Very frustrated and dissatisfied consumer, I will never recommend buy Samsung appliances, a 2 years old refrigerator is stopped from working, to be more clear it the freezer that is not working! Samsung mislead clients when they put label says 10 years warranty. When I called Samsung seeking for the help to fix the issue, here what I got! You as customer go bring a technician if you want! We can give you a technician number but all this is on your own cost. And if the technician give a report that the issue is in the compressor send us the tech report and we will send the part for you and you can install it in your own cost. Seriously what an after sell service! How this is called a service, you simply could make this clear as a label on the fridge and show it under the 10 years warranty label, dont keep fooling the clients. This is nothing but trash.

Bought a Samsung Sodastream French door Refrigerator. I bought it June 2014. Dealing with Samsung is a nightmare. They have a call center in Honduras. They have a executive complaint department that is useless and rude. My ice maker had problems. It is in the fridge not freezer. Two service companies came out and said I would have to turn off fridge for two days. This happened April 2015. Still not fixed. It does not make cubes only crushed ice. The ice bucket is frozen and cant get open. It makes a horrible noise when you try to get ice. I have spent almost 100 hours on phone with Samsung. Some of the rudest people I have ever dealt with. This problem occurred in month 10 of purchase. Now Samsung told me one year warranty up, cant fix. Im going to court over this. $3500 for this. I live in Ma and we have a consumer protection here. We can give a 30 day demand letter then go to court. Dont buy Samsung. Service is nonexistent and reps are rude and not very smart. Never again. Im done bunch of morons for customer support.

I bought a Samsung Range under a year ago and have been having problems with it ever since. When using the oven, it heats my cabinets, knobs, walls, over the range microwave, and exterior portions of the range to over 160 degrees. When using the oven the stove knobs are too hot to even turn on the stove top. We called Samsung and they immediate sent out a service technician. The tech said the area was getting extremely warm but the range was working properly. We again called Samsung because we are unable to use this unsafe product in our home and they were very rude and not concerned about our safety, but agreed to send another tech out. Second tech, said it was getting warm and that’s how ovens work and left. I know for a fact that this is NOT how ovens work. My cabinets and over the range microwave are nearly too hot to open when the oven is on. My neighbor has the exact same range and hers is not operating this way, so I know there is an issue with mine. We are not able to use this oven at this point due to safety issues as my husband has already received burns. Samsung is not willing to resolve this issue and that is unacceptable, especially because it is still under warranty.

My wife and I bought a quieter dishwasher but it does not get dishes clean. We had a noisier dishwasher with a garbage disposal inside that cleaned the dishes.

Machine has never cleaned dishes from day one and now it needs 600.00 worth of repairs. A fault code 7E keeps being logged and that will take a drive motor and circuit board replacement. Had service tech out twice while still under warranty for inability to wash dishes properly and they could never find a problem. Now the warranty is expired. It logs this water reflector problem and the parts are covered under warranty, but will cost me 250.00 labor to fix this piece of junk. I should have bought the Bosch instead. Very disappointed in performance of product purchased from what I thought was a reputable company. Ill never buy Samsung anything again.

Once an order was placed, THD kept me informed as to where it was and the delivery target. Delivery personnel were super and very professional. Quality and operation of the range is terrific....so far.

Word to the wise.. Never buy kitchen appliances from Sears as they have no service department. Their service work is subbed out to other companies. When you call them for service work you will be talking to someone who sounds like he or she is from Pakistan or Korea. They are extremely expensive and you have to work around their schedule. I have owned a new SAMSUNG Refrigerator for less than five years. We purchased the three-year warranty when we purchased it, but it did us no good as the Refrigerator quit working and couple of months, after the warranty expired. The unit started to make a clicking noise and then it quit cooling. The service guy shows up after going through the circus of getting him out there to tell us that the unit is frozen and he sees this issue quite often. He charges me $225.00 to defrost the frozen motor and he tries to sell me another one year warranty for $300 plus dollars. Its now 13 months later and we are experiencing the same symptoms. The fan motor starts the clicking noise and the unit quits cooling. I called Samsung to let them know what was going on and to see if they help me out because of the lemon that I purchased from them. They were not willing to work with me in any way. I have a KitchenAid refrigerator outside that I have owned for ten plus years and I havent had the first problem with the unit. I am done with the Korean Samsung Products.. Buy American made products!!

Our over the range stainless steel MWO was installed professionally on 12/28/12. On March 2, 2015 the little plastic piece inside the stainless steel handle (now theres construction for you) to which the handle is attached to the door cracked and fell out. The small 50 cent piece cannot be purchased of course, a full handle assembly to the tune of $56 is required for this fix. No sooner does the handle arrive in the mail, that the hook-clasp spring inside the door stops functioning and now the door wont even stay shut. This model has the electronics in the door, so replacement is about half the cost of the microwave.A phone call to Samsung this morning (3/18/2015) yielded nothing but frustration. I feel like I am a pretty good Samsung customer with the Samsung Range, Samsung Refrigerator, Samsung 10 tablet, 2 Samsung smart phones and 2 Samsung Smart TVs (40 & 50) and 2 Samsung DVD Players. I would think that level of customer would command a certain amount of loyalty from the company. After climbing up to the 1st level of supervisor, my frustration wouldnt allow me chase it further, since they both did the same search for recalls or problems and essentially used the same word tracks.So now I walk the walk of how much to spend on repairs: The MWO is available at Lowes for $449. Installation/delivery is $125. Repairs: $56 for the new handle; $75 Repairman Trip; a new door costs $200. Refrigerator: The door shelf has had to be replaced to the tune of $80. Samsung looks pretty but seems to lack good construction and durability. I never had any issues with any of my GE appliances; nor those that we sold when I was in remodel construction. Guess Ill go back to GE.

We bought a Samsung Dishwasher at the Sears store in Plymouth, Wisconsin. It only worked for about three months. At first, very well. But after that, it would start and then shut off after about five minutes not washing the dishes at all. We would start it over and over and the same thing would happen, it would make noise as if it was starting the wash cycle, then shut off and the alert would have switched on its own to delicate, which we did not set it to. The soap was always untouched, the dishes never cleaned. We called Sears and they said our computer panel was not operating properly. We had them replace it. The dishwasher worked for maybe a month and has now stopped working again, even after a new computer panel was installed. This is the worst dishwasher I have ever owned. I was going to buy a Bosch (which we have had at two other homes and felt it was an outstanding product), but was talked into this crummy one by the saleswoman who assured me it was even better than Bosch. Yeah, right. What a joke. It is pure garbage. I feel absolutely ripped off of 700+ dollars and a lot of aggravation with two lengthy service calls and hours and hours on the phone. I want my money back but feel I have zero recourse. I am so mad we threw good money after a very, very bad product. DO NOT BUY A SAMSUNG DISHWASHER. EVER.

Water accumulates in veggie & fruit drawers which has to be poured out daily several times. Water also accumulates under the drawer. If not taken care of daily, Im sure it would eventually get out of the refrigerator and onto the floor. I had it repaired last October 2015 at a cost of $400. Two small parts were replaced which I looked up and only cost together under $20. The repair took less than 15 minutes once the food was removed. Now it s doing the exact same thing, months later and the company says it cannot do anything about it.

Sometimes I find items that are slightly frozen in the refrigerator and the air circulation could be better. But I still love Samsung Refrigerator.

My Samsung refrigerator is 5 years old and it is already ready to be thrown into trash. About 16 months after we bought it the ice maker stopped working. We went around that by turning off the ice maker completely and turning the entire refrigerator off for two weeks until it melted. After that we never used the ice maker. It just turned 5 years and of course warranty expired. Just one month after the warranty expired the fridge part stopped working. Called Samsung - they sent a technician who said it is the compressor and due to the special gas in it we cannot fix it. It simply cannot be fixed due to that special gas since no one is licensed/certified to handle that gas.

My 3 year old Samsung range model #NE59J7630SS blew a fuse when it was a year old. The technician told me to pull the stove out more as it was getting too hot when I cleaned it. Now my stove started sparking in behind and then turned into flames and burned all the wiring in the back panel. The fire dept called an inspector as they said this should not happen to a stove. I would not buy a Samsung again.

This model I have was the worst engineered product that has been seen on the market. Samsungs have all the bells and whistles, great novel my useful designs but the quality is not up to the price asked. The repairman said they tried for three years to fix the ice buildup problem and finally got it right after three years. I find that I still see ice, though it has not stopped cooling but it feels like skating on thin ice and that it will break again at any given moment. JCPenney now has appliances and they are phasing out selling Samsung. The enameled on their stoves is so thin. As is the paint on the refrigerator. I wont buy this brand again. The new features are always enticing with this brand but dont fall for it. By the way read about the problems And complaints before you read the glowing reviews about any appliance and always buy the extended warranty if you cant afford a big repair bill visit. Most appliances the repair person told me appliances need a repair in 1 1/2 years to 3 years. They just dont make them like they use to. And dont think high end and huge price is also an indication of quality, it just may be a status brand.

I bought refrigerator and washing machine. Both have 5 year guarantee. But unfortunately I face a trouble, first with the washing and after that with refrigerator. As I informed them on phone that I faced this trouble with both products and need them to be repaired. They said, Yes we can send repairer to fix but you need to pay for that if there will be your fault. I asked that how can I trust you? She was rude and answered me, Maam technician will see then let you know and if he said that its your fault then you have to pay him the inspection fees, and along with that if I want to fix that so for that I have to pay again. That was very embarrassing for me.Now my machine is leaking water with every wash, and my refrigerator also not working specially its freezer. This will be the second summer Im facing this problem. They are not ensuring anything. So regret to buy these products. I recommend everyone to not to buy Samsung products because at the time of selling they promise for everything but if we face any trouble they show us terms and conditions. Their motive is to sell the product not to provide after buying satisfaction to the customers.

Purchased the Samsung Waterwall Dishwasher in June 2014. Brand new technology - $900 worth! Pffff!! Within 6 months, had to have a repairman out because of an error saying there was a problem with an O ring in the water pump. Within 12 months, they were out again for the same issue - TWICE! Finally replaced it on their 3rd trip. 12 months after that (2 days ago) got the 7E error, telling me the waterwall was being blocked and couldnt move. Nothing blocking the waterwall and it is just stuck. Repairman coming AGAIN tomorrow to check. My extended warranty through Lowes is up in June 2019. I WILL be buying yet another brand dishwasher when that happens. I will NEVER buy another Samsung appliance. They should stick to phones only!

Our Cool Select Pantry has been leaking over two years. We have had repair men out to fix it and it continues to leak at a fast pace. We have to remove the tray once a week to dry up excess water or it will spill out onto the floor. No one has the answer on how to repair this problem. The model number RF 267AERS a 2010 model. This started after we had it for 4 years. Please tell me what I can do to get this repair. I am not asking for a new refrigerator but someone who can fix this problem.

I purchased a Samsung Model # ME18H704SFS Over the Counter Microwave April 17, 2017. I was away two months over this past winter, so the microwave was used about a year. It matched my new Samsung $1300.00 oven perfectly. One day last week, it just stopped working. We tried troubleshooting it and then called the company after that. Unfortunately, it was about 14 months since we purchased it and was no longer under warranty. After pleading the employee from Samsung for some help, they said to call a service center. I was told by two of them that they would charge me $100.00 nonrefundable for just coming (which I understand) and then parts and labor. He said if it is the motherboard or any other thing like that, it could cost $200.00 or more to repair with only a 90 day warranty. It breaks my heart but I had to throw it out. It was beautiful but did not work. I will never buy a Samsung product. We went to Consumers and found out it was rated most poorly. I now am in the process of purchasing either a Whirpool or Frigidaire since they got good ratings. We are heartsick about wasting all the money we spent over a year ago for this item. By the way, there was nothing wrong with my Kenmore over the counter microwave oven that was a Kenmore and 20 years old. It was white and we redid our kitchen in all stainless steel appliances. Fortunately, we gave it to someone who is still enjoying it. Please do yourself a favor and dont get sucked in with the Samsung company. They are unreliable appliances and really dont care about you once you buy their product.

The oven just starts up by itself, you cannot shut it off at all. Bought at East Peoria, IL Lowes brand new.

A Samsung stove was delivered to me on 11/15/14. I had no need to use the interior of the stove for several days, when I did - on approx. 11/22/14 - I found that the oven would not heat. I reported to Samsung who sent out reps to look at it. They found that due to faulty wiring in the unit that a fire had started and burned out the inside. This could have done major damage to our home. In a quick summary, it has now been 2 months and I still do not have a replacement stove. I have had to order in and eat many meals out, including Christmas dinner which I was expected to host for 13 people. I have 3 young children and have not been able to prepare them proper meals. Samsung could care less. Their customer service is awful. They are lucky my house is still standing! The receipt attached is from Home Depot, but I have been dealing with Samsung for a replacement. Home Depot has been intervening and contact Samsung as well, trying to move the process along - to no avail. They need to replace my stove immediately and compensate me appropriately.

Spent $7000 on all new appliances 6 years ago. Microwave went out 2nd yr. Dishwasher went out 3rd year, refrigerator on 5th year, now front load washer on 6th year. Will never buy another Samsung product. We are 68 years old, no kids so you know we hardly use products. Shame on their junk, nothing covered by warranties.

Purchased early 2010, in the first years had to call for service two times. So when close to time when 1 year warranty would be expiring, got a phone call wanting to know if I would like the extended warranty. Usually dont purchase, however with 2 problems early on figured I should. Purchased 2-yr. extended warranty and so glad I did because within that period had two problems per year. When that warranty period was getting close to expiring, I didnt get a phone call or email to get another extended warranty. So I called to purchase another. But guess what, our refrigerator wasnt eligible? Wouldt tell me or my husband why not? But pretty much figured it out that they knew we had a lemon and didnt want to offer us a warranty anymore. However, between my husband and myself calling and talking to multiple people, we finally got the right person and she authorized us purchasing a second extended warranty but of course this 2-year warranty was almost double than the previous 2-year warranty purchased. But it was so worth it because we have already had one service call during this period. Wish we would have qualified for a new fridge, but the problems werent the same within the time frame required to get a new one from Samsung. Moral of story - if you have a problem within 3 to 6 months of purchase, you are probably in for more issues. Keep good records. You might qualify for new one from Samsung. So to recap... Purchased in 2010 and have had 8 service calls, 2 extended warranties. Will not purchase another extended warranty and if it has an issue again after current extended warranty expires, we will most definitely chuck it.

I really hate this dishwasher. It has the water wall way of delivering water to the lower rack. It does not do a good job on either dishes or flatware causing me to have to prerinse everything. As a single person it is easier to just handwash.

Our fridge after 6 yrs writhing 2 days caught fire in coils & has died. We tried to get 3 different appliance companies out to look at the fridge; 1 added more Freon to it but the other 2 won’t even touch it. All because it’s a Samsung =(. It’s Model #RF4287HARS/XAA. It’s been a great fridge up till now. Don’t ask me about our washing machine & dryer though. Our dryer is possessed. It runs whenever it wants when you shut the door & our washing machine is rotting from the inside out. And they are only 6 yrs old as well. We bought them all at the same time... It’s such a shame because we used to love our Samsung products.

I bought this fridge a few years back. The icemaker has frozen up since I bought it. Have to constantly dethaw it. Very frustrating for a icemaker to do this. Paid a lot of money for this fridge. Very disappointed.

The fridge is sold as counter depth but is NOT. The ice maker WILL NOT dispense ice! The shelving and drawers are designed and made in such a way that makes them IMPOSSIBLE to clean and they trap meat juice, spilled whatever, crumbs, etc in crevices that are INACCESSIBLE so you cannot clean them! WORST purchase ever!

Last year at the Black Friday sale I purchase the French door Samsung fridge and a Samsung dishwasher. Terrible experience. Fridge and dishwasher came defective. I paid warranty on both. After so much trouble they finally fixed my fridge, which would make this terrible noise, like an old car. Now, with the dishwasher for which I paid 700 dollars, came with a defective rail on one of the trays, and also the door is defective. Neither Lowes or Samsung have been able to help me. They said is nothing they can do. Even with the warranty. I havent been able to use my dishwasher and I still making payments on it. Never in my life I will buy or recommend Samsung products again. And not at Lowes either. They are the worst.

Ice maker freezes up, which requires ice drawer to be jerked out, breaking pieces off the ice drawer, then hair dryer blown into ice maker to unfreeze ice dam. Wet, messy, and not what Id expect from a $2,000 refrigerator. Doors must be pushed closed. They leak air otherwise.

Ive had this fridge for a little over two years. The water keeps going under the drawers and forming ice sheets that make it impossible to open the drawers. Very loud noise coming from the back.

We purchased this range about 4 years ago, and its been a ok stove. Lately we are having problems with the one large burner. It must stay on high heat. We been having problems with stuff burning quickly, even though at times you may have the settings set to low or even 4. Anyone out there experiencing this, it could be dangerous.

Went with Samsung given what we thought was a strong brand name, and the fact that the microwave had a sleek contemporary look. After just over a year the vent fan or light will spontaneously kick on. At the same time, the touchpad controls will not respond. We have to wash and basically polish the control panel - which runs along the bottom of the door, in order to regain control of the unit. And just for the record, the door can be spotlessly clean and it will still happen. And as the last couple of months have shown, the incidents are increasing in frequency. Also, if there is any time remaining after use (and no one clears the settings), the microwave will sporadically start to run. Imagine being in bed and having your microwave turn on - or the fan burst on. After reading other reviews I do not feel encouraged to call Samsung and unfortunately I will seek replacement with another manufacturer.

After less than three years our Samsung Refrigeration top has slowly gotten warmer and warmer. Samsung Phone support said level the refrigerator and that may fix it. Well that was way off. Didnt purchase the warranty, a big mistake. Samsung brand is Mud for me. The Technician said he is seeing many Samsung Refrigerators with this defrost thermostat issue. These Samsung refrigerators should be on re-call for this obvious defect. Do not buy Samsung!

Looks Nice - Acts Nice - Have not had any issues in the year I have owned (Samsung) (2500). There are some confusing things regarding how many options the shelfs can be configured. Also, Controls are Digital, to be honest they work great but I have never touched them. Hope it is the last fridge I ever buy. That was my criteria for choosing this one.

We my husband and I purchase a Samsung 30.2 cu. ft. French Door Refrigerator in Stainless online at Home Depot. We called Home Depot with our problem. These are your vendors HOME DEPOT. I am looking for an end-to-end solution. Home Depot told us to call Samsung service, been dealing with Samsung customer service and CEO. Contacted Samsung after several phone calls. They set us up with one of their contractors. The repair person said (FIRST TECH) the freezer door was defective, cant repair...unrepairable. We called Samsung again, told them what tech said. Samsung told us they have to wait for the tech report. The end of the day tech # 1 called us, told us Samsung want him to come over and saw my freezer door in half and unplug the refrigerator. We asked what about our food. His response was Samsung tech told him it wasnt their problem. We called Samsung again, told them that wasnt the right thing to do. They send another Tech. The second Tech gave us the same report as the # 1 Tech did, the freezer door was defective cant repair...unrepairable.We called Samsung again. NO HELP, NO RESOLUTIONS. Again they send yet a 3 Tech. He gave us the same report which we were told already by techs #1, #2. Technician # 3 JOE WAS ON THE PHONE WITH SAMSUNG TECH ARGUING BACK AND FORTH ABOUT THE SITUATION, because JOE was more concern about us the customer. The Tech spoke to a Samsung tech man who told him to saw my freezer door in half and to order a door to replace the entire door. He began to tell us that I needed to schedule another appointment and that the parts should be coming to my home.According to what I have been told over and over, your techs will make every attempt to fix the problem before a replacement freezer is offered. OK, you have not fixed the problem and your tech told me and my husband he cant guarantee he can fix it. Cant repair...unrepairable, which is what I already was told by techs #1, #2, and #3. Lets get to the nitty gritty. Since I have been unnecessarily inconvenienced, lied to on a regular basis, and am still not sure I have a reliable refrigerator heres what I want:1. A new refrigerator, it would be appreciative. Because this one even repaired a month old refrigerator that cost $27,000, its like used (a refurbished refrigerator). If I wanted a used one I would have bought it for less money... Your technicians stated. The freezer door was defective.2. Reimbursement for my approximately $500 in meats and food Im going to lose, once they saw through my freezer door. Its going to be flames and debris everywhere. You have failed to provide me with the prompt, reliable service from expert technicians. I have been told over and over that I will not get a new refrigerator unless my 1 month old refrigerator is unrepairable. It appears it is unrepairable based on the report of your 3 technicians. A reputable company would admit that a 1 month old Refrigerator that has serious door problems is faulty and would replace the unit. This is horrible! Very disappointed Samsung not stand behind their products and customer.

I bought a Samsung Refrigerator model RFG298HD from Lowes (French Doors) around $3,000.00. We had our first flood from the ice maker at 3:00 in the morning (How much fun is that?). To have a company come out and dry me out, it took them a few days to get someone out for the repair. It was like pulling a teeth to get reimbursed (with pictures). They replaced my ice maker. It was shot and less than one year and 4 months later, on 9/7/12 it flooded my house again. We called and they claimed that someone will call us, but still no luck until 9/11/12 at 10:30 at night. I guess they want to replace my floor and fridge. If anyone is looking to start up a class action, count me in. The customer service sucks!

I bought a Samsung French Door Refrigerator Model FR323TED February 2013. I have the same problems as all the other poor unfortunate buyers of this product. The defrost cycle does not work, the ice builds up in the back panel hits the fan and makes a terrible noise. Must be defrosted once a month. Samsung will not admit to the problem. There should be a class action suit. I wish I would have seen this website before I bought or started to repair this product. I need to face the fact that this refrigerator needs to go out to my back lot and used for target practice with my 454 Casull. Never will I ever buy another Samsung product.

Samsung refrigerator model #RS275ACWP purchased in December 2008: By 2012 it developed a leak at the freezers backplane. The leak caused the bottom drawer to seize up. Samsung recommended solution was to replace the backplane at a cost of hundreds of dollars. A handyman resealed the original backplane at a considerably lower cost. By 2013 the ice maker failed by producing too much ice. The ice box became locked up and water spilled into the interior, causing still more ice on the freezer shelves. The water even dribbles out of the ice shoot. The Samsung authorized technician stated that three parts need to be replaced at a cost of $450.

We bought a Samsung refrigerator from Lowes when we moved in March this year. Three weeks ago, the freezer compartment broke down. Samsung’s customer service said that they would send someone to repair it. Two days later, the maintenance staff came to check and said the parts were defective. It took another week or so to fix it. However, the whole refrigerator stopped working the next day, which was last Friday. Everything we bought went bad! The worst thing was to call Samsungs customer service. I waited online for three hours and finally got connected. They told me that they will call me back within 24 hours. Yesterday was Tuesday, there was still no calling back.Finally, I called them again, and was told the calling back time was 72 hours now! It is Wednesday today, and the person in charge has not been contacted yet. There are elderly and children in my house, and our daily meal becomes a difficult, especially in this COVID-19 pandemic. We cant eat out a lot. We have to go to groceries every single day to buy the food for that day! We are taking a great risk! In general, Samsungs refrigerator had a quality issue- it stopped working in only four months, and the after-sales service was even worse! Its really disappointing! I will try my best to aware more people!

We ordered a new Samsung dishwasher from AJ Madison. We ordered it, received it on 11/28/12. My husband installed it that night. The next evening, I loaded it, ran it and opened it. Soap was never released. I ran it again, and it was the same thing. The little door never popped open to release soap. I called the next morning. The girl from Samsung didnt really know why but theres a sensor & if its blocked, maybe it would not be released (she couldnt tell me where sensor was located). Now, its Sunday, 12/2/12. I ran it again, making sure there was nothing too tall or blocking - same thing. I called & a service call must be set up. This lady said the other person lied - there is no sensor, only for water level. She gave me the name of the service company & number. They would call the next day. The guy left his name & number. I tried several times to call him & the service company (the phone rings continuously & I cant leave voice mail). I called Samsung again - a lengthy call. It turns out its not that company. Its a different one. Dont you think I should be told this? They have my number, & I was told I should call them to set it up. We set up for Saturday. AJ Madison called & said they dont have a repair company that works on Saturdays & I had one for Monday. No one told me about that. Monday was not good for me. We called Samsung up . Well, we had to argue, of course, but some nice guy came on Saturday, 12/8/12, and said, The part is broken; it needs to be ordered & replaced (he doesnt have it in truck). When the part comes in, someone will come back & replace it. I ordered a new dishwasher - not a floor model, clearance center, or scratch & dent. Many, many, many phone calls to both Samsung (who is giving us the runaround) and AJ Madison (who is giving us the runaround) have left us with a broken new Samsung dishwasher which has only been used 3x and is broken from the start. I ordered this & think I should have some right to getting one that works the first time correctly (not broken). Im still washing by hand. Furthermore, we have offered AJ Madison to take it back & we are willing to spend more money w/ them & get something else (my husband is even willing to bring it to them). They will not do that if it can be repaired again. I ordered a new dishwasher - not a floor model or scratch & dent. We are extremely dissatisfied w/ both companies. I should have some right to get a properly working appliance for my money. We have been greatly affected by Hurricane Sandy with 4 & 1/2 ft water in our home. Now we have to argue & call daily for something that was defective. Give us a break.

I bought My dishwasher last April but I received it in June. It was working good for few months till 1st week of Jan 2022. It showed code PC and stopped working. I called Samsung because I was still in company guarantee. The Tech came 3 weeks later. Its been more than 3 months. They send the Tech to my house to change one part each time. I send them letter and call them, They never call you. I was told they can just repair and they cant exchange or refund. I dont need to tell them I need functional dishwasher. They know but they dont care. I am working and I can accept the Tech in my house just on Saturday. I am waiting quiet every Saturday for Tech, till now they changed more than 5 parts. Do not buy their product.

Our Samsung side-by-side with bottom freezer has stopped working for the second time in two years. The first failure was the freezer fan, repaired under warranty. After second year, same problem - noisy fan and temperature not holding. Same repairman said the motherboards go out, and he cant get a new OEM board from Samsung - they are back ordered until 2015! We bought one from Sears, refurbished, and it doesnt work. Repair company says nothing they can do. My 15-year-old garage fridge is now back in business. It is amazing to me that a world-wide branded company like Samsung would allow this to happen. Here is my response: I wont buy any other Samsung products. I need a new smartphone - Samsung? No way.

Their own authorized repair depot says they can put in a new water pump but wont guarantee it because my dishwasher is 2 farther to the right than is usual. That is, frankly nonsense. Theyve been here twice, then told me to hire a plumber to fix his mess. That cost another $185.00. They cannot diagnose the problem. With all the testing the steam peeled the laminate off my brand new cabinets. This dishwasher is nothing more than a money pit. My regular service man refused to service it saying that Samsung is garbage.No wonder it is so quiet. They may have well have put in a water pistol than that ineffective pump that is in there. I will never buy another Samsung appliance as long as I live. It has never worked. I stopped using it after the first week because the dishes came out as dirty as they went in, and has been sitting there for cosmetic reasons until I thought I might have it looked at. Now it just wont complete a cycle.

We moved into a townhouse with Samsung Appliances - stove, refrigerator and microwave. The refrigerator periodically buzzes so loud it is obnoxious for a relatively new but out of warranty refrigerator at 6 years old. (Our 22 year old Kenmore at the family cabin is still as quiet as the morning dawn.) I was told by Samsung help to connect the ice maker and the buzzing noise should go away. I had to hire a plumber to run a water line to the refrigerator and connect it. $500 later, I still had a buzzing refrigerator. I called Samsung and was informed the only thing they could offer was their authorized repair service to come out to our seasonal Minnesota townhome and fix it as it is out of warranty. Unique Services Repair Tech came out and felt like the noise was fan-related and recommended replacing fan. Part needed to be ordered, Tech returned a week later, installed and another $500; today we still have a buzzing refrigerator. Called Samsung and a different Unique Services Tech visited over a week later and said the refrigerator is just noisy and the noise cannot be eliminated. We have spent $1000 and still have a buzzing refrigerator. We should have been told that the Samsung model we have runs loud and it cannot be fixed. We would have bought a new refrigerator. The first Unique Services Tech should have told me our refrigerator model runs loud and we cannot fix it. Instead, we spend $365 for a new fan plus the service call $’s charge for a part not needed. Both Samsung and Unique Services are yet to reply to my bad experience. I suspect both Samsung and Unique Service Repair are better than this. From a Customer Service standpoint, I am disappointed at being blown off by their non response to my communicated concerns.

We have had this refrigerator for 5 years. Actually, the freezer and refrigerator work fine, but after 1st year the ice maker would build up ice crystals and then quit making ice. Have tried numerous times to fix it and nothing lasts. A few months ago water started leaking from underneath the refrigerator too. Samsung definitely needs to fix this issue!

Purchased this dishwasher in Sept 2013 while building a house. It was installed in April 2014. In August I noticed that it was not draining and periodically the lights blinked when trying to run it and I couldnt make the choice I wanted. The Smart Auto or Delicate cycle. Also my dishes were not clean or dry. I finally called Samsung in October and was told it was out of warranty because of my purchase date but if I could prove when it was installed they would provide service. Instead I called Home Depot where I purchased it and they replaced it for me because Samsung is hard to deal with. Wonderful! In February problems started again only this time the machine would turn on by itself. And again I had dirty dishes and it wouldnt drain. Samsung arranged service this time. Service tech told me not to use a rinse agent because it makes the sensors sticky and that is why it wont drain properly. But, he didnt believe me when I said it would start by itself. It starts an hour after doing dishes and even in the middle of the night. I have it on video. Apparently we are crazy people. DO NOT EVER BUY A SAMSUNG PRODUCT!!! This one is being replaced as soon as I can make arrangements.

My Samsung side-by-side refrigerator was struck by lightning about one and half years ago. It was only about 5 or 6 years old and was informed by the company that they no longer sold the part I needed to repair my refrigerator. I thought this was ridiculous. I talked to the company and they could only tell me that they no longer sold that part.

So start by saying Im huge Samsung person, TVs, note Phones, Sound bar, Etc.. So figure why not try appliance even though they are new to it. I got Appliance package and Ice machine gets stuck about once week on refrigerator which is annoying but works good otherwise. But stove after about year/year and Half started glitching out on display, which go online and see this is common problem other experience due to Poor motherboard/Motherboard issue.Which after never having issue thought it was huge telling factor that when I finally have issue Samsung says, We can connect you with service company. They will charge you $200 just to come out diagnose the issue, when I could by a new range for twice that, as that did not include parts depending on what is needed or labor. Not a FAN, would say Stay away from Their Appliances altogether. They are still figuring it out and not very helpful. Also from customer support over feeling taken care of or anything Useful was done would rate it 0. as I could have figured out same thing.

Please do not purchase this refrigerator. I purchased this refrigerator and did not have it for two years before the ice maker went out, which was the start of the problems. I called Samsung for repair and they sent a repair tech out and he replaced the front panel with the touch buttons. I asked, would that cause the ice maker to stop functioning? And he said yes. So it began to make ice for about 6 months then the ice maker stop making ice again along with the freezer going out. So, I called Samsung again and they sent another repair tech out and he replaced the motherboard which did not fix the issue. So I called Samsung again and they sent out another repair tech this time. He went into the freezer and replaced a small cable and told me that it should be fine for 24 to 48 hrs. So, this did not fix the problem which completely made me upset with the refrigerator and regret ever buying Samsung brand and will never purchase another product other than a cell phone. Clearly, they need to get out of the refrigerator business.

My Samsung refrigerator had the same icemaker issues the first year & then the refrigerator would only cool to 54 degrees right at the end of year 1. I called an approved service technician who got on the phone with Samsung after examining the unit. It was determined that the refrigerator could not be repaired & would have to be replaced. Apparently Samsung used butane as an alternative to freon in my unit & it is not being successful. Okay -- that was 6 weeks ago! I have been through many phone calls, submitted the required paperwork, & no one has cared that I have not had a fridge for 6 wks! I have been unable to get help from the store where I bought the fridge either. Samsung is mailed me a reimbursement check for the cost of the fridge, minus delivery & tax. I had to throw away $300 worth of food.So because of Samsungs defective refrigerator, I have had to pay for 3 service visits, $300 worth of lost food, & will have to pay tax & delivery fees plus more for a newer model of refrigerator. SERIOUSLY?! Its not my fault & it has cost me about $1,000.00! By the time I get the reimbursement check & buy a new fridge, I will have gone 8 weeks without a fridge! Im a single mom & currently unemployed, so this is especially painful right now. Unfortunately, I also have a Samsung TV, washer & dryer, all of which I have enjoyed, but now sure hope I dont have a problem with! I have NEVER had a company treat me so poorly.

I purchased a beautiful black stainless steel French door refrigerator from Lowe’s 2 years ago. Now it has a system leak due to sulfur in the air and can’t be fixed. Samsung said it was damage and I did not take the precautions to protect it. The only thing I could have done is not use water in my home. I had two different repairmen out. They both said this is a common problem with Samsung refrigerators. Samsung and Lowe’s know this is a problem but do not advise buyers with well water to beware. Samsung customer service towed the company line and said it was my fault and took no responsibility for cheap parts. My last refrigerator lasted over 15 years sitting in the same spot. Not a Samsung of course.

The first time I used the self cleaning choice on my oven it burned out the thermometer and possibly the fan and we cannot open the oven door. It is just over a year old and very seldom have we used the oven.

We have had problems w/ the Samsung DW80F60OUTS dishwasher from its installation from Home Depot to its operation. Previous problems involved Samsung not installing the proper electronics in the door - it had 2 different types of the electronic programs; the door seals leaked; it did not clean the dishes. The current problem is that the water entry or draining does not perform. The Smart Auto light is flashing. The soap dispenser does not open. Dishes from the last operation are dirty. Called the local SS authorized repair company which will come out and properly repair this poor excuse for a dishwasher. If it had not cost so much I would give it to the monthly large item pick up for the dump. Purchased in July 2015; we do not like it at all. Glad we bought the extra repair service contract which takes effect after the SS warranty. Should have bought a Whirlpool or GE dishwasher.

Samsung has fallen so short on their appliances (refrigerator) that from the first week I had to have our refrigerator serviced, and it has been a total flop since the beginning. If you put anything in the freezer it makes terrible noises and now my lights on the outside panel wont light up.

When you spend over $3,000.00 on a top of the line refrigerator, you have certain expectations. We bought a Samsung French Door Refrigerator about a year ago. Model RF31FMESBBSR/AA. Do not waste your money on this refrigerator. I spent two days searching and comparing. I wish I had instead spent 2 minutes on this site. Ice Master is what they call the ice maker. It is a piece of crap. Small cubes that dispense out painfully slow. After about 6 months, the ice compartment started getting cracks in it. Now, ice maker freezes and stops working about every other week. I have to melt the ice with a hair dryer to get it going again.Also - door bins started breaking after 3 months. All but one are now broken. They tried to make these pretty, instead of functional. 3 pieces - plexiglass, plastic, and a metal band that holds the plexiglass in place. Once the cheap/thin plexi cracks and breaks, the band falls off. Warranty procedure is an absolute joke. Stay away from Samsung. It looks way better than it works.

Ice bucket didnt work. Two days ago they run. It didnt work. I dont have this refrigerator three months and started having trouble - lost all my food. Then the ice maker didnt work - came and put a new one in. Then the spring fell out of the ice maker changed it tell me theyre coming out and never get here - dont call.

Purchased a Samsung induction stove 3400.00 Canadian dollars, Samsung French door fridge, washer and dryer in 2015. Approx 7K in Cdn. funds. Dryer has been repaired three times, ice maker in fridge replaced and still has to be defrosted every month to work. The stove in the start of the second year of ownership has had all circuit boards replaced. In 2018 the convection fan was replaced and yesterday, April 17/2020 the two right side elements have stopped working. Never never never again! They look great and have all the bells and whistles - wait until you have to deal with them!!!

Will never buy a product made by Samsung ever again. Purchased a fridge 4 years ago and had problems 2 months outside the warranty period. Called Samsung customer service. Was told that we would have to bear the cost ourselves. They will notify the technician and he will call us the same day. 3 days later no contact. Spoke with Samsung again... useless. Fan iced up and fridge stopped being cooled so all food went bad. The technician (we found ourselves) that serviced it said it was a design flaw and he had seen a lot of these problems in Samsung fridges. Samsung have no idea of customer service. Today our fridge finally died - both fridge and freezer too warm. Went out today and had to buy another fridge/freezer..... WILL NEVER RECOMMEND OR EVER BUY SAMSUNG PRODUCTS AGAIN.

I purchased the refrigerator (model RS261MD) on 10-27-10. It was delivered on 12-1-10. On 7-25-2011, Sears Home Services repaired icemaker. It is now 7-4-2013 and the icemaker again threw ice all over the kitchen for the second time. We are a senior couple and the unit has always been taken care of. I have talked to 3 other people with the same refrigerator and same problem. Samsung needs to be held responsible for the products that do not work. But as usual, these companies get away with doing nothing. I am writing a letter to Sears where I purchased the unit. Thank goodness, I purchased the warranty. If not with this repair call, I would be out approximately $500. Shame on Samsung I will never purchase anything with their name on it.

Samsung Dishwasher does finish washing - stops at delicate cycle. We bought this Samsung Dishwasher in 2014 because we were remodeling an whole house. We moved in December and I used the dishwasher at Christmas. In 2015 probably around the 7th month the dishwasher would not complete a cycle. We had purchased insurance from Lowes, so we called for service. The technician came out and fixed the problem by adjusting the control panel. Six months later, same problem. Called Lowes they have a contract with A&E Services (worst company you could deal with). It took about a week to come out. The tech came and said we need a part (a latch) in which I knew this was not the problem. He said he would order the part and be back in two weeks. We all know it doesnt take that long for a part. Nevertheless, I waited. The tech came installed the part, started the machine and then left.Sure enough, the problem was not solved. I have been waiting over two weeks for them to come back. They pretend they would be back the same day but never showed but they schedule me two days later. Never showed. Called A&E and they said they were having technical difficulties and could not reach anyone. This went on for two days. Called this pass Monday and they schedule me for today, August, 25. The appointment was for a.m. but I called and they said I would be his last appointment. He probably won’t show. Lowes said they would give me 40%, which would only be about $240. or so. We spend 600 because it was on sale. This dishwasher has not been used a lot. Very disappointed in all three companies.

My Samsung refrigerator is only 3 years old. The fridge section has stopped cooling safely and I have had to throw all of the food away. As I was googling for ways to try and resolve the problem, I discovered that many of Samsung refrigerators have a problem similar to mine and a class action lawsuit was filed about this problem the year before I bought my fridge!!! Really!! I was sold a refrigerator that was already faulty. It should still be under warranty, but still doesnt make up for my lost food and the hassle and wait I have to go through with filing claims.

If you are expecting this oven to have two separate single ovens, you are terribly wrong. When we bake something in upper single oven the left side of the tray baked perfectly while the right side had raw dough. Of course we contacted to customer service and they promptly responded and send in a tech. The tech stated upper single oven will not bake unless you take the separator out and use whole thing upper and lower single ovens as whole one, despite the product sold and stated that it could be used as 2 single ovens. We called customer service again and after 4 complain tickets and 3 tech visits we learned that we paid 350 additional dollars for the good looks of lame product. This product CANNOT BE USED AS TWO SINGLE OVENS. You cannot use only upper single oven to bake. Last tech even stated on the ticket that, as customer we refused the repair after we lost 3 days of work to meet with theses hopeless people of Samsung techs. Not to mention they seriously check if the electrical power supply is good with voltage and amps on gas oven. They question my wife if she has a clue about the convection oven. Yah! Two different counties certified her as restaurant manager for fun and she ain’t been in restaurant industry in last 20 years. Also to the credit of Samsung they have great 1 year manufacturer’s warranty but unfortunately it starts from the date product manufactured. So if you purchase an oven & stove in Dec 2018 and that unit is manufactured Feb 2018, your one year manufacturer’s warranty expires on Feb 2019 so enjoy your 2 months worth of one year warranty. We have Samsung TV, Home Theater System, Refrigerator, 3 Samsung smart phones and this oven. I can proudly say this is the LAST product I purchased from Samsung. I dont want to see the word Samsung in my house anymore. Now if you are planning to purchase this duo oven I would suggest you to buy yourself a dutch oven and a ton of firewood, at least you can enjoy great outdoors with real fire and may have some good smores cooked evenly. That will be a lot more satisfying than losing tremendous time and effort try to explain people that their product is not doing what it supposed to while they were trying to achieve a different result with sending 3 techs to same issue. I am done with Samsung brand. Good luck to you.

I am very dissatisfied with the range. The burners will not change from fast boil to simmer. Two technicians checked the range stating that there is nothing wrong with the burners. I was told that In order to change temperatures, I must turn the range OFF after using fast boil then turn range BACK ON to simmer! Also the black top is very difficult to keep clean. My previous Whirlpool was not a problem. I regret having purchased the 4-piece package. Even the dishwasher basket is not satisfactory. The microwave enamel chipped after 3 months use. I am very careful with my appliances. After saving for a few years to purchase I am disappointed...

Its easy to use, easy instructions, well-made and will likely last for years, I like using it and others will, too. The dish inside is stable and can hold several items at the same time. You can put hot or cold items in it. I recommend it.

We bought a Samsung stove 5 weeks ago, and purchased the 5 yr extended warranty. We were told this would ensure quick response on appliance issues. It has worked well for 5 weeks. Last week while baking @ 350, we heard something crackling and opened the oven to find the inside door glass had completely spider-cracked and glass fell everywhere the inside of the oven. Since the stove was only 5 weeks old and we had the 5 yr extended warranty, a simple door replacement would solve the issue.15 phone calls (store, 3rd-party service company, Samsung) and several days later we are frustrated. The first roadblock was getting someone to arrange a service call. After sending a copy of the store receipt, there was more delay while the 3rd party service company had Samsung validated the receipt - seriously? Finally they call to dispatch a tech, and was told they are coming to access and take a picture to evaluate the need. I offered to take the picture and email it, and again indicated that replacing the oven door would solve the issue. So today, the 3rd party company called saying Tech was on the way. Tech shows up (no part), takes a picture and notes yes, the door glass is defective and leaves.Its now 8 days and counting with no functioning oven, and no ETA. Ive reached out to the Lowes store Manager (who has been very helpful, but also hamstrung by the same bureaucracy with 3rd party maintenance company & Samsung procedures). While I like the 2 Samsung appliances I own, given this first customer service experience, I would not purchase another Samsung appliance. We all know Appliances will break - but if one cant get a NEW appliance serviced even with the 5 yr extended warranty... Purchase from a different brand that supports good warranty service.

We made the mistake of purchasing a Samsung French door refrigerator. The compressor died and that was verified by the one repair shop within two hours that Samsung would allow to look at it. After three weeks we are filing a consumer action lawsuit in WI. When we call customer service, they have either lost what they said they had the day before or today, they need a 7000 number, a request that has not been made in the previous three weeks. Every day they say they will have an answer in 24 to 48 hours. That answer never comes. We have a B&B so have lost business. Avoid Samsung at all costs. There is no reasonable response to consumers.

This dishwasher ripped a hole in my new vinyl floor when I slid it under the counter. Now I have to replace the floor. It requires an extra long water line if the sink is on the right side of the dishwasher. The tabs wouldnt break off the clips to secure it under the counter. No consideration was given to installation.

Samsung Appliances has to be the worst ever made, We have had more problems in one year with our Samsung Refrigerator than we have in the last 30 years with any other brand. Loud Ice makers dont work, freezes over etc.

I am very surprised that Samsung has not had to recall their microwave ovens. All of a sudden the panel shows a code SE or E5 error code. The micro does just not go dead. It starts doing strange things..... constant beeping.... coming on by itself..... blinking lights. These are not old micros. Mine is not even three years old. I called Samsung. They were less than helpful and suggested we call a service center. They ignore the problem and will not even admit that there is a problem. I am done with Samsung Microwaves. Never had a problem with GE!

Purchased Samsung refrigerator 1 year and 15 days ago and it quit working. Per Samsung that is too bad. You will pay 160.00 service call and 135.00 for a part that is defective. Worst customer service I have ever had. Check out complaints against Samsung before you buy one of their products. You do not need to act on my word alone. If I had checked for reviews on their product I would have never bought anything with the name Samsung.

Bought a side by side Samsung refrigerator three years ago. I have had nothing but problems with having water in the crisper drawer and underneath the drawer. I have had repair man look and thaw it out and it needs a part is what I am told that whirlpool is making. My food freezes one minute then is too warm. My handles on the doors have paint chipping off and you clean it. Looks horrible. Very dissatisfied. I would never buy a Samsung refrigerator again.

I purchased a Samsung refrigerator ( Model RF266AERS ) just over three years ago. Within the first three months the refrigerator started making a loud vibrating noise. The manual suggested unplugging and replugging the unit to reset it, so it did and it was successful at times. I hadnt bought a refrigerator in over 25 years so I also just assumed the newer ones were a bit louder than the old ones.The next thing I noticed was that the refrigerator temperature seemed to fluctuate which was indicated by a beeping noise and the digital display changing whenever the temperature changed from the programmed temp. Again I unplugged the refrigerator as the manual suggested so that it [may reset itself.] Each time I unplugged and replugged the refrigerator the beeping fluctuating temperature indicator would stop. The frequency at which the beeping would occur became more frequent (one month apart). Today as I type this letter the beeping is almost non stop, to the point that my wife and i have to close off the kitchen doors so that we may sleep at night.There are countless other things we have experienced with the refrigerator over the past three years including random defrosts where we will notice all our frozen food has been thawed. Another problem has been water gathering under the crisper bins and frost in the back of our refrigerator.We have adhered to all the manufacturers suggestions and direct, but we can not get a consistent satisfactory service from our refrigerator and truly believe it is a manufactured lemon and defective by design. We are further discouraged from spending money to have a repair person look at it as there are hundreds of similar complaints online for our model and similar models within that line and timeline. A consensus of the complaints we read mainly tell the story of how people spent hundreds of dollars in repair only to have issue reappear within weeks.We are very disappointed and frustrated. We are hopeful that we can be a part of a lawsuit to recoup at least some of our money back to purchase a new refrigerator. I have contacted Samsung, but have not heard back from them yet.

My oven (NE595ROABSR) quit heating and it took over an hour to come up to temp. Read all the reviews here and decided to check the broiler which I dont use much, that does not work either. I am waiting on repair man but after reading all the reviews I assume mine will go in JUNK Pile after diagnosis due to all that will have to be replaced. I dont believe in investing more money if it is expensive to repair. I do use the self clean oven and that may have burnt out the modules/sensors. I will NOT Buy another Samsung stove. I also called SAMSUNG and they will not take accountability.

I have bought 3 major appliances from Samsung and I must say Im sorry I did so. My refrigerator had 3 problems the 1st year and 30 days after the fix, it died again only to hear Samsung say, Too bad, so sad. My washing machine just after warranty died. Too bad, so sad. And now my $2,000 60 Plasma after 2 years went bad. Too bad, so sad. I have literally wasted hours and hours on the phone with the support groups and the customer satisfaction groups. The best that they offered was a one-time visit for parts only by the tech to repair the problem. So, if I get a new tech or one that doesnt care and a 2nd visit is necessary, I pay for the labor and parts on the visit. Again, I pay labor and diagnosis the 1st visit they pay for parts, but when asked if the tech needs to come back, will they pay for parts? Their reply is, You can call us and we will see. Translation: Screw you. I have spent over $5,000 in the last 3 years with them and I wont ever buy another SAMSUNG PRODUCT again. EVER! General Motors did the same thing to me at 42K miles when the head gasket let loose and blew the motor on my car. I now own Toyotas & Hondas. Koreans build crap as do the Chinese. If you want quality, stick to Sony, Hitachi, or Toshiba. I am now on a campaign to spread the word about Samsungs quality issues. $5,000 gone for 3 products that were crap within the warranty period or just after. Beware America. Dont ever buy any Korean-made products at all. That includes Hyundai/Kia. This was a Samsung Plasma TV model # PN60E7000FFXZA.

I bought this fridge on May 31, 2010. The fridge freezes up, and the icemaker wont work; error codes that wont reset and Lowe’s can’t do anything about it. As far as Samsung customer service, good luck! Nobody answers. Also, I bought a Samsung Washer and Dryer. I already had to replace the heating element and it’s not even two years old. Stay away from Samsung altogether.

Doesnt even deserve ONE star!!! GARBAGE!!! I dont know how Samsung has not had a class action case filed against them after reading HUNDREDS of complaints about their dishwashers. Every reviewer has the same complaint about various models, UNBEARABLE, DISGUSTING ODOR!!... And SAMSUNG customer service does nothing!!! Oh, wait, they do offer suggestions on how to CLEAN their dishwashers with TANG!!! Yes, *** clean the disgusting odor in the brand new dishwasher with an orange flavored drink mix!!! *** WHAT??? The odor is unbearable and dishes are cleaner when I put them in the dishwasher than they are when I take them out!!! Shame on Samsung for this disgraceful product and lack of concern for their trusting consumers. They should have stuck to making televisions!!! NEVER make the mistake of purchasing a Samsung dishwasher.

I have bought stove, fridge and washer and dryer. My fridge goes out every 20 days. Needs to be defrosted cause tubing freezes up. I have had the tubing changes in Oct and 20 days later still same problem. The fridge gets warm and I have to take everything out to defrost it. Ice maker is always froze up, stove doesnt heat up oven, washer and dryer has a recall. Ive spent 7000. on these appliances and they are all bad appliances. My stove was just 2 yr old washer and dryer 2 and my fridge 4. They say its not under warranty but it cant be fix. It has defects.

I purchased a Samsung refrigerator that has frosted up since I bought it. I have to manually remove the ice from the freezer daily. At first I thought it was that the door was ajar, but with careful scrutiny, it isnt that the door is left open. Reading other reviews, I now realize that the refrigerator has major design flaws and is a lemon. I am at a loss as to what to do since this was an expensive appliance.

I purchased a French Door Refrigerator, very pretty but like a beautiful leather back book with nothing on the pages! I have had the refrigerator 4 years and in this time frame I have replaced 2 icemakers and now the freezer has stopped working, I lost quite a bit of food due to this failure. I called Samsung was advised they could not help to call a repairman, I called repair company and they were very nice and advised me Samsung will repair the compressor I called Samsung and they advised they would not. The repairman called them and they agreed to fix it.They called on Monday and advised there would be a repairman on Wednesday of the week to repair it. On Tuesday Samsung called and advised they COULD NOT find anyone in my area to fix it, that I should find someone to repair it and they would reimburse me. (They cant find anyone but I can, Duh!) It seems I made a very bad decision when I made this purchase.

My fridge works fine so far, but Im getting scared reading the other reviews. Our problem so far has been with the water filter. The ones carried by Lowes dont work in our fridge and cant get them anywhere else without ordering online and risking it being the wrong filter. Believe it or not, the notches on one part of the filter are different from the ones carried by Lowes. So far Samsung has said that the filter from their website, which will cost me more money because of shipping charges, is the one that works. Yeah, well see. They just dont seem to care, either Lowes or Samsung.

We bought all new Samsung appliances upon moving into a new house, the washing machine has a defective motor in less than 2 years and the refrigerator has been repaired twice. Will never buy Samsung products again.

The refrigerator we purchased 1 yr & 8 mos ago stopped working. After waiting a week and a half for a repair company to come the repair company told us it was too big of a problem for them to fix. They called it a sealed system breakdown. We were sent back to communicating with Samsung. Now every time anything actually happens it’s a Thursday or Friday so the whole weekend goes by with no action. I finally get Samsung to assign us a new repair company that supposedly deals with Sealed Systems. We are given a date three weeks later. I demanded that is too long. I’m told I have to deal with the repair company about the date. I try but they don’t care, they’re just the repair company and I’m not the one paying them so why would they care?! Of course Nothing happens. I finally put my foot down and insist that we get a new fridge. Three more days goes by & Samsung keeps promising me every day that management is going to call me back. Guess what? No one ever calls. Another Friday... Another weekend with no action! Now today a month after this whole thing starts & the fridge stopped working I’m told this morning that Home Depot (our original purchase location) is where we get the replacement fridge from and I have to go through them for delivery date. FOUR phone calls later to Home Depot today and hours later it is determined that Home Depot has nothing to do with it. What a waste of my day! Come to find out the fridge is now in our town but no delivery date is available so I just have to sit and wait. Let’s summarize by saying I will never buy anything from Samsung againWe have since realized that our energy bill spiked at least $50 a month since January and it has now dawned on us that it is because as the fridge got worse and worse & was probably pulling more & more energy trying to stay cold. Between the groceries that we lost, the spike in energy cost and the money spent going out to eat because we haven’t had a fridge for a month Samsung owes us a lot more than a replacement but I will not hold my breath! Unacceptable!!Updated on 07/02/2018: If you read my previous review you saw the horrible experience we had going two months without a refrigerator. When the delivery company eventually showed up with our new refrigerator, just as we feared, they were merely truck drivers and had no expectation of installing the new fridge. As soon as it was brought off the truck we’ve noticed a dent in the front right door. Also as the delivery men brought it into the house they damaged our kitchen wall. Our kitchen is in the midst of being upgraded by us and the new sheetrock had just been taped. When I phoned Samsung to tell them of the damaged wall and the dent in the front of the fridge Samsung informed me that we would have to turn the fridge away and go after the delivery company ourselves for the damage to the wall. I am not shocked by this response from Samsung as they have shown no care for their customer through this entire process. We kept the fridge of course because who would turn away a fridge after two months of been without one?

We have a new beautiful Samsung refrigerator. It’s awful!! I will never recommend or buy Samsung again. Ice maker doesn’t work and problem after problem with no remedy!!! It drips down the front of fridge and freezes up. We have about had enough!

I bought this stove in 2014 and have had nothing but problems from the start. The model is NE58F9500SS. We had a glass top that was 20 years old so we wanted an update. Nothing wrong with the old stove, the glass top was still in fantastic shape. Had the Samsung a couple of weeks and it started showing major scratches. Very upsetting but accepted that I made a bad choice. But the amount of times Ive turned the stove on just by walking by is unacceptable. Tonight our house could have burnt down. NEVER leave anything on the stove, I had an oven mitt on the stove, never thought anything of it, 2 minutes later the mitt is in flames,so scary. I will always have the knobs off when l am not cooking. I just cant trust it. Please stay away from this product especially if there are children in the house.

Not happy at all with all refrigerator. Have had tap service out here twice in a year and a half the ice maker on a brand new refrigerator. Constant problems with it. But more than that we purchase the extended warranty and the service company they sent out Lakes Electronics in Pompano Beach was horrible and reset our refrigerator to a freezer and ruined about $100 worth of fresh vegetables, fruits and condiments. Lakes Electronics promised they were going to get back to us well over two weeks ago and cant be bothered. As well as had me on hold three different times for close to an hour waiting for somebody to resolve this problem. That was their way of avoiding taking care of the issue - just ignoring me and leaving me on hold and wasting my workday.

Heres the conclusion to my review. The repair tech came to my home today and saw the blinking light on the Samsung refrigerator. He said hed have to look this up online. His response: “Your freezer fan is blocked by ice. It will cost $240.00.” The $110.00 service fee would be waived if I wanted him to remove the ice, but if the sensor was broken, thats $80. And if the fan was also broken, another $80. The warranty for the work was only 90 days. So, I gave him his $110 for wasting my time and sent him on his way, then proceeded to take apart my freezer (unscrewed everything). Once the back panel was removed, it was covered in so much ice I boiled water to melt it and knocked it away from the wires. I checked to make sure my plugs were fitted properly. I took out the fan - it looked fine. 2 hours later, it’s working again; no flashing lights, the freezer and fridge were cold again and all I needed was a Phillips screwdriver. I would recommend trying this first if you have a couple of hours. It will save you time and money.

I have a Samsung French Door Fridge. DONT PURCHASE ONE!! It is the most frustrating piece of expensive equipment one could own. The ice maker has a mind and a life of its own. It freezes up every two to three days and is totally useless. I am so disappointed with this product and from what I have read above getting help from Samsung is as hopeful as a dog chasing its tail and catching it. You go round and round in circles. I paid almost $2400.00 for it Canadian. I would not recommend this machine to anyone. Stay far, far away from this beastly machine. It is a disaster waiting for a place to happen.

We purchased a top of the line Samsung refrigerator (RF4289HARS/XAA) in April 2012. It will no longer dispense ice. Cost to replace the entire PCB display is 614.62. That is a ludicrous amount for a part just to fix the ice dispenser. Asked Samsung to pay for part and we would pay for the labor. They refused. Offered nothing. Will not purchase another Samsung product ever.

We purchased a complete package of Samsung appliance for our new home on October 2013 and they got installed by end of November 2013. Thinking that Samsung had a good reputation for other electronics the decision was made without hesitation. Well that was a mistake. First the refrigerator ice maker started to make continuous noises, and the middle drawer got stuck every time you try to closed. Both issues where fixed under warranty. Then, surprise it was the dishwasher turn to break. It started to not dry and show an error s5, which meant that was not draining properly. I called Samsung and they say that it was out of warranty. I was a month too late meaning it only lasted 13 months. An appliance that gets used maybe 3 times a week and cost over 550.00 plus tax, however they did offer a extended warranty for an additional cost, Of course.My thoughts about this, I will not pay extended warranty. I will not repair the Samsung dishwasher, since I know it will break again and I will not buy a Samsung product again. Maybe we need to start buying American again (At Least The Name). Lets make sure that the word gets around that Samsung is not what they seem to be. They know that the dishwasher they make have a lots of problems and complaints and they do nothing.

Purchased a Samsung French Door refrigerator from Lowes in 2012. The ice maker stopped working and since we had an extended warranty for two additional years, they sent out a technician. The technician removed the old ice maker and ordered a new one. When the new one came in, the technician shoved, pushed, and tried to force the replacement in place and after 30 minutes, decided it was not the right one so he was to order yet another one. The compressor died the next day and the technician stated that it was an issue that we had to deal with Lowe’s for. Of course, we really had to deal with Samsung. We jumped though all the hurdles and did not get full replacement value so we ordered an LG instead.

RS265TDRS - Purchased this fridge about 3 years ago. Fan started making a loud purring sound when cycling, then after a couple of days, the refrigerator stopped cooling. Spent $350.00 to put in a new computer board, thermostat and sensor. Now, two months later, it is repeating the issue -- loud cycling of fan and quit cooling. I have just purchased a new refrigerator and will NEVER buy a Samsung product again! Found this website when fridge died the first time and knew it was just a matter of time before it would crap out again. Shame on Samsung for making a product with a defective twin cooling system. Would like to be part of a class action lawsuit on this.

Have over the range Samsung microwave. Dont buy this poor quality unit. Handle broke within 6 months. Now will not shut off. Loud buzzing noise and continues to cook after cycle. My experience is that LG and Samsung make poor quality appliances. I will not be purchasing another of these brands.

My new dishwasher does not dry dishes. They are drippy wet and the two different service companies sent to the house both confirm that this model is known for not drying and there’s nothing that can be done to fix it. Funny, the sales person never mentioned this. Do not expect any customer service from the Appliance Factory/Brand Source. They do not return calls and they do not stand behind the products they sell. There were hidden charges upon delivery, which is not free. I can only hope that other consumers do not make my mistake in going with this small guy store. I will stick to the big box stores from now on since they at least offer responsive customer service. The appliances were not cheaper at Brand Source and they lied about actual delivery charges. If you’re satisfied with only having your dishwasher wash your dishes and do not mind drying them yourself, then this WaterWall Samsung Dishwasher is for you. If you expect a call back from the President’s Hotline of The Appliance Factory, you will be disappointed too. And apparently they are not rated by the BBB. BEWARE!!!

We purchased the 2 door refrigerator with the freezer at the bottom. About a year and a half we noticed it started leaking big puddles on my wood floor. We went back where we bought it and they told us that we were out of warranty. I ask them what could be causing this problem and they said we probably did not have it level. We checked, it was. We kept going back and did not get any results so I would tell everyone dont buy the Samsung 3 door refrigerator with the freezer at the bottom. Ice keeps building up on the bottom drawer.

Samsung model RE266AEPN froze up right at one year old and my wife noticed a hairline crack in the plastic at the front of the tray above the vegetable and fruit drawers. They had a company replace the evap cover and defrost sensor, which so far has cured the freeze up problem. They refused to replace the tray because we must have broken it. Ive owned a lot of refrigerators in my 70 years. This is the first that Ive ever broken in years. Also, youve got to be careful in opening the Cool Select pantry. The cover is narrower than the opening and if its not centered in the opening, one end will pop out of its attachment. Im sure they would say thats our fault also!

We bought a Samsung side-by-side RS257BARB from Best Buy about six years ago and paid close to $1,300. A couple of days ago, we noticed the freezer was not cold; then yesterday, the fridge side was not cold either. I had a live internet chat with a Samsung rep to no avail. Their authorized repair service center is 35 miles away. I had no choice but to call a local appliance repair service technician to come and take a look. He examined the fridge and told me the compressor went dead and it would cost $800 just for the part alone, might as well get a new fridge. I am very disappointed with this verdict as I hope it would be a minor fix for such a pricey appliance. I remember when we were growing up we had a GE fridge that lasted over twenty some years. The fridges nowadays look great on the outside, but they dont last and customer support is practically nonexistent.

I bought my Samsung Dishwasher in 2011. When we had owned it only 13 months (only used 7 months as I stored it until kitchen renovation was complete) my Samsung dishwasher DMT800 broke down the first time. Had to wait a week before I could get anyone to work on it. The plastic tabs on the top rack had broken and fallen into the bottom and the washer arm would not spin. Technician ordered new brackets and installed them, cost $200. Same thing happened with new plastic part. I had my husband take the whole thing apart and clear out the brackets the next time. Now the top arm of the dishwasher will not work nor will the detergent dispenser dump the detergent. Loved my old KitchenAid dishwasher. It was still working perfectly when I gave it away to install matching Samsung appliances. Will never buy Samsung again. Hope you see this before you buy Samsung. Beware.

I have had my Samsung refrigerator for probably 10 years and I am very happy with it. My old refrigerator had to be replaced when it was only a few years old because I had so many problems with it. The Samsung works great and I have never had a repair on it. It cools very evenly and makes a lot of ice. Hope I didnt jinx myself by writing this.

Purchased four new stainless steel appliances together in 2013 one being the Samsung french door refrigerator. I was warned about this from a few of my friends as they made that mistake and had extensive problems with ice maker and water dispenser. Despite their warnings, I bought one anyway believing theirs were non-typical occurrences and ours would be fine based on how much they cost. In less than a year, the ice maker failed and refused to work at all - had worked intermittently prior to then, but I chipped ice off the auger thinking that was just a fluke. Unfortunately, I did not feel like spending an additional $350 for more coverage on a brand new item and trusted it would last longer, so we go without ice.Next, loud noise coming from a fan which worsened over less than two weeks, then stopped altogether. Now fridge at 45 deg and warm items, primarily noticeable with the milk. Secondly, under normal use, the door flapper between the doors failed and has to be held with a hand to shut! Finally bit the bullet and called Sears where we purchased it and scheduled service. After trying to sell us a monthly service agreement for all appliances promising 50% off if we signed, I opted for just the repair which was an apparent plugged auto defrost drain hose which caused ice to build up around fan and fails to permit cooling. $500 + dollars later they have parts on order with a repair date of 12/10. All this for a NEW fridge. Samsung sucks and I regret selling the old reliable simple fridge that came with the house and was already 10+ years old at least!! I will definitely deter anyone from buying Samsung refrigerators when I can - garbage and I truly believe are built to fail which guarantees more money for their parts (job security) and their retailer for service costs - in this case Sears. BUYER BEWARE - DO NOT PURCHASE SAMSUNG!!!

I have never been as disgusted as I am with Samsung appliances. I purchased a new stove and refrigerator about four years ago. It is now time for me to replace both appliances as they are falling apart and do not work properly. I have called Samsung customer service several different occasions. They are not helpful. Youre on hold for 20 minutes to be told you need to call another number. I feel as though they should stick to making stereos and televisions. Thats all theyre good for. I will never the rest of my life purchase another Samsung product period!

For last 90 days we have been trying to get service on the refrigerator which was purchase from Howards less than a year ago. Samsung refuse to provide service. They are the worse company to deal with and their service company is even worse. They keep you online forever and hang up on you. I should of never purchase and I would never buy any product from Samsung. If you would not believe me try their customer service line. They denying the purchase receipts to deny any service. They refuse to verify information with Howard because they do not want to provide service.