We bought a Samsung refrigerator (model Number Rf263BEAESR/AA) at or about the 25th of November 2016. At about the two-year mark, the icemaker started having problems. It was not making ice. At first, if I chipped off the built-up ice, it would produce ice again (this was a constant battle). After a while, it stopped producing ice at all. We called Samsung, and they agreed to pay for the ice maker to be replaced, but not the service. I want to thank you for that! You (Samsung) did not tell us that the icemaker had been having problems across the board, nor did you mention the icemakers class-action suit. If Samsung knew that the ice maker was faulty, why didnt they pay for the service call in addition to replacing the icemaker?A little while ago, the refrigerator stopped working, pools of water running out of the fridge, and would not cool. The Freezer still works, though. Full disclosure we have had this refrigerator for about 3.75 years. Samsung said they would have a repairman come out. They could not reach a Samsung qualified repair specialist. When contact was made, we were informed that they would not make a service call to our house, too busy. Samsung encouraged us to find a maintenance specialist, and if the motor or the compressor were faulty, they would cover it.We contacted a local maintenance specialist who could work on Samsung refrigerators. He informed us he could fix it but that he was not going to guarantee the work. He also stated that chances are we would have to repair it soon after. Today we were forced to buy a new refrigerator. Samsung has had significant issues with their refrigerators. ** I would not buy a fridge made by Samsung.

When we moved we put in all new appliances... The dishwasher has had repair out twice... French door refrigerator once along with the washing machine that doesn’t drain properly, and as a consequence, smells bad and has to constantly be drained from the bottom making a terrible mess because of the way the drainage is set up. Right now my dishwasher is again having a problem and keeps turning itself off. I can find no leak. I will have to spend another $150 for repair to come out again. I will NEVER buy another Samsung appliance. They should stick to smartphones. In 53 years of marriage, never had a problem with a KitchenAid or Bosch... Should have stuck with what I know.

Purchased Samsung refrigerator 1 year and 15 days ago and it quit working. Per Samsung that is too bad. You will pay 160.00 service call and 135.00 for a part that is defective. Worst customer service I have ever had. Check out complaints against Samsung before you buy one of their products. You do not need to act on my word alone. If I had checked for reviews on their product I would have never bought anything with the name Samsung.

The install of my dishwasher by a Samsung subcontractor in Sacramento, CA was installed backwards. Therefore a flood occurred the next day. I had to call a plumber emergency to fix it and pay out of my pocket. Samsung refused to reimburse. Fridge French door brand new doors do not close properly. Service never showed. Samsung spent an hour on phone not agreeing to service and finally agreeing even though fridge is under a year old. Installers who are from Samsung installed doors incorrectly. Again they refuse to fix. Bins in fridge break within a year and again they refuse to fix. DO NOT BUY ANY SAMSUNG APPLIANCES. Its bad enough their appliances are bad but their service is awful and I purchased appliances straight from Samsung not from a store. DO NOT BUY SAMSUNG APPLIANCES. HORRIBLE HORRIBLE HORRIBLE. EVERYONE OF THEM. Service horrible too.

Replacing this dishwasher with a Bosch probably, although I havent read great things about those either. No further resolution required.

I bought a Samsung french door refrigerator two months ago on 5-22-2015. I noticed yesterday that the SAMSUNG letters on the front of the refrigerator were beginning to peel off. I emailed a complaint and got a call from customer service today. They claim this is physical damage and not covered by the warranty. I explained to the representative that I have been using a 3M stainless steel appliance cleaner with a microfiber cloth and there had not been any abuse to cause this to happen. She transferred me to a more senior representative who made the same claim. This is ridiculous!!! I have a Samsung stove and microwave that Ive had close to a year with no problems with the same lettering. Ive been a loyal Samsung customer owning Samsung TV, (2) Galaxy 6 phones, a microwave, and stove/oven. I was in the market for a Samsung dishwasher, washer and dryer but they have lost me as a customer.

We were excited to buy our Samsung fridge. It looked nice, was spacious, LED lighting, and more. But we have had a lot of problems with the freezer, and so far, it has not been fully addressed. We have lost food, Samsung repair has been out 2 times, replaced 3 different parts, insulted us on the phone - and yet the freezer still has problems. When this first started, we did not realize the freezer was building up ice on the back of the drawer; this area is not visible. Ice was apparently also building up on the rails. So the freezer had trouble closing, and at some point it stayed open about 1/8 for a few days and we lost all our food. We had no idea this was happening.We had Samsung repair come out and they replaced 2 parts. It is a long story, but we were initially led to believe we would get reimbursed for our food loss; not only did Samsung refuse to do that, but a Samsung employee actually called us, and blamed us. Apparently that person was unaware that Samsungs own repair people had replaced two different parts. Blaming us is an attempt at intimidation, to avoid paying the reimbursement. We have this call recorded on voice mail as well. We had no freezer at all for a whole MONTH - for the Samsung repair process - but I do not get the feeling from anyone I have talked to that Samsung cares about this. And the repair did not fully work.Our problems continue, and we can hear ice dropping. A Samsung employee told us there were no complaints about our model at all, which is hard to believe because when we had Samsung repair come out again, the repairman said there was an actual Service Bulletin out on our model. He replaced another part, so that is 3 different parts replaced. Yet, after this 3rd part was replaced, our freezer continues to drop ice. From extensive observation, it seems likely to me that this is a design problem, for Samsung lower-drawer freezers that have ice cubes in the lower drawer. They overfill the container and fall out of the back. And this is not just my opinion - that the design is at fault - one of the repairmen also talked about this.So its been close to a year now that we have had freezer problems. The way Samsung has treated us - trying to blame us for this, and refusing for a long time to reimburse our food loss - has left us very unhappy with Samsung. They finally did reimburse us recently but only after we went to Twitter, LinkedIn, and other places. We are posting on social media (and on this website) because we want people to know what our experience is. Samsung did not have to treat us this way. I have even started a website also about this, and it has a blog too at: **. I suppose Samsung repair could come out yet again - but if its a defective design, then there is nothing that a repairman can do.Since Samsung seems unable (or unwilling) to help us get this resolved, we will at some point just sell this thing, at a big loss no doubt, and find some other brand of refrigerator. If you want to avoid what we have gone through, I recommend you do NOT buy a Samsung refrigerator - or any other Samsung products, if their customer service in other products is as bad as this!

10 months after purchase contacted Samsung 11 months after purchase. Convection fan quit working. Oven wont reach temperature set for oven for example set for 400 but real temperature is 310. Does not cook properly due to oven problem and when it does cook it cooks unevenly. Cooked a meal and turned off oven. Came back 1/2 hour later, glass top was so hot that I could not put my hand on the glass top. I opened the oven door to cool it off and heat pour out of the oven for about 10 minutes (in pulses) and had to switch off breaker in electrical panel. Every so often when temperatures are not working properly the breaker has to be switched off and then on again to reset everything. Call center people generally dont know what they are talking to. Went through them several times then finally got a repair man to visit us. Had to run him down about 3 weeks later and he didnt remember coming to our house and the parts were not ordered.Back to Call Center, general runaround again. Had to check progress a couple of times online. Got very stupid and uninformed answers from them. Finally bugged them long enough that The Presidents Office called and said they would replace the stove. When I asked approximately how long she couldnt tell me.... 10 days or 2 weeks. Would be couriered to our home from their warehouse.....4 hours away??? 10 days later did a follow up and got an e-mail back: This e-mail is to remind you to return your Samsung NE595R0ABWW/AC/ SN: J0WG7DCC - It has been over 7 days and we still have not received the product. If you already sent your defective unit, please disregard this e-mail. Please be sure to return your set as soon as possible to the following address with the prepaid shipping label we e-mailed you.Never received the e-mail the phantom e-mail with shipping label (Why would I ship the stove out without the replacement being here). I phoned the repair station to where I was suppose to send the stove, it was 1 1/2 hours away and it would go right by one of their other stores only 40 minutes from our home. Next e-mail gave me the 1-800 number to phone again, they would help me. And the circle of denial has begun again. There is no honor here because they have not honored their contract (warranty) with the consumer.

From the time that it was new the ice maker in this model refrigerator was awful even when it was not frozen over and the ice making unit was not in need of de-icing. The ice maker was slow and low capacity from day one, but the real defect appeared within 3 weeks after I got my new refrigerator. Ice making had stopped completely and when I removed the compartment it was immediately apparent why this was. The entire rear portion where the cubes feed into the holding area was caked with ice and ice cubes, and freezer frost, with freezer frost creeping out all of the way the front part of where the assembly seats.I called Samsung for assistance or repair and was told to turn off the ice maker and put hot water on the areas that were frozen over. There was no way to effectively do this because of where the ice had caked - way back in the tightest and coldest area. Very unreachable. After great and careful effort I was able to get it cleared and the ice maker working again. Within two weeks the problem repeated and I called again about my brand new refrigerator that was less than 6 weeks old. After explaining the situation and requesting repair I was told to modify the freezer settings along with the same instructions to use hot water to melt the ice. The thought was that the freezer being too cold or too warm might be contributing to the problem. Once again, failure. Another 2+ weeks passed and the ice maker was frozen over again.At this point I just went to Amazon and purchased a good heat gun and established the habit of thoroughly melting the ice and drying the entire area out, then leaving the ice maker off for a few days while checking to make sure that things stayed dry. After this ritual I turn the ice maker back on and now get about 4-5 weeks of use before having to de-ice again. My 21st century ice dispenser has to be maintained in the same manner as a freezer from the 1950s. Because of this I buy bags of cubed ice on a regular basis as a matter of habit.With the exception of the ice maker my Samsung Chefs Series refrigerator is pretty good with nice features and electronics. But given the price I paid for a flagship appliance from a top name manufacturer the overall experience has been a big disappointment. Even more so when Samsung Customer Support is factored in. This is a two-star review all the way.

I am having the same problem as Kimberly from California reviewed back in September on the water filter replacement cartridge DA29-00003G for the SAMSUNG French Door Refrigerator. No matter how hard I try to twist the filter, it will not seat into the receptacle even though it is the correct filter listed in my owners manual. The previous filter is an off brand made by HDX as a replacement for Samsung and it worked fine. The only difference between the two is the locking mechanism on the neck as Kimberly illustrated in her pics and I have attached my own pic as well. I have used SAMSUNG replacement filters before and this is the first time experiencing this problem. This engineering problem needs to be remedied immediately before someone ends up breaking their refrigerator and paying hundreds of dollars in replacement parts or even having to buy a new refrigerator! In the meantime I will return my filter to the store and spend my money on the other brands filter. This is a very poor oversight on SAMSUNGs part!

In 2014 we bought a Samsung dishwasher at Lowes. We had always bought Bosch but the deal being offered by Lowes/Samsung was too hard to pass up, I wish we had. I wont bother with the model number because after reading the reviews here it is obvious it doesnt matter, they all have problems. I am pretty good at fixing things myself and our dishwasher is still running, but I have better things to do in my retirement than fix a dishwasher! If you go to Youtube you will find many videos showing you how to fix your Samsung. My advice is DO NOT BUY a Samsung dishwasher! If you own one, make sure you put a cup of vinegar in AFTER the wash cycle starts, (this is particularly important if you are on a well and not public water). If you do it before you start the dishwasher, it will pump the vinegar down the drain upon startup. Also after each wash, clean the door gasket at the bottom of door where it attaches to the dishwasher. Black gunk/mold builds up there, pretty disgusting. Based on reading other reviews, if you are out of warranty and cant do your own repair, take your loss, and put your hard earned money into purchasing another dishwasher.

We bought a Samsung dishwasher in Sept 2014 and it broke in Jan 2015 only after a use of five months. The customer service took so long to come. Finally they came and replaced a part. The only thing happened was the change of error. It didnt fix the machine. Then after a long effort they came and took the dishwasher and never came back. Its already more than three weeks and people around me are telling me its never coming back. It was a complete waste of money. Its still under warranty.

The refrigerator seems great until the evaporator began freezing up at about 15 months. The repair person said this is a common failing with Samsung but we had to fight for months to get the problem resolved with Samsung eventually refunding the full purchase price after claiming it was not a warranty item and me having to read their warranty back to them word for word in order to seek resolution.

The Samsung microwave that I own is perfect. If youre looking for one that will be reliable and is great looking this is the one for you. I’ve had others before but this is by far my absolute favorite.

We purchased this dishwasher in April 2015, but did not have it delivered to us until June when our kitchen was completed. The first dishwasher to arrive was damaged. Had a bent door frame so the door would not close. The company we purchased these from (PC Richards) replaced the dishwasher and a new one was sent. In December 2015 and exactly 6 months from when dishwasher was installed it is no longer cleaning the dishes or drying them. We had a tech come out and it was determined that the heating element was bad. We also showed him a broken wheel on the lower rack. Tech said he would order parts. The parts came in and the tech was here to fix the issue. However, the wrong wheels were sent. To this day we are still without the proper wheels.Also, we have had 3 service calls since the new heat element was installed and still dealing with the dishwasher not cleaning or drying the dishes. The tech made a call to Samsung and they did some tests and it showed the dishwasher is functionally normal with no issues. So here we are with a dishwasher that is only 6 months old not working!! This dishwasher is garbage.

I have the Samsung French Door Refrigerator model RF217 series. It is 2 years old and the water is pooling under the vegetable bins and inside the bins. I called the customer service and of course, it is not under warranty. The repair person they recommend wants $180 to look at the refrigerator plus parts which could be anywhere from $20 to $250 depending on the problem. How can so many people have this problem and the company state there is design flaw. They should have a recall. I will never purchase anything from this company ever.

Refrigerator, RF266AB, new on 7/7/09... January 13, 2014, home in evening with $166.00 of groceries; felt thawing freezer unit foods. Had to load perishable purchases. Checked temps. Fridge 54 degrees, freezer 38 degrees. Referred to manual and reset according to instruction. 6:30 next morning, far worse. Unplugged unit and re-tried temp settings. Removed ALL foods and dispersed to all friends and family. Called customer service (HA!) 1/14 a.m, could possibly come out on 1/17. Cust. rep. called and said no service till Tues., 1/21//14! ONE WEEK NOW WITHOUT MAJOR APPLIANCE! Lost most of our foods. EXPENSIVE! Very nice service rep. called and came Mon. eve. 1/20. Very knowledgeable and professional. Did testing. Probably compressor. Ordered immediately. Maybe due Fri., 1/24. TEN days now w/o fridge! I called Samsung. Laticia referred me to problem solving cust. resource. I FINALLY got to Deidre in ECR on 1/22. They were very reluctant to transfer me there. No expediting part delivery. Fri. eve 1/24 Tony spent four hrs.replacing compressor! (from 6p-10p)!! He advised us to call in a.m. on Saturday if any problem. Extremely proficient young man, overworked and tired.TEN days without a fridge is obscene in the 21st century!! Samsung should be ashamed of their ethics and standards. IF I had an infant requiring formula OR a necessary, perishable medication, I was told action might be sooner.... REALLY!? Somehow Im disillusioned with that thought! Maybe they would have sent a styrofoam cooler! Samsung NEEDS better customer response, action, & customer satisfaction. How about more technicians to serve the needs of their presumed good reputation? Deplorable is the best word I can use for their lack of compassion and delays. Oh, and how we imposed on our friends and neighbors! I sent flowers to thank them! This was a MAJOR disruption for ALL... except most of the Samsung staff who probably had cold refrigerators the whole while!For five years I loved and praised this appliance. Yes, verbally. Not so sure now. We own two Samsung TVs. I pray we never have to require service. OH, and by the way... IF we had another service person from anywhere come to our rescue... we would have voided our five year warranty on major parts. Makes one wonder if that was why we had to work so hard and long for the result. Two weeks now with cold circulating air. Pray for us that it lasts, and pray it doesnt happen to YOU!!

Terrible quality. Why? Poor construction, handle breaks easily, uneven, low powered heating, turntable malfunction. Bought it to match a Samsung stove. First mistake. As usual, Samsung has all the technologies but refuses to manufacture quality products that perform as good as they look i.e. all Samsung cell phones, the Ceran-top convection oven. Stay away from this brand. LG is much better in most instances.

We purchased our Samsung RF32MWDBSR at HHGREG on 10/12/2014, in Fort Wayne Indiana, am I thankful we purchased the 5 years warranty, never planned to have to use a warranty on such an expensive item but for weather considerations on a $2749.00 model you will consider. I paid an additional $449.99 for 5 yrs warranty to which is SLOW AND SLOWER to have repairs done. This is my 3rd complaint and according to their 3 complaints and Ill replace it with a NEW ONE I am waiting to see. I am not happy with this model. It has had so far, our first repair was on 7/23/2015 when compressor 66A and 34 A went out. E23/ Cond Fan error & Main PCB FAILURE. All this occurred the 1st time, then it would not cool equally as said to be in manual. We called in 2nd complaint they refused to send a repair man out. They made issue to call the other warranty program and give us the runaround. We called the other and nothing happened, then after 6 months they finally issued a check for loss of food for $200 which didnt even come close to all we lost two times. The refrigerator still has a flood of issues they wont fix. I have again just today decided to call in again and ask for a ticket order, all automated, with a 999-999-9999 number to call. Its a joke!! I put in for now a third service call because freezer ice maker is dead for 3 months cause they lost my last service ticket AGAIN... oh my! Well all I can say is Samsung offers no help whatsoever, on this faulty model and have no plans to help their customers who have a 5 yr warranty out either. I would love to sue them! It is beyond a recall when their product cant run for more than 8 months between major repairs. THEY LIE ABOUT WARRANTY CALL INSURANCE. They do not stand behind their product. PLEASE BUYERS BEWARE!

I purchased a Samsung rf267aers refrigerator 12/01/09. The issue with this unit is the following. We the owners of this unit all (have) the same problem. Lousy design of defrost system allows the defrosted water to freeze in the discharge tube so it overflows into the lower platform under the pull out shelf. When it freezes, it freezes the roller wheel on the bottom of the shelf in the layer of ice and it wont move until you defrost the fridge to the point it releases. There are YouTube videos of how to defrost the coils but Samsung has known about this forever and wont fix it.So every month I remove the bottom tray and remove the built up ice slab. Now I have called samsung several times. Samsungs directions defrost the refrigerator. But even that process DO NOT solve the problem. ONCE unit was turned on again the SAME problem returned. I once inquired to samsung tech people how much it would cost me to fix the problem $700-$800 with NO GUARANTEE. BUT THEY WOULD put the old parts back. Of course I would have to pay for the labor for the install and removal that was about $165-320. Samsung bad NEWS.

I have a conventional touch screen Samsung range oven. Food is done in no time. Food time is cut in half. Easy clean & sleek appeal. The only thing that I tend to complain about is the knobs. They stick out and if you happen to lean onto them you can easily cut the stop of range on.

The refrigerator is a really good appliance. The biggest reason I didn’t give the appliance a 5 is because it dents very easily. I would recommend the fridge for use but with the knowledge that any bump for example kids running into it on their ride on toys will cause dents.

This is the first and last time that I will purchase any products from Samsung. I purchased 4 appliances on April 14, 2019. I called because I needed repair to my range. I have made multiple calls and yet not resolved. First call agent did not speak English well, no help there! Second call agent muffled could not understand at all, however, provided her with the necessary documents and info including serial number etc. Waited 24 hours and no call from repair company. Called them and again needed to submit necessary documents/receipt since they did not have. (Mind you the range belongs to my 86 year old mother and of course with the current healthcare crisis needs a range).The third agent basically reprimanded me for not having the appropriate info on my receipt such as serial number. The Home Depot receipt does not have the serial number on the receipt but it does state the items that were purchased (Samsung Kitchen Package). Now I called HD to obtain a full invoice and of course I will not have for a couple days which may have the potential of falling out of warranty.You can guarantee that I will be calling the Department of Aging to file a complaint especially with the current situation that the US is currently in. One would think that providing the supporting documentation would be enough to schedule a repair. Now an 86 year old is left without a range (especially since she is self-sheltered) for God knows how long. I welcome a call!

Me and my husband got the Samsung French door with bottom freezer refrigerator in January 2014. The bottom of the French doors underneath the plastic drawers - its froze with sheet of ice and the plastic drawers have water inside them. Also my freezer has ice all in it beside the ice maker and it has froze food to the fridge. My left front handle has paint chipped off of it. We have contacted Aarons in Dallas NC multiple times and they said they ordered new parts but then we keep going to pay the bill and they say it hasnt been ordered again. It hasnt been anything but a problem since we got it! I wont pay that much for a samsung refrigerator again and ours is almost paid for. And wish I knew the bad stuff before getting ours!!

Very good fridge/freezer except that it has expensive water filters and since purchase, the water was not draining properly and evaporating in the drip pan. Water turns to ice until it fills up toward the front of the fridge and then overflows out the front and onto the kitchen floor. Samsung seems to accept no responsibility for this very common flaw with the side by side fridge with bottom drawer freezer. All over Youtube but requires disassembling back portion of fridge to fix drain clogging. Not sure if it is a final fix for the problem.

Bought a Samsung refrigerator and within 2 years the ice maker quit making ice. Called Samsung and said warranty was no longer valid on the ice maker. I called them back and argued about their ice makers not being very good and that there was a lot of problems with them. They said they would make an exception to fix it this time. Got it fixed and 4 months later it went out again and stopped making ice. They said they would no longer service, even knowing that they have had lots of trouble with their ice makers. I definitely wont buy another Samsung. I wouldnt have even given them 1 star.

I have had a Samsung refrigerator for 5 years. Repeated problems with ice maker freezing up and the cooling system leaking then freezing under the drawer. Have spent $600 in repairs and same problems come back. 2 yr warranty was not enough. Samsung has been unsupportive. Will NEVER buy another Samsung product because of no customer support. Spent over 2K and now 5 yrs later it is worthless.

After legal threats, involving the BBB and state Consumer Affairs agency, Home Depot refunded the cost of the stove, taxes, and the extended warranty, and they told us we could keep the stove (what would we want with a fire hazard).

Bought a Samsung Refrigerator 6 years ago. We have had nothing but problems with it and to top it off Samsung Customer Service is a joke. I have spent my day trying to get someone to just help me get in touch with a repairman. 1st call to Samsung today tried to convince me that I had set the refrigerator to the wrong setting (didnt touch it). 2nd call to Samsung gave me a number to call to set up a time for a repairman to come. I was told it would be quicker if I made my own appointment. I called the number that I was given, waited on the line for 25 minutes, and the first question I was asked was what state I was in. (That should have been a red flag.) The person on the other end asked for serial number and everything else you can imagine about my refrigerator. After I gave her my zip code she proceeded to tell me that Samsung doesnt service in my area. Really? Well they sure sell in my area. Tonight my husband pulled the refrigerator out of the wall and recycled the power. All of a sudden water was all over the place. We have unloaded the freezer and refrigerator and I will be buying another tomorrow. I had this 6 year old refrigerator serviced last year with a bill of over $300.00. It was horrible trying to get someone to work on it. I will not EVER buy another Samsung product. I have two friends remodeling their kitchens and believe me I am spreading the word. Samsung is a poor product all the way around and so is their customer service. I cant get this product out of my house quick enough. Samsung, thanks for nothing!!!

I would like to prevent others from going through the same disappointment (anger) of trying to obtain service on a Samsung refrigerator. When I bought the refrigerator 6 years ago at Lowes, I was told I would have service. After one week of many phone calls to Lowes and Samsung (a loss of all food in the freezer), I have a message on my phone today that they do not have a repair person in my area and I am to find my own person to repair my unit! Not to mention that a 6-year old refrigerator with minimal use is broken. I will never buy another Samsung product.

We purchased our range/oven in October 2018. Not even 3 months later had to have it repaired: the entire control unit was replaced as the controls locked up with food burning in the oven, with oven door locked. Now the oven turns on at random times, and also locking the oven door, and freezing the control unit again. So called Samsung again, and explained that this range/oven is dangerous, as it could burn down the house with my family in it. Their response? Cant exchange it because we have to wait for the second round of repairs. Last time it took at least 3 weeks for the spare parts to arrive, so when asked the Specialty Claim Rep at Samsung, her answer was that if I am afraid of the unit, I should unplug it until fixed.My question is, why would I want a unit replaced when this is systematic issue, and not a unit-specific problem? When asked if Samsung will take full liability for possibly causing property damage or bodily harm, their answer was I can not talk to a supervisor as my case has been already escalated. Which agency is responsible of forcing a manufacturer to recall a dangerous product? And why they are not acting after all those reviews on this site? Indeed, I failed to read these comments, otherwise I would avoided this product line and Samsung altogether... Now I am stuck with a product for a very long time...

Please stay away from SAMSUNG appliances. We spent 15k for all new in our new house and they’ve all had multiple repairs. We bought at SPENCERS TV and Appliance and the entire two years have done absolutely nada to help us out. The range we bought burns the food almost every time. I asked for a trade in and purchase a new top of the line brand and they immediately laughed and said no It’s sad how horrible businesses are these days keeping their clients happy. It’s the easiest part with my company. We will go buy new ones from Lowe’s or Home Depot.If they would have been somewhat respectful and gave me a 100-200 discount I would have went in today and purchased a new range and I also need another 85” tv. Good luck Samsung and Spencer’s. The customers are what pay your mortgage. I was so surprised they would do absolutely nothing. Who does business like that. My customers are my livelihood and love to see a happy face when I work with them and showing them I’m willing to do 100% to make them happy. Have a great day. Wanted 0 STARS... It’s not possible.

I purchased Samsung electric range (model NE59J3420SS) Jan. 26, 2016 with all kitchen appliances all Samsung. Big mistake. Should have read reviews before purchasing. The range has error message that cannot be corrected according to manual. This is second problem, first problem was 9 months after purchase. The store where I purchased range will send tech out Mon. am for $100 to come out, then $60 every 15 min. plus parts and labor. I know I will NEVER purchase another Samsung product, I have told all my family and friends, now others have told me they also have had problems with all Samsung products.

Whatever you do DO NOT buy a Samsung refrigerator. Mine is 4 years old. There is a design flaw in the ice maker. The ice maker has been making ice that is wet and the unit freezes up. Samsung told me to defrost the ice maker with a hairdryer. Did that. 3 weeks later same thing. This has been going on for 5 months. Samsung will not do anything to repair it. SAMSUNG IS WELL AWARE OF THIS PROBLEM. READ THE REVIEWS. BUYER BEWARE.

This Samsung fridge has a SERIOUS design flaw and Samsung has been aware of it for a long time, per all the blogs, articles and YouTube videos about this problem! Our fridge is 3 mos old and already its doing the symptoms (loud popping/cracking/gurgling noises and water dripping within sealed walls) that our fridge will have this serious problem one day. We do not have a door water/ice dispenser and dont have the bottom ice maker activated. On many Samsung refrigerators, ice builds up on the coils (in sealed section) with the dripping making the buildup a solid, large chunk of ice that eventually BLOCKS the cold air into the fridge and also stops the fan. Samsung tells us the noises are normal but they can send a technician - since this is a design flaw and we dont want the fridge taken apart only to be told to use a hair dryer to defrost that area... We declined the service call. The seller (Lowes) refuses to take the fridge back and substitute a comparable one (cu ft etc) no-cost. The fridge looks nice, has good room and cools (for now) but I dread the day when the fan stops and hope it does not cause a FIRE as a result of the fan blades stopped but the fan motor continuing! If there is a recall or class action measure taken, my email is: **.

In reading recent posts, I realized that I am not alone in my dissatisfaction and anger over my relatively new Samsung refrigerator. First, upon purchase, it took over three months for delivery, despite the fact that I was told it was in stock at the time. After a year and a half, the ice maker broke. Then it started to warm up and then it sounded as if it was ready to explode. Repair service after repair service was called. Its been three months and Samsung is not delivering, not making part to repair. This has been the worst purchase I have ever made. Buyer beware, proceed with caution!

OMG! There are painful customer service stories on Samsung’s own refrigerator site that are soul jarring. Samsung’s refrigerators don’t work: **. Samsung’s behavior is clearly a corporate recognition of a refrigerator failure problem and use of a purposefully painful customer service experience to suppress or even eliminate revenue loss from fixing their problems. They can build a TV, but boy the Samsung refrigerator division... no other way to say it... sucks. Remarkable that they go adversarial with people who bought their product. These people bought their product, they supported revenue for the company. They are not the bad guys and are not deserving the persecution articulated in these postings.We purchased our remodeled condo in St Pete recently and just this week discovered that our impressive looking 3 or 4 year old Samsnot (nickname I heard in conversations about this brand) refrigerator (RF24FSEDBSR/AA) is unable to prevent foods from spoiling or doing exactly what everyone on the Samsung site is complaining about, not staying cold.In addition to the cooling system failure in only 4 years, we found the Samsnot fridge to be poorly designed vis a vis: The doors dont close! Often, very often, we look over and see that the door we had swung closed and walked away from is open slightly. There is a short lived, tiny audio alarm to alert you, but you can barely hear it. If it was loud enough, the frequency of door open alarms would qualify as Abu Gahrib sound torture. They cant build a refrigerator that has dependably closing doors? I’m 72 and never had a fridge that didn’t allow its doors to close. As Jackie Mason would say... Refrigerators are not their line of work.The stainless finish is also a challenge to keep righteous. It always smears and you need to be wiping that stainless steel spray stuff on... All the time... to keep it moderately presentable. They actually engineered a high maintenance finish. And the ice maker! What a piece of annoying scree that contraption is. It has legions of people complaining about it. After reading the online complaints, we turn ours off just to make life easier. First it jams so that to remove it from inside the refrigerator, you need Dwayne Johnson to show up and then yank it free of its receptacle. Why remove the ice maker? Once Dwayne has pulled the rudimentary ice making device out for you, it is then necessary to go in and clean out the built up ice-frost in the ice maker compartment... you know... defrost it.We bought our condo with this piece of Samsnot junk already installed, so we are shaping our posture on this Samsnot mechanical travesty to be that we really didnt pay for it and that we can kind of justify going out and buying a new fridge. Given what is written on the Samsung refrig site, we dont even want to allow Sams the opportunity to defile us with their malevolent customer service. We are the second owners and well out of the 1 year warranty but still within the 5 year warranty for the cooling system, nevertheless we see that did not do any of the people on the site much good. Fridges were effortlessly built to last 15 to 25 years in the 60s. How can these Samsung people, from a culture oriented to excellence (think Honda/Toyota/Panasonic/Subaru/Sony), be so unskilled and then so combative when asked to make things right?I feel compelled to educate unsuspecting people to the reported hazards of this brand’s refrigerator failure plus my own experience with my under 5 year failure. My efforts will never impact their overall business, but given the bevy of refrigerator makers competing for the consumers refrigerator dollar any friction to their business will offer some measure of gratification. Samsung’s own site with lots of complaints, if you missed it before: **.

In 2010, we finally upgraded our appliances that we had for over fifteen years. Of course, the Samsung appliances came highly recommended. I did three months of research, even though there were many red flags and negative reviews about Samsung appliances. Thanksgiving 2011, the refrigerator began making a loud noise. Of course, the warranty has expired, but we have purchased extended warranty. So no problem, right? Wrong. The tech could not come until one week later.To make the story short, the issue was finally resolved in Christmas week. May, it’s the same problem. And now there’s an SE error code on the microwave, but no warranty. Samsung contacted a technician and he said it would cost $202.82, about the amount we spent on microwave. Needless to say, I would never buy another Samsung product again and will make sure to let anyone I know of the poor quality products they sell to us Americans who work hard for their money. I do, finally, have a question: if Samsung knows of the problems, why not resolve it before it becomes a class action suit?

Samsung products are good for nothing. I bought a Samsung refrigerator 11 months back and have filed complaint for cooling issue 5 times in this period. Still this problem is occurring again and again. And when you call their customer support to get the product replaced etc they start talking in unprofessional way and use profanity. This is not acceptable. Pls do not buy any Samsung product. Their services are good for nothing and their product quality is **.

My Samsung dishwasher DMT300 was purchased in 2011. It broke. Heating sensor needs to be replaced. It costs me $245.00! I purchased this along with a Samsung refrigerator and that broke as well in less than 6 MONTHS! Samsung tech arrived and fix it. Thank God it was still under warranty! I had a Maytag dishwasher that was once repaired due to wear and tear but it lasted 12 1/2 years! I called Samsung at 1 800 726 7864 and they will not pay for anything since it is no longer under warranty. Even the repair technician advised me not to purchased Samsung appliances. We are on a fixed income. We trusted that Samsung brand will last at least 7-10 years! It is very upsetting to invest your money at something worthless! I will never ever purchase a Samsung product!

My refrigerator is one of those they should have recalled! Dont freeze, water runs from it (not water on door) runs hot. I lose food daily. Problem found 2010. Sold to me in 2011 Sears. Lawsuit going since 2010. Nothing has happened. Out of refrigerator. Out of money for new one.

Four days ago, wife went for ice cream and all items in freezer were melted, ice cubes and all frozen items melted. There are only 2 adults in this house and we eat out all the time so this appliance is not abused, opened and closed 500 times a day by 5 kids. Wife calls Samsung and gets the run around from someone reading a card...do this, do that, and next day, thanks to the idiot, the temperature had gone up another 10 degrees. We called again and again, got another idiot reading off another card that could not give any usable information, and the best they could do is set us up with a generic all-brand appliance repair private contractor whom, after checking the c/os against him, sounded shady.I cancelled the call and took a bullet with Sears $275 plus tax $294 on top of the ton of money this hunk of Asian crap cost me (the contractor grade American fridge I got with the townhouse was working fine for 28 years until I unplugged it the day this crap came into my house). So much for Asian technology, and do not expect any red carpet treatment from Samsung CSRs!!!!! I am so sorry I bought this!!! And will never call Samsung again. As absurd as it may sound, a Honda service writer may have offered better information as what to do to check the appliance!

The good part of this fridge is it looks very nice but. I love the design inside. If you buy this make sure you take the 5 year warranty. You will need it. I bought this fridge 2/17 to replace a Kenmore I had for 20 years. The ice maker froze you all the time, right from the beginning. I had to get a hair dryer to melt the ice build up. In 11/19 the circulating fan started making noise for about a week then finally stopped. I lost all the food that I had. I called where I had warranty and they said fan went out and had to order a new one which took a week, now Im without a fridge. I got it repaid and thought things happen, no problem.Now 4/20, 4 months later same problem. The fan went out again.. Im 71 years old I had 3 weeks of food in the fridge I had delivered because of Covid 19 virus. I lost $250.00 worth of food. I cant go out because of quarantine. I have no way of keep anything cold.. I called where I have warranty. They came out next day and had to order the part. Its been 10 days and still no part and no fridge and no food!!!I went online just to see if maybe there was a recall on this fridge and found out there is a class action suit against Samsung for this exact unit.. I called Samsung and explained the problem. Not sure what to do. I called W.A.M.G channel 6 news to the reporter that did a story about this unit on 11/19 and how it was plagued with problems.. They want to come out to interview me and do a story on this fridge but with Covid-19 they cant at this time and told me to call Samsung. At this time Samsung has done nothing. Im still without a fridge and food. On Social Security, 71 years old and totally frustrated with this unit.. I would not recommend this fridge. Buy another brand.

After being hit with super storm Sandy, I bought five Samsung appliances, each one has flaws. I am so disgusted with owning these products. The quality is very poor. The stove I purchased cooks really well but it is vented from the door. Years ago, the stoves vented from the top and sometimes pan handles burned or were extremely hot. Today, they vent from the door. Now I noticed that the five knobs are all burnt. Since I own the stove for more than a year, it is not covered and they feel this is not a mechanical problem. This is not my fault. It is a defect in the product if it burns the handles. I took out a warranty from Lowes and they say it is not covered under the extended warranty. This is a problem with the way the stove vents - it should be covered under the warranty. I am very unhappy.

I spent big money on new kitchen upgrades - all Samsung (Fridge, dishwasher, Microwave, high-end range). A few months after using the range, the first knob broke. It LOOKED like stainless, same as the range itself, its plastic. Long story short, I had to replace ALL of the knobs in a short time. They MELT or crack, and when you need new ones, Samsung wants FIFTY BUCKS EACH for a piece of garbage plastic. Their customer service department couldnt give a darn (Im pretty sure I was speaking to someone in the Philippines with no power to help me.) I found copies online for $7.50 each, which I am waiting to arrive. Hopefully, they will fit at a fraction of the Samsung price. While I like the BYUs of the stove, the knobs are crap and the customer service is non-existent! Ill never buy Samsung again.

Our two year old Samsung NE58F9500SS began sending strong fumes of burning plastic upon oven preheat. Repeated email and phone contact with customer service about this FIRE HAZARD was a test of patience. Each contact told us to wait 24 more hours and we would be contacted by someone. Days passed. No oven. No stove. Wires attached to the back of the oven, melted. Plastic on the terminal block melted. This is DANGEROUS and deserves immediate attention. Do NOT buy Samsung. Thats my advice. We paid $1,533.35 for this poor workmanship and poor service.

My dishwasher started to go haywire after only being in my home 6 months. Plastic pieces are breaking & getting lodged in motor, therefore having user codes and they have to come replace motors, etc. More has happened & at least 10 service calls.

Well, every appliance in my home is Samsung bought from Best Buy and still under extended warranty. My washer is recalled and Samsung is offering HALF for what I paid for and Best Buy is offering a new Samsung. My matching dryer is on its 5th repair and also offering a new Samsung. My fridge is on its 3rd repair, would be MORE every 2 weeks but we fix the ice maker ourselves. In regards to sending me a new Samsung, I will never ever purchase one again so I don’t want a new one just to be broken and putting my family at risk. My fridge ice maker is freezing over, causing blockage and the fan to stop working, which causes spoiled food- which is why we fix it right away. I will NEVER buy a Samsung product ever! Don’t waste your time or money.

We love the fridge with four French doors and a preview door. Lower right compartment can switch from freeze to fridge with just a touch on the control panel. However, the ice maker too small and runs out of ice often and we are a household with only two people.

I recently purchased a home and needed a microwave. My parents have a second home and they were kind enough to give me the 2-year-old Samsung microwave from that home. The microwave was hardly ever used when my parents had it, so apparently daily use was just too much for it. The keypad will not work - at all - not one single button. Ive tried unplugging it and leaving it unplugged for hours, it doesnt work. The display just flashes Simply Samsung forever. Then, in the middle of the night, it activates the 1 button by itself. Ill wake up and hear it repeatedly dinging and the display says 11:11. This microwave was never exposed to any water or harsh climate conditions. Its just a piece of **. Now that I have to purchase a microwave, I can guarantee it wont be a Samsung.

I am very disappointed with my Samsung SMH9207ST over the range microwave. This microwave was purchased along with a Samsung Range, and Refrigerator as we upgraded all of our appliances to stainless. We have not been happy with any appliances especially the Microwave and Range. The microwave has had many problems and now is displaying an error SE and wont work. We have tried to shut it off at the circuit breaker to correct the error. But, that didnt correct the problem. Samsung does NOT stand behind the problem. It seems that these products are designed to only last to the end of the warranty. Nothing beyond. Luckily our dishwasher was not a Samsung and we love it. Bottom line - dont buy Samsung if unless you want disposable appliances. I have never encounter the multiple problems that we have with these.

I would like to share my familys experience in buying Samsung appliances. Let me start by saying that we spent over 9000 dollars on brand new appliances just over a year ago. My wife loved the look of the Samsung black stainless steel so we bought an entire house full of appliances. Refrigerator, range, dishwasher, microwave, washer and dryer. Every single one of them has failed in that year, some on multiple occasions.Our microwave which most appliance repair guys will tell you are pretty universally reliable broke within the first month. The gas range needed repaired on three separate occasions, the dishwasher has been repaired twice and works intermittently now, the dryer squeals like a pig going to slaughter and the refrigerator stopped working while we were on vacation this past May. We have now been without a refrigerator for just shy of two months. It took Samsung over a month to send out a technician to look at it and another two weeks to get parts. After the “repair” the technician informed us that the unit was not repairable and a replacement was needed. Bear in mind we bought the appliances in May of 2017, the refrigerator failed in May of 2018 and now in July after telling us it is not repairable and they are sending a replacement unit. I get an email apologizing for the inconvenience but that they will not replace the unit nor fix the dryer.We had never had new appliances and a year ago we were excited that now we had a houseful of beautiful new shiny appliances. Some of these appliances are nearly top of the line Samsung models and all of them have failed or no longer function. Do yourself and your family a favor and do not purchase Samsung products or at least do not purchase their appliances. I have never made such a large purchase and been as disappointed as I have with Samsung. They have been horrible in every facet from quality to service. Do not make the same mistake we did. Samsung is a horrible company.

RF197ACWP - Water leaks into the crisper drawers and under the drawers. The refrigerator is 18 months old. I took out a warranty from PC Richards. I have had them out three times. And it has happened again. I have to take a day off from work, empty out the refrigerator and freezer the day before service call. From the reviews I see that it is a constant problem with Samsung. How is the Samsung company allowed to get away with this? Why have they not been ordered to take this off the market until they can right this wrong. When there is a problem with cars they have a recall. Why not appliances? Can anyone answer this.

I purchased a french door refrigerator from Lowes two years ago (2009). I have had nothing but trouble since. I ended up throwing out most of my vegetables because they rot in the bins, on the shelf, and in the bottom shelf. I have adjusted the temperature but nothing has helped. Its not like I can go out and purchase a new one. I spent $1500.00 on this one. I will never buy another Samsung product again!

We purchased a Samsung side-by-side two years ago and the upper ice-maker started freezing up so we called Lowes for repair. The repairman came out and said it has been a continuing issue with this refrigerator so he attempted a fix because that was all he was allowed to do. We then had to call and request a second time and he said he would have to order parts (that would take a long time to get because of so many being broken). We have now been waiting a over a month with our refrigerator pulled out because the fans can make horrible noises that we cannot endure so we unplug it for a period of time. The service by Samsung is horrible and we could only give a negative response to anyone who wants this refrigerator.

First 3 months after we bought the Samsung dmt300, it was down. Sears came out repaired it, 3 months later down again. After 4 repairs in the first year, I had had enough. This is the worst freaking product I have ever bought. For the price you pay, you would think it would work great but heck no we have had a repair person here to fix the stupid thing over and over again from it completely being rebuilt the first year new motor. Pump front panel board and so on to the last few repairs of the top water jet falling off and the rollers on the racks falling off.Now another problem with the stupid thing - flashing heavy light, which by the way means there is a leak somewhere, which there is going to be another service call. Thank the Lord we had sense enough to purchase the extended warranty. Never again will I purchase a Samsung dishwasher. They are the biggest **. I do have to agree with some over posts; it does not get dishes clean or dry.

I have a model RB195BSSB/XAA, serial # **, date of manufacture January 2006. As you read on, you’ll realize problems with Samsung refrigerators do not necessarily depends on their age or on the model. Issues with ice build up both in the refrigerator compartment and in the freezer started almost two years ago, presumably in the spring of 2017 if not sooner. First intervention by a local technician took place in July of 2017. They replaced the drains (after a complete defrost). The problem gradually came back in the matter of few months, and between January and May of this year technicians from another service firm came for a total of five times. They replaced the motherboard, the outside display, the temperature sensor, and cleaned the rear drains one more time. Although ice would not form any longer in the freezer compartment, it started building up again behind the back panel, causing it to bulge (to the point I had to remove one shelf from the door, or it couldn’t close), and under the vegetable/crispers drawer, requiring frequent manual removal. This would happen even after disconnecting completely the water line to the ice maker (which had stopped working). In addition, the lower compartments of the refrigerator would cool too much, slightly below 30 F (around -1 to -2 °C), causing produce to freeze, despite setting the outside display at 40. The freezer temperature is also too low, despite setting it at 4. This after squandering a total of roughly $1,200 for the multiple visits or the various repairmen. Both technicians have given up attempting any further repairs, and they also notified me that their firms have stopped servicing Samsung refrigerators because of unresolvable issues like these. When I recently called the Samsung customer service, at first I was put on the line with a clueless representative; upon insisting to talk with a supervisor, I was referred to a service company, A&E Factory Service, that has abysmal customer ratings on online reviews (I decided not even calling them). Needless to say, I’m mad for having wasted so much money trying to resolve a problem that no one seems to know anything about. Had I known, I would have replaced the refrigerator right away.

Last night we heated a piece of pizza in our SMH9187 Over the Stove Microwave (about 25 seconds). The microwave got extremely hot and wires started smoldering. The control panel went completely dead and the internal sides were very hot (as well as the glass rotating plate in the microwave). We had to unplug the unit. Fortunately, there was no fire, but the microwave is dead. The unit is three years old. I cant believe that this happened to a relatively new microwave. Samsung should place a recall on all these models and reimburse people for their purchases. What an inferior product!

I bought a Samsung mirror-finished two-door fridge at Riyadh, Saudi Arabia in 2007, in Geant Store Khuraise. My kids phoned me that it is not getting cold. I said to them, they must switch it off as it might burn them. It never made some ice. It was installed by Nirvana Ageng Samsung Polopkoane. I told them the same agent came and open my fridge, and he said it is the compressor. I must wait so that they can check if it is still under warranty. They never came back.We kept on calling him, but no answer. I went to Bokstreet Samsung branch. They said it is not under warranty. If it never makes some ice, they will fix it, but I will pay all costs+transportation. Now it is about 3 years. I reported it to South Africa, and Riyadh , Saudi Arabia. I need my money back or a new fridge. I will give you up to the end of this month. I will go to LG. I paid a lot of money for that fridge. I have already sent my complaint to consumer lawyers.

The freezer on my refrigerator went out 2 months ago. I purchased a warranty and the company Avauxco still can not get the part. If Samsung really appreciated and cared about their customers, they would do something to make this horrible situation right. I was a loyal customer since I purchased a washer/dryer, dishwasher, and phone. NEVER will I purchase another Samsung product. And I plan to tell everyone at the store how Samsung treats their customers. They do not back their products at all.

We purchased our Samsung gas stove a few years ago and have no complaints. I chose the particular model we have for the overall basic function in addition to the 5 burners and heavy gauge grates. The one downside is that the sticker tape around the temperature knobs does become worn after a while.

Less than 3 years old Samsung French Door Refrigerator. Icing up and water on the bottom all of the time. They apparently used butane instead of freon gas in these for what reason I dont know. Ive read many of the same complaints. I have bubbling on the top of my plastic on the refrigerator inside as well. It has to have come from high heat. It truly sad that Samsung and every other refrigerator company is making their refrigerators substandard for what we are paying for them now! They used to last for 50 years.

First off, I would like to say I never take the time to write out a review regarding a item. This just shows how unsatisfied I am with my purchase. I would definitely not recommend this product to anyone. Do not buy any SAMSUNG product. The customer service reps do not offer any customer service. They do not know how to treat customers even after the crap their company has released in the recent years. Lets not forget about the blowing up of the cell phones and laundry machines.My complaint is about their refrigerators and how I have spent over $600 trying to fix the ice dispenser. The ice dispenser freezes up and does not slide out. It seems like the fridge is leaking water and causing the entire tray to freeze. The ice cubes are not in proper ice cube form. The ice cubes look like slushy. I complained to the customer service rep and their answer regarding my complaint was Sorry your item has passed the 1 year warranty for parts. I told the rep there are over 2000 complaints about this ice dispenser on the internet. I previously owned a GE profile refrigerator for over 17 years and never had one issue with it! The customer rep told me they do not go by the complaints on the internet for their products. I asked if they had any other solution and the rep told me once again Sorry the product has passed the one year warranty for the replacement items. If the company cannot offer a solution for their defective products, I will not ever in my life purchase a Samsung product. I will make sure I make this clear to all of my family members and friends. I have had this refrigerator for only a little over 2 years. Samsung teach your service reps how to resolve issues and test your products before releasing them. You shouldnt be telling your customers to fix a problem and have them pay $300 to get it fixed. Even your crappy service reps dont have a solution for your defective products. I am a very unsatisfied customer. I will have to go buy a new refrigerator since this issue is not being resolved.

Samsung was and still is Shelly known defective refrigerator. I paid 2500 for a refrigerator that started having problems right after the one year warranty expired. Now 3 years later still owe money on a non working refrigerator. Research and news stories show Samsung continues to sell these even after known issues.

Samsung has a known problem with their twin cooling French door refrigerator, but refuses to help to make it right. Drain tubes on these units are undersized causing the ice maker to not work and water to leak out from under their freshness trap. Weve now had two floods in our kitchen and no ice. Our appliance repair service was well aware of these problems. Our unit is 4 years old and no longer in warranty. The repair cost will be $800 to fix.

We purchased our Samsung Refrigerator Model RF23HCED on April 14, 2014. First problem was that the ice maker room kept getting a lot of frost on it ceiling. My husband would periodically check and service it by steaming off the frost (as recommended in the Samsung Service Bulletin. Then on Oct 2017 the fan, behind the refrigerator wall began to make a lot of noise. Luckily we had purchased a 5 year extended warranty from Home Depot (strange that one was not offered to us by Samsung). The repairman sent by Asurion arrived, 10 days later, and removed the back wall and stated that the problem was Samsung poor design. Samsung had placed the SENSOR in the wrong place. He said that he would fix the problem and he did, it lasted for a year and a half.Fast forward to June 2019 and the fan starts making the same noise and the refrigerator temp starts rising. So my husband takes the refrigerator apart and defrosts both the ice maker room and the coil and fan behind the back wall of the fridge. BINGO it works (well see for how long). The Samsung Service Bulletin states that when these refrigerators have this happen there are many steps to be done AND the Ice Makers are to be REPLACED! So I contact Samsung and all I get is well arrange for a serviceman to come out.We are not paying Samsung one more penny to correct their errors. Simply send us the ice maker and my husband will do the replacement. But all they do is read a script...warranty expired...repairman will be sent. When in fact they knew, well before our warranties expired, that the ice makers needed to be replaced, as well as the sensors re-located. They did not issue a recall, but waited for our warranties to expire so that they could make us, the consumers, pay for their error(s).So a poor design by Samsung does not hurt them - just us consumers, Samsung gets to charge us for sending out repairman on each and every poorly designed refrigerator, we pay for the labor and the parts - AND - we are supposed to suddenly trust them and believe that they have our best interests at heart while they rake in more money from us. Samsung should stick to TVs and phones (the non-exploding type of course). STAY OUT OF THE KITCHEN!!

We purchased a Samsung dishwasher in March of 2014. It is now Sept 2015 and the dishwasher has broken down 6 times (7 counting the fact that it is currently not working). Weve been in contact with Samsung multiple times. Was told to fax all receipts of repairs and orig receipt of purchase. We did that only to be told there was nothing they could do. We definitely bought a lemon. We have found that PA has a lemon law and we are checking into that avenue. We feel that Samsung company should have replaced this appliance, but they kept saying it had to break down with the same issue 3 times in a certain period of time before they would replace. The issues were sometimes different. We would never purchase another Samsung dishwasher - or any Samsung product.

I got this stove in 2012 and had purchased extended warranty for 3 years. The stove was okay performance wise but scratched too easily. I had other glass cooktops that looked better even after 8, 9 years while this one got all scratched up. And three weeks back the glass top just burst when I was cooking. Thankfully the shards of glass held intact and did not fall in. As per my manual the glass top was covered for 5 years. I call extended warranty that had expired and found out that this was common occurrence with samsung stoves. I register a complaint with Samsung customer service and as per the guy who spoke he will send a service tech to inspect cause as it was still under warranty. I was asked to email pictures which I promptly did.After living 1 week without stove I follow up and was transferred to Executive customer service and the lady who spoke was really rude. She checked my email as I am on phone after asking for date and case # etc and right away says that claim is rejected because it is physical damage and after repeated questioning too could not explain physical damage and proceeded to say it was my fault. I said Ill sue them and she goes on to say I could and send me the response in email as I asked that for legal purposes. She cuts me off and emails that it is my fault hence not covered. I call again and fight my way through the same BS Executive customer service and convince other guy to open new case and send pictures from different angles.After dealing with them for 3 weeks an hour each time on phone they say they cannot honour the warranty and say it is cosmetic scratches that caused the break. How can something that you yourself call cosmetic cause a shattered glass. I will never buy anything samsung ever again. Dont waste your money buying anything made of samsung. They have no integrity and make ** products and wont even honour their own warranty.

Apparently I am not the only one that has had this problem. Im entirely appalled at the prospect of my 4-year old, my 7-year old, and I drinking ice water that has plastic and metal particles and pieces in it. At this point, I am not even sure how long we have been drinking contaminated product. My refrigerator is right around 3.5 years old, so it is not under parts warranty any longer, but I am confused as to why there hasnt been a recall on these icemakers? Another consumers review fits my situation exactly besides the timeline of events. I would also like to know the composition of the materials that were being sloughed off into our drinks. I just found this problem today and Samsung Customer Service is trying to make me buy new parts and pay for installation. My main concern is for my health and the health of other consumers, and in my opinion, there needs to be a recall for these ice makers and some sort of compensation due. Not just a, Well, your warranty is up, so here pay more money for some parts that probably wont fix the issue. No thank you. I have included my own photos of the plastic shaving and plastic/metal particles.

We have had the worst experience ever with our Samsung fridge. I was so excited to get it. It was really nice and had lots of room. But from the start it never made much ice. The ice maker kept going out and they sent repairmen out a few times to fix it. We eventually got a new fridge and had the exact same problem. We got this one “repaired” 5 times before they finally admitted it was unfixable and agreed to a refund. The refund process has been a nightmare and we have been dealing with it for 7 weeks now. We have been told different info from different agents. We have been put on hold to be transferred to supervisors and then hung up on. We have been told we would get emails with no contact. It’s been a joke. We were told 2 days ago that the refund was approved and we just need to wait for an email. I called back yesterday and got hung up on 3 different times. I called back today and was told it’s not approved yet and was given MORE excuses as to why. I don’t recommend anyone to EVER buy a Samsung appliance! If you ever have to deal with their customer service or refund department, you will go insane and it’s not worth it. Just don’t waste your money in the first place! I know I never will again.

We bought the Samsung refrigerator in 2011 and have nothing but problems. First the ice maker went after a month. Then it started making a loud grinding noise. Now it wont make ice, it will stop cooling, water dispenser does not work, and the control panel is flashing and cutting off and on. Model rs261mdpn. Biggest piece of crap.

After a year and half, the dishwasher pump needed to be replaced. When I called Samsung to have it repaired, they said its not under warranty. Do not buy a Samsung dishwasher. The worst customer service and dishwasher.

The panel that shows the time and the timer keeps flashing steam and medium in the background. It’s not even a year old. Very disappointed that it’s already falling apart. Also has a scratch on the top even though I’ve been very careful when using pots on stove and very hard to keep clean!! Have to clean the top every day.

RF25HM FREEZER DOES NOT FREEZE! We purchased a Samsung in July 2015. In March of this year the drawer freezer stopped working, as did the ice maker. Set up an appointment for them to come out to diagnose the problem. The service tech was here yesterday and did an excellent job of troubleshooting the problem. He thought it would be a simple part replacement (circuit board). As it turned out, it was a sealed unit problem and it would be very expensive. The refrigerator still cools, just not the freezer. He explained that the freezer and refer share the same compressor, the part that operates the freezer was clogged or not functioning properly. I assume there is a valve of sorts that changes from refer to freezer when necessary. In essence, I am saying that Samsung is junk. DO NOT BUY! They should stick to cell phones and tablets. We have a Samsung Smart TV that we wish we hadnt purchased too! The frustrating part is that it was just over the warranty period. I am certain that I am not alone in this, when you pay over $2000 for a refrigerator it should last longer than just under 4 years!

DW80J3020 Series Samsung Dishwasher - New kitchen remodeling Oct 2015 - all brand new Samsung appliances. March 14th 2017 wife is doing a evening wash - dishwasher shutdowns - no lights - AC feed fine (breakers AOK). Samsung service response (a three to five days time for service response). Local appliance company comes next day. Main control board failure. 17 Months MTBF. LOUSY! Assessment is labor, revisit and part but likely hood of another failure make this product a HAUL away to the disposal center. Samsung refrigerator noise/rattle issues, convention over poor stove top quality - scratches. SAMSUNG never again. I operate a small computer repair business - BOSH D/W to replaced this poor quality and poor service.

Our refrigerator model number RF260BEAEWW and freezer stopped cooling on February 24. We called Samsung and a diagnostic repairman came to our home on February 27. It was determined that the compressor went out and someone else would need to come and replace the compressor. After a few follow up calls and being told they were waiting on the part the repairman came on March 14th. He replaced the compressor and the final test determined the unit was not holding pressure. The repairman called Samsung while at our home. The repairman told Samsung that the unit was not repairable. After the 30 minute call we were informed by the repairman that we would receive a replacement refrigerator. We were given an exchange number ** and to expect a call from Samsung in the next day or so. We did not hear anything from Samsung so we called on March 18. At that time we were told the exchange process takes 12 business days and we would just have to wait. We explained to the representative on March 18th how difficult it is to go without a refrigerator for 3 weeks especially with 3 children. It is very expensive to buy meals (dinner and breakfast) daily. Plus, we had already had to throw away the contents of the freezer and refrigerator. The week prior we spent over 300.00 on groceries (including meat and seafood). Which if we could find the receipt we would submit to Samsung for reimbursement. But the receipt was nowhere to be found. March 23rd we called to follow up with the exchange process. We were told that we needed to supply a bill of sale for the exchange process. This was the first time we were told this. April 11th we followed up on the bill of sale. We were told that since we purchased the unit at an appliance outlet store the unit was damaged and Samsung would not do anything for us. STAY AWAY FROM SAMSUNG REFRIGERATORS.

I purchased a Samsung RB2155BB refrigerator back in 2004. Now, the sides of the unit are getting extremely hot to touch. The repairmen wanted too much money, so now Im trying to get Samsung to warranty the unit since this is clearly a major malfunction.

Our ice machine tries to make ice, but then it drips into large icebergs and clogs everything up or does not work at all even after re-setting it. The company evidently does not back up their products because we can find no help from this company. So disappointed. Our oven is now causing problems, it is gas and it goes out and keeps lighting back up. These appliances are high end and not that old.

This is the short version of our nightmare with Samsung. Dishwasher (Dishwasher DW80F6000TS/AA) turned itself on at about 2:30 in the morning. Water backed up into sink and overflowed on countertops, then into cupboards and flooded the entire kitchen floor. Tried to turn it off from button on top of washer door. It kept coming back on and continued flooding. Finally turned off circuit breaker in garage. That stopped the washer and water. Called Samsung next day. Very polite lady apologized and promised us that Samsung would repair washer and fix any water damage. They gave us claim numbers for both washer and repairs. Rep from independent Samsung came from Tampa. He took panel off bottom of washer and took a quick look with flashlight. Then had me turn on circuit breaker. He ran it for 15 seconds and said it wasnt the dishwasher. As he was leaving he told me to keep the circuit breaker OFF as Samsung may want this unit shipped to New Jersey for further inspection. Obviously he didnt tell Samsung this. A rep from Samsung sent an email weeks later saying they were denying claims indicating that our dishwasher was fine per their Tampa rep. Homeowners insurance requested estimates from general contractors. $50,000 is the most current one. Its been over 3 months now and we have a company that deals with this kind of issue working with us get this resolved. They said it could take up to 9 months. NEVER USE SAMSUNG!!!

My experience with Samsung Refrigerator (Dont Buy one) I have had nothing but trouble. Under the vegetable trays they freeze up. I have pictures of the ice I had to break up clean out. I have had ice 3 to 4 inches. Think its a pain taking vegetable trays out all the time and breaking ice into a bucket. The worse thing about this is the company knew about the problem but went on to sale there product to the consumers. Im not looking for compensation Im just wanting to let customers know. Warning - lots heartaches. I took pictures but there was nowhere to download.

Our Samsung dishwasher started leaking one week ago (3 years old). Not under warranty. It was very hard to get a Samsung approved repairman. He comes in and after 10 mins. and 95 dollars tell me I need a new part but the good news is that there is a service bulletin on this part. I NEED TO CALL SAMSUNG AND ORDER THE PART. Samsung, he assures me, will pay for the part. It is a scam. When I called Samsung, they had never heard of a service bulletin, might not have heard of Samsung, not sure.They kept reading from their cue cards: Your dishwasher is not under warranty anymore. They were rude and very unhelpful. I have FOUR Samsung appliances in my kitchen, did not even treat me as a valued customer. When I offered to send them the service bulletin on the part, they did not even answer. DO NOT BUY A SAMSUNG APPLIANCE! By the way, the microwaves heating sensor stopped working after one year. Their products are lousy and their service is even worse.

We bought our refrigerator in March of 2011 and have had nothing but issues with it since the year warranty expired last year in 2012. I have contacted Samsung via chat, phone and email multiple times to complain and request a replacement. Each time they tell me they are escalating my request to their Executive Complaints Division. They tell me that I will hear back within 1-2 business days, and I have never heard a thing. When Ive called on numerous occasions, the person I speak with apologizes and essentially tells me that they will escalate. We had to have the fan and motherboard replaced last year in June 2012 and shortly thereafter, the ice maker stopped working. Now, the Twin Cooling system appears to be broken and there is consistently standing water below the drawers. This is unacceptable and Ive been reading about hundreds of other similar complaints via the website. Samsung just does not do anything about it. We have 3 small children and now have had mold growing in the refrigerator. We have had this now for 2 years, and I believe it is undoubtedly unacceptable to have to buy a new refrigerator already.

We bought a Samsung French Door Bottom Freezer Refrigerator and it started freezing up behind panel in refrigerator part. It leaks water that overflows onto kitchen floor and makes your cold grocery items freeze up in back of fridge. You will have to pay hundreds in repairs and if you need questions answered about problems be prepared to be put on hold on phone and then talk to someone from India or Pakistan that you cant understand. Samsung refrigerators are nothing but CRAP and they need to be Sued.

Refrigerator purchased November 2011 (Model: RS263TDRS/XAA). Had 1 year warranty that ended Nov 2012. Noticed that refrigerator was not freezing. Had to discard all perishable items (eggs, milk, yogurt, etc). Thought that refrigerator was working, restocked items but found out it was not cooling when milk was sour in 24 hours. Called Samsung and spoke with customer service rep who told me that they could not do anything because warranty had expired. Called home warranty company who identified that block of ice forming within the wall of refrigerator. They attempted to remove the panel to get to back of the refrigerator but panel was frozen solid. I had the repairman to speak with Samsung rep, was told that based on what that actual found as the cause, Samsung would cover the cost. I am still awaiting parts since 6/25/14. Would never buy another Samsung appliance. I have 3 TVs and have had no problems. Refrigerators appears to be designed to fail after 2-3 years.

My microwave suddenly began beeping and displayed a SE code. Upon reviewing internet comments, I realized it is a common problem amongst owners and there were various experiences in getting a repair. After spending 45 minutes on the chat line, I was referred to the customer service line. I called and was greeted by a very friendly representative. Unfortunately, I called Samsung US and was referred to Samsung CA. The ticket number he provided was not recognized in Canada so I had to go through the whole story again. They were willing to send a technician out but I need to provide a receipt. In my opinion, a Samsung product is a Samsung product. Nonetheless, a few hoops to go through in order to get a technician out so will update later.

2015 most expensive model. Does not clean or dry dishes. Do not buy.

I purchased this refrigerator a year ago and has been problem after problem. I mean from water leaking, handle broke and constantly freezing. A repairman has been out twice because it was still under 1 year warranty. This refrigerator was almost 3k and it’s truly trash. They had to replace the panel that shows ice and water and it still freezes.

I scrolled down and read the reviews until the Dec. 28, 2010 entry where I found someone who had the same dishwasher as I have: DMR57. I loaded my dishwasher last night, put in the soap and shut the door to start it. When I touched the start button, it was dead. The whole touch panel was dead. Thinking somehow a breaker had blown, I checked on that and it had not. The machine was just dead. My husband is an electrician, but he didnt even get a chance to check the electrical. He shut the door and something inside, the latch broke. Now the door doesnt latch. We bought this unit in September 2008. After having it for two weeks back then, we called the service department explaining how touchy the control panel was. If you just skimmed the panel, you could turn it on or off. The instrument was replaced but it is still extremely sensitive. We began to put the touch panel in the child lock mode when in use and when not in use. By doing so protected the touch panel; we couldnt turn it on or off. It is awful when the dishwasher is on and in mid-wash cycle and you accidentally touch or skim the panel and the whole machine is turned off. This dishwasher does not restart from where the cycle was shut off. You have to restart the wash cycle from the beginning. Weve decided to replace the dishwasher with another brand instead of fixing this one. Dishwashers should last some 10-15 years. We will not be buying a Samsung. I must say that we have a Samsung refrigerator that I just love! I may jinx myself, but lets hope not.

If a 0 was available for rating I would rate Samsung with a 0... Never again will they have my business. I purchased my Range glasstop NE59J3420SS at Home Depot on April 2016. Not even a week I was cooking and heard a loud pop noise and removed my pot and saw that the glass was cracked. I immediately called Samsung and the conversation started nicely and was under the impression that they would fix it since the agent told me they would. I send pictures of the damage and of receipt of purchase. They told me they would call me... Never received a call from them. So I called a week later to see what was going on and they had closed my case because no pictures were received they said, which is bs. New agent created a new case number and had to resent everything. She said I had to wait for 3 days and they would call me with an appt sent up for a technician to come and look at it. Again never received a call so called them... They gave me the appt for the technician to come and thought he was gonna fix it. Instead he left with no answers to my questions so called Samsung back and they kept saying they would fix it. Waited and waited and waited and nothing from them. Called again to see what was going on and said again they would send a new technician to look at it. Dont know why. They already seen pictures. But the new technician that came was checking our oven which our oven was working and told him it was the cracked top not the oven and again left with no answers. I called them and said they would call me back. Again they never did. After weeks of waiting for their call I called them back and said it was physical damage and would not be covered. Wtf... Not even a ** week with it and still fully under warranty and they wouldnt fix it. This company is really a ** joke. I was calling them constantly for over 5 months to get this fixed for them to tell me at last that they would not fix it. Very disappointed and frustrated process to go thru with this company. Never ever again will be buying from them. And to make it worst Im still paying Home Depot for this???? PLEASE BE AWARE!!!

I must let you all know that I contacted Samsung Corp. via email and complaint to them about the issue with my less than 2 years old Microwave and luckily, I got a response and apology within two days. They sent a company to pick up the microwave to get the control panel replaced at no cost to me. I am now waiting on my microwave to come back. Its only been a couple of days. They said it would take at least 7 days for them to get the part and bring it back. I am very happy with the way Samsung responded. They even called me back to make sure they picked up the microwave, not to mention all the follow-up emails. I really hope they fix it and it lasts. I suggest you all do the same! Good luck!

I bought a 22.5 cu ft French door counter-depth (RF23HCEDBSR) in 2015 from Sears. It was first used in November 2015. $3,200 on sale for $2,778. After a little more than a year, the ice maker began freezing (an oxymoron?), requiring that I remove the ice bucket for a few to several days at a time to let the inner works thaw out. This began happening with increasing frequency. Eventually, after 2.4 years I was without ice more often than I was with ice. The Sears repair tech said that the ice maker has a number of design flaws and that Samsung requires that the ice maker be replaced. Replacement cost is $780. This is not a case of a mechanical part wearing out or going bad. This was Samsungs design flaw. A responsible company would take responsibility for the flawed product and replace it without charge. It was poor company decision making when the ice maker was designed and installed, and it is now equally poor company decision for not taking responsibility and replacing the defective product now that the defect has been discovered. Ill report the defect and Samsungs response to my State Attorney Generals consumer protection division since Samsung doesnt seem to respond to individual consumers.

Oven knobs are supposed to be pushed in and turned on. They easily wear to where you can turn them easily without depressing them. Knob controller is poor design, cheaply made. Anytime you access the microwave or cabinet above the stove the knobs on stove are turned on incidentally without knowing it. Have burned several things on stove (plastic dishes, towels). Have come in from bedroom or outside several times with house full of smoke. Have contacted SAMSUNG, they referred me to a repair technician I could pay to have fixed. VERY DANGEROUS!! I WILL NEVER BUY SAMSUNG AGAIN.

Eight to ten months ago, I noticed the SE error on my Samsung over the stove microwave. I tried all the advice I found online but nothing worked. I called Samsung to find out what I could do about having it repaired but the microwave was about 18 months old and out of warranty. Blast! The microwave was only 18 months old and now I have to buy a new one. I gave it one more shot and called Samsung again. This time, I spoke to a very nice young gentleman and he came back with, Samsung does extend the warranty for one time repairs, and said he could help me. So he took care of scheduling a repair and after 3 tries of installing a new computer in the microwave, the last one finally worked. So here I am again, just 8 months later back in the same position with no microwave and no Ace in the Hole! Well Im going to give it a shot again and see if maybe my luck will hold out. Life without a microwave is no fun! I will keep you informed.

Model # RF26J7500SR, French Door with external water/ice maker. This was delivered 2.5 years ago. The ice maker continually jams... Ive had at least 5 Samsung repair guys out and they try to fix it, but in a few weeks its back to being jammed and dripping. Im now fighting with Home Depots warranty company to get it replaced or fully refunded!!! A royal pain in the derriere!

We purchased the Samsung from hhgregg in Appleton WI as we were remodeling our kitchen and the refrigerator # rf260beaesr has not worked from the start. For making ice, we have called hhgregg. We had the extended warranty and they told us its not their problem. We have to work through Samsung so we have called and on 5 different occasions received inaccurate information and the tech line of Samsung the repairman came out and thought we had a used refrigerator or malware refrigerator from the assembly factory as the cables were not connected and the coil for making ice was defective. He replaced it nicely. That piece of coil lasted one day and again we called the tech line and the repairman came replacement of something else and reset the refrigerator and when we came back from our 14 day vacation it stunk in the house and lo and below - all the food in the freezer spoiled. Over 250.00 of meat. We called them up and they said to call hhgreg and we did that and hhgreg said they have nothing to do with the Samsung as Samsung is the product and this is their problem. Now this is getting old. Since June we have been getting replacement parts and no wear as the freezer still is not working and either is the temperatures in the refrigerator and no one is taking responsibility in replacement. They said Samsung that is, that hhgregg will be calling you and replacing a refrigerator. No no not a call received. We have called and wrote everyone name down the phone and email and faxes that they told us to go through for Samsung and guess what? Nothing is done. Now all we want is our money back, plus the food lost, and we will not buy a Samsung product ever. Example - look at the Samsung phones are blowing up. We have done everything Samsung told us to do and as of 9/16/16 we are no further ahead. CIVIL suit - contact news and will expose both retailer hhgregg and Samsung for running false advertising and product reliability and the other thing is hhgregg in Appleton and Green Bay is going out of business. Everyone got our money but we end up being the loser. Where is the justice in customer service? Where is the responsibility for a product accountability? The refrigerator is not even a yr old rf260beaesr and I have a 5yr psp bf refrigerator warranty which I was charged 349.99. Plus the refrigerator of 1600.00. Where does this sit with me? FZ coils frozen up, defrost freezer. Heaters did not work. Def defrost control replaced, installed new main board and evaporator fa defrost sensor ordered. Need sensor, connected sensor e21 evap fan reconnect on 7-1 16. Next visit 7-18-16 reg def holder defrost thermostat no voltage to heater from board evap fan not running. 8/26 repairman another sensor ordered power freeze and another visit from technical difficulties. No one knows what the hell they are doing in Samsung and they dont care period. They think they can run a person ragged down so that the customer will quit & they dont have to deal with getting us our money back. They dont even know who their CEO. We asked - how much does this tell you they care or know about the Samsung equipment service? So, how do we get our money back so we can buy a refrigerator other than a Samsung? Maybe Electrolux or Maytag. Going locally I can at least get service and honesty and a replacement instead of the run about from retail stores like hhgregg who is going out of business 9/30/16 and Samsung who wont replace or give your moneys back from the purchase. Does anyone hear me out there? We faxed everything to 973 529 0543, tried 3 times would not accept faxes. Obtained a new fax # to 864 751 2882 on 9/17/16. We are calling hhgregg daily and Samsung daily to get a refrigerator. We are the customer and deserve better care than what we have gotten which was passing the buck blaming the other guy. Get some balls Samsung and take care of the customer - stand behind your name. As for hhgregg going bankrupt out of business says it all. They probably took the money and ran. Almost sounds like this with Samsung is trying to do as well. Just replace the ref or give the customer their money back. We were the trusting people in your name and now we have no trust in that name and you Samsung did not stand behind and take responsibility. Shame on you Samsung. Someday youll be a customer to someone else and lets see how that goes. You all will be exposed for what you are eventually.

My first dishwasher broke 4 months after it was installed. I spent 3 months waiting for it to get fixed or replaced. Samsung finally replaced it after they said they couldnt get the parts to fix it. 6 months after the new one was installed it broke and Samsung said that the warranty was over on the dishwasher but they would send a repair shop over to look at it at my cost. I would highly recommend that you stay away from Samsung dishwashers.

I redid my kitchen in 2015, so I needed all new appliances. I loved how the Samsung 4 door French door refrigerator looked and I researched and others seemed to love it...clearly, they didnt wait a year after to review. A year later, it stopped cooling. I had just made a Costco run so both the fridge and freezer were at max capacity. All that food had to be tossed. I called Samsung and they sent someone out a couple days later. It was a fuse that blew out, literally took him 15 minutes to fix. Fast forward to 2017, the fridge makes a loud humming noise like a plane taking off and water drips from the water/ice dispenser...found the problem online. It is a known design flaw. The back freezes up, so that is the humming noise. I look online and everyone says to thaw out the fridge. Ok, I do that and reload all the food...again. A few months later it happens again, however, this time the ice maker is also so frozen that no ice dispenses...oh, and the water STILL leaks out. I research...again, known flaw, but this time its the rubber seal isnt tight enough. So, thaw out the fridge. Again this works for oh...about a month. Then it happens again. I literally just defrosted it again 2 days ago because everything was frozen up. Today it is humming LOUDLY. I will NEVER EVER purchase another appliance from Samsung. There is a class action lawsuit pending concerning these issues, FYI. Unfortunately, I also have a dishwasher and washer/dryer. So far, so good on those appliances. Do NOT purchase a Samsung appliance. Period.

I purchased a top-of-the-line Samsung dishwasher in August 2013. By September 2014 it started giving me an IE error (heat) code. I had purchased the extended warranty from Leons and they directed me to call their provider Transglobal Service to have a technician come and check out the unit. We had to make an appointment to have someone come and look at the unit... AND take a day off work as they dont make service calls on the weekend. When the technician came a week later, he was at our home for all of 5 minutes and said he had to order a part. (We had told him what the issue was... Why doesnt he have parts to fix this in his vehicle??) It took another 10 days for him to come back and we had to take another day off work to wait all day for someone to show up. From start to finish it took 4 weeks to have the unit fixed... This was right around Thanksgiving. The unit worked for about a month, and we started to see the IE code yet again, just in time for Christmas! We have now been without a dishwasher for 4 weeks again, and the technician is coming today to fix the same problem. I am thankful that there are only two of us at home, and we arent a family of 4 or 5 and this isnt a fridge or stove that has the issue. The level of prompt customer service received is totally unacceptable. It simply doesnt exist. If the unit breaks down again, Im going to start haunting Leons stores and speak with people who want to purchase appliances there and tell them of my experience. So disappointed in this product, but more in the lack of care the service company seems to have for the appliances they supposedly fix. Not happy...

We have had a recurring problem with water that turns to ice in our crisper drawers. In the past month we have had 5 technicians come out all say the same thing, the drain line gets clogged and frozen causing water to overflow into and below the crisper drawers. The fix according to Samsung was replacing the back panel of the fridge, the evaporator panel I believe. We replaced that, in less than two weeks, we had water back in the drawers. Luckily we bought the extended warranty through Lowes but had spoken to a representative at the store that suggest we call Samsung directly. I tried that tonight, after two hours on the phone, I was asked what I expected them to do. Our unit was out of warranty (its three years old), and according to them this is not a known problem whatsoever. In fact, they even told me that there was NO record of this being reported to them at all. Even after explaining to them that I had found multiple reports of the same issue, and even on their own website have found consumers asking why they are having this exact problem was still told there was nothing they could do but CHARGE me for a service call to come and take a look at the unit. After this experience, I will no longer be purchasing any Samsung Appliances and will strongly influence any family and friends from doing so as well. Their customer service is not up to par and it’s apparent that they don’t really stand behind their product or the consumer that purchases their product! The Model Number that I have purchased is RF217ACRS which is now listed as a support product on the Samsung website which I am assuming means they are no longer selling this particular product! Buyer Beware when purchasing a Samsung Refrigerator!!!

Bought Samsung fridge in 2011, bottom freezer, french doors, model RF217ACRS. In November 2013, 6 months ago, water started to appear in the vegetable drawer. I had it repaired for over $300 and the technician told me that it was a design flow and that he has seen dozens of Samsung fridges with this problem. Last week, the problem surfaced again. The technician said he had implemented the repair recommended by Samsung and that he can do it again, but theres no guarantee it wont happen again. Needless to say I cancelled the service as I dont want to pay $300 every six months. Im waiting for Samsung service to get back to me...