We purchased a very expensive/nice Samsung refrigerator two years ago. Recently we smelled a burning smell and then woke up to find that the entire refrigerator had gone out. The handy dandy electronic panel on the front complete with wifi/music/weather was still working perfectly saying that the fridge was cooling. IT WAS NOT! After, transferring the entire fridge/freezer to multiple coolers on a Sunday we proceeded to call to get a repairman on Monday morning. Well, come to find out not many people can repair these fridges! So, we talked to Samsung customer service who promised to send someone out. A day later, we hear from someone who is coming the next day. Mind you it has now been three days without refrigeration. They finally show up, after we were talked into purchasing a protection plan for another year since ours had expired. After looking at the refrigerator for ten minutes it is decided that the entire compressor is out. They put the fridge right back in place and said they would be in touch. They have to ORDER the compressor (which takes two weeks at least) after they call to get it covered by Samsung. Apparently the compressor is covered for 5 years which means we didnt need to buy the other coverage for $300. I will NEVER buy another Samsung anything and I just want to let everyone else know to steer clear!!!! I hope Samsung will read this and someone up the line at Corporate will take a look at their customer service department!

I purchase my home 4 years ago. So I wanted all new appliances to go with my new home. I went to Sears. Bought a refrigerator, washer and dryer. All Samsung. I also did renovations to my home before I moved in. I didn’t move I until maybe 10 months later. Now my refrigerator leaks. The drawers are flooded with water. Or it’s frozen and can’t open. Also my dryer. That stopped working. Was told I need a new motor. And Samsung told me the manufacturer warranty is only for two years. I can’t even wrap my head around this. Samsung does not stand by their products. I’m so disappointed. Here I thought I was getting a good brand. And got everything brand new. So upset.

My microwave (a few years old) model SMH 9187 ST has gotten the SE Error. I chatted with a Samsung rep today and they are covering my issue free of charge. I took a pleasant approach with them, gave them my model and serial number and viola, they will be covering my repair of new circuit board. The equipment definitely has issues but in my case Samsung is standing behind their product.

I bought a refrigerator 5 years ago. After 2 years the ice maker stopped working. 3 weeks ago my freezer stopped working. Now just yesterday my refrigerator stopped working. Samsung wants to send out one of their high technicians for something thats a manufacturer issue. I shouldnt have to pay for that. The fridge cost me thousands of dollars. My mom has a fridge in her garage from the 80s that works like a charm. These products are thrown together and they are more worried about the looks. My refrigerator is all looks and no brain.

We purchased our Samsung Refrigerator less than two years ago and have gone through 4 ice makers. The last one was replaced only 1 month ago and we already are having problems. Have spent hours on the phone with Samsung and they are willing to do nothing. I have been in tears over this. I would never recommend Samsung to anyone. They have HORRIBLE Customer Service. We spent thousands of dollars on this refrigerator that will now end up in the trash. Can you believe this? Please pass the word around that this is a company you do not want to do business with.

In the first month we had the unit rewired. It still has problems baking. We have doubled baking times on my a batch of cookies. We have also had problems with our Samsung washer. It was a ticking bomb literally.

Had an error code SE on my (almost) 4 year old microwave. After reading about all the issues about this with other Samsung microwave that the code pertains to a bad touch pad, I decided to contact Samsung and see if they take responsibility for this. I contacted Samsung this morning and after less than 10 mins, an appointment was made to have a technician come out to my home and replace the pad under Samsung extended warranty on the pad. The only thing Samsung noted to me is that if its not the pad, I would have to pay for the cost of any repairs. I keep my fingers crossed that an honest technician will come out to do this repair. So, bottom line is that Samsung realizes that there is a problem with these pads with this SE error code and extended the warranty to have them replaced.

Like so many, I purchased a French door Samsung refrigerator and had nothing but trouble. I have read so many reviews and complaints about the Samsung refrigerators, as well as the poor service Samsung provides. What I know is that many larger retailers such as Home Depot and Lowes who sell the product are as guilty as Samsung for selling and promoting a product that has proven to be a consumer failure. I note that there is a class action lawsuit initiated in the U.S. I propose we do the same in Canada as well as hold retailers who sell the product responsible too. If you are in Canada and have had nothing but grief from your Samsung refrigerator, please email me at **.

Our family purchased a Samsung French Door refrigerator (RFF266-AEPN) in fall 2016. It was about $1,600 and looks nice. In February 2018 (after 12 months - when the warranty expired), we heard random beeping noises in the afternoon and evenings with the freezer temperature panel fluctuating wildly from -8F to 2F. I had a bad feeling when two high-quality appliance repair companies both refused to diagnose or fix ANY Samsung refrigerators. The Sears Appliance Service Company said the freezer fan was broken and that the replacement part was $650 in addition to a service installation fee ($150). So, now Im stuck with purchasing a brand new refrigerator in less than 2 years! Beware if you purchase a Samsung refrigerator. Im never going to buy a Samsung-brand refrigerator again.

I have a seven-month old Samsung dishwasher and it would not clean dishes well. I had to run it two to three times. I also had to repair it twice. I am now waiting for the third repair. Samsung says that they do not return products.

First and foremost, Samsung does not have a clue when it comes to customer service. Theyre blinded by their policies. As a matter of fact, they have a department that goes by the name of Executive Customer Relations (ECR) which is intended to be there to help with escalated issues and even the manager of this department who goes by the name of Prosper, admitted to me that there is nobody in the company that we, as customers, can speak to that has the ability to determine if a replacement product or refund should be made. You may let this be a warning, if you are reading this, that Samsung truly does not have customer service support if you come across any major issues with your products.We have had our Samsung refrigerator for only 3 months and within the first 3 days we had our first service call for a defective water system. Then 2 months later the same issue and another major issue occurred and they plan to take our entire unit apart, and rebuild a brand new unit. I bought a brand new unit and do not wish to have a rebuilt unit as anyone in my shoes would feel. Unfortunately because they do not have a person who can help, I want to be sure that you, the consumer, has the chance to be forewarned about the reality of the customer service in this company.At the end of the day, there are multiple reviews about Samsung quality issues and service issues. Trust what you read as I wish I did when I was shopping for this. I love their TVs as I have a few and have not had issues, but their appliances are not their strong point. Just be careful with Samsung and really think about if you want to deal with this. They have only 1 star on this Consumer Affairs page, which should speak for itself.

Samsung RF28HFEDTBC/AA Refrigerator - Samsung refused to post my comments citing it violated comment guidelines. This a dual ice maker refrigerator, one in the upper compartment with external dispensing and one in the lower freezer compartment with a tray. I called Samsung Service with one complaint: the upper ice maker dispenses ground up white ice and snow when cubed is selected (However, a second issue was discovered by technician - see below).Service told me several times that white ice is considered normal because upper dispenser freezes so fast and traps air and that during dispensing occasionally two cubes may be smashed together and broken. I requested warranty service because this was not occasional crushed ice but nearly half was crushed and a lot of snow came with the ice. Service technician repeated the mantra on the white ice and occasional crushing but also applied sealer on the ice maker to reduce air infiltration from refrigerator compartment. It has been more than a week since and nothing has changed. The upper ice maker still dispenses crushed white ice and snow. I can only assume this is normal for Samsung...this has never been the case with other front ice dispensing refrigerators I have owned.Second issue discovered by technician. The lower drawer was not extending fully making unloading and loading the lower freezer very difficult. Installers did not catch it and I thought it was normal. The technician jerked the drawer to the side and pulled it out very hard and now it opens about twice as far as it did. Much better. He said this was a common problem due to drawer alignment. Aside from the upper ice maker white ice and snow now the refrigerator works fine. I tried to be honest and forthright and gave it an average rating due to what I consider to be a fundamental design shortcoming and Samsung refused to post on their comment site.

Purchased Samsung microwave model #ME20H705MSS. Quit working shortly after the one year warranty and Samsung would not honor the warranty. Samsung sells junk. Do not buy their products! Unfortunately every appliance in our house is Samsung including our television, makes me wonder what will break next? Save yourself some money and time dont buy Samsung.

I bought a Samsung side by side frig 8/2013 and it started having serious problems within 9 months! The first time it went completely out was right around Labor Day & we had people coming over. I had over $1,000.00 worth of food in the fridge when the fridge section 1st froze over then quit completely. I lost everything! Now its Thanksgiving eve and when we arrived home, it was 52 in the frig! I first got out a new gallon of milk, opened it and it was spoiled, all 3 were. I hate Samsung!!!! Its the worst fridge I have EVER had! I have lost everything for tomorrow, its all turned bad now. I am horrified. DO NOT BUY SAMSUNG!!!

We purchased a package deal on 4 Samsung appliances in the summer of 2016. It was suggested that to update our kitchen for potentially selling it that new appliances are a must. The units that we purchased from HHGregg are VERY disappointing. The dishwasher DW80J3020US is very quiet, which is nice, but since there is no latch to lock the door, occasionally we open it mid-cycle forgetting it is on. There is no way to continue the cycle; it has to start completely over. We contacted customer service asking about this and they confirmed this. That is poor design. For the microwave model ME16H702SEB, you cant cook something and use the timer at the same time. It may seem like a small thing, but it is very inconvenient. Again, poor design. We are extremely disappointed in the quality of these units and the lack of attention to detail. They are cheaply designed. Stay away from them.

Okay, bought this fridge/freezer six years ago. Worst thing ever bought. When it was two years and two months old, the fan sounded like it was taking off, and you could see that there was ice forming around that area of the fridge. Thankfully, I have a husband that is skilled enough to take the thing to pieces. Then involved defrosting the iced-up fan with a hairdryer (took ages) until the ice melted. Then trying to dry the now wet polystyrene lining and putting it back together. He wasnt happy. I think that lasted one year, and the process has to be repeated every time we hear the fan trying to belt its way out the back of the fridge. We are now down to every three months, and well and truly over it.What a dog of a unit. I still love the layout and the ease of the fridge, but what use is something that needs major attention every three months. Fingers crossed nothing has happened to the freezer side of the unit as yet. At present, as I sit here typing, all my food is in chilly bins, a heater is busy at the fridge door, warming the ice so that it will melt. The worst thing is knowing that that this will happen again, and again, until we dump the thing and say goodbye to a $2,200.00 purchase that should have had years of life in it. My husband reckons the people in charge of the design should be dealt to very roughly.

I purchased this Samsung Bottom Freezer Refrigerator IN July 2018; had ice maker hook up by reputable plumbing service... Six months later started noticing in both veg compartments moisture build up & totally ruining my fresh fruit & vegetables. I have contacted Samsung online tech services and most recently and followed chat instructions and still the problem is not fixed; only worse? I have currently removed both veg baskets & leave a heavy towel to absorb moisture. This moisture/water compensation causes mold build up along the side of the two doors & top realm of freezer. Im a very disappointed & unhappy customer; I also have asthma condition & this mold is most unhealthy even for someone not compromised. I had previous refrigerator bottom freezer type & NEVER experienced any moisture in upper refrigerator.

Two technicians from two separate repair places were sent by Samsung and each said the diagnostics were not showing a problem so the unit is working correctly and the company is not at fault. Well the dishes do not get clean, the dryer does not dry, the glasses break because they fall over, and the water glasses actually have food spattered and dried on them when they are removed from the unit. Shame on Samsung for producing a dishwasher that actually ultimately makes glasses dirtier than when they were placed in the machine!

My experience mirrors one submitted by James. Same model dw7933LRASR. Difference is I had terrible customer service and they managed to dawdle until warranty ran out and will do nothing now. The washer will NOT clean even a plate that has been well rinsed with no dried on residue, nor a glass that contained milk but has been rinsed out. It also will not dry dishes even on sanitize cycle and expensive rinse aides. Their solution for that was crack the door a bit as soon as cycle is complete. But that is a fairly moot point since half of contents have to be rewashed by hand. MANY Samsung products in my house including the phone in my hand which I love... but never ever will I trust Samsung again.

Left behind. No updates were ever provided for the smart refrigerator. After 4 years most of the smart apps on the refrigerator will no longer work. Samsung will stop paying the licensing fees on the apps as well so youre left with a very expensive screen that basically does nothing useful.

Purchased a Samsung dishwasher, DW80F600 from hhgregg. Delivered on Tuesday and not working on Thursday. Code is smart auto, water supply error. Checked, water is going in. Hhgregg said bring it in, well replace it but well have to absorb the install $269 and arrange our own install. Do not buy Samsung dishwashers or shop at hhgregg. Im holding my breath b/c I purchased a fridge and range...

I bought a side by side fridge, cost a fortune! First the bottom drawer developed ice inside, the repairman replaced the rubber seal. Then the warranty ran out. Immediately after, the water dispense spat water out fast. Because of the dripping, the bottom drawer handle is now rusted. Samsung accepts no responsibility for a less than 2 1/2 old fridge rusting. Now it makes as much noise as a chainsaw, Samsung again accepts no responsibility as it is out of warranty. NEVER BUY A SAMSUNG FRIDGE!!!

Called Samsung gave information needed. Directions were very unclear! Dialects are different due to accents but ENGLISH IS ENGLISH! Then I was asked to unplug my fridge for one minute. Never asked if this was capable by me. Im disable and so is my Mother! Broken backs, traumatic brain injuries... dont pull fridges out to unplug! This unit is 1 year and 2 months old! I knew we should have bought an LG!

After two years, my Samsung SRS594HNSS two-door fridge started to freeze over on the left inside vent. It stopped working shortly after. I had the fridge for 2 1/2 years. When I contacted Samsung, who put me on to their agent, he installed a kit which cost me with labor $AU250. It took five weeks for the kit to come and it was over two months before the job was done. The fridge is now freezing over again. Samsung said it was out of warranty. I told Samsung that no one would buy an expensive fridge that would only last 2 1/2 years. It has been four months now since I contacted Samsung and their agent and the fridge is now 2 years and ten months old. I rang Samsung and they said the kit was under warranty and to call their agent again. The agent wants to charge me all over again for the labor. The agent for Samsung said that he had installed lots of these kits and never had any trouble, which makes me think it is a fault in the fridge. Samsung said it wasnt. Why the kit then? The complaints department staff were courteous and helpful. I realize it is not their fault, but a company policy. I had to buy another fridge during the hot Australian summer while waiting for the repair to be done. I am disappointed with Samsung as I have bought their products before including an expensive washing machine. I wont be buying any Samsung products from now on if they dont do the right thing by me.

I bought my Samsung refrigerator as a four piece package from Home Depot. Ice maker freezes up and needs to be defrosted every few weeks. Now the entire unit needs evap fan cover assembly, temp sensor, bi metal drain tubes and drain heater. The entire unit is poorly designed. The repair service calls it job security. This is a $500.00 cost. I cant afford to get the heating unit for the ice maker so Ill continue to defrost it on my own.

Dishwasher stopped working. Samsung will not do anything for me. The service co. they sent out had a very poor rating on Angies List. Spent thousands on all Samsung appliances. Very frustrated!

As many others have complained - our Samsung fridge started icing up and filling crisper with water after a year and a half. Samsung states there is no recall and offers no extended warranty although it is obviously a design/construction issue. Their recommended repair service replaced the back panel - stated fan wasnt working (no way to verify) and drain tubes in back/bottom due to poor design and new ones have a better filter. For these fixes we were charged $475 and they only warranty for 90 days! Sad to say, from reading other posts it sounds like the initial problems will recur - probably in a year so no help from Samsung or their recommended repair service. I wish I had researched before purchase - too many complaints here - all with the same issues! There should be a class action suit to recover costs for their defective product! Boycott Samsung -- JUNK!

We purchased this $3,000 refrigerator, 4 months later ice maker broke, it was replaced. Over the last 2 years we had to have it repaired 8 times costing over $1200. It was deemed unrepairable by a certified Samsung tech and yet Samsung refuses to give any replacement or credit. Terrible product and customer service.

I purchased a french door refrigerator from what I thought was a good quality company and they cant seem to get the thing to work right. The ice-maker isnt working right and the right door doesnt stay open when you want to load or remove groceries. Ive had a tech here now five times and whatever they do, its not working. A refrigerator at this price should work without issue.

Poor quality item. Dont waste your money. Multiple problems that never seem to end. I would not accept a new unit... only my money back to purchase another brand. This microwave is a total rip off.

I bought My dishwasher last April but I received it in June. It was working good for few months till 1st week of Jan 2022. It showed code PC and stopped working. I called Samsung because I was still in company guarantee. The Tech came 3 weeks later. Its been more than 3 months. They send the Tech to my house to change one part each time. I send them letter and call them, They never call you. I was told they can just repair and they cant exchange or refund. I dont need to tell them I need functional dishwasher. They know but they dont care. I am working and I can accept the Tech in my house just on Saturday. I am waiting quiet every Saturday for Tech, till now they changed more than 5 parts. Do not buy their product.

Well from all the other reviews, I guess theres no need in calling Samsung customer service. I have the same problem. Came home and fridge was warm inside. It was purchased in Sept. 2013. Guess Im just gonna purchase something else. Instead of, giving my money to repair men for no good reason. Just to have the same problem down the road. I purchased fridge, microwave, and a dishwasher. Hope the other two work for a while longer!!! LOL. Anyway if you read this before purchase, DONT BUY SAMSUNG!! Good luck to you!

Purchased an appliance package from hhgregg consisting of stove, microwave, dishwasher and refrigerator. Five months into ownership starting having issues with ice maker on refridge. A&E Factory service responded five times over a year period. Finally confirmed that the refridge was not repairable due to a manufacturer defect in the freezer door frame which was warped and could not seal properly. Spent several months dealing with hhgregg and Samsung Warranty. Samsung finally bought back the refridge at a pro-rated amount. Plus I had to wait five weeks to receive a check from them and do without a fridge because they demanded I cut the electrical cord on the defective one before they would buy it back. Then hhgregg refused to give me a refund on the five year extended warranty for the fridge which I no longer had. Samsung and hhgregg do not stand behind their products or warranties. Now for the last two months the Samsung dishwasher is not trying properly and the delicate light starts flashing at the end of the cycle. Scared to call Samsung and report it. Will never buy Samsung or deal with hhgregg again.

Nothing but trouble from these appliances and theyre only a year and half old. Ice maker froze up and Went online and saw there is a class action suit. Called Samsung to fix it and after arguing they agreed to fix it for free. Dishwasher doesnt clean very well if you put too many items in it. Stove had to get a new part but thank god it was still under warranty. The appliance repair service Williston in Long Island are extremely rude. Don’t buy Samsung appliances. Stick to tvs.

This is the third year for this refrigerator and we have replaced the Ice maker last fall. In mid-May, the entire fridge crapped out. There is a leak in the system and the repair could be $200-$1000. No support from Samsung at all. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN! By the way, my 25-year Magic Chef is still chugging along quite happily keeping my beer and now my household food.

SAMSUNG.... SAMSUNG.... Remember that name and do not buy a refrigerator from them... TWICE in the last week they made an offer to buy back our fridge. The second offer was $150 more than the first... gave me ticket numbers both time and the second time said a acceptance package was in the mail... Then out of the blue some little girl from their C/S office called tonight and reneged on the offer... said it had been denied and then could not let me talk to a Manager, Supervisor or Team Lead. She was all that was working tonight... Wish we had checked all the online reviews before we ever spent $2500 dollars on a fridge that has caused $8000 dollars worth of damage to my floors. Remember the name... SAMSUNG.

We bought the expensive Samsung Range Model #: NE59J3420SS when we upgraded our appliances. BIG mistake! From the start, the door didnt close tightly which makes the oven take forever to heat up and things dont cook correctly. The light inside the oven goes on and off intermittently, then the right front burner stopped working and then the left front burner stopped working (the only 2 large burners)! When I finally had had enough and called Samsung, they would do nothing because it had been over a year! There is OBVIOUSLY a defect with this model! We also bought a Samsung refrigerator and have had many problems with it as well. NEVER BUY A SAMSUNG APPLIANCE!

We bought this fridge in 10/2008 when we remodeled our kitchen. The valve has been leaking a while according to the insurance adjuster who denied our claim because of the length of time it leaked and because the valve is defective we are now looking at having to replace valve, floor 2 cabinets and some subfloor. We bought this appliance knowing it would be great. We have many Samsung items and like the quality. But we are disappointed that this happened. We are struggling with life as it is my husband was diagnosed with Arachnoiditis in 2014 and had to go on disability. In June 2016 he had a brain stem stroke and I had to quit work to care for him 24/7. So coming up with the money to repair this while leaving off of disability will be rough. But I dont want my fridge to fall thru the floor. Help is needed, requested and prayed for.

I purchased a Samsung 4-door refrigerator because I thought I was stepping up the quality for a refrigerator. The unit worked well for the first 13 months, then the ice maker would suddenly stop producing ice for no reason. I waited a day or two and the ice maker started working again. A few months later, I notice water on the floor of my kitchen. I thought my children spilled something. Then my son notice water dripping into the basement ceiling under the refrigerator. I looked more closely and the refrigerator was dripping water. My plumber guided me on shutting off the water to the refrigerator to limit the water damage. A technician came out a week later and took many pictures and troubleshoot the problem. Upon removing the drawers I noticed what was causing yet a second problem and that was a sheet of ice had formed underneath the fourth drawer, turning that drawer into a virtual freezer regardless of what temperature setting.Samsung initially said they would reimburse for the purchase of the refrigerator. I thought that was a relief, for obviously I had a lemon and they knew it. Everything was quiet for four days and when I checked back again the reimbursement had been cancelled. I received NO call, email or anything. Then I insisted if they were to fix the problem they should resolve the freezing of food in the fourth drawer as well as the leaking refrigerator. Then the reimbursement was pushed through again. Then 3 days later, after I received no email. Everything was cancelled, the reimbursement and the repair.So I am a consumer and I typically have refrigerators to just hang out for years. The Samsung refrigerators have gimmicks that work for a minute and then fail and they are very expensive. I would not recommend Samsung refrigerators. Their phones and tablets yes; refrigerators NO! Stick with a manufacturer thats been producing refrigerators for longer than 20 years.

When I purchased my expensive Samsung Refrigerator about two years ago, the installer recommended strongly that I purchase an extended warranty. My reaction was... since my 18 year old KitchenAid that I was replacing never had a single issue in its lifetime (it was just getting dated), I would think that the Samsung engineers would have really learned how to make a solid product. How wrong I was! A few days after the one year warranty expired, the ice maker started to quit. I would defrost it, and then it would work for a while and quit again. Now it has quit completely.Now it is making lots of noise because a fan is hitting an ice build-up on the cooling coils. Ive had to shut it down, move all the contents to our now 20 year old KitchenAid (working great) in the garage, and let the Samsung sit warm for a day before starting it up again. It works for a while, but this continues to be a repeating problem. The ice maker has crapped out completely, and I use the one in the 20 year old Kitchen Aid in the garage. My expensive Samsung is truly a piece of junk not worthy of being called a refrigerator. Never Again!

Bought this fridge brand new 13 months ago from Lowes. We are not very happy with this design as the french doors close somewhat difficult and often get stuck. That is minor compared to parts breaking so quickly. One of the shelves in the door (door bin) fell out of the fridge last week and the contents shattered on our kitchen floor. Minor damage to our floor also occurred. When I called Samsung, they stated the fridge was long out of warranty. I checked the tags and sure enough the fridge was 3 years old. Bottom line is, Samsung honors purchase date for warranty but Im over by 3 weeks. So sorry they said and offered Samsung parts number. This is an utter joke all around!

Did anyone ever hear of this happening... I woke yesterday morning early to hear crack pop noises in my kitchen. I was flipping scared thinking we had a mouse. So we proceeded to take the stuff from the cupboards out to check, nothing and I still hear the noise. So Im home alone at this point and decided to get my shoes on and run and prepare for the mouse as I pull out the stove. As I pull out the stove and look behind I see sparks and a little bit of smoke. Its my STOVE SPARKING Not a mouse. The sparks were coming right from the cord. How scary I almost was electrocuted or could have lost my house in a fire. Now my house is built in 2006 so wiring is new. The sparks were coming from the stove not my wall outlet... The stove is the Samsung Chef Collection ne58h9970ws. Was only purchased September 15, 2016. Not even a year old. Its all under warranty but dealing with Samsung has been nothing but a nightmare. Long story short they said they will contact me back within 48 hours. Ugh... Samsung Chef Collection ne58h9970ws.

Bought new at Lowe’s had to have repairman out three times before it was 4 months old. Then again just before one yr warranty was up. Declined the extended warranty and have had trouble ever since. Contacted Samsung and they informed me that there was nothing they could do for me as I hadnt purchased the extended warranty. We have had this fridge for a year and a half and it is still not working and leaking water. We have already spent close to $500.00 in repairman costs and still no help. Do not buy any Samsung appliance unless you have money to burn. This isnt right. My husband and I are considering contacting an attorney in this matter. We didnt spend the money for this fridge to have to buy it twice.

Refrigerator temp is not keeping things cold enough - We purchased a refrigerator (rsg257aars) in Dec 2011. From the beginning, I noticed food smells when I opened the refrigerator door. I adjusted the temp all the way to 34 degrees to see if that would help. Finally, I put a digital thermometer in the fridge to see what temp it registered and it was between 42 and 43 . We put two more thermometers to double check and they also read 43. We called for repair and he told me I cant use analog thermometers to check. I asked him to check himself and he only had a laser one and he warned me that it would register 15 or 20 degrees higher. However, he assured me that my refrigerator was working fine.I called Samsung and told them, I need another repairman; do not send me the same person. On 2/28/12, I was speaking with Steve, who told me he was my personal service advocate and he would make sure he sent someone else and he said it was going to work. So while we were having dinner, the repairman rang the bell and lo and behold, it was the exact same person. This time, my husband spoke to him and tried to explain the problem. The repairman could not figure out the problem. Of course I called for a third time and that repairman called Samsung and between the two of them on the speaker phone, they decided it was the sensor. We had to wait a week for the sensor to be delivered and after the sensor was installed, I asked if he had to check if it worked and he said no, it is working and he left. About a half hour later, when I checked the temp, it hadnt improved. I called Steve and left a message and he never called me. Then a woman left her number to verify if the repair work was done and I called her and there hasnt been a callback.Bottom line is, my refrigerator is not working and my next step is to blog or do a YouTube on how poor the service of Samsung is. I called to speak to a supervisor today and they said there wasnt a supervisor available, so they will request a callback. Something has to be done!

We bought the dishwasher January 2011 and problems began in October 2011. We have had 4 different service visits with the 4th being today, March 20th 2011. It is still not fixed and now we are without a dishwasher since January 16th. Repairs have all been different, but the problem has been the same. The dishwasher stops mid-cycle and 2 lights blink. Their first repair over the phone was to turn off the breaker and try again. This did not help. Here is the timeline of repairs: 2011 - October 3, I called for appointment. October 24, repaired detergent latch. 2012 - January 16, I called for appointment. January 25, repaired drain pump. February 17, I called for appointment. March 15, replaced sump pump assembly. March 15, I called for appointment. March 20, I ordered something for the heater. This is getting absolutely absurd.

I bought the RF26VABWP1XA1, July 31, 2009 from Lowes. Ive had back panel issues, line issues, ice issues, cooling, and resulting in replacing groceries. I had to even put the groceries on my doorstep to keep them cold but from freezing in the fridge. Replacing groceries and having a repairman to come out because of manufactures problems is very expensive.

My wife and I live in Everett, Pa. We had purchased two Samsung products from Lowes, a microwave model SMH 9187 ST and a top of the line Stainless French door fridge, in Altoona, Pa. After a short period the ice maker light would not reset on the fridge for which we paid for an extended warranty. After calling Lowe’s we were told we live outside the 50 mile radius for service. After calling Samsung we’re told there was no one in the area to service the unit. The only option was to replace the fridge with a new one to solve the minor problem. DUH! After days I finally got it to reset. Another problem was we had water leaking from the ice maker unit. Again no service was available. It seems I had replaced the filter unit made by Samsung made in Korea and it was defective. I found this out after driving 100 miles round trip to try another unit. If I did not have some technical skills for repair I would have been out of luck.Our microwave failed showing the code SE. Again I could not get service and was told by Samsung it was still in warranty. After many calls they referred the problem to a BGH Electronics in Cumberland Maryland. After 9 days waiting for a call I found out the repair was canceled. I suspect they did not want to drive the 2 hours round trip. I again got back with Samsung and now was told the unit was NOT in warranty and I was on my own to get it repaired. Fortunately I found that this unit has a design flaw where steam from the stove will corrode the contacts in the control panel. A simple video on YouTube shows how to clean the contacts and after that the unit works fine. I am not happy with Lowe’s in Altoona, Pa selling Samsung products to folks outside the 50 mile area that cannot get service. I will buy appliances from local stores that can provide service if needed and it will not be a Samsung product.

I chose to upgrade my kitchen, new cabinets, flooring, ceiling, walls and appliances. Now, my old refrigerator was about 10 years old and I never had one issue with it, I just wanted everything to be stainless steel. I happened to go with the Samsung French door refrigerator because I liked the way it looked and that it was big enough to store a lot of food in the refrigerator, as well as the freezer. If I would have known that I would have half the issues I have with it, I would have never of purchased it. Why would I want to buy it if every other month, it has to be defrosted so much so that I have to store my food at someone elses house because the whole refrigerator/freezer/icemaker shuts down and takes 24 hours to get back to the right temperature. I have been a homeowner for over 18 years and I have never been more disappointed in an appliance as I am with this refrigerator. I paid over 2,000.00 for it and I am so ready to put it out as junk!!!!

Awful, the ice maker freezes all the time, it leaks everywhere. We all know they’re under a judicial battle over all these defects but incredibly Samsung doesn’t care or offer to fix refrigerators. Never again. Run away like it was the plague.

Bought this refrigerator (RFG237) a year and a half ago. Had to replace an electronic component within the first 6 months, it was not cooling the frig part, but it was covered under warranty, no cost. Now the back of the frig is frozen, the interior shell is cracked and melted. I have to have the cover replace, the crack filled with something, and a thermostat replaced. Of course its out of warranty and will cost me $250 to fix. This has the making of a real lemon. I called Samsung and they gave me a run around. I will never buy another product of any kind from this company and I will tell all my friends of my experience.

Purchased our refrigerator May of 2013. The ice maker broke in 2014. Thank god that we had the extended warranty. We are currently on our second call to have it repaired.

Im very disappointed with the product and upset at the lack of customer service and support. I purchased a refrigerator from Home Depot (22.5 cu ft food showcase french door, in stainless model # RF23HTEDBSR) and 110 days after purchase the unit failed. The first call to Samsung Service resulted in a technician coming out 5 days later and within minutes it was determined that the compressor and evaporator coil had failed. After 12 weeks, they failed. He was unable to repair and told me parts would be in next week.I found this unacceptable, that a nearly $3,000 unit would fail after 12 weeks and I would be without use of refrigeration for several weeks while waiting for repair. I had food that spoiled but more importantly for me and my family, had no use of fridge or freezer for weeks. I called Samsung service again to ask if something could be done and was told the system was down and could they call me back. I have yet to receive that callback. The transaction number is **. The unit was a lemon, I deserve a new unit or my funds returned. The inconvenience of this episode continues to rob me of time and has insured I will do my best to avoid Samsung products in the future. The poor customer service reflects poorly on the entire company.

Alluded to this in my earlier rating of the refrigerator product. More specifically, the induction stove is also a hit and miss item. We have purchased VERY high end cookware and find that some cookware works on some of the burners, but it is very hit and miss. We waited until our one year Samsung warranty expired so we dont have to work with their ponderous/painful/frustrating warranty department, and now will work with the extended warranty we purchased from a reputable retailer to see how that works. Again... if its a Samsung my advice is to run. Pick a different deal. These are poor products with extremely bad service.

What can you say about this tv that hasn't already been said in the previous reviews. I had the choice between buying an additional boxcar on my private train and this tv and made the right decision! I'll probably buy the boxcar next week, or maybe a new train entirely, but I digress. The tv is truly breathtaking and after my hired help had it working, my monocle fell right off my face and would have shattered had I not been able to catch it in my top hat before it fell to the ground. If you have a few extra pounds in your trust fund, have your closest man-servant make the purchase and thank me later!

Love my Samsung stove/oven. I bought the black stainless steel. The style is amazing! The oven heats up quickly. Love the delay start, self cleaning works great too. The oven control helps me manage all my cooking needs, bake, roast.

SAMSUNG DOUBLE OVEN CONVECTION RANGE NE59J7850WS - After a kitchen remodel last year I updated my appliances and since we have such fantastic folks at our local Lowes store, that is where I went to buy them. First time in 20 years. I am sick that I had to do so now that I have had to experience complete failure in my new products. I went through 5 new stoves and returned them for one reason or another. Lowes was amazing in their desire to be sure I was satisfied. I eventually settled for the Samsung because I thought the small oven and the convection feature would be good.I am 62 years old and started cooking when I was 8. I have never in my entire life burned as many things as I have burned with this cook top in the past 4 months of ownership. I cannot control the temperature so I have to cook absolutely everything on the lowest setting and stand over the stove while it is cooking. The ovens just completely stopped working today and I have no idea why. Before the ovens quit working, the fans blew in my oven and overcooked half of the food I would bake and under cook the other side of it. I NEVER EVER get the stove top clean, EVER. I use the products made just for the smooth top and all it does is smudge. I am way too frustrated after 5 stoves and then spending what I consider a fortune on this stove to even consider calling service people if I will not be able to understand them. Unplugging and plugging back in did not work for me. Waiting for that class action suit for sure.

I recently bought this 25 ft3 side-by-side refrigerator for $1350 including tax and delivery. One of the baskets in fridge side was bend and it did not fit on the rails. Samsung sent me replacement and now everything looks and works fine. It is big, good designed refrigerator with a lot of space. I like it very much, but I do not know how long it will last.

We bought our Samsung fridge Oct 2010 and it is now May 2014 and the repairman has been here twice now and the fridge (not freezer) has frozen over three times, once after the repair. The guy (not sent by Samsung) came out and for just over 400$ replaced the defrost sensor, cover, since it tore when he tried to take it off (still frozen) and another piece and now one month later it froze up the exact same way and now 274$ later, he is replacing the thermostat. That part is 178$ and the labor is 135$. The labor on this job is obscene. There is no one at Samsung that you can talk to and I hope they fail as a business and go under. They sell crap for a lot of money and they are not helpful AT ALL when their crap brakes.

Our Samsung microwave model smh9187w is about 2 years old and the control panel already had to be replaced. The service company your site guided us to charged us $259.50 to fix a $350 Microwave. The tech was at my house for about 20 minutes and Unique Repair service charged $170.00 for labor!! I could have had the Pope come and do it for that. Needless to say we will never deal with the service company or buy another Samsung product! Shameful!!

POTENTIAL SAFETY HAZARD: Samsung dw80f600uts Dishwasher - This has been the worst appliance experience ever. Dishwasher worked fine for about the first 18 months. Then, on occasion, it would give an error code (Smart Auto and Heavy would flash). If we stopped and restarted it, it would usually run through the cycle. We are a family of only 2 adults, so we are not hard on it, nor do we run it more than 1 to 2 times per week due to handwashing some dishes (as the dishwasher cycle is VERY LONG... like 3 hours)! This morning the dishwasher stopped and gave error message, I tried to stop and restart. No luck. Then, while I had the door open, it started on its own!! (ID CALL THIS A SAFETY HAZARD). With all the complaints about this unit, I would think that Samsung would do a recall, or an optional recall, so at least those with issues can get unit corrected on Samsungs dime. We are choosing not to pay to have it fixed, as the reviews show that most have had to have fixed multiple times. Would rather buy a different brand than invest more in this faulty model.

Bought all new Samsung appliances when we built our house. Stove worked well at first. Liked the rapid boil burner. Right after the extended Lowes warranty expired, the rapid boil burner would go crazy. It was insanely hot no matter what temp you set it on. Burned everything youd try to cook on it. Found the problem, replaced the part. Less than a year later both front burners are doing the same thing. Also used the self-clean oven, enamel came off very badly. Its so damaged I couldnt use it. Top and bottom of the oven look like someone took a grinder to it. Deep gashes. Flaking off. Since its on the top it falls into your food. Noticed today as we were pulling it out to replace with a new range, oven actually has a hole in the bottom. Very expensive Samsung fridge is already starting to freeze items in the back of the fridge. Will never purchase another Samsung appliance. Great TVs, horrible appliances.

I purchased our Samsung French Door Refrigerator from Lowe’s under 2 years ago. Approximately 6 months ago I noticed what looked like possible spaghetti sauce splatter on the front of the fridge and when I went to wipe it off realized it was rust. At the time the refrigerator was approximately 1.4 years old, had been kept inside the entire time and we cleaned as instructed by the Lowe’s employee when it was purchased. We did not purchase the extended warranty but I called the Samsung Helpline thinking they might offer to replace the doors as rusting doors seems like a clear manufacturers defect in my opinion. I was told that this fell under cosmetic issues and therefore there was nothing they could do for us except offer to send a technician to look at it. So, I still have a rusting fridge in my kitchen. Then 3 weeks ago I came down to our kitchen to leave for work to find our kitchen floor absolutely flooded. The ice maker valve had apparently broken causing our water supply to kick water out of the fridge into the kitchen while we slept. The first technician (suggested by Samsung Helpline) could not identify the problem but said he would replace the inlet valve, ice maker and mother board for approximately $450.00. Not to mention we had to pay him $45 simply to come inspect the refrigerator. We chose not to have him touch the fridge since his shotgun approach to the problem did not make sense to us but were out the $45.00. The second technician identified the valve as the problem and between part/labor we paid about $240.00. So far no more floods and the ice maker is still working. We purchased this refrigerator because of its nice appearance and based on our understanding of Samsung’s reputation which I thought would translate to a reliable product - a decision I clearly regret. Im clearly disappointed in Samsung as I had faith their product would be more reliable and/or their service more professional. Im also disappointed in myself because the refrigerator I purchased 15 years from a different company and havent had to put a cent into is purring right along in my garage and regret not showing more loyalty to that company.

I bought my 3 door Samsung Refrigerator in 2015 and it worked fine for 2 years. After that, Ive had nothing but problems. First, it wasnt cooling my food and I lost all of my food and had to pay a $200 repair bill. Then, 2 months later, that same thing happened! Luckily, they honored the initial repair warranty and the tech came out and fixed it again. Fast forward to 5 months later and now the refrigerator is freezing all of my food. Because the fridge is out of warranty, I will have to pay for a tech to come out and will be charged parts and labor to fix the problem. I have now lost 3 full refrigerator loads of food and am left to resolve the issue on my own. I have a 20 year-old Kenmore fridge in my garage that works perfectly and my $2000 Kenmore fridge is a POS. NEVER BUY SAMSUNG APPLIANCES!

I spent 6 months last year dealing with the same problem on my Samsung Refrigerator French Doors as Denise from Eastport, NY. The end result was a manufacturers defect and it was corrected by changing a metal piece which originally was about 2 inches long to a new piece which is now about 4-5 inches long and this allows the fridge to drain the water to the freezer section which it couldnt do before. Before this fix, the back of the refrigerator was full of ice. The temperature control stopped functioning and water was all at the bottom of the drawers since the drain was blocked with ice due to the defective metal piece that was not long enough to allow water to drain. This was very frustrating and, after many phone calls and visits, they realized the defect and changed all the parts again. I was still covered by my insurance plan but what happens to those people who didnt purchase the plan?

Very pretty Samsung but performance and controls have quite a lot to be desired. New models are being sold but the Samsung microwave we have is only six months old! So will wait another 6 months before buying a new one.

Samsung dishwasher had the following problems: complete kitchen flood despite safety feature. :( Error code OE fixed with parts replacement 4 times. Glad I bought a 4 year warranty!!! After 3 years, the warranty company has spent over $800 fixing this lemon and is now giving me back the money for a new machine! It is a Piece of **!!!!

We will NEVER buy Samsung again! We purchased a Samsung refrigerator (RF261BEAEWW) in December 2016 and the unit stopped working in April 2018. Samsung initially informed us that the refrigerator was not repairable and asked for us to submit our receipt for replacement or refund. After submitting our receipt we were then informed Samsung needed more pictures of the refrigerator. They told us that the damage was corroded lines due to sulfur in the air. We have never had a problem with sulfur in our home.They said this is an environmental issue and not covered under warranty. The repair company even said that it is unusual to see this corrosion so soon and in our direct area. The lines on the refrigerator should have never corroded that bad in 15 months. We have never had a problem with corrosion on things we have had for years. Even with this information Samsung said they are standing by their claim and will do nothing to help us. We now have a 15 month old piece of junk Samsung refrigerator.

Approximately 14 months after purchasing a Samsung french door refrigerator (Model #RF28HMEDBSR) the ice maker froze up and stopped working. It had to be manually defrosted (frost and ice removed). This issue occurred every 2 to 3 weeks. We trusted Samsung and did not purchase an extended warranty. A call to the service center revealed that any cost for service provided would have to be paid for by myself. A research of this equipment failure revealed hundreds, if not thousands, of similar complaints and unresolved issues. I continued to manually defrost the ice maker but the issue remained. We are now making ice cubes in ice cube trays.

First the handle fell off and CS sent another, then the other handle fell off. Then the water dispenser developed a leak and flooded the interior. Then it peed on the floor over and over so I cannot use the water function. Then the bottom grill popped off and wont go back on. Now the freezer is on the blink. Cold foods stay cold is the only positive thing I have to say. Never again.

So much confusion between Samsung and Lowes. Anyway, the dishwasher makes a HORRIBLE noise during the 2nd cycle. I have it a little over 1 year. Its been making the sound for a few months. So frustrated and disappointed. I have to pay $100 plus to get a serviceman out here. I dont want to considering the dishwasher is still new to me.

The refrigerator is less than two years old and has a habitual freezing problem on the back panel. It freezes and then the fan knocks on the ice and breaks. No one knows why it does this and hhgregg, because I didnt buy an extended warranty, will not help at all. No one really knows how to fix the problem either.

Bought side by side with bottom as freezer. I bought the fridge in 2016 Aug and 2019 May the freezer has gone out. I heard how great Samsung is but I was lucky and bought the extended warranty. Now I have to wait 10 days to get the part. From now on I will buy less expensive brands with warranty. My fridge was a simple no water or ice front door. Ice was in the freezer.

We have also been given the run around from Samsung about what seems to be a faulty product - their waterfall dishwasher. What a horrible company, I cannot believe they can stay in business. Our dishwasher is just two years old and quit working. After talking to several customer service agents on the phone, through email, and online, it is still not fixed. We had a local repairman come to look at it, he said it costs more to fix it than what it is worth at this point. There are only two certified Samsung repair businesses in Indiana. The one in Fort Wayne told us they would not come and look at it due to the constant issues with Samsung. We have another one finally coming Monday - we hope (after 7 days of dealing with them to the point my husband was screaming at the customer service rep that was in India because they were asking completely irrelevant questions). If you are looking for new appliances, please do not purchase this brand. We had issues with our refrigerator also. They are poorly made, and Samsung has to have the worst customer service of any company on earth.

Samsung microwave SMH9187 - As others describe, the microwave started to beep and the -SE- error code appears. This signifies a display panel issue. Some have had success disconnecting power source for ~15 seconds. Others had success by simultaneously holding the stop/clear and enter/start buttons for 20 seconds. Someone else recommended disconnecting the display panel. This is easy. It is easy to remove the plugs and on my model, only the two white and blue plugs at the bottom could be incorrectly swapped but the blue plug connection has the word blue clearly shown. I had disassembled and am trying to use fans to remove moisture. This malfunction occurred after a nearly two inch rainstorm, so there might be some moisture causing the failure. Samsung said they would extend the parts warranty even though I am outside the 1 year warranty, so I would need to pay for a serviceman. If it is just the display panel and if I can get the part for no cost, this is an easy install.

I bought model number rf263besr serial jkj44bbaesr side by side Samsung refrigerator. I had a complete disaster for my Christmas day celebration. I am informing the consumer that I tried to get a refund on my money from Samsung refund department claims for the food that was spoiled in my Samsung refrigerator this past Christmas. I ask to speak to a supervisor about this matter. They refused to put me with that contact and forced me for herself to handle the problem and forced me to have a technician come out. I have had a default ice maker (I assumed because I never did get a technician from PC Richards) and coolant problem arise recently, and to add a 400 dollar grocery bill that had to be put into the garbage on Christmas Day. Please see class action lawsuit from the complaints as well dating back to 2006.

We bought a Samsung French Door Bottom Freezer Refrigerator and it started freezing up behind panel in refrigerator part. It leaks water that overflows onto kitchen floor and makes your cold grocery items freeze up in back of fridge. You will have to pay hundreds in repairs and if you need questions answered about problems be prepared to be put on hold on phone and then talk to someone from India or Pakistan that you cant understand. Samsung refrigerators are nothing but CRAP and they need to be Sued.

In reading all of the problems with Samsung microwaves catching fire I am not sure a call to Samsung will be worth the hassle. I am just thankful I was in front of the microwave and saw the flames. I will buy a new one and IT WILL NOT BE SAMSUNG. Live and learn I guess. I also bought a refrigerator and stove. Really worried about those now too. Its a good thing that the average consumer is made of money. Shame on you Samsung.

I have an overhead fan and microwave by Samsung. (I also have Samsung fridge and stove. All three have given me problems.) The paint on the interior of the microwave is peeling off, especially under the glass turntable. The handle snapped off (cheap plastic part). Samsung wants 85$ for replacement handle which keeps breaking off! (Nice little money-maker you got going on Samsung)! Why dont you actually fix the problem?! The stainless steel is impossible to keep clean (same as fridge and stove). My advice -- stay away from Samsung kitchen appliances, they are not worth the money and headaches!

Purchased a Samsung refrigerator 2 years ago and the first year fine. 2nd yr ice maker has caused us so many problems. We have to defrost the fridge like the olden days for it to work. Every 2 weeks are the whole ice maker stops and freezes up.

Purchased this dishwasher in March 2013, within 6 months the heavy light sensor starts flashing, and the dishwasher stopped working. I called Samsung immediately and a technician was scheduled to visit on Oct 22, 2013. The morning of the appointment, I called A&E the company that was scheduled to get a window for repair. I was told Samsung cancelled my appointment, I got back on the phone with Samsung. The customer service department states they never cancelled it, but they could reschedule, wish they did for Oct 28. When this day arrived the dishwasher had reset itself, due to the water leakage had time to dry under the dishwasher. The Tech said there was nothing he could do and DID not even pull the dishwasher out to check for leakage. He stated maybe it is the circuit board, and used that as an excuse, so I wouldnt LOOK crazy! March of 2014 same issues started again. On the phone again with Samsung, they state sorry no warranty left. Really, by 3 days. So after disputing this argument, they scheduled another tech to return with the same original company A & E. When this tech arrived he states a leakage and possible tub issues, sump assembly issue. They could definitely see and feel water, but could not exactly determine where it was coming from. They tech ordered a sump pump and returned to replace that part on March 25,2014. Now here it is July 2014 with the same issues, and Samsung would not send out a technician unless I would agree to pay the service call. I told them this was unacceptable, because this is an ongoing issues since purchase in March 2013.They would not give in. I finally agreed to pay a service call only just to get the repairs done so I could hopefully be free of this nightmare. March 23 2014, the tech arrived and diagnosed the dishwasher and knew immediately that it was a manufacturer defect that caused the actual tub itself to leak and is NOT repairable. A replacement would be recommended (stated on the final paperwork), and he relayed this information to Samsung through the Samsung Tech line. The technician issued me the return authorization number# to start the process. When originally starting the process, I thought I would be getting a replacement, but how convenient the dishwasher has no manufacturer defects, and this model no longer available. So not they put me under the BUY BACK PROGRAM which Is a program where they depreciate the original price you pay by a certain percentage depending on length of time you have had the dishwasher, however the warranty states printed in the owners manual - if any issues is a leakage in stainless steel door or tub it has lifetime warranty!

I was so happy to be able to afford to finally be able to buy this refrigerator for my family (model RF323TEDBSR). Mine was manufactured Apr 2012, but we did not buy it until Feb 2013. I used to drool over the commercials of the big, happy family that was loading their shiny refrigerator with lots of groceries and pine for the day where I could actually afford that refrigerator for my family. We have 8 children, 6 who are still home full time, and this was touted as a big refrigerator for big families.Initially, I was very happy with my purchase. It definitely lives up to all the space. The first grocery trip that I was able to fit everything into our new fridge prompted me to put pictures on social media. I was so tickled with it. Unfortunately, the honeymoon was a short one and my relationship with this refrigerator quickly soured. I had issues with a code that kept alarming that was repaired under warranty. The lower ice maker quit working altogether, but it was also repaired. That is all well and good, but its harder than you think to find an appliance repairman who works on Samsung products at all, but especially the refrigerator. Its apparently even harder to actually get parts for the poor thing.As of today, my fridge is a total piece of junk that is a daily reminder of how I was ripped off for over $2500 (and I got a huge discount by being a smart shopper and combining discounts and a coupon). As of today, I am missing 4 of the door bins. All of the bigger ones on the right side where there should be lots of space for condiments, milk and more, they are broken and unusable. I have not been able to obtain any replacements for them at all. Even when narrowing them down on Samsungs website (do you know how many different door bins there are?!), I could not possibly spend the exorbitant prices they are asking... Keep in mind, its still under extended warranty, but the warranty does not cover such things.There is no handle on the freezer. The replacement one fell off, too. I usually have to open a fridge door to open the freezer. The bin inside the freezer has cracked and one has been pulled out because it was not staying in place anymore. The pantry door is gone. It was replaced once, but the second cracked in the same manner and it has not been replaced. The pantry drawer itself is also damaged and comes off the track much too easily.The upper ice maker is completely dead. It stopped making ice awhile ago, though the water still worked. The water used to be fun to try and see if it wanted to work that day. Some days youd push the dispenser down, the light would come on and nothing would happen for awhile. It eventually stopped dispensing water at all. So now no ice or water up top. The repairman fixed it once, but its now broken again. And yes, the filter has been replaced with a genuine Samsung filter. When it was fixed, the entire apparatus that holds the filter was replaced. But again, no ice up top and no water. There is a crack on the white plastic on one shelf portion over the crisper on one side and a larger chunk cracked out on the other, to the point the glass shelf edge is partially exposed. So much for humidity control.More recently, the fridge seems to be running warmer and my produce is dying off at an alarming rate. I am now looking at replacing a 2.5 year old fridge (which is still under an extended warranty!) that I feel totally duped into believing was actually meant for a family. I used to love this thing, now I hate it, and that makes me sad.

Three years ago we purchased new Samsung kitchen appliances (refrigerator, electric range, microwave). Two weeks ago our range started on fire. After many attempts to contact Samsung and empty promises to call us back, we were finally able to reach management. They offered to send out a technician to inspect the range even though we were past the 1 year warranty. The technician concluded there was an electrical issue and cleared us of any wrongdoing. While at our residence, the technician called Samsung to explain his findings along with sending them pictures of the damage. We were told that Samsung would contact us within 24-48 hours to let us know if they would offer any additional coverage.Samsung never called. We had to reach out to them multiple times with the same empty promises that someone would call us back. During one of the calls we were actually told that there was ‘physical damage’ and we were to blame. Well, of course there was physical damage given the electrical issue! So even though the technician they sent out cleared us of any wrongdoing, Samsung concluded that we were to blame and since the range was out of the 1 year warranty they would not provide any coverage. Samsung knew the range was past the warranty period prior to offering to send out a technician. Given that, why did they offer to send anyone out and waste two weeks of our time waiting for them to ‘review’ the situation and make a determination?And on a related note, the ice-maker on our refrigerator has not been working appropriately for the past couple of months. Seems there is a potential class action lawsuit on that front. Conclusion, the quality of Samsung kitchen appliances is not good, they clearly do not stand behind their products, and their customer service is absolutely horrible. Needless to say our new range purchase was not Samsung nor will we ever purchase Samsung products again. Buyer beware.

4 months ago my 14 month old Samsung electric stove went up in flames after setting the self cleaning oven on, went outside to let the dog out. I heard the fire alarm going off and smoke was coming out the windows. The fire started in the back of the computer it burned the microwave which was also a Samsung. I called Samsung and they sent a tech out a few days later. The tech said it was the computer. The Fire Marshall also agreed that the fire came from within the control panel. I called Samsung and they said they would take care of everything. We had estimates and sent pics, etc. They said they would pay for the cost of repairs to my home (est. $22,000.00). Samsung said we would have to send it to our insurance company, aka Samsung marine & fire. They were going to cut a check 2 months later. They continued to keep giving me the run around; stating oh we sent the stove Korea for inspection first. Guess what? Samsung said its my fault because we put something on the stove. But we are all liars but the folk in Korea, the fire marshall, the Samsung tech and the pics?? Im not done with Samsung yet. Im not a quitter!!!

The automatic ice maker/water dispenser on my Samsung French door refrigerator growls when dispensing water. When I visited with Samsung customer service, they told me to change the filter - which I did. Two days later it began to growl again. Its very distressing to purchase an expensive appliance only to have it malfunction after a few weeks usage. I would never purchase another Samsung appliance!!!!

Paid for a Samsung Refrigerator. Picked it up from the retailing Store 3 months later. I was given a Pickup invoice on which the Retailer indicated the date of sale and the date of pickup. However, the unit developed some problems. I called Samsung (Manufacturer Warranty). They insisted that it was over one year I paid for the unit and as such was out of warranty. I went to the Retailer who gave me a letter and also wrote Samsung to clear the air on this issue. The letter clearly outlined the day I reserved the unit and the day I picked it up and asked Samsung to extend to me the warranty from the date I picked up the refrigerator.Every time I contacted Samsung, the customer service agents claim they never received the letter from the Retailer. I had to send it to them again and again and again. Ive done this over 6 times. They always claim they never received it and as such would not authorize a repair of my refrigerator. I am tired of all these and intend to look for a repair technician who will repair it. I will then go to Small Claims court to file a claim against Samsung for the repair and loss of use of my refrigerator including costs of damaged foods. I called the Customer Service once again for their mailing address to send them the court papers. The agent I spoke to refused giving it to me. Said I should email it. How can I email the original court papers? Even if I can, to an email address they never admit to receiving my emails at? Finally, I will quit patronizing SAMSUNG products!

I wish I did more research and read reviews before getting into a Samsung refrigerator. 2 1/2 years ago, I bought a new refrigerator. Since I was spending more than a $1,000 on a fridge, I expected to last the usual 10 years and did not buy the guarantee. Well, I had problems with the refrigerator from day 1. A week after it was delivered I had to call service because of problems with the ice maker. After that service was called three more times with same problems. Motor is out now. Of course Samsung said you are out of luck since you did not pay $400 extra for the guarantee. I explained to them that is a persisting problem but they just say you are out of luck. Horrible customer service and worse product I ever spend money on. My washer and dryer are from another brand and I had them for more than 10 years. I will never buy a Samsung product again and will make sure my friends and family never buy a Samsung product either. Do yourself a favor and skip Samsung.

I bought this refrigerator because of the high tech features. For weeks I tried to sync my calendar from my phone to the refrigerator screen with no success. I admit I am not that savvy on tech, but I had two people who are and they gave up. I had the box for less than a year. The lock on the water/ice control comes on and you have to go through the screen to find the lock and unlock it. For the second time, the dispenser will not toggle from ice to water. The entire part was replace less than a month ago and I am having the same problem. I love the idea of high tech and the integration but clearly, if you cant get a Samsung phone to sync with the Samsung refrigerator there is a problem. This was NOT a cheap unit so I am frustrated to pay so much and have nothing but problems. The customer service is terrible. They always tell you to reboot the computer or turn off the refrigerator and refresh it by plugging it back in after a minute. Easier said than done. The refrigerator is in a cabinet and I have to roll it out and squeeze in to unplug it and plug it in again. I had a Kenmore for 15 years and never had to unplug it and plug it back in to get it to work. I am very dissatisfied with this appliance.

I purchased the top of the line dishwasher from hhgregg. It does not dry the dishes. I called Samsung. Was told the dishwasher has to get accustom to rinse aid. Its designed to help the water evaporate, and it supposed to stay wet in the inside. I explained to the representative that I was using rinse aid. She said but the dishwasher has to get use to it. Is it just me that think this is the craziest thing ever? So after 20 mins and speaking to her manager they agreed to have someone come out to repair it. Im sure this will not be the end of this.

I got the SE error on my less than one year old microwave. I called Samsung and they said it is out of warranty. The reason I said less than one year old because I bought it in June and it stayed in the box till November and got the error code in September. I called them and they connected me to a different company who wanted to charge me $200 to fix. I started to google the error and found hundreds of same issues. A known issue that Samsung should address.

So start by saying Im huge Samsung person, TVs, note Phones, Sound bar, Etc.. So figure why not try appliance even though they are new to it. I got Appliance package and Ice machine gets stuck about once week on refrigerator which is annoying but works good otherwise. But stove after about year/year and Half started glitching out on display, which go online and see this is common problem other experience due to Poor motherboard/Motherboard issue.Which after never having issue thought it was huge telling factor that when I finally have issue Samsung says, We can connect you with service company. They will charge you $200 just to come out diagnose the issue, when I could by a new range for twice that, as that did not include parts depending on what is needed or labor. Not a FAN, would say Stay away from Their Appliances altogether. They are still figuring it out and not very helpful. Also from customer support over feeling taken care of or anything Useful was done would rate it 0. as I could have figured out same thing.

Samsung french door bottom freezer refrigerator. Fridge is 23 months old. Started making a loud racket when opening door, stops then when door closed starts up again. Drive one nuts as really really loud. Then it stopped after a few hours of off and on. Suddenly the temps on front (digital readouts) started flashing? Book said pull power plug, wait ten minutes, then plug back in. Did so, and the temps just climbed up...was up to 69 degrees F in Fridge and up in Freezer as well. Left it sit for a while, called Samsung Cust. service (if you can call it that). They asked a few questions and then said, Oh, you have a ONE year warranty, sorry. I said WHOA --- there is three years on SOME parts and TEN YEARS on compressor. Do YOU know exactly what is wrong? They then said, wait one minute --- then came back and said, WE HAVE NO ONE IN YOUR AREA THAT IS A SAMSUNG REP. --- so sorry, you may want to call your own repair person (response came via e mail). I drove eight miles to HOME DEPOT where we bought the fridge (for nearly two thousand dollars) and the woman there got on the phone to Samsung on my behalf. After a long wait, she was told I would be getting a call in the next TWO days to schedule a tech to look at the refrigerator. So far, no call. All of a sudden, the fridge began to cool OK again... Maybe sounds like a computer board??? Still waiting for a call. I would never buy another Samsung, after getting the comments from the southern gal at Customer Service. I did finally speak to a supervisor (Shawn) who said, Oh, we have a guy that can check it out north of you... and gave me his number. I called the number --- voice said, the voicemail box for this number is FULL -- good bye. Whole episode is a JOKE and I have spent two + hours on the phone PLUS driving to Home Depot. I will avoid ANY SAMSUNG product after this response!!!

Microwave 5e error code - Will never purchase another Samsung product again! Problems with both refrigerator and microwave after only a few years.

First of all let me say every Samsung appliance that I have, stove; refrigerator; microwave is a piece of poopy. I cannot believe how bad these products are made. The microwave has failed twice, the refrigerator manufactured two years ago failed. Had to argue for weeks to get them to cover this repair, for about 2 months. Stove has a poor layout and pans do not fit on burners. Refrigerator has cheap parts that snap off, warp or do not close. DONT BUY SAMSUNG. THEIR PRODUCTS REALLY SUCK FOR THE AMERICAN MARKET. Made in Korea should not matter, but it does with this piece of poo company!!!

I purchased a new Samsung refrig 267 that has had a few service issues. The ice maker is very noisy and does not work smoothly, but the largest issue is the cooling system that leaks water and freezes under the cool pantry drawer. I had an authorized service agent come to fix the problem, but after an hour and a service charge, he said it was not repairable. Samsung will not stand behind the product and would not help in any way. Due the fact that they have thousands of unhappy product owners, I would hope that they would take responsibility and own up, even if it takes replacing the product at no charge. I understand the later models have new technology that eliminates the problem that thousands of current owners are stuck with.

Purchased RS261MDWP fridge from Home Depot June 24th, 2013. I noticed rust forming at lower edge of ice/water dispenser. I did not call and make complaint before warranty expired (missed by two weeks). As it turns out, it makes no difference because the rust is considered cosmetic and is not covered under warranty. I had a Samsung certified serviceman come take a look at it for repair. New door and installation would total over $500. I declined and paid the serviceman the $80 for trip charge.There is an inherent design flaw in the construction of the door. I own numerous rental homes, one of which is an ocean front weekly rental. My appliances of choice are Whirlpool. I have had no rust problems with that fridge and it is less than 200 feet from the ocean! The Samsung fridge is greatly compromised by the rust. It is very obvious and I will be replacing a 1-year-old fridge that will end up in a garage.

I purchased a Samsung French door in Aug. 2015 from PC Richard with extended warranty for 15 years. I noticed frozen crisper bins in Nov. 2017 and contacted PC Richard. After five days, two servicemen showed up for a scheduled repair. They then stated the kit was ordered and I have to wait 3-5 business days. I read online the kit can be purchased the same day. This problem with Samsung is rampant. The servicemen then stated the newer refrigerators do not have the problem. Then my question is: Why would Samsung sell a product knowing there is a defect? My family had the same problem with their Samsung refrigerator.

We purchased this microwave (SMH1987ST) in July 2010 and never had a problem until a month ago. The microwave would just come on by itself randomly, usually in Baked Potato mode. Only opening the door would shut it off. It was terrifying because I had no confidence in leaving home or sleeping at night with it plugged in. I googled this issue and found common complaints of the same nature on many different forums, a good bit of them here. I then called Samsungs customer service line and got the run-around that it was no longer under warranty and theyd send a tech but it was on me. I then posted on their Facebook page with the issue and was told to call back and ask for the Executive Customer Service team. When I did, I got a little pushback on being put through to them but eventually was. I told the Exec team representative the issue, that they knew about it and that there were over 300 complaints on this website alone. That seemed to get their attention. They sent out a tech last week, he ordered the part and came back today and installed a new control board free of charge. He did say he frequently sees this same issue or the one where people get the dreaded SE message and the microwave panel doesnt work at all. My advice is to be firm and use social media to get their attention. They WILL make it right when pressed to do so. I never would have pursued it further had I not seen other posters say that asking for their Legal Dept. or mentioning the bad reviews got them satisfaction.

This induction range/oven (FTQ307NWGX/XAA) was very a very expensive piece of equipment. It looks beautiful and high end, but its a useless piece of junk now and ready for the landfill. Samsung has discontinued making two parts that we need to fix the induction cooktop. The circuit boards blew up and there are no replacement parts being made. Samsung doesnt stand behind their products. They simply told us sorry. Sorry?! That stove was over $2000 and cannot be fixed! How irresponsible of Samsung! Not only is this bad for the consumer, but its bad for the environment! I understand that things break, but the fact that there are no parts being manufactured to fix it is inexcusable. Samsung has lost a customer for life!

Do not buy a Samsung refrigerator! I purchased a French door, bottom freezer, center drawer unit in November 2014. Beautiful appliance! I never really cared for the icemaker, but it made ice so I was ok with it until the unit was 2 1/2 years old. The ice maker began to freeze on the bottom and no ice was made. Then the water began dripping out of the front door dispenser. Fortunately I purchased the extended warranty, but when the repairmen came, on four occasions, there was not much they could do to remedy the situation. Finally they ordered a new icemaker, but then Samsung backordered for over a month then sent the wrong parts. Seems Samsung has completely changed the repair of their icemakers and the repairmen have not installed a new one to their specifications, so mine is the first. Great! Mine will be the Guinea Pig! Wish I had this purchase to do over, and had my $2000 (sale price) back to purchased an American made unit.

My Samsung dishwasher worked perfectly until one day it simply stopped working -- no lights, nothing. I called Samsung and was told if it was the control board it would be a warranty repair, but if it was the front panel it would not be. The authorized service repair company came and --without running any diagnostics -- replaced the front panel, and charged me about $300. The unit worked for a week, and then the same problem reappeared. They came back to do the work. Samsung said would be a warranty repair -- replace the control board -- but then after the work was completed, charged me $140 for the board anyway! After many contacts with Samsung, which agreed repeatedly that the control board was a warranty repair, I was never able to get the money refunded and Samsung failed to follow through with numerous promised phone calls. I would never buy another Samsung product after this experience (which is particularly a shame since Ive been a loyal Samsung customer for years -- phones, TVs, memory cards, etc.).