Samsung 197ACRS Refrigerator - In March 2012 I purchased this counter width fridge from Leons in London. The refrigerators cooling system on the inside freezes up constantly and when it goes into the defrost cycle the water pools in the bottom of the refrigerator. During the year warranty with Samsung they came and defrosted the unit at least three times. I requested the unit be replaced but was not accommodated by Samsung. Thank goodness I took out an extended warranty. To date I have called at least 5 times for the unit to be repaired. One tech suggested if I had another refrigerator I could transfer my food into it and unplug the Samsung frig and defrost it. I have always had concerns as to how effective the unit is really keeping the food, and just recently I have noticed spoilage of food that should not have occurred. They are going to come look at it. I do not have a lot of money and paying $1,800.00 for a refrigerator was a major expenditure. Samsung refuses to do anything to rectify this situation and I understand that they have corrected this problem in their new units. I feel that I have been taken advantage of and I do not know where to go to resolve this issue.

We use our microwave mostly to warm leftovers or frozen pre-made foods. This microwave works as expected. It’s an over the cooktop model with the exhaust fan built in. I would purchase it again if it quit.

I have a Samsung refrigerator that I purchased about 3 years ago. Last Christmas we lost power for about 10 seconds and the refrigerator stopped working. I unplugged it and waited about 10 minutes and plugged it in again, and it started up again. Whoever heard of such a thing? I noticed one of the doors to the refrigerator was lower than the other, and scraping on the freezer door below... Ice maker is available, but I dont use it, and the cover kept falling off. Eventually the small box fell down into the freezer and I had to keep adjusting it until a friend finally unhooked it. Last night, (Sat. night) I opened the refrigerator door and noticed the temp. was 48 degrees. I unplugged again and waited 1/2 an hour then plugged it in again. It didnt work. I went to bed and this morning the refrigerator was working. I had a Samsung smart tv that lasted about 14 months and stopped working. My repairman said it could not be fixed and he had never seen such a cheaply made tv... I will never, ever, buy another Samsung product...

Samsung French Door Refrigerator - Model # RF263BEAESR/AA - BEWARE ----> BAD PRODUCT & BAD CUSTOMER SERVICE ----> SAMSUNG. $2,000 refrigerator with ice maker that has not worked properly since day one. Samsung warranty repaired twice in first year. Ice maker would work for a week or two then frost up and leak water on inside, collect then leak out doors making a mess all over floor. After several frustrating calls to Samsungs resolution department I received another service call outside of warranty (1 year) to replace several parts and defrost element. This did not fix the problem and ice maker frosted up a couple weeks later. Requested service AGAIN and waited 1 month without a response. Finally was told Samsung would not repair or service further and I should contact a service center to pay for another repair. Note: Service techs both told me the icemakers are a HUGE PROBLEM for Samsung. What a freaking joke! Samsung is making a piece of crap and is failing to support and/or correct this. HOPE AN ATTORNEY THAT BUYS ONE OF THEIR BAD REFRIGERATORS FILES A CLASS-ACTION SUIT. UNTIL THEN ------> DO NOT BUY SAMSUNG

On February 4, 2017 we visited P.C. Richard and Son and we replaced all of our kitchen appliances with brand new Samsung appliances. In July while I was cleaning the glass cooktop on the range, which we purchased for $800, I noticed it was cracked. The crack appears to have started on the Rapid Boil burner and extended in all four directions to the edges of the top. I immediately contacted Samsung support, fully expecting that the damage would be repaired as the range was under warranty. With just two of us in the home, the range is lightly used and well cared for.The customer service agent asked that I send in pictures which I did that afternoon. I received a call from Samsung support looking for the photographs 3 days later – at that point I was told that the pictures would be reviewed and that they would get back to me. Three days later, I received a call from Williston TV and Radio Repair to arrange a time to come out to look at the stove. I expected that Samsung’s agent would be coming to repair the stove, however, when the representative arrived he took more pictures and told me to expect to hear back from Samsung in a few days.A few days went by and I was contacted by Williston and told that Samsung deemed the damage to be physical and as a result would not be covered under the warranty. I asked what the definition of physical damage entailed, and the definition I was provided was basically everything under the sun – cleaning solutions, inappropriate cookware, abuse, etc. In fact it seems that the definition is setup to protect Samsung even in the event of defect.Still in shock, I started to research to see if others experienced the same issue and I was surprised to find many complaints posted to sites online all had a similar story. I’ve attached some of the complaints along with our receipt to this letter. After finding that other consumers had a similar experience, I contacted Samsung to ask for a second opinion, I was told that would not possible so I asked to speak to a supervisor who told me that he would put in a work order for another opinion.Three days later I received a call back from Williston to setup a repair call – I explained that I was looking for a second opinion and was told by the representative that they were the only local Samsung agent and there would be no second opinions. Exasperated I inquired as to the cost to repair the cooktop thinking that a couple of hundred dollars out of pocket would be worth putting an end to this issue. I was informed that the cost to repair the range would be $400 - which is half the cost of range. Even if I pay for the repair, I have no guarantee that the replacement top would not have the same problem because I am convinced that product is defective.My husband and I have used glass cooktops since the 1980s and have never had a problem. The cookware we use has not changed, how we cook and care for the cooktop including cleaning fluids we use have not changed – and yet within 6 months this cooktop is completely ruined and is unusable and here we are in August and we can only cook using the oven and our microwave. I believe that Samsung has an obligation to stand behind its product and the warranty. I expect Samsung to fix the stove top or replace the range.

Our first Samsung was bought November 2009. It lasted one day before the temperature was 65 degree in refrigerator. Since Lowes had hauled our old refrigerator off this created a problem. They found another to replace it until our new one could arrive. When the new one arrived it had a heavy dent in the door. Lowes brought two more and they were both dented. We decided to keep the first replacement, but now the fast freeze keeps engaging and the alarm continuously beeps.The closest repair shop that you authorize is in Rolla Mo 35 miles away. I have had a lot of people tell me STAY AWAY from this service co. They never show up when they are supposed to and then charge ridiculous prices. This has been a nightmare from day one. After Lowes bringing 4 refrigerators, and only the first replacement being the one that worked or wasnt dented it would be nice if Lowes/Samsung would replace this piece of trash. Also we have a repair service T&C appliance service here in Steelville Mo. Why cant they be one of your authorized repairmen? ** from T&C has looked on internet trying to find a resolution to our problem. He has contacted Samsung but since hes not an authorized repairman your company will not work with him. I would like to continue business with Samsung, but I need more help from your end.

Bought 1/8/18 and its been broke for over a month and have been back and forth with them for replacement. They refuse to give a corporate number or legal number. The manager was RUDE AS HELL. So today I am still without a microwave and none in near further from what I see.

I purchased a Samsung refrigerator from Croma, Bangalore on 17/10/2014. Model number FF253LRT27HAJMASE. In June I noticed that some food particles in the plastic grid in freezer. My shock I found that the plastic grid is lined with Thermocol, obviously it cannot be cleaned properly because Thermocol is a porous material and particles got embedded in the same. My grievance is - why make a grid in the base of freezer compartment which cannot be cleaned by the user? Secondly, why use Thermocol embedded in the grid so it impossible to clean and subsequently it will develop fungus. The design is absolutely defective. In the door of the fridge, there are only two and a quarter racks, why like normal fridges 3 or 4 racks have not been provided?

March of 2015, we purchased a Samsung Refrigerator from Nebraska Furniture Mart. A month after purchase, the ice maker stop producing ice. Called NFM and was given Samsungs number. Technician came out at least 4 times, only supplying temporary relief. Technician said, this is a manufacture problem. He said, Theres a sleeve in the back of the refrigerator that allows air to come in and with sub-below temperatures over freezes the ice maker, not allowing the ice make to function properly.After calling Samsung, they continue with the troubleshooting techniques. If you are experiencing this problem, dont allow the operators to troubleshoot your issue. Demand for a service tech. Tech from NFM set the temperature control way too cold. Fresh produce, butter, cheeses in the midsection of the refrigerator was freezing. Found out the correct temperature should be set on 0 and 37. To set you must hold the numbers one at a time for at least three to five seconds. Heading back to NFM to complain. If purchasing this refrigerator, spend the extra money and buy the warranty. A home warranty plan may also help defer the cost. NOT HAPPY WITH SAMSUNG RIGHT NOW!

Side by side 2 years old freezer stopped working, Food spoiled, noisy and doesnt hold correct temp in refrig. We are on a fixed income and will NEVER buy a product from this company again.

This convection oven microwave combo was purchased to replace a 10 year old functioning microwave as an upgrade to our home. It lasted 16 months and is out of warranty. It cost over $1,000.00. Beware!

The SAMSUNG REFRIGERATOR RF260BEASR/AA unit I purchased on 11/2015 has the same leaking problems under the crisper drawer that other Samsung models have. I searched the internet and discovered other people have the same issue and upon contacting Samsung they advised its out of warranty and I will be charged $80.00 trip charge and $80.00 per hour service charge. Another design flaw my unit has is the freezer drawer dumps ice to the bottom of the freezer when its opened. Maybe a class action lawsuit needs to be started.

Samsung RF217 - I purchased this model (32) after installing a 36 Samsung in my mothers house. I was impressed with the larger model and expected similar results. My initial displeasure with this model was only two door shelves are full depth, so youre limited to 2 shelves that measure about 6x 10 for tall items. The interior shelves have little flexibility and only allow for a maximum height of 9.5, so a lot of my tall items have to lie down (and hopefully dont leak). But my main complaint is one month after the warranty expired (there is 5 years on the refrigeration system), I began noticing water in the produce drawers, a lot. I emptied and cleaned the drawers till today, finally Id had enough and spent 2 hours melting the ice that blocked the drain tube. Lowes would not cover the cost of a service call since it was out of warranty and Samsung will not admit they have a design flaw. If you research this problem you will find it is a common occurrence, so I cannot recommend this refrigerator or brand until they remedy my problem.

First I bought a refrigerator newest model. After 1 year and a month it broke. We called Samsung and they said first available person will be in 3 weeks!! All food in the garbage. In 3 weeks the repairer came and said that is fixed. Again shopping and after we saw that actually is not working. Again all food went in the garbage . Called customer service they said to wait another one month for another repairer!!! So 2 months with no refrigerator! After 2 months the repairer came and said that he cannot do anything the refrigerator is broken and cannot be fixed. In one year brand new refrigerator cannot be fixed! Also we bought a electric gas range which was not fitting by size together with another Samsung appliance. I requested to return the electric range and they didn’t returned my money! I called multiple times and been told that because I returned just one piece from my order they cannot refund me for the electric range!!! So out of 3000$ for the refrigerator and out of 1700$ for the electric range!!! They don’t answer to emails and on phone calls put me on hold for 2-3 hours and then just hang out! Will never be using Samsung again!!

Samsung RF 32 double door refrigerator - I have been in contact with Samsung about a common problem with a failure on our ice maker, even though it is in several complaint chats and is noted by Samsung as they offer a $700.00 improved replacement part with a bigger fan to accommodate the heat from the motor. Samsungs support line will not authorize the repair thru there designated representative company that also says that it should be covered. The appliance repair company told me to ask for a one-time acceptance allowance and I am still being denied. NO CUSTOMER SUPPORT. I WILL NEVER BUY SAMSUNG AGAIN.

We have had our refrigerator for about 3 years, thank goodness we bought the extended warranty, when we started having problems it freezing up behind the back panel of the refrigerator. Also the temperature and humidity was good. The repairman came out 3 times, each time we had to empty the refrigerator let it thaw (actually, we couldnt store a lot in it because it wasnt cool enough). Finally Samsung wanted the repairman to film himself using this specific tool unclog a line, after a week they could not find the tool. According to the repairman this is a known problem for the Samsung refrigerators. Finally of weeks not being able to use the refrigerator, we got a replacement check. I love the design of the refrigerator but dont ever want to deal with this again. Now I am trying to figure out what brand to buy. I think they all have problems.

I purchased a Samsung fridge March 2013 from the brick with stove, and dishwasher for our new home. Within the first 6 months we started to notice water in the crisper - just one side... OK someone spilled something? That went on for a few more months and we started wondering what/why? Went online and was told to contact Samsung, there was a fix to our problem. I called, they sent repair person here Feb 13 2015. Within 3 months it started again called right away. They sent the same part for a new repair - which was the entire BACK of the fridge - this time will do it! That was June 30/15 and we have been calling Samsung now for a few weeks as it started again?When do they come clean and give me a new fridge? This is obviously unfixable and a malfunction of this fridge - what can I do? So far all my calls say sorry already fixed 2x, no more for you??? Not good!!! I have a basic 2 door model - no ice maker, no water, just a fridge with freezer on the bottom. I need help - willing to repair but will it really work this time? Do I spend the money or toss this fridge and refuse to EVER buy Samsung again?

RF25HM FREEZER DOES NOT FREEZE! We purchased a Samsung in July 2015. In March of this year the drawer freezer stopped working, as did the ice maker. Set up an appointment for them to come out to diagnose the problem. The service tech was here yesterday and did an excellent job of troubleshooting the problem. He thought it would be a simple part replacement (circuit board). As it turned out, it was a sealed unit problem and it would be very expensive. The refrigerator still cools, just not the freezer. He explained that the freezer and refer share the same compressor, the part that operates the freezer was clogged or not functioning properly. I assume there is a valve of sorts that changes from refer to freezer when necessary. In essence, I am saying that Samsung is junk. DO NOT BUY! They should stick to cell phones and tablets. We have a Samsung Smart TV that we wish we hadnt purchased too! The frustrating part is that it was just over the warranty period. I am certain that I am not alone in this, when you pay over $2000 for a refrigerator it should last longer than just under 4 years!

I bought a home where former owner installed a Model DMR577XXX Samsung Dishwasher. From day one, food particles were all over the glasses and dishes. Running it again or on Heavy does not help. I had it serviced for replacement of upper spray arm, but no improvement. Im ditching it and buying a new one after reading all of these reviews from owners with the identical complaint. It is humiliating for a guest to see those specks of food all over the glasses and dishes. I always scrub my dishes down - the food specks are coming from the water in the dishwasher somehow. DO NOT LET YOUR WORST ENEMY buy one of these pieces of junk. OH, and the cycles run FOREVER - Plan on letting it run all afternoon before your dishes are ready so you can use them for dinner!!

2015 most expensive model. Does not clean or dry dishes. Do not buy.

The dishwasher is one year old and from day one smelled like football locker room, even when it was empty. It was installed by Home Depot. I re-routed the drain hose higher to keep water from the disposal from back-flowing into the dishwasher, which I assume has no back flow prevention valve, given the amount of water left in the sump after running. No change. Ive owned and installed many, many dishwashers and never had an odor problem, even when they were full of dirty dishes.We bought a second home home with brand new Samsung appliances. A Stove, Microwave, Dishwasher, refrigerator, washer and dryer. We have issues with every one of them! Poor design and poor engineering is consistent throughout the entire line. I wouldnt even recommend them to my worst enemy! The seller paid $500 for a transferable extended warranty. It took him 3 months of constantly calling Samsung and hours of arguing to finally get the warranty transferred! So, if you have an issue with a Samsung appliance, well, good luck.In addition to the constant horrible smell, the dish racks are very poorly laid out and waste a lot of space. Good luck trying to fit 12 place settings into this. It does a poor job of removing coffee stains from cups. The upper rack has only 2 height settings. On the higher one even small saucers hit the very useless top cutlery rack. On the lower setting you run the risk of the washer arm hitting any moderately tall dishes or pans, which causes food to stick to the dishes.I am speculating that the smell is caused by incomplete draining. There is filter that needs constant cleaning, but even keeping it clean doesnt prevent the smell. There is a sump under the filter where water pools, but that should be clean water? But many other dishwashers leave some water in the bottom and do not have this horrible smell. And, at this price point, the dishwasher should have a food grinder instead of a filter that needs constant cleaning! Again, poor design and engineering! The dishwasher is very quiet, and if you set it up within the confines of the poor design and engineering, it will usually get things fairly clean. But you can find many, many other dishwashers for much less money that will do a much better job every time, and smell fine even with a load of dirty dishes. Dont fall in love with the pretty face! Buy something that works!!!!

We bought a Samsung French door refrigerator two years ago. Our ice maker has gone out and we need another one. Upon looking on the parts on the Samsung website it says It is NOT available. Really? How do they think the people are suppose to fix the ice maker? The last refrigerator we had the ice maker went out in a year. We called the Co. and they said It COULDNT be fixed. What do they think we are suppose to do? Keep buying refrigerator? The next one I buy will NOT have an ice maker in the door.

Purchased a Samsung oven June 5, 2016. Within 18 months the finish on the inside started peeling off. If you pull out the oven racks the finish is off, the bottom of the oven the finish is off. We paid $ 1700.00 for this oven and of course Samsung will not do anything, they say its cosmetic. Regardless if it is cosmetic or not an oven should last longer than 18 months, unless it is not meant to be used for baking or cooking. And of course if the powder coating is peeling then the cooking temp, will vary which it does, have hotspots. Samsung does not care about their customers, they sell crappy products. Now Im afraid to do the self-cleaning. Who knows what will happen.

Ice has started forming on the back wall of the refrigerator. Did some research and this is a common problem with Samsung, called and were told we are out of warranty. We thought the warranty was 2 years but apparently it was 1 year. Tried emailing Samsung to complain. Their site wont let you... They dont want to deal with anyone. Samsung does not stand behind their products.

Have had this refrigerator since 2006, bought warranty. Have had refrigerator leak water since we bought this. No one has been able to repair it and have had 4 repairs on this appliance. The ice maker for cubed ice no longer works and I have called Samsung several times to stand by their product but to no avail. The company wants to sell me another warranty which more money has to come out of our pockets. Never again will I buy Samsung appliances ever...

We purchased a Samsung fridge freezer from eBay, which we were very happy with. It seemed a great bargain... One day I realized I had given the kids sour milk on their cereal as the fridge had stopped working. We called out the service technician who defrosted the back with a hair dryer as it was completely frozen and the fan was locked solid with ice. When the fridge stopped again a few months later, we thought wed save the call out fee, etc., and do it ourselves. A couple of months later, and again. Do we have to pull the fridge apart for a couple of days every month or so?

Since June 14, I’ve made several calls to Samsung to correct the finish coming off the oven, trays coming loose in the fridge and bubbling of the control panel on the oven. They just kept asking for receipts, pictures, descriptions, several times. Every time I got a new person, had to go thru the explanation all over. They told me I bought this May 2018, out of warranty, until I sent a receipt showing July 2018. Anyhow by the time the fix it guy got approved to look at it, he came, took video all over again to prove the appliances were in our house??? Talked to the rep and was told they wouldn’t cover it, REALLY??? The fix it guy said we would have to call them back, OMG, and ask why they wouldn’t cover it. Called and they had no record of any problems and to give them a week and call back. Ready to return this crap back to them. Never been so frustrated!!!

Unit locks up and wont function properly. Display will show all is well but food gets soft in freezer. You then run diagnostics function and it shows all is well. Next step is to unplug unit for 90 sec. then power up and hope that fixes it. Ice maker was junk from the start. Im on third ice maker assembly and possibly the 5th tray. The older the unit gets, the more defrost problems we have. I am replacing main board today. I hope its upgrade and not just a new set of problems.

Model RB215ABBP - I wish I had found these negative reviews before I bought this POS a few years ago. Within a short period of time the right crisper bin started holding water. It still does that! In addition, the ice maker completely broke into pieces. I have a repair guy coming today. If this costs from than $200 I will just replace the fridge. I may replace it anyway. NEVER BUY SAMSUNG APPLIANCES!

I purchased a Samsung microwave model # SMH 9151S 1 year and 5 months ago. The unit has abruptly failed. The unit will not power on, nothing responds. I contacted Samsung and faxed them all of my purchase information. Samsung contacted me to say (what I had feared) that it was beyond the 1-yr. warranty and they would contact a repair person to come and diagnose the problem. I would have to cover all of the expense. Many consumers are in the same boat. We can either pay for a repair that will often exceed the value of the unit or buy a new unit.

I bought a Samsung refrigerator a year ago. I started to notice the temperature will rise in the freezer then drop causing food to sweat and frost over causing ice to stick together and not go through the icemaker. Called Samsung multiple times and got the runaround from one department to another department never heard back. The ice cubes are so big they get stock in the opening and fails to fall into the cup. Because the temperature fluctuates ice cubes sweat stick together when the temperature drops again now theyre too big to fall through the opening so youre constantly taking the icemaker tray out breaking up the ice. This refrigerator has made me so sick that Im buying a new one and Im going to donate this one to the goodwill. Its better than nothing for someone who needs a refrigerator.

I need a freezer department handles for RF263AFRS Fridge manufactured NOV 2010, handles have grey plastic parts that go inside the fridge and hold handle by screws. Handle is not broken, it just cannot hold to the fridge anymore because of the broken parts on both ends. I spent 3 months looking for these parts. Called Samsung and the phone #s given by them, no one has these grey plastic parts. Wrote Samsung customer care email asking for help. They got back to me with template saying I should call their customer service (I know the phone # by heart already!). Its been a few months now the fridge is broken. I have difficulty accessing the freezer because of it. The part I am looking for the freezer handle is actually a part of the whole freezer door and to make things a little worse, that freezer door is no longer available. Same fridge broke on month 13th, after 12 month warranty. It was making ice on the back of the fridge. Part was $170 and $150 was the labor. I am very dissatisfied with the product. It was expensive fridge and I was hoping to be able to use it for a while. Now, people from Samsung, how to find these broken parts. Please help!

Our Side-by-Side fridge stopped working about a month ago. I called Samsung and they offered me a 1 year warranty (which I thought was odd since the fridge was 4 years old). So I accepted, and they referred me to a local repair shop, A&E Factory Service in San Antonio, TX, which by the way is no good as well! The technician came out and said 4 parts needed to be ordered. Only 2 parts came in. Tech ordered other 2 parts. Only one part came in. I HAD to follow up with the Tech, with his company and with Samsung to get that 4th part ordered! Parts finally came in, and the fridge was repaired. Following week, fridge is not working again. A&E sends a Sears tech and says compressor is out of refrigerant (possible leak). He fills refrigerant and leaves before the fridge even shows that it is cooling. Fortunately it did. 2 weeks later (which is today 11/13/13), the fridge is not working again. I call Samsung and get transferred 5 different times because they cant give me a correct department to speak with. In the end, hopefully my fridge gets fixed. I decided to buy a backup the 2nd time around in case this would happen again (which today is the 3rd time). Im pretty sure they are just going to send another tech who seems like they do not know what they are doing and dont make the effort to ensure the fridge gets fixed for good. SO dont buy a fridge from a company who makes TVs and phones, lets put it that way. The model number of my fridge is #RS277ACBP/XAA. That was $1500 down the drain. Dont let the LED lights fool you in front of the fridge and drag you in because you think it looks fancy. Samsungs warranty is no good, their customer service is no good, and the contractors they send to come repair your fridge is no good.

BEWARE. Had problems from the first week. Leaks like crazy on the heavy wash cycle. After several service calls and repairs we gave up and stopped using that cycle as the issue could never be resolved. We only use the express cycle to avoid leakage. Worked that way for a year. Now we have a computer problem where the key pad just blinks but the dishwasher wont start. Sometimes it works sometimes it doesnt. Most expensive piece of garbage weve ever purchased. So sick of service calls. Going to trash this piece of junk and cut our VERY EXPENSIVE losses. This was supposed to be top of the line. Dont be fooled. Its garbage.

I purchased Model number RF263AEWP and we have been dealing with ice in the fridge under the crisper drawers. Samsung has not fixed this issue and it appears to be affecting a larger number of their refrigerator. I am disappointed in that I thought I was purchasing from a reputable company, but in viewing the number of complaints and the large number of models affect, I will no longer purchase Samsung products!

Dont buy Samsung dishwashers! I bought DMR78AHS stainless steel dishwasher and it is absolutely horrible. Weve had nothing but problems. The brackets constantly break off, clogging the unit. I have to constantly rewash the dishes because they dont come clean. I have to towel dry the dishes because the machine doesnt dry like it should. I have had the water pump replaced. I have had numerous service calls to my house and thank God I had extended warranty. I didnt have to pay for it, but Im still pissed with the warranty because they took me through hell and back before they finally ruled it unfixable - and agreed to give my money back. Never again will I buy their appliances. When I talked to the rep at Lowes Home Improvement, she stated that they get a lot of complaints about the Samsung dishwashers! Buy at your own risk!

Waterwall dishwasher model DW80h993OUS started pouring water from the bottom shortly after we bought it. Two service repairs later it is still leaking. It is only a few months old and this is unacceptable! There is no reason a new, expensive dishwasher should be continuously patched together. Im going to give Samsung one more call and hope they do the right thing and replace this dishwasher.

I have made the mistake of purchasing Samsung appliances in the last 2 years. Within the first year, the washing machine broke. After several calls to Samsung, a service technician came to our house to repair the machine. At this time, the technician reported back to Samsung that the washer needed to be replaced. I realized at that point that our situation was looking like the beginning of a nightmare. After several conversations between the service technician and Samsung, our machine was finally replaced. We also purchased a Samsung dishwasher. Within 13 months I had to hire a service technician to replace the thermostat (error 1E, 3E) for 282.50. Now, almost another later, another error OE. I will NEVER buy anything Samsung EVER again!

I now join a select group of people that have made an expensive mistake. I bought a Samsung RS263 less than 3 years ago and now the ice maker and cooling fan have stopped working. It will not only cost me $375.09 to fix, but the parts are on back order and will take 5-6 business days to get here (translates into 8 days). I share the sentiments of many, Its a refrigerator, youre supposed to plug it in and forget about it for next 15 years!!! Now its down to can they really fix it or did we waste $1,300?

I bought total package from Lowes on 29th April 2018 and same delivered mid May. Already microwave is gone and called up Lowes. The service guy could not fix it and said it has major issue and took the microwave saying will advise by end of the day. Now it is three day no response from the service guy as well as Lowes. Today morning dishwasher door does not look. We tried to check the owner manual and DID the setting. Nothing works. I will never recommend this product again due to failure within six month and poor service.

Bought a Samsung French door bottom freezer from Sears a couple years ago and the crisper drawers have flooded/froze from day one. I cant even use either of the crisper drawers at all. This is the worst refrigerator Ive ever owned. I see the same complaint all over the web. Where is the class action lawsuit for this problem? Sign me up. I will never own another Samsung and I make sure I tell anyone I hear shopping for a new refrigerator to steer clear of any Samsung. I cant describe how much hate I have for this piece of junk I paid good money for. Buyer beware.

Leaking, freezing, no water coming from dispenser, too much ice in icemaker, overflow... Now wood floor damage!! To top it off, it seems it cannot be fixed permanently. I guess the best thing we can all do is to REFUSE TO PURCHASE SAMSUNG PRODUCTS ever again. Samsung does not stand by their products, they have terrible customer service, and they do not redesign their products to improve a known problem. Junk!

I have had this Samsung refrigerator (model RF266AERS) for at least 10 years. It has a one touch pure water dispenser (I chose the inside dispenser) and it’s easy to change the water filter which doesn’t take up much space in the back of the fridge. It also lets you know when to change the filter. The bins are removable and the shelves are adjustable. The freezer bin holds a ton of food and I chose to have the ice machine inside the freezer which makes ice on a regular basis. It is easy to clean both inside and out. Its design is a very pretty. I have never had to get it repaired, so I never had to use the warranty. It runs very quiet. All in all, I would give it a 10!

I remodeled my kitchen 2 years ago and purchased all Samsung appliances. This was the worst decision I have made in a long time. First of all every piece is garbage. What happened to Samsung?? WOW!! But specifically the oven is dangerous. I have considered replacing it since it was brand new because of the fire hazard. My daughters bedroom is right off of the kitchen. I have melted multiple plastic bags and set several things on fire because all the time the knob gets bumped on when you walk by it or reach to the microwave above to and brush against it. One morning when I went in there the burner was on, just barely thank goodness, and someone had put a Krispy Cream box on the stove. The box was brown from getting hot. I took a picture of it. I had three teenagers in the room next to the kitchen. One day Samsung is going to have a HUGE lawsuit on their hands when someone dies in a fire due to the ignorance of their engineers and the refusal of the company to correct the defect. It should be common sense to put as safety on these knobs. I am not surprised to have come across this page. Never will I purchase anything else made by Samsung.

RE: Samsung refrigerator, Model # RF26J7500. We had the ice maker repaired as it was leaking and the ice was slushy. Ice would build up in the maker and had to be chopped out. The ice maker drawer sticks/freezes and is difficult to pull out. It is cracked. Items in the back of the refrigerator were also freezing. The repairman also fixed the wheels on the pull out drawer because they kept falling off. The drawer has never worked correctly. The cover is cracked, it sicks and rubs against the plastic on the sides. This is causing white shavings and dust particles. This is a huge concern as it is a SAFETY HAZARD. The dust and shavings are getting on items in our refrigerator. Ingestion of this plastic is obviously toxic. In addition, we have two cracked door bins. I called Samsung today. After being told the drawer and bins are not covered, I asked for a supervisor. The associate came back on the phone and stated the supervisor also said it is not covered. I asked again to speak with a supervisor and was put on hold again. The associate came back on and stated they would replace the broken items. I requested my concerns be documented well, and reiterated my disbelief that Samsung has not recalled this refrigerator. Both the store I purchased the refrigerator from and the repair technician stated that Samsung refrigerators are notorious for these issues and they receive continual complaints from Samsung customers.

I purchased a French door Samsung refrigerator model # RF28HMEDDBSR/AA a little over 4 years ago. We started to have issues with the ice maker and cooling fan motor about 13 months after we got it. We contacted Samsung and were told that since it was out of warranty...its a 12 month warranty!! That we would be responsible for any repairs. We have now had the same thing fixed 3 times (in 4 years!!!) and it just stopped working again. This time the freezer and climate control drawer also quit working. They are both sitting at around 57-59 degrees Fahrenheit.We have had to throw away thousands of $ worth of food and when I try to contact Samsung, they are saying that there is nothing they can or will do. We have a Facebook group of over 19,000 (yes, that is NOT a typo) of other really unhappy Samsung Refrigerator owners. Seems like all models and all designs! Samsung has been aware that there was a defect in these and refuses to take responsibility. DO NOT BUY ONE, you will love it for about 6-12 months and then hate it for the rest of your life!!!

We purchased Stainless steel kitchen appliances in 2016 and have nothing but issues. Bought an extended warranty and even they refuse to repair anymore. Refrigerator - stop making ice, didnt cool properly, buildup of ice under deli tray, door handle came off of freezer drawer. Microwave - not warm properly, some of features not working. Dishwasher - will not drain water proper or wash dishes efficiently (dirty after an entire cycle, motor keeps running). I have contacted them. They only guarantee a year like most. Thats why we got the extended warranty. Never experience such repairs. Its only been 3 yrs. Something is wrong with this picture. I have spoken to them and they have washed their hands. Even the warranty service man told me that they were bad manufacturers and that they get calls all the time back to back for same issues. Please YouTube the models before purchasing. We are out of $4000 basically. I filed a complaint with BBB. They need to stick with cellphones.

After only four years, the evaporator went out with this horrendous noise. Had tough time finding a Samsung repairman in my area. When I called their support line I was told to trouble shoot. In no way was this a trouble shooting matter. I was finally put in touch with a repairman who would actually work on the thing. The evaporator was changed out. The next week, the fan in the new evaporator went out. A whole new evaporator was ordered and put in. This took approximately three weeks. After another two weeks, the refrigerator was not cooling. The repairman came back and said that the unit was working, but the water line froze up. It was defrosted and the unit worked for about 2 weeks and the thing started heating up again. The temperature read 57 degrees. So, I was out a refrigerator for a total of 2 months, not counting the amount of food lost. I am joining a class action suit and getting rid of this piece of crap. Will NEVER recommend anything Samsung to anyone.

Im as upset about this issue as Ive ever been about dealing with a manufacturer. I will never purchase a Samsung brand device or appliance. The unit is a RF266AWEP. It stopped cooling 7 days ago and my wife and I have been taken on a journey of phone calls and multiple transfers to Samsung executive support staff all resulting in a cowardly This service ticket has been cancelled email that came through last night.We paid for an Samsung authorized repair technician to troubleshooting the unit. I was hoping the issue would be something simple and they could fix it. The service tech stated that the issue was with the compressor and would cost around $800-1200 in labor to repair. But, great! That part (and labor to repair) is still under warranty so we call up Samsung and spend a total of 12 hours over the course of 3 days on various phone calls, speaking to support reps. There are 3 authorized Samsung service centers in our area. The one that came out, refuses to perform the repair work because they are overbooked. The second refuses to come out because another repair provider has already looked at the unit. The third does not have someone that can perform closed system compressor work. So in the end, no one will fix our Refrigerator and Samsung just closed the ticket and left me a voicemail stating the ticket is closed. The end. This whole process feels extremely shady. I think they are trying to force us to just give up and go buy a new fridge. Dont buy Samsung products. If you have, good luck with warranty repairs.

On Oct 12 of this year I bought a Samsung Self-Cleaning Slide in Convection Range Model Number NX58H9500WS. I normally keep it clean manually, but decided to try the self clean option a week ago. After it heated up, black noxious smoke was billowing out of the oven. It was setting off all my smoke alarm, and spreading black soot everywhere. I shut down the machine from the electric junction and opened all the windows. I believe if I hadnt thought quickly it would have set fire to my apartment. I called Samsung, and they came here and inspected the machine, and voided the warranty. How does one void a warranty on a machine that was obviously defective, and could have caused a house fire? I went to the place I purchased the machine, because I had a warranty with them. They came, and they verified the stove had gone on fire. The company I purchased this from is taking care of the issue that Samsung should have taken care of. This is reprehensible on the part of Samsung Customer Service. We are now allowed to return said item to the store and will be picking out another range. You can guess it will NOT be a Samsung.

Purchased a Samsung fridge RF217ACBP in June 2011 and have the same complaint I am reading over and over. I have had 3 service calls for the same problem, water in the veggie/fruit bins, thick ice under the bins. This time the fan was very noisy and would consistently run. Called Xmas eve and the service guy came out on 12/29, the back panel was completely frozen, had to shut off for 24 hrs, and parts were ordered. When I called on Saturday they were nice, but no help. You need to have 4 repair calls in 1 year to even be considered for a new fridge. I have already told many people not to purchase a Samsung fridge or anything and will never get another one myself. I think they should stick to phones & tablets. Let’s hope what was fixed today will last, but once my master protection plan expires in 2016 (glad I have it) the fridge will be gone. Samsung needs to get their act together and maybe if enough people stop purchasing product they will get the message. NO MORE SAMSUNG APPLIANCES FOR ME!!!!!!

Purchased a Samsung convection microwave oven for 299 Sing dollars and the very first day I wanted to bake muffins. Heavy smoke came out of the oven and filled the whole kitchen and spread to other rooms. I panicked and switched off and called the company. They said the technician can come only after two days. Then the technician arrived and said the coil has gone and replaced it. By then, the back of the oven looked all burned out. I wanted a replacement as it was on extended warranty, but the repair person said that it will not have any more issues. Tried to bake again, this time, the cake was not cooked in the middle, only the sides were cooked and it was all a mess. My previous oven was Sharp convection, used it for 9 years without any problem. I will never buy the Samsung oven again and will not recommend to anyone.

My advice - DONT buy Samsung products. The condo block my friend lives in has Samsung dishwashers installed. Three of them that I know of have quit. It is impossible to get good service with any kind of results. The technician at the other end keeps you on the phone for hours and wont consent to new parts or agree that there is a problem covered under warranty. It took one gal seven months to get any results. Two are still working on it. They are not cooperative at all. We had a Samsung TV. What a disaster. The picture was always blurry and with movement, it was followed by a delayed shadow. Weve switched to LG products and love them.

Ive owned nearly every brand of dishwasher available in the USA at one time or another, from a Caloric in the 1970s to, Whirlpool, GE, Frigidaire, Kenmore, and most recently a Samsung. None of my previous dishwashers ever leaked water except for the Samsung. The motor shaft seal leaked and the water caused the pump motor to fail. $150 dollar repair if you do the labor yourself. After watching many YouTube videos on Samsung dishwashers I have discovered this to be a common problem. Its a poor design that has cost Samsung a repeat customer forever.

I have purchased a Samsung refrigerator, model no. RT26GCP50, with invoice no. ** on 22.02.2012 from M/s Sharda Ent. Mansarovar. Please note that since the last three days, I have been facing abnormal noise (short circuit) from back side of the refrigerator. I called several times to M/s Sharda Ent. and toll free number to rectify the problem, but to date, I have not received any response. Kindly look into the matter and send us engineer for the repair of my refrigerator.

This is the worst refrigerator I have ever used. Well the refrigerator and freezer are fine. Its the stupid ice maker. It doesnt give cubed ice, it gives pieces of an ice cube. My floor stays wet because of this. I have had 2 Samsung people check it out and they said thats how it works. If you like having little pieces of ice fly out at you then this fridge is perfect for you! Ours is about a year old so Im stuck with it.

Still waiting over a year for glass part on top of the stove. Also the oven heated so slow and inconsistency. I set it up at 350 but it heated up to 200 so its not reliable. Regarding to the glass part, the tech guy said it is only 2 made in our USA. We are waiting so long and dont know whats going on. Even though we have extended warranty on it. Any questions, contact me as Im living in parents in law home. Their name is Melvin and Shirley Harvey. TIA.

We bought a Samsung RF26J7500SR 3 door refrig eleven months ago. WHAT A POS. The refrig compartment fan system keeps freezing up (repairman said its an inherent design error! ), preventing it from staying cold. We threw out everything inside on Labor day as all the food spoiled waiting the 12 days for the repairman. Then I was told we had to reschedule since the refrig needed to be unplugged for 48 hours for all the internal ice covering the fan blades to melt. On the return visit days later parts were replaced and a factory anti-freezing kit installed. Now, two months later, the fridge is full of Thanksgiving leftovers and its warm inside again, seems like the same problem. Samsung customer service can only confirm its broken, gave me the number of a local repair guy that will fix it under warranty. I assume the repairman will give me an appointment 12 days from when they call me back, which was how long it took for them to come to the house for the first repair!!! Looks like we will throw out everything again. What a joke. I will have to take another vacation day to wait for the repairman. Anyone who buys a Samsung refrigerator needs their head examined!!! I will never ever buy another Samsung appliance of any kind.

RF263BEAESR/AA - One month and three days after date of purchase from Best Buy, the handle on the freezer drawer fell off. The threads on the plastic handle latch had been stripped by the stainless steel bolt inserted into it. The bolt was used to attach the right side of the handle. The Samsung repair rep. told me that since the handle worked when I purchased the refrigerator and no longer did, I had damaged the handle and thus the damage was not covered by the warranty.

Model number NE59H7630ss. We purchased this oven on July 17 at Home Depot. The oven stopped working yesterday. This appliance was gently used by us. Home Depot site gives this 5 stars. When I went to leave my review it doesnt show. Very disappointed in this product.

I own a Samsung black stainless steel refrigerator. The ice maker stopped working a few months later. Never made a big deal about it but after calling Samsung they wanted to charge me for a tech to take a look. I did buy the extended warranty. Samsung has a class action lawsuit against them for this problem. They never made the American public aware of this problem. They insist there is no recall but acknowledge via bulletins there is a problem. I asked both chat technician and customer support why are we not being told and asked to speak to someone who could answer me. I was told no one could call me by Kit the chat tech and customer support hung up on me.I own about 12 different Samsung appliances. Disgusting how they take our money and then turn their backs. I am a hard working American citizen and I refuse to put another dime in Samsungs pocket. Their employees take joy on seeing fellow Americans used and I would never recommend buying Samsung again. I wasted 4 plus hours to be lied to then to be hung up on. I would recommend never to buy Samsung and I will make it my duty to rid my house of all Samsung products. This company is all about defrauding hard working Americans.

I bought a gas stove, I have about 5 weeks peeling the paint, they design that it doesnt cover that because I damage it, that I must use special products to clean it, all my life I have cleaned it the same and I never had this problem. That is of crazy. I will never buy Samsung again and I do not recommend it, the truth angers that they do not want to take responsibility and see us as we do not matter as customers.

There isnt a whole lot of space to store food. The freezer is also lacking in space. The outside appearance always looks like it hasnt been cleaned and it would be nice if magnets would attach to it.

Purchasing a Samsung Dishwasher - was the WORST appliance weve EVER purchased. If interested in having food re-circulated on dishes over AND over again and are interested in eating someone elses digested ick - then it may work for you! NEVER again here. We had 2 screw ups involving a wonderful.Service man come out to no avail. Over, over and OVER again to hand wash and soak our dishes, as the food particles would be stuck on 99% + our dishes, glasses and cutlery!! So, whats the point of owning a dishwasher??? All we can say from a family point of view: unless you like eating Uncle Bills and Brother Brets regurgitated disgusting leftover food bits and pieces on the plate or spit- up in the glass and stuck on the cutlery. Gross, Gross, GROSS, over and over again. Nope!!! And hello to another reliable brand... Look into/research what (company) you buy from.

Nov. 2009 we bought a new fridge. After 2 days the water quit dispensing. The fridge was replaced. 2 days later the new fridge wouldnt dispense water. Next tech put in a heater to keep the reservoir for the water from freezing. Next the space saver ice maker quit. It got replaced. Next event was the control panel went out. It was replaced Sept. 2012. Now Jan. 2015 the control panel is out again. Weve called several service companies, including Sears Blue Crew, but no one services our area; they used to. This fridge has had service every year. Now out of warranty Samsung says they cant do anything to help us, not even find us service for the fridge. I know well never, ever, buy one of Samsungs appliances again.

I wish I had read these reviews before I bought a Samsung product. I bought a refrigerator and a microwave when I redid my kitchen. The microwave malfunctioned after 3 years and now the refrigerator is not working. The repairman told me that one of the parts is discontinued. Discontinued after only 4 years??? Disgusting. They should not be able to sell expensive inferior products. My Whirlpool refrigerator is still working after over 16 years. No problem!!

We purchased our Samsung stainless steel french door fridge 1 yr 4 months ago. (FModel # RF261B EAESR). Yesterday I noticed the right door was slightly lower than left door by looking at the top. The same day I went to open the door and it came crashing down on the floor!! Thankfully my 3 year old son and my little dog were not around and no one was hurt. Upon inspection the upper right door hinge broke that anchors the door. I think its a horrible design flaw in the part. Although the door hinge plate is metal the male end of the hinge is plastic! That part is what failed. The fall did cause one of the removable door shelves to crack. Im writing this complaint because Im big on safety and hope Samsung reads this so no one gets hurt in the future.

I have spoken to your representative on numerous occasions regarding the quoted fridge (Samsung Fridge RS2530BWP) purchased Dec. 2/07. Again this unit has stopped working. Now my food is all spoiled. I was told by the repair company that it is the motherboard once again. This fridge has been a problem since just after the first year of purchase and you may check the log of my calls.My fridge was purchased in 2007. I purchased an extended warranty and this service co has now serviced my fridge 4 times. This warranty is now off also and now the fridge has quit completely leaving me to deal with an outside service company who say that it’s the motherboard again. The part has to be ordered and it takes 8-10 days or I can have it expressed at an extra $40 and it will be delivered 4-5 days.Awesome service for an essential appliance, wouldnt you agree? The fan has stopped working 2 times, a motherboard replaced one all just after the Samsung warranty was off, of course. Plus there are several large cracks in the plastic of the interior which Im told are merely cosmetic and there is no coverage for that. It was a very noisy fridge, banging and waking me up at night. To say Im not a satisfied Samsung customer is an understatement.Plus Ive again lost 3 fridges full of food which have to be replaced. I hope all of you will read these reviews and refuse to purchase a Samsung appliance ever. Im now forced to look for a new fridge and believe me, I will not ever purchase Samsung again.

We purchased a home and went all out and spent over $5,000 for all new stainless appliances package in our kitchen and spent $3,600 on a new washer and dryer. After $8,600 in bills and Within 3 years our fridge won’t make ice anymore. Our dishwasher gets stuck on the delicate cycle, our stove heating element went out, and finally our front load washer leaks and will not take all the detergent or softener down when it runs. I will never and repeat will never, ever buy a Samsung product again. Not a TV, phone, appliance or anything. Samsung USE to be a good brand. But like most brands that cannot keep the quality up with its production Samsung’s best days are behind them. I would sell your stock if you have it. What a garbage company.

Buyer beware, the Samsung refrigerator looks good, but do not perform well. Ice makers stop working and doors will not close on their own leaving your fridge door open and a beeping noise you can quite figure out where its coming from. Have had one, a sister and friend, all three had the above issues.

I purchased the fridge on the 6th march 2012. All was ok for about 3 months, then the water dispenser valve stopped working. The door would not close properly, had to manually close it. It has been repaired twice and door still broken. Not good enough dont understand why they won’t replace it...

Dishwasher never cleaned that well. After one year, error message flashing blue lights. Samsung paid for the service. Their service tech company replaced epoxy-filled circuit board. It worked for two months and then an error message flashing blue lights. Service tech said it is a design flaw, so keep replacing parts will not make it right. Samsung would not give me a contact name to resolve the issue. I bought from Sears and they no longer carry many Samsung dishwashers, and would not answer my questions about the quality of this product.

Samsung 5 burner gas stove cost approx. $700. Love the 5 burners on the stove. The middle burner is great for simmering or keeping something warm. With having 5th burner I can keep gravy warm while preparing the rest of the meal. Also good for boiling water for eggs. It pays to spend a little more on a good quality stove. You don't want to have to buy another one in two years.

We bought a French door, bottom freezer, Samsung refrigerator in 2012. In 2015 it quit making ice. I replaced the ice maker. In less than 2 years that ice maker quit. I called Samsung. They said they could not do anything because the refrigerator was too far out of warranty. A $2000.00 refrigerator should not require ice maker replacement every 2 or so years. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN. PLEASE SAVE YOURSELF A LOT OF TIME, MONEY, AND FRUSTRATION, AND DO THE SAME!

Ice Maker not working- Refrigerator not staying cold: Already had a tech out to repair the ice maker and the refrigerator and he replaced the ice maker and the back panel on the refrigerator with the two cooling fans. Less than two weeks later and we are experiencing the exact same issues as if nothing had been fixed. On doing research I discovered that this is a known issue and that Samsung used to replace the refrigerators with new ones, but that obviously got too expensive to continue. So now if you are out of warranty you are out of luck! Never buying a Samsung appliance again.

Purchased samsung oven last year. Noticed paint peeling on glass top after a couple of months. Called Samsung and had a ticket for someone to come out to look at oven. Repair place called on day of service advising they would charge service charge since this is a cosmetic problem. Service place said if samsung admits this is not cosmetic then they would not charge. Called samsung back, talked to Shawn service manager. He advised this is a cosmetic problem when paint peels off of glass top. I have had other glass top stoves and never had this problem. This proves this product is a piece of ** and the glass top will peel no matter how you clean or take care of the product. I will not buy another samsung product.

Our Samsung 26 cu ft french door refrigerator (RF267AERS) is only 4 years old and were shopping for a new one. The coils in the back of the fridge behind the plastic panel freeze up and block the fan. The fan gets louder and louder until we unload the whole thing and take an entire day to defrost it. Sometimes the ice on the coils does melt and then it flows down under the deli drawer and inside the deli drawer because of the frozen up drain hole (also behind the plastic panel). I often have to break up sheets of ice under the deli drawer as well. The seals on the fridge doors are already breaking too! I called Samsung and gave them my model number and told them the problem and they told me to call a certified repair company. From the research Ive done online that will cost me $300 and they will just do what we have done which is to defrost the coils, then it will just happen all over again. Ill never buy another Samsung.

Stainless steel that is used doesnt clean well and dings very easily. The interior is very well lit and all the glass shelves and crisper drawers are adjustable. How ever on the freezer side the water from the ice & water on the door drips inside the door and the drawer freezes close.

I have been generally happy with Samsung products over the years, and when I needed I microwave a couple of years ago, I bought a Samsung. It was manufactured in 2014, and has already broken twice. In February the door stopped closing. Now it has stopped working completely. Ive seen microwaves last for decades, and this one cant hack 4 years of service. Samsung eventually replied to me saying It didnt have any recalls, and that was it! I will NEVER buy another Samsung appliance... EVER.

I purchased my Samsung refrigerator exactly 2 years ago. It has been broken (not cooling) for 3 weeks. At first I was told it was the computer board.. I ordered the part... waited a week... and it didnt fix it (& of course this part isnt covered so Im out the $150). Then I called them back and was told it was a relay switch. Another $50 & another week waiting on parts... and guess what?!?! It comes and didnt fix it! It has to be the compressor and Im told I will have to wait ANOTHER week for someone to come out to fix it. All of my food was ruined and I have 3 kids and we are presently living out of 1 small cooler! Very unacceptable if you ask me! I am getting rid of all Samsung devices and appliances that I have and moving on to better companies! Consumers beware!

I had a problem to open the buttom drawer of the freezer section of my new refrigerator from the beginning and went back to Sears and was told to lift the drawer up more, that did not help. After month and months of trying to open that drawer I finally ripped it out and actually injured my hand. I then called the SAMSUNG company and they told me they will send somebody they work with in Valrico, Florida. I asked them if they do not have somebody familiar with this type of fridge problem closer to my home in Bradenton, Florida and I was told NO. A repairman came, unscrewed and screwed back again the FREEZER COVER DART SEAL and also told methat the digital display should be replaced. (The digital display is fine, except on the zero degree 0 there is a small piece not lit up). I removed a big amount of ice under the buttom drawer and the repair man a small part. BUT, my problem is NOT taken care of, I still cannot open the buttom drawer and ice on the back is still accumulating and for that service which did not accomplish anything I had to pay $90.I sent an e-mail to Samsung but I am still waiting to hear from them again...I will today try to call them again but I seem to get somebody overseas on the phone and they are just telling me that my warranty has run out although when I bought the refrigerator I was told I have a 5 year warranty on the appliance.

I bought a Samsung dishwasher (DMT800RHS) because I thought it would last for at least nine years (the average dishwasher LASTS 9 YEARS). Its only my husband and I at home... we use it once every 2-3 days. After 2.5 years we start noticing food left on the dishes. A week later, its not even spraying dishes. Turns out its the motor. We spent $150 to find out that it would cost another $450 to fix. DONT BUY SAMSUNG APPLIANCES. Im going to buy an LG because at least they warrant their dishwasher motors for 10 years.

I bought my Samsung refrigerator in 2014 and have had nothing but problems with the ice maker and food being ruined continuously because it keeps defrosting. I have contacted Samsung numerous times about the issues. Their warranty is a joke. Especially when you have to pay $75 just to get the company they send out to look at the item. The food replacements was definitely not worth what I paid for this product. I have read horrible reviews on their appliances and unfortunately I regret purchasing this product. I will never purchase another Samsung product.

I have purchased a refrigerator of Samsung because that time I think its good but I am wrong that time. There is no any product reliability and worst customer service in every parameter. Very bad experience. They didnt help for their customers. I already sent a mail to CEOs, technical dept. But there is no solution about my concern. Only 1 month ago warranty expired & they are not doing any kind of goodwill. Actually I learnt from this concern they dont want that customer again purchase their product in future.

DWF800A (DW80F600UTS) - I bought a brand new stainless steel dishwasher by Samsung on 5th September. It did not work out of the box. I contacted Samsung and they arranged for a technician to call me back. A week later, the technician called and arranged to visit and check it out in a few weeks time. On the arranged day, the technician called to say he wouldnt be out as the parts hadnt arrived. Another week later he called again to arrange a visit - another week later. Eventually, the technician called, replaced the sensors and circuit board and declared that it should be ok hopefully. The dishwasher worked for one wash, then went back to the exact same fault - not emptying.We called the technician back and he said it would be at least 3 weeks before he could call again. Its now 2 months since we received this piece of junk, so I called Samsung again. After 20 minutes on the phone with customer service, they escalated to Executive customer service. After 20 minutes with them, where I asked for it to be replaced or refunded, as it wasnt fit for purpose, I was told that I would just have to wait for the technician to call again. So Samsung are more than happy that I have a non-working Samsung product, have had to take 3 days holidays to wait for their technician and am out of pocket for almost $1000 for a piece of ** not-fit-for-purpose junk for 3 months.I have a house full of Samsung products, from cell phones and TVs to all of the major household appliances. Well Samsung, let me tell you I have gone from being a big Samsung fan to a total hater of Samsung - I will not be replacing any product with another Samsung, due to this shoddy treatment. Please do yourself a favour - dont buy this piece of junk. I will update in another months time, when the technician has had another go at fixing this POS.

Samsung 2.0 cu ft Over-the-Range Microwave Model SMH9207ST - On August 21, 2013, we purchased this Microwave. On Sunday, December 14, 2014, it simply stopped working. After checking to see that the outlet was hot, I attempted to reset the microwave by leaving it unplugged. Plugged it back in with no results, unless you count nothing happening as a result. This microwave replaced an earlier one from Samsung with the dreaded SE error code that wed had for about 2 years. We got another Samsung because our experiences with 4 Samsung televisions, refrigerator and washing machine had all been good. Bad decision. Ill be replacing this one with a Whirlpool. Im fairly certain that quality has probably been compromised over the past 20+ years, but there was a 3 year old Whirlpool microwave in the house when we bought the house and it didnt get replaced for another 18-19 years. I cant remember, but it may have been replaced because of its outdated styling, not because of any problems. Well see how a 2014 generation Whirlpool microwave holds up.

I purchased a NE595R0ABSR/AA Samsung electric range in Dec 2014, by April the lettering around the Knobs for Hi Low Med and Location of burner... had started to fall off. As others have reported Samsung warranty is worthless. They define paint defects as cosmetic and therefore NO coverage. They wouldnt even send me the Control panel cover which I would reinstall. The heating elements work fine as does oven... so far. But I will never buy Samsung ANYTHING ever again.

Our ice machine tries to make ice, but then it drips into large icebergs and clogs everything up or does not work at all even after re-setting it. The company evidently does not back up their products because we can find no help from this company. So disappointed. Our oven is now causing problems, it is gas and it goes out and keeps lighting back up. These appliances are high end and not that old.

French door Samsung that is a piece of junk. Ice maker freezes up, had to use hair dryer to defrost and get it to make ice. Another problem, they say theyve never heard of, water drips from FRONT corner of ice maker dispenser causing paint to chip away from minerals in the water. Have a extended warranty. They tell me the problem is cosmetic. I want to know why the water is leaking from a sealed area which causes the paint to peel off. After paying over 2,000 for a fridge, I expected more. Repairman was here yesterday, still no ice. Have had these problems since early 2017. Bought at Home Depot June 1, 2016. Heard repairman telling someone on the phone he was installing a kit on the icemaker that was a cheap fix to stop it from freezing up. I will never purchase another Samsung anything.

HHgregg sent out a few repairmen (no report), did nothing, said it cant be fixed. I called Samsung they sent out 2 repairmen. No info and no work. In Feb 2013 I was taken to St. Lucie Medical center as I was violently ill. DX Bacteria in my lung. I spent the month of Feb in the hospital as I almost died and almost a year rehabilitating. I cannot open the dishwasher for fear of another attack. My daughter holds her breath and we over clean the unit. The repairman that was here today said to me, It needs to be replaced.

Glass top extremely difficult to clean. After 2 weeks I returned to Lowes where I purchased it to ask if the glass top was made differently. They recommended a certain cleaner. I had a GE glass top for 15 years before this Samsung and it was never this difficult to clean. Then three months later I noticed a very small crack on the glass top. I called Lowes and they only cover for 30 days because I didnt buy the extended warranty. I called Samsung and sent photos but no response. I cant believe the money I paid for this Samsung stove. The top seems to be made differently. The burner areas look like they have rust on them and burn marks. It looks like I never clean the stove but truthfully that seems to be the only thing I do is clean the stove top. I have tried all glass top cleaners and none seem to work. I hate this stove and recommend anyone that wants to buy a samsung NOT to. It looks awful in my kitchen. Samsung and Lowes dont seem to care about it. They think cause there is a small crack that it was my fault. I swear I did not drop or bang on my new stove to make this crack. I am telling you people that are looking for the new double door Samsung electric range, DONT. I am so disappointed with this product.

I purchased a Samsung Conventional Oven from Best Buy in August 2011. The stove worked great until now. I was preheating the oven to bake lasagna and could smell burning plastic. I looked in the oven to make sure there was nothing burning inside and there was nothing. As I closed the door and stepped back, sparks started shooting out of the stove top and smoke was everywhere. I had my two month old son and my three dogs with me in the kitchen. Luckily none of them were injured. The ash from the blowout was all over my kitchen. The breaker blew (thank god) and I immediately unplugged the stove. I could not see an obvious signs of a problem until I really looked at the back of the stove. Where the plug is connected was covered in black ash. I removed the panel to find that the area where the plug connects was completely melted.I have had this stove for almost four years now. THIS SHOULD NOT HAVE HAPPENED!! Im still scared to death that this could have caused a house fire or an injury to my son, myself or my dogs. I will be contacting Samsung to see what can be done. I have read horror stories about their customer support but I have my receipt and pictures to back me. This is UNACCEPTABLE!

I bought the French door, bottom freezer drawer, water in the door Samsung Refrigerator at a local appliance dealer that Ive done business with before. Bought it because it had the configuration and stainless steel look I wanted. All seems to work fine currently but it is very noisy, making loud humming and intermittent vibrating. This started after about 2 years of use. My mothers long time (30 years) refrigerator started making the same kind of noises about a year before it quit so Im worried.

We bought this refrigerator new on 07/24/2011, and on 03/27/2012 while we were at home we heard water running all of a sudden. We went into the kitchen and water was flowing out of the ice maker. We quickly shut off the water to the house and then moved the unit out and turned off the water at the wall. Because we were there and heard this, we prevented $60k to $70k in water damages. Most of our downstairs flooring is wood. The refrigerator was fixed under warranty by a Samsung contracted service organization. Then again on 08/30/2013, the unit failed again. This time I woke up at 5am and heard the faint noise of water running. I immediately went down stairs and stepped into a LAKE. The entire downstairs of our home was flooded and all the flooring, walls up to 16 and cabinets that were built in were ruined. The bill for all this will definitely be well over $50k. NO one should ever buy a Samsung refrigerator with an ice maker. The new unit failed in 8 months and the Samsung repair only lasted 17 months. This is most definitely a product liability case.

Just reached the 6th year of owning our Samsung Side by Side Refrigerator RM257ABSH which we paid nearly $3000. A&E (Sears) is the only repair option... I called every repair place and also asked for referrals to repair people they knew. The A&E repairman that found the leak in our coil was very knowledgeable, but the coil I paid for never came in. The appointment date came and went with no phone call. I called A&E, three or four times before I found out that their parts source no longer carries the coil and they had move my appoint from the 6th to the 20th of February. I called Samsung, since my fridge at this point has been down for 4 weeks and was given Customer Relations... after four business days of going back and forth between A&E and Samsung, I was told that the coil is no longer available and they would have to buy back my fridge.The A&E repairman during the service call told me coils are the most common problem with refrigerators... which means that when you buy an expensive refrigerator from Samsung, you cant count on them keeping parts past the 5 year warranty. The Customer Relations person told me it was past its 5 year warranty point that they carry parts. They offered me a buy back that is reduced by 10% per year. I could have fixed the fridge for $495, instead I trash a $3000 unit for a few hundred dollars... What a deal!!!!!The total repair cost by A&E was $495.00. I paid $185.00 down for parts and the service call. Now I am out of $1500-2500 for a new fridge and Samsung may give me a small buy back amount! My advice... Never, Never, Never buy a Samsung refrigerator because they may not carry your parts after the warranty. Their fix is to give you a few hundred bucks and send you on your way to your next purchase... which in my case will never be a Samsung!!!

It is unbelievable that with all the complaints we are reading about the SE problem with Samsung microwaves, the company hasnt responded. I too have the same beeping problem. I hardly used this microwave and have used it less than 2 years after installation. The fix becomes costly if you cant do it yourself. You might as well buy a new one. Then you have to pay for installation of that. I will never buy another Samsung product of any kind as their support is nil.

I purchased my Samsung dishwasher model number DW7933LRASR in November 2014. Within the first year the circuit board went. When I called the repair company and explained the problem they knew right away to bring the new board as others had same issue. Within a few months of the repair and after the warranty was out the same problem occurred. This time I have to pay to have the company confirm its the same problem - if it is Samsung will pay for the board but I have to pay for the repair (the company is in another town an hour away so probably cheaper to buy a new dishwasher!). I purchased a double oven stove and refrigerator too - no major issues but not 100% happy so would not recommend any Samsung home appliances. The dishwasher is certainly problematic and Samsung does not care about its customers!!!

Bought this unit 3 years ago and now in the middle of the night it starts beeping showing error code SE and will not work. I made soup on the burner. This is an over range unit. Under the control pad and apparently the stream damaged the keypad controls and rendered the unit inoperable. What a sham. What did the engineers, if there were any, think that the operating environment of this model oven would be, arid? I will not buy anything with Samsung on it for the rest of my life and will take my business to other than Lowes. What a scam. Please notify me of any group suit against Samsung for this unit.

We had a broken refrigerator door shelf. I called Samsung and they promised to send me for free a new shelf even though it was out of warranty. Shelf never came. I called back and Samsung said order had been canceled (without telling me) because out of warranty. I said they promised to send me shelf. After several more phone calls and escalations, Samsung said they would not abide by their promise and said I would have to pay for shelf. Also, the ice maker went out shortly after the warranty expired and that costs $500 to fix. Suffice to say, I would not recommend buying a Samsung refrigerator and Samsungs customer service is awful.

Ice dispenser went crazy and was dispensing ice inadvertently into the kitchen floor. 542 dollars later, new front panel with control board, now will not make ice. A&E/Sears made an effort to repair and 3 days later, still no ice. Repair tech said there is a service bulletin if my unit was made 2 months earlier, but parts are still over 500 dollars. To schedule a Tech, usually takes another 2-3 weeks also. Junk is a conservative adjective for this refrigerator. I have read many reviews of consumers with the same problems. I think it is time for a class action law suit against the manufacturer.