I wanted a single unit for the fridge and a single unit for the freezer, and Viking had that kind of option for me. However, Ive had mixed feelings because the first one I got had something wrong with the door and it ended up causing water damage on the floor of my new home. I was not very happy about that, but they have remedied the problem and I got a brand new refrigerator.Their team was also friendly.

We bought (it was 100% my husband who wanted this stove even though I cook ALL the time) a 36 6 burner Viking stove in November 2004. Within the first 2 years, a repair guy had to come in to fix the ANNOYING click-click-click sound from the burners. Then a year later, came back to fix the click-click-click sound (and taught me what to do to try and fix it myself) as well as the broiler which broke. It is now mid 2011 and I have had no oven for over a month because about 6 months ago, the oven went and I refused to pay the $400 for the visit from a repairman just to tell me that I needed another part. I tricked the oven to work; first by putting the broiler on for like 10 minutes then carefully turning the knob to the temp I needed it by, then preheating it for like an hour along with an oven temp gauge thing. But now, the oven and broiler are no longer working. I have a service call into PSEG to come and fix it. I asked them if they service Viking and they said that they will. Well see. I also have the issue with the caked on grease on the burners that no matter what I do, will NOT come off!I HATE this stove.

I could kick myself for not reading these reviews before buying Viking!!! Built a new home with all Viking appliances. Serious quality problems on everything except the range....so far. They are not a refrigerator company or a dishwasher company. I am as far to say they cheap quality! We absolutely wish we could go back to our GE or Maytag kitchens. In 2 new house with GE and Maytag and 15 years we did not even have 1 service call. Viking in 1 year of our 3rd new house 3 problems with ref. and just a bad dishwasher (never dries). Frustrated and feel terrible that I spent $10,000 over our budget to get Viking to end up with this level of quality and service.

We wanted to have a nice Viking refrigerator as we thought it would be better than its competitors. I like the idea that when you open the door, it has the temperature and all of those little controls. The first thing we didn’t like about it was that it didn’t have a water dispenser on the inside or the outside but that hasn’t proven to be a big problem. Another issue is that when the ice falls into the bin, it’s pretty loud. My wife has more issues with it. One time there was some kind of leak and all the ice melted together. We had a nice relationship with the dealer except that when we got the refrigerator and found out there was no water dispenser, we called them and he never called us back. After a while, we just got used to it and I was disappointed in that. He was a good friend when we were buying from him but after we bought it, he didn’t wanna be bothered. But overall, we’re happy with the refrigerator and we don’t have any big deals about it.

We were looking at the Wolf, and it was out of my price range. And the only reason I looked at the Wolf is because of its name in the industry. When we went to the store, the gentleman pointed out that its not necessarily the best product on the market. Its just got a following and a name. It was my first time purchasing a gas stove and he showed us the Viking. He told us a little bit about it and the features, and it had a model that they were actually discontinuing and it was a really good deal and we picked it up.Even our renovator who installed it said, This is a really good oven, because of the way it cleans. The grill of Wolf is tight so its harder to clean. With Viking its so easy to just pick up the grill and wipe it and its done. I love the product. You can really control the heat and Ive never cooked with gas before. I was reluctant, but its a lot more controlled in the heat in how you cook so I like it.The rep was also really good and knowledgeable and not pushy when I first went. He educated me on this. So check out the product because the Wolf and the Sub-zeros got its name in the industry and then everybody wants one, but they don’t realize that theres this other product that are just as competitive and has better price points that are equally or if not, better.

Viking Range came with the house and the person who renovated the house put it in. The quality is okay but its very expensive and it doesnt have a softening feature on its oven. I think the quality of the craftsmanship is very average for that type of product.

I was told about Viking and I made my third purchase from them. The decorator talked me into it too. But I have a problem with all of their equipment like with my refrigerator. I called the person that takes care of the fridge and they told Viking that it pushes back. I had to have a man come twice and pull this forward. Im now having a contractor to come in and put a bar behind it. Its very hard for me to get into the refrigerator doors because its halfway locked in next to the oven. The freezer is lousy too and somehow makes a lot of ice.Im not so thrilled with the oven either. Its very expensive. I have stainless steel and its so hard to clean that up. The dishwasher is also complicated. Sometimes it goes on and sometimes it goes off. I called to find out what Im doing wrong and I had to push the button again. I would not recommend Vikings to anybody. I had it for a few months and I have a problem with all of their equipment. Viking products look good and everybody is impressed with the fact that theyre so pricey, but I hate Viking and want to tell my friends its the worst. Im unhappy and its been a terrible experience.

I bought a new home and Viking came with it. I like that the appliance cooks well. To be honest though, I haven’t had the best experiences. We’ve had to have some repairs for every appliance since I’ve lived here in one year of owning brand-new products. So I’m not exceptionally thrilled. I have a fridge, a stovetop and a microwave. There was some build-up of ice in the freezer. The most aggravating part is that I sit and wait for installers all day long. Then, they do it over and over and over, so it doesn’t sit very well. I had three times they had to come out for the freezer and the stovetop. Twice they had to come out for the microwave. But at this moment, everything is working fine.

I first heard about Viking Refrigerators at Hahn. Theyre gorgeous, high-quality refrigerators and I like the way theyre made. I like the steel in the doors. I love the my fridge when its working. It has been over a month now and mine hasnt been fixed. We had Viking replace the ice tray. They had to send the whole tray when it was just the round thing in the back. Its made of plastic and if the ice gets jammed, its knocked off. It should have been made of metal. Also, the board went out and it has been on backorder for a month.

We purchased a 30 inch Viking Gas Range about 5 years ago and were so impressed with it we bought their dishwasher 2 years later. What a mistake. The dishwasher was very quiet and we did not realize the pump was running continuously. The electric bill soared and we finally realized it was running. I called Viking to find local service and they tried to send me to a repair service about 100 miles from where I live. When we found the local authorized repair service they pulled it out and found a very small moisture sensor in the bottom tray under the dishwasher was to blame. The repairman could not get any information on when Viking could send the part. When I followed up directly with Viking parts, I was told they would get back to me, but never did. I was eventually told by Vikings authorized repairman to throw it out. $2,400 for a 3 year old dishwasher and it was useless. I replaced it with a Bosch.Now it is the gas range. The oven wont light, the burners wont light first time and the grill goes out. We replaced the electronic thermostat ($378) and it initially worked, but has now reverted to pumping gas into the house without ignition or resignation if we manage to get it going. Viking neither stands behind their products nor have a value even close to their costs. They could give these things away free and they would not be worth the risk to life.

I like everything about the particular Viking refrigerator that I bought. Its very quiet and the quality is very good. The lighting inside is amazing and the outside and drawers are nice. However, their setup was totally not what it shouldve been. They came in, put in the refrigerator and that was it. When they set it up, they put the handles on and they left. But the handles need to come back off to get the plastic out, which they never did, so it was there. It took me about two weeks to peel off the plastic thats so tight on that refrigerator. It was like pulling off glue off the refrigerator. They came back once and the guy was late, and I had to go to work. And then I never recalled them to come back. My husband peeled off the rest. Also, when you pull out the drawer on the bottom, the other drawer comes out with it, and you have to push it back. Other than that, Im really happy with the refrigerator. Its really nice and I love it.

When our Viking range was first brought in, the range had a panel that wasnt squared. It had been assembled off-kilter so people had to come out and take care of that. Then getting the range set up was a little bit challenging as well. We put the full range in the island so we needed to get a downdraft. But the Viking dealer didnt seem to be quite as knowledgeable to be able to tell our builder what exactly was gonna be needed to install the downdraft. They gave us the specifications but it didnt really include anything as far as the downdraft being vented down underneath the floor. When you have a cooktop, the downdraft goes in the cabinet underneath. So our case was a little different too and that was partly why they were unfamiliar with doing it that way.This range also basically came with a free dishwasher but it doesnt dry. It also has had a strange odor from day one. Then for the warranty, I went online and put the information for the range. But for the dishwasher, there was a registration-type card. I mailed it but it came back to me because the address was wrong. It made me ask whether that was why they were getting rid of the dishwashers.But other than those, everything has been great so far. I like the overall look and style of the burner. The range also has a light that comes on when you open the door. Then there is a little button that you can push for the light to come on when the door is shut. But the light doesnt come on and it has never worked. The supplier from whom we purchased the oven has given me a number to call though. That aside, the quality is good. We also got the griddle that you can put off and on the top of any of the burners and its a great feature. I love that thing. It’s a non-stick one rather than purchasing the range that has the griddle built into it.

I purchased my Viking refrigerator along with my Viking stove and dishwasher with my new townhome in 2003. I had to have service within the first year for my Viking refrigerator and then again. I guess the freezer had shut down and water had been on the bottom of the freezer, then froze and had to try and scrap it off. I called the repair and he supposedly fixed it, but then it became rusted. I had other problems which I won’t get into. The list goes on, but now for the last year (8th year) there is a cooling problem and the alarm goes off constantly. Had the repair guy out here and so he said what I may need, which will now cost me $1000 but he is not sure that will fix the problem. My neighbor has put thousands dollars into theirs and now it is not even repairable.Of course I have called Viking several times and they do nothing for me. My repair man came out again and told me what they were offering 1/2 off a new Viking, but who can afford another $3600 plus tax when the first one was expensive enough? I don’t seem to have a choice because I don’t know if I can fit anything else in my built in and match, etc. Something should be done about Viking. Pay up. That’s all I have to say. I need a new refrigerator and they should pay for it. Let’s do something. They are getting away with it!

I was looking at the Viking refrigerator and it was fit for what I wanted it for. It was also better priced than most of the other commercial units, so I decided to purchase it. I have it in my home for a year in May now and its a good refrigerator. But I had problems with it and I had technicians out here at least four times to work on it.I had a tech out twice for the icemaker when it wasnt working. Something had burned out in there so they had to come and replace that. From what I could tell, these repairmen were not familiar with these products, so they were not too sure. They were constantly making phone calls asking someone else how to do things but most of all, it was like some of these things were failing inside of the refrigerator. I also had a problem with the water dispenser. The rubber over it was broken and Viking shipped one part out. Then the repairman was out for that but it still didn’t work properly. So now, I’ve been waiting for this thing to be fixed and it has been three months. Aside from that, the BlueZone bulb burned out when it should not be going out after only seven months. I didn’t even have the refrigerator for a year. So, I had to buy another bulb which was a hundred bucks. Then, the refrigerator kept beeping after I replaced the BlueZone bulb, so I had to call somebody to come out to turn off this annoying beep. It was weird. All in all, Viking hasnt fine-tuned some of the little things on their product and everything there needs to be looked at. Even the replacement parts werent fitting and I don’t understand it. It’s also a little disappointing. I haven’t even paid the thing off and I’ve had the service guy five times out. They need to care more about customer service, too. The refrigerator is under a three-year manufacturer’s warranty but they wouldn’t replace the bulb. First, they told me that they didn’t have the bulb. So, I got the bulb at no cost. Then I didn’t hear anything, so I followed up with them and they said that I had to go back to my dealer, buy the bulb from them, and let them come and install it. Not only that, when I called Viking, they didn’t have the bulb in stock and I had to wait four months for someone to get this stupid bulb in stock. But Viking sells an $11,000 refrigerator, so they gotta have the replacement parts.

Our new Viking Fridge is awesome! We love the bottom freezer option and extra shelves the new model has that our older model did not have. Our little boys are now able to access yogurt and drinks independently and that is a huge bonus for mom!

I’ve owned several Vikings including an outdoor grill, a six-burner cooktop, and the convection Viking Range that I have now. The grill and cooktop are good but this particular range was defective. The dealer was good but I dont know why the referred me to this service company that’s way out in BF, Michigan when their service company is closer. It left a lot to be desired on the scheduling. But I was able to get the dealer to actually send somebody else that fixed it. Although it took them four weeks to get it operational after I purchased.

Friends recommended the Viking refrigerator, and its name-brand and model made me go with it. It has a feature of ice in its door, and its my favorite. The quality is okay, but I had to do one repair recently. Ive also changed the refrigerator once since 2004. There was an issue with something and they offered to upgrade, so we did to get the ice and water in the door. Then, I had to replace the solenoid valve once for the ice-maker and the door stop. The parts of the refrigerator are expensive but other than that, they have very good customer service reps who are very helpful. I told them what was wrong and they sent the service guy out. They were able to fix it and they didnt have to come back twice.

In the past month and a half that Ive had the Viking range, the quality has been nice. It came with our brand-new house so the builders were the ones that put it in and I love the stove. I had a little bit of trouble registering the product over the internet. But then I sent them an email and they responded quickly. I also spoke with them over the phone and the representative was nice. She gave me the information but I needed to log in an email and send the details, and that was actually done for me. I’d recommend Viking. When I went into the website I saw so many other products they have too.

The range is amazing and its like the centerpiece for the kitchen. But Ive had igniter issues, the hood has a switch that broke, and two of the ovens didnt work. Although Im sure itll be amazing once it gets fixed. It has a feature where it lights up in the front and I can light it to white or a royal blue. In the evening, when I turn on all the mood lighting, I usually turn my stove on because its beautiful and it’s lit. I love the range and I recommend it.

I was very impressed with the quality of this washer, best washer I have ever had. Very quiet, glasses come out perfect. Love it.

I bought a Viking refrigerator because of its looks as well as the companys reputation. The team at the Viking dealer was very helpful and knowledgeable as compared to the other dealers that I saw and I had a very pleasant experience. I like how simple the unit is and so far, Im impressed with its quality.

I was unhappy with Viking Range. It wouldnt hold temperature and it was serviced a number of times by a variety of authorized service agents and it cooks extraordinarily a long time to get it to function the way one would expect a range should. It took many months to get it working. So, the low point definitely was that the initial manufacturing quality was way out of alignment and I expected a lot more out from it being a full type model range. My experience with it has been rough. But I like its center burners, coupled with after the fact we acquired an integrated griddle piece that sits on top, which Im guessing Viking did use some mileage with that kind of burner.

In the later part of September 2016 we purchased a Viking Range model # VGIC 53014bss with high expectations only to find problem after problem with this range, as a matter of fact its a laundry list of problems and too many to mention. I could write a book in less time, its just not believable!!! My theory is and its verifiable that some of the more important components (parts) they install are sourced from China, Mexico etc. They are not manufactured in the U.S. or Europe and this is where the PROBLEM lies. This might not be politically correct but its a matter of fact, if you use inferior parts you should expect problems, and the words (made in the U.S.) becomes ambiguous, it should state assembled in the U.S. Its like buying a Cadillac only to find it has a Japanese motor. Buy cheap you get cheapNow onto the Viking customer care reps, these poor people are subjected to more abuse from disgruntled customers and their complaints, its as if they were part of the manufacturing process, I personally have had only good if not excellent experience with them! They can only do so much and have no options other than to say theyre sorry when problems arise, the executives are solely to blame (Accountability). It seems they must be distant from the overall process i.e. quality control, part supply, etc, etc, in actuality they should be embarrassed. Why should any Viking customer have to wait weeks or even months for service due to a lack of part availability? This also reflects on the service people and their small companys service job becomes protracted and customers like myself get disgusted.Ive recently dissuaded two of my friends from making a Viking Range purchase and not for any reason other than reliability, I am not going to be embarrassed. I just say dont judge book by its cover (oh but its beautiful). I agree but it does NOT live up to its name, its so sad especially when you spend big $$$s and thats for low end of the Viking range line. In summary and again I will not recommend Viking, hence to be forewarned is to be forearmed!!!

My mom had the 36-inch Viking range for a while. She referred Viking and I know Viking appliances last longer. My refrigerator is basic, but I like the way it looks. The chill drawer for the beer and sodas is nice to have. We bought the fridge from Best Buy. They were okay, but they werent Viking-trained. They knew it was a high-end refrigerator and that was it. However, Pacific Appliance, the dealer, should stop using third party people. It was a floor model and it didnt come with a manual. I had to download everything. The guy told us that we should just go on YouTube and learn how to adjust the doors ourselves, and thats why we had to call an actual Viking person to help us out. Even though it was a floor model, they still went ahead and replaced the ice maker just to make sure thats working perfectly and the fridge has been working perfectly since.

I have a Viking gas stove that does not turn off and continues to heat until I have to turn off the electric at the circuit breaker. I have had this repaired just a few weeks ago and it is happening again. I have been waiting for a call back from Viking since Monday and this is dangerous. My husband has called many times daily. The oven thermometer read over 700 degrees. Viking will be responsible if something happens. Weeks without an oven is unacceptable when you pay almost $5000 for an oven. I want this fixed. If my house blows up, it is well documented that this is part of the recall and I have called you guys. Im sure the insurance company would see Viking as responsible. Unacceptable!

I’ve been a Vikings customer for many years and I like the quality of their products. I went through a kitchen showroom to buy their refrigerator. It works and keeps our food cold. It was a great experience overall.

My Viking refrigerator was provided by the builders and has been looking okay so far. I’ve been using it only a couple of months now. However, I do not necessarily like the design of the fridge. It doesnt have a water dispenser. I had expected a refrigerator with water dispenser, but apparently, Viking doesn’t make those anymore. I also would like to have a doorstop. The way the refrigerator is installed, it is very close to the oven handle, and if I open it down there, it hits the refrigerator door and puts a dent. So, I have to be careful. If it could have a doorstop that I could adjust and limit the opening of the door, that would help.

Ive always wanted Viking appliances and I got a really good deal. I did it through AJ Madison. It was a package, so I got the fridge, the range, the hood, and the dishwasher. The range is beautiful. I havent gotten to using it, but Im very excited. I love everything. It really fits my house. It looks like everything is really good quality. AJ Madison was pretty good on the Viking products. However, they had a convicted felon deliver my products and steal my stove. AJ Madison and the freight company they subcontracted out to didnt do background checks and they hired a felon. He unloaded my stove before he delivered it to my house and tried to tell me that he delivered it and didnt know where it went. But AJ Madison made it right.

Ive only had my Viking range hooked up for three weeks and its as expected so far. The dealership we had gone to does not typically sell Viking appliances but they had one in stock and I got a good price on it. I liked the design of the product too. But I had to call for a couple of parts that were not included and they were willing to overnight the parts out to the house. But they were in the middle of inventory so I havent received the package yet. Other than that, the range cooks faster than our old stove.

We remodeled our kitchen and we liked the quality that Viking Ranges seemed to have. Moreover, it seemed like a very good product. The salespeople in the store really helped us as well. We were in between Wolf and Viking, so they explained to us a few of the things that were going on with Viking at the time. They told us that in the past, Viking did not have such good reviews as far as their home appliances and that theyve come through the last couple of years and changed some things in the way they deal with things. Plus, they had a nice rebate going on at the time. Ive gotten to use the range quite a bit and Im very happy with it. Its heavy and sturdy, which are the greatest things about it. However, you have to make sure that you get a good exhaust fan. With the kind that we purchased, you have to get a separate fan. Also, we purchased the range in October and we had it installed in January, but we still have not received our rebate.

I liked the blue color offering of Viking Ranges and they werent as expensive as other ones. I knew exactly what I wanted, so purchasing it was easy once I found where to buy it. It was installed wrong though, so I had to have them come out. Once it was fixed, I love it. I like that it has two ovens but the racks slide almost too easily, and sometimes, they just kinda go in and out too fast. Sometimes, Im trying to grab it and forget that I need a hot pad but I have never burned myself.

My Viking refrigerator has lasted 10 years with three service calls mostly related to small things. Its great looking and it works well. The only complaint I have is the drawers within the refrigerator, such as the crisper drawer, all cracked and will need to be replaced. But they are very expensive to replace.

We have four different Viking appliances and we love their line. We also love the range. But with the refrigerator that we bought, Im not feeling super great about it. After less than two months of us installing it, the refrigerator died. There was a problem with the fan in the freezer portion that wasnt blowing air up the refrigerator, so everything was spoiled. We called the company where we purchased the Viking Refrigerator from and then they contacted Viking. Then they sent someone under the manufacturer warranty. However, that process took three weeks so we were out of a refrigerator for three weeks. The refrigerator is fixed now, although there is a popping noise that occurs occasionally. But even though the refrigerator is giving us some trouble, we still like it. We also like its size and the capability of monitoring the temperature.

I purchased a Viking 30 electric cooktop Model RVEC3305BSB. It was installed and after they left, I turn on the stove to cook. One of the lights remained ON indicating that the heating element is HOT when the stove is not even on (the light stayed on since then, and it still on). I called Viking and they send someone to fix the issue. The guy said they had to order the part and it was going to take a week. His words hopefully thats the issue, if its not then Viking will switch it for another one. I called to get the status and this time they said 10 days! I called Viking to complain and they said it was expedited to a week. It is not what I expected from a brand like Viking. I bought a new appliance, and yet it has to be fixed, why not replace it with one that has no issues and save us all the inconvenience of all these calls and following up? I am frustrated and disappointed with how this was handle.

We were doing a high-end kitchen renovation and there were only a few brands that were built in and have the look and were a 30-inch refrigerator column. We’ve dealt with a small appliance shop in the past that our contractor recommended. Its a family-owned business so we were quite comfortable there and got great information. They treated us well at that store and we had experience with them previously on another renovation. I wanted to buy the Viking refrigerator because it has the technology to help remove odors where the Thermador we were looking at did not. And it holds everything I needed to hold. But we’ve had a second service call for the refrigerator, so were a little uneasy right now.Theres been water leaking into the bottom of the refrigerator, so the tech came out about a month or two ago, and he found something that was wrong and fixed it. And then, they were out again today because it didnt stop leaking water. It was coming in from a different place now, so were waiting on Viking technical services to respond back to us and the appliance repair guys.Getting service is easy. We havent had to wait very long to get appointments when we’ve called. We had vacation in the middle, so we had to wait a little to get the second call put in. But theyve been good on customer service. When I called Viking customer service, it was really good. I emailed them because I was too busy to call and it took several days for them to get back. But then, they dispatched the repair people pretty quickly. The local repair service that is authorized is good so far. They even came into the newly renovated kitchen and looked around at all of the appliances and told us they could work on all of it. Theyve been pleasant and quick to show up, and easy to schedule.

We went to Best Buy and saw Viking there. We chose them based on what we saw and the recommendation of the salesperson and then compared the burners and the size that we had and that’s why we purchased it. When we first got this stove in, a piece of sealing in the oven door between the glass was loose and we had to wait for that to get replaced. There was a dent in the bottom frame. Viking wouldn’t automatically replace the stove outright. They wanted to send some service guy over and it took almost six weeks to get that taken care of. Also, the oven door does not stay shut when you use the oven. It hasn’t even been a year and now we have the issue with the oven door just popping open in between when we’re cooking. We’ve got us a service guy coming on Monday, but would prefer to have that stove completely replaced given the fact that we’ve got two service calls on the warranty.Viking keeps telling me that there’s nothing they can do and I have to call the authorized service people. Ive called their headquarters to find the name of the authorized service people, and they said even though within a number of days of purchasing, if it arrives in my house, they wouldn’t replace it which I don’t understand. Other manufacturers do it automatically. When I had issues with Sears, Id call them up and theyd give me a replacement. We would not recommend Viking based on whats going on now.

We purchased a Viking Gas Range this summer for our kitchen renovation. We were excited about our purchase as we had saved up for this particular gas range. After install, we have been less than impressed. When preheating, the gas oven makes a very loud bang! (As if metal is expanding inside.) It scares me every time I hear it, even though I know its coming. When I called customer service, I was told once that it was normal and a second time, I was put on hold for 20 + minutes, only to hang up because I didnt feel my concern was being valued. We also smell a very strong smell of gas or exhaust when the gas oven is on.My concern is that the loud bang and smell of gas/exhaust should not be present in an appliance that is so expensive. We expected higher quality when we made this purchase. Ive tried calling customer service and entering a claim on the website (which seems to be permanently down and unable to accept claims online). I want to be in love with this purchase, but Im not. In fact, I feel a little uneasy using the gas oven due to the experience Ive had so far.

I love Viking but the range that I got have been serviced already because of the ovens. The sensors on the temperature controls were popping off and now, it doesn’t hold a constant temperature. It constantly clicks all the time and re-lights. Id have to call back in on it again and get it fixed. But for the most of it, its been okay. But I wasnt too happy with the salesperson from the Viking dealer. When you spend $20,000 with somebody for your appliances in your kitchen, you would think youd get a little faster response out of people. Ive left messages with him for over a week and never been contacted back. Also, the appliances at the house weren’t installed properly. I had to call back on that.Also, I went by the details that Viking put out for the measurements on building cabinets and your measurement. If I built one to those measurements, wherein on the top side, behind the LED instrument panel was a little bracket that was screwed in to protect the controls and that little notch out was an inch high by 10-inches across, and there was no way I could put the microwave in that opening. It still got to be notched out that inch by 12-inches to get it in there. Its a mis-drawing on the diagram. Viking needs to look at those details and make sure everythings correct cause the installers wanted to knock out my stalls on the cabinet. But my cabinets werent screwed and nailed. Mine were dowels and biscuits cut together and glued. If he had knocked that stall out of that cabinet, he would have ruined that cabinet.

We have a condo here and we went to Ferguson, one of these retail stores, to look at the appliances. We liked Viking, so we bought it all from them. They looked elegant and efficient, and I liked the overall design and workmanship. When the bottom line of the refrigerator was making a noise in the back, the guy came over and fixed it. There was no problem, and it took him one minute. Then, another problem we had was that we were making too much ice. We took it out and all of a sudden, we were not making ice anymore. So, we did everything. What happened was that the ice must have frozen in the line. The guy then took it out and fixed that aspect of it, too. Now, everything is fine. It works like a charm and so we like it. It has got everything else in there. We like the Viking electric range too. It is excellent.

I bought this $11,000 stove from Viking Ranges and five days later, something went wrong. I called and they had someone out here quickly and fix it. Im really happy with it. Its a great product. Everythings fine and I would recommend them.

The Viking range fits nicely in my kitchen. The convection oven is my favorite. Moreover, the reps at my Viking dealer were great. The only problem I have with the range is one of the knobs is a little scratchy to rotate.

The range came with our house and the quality is not very good. It is not self-cleaning, which I dont like. It cooks food. But they can upgrade the design. It’s a large oven but its insufficient to put two standard sized cookie trays side by side. So you get this bigger oven but theres no benefit of the oven, only the benefit of the extra burners on top. We had to get an extra oven. Maybe their top-of-the-line models are better. This is an entry level model but its still a $5,000 oven.Its three years old and its already had two service calls. The warranty is only two years. The oven wouldnt light and the burners on top are sporadic in their lighting. Ive had cheaper ovens that are way better. I’d never buy another Viking. The service people were great to a degree. They were responsive. They came out and they charged me for the replacement pieces. They were gonna look into whether they could get a courtesy warranty on another part, but they never followed up. The people at Viking themselves who I contacted because there was a recall on some of these ovens confirmed my recall was not there. Even though I found some other parts that were not adjusted correctly at the factory and I had to pay to have the service guy readjust them, they said, “Thats too bad. It’s out of warranty.”

My Viking lettering on the face plate to set the knobs and buttons to has been wiped off and now we do not know what temps we have set at or any of the other functions such as self-cleaning. We used standard Windex to regularly clean the oven face and eventually the lettering just dissolved. We had Viking replace the plate at no cost and with great hassle through Friedmans appliances and the second time we requested another plate they just blew us off. They would not even order it through Viking because they said it was discontinued. I will Never buy another Viking appliance as long as I live - I am a chef and cook at least 5 times a week. This has been extremely frustrating.

Im not satisfied with Viking and I dont recommend them. I bought a whole bunch of their appliances but most of them had an issue. The refrigerator has missing parts and the icemaker doesn’t work. I called customer service, then someone came to my house and ordered the parts. But after that, nobody contacted me. The telephone call is friendly, and so were the people that came to my house. Theyre just too slow.

We just got a new home here in Denver and they came with Viking appliances. I like the use of the gas range and the fact that I’ve got not only the four burners but the central burner too which is used for keeping things warm. We’re just beginning to use the stove a few times, and the refrigerator is in constant use. I had a bit concern though because we weren’t getting any ice. The problem was, it wasn’t hooked up properly. I had a representative come out here and turn it on and make sure it was hooked up properly. Otherwise, everything’s fine.

The builders put Viking in the brand-new house which Ive only had for over two and a half years now. And Ive had trouble with both my refrigerator and my stove. Although, I had Vikings before and the refrigeration was okay parts of it get really, really cold and even the bottom drawer actually freezes things. I was disappointed within a few months after we got it. The dairy product holders were both cracked and when you open the door, all the butter falls out. It took me a very long time to get it fixed because the dealer’s contractor was not responsive. I was informed that the warranty on that was only three months, which I thought was crazy on Viking since a Viking product is so expensive. It took me over a year to get that done and even spent the year leaving messages back and forth and got me assisted for it to be taken care of. I ended up just finding the manufacturer and ordering the part myself. I paid for $370 a piece which I thought wasnt right. I didn’t speak with a Viking customer service but I dealt with Ferguson which was the distributor that sold the Viking to the contractor. The experience was not okay. I had to get really mad and involve the contractor to get it done. The rep felt really bad once I called the contractor in and promised that would never happen again. So, I havent signed with Vikings again. I’ve heard another person in this neighborhood who has Vikings and had the same problem with her dairy product holder.

I wanted all my products to match so I got a Viking fridge. However, I wish that it has an internal water source. It seems like a basic thing that all the other providers have that Viking does not. I saw that they have a unit that has that, but the one I bought didnt. There was a lot of back and forth with the dealer about it and there was a miscommunication. I was told that it had an interior water source and they may have said yes because they just misunderstood. So interacting with the dealer wasnt a really good experience. Also, I wish they would have contacted me to see how things were going during installation and after installation. I tried calling them but I wasnt getting through. I think that contributed to a lot of the miscommunication because they werent picking up the phone and contacting me directly. Furthermore, my freezers broken at the moment. In terms of getting assistance to help get things fixed, it was tricky. They contacted me but they werent able to fix it. They had to call a Viking service provider and they got out and the parts are on order now. If youre thinking of buying a refrigerator from Viking, look at a different company instead.

Viking range is great. I love the way the stove boils the food and cooks it. It has a whole setup on it. You dont see the flame come up but can adjust the way it goes. Its also safer for children. But right now, its not working and it needs to be fixed. We called customer service about it and they called a contractor. Were still waiting on the parts to come back. The wires burned up so we had to replace the whole surface. Once I receive the parts, I should be doing great unless they need it to be replaced.

I’ve been having a lot of trouble recently with our Viking Refrigerator and it’s been one of the worst customer service experiences I’ve ever had. I liked the great arrangement design in the freezer and that it had a three-year warranty. But, the freezer leaks water onto the floor, which then pools under the fridge and then leaks into my basement. I have to get in there every week and break up the ice at the bottom of the freezer so it doesn’t break the seal. I sent an email to Viking several weeks ago and I was in touch with somebody there and we have emails back and forth. I opened up a service ticket about three months ago and I’m only now starting the service process since it wasn’t until this week that I actually got confirmation. They have a local appliance service person coming out and I’ve scheduled an appointment with them.

We were looking for those high-end ranges and we looked at the model. We liked the self-closing feature the most and the other brand name didn’t have it, which was why we chose Viking. The quality of the range is not bad but it doesn’t have a lot of features. Compared to my old one, which is about $3,000, the Viking range doesn’t have a timer, a warm-up feature and a clock. We had an issue with it in the beginning but we asked for service and the guy fixed it for us, but I don’t know if it is a strong range. Also, once I roast or bake something, the grease spreads out and I have to clean the oven very hard every time. Mine is a 7 Series Viking Range and it doesn’t have self-cleaning, but my old one has that.Some repair people come with knowledge and some have different opinions. I did not buy the Viking refrigerator from the same dealer, so I did not register my refrigerator but they have a warranty for 10 years. The handle came off after less than a year of using the refrigerator and it did not come with any instruction to fix the handle but I figured out how to fix it. After I fixed it, we saw something wrong with the Viking Range. So, we asked the guy if they have a special tool for that or just a screw. He said no but I figured it out myself.

We moved in a brand new building and a Viking range came with our place. Its brand new and it seems to be of good quality, but it seems to take a very long time to pre-heat the oven and were not sure if thats normal. Its certainly not the case in my older cooktop. Well call consumer department and see what they say. On the stove part, I have to make coffee and I set down a diffuser because the openings on this grate are too large to hold my little Bialetti coffeemaker. It works much better than when I put it directly on the burner like I do at home, which is also a Viking, so we like that. We also have a refrigerator, a range, a dishwasher and a fan vent that are all Viking. I had some problem, called the dealer and they were not helpful at all.

We got a Viking Range and one of the burners is not working. The place where I purchased it, Ferguson in Pasadena, sent a repairperson to come and it turned out one of the modules was not working. They were surprised that the module wasnt tested before it left the factory. We ordered a module and they are scheduled to come out and replace that. Also, some of the knobs with which I turn the range are starting to become really sticky and its taking a bit of force to turn them. Usually, when I turn the range on, I push it in, turn and then Ill hear the clicker start and the burner will come on. Now, I cant feel whether Im pushing it in or not and the turning isnt as smooth. Otherwise, the burning is fine. Ferguson was very helpful in getting the repairperson and with scheduling. If something like this occurred after maybe a year or two of use then I would say Well, maybe the product was kind of defective and using it made it fail. But this is right out of the gate, less than 30 days. Im having to deal with these two situations in a premium range. I have the Viking hood and microwave oven. Theyre all working fine except for this range which is not living up to the Viking reputation.

Received no help from Viking when called, unit was out of warranty and Viking wont stand behind their product. Many issues with the stove and had to repair on my own, no thanks to Viking. Would never purchase a Viking unit again!

I owned a 48-inch Thermador that we bought 20 years ago. Some of the burners were going out, and so we started researching for a new one. I bought my Viking range on the 27th of July. When I got my range, I never got a manual. I called and spoke with a gal. She told me I could download it. Its like 30 something pages. I paid $12,000 for a range and theyre telling me I need to download 30 something pages for me to have a manual? After fighting with me, she said she would have someone send me a manual. But Ive never received a manual. I like my range though and I definitely like it better than my Thermador. Its easier to clean too.

Viking is reasonably priced and is a decent-looking commercial brand. I like my refrigerator. The quality is fantastic. I like the size of it. It’s big and bulky, and probably a waste of time and money but I like it. I also got a stove, a little 30- or 36-inch, the hood, the microwave, the dishwasher and then I have a wine cooler. But I wasn’t that happy with the people. They didnt take me seriously, first of all. I went and spent like $20,000 or so and then I spent more, and they were acting like idiots. They didnt know half of what was going on with what they were selling. They didnt sell anything, actually. If I hadnt known what I was gonna get, I wouldn’t have a clue. But I had done all my investigating ahead of time. I’m a contractor too so I’ve seen stuff. The delivery service was terrible as well. They dropped my fridge when they delivered it and if I hadnt been there that day, it wouldve rolled over. I thought people who would sell this material would be told they better put their heart into it and act like they know what theyre doing. But they didnt actually have that. So Viking is not being represented so well where I bought it from. That was not a Viking dealer that I went through though. It was just a store that sold their products. It wasn’t actually Pacific Sales or Snyder Diamond. The Pacific Sales store over in Burbank is very attentive. I just don’t like going so far but when I do go, theyre all over you.

I was doing a re-do and I didn’t do a lot of research. I recognized the Viking name and I expected it would be a quality product. Since the moment they went in, I find the customer service to be horrific. We had some issues. The stove was leaking. The refrigerator was leaking. The dishwasher hasnt been working properly. All kinds of things. Trying to get through to their customer service meant I needed to reach out to some third party contacts. It was very hard to reach them by phone, I had to email them. It took over a week to hear back before they even got in touch with me.Then they had to contact a service representative. The service representative from my area was horrific. He came into my home and said, “I cant really look at that for you. I cant really touch that because Viking’s not gonna pay me to do that,” which doesnt exactly lead me to believe that theres a lot of support for anything that goes wrong. Some of the things would have been super easy fixes have they just been willing to say, “Okay, its a brand new product, and were gonna help you.” But they didnt do that.My most recent issue was that the refrigerator is less than six months old, and the vegetable and fruit trays fell off the track. I couldnt get them back on. My husband couldnt get them back on. So we called and that was a month ago. To this day, we still have no answer on how they will rectify that situation. After two weeks, the horrific service man came, looked at it, touched it for one second, and said, “I think its cosmetic. It will be $325 to fix.” That was the last I heard from him. I told him were not paying $325. Its brand new and its not cosmetic. A track on a brand new refrigerator is in no way cosmetic. I didnt smash the stainless steel on the outside of the refrigerator or even crack the glass of a shelf, which I could understand. But a track is a working part. Thats unacceptable.My husband said yesterday that it is a piece of junk. We bought an entire suite as a rebuild. It was a big investment for us. It wasnt an easy purchase, it was something that we did because we thought it would add value to our home and it would be quality appliances, and we wouldnt have to call service a million times like we might have had to call if we bought GE appliances. But I would have been way better off with that. I also had Sub-Zero refrigerators for 35 years before this. Two of them only over 20 years each, and I never had to call the service company.The dishwasher, which we have not called them for service, already has parts that have fallen off of it. Its the most disappointing purchase of my life. I would never buy Viking again. I would never recommend it. The refrigerator, over $10,000 just for the one piece of equipment, they got to have better service. This is not acceptable. Even if the customer ends up having to pay, which I should not have to pay for that, I should at least get somebody to answer my question. I should have a supervisor or a manager call me back to say this shouldnt happen.

I thought Viking is a good brand but the refrigerator saw two changes already and Im not happy. They take too long to come and check it. I am frustrated. It’s the third refrigerator and still nothing is happening.

My old range was dead and I was looking at Wolf or Sub-Zero. Vikings price was right and availability were why we went with them. I had talked to the dealer about a couple of other things and they really strongly suggested the range. It made sense, and I’m happy with what we got. I really love it but the door doesn’t quite close. I needed to call and figure out how to fix that, but COVID screwed up everything. Other than that, it bakes well and the burners work well. Im thoroughly satisfied with the experience.

Vikings reputation made me decide to purchase from them through a third party company. Thus far, we love the quality of our range. I’d recommend it highly.

Six years ago we bought a $10,000 Viking professional range. While it may look beautiful, it has never worked properly. The large oven door will not shut tightly. We have had the appliance store where we purchased it come out numerous times and I am regularly told that I am being too rough with the door. Well, the door has never closed properly, and because it doesn’t close properly the oven turns off whenever I set the oven to a temperature above 400 degrees. The appliance company insists that there’s nothing wrong with the hinges, and Viking has done absolutely nothing to help. I am now ready to replace a stove that should’ve lasted my lifetime. If you’re looking for a stove, choose anything but a Viking.

I got a Viking Refrigerator because I thought it was a better brand and architecturally they look very nice. Their team scheduled delivery very well but when I called to ask about questions, they didnt seem to know as much on the sales department side. I hoped they would have known a little bit more about the refrigerator so I can try to troubleshoot, instead of me trying to call 1-800 number since I had a little trouble at the beginning. It wasnt cooling properly, but I called it in and they came. And its working fine now.

We moved into a house that had a Viking refrigerator and weve been using it since then. The quality of the ref is okay and I liked the inside of it. I know really good things about Viking and I have a positive association with them. But when some of the handles on the refrigerator door kept coming loose, I was disappointed because I had the expectation that their products were so high in quality. Other than that, however, I like the Viking ref. The ref door just needs to be tightened with an Allen wrench, but its annoying to have to keep doing that. Im sure there are other models and if I picked the ref myself, I may not have picked that exact model. For one thing, it doesnt have an ice maker in the door. But Im pretty satisfied with it. Its under warranty and people have come out to help us with stuff.

I love my Viking range. What I don’t like about it is when the knobs get a little bit older, the numbers rub off of them, and you cant use it. I never would have bought a Viking because of that reason at all. All my friends that have Viking, once their stove is a couple of years old, you can’t read anything on it. Wherein the Wolf stove, the numbers are embedded into the knobs so even if the paint wears off on them, you still have the numbers.The install of the Viking range was easy. But once it was installed, when I ran the convection fan, it was rubbing into something behind the stove. But the technician tried to come out and fix it to me. The other problem that I noticed with the Viking that Im gonna have to modify was I ordered the extended backsplash for it, and it doesnt fit. It was the proper extended backsplash for it so what I have to do is the stove has to be cut in order to accommodate the bigger backsplash. The backsplash is sitting at my house, unused, because Im going to wait for the factory warranty to expire on this, then Im going to cut the back of the stove and fit it.

I have some problems with the Viking Refrigerator that we got. The unit functions well, but I have problems in the way it is laid out. It seemed very stripped down. The crisper drawer is not divided, it is just one big drawer that is supposed to hold both fruit and vegetables. That was surprising. Fruits and vegetables require different temperatures and different humidities. There wasn’t any delicatessen or cheese drawer too. The fridge is also very high so that the taller shelves were not accessible. I called Viking to find out how I could better accessorize the refrigerator, and there didnt seem to be any answer to that and apparently, for this model, there are no Viking accessories available.

When I decided to redo my kitchen, I decided to go with Viking Refrigerators to try it out. I also bought Viking range, French door oven, dishwasher. I had the fridge installed and then I had a new cabinet put in and being a first time Viking Refrigerators owner I was very disappointed when the installers pulled it away from the wall and it bent the feet underneath. We did not know it needed to be lowered. Even the contractors who do kitchens all the time did not know that it had to be lowered first.I haven’t used my refrigerator in a month. I got a brand new kitchen but I can’t use the fridge because I’m trying to determine how to get this thing fixed. I called Viking Refrigerators, they referred me to a place called High End Appliances. I called them, they came out, looked at it, and when they gave me the estimate. They were saying it was going to cost like $1,500 to fix it and the Viking Refrigerator was $10,000. I was going to call Viking Refrigerators and share with them the situation in detail. Supposedly the issue was not a manufactures defect. I don’t understand why it can’t be a part of that warranty but as far as the Viking Refrigerators repair person says through High End Appliances, it could not be covered unto warranty. I think that the customer needs to know more specifically that it if a heavy duty item ever needs to be removed it will have to be lowered, because I paid for installation through BestBuy. They put it in and they knew that I was going to get my kitchen remodeled but who was going to tell me to make sure to lower it when I move it.For a major appliance like that that costs $10,000 I would expect that there should be something in writing if this item ever needs to be removed. I think there needs to be something very bold and written so that this won’t happen to someone else again. I don’t know if that should be something that was made apparent to Viking Refrigerators owners not to move this 48 inch cabinet type fridge unless you first have it professionally lowered. It’s not normal so it was a little frustrating.

I knew about Viking based on recommendations of friends, of the internet and of other people talking about it. I purchased six pieces of Viking appliance. The reason why I purchased the six pieces is because it all says Viking professional, but when those six pieces were delivered, one of them doesn’t say Viking professional, which is different than what I saw on the website. Its not something that Id expect because I especially selected the model that says professional. Nevertheless the Viking range is of high quality. It was complicated when were selecting the range hood because it has different kind of motors but they provided very good advice and suggestion for us to select which one we need.

I bought a Viking range, dishwasher, and refrigerator at the same time. I heard it was a pretty good brand and I liked their looks. Ive had them for six months and so far so good. We purchased from a Viking dealer and the refrigerator is competitive with others in the price range. They came within five days after I ordered. It was a pretty good delivery and they didn’t do any damage when they came to the house. However, its hard to set up a service with them. They need better customer service availability, like on weekends. We’re happy with the overall quality, however, its easily scratched and stained with oily fingerprints. I think that goes for all stainless appliances though.

Our Viking our refrigerator door fell off its hinges! Cant say enough about how the service dept responded, replacing our older and damaged fridge. Had numerous problems with control panel and the alarm continues to go off and temp in freezer is not constant. It shows high temp in freezer and alarm wakes us up in the middle of the night and also goes off during the day.

I have a Viking freezer and a refrigerator and I haven’t been really pleased with either one of them. Ive had the refrigerator for eight years and it was the refrigerator of the home that I built. The problem Im having now is the coolant and there was some defrosting in it. The technicians had replaced it and tore this thing apart, but Viking sent them a defective part. When the technicians found out about it, they had already drained all the stuff out of the refrigerator and started putting it back together. The refrigerator has been down for a week now. We’ve been looking for parts for three months and it’s just not been a good thing. The refrigerator door doesn’t close right and the guy was trying to work on that too. The freezer seal has always been an issue as far as the white trim and we’ve replaced that a couple times. The refrigerator itself is fine, but as far as the room goes and the expenses, I’ve had a lot of difficulty with it and the freezer. Ive had the ice maker repaired and its been a terrible experience. I don’t think I’d buy another Viking. If someone asks me about them, Id tell them not to get a Viking.

I bought a new Viking 48” side by side fridge freezer 10 years ago and had the kitchen built around it. It looks fantastic and I felt pretty smug thinking I had a sub zero look but for a fraction of the price. However, 2 months ago it suddenly failed and started heating up rather than cooling. Here is the problem - I’m in the UK and Viking no longer trade in the UK. Despite contacting Viking numerous times I am yet to find an accredited engineer that will touch it. Quote “ I used to work on them but it got so difficult to get parts”. I found a local engineer who has serviced it and replaced the refrigerant but it is still faulty and now he tells me there must be an internal leak and therefore impossible to fix. So I have a £6,000+ fridge freezer which is useless and being more than 300kg in weight I don’t even know how I can remove it. To date Viking has offered no advice or help. No customer service whatsoever.

I have known Viking Ranges for a long time but I never used it. Its high-end, and if you have a Viking in the house, its a good sales point to have. This time, I wanted the best of the best and for the purpose of investment so I bought one. However, the range is not the best as I expected but Im 80% happy about it. It doesnt have timers and setting like all the electronic-oriented, high-tech ranges have these days. Its very simple. Basically, turn the knob on or off. I like it, but more than that, it will help me. I dont have a particularly good eye, and I cannot see if its on or not, so I have to get used to it by feeling the knob. Thats all to it for this range. If you need the fancy features, dont get this one because it doesnt have any. But it does the job right, very straightforward and no frills.I originally purchased this at the local distributor on August 2016. It took three months to deliver through ocean freight because we live in Hawaii. On the day they delivered, the two delivery guys came and unloaded it from the truck. We live two levels up so they had to walk up the stairs. They start to complain about how far up it goes. It is a heavy unit at 400 pounds, so I understood. But at the same time, they said, Oh, there are two dents, one on the front, one on the side. I decided to take it because I thought it could be replaceable parts. But halfway through, two out of the six knobs came off. So, I refused the delivery.The store handled it okay. They gave me the refund which took a while then theyre going to replace the same item order. I made sure this time that the delivery guys did a good job, and they did. The range had no damage cosmetically and the knobs were intact. Its all in good shape. But thats not the end of the story. It finally arrived in the kitchen. But the delivery guys are trucking company people. So, I didnt request for the installation. The power cord needed to be hooked up to the unit because its electric, which I can do. I had the manual, and I was going to follow that. So, I started to open the back-side door to install the cable, but I noticed that its not the same as the picture in the manual. I called Viking and they sent one of the local repair companies to check it. It was the manufacturers mistake to mount the parts completely the wrong way.The repairman was professional, so he dismantled the whole power cable inside the unit, which I have no way to do. They fixed it and Viking was good about it. I didnt have to pay for that. But theres one other problem. The range is square and there are four legs. But the product they delivered had only three. They sent me the leg but on a different day. Im not that young anymore and I cannot move a 400-pound range by myself, lift it up and then install the legs. Its very dangerous and its not easy. So, I called Viking again and they understood the situation. They asked me to contact the same people who installed the cable but they said they will not come to install one leg. I said, The job was not completed. But they never got back to me--very rude voice and he sounded crazy. Im a customer. Why do I have to be accused like that? So, I called back Viking. I wanted somebody else to get sent over. I know its small job but its impossible to install it, and I was ready to pay for it. A very nice guy came over and did a five-minute work. He knew what to do. He installed it and I didnt have to pay for it. The range is working and doesnt have a problem. Viking is a great name and has good quality but getting it in the kitchen was just terrible. I understand Viking made a mistake and they handled this situation generously. But the experience of the whole purchase was a disaster. If I have a choice again, Im not going to buy Viking again ever. This is the last.

I am having an issue with my Viking refrigerator. Its my second unit and sometimes it makes a weird, whirring noise like the ice makers about to go. But when I turn the unit on and I turn it off, turn it off and turn it on again, the noise stops. Then, a guy came to look at the unit and it wasnt making weird noises. It has made it once since then and I just turn it off and I turn it back on and it runs again. Also, my unit alerted me that it needs a new air filter but I cant find where it is in the unit! Its also tough to get water filters. I prefer Sub-Zero but theyre like monsters and you have to have a different house for them. I love Vikings refrigerators. I like how they look, the clean lines, the straight edges, and their sturdiness. I also like the fact that they dont have water on the outside and that you have the option for water on the inside if you wanted. Its awesome.

Ive always had Viking in every appliance in my house. But when my refrigerator stopped all the way out, the technicians kept coming out to fix it. They came, looked at the problem and then they had to go back to get a part. I had to wait for another two to four weeks for it to come down to put in. And then another couple of weeks later, the refrigerator would quit again. So then, they had to come back two weeks later. They were down to replacing everything. Despite that, the technicians were great and I had no problems once they came out. It was just not getting the part that dragged it out because they only service my part of the town every two weeks. But when my husband stepped in, Viking finally gave me a new refrigerator. I was very disappointed that it took me probably half a year to get this issue resolved. It was my mistake and looking back, I probably wouldnt do Viking again even though they finally gave me a new refrigerator. I understand that they have to try to get it fixed but they should have done that instead of waiting for my husband to interfere and that he had to contact one of the bigwigs of Viking.

Were contractors who do high-end kitchen and bathroom remodeling and we used Viking on projects. We were going to get a Thermador for the price difference, but the Viking rep thought it would be beneficial to their company to give us a heck of a deal on their product to put the Viking in. In the end, it came in the same price as the Thermador. Plus the Viking dealer was perfect and the rep was super, so we went with them.But there were a couple of drawbacks. Viking used these drill bit screws that stripped if you tighten them too much. So the door has a couple of stripped screws and it rattles too, so I replaced them with larger sheet metal screws. So one of the people in the assembly line overtightened and its stupid. Its nothing I cant fix, but for its value, I shouldnt have to. Viking is made in Mississippi and its very important to me its made in the US. But Im shocked that Viking uses a Broan motor. The motor in ours was brand new but it lasted only 10 minutes and Im still waiting for the replacement. If I had known Viking had a Broan motor, I wouldnt have bought it. The quality of Viking over Thermador is really nice but Broan motors are garbage. Also, the only thing weve used is the burners, but were still waiting for the guy to adjust them. My wife likes the little window in the range, though.Viking looks beautiful and I know the issue with the parts is going to get taken care of but its been a long time. I called the dealer and I asked where the parts were at. He told me it was kind of difficult. If I was Viking, Id get the customer a new motor and ask him not to slam us. In our line of work, we deal with all these high end people and Thermador knocks the teeth out of Viking for sales.

I purchased a 6 burner range with a grill in the middle. The center started to sag. I called the authorized service person in my area and he said he had installed a kit to fix the problem that Viking provided but that it wouldnt be free because my unit was no longer under warranty. He said the center grill wasnt properly supported so over time it sagged with heat or pressure. I complained to Viking because this was a defect they knew about. First excuse: they said they couldnt help because my unit wasnt properly registered even though the matching fridge was. I provided proof of purchase (original receipt) so they registered my unit. Second excuse: there was no kit ever produced perhaps because so few people complained. I said a manufacturing defect is a defect. They should fix it even if only one complained. I mentioned the repairman had fixed the problem for others and gave them his contact info. They said they would follow up but never did.

A part that came with the range was not machined right and it didnt work. I filed a warranty claim and some local shop came out and replaced the part. Since then, the range has been great.

Our Viking refrigerators good. We built several homes and Im a cook, so the Viking range is what I wanted, and then they were doing a deal. You can get a couple of different things, so I went with that and got the refrigerator. My favorite thing is the very bottom shelf. You can put like pieces of boxes and weird things. Its a well thought out storage. Its a good use of space. As far as the quality, its what Ive expected for a built-in. Its good. One of the little doors where you put your butter in the door was cracked on the inside but that kind of happen.

Everythings been great with my Viking refrigerator.

Our refrigerator was leaking from the inside for quite a number of months. As we were going through various showrooms and appliance stores, we had seen the Viking Refrigerators and looked into them. We chose Viking because we found a refrigerator that was on clearance and it was something that would fit in our space at the time and fulfill our needs. Its working very well. I like the way the upper interior is organized. I also like the sturdiness of the back which is in the lower freezer compartment. Were very happy and satisfied with it. I would it recommend it to a friend.

I went to an appliance store and compared Viking to others. There was a Viking representative in there who showed me some things that were different about the range. So thats when I made my final decision. Ive only owned the range for six months and I really like the dual fuel.

In our old place, we had Wolf and we really liked it. When we moved, the new house had a Viking stove. We looked into changing the stove to a Wolf, but my husband did some research and realized that Viking is a really good, reputable brand. When we looked at the appliance store, we saw the fridge. Then we also got the dishwasher and the steam oven just because everything needed to match for my husband. We’ve had them for a couple of months and so far they’ve been good. We like the refrigerators different controls and the compartments. The only thing that would be of benefit to us is having the water in it. But otherwise, we’re extremely happy and satisfied with Viking.

When I moved into my house, it had a Viking six-burner cooktop which I thought was very well-done. It was enamel, not stainless steel, but was much sturdier than what I have now. I was impressed with it but its been there a while so I wanted to replace that. We redid our kitchen about five years ago and thought I would use Viking products. Thats how I started looking at the other matching pieces. I do a lot of cooking but the quality of what I purchased is not the same with what I had before. In hindsight, I wish I had just kept the Viking cooktop and had gotten double-oven in its place from somebody else. The stainless steel on the cooktop scratches. Ive already had to replace the grates once. Then the temperature on the double oven wasnt getting correct because the hinges were not strong enough. They had to be replaced to the tune of $400. Even after that was done, I still had to have a repairman come again to calibrate it correctly.Aside from the cooktop, we bought a Viking refrigerator whihc we picked in particular because we have space constraints and it worked well. The only thing I like in the new configuration of the model I have is that theres extra shelf at the top. Its very small but Im a baker so I put my pieces right in there to cool in the freezer. But the quality is horrible. Ive had several other refrigerators with which Ive been far more impressed with. The plastic inside is poorly designed in that the butter dish slides open when the door opens. Now, theyve changed it and within days it dented my initial fridge. I also had to replace an internal part as one of the drawers cracked. My first fridge had an ice maker problem and then the compressor went.I went through many months of badgering Viking to replace this thing. The Viking team members have been respectful but not timely. If I hadnt been a diligent pain in the neck, nothing wouldve happened. I had to keep contacting them before they had somebody come. When they contacted a person and I never heard anything, I contacted Viking again and finally got an email that she had left the company. But there was no follow-up.I finally got a new fridge and the people that Viking contracted with to come out were very helpful. When they came out, I spoke to Sally from Viking and wanted to verify that the trim kit will fit in the unit because I spent nearly $1,000 for the kit to make this thing look built-in. Sure enough, the contractors who came forgot the kit. So they came back again with it and only was able to put it in on one side. I then had to call a carpenter and pay out-of-pocket to have it replaced. I then called Viking again who ultimately recouped that fee for me and made me whole. But then again, the ice maker doesnt work in this new refrigerator. The repairman that Viking contracted with from Dillon Appliance came out this week and said that it doesnt function. So Im very disappointed.For the amount of money and time Ive spent on this, its crazy. I shouldnt have to have a part-time job tracking down Viking. They should do what theyre supposed to do. First of all, they should produce a good product. And second of all, Ive dealt with all these different people to have these things repaired and still have a refrigerator that doesnt have a working ice maker and this is my second fridge. And I was out of a fridge for five weeks. It was a long time and I have four kids. I have a backup fridge in the garage but its small. Nobody at Viking really seemed to be worried about this or really apologetic that their products shouldnt break and theyre very sorry that my compressor completely went under five years.I would never buy another Viking product. Its not worth the money, especially the refrigeration. Its like any other refrigerator and they slapped the Viking logo on it. Thats actually what the guy at Dillons told me. Theres nothing exceptional about it. Then Ive been somewhat pleased with the double oven except I had another double oven for years and never had to replace the hinges. Four and a half years in, Im already replacing hinges which is not exactly what I wanted to do. But I needed to retain the heat. Its a very disappointing experience. The product is by no means worth the amount of money I spent on it. The value isnt there.

We got a Viking refrigerator that was a brand new floor model even though I’m a die-hard Sub-Zero girl and I only like Sub-Zero. If I would have paid about $10,000, then I wouldn’t have been super thrilled. Then during delivery, we got a leaking seal on the freezer that we needed to deal with. But I haven’t dealt with that yet and I’m assuming that’s under warranty. Also, if they were gonna sell a $10,000 fridge, then they have to make sure that it has dual compressors where one gets the fridge and the freezer. So while I’m not super happy with the Viking, its overall quality of the refrigeration is good. My produce seems to keep not quite as long as the Sub-Zero but the Viking is better than a standard refrigerator one buys at Home Depot. The lighting is also very bright and good.

Im very happy with Viking products. I consider them very good and very well-built. Its very reliable. I had the previous Viking range for eight years and there were no problems at all. Its a very good brand thats why I wanted to have it. However, the process of this particular case of me getting this range on a deal (I found a great deal of a new unpacked range for almost half the price) and the things that followed werent great. I got the range, brought it home, installed it then there were some problems which I reported in my communication with the company. It was quite lengthy to get the proper technician to come and look at it. Theres a whole process that I experienced talking to the company and the company has another company hired for public relations. I got an email from that second company that the issues were being looked at. Then the same second company recommended the local tech but I wasnt happy with the tech that worked initially. The local company that was hired to look at the things that are not functioning reported something that wasnt complete. So, I had to recall the technician and another technician came. They ordered the parts that were malfunctioning and they installed it. The second tech finally solved it but it was about two months of smelling gas and its been quite stressful. The process could be something more straightforward like you talk to the company and get a response from the company. There are no middlemen and no broken chain of relaying the problems that are reported.

Viking has a good reputation and their range was the most professional-looking compared to their competitors products. My experience with the Viking dealer team was good. So far, the quality of the range that I received has been great and I like the way it looks.

We were doing a remodel addition to an old family cabin and when it came to looking at appliances, Viking had the right size, the configurations that we wanted, and it checked on the boxes. Plus, weve had a Viking stove for a very long time. However, weve had major issues with the refrigerator. Were not in a remote area, but its not as highly populated so getting service people out has caused delays. Were actually on our third Viking refrigerator. The first one had been damaged in shipping, and the shipping caused some issues because of the supply chain. Then it sat in our garage because of construction delays. When they came to unbox and install it, it had major physical damage, so we didnt go any further. It took a while to get one, but they found it, and then we had nothing but problems with that second one. Alarms were going off all the time, it wasnt holding, its cold in either side, the ice maker wasnt working, it was horrible. Weve had to throw massive amounts of food away because we bought all new stuff for the cabin so its been a pain.They had somebody come out, did a couple of things, it worked for a day, and then we have more issues. They replaced all these different parts to it and this took us quite a long time because the service company doesnt do repair. Finally, they realized that they would never be able to get it worked so they ordered us another one and that one was delivered and installed and its worked really well, except for the ice maker.I understand the delays in getting attention placed on our case. Im usually a pretty calm person, but I had to get a little nasty with the sales rep because I didnt feel like she was helping. The holidays are coming. We needed refrigeration in our house. It was difficult so I had to put my foot down and demand a loaner. She ended up coming through with that and then she said that I would have to pay for it as well as the delivery and installation. I told her I wont. It was a back and forth show.Also, every step of the way, somebody made a commission off of this and so they needed to come to the table to help a little more. We felt like we got a fair price, buying two Viking items and get a set of cookware free, and we got a free microwave, so we wanted to make this work. Plus, we have wood paneling for the doors. If we were to switch and go with a different brand, which we wanted to do, it would have been a major additional cost to us. Well, Viking has been responsive. Its a $10,000 refrigerator and so they need to go through what they need to do to make sure its working right before they scrap the whole thing. It was just really frustrating while it was all happening.

We have been very disappointed from the first days when we purchased our full Viking appliance kitchen. The lettering and markings on the stovetop disappeared in four months and the wall oven light switch was done in 1 year. The refrigerator door hinge broke in a year and a half and now the oven door doesnt close correctly. We are moving on to another brand.

We bought a new house and all the appliances in it were from Viking. A lot of our friends with high-end homes also have either Viking, Sub-Zero or Wolf, and a lot of them are getting serviced. I also had a lot of problems with the first refrigerator, and when I would call up Viking, people picked up right away. Carters Appliances, one of their authorized repair contractors, came out to service, and they were awesome and super-nice, and came out right away. They had to come out a bunch, but they were great.However, we had to throw out about $800 worth of food because the problems happened three or four different times. They had to change the motherboard in the ref. Then the bottom of the refrigerator, where the coils are, kept freezing. The ref also had a problem where there was so much ice, so the coils got pushed into the plastic, then the ice started melting, and all the food had a smell to it. It was frustrating to deal with Viking about this, but they did replace the ref. They gave me a new one, and thats been perfect. I like the pizza box storage on the bottom.

Viking Combi oven model vcso210ss - This is an unsafe product. The trays on this small unit have no stops. As a result of this design defect, the trays slide forward and down. Because of this downward motion, anything on or in the tray has the potential to splash or fall onto the door, which pulls down, or onto the hands of the consumer. Fortunately, no injuries to date but will probably use mostly in the microwave mode which requires no tray.

The quality of our Viking Refrigerator is good. Its all metallic and easy to pull down drawers and wash and clean. But the thing that we are having an issue with is when you open the refrigerator, its very heavy because the door is custom-made. Then the stopper there broke last week. So we had someone come and replace it. But Im worried that its gonna happen again. Other than that, everything is good.

I like that theyre made in the USA. Given this day and time of supply chain slowdowns, the range got here quicker than we had expected, which was marvelous. We got a hood to go along with it. Everything came in pretty much right on time. The range performs exactly as we had hoped. Its a high quality range. Everything comes out tasting great. Viking is the best.

I bought a kitchen full of appliance from Viking. My refrigerator has caused what appear to be typical problems. Doors not closing or sealing correctly. Ice maker repair four times thus far. Company over the years could have been more congenial!

I like the look of the Viking range and its excellent quality. I also like that its gas and the heat is off and on quick. Id recommend them.

Within 3 months, I started having problems with all three appliances. The decals wiped off. When I complained to Viking, they said that cosmetics were not covered after 3 months. I dont know if my oven is on or what the temperature is. How is this cosmetic? I have had dozens of visits from Viking repair experts. They dont know how to order the correct parts. I have been taken away from my work for nothing. They come out but they leave without accomplishing a thing. I have had 2 door hinge repairs and the refrigerator will not automatically close. Viking has driven me insane. With all the money they have spent trying to repair my appliances, they should have just replaced the items free of charge. We, the consumer, are the ones suffering while they sit back and laugh. Dont ever buy Viking products. You will be sorry.

Vikings customer service was outstanding. The guy that remodeled my house was pretty cuckoo, in no real detail or into especially for that kind of stuff. There were six appliances here that are all Viking and the reps worked with me very nicely about getting all the model numbers and the serial numbers. We got them all registered. There was never any question that it was a maintenance issue or a warranty issue. The only drawback I see about the refrigerator is that when I pull open the drawer of the icemaker, ice falls behind the drawer and into the cabinet where I cant get those loose cubes out. Still, its a great product.

The first Viking refrigerator that was delivered off of the truck was dirty. The seams were split and the logo on the front was crooked. The truck people looked it over after taking the plastic off and put it right back on the truck. They rejected it before I did. It was 10 days until I got a new one and the second one has been good so far. We like it but I have one minor complaint. I have to turn off the ice maker because if I let it fill completely, opening the freezer drawer will knock a bunch of ice on the floor. I dont use that much ice and the ice tray is oversized anyway. Other than that, my Viking is high quality and it works well.

We have Viking in other parts of the house and we like the size, warranty, and price of their refrigerator. So we went online, got paperwork on it and had a very good experience with them. Their reps have been able to help me over the phone and they have great service. We like the refrigerator and its quality is great so far.

We did some research and we were debating between Sub-Zero and Viking. Because of the layout of our kitchen, we couldnt fit a bigger fridge so we decided to go with Viking. Were happy that the freezer is at the bottom, but if an improvement can be made, we feel that the ice maker is not conveniently placed. We have to open the whole freezer to get the ice and theres a lot of cold temperature while were taking the ice out as well as the ice cubes having a tendency to fall off. But its very well-built and it shows high quality compared to other products. Its also backed up by a great warranty. As far as the refrigeration, were so far satisfied and would certainly recommend Viking to other people. We dont have any issues like we had with the range.I was very frustrated with the gas range that we have. I had a bad experience with that way Vikings customer service work. Communication was what really drove everything off. I called and there was a service scheduled, which was supposed to be within a one-week time frame. It turned out that we were without a gas range for almost a month. The people that Viking originally set up a schedule with, apparently, were booked up for over three weeks. So I had to call in and there wasnt a Viking customer service. They called and asked me if I would be okay with sending a different company. I had to call in and follow up what happened and then they scheduled my service with another company.

In 2007, when we had our hood installed, we thought the contractor installed it wrong because we could not get the waffle plates out to clean. A service technician was ready willing and able to come and take the whole thing apart, but thank God I also called another technician who came first and said that the motor was installed correctly but that there was something wrong with the design and the filters were not able to come out. I called Viking and they sent one of their technicians. This guy sat on the stove and told me to look carefully. He said, You have to punch in this side while pulling down and shake it around a lot.Needless to say, that idiot was out of my home in a flash. I had not yet paid for all of our appliances with the retailer: Viking 6-burner stove, two Bosch dishwashers, one Subzero fridge, one Subzero freezer, etc. A big bill. Eventually, a Viking big shot came to our home and redesigned pieces so that the filters could drop out easily. Customer service on the phone had asked me why I needed to take the filters out so often. Hello? I cook. Hate Viking. Today, June 5, 2013, the hood which has been turning on its own for a month with minimum heat blew. Wish me luck. Have to make one of many calls. Oh, and the burners in the oven had been replaced 3 years ago and I was told that I use my oven a lot, NOT. The burners cost over $1,000 to replace. Hate Viking.

I’ve known about the Viking brand for a long time and we liked them the best for their brand reliability. We bought a Viking refrigerator and the quality is great. The lighting is very cool and it’s very compartmentalized. It has multiple drawers and many different places to put things in instead of only two drawers and a bunch of shelves. But since the purchase, one of the screws on the hinge at the top part of the main refrigerator door keeps getting loose and causing a grating noise when we open or close the door. Viking referred us to a sub-contractor thats a local appliance repair shop in San Antonio. And a guy came out and fixed it, but it only lasted for two days. Its an issue we’re still dealing with.