We liked the Viking brand name and the look of their products. So, we redid our whole kitchen with all Viking and got their products through a dealer. Our Viking range is good and powerful but it is so much stronger than what I was used to, so I burned a pot early on. That has been a learning curve for me and I dont know if that’s in the materials because it’s sort of overwhelming when you get all new appliances and unpack from a renovation. That might be my fault but that could be somehow highlighted for other people.Also, there was a problem with the ranges starter from the beginning so I had to have that repaired. One of the grate panels rusted, too and it was replaced. But the black on the replacement is a little different though and it doesn’t match the others if you look at it. Plus, a little piece fell off of one of the grates and I still have to glue it. I paid for it and Viking was supposed to send us two pieces of that but they sent only one. I also find it difficult to clean or get stuff off the stove top, although I try to not worry about it as much. That has been a bit of a learning curve as well. We have the Viking range for a little over two years so far and I don’t think that these problems should have happened. That is not what I would expect.

I like the size and the design of my Viking refrigerator. But I had problems with it right out of the box. The door wasn’t properly aligned so they had to come out and adjust that. The drawers are self-closing and the tracks on two of them were damaged. One of the dairy compartments was damaged as well. Im waiting for them to replace those but it has been more than a month now. They havent been staying in contact with me either. I usually have to reach out to them. Ive owned Viking in my last house and I thought they would be just as reliable. But apparently, theyre not. I dont know whats going on with Viking and I dont know if Ill ever buy it again.

The Viking refrigerator is fantastic. Works perfectly. However, I ordered an icemaker also. It turned out to be the wrong model. After we installed it, it didnt work either. So that was a big deal. The worst part was the trucking company that they use was absolutely horrible. I ordered it from Appliance Warehouse. They did anything they could to get the sale. But once they got my credit card, it went downhill from there.

My niece purchased a home with a Viking refrigerator under warranty. Freezer stopped working. Repair person said the parts are covered by warranty, but the labor would cost $1800 to repair the freezer!!! I have a 20 year old subzero that has only had to have the fan replaced...a $100 part. I have read over the complaints and Viking is a below standard fridge.

I bought a 5 burner range top and I am very disappointed in the product. I cant get it clean. I have a custom kitchen with a range top that looks burnt. I have tried everything. Customer service told me to use Google as a resource because other customer have had this issue. If your customers are having this issue it the companys responsibility to provide a corrective action. This range top should be recalled.

We did a kitchen remodel in 2005. Just like all of you, we thought we were buying the top of the line appliances. We have replaced the hinges twice, the freezer seal, the icemaker three times, had water flowing out of the corner of the bottom freezer, the alarm going off constantly, and now - a refrigerant leak. We were told that it is a ten-hour repair for two repairmen - approx. $1800! We are going to buy a new unit this weekend, and you can bet that it will not be a Viking. If there is a class action suit....count me in!

Weve heard that Viking is a good product. A family member had a few items from Viking and then while we were appliance shopping, we liked the looks of them. We had a very easy experience purchasing the Viking range from Hahn Appliance. They had stuff displayed so we were able to look at the range and it was nice. Im loving the quality of our range so far. Were a few weeks into our home using it and we did a whole lot of cooking. Also, I love the gas and the French-open doors for my oven. I also think its pretty cool how the lights all light up at night. However, if I need to put cookie sheets in the built-in refrigeration in a longer way instead of side-by-side, they take up the whole shelf. The built-in refrigeration needs to be a bit deeper so I could slide the sheets in. Still, Id recommend Viking.

We liked the people we bought our refrigerator from and they recommended Viking Refrigerators. We were going to go with Sub-Zero but they steered us in this direction. However, our Viking freezer keeps breaking down on us and we have a lot of ice forming at the bottom. Weve had, at least, four service calls and were due for another one cause more ice is accumulating at the bottom part of the freezer. Having people service a call has been a huge inconvenience cause I have to be there. The window of opportunity is like from 12:00 to 4:00. Service guys are sent out here which is great and the freezer works when it gets fixed, but I wouldnt recommend this appliance to anybody else.

I purchased a Viking 30 electric cooktop Model RVEC3305BSB. It was installed and after they left, I turn on the stove to cook. One of the lights remained ON indicating that the heating element is HOT when the stove is not even on (the light stayed on since then, and it still on). I called Viking and they send someone to fix the issue. The guy said they had to order the part and it was going to take a week. His words hopefully thats the issue, if its not then Viking will switch it for another one. I called to get the status and this time they said 10 days! I called Viking to complain and they said it was expedited to a week. It is not what I expected from a brand like Viking. I bought a new appliance, and yet it has to be fixed, why not replace it with one that has no issues and save us all the inconvenience of all these calls and following up? I am frustrated and disappointed with how this was handle.

We like our Viking range. We bought it from World of Appliances and there had been a couple of issues that they came and took care of. But overall, we’re happy and we like that its shiny and metallic.

I purchased a Viking range in 2007 and paid almost $5,000 for the unit. In November 2011, the oven stopped working. Mr. Appliance of New York City was recommended by Viking as the authorized service representative. Between November 2011 and June 2012, I have had 8 visits by Mr. Appliance. They replaced a thermostat control (twice), replaced the circuit board and still havent found the problem. Amount paid by that point was $670. At the 8th visit, they said the reason my oven wouldnt work was a broken oven door latch, broken (they said) during the self-clean cycle. Additional expected cost, $460, except I have never once used the self-clean cycle. It was most likely broken by the repairmen in their attempts to find the source of my problem. In dealing with Viking Customer Service, they didnt even bother to be charming. The people I spoke with were defensive, unsympathetic and unpleasant. Maybe they have had too many fed up customers and are tired of all of us. They simply told me to try another authorized service dealer in my area. Frankly, this is outrageous. I had expected more of a company that charges $5,000 for its products. The quality of the unit is low. The customer service was poor and the authorized service dealer (Mr. Appliance) is even worse. I will never ever buy another Viking product again, of any kind, and under no circumstances could I recommend Mr. Appliance of New York City. They do not have even basic competence.

We went out and looked at a lot of different specialty shops and we were looking for high-end appliances. We came to really enjoy and like the way the Viking refrigerator looked and we decided to purchase one. The quality seems fantastic. Weve had one little bump in the road where it wasnt defrosting properly in the freezer and they sent a tech out. Not only was the guy very knowledgeable, but more impressive than anything was that he had the broken parts on his truck. 9 out of 10 times when we ever have somebody come out to fix any appliance, its always a miracle, no matter what breaks, they never have it on the truck. So this guy knew exactly what he was doing and he was effective. He was in and out in 45 minutes. But I didnt realize until we got the refrigerator home and the wife and I looked at it that it wasnt quite as deep as we thought it was going to be when we saw it on the showroom, from a standpoint of inside the refrigerator. But maybe they have one of the deeper models. Other than that, its a beautiful piece of almost like furniture, especially the lighting inside of it, which is fantastic. And its easy access for everything, so nothing but praise to the unit so far. I have also many times recommended Viking to a friend.

We previously had a Sub-Zero refrigerator and we love it. We had the long handles with the furniture door front on it. My wife wanted to have something that evoked that look. We knew that we did not want to go for Sub-Zero appliances again in this remodel in Florida so we went with the Viking refrigerator because there was a point price differential and it was attractive. Plus, the gas stove was decent, too. However, our problem with the refrigerator has been directed towards the cosmetics.The skin is just ridiculously thin and every door that we had delivered had dents in it. In the light, you can clearly see the dents and there are also obvious manufacturing issues such as the bottom freezer door. The top lift of it has the same three dings on the upper lift, through every door that weve seen in the same spot, so its clear that there is something on the assembly line that ticks these door fronts up and moves them along the line. My wife went online and spoke with somebody at the local Viking place down here. The authorized Viking dealer where we bought it and we dealt with has been wonderful and the refrigerator is working fine. But its just so aggravating to look at the refrigerator and see these little reflections off of dents and it really makes it look like not a quality product.

I had one gas stove and I wanted something that was a quality electric. Originally, I was gonna go with a Frigidaire and I knew they have ones that have a dual oven and maybe even a little pizza oven. But when I saw what Viking had to offer and the kind of deal I was getting, I went out of my original price range and got the quality product. I knew the quality and the reputation that they had. I also liked the features and the style. But when I looked at the unit, it didnt look like the door was squared up. So I called it in to have them come out and adjust the door. I almost hated to do that but Viking is the Mercedes of ovens. I spent that kind of money and I expected everything to fit right and be squared up. When the technician came out, he took pictures of it, documented it and figured out what the problem was. It wasnt the door. It was the bezel, which he ordered. But he had also tried to see if there were ways that he could fix it without having to do it, but he couldnt. Then he came back another time but they had sent the wrong bezel. It didn’t fit because it didn’t have the right number of holes for the knobs. So he’s gonna come back out again and it will eventually get fixed. Its taking a little while but thats okay. It took a little while to get the oven built in the first place too. I was on the waiting list with the manufacturer first and then with the company I bought it from. I also got free shipping, which meant that the range took weeks to get here but that was okay. Besides, the company is backing up their product and Ive got a lot of respect for the company so far. If they keep the guy coming out here until the unit gets fixed, there wont be any problems. So far, I am happy. The range is very impressive. The idea is that this is not gonna be a throwaway one. The other one that came with the house was 17 years old and it hit the trash can. But hopefully, this one will last for many years and it’s one that’s worth repairing if something goes wrong. I also got a backsplash and a Viking dishwasher, and a friend of mine took a picture of the setup. He got a bunch of likes on Facebook.

I’ve been a Viking fan for quite a while when I lived in Chicago. There’s a place up there that sold a lot of Viking products, and I used to see them on display. And I figured if I ever remodel, I’d look at them again, which I did. And I bought a whole Viking kitchen. I dealt with their distributor Elite Appliance, and they were really great. Brian, the sales guy, was really good, very detailed and he answered all my questions. I got a great price and we bought the refrigerator, the 36-inch stove and I ended up getting the Viking dishwasher for free. So, that was a plus.The refrigerator has been installed and we’ve been using it for about three weeks now. I like it a lot. I like that it’s got a lot of lighting in it when I open it up. And the separate drawers for different temperature controls seems to work well. It’s counter-depth and it’s got a lot of room in it. I also like the lower drawer freezer and the sliding shelf. And now, I got an icemaker that works again, so I like that too.

My experience with our Viking range has been good so far. We have one issue when we first got it, but it was a floor model, so thats understandable. One of the burners wasnt working, but they came in and they repaired it. Also, I did have a little bit of an issue with the vendor they used. Its the only authorized repair facility in the area. They dropped the ball a little bit with time. They got the part, and then they forgot to call me, and I had to call them after about three weeks after that.I paid that amount of money for a range and I expect to have it working, but Viking didnt really do anything. Its a little upsetting. I was expecting them to do something, but they just told me that it is what it is. And so, thats the only real issue. I waited about eight weeks from the time I got the stove until the time it was fixed. But the stove itself is doing great. I like the name of the brand and what I thought they stood for, and other than that, the quality of the range is incredible. We have one of the cast iron griddles. We use it a lot. We changed to one of the accessory pieces that they have that should come in cast iron, which we prefer over the stainless steel attachment that it comes with. But its great. We love it.

I wanted a French Door refrigerator that had more of a Pro Style versus something super modern and I wanted it to have a water dispenser. There werent very many options that fit that on the market, though. I was looking between a Viking and a KitchenAid at two different dealers, and they had a Viking as a floor model. It was a good deal to me. There were bad things I heard about refrigeration at one of the appliance dealers that I went to, but so far, Ive been happy with my Viking refrigerator. Overall, my experience with Viking has been fine.

We have had this VDSC548T6G range/oven for about 3 years. The ignitor on the left front burner takes over 1 minute to light and often does not light at all, this is the only burner of the 6 that has this issue (part is a DSI module). Over Thanksgiving the oven knob/electronic module stopped working (part is Electronic control module). We called a service technician who claimed the parts were no longer available. Anyone have any suggestions for purchasing parts? This is so frustrating.

I had a bit of a challenge with the customer service. I bought the range online and when it was delivered, they dropped the dishwasher that came with the range off the back of the truck. It took some convincing to have that replaced. But theyre really communicative and the guy whos come out a couple of times is really nice and very quick. As for the range itself, I appreciate how quickly the eyes on the top get hot. It took some getting used to not having an indicator that the oven was preheated. But one of the hinges was messed up and it looks like its gonna mess up again. Im not satisfied with that.

My Viking is about a year old, and within this first year, Ive had to replace an igniter for the griddle on the top and the bulbs for all the lights in the front. Ive found that the preheating cycle on these ovens is extraordinarily long compared to most other ovens. I dont like the feature that while its preheating, you cant put anything in because it will just scald it. There are some ovens that even during the preheating cycle, you can start heating up something or put your food in there. I do all my baking in my $500 gas oven because I just turn it on and I stick my stuff in. But I dont even use the oven of the Viking because it takes about 20 minutes just to preheat. I cant put anything in until the light turns off and its ready.Also, the ceramic paint on the top of my stove has already started to chip off so Ive had to put touch-up paint on it. I had a Dacor stovetop before this and I had it for 15 years, and the ceramic or painted metal part at the top never had any kind of scratching or damages. When I bought this Viking I thought, Wow, Ive got the top-of-the-line. I spent a lot of money. This is gonna be the best. But the burners have been very nice. I enjoy cooking on the gas burners.

My stove had a manufacturing defect and failed to work properly from the outset. The oven would not hold a temperature and could not be calibrated. It took weeks and many, many phone calls and threats to get it repaired. After many requests and escalation to Viking customer relations, Viking finally agreed to send the necessary part by overnight mail. However, they did not make good on this promise. The part did not arrive for another week. We were exceedingly unhappy with the initial defect and with the very poor customer service. We are long-time Viking customers and would think hard before buying another Viking stove.

I went into Best Buy and I liked Viking Ranges setup more, and then I heard that the house was gonna go up if I had Viking. The customer service online, the man that came and helped replace the glass, everything was great. He was very nice about it. The range makes my kitchen a lot prettier. Its definitely more of an upgrade and works better than anything Ive ever had.

My refrigerator has leaked for 10 months. I have a side-by-side freezer and refrigerator each freestanding unit, but they are mounted in together. My freezer was reinstalled crooked, and now I’m waiting to hear back from Viking to get it adjusted and installed correctly. I first reported the incident with my original refrigerator in July of 2018. It took me 10 months and 11 service calls to get my unit replaced, and many windows of times waiting for someone to come and service it as recent as yesterday because my Viking refrigerator and my Viking freezer had two different badges on them -- the tag on it that says Viking. One says Viking Professional, and it’s 2x4 inches large, and the other one is 1 inch by 2, 3 inches wide, so they dont match. They sent someone out to fix the badges, and the repairperson was not able to because of the badge that was sent. So, I took time out of my day to be home during my service window, only for him to tell me, “Sorry, I can’t do anything for you. You’ll have to call again.” I would tell others to buy a Sub-Zero instead.

I choose Viking Ranges for their quality and I just like them. They have a very good quality. My favorite feature is its consistency in cooking. I also love that each of the burners has a simmer mode, which is good. I bought the range from someplace online. I also bought the extended warranty and there’s one company in our area that works on the Viking thats certified if I have any issues with it.

The house we moved into in July of 2016 has a Viking all-refrigerator (no freezer). Ice builds up on the inside bottom left-hand side of the back at an alarming rate. I have defrosted it 3 times in the 8 months weve lived here. The repairman from the local company that services Viking appliances is here for the third time, and now thinks that the ice build up behind the inside wall is so great that it continues to cause the interior of the refrigerator to build up ice. I love the size of the interior and its a nice looking appliance, but this frost issue is making me crazy!

I love my Viking range and I am happy with it. The range is of high quality. The Viking’s team was great at getting the people to fix the little knick-knack that we had with the door, and they were pretty good.

We live far out so it was hard to find a Viking dealer. The closest to us was three hours away. But the dealer we had was very accommodating. He gave us all the information we needed. We bought a stove and it was challenging to setup because we did it ourselves. Getting the gas connected in the back was difficult. It was in a hard to reach location so unless one has the right tools, it was hard to do from a laymans perspective. We finally called somebody in to do it for us.My husband said that the grills over the burners are big. You have to balance a small pan on it but it has worked. Ive done it and it seems sturdy. The stove works well and I like that its just a basic range. It holds the heat for me which, my other stove gave up on. It doesnt have all the computer parts, which is what our other stove gave us issues with. The motherboard in the other gas range we had went out three times and it was very frustrating.

We remodeled our kitchen and I got all Viking appliances. We wanted a higher-end brand and I knew Viking was considered in the top-of-the-line tier. It was between Viking and Sub-Zero but Viking had a special – the dishwasher was free. Overall, I’m happy with the quality. There are just a couple of things that bothered me. The fridge had deep scratches in it and we hadn’t made them but I didn’t notice until the 30 or 90 days so they wouldn’t do anything about that. Also, two months into it, the fridge light went out. The freezer light also went out. I was just really worried about what would happen once we were out of warranty. I told them to come and change it right then. They extended the warranty for three months but there have been some issues that cause me to worry. It would give me more peace of mind to have more of a warranty. I wouldve preferred a whole year added onto that.The produce drawers are at the bottom and although I don’t have my drawers overloaded, they can get full and I can see they get off-kilter because there are these weird short tracks that move that the drawers hang on to. So it’s a little bit hard because you gotta take the thing apart to clean it, at least with the way my kitchen is set up. I’m sure there’s a purpose for that but I think it shifts and then my drawer falls. I wouldn’t be surprised if they came up with a slightly different design. On the other hand, there’s a lot that I really love. Everything is a lot more visible with this and one of the reasons I liked the single door was for the big, wide area to put things like a pizza or a party tray. So that really comes in handy. I also like that on the door of the fridge, this one has metal railing, which I like way better than plastic. That’s what my last refrigerator had. I also love the pull-out freezer. I love that there’s a little tray basket top. That did have an issue where it rusted for some reason but they changed it out for me so it’s good. I appreciated that.

My Viking refrigerator is of excellent quality. I like the functionality and the design. The efficient use of space has been my favorite.

I have been very happy with Viking. The downside of the Professional range that I have, is that there’s not a small burner and they’re all the same size. But other than that, I have not have any problems with them until just recently, when one of my ovens ran out. I looked online for a repairman and I was not happy with the first repairman that I saw. He came into my home, looked at my range and he called me back about a week later, and said that it was going to cost $1,700 for a new control panel, and two workers to repair it. That’s not right.I did some research. I found another repairman that was Viking approved and it costed me just under 600 to repair my oven. There was a recall on it as well, so they did that. They took care of that in addition to fixing my oven. Probably, the biggest downside is that it’s hard to find good and honest repairmen for Viking products. But I have no complaints from my products. It’s a quality product. I’ve got an electric wall oven that I use constantly and gracefully. Thank God that it’s performing well. And I’ve used my products all the time. They all look pretty in my home.

We installed all Viking appliances with a new house purchase, including a Viking Dishwasher that lasted for six years before it stopped working. Purchased a replacement dishwasher and it started leaking water after about 11 months. It also does not dry the dishes well and sometimes smells. It took over four months, several repair visits and complaints to BBB before Viking replaced the defective dishwasher with a new dishwasher. Barely six months later, the new dishwasher is again leaking. Contacted Viking and they scheduled for repair service with local repair dealer. Repair technician comes over about a month ago and diagnosed the issue and ordered the parts. Several weeks later, after I contacted them regarding the status of the parts, they scheduled a repair service appointment and changed the entire front door of the dishwasher. Technician ran the dishwasher for about five minutes and declares the problem fixed. Over the next few days, after running the cycle through (the dishwasher takes approximately 3-4 hours to run through a cycle), I noticed that the leak continues in the center of the dishwasher, albeit not as extensively as before the front door was changed, but definitely a noticeable leak. Contacted the local repair company who stated that I need to contact Viking directly as they have done everything Viking told them to do. Contacted Viking and I now being told they need to contact the regional service manager as to the next steps. In my previous experience, waiting on the next directive from the regional service manager took months.What I do not understand is the fact that Viking is well aware of the issue with their leaking dishwashers and they have not taken the time to find a permanent fix for the problem. I have had other dishwashers before from other brands and did not experience the issues and leaks that I am experiencing with the Viking brand. I also had an issue with my Viking refrigerator leaking 8 years ago.... They attempted to fix the leak, including sending the engineers who designed the refrigerator from Mississippi to my home to fix the problem; all to no avail. Viking ended up replacing the refrigerator when all their repair efforts failed. The replacement refrigerator has worked out fine for the most part. Cant say the same for the replacement dishwasher.Right now, the waiting game continues. I had to involve BBB the last time this happened to even get responses from Viking. I am thinking of initiating another complaint with BBB but will first give Viking a few days to see what they come up with. Not happy about the inconvenience that my family and I have been subjected to from Vikings defective products.

Weve had our Viking for years now since we renovated our kitchen. I love the look of it as well as the induction cooktop. It is incredible. But in the last year, we spent thousands of dollars on getting both the panels of our induction cooktops replaced. The guy that I called at Viking was awesome and he helped get it through. That one was covered under warranty. But there was a stocktake that happened right before Thanksgiving and Viking shut down for it. That meant that parts didn’t ship for weeks and weeks. Who shuts down a cooking warehouse for stocktake the week before Thanksgiving? It’s the most important food holiday in the entire country. What kind of management decision was that? It was insane. We didn’t get the part for our range until after Thanksgiving. We got the first side fixed just before Christmas. And then about three months ago, the other one went out and. That wasn’t under warranty anymore and that cost us over $1,300. The same thing happened with the part too. The guy gave the part but Viking sent the wrong one. The guy came and installed it, but it didn’t work. He then got another part. It came back and it still wasn’t working. He finally figured out that time that they sent the wrong part. The guy came back a third time. It was like a complete saga. I had to be home four times to get the second side fixed. Viking range is incredibly expensive. We probably could’ve bought a range for a third of the price. I expected this thing to last for 30 years and not have a problem with it. But since these induction panels started going out, it had been a nightmare. The other one that was replaced under warranty the other day is doing something funky. We have to keep an eye on it because it has a 12-month warranty on it. Also, my understanding from the text is that there are only a couple of companies in the world that make induction boards. Whatever products you buy, you’re basically getting the same induction board in there. And this one is the best. But it still seems like there are some issues with the technology. At this point in time, it’s been very disappointing overall. You don’t expect to pay for a top-of-the-line range to have to then deal with this repeatedly. When the range is working, it’s wonderful. I love it! I just don’t love that it keeps breaking and it cost me a fortune to get it fixed. It is unacceptable. The interesting thing is the company we’ve been dealing, Appliance Pros, has been pretty great although it was frustrating having to call and be told that Viking was shut down or the part was not yet shipped. We felt bad for the guy who came and fixed the last issue we had. He made four visits for one repair that could have been done in two visits. Im dissatisfied with Viking.

Viking is highly ranked. At the time of my purchase, there was also a good deal for getting all Viking. Aside from the discount, they threw in a free dishwasher. I like Vikings ovens. But the quality of the professional stoves is better than the refrigerator. It was made in Mexico and not quite the same as their professional level refrigerators. But its pretty good. I like that the styling was all matching too. The only thing is one of the status lights is out in the refrigerator already. It just happened.

We got everything Viking here in the house. My in-laws have them and they like them. The double oven’s unbeatable. The quality of the fridge is really good. The tolerances on everything are good. Its solid. I close the door and I feel its not cheap. However, the compressor went out and I was shocked Viking couldnt give me a new compressor for the Viking. I had to get a replacement refrigerator, which I got a little bit of a discount but at the same time, I shouldnt have to buy a brand new Viking after it wasnt that long. Im not too happy and I found out its a Panasonic condenser unit that goes into the Vikings. I like to think weve got years and years of dependability behind it, but when I hear it’s a Panasonic condenser unit, thats not too reassuring.

Im very dissatisfied with my Viking Refrigerator. I find the design of the refrigerator really crazy. You have to open the refrigerator doors to get water out of a spigot inside the door, which when youre filling drips onto the bottom of the refrigerator. And we have been having horrendous problems with the door sticking at the bottom. Weve had the freezer door fixed four times that it gets to the point where you just cant open it. The service company has been in four times and they pull it all out. They clean out all the ice and do everything they need to do and they put it back. It works better because when they arrived you couldnt open it at all. But once they leave it is still not working properly. I dont know what the solution is because A-1 Appliance solved it for maybe two days, three days, four days and then it just sticks again.

We purchased a Viking range and it says it includes a boiler pan. We called the company we purchased it from and said the boiler pan is listed as part of what we shouldve received and we didnt receive it. They said theyd get us one, but its gonna be a while. I just got an email this morning that said itll be three to five weeks. We got a nice, new stove. Its great. Were enjoying the range, and we cant boil. We paid a lot of money for it and expected better service than this. It seems like were kinda getting the runaround. Someone should just take customer service seriously and send us a boiler pan.

This is my email to Middleby Residential who own Viking: Hello, On 7/19/2016, I purchased the following appliances for a total price of $42,500: 1-Viking Professional 7 Series VGR7488BSS 48; Wide 24; Deep Natural Gas Range, 1-Viking VCFB5363LSS 36; Professional 5 Series Upright Freezer with 19.2 cu. ft. Cap, 1-Viking VCRB5363RSS 36 Professional 5 Series All Refrigerator with 22.8 cu. ft. Capacity, 4-Viking RVEWD330SS 30; Wide 1.6 cu. ft. Electric Warming Drawer with Temperature SE, 1-Viking Professional 7 VDOF730SS 30 French Door Electric Double Wall Oven with 9.4 cu., 1-Viking RVM320SS 24; Wide 2.0 cu. ft. Microwave Oven with 16; Diameter Turntable, 2-Viking VDW302SS 24; 3 SERIES Energy Star Fully Integrated Dishwasher with 14 PLACE, 1-Viking VRCO5240DRSS 24; Outdoor Series Undercounter Beverage Center with 5.3 cu. ft.I chose Viking because of its reputation as an elite brand and their strong commitment to customer service, even though lesser brands seemed to offer more gadgets for less. My hope was that a big investment in appliances would mean less maintenance headache down the line and the Viking name will preserve the resale value for my house. Unfortunately, Ive had nothing but trouble since. Ive had multiple issues with the fridge (4 axial fans replaced, Defrost terminator replaced, defective bolt in fridge door replaced), the freezer (rust on the ice drawer), both dishwashers (electronic card/display already replaced on one and currently needs replacement on the other, Diverter valve replaced on the other), the microwave (electronic card/display currently needs replacement. It is worth mentioning that the appliances werent in use until late January 2017 since the house was still under construction.When all these issues started, Ive contacted your customer service number and was referred to one of your certified repair services, Executive Appliance Service in Garden Grove, CA. They can confirm all the issues mentioned above as they made NUMEROUS service calls to my house. I was about to call them again to replace the electronic display for both the dishwasher & the microwave when I realized that the amount of times Ive had to service those appliances is excessive & abnormal. Ive had to purchase a very basic appliance package for a guest house at the same time Ive purchased the Viking package and I havent had a single issue with them.Thats why I decided to to share my concerns with you and ask what could be done for me. Did I purchase what would be called a lemon in car terminology? Can you send someone to take a look at them? How can you help me with all the issues I mentioned & restore my trust in your brand? Thank you very much for your help & understanding. Looking forward to receiving your response.Their response was to cover parts only for the dishwasher. They wouldnt do anything about the microwave and said that rust inside the freezer is a cosmetic issue therefore would only give me %15 off their ice drawer which came out to $218.37. When I said that Id want them to cover parts and labor for the dishwasher & microwave, they refused. The appliances I purchased are most definitely defective. There are many similar complaints on the Better Business Bureau website. STAY AWAY AT ALL COST!

We had our kitchen remodeled and our contractor recommended Viking Refrigerators. We went and looked at appliances and all different brands and we really like Vikings look and functionality. The price was also right. There’s a lot of great features, little things like it will beep if the door is open too long and its ability to program the temperature versus using a dial in older electronics. It has a really nice ice maker, too. The lighting is beautiful on the inside, it is bright. The quality of refrigeration is great. It keeps the vegetables and fruits cold in the compartment. Moreover, their guys at the dealer were great. They are knowledgeable and helpful. They gave lots of different options to look at. We’re very happy with Viking Refrigerators.

My professional freestanding dual fuel range and oven has been a major bust! I have owned it for 8 years and so far I have had to replace the entire electric control panel. Then the other day I was using the self cleaning function and my control board underneath caught on fire. Sparks and fire coming up from underneath the unit. So extremely scary and dangerous. Viking has nothing say except sorry. I now need $1,100.00 in parts and one of the items is out of stock and they don’t have ETA. The first time my Oven broke it was not useable for 4 weeks!!!! This time they can’t even give me an idea of timing. The killer is I was deciding between a Wolf and Viking and I clearly chose poorly. Carefully think about your high end purchase.

I like my Viking refrigerator. It is a little less steep than my old one but I needed it for my kitchen and its good quality. I liked that it was the same brand as the Viking Range that I was buying. That was what I wanted with the refrigerator and it was countertop too. And the air filter that is in there is pretty cool. I worked with a guy from Viking quite often for my business and he was great. He was like a friend and my experience had been good.

Four years ago, I used to deliver the appliances myself and I fell in love with Viking Refrigerators then. I like the looks and convenience of use. However, the situation I have now needs to be rectified. The old refrigerator I have was a great quality. This one now is working great but the door grinds and doesn’t open and close properly.I’ve contacted the store and they sent somebody. Then I contacted Viking Refrigerators because it’s not an installation problem, it’s a problem with the refrigerator. And they sent somebody out to the house a week and a half ago and I have to hear back from them. They said they had to order parts. The product was installed on January 3rd. I contacted them on the fifth and the problem has yet to be rectified. They could have been aware that it is a warranty issue and they should have fixed it immediately. Viking Refrigerators needs to respond better. It was an issue trying to get in touch with somebody but when I finally got somebody, they were very good and they were trying to work with me. Overall, I would still recommend them.

We have had constant ice maker issues (constant tapping noise as ice maker has always had issues with ejecting ice) and now the button that ejects the water filter is broken. We love our professional Viking stove but this product (2017, 36 French Door) sucks! Plus dealing with customer No-Service with Viking is a waste of time in my opinion!

I purchased all Viking products for my home. The exterior look is excellent but looks are deceiving! Almost every interior component of my refrigerator (VCSB483D) has had issues. Cracked butter covers, drawers that crack and fall off the track, track that wont support drawers, cracked freezer interior lining, ice maker issues, drain issues. The problem is Viking does not really seem to want to help you when its under warranty (loopholes like cracked components are cosmetic) why should that matter! Ive owned many non luxury brands that not only held up better, the manufacturers stood behind their products.

Viking has a high quality product at a reasonable price. I like the look of the range though I wish it had a timer. My husband uses the griddle a lot. He really likes that.

I was very familiar with The Viking Commercial Ranges and when I remodeled my kitchen I decided to go with the Viking and expected to get same quality product. I have owned it now for 3 years and been sorry about my decision ever since. The oven doesnt have a temperature display and you never know what the temperature is. The controls are mechanical and connected to a electronically controlled board that fails after short use. The oven does not retain temperature and takes extremely long time to heat up. The cooking time is much too complicated for normal use and even the clock and timer are no simple task. To top it all, it is price at double the price of a Kitchenaid or a GE that do a much better job. I would stay away from Viking, save some money the agony.

Purchased about six months ago and I have been picking up ice off the floor several times a day since! It overproduced ice into the bucket and when you open freezer ice falls out. I contacted customer service and a technician came to house. After consulting Viking directly it was found that this is a known problem and there is no fix for our model. I was told I need to lift the ice handle to stop making ice and put it down again when I need more. Can’t believe I have to make my own ice for a fridge that cost close to $10,000! The rep I purchased the fridge from contacted Viking to see if I could return and the answer was NO! Very disappointed!

I bought a Viking range because of the way its made and its performance. It’s the second one that I bought. I sold my other home and the new buyers wanted that range. There was nothing else on the market I would look at. I would buy it again. There isnt anything I dislike about the range. It does a beautiful job. The design is beautiful too. I love the style and what it does. Everything is great on the stove. I wish I had a proofing feature though because I bake a lot.

I chose a simple Viking fridge because if its too complex, theres a bigger chance that it will break. Ive had the fridge for half a year and Im satisfied. But the shelf on the door fell once I closed the door and it broke. I sent an email to the Viking service center a couple of weeks ago but nobody answered. I was wondering if someone can send a new shelf to me to replace it.

We bought a new house 3 years ago. The house came with all brand new Viking appliances, wonderful we thought... until we actually wanted to use them. We have a microwave, fridge/freezer, 6 burner range oven and dishwasher. Fridge/freezer and microwave have worked fine, so no complaints there.Oven and dishwasher however, are a bit of a disaster. First of all the oven - the gas was coming in too far from the flame, so it would never light properly, or it would light and then go out after a few seconds, just leaving the click click click as it tried to reignite, and the smell of gas everywhere. Called the engineer and he repositioned the pipe so it would work properly (the original issue might have been the problem from installation and not a Viking problem, Im not sure). Then after this visit, the fan in the oven makes a ting ting ting noise knocking against something if we try to use it - as wed had the engineer out for the dishwasher in the middle of this, I couldnt face getting him here again, so we have lived for 3 years without using the fan. Now onto the dishwasher which wasnt working when we moved in (brand new dishwasher), sometimes it would stop mid-cycle, other times it wouldnt go on at all. We had the service engineer out several times. First time he tried resetting everything, then second time he ordered a new electric panel on the front and came back and installed it later, then after that it seemed to work fine. Until yesterday, when the electric heater failed - at least this is the word on the Viking website talking about this very issue on a product recall (which doesnt include our dishwasher). As I sat about 3 feet from the machine, I heard a strange short circuit sound and a pop, seconds later there was smoke coming from the machine (which was running), I grabbed the fire extinguisher and switched everything off. Moved our two babies to another room, and pulled the machine out of the wall with my husband, smelt where it was coming from, and dismantled the thing to find a completely burnt out electric heater and wiring on the bottom. Very dangerous. We now have a semi-dismantled dishwasher in the kitchen and we are trying to get the part replacement - officially this is on a 6-week order lead time. More to come, but 100% sure that I would not purchase Viking again.

Refrigerator purchased 2011 (along with Viking ranges & ovens) and just ran out of warranty in August 2014. Since purchase, the refrigerator door hinge was recalled due to faulty manufacturing which might have caused door to fall off when opening. Next, the on-off light switch in the lower freezer compartment had to be replaced (just outside of warranty period) due to ice forming on the switch. Ice in a freezer??? Finally, rust has formed on the freezer door rails, again right after the warranty expired. Multiple calls to Viking customer support yielded no satisfaction...their warranty policy makes no exceptions for quality problems outside of the warranty period. Needless to say, not a happy Viking customer.

Just describing facts: you can judge if you want to go through this headache. Bought in 2011; Model # CVDSC548T64SS. First problem: noisy vibrating fan required between 2012 and 2013 several service. First replacement fan had same problem needing replacement again. Now, in 2015 (oven is just 4 years old!!) the Temperature selector switch not working. Needs to be replaced (cost 435 $ + tax + service call). The service company has had to change this part 4 times already for other customers. I called BRIGADE but they refuse to consider this a defect.Considering that this range costs at least 10,000$ I CAN NOT RECOMMEND SPENDING THIS MUCH MONEY FOR POOR QUALITY OF PRODUCT AND SERVICE. Just found out Viking no longer called Viking but BRIGADE! Daniel came a few times until June 6, 2013 to solve the problem of the noisy oven. Now Sep 11, 2015: control knob for temperature and mode not working clockwise only counter clockwise.

My Viking refrigerator and dishwasher are just over four years old. We have had constant problems with the fridge beginning within a year of purchase. Ice maker replaced twice, unit not cooling, plastic cracking, doors not sealing. We have had the entire unit replaced, since then the ice maker is still working but the plastic is cracking again on the covers to the butter storage. The dishwasher has been repaired at least twice, once due to a fire hazard recall. Now it doesnt dry the dishes and needs repair again. In over 30 years of homeownership I have owned several homes with other appliance brands at much lower cost - have never had any single appliance come even close to having major issues such as this. When I paid top dollar for professional appliances I never expected this low level of quality.

Weve seen Viking Refrigerator all over model homes and we have friends that have it. With Vikings warranty longevity, as well as the amount of time theyve been in the industry compared to the other ones we were considering, we chose to go with them. The refrigeration is good quality and we like it. Everythings been great.

I’ve worked in restaurants for a very long time and I came to know about Viking Ranges. I decided to buy one from PC Richards since for a home oven, I wanted something that has more fire and a more professional look. I like it a lot. It’s a very good quality and high-powered oven and I like that the internal temperature is more accurate than most home ovens. I had some issues with the oven turning on and the pilots, but I had it serviced within a few months of buying it. I also had a problem with the little rubber stoppers on the underside of the grates that go over the burners. Those fall off all the time and it’s a hassle because I’m worried about the grate scratching the oven underneath when I take them off to clean and put them back on. But those little rubber things gone missing is probably the biggest issue I’ve had, which is good.

I purchased all top-of-the-line Viking appliances for my recently renovated kitchen. Unfortunately, my 48 refrigerator with ice/water dispenser in the door has never functioned. The ice dispenser freezes-up and will not rotate to dispense the ice. Viking and Hadco (the local distributor) sent Mr. Appliance to get it working on six separate occasions, but they could not determine why it freezes-up. Now Hadco and Viking have been discussing the issue for the past 4 months. I simply want it removed from my kitchen and my money returned! I do not recommend a Viking refrigerator especially when the manufacturer and distributor cannot simply replace my $10k refrigerator lemon with one that works!

I researched on the website a while back and to me, Viking products were outpriced out, so I didn’t care for Viking at all and I was looking more into BlueStar and Wolf. But then this year I went to Best Buy and I saw the Viking range, and the customer service guy there, Cary, started telling me about it. I was looking at it and ended up buying it. And I was surprised because I never thought I was gonna have a Viking. But I love it and I’m happy with the customer service. Now the only thing is the cleaning portion of the ceramic part where I can’t get some tough stains out. And customer service doesnt have anybody that I can call and walk me through it or give me ideas. I have to look on the web, and that’s the only bad part.The baking feature of the range is great but it’s a little bit slow. If I have a cake that is a 30-minute cake, the baking time goes close to an hour. I love to bake and a pound cake is supposed to be 45 to an hour and 15 minute and Viking goes close to the two hour time. The oven turns off and it comes back on, so baking takes longer. I may be doing something wrong but I don’t press the button for a convection oven. So I’ll ask the technician when they come. The dealer in the Pacific Department at Best Buy was an excellent help and Viking Ranges is excellent. Go ahead and purchase one if you can do it.

On the top part of the oven door towards the inside of my Viking range, the metal was not filed or buffered or sanded down. It’s a real dangerous place for it to be and I cut my finger closing it one time. I took the time to take everything off and use some sandpaper to sand down those edges. Thats something that they need to look at. Also, I wish the legs were more adjustable than they are. My counter height is about an inch lower than what they had because of tile that was put on the floor, so I had to do some modifications to make all that work.Vikings pricing is a little high and for that price, I would have figured it would not have the issues that I had. I wouldnt have minded paying the price. But I had to do all these little things to it and that kind of bothered me. Other than those, I love it and I enjoy everything about it. I love the burners and the layout. I love to cook and it does really good. This particular model is the only model that they offer like this with a convection oven in it, which I think is awesome.

We were replacing our old Thermador and I assumed Viking was a fairly good product. I like the look of them but I’m a little disappointed. It is not very good and I would tell others to rethink their decision to buy one. My oven has been installed for two months and I have had repairmen here for the last two months as well. Hinges on the oven were bent. They finally came and fixed that. But they had to get the feet for the oven because they didn’t have them when they installed the oven. Now, I’m having a problem with my burners. It has taken me two visits and they’re still not fixed. And every time they come out, there is a time period in between of two weeks. Then the repairman was telling me today that it is going to take probably another two weeks. When he came out previously, he seemed to have been of the forethought that what he was being told was not gonna fix it. And yet, he was still told to come out here and do it. So he came out here and did he was told but it still didn’t work. Now, they have to order all new burners. Its just ongoing after two months. It’s been a roundabout, circular motion here with this whole thing. I was very angry to begin with but now, I don’t even know anymore. It’s two months and $10,000, and I haven’t really even used the oven. Viking also needs to be more responsive. Initially, they kept calling to ask if everything was good and I kept saying no. It was great that they called but then it wavered and petered out. Viking has dropped off as far as calling to see if anything has been done and now, it’s me dealing with the repair people.

We got a Viking Refrigerator three months ago. The freezer stopped working, we called the service and the lady who talked to me on the phone was rude. They sent someone and he found that the fan was broke. They came again last week, they ordered a new fan and they put it in. The fan was working, but the problem was not solved. The problem was the freezer temperature was 14 degrees higher than preset. And the refrigerator part, the upper shelf temperature was 10 degrees below the preset, so all the yogurt are frozen. I called them again and they will send another company to fix it. Its an expensive piece we paid for. Its not even as good as the cheap refrigerator we bought from Fensa. I suggest quality control.

I’ve owned my Viking range for about month now and so far, its been good. The dealer who I got it from did a very good job. The model of my range is appealing and I like that it’s gas.

I was very impressed with the quality of this washer, best washer I have ever had. Very quiet, glasses come out perfect. Love it.

I have been using a Viking range for a month. Its a good quality brand. I like the price too. The salesperson at the appliances store was knowledgeable in general. While its plain, it looks nice.

Vikings price point was within our target range so we decided to go with them. The Viking dealer was good. The product looks cool and people think it looks cool too. The quality is fair but I’ve got some issues and I’m hopeful that those will be fixed.

Only two refrigerators would fit in my kitchen. One was Sub-Zero and I wasn’t in love with it. The other was Viking. It has more room at the top and I like it a lot.

Viking VMOS200 died after 7 years of very little use - repairs quoted in the $200-$250 range... not worth it. So now had to find exact same size replacement because of its existing Viking Trim Kit ($400+ by itself) and which matches other trim kits in kitchen. Anyway, only new Viking unit that fits our trim kit is the VMOS201 unit - at a fixed price of $689 plus local tax. Took old unit apart and discovered its basically a Sharp 2.0 cubic foot R530ES model... also obsolete. Note that the current Viking VMOS201 is also Sharp inside.Did some research and found that Frigidaire uses the same Sharp box, model FGMO205KF - and its half the cost of the Viking/Sharp VMOS201. All you give up is the heavier Viking stainless steel door and the Viking emblem. And if you must have the Viking emblem to match other appliances, just remove it from your old unit (use a hot hair dryer and saw the adhesive away with dental floss) and swap with the Frigidaire label. Hope this help other folks that dont want to pay $400. Too much for a commodity Sharp microwave.

Viking Model VCBB536ELSS has been a nightmare. This is an $8,000 refrigerator. Constant ice buildup. Finally, it died completely after many visits from repairman trying to thaw the back of the unit out and replacing motors. Viking agreed to replace for free. They even extended the warranty for me because it was 8 months of dealing with this nightmare. I have had the new one since November 2020 and the SAME THING IS HAPPENING again!! I cannot stress enough what a pain and expense with wasted food this has been.

I am thankful to hear that others have had the horrible experiences I have had with Viking. My issues relate to multiple appliances and again, we purchased an all brand new Viking kitchen, with top of the line features. Since I have had the appliance, I am on an intimate basis with the repair tech referred by Viking whom are not much better in terms of quality and consistency in servicing. Ice maker - I am on my third replacement, finally breaking down to try it again! My accessory doors broke off on day 1, forget it, too expensive to repair. My refrigerator leaks from bottom, put a towel there, it’s easier than trying to get a reputable repair organization to fix it. First, it’s this and then it’s that and then it leaks again. Ice maker replaced 2x, then when it stops working after 30 days, I am told it only has a 30 day parts warranty. Thirty days, are you freaking kidding me? Now the Viking Dishwasher is out and again. Oh Viking had lots of trouble with their computer boards, but now on newer versions, all is good, yeah right. Really, I think this company puts all its R&D investment money into looks, not substance, and it’s damn irritating. The only saving grace for me is that we own a General contracting business and I can truly relate my experiences first hand to the customers only much too eager for referrals on best appliance practices... I would think differently if they even tried to take care of their customers.

My Viking microwave display stopped working requiring me to replace the entire display. I would not recommend ever buying Viking. They are expensive to buy, expensive to repair and are not built with quality in mind!

I bought a new Viking 48” side by side fridge freezer 10 years ago and had the kitchen built around it. It looks fantastic and I felt pretty smug thinking I had a sub zero look but for a fraction of the price. However, 2 months ago it suddenly failed and started heating up rather than cooling. Here is the problem - I’m in the UK and Viking no longer trade in the UK. Despite contacting Viking numerous times I am yet to find an accredited engineer that will touch it. Quote “ I used to work on them but it got so difficult to get parts”. I found a local engineer who has serviced it and replaced the refrigerant but it is still faulty and now he tells me there must be an internal leak and therefore impossible to fix. So I have a £6,000+ fridge freezer which is useless and being more than 300kg in weight I don’t even know how I can remove it. To date Viking has offered no advice or help. No customer service whatsoever.

My parents have a Viking appliance and Viking has brand recognition. The quality of their product is definitely good. I like the Viking range that we bought and we enjoy it. I like that its burners are brass. Also, its price is fit for our lifestyle.

We owned a Viking Range years ago, and this is our second one. We purchased our first Viking from Fergusons and they had to take the stove back because somebody on the assembly line didn’t put the installation which was supposed to be there. The Viking team had to totally remove the stove and bring us a different one, and that was the first and only negative experience that we had. Then we moved to Arizona and when we got there, we had a stove top, so we ended up selling the stove. When we moved back to Atlanta, we wanted to get another stove, and my wife wanted to buy a Wolf. She already ordered the Wolf but I canceled the order because the Wolf stove look was like four little red dots and didn’t have any character or personality on the front of it. Its performance may have been comparable or even better than the Viking but I didn’t like its bland look, so I decided to get another Viking. The people that delivered it this year were very professional. They bolted it down the way they were supposed to and they took their time and did everything right. I don’t remember them bolting down the first one that we got. I just remember them sliding it in and they never put that secure bracket on the back, which they did this time. That safety bracket was supposed to be there because that’s a very heavy stove that may fall over. I love the quality as well as the performance and style of the Viking range. It has a high-end, tough look to it and high-intensity burners. It’s the best stove sold in the market and it’s worth the money.

Ive had my Viking Refrigerator for about five months now. Everything is great. I love the quality. My refrigerator is awesome. Im very satisfied with everything. I recommend it to everybody that has come to my house. I tell them, “Go with Viking. You will not regret it.” The delivery and set up were very easy. It was just, we had a little bit of a hiccup due to the pandemic. Our oven came later than the rest of our items. But it’s understandable.

In Memphis, a lot of the really nice and elegant restaurants choose to use Viking products because of their quality and service. I purchased the Viking products from one of their suppliers, Metro Appliances, out at Jonesboro, Arkansas. The salesperson was great to deal with. He was very positive, upbeat and promotional for Viking and all other varieties that they’re carrying. That was a wonderful experience. But upon receiving my brand-new kitchen suite, the refrigerator had to be repaired instead of completely replaced. The doors were out of alignment and will not be fixed and upon the receiving my ice maker, it didn’t work and had to be completely replaced. I have had issues with my refrigerator going out already. I had to wait over a two-week service while all of my food was spoiled.Also, I currently have a problem with my microwave where the screen has gone out. I have already waited a week and a half and have yet to see the first person come and see what the problem is. I’ve made phone calls and chased all of these people around and I get very poor service for a $25,000 kitchen suite, professional series. But that’s the way they choose to run their business and promote their products and services. I would have been better off going with Whirlpool or Maytag.

The refrigerant stopped cooling on both our Viking refrigerator and freezer which was troublesome. Ordering the parts took a long time but I was really impressed with their great customer service. There was also an issue on getting a refund with the repair but they worked it out to where everything was covered.

Over the years, Ive seen Viking Ranges and I liked them. Their reputation made me want to purchase from them. I like my range but for the money, its not knocking my socks off. I feel I could get the same type of quality or use out of something that wouldn’t have cost me as much. The ranges door, which has been loose for a long time, could be improved. I’d also prefer if the rack didn’t have to be removed when cleaning the oven.

Our last refrigerator didnt last very long. It was off square and Viking determined that it was dropped during delivery and they wouldnt take responsibility for it. They didnt stand behind their warranty. They passed it off to the delivery instead of trying to help me out after as much as I had spent on it. So we had to buy a new one. So far, its working but it has squeaky doors which makes me think theres some issue with the alignment.

Oct 1, 20 -- The dishwasher stopped working and requested repair through customer service center. Oct 23, 20 - The repairman visited and he failed repairing machine and ordered major parts. Nov 20, 20 -- The major parts arrived and the repairman changed almost every parts and the machine failed to work and he said the whole machine should be replaced. Nov 23, 20 -- I called Viking customer service center and they gave me a new reference number. As of today (12/08/20) -- Any information received from Viking and still waiting their response. Nobody care of customer who needs their concern & action. Do not buy Viking dishwasher if possible.

I went into Ferguson looking for a 36-inch wide range that was a Wolf but they had that Viking Range model in there and they were trying to clear it out. The director of appliances of the whole chain was the one there and he went over everything. He explained the differences between the Wolf and the Viking then I called my wife who called the builder. It’s wider than what we planned out for the unit, but the builder said that if we wanted to do it, they would make it work. My wife came right over to look at it. She liked it and we ended up buying it on the spot right there. Then we had to buy the hood and the motor. It was a very good experience but we called in several months ago and they were supposed to send us the thermometer but we haven’t received it. Outside of that, it’s been a very good unit. We had the opportunity to use the Viking in summer and thoroughly enjoyed it. It works great for us.

Viking has quality products and everybody says that their customer service is good. I got myself a Viking range and we have a problem with the grates. It is peeling. I sent them pictures and it’s taking a really long time to resolve. Viking said they were gonna send me a full set of replacement grates and then they said, “Okay, they’re shipping out.” I didn’t hear anything afterwards so I emailed the person I had been in contact with again and months after we still never got it. They said, “Oh, you have to register your product.” So I registered my product and then I said, “Okay, all registered,” and then I got no follow-up again. I now have to call the parts department so it has now been a three-month runaround. I thought that it was all taken care of on the backend. Its just a little confusing what’s going on with it. But the Viking range is great. I just wanna get the grates thing resolved.

I own Viking Professional cooktop, microwave, double oven and refrigerator with bottom freezer and love all of them. The cooktop is the best 4 burner that I have ever had and the oven bakes everything perfect. The refrigerator had only one problem and that was a recall, on the door hinge which was replaced. I have had them in the home since 2005.

I bought a house that has a Viking fridge installed in it. Its okay, but right now my fridge is overfreezing and I got frost on top of everything so Im not so thrilled with it. I had reps at Viking come over to take a look at the crooked refrigerator and it went fine.

Our Viking refrigerator is great. I like its soft closing drawers. It’s very gentle so nothing slams. We have had an issue with the ice maker not making ice, but were under warranty though, so its not a big deal. I called their customer service about it and everyone was nice. We had a guy come out and he looked at it, and there was a part that needed to be ordered. So, were just waiting for the part to come in, and then theyre gonna change that for us. Other than that, its a beautiful fridge and we really like it so far. I would definitely recommend it over KitchenAid or Sub-Zero.

We’ve had a Viking range for 12 years. We compared Sub-Zero and Viking when we looked to replace our freezer and refrigerator. Viking was more affordable so we went with them. However, the quality is not the best. Our Sub-Zeros that we replaced were older models and they were built better back then than they are today for both. The temperature is not consistent and some of the settings arent correct. The freezer will go anywhere from 10 degrees above zero to 10 degrees below zero even set on a fairly high setting. It’s wasting a lot of energy. Overall, theyre very nice looking but Im not impressed with the quality, not for the price.

We were doing a remodel addition to an old family cabin and when it came to looking at appliances, Viking had the right size, the configurations that we wanted, and it checked on the boxes. Plus, weve had a Viking stove for a very long time. However, weve had major issues with the refrigerator. Were not in a remote area, but its not as highly populated so getting service people out has caused delays. Were actually on our third Viking refrigerator. The first one had been damaged in shipping, and the shipping caused some issues because of the supply chain. Then it sat in our garage because of construction delays. When they came to unbox and install it, it had major physical damage, so we didnt go any further. It took a while to get one, but they found it, and then we had nothing but problems with that second one. Alarms were going off all the time, it wasnt holding, its cold in either side, the ice maker wasnt working, it was horrible. Weve had to throw massive amounts of food away because we bought all new stuff for the cabin so its been a pain.They had somebody come out, did a couple of things, it worked for a day, and then we have more issues. They replaced all these different parts to it and this took us quite a long time because the service company doesnt do repair. Finally, they realized that they would never be able to get it worked so they ordered us another one and that one was delivered and installed and its worked really well, except for the ice maker.I understand the delays in getting attention placed on our case. Im usually a pretty calm person, but I had to get a little nasty with the sales rep because I didnt feel like she was helping. The holidays are coming. We needed refrigeration in our house. It was difficult so I had to put my foot down and demand a loaner. She ended up coming through with that and then she said that I would have to pay for it as well as the delivery and installation. I told her I wont. It was a back and forth show.Also, every step of the way, somebody made a commission off of this and so they needed to come to the table to help a little more. We felt like we got a fair price, buying two Viking items and get a set of cookware free, and we got a free microwave, so we wanted to make this work. Plus, we have wood paneling for the doors. If we were to switch and go with a different brand, which we wanted to do, it would have been a major additional cost to us. Well, Viking has been responsive. Its a $10,000 refrigerator and so they need to go through what they need to do to make sure its working right before they scrap the whole thing. It was just really frustrating while it was all happening.

I like the range and the dishwasher seems to work well. But the refrigerator was kind of a disappointment. Weve had repairmen out four times in the last couple of months. I thought maybe they finally fixed it, but it’s still not quite right. We built the whole kitchen around it. If anybody asked me right now, I would say I wouldnt go with Viking.

I purchased all Viking appliances for my newly remodeled kitchen 2 years ago. I have had to have each of them repaired at least once. I am currently waiting for the fourth service call on the refrigerator. There is only one warranty repair service company in my area and I have to wait at least 2 weeks to get service. The dishwasher, refrigerator, microwave and 6 burner dual fuel range are not worth the money I spent. I would absolutely not recommend Viking appliances to anyone. I am very concerned what they will cost to repair when the warranties expire. I would strongly suggest potential consumers to look for an alternative product unless you enjoy waiting for repair service.

In the last month (September 2018), I have had three door containers fall off the door and shatter on the floor when I opened the refrigerator. All three door containers broke about one week apart. In addition, my cold storage drawer handle broke (plastic). What is going on with these components? Has anyone else experienced failure. This refrigerator was purchased in 2012, along with five other stainless Viking appliances. No problems with them. Viking says there is no recall and my warranty has expired. I would Viking to step up to the plate and assist. These are solid pieces that have appeared to fracture after six years of use. I would expect other things to malfunction but not solid plastic pieces.

I bought a house that has a Viking Range. So far, the quality is good. I like the stovetop with the gas and heavy-duty grates. It’s easy to maintain and clean. However, I recently called them about some parts. There were some little rubber grommets on the bottom of the stove grate that shrink with heat and fall out. And I still haven’t received my replacement parts they offered. But other than that, the oven itself is very efficient and cooks way quicker than I expected. Plus, my interaction with the reps was good and they were helpful and friendly.

We went to Best Buy and saw Viking there. We chose them based on what we saw and the recommendation of the salesperson and then compared the burners and the size that we had and that’s why we purchased it. When we first got this stove in, a piece of sealing in the oven door between the glass was loose and we had to wait for that to get replaced. There was a dent in the bottom frame. Viking wouldn’t automatically replace the stove outright. They wanted to send some service guy over and it took almost six weeks to get that taken care of. Also, the oven door does not stay shut when you use the oven. It hasn’t even been a year and now we have the issue with the oven door just popping open in between when we’re cooking. We’ve got us a service guy coming on Monday, but would prefer to have that stove completely replaced given the fact that we’ve got two service calls on the warranty.Viking keeps telling me that there’s nothing they can do and I have to call the authorized service people. Ive called their headquarters to find the name of the authorized service people, and they said even though within a number of days of purchasing, if it arrives in my house, they wouldn’t replace it which I don’t understand. Other manufacturers do it automatically. When I had issues with Sears, Id call them up and theyd give me a replacement. We would not recommend Viking based on whats going on now.

I heard about Viking over the years being quality, so I was excited when I could finally get my own. I got my stove in November and we would hear this loud noise as we were heating up the oven and I didnt worry about it. It sounded like metal bending and I said, Oh, its just new. It just needs some time to loosen up, warm up, get used to -- just to be operated. But it kept happening. My daughters like, Mommy, I dont know. This doesnt sound right. It keeps doing this. We finally decided to call. First, I called the place that I made the purchase from and he didnt return my call. So, I decided to call Viking directly and they were very helpful, told me there was a recall on the part of that particular series, and then the ball started moving. They took care of it, told me what was going to happen and what we needed to do. Right now, Im waiting for parts to be delivered to me. I already have a contact person that they gave me that will do the installation of those parts. They recommended me not to use the oven. I can use the stovetop, but not the oven. So, thats what Ive been doing for the last two weeks. I love the stovetop. It gives very even cooking. Also, I like that you can take the whole top part. Each piece comes off so I can get to every part to clean it.

I had a Viking range 25 years ago, which is still working, and I moved it up to our lake house. We kept it in good shape. So, I bought a new one for my house and it works awesome. I was looking to switch just for some change and see if I like something more, but I love Viking. I bought the one that is all inclusive where there is not different pieces now in which they didn’t have before, and I love that. I also love the pull-out racks now that glide really nice, as well as the bigger window. I like the one burner that is really more powerful in my right corner and just so with the overall. I like the weight of the dials. I love everything about it and I am very happy with it. I got the dishwasher too and I love that, too. Also, the Viking dealer I had was awesome. I highly recommend it.

My house builder purchased a Viking refrigerator and the quality of it is good. It works like a normal refrigerator and I also like how it looks. Overall Id recommend it.

After two repairmen from two different companies offering to repair everything from the motherboard to the seals (for the same stated problem) and spending over $1500, I still cant bake cookies that dont turn into rocks as soon as they cool. No one has heard of this problem (they suggested the $5 inside thermostat which I got). Everything seems to check out but it is like all the moisture gets sucked out of really small items like cookies when cakes do fine. There must be something also wrong with the uneven heat because 2 roasted chickens had to be pan fried (with 8 guests offering suggestions) after 1.5 hrs of cooking at 425. I hate this oven. Anyone heard of this desiccating cookie problem?

Best of the best. Very quiet operation. Best in quality. Easy water saving cycles.

I was unhappy with Viking Range. It wouldnt hold temperature and it was serviced a number of times by a variety of authorized service agents and it cooks extraordinarily a long time to get it to function the way one would expect a range should. It took many months to get it working. So, the low point definitely was that the initial manufacturing quality was way out of alignment and I expected a lot more out from it being a full type model range. My experience with it has been rough. But I like its center burners, coupled with after the fact we acquired an integrated griddle piece that sits on top, which Im guessing Viking did use some mileage with that kind of burner.

On 1/6/2005, I purchased a Viking 36 inch free standing range model VDSC3656BSS dual fuel, 6 gas burners open face, and a single electric convection oven costing approximately $7,000. This oven had no frills, no electronic digital displays, just a good basic heavy duty range. This was a major investment in a kitchen appliance for our 7th new home. My husband was very resistant to making that type of investment, but I stated it’s a “Viking” and very dependable. The 6 gas burners were great (and still function) and the electric oven (although was running cooler than other cheaper oven and had to increase the temperature settings by 25 degrees to achieve correct temperature) functioned. That was up until 3/8/13 when the electric oven failed; the heating elements will not get hot.The oven on light turns on, the interior light turns on and the electric convection fans work but no heat to both (top and bottom) oven elements. On 3/11/13, a repairman was out and identified the defective part, the oven control (not the thermostat or the elements). The power is getting to the control but not passing through. The part was ordered the same day. There have been several follow up calls with the parts distributor. As of 4/9/13, there is still no replacement part. Both the repairman (a certified Viking repairman who has worked on Viking ranges for over 10 years) and I have been searching the internet and warehouses for this part.I emailed Viking, no response to the emails. I called Viking customer support and related the repair issues specifically noting the lack of (availability of) a replacement part and asked if there is a problem with this range. Viking stated that there is no recall or safety notices for this range and provided a name and phone number of a parts distributor. I forwarded this information to my repairman; however to date, 4/9/13, no replacement part.From internet blogs, this particular model with an electric oven (no heat to elements) is a common repair problem resulting in down time anywhere from 6 weeks to 6 months. Imagine a restaurant with a Viking range that is out of use for 6 weeks to 6 months! I am an individual who loves to cook and bake; Viking is breaking my heart! Okay, so the range is out for a month, I shouldnt complain compared to others out 6 months. However, an extended outage of any duration is not acceptable for professional ranges. A cheap range can be fixed generally the same week it is serviced, arent expensive ranges deserving of something much faster than 1-6 months?So what do I do with a $7,000 paper weight? I find it extremely difficult to recommend a “Viking” range. As of my posting today, the Consumer Affairs website has 266 complaints about Viking, numerous ones similar to mine. Is anyone considering a class action suit on this particular model for this particular repair problem? Maybe that would get some attention! In any event, the oven is down and out for the count. Next stop might be the scrap metal dealer! Viking what happened to you?

My wife had a French door refrigerator for many years and Viking was the first thought of what appliance we were going to use when we redid our kitchen. We liked the brand name. It has been strong for her and it’s professional grade. Their refrigerator is great, its overall appearance is nice and the workmanship is very good. Everything has been great so far. Viking Refrigerators is top quality.

I am designing a kitchen renovation where the customer wants a Viking range plus exhaust hood. It is impossible to get any information from either local suppliers or Viking itself. For example, simple information as the dimensions of the warming shelf or how to connect and support the wall hood are not provided. Calls to Viking are unanswered. This speaks to the response of Viking to their potential customers - beware!

We purchased a home with a Viking range and dishwasher. We have lived here five years and we have our dishwasher serviced at least once a year. Wires continue to burn up. Weve placed major parts and the pump, and last night something in the front panel started a fire and melted a hole in the inside metal. We had a house full of smoke, but thankfully we were home before the kitchen went up in flames. Weve already spent the cost of the washer in repairs and will not even call a technician this time. We will be buying a new dishwasher, but never again a Viking appliance.Our range has not had all the same problems, but the igniters are unreliable. The oven takes 1/2 hour to reach the desired temperature. The door is heavy and were just waiting for it to break. The writing has worn off in many places on the knob panel. These are just not problems you expect from high end appliances.I do not recommend Viking. They are not worth the money and their customer service department is entirely useless.

I cannot seem to get my range repaired and no one at Viking seems to care. Six weeks out and no action taken. When I use the oven, the face plate holding the knobs heats up so bad you cannot touch them. Viking repair said they may install a blower behind the plate to expel the heat but after six weeks, I am about to give up. Seems to be a major design flaw to me. I sure learned a lesson about Viking. Beware.