KBFS22EWMS4 bought this refrig in late 2012. All seemed fine till 5/2014. Water started leaking from the freezer door. Water had been leaking into the bottom of the freezer and eventually started spilling out on the floor when the defrost cycle ran. I called a tech and he took apart the freezer, cleared the defrost drain, unfroze it and all seemed fine. 1 year 4 months later the same thing again.I called the same tech and when he got here, he pulled out the refrig and took off the bottom back panel and then removed the little rubber drain plug/funnel. He said this was the problem and now he just removed them when he sees this issue. Hes seen this before. It was very sticky (he said) because of the heat. The rubber funnel is about an inch long and about 1/2 inch wide. It has a slit in the bottom of it for the water to pass through. Not a hole, a slit! No wonder the thing leaked, it would get so easily gunked up and with the rubber being so sticky Im sure the slit would stick together and probably make it much easier to freeze. Id call this an engineering issue.Who in their right mind would use a pliable rubber funnel with a small slit in the bottom, it defies logic. There probably should have been no funnel to begin with or at least a hard plastic one with a hole big enough to drain without getting gunked up. Well see if this fix takes. If not, Im buying another (non-Kitchenaid) refrig. Im not putting $100+ each year on the same fridge for something that should have been designed properly.

Just six months ago we bought a counter depth side by side fridge for over $2,500 and the fridge part stopped cooling last week. It took a week to get a repair man out for to service for the warranty and now it needs another week for a simple part to fix it. We’ve had to throw away all items in the fridge, and this happened after 6 months. I would not recommend buying from this company.

We bought the KitchenAid Supra convection oven/microwave on 2/18/09 (model KEMS378SSS04). We had no problems until preheating the oven at 425 on 2/1/12. We heard a crash and found the interior glass on the door shattered, sending glass all over the kitchen floor.

We bought a 29 cu. ft. French Door stainless refrigerator model KFIV29PCMS in 2013. We had repairmen out three years in a row. Each time required several visits. The air tower, ice maker evaporator fan, two fresh food evaporators, valves, a compressor, and a UIn were all replaced. We were out of a refrigerator for 18 days one time and over a week this last time. On one visit they sent a repairman out only to say that he couldnt fix it as it is a closed system. Every time its something different. We have had frost on the top left shelves with water leaking into them, water coming out of the ice dispenser, ice building up on the freezer drawers, water on the floor, and it just quit working. Although we had insurance, it only paid $300 for spoiled food. We have lost more than that. It is always so inconvenient to schedule time for them to come, then reschedule when the part finally comes in. I have complained to Good Deals where we bought it. I dont think they should sell appliances with so many problems. I complained to KitchenAid but all they did was take my complaint. Needless to say I have complained to the repair place,Gulf Appliance. My old Sears refrigerator lasted 26 years without even a service call, and it was a fifth of the cost. I cant believe a company cannot do a better job making an appliance. Did they even test them before putting them on the market? Apparently not. I will never buy another KA fridge again. Our microwave, stove, and oven are all ok but I wonder if they too will go out soon.

Product was 1 year old in Dec of 2014. Stopped working on Dec.31 2014 with a large party going on. Repair service came out promptly the next week. Continued to come out for the next three weeks. Have replaced just about every part in the thing and it still doesnt work. Two more items left, the main computer boards, that are on backorder. So, one month later and still no working product! Call center takes a minimum of 10 minutes to get through due to large number of calls. I wonder why!! A $1700 microwave/convection oven should last for more than a year. Kitchen Aid should have offered a replacement after the third service call as all the major parts are being replaced. Should have known products were not of high quality when the double oven needed to be replaced upon arrival.

KUSDS35 - I thought with the name Id be getting a decent dishwasher... far from it. 3 years into it and I have replaced the rack tabs twice like everyone else. Now the control board is going out and the cost is $140 plus $125 labor to fix it. Thats almost 50% of the cost of this JUNK. LOL we got rid a of a 20 year old dishwasher that worked perfect and got this. Man do we feel taken. KitchenAid will do nothing. I WILL NEVER BUY ANYTHING ASSOCIATED WITH THEM OR A BROTHER COMPANY AGAIN.

We purchased our KitchenAid Dishwasher KUDE40FXSS1 5 years ago. Although it washes the dishes well, to date we have replaced an upper basket wheel mechanism 6 times and now ALL of the wheels on the lower basket have broken due to being brittle from the high temperatures required to clean the dishes. We are so disappointed in the CHEAP plastic used inside the dishwasher! The last time we replaced one of the upper mechanisms, the part came with some metal pieces. Brilliant! Why didnt they think of this is the beginning? So far, it is working well! We are now in the process of replacing the lower wheel mechanisms - all four of them. Until those parts arrive, we have to delicately pull out and push in the lower basket or the wheels fall off. Thank goodness we can replace the parts ourselves. I feel sorry for the people who have to get a repairman in. The cost to us has been substantial, I cant imagine what it might cost to pay someone to fix it! I will never buy another KitchenAid Dishwasher and I tell anyone who asks to never get one either!

We purchased a 5000.00 dollar fridge from Kitchenaid 3 door french and 3 weeks have gone by and the ice maker quits working! Call customer service. What a joke. No help there! Do not buy anything from this company ever! This fridge is a piece of junk. Model number is KRFC704FPS. This company needs to be sued for the garbage they are unloading on people!

I bought this KitchenAid Refrigerator in February 2017 for almost 8000 dollars. I had my first problem in April. My food was freezing in my refrigerator. When the Technician came he said that the temperature board has a defect and needs to be changed. The same problem occurred in August and after having the Technician come to my house 6 times and changed couple things I called customer service to find a solution. They said that they will send another technician for a second opinion and that he needs to call their tech line and document the problem and they will replace my refrigerator after that. When the technician came and called and told them about the food in my freezer that is showing ice flakes because of the change of temperature they told him that this was normal and I need to vacuum my food and because the reading of the temperature was zero in the freezer and 37 in my fridge everything is running normal.When I called customer service again they said that they are not technicians. They need to send another one over and when I asked what is next step they said they cant give me an answer. The temperature change on its own. Sometimes it goes to -18 in my freezer sometimes to 32 in my fridge and sometimes 55 and for them everything is running normal. I cant put any food in my fridge and I am stuck with this defected fridge because they refuse to replace it even if it is a 6 months old one. Please let me know what kind of company is this and what kind of product are they selling. Does anybody know of any way I can get this refrigerator replaced?

KitchenAid is saying that they will not pay for fixing my gas range repair that I purchased a year and half ago. This is the second time that we used the self clean, and it just stopped working. They sent a repair guy out. The first thing he said was, oh, this happens with the self clean mode. Ill show you another way to do self cleaning without it breaking down.Now they are saying they wont pay for the repair because I had the racks from the stove top in the oven so that I could get them cleaned. It does not say in the owner manual to not clean them in self cleaning. And I dont understand why that would affect it??? Please help! I just purchased the extended warranty for another 5 years, and cant afford to pay $850 out of pocket! KitchenAid are really thieves!!! Model number KGSS907SSS03.

I, like many of the already listed complaints, purchased a KitchenAid Microwave (Model KHMS155LSS-4) as part of a complete appliance purchase in 2006. I had the same issue last year that others have listed about the unit randomly turning itself on. After contacting Customer Service, they escalated my issue and immediately had it handled by the Safety Department that ordered a new control panel and sent out A & E to repair. The unit seemed to be working fine until this past week when it stopped heating food. Everything seems to run as normal but it no longer heats anything. I contacted Customer Service today and nobody seems to care about the long repair history and lack of quality product they are producing. Im concerned that the current issue is somehow related to the prior issue, but they will not acknowledge that to be the case. It has to be bad on a microwave that runs without anything in it for long periods of time, even though Customer Service says their biggest concern when it runs without anything in it is damage to the inside cook chamber. If I decide to repair this microwave again, it will be the third time this unit has been repaired since I purchased in 2006. I am disappointed with the constant problems I have had with this microwave.

We had a designer brand name dishwasher previous and it lasted just a few years and we gave it up. We returned to our earlier experience and bought the KitchenAid and have never regretted it.

My top of the line, three year old, stainless steel KitchenAid refrigerator stopped cooling. Main circuit board is defective. Exactly like Ians review, I was told directly by a supervisor that no replacement boards have been made since the tsunami. In over two years, KitchenAid has not obtained a US based company to make these replacement boards. They have to be mailed to a company that rebuilds the boards and it takes at least two weeks before the repaired board is returned. This is the worst and most shameful business practice I have ever heard of from a world wide company. I have the KitchenAid Extended Warranty, but a loaner is NOT part of your KitchenAid warranty. And you are supposed to be perfectly happy going without a refrigerator for over two weeks. I purchased the KitchenAid built in wall oven, convection oven/microwave combo at the same time, along with a top of the line KitchenAid dishwasher. After spending more than $8000 on this suite, I cant wait for the non-existent circuit boards to go out on these other appliances. My husband wanted to buy the Samsung refrigerator, but I insisted on buying American made since the US was in the middle of the Great Recession. I will be spending my money on Korean appliances from now on, now that I have learned that KitchenAid has knowingly left all of their appliance customers without a source for new, replacement circuit boards. Heres a suggestion KitchenAid... Jabil Circuit, a gigantic, world wide circuit board company is based right here in St. Petersburg, Florida, where I live. If you cared one bit about your customers or your reputation, you would have them or one of the dozens of other companies in the US that manufacture the same things, supply you with new replacement boards. Yours is a shameful business model. I am done with KitchenAid.

Within the first year, the interior shell began developing cracks. It took hours on the phone to get a satisfactory response from the company. Its been about 7 years now, and the repairman said ...it would cost close to $1,000 to fix, and that it isnt worth it since it will likely break again. Because they always do. I spent a pretty penny on KitchenAid because I was told they are top of the line. Well, I feel cheated out of $2,000.... I have to throw this refrigerator away that literally looks brand new!!! It is absolutely gorgeous, and having to wheel it to the curb is a gross obscenity!

I called KitchenAid for problem with fridge door not closing although it was a new fridge. They scheduled a repair visit and then never showed up nor called to reschedule. Again I contacted customer service to determine where to buy the water filter and once again, no answer at all. Really not impressed.

Kitchenaid dishwasher model kuds301xwh7 - This dishwasher is 23 months old. 3 of the 4 upper rack clips have broken. When I called Maytag to schedule service for 10/30, the service provider Bragdon Appliance never showed up. When I called, on 3 occasions, I left messages with no return calls made to me. I called Maytag again to be told they couldnt get them back until 11/7/14. I escalated to a supervisor, Benjamin, who told me they couldnt anyone out any sooner b/c there arent any other providers. I have scheduled service and I am going to buy the replacement part and try to fix on my own. Looking @ the racks they are highly corroded and brittle looking. We dont use high heat or heated dry. We use the silverware rack from our old GE from 7 years ago that is not as corroded nor does it feel brittle.

I bought a KitchenAid refrigerator in July last year. Less than two months ago, the refrigerating compartment did not work properly. Reno Appliance changed to a new refrigerator. However, the same problem occurred in the new refrigerator before a year, and it has not been fixed until two months after reporting the problem. Kitchen Aid is the worst brand.

On March 25th 2015, our carbon monoxide detector went off. The local fire department came and they determined that the source of the carbon monoxide leak was our Kitchen Aid slide in range-oven. They supplied a report that outlined this. They shut off the propane supply and pulled range out of position and said we could not use this appliance until problem was fixed. We notified Kitchen Aid customer service on 03/26/15 (appliance under mfg warranty), and explained the situation. This issue was passed on to their safety department. The safety department did not respond to us until 03/27, and they explained that they needed a carbon monoxide meter to service our appliance, which they did not have available. We have been in contact with them every day since the incident happened, and we still do not have an appointment from service department to resolve our issue. The excuse everyday is that they are waiting for carbon monoxide meter to come back to them from the field to send to our local appliance repair center, and in turn to come to our home. This is not acceptable, and we need to help, now, to resolve this issue.

We also have the KitchenAid model KUDS30CXBL1. The supports for the upper basket have now broken on each side. We were lucky that in the first instance the person we contacted sent a replacement part for no cost and intimated that he would do so even though we did not have a service contract. Well the second time this happened, just the other day, we did have a service contract but they told us this part is not covered by the service contract. So we wasted $85 on a service contract that does not cover what we needed and we now have to pay $25 plus tax and shipping for the part. Needless to say, we are most unhappy with this product and the service contract. We have to pay to replace a part that is a design defect as we have not abused the product in any way. Just normal use. We will not be purchasing a KitchenAid product in the future and do not recommend it to anyone reading this review. KitchenAid was once a very good product, our last dishwasher lasted us 14 years without a problem. Obviously this one will not match that record or even come close.

I purchased a KitchenAid dishwasher (model KUDS530IXBL4) for $730 in 2011. By June of 2014, it had to be repaired 3 times and the 4th time the machine wouldnt start, I decided not to fix it anymore. The control panel was faulty and the 3rd time it broke, KitchenAid paid for the replacement control panel but not the labor. When it broke again just 5 months after it was replaced, I decided not to fix it again and buy a new dishwasher (Bosch) and write this letter. The salesman claims that Kitchen Aid knew the control panel was faulty but didnt change it.

KitchenAid fridge model #: KFIV29KPMS03, S/N K43117611. Delivered: 9-16-14. Price: $3,038.00, including $ 199.99 for five year warranty. Issue: Defective freezer seal causes frost ice accumulation, see photo, below. 1st warranty call to KitchenAid 10-22-14 recd appointment for 10-27-14. Repair tech made a few adjustments. 2nd warranty call 11-12-14 recd appointment on 11-14-14. Repair tech said the seal looked good and, based on his experience, the factory fix was to put silicon sealant on the fridge to seal any seams or gaps. He was correct.My position: I expressed to the repair tech and to the factory trouble call reps that silicon sealant is not a permanent fix. The freezer seals installation, or seal design, or seal installation, or structure alignment, or something else was defective and that I was not in favor of applying silicon sealant to fix a manufacture defect. I also called RC Willey, the place of purchase and where I also purchased a five year warranty and expressed my issues. They deferred to the factory. If silicon sealant fixes this defect, why dont the display/floor models have it on them?Photo 11-14-14. Can anything be done to force KitchenAid to replace this obviously defective product?

We were warming some food in our KitchenAid upper oven when it spontaneously started the self clean cycle. It locked, and we were unable to open it. We called 911 and the fire department was sent. We turned off the circuits to the oven. The oven proceeded to incinerate the meat and started a fire, with smoke coming out of the oven. The firemen arrived and broke open the oven lock, and took out the incinerated meat. When we turned the circuit back on, the lower oven signaled that it was too hot to use.When we called Kitchen Aid, they were unhelpful, repeatedly placed us on hold, sarcastically told us that they were glad that the house was not burned down and offered to pay for an inspection of the oven, but insisted that we would be responsible for all parts and repairs. The Customer Service Supervisor, Evelyn from the Michigan office, was singularly unhelpful and offered a series of 4 possible 4 hour window appointments over 2 weeks.

I have owned this refrigerator (Kitchen Air refrigerator model #KFCS22EVMS2) for almost 4 years and it continually has had problems (e.g., seals around doors deteriorating). Before this I owned a SubZero for over 10 years and never had any problems whatsoever. If there had been room in my current house I would own a SubZero again. So I purchased what I hoped would be a fine quality refrigerator (the KitchenAid) to discover it is badly built with poor quality components. The question is, are there appliances that truly are quality built that are within the financial capability of the majority of people?

You have been fair warned. If you still buy a KitchenAid refrigerator after reading this then you have no right to complain. Total piece of junk - completely failed after less than 2 years. We lost several hundred dollars of food. Apt Appliances offered to do nothing but charge a $165 service call with a $400 labor minimum. This is after I bought ALL my appliances from them for a new house build. I called KitchenAid and they too denied warranty until I really started complaining and only then did they remember that there is some 2-4 year warranty covering many major parts and I could just purchase a warranty plan for $300 odd dollars to cover labor. They have zero pride in their product. I know the days of 30 year old appliances are gone, but 2 years - really???? Furthermore, their customer service people were aloof and rude. The best I can hope for is a class action law suit. Hopefully some law firm does a search that that term and stumbles upon these posts and takes action against them. This is what I get for buying made in America? Hopefully Honda will start making appliances!!!! In closing, may Satan curse KitchenAid.

After a thunderstorm and lightning storm our power went off. When the power came back on we had no control board lights - none. Oven not working. Called repair man - waited 2 days for new power board and replaced it. Same thing - no control board. Now he says he needs to change the control panel boards because he gets no power out from the power board he changed out that supplies power to the control panel on top. Well about $200 for a board he changed and they want another $400 for the control panel if we decide to order it. Those prices are w/out labor costs. Min $85 just for call out. Even if I replace this part that is no guarantee that the oven will work again. I could spend as much money as it cost me originally to buy it. It was not cheap for the Kitchen-Aide Superb gas range when I bought it. I can remember when people would replace ovens/ranges just because they wanted a newer bigger one. Not that anything was wrong with the one they had, they just wanted to replace something that had already given over 25 years of service and was given to someone else just starting out in life. Where is the quality of workmanship that used to be in the things that we build and buy? It seems like today the young people have been brainwashed into thinking that when something breaks it is to be thrown away and replaced. I guess the manufacturers have succeeded in instilling a real throw away society in our youth. It dont work, throw it away because it will cost you more to fix it than its worth. Rule of thumb should be if something is going to cost you about 50% of what it originally cost to buy it --- then throw it away. They dont make anything like they use to.

The issue I am currently having is trying to get a new control panel for our built in refrigerator. The day after Christmas the refrigerator went out. The following Monday I called a local appliance repair business so we could get the refrigerator fixed. They showed up the following day and informed us it was the main control panel that was out and this part was not available. They suggested we either were going to have to have the control panel rebuilt or if that did not work the only solution was to buy another refrigerator. I found that hard to believe so I called KitchenAid and eventually got to the Built-In Department. I was told the part was getting ready to be available and would be ready for distribution on 1-7-16. Was also told until now this part had not been available due to the manufacturer being destroyed in a storm and it had taken them several years to redesign a part that actually worked. I also found that hard to believe. However, I now thought all issues were taken care of and excepted the wait. Well, yesterday I decided to call checking on things only to find the part did not go out as stated and there was still (0) showing in their availability. The parts distribution company that our repair shop orders their product from had not even placed an order because there was still 0 showing available. After several phone calls and talking to several different people my frustrations only grew. It appears that even though the folks in the built in department could see the inventory was available nobody was able to order the part because the part is still not showing up as available in their system. Finally, the part was made available for me to order, shipping at my expense, to be shipped to my repair Co. I also then found out that I would then be responsible for shipping the core back and that I would have NO warranty on a $350.00 part. If the part was ordered through my repair Co I have a warranty and no shipping expense. They were not even willing to ship next day or 2nd day mail. For a part this expensive and with as many issues it appears there have been with it, I decided I needed the warranty so Im back at the mercy of KitchenAid and the wholesale part supplier to get the part to my repair Co. I found the policies at KitchenAid and the procedure they go through to be very non-flexible and not consumer friendly. In addition, we put all KitchenAid products with the exception of our gas stove in our house. We have already replaced the built in Ice maker and the microwave. This will be the last KitchenAid/whirlpool appliance we ever purchase.

This has been a good fridge, consistent temperatures to keep food safe. It has good storage and overall has enough space for a four person household. The only problem we have is with the ice maker. It quit after 2 years and is unrepairable.

This dishwasher (model KUDC10FXSS) was installed in early 2012. The electronic control panel went out less than a year later. It took about two weeks to get it replaced. Luckily it was under warranty. One year later it does not work again! I have been washing dishes by hand for more than a month waiting for this part to come in! I can never get a clear answer as to when exactly the repairman will get it. Clearly many other people are having this issue? The part seems to be in high demand! It is ridiculous. (We had another dishwasher for 20 years before this one - never had a problem!) I am so disappointed in KitchenAid not to mention frustrated! BEWARE before buying this dishwasher - or any by KitchenAid!

KitchenAid electric range # KERS807SSS00. I am very disappointed in KitchenAid! They don’t deserve a star! Because They sold out to Whirlpool to avoid covering their poorly built products that should’ve had been recalled or, came up with a seal to prevent control board burnout! This is my second spillover and the dash control panel is burned out again. At least the range does work because it’s independent from the oven, you do need the control panel to operate the oven. I called KA which is Whirlpool now. Whirlpool, simply have a way of not covering any warranties on KA. They always have an excuse. Or, there’s no record of a complaint by me or by anyone else on this issue!I find that hard to believe because I had a spillover and I called and complained to KA within two months of purchase about the faulty glass top (No Seal) to prevent spillovers from the glass top to the bottom of where the control board burned out. Which they did cover because it was during the warranty period. And their excuse was, “Didn’t you read the manual?” Well No Maam! I didn’t! This is the third one in my family, and there’s been spillovers and nothing was blown out!! I should have realized. They had General Electric ranges. At the cost of $ 480.00 plus labor for the part. We will rather buy a new range other than KA or Whirlpool or any other products made by them!! In the meantime, I’ll be grilling out on the grill ☀️????

I purchased a model KDTE204DSS0 KitchenAid dishwasher on 12/1/14 for $717.48. It has a stainless steel tub. Fourteen months later (2/16) we had water leaking from multiple pinhole leaks in the stainless steel tub where the base of the tub is molded to fit the screen and pump. I called Whirlpool and they said that the tub has a lifetime warranty but it can only be installed by an approved appliance repair facility. That cost $150.00 (I removed, delivered and installed the dishwasher again myself). On 9/8/16 (seven months later) the dishwasher is leaking again and has again the same pinhole leaks in the new tub. I get a slight shock when I touch the screen inside the tub and believe there is a galvanic reaction going on that is eating up the stainless tub at its thinnest area.Since I find no other reviews mentioning this problem, and it appears to be more than just a tub problem but a unit problem (i.e. a lemon), I asked Whirlpool to replace the unit. As you already know, they said no but would replace it for $17.00 less than I paid for the last one less than two years ago. If I paid another $150.00 to replace the last tub that would be about $500.00 a year to wash a load of dishes every other day. This negative review is as much about the manufacturer as it is about the faulty dishwasher.

Purchased range in 2006 for $1500. In first year activated self cleaning unit. Oven completely shut down. Service contract Technicians had no idea about how to fix. Finally, after two months, one technician said he had just returned from KitchenAid training session where he learned that there was a defective part that broke down while self cleaning. He replaced part with warning that I should be careful about self cleaning in the future. Over next 7 years we had technician came five times for various problems. Last week my daughter inadvertently activated self cleaning - first time since 2007. The entire unit shut down again and KitchenAid wants $400 for repair. I argued that it is a defective part. The three different supervisors I spoke with read off of a pre written statement that the part was not defective and I would have to pay. WARNING to all consumers. Purchase KitchenAid appliances at your own risk. THEY ARE TERRIBLE!

The oven sensors dont work properly, and when using double oven, unit shuts down and lower door locks. It seems like many others on this site have had the same problem. It sounds like a class action suit to me as it also appears Kitchenaid does nothing to make it right. When you pay over $2,000 for an oven, you expect a solid 10 to 15 years of use. That is not what is happening. My choices are to pay another $2,000 to $3,000 for a new oven or $500 to $800 for repairs every 4 to 5 years or so. Its not good either way.

We bought this KitchenAid refrigerator 20 years ago and never had a problem with it. All our appliances are KitchenAid and they do a great job. The only complaint that I have is that it is a double door and it is very small inside. I like big and roomy appliances. This is not a roomy appliance but it works for us. We have to purchase new appliances. I look for ones with room and efficiency.

Kitchenaid ktrs19k - The inside of the freezer burnt to a crisp around the light encasing. It melted the sides of the fridge and charred the side wall. This is very disturbing to know; this could have burnt down my house. Has anyone heard of this before? I, too, had a house full of KitchenAid and guess what? They have all been replaced. Now, the refrigerator is dead. NEVER AGAIN!

The electric oven boards need to be replaced for the second time! After using the self-cleaning feature, the oven went out. The door remains locked and none of the push pad buttons work. The hot temperature fried the board, this is my second board in 2 years.

Purchased a KitchenAide Gas Range model number KGRA806P SS00 in 2006. Two years later the off pad stopped working, being on a very tight budget we learned to use the timer to turn off the stove thinking that we would be able to afford a new touch panel at a later date. Last year the whole touch pad freaked out when trying to use the self cleaning mode which we had used on several occasions before. The last two years before the oven stopped working all together the convection oven didnt cook evenly. This is the absolutely biggest piece of junk I have ever purchased! About the only thing I think this range is good for is to use it as a boat anchor! KitchenAide/Whirlpool should be ashamed of themselves for continuing to produce such a faulty product. All I can say thank you for is that I didnt replace the panel over and over again like some of these poor folks did.

I purchased a KUDS30CSX in March. This is our 3rd call and 5th visit (including the 2 for replacing the parts once they came in). We have had the whole electrical panel replaced twice now. This time, the upper basket wheels are broken (one on each side). The locks do not hold fast and the rack slides out, falling off its guide. I also requested a silverware basket replacement as the basket came with one hole in the bottom, but now has two adjacent to each other. In all the years weve had dishwashers of varying brands, I have never had a basket come apart. This is by far the most weve spent on a dishwasher and here we are replacing pieces already.

Looking for answers. About a month ago, one of the doors on my stainless french door fridge developed a hole from nowhere. Since then, the hole has gotten bigger and seems to be leaking metal. What on earth is going on???

Replaced a Samsung which could not be repaired. Presently I have had no problems with this dishwasher and am very pleased with its performance, and appearance.

My KitchenAid oven sucks! This is now the 3rd time I have a problem with the self-cleaning upgrade in my oven. The thermostat fails with the heat of self-cleaning. This time, however, the main keypad is fried. Almost $500 just for the part, not counting labor and install. Thanks, KitchenAid, for delivering a product that is only successful in earning you more money! I could not be any more disappointed in their complete lack of responsibility in standing behind a product for which they make so much money. Brand new two years ago, and I continue to have mounting expenses for an appliance that was touted as being wonderful.

My husband and I recently built a home and purchased the entire KitchenAid Pro suite for our kitchen which included a double oven, microwave, dishwasher, induction stove top and a built in refrigerator. The product was beautiful but after 4 short months of owning the products our induction stove top chipped, the sensor on the double oven failed and now our fridge is no longer cooling. We have taken countless days off of work to have a contractor come out to fix the appliances but we have come to the final straw with the fridge. Two weeks, two contractors and two refrigerator parts later we still do not have a fridge.My husband has called KitchenAid numerous times and the customer service is absolutely terrible. You call and wait on hold for a good 20-30 minutes then once you receive a customer support specialist, they tell you to call a nearby contractor and make an appointment. Better yet, the contractor comes out and has to order the part which takes a week and you have to take another day off of work because they dont work weekends.With all of the troubles we have faced with KitchenAid/Whirlpool appliances, I would not recommend their products let alone the company. We spent a lot of money on their products and yet we sit here for over two weeks waiting for a part to figure out if that will even fix the built in fridge. Whirlpool is a multi million dollar company and we have to wait to receive a new fridge until the contractor can determine it cannot be fixed, just a great use of our money and time.

I remodeled my kitchen, and purchased the Kitchen Aid Duel Fuel Range in March 2014. I used the oven for the first time to bake chicken on June 9, 2014, and the INSIDE GLASS TO OVEN DOOR SHATTERED!!! I called KitchenAid, they will pay to replace oven glass with same type of glass. Does this make sense?! I questioned it, and they said to speak to the repair company.

As I write this, my oven is being repaired for the fourth time, for the same problem. Since it is out of warranty, I will be paying for this. When you try to self-clean, it goes for an hour or two, then stops, giving an error code because the plastic, yes plastic, around the latch has melted, and the oven thinks the door is open. The repairman this time told me to never again try to self clean the oven. It will just keep happening! This oven is about 6 years old, but this has been happening since it was just over a year old. Also, even when it did clean in the beginning, the glass door does not actually get clean, particularly the space left between the two panes of glass, again yes, a space left open. I would suggest the designer of this oven be punished by having to use it. Clearly these should have been recalled or replaced by KitchenAid, as they are aware of the problem. But no such luck, at least not that I am aware of.

Built In Side by Side Purchased 1999. In 2000 the ice dispenser started leaking water and the panel in the door discolored. Thank goodness it was fixed at no charge after threatening to sue. Forward to 2016 refrigerator quit working and it took numerous visits to replace a fan, in the freezer, charge with Freon, replace the compressor, forward to 2017 and the refrigerator needed a valve replaced but the valve was discontinued (door from freezer left slightly opened). July 2018 same fan in freezer went out and had to be replaced. One year warranty on fan. I have a side by side Whirlpool from the late 80s and it runs like a top no problems!!!

Kitchenaid mfg number: KEHU309SSS item number 22362407010. Ridiculous ridiculous.... loudest oven fans ever.... loud noises when using convect or just the regular oven... I agree with all the complaints on this site about kitchenaid oven fans.... Had a guy from sears where this item was purchased to look at it and said that it was normal... nothing can be done.... Never again Kitchenaid!

I live in a new housing development. Like many of our neighbors, we purchased a KitchenAid dishwasher (model KUDE40FXSS5). We do not use the dishwasher heavily and our water temperature is set to 120 F (temperature is listed as a possible cause of failure). After only a little over a year, the dishwasher started leaking to the point where we had to get it serviced. Our neighbors have had a similar problem, so this is not an isolated case. This is really shocking. I am completely disgusted with the quality of this appliance.

Bought this built in fridge 2020. The doors slam so hard it will catch a finger or push you in the back as you load groceries. Also it gurgles so loud it annoying when you have any company. After several calls to KitchenAid they sent our service to replace springs, better but not great. They say no remedy for the gurgling. Unbelievable....This is a $9,000 fridge. Do not buy this, it’s junk.

I have KitchenAid Refrigerator KFIV29PCMS/01 Serial K33102532 (Less than 2 years old). The unit wasnt cooling so we decided to call any service company to get it fixed. They found that there was a leak on the refrigerator evaporator. We tried to order the part but there was no record of the part number on the system, so we decided to call customer service and they told us that that part was not serviceable so we ask them to talk to a supervisor for an advice because we dont want to dump a refrigerator that was barely new. Finally they had someone from the service depart. calling and telling us that of course the unit can be service but it has to be service by them, because they warranty the sealed system for several years and that was part of the sealed system. They got all my info. Never heard from then. I tried to call back many times to find out for a solution. They make you wait... Then I tried the call me back option and yes they call you back and then they make you wait... and then they redirect your call and then they make you wait... and they redirect your call again. Conclusion Im stucked with a new broken refrigerator. They wont let you solved the problem not even if you pay for it and they dont freaking care. Really sad for such a big corporation.

On January 22, 2014, we were sold a used, returned, older model and/or LEMON KitchenAid Dishwasher without our knowledge by Pacific Sales Kitchen and Home in Oceanside, California. We are requesting that KitchenAid stand behind its products and repair or replace our nonworking dishwasher for no charge to the buyer.We purchased a floor model for $931.54 including $100 installation and were informed by Pacific Sales Kitchen and Home that this dishwasher was brand new and in perfect working condition. This dishwasher was installed in a two person household and has been used less than 50 times since the purchase date. The correct detergent and rinse aid have always been used and the filters have always been kept clean.This dishwasher has never cleaned the dishes properly and stopped working all together on September 9, 2014. We contacted Pacific Sales Kitchen and Home to request a service repair and they instructed us to contact KitchenAid directly. It was then we were informed by your company that the dishwasher we purchased was actually four years old and had gone through two previous owners. We contacted Pacific Sales Kitchen and Home and they said this was not true and that they would handle the service repair themselves at no charge to the buyer. We told them that we did not believe them and that we wanted a brand new replacement dishwasher immediately. They would not comply and only offered to make the necessary repairs. So, with great hesitation, we agreed and they replaced the broken main board, which allowed the dishwasher to function, but still not up to par.Then in November of 2015, the dishwasher stopped working altogether once again. The dishes actually run through the entire cycle now, but they are dirtier than when they went in. The water appears to be lukewarm only during the wash cycle and the rinse dispenser does not function properly. It has read full for over a year now without adding any additional rinse aid. Furthermore, the soap dispenser appears to not always open during the wash cycle as well.We spent $931.54 on a KitchenAid Dishwasher less than two years ago and as of today, we do NOT have a working dishwasher. Again, we are requesting that KitchenAid stand behind its products and repair or replace our nonworking dishwasher for no charge to the buyer or we will be forced to take further action at this point. Thank you.

Purchased Stainless Steel Kitchenaid (Whirlpool Corp) dishwasher 2015-07-29 at the Brick. Total cost including extended 5 yr Trans Global Warranty, delivery and taxes $1350.34. Starting in early 2020 the Dishwasher intermittently stopped dissolving soap which would fall to the bottom of the tub undissolved and stopped drying the dishes which we ignored until May 2020. Called Trans Global many times to solve this problem. They made 3 repairs that included 6 visits from their repair man because he comes with no repair parts and orders them after each visit. He made adjustments and even said he changed the control circuit board. Which did not solve the problem.I finally took a whole Saturday in Jan 2021 and figured out how to read the cryptic service sheet provided with the machine and got the control board to give me the error code readout (with help from Google). Error code 8-2 (8 LED flashes followed by 2 LED flashes) ....check wash pump! Sure enough the bushings that hold the water pump shaft are worn down causing the wash pump to draw high current and stall periodically. Simply put, bad material choice for the bushings by the designers! (Also the rubber tubing & seals and plastic parts of the dish racks are breaking down - also bad material choices). Or was this stainless steel dishwasher designed to fail at 5 years? So the cost in Canadian dollars from Whirlpool Corp. for the repair parts (as the unit is now out of extended warranty) is: 1. W10529163 Wash Pump - Motor $291.77 2. W10445975 Rubber Elbow and 2 Clamps 92.653. W10538166 Rubber Sealing Grommet 33.73Total cost (shipping not included) $418.15 You would think that if the designers made errors they would supply these parts at cost... maybe $75.00??? Basically the cost of repairing this machine is not a good investment as a new one can be purchased for $600. Right now we call this unit our $1350 towel rack! I recommend that people do not support Whirlpool Corp or any other brands associated with them with repeat purchases, I will not.I also wonder if Trans Global Warranty Corp. is complicit in not replacing the pump under warranty because they are well aware of the exorbitant cost of these parts. The sad thing is that this stainless dishwasher that should have lasted at least another 7 or 8 years will end up in the dump. Also I will need several trips to an appliance store to buy a new unit shipped all the way from Korea or Germany.

We purchased 4 KitchenAid appliances for our kitchen and also a washer and dryer. 1 year later, the control panel went bad in the dishwasher so we called Whirlpool. They sent a repairman to service the dishwasher, upon his arrival he informed me the control panel was no good and this was a regular problem with this model and whirlpool is aware of this. He told us we would probably have to replace this yearly. Well 1 year later same problem again and we are getting stuck paying 180 dollars for labor on an appliance that is only 2 years old. Argued with Whirlpool and they said sorry its your problem.

I just contacted KitchenAid customer service about my glass exploding in my oven door while using the self clean feature. They told me there were no known problem with this feature. If you have a problem with the feature, it needs to be documented with KitchenAid directly. They have decided to replace my glass at their costs. I have a feeling they are aware there is an issue and just dont want to admit it!.

I purchased a refrigerator from HH Gregg. My one year KitchenAid refrigerator broke down right before the warranty was up. They had to put in a new compressor - after one year the fridge was toast. It took me many calls to KitchenAid/Whirlpool to have them provide a reputable servicer. The first one, provided by HH Gregg (A&E Factory Service) took my fridge apart and left, never to return. The second, VIA Services came and fixed the fridge, but now after one month is it not working again. KitchenAid said it is no longer under warranty even though it is the same problem. NEVER buy a KitchenAid Whirlpool product. The company has no integrity and their products STINK! Stay far away.

I love the stainless steel interior. The dishes come out clean on light China wash. It is 8 1/2 years old and I have had no problems. This is my second KitchenAid dishwasher. I recommend it.

We have a KitchenAid refrigerator. This refrigerator is less than 5 years old. It started having problems keeping the correct temperature. Called my service guy, he comes out, checks it out and states it has a freon leak. This involves the sealed system, a repair he does not do. Whirlpool was called and this issue was discussed. An authorized service provider from Whirlpool was sent out and yes it is a sealed system leak but he does not do sealed system repairs. I pay him his diagnostic fee. Called Whirlpool again and another provider is sent out to ascertain that yes it is a sealed system problem and guess what I get to pay another diagnostic fee. Whirlpool stated they sent out the first provider because they are on the List. Somehow this appears to be my problem that they sent out a company that doesnt do the repair that was clearly the issue per my appliance guy. I called to see if Whirlpool would cover one of these fees but nope. I wasted one hour and five minutes on the phone and got zero satisfaction. I also want to add that this repair parts and labor are covered under warranty so it seems doubly ridiculous that I have to pay two service fees. There will never be another Whirlpool, KitchenAid appliance in this house again.

I purchased a full suite of KitchenAid higher end appliances for a kitchen remodel 04/2020. Since we received the appliances in 06/2020 the microwave has failed to heat. Called Whirlpool/KitchenAid, who sent out a local repair service. The repair guy says the microwave is a total loss. Whirlpool/kitchen aid says its repairable; however, all of the parts are on backorder. After waiting for 2 months I have called to request replacement of a 6 month old $1200 microwave, and told by Megan a supervisor at Whirlpool that the warranty does not cover replacement since it can be fixed. However, they do not currently have the parts to make the repair, and no timetable for the repair. I will never purchase another Whirlpool product including all brands they manufacture. Whirlpool, KitchenAid, Amana, and Maytag, buyer beware of these products. The manufacturer does not stand behind their products.

We have a new dishwasher when we bought a new house, all appliance are KitchenAid... Dishwasher broke after 6 months, the technician fix it, broke again after 13 months/one year guarantee. It is a real piece of crap and now we have an odor of electric burning in the house. They said on the appliance built in America, oh my God. Dont spend money on KitchenAid. A lot of publicity but the quality is not there. I cant believe how all furniture are very bad quality. Washing machine, dryer, fridge, dishwashers. Better to go with LG, way better or Bosch... If you want something they will work at least 6-10 years.

My KitchenAid stove also crashed after self-cleaning. I cant get it back on. I would like to join any class action lawsuits.

This microwave oven is a replacement for the Electrolux that I previously owned. I would not own another because I had several issues before it totally stopped working. I have only owned this KitchenAid microwave for a few months but it's been great and has more features than I will ever use. It's also a convection air oven which I like very much even though we don't use that feature very much.

We purchased KitchenAid Model# KMHC319ESS-3 and after 2 years since the purchase it was necessary to replace the magnetron, a major part of a microwave. It cost us more than half the price of the microwave for this replacement. A major part of the workings of the appliance shouldnt break after 2 years. Will not buy a KitchenAid product again.

We built a new home in the Rio Grande Valley in 2005. Since we had previously remodeled our home in Irving, Texas using KitchenAid products which gave excellent service, we assumed we could rely on newer models to do the same. This was a mistake. We installed a stainless steel oven/microwave combination (Model No: KEHC309KSS 05, Serial No: XS060040 57). The microwave door springs continually break and the light bulb burns out regularly. The product requires a service call every year. It requires two men to change the microwave light bulb because the whole unit has to be pulled from the cabinet. One man must hold the unit while the second replaces the bulb. Even though the service people are told they must send two men, they seldom comply, requiring the scheduling of a second service call. If we did not continually purchase extended warranties, there would be no way to keep the product operable. After reading all of the posted complaints, we are now afraid to use the self-cleaning part of the actual oven. This was a poorly designed product which never should have been marketed in the first place. After a two page letter listing the number of service calls and the problems, we received a call from KitchenAid stating they had received the letter, had no record of any previous complaints and were relaying the information to their engineers. It sounded as though there would be no follow-up and no effort to resolve the complaint. Its amazing that a company can continue in business with so many complaints against it by relying on past reputation. We would never recommend a KitchenAid product again.

The oven bakes perfectly even though it takes a while for the oven to reach temperature. The top electric 5 units are wonderful. I love the 3 racks. One has a handle type opening in the front and extends all the way out. The electronic display is easy to read and convert to convection baking or broiling. I havent tried the steam bake option yet, perhaps today when I make cookies. Repair shop recommended not using the auto clean as it heats to 800 degrees. So hello baking soda.

I bought all Kitchen Aid appliances in 2012. The dishwasher heat dry button has never lit up and the dishes have always come out still wet. I do not have a warranty and warranty. I was quoted $350 to repair the circuit board.... my dishwasher is a little over 1 year old.... I phone Kitchen Aid and they said no recall. When I look online I see the same complaints over and over about this dishwasher. Kitchen Aid needs to make this a recall and fix this lemon of a dishwasher!!! I WILL NEVER BUY KITCHEN AID AGAIN - THEY DONT CARE ABOUT THE CONSUMER.

I purchased KSSO42QTX refrigerator in December of 2011. It cost over $5,000.00. Within 3 months, the unit had frost and ice accumulating in the freezer and poor cooling (high temperature) in refrigerator leading to spoiled, wasted food and on several occasions, illness due to spoilage. I contacted KitchenAid on several occasions over a two-month period and was directed to defrost unit and start over. When the problem persisted, they finally agreed to send a technician. The independently contracted technician found defective fans, motors and gaskets. I requested that the unit be replaced being that it was a lemon, having proven defective after only 3 months of usage. The technician and KitchenAid customer service said they will repair, but not replace the refrigerator. I was told to defrost and shut off the refrigerator. I waited for approximately two weeks for the independent repair company to receive the new parts and make a return appointment. When they arrived, they realized that they had been sent the correct fan parts, but not the correct gaskets. The technician refused to repair the fan as he only gets paid at the completion of the job and refused to repair the fan, which would have created an appropriate cooling environment for food storage. We are currently waiting, again, for over 1 week for the new part to be delivered. I have now been without the use of a refrigerator for approximately 3 weeks in sweltering summer heat. My wife has had to take 2 days off from work to accommodate the technicians schedule and will be required to take another day leave from work to accommodate for another appointment.Throughout this process, KitchenAid customer service has been terrible. They were unconcerned that our refrigerator has been spoiling food. They were unconcerned that the unit proved to be defective after 3 months of usage. They were unconcerned that we have no refrigerator in the middle of a summer with temperatures hovering around 100 degrees. They were unconcerned that we had several instances of illness due to spoiled food. They have been unwilling to replace the lemon refrigerator, which broke within 3 months of purchase. They have been unwilling to expedite any service or delivery of parts in order to alleviate this egregious situation. They refused to use expedited mail service. They refused to appoint another independent technician when the one originally assigned refused to provide timely service. We are still waiting for the repair to be completed. I have been offered no compensation for the trouble that I have had due to the lemon refrigerator.

I purchased a new KitchenAid dishwasher 1 year ago! Model #KDTE104ESS. It’s a piece of garbage. I was taken by KItchenAid. The dishwasher has tore up 2 times and had to have the repairman. Before it was a year old. It still doesn’t work correctly! It doesn’t clean the dishes. I prewash the dishes before I put them in. I paid almost $1,000.00 for this dishwasher and it doesn’t clean the dishes at all. I have to rewash the dishes by hand. It was a waste of money. I will never buy another Kitchen Aid product. Buyer beware.

KitchenAid dishwasher KUDC10FX - It smells really bad. The repairman said nothing was wrong, but it stinks. I had one for 22 years and never smelled. Help.

Spent $3200+ on a KitchenAid Refrigerator model KRMF606ESS00 about a year ago. Weve had nothing but problems since we got it. The ice/water dispenser would stick open and wed end up with water and ice on the floor. The tech that came out to fix it said that theres a known delay between the ice/water paddle dispenser and the computer that tells the refrigerator to dispense the water. He did replace the unit because it was sticking as well as the delay. This helped. Would have been nice to know this before ordering the refrigerator. Shortly after that was fixed we noticed that our food was spoiling prematurely and the refrigerator seemed warm. I bought a thermometer and found out that the inside of the refrigerator was around 46-48 degrees when it was set to 33. This time the tech that came out said that the paddles werent opening to allow cold air into the refrigerator. Fine. Ordered a part that came in in a few days and installed it. The tech cleaned out pounds of ice that had built up in the back of the unit between the fridge and the freezer when he installed this part. Because of this, all seemed well for a week or 2 until the thermometer started climbing up again. However, this did not fix the problem. This time the tech that came out said it was a gas solenoid that needed to be ordered - something about the coolant not distributing properly between the freezer and fridge. He said it would be a few days to order the part. Five days later I call the repair people again and they said they had to order the part from the manufacturer and it would still be another week or 2. Um HELLO we have spoiled food here and it is the week before Christmas. Nothing we can do maam. We can overnight the part for $100. Call the manufacturer to see if they can do anything. Called the manufacturer WHIRLPOOL who proceeded tell me that theres nothing they could do - they got the order for the part - it IS IN STOCK but they havent shipped it yet. Well, can you overnight it? That is not our policy maam. What? Why not? Can I talk to your supervisor? No maam, that is not our policy. I can email my supervisor and they will get back to you in 24-48 hours. Are you kidding me?? You dont have a supervisor? That is not our policy maam. If he called me maam one more time I would have jumped through the phone. So basically, screw you, customer. Were not helping you and dont care if your food is spoiling. Oh, but were happy to take your $100+ per year to extend your warranty on this piece of crap. DONT BUY KITCHENAID IF YOU WANT GOOD CUSTOMER SERVICE. THEY ARE THE WORST.

Completed kitchen remodeling approximately 6 years ago. Purchased all KitchenAid appliances for kitchen. Within those 6 years, ice maker has been replaced twice. Freezer quit working last year and was repaired at our expense. This year, refrigerator isnt cooling. Dishwasher door now falls open to the floor as it no longer has spring or whatever holds it up. Microwave had to be serviced a few years after purchasing and had to be totally replaced two years so as some element in it started burning. I will NEVER EVER buy another Kitchen Aid appliance.

We purchased a KitchenAid SuperBa double oven KEBC207KSS05 a couple of years ago and have had it repaired 4 times already. Two times because the control panel went out because it got too hot the repair person said. The fan became very loud and we had to replace that and the fourth time was because the upper oven stopped working but the lower oven still worked. Since the fan was replaced, the oven still makes the control panel get too hot and everything totally shuts off. After it cools down, the panel comes back on. Cant bake anything over 375 degrees it appears, or it shuts off. One piece of advice from the repairman, besides not using the self clean is to cut a large rectangle out of the side of the cabinet and put a steel vent cover over the hole. I shouldnt have to cut a part my cabinet in order to have this crappy oven work better. The double oven we had in before the KitchenAid was a Kenmore from 1992 and still worked perfectly and never gave us a lick of trouble. Now we need to scrap this one and look to spend money that we shouldnt have to. Its so hard to believe that the workmanship at KitchenAid is so bad. Where is their pride?

I purchased a KitchenAid stove in 2006. In 2008, the electrical panel needed to be replaced. The electrical panel again has once again failed me, and the company says Im on my own because the warranty for electric has expired and it’s not a quality issue. First off, this is an ongoing problem with the electrical panel which is an obvious quality issue. Also, there is a slight bend on the front of the stove which causes water to seep in and destroy the panel over time. KitchenAid customer service could care less and left me hanging out to dry. I will never buy a KitchenAid product again and I highly advice anyone interested in this product to stay as far away as possible. This company which is actual Whirlpool doesnt stand by its product in my opinion. They need to take customer service lessons from Apple and Dyson. What a terrible experience I have had.

Purchased the KitchenAid KUDS35FXBL3FXBL3 dishwasher for approx $1000. In less than 2 years time, I have had the upper rack rollers break numerous times, and have replaced 4 sets at this point. On one occasion, the small plastic roller part that tends to break ended up falling into the drain system of the dishwasher and jammed the mechanism, causing it to immediately shut down. To date, all but one set of rack roller parts have been replaced under warranty, and the problem with the jammed motor/pump was also fixed under warranty. HOWEVER - the repeated breaking of the rack rollers in an ongoing and unacceptable problem. Despite the evidence, KitchenAid customer service claims there is no known issue with these parts. I offered to send them a link to this site, which details numerous complaints for this very issue, but they declined. AVOID PURCHASING SIMILAR KITCHENAID DISHWASHER MODELS.

My 4 yr old Kitchenaid started pinging so we called service and after they came out briefly, were told that it was the electronic board that was defective. However, the board is no longer available so they could not repair it. End of story, absolutely no effort to resolve the issue. There are companies that make this board but they are not approved suppliers. This thing cost quite a bit so Im extremely disappointed that Im left with a defective refrigerator making the noise that drives me crazy.

I dont know where to begin. There are SO MANY design flaws on this stove. The stove top burners look fine but you cannot fit more than two pots on it at a time (unless you are using very small pots). The back two burners are so small and inefficient they can really just be used for warming. The broiler consists of a single tube that runs front to back so the middle of whatever is cooking burns while the sides arent browned. The bottom rack of the top oven is so close to the bottom that food scorches on the bottom as well as your hand.I bought this stove 2 yrs ago and had continual problems with fluctuating oven temps (Used a conventional thermometer to check). The thermostat was replaced. A couple of weeks later, the computer board was replaced. Still didnt work. Quoted the lemon law policy and the stove was replaced. The oven then worked although I am stuck with the design flaws. Now the oven temp is becoming erratic again. I did buy the extended warranty but am anticipating an ordeal. P.S. I have never used the cleaning feature because I read consumers reviews.

I bought a KitchenAid range for a rental. The oven has been used rarely and the regulator went out causing an expensive repair and a part wait time of over 6 weeks. I would definitely recommend anyone considering a KitchenAid range to do their homework.

I purchased a KitchenAid microwave for $784.00 and $102.00 for the extended warranty and both of those were my problem. The microwave went out and I have had to make over 10 different calls and waste over 5 hours on the phone with KitchenAid extended warranty company. At first they refused to cover the oven because they said it was heat related damage. I have to admit that I am not very smart but I do know that a microwave oven has to get hot in order to work! After I called the store I purchased it from and after the repair company called them on my behalf, they want me to accept only 75% of replacement value. I can never recommend anyone to buy KitchenAid or Whirlpool products because with my experience, they do not stand behind their products or care about their customers. I have spoken to 3 supervisors; all of them follow the company line. The difference in dollars to keep a satisfied customer is $236.00. That is not much for a multi-billion dollar company. I will continue to contact as many information outlets as possible including TV, radio and newspapers, as well as spending time in appliance stores to inform others of my experience. All I can say is purchase KitchenAid/Whirlpool at your own risk!

Unit has 2 ice makers. The one inside the freezer just quit working and it is very noisy when it runs. It was a bonus having the second ice maker so you would never run out for parties or especially in the summertime.

We purchased a new five door KitchenAid refrigerator 16 months ago for over $3500. It stopped working two months ago. We found the local warranty service firm and they have been out here 5 times. They have replaced the compressor twice, and a specific valve once but have not been able to restore function to the unit. They came twice to take readings for KitchenAids tech department. Weve been 8 weeks without a refrigerator. The service people said they have done everything but the unit should be replaced. So far KitchenAid has not authorized a replacement. Sad state of affairs. I certainly wont buy another KitchenAid appliance.

We purchased a KitchenAid refrigerator made by Whirlpool 3 yrs ago when we remodeled our kitchen. Before it was even 2 yrs old we started having problems. In the last year we have had to have it repaired 4 times. Even the tech guy said they are a problem. I just wonder how you can sell a product that you know is a piece of crap. Buyer beware. Dont buy a Whirlpool product. I just wonder how many time do we have to go thru this before they make it right?

I love KitchenAid products, but my dishwasher, I dont like at all. It is one year old and works Great! The problem is that the bottom rack tines so-to-speak are not constructed so the plates stand UP. When I put the round-rimmed plates (which most plates are made that way today on the market) in the slots of the bottom rack, they SLANT over??? Because of this, I CANNOT fill the bottom rack with many dirty dishes, etc. The top rack is NOT WIDE enough for the larger coffee cups that are made. This is a problem also for filling...I run my dishwasher a lot because it is just not made to hold a lot of dinnerware (because of this). My old dishwasher (KitchenAid) in another town was great... The tines on the bottom rack slanted at the tip and the and the dishes stood up... I could really fill it up. I guess I just bought a cheaper grade of KitchenAid? Can I get a replacement for the bottom rack with tines that are bent or slanted at the top so my dishes stand up? I would NOT like to run my dishwasher ALL of the time because I cant put a lot of dishes, etc. in it. Water bill is higher because of this... :-(

I remodeled my kitchen in 2004 with all new beautiful stainless KitchenAid appliances including a built-in $5000 fridge. The first thing that broke was the handle on my microwave right after the warranty ended - it couldnt be fixed without replacing the whole door, so I kept super gluing it till it finally blew in 2010 and couldnt be fixed. I replaced it with another KitchenAid microwave which was supposed to be comparable but it wasnt. It was my fault for not researching better, but it was Thanksgiving and I needed a new one immediately. The next appliance to break was my stove (also within just a few months of warranty ending) - just one burner, but wow! Was it pricey, a $300 part + the labor cost - so far so good. The next appliance to break was my dishwasher about 9 months ago - it needed a new inner door panel - part was no longer made. I finally found one in California, but between the part, shipping, and installation - over $400 - it doesnt make $ sense. Now, my gorgeous built-in fridge is broken. First, I replaced the thermostat. It worked fine for 1 day. Now, they say it must be a computer board - which the part is no longer available. It can be rebuilt, but with no guarantees it will work - so $300 for the rebuild, $150 to reinstall. Its about 5-8 weeks estimate to get the part back - so there is no fridge during that time. It may be worth it as the replacement cost for same fridge today is $8,000.Ive got to say that the service repair people have been awful (A&E). Theyre either late, or dont show up at all, and, so far, the majority of repairs Ive needed couldnt even be done. KitchenAid customer service is very frustrating. They love to tell you how sorry they are you are having these problems and are happy to set you up to purchase new appliances. I have 2 other refrigerators in my garage (thank God). One is a KitchenAid about 20 years old; the other is a 25+ year-old Maytag I think - neither of these have ever even needed a repair. Whats up with newer appliances? Do they have a chip in them designed to break right after the warranty is up? Ive started reading complaints not only for KitchenAid, but GE and others as well. It seems the consumer is just screwed as there are tons of complaints on all these manufacturers.Its painfully obvious that Im going to just have to replace all of these appliances very prematurely because of poor quality, design and workmanship, lack of replacement parts or rebuilding computer boards that have no warranties or guarantees. Im researching to see if there are any alternatives, any appliance manufacturer that can give me any sense of getting my monies worth. So far, it doesnt look good ... but for sure I will not buy KitchenAid products nor recommend them. I will, however, be happy to share with my friends/family/whoever what a bad experience I have had with their products, the lack of quality, the high cost, and the poor service after the fact. Sign me distressed, tired, ripped off. I almost forgot - my KitchenAid toaster also broke right after the warranty was out!

I put a small potato in microwave and set the automatic feature. Within a few minutes the smoke detector in the dining room went off and I noticed that the microwave was on fire. About 3/4 of the potato was completely burned to a black crisp while about 1/4 of the same potato was burned but no black. The fire was so hot that the microwave plate was burned. This was my second experience with a fire in a Kitchenaid microwave. The first time was during the warranty period 2 years ago. The company was supposed to have fixed the problem.

We bought our KitchenAid refrigerator in late 2013. Luckily we did purchase the extended warranty, something we didnt typically do. When we were first married it seemed like we could count on a refrigerator lasting fifteen years or so, not anymore. Two years into it we started having problems. It wasnt producing enough ice, started leaking water on the floor when freezer items began to thaw. When I called the place where we bought the refrigerator (Hills Flat Lumber, Grass Valley, CA), all I got was youll have to find your warranty and call them. I was in the midst of a family health crisis at the time, so it was extremely frustrating. I found the warranty and took care of all that. The refrigerator was back to working.About a month ago it started demonstrating all the same problems as before. Right before the holidays! Even though we had the warranty, it took awhile to get anyone out, and then two weeks longer for the parts. I was without a refrigerator over the Christmas holidays. Luckily the garage has been cold, so I have been storing my food out there. I finally had the guy out to fix it a couple of days ago. I called them back today to let them know that the freezer isnt the least bit cold. So... About a month without a working refrigerator. It is pretty frustrating. Ive always thought KitchenAid was a good product. I still use my KitchenAid mixer that I got as a wedding gift 33 years ago. But I think the refrigerator is a LEMON!

After purchasing a high end dishwasher from KitchenAid, I am so disappointed in this machine. It has leaked water so long and ruined my kitchen floor to the extent it had to be replaced. The racks never stay up on the top shelf and had to be replaced three times. The dishwasher is just two years old and another leak, this time it was the motor/pump assembly to the tune of $210.00. I will never buy this brand again. I called customer service to complain and they wanted to give me a few hundred dollars discount on a new dishwasher, like I can afford another one. At any rate, it would never be this brand again when I do buy. So frustrated and so disappointed in this washer. You think you are paying more and getting a better machine, what a joke that is. Just not happy. Wish I would of read the above reviews before I had bought mine...

We remodeled our kitchen in 2004, bought top of the line appliances. I have had nothing but bills with all of them, the dishwasher being the worst. We bought the appliances at Lowes with the 3-year warranty. Used the warranty and still am being out money for repair. So disappointed in what my husband and I thought was the best.

The spring on the detergent dispenser door of my KitchenAid dishwasher (Model KUDT03FTSS0) has broken. Replacement entails popping off the dispenser door, placing an inexpensive ($2 to $4) replacement spring on the spindle, and popping the door back into place. KitchenAid refuses to supply the spring -- my only repair choice is to replace the entire dispenser for $90.00.

Ive had more issues with this dishwasher due to its design flaws than any other appliance Ive owned.Design Fault #1: Attach for wheels for the upper rack are weak and regularly break with normal use. Ive had this happen 3 times so far and no amount of gentle use or babying will keep these from breaking over time. The design flaw is the thinness of the plastic used to hold these on. If you dont want to replace these, you can sacrifice some ease of mobility and use a wire twisty tie to reattach the wheel to the rack. It makes it harder to pull in or out, but at least its attached.Design Fault #2: Upon my wife complaining that it wasnt cleaning well, I found that the chopper had broken off from the shaft. No idea why, Ive seen others say that it is a design flaw and that over time it hits the housing enough to break the plastic. I cant say why it broke as I saw nothing in the housing that would have caused it to break off.Customer Service Issue: My wife called them and they told her only the rack itself is covered by the warranty and not the attached components. I called them and asked them if a hypothetical customer were to buy the dishwasher and it came without the upper dish rack, whether they would simply send the rack bare without any of the supporting components. She sheepishly told me they would and I told her that was ridiculous and I needed to talk to a supervisor. Upon returning after a hold she told me shed send me the parts under a one-time goodwill gesture from the company. So I had them send me 3x of the wheels and 1x of the chopper for the parts that had broken to-date. Ill hold these in reserve for when these items break again.Its simply ridiculous that they dont either fix the design flaw or cover the part as part of the warranty. I think they have to be aware of the design flaw otherwise they wouldnt explicitly refuse to cover it when you call.

On June 12, 2004 we bought four appliances from your business which at the time totaled $5,200.33. During the first year and beyond we had problems with the fridge with too much cooling on both sides. After numerous calls and service calls to troubleshoot and repair the fridge, Whirlpool agreed to scrap and replace with a similar model on 12/28/05 (see attached). Unfortunately the same problem has now occurred again with the replaced refrigerator. I appreciate that the item is no longer covered by the manufacturer’s guarantee as it was bought/replaced six years ago. However, the Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality. As the item has broken down well in advance of its normal life expectancy and has not been misused in any way, we regard the item as being of unsatisfactory quality in respect of its durability. I am, therefore, asking you to repair the item free of charge or to replace it with a similar model/finish, and more importantly one which is working properly. I want either a repair or replacement model (similar) that works well and as advertised. As a result of the problem fridge, we have thrown out hundreds of dollars worth of perished foods over the years.

I do not like my KitchenAid dishwasher! The dishwasher does not clean my dishes!! When I unload the dishwasher, I have to inspect every dish and glass and I end up washing at least 5-6 pieces of unclean dishes. For example, just the other day, I remove a coffee cup that still had hot chocolate residue inside the cup!! It looked like it was never washed and I do know how to load a dishwasher.

We purchased a top-of-the-line Kitchenaid dishwasher 2 years ago. In the first year, we had 4 service calls for various problems. The last problem was for poor draining and residual soap in the bottom of the unit. Things were replaced and the door was taken apart, then reassembled. The problem persisted. I went online and did my own research and found the solution. Each repair person was sure to remind me to keep the rinse agent full. Turns out that when you have a water softener, the rinse agent is unnecessary. Now the entire door is showing rashes of rust.We called today and were questioned how the door was being cleaned. It is cleaned with a weak soap solution and immediately dried with a very soft microfiber cloth. Okay, so its not a maintenance issue. It is a very low grade of stainless steel. Magnets stick in the door readily, but not on the stainless handle, which is obviously a higher quality of stainless. After speaking to a manager, we are being sent a cleaning solution and a polishing solution. Sadly, had we researched before paying so much, we would have been informed that this is a chronic problem with Kitchenaid and they refuse to acknowledge the problem, nor will they offer any satisfactory solution. This dishwasher was bought to replace a 27-year-old Kenmore unit that just wasnt getting the dishes as clean as it used to. When it was taken to the junk yard, it looked like it did the day it was bought. The stainless parts were flawless. Dont make the same mistake we did. Take a magnet shopping with you and avoid Kitchenaid.

Purchased a Kitchen aid dishwasher on 01/21/21 to replace a Kitchen Aid dishwasher that did not last 3 years. Was not what I wanted but beggars cant be choosers. Model number KDFM404KPSO, the first issue was that it smelled like an oil refinery when operating, and still does. Called the manufacturer, and was told oh that is the material they used to help with heat retention. It should dissipate in 6 months or so. Believe me that this smell was/ is nauseating. Second issue was the noise level. It was touted as one of the quietest on the market, believe me it is not. It was making noises that the service rep sent to check it out could not explain. Now scheduled for a complete rebuild after less than 2 months.Third issue. It does not get some of the dishes dry especially on the top racks, and yes we use a drying agent. Both kitchen aid dishwashers have proven unreliable, but at least while the old one worked it did not stink up my kitchen, and you could not tell it was running when standing over it. Will NEVER buy another product made by this manufacturer, and they make several different brands.

My house burned Oct 17, 2011. We rebuilt it and put in all new KitchenAid appliances. I was so excited to have something new, pretty, economical and what Id always thought was a top of the line brand. Boy was I wrong. I have had 4 cabinet depth side by side refrigerators from March 2012 to May 2012. None of them have worked. Feb 5, 2015 my ice maker quit. I paid the serviceman for a brand new one. It didnt produce ice at all for 5-6 days. I got up the 6th day and both fridge and freezer were hot. Lost all my food. The serviceman replaced the compressor on 2-26-15. It worked great for a day. I get up yesterday am and lost my food once again. Fridge and freezer are both hot and not working. Id like to add we have had problems with our dishwasher and double oven thermostat. All products are lemons. Very dissatisfied.

I was using my Kitchenaid double oven self cleaning option for the first time. After setting it for the 4 hour cleaning about two hours into the process, I heard a large bang and then saw chunks of glass all over my kitchen! Luckily no one was in the room at the time. My main concern was how to shut the unit down. Do I call Kitchen Aid or the Fire Department?Their customer service line was of no use. The first call was disconnected. The second call told me to trip the circuit breaker. Good call. But needed the exact serial number but I couldnt provide that because of the safety issue. When I am able to open the door I will see if there is a recall or safety issue. Glass is everywhere. Im so glad no one was in the kitchen at the time it blew!

I was talked into purchasing a KitchenAid dishwasher by a sales associate. I went in to buy a Bosch (great product) but was talked into spending a little more because KitchAid is suppose to be the best. I am here to tell you it is NOT!! First, my heating element went out. It was a recall for that particular year so they sent me the parts free of charge but I had to pay someone to replace it! Then the wheels dry rotted on my top rack. That was another recall so once again, they sent me the part (top rack) free of charge, but it was up to me to install it. NOW...the wheels on my bottom rack dry rotted, not a recall (how odd bc the top rack did the exact same thing), this time they are not doing anything to remedy the faulty part!! This company is terrible! DO NOT and I repeat DO NOT buy KitchenAid Appliances! They are truly a waste of money and they do not stand behind their products!! Terribly Disappointed!

Kitchenaid Oven Model # KEBC177K5503: This was the second time it quit working after using the self-clean feature. We paid to have it fixed the first time but called KitchenAid the second time. After seeing all the other complaints, we thought they would at least send out a DIY kit to replace thermo piece that keeps the oven from working. They would only charge me for a service call and then any necessary parts. Their reasoning is that they wont fix something that hasnt been recalled but who has the authority to recall the defective ovens? KitchenAid! I will never, ever purchase any KitchenAid product again! And I will spread the word every chance I get. When I see how many complaints there are out there for this product and KitchenAid is laughing all the way to the bank, it makes me angry.

Dont let the high price and nice design of this refrigerator fool you. The interior lights on this model work about 1% of the time. The ice maker produces ice (maybe!) 2 times a month if were lucky. We actually have to buy our ice now.... The water dispenser operates 50% of the time. The other 50% of the time the water dispenses on its own and floods our kitchen floor. The water dispensing by itself happens at all hours of the day. The door handles have all fallen off multiple times. The failures of this product have happened at different times so they arent connected to one another whatsoever. This refrigerator model worked as expected for the first 7 months.We have performed all troubleshooting suggestions. A refrigeration expert has inspected this refrigerator numerous times and and has not been able to fix anything except tighten the door handles (which are still loose and ready to fall off AGAIN). Our friends purchased this exact model and within 9 months their ice machine quit producing ice. If this model hadnt cost us $4,000.00 we would happily dispose of it in the city landfill and replace it with a different MAKE and model. This refrigerator has been a nightmare and we look forward to the day that it actually quits refrigerating our food.

I bought a KitchenAid Appliance suite 3.5 years ago. The dishwasher does not drain completely after the cycle ends. In addition, after the problem began a week ago after the cycle ends everything in the dishwasher has a soap film. Waiting for a repair person to arrive as I write this review. My previous dishwasher was still working after 25 years!

Purchased a KitchenAid dishwasher from Home Depot on their recommendation. The machine was absolutely quiet for 6 months. Then the troubles started, Noisy - can hear in next room, grating noise on occasion and loud clicking when starting. Sent repairman, replaced control unit, then replaced motor assembly, then came and said they tested and everything was ok. Turned on machine and it was whirring loudly and repairman said sounds normal. Called KitchenAid to complain as well as Home Depot. Depot said not their problem but connected us to KitchenAid as they didnt answer the two calls I made and left messages. I wont bore you with any more details except to tell you to stay away from this brand and the parent company Whirlpool. Horrible customer service and worse product. Their people are rude and simply dont care. I had to give them a one star even though they deserve minus two, also beware of Home Depot. They couldve pressured KitchenAid but didnt. Worst appliance I have ever purchased, never again!!! Run from this brand.

I purchased a top-of-the-line KitchenAid dishwasher in 03/2009. From day 1, I had to wash the dishes by hand before putting them in the dishwasher because it just didnt get the dishes clean. Fast forward to 02/2017 and I called KitchenAid to let them know this dishwasher is now full of rust, the cleaning elements are rusty, the racks are rusty and what would they do about a dishwasher less than 8 years old. I was told because its so old they wouldnt do anything to help me. Hence, they said purchase another dishwasher. I had my last dishwasher for over 10 years and it worked like a dream. I will NEVER purchase another KitchenAid product again. They do NOT withstand the test of time and are poorly made.

My 1-year-old electric steam oven (KEBU107SSS03) blew the inner glass on self-clean mode. This was the first time I ever used the self-clean mode. I followed the instructions in the manual on self-clean in detail. The mode was set to regular and time given was 3 hrs 30 min. After 1 hr., I heard a loud explosion. The inner glass was shattered. I now await what KitchenAid will do.

Have owned much less expensive brands that did a fine job of cleaning the dishes. This brand is not recommended as I end up hand washing my dishes after taking them out of the dishwasher. The heat dry setting is not effective in drying the dishes either.