I own a Kitchenaid dishwasher model # KUDS301XSS9. We bought it from Sears less than 3 years ago with the service warranty package. Ive had to have a service guy out 3 TIMES IN LESS THAN 3 YEARS to fix 3 separate issues. The lower racks wheels have been falling off and melting, causing damage obviously. They, Kitchenaid, wont send me replacement wheels unless I pay $30 a piece for a pennyworth of plastic. They make their products so poorly that its basically guaranteed to fall apart in no time flat so youll be bound to pay their grossly inflated prices for replacement parts. Do yourself a favor and buy parts elsewhere online for a fraction of the cost. This company is such a joke and refuses to stand behind their products. Lost us and my family as customers for life.

Purchased my KitchenAid dishwasher 12/2013. Replaced the door latch/strike plate after owning it for 4 months. 12 months later, I replaced the door latch/strike plate again. Door continues to latch incorrectly. Manufacturer defect.

We just completed installing a new kitchen, with all new appliances, cabinets, wiring, etc. as of December 2011. On February 4, 2012 while cooking a single potato, we looked at the KitchenAid microwave (Model KHMS2040WBL-1 Serial #TR 1 25 10840) only to discover that it was filled with flames. We pushed the stop button and the flames went out. The instructions screen continued to flash sensing, sensing until I unplugged the device from the outlet. Upon cleaning the microwave oven, we found that the potato was reduced to a small pile of glowing black carbon, the glass turntable was blackened and cracked, the plastic spindle upon which the turntable sits was about 50% burned away, and the paint under where the potato had been sitting was burned down to the raw metal.Reading the instruction booklet, I found that the device is supposed to sense when the food being cooked is giving off steam, and then shut itself off when no further steam is sensed. Obviously, this function failed.I called the KitchenAid customer service line (1800-422-1230) only to be transferred to the Safety Department at Whirlpool, the corporate owners of KitchenAid. After explaining my experience, the representative Timika ** offered to send a repair service to my house. A repair person from A&E came, agreed that there had been a fire and told us not to use the appliance again, because of consumer neglect. What the neglect is a mystery to me. In summary, Whirlpool has refused to cover the damage to the appliance even though it was manufactured in June 2011 and was still under the original warranty. I have filed a complaint with the Federal Consumer Protection Agency and the New York State Attorney Generals Office of Consumer Fraud.I am completely dissatisfied and angry with the Whirlpool response. They seem to want to avoid responsibility for (and resulting recall) a failure of the electronics board in this appliance. I have found the website ** which describes a class action suit over fires in KitchenAid dishwashers, also apparently due to failures in the electronics panel of those appliances.

I purchased an all new KitchenAid appliances in 2006 and have had major problems with them. The microwave was a fire hazard because it would randomly start on its own with nothing in it. A service technician was out several times to repair it (three trips in all). Now, the electric range (Model: KESA907PSS02) is not working again! We had the electronic range control and the touch pad replaced within the first year. They were covered under warranty. The same problem occurred this month and KitchenAid (Shari) will do nothing to remedy the problem. The cost to repair the range will be well over $450.00 if we have a technician do the work. I spoke with Shari from KitchenAid and she was not the least bit supportive or apologetic. She kept saying that it was no longer under warranty and there was nothing she could do. They have very poor customer service given my ongoing appliance issues. She was well aware of my appliance issues but was not at all concerned or helpful in providing assistance. We paid more money for the KitchenAid appliances than what we could have spent on other brands because we thought that we were getting premium appliances (definitely not so). Paying more does not mean that they are better! I will never purchase another KitchenAid product and will share my experience with others. They have horrible customer service and poor overpriced products. Shame on them for taking advantage of consumers and not providing a product that stands the test of time. I have paid for this range twice due to the repair costs over the years and I cannot afford to do so especially in these economic times. KitchenAid needs to address consumer satisfaction and produce a better product that warrants the high price tag.

Our $1,700 dishwasher lasted less than 2.5 years! The motor is completely shot! When I contacted KitchenAid they said, you should have purchased an extended warranty. I find it hard to believe that a $1,700 dishwasher requires you to purchase an extended warranty to make it last longer than 2.5 years! Poor quality----poor customer service!!!!!

After 2 years of light use (empty nesters) machine would not start. Service tech (not Whirlpool connected) said board was bad. To replace cost was almost $400 with a 30 day warranty. A 30 day warranty? Seriously? This dishwasher replaced another KitchenAid that never worked right & completely failed after 3 years. Now going to Bosch. KitchenAid will never be my choice again! Model KFDE104DSS2

While still under warranty, the dishwasher circuit panel no longer operated. No lights and did not turn on. I called the recommend repair service and was told it would be too costly to replace the control panel and to buy a new dishwasher. I called KitchenAid and was told to turn off the circuit breaker that provides power to the dishwasher. This works but must be turned off after each use. If I dont turn it off immediately after using it and try and do it later, it takes days before it operates again and the circuit panel must be off during the wait.

Our house (built in 2006) came with KitchenAid SS appliances. All of them have had issues. In 2010 our dishwashers thermal fuse burnt. We replaced it and it worked for a while. Then after about 6 months, it failed again. I had it replaced again and it worked for a while. I now have the flashing Normal and Cancel lights. Pulled the power plug and connected it back after 15 minutes. Still the same issue. Came to know that it is either a keypad or control board issue. So then we started using it to store manually washed vessels. Then one day, while opening the door, I heard a snap and then the door fell loose instead of going down gently. I noticed a cord sticking out of the bottom with frayed end. As I shone my flashlight through the bottom corner, I noticed a plastic piece which was probably attached to the cord/rope and I could also see a large spring lying on the floor underneath the dishwasher (on the side), which I am assuming this plastic was connected to. So the cord would pull on the spring and slow the opening of the door. It looks like the knot of the cord came undone and then the plastic fell off and came unattached from the spring. Such badly designed appliances. The torsion spring on my microwave broke twice and the door falls freely. Not fixing again. Never again will I buy an appliance of theirs or Whirlpool.

When my microwave was serviced by Prather Services, in Lexington,KY, it was discovered by the technician, that there were cigarette ashes inside the top of the microwave. Also, there was a nut driver found inside the microwave (I have photos). The microwave was operating well, except the door needed new springs. Prather Services took my microwave back to their shop for several months, then returned it, and it did not work at all. They indicated that it worked great in the shop, but now it didnt. They then have tried to make me pay for it. I ask about the unsanitary health issue with ashes in my microwave, and they said they contacted Kitchen Aid. They indicated that Kitchen Aid was going to do nothing about it. I have been without a microwave for more than a year. The Model of the microwave is KBMC140HSS03,serial #XR1601613. I have emailed Kitchen Aid direct, and they have refused to contact me about this unhealthy issue. Prather Services technician was very alarmed that our family had been using this appliance for preparing food, for at least three years, with the cigarette ashes inside that came from the factory.

We noticed that the food in the freezer compartment was soft and upon further investigation, we realized it wasnt working. I called the company and was advised the repairman would be out the next day. I asked who they were sending. After the rep told me, I advised that the repairman they were sending didnt service our area. The rep wouldnt believe me so wouldnt look into it any further. That repairman called me the next day to advise me he didnt service our area. I called the company back and after 6 calls and my insistence that I speak to a supervisor, they advised they would send the repairman for our area but not for a week. The repairman came a week later and advised they would have to pick up the fridge and take it to the shop and that we would be without a fridge for another week. The fridge is only 10 months old and KitchenAid is arguing about the warranty on it. I am totally fed up and would not recommend them to anyone.

We got our dishwasher last month (Nov 2019) and now a month later it is not working because it does not close at all. Tech came today (Dec 31 2019) and said he has to order the part before he can fix it, WE have been washing by hand for the last 10 days and will have to continue doing it for 2 weeks more... Very sad... Tech also told me to Find a way to close it so I can use it, I TOLD HIM NO... Because I dont want to waive the warranty. What kind of advice is that? Very Unhappy and unsatisfied with this product. STAY AWAY FROM KITCHENAID PRODUCTS.

Bought a $330 microwave and the thing has been nothing but issues. This broke, that broke and the repairmen are great. They worked to fix the issues fast but the thing still is an expensive product and its complete garbage. Will never buy from them again.

Purchased KitchenAid undercounter KDTE204DSS at Best Buy 12/2014 - used 1-2 x weekly. Great machine: good drying, no spotting, relatively quiet & clean dishes! Bottom rack occasionally left track when pulling out by corner rather than center. Paid $700 at Best Buy [in package deal with other appliances] $20 kit & was told this model would last minimum 8-10 years so I didnt purchase $159.00 Geek Squad extended warranty.10/2018 [after 4 years light duty] started making grinding and whining noises. Called Best Buy and they referred me to KitchenAid, who then referred me to local authorized KitchenAid repair service. $125.00 just to come out and diagnose, but could be applied to repair if applicable. After tearing entire machine apart [literally removing from under counter, unscrewing panel & interior components, detaching control panel & parts all over my kitchen] service tech needed to make several calls to his company before finally announcing that it was the *computer* that was shot - which would cost $450.00 to replace.At this point, without any warranty on the rest of the machine - it didnt make sense to repair. KitchenAid helpline was polite but could do nothing to help me. Dilemma is Id prefer to move to Bosch, but most reviews say KitchenAid dries better and I do not want mildewy odor. Very disappointed with extremely poor US manufacturing in all appliances.

I bought my side-by-side fridge at Sears as part of a suite of new KitchenAid appliances. I had the kitchen in my 100-year-old house completely remodeled last summer, and the new KitchenAid refrig, dishwasher and range hood were the centerpieces. The refrigerator just fit under a new custom-made wooden cabinet (designed around it) and beside a custom-made cabinet with granite countertop. Price for the refrig: $2, 266; price for the kitchen remodeling: @ $30,000. I started getting letters from KitchenAid right after buying the products about buying an extended warranty. I figured that $2,000 refrigerator was likely to work for a good long time. (Of course, this was a very naive view of present-day appliance quality.)The new refrigerator was installed by my contractor on Aug 15, 2012 and was a problem right from the start. The icemaker didnt work when we first plugged it in, and a service call from Sears was necessary to get it working initially. In early June 2013, both freezer and refrigerator stopped cooling. By the time we realized the problem, the food in our freezer had thawed out, so we each ate three pork chops and a lot of melting ice cream and called Sears for a repairman. We couldnt schedule a repair appointment with Sears A&E Appliance Repair Service (another horror story) for a whole week, so we brought two camping coolers up to the kitchen, put the food we really needed to keep - milk, eggs, butter, etc. - in them and started making a daily trip to the store to buy $4 or so worth of ice.I took a day off from work to meet the A&E repairman. (A&E schedules their appointments in four-hour windows - 8:00 am to12:00 pm or 1:00 pm to 5:00.) The repairman finally arrived, took the whole refrigerator apart and said it needed a new evaporator. He said the part would be delivered to our house by UPS in about a week. So we continued buying ice, emptying the coolers, and eating out a lot. The part finally came and we got calls from A&E asking us to call them and verify that the parts had been delivered. When I called, I was put on hold and then finally spoke with someone whose English was so heavily-accented I really couldnt understand her. After loudly repeating, The part is here! The part is here! over and over, I hung up, hoped the repairman would show up, and arranged for another half-day wait.A new repairman wed never seen came the second time, opened the parts box, and commented that the evaporator was all banged up. I took a look and it was obvious that a number of the flanges or fins or whatever were bent. He tried to bend them back into shape and said, Theyll be fine. It wont make any difference. I left then, but my husband was there with the repairman. When I returned a couple of hours later, my husband told me the repairman said the wrong parts had been delivered. He had ordered new parts and they would be delivered in about a week. We scheduled another repair visit. That was when we got sick from eating the food in our cooler.The whole situation was making me really angry and depressed, so I called Sears Customer Service (another nightmare) and the woman I spoke with recommended that I use dry ice in my coolers, which would have required that I drive across town to pick it up. Before the next repair visit, we were asked to make another verification call, which I made. Around 8:30 the night before the visit, A&E called and another English language-learner told me that the parts had not been delivered and the repairman wouldnt be coming. I had already arranged to miss work the next day and two boxes from UPS were sitting in my hall. I started calling anyone I could get in touch with to tell them to send the repairman, that the parts were there.I guess I convinced someone because the first repairman showed up the next afternoon at 1:00. He opened the boxes, said the essential parts were there and again, took the refrigerator apart. He installed the new evaporator, but said he couldnt get the pressure right. He spent a lot of time on his cell phone talking with another repairman who was advising him. Finally, he said, Ive done everything I can. It may cool off by tomorrow, but if it doesnt, call A&E and tell them to send Bob **, the person he had called for advice. The next morning, the refrigerator wasnt cool at all. I called A&E and asked that they send Bob out. I was told he was out sick but would come the next day. The next morning, they called back and said he was still sick. I called A&E back, got another ELL on the phone and asked to speak with his manager so I could understand the speaker. I was transferred to another number that rang for five full minutes. No one ever answered the phone. Since then, I have learned that no one ever answers that number. By this time, my entire life centered around the refrigerator. Sympathetic friends were inviting us over for dinner and showing up with casseroles. Of course, if we didnt eat the whole dish, we had to throw the rest away because we were afraid of the food in the cooler. After another few hours on the phone, I contacted someone at Sears who arranged to have a loaner refrigerator delivered to my house. Again, I arranged for a delivery. Now I had a new, broken KitchenAid refrigerator in my kitchen and a small, dented GE in my dining room. I moved my milk into the loaner and bought some ice trays.I continued my calling and got a secret number from someone at Sears that enabled me to speak with a Blue Ribbon service person at Sears (talk about oxymorons) who sounded like hed had a LOT of Xanax. The Sears employee who gave me the number said, Dont tell them where you got the number. Is this a number available only to movie stars and Columbian drug cartel bosses? After hearing a condensed version of the whole awful story, the Blue Ribbon man I spoke with said Sears would replace the refrigerator with one of equal or lesser value. I reminded him that the price had probably gone up over the past year and that I had bought the original fridge on sale. This seemed to throw him for a loop. He said he had to get some more information and hed call me back in a couple of days.I called the Blue Ribbon number again this morning and asked how my refrig had been rated by other owners because I wasnt sure I wanted another fridge just like the first one if it was going to be the same piece of junk I got last summer. (Product ratings and customer reviews werent available to me online because the appliance was a special order.) But the guy at the secret number had reviews. There were only five reviews and four had given the fridge a one--out of a possible five--points. The reviewers had reported problems that sounded like mine. I then called KitchenAid and they informed me that the only KitchenAid refrigerator that will fit into my custom-built kitchen is the same one-rated model that I now own. So much for the carefully planned kitchen with the matching appliances. If Im lucky, Sears will have something that will fit in the spot built for the other fridge.

Appliance is four years old. Came back to our vacation home to a broken freezer/fridge. Three compressors had to be replaced. Lost hundreds of dollars in food. Not to mention the stink. Person checking our home had to throw away all food.

I purchased my KitchenAid French door fridge (Model # KFCS22EVWH2) new in Jan. of 2012. It is now September 2012 and I have a river flowing out of the bottom of my fridge. I have hardwood floors and the water is destroying them. I called Customer Service and a repairman came today. He explained that he reports this problem every day to KitchenAid. Apparently there is a small hole at the back of the freezer that allows condensation to drip into a pan under the freezer. When that hole becomes plugged, the water does not drain and creates an ice dam. When my kitchen heats up from weather or cooking, the ice melts and flows out of the freezer onto my floor. The only way to fix it is to unplug the fridge, let it defrost for 2 days and then plug it back in. Well, that does not fly with me. My husband and I are handicapped and we cannot go through this process every six months to save our floor. This is ridiculous. I called the company back and was told that this is new to them (right!) and they are sending another repair person in tomorrow. I dont know how this will turn out but I do know that I am not very happy right now. Can I trust the person tomorrow to tell me the truth? If he does get it to work, will the problem return after the warranty is up? Who fixes my floor? In all fairness to KitchenAid, I will post the results of tomorrows visit and a follow-up in a few months. I am in hopes that they will take care of this for me without a problem. I purchased a dishwasher and stove at the same time (also KitchenAid) so I hope that this is isolated and not an across-the-board disaster.

Our KitchenAid refrigerator has had a host of issues since we bought it. The main current issue is ice buildup at the bottom of the freezer, which has created huge puddles that have warped our wood floor. The issue is a plugged defrost drain line. KitchenAid knows about this issue, as there is a published workaround and a new part to replace the too narrow, easily plugged drain line. I havent bothered to call them because its out of warranty, and they are sticklers for their 1-year warranty.Also about 9 months after I bought it, I noticed rust starting on the stainless steel door. It was caused by a faulty heating unit in the French doors, which was causing moisture buildup along the inside of the doors. KitchenAid sent a tech out to fix it for free. BUT the rust was not covered by warranty at all (Theres a 30-day warranty for cosmetic issues, never mind that the cosmetic issue was caused by an equipment failure).

I purchased KSSO42QTX refrigerator in December of 2011. It cost over $5,000.00. Within 3 months, the unit had frost and ice accumulating in the freezer and poor cooling (high temperature) in refrigerator leading to spoiled, wasted food and on several occasions, illness due to spoilage. I contacted KitchenAid on several occasions over a two-month period and was directed to defrost unit and start over. When the problem persisted, they finally agreed to send a technician. The independently contracted technician found defective fans, motors and gaskets. I requested that the unit be replaced being that it was a lemon, having proven defective after only 3 months of usage. The technician and KitchenAid customer service said they will repair, but not replace the refrigerator. I was told to defrost and shut off the refrigerator. I waited for approximately two weeks for the independent repair company to receive the new parts and make a return appointment. When they arrived, they realized that they had been sent the correct fan parts, but not the correct gaskets. The technician refused to repair the fan as he only gets paid at the completion of the job and refused to repair the fan, which would have created an appropriate cooling environment for food storage. We are currently waiting, again, for over 1 week for the new part to be delivered. I have now been without the use of a refrigerator for approximately 3 weeks in sweltering summer heat. My wife has had to take 2 days off from work to accommodate the technicians schedule and will be required to take another day leave from work to accommodate for another appointment.Throughout this process, KitchenAid customer service has been terrible. They were unconcerned that our refrigerator has been spoiling food. They were unconcerned that the unit proved to be defective after 3 months of usage. They were unconcerned that we have no refrigerator in the middle of a summer with temperatures hovering around 100 degrees. They were unconcerned that we had several instances of illness due to spoiled food. They have been unwilling to replace the lemon refrigerator, which broke within 3 months of purchase. They have been unwilling to expedite any service or delivery of parts in order to alleviate this egregious situation. They refused to use expedited mail service. They refused to appoint another independent technician when the one originally assigned refused to provide timely service. We are still waiting for the repair to be completed. I have been offered no compensation for the trouble that I have had due to the lemon refrigerator.

In 2009, we remodeled our kitchen and we went to Steeles Warehouse in Butte to look at appliances. We wanted a good quality and because we had heard good things about KitchenAid, that is what we looked at. After doing some research, we decided to purchase our entire kitchen appliances and to go with the KitchenAid. The first month we had our dual fuel convection range, the lights went out in the oven. We called the recommended service tech and he replaced them. A short time later (approx. three months) the lights once again burned out, and again we called the tech and he once again replaced them. At that time, the oven also was not working and he said it needed a new motherboard and replaced it. Now several months later once again, the stove is not working and once again the lights are out, again. We bought the recommended extended warranty only to find out you have outsourced it to a company that will not cover the stove under the warranty because it could have been a power surge? I will never purchase another product from the Whirlpool company. Because if you cant fix it, what is the sense in having it? We spent $3,300 for this stove and cant use it. What do you recommend?

After 7 years, my built-in fridge started beeping and control panel flashing: I need a new circuit board. Would be fine except they dont make it anymore!!! For such an expensive fridge to not have parts is ridiculous. Do not buy this fridge. I am now having the part repaired and have NO fridge. Talk about archaic.

Moved into a townhome. Excited to return to KitchenAid products including the gas range. It took 40 minutes on all burners to boil a single pot of water. I had a technician come out. He pointed out the grates sit too high. He suggested replacing the safety valve. Total cost was $300. It did not make a change. I called a distributor. He reported I cannot replace the grates and it is a faulty design of KitchenAid. If anyone can help I would appreciate it. Model number is KGSS907SSS00. It is a 2006 product. I am worried regarding the self clean over after reviewing your website.

KitchenAid refrigerator is making loud sounds, so I call service man. Could not get control board to fix. Wanted to charge for time and fan, so took appliance apart in pieces. Called Whirlpool. Told needed extended warranty for $400 for service. Next day service told me no part as not made. Rebuilt was only option without warranty & 2 weeks of waiting & if faulty, continue to return until they make it right. Receiving harassing phone calls (2 times) from first service man with demand of $275.00 at almost midnight. Out $400.00 & refrigerator does not work. Cant go without insulin as diabetic. Told have to keep warranty for years if needs service. Class Action lawsuit is necessary. (Refrigerator is about $9,000.)

3-1/2 year old dishwasher started failing to clean top rack about 6 months ago. Two days ago it completely stopped working. Repairman stated cant be fixed. Turns out wiring burnt (we did not abuse the product). I was concerned over burnt be charred looking wiring so called KitchenAid. It is out of warranty and was not calling them to replace it but out of concern of defect and a fire. After being put on hold for 10 minutes rep came back on line and suddenly knew all about how that happens to all appliances when the control board fails and suddenly remembered it had happened to her. No big deal attitude that it only lasted 3-1/2 years. Hung up as a never again KitchenAid customer. Wish I had researched the company 4 years ago.

This has been a nightmare since we purchased, has stopped working several times and after service it continues to have issues, no ice making, fan freezing up, temperature in refrigerator up to 45 degrees. They have sent two repair companies and replaced all parts. The first company has declined to accept the insurance company work to repair again. They stated it was a lemon. Now they are sending another repair company to change the computer systems. That was a month ago and the parts are not in. This should become a class action lawsuit against KitchenAid, its suppliers and the employees of the claims department at Kitchen Aid with there false statements. Recall the product. It is defective.

Well for the send time our expensive KitchenAid Built-in Side by Side Refrigerator Freezer Failed. It is almost 10 years old. The refrigerator repairmen from Judd and Black Electric arrived about 12:00 and fussed around with our fridge for an hour. In my opinion they didnt have a clue really and ** thought they were rude. At the end of the process they said the main control module was out, KitchenAid didnt make the part, it wasnt available anymore and they couldnt fix the KitchenAid KSSC48QMS01 side by side built in refrigerator. Period. They said that Core Centric could rebuild the control board but they didnt offer to take it out or send it in to Core Centric. The entire afternoon I researched the issue and learned that there are several companies that will rebuild the control board for about $100, found a YouTube Video on how to remove it and learned the serial number (W10219463-119) of the offending part. I will NEVER buy a KichenAid product again.

In 2007 our dream home was constructed and in 2008 we outfitted the home with KitchenAid products. We have acquired 10 KitchenAid products, of which 7 have since been repaired or replaced. We are a family of 4 and our home was vacant for 2 years due to a corporate relocation. Therefore, I consider our use of your product to be minimal or light. I estimate that we have given these products 4 years of use. Items Stainless Purchased (installed 2007 / 2008) o Countertop stainless refrigerator (installed 2008) repaired twice o Drinks Refrigerator (installed 2007) repaired twice o Ice Maker (installed 2007) repaired once (used in summer only) o Counter Range repaired 2008 o (2) ovens no issues o Toaster Oven lasted 1 years and has been replaced o Coffee Maker lasted 2 years and has been replaced o Dish Washer door failure June 2014 (prompting this letter)o Mixer no issues

I have a 4 year old Kitchenaid Dishwasher. We spent over $1,000 for it thinking we were investing in a very nice, long lasting machine. After a year, the right clip on the top rack broke and needed to be repaired by a technician. 6 months later the other side broke and we needed another service call. In the last few weeks, all 8 wheels have fallen off the bottom rack. We run the dishwasher about once every three days. I spoke to Kitchenaid customer service this morning via their online chat. The service representative admitted that there were so many complaints about my model that it should have been recalled. She said there was nothing she could do for me. I called and spoke to a customer service representative and their supervisor and they both refused to provide the replacement parts. My model is KUDE 40FXSP3. I will never buy another Kitchenaid product. Even when they know theres an issue, they will not take responsibility for it.

I have had this fridge for three years. We have been seeing issues with every feature on it. The lights won’t come on, the ice maker is malfunctioning, it won’t dispense water or ice. The fridge will turn off completely for hours and sometime days. My only saving grace is to unplug the fridge, wait ten minutes and plug it in. When I do this, the fridge goes back to normal for about a week.I reached out to Kitchenaid and they sent a tech to my house. The technician told me that there is a common error with the circuitry stemming from the deli drawer. If you read all the negative reviews you will see I am not the only one experiencing the issue. The technician did all his diagnostics and found nothing. He called the tech hotline for Kitchenaid and they told him this is a common issue with this model. The deli circuit and wiring needs to be replaced. They have done it to hundreds of this model. (READ ALL THE NEGATIVE REVIEWS.) The technician told me that even though there are many models that have gone through this, it is not covered under warranty. The parts start at $600 not including labour.When I called Kitchenaid back and told them of the issues and how this is a common issue, they did not deny this. They did say that yes there are a lot of negative reviews on here about this problem, as there are a lot of negative reviews about any product on the internet. They advised that even though it could be a manufacturer defect, the warranty is one year on this and they will do nothing for me. Marie from the Whirlpool Hotline was very adamant that regardless how many people are experiencing this issue, the warranty is one year. Kitchenaid will not repair the fridge, and I am on the hook for what should be considered a recall due to manufacturer defect.I have since reported the issue to the consumer protection act, and advised them that Kitchenaid is aware of the defect, even acknowledges it, but won’t repair or replace. I am not asking for cash back for the food that was spoiled, nor am I asking for a new fridge. I just want the defect repaired, but that is too much to ask outside of one year.

Purchased a KitchenAid dishwasher 5 years ago (# Kuds30Fxss4) and I continue to have issues, which now the dishes are suddenly not getting clean. Called the hotline and was told they never heard of this problem before that the top shelf (which the rollers had to be replaced in December which I was told it was a defect and I had to pay for the replacement) are not getting clean and now I opened it this morning and now there is rust on the bottom of the door... DO NOT BUY THIS PRODUCT.

I purchased a KitchenAid microwave model# KMCS3022GSS and trim kit in May, 2018 as we were in the process of remodeling our kitchen and the cabinet maker needed the dimensions of the unit to build the cabinets. I knew that I was taking a warranty risk as it was going to take 8 months to get my cabinets but I expected KitchenAid products to be high quality. However, in less than 8 months of actual operation the microwave has died and from what I’m reading on this site it can’t be repaired so I’m out over $500. I’ve been a loyal Whirlpool/KitchenAid customer but it’s time to look for another supplier.

Two refrigerators. First is 2003 model. Compressor had to be replaced in 2010 and then the ice maker died. Instead of replacing we removed the offender and have resorted to ice cube trays. Second refrigerator, I believe is a 2010 model in newer home had the grinding mechanism crack its housing and will not dispense cubes. The KA microwave, dishwashers in 2 homes and double ovens all had repair issues when 3-4 years old. Never again will I purchase a KA product.

I bought this a KitchenAid dishwasher model number KUDS30IXSS7 maybe 3 years ago and it hasnt worked for half of that time. In the first six months of owning it the circuit board went out then it stopped working again right after the warranty ran out. Had a service man come out to fix it. A wire burn in half in the panel that lasted a few months and again the board has gone out. My service guy said wed be better off buying another dishwasher without the touch controls because the boards are always going out in them due to bad design. Thought KitchenAid was a great brand maybe for mixers but not dishwashers.

We purchased a Kitchenaid model KUDS301XBL4 dishwasher about 2 years ago. It appears that the plastic inside the tub is deteriorating and the pegs that hold the rollers for the top rack have broken. I have found this is a common complaint among Kitchenaid dishwasher owners. The parts cost for the repair is about $28 per side plus shipping costs. I did send an e-mail to Kitchenaid explaining the problem and asking them what their solution is regarding the defective parts. No reply at this time. I dont expect them to acknowledge defects or offer a solution based on other complaints I have read . So, I took to finding a solution myself.I examined the mechanism and figured out how it works and had an idea that if I could find the right nylon and stainless steel parts at my hardware store, I could re-install the rollers on a different spot on the sides of the rack. I found all the parts for the four rollers for a total of $7.89 and proceeded with installing them. I had to use a Dremel tool to cut the broken roller pegs off and sand a small plastic ridge flat. I drilled holes and assembled my parts and attached them successfully to each side of the rack (see picture). For each roller, I used a stainless steel screw, washer and lock nut along with a nylon finish washer and a nylon bushing. It works great!It is too bad that Kitchenaid wont stand behind their product, as evident in other, similar complaints. I am not an engineer, but I engineered a solution in one-hour that will last longer than the rest of the original plastic parts in the tub.

It was terrible. I purchased a dishwasher (model KUDS30CXWH) 10 months ago, and its been one problem after another. After a few months, the buttons stopped working. A few months later, it would rinse, then the rack wheels broke, and now it wont run at all. I replaced the card but I needed a bar. Of course, it takes a week to get the bar. KitchenAid doesnt care.

On Nov 18, 2015, repair person finally showed up with the part to fix the oven. Had to replace entire display module. Based on our experience with the oven, we are hoping we do not experience the same issues with the KitchenAid microwave and dishwasher that we had installed at the same time as the oven.

We have a 42 KitchenAid refrigerator and have had the Tech out 3 times for repair. We were told by the technician that the fan motor had shorted out and caused the main control board and another fan to go out. So 748.00 dollars later, we still have no refrigerator working and this is after the Tech removed the board and the fans and said the board is not being made and so it has to be sent out and rebuilt...should be 2 weeks. They would ship the product to us and then we call them and set up another appointment. When the 3 items came couple of weeks later, the one fan that was a heavy metal blade is now being replaced with a thin...black plastic one. Note: when Tech opened the box, the fan was broken…one blade completely broken off and 2 other blades were cracked…Now mind you, a kid’s plastic toy can be thrown, dropped, kick and abused by the kids and not break, but this fan got all this damage just being shipped to us and this is supposed to run and operate my 9000.00 refrigerator?? The Tech said, “Well they changed to plastic because it is lighter. Are you kidding me? Lighter? Are we going to carry this refrigerator around? No, it’s cheaper...and also a piece of junk...not even a heavy plastic. If it cant survive shipping, I have to wonder how it will run my refrigerator. Now the Tech puts all the parts in and tells us that will be 748.00+ and also we can buy a warranty to protect us from other repairs for 210.00…Did it and he left. 3 hours later, I decided to check it to see if I could start putting my foods in and if it was cold enough...Not working...flashing lights on the panel...from 60 to 30 and no ice maker working either. I called them back ASAP...they said we will make another appointment for you...Are you kidding? Send back the Tech. After much discussion with the service people, they came back 4 days later...Tech says board is no good...has to be sent back to where it was re-built and he (Tech) spends most of the time on the phone with someone...telling him what to do (I guess). He states he has been with the company for 31 years but both times he is on the phone with someone most of the time. So now we are supposed to get the board back in a couple of weeks...and then call them again to have it installed. Meanwhile, they have received 748.00 plus 210.00 for the service warranty and I have nothing...no refrigerator for over a month. This is unreal…like the product does not have enough problems...they change out the metal parts for these thin piece of crap plastic and control boards being shipped out to the customer without being tested to see if they were rebuilt right before they send it out to be installed. So I lose all our food and pay for a rental fridge while this mess is still going on...Service and Quality...RIGHT...I dont think these Techs know what they are doing or why would they need to spend most of the time on the phone with whomever it is they are having walk them through this service...

Our first problem was that the plastic wheels on the top rack broke and it would not stay up. We had a repairman come and replace them. Less than year later they broke again. We were being very careful with the rack so it is not from being rough with it. They are made of very weak plastic and are not holding up to moderate use. Now the dishes are not being cleaned at all. We suspect that the upper arm is not working so everything on the top rack comes out dirty. To compound the problem, the dirt is now cemented on because of the drying cycle. That factor makes those dishes very hard to hand wash after being in the dishwasher. The dishwasher is just over two years old and is useless. We chose KitchenAid because we thought we were moving up to higher quality. It is so much poorer than our 12-year old dishwasher we replaced.

Machine does not clean the dishes thoroughly. We do pre-cleaning of our dishes but at some point you should not have to scrub the dishes before placing them in the machine. If you have to do this much work you may as well handwash. This dishwasher is basically used to sanitize the dishes.

I purchased what I thought to be my last refrigerator in 2007, a KitchenAid KSSC48QMS03. I built my house and was able to maintain and solve any issues that arose and they were minor. 12.23.2014 my refrigerator stopped cooling. We trashed at least 500.00 worth of food and have been living out of an ice chest and an under counter refrigerator. I hired an independent repairman 12.26.2014. My cooling system was leaking but the control board was fine and the 12-year warranty was in effect. He referred me to Kitchen Aid factory service 12.29.2014 for 95.00. They told me it would be 1,200.00 out of my pocket to fix the WARRANTY coolant leak but they would not stand behind the repair. He also offered the tsunami tale. I went home and watched the evaporator fan run at full speed so my control board and refrigerator do not have the problems he outlined. I am now waiting for a call from Whirlpool to entice me to spend more on another of their wonderful products. This is criminal.

The oven bakes perfectly even though it takes a while for the oven to reach temperature. The top electric 5 units are wonderful. I love the 3 racks. One has a handle type opening in the front and extends all the way out. The electronic display is easy to read and convert to convection baking or broiling. I havent tried the steam bake option yet, perhaps today when I make cookies. Repair shop recommended not using the auto clean as it heats to 800 degrees. So hello baking soda.

I purchased a new fridge stove and dishwasher less than 2 years ago. All three of the appliances have had problems since the day I got them. KitchenAid appliances will never go in my kitchens. The sad part is they don’t want to make it better. My dishwasher won’t drain as of today. My stoves control board is out. My freezer seals are bad. What’s next???

My KitchenAid refrigerator is only 4 months old and the ice maker has already stopped making ice. It just stopped for no reason. Luckily, its still under warranty so the repair man will be coming out next week but REALLY!?! The dumb thing is only FOUR MONTHS OLD. I am afraid of what will need repairs in the future after the warranty has expired. I didnt read the bad reviews before I bought ALL KitchenAid appliances and that included a dishwasher, stove, microwave and refrigerator. The repair lady told me to Buy the warranty. She said they dont make things like they used to. Now you tell me... very disappointed in KitchenAid. They used to be a very reliable, high end company.

This is my second built-in KitchenAid Refrigerator. The first one lasted 13 years and the second one is 7 years old. We have had a company authorized repair service come out at least 7 items and they have replaced several parts in an attempt to get the ice and water to work. They have finally given up and said that the door needs to be replaced. However, KitchenAid no longer makes this door so it means we have to spend $10,000 to replace this lemon refrigerator.

Thought Id share my KitchenAid experience. I purchased a refrigerator (KFIS29P), dishwasher (HUDS35FX), range (KGRS206) and microwave (KHMC185) on August 30, 2012. The first time we used the oven, an F30 error code popped up and it shut off. It came back on and would do this intermittently thereafter. I then tried out the new dishwasher and found that it didnt clean any better than the cheap one I replaced. On to the refrigerator, I noticed the seal between the door and icemaker was constantly wet and dripping water next to the ice bucket, freezing it in place. So after my first week with my new appliance set, I had to call service, something I didnt have to do for 15 years prior with my old appliances. One tech couldnt handle the different appliances, so separate appointments were needed for each individual unit. The repairman told me the dishwasher was fine, but unfortunately, the new dishwasher just doesnt clean as well as the older ones. It would have been nice to know this before spending $1,000 for an inferior unit. My friends Bosch dishwasher doesnt seem to have this substandard cleaning issue. Then Im told the refrigerator seal appears okay and it is probably due to the weather? Thats a new one. Not happy with this explanation and the constant need to dry the inside of the refrigerator. Another serviceman came out. He advised the seal was bad and a new icemaker door was needed. At that time, it was also noticed that the ice bucket was starting to rust in the bottom. A replacement was also ordered. The refrigerator issue is still being dealt with, while I even saw the outside stainless near the water/ice dispenser was starting to get a little surface rust. The range is requiring a new sensor and complete electronic panel to get it running properly.The microwave has been the only thing that has worked without issues, though when I bought the set, I was told it was all made in the USA. However, the microwave says Made in China. Maybe thats a good thing. The way Im asked every time I call about getting an extended warranty, its obvious its very much needed with the lacking quality of these appliances. My wife was so happy getting her new stainless appliance set, and I was happy about buying what I thought was a quality name - KitchenAid. We were both let down. So many problems in the first month of ownership, Im definitely concerned for the future. Paying over $5,000 for the set and now being practically forced to purchase an extended warranty to try to get a full life from them is disappointing. Im sorry to say I cant recommend KitchenAid to anyone nor would I likely purchase this brand in the future.

Built a new home and moved in last year. Just pay the year mark our new KitchenAid refrigerator went out. We are now on week 5 and nobody knows when the parts will be in. We have been without a refrigerator for 5 weeks, KitchenAid and their diamond factory service could care less about how long we wait. Go with anyone else’s fridge, stay away unless you don’t need a refrigerator then go with KitchenAid. You won’t be disappointed.

On January 22, 2014, we were sold a used, returned, older model and/or LEMON KitchenAid Dishwasher without our knowledge by Pacific Sales Kitchen and Home in Oceanside, California. We are requesting that KitchenAid stand behind its products and repair or replace our nonworking dishwasher for no charge to the buyer.We purchased a floor model for $931.54 including $100 installation and were informed by Pacific Sales Kitchen and Home that this dishwasher was brand new and in perfect working condition. This dishwasher was installed in a two person household and has been used less than 50 times since the purchase date. The correct detergent and rinse aid have always been used and the filters have always been kept clean.This dishwasher has never cleaned the dishes properly and stopped working all together on September 9, 2014. We contacted Pacific Sales Kitchen and Home to request a service repair and they instructed us to contact KitchenAid directly. It was then we were informed by your company that the dishwasher we purchased was actually four years old and had gone through two previous owners. We contacted Pacific Sales Kitchen and Home and they said this was not true and that they would handle the service repair themselves at no charge to the buyer. We told them that we did not believe them and that we wanted a brand new replacement dishwasher immediately. They would not comply and only offered to make the necessary repairs. So, with great hesitation, we agreed and they replaced the broken main board, which allowed the dishwasher to function, but still not up to par.Then in November of 2015, the dishwasher stopped working altogether once again. The dishes actually run through the entire cycle now, but they are dirtier than when they went in. The water appears to be lukewarm only during the wash cycle and the rinse dispenser does not function properly. It has read full for over a year now without adding any additional rinse aid. Furthermore, the soap dispenser appears to not always open during the wash cycle as well.We spent $931.54 on a KitchenAid Dishwasher less than two years ago and as of today, we do NOT have a working dishwasher. Again, we are requesting that KitchenAid stand behind its products and repair or replace our nonworking dishwasher for no charge to the buyer or we will be forced to take further action at this point. Thank you.

I have a less than two year old counter depth ss refrigerator and the outside is starting to rust. On some spots its pitted. The owner of Gedmens in Bath, Maine was no help at all. They said try wd-40. I tried e-mailing KitchenAid, no reply. Ill keep trying. (The first refrigerator they delivered was broken) Not happy with service at Gedmens.

As I write this, my oven is being repaired for the fourth time, for the same problem. Since it is out of warranty, I will be paying for this. When you try to self-clean, it goes for an hour or two, then stops, giving an error code because the plastic, yes plastic, around the latch has melted, and the oven thinks the door is open. The repairman this time told me to never again try to self clean the oven. It will just keep happening! This oven is about 6 years old, but this has been happening since it was just over a year old. Also, even when it did clean in the beginning, the glass door does not actually get clean, particularly the space left between the two panes of glass, again yes, a space left open. I would suggest the designer of this oven be punished by having to use it. Clearly these should have been recalled or replaced by KitchenAid, as they are aware of the problem. But no such luck, at least not that I am aware of.

While at my parents house they described a plastic odor from their Kitchen Aid Convection oven when the oven is used (all electric). I turned the power off inspected the connections on the outlet for the oven and also the connections to the oven itself. All are tight and no signs of heating up etc. I plugged everything back in and we turned it on, nothing at first but after about 3-5 minutes you could smell an odor from the upper portion of the unit. Again turned everything off, opened up the back panel and there it was, the oven control board had a larger connector which feeds power to the oven elements and it was melted to the board. I removed the board for replacement. A local company near us (Servall) had a heck of a time finding this part and the connector as well, the board is manufactured by Eletrolux but is in the Kitchen Aid. As of now, the cooktop just works but no displays since the oven control board also controls the displays. I am a master electrician with in-depth knowledge of controls, there has to be something wrong with the board from Electrolux which has been causing all the headaches for all these customers. I am not sure if the self cleaning function has been used but will recommend that it not be used unless someone is there and they want a possible fire. What a shame and shame on Kitchen Aid for not doing something for all these people who have paid in excess of $1000.00 for a heater. Buy another brand and let other know about it as well, Electrolux is a large company or brand that is well known in Europe for its quality, too bad Kitchen Aid botched this one up. Someone needs to step up to the plate make it right before someone gets hurt. You can fix a house but not a life.

We purchased the above-captioned refrigerator in February 2013. For many month after the purchase, we dealt with a bottom freezer door that would freeze shut and could not be opened without using tools. After four different repairs, the door was finally fixed. Just this month the freezer and ice-maker completely failed. Initially we were told it was a control board. Luckily, we had a second opinion (which we paid for) to find out what was really wrong. Both evaporators have to be replaced. The freezer has been out for two weeks and will not be fixed until the end of this week. The refrigerator is defective and should be replaced.

Model KDTE104ESS - purchased 13 months ago; 3rd dishwasher we had - others changed with kitchen upgrades, never had a failure such as this. Previous dishwashers were Kenmore, Frigidaire; latter was a very basic model; in same residence 32+ yrs, kids (3) no longer part of current household. Dishwasher used 6-7 times per week in household of 2, with my wife cooking 5-6 days a week; moderate use, rarely use heavy-duty clean cycle with present dishwasher. This model has a 2-stage filter (fine, coarse), with recommended cleaning varying from once/2 months to yearly. We did not clean it since new, since we scrape dishes, do minimal pre-wash or none - our usual practice for 32 yrs in present house, 6-8 yrs in prior house.When dishwasher quit draining, checked filters, small amount of residue (1/2 tsp or less), no significant coarse grit seen. Noted no discharge from DW via exhaust tube with 3 successive cycles. I watched running empty DW. Had purchased an extended warranty for a year (3 appliances, range, fridge & DW), all purchased together, all KitchenAid, 13 mos ago with complete kitchen remodeling after 22 yrs since last remodeling.Repairman (under warranty) checked machine, found exhaust pump clogged with debris, failed; emptied some particulate matter from exhaust tube into a bucket, looked like congealed fat, a few parsley & other leafy matter. No hard grit seen. He did say that matter had been pulled past the filters (couldnt say why other than pump has a suction like a vacuum), though neither filter was even moderately clogged.KitchenAid approved a $300 plus sum for pump replacement; their consumer services could not answer my query as to how so much debris got past the filters to cause pump failure within 13 mos. This model does not have a grinder as in next higher model, but again, there was not much particulate debris I could see; pump was not yet removed, so will wait to see what it looks like.In summary, very disappointed with this early pump failure, with way less usage than in prior dishwashers that functioned well for a family of 5 for 10 yrs, and 22 yrs respectively. Believe Kenmore is made by Whirlpool, the parent company of KitchenAid, so the design, though older, is I feel similar. Modern DW detergents (we use the satchets, not powder or liquid) recommend NOT scraping too much food residue off dishes, to allow triggering of enzymatic action for cleaning dishes. We rarely see residue, occasional baked on material such as egg yolk, which we now clean off; no pots go in DW, rare baking dishes, which we scrub off in the sink. So we dont feel this DW was overworked.Writing this while searching for others with similar pump failures, trying to understand why two levels of filters failed to protect a pump that obviously is rather delicate, hence recommendation by KitchenAid Consumer Services now that every month we run an empty cleaning cycle with an Affresh tablet to clear the system. BTW, weve never seen hard-water residue inside any of our dishwashers; the prior two did not have stainless steel interiors, never required special interior cleaning with bicarbonate etc., for any build-up; we get city water, pipe-bourne, just flushed out my gas water heater after 4-5 yrs, saw a small amount of milky flow at beginning of drainage, then clear; I have a water filter at my house cold-water intake; the water (filtered) in the fridge is always clear, no problems with ice-makers over 32+ yrs, no hard-water cum anywhere.KitchenAid has no answer for us other than the Affresh cleaning cycle; we use a comparable DW detergent to the recommended Cascade, not Cascade Platinum as recommended; anybody with a similar problem, either with KitchenAid dishwashers or any Whirlpool family dishwashers (include the high-end Jenn-Air brand now)? Am feeling very disappointed with this choice right now, will expect another pump failure in 1-2 yrs, if so will look for remedy from KitchenAid, or else...!Can scan receipt of purchase from Lowes store locally if required. I have no repair order number, as requested below. Do have extended warranty # if required. We had Sears brand appliances in our old house (8 years), still have Sears (Kenmore) washer and dryer, 3 sets over 43 yrs of married life, 2nd set in this house, first set lasted 24 years, top-loaders, replaced when laundry room was remodeled, now with HE front loaders that are currently 8+ years old. Some repairs were needed, recall replacing motor of current washer when motor-bearing became noisy.

I had a KitchenAid Dishwasher KITCHENAID CLASSIC SERIES KUDC10IXSS installed in February of 2012. I live alone. I run the dishwasher two or three times a week. This unit has failed on me repeatedly. It failed while it was under warranty, then it failed again right after the warranty expired. KitchenAid took care of that repair, but that repair failed again today.This units control system is faulty. I dont know if it is a design or manufacturing issue, all I know is that if you are going to spend your money on a major appliance, KitchenAid is not the brand to spend it on. I doubt I am alone with this problem. I believe a class action lawsuit should be filed against KitchenAid and that purchasers of this product should be provided with a five year parts and labor service plan at no cost.

In 2006, we remodeled our kitchen, and in that process invested in Kitchen Aid appliances, including a side by side built-in stainless steel refrigerator. On August 11, 2014, the refrigerator stopped cooling, and we were told that the main control board needed to be replaced, and so the odyssey began. At the beginning of this ordeal, we were told that the part in question was ordered, was then on back-order, and would be shipped to our home in about three weeks. After three weeks, however, we were then told that the part was no longer manufactured because the factory was destroyed by a Tsunami two years ago! We acted on the corporations advice to send the defective board to Core Centric, which until very recently, Whirlpool was recommending to its customers in our same situation. Core Centric could not repair it, and we then sent the board to a company in Texas, also to no avail. The appliance repairman that we have been dealing with then ordered the part from Amazon/Sears, paid for it, waited two weeks for delivery, and when he contacted Sears, was told that the order was cancelled. After calling Whirlpool again, I was told that my file would be referred to a special department for possible inclusion in their pro-rated exchange program. I was told today that such a program would be offered to us because the company is supposed to provide parts for their appliances for ten years, and our appliance is less than ten years old. How lucky I feel to find out that I can exchange my eight-year-old built-in, which we purchased because it was marketed as an appliance that you repair, not replace, for the sum of $7,204.15!!! I was told that the new purchase price for my model would be $8,299.00. After further discussion, I was then told that the lowest price I could be offered to exchange my refrigerator, that cannot be repaired because the corporation has breached their obligation to provide parts for ten years for, would be $6,000.00. I was also told by the representative that I spoke with that she hears this same story all day long from other customers. SHAME ON YOU KITCHEN AID/WHIRLPOOL!!! (As an aside, thank God that my 20 year old Kenmore refrigerator in our garage still works perfectly, because we have now been without a kitchen refrigerator for 14 weeks).

My mother passed 4 and a half years ago and gave me some money so I decided to invest in a nice gas stove since my daughter went to culinary school. Less than four and a half years one burner went. Locked up. Second burner went. Handle locks up. Third burner went. Handle locks up. This week my oven quit working. It has a small oven on top. Big convection on the bottom. Now the big oven convection oven totally quit working. What a waste of money.

My KitchenAid KBRS36FMX02 refrigerator frequently was losing temperature and started making a high pitch humming noise. I called an approved KitchenAid service company to come take a look and it was determined it was the control panel. I was told by the technician that he would try a panel on his truck that supposedly would only work in my refrigerator 50% of the time. He uninstalled mine and replaced it with another that did not work. My old one was reinstalled and now is totally nonfunctional. I found this hard to believe that KitchenAid would have parts that would work only 50% of the time. I then learned that with the tsunami of 2011 the factory that made the control board in my fridge was wiped out, so no more control boards. So 5 years later, there still is no replacement? Shame on you KitchenAid.I was told that since my refrigerator is out of warranty that they have no solution but for me to buy a new refrigerator. The replacement cost of my built-in unit is approximately $7500.00. KitchenAid would offer not even a discount. So since they could not provide a $250.00 part for their product I have to buy a new fridge?? Very very poor! I would never buy a KitchenAid product ever again!!!

I have had KitchenAid dishwasher for a few years. I have not been, and am not happy with this product. We have had trouble with it almost constantly. The control panel has been replaced more than once, we have had to replace several parts on it, and the general service I have had from it is not satisfactory. Now the heating element is not working. We paid a lot for this appliance thinking we would get excellent service because of the KitchenAid reputation. This unit has been pulled out and apart and repaired more than I think is acceptable. When this unit gets replaced, I am thinking I will be going to another brand. It is aggravating to open this unit and find it has not drained, the dishes are not dry, or some other problem has become obvious. Perhaps a lot of people like this dishwasher, but I for one do not.

Purchased VERY EXPENSIVE (built in) side by side refrigerator in 2011. Started having ice maker issues within the year. At this point /050316 repairmen have come at least six (6) times- even replaced icemaker. Repairman said these door models have ALWAYS had problems & should be taken off market. Really makes me angry that I wasnt told about this since my built in is SO MUCH MORE than regular cost of refrigerator! Im about to call for repair AGAIN today! I should have been given a different refrigerator from the beginning and also been paid for new cabinet fronts for different style refrigerator! I try to warn everybody I know about this to prevent someone else being taken as I was! Would NEVER buy another KitchenAid!

We remodeled our house and purchased a KitchenAid microwave oven wall unit Model number KEMS308SSS05. We have owned this unit 2 years and 2 months. The microwave always had a loud sound when running and did not heat. Well we had the microwave serviced within months of purchase while under the manufacturers warranty, it started heating better. Recently the turntable stopped working. We had 5 service calls before it was fixed. The motor had to be replaced along with several electronic boards. Now the oven will not heat to set temp and does not hold its heat. The repair company is coming to fix next week. I will never buy a KitchenAid appliance again. This was my 1st experience with KitchenAid. We also have a high end Kitchen dishwasher which we had to replace plastic parts for the upper drawer. Very Poor Quality. Now I know why KitchenAid does not have a customer service line you can call.

We purchased a KitchenAid refrigerator made by Whirlpool 3 yrs ago when we remodeled our kitchen. Before it was even 2 yrs old we started having problems. In the last year we have had to have it repaired 4 times. Even the tech guy said they are a problem. I just wonder how you can sell a product that you know is a piece of crap. Buyer beware. Dont buy a Whirlpool product. I just wonder how many time do we have to go thru this before they make it right?

I purchased a new KitchenAid model KUDL15FXSS5 for a house I moved into in January of this year. It was professionally installed and seemed to be operating properly when I ran it with normal load of dishes. The dishes did not come clean. There was food still on the plates and silverware. Soap was still draining from the detergent tray. I was perplexed. To give some background, I had been living across the street from my new location for 2 years in a house with the same water supply (main), using a 10-year-old dishwasher, using the same Cascade liquid detergent (recommended brand), getting great results. The only new variable is the dishwasher. I tried again using the ProWash cycle, same results.I added the recommended rinse aid, same results. I took out the dishes and washed them by hand. I then tried the dishwasher again with another load of dishes, still not clean. I ran the sink water until it was hot then tried again, still no improvement. I went online to the KitchenAid site and submitted a detailed problem report but never received a response. I finally called KitchenAid, went through all the call center questions and set up a service call. The technician spent about 30 minutes running through diagnostics only to tell me that everything checked out. He suggested the problem could be hard water or my detergent. When explained that Ive been living in the neighborhood for two years, his comment was, Well, they dont make them like they used to.I asked about the heater since it seemed to me that the water never got very hot. He indicated that energy star compliance has reduced the heater output to the point that it may impact cleaning performance. Long story short, Ive used KitchenAid products for 40 years. They were a good brand. Current product performance is not acceptable. The company does not seem to care. I guess Ill go to Goodwill and try to find a good used one.

This has been a good fridge, consistent temperatures to keep food safe. It has good storage and overall has enough space for a four person household. The only problem we have is with the ice maker. It quit after 2 years and is unrepairable.

Our stainless steel, French door, KitchenAid refrigerator is a year old. The ice cube maker stopped working, so we had to have a service person come out. The diagnosis is that the ice maker broke, due to ice build-up. The part is under warranty, but the first service charge is $189.00 and they have to come again after the part is ordered. How can they charge to fix a part that is still under warranty that broke because it is defective? I will never buy from KitchenAid again.

We bought this Convection Oven/Microwave at the same time as our oven, KEBS107SS, and cooktop, KFGS 206VSS. After buying it at Sears and coming home and reading the reviews here, I was ready to cancel the purchase. Decided instead to purchase the 5 year extended warranty. Buying warranties is something we dont do. However, we were spending so much on these 3 appliances and after reading the complaints on the oven and microwave, we did purchase the 5 year warranty on the oven and the microwave. Less than 18 months later, the microwave went out. The service guy has been out twice with a 3rd trip scheduled. I have been without my microwave for 13 days and it will be another 10 waiting for the parts. The worst part was being without it while needing to cook for 25 during Christmas, which is not something Id expect to do with a microwave weve had less than 18 months. Next time we buy appliances, I will read reviews before we purchase and I will not purchase from KitchenAid. KitchenAid doesnt care about their consumers who buy their products. (That is a story Ill need to write on our cooktop that we didnt purchase the warranty on.) There are other appliances out there with better reviews. The KitchenAid appliances look nice, but the quality is not there. Our last microwave that was over the oven was not even broken when we replaced it and it was 15 years old without ever having a service call. It was GE and was the microwave that came with the house. It wasnt even an upgraded appliance! I dont write reviews, but I learned so much from reading these, and now that we are having problems with a relatively new appliance, I decided to write this for others.

KUDS30IVSS4 -- the top rack stops washing every month. We found a video on YouTube and shows how to disassemble the bottom to clean up the food grinder wheel to get the machine working again. But this is a PAIN IN THE BUTT process every freaking month! And I do rinse all my dishes but anything clogs that area. If I need to wash my dishes before putting them in the dishwasher, I dont need a dishwasher! We paid for top of the line model, thinking KitchenAid was a good brand. Customer Service is USELESS!

Within the first year, the interior shell began developing cracks. It took hours on the phone to get a satisfactory response from the company. Its been about 7 years now, and the repairman said ...it would cost close to $1,000 to fix, and that it isnt worth it since it will likely break again. Because they always do. I spent a pretty penny on KitchenAid because I was told they are top of the line. Well, I feel cheated out of $2,000.... I have to throw this refrigerator away that literally looks brand new!!! It is absolutely gorgeous, and having to wheel it to the curb is a gross obscenity!

Bought a very expensive fridge and have had to get it worked on 2 times already. This time I am going to have to wait over a week to get someone out to look at it so I am out a fridge. If you cannot work on it then you should not be selling it. If you pay over $2600.00 for something you want it to work. When I called they said that yes they have been having trouble with that. Thank God I bought the extended warranty. I will never buy anything else from SEARS. And I will tell everyone I know not to. I am very surprised that this company can stay in business with the way they handle any issues that customers may have.

With only 23 months of use, two of your KitchenAid products have failed. One, an Architect series refrigerator, quit and we were told the replacement part would not be available until January of 2020 (not typo). They had only 3 rebuilt computer control boards in the country and agreed to send one with a promise to return my bad one. Done. Now my Architect series oven/ microwave unit has been out since January of 2015. The service company they recommended has been out four times replacing parts they suggested and sent to them, with me only paying the service fees, and it still does not work. The tech department says they do not know how to fix it. They say to replace it. I have been offered a replacement for the small sum of $1,800 for a $3,650 unit I was able to use for 2 years and is not repairable now. It has an internal communication problem, code F6E0. Why would I buy another unit from a company that cannot repair what they sell. Take 5 minutes and Google error code F6E0, there are hundreds of complaints about the same code in all Whirlpool and KitchenAid brands and none have been repaired. Every appliance I have is KitchenAid, never will I buy another nor would I ever recommend them. I plan to post this notice everywhere I see KitchenAid or Whirlpool listed. Before anyone buys from Whirlpool or any of their brands, Google this error code first.

My 7 months fridge is broken since end of January, high temperature in fridge and freezer area. Service man come on Feb3, run diagnostic test and left. He said it may need some parts. Called him next day that is not working. I was told no parts in stock, 3 weeks later serviceman show up with no parts and starts to look for leaks, found couple, fridge still is not working. Your warranty doesnt tell you when they will replace fridge. I was told 21 days then whenever serviceman will say it is beyond repair. This brand name doesnt stand for quality or consumer satisfaction. Still waiting for parts and no guarantee when it will be fixed or replaced.

My architect series built in fridge was purchased in 2008 along with my other same series appliances. On January 11, 2014 it stopped working. After several service calls the circuit board has been returned for a second time to be rebuilt. It is February 22 and I still am waiting for a repair. The expected wait time going forward is 3 more weeks! This refrigerator cost $6000!!! KitchenAid has dropped the ball big time and all of my friends and myself will never be customers again. It takes time to build a reputation.... This company has lost all credibility.

Kitchenaid Microwave/and convection double oven MODEL KEHC309JSS - I have been very happy with this appliance until after years of use I have to replace the 12V 5W light bulb in the ceiling of the microwave oven component. Because it is not accessible from the inside (as the two in over are), it is necessary to pull the entire unit out and disassemble the top third of the sheet metal cabinet. I finally, after researching for a few days and spending 4 hours taking things apart, got to the light bulb only to find that it is not available locally. I have found it online for almost $7 and an equal amount of shipping. There is no reference in the documents from KitchenAid as to how to change a light bulb. It sounds like a joke, doesnt it? Believe me, I am not laughing. Perhaps the engineer who designed this mess should have to change a light bulb before the appliance goes on the market. If I had called a service man to do this, it would have cost near $100 to get this done! If there is a simple way to do this job, I would sure like to know about it for the next time. Believe me, I questioned all the way through the project if I was overlooking something.

Currently have a KitchenAid gas stovetop, approximately six years old. Very pleased especially with the center burner which is more powerful. The treated stainless steel is extremely easy to clean. I do like the design and the fact that it is self lighting and will re-light if the flame goes out. KitchenAid double wall oven is much older and has been extremely reliable, it’s used quite often and very much like the convection feature and the construction.

I bought a KitchenAid refrigerator in August 2010 for $1,500. From the beginning, it was freezing items on my top back shelf and shooting ice cubes all over my freezer. At this time, I am facing a $350 bill to fix the problem that has escalated to freezing everything in my refrigerator. I have called KitchenAid many times on this to be told I should have bought the extended warranty on my $1,500, 2 1/2 year product from a company that I trusted. In addition to this, I have been getting rust on the door for years now. I am very disappointed and will never recommend KitchenAid!

So disappointed in the customer service. Purchased a French door KitchenAid refrigerator six weeks ago. Came with two dented doors and a noisy freezer. Called for service which I had to go through kitchenaid.com for them to schedule. Waited at home for the scheduled service call. No one showed up. Called the service provider and was never put on the schedule. Had to call KitchenAid back. Reschedule for 2 1/2 weeks later and also have to wait 10 weeks for doors. I told them I want a new refrigerator and was told I have to give them an opportunity to fix this. I bought a new refrigerator. I don’t want a refurbished one. Awful awful company. I will NEVER purchase another KitchenAid item as long as I am a homeowner. The customer service is a joke. All they say is We’re sorry for your inconvenience. They are in no way helpful.

I purchased counter depth refrigerator in 2017. My daughter and were getting sick. Months later I noticed the fridge was not cold. The evaporator was not cooling. The repairman put another one in and that one broke as well. They sent me a new fridge. It was dented but I took it. AGAIN...noise coming from evaporator area in the back panel. It was repaired and the ice cube maker stopped working well. A couple of months later it completely stopped. When fields appliance repair came out the older man leaned on the drawer I am guessing. The ice cube maker is finally working but the drawer is bent out on the upper right hand corner. There is warm air and air leakage on the upper right corner. Icicles and frost on the top inside seal with frost on the tray. I can easily put my fingers under the seal. My freezer is not cooling properly with air leakage. I wont mention the dent that they put in the frame of the door either. I want someone to fix my freezer door.

Since our purchase of the KitchenAid, model KSSC42QVS04, 42-inch built-in refrigerator, the ice bucket and dispenser freezes up and/or leaks. We called KitchenAid AND the retailers service departments. They came out and played with it for a while. The service tech basically said it was a design flaw and nothing could be done! KitchenAid and the retailer, Pacific Sales, owned by Best Buy, refused to do anything!! Weve purchased a $9000 lemon. Please never buy KitchenAid or shop at Pacific Sales... Youll be sorry!!! I will be filing a lawsuit against KitchenAid and Pacific Sales.

We purchased a new five door KitchenAid refrigerator 16 months ago for over $3500. It stopped working two months ago. We found the local warranty service firm and they have been out here 5 times. They have replaced the compressor twice, and a specific valve once but have not been able to restore function to the unit. They came twice to take readings for KitchenAids tech department. Weve been 8 weeks without a refrigerator. The service people said they have done everything but the unit should be replaced. So far KitchenAid has not authorized a replacement. Sad state of affairs. I certainly wont buy another KitchenAid appliance.

We have had a French Door fridge by KitchenAid in March 2019. Today is the third service call on the freezer filling with frost, and the ice maker, which pours ice out at an unbelievable volume constantly. The ice maker has now been replaced twice, and the technician tried to blame me for its malfunctioning (because I love taking time off work to hang out with him, I guess?). The door has rust spots all over it (which he has used my baking soda and vinegar to attempt to clean), and he told me today that part of the motor sounds like its going to need to be replaced, too. Customer service is like a Kafka story...theres no way to replace what is clearly a defective item until its deemed unrepairable, but theres also no rule about how many repairs/replacements will deem something unrepairable. I just know my warranty will end up running out before they replace the item. Im so deeply disappointed because something like a brand new fridge doesnt make it into my life very often, and thinking that Ive wasted my money on a clunker that will continue now to waste my time & money is heartbreaking. I wish the company will take responsibility for their product and stand behind it when it doesnt work properly.

Bought a French Door KitchenAid fridge 6 years ago for $3500. Consumer Reports BEST BUY HA HA! Have had NOTHING but problems. So the electronic panel on the front went out yesterday and the unit totally shut down. Repairman came out and guess what... THEY DONT MAKE THE PART ANYMORE! REALLY. How can you not continue to make a major part for an appliance that you made and sold only 6 years ago. So now it is totally useless. DO NOT BUY KITCHENAID APPLIANCES! I hope this company goes the way of Sears.

I called complaining that there must be a leak because the rinse aid would run out way too fast. A repairman came out right after we moved in & said there was nothing wrong & that there could be no further calls under warranty. It is out of warranty now. We are building a new house & I have ordered a Bosch dishwasher. This is a model: kude03ftss1, sn: fw4806744.

We purchased this KitchenAid refrigerator as part of an appliance package for a new home. We did not want the high-end option, so we were offered this package as an balance between cost and performance. We installed this refrigerator, a KitchenAid microwave, a KitchenAid cooktop and a KitchenAid dishwasher. Of all the four, the refrigerator is the worst. It broke down immediately after the 1-year warranty period ended. I had KitchenAid service people here on three occasions and they changed every computer component (board) in the machine. Each time, the machine would work well for a little while and then it would gradually degrade in performance. Right now, it is not cooling properly and not making ice. The gasket around the freezer is falling off so the freezer door will not close correctly, but the computer does not detect this as an open door for purposes of the alarm. At first, I was pleased to see the America sticker in the door - now I really dont care where my next refrigerator is made as long as it performs better than this very expensive paperweight.

Double Oven Glass exploded - I was preheating my oven to make chicken nuggets. I put the chicken into the oven and when the oven reached 235 degrees, the inside glass of the top oven exploded. The inside glass of the oven broke into very tiny pieces and some pieces even managed to escape from the seam that broke during the incident and ended up on my floor. No one was injured, I had called KitchenAid and they told me to schedule an appointment for a technician to come at $129.00 (my expense) and then I will have to pay to the new glass to get installed.

I purchased the flagship KitchenAid refrigerator. I am still under my factory warranty so my Masters agreement through Sears cannot be applied. Its taken 4 weeks now and my refrigerator has not been repaired. 2/17/2021 was my second repair date. Nobody showed up. Nobody called. No service and repair. I am living out of an igloo for a month. My over-the-counter ice maker I purchased last weekend just to have ice. Today Im sending this review to get someones attention at KitchenAid to back their product and contact me. **.

Last night our KitchenAid oven locked at the end of an hour long chicken bake at 350 degrees. I turned the bake knob off immediately. Within 15 minutes, the inside of the oven was on fire. Firemen arrived and by then, the glass front was broken and they put out the flames. Luckily, it was contained within the oven but of course, time for a new range now. Approx 10 years of use was fine for many years but this computer problem of locking and the very hot self cleaning feature just coming on by itself is ridiculously unsafe! Who knew a product could be so poorly designed that it would do this, start a fire by self locking and then heating up to serious temperatures!

Purchased four KitchenAid appliances three years ago for a complete kitchen remodel. Very disappointed. The exhaust fan on the microwave is extremely noisy. The handles on my fridge are always needing to be retightened. Happily the dishwasher is perfect. But my biggest complaint, if you slightly bump the knobs on the gas range (KSGB900ESS0) it lets out gas. You wont even know this until you start smelling it. So even cleaning it you have to be very aware to look at the knobs and make sure they are in the off position. This is a major safety issue. If I cant find a recall, Ill probably just throw it away and buy another brand. I bought all KitchenAid from its reputation/reviews but would not recommend to anyone...

My KitchenAid dishwasher has been a problem for some time, it was making the dishes dirtier than when they went in from the beginning. KitchenAid refused to fix it, then after the warranty, it started to melt items that were extremely heat resistant and would not move through the cycles.We called a repairman and paid him to have the board replaced. It didnt make a difference. Upon further investigation, we realized that the fire in the dishwasher had damaged the heat element and the plastics around it. We thought that the circuit board might have been the cause so we moved on replacing the element and associated parts around it.It worked better for a little time, now its looking like its back to trouble again. Its not moving through cycles, dishes are filthy and I smell that burn again. I am afraid that its dangerous. We dont run it while we are asleep or away from home for fear of fire.

I purchased a KitchenAid side by side with french doors and an in-door ice maker. It retailed for around $3,000 and is by far the worst appliance I have ever owned. Periodically it runs very noisily. If the refrigerator door is left open for more that a brief moment, the ice in the bin begins to melt and fuses together and must be dumped. I have replaced the ice maker four times in the six years I have owned this refrigerator. Ridiculous for any unit but especially one in this price bracket. I attempted to contact customer service to discuss the fourth replacement of the ice maker but simply received a form letter indicating that they have no obligation once the warranty runs out. With all the other manufacturers available, select from one of those!

We purchased a KitchenAid two drawer dishwasher in November 2011. Soon after install and a couple wash cycles, the machine began to make loud (heard throughout our entire home) noises during both the wash and dry cycles. Our dealer was contacted and our first repair completed. Now after three repairs with no success and multiple calls to KitchenAid, we are left with an obscenely loud machine that basically just houses dishes. The machine does not clean nor dry and makes such awful noises that we are left to hand wash our dishes. And when we absolutely must run the machine, we do so when we are leaving the home so we do not have to hear the noise. After yet another call to customer service today, I was told that our replacement request was denied and yet another service call would have to be scheduled. The quality of this machine and your customer service are unacceptable. If I could return all my KitchenAid appliances and never have to deal with your company again, I would.

After installing a Kitchenaid Microwave Convection oven we found that the door steamed to total fog, remaining this way often for 24-30 hours. After a service call and a recommendation to replace the unit by the service people, the exchange was denied by the product exchange department - who did not even have the grace to call and tell me of the denial. After protesting that 24-30 hours is not acceptable for a door to fog over (never has happened with any other microwave oven I have owned) was not normal, I was told point blank that the product exchange department has the last word and it is final. It is a $500 unit and I cannot believe that they would not just exchange it. I am a designer who specifies products often - I will not work with Kitchenaid again based on this experience.

We bought our house in 2004 and immediately started anew with appliances, granite etc., in our kitchen. I chose KitchenAid because I owned it years ago and had great success. We bought the most expensive dishwasher, microwave, slide-in stove and trash compactor available, thinking it would last. As you know, this stuff isnt inexpensive. We purchased the convection slide-in stove (KESC308LSS0), which died on Thanksgiving Day amid turkey cooking. A halogen microwave, which died six months ago and had to be replaced with a convection microwave that sounded like a bucket of bolts until repair, arrived under warranty one month later. The dishwasher has plastic tabs in it on the slider for the rack that break and fall into the motor. We repaired this ourselves twice with new motors and rack sliders, which now have been redesigned without the plastic tabs. We needed a part for the stove but it is discontinued, so we will have to live without it. Thankfully it is just cosmetic. We await a new control board for the oven as we speak and if we are lucky, it will work; if not, we will have to pay someone to fix it. My point is 8-year shelf life? Discontinued parts? I will never buy KitchenAid again. If we had had to pay someone to fix all this stuff, it would have been very expensive. I am really disappointed.

Purchased from Lowe’s 9/21/18 and bought 5 year extended warranty through Lowe’s. Kitchen Aid did not supply refrigerator to Lowe’s until 11/15/18 (they said they weren’t ready to manufacture that model until then). I noticed first of August 2019 (8 months after delivery) that the long deli drawer (under the crispers) was not shutting completely on the left side. It stuck out like something stuck behind it. Upon checking, I found a block of ice (maybe 15” long by 5” high) behind the left half of that drawer. It was still under Manufacture warranty and they sent repairman from local appliance repair in 8/6/18.They returned 8/23/19 to repair. I had to empty the refrigerator and freezer 24 hours before and turn it off to allow the ice to melt I was informed. I did this. A pain is in the neck of course to relocate everything. The repair was made. 6 months later, I notice the same issue with left end of drawer not shutting. Sure enough, the same block of ice had returned. Called Lowe’s and they had no record of first incidence because that was MANUFACTURE WARRANTY incidence. Was rudely told this would be the FIRST incidence of such issue now that under Lowe’s extended warranty.I am set for yet another Appliance repair store to be here 2/13/20. So I’m sure they will also tell me to empty it before they return for repair! And my fear is this will be a temporary fix just like last time. I’ll be reporting it again in another 6-9 months and eventually my warranty will expire and I’ll be out the money because I have a LEMON!!! I think Kitchen Aid should replace it. I also would like to know if this issue has occurred often with this model. Maybe I don’t have a lemon, but the whole model manufactured at that time (between Sept 2018-November 2018) are faulty???

Very quiet, does a great job of cleaning dishes, even those with baked or dried on food, and has good capacity. It has an added top shelf for flat items. The dishwasher is very quiet. I’ve had no problems with this dishwasher.

KitchenAid did not accept responsibility for object left in drain line at the factory. Ref. Model # KRFF507ESS01, Serial # K62811944. Constant freezing and leaking into bottom freezer. Finally KitchenAid repairman found orange object lodged in the drain line. Cost $190.95 and a year and a half of awful freezing problems. Do not buy KitchenAid Refrigerators.

Purchased the KitchenAid KUDS35FXBL3FXBL3 dishwasher for approx $1000. In less than 2 years time, I have had the upper rack rollers break numerous times, and have replaced 4 sets at this point. On one occasion, the small plastic roller part that tends to break ended up falling into the drain system of the dishwasher and jammed the mechanism, causing it to immediately shut down. To date, all but one set of rack roller parts have been replaced under warranty, and the problem with the jammed motor/pump was also fixed under warranty. HOWEVER - the repeated breaking of the rack rollers in an ongoing and unacceptable problem. Despite the evidence, KitchenAid customer service claims there is no known issue with these parts. I offered to send them a link to this site, which details numerous complaints for this very issue, but they declined. AVOID PURCHASING SIMILAR KITCHENAID DISHWASHER MODELS.

A really poor finish, the high level of engine noise is noticeable in the day!! And a bad customer service. On May 27, 2016 at Home Depot I bought a KitchenAid Refrigerator which at the time of the delivery was damage by the people who delivery it. I kept the refrigerator for a few days until the next delivery. The new equipment started making unusual noise. We contacted KitchenAid again who sent a technician who did not find any problem according to him The sound is normal. Another technician was contacted since the freezer started making ice on one side not the other. He came to fix the issue, but resulted in burning the appliance for which we have evidenced of in pictures. According to him, the problem was fixed but a bigger damage was created on the lateral side of the fridge. The problem was reported to KitchenAid, who told me that another technician would be sent from another company.The last technician came, saw the unit and said that the problem could be resolved with an add on kit based on what KitchenAid told him because those units had several recalls and complaints for the same issue. The technician came with the accessory and this kit is not for this unit 2016. The kit is a fan that is located in the ice maker which is located at the top, not in the freezer where is the biggest problem, and the tech found more problems, filtration and dripping water in the drawers of vegetables. That waste of time and lack of knowledge and effectiveness by the representative of KitchenAid. I want a new unit or my full monetary refund. Ive had the unit only for three months and it is unacceptable. I have pictures of how I received the unit and the damages made by the technicians. I have contacted on several occasions 4 time technical visits and still have the same problem. I still waiting for any answer.

I installed Superba double oven in 1999. Self-clean caused computer board damage first two times we used it. They installed a modification kit on the third time. That has helped, but I just tried self-clean again last night (stupid move) and control panel went dead. Im waiting for repair call. I guess we wont be doing Christmas party or Christmas dinner for family unless we use the stove and outdoor grill.

KitchenAid dishwasher KUDS30FXSS4 - The overall cleaning of this product has been good. However, I have replaced the adjusters on the top rack twice which has cost me $150. The pieces are flimsy plastic pieces that I am sure will need to be replaced again as they have only held up for 1 year each. The inside screws that hold the door together came unscrewed during a cleaning. Thankfully I was home to clean up the puddle that was growing on my wood floors. I am not happy with this product and am disappointed that I paid so much for it and continue to pay for a top name brand appliance. I will not purchase another KitchenAid dishwasher nor will I recommend this product.

My top-of-the-line KitchenAid gas stove has had an electronic control panel failure twice now. The first time it’s just the oven that would not light and one of the panels (there are evidently 3) was faulty and was replaced under warranty. The second time the electronic control panel short-circuited and turned on the convection fan, which got red hot. Sparks and smoke were coming from under the burners, which is where the panels are located. I was not using the stove at all, but thankfully I was home! I was able to throw the circuit breaker in the basement.When the stove stopped glowing red, I pulled it out from the wall and unplugged it. The repairman that first came is no longer available. I have not been able to find anyone that has a card for both electric and gas. Customer service expressed regret that they could not help me find a repairman, but said to let them know should I find one. What? I will not repair this stove. I consider it an extremely dangerous appliance and do not want it in my house. I feel that Whirlpool should do everything they can to correct the situation for other consumers. Ive found other mention of the same failure with this model.

We purchased our gas oven/stove two years ago and I am so worried that we are going to have a gas poisoning or explosion in our home. The knobs are very easily turned on. You can brush up against it and you wont even know until later on when you smell the horrible scent of gas. I was cleaning my stove earlier this morning and came back inside the house and I knew right away that the smell was gas and sure enough the knob was ever so lightly turned to the left and emitting gas fumes. Im not sure if there is a recall so this is my first step.

I had this KitchenAid stovetop for 13 years KDRP407HSS4. Suddenly, without warning the broiler went on. I turned off the electricity at the fuse box. I turned it back on and this time the clean cycle went on while the knob was in the reset position. It created a fire. I was there to put it out. This is scary when a stove can turn itself on without a person doing it. If anyone else had this issue, please reply. I see some people had explosions. If you have a KitchenAid I would make sure it does not start on its own.

Bought our top of the line panel ready dishwasher 5 years ago, We have had 5 computer boards replaced and replaced the racks 2 times. Now the day before Thanks Giving the repairman says it is not fixable. Kitchenaid want $741.73 dollars from Us to replace it and the new one won’t be available for at least a month. This machine is a piece of crap! It started failing in the first year. DONT BUY KITCHENAID, they Do Not stand behind their products. So Frustrated! It has ruined the finish on our cabinets to the left of the dishwasher and buckled our floors in front. They can take their offer and Shove It!