$1,104.00 KitchenAid whse KA d/w kude70fxss5 bought 3-19-2013, stopped working 6-12-2015. On 6-23-2015 put door latch and led panel in and still doesnt work. Tech support stumped. Repairman ordered main board and we are still waiting for the part as of today 8-20-2015. Did same thing with Whirlpool front load washer for 6 months. Had to pay $500.00 and got a new machine. I need a dishwasher or a new wife quick. I have had KitchenAid dishwashers for all my married life, so far (45 Years). If this was a $250 machine I would chuck it and buy another. Priced too high for service life.

Wall oven blows out when self-cleans. It happened twice and we had it repaired. Even the service technician said that its a defective oven. Theres no help whatsoever from KitchenAid. I am contemplating boxing up the oven and sending it to CEO, Jeff Fettigs home. Enough is enough. It looks like we have enough complaints of a class-action lawsuit.

I purchased the flagship KitchenAid refrigerator. I am still under my factory warranty so my Masters agreement through Sears cannot be applied. Its taken 4 weeks now and my refrigerator has not been repaired. 2/17/2021 was my second repair date. Nobody showed up. Nobody called. No service and repair. I am living out of an igloo for a month. My over-the-counter ice maker I purchased last weekend just to have ice. Today Im sending this review to get someones attention at KitchenAid to back their product and contact me. **.

I have a dishwasher that is 2 years old. It came with a 1 year warranty. I had appliance repair company out at least two times, not cleaning dishes well, rollers on top shelf replaced. Did get advice on using quantum finish which helped with cleaning some. Cheap plastic rollers replaced. Now dishwasher rollers and door had to be tightened by repair man. Now needs seal for door because it is leaking. I will not be buying another KitchenAid product after this experience. Was told no recall on product just poorly made by repair company. I agree.

We purchased our Kitchen Aid dishwasher for about $1000.00, when we renovated our kitchen. From day one, it was not a great appliance. It did not clean the dishes well, and it actually dried specs of food onto plates instead of washing them off. The little compartment that holds the soap started sticking closed within 6 months from purchase. After a couple of years, the door started squeaking very loudly when it was opened or closed, which was followed by the door balance strings snapping, breaking, and throwing the door to the dishwasher wide open. We had to get the balance kit replaced, which by the way currently looks different than the old kit, and actually does not do the same job. Its way tighter. Because the door flew open when the strings broke, it caused the hinges on the side to bend. Those had to be replaced as well. These parts were replaced by a kitchen aid service person. After the parts were replaced, our dishwasher would no longer lock. We were told by the service person that our model had a lot of issues an d the parts that are made now do not match up with the actual dishwasher. When I spoke with Kitchen Aid about this, they played dumb. They told me it was out of warranty and they no longer covered any repairs beyond this. My argument is that they are not even providing people with correct replacement parts to get the units to work correctly, so it seems like they are breaking the rules of warranty by not supplying customers with correct parts. Its very disappointing that they dont do a recall on an appliance that has so many known problems.

This is the third time in 4 years that we have to get a serviceman in to repair our KA wall oven (KEBS107SSS03). This product has a definite weak point. You cannot use the self-clean function because if you do, your oven quits working. Something burns out. I suspect that it may be a temp high limit switch - unable to get straight answers from Whirlpool who sell KA appliances. Our local dealer was unable or couldnt be bothered to help. Whirlpool said that this was the first time they heard of this problem!! What a bunch of malarkey. I spent $8,000.00 on a wall oven, fridge, gas countertop stove, dishwasher and microwave. This is the service we get. We have been without an oven since April 6, 2013. 9 weeks!!!

I purchased a KitchenAid dishwasher (Model: KUD301XBL0) in 25 Oct 10. This is an absolute lemon! This is the third repair for this piece of junk. Now, they are going to put in a new motor. I purchased a four-year extended warranty so does the machine qualify for a five-year warranty now? I had purchased a Samsung for my sons home in July 2010. It works perfectly, no problems, plus a great design! I should never have listened to the sales person at Lowes who said that I couldnt go wrong with KitchenAid! How far off base he was! I am now stuck with a dishwasher that I hate and from my experience, it will break down again and again!

We have had ongoing problems with our dishwasher model KDFE104DSSI, which we purchased as part of a total kitchen set of appliances for install in the fall of 2015. Since the first year of purchase, we have had four (4) electronic keypad replacements, as well as, other problem parts. Each time the technician assures us that this is the only working part and with the *new* keypad, the problem will be solved. Well, the problem has not been solved and we are left to wonder why they will not just replace the dishwasher with something that does not stop working every 4-6 months. We are always asked if we purchased the warranty and we have not as this is a continuing problem and we should not have to pay them to fix something that has not worked properly since the first year of purchase. Nor should we have to pay to have a technician to come replace a part (which generally requires a month to order and return visit to install) over and over again. Dishwashers that cost half of this monster are more reliable and clean better as even when this thing is working we have to pre-wash our dishes! We are extremely disappointed in this dishwasher and our KitchenAid (Whirlpool) experience.

I set my new KitchenAid convection oven to self clean. An hour and a half into the cycle, the door of the top oven burst and shattered. Glass rained down in thousands of pieces through the bottom of the top oven. My arm is cut as I was mopping the floor nearby. I had to call KitchenAid three times to get someone to come. They are sending someone out today (it happened yesterday). I am afraid to ever use this oven again. I’m thinking about getting a lawyer. I just want my money back. I will keep you posted.

Bought this built in fridge 2020. The doors slam so hard it will catch a finger or push you in the back as you load groceries. Also it gurgles so loud it annoying when you have any company. After several calls to KitchenAid they sent our service to replace springs, better but not great. They say no remedy for the gurgling. Unbelievable....This is a $9,000 fridge. Do not buy this, it’s junk.

I have 2 KitchenAid dishwashers, installed new 2.5 years ago and have had multiple problems with them. The parts fail all the time. I have extended warranties, which we dont always purchase, but they have been worth every penny weve paid into them. Never, never buy KitchenAid. (As a side note, I also have a range and a built-in oven. Both have had multiple problems as well.)

I purchased a KitchenAid dishwasher in June 2011, model number KUDE70fvss2, and I have had nothing but problems with it. I bought it because KitchenAid is notoriously quiet and I live in a smaller home and I did not want to hear noise all over my house. Nothing has fallen off or apart, but this dishwasher has never and I do mean not one time cleaned my dishes properly. All dishes and glasses are left with stuck on food. Lipstick never comes off of cups, glasses or silverware. All glassware is cloudy with all kinds of drinking matter still inside. I have to wash everything by hand when the cycle is over... I have had the repair and warranty people out too many times to mention. Water that runs through is scalding. I use recommended products and have even made my own hoping something would help. Alas, this seems like nearly $2k down the drain. Anyone else with this problem? Im a senior and should have written Kitchen Aid a long time ago, but now that I plan to buy another dishwasher, I think I will deal with them. Has anyone else out there gotten their money back?

I purchased 30 KitchenAid gas convection oven which was delivered on January 3, 2013. On 1/14/13, service was required to replace igniter (oven shut off during baking). On 1/23/13, service was again required to replace burner (oven shut off during baking). On 3/13/2013, service was required to replace control panel (oven wouldnt shut off). On 3/25/13, repair again required (control panel again. Oven wouldnt shut off). On 3/28/13, control board needed to be replaced. On April 4, 2013, I had to order UI and harness connector. On 4/8/13, I replaced ribbon from UI to main control. Unit now is shutting off but is still beeping randomly in convection bake. Orvilles Appliance in Amherst uses DC Appliance to do their repairs. DC Appliance has been wonderful, trying to repair it. I went to Whirlpool product review on 4/8/13. On 4/23/13, DC Appliance arrived again to repair range. They turned off during baking again. Another control board was installed. When service technician was finished, the range started beeping again but it was too late in the day to speak to Whirlpool tech support. DC Appliance called Whirlpool tech support on 4/24/2013 and was told we would be contacted by Whirlpool on Monday, April 29th, to arrange replacing our range. Monday came and went. So Tuesday, April 30th, we called DC Appliance, who called Whirlpool. The story changed. Suddenly, they had no record of the conversation with DC Appliance about replacing the range. Today, May 1st, DC Appliance called us to say they had the names of the two individuals they spoke with regarding the replacement. We were told to wait until Friday to hear from Whirlpool. DC Appliance said they cannot give us the names of the tech whom they spoke to or the person above that tech who made the decision to replace it. We paid $1,447 plus tax for this range. On top of that, we paid an additional $139 for a 5-year extended warranty. We are getting the runaround. We have been patient. Whirlpool and Orvilles had been nothing but nasty. Please help.

Same thing. The upper sliding shelf broke and KitchenAid will not cover it under their warranty. The place we bought it managed to get KitchenAid parts to fix it for us. But we too will NEVER buy anything made by KitchenAid again. At this point there is nothing they can do to make us a happy customer again. $1,143.00 for a dishwasher that breaks for the second time in 18 months.

Updated on 10/04/2020: When the compressor failed the digital read out display also went. The compressor is covered by 5 year warranty, but not the digital display panel. They failed on the same day?? This is a top of their line unit. (Not cheap). They came out and gave me an estimate of $600 for new digital readout unit. I am at 6 weeks and counting without the fridge and no one can give me a date!Original Review: Appliance was 4 months off first year warranty when compressor failed causing electric control panel to need replacing. Although compressor is covered in second year I was charged for the service call and new control panel (over $600). This was a $2400 bar fridge. I expected better quality and service after purchasing $20,000 in KitchenAid appliances. Not sure this will ever be my brand in the future.

I was cooking at the KitchenAid Architect II Slide In range on November 20, 2012, and had the oven set to turn on automatically. Just after it reached the temperature, I heard a hissing noise followed by a really bad smell. I moved back across the room. Then there were many loud bangs and pops, followed by large flames behind the range and black smoke. I quickly turned off the oven and cook top, and then the last explosion blew out all the lights on the range and the fire went out. We purchased the range 4-1/2 years ago and took the extended warranty through the appliance dealer - Queen City (QC). The model is the KESS908SPS, and we paid $1600. We purchased 5 kitchen appliances at that time. This is the second time we have had a wiring problem with the range. The last time, the stove stopped working, and they said the plug was not installed correctly to the stove. They fixed the plug. This time, QC sent out a repairman who is giving them an estimate of $500 to repair. Again, he says the plug was not installed correctly to the stove. We do not believe it to be repairable and are afraid of the range. I spent the night vomiting and ended up in the ER the next day from dehydration. I called Whirlpool to see what that smell came from to see what I had ingested. They gave me a case file number, but seemed more interested in whether or not we had the tip-over safety feature installed. QC is offering to give us the $500 toward a new range, but no offers to replace it even with the extended warranty. Were through with Whirlpool.

This is our first Kitchenaid brand refrigerator and has been the best refrigerator that we have ever owned. It is feels substantial when opening/Closing the doors and drawers. Very spacious and well-designed storage. Would not hesitate to buy this brand again.

I bought my KitchenAid oven 6 years ago. It is rarely used. I use the self cleaning cycle for the 1st time on 1-3-12 and now the oven door is locked, the control panel or oven does not work. There are thousands of the same complaint on every site you can complain on the Internet! Cant something be done?

KitchenAid Dishwasher Model KUDS30FXSS. As a consumer I am loath to leave a bad reviews, but I have to say I am very disappointed in my dishwasher and in KitchenAid as a company. Within the first year a plastic valve sprang a leak and flooded my floor. A year and a half later the upper rack is broken, and the motor has failed. The failure of the valve and the rack I ascribe to bad design and/or use of substandard materials, but the motor problem is more complicated. The factory service technician wanted to assign blame to me, by suggesting that something hard left on the dishes of a piece of broken glass ruined the motor. I have been careful with this machine, and always rinsed dishes before putting them in. Before this I had an Asko Cylinda which got me in the habit of pre-rinsing. Over the 12 years I owned that dishwasher I had to call for service two or three times when small particles would get past the filters and obstruct the flow of water to the spray arms. The remedy was simply to remove the obstruction, however. It never required a new motor. The KitchenAid is supposed to have a soft waste disposal built in. One would think that would provide more protection, but, in fact, it not only failed to prevent a particle from getting in the system but there was nothing to keep it from destroying the motor once it got in. That suggests bad design to me. Secondarily, I have an issue with KitchenAid itself. At every turn the company pretends that customer satisfaction is primary. Their people are always polite, but they are just the velvet glove that hides the iron fist. But the bottom line, in my experience with the company, is that its strict and narrow policies mostly let them off the hook and out of responsibility when something goes wrong. Their service personnel express sympathy but tell you they are bound by policy. Of course, they are KitchenAids people, and KitchenAid makes the rules that make it difficult for the technicians to do right by the consumer. A company that values repeat business (I bought a KA refrigerator from the same designer series first) should barricade itself behind its rules only in the most flagrant cases of consumer negligence or abuse. I paid over $900 dollars for what I thought was a best-quality, USA-made product that would last and had an excellent company name behind it. I used it regularly and took good care of it. A year and a half later, the company will only fix half of whats now wrong with it, and informs me I am responsible for replacing the motor at a cost of $450. For that much money I could buy a Maytag (also made by Whirlpool) or I could triple that amount and get another Asko or a Bosch. Certainly, I will never trust KitchenAid again.

We purchased this very expensive fridge in May 2010 and the appliance store gave us a 5 yr warranty which we used on 5 different occasions. Long story shortened greatly... 2 yrs in we had water leaking on the floor which was warping the newly done wood! Ahh! We couldnt figure out what was going on b/c it both seemed to be running/leaking as well as there was water freezing up in the back of the freezer, until it created a frozen pool in the bottom and started to leak out the front. So I turned off the water supply (stinks to have this huge fancy fridge and NO ice or cold water!) But that didnt seem to stop the prob. First they said it required the duck bill to help w/ draining the water inside the fridge which wasnt covered under the warranty- even though KA had HUNDREDS of calls on this issue at that point in 2012. Then later we found that we were experiencing 2 separate problems. We needed a faulty valve which was covered and the repair company was nice and thorough in fixing the duck bill for free. The valve we were told might have been b/c the water was freezing inside the ice cube maker in the fridge (our ice is not indoor but in bottom freezer on left side). He showed me how the water was frozen inside the hard plastic tubing. NOTE that we DID defrost it and that sorry to say didnt help. ALSO BE AWARE that for us these issues seemed to coincide via coincidence or not.. We are unsure... But seemed to occur when either someone left the freezer opened for a prolonged time.. OR we went out of town for over a week and the freezer remained unopened. Unfortunately, we have never gotten an answer on that one.. BUT we just came back from a 1 month trip overseas and bam! The prob was back! Grrrr.. Anyway... So that repair of the duck bill and double valve seemed to work for 3 yrs.. b/c now we are in 2015 and experiencing very similar issues again. I called our old repair guys again and they told me that KA has changed out the duck bill for a new piece called the goose neck/P-trap drain tube. We just ran out of the warranty of course last month.. So to fix this would be $110 labor, $80 service fee + part $25. I found this website that shows how to put it in yourself. I dont even cut my own grass or nail something in the wall myself.. BUT this looks so easy I will do it myself! See link to Repair Clinic! Not sure it will show up here but google it! Has a video. Im going to give it a try. ** Also check out the threads on this forum **. ALSO lastly.. Sorry.. Wanted to let you know that one of the other calls we have had to make on this which was NOT at difficult to figure out but would have been pretty costly had we not had the warranty was the condenser went out 4 yr after we bought it 2014. The thing just started not to cool anymore! But the guys figured it out pretty quickly and got the new part in straight away. OHH And lastly... Really it is.. Haha. The stainless doors are the WORST of ALL of our stainless appliances to clean. and EVEN are getting tiny rust spots which is crazy as our fridge isnt anywhere near the sink/stove. Anyway... SO FOR CLEANING them.. I have tried several different products and the one that has by far done the best at cleaning and keeping spots away is Weiman Stainless Steel Cleaner & Polish. I agree w/ ALL that has been said re: this machine.. Looks great.. But a total lemon! I will NEVER spend $2300 on a fridge again. I figured it was my once in a lifetime. Im grown up and get the kitchen I want & have it last a long time.. Im a teacher... So the cash is not flowing like the water on my floor. But I will never buy something like this again. Sadly too much $$, hassle, and time.

Our KitchenAid Refrigerator was delivered in April 2012 along with 3 other KitchenAid appliances as part of a renovation. In August 2015 the fridge stopped cooling both the fridge and freezer to the proper temperatures. We are now 1 year later having had 7 visits by the authorized repair company and 3 calls to the KitchenAid expert tech line. It still doesnt work and they refuse to declare it non-repairable. Worst appliance experience of my life.

My side by side built in refrigerator is only 10 years old and it was beeping faintly and the refrigerator and the freezer stopped working. KitchenAid sent Diamond Factory Service to take a look at it. The guy was in my kitchen less than 10 minutes and told me that the control board has failed and KitchenAid does not have spare parts for fixing the control board. He charged me $90 dollars and left. I am now left with this useless built in refrigerator and I have no hope that KitchenAid will help me in any way. I WILL NEVER buy another KitchenAid product.

Brand new refrigerator, stainless steel, is all rusted and KitchenAid will not replace or repair it. They say the damage is cosmetic and therefore not covered by warranty. It is clearly defective material. I have had the refrigerator for 5 weeks and its been rusting since the day we plugged it in. We tried to clean it and deal with it ourselves before complaining, and when it finally became apparent that it was getting worse and worse, I called and was told its not covered. I just bought it!!!! I will never buy anything again from KitchenAid, and I strongly suggest you dont either!

I have had several KitchenAid dishwashers, and have found all of them to be a good solid value for the money. Capacity/noise level/rack design/durability/appearance all good. I run heavy use and have not encountered any repairs. I typically spend around 1100.00 and plan on 7-8 years of use before purchasing again. I like the hidden controls and the cycle light is easy to notify you. Very functional and I would do it again! The only reason I gave it all 4s is that I would have to save the 5s for an over the top Swedish dishwasher which I wont spring for $$$$!

The oven shuts off in the middle of cooking, then will turn itself back on, anywhere from 30-60 minutes later. My husband and I moved into our just built, brand new home with brand new appliances, in November 2006. We have a Kitchen Aid Gas Range Architect II series (model KGRS807SBL00). The first Christmas meal, in December 2006 was just shy of a disaster. The fan in the oven kept making a horrible sound, and then the oven shut off in the middle of convection cooking the prime rib roast. Luckily, the neighbors let us use their stove to finish the roast. Our entire family and guests didnt eat, until almost 9PM that night. The oven, of course, turned itself back on within an hour or so. A service call the next day showed nothing was wrong with the oven, and the issue couldnt be replicated. Next year, no noise from the fan, but during the Thanksgiving dinner, the oven shut off again unexpectedly, in the middle of a regular baking cycle, and of course, with no warning, turned itself back on 30 minutes later. This year, same thing happened, and again, a $30-$40 service call to a licensed Kitchen Aid technician shows nothing. The diagnosis cant be made, because the issue cant be replicated. The oven is barely 5 years old, and of course, is outside of the warranties, and frankly doesnt get much use. Its just me and my husband cooking. Were often not even home, and Ive used the self-cleaning cycle twice in the 5 years weve had it. This oven doesnt take a beating in terms of use, and certainly seems to be a faulty product. The only similarity to the occurrences when the oven shuts off appears to be that several burners are going while the oven has been on for a while. Its like the system overloads, which sounds like a computer or electrical sensor issue. Ive spoken with several customer service agents, and and ultimately, my calls to Kitchen Aid are a waste of time. They continue to recommend more service calls, which cost money every time, with no resolution and a stove Im stuck with, which wont work consistently. I will never buy another Kitchen Aid/Whirlpool oven again, and will tell everyone who will listen what a crappy product they produce, and how they wont stand by them.

While wiping out the interior of the upper oven to my KitchenAid Electric Double Oven Range, after completing a 2.5 hour self-cleaning process and the cool down period, I noticed an area of the blue interior coating (enamel?) began chipping away. The oven is less than one year old and under warranty. A service person inspected the oven, stated this part is not removable for replacement or repair. The service person telephoned in the concern and was informed of a patch/repair paint kit and said it will be shipped to me. However, it was suggested I contact KitchenAid directly if I found this solution to be unsatisfactory. After the departure of the service person, I inspected the chipped area further. Cracking was noticed on both sides of the chipped area that extends out an inch to an inch and a half on each side causing concern that the issue will continue.KitchenAid customer service was contacted and this manufacturing defect was reported. The KitchenAid customer service representative stated that KitchenAid is not able to provide any help or assistance with this issue since these material and workmanship defects are excluded from warranty coverage after 30 days from the date of purchase.

The very first time I utilized the self-cleaning feature of my oven, the screen went completely black (never to come back) and the door would not unlock. First thing I did was google the problem and it looks like Im not the only one that has encountered this, and that is an understatement. There were literally hundreds of accounts of the same thing happening. I contacted Kitchenaid and they told me that there has not been a recall on my range (model KGSA906PSS00) and that there was no known problem...really?? The best part was that the replacement part is almost $400 and they would gladly transfer me to the parts department to purchase it. Thank you for the help.

Just had my 6th service call in a year and a half to repair the ice maker. Because its now out of warranty every call is costing me $99.95 plus parts and labor. This is a $3000 refrigerator and works far worse than the $600 one in my garage. KitchenAid refuses to do anything to assist so I am pursuing lemon laws.

March 10, 2016 we bought a Kitchen Aid dishwasher from Home Depot. The earliest they could install was March 15. The installers stated the hole was too tall and we needed to remove the tile to shorten it; yes there was a dishwasher in the hole so why couldn’t this one fit? March 23 the second installer arrived, opened the dishwasher and said Your gasket is damaged. You need a new gasket. The gasket around the dishwasher had a large hole and a tear. After many phone calls and much discussion Home Depot stated the dishwasher would be replaced by Kitchen Aid/Whirlpool this week. During all this nonsense, starting March 10, we stated repeatedly we are having 40 people in our home on April 2, we must have this installed. Of course, no problem, you will have a dishwasher before April 2. March 31 arrives, no dishwasher. A representative came out to check that the dishwasher was really damaged. We call Kitchen Aid and speak to a manager, “oh well we just got notified of this on 3/29 there is no way we can get it to you this week.” I assume this is not true because to get the dishwasher replaced the permission had to come from Kitchen Aid March 23. Needless to say after many, many phone calls and 3 service calls I still do not have a dishwasher. Buy from Home Depot & Kitchen Aid/Whirlpool at your own risk.

I've owned my slide-in KitchenAid range for 13 years. In all these years I've had no problems whatsoever. I use it daily and it still looks like new. I'd highly recommend this product!

I purchased a KitchenAid dishwasher a year and a half ago. When I moved in the house, there was a perfectly good working dishwasher in the kitchen, only problem was it was from the 1970s. I replaced it with a sleek stainless steel KitchenAid dishwasher. It worked flawlessly until just after the warranty expired. First, the top shelf did not get very clean despite my efforts to clean the jets. Then the rollers of the top tray broke making it very difficult to operate the tray. I suspect this is why it is not cleaning well because the tray is misaligned. Now, the dishwasher often does not work at all. It beeps and nothing else. It even beeps if both trays are removed. KitchenAid was not helpful at all when I contacted them. Avoid!!!

Redid my kitchen with my dream kitchen and replaced it with all beautiful KitchenAid appliances. Replaced dishwasher after 5 years that was 6 months ago. And now looks like I am going to have to replace my double wall ovens after reading everyones comments on the e5 f1 costing $700. I might as well go buy new. And by the way I replaced my dishwasher not with Kitchenaid. I will doing the same with my ovens.

Thought Id share my KitchenAid experience. I purchased a refrigerator (KFIS29P), dishwasher (HUDS35FX), range (KGRS206) and microwave (KHMC185) on August 30, 2012. The first time we used the oven, an F30 error code popped up and it shut off. It came back on and would do this intermittently thereafter. I then tried out the new dishwasher and found that it didnt clean any better than the cheap one I replaced. On to the refrigerator, I noticed the seal between the door and icemaker was constantly wet and dripping water next to the ice bucket, freezing it in place. So after my first week with my new appliance set, I had to call service, something I didnt have to do for 15 years prior with my old appliances. One tech couldnt handle the different appliances, so separate appointments were needed for each individual unit. The repairman told me the dishwasher was fine, but unfortunately, the new dishwasher just doesnt clean as well as the older ones. It would have been nice to know this before spending $1,000 for an inferior unit. My friends Bosch dishwasher doesnt seem to have this substandard cleaning issue. Then Im told the refrigerator seal appears okay and it is probably due to the weather? Thats a new one. Not happy with this explanation and the constant need to dry the inside of the refrigerator. Another serviceman came out. He advised the seal was bad and a new icemaker door was needed. At that time, it was also noticed that the ice bucket was starting to rust in the bottom. A replacement was also ordered. The refrigerator issue is still being dealt with, while I even saw the outside stainless near the water/ice dispenser was starting to get a little surface rust. The range is requiring a new sensor and complete electronic panel to get it running properly.The microwave has been the only thing that has worked without issues, though when I bought the set, I was told it was all made in the USA. However, the microwave says Made in China. Maybe thats a good thing. The way Im asked every time I call about getting an extended warranty, its obvious its very much needed with the lacking quality of these appliances. My wife was so happy getting her new stainless appliance set, and I was happy about buying what I thought was a quality name - KitchenAid. We were both let down. So many problems in the first month of ownership, Im definitely concerned for the future. Paying over $5,000 for the set and now being practically forced to purchase an extended warranty to try to get a full life from them is disappointing. Im sorry to say I cant recommend KitchenAid to anyone nor would I likely purchase this brand in the future.

I have had my dishwasher for 2.5 years and so far it has filled with water and I have to keep turning the garbage disposal to drain out the backed up water. Today, I turned the dishwasher on and the water filled inside and then started to drip from the door onto my kitchen floor. Not sure I would buy another KitchenAid. I have never had this problem with any other dishwasher before. Very disappointing.

The stove stopped working, the control panel is dead and the door is locked. This has happened 2 times with no successful resolution. We were advised by Sears not to use self-cleaning function, it is very frustrating! There should definitely be a recall for this widely experienced problem.

You would think that you spend more money on a trusted brand that it would last for more than 5 years. Its only been used a couple times per week for my wife and me. Called three repair service companies who all told me that the issue is most likely a faulty circuit board which cost about half the price of a complete new dishwasher. Please be assured that I will never buy another appliance from KitchenAid in my lifetime. Hopefully my experience proves beneficial to you!

25 month old KERS505XSS Electric Double Oven Range - Apparently, the self-cleaning cycle of KitchenAid ranges should not be used! After reading about the problems people are having with the self-cleaning cycle on KitchenAid ranges, we had a different problem. After using the self-cleaning cycle, a three-inch long section of the lower front corner of the Interior Porcelain coating was missing creating a deep groove where grease would collect. The KitchenAid Customer Service Department has a stock answer, We do not cover that problem! When we told Customer Service that we were worried about grease collecting in the groove and starting a fire, we were told Thats very simple, do not use the top oven!

I purchased in Feb. 2013 a new 27 convection double ovens Model kebs279bss00. Upper oven is very loud, exhaust fan constantly on, and it runs during preheat, cooking and cool down. Lower oven is much quieter. Cool down for a typical 350 oven is 30 minutes of this loud fan. Then it started a vibration noise. Both the convection and the exhaust fans have been replaced. Fan noise is still unacceptable. You cannot carry conversation over dinner! I attempted to contact Kitchen Aid to discuss further and waited on hold for 15 minutes. It was like waiting in outer space as there was no music. I even called back and had the same dead time. Im very unhappy with the product and with customer service accessibility.

In 2007 I spent over 25K on KitchenAid appliances, one of which was a microwave convection oven that cost over $1700. In 2011 that unit failed because the heating element died. I was told by repair that it would be cheaper to replace the unit because even if repaired there was no guarantee it would last. No assistance from KitchenAid. I purchased a second KitchenAid microwave oven. Three years later it failed...The heating element died. When I contacted KitchenAid after numerous posts on social media and emails, they agreed to pay for the part but I would have to pay for the service call, which I did. Nine months later and the heating element has died again. I contacted KitchenAid and their response after numerous social media post was to offer me the ability to purchase a new microwave at discounted rate. The offer was only good for 48 hours. I did some research and found out that their discounted rate was the exact same price that the unit is sold at by major retailers. So now the company is being unethical by making me an offer that is supposedly below retail and asking me take a huge leap of faith and purchase a 3rd microwave? I feel like I have been taken advantage as Im sure many other consumers have felt by KitchenAids false advertising about the quality and workmanship of their product. My intelligence has been insulted by their feeble attempt to pass off the current retail prices for their units as special discounted rate that are being offered because of the issues I have had with my previous two microwaves. No one should purchase their products if they are willing to operate in this unethical manner. No one should purchase anything from a company that will not stand behind their products. I guess I will contact the local and national news outlets. Hopefully one of these agency will pick up my story as lesson to other consumers who are in the market for new appliances.

Purchased dishwasher and had it professionally installed 4/16/2013. 9/13/2015 unit stopped working. Called Home Warranty Company who sent out repairman and diagnosed problem as bad Electronic Control and Console Assembly. Repairman called back and advised that items were covered under second through fifth year warranty by manufacturer. Contacted KitchenAid 9/14/15 and appointment for their repairman was scheduled for 9/24/2015. At time KitchenAid was notified, I advised the parts that we were told were required.9/24/2015 KitchenAid repairman came and confirmed that electronic control was bad and needed replacement. He subsequent, 9/28/2015 returned and replaced electronic control and then confirmed that user interface was bad and needed replacement however, that was not covered under the warranty because, even though it is the electronic interface between the user and the electronic control, it was not considered an electronic control. My opinion is that seeing as it is a set of electronic pressure switches, connected to the electronic control by wires, it is an electronic control.9/28/15, I contacted KitchenAid and was curtly informed that it is not a covered part and that I could purchase it if I wanted. I am now back with the initial Home Warranty Company to determine if they will obtain and install the required part.

1 yr 4 months 3k refrigerator is leaking freon in a sealed system. No warranty past one year; 1500 to repair. Got to buy a new one. Dang sure wont be KitchenAid. No help from KitchenAid at all.

I enjoy my refrigerator. I like the size inside and the way it is completely functional for my needs. I do believe if I ever need to replace this appliance that I will get the same brand.

I purchased my Kitchenaid Refrigerator on 8/15/2018 plus a Service Agreement with Safeware. The model number is KRFF507HBL. Within six months the freezer LED light extinguished. Within the another six months the LED lights extinguished in the refrigerator. I guess this is a common occurrence with this product. In the owners there is a sentence that states LED Lighting do not need to be replaced. Thats is obviously a lie. This has been very costly to repair and of course Safeware the Service Agreement plan will not cover lights. I will never purchase Kitchenaid product or buy a Service Agreement especially with a third party company. I am so disappointed but I stuck with product that is garbage and not living up to its good name.

We remodeled our kitchen in Aug. 2018 and bought matching, higher-end KitchenAid appliances to replace all the old ones. Nine months after installation, the upper rack in the dishwasher (Model #KDTE334GPS0) collapsed due to failed spot welds on the left-side rail. The welded areas were also very rusty. Luckily, the 1-year warranty had not expired yet and we were able to get the part replaced for free. But today the same top rack rail broke again due to the same failed spot welds! The weld sites are covered with rust again, just like before. Since the dishwashers warranty has expired, we will have to order the replacement part and fix it ourselves (for $44 with shipping) or hire an appliance repairman (not cheap). Ive had much less expensive dishwashers that lasted 15 years with no problems, including rails that that never broke. I would never waste my money on an overpriced KitchenAid appliance again. Maybe they should stick to stand mixers (mine is still working after 27 years).

With only 23 months of use, two of your KitchenAid products have failed. One, an Architect series refrigerator, quit and we were told the replacement part would not be available until January of 2020 (not typo). They had only 3 rebuilt computer control boards in the country and agreed to send one with a promise to return my bad one. Done. Now my Architect series oven/ microwave unit has been out since January of 2015. The service company they recommended has been out four times replacing parts they suggested and sent to them, with me only paying the service fees, and it still does not work. The tech department says they do not know how to fix it. They say to replace it. I have been offered a replacement for the small sum of $1,800 for a $3,650 unit I was able to use for 2 years and is not repairable now. It has an internal communication problem, code F6E0. Why would I buy another unit from a company that cannot repair what they sell. Take 5 minutes and Google error code F6E0, there are hundreds of complaints about the same code in all Whirlpool and KitchenAid brands and none have been repaired. Every appliance I have is KitchenAid, never will I buy another nor would I ever recommend them. I plan to post this notice everywhere I see KitchenAid or Whirlpool listed. Before anyone buys from Whirlpool or any of their brands, Google this error code first.

Wow, did you get the exact same guy I got? Maybe from the Orlando area? Because I got the same lame crap, and I am a former KitchenAid rep. Back when they were built by Hobart till the last year they were purchased by Whirlpool. I warned them that I might just know a little bit about dishwashers, and the guy comes in with a thermometer in his hand. I played dumb, and let him not worry about the 160 degree water going in, which then meant that my water must be too hard, using the wrong soap, and my dog is too big. I let him leave, and then after a thorough internal exam, found the wash arm hub split, causing the arms to hit the manifold in the back (super scrubber thing). All in all a pretty crappy machine. They sent me a wash arm and support, which I replaced. Solved the redeposit problem, but not the horrible soap film. That turns out to be a short fill cycle in the main wash. Sorry sir, but you are three months out of warranty. Even though they knew this unit was causing washability problems from the get-go. Wow. Way different from the company I worked for for 8 years.

My KitchenAid refrigerator is only 4 months old and the ice maker has already stopped making ice. It just stopped for no reason. Luckily, its still under warranty so the repair man will be coming out next week but REALLY!?! The dumb thing is only FOUR MONTHS OLD. I am afraid of what will need repairs in the future after the warranty has expired. I didnt read the bad reviews before I bought ALL KitchenAid appliances and that included a dishwasher, stove, microwave and refrigerator. The repair lady told me to Buy the warranty. She said they dont make things like they used to. Now you tell me... very disappointed in KitchenAid. They used to be a very reliable, high end company.

The design of the microwave section of the oven has the door opening down. You cannot remove it. Unless you are 6 feet tall and or an orangutan reaching the back of the microwave to clean the area that gets the dirtiest is next to impossible when you are a normal size person. In addition, periodically it decides that when you’re microwaving something, it just it doesn’t want to and it shuts off.

KitchenAid KUDS30IXBL - Horrible product, barely worked right from day one. Never cycles through properly. I would recommend buying another brand than Whirlpool corporation products. Use the internet to find other brands. Whirlpool now owns/manufactures Kenmore, Maytag, Magic Chef, KitchenAid, among others. They are ruining these once great brand names. Read reviews, dont put up with it, find alternatives (LG, Samsung, GE all are superior quality durability) until they do something about their horrible quality and poor customer service. NEVER AGAIN, Whirlpool corp. I will not buy your products. For $630 I paid for this dishwasher I would expect 10 years service. Why make stainless steel inside and racking when all the rest of the components are so cheap, shoddy, they function for less than 6 months under normal to light use?

After sending a number of letters to Good Deal Appliances and Whirlpool along with a number of conversations, they have agreed to order me a new refrigerator at no cost to me.. It should be delivered the end of June.

Bought a very expensive fridge and have had to get it worked on 2 times already. This time I am going to have to wait over a week to get someone out to look at it so I am out a fridge. If you cannot work on it then you should not be selling it. If you pay over $2600.00 for something you want it to work. When I called they said that yes they have been having trouble with that. Thank God I bought the extended warranty. I will never buy anything else from SEARS. And I will tell everyone I know not to. I am very surprised that this company can stay in business with the way they handle any issues that customers may have.

We have had this stupid side by side shiny stainless steel refrigerator for less than 2 years. The heater or Defrost Thermostat has gone out. There is a buildup of ice on the back of it. We dont know exactly which one has gone out until we turn off the fridge for 24 hour and let it thaw out. After that, the repairman will come back out. We have lost food and this has been a tremendous inconvenience for us. This should not happen on a fridge this old. DO NOT BUY THIS BRAND. It sucks!!

We bought our house in 2004 and immediately started anew with appliances, granite etc., in our kitchen. I chose KitchenAid because I owned it years ago and had great success. We bought the most expensive dishwasher, microwave, slide-in stove and trash compactor available, thinking it would last. As you know, this stuff isnt inexpensive. We purchased the convection slide-in stove (KESC308LSS0), which died on Thanksgiving Day amid turkey cooking. A halogen microwave, which died six months ago and had to be replaced with a convection microwave that sounded like a bucket of bolts until repair, arrived under warranty one month later. The dishwasher has plastic tabs in it on the slider for the rack that break and fall into the motor. We repaired this ourselves twice with new motors and rack sliders, which now have been redesigned without the plastic tabs. We needed a part for the stove but it is discontinued, so we will have to live without it. Thankfully it is just cosmetic. We await a new control board for the oven as we speak and if we are lucky, it will work; if not, we will have to pay someone to fix it. My point is 8-year shelf life? Discontinued parts? I will never buy KitchenAid again. If we had had to pay someone to fix all this stuff, it would have been very expensive. I am really disappointed.

Kitchenaid mfg number: KEHU309SSS item number 22362407010. Ridiculous ridiculous.... loudest oven fans ever.... loud noises when using convect or just the regular oven... I agree with all the complaints on this site about kitchenaid oven fans.... Had a guy from sears where this item was purchased to look at it and said that it was normal... nothing can be done.... Never again Kitchenaid!

My husband and I purchased all KitchenAid products for use in a new home we were building in late December 1997. In the first cleaning of the double-wall oven, it locked up; and we had to have the service man from Sears come out and fix it. Since that time, I have had some trouble with the touch pad working and then not working. About 2 weeks ago, I called Sears; and they sent a repair man out to fix this problem. He informed me that the part for my Superba KitchenAid double-wall oven had been discontinued and that I had probably paid $2,700.00 for this oven. Much to my amazement, because we purchased so many kitchen appliances, I had no idea we had paid this price. Nonetheless, he informed me he had other customers whom he had tried to get parts for and gave me very little hope of ever finding the part to repair this oven. So I called KitchenAid and was told it had been discontinued and hopes of finding part number 4451292 was going to be very unlikely. I proceeded to get onto the internet on Ask.com and found a repair site. I did some research and found it has been discontinued and that they dont have any idea of anywhere to get this control pad fixed or purchased. I feel that, after reading all the other complaints on these same malfunctions, there should be some kind of enforcement that KitchenAid or Sears should have warned the public at the time of purchase as to the approximate time you have to get parts for such expensive items. My oven is almost new inside and out. I and my husband (who is now deceased) worked out on the road for many years, and use of this oven was very limited due to us always being gone out on the road. The bottom oven has been used maybe 3 times, and the top oven has not been used hardly at all, compared to my KitchenAid microwave, which we both used all the time.when we were home. My guess would be that it would about compare a thousand or more to one. The touch pad on my microwave is still doing super. After viewing all the complaints on this model number KEBS277DWH1, part number 4451292, and the issues all of us are having with these ovens, I would hope that someone would stand up for us in a class action lawsuit. These products are very expensive, and nobody is helping the consumers on this product problem. Please someone stick up for all of us who need someone who can make this company responsible for such inadequate products.As of today, I have no ovens to cook Easter dinner in, because nobody has a part to repair this. And I am a widow and havent the money ($3,500.00) to buy another one. This is what repair.com wants for another one. Im very dissatisfied and angry with the outcome of all the work and research done and to get nowhere. Help!

Our Kitchen Aid Model KFIS29PBMS00 is about 16 months old. We purchased a higher end appliance thinking it would last. It is the loudest (grinding noises) refrigerator I have ever had/heard, but we have dealt with that. When the unit recently stopped cooling we found it was under warranty. When the service technician saw which model it was, he said I knew what the problem would be. It needs a new compressor and evaporation unit. Unfortunately, the fastest it can be repaired is 5 days. Having children and no refrigerator is quite a problem when it comes to eating. Everything in the unit is a total loss. And despite being under warranty, there is nothing Kitchen Aid does to help you during this time with no way to cool food. No loaner and they wont just replace this faulty unit. This is really not customer service. Do not buy this model and if you can help it, do not purchase from KitchenAid because if you have a problem, despite a warranty, it will be a loss.

Okay but nothing more than a run of the mill dishwasher. So wish KitchenAid had stainless interior and was better looking. If I did it over would spend a bit more and get another/better unit.

On Saturday, the KitchenAid over the stove microwave/convection (model KHHC2090SBL) caught fire before my eyes. Serviceman yesterday said the magnetron had burned holes within the machine and was not replaceable. Unbelievable! Has this product been recalled? What is wrong with this manufacturer allowing this product to be sold?

I have a KitchenAid Double Oven Gas Range. I read up on the oven before purchase and my purchase was due to the high ratings it received. I love the double oven, but I am very disappointed with the stainless steel stove top range. I consider my self pretty careful with my appliances, but taking care of the stove top is ridiculous. It scratches easily and within weeks of use, brown stains have formed around the burners which will not come off. Of course, you cannot use abrasives and stainless steel cleaner does not work. This oven is only a few months old and I planned on having it for a long time especially with the price paid and being a KitchenAid appliance which is known to be a reputable name. I am at a loss, I am hoping KitchenAid will stand behind their name and do something to make this right.

Latest KitchenAid KDTM354 dishwasher (June 2015 delivery) repeatedly (though not every time) leaks through the bottom of the door after about an hour into the wash cycle. Warranty service technicians so far made every excuse imaginable for us using wrong soap, wrong quantity of soap, machine can make occasional splash?! but practically fixed noting and problem remains. We tried their remedies but to no avail. KitchenAid indicated they only replace the dishwasher in proven non-repairable cases but refuse to specify how many tries to fix the problem are needed to qualify for that. In the end, it may prove cheaper to buy another dishwasher than to skip work another 4-5 times that will likely take KitchenAid to fix or replace this unit. If you live in the Philadelphia, PA area, consider a non-Whirlpool brand just to get more useful warranty support, if for no other reason.

I am a very dissatisfied customer! I bought a KitchenAid Side-by-Side with Ice Dispenser Refrigerator (Model #KSRV22FVSS04) on 10/22/11 and have had to have 3 service calls within the warranty period (now about to end 1 year later) on the same problem with the ice dispenser. The dispenser chute mechanism is not strong enough to always close and will remain open and not properly dispense ice. When that happens, this allows warm air to get up into the auger mechanism and freeze it up completely, and water flows all over the floor. With the first service call, it was identified that we had been delivered an older model that had a design flaw in the chute mechanism that the company knew about, but didnt fix, and was also missing a part that had to be ordered and replaced in March 2012. We have maintained as per the manual, so any references to any manual maintenance are not applicable to this problem. However, on October 4, 2012, the same problem happened again, and I came home from work to find a leaking mess all over my kitchen floor again! I called their Customer Care for service, but they were unable to get someone right there for 2 days, and I had to take care of the mess to prevent damage to my kitchen walls and floor again! When the service person did come out today, they did not diagnose the problem correctly, and I still have this problem! To make matters worse, I immediately called KitchenAids Customer Care phone (now I understand why they are experiencing high call volumes) and again waited for 15 minutes, only to have to talk with a very rude Selicia who was unwilling to assist me in resolving my ongoing problem. When I asked to talk to her supervisor, Joetta came on the line and continued with the same rude, snobbish, refuse-to-assist-you attitude, almost calling me a liar; and when I requested for the service repair to come back out and fix the problem, she refused. She also refused to forward me to anyone else to enable me to resolve my customer complaint. For over 20 years, I had GE appliances, including a refrigerator with an ice dispenser, and never had any problems. This KitchenAid Refrigerator is my first and will be my last (and I will never buy another appliance that has the name, KitchenAid) because they sell inferior products that dont work as they are advertised, then they refuse to stand behind their products, and they do nothing to ensure good customer service and satisfaction. I will also be telling everyone I know about my horrible KitchenAid Experience and hopefully prevent others from falling victim to KitchenAids poor quality and service.

Almost four years ago, we bought KitchenAid appliances. From all of them, stove is not good. Stove looks very beautiful, but after two years, one burner was gone and we had to spent $150 and now the other burner is gone. So according to the price, the quality of the stove is not good at all. Now again I called mechanic and he is asking $150 to repair my stove. Overall I would like to say that my other appliances are good, but stove is not.

My Kitchen Aid stove has been a nightmare. Not quite three years old the top has clacked and the glass window in the door has shattered. When I contacted them the first thing they asked if anyone was hurt and was there any damage to my home. When I told them no, that was the end of their concern. The door shattered while my wife was cooking a stake and it made a one big boom! I was told I would have to pay for the repairs. I also purchased a Kitchen Aid microwave and dishwasher at the same time. Now I worry they might fail and cause a fire in my kitchen.

We installed all KitchenAid appliances in our new house which we moved into on September 3, 2014. The microwave/convection appliance (model KBHS179BSS00) failed completely after three days. The store where we purchased it RELUCTANTLY replaced it. That unit worked only in microwave mode. In convection mode, it would not finish a cycle and had to be reset over and over to complete a cycle. KitchenAid replaced this one, but it froze up and could not be cleared to use it again. On December 22, they sent a third one and it also froze up. Today they replaced the entire keypad and electronic motherboard, but it would not work at all. They put the old part back and it is working right now, but they are going to order another new keyboard, etc. The vendor has washed his hands of the problem, so we are at the mercy of KitchenAid. They did tell us they would replace the entire unit again if the new part fails.

My mother-in-law, like many people of her generation, swore by the quality of KitchenAid dishwashers. We have always bought them until now. Reading the complaints on the internet it is apparent that these dishwashers were once of high quality, but that this is no longer so. We bought one a little over a year ago to replace a 20 year old trouble free model (without doing any research). As predicted by the complaints on the internet, the top shelf failed within a year. We have had several service calls for other reasons and today we decided to simply pull out the KitchenAid, throw it away, and install a Miele (without great hopes). So, why has KitchenAid become so bad. The first thing to note is that Whirlpool now owns Maytag, KitchenAid, Amana and many other brands due to a purchase in 2008. They are all one company and, in a published peer-reviewed study (you can find it at the National Bureau of Economic Research website), it has been established that prices for dishwashers made by this mega-company increased and the number of models declined. In other words, Whirlpool has virtually no domestic competitors. Your only choice is foreign or domestic. Get used to it. The practical effect is that prices for dishwashers of the same quality have actually increased more than the above study indicates. It is a sad comment on an old American brand.

We purchased a KitchenAid dishwasher (Model KDFE304DWH0) on 09/02/2014 from Lowes in Simpsonville, SC. We purchased a 3 year warranty. On 10/05/2016 the dishwasher stopped drying the dishes. We called Lowes. On 10/07/2016 a service tech from WFCC AUTHORIZED SERVICE INC. (ASI) came out and said the (owl??) water sensor needed replacing, and they would order the part(s) and call to schedule replacement. On 10/12 I called ASI and was told they would call me when the part was in. On 10/21 I called Lowes and they could not find out if the part had even been ordered & would get back to me in 7-10 business days. We have now been without the use of the dishwasher for 3 weeks and no repair has been scheduled. Based on my experience, I would not recommend anyone buying a KitchenAid appliance from Lowes.

We purchased a range that we did not know was damaged when we received it. Appliance technician stated it looked as if had been dropped during delivery. The distributor where we purchased it claimed they did not drop it and KitchenAid refuses to accept that they could have dropped it during shipping. Right now, we have a range that we cannot use and simply want a replacement but no one is helping us from KitchenAid! We have been on the phone with KitchenAid for almost three weeks with no progress.

Obviously, I am extremely dissatisfied with this refrigerator to take time to write a review. I dont even know where to start to list the problems weve had. Repairs have been time-consuming and costly. One repair to replace almost all of the working innards was 4 hours of labor. At least Whirpool covered the parts ($1500) and labor ($700) but only covered the labor after I called customer service and complained. Other problems include the metal strips on drawers discoloring and peeling after only 2 years, plastic vegetable drawers breaking and needing replacing at $100 each (out of pocket). The protective kick panel is broken and wont re-attach so bottom wires sticking out. The fridge and freezer doors are permanently misaligned and dont line up at top and one door protrudes at bottom. Technician says cant be fixed. Husband has tried to fix using instructions in booklet with no luck. Ice maker stopped working. Fridge occasionally leaks large amount of water into kitchen. Technician cant seem to fix problem. It is absolutely the worst appliance I have ever owned. Im 63. Its a total of piece of junk.

The thing I dislike about my counter size KitchenAid fridge is the configuration of the shelves. But I like the fruit and vegetable draws. They keep the fruit and veggies crisp.

We purchased the dishwasher (plus five other appliances) as we understood they were a quality product. After 30 months of minimal use we woke up to a major leak from our dishwasher thankfully not reaching our finished basement. Call in appliance repairman of high quality and had the the whole pump system replaced. The repairman said it was very common replacement on KitchenAid and it was probably a manufacturing issue. Talked with customer service and was told under no circumstances would KitchenAid stand behind their product as we did not call customer service first for service. Without a paper trail they would do nothing. I hope this will help other consumers make a decision on what products they will choose.

My KitchenAid dishwasher caught fire caused damage to my home. There was a class action lawsuit with a substantial settlement/compensation to the owners. KitchenAid offered me $100 off MSRP for a new dishwasher. I can purchase a new dishwasher for hundreds off msrp at my local mom and pop store. KitchenAids offer is not only insulting and offensive but also no different to what they offer all their customers with minor complaints. Kitchenaid dishwashers involved in the lawsuit were found to be faulty and downright dangerous as they catch fire and can burn a home down. Had I not been home at the time, my home would have been destroyed and $100 is what they think is appropriate. KitchenAid does not stand by their products nor do they provide support or assistance.

Well for the send time our expensive KitchenAid Built-in Side by Side Refrigerator Freezer Failed. It is almost 10 years old. The refrigerator repairmen from Judd and Black Electric arrived about 12:00 and fussed around with our fridge for an hour. In my opinion they didnt have a clue really and ** thought they were rude. At the end of the process they said the main control module was out, KitchenAid didnt make the part, it wasnt available anymore and they couldnt fix the KitchenAid KSSC48QMS01 side by side built in refrigerator. Period. They said that Core Centric could rebuild the control board but they didnt offer to take it out or send it in to Core Centric. The entire afternoon I researched the issue and learned that there are several companies that will rebuild the control board for about $100, found a YouTube Video on how to remove it and learned the serial number (W10219463-119) of the offending part. I will NEVER buy a KichenAid product again.

I have had to replace my top light in my refrigerator twice already. Well today I opened the refrigerator to clean and once again smelled a burning plastic smell. Yep, looked up and the lights had fallen again and was melting the plastic that covers the top light. This is a huge fire risk. Thank God I have caught it all three times now before it starts a fire. KitchenAid will be getting a call from me first thing in the morning. My parents always purchased KitchenAid products and I have up until this point. Guess its time to find a new family brand that will be safe to have in our home. I would not recommend a KitchenAid refrigerator to anyone at this present moment.

After having a KitchenAid dishwasher that ran well for 11 years, we purchased a KitchenAid dishwasher from Sears on 6/11. This was model KUDS30FSSX2. In November of 12, wheels came off the upper rack and soon after, the motor wouldnt start. It would hum and then not go further in cycle. We had a repairman look at it. He said the motor was bad and that KitchenAid would not replace it. We paid for a replacement (about $400). The wheels on the upper rack were replaced after we complained to Whirlpool. There was never one trip here. They had to call for parts which were sent in about a week. Now, the motor will again not start and we are waiting to get help again. We never talk to the same person twice. The reports above match our experience. This is the same experience we had many years ago with our SAAB auto. They of course are now out of business and their employees lost their jobs. Im sure the execs were well compensated. KitchenAid and their owner, Whirlpool, are headed for the same future. I feel sorry for the employees, but this is what will happen when quality and buyer satisfaction no longer counts. Needless to say, we will never purchase another KitchenAid product or a Whirlpool made product which are marketed under names like Kenmore, etc. Sears too has been no help.

My dishwasher is old and it is still working well. I especially love the quietness of it. Of all my products, this has held up the longest and works the best. I can put it on at night and never hear it.

After reading all of the negative reviews about Whirlpools Customer Service, I felt I had to post my very positive experience. We purchased a KitchenAid Architect series refrigerator in April 2015. Unfortunately, it turned out be a defective fridge which would not be repaired. We had several visits to repair the unit since it simply would not defrost, and several different technicians, but in the end they couldnt fix the problem. I was quite apprehensive about what resolution would be offered and was ready for a big battle. To my surprise, Whirlpool (KitchenAid) Customer Service couldnt have been better. They offered me an exchange or a complete refund without hesitation. Even through my repairs, each call was handled promptly and efficiently. I have no complaints and even though this refrigerator didnt turn out to be what I had hoped for, I would not hesitate to purchase a KitchenAid appliance again in the future.

Its not enough to say - I will never use another Kitchen Aid appliance, or - Ill tell all my friends to never buy this product!!!!!! If you have purchased a Kitchen Aid dishwasher with its cheap plastic material, that when heated by the heating elements become weak and crumble apart, you need to know that this is very wrong and against the laws and rights of anyone who purchased this product. That means that it is your duty to call the Whirlpool complaints department and let them know that they have broken the law!!! And that you wont stand for it. I have called and asked to speak with the highest level (supervisor). She asked me for my full name, phone # and address. I asked her a few questions: 1) Where are the dishwasher manufactured (not assembled)? She did not know. 2) What is the plastic made of (knowing that she would not know) asked then can answer these question for me, she did not know. 3) Why are there so many Model #s for the same dishwasher? She said only the manufacturer can answer that question (and she has no idea who that is). I told her that on the Consumer Affairs website, there are 548 complaints on the same or similar issues that I am having with my 1 & half yr old dishwasher. I explained to her that when the plastic gets hot, it weakens and parts start to break off. I was told that they have not had any complaints. I gave her the website and asked her what she was going to do about it. She said she would record the information then pass it on to her supervisor (who I had already spoken with and was told that there was nothing she could to for me). I said that I would like her to email me a copy of that report. She explained that that was not possible. I asked her for her name. She replied - Kathy. I asked her for her last name and she refused. I asked for a phone number where she could be reached and she refused and said it was against company policy. I replied by saying - Kathy, did you ask me for my last name, address and phone # when I called? (yes). I finished the conversation by saying - Kathy, you get to hide behind your comfy, corporate desk protected... while the rest of us get to buy your plastic crap and have no way of getting any compensation. Thank You Kathy!!! I am now in the process of taking Whirlpool to court. I have all the proof I need to prove that Whirlpool is negligent. Im not doing this to have my dishwasher repaired for free parts included (which the company Corbeil where I purchased the dishwasher has agreed to do). I am doing this because it is the right thing to do and I wish more people would do the same...

My KitchenAid dishwasher has been a problem for some time, it was making the dishes dirtier than when they went in from the beginning. KitchenAid refused to fix it, then after the warranty, it started to melt items that were extremely heat resistant and would not move through the cycles.We called a repairman and paid him to have the board replaced. It didnt make a difference. Upon further investigation, we realized that the fire in the dishwasher had damaged the heat element and the plastics around it. We thought that the circuit board might have been the cause so we moved on replacing the element and associated parts around it.It worked better for a little time, now its looking like its back to trouble again. Its not moving through cycles, dishes are filthy and I smell that burn again. I am afraid that its dangerous. We dont run it while we are asleep or away from home for fear of fire.

Operationally this is a nice-looking, relatively quiet, efficient machine with multiple modes of operation. Where it falls from grace is the isolation of the top/hidden electronics from the moisture of a functioning dishwasher. The replacement by the owner is not out of the question, but most users wont do this. The main control board can be replaced by unplugging a socket after the front of the machine is removed. One other drawback is the spring and cord mechanism that balances the weight of the door, it can break more than once in a 20-year operating lifetime. On the good side this unit is still working after 20 years whereas many others are broken and replaced. The motor, pump and dish/silver racks are all working and in good condition. The inside and outside stainless is fully functional and easily cleaned.

I purchased a new home with a new refrigerator. From day one the refrigerator froze everything. I called KitchenAid who sent out technicians. They have now come out 3 times replacing multiple parts and told us it was fixed. Of course, it is not. I called KitchenAid again who told me that only counts as 1 service call and they would need to send another company. They need to have at least 3 service calls - of course my 3 only count as one. So, back to square one. 4 weeks already with a fridge that ruined all my food and is running up my electric bill. Plus, the companies they send out can only give you a full day appointment and the company they sent doesnt even come in the window set up.I tried to talk to a manager but shockingly one wasnt available. Honestly, the worst customer service and a worthless product. I will never buy KitchenAid but am now stuck with a non-working expensive refrigerator and nothing I can do. You would think that at least a brand new product would work or they would do something about it.

KitchenAid dishwasher model KUDC101X with touch-sensitive control panel too sensitive! Dishwasher can be turned on and off by my dogs or just standing in front of it. Most frustrating, I hate it! Dishwasher gets turned on by mistake then does not drain so it stays wet and smells, gets turned off mid-wash cycle and the KitchenAid customer service reps says, Sorry, it is working as it should. I say, bad design, and Im a very unhappy customer. No more KitchenAid/Whirlpool for me!

I would love to share my experience with my new KitchenAid refrigerator, however it appears at Whirlpool who makes KitchenAid refrigerators is not up to the task of manufacturing it and getting it shipped!!! How can one have faith in a company that cannot manage its supply chain? I ordered this refrigerator from a major appliance retailer on the East Coast, Karls appliance on the 5th of June 2020. Its delivery date has been postponed three times already with no firm commitment as to when the product will ship. I made the mistake of continually waiting thinking Ive invested this much time already I might as well wait for it to arrive. This turned out to be an ill-advised strategy. KitchenAid refrigerators are simply not shipping.Had I ordered a Bosch, or GE or any of a number of brands not manufactured by Whirlpool, I would have had my refrigerator for months. If you are prepared to put your trust in a company that cannot honor its commitment dates, then Whirlpool/KitchenAid maybe a viable option for you. For me however this incompetence in handling supply chain management is a deal-breaker! I will not likely ever purchase a Whirlpool/KitchenAid product again.

Tonight at 5:45 pm the inside glass of my KitchenAid Superba built-in electric convection single oven exploded with such force that the glass shot across my entire kitchen and into my dining room. I had the oven on and was baking fish at the time. Luckily, my baby had just moved from her usual place on the mat in the kitchen or else she would have been utterly disfigured and seriously injured by the explosion of glass. I immediately phoned KitchenAid and they said they could send a technician on Thursday, January 5, 2012. The technician has just phoned to say he would just replace the glass and that this happens 100s of time a week and there is no guarantee that it wont happen again. When I asked for some certainty that the oven would be safe, he said he wasnt the designer and it wasnt his role to tell me that the oven would be safe in the future, then he said he refused to do business with me and put down the phone. I am appalled. We escaped lithely this time, but there is no way I am prepared to let it happen again. I think everyone should know how unsafe these ovens are. KitchenAid needs to withdraw these ovens from sale and, for me, they need to return my money so I can go in search of a different oven. I will once again be phoning KitchenAid to find out what they will do about the situation. I phoned Trail Appliance Edmonton South but they said their technician will phone tomorrow. They, however, did not seem to realize how serious the situation is. Does a child or someone has to be seriously hurt before something happens to have this oven removed from sales?

KitchenAid had an advantage right away with me. Our old dishwasher was so noisy my wife would not start it until we went to bed far away from it. So I was ready to spend anything when we replaced it. We spent a little more, not much really, and have been happy ever after. Our KitchenAid has been very quiet and we are happy campers. I am definitely a fan of KitchenAid dishwashers.

Stay away from buying a KitchenAid refrigerator. We purchased a $3,500 fridge in 2013 and we are on our 3rd one. Every 2 years or less the compressor goes. We wait over a week to get it replaced and the food all has to be thrown out. Pathetic appliance. In fact, I put it in the garage and purchased another fridge that we can rely on. Too bad as my son and 2 nephews all purchased homes this year and we made sure they did not buy KitchenAid!

Had a new KitchenAid dishwasher installed a little over 5 years ago. Noticed about 6 months ago that the top racked dishes were not getting cleaned. Then about 2 months ago noticed the bottom rack is starting to rust out. Called KitchenAid customer service today 6/23/15, gave them the model number and was told that it was just over 5 years old and it only comes with a 5-year warranty and they would NOT do anything (including discount parts) to correct this. Needless to say I WOULD NEVER PURCHASE ANYTHING from this company again. I will be going out of my way to review this company whenever given a chance.

Bought this new Kitchenaid fridge in October. Had the service tech come out because the drawer did not work well. Said they would order new parts. Now three months later we are still waiting. NOt pleased. Bought this to replace our sixteen-year-old Kitchenaid fridge which worked fine but they said some parts were no longer available. Should have kept my old one.

I used to love KitchenAid. I had a suite (dishwasher, refrigerator and range/oven) from them for 10 years in my old home and had no issues. Naturally, when I went to purchase appliances for my kitchen remodel in my new home, I bought KitchenAid again. A year after they were installed, the fan in the oven started to rattle and I began to notice surface rust on the appliances. Ive always used stainless steel cleaner, and I never had this issue with my old appliances. The rust will not even come off with the cleaner. KitchenAid sent out a service technician who fixed the fan and looked at the rust. He said the rust was a problem with all of the stainless steel appliances when they get any water on them. Seriously? A dishwasher, refrigerator and oven? When do they not get water on them? When I contacted KitchenAid, they told me it was a cosmetic issue and therefore not covered. They did call their service technician who said he only saw a small amount of surface rust on the stove and did not look at the other appliances. He also told them it was an environmental issue. (Totally different from the story he told me.). KitchenAid also said it was a cosmetic issue and there was nothing they could do about it as I had used the wrong brand of stainless steel cleaner and the environment was too moist. My home is 30 miles from the ocean in a desert climate, and my previous home (where I did not have problems) was much closer to the ocean, so how it that environmental? KitchenAid offered to send out a second technician out at my expense. I will never buy another KitchenAid product again.

Garbage refrigerators, stick to that mixer. $3200 junk. Had it for three years now and have spent thousands between fixing this worthless piece of garbage and throwing out spoiled food. KitchenAid just finds different ways of avoiding backing their product. I tell everyone when I get the opportunity to avoid Kitchenaid fridges. Mostly because they dont honor their warranty, which was in the neighborhood of $700 as well.

I am an electrician and repair appliances, Ive kept all the appliances in my house going for many years by diagnosing and repairing them myself. I recently bought a condo which has KitchenAid appliances; a French-door refrigerator, a dishwasher, and an over-the-stove microwave. Although I am writing about the microwave as garbage, so is the refrigerator. The microwave is model YKHMS1850SS2. I knowingly bought the condo with this microwave, which is damaged, the door handle had broken off and the grill cover at the top has broken mounting tabs, thinking I could fix the damage at a reasonable cost which is not possible because Whirlpool, which owns KitchenAid, is replacement part price gouging. The parts are made of very cheap easily breakable plastic which probably cost Whirlpool very little to manufacture and look to be designed to break.If I could, I would take the door apart and replace the handle but the handle is not available as a separate part, only the whole door which costs half as much as a new KitchenAid microwave is available so I currently use a cheap suction auto body dent puller stuck to the glass door until I get a metal towel bar which I am going to cut down to the right size and mount it with the microwave handle screws that are currently protruding from the holes in the door cover which will last the lifetime of the microwaves electronics.The grill cover also costs quite a bit, the plastic mounting insert that fits in the stainless steel cover is not available separately so the two-part assembly also costs a lot of $$$ and is very wasteful because the stainless steel cover part, which is not damaged, will be redundant and dumped in the landfill. Instead of doing that, I am going to judiciously drill some holes in the plastic insert and use black tie-wraps to fasten it to the microwave. Kludged together but cheap and quick.Theres a big difference in the quality of appliances made in the 1970s and 1980s and now, the quality has very significantly declined and the price has significantly increased. In my house, I had a Maytag dishwasher, purchased in 1981, model WU300, which washed dishes very well and I kept it going by repairing it myself until about two months ago. It would still be running except the part needed is extremely hard to find. I replaced it with a Bosch dishwasher, probably made in the same US factory as Maytag/Whirlpool/KitchenAid. Ironically, just after it was installed and the old dishwasher was taken away I managed to find the repair part for it at an online used appliance parts supply for a very reasonable price. There really were the good old days for appliances.

I bought a Kitchenaid refrigerator model no. KFIV29PCM501 in June 2014. Within 1 month I had problems with the water dispenser and the ice maker. It took 3 months to get the parts and the service completed. Within 2 weeks I am having the same problems - water dispenser does not display the correct amount of water being dispensed (if you are measuring your water intake this is a good feature to have) and the ice maker does not make enough ice to serve 6 people within a 3-hour period. When I pay close to $3,000 for a refrigerator I do not expect to have to pick up bags of ice to serve a few guests. Also there is very limited space to store tall pitchers, milk, or wine bottles. DO NOT BUY THIS REFRIGERATOR!!

Update - In my November 5 complaint, I reported ice freezing on the floor of my KitchenAid freezer followed by water on the floor in front of the freezer after the freezer floor depression filled up. In another customer review with the same problem, the culprit turned out to be a duck-billed grommet and it was the same solution to my problem. What mystified me about my problem was that I could find no drain in the bottom of my unit that would have the duck-billed grommet attached to it that was prone to freeze up and stop the draining. It turns out the culprit is not in the bottom of the freezer, but several inches up and behind the back panel of the freezer. Our responding technician was very well versed regarding our problem and had the fridge fixed in about a half hour. This was no job for a reasonably competent homeowner to take on as it required a lot of dismantling, ice-chipping and hot water to fix before a new, improved grommet could be installed, which by itself took about 30 seconds to install from around behind the refrigerator. It seems that maybe more than a few of my model refrigerators were shipped with a defective grommet that has since been upgraded, so maybe complaints such as mine will become a thing of the past. At any rate, our fridge seems to be humming along just fine now. Thank you, KitchenAid telephone person, for setting up a service call that seems to have solved our problem.

Bought the Kitchen Aid French Door Counter Depth (Model KBFS20EVMS9) from Lowes in Feb. 2012, and the 4 year extended warranty. It just started leaking on the floor, had the drain tube replaced. Leaking stopped but freezer is STILL forming ice inside. And I have no water feature or ice cube maker so I dont understand what the deal is. Maybe just a shoddy product? Another service call is scheduled. I get a feeling this isnt the last of it. I may end up hiring two strong guys to haul it down to Benton Harbor Michigan and dump on their front doorstep.

After 2 years my KitchenAid Dishwasher model #KUDC10IXBL2 needed a new circuit board replacement. We had an extended service contract - great you would think, but not so. After replacement, we had water leaking from the dishwasher. Now my hardwood floors are lifting and I have bowls under the door to catch leaking water. This is after numerous repairs of the gasket. KitchenAid does not take responsibility for damage done to your personal property. KitchenAid also contracts with a repair company called A&E. A&E gives you a time frame for repair between 8 am and 5 pm, so to say the least we have lost out on vacation time as we need to take a day off for repair. Each time the repair guy comes additional damage is done - most times they forget to have ordered the necessary parts, so need to reschedule to come back out. This last time I phone KitchenAid who told me the service guy could deem the appliance a lemon, however the service guy told us they would not allow him to do this. A&E has put into repairs on this dishwasher over $800 and we paid $535 for the item. Last week A&E came out again, it ran well before they left. The next day I went to run the dishwasher and bolts popped off and the unit gushed water. Seriously! My recommendation would be research your product well, not purchase a service contract through KitchenAID and ask if the service repair company contracted with is A&E. Bad experience and the poorest customer service ever!

Fridge purchased May 2015. Lid for cheese drawer kept falling off whenever opened and puddle kept forming on floor below bottom freezer. New cheese drawer lid ordered, still didnt fit properly so technician had to shim the sides and now there is a gap on either side where debris could collect and cant be cleaned out. Door on bottom freezer deemed to be warped causing it not to seal properly, thus huge frost accumulation on inside of freezer and bouts of thawing causes puddles on floor in front. Waited 2 months for a new freezer door, arrived and when technician went to install found it also was warped. Now have to wait another 2 months for a second try. Whole unit is substandard. I asked for a replacement fridge. Of course, they refuse but they are happy to keep making repairs. I am not happy to have to make myself available for repeated visits by technician for a problem that remains unfixed.

After six years, our microwave stopped working. A service repairman said he could fix it for $375, something to do with the panel door message. I figured I could go without the microwave for a while. Then after cleaning the oven, the glass shattered in the microwave. Heat must have risen and too hot. The oven still works, but the glass is still getting into the oven and on the floor. Of course, this model is discontinued. Im looking at GE as a replacement. Too bad as everything else in our kitchen is KitchenAid. I would not recommend anyone doing their kitchen with this company.

My 2008 built-in needs a new panel (brain). Its no longer made, so the only solution is to disable my unit, send the panel out (at MY expense), have someone repair it, and hope for the best. By the way, no guarantee of how long it will take or if it is actually the fix we need. The freezer door had to be replaced just a few months after we purchased this unit. The ice maker flap wasnt working properly. This unit was about $6000, and I really dont want to buy a new one but may have no choice! This is ridiculous!!!

Our KitchenAid model has an excellent interior design for rack spacing, sizes, configuration and ease of loading. The wash system is also excellent as dishes & glassware come out clean and sparkling.

KitchenAid should change the name to KitchenJunk!!!! I paid $1800 for a KitchenAid fridge in 2007, over the following 8 years it cost me nearly $3000 in REPAIRS! Not sure who is more stupid, me or KitchenJunk.

I bought this stove July 2019 and it was the worst purchase I have ever made... I am going to give it away as I would not want anyone to pay for this piece of junk. It states that it as an Aqua lift self clean stove, but this does not work at all. I have just spent 2 hours with my head stuck in this stove trying to clean it again myself, but nothing works. The top is also very very very hard to keep clean and so for a clean junkie like me I now don’t even want to use this ridiculous stove. Take my advice and don’t waste your money... Anything else has to be better than this.