The KitchenAid is big and room inside the adjustable shelves make the difference. The deli drawer is large and the veggie drawer is really big. The French doors are great so that you can open either door. You dont have to open the same door all the time. The ice & water on the outside is also very handy also for the kids.

I bought this KitchenAid Refrigerator in February 2017 for almost 8000 dollars. I had my first problem in April. My food was freezing in my refrigerator. When the Technician came he said that the temperature board has a defect and needs to be changed. The same problem occurred in August and after having the Technician come to my house 6 times and changed couple things I called customer service to find a solution. They said that they will send another technician for a second opinion and that he needs to call their tech line and document the problem and they will replace my refrigerator after that. When the technician came and called and told them about the food in my freezer that is showing ice flakes because of the change of temperature they told him that this was normal and I need to vacuum my food and because the reading of the temperature was zero in the freezer and 37 in my fridge everything is running normal.When I called customer service again they said that they are not technicians. They need to send another one over and when I asked what is next step they said they cant give me an answer. The temperature change on its own. Sometimes it goes to -18 in my freezer sometimes to 32 in my fridge and sometimes 55 and for them everything is running normal. I cant put any food in my fridge and I am stuck with this defected fridge because they refuse to replace it even if it is a 6 months old one. Please let me know what kind of company is this and what kind of product are they selling. Does anybody know of any way I can get this refrigerator replaced?

Kitchenaid refrigerator model kfiv29pcmsoo - What a piece of junk. After a year and a half the compressor failed. It was replaced a cost of 400 dollars then the ice maker stopped working. Repairman have been here three times and it still doesnt work. Not the refrigerator wont stop beeping for no reason and keep telling me the filter I just replaced needs to be replaced. What a piece of **. I have sworn for years by KitchenAid in my home and the homes I remodel. After the non respond I received on this problem never again. Im done with KitchenAid forever.

Model KUDS30IXBL1 - The plastic rollers on the top are cheap plastic and break after a couple of years. Also, the controls on the front are very glitchy and touchy. If you lean against the counter and accidentally touch or brush by the dishwasher/control board, it will turn on or off or start cycling. If you have this dishwasher, get an extended warranty plan asap!

Purchased a KitchenAid Dishwasher model #KDFE204EWH2 and after 18 months needed to be repaired at the cost of $311. The Sump & Motor assembly unit needed to be replaced. I purchased a KitchenAid because my last KitchenAid dishwasher lasted for 25 years. Very unhappy with my new dishwasher.

Purchased in March 2012. Control panel goes blank, no power, lights and etc. Must go to the house breaker panel and switch dishwasher breaker to off and back to on to reset the control panel on the dishwasher. Operates fine for a while then goes dead again. Have to perform process over and over. KitchenAid says no repairman available in my area. Will get Sears to service and replace control panel which is under 5 year warranty. I have purchased my last KitchenAid appliance!

Bought the Kitchen Aid Dishwasher Model KUD301XSS9 in July 2013. 13 months later, like many of these other reviews, had to replace the plastic tabs on the top rack on both sides. Of course, they were on back order (apparently a lot of replacements of those parts on the top rack). I went ahead and ordered two sets for each side, anticipating this will happen in another 12 months or so. The plastic does not appear to be able to stand up to the high temperatures generated by this dishwasher. Had I known that Kitchen Aid was owned by Whirlpool, who also owns Maytag, which, in my opinion, is absolutely the WORST appliance manufacturer since the beginning of time, I would not have bought one. The old slogan from the 1980s about the Maytag Repairman being lonely would not be applicable today... Apparently neither would the Kitchen Aid Dishwasher repairman. Heading over to GE the next time, at least They Bring Good Things to Life, and one of those Good Things will be in the form of a better dishwasher to my home. Now this model is not all bad. The good thing about this model is the same thing that probably cause the problem to begin with... it does dry very good. What KA needs to understand is no consumer wants to be replacing ANY part after only 13 months of service. From reading the reviews, I am not totally convinced they are able to grasp that concept.

Had a new KitchenAid dishwasher installed a little over 5 years ago. Noticed about 6 months ago that the top racked dishes were not getting cleaned. Then about 2 months ago noticed the bottom rack is starting to rust out. Called KitchenAid customer service today 6/23/15, gave them the model number and was told that it was just over 5 years old and it only comes with a 5-year warranty and they would NOT do anything (including discount parts) to correct this. Needless to say I WOULD NEVER PURCHASE ANYTHING from this company again. I will be going out of my way to review this company whenever given a chance.

I have a 4 year old KitchenAid oven, electric, and after I ran the self clean cycle the oven will not heat at all. All of the lights and clockwork but I have no heat on any cycle, including broil. Is anyone else having this problem? It appears that the clean cycle must have burned up the heating elements.

I contacted KitchenAid customer support during January 2012. I had bought a KitchenAid Microwave KHHC2090SWH in February 2011. It had suddenly decided out of the blue to stop working. I had contacted a repair technician and they agreed to pay for his visit. It is now March 14, and after 4 visits, the technician has been unable to fix the problem. He has now removed it from my home and even though I have had to contend with the absence of a microwave for almost 2 months, left me nothing to use in the meantime and no promise that it will be fixed only the confirmation that the company will almost never replace a defective product.I am so sorry that I decided on a KitchenAid and I will certainly let everyone and sundry know about my problems with the KitchenAid Microwave. I am at a loss as to what to do next. It seems like I am just trying to fly against the wind.

The top rack adjuster is what connects the upper rack to the pull out guide. In most Kitchenaid (and Whirlpool) dishwashers, the wheels of the adjuster are connected with a plastic axle. These axles will routinely break, causing the upper rack to fall onto the lower rack, or if you are luck, just separate from the wheel guide. If you bought washers with this design, you will have this problem. We have had our KUDS30X... for about 3 years and have had to replace this part 7 times already. The part costs about $25 a pop from online part stores. This part will eventually wear down and break no matter how careful you are when pulling out the top rack. It is still used on even Kitchenaids top of the line washers. Really Kitchenaid, how much would it cost you to redesign this flawed part? If you are shopping for a dishwasher, look at the wheels on the upper rack. If it has a plastic axle, walk away.

I purchased this french door refrigerator with a water dispenser inside the refrigerator 6 months ago. The first problem was the gasket around the freezer was not sealing so there was ice buildup in the freezer. The next problem was the door hinge was not installed correctly so the refrigerator doors were not sealing. Now there is water dripping between the 2 doors. Whirlpool purchased KitchenAid & I have heard the KitchenAid quality has since decreased. I believe the product should work. 3 problems with a brand new refrigerator tells me something else will most likely break. Im disgusted that Whirlpool wont just replace this defective refrigerator. If I wanted to take a chance on the refrigerator breaking, I would have bought used.

Updated on 06/03/2020: In my last review from Sept 2018 I indicated that fridge was not repaired yet. In Oct 2018 the main circuit board was replaced for 2nd time. Fast forward to June 2020. Fridge is randomly shutting off all cooling and needs to be rebooted to work again. Service call indicated that main circuit board is faulty. Result is that fridge is going to the trash as Im not spending another dime on it. Following is what I have spent on this six year old fridge, which doesnt include a complete replacement of cooling system under warranty: 10/05/18-$570.65 09/12/18-$100.57 09/15/17-$303.97 08/31/17-$100.57 11/04/16-$404.2610/19/16-$100.57Original Review: Purchased 5 years ago. Constant problems including: 1/ Fridge not staying cold - year 1. Fan that pushes cold air to the fridge from freezer failed. 2/ Freezer not staying cold - year 2. Complete replacement of cooling system - under warranty. 3/ Constantly restarting - year 4. Fridge would shut down and restart many times per day. Sometimes it would show PO (Power Out) warning. Circuit boards replaced - not under warranty. 4/ Stopped making ice cubes - year 4. Replaced ice making unit - not under warranty. 5/ Constantly restarting - year 5. Not repaired yet. 6/ Flimsy shelving. Re-glued a number of internal drawers because they were falling apart. 7/ Noisy. Wasnt bad when originally purchased but after #2 and #4 repairs it got progressively worse and now sounds like a freight train running. I will never purchase another KitchenAid nor anything else by the manufacturer of KitchenAid.

My husband and I purchased all KitchenAid products for use in a new home we were building in late December 1997. In the first cleaning of the double-wall oven, it locked up; and we had to have the service man from Sears come out and fix it. Since that time, I have had some trouble with the touch pad working and then not working. About 2 weeks ago, I called Sears; and they sent a repair man out to fix this problem. He informed me that the part for my Superba KitchenAid double-wall oven had been discontinued and that I had probably paid $2,700.00 for this oven. Much to my amazement, because we purchased so many kitchen appliances, I had no idea we had paid this price. Nonetheless, he informed me he had other customers whom he had tried to get parts for and gave me very little hope of ever finding the part to repair this oven. So I called KitchenAid and was told it had been discontinued and hopes of finding part number 4451292 was going to be very unlikely. I proceeded to get onto the internet on Ask.com and found a repair site. I did some research and found it has been discontinued and that they dont have any idea of anywhere to get this control pad fixed or purchased. I feel that, after reading all the other complaints on these same malfunctions, there should be some kind of enforcement that KitchenAid or Sears should have warned the public at the time of purchase as to the approximate time you have to get parts for such expensive items. My oven is almost new inside and out. I and my husband (who is now deceased) worked out on the road for many years, and use of this oven was very limited due to us always being gone out on the road. The bottom oven has been used maybe 3 times, and the top oven has not been used hardly at all, compared to my KitchenAid microwave, which we both used all the time.when we were home. My guess would be that it would about compare a thousand or more to one. The touch pad on my microwave is still doing super. After viewing all the complaints on this model number KEBS277DWH1, part number 4451292, and the issues all of us are having with these ovens, I would hope that someone would stand up for us in a class action lawsuit. These products are very expensive, and nobody is helping the consumers on this product problem. Please someone stick up for all of us who need someone who can make this company responsible for such inadequate products.As of today, I have no ovens to cook Easter dinner in, because nobody has a part to repair this. And I am a widow and havent the money ($3,500.00) to buy another one. This is what repair.com wants for another one. Im very dissatisfied and angry with the outcome of all the work and research done and to get nowhere. Help!

From the outset ice maker dropped. Imbedded water stains. Purchased 7 different stainless steel cleaners including at Karl’s where I bought this fridge. None worked. No support from retailer. The freezer clogs and frosts and has been repaired twice. The compartments are too narrow. Would never recommend this fridge.

I purchased the flagship KitchenAid refrigerator. I am still under my factory warranty so my Masters agreement through Sears cannot be applied. Its taken 4 weeks now and my refrigerator has not been repaired. 2/17/2021 was my second repair date. Nobody showed up. Nobody called. No service and repair. I am living out of an igloo for a month. My over-the-counter ice maker I purchased last weekend just to have ice. Today Im sending this review to get someones attention at KitchenAid to back their product and contact me. **.

I like the dishwasher. Stainless inside - great and stays clean and does not stain. I also like the shade of the white model. Washes consistently well. Nice arrangement of racks and silverware holders. It fairly quiet but not silent for sure. Purchased in about 2002. Only complaint is that the dishwasher sometimes leaks. Had a plumber here a bunch of times and Ive arranged dishes differently a bunch of times and neither the plumber nor I can figure whats causing the leak so I mop up with towels when it happens.

Purchased the oven on July 15, 2015. Used the self-cleaning feature for the first time today. The oven blew up. Fire Department came and condemned the oven. Said it was defective. KitchenAid is refusing to acknowledge that this is defective. On the phone for 3 hours, transferred everywhere. This double oven cost us over $3000.00 and they are refusing to offer any assistance. The snottiest customer service rep I have ever encountered... MARCIE IN BENTON HARBOR, MICHIGAN. I was traumatized by the explosion and the resulting smoke. KitchenAid... You should be ashamed of yourselves. How do you sleep at night reading all of these terrible reviews of your supposedly premium products?

Every time we use the self clean program, the oven locks up and blows the high limit. This is the third time that we have had a service tech out to repair this wall oven today. He said that he had to replace the blower fan. Its because the old one did not produce enough CFH to keep the oven jacket cool near where the limit is. So, today was another $350.00 added to what we already paid for service calls! I called the customer service number again to register my concerns. The fellow at the other end of the line said that there was nothing he or the company will or would do to rectify the problem or recall the oven, or even say I am sorry. So, I told him that I was going to put the bad mouth on the product and company every chance I get. So, here goes buyer beware: KitchenAid will not stand behind their products!

My dishwasher was purchased in November 2012. After having the repairman out several times to fix top rack and a few other things, now am unable to use top rack as the arm is no longer rotating and dishes are not clean in top rack and am only able now to wash dishes in bottom rack. The dealers repairman said he could nothing wrong the last time and charged me $50 even though it is still under warranty from dealer. I am so disappointed in this dishwasher to the point of tears and frustrated no one can tell me the problem. Am following all the guidelines, turned up water temp, use cleaner once a month, rinse aid, etc.

This is the 4th failure of my KitchenAid dishwasher in six years. Three leaks and one failure to fill with water. Because it is out of warranty, management does not feel responsible. I believe I got a lemon and all that keeps going wrong is not my fault. Very disappointing!

Refrigerator Model KSC23C8EYY03 just a year old. Problem with ice forming behind bottom drawer in refrigerator section. Needs a new fan and thermistor. After waiting for parts and then put on the service schedule, the repairman came but had the wrong part. Now, again waiting for the part and to be put on the service schedule. Without a refrigerator for three weeks. Also, the fan is encased in styrofoam held together by tape. No wonder there is a problem. Also the reviews for the repair company sent by KitchenAid were not favorable. I found this out firsthand.Updated on 03/10/2016: In August I had ice built up behind the drawers in the bottom of the refrigerator. KitchenAid replaced the fan and thermistor. Seven months later, same problem. KitchenAid denied any problems with these parts.

Purchased brand new stove, fridge and dishwasher (all Kitchenaid). Fridge and dishwasher so far are fine (its been a month) but the stove...MAJOR DESIGN FLAW! (model # KGRS303BSS1) Gas range will cause injury during normal use! I was using the top burners and oven at the same time to cook dinner (because people use stoves to eat) and after having it on for about 15 minutes or so, the knobs get SO HOT you BURN YOUR HANDS! This lesson was learned after my 20-month old son decided touching the knobs was a good idea and burnt both his hands. They stupidly put the venting for the oven in the FRONT of the stove just under the knobs for the burners instead of at the back of the range like most companies do. WHY? THIS IS STUPID! So, after being on hold and on the phone for almost AN HOUR, WAITING for the rep to schedule a technician to come out to look at the range to see there indeed is a design flaw when he can just look at a picture of it online as its THE SAME THING. So I hung up and decided to advise anyone and everyone NOT to purchase this stove unless youd like to burn yourself and your children every time you want to use the stove. Not to mention the RIDICULOUS wait times for the phone reps to do anything. Do not waste your money on this stove... and it wasnt cheap to begin with. Shame on you Kitchenaid!

I purchased a new KitchenAid Superba EQ Series 24 dishwasher model KUDE40FXBL4 from Sears.com on November 21, 2011. The appliance was delivered and installed on December 5, 2011. In May of 2012, the dishwasher stopped mid-cycle and would not drain the water from the tub. The control panel was totally non-functional. On May 18, 2012, a factory authorized repairman from A&E Factory Service attempted to repair the dishwasher by replacing a bi-metal fuse. The dishwasher functioned until June when the same repairman returned on June 1, 2012 because the dishwasher had again stopped mid-cycle, would not drain water and the control panel was non-functioning. At this time, the repairman installed a controller and fuse. I told the repairman I was very concerned that the dishwasher had to be repaired twice within a two-week timeframe. I also mentioned the fact that the dishwasher possibly could be defective and that I did not want an appliance that needs constant servicing. The repairman assured me that KitchenAid would replace the dishwasher if it continued to break down.Yesterday, December 6, 2012, one year and one day after the initial installation of the dishwasher, the dishwasher again shut down mid-cycle. I spent over an hour on the telephone attempting to get a satisfactory resolution from KitchenAid and/or Sears. I was not satisfied with anything KitchenAid or Sears offered. Their basic answer was that I should have the appliance repaired and buy an extended warranty. My answer to that is why throw good money after bad? All that accomplishes is to make the purchase price of a defective product cost even more. If after two service calls during the first six months of use KitchenAid factory service has not been able to accomplish a complete and total repair of the dishwasher so that it does not breakdown every six months, then purchasing an extended warranty will not fix the defective product.I was a loyal customer of KitchenAid products prior to this bad experience. I had a wonderful KitchenAid dishwasher prior to purchasing this defective model, but the wire baskets needed replacing and were so expensive. I thought it wiser to invest in a new dishwasher than to put new baskets in a 10-year old dishwasher. I now realize what a foolish decision that was. That dishwasher is still functioning perfectly in someone elses home while I am facing the possibility of dealing with a defective appliance that will require servicing every six months or replacing. Either way, I lose. It is my educated opinion that KitchenAid should replace the defective appliance and recall that model.To the reasoning mind, the thought occurs that these breakdowns are a built in ploy to sell extended warranties and thus keep the parts and service departments also in business. While this practice of planned breakdowns may appear to be a revenue generator equal to or greater than planned obsolescence, it may prove detrimental in the long run. As a particular and wise consumer, I will find another manufacturer of a longer durability and better quality product or just give up the dishwasher all together. The consumer does have other options. At any rate, I refuse to be forced into paying additional funds for a dishwasher that is not functioning up to the original expectation of the purchase price of $1,377.01, which is an overcharge for a product that only works for six months at a time.

I purchased model KDTE104ESS1 in the Spring of 2017. The motor failed after 2 years of light use. We were advised that it would be $550.00 to replace the motor. The Service Tech was surprised the motor failed so soon. After some research, I discovered that this was a known problem, so I reached out to KitchenAid to see what they could/would do (especially given the cost of the unit, its light usage, short lifespan and cost of repair). Their response was swift and simple-- they would do absolutely NOTHING! No discount for a new motor/repair, no coupon/rebate for a new KitchenAid dishwasher-- absolutely NOTHING. They are completely unwilling to stand by their product. Makes my decision easy - I will never again spend a penny on any KitchenAid product. RUN- Invest your purchasing dollars with a company willing to do the right thing and stand by its Products. I will be purchasing another dishwasher and IT WILL NOT BE KITCHENAID.

I purchased a KitchenAid dishwasher (KUDP02FSPA3) for my new home. We moved in December of 2007 and by December of 2011 the door to the dishwasher broke. It would no longer spring close. Because this model has the customizable front door to match the cabinets, the door is extremely heavy - heavy enough to kill a small child when the door broke. We immediately removed the cabinet part so that my 12-month-old baby girl would not be harmed or killed by this defect. I called last week to have someone come out and fix my dishwasher door and the cost was $164. Now that I am doing the research online, I see this is a common problem with this dishwasher model. Why does KitchenAid continue to sell a product that has a defect which could kill a small child? Why did we have to pay $164 to fix this common problem? Is KitchenAid waiting for the defect to actually kill a small child before coming up with a permanent solution to the problem?

We bought our house in 2004 and immediately started anew with appliances, granite etc., in our kitchen. I chose KitchenAid because I owned it years ago and had great success. We bought the most expensive dishwasher, microwave, slide-in stove and trash compactor available, thinking it would last. As you know, this stuff isnt inexpensive. We purchased the convection slide-in stove (KESC308LSS0), which died on Thanksgiving Day amid turkey cooking. A halogen microwave, which died six months ago and had to be replaced with a convection microwave that sounded like a bucket of bolts until repair, arrived under warranty one month later. The dishwasher has plastic tabs in it on the slider for the rack that break and fall into the motor. We repaired this ourselves twice with new motors and rack sliders, which now have been redesigned without the plastic tabs. We needed a part for the stove but it is discontinued, so we will have to live without it. Thankfully it is just cosmetic. We await a new control board for the oven as we speak and if we are lucky, it will work; if not, we will have to pay someone to fix it. My point is 8-year shelf life? Discontinued parts? I will never buy KitchenAid again. If we had had to pay someone to fix all this stuff, it would have been very expensive. I am really disappointed.

We are now in the process of replacing our second top of the line KitchenAid built-in top stainless-steel of the line refrigerator/freezer in 14 years. Each lasted about 7 years and failed. The last one needed a new control board - no longer made. So the machine is obsolete by company failure to provide necessary parts over a longer period of time. Wont touch this product again. Trying to contact the manufacturer a big run around. Customer service is about as bad as it gets. Bought a new Sub-Zero. If you have a question, you get immediately to a real and knowledgeable person. Buyer beware! You get what you pay for.

We purchased our home 11 years ago new, with several builders grade items, including a relatively cheap GE dishwasher. We got about 7 years of service out of it, and decided to upgrade to a quiet KitchenAid dishwasher we bought at Lowes. Within 2 years, the plastic pieces of the upper rack started to crack. When we called KitchenAid to get them replaced, they told us that a) they were now owned by Whirlpool; b) the rack and parts werent covered by a warranty. So they kindly offered to sell us the parts. We bought them, at about 1/4 of the cost of the entire dishwasher. Now its been two years, and those same parts have cracked again. The dishwasher wont even come on at this point. What a horrific experience. I always thought KitchenAid was a good brand. I will NEVER buy another KitchenAid, or Whirlpool appliance again. This was dishwasher model #KUDS30IXBL1.

I purchased an oven, built in microwave, downdraft stove, ice machine, dishwasher and refrigerator. So far the oven has gone out when I cleaned it. It burned up. I had to threaten a lawsuit to get a repair person to fix it for free. The microwave has missing pieces of the time. It needs a new board. The ice machine is completely dead. My appliances are THREE years old. I have never ever seen such poor quality in my life. The very last time I will ever purchase KA.

Dont let the high price and nice design of this refrigerator fool you. The interior lights on this model work about 1% of the time. The ice maker produces ice (maybe!) 2 times a month if were lucky. We actually have to buy our ice now.... The water dispenser operates 50% of the time. The other 50% of the time the water dispenses on its own and floods our kitchen floor. The water dispensing by itself happens at all hours of the day. The door handles have all fallen off multiple times. The failures of this product have happened at different times so they arent connected to one another whatsoever. This refrigerator model worked as expected for the first 7 months.We have performed all troubleshooting suggestions. A refrigeration expert has inspected this refrigerator numerous times and and has not been able to fix anything except tighten the door handles (which are still loose and ready to fall off AGAIN). Our friends purchased this exact model and within 9 months their ice machine quit producing ice. If this model hadnt cost us $4,000.00 we would happily dispose of it in the city landfill and replace it with a different MAKE and model. This refrigerator has been a nightmare and we look forward to the day that it actually quits refrigerating our food.

Bought a high end KitchenAid dishwasher at a cost of almost 1600.00. The very first time I used it, it leaked large amounts of water onto my new hardwood floor. It arrived with a dent in the front panel. KitchenAid refuses to replace the dishwasher even though it is within their 1-year warranty period. They want to send a new tub then have the repair technician disassemble this one and rebuild it from the old and new parts. And, because we didnt install it within 30 days of purchase (because our kitchen reno took longer than expected), their cosmetic warranty has expired and they wont replace the door without a charge to me. The dent in the door seems to indicate damage to the unit before I ever received it. The leak of this brand new dishwasher is in no way my fault yet they refuse to replace the unit. If I had known this was their policy, I would have NEVER purchased a KitchenAid. I have a Samsung refrigerator. The delivery people scratched the outside cabinet - Samsung replaced the entire refrigerator with a new one. It appears that when it comes to KitchenAid, buying American is not the prudent thing to do.

We purchased a KUDE40 dishwasher in January of 2011 complete with stainless steel interior. The top rack glides keep popping open, letting the rack fall off. To make matters worse, the plastic wheels fell off the top adjustable rack due to the breaking of the plastic pieces that hold the wheels in place. Of course, this happened right after the year warranty was up. Luckily, I saved the service call and ordered the part online for $25 each and replaced the parts myself. Based on what I have read on other places on the internet, this is a problem for everyone and KitchenAid will do nothing about it. I will not buy another KitchenAid dishwasher and plan to tell as many people as I can not to buy one either.KitchenAid needs to listen to the public and fix this issue free of charge. If it happens to you, order the part online and carefully disassemble about 4 parts to replace the plastic piece with the wheels. A small screw driver to pop off the plastic parts was all that was needed and we used the other side as a guide to what goes where were putting it back together. Total time: about 15 minutes to replace one side. The part is the same for the right and left sides. Save yourself the service call!

We have had two kitchenaid ranges in the last two years. The first one burnt up twice on the self-clean cycle and was replaced by a range with a higher speed blower fan that is extremely loud and annoying. Kitchenaid replaced the fan twice and have come to a conclusion that this is normal. When I first contacted Kitchenaid, their comment was we have had no noisy fan complaints. Service techs they have replaced many. Kitchenaid have told us they no longer going to help us with the noisy fan as it is normal. We are now stuck with a $2200 range. We will never buy kitchenaid junk again.

04/06/2018 - Purchased french door refrigerator (KRFF507E). 09/30/2019 - First repair. Refer making noise and not cooling. Evap fan hitting ice buildup Tech replaced evap fan and thermistor assembly (took over an hour to remove ice build up). Tech also reprogrammed defrost cycle from auto-detect to every 8 hours.02/19/2020 - Second repair. Same problem as first repair except evap fan not destroyed. Contacted KitchenAid service basic response was too bad, so sad. I explained that the problem was a design flaw, not a faulty part problem but that fell on deaf ears. After a bit of debate service stated that replacement parts (from 2/2019) were under warranty. Service tech ended up replacing same parts and a control board. Again, over an hour to remove ice buildup. 08/08/2020 - Third repair scheduled for 8/17/2020. Sour milk, refrigerator temperature running about 57 degrees F. Ice buildup again, waiting for Tech to diagnose. Again KA Service response was too bad, so sad. Service authorized a $50 reimbursement card, which covers about half of technician service charge (not parts).The refrigerator was purchased to replacing an ancient (15 yr+) kitchenaid side-by-side refrigerator/freezer that is still keeping my beer cool and my deer meat frozen! I will never purchase a kitchenaid refrigerator again (maybe anything from Whirlpool).

We have had our KitchenAid dishwasher for 14 years. Over the years I have viewed many others at various friends homes and mine is better in all areas! I believe buying the Top of the line KitchenAid dishwasher that is available. I have never had a problem with this dishwasher! Spending a few extra dollars on something used so much, is a great investment!

For the last nine years I have replaced refrigerator parts every year. Most of the time it is the diffuser that needs to be replaced or ice maker will burn up and need replacement parts. I understand with the ice maker being used so much it will need parts every so often but every two years is a little outrageous. Beware. Many other refrigerators use these same parts and more than likely have the same problems.

I had bought this KitchenAid Refrigerator KFCS22EVMS in May of 2012 at Pacific Sales for $3000. In the first month, my ice maker NOT function and it did fixed the problem. After 2nd years, my refrig is starting to leak bottom of the refrig, and it happened twice to 3 times a week. Overall we had a very bad experienced with this brand and model. Not happy with this product at all, including the repair costs will be over $3000.00.

Control lights failure when buttons are pushed - This has happened repeatedly, and is expensive to have out-of-warranty repairs made. Also KitchenAid/Whirlpool uses third party service technicians, which in my case proved to be incompetent and actually broke other parts of my dishwasher. Kitchen Aid refuses to stand by their recommended third party service organization (whom they have since fired) and allows them to sell the customer (me) an extended warranty which both the since-fired service organization (A&E Factory Service) and KitchenAid refuse to honor.

Our Gas Range/Oven is a little over two years old. It has a self cleaning feature, that you would think I should be able to use. The first few times it worked fine, no issues. I used the self cleaning feature in November of 2017 and received an error message, but didnt really tell me the problem, after it was done the oven door locked and I could not get it to open, even after I tried to cancel and reset. I had to call a repair person, since KitchenAid wanted no part of it, since it was no longer under warranty, how convenient. $180.00 dollars later it was repaired, I needed a new part, since the technician said that with the self cleaning feature it tripped something in the electrical system, and he also added that it will probably happen again. So I have this self cleaning and I cant use it. Unbelievable.Anyway, I did use it again, and no issues, but last night I set to self clean for one hour and guess what, it happened again. My door is locked and the inside oven light is on, and I cant turn it off. I reached out again to KitchenAid, and they were very sorry and would refer this to their support team, but no recalls on my appliance are on file, therefore, they cant do anything for me. Unbelievable, now Im waiting for the repair person again to fix the issue again, and Im the one paying for it. NEVER EVER again will I buy a KitchenAid product. Obviously this is an issue with their product and not my fault, but they could care less.

We originally bought all KitchenAid products because they were suppose to be superior compared to other brands at the time. We also took into consideration that the warranty was suppose to be better than the rest. We recently had issues with ice building up under bottom of freezer causing water to leak onto our floor. We contacted KitchenAid and they wouldnt send someone out unless we paid $100 for them to look at it. They sent a guy out and fixed a plastic piece which was the problem (but of course wasnt under warranty either). So now we are left with a wrecked cork floor and a bill for $170. Wont be buying another KitchenAid product again. Thanks KitchenAid.

My family bought this range as it was one of the few gas stove downdraft ranges that could be installed in the middle of an island. It is pretty in our island but it is a TERRIBLE and I mean TERRIBLE range. The oven cooks uneven so dont even thinking about trying to bake anything. Over the holiday, the only way I could get by without burning the food was to place the thickest part of the leg of lamb towards the back. Not to mention that it probably takes about 30 minutes to even get the oven to 350 degree heat. It is ridiculous that something this expensive would perform so poorly. To top this off, the self cleaning function does not work.I decided to use regular oven cleaner and that was a big mistake. Now the inside of the oven is peeling. I contacted Kitchenaid to see if it was safe to cook and their representatives are basically robots and would not provide me with an answer or anyone else who could help, they just kept repeating we dont suggest harsh oven cleaning products. I think 450 degree heat is pretty harsh, so how can an oven cleaner be worst? HUGE disappointment overall and would not recommend or ever purchase a Kitchenaid product again.

Like thousands of other people my KitchenAid Superba oven (KEBS177DBL7, serial no: XJ3101002) refused to heat up after I used the Self Cleaning feature for the first time since Ive bought a house with it. Of course, it was the infamous blown thermostat. I contacted the KA customer service providing links to other complains about the same issue and asking just for a new part. They said that even though I am a valuable customer they cant help me since the oven is out of warranty. Fine, I asked to redirect me to a supervisor and finally she called me. I told her, that everybody knows about this problem but KA and that there should be a recall. She kept repeating your oven is out of warranty and we cant help you. I said fine, Ill join the army of unhappy customers in the Internet and will just spread the word about how badly KA design their products. She said again that she cant help me. Oh, well, apparently KA doesnt care.Ive already bought the part off Amazon (Whirlpool p/n 9759242, $34, fits just fine) and have installed it myself, not a big deal, but this is definitely the last product of KitchenAid in my household. Ill never buy anything else from them and will continue to tell everybody about my experience with KA.

Our first problem was that the plastic wheels on the top rack broke and it would not stay up. We had a repairman come and replace them. Less than year later they broke again. We were being very careful with the rack so it is not from being rough with it. They are made of very weak plastic and are not holding up to moderate use. Now the dishes are not being cleaned at all. We suspect that the upper arm is not working so everything on the top rack comes out dirty. To compound the problem, the dirt is now cemented on because of the drying cycle. That factor makes those dishes very hard to hand wash after being in the dishwasher. The dishwasher is just over two years old and is useless. We chose KitchenAid because we thought we were moving up to higher quality. It is so much poorer than our 12-year old dishwasher we replaced.

We bought same KitchenAid model that we purchased 8 years ago. This one no longer has roller drawers and freezer opens with a clunk. More expensive but made cheaply. And, customer service at KitchenAid was terrible. Hands off approach. I will never buy KitchenAid again. We bought during Covid so couldn’t see and touch the new model. It’s 4 days old and they won’t replace.... even for the higher priced model!

We bought the KitchenAid refrigerator on Sept. 15, 2015 and it arrived with a non-working ice maker. We purchased it from a local Eugene, OR company rather than a big box store. My wife wanted to support a local business. When called about the non-working ice maker that dealer said wait 72 hours to see if it comes on because sometimes it takes that long. Had we known that we could not have made the purchase. Other manufacturers provide ice makers that begin work immediately (e.g., GE or LP). When it did not work 72 hours later we called the dealer again and he said he would call KitchenAid (KA) about warranty service. KA called a couple days later to say the parts were on order and would be ready in about 5 days. Nothing happen after 5 days and our dealer has not been any further help (Appliance and TV Center, Eugene, OR). Given the fact that the refrigerator arrived broken and there appears to be no KA service, we regret this purchase. Others in the market would be well-advised to avoid KitchenAid and look to GE or LP whose appliances have worked well for us.

I bought a higher end KitchenAid Dishwasher model W10502124A. It is almost 2 years old. I started having trouble with it after I used it for about a year. I took out the racks and got a flashlight inside the tub. It was covered with mold, grease and food residue. I took the spinner and cover off and cleaned the filter. It was somewhat dirty, so I cleaned out everything. I disinfected everything and put it back together. About 3 months later, I took out the racks again. The inside was covered in filth, grease and mold. I took it apart again and took out the food chopper assembly.First of all the food chopper was jammed into the opening, so it would have been impossible for it to even turn the blades. When I disassembled the unit, it appeared (I am not a professional repair person) that one of the arms that hold the shaft in the plastic assembly was broken off. I put the unit back together as well as I could. At least the blade could turn now. Its been about 2 months and there is powder residue left in my top rack, the dishes are not getting clean and I have finally summoned a repairman. I did contact KitchenAid and their cheerful reply was you need to call a professional repairman.

We purchased this oven (KitchenAid Superba convection oven) some year ago. Approximately two years later, we began to experience problems controlling the temperature. We had the oven serviced by an authorized repair company. The problem ultimately revealed itself to be the control panel. The oven was repaired. Sometime later, the same issue appeared. The oven was serviced and repaired. Months later, same issue. After a lengthy fight with KitchenAid, we replaced the oven paying a pro-rated price. Some months later; the same issue, more repairs. Same problem: the control board. Despite having an extended warranty in place, KitchenAid did not honor the warranty. The problems lie with the control panel which obviously suffers from a design flaw. Whatever reputation they may have enjoyed, we would never buy anything made by them under this or any other label, nor would we recommend their products. However, we receive regular correspondence regarding purchasing an extended warranty on the very product whose warranty they won’t honor.

My wife and I built a new house and moved in 8/2003. We purchased all KitchenAid appliances. We had to replace the ice maker twice on our 2003 refrigerator. The 2003 range top stove control panel does not work properly. The 2003 microwave completely stopped working at the end of 2011. The front door cracked in 2008 since it hits a screw at the underside. Our 2006 professional, heavy duty mixer broke in July 2012, my wife uses it about 15-20 times a year. How pathetic. They should be ashamed of the quality of all their appliance products.

This Kitchen Aid gas range was less than a month old when the first stuck and shorted key message popped up. The oven would spontaneously try to turn itself on at random times. I had to keep it unplugged when not in use. Then it got so I couldnt turn it on. After four repair sessions (thank God I had protection plan), they replaced it. My biggest mistake was getting the same oven!! How could I have been so stupid. Less than a month after getting it, the oven timer would try to go on and it would keep beeping. Then when I tried to start baking temp, it would only go to 6 degrees and I couldnt push any other buttons. The thing is a piece of crap. AND I have wasted countless days on the phone with SEARS and waiting for the repairman. No more Kitchen Aid for me. So frustrated....

The freezer drawer was bent and leaking air during manufacture. Ice built-up inches thick, then moisture leaked onto the oak floor. Warranty service takes hours to reach and starts with them saying you must have done something wrong. You have to contract with a local repair shop and pay them in advance, but order parts through Whirlpool. It has dragged on call-after-call for months and is still not fixed.

We paid more for buying American to get better products (dishwasher, microwave oven, cook top) and got average products. It appears the bottom line is what is important to them- Promise what you have to {to get the deal} deliver what you can {after the guy has given you his money}.

Last night our KitchenAid oven locked at the end of an hour long chicken bake at 350 degrees. I turned the bake knob off immediately. Within 15 minutes, the inside of the oven was on fire. Firemen arrived and by then, the glass front was broken and they put out the flames. Luckily, it was contained within the oven but of course, time for a new range now. Approx 10 years of use was fine for many years but this computer problem of locking and the very hot self cleaning feature just coming on by itself is ridiculously unsafe! Who knew a product could be so poorly designed that it would do this, start a fire by self locking and then heating up to serious temperatures!

My KitchenAid dishwasher has delivered 15 years of good, loyal service without any hiccups and I am grateful for this service. I would buy another kitchenaid dishwasher if and when my current one dies. It cleans pretty well, especially the bottom level and it is fairly quiet although I know more recent models are much quieter.

We have a (just barely) 3 year old KitchenAid refrigerator/freezer that has been very troublesome. First the ice maker was replaced; then the entire front door of the freezer had to be replaced because it had NO insulation; and now the top shelf in the freezer just exploded as I opened the door. There were only 4 small items on the exploding shelf so it was not too full. When I call the customer service number I waited over 20 minutes to speak with a real person who took down info and then transferred me to another person for whom I had to wait another 10 minutes. I explained that it was like a shot -- a boom sound and then tons of small pieces of tempered glass all over me, my kitchen, and into the adjoining office area next to the kitchen. KitchenAid response was that these things can happen -- seriously??? Waiting to receive a replacement shelf and waiting for a supervisor with customer relations skills to call me back.

KUDS30IXBL Superba Series Dishwasher - Having the same issues as the other owners have described. The control board has died three times in 2 years. When I called customer service they said the control board was under a 5yr limited warranty and that they would send out a technician to fix the dishwasher. Keep in mind they select the repairman who comes to your house to do the work. What they do not mention is that you are responsible to pay for labor, the initial diagnostic visit AND the second visit to actually fix the broken device. The day of the scheduled visit, the technician calls to remind me that there is a $70 charge to just come look at the device.What angers me most is that even though this is a repeat issue, and that Kitchenaid/whirlpool chooses the repair company (who should fix the issue right the first time), the company will not take care of the labor fee. Their official line is we just take care of replacement parts and that I should take up labor issues with the technician. I feel like this process is put in place intentionally to take advantage of their customers and to absolve themselves of any accountability for their poorly manufactured product. This company is perfectly fine letting their customers total cost of ownership grow out of control. At this point, I could have purchased another dishwasher just from the cost of repairs.To summarize, this dishwasher is garbage and the company treats their customers like garbage. Another example of that is that I also own the front loading washing machine that has mildew issues (currently in a class action lawsuit). Their defense is that their customers should know how to properly use a washing machine. This is a great example of a company that does not stand behind their product nor do they care about their customers. Im sure there will be a class action with this line as well.

Mergers Fail Consumers - We purchased Kitchenaid and Maytag appliances when we remodeled in 1996. Those originals are now approaching 20 years of excellent service but wearing out. Every one of the new Kitchenaid appliances has proven to be a complete joke. After a little research we are now starting to understand what happened and who is responsible.

I have never complained publicly before but for the protection of other consumers, I must share what happened to me yesterday with my KitchenAid stove and oven that I purchased 7 years ago for $1,245.00 (model number KGRA806PBT). It is supposed to be the top of the line product with convection oven. First of all, I agree with many people who have written here. I tried the self-cleaning oven one time when I first purchased it and it overheated and the thermal protector failed. The part was covered but not the service call ($100.00). I have never used the self-cleaning feature since. Also, for the past year, the oven has not always worked. As it heats up, I will often get an error sign on the panel. So, I just have not done much baking. Yesterday, I was not even using the stove or oven, and I heard a hissing noise in the kitchen and then a popping sound and then fire! The printed circuit board started a fire in the oven which immediately filled the entire kitchen with black smoke and flames. If I had not been home, I would have lost my house! But I happened to have been home! My husband was also home, although he was supposed to be at work. Thankfully he had a fire extinguisher in the barn so before much damage was done, he had the fire out. Of course Elders Appliance in Grandville, MI, where we bought the stove and oven, (and all our other KitchenAid appliances) said they have never had any complaints! Ya, right! Please do not ever buy a KitchenAid product. Terrible!

I brought a KitchenAid Dishwasher and a KitchenAid Refrigerator and both are THE WORST purchase I’ve ever made!! I’ve had problems within 30 days of my purchase. The dishwasher does not drain properly, parts were falling off, the top rack sprout continuously broke till the point of not being to use it anymore. My fridge kept building ice in the back of it, all the lights inside repeatedly die out, the ice maker makes ice intermittently. I could go on and on!! Please buyer beware! Buying KitchenAid is a complete waste of money!!

Purchased a KitchenAid refrigerator Model #KBFS22EWMS7 in November, 2012 along with a 4 yr extended warranty with a price of $1800. The first week in October 2013, there was a big pool of water on the floor near the refrigerator. Pulled out the fridge thinking a hose had been punctured or a connection was loose. But no, that was not the case. All connections on the back of the fridge were dry. Husband checked more thoroughly and could not find where the leak was coming from. Called the customer service number on the refrigerator user instructions and they set up an appointment with a service person. The service person came out on Friday, Oct. 18, 2013, checked all connections and pulled off panels and checked the back and could not find where the water was leaking. He confirmed there is a leak by seeing all the water on the floor, which looks like had been leaking for a while after seeing the edge of the wall with water damage and mold. But he could not find it and could not tell where it was coming from. So he gave my husband a homework assignment to somehow keep a watch underneath the fridge to determine exactly where the leak is coming from. How about that for customer service!!!! Now after seeing all the similar complaints and issues with KitchenAid, I am so afraid that we are in store for a nightmare of our own!!!! Our current plan is to put some type of rubber mat on the floor underneath the fridge and somehow jack up the fridge a little to be able to see underneath to watch for the leak. This is very frustrating and wish now that I had gone with Maytag!!!!

This may be a fine refrigerator; maybe we bought the lemon of the bunch? Either way, KitchenAids repair service/process is TERRIBLE. KitchenAid uses Flamingo Appliance Repair based out of Florida with a branch here in Atlanta. They have been to my house 8 times within 4 weeks and they have been incredibly rude and unhelpful. How many of you have that much time that you can take off from work? Yea, me too! The customer service representatives with KitchenAid and Flamingo have been polite, but all they can do is read to you the script that is written for them. Meanwhile, we have spent $3,000 on a refrigerator that doesnt cool below 50 degrees and the ice maker may or may not dispense ice from the door, which Flamingo cannot address if the one time it decides to work is when the technician is here.. I write this review, because I WISH I would have read this review before purchasing ANY KitchenAid product! Buyer beware!!

In 2007 I spent over 25K on KitchenAid appliances, one of which was a microwave convection oven that cost over $1700. In 2011 that unit failed because the heating element died. I was told by repair that it would be cheaper to replace the unit because even if repaired there was no guarantee it would last. No assistance from KitchenAid. I purchased a second KitchenAid microwave oven. Three years later it failed...The heating element died. When I contacted KitchenAid after numerous posts on social media and emails, they agreed to pay for the part but I would have to pay for the service call, which I did. Nine months later and the heating element has died again. I contacted KitchenAid and their response after numerous social media post was to offer me the ability to purchase a new microwave at discounted rate. The offer was only good for 48 hours. I did some research and found out that their discounted rate was the exact same price that the unit is sold at by major retailers. So now the company is being unethical by making me an offer that is supposedly below retail and asking me take a huge leap of faith and purchase a 3rd microwave? I feel like I have been taken advantage as Im sure many other consumers have felt by KitchenAids false advertising about the quality and workmanship of their product. My intelligence has been insulted by their feeble attempt to pass off the current retail prices for their units as special discounted rate that are being offered because of the issues I have had with my previous two microwaves. No one should purchase their products if they are willing to operate in this unethical manner. No one should purchase anything from a company that will not stand behind their products. I guess I will contact the local and national news outlets. Hopefully one of these agency will pick up my story as lesson to other consumers who are in the market for new appliances.

My KitchenAid dishwasher is 2-1/2 years old. I have been through four repairs of the upper plastic rack and it fell apart again this week. I went over to Lowe’s and asked if KitchenAid has changed the design/plastics used in the upper rack and the salesman told me Im the first person hes ever heard complain about this problem. Find that hard to believe when the repairmen tell me they carry the racks in their service trucks and its a huge problem.

On November 17, 2011, I used my self-clean function of my KitchenAid gas range (model # KGRS807SSS01) according to instructions in manual. The oven is only three years old. After one hour, the oven turned off. The door was locked and it was not due to a circuit breaker. I have had to have two service calls, purchase an electric roaster to cook the Thanksgiving turkey in and received no help from the KitchenAid call center because the authorized repair person stated that I needed part #9762774 for the touch control system. But was told that the part would not be covered under the five-year warranty because it is not the touch control system. Utterly frustrated after spending three hours on the phone, two service calls and over $400 to repair something that should work. Both repair persons stated that they advise never to use the self cleaning function of the KitchenAid range for just this reason.

KUPD02CRBL3 Dishwasher starts and after a few minutes the door pops open and it stops... Sometimes when I clean residue near bottom of the door or keep object away from vent in upper left of door, it will run. Unit is 7 yrs old. It has great capacity, is quiet and cleans well... just would like to know what the heck is going on with the door.Updated on 09/25/2015: I used the diagnostic to reset maintenance cycle that was located on the backside of the bottom plate of the dishwasher. So far its working well. Hope this helps everyone... also going to clean out area inside under spray wand to make sure there is nothing in pump area.

I purchased the KitchenAid refrigerator Model Number KS3C23C8EYY02 after building a new home which required new appliances. The date of purchase was May 2014. Today is April 5, 2016. Several months after purchase ice machine didnt work. This was summer 2014. After several visits from tech, it was fixed. Now, ice accumulating in my refrigerator and the fan is continuous on sounding like a twin engine in the kitchen. Tech said I needed a sensor. For a new refrigerator and may I say it was an NOT inexpensive appliance, I very discouraged by the quality. My warning to future buyers... Stick to another manufacturer or if you insist on purchasing, be sure to purchase extended warranty.

Same thing. The upper sliding shelf broke and KitchenAid will not cover it under their warranty. The place we bought it managed to get KitchenAid parts to fix it for us. But we too will NEVER buy anything made by KitchenAid again. At this point there is nothing they can do to make us a happy customer again. $1,143.00 for a dishwasher that breaks for the second time in 18 months.

I have had a problem with my brand new KitchenAid side by side fridge since day 1 !! The ice maker freezes up within a few hours of producing ice. The dispenser wont dispense ice because the ice is a frozen mess, but a slight leak of water continues to drip through the ice maker onto my wood floor. I didnt break it, it came this way! KitchenAid has sent 4 different repairmen from 2 different companies and so far no one has figured out what the problem is. Now they want me to setup a fifth appointment for another repairman to come. The unit has always been broken.KitchenAid should stand by their reputation and heavy ticket price and replace my fridge. They can fix it in their factory, but taking 4 days of work off to await repairmen to fix a brand new fridge is enough. So I still have a broken fridge, as my wood floors are being ruined while KitchenAid continues to try to repair it . Kitchenaid is a joke of a company and I will continue to share this information and my story until they replace my fridge!

KitchenAid stove - KESA907PSS (ARCHITECTSERIES). Almost burned my house down last night - 10-05-2016. Well one of the knobs got stuck on this stove and had a mind of its own sometimes. I worked on and off. Then last night I was cooking on one stove top and baking at the same time all of a sudden the panel got piping hot and started to smoke. Could not touch the panel and I smelled fire and then I lost power to the stove. I read reviews about this particular model and two people said that it caught on fire and they caught it in time. I threw it away and I will never buy this brand again. I paid 1500 dollars for this slide in glass top stove. I dont know why KitchenAid is not standing behind their products. Why dont they admit there is a problem with the stove and recall it. DO NOT BUY KITCHENAID.

We purchased our KitchenAid dishwasher three months ago. We have had at least two previous dishwashers which were fine. This model KDFE104HPS O leaves water on the dishes and the door. We had two repairmen look at it. The most recent said there seems to be no problem even though the dishes do not dry. He stated that 1) The stainless steel models seem to have that problem; 2) We need to get the water hot before starting the dishwasher so it does not lose the first cycle heating the water; 3) We should use a special rinse agent to aid the drying and 4) We should use the extra dry cycle. In addition, there is an odor that smells like a wet blanket and I think I have even smelled mold. I have owned five dishwashers over the years and have never had this problem. The solutions provided by the repairman actually will cost us more money to run the machine. The only good feature is how quiet it runs.

We purchased the above-captioned refrigerator in February 2013. For many month after the purchase, we dealt with a bottom freezer door that would freeze shut and could not be opened without using tools. After four different repairs, the door was finally fixed. Just this month the freezer and ice-maker completely failed. Initially we were told it was a control board. Luckily, we had a second opinion (which we paid for) to find out what was really wrong. Both evaporators have to be replaced. The freezer has been out for two weeks and will not be fixed until the end of this week. The refrigerator is defective and should be replaced.

We remodeled our kitchen in Aug. 2018 and bought matching, higher-end KitchenAid appliances to replace all the old ones. Nine months after installation, the upper rack in the dishwasher (Model #KDTE334GPS0) collapsed due to failed spot welds on the left-side rail. The welded areas were also very rusty. Luckily, the 1-year warranty had not expired yet and we were able to get the part replaced for free. But today the same top rack rail broke again due to the same failed spot welds! The weld sites are covered with rust again, just like before. Since the dishwashers warranty has expired, we will have to order the replacement part and fix it ourselves (for $44 with shipping) or hire an appliance repairman (not cheap). Ive had much less expensive dishwashers that lasted 15 years with no problems, including rails that that never broke. I would never waste my money on an overpriced KitchenAid appliance again. Maybe they should stick to stand mixers (mine is still working after 27 years).

We bought very expensive KitchenAid Dishwasher including the guarantee. As system works well until now (estimates) 3 years. But we have an annoying problem with the rollers of the upper part constantly are coming out. This part of the dishwasher is very frail and delicate including without any dish appears very heavy for the rails and plastic rollers. Definitely in my opinion is a mistake of design. We call the technician for the guarantee - the answer is no solution. Do not buy this dishwasher.

One year and two months after purchase the refrigerator needed a new compressor, evaporator, etc. It was not cooling the freezer drawer. Certified repair required two visits to diagnose and then make the replacements. We were treated very poorly by the tech. Who refused to state if the repair was successful only saying lets wait and see. Over two hundred dollars’ worth of food spoiled. Compressor runs non-stop. Not sure if problem was solved and concerned that more problems to come. Disappointing experience that was a huge inconvenience.

I bought the Model #KUDH03DTSS2 KitchenAid dish drawers. I loved it at first. Two dishwashers in one, operate separately. Cost over 1000.00. Then the problems. All covered under extended warranty. The Inlet and outlet Bezel part replaced at least 8 times. Said it was a manufactures bad design. Inlet and outlet Bezel parts made of plastic, when taps broke, that meant water on the floor. The control panel replaced at least 3 times. It is very difficult to find a service repair place that is familiar with dish drawers.

Purchased a KitchenAid dishwasher 5 years ago (# Kuds30Fxss4) and I continue to have issues, which now the dishes are suddenly not getting clean. Called the hotline and was told they never heard of this problem before that the top shelf (which the rollers had to be replaced in December which I was told it was a defect and I had to pay for the replacement) are not getting clean and now I opened it this morning and now there is rust on the bottom of the door... DO NOT BUY THIS PRODUCT.

My KitchenAid Superba Ovens thermal fuse has burned up for the 3rd time after the self-clean cycle. Every time I have called KitchenAid, they tell me they are not aware of a problem. Well **, there are more complaints than I have time to read. Even the repairman knows what the problem is before he even looks at it, he has fixed so many! I will be cleaning my expensive oven with Easy Off. Never buy a KitchenAid or Whirlpool product!

Well with the refrigerator be less than 6 weeks old we have had two services calls. It sounds like a small plane getting ready for take-off, and I have ice build around the freezer door as well as in the fridge on the ice maker. We have been told a part in the ice maker needs to be added so I believe KitchenAid is well aware of the problem but has refused to recall the fridge. Sorry we spent $3000 for a new fridge KitchenAid will not replace for a new working fridge. I love the look and the size of the fridge but at this point that the best part of it.

On September 30, 2014 we purchased a Kitchenaide 42 side by side refrigerator, Model # KSSC42QVS06, Serial #K43809168, Sales #5508519 from Pacific Sales in Escondido, CA. When it was delivered there was a dent on the right panel. We were desperate to have the appliance as our other refrigerator had stopped working and we had had several hundred dollars food loss. So, we were told that we would be able to have the door replaced within a reasonable time without a problem and an appointment was made to have a local repair and parts company evaluate the dent and order a replacement door panel. On October 3, 2014 the local repair and parts representative wrote up an order for a new right side door panel. It is now December 28, 2014 and the panel has yet to be replaced! I have contacted the local parts people and have called Whirlpool directly without success. There seems to be no definitive date of replacement available. How can you possibly operate in such a manner and expect repeat business? What has happened to you integrity? Please let me know when we can expect a replacement door panel as soon as possible.

I used the self-cleaning cycle for the first time on my KitchenAid (Model: YKESS970) electric range which cost me over $2,500. The oven is now a year and a half old and completely finished. The door is locked and the display panel is not working at all. I called KitchenAid and they said that the parts might be still under warranty but we have to pay the labor of $81 just for them to show up, plus $19 every 15 minutes (the first 15 minutes are free). Wow!

Design problems: Veggie & meat bins difficult to remove to wash as fridge door hinges don’t open far enough; ice bin jams, mechanism is frozen in place & won’t dispense, warm water must be poured in to release it, making a huge wet mess; front panels on both freezer pull-out baskets fall off dumping items on kitchen floor; very poor insulation - outside of fridge is always cold. Would not buy a KitchenAid again.

This has been a good fridge, consistent temperatures to keep food safe. It has good storage and overall has enough space for a four person household. The only problem we have is with the ice maker. It quit after 2 years and is unrepairable.

Worst fridge ever. All the shelves are broken on the plastic edges. Basically, the plastic parts crumble after a few months. We have replaced them and they broke again. The ice maker has never dispensed ice properly. My sister has the exact same experience with her KitchenAid fridge. We both paid a lot of money for these fridges. Run away from KitchenAid fridges!

The freezer works ok but no matter what the refrigerator setting is set to, it does not keep cool (about 50 degrees F). I have tried replacing the fan, thermostat, and even the control board without making any difference. This is one refrigerator to stay away from.

For once we have clean dishes coming out of the DW every time!! It even cleans pots really well. Love this dishwasher!! It is pretty on the outside, efficient on the inside.

Ive had this refrigerator about 20 years and it works fine except recently. The ice maker has been problematic. It makes ice but we have to take it out manually as the little black door does not work properly anymore and ice cannot be dispensed automatically.

Our 8-year-old refrigerator, KSSC36QMS01, stopped working just before the holidays. After struggling to identify the source of the problem, we found the comments and instructions from Chris of Vancouver to be exactly what we needed. The symptoms for the refrigerators were identical and the instructions he posted were easy to follow. We were able to fix the refrigerator the day I found his instructions here and was saved having to purchase a new refrigerator when this one was only 8 years old.

The glass on my KitchenAid lower wall oven shattered (it was not on at the time). When I called KitchenAid they gave me the name of their local approved repair vendor. I ordered the part and paid the high price for a replacement. When the repair technician came to replace the defective part HE COULD NOT DO SO! The replacement part had not been manufactured properly. It was defective. The subject part was the outside glass pane attached to the stainless front panel. The glass was not centered and there was a 1/8 gap on one side and the other side was attached so that the part was twice as thick as it should have been. The thickness prevented the attachment screws from connecting. Obviously, Whirlpool is not familiar with the concept of quality control. The technician took the defective part back to their shop and ordered a new replacement. That part has the same defect! I am told that the vendor has tried several other suppliers and have not been able to find a non-defective replacement part.I never had trouble with replacement parts when Hobart owned KitchenAid! The Whirlpool organization negotiated the lowest price possible with their replacement parts vendor--probably in China--who gives Whirlpool their moneys worth and KitchenAid owners now suffer with the result. IT HAS BEEN SIX WEEKS and there is not a properly manufactured replacement part in sight!!!! This oven is almost twelve years old but for the price KitchenAid charges it should last one hell of a lot longer than that! Model: KEBC208KSSO, SN: XM4400465. Sadly, the approved Whirlpool vendor who is suppose to be repairing my oven door has not bothered to call me back since the first week this fiasco began.

Purchased Model#: KRFC302ESS refrigerator, 8/3, for a whole kitchen remodel. It was delivered Saturday 9/19. By Sunday the freezer quit working, by Monday the whole fridge quit working. For $3000, I expected more out of a KITCHENAID refrigerator. I had to wait 6 weeks for this thing and only to last ONE DAY? Unfortunately I purchased all Kitchenaid appliances, otherwise I would switch to another brand. Lowes has the option to repair, BS, this is going back and I am ordering another.

I bought a KitchenAid refrigerator on 5/30/11. The divider between the 2 crisper drawers has broken 3 times. It is now out of warranty but even if I had purchased an extended warranty, I was told that its purely cosmetic and would not be covered. I am unable to use my crisper drawers, but was told it is strictly a cosmetic issue! In 2011, I replaced my microwave, refrigerator and dishwasher with KitchenAid products. I will never purchase another KitchenAid product again. I would have even been willing to pay the difference in price to replace the refrigerator as obviously, this one is defective. But I could not get past Your problem is merely a cosmetic one.

Everything on this dishwasher has been a nightmare since the first day. Like everything else we have purchased at Lowes, its pure junk. The racks have fallen apart, and the technician literally replaced every working part...and said lady you basically have a brand new dishwasher now. I had to replace every working part. Well its a year later and all of those new working parts are now no longer working. It is as if the thing is not hooked up to electricity. I will NEVER EVER buy another KitchenAid piece of junk no matter what it is. The reason I bought this in the first place was because I have a 30 year old KitchenAid mixer that runs like new. Regardless of this... I am done with KitchenAid. If only we could rate these fewer than one star!

I paid > $3,000 for a KitchenAid French door refrigerator that has had the cooling system go out every 6-8 months (4 times now) since purchase. Cannot get replaced, only repaired each time. Lose food each time, have to defrost fully, water everywhere on hardwood floors, replace thermistor part each time that only lasts a short while. I am very dissatisfied with this high-end, expensive unit that I cannot get replaced.

I have a KitchenAid dishwasher that has had the digital control pad replaced at least 4 times, which is out of warranty, and is bad again. My father has a KitchenAid and has the same type of issues. I will not be purchasing another of their products again. Buyer beware.

I purchased six appliances when I upgraded my kitchen: refrigerator, range, microwave oven, trash compactor, and beverage center to the tune of $10,000. At this point, I would never recommend KitchenAid to anyone. The microwave broke and the part was never available. After months of arguing, I had to get a new one. The refrigerator’s thermostat went out and they did not make the part. I had to get a new refrigerator/freezer. Now, I ran the clean cycle on the oven and the oven overheated and locked up for the second time. The oven is now not operable and I will have to pay a service man to put in another new thermostat. My research shows over 400 complaints. These ovens are a poor design and the self-cleaning feature cannot be used. In addition, I have had to have the trash compactor repaired. The appliances are 36 months old. And when I call KitchenAid, they really dont care to resolve the issues. Very frustrating!

KitchenAid dishwasher KUDS30FXSS4 - The overall cleaning of this product has been good. However, I have replaced the adjusters on the top rack twice which has cost me $150. The pieces are flimsy plastic pieces that I am sure will need to be replaced again as they have only held up for 1 year each. The inside screws that hold the door together came unscrewed during a cleaning. Thankfully I was home to clean up the puddle that was growing on my wood floors. I am not happy with this product and am disappointed that I paid so much for it and continue to pay for a top name brand appliance. I will not purchase another KitchenAid dishwasher nor will I recommend this product.

I purchased a KitchenAid refrigerator. I could never get the ice maker out. Later found out it was stuck shut. At about 11 months I notices residue on the bottom of my glass after my drink sat. The volume of the powdery substance was quite substantial and noticeable. I really worked on the ice maker and forced it open. There was a pile of white powder inside the ice maker and on the sides of the interior. I cleaned it thoroughly removing all white power and thought the problem was solved. They just forgot to clean it before shipping it. After cleaning it the water/ice was clear. Within 3 months I noticed the white powder was back in my drinks. I cant believe how much of this powder I must have ingested. I called KitchenAid. Sorry you are out of warranty. I suggested they come out and get a sample of this white powder and identify it as harmless or toxic, if not for me then other who may have not noticed it. Sorry your out of warranty. Can I send you a sample of this powder and you can tell me what it is and if it is normal to be in my drinks. No. CAUTION!! LOOK in the bottom of your glass after the ice has melted. Dont let your children drink this substance. Write me if you have had similar experience.

We purchased a KitchenAid dishwasher on 10/6/13; it was installed 10/9. Within 3 months the blue dirty indicator light no longer worked. And within the last month (after ~5 months of use), the green clean light no longer resets automatically like it is supposed to when the door is opened after removing clean dishes. All kinds of bells and whistles that are really cool but they failed so quickly? And lights arent covered by the warranty?!?! Really!?!?

I think it is a design flaw. No vent to let steam escape in dry cycle. Chat with person didnt help. Tried calling and was told it would be a 80 minute wait. Old dishwasher had a vent in the door, worked well, but circuit board went out.

I purchased a microwave oven, model KBMS1454SBL-1. About a year and a half into the product, the dashboard lights went out and stopped working. I went to the KitchenAid website and filled out their contact form in which they referenced I visit their service page. I filled everything out in on the service page. On that page it indicates the following: If your appliance is not under warranty or covered by a service contract, then the charge for the technician to come to your home will cover diagnosing the problem with the appliance, and a written estimate for the repair. To me that is vague. Does that mean that once the technician will do the repair, then I will be charged? Oh and also how much will I be charged? Well here is what happened.On March 23rd, 2013 I waited all day at home (wasting my time) waiting for this technician to come out. A representative from a company called A&E Factory Service came, looked at my unit and said, Oh, the dashboard doesnt work. It will cost $250 to replace it. I said, That is too much. Dont worry about it. I can order the part myself and do it myself as well. But it does not end here. He explained that now I have to pay him $129 for his service. I exclaimed why. He said, Well, that is what it costs! I was shocked. At no point did KitchenAid or A&E inform me of the cost for this service.April 26th I finally have time to call A&E and tell them I want a refund because no one at any point asked me if I wanted a service for $129. They explained that they would not give me a refund. I spent about 40 minutes on the phone with them and another 40 with KitchenAid, each blaming each other or saying that I should have assumed that it would not be free. But if KitchenAid does not state the cost and the contractor A&E doesnt explain how much prior to, how is that a fair practice? My service order number with A&E is **.I will never buy a KitchenAid product again. A&E explained that it does happen sometimes and that I should ask the KitchenAid management to do a conference call with A&E to get a refund. I called Kitchen Aid and they dont even consider the idea. They just say, Its not our problem. Your product is out of warranty so its not our problem. What a joke. A company that truly can give a rats ** about its products or customers! If I had wanted someone local to fix my problem like A&E and called them myself instead of doing the service through KitchenAid, A&E explained that they would have informed me prior to coming out. But because I did it through KitchenAid, then its not their problem. They are only supposed to show up, diagnose, collect money and then leave. Nice little partnership they got going! Screw the little guy, then waste his time and then try to overcharge for a part. Unbelievable! Never again! I will stick to brands that actually go out of their way and help their customers, whether a product is in warranty or not! Never again!

We bought all new appliances for our lake house from the same company we had bought appliances for our primary home (and NO it was not from a big box store but a legitimate appliance company). In 2013 we purchased KitchenAid refrigerator, dishwasher, double oven, range, microwave. The first season we had issues with the freezer draw icing shut and condensationing. Called the company. They came out and made some adjustments. Everything seemed ok. In 2014 we noticed the ice would work periodically, but then just started working. The range and microwave have never kept the correct clock time. Then late summer about a month prior to shutting the house down for the season. The freezer just stopped working.Then wishing 14 days the refrigerator stopped working. Being the end of the season, we emptied the appliance. I have called the company that we had purchased the appliances from (which had went bankrupt and was purchased by another vendor). I have yet to receive a call from the vendor. Know Im stuck on an island and trying to find an appliance company to hopefully repair my 3-year-old refrigerator. Unless the appliance can be repaired reasonably soon and at a fair cost I would never purchase or recommend KitchenAid appliances again.