I dont know where to begin. There are SO MANY design flaws on this stove. The stove top burners look fine but you cannot fit more than two pots on it at a time (unless you are using very small pots). The back two burners are so small and inefficient they can really just be used for warming. The broiler consists of a single tube that runs front to back so the middle of whatever is cooking burns while the sides arent browned. The bottom rack of the top oven is so close to the bottom that food scorches on the bottom as well as your hand.I bought this stove 2 yrs ago and had continual problems with fluctuating oven temps (Used a conventional thermometer to check). The thermostat was replaced. A couple of weeks later, the computer board was replaced. Still didnt work. Quoted the lemon law policy and the stove was replaced. The oven then worked although I am stuck with the design flaws. Now the oven temp is becoming erratic again. I did buy the extended warranty but am anticipating an ordeal. P.S. I have never used the cleaning feature because I read consumers reviews.

We have a (just barely) 3 year old KitchenAid refrigerator/freezer that has been very troublesome. First the ice maker was replaced; then the entire front door of the freezer had to be replaced because it had NO insulation; and now the top shelf in the freezer just exploded as I opened the door. There were only 4 small items on the exploding shelf so it was not too full. When I call the customer service number I waited over 20 minutes to speak with a real person who took down info and then transferred me to another person for whom I had to wait another 10 minutes. I explained that it was like a shot -- a boom sound and then tons of small pieces of tempered glass all over me, my kitchen, and into the adjoining office area next to the kitchen. KitchenAid response was that these things can happen -- seriously??? Waiting to receive a replacement shelf and waiting for a supervisor with customer relations skills to call me back.

After 2 years my KitchenAid Dishwasher model #KUDC10IXBL2 needed a new circuit board replacement. We had an extended service contract - great you would think, but not so. After replacement, we had water leaking from the dishwasher. Now my hardwood floors are lifting and I have bowls under the door to catch leaking water. This is after numerous repairs of the gasket. KitchenAid does not take responsibility for damage done to your personal property. KitchenAid also contracts with a repair company called A&E. A&E gives you a time frame for repair between 8 am and 5 pm, so to say the least we have lost out on vacation time as we need to take a day off for repair. Each time the repair guy comes additional damage is done - most times they forget to have ordered the necessary parts, so need to reschedule to come back out. This last time I phone KitchenAid who told me the service guy could deem the appliance a lemon, however the service guy told us they would not allow him to do this. A&E has put into repairs on this dishwasher over $800 and we paid $535 for the item. Last week A&E came out again, it ran well before they left. The next day I went to run the dishwasher and bolts popped off and the unit gushed water. Seriously! My recommendation would be research your product well, not purchase a service contract through KitchenAID and ask if the service repair company contracted with is A&E. Bad experience and the poorest customer service ever!

I am a semi retired senior that saved to purchase my last (what I thought at the time) kitchen range. I have owned KitchenAid ranges in the past and have been very pleased. There were two reasons I purchased this particular brand, it doesnt make any fan noises and for the self cleaning system. To my delight the stove is very quiet and allows an option to turn off all the normal beeping noises and the elements work well. That being said I have never been so disappointed with an oven cleaning system, it DOES NOT WORK AT ALL and yet the company continues to produce this system misleading the public. To me this is a criminal offense except I have no way to make them accountable. I am so disappointed with KitchenAid that they would associate themselves with such an inferior product. It is crucial for me to have a self clean oven and as one of thousands I am now stuck with a product I have come to hate in my kitchen. I am an avid cook and now find there are many products I am unwilling to cook as I have no way to clean my oven. I made wonderful Yorkshire puddings the other night and my husband spent two hours trying to clean the oven but the interior is so shoddy (not really a porcelain coating just some cheap material that cant withstand a proper cleaning and wont come clean with water being heated to 200F doesnt matter how many times you try). The first time after I used the self clean (I have only had the stove for 4 months and cleaned it 5 times) I sat down and cried, having spent so much money and having so much disappointment was a bit overwhelming. I called the place I bought it, they are really great, said the only thing they could do was to sell me a different stove at cost. I appreciated that but I now dont have the funds to do this or I would just to get rid of my stove. I have an extended warranty but this is not considered a warranty issue. I really have trouble with KitchenAid not standing behind their product but more so with a problem they know exists but keep producing, and as consumers we seem powerless to enforce change. As a side note, the oven wasnt hot enough and it does have an option to calibrate the temp. but even so because the oven is not well insulated or made of quality porcelain. During the cooking the temp. can drop as much as 50 degrees before it heats up again which can really affect the cooking process. So all around in general not very happy.

My last Kitchen Aid refrigerator lasted about 10 years before I finally gave in and bought a new one. It froze food items stored near the back of the refrigerator. I was not going to buy another Kitchen Aid product, but the consumer report reviews led me to believe that people were happy with the product and I got suckered in. Biggest mistake EVER.I had only had it for six months and began having problems with the freezer section. Repair person came out and fixed it. Then the food started freezing in the refrigerator section. Repair man came out and changed a part and it actually worked well for several months. Now everything is freezing and this is a very expensive issue because you have to buy all new fruits and vegetables and other products that have been destroyed by the freeze. This unit is only a couple of years old and has been nothing but problems. I went online and there are people who have solutions, but they are not things a woman can easily do. Repairs are expensive. And this is a new appliance!The company should be accountable for their products. This is so incredibly frustrating and has cost me so much money. I will never buy a a Kitchen Aid product again and am letting everyone I know through social media not to do so as well. I am trying one more avenue with this company and then will take other action.

Bought the product from Best Buy. Had it only 4 years & it stopped working. According to the technician the control panel needed to be replaced, which would cost us $500!!! Before the KitchenAid I had a Whirlpool Gold dishwasher that lasted me 12 years. By buying KitchenAid I thought we were invested in another 12 years if not more. Were we surprised! Generally, I have read high reviews about the product and found them to be true. Nowhere did I read that the product had a very short life span otherwise I would not have bought it. Would you invest in a product for 4 years? Not only do you have to pay for another dishwasher but the installation & inconvenience too.

The Aqualift in this oven does not clean. I just finished scrubbing the oven as I had to before self-cleaning ovens. Had I known I never would have bought this very expensive range (over $3,000). Buyer beware!

I bought this KitchenAid dishwasher thinking maybe it would last more than 6 or 7 years like the other brands Ive had. This one actually needed a repair before it hit the 4 year mark! Needed a new computer - of course the part was under warranty (five year) but the service call and labor were not. Spent $155.00 to have the part replaced. I also had to replace the upper rack after approx. 1 1/2 years. Ive had cheaper brands that have lasted longer without repair so next time I know better - Ill stick to the lower end brands as there seems to be no difference in the quality anymore. Disappointed!!!

We purchased a new KitchenAid SS French door fridge. It began having problems immediately. Including not working at all. Imagine the hassle of and loss of a losing all those foods. We purchased a floor freezer to save what we could while KA tried to repair the problems. When the issues continued, we convinced KA to refund our money and they came and took the horrible thing away.

I bought a KitchenAid refrigerator on 5/30/11. The divider between the 2 crisper drawers has broken 3 times. It is now out of warranty but even if I had purchased an extended warranty, I was told that its purely cosmetic and would not be covered. I am unable to use my crisper drawers, but was told it is strictly a cosmetic issue! In 2011, I replaced my microwave, refrigerator and dishwasher with KitchenAid products. I will never purchase another KitchenAid product again. I would have even been willing to pay the difference in price to replace the refrigerator as obviously, this one is defective. But I could not get past Your problem is merely a cosmetic one.

In May of 2017 my husband and I moved in to our newly built home. We purchased KitchenAid appliances. A dishwasher, a refrigerator and a stove. Shortly after they arrived I noticed that there were dents in the freezer door. They came to replace it. Then we noticed rust forming on the outside of the refrigerator. We had someone come and check it out. He told me to polish it more. That didnt change it in anyway. He came back out and said they will replace the doors.They ordered new ones. In the interim the new freezer door was getting rust on it. Then the compressor and the thermostat went out. They came to fix that problem. Now we are getting new doors and then they need to replace the freezer door. Now after all of this, the dishwasher is rusting. Our KitchenAid appliances have only been in our house for 4 and half months. I called the company, I called the place where we purchased them to replace them to no avail. We need help. We spent our hard earned money on a faulty product.

The valve that allows water to shut off in the dishwasher freezes open causing the water to flow out of the front of door and flood your floor. The first time I was standing there and thought the door may not have closed. About 4 months later I was not there and it flood the kitchen, into the hall and living room. Called Sears. They sent a repair guy. He saw the water did not turn off even when you opened the door of the dishwasher, he said these valves have a problem and sometimes it is intermittent. Sears tested the valve and of course it worked, so they said the water damage was not from that. So lesson learned take a video. So where else did the water come from? Spent $800 for a turn off valve for dishwasher under sink and plumber said no leaks. Need this valve because I do not trust this dishwasher, will be looking at Bosch.

We bought a stainless steel, built-in KitchenAid dishwasher about two years ago when we were renovating our kitchen. It has been a huge disappointment ever since. It doesnt actually clean the dishes, no matter what setting we have it on. It leaves bits of food and random stuff on everything. It smells like rotten eggs when it runs. Plus, it runs for hours and hours - why? It does not effectively dry the dishes. We have had it serviced at least three times with no real improvement. Really, at this point, it is just a glorified dishrack and we end up washing almost everything by hand. Cost over $500 and is worse than the $200 dishwasher we had before. Dont buy, unless you just secretly want a fancy, stylish dishrack.

Our Gas Range/Oven is a little over two years old. It has a self cleaning feature, that you would think I should be able to use. The first few times it worked fine, no issues. I used the self cleaning feature in November of 2017 and received an error message, but didnt really tell me the problem, after it was done the oven door locked and I could not get it to open, even after I tried to cancel and reset. I had to call a repair person, since KitchenAid wanted no part of it, since it was no longer under warranty, how convenient. $180.00 dollars later it was repaired, I needed a new part, since the technician said that with the self cleaning feature it tripped something in the electrical system, and he also added that it will probably happen again. So I have this self cleaning and I cant use it. Unbelievable.Anyway, I did use it again, and no issues, but last night I set to self clean for one hour and guess what, it happened again. My door is locked and the inside oven light is on, and I cant turn it off. I reached out again to KitchenAid, and they were very sorry and would refer this to their support team, but no recalls on my appliance are on file, therefore, they cant do anything for me. Unbelievable, now Im waiting for the repair person again to fix the issue again, and Im the one paying for it. NEVER EVER again will I buy a KitchenAid product. Obviously this is an issue with their product and not my fault, but they could care less.

I was talked into purchasing a KitchenAid dishwasher by a sales associate. I went in to buy a Bosch (great product) but was talked into spending a little more because KitchAid is suppose to be the best. I am here to tell you it is NOT!! First, my heating element went out. It was a recall for that particular year so they sent me the parts free of charge but I had to pay someone to replace it! Then the wheels dry rotted on my top rack. That was another recall so once again, they sent me the part (top rack) free of charge, but it was up to me to install it. NOW...the wheels on my bottom rack dry rotted, not a recall (how odd bc the top rack did the exact same thing), this time they are not doing anything to remedy the faulty part!! This company is terrible! DO NOT and I repeat DO NOT buy KitchenAid Appliances! They are truly a waste of money and they do not stand behind their products!! Terribly Disappointed!

Kitchenaid 29 cubic ft. refrigerator is a complete lemon. Repair company has rebuilt whole fridge twice, from computer system, evaporator, dehumidifier, gaskets, drawer rollers, ice/water LED pad, and not to mention the pitting (rust) on the outside stainless steel. Best part, its not even 5 years old.

KBLS19Ktms1 - My wife and I purchase the above refrigerator and from day one we had a noise issue, clogged drain tube which causes leaky water situation every day. I did some research and apparently Im not the only one having a problem. The internet is loaded with complaints for these product. Ive had two repair call - both cost $125.00-150.00. Ive complain to KitchenAid, however they just pass me off as a non-valued consumer. Ive reported them the BB and will no longer purchase their product and I would strongly recommend not to purchase any of their products because of inferior design workmanship and customer support.

We purchased the above-captioned refrigerator in February 2013. For many month after the purchase, we dealt with a bottom freezer door that would freeze shut and could not be opened without using tools. After four different repairs, the door was finally fixed. Just this month the freezer and ice-maker completely failed. Initially we were told it was a control board. Luckily, we had a second opinion (which we paid for) to find out what was really wrong. Both evaporators have to be replaced. The freezer has been out for two weeks and will not be fixed until the end of this week. The refrigerator is defective and should be replaced.

My KitchenAid Superba convection oven was self-cleaned for only the first or second time last night (bought in 2003) and now it will not heat up. I followed the instructions exactly, and the self-clean feature worked fine. Now, all of the electronic controls work, but apparently the thermostat burned out. I have read scores of complaints about this same issue, yet KitchenAid is not admitting a problem nor paying for the repair. Ridiculous.

Have been purchasing KitchenAid for years. Usually very satisfied. However, their products have changed. They are not made as well as they used to be. Especially this dishwasher. I have to clean it at least once a week with dishwasher cleanser. The dishes still come out dirty and that’s after I also rinse off the dishes before I put them in the dishwasher. I usually have to run the cycle twice to get them clean, and even then the dishes still don’t come out completely clean. I’ve also tried different brands of dishwashing detergent and finishing rinses. Even if I reduce the number of dishes I put in the dishwasher, I still get the same results. I had the machine looked at while it was under warranty. All they did was clean the arms. I was still getting the same results. KitchenAid did nothing for me and once it was out of warranty, they wouldn’t do anything. Now I’m stuck with a terrible dishwasher.

I thought I was buying a quality product when I purchased my side by side KSF26C7XYY00 refrigerator. The refrigerator I had was very old and not cooling. Since I was renovating my kitchen, what better than to purchase a quality product like KitchenAid... Unfortunately that was not the case! After six months to the day, the freezer stopped working. I had to throw everything away the day before Christmas. Knowing no one would be taking calls on Christmas I waited a couple of days. In the meantime, the refrigerator side stopped cooling as well. I called the KitchenAid customer service line to go through the proper procedures and protocol for the warranty. The service guy came out on Dec. 28 and told me he did not know how to fix it and he would order the parts. Several days pass. I had to call them to find out where the parts were only find that they had no idea. There was a new tracking system and they could not track the parts in transit. After a week and a half and after speaking with one of KitchenAids corporate reps and some emails to the Brand Experience Senior Manager they finally agreed to replace the refrigerator. You would think this would be a good thing however they had to order it and it would take 7-10 days. After calling the delivery company I found that they had had the refrigerator and no information on who it belonged to, yet no one investigated this. I received the new replacement refrigerator on Jan. 20. Now, you would think that the saga would be over, but no. After nearly ONE MONTH without a refrigerator, the new refrigerator does not work! The freezer is not freezing and the refrigerator side is only slightly cool compared to the 37 degrees that it is supposed to be according to the manual. I called KitchenAid only to have the customer service person tell me I needed to make an appointment for a service call. At this point I am beyond frustrated and I would like to get my money back so I can buy something that works. I cant afford to replace food or eat out daily. I will NEVER buy KitchenAid or any of their affiliates again and will advise everyone I know and work with (the 9th largest school district in the US) of the same.

Bought KRFF507ESS01 French Door Bottom Freezer. Has continued cooling issues since product was 6 month old. Now we are in the extended warranty and its worse than you can imagine. I have been 4 weeks with use of product waiting on parts. KitchenAid does not care, AIG does not care. I would caution anyone interested in their product, and service. STAY AWAY FROM KitchenAid at all cost.

Do not buy KitchenAID refrigerator KFIV29 model. My refrigerator stopped working in less than 2 years. I had an extended warranty and they basically kept on sending a service contractor to address the issue who kept on finding new issues as to why my refrigerator was not working. KitchenAid refused to take any responsibility in regards to the quality of the product or the extended warranty that they sold to me in the first place, and refused to help solve the problem. The extended warranty company refused to stop the payment to the contractor until they had a confirmation from me that the refrigerator was actually working and six weeks in I still do not have a refrigerator.

I am sick to my stomach... Just redid my entire kitchen in KitchenAid products thinking they were a good investment. The built-in wall oven is the WORST. I have used it once, for one batch of cookies - 350 degrees, bake time - 10 minutes. The first sign of trouble was how loud the oven was when cooking, seriously annoying. I figured I could get used to that, thinking it was just new technology at work. Was I ever wrong. The fan (and it is loud) has continued for an hour... As I write this, it is still as loud as can be. And we are talking only 10 minutes of cook time at 350 degrees! I am so bummed I cant stand it. I have never written a review for anything in my life, but because I know that I am going to have absolutely no recourse on this (I can hear it now... But there isnt anything wrong with the oven), Id like to prevent someone else from making the same mistake.

The very first time I utilized the self-cleaning feature of my oven, the screen went completely black (never to come back) and the door would not unlock. First thing I did was google the problem and it looks like Im not the only one that has encountered this, and that is an understatement. There were literally hundreds of accounts of the same thing happening. I contacted Kitchenaid and they told me that there has not been a recall on my range (model KGSA906PSS00) and that there was no known problem...really?? The best part was that the replacement part is almost $400 and they would gladly transfer me to the parts department to purchase it. Thank you for the help.

I bought a brand new KitchenAid refrigerator on December 26, 2013. On February went out, only lasted a year and four months. The unit does not cools and does not freeze - all my food went to waste. I contacted KitchenAid as soon as this happened. Has been almost four months and till this date they have been giving me the runaround. I been calling them every week. They keep transferring me to different person apologizing for what happened and still my fridge has not been fixed. It seems that they cant find anybody to work on it.I contacted a local service guy from Maytag. He did me a favor to check the damn thing. He told me what it needed. When I asked him to fix it he stated that the unit was under factory warranty and KitchenAid needed to take care of it. He also told me that he would not fix it because he would not deal with them. He also told me to call them again and keep insisting for them to fix it. He did mention that they would give me the runaround to avoid fixing it. He was was right. Here we go almost in the middle of June and still cant make them to fix my refrigerator. There is any one can tell me what I have to do to get this people to fix it. Somewhere I can call to ask for help. The unit was not cheap. I paid almost 3K for the refrigerator - for the damn thing to break in a year and four months. Help!!

I purchased a suite of appliances after a home renovation and recently took delivery. The refrigerator (Model KRFC704FBS00) has not worked properly since it was installed on January 10, 2018. The water on the door does not work at all, the door for the filter does not snap closed. The water was leaking so badly at one point I had to shut the water line off. I am on the my second service company and they still cant get it right. And that is just the refrigerator!!! Two of knobs on the stove were bent. The vented microwave above the stove has a handle that gets so hot you risk third degree burns if God forbid you forget to cover your hand before you pull the door open! I rarely use the dishwasher so I cant comment on that. PLEASE stay away from KitchenAid especially the Bella series!! I have learned that KitchenAid stopped making this series because of so many problems but that does not stop stores selling this garbage. I am really upset with Whirlpool, the service companies , the salesman and the store on Route 35 in Middletown, NJ that sold me this mess!

In about a month the ice and water quit. Now not cooling and makes a noise similar to a leaf blower or lawn mower. Going on my 4th month. Service has been awful. Awaiting my 3rd time for Diamond Appliance to arrive and not be able to fix. There was a delay because Diamond had my name, address & phone wrong. I am not Carol in Virginia. I’m Linda from Kansas. Geez. BUT the latest is that I have to defrost the refrigerator on Sunday prior to my Tuesday appointment. Now its not cooling. Food is ruined. I had a bout of food poisoning this week that I think may have been the eggs. Now moving all the food to the garage. Some to the trash and some to the garage fridge. I have been told the warranty doesn’t cover food loss. I know Tuesday will not be the day it gets fixed because Diamond gets paid EVERY time they come to my house. What is the incentive to fix? He will tell me another part needs to be ordered and set another appointment for the following Tuesday .. But if he does, he will have to help me push this to the curb for pickup. I cannot help to think that mine is the only bad apple. It’s a good looking fridge but I wouldn’t get it if you intend to use it.

This product is an expensive piece of junk. I would not recommend it and beware before buying. Two years ago, I purchased a 24 KitchenAid electric wall oven (Superba) which never worked properly from the beginning. I thought I didnt read the recipe correctly! It never thoroughly baked/roasted in the center and now, the outside of the cake is baked but the inside is raw. Same with roasting meats. The same applies for both regular bake and convection.

We bought the dishwasher about 2 months ago, I have had Sears service out to check it out and the tech basically said it was all my fault. The dishwasher doesnt clean, it doesnt dry, you cant interrupt the cycle (add a dish) without starting over. I have to make sure the dishes are spotless before putting them in the washer. Many times the detergent door wont open and when it does the packet just sits in the holder and never gets into the washing area. I feel that I have wasted close to $850.00 which is something I can not afford. I would never buy anything they manufactured again.

I have purchased a KitchenAid oven. Never again. It takes over 12 minutes to heat up. All the while it is running, it is loud. The burners take forever to get hot also. I have also purchased a refrigerator. The ice maker is awful...Its too small and doesnt make ice fast enough. The other product from KitchenAid I purchased is a front load washer and dryer. The washer needs to be cleaned all the time. I was not told that. The dryers lint catcher, for a large capacity dryer, is so small, its ridiculous. None of these things were mentioned to me. I would have never purchased these appliance if I knew! Very upset buyer.

Less than a year old KitchenAid stove oven racks falling off on one side. Thanksgiving turkey dinner and grease spilled over caused fire! This is a safety issue, government needs to step in. The company knows these racks are an issue! I had to pick one star - would have picked none if allowed!

When we were in the market for a dishwasher, we mistakingly took the word of an employee of a big box appliance store on the suggestion of the best mid-range dishwasher. Big Mistake. We literally wash our dishes before putting them in the dishwasher and then we have to scrub some of them after they are washed in the dishwasher. I think we mainly use it for glassware...it is not capable of cleaning anything beyond glasses that have held mainly just water. This is, without a doubt, the worst appliance I have had the misfortune to own. Cannot wait for it to totally die so I can replace it.

My wife and I, the only folks in the house and in our 70s, remolded our kitchen with KitchenAid products. The refrigerator, now 5 years old, has had two ice makers replaced at $700 and the temperature panel for the refrigerator side hasnt had a light for 3 years. The ice maker chute mechanism simply fell apart one evening while we watched TV. The microwave door hinge fell off and the temperature probe in the oven stopped working. We had two sets of GE appliances in our 54 years and replaced them with new styles, not because they were broken. KitchenAid customer service told me I should expect to repair kitchen appliances and would send a repairman if I paid for it? What a ripoff!

I purchased new KA 5 burner gas range, French Door Refrigerator and Dishwasher in 2013. All stainless steel appliances. Did this purchased as I owned Whirlpool or Kitchen Aid appliances all my life. (Yes, Im over 60). The new appliances are just scrap. It took 4 refrigerators to get one that either wasnt damaged or the compressor was not froze up upon delivery. 4th one, door didnt close right upon delivery. We will take it back and get you a different one. NO! Im not waiting another 10 days for a new one. Youll fix this one. 5 days later they arrived with part. Good thing its under warranty guy says. They dont make a hinge. You replace the entire door for $500. Im thinking exactly what did I purchase here.Then I went to self-clean the oven. It had 2 spots where some cheese dripped off a pizza. Clean it off with damp cloth. Wiped it down with dry towel. Started clean cycle. When it was completed, the oven finish was either pitted or gone. I called KA. Response was, if you put foil on oven floor, that will happen. First off, I dont use foil on oven floor. Second, if I did, I wouldnt need to self clean the oven! DUH! They told me to call a servicer in the area. He says yep, some of them do that, the new floor panel is $67+. (I dont remember how many cents). So I called KA again.So I need to pay for this? Yes sir. But its only 2 months old. Its not covered sir. Listen, Im over 60 yrs old. I have owned Whirlpool/ KA forever. Never saw an oven do this. If it is that unreliable of a coating, just what chemical is it putting into our food? What happened to good quality porcelain? I dont know sir. I wrote Whirlpool an email. Explained this whole thing to them. Never did get a reply.I guess when a corporation does sales of $20 billion a year, you dont care about your customers or the product you turn out. At this point they are selling scrap on a reputation they used to have. Problem is, selling scrap products on a great reputation, catches up. With all the companies produced under the Whirlpool name, you need to research, and go to another separate, independent company from Whirlpool. I will never buy KA again, or Whirlpool. Their customer service just is bad. Nothing like it used to be.

The oven sensors dont work properly, and when using double oven, unit shuts down and lower door locks. It seems like many others on this site have had the same problem. It sounds like a class action suit to me as it also appears Kitchenaid does nothing to make it right. When you pay over $2,000 for an oven, you expect a solid 10 to 15 years of use. That is not what is happening. My choices are to pay another $2,000 to $3,000 for a new oven or $500 to $800 for repairs every 4 to 5 years or so. Its not good either way.

Purchased extended warranty from Sears. Replaced electronics once already. Out of warranty and now cost of repair is approx $1500.00 for a $2000 range. Replaced burners once also as they were not running as hot as specified.

Where do I start? I am NOT happy with KitchenAid at all. First, my brand new ovens blew a thermostat when self-cleaning for the first time. Then my dishwashers spring in the door broke. Guess I didnt learn my lesson, so I bought a KitchenAid fridge. First fridge quit after 6 days and ruined everything inside. They sent a new fridge finally and the icemaker never has worked and still doesnt. Finally, my microwave which has lasted the best out of ALL my KitchenAid appliances has now broken a spring that controls the door. I DO NOT RECOMMEND KITCHENAID products to anyone. If you dont live in the city... forget customer service, there is NONE!!!

In Nov. 2017 we installed KitchenAid double ovens, model KODE500EBS02. The ovens look very nice, but they are not for bakers. They take 10 to 15 minutes to preheat, they do not brown bake goods on the bottom, and they take longer to bake an item. The baked item is never done by the suggested time on a recipe. The ovens also bake hotter in the back. These were very expensive, so I am stuck with them, however, I would not recommend them to anyone else.

To KitchenAid Dishwashers: Compliments and thanks! KitchenAid has stepped up big time, so I want to update my November 7 negative review of dishwasher model # KDFE204EWH. This morning, we got a very nice phone call from KitchenAid’s customer care people. They will pay for the part replacement and the installation labor. In a happy coincidence, their local authorized service operation happens to be the same (first-rate) dealer we bought the dishwasher from, so I know the follow-through will be there. Two takeaways: At least one of the “squawking platforms” that we used for our complaining this past week did the trick, so complain widely! And It likely also helped that we promptly registered our purchase with KitchenAid, so they already had all the details.

We paid a lot of money for this dishwasher. I had high expectations which were not met. Do not be fooled. A name does not mean a guaranteed quality product. The door malfunctioned after just a few months and now the dishwasher smells terrible as it doesnt clean like its supposed to. Why have a dishwasher if you have to scrub every dish before putting it in the dishwasher? Thats a waste of my valuable time. Research your purchase! Dont buy it for the name only. Youll be disappointed.

$1000 dishwasher that is 2 years, 3 months old left upper rack rail rusted at the spot welds and broke off. Customer service would not honor replacement part. Upper rack was under warranty (5 years) but not the rail. New rail is ~$60. This dishwasher replaced a working cheaper model (noisy) that was 15 years old. Can’t believe the poor construction.Customer service is the worst. On hold for ~1 hour then Was told it would be a $139 service charge just for the guy to come here to evaluate the failure, I said no and just wanted the part so I could install they then transferred to the Parts dept. on hold for a half hour only to be told they don’t do warranty orders. Then transferred back to escalate issue for another hour just to be disconnected. Never buy Whirlpool or KitchenAid again.

Worst fridge ever. All the shelves are broken on the plastic edges. Basically, the plastic parts crumble after a few months. We have replaced them and they broke again. The ice maker has never dispensed ice properly. My sister has the exact same experience with her KitchenAid fridge. We both paid a lot of money for these fridges. Run away from KitchenAid fridges!

I bought this French door refrigerator and it is beautiful! However, it is 2 years old and I have had to get it repaired three times due to compressor failure. Apparently this model has two compressors and it is causing a lot of issues. Being without a refrigerator for three plus days to defrost and then get serviced (my warranty ran out after 1 year) is a tremendous pain. I’ve always had Whirlpool but went a step up to KitchenAid and I am sorry I did.

My Kitchenaid microwave has a browning unit, a temperature probe, a multitude of settings some of which I have never used. So glad I bought this when I remodeled my kitchen. Reliability is a must!!!

Ordered dishwasher (Model # KDFE304DWHO) 3-9-15, Lowes delivered & set up 3-25-15. Dishes not getting clean on any of the settings, scum accumulates behind the door on bottom, stainless steel inside stays wet & there is an odor. Repair man came 8-14-15, said I was using too much soap, told me to put soap in prewash cup only. Same day I called KitchenAid, Ester told me to put 1 dishwashing tablet in the main wash cup only, use a rinsing agent, run my dishwasher thru a clean cycle monthly (where is the clean cycle?) & do not prewash my dishes. Ester told me all about her mother owning the same dishwasher only a SS. I told Ester we have had dishwashers for many years & I have already tried all the troubleshooting that was required many times. I told her I wanted to exchange the dishwasher, this was not an option. She told me if I requested another service call, I would have to pay for it. I believe KitchenAid wants to stall you so your warranty will run out then say sorry.

I bought this refrigerator in 2013 to replace a Superba Kitchenaid which I was very happy with. I loved the configuration of drawers, the french doors, the freezer with two shelves. It seemed very well thought-out design wise. I still love all these things. However, the most important thing a refrigerator and freezer can do is: keep refrigerator foods cold and keep frozen foods frozen. It also needs to be moderately quiet. One year ago we experienced problems with the ice maker and freezer. Unit began making a very very loud noise also. Over $500 later and a very unsatisfactory experience with A and E - will never use them again. There were multiple services calls which resulted in fees which they were supposed to reverse because of their error and they never did. A very frustrating experience.The unit stopped making ice again a few months ago and began to buzz very loudly. We experimented with various things: keeping the top shelf of the fridge empty, moving things around in the freezer. We began making ice in ice trays and transferring the ice to the dispenser. It would make ice intermittently. Then we began to notice foods werent frozen in the freezer. And the noise became Louder and louder and LOUDER. To the point I had to wear earplugs to bed. We are now working with a local company to see if their fixes work.Time will tell. I can hardly believe how many people Ive talked to have a similar story. It seems that refrigerators generally are junky. Something we all need. Yet they last 4 years? Our parents refrigerators lasted decades... If anyone has a recommendation of a refrigerator that could last 10 years let me know - Im pretty sure we will need to replace this 4 year old expensive model soon.

I believe the adage is true, things just arent made the way they used to make them. Its 4 years old, the wheels pop out of the top track constantly and weve had some problems with leaking. Maintenance was out to fix a problem within 6 months of owning because the motherboard fried. It went almost a year without working through certain commands. For instance: if you wanted to use the normal or heavy wash cycles, forget it, the machine would only run the one hour cycle. Its just been a pain in the butt. However, it is quite quiet. Especially compared to our last dishwasher. Not as quiet as some, but it is sufficiently quieter than I had expected.

When I updated my kitchen I bought a KitchenAid dishwasher in 2007 and it was installed in 2008. It was serviced once under warranty... smoke coming out of the hood. Since then I have had it repaired twice. Once for the chopper not working correctly. It took the service rep five minutes to fix it and he was embarrassed that he charged me more than $100.00 to fix it. The service advisor was recommended by KitchenAid. Since then I have had to replace the silverware dispenser and now I have to replace the soap dispenser because a piece of plastic no bigger than 1/4 of an inch broke off. The part was 68.00 with shipping 86.00... ripoff... and now I have to pay a repairman to install it. ALL over this piece of plastic. I will never buy a KitchenAid product again.... and hope that lots of consumers read this and follow my advice.

The dishwasher functioned marginally for about a year and then got worse. Theoretically, it works, so it cannot be fixed. It runs through the cycle normally, but the dishes do not come out clean. They have grease films, coffee stains, fingerprints, and spots. All of this must be removed by hand washing. Not much point in having a dishwasher. I have tried the longest cycle and additives of all sorts, but nothing helps.

We have had ongoing problems with our dishwasher model KDFE104DSSI, which we purchased as part of a total kitchen set of appliances for install in the fall of 2015. Since the first year of purchase, we have had four (4) electronic keypad replacements, as well as, other problem parts. Each time the technician assures us that this is the only working part and with the *new* keypad, the problem will be solved. Well, the problem has not been solved and we are left to wonder why they will not just replace the dishwasher with something that does not stop working every 4-6 months. We are always asked if we purchased the warranty and we have not as this is a continuing problem and we should not have to pay them to fix something that has not worked properly since the first year of purchase. Nor should we have to pay to have a technician to come replace a part (which generally requires a month to order and return visit to install) over and over again. Dishwashers that cost half of this monster are more reliable and clean better as even when this thing is working we have to pre-wash our dishes! We are extremely disappointed in this dishwasher and our KitchenAid (Whirlpool) experience.

I like the fact that the included exhaust fan automatically goes on when the stove generates too much heat. Cooks pretty well. Hard to clean the upper vents.

I have a Kitchen Aid double oven, which is 2 years old. During the self-cleaning cycle, the glass door exploded, and glass covered the kitchen floor, and was in all vents. Just hours earlier, my 2 year old grandson was playing on the floor in the kitchen. I immediately checked online, to see if anyone had experienced the same thing, and found that I was not the only one. I called Kitchen Aid to see if they would help me with the repair, since I felt it was a safety issue, and Kitchen Aid should stand behind their products. The customer service representative informed me the company felt this was not a safety issue, and that no one had complained about this before. Kitchen Aid is not being honest with the consumers, and should be held accountable. It has been two weeks, and I am still attempting to find someone qualified who can do the repair. Will it take someones child or grandchild, sustaining critical injury, to mandate Kitchen Aid to redesign their oven doors? Is there any redress for the consumer?

I purchased this dishwasher about 5 years old based on the BEST BUY rating from Consumer Reports. What a mistake. I have had at least 4 issues with the left side of the top rack coming off the rails or leaning which causes the dishwasher not to start. The first time it happening the dishwasher was under warranty and the service guy said that this happens often with this model. Why has KitchenAid not recalled this machine?

I purchased this Kitchen Aid Bottom Mount Counter Depth refrigerator. It was delivered on November 10th, 2012. I have had to put in 4 service calls to have this repaired. I believe their service technicians dont even know how to fix or advise about this product. I have spoken to several different people in their so-called Customer Care Department and all they advised was, “We have to send out a technician.” It always seems to break on the weekend when no one is around to come and see what the issue is. I called today Monday and no one was available until Tuesday. What kind of nonsense is this? But I can see why no one is readily available, because there are way too many complaints with only a small number of service people. I want a new refrigerator or my money back. Do not buy any of the Kitchen Aid Refrigerators. I want to see how the supervisor is going to handle my complaint. I will keep you posted.

We purchased a new Kitchenaid refrigerator (dishwasher, stovetop and microwave) from Pacific Sales in Mission Viejo in July 2012. After three months, we noticed leaking from the refrigerator that ruined our hardwood floors and contaminated our kitchen with black mold! The technician repaired a cracked valve and we spent the next month living under construction to have our entire downstairs level repaired (new hardwood flooring, kitchen cabinets taken out and reconstructed, walls repaired and repainted). Flash forward two years, our freezer stopped working!! Kitchenaid referred us to Veterans Appliance in Garden Grove. They found a broken compressor and broken evaporator. After waiting three weeks for a repair, the repairman showed up with the wrong evaporator. We then needed to wait two months for this repair. Now our refrigerator is not producing cold air even though set at 34 degrees!!!! What proof does Kitchenaid need to REPLACE THIS DYSFUNCTIONAL REFRIGERATOR?!?!?! We have spent thousands of dollars and wasted excessive amounts of time dealing with Kitchenaid and their customer service. HORRIBLE!!!

We remodeled our house and purchased a KitchenAid microwave oven wall unit Model number KEMS308SSS05. We have owned this unit 2 years and 2 months. The microwave always had a loud sound when running and did not heat. Well we had the microwave serviced within months of purchase while under the manufacturers warranty, it started heating better. Recently the turntable stopped working. We had 5 service calls before it was fixed. The motor had to be replaced along with several electronic boards. Now the oven will not heat to set temp and does not hold its heat. The repair company is coming to fix next week. I will never buy a KitchenAid appliance again. This was my 1st experience with KitchenAid. We also have a high end Kitchen dishwasher which we had to replace plastic parts for the upper drawer. Very Poor Quality. Now I know why KitchenAid does not have a customer service line you can call.

I purchased the KitchenAid Gas/Convection Range with AquaLift Self-Cleaning Technology. To put it simply - it does not work. It requires you to pour 1 3/4 filtered water on to the bottom of the range after you remove all racks. Click clean button and poof, in 40 minutes your oven is clean...NOT! I am not a cook. I purchased this oven almost 2 years ago. Ive used it less than 10 times. Mostly for holiday dinners. It just is not that dirty. Tried the self-cleaning feature twice. No difference. It just does not work. I am currently also questioning whether the oven is really working well at all. It takes forever to preheat and lately, more time than usual to cook food. I called customer service as I purchased an extended warranty. They wont come out until I troubleshoot all issues. Their recommendation was to unplug the oven and wait 30 minutes before plugging it back in - to reset the oven. Try cooking something and see if that solves the problem. Havent done that yet at the time of this review, however, I think this is an oven I would avoid purchasing. I know Im going to have to end up scrubbing the inside myself and be forced to use the recommended cleaners and tools or risk forfeiting the warranty. It is a great looking oven. It was recommended to me when I was looking to purchase all new kitchen appliances after a total kitchen reno. I just have a bad feeling about this appliance. Cant imagine what others with families and those that use this oven often are going through regarding the ability to clean it. This AquaLift, low-heat technology DOES NOT WORK.

Bought a brand new refrigerator. Thought I was buying top of the line but found out I paid top dollar for a loud broken unit that even KitchenAid wont fix. Nothing but problems with the unit since I plugged it in. Between compressor, water adapter, and broken reservoir I havent been able to use a fully functioning unit for 2 years. The support offered from KitchenAid is next-to-nothing. They simply do not care that their unit does not function.

We have been in our brand new house for six weeks now with our upgraded KitchenAid appliances and have used the dishwasher less than 10 times. Last week lights started blinking, called KitchenAid and they had me press some buttons, unplug for a while and then referred me to a local authorized service center. Repair person came out, did exactly what I did, wrote some notes and told me he would have to have KitchenAid authorize the order of a control board. Really????? I waited a week for the technician to do exactly the same thing KitchenAid had me do? Now it will be another week before the part comes in? Hugely disappointed in this product. I had my previous dishwasher (GE Profile) in my other house -- also brand new -- for 14 years with NO problems whatsoever. Very disillusioned with KitchenAid right now.

There are many issues with KitchenAid dishwashers manufactures with the past three years and KitchenAid DOES NOT stand behind their products. My mother had the motor leak on hers after three years of light usage. I’ve had to wash dishes by hand due to its inability of dispersing water after 2.5 years of normal use. KitchenAid only offers to replace parts but wants the consumer to pay for labor, as well as house calls to fix a very faulty product. My adjustable top rack also broke at 2 years. This is a shame when people pay close to a grand expecting a quality product that should be reliable for longer than 2-3 years. My 20 year old dishwasher was far more reliable than this overpriced hunk of junk!

Model #: KUDS35FXSS3. Purchase Date: 11/26/2011. In the second year of having this dishwasher the motor seized. Also the rack adjusters had to be replaced three times. (This problem is well documented on numerous Internet sites.) On Sunday, August 16, 2015, the dishwasher was approximately one half way through a normal cycle. A very loud buzz was heard and this lasted for a few seconds. Then a pop sound was heard. Upon investigation, the black smoke was pouring out the front of the dishwasher at the top. A very strong electrical burning smell was also present. The electric breaker for the dishwasher was tripped. When the dishwasher was taken apart it was found that the electronic control board (motherboard) had shorted and melted the internal wiring. The dishwasher was deemed unrepairable.

I have a 4 year old KitchenAid oven, electric, and after I ran the self clean cycle the oven will not heat at all. All of the lights and clockwork but I have no heat on any cycle, including broil. Is anyone else having this problem? It appears that the clean cycle must have burned up the heating elements.

As I write this, my oven is being repaired for the fourth time, for the same problem. Since it is out of warranty, I will be paying for this. When you try to self-clean, it goes for an hour or two, then stops, giving an error code because the plastic, yes plastic, around the latch has melted, and the oven thinks the door is open. The repairman this time told me to never again try to self clean the oven. It will just keep happening! This oven is about 6 years old, but this has been happening since it was just over a year old. Also, even when it did clean in the beginning, the glass door does not actually get clean, particularly the space left between the two panes of glass, again yes, a space left open. I would suggest the designer of this oven be punished by having to use it. Clearly these should have been recalled or replaced by KitchenAid, as they are aware of the problem. But no such luck, at least not that I am aware of.

Model # KUDS03STSS3 - stainless inside and out is a piece of **! I purchased it on March 2009, as of this weekend (when it went down again), I have had six service calls! So many that they extended the warranty (or so they said) - voila - no extended warranty and the pos is down again! I now need to pay to service this lemon because Whirlpool (parent co) would not classify as a lemon and replace. This is the very last time I purchase this brand. The customer service people had done nothing but apologized for the inconvenience. They could care less that you are taking multiple days of off to wait for service that should never be in the first place. I have filed a complaint with the NJ Consumer Protection and have asked for compensation for the cost of the dishwasher, and time taken off from work. I will post consequences when finished - but I am finished!

KITCHEN AID IS JUST A NAME BUT THE PRODUCTS ARE GARBAGE, GARBAGE, GARBAGE. My wife bought stainless steel appliances from KitchenAid and they are all lemons. KitchenAid stove panel was changed 4 times under warranty and 2 times after that out of pocket. (KitchenAid is total Garbage.) KitchenAid oven STOP working after the FIRST self cleaning; cost me $89.00 to diagnose and 200 to repair....... Again, what garbage these people sell. KitchenAid fridge ice maker STOP working, need to fix. KitchenAid microwave handle fall off after 3 years of use. The thing that bothers me the most is that you get absolutely NO support from KitchenAid if you call them. What a ruthless company taking advantage of so many consumers.

We purchased a 5000.00 dollar fridge from Kitchenaid 3 door french and 3 weeks have gone by and the ice maker quits working! Call customer service. What a joke. No help there! Do not buy anything from this company ever! This fridge is a piece of junk. Model number is KRFC704FPS. This company needs to be sued for the garbage they are unloading on people!

Two years ago we were renovating our kitchen and took out an old dishwasher that we had been using for 15 years. Still worked great but was very loud. We were looking for something quiet and it was a toss up between the KitchenAid and a Bosch. Sales guy steered us toward a high end KitchenAid, top of the line model, over $2000. What a piece of garbage. Within a couple of months we had control panel problems, then I noticed a huge stain on the cabinetry and called repair. Pulled the dishwasher out and it was leaking around all the screws that hold the racks in on the outside. Completely destroyed the cabinetry and that had to be replaced at our cost. Since then it’s been broke down three more times with electrical problems. It’s cost me at least half the value of the dishwasher and needs more repairs. I think I’m just going to pull it out and get a Bosch. What was I thinking... a BMW or a Pinto. Don’t buy a KitchenAid, they are garbage.

I am writing on behalf of my elderly mother. She purchased a KitchenAid dishwasher from Sears in July 2013 Model KUDL15SXWH5. After two years it leaked water all over the carpet and floor. The problem was the motor and clamp fell right out of the dishwasher. Sears said warranty is over. The repairs will be $300-$500. This is unsatisfactory. She should get a new machine or the repairs no charge from Sears and they should go after KitchenAid. Apparently there are a lot of unhappy customers and no way to contact KitchenAid!

Bought a French Door KitchenAid fridge 6 years ago for $3500. Consumer Reports BEST BUY HA HA! Have had NOTHING but problems. So the electronic panel on the front went out yesterday and the unit totally shut down. Repairman came out and guess what... THEY DONT MAKE THE PART ANYMORE! REALLY. How can you not continue to make a major part for an appliance that you made and sold only 6 years ago. So now it is totally useless. DO NOT BUY KITCHENAID APPLIANCES! I hope this company goes the way of Sears.

KitchenAid KUDS35FXSS8 - When the door is open, the dishwasher has a swampy smell since purchase. It was reported to company several times with repair service deployed twice; both times they assessed drainage, suggested changing cleaning agent, using Pro Scrub option, water neutralizing agent, etc. with no resolution of problem. On last call to manufacturer, they acted like they had never heard of this problem before and were very rude in communicating that there was nothing else they could do (this was spoken by the supervisor not the customer service agent). I would strongly suggest not purchasing this product due to inability to resolve AND poor customer experience. I would like to hear from others who have had same problem so I can document enormity of the problem and provide to consumer protection group.

My side by side built in refrigerator is only 10 years old and it was beeping faintly and the refrigerator and the freezer stopped working. KitchenAid sent Diamond Factory Service to take a look at it. The guy was in my kitchen less than 10 minutes and told me that the control board has failed and KitchenAid does not have spare parts for fixing the control board. He charged me $90 dollars and left. I am now left with this useless built in refrigerator and I have no hope that KitchenAid will help me in any way. I WILL NEVER buy another KitchenAid product.

Oven Model KGRS505XSS - Knobs on the front of the stove are dangerous. They turn on with the slightest brush. Im glad I dont have small children living with me although my grandkids visit. My autistic grandchild turn on the burners but we were there. Recently my griddle knob locked in place and wont turn. I have an extended warranty with Lowes so we will see how that goes. I paid 1,700 for the stove plus 150.00 for the warranty. The stove is 4 years old.

We noticed that the food in the freezer compartment was soft and upon further investigation, we realized it wasnt working. I called the company and was advised the repairman would be out the next day. I asked who they were sending. After the rep told me, I advised that the repairman they were sending didnt service our area. The rep wouldnt believe me so wouldnt look into it any further. That repairman called me the next day to advise me he didnt service our area. I called the company back and after 6 calls and my insistence that I speak to a supervisor, they advised they would send the repairman for our area but not for a week. The repairman came a week later and advised they would have to pick up the fridge and take it to the shop and that we would be without a fridge for another week. The fridge is only 10 months old and KitchenAid is arguing about the warranty on it. I am totally fed up and would not recommend them to anyone.

I bought the French doors refrigerator just 6 months ago and right away the fan was very noisy. Now 6 months in the temperature reading shows 125 on the freezer but yet it is freezing everything not just in the freezer but the fridge compartment. Called customer service and they took a week to send someone who just kept saying it’s the computer board. Even a non-technical person like me knew it was a thermostat issue. Takes another 10 days to come back with the new board and installs it and leaves. Nothing changed so I called back and then took another week to come back to test. Admits it’s the thermostat and says will order the part. 3 weeks after still no part and just fake promises, they are working on getting a thermostat. 5 weeks no working fridge and no sign of it being fixed or compensated for it or even replacement fridge. I actually don’t even want their garbage fridge or their lousy customer service! Just want my 5000 back. Do not get any Kitchen Aid appliances. They will give you a runaround.

My husband and I purchased a custom home in November of 2010. We wanted high end appliances in our new kitchen and have about $25K in KitchenAid products in our kitchen. The largest expense was our built-in refrigerator (model number KSSC42KVS). We paid $8,000.00 for this supposed high end refrigerator. 2 and a half years later, it sits completely dead in my kitchen. The past 3 months have been a nightmare. First, the ice maker assembly had to be replaced at a cost of about $400.00. The cheap plastic arm that closes the ice chute stopped working and allowed warm air to move into the freezer, then the compressor kicked in overtime trying to cool the compartment. 3 days after the ice maker was replaced, the refrigerator side stopped holding its temperature. The compressor would kick on, the freezer would drop to -10 and the fridge temp would go up to 56-60 degrees. The repairman was out again. This time he replaced the damper door assembly which allows the air to move from the freezer side into the the fridge side. Cost me $700.00. Again, everything was OK for about the 3 days and then the same problem happened again. The repairman was out again and this time replaced the thermistors. Again 3-4 days works properly, then compressor kicks on, freezer down to -10 and fridge up to 56. All this time my technician is conferring with Whirlpool technical support and following their recommendations. Now Whirlpool says the main circuit board is bad. It cannot be repaired because all of the inventory was wiped out by the tsunami in 2010. I will have to wait 2-3 weeks while my board is shipped out to a 3rd party vendor to be rebuilt. Now I am out another $600 as we had to buy a cheap fridge to put in our garage because my $8,000.00 is unusable. The board comes in, the repairman puts it in and within an hour after him leaving, the whole fridge just shuts off. The rebuilt board is bad. The repairman is back with a new board.. The fridge works fine for 3 days and then on June 27th, the same problem is back. I let it run for a couple of days and by the 29th, now the freezer isnt holding temp either. Both fridge and freezer are at 60 degrees. I called the repairman again and he tells me that Whirlpool is saying that they are out of ideas. My 2-year-old, $8,000.00 refrigerator has some electrical problem and it cannot be repaired. I will have to buy a new one. ARE YOU KIDDING ME? If I would have known what terrible quality KitchenAid is, I would have spent another $1,000.00 back in 2010 and bought a Sub Zero. Please do not be fooled into thinking that KitchenAid is high end and high quality!

I had my KitchenAid built-in convection oven replaced because the oven interior paint chipped after cleaning. My replacement unit from KitchenAid has the same issue. KitchenAids take on the problem is Too bad, your warranty is over. Great $3,300.00 investment.

My Kitchen Aid Dishwasher Model KUDS3o1XSS4 Bought for $753.14 is three years old. It was working fine until the wheel to the top rack broke in October. I called the warranty department as I have a warranty bought for $127.37 just to discover that the warranty would not cover this kind of part even though I cant use the machine without it.I ordered the part through Marcon company for about $46 including shipping. I was told the part is in backorder (it is being manufactured). They had no idea when it will be there and I am in line because many customers have ordered that part. It took me hours on the phone with many customer service people - some were careless and some were sympathetic. Finally I got the part after more than a month after talking and begging the supervisor to help. Three weeks after the the other wheel broke today. I placed the order for another $44 dollars.This machine is a piece of junk. I am totally disappointed with Kitchen Aid. I had one before and lasted me nine years without real problems. Based on that experience I bought Kitchen aid again. But not any more. The parts are made of cheap plastic that will break all the time. Not sturdy enough to hold cups and glasses, the service is bad, the warranty does not cover any of the interior parts not the racks or the wheels or knobs or grates or shelves. They call them non functional parts, though without the wheel you cant use the top rack as it will fall.I tried to call the manufacturer to complain but I was waiting on the phone forever and no one answered the phone. I cannot afford losing time on top of losing money.

This KitchenAid refrigerator requires constant repairs... several times a year. It is only two years old... All of the parts in the refrigerator have been replaced now... it worked for a few months and now its broken again and we have been waiting for weeks for parts. Using the refrigerator as an icebox. Changing ice bags twice a day. I am done with this thing.

Our $600 KitchenAid microwave failed after less than 2 years. I spoke with customer service about repair, and was told that replacement parts are not made for this item as its a countertop appliance. Was not marketed as such - was sold to me as an installed piece with a matching trim kit. I was told that I would just need to purchase another microwave given that Im out of warranty. Very disappointing to discover that a seldom-used microwave that retails for that much money cannot be counted upon to last for 2 years. Sadder still that KitchenAid is not willing to stand behind their product by at least offering a discount toward the purchase of a replacement product. Based upon this experience, I will not purchase another KitchenAid appliance.

We have owned our KitchenAid refrigerator for 16 years and never had any issues. It has been very dependable and worth its value. The inside offers plenty of adjustable space, and well lit. The temperature settings have remained the same for both the freezer and refrigerator, as performed well in cooling.

From the outset ice maker dropped. Imbedded water stains. Purchased 7 different stainless steel cleaners including at Karl’s where I bought this fridge. None worked. No support from retailer. The freezer clogs and frosts and has been repaired twice. The compartments are too narrow. Would never recommend this fridge.

My freezer is going on -10 on its own couple of times a day. I called authorized repair man. He simply told me that since hurricane hit KitchenAid factory in Japan they dont have replacement parts. There is no one knows or have ability to repair KitchenAid fridge in U.S. I would recommend for people who are looking for built in fridge to stay way from KitchenAid.

We bought a top of the line KitchenAid refrigerator, including an icemaker, about 2 1/2 years ago when we rebuilt our home after a fire. It has a stainless steel door to match the other appliances in out kitchen. Initially, everything worked fine. More recently, the ice was melting in the ice maker and it was jamming. The door also has become damaged and started rusting. We didnt buy the extended warranty, so we had a repair person come to service the refrigerator. He replaced a part and recharged with some freon. The repair cost $500. The ice was still melting (about a month later), so we asked the repair person to come again. He said the compressor is faulty and has to be replaced. It would have to be shipped from outside the country and would cost more than $1,000 (plus labor!). We have decided to replace the refrigerator.

My 2-year-old refrigerator started flooding from the bottom freezer. When I called KitchenAid, I was told I had to pay for the service call and they would pay for the replacement part. Since I had been chopping ice sheets from the bottom of the fridge for weeks to prevent flooding, I agreed. When the repairman arrived with the replacement part, he knew the exact problem since the part which took the excess moisture in the fridge to the evaporation tray clogs - he explained it was too narrow. I was offered a part with a much wider diameter, although he explained it would work best with the old part out and no replacement. When I phoned KitchenAid back to receive compensation for the $91 service call - the problem is in the design. I was told no, and that I owned the fridge and KA had no responsibility (After all, they had given me a free replacement part). My ice maker broke after 1 year. The fridge periodically freezes my produce and the meat/cheese compartment cover broke after a year. This was a very expensive fridge.

KitchenAid® Superba® Series EQ Built-In Dishwasher - KUDE40FXBL1 - Like many others in this column, we spent a bit more money to buy a Kitchenaid dishwasher, thinking that the quality was better. The delivery date for our dishwasher was April 26, 2011. As many have noted, the wheel system on the upper racks continues to fail. The plastic tabs that hold the wheels onto the dishwasher rack adjuster breaks, allowing the wheels to come off and ultimately leading to the upper rack dropping down on top of the dishes in the lower rack. On April 7, 2012, a few weeks shy of one year, and just before the end of the full coverage warranty, we had the dishwasher rack adjuster replaced for the first time by Sears technicians (since the machine was purchased from Sears). In January 2013, two of the four wheels were falling off again and allowing the rack to unexpectedly drop from the upper rails. After much complaining to Kitchenaid, they agreed to send replacement parts (2 dishwasher rack adjusters, one for each side, part number W10350376). The new parts are exactly the same as the two sets of dishwasher rack adjusters that failed in the past. I had hoped that Kitchenaid would have made a design change to the parts by this point in time, but it appears as though they have not addressed the issue. I will be replacing the parts by myself, and if there is no change in design, it looks like this may be an annual task. If anyone knows of a solution, kindly advise.

After one year evaporator freezes up. Whirlpool sends out repair man who says evaporator not working, must order parts. A week later replaces thermostat. A week or two later evaporator frozen again. A week later replaces electric control board. Two months later evaporator frozen again. A week later repair man comes out, yes evaporator broken, must order parts. A couple weeks later repair man replaces circuit board. Seven months later evaporator freezes up again. A week later repair guy shows up, yes it is broken. Will need to order parts. It has now been almost three weeks and still waiting on parts. In between waiting for the repair guy or on parts, I have had to unload the refrigerator and manually defrost it every 1-2 weeks. KitchenAid had a very good reputation once upon a time. Apparently they are now getting their parts from the lowest bidder, most likely China. One other reviewer said KitchenAid refrigerators has over 3,000 parts backordered.

I bought my KitchenAid Dishwasher (Model KUDK03CTBL) on 9/5/09. Three months later, the memory board went bad and parts and labor were covered under warranty. Now less than two years later, the memory board is bad again. Unfortunately, KitchenAid will only cover the part, not the labor, which we all know is the most expensive part. When my repairman called for a replacement part, he was told it was a very popular item because apparently, the memory board needs replacement often. Warning: Do not buy this dishwasher.

The dishwasher was purchased in 2005. It does not clean well and requires intense prewashing of the dishes. It smells and grows mold in the door vents.

I am currently replacing a KitchenAid Over-the-Range Microwave Oven (Model KHMS155L). I have had previous issues with the fan. Recently, the door literally fell apart. I was told to replace the unit since the door is too costly. I have decided to replace the microwave with a different brand!

I purchased all new KitchenAid appliances for mothers day in 2013. My refrigerator worked for about a year, and since that time I have place 6 service calls. Yes, I bought the extended 5-year warranty for $300, but thats a joke too. My refrigerator has made loud humming sounds, the ice melted, and I lost all the contents of the freezer and refrigerator. The ice container has rust in it (company wont replace), and when I called for service like today, they say Oh we can get there in 2 weeks. After reading all the complaints on this site, KitchenAid must know that its customers are not happy. I will never buy KitchenAid again.I am surprised that in an industry where customer service is king (or should be), this company cares so little about its customers. I would be willing to entertain a class action lawsuit on this company for selling faulty products. I too have to take time off of work every time the repair man comes out. I think its time this company be held responsible for the products it sells. Is there a lawyer our there that can help the little guy who just wants a refrigerator that works?

We bought a brand new KitchenAid dishwasher from a wholesale dealer in Mississauga, Ontario less than a year ago with a 3-year extended warranty. Seven weeks ago, the fuse burnt and had we not stopped the machine, there could well have been a fire hazard. The repairs was called via the wholesale dealer who directs you to KitchenAid head office who eventually send a repairman who tells us that the parts have to be ordered and will be in touch. Weeks drag into months and it 7 months now. The handler for the company incidentally is in the USA and we live and bought the equipment in Canada. Multiple calls followed and we are offered a 3-year extended warranty to placate our annoyance. It seems 94 people ahead of us are waiting for their parts. Threats to reach the decision makers are blocked. We are given 48 hours notice which turns to 3 days. We are thinking of connecting with the Toronto newspapers and the Better Business Bureau. Where else can we complain where it will be noticed by other consumers and heed taken?

I have a built in side by side KitchenAid fridge purchased in 2007. The water input valve, part number w10146431 stopped working but the part was discontinued and is no longer available so the fridge cant be repaired. Whirlpools attitude was I can buy a new fridge at a discount. There should be a law that parts have to be available for 10 years so major appliances can be repaired. I think Whirlpool deliberately discontinues certain parts to force consumers to buy new appliances. Based on that thought I would never buy another Whirlpool appliance.

Horrible French door fridge model KBFS20EVMS. We have had many problems since we bought this less than six years ago. The refrigerator portion is set on 44 and still freezes the food. The icemaker stopped working. The fridge leaks. Ive had that cosmetic rust issue on the exterior. The seals are shot and I cleaned mold/mildew from the rubber seals. Avoid KitchenAid products.

The Superba Electric self-cleaning oven does not heat up to the appropriate temperature. I live in a condominium and at least two other units are experiencing the same problem.

I installed Superba double oven in 1999. Self-clean caused computer board damage first two times we used it. They installed a modification kit on the third time. That has helped, but I just tried self-clean again last night (stupid move) and control panel went dead. Im waiting for repair call. I guess we wont be doing Christmas party or Christmas dinner for family unless we use the stove and outdoor grill.

Our KitchenAid dishwasher model KUDS40FVSS (purchased in April 2011) stopped working (no water was being sprayed). We called County TV and Appliance (where we bought it) in Stamford, CT to get the name of an authorized service company. We were initially given Mr. Appliance in Connecticut at (203)-966-8151. They did not bother to call back until we made a third attempt. By the time they finally returned our call, we had made an appointment with J.B. Service located in Trumball, CT. They were supposed to arrive on Monday, Nov 19th between 9-12. They did not show up nor did they bother to call to say they would be unable to make the appointment. We rescheduled the repair work for today (Tuesday, Nov 20th) from 2-4 pm. The service technician arrived at around 3 pm but left not fixing the dishwasher saying that the shaft in the motor that grinds the food is broken and had to be replaced at a cost of around $400. The parts have to be ordered and it will take about three days to arrive. This is great. Thanksgiving is in two days and I have a house full of people arriving! What really bothers me is the diagnosis. The motor that grinds the food is bad. The ironic part is that I am one of those people who washes all the food off of my dishes before I put the dishes in the dishwasher. I really use my dishwasher for sanitation purposes only. So how can a motor that is not used for that purpose suddenly go bad? Furthermore, we had to pay $127.62 for the service call despite the fact that the company did not have the parts available. The technician then told us that only a portion of the service call invoice would be applied to the repair. I find it hard to believe that KitchenAid service can be so poor and that the motor can go bad in such a short time when it is not used for the purpose of grinding food!

KitchenAid is a very stylish product without the designer price tag. I looks great whilst doing a fabulous job. The cooking temp is even throughout the oven so even when you are cooking that thanksgiving dinner everything turns out great.

We are now in the process of replacing our second top of the line KitchenAid built-in top stainless-steel of the line refrigerator/freezer in 14 years. Each lasted about 7 years and failed. The last one needed a new control board - no longer made. So the machine is obsolete by company failure to provide necessary parts over a longer period of time. Wont touch this product again. Trying to contact the manufacturer a big run around. Customer service is about as bad as it gets. Bought a new Sub-Zero. If you have a question, you get immediately to a real and knowledgeable person. Buyer beware! You get what you pay for.

Second time around that KitchenAid dishwasher has failed at 5 years. Main issue which I see repeated in reviews is the inability to clean dishes. Have tried multiple ways to clean holes to ensure water is getting through but with no success.