I purchased a suite of appliances after a home renovation and recently took delivery. The refrigerator (Model KRFC704FBS00) has not worked properly since it was installed on January 10, 2018. The water on the door does not work at all, the door for the filter does not snap closed. The water was leaking so badly at one point I had to shut the water line off. I am on the my second service company and they still cant get it right. And that is just the refrigerator!!! Two of knobs on the stove were bent. The vented microwave above the stove has a handle that gets so hot you risk third degree burns if God forbid you forget to cover your hand before you pull the door open! I rarely use the dishwasher so I cant comment on that. PLEASE stay away from KitchenAid especially the Bella series!! I have learned that KitchenAid stopped making this series because of so many problems but that does not stop stores selling this garbage. I am really upset with Whirlpool, the service companies , the salesman and the store on Route 35 in Middletown, NJ that sold me this mess!

I bought one of the top of the line gas stoves. The paint on the grates began peeling within the first month of use. The stove was in a spec house so the warranty had expired by the time we began using it. We called a technician out to check the gas lights and ordered two more grates $200 each plus shipping. Within two weeks of use the same thing happened. I tried to talk to the customer no service. They told me there was no warranty and no managers or supervisors to speak with. I cant believe. I thought I was buying a top end product and this how I am being treated?

I bought my KitchenAid oven 6 years ago. It is rarely used. I use the self cleaning cycle for the 1st time on 1-3-12 and now the oven door is locked, the control panel or oven does not work. There are thousands of the same complaint on every site you can complain on the Internet! Cant something be done?

Kitchen Aid KUDS301XSS8 - This dishwasher is a piece of junk! Expensive & for no reason the computer board turns on & off during cycle if you stand in front of dishwasher! (Interrupting was cycles... Repairman told us to put it on control lock where it gets stuck in lock mode & beeps obnoxiously at you! This feature doesnt work.) Our biggest complaint & the one the repairman said he fixed ALL the time... is the wheels on top rack. We had the dishwasher less than a year & two, rack fell apart! Well not even a year after repair, it broke again! Do not buy this dishwasher!!! I have no idea why we ever listened to the lame sales guy at Sears... Hmmmm maybe the fact that he had been unemployed for quite sometime & the job was new... Should have been a sign!

My control panel had to be replaced because the oven temp was off by sixty degrees. That was in November. However, it didnt repair everything because I can no longer turn the oven on. I have been told its the touch pad. The service company ordered the part and KitchenAid said it is backordered until at least the end of February. I have been without an oven since early December! I have a family and I am an avid baker. No oven for three months? In addition, all the apartments in our complex have this oven and one by one, the problems are the same. What can I do?

I never had a dirty dish come out of it; provided you used the jet dry. No matter what I threw at it, they came out clean and spotless. The controls were on the top edge of the door so hidden during use and programmed before closing the door. The dishwasher ran whisper quiet and had multiple cleaning cycles; including pot scrubber. It should also be noted that the heater in this unit heats everything to the point of sterilization. You can actually smell the clean when the dishes come out.This dishwasher had the adjustable top rack so cleaning large items in the bottom was very easing. It also had extra large capacity so it took a lot of dishes to fill it. Stainless steel, and hidden controls were very nice. The large, rounded, stainless door handle was the only protrusion from under the counter so it blended well into the cabinetry. Kitchenaid 24-inch Stainless Steel with Proscrub. It came with the standard warranty and I paid to extend it an additional 2 years. It also came with a nicely written owners manual which was clear and concise on the operations.

Purchased the KitchenAid gas stove with convection heating. Worked for 2 yrs then board on panel went out. Oven would not work. Had service tech sell me for $1000 he would fix computer board and stove. I laughed out loud while I was escorting him out the door. So I have a stove, I would like to sit on the corner and let a bus run it over until it is mashed into the street. BUYER BEWARE. STICK TO KENMORE!!

I purchased model KDTE104ESS1 in the Spring of 2017. The motor failed after 2 years of light use. We were advised that it would be $550.00 to replace the motor. The Service Tech was surprised the motor failed so soon. After some research, I discovered that this was a known problem, so I reached out to KitchenAid to see what they could/would do (especially given the cost of the unit, its light usage, short lifespan and cost of repair). Their response was swift and simple-- they would do absolutely NOTHING! No discount for a new motor/repair, no coupon/rebate for a new KitchenAid dishwasher-- absolutely NOTHING. They are completely unwilling to stand by their product. Makes my decision easy - I will never again spend a penny on any KitchenAid product. RUN- Invest your purchasing dollars with a company willing to do the right thing and stand by its Products. I will be purchasing another dishwasher and IT WILL NOT BE KITCHENAID.

My parents bought this French door refrigerator Model # KRFC704FPS00 3 months ago (July 2017) from Sears in Cerritos. They paid a lot of money for this fridge. We called Sears first but because there’s no extended warranty, they don’t wanna schedule a service. Assistant Manager tried to help but that went down the drain. At first, it was making little to no ice then ice build up on the bottom drawer then few days after it was making this loud sound and not cooling anymore.I called, emailed, left messages through their website. No response. Posted on their FB wall. Responded so fast. Technicians scheduled, came and told my mom to go to Sears. Called Sears told me to contact Kitchenaid. Get the drift. Scheduled for repairs then days came near the technician reschedules. This is unscrupulous, delaying tactic that this company is doing. My mom’s health is at stake because she is taking insulin. Is there a way to help us just get a new refrigerator and get my parents money back? Please help.

In December, 2013, I purchased a replacement dishwasher for my then 20 year old KitchenAid. Shortly after it was installed, we discovered that the handle was improperly attached and one end stuck out, catching on clothes and tearing them. KitchenAid informed me, That was just the way it was on some units. I found that unsatisfactory, so they sent a technician out who basically did nothing. I called the retailer, who replaced the unit completely with a new dishwasher within a couple of weeks.The new unit was installed in January, 2014. It came with a one year manufacturers warranty, and I purchased an extended warranty good through 2019. Since we are at our second home much of the time, and use this dishwasher twice weekly on average, we thought we would be safe with the new unit, which had a properly installed handle, by the way. No such luck. Shortly before Thanksgiving, 2015, while the unit was less than two years old, the top pull-out drawer fell down, landing on the dishes below. We removed the top drawer/pull out unit, and tried running it without the top drawer, but no luck.The unit would not operate without the top drawer. I called the warranty company, Bankers Insurance. They dont cover mechanical parts, I was told. So I called KitchenAid, and the wait was so long I was directed to their website, where I was instructed to enter my zip code to find a service technician. So I did, and the results? NO SERVICE in my area... impossible to believe, with over a million people in my greater metro area! Nonetheless, I contacted the retailer, who gave me the name of a service company. Their technician came out today, took one look, and said that the problem was a repetitive one, a defective part that KitchenAid was replacing with metal parts. No more plastic -- they had so many issues with this part that they were in most cases repairing the defective parts at no charge. That of course, was not my luck when I called KitchenAid. Nope, no replacement. We are not showing any problems with that model! Exact words.Not their problem! But they would be happy to direct my call to the parts department where I could order the parts, and pay for them, of course. I spent over a thousand dollars on this dishwasher, it gets light use, is less than two years old, and it wont run without a cheap plastic pull out part that will cost me well in excess of $200 to replace, because they only sell the entire mechanism. My biggest regret? I specified KitchenAid for my dishwasher in my second home. Trust me, they are not what they used to be, nor is their customer service department.

In mid February I wrote a complaint about all the problems I had with my # kfis29 French door fridge. I contacted whirlpool who makes the unit and told them that when I call kitchen aid they wouldn`t do nothing for me! After a week the place that sold the unit to me who had nothing to do with the problem also called whirlpool and told them the story. Guess what? He told me to come in and pick out a new fridge of equal value and that whirlpool corp. was giving me a full refund. So the store rep, told me that he had very little problems with GE and that if he did GE backed him 100% so I bought a GE French door, super quiet and they also threw in a 5-year extended warranty! PS DON`T GIVE UP! KEEP CALLING UNTIL THEY SATISFY YOU. WE PAID A LOT OF MONEY FOR THESE AND JUST WANT WHAT WE PAY FOR! THE STORE I USED WAS RICHMOND APPLIANCE, STATEN ISLAND NEW YORK! THEY’RE THE BEST FAMILY BUSINESS around.

Our house (built in 2006) came with KitchenAid SS appliances. All of them have had issues. In 2010 our dishwashers thermal fuse burnt. We replaced it and it worked for a while. Then after about 6 months, it failed again. I had it replaced again and it worked for a while. I now have the flashing Normal and Cancel lights. Pulled the power plug and connected it back after 15 minutes. Still the same issue. Came to know that it is either a keypad or control board issue. So then we started using it to store manually washed vessels. Then one day, while opening the door, I heard a snap and then the door fell loose instead of going down gently. I noticed a cord sticking out of the bottom with frayed end. As I shone my flashlight through the bottom corner, I noticed a plastic piece which was probably attached to the cord/rope and I could also see a large spring lying on the floor underneath the dishwasher (on the side), which I am assuming this plastic was connected to. So the cord would pull on the spring and slow the opening of the door. It looks like the knot of the cord came undone and then the plastic fell off and came unattached from the spring. Such badly designed appliances. The torsion spring on my microwave broke twice and the door falls freely. Not fixing again. Never again will I buy an appliance of theirs or Whirlpool.

We purchased a refrigerator, stove and microwave in 2011 from Spencers in Az. The stove oven door and drawer are not lined up properly. Oven door is 1/4 inch off with other side. The misaligned door is 1/3 inch off with the misaligned drawer. It looks like a half inch when looking at it. KitchenAid said it was within company standards and Spencers said if they took everything back people complained about, they would have a warehouse full. We will never do business with Spencers or KitchenAid again.

I dont have to rinse the dishes and they come out sparkling clean and dried. We can sit in the kitchen and hardly know it is running. Its the best one I have ever had. Would recommend it over and over. You might have to pay a little more, we did but it was worth it.

On Saturday, the KitchenAid over the stove microwave/convection (model KHHC2090SBL) caught fire before my eyes. Serviceman yesterday said the magnetron had burned holes within the machine and was not replaceable. Unbelievable! Has this product been recalled? What is wrong with this manufacturer allowing this product to be sold?

Purchased this expensive gas oven less than 3 years ago. Three of the five burners now have frozen valves and do not work. The middle burner went first, then the right front and now the left back burner. Very disappointed. Would not recommend this range to anyone for purchase.

I have owned this refrigerator (Kitchen Air refrigerator model #KFCS22EVMS2) for almost 4 years and it continually has had problems (e.g., seals around doors deteriorating). Before this I owned a SubZero for over 10 years and never had any problems whatsoever. If there had been room in my current house I would own a SubZero again. So I purchased what I hoped would be a fine quality refrigerator (the KitchenAid) to discover it is badly built with poor quality components. The question is, are there appliances that truly are quality built that are within the financial capability of the majority of people?

The freezer leaks and has leaked from day one. It has been supposedly repaired a couple of times, but it still leaks. Im not sure if I just have a bad refrigerator or a bad repairman. Its probably both.

We spent a bunch of money on KitchenAid appliances (refrigerator, stovetop, dishwasher, and double range) when we remodeled our kitchen and, if I could, I would like to go back in time a slap myself in the face for making this decision. KitchenAid appliances are GARBAGE. One side of our fridges french door pops opens then the other side closes. This is a nightmare when you have kids because it basically ensures that your fridge is open ALL OF THE TIME.The dishwasher doesnt work very well. We previously had a Bosche brand dishwasher and I SO wish we stayed brand loyal because that brand was terrific. The KitchenAid dishwasher doesnt completely clean our dishes, it does more of an 80% cleaning making us have to rewash some items after they been through the KitchenAid process. The nobs on the stovetop have broken twice now...I think you get the idea. We bought KA because we thought we were buying a premium brand and nothing could have been further from the truth. We will NEVER buy anything from this brand again and if my ship ever comes in I will happily throw this crap away and buy new appliances immediately.

A five-year warranty was taken on my KitchenAid fridge. I called after 2 weeks of the delivery, and said that the lower box has a crack. They said they only accept claims of such when reported in 24-48 hours. I had moved to a brand new house; upon appliance delivery we went back to Markham and finally after all furniture was here, with small kids, we planned to stay, so I saw the crack then. After 3-4 days, I called cracks on the wall. They said no worries, that its cosmetic, and no heat or air is going out. Wow! A big expensive brand says that - its sad. Why not disclose this when I went to buy? I spent over $20k on KitchenAid when I built my house. I am very sad with the outcome. I need my fridge changed.

We bought our house in 2004 and immediately started anew with appliances, granite etc., in our kitchen. I chose KitchenAid because I owned it years ago and had great success. We bought the most expensive dishwasher, microwave, slide-in stove and trash compactor available, thinking it would last. As you know, this stuff isnt inexpensive. We purchased the convection slide-in stove (KESC308LSS0), which died on Thanksgiving Day amid turkey cooking. A halogen microwave, which died six months ago and had to be replaced with a convection microwave that sounded like a bucket of bolts until repair, arrived under warranty one month later. The dishwasher has plastic tabs in it on the slider for the rack that break and fall into the motor. We repaired this ourselves twice with new motors and rack sliders, which now have been redesigned without the plastic tabs. We needed a part for the stove but it is discontinued, so we will have to live without it. Thankfully it is just cosmetic. We await a new control board for the oven as we speak and if we are lucky, it will work; if not, we will have to pay someone to fix it. My point is 8-year shelf life? Discontinued parts? I will never buy KitchenAid again. If we had had to pay someone to fix all this stuff, it would have been very expensive. I am really disappointed.

I moved into a house with a KitchenAid 42 built-in side-by-side refrigerator. In Sept. 2013, the ice maker stopped working. A reputable repair company told me the cause was one circuit board. They determined the board was no longer made by KitchenAid, and if a third party board repair company couldnt fix it, the fridge couldnt be fixed. A complete fridge replacement would be about $7,000! The good news: I then uncovered an extended warranty bought by the prior owner. The fridge was purchased Jan 2009, and extended warranty ending Jan 2014. Mercifully, the warranty company transferred the warranty to me, with 3 months left before expiring. The prior owner bought the fridge and warranty from a high touch, full price appliance store. Turned out the people who do the warranty companys repair are the people at this appliance store who told the same story as the earlier repair company. They sent the offending board to a board repair company and meanwhile supplied a loaner fridge as without that circuit board not only did ice maker not work, the entire fridge didnt work. Board repair company returned it a few weeks later, saying it was unrepairable. Now the warranty company had to replace the refrigerator, so they are actually the big losers, not me.Everyone involved tells me its not unusual for a 4-year-old $7,000 refrigerator to fail and be unrepairable after 4.75 years, regardless of the brand, apparently because appliance manufacturers havent placed importance on reliability of electronics. The problem is not specific to KitchenAid. In selecting the replacement fridge, I discovered that parent company Whirlpool owns, among others, KitchenAid, Jenn-Air, Maytag and Amana. In the store, these brands are obviously the same fridge with minor differences in door and shelf decor. My conclusions after all this: 1) There should be some law requiring Whirlpool (and its several brands) to make it possible to buy parts, including electronics, for at least 10 years, for a $7,000 fridge. Today, Whirlpool stops making some board replacements 4.75 years after manufacturing the unit. Meantime, theres some opportunity here for entrepreneurs who can figure out how to acquire and stock working boards for whatever Whirlpool and its brands are manufacturing now. 2) $7,000 Built-ins are a particular ripoff: for about $2,000 one can buy an almost-as-large free standing counter-depth fridge. A few years from now, it would be lot less painful to lose $2,000 compared to spending $7,000 on a replacement. 3) Ive never bought extended warranties in the past, but an extended warranty saved me. For expensive kitchen appliances with significant electronics, I now buy extended warranties.4) Full-price full-service family-owned appliance stores (where they exist) offer more value than I ever appreciated. They held my hand through the whole process, I always had a working fridge, and they helped get an excellent settlement from the warranty company that they recommended when the fridge was purchased.

This product is an expensive piece of junk. I would not recommend it and beware before buying. Two years ago, I purchased a 24 KitchenAid electric wall oven (Superba) which never worked properly from the beginning. I thought I didnt read the recipe correctly! It never thoroughly baked/roasted in the center and now, the outside of the cake is baked but the inside is raw. Same with roasting meats. The same applies for both regular bake and convection.

I bought this stove from Sears for our second home. After 2 years, the oven and broiler do not work. I called service company. They made 3 visits and $400 later, its still not working. I called Whirlpool and they would not do anything. Their tech just keeps coming up with more things to replace. I will never buy another Whirlpool product. Junk. I think we paid around $1,000 for this stove.

We just completed installing a new kitchen, with all new appliances, cabinets, wiring, etc. as of December 2011. On February 4, 2012 while cooking a single potato, we looked at the KitchenAid microwave (Model KHMS2040WBL-1 Serial #TR 1 25 10840) only to discover that it was filled with flames. We pushed the stop button and the flames went out. The instructions screen continued to flash sensing, sensing until I unplugged the device from the outlet. Upon cleaning the microwave oven, we found that the potato was reduced to a small pile of glowing black carbon, the glass turntable was blackened and cracked, the plastic spindle upon which the turntable sits was about 50% burned away, and the paint under where the potato had been sitting was burned down to the raw metal.Reading the instruction booklet, I found that the device is supposed to sense when the food being cooked is giving off steam, and then shut itself off when no further steam is sensed. Obviously, this function failed.I called the KitchenAid customer service line (1800-422-1230) only to be transferred to the Safety Department at Whirlpool, the corporate owners of KitchenAid. After explaining my experience, the representative Timika ** offered to send a repair service to my house. A repair person from A&E came, agreed that there had been a fire and told us not to use the appliance again, because of consumer neglect. What the neglect is a mystery to me. In summary, Whirlpool has refused to cover the damage to the appliance even though it was manufactured in June 2011 and was still under the original warranty. I have filed a complaint with the Federal Consumer Protection Agency and the New York State Attorney Generals Office of Consumer Fraud.I am completely dissatisfied and angry with the Whirlpool response. They seem to want to avoid responsibility for (and resulting recall) a failure of the electronics board in this appliance. I have found the website ** which describes a class action suit over fires in KitchenAid dishwashers, also apparently due to failures in the electronics panel of those appliances.

The unit is 2 years old. The Control panel was always hot. The repairman said that was normal. It was so hot that the cupboard Above the unit was being heated. Eventually the control panel blew. The entire unit had to be replaced. Next everything was burning. The repairman came & told us, You didnt calibrate the oven!!! They calibrated it and then told me that the setting will not hold. we will have to continually monitor the temperature in the oven.I baked two pans of oatmeal bars for my grandsons football team. One pan burned, the other did not. When I called about this I was told, You should have used the convection function. In other words it was my fault. I just threw out 4 loaves of German stollen because 4 were burned on the outside and uncooked on the inside. The remaining 2 loaves are fine. This oven will bankrupt us if we keep bringing in repair men. My question is this, Any suggestions for replacing this unit? Incidentally, we live in St. Joseph, MI, right across the river from Whirlpools Corporate Headquarters. NO ONE CARES whether the consumer is satisfied. Im fearful that this company will suffer the same fate as Eastman Kodak, in my hometown.

Our KitchenAid is almost 25 years old and has performed with superb consistency. It seemed expensive at first, but after such great service, in hindsight, it has been of great value. I hope this review doesn't jinx it.

Purchased Refrigerator model #KSC2418EYYO2 less than 5 years ago. Nothing but problems. Had Ice maker fixed 4 times, Finally replaced door to fix problem. The door they fixed was bowed and could not be used. Shipped a new door, problem was repaired then the ice maker stopped working again. Finally they replaced the entire refrigerator. About 6 months ago the ice maker stopped working. Service was called and no problem was found and it started working again. Last month water started leaking out from the bottom. Service was called. Had to wait about a week for the part to come in. Problem was fixed. Now it is leaking again. Meanwhile, brand new kitchen hardwood floor was ruts in it from rolling out the fridge back and forth. And damage is appearing under the unit because of standing water. Between both fridges service was made at least 10 times and it just keeps going. Called KitchenAid direct and received 0 help. Told them I dont trust this machine and want it out, but their answer was, We dont do that. They did offer a discount on another KitchenAid machine but the last thing I need is another machine from them. STAY AWAY from all KitchenAid appliances. They dont work and their company does not stand behind them and turn their back on you. I only wish that I can give them less than 1 star.

Purchased in April 2013 in BrandSmart USA, model as per attached photo (french door) began showing signs of ice in the back upper left corner. A continuous noise (zzzz) non stopping, louder by the day until I called BrandSmartUSA service. One technician came and, after taking out the lower big drawer and removing the interior back cover, found a ball of ice covering the upper part of the evaporator. He removed the ice and said the evaporator needed to be changed. A few days after, he came back with a fan. Looks like his service experts didnt agree with his assessment and changed it to change the fan.He came back, upset when he realized instead of an evaporator, he got a fan. He removed again the lower drawer, the internal back cover to find out a perfectly functioning fan but an evaporator that is already forming ice again. Im the mean time, another technician came and his diagnostic was that the assembly behind the ice maker/water disposal (see picture, located on top, left inside corner) needed to be replaced. According to him this is the assembly that controls the cool air distribution and its malfunction causes the problems I am experiencing. According to him, it is a common problem of this model. So, after three visits of the technicians a less than two years old refrigerator still doesnt work properly. One theory: change the evaporator, Second theory: change the upper assembly. One thing is certain, I wont buy ever again a KitchenAid refrigerator and will think three times before buying appliances from BrandSmartUSA.

Latest KitchenAid KDTM354 dishwasher (June 2015 delivery) repeatedly (though not every time) leaks through the bottom of the door after about an hour into the wash cycle. Warranty service technicians so far made every excuse imaginable for us using wrong soap, wrong quantity of soap, machine can make occasional splash?! but practically fixed noting and problem remains. We tried their remedies but to no avail. KitchenAid indicated they only replace the dishwasher in proven non-repairable cases but refuse to specify how many tries to fix the problem are needed to qualify for that. In the end, it may prove cheaper to buy another dishwasher than to skip work another 4-5 times that will likely take KitchenAid to fix or replace this unit. If you live in the Philadelphia, PA area, consider a non-Whirlpool brand just to get more useful warranty support, if for no other reason.

KitchenAid range KDRU783 - This stove has been a nightmare. First, the right-hand front burner was burning with an irregular, bright yellow flame. Called repair; their assessment Lady, you just need to use a bigger pot. (Pardon me, Im a chemist by training, I know incomplete combustion when I see it.) Called again, no better luck; spent several years putting up with carbon deposits on my pots. Finally, the burner became unusable; it literally burst into flame and sent up black smoke. This time I called the repair from the store where I bought it -- a well-known chain -- and they sent a technician who spent time investigating. Found the problem -- a connection to the propane line had come loose. Then, an additional problem occurred: the touch panel would start clicking when we used the left-hand front burners. It would flash on and off at 350 degrees, or 500 degrees, or some other setting but would NOT turn off. At worse, the entire stove -- both ovens -- would become inoperable. This second problem resulted in 3 trips by the repair people, who replaced the unit twice and then a third time with no change. However, the 3rd set of technicians think they have figured out whats going wrong -- and I have an appointment the day before Christmas, thank you very much. Right after they left, a third problem occurred: the left hand back burner next to the griddle keeps sending sparks; we have checked that one of the covers on the burners might be off center, but thats not the case. The result is that the only way we can stop the sparking is to keep the burner turned on low (so that we can use the other burners and the ovens) or to turn off the circuit breaker. I would like to hear from other people who have this range and find out whether this might be a common defect.

I just got off the phone and as usual got nowhere with KitchenAid people including the manager. I too have had nothing but headaches with this piece of junk. As someone said, the top rack just collapsed downward on one side. We replaced the rack, and another part already; the junky plastic on the rack keeps breaking. The door for the soap doesnt open and it has been a better dish rack than dishwasher. I have washed dishes by hand more often than I was able to use this product. I am so disappointed that they, as a big company, couldnt send someone out for free for a change and try to back their name. They brag as you wait on the phone (which is forever), about how wonderful their service is. Well, the last visit cost over $100 to have a man run my dishwasher empty and tell me to use less soap and not packets. Now a manager told me to see if it works in the other types of washes. I asked how that would solve my problem. What am I supposed to do, switch from my one hour and compromise? I told him management is not his calling and he should consider another job. Never again will I buy KitchenAid which is a shame because my first one was great!

Had a new KitchenAid dishwasher installed a little over 5 years ago. Noticed about 6 months ago that the top racked dishes were not getting cleaned. Then about 2 months ago noticed the bottom rack is starting to rust out. Called KitchenAid customer service today 6/23/15, gave them the model number and was told that it was just over 5 years old and it only comes with a 5-year warranty and they would NOT do anything (including discount parts) to correct this. Needless to say I WOULD NEVER PURCHASE ANYTHING from this company again. I will be going out of my way to review this company whenever given a chance.

Model KCMC155JSS-0 sparks and arcs. Never had a microwave do this.

Our KitchenAid Refrigerator was delivered in April 2012 along with 3 other KitchenAid appliances as part of a renovation. In August 2015 the fridge stopped cooling both the fridge and freezer to the proper temperatures. We are now 1 year later having had 7 visits by the authorized repair company and 3 calls to the KitchenAid expert tech line. It still doesnt work and they refuse to declare it non-repairable. Worst appliance experience of my life.

It looks great in the wall, but I HATE this oven & wish I could replace!! It blows a very loud fan any time it is on - and it takes FOREVER to preheat! I mean 30-45 minutes to reach 350. And then blows an hour after you turn it off. No way to shut it off. After reading reviews of shattering glass, I am scared to death to try the self-clean feature! How do they get away with selling us these problem appliances?!

Bought a KitchenAid refrigerator and the freezer handle has been falling off since I bought it. Customer service told me it’s not their problem to fix!!! Don’t buy kitchen aid. They don’t stand by their defective products.

I purchase a KitchenAid Built-in Microwave Model KMBS104ESS02 in 2017. In January of 2020 it wasnt heating and of course our warranty was no longer valid. My husband has worked on microwaves before. He tested the Magnetron, Diode and High Voltage Capacitor and purchased all three new and installed in March of 2020. It worked for approximately 1 1/2 months and went again. He purchased the same parts again on May 20, 2020 costing another $263.27 totalling $526.54 to repair. This lasted through June. He called KitchenAid and was told that it is probably the motherboard and too expensive to replace just get rid of it. So we paid approximately $1,000.00 for the microwave new and spent $526.54 on repairing totalling $1,526.54 and was told to get rid of it. Great customer service response. My husband was so upset he threw it out and purchased a new Frigidaire for 1/3 the cost of the Kitchenaid. How sad is that. I am attaching one of the receipts from May 20,2020 cannot find other receipt. My husband pick up parts from Appliance Parts in Old Bridge NJ in March.

Kitchen-Aid model KUDE70FXSS4 - This dishwasher has a problem with the top rack that keeps rolling out when trying to load dishes into the bottom rack. I’m unable to adjust the level to allow the top drawer to stay in place because the rear of the washer has wheels and they have no height adjusters, and you cannot raise the front using the adjusters provided because it is as high as it can go, as the counter top will not allow further height adjustment.I noticed a part on the top drawer that connects to the water system for the top rack rotating spray wand had protruding plastic fingers that fit into female slots in the back of the washer. The fingers did not have any detents that would hold the rack in place. I added a detent to each finger, and now when you push the rack in, it locks it in place. They must have forgotten to include this in their design.If they would have provided adjusters on the back wheels, we could have lowered the back and the top rack would have stayed in position by gravity. However, I think the added detents to the fingers is a better solution as this locks the rack in place and gravity allows the rack to stay out when loading dishes. I hope this helps anyone else that has this same problem.

Ive had a KitchenAid dishwasher for 5 years. In March, it stopped running. And after some debate, I finally got KitchenAid to pay for parts (the control panel) which were covered under warranty. One week later, the control panel failed. And again, KitchenAid replaced the control panel. Today, the control panel failed again. When I called KitchenAid, they refused to replace the faulty part. Apparently, the warranty expired 2 days ago. Even though the part or parts have been faulty, they refused to replace them. At this point, I am better off buying a new unit, because the same thing will probably happen again. Oh, Ive been paying for all the labor charges each time it breaks. Plus, the KitchenAid microwave just broke too.

Refrigerator model KRSC700HPS just over 1 year old. Has been icing up inside the freezer and refrigerator causing air blockage so temp of refrigeration at 60 degrees. Told by repair service that they first need to replace thermostat and fan units. Then if ice repeats have to replace the control unit. All parts on backorder so have to do without the refrigerator for who knows how long. Repairman said even a replaced control unit may not fix the problem. Over $2,300 loss. Just learned that there is a class action lawsuit against Whirlpool regarding this problem with defective Control Units causing ice build-up in many of their different branded refrigerators.

I did not know KitchenAid made dishwashers until we had to shop for a new one. I have a KitchenAid mixer and I love it. I love the KitchenAid dishwasher also. It is very quiet. It takes twice as long to run the wash cycle, but being quiet as it is I do not notice the time. Washes good, too. Dishes always come out clean as ever!

My built-in microwave (KBMS1454SSS) stopped working properly while still under warranty. On advice from the KitchenAid customer service department, I took the microwave to the local factory authorized service center where I spent $234.85. I took the microwave back home and reinstalled it, but it still didnt work. I took it back to the local factory authorized service center and, after eight days, he told me there was nothing more he could do.I called the KitchenAid customer service department again, and they said my only option was to get a second opinion which, of course, I had to pay for. They sent A&E factory Service to my house ($128 for a service call) and the technician ordered a part, came out two weeks later to install it, and that part did not fix the problem. After six visits (each of which I had to take off work and wait at my home for the repairman), the technician finally deemed my microwave unrepairable. He put that in writing and instructed me to contact KitchenAid for a replacement unit.One month, twenty phone calls, numerous promises of call-backs, and several supervisors later, KitchenAid offered to replace my microwave (they called it a pro-rated exchange) for $990. I explained that I had already spent $400 to repair the $1100 unit that I had, and that an additional $990 hardly seemed fair to replace a high-end unit that did not work. They agreed to drop the pro-rated exchange price to $468. I told them that us unacceptable and they said, Were sorry, thats all we are prepared to do.This is a very attractive unit and I thought I was getting the best when I bought KitchenAid, but after this five month-long process of trying to get my problem solved, I could not be more dissatisfied with the KitchenAid customer service department.

I bought a whole suite of KitchenAid products when I moved into my new house. I bought KitchenAid brand because my Mom had only recently (at the time) replaces all her KitchenAid alliances that lasted well over 30 years! I thought mine would be the same but NO, NO, NO! The first repair case to the $1200 dishwasher which I paid extra for because it was SO quiet. It was a total splurge but I deserved it after living with the loudest dishwashers for years. It was a simple fix but now needs the same fix again. This time it’ll be out of warranty. The worst appliance though is the fridge! I hate it! I have never seen a fridge freeze up more than this one. The first time it was repaired the tech said it was a terrible design and that I should expect more fixes, he wasn’t wrong. Apparently, the fridge thermometer regulator, coils, etc are in a terrible spot that allow it to freeze up easily. Once it’s frozen and if you don’t notice (it can happen quickly too) it can destroy the main parts of the fridge that make it work & stay cold! So far there’s been 3 fixes to this system but now I’m done. I will be dumping this fridge, I’ve owned for only 5 years and buying a new one because I’m sick of its issues. I’m sad that KitchenAid now makes such inferior products. The only KitchenAid I’ll keep in my kitchen now will be my stand mixer (knock on wood).

We bought a brand new KitchenAid refrigerator in April 2006 ($4300) and the main control board went out and they do not make the replacement part. We have been without a refrigerator for 3 weeks and still have no idea when we will have it fixed. The repair company says they have to find a circuit board to have it overhauled. It is unbelievable that Kitchenaid stopped making a major part that control the entire refrigerator.

Each time I bake, I notice the bottom layer of the food is not baking, even after an hour in the oven. If I attempt pizza, the top is cooked. However, the dough underneath is raw pans. I am very frustrated. I bake daily and am wasting a lot of food. We have tried everything theyve told us to do, but yet still the top layer is being dried out and the bottom remains raw. Does anyone else have the same problem or had it resolved?

Frustrated and disappointed with KitchenAid regarding refrigerator model number KSC23C8EYY03 bought new in October 2014. Purchased refrigerator in October 2014 for residential use. In May 2016, owners observed ice accumulation behind the crisper drawers of the refrigerator. Items in fridge were not being cooled to appropriate temperature and freezer cold but not adequately freezing contents. Not under warranty at that time, owners called a local service company to review situation and a part was replaced.Owner then purchases a warranty, which was enacted in September 2016 when the same issue presented itself. Since then KitchenAid warranty has been called - February 2017, July 2017, October 2017, February 2018 and now April 26, 2018 - all for the same issue. The refrigerator is essentially inoperable during each service request every 2-5 months, resulting in food spoilage and loss of money. Owners are aware of the Lemon Law, however, there is no recognition on KitchenAid Warranty’s part on customer frustration regarding the investment of money into a product that has simply proven 6 times over that it does not work. It wasn’t until speaking with a KitchenAid Warranty supervisor today (April 2018) that owner was informed about the option of filing a food loss claim (again, after dealing with KitchenAid Warranty 5 times since September 2016). We again are having the refrigerator serviced, with the expectation that any repair would prove fruitless, a part will be replaced that won’t get us closer to a Lemon Law review, and resulting in a temporary fix that would need to again be serviced in 3 months time. The service repair technician who has serviced the unit all 6 times is equally frustrated that the solutions given to them by KitchenAid Warranty does not fully resolve the situation.

We originally bought all KitchenAid products because they were suppose to be superior compared to other brands at the time. We also took into consideration that the warranty was suppose to be better than the rest. We recently had issues with ice building up under bottom of freezer causing water to leak onto our floor. We contacted KitchenAid and they wouldnt send someone out unless we paid $100 for them to look at it. They sent a guy out and fixed a plastic piece which was the problem (but of course wasnt under warranty either). So now we are left with a wrecked cork floor and a bill for $170. Wont be buying another KitchenAid product again. Thanks KitchenAid.

We purchased model #KSS048QTB02 in August of 2009. This was the second 48 KitchenAid built-in we purchased along with all other high-end KitchenAid appliances in our kitchen. On January 22, 2016 the refrigerator could not maintain temperature and I called for service - right before a blizzard was expected. The factory warranty service provider was able to schedule with me for the next day but my extended warranty coverage would not send that particular provider. Their provider could not come out for a week. We purchased a small refrig to get us through and figured it could be a backup. We still lost about $1,000 of frozen meats and food that could not fit in the small refrig. Their service guy could not handle the problem - determined to be compressor failure - because they are not qualified to do sealed system repairs. Whatever that means. The original factory warranty service provider had a tech injured and was no longer available to come out to fix. KitchenAid said part WAS available but 2 days later was no longer available. Apparently so many back orders, they went out right away. I have now ordered privately and should get one from next batch supposedly later this month.My appliance salesperson tells me KitchenAid is trying to protect the brand, but I have not seen any help from them or the warranty company they recommend - Federal Warranty Service/Assurant. I have been getting the runaround for weeks. Every time I call they tell me claims will be in touch with me in 4-5 business days. They say the unit is no longer repairable and they will offer buyout - I presume they mean buyout of my service contract which is nothing considering this was basically a $10,000 refrigerator that barely lasted 6 years. Never again. So much for brand quality. What a disappointment. In every way.

KSC23C8EYY02 - Bought new with all other KitchenAid appliances. Thus far the dishwasher is the only appliance that has not given us problems. The refrigerator/freezer (less than 36mos. old) has stopped cooling for the second time. Their customer service folks are well trained and nice, but the product is terrible. And, if you have service done under warranty by their contracted service folks (in our case Alabama Power) dont take Freon leak as a problem answer and solution of replacing Freon. I am now on my second go round of throwing out a fridge of wasted food in the last 6 weeks. Only to be told it will be 6 days before they can come out.

I have a 4 year old Kitchenaid Dishwasher. We spent over $1,000 for it thinking we were investing in a very nice, long lasting machine. After a year, the right clip on the top rack broke and needed to be repaired by a technician. 6 months later the other side broke and we needed another service call. In the last few weeks, all 8 wheels have fallen off the bottom rack. We run the dishwasher about once every three days. I spoke to Kitchenaid customer service this morning via their online chat. The service representative admitted that there were so many complaints about my model that it should have been recalled. She said there was nothing she could do for me. I called and spoke to a customer service representative and their supervisor and they both refused to provide the replacement parts. My model is KUDE 40FXSP3. I will never buy another Kitchenaid product. Even when they know theres an issue, they will not take responsibility for it.

KDTE404DSP0 - We are on week 4 now without a working dishwasher. It keeps shutting off on its own as if the door had been opened. The service tech has replaced every mechanical or electrical part on the machine without success. He just cant get the needed technical support from KitchenAid. They now have to remove it and take it to the repair shop.The wall oven KEMS309 convection oven failed in just a few months. The fan bushing failed making the oven sound like a helicopter was landing in the kitchen. From day one when the side by side refrigerator KSC24C8Eyp02 was delivered with the wrong handles and door was scratched with a buffer or something UNDER the stainless steel factory protective plastic cover. KitchenAid appliances have been 13 months of hell.

We had a complete kitchen remodel and after 3 months, I noticed that there were spots of rust on the finish of the dishwasher and refrigerator. I called the company only to have them appease me by sending me a stainless steel cleaner. Needless to say, no cleaner is going to take the spots away. This is a design flaw and has been noted in several blogs that tiny specks of rust have been found on KitchenAid products due to the brushes used in manufacturing the products. What do I do now?

We purchased our KitchenAid Microhood KHMS2050SBT in Dec. of 2007. It was installed Jan. of 2008. Until recently, we have enjoyed using this unit. However, two weeks ago, we set the timer (no heat setting) for 40 minutes and in about 25 minutes, I noticed a burning smell. We know the microwave itself was not on. I followed the smell and it was clearly coming from the microwave and getting more smelly by the minute. I did not check the controls read-out, I just quickly opened the door to see what was going on. The interior was full of smoke and the center of the glass tray had turned black. Once the smoke/heat cleared, we found that the center of the glass tray was in fractures, practically a hole. The plastic trivet below had melted onto the bottom of the interior. We want to know why the microwave started up when only the timer was set. I see no other similar complaints about this model and we are just beginning to work it through with an NSI Protection Plus service vendor. It seems to clearly be some sort of malfunction. Initially, the vendor is saying the interior overheated so its not a warranty covered issue. I hope we dont encounter the same stonewalling from KitchenAid as others have for another microwave model. We paid dearly for a brand we assumed was the highest quality, maybe not. Until this is resolved, we have no microwave - bummer!

DONT BUY!! This range DOES NOT CLEAN!! The technology of AquaLift Self Clean is falsely advertised. Do not use oven cleaners. No commercial oven cleaner or oven liner protective coating of any kind should be used in or around any part of the oven. Quote from manual. Dictionary: self-clean (of oven, filter, etc) - having a mechanism to clean itself. They have a customer service number dedicated to the AquaLift Self Clean system.This model, #KGRS202BSS, vents out thru center of oven door, venting out the front top of door positioned immediately below the range top handles causing handles to heat to VERY HOT! The oven tempered glass is cleaned by removing the whole door, disassembling - then cleaning both panels inside of glass & outside! HAZARD. A scratch to tempered glass can compromise it. NO one tells you that; do they!! How does this help improve to free up your schedule? What surface does one place the door on to clean it? HAZARD is cumbersome, possible breakage and injury while handling. Black stove top is NOT porcelain & stains permanently... as do the burner caps and burner flame tops. The top non-fingerprint stainless by panel scratches incredibly easy. It takes a long time to heat to desired temperature. UPSIDE: Range is attractive looking if thats all you require out of a range.Beware, KitchenAid is not customer complaint friendly to resolving issues - read reviews, they just keep sending out repairmen! They will chase you around the Cuckoo Clock! Once out of warranty, they will not talk at all! Check out the BBB complaints too! From www.whirlpoolcorp.com: We are the number one major appliance manufacturer in the world, with approximately 20 billion in annual sales. We provide purposeful technology that helps free up your schedule for what really matters. We feel that our products positively impact your life right now. Mission: Create Demand and Earn Trust. We are NOT feeling this right now!! They manufacture just about every brand, hmm.. monopoly springs to our minds. They are a global company. The sad part, this type of technology is fast becoming the future of all ranges! Why not! Whirlpool owns just about every brand so what they do becomes the design of all our product choices.

In 2010 my wife had her dream kitchen installed, which included all Kitchenaid Stainless Steel appliances. All top of the line. (Sadly, my wife died a year and a half later of cancer) It is now just me, and an occasional child home from college, so these appliances are getting very light use. The freezer on the bottom refrigerator started to fill with ice at the bottom, which destroyed the Cherry floor underneath. This was due to a clogged duck valve, which is a two dollar part. The repairman said that they all do it, and a replacement part that was modified was installed. The damage to the floor is estimated to be over a thousand dollars. The dishwasher has gone through two thermal fuses, and now wont cycle. Im waiting for the repairman as I write this. I will never recommend any Kitchenaid appliance to anyone, and my three kids who are all in the process of going out on their own will not either. My call to Kitchenaid for the refrigerator problem was not only unhelpful, but I ended up at a call center in who knows where. So, avoid this brand. I am so disgusted with the dishwasher that I am ready to have it replaced.

I purchased the KitchenAid KESK901SSS Electric Slide In Range five years ago as part of a kitchen remodel. My experience is that the product is inferior and cannot withstand normal use, and parts are prohibitively expensive. A few years ago it cost me $600 to replace cooktop after a bottle fell on it and was not covered by insurance. More recently, after spilling water on the stovetop the oven control unit stopped working. Who would engineer a range that cannot withstand a water spill??? I was told by the technician sent by insurance carrier that replacement parts again were expensive -- in the $500-$600 range. Since I had insurance, I thought that this would be an easy fix.After waiting two months, it turns out that the replacement parts are unavailable! The best insurance would offer was a buyout at a fraction of the original cost of the product. I checked with a reputable appliance repair shop to see if I could have it repaired on my own. They wouldnt touch it... They said that parts were expensive, could not guarantee that it would even work, and that they have gotten stuck in the past. I am now forced with the inconvenience and expense of purchasing a new range at current prices which are twice as much as original model. In addition, since the original product did not slide in flush to the wall (there is a 3 gap), I need to have my custom granite countertop modified to accommodate a new range. I am very dissatisfied with KitchenAid (and its parent company, Whirlpool) quality and service.

Purchased Kitchen Aid dishwasher model KDTM404KPS from Home Depot in Nov2020. The 1st dishwasher had a problem day 1. It was extremely loud. Like a jet plane crashing. Metal grinding weird burning smell. I called Home Depot & told them it wasn’t working. I refused repair & demanded a replacement. I then had to spend 10hrs dealing with Home Depot & Whirlpool customer service before they would agree to replace the unit. The 2nd unit had to be returned because it arrived with massive damage to the door. Huge dent. The 3rd unit was finally installed in Dec2020. However, it still makes a lot of noise. Nowhere near their 44dba rating they claim. It’s the loudest dishwasher I have ever owned. Also, the dishes come out with a white haze. They come out dirtier than when you put them in. I’m going to call customer service again. This is the worst dishwasher I have ever owned.

I want to join in the conversation about NOT BUYING a KitchenAid refrigerator. Same problems as others. First water all over the floor from broken/backed up line. Now refrigerator completely stopped working. Service just left after stating that the main control board is fried. The servicer said he wouldnt even touch it until I spoke with KitchenAid because they no longer make the part and they will have to decide what will be done. Immediately called KitchenAid and was told they would have to file a claim and then decide what will be done. Its Tuesday. I have had no refrigeration since Friday and now I hear horror stories about the complete lack of response from manufacturer. Never Never Never buy a KitchenAid. I cant believe I did.

Since the day I purchased this range, gas/convection oven, I have been disappointed with the quality. First of all, the salesperson at ABT told me the same thing about limiting the amount of self cleaning you do (but said you should do that with all self cleaning ovens.) Then, the fan on the oven sounds like a jet engine when it is on convect or cool down mode. I purchased this range in 2005 I believe, and this Thanksgiving, literally moments after the turkey was done, the oven shut down and will not turn back on. After reading all of these reviews, it clearly does sound like a recall issue and it is unfortunate that Kitchen Aid refuses to acknowledge their poor workmanship or design on this product.

When I had my brand new Superba Microwave Convection Oven installed, it did not work. The light came on and the timer counted down as if the oven was on but the microwave never turned on. The manufacturer would not replace it and I was furious. The warranty only covers repairs. It never worked from day 1. After three visits by repairmen over 7 weeks, the broken part, the appliance manager was installed and it worked temporarily. Then a few weeks later, the same thing happened. My builder was disgusted and took the oven out and gave me a brand new model (Whirlpool/KitchenAid wouldn’t). It was the same model but a brand new unit. After a few months, I had a similar problem and the repairman came out. And guess what, it’s the appliance manager again. I do not want this model back in my house. I am struggling to get another model as I have no trust in the Superba model. It is a Superba piece of crap.

In June, 2009, I did a complete kitchen remodel and installed all-KitchenAid appliances, including a side-by-side refrigerator model KSCS25MVMS which cost almost $2,500. I purchased a five-year extended warranty on all the appliances which, unfortunately, has now expired. I recently noticed water damage to the base of the cabinet surrounding the refrigerator and to the hardwood floor. I had an appliance repairman out and he determined that the water leak was the result of a crack in the evaporator drip pan under the refrigerator. He said he would order a replacement pan. A couple of days later he called to inform me that this part was no longer available. He said he could attempt to repair it, with no guaranty that the repair would be successful, or I could buy a new refrigerator. I think it is outrageous that a $2,500 6-year old refrigerator (which is otherwise working fine) is now rendered unusable because of the failure of a cheap plastic part that KitchenAid has discontinued. It sounds like KitchenAid is discontinuing parts availability in order to force people to buy new products. Well, all I can say is, if I end up having to buy a new refrigerator, it will most definitely NOT be a KitchenAid!!!

We purchased the KA model KFIS29BBMS02 in December 2013. We noticed it was rather noisy but we were told that refrigerators make some noise. We have already had technicians out 4 times. They have replaced the evaporator fan motor on July 25 for a flapping noise. That noise is still present. We have a high pitched whirring noise that happens a few times each day. We have found out the mostly constant humming noise is the compressor, as it is always running. We have been told at todays appointment that the compressor needs to be replaced since it is apparently leaking Freon and will hopefully keep working until the repairman can get the part - which is on back order because so many have needed to be replaced!!!! We have also had to replace the touch pad control panel as it popped out of the front of the fridge! After 9 months, we are still unsatisfied with the refrigerator and the KitchenAid brand. So disappointed.

We bought this dishwasher a KitchenAid KDTM404ESSO s/n f52302835 last year July 2nd because of the reviews. It was a higher end dishwasher and had great write ups. The dishwasher leaves residue on everything. We called our sales company Home Appliance in Brunswick, Ohio and they told us it is probably clogged. I checked it, it was clear. Called back and they said you are using too much detergent. I asked for a contact number for a rep for KitchenAid and only got the factory phone number. In March or April the motor quit working. We called and they came out and confirmed it and ordered the motor for a warranty replacement. I told the service man about how it doesnt clean anything completely and he said you cant use Cascade. Cascade is what they recommend in the papers that come with the unit. He recommended some other brand which we bought and it still didnt clean the film off all the dishes. He came back out and explained that we were stacking the dishes in the dishwasher wrong and that the bottom rows had to be facing each other and took the top silverware tray out for us (you cant fit 12 dishes in with this in, the wash arms hit it). We did a load with him there and they came out cloudy. He said, Oh, you have to do sani rinse with your wash cause the new dishwashers dont use any water. I said, Thats great but then we would be up to almost two and a half hours to do a load. His reply was that is the way the new dishwashers are, meaning live with it. I would understand a lower end dishwasher doing all this stuff, but this was a $1200 plus installation dishwasher. We do not want this unit anymore at all. We made a mistake thinking it would be as good as our KitchenAid mixers and it isnt on the same planet.

Upon baking a heavenly apple pie for desert, (we live in the Okanagan Valley of BC) the well stuffed pie spilled over during baking. After the range cooled off, we set the self clean oven on. The next day, we proceeded to wipe the residue with a damp cloth and we noticed that the oven base was badly pitted. We reported this damage to the manufacturer (1-800-807-6777) and it went on deaf ears. Our range is only four months old. Burnt sugar will pit all porcelain surfaces, we were told. That is not so!! We have never experienced damage to our porcelain ovens from other manufacturers. Our VIP SUPERIOR PROTECTION PLAN also will not cover this situation. We would not recommend Kitchen Aid Ranges. We would appreciate a settlement.

We just built a house and bought all new shiny appliances, including a KitchenAid refrigerator side-by-side, counter deep, very expensive. On DAY 1, the freezer temp was raising, we kept lowering it back to 0 F. On DAY 2, it doesnt go below 16. Now day 5 and its 32, and doesnt respond to pushing temp control down. Technician may come tomorrow. Meanwhile, food will start spoiling. Also, no instructions came with it, except how to install. Gee, thanks! NOT BUY THIS!

This machine was at least $200 more than the other machines. We bought it from Best Buy. We wanted a top-of-the-line washer that was a minimal fuss. This machine already broke once, but was covered by warranty. Thats not the worst of it, however. IT WILL NOT CLEAN YOUR DISHES! If you like hand washing dishes before you put them in the dishwasher, or scrubbing them after they come out, this machine is for you. Also, its NOT A KITCHENAID - its a Whirlpool (garbage) with a KitchenAid badge. Boooo

KitchenAid? More like KitchenFRAYED. Yesterday morning as we performed our regular cleaning on our KitchenAid fridge, a food takeout bag inside (not plastic) began to smoke. After several minutes of searching the house, looking for the fire, we checked inside the smoke infused fridge, noticing a charred bag as a result of the clearly DANGEROUS light bulb inside. What was a charred bag of smoke and ashes QUICKLY BURST INTO FLAMES!!! We had to call KitchenAid the following day (today) as they clearly do NOT take safety as a priority and have their phone lines open on Sundays and were immediately told it was our fault, not theirs, and completely BLAMED FOR the high-risk situation their fridge caused. Had we left the house or left the bag to smolder unknowingly, our whole HOUSE could have caught fire!!!There is pets and CHILDREN in this household but we were just informed it was our fault for leaving our barbeque takeout bag in the fridge it was required to be in. Horrible customer service, RUDE, unwilling to take responsibility and even wanted us to PAY to have it looked at after we couldve suffered the loss of our house, pets and family members inside. TRULY unbelievable and disgusted by KitchenAid. This fridge has had its issues from DAY ONE. We had to get a replacement immediately as it began to rust on its exterior within its first week in our house.Soon, bins began to crumble, plastic shards filling the interior as we suffered to obtain replacements. Of course, they were highly reluctant to send replacements and sent the bare minimum. HAZARDOUS, RUDE and IRRESPONSIBLE most definitely sum up the company as a whole. Do not recommend, especially if you wish to live your maximum lifespan and preserve your family, pets and friends.

Bought a KitchenAid Dishwasher 15 months ago. Almost $900. Wife wanted it to match our KA fridge. I thought, for that kind of $$, the KA DW would clean better and last longer than my moms $300 Kenmore. But the KA has never cleaned well, even with top-line Cascade products. This week, it would start but not complete a cycle. Nothing in the manual about this. Called customer service. Took them 20 minutes to tell me they have no troubleshooting advice for this problem. My only option was to pay for a service call and the machine is just 3 months out of warranty! I told the lady that I would be writing many uncomplimentary reviews. Im convinced that KitchenAid is not worth the extra money. It is NOT a better product.

I have a 2-year old KitchenAid double wall oven. Today, I used the self-cleaning feature for the first time. After about 30 minutes into the cycle, the interior glass shattered! The glass blew through the bottom of the oven and into my kitchen. Fortunately, nobody was standing close enough to get hurt. I turned off the oven and circuit breaker to allow it to cool. I will be contacting the shop who sold this to me and also KitchenAid tomorrow.

Purchased four KitchenAid appliances three years ago for a complete kitchen remodel. Very disappointed. The exhaust fan on the microwave is extremely noisy. The handles on my fridge are always needing to be retightened. Happily the dishwasher is perfect. But my biggest complaint, if you slightly bump the knobs on the gas range (KSGB900ESS0) it lets out gas. You wont even know this until you start smelling it. So even cleaning it you have to be very aware to look at the knobs and make sure they are in the off position. This is a major safety issue. If I cant find a recall, Ill probably just throw it away and buy another brand. I bought all KitchenAid from its reputation/reviews but would not recommend to anyone...

I purchased a KitchenAid dishwasher, model #KDPE234GPS0, in March of 2020. In November right before Thanksgiving, the pump and motor died. The service tech told me that this normally happens in about a year and a half. He was surprised it happened so soon. He told me to get an extended warranty because it will happen again. Its now January of 2021, still no dishwasher and KitchenAid said they dont know when parts will be available! I should have spent the extra money and bought the Miele like I had previously. DONT BUY THIS PIECE OF GARBAGE!!! STAY AWAY!! Oh yeah and 1 more thing.. This thing always has an awful odor to it.

In May of 2017 my husband and I moved in to our newly built home. We purchased KitchenAid appliances. A dishwasher, a refrigerator and a stove. Shortly after they arrived I noticed that there were dents in the freezer door. They came to replace it. Then we noticed rust forming on the outside of the refrigerator. We had someone come and check it out. He told me to polish it more. That didnt change it in anyway. He came back out and said they will replace the doors.They ordered new ones. In the interim the new freezer door was getting rust on it. Then the compressor and the thermostat went out. They came to fix that problem. Now we are getting new doors and then they need to replace the freezer door. Now after all of this, the dishwasher is rusting. Our KitchenAid appliances have only been in our house for 4 and half months. I called the company, I called the place where we purchased them to replace them to no avail. We need help. We spent our hard earned money on a faulty product.

On Wednesday, April 11, 2012, I ran the Self-Cleaning cycle on my KitchenAid Built-in Double Ovens. Approximately an hour into the cycle, the glass liner exploded and shattered. I reported to problem to KitchenAids Customer Service and they had a local service rep call me within 24 hours. He indicated that he had to order the part but should have it within a week. It has been almost two weeks and I have not heard from the service rep. The oven is less than 6 months old so it is covered under warranty. Although I had been extremely happy with how the oven performed (baked) until recently, we are extremely dissatisfied with how KitchenAid is treating the problem. They did say that they would replace the glass but we are concerned about safety and using it in the future.

After using the self-clean option on our Kitchen Aid range, the oven door locked, the oven could not be turned off or regulated, and an indicator light for the probe was on the display screen. Due to the inability to turn off the oven, weve had to unplug the unit, not use the oven, and light the stove top with a lighter. Ive read numerous complaints on the internet regarding this product and am applaud that KitchenAid has not recalled this item. Agreeing to replace a part through 2010 and not pay for the service call in unacceptable. We did not use the self-clean option until this year (2011) and had no reason to question the product prior. It is a very dangerous issue. KitchenAid needs to rectify this immediately.

The thermal fuse has blown out several times over the last two years, and is costing money each time. KitchenAid could care less - they are raking in the money as exclusive supplier of the parts. We have other Whirlpool and KitchenAid products, and the process is always the same. Theres no help from the company, no cheap parts, and theres aggravation at a simple machine that is designed to break down. Our Whirlpool dishwasher is designed with too small of a draincock, and it constantly blocks up. I am a repairman, and I am tired of coming home and fixing these ** things. I went over to Maytag and Sub-Zero, and have not regretted it. I now tell all of my customers and friends to not use these products as they will constantly be fixing them because they are designed to fail.

Bought Kitchenaid Model #KUDE40FXSS5 in 2012. Within first year the top rack fell off the runners and had to be replaced. As that was under warranty Kitchenaid sent repair kit, but we had to install it. March 30, 2017 I started cycle. Within minutes water was pooling in front of the dishwasher. Turned off cycle. Drained water from dishwasher and called repairman. He knew immediately what the cause of leak was as he had seen it often. The ring that connects and tightens a water hose to the pump was not tight enough. The original ring could not be tightened as it was installed at the tightest possible connection allowed by that plastic ring. He replaced with a Bosch metal screw tightening ring. Called Kitchenaid and they refused to help with payment for repair. This machine cost $1200 new. This is inexcusable and I will never recommend this product.

I bought this a KitchenAid dishwasher model number KUDS30IXSS7 maybe 3 years ago and it hasnt worked for half of that time. In the first six months of owning it the circuit board went out then it stopped working again right after the warranty ran out. Had a service man come out to fix it. A wire burn in half in the panel that lasted a few months and again the board has gone out. My service guy said wed be better off buying another dishwasher without the touch controls because the boards are always going out in them due to bad design. Thought KitchenAid was a great brand maybe for mixers but not dishwashers.

I am really satisfied with KitchenAid brand overall, I had purchased most of my appliances available on this brand because I trust the brand. I had a couple of dishwasher in the past from different brand and did not last more than 5 years, the noise was terrible and my dishes didn’t came clean but since I purchase my Kitchen Aid dishwasher I have more confidence when I empty my dishwasher. Congratulations to Kitchen Aid and thank you for the good service.

This will be the 2nd time that I have had to call a repairman out to replace the thermostat in my Superba wall oven. Like so many other complaints Ive seen posted, there is something wrong if you cannot use the self clean function of your self-cleaning oven. To pay this kind of price (over $3,000) for a convection oven/microwave combo is a lot and you would expect a better product. First off, you pay extra for a self cleaning function but if you cant ever use it without it disabling your entire oven, then whats the point? So far on my oven combo unit, I have had to replace the glass in the door panel of the microwave, the glass in the door panel of my oven (no they were never hit by anything) and am now replacing my thermostat for the second time all because I wanted to use an option that I paid for: a self-cleaning option. Never again will I buy a product from KitchenAid or one of their related subsidiaries.

We bought all new Kitchen Aid top of the line appliances. Before year was up replaced 2 circuit boards in fridge. 1 in stove and dishwasher does not dry and leave a purple film in dishwasher. Have to bleach weekly. Now the microwave has broken for the 3rd time. Started with “close door” then no light, now absolutely no power. Blacked out. Absolutely disgusted with these appliances. Over 10g wasted. DO NOT recommend kitchen aid. Do your homework. Don’t waste your money.

Ordered dishwasher (Model # KDFE304DWHO) 3-9-15, Lowes delivered & set up 3-25-15. Dishes not getting clean on any of the settings, scum accumulates behind the door on bottom, stainless steel inside stays wet & there is an odor. Repair man came 8-14-15, said I was using too much soap, told me to put soap in prewash cup only. Same day I called KitchenAid, Ester told me to put 1 dishwashing tablet in the main wash cup only, use a rinsing agent, run my dishwasher thru a clean cycle monthly (where is the clean cycle?) & do not prewash my dishes. Ester told me all about her mother owning the same dishwasher only a SS. I told Ester we have had dishwashers for many years & I have already tried all the troubleshooting that was required many times. I told her I wanted to exchange the dishwasher, this was not an option. She told me if I requested another service call, I would have to pay for it. I believe KitchenAid wants to stall you so your warranty will run out then say sorry.

After reading the above comments, I should have thought twice about buying a KitchenAid. My ice dispenser stopped working. I had purchased the extended warranty and the repairman replaced the motor but discovered it wasnt getting any power. The user interface had malfunctioned, and guess what? The factory in Japan that made them isnt doing so anymore. Sounds familiar? My money for the warranty was refunded and I was told I was basically out of luck. After many phone calls between KitchenAid and the warranty company, I contacted the CA Better Business Bureau. There is a Civil Code 1793.03 that requires manufacturers to provide replacement parts up to 7 years after purchase. I filed a complaint with them, but was told I should contact an attorney to see if it would be worth taking them to court. The problem occurred less than 3 years after I purchased the refrigerator from Sears in 2010. I thought I was buying it new, but according to the warranty company, it was made in 2008. In short, avoid buying appliances from Sears and stay away from KitchenAid!

We purchased a KitchenAid dishwasher back in April of 2006. It hasnt worked right ever since we bought it. At first, I would notice that every once in a while, it wouldnt get the dishes completely clean, and then it got to be more and more. I had a repairman come out today and he said it needs a whole new motor mechanism. This will cost at least $250 (we paid almost $1,000 for the dishwasher). We have all KitchenAid appliances and have had issues with almost all of them. We will not buy anything else from them.

My Kitchenaid microwave has a browning unit, a temperature probe, a multitude of settings some of which I have never used. So glad I bought this when I remodeled my kitchen. Reliability is a must!!!

Had purchased a KitchenAid refrigerator new in September 2013. On January 3 the refrigerator broke AND WAS LEFT WITH NO REFRIGERATION. Being under warranty KitchenAid sent out their service repair service. On January 8, the service repair came and said they had to order a part. On January 14, service came back, installed part and that was not problem, had to order another another part. January 22 came, installed part, didnt work, said had to order another part. January 29 returned installed another part, still didnt work, said that new part installed was defective, had to order another part. On January 30, I called KitchenAid and stated that I wanted a different repair person and they would not do so because their repair service are qualified technicians. January 31, installed yet another part, didnt work and said it was unserviceable and wouldnt come back and refrigerator had to be replaced. KitchenAid said they would not replace but wanted to get another opinion. February 6, 2nd company came out and wanted to order more parts. In the meantime, we have Four children and have been LEFT WITHOUT A REFRIGERATOR for excessive amount of time. Never seen service like this before. Please help because in the middle of all this more than several phone calls transpired and its obvious that no one at KitchenAid could care less that a family is left without a refrigerator.

Bought this particular microwave based on looks and price. Turns out its been a pretty good purchase and has outlasted all the others Ive purchased before it. The mechanical bits are kind of a pain though: The door mechanism is iffy sometimes; and the wheels on the ring below the turntable arent of good quality polymer... One chipped at some point and now it goes thunk, thunk, thunk as my meal/drink/whatever is warming up.

We got our dishwasher last month (Nov 2019) and now a month later it is not working because it does not close at all. Tech came today (Dec 31 2019) and said he has to order the part before he can fix it, WE have been washing by hand for the last 10 days and will have to continue doing it for 2 weeks more... Very sad... Tech also told me to Find a way to close it so I can use it, I TOLD HIM NO... Because I dont want to waive the warranty. What kind of advice is that? Very Unhappy and unsatisfied with this product. STAY AWAY FROM KITCHENAID PRODUCTS.

We bought our fridge model # KFIS29BBMS00 five months ago and started having trouble with the freezer not working. Weve had a technician out here four times and hes coming again today. I have called KitchenAid twice and they just gave us an extended warranty. They dont care about us and will not stand by their product, and we still dont have a freezer. Ive been out a lot of times and not to mention the food that weve lost. Everyone knows food is not cheap. Please dont buy any KitchenAid product. Id buy an old GE first.

Obviously, I am extremely dissatisfied with this refrigerator to take time to write a review. I dont even know where to start to list the problems weve had. Repairs have been time-consuming and costly. One repair to replace almost all of the working innards was 4 hours of labor. At least Whirpool covered the parts ($1500) and labor ($700) but only covered the labor after I called customer service and complained. Other problems include the metal strips on drawers discoloring and peeling after only 2 years, plastic vegetable drawers breaking and needing replacing at $100 each (out of pocket). The protective kick panel is broken and wont re-attach so bottom wires sticking out. The fridge and freezer doors are permanently misaligned and dont line up at top and one door protrudes at bottom. Technician says cant be fixed. Husband has tried to fix using instructions in booklet with no luck. Ice maker stopped working. Fridge occasionally leaks large amount of water into kitchen. Technician cant seem to fix problem. It is absolutely the worst appliance I have ever owned. Im 63. Its a total of piece of junk.

I have recently and angrily blogged about my KitchenAid dishwasher as well as the other appliances. That wasnt the only issue with the dishwasher either. The springs on both the dishwasher and the microwave broke leaving the doors to open precariously. My husband was able to fix the dishwasher with a $5 piece of plastic, yes, thats right, plastic piece that fit on the pulley system that opens the door properly. Of course, that would have been a $100 operation had we had a repairman do it. Where is our Consumer Ombudsman?

I installed a KitchenAid Dishwasher KUD101FL SS3, Type 577-0, during my remodel. I have to wash the dishes before I put them into the dishwasher or they leave dried food on them. The cable pulley broke and came crashing down on my leg. The door is very heavy. I was very fortunate that I was bruised rather than fractured. Also, there was a very loud clashing noise when the blade goes around. Now, I am not using it at all and must call a repair person. Of course, it is no longer under warranty. What a shame that I paid so much for a worthless appliance.

I had a kitchen remodel done. I decided to replace my Samsung with a KitchenAid. I thought for once in my life I would like my appliances to match. The refrigerator works ok, BUT the noise is unbelievable! It rattles, pops and shakes. I am so sorry I purchased this! I have had service tech, told me that the vibration was from the motor and frame. Used a piece of tape to fix the problem. It didnt work. They sent another tech. He told me that it was the water reservoir. Order a new one and installed it. Noise is worse! When I called KitchenAid AGAIN, the service agent was rude and told me that if they sent another tech out there and the noise was not happening, I would be responsible for the charges. This noise is intermittent, happens maybe every hour or so. I am happy with the other appliances I purchased, but the overall experience with this refrigerator will end my relationship with KitchenAid for good.

My top of the line, three year old, stainless steel KitchenAid refrigerator stopped cooling. Main circuit board is defective. Exactly like Ians review, I was told directly by a supervisor that no replacement boards have been made since the tsunami. In over two years, KitchenAid has not obtained a US based company to make these replacement boards. They have to be mailed to a company that rebuilds the boards and it takes at least two weeks before the repaired board is returned. This is the worst and most shameful business practice I have ever heard of from a world wide company. I have the KitchenAid Extended Warranty, but a loaner is NOT part of your KitchenAid warranty. And you are supposed to be perfectly happy going without a refrigerator for over two weeks. I purchased the KitchenAid built in wall oven, convection oven/microwave combo at the same time, along with a top of the line KitchenAid dishwasher. After spending more than $8000 on this suite, I cant wait for the non-existent circuit boards to go out on these other appliances. My husband wanted to buy the Samsung refrigerator, but I insisted on buying American made since the US was in the middle of the Great Recession. I will be spending my money on Korean appliances from now on, now that I have learned that KitchenAid has knowingly left all of their appliance customers without a source for new, replacement circuit boards. Heres a suggestion KitchenAid... Jabil Circuit, a gigantic, world wide circuit board company is based right here in St. Petersburg, Florida, where I live. If you cared one bit about your customers or your reputation, you would have them or one of the dozens of other companies in the US that manufacture the same things, supply you with new replacement boards. Yours is a shameful business model. I am done with KitchenAid.

The 3 year old refrigerator leaked water on the floor constantly. The ice maker worked sporadically and now the unit has stopped cooling. Called repairman who replaced a fan motor. Unit cooled for about a week then stopped cooling again. Called the repairman again who came and replaced the same part claiming the part was defective. Again, the unit stopped cooling after 3 days. Called Sears Appliance Repair who diagnosed the control board as having to be replaced. We ordered the control board which took a week to arrive. The Sears repairman then said he could not service the unit because Sears did not want to be responsible for future repairs that may be required. Apparently problems with this unit is well known. We are still without a working refrigerator. Going on 3 weeks now. I am giving up trying to fix it and purchasing a new unit.

I filled out a complaint on 10/11/11. The repairman was at my house and replaced the motor on my 7-month-old dishwasher after waiting 3 weeks to get it repaired. It is now 10/21/11 and it broke again today. It was the same problem as last time, so I assume it needs a new motor again. I have to wait another 12 days just to get a service person to come out and look at it. Ill then be at over a month with a non-working brand new dishwasher in a 7-month period.

WE bought a complete kitchen set but after one year the 4 lights in the top of the refrigerator stopped working. The place where we bought it, Heber Appliance, could not fix the problem because of the way its designed. It wasnt the bulbs but the wiring. So they gave us a deal on a new one. Now the exact same problem is occurring. The 4 lights in the top of the fridge started flickering a week ago and now are out completely after one year. We will never buy KitchenAid again ever!

Bought a French Door KitchenAid fridge 6 years ago for $3500. Consumer Reports BEST BUY HA HA! Have had NOTHING but problems. So the electronic panel on the front went out yesterday and the unit totally shut down. Repairman came out and guess what... THEY DONT MAKE THE PART ANYMORE! REALLY. How can you not continue to make a major part for an appliance that you made and sold only 6 years ago. So now it is totally useless. DO NOT BUY KITCHENAID APPLIANCES! I hope this company goes the way of Sears.

Have only had my dishwasher 4 months and the top rollers broke. I spent a lot of money to get what I was told was a good dishwasher, so having the rollers break after 4 months makes me angry. Then to find it isnt covered under warranty really made me mad. Kitchenaid should be honest and stand Behind their products!

We purchased KitchenAid KUDS30IVWH3 a year and a half ago from Lowe’s. All new dishwashers have a new connector that hooks the water supply to dishwasher. It simply screws onto a plastic piece. Over time this connector simply came loose. It flooded our kitchen and laundry room which has been three months of restoration - new floors, rebuilt cabinets, etc. And it cost many thousands of dollars for the insurance company. It has been a serious problem. The plumber said these new connectors are not safe and he gets nervous every time he installs one. He said they cannot be refit with a different connector. I am the second person he has had with major flooding in the home due to the new connectors. He said the European dishwashers still have the old brass connectors.