Like many others, we bought the KitchenAid based on recommendations from HD and other appliance stores. We spent a bit more to get the high temp wash and power scrub features; basic wash by most products simply does not cut it. After about 2 years the pump started making a racket like a hammer tapping very fast on a metal plate. And...no warranty for the pump. The pump!!! Jeesh. Our first dishwasher from GE lasted 20+ years without touching it. Our second, from JennAir, lasted 6 and that is after I replaced the pump, the door seal, the main filter system and the top rack. The KitchenAid we bought...seems about 2 years. KitchenAid is no better than the worst manufacturers out there. What a joke.

I bought a KitchenAid dishwasher (Model: KUDS30IXBL) and within a couple of months, I noticed that the side air vent was damaging the wood cabinet and the drawer next to it. I called KitchenAid customer service and was told that there was nothing they could do about it because, according to them, the dishwasher was functioning properly. I called the store where I purchased it from and they sent out a couple of installers who looked at the damage and said,I knew this was going to happen when I saw the side air vent design. They took a couple of pictures of the damage and said that they would let their boss know. I have been waiting for two weeks and no word yet from them.

Our KitchenAid Microwave #KHMS155LSS-4 (manufactured May 2006) has been beeping randomly and flashing the Lock key or F2. Nothing short of disconnecting will stop the beeping. Even after disconnecting the unit, I will power it back up & the Lock key or F2 will appear again & the microwave will not work at all. The beeping will continue for minutes on end. This product is dangerous and after having read the same complaints on Consumer Affairs website, its a major wonder why it has not been recalled as some consumers have stated that the microwave will suddenly turn on. I contacted Kitchen Aid & had a live chat with a rep who said, Based on the issues that youre describing, there are no recalls for the problem with this model and serial combination. I am very sorry for the inconvenience. We can only suggest for an accurate diagnosis and satisfactory addressing of any malfunctioning component that may be contributing to your concern that you contact a local factory certified care provider for further assistance. Would you like some referrals?. This is very disappointing to hear, Kitchen Aid is not doing anything about the issue.

My KitchenAid dishwasher is 2-1/2 years old. I have been through four repairs of the upper plastic rack and it fell apart again this week. I went over to Lowe’s and asked if KitchenAid has changed the design/plastics used in the upper rack and the salesman told me Im the first person hes ever heard complain about this problem. Find that hard to believe when the repairmen tell me they carry the racks in their service trucks and its a huge problem.

We purchased a Kitchenaid refrigerator 29 CF model KFIS29bbms (french doors upper/ freezer below) for $2500 exactly 1 year and 2 days ago. The ice maker began to operate sporadically 3-4 days ago. Then 2 days ago the freezer quit (although we didnt realize it till last night). Today, we called Kitchenaid - they said warranty ran out two days ago!! They said too bad you are out of warranty! After getting a supervisor on the phone the best we could get was Kitchenaid would pay for parts but we are stuck paying for service call and labor. They said a service man would be out in 3 days.So in the meantime we have moved all of our food to our 13 year old General Electric beer fridge in the garage. The GE still works fine, we paid about $800 for it new back then - so it now has to carry the load for our $2500 Kitchenaid piece of junk. I wish I had read these reviews before making this purchase as it appears many other people are having the problems as us.

I currently own my second KitchenAid dishwasher. I had my first one for 21 years before we sold the house and it was still running-if it hadn't been 21 years old I would have moved it with me. When I bought my new house it had an awful dishwasher so we bought a new kitchenaid dishwasher and I love it. I have had very good luck with my kitchenaid dishwashers. Will have one in the next house too!

Updated on 06/03/2020: In my last review from Sept 2018 I indicated that fridge was not repaired yet. In Oct 2018 the main circuit board was replaced for 2nd time. Fast forward to June 2020. Fridge is randomly shutting off all cooling and needs to be rebooted to work again. Service call indicated that main circuit board is faulty. Result is that fridge is going to the trash as Im not spending another dime on it. Following is what I have spent on this six year old fridge, which doesnt include a complete replacement of cooling system under warranty: 10/05/18-$570.65 09/12/18-$100.57 09/15/17-$303.97 08/31/17-$100.57 11/04/16-$404.2610/19/16-$100.57Original Review: Purchased 5 years ago. Constant problems including: 1/ Fridge not staying cold - year 1. Fan that pushes cold air to the fridge from freezer failed. 2/ Freezer not staying cold - year 2. Complete replacement of cooling system - under warranty. 3/ Constantly restarting - year 4. Fridge would shut down and restart many times per day. Sometimes it would show PO (Power Out) warning. Circuit boards replaced - not under warranty. 4/ Stopped making ice cubes - year 4. Replaced ice making unit - not under warranty. 5/ Constantly restarting - year 5. Not repaired yet. 6/ Flimsy shelving. Re-glued a number of internal drawers because they were falling apart. 7/ Noisy. Wasnt bad when originally purchased but after #2 and #4 repairs it got progressively worse and now sounds like a freight train running. I will never purchase another KitchenAid nor anything else by the manufacturer of KitchenAid.

We just built a house and bought all new shiny appliances, including a KitchenAid refrigerator side-by-side, counter deep, very expensive. On DAY 1, the freezer temp was raising, we kept lowering it back to 0 F. On DAY 2, it doesnt go below 16. Now day 5 and its 32, and doesnt respond to pushing temp control down. Technician may come tomorrow. Meanwhile, food will start spoiling. Also, no instructions came with it, except how to install. Gee, thanks! NOT BUY THIS!

In January of 2013 I bought a KUDE70FXSS dishwasher. It was a top line model and I wanted to buy local. The racks are now rusting out as they come with nonpermanent little plastic caps at the end of the racks. We didnt realize they were gone and now the whole rack is starting to rust to the point where new caps wont fit on the racks. How wonderful! I paid over $1400.00 for this unit and now its rusting out. What a poor design. KitchenAid or my supplier P.C. Richard wont cover it because its considered cosmetics . I should have bought a German dishwasher! Im disgusted! You try to do the right thing!

My freezer is going on -10 on its own couple of times a day. I called authorized repair man. He simply told me that since hurricane hit KitchenAid factory in Japan they dont have replacement parts. There is no one knows or have ability to repair KitchenAid fridge in U.S. I would recommend for people who are looking for built in fridge to stay way from KitchenAid.

If I could rate this company any lower, I would. I have a Kitchen Aid microwave (TR71834046), Refrigerator (KRFF707ESS01), and dishwasher (KDTE334GPS0). All were purchased 3 years ago along with a range. I have had to file 10 different claims on the items listed above in those 3 years. I also have had to purchase several warranties and extensions to make sure I am not completely screwed. For how much money I have spent, you’d think their customer service would at least be worth it. Think again. You have to wait for at least 1 hour before ever talking to anyone. So I’ve spent well over 10 hours just on hold with this god awful company. Each time they then set up a date in the not so near future for a repair company to come out and sometimes even then the job is far from over. I am now awaiting a company to come fix 3 different things on 2 different appliances. This after they were just out 3 weeks ago repairing something else. I HIGHLY recommend you stay VERY FAR away from Kitchen Aid. This company is absolute trash and uses the cheapest of plastic to make their products. I will NEVER buy ANYTHING from them again.

My brand new Kitchen Aid KBLS22KWMS arrived yesterday. Its a bottom freezer, single top door model. The bottom deli drawer kept sticking every time I opened it, so I took the drawers out, to try to find the problem. Thats when I saw that the molded plastic, on which rests the shelf supports on the deli and crisper doors, was very thin, and could be pushed in with just normal pressure from my finger. One of the supports was dented in already. Crisper drawers and the deli drawer are held by plastic frames, with no metal at all. Only the top shelves have full metal support. All the plastic is really shoddy workmanship. I have no faith that this fridge will last even a year, much less 5. Its going back to Lowes tomorrow. I had thought that Kitchen Aid was supposed to be a higher end appliance from Whirlpool. Now I will not buy another Whirlpool owned product.

Our KitchenAid oven stopped working after we used the self-cleaning feature for the first time last month. When we tried to use the oven to bake again, the oven would not heat up. We purchased our KitchenAid wall oven, model KEBC147VSS00, serial No. XW5000833 in January of 2009. We called KitchenAid customer service concerning the problem with our built-in wall oven. KitchenAid offered to sell us a one year extended warranty on our oven for $300. That would be in addition to the charge we would pay to have the oven repaired this time, which we estimate to be over $200. They did not have an answer to our question, How has the faulty KitchenAid oven part or parts been improved so as to not malfunction again and cause our oven to be inoperable each time we use the self-cleaning feature? We do not want to have a repair done that may not really fix the problem. We called Consumer Reports. They recommended that we call the Consumer Product Safety Commission (CPSC). We will file a complaint with CPCS. In our opinion, this oven should be recalled by KitchenAid.

This machine was at least $200 more than the other machines. We bought it from Best Buy. We wanted a top-of-the-line washer that was a minimal fuss. This machine already broke once, but was covered by warranty. Thats not the worst of it, however. IT WILL NOT CLEAN YOUR DISHES! If you like hand washing dishes before you put them in the dishwasher, or scrubbing them after they come out, this machine is for you. Also, its NOT A KITCHENAID - its a Whirlpool (garbage) with a KitchenAid badge. Boooo

I believe the adage is true, things just arent made the way they used to make them. Its 4 years old, the wheels pop out of the top track constantly and weve had some problems with leaking. Maintenance was out to fix a problem within 6 months of owning because the motherboard fried. It went almost a year without working through certain commands. For instance: if you wanted to use the normal or heavy wash cycles, forget it, the machine would only run the one hour cycle. Its just been a pain in the butt. However, it is quite quiet. Especially compared to our last dishwasher. Not as quiet as some, but it is sufficiently quieter than I had expected.

I have a house in New Jersey that was affected by Sandy. When installing the new kitchen I decided to buy KitchenAid appliances since I had them in my house in Florida and loved them. WHAT A MISTAKE!! I have had the range serviced 4 times now for the same problem (oven not lighting). It was recommended by the store where I bought the range that I should call Whirlpool and request a replacement. The answer I got from Whirlpool was that the warranty does not cover replacement only repairs. So keep in mind when buying KitchenAid that if you get a lemon like I did, you are going to be stuck with it and just keep getting service until your warranty expires. Also, once you get into the extended warranty period (if you still own it by then), you may have more issues. I havent reached that point yet and dont think I will. I think by then I will have replaced this range with a GE.

This may be a fine refrigerator; maybe we bought the lemon of the bunch? Either way, KitchenAids repair service/process is TERRIBLE. KitchenAid uses Flamingo Appliance Repair based out of Florida with a branch here in Atlanta. They have been to my house 8 times within 4 weeks and they have been incredibly rude and unhelpful. How many of you have that much time that you can take off from work? Yea, me too! The customer service representatives with KitchenAid and Flamingo have been polite, but all they can do is read to you the script that is written for them. Meanwhile, we have spent $3,000 on a refrigerator that doesnt cool below 50 degrees and the ice maker may or may not dispense ice from the door, which Flamingo cannot address if the one time it decides to work is when the technician is here.. I write this review, because I WISH I would have read this review before purchasing ANY KitchenAid product! Buyer beware!!

We purchased a new refrigerator 2 weeks ago. The first one that was delivered was defective and after sending out a repair crew that could not fix it, it was replaced with a second defective refrigerator. After spending hours on the phone, KitchenAid sent out a repair company that stated the entire compressor and coils needed to be replaced and compared it to a new car needing a brand new engine and suggested having KitchenAid deliver us a new refrigerator. We requested that KitchenAid either deliver a brand new working refrigerator or pick up the defective one and refund us our money so we can buy another refrigerator elsewhere. KitchenAid refused and told us they just cant help us even though the refrigerator never worked from day 1 and is under warranty for 30 days. We spent a lot of money for a brand new refrigerator and do not want a rebuilt model when we paid for a new one. We have been without a refrigerator for 2 weeks now, have spent numerous hours taking off from work waiting for delivery and repair people and KitchenAid is not willing to assist us or even offered us any kind of concessions to make this situation right. We are extremely disappointed with this company, their customer service and how they conduct their business.

Dishwasher model KUDS03CTWH2 - Have had this dishwasher for about 6 to 8 years. It never washed dishes clean from day 1. Had a repair man out twice while it was under warranty. His answer was it is energy efficient. In other words it saves energy but does not wash dishes. I now use Heavy Duty cycle along with Pro Scrub for one wash and first need to soak my dishes and silverware. Much of the silverware does not clean. It cost us $1200.00. I will definitely never buy Kitchen Aid again. We are not happy with our stove or refrigerator which were bought at same time.

Purchased KitchenAid refrigerator from Appliance Smart in Cumming, GA 2014. After one year and a day after purchase, ice maker and freeze stopped working. Called KitchenAid and could not get any help, had to pay 300 for extended warranty. Now one year later, the exact same problem has occurred, no ice and freeze has malfunctioned. KitchenAid refrigerators are awful and customer care gets a ZERO.

Purchased range on 2015. Told the dealer the oven did not bake properly, sent certified appliance repairman. Sweetheart dont know what your problem is, it is right on. After two smart boards, it still does not bake! Should you have to bake chicken breast 3 hours, and rearrange on baking sheet to get each one to edge. Drop cookies should not take more than 8-10 minutes.

Control lights failure when buttons are pushed - This has happened repeatedly, and is expensive to have out-of-warranty repairs made. Also KitchenAid/Whirlpool uses third party service technicians, which in my case proved to be incompetent and actually broke other parts of my dishwasher. Kitchen Aid refuses to stand by their recommended third party service organization (whom they have since fired) and allows them to sell the customer (me) an extended warranty which both the since-fired service organization (A&E Factory Service) and KitchenAid refuse to honor.

We purchased our KitchenAid dishwasher three months ago. We have had at least two previous dishwashers which were fine. This model KDFE104HPS O leaves water on the dishes and the door. We had two repairmen look at it. The most recent said there seems to be no problem even though the dishes do not dry. He stated that 1) The stainless steel models seem to have that problem; 2) We need to get the water hot before starting the dishwasher so it does not lose the first cycle heating the water; 3) We should use a special rinse agent to aid the drying and 4) We should use the extra dry cycle. In addition, there is an odor that smells like a wet blanket and I think I have even smelled mold. I have owned five dishwashers over the years and have never had this problem. The solutions provided by the repairman actually will cost us more money to run the machine. The only good feature is how quiet it runs.

We started having issues with our KitchenAid dishwasher, KUDS301XBLO, potscrub light staying on just after the one-year warranty was up, but we were able to reset it. Then we noticed the dishes were not getting clean and the potscrub light was staying on. It will not even complete a cycle. We have only had this dishwasher 1 and 1/2 years. I called to ask about the 2- to 5-year warranty that covers all parts of defective equipment and was told I had to pay $129 service call for them to come and look at it, then I would have to pay for parts. I was offered to buy an extended warranty for $259. That seems like a lot for a dishwasher that cost more than $800 a year ago. I have been reading that the control panels have been malfunctioning and starting fires. I am very upset that this higher end dishwasher is less reliable than a $400 one. I have also read that the manufacturer is aware of this problem and has failed to recall this product.

Purchased KitchenAid undercounter KDTE204DSS at Best Buy 12/2014 - used 1-2 x weekly. Great machine: good drying, no spotting, relatively quiet & clean dishes! Bottom rack occasionally left track when pulling out by corner rather than center. Paid $700 at Best Buy [in package deal with other appliances] $20 kit & was told this model would last minimum 8-10 years so I didnt purchase $159.00 Geek Squad extended warranty.10/2018 [after 4 years light duty] started making grinding and whining noises. Called Best Buy and they referred me to KitchenAid, who then referred me to local authorized KitchenAid repair service. $125.00 just to come out and diagnose, but could be applied to repair if applicable. After tearing entire machine apart [literally removing from under counter, unscrewing panel & interior components, detaching control panel & parts all over my kitchen] service tech needed to make several calls to his company before finally announcing that it was the *computer* that was shot - which would cost $450.00 to replace.At this point, without any warranty on the rest of the machine - it didnt make sense to repair. KitchenAid helpline was polite but could do nothing to help me. Dilemma is Id prefer to move to Bosch, but most reviews say KitchenAid dries better and I do not want mildewy odor. Very disappointed with extremely poor US manufacturing in all appliances.

Fridge is about 6 years old. Had the compressor replaced twice. Tech on his way this afternoon. I suspect its the compressor again. Have had issues with water leaking. No ice or ice melting... Replaced the front heater on the icemaker, the ice chute., gaskets on the door itself, still no ice. The freezer would not freeze ice cream or even bread! We have had multiple issues. The KitchenAid helpline rude and not helpful. Do not buy this refrigerator.

Unit has 2 ice makers. The one inside the freezer just quit working and it is very noisy when it runs. It was a bonus having the second ice maker so you would never run out for parties or especially in the summertime.

In late 2007 we replaced every appliance in our beach home with KitchenAid appliances. As of 6/2014 every appliance has been replaced except the ice maker. This week our $4000 combo wall oven died and the KitchenAid authorized appliance repair suggested we replace it. We spent a chunk of money back then and have since replaced it all. My sister and an in-law have done the exact thing!! KitchenAid was considered top of the line. Today I consider it JUNK!!!! Oh by the way their consumer service line is perpetual hold. Sad that they allow the brand to go down the toilet.

I regret for not reading these reviews before going to Best Buy to purchase the KitchenAid dishwasher. This machine is useless. Im doing all my dishes by hand. No point of running the machine. I think they should issue a recall on all the crappy models mine included.

I purchased a new home with a new refrigerator. From day one the refrigerator froze everything. I called KitchenAid who sent out technicians. They have now come out 3 times replacing multiple parts and told us it was fixed. Of course, it is not. I called KitchenAid again who told me that only counts as 1 service call and they would need to send another company. They need to have at least 3 service calls - of course my 3 only count as one. So, back to square one. 4 weeks already with a fridge that ruined all my food and is running up my electric bill. Plus, the companies they send out can only give you a full day appointment and the company they sent doesnt even come in the window set up.I tried to talk to a manager but shockingly one wasnt available. Honestly, the worst customer service and a worthless product. I will never buy KitchenAid but am now stuck with a non-working expensive refrigerator and nothing I can do. You would think that at least a brand new product would work or they would do something about it.

We have 2 KitchenAid dishwashers, supposed to be made by the same folks, with the top rack for silverware. This model is awful, would not recommend it at all. You have to raise the rack up every time you put something in the 2nd rack. If you lower the 2nd rack so it doesnt hit the 3rd then you cant put plates on the 3rd or lowest rack. What a mess. Had the appliance folks come out and they say there is nothing that can be done. This is an expensive dishwasher to have such a lousy system. We know KitchenAid knows how to get this done. Bad on us. Dont do the same....

I have used more than a few dishwashers in my time and this one works great. I have been using it for 5 years without issues to date knock on wood. It can hold a lot of pots and pans dishes China Tupperware and glasses without breakaway.

My KitchenAid built-in fridge finally broke down after 15 years. It served me well. I ordered a new one on 6/17 and I am still waiting for delivery. I am told that each one is custom made, which I find hard to believe. After many years of being a loyal KitchenAid customer I am going to rethink my next major appliance.

I bought a brand new dishwasher and the motor was defected. They order a new one which defected again and its back order.

2 years and one month after purchase, my $6800.00 Kitchen Aid refrigerator had to be fixed. Price: $600.00. What a lemon! I am telling my friends and anyone who will listen what lousy refrigerators they make now. This company has really tanked in their quality.

Superba YKEBC107KM - 2 issues; Door hinges seized and new thermostat blew after one self clean. 2 authorized repairmen failed to fix my door hinge problem. The 2nd guy said it would be $600 parts & labor in addition to the $150 service call that left my oven torn apart! I ordered new hinges and receivers from Partselect.ca and installed them myself. All good. I thought it would be smart to replace the 12 year old thermostat while I had the unit out. The replacement thermostat blew with the first self clean cycle. Partselect sent me a replacement which I just installed (now Im a pro at working on this unit!). I suspect the part is NOT at fault. Its more likely the lack of ventilation in the cabinet space to dissipate the extreme heat created during self clean. The thermostat is actually working properly. It senses the operating temperature has risen beyond what the components can handle and shuts it down. Unfortunately, this solution is not prioritized by manufacturers and technicians. The feature is what sells more units. So its true; more bells and whistles doesnt necessarily mean better! KA will not give consumers any insight into repair of their products. It is a racket that insulates the manufacturers through the technicians, financed by the consumer.

We purchased a dishwasher, microwave, oven and refrigerator from KitchenAid about a year ago and are currently having the refrigerator repaired for the 3rd time for the SAME issue! The fan in the refrigerator (KRFF707ESS01) doesnt work properly which allows ice to form in the back. This means that the drawers dont close anymore and the fan is very loud since it is hitting the ice. KitchenAid customer service has been absolutely useless. Im very disappointed in the product quality and the company and will never purchase a KitchenAid product or any Whirlpool product ever again!

I was a builder in Atlanta for 30 years and used KitchenAid in my homes many times. I installed a high-end side by side just under 2 years ago in my personal home and it suddenly started forming ice. When the technician came he took apart the panel with the cooling element and found the sealer wire which was installed crimped had destroyed the thermistor which regulates the fridge. When I called KitchenAid their answer was over time, which could be anywhere from a week to years the parts or the way it was put together could break down. Really? I never would have used KitchenAid if I knew they weren’t responsible for the correct installation of original parts. It cost $325 to fix.

We purchased a top of the line dishwasher. The plastic part on the top rack broke and went into the pump causing over $200 in repair. There are hundreds of complaints about this problem but in talking to a KitchenAid rep, there is no recall. A dishwasher this expensive should not have cheap parts!!!! A manager was to call me but of course they have not. We are building a house and all appliances will not be KitchenAid!!!!!

Our KitchenAid (KEBC107KSS) oven was installed 6 years ago. We do not use it a lot. About 3 years ago, it stopped working after running the clean cycle. I installed a new thermostat (9759242), and it worked fine. I just ran the clean cycle again, and again the oven stopped heating up again. I will order either the same part or a new part (W10175596). I just found in the various blogs about this problem. This seems to be a major problem with KitchenAid and Whirlpool ovens. Even though I have an older model, people are still having the same problem with ovens purchased today. I cannot believe that they can get away with continuing to produce a defective product and have not been able to engineer a solution.

We have a Kitchenaid KUDI01FLSS2 dishwasher. It came with the house we purchased six years ago - the unit was about 1 year old at the time. We have had constant problems: touch panel failed ($200), control board failed ($250), heater element failed which required a heater control board upgrade (design defect) ($250), chopper failed three times ($30 ea), door hinges failed, numerous plastic interior parts failed (all are overpriced), the door latch has a fundamental design problem (we have to use a clamp to keep the door from popping open in cycle). I am an engineer and was able to do all the repairs myself which saved hundreds of additional dollars. The dishwasher is a $1000 piece of junk. I would have scrapped in early on if I had only known!

I got a new KitchenAid refrigerator from Home Depot. It took 4 weeks to be delivered. Then just 3 weeks it broke, nothing works. I call KitchenAid customer service only to be told their computer system is down and there nothing she can do. So I ask to talk to a manager and she hang up on me. Really just brought a 4000 dollar refrigerator and this is the way I get treated. Do yourself a favor and dont buy KitchenAid.

We purchased a new five door KitchenAid refrigerator 16 months ago for over $3500. It stopped working two months ago. We found the local warranty service firm and they have been out here 5 times. They have replaced the compressor twice, and a specific valve once but have not been able to restore function to the unit. They came twice to take readings for KitchenAids tech department. Weve been 8 weeks without a refrigerator. The service people said they have done everything but the unit should be replaced. So far KitchenAid has not authorized a replacement. Sad state of affairs. I certainly wont buy another KitchenAid appliance.

I purchased a KitchenAid induction double oven range, model KSIB900ESS1 through my home builder, who installed it in July 2017. We moved into the home August 1. It worked correctly until October, although the induction burners make a lot of noise. In October the ovens quit working. We called KitchenAid, who sent an appliance repairman out in two days. A week later we hear nothing from the appliance guy. After several calls, I found out that the part that needed replaced did not exist. Confused, I called KitchenAid again and asked for another repairman. This one came out, found the problem, and located a replacement board within a week. I preheated the top oven two hours after he left and both of the ovens quit again.It is now a week later (tomorrow will be a month without an oven) and we are no further along in getting this fixed. Added to that: today I received a large box on my doorstep from KitchenAid (which I did not order) that I think might contain pots and pans that I dont need. Im afraid to open it because I dont want them saying I accepted pots and pans in lieu of a workable oven. What the heck is going on with this company?? Two days til Thanksgiving but we wont be able to cook anything in the oven this year. Thank goodness the range still works or wed be eating microwaved everything.

I purchased 5 KitchenAid appliances 45 days ago during their big 25% off promotion. That was mistake one. I get a call yesterday 4 days before delivery telling me that my fridge is backordered until April. This is the biggest load of lies since Donald Trump on Twitter. Investigating deeper and talking with my sales agent at home depot it sounds like any counterdepth fridge with external ice water have been pulled and no longer is available for purchase. They have even pulled all these models from the KitchenAid website. Ridiculous. Calling customer service, the company line is that there is no recall and it is available for order. So I ask if its available why is it no longer on the website. Needless to say I need to cancel my entire KitchenAid purchase. Do not make the mistake of buying KitchenAid.

So disappointed in the customer service. Purchased a French door KitchenAid refrigerator six weeks ago. Came with two dented doors and a noisy freezer. Called for service which I had to go through kitchenaid.com for them to schedule. Waited at home for the scheduled service call. No one showed up. Called the service provider and was never put on the schedule. Had to call KitchenAid back. Reschedule for 2 1/2 weeks later and also have to wait 10 weeks for doors. I told them I want a new refrigerator and was told I have to give them an opportunity to fix this. I bought a new refrigerator. I don’t want a refurbished one. Awful awful company. I will NEVER purchase another KitchenAid item as long as I am a homeowner. The customer service is a joke. All they say is We’re sorry for your inconvenience. They are in no way helpful.

I purchased this model in March and had it for four weeks when the freezer dipped down to zero degrees and the refrigerator went up to 65 degrees. The store where I bought it immediately exchanged it. In less than a month the freezer in the new refrigerator went down to 6 degrees. Someone came to replace a part. It was defrosted and plugged in again but has not gone past 6 degrees. I have lost a lot of money in food and KitchenAid will not reimburse. The store where I bought this piece of junk is replacing it with an LG.

We decided to invest in a good dishwasher that we could rely on. We spent over $1300 on model #KUDE48FXBL2. It never really worked quite right. There would be periods when the keypad would not work. After roughly one year of use, it has died. The repair service quickly determined that it needed a new keypad and some sort of electrical part in the door. KitchenAid does not have the parts and does not know when they will be available. I am hand washing all of my dishes while a $1300 dishwasher sits in my kitchen with an out of order sign on it. There is no end in sight and we get no answers. We are trying to decide if we throw it out (and the $1300 we spent) or wait to see when it can be repaired (and how much it will cost). We spent a lot of money on a dishwasher that only gave us about one year of use. We will not buy an appliance from KitchenAid or any of their affiliated companies again.

My compressor overheated. Dangerously hot. I do not want the same part. There is no way to know how much damage was done! Not to mention fire hazard. I was told by KitchenAid it is my responsibility to unplug. I guess if you really want a KitchenAid fridge no sleeping or going out of town. I was told this did not meet their standard for safety hazard yet they could not give the standards that do! The ice maker has gone out. The water flow takes 5 minutes to fill the glass. The best was that I did not need to worry about fire, because the refrigerator walls would contain it! Keep in mind the bottom portion is cardboard!!! My last call the guy hung up on me!!! If you are thinking about KitchenAid dont. If you just got one run dont walk it right back in the store!!!

My counter depth KitchenAid refrigerator cant be repaired just 2 years after I bought it new. The power supply board I need is no longer available and Whirlpool couldnt care less. They claim there is a 12-year warranty but the electronic part I need is only warranted for 1 year. Therefore why bother having a 12-year warranty if the part you need cant be purchased. Therefore the effective warranty is only ONE YEAR. This is a $7,000 paperweight now. No one should purchase anything made by this company.

I am completely surprised that after spending $2500.00 on a refrigerator, that functions well and initially looked great, am now, after less than a year into owning this refrigerator, now has rust spots all over the refrigerator doors. These rust spots initially started as pin-head size but now are growing larger and more numerous. After I was able to get hold of customer service who finally routed me to the correct person (after quite a bit of time on hold), I shared with this person what my issues were. He explained to me that this happens and that there was nothing he could do about it. I continually pushed him on this issue explaining that it made no sense for a top/high end brand to have issues like this. He eventually conceded and said that he would ship all three doors and that I should schedule a time with my local KitchenAid service techs. He then said that if this occurred again that he would not be sending a new set of doors and that, this was it, no more. When the service tech showed up he explained that this always happens with this refrigerator and to be prepared for it to happen again. This is ridiculous. I would be fine if this was a one time thing, but to told by not only the local service technician but the KitchenAid customer service rep. as well, that this is something that, just happens is absurd.In addition to this, it took 90 days for the doors to arrive and after they did, it was found that they sent in two left doors! I have now been informed that I will have to wait 60 days for the right door. The local service rep that KitchenAid directed me to, did a poor job of installing the doors that I did receive, they were not aligned, the gasket was stuffed into the door so that there was heat exchange from the outside causing an improper seal so that moisture began to collect along the seams. ALSO, the door that they did send had a torn (or cut) gasket. Again, this is ridiculous that such a high end brand would affiliate with poor field techs, and send damaged product. Im beside myself and at a loss.Id say, if you are thinking of purchasing this product, STEER CLEAR. Due to my experience with KitchenAids customer service and the my experience with this particular product, I will NOT be purchasing any product from KitchenAid, and will do my best to dissuade others from doing the same. Let me add that I am using the manufactures suggested cleaning product. The KitchenAid rep initially tried to suggest that the rust spots were due to me and improper care and cleaning.

Very quiet and cleans dishes very well and dries them very well. It has stainless steel inside for quieter operation. The utensil rack is handy removable and and extra top rack is great for putting flat objects on. The top rack for cups and glasses is adjustable.

Last night our KitchenAid oven locked at the end of an hour long chicken bake at 350 degrees. I turned the bake knob off immediately. Within 15 minutes, the inside of the oven was on fire. Firemen arrived and by then, the glass front was broken and they put out the flames. Luckily, it was contained within the oven but of course, time for a new range now. Approx 10 years of use was fine for many years but this computer problem of locking and the very hot self cleaning feature just coming on by itself is ridiculously unsafe! Who knew a product could be so poorly designed that it would do this, start a fire by self locking and then heating up to serious temperatures!

In our conversion to stainless steel we decided on KitchenAid. We got a bundle deal and purchase three appliances from Lowes and, though I normally never do, I purchased the extended warranty. The microwave (MODEL # KCMS1655BSS) quit working within the first year, still under factory warranty. They brought a new one and out of the box, it did not work! They brought another one and it is still working. Shortly after the first year the oven (MODEL # KEBS179BSS00) was not able to consistently get over 400 degrees. After about 6 service calls and replacing two circuit boards and a temp sensor, it appears to be fixed. The problem is, anytime a part is needed to be replaced, it takes at least 2 service calls. The first one to troubleshoot the problem and say, you need a new (part), and then they order it and the second one to install the part. Jump forward a couple months and the refrigerator (MODEL # KFIS29PBMS00) stops making ice. This problem actually started while we were still dealing with the oven problems! I called in the fridge and before the tech even came out, I realized that it was a cooling problem as my ice cream turned to soup. I called Lowes extended warranty and let them know the problem was not the ice maker but a cooling problem. The tech still came out to troubleshoot the ice maker. I pointed out the problem was cooling, showing him the item in the freezer that were thawing. What does he do, order a new ice maker. After probably a dozen service calls and several replaced parts, I told them I wanted my money back. Reading the extended warranty from Lowes, it says that if the appliance is repaired three times for the same problem that they will buy it back from you. They cut me a check for my purchase price and I went to Home Depot and bought a new Fridge, GE this time. I was very unhappy with KitchenAid and very unhappy with Lowes service techs. I was an electronics tech in the Air Force and I was doing better at troubleshooting this problem than these people were. They were so clueless. Warning, KitchenAid and Whirlpool are the same thing! I will say that the extended warranty served it purpose and we did not have to spend a dime on any of these service calls, that is good. But for the three appliances there were probably 23 service calls in less than 2 years! Those are all days that I have to be home between 8 and 1 or 1 and 5. I always pick the earlier time slot. The vast majority of the time I would get a call around 12:50 letting me know they were on the way. They usually showed up well after 1:00, closer to 2:00, not leaving until 3 or later. My day is shot at that point. Thats 23 days of my life I sat in my house waiting for a service technician in just 2 years.

I have a 6-year-old Stoves dual fuel range cooker. Sure, its out of warranty, but now it only functions as a hob! The thermostat on the main oven failed last year. Stoves cant fix it because the company that made it has gone out of business (no thought of doing anything about it). Now the interior glass shielding on the secondary oven decided to shatter last night. I cant expect anything to last, but in these times, I expect that something would be fixable. I will never buy anything by Stoves again. It was an expensive item around $1500, so not exactly bottom of the range! But it definitely is bottom of all ranges!

Bought a KitchenAid dishwasher (Mod KUDS35FXWH8 Ser F24801339) and clips holding the top rack on its rails broke within months of purchase, causing top rack to partially or fully collapse very often. Been living with this for the past several years. Too much spent and too much hassle to replace, as Id have to break tile to replace the unit. Very disappointed. Done with KitchenAid, as if a fairly premium model uses cheap plastic that cant support a top dish rack with normal use, then I have to question the quality of the entire unit. My thinking is that if they do not have the right people, process and engineering sense to add .05 to the cost of key parts in a dishwasher that would allow it to endure at least an average life without breaking, then why should I trust that they would have skills and sense to make the rest of the unit last an average life. KitchenAid made an extra .05-.10 cents on my purchase and lost potentially hundreds or thousands of future customers as a result. Word of mouth, bad online reviews, Consumer Affairs notice... will lead to this. KitchenAid: time for a change.

I am very disappointed in the Aqua clean feature on my KitchenAid range. It simply does not remove the grease. I should have followed my instinct and not purchased it. I agree the smooth glass top scratches easily also, but I decided not to worry about that. On a positive note, the oven and burners cook nicely.

We purchased this refrigerator, along with an entire line of KitchenAid appliances (dishwasher, stove, microwave, even a toaster oven). It has been a disaster since day one. The doors have never aligned correctly (as seen reviewed before) and the ice maker stopped working early on and water ran and ruined my wood floor (as reviewed before). But, the main problem is with the coils in the refrigerator that consistently ice up, allowing no air flow, therefore no cooling (which has been reviewed before). Obviously, this leads to spoiling food, which we have replaced numerous times due to the problem. Now, we keep a thermometer in it at all times, so once we see it start getting warmer, we have to take apart the refrigerator to defrost the ice that has covered the coils. We have had this problem serviced four or five times. Each time replacing various parts... the last time pretty much replacing EVERYTHING INTERNALLY.The service techs admit this is a problem, due to the dual compressor KitchenAid tried to do with this model. Even store salespeople admit it didnt work and has been changed. Well, enough is enough. I want a new refrigerator, not a replacement, not any more service calls. But, I have been told that I need to wait until it fails again, then call customer service again to report the problem. Someone will have to come out again and assess the problem... Should I just leave the rancid food in there for them to take back to KitchenAid with them once they come? Come on KitchenAid... read the file. Its all there in black and white... every single service call. Time to fess up and fix the problem, with a NEW refrigerator.

We purchased a KitchenAid dishwasher 22 12552 last November. We are two seniors and we dont use the machine daily. So to our surprise, on Oct. 2, the machine went completely dead. No power. I called Sears and a technician came out and ordered the whole new board. We are waiting for it to arrive, but so far hasnt. Sears says its up to me to trace it and to call them tomorrow before 3 to tell them if the part is coming. This shouldnt be my job. I dont trust this machine, I want it replaced, to which Sears says no. It would be fine, but purchase the insurance for $150. This is a heck of a way to run a business. The machine is a lemon and should be replaced. Years past, I had a KitchenAid for 15 years without a service call, and now this unit isnt a year old and is having problems. Its up to the consumer to purchase insurance to keep it running. What a rip-off. This guy at Sears, Carlos, isnt working for the company--only Sears. Where do we have a consumer right?It doesnt wash completely and a huge residue is left on all the dishes. You cant look through the glasses.

Almost exactly one month past the one year warranty, our KitchenAid Refrigerator/Freezer Model KRSC503ESS is having intermittent freezer issues. Came home from vacation to find water leaking from ice bin because temp inside compartment was well above freezing. Had hoped appliance store would stand behind product but did not/would not and passed it on their contracted repair service. I thought I was upgrading to KitchenAid when spending $2600. Thought I was buying years of satisfied ownership. I was wrong on both accounts. Fortunately (for the time being) the purchase was made through AMEX and we are hoping their warranty extension will see us through this matter. Regardless, I had much higher hopes of quality from KitchenAid.

I purchased a KitchenAid French Door Bottom Freezer unit from Ferguson Enterprises. The unit was installed yesterday. I was cleaning it to prepared to load it from my old refrigerator only to find that the bottom freezer drawer cannot be removed for cleaning and there is no way to get to the bottom floor of the freezer to clean it. I contacted Whirlpool Customer Service to find out how to remove the drawers and after nearly 30 min, the CSR told me that he couldnt find a way to do it. How can KitchenAid (Whirlpool) sell something that cannot be cleaned? I am so angry and frustrated. The young man told me he would file a complaint but that there was nothing else he could do. Terrible design that cost me over $3000.

We purchased all KitchenAid appliances for our new house two and a half years ago. I thought by spending twice as much on American made products I would be all set for quite some time. The stove started by making HORRIBLE noise. When I would call kitchen aid they said it was normal. My husband was able to fix it. The fan was hitting on something. Then the refrigerator stopped cooling and making ice. We had a service call and were told it was totally iced up. We had to defrost the refrigerator for 4 days, and keep putting towels to sop up the water coming out of the bottom. Now 3 months later the same thing has happened, no ice and not cooling. Also the dishwasher stopped closing, the rack had pieces that had broken. We spent about $75 in parts. Never had these problems with Samsung. I cant believe after spending over $6,000 on 3 appliances that they lasted 2 years. DONT BUY KITCHENAID.

I purchased a KitchenAid dishwasher in 2007 and have repaired this machine on an average, twice a year, and I’m disgusted with KitchenAid (not worthy of capitals). This is a $1,000.00 latch-less machine. I replaced the latch, strikes, and door cords, several times for all. Junk is the best description for this product. KitchenAid has a problem. They have never revised any of the replacement parts. I hope this helps some people look at other brands, I know I will!

Warm up time of oven is very slow. The Baking (bottom) heating element lasted a year and is VERY DIFFICULT to replace. The thermostat is inaccurate and fluctuates with different amounts of error at different points in its temperature range. Oven door removal is not straightforward and can be jammed requiring replacement parts for repair.

I have had KitchenAid dishwasher for a few years. I have not been, and am not happy with this product. We have had trouble with it almost constantly. The control panel has been replaced more than once, we have had to replace several parts on it, and the general service I have had from it is not satisfactory. Now the heating element is not working. We paid a lot for this appliance thinking we would get excellent service because of the KitchenAid reputation. This unit has been pulled out and apart and repaired more than I think is acceptable. When this unit gets replaced, I am thinking I will be going to another brand. It is aggravating to open this unit and find it has not drained, the dishes are not dry, or some other problem has become obvious. Perhaps a lot of people like this dishwasher, but I for one do not.

My KitchenAid dishwasher has been a problem for some time, it was making the dishes dirtier than when they went in from the beginning. KitchenAid refused to fix it, then after the warranty, it started to melt items that were extremely heat resistant and would not move through the cycles.We called a repairman and paid him to have the board replaced. It didnt make a difference. Upon further investigation, we realized that the fire in the dishwasher had damaged the heat element and the plastics around it. We thought that the circuit board might have been the cause so we moved on replacing the element and associated parts around it.It worked better for a little time, now its looking like its back to trouble again. Its not moving through cycles, dishes are filthy and I smell that burn again. I am afraid that its dangerous. We dont run it while we are asleep or away from home for fear of fire.

As a retired chef I have preference for gas cooktop but electric oven. I built a new home with floorplan that did not offer separate cooktop and wall oven so I was very pleased when I found a Kitchenaid dual fuel product offering gas cooktop and electric oven combination. I had past experience with KitchenAid and thought I was purchasing a quality product.Although the cooktop and oven function well, the so-called AquaLift self-cleaning feature is useless! I do not let my oven become heavily soiled but found my first use of this feature did nothing to clean the oven. Even worse, instructions indicate even if I was willing to use an oven cleaning product and elbow grease I am warned this will damage the oven surface. It appears there are currently class action suits on this topic. Wish I had known this before purchasing this expensive product.

Buyer Beware! My partner and I bought a $6,000 KitchenAid 36-inch dual-fuel range about 12 years ago. Since then, the oven has failed three times, the last time for good. When I called the manager of the expensive appliance store where we bought it, Cocoplum, in Essex Junction, VT, he told me that we had a lemon and went on to say that the company was no longer any good. The problem, according to him, is that the high temperatures of the self-cleaning oven (which we have not used often) do not play well with the complex electronics of the stove. Bottom line: after 12 years, we have had to plunk down $7,000 for a new stove, this time a Thermador with gas only. There is a class-action lawsuit being brought against the company in New York, and other reviews online confirm our expensive bad experience.

We purchased a Kitchen Aid Refrigerator (Model KRFF507ESS, 27 cu. ft, French door with ice/water machine) and in the 4 years weve had it, weve spent almost 50% of the purchase price (close to $1300) on repairs. This model has a documented problem with the frozen fresh food evaporator - Google the issue and youll find numerous customer complaints about this very issue. Most recently, the ice maker stopped working and we were told itd be an additional $455 of repair. The authorized service repairman in our area (whom weve gotten to know due to the ongoing repair issues) even commented during this most recent visit that the KitchenAid models hes serviced last, on average, 8 years. When I explained the situation to KitchenAid Customer Service this afternoon, they offered to schedule a non-warranty service for me (i.e., something I could literally do by picking up the phone myself). After being transferred to a KitchenAid supervisor, I was then told that theyd offer me a 40% discount off a brand new product. After spending almost $1300 on a $2600 refrigerator! AS IF. We will never purchase KitchenAid again. We thought we were purchasing a quality product and its been nothing but a lemon, requiring costly repair after costly repair. We take impeccable care of all appliances/products, which is what made this situation all the more frustrating. Folks, be sure you purchase those extended warranties! You will need them with your KitchenAid refrigerator!!!!

My brand new dishwasher leaked from the moment we got it. Kitchenaid took a long time to send not one, but two repair men out to check it out and we were told by BOTH that we should have the dishwasher replaced since the tub was damaged in addition to a marked front panel. Then it took them weeks to finally say they are replacing the parts and then they come to refurbish it and the tub they bring is damaged. I now have to wait an additional 12 business days to have them come back. This will make a total of 3 months without a dishwasher and I have a toddler. They are the worst customer service I have ever seen. I will never ever buy a product from them and I will never recommend them to anyone.

We have a 6-year-old Kitchen Aid (subsidiary of Whirlpool) built-in refrigerator. It is now longer able to maintain the appropriate temperatures, and the problem has been diagnosed by the Kitchen Aid authorized repair service as a defective control board. Unfortunately, Kitchen Aid (and Whirlpool) made or obtained these control boards from a factory in Japan that was destroyed by the Tsunami (this was over two years ago). Rather than sourcing this part from somewhere else, Kitchen Aid has decided to tell its customers that they are on their own. The only possibility seems to be to remove the control board and ship it to a company (Core Centric) in Illinois to have it refurbished. If the part gets lost, or damaged, or is unable to be refurbished, you are just out of luck. I assume this is the same situation for other parts in Kitchen Aid and Whirlpool appliances, as I assume the factory in Japan made more than just one part.This is outrageous conduct on the part of Kitchen Aid - I thought there was a Federal requirement that parts be available for items manufactured and sold for at least 7 years. The tsunami was unfortunate, but surely two years is long enough for Kitchen Aid to have found a way to obtain repair parts for its appliances. This sounds like a great opportunity for a class action lawsuit against Kitchen Aid and Whirlpool. There must be lots of customers that have been harmed by their action, or inaction.In our case, we will end up spending hundreds of dollars sending the control board out to be refurbished, and probably going for an extended period without a refrigerator (cant work with no control board). If the control board cant be repaired (for whatever reason), we will have to purchase a replacement built-in refrigerator, and have our kitchen cabinets redone so the new refrigerator will fit - estimated cost of that would be $10,000 or more.

Model KFIS29PBMS French Door Bottom Mount bought July 2013. Have had repeated problems for 3 years. Serviceman comes almost on monthly call. Nearly ALL parts have been replaced. KitchenAid refuses to own up to a bad product although I have found numerous reports online of perpetual problems with this model. KitchenAid (Whirlpool) says its warranty for one year only -- thats about all this product is good for. Serviceman replaced parts 3 times in last 2 months. He was here yesterday and I will be calling for his return again ASAP. Refrigerator ices up, leaks, fails to keep food cool, etc. etc. etc.

We have had this refrigerator since 2004 with no problems at all. We have had Frigidaire and Maytag refrigerators at other properties that havent lasted 3 years. Our Kitchen Aid works great and weve never needed a repair!

This was the only refrigerator on the market that fit into the space available from our previous fridge. Three times I had to replace the center brace for the two drawers. Only after I had a friend attach a metal support to that brace did it stand up to what I consider a normal load.

I purchased a counter depth side by side 36 inch refrigerator in 2012. Twice, the thermostat broke and had to be replaced. Now a repairman diagnosed a gas leak. He had no idea where the leak is coming from. It is too expensive to fix. Now after spending about 2400 for the refrigerator, I have to replace it.

Let me begin by saying that when my husband and I built our home 8 years ago, we researched and thought Kitchen Aid was the best product and value for our budget. We have had nothing but trouble with all three of the appliances we bought from Sears that were Kitchen Aid! Our Kitchen Aid stainless steel Dishwasher that we paid entirely too much money for worked for about 3 years and then we had to replace several parts on it. It lasted about another 3 years and we finally decided to throw it away and purchase the cheapest Kenmore dishwasher we could find! It has worked perfect! When our stainless steel Kitchen Aid fridge was 7 years old, the ice maker went out... We have yet to get it replaced! Our stainless steel Kitchen Aid double oven has been giving us problems for about 2 years when it was 7 years also! The bottom oven went out on us this past Easter so we have only the top oven working... So now Christmas Eve, when I preheated the top oven to cook my Christmas Eve dinner, the oven began to smoke at 240 degrees! Oh my goodness....whose appliances go out on major holidays! We paid a ridiculously large amount ($10,000.00) for all 3 of the appliances and are so disappointed that now we have to either pay a repair man to fix our double or just go ahead and buy a cheap double oven. I will never buy or suggest anyone buy Kitchen Aid for sure!

KitchenAid dishwasher KUDS30FXSS4 - The overall cleaning of this product has been good. However, I have replaced the adjusters on the top rack twice which has cost me $150. The pieces are flimsy plastic pieces that I am sure will need to be replaced again as they have only held up for 1 year each. The inside screws that hold the door together came unscrewed during a cleaning. Thankfully I was home to clean up the puddle that was growing on my wood floors. I am not happy with this product and am disappointed that I paid so much for it and continue to pay for a top name brand appliance. I will not purchase another KitchenAid dishwasher nor will I recommend this product.

My KitchenAid fridge is 9 years old. It has always had too much moisture in it, water pools on the inside. It stopped working entirely one year ago. I called KitchenAid directly for help and the defroster was replaced for $480. Now it stopped working again. I’m not going to sink another $480 into replacing the defroster again. I won’t buy another product from the Whirlpool/Maytag/Amana/KitchenAid brands.

I am extremely disappointed and disgusted with KitchenAids failure to stand by their product. I purchased a $3000 stainless steel fridge last year and my fridge is still under warranty, but because the rust is cosmetic, KitchenAid feels no obligation to stand by their expensive stainless steel product and Ive been told that it is rust resistant, but not rust proof. They say all stainless steel can rust in certain environments. I have only used soap and water and never used a stainless steel cleaner or corrosive or abrasive product on the fridge and it is in my newly built and dry house. It is under a year old and I wonder what itll look like in another year. Kitchenaid offered me the opportunity to extend my warranty for hundreds of dollars, but offered no repair or replacement of the rusting door panel I called them about. What kind of stainless steel exists? Low-quality stainless steel with impurities. My stainless steel Bosch range hasnt started rusting and I clean it constantly with various cleaners. Clearly KitchenAids product is inferior and low quality.

I was cooking at the KitchenAid Architect II Slide In range on November 20, 2012, and had the oven set to turn on automatically. Just after it reached the temperature, I heard a hissing noise followed by a really bad smell. I moved back across the room. Then there were many loud bangs and pops, followed by large flames behind the range and black smoke. I quickly turned off the oven and cook top, and then the last explosion blew out all the lights on the range and the fire went out. We purchased the range 4-1/2 years ago and took the extended warranty through the appliance dealer - Queen City (QC). The model is the KESS908SPS, and we paid $1600. We purchased 5 kitchen appliances at that time. This is the second time we have had a wiring problem with the range. The last time, the stove stopped working, and they said the plug was not installed correctly to the stove. They fixed the plug. This time, QC sent out a repairman who is giving them an estimate of $500 to repair. Again, he says the plug was not installed correctly to the stove. We do not believe it to be repairable and are afraid of the range. I spent the night vomiting and ended up in the ER the next day from dehydration. I called Whirlpool to see what that smell came from to see what I had ingested. They gave me a case file number, but seemed more interested in whether or not we had the tip-over safety feature installed. QC is offering to give us the $500 toward a new range, but no offers to replace it even with the extended warranty. Were through with Whirlpool.

18-month-old refrigerator. Size is huge. Too deep, things get lost in it. A refrigerator should only be about 25 inches deep the depth of a kitchen coauthor. The inside is poorly organized. The door and bins are the only good organization component. Unused space as too many high places. Ice maker the other day pumped water into the freezer area and leaked out onto the floor. Only one temperature control for both freezer and refrigerator. Recently now it is freezing the milk and other items. Yet freezer is not as cold as it should be. Would not buy a KitchenAid again.

My Kitchenaid stove has the high output burner on the top left front. It has damaged my Corian countertop. It is a defect in the design of the stove. I had a stove with the same location of the high output burner and it never affected the countertop.

KitchenAid Refrigerator Counter Depth Side by Side KSC23C8EYY02 - This pertains to a new Refrigerator purchased in January 2013. Condensation formed above the ice/water dispenser on exterior of original freezer door. New freezer door was installed last week (after 2-month wait). Now, new problems pop up - the ice maker does not produce ice. The electronic display is defective (light segments do not work) and the freezer is super-cooling. 3 different service companies have been here since last Monday and the problem continues. Why cant someone figure this out? A new ice maker is on order, a new display is on order and today, we are told that the heaters (supposed to keep water line to ice maker from freezing) may be defective. We have 4 months before our one-year warranty runs out and no confidence that we will have a functional refrigerator before then.

My architect series built in fridge was purchased in 2008 along with my other same series appliances. On January 11, 2014 it stopped working. After several service calls the circuit board has been returned for a second time to be rebuilt. It is February 22 and I still am waiting for a repair. The expected wait time going forward is 3 more weeks! This refrigerator cost $6000!!! KitchenAid has dropped the ball big time and all of my friends and myself will never be customers again. It takes time to build a reputation.... This company has lost all credibility.

I purchased model KDTE104ESS1 in the Spring of 2017. The motor failed after 2 years of light use. We were advised that it would be $550.00 to replace the motor. The Service Tech was surprised the motor failed so soon. After some research, I discovered that this was a known problem, so I reached out to KitchenAid to see what they could/would do (especially given the cost of the unit, its light usage, short lifespan and cost of repair). Their response was swift and simple-- they would do absolutely NOTHING! No discount for a new motor/repair, no coupon/rebate for a new KitchenAid dishwasher-- absolutely NOTHING. They are completely unwilling to stand by their product. Makes my decision easy - I will never again spend a penny on any KitchenAid product. RUN- Invest your purchasing dollars with a company willing to do the right thing and stand by its Products. I will be purchasing another dishwasher and IT WILL NOT BE KITCHENAID.

We purchased model KDTE104DSSO November 29, 2014. It was professionally installed and cleaned everything beautifully until this summer. We called Whirlpool and were directed to their service provider under the warranty plan. The technician has been here 4 weeks in a row and still the dishwasher does not work. Our concern is it will be out of warranty in 2 months. I spoke with a customer service rep who had the audacity to offer me an extended warranty! I intend to file a complaint with our county consumer affairs office.

We remodeled our kitchen in February-March 2011. All new, top of the line KitchenAid Appliances $10K worth. After about 4.5 months, the dishwasher started failing, it wont complete a cycle. Five warranty service visits later, still not working. I have replaced all the electronics at least once. Im now in the process of replacing the control panel for the second time, all under warranty. The cost of all the replacement parts and service could have paid for 3 dishwashers at the price we paid of $1200.00. So at what point does this scenario become cost effective for both the customer and manufacturer? When do I get a dishwasher that works? Our previous dishwasher was a KitchenAid and it worked fine. The factory warranty process is a joke. Ill never buy KitchenAid again.

I purchased this stove because it had a very large oven and I bake. Two weeks after installation I realized when I leaned up to get something from the cabinet above the stove I turned on burners, sometimes just enough for a gas leak and sometimes enough to burn my arm. First problem with design. A month later at Thanksgiving the turkey was in the oven and my grandson touched a knob with his arm and actually burned it. Thats how hot the knob. I see were due to a vent directly below them. Second design flaw.Later that afternoon. We realized the turkey wasnt getting done. Oven turned off by itself. Luckily I have a second oven. Very nice competent repairman (outsourced) checked the temperature of the knobs and they came in two degrees under government top number. He replaced an oven valve. This valve was replaced three times before the oven would function without failing. I took these safety and oven problems up with KitchenAid only to be told they were within government standards and be glad I bought a warrant for the oven. Cold, disrespectful and dismissive people. DO NOT BUY KITCHENAID products.

We have a 42 KitchenAid refrigerator and have had the Tech out 3 times for repair. We were told by the technician that the fan motor had shorted out and caused the main control board and another fan to go out. So 748.00 dollars later, we still have no refrigerator working and this is after the Tech removed the board and the fans and said the board is not being made and so it has to be sent out and rebuilt...should be 2 weeks. They would ship the product to us and then we call them and set up another appointment. When the 3 items came couple of weeks later, the one fan that was a heavy metal blade is now being replaced with a thin...black plastic one. Note: when Tech opened the box, the fan was broken…one blade completely broken off and 2 other blades were cracked…Now mind you, a kid’s plastic toy can be thrown, dropped, kick and abused by the kids and not break, but this fan got all this damage just being shipped to us and this is supposed to run and operate my 9000.00 refrigerator?? The Tech said, “Well they changed to plastic because it is lighter. Are you kidding me? Lighter? Are we going to carry this refrigerator around? No, it’s cheaper...and also a piece of junk...not even a heavy plastic. If it cant survive shipping, I have to wonder how it will run my refrigerator. Now the Tech puts all the parts in and tells us that will be 748.00+ and also we can buy a warranty to protect us from other repairs for 210.00…Did it and he left. 3 hours later, I decided to check it to see if I could start putting my foods in and if it was cold enough...Not working...flashing lights on the panel...from 60 to 30 and no ice maker working either. I called them back ASAP...they said we will make another appointment for you...Are you kidding? Send back the Tech. After much discussion with the service people, they came back 4 days later...Tech says board is no good...has to be sent back to where it was re-built and he (Tech) spends most of the time on the phone with someone...telling him what to do (I guess). He states he has been with the company for 31 years but both times he is on the phone with someone most of the time. So now we are supposed to get the board back in a couple of weeks...and then call them again to have it installed. Meanwhile, they have received 748.00 plus 210.00 for the service warranty and I have nothing...no refrigerator for over a month. This is unreal…like the product does not have enough problems...they change out the metal parts for these thin piece of crap plastic and control boards being shipped out to the customer without being tested to see if they were rebuilt right before they send it out to be installed. So I lose all our food and pay for a rental fridge while this mess is still going on...Service and Quality...RIGHT...I dont think these Techs know what they are doing or why would they need to spend most of the time on the phone with whomever it is they are having walk them through this service...

So I will start out by saying that I did not read the negative reviews before purchase. This was not my first oven purchase and should have done more homework. The all the positives were so POSITIVE! So, that being said, my oven is about 6 weeks old. Yesterday for the first time, I tried out the self-cleaning feature. It ran well for a few hours then completely went out. Nothing. I tried everything with the power and fuses but nothing. I have been trying to get someone to help me but I cant reach anyone. Sears repair wont touch it. I will call again on Monday to KitchenAid again. But seeing all of these poor reviews it is making me very nervous. I will have to say that this is a piece of junk. The glass on the inside is stained and gross. I will update this complaint again after KitchenAid gets back to me. But this is crazy. If consumer affairs knew about this problem with the fan and cleaning cycle, why is are they allowed to sell this crap? Class action, I want in. Should have never purchased a KitchenAid.

I love how the dishwasher gets the dishes clean. It certainly cleans very dirty, caked on food, sorts of dishes I place inside. However, I am always having to dry the dishes and the dishwasher takes at least 4 hours unless express wash, and then everything is extremely wet.

KitchenAid has always had problems with their ice makers. Will never buy another KitchenAid refrigerator. Most poorly engineered freezer/refrigerator on the market. I thought I would give them a chance on a KitchenAid Architect Series ll Series Refrigerator KSSS48QT and the ice maker failed in one year, just like their other refrigerators. Repair it and it breaks within six months.

Salesman at my local appliance store said KitchenAid refrigerators are among the best. Great, paid $4000.00 for a model KRFF507ESS01. Beautiful fridge but, in just over a month it got really warm and we lost most of the food. Their warranty does not cover food spoilage. Service man comes, its the motherboard, of course. Its faulty and they know it. Not too impressed, you would think that in 2016 they could build a fridge that works.Updated om 10/14/2016: Fridge was good for the next two months and it died again. Another service call and the repair man said they do not have a fix at the moment. After a big fight the appliance store gave me another fridge. The fridge lost cooling because the evaporator behind the meat drawer would ice up and cold air could not pass up into the main compartment.

We bought the KitchenAid refrigerator on Sept. 15, 2015 and it arrived with a non-working ice maker. We purchased it from a local Eugene, OR company rather than a big box store. My wife wanted to support a local business. When called about the non-working ice maker that dealer said wait 72 hours to see if it comes on because sometimes it takes that long. Had we known that we could not have made the purchase. Other manufacturers provide ice makers that begin work immediately (e.g., GE or LP). When it did not work 72 hours later we called the dealer again and he said he would call KitchenAid (KA) about warranty service. KA called a couple days later to say the parts were on order and would be ready in about 5 days. Nothing happen after 5 days and our dealer has not been any further help (Appliance and TV Center, Eugene, OR). Given the fact that the refrigerator arrived broken and there appears to be no KA service, we regret this purchase. Others in the market would be well-advised to avoid KitchenAid and look to GE or LP whose appliances have worked well for us.

Purchased new 4 years ago. When received didn’t work. They sent out repairman and decided it was junk. Replaced with a new one. Since 3 repairs on ice maker. Now problems cooling. Schedule service through KitchenAid. Waited a week. Today they said couldn’t make it. Wanting to reschedule next week. Found another authorized KitchenAid repair place to come out. Says $750-$1000 to repair. Tech says he would replace with different fridge. Pretty disheartening to have a $4,000 fridge that’s been replaced once and repaired 3 times now needs replaced again all within 4 years.

I am deeply dissatisfied with KitchenAids customer service, in particular with their Whirlpool Factory Certified Care. In June of 2011, I called KitchenAid customer service about a broken spring for my microwave oven door. They recommended a local certified KichenAid appliance repair shop. I spent $411.67 on replacing one broken spring. Just eight months later in 4/2012, the spring broke again and cracked the glass on the door in the process. This time, the KitchenAid customer care recommended their new company, Factory Certified Care. I was unhappy about the spring breaking again so soon from the previous repair. And I was guaranteed that their own KitchenAid technicians, who only deal with KitchenAid products, provide a stellar repair service.However, the repair took two long days, and the technicians used graphs, sketches to figure out how parts go together, without seeming to be the experts they promised to be. Nevertheless, after the replacement of many parts, I paid another $463.63. Only 53 days later, two screws came falling out, unhinging the door. What kind of poorly made parts, workmanship and quality of service renders screws falling out some short weeks after a service call? I called their customer service immediately relating this problem and found their representatives completely frustrating and unhelpful. I asked to speak to the supervisor twice, and they were equally unpleasant. They knew only to recite their 30-day labor guarantee policy. Even if the part (screws/ brackets that was replaced) was under warranty, I am looking at spending at least another $100 just to have someone put back two screws. Furthermore, given my experience, what faith do I have that the screws they put back or other parts that they replaced/assembled recently wont be falling apart again just outside of the 30 days, rendering me to pay another sum for service call? I asked the supervisor why anyone in my situation would ever use their service again or purchase their products. They did not seem to care one way or another. There is absolutely no business that will thrive or sustain without reliability and a positive reputation. I spent two frustrating hours speaking with their customer service representatives to find myself at a dead end. I wrote to their customer service department to share this excruciating experience and never received a reply.

I just bought a KitchenAid Architect Series dishwasher. Previously, I had a 26 year old free standing clunker. Guess what - the new dishwasher doesnt even clean out stains the way the old dishwasher did. Running it on heavy/hot water cycle - stains are still there, food is stuck in the bowl... Youve got to be kidding. This is just junk. My only positive comment is that it is quiet, which is important. However, it has almost no washing action and does not have good jets cleaning the dishes. Dont buy it.

My KitchenAid refrigerator was the worst purchase I ever made in my life. The only thing worse than this lousy refrigerator are the people that work for KitchenAid. Over ten times various major parts were replaced on my refrigerator. It NEVER WORKED RIGHT. Many times I was treated like an animal by KitchenAid customer service. Hangs ups, rude behavior and lies are the norm for this lousy company. There is a great company named Sub-Zero and KitchenAid should change their name to Sub-Human. NEVER BUT ANYTHING KITCHENAID!!!

Kitchen Aid Dishwasher kudl01FLSS1 Very Poor Quality! Nothing but misery with this expensive, stainless steel face dishwasher. It has been repaired four times for blown fuse and other issues. No cycle control and dishes do not get that clean. I am very unhappy with all kitchen aid appliances and will not purchase anything from them again. Our experience with Kitchen Aid appliances has never been good. They cost a great deal to maintain since they constantly break and require repair.

When I was a kid my mom loved KitchenAid but we bought a Bosch because the style we wanted. After it failed miserably I said we will purchase a KitchenAid. We purchased our KitchenAid dishwasher in 2014. We Paid for installation also. With it we bought A warranty. After just over two years, the top rack of the dishwasher failed. The top rack will not slide out and weve found metal ball bearings in the dishwasher that we assume are from the side rails. So frustrating... This is standard use and it is crap. When I called to get it repaired I was told that this type of repair is not covered by the extended warranty and the estimate was 2/3rds. The cost of the dishwasher. I was talking to my mom and she told me Son they will take care of it... They didnt and I told her It is not the brand it used to be. The top rack finally completely broke and now we have a bottom rack only. We are so over it and so sad.