We purchased a stainless KitchenAid range less than 2 years ago, model #KGRS205TSS2. What designer would decide to make the interior of the knobs out of plastic? Weve had 2 knobs crack. The exterior is stainless but the interior is brittle plastic. Customer service says its out of warranty, and they are $23 each plus shipping. This is a design flaw and not a routine maintenance item! They should stand by faulty products and send replacements free of charge! This leaves me with a bad taste for KitchenAid!I have no intention of buying KitchenAid again. The customer service agent said there were no exceptions and, You cannot go by brand name.

Purchased a French door refrigerator from KitchenAid in 2017. To date, they have had to replace one of the French doors and the freezer door, now the rubber seal on the other French door is broken. The refrigerator is not used hard, we are a retired couple. The two doors that were replaced were due to a rust like discoloration bleeding through the stainless finish. In calling customer service to get the torn seal replaced, I have been placed on hold for 1 hour and 20 minutes and still have not spoken to a person, I honestly don’t know if anyone will ever answer. Do yourself a favor and don’t buy these products, expensive and not worth it.

I purchased a counter depth side by side 36 inch refrigerator in 2012. Twice, the thermostat broke and had to be replaced. Now a repairman diagnosed a gas leak. He had no idea where the leak is coming from. It is too expensive to fix. Now after spending about 2400 for the refrigerator, I have to replace it.

Stay away from KRFC300EWH01. Build up of frost around freezer door. Purchased from Home Depot on Warner in Huntington Beach, CA... They also appear hopelessly unable to do anything to replace the unit. Technicians come and go with glue, suggestions, and a new gaskets but the ice continues gathering like a snowstorm just swept through. I am referred Whirlpool Mfg. They refer me to the service center. The service center only services during the work week... in 5 hr windows... So they think no one works 8-5. Rotten family of products. Give me a 10 yr old fridge that works... no gadgets. This thing runs constantly... Electric bill up. I shall continue the battle. Watch the headlines!

Purchased a higher end Kitchen Aid dishwasher model KUDE60FVSS3 in 2010. End of 2016 dishwasher was having issues with it not draining at the end of the cycle. Had a local repairman out twice. He replaced the drain pump and repositioned the drain line - didnt fix the issue. Contacted Whirlpool/KitchenAid customer service and set up an appointment with a factory authorized technician. Factory certified tech couldnt figure out what was wrong (test was not producing an error code). He suggested replacing the main board and drain valve sensor - ($400+). He couldnt guarantee that this would fix the problem since he couldnt get an error code. I understand that appliances break down, and I was prepared to have this one repaired, but when the fix is a trial and error throw money at it approach, this deems a product as disposable, since its cheaper to buy something new.Although the dishwasher is 6 years old, I estimate that it has run less than 1500 cycles (running it every 3-4 days over the 6 years). Also, in the 6 years Ive had to replace the cutlery baskets twice - cheap plastic garbage. I sent a complaint letter to Whirlpool executives and their response, although quick, was one basically one of Were not prepared to do much. KitchenAid use to have the reputation for quality and reliability. Now they have cheapened the design to where the higher end models are no different than a cheaper $300 disposable machine. There was nothing wrong with the quality of money I paid for this dishwasher, but certainly Whirlpool/Kitchen Aid quality and reliability leaves a lot to be desired. Will never buy another Whirlpool product, nor will I recommend.

I purchased a KitchenAid dishwasher in March 2011 from Lowes. I chose the KitchenAid brand and paid a slightly higher amount as I was told they are well built and work better than any other brand on the market, and because I thought they would stand by their product. In December 2012, the upper rack adjuster broke because it is made of plastic and the dishwasher has the lift higher feature, that is used quite a bit. I contacted customer service and they said the part was out of stock and finally in late January I received the replacement part. Last week it broke again, same place, so I contacted customer service again and I asked them if anyone else has this issue and I was told they could not discuss this with me but there is no recall. Was told I am sorry but the part is in stock, call Marcone to order the part. The cost is $40.00 plus shipping. I am so angry right now. I have a dishwasher that is useless. Without the top rack in the upper spray unit will not work.

Called Kitchen Aid to advise that my stainless steel Kitchen Aid refrigerator began developing rust marks 2 years after purchase despite using stainless steel cleaning product recommended. Advised that cosmetics such as rust or discoloration after 30 days from date of purchase are not something they will address. Advised that they do not sell warranty for rust or discoloration. My Kitchen Aid stainless steel range which was purchased at the same time also has a spot where it is discolored. I expect this is only the beginning. The stainless steel used is manufacturing Kitchen Aid is obviously VERY poor quality.When I asked both the customer rep and the manager if Kitchen Aid considered it okay that their products should begin rusting after 2 years, they stated that they were only saying that after 30 days cosmetic issues like rust and other discoloration is not something they can help with. Nor is it something that they will warrant. If you are looking for your appliances to look good in your kitchen for more than a couple of years, I do not recommend Kitchen Aid.

I do not like my KitchenAid dishwasher! The dishwasher does not clean my dishes!! When I unload the dishwasher, I have to inspect every dish and glass and I end up washing at least 5-6 pieces of unclean dishes. For example, just the other day, I remove a coffee cup that still had hot chocolate residue inside the cup!! It looked like it was never washed and I do know how to load a dishwasher.

3-1/2 year old dishwasher started failing to clean top rack about 6 months ago. Two days ago it completely stopped working. Repairman stated cant be fixed. Turns out wiring burnt (we did not abuse the product). I was concerned over burnt be charred looking wiring so called KitchenAid. It is out of warranty and was not calling them to replace it but out of concern of defect and a fire. After being put on hold for 10 minutes rep came back on line and suddenly knew all about how that happens to all appliances when the control board fails and suddenly remembered it had happened to her. No big deal attitude that it only lasted 3-1/2 years. Hung up as a never again KitchenAid customer. Wish I had researched the company 4 years ago.

Kitchenaid Refrigerator KFCS22EVM68 and dishwasher KDTE404DSS0 - We purchased higher end KitchenAid appliances 14 months ago when we remodeled our kitchen. At 12 months, the refrigerator started leaking - we had a cracked drain pan. Then a couple months later the ice maker failed. The warranty had just run out and KitchenAid was good enough to repair that under warranty. Yesterday, 14 months old $975.00 dishwasher would not quit running. We called, were told to turn off / check circuit breaker. We did. That didnt fix it. Now, will not honor warranty (2 months past) and are sending a repairman to fix. There are just two of us and we only run the dishwasher every couple of days. Very disappointing!

KitchenAid Refrigerator/Freezer, Model: KFFS20EYWH00 - Purchased in 2012, this model has double doors and a freezer drawer below. The gaskets on the doors include, at the lower inside edge, a flange. I dont know its purpose. In this instance, the flange on the right-hand door became torn simply from opening and closing the doors. We contacted a repair person, who collected the $95 price and ordered from KitchenAid a new gasket, but KitchenAid no longer offers it in white (like the original) so we had to accept grey. When it arrived he came to install it. It was about 1/4 inch too short in the length. We thought it was his error. We researched and found the gasket online, but also talked to a KitchenAid rep who agreed wed found the right one, so we ordered it. It came; it was exactly like the one ordered by the repairman- just a little too short. We returned it, with a letter (one copy sent with the return, the other mailed directly). We have heard NOTHING from KitchenAid. Its strange and frustrating that they arent making a replacement gasket in white, but a lot stranger and more frustrating that they offer a so-called replacement that isnt the right size.

We purchased 4 KitchenAid appliances for our kitchen and also a washer and dryer. 1 year later, the control panel went bad in the dishwasher so we called Whirlpool. They sent a repairman to service the dishwasher, upon his arrival he informed me the control panel was no good and this was a regular problem with this model and whirlpool is aware of this. He told us we would probably have to replace this yearly. Well 1 year later same problem again and we are getting stuck paying 180 dollars for labor on an appliance that is only 2 years old. Argued with Whirlpool and they said sorry its your problem.

The KitchenAid refrigerator we have is just over 1 yr old, 6 weeks over 1 year. With no warning, when opening the pantry drawer inside the fridge, the pantry drawer lid just dropped off - a piece of plastic (end cap) holding that lid just snapped off. My girlfriend had the same thing happen with hers and predicted this when she saw what we bought. I did not expect it to happen so soon (especially as we no longer have kids home), a mere 6 weeks past the one year mark!! Kitchen Aid calls it cosmetic as we still have a refrigerator though this lid piece can no longer be in place... Im not happy. I first called a parts supplier and they knew exactly what piece it was as they are continually supplying this piece to customers as they know it to be a weak design.

I have a 4 year old KitchenAid oven, electric, and after I ran the self clean cycle the oven will not heat at all. All of the lights and clockwork but I have no heat on any cycle, including broil. Is anyone else having this problem? It appears that the clean cycle must have burned up the heating elements.

I installed a new Kitchen Aid stove in May, 2010. The ovens preheat and self-cleaning features have not been working correctly since I first used the self-cleaning for the first time. I am 85 years old and gave up a perfectly good older GE stove because I could no longer reach the controls on the rear panel and bought this new Kitchen Aid because it has the controls conveniently on the front panel. It was a very bad decision. This is a very expensive junk. If you are considering buying a Kitchen Aid stove, dont do it. I am very unhappy with mine. I recommend you find a good used American-made made product and have it reconditioned by a qualified appliance repair person. I cannot afford this kind of ** product. Now, I do not have a stove that works and cannot afford to buy a new one. I would be happy to be involved in a law suit against Kitchen Aid.

KitchenAid Aqualift model KGRS306BSS - This is by FAR the worst oven I have ever had the misfortune of purchasing. Where to begin...? The glass door has condensation build up between the outer and inner panes. The oven heat vents through the FRONT of the oven door right below the gas burner knobs which makes them hot and difficult to use when both oven and burners are in use. The gas cooktop itself has so many indentations that cleaning spills/residue is a multi-towel project by itself not to mention the materials used to make the cooktop hold on to residue like Ive never seen. Theres another oven heat vent at the rear of the cooktop below the control panel for the oven which can heat up the key pad above it. When the oven is in use for prolonged baking (think turkey), the rear right burner gets hot when not in use. If I could shout it from the rooftops I would tell the world not to buy this oven and to forget about KitchenAid all together as an appliance brand.

Refrigerator Model KSC23C8EYY03 just a year old. Problem with ice forming behind bottom drawer in refrigerator section. Needs a new fan and thermistor. After waiting for parts and then put on the service schedule, the repairman came but had the wrong part. Now, again waiting for the part and to be put on the service schedule. Without a refrigerator for three weeks. Also, the fan is encased in styrofoam held together by tape. No wonder there is a problem. Also the reviews for the repair company sent by KitchenAid were not favorable. I found this out firsthand.Updated on 03/10/2016: In August I had ice built up behind the drawers in the bottom of the refrigerator. KitchenAid replaced the fan and thermistor. Seven months later, same problem. KitchenAid denied any problems with these parts.

I paid $6,000 for a stainless steel built in refrigerator 10-2007. The circuit panel went out on 5th of Oct. Repair person sent in to be rebuilt saying we would be with refrigerator for 2 weeks and the cost would be $855.00. Today is Oct. 22, 2014 and after numerous calls and being on hold for hours on end, I am told they no longer make or rebuild the circuit panels and I can wait an additional 7 to 10 business days for a PRO-RATED amount that they will give me towards purchasing a new KitchenAid! OMG! $6,000.00 and have been using ice chest for nearly a month, calling them day after day to find this out. DO NOT BUY WHIRLPOOL OR KITCHENAID APPLIANCES!

It is a side by side KitchenAid refrigerator and everything freezes. Many vegetables have been ruined. Even the milk freezes if left near the freezer side of the refrigerator.

It has done a terrific job, washed a lot of dishes, I would purchase another one if this one quit. I have used this dishwasher every day, sometimes twice a day. It has done very well.

We have now had eleven service calls with the tech here up to three hours a call. The control panel has been replaced three times. The key board once. The sensor once. The temperature still goes from 325 degrees to 386 degrees after preheating two cycles. The bottom door hinges have been replaced twice with no change. Door still does not close properly resulting in bottom element not coming on. Whirlpool says this is all acceptable. For a supposed top of line stove, one should be able to bake without burning or undercooking. The manual says the oven temperatures are accurate. Not so!!

Ive had a KitchenAid model KSC24C8WH refrigerator for over a year now. Technically, it works as it cools food as intended. However, the unit makes a loud grinding noise periodically that sounds like a chainsaw gradually cutting through a metal pipe at different speeds. As you might imagine, its very irritating. I highly recommend trying a different brand. Hearing this noise drives me nuts and I cant wait to replace the unit which will happen much sooner than it would have with a refrigerator that works the way a normal refrigerator works.

I purchased a KitchenAid stove in 2006. In 2008, the electrical panel needed to be replaced. The electrical panel again has once again failed me, and the company says Im on my own because the warranty for electric has expired and it’s not a quality issue. First off, this is an ongoing problem with the electrical panel which is an obvious quality issue. Also, there is a slight bend on the front of the stove which causes water to seep in and destroy the panel over time. KitchenAid customer service could care less and left me hanging out to dry. I will never buy a KitchenAid product again and I highly advice anyone interested in this product to stay as far away as possible. This company which is actual Whirlpool doesnt stand by its product in my opinion. They need to take customer service lessons from Apple and Dyson. What a terrible experience I have had.

I want compensation for my problem with dishwasher. The inconvenience and frustration of having an appliance that I can not trust. KitchenAids answer is to buy an extended warranty. How is that going to help when I never know if the dishwasher will work from day to day? They have replaced two door switches under warranty and I am out of warranty and I have the problem again. Am I to live with this every year two or more repairs for the same problem? My repairman is ordering another door switch. His opinion is they have a problem with it and it will be an on going problem. They need to redesign the door switch and give us all some relief. Not make us pay for extended warranties. That doesnt make sense. Why should consumers purchase high end appliances and pay to keep them running? Does the extended warranty cover all the days I have no dishwasher when I am afraid to have a dinner party because it could fail again and cause me more inconvenience?

The dishwasher does work quite well. The problem is the racks are garbage. They fall apart easily and are very very costly to repair. All the little bits fall off constantly hit the element and melt and burn. The adjusters on the top rack are very poorly made and quickly become useless. The wheels are the first thing to go. I asked KitchenAid if I can just buy two new racks with all the bits attached. They said no! I would have to buy all the bits and pieces, and yes get the technician in to assemble the whole thing starting at 400.00!!! NIce really nice, so they have you anyway you turn. This will be the second time we have had to replace all the bits of on a 5 year old dishwasher, first time was around 400 bucks so 800 in total to Date. Thinking of cutting my losses and just buying another brand. I think environmentally this is a total shame to toss a good dishwasher out. Shame on KitchenAid. File # **

Bought the product from Best Buy. Had it only 4 years & it stopped working. According to the technician the control panel needed to be replaced, which would cost us $500!!! Before the KitchenAid I had a Whirlpool Gold dishwasher that lasted me 12 years. By buying KitchenAid I thought we were invested in another 12 years if not more. Were we surprised! Generally, I have read high reviews about the product and found them to be true. Nowhere did I read that the product had a very short life span otherwise I would not have bought it. Would you invest in a product for 4 years? Not only do you have to pay for another dishwasher but the installation & inconvenience too.

We remodeled our kitchen 9 years ago. We put in all KitchenAid appliances. Dishwasher, microwave, gas range and fridge. I have never been more disappointed with a company in my life. This week after numerous service calls we replaced the dishwasher with a Maytag. Your dishwasher did not clean dishes from day one. We suffered for 9 years. The paint and I stress PAINT on the stainless steel microwave wore off the handle after a year. The range has needed the control panel replaced 4 times. The off button fails every 2 years. The ice maker has been replaced 4 times. The last time the tech told us we had the freezer set too cold. Can you imagine? A freezer, too cold? There were many other service issues that I will not mention because I consider them normal wear and tear. These totaled about $1000 over 9 years, which I think is acceptable. The cost for the unacceptable repairs is in excess of $3500.

I own 4 KitchenAid appliances, all 7 years old and all have needed repair. The microwave door spring broke, as well as the dishwasher door spring after the warranty. The refrigerator needed the entire electronic board and fan replacement, of course after the warranty. Lastly, the oven. But it was repaired while under warranty. We are 2 adults, no children and live in this home 6 months a year. I asked KitchenAid if there was a recall. The answer was no! So, I am not very happy about KitchenAid appliances and will not recommend or ever purchase Whirlpool products again. Not happy to say the least.

My counter depth KitchenAid refrigerator cant be repaired just 2 years after I bought it new. The power supply board I need is no longer available and Whirlpool couldnt care less. They claim there is a 12-year warranty but the electronic part I need is only warranted for 1 year. Therefore why bother having a 12-year warranty if the part you need cant be purchased. Therefore the effective warranty is only ONE YEAR. This is a $7,000 paperweight now. No one should purchase anything made by this company.

The KitchenAid refrigerator we recently installed (1 week ago on 08/06/2020) model KBFN502ESS02 - a built-in model (at about $9,000.) does not hold -5 degrees F in the freezer. Some of the foods we use like that temperature. The documentation about the model in the User Manual says the set point for the freezer is -5 degrees F to 3 degrees F. We set -5 F into the system. We today 8/12/2020 had a service tech (factory authorized) check the freezer and he found that the average temp in the freezer from the diagnostic panel showed 0 degrees F over the last 10 hours. The factory rep he talked to said that was within specs. There are no specs in any document other than the set point can be as stated above. DO NOT BUY KITCHENAID. Their products look good but don’t believe any documentation or specs.

Tonight while eating dinner, the dishwasher just started making a strange noise and steaming like the drying cycle started coming out. We shut off the power to it, but it kept running. Then it started filling and started flooding the kitchen. Prior to this, the door lock started acting up and it has been hard to lock. Previous to that, the soap dispenser stopped working. After 2 years, the racks started breaking and falling apart. Model number KitchenAid KUDP02IR.

Nice product. Quiet operation. Gets the dishes really clean. Front looks really nice. It has many options; like tough wash, prewash, rinse only, Prowash cycle, and wash delay. It also has settings for Sani Rinse, extended heat dry, Hi-temperature Wash.

My KitchenAid Superba convection oven was self-cleaned for only the first or second time last night (bought in 2003) and now it will not heat up. I followed the instructions exactly, and the self-clean feature worked fine. Now, all of the electronic controls work, but apparently the thermostat burned out. I have read scores of complaints about this same issue, yet KitchenAid is not admitting a problem nor paying for the repair. Ridiculous.

My KitchenAid dishwasher quit when it was 7 years old and Im in Southwest Florida so thats not unusual but we made the grave error replacing it with a GE Profile. Absolutely no comparison. KitchenAid is superior over any GE product I have used.

It is amazing to me that KitchenAid is continuing to stick their head in the sand when it is obvious that a problem exists with the oven shutting off. I preheated the oven to 375 and put the food in the oven for no more than 15 minutes and the oven shut off. I have tried shutting off the breakers, pressing 3, which I read on a blog resets the lock-out, and nothing worked. So, I googled KitchenAid Superba wall oven and sure enough found the same complaint on multiple sites. This does qualify for a class action lawsuit. I am not one for suing as the lawyers make out the best in the long run. But it is ridiculous that the company has not stepped up and helped out their customers. Shame on you, KitchenAid!

Bought a KitchenAid stainless steel dishwasher with top controls. First thing to go was the wheels on the bottom rack ridiculously pricey to replace. The next thing was the pullout Glides on the upper rack all the ball bearings fell out as the Glides had disintegrated. Over $200 for parts alone. Finally the pump seized which would have been a $400 repair. Basically in less than 5 years you would have been buying the dishwasher twice. Also when taking it out observed the discharge hose from the pump was just about to fall off which would have been a catastrophic failure sending water through the floor. KitchenAid USED to be top drawer appliances.I remember our first dishwasher when I was a kid 48 years ago. It was a KitchenAid when they used to say HOBART on them. Seeing that Hobart on them whats comforting as they made fantastic commercial equipment. It was a portable that you had to wheel up to the sink and hook up to the tap. It worked great! That was then... They definitely dont make good equipment now.

My 5000 dollar and only 4 year old fridge stopped working. KitchenAid is telling me it is not repairable and they are not doing anything about it. They are saying the 10 year warranty does not cover the broken part. Major appliance should last for longer than 4 years!!!

Purchased a KitchenAid refrigerator to replace my ten year old Kenmore. Model is KRFF300ESS. After a few months...noticed spots of rust on the stainless steel. Called KitchenAid...and they replaced the doors. After ten days of having the new doors installed, I can see rust forming on the steel again! I never even touched them with any sort of cleaner at all! Their customer service experience has been the worst. They keep promising theyll resolve the issue but never follow through. At this point theyre blaming me. Very disappointed in the construction of the product and their customer service. Ive owned multiple competing brands of appliances and other stainless steel products in my kitchen and have never experienced this. I cant in good conscience recommend KitchenAid refrigerators.

Im a building contractor. Ive installed many different brands of appliances, from the very expensive to the low end disposable ones. About twenty years ago KitchenAid made a good, reliable, and well priced fridge. It was easily installed with well thought-out and user friendly adjustments for installation. For years I felt confident in recommending KitchenAid as a well-balanced alternative to higher end appliances or European appliances. In 2009 I purchased the full KitchenAid kitchen. Everything about my KitchenAid kitchen has been nothing less than disappointing, from the supplier, to the service, to the parts supplier. KitchenAid is now the disposable appliance at a rich price. I WILL spend the extra, and buy European and will verify it is NOT made in China/PRC!

I owned a KitchenAid gas stove (model KGSA906PSS) since 2005. The control board has been replaced twice. The first problem I had I could not turn the stove off. The second problem was I could not turn the stove off, had to use the house circuit breaker. The final problem occurred today, I heard a continuous beeping sound in the kitchen and the stove was burning. The control panel was not on, the stove was extremely hot, smoke filled the kitchen and there was a continuous red glow on the back wall, inside the stove. I turned off the main breaker and call New York Bravest. If we were not home at the time our home would have surely been damaged by fire. I also have a nonworking Kitchen Aid (model KHMS155lSS) that has been serviced three times, no heat. Pay close attention to your appliances by Kitchen Aid. PROTECT YOUR FAMILY.

Excellent fridge. Never had a problem to call for service. I got extended service but was never a problem. Just call to service and Sears came and serviced the fridge. Since then I have no service contracts and no problems with the fridge.

Had a new KitchenAid dishwasher installed a little over 5 years ago. Noticed about 6 months ago that the top racked dishes were not getting cleaned. Then about 2 months ago noticed the bottom rack is starting to rust out. Called KitchenAid customer service today 6/23/15, gave them the model number and was told that it was just over 5 years old and it only comes with a 5-year warranty and they would NOT do anything (including discount parts) to correct this. Needless to say I WOULD NEVER PURCHASE ANYTHING from this company again. I will be going out of my way to review this company whenever given a chance.

In our conversion to stainless steel we decided on KitchenAid. We got a bundle deal and purchase three appliances from Lowes and, though I normally never do, I purchased the extended warranty. The microwave (MODEL # KCMS1655BSS) quit working within the first year, still under factory warranty. They brought a new one and out of the box, it did not work! They brought another one and it is still working. Shortly after the first year the oven (MODEL # KEBS179BSS00) was not able to consistently get over 400 degrees. After about 6 service calls and replacing two circuit boards and a temp sensor, it appears to be fixed. The problem is, anytime a part is needed to be replaced, it takes at least 2 service calls. The first one to troubleshoot the problem and say, you need a new (part), and then they order it and the second one to install the part. Jump forward a couple months and the refrigerator (MODEL # KFIS29PBMS00) stops making ice. This problem actually started while we were still dealing with the oven problems! I called in the fridge and before the tech even came out, I realized that it was a cooling problem as my ice cream turned to soup. I called Lowes extended warranty and let them know the problem was not the ice maker but a cooling problem. The tech still came out to troubleshoot the ice maker. I pointed out the problem was cooling, showing him the item in the freezer that were thawing. What does he do, order a new ice maker. After probably a dozen service calls and several replaced parts, I told them I wanted my money back. Reading the extended warranty from Lowes, it says that if the appliance is repaired three times for the same problem that they will buy it back from you. They cut me a check for my purchase price and I went to Home Depot and bought a new Fridge, GE this time. I was very unhappy with KitchenAid and very unhappy with Lowes service techs. I was an electronics tech in the Air Force and I was doing better at troubleshooting this problem than these people were. They were so clueless. Warning, KitchenAid and Whirlpool are the same thing! I will say that the extended warranty served it purpose and we did not have to spend a dime on any of these service calls, that is good. But for the three appliances there were probably 23 service calls in less than 2 years! Those are all days that I have to be home between 8 and 1 or 1 and 5. I always pick the earlier time slot. The vast majority of the time I would get a call around 12:50 letting me know they were on the way. They usually showed up well after 1:00, closer to 2:00, not leaving until 3 or later. My day is shot at that point. Thats 23 days of my life I sat in my house waiting for a service technician in just 2 years.

Kitchenaid dishwasher broken for 2nd time in 3 years. Weve had a repairman out once already at a cost of $200 to fix an electrical problem with the control panel. I watched him as he reconnected some word, and got the power to return. Worked for about another year and its broken again. Obviously, the front sensor panel is defective. Ive never seen such crap. My old Maytag which just wore out after 14 years, was replaced with the KitchenAid which consumer reports was the most reliable. I have to have another expensive repair technician, who from the looks of things, is equally incompetent. I learned this from a previous repair on my refrigerator. Until they sent out a guy with 20+ years of experience, it wasnt fixed right.

We purchased this in 2011 and have had nothing but problems. The doors could not close properly so they had to change mechanism. The food freezes in the back of the fridge as well as in the vegetable drawer no matter where I place the temperature. What a horrible Fridge. It makes me sick to think I paid so much for this. I wish I had gone real high end and purchased a Miele or Sub-Zero.

We bought a KitchenAid Dishwasher Model KUDL03IVWH0 in December 2008. It has leaked since the first time we ran it. We were both commuting long distances to work, trying to get moved in after putting our stuff in storage to have all the floors redone, have otherwise busy lives, and agreed my husband would fix it or call to get it fixed. To make a long story short, we put a cup under and forgot about it until after the warranty ran out. The extended warranty is $309.95 for a year, which did not seem worth it since it was a manufacturers defect - we did not want to give them any more money. We are looking online for a way to fix it ourselves, but in any case well never buy a KitchenAid dishwasher again!

My last Kitchen Aid refrigerator lasted about 10 years before I finally gave in and bought a new one. It froze food items stored near the back of the refrigerator. I was not going to buy another Kitchen Aid product, but the consumer report reviews led me to believe that people were happy with the product and I got suckered in. Biggest mistake EVER.I had only had it for six months and began having problems with the freezer section. Repair person came out and fixed it. Then the food started freezing in the refrigerator section. Repair man came out and changed a part and it actually worked well for several months. Now everything is freezing and this is a very expensive issue because you have to buy all new fruits and vegetables and other products that have been destroyed by the freeze. This unit is only a couple of years old and has been nothing but problems. I went online and there are people who have solutions, but they are not things a woman can easily do. Repairs are expensive. And this is a new appliance!The company should be accountable for their products. This is so incredibly frustrating and has cost me so much money. I will never buy a a Kitchen Aid product again and am letting everyone I know through social media not to do so as well. I am trying one more avenue with this company and then will take other action.

As I read through the other reviews, I see that I am one of many dissatisfied customers. I purchased all KitchenAid appliances for my new home almost 5yrs ago. The refrigerator started giving me problems several months ago. Both the freezer & the refrigerator stopped working. A repairman has been out at least 8 or 9 times. It will work for a few weeks & then stop. The repairman keeps coming back over & over & its still not working properly. Ive contacted KitchenAid & their solution is to have another serviceman come out & we have to pay for labor a 2nd time or they can give me 40-50% off on another refrigerator. I thought the life of a refrigerator should be a lot longer than 5 yrs. My last refrigerator, a Kenmore was still working after 20 yrs. I am highly disappointed in KitchenAid for selling me a LEMON. Stay away from KitchenAid Appliances.

As noted in many other reviews there is a design issue with the upper carriage. My wheels fell off New Years Eve and the upper basket fell down breaking 8 champagne glasses... several hundred dollars in broken glasses... dishwasher is 2 years old. Very unhappy.

A $600 microwave should last more than 16 months. Ours did not. The LED start button is inoperative, making the unit worthless to us, because of a 1 year warranty. Find another manufacturer or purchase a longer warranty.

As above, with normal use, first one, then a second and a third wheel has come off the top rack rendering the rack unable to be moved. We took it out and are using only the bottom rack. We are waiting for this to be fixed. It is unacceptable that the plastic pieces that hold the wheels in place have broken already, exactly 13 months after purchase. Our previous dishwasher lasted more than 15 years and the only reason we replaced it was because we updated our kitchen.

Less than a year old KitchenAid stove oven racks falling off on one side. Thanksgiving turkey dinner and grease spilled over caused fire! This is a safety issue, government needs to step in. The company knows these racks are an issue! I had to pick one star - would have picked none if allowed!

We have had ongoing problems with our dishwasher model KDFE104DSSI, which we purchased as part of a total kitchen set of appliances for install in the fall of 2015. Since the first year of purchase, we have had four (4) electronic keypad replacements, as well as, other problem parts. Each time the technician assures us that this is the only working part and with the *new* keypad, the problem will be solved. Well, the problem has not been solved and we are left to wonder why they will not just replace the dishwasher with something that does not stop working every 4-6 months. We are always asked if we purchased the warranty and we have not as this is a continuing problem and we should not have to pay them to fix something that has not worked properly since the first year of purchase. Nor should we have to pay to have a technician to come replace a part (which generally requires a month to order and return visit to install) over and over again. Dishwashers that cost half of this monster are more reliable and clean better as even when this thing is working we have to pre-wash our dishes! We are extremely disappointed in this dishwasher and our KitchenAid (Whirlpool) experience.

The dishwasher did not work out of the box. We had to wait about 30 days for parts. FYI we bought the fridge also and it just stopped making ice but a quicker fix on it.

NEVER BUY A KITCHENAID REFRIGERATOR!! EVER!! My refrigerator has not worked since my install in July, 2019. Multiple service calls with no resolution. When I call I am put on hold for an average time of 30 to 45 minutes. Today on a 53 minute wait, when I connected they transferred me to the dept. responsible for my exchange and now it says a 75 minute hold. Customer service people have been nice and pleasant, but the company as a whole has a real issue and are understaffed. In addition, when I call to discuss the issue they just want to sell an extended warranty. I paid over $3,800 for the refrigerator, so expectation would be that it would work and be a good product. IT IS NOT!

Bought the range in March of this year for my mom. The salesman said the KitchenAid was a good brand (upper middle market), it has good looks, and a large oven. What he failed to mention is that they typically last 3-4 weeks, and you shouldn’t use them for cooking or they may get damaged :(. Within days of use enamel started falling off in the oven cavity - very dangerous when it lands on food, a couple months after the plastic door trim started peeling off and lately the cooktop scratched. We are extremely careful with all our appliances, we still use our green Admiral stove from the 60s and it is mint condition - I don’t understand how the KitchenAid stove can be so poorly built. I thought I was getting better value but in hindsight I should have gotten the basic GE stove. In conclusion, I do not recommend the stove, unless it is for display only, you are better off getting one at Goodwill.

Ever since we have had it we have had problems with it turning on, but now it will not come on at all times - when it does it will run for just a few minutes. The top rack is also torn up. My old GE which my daughter is still using is still working and it is 12 years old. Is this dishwasher worth fixing? It is approx. 1 and 1/2 years old. KitchenAid ProScrub Serial #05302286. Thank You.

We purchased all new kitchen appliances last September, 2017. Bought KitchenAid mainly because my dishwasher just died after 27 years, so we were pleased with its quality. We bought the items in black stainless. The electric stove top is the hardest top I have ever cleaned, I am a little ocd and hate smear marks on my stove top, and also it seems that the only thing to use to get burnt on spots or food off, is an SOS pad, referred to me by the owner of the appliance store. Also the so called Aqua lift for cleaning the oven, even after doing it twice in a row, is a joke! Still had to go in and clean up the grease and burnt on stuff, and then soak up all the water!! Also when turning on the oven, it seems to take forever to heat up to your desired temperature. Very disappointed, and will never buy KitchenAid again!!!

We purchased our Kitchenaid Refrigerator, model # KFIS29BB with great excitement in January 2014. We had done our homework, looked at many fridges and were confident in our choice, having owned wonderful Kitchenaid appliances before. Right away I noticed that it seemed to run a lot, and seemed louder than would be right. Ironically we had also purchased a Kitchenaid Dishwasher which is among the quietest in the industry. By August, the icemaker stopped working. It was under warranty, so the repair team came out. This required two visits, one to diagnose and one to actually repair. On repair day, it took two men four hours. They removed every shelf and bin and replaced the compressor and the evaporator. The repairman confided that he had fixed quite a lot of this particular model. Within two weeks, the ice maker quit again. And this time a loud annoying buzz from the motor began. Another two call repair. The second repair did not require as much time and effort as the first. But within 2 weeks the second repair failed, and the loud buzz was back. The fridge seemed to run constantly, but the temp in the freezer was about 18 degrees, and the fridge, 45. And the buzzing was crazy making incessant. At this point the store agreed to exchange it and we did not purchase another kitchenaid. Im hoping to save someone else the level of aggravation this purchase caused. On a brighter note, the kitchenaid architect series dishwasher rocks!

Installed this oven last month. Have used 4 times. First time for a Pyrex oven dish. Bottom oven set on 350 for baking brownies. Sitting in den and my husband and I hear a noise like metal racks falling. We go into kitchen and Pyrex baking dish has shattered inside oven. What a mess. I now read all the problems with Kitchen Aid ovens and Im scared of this oven. Loved the blue enamel interior, but now Im scared of this appliance. We will see. Thanksgiving on the horizon and a large meal to be cooked!

I have had this side by side, Architect II series for two years. Noted it had developed a few hairline cracks in the liner of the freezer. The repair company rep who came out confirmed that there is no satisfactory fix for this... He ended up putting some food grade silicon over the cracks with the result that it now looks like I have white duct tape holding my near new freezer liner together. How embarrassing and unsatisfactory, but from previous comments I know KitchenAid does not care. These will be the last appliances I buy with their name on them

In 2013 I purchased a KitchenAid package of appliances for my house. Since last year I have had the repair people out on 5 different occasions and I am still having issues. The model number is KFIS29PBMS02. Initially I was having issues with the ice maker and freezer and the PO code which means powers failure. I was told to have an electrician check the outlet which I did and it was fine. They then said it was a circuit board but didn’t know which one and they recommend replacing both which we did. No sooner did they leave and the code popped up again. They said it must have been a bad board and replaced another board. After they left it acted up again. Tech came out and said it was a bad deli board which is the last thing the company wants to replace due to the cost. I told them ice machine is still not working right. He said I may need a new machine. I couldn’t afford one at this point after taking numerous days off from work to meet the repairman. Fridge had also frozen up and the guy defrosted with his heat gun and said KitchenAid knows that the condensers are bad because they are aluminum and they have been replacing them. Fridge froze up again, ice maker makes ice randomly say a tray a week if lucky. I put bought ice in the dispenser and it melts. They are coming to replace the condenser this week after making arrangements for someone to stay at my house to wait for the repairman.Talked to different repairman today before he came and told him the problem and he said it may not be the condenser which is under warranty still (5 years). Frustrated as hell and think there is class action status here. Customer service at Kitchenaid sucks. They do not care and basically told me I didn’t put enough money out to qualify as a lemon.

Like many other reviewers, we purchased high end KitchenAid appliances base on reputation. The steaming sensor was the only thing that ever impressed me. The fan never did much except make a lot of noise and the unit seemed underpowered compared to every other 1200 watt unit Ive owned. At just over 2 years old (and just after the warranty expired) we started getting error messages directing us to open/close the door. That resolved nothing. I unplugged it and fiddled with different buttons and controls, got it to limp along for a few months. Then the appliance went black. The local appliance technician says its a design flaw. The heat from the cooktop overheats the electronics that are in the door directly above burners. Most microwaves have controls in a side panel. $900 wasted.

This refrigerator is an expensive $9000 built in KBSN602ESS00. It is a replacement for another KitchenAid of the same size. I have had 4 service calls hoping for a tech that can stop the loud, disruptive shaking, rattling noises this unit makes. It is so loud it can easily be heard in the next room where I watch tv. I have spoken to Kitchenaid numerous more times hoping for a solution.Besides the loud ice maker filling with water, the obnoxiously disturbing loud noises from ice cubes dropping, the compressor humming loudly at two different speeds, this built-in makes a sound like metal being shaken and rattling. It can make this noise 6 times in 20 minutes. It does it in the middle of the night, during the morning, every time water is being added to the ice maker. Even if you push the ice maker arm into the off position, this refrigerator still makes the shaking, rattling noises. It wastes your time with tech appointments. Whats worse is Whirlpool apparently tells techs its a water line moving problem. Two techs have told me the noise is internal to the refrigerator.Each tech has called into Whirlpool for a solution, yet that expensive, disruptive unit is still sitting in my kitchen. It has also had temperature control issues. Thirty-four degrees is the coldest setting for this refrigerator. It does not always maintain this temperature on its shelves though. It also has the capacity to drop the freezer to -15 F. That wasted a good portion of my day. Waiting for techs, 4 times has wasted another 4-hour blocks I had to fit in to still be left with this disturbing refrigerator. The salesman quit working for the store I purchased it from about a month after the unit was installed. A second salesperson assured me she would contact Kitchenaid. I have heard nothing back.

I bought a KitchenAid dishwasher May 2013. HORRIBLE. Within weeks, problems showed up. Wine glasses exploded in top rack, their shards damaging the engine. Food sticks and dries on dishes, requiring hand washing of ALL items first. Plastic mixing bowls melt in top rack. And that top rack, so flimsy, falls off its track at will. When I complained to KA, they said it was my tough luck and, because they dont replace their faulty products, that I should shell out more money for extended service. I did that. And wow, what a nightmare thats become! Horrible and rude technicians come out, late and almost always accusatory: dont use right detergent, dont use right amount of detergent. Today, the guy summarized, Youre having trouble because you dont know how to use a dishwasher. Time to cut my losses and frustrations and look for a reliable appliance, NOT KITCHENAID.

I bought all KitchenAid appliances at the beginning of 2013 and I have had to have the freezer fixed 3 times and now the cook top is broken. I have an extended warranty that I bought through KitchenAid. It is Dan Marc Appliance Repair in New Jersey and they are horrible. They either order the wrong part or the part comes broken. I always have to go 2 weeks without a refrigerator or freezer. And I also lose a freezer-full of food. KitchenAid, who is owned by Whirlpool, is horrible to deal with and I would not recommend them to anyone. And to me these appliances are new and to have them fixed 3 times in 2 years is not acceptable. They are also overpriced.

I bought a self-cleaning oven that did not clean a sugar spill. That was what the repairman told me after trying several times to use the self-cleaning feature. He said it was baked in and would never come out. I guess I shouldnt make apple pies in my self-cleaning oven!

I have purchased a KitchenAid oven. Never again. It takes over 12 minutes to heat up. All the while it is running, it is loud. The burners take forever to get hot also. I have also purchased a refrigerator. The ice maker is awful...Its too small and doesnt make ice fast enough. The other product from KitchenAid I purchased is a front load washer and dryer. The washer needs to be cleaned all the time. I was not told that. The dryers lint catcher, for a large capacity dryer, is so small, its ridiculous. None of these things were mentioned to me. I would have never purchased these appliance if I knew! Very upset buyer.

11 mos. old side x side SS KitchenAid fridge stopped making ice. Whirlpool/KitchenAid Customer Service gave name and phone for our local authorized KA repair service. Fantastic response from service folks, but ice jam was caused by faulty evaporator - replaced. Next day, water all over kitchen flooring - serviceman came and left to order new ice maker. Installed a day later. Next day, water all over flooring again. Service came, contacted Whirlpool Service Tech who told him to replace the whole freezer door. Done 2 days later. That night, water all over the floor and entire mechanical portion of ice maker frozen so could not work. Next day, new water valve installed. That night, no ice. Next day water tubing siliconed. That afternoon, water dispenser wont shut off as the little valve finishes calling for water. Service guy came.Going to conference with his owner and Service Tech at Whirlpool... Service tech tells him to install a tiny shim under the freezer door washer. Done. That evening (3rd visit by repairman same day!) water flooding flooring once again. We have a lemon, but appears that we ALL have lemons. The IN company that sold me this suite of appliances by KitchenAid has now - 11 mos. later - stopped even listing them as products on their gigantic website! Another telling facet. Call to Whirlpool customer service - refusal to consider replacement. Wants another part installed. Were steaming... with no ice maker and now not even any drinking water. Were on a well!

With only 23 months of use, two of your KitchenAid products have failed. One, an Architect series refrigerator, quit and we were told the replacement part would not be available until January of 2020 (not typo). They had only 3 rebuilt computer control boards in the country and agreed to send one with a promise to return my bad one. Done. Now my Architect series oven/ microwave unit has been out since January of 2015. The service company they recommended has been out four times replacing parts they suggested and sent to them, with me only paying the service fees, and it still does not work. The tech department says they do not know how to fix it. They say to replace it. I have been offered a replacement for the small sum of $1,800 for a $3,650 unit I was able to use for 2 years and is not repairable now. It has an internal communication problem, code F6E0. Why would I buy another unit from a company that cannot repair what they sell. Take 5 minutes and Google error code F6E0, there are hundreds of complaints about the same code in all Whirlpool and KitchenAid brands and none have been repaired. Every appliance I have is KitchenAid, never will I buy another nor would I ever recommend them. I plan to post this notice everywhere I see KitchenAid or Whirlpool listed. Before anyone buys from Whirlpool or any of their brands, Google this error code first.

We bought the dishwasher about 2 months ago, I have had Sears service out to check it out and the tech basically said it was all my fault. The dishwasher doesnt clean, it doesnt dry, you cant interrupt the cycle (add a dish) without starting over. I have to make sure the dishes are spotless before putting them in the washer. Many times the detergent door wont open and when it does the packet just sits in the holder and never gets into the washing area. I feel that I have wasted close to $850.00 which is something I can not afford. I would never buy anything they manufactured again.

The unit is 2 years old. The Control panel was always hot. The repairman said that was normal. It was so hot that the cupboard Above the unit was being heated. Eventually the control panel blew. The entire unit had to be replaced. Next everything was burning. The repairman came & told us, You didnt calibrate the oven!!! They calibrated it and then told me that the setting will not hold. we will have to continually monitor the temperature in the oven.I baked two pans of oatmeal bars for my grandsons football team. One pan burned, the other did not. When I called about this I was told, You should have used the convection function. In other words it was my fault. I just threw out 4 loaves of German stollen because 4 were burned on the outside and uncooked on the inside. The remaining 2 loaves are fine. This oven will bankrupt us if we keep bringing in repair men. My question is this, Any suggestions for replacing this unit? Incidentally, we live in St. Joseph, MI, right across the river from Whirlpools Corporate Headquarters. NO ONE CARES whether the consumer is satisfied. Im fearful that this company will suffer the same fate as Eastman Kodak, in my hometown.

I purchased a model KDTE204DSS0 KitchenAid dishwasher on 12/1/14 for $717.48. It has a stainless steel tub. Fourteen months later (2/16) we had water leaking from multiple pinhole leaks in the stainless steel tub where the base of the tub is molded to fit the screen and pump. I called Whirlpool and they said that the tub has a lifetime warranty but it can only be installed by an approved appliance repair facility. That cost $150.00 (I removed, delivered and installed the dishwasher again myself). On 9/8/16 (seven months later) the dishwasher is leaking again and has again the same pinhole leaks in the new tub. I get a slight shock when I touch the screen inside the tub and believe there is a galvanic reaction going on that is eating up the stainless tub at its thinnest area.Since I find no other reviews mentioning this problem, and it appears to be more than just a tub problem but a unit problem (i.e. a lemon), I asked Whirlpool to replace the unit. As you already know, they said no but would replace it for $17.00 less than I paid for the last one less than two years ago. If I paid another $150.00 to replace the last tub that would be about $500.00 a year to wash a load of dishes every other day. This negative review is as much about the manufacturer as it is about the faulty dishwasher.

I purchased my electric double oven a few months ago, (2), This morning we couldnt turn on either ovens. Also, the blue paint is chipping inside the ovens. Cannot get service until December 23, from someplace about an hour away from us, they dont have anyone closer. Although there is a repairman in our town. Customer service is totally useless.

Purchased a top of the line dishwasher from Kitchenaid and in less than 2 years it stopped working. I only use it maybe once a week. Was told it was the pump and the motherboard needing to be replaced. Basically the whole dishwasher. Cost me $400, which I wouldnt have paid but it was $100 for their guy to drive out. My main complaint, though, is their horrible customer service department. They are so rude and could care less. DO NOT BUY FROM THIS COMPANY!!!

Our $600 KitchenAid microwave failed after less than 2 years. I spoke with customer service about repair, and was told that replacement parts are not made for this item as its a countertop appliance. Was not marketed as such - was sold to me as an installed piece with a matching trim kit. I was told that I would just need to purchase another microwave given that Im out of warranty. Very disappointing to discover that a seldom-used microwave that retails for that much money cannot be counted upon to last for 2 years. Sadder still that KitchenAid is not willing to stand behind their product by at least offering a discount toward the purchase of a replacement product. Based upon this experience, I will not purchase another KitchenAid appliance.

I purchased my KitchenAid Refrigerator - 42 Cubic Ft - Model # KSSC42QTS00 in 2007 for $9800. A couple of weeks ago, our fridge stopped working. I called for service and they said our main board was bad. I called KitchenAid to see if there were replacement parts. They told me no, that the Tsunami had wiped out their manufacturing plant and my only option was to buy another refrigerator. They would offer me a new one for $6600. They told me the part could not be repaired. My repair man found a place that repairs these boards and the cost was $500. CoreCentric Solutions, Inc. out of Illinois. They repaired my board in 2 weeks and I have my fridge up and running. I will NEVER buy a KitchenAid product again. What a scam!

I asked around before buying my last dishwasher, hoping to find a brand and a model that would last for some time. Instead, I purchased a Kitchen Aid from Sears. It stopped working last weekend, so we called a Sears for repair. They were booking appointments more than two weeks out. Next, we called a reputable, independent appliance repair shop, and they told us that our dishwasher had a defective motor that would cost more than $500 to replace. So between purchasing the product, paying for delivery, paying for install, then paying for a repair tech to come out and tell me that the dishwasher needed a new motor, I am into this Kitchen Aid dishwasher for more than $1,325 for a dishwasher that didnt even make it to two years of light service.Kitchen Aid should be ashamed of itself for selling an expensive product that couldnt handle 3 washes per week over a year and a half. Their standards and workmanship are not to be trusted, and Im stunned that such an expensive piece of equipment had such a short life. I conclude by saying that I will never buy a Kitchen Aid appliance again, and I dont recommend that anyone who reads this become a customer either.

I am a very dissatisfied customer! I bought a KitchenAid Side-by-Side with Ice Dispenser Refrigerator (Model #KSRV22FVSS04) on 10/22/11 and have had to have 3 service calls within the warranty period (now about to end 1 year later) on the same problem with the ice dispenser. The dispenser chute mechanism is not strong enough to always close and will remain open and not properly dispense ice. When that happens, this allows warm air to get up into the auger mechanism and freeze it up completely, and water flows all over the floor. With the first service call, it was identified that we had been delivered an older model that had a design flaw in the chute mechanism that the company knew about, but didnt fix, and was also missing a part that had to be ordered and replaced in March 2012. We have maintained as per the manual, so any references to any manual maintenance are not applicable to this problem. However, on October 4, 2012, the same problem happened again, and I came home from work to find a leaking mess all over my kitchen floor again! I called their Customer Care for service, but they were unable to get someone right there for 2 days, and I had to take care of the mess to prevent damage to my kitchen walls and floor again! When the service person did come out today, they did not diagnose the problem correctly, and I still have this problem! To make matters worse, I immediately called KitchenAids Customer Care phone (now I understand why they are experiencing high call volumes) and again waited for 15 minutes, only to have to talk with a very rude Selicia who was unwilling to assist me in resolving my ongoing problem. When I asked to talk to her supervisor, Joetta came on the line and continued with the same rude, snobbish, refuse-to-assist-you attitude, almost calling me a liar; and when I requested for the service repair to come back out and fix the problem, she refused. She also refused to forward me to anyone else to enable me to resolve my customer complaint. For over 20 years, I had GE appliances, including a refrigerator with an ice dispenser, and never had any problems. This KitchenAid Refrigerator is my first and will be my last (and I will never buy another appliance that has the name, KitchenAid) because they sell inferior products that dont work as they are advertised, then they refuse to stand behind their products, and they do nothing to ensure good customer service and satisfaction. I will also be telling everyone I know about my horrible KitchenAid Experience and hopefully prevent others from falling victim to KitchenAids poor quality and service.

I too experienced the dishwasher top rack roller failure. The top rack rollers are secured by (2) cheap very thin plastic spreader clips. These clips are approximately 3/16 wide by 1/16 thick. If just one of these cheap clips breaks - the roller wheel will separate causing the rack to collapse along with progressive failure of the adjoining roller wheel clips. This deliberate design and manufacturing defect by KitchenAid is an obvious attempt at planned obsolesce. This once celebrated company is no longer interested in producing durable quality products. Avoid the purchase of all KitchenAid dishwashers!

I bought an Architect II Series Electric Range with convection oven in early Sept. 2014. Ive had KitchenAid dishwashers in the past so I was really excited to see this stove. I figured the dishwashers were always a winner so the stove would be too! I came home, did some research on the Internet and was please with what I read. Guess I should have done more extensive research because here I am waiting for an authorized repairman to come take a look at a totally non-functioning convection oven. Like others have commented, all I get now is Feature Not Available and error codes that dont display long enough to record them on paper. Thanksgiving 2014 was the first time I really put the stove to work--using both the cooktop and oven simultaneously. A few days before the holiday, I was baking pies (one at a time)--had the oven on 400 degrees and mid-way through it just shut off, but the panel would not allow me to use either the start or stop button. That was the first time I threw the breaker--waited the 60 sec. before turning it back on, and that worked. But...in my mind, I figured the problem would occur again. Sure enough, the following Saturday with 12 people waiting for dinner, the oven shut off and never would restart even after throwing the breaker. Cooktop works, but now I see, after reading all of the reviews, that this is a known problem that KitchenAid refuses to acknowledge or take care of. Now Im gathering evidence and will pursue the matter further with both KitchenAid and the store where purchased. At least I can encourage the store not to sell this product.

The electric oven boards need to be replaced for the second time! After using the self-cleaning feature, the oven went out. The door remains locked and none of the push pad buttons work. The hot temperature fried the board, this is my second board in 2 years.

I have a Superba Gas range. Im not sure how old it is since it came with the house. But we have spent hundreds of dollars in repairs. It started with the self clean option. It didnt blow out our panel, but warped, or melted some of the frame, and other moving parts. We have never been able to keep our oven door shut properly ever since. After calling the repair guy, he says the oven door hinges needed replacing. Expensive, but okay we did it. About 6 months later, the same thing happened. We needed to use a step ladder pushed against the door to keep it shut while cooking. About 2 months after that, the panel blew. Another expensive repair. One year later, our broiler no longer works, the door, is literally falling apart, and although the rest of it works, there are no lights on our panel, timer doesnt work, clock is off, cant even see what the temp is.At this point we are just letting it die instead of fixing it. Especially when the repair guy (after 3 visits about the ajar door) said he just doesnt know what else to do. After reading several forums, I have to say that the self clean function is the worst enemy of any oven, and it should be removed. Hide all the elements to make it easy to clean with soap and water, and thats good for me. There is no point in having the technology, if they cant see how it negatively affects and breaks the rest of the oven.

In Nov. 2017 we installed KitchenAid double ovens, model KODE500EBS02. The ovens look very nice, but they are not for bakers. They take 10 to 15 minutes to preheat, they do not brown bake goods on the bottom, and they take longer to bake an item. The baked item is never done by the suggested time on a recipe. The ovens also bake hotter in the back. These were very expensive, so I am stuck with them, however, I would not recommend them to anyone else.

We purchased a Kitchen Aid gas stove-top in August 2010, for $1,323. Today, I noticed that the knob for the fan was cracked in two places, because it is made out of cheap junk plastic. We barely ever used that fan. We bought a Kitchen Aid stove, based on their reputation, which apparently they no longer deserve. I asked them to replace the obviously defective piece, but they just copied and pasted a bunch of warranty paragraphs. So instead of replacing the knob for me, they would rather have me write reviews of their product. So here it is!

We purchased a new home with KitchenAid appliances and from day 1, my wall microwave did not work and my stove malfunctioned. I called to register my products and was given a quote for an extended warranty (because apparently I am going to need it with these garbage appliances). I was told that they had to ship me some parts, which were out of stock and that I had to wait. After a month, I received the wrong part and called back. I was told the right part I needed was out of stock and had to wait again. After several weeks, I was told that they no longer made my microwave and that they would be sending me a new one. I was told that I could not get the extended warranty at this time because I would be getting a new microwave and if I bought the warranty now, I would have to pay extra to add my new microwave once it came. After several more weeks, the microwave came in and it was a countertop microwave, not a wall microwave. Obviously, it did not fit in my wall cabinet so the installers had to make modifications for it to fit. This whole process took about 3 months to resolve and I did not have a working microwave. Next, my oven malfunctioned with an error code and it would not turn off. I called customer service again, armed with my extended warranty price quote because clearly these appliances have significant issues. I was told that it is common for the error code to appear on my double wall oven model and that I had to shut my power off and on for it to reset. When I complained and said that it was unacceptable, I was told that it was an unfortunate situation involving these appliances and nothing could be done. I asked about my extended warranty, ready to shell out hundreds more on these appliances so that I could get them replaced when they break (which is clearly going to happen). I was told that the price had now gone up over 100.00 because it had been over a month since I registered my appliances. I told Jasmine, the call taker that I had a faulty microwave and had to wait months for a new one, so that is why I did not get the warranty when I first got the quote. She told me repeatedly that there was nothing that she could do and the quote was computer generated and she could not change the price. I asked for a supervisor and was told that Amber (supervisor) wanted me to know that she could not change the price either.I have decided not to purchase the extended warranty on these products. I spent over $10,000 on my gourmet kitchen and now I am stuck with these expensive appliances that will no doubt breakdown again and again. For now, I will make sure my flashlight batteries are charged up so I can make the trip to re-set my circuit breaker each time my oven acts up. Thanksgiving should be especially fun.

The electronic control for the fan failed. Called a repair tech to fix. Was told that we needed part # W10219463 which showed a cost of 220.00 in his system. Told him to order part. Got a call later that part is no longer made by manufacturer and that we needed to call KitchenAid. KitchenAid told us to call a appliance parts company that they recommended. Quote from them was 805.00 and they had one in stock. When you add that to the cost to install the part with a repairman I am better off buying a new fridge from a manufacturer that has affordable parts.

We purchased our KitchenAid dishwasher in April 2012. During the 1st year, we had to replace the right upper dish assembly (the wheels), the door switch and control panel. Today we replaced the motor and pump assembly which was not covered by warranty! This cost us a dear $440.00 with the labour. We are just in the process of replacing the left upper rack assembly (warranty item). We replaced our original dishwasher (Kenmore) because of the colour and decided to get a KitchenAid because our other appliances are KitchenAid. This was a huge mistake. Our Kenmore never had a service call. We would never buy another KitchenAid product!! The next repair needed will see the dishwasher at the dump!!

Bought a French Door KitchenAid fridge 6 years ago for $3500. Consumer Reports BEST BUY HA HA! Have had NOTHING but problems. So the electronic panel on the front went out yesterday and the unit totally shut down. Repairman came out and guess what... THEY DONT MAKE THE PART ANYMORE! REALLY. How can you not continue to make a major part for an appliance that you made and sold only 6 years ago. So now it is totally useless. DO NOT BUY KITCHENAID APPLIANCES! I hope this company goes the way of Sears.

We have the professional series KitchenAid package. The oven is incredible. Its also a convection oven also, which is like having a giant air fryer. Say bye bye to fryers forever. All food in convection cooking or normal cooking is always cooked perfectly. As a matter of fact if you have a recipe that you have to keep checking on with this oven that no longer exists. This cooks to the exact time specified. I would buy this oven or recommend this oven over and over again.

I have always owned KitchenAid appliances. We thought they were the very best. I purchased a new stainless steel electric oven. The first time I cleaned it a fuse was blown. The oven has to be removed from the wall to fix it. I then realized that every time I used the self-cleaning it would blow the same fuse. After about 6 times I asked the repair man what could be causing this to blow and he said, I see this all the time so dont use your self-cleaning and it wont happen. Why buy self-cleaning if you cannot use it? So I used it again before Thanksgiving and another repair man from another company came out and had to order the fuse so no oven for Thanksgiving. I told him something must be causing the fuse to blow with the extreme heat cleaning the oven. He told me the same thing the other repairman said, Dont clean it. I have owned a double KitchenAid oven in the past that was wonderful and never had a problem. My other appliances are KitchenAid but after paying all this money for what I thought was one of the best I will never buy KitchenAid again.

Water backs up into the dishwasher and sits at the bottom - stinks - have to turn on the dishwasher to drain in order to get rid of the sitting water. Have seen mosquitoes try and set up shop there.

I am deeply dissatisfied with KitchenAids customer service, in particular with their Whirlpool Factory Certified Care. In June of 2011, I called KitchenAid customer service about a broken spring for my microwave oven door. They recommended a local certified KichenAid appliance repair shop. I spent $411.67 on replacing one broken spring. Just eight months later in 4/2012, the spring broke again and cracked the glass on the door in the process. This time, the KitchenAid customer care recommended their new company, Factory Certified Care. I was unhappy about the spring breaking again so soon from the previous repair. And I was guaranteed that their own KitchenAid technicians, who only deal with KitchenAid products, provide a stellar repair service.However, the repair took two long days, and the technicians used graphs, sketches to figure out how parts go together, without seeming to be the experts they promised to be. Nevertheless, after the replacement of many parts, I paid another $463.63. Only 53 days later, two screws came falling out, unhinging the door. What kind of poorly made parts, workmanship and quality of service renders screws falling out some short weeks after a service call? I called their customer service immediately relating this problem and found their representatives completely frustrating and unhelpful. I asked to speak to the supervisor twice, and they were equally unpleasant. They knew only to recite their 30-day labor guarantee policy. Even if the part (screws/ brackets that was replaced) was under warranty, I am looking at spending at least another $100 just to have someone put back two screws. Furthermore, given my experience, what faith do I have that the screws they put back or other parts that they replaced/assembled recently wont be falling apart again just outside of the 30 days, rendering me to pay another sum for service call? I asked the supervisor why anyone in my situation would ever use their service again or purchase their products. They did not seem to care one way or another. There is absolutely no business that will thrive or sustain without reliability and a positive reputation. I spent two frustrating hours speaking with their customer service representatives to find myself at a dead end. I wrote to their customer service department to share this excruciating experience and never received a reply.

We purchased a KitchenAid stove, refrigerator, dishwasher and over the stove microwave three years ago. All stainless steel (except for the plastic parts that are colored to look like stainless steel). So far the refrigerator and dishwasher have not been a problem. In the case of the stove, I was very disappointed with the quality of the stove, particularly the drawer below the oven. You cant describe it as anything other than flimsy. I should have checked out the drawer in the showroom model, but who would think to do that. However the microwave Model YKHMS 1850SS2 is the biggest problem. Having read the other reviews I realize that my complaints are shared by many other customers and that they have not been successful in resolving their complaints with KitchenAid. The first problem was with the vent grill. As others have found the plastic grill is so poorly made it cracks and snaps when you tighten the screws to hold it in place. In fact I discovered beyond the warranty period that the grill was damaged on delivery. Within the last month, the door handle, which looks like stainless steel but is in fact plastic literally broke apart under normal use. I was interested to read the reviews and learn that this is not an uncommon problem. I went online to see if I could get a replacement handle. Replacement handles are readily available for most microwaves, including earlier KitchenAid models at around $45. However, KichenAid will not supply a replacement handle for this model. They will gladly supply a new door for $350. This is unacceptable. Based on the many problems reported in the customer reviews it would be stupid of me to invest in a new door and then be faced with some of the other problems consumers have had with a KitchenAid microwave. We will replace it with a new microwave that is not a Whirlpool product. And we will never buy another KitchenAid stove, refrigerator, dishwasher or other Whirlpool appliance.

After using the self-cleaning mode three times, the lock would no longer disengage. My oven (KEMC378) was still under warranty at the time so the locking device was replaced. Again after using the cleaning mode a few times, the problem reoccurred with the new lock. After about a week of not using my oven or microwave, the lock disengaged on its own. Needless to say, I no longer use the self-cleaning mode. Recently on 10/27/2012, the locking device, on its own, became engaged and will not release. I can no longer cook or microwave - its completely useless. I called KitchenAid on 10/29/2012 to see if my model was part of the recall. Customer service said no and transferred my call to the service dept. I waited for 10 minutes for someone to pick up my call but they never did.

I, too, have a gas range that when I put on clean for the first time, everything went out.

KitchenAid electric range # KERS807SSS00. I am very disappointed in KitchenAid! They don’t deserve a star! Because They sold out to Whirlpool to avoid covering their poorly built products that should’ve had been recalled or, came up with a seal to prevent control board burnout! This is my second spillover and the dash control panel is burned out again. At least the range does work because it’s independent from the oven, you do need the control panel to operate the oven. I called KA which is Whirlpool now. Whirlpool, simply have a way of not covering any warranties on KA. They always have an excuse. Or, there’s no record of a complaint by me or by anyone else on this issue!I find that hard to believe because I had a spillover and I called and complained to KA within two months of purchase about the faulty glass top (No Seal) to prevent spillovers from the glass top to the bottom of where the control board burned out. Which they did cover because it was during the warranty period. And their excuse was, “Didn’t you read the manual?” Well No Maam! I didn’t! This is the third one in my family, and there’s been spillovers and nothing was blown out!! I should have realized. They had General Electric ranges. At the cost of $ 480.00 plus labor for the part. We will rather buy a new range other than KA or Whirlpool or any other products made by them!! In the meantime, I’ll be grilling out on the grill ☀️????

2 months ago, purchased new counter-depth KitchenAid from Sears. It never reached safe temp, and was 68 degrees after first week. Woke to spoiled food, and alarm beeping. Fast forward two months, and this refrigerator has turned our summer into numerous calls to Whirlpool (where you wait 45 min on hold before reaching anyone), 4 service appointments, (where you must be present at home waiting, for a 5 hour window), parts replacement, (must wait at least a week for parts), followed by still nonfunctioning refrigerator, then, start process over, again!!! We have had 3 service calls in the 2 month, now waiting for a fourth, each with major parts repair, only to still have 68 degrees, NON-FUNCTIONING, $3,000 refrigerator!!! Spare yourselves, if you can by staying clear of KitchenAid/Whirlpool. Tell your friends and family!!! I wouldnt wish this experience on ANYONE!!! They refuse to exchange or refund. Only continue to attempt to repair... UGH!!!

Where do I start? I am NOT happy with KitchenAid at all. First, my brand new ovens blew a thermostat when self-cleaning for the first time. Then my dishwashers spring in the door broke. Guess I didnt learn my lesson, so I bought a KitchenAid fridge. First fridge quit after 6 days and ruined everything inside. They sent a new fridge finally and the icemaker never has worked and still doesnt. Finally, my microwave which has lasted the best out of ALL my KitchenAid appliances has now broken a spring that controls the door. I DO NOT RECOMMEND KITCHENAID products to anyone. If you dont live in the city... forget customer service, there is NONE!!!

Mergers Fail Consumers - We purchased Kitchenaid and Maytag appliances when we remodeled in 1996. Those originals are now approaching 20 years of excellent service but wearing out. Every one of the new Kitchenaid appliances has proven to be a complete joke. After a little research we are now starting to understand what happened and who is responsible.