Our KitchenAid dishwasher was in our house when we moved in 10 years ago. It wasn’t new then and has no signs dying. It is sort of loud, but does a good job. If we ever have to replace it I will buy another KitchenAid.

About 4+ years ago, I purchased a KitchenAid KUDK03FTSS dishwasher. Just before the warranty expired, I complained that I had to have service done on the dishwasher because the pump needed replacement. The service man said the problem was Kitchenaid (who I think is Whirlpool) designed dishwasher so the silverware basket was located too close to the heating element in the back portion of the machine. The pieces of plastic crumbled and fell into the dishwasher, and caused the pump to fail. I immediately complained to KitchenAid. They immediately sent me a new basket. I asked at that time if their design was a flaw, and should these dishwasher be recalled. I was told no design failure, just basket worn due to silverware. We place all our silverware in the basket with the handle down so there is never a cause for anything to cut the basket. I have done this for 25 years with all my dishwashers. Well, now, I have to call a serviceman in again and yes, there are holes in the basket where the heat prematurely eroded the plastic which fell into the pump area. I called KitchenAid to see if they would send me another basket. They said, sorry, Charlie but your warranty is up. Over the past 35 years, I have owned KitchenAid dishwasher. Back when Hobart owned KitchenAid, they cared about quality. Unfortunately, Whirlpool only cares about shipping bad designed products. For sure it was a bad design, but I doubt if any consumer protection agency can do much. These companies are not only located outside the US, but the Federal Government cannot do anything about this poor workmanship.Maybe someday in the future, there will be a US engineer and entrepreneur who has their head on straight to design and manufacture a dishwasher in the US again. Until then, I suggest strongly that everyone wash their dishes the old fashion way in a sink until a company can start designing and manufacturing a quality dishwasher here in the US.We really deserve to go back to the old method of washing dishes by hand until this happens. Might take another 2 or 3 generations though! Fed up with the lack of quality of everything sold in the US.

KitchenAid KFCP22EXMP1 - My fridge is less than 3 years old. The light switch for the left hand fridge door broke. I called KitchenAid and discovered that the part is no longer available! This is completely unacceptable! I paid for a premium product. Would Lexus discontinue headlight switches for a 3 year old product? I dont think so!

While preheating, the inner glass of my KitchenAid wall oven exploded. KitchenAid was of no help even with the purchase of an extended warranty.

Kitchenaid dishwasher broken for 2nd time in 3 years. Weve had a repairman out once already at a cost of $200 to fix an electrical problem with the control panel. I watched him as he reconnected some word, and got the power to return. Worked for about another year and its broken again. Obviously, the front sensor panel is defective. Ive never seen such crap. My old Maytag which just wore out after 14 years, was replaced with the KitchenAid which consumer reports was the most reliable. I have to have another expensive repair technician, who from the looks of things, is equally incompetent. I learned this from a previous repair on my refrigerator. Until they sent out a guy with 20+ years of experience, it wasnt fixed right.

DO NOT BUY KITCHENAID PRODUCTS. They look nice in the store, but are actually poorly built and worse, performance is awful. I have dishwasher, stove, and refrigerator and all 3 have deteriorated in quality after just a year of use. Their customer service is the absolute worst. Ive seen other comments on this site and they are accurate. Customer service will not help in any way. Their only answer is Im sorry. Our refrigerator has a documented design flaw and they refuse to replace it. Their solution is to have someone come to our house and completely strip the inside out so we are left with a metal box. Then, the person is going to build one out of all new parts. I will have a frankenstein that will not be inspected by anyone, no quality control, and no idea if its being done properly. The model is KFIS29BBMS00 -- but dont worry, because of the known design flaw they dont make it anymore. Kitchenaid is horrible and their customer service is worse. Buy ANYTHING else.

I purchased the French door with bottom freezer style fridge from KitchenAid and couldnt be happier. It was bought at a Scratch and Dent store, which made me a bit uneasy for any possible damages that may show up later, but so far everything has been great. Fairly quiet in our open layout kitchen / living room floor plan.I love that it has a water spout on the inside, leaving the exterior clean without the typical water/ice dispenser eyesore. Also leaves less room for broken parts to be fixed. 8 months of ownership so far and the only thing we had to change was the water pressure on the spout. Very easy.

I was using my Kitchenaid double oven self cleaning option for the first time. After setting it for the 4 hour cleaning about two hours into the process, I heard a large bang and then saw chunks of glass all over my kitchen! Luckily no one was in the room at the time. My main concern was how to shut the unit down. Do I call Kitchen Aid or the Fire Department?Their customer service line was of no use. The first call was disconnected. The second call told me to trip the circuit breaker. Good call. But needed the exact serial number but I couldnt provide that because of the safety issue. When I am able to open the door I will see if there is a recall or safety issue. Glass is everywhere. Im so glad no one was in the kitchen at the time it blew!

I had a break down with my 7000 dollar refrigerator. Called KitchenAid they gave me a number of the official repair people. They came, problem was a control board. He said he can’t order the part, it is no longer made. I did not believe him. I called KitchenAid to order. He was right. My fridge is 5 years old now I have a 7000 dollar boat anchor. KitchenAid will not stand behind their product but is willing to give a discount on a 9000 dollar refrigerator. Please don’t ever buy a Kitchen aid or any other Whirlpool product. The quality is not there anymore. They should be ashamed of themselves and soon if this keeps up their doors will close. Spread the word about KitchenAid.

Well My stove and oven are old. I still have the stove that the pilot lights stay lit. I don’t like that. I have a two year old granddaughter. It worries me because the stove feels hot. I would love to have a new stove. Oh it’s a gas stove.

The induction electric range with aqua lift technology to clean the oven is very disappointing. The oven wasnt used often. Had some soil, but minimal. I followed the instructions and put 2 cups of filtered water in the oven and turned it on for 40 minutes. It did a terrible job cleaning, it looked like it wasnt cleaned at all. One good thing is there was no smell when using the cleaning process, not like my GE stove. My GE stove always did a good job with soil, had the stove for 30 years, it was great! The oven was always left clean after using the cleaning cycle.

I purchased counter depth refrigerator in 2017. My daughter and were getting sick. Months later I noticed the fridge was not cold. The evaporator was not cooling. The repairman put another one in and that one broke as well. They sent me a new fridge. It was dented but I took it. AGAIN...noise coming from evaporator area in the back panel. It was repaired and the ice cube maker stopped working well. A couple of months later it completely stopped. When fields appliance repair came out the older man leaned on the drawer I am guessing. The ice cube maker is finally working but the drawer is bent out on the upper right hand corner. There is warm air and air leakage on the upper right corner. Icicles and frost on the top inside seal with frost on the tray. I can easily put my fingers under the seal. My freezer is not cooling properly with air leakage. I wont mention the dent that they put in the frame of the door either. I want someone to fix my freezer door.

I like the fact that the included exhaust fan automatically goes on when the stove generates too much heat. Cooks pretty well. Hard to clean the upper vents.

I bought a KitchenAid fridge side by side with freezer on the bottom. It leaks water all over the floor. Forms a sheet of ice under the freezer door then the water overflows. I called Lowes. They sent a repairman that stated it was our fault for not having air conditioning in our house. Nothing he can do. I called Lowes again and a new repairman said he replaced a faulty hose. Now it still leaks and the warranty is expired. I hate this, our old fridge worked better. Wish I had it back.

KitchenAid did not accept responsibility for object left in drain line at the factory. Ref. Model # KRFF507ESS01, Serial # K62811944. Constant freezing and leaking into bottom freezer. Finally KitchenAid repairman found orange object lodged in the drain line. Cost $190.95 and a year and a half of awful freezing problems. Do not buy KitchenAid Refrigerators.

The KitchenAid Double Oven KODE500ESS is advertised as an Even Heat True Convection with Even Heat Preheat. The machine is attractive with its huge viewing windows, its highly polished finish, its commercial style handles, and blue enamel interiors. The electronics are elaborate. You are able to adjust almost every function of the oven should you wish to so, down to alarm sound loudness, and calibrating the oven without a technician nearby.However, this oven is not without fundamental flaws. The engineering is deficient in crucial areas: the temperature sensors are located near the top broiler unit, a unit which is used in the preheat cycle resulting in unreliable preheat readings; the heat release vent is located at the top near the electronics components, which could be affected by the extreme temperatures, such as those used in the cleaning cycle, ultimately causing an oven computer crash.We chose this oven based on the many positive reviews and have had the oven for 6 months. Even after talking with KitchenAid representatives and two repairmen, we have yet to feel comfortable with the ovens ability to function properly. First, the preheat operation is worthless due to the location of the sensor. When the preheated indicator sounds after 8-10 minutes, the oven is probably 20-30 minutes away from the achieving the desired heat, should it ever be attained. Second, the highly emphasized Even Heat claim is questionable. Once attained, the temperature can, by design, fluctuate. This we understand and have no problem with fluctuations, unless the variations are large. We have experienced 50-degree swings. We have agonized with uneven cooking in many directions: dishes done on the sides, unfinished in the middle; dishes browned on one corner, not on the others; when two dishes in same oven baked at same temperature, both requiring same number of minutes, one will be done before the other. The repairmen state there is nothing they can do to fix these problems.This is not a bakers oven. It is not even a novice’s oven. It certainly is not as functional as our previous ones. It is unreliable, untrustworthy and we wish this one were not ours. If KitchenAid planned to put an extremely inferior product on the market prematurely at an exorbitant price, they have exceeded their expectations.

Called Kitchen Aid to advise that my stainless steel Kitchen Aid refrigerator began developing rust marks 2 years after purchase despite using stainless steel cleaning product recommended. Advised that cosmetics such as rust or discoloration after 30 days from date of purchase are not something they will address. Advised that they do not sell warranty for rust or discoloration. My Kitchen Aid stainless steel range which was purchased at the same time also has a spot where it is discolored. I expect this is only the beginning. The stainless steel used is manufacturing Kitchen Aid is obviously VERY poor quality.When I asked both the customer rep and the manager if Kitchen Aid considered it okay that their products should begin rusting after 2 years, they stated that they were only saying that after 30 days cosmetic issues like rust and other discoloration is not something they can help with. Nor is it something that they will warrant. If you are looking for your appliances to look good in your kitchen for more than a couple of years, I do not recommend Kitchen Aid.

In April, I unfortunately spent $9,000.00 on KitchenAid/Whirlpool appliances. Since then, I have had problems with the refrigerator. 3 service calls! Now it is Christmas Eve and the refrigerator is not cooling. I am having 22 people to dinner on Christmas. The repair man came and told me that it needs a new compressor. To make matters worse... it needs to be ordered. A 6 month old refrigerator should not need a new compressor! Obviously, it is a lemon. Called Customer Service. Apparently, KitchenAid has no customer service. I requested a new refrigerator because I do not want to keep fixing a defective product. What happens when the warranty runs out? Spoke to a CSR and her supervisor. Just kept reciting the script. Under my warranty... the compressor is a replaceable part so I can not get a new refrigerator. I know that the CEO Jeff Fettic wouldnt want the repaired defective refrigerator either! So then I asked KitchenAid to find a compressor and install it so I can host the XMAS dinner. I was told that is not possible. Best they could do was overnight it and since tomorrow is Christmas, the part would not be shipped until Thursday. KitchenAid is not only ruining my Christmas dinner but it sounds like I wont have a working refrigerator for a while. Not even sure if they really are having the part overnighted. Bottom line.... KitchenAid does not care about a customer once you buy their products. No effort on their part, no matter what the circumstances! I am up the creek regarding my Christmas Dinner and they dont give a damn. Additionally, KitchenAid doesnt want to replace the refrigerator because they will get more money for all the parts the defective unit will need in the future. Or maybe I will buy an extended warranty! Do not buy KitchenAid. It is now December 27th and I still do not have a working refrigerator!

I have been purchasing KitchenAid thinking about high reputation of the company. I bought all my KitchenAid appliances (refrigerator, gas range, microwave, dishwasher) at PC Richards 15 months ago. We are the family of two adults, so you can imagine that we use this dishwasher twice a week at the most. However, after 15 months of such rare uses the dishwasher failed. I rinse off the dishes every time before running the cycle but for the past couple of weeks all the dishes are not clean at all after even running two cycles. I tried to resolve the issue by calling PC Richards but all they told me that the service technician will cost me $125 to evaluate the problem. Apparently I am stuck with the product failed to operate after a bit over a year. I am extremely upset that the company doesnt stand behind the product they produce and will never buy KitchenAid products again.

I am writing on behalf of my elderly mother. She purchased a KitchenAid dishwasher from Sears in July 2013 Model KUDL15SXWH5. After two years it leaked water all over the carpet and floor. The problem was the motor and clamp fell right out of the dishwasher. Sears said warranty is over. The repairs will be $300-$500. This is unsatisfactory. She should get a new machine or the repairs no charge from Sears and they should go after KitchenAid. Apparently there are a lot of unhappy customers and no way to contact KitchenAid!

Weve repaired the plastic opening handle on our KitchenAid-Whirlpool dishwasher twice in 5 years. A $49 plastic part. It has cost us >$500 to repair this poorly designed opening system twice in a decade. We have used KitchenAid dishwashers for 4 decades. Never again. Warn your friends, KitchenAid-Whirlpool dishwashers are designed now to wear out quickly. They substitute plastic for metal parts. Engineered obsolescence.

Bought fridqe 5/30/13. First Geek squad guy was at our home in August due to water dripping inside fridge. Geek squad was out at least 7 other times, replaced everything inside stove too (kept turning itself off). Bought extended warranty from Whirlpool, but not really whirlpool. Assurance is extended warranty company? Started sending AAA appliance out, theyve replaced everything inside at least once, some twice. Still doesnt make ice and leaks. They call whirlpool but apparently should be calling Assurance. AAA can’t fix it, told whirlpool it needs to be replaced. Assurance knows nothing about it? What a nightmare. Ill never buy whirlpool again. Just want what I paid for!!

I was very disappointed in this and the other KitchenAid appliances I bought. I had trouble time and again with starting this dishwasher. The circuit board had to be replaced until it was out of warranty.

I had the worst experience ever! My refrigerator has not worked for 10 business days already. They changed all parts but still its not ready to do anything. I have no working refrigerator without food and I have 2 kids.

I purchased a KitchenAid dishwasher in March 2011 from Lowes. I chose the KitchenAid brand and paid a slightly higher amount as I was told they are well built and work better than any other brand on the market, and because I thought they would stand by their product. In December 2012, the upper rack adjuster broke because it is made of plastic and the dishwasher has the lift higher feature, that is used quite a bit. I contacted customer service and they said the part was out of stock and finally in late January I received the replacement part. Last week it broke again, same place, so I contacted customer service again and I asked them if anyone else has this issue and I was told they could not discuss this with me but there is no recall. Was told I am sorry but the part is in stock, call Marcone to order the part. The cost is $40.00 plus shipping. I am so angry right now. I have a dishwasher that is useless. Without the top rack in the upper spray unit will not work.

We have had our Kitchen Aid refrigerator several years ago and have had an ongoing problem with the door closures. Both the French door and the bottom freezer drawer require the user to stop and really push them to get them to close properly. Many a morning, we have gotten up to an overheated refrigerator because one or more of the doors did not close properly. Would not buy again and will replace soon.

Bought a high end KitchenAid dishwasher at a cost of almost 1600.00. The very first time I used it, it leaked large amounts of water onto my new hardwood floor. It arrived with a dent in the front panel. KitchenAid refuses to replace the dishwasher even though it is within their 1-year warranty period. They want to send a new tub then have the repair technician disassemble this one and rebuild it from the old and new parts. And, because we didnt install it within 30 days of purchase (because our kitchen reno took longer than expected), their cosmetic warranty has expired and they wont replace the door without a charge to me. The dent in the door seems to indicate damage to the unit before I ever received it. The leak of this brand new dishwasher is in no way my fault yet they refuse to replace the unit. If I had known this was their policy, I would have NEVER purchased a KitchenAid. I have a Samsung refrigerator. The delivery people scratched the outside cabinet - Samsung replaced the entire refrigerator with a new one. It appears that when it comes to KitchenAid, buying American is not the prudent thing to do.

I purchased all new KitchenAid stainless steel appliances in October 2009 from Bad Boy in Whitby. I also purchased the Gold extended warranty. I noticed about a week ago March 24, 2015 that the bottom of the fridge (model: KBRS22KVss1 and S/N KY3628480) has a crack right in the middle coming out from under the deli drawer. I called Bad Boy but of course the extended warranty expired in December 2014. I then checked the warranty in the KitchenAid manual but it expired the same time. I have never in all my 62 years seen or heard of a cracked liner yet in the manual it states it will pay for replacement or repair of the refrigerator/freezer cavity liner if the part cracks due to defective materials or workmanship. Just on the off chance I called KitchenAid....Due to the age of the refrigerator there is no warranty but they can send a serviceman for $89.00 for the first 15 mins. I talked to the parts department to get an idea of that cost and the liner is not a replaceable part but they do have a patch kit. He could not tell me how much that would be or what it consists of as its a service kit and hes not a serviceman. Beware appliances are made to last 5 years only.

I have a KitchenAid dishwasher (Model: KUDI01FLBL3). During the cycle, the control panel caught on fire with flames shooting out of the dishwasher and billowing smoke from the front of the unit. Additionally, the springs also broke on the door a few months prior. As a result, we had to endure the smell of a burnt electrical wire inside the house.

This was a very expensive dishwasher. I live alone and only use it about twice a week. After only two years, the motor died and they want $350 to put in a new motor. And then they will only put a 90 day warranty on the new motor. Good grief. Im going to get rid of this and never buy a KitchenAid again.

Our 11 month old Kitchen Aid refrigerator was determined unrepairable after 4 service calls and the compressor and evaporator replaced. After numerous calls to the manufacturer and being without a refrigerator for 4 weeks we were told it would be replaced and we would receive a call to schedule. After not hearing back for several days we called and were transferred to the exchange dept where the wait time was 64 minutes. One week later we still have not had a reply from Kitchen Air/Whirlpool but fortunately, Home Depot, where it was purchased resolved the issue to our satisfaction.

I just spent $165 for yet another service call to replace the latch on my KitchenAid range that was purchased in July 2006 from Builders Source in Albuquerque, NM. This makes a total of almost $500 spent on repairs to a range for which we paid $1,346. This was the third call and the second latch for the oven door. The technician noted that the door hinges, replaced in November 2011, need replacing also. The oven door would not shut; it is losing heat and it couldnt maintain temperature and could not extinguish the light. Then, it would not open. All of these are safety and performance issues. There is no response to emails and calls to KitchenAids customer service.” Builders Source offered a discount if I want to buy a new range, but I dont want to shop for major appliances every 5 years. I dont want KitchenAids unsafe, over-priced, and unreliable junk in my house either. In addition to the range, the handle fell off my KitchenAid microwave, the compressor failed on the refrigerator, and the latch, springs, and door failed on the dishwasher. There was a time when an appliance’s longevity and dependability relied on being well-made, and buyers weren’t saddled with purchasing extended warranties. Until retailers like Builders Source insist that manufacturers stand behind serviceable appliances, consumers will be deluded and disappointed with shoddy merchandise and choosing between which brands will provide the least trouble and expense. I expect that KitchenAid will continue manufacturing unsafe, overrated products and unresponsive, uncaring service until their once-respected reputation and the retailers that push these shoddy products disappear.

Purchased KitchenAid dishwasher about two years ago thinking we were paying more to get a quality product. It has been instead inferior and troublesome. A long series of problems began from the start. Crooked footings that made it more challenging to install. Leaking door seal that needed to be replaced. Leaks from some undefined location that require we use and empty a drip pan. Plastic wheels breaking and not staying on track (dumping the full tray into the well) when sliding in full trays of dishes. Poor cleaning compared or prior cheapo washers. Flatware trays that wear out easily even while trying to be careful, and now to top it off, the unit has stopped rinsing the dishes entirely. What a huge waste of money!

Kitchenaid dishwasher model kude201xwh6 - Oh how I wish that I had searched your website for reviews prior to purchase! My situation sounds much the same as other reviews. The top rack rollers are simply defective. We have replaced ours through service calls and self repair no less than 5 times in the past 4 years. Finally on the last repair the technician completely replaced the roller and rack arms because the factory had recalled the parts. Yet, I wasnt notified of this by the company. My dishwasher had to break down first before the problem was addressed. To me this smacks of covert activity and doesnt promote my loyalty to the company. Additionally our motherboard has been replaced twice... The first replacement was defective. And today Im doing dishes by hand as the control panel is unresponsive again. We purchased the extended warranty - thank goodness, but again using a warranty on what will now be the 8th time a service tech comes to our home is ridiculous!! Worse yet when we talked to the service department, they have only documented three service calls! Whats that about?? In hindsight, I remember there was paperwork to sign on some calls and not on others. So, I cant prove or verify the number of visits through a paper trail. I would suggest always documenting whenever you call regarding your appliance or have a technician enter your home. Writing the dates, times, and contact person on the appliance manual would be an excellent place to store that information. With each service call the response time is getting shorter. Of that I am very thankful, but shame on any company that would have even three warranty service calls on a product! Buying an appliance shouldnt be a gamble; it should be a wise investment. We were thinking that perhaps the dishwasher was just a lemon. An oddity that the company would gladly replace. It does happen that for an unknown reason one will just be bad. Unfortunately, as I read these reviews, I dont see much hope of the situation being rectified to our satisfaction. I will pursue a request for replacement and hope the company will honor my consumer request. It appears their dishwasher line leaves much to be desired. Other review sites indicate that the KitchenAid dishwasher is better passed over for a more reliable brand. It is unfortunate as the dishwasher meets my expectations when it is operational. However, I will report any satisfactory outcomes I encounter through my attempts at recourse.

Would highly recommend. Love this dishwasher! My daughters dishwasher has a brand that doesnt come close to a KitchenAid and more expensive than mine. Go check and buy on feedback. It will definitely make a difference in the long run.

BUYER BEWARE...DO NOT BUY KITCHENAID. I have read the comments made by many people regarding the refrigerators but I have another issue with KitchenAid/Whirlpool. The Plate on the bottom of my electric oven states that the Country of Origin is Canada..I provided the appliance pamphlet and layout information to my service repairman and he noted that that pamphlet said that only US-made models have a fuse so after his inspection determined that the reason the oven was not working was because of the Circuit Board and subsequently ordered. When the part was received and put in, the oven still did not work. The repairman did another detailed inspection and found a fuse and it was blown. The pamphlet specifically states that only US models have a fuse. I will take this matter further to determine what agency regulates mislabeling of Country of Origin. With all the deception detailed by the many complaints by homeowners, there must be a reason why KitchenAid/Whirlpool mislabels the electric ovens and I suspect mislabeling may give some sort of money advantage. In addition, as most of the complaints state, KitchenAid customer service is horrible and when I furnished them with supporting documentation, they would not even try to justify why the Country of Origin was misrepresented or direct me to anyone that could address the problem. The age-old adage, keep on stalling and the complainant will probably give up and go away. If not for the mislabeling, the repair cost me $600 instead of $2 to replace the fuse.

We have had 5 service calls to try and fix the cooling in the refrigerator and the ice maker. This stainless steel side by side unit is barely a year old. Having this issue repaired has been such a headache. Whirlpool/KitchenAid has many hoops to jump through and documentation needed. A month later, this issue is still unresolved. I am about to purchase a new refrigerator and just consider this a loss. I will never purchase another KitchenAid appliance again.

INCREDIBLY BAD PRODUCT. The good: the format of a small micro/convection oven over a large regular/convection oven works nicely for me as I can cook almost everything in the small oven and don’t have to waste energy on large oven except special occasion cooking. That said, the electronics went out twice in first couple of years, had to be completely replaced. Now I’m never sure if oven will work on any given day.NEXT: the first time I tried to use the clean program, about a half hour in, I heard a very loud crash and rushed in to kitchen to find glass all over. The whole glass door exploded all over. I eventually got it replaced but now am afraid to use it again. The bell which signals “done” and the timer itself long since stopped working and the turntable doesn’t turn. Today I found the glass top part of the turntable in pieces large and small. I’ve no idea what caused this. I’m worried that a replacement brand will not fit into the custom built in space I will have when I try to dump this headache. P.S. Read my review of KA dishwasher and immersion blender, neither of which are favorable. I have learned my lesson about this brand.

Apparently, the rocket scientists at Whirlpool have decided we all want the vent fan to push heated or cooled air out of our homes the entire time our microwave runs. So the electronics theyre using are so poorly designed they cant tolerate normal operating temperatures. Ovens like this have been sold for more than 30 years without the need to run the vent fan like this. Buyer beware!

We purchased a brand new refrigerator in May. By June, it was not keeping things as cold as it should and the frozen foods started melting. We contacted KitchenAid, which sent out a person from A&E Appliance who stated that it was not fixable and reported this to KitchenAid. We were then told that we had to have someone come for a second opinion, which we have never heard of with a brand new appliance. The second opinion said that it needs a compressor. We were then told that this persons assessment is still not enough and that a supervisor now needs to look at the fridge. By this time, we have lost hundreds of dollars in frozen foods and are unable to purchase food for the week, causing us to go to the store each day to buy what normally could be kept frozen. Months later, we still have no working brand new fridge! We were told a part has to be ordered which takes another few weeks. When it arrived, my husband called and they arranged a time for the part to be installed. The person never showed even though my husband and I made sure that one of us was here all day. The appointment gets rescheduled and the person did not show again. When he was contacted, he stated that he was from the business that made the first assessment and refused to put the part in. We want a brand new fridge, which we paid for, in our house within the next week.

I purchased a KitchenAid dishwasher in June 2011, model number KUDE70fvss2, and I have had nothing but problems with it. I bought it because KitchenAid is notoriously quiet and I live in a smaller home and I did not want to hear noise all over my house. Nothing has fallen off or apart, but this dishwasher has never and I do mean not one time cleaned my dishes properly. All dishes and glasses are left with stuck on food. Lipstick never comes off of cups, glasses or silverware. All glassware is cloudy with all kinds of drinking matter still inside. I have to wash everything by hand when the cycle is over... I have had the repair and warranty people out too many times to mention. Water that runs through is scalding. I use recommended products and have even made my own hoping something would help. Alas, this seems like nearly $2k down the drain. Anyone else with this problem? Im a senior and should have written Kitchen Aid a long time ago, but now that I plan to buy another dishwasher, I think I will deal with them. Has anyone else out there gotten their money back?

KitchenAid model KUDE70FXSS Dishwasher - Bought this unit in 2011. Out of the box, the control panel never worked right. I would frequently have to reset by unplugging and re-plugging the machine to get it to work. 3 years in, the control panel died and was replaced by the appliance store under an extended warranty. The top rack wheels have broken off twice and been replaced. Bottom rack wheels have broken off once and been replaced. Top rack after 6 years is peeling and rusted. Dishes will not clean completely unless you wash them first (kind of defeats the purpose of having a dishwasher) and the prowash cycle takes forever to run. All this time my wife has said, “We paid a lot for it and we will make it work.” FINALLY last week, a rubber spatula fell on the heating element and burned badly... stunk up the whole house. After days of fighting trying to get the burnt smell out unsuccessfully, I got my wife to agree to get rid of it and buy a new dishwasher.... It is NOT a KitchenAid. All that is left now is to get rid of the stove and refrigerator (yeah the stove/oven dont work much better).

As has been noted in other reviews, KitchenAid has issues with the ice makers not functioning correctly and prematurely breaking. Not even three years into owning the refrigerator, the ice maker has now completely burned up. Brought the issue to KitchenAid/Whirlpools attention and they just dodged questions about the issue being a known issue and inquiries if there have been other reports of the problem (which there obviously have been, as one can see clearly in the reviews). Instead, they tried to get us to contact the seller and ask them to cover the repair. $2400.00 for a refrigerator is not cheap... We wont be buying KitchenAid, Whirlpool, Maytag, Jenn-Air, or any other brand under the Whirlpool umbrella after this experience. (We have several KitchenAid appliances, as we used to think they were a good company.)

Our 18-year old KitchenAid refrigerator had been working just fine until the ice maker failed. We had a new one installed. That one failed (actually never worked at all). Considering the age of the refrigerator, we decided to just replace it. We bought a new $2,500 KitchenAid side-by-side, water and ice in the door, refrigerator. Guess what? The ice maker did not work. I had a replacement put in. Also, it did not work. Four KitchenAid ice makers in around two months, is anyone at KitchenAid addressing this problem? Do you think just maybe there is a problem in manufacturing? If this problem cannot be resolved, the refrigerator goes back and I am buying another brand and will never buy another KitchenAid product again. Sadly, I was told that KitchenAid was top of the line. Heaven help us all if this is what is considered top of the line.

For once we have clean dishes coming out of the DW every time!! It even cleans pots really well. Love this dishwasher!! It is pretty on the outside, efficient on the inside.

Regarding our 42 side by side built-in fridge. After some years it starting making some serious loud noises. Finally the fridge gave out. Repairman said he thought the motherboard had gone. OK, fair enough... just order another motherboard, right? My repairman could not find a motherboard in Canada or in the USA. It had to be order through Kitchenaid... but no problem, right?? The company is American, right??? Not so fast.The initial timeline was 4 weeks (which is bad enough) but in the end IT WAS 4 MONTHS!!! During this time I called Kitchenaid more than once to find out where my motherboard was. They could not, or would not give me a straight answer as to any timeline to expect it. My thinking was that it was somewhere in China being created. Thank God we had another fridge in the garage but I have learned my lesson. NEVER, NEVER never will I purchase another Whirlpool product ever again!!! You would think when you pay $10,000 for a fridge a better repair experience would follow. Clearly Whirlpool doesnt give a crap. STEER CLEAR, PEOPLE!!!

Twice, the microwave glass door on my Kitchenaid electric high speed microwave/convection oven unit has shattered into a million pieces when I have used self clean on the oven below. What is the value of a self cleaning oven if you cant use the self cleaning part? In addition, the spring on the oven door broke for no reason. This combination oven/microwave is a lemon!

Kitchenaid dishwasher model KUD101TJBL0 produced arcing and sparking at the top right hand side of the door during a cycle turned wall switch to off before situation got worse smoke released from the problem area after reading of other events like this online we are certain it will need to be replaced we will not be looking at a Kitchenaid replacement.

We purchased a KitchenAid range/oven, model # KGRS505XSS approximately 3 years ago. This is a gas unit, running on propane. Since we dont have supplied gas, in conjunction with the purchase, we had installed a propane tank, and supply line. Total cost, just over $3,000. Since purchase, we have had service for breakdowns 3 times, and I am currently taking time off from work for the fourth breakdown. The machine is out of warranty. My wife is meticulous with her equipment, and we purchased this based on other KitchenAid appliances purchased (albeit many years ago). UNEQUIVOCALLY, THIS IS THE WORST APPLIANCE PURCHASE I HAVE EVER MADE! We have repeatedly contacted the manufacturer to address the issues. The local appliance dealer, KLECKNER APPLIANCES, has REFUSED to help other than sending a paid tech. to address each breakdown. They refer us to the manufacturer. In my latest contact with them, they offered a PAID WARRANTY, TO THE TUNE OF $350. All aspects of this experience have been horrible. We host a number of family functions, and my wife is petrified that this appliance will break down Thanksgiving morning! From the appliance dealer to the customer service people at KitchenAid, not one individual has agreed that the breakdowns (complete, loss of use of one or more burner, now oven non working) that this should not happen, nor has anyone offered to address the situation, other than to send the tech. for what will probably not be less than $200. NOT CONSIDERING MY COST OF TIME...I STRONGLY URGE THOSE CONSIDERING THIS, OR EVEN OTHER KITCHENAID MODELS, TO LOOK ELSEWHERE. Had I known any of this would have occurred, I would simply have bought the Wolf or Jenn Air we considered. Absolute junk!!

This three-year-old dishwasher that is used infrequently, has a broken wash motor. This component, the most important one, is not covered by warranty. The company provided me with service repair providers who wish to charge $400 on a $700 dishwasher.The company does not offer a quality product. A major appliance such as a dishwasher should last longer than 3 years without a significant repair bill.

Purchased all new appliances 4 years ago, worst mistake and purchase ever made. Our KitchenAid fridge, oven, dishwasher and microwave were all replaced 4 times. That was by the store we bought them from NOT the actual company as KitchenAid will not replace their defective junk. The fridge we have now was purchased in 2016 and has been repaired 3 times already, currently pending a fourth repair after having to fight with the executive office this morning. Our fridge is making the loudest vibrating noise you can’t stand to stay in our 3600sq ft home. Customer service could get someone out by the 26th! Two weeks away. I called the service company they schedule at and they luckily had a cancellation tomorrow but told me it’s not under warranty. KitchenAid sent over the old fridge they replaced model number and warranty info., which, it would still have been covered. When I called executive management again today they wanted to blame me saying there are so many files. It’s hard to find things. So I had to give Nikisha the work order number her customer service gave me! Then she said, Oh, it was a manual submission. Seriously?! Then I had to read the warranty to her from the book I was given about how the warranty works. Horrible appliances, horrible customer service and I dread tomorrow as every time service comes out it requires a part and parts take 2-4 weeks to receive!

I was disappointed in the KitchenAid dishwasher I bought. I was happy with the noise level and look, however it never worked properly. It did not wash the dishes efficiently and the drying setting never worked. I had Kitchen Aid come and look at it and they told me it was an “energy efficient” dishwasher so it did not dry dishes thoroughly. I had my plumber come and look at the connection to make sure all was fine. Kitchen aid put me off until my warranty was up. I replaced it with a GE that is energy efficient and works really well, it is not as quiet, but washes my dishes and my drying setting works when needed. I was disappointed in the product but. It can happen. Things can be defective. I was more put off by the way it was handled.

KitchenAid needs to do a recall on this dishwasher. We have required repair to the top rack tracks on the left and right sides! The circular piece on the track that pops into the dishwasher rack keeps breaking. I am now going online to find replacement parts to (temporarily!!!) fix it myself. When I asked the repairmen who covers KitchenAid warrantees about the rack, he said he had not seen problems so I showed him the hundreds of comments and reviews from people who hate this dishwasher for this very reason. KitchenAid does not care and they can forget this customer forever.

KSSO Built In Refrigerator - Today I received the word that the computer P/N W10219462 was manufactured in Japan and the tsunami destroyed the factory. The inventory of this computer part is zero. My $8,000 refrigerator just became scrap metal. It is less than 6 yrs. old. If there is a U.S. regulation that parts be maintained for 10 years, why are these not available from another sub-contractor? I am assuming they were defective to begin with or the computer assembly sub-contractor was so shortsighted they neglected to back up the specs. I am waiting to hear from the Whirlpool committee as to their solution or their offer. There is also a problem with a custom cabinet door to be considered. Merry Christmas! 12/15/14

We purchased this model of KitchenAid wall oven from a Portland OR appliance company (Sept. 19, 2019). After the new oven was installed it quit. The were kind enough to replace the oven with another new oven. That oven also had the same problem and KitchenAid had repairmen come out for months replacing parts to no avail. Finally they replaced our oven with another new oven on 12/3/19-, (Our 3rd wall oven installed, same model) This oven quit on Christmas Eve. Now it is working intermittently and KitchenAid will not refund our money; will not waive the fee charged by the repairman if the oven is not acting up at the time they are here to service it. I am very unhappy with the wall oven and with KitchenAid customer support. Beware. Go to another brand.

On Monday, January 23rd, 2012, KitchenAid double oven (model number KEBS277SSS04) exploded during its self-clean mode while my 5-year old and I were in the kitchen, showering us with scalding hot glass. Do you know what temperature the glass is when it shoots out of the oven? I called the extended warranty company who tried to deny the claim to fix it. I spent over an hour on the phone just to secure a service appointment. Then I look online and discover that many people are having the same issue with ovens that were purchased about the same time as mine. Consequently, after the oven is repaired it still does not function properly. That is a concern for the safety of my home and my children.Then I contact customer service at KitchenAid. Their response is that they are sorry but Ill have to deal with the extended warranty company. They documented my story and that was it. Clearly there have been other complaints. The lack of response makes the company negligent. Further, they are endangering me, my family and my home if this product that operates at dangerously high temperatures fails or malfunctions again. If KitchenAid as a company are willing to settle with not answering these continued complaints, then you are guilty of being irresponsible with consumer safety.

Please please please. Do not waste money purchasing any of these products. Not only are the products garbage their customer service is even worse. My $5000 fridge conked out after 6 months. Called customer service and of course had to wait for a few days. And I know it wont be repaired when the tech comes. Never again. Never again.

Weve owned a number of small KitchenAid appliances over the years that have worked perfectly and held up well. As a result, we bought a KitchenAid dishwasher a few years ago. What a mistake! I will never buy another KitchenAid appliance. This dishwasher has been nothing but trouble since we bought it. Half the time we have to switch off the breaker to get the electronics to work. Recently, the piece that holds the top tray in broke spilling glass all over our kitchen floor. Do yourself a favor and avoid KitchenAid large appliances!

The oven shuts off in the middle of cooking, then will turn itself back on, anywhere from 30-60 minutes later. My husband and I moved into our just built, brand new home with brand new appliances, in November 2006. We have a Kitchen Aid Gas Range Architect II series (model KGRS807SBL00). The first Christmas meal, in December 2006 was just shy of a disaster. The fan in the oven kept making a horrible sound, and then the oven shut off in the middle of convection cooking the prime rib roast. Luckily, the neighbors let us use their stove to finish the roast. Our entire family and guests didnt eat, until almost 9PM that night. The oven, of course, turned itself back on within an hour or so. A service call the next day showed nothing was wrong with the oven, and the issue couldnt be replicated. Next year, no noise from the fan, but during the Thanksgiving dinner, the oven shut off again unexpectedly, in the middle of a regular baking cycle, and of course, with no warning, turned itself back on 30 minutes later. This year, same thing happened, and again, a $30-$40 service call to a licensed Kitchen Aid technician shows nothing. The diagnosis cant be made, because the issue cant be replicated. The oven is barely 5 years old, and of course, is outside of the warranties, and frankly doesnt get much use. Its just me and my husband cooking. Were often not even home, and Ive used the self-cleaning cycle twice in the 5 years weve had it. This oven doesnt take a beating in terms of use, and certainly seems to be a faulty product. The only similarity to the occurrences when the oven shuts off appears to be that several burners are going while the oven has been on for a while. Its like the system overloads, which sounds like a computer or electrical sensor issue. Ive spoken with several customer service agents, and and ultimately, my calls to Kitchen Aid are a waste of time. They continue to recommend more service calls, which cost money every time, with no resolution and a stove Im stuck with, which wont work consistently. I will never buy another Kitchen Aid/Whirlpool oven again, and will tell everyone who will listen what a crappy product they produce, and how they wont stand by them.

I bought this model (Kitchen Aid Oven KERS 205TSSO) a couple years ago. When they delivered it, draw on bottom was all dented in & scratched. They left it and said to call customer service. We called Lowes a few times. They told me to call Kitchen Aid. I called them half a dozen times. Few of them couldnt speak English. Kept telling her the problem. Big Joke. I checked to make sure they received my warranty. No answer. Now my stove wont come on and the oven wont come on. When I put the knobs on, no red light. We pulled it out and made sure it was clean. Knobs fell on and cant get on. Now we are stuck. Glad I didnt the cheap one as this one is a piece of junk. Dont know what to do. I figured the mixer is awesome. Not the appliances. My husband is disabled now and I am stuck with nothing to cook on. So disgusted. I will never buy another Kitchen Aid appliance again. They do nothing to help. I will make sure I tell everyone too. I am sorry I didnt hear about it before I bought this piece of junk.

I will never buy a Kitchen Aid product again. I have the model number **** paid at $800.00 for it. I have had similar problems with the dishes having a film on them, coffee cups have stains, and silverware getting rust spots. I have tried different settings, cleaned the filter and the drain but nothing works. What’s the use of a dishwasher if you have to wash them after the cycle is completed? My advice is, do your homework. Please search other brands to buy. I wish I had!

In 2007 our dream home was constructed and in 2008 we outfitted the home with KitchenAid products. We have acquired 10 KitchenAid products, of which 7 have since been repaired or replaced. We are a family of 4 and our home was vacant for 2 years due to a corporate relocation. Therefore, I consider our use of your product to be minimal or light. I estimate that we have given these products 4 years of use. Items Stainless Purchased (installed 2007 / 2008) o Countertop stainless refrigerator (installed 2008) repaired twice o Drinks Refrigerator (installed 2007) repaired twice o Ice Maker (installed 2007) repaired once (used in summer only) o Counter Range repaired 2008 o (2) ovens no issues o Toaster Oven lasted 1 years and has been replaced o Coffee Maker lasted 2 years and has been replaced o Dish Washer door failure June 2014 (prompting this letter)o Mixer no issues

Second visit already by tech. Said it needs new motherboard for 4 year-old fridge (never had problem with old fridge!). Had to throw at least $100 worth of food. Got new motherboard, STILL NOT COOLING. Now fridge SMELLS. Im getting sick and tired of this stuff. Did I buy a piece of crap? Oh, BTW, tech said the motherboard comes with a 90-DAY WARRANTY!! Who are they kidding? 90 ** days!!!

We built a house and, after speaking to our appliance salesperson, purchased a new Kitchenaid refrigerator. After four months, we noticed rust appearing all over the front and sides of the unit. When we contacted the salesperson, he said to contact the manufacturer since it is under warranty. Its not, apparently the rust is considered cosmetic and thus not covered. The tech who came out said he would not buy one, he sees this all the time.

Very quiet to the point, that sometimes I have to check to make sure it’s running. Always gets my dishes clean no matter how overloaded or dirty the dishes are. Very reasonably priced looked great in my kitchen.

This is an update to my post here on 11/24/2011. KitchenAid dishwasher KUDE70CVSS2, 1.5 years old, sanitized light was blinking at end of sanitize wash, i.e. water was not heated up high enough to sanitize the dishes. Finally, it was repaired today, 2/8/2012, almost 11 weeks since it broke. We had 8 service repair visits made by 4 technicians from 2 service repair companies. During this period, the printed circuit board was replaced twice. We were told our hot water supply was not hot enough by one technician who didnt come prepared with a thermometer. A different visit and technician with a thermometer measured it at 142 degrees, well above the 120 degrees the KitchenAid manual says is needed. We were told the problem was in our household wiring. That was a miscommunication between one service repair company and the extended warranty company. Then the entire washer unit with pump and diverter valve was replaced, today, the 8th visit, and the unit now sanitizes and works just fine. Now Ill tell you how to navigate through the bad technicians, miscommunications and so on that I learned after being frustrated when the second service call did nothing to fix the problem. Inside the kick panel of the KitchenAid dishwasher is a large folded paper enclosed in a waterproof pouch. It a technicians debug sheet that describes how to operate and analyze the results of a built-in self test. Yes, these dishwashers can perform a rather complete self test that concludes with a code indicating what the problem is. Read the sheet in your washer to understand the proper sequence of front panel button presses needed to begin the self test. But beware, the test in my washer can be run to either display the concluding results, or skip the display. You will need to run it in the display mode to read the results, duh. Duh, because the first technician kind of ran it in the other mode and never saw the result. None of the other technicians even ran the self test. It takes about 27 minutes to run, and you have to sit and watch the lights flash so as to catch the final conclusion. Huh, KitchenAid? The technicians would rather just replace stuff than wait 27 minutes to find out whats wrong. But I ran it, not just once, but many times, and I always got error codes 4-1 and 4-4. And the documentation says that one of the causes of a blinking sanitized light is error codes 4-1 or 4-4. Duh again, only on the 7th service call did the technician say lets see what 4-1 and 4-4 are and the answer was an issue with the diverter valve, so he ordered a new one, replaced it on the 8th visit and the washer runs just fine. So run that self-test, get the error codes, then insist the repair company fix the error reported by the self-test. With each technician, I point to the KitchenAid refrigerator I bought in 1987 that still runs well, and, each has chirped, dont buy another KitchenAid refrigerator. Im not buying another KA dishwasher either!

We bought all new KitchenAid appliances for our renovated kitchen about three years ago. The refrigerator has gone out numerous times - we have to unplug it and plug it back in to make it come back on. Ice maker has stopped working at least 5 or 6 times. We’ve had a repairman out here at least four time who told us KitchenAid knows about the problems but doesn’t have a permanent fix. Our freezer quit working today for the third or fourth time. This is a crappy refrigerator. I’ll never buy KitchenAid products again.

Purchased a higher end Kitchen Aid dishwasher model KUDE60FVSS3 in 2010. End of 2016 dishwasher was having issues with it not draining at the end of the cycle. Had a local repairman out twice. He replaced the drain pump and repositioned the drain line - didnt fix the issue. Contacted Whirlpool/KitchenAid customer service and set up an appointment with a factory authorized technician. Factory certified tech couldnt figure out what was wrong (test was not producing an error code). He suggested replacing the main board and drain valve sensor - ($400+). He couldnt guarantee that this would fix the problem since he couldnt get an error code. I understand that appliances break down, and I was prepared to have this one repaired, but when the fix is a trial and error throw money at it approach, this deems a product as disposable, since its cheaper to buy something new.Although the dishwasher is 6 years old, I estimate that it has run less than 1500 cycles (running it every 3-4 days over the 6 years). Also, in the 6 years Ive had to replace the cutlery baskets twice - cheap plastic garbage. I sent a complaint letter to Whirlpool executives and their response, although quick, was one basically one of Were not prepared to do much. KitchenAid use to have the reputation for quality and reliability. Now they have cheapened the design to where the higher end models are no different than a cheaper $300 disposable machine. There was nothing wrong with the quality of money I paid for this dishwasher, but certainly Whirlpool/Kitchen Aid quality and reliability leaves a lot to be desired. Will never buy another Whirlpool product, nor will I recommend.

We bought a KitchenAid Dishwasher Model KUDL03IVWH0 in December 2008. It has leaked since the first time we ran it. We were both commuting long distances to work, trying to get moved in after putting our stuff in storage to have all the floors redone, have otherwise busy lives, and agreed my husband would fix it or call to get it fixed. To make a long story short, we put a cup under and forgot about it until after the warranty ran out. The extended warranty is $309.95 for a year, which did not seem worth it since it was a manufacturers defect - we did not want to give them any more money. We are looking online for a way to fix it ourselves, but in any case well never buy a KitchenAid dishwasher again!

DONT BUY!! This range DOES NOT CLEAN!! The technology of AquaLift Self Clean is falsely advertised. Do not use oven cleaners. No commercial oven cleaner or oven liner protective coating of any kind should be used in or around any part of the oven. Quote from manual. Dictionary: self-clean (of oven, filter, etc) - having a mechanism to clean itself. They have a customer service number dedicated to the AquaLift Self Clean system.This model, #KGRS202BSS, vents out thru center of oven door, venting out the front top of door positioned immediately below the range top handles causing handles to heat to VERY HOT! The oven tempered glass is cleaned by removing the whole door, disassembling - then cleaning both panels inside of glass & outside! HAZARD. A scratch to tempered glass can compromise it. NO one tells you that; do they!! How does this help improve to free up your schedule? What surface does one place the door on to clean it? HAZARD is cumbersome, possible breakage and injury while handling. Black stove top is NOT porcelain & stains permanently... as do the burner caps and burner flame tops. The top non-fingerprint stainless by panel scratches incredibly easy. It takes a long time to heat to desired temperature. UPSIDE: Range is attractive looking if thats all you require out of a range.Beware, KitchenAid is not customer complaint friendly to resolving issues - read reviews, they just keep sending out repairmen! They will chase you around the Cuckoo Clock! Once out of warranty, they will not talk at all! Check out the BBB complaints too! From www.whirlpoolcorp.com: We are the number one major appliance manufacturer in the world, with approximately 20 billion in annual sales. We provide purposeful technology that helps free up your schedule for what really matters. We feel that our products positively impact your life right now. Mission: Create Demand and Earn Trust. We are NOT feeling this right now!! They manufacture just about every brand, hmm.. monopoly springs to our minds. They are a global company. The sad part, this type of technology is fast becoming the future of all ranges! Why not! Whirlpool owns just about every brand so what they do becomes the design of all our product choices.

After a thunderstorm and lightning storm our power went off. When the power came back on we had no control board lights - none. Oven not working. Called repair man - waited 2 days for new power board and replaced it. Same thing - no control board. Now he says he needs to change the control panel boards because he gets no power out from the power board he changed out that supplies power to the control panel on top. Well about $200 for a board he changed and they want another $400 for the control panel if we decide to order it. Those prices are w/out labor costs. Min $85 just for call out. Even if I replace this part that is no guarantee that the oven will work again. I could spend as much money as it cost me originally to buy it. It was not cheap for the Kitchen-Aide Superb gas range when I bought it. I can remember when people would replace ovens/ranges just because they wanted a newer bigger one. Not that anything was wrong with the one they had, they just wanted to replace something that had already given over 25 years of service and was given to someone else just starting out in life. Where is the quality of workmanship that used to be in the things that we build and buy? It seems like today the young people have been brainwashed into thinking that when something breaks it is to be thrown away and replaced. I guess the manufacturers have succeeded in instilling a real throw away society in our youth. It dont work, throw it away because it will cost you more to fix it than its worth. Rule of thumb should be if something is going to cost you about 50% of what it originally cost to buy it --- then throw it away. They dont make anything like they use to.

I am Kosher and when I redid my kitchen put in 2 identical KitchenAid dishwashers... They both stopped functionally fully after only a year. The same issue, only a short wash. How ironic... You can not tell me that isnt an issue with the model. KitchenAid said not my Problem. Have to pay for a service call. They didnt even have technical support... for DYIs. I would never buy a KichenAid anything again.

KUDS30IXBL Superba Series Dishwasher - Having the same issues as the other owners have described. The control board has died three times in 2 years. When I called customer service they said the control board was under a 5yr limited warranty and that they would send out a technician to fix the dishwasher. Keep in mind they select the repairman who comes to your house to do the work. What they do not mention is that you are responsible to pay for labor, the initial diagnostic visit AND the second visit to actually fix the broken device. The day of the scheduled visit, the technician calls to remind me that there is a $70 charge to just come look at the device.What angers me most is that even though this is a repeat issue, and that Kitchenaid/whirlpool chooses the repair company (who should fix the issue right the first time), the company will not take care of the labor fee. Their official line is we just take care of replacement parts and that I should take up labor issues with the technician. I feel like this process is put in place intentionally to take advantage of their customers and to absolve themselves of any accountability for their poorly manufactured product. This company is perfectly fine letting their customers total cost of ownership grow out of control. At this point, I could have purchased another dishwasher just from the cost of repairs.To summarize, this dishwasher is garbage and the company treats their customers like garbage. Another example of that is that I also own the front loading washing machine that has mildew issues (currently in a class action lawsuit). Their defense is that their customers should know how to properly use a washing machine. This is a great example of a company that does not stand behind their product nor do they care about their customers. Im sure there will be a class action with this line as well.

We were warming some food in our KitchenAid upper oven when it spontaneously started the self clean cycle. It locked, and we were unable to open it. We called 911 and the fire department was sent. We turned off the circuits to the oven. The oven proceeded to incinerate the meat and started a fire, with smoke coming out of the oven. The firemen arrived and broke open the oven lock, and took out the incinerated meat. When we turned the circuit back on, the lower oven signaled that it was too hot to use.When we called Kitchen Aid, they were unhelpful, repeatedly placed us on hold, sarcastically told us that they were glad that the house was not burned down and offered to pay for an inspection of the oven, but insisted that we would be responsible for all parts and repairs. The Customer Service Supervisor, Evelyn from the Michigan office, was singularly unhelpful and offered a series of 4 possible 4 hour window appointments over 2 weeks.

Purchased KitchenAid dishwasher new in 2012. In just 3 years it has broke several times. First 4 times it was the upper rack wheel assembly. Plastic wheel retainer clip broke ($22 each piece online-easy to install). Using the broken racks I made a new and improved replacement wheel retainer. I drilled a hole through the piece and added a stainless steel screw and washer. Now when it breaks again next week, I will have a permanent fix for it. Most recently the touchpad control panel also has to be replaced on the unit. I called customer service and they said I had to have a licensed tech diagnose it. Luckily the touchpad is covered under the 2nd to 5th year warranty but I have to pay for labor ($100). I bought this brand for its reliability and as a loyal customer, I will definitely look elsewhere the next time it breaks. I shouldnt have to pay repair service for something under warranty. They are obviously making there money on replacement parts. Please do not buy this dishwasher. They do not care about quality and you will pay for it over time.

11 mos. old side x side SS KitchenAid fridge stopped making ice. Whirlpool/KitchenAid Customer Service gave name and phone for our local authorized KA repair service. Fantastic response from service folks, but ice jam was caused by faulty evaporator - replaced. Next day, water all over kitchen flooring - serviceman came and left to order new ice maker. Installed a day later. Next day, water all over flooring again. Service came, contacted Whirlpool Service Tech who told him to replace the whole freezer door. Done 2 days later. That night, water all over the floor and entire mechanical portion of ice maker frozen so could not work. Next day, new water valve installed. That night, no ice. Next day water tubing siliconed. That afternoon, water dispenser wont shut off as the little valve finishes calling for water. Service guy came.Going to conference with his owner and Service Tech at Whirlpool... Service tech tells him to install a tiny shim under the freezer door washer. Done. That evening (3rd visit by repairman same day!) water flooding flooring once again. We have a lemon, but appears that we ALL have lemons. The IN company that sold me this suite of appliances by KitchenAid has now - 11 mos. later - stopped even listing them as products on their gigantic website! Another telling facet. Call to Whirlpool customer service - refusal to consider replacement. Wants another part installed. Were steaming... with no ice maker and now not even any drinking water. Were on a well!

Wife & I are close to retirement so we bought a top line KitchenAid Dishwasher for about $1,100 thinking we not only had a warranty but would have good performance and few if any repairs. Less than 2 years into the purchase we have now been without a dishwasher for over 4 weeks. The certified repair agency has been here 4x now and the dishwasher now has new: User Interface panel, CPU Control unit, dirty water sensor, motor, pump, tub, wiring harness.KitchenAid will not replace the unit with a new one (so much easier and so much better customer service). They would rather go through all of this replacement and inconvenience. This is similar to buying a rusted, dilapidated car from a junk yard. Made in Mexico I think. Very poor customer service. Very poor product. Not worth a $50 much less $1,100. Never again. Please tell your friends. I will be telling my friends as often as I can. The repair men are here today & if its not fixed, the BBB, the president of the company & the FTC will hear about it.

I thought I was buying a quality product when I purchased my side by side KSF26C7XYY00 refrigerator. The refrigerator I had was very old and not cooling. Since I was renovating my kitchen, what better than to purchase a quality product like KitchenAid... Unfortunately that was not the case! After six months to the day, the freezer stopped working. I had to throw everything away the day before Christmas. Knowing no one would be taking calls on Christmas I waited a couple of days. In the meantime, the refrigerator side stopped cooling as well. I called the KitchenAid customer service line to go through the proper procedures and protocol for the warranty. The service guy came out on Dec. 28 and told me he did not know how to fix it and he would order the parts. Several days pass. I had to call them to find out where the parts were only find that they had no idea. There was a new tracking system and they could not track the parts in transit. After a week and a half and after speaking with one of KitchenAids corporate reps and some emails to the Brand Experience Senior Manager they finally agreed to replace the refrigerator. You would think this would be a good thing however they had to order it and it would take 7-10 days. After calling the delivery company I found that they had had the refrigerator and no information on who it belonged to, yet no one investigated this. I received the new replacement refrigerator on Jan. 20. Now, you would think that the saga would be over, but no. After nearly ONE MONTH without a refrigerator, the new refrigerator does not work! The freezer is not freezing and the refrigerator side is only slightly cool compared to the 37 degrees that it is supposed to be according to the manual. I called KitchenAid only to have the customer service person tell me I needed to make an appointment for a service call. At this point I am beyond frustrated and I would like to get my money back so I can buy something that works. I cant afford to replace food or eat out daily. I will NEVER buy KitchenAid or any of their affiliates again and will advise everyone I know and work with (the 9th largest school district in the US) of the same.

I had a similar experience with the interior. I ordered from a major online retailer (delivery was quick and professional). However, while I ordered installation, the delivery team informed me they could not install a wall oven. So, I had to look around for someone to install, and then wait until they could come out. This took about a month. While I inspected the unit upon delivery, and all looked great, I made the mistake of keeping the oven racks in. After installation, I pulled out the cardboard strips that kept the racks from damaging the interior during shipping, to discover one was covering a quarter-sized chip. Brand new, never used oven. KitchenAid just said sorry, its beyond the 30 day warranty, and it is not covered by the 1 year warranty as they consider it cosmetic. I turned it on for the first time today, and it started smoking horribly (yes, I have removed everything from the interior, including the yellow plastic feet from the bottom rack). I also ordered the glass downdraft KECD807XBL01 cooktop (both items replaced 30 year old JennAirs) directly from Whirlpool and the blower does not even come on at all. But, at least that is within 30 days, so they are sending someone to repair it next week. Well see, but I doubt it will sway my view that I am done with KitchenAid.

I purchased 4 new KitchenAid appliances with my new house. In less than a few months, the finish on the bracket that holds the handle to the oven of the range started to flake and peel. As others have written, KitchenAid describes this as cosmetic and will do nothing about it. I talked with 3 customer service persons and emailed pictures. My emails and voicemail message are not returned. I, too, bought KitchenAid thinking it was a high end appliance company. KitchenAid is not interested in quality, not interested in customer service, and not interested in backing up their products! I recommend no one ever buy a KitchenAid product! I certainly will not do so!

We bought a new KitchenAid gas range Model in 2014. The model# is KGRS505XSS. Within 1 year, one knob got stuck in off position. We had to pay $150 to service appliance person to get that fixed. Then less 1 year later a different knob has been stuck in off position. This is completely random and happens when were not even operating the knob. An amateur layperson cannot fix it. For the 30 years that we have been owning other gas ranges and operating it in similar home type situations, this has never happened to us. This KitchenAid unit is defective OR this could be a basic design flaw. Beware of this type of problem and do NOT buy KitchenAid for this reason.

When my microwave was serviced by Prather Services, in Lexington,KY, it was discovered by the technician, that there were cigarette ashes inside the top of the microwave. Also, there was a nut driver found inside the microwave (I have photos). The microwave was operating well, except the door needed new springs. Prather Services took my microwave back to their shop for several months, then returned it, and it did not work at all. They indicated that it worked great in the shop, but now it didnt. They then have tried to make me pay for it. I ask about the unsanitary health issue with ashes in my microwave, and they said they contacted Kitchen Aid. They indicated that Kitchen Aid was going to do nothing about it. I have been without a microwave for more than a year. The Model of the microwave is KBMC140HSS03,serial #XR1601613. I have emailed Kitchen Aid direct, and they have refused to contact me about this unhealthy issue. Prather Services technician was very alarmed that our family had been using this appliance for preparing food, for at least three years, with the cigarette ashes inside that came from the factory.

Regarding Model: KUDC10FXSS7. Despite our pre-rinsing all dishes well, using the Heavy Duty cycle, and never having any trouble with the other 3 brands of dishwashers we have had, the KitchenAid dishwasher just does not clean the dishes. The unit is less than two years old and has never worked well. Additionally, the cycle time for the dishwasher is at least twice as long as the other brands we have used in the past. My wife and I are very disappointed that we have wasted our money on a product that does not work.

Delivery, installation were excellent. The Stove and oven are high grade, fine make, durable. Great looking design with easy clean access. Wear and tear is nominal. Been over an year and still looks new.

Bought this new Kitchenaid fridge in October. Had the service tech come out because the drawer did not work well. Said they would order new parts. Now three months later we are still waiting. NOt pleased. Bought this to replace our sixteen-year-old Kitchenaid fridge which worked fine but they said some parts were no longer available. Should have kept my old one.

A $600 microwave should last more than 16 months. Ours did not. The LED start button is inoperative, making the unit worthless to us, because of a 1 year warranty. Find another manufacturer or purchase a longer warranty.

I came to this site to see what others are saying about KitchenAid... it just made me angrier but justified my feelings! I, too, purchased ALL KitchenAid appliances for my renovated kitchen. HUGE MISTAKE! The appliances are less than 2 years old. My refrigerator has been broken for literally 3 months today, after MANY calls to KitchenAid and then Whirlpool - their parent company - I have a repair company coming to replace the CONDENSER! A huge job that takes 5 hours.. that is what I was told. The first time they came, they misdiagnosed so I had to make another appointment. The second trip they told me I needed a part. I make the appointment and have to take the day off of work (they wont do warranty work on Saturdays-- they actually said that) so Im waiting for the 12-3 window of arrival. At 11:45 THAT day I get a call its the wrong part... KitchenAid and Whirlpool has been NO help! I cant even talk about the stove and oven!! It just shuts off in the middle of cooking!!!! But yet the gas keeps blasting! So while I think something is in the oven cooking, waiting for timer... it shut off! I am afraid to even use this oven!! Again, no help, no assistance from KitchenAid. The Rep tells me to reset my breaker when this happens... I have no choice BUT to do that but this is not normal! My stove should not just shut off! And the dishwasher??? Please... more of the same! I will never again buy any KitchenAid or Whirlpool product or any product under the Whirlpool company! Nothing but issues since the day they were installed!I heard great things about GE but I wanted KitchenAid... my HUGE mistake. If only I had the finances to get all new appliances!!

The knobs on this range are made plastic on metal posts. The first knob wore and broke within the first year of using the range. The ceramic top range is slow to heat and then superheats once cooking begins. The oven temps are way variable and cooking times are way off from recipes. I have ordered two new knobs at the cost of almost $40 and I know that the other two should be replaced as they will break any day. I use my range nearly every day and thought that KitchenAid was a good brand when I bought it. I am sorry to say that I do not recommend that anyone buy this brand right now. Maybe they will improve but I think that they are making their money on replacement parts.

Have had my kitchenaid stove since 1992. Performance has been great. I would hate to have to replace it, but the paint on the trim is peeling, and it is showing its age. Would like to touch it up but have no clue as how to do it.

We purchased a range that we did not know was damaged when we received it. Appliance technician stated it looked as if had been dropped during delivery. The distributor where we purchased it claimed they did not drop it and KitchenAid refuses to accept that they could have dropped it during shipping. Right now, we have a range that we cannot use and simply want a replacement but no one is helping us from KitchenAid! We have been on the phone with KitchenAid for almost three weeks with no progress.

KitchenAid® 25 Cu. Ft. Standard-Depth French Door Refrigerator - After about 6 months, the fan went out for the refrigerator, $250 Part cost. After about a year, the baskets in the freezer compartment are rusting and bleeding through the plastic coating. After about a year and a half, the bar between the two doors is worn out and will not properly close. You have to open the right door and slam close the left door to make sure it properly closes. Thank god for the temperature alarm. Do not buy this product!!!

I spent $2000.00 on a fancy KitchenAid range with the touchpad and had it fail on me! When I called KitchenAid, they wanted $150.00 to check it out and I was told that the life of appliances is only about 8 yrs! Wow! KitchenAid is now crossed off my list of worthy appliance makers along with GE! This is my third appliance to break down within three yrs. The other two were GE products, a monogram dishwasher and refrigerator! I cannot believe how, we as consumers, are being scammed by these big companies who offer no help!

I purchased a KitchenAid dishwasher, model #KDPE234GPS0, in March of 2020. In November right before Thanksgiving, the pump and motor died. The service tech told me that this normally happens in about a year and a half. He was surprised it happened so soon. He told me to get an extended warranty because it will happen again. Its now January of 2021, still no dishwasher and KitchenAid said they dont know when parts will be available! I should have spent the extra money and bought the Miele like I had previously. DONT BUY THIS PIECE OF GARBAGE!!! STAY AWAY!! Oh yeah and 1 more thing.. This thing always has an awful odor to it.

If your dishes have a white film on them - that isnt the dishwasher. That means you have hard water, complain to your water company. To get the film off your dishes, put three cups of white vinegar in the bottom of your dishwasher and put your dishwasher soap in as usual on run your cycle. The best brand out there to help get rid of hard water spots on the glassware is Finish Brand Quantum tablets.

Since the day I purchased this range, gas/convection oven, I have been disappointed with the quality. First of all, the salesperson at ABT told me the same thing about limiting the amount of self cleaning you do (but said you should do that with all self cleaning ovens.) Then, the fan on the oven sounds like a jet engine when it is on convect or cool down mode. I purchased this range in 2005 I believe, and this Thanksgiving, literally moments after the turkey was done, the oven shut down and will not turn back on. After reading all of these reviews, it clearly does sound like a recall issue and it is unfortunate that Kitchen Aid refuses to acknowledge their poor workmanship or design on this product.

On March 25th 2015, our carbon monoxide detector went off. The local fire department came and they determined that the source of the carbon monoxide leak was our Kitchen Aid slide in range-oven. They supplied a report that outlined this. They shut off the propane supply and pulled range out of position and said we could not use this appliance until problem was fixed. We notified Kitchen Aid customer service on 03/26/15 (appliance under mfg warranty), and explained the situation. This issue was passed on to their safety department. The safety department did not respond to us until 03/27, and they explained that they needed a carbon monoxide meter to service our appliance, which they did not have available. We have been in contact with them every day since the incident happened, and we still do not have an appointment from service department to resolve our issue. The excuse everyday is that they are waiting for carbon monoxide meter to come back to them from the field to send to our local appliance repair center, and in turn to come to our home. This is not acceptable, and we need to help, now, to resolve this issue.

Just had our 2 day old oven door shatter. We replaced a 1982 wall oven this week with a KitchenAid wall oven, model KOSE507ESS. It was installed yesterday. Tonight was the first time using the oven. I was preheating it to 400 degrees when I heard a loud pop and then glass was flying out of the bottom. The inside glass window shattered and glass is everywhere. I will be calling our appliance store first thing tomorrow morning. At the moment, no other damage has occurred to anything else other than the oven. I just want it fixed.

My Kitchenaid stove has the high output burner on the top left front. It has damaged my Corian countertop. It is a defect in the design of the stove. I had a stove with the same location of the high output burner and it never affected the countertop.

We have been somewhat satisfied with our KitchenAid appliances. However, when our built-in refrigerator started making a loud sound, we went to the KitchenAid website and made an appointment with a service repair company. The service repairman came to our house and thought the noise was caused by a circuit board or the fan. He thought this should fix the problem. Because the refrigerator was not making the sound at the appointment, he could not be conclusive. The estimated cost was $521. We thought we would call KitchenAid and see if there was a better diagnostic tool to determine the noise. KitchenAid told us this was not an authorized technician and that we should set up an appointment with the correct company. They set an appointment. We were frustrated because we had just paid $65 for a service call, and we were going to have to have it serviced again at $99. We wanted our $65 reimbursed. After this, we called the service company and asked why they came out if they were not authorized. They said they should not and that we should contact Whirlpool KitchenAid, who set the appointment to be reimbursed. In the end, after 2 hours of phone time, KitchenAid said the phone rep had made a mistake that this company was qualified/authorized. So in the end, I spent 20 minutes on the phone with a specialist who led me into spending another hour and 40 minutes with customer service reps who tried to undo the specialists recommendation. I am out $65 for a service repair. I will need to spend $99 for another service repair recommendation. KitchenAid stated they gave me bad information but would not provide any written notification or written statement. KitchenAid has assured us that they would make changes within the company to make certain this never happens again.In the end, I do not trust KitchenAid/Whirlpool. I do not trust the Customer Service rep Ashley. Worst, I am stuck with a house full of appliances that I would love to rip out, sadly not because the product does not work, but because when I have a problem, I will have to work with the customer service department. I strongly recommend purchasing another brand.

With only 23 months of use, two of your KitchenAid products have failed. One, an Architect series refrigerator, quit and we were told the replacement part would not be available until January of 2020 (not typo). They had only 3 rebuilt computer control boards in the country and agreed to send one with a promise to return my bad one. Done. Now my Architect series oven/ microwave unit has been out since January of 2015. The service company they recommended has been out four times replacing parts they suggested and sent to them, with me only paying the service fees, and it still does not work. The tech department says they do not know how to fix it. They say to replace it. I have been offered a replacement for the small sum of $1,800 for a $3,650 unit I was able to use for 2 years and is not repairable now. It has an internal communication problem, code F6E0. Why would I buy another unit from a company that cannot repair what they sell. Take 5 minutes and Google error code F6E0, there are hundreds of complaints about the same code in all Whirlpool and KitchenAid brands and none have been repaired. Every appliance I have is KitchenAid, never will I buy another nor would I ever recommend them. I plan to post this notice everywhere I see KitchenAid or Whirlpool listed. Before anyone buys from Whirlpool or any of their brands, Google this error code first.