In 2013 I purchased a KitchenAid package of appliances for my house. Since last year I have had the repair people out on 5 different occasions and I am still having issues. The model number is KFIS29PBMS02. Initially I was having issues with the ice maker and freezer and the PO code which means powers failure. I was told to have an electrician check the outlet which I did and it was fine. They then said it was a circuit board but didn’t know which one and they recommend replacing both which we did. No sooner did they leave and the code popped up again. They said it must have been a bad board and replaced another board. After they left it acted up again. Tech came out and said it was a bad deli board which is the last thing the company wants to replace due to the cost. I told them ice machine is still not working right. He said I may need a new machine. I couldn’t afford one at this point after taking numerous days off from work to meet the repairman. Fridge had also frozen up and the guy defrosted with his heat gun and said KitchenAid knows that the condensers are bad because they are aluminum and they have been replacing them. Fridge froze up again, ice maker makes ice randomly say a tray a week if lucky. I put bought ice in the dispenser and it melts. They are coming to replace the condenser this week after making arrangements for someone to stay at my house to wait for the repairman.Talked to different repairman today before he came and told him the problem and he said it may not be the condenser which is under warranty still (5 years). Frustrated as hell and think there is class action status here. Customer service at Kitchenaid sucks. They do not care and basically told me I didn’t put enough money out to qualify as a lemon.

My KitchenAid dishwasher has delivered 15 years of good, loyal service without any hiccups and I am grateful for this service. I would buy another kitchenaid dishwasher if and when my current one dies. It cleans pretty well, especially the bottom level and it is fairly quiet although I know more recent models are much quieter.

I purchased a French door refrigerator in October 2012 for approximately $2,700. Exactly one year later in October 2013, the freezer went out. This took over 3 weeks to repair with the warranty offered. In that time the refrigerator also stopped working, so we were left with nothing to keep food in. EXACTLY one year later in October 2014, we are experiencing the same EXACT problem with the freezer. We are certain the refrigerator will go out in a day or two. We called the same service company that KitchenAid used and we have an appointment scheduled for 2 weeks in the future. Im convinced they only make these parts last for a year on purpose.

Purchased a wall oven model KEBS109BSS October 2013. Oven completely shut down during cooking, couldnt turn it on, nothing. Had service tech out September 2016 and paid to have it fixed (out of warranty). Same issue again March 2017. Tech out again, had to pay again to have it fixed. Last Saturday, same issue. Have contacted KitchenAid, they wont do anything to rectify the situation because its 4 years old, not cover issue under warranty. I pushed the issue, talked to a manager. They were rude and wouldnt budge. Had the nerve to tell me that it is man-made and parts do fail. Are you kidding me?! Over $2,000 piece of junk that Ive already put $400 into. NOTE: BEWARE - KITCHENAID APPARENTLY EXPECTS THEIR MAJOR APPLIANCES TO LAST 3-4 YEARS.

This is my second built-in KitchenAid Refrigerator. The first one lasted 13 years and the second one is 7 years old. We have had a company authorized repair service come out at least 7 items and they have replaced several parts in an attempt to get the ice and water to work. They have finally given up and said that the door needs to be replaced. However, KitchenAid no longer makes this door so it means we have to spend $10,000 to replace this lemon refrigerator.

Purchased the oven on July 15, 2015. Used the self-cleaning feature for the first time today. The oven blew up. Fire Department came and condemned the oven. Said it was defective. KitchenAid is refusing to acknowledge that this is defective. On the phone for 3 hours, transferred everywhere. This double oven cost us over $3000.00 and they are refusing to offer any assistance. The snottiest customer service rep I have ever encountered... MARCIE IN BENTON HARBOR, MICHIGAN. I was traumatized by the explosion and the resulting smoke. KitchenAid... You should be ashamed of yourselves. How do you sleep at night reading all of these terrible reviews of your supposedly premium products?

I ordered KitchenAid dishwasher from Lowes Sept-15 -21. On October 15 they got my order and was missing KitchenAid Stainless Steel Dish Handle, they told me at Lowes, Return it and get your money back or we order another dishwasher, I dont want to waiting another month, I called a plumber to install the dishwasher, and I called customer service and I explained what happened and they told me part is back order but I can buy direct from parts for 86.00 USD.

It takes longer to run a cycle and has lower pressure than my previous Inglis model. Items on the top shelf sometimes are not thoroughly cleaned. Saniclean and pro scrub need to be activated to get a thorough cleaning. Normal wash is not adequate. Deep tub, and it has 3 racks, so lots of room to place items. Wish the third rack had an impeller to clean items in it. Stainless steel front with controls on the top of the door hidden. Very nice packaging. Take extended warranty, run the cleaner through once every couple of months to get rid of the scum build up. Clean the internal filter every couple of months also. The Steam venting port damages your wooden cabinets next to the dishwasher. I had to put a plastic liner on the inside of the cabinet (facing the dishwasher) to stop the moisture from damaging the cabinet.

I would love to share my experience with my new KitchenAid refrigerator, however it appears at Whirlpool who makes KitchenAid refrigerators is not up to the task of manufacturing it and getting it shipped!!! How can one have faith in a company that cannot manage its supply chain? I ordered this refrigerator from a major appliance retailer on the East Coast, Karls appliance on the 5th of June 2020. Its delivery date has been postponed three times already with no firm commitment as to when the product will ship. I made the mistake of continually waiting thinking Ive invested this much time already I might as well wait for it to arrive. This turned out to be an ill-advised strategy. KitchenAid refrigerators are simply not shipping.Had I ordered a Bosch, or GE or any of a number of brands not manufactured by Whirlpool, I would have had my refrigerator for months. If you are prepared to put your trust in a company that cannot honor its commitment dates, then Whirlpool/KitchenAid maybe a viable option for you. For me however this incompetence in handling supply chain management is a deal-breaker! I will not likely ever purchase a Whirlpool/KitchenAid product again.

We have now had 3 different refrigerators from Jenn-Air and KitchenAid in the last year because they keep breaking down. The Jenn-Air refrigerators compressor completely died and they had to give us a new fridge. We picked a KitchenAid and 2 months later it stopped making ice and we found out theres a wiring problem. They are giving us a new one again. I am so frustrated with this situation.

Double oven KERS505XSS has been headache. Service techs have replaced motherboard 3 times. I need to shut off breaker and restart to get working again. Luckily still under warranty. Dishwasher required 3 service visits. Refrigerator -5. All since 2010. Utter garbage!

After looking at various makes and models of ovens online, we purchased/ordered our KitchenAid wall oven (KEBS107) back in August 2012, waiting for over 2 months for the actual delivery of the new oven. Over the next year and a half, we had occasional issues with the oven not heating properly - sometimes it would pre-heat quickly - sometimes it would seem to take a very long time to reach the desired temperature - especially if I was needing to change the temperature during use. After 16 months of use, the thermal fuse had to be replaced. Apparently the oven door has to be closed at ALL times, especially when broiling. Now, after two years of use, the oven is acting up once again and not heating properly. I purchased an oven thermometer to verify this. KitchenAid is going to cover this 2nd repair, even though I was told that my ESP was not currently in effect (which is another frustrating story that I wont go into). I am thinking at this point that there is a major design flaw with this appliance. Having any sort of electronic/module located just over the opening of an appliance that can get very hot was probably not a good idea. If I cant open the door of a hot oven to check on or remove the contents inside, what good is it????? This oven has been nothing but frustrating pretty much since we bought it!

Upon baking a heavenly apple pie for desert, (we live in the Okanagan Valley of BC) the well stuffed pie spilled over during baking. After the range cooled off, we set the self clean oven on. The next day, we proceeded to wipe the residue with a damp cloth and we noticed that the oven base was badly pitted. We reported this damage to the manufacturer (1-800-807-6777) and it went on deaf ears. Our range is only four months old. Burnt sugar will pit all porcelain surfaces, we were told. That is not so!! We have never experienced damage to our porcelain ovens from other manufacturers. Our VIP SUPERIOR PROTECTION PLAN also will not cover this situation. We would not recommend Kitchen Aid Ranges. We would appreciate a settlement.

Design problems: Veggie & meat bins difficult to remove to wash as fridge door hinges don’t open far enough; ice bin jams, mechanism is frozen in place & won’t dispense, warm water must be poured in to release it, making a huge wet mess; front panels on both freezer pull-out baskets fall off dumping items on kitchen floor; very poor insulation - outside of fridge is always cold. Would not buy a KitchenAid again.

KitchenAid 5 French door Fridge - Dont buy any KitchenAid appliance, everyone is way better off buying a Kenmore, GE, Whirlpool at least you know the product will last and do the job. My fridge does not dispense water after changing the filter, I followed all the instructions including running the water, NOTHING!!! On top of this my freezer door keeps getting stuck with frost, no kids in my house either. I have tried to clean it, keeps happening over and over! I am so done with this stupid fridge, no water, frost and all it is, is Eye Candy for the kitchen but does not function or work. I Might as well go get my 20 yr fridge from the garage and bring it in the house!

The last reviewer commented Shame on the salesperson for selling a product with known problems. However, lets put the blame squarely where it belongs - KitchenAid! When my oven failed 2 days ago after using the self clean, I thought I would contact them to see if they really do have as poor of customer service as Ive read about. Yes, indeed they do have about the worst customer service I have ever experienced. They completely fail to acknowledge the very frequent problem that their ovens fail after using the self-clean. Its all over the internet with so many documented cases, yet KitchenAid calls it an occasional failure of man made components. A clear design flaw which they refuse to acknowledge. Do not buy a Kitchen-Aid appliance!

Six years ago, I purchased a 27 Double KitchenAid oven model KEBS277SSSOOO for my kitchen remodel. Shortly afterwards, the control panel failed. I had it replaced under an extended warranty program. Recently, I attempted to use the self clean function. Following the prompts, the door locked. When I pushed the start button, there was a bright flash from the control panel. It fried. I have contacted an appliance repair company that services KitchenAid to replace the control panel. I will be charged for the service call, plus the approximate $400 for a new control panel. I would not recommend KitchenAid double electric ovens to anyone.

We purchased all new appliances for our new house about 2 years ago. After almost a year this refrigerator went downhill fast. Out of nowhere, the ice machine quit working. Then we went to the refrigerator one day and all of our food in the freezer and refrigerator had gone bad because at some point it just quit cooling. We got a KitchenAid service tech out to fix it. Turns out it was some sort of sensor that went out. The ice machine never worked like it originally did. Now, this hunk of junk is acting up again. The water/ice is not working, the control panel is not responding, and the interior lights will not come on. I wish I had gone with a different brand. I hate to replace this refrigerator because it matches all the appliances in our kitchen. This refrigerator was way too expensive to be having this many problems.

In January of 2013 I bought a KUDE70FXSS dishwasher. It was a top line model and I wanted to buy local. The racks are now rusting out as they come with nonpermanent little plastic caps at the end of the racks. We didnt realize they were gone and now the whole rack is starting to rust to the point where new caps wont fit on the racks. How wonderful! I paid over $1400.00 for this unit and now its rusting out. What a poor design. KitchenAid or my supplier P.C. Richard wont cover it because its considered cosmetics . I should have bought a German dishwasher! Im disgusted! You try to do the right thing!

My Kitchen Aid stove has been a nightmare. Not quite three years old the top has clacked and the glass window in the door has shattered. When I contacted them the first thing they asked if anyone was hurt and was there any damage to my home. When I told them no, that was the end of their concern. The door shattered while my wife was cooking a stake and it made a one big boom! I was told I would have to pay for the repairs. I also purchased a Kitchen Aid microwave and dishwasher at the same time. Now I worry they might fail and cause a fire in my kitchen.

I have owned the KitchenAid Pro Scrub for two years. I purchased on the previous reputation of KitchenAid, and what a complete disappointment. What I was told about the dishwasher was, it is quiet, heats water to ultimate sanitation, no need to rinse, with garbage disposal, high powered, is an excellent option... the dishes have not gotten cleaned even pre-rinsing from day 1. Called the company I purchased the dishwasher from and the claim is I was not using the correct chemicals to clean the dishes. Really? I was told the dishwasher was the top product for cleaning the dishes... not chemicals. The dishwasher was somewhat quiet at the beginning but progressively became noisy, cleans off and on, and now, water does not make it up to the top basket. Followed the troubleshooting recommendations to check for blockages, although I always pre-rinse. No blockage; however, no water is getting to the top basket. Even tried dropping the basket to the lower setting and no luck. The top basket drops down and forward. The plastic pieces to the top sprayer in the back of the dishwasher does not line up properly, the plastic piece on the back is possibly warped. This is a very bad product.

Very quiet to the point, that sometimes I have to check to make sure it’s running. Always gets my dishes clean no matter how overloaded or dirty the dishes are. Very reasonably priced looked great in my kitchen.

Freezer not working. Extended plan, sent appliance repair 3 times, going on 49 days, still not working. Fridge 3 years old. Last person said leak somewhere need to find, wont take freon. I am disgusted so disappointed with this fridge.

This part of a two-piece built-in unit with an oven below. (I am concerned that when it needs to be replaced, if I will be able to find something the same size.) The microwave is fine, no problems. The only issue is it is so deep, great for larger items, it is difficult to clean. Being that I am tall with long arms, I can manage but, a smaller individual would have difficulty.

We bought our KitchenAid dishwasher 11 months ago. Its one of their more expensive units, at $1300+. During those 11 months, weve had 10 repairmen visit. The appliance is now on its 3rd new controller unit, and its just failed again with the exact same fault - it locks up, with the front panel becoming non-responsive, and requires power cycling from the fuse box; and/or it aborts the wash part way through. Also, the plastic fittings on the racks have deteriorated, such that they have become brittle. On the top rack, and after only gentle use, the retainers for 3 out of 4 of the wheels have snapped, causing the rack to fall off its runners in all but the lightest of breezes.Ill also add that the customer service from KitchenAid is diabolical. The first repairman was openly rude and hostile, and also failed to show up for 3 appointments, costing me time off work. After insisting on a different repair company, it still took another 6 weeks to have the controller unit replaced. Weve fared a little better on subsequent incidents, but not much. Before this, I had a GE unit, which worked without a single fault for 13 years. I really regret not fixing the pump on that GE unit, because it would surely have been cheaper and infinitely more satisfactory than the junk from KitchenAid that Im stuck with now. So, my advice to anyone shopping for a dishwasher, avoid KitchenAid, Kenwood, Whirlpool like the plague.

We bought KitchenAid model KUDS301XBL thinking that it was better than Bosch, Kenmore & all the rest since many people recommend it. Paid almost 1000 for a piece of garbage. Good thing we took the extended warranty as not even 3 years & the motherboard is busted. Guy came in, said it worked after 3 days of no electricity. Waiting for the missing part & again not working as the motherboard unglues due to the handle being at the same place. DO NOT BUY KITCHENAID, THE ONLY GOOD DISHWASHER IS MIELE.

I too experienced the dishwasher top rack roller failure. The top rack rollers are secured by (2) cheap very thin plastic spreader clips. These clips are approximately 3/16 wide by 1/16 thick. If just one of these cheap clips breaks - the roller wheel will separate causing the rack to collapse along with progressive failure of the adjoining roller wheel clips. This deliberate design and manufacturing defect by KitchenAid is an obvious attempt at planned obsolesce. This once celebrated company is no longer interested in producing durable quality products. Avoid the purchase of all KitchenAid dishwashers!

Fridge purchased May 2015. Lid for cheese drawer kept falling off whenever opened and puddle kept forming on floor below bottom freezer. New cheese drawer lid ordered, still didnt fit properly so technician had to shim the sides and now there is a gap on either side where debris could collect and cant be cleaned out. Door on bottom freezer deemed to be warped causing it not to seal properly, thus huge frost accumulation on inside of freezer and bouts of thawing causes puddles on floor in front. Waited 2 months for a new freezer door, arrived and when technician went to install found it also was warped. Now have to wait another 2 months for a second try. Whole unit is substandard. I asked for a replacement fridge. Of course, they refuse but they are happy to keep making repairs. I am not happy to have to make myself available for repeated visits by technician for a problem that remains unfixed.

I have had to replace my top light in my refrigerator twice already. Well today I opened the refrigerator to clean and once again smelled a burning plastic smell. Yep, looked up and the lights had fallen again and was melting the plastic that covers the top light. This is a huge fire risk. Thank God I have caught it all three times now before it starts a fire. KitchenAid will be getting a call from me first thing in the morning. My parents always purchased KitchenAid products and I have up until this point. Guess its time to find a new family brand that will be safe to have in our home. I would not recommend a KitchenAid refrigerator to anyone at this present moment.

Purchased in March 2012. Control panel goes blank, no power, lights and etc. Must go to the house breaker panel and switch dishwasher breaker to off and back to on to reset the control panel on the dishwasher. Operates fine for a while then goes dead again. Have to perform process over and over. KitchenAid says no repairman available in my area. Will get Sears to service and replace control panel which is under 5 year warranty. I have purchased my last KitchenAid appliance!

We purchased our KitchenAid refrigerator in April 2015. This model has 2 French doors and a bottom freezer. We woke up to a wet floor this morning, with everything thawing in the freezer. We called KitchenAid and were told about their Goodwill Repair that covers appliances purchased between 12 and 18 months ago for a service charge of $94.95. Great we thought. Then were told they cant get anyone to our house for 5 days. Useless. We had the same problem 6 months ago, but assumed we had left the freezer door open. Not the case. I definitely would not recommend KitchenAid refrigerators to anyone, considering the issues weve had with the product itself, and the customer service.

I am having the same exact issue with our KERS306BSS range. We purchased it in June 2013 and have had numerous service calls for the issue. KitchenAid keeps telling us we need to reset the main breaker and refusing to refund or replace our product. We are so fed up with every night not being able to cook dinner as its more frequently not working and now when we try to turn the oven on, Feature Not Available flashes across the control panel not allowing us to do anything.

Two years ago we purchased all new kitchen appliances. We did all appliances with KitchenAid, french door refrigerator, dishwasher, countertop range and built-in oven and microwave. The appliances were all mid range models, not bottom of the line. In the two years, we have had a gas stove top burner that would not light, the refrigerator stop cooling and freezing and now the upper rack on the dishwasher is broken and falls out when it has the weight of dishes. The stove top was in excess of $100 (but covered by warranty) and the refrigerator was in excess of $1200 (just squeaked in under the 2 yr warranty), the dishwasher part is $45, not covered by warranty. I would NEVER recommend KitchenAid. This has been just way too many problems with these appliances in such a short period of time, makes us worried by the quality and long term functionality.

We bought a brand new KitchenAid refrigerator in April 2006 ($4300) and the main control board went out and they do not make the replacement part. We have been without a refrigerator for 3 weeks and still have no idea when we will have it fixed. The repair company says they have to find a circuit board to have it overhauled. It is unbelievable that Kitchenaid stopped making a major part that control the entire refrigerator.

Since posting the initial review, I was contacted by a KitchenAid engineer who scans online reviews about their dishwashers. Im happy to say that the dishwasher has now been repaired at no cost to me. Hopefully the replacement rails and adjusters will last longer than the original ones did. Im very pleased that KitchenAid stepped up to make this right. Ive been a loyal customer of KitchenAid and will continue to be in the future. But this is only a great dishwasher if it stands the test of time and thats yet to be seen.

Bought a black one. Really pretty. Works great. Easy to use. Good price. What I like it is a self cleaning stove which is really easy to use. Shut the door. Turn it on and leave it. Holds it heat evenly. I bake a lot and never have had a problem with this stove.

The dishwasher was purchased in 2005. It does not clean well and requires intense prewashing of the dishes. It smells and grows mold in the door vents.

Upper rack was over designed with too many moving features causing inherent weaknesses in plastic components. One year after use started the first plastic tabs started breaking. Without buying a whole new rack there was only one option. Had to figure out stainless steel bolts and nuts to replace broken tabs. Tedious but do-able. I believe most people (probably 95%) do not adjust the racks anyway because they are complicated to adjust. Why build things that break? Just keep it simple! Otherwise this dishwasher works great. It is very quiet and washes well. Clean look. If they would make the upper rack as simple as the bottom rack it would be bullet proof. But no, the Kitchenaid engineers and marketing people had to complicate it by putting in breakable features most people do not use. Thanks for messing up an otherwise great product. Now figuring out my fourth set of bolts to keep the upper rack in place and gliding like it should.

The issue I am currently having is trying to get a new control panel for our built in refrigerator. The day after Christmas the refrigerator went out. The following Monday I called a local appliance repair business so we could get the refrigerator fixed. They showed up the following day and informed us it was the main control panel that was out and this part was not available. They suggested we either were going to have to have the control panel rebuilt or if that did not work the only solution was to buy another refrigerator. I found that hard to believe so I called KitchenAid and eventually got to the Built-In Department. I was told the part was getting ready to be available and would be ready for distribution on 1-7-16. Was also told until now this part had not been available due to the manufacturer being destroyed in a storm and it had taken them several years to redesign a part that actually worked. I also found that hard to believe. However, I now thought all issues were taken care of and excepted the wait. Well, yesterday I decided to call checking on things only to find the part did not go out as stated and there was still (0) showing in their availability. The parts distribution company that our repair shop orders their product from had not even placed an order because there was still 0 showing available. After several phone calls and talking to several different people my frustrations only grew. It appears that even though the folks in the built in department could see the inventory was available nobody was able to order the part because the part is still not showing up as available in their system. Finally, the part was made available for me to order, shipping at my expense, to be shipped to my repair Co. I also then found out that I would then be responsible for shipping the core back and that I would have NO warranty on a $350.00 part. If the part was ordered through my repair Co I have a warranty and no shipping expense. They were not even willing to ship next day or 2nd day mail. For a part this expensive and with as many issues it appears there have been with it, I decided I needed the warranty so Im back at the mercy of KitchenAid and the wholesale part supplier to get the part to my repair Co. I found the policies at KitchenAid and the procedure they go through to be very non-flexible and not consumer friendly. In addition, we put all KitchenAid products with the exception of our gas stove in our house. We have already replaced the built in Ice maker and the microwave. This will be the last KitchenAid/whirlpool appliance we ever purchase.

I purchased new KA 5 burner gas range, French Door Refrigerator and Dishwasher in 2013. All stainless steel appliances. Did this purchased as I owned Whirlpool or Kitchen Aid appliances all my life. (Yes, Im over 60). The new appliances are just scrap. It took 4 refrigerators to get one that either wasnt damaged or the compressor was not froze up upon delivery. 4th one, door didnt close right upon delivery. We will take it back and get you a different one. NO! Im not waiting another 10 days for a new one. Youll fix this one. 5 days later they arrived with part. Good thing its under warranty guy says. They dont make a hinge. You replace the entire door for $500. Im thinking exactly what did I purchase here.Then I went to self-clean the oven. It had 2 spots where some cheese dripped off a pizza. Clean it off with damp cloth. Wiped it down with dry towel. Started clean cycle. When it was completed, the oven finish was either pitted or gone. I called KA. Response was, if you put foil on oven floor, that will happen. First off, I dont use foil on oven floor. Second, if I did, I wouldnt need to self clean the oven! DUH! They told me to call a servicer in the area. He says yep, some of them do that, the new floor panel is $67+. (I dont remember how many cents). So I called KA again.So I need to pay for this? Yes sir. But its only 2 months old. Its not covered sir. Listen, Im over 60 yrs old. I have owned Whirlpool/ KA forever. Never saw an oven do this. If it is that unreliable of a coating, just what chemical is it putting into our food? What happened to good quality porcelain? I dont know sir. I wrote Whirlpool an email. Explained this whole thing to them. Never did get a reply.I guess when a corporation does sales of $20 billion a year, you dont care about your customers or the product you turn out. At this point they are selling scrap on a reputation they used to have. Problem is, selling scrap products on a great reputation, catches up. With all the companies produced under the Whirlpool name, you need to research, and go to another separate, independent company from Whirlpool. I will never buy KA again, or Whirlpool. Their customer service just is bad. Nothing like it used to be.

I am sorry I did not use this site before I purchased my KitchenAid refrigerator. Apparently, they do not stand by their shoddy product. I have had the same issues as most. The icemaker broke two years after purchase. Now after 6 years, the two circuit boards are broken and need to be replaced. The total cost for this could go up to $800. I had a service person look at it and replace the inverter board at a cost of $450. Two days later, the fridge got hot and service guy came back. He diagnosed that the main board needed to be replaced. KitchenAid does not even have this part anymore. Now I have to send out my part for repair and be without a fridge for more than a week. I am disgusted! Never again will I buy KitchenAid products.

I have purchased a KitchenAid oven. Never again. It takes over 12 minutes to heat up. All the while it is running, it is loud. The burners take forever to get hot also. I have also purchased a refrigerator. The ice maker is awful...Its too small and doesnt make ice fast enough. The other product from KitchenAid I purchased is a front load washer and dryer. The washer needs to be cleaned all the time. I was not told that. The dryers lint catcher, for a large capacity dryer, is so small, its ridiculous. None of these things were mentioned to me. I would have never purchased these appliance if I knew! Very upset buyer.

Do not, I repeat, do not but a KitchenAid dishwasher... unless you expect to pay thousands of dollars to own it. I have model # KUD5301xbtr bought in 2011. Within 4 months, I had 4 service calls to replace a fuse. At that time, KitchenAid told me I was trying to get a new dishwasher. Gee, told them I had a new dishwasher - just wanted it to work. Finally it was fixed. I use the term fixed loosely. It quit again in early 2013, they would only offer me a new maintenance contract. But the company that does the maintenance contract were total jerks. Let me explain, what I called them about they recorded in their records to make it sound like one thing to their advantage.The long and short of this - the poor dishwasher will be taking space up in a local landfill. I have had my fill. I bought the dishwasher for $700+, and then add all the service agreements; it has become a $1,000 dishwasher that does not work. And KitchenAid will not admit there is a problem. DONT BUY A KITCHENAID!!!

The top shelf is not tilted enough to allow water on the bottoms of glasses/cups to drain off, thus making it necessary to tip them over or put them in my dish drainer to dry.

My home warranty company sent someone out to repair my JennAir stove. That company said they couldnt repair it so it was replaced with a KitchenAid. I would rather have the JennAir stove. Kitchenaid stove doesnt have some of the features the JennAir had.

KitchenAid is saying that they will not pay for fixing my gas range repair that I purchased a year and half ago. This is the second time that we used the self clean, and it just stopped working. They sent a repair guy out. The first thing he said was, oh, this happens with the self clean mode. Ill show you another way to do self cleaning without it breaking down.Now they are saying they wont pay for the repair because I had the racks from the stove top in the oven so that I could get them cleaned. It does not say in the owner manual to not clean them in self cleaning. And I dont understand why that would affect it??? Please help! I just purchased the extended warranty for another 5 years, and cant afford to pay $850 out of pocket! KitchenAid are really thieves!!! Model number KGSS907SSS03.

The burners are closer together, so the pot handles get hot easier. Also the dials get hot. Its a nice oven, I just have to remember that it heats up very quickly and to be careful when Im working around it. I do like having the double ovens and I usually use the smaller one on top. It was a new purchase last year.

I currently own my second KitchenAid dishwasher. I had my first one for 21 years before we sold the house and it was still running-if it hadn't been 21 years old I would have moved it with me. When I bought my new house it had an awful dishwasher so we bought a new kitchenaid dishwasher and I love it. I have had very good luck with my kitchenaid dishwashers. Will have one in the next house too!

We recently remodeled our kitchen and because our old appliances were KitchenAid and we were happy with them we decided to go with the brand again. Such a mistake. Within a few months the finishes on the fridge and the dishwasher are discolored, spotty, and there is rust showing through on the fridge door in multiple places. The handle on the freezer door wont stay tight. The self cleaning oven is a joke. These are overpriced, poor quality appliances. We bought an extended warranty which is no help for these issues. In spite of the fact that I was calm and factual with the resolution specialist was sarcastic and condescending. Im kicking myself for not doing more research as there are a ton of negative reviews out there stating the same complaints. I will share this story with everyone I can to be sure this product isnt purchased.

Our 6 year old top of the line KitchenAid dishwasher control panel has gone out again for the third time in two years. The appliance repair company thinks there may be an underlying issue with the wiring harness. KitchenAid/Whirlpool has refused to provide any goodwill support because of the age and told me to buy another one. Really? The last KitchenAid dishwasher I owned lasted almost 20 years. What happened to KitchenAid quality? Not a happy customer with a whole kitchen full of fairly new KitchenAid appliances.

KitchenAid 23.8 cu. ft. Counter-Depth French-Door Refrigerator with PrintShield Finish, Stainless Steel: bought May 2021 for $3999.99. My New Kitchen aid fridge is constantly on 50 degrees Celsius, Freezer way below -10, ice takes forever to make, there is a buzz noise. I scheduled a technical support for review and he confirmed all the problems and he said I will need a computer part replaced. I do not have any follow up email or call on my problem the technician confirmed. Calling customer service is just useless...they do not have any status on the part that was ordered or have any interest in help. I want this fridge replaced. Food is constantly getting spoilt and I cannot use this expensive junk. I just wish Kitchenaid will review my complaint and replace my fridge.

Ive had my double oven for about 18 months. Ive had repairmen out twice, once under warranty, and once not. Now I have a new problem. I tried to clean the oven and it says feature not available. I unplugged it and tried it again. This time the process started, but about a minute into the clean, it stopped and said feature not available. This is maddening. I bought a KitchenAid refrigerator at the same time and that had to be repaired about 3 months ago, again out of warranty. These will be my last KitchenAid products.

This is the first time I am taking out the time to write a review in hopes I can save people from making the bad choice of choosing KitchenAid/Whirlpool appliances. We have experienced several problems with several of their appliances but by far the worst is with our 42 side by side built in fridge (over $6,000.) Our first unit had so many problems within two years that Whirlpool finally replaced the unit. This was not easy but with good documentation, photos and me just not backing down, they finally did the right thing. We received the new unit on 12/3/08 (so only 4 years ago) and the icemaker which never really worked well is now broken and caused a lot of damage to our kitchen wood floor.Water dripped down through the bottom of the freezer door onto our hardwood floor. Unfortunately, water can do a lot of damage fast. After another frustrating experience with their customer service department, I finally got an appointment with a repair service. I wont even get into the details of that frustrating experience. Well, the ice making unit cannot be replaced because of insulation in the fridge door and we would have to purchase a brand new door. This would cost about $1,400 to replace and take 6 weeks to order the new door. Never mind the expense of replacing the hardwood floors. The Whirlpool Company could not care less. The door is rusted at the bottom, so this went on for a while but we did not notice it until it got really bad and the water started puddling in front of the fridge. Also just two weeks ago, we had work done on our 4 year old Whirlpool washing machine ($350 repair cost) and now it is starting to act up again. I assume that I will have to replace it soon since I am not willing to put any more money into it. These appliances are poorly built and dont represent the quality product they once were. I hope I was able to save someone out there from making the mistake of investing in any Whirlpool (or any of the other lines built by them) large appliance.

I purchased an oven, built in microwave, downdraft stove, ice machine, dishwasher and refrigerator. So far the oven has gone out when I cleaned it. It burned up. I had to threaten a lawsuit to get a repair person to fix it for free. The microwave has missing pieces of the time. It needs a new board. The ice machine is completely dead. My appliances are THREE years old. I have never ever seen such poor quality in my life. The very last time I will ever purchase KA.

We purchased KitchenAid KUDS30IVWH3 a year and a half ago from Lowe’s. All new dishwashers have a new connector that hooks the water supply to dishwasher. It simply screws onto a plastic piece. Over time this connector simply came loose. It flooded our kitchen and laundry room which has been three months of restoration - new floors, rebuilt cabinets, etc. And it cost many thousands of dollars for the insurance company. It has been a serious problem. The plumber said these new connectors are not safe and he gets nervous every time he installs one. He said they cannot be refit with a different connector. I am the second person he has had with major flooding in the home due to the new connectors. He said the European dishwashers still have the old brass connectors.

My compressor overheated. Dangerously hot. I do not want the same part. There is no way to know how much damage was done! Not to mention fire hazard. I was told by KitchenAid it is my responsibility to unplug. I guess if you really want a KitchenAid fridge no sleeping or going out of town. I was told this did not meet their standard for safety hazard yet they could not give the standards that do! The ice maker has gone out. The water flow takes 5 minutes to fill the glass. The best was that I did not need to worry about fire, because the refrigerator walls would contain it! Keep in mind the bottom portion is cardboard!!! My last call the guy hung up on me!!! If you are thinking about KitchenAid dont. If you just got one run dont walk it right back in the store!!!

Just 4 years ago we purchased this dishwasher (KUDC101XWH) to replace another KitchenAid that we had for almost 20 years with literally no problems. The new dishwasher has now stopped working for the 5th time. The first time was under warranty but the fuse was not covered - of course. Then it was the latches, and then it was the wiring which was fixed two months before. We have spent about what it cost to purchase it in the first place. KitchenAid has been no help. I was told by one of the service people never to buy this brand nor Whirlpool nor Maytag. I am attempting to get my last service payment refunded and will go out today to buy another dishwasher - not KitchenAid!

All eight wheels fell off of the bottom rack of my dishwasher. My dishwasher is about 3 years old. It appears the only resolution is to spend $120 to purchase 4 sets of wheels to repair my dishwasher. When I purchased this dishwasher, I decided to spend more than I had originally planned in order to get what I thought was a superior product. This is unfortunate and makes me think that maybe KitchenAid does not provide the quality I had always thought. This appears to be a problem many customers are dealing with, and I have to wonder why KitchenAid does not act professional and address this issue!

We purchased a new KitchenAid SS French door fridge. It began having problems immediately. Including not working at all. Imagine the hassle of and loss of a losing all those foods. We purchased a floor freezer to save what we could while KA tried to repair the problems. When the issues continued, we convinced KA to refund our money and they came and took the horrible thing away.

We purchased a new Kitchenaid refrigerator and double oven wall unit when we moved into our new home March of 2010. We have had issues with the ice maker/water dispenser not working. The temperature Not staying cold. The veggie tray LID fell off. Now its dead! The repair man did not have an answer, he made many phone calls and theyve decided its the motherboard, which will cost us $500 and a week to get in. Well then it started working, then it died, right now its cooling. The Ice/water in the door was so gross - from water and ice? Theres no way to take it apart to clean. After months of trying to clean the black mold out of it, I finally found a hand held steam pressure cleaner to clean it. I WANT TO SAY THAT I HAVE A 30 YEAR OLD REFRIGERATOR in my garage thats still working. Its NOT a KITCHENAID! Then theres the double ovens, that are self-cleaning thats a joke. When I lock the oven to clean it, it blows a circuit and we have to call someone to fix it. The last time the guy said I wouldnt use it. Its NEVER worked, and that was the reason I bought it. BUT I have to clean the ovens by hand because the advertised self cleaning was just a lie. At this point I would rather buy a refrigerator that I can rely on. I tell everyone, Do not buy Kitchenaid. They are the worst appliances on the market.

We have had this range for 6 years. If you check the service calls, 3 have been for the oven not reaching maximum temperature. Each service call is close to or more than $200.00. The temperature works for a while and then returns to 259 degrees. Never been fixed properly. Now we have an error F2E1, service call $125.00. The repairman said we have an error F2E1 and we would have to order a new keyboard. Really $125.00 to tell us what we already knew. Now, to make matters worse he said this part, estimated cost $500.00, may not correct the problem and further work/parts would be needed and he wouldnt know until he tried the new part. The most frustrating part is he said the keyboard part could not be returned if further work was necessary thus increasing the price and that couldnt be determined until he started the work! So, we have decided to buy a new gas range and a new fridge and obviously neither one will be a KitchenAid.

In 2012 I purchased my new home and upgraded to ALL KitchenAid appliances. It was costly and I wish I would have done better research on appliance manufacturers. Just before the warranty was up on the first year, my refrigerator was leaking water. KitchenAid came out and fixed the water dispenser tubing. The repairman suggested that I buy another warranty and to keep buying them. He added that KitchenAid appliances are constantly breaking and the refrigerator was the worst appliance for reliability. I purchased a new 1 year warranty and that was up 1 month ago. I did not renew the warranty this year due to recent unemployment. Now the thermostat is out and it is going to cost me $300.00. I am going to purchase the warranty on all of the other appliances and ride this out. BBB and Consumer Reports recommend Thermador. I will be certain to never buy KitchenAid again and will go with what is recommended by the experts. Thanks KitchenAid!

I am writing this review to help others avoid getting into the situation I was in with the purchase of the KitchenAid KFGG500ESS gas range. I ignored reviews which warned of the same problems I ended up having so I thought Id confirm that I think there is a problem. Buyer beware! I had to have service out immediately because the oven was not true to temperature even after calibrating it up 30 degrees. I ruined several meals because they just wouldnt cook thoroughly and finally gave up trying. Also, the control panel was extremely difficult to press and hurt my fingers. I ended up using the back of a spoon to press the buttons which seemed like a ridiculous way to have to use a brand new appliance.It took the service company two weeks to order the parts and get the tech to come out - all that time without the use of the brand new oven. The range needed a new control board and temperature sensor which didnt fix the problem to my satisfaction. The oven still baked unevenly and the control panel was still difficult to use.The biggest problem was that the stainless steel panel behind the knobs got extremely hot and when you touched it or brushed by it, you could get burned which is very dangerous especially for small children. I was told by the service tech that KitchenAid told him that is just the way it is and there is no way to fix that issue. He said that KitchenAid tests the products before they are sent out and they are up to standards. I do not want to have a stove in my house that will burn someone if they touch it (along with the other problems with the stove that were not resolved) so the store I purchased it from agreed to exchange it for another range.In the end (2 months after my initial purchase of the KitchenAid) I got a Bosch range installed and it works beautifully and is perfect in every way. Unfortunately, I was told by the assistant manager of the the big box store that the KitchenAid I returned was put back on the floor at a discount to try to sell to someone else! Shame on them!

I purchased an expensive refrigerator based on previous experience with KitchenAid. In 2003 I purchased a refrigerator, stove and dishwasher. No calls ever to the customer service for any problems. They lasted 14 years. Thats why I went with them again. BIG BIG MISTAKE. This refrigerator Model#KRMF706ESS has been a problem since I plugged it in. I have missed almost two weeks of work waiting for technicians. I have had many service calls for the same issue and Im still not sure if its resolved. The last technician came out last week and within days my refrigerator is broken again. We started seeing puddles on the floor. The ice was melting in the container. We emptied container and now it doesnt make ice. I called KitchenAid, nothing they can do, when is enough, enough with these people. There was nothing wrong with the money I gave them for the refrigerator. I purchased a new appliance and its been nothing but a pain. They have replaced the same part three times. It still wont fix the problem. I am beyond frustrated. If I could give negative stars I would. When I contact the customer service department its like I am bothering them and wasting their time. They are wasting mine. Customer Service is a thing of the past with their rude customer service people and they dont care now that they have my money. It wasnt working right from the start and it continues to be a problem. I have lost faith in my refrigerator. I dont know if I could go on holidays and leave this appliance on. I wonder if anyone else is having a problem with this refrigerator. The service guy said that they have had nothing but problems with this model. They didnt test it long enough. I guess whoever buys it is a guinea pig. I would never ever ever recommend anyone to buy KitchenAid again. This is the absolute worst service. Since Day 1 it hasnt worked properly. They tell me in order for it to be replaced it has to not be cooling. A technician has to report to them that it is unrepairable and then after he does that, they send it to their engineers and then they see if they can come up with a solution. They could care less how many days of work I miss. They are waiting for my warranty to expire so they can take me to the cleaners for the continued work I know will have to be done once it is out of warranty. Thats the day they are waiting for... class action... thats the day I am waiting for. I know its only $5000.00 but it has cost me more than that now with all the time off work. What happened to the days where companies actually cared about the customer??? I was told the first time I bought the KitchenAid back in 2003 was when it was KitchenAid KitchenAid, now it is KitchenAid Whirlpool and now it sucks!!!!

KitchenAid Model KDFE304DWH0 Dishwasher - We purchased this new dishwasher 3 months ago. Its very quiet and appears to clean dishes reasonably well, although we rinse our dishes thoroughly before putting them in the dishwasher. The problem is that it doesnt dry dishes well, even when the Heat Dry option is selected. The flatware basket and its contents are especially wet, as are the sides and door of the dishwasher itself.Weve had a service technician out 3 times, and he doesnt seem to know what to do to fix this problem. The second time he came out he replaced the controller. That change didnt help the problem at all. The last time he had a KitchenAid engineer on the phone trying to come up with a solution. Still no solution. We suspect this is a design flaw rather than defective manufacturing problem. Has anyone else encountered this problem on this model?

We had a designer brand name dishwasher previous and it lasted just a few years and we gave it up. We returned to our earlier experience and bought the KitchenAid and have never regretted it.

My Kitchen Aid Dishwasher Model KUDS3o1XSS4 Bought for $753.14 is three years old. It was working fine until the wheel to the top rack broke in October. I called the warranty department as I have a warranty bought for $127.37 just to discover that the warranty would not cover this kind of part even though I cant use the machine without it.I ordered the part through Marcon company for about $46 including shipping. I was told the part is in backorder (it is being manufactured). They had no idea when it will be there and I am in line because many customers have ordered that part. It took me hours on the phone with many customer service people - some were careless and some were sympathetic. Finally I got the part after more than a month after talking and begging the supervisor to help. Three weeks after the the other wheel broke today. I placed the order for another $44 dollars.This machine is a piece of junk. I am totally disappointed with Kitchen Aid. I had one before and lasted me nine years without real problems. Based on that experience I bought Kitchen aid again. But not any more. The parts are made of cheap plastic that will break all the time. Not sturdy enough to hold cups and glasses, the service is bad, the warranty does not cover any of the interior parts not the racks or the wheels or knobs or grates or shelves. They call them non functional parts, though without the wheel you cant use the top rack as it will fall.I tried to call the manufacturer to complain but I was waiting on the phone forever and no one answered the phone. I cannot afford losing time on top of losing money.

Very disappointed with Kitchen Aid refrigerator quality. This is 2nd one. First one was replaced by Kitchen Aid after many attempts at repair. The ice maker spewed out water into refrigerator trays, water dispenser not working properly, pathetic (not wholly formed) looking ice cubes, ice buildup around ice cube dispenser chute and under ice maker. This one has similar ice maker problems as first except water dispenser works and water doesnt spew from ice maker to same degree as first refrigerator. Now after 2 years the LED lights on the top and in the freezer compartment have gone out except for one dot in the middle of each light set. After replacing the freezer light without fixing the problem, authorized repairman thinks a new computer board at over $1,000 MAY fix the problem. Refrigerator costing over 3 grand needs 1 grand repair after less than 3 years of residential use. Spend your money elsewhere.

Very quiet and cleans dishes very well and dries them very well. It has stainless steel inside for quieter operation. The utensil rack is handy removable and and extra top rack is great for putting flat objects on. The top rack for cups and glasses is adjustable.

I wish I could give KitchenAid their warranty company ZERO stars. This is the 2nd refrigerator I have gotten from KitchenAid since 2011. The first one had a compressor that broke, so after 3 painful months of back and forth with KitchenAid, my refrigerator was replaced. My newer one, the 2nd KitchenAid, has a broken fan and motor in the refrigerator (The technician explained that each KitchenAid now has 2 compressors, one in the refrigerator and one in the freezer.). The one in the refrigerator has broken. Parts were ordered and an appointment was scheduled. The technician assigned to repair the unit was given the incorrect phone number so he could not stay. I was asked if the entire unit (freezer and refrigerator) had been defrosted... Not one person I spoke with (appointment scheduling or the first technician) told me to defrost the frost free refrigerator AND freezer units. Now I will be without a refrigerator for ONE MONTH. Totally unacceptable.

This machine was at least $200 more than the other machines. We bought it from Best Buy. We wanted a top-of-the-line washer that was a minimal fuss. This machine already broke once, but was covered by warranty. Thats not the worst of it, however. IT WILL NOT CLEAN YOUR DISHES! If you like hand washing dishes before you put them in the dishwasher, or scrubbing them after they come out, this machine is for you. Also, its NOT A KITCHENAID - its a Whirlpool (garbage) with a KitchenAid badge. Boooo

Kitchenaid Duel Fuel Range Oven Problem Model KDRP407HSS10 - While baking oven door locked and went into cleaning cycle, food in oven was smoking and could not cancel cycle. Husband had to turn breaker off and let oven cool down and then turn breaker back on so electronics would unlock door and then was able to get food out. Tried to use oven again and did the same thing. Called Kitchenaid and they would not admit or even acknowledge they were aware of the problem. I told them they had to be aware of the problem because I have seen postings of the same exact problem going all the way back to 2005. Had to ask twice to talk to supervisors at next level to try and get their explanation of what it would take to repair the range. I explained I wanted to talk to someone who had knowledge of what it was required to fix the problem. Someone at KA has to know what is wrong. I am now waiting for the third supervisor to call us back. One posting I read said that in the state of NY there was a class action lawsuit filed against KA. This is an extremely dangerous situation and could cause a serious fire. Do not understand why this problem has not been addressed. The ovens should have been recalled.

Purchased new microwave (KMHS120ESS-2) in April 2016. Heating element failed in March 2017 and was repaired under warranty. Heating element failed again in May 2017. Element was under warranty but labor (greater cost of the two) was not. Believe problem not the element but something else that triggers the failure. Consumer beware of both poor quality of product and failure of the company to properly diagnose the root cause of the problem.

This range (Frigidaire Gallery 30 electric range model# CGEF304DK) was included in our new home purchased last year. The range looks nice but the oven racks repeatedly fall down causing the food and pans to spill out! This problem I was told was due to my neglect. Are they kidding? Steel racks are not long enough to stay in contact with the oven sides! The racks are not distorted or bent they just fall down. This could cause serious flesh burns and or a catastrophic fire if unattended for any short time period. KitchenAid totally abandoned their responsibility in this matter. Also the convection fan failed to operate. This upscale range is not older than 3 years, its a disgrace. We put tin cans in to support the racks when using the oven. Pitifully sad. DONT PURCHASE THEIR PRODUCTS.

The microwave component simply stopped working. After calling an Appliance Co. we discovered this exact issue happened 3 years earlier. Cost for parts? $1350.00! KitchenAid refused to cover the parts but did offer a 10% discount if we chose to buy an entire new unit! Ridiculous! Poor service and poorer quality. Never again!

I purchased a new KitchenAid model KUDL15FXSS5 for a house I moved into in January of this year. It was professionally installed and seemed to be operating properly when I ran it with normal load of dishes. The dishes did not come clean. There was food still on the plates and silverware. Soap was still draining from the detergent tray. I was perplexed. To give some background, I had been living across the street from my new location for 2 years in a house with the same water supply (main), using a 10-year-old dishwasher, using the same Cascade liquid detergent (recommended brand), getting great results. The only new variable is the dishwasher. I tried again using the ProWash cycle, same results.I added the recommended rinse aid, same results. I took out the dishes and washed them by hand. I then tried the dishwasher again with another load of dishes, still not clean. I ran the sink water until it was hot then tried again, still no improvement. I went online to the KitchenAid site and submitted a detailed problem report but never received a response. I finally called KitchenAid, went through all the call center questions and set up a service call. The technician spent about 30 minutes running through diagnostics only to tell me that everything checked out. He suggested the problem could be hard water or my detergent. When explained that Ive been living in the neighborhood for two years, his comment was, Well, they dont make them like they used to.I asked about the heater since it seemed to me that the water never got very hot. He indicated that energy star compliance has reduced the heater output to the point that it may impact cleaning performance. Long story short, Ive used KitchenAid products for 40 years. They were a good brand. Current product performance is not acceptable. The company does not seem to care. I guess Ill go to Goodwill and try to find a good used one.

I love how the dishwasher gets the dishes clean. It certainly cleans very dirty, caked on food, sorts of dishes I place inside. However, I am always having to dry the dishes and the dishwasher takes at least 4 hours unless express wash, and then everything is extremely wet.

I thought I was buying a quality product when I purchased my side by side KSF26C7XYY00 refrigerator. The refrigerator I had was very old and not cooling. Since I was renovating my kitchen, what better than to purchase a quality product like KitchenAid... Unfortunately that was not the case! After six months to the day, the freezer stopped working. I had to throw everything away the day before Christmas. Knowing no one would be taking calls on Christmas I waited a couple of days. In the meantime, the refrigerator side stopped cooling as well. I called the KitchenAid customer service line to go through the proper procedures and protocol for the warranty. The service guy came out on Dec. 28 and told me he did not know how to fix it and he would order the parts. Several days pass. I had to call them to find out where the parts were only find that they had no idea. There was a new tracking system and they could not track the parts in transit. After a week and a half and after speaking with one of KitchenAids corporate reps and some emails to the Brand Experience Senior Manager they finally agreed to replace the refrigerator. You would think this would be a good thing however they had to order it and it would take 7-10 days. After calling the delivery company I found that they had had the refrigerator and no information on who it belonged to, yet no one investigated this. I received the new replacement refrigerator on Jan. 20. Now, you would think that the saga would be over, but no. After nearly ONE MONTH without a refrigerator, the new refrigerator does not work! The freezer is not freezing and the refrigerator side is only slightly cool compared to the 37 degrees that it is supposed to be according to the manual. I called KitchenAid only to have the customer service person tell me I needed to make an appointment for a service call. At this point I am beyond frustrated and I would like to get my money back so I can buy something that works. I cant afford to replace food or eat out daily. I will NEVER buy KitchenAid or any of their affiliates again and will advise everyone I know and work with (the 9th largest school district in the US) of the same.

The oven sensors dont work properly, and when using double oven, unit shuts down and lower door locks. It seems like many others on this site have had the same problem. It sounds like a class action suit to me as it also appears Kitchenaid does nothing to make it right. When you pay over $2,000 for an oven, you expect a solid 10 to 15 years of use. That is not what is happening. My choices are to pay another $2,000 to $3,000 for a new oven or $500 to $800 for repairs every 4 to 5 years or so. Its not good either way.

We have a new dishwasher when we bought a new house, all appliance are KitchenAid... Dishwasher broke after 6 months, the technician fix it, broke again after 13 months/one year guarantee. It is a real piece of crap and now we have an odor of electric burning in the house. They said on the appliance built in America, oh my God. Dont spend money on KitchenAid. A lot of publicity but the quality is not there. I cant believe how all furniture are very bad quality. Washing machine, dryer, fridge, dishwashers. Better to go with LG, way better or Bosch... If you want something they will work at least 6-10 years.

We have had a #kitchenaid fridge for 2 years now. The service techs from #PoirierSalesandService have been here at least 4 times. Each time I asked that they replace the fridge, and each time they elected to repair it, stating that my fight was with KitchenAid, not Poirier, despite the fact that they sold it to me. We recently noticed a leak coming from the fridge that has now damaged our cabinets and floor beyond repair. The technician said that theres a crack in the drain pan which you couldnt have caused, meaning that it has been there since the fridge was installed. We have an 7 month old baby girl, and now have mold growing from where the unit was installed. Poirier has at least agreed to file a claim with their insurance to address the cabinets and floor. This is however, apparently of no concern to Kitchen Aid as they have told me that replacing the unit is not an option. I urge all of you reading this to not buy from a company like Whirlpool/KitchenAid, who clearly disregards the well being of their customers, for the sake of profit, and as such chooses not to stand by their product, post sale.

I have a KitchenAid double wall oven, convection on top. While running the self-clean on the top oven for the first time, the oven door glass shattered about 1.5 hours into the cycle. There is a near identical complaint on this website. KitchenAid will cover the part, but not the labor. I had shattered hot glass all over my kitchen floor because it slides out the bottom crack. It got into the bottom oven, shards come out every time I open either oven, even though I tried to vacuum in the cracks. Really KitchenAid?

I purchased this dishwasher after reading reviews of lower priced units that were rated as cleaning as good as a KitchenAid. I have owned at least a half dozen dishwashers in the last 35 years and this is the ABSOLUTE WORST I have ever used. It is quiet, it is good looking, but it can spread dirt where none existed before. I have tried everything and to get clean dishes it must be set to MAX and HALF loaded to get your half dirty dishes clean, AND thats only if you remember not to put anything at the corners of the trays and they will come out clean and WET! The vent is so small on these units it is nearly impossible for the vapour to escape. This unit original price was $1,999 and it doesnt work 1/2 as good as a $350 Kenmore. Dont waste your money on this model KDTE704DSS0.

Purchased KitchenAid dishwasher new in 2012. In just 3 years it has broke several times. First 4 times it was the upper rack wheel assembly. Plastic wheel retainer clip broke ($22 each piece online-easy to install). Using the broken racks I made a new and improved replacement wheel retainer. I drilled a hole through the piece and added a stainless steel screw and washer. Now when it breaks again next week, I will have a permanent fix for it. Most recently the touchpad control panel also has to be replaced on the unit. I called customer service and they said I had to have a licensed tech diagnose it. Luckily the touchpad is covered under the 2nd to 5th year warranty but I have to pay for labor ($100). I bought this brand for its reliability and as a loyal customer, I will definitely look elsewhere the next time it breaks. I shouldnt have to pay repair service for something under warranty. They are obviously making there money on replacement parts. Please do not buy this dishwasher. They do not care about quality and you will pay for it over time.

I remodeled my kitchen in 2013. I thought KitchenAid was a higher end brand so I purchased all my appliances in the stainless steel finish. Within a year the dishwasher door was starting to delaminate and showing dulling spots. In addition the stove top was also starting to show signs of dulling spots and continued to grow in size. I would NOT recommend any KitchenAid appliances. The customer service with KitchenAid is not helpful at all and basically blamed me, the consumer for the problem. After spending over $5000.00 on KitchenAid appliances I expected better quality and customer service.

On my third compressor with 2 year old unit. Lost a lot of food due to delay getting repaired. KitchenAid said they would send me a claim form by US Mail and email. So far nothing received after Twitter and Facebook complaints and calling their 800 number. The Service Tech told me these refrigerators are poorly made and essentially junk. KitchenAid has lied to me and is unresponsive. Will never buy any of their products and sending my review to everyone on my email account.

We purchased KitchenAid Model# KMHC319ESS-3 and after 2 years since the purchase it was necessary to replace the magnetron, a major part of a microwave. It cost us more than half the price of the microwave for this replacement. A major part of the workings of the appliance shouldnt break after 2 years. Will not buy a KitchenAid product again.

I have the KDTE334GPS from KitchenAid. I cannot express enough how much I love this dishwasher. It is so quiet you dont even know it is running. It gets everything clean. The door is great. With barely a push it is closed. I dont adust the height of the drawer very much or at all. I love the 3rd shelf too! Would buy again and again!

My KitchenAid dishwasher is the best! Door is lite. Very quiet and cleans every dish. Love the very top shelf for knives and lids. I have stainless steel and is very easy to clean. Shines easily and looks brand new.

I bought the Kitchenaid 5 door refrigerator (French Door) in May 2016. The ice maker went out a couple months after I got it and it was replaced and then 2 more times it was replaced in less than 6 months. I decided that maybe the water filter was the problem and didnt replace it. Took it out and didnt have any more problems with the ice maker. Now only 3..5 years later it started having more problems but not with the Ice Maker. It completely stopped cooling and everything in the freezer thawed out and had to be thrown away including things in the refrigerated area. I researched and they no one will provide an extended service on it because they dont cover french door refrigerators. Now I know why they require too much service and dont work well. I called a repairman and will have to wait a few days for them to come out. Lo and behold I was woke up this morning to the sound of ice cubes dropping into the bucket. It has started cooling again. I am still having someone come out but am wary of this refrigerator and dont trust it. I spent over 3 thousand for it 3 years ago and never again will have a french door refrigerator or a Kitchenaid one.

I purchased a KitchenAid dishwasher (KUDP02FSPA3) for my new home. We moved in December of 2007 and by December of 2011 the door to the dishwasher broke. It would no longer spring close. Because this model has the customizable front door to match the cabinets, the door is extremely heavy - heavy enough to kill a small child when the door broke. We immediately removed the cabinet part so that my 12-month-old baby girl would not be harmed or killed by this defect. I called last week to have someone come out and fix my dishwasher door and the cost was $164. Now that I am doing the research online, I see this is a common problem with this dishwasher model. Why does KitchenAid continue to sell a product that has a defect which could kill a small child? Why did we have to pay $164 to fix this common problem? Is KitchenAid waiting for the defect to actually kill a small child before coming up with a permanent solution to the problem?

It is exactly only 2 wks. since we purchased a KitchenAid French door fridge. Last night clicking sounds were emitting from the fridge to which we could not find the source. This morning to our shock and horror all of the frozen food were thawing out, the refrigerator section did not feel as cold as it should be as well. Knowing we are under warranty we called KitchenAid to try and get service. However, their customer service is also horrible. Was put on hold listening to idiotic music for over 15 minutes with no one coming to answer the call. That is totally unacceptable.In the meantime, we read the internet information saying that clicking noises signify a faulty compressor. This is really astounding considering that the fridge is just a couple of weeks in our possession. We have never had any major appliance fail badly like this and so quickly too. To conclude, we are returning to that major big box store where we purchased this defective appliance from and will have it returned. And we will NOT purchase another KitchenAid product ever again, not even to replace this damaged, useless fridge! Also we do not recommend anyone to waste good money and precious time on considering purchasing any KitchenAid product. Ironically we were told by the delivery person that KitchenAid is a durable, high end brand. It definitely isnt!!

My stand mixer had a bolt fall out while I was using it. I dont know where it came from, but now the stand wont stay locked down when I use it. I tie it down when I am using it. My fridge is the fancy freezer on the bottom, two-door type. There is a set of plastic drawers in the fridge that cant be used because the plastic frame that they hang on broke! My stove I have is a glass top slide-in convection oven. I have had the cooktop replaced, the front panel has been replaced twice, the meat thermometer sensor has had to be replaced twice and many more repairs. If anything overflows, the circuits blow and nothing on the cook top works for a few days until it is dried out. Last Thanksgiving, I had to cook my turkey on the barbeque and my oven didnt work for 6 weeks! Last night, a screw fell out of the bottom of the door and the inside and outside of the door was coming apart. I could see a screw was loose. I took the door off to fix it and had to take it apart. I decided to clean the glass while I had everything apart (my glass window was filthy because when anything overflows, the liquid goes down the panel and into the door). And when I was putting everything together, I heard a weird noise and the panes of the glass window shattered. These appliances cost me over $5000.00 and I bought them thinking I would never have to replace them. Ive contacted KitchenAid and they have sent people out to fix it. However, that is because Ive paid for an extended warranty. They will not replace the stove because a problem has to re-occur 3 times for it to be replaced. Meanwhile, they have paid $1000s in service repairs and are too obstinate to replace the stove which is obviously a lemon (like all my KitchenAid appliance). I am just sick about all the problems Ive had.

My refrigerator has lasted me 21 years and its still ticking. It is a side-by-side which makes it difficult to store large items such as sheet cakes, etc. Something I will consider strongly when I am ready to replace it. I like the newer models with the freezer on the bottom giving you more shelf space on the fridge section.

I purchased the KitchenAid dishwasher model KDTM704ESS0, for around $1400 in 2015. After three years of light use (there are only two of us) the wash motor seized up and needs to be replaced at a cost of $500-$600. I called KitchenAid and they told me the motor was no longer in warranty so they would do nothing. This is my fourth KitchenAid dishwasher in forty years. None of my other KitchenAid dishwashers have ever needed a repair of any sort. In fact, I have never even had a service call on any of my other KitchenAid dishwashers. The previous dishwashers were replaced due to kitchen remodeling or upgrading, not because they stopped working. I cannot believe that a main component of this expensive dishwasher would last only three years. I would think twice about buying a new KitchenAid. I know two other people who have had their KitchenAid dishwasher motors fail after only approximately three years. Sad that the KitchenAid quality isnt there anymore! Also sad that the company is OK with a customer spending $1400 and having the product last for only three years!

I purchased a set of KitchenAid appliances. Gas Stove, dishwasher, and refrigerator. The dishwasher is the only one I have not had trouble with. Had warranty work done several times within the first year. Now my three-year-old refrigerator is not cooling and no warranty to cover it! I Will not be buying Kitchenaid again.

For such an expensive dishwasher, it does not clean dishes well. Also, the unit is less than 5 years old and the door balance parts break? They are made of nylon cord and plastic, attached to a metal door and metal spring. Why in the world would you use such flimsy materials for such a heavy door? I nearly injured myself when the door came crashing down, just missing my foot (the repair parts were in shipment). And after reading all the complaints here I am not impressed.

I too purchased all KitchenAid for my new home. The double oven does not regular and overheats. The dishwasher does not clean well and never has, has had to be repaired already. Exhaust vent with microwave does not remove steam from cooking. Stove top has not been bad yet, knock on wood. Side by side Refrigerator what a joke. As other reviews stated the interior was not designed by anyone who works in a kitchen. I had the repair man out to fix my dishwasher and he noticed the frig was making strange noises. What nice guy to even mention it, he stated they were having problems with them, got the frig fixed for free. One year later, upper frig not working. Kitchenaid, Whirlpool, your product sucks. Come from small community but Big family, I am ashamed to state you are an American made company. Will never buy them again! Also fridge is a stainless steel exterior, did not know stainless steel could rust. Consumer beware!

I had 2 different KitchenAid Dishwashers in 9 years. Neither lasted more than 5 years. One only lasted 4 -- AND I bought the 5 year warranty. However, it doesnt cover the PUMP which broke. What is the use!?! I am so frustrated. I was dismissed by their customer service, and just told sorry. Well, that is certainly not good enough. This is a rip-off. If you are ok with spending over $800 every four years, good for you, but I am not. I called repair people in my area and they said the minimum cost to repair is 400. They said that model was not good to begin with, but I researched and researched, and I trusted the name. But they dont stand behind their product to even have parts in their warranty. I have to buy a new dishwasher, and I looked here for recommendations. I hope this helps someone avoid a KitchenAid mistake.

Every time we use the self clean program, the oven locks up and blows the high limit. This is the third time that we have had a service tech out to repair this wall oven today. He said that he had to replace the blower fan. Its because the old one did not produce enough CFH to keep the oven jacket cool near where the limit is. So, today was another $350.00 added to what we already paid for service calls! I called the customer service number again to register my concerns. The fellow at the other end of the line said that there was nothing he or the company will or would do to rectify the problem or recall the oven, or even say I am sorry. So, I told him that I was going to put the bad mouth on the product and company every chance I get. So, here goes buyer beware: KitchenAid will not stand behind their products!