Bought Kitchen Aid mod-kuds35fxssi dishwasher. The control board failed 10 months after bought along with the top rack wheels and the jet spot dispenser leaked. Good thing I bought it from a local appliance store. They are authorized repair for what they sell, very good to deal with. Fixed the 3 issues .100 days later the control board failed again its only covered 90days after a repair so we called Kitchen Aid. They wouldnt do anything so we bought service plan. Meantime the top rack wheels broke. 90 days after bought service plan, we got control board repaired. The rack not covered we paid for rack repair. Now about 16 months after buying the dishwasher 4th set of rack wheels broke. We called Kitchen Aid, argued for some help. A free replacement part only was offered, we accepted. I installed it. Now the bottom wheel on right of the bottom rack falls off. Not what you expect from a Kitchen Aid dishwasher.

Glass top convection oven less than 4 years old. Do not buy KitchenAid slide in glass top convection stove. Glass top cracked very easy. Cost $100 plus glass top $400 to replace. Poor quality. Will never purchase KitchenAid product again.

We remodeled our kitchen 9 years ago. We put in all KitchenAid appliances. Dishwasher, microwave, gas range and fridge. I have never been more disappointed with a company in my life. This week after numerous service calls we replaced the dishwasher with a Maytag. Your dishwasher did not clean dishes from day one. We suffered for 9 years. The paint and I stress PAINT on the stainless steel microwave wore off the handle after a year. The range has needed the control panel replaced 4 times. The off button fails every 2 years. The ice maker has been replaced 4 times. The last time the tech told us we had the freezer set too cold. Can you imagine? A freezer, too cold? There were many other service issues that I will not mention because I consider them normal wear and tear. These totaled about $1000 over 9 years, which I think is acceptable. The cost for the unacceptable repairs is in excess of $3500.

Bought this oven about 6 months back. We cook almost daily so it has been put to great use. The four burners works great. The one in the middle for the grill plate is ok. It probably needs a larger burner or two smaller ones. Have also used the oven to bake and used both features-conventional and convection. Overall great value for use.

I have had a problem with my brand new KitchenAid side by side fridge since day 1 !! The ice maker freezes up within a few hours of producing ice. The dispenser wont dispense ice because the ice is a frozen mess, but a slight leak of water continues to drip through the ice maker onto my wood floor. I didnt break it, it came this way! KitchenAid has sent 4 different repairmen from 2 different companies and so far no one has figured out what the problem is. Now they want me to setup a fifth appointment for another repairman to come. The unit has always been broken.KitchenAid should stand by their reputation and heavy ticket price and replace my fridge. They can fix it in their factory, but taking 4 days of work off to await repairmen to fix a brand new fridge is enough. So I still have a broken fridge, as my wood floors are being ruined while KitchenAid continues to try to repair it . Kitchenaid is a joke of a company and I will continue to share this information and my story until they replace my fridge!

My experience with the KitchenAid Company was awful. I purchased a high end refrigerator with a 5 year warranty. The icemaker and freezer at the bottom broken. No ice is producing and the freezer is not keeping food frozen The repairmen came in three times to fix this problem. Three different times, not fixable. They actually said this refrigerator cannot be repaired. Called Kitchenaid and they advised me that they will give me 10 or 15% off of a new refrigerator. Then I spoke to another supervisor and he said the best he can do is give me 35% off of a new refrigerator. So what they are telling me is that I can spend another $4500.00 on a new refrigerator because that is what it would cost me with the discount, so they can do this to me again when the second one breaks.I told them that they are not standing behind their product and they indicated to me that is the best they can do. What the heck does that mean. The best they can do. Why would I purchase another Kitchenaid product when they cannot stand behind their product. If they dont do something about this issue, I will never buy another kitchenaid product and either will anyone else because I am the news media. I know how to get around this whole community. I am so angry. I have a warranty and my refrigerator is broken and no one is doing anything about this issue. Kitchenaid has to do the right thing.

Our KitchenAid electric wall oven indicated temperature drops 50-60 degrees whenever the temperature is adjusted or if the door is opened momentarily. Then its necessary to wait 10 to 15 minutes for the temperature to rise and for the timing to begin or resume. Weve used other brand ovens and this has never happened with them. The KitchenAid Chat respondent says it was designed this way. Hard to believe, since they must have had numerous complaints about this problem. These days, with all the enthusiasm about home cooking, such a design problem is a very bad one, and very unacceptable for anyone interested in cooking at home. We certainly advise against buying any KitchenAid product if this indicates the quality of their designs and response to problems.

We bought our KUDS301XWH6 dishwasher in the spring of 2012, and we have had nothing but trouble. Two wheels on the top rack have broken off, and the control panel only works when it wants to. Even flipping the switch on the circuit breaker doesnt work most of the time. Like others, we bought this *more expensive* machine because we wanted to buy an American-made product, and because we grew up with KitchenAid dishwashers that lasted, problem-free, for decades. KitchenAid is coasting on the reputation earned many years ago, but their reputation will change as more people learn of their current line of shoddy, overpriced products. We will never buy a KitchenAid product again.

Today I phoned for my 4th service call for this 2 year old KitchenAid dishwasher KUDS30FXSS. It simply doesnt clean the dishes, leaving a food residue on mainly the top rack of dishes. Each time, the serviceman has cleaned out the chopper and pump (beware: there is no removable filter for this model) and it cleans for a few weeks, then we start washing by hand until I can find a time to stay home for another service person to come out to do the same thing. Even though I purchased the 4 year extended warranty, KitchenAid has denied this 4th claim. I have been a loyal KitchenAid customer, and will be replacing this dishwasher with different brand. What a waste of money and resources.

KUDS30IVSS4 -- the top rack stops washing every month. We found a video on YouTube and shows how to disassemble the bottom to clean up the food grinder wheel to get the machine working again. But this is a PAIN IN THE BUTT process every freaking month! And I do rinse all my dishes but anything clogs that area. If I need to wash my dishes before putting them in the dishwasher, I dont need a dishwasher! We paid for top of the line model, thinking KitchenAid was a good brand. Customer Service is USELESS!

I purchased my $650.00 dishwasher on 08/06/11. I just finished making an appointment for service for the fifth time. Each service is for the same blown internal fuse. If the fuse keeps blowing, there must be a reason; although the service tech assured me that the unit is in perfect working order. I guess that the fuse blows for no reason, but there must be a reason! Im sending a copy of this to my insurance company in case your dishwasher sets my house on fire.

KitchenAid has always had problems with their ice makers. Will never buy another KitchenAid refrigerator. Most poorly engineered freezer/refrigerator on the market. I thought I would give them a chance on a KitchenAid Architect Series ll Series Refrigerator KSSS48QT and the ice maker failed in one year, just like their other refrigerators. Repair it and it breaks within six months.

11 mos. old side x side SS KitchenAid fridge stopped making ice. Whirlpool/KitchenAid Customer Service gave name and phone for our local authorized KA repair service. Fantastic response from service folks, but ice jam was caused by faulty evaporator - replaced. Next day, water all over kitchen flooring - serviceman came and left to order new ice maker. Installed a day later. Next day, water all over flooring again. Service came, contacted Whirlpool Service Tech who told him to replace the whole freezer door. Done 2 days later. That night, water all over the floor and entire mechanical portion of ice maker frozen so could not work. Next day, new water valve installed. That night, no ice. Next day water tubing siliconed. That afternoon, water dispenser wont shut off as the little valve finishes calling for water. Service guy came.Going to conference with his owner and Service Tech at Whirlpool... Service tech tells him to install a tiny shim under the freezer door washer. Done. That evening (3rd visit by repairman same day!) water flooding flooring once again. We have a lemon, but appears that we ALL have lemons. The IN company that sold me this suite of appliances by KitchenAid has now - 11 mos. later - stopped even listing them as products on their gigantic website! Another telling facet. Call to Whirlpool customer service - refusal to consider replacement. Wants another part installed. Were steaming... with no ice maker and now not even any drinking water. Were on a well!

Latest KitchenAid KDTM354 dishwasher (June 2015 delivery) repeatedly (though not every time) leaks through the bottom of the door after about an hour into the wash cycle. Warranty service technicians so far made every excuse imaginable for us using wrong soap, wrong quantity of soap, machine can make occasional splash?! but practically fixed noting and problem remains. We tried their remedies but to no avail. KitchenAid indicated they only replace the dishwasher in proven non-repairable cases but refuse to specify how many tries to fix the problem are needed to qualify for that. In the end, it may prove cheaper to buy another dishwasher than to skip work another 4-5 times that will likely take KitchenAid to fix or replace this unit. If you live in the Philadelphia, PA area, consider a non-Whirlpool brand just to get more useful warranty support, if for no other reason.

Its terrible! I bought this because I didnt want to clean a filter. The dishwasher worked at first and then it started acting up. Issues we thought were with the door not being completely closed but that wasnt it. I bought the top KitchenAid at Sears and we are hand washing our dishes. Wish we kept the old Bosch.

We purchased a new Kitchenaid refrigerator (dishwasher, stovetop and microwave) from Pacific Sales in Mission Viejo in July 2012. After three months, we noticed leaking from the refrigerator that ruined our hardwood floors and contaminated our kitchen with black mold! The technician repaired a cracked valve and we spent the next month living under construction to have our entire downstairs level repaired (new hardwood flooring, kitchen cabinets taken out and reconstructed, walls repaired and repainted). Flash forward two years, our freezer stopped working!! Kitchenaid referred us to Veterans Appliance in Garden Grove. They found a broken compressor and broken evaporator. After waiting three weeks for a repair, the repairman showed up with the wrong evaporator. We then needed to wait two months for this repair. Now our refrigerator is not producing cold air even though set at 34 degrees!!!! What proof does Kitchenaid need to REPLACE THIS DYSFUNCTIONAL REFRIGERATOR?!?!?! We have spent thousands of dollars and wasted excessive amounts of time dealing with Kitchenaid and their customer service. HORRIBLE!!!

Model KFIS29PBMS French Door Bottom Mount bought July 2013. Have had repeated problems for 3 years. Serviceman comes almost on monthly call. Nearly ALL parts have been replaced. KitchenAid refuses to own up to a bad product although I have found numerous reports online of perpetual problems with this model. KitchenAid (Whirlpool) says its warranty for one year only -- thats about all this product is good for. Serviceman replaced parts 3 times in last 2 months. He was here yesterday and I will be calling for his return again ASAP. Refrigerator ices up, leaks, fails to keep food cool, etc. etc. etc.

Our problems with this dishwasher have been multiple over the 2 years and 5 months we have owned it. The electronic control board went bad almost immediately. This was fixed under warranty almost immediately. A few months later water leaked out of the machine and damaged our floors. We received a letter from KitchenAid owning up to the problem, with our model listed among the problem machines. When I called Customer Service to schedule repair I was told the serial number did not match up and that nothing could be done for us. The latest disaster is the warping, popping and breaking of almost all the plastic parts in the upper basket. Again, KitchenAid refuses to stand behind its miserably made product: I am told that I am out of warranty and that the Extended Service plan I purchased does not cover plastic parts. I will never again purchase a KitchenAid large appliance. I will not deal with a company that refuses to stand behind its product.

The worse dishwasher ever. We bought the top of the line. So far, we have had the control panel replaced 4 times. Its going to be out of warranty in January 2020 and I wont have it repaired after that. Looking for a new dishwasher.

You would think that you spend more money on a trusted brand that it would last for more than 5 years. Its only been used a couple times per week for my wife and me. Called three repair service companies who all told me that the issue is most likely a faulty circuit board which cost about half the price of a complete new dishwasher. Please be assured that I will never buy another appliance from KitchenAid in my lifetime. Hopefully my experience proves beneficial to you!

Our KitchenAid oven/convection oven combo with Microwave Model # KEMS308SWH blew a fuse while on self-clean. Repairman said that KitchenAid ovens blow fuses all the time while on self-clean. He suggested that I not try to use that feature again because it will happen again and that Kitchen Aid tends to overheat. Repairs are expensive since the entire oven has to be removed from the wall and the back removed to access the fuse. We now realize that we have paid over $3000 for an oven with a feature we cannot use and, after reading other complaints, could even be dangerous. Kitchen Aid should do something about this immediately.

What a croc! We bought our house on May 12, 2012. The house was only 1-year-old at the time and had nice, shiny, new KitchenAid appliances in it. Last week I used the self-clean on my wall oven. After 3 hours and cooled, I wiped out the oven of the debris and found that the pretty blue interior has now changed to ugly grey. I didnt use the oven for a few days after cleaning, but when I did use it, it wouldnt heat up. I tried several times on several different days and temps, and followed the manual on troubleshooting to no avail. So I called the builder and the supplier. I was told only 1 year warranty on appliances. I would have to call a repairman. Well thats just great. For the price that these appliances cost, you would think they would have a better guarantee. Still waiting on what its going to cost me. After reading all these other reviews, if I need a new oven you bet your ** it wont be a KitchenAid.

Kitchen Aid KUDS301XSS8 - This dishwasher is a piece of junk! Expensive & for no reason the computer board turns on & off during cycle if you stand in front of dishwasher! (Interrupting was cycles... Repairman told us to put it on control lock where it gets stuck in lock mode & beeps obnoxiously at you! This feature doesnt work.) Our biggest complaint & the one the repairman said he fixed ALL the time... is the wheels on top rack. We had the dishwasher less than a year & two, rack fell apart! Well not even a year after repair, it broke again! Do not buy this dishwasher!!! I have no idea why we ever listened to the lame sales guy at Sears... Hmmmm maybe the fact that he had been unemployed for quite sometime & the job was new... Should have been a sign!

We purchased this KitchenAid Household Ref. from Lowes. 4 1/2 months of owning it there started a loud clicking noise from the back of the unit, ice built up in the veggie drawer that it couldnt shut, and water from the left side of the ref. dripping down into the two shelving parts. Once the door is open along the way the water runs out onto my floor. On the way to close MORE water runs onto the floor and then down the front of the freezer that is on the bottom. Since the issue we have had KitchenAids preferred service AAA out of Howell MI come out for 3 different service calls. Each time I am told, The problem is fixed and you will have no more water leaking. I have white water stains in my trays and the stain on the front of the ref. due to the leaks and sitting water. After calling again today because it is STILL leaking I spoke with Melinda (Customer Service) with all she could offer me was at first a service call at my cost then returned with a no cost, I spoke to Tim (Supervisor for KitchenAid Tennessee office) who explained there was not a thing anyone could to but another service call. Who is going to pay for ANOTHER day off of work? This will be the 4th time I have had to take a day off of work for repairs to this refrigerator. A consumer should NOT have to clean up a water mess every time the unit is opened and the water streak down the front is not appealing. This is obviously an issue with the unit. I asked for the unit to be exchanged with the SAME unit and I was told that You would be eligible for a replacement at a discounted price. Are you serious? I already paid the full price for this unit.Something has to be done to not allow consumers to be buying nonworking items and costing more than the unit itself. I have bought many KitchenAid items and I will never buy again since this incident. The do not stand by the product but keep sending service people who either cant fix the problem or the problem is simply NOT fixable.

Was told it was a self-clean oven. AquaLift is not a self-clean oven, Im told by the manufacturer. They were not willing to help me with anything. Would not recommend anyone to purchase KitchenAid dual fuel gas stoves.

Thinking Id go all out and buy my last and final refrigerator, I bought the fancy and expensive, and newest KitchenAid. Within four years I have spent over $600 on repairs (nothing covered by warranty). The first week of the Pandemic it again stopped working. I have thrown away over the last four years, THREE complete freezer contents with this refrigerator. The ice maker is positioned above the mother board, and drains onto it, and the repairman who finally came from the Factory said it was a major design flaw.This FIFTH repair was to cost nearly $1600 - and he said he didnt know if that would be all that was wrong. I have called and written my dealer and the parent company. I thankfully have an old KitchenAid in the back hallway, so have an inconvenient, but cold, refrigerator. Youd think when after only 4 years of wear by two people, and repairs requiring half the cost of the refrigerator, that KitchenAid would be more responsive to a long-time customer. I am so disgusted by this experience.

WE bought a complete kitchen set but after one year the 4 lights in the top of the refrigerator stopped working. The place where we bought it, Heber Appliance, could not fix the problem because of the way its designed. It wasnt the bulbs but the wiring. So they gave us a deal on a new one. Now the exact same problem is occurring. The 4 lights in the top of the fridge started flickering a week ago and now are out completely after one year. We will never buy KitchenAid again ever!

My 1-year-old electric steam oven (KEBU107SSS03) blew the inner glass on self-clean mode. This was the first time I ever used the self-clean mode. I followed the instructions in the manual on self-clean in detail. The mode was set to regular and time given was 3 hrs 30 min. After 1 hr., I heard a loud explosion. The inner glass was shattered. I now await what KitchenAid will do.

My very expensive top of the line, 2 year old KitchenAid fridge (KRMF706ESS) broke. Had service tech out to tell me KitchenAid would have to provide parts and not pay. After weeks, KitchenAid told me they would have to replace the fridge and would have it to us within 2 weeks. A month later and I call to find out its backordered again and they cannot give me a date when it will be shipped. Offered $150 to help me through months of no fridge in my house! I would not recommend buying KitchenAid to anyone at this point! Cant fix nor replace unit!!

This cleaning technology is a complete joke. KitchenAid/Whirpool solution is to buy their cleaning kit a sponge and a plastic scraper. Food is caked on the inside and does not come off. You cant use any chemical cleaners either so youre looking at a 2-hour cleaning job to maybe get this oven clean. Im shocked that they are still selling ovens with this bogus technology. After running the cycle multiple times some of whats on the bottom comes off after some scrubbing but the sides are still filthy. KitchenAid and Whirlpool need to do a recall and buy all these garbage ovens back from consumers. I paid $2k for my oven and after calling to complain to KitchenAid they had the nerve to tell me a tech could come out but if they decided the oven was working as designed, I would be charged. As designed - so does that mean they know it doesnt work and they come out and say yep, its not working - as designed that will be $150 please. I will never buy another Whirlpool product again!!

I too have the issue of an extremely foul odor coming from my dishwasher since day one (Ive had it less than a year). I have had 3 service calls per Sears. They have all told me the usual, clean with certain products, run a cycle with vinegar and baking soda, it must be my garbage disposal etc... nothing worked. I finally called KitchenAid directly. They sent one of their service people out to inspect the machine today. He explained that the machine was built without a vent fan. I was not aware that dishwashers had vent fans, but I am also not an appliance mechanic. He said that I need to leave the door open and run a cycle of vinegar through after each use. So, I need to use double the water and double the electricity to get one load of dishes done. Not to mention, trip over the open door each time I walk into my kitchen. My questions is... if there is no proper ventilation then I have to assume that mold and bacteria will ultimately become a problem (if not already). Why has no one from KitchenAid thought about this? Ultimately, this is a potential health hazard. All this time I think my dishes are clean when in fact I am just washing them within a dishwasher full of nasty things that can potentially make my family sick. Im glad I dont have infants anymore. Can you imagine sterilizing baby bottles in this piece of crap?! I am still working with KitchenAid to resolve the problem. We will see how this goes. I can say for sure that Sears has been awful, no help whatsoever. Customer service very very rude. I will NEVER purchase another appliance from Sears, and after reading all the horrible reviews, I will never buy another KitchenAid. I am also having issues with the top rack. I have to hold it in while I load the bottom rack. Very inconvenient.Updated 5/30/2016: Just an update to my previous (5/24/2016) post. As I feared, KitchenAid customer service has been no more helpful than Sears customer service. I was told that theres nothing that can be done about the foul smell in my dishwasher. I have been committed to having a piece of crap dishwasher. In the meantime, I am writing letters to the CEO of Whirlpool as well as all the board and committee members. Perhaps if others do the same, one of our letters will end up in the hands of someone who cares. If you do a Google search of CEO of Whirlpool, the leadership page for Whirlpool will come up. On this page are the names of Whirlpool administration; including Jeff Fettig CEO. The address: Whirlpool Headquarters 2000 N M-63 Benton MI 49022-2692.

Purchased KitchenAid Architect II 24 45 decibel built-in stainless steel dishwasher in May 2014. Problem with lower basket wheels falling off. This has happened twice, with the last time two wheels fell on to the heating element and burned up. A week later the burnt smell is still in the machine. Whirlpool, who makes this, said this is not considered a hazard because even though it burned up the plastic wheel, it did not cause a fire. A ridiculous answer! I suggested better fitting wheels are needed along with a screen over the heating element to prevent anything from landing on it. They wont do anything, even replace the wheels, because it didnt catch on fire!! Buyer beware - poor product, poor customer service!!

I have a 3 month old KitchenAid that has been serviced 4 times and STILL DOESNT WORK. Dan Marc Appliance who is the servicing company for Whirlpool has replaced the pump and the control board. Yesterday the technician and the supervisor promised it was fixed. They ran the test and no errors were detected. Loaded the dishwasher and ran it using the recommended settings and dishes came out dirty. They say there is nothing wrong with the dishwasher EXCEPT IT DOESNT WASH THE DISHES. Get the Bosch. KitchenAid is terrible to deal with, their chosen technicians are terrible to deal with and the product stinks.

For what should be the top of the line for the Whirlpool Corporation, you should run not walk away from any KitchenAid dishwasher you see in the showroom. We purchased a new home less than 3 years ago which had a brand new Kitchenaid dishwasher. We are a family of 6 who cooks at home most nights so the dishwasher gets a lot of use. In the less than 3 years we have had the control panel motherboard replaced 2 times (thankfully under warranty) and last week the dishwasher started to leak significant amounts of water ruining part of our kitchen floor. We had a technician come out and he knew right away it was the sump. He openly said this thing is a lemon which Whirlpool has known about for years and refuses to fix. We asked if we could fix it and his response was Sure, these are one of the parts I carry with me to all jobs because they fail so much. However the repair cost was almost $500 so we have decided to send this piece of junk to the curb and purchase another brand. Whirlpool has lost a customer for life.

I got a new KitchenAid refrigerator from Home Depot. It took 4 weeks to be delivered. Then just 3 weeks it broke, nothing works. I call KitchenAid customer service only to be told their computer system is down and there nothing she can do. So I ask to talk to a manager and she hang up on me. Really just brought a 4000 dollar refrigerator and this is the way I get treated. Do yourself a favor and dont buy KitchenAid.

My KitchenAid Superba convection oven was self-cleaned for only the first or second time last night (bought in 2003) and now it will not heat up. I followed the instructions exactly, and the self-clean feature worked fine. Now, all of the electronic controls work, but apparently the thermostat burned out. I have read scores of complaints about this same issue, yet KitchenAid is not admitting a problem nor paying for the repair. Ridiculous.

We purchased a KitchenAid (R) 5-Burner Gas Freestanding Double Oven Range 4 years ago. Almost from the beginning, we have had problems, particularly with the controls. We have had to replace one, or possibly two (cant remember) of the handles, three times, all at our cost. They simply were stuck and would not turn. However, what is more of concern is that the controls will turn to the on position simply if I brush up against one of them. Oftentimes I will hear the click, click, click that alerts me that the controls have turned on but have not ignited. However, frequently, there is no click; I am just alerted to the fact the stovetop has turned on when I begin to smell gas. This seems to me to be a major safety issue. I have talked to the company, to no avail. They tell me its out of warranty and I would have had to address this issue within the first year. As these things go, I cannot remember when we first experienced the problem. I suspect I probably thought it was just a fluke at first and did not think much about it. But, regardless, I would think KitchenAid would want to assure that no one experiences a major gas leak due to their faulty equipment.

Had purchased a KitchenAid refrigerator new in September 2013. On January 3 the refrigerator broke AND WAS LEFT WITH NO REFRIGERATION. Being under warranty KitchenAid sent out their service repair service. On January 8, the service repair came and said they had to order a part. On January 14, service came back, installed part and that was not problem, had to order another another part. January 22 came, installed part, didnt work, said had to order another part. January 29 returned installed another part, still didnt work, said that new part installed was defective, had to order another part. On January 30, I called KitchenAid and stated that I wanted a different repair person and they would not do so because their repair service are qualified technicians. January 31, installed yet another part, didnt work and said it was unserviceable and wouldnt come back and refrigerator had to be replaced. KitchenAid said they would not replace but wanted to get another opinion. February 6, 2nd company came out and wanted to order more parts. In the meantime, we have Four children and have been LEFT WITHOUT A REFRIGERATOR for excessive amount of time. Never seen service like this before. Please help because in the middle of all this more than several phone calls transpired and its obvious that no one at KitchenAid could care less that a family is left without a refrigerator.

I have had my dishwasher for 2.5 years and so far it has filled with water and I have to keep turning the garbage disposal to drain out the backed up water. Today, I turned the dishwasher on and the water filled inside and then started to drip from the door onto my kitchen floor. Not sure I would buy another KitchenAid. I have never had this problem with any other dishwasher before. Very disappointing.

First off, I dont see how you guys are still in business. I bought a refrigerator and paid 3000.00 dollars for, and now it wont even cool in the fridge and freezer. I called KitchenAid and purchase extended warranty (my fridge is only 1 year and 2 months old). The warranty is for a year from factory. KitchenAid uses an third party to come diagnose the problem, and they dont even take the time to troubleshoot and fix it. I will never again buy a KitchenAid product. Their business is horrible and they dont give a ** about the consumer. This is unbelievable and Im going on three weeks without my refrigerator being fixed. Every time I call, its a different story. It will be a miracle if it ever gets fixed... Do not buy Kitchen Aid... Never again.

We bought our fridge model # KFIS29BBMS00 five months ago and started having trouble with the freezer not working. Weve had a technician out here four times and hes coming again today. I have called KitchenAid twice and they just gave us an extended warranty. They dont care about us and will not stand by their product, and we still dont have a freezer. Ive been out a lot of times and not to mention the food that weve lost. Everyone knows food is not cheap. Please dont buy any KitchenAid product. Id buy an old GE first.

I am a semi retired senior that saved to purchase my last (what I thought at the time) kitchen range. I have owned KitchenAid ranges in the past and have been very pleased. There were two reasons I purchased this particular brand, it doesnt make any fan noises and for the self cleaning system. To my delight the stove is very quiet and allows an option to turn off all the normal beeping noises and the elements work well. That being said I have never been so disappointed with an oven cleaning system, it DOES NOT WORK AT ALL and yet the company continues to produce this system misleading the public. To me this is a criminal offense except I have no way to make them accountable. I am so disappointed with KitchenAid that they would associate themselves with such an inferior product. It is crucial for me to have a self clean oven and as one of thousands I am now stuck with a product I have come to hate in my kitchen. I am an avid cook and now find there are many products I am unwilling to cook as I have no way to clean my oven. I made wonderful Yorkshire puddings the other night and my husband spent two hours trying to clean the oven but the interior is so shoddy (not really a porcelain coating just some cheap material that cant withstand a proper cleaning and wont come clean with water being heated to 200F doesnt matter how many times you try). The first time after I used the self clean (I have only had the stove for 4 months and cleaned it 5 times) I sat down and cried, having spent so much money and having so much disappointment was a bit overwhelming. I called the place I bought it, they are really great, said the only thing they could do was to sell me a different stove at cost. I appreciated that but I now dont have the funds to do this or I would just to get rid of my stove. I have an extended warranty but this is not considered a warranty issue. I really have trouble with KitchenAid not standing behind their product but more so with a problem they know exists but keep producing, and as consumers we seem powerless to enforce change. As a side note, the oven wasnt hot enough and it does have an option to calibrate the temp. but even so because the oven is not well insulated or made of quality porcelain. During the cooking the temp. can drop as much as 50 degrees before it heats up again which can really affect the cooking process. So all around in general not very happy.

Im a Hurricane Sandy victim - most of my house wiped out. Rebuilt and purchased all new KitchenAid appliances in 2013. Within a few months, dishwasher had a leak (fixed) and rust spots and discoloring of door panel - poor quality steel. Customer Service says these are cosmetic and they are not responsible. Rust spots probably because we live near the water. ABSURD! ALSO - electronic panel on door failed - option lights not working, trying to get fixed.Refrigerator- Control panel failed- shows false high temps and warning lights - was replaced. Failed again. Trying to get panel replaced again. Quality Control needs to look at hundreds of complaints on the internet. Still have great stress from Hurricane Sandy - KitchenAid is causing more stress. Very unhappy - spoke with my contractor about dropping KitchenAid from their product line. What happens when the warranties expire? Will I have to pay for these future quality failures? Would not recommend your products.

Like the freezer on the bottom like a chest. Like the middle drawer for meats & veggies. Food is accessible, easy to locate. Have had this refrigerator since 2003 & had no maintenance issues. If we ever get a new one, it will likely be a similar model, maybe in a flat finish.

KitchenAid Dishwasher (KUDS01FLBL6) Motor Failed - Our dishwasher is only 7 1/2 years old and is typically used only once every two weeks, lightly at best. The motor has failed. The replacement/repair will cost approximately $300. Even more unfortunately, this is the second repair weve had to make on this machine. There also seems to be a pervasive problem with the control boards catching fire although this model has not yet been recalled. Itll probably have to catch fire in order to get assistance from KitchenAid customer service. This product seems to have been engineered to fail. In the future, Ill choose a different brand.

I am a renter and had this stove purchased secondhand for me when I moved in. I used the oven for the first time last night making some fries. The oven wasnt even at 400. I was checking the fries and as I went to close the oven door it accelerated at the end because of the pivot. The handle jumped out of my hand and closed on its own force. The moment it closed the entire front glass window exploded out onto my bare legs. I had multiple cuts but nothing serious. I am glad there are these testimonials from other people as I am worried that my landlord would be held accountable for the fix.

This refrigerator works ok, but there are some issues. Both doors have to be opened in order to get the crispers open. That is kind of a hassle. Also the left door never seems to close fully. It keeps popping open and setting off the alarm.

Bought a high end KitchenAid dishwasher at a cost of almost 1600.00. The very first time I used it, it leaked large amounts of water onto my new hardwood floor. It arrived with a dent in the front panel. KitchenAid refuses to replace the dishwasher even though it is within their 1-year warranty period. They want to send a new tub then have the repair technician disassemble this one and rebuild it from the old and new parts. And, because we didnt install it within 30 days of purchase (because our kitchen reno took longer than expected), their cosmetic warranty has expired and they wont replace the door without a charge to me. The dent in the door seems to indicate damage to the unit before I ever received it. The leak of this brand new dishwasher is in no way my fault yet they refuse to replace the unit. If I had known this was their policy, I would have NEVER purchased a KitchenAid. I have a Samsung refrigerator. The delivery people scratched the outside cabinet - Samsung replaced the entire refrigerator with a new one. It appears that when it comes to KitchenAid, buying American is not the prudent thing to do.

KUPD02CRBL3 Dishwasher starts and after a few minutes the door pops open and it stops... Sometimes when I clean residue near bottom of the door or keep object away from vent in upper left of door, it will run. Unit is 7 yrs old. It has great capacity, is quiet and cleans well... just would like to know what the heck is going on with the door.Updated on 09/25/2015: I used the diagnostic to reset maintenance cycle that was located on the backside of the bottom plate of the dishwasher. So far its working well. Hope this helps everyone... also going to clean out area inside under spray wand to make sure there is nothing in pump area.

In spring of 2011 we re-modeled our kitchen and purchased 3 KitchenAid appliances: dishwasher, refrigerator and microwave. On Sept. 10, 2016 I called a KitchenAid authorized repair shop (Dan Marc Appliance, because the top inside of my microwave had a hole in the roof). On Sept. 14, the technician arrived and I was told the part will be ordered. On 9/29/16, I called Dan Marc for an update but they had no information. On 10/3/16, I called Dan Marc again and was told the part was on back order. On 10/21/16, I called Dan Marc again for an update and they told me the part would be in by 10/26/16. Its now 10/30/16 and I havent heard from Dan Marc. I would buy another microwave, but Ive already paid Dan Marc for a service call totaling $120. My microwave is only 5 years old so I cant understand why it takes 8 weeks to get a replacement part. I will never buy another KitchenAid appliance again!

We did a complete kitchen remodel Jan 2012 and chose a KitchenAid double oven. Model #KGRS505XSS02. It’s been a super disappointing experience all the way around. The rubber feet broke on the stovetop grates. Kitchenaid and Lowe’s both said that’s not under warranty and they don’t sell the feet alone so we would need to replace the entire grate for much higher costs. It scratches the stovetop! Next the top oven igniter broke. It was repaired under extended warranty I purchased, not by Kitchenaid. Knobs broke next, would not turn. Again fixed under my extended warranty. Next bottom oven igniter broke but now not under warranty. Next top oven igniter broke again! We called Kitchenaid very angry but they offered no resolution. Now top oven igniter has broken for the 3rd time!! What’s up with Kitchenaid? We got a lemon for sure!

My mother passed 4 and a half years ago and gave me some money so I decided to invest in a nice gas stove since my daughter went to culinary school. Less than four and a half years one burner went. Locked up. Second burner went. Handle locks up. Third burner went. Handle locks up. This week my oven quit working. It has a small oven on top. Big convection on the bottom. Now the big oven convection oven totally quit working. What a waste of money.

I purchased a KitchenAid French door unit with the freezer in the bottom. Shortly after the installation, the seal on the left door failed. Then, the freezer did not work. Then the hose to the ice maker let go and caused major water damage to the room below the refrigerator. Now the unit wont cool. I am done with all KitchenAid and Whirlpool products. Leaders of these companies should be ashamed of themselves. Ripping off American consumers is criminal.

I have never been treated more poorly by a company in the United States. I was sold a stove with a defective cooling mechanism and ever since it has caused me hell. KitchenAid outsources all of their repairs to Whirlpool who has DESTROYED my $1500 stove in order to fix the fan. They have forced me to stay home from work for over 2 weeks worth of time due to repairs caused by the previous repair damage that theyve caused. Every time they leave I find another rookie mistake that has caused additional damage. I am FED up with this company and will never buy from them again. They refused to provide me a new stove when asked. I have had it. Still waiting on someone to come back out and fix the last damage theyve caused.

Purchased a KitchenAid dishwasher 9/2012. Within the first year it required service on its electronic board. This was done under warranty. I purchased a service plan which covered the dishwasher until 8/18/2015. Of course the dishwasher didnt break down again until 9/8/2015. This dishwasher cost close to $2,000.00. For that kind of money it should last longer than 3 years. I will never buy a KitchenAid again.

I am sick to my stomach... Just redid my entire kitchen in KitchenAid products thinking they were a good investment. The built-in wall oven is the WORST. I have used it once, for one batch of cookies - 350 degrees, bake time - 10 minutes. The first sign of trouble was how loud the oven was when cooking, seriously annoying. I figured I could get used to that, thinking it was just new technology at work. Was I ever wrong. The fan (and it is loud) has continued for an hour... As I write this, it is still as loud as can be. And we are talking only 10 minutes of cook time at 350 degrees! I am so bummed I cant stand it. I have never written a review for anything in my life, but because I know that I am going to have absolutely no recourse on this (I can hear it now... But there isnt anything wrong with the oven), Id like to prevent someone else from making the same mistake.

We just bought a new 32 built in KitchenAid refrigerator with french doors and bottom freezer. It is fine except that the door slams shut upon release. If the door is open and I just let go of one of the doors, it slams really hard and its so annoying! Had someone out to look at it twice, and they said that there was nothing they could do. That apparently theyre all that way. Has anybody else else experienced this? Paid $9000.00 and I would think that it would be able to close properly without jumping out of my skin if I dont remember to hold on to the door and gently close it!

I bought KitchenAid oven on 8/2002 KEBC208KSSO. The control board was replaced in 8/2006, again in 2/2007. Again, the control board has failed and needs to be replaced! Is this a quality product? KitchenAid refuses to take responsibility for a crappy product.

Kitchen Aid stainless steel build in microwave model KBMS1454. I do like the door that opens down rather than swing out. Has a cool down fan that seems to run a long time, although I have never had a microwave with a cool down fan before. Cooks food evenly and quickly.

Architect Series II Model KDTE704DBL0 is a $1,799 piece of junk. We purchased this top of the Kitchenaid line dishwasher to replace a 16 year old Bosch dishwasher. It was installed on May 11, 2015. Just two years later, in May, 2017, the control panel which operates the entire machine failed. It was still under warranty (labor not covered). It took a week to get the part which was replaced on May 26, 2017 at the cost of $100 for labor. About two weeks later, on June 10, 2017 the replacement control panel failed. This time it took over two weeks to get the replacement part. It was installed at the end of June. The owner of the appliance store gave me a break and only charged $50 labor this time.On Thursday, September 7, 2017 the second replacement control panel failed. And I am once again without a dishwasher. I have not yet heard when the third replacement control panel might be delivered and installed. And even when the dishwasher is repaired... After this how can I have any confidence that it will work for long? It was a horrible decision to buy this dishwasher. The price was three to four times the cost of the average dishwasher. I thought we were purchasing a quality product that would last for many years. I am so disappointed by how unreliable this dishwasher has proven to be. I wish I had stuck with the Bosch. My sister bought a Bosch for $1,200 a few months before I needed to replace my 16 year old Bosch. Its working fine and she loves it.

Currently have a KitchenAid gas stovetop, approximately six years old. Very pleased especially with the center burner which is more powerful. The treated stainless steel is extremely easy to clean. I do like the design and the fact that it is self lighting and will re-light if the flame goes out. KitchenAid double wall oven is much older and has been extremely reliable, it’s used quite often and very much like the convection feature and the construction.

We purchased a KitchenAid Dishwasher 1 year ago. Worked fine - quiet, clean dishes, etc until 9 months into the purchase. I began noting peculiar smell and dark scum near drain at front right corner. Store informed me that the drain line that went into the new garbage disposal under the sink may be too low. We raised the drain hose to be above and this seemed to work for a couple of days but the swampy odor has returned as well as a chalky haze on some of the dishes on the lower rack. I am now told that the problem may be in the control panel. Really?! This is too new an appliance to have this type of problem. I do not think Consumer Report truly assessed the quality of workmanship when they recommended this dishwasher.

Wish I had never purchased KitchenAid appliance. Beware. We have a double confection oven, induction cook top, dishwasher, microwave and fridge...all of them are junk. Oven door was broken right out of the box. Took about 1 month to get a new one and it doesnt work like they advertise that is for SURE. Dishwasher blew the hoses, ruined my kitchen floor and ceiling in the basement. Service man came and said oh yes we know that is a faulty clamp, fixed it and put a huge scrape in my hardwood floor. Fridge blew the hose to the ice maker, again my hardwood floor and ceiling in the basement service guy came out. Oh yes we have a fix for that...it is a faulty piece. Microwave just stopped working, service guy had no idea and wanted us to uninstall it so he could take it with him (it is an over the range hood microwave and weighs about 200 lbs) but he managed to get it working.Induction cook top blew up, smoke and all 1 year to the day of installation (but it wasnt covered because the appliances got delivered before they were installed) had to have a huge argument with customer service that the warranty was 2 years on major components. They said it was not a major component even though the cost of the new board was $800.00. They finally agreed to cover it. Was without a stove for several weeks. Then the dishwasher went again. My hardwood and basement ceiling all water damaged again. This time the water blew the board in the dishwasher. Over 1 month to get the parts just got it fixed 2 weeks ago. Then last week the Microwave stopped working again...still waiting for service. This was my dream kitchen that has turned into a nightmare. Every time I need service I need to take a day off work. I have replaced my ceiling tiles 3 times in the basement, my kitchen floor is warped and gouged and you know what they told me? That is not our problem take it up with your house insurance!

I bought a Kitchenaid refrigerator model no. KFIV29PCM501 in June 2014. Within 1 month I had problems with the water dispenser and the ice maker. It took 3 months to get the parts and the service completed. Within 2 weeks I am having the same problems - water dispenser does not display the correct amount of water being dispensed (if you are measuring your water intake this is a good feature to have) and the ice maker does not make enough ice to serve 6 people within a 3-hour period. When I pay close to $3,000 for a refrigerator I do not expect to have to pick up bags of ice to serve a few guests. Also there is very limited space to store tall pitchers, milk, or wine bottles. DO NOT BUY THIS REFRIGERATOR!!

I think it is a design flaw. No vent to let steam escape in dry cycle. Chat with person didnt help. Tried calling and was told it would be a 80 minute wait. Old dishwasher had a vent in the door, worked well, but circuit board went out.

Horrible French door fridge model KBFS20EVMS. We have had many problems since we bought this less than six years ago. The refrigerator portion is set on 44 and still freezes the food. The icemaker stopped working. The fridge leaks. Ive had that cosmetic rust issue on the exterior. The seals are shot and I cleaned mold/mildew from the rubber seals. Avoid KitchenAid products.

I remodeled the kitchen in 2007. Refrigerator, freezer, 2-drawer dishwasher and combo micro and oven all broke down in Nov. of 2012. I called service for all appliances to be fixed. Freezer was fixed w/ new motor (service man stated KitchenAid knew of the problem for many years w/ no recall). After 3 months and 2 servicemen from different companies, oven is still not fixed. The parts KitchenAid suggested to these servicemen did not work. KitchenAid again knew of a problem with both ovens and did not recall. After many months without any ovens, I called KitchenAid. I asked for suggestions. All I got from the customer service rep was silence .... and then a sorry. He told me that he could not help in anyway. I spent $3200 on these ovens that only worked for 5 years and I cannot get parts to fix them. I will never purchase a KitchenAid appliance again.

KitchenAid Refrigerator/Freezer, Model: KFFS20EYWH00 - Purchased in 2012, this model has double doors and a freezer drawer below. The gaskets on the doors include, at the lower inside edge, a flange. I dont know its purpose. In this instance, the flange on the right-hand door became torn simply from opening and closing the doors. We contacted a repair person, who collected the $95 price and ordered from KitchenAid a new gasket, but KitchenAid no longer offers it in white (like the original) so we had to accept grey. When it arrived he came to install it. It was about 1/4 inch too short in the length. We thought it was his error. We researched and found the gasket online, but also talked to a KitchenAid rep who agreed wed found the right one, so we ordered it. It came; it was exactly like the one ordered by the repairman- just a little too short. We returned it, with a letter (one copy sent with the return, the other mailed directly). We have heard NOTHING from KitchenAid. Its strange and frustrating that they arent making a replacement gasket in white, but a lot stranger and more frustrating that they offer a so-called replacement that isnt the right size.

Kitchen Aid 3-door fridges, that is double door on top of a freezer door are the WORST design ever. After few years the doors will not close the hinges will break and the compressor will fail. I DO NOT RECOMMEND THIS GARBAGE AND CHEAP PRODUCT. Save your money and go with the competition.

We are in a new condo and wanted our new refrigerator to be counter depth. I always thought of KitchenAid as a high end brand than other manufacturers and they made a counter depth stainless steel refrigerator. The cost was a lot more but we thought we would get a quality product. In less than 3 months outside water dispenser came on each time we used the ice maker. The outside water ran for a short time each time. Because of the worldwide Corona virus we were not willing to call a repair person to come into our home. Each time the water would run down the front of the stainless steel refrigerator and I would wipe it up. In spite of polishing it the stainless steel door on the freezer side became stained with watermarks. Over a couple of months of polishing the the stainless discolored looks rusty.a It is not yet a year old.We called a repair person three weeks ago and we are being told the ice maker will be replaced under warranty. I plan to contact the store we bought this and ask for the front doors to be replaced or the refrigerator to be replaced. We live in Mexico and bought this at a well established store with a great reputation. Friends of ours bought a different brand refrigerator and the stainless steel is much heavier and a better quality. I have also compared the stainless on the front of other refrigerator manufacturers and many are more superior to the KitchenAid. What has happened to the KitchenAid brand? If I could rate my experience lower than one star I would. BUYERS DO YOUR HOMEWORK. ITS NOT WORTH BUYING A KITCHENAID REFRIGERATOR.

Second visit already by tech. Said it needs new motherboard for 4 year-old fridge (never had problem with old fridge!). Had to throw at least $100 worth of food. Got new motherboard, STILL NOT COOLING. Now fridge SMELLS. Im getting sick and tired of this stuff. Did I buy a piece of crap? Oh, BTW, tech said the motherboard comes with a 90-DAY WARRANTY!! Who are they kidding? 90 ** days!!!

This machine was at least $200 more than the other machines. We bought it from Best Buy. We wanted a top-of-the-line washer that was a minimal fuss. This machine already broke once, but was covered by warranty. Thats not the worst of it, however. IT WILL NOT CLEAN YOUR DISHES! If you like hand washing dishes before you put them in the dishwasher, or scrubbing them after they come out, this machine is for you. Also, its NOT A KITCHENAID - its a Whirlpool (garbage) with a KitchenAid badge. Boooo

I purchased a KitchenAid dishwasher model KUDC20CVSS4 in September 2010 to match all my other KitchenAid SS appliances. It will not totally rinse off top rack dishes and glasses of food residue, and as a result, food particles harden on them so bad that I must soak them in the sink to get them cleaned. I had repairmen out periodically since November 2010 to fix the problem. I have been told to run hot water before starting dishwasher, scrape/rinse dishes thoroughly before washing, switch to liquid Cascade from powder or tablets because H20 doesnt get hot enough to dissolve it, and to run dishwasher with 1/2 to 1 cup white vinegar on occasion. Nothing has worked. The bottom line is that we bought an $800.00 lemon with no recourse. Oh yeah, I was also told that new dishwashers are all made the same since the government enforced new Energy Use standards. I think its baloney being sold to me in order not to buy a new dishwasher (which we are considering). KitchenAid knows about the problems with this unit since it is now discontinued and replaced! I wish they would replace my dishwasher and start a class action suit against KitchenAid.

Just have to add my .02 here too. I used to have KitchenAid everything in my kitchen. Our house came with KA appliances, except for the range, when it was built back in 1987. All the appliances lasted, without issue, until we had a remodel done in 2005. We got a new Dishwasher, Range, and Fridge. The fridge was a nearly 2000 dollars French door style fridge. The range was a slide-in gas/convection oven. It cost roughly $1800. The DW was about $800. The Dishwasher was a Bosch. The Fridge and Range were both KitchenAid. Of the three, only the Bosch is still going. Two years ago, the fridge compressor went out suddenly, and it would have cost 600 dollars to replace it. We opted to buy a new fridge for about $1600 - we went with a Samsung. Never did like the KitchenAid fridge. On the other hand, the KitchenAid range was actually a good piece of equipment. I liked it very much... That is, until I used the self-destruct feature, oops, I mean self-cleaning feature. Yes, we had never used the self-cleaning feature of the KA range until about a week ago. We usually cleaned it regularly by hand, as the messes were small.We decided to use the self-clean feature, for the first time, and guess what? It shut down in the middle of the cleaning. The door was locked, and the control panel was not responsive. I got online and found this was a very common occurrence for KA ranges, even ones that were nearly brand new, my range included, as we very rarely used the oven, we almost exclusively used it for the cooktop.So, thinking that this wasnt a wear-and-tear issue, and that the self-clean feature caused the failure, I thought Kitchenaid/Whirlpool would be more than willing to give me some assistance with this. Ha ha, silly me. After nearly an hour on hold, the first rep told me to reset the breaker to the range and wait for awhile to see if that fixed the problem. I reluctantly agreed, and, of course, it didnt fix anything. I called back and this time they told me they would have to set up a service call and it would cost me. Now, again, silly me thinking since the poor design/defect of the stove caused it to fail, I thought they would be gracious to give me a one-time call, or at least send a free part or something. However, no, they didnt care at all and basically told me to get lost and they wouldnt take responsibility for the defect, or stand behind their product.So, after two crummy experiences with KA, and over an hour dealing with customer NO service, I have decided to replace the range with a Bosch, yes, the same company that made my DW that is still going like a champ. I will never, ever, purchase a KA or Whirlpool product again. I hope anyone who reads this will decide to be thoughtful about your money you spend, and if do purchase KA/WP, dont expect any kind of customer service, or a company that stands behind their products.

Most unbelievable experience I have ever had in my life with an appliance (KFGG500EWH2), the other KitchenAid products have been fine? I bought this oven before Thanksgiving on 11-15-17. My wife just noticed now on December 25, 2017 that the top of the oven door and around the controls the white paint is turning Brown?!? I havent hardly used the oven but a half dozen times, a couple of pizzas and the turkey on Thanksgiving. We noticed on day one the stove top was more than just hot to the touch on Thanksgiving...more like untouchable!!! I will check the temperature now to see how hot it is getting.My guess is if it isnt a design defect, there may be some insulation missing in the door and or around the front of the stove top... Im not taking it apart to see why... This is more than disappointing. I will contact the manufacturer and the distributor ABT tomorrow to see what they will do. I have never seen anything like this before, this is the 3rd oven I have owned in my life, and never had this issue. I will post the receipt tomorrow if it lets me append this.

My KitchenAid oven sucks! This is now the 3rd time I have a problem with the self-cleaning upgrade in my oven. The thermostat fails with the heat of self-cleaning. This time, however, the main keypad is fried. Almost $500 just for the part, not counting labor and install. Thanks, KitchenAid, for delivering a product that is only successful in earning you more money! I could not be any more disappointed in their complete lack of responsibility in standing behind a product for which they make so much money. Brand new two years ago, and I continue to have mounting expenses for an appliance that was touted as being wonderful.

Purchased over stove microwave 3-4yrs ago. KHMC1857BSSO. The microwave was rarely used and there is a crack in the plastic seal around the door, KitchenAid refused to fix it even though I have warranty. Now the door wobbles and gets jammed. Still under warranty, called customer service and they will not fix - calling it cosmetic. Do NOT purchase their extended warranty, its a ripoff. Extremely dissatisfied with KitchenAid and their customer service.

We started having issues with our KitchenAid dishwasher, KUDS301XBLO, potscrub light staying on just after the one-year warranty was up, but we were able to reset it. Then we noticed the dishes were not getting clean and the potscrub light was staying on. It will not even complete a cycle. We have only had this dishwasher 1 and 1/2 years. I called to ask about the 2- to 5-year warranty that covers all parts of defective equipment and was told I had to pay $129 service call for them to come and look at it, then I would have to pay for parts. I was offered to buy an extended warranty for $259. That seems like a lot for a dishwasher that cost more than $800 a year ago. I have been reading that the control panels have been malfunctioning and starting fires. I am very upset that this higher end dishwasher is less reliable than a $400 one. I have also read that the manufacturer is aware of this problem and has failed to recall this product.

I bought my side-by-side fridge at Sears as part of a suite of new KitchenAid appliances. I had the kitchen in my 100-year-old house completely remodeled last summer, and the new KitchenAid refrig, dishwasher and range hood were the centerpieces. The refrigerator just fit under a new custom-made wooden cabinet (designed around it) and beside a custom-made cabinet with granite countertop. Price for the refrig: $2, 266; price for the kitchen remodeling: @ $30,000. I started getting letters from KitchenAid right after buying the products about buying an extended warranty. I figured that $2,000 refrigerator was likely to work for a good long time. (Of course, this was a very naive view of present-day appliance quality.)The new refrigerator was installed by my contractor on Aug 15, 2012 and was a problem right from the start. The icemaker didnt work when we first plugged it in, and a service call from Sears was necessary to get it working initially. In early June 2013, both freezer and refrigerator stopped cooling. By the time we realized the problem, the food in our freezer had thawed out, so we each ate three pork chops and a lot of melting ice cream and called Sears for a repairman. We couldnt schedule a repair appointment with Sears A&E Appliance Repair Service (another horror story) for a whole week, so we brought two camping coolers up to the kitchen, put the food we really needed to keep - milk, eggs, butter, etc. - in them and started making a daily trip to the store to buy $4 or so worth of ice.I took a day off from work to meet the A&E repairman. (A&E schedules their appointments in four-hour windows - 8:00 am to12:00 pm or 1:00 pm to 5:00.) The repairman finally arrived, took the whole refrigerator apart and said it needed a new evaporator. He said the part would be delivered to our house by UPS in about a week. So we continued buying ice, emptying the coolers, and eating out a lot. The part finally came and we got calls from A&E asking us to call them and verify that the parts had been delivered. When I called, I was put on hold and then finally spoke with someone whose English was so heavily-accented I really couldnt understand her. After loudly repeating, The part is here! The part is here! over and over, I hung up, hoped the repairman would show up, and arranged for another half-day wait.A new repairman wed never seen came the second time, opened the parts box, and commented that the evaporator was all banged up. I took a look and it was obvious that a number of the flanges or fins or whatever were bent. He tried to bend them back into shape and said, Theyll be fine. It wont make any difference. I left then, but my husband was there with the repairman. When I returned a couple of hours later, my husband told me the repairman said the wrong parts had been delivered. He had ordered new parts and they would be delivered in about a week. We scheduled another repair visit. That was when we got sick from eating the food in our cooler.The whole situation was making me really angry and depressed, so I called Sears Customer Service (another nightmare) and the woman I spoke with recommended that I use dry ice in my coolers, which would have required that I drive across town to pick it up. Before the next repair visit, we were asked to make another verification call, which I made. Around 8:30 the night before the visit, A&E called and another English language-learner told me that the parts had not been delivered and the repairman wouldnt be coming. I had already arranged to miss work the next day and two boxes from UPS were sitting in my hall. I started calling anyone I could get in touch with to tell them to send the repairman, that the parts were there.I guess I convinced someone because the first repairman showed up the next afternoon at 1:00. He opened the boxes, said the essential parts were there and again, took the refrigerator apart. He installed the new evaporator, but said he couldnt get the pressure right. He spent a lot of time on his cell phone talking with another repairman who was advising him. Finally, he said, Ive done everything I can. It may cool off by tomorrow, but if it doesnt, call A&E and tell them to send Bob **, the person he had called for advice. The next morning, the refrigerator wasnt cool at all. I called A&E and asked that they send Bob out. I was told he was out sick but would come the next day. The next morning, they called back and said he was still sick. I called A&E back, got another ELL on the phone and asked to speak with his manager so I could understand the speaker. I was transferred to another number that rang for five full minutes. No one ever answered the phone. Since then, I have learned that no one ever answers that number. By this time, my entire life centered around the refrigerator. Sympathetic friends were inviting us over for dinner and showing up with casseroles. Of course, if we didnt eat the whole dish, we had to throw the rest away because we were afraid of the food in the cooler. After another few hours on the phone, I contacted someone at Sears who arranged to have a loaner refrigerator delivered to my house. Again, I arranged for a delivery. Now I had a new, broken KitchenAid refrigerator in my kitchen and a small, dented GE in my dining room. I moved my milk into the loaner and bought some ice trays.I continued my calling and got a secret number from someone at Sears that enabled me to speak with a Blue Ribbon service person at Sears (talk about oxymorons) who sounded like hed had a LOT of Xanax. The Sears employee who gave me the number said, Dont tell them where you got the number. Is this a number available only to movie stars and Columbian drug cartel bosses? After hearing a condensed version of the whole awful story, the Blue Ribbon man I spoke with said Sears would replace the refrigerator with one of equal or lesser value. I reminded him that the price had probably gone up over the past year and that I had bought the original fridge on sale. This seemed to throw him for a loop. He said he had to get some more information and hed call me back in a couple of days.I called the Blue Ribbon number again this morning and asked how my refrig had been rated by other owners because I wasnt sure I wanted another fridge just like the first one if it was going to be the same piece of junk I got last summer. (Product ratings and customer reviews werent available to me online because the appliance was a special order.) But the guy at the secret number had reviews. There were only five reviews and four had given the fridge a one--out of a possible five--points. The reviewers had reported problems that sounded like mine. I then called KitchenAid and they informed me that the only KitchenAid refrigerator that will fit into my custom-built kitchen is the same one-rated model that I now own. So much for the carefully planned kitchen with the matching appliances. If Im lucky, Sears will have something that will fit in the spot built for the other fridge.

Kitchenaid French Door - I hate to give this one star when it deserves none at all. I paid over $3000 for this lump of useless metal 2 years ago and the repairs have been countless. Fortunately I also purchased a Sears Service contract. It is now on its fifth ice maker and has had fans, sensors and boards replaced. Admittedly all covered by the contract but the inconvenience involved is important. I just called for a service repair which will be in 8 days. When he comes, he will have to order a part and the appointment will be two weeks on from that. In the mean time we have to buy ice. I bought Kitchenaid because I thought they were reliable but never again. Surely someone makes a decent product.

We have a KitchenAid Double Wall Oven purchased at Sears in 2001. Just now, fully out of the ten year warranty. Its model no. YKEBSDB3 and serial no. YK210XXXX.This unit has been nothing but trouble since we got it and we are at the point of replacing it. In Canada, this unit sells for over $3500.00. I never even thought to check consumer reports before we bought because I knew (ha!) that KitchenAid appliances were the top of the line, had an excellent reputation, and felt so lucky that I could financially buy such an excellent set of ovens for the first time in my life. Boy was I ever wrong.I wont go through the litany of issues we have had but they are similar to the rest of the complaints and issues stated previously. We had a Warranty with Sears which has now run out. I have to say the serviceman who does the warranty work for Sears was wonderful and I have no issues with him but, he also disclosed problems with several similar ovens.One easy fix: we have had issues with the door hinges/springs deteriorating and the doors not fully closing, hence the oven not warming. A quick fix is to buy two approximately 1 diameter rare earth magnets and place them on the sides of the door about 3 down from the top so as not to affect the electronic panel. They will keep your door tightly closed.I too, would join in any class action suit against KitchenAid/Whirlpool and will continue to badmouth the company at every opportunity until they had the decency to admit publicly that there are problems with these ovens and offer to repair them free of charge. Thanks for the platform to speak up.

I, like all the others had the same issue with the water leak. Purchased the extended warranty (thank God), had the service company out, they removed the rubber stopper and we were done, SO I THOUGHT. Have had 2 other repair companies out due to the rising temp, frost, food freezing in the refrigeration area, and the compressor running for periods of up to 4 hours continuously. Was told there was a part that should have been put in when the Rubber Stopper was removed. O.K., replaced that part, problem fixed... NO, and told that it is normal for the Compressor to run up to 80% of the day! Have called Lowes yet again due to the compressor running all day, and an electric bill that has jumped from an average of 125.00 to over 200.00 due to this refrigerator. Keep being told by Lowes that they will submit to their Review Board for replacement, but doubt that anything will come of that. I should have listened to my sister, and stayed away from KitchenAid appliances, when she told me 10 years ago that they were junk. With Black Friday coming, ADVICE, run away from this brand as fast as you can!

Purchased a KUDS30IXBL4 dishwasher. One year later it stopped working. Under warranty. $125 later repairman shows up, takes one look at the dishwasher and tells me hell be right back. He doesnt even touch it. He comes in with a new control panel and has it working in 10 minutes. So many of these fail that we keep them stocked on the truck now. Oh, and the worst thing is that the original is warrantied for 3 years, but now that you have a replacement part in it is only warrantied for 90 days. He warned me that I would have problems down the road. One year later and guess what? My 90 day warranty long expired, the control panel has just failed again. It is cheaper to order the part and change it myself. I bought Kitchen Aid because of the brand reputation and quality. Now I know where the AID comes from in the name. Never again.

Sorry, this was a FRIGIDAIRE dishwasher - not a KitchenAid dishwasher!

This refrigerator has been in use since 2007 and I have not has any problems with it. The ice maker works perfectly, the temperature controls and meter for the filter works great. I have the stainless steel side by side cabinet depth model with ice and water in the left hand freezer door. I am very happy with my refrigerator.

This product is an expensive piece of junk. I would not recommend it and beware before buying. Two years ago, I purchased a 24 KitchenAid electric wall oven (Superba) which never worked properly from the beginning. I thought I didnt read the recipe correctly! It never thoroughly baked/roasted in the center and now, the outside of the cake is baked but the inside is raw. Same with roasting meats. The same applies for both regular bake and convection.

Did not always get dishes totally clean, but did a good job overall. When purchased cost significantly more than a number of other brands. Quiet and worked much better than a Whirlpool in my current home.

Innovative product with water dispenser conveniently located inside refrigerator door with excellent value for price. The refrigerator has clean lines with freezer drawer on bottom of refrigerator. Excellent performance over past 2 years w/o any issues.

I purchased a KitchenAid 30-inch gas cooktop. The knobs overheat while cooking and require the use of an oven mitt to turn off. Goldstar and KitchenAid are aware of this design defect with knobs overheating. Goldstar and KitchenAid refuse to do anything about this matter. In the meantime, were stuck with a KitchenAid gas cooktop that is dangerous to use and could potentially cause serious burns while using the knobs. Run, don’t walk way from Goldstar and the purchase of any KitchenAid appliance. Their negligence and refusal to address a problem regarding possible injury is reprehensible. We advise anyone considering Goldstar or KitchenAid to choose another dealer and appliance manufacturer. Dont buy from any company that does not stand behind their product.

KitchenAid 21.9 cu ft Refigerator - KBFS22EWMS. Two year old 22 ft french door fridge with bottom freezer is falling apart. Poor build quality, poor service. For over two months, the freezer portion has be experiencing a build up of ice. We defrosted (manually) and build up began again. Waited for over a month for service man to visit. Upon inspection, service noted two things: 1) thermal defrost coil was faulty and 2) fridge door seal needed to be replaced. Our fridge does not experience abnormal usage, two adults and two university students. Why does a door seal deteriorate after two years unless...... its poor quality or defective... but no warranty?? (I have a 20 year old back of fridge in the basement, no problems other than its almond in colour). Why does a coil not work other than its defective or poor quality..... No warranty??? (I have a 25 year old deep freeze that still works).In addition to the defective manufacture and poor quality of this fridge, neither KitchenAid / Whirlpool or the service company can identify the part (i.e part number) to order, replace and fix the fridge. How do you build a product and not know the parts that go into it? Poor or lack of quality control! In the last two years I purchased a fridge, dual fuel range and dishwasher; all were KitchenAid. All were billed as being the best Kitchenaid had. I have had major repairs now on all three appliances! I bought and paid extra for KitchenAid, their quality was in theory better than most, NOT in my experience. In our home KitchenAid stands for KitchenDisabled or Kitchen in need of first aid. Poor build quality and poorer product knowledge and documentation. Run do not walk away from Kitchenaid/Whirlpool. They have a 1 year warranty on parts; is this because they know that within 14 months you will need to be replaced and thereby earn extra revenue from their parts sale? Interesting strategy and sales plan, poor customer service and reputation. Built NOT to last.

We purchased a stainless steel KitchenAid bottom freezer refrigerator in September 2013. It was fine for a year, but suddenly the PO sign showed up on display board and nothing has been right since then. Upon calling Whirlpool (30 minutes on phone) they suggested we call the repair companies listed on their website. First company we called was Diamond Repair and that guy fiddled around and since he could not figure out the problem, told us that the fault was with the outlet in our brand new built house! Ok, so we called the builder and they looked at it and declared it fine but changed it to a brand new one. Problem continued with the constant beeping and PO symbol on. Then I called Maytag company to look at it and that has been a nightmare. After the first tech left, our water dispenser that was working fine till then, stopped dispensing. They said that maybe it was a coincident that it failed and their tech was not at fault. What!!! They are simply unhelpful. Their techs come out and between the two visits they have changed each and every circuit board, to no avail. Much to our chagrin, whenever I call Whirlpool customer service center, and speak to a manager, they make me repeat the problem, promise me that they will call back and I never hear from them!! One time they supposedly ordered new door for this fridge, but the tech from May-tag came with new circuit boards and did know anything about any door being ordered. I wash my hands off Whirlpool company. The fridge was clearly a lemon. In all the years of owning several refrigerators, this has by far been the worst fridge we have owned but the Whirlpool customer service has been pathetic, to say the least. I will make sure none of my next appliance is even partly owned by Whirlpool!

Kitchenaid 29 cubic ft. refrigerator is a complete lemon. Repair company has rebuilt whole fridge twice, from computer system, evaporator, dehumidifier, gaskets, drawer rollers, ice/water LED pad, and not to mention the pitting (rust) on the outside stainless steel. Best part, its not even 5 years old.

In my quest to contact Whirlpool (US), with perseverance, creativity, luck and detective work I received a telephone call from Whirlpool (U.S.) shortly after my initial review. A Whirlpool Executive (Mr. Chastain) was apologetic and took control and personal responsibility of my problem. Mr. Chastain arranged for a technician to service my microwave to my satisfaction and provided me with a full refund for all Whirlpool service charges (parts and labour). While I am grateful to Mr. Chastain for resolving my problem, it would be helpful if Whirlpool included direct telephone #s (not a call center) and legit email addresses on their website for consumer SOS.

Control panel wore out after 6 years in a summer home. The part has been discontinued so the whole dishwasher has to be replaced!

All Kitchen Aid appliances were bought for a purchased home. Accidentally, a pan hit the oven window glass and broke it. Kitchen Aid or its parent company had zero replacements of glass or whole doors. Zippo...anywhere. I had to repurchase a new stove so I ad an oven to use! Literally, thousands of dollars wasted. I have a Kitchen Aid refrigerator and it is poorly manufactured as well. I had to replace the stove/oven and purchased a GE. I would strongly urge others to not buy this brand. Ever.

Has anyone else been annoyed by what I call a design flaw regarding ice falling behind the drawer? The ice maker drops ice on top of the trigger arm and when the tray is pulled out, ice gets dragged back onto the freezer floor and sometimes bounces out onto kitchen floor. Im dealing with a local business (who sold the fridge to me) regarding the issue. Ive sold hundreds of these and not gotten a complaint. Well, you are now. I have been asked to bring the bin in to see if it is warped or something. Yeesh.

We purchased Made in USA Kitchenaid Refrigerator!!!! 1st 2 years very good But Never again!! Purchased is 8-2017 and starting 9-2019 we have have 4 service calls. Frogs not staying cold 49 degrees. Freezer is OK. The guy comes out Replaces parts computer boards. Lights on and on then it works great. 45 days later 12-10-2019 fridge is 49 degrees again. I want it replaced. Kitchenaid no it’s up to your extended warranty Company!!! Don’t Buy USA. POS. I won’t again!!! I will buy The cheapest pile of crap made Somewhere. It will work better than this $2500 pos.

We bought a KA frig in 2005. We should have learned from that experience. Week 1 everything in frig and freezer was freezing. Service came out 3 times. Finally they removed whole freezer side door (the brains of the unit) and brought a whole new door. Wouldnt replace whole thing just the door. While putting on new door they scratched and scuffed up unit. Yr later ice maker broke. Had to have new ice maker. We have continued to have trouble with it and it is messy. Ice gets hung in shoot, come home water on the floor. Finally stopped using it and went back to ice trays. We paid 2200 for this unit. We redid kitchen in Jan 2011. New slide in range above stove vent a hood vented thru the roof and microwave and new dishwasher. We dont cook a lot. We use the dishwasher maybe 3 times a week. It would not complete cycles but not consistent on which one then the panel lights started staying on, then off. Then it stopped working. After reading reviews we started the breaker thing. Now nothing. It wont be 4 yrs old until Jan 28, 2014 and remember used MAYBE 3 times a week. :( The writing on my knobs on the stovetop rubbed off the first time I cleaned them. The oven temperature has never been right. We have tried to adjust it but no luck. The oven does not cook evenly either. The vent a hood does not draw good. We paid a lot of money for these appliances. I previously was a Jenn Air fan... Loved loved loved Jenn Air. The ONLY reason we went KitchenAid was because the dealer in my town which we have always purchased from stopped selling Jenn Air. If we didnt purchase from them they dont work on it. So after they assured us how good KitchenAid was (even tho we had problems immediately with our fridge supposedly a freak occurrence) we went with the KitchenAid. BIG HUGE mistake. NOW the dealer we bought from so they would work on it for us has gone out of business after 60 yrs. They retired. :( Now I had to call 800 number to find someone. I have been waiting a week and a half and still no call for my appt date. We will never purchase KitchenAid again. Bad product and very costly. :(

KitchenAid Model KUDS30IXBL Purchased from Lowes 3-29-14. Within a few months of purchase, the top rack wheel broke off. Within 2 years, it would cancel and drain within 15 minutes of start up. This began just before Thanksgiving. :( Repairman came out since we purchased the warranty and replaced the rack holder with new metal parts and the front computer. First load of dishes after repair, it cancelled and drained within 15 minutes of start up. Id rather go back to old fashioned nobs and dials.

Bought a $330 microwave and the thing has been nothing but issues. This broke, that broke and the repairmen are great. They worked to fix the issues fast but the thing still is an expensive product and its complete garbage. Will never buy from them again.