I purchased the LG Balance Top Loader from Home Depot June 2017. Recently, Dec 2, 2017 the machine shows an error code and in the tub of the washer the balancer has parted and is no longer connected/attached to the machine. I called LG and Home Depot at least 15 times each just to get someone out here to take a look at the issue but I keep getting the run around. Its now January 3, 2018, I still havent received a phone call nor have I seen a technician. It sucks because Ive purchased a 5yr. Extended warranty with Home Depot and its like money thrown down the drain. The machine is garbage. It takes hours just to wash 1 load. It was making a loud sound from the beginning that I had to report. I would never buy a product of LG again.

We moved into a new house 5/2015, and as a present to ourselves, bought a brand new stackable LG washer and dryer that had been highly recommended in Consumer Reports. We bought LG 4.3 CF WM3370HWA and LG 7.4 CF DLEX3370W from Lowes in Everett, WA. This is a front loader washer. From day ONE this washer would not get clothes clean. It does not matter if you use the recommended detergent (my previous ten-year-old Kenmore used whatever you wanted to put in it, and got things sparkling clean), doesnt matter if you add bleach. It wont do a small load, and we are a retired couple so we dont have huge loads! It also wont wash a load of sheets - it balls them into tiny balls. If you try to wash a mixed load with a couple towels, you repeatedly get the UE (uneven load error). I constantly am standing on my head rearranging a sopping wet heavy bunch of clothing. I NEVER had this before with my top loader Kenmore! It also does not add the detergent in the first part of the wash - it doesnt add it til like 35 minutes into the wash. God help you if you add bleach, everything comes out smelling like none of the bleach is washed out. It makes a very loud chunking noise while filling, also. When you wash socks (and mind you, we are clean people who do not have pets, so its not like our floors make filthy socks)...the socks come out looking like they have not been washed at all - the knit on the bottoms are still depressed from walking...and the socks are not fluffed up at all!We called Lowes, and they said you have to call LG. So we called LG and they sent out a repair person. HAHAHAHAHAHAHA. First words out of the guys mouth when he got there - I have twelve visits today and I cant stay past 30 minutes... Then he went over to the washer, pushed buttons on it a couple times, pronounced it fine, and started to leave. When we stopped him to ask questions, he got very defensive. We told him Its NOT fine, it wont clean the clothes! He said Well, it cleans them, just obviously not good enough for YOU. I showed him the dirt on the socks and he said Well, add more water! So I said Can you please at least stay through a cycle so you can see that it is NOT doing what it is supposed to do? He refused. After he left, we tried pushing the add more water button (which means none of the preset wash choices work...you have to do manual wash selection every time) and it still did not get the clothes clean. Also, yes, there is tons of crap that accumulates in the virtually uncleanable rubber gasket, and yes, we leave the door open 24/7. So far no smell, but I think that is because I use bleach so much and leave the door totally open.Now for the dryer. IT WONT DRY CLOTHES unless you put it on timed dry and high heat! And still, it balls everything into a ball! Our previous Kenmore never did this! And it also has one of those rubber gaskets on the door that fills with lint and you cant clean it out! We paid $2,089 for this piece of crap set and that is a lot of money for a retired couple on social security and a small retirement. I think I hate the LG people for selling an inferior product and not blinking an eye about it. I only wish I had seen this page of complaints BEFORE we bought this. PLEASE DONT BUY ANYTHING THAT USES SENSOR! Sensor does not work. Please dont buy a front loader LG. THEY DONT WORK. And when we called back LG and asked for a different repair person, they told us there was no one else...it was him or no one. Have a nice day. Click.

My wife and I purchased a new LG WT5070CW washing machine in January of 2013. This is a top loading machine. We started to experience mold/mildew smells from the machine shortly after we purchased it. We use high-efficiency soap, use very limited amounts of soap, dry out the entire machine (including the top lip of the washing tub) after every use, remove and empty the soap detergent/softener dish after every use, plus dry it out. We have used commercial after-market mold/mildew solutions to treat the machine. We have also used bleach rinses and vinegar rinses. We purchased a carbon filter bag that we place in the machine when not in use. Nothing seems to help and the smell is getting worse. So much so, that we are considering purchasing a new machine.We contacted LG about our problem and got a canned email response... do this and do that... all of which we had explained to LG earlier that we had already done. By canned, we mean it appears to us as if this response was meant for their front loading machines, as it mentioned making sure to wipe dry the gasket on the door of the machine. Our top loading machine does not have a gasket on the lid. We responded to LGs suggested fixes and asked to talk to a supervisor about this problem. So far, nothing from LG. The LG washing machine and dryer combination were not cheap. LGs customer service department along with their engineering department leave a lot to be desired. We ditched our LG phones earlier this year for Samsung and will probably do the same with the washing machine... although I am not sure what we will replace it with. LG products are problematic and I suspect will not have a lot of repeat buyers.

I bought a new LG refrigerator a few years ago and it has stopped working. Ive called LG and cant get a call back. I paid a local repairman 100 dollars to tell me he couldnt make it work. We are going to buy another refrigerator this weekend. I spent 3200 dollars on a piece of junk.

Resolved.Our LG refrigerator lights are now working correctly and shut off when the door is closed. When I first called LG about the problem, They only recommended repair facilities near me to call at my expense. They did not offer to fix the problem. When I talked to the service repairman to set up a visit, he recommended calling a different number to see if LG would take care of it since this was a common problem with many lawsuits about it before. Before I did that, here is what we did. After we figured out that the lights would not go out when the door was closed, creating the high heat inside. (55 degrees). We unplugged the fridge as one could not unscrew the light bulbs because they were extremely hot. When cool, we re-plugged in the fridge and verified that the lights would not go out when the door was closed. In just those few minutes, the bulbs were almost too hot to unscrew. We unscrewed them just enough so they would not come on. We were screwing them in and out for a couple of weeks in order to see inside, and unscrewing them before closing the door. This was a big pain in the neck. I checked several times before calling LG, that they stayed on after closing the door. With the light bulbs unscrewed, we also verified that the beep still went off when the door was left open for a while. With the light bulbs unscrewed, the fridge was now working great for the cold. Probably better than before. I put a thermostat inside to monitor the temperature and it stayed right where I had it set at on the door. I dont know why, but after a couple of weeks unscrewing and screwing the bulbs in and out, I finally decided to remove them and install new light bulbs to see if they would work. I installed the fluorescent ones, the ones with the curlicue tube, 60-watt daylight ones. They worked great, and they went out when the door was closed. WOW, what luck. The fridge has been working well now for about a week, with much better light than the original bulbs, and they go out when the door is closed. They do not get hot at all. For the other issues in the previous post, I can shut the ice maker off manually when the ice bucket is full, and we do not use the water on the door due to the high cost of the filter anyway. We can live with those issues. At least we will not have to buy a new fridge due to the light bulbs not shutting off when the door is closed. Model LRFD22850ST

My fridge stopped cooling three years after my purchase which is a little disappointing. I feel three years is not a long time. In addition all my food spoiled because of it! However every person I talked to was helpful, friendly, and compassionate. Still waiting on my food reimbursement & no one called me back to extended my warranty... Without a warranty this would have been more expensive so make sure you get the warranty.

Until I replaced the thermostat, the oven was unable to maintain temperatures within 100 degrees. It now works fine. The center gas nozzle used for grilling has never worked and it’s really a pain in the butt trying to remove the top to gain access to it.

I bought a LG refrigerator just a year ago and theres a gas leakage. LG technician said that it was due to voltage fluctuations. When I got the fridge it was mentioned in the manual that its stabilizer free. But I used a stabilizer and in spite of it the fridge is damaged due to voltage drop. Then what poor making it could be???

Purchased 5/2015. Compressor broke down in 12/2015. Took authorized service rep over a month to repair. Mainly because the first service rep sent could not repair the refrigerator. The 1st week of 8/2016, compressor broke down again. Again, the first two authorized LG service rep sent could not do the compressor replacement work. Sent the 3rd service rep on Aug 29th. As of today, Sept. 3, 2016, still waiting for service rep to receive replacement part expected on Sept 12, 2016. This is the refrigerators third compressor in 14 mos. All repair service techs have expressed that LG refrigerators have a going compressor problems. My experience has been besides having a bad LG product, their warranty service is horrible.

This is by far the worst dishwasher Ive ever owned and was the most expensive one! The tines constantly collapse and allow the dishes to tip over. The soap dispenser door is tricky to get closed. Sometimes it wont dispense at all. If the door does come open usually only half the soap is dispensed. It doesnt clean anything. We practically wash every dish before loading, and when you go to unload, half are still dirty. The upper rack will not hold any sized glass or cup well. They constantly tip over. This dishwasher has broke more glassware than you can imagine. The lower rack doesnt want to roll in and out without coming off the track. I hate this dishwasher.

May 2014 purchased brand new LG stove model number lre3083st. Barely used, went to use self cleaning before Thanksgiving. Stove quit working the entire unit top/bottom. Stove would not unlock. I had to fight with LG to get someone down here to fix the product. A repair company finally came. He explained that it had became so hot that it burnt the back of the unit melting the wires. He said he replaced it. I did not attempt to used the method again until this year in July 2015. There are two self cleaning methods on the stove and I was going to use the one that is a shorter cleaning. When I attempted to use it, I realized it did not work. I immediately contacted LG. They stated they would give me a 30 day warranty extension and have someone come out. I waited and a repair service called. They said they needed to contact LG and would contact me back. They never did. Then LG called, left message on August 4 stating that the repair shop would be in touch to fix my stove and if I did not hear from them to call them back. I called, left messages and they never returned my calls. I then called LG today and spoke with a Lyn and explained my situation. She then informed me that the 30 days were up and that it wasnt the same issue and I would have to pay for it. I was on the phone with her for 40 min explaining and defending the fact that this was the same issue and that their company had already made arrangements to fix this. She finally said she would contact the service repair. I told her I wanted to talk to manager. She transferred me to an Adrianne who repeated the same thing stating that the 30 days were up because I trusted that they would send someone out. After telling her I was going to report this she said she could either contact the repair company or I would have to send receipt to her so that she could contact another repair shop. I explained I did not understand why I would have to do that when they already have all my information. She gave me her email address and fax to send the receipt to. Fax ** and **. I have my statement where I purchased the stove and thought I had receipt but unfortunately I may have to wait 30 to 90 day for Lowes to send me receipt. This is ridiculous. I was not required the first time and they have all my info and they didnt require it the second time but now I need it. Its just another tactic so they dont have to stand by and fix their product. LG is not standing by their products and the people they have working for them are not dependable. Now I have a stove that does not function properly.

I bought these appliances a 1 1/2 years ago. The upper dishwasher rack is full of rust and peeling. I called LG service to complain and they promised to send me a new rack... That was 3 months ago..Still waiting! The electric range is also junk. When the burners are turned on they immediately go off, so you have to stand there and push the knob in again and again to get it to cook anything. These stainless steel appliances were not cheap. Anyone thinking of buying LG appliances should rethink the purchase. I will never buy another LG product.

We have a 5 year old LG oven that began experiencing issues with the cooktop 1-2 months ago. The burners will work, but only rarely. They will turn on and heat for maybe 5 seconds and then turn off. Sometimes they will work for a few minutes, and then turn off. Never on long enough to cook a meal, or if you are in the middle of cooking it will power down to barely on and you are stuck. The front larger burners work way less than the rear burners, and the left burners are way more problematic than the right. There is a heat vent to release excess heat from the oven and glass cooktop located under the control panel on the left hand side that is frying the computer components in the control panel causing malfunction. This is a known design and engineering issue.I have tried calling LG, and they tell me there is nothing they can do. I tried communicating with them on Facebook and they tell me there is nothing they can do. There are many people documenting the same issue on places like Youtube and even here. Everyone one of them, right around the five year mark this starts happening to them. There are many replies from people saying LG did the right thing and fixed this for them. New computers. New control panels. The entire back replaced. Nothing for me. Super disappointed that our $900+ oven only lasted 5 years before its going to need a repair call and expense for me.We replaced our entire kitchen with Consumer Reports top-rated LG appliances five years ago. The dishwasher is already gone; too expensive to repair that compared to the cost of a new model. Still have microwave, and refrigerator. Oven is failing as mentioned. We also have two 65 LG TVs and an LG washer in our house. Doesnt matter how long we have been a customer, LG is making this difficult.

Runaway oven temp noted Monday 26 Jan 2015. Preheated oven to 350, placed pizza on pan in oven and had smoke alarm go off 5 minutes later. Controls on range allowed me to turn off oven and allow to cool. Pizza was reduced to charcoal. Obtained thermometer from my Grill with 600 F upper temp limit and hung it from the rack in LG Oven and set temp to 350. Within 5-7 minutes temp maxed out thermometer at 600+ degrees. Turned off the oven and heard a sharp snap noise behind the oven followed by clock and all other LED displays turning off. Pulled Oven and disconnected 240 plug from socket.Bluepoint DMM showed 0 VAC when both hot lead touched (should have been 220 - 240). Also showed 0 VAC when either hot lead touched to neutral (should have been 120). Circuit breaker found to be in open position and would no longer close to complete the circuit. Took cover from 240 Range connector and found both hot legs were physically melted open, forming a 3/16 inch gap between end of wiring and connector wire receivers (In English, there was such a sudden and dead short type of electrical failure that it blew the wires off of the terminals in the connector and totaled my Siemens circuit breaker). With Junk LG now disconnected, I used DMM to check for continuity of three-pronged plug while still connected to range and had one hot circuit shorted to neutral. Removed cable from stove and using DMM found no short between the wires of the cable. Range still showed short to neutral.Sent E-mail to LG and was sent a complete wiring diagram. Since this range never did show a fault code at any time I pulled back cover and PCB cover. Many locations of paint discoloration noted on back of Range including the stove light area, the two large secondary electrical connectors, and in other areas. Dont intend to play with LG on this for safety reasons. I have new Whirlpool range coming today and am about to replace 240 connector, wiring and the circuit breaker for our protection. The LG stove is going to go to a local, LG certified and personally trusted appliance repair facility. I will be asking for this unnamed store to provide my lawyer with the results of their testing and diagnosis along with defective parts. My intent is to make LG very uncomfortable for selling these dangerous devices to us as consumers.

We bought a home with a new LG side-by-side refrigerator already installed. We have been in the house for 4 years and have had a service call on the refrigerator freezer at least 5 times. 1. The fan motor went bad, so the compressor shut down, causing food to defrost. 2. Water would not flow from the dispenser or to the ice maker. One of the solenoids was bad. 3. The ice cube tray that makes the ice was warped, so the water would overflow into the ice bin and freeze all the ice together. Apparently, the heater for the tray causes the tray to warp over time.4. The hose in the back that supplies water to the icemaker developed a leak and soaked our floors.This was repaired and it re-occurred multiple times. This issue is so common with LG that there is a procedure on YouTube on how to replace and repair the hose. I have owned refrigerators for 20 years with no problems. I believe LG definitely has a quality problem, so buy at your own risk.

Typically a fan for LG products but not loving my new washing machine. The machine works well but is difficult to clean the bulky rubber bumper/drain/filter AND the machine retains a foul/mildew like odor.

You would think with only 3 people in the house that a washer (WM2487HRM) would last longer than 8 years! My washers final load stopped on the rinse cycle and would not finish. I tried resetting the wash load by pressing the rinse/spin button thinking it was just a temporary problem and still would not work. Now all it does is make a loud rumbling sound. I called Customer Service and they told me that the rumbling sound was either the rotor or a bearing. This isnt the only problem Ive had with this beautiful, red W/D set. About 5 years ago the wiring in the back of the dryer started smoking. Thankfully we were home otherwise the house would have burned down. I ended up cutting the burnt wires and splicing in new wires to fix. Never again LG!!!

The large right front element on my LG model LSC5622WS electric range turned on by itself and will not shut off. The stove was purchased in Sept of 2007 and the warranty has ran out. I noticed on the internet that there are other people complaining about the same thing. LG customer service was very rude when I notified them. I had to unplug the stove. I cannot use it, fire hazard!

Bought a LG LFX25973ST French Door fridge 1/14 from Lowes. We went on a 2-week vacation last month and came home on a Thursday to a warm fridge/freezer. Dont know how long it had been off. It has a smart feature so I called LG and she ran me through the diagnostic, asked all the pertinent questions and since was out of warranty I could buy $275 package for fixing (parts/labor) the fridge with a 6-month warranty. She set up a repair appt for Tuesday, 5 days out. Very poor English, she was hard to understand.The guy came Tuesday and I knew I had a problem when he called the shop to ask what wires he needed to test. He was just the troubleshooter, could not fix the problem, a bad compressor. He had to go back to the shop and send LG the report, which he did, and we would hear from LG further instructions. Long story short 4 more days and no call from LG so we call them. We get major attitude. Very nasty woman tells us basically Youll just have to wait until can find a CERTIFIED tech. Day 11 we go to Lowes and buy a basic fridge for our garage. $400 thank you LG.Guy was great and looks up our original purchase of the broken fridge and says You bought an extended warranty. I know... dont laugh. So we canceled the LG contract (rate $100) and started working with Lowes. Much better service, English speaking CS people, $$ for lost food. Great, right? We get set up for a service call the next day. Ends up being a no call, no show. When we call them it ends up being the same business that LG sent out. We find out they cant fix a bad compressor. It must be a CERTIFIED tech. Closed system, dangerous gas, chance of fire. OMG.We live in Phoenix and there is just ONE certified tech in the whole metro area. They are 30 miles away and have a worse service record than LG. The customer reviews are horrible: poor work, no shows for service calls and rude employees. We are now on day 14 with a dead fridge in our kitchen. I always looked up reviews on performance of an appliance. Im now also now going to research repair and customer service. This is ridiculous that LG can hold a whole city hostage like this by not having more certified techs. I will add to this review as we progress, but Im not very optimistic. Im scared to death my other appliances, dishwasher, oven and microwave, never have a problem!

I purchased a $2700 LG refrigerator 6 years ago. It stopped working. They provided only two companies to repair. Neither will call me back to come and service unit. LG cannot provide anyone that can repair it. I have to dump it and buy a new one. How is that fair? LG is one of the largest companies in the US.

I cannot wait to buy a new dishwasher. This LG inverter direct drive DOES NOT dry dishes, glasses, utensils, nothing really. Water is often left standing on the top of dishes and glasses. The smell coming from the dishwasher is something Ive been working hard to get rid of to no avail. Bleach, vinegar, you name it, doesnt fix it. As of lately, my dishes are not coming out clean either. I always rinse my dishes/utensils before placing them in the dishwasher. I actually questioned myself if I even ran the dishwasher because of how dirty they came out-and it did run! At this point, Id rather just hand wash my dishes to know they are actually clean and dont come out smelling terrible. The only plus to this dishwasher, is that it is quiet. Id take a louder dishwasher that actually does its job over this quiet one!

Wish I had found this website before I purchased this nightmare of a dishwasher (Model LDT7797ST) at Costco. Unfortunately I was out of town and did not run it before the 90 warranty period expired and now I am stuck with this lemon. The problem is, except for one option, it shuts itself off in the middle of most of its cycles (it has numerous options such as half load, energy level, dirtiness of dishes) and does not clean or drain. The dishes are soaking when the one cycle that seems to run completes. LG did send out two repairmen who both said the machine works (as the motor does work and it can drain when its not running in a cycle) but it doesnt. I have spent hours on the phone with Costco (I have called them six times) and LG (I have spoken with them six times) and have missed work to have repairmen tell me nothing is wrong with the dishwasher, and I spent $900 on the purchase of dishwasher. I am so traumatized by this experience, I have stopped using the dishwasher altogether. Save yourself and go with another company!

I am disappointed with LG Customer Service. I am a repeat customer and have been treated as though LG does NOT care. My dryer (purchased 10-17-2018) did not dry our clothes beginning on 7-8-19 (today is 8-6-19) and is still not working. I have had A&E Factory Service out 3 times already and is still not working. The first diagnosis (7-16-19) was it was a bad igniter. A new one was shipped and 9 days later the technician came out (7-25-19) to replace and behold the igniter that was shipped was defective. So a new one was ordered and is it is still not working.When the A&E technician came out today (8-6-19) he said he had a message from Stack(?) to further expedite the issue they would have a conference call with LG. Today it was determined that there MIGHT? be an issue with the control board. So to expedite this the A&E technician requested the part be shipped overnight. LG REFUSED to ship this overnight. I called your customer service number (800-243-0000) after an 1/2 hour on the phone they said they could not help and suggested that I call the parts department. In case you are wondering if you read that right, yes, I should call the parts department to try to convince them.Look I realize it cost a couple bucks extra to ship overnight, but after 29 days and is it is still not working, is this the kind of customer service one can expect from LG? So for that extra $5 is it worth it to LG to lose a repeat customer? Is it worth $5 to LG to have me tell others of my experience when asked by family and friends?

LG French Door Refrigerator is 1.5 years old and cooling system is intermittent, lost entire content of unit. The ice in the ice machine melted while I was away and ruined my hardwood floor ($450 repair for floor). The local authorized service techs said they have had others LG refrigerators have the same problem. Called LG and was able to schedule a technician to come out after 4 tries. I canceled before he came out because it was working again but since it was prior to the 24hr period they would not refund me. The tech said it would be hard to figure out what is wrong if it working. He suggested that he not come out and wait until or if it has problems again. He said he thinks it is the compressor which is $250 + 125 service call to fix but no guarantee that is the problem. Thank God the parts were under warranty. For a $2000 refrigerator I would of expected it to last more than 1.5 year and have no problems. My old 25 year old GE fridge is still working and never been serviced. LG customer service center is not terribly helpful; called a number of times, each time got a different story, they were only able to follow the script and there was no way to escalate to a supervisor - very frustrating. I usually look at the reviews before I buy. Did not this time but wish I had as I am not the only one to have this type of problem. LG not only has problem with their phones catching on fire and the tops of the washing machine coming off but now it looks like their refrigerators are junk also. Bottom line, will never buy an LG kitchen appliance again.

We have had ours for almost a year. These LG stoves that have knobs on the front seem like a great idea. EXCEPT when you cook and bump into these stoves, the buttons turn on. We have had two near fires in kitchen had someone NOT been home and these knobs got bumped before we left we would have come home to a major house fire. We have tracked the knobs for 5 months since the first two incidences and today after last night, I am junking this new oven and buying a safer one-too dangerous to give away. NO it wont be an LG. I have read that they dont do much in fixing the problems. But I will contact where I purchased the stove and let them know of the dangerous stove they are selling.

There were not any special features that were included in my LGg refrigerator. It was a regular old fridge that came with my apartment. And it would have been nice if it was a newer model. I would have liked it better if it had made ice better than it did because it took forever to freeze anything.

We bought our refrigerator 11/26/2017 and it has already quit cooling. We noticed the freezer items were not frozen and had to throw all the food away. We had a repair guy come out who stated the sealant system is leaking and our quote was 2600$ to repair, which is double the cost of the refrigerator new. I called LG back and it was determined that the parts would be covered but not the labor which was $250 and hour for up to 8 hours. Our refrigerator is not even 2 years old! I will never buy any LG product again.

Im another compressor failure customer getting completely screwed over by LG. They wont fix it. They wont Supply the compressor. Weeks going by. Out several hundred dollars of food and no fridge for 4 weeks. This is incredible. Paid $3,000... LG Imports should be completely blocked from the US. They should not be allowed to sell any appliances in the U.S. Theyre screwing over thousands of customers in the United States and Im sick of this. I also had an LG dishwasher that was defective and end of broke three times within a year to the point that I had to get a refund. I mean you know Im not alone here. There are thousands of people reporting the same issue. Its time that the U.S. government block LG from exporting anything into the United States.

We purchased our washer 4 years ago. This was our first front loader so we went for the top of line (or so we thought). Clothes dont get thoroughly clean, get an awful smell even leaving the door open. The best part the bearings go bad. Sounds like a jet engine in my house. Will now be without a washing machine for several weeks while parts are ordered, then another appt to do the repair. Only to be told once its fixed it will probably only last another couple years. Will never buy LG or a front loader again. The machine is junk!

Total piece of junk and I will never buy an LG appliance again. $2000 fridge ice machine then the main compressor failed within 2 weeks of each other. Didnt even bother to try a costly repair so had it hauled away and bought a competitors brand. After some research, apparently this is pretty common with LG refrigerators. LG should be ashamed at making such poor quality equipment.

I purchased an LG washer and dryer approximately two years ago. I’ve had no problem with the dryer however occasionally the washer doesn’t drain properly. They are front load. Even though the washer doesn’t drain properly on occasions it does an excellent job of cleaning your clothes and I don’t use bleach but my whites are just as white as when purchased.

We have an LG TV and it was a decent TV so when we decided to buy a new refrigerator, we looked at Costco and decided that LG was what we wanted to go with. I purchased it with Amazon and purchasing from them is always good so I had no problems there. But the quality of the refrigerator itself is bad. It was faulty and broken. I returned it immediately. I did not wanna risk the same thing because the repair guy who came out from A&E said that even though that wasn’t the problem with most LG refrigerators, the compression unit was definitely something that went out within the first 18 months. The repair guy would actually recommend GE over LG any day of the week. And customer service was terrible as well. I had several issues, especially since the LG product leaked water uncontrollably out of the ice compartment. There was nothing that we were pushing either. It was just dripping. We ended up having some water damage to our wood floors and Im still trying to get LG to pay for that. It’s been over a month.

Horrible, horrible, horrible! Bought my LMXC23746 French door refrigerator in 9/2015, It was scratched during delivery and had to wait nearly 4 month for another. 5/2016 it wasnt staying cold. LG rep walked me through some steps and it worked for about 10 months. Then it happened again, but this time the water also had leaked from the ice maker because it had defrosted and we were out of town. This time they told me to call a repairman and the rep gave me a phone number to call. Long story short, after two repairmen, a new main control board, a new compressor and about $600.00 later, it is now 9/2017 and yep, problem still exist. Will never buy LG again. I would sign up for a class action suit for sure if there is one.

I purchased the front loader LG laundry and gas dryer DLG2702V from Home Depot. I also purchased the 4-year extended warranty. Both worked fine for almost two years now. Two weeks ago the dryer destroyed a load of shirts, my office shirts probably a $300 replacement cost. When I opened the door a strong smell of burned electric wires come out. The shirts are full of holes, as if burned at random, and the steel drum is covered in a grey-colored film.

It started when I called a washing machine professional to repair the washing machine as it has stopped mid cycle. It will not drain or spin. It will fill up and then that is it. The tradesman came to the home and pulled a hair band from the filter and that was it. The washing machine is began to work fine. Now 7 months later, the problem is happening again. Filling, then sitting in a load of water. My husband has drained the washing machine manually and checked for any further blockages and this all appears to be clear. It will not drain so that I can take the load of washing out? I am so frustrated.

My husband and I bought this dishwasher last May 2015 NEW with the fridge and stove. This dishwasher is probably the worst dishwasher ever!! Its the model with the 3rd rack, sounds convenient right? Wrong!!! It sucks, yes I can put knives and silverware on the top row but it leaves very little space for your glasses. So any glass taller than 6 inches does not fit!! Which means they have to take up space on the bottom rack or Im forced to hand wash!Now the bottom row... The lines that are suppose to hold the dishes do not stay standing up. The silverware basket is in three sections that is suppose to lock to together, it falls apart if you just put a fork in it. The large bottom rolling basket is constantly coming off the tracks! It takes 2 1/2 hours to run a normal load and an hour to run a quick load. The quick load does do a good job and usually have to rewash items. I hate this dishwasher and the only place it belongs is in the trash dump! WARNING DO NOT BUY IT!!!

I chose this one because of specs and it was also within my price range. I was on a very tight budget but I also wanted a fridge that stuck out on the kitchen. I like the fact that it has temperature control and an ice maker. It keeps time and also has triple doors. A double at the top and a single at the bottom. It has LED display and is a beautiful color. There is nothing that I dislike about the refrigerator. But an improvement that could be made is an LED TV display. For like when youre lounging in the kitchen youll have something to watch from time to time.

Our LG microwave went out within months. LG refuses to repair or replace (THATS WHAT WARRANTY PROMISES) - only offers ORIGNAL WHOLESALE price paid by our designer, no shipping, NOT WHAT IT WILL COST US TO REPLACE even though we explained multiple times that the price was not what came out of our pocket (because of designer add-on) and not what the model costs now with inflation. We custom cut and trimmed for that microwave. We will be out $100 plus to replace it.

The stainless drum in washer will lock up if a U.S. dime/penny/nickel lodges in between the two part drum. What a goofy design. Then the machine grinds and fails to wash properly. Silly, dont the German engineers realize that MAYBE coins will occasionally find their way into a wash load. Over engineered trash.

$3,000 5-yr.-old top of the line LG refrigerator still not fixed after 5 weeks! Horrible customer service! LG has not been able to repair it in 5 weeks with 6 visits from repairman. BTW: ONLY PARTS are covered by LG warranty, not labor. If your LG fridge breaks the day after you buy it, YOU pay for labor, and each call involves a minimum of two visits by repairman - one to look at it so he can order parts (they keep nothing in stock) and at least one return to try to fix it.The repairman suggested on his FIRST visit that we BUY A NEW REFRIGERATOR, before he even ordered the new compressor. They do not want to honor warranty. They want you to give up and buy a new appliance! He actually said refrigerators do not last more than 5 years! My son in law has spent hours on the phone (mostly on hold) trying to arrange repairs, been transferred to departments that are closed, been told to call back tomorrow (when departments are closed), and been told that the earliest available repair appointment was 4 weeks away! He has been hung up on. He has been told that they cannot access his records and that the only department that can access his records is not open today (Friday). The repairman suggested more than once that we buy a new refrigerator instead of requiring LG to honor their warranty. Who spends $3,000 on a fridge they expect to last only 5 years?

I bought this fridge from Home Depot- brand new. Purchased Dec 2015 along with a 5 year warranty. It stopped working twice during that time, warranty was a nightmare. They gave me the run around, waited weeks to fix it. They replaced the back panel twice, the compressor, had to put put Freon in it. Warranty ran out Dec 2020. And here I am again with the fridge shutting down. 3rd time and I take good care of my appliances. I will never buy an LG fridge again no matter how good they look! Nightmare… It’s just over 5 years old. The warranty was as bad as the fridge.

This washer leaves black streaks all over my clothes!!!

The rollers on the bottom tray do not stay on track and as result it has to be lifted to move it in and out. This dishwasher was purchased after reading the reviews and installed in a new home.

Third year of LG front loader and something failed and punched a whole in the thin cheap plastic outer tub. Costs for repair is 3/4 the cost of a new washer due to it being so intensive. Front door has leaked since day one. I contacted LG about it and was pretty much told, you are on your own.

Where to start... Loading this is awkward. Nothing fits easily without having to adjust the racks. The silverware holder is flimsy and falls apart every time you pull it out. I had to zip ties ours together. It takes more than 2 hours to run a Normal wash. And unless you washed everything before loading, the chances of the load being 100 percent clean is slim to none. You have a better chance of George Clooney and Brad Pitt washing and drying your dishes by hand than you do of getting a clean load out of this machine! You have to use liquid soap. Pods wont dissolve in this machine. Theres a filter. A pain-in-the-butt filter, with a Rubber washer that is to be emptied and cleaned every few days. Plus the spray arms clog.Often... THIS MACHINE REQUIRES MORE MAINTENANCE THAN A BEVERLY HILLS HOUSEWIFE!!! And like a RHOBH, it does NOT work! This is a perfect machine for a Newlywed couple who is despised by a frenemy or scorned mother in law. This machine will drive a newlywed insane. Night after night of unclean dishes. This is the kind of machine that will give a new wife an eating disorder... If you buy this machine, your spouse will not only question your thought process about this purchase, but he will question you. And why he ever dumped Susan for you. He will question all of his life choices with you after a few weeks with this purchase. This machine is that bad. Im serious. I would not buy this machine for Eva Braun as a wedding present. I wouldnt wish it on her. Dont. Just dont.

I WILL NEVER RECOMMEND LG PRODUCTS TO ANYONE EVER AGAIN. Within 2 years of purchase the handle of our microwave broke right off from natural wear and tear. When it fell off it also bent the metal piece from the cover. Now we have to open our microwave from the bottom and risk cutting our fingers each time we do. Appliances today are not made like they were back in the 80s.

I purchased a new LG Top Control Dishwasher with QuadWash and EasyRack Plus from Costco and it was delivered in February. In June, it totally quit working. Costco/LG sent a repair person twice over a course of almost 3 weeks. It still doesnt work and the repair person said it could be a couple of weeks before he returns with what he hopes is the part to fix it. I expect better from both Costco and LG.

We purchased an LG refrigerator a little over 3 months ago from Home Depot. We have had so much noise coming from it!! We have leveled it and checked that the floor is level. Called customer service and was told if they found it to be normal noises we would have to pay for the service call! It will run quietly for maybe a day then will start humming loudly, everything in the doors vibrate, and makes really weird noises!! Called customer service and was told I need to manually defrost! I should not need to manually defrost a $1700 refrigerator after only 3 months! Home Depot wont do anything because it is under manufacturers warranty for the first year.

We bought our LG Refrigerator in 2015 when we built our new house. We spent over 2k on this new refrigerator. It was fine until July 2019. Thats when it suddenly stopped working. LG sent out a service tech to repair the fridge. He replaced the compressor and other interior parts the first time. This did not fix the fridge. He came back out a second time (about a week later) and replaced the fan in the upper part of the fridge. It finally worked. Fast forward to May 2020... The fridge completely stops working again. We unplugged it and left it unplugged for a few hours. After plugging it back in, it started working again. Fast forward to Jan. 2021... Horrible sounds coming from the fan in the top part of the fridge. The next day, the fridge stops working AGAIN!! This is absolutely ridiculous. A $2000 fridge that cannot work properly for even 5 years!! LG should be ashamed of themselves. These fridges were supposed to last at least 20 years and I have already had to have it repaired. It is frustrating having to keep unplugging it and moving it all around to try and get it to work again. Not to mention the food in the fridge and freezer compartments need to be moved or left to spoil.

I bought my LG French door refrigerator in 2011 and its pretty much dead now. The ice maker was always flakey but we lived with it. The gasket doors started hanging up and we lived through it. Then ice maker stopped making ice. Ordered new ice maker but found out that it was not making ice because it was not cold enough. Cleaned the coils and it just slowly got worse. Ordered a temp sensor and the main pcb. Tried those parts but still not cooling properly. Called LG. I figured it was the compressor because I read that LG was using bad compressors. Paid a certified LG service provider 600.00 in labor to replace compressor.Called Friday and by Tuesday they were replacing the compressor, wow Im feeling good about now. Two guys 4 or 5 hrs later and calls to LG and they were told they needed the main pcb. I gave them the new pcb I had ordered and the same problem persisted. The compressor shuts down after 15 minutes. They said they would have to order another one from LG and come back. After not hearing for a couple of days I called them and ask them What was up? They said that they ordered but because LG was having so many problems with these compressors they were back ordered and they had no idea when a new compressor would arrive. They said not their fault call LG and ask them.Call LG but they were useless. They said they were not having any issues with bad compressors and dont believe anything you read on the internet. I asked What about the service provider? Is he lying to me? LG responds that it does not take much to become a warranty service provider just ask to be one. No training. Wow! LG pretty much said 7 years is the lifespan of their products and then they become legacy and put at back of the bus. They will provide parts if they can get them. I own a LG55 inch tv that fail after about 5 years, found a main board out of Nova Scotia and was able to repair that. If it wasnt for that it would in the trash.So here is the problem I paid the service provider to replace the compressor and LG provided the part but if they have to come back to do it again who pays for that? LG can send another compressor but theyre not paying for the service. The service provider had two guys for about 4 to 5 hrs. Why would the service provider work for free? I can see this evolving into cant get parts from LG and LG saying they have no issues supplying good parts forever and never repairing my fridge. Thank god I did not but an LG exploding phone. It took them forever to recall those phones!

We have a had our LG washing machine and dryer now for approximately six years. My washing machine decided to break down and we have called several appliance repair shops and none of them want to work on LG. They say trying to get the parts for them is impossible and they are impossible to work on. I finally found one place that is willing to come out and look at it but they are giving me no guarantee. Last month our LG refrigerator had a spring break on the flapper part of the door. We called several appliance repair places. None of them wanted to work on it because it was LG. I finally talked one into coming out because it was only a spring, right? Well they couldn’t just replace the spring. The whole flapper had to be replaced. Much to our surprise the only flapper that was available took six weeks to get to us. And it cost $300 because a little tiny spring broke. Absolutely ridiculous!!!! We will never ever purchase an LG product again.

I owned a washing machine model WD-65130F but it broke down since August 2011. Until now I am still unable to fix it because there are no spare parts according to the service provider and I need to import spare parts from Korea. My question is - I cant get spare parts in 3 months? What kind of back up service does LG provide?Im upset and shared my bad experience with my community not to buy LGs product anymore because until now my problem is unsolved and complaint after complaint have been made but sadly not even a feedback from LG. I do wonder if the web page is real or false.

Purchased our LG LFX28968ST French Door Fridge (SS) and spent over $2K to have the compressor stop working and we lost hundreds of dollars in food and condiments. I tried to call the authorized repair person in my area who they gave me and never received a callback. I guess I am lucky I have tile floors and did not have water damage like some people have experienced. So now that I have cleaned out my fridge I am sitting on hold with LG customer service for about 15 minutes already and they still do not have any answers. Telling me that someone will call me back in 24-48 hours, meanwhile I am sitting with an empty fridge and the closest store is 12 miles from our house to get ice (not to mention the time). So now they are sending me a form and said to send in my proof of purchase for the Fridge (which I have and will do) but they said they will extend the warranty to cover the parts and labor. Lets see if this is honored.

It has been just 2.5 years since I got my new washer and dryer, and now the dryer drum is cracked and making thumping noise. We just ran out of warranty. I have seen several complaints related to this. Is LG doing anything about this? I had recommended LG to my friends, but I am going to call them and let them know to not buy LG washer/dryer.

The front loading washer and dryer have a tendency to pull threads and tatter clothes. Have been unable to find any snags or loose parts in the machines, but it continues to tear up our clothes and linens. The machines are a year old and have just started doing this. May need to switch back to our old brands of machines. Went back to place of purchase and they shrugged their shoulders and said this is a recurring problem. Their suggestion was to call a tech and spend $250 for a service call.

We purchased a new LG Washer & Dryer 05-06-2013. The washer has been banging very loudly while the water adjustment turns on & off during its cycle. Also we have noticed a strong mildew smell in the washer as well. I have had to replace the hot & cold water valves due to this erratic banging of our plumbing pipes. We had contacted the LG contact people & they have not been cooperative/helpful. They gave me names & numbers of repair services that do not service our area. Called them the next week & was told a service would be contacting me within 3 days. However, no one had called us & they gave me conflicting info once again. We cannot afford to pay for any more plumbing problems due to this still erratic washer banging problem. Our other unit we had worked the same way. This unit does & it never gave us this disturbing problem. Sincerely!!!!!

We purchased an LG French Door, bottom freezer and all the other LG matching products in advance of moving into our new home. Refrigerator, Double Oven, Cooktop, Dishwasher and Microwave. This last Fathers Day the refrigerator did a meltdown during the festivities. By the time dinner was over, so was the refrigeration abilities of a 2 year old $2500.00 appliance. We had purchased a 5 year protection plan. We called the Home Depot with all the paperwork, account, model numbers in hand. After the typical automated system trying to get you to do everything on-line we were finally in contact with someone who pretended to be interested. After the painful research in order to verify our warranty, the finger was pointed at LG. During the transfer to LG and pushing all the buttons to get me to the right department, someone eventually picked up the phone and hung up on me. Back to the Home Depot warranty line, wading through their automated phone system and again on line with a human who gave me more information that was neither warranted or needed, told me that LG would have it fixed in 24-48 hours. I was happy for the moment. Finally, again through the automated System and long wait “because of the virus” I got to speak to someone who again had to verify the existence of our warranty. Oh boy, this is how I wanted to spend my life! I explained, the purchase, warranty, model number, code inside the door, yes it was plugged in, yes the light came on, yes the ice maker had no ice, no there was no cold air when I opened the doors and no the water dispenser was not providing cold water. Yes it was really broken.Three days later, an appliance center 50 miles away called in a very non-English speaking voice called me to confirm that I “had a refrigerator LG that is not working and can be repaired” Yes she did say “refrigerator LG”, if I set an appointment and paid for the repair at the time of service and would have to call LG for reimbursement after the repair. This offer and the person didn’t sound like a viable and credible situation. I asked if they were following up on my Home Depot Claim... no answer.I called Home Depot, went through the automated system again and they said to stay away from this offer and wait for LG To call. And they were so interested, they assigned a “case manager” to my claim, oh boy. My “case manager” called, we went through the whole story, again, and she assured us that she was “on the case”.Two days passed, the mysterious appliance repair shop left an automation voice mail, “We can fix your refrigerator if you call us and authorize us to order the parts. The parts will take about a week to arrive. We can then set up a service appointment”. We called our “case manager” went though another automated system asking us if we would rather find what we wanted “on-line” waited and finally got a real person. Asked for Ashley to which we got silence and “do you know what department she’s in?” More time another explanation of the story and then finally Ashley’s phone rang, and rang and rang and then Ashley’s electronic explanation of how to use the Internet to get answers and how to leave a message for her and she would call right back. She did, seven hours later. She then came to the realization that we had lost all of our food, drinks, and no refrigerator at all! For the last six days. It’s Friday night, but before she goes home for the weekend she’s going to “send an email to our local Home Depot to see if they can let us borrow a refrigerator on Monday” Assuming that we can easily do without a refrigerator til then. I asked if this week long period was typical of the wait for service? She said “unfortunately this isn’t very long at all, it may take weeks”. Tomorrow, Sunday, will mark the seventh day of eating out, buying bags of ice for the milk and juices and regretting we were so naive to spend more money on a warranty, and NOT to go through the product reviews posted by others.

Washer was expensive, but did get rebate from local water company for front-loading, high-efficiency rating. The display panel is really poorly designed and I have to get a flashlight to see it, big annoyance. Its fairly quiet, but takes forever (over an hr. is not unusual) to do a normal or heavy load of wash.

Purchased an LG Refrigerator only 2 years ago, compressor has already failed. Been without refrigerator for nearly five weeks because of constant run around from LG (also purchased the extended warranty), had two different repair companies (both sent from LG as certified company to do repair) and bottom line is the parts are not available because of the multitude of Compressor failures. It will be at least two months before a compressor is through production and shipped from Korea. For all of you experiencing compressor failure PLEASE CONTACT THE FEDERAL TRADE COMMISSION AND YOUR STATE ATTORNEY GENERALS OFFICE. This is obviously a recall situation but they wont do that. For all of you being told your repairman cant fix your refrigerator, that is not true, there simply are no parts available and when that is the case LG is in breach of their warranties and would be forced to issue you a refund or replace on your purchase, they are giving you the run around to avoid having to pay. DONT LET THEM GET AWAY WITH IT, KEEP THE PRESSURE ON.

I have several LG appliances and TVs. Never a problem until my French door refrigerator stopped working. 3 certified LG repairmen came out replacing the compressor and it still does not work. Day 26, fridge held hostage. Now I’m being told I have to wait another 8 days before someone comes out again. That’s 34 days with no refrigerator. My extended warranty is 5 years, and states reimbursement after 3 failed repairs. They now want to run external lines on the back wall and drilling through the sealed wall. Totally unacceptable. Waiting 8 days between technician visits is a wait them out plan that seems to be working. Will never buy another LG! Will spread the word to everyone.

After reading review after review on this site detailing the same issues I have had with my $3000 LG French door refrigerator, I will not waste time with detailing the issues I have had with this trash LG product. Same no-customer-service response from LG; the service company they gave us hasn’t worked for them for 2 years! We finally had to go directly to Home Depot to get a service repair person to come and look at our refrigerator. It has been two weeks without my refrigerator and hopefully it will get fixed today. But according to the other reviews that I read that may not be the last of my problems with this refrigerator. I am not hopeful. This is the second LG refrigerator that has had this problem; Home Depot, who has pretty decent Customer Service, replaced this same exact refrigerator one year ago. That refrigerator was only a year old when this exact same problems of the compressor going out occurred. The repairmen who are here today said they have been extremely busy lately repairing LG refrigerators with this problem! I am SO frustrated! I feel like someone has stolen thousands of dollars from me! DO NOT BUY LG PRODUCTS!!!

New LG Washer Never worked. Leaks and jumps around in spin cycle. This new washer has never successfully washed one load of clothes. The first time we tried to wash a load of clothes, it flooded our washroom. When it entered it spin cycle, it jumped around on the floor and hit the dryer. We contacted Home Depot (where we purchased it along with matching dryer and extended warranties). They immediately started putting us off on a repair shop, LG, and had the delivery company insurance take responsibility for the flooding. The repair shop is so busy that we were not able to get an appointment for 3 weeks. They have tried to repair this washer four times UNSUCCESSFULLY. Each time it takes two to three weeks for the next service appointment.LG does not want to bear any responsibility for producing a faulty, dangerous washer. Each time we try to speak with them they never return calls or put us off on Home Depot, who put us off on them and the Repair company. This is a new Washer that has never washed a load of clothes with an extended warranty. This has been the worst customer service experience we have ever had and the fact that it has come from two major Companies (LG and Home Depot) is really surprising. Note: we have another appointment scheduled a week from now (some progress). Washer - WM3370HRA, Dryer - DLEX3370R.

About 8 months after purchase convection fan starting making noise. Died about a month later. Cheap garbage. Also have LG microwave and fridge... so far without problems. Never buy another LG stove.

I would never buy this type of range again. The large burners are in the front, where one would place a large stock pot. It is very dangerous to have such a large pot positioned in front. You have to reach over it to get to the smaller pots. Its very dangerous. The reason I bought this range was because it matches the refrigerator. It looks good, but it is difficult to use. I can manage it, because it is just my husband and myself. If I had a young family, I would get rid of it (even though it is new). It could become a hazard with small children around. They could easily pull a large pot over on them. I am constantly vigilant when I am cooking on it and worried I will tip the front pots over on myself. Its not a pleasure to cook anymore!

I purchased the microwave in 2018 and the mount at the top has fell apart and will not stay in place. I have had it serviced several times. It is a piece of junk. Wish I had never bought it!

I like the overall size of it for the space I need and large freezer door on the bottom pullout as big as I need. I cook a lot so its what I needed to fulfill my stuff. Actually the only thing I do not like on my whole fridge is the fridge does not come equipped with a water dispenser on it because I drink a lot of water and it would come in handy. It was between this model and a Kenmore and this was just a little larger for my taste and fits all my needs for everything I use it for since I cook a lot.

I bought an LG refrigerator 3 years ago and have had nothing but problems. I have had techs out on multiple occasions. I will never buy anything with the name LG on it again. Between Sears screwing things up and LG not being able to build quality product I am once again out more money. I called LG and was told that I needed an order number after they sent the wrong parts to begin with. The rep from Sears said I should have had LG fix it and shouldnt have gotten the very expensive service plan to begin with. I called LG and they said they knew that the refrigerator was not quality but that they would only cover parts. I now have a broken refrigerator and no idea how to get it fixed. My advice is to never buy LG EVER!!!

My LG washing machine has been a joke. I can not get the stinky smell out of my clothes. It is just gross. I have done everything people at the stores have told me to do, no success at all. Never will buy an LG again.

We bought the LDE4413ST and it was installed late December 2020. Since then, we’ve had 2 fires on the cooktop. The knobs on the front are way too sensitive and turn to high with just brushing against them. A pizza box that was sitting on the stove burned up when a knob was inadvertently touched and today a microwave cover was burned up when it was placed on the stove after retrieving food from the microwave and a knob was brushed as we opened the microwave. I am removing the knobs and have told everyone not to place anything on the stove. One of the burners is now ruined from the melted plastic.

Washing Machine Model WT1101CW - There are several issues, the top being that the washer does a poor job of cleaning clothes. Ive had to soak white shirts in bleach to get out normal dirt. Ive had to wash clothes twice and three times to get them to even smell clean. I had a 20 year old Maytag prior to the LG and Im ready to get rid of this one after only having it 3 months. A second issue is that it leaves a full tray of water in the dispenser after the cycle is completed. I have to dump out the water every time. I called for service and they will not come out for that issue - stating that they only respond to technical issues and thats not technical. What??? Ive followed all of their instructions - and even called them 2 weeks after having the machine. No response from LG.

Wow! Before I bought the LG Model WT5101HW in Aug. 2010, I could not find bad reviews on this washing machine. I wish Id investigated further. It is just as noted in other reviews; not enough water in most cycles, not energy efficient (1:09 hr. cycle will take up to 1:55 hr.), water levels will sometimes leave clothes dry and still dirty. Machine has been recalled and fixed by service representative (which took three trips), constantly going UE and adding water, etc. There is no way to shorten a cycle except rinse and spin or spin only. I found the only thing that works reasonably well for cleaning is the Bulky/Bedding cycle. This seems to load the water based on level rather than the weight method. But it always fills it full, so I make sure the loads warrant the extra water used. I am considering biting the bullet on a different washing machine when the extended warranty expires in about ten months. I will NEVER purchase another LG product. Worst customer service Ive ever experienced.

I purchased a higher end LG double oven gas range. It is made poorly using cheap and thin material. They used a silver film for the knobs to give the appearance of stainless steel. I didn’t even realize a metal looking film was used on the knobs until it started bubbling after a few uses. A year and a half later the bottom oven displays an F19 code. An LG technician replaced the harness and the ignition. 2 years later the exact same issue happens. I contacted LG and they do offer warranties for faulty products. Their products are awful especially for what you pay. There are so many other brands who provide quality products at a reasonable price and stand behind their products. I will never purchase LG products again and DO NOT RECOMMEND their products especially their ranges, refrigerators and dishwashers. They all begin to have issues and fall apart within 2 years and you will have to keep having them repaired around every 2 years.

Our new LG dryer was just delivered last Wednesday. My husband hooked it up on Friday when he returned. I successfully washed (new washer, also) and dried 4 loads of clothes. On Saturday, the 5th, I did not dry because the dryer stopped heating. I contacted LG service who after attempting to diagnose the problem sent a service rep out on Monday. He found the problem to be the electronics board, but he did not have a replacement. He set up a return appointment for Wednesday, but called that morning to say the part was back ordered. It is now almost 1 week since I was last able to dry laundry. Im thinking about returning both appliances to Home Depot.

Well LG you have a lot on your plate right now and thousands of consumers without refrigerators due to your faulty compressor problems. Mine has been out since last Wednesday and LG cannot find anyone to service their product even their LG technicians aren’t available. Living out of 3 coolers and had to buy a box freezer. Now on my way to buy a used refrigerator because not knowing how long this issue is going to take! Was reassured that I would be reimbursed for buying the box freezer, food spoilage and old refrigerator. My case was sent to regional manager and being review while being told I’d be called back in 3 to 5 business days with a resolution to replace or give me my money back if I pass the review and if they cannot find anyone to come out and fix it. I don’t want to ever own another LG product let alone have them come out and replace the compressor with the same faulty issues to have it break down again in which it would. I also have a 1,000 dollar LG dishwasher and 6 months ago the top digital touch board went out! 1 year later! They replaced that and praying it doesn’t go out again.So now playing the waiting game. Don’t buy LG. Appliances will never be made the same way that they were years ago in the 70’s and 80’s to last a lifetime. I have reviewed just about every brand out there and all I find is garbage reviews!! What the hell can you buy that’s reliable anymore!

I just purchased my brand new LG washer & dryer about 6 months ago. So far, so good with the dryer, but the washing machine is terrible. Its constantly leaving patches of lint on my delicate/cold wash clothing and light patches on my other clothes. The set that I purchased was very expensive and this is unacceptable.

I wish I had read all the reports about the LG refrigerator, particularly the French door model with icemaker housed in the refrigerator door. We purchased this supposedly state of the art refrigerator in March, but recently attached the water supply hose for the water/ice dispenser. The water dispenser worked fine, but the icemaker did not. A call went out to the service department and a technician came to fix the problem yesterday. Well, he replaced the motherboard and a fan at the back of the freezer. A brand new refrigerator needs to have these items replaced already??? Long story short, this morning, we woke up to a mess in the refrigerator/freezer because everything had melted. Neither the refrigerator nor freezer is working. Of course, service is closed on the weekends. So now, I have a $3000 storage box sitting in my kitchen with a houseful of guests arriving in a few days. My concern is after reading about all these problems reported on this website, we will be faced with continuous problems in the future (especially after the product goes off warranty!!!). LG... Life Good?? In my opinion, I think not if you own one of their refrigerators. Sorry to say. I am hopeful that this problem will be resolved, but after reading post after post about these same issues, I am not holding my breath. :(

I bought an LG Dishwasher in October of 2017. In March of 2019 (less than a year and a half later), the electrical control panel stopped working so I was unable to use the product. Since it was 5 months past the warranty, I was charged $135.31 for a technician to come out and diagnose the problem. I was informed that I would then have to pay for the repair and labor after the technician ordered the new part. When the technician arrived, he had a new electronic control panel (so he already knew what the problem was before even looking at the dishwasher) and told me that I would not be charged for the repair or labor because this was such a common problem - that they had the NEW MODIFIED electrical control panels in stock. He said that in the NEW MODIFIED control panels, they have added a moisture barrier because in the old version, moisture from steam would get into the control panel and ruin the electrical system. I asked him why there hasnt been a recall on this product since it was so common, and he said that he didnt know why but there has been a Service Bulletin released regarding this same issue. I then called customer service to get a refund of the $135.31 that I already paid, and they would not give a refund even after being escalated to a supervisor. I asked to be escalated again and was informed that he could not do that. I tried to call the President of the company and got no answer and no way of leaving a VM or email. Considering this is a COMMON DEFECT in the product and a modified control panel has been created for this issue, there should be a recall and all expenses paid. I want my refund of $135.31 since this was LGs defective product and not anything that I could control! A complaint with the BBB has been filed and I will continue to let people know that they should stay away from LG products.

We recently purchased the LG front loading washing machine. After three months it flooded our floor. We spent thousands of dollars in water removal. Upon looking online we saw that many other LG customers had the same problem with this washer. LG customer support was horrid, rude and of no help at all. They could hardly care less about their customers. After being on hold for hours I was told that someone would contact us in 5 business days. We are basically out thousands of dollars and will just recycle the machine as we dont want to sell it and have this happen to someone else. It is essentially unworkable and still under warranty. Go figure... My score on this washer is a -5.

I purchased an LG refrigerator in March 2015 (Model#LFXS29766S). After about 2.5 years of use, the compressor malfunctioned and it took me over a month of countless calls and emails to finally get LG to service the fridge in December 2017. I advised LG that my parents are elderly and did not have another option to store their food. LG customer representatives showed no empathy or sympathy regarding our situation. They ruined our thanksgiving and we had to throw hundreds of dollars worth of food out. Fast forward to today, 8/25/2020, and the same issue has occurred again and the refrigerator is no longer functioning (will not keep cool and everything has melted in the freezer). A $2800 appliance should not break down twice in 5 years! I am aware that there is a known issue with the LG linear compressor and of a class action lawsuit. I called LG customer service for assistance and was appalled at the unprofessional behavior. The representative had an accent and when I asked him to repeat what he said because I didn’t understand, he said, “you didn’t understand me because you’re not listening”. The rep then asked me to hold but as it had been a while I asked if he was still on the line to which he responded, “I told you to hold so just hold”. The rep then gave me a phone number for a service center but never explained anything or why he was doing so. He then proceeded to hang up without asking me if I had any questions or needed additional assistance. I advised him that I had additional questions and when I inquired about the warranty the rep advised me that the labor is not covered but the part might be but we would need to have a certified LG technician check the appliance first. I’ve worked in the healthcare field for over 20 years and spent a majority of that time in patient facing and customer service roles and would never expect this of any company- it is completely unacceptable! LG’s complete disregard for its customers is not surprising given my first interaction with their company and now hopefully for the last time. I will be contacting a lawyer, spreading awareness on social media platforms, and will reach out to my local news channel to share thus horrendous experience.

I purchased an LG refrigerator From Lowe’s on September 13, 2017. I even purchased the extended warranty. With that said I am unable to get ANY assistance!! My refrigerator broke, for the second time, on June 27, 2019. I was instructed to call the service contractor per my warranty. They sent a repair person out BUT for the compressor to be repaired, I would have to wait 4 weeks... No offer of sending me a replacement to use only rent something and you will be reimbursed. I sent a letter to the local LG rep for guidance and support but he never responded. Long story short, the repair person came yesterday and said “I did the best I could but they need to replace your refrigerator!” He said it would take a couple of hours to cool but it never did. I am beyond unhappy! To make matters worse I called the 24 hour customer service number and they hung up and I have not been able to get through again. Invoice # **. Store # 0532. Model # LMXC23796S. Warranty # **. THIS HAS BEEN A NIGHTMARE!!! I paid over $3000 for a product that does not work and I am unable to get assistance!

Open till recently I was very happy with my LG refrigerator. Unit has always been great. Do you want to half years after me owning your own at the compressor went bad. I was very happy to hear that LG would replace it free of charge however I was not thrilled that it took so long to get a service appointment. I was almost a week without a refrigerator. Repair technicians came in. That’s where the real trouble started. The first time they said they didn’t have the right parts and it didn’t work so they left the refrigerator off for a number of days again while they were could get the right stuff to Complete the job. About a day after my refrigerator which finally running I called the repair company directly and told them that the unit was making load noise and vibrating. All my drinks were moving around on shelf but nonetheless I was happy to have a refrigerator again. Now it’s been 4 weeks with multiple phone calls to the repair company with no response to come out and rectify the issue. So now I turn back to LG to complain and to finally try to get someone out to fix this thing. An exceedingly long and painful process.

WE bought LG washer and dryer after building our new home. First time I buy LG and last time. Not only did it smell which I could deal with it by leaving the door open. In December of 2014 it started shaking so bad when spinning. The repair man came and charged me $120.00. The shaking continued and when I called him back he said we had to replace the whole tub, springs___the guts of the machine. Really! For $780 plus dollars. He said after a few years the springs go from round to oval shape and it is a kit, thus the price to replace the whole thing. I said no thank you. I will use it until I cannot stand the shaking and will buy a different brand. This time a top loader. The last one I had last me 17 years and it was a different brand. So I am going back to that brand. After doing some research, I told the repair man I would post this review to tell other women to beware.

Updated on 01/20/2020: I had hoped to update my review to at least Satisfactory, but NO. An LG repair man was here this morning, the refrigerator is seemingly fixed - but we will see. The problem is that when my husband talked to LG last week they said the cost of parts would be NO Charge. Then the guy gets here today and says only the compressor is covered - but in order to replace the compressor he has to literally break another part which WE have to PAY FOR! How is that even a thing? I am floored by this shoddy engineering. So, it costed us $360 to repair a part covered under warranty. To top it off the man was so rude to me, kept leaving the front door wide open, including the screen door which HE locked open, and we have a dog. I kept closing the door behind him - take a hint. Then, he moves the refrigerator back (almost to where it belonged) and created 2 long black marks across 3 of our floor tiles. He intended to leave without even addressing that. I grabbed a rag and tried to clean it up and it would not come clean. He said Give me that! (just like that) and tried to wipe it up himself, to no avail. He then grabbed something out of his little bag and started scraping the floor. The marks started to fade a little. He then stands up, says Here and hands me a small piece of sand paper. Now I have to clean this up?? I could hardly believe my eyes, but by this point I just wanted him to leave my house. I have never experience such poor customer service. This is day 9 without a fridge, taking up space in neighbors freezer, buying ice to keep everyday items cold! My initial thought still stands, no more LG for me.Original review: While other manufacturers allow major appliance warranties to be transferred, as when you buy a house, LG does NOT. So, the new owner a $3,000 refrigerator that fails is completely out of luck. Sad, I will NEVER buy another LG product, and if I ever buy another house, the brand of appliances will be a factor in decision. Shame on LG!

No bumpers or feet on heavy grates which immediately scratched cooktop just placing them on brand new gas range. LG should have corrected this problem before putting on market.... now trying to get oven liner to cut out and put underneath grate so I can at least put pots on stove without worrying about scratching brand new gas range.

This is a review of the LG customer service experience for a repair of an LFXS29626S French Door refrigerator. We woke up Christmas morning to find the 3yr old refrigerator was no longer cooling at all. Reviewing the warranty showed that the sealed system was still covered, so I placed a call to LG customer service. While the customer service phone rep was quite friendly/understanding and professional, thats where the enjoyable experience ended. Net-net is that after 4 months and 5 separate repair visits from 2 separate 3rd party repair shops, many phone calls, much lost time and spoiled food, the unit is still not functioning as expected. The unit was cooling properly after the 4th visit, but now the unit sounded like a leaf blower all the time. The final fix was more of a hack that only partially addressed the noise issue, but they say that it falls within spec tolerance.I called LG and requested escalation. Upon speaking to the escalation manager, I requested that they replace the unit since it was not actually fixed. She was very firm that the company had a process that must be followed and that they would not replace the unit. They offered a minimal reimbursement for the spoiled food, which would nowhere near cover all that we had lost. Either way, we have not received any reimbursement. At this point were going to put the unit in the garage and purchase another refrigerator - something other than LG. The thing that the company (especially the escalation manager) didnt seem to grasp was the concept of total customer value. Not only will this experience keep me from buying LG refrigerators in the future, but since they also sell everything from washers/dryers, to TVs, to cell phones, I will look elsewhere for many products. The marginal cost for them to simply replace the refrigerator would probably have been around $600, but instead they likely spent more than twice that on parts and 3rd party repair services. When you add that to the future lost revenue it was simply a bad business decision that could have been properly remedied in order to keep an affluent customer.

I wish I could describe my experience, but there are no words for the dishonestly, incompetence, run-around, LYING, lack of responsibility, unprofessional, and just plain unethical, horrific conduct this company has shown me in spades and spades and spades. I purchased a very expensive LG Space Saver, side-by-side refrigerator/freezer about 16 months ago. Surprise - surprise, the compressor went out. The labor was not under warranty, but the part apparently was. Well, that would require even a semblance of customer service or honestly or even a mild attempt to care about a customer or fix a product. What I got was a vague reference to maybe having someone CALL ME in 2-3 weeks to MAYBE get out there and maybe fix the compressor. First, I was put through a bunch of dumb tests and waiting -- because yeah, a refrigerator SQUEALING, thawing out, and dripping ice down the door could be caused by leaving the door open for 5 minutes. NOT. And I didnt. Still, it took me a while -- playing LGs games -- to realize that nobody has any responsibility or integrity. That they lie as quickly and effortlessly as some folks breathe, and that every single person you talk to will give you a different answer or solution -- absolute no one will mean what they say or follow through. And they could care less how much of your time, effort, or money they cost you (I lost $800 worth of food; spent over 7 hours on the phone, talking to over 12 different people, many not even in the USA, being promised things that never happened -- only to be shuffled to someone else; being referred to their own repair companies THAT DID NOT EXIST! (Literally, I called all three of the companies myself because I couldnt wait 2-3 weeks for maybe. One, the guy was out for the next month or so because of surgery -- yeah, glad I didnt wait 2-3 weeks on him; one, they said they stopped working with LG years ago and wished theyd quit telling people otherwise; and the last one - phone disconnected). Yet, I could not get anyone at LG to understand why I wasnt willing to wait 2-3 weeks for someone at one of these 3 companies to call me!!!In the send you to ten different people, all of who will lie to you game (oh, and prepare to sit on hold for 30 minutes or more at a time, just to be rerouted to someone and start all over... again... and again...), I was told they had a repairman in the area and were sending him to my house now. Please hold. Please hold. Please hold. only to waste another hour and be told I needed to wait on one of the three companies. This went on for 3-4 days!!! Meanwhile, I tried to call an independent repairman -- my family actually needs to eat -- and what I heard from professional after professional after professional was a NIGHTMARE. No one would work with LG. LG does not pay their claims. LG compressors break all the time. Dealing with LG is a virtual nightmare. Etc! I finally found a company with a certified LG repairman (He used to WORK FOR LG) who said he would work on the warrantied part and seek payment for it from LG. (LG had already given me a useless approval # which I could use with one of those three companies. Are we really back to calling the unicorns and Santa Claus again -- newsflash, idiots! They dont exist!) Anyhow, after another day of dealing with a bunch of representatives not in the USA, I got a hold of someone who walked me through a ton of steps in order to send a pre-approved service authorization to the company I FOUND -- it would be in the companys email box in 24-48 hours. Guess what? Surprise - surprise. There was no email authorization; they never sent anything; they never called me back; and I guess they just lied at the time.So I finally paid to have the private company come out and check the refrigerator -- bad compressor. Of course, read the reviews -- everyone is saying this, so LG must know it! Well the company tried to get a hold of LG to schedule a date to fix the compressor -- they had my approval # and told LG I had been given authorization to use them and the authorization was supposed to be in their email box a week ago (oh, and they made me call the company and get a bunch of information, including this email address for this authorization email that never existed. Maybe they do this ** for fun??? Anyhow, the company Id hired could never get hold of anyone at LG -- no surprise there -- so finally went through their world-class (world being literal - class being a JOKE) customer service, only to be told that there would be no authorization because *I* the customer had an appointment scheduled for next week with one of those three original companies. ARE - YOU - KIDDING - ME!?! No one ever called me or scheduled any appointment, and as we all know -- those 3 companies were bogus to begin with. What the ** kind of operation is LG running. This is beyond PATHETIC. Its fraudulent. Moronic. Inexcusable. Sad thing is: I WILL NEVER EVER BUY ANY LG PRODUCT AGAIN, no matter how large or small, and Ive already told everyone I know to AVOID THE REFRIGERATORS LIKE THE PLAGUE. Good going, LG.RUN - DONT WALK - AWAY FROM ANY LG REFRIGERATOR/FREEZER. Or at least call half a dozen appliance repair companies and ask what they have to say about this product -- youll get a surprising earful. LG has no customer service, and they couldnt give two ** if their customers ever get anything fixed, let alone in a timely fashion. If you have 20 - 30 - 40 hours to be given the runaround, to sit on hold, to be lied to and shuffled, to speak to folks all over the world who will each tell you a new and ever-more inventive lie, then by all means, buy this refrigerator. But if you think any part of it will ever break, then youre on your own. LG should be ASHAMED. And I hope theres a class-action lawsuit at some point because they need to be exposed.

There is a constant nasty mold smell. This is ridiculous! Of all the washers I have had in my life this was the most expensive and the least effective. Has all these lights and noises, but the clothes dont get very clean and loading is always off and IT SMELLS LIKE A SEWER PIPE! I leave the door open all the time as instructed, but it smells like an EGG FART EVERYDAY!

I had problems with my LG Washer and Dryer. The supervisor told me, after only 1 year, they dont stand behind anything but the motor in the washer. So now Im faced with buying a new one after just spending $1,500.00 or fix the machine yearly (yeah crazy right?) So, I would like to just warn everyone buying these machines. Dont do it. Please spend a couple more dollars on a good product from Kenmore. You will save time, money, and aggravation. I will personally never buy anything from LG not because all their stuff is junk, but because they dont stand behind their products. I hope this review is helpful to people thinking about buying from this 29 billion dollar company that is just out here to make a fast buck and doesnt care about the consumer buying the products they make.

The title says it all. I had the unfortunate incident of cracking the stove top glass of my LG stove top when I was holding my one year old boy and I accidentally dropped a drinking glass about 1 foot from the glass. I went to the LG website and the price quoted was $844 + tax. I called 3 appliance repair guys and they all said, that nobody should ever by LG stove foe this very reason. THAT THE PARTS ARE OUTRAGIOUSLY PRICED!!!! Why didnt the LOWES appliance sales guy tell me that when I bought asked for advice on whether or not I should be local or LG? I spent almost $20,000 on all new LG appliances a few years ago. Never again! I will now buy locally manufactured goods because parts are readily available and significantly less costly. Expensive lesson learned. LG builds obsolescence into their products by outrageously charging exorbitant prices on parts! LG should be ashamed of themselves. A little mistake would now cost me and my family about $1000 to replace a glass top that is almost as expensive as a brand new stove. I will be throwing the LG stove out the window and will be buying a new locally manufactured stove. Will never ever buy LG again.

I bought a LG refrigerator... Less than a year ice maker does not work... Stove start button for oven works when it gets ready (stove almost 2 yrs old)... Just got a dishwasher in December 2013. The le is flashing...From what I have read online it could be a loose wire or the motor...really! I see why they try and push extra coverage... defective before you buy it. I can maybe see one product... but 3... all from the same store (hhgregg). BEWARE!

I purchased this Ceramic-Glass Radiant Cooktop on March 2, 2016. On July 7, 2016 called LG due to the front part of stove top would no longer lay flat. They sent a service person out July 8th and he stated that it was cosmetic and therefore it was not covered on the warranty. I stated to the service department that clearly this was a defect in the manufacturing of this appliance. At no prevail LG refused to repair my stove and hung up. The email sent only listed the company name which is East Electronics and their # 757-753-2907.

I purchased an LG washer and dryer in 2018. Within 6 months the dryer has no heat so I called for a repair. The electrical panel (brains of the dryer) and the thermostat had to be replaced. I called the store to express my disappointment and the saleswoman said, You must have bought a lemon! Clearly doesn’t stand behind the brands they sell! Less than 2 years later my dryer again has no heat! The repairman came today and the exact same parts need to be replaced again! I feel I have a defective machine and LG says they will most likely just repair it. I feel they should replace it. An appliance that only worked for less than 6 months is not what I thought I was buying. I thought I was buying quality! I will never buy an LG again! Including manufacturing, this will now be the third time the same part has been in put in this machine. Clearly defective! I had Whirlpool for over 10 years and never once needed to call for service. Extremely disappointed in LG.

I am enjoying my LG washer. Have had little problems with it. Only concern is hat there are not any repair companies local that deal with LG. The one time I did have to call for a problem, it was obvious that the person was reading from a script. They could not offer any help or answer my questions. I ended up finding an answer to my problem online.

We purchased all new LG appliances for our newly built house. Initially we were very happy with our purchases until our LG Fridge suddenly quit. We had a repair technician come and was told it was the compressor. Unfortunately for us he replaced the compressor but still was unable to fix it. He was advised by LG to remove the new compressor and that we would have to unfortunately purchase a new fridge, but that once the paperwork was sent in LG would be issuing us a rebate for our fridge that was unable to be fixed since it had a 10 year compressor warranty. The original claim was sent in April 2018 and I am yet to see the rebate cheque I was promised, even signed and filled out the paperwork for. I have contacted their customer service over a dozen times now and have not received any better answers than someone will look into it and will contact me in the next 7-10 business days. Which I am yet to be contacted! I am now out the cost of the original fridge, the repair bill for the not fixable fridge and the new fridge I had to purchase to replace the original as well as countless hours on the phone trying to get to the end of this! This has now been going on for 17 months with no better answers or solutions. Needless to say I will never purchase another LG product or recommend LG to anyone! Buyer BEWARE!

LG LFX31925SW Refrigerator - We purchased the 31 Cu FT French Door LG refrigerator a year and a half ago. It is a wonderful refrigerator as far as capacity and how it functions on the inside. Not the most streamlined looking from the outside. And it hums all the time, not sure what part is doing that enough to wake me up at night. I recently pulled out the gliding drawer and to my dismay, the back wall of the refrigerator is cracked. Who would have thought the inside wall of the refrigerator would be compromised and cracked. Calling LG service center was a waste of time. Not only did they only quote the one year parts and labor (not sure on what) and the 7 yrs sealed system (whatever that covers?) and 10 years on the compressor (seems to hum every night). They read a script and have no other answers, always seems to be someone you cannot understand what they are saying and they can hardly speak English. When I mentioned I believed it was delivered in that condition, they said NO it was empty when delivered to imply I lied. Well no, the delivery folks set it up. I had to do nothing. So the repair company tells me to tape it, there is no way to repair it and no warranty. Really, no warranty on the structure of the unit. I call it cheap and wont buy another LG product ever. I feel blessed after reading the nightmares of other customers and with all their problems with defective parts and getting no results. My question is what has happened to products in America. There is no quality left.

I bought a brand new LG refrigerator LFXS30766D in May 2015. Last month it did not make any cool air, as the result all my foods end up in the garbage can. I called LG, they dispatched a technician first time for diagnostic. Then the tech came back the second time with a new compressor. They charged me about $400 plus for part and labor. Well, the refrigerator then was running fine for about three weeks. After that the compressor made some noise. I had to unplugged it a few times with a hope making differences. At last the noise finally gone but there is a new problem starting last 2 weeks. The cooling issue came back. The freezer at the bottom is cool about 36F, and the fridge on top is warm. I found out the vapor fan stopped working. I went online to check on LG spare part to replace the fan myself so I can save money. But I am very disappointed after the fact that the vapor fan kit costs around $200 - $300 for the whole assembly kit. What a rip off!!! I spent more than $2000 to purchased this LG refrigerator; and I really believe this is a piece of junk. I dont know how LG is still in business, and why LG does not care their customers at all. All they care is about themselves, selling fancy looking product that not last more than 3 years, then selling spare parts at unbelievable high prices. I will not buy LG products and no more...

The new LG replacement water filter cartridges wont fit in this 2019 LG fridge because the cartridges are off in the area where you screw it into the fridge. Like a defective bolt that wont seat into the nut properly, the replacement LG filters wont turn and create a seal anymore leaving you with no water or ice cubes and a watery mess to clean up.

When I purchased a new home, the LG dryer and washer came with it. I have had numerous problems with the dryer and after each repair, the dryer will work for a while. Slowly, the dryer begins not getting hot enough. I end up having to bring my clothes to a laundromat. I have spent at least $500.00 trying to repair this dryer. The service technicians have come back several times to repair it but each time they fix, something different and then it doesnt work after a few months.I have come to the conclusion that I need to buy a new dryer. This company needs to be held responsible for a defective dryer. Too many people have hand similar problems. Does anyone know if anything is being done?

I just want to affirm what a piece of junk LG 3-door refrigerators are for prospective buyers and what kind of service LG offers in regards to products manufactured by them.

This microwave is designed in a genius way! It’s large, you can select the type of food and status (frozen..) instead of choosing strength or time. It’s heavy duty, I don’t think people would survive it. It gives you the feeling it’s a luxurious and reliable product.