I like LG's consumer reviews and the looks of their products, particularly the dual ice makers and the nice LED lighting. However, the compressor went out in the first three years. That was why I had the compressor redone. I had to get the purchase agreement from the place that I bought it from, sent it over, and they came out and took care of it. The experience was amazing. Now, my ref is great.

Let me start by saying that their linear compressor is garbage and warrantied for 10 years after purchase date! I purchased my refrigerator in April of 2012. July 26, 2017 refrigerator stopping cooling. The compressor has died after 4 years and their approved service technicians have yet to get a compressor to run in my refrigerator. 1st company has come out 4 times to install the said compressor. I paid $350 to get it serviced to no avail. Not once has the compressor been operational after 20 minutes. It shuts done as the technician drive away. 1st company said it is junk and is all done. The 2nd company that came out that LG sent. Said the compressor needs to be replaced, he cant do it because he said, he wasnt certified. So we waited an extra week so a certified tech was to come out (today Sept 6, 2017, the date they stated) we called and they are not coming, stating that the refrigerator was junk. LGs response was that they provided the part and that’s it. I guess it doesnt need to be operational. Ive been without a refrigerator for over 6 weeks, thinking and waiting for that customer support that does not exist with LG. LG people were more than rude and unhelpful with every call. Buyer beware LG doesnt back their warranty. LG gave us a case number and made us think they would have help in some way but today’s response was priceless. They are done because they provided the part. Make the part operational. They should back their products and not get away with taking advantage of consumers. They (LG) should be acceptable!! $3000 plus $350 repair, down the drain!!

I bought LG model# LMV1683ST in 2012 from Best Buy. I pay around $250-$300 for my microwave. It was very loud and on 2016 it just stop working without a warning. This is a very bad product. I never overload it and it was only used by 2 people. I never overheat it, Max time heating was 10 min. Very short life product. This is a product to only buy for looks and nothing more.

I have had to stop using my LG microwave (LMV168OST) as the plastic frame around the door glass and handle has fallen apart. I already replaced it with a new one a couple years ago and the same issue happened again with the replaced one. This seems like a safety hazard and I am sure other users have had this happen. Poor design of the door and frame...

We have had 5 accidents (two were serious nearly starting fires) concerning how easy the stove top can be turned on by the slightest touch, brush or bump. These knobs are an extreme danger to anyone that has one of these ranges in their home. I cannot understand why this range (LDE4415 st) has not been recalled or that LG has not developed a fix for this dangerous problem.

December 2014 I purchased a LG French Door Refrigerator Model # LMXS530776S. Within a few days of delivery I noticed the refrigerator would stay cold. After fighting with them for two months it was replaced in Feb 2015. Now the replacement has stopped working. Freon leaking, bad motherboard, bad compressor and evap system. LG and retailer Pacific Sales division of Best Buy not doing anything to replace a $4000 purchase.

I purchased the LG Smart Drum top-loading washing machine a few years ago. The clothes come out very wrinkled. I now put almost all my laundry in the dryer; it helps remove the severe wrinkling. I used to just hang clothes up after washing them. Now it takes more energy: my own, and the electricity. I just finished ironing a top which I have had for well over a decade, used to just remove it, nice and clean, from my beloved Kenmore front loader, and hang it up. This was the case with all my clothes. I purchased my machine at The Brick, had to leave the country for a few months, and when I returned it was too late to have the unit replaced. Cant really fault The Brick, but they should know these machines are not-so-great. I have read the other reviews on this site, and my experience is not as truly awful as many others. But I will stay well away from LG in the future, and do more homework before purchasing.

My husband bought me a pair of LG appliances for Christmas of 2014. In March of 2015, we had an issue with the fridge. It took 2 weeks to resolve. In April of 2015, same issue....freezer frosting up, then stopped cooling. It was a compressor problem..shocking. June of 2019 freezer stopped working, next day fridge part quit. 2 days to get a tech (who was wonderful). Tried to say it is a sulfur problem in the water (our water is filtered), then the compressor and now its also the motherboard...all at one time. Trying to get a unit replacement because obviously, the refrigerator is a lemon. I uploaded all the receipts and supporting documents and now I have to wait until JULY 8th!!!! to get this fixed. I am under warranty for at least 6 more years. At this point Id like to be refunded for this obviously defective appliance.

My 2 year old LFXS24566S refrigerator is not cooling. When contacted LG support on Monday (17th Sep). They informed me to book LG technician via LG Purchase flat rate option. I prepaid and chose a technician to come on 19th Sep. I waited the whole day and when no one showed up I called to find out what’s happening. Then I was told that they dont have qualified technicians to support my issue and my money will be refunded. I insisted that I speak to a manager/supervisor, Englebert who promised to follow up and schedule someone to come. Up to now no one has called or no follow-up. Wish I knew this product better before purchasing. Guess Im paying the price for going with LG brand. NEVER recommend this product to anyone...

I love my LG washing machine! It was a little cheaper than Samsung brand and it really fits the bill. It is very energy efficient and doesnt use a lot of power. I also enjoy how thorough and fast it is!

Following in quotes is my last communication to LG about the warranty claim for my over-the-range microwave. Following their second opinion mentioned in the communication they finally replaced the unit. Honestly I have a house full of LG appliances and electronics and all in all I’m happy with them all but if my warranty experience is anything like standard, I hope your product never breaks. The following stands as my review: “I have a warranty claim for a $189 over the range microwave that’s been going on since 7/11 with 6 repair visits and another scheduled for 9/21. Everything has been replaced at least twice and some things 4 times and it still doesn’t work and still, regardless of my begging including a desperate letter to the company president, you refuse to replace the unit. Your last reply was that my request was denied and you were seeking a second opinion. Turns out it’s from the same repair company who have already sent two different technicians. Love your products. HATE your warranty service. Case **. Service costs listed on visit receipts exceed $1,700. Seems a bit much for a $189 unit. PLEASE HELP!!!”

I have had my refrigerator about 4-5 yrs and woke up to no power, on a Sunday. They cant get a repairman out until Thursday. This is my one time then I am buying GE or Kenmore - brands you can trust. My GE lasted almost 20 yrs and was working when I gave it away for this one.

We have a LG LFXC24726S French Door refrigerator that started dispensing water on it own. Fortunately we were home and able to stop it in a few minutes. We got about 2 to 3 gallons of water on our wooden kitchen floors. If we had not been home, a very different story. Has this been an ongoing problem with LG? Does not generate much faith in this company.

15 months old. Motherboard was replaced. The freezer went out once motherboard was replaced. In one week. Now I’m being told the coils and parts that hold the Freon has to be replaced and it will cost 300.00 in labor. I just paid 300.09 for the last part and they want me to pay 261.00 for labor of the last part. That’s Sears which is a whole story on it’s own. Don’t buy LG and don’t buy from Sears!!! EVER!!!

A few months ago I purchased an LG dryer model DLE1101W with automatic sensors. However, every time I start a sensing cycle it stops after few minutes. I use mainly small loads. When I called the company they said it is because in small loads the sensor is not being able to detect and therefore shuts down the cycle. When I purchased the unit nowhere did it say that the sensing happens only when using big loads or else I would not have paid more for unit with sensing capability.

My wife opened the d/w last evening to load dishes; a loud bang sounded, and she almost dropped the door. I pulled the d/w out today and found that the door assembly consists of a heavy-duty spring attached to a piece of Venetian blind cord which rides on a small plastic pulley. The cord had snapped (see photo). The next hour was spent arguing with a customer service representative and a supervisor because I refused to pay for a repairman to tell me what part I needed and charge me for the installation. I was finally given a phone number of a parts company from which I could order the cord portion of the assembly. In 2006, I bought a 4-appliance package .The stove and fridge were repaired for fire hazard issues within the first 6 years. LG products arent built to last.

This is the worst machine ever. They are now selling a 2 year old machine at local flea markets to see if a sucker will buy it. True Balance means it will never truly balance and will not wash one load of clothing without it taking you hours. This machine might work on cement and only cement because if it is on a wood flooring it will not work.I have found that if I load clothes, it keeps trying to sense the clothing, then I shut it off, restart and let it go. I can get half a cycle done until it spins then is off balance again. Then you shut it off, turn it back on to spin. Shut it off, then restart with rinse and spin... You can sometimes get it to work. The worst design ever for this high priced piece of junk.LG is not a company I will ever purchase from again. Do not buy this machine and do not take this machine if it is given to you for free. All other comments are true. It will not wash clothes. It just spins around and uses endless amounts of water to balance. Hours upon hours for 1 small load. If you have this machine do what I listed above. Have the exact same type of clothing, start a cycle, let it get it wet, when it gives you the error message shut it off, restart when clothes are wet, then when it does the IE shut it off, restart on spin, then restart on rinse/spin. You can get one load done if you are lucky.LG is a horrible company. My LG phone failed after a year, the Washer has never worked... and other items. No more LG. Life is not Good with LG. Life stinks with LG and you pay the price. We paid over $900.00 for this washer and it never worked right. We are seasonal so by the time we returned the warranty is up and they cant find the extended warranty in Lowes system. Go figure. The call center was also a joke. Not in the USA and they tell you you are out of luck. Stay away from LG.

Just over ownership of 1 year (when warranty ends). The bleach cup developed corrosion all around it dripping rust water into my clothes making the washer unusable. I wipe this area off every time I use bleach. Called customer service and they told me that I must not be wiping the bleach off when I spill it. This seems to be an issue with many customers, but still no recall. Also, purchased a 50 OLED TV that stopped working 1 week after use. Will NEVER buy LG again. They used to be a reliable company but now they are the one to avoid at all cost.

We purchased a $3000 LG refrigerator in August of 2015, Model LFXS30726S, and it is a horrible design. It fails completely every 16 weeks. The fridge seems really nice, but 4 months later, it failed on Christmas Day. Frost builds up around the fan and doesnt properly defrost, causing it to fail. LG serviced the unit for the first 2 Failures, and now it has failed again. 3 times in 14 months. Lucky for LG, their warranty is for 1 year, and now they will not service or repair the defective unit.This design was flawed from day 1! It just takes 4 months for the fan to wear out. And each time we have to borrow a spare fridge, move all of our food, and wait for service. They even had a service bulletin regarding this issue, and so they replaced the back inside panel which was supposed to fix the problem. Guess what... it did not help at all. DO NOT BUY LG Refrigerators! THEY EITHER DONT KNOW HOW TO DESIGN PROPERLY, OR THEY DONT TEST THEM. I am filing a complaint with the Dept of Trade and Consumer Protection, under the grounds that the fridge did not live up to its intended purpose: Keeping food cold.

LFX25991ST/05 LG French door counter depth refrigerator - I actually love/hate this refrigerator. It has worked well. I love the ice and water dispenser, however, it appears to be caving in. There is a long crack at the top running into the inside of the dispenser. When the water dispenser is pressed it moves the entire wall inside the dispenser. The frame of the entire dispenser is actually crumbling piece by piece. We have no recollection of ever dropping anything or anything falling on the door dispenser. We have no warranty left on it as it is now almost 3 years old. So we are faced with the repair. Frankly neither of would have the strength to push so hard the plastic would crack. I own an LG stove, microwave, washer and dryer. I am not unhappy with any of these - performance wise.

For 3 months and 7 different repair visits for a $199 microwave purchased at HHGregg, I have been dealing with the unprofessional, rude people at LG repair. Finally after the 7th visit, the wire in the microwave started on fire. After many phone calls, the matter has now gone to the resolutions department at LG repair, and I am still waiting for approval of a replacement microwave. This could have started my house on fire. This is the worst customer service I have ever encountered. I should not have had to wait 3 months for a new microwave when it was evident this microwave was a lemon.

Do not purchase LG WaveForce Washer!!! - After purchasing the washer from Home Depot and using it for less than a year, the washer will not complete one cycle without becoming unbalanced and stopping at least two or three times per cycle. I paid close to $900 for this lemon. Dont purchase this LG washer. Im very disappointed in this product!

LG washer that has made a noise since we got it - We bought a LG washer 11-2016. After 2 repair companies and it being September 2017 it is still not fixed. LG wanted a second opinion and they sent another company. Well they were here yesterday 9-18-2017 and still not fixed. There has been a repairman here at least once a month. Very disappointed. I have even contacted the BBB. Seems like I am getting nowhere. The time I have wasted.

LG WaveForce TrueBalance anti-vibration system Model #WT5101HV, Product Code #T1309ADFH6.ASSEEUS. Bought washer & matching dryer 11/27/2010 with 5 year extra warranty on both. Three years of hell! Large-capacity washer that simply WILL NOT BALANCE, but will instead of sounding a buzzer that it is OFF BALANCE, will just restart the countdown timer as it REFILLS with WATER and starts the rinse cycle... again and again and again. Found out the hard way one time 5 hours later that it was still restarting the rinse cycle because it could not balance itself, yet it had never once sounded with the buzzer. Yes, the buzzer can work on occasion, but the load has to be very off balance.When I first got it and the countdown timer reset and the rinse cycle started again, I mistook that it was just part of the machines normal operation, but there is nothing normal for the waste of water and the amount of time I spend standing in front of the washer trying to catch it before it resets AND the amount of time I spend rearranging the load to try and balance it in the tub to the machine balance sensors satisfaction... up to 30 minutes at a time moving heavy wet clothes around or removing them by hand to place one on this side and one on that side... endless aggravation. Even if I use the lowest spin and step it up to the highest spin, it will not balance. If you dont use the highest spin cycle (or step up from low to high) it takes nearly 2 hours to dry clothes on the 2nd highest spin cycle.The factory recall notice that I received was merely an insult to the problem because it does not address the ACTUAL issue -- which is that it will not balance. Instead, the recall wants to tell me not to wash raincoats or such nonsensical how to or not to use the machine properly. It will not balance with: ONLY pants or ONLY shirts or ONLY towels or ONLY pajamas. The bigger the load in this large-capacity washer, the bigger the balance problem. If I wash a tiny load like socks, it might actually finish the load all by itself once-in-a-while, but why have a LARGE-CAPACITY washer if it is useless? If you mix shirts and pants, be prepared to untangle the biggest wet knots you have ever seen! I stopped using the low-water features a long time ago when my clothes did not clean properly, so I now use the Bulky/Bedding setting, which fills the tub with water. When I used the low-water features, the balance problem was exactly the same. I always keep the door open when not in use, so it does not stink itself up and requires special tub cleaning. I have only had to clean it once. Since the normal way this company has responded to the myriad of consumer complaints is even more impossible than dealing with the product, I see no reason to play their game of endless service calls when NO SERVICEMAN CAN POSSIBLY REDESIGN A FLAWED APPLIANCE. I have not heard of any service call fixing this models problems. I bought a 5-year service policy with 2 years left. This machines design is a lemon, so where is the companys restitution to us consumers? I dont want the upgraded software because it takes away wash settings and spin RPMs that I bought in the first place. A recall that is stone-cold useless and removes some original wash (gentle) and spin (extra high) variations is their restitution, so consumer take heed.

LG Washing Machine Product WT1101CW: 1st-DO NOT BUY ANY LG!!! THEY ARE LEMONS!!! We purchased an LG Washing Machine and Dryer from Best Buy on 11/16/2012. I am writing this review on 9/28/16. I have had to have a repairman out twice and the long and short of it is the transmission & electric board went at the tune of $533.00 for parts and labor. Um I paid $629 for the machine new. I called LG several times. The 1st few times they said there was nothing they could do. Wrong answer! So I called a 3rd time & they offered me an extended warranty on parts and labor for 1 year for that repair for $385.00. So they would charge me more than half of what I paid for it??? No thanks. There is no telling what else will go wrong with it. Its a ripoff when you pay over $600 for a washing machine and it doesnt even LAST 4 YEARS. I read numerous complaints about LG like mine and worse. If we quit buying these lemons they will either have to make a better product or go out of business. Gotta go time to get on Consumer Reports and fork more $$ for a new one. Lets just hope it will last at least 5 years.

LG Lifes Good? LG - Laundrys Grubby - Just like everyone else, I am incredibly frustrated with my top-loading LG WT4801CW clothes washer (purchased from Home Depot). I spend more time and money redoing many loads of clothes because they just do not get clean and sometimes a streak of dirt is left on the clothes, so back to rewashing the same small load of clothes again and again. (There goes the water economy function of the washer down the drain). And my washer is also starting to smell (great). Based on everyones reviews, the machine should be breaking soon and at that point, I will give it the boot out of my laundry room.

In March 2009 I purchased an LG TROMM washer model WM2487HWM. I loved the washer and dryer. Until October 2012, the washer suddenly without any prior dripping warnings, developed a gushing leak when filling. I had a waterfall in my finished basement, the ceiling destroyed and furnishings soaked. The first floor where the washer was the hardwood flooring buckled a couple days later. I took it with a grain of salt, just clean it up and fix it. The part cost less than $10.00. There are YouTube videos to show you how to replace it. The hardest part of changing it was getting the heavy washer moved out to access the back to remove the cover. Part replaced, washer working fine, I am happy. Now just clean up the damage it caused. December 13, 2015, the same thing happened again. I am not taking this mess very well a second time. I should have realized by all the videos this was not just a fluke, but a reoccurring problem. I would not recommend a LG washer to anyone unless you have a damage proof place to put it.

I own a LG Electric Front load washer dryer. The biggest disappointment is the Dryer Drum. I have already replaced it once. And now it is cracked again, and it is $200 just for the part. The stainless steel used is almost paper thin and always cracks near the welded seam. This is a DEFECT! I am looking for a regular steel drum in my next one, (they never cracked on me) and find it hard to even look at LG products other than matching the washer better.

The linear compressors in these refrigerators are junk. They are so bad that there is a class action lawsuit against LG: **. LG also makes some of the Kenmore refrigerators. I have a four year old Kenmore refrigerator that cost me $1,600 that is now an expensive paperweight. Stay away from LG and Kenmore refrigerators!

We bought a nice LG refrigerator 26 months ago and the linear compressor went out, luckily fixed under extended warranty. The problem is the replacement compressor is the same and according to others likely only to last 2 years. 4 year life is not what we wanted out of an expensive fridge so as soon as this next compressor fails we will have to do better research into our next purchase.

I have the same problem with my washer that was purchased from Home Depot November 2011. We really need to urge LG to fix or replace these faulty machines instead of doing the measly recall fix which does not seem to fix the problem. I just signed the petition LG Electronics: Replace or completely fix a recalled washer on Change.org. Its important that we pass the word and get as many people to sign as we can to get LG involved. Will you sign it too? Thanks!

Purchased the whole 4 appliance package from Lowes back in 09/13/2016. Of course 14 months later after warranty has expired the ice maker on the bottom of my new refrigerator stops working. Great! Repair guy just left after I was charged $238 for the repair. Mind you it took him less than 3 minutes to put a new ice thing in. What a sham. You pay almost $4000 for LG appliance and dont expect them to stop working in a year. Beyond pissed. It sucks. Might as well just bend over.Why dont these major companies warranty their products better? You know why is because they know they will break. LG is banking that your appliances make it through the 12 months then they can repair it. Well you should have bought the extended warranty? Really? I could barely afford the appliances and they want me to pay more to insure LGs faulty products? Really? Im insuring LG? How messed up is that? LG refer LFX25973ST serial number 505TRJL34580.

We purchased our French Door Refrigerator in Nov. of 2011 from Home Depot for over $2500. We had not problem with the unit until May of 2014 when the it stopped working. Calls to LG resulted in a service call but we did have to wait for several days for service which of course means you have to find a place for all your food so you dont lose it. Ok - repair guy came out and replaced the fan assembly behind the freezer stating that it needed a stronger fan to keep it from freezing up. OK - unit was noisier than before but it did work. Until May of this year when the same thing happened again! Same repair guy - same fix. After he left it did start making a louder noise so we called him back. When he came back he said that is just the normal noise the new fan makes and rather rudely left! This week the unit quit working again!About six weeks later the last call - we unplugged it and plugged it back in but still had to move all the food again since it was thawing out. Had to wait 24 hours for the repair guy to come once again and apparently unplugging it caused it to reboot because it did start cooling again. ** the repair guy walked in, pointed his infrared thermometer and said Well - it is working, there is nothing wrong with it and refused to do anything else - accused of yelling at him - which we werent and stomped out of our house! Subsequent calls to customer service were not very helpful. They all give you the same responses like they are reading it off of cue cards - all denying culpability and trying to put it on us instead of admitting that their product is faulty! And this model has had a class action lawsuit against so we know there is a problem!My advice - do not buy an LG product. They are not the quality you pay for and if you have a problem, you will not get any help from them at all. Their consumer service department treats you without respect and without true concern for taking care of the problem.

The seals on my GM-B208STS French door fridge and the latch needed replacing in April 2013 after I had bought the fridge in November 2010. LG replaced them out of goodwill since I was 4 months out of warranty. Now, 13 months later, the seals are ripping in the same place.

I liked the reputation of LG is that its prod will last a while and it has very good looking designs for their fridge size. I like all the new features like the new technology that is used. I like the cooling features and the design of the fridge. I also like the color and the fit in the kitchen. I wish it could be more roomy because then I could this is more stuff in the fridge and then I could take more advantage of the new technology advances.

I owned a washing machine model WD-65130F but it broke down since August 2011. Until now I am still unable to fix it because there are no spare parts according to the service provider and I need to import spare parts from Korea. My question is - I cant get spare parts in 3 months? What kind of back up service does LG provide?Im upset and shared my bad experience with my community not to buy LGs product anymore because until now my problem is unsolved and complaint after complaint have been made but sadly not even a feedback from LG. I do wonder if the web page is real or false.

I have gotten very little usage from this LG dishwasher since I purchased it a few years ago. It has been one problem after another. I had not used it for approximately 8 months. When I DID try to use it, it gave me the oe code (Again). When the repairman came out, it was clogged up, he really DID not believe that I had not been using the dishwasher. Also, now the rubber and the sides that should be welded down is now coming loose. It cannot be repaired!!!!

LG microwave quit working 1 1/2 years after purchase! I also bought a refrigerator at the same time!! Called LG support and was given a number for a repair service. Called Tarheel Appliance and Repair and was quoted $70 for someone to come out plus the cost of repairing the microwave which was going to put the cost well over $100! Tarheel Appliance suggested that I call LG back to see if they would extended the warranty since the microwave was just out of warranty. I was told that the warranty would not be extended!! Do not by an LG microwave! Quality is not there!! My previous microwave I had lasted over 15 years. I also bought a wireless LG headset that has quit working in 6 months too!!

Purchased this top load LG washer 4 years ago. Problems with the performance: Takes too long to do a small or medium load. Washer does not balance the load. Sheets and other large items cover the smaller clothes and they never get clean. Machine Quality. Washer LID BROKE APART for no reason. Will not close at all now which means I cannot use the machine. I contacted LG and complained gave me a case #. Never called me back. When I contacted them they said that the warranty was only for a year. Had to order a new LID for $200 which I have not received yet. Not sure if the expense for the LID was a good idea. The problem will most likely happen again. $700 for this machine was a WASTE of hard earned money. WILL NEVER BUY ANY LG PRODUCT AGAIN.

I like my LG stove because all of my appliances is LG. I have refrigerator, washer and dryer. Theyre all the right size and fit for my home. The LG range is awesome and easy for my children to use. It cook evenly and plenty of room inside the oven in which I bake a lot. I have had all of my appliances for about 4 yrs or more now without any problems.

As with so many others the lint trap does not sit flush in the dryer. The corner protrudes and DESTROYS your clothes. DO NOT BUY AN LG DRYER UNTIL THEY OWN UP TO THIS ISSUE!!! Is there a class action?

Purchased LG LDC22720ST/03 refrigerator in October 2010. The icemaker in the freezer has been replaced three times. The product is designed poorly and does not last for 1 year. The appliance repair company says that LG has not made a new icemaker to replace this defective design. The new icemakers are costly and the company needs to correct this defective product. Very unhappy with icemaker!

I have owned an LG refrigerator with a bottom freezer for the past eight years. Besides the beautiful design of my refrigerator, I don’t have many good things to say about LG as a company. As a matter of fact, as a free trade supporter, I would limit access of this company into the US market because it does not uphold US product and service standards. The internal organs my refrigerator, made out of plastic, began breaking in the first two years. Two years ago when my refrigerator stopped cooling just before a big holiday for each I had to cook for and store food, it took LG four days to send appropriate serviceman to take care of the problem. The first repairman did not even have the appropriate equipment to fix the refrigerator and passed the buck on to someone else. When I called LG again and insisted on an LG certified repairman they had sent one. At that point I was out of warranty my refrigerator needed a new compressor which was installed two years ago in 2016, and for which I paid full price out of my own pocket. Recently I’ve had a problem where my freezer is not working but the refrigerator is still cooling. When the question of replacing the two-year-old compressor with a new one came up, LG stated that it’s company‘s policy is that if a compressor has been replaced and the refrigerator is out of warranty, the standard manufacturer warranty for compressors which is typically for most appliances 5 to 10 years does not hold water any longer. When you call for service you have to threaten and move up the ladder to speak to a few supervisors before you can get an adequate service. I will never own any LG product again and I would gladly share this recommendation warmly with any person I know. Who needs you LG? Go back home and stay there!!!

After 3 years needed minor repair. LG wouldn’t sell me the part. Had to pay LG repair guy to do a job I could easily do. Very annoying. After 5 years door seal went. Called. They said weld broke on drum. $800 for parts not worth fixing. Single man after 5 years. The quality of consumer products today is so low I feel like a fool recycling my pop tins and putting my washer in a landfill after 5 years. Stop building throwaway products would be a far better way of recycling. Get rid of all the people that say no profit in that.

This refrigerator is the worst piece of crap I have ever purchased. Dont get sucked into purchasing one of these. It breaks down constantly and all my food is ruined. I have so many repair bills, I could have purchased a new refrigerator by now.

Linear Compressors - My LG LSXS26326 came with my home when I purchased it. The fridge is less than 5 years old. In the year Ive had it Ive noticed intermittent cooling/ice production issues. If the temp got above 77 degrees in my house, the fridge would struggle to make ice or keep food cool. Then, on Memorial Day weekend, with family visiting, it finally died. I have a homeowners warranty (fantastic investment) that covers all my appliances. Never had an issue on the couple of things Ive had to call them on. This fridge is an exception. After a TWO WEEK long rigamarole between them and LG to determine a) If the fridge was under warranty. (It wasnt. Im not the original purchaser, as I tried in vain to explain to all parties.) b) Who was going to pay for what (warranty company, all of it). The part is perpetually back ordered. There are so many of these compressors that are failing, they cannot make them fast enough to replace the failed units. Even the replacements are failing within a couple days/weeks/months/years depending on your luck. Today is June 22, and I am, just today, getting my fridge fixed. This process has been an absolute nightmare. And I have a future failure to look forward to. All I can do is cross my fingers and hope this one holds out until I get taxes back next year and can replace it with a functional fridge. I will NEVER, EVER, buy anything LG again in my life. And be CAREFUL. These same compressors are used in Kenmore Elite fridges as well!

Both this product and customer service were awful. Bought fridge brand new, and the Ice machine never worked. Customer service sent two different technicians with over 5 different parts plus a new fridge door, in a span of five service calls and could not fix the problem. After the hassle of trying to get a replacement, they denied it to me and are just reimbursing me the money, not taking into consideration that I paid on a credit card, accumulated interest AND had paid extra for installment. Both this product and LG were of very poor quality. NEVER using their services or products again.

This morning, my wife started a load of clothes in my 2002 LG Trom front load dryer. I was in the backyard with the dogs. I noticed an electrical burning smell. I ran in the house to see if there was a fire! The dryer was smoking! I turned off the gas and unplugged it. I repair all types of equipment for a living. Upon disassembly, I found that the wires going to the safety temperature switch, on the top of the burner tube, had shorted out where they were rubbing on the gas line.

Think twice before you buy a LG refrigerator. The compressor on mine failed just past a year of use. LG repair people were less than helpful but they finally agreed to pay for new compressor but we were on the hook for labor because we had not purchased extended warranty. My granddaughter purchased a LG refrigerator just after ours. Her compressor failed just after a year. She did purchase the extended warranty but has now been waiting eight weeks for repair with no end in sight. Repair people do not want to do business with LG because it takes months and months for them to be paid/reimbursed by LG.

This LG WM357 OHVA Front Loading Washer is a lemon. Needed repair after approx. 6 months. Weights cracked on drum. Bounced all over the room. Fixed on warranty and broke again within the week. Weve been without a washer since March (five months now) waiting for warranty support to fix it for real or get us a new machine. Very disappointed with the warranty coverage and timeliness of the fix. Choose a different brand.

I should have known better than to purchase a refrigerator from Sears because of past experiences. On two prior occasions, (two different refrigerators) we had Sears technicians tell us that our units could not be repaired. So, in one case we purchased a new one from Sears but kept the old one. The old one was still running (5 years later), but the new one stopped cooling completely about three years ago. This time, we decided to live with the two partially operational units. The newer one has now stopped working, so we mistakenly purchased a new LG model from Sears, on Friday of September 2. Sears promised a delivery (for an extra $10) on Saturday of September 3. When we had not heard from sears by 4:30 on Saturday, I called their installation services. I was told that the item was not in stock--great. It was the Saturday before Labor Day, with food spoiling because the refrigerator was full of food.Ok, now I wanted to complain to someone at Sears, so I called their customer service (disservice?). After getting the runaround and being redirected to three other numbers (with 10 minute delays before connections), I found someone who could help. This helpful person told me that the unit was in-stock, but they were waiting for American Express approval for my purchase. I let them know that American Express has never (since 1964) delayed approval of my purchases and that I felt they were lying. I was told to call American Express. I told her that I wanted to speak to someone who actually knew what was going on, and the line went dead. I did call American Express; I was told that the purchase had been approved on Friday, so Sears customer service has more than one liar on their staff. Judging from all the other complaints about Sears, I wonder why there has not been more publicity to protect the public from this deceitful company, so much for customer service.

Bought an LG refrigerator in 11/2017 with the linear inverter compressor. It quit working in 6/2021. Even though the compressor is covered with a 10 year warranty, I fear that it will be replaced with another faulty defective compressor. We have an LG technician coming soon and I will provide an update on the repair status. I give the refrigerator one star because a failed compressor in just 3.5 years is a bad sign coupled with a class action lawsuit against LG for producing a defective refrigerator.

We have an LG Refrigerator that sells currently at Home Depot 2016 for $3,500 that came with our home when we purchased it. We have owned many different name brand refrigerators during our 40 years of marriage and I can confidently state that LG Refrigerators are the worst weve ever owned. LG technicians cannot fix the constant sweating from the ice-maker that appears on the door and where the water and ice are dispensed. There is a known product defect in the ice maker that LG refuses to warranty so you need to purchase a replacement part with an LG Service Call for approximately $300 each time it blows out. Their 800# Tech Support is a joke since no understands or cares about your product difficulties. In short, nothing sucks like an LG. DONT BUY LG PRODUCTS!

We bought our LG refrigerator and stove. It has a stainless steel kind of finish on it. We have had several stainless steel stoves and refrigerators. None of them had a bad cheap finish as this new one. What kind of horrible finish is this? When we get a glass of water and some water leaks down on the finish, you can see it and it doesnt come off. We have tried all sorts of products made for stainless finishes. Nothing seems to work. If you have a nice kitchen and you want some appliances that look good and clean, never buy one that has this finish. It makes our kitchen look unkept. The appliance is good except for the finish. And I see this and am saddened that they make a good product, and put a cheap finish on the appliance. I have extended warranty, but the warranty doesnt cover a bad finish.

PSA: DO NOT buy an LG refrigerator. Both they, and the service company they contract with, A&E are absolutely horrible. Back story: I purchased an LG fridge 2.5 years ago to replace an aging one which was keeping food in the 56º range. The new fridge worked fine with the exception of the black satin stainless finish on it which had started peeling off. About a month ago I called to report that. They sent out a service tech who said it was a manufacturers defect and it was covered. They would replace the doors in approximately two weeks.About a week after that, the fridge quit working. I checked all the stuff a non technical person like myself knows to check: had the door been left open; was the air intake clogged. Nope and nope. I busted out the manual. They said to call LG if it was failing to cool so I got on the horn with their service. Shortly into the phone call, the customer service person says, touch the inside of the fridge, does it have any condensation on it? It did not. He told me it was the compressor and promptly scheduled a service call which was about a week out. So I threw out stuff which would perish soon, got freezer stuff to my friends and cleaned the fridge so that it would not get stanky sitting closed up without power.The tech shows up as scheduled, confirms it is the compressor and also the motherboard and orders parts. The parts arrive a few days later, they are the wrong parts. We are now a week and a half in. He blames it on LG (who knows if it was LG or A&E at this point) and says he is going to order the parts and they will be overnighted. Had this been the case they would have arrived on a Thursday, come the next Tuesday, there are still no parts, so we call again. Now the story is that they will be ordering the parts and they will be here tomorrow. LG ships the parts to the consumers home, and A&E will not schedule until the parts arrive so first you get to wait for the parts, then you get to wait for them to have availability in their schedule. The parts arrive, three days later they schedule the tech yet again.They call the day that the repair is to be scheduled and say that the tech called in that day and they will need to reschedule. At this point another friend gets on the horn and basically tells them, oh hell no! and they miraculously find someone from Cape Girardeau and send him up. The guy puts the parts in, says to leave the fridge for 24 hours before putting anything into it. This was yesterday. Wake up this morning and the fridge is yet again a balmy 65º.Call LG AGAIN .... and A&E is closed and wont be able to schedule anything until Monday. Which will then of course be another service call scheduled days out, another tech coming out saying, yes the fridge is not working, ordering additional parts, waiting for parts, waiting to schedule said parts to be told that the fridge cannot be repaired.The fridge is under manufacturers warranty. The failed compressor has a 10 year warranty. I have the extended 5 year store warranty. There are so many 1 ⭐️ reviews on the LG fridge and A&E with people who are having the exact same issues as I am with both companies on Consumer Affairs, this entire debacle is being repeated all over the place. We are now three weeks into this, the doors never did arrive, the fridge still doesnt work and we are waiting on service yet again. If I can save any of you the headache, I wanted to put this out there.

On September 7th, 2018, Home Depot Canada delivered an LG LFXC24726S refrigerator I had purchased on August 30th. I had researched refrigerators prior to going to Home Depot and relied on the salesman’s recommendation for either the LG or Samsung 3 door French style with external water and ice. Periodically during the first 9 months the defrost cycle seemed to run too long and things would be warm in both the refrigerator and freezer. On July 28th the unit stopped cooling completely. 4 hours later it started cooling again. Late afternoon on July 29th it stopped cooling again and I lost the contents of the refrigerator and the freezer that night. After repeated calls to LG on the morning of July 30th and having to send pictures of my invoice from Home Depot I was finally put through to the appliance repair service that handles their warranty repairs as a “priority”. The earliest anyone could come to look at it was 2 days later on August 1st. On July 31st the unit started cooling again. The technician could not determine what the problem was on August 1st so he decided to order a new main board. Cooling was intermittent after his visit and then the unit started freezing items in the refrigerator. On August 8th the part arrived and the repair service set up to replace the board on August 15th. The same technician did the repair and he was done in 20 minutes. The refrigerator worked fine for the 15th and the 16th but sometime in the early morning hours of August 17th it stopped cooling again completely and for the second time in less than a month I have lost hundreds of dollars of food. LG uses a repair service which does not work on the weekends and does not provide any emergency service. After more than an hour on the phone and on hold with LG’s Canadian customer service in Panama, I had to start over from scratch and send pictures of my purchase invoice AGAIN. Disgusting customer service and I am left with no refrigerator, garbage bags full of spoiled food and nothing more than an email sent to the same repair company with instructions for me to call them on Monday and book a service appointment. LG is aware of the issues with their sealed systems and linear inverters and there currently is a class-action lawsuit on behalf of consumers. How disappointing that they have not done anything to correct the problems and consumers are left with a useless piece of junk in their kitchen. Also very disturbing that Consumers Reports continues to recommend these defective refrigerators. I have subscribed for years to Consumers Reports magazine and believed their testing results but no more. DON’T BUY LG!

We bought an LG refrigerator 3 years ago. It stopped cooling. The repairman said that LG would provide a compressor but would not pay for labor, which could be from $600-$1100. He suggested that we cut our losses and purchase a different brand. Neither LG nor Lowes, where we purchased the refrigerator, were concerned that we lost a refrigerator full of food and had paid a lot of money for a product that was now worthless. Lowes corporation is aware of the problems with LG but continue to sell them. When I expressed my frustration, a Lowes employee said we should have bought their warranty.

Purchased a WM2801HLA Direct Drive front load washer & matching gas dryer (new) in April of 2010. In the 7 years of ownership, the LG Washer has had 2 drain pump failures, 1 circuit control board failure, and a Spider Arm assembly failure (due to preventable corrosion). The 1st drain pump failed under extended 5-year warranty, as did the circuit control board. Everything else has failed on my dime and my time. The failed spider arm also took out the Balance Assembly Ring by tilting the tub, thus making contact with a fixed component and rubbing a hole in the liquid filled assembly ring - which drained the ring, rendering it noisy as a tank & useless.Our machine started making some warning sounds in the spring of 2017... Which I thought were the bearings. Being as the seal & bearings are a regular fail point, I ordered seals and bearings and pulled the machine apart. Turns out it was the Spider Arm assembly which had corroded to the point that only 1 of the 3 arms was still intact holding the drum to the support assembly. The bearing seal and bearings were still fine (although replacing the seal when you are in there is a MINIMUM to prevent future bearing failure).Just for good measure, the 2nd circuit board is now also behaving in a similar manner as the 1st one did on its way out (you cannot power up the machine without unplugging it - wait 30 seconds - and plugging it back in). This circuit board problem comes and goes, but it is not uncommon for the LG brand (do a YouTube search for LG washers failing to power up). The Spider Arm failure was due solely to using an unpainted aluminum part (spider arm), bolting it to a dissimilar metal (stainless steel drum) and exposing it to both electrolyte (soapy water, baking soda) and acids (vinegar, bleach, cleansing tablets, etc). Shiny piece of crap is how I would describe this LG washing machine. In the 15 years since Front Loaders became fashion statements, I am not aware of a single Front Load manufacturer that has corrected this spider arm fail point (its a guaranteed certainty it will fail with any sort of regular use) by either painting it in enamel, making it out of stainless steel, or abandoning the stainless steel tub for an enamel coated one. Its clear to me that this is a purpose-driven engineered failure of the washing machine. I was able to fix the machine myself (and new bearings/seals for good measure... As youre already in there) but most people cannot. Even so, it was $400 with bearings, seals, balance ring, spider arm, and enamel paint for the new spider arm to prevent corrosion thereof.When the spider arm fails, it is generally the death knell for the machine. To hire someone to fix is usually in the neighborhood of $800 (and several days to get parts/fix). Thats right around the price point of a new washer... And therein lies the motivation to junk a 6 to 8-year-old washer. Compare that to my 1996 Maytag Dependable care top load washer and gas dryer. 13 years of ZERO problems, and probably still going strong at my former house (left as part of the house sale). These front loaders could last just as long by making the terminal failures less frequent. I.E. Eliminate the Spider arm corrosion. Use higher grade bearings. Use a higher grade bearing seal. I will accept the circuit board failure, as its easy to replace. Although, there should be no need for that either if the circuits are rated for automotive use (high vibration).Ditto the drain pump failure (its downright delicate looking) but its $50 and I can change it rather quickly. Unfortunately, given that all the manufacturers are using price as the lowest common denominator, its unlikely that any single manufacturer will step up their game. If manufacturers build a better machine, theyll have to raise the price as turnover falls.A couple of takeaways Ive learned: Dont stack your washer/dryer - It makes them a nightmare to service (and these new machines demand servicing). Front load washers are crap. I believe you can eliminate the spider arm by going back to a top loader. Become handy - You need to be able to diagnose, disassemble, & repair these crappy products yourself to extend the life thereof.

Bought the 4.1 high efficiency top loader on 2/1/14 from Lowes and on 5/15/15 the washer broke. The codes that keep showing up is telling me the problem is with the drain hose. So Ive checked the hose, removed it, bought a new one and still the same code appears. So I took the back off to check if something is blocking the hose and nothing. When the clothes are washing the water will not drain it is aimed into my stationary tubs so I lay it on the floor and the water pours out but doesnt stop so the washer can fill up to actually clean the clothes. Called the 800 number to be told its out of warranty and I need to call a local repair man. Many places dont deal with LG repairs and the ones that do charge $100 just to look at the problem. A total waste of $800 on this item. DO NOT PURCHASE THIS WASHER.

True Balance is HORRIBLE. Just as many other reviewers said, the balancing feature on this machine is a total nightmare. Do NOT buy an LG washing machine. In fact, I am so frustrated, I will never buy LG anything. Ever.

I bought my LG french door refrigerator in Nov. 2009. Four years later the entire unit died. I will never buy LG again. Customer Service is a joke & no reliability.

I moved into a home in 2013 with a 2010 LG refrigerator. Both of the water lines have had to be repaired. On November 2, 2015 all food in the refrigerator was freezing. LG will not send out a technician unless you pay them in advance on credit card - $195 for all parts and labor with a 90 day warranty. A sensor had to be replaced. Today (March 9, 2016) the food is freezing again. I just called LG and they want another $195 before they will send another technician out but not before March 14. Their products and repairs are useless. DO NOT BUY LG.

New LG Washer Never worked. Leaks and jumps around in spin cycle. This new washer has never successfully washed one load of clothes. The first time we tried to wash a load of clothes, it flooded our washroom. When it entered it spin cycle, it jumped around on the floor and hit the dryer. We contacted Home Depot (where we purchased it along with matching dryer and extended warranties). They immediately started putting us off on a repair shop, LG, and had the delivery company insurance take responsibility for the flooding. The repair shop is so busy that we were not able to get an appointment for 3 weeks. They have tried to repair this washer four times UNSUCCESSFULLY. Each time it takes two to three weeks for the next service appointment.LG does not want to bear any responsibility for producing a faulty, dangerous washer. Each time we try to speak with them they never return calls or put us off on Home Depot, who put us off on them and the Repair company. This is a new Washer that has never washed a load of clothes with an extended warranty. This has been the worst customer service experience we have ever had and the fact that it has come from two major Companies (LG and Home Depot) is really surprising. Note: we have another appointment scheduled a week from now (some progress). Washer - WM3370HRA, Dryer - DLEX3370R.

After 4 years compressor went on the LG $3000 refrigerator. Bought it from Home Depot with extended warranty. Tried calling BBB. Got hung up on and am now seeing this is happening to everyone who has an LG. So far taking 6 days for repairman. Buyer beware.

My home warranty company TotalProtect Home Warranty (Cross Country Home Services) came out to repair our washer. They discovered an LG Recall from the US Consumer Product Safety Commission and refused to make repairs because it was under recall. So, LG was responsible for repairing it. The recall stated the washer becomes unbalanced and causes personal injury and property damage. Luckily my washer just broke. It has been 3 months and multiple LG repair companies later and LG has not repaired our washer. Every LG service company that we called or came out to make repairs claims they cant repair it, LG did not authorize repairs, or the recall did not cause the damage. LGs customer service (800-243-0000) promised they would make repairs and they gave me a CNM # and APM # that supposedly authorized the repairs. I even filed an ethics complaint with LGs company HQ. I heard nothing back. The recalled washer is product number WT5101HV. LG gives you the runaround and frustrates you so you give up.

We bought our LG in 2007 and for two years, we started noticing black stains and black and brown moldy slime around the rubber. Its disgusting! Clothes are smelly, stained and dirty. The product does the opposite of what it is supposed to do. Also, the bleach and softener trays we dont use as there is water in there constantly that does not get flushed out. To think my babies wear these dirty clothes everyday, no wonder they have a skin problem! I tried draining the water from the pipe where the filter is and the smell of the water stinks up the whole house! Unbelievable. Im all for a class action suit! O do where get started? ?

On 2/18, we purchased an LG refrigerator, oven, microwave and dishwasher. After installing all of the listed appliances, everything appears to be working fine except for the dishwasher. The rinse cycle contains to display an LE error code. We contacted LG immediately after receiving the code and we were told that the LE code indicates that we need a new motor. I am really unclear as to how a brand new machine that has never been used needs a new motor! LG has been awful with responding to our repair needs. As of today, we still have not received the motor repair that we have asked for. They keep stating that they are going to send someone out, but no one has come out as of yet. Please help!

We have not used our new dishwasher because it leaks in front around door.

I bought an LG French door refrigerator March 18, 2015. Within last 8 months I have 3 repairs (freezer unfrozen), now the issue is coming over again. I called LG customer service 4 time on yesterday total use about 3 hours. They said they will sent someone to check the ref and I called at 6pm to double check and make sure the appt has set, they told me the appt was confirmed. Then I take a day off wait for it. Today, no one show up. I called LG customer service again, they told me no one set up any appt for me on yesterday and they set up another appt on next Tuesday. I have to take another day off, wait for that. And same issue has repair 3 time, still has problem. DO NOT BUY ANY LG PRODUCTS. THEIR WARRANTIES ARE JUNK. CUSTOMER SERVICE IS NOT THERE TO HELP YOU AND LIE TO CUSTOMER!!!

This is the worst washing machine I have ever owned! A normal cycle is supposed to take 57 minutes. It routinely takes all day to wash one load of laundry due to constant error codes stating the machine is unbalanced. This happens no matter how small or large the load of laundry and no matter how carefully you load the machine. It does not get clothing clean. I have to hand wash all shirts before putting them into the machine, otherwise, deodorant builds up on the fabric under the arms. And the washer smells musty no matter how regularly you clean it. I will NEVER buy a washer like this again. I purchased this one because it was highly rated by Consumer Reports, but it has been terrible from the beginning!

Purchased an LG LFX 25971 French Door/Freezer on the bottom fridge in Sept. 08 from PC Richard. Am I glad they convinced me into a 10 extended warranty. 6 months after, LG notifies me, because the Consumer Energy Report was found to be off by the Government. They needed to give me a refund check of like $30.00 and a yearly check of about $8.00 for 10 years. That was just the beginning. So far I had to call for service 2 times for the internal LED light panel blew, 1 time for the ice maker, twice for water puddling and freezing in the bottom of my freezer and then running out onto my floor. Now I have to call again for the water in the freezer. The only good thing is PC RICHARD has been honoring their warranty no problem.

This washer is horrible, I hate it. Just like everyone states, I cant run a load of laundry without it constantly adding more water because its uneven. Hate it, will never buy LG again. I think we should be given our money back. 3 years I have dealt with machine. Refund would be nice.

I find the cycles take a long time to run through and the clothes are not always clean. I have had to add extra cleaners to the washer to get large loads clean. When I add borax it doesnt always rinse out and I need to go back and rewash the load. The fact that it takes so long to do one large load is frustrating.

Was fortunate enough to buy our LG refrigerator at Costco, because after one year and two weeks, it stopped cooling in both the freezer and refrigerator. After telling LG phone tech that we have lots of food which will spoil if not cooled/frozen, they arranged to have a service tech call on us in 6 DAYS. What a joke! Costco Concierge service was great, but they seem to be at the mercy of LG technicians for service scheduling.

Bought this LG electric dryer model DLEX5101W from Best Buy in Sept. 2010. Still have my receipt which I paid 822.36 with tax. Called an appliance repair service that works on LG appliances on 12-10-15 because Dryers drum has a thumping sound and dryer shuts off after about 30 min of drying with a burning smell. And will not restart until the next day. Thought it was all due to the thumping. And the lint vent needing cleaned. Found out the drum had a crack in it because of a faulty weld. And the burning smell is coming from the electrical board in the controls. I was told it was out of warranty so I have to buy a new dryer. I will never ever buy an LG brand again.

Bought a $3,000 LG refrigerator and the day after it was delivered, I called LG to have it repaired due to the refrigerator arriving damaged with a broken drip tray. Was told I couldnt get just the drip tray, that I would need the entire door assembly and that a tech would have to install it. I have spent 3 days and over 2.5 hours on the phone trying to get this tray fixed/replaced. Finally, I was transferred to a supervisor who set me up with a local service company. The service company would not order the part or come to do the repair because they said that trying to get reimbursement from LG was almost impossible and that LG fought them every time they did a warranty repair on LGs behalf. The service company said they would do it if I paid COD. Why would I pay for a part and labor for warranty work? Called LG back and spent another hour on the phone with no satisfaction. I will never buy another LG product.

I was so glad to add a new stylish refrigerator to my kitchen. Counter depth, window that lets you see inside the fridge, an extra door to open for just drinks. AWESOME! I told my friends, they were glad I updated my kitchen. Well none of them want to hear about how much LG is a terrible product. I had a refrigerator delivered and it did not work properly, had a second delivered, and it was malfunctioning, took two days off work to it serviced and it still does not work. The customer service is horrible. They know how say, That is not our protocol. Instead of LG, buy a cooler and ice. Your food will stay fresher.

We purchased a French door LG refrigerator in Mar 2016. It was delivered and installed in Aug 2016. On Jun 15, 2018 the compressor went out. After an hour on the phone with LG customer service and contacting 12 different LG authorized repair people, none offered Saturday service. We finally found a local guy, willing to work on an LG refrigerator (MANY appliance repair people state on the home page of their website that they DO NOT SERVICE LG REFRIGERATORS or their outgoing VM gives this information). Within seconds of having the freezer torn apart, he confirmed that the compressor was out. We then spent the next two weeks, while on vacation, speaking with LG customer service and the repair person to TRY to get action towards a compressor replacement part before we got home. We arrived home to no compressor part and after ANOTHER call to LG customer service, found out that our claim had inexplicably been closed! WTH? I then barfed all over the LG USA Electronics Facebook page when the social media rep was able to get more information than 7 calls over two weeks with LG customer service had yielded. LG offered to pay for the part and the labor. Problem is NO LOCAL REPAIR PEOPLE ARE WILLING TO WORK WITH LG because they PAY SO LITTLE and this job will apparently take ALL DAY. So LG recommends this repair person who is an HOUR AWAY. It has now been two more weeks (yes, a whole month without a refrigerator or freezer in the heat of California summer) and STILL NO CALL that our repair is imminent. So today we call LG Customer Service again to find out the parts were delivered to the authorized LG repair person on Friday, July 13th and it is our responsibility to work it out with the repair person. To say that I am FURIOUS is an understatement. I want LG refrigerators BANNED from sale in California because of faulty manufacturing and beyond horrific customer service. LG is committing fraud. We did our research before buying this refrigerator. LG refrigerators received favorable reviews. BUT NOT SINCE WE BOUGHT OURS. LG apparently made a good product when the manufacturing was in S Korea or Mexico. Since moving their manufacturing to China, however, we are in the MAJORITY of people complaining about the shoddy piece of junk LG refrigerators now are. I want our refrigerator repaired so I can get rid of it and purchase a quality KitchenAid or Whirlpool refrigerator. WILL NEVER BUY ANYTHING LG AGAIN AFTER THIS EXPERIENCE!!!

LGs customer service department is by far the worst company I have ever encountered. They have had repair company come to my house 3 times, not able to fix the problem. Had told me no part order was placed, the repair guy gave me invoice numbers for the parts order. The countless phone call to LG were a joke. Last one they tried tell me the the repair was cancelled, right after the repair company left my house. Tried the dryer and call them to tell them it still was not working. Asking for a supervisor and being disconnected twice, he told me the service provider was a third party. LG was the ones who set up the repair in the first place. I ruined over $400.00 worth of clothing, because LG told me to use time dry. Was not a good idea! I asked for a replacement and LG refused to condemn the dryer. I was put off, lied to, and had been given a run around by LG And had enough. I call Home depot. On the first call told me that they would make good on not only the dryer but the washer being that they were a set. Thank you Home Depot!!!!

We bought this LG refrigerator Jan 21, 2012. It is the biggest waste of a thousand dollars we have ever spent. Last Labor Day it stopped cooling. Had to wait a week for a repairman. One took pity on me and told me over the phone to remove the back and dry out with a blow dryer. It worked. So now this Labor Day it wouldnt cool again. And guess what, had to wait another week. We decided not to melt the ice since we had a warranty. The repairman came, took the back off and fiddled around, said it was good and left. The fridge, still four hours later wont go below 40. We called the repairman. He said it is ok to put some food in. So we did, really fast. Now it is 50 degrees. Clearly we will be going back to coolers and five bags of ice a day again. We are so fed up. PLEASE dont buy LG. Not only does it not work well, but it dents if you look at it, and the little humidity control on the veggie bins snapped off the first three days. Just hate it. But it was the largest fridge that would fit through our small doors. So we had to buy it. PLEASE PLEASE dont make the same mistake. Now cancelling cats surgeries to buy another fridge soon. Sigh.. Anyone know a brand that works?

This was the biggest mistake buying the LG LFX 2578ST. After only 6 months the compressor conked out. LG has left us waiting for a replacement compressor on order that will take 2 or 3 days at which point the repair person would be sent out. I have always bought Miele and Bosch appliances but because we had space limitations the LG was perfect, looked good and had all the features we needed. The fridge I replaced was 12 years old and we never had a problem with it. LG has been less than helpful and really left us stranded with no fridge. I have no confidence in their product and customer service has been disappointing. They are not solution focused, have no intention of replacing the fridge and state they will cover only $250 in perishables in a lifetime. I would not recommend this product, have found the entire experience frustrating. This is a company that does not stand behind their product nor do they practice the art of great customer service.

This washer is not a true balance washer as stated. It will pause with the UE code so I can redistribute the clothes or fill with water and try to re balance on its own adding an additional 10 min to 3 hours worth of wash time every single load. It will display UE regardless of light, medium or heavy loads. It wont even allow me to do the full tub clean option without pausing with the UE. No kidding!! I have called LG in regards to this matter and they state that the washer must not be balanced (and I assure you it is and has been checked with a level to see if I am losing my mind.) I do not understand why this washer is being sold still and not recalled. This is in regards to the LG Model WT4870CW Washer.

In September of 2012, I purchased the 31 CF capacity LG French door refrigerator with the ice maker in the door. Right away, water leaked out onto my tiled floor. The store manager actually came out and fixed it for me; he replaced a faulty part, and no more leak. Then, when we would set the freezer temp to -2 degrees F, the panel would light up with error codes, and the water and ice dispenser wouldnt work. LG service said not to set freezer below 0 as it causes the mother board to freeze up. Had to unplug it for six hours, to reset it. ??? Why have settings if you cant use them? Went along fine, but ice cubes remained a bit watery. Then one morning last week, opened freezer to a mess of thawed food. Then the error codes began coming on again. It is so sad there is apparently no quality control at LG!! Beautiful concept, but for $3300 one would expect to get more than ten and a half months out of a major appliance! Calls to Geek Squad with a promise someone would contact me within 48 hours. No call for over a week! I raised Caine, and now they are replacing my unit with one of my choosing. I am going with the new, four door Samsung with Soda stream. Fingers crossed! Get it together LG!!!

LG dryer SN 611KWBY00437, model number DLE5977S and LG washer SN 612KWFN02411, model number WM2277HS/01 - We purchased this set of front loaders for obvious reasons, or so we thought. We wanted something efficient, low cost to run and something big enough to handle the capacity of clothing that 3 teenage girls throw at you and 2 teenage boys, then of course, mine and my husbands along with being able to wash a comforter for a king size bed and actually get them clean. This is not what we got with the LG front loaders at all! No matter how often we use the tub clean, the washer still stinks! Ive washed the rubber gasket inside and out thinking something is lodged in the gasket making it stink, but nope, its the tub or better yet, whats under the tub. They that claim its a buildup of soap and fabric softener, so I asked the LG representative how I could get rid of this horrible smell that wreaks through my home while washing a load of laundry and how do I get it to stop ruining my clothes. Ive had to throw away towels and clothes because the washer makes my clothes stink and the stink wont come out! She said that is not something theyre obligated to fix, which really turned my attitude from pleasant to obvious anger and asked her If anything goes wrong with your products, your obligation to fix because you damn sure arent doing a good job or there would not be so many complaints! Needless to say, my family must deal with the problems of the washer. Now for the dryer, out of the blue the dryer sounded like I put a few bags of rocks inside. It was so loud I just knew the drum of the dryer was going to explode! So, I called Sears to have them come and take a look at it and fix it. He said, I hear the noise and understand what you are talking about, but I cant find where the problem would be at. Drum belt, rollers or split drum. He felt bad about it and told me this has been a frequent, continuing problem with the LG front loaders and I know the guy felt bad because he didnt even charge me. He works for Sears and we know how they are about that $75 service call. So now, Im back on the phone with LG and they told me to do what Ive already done and that was to call Sears for repair. When I told her I already did that and went through all of that, she said if the repairman doesnt find a problem, then the dryer is fine and should be working properly. I turned it on for her and she was just so sure I put something in it for dramatic purposes! I explained to LG, a minimum of 10 calls, that the washer stinks and is ruining my clothes and that my dryer is obnoxiously loud, takes 1 hour and 39 minutes to dry clothes, which is the maximum time you can put on this particular dryer and the clothes still may be damp. She said I was probably overloading the drums. If 6 towels is overloading front loaders (washer and dryer), then the quality of LG is of very, very poor quality. With so many people having these very same complaints, LG should take pride in their customers and recall these items. When you spend $1,900 for a matching washer/dryer front loaders that claim to be efficient, but it takes over an hour to dry clothes, it doesnt sound very efficient to me. Needless to say, if anyone ever asks me about LG washers and dryers, I will not only tell them to run, but to sprint like their butt is on fire because they will be wasting their money. The washer tub stinks, which makes your clothes stink. No fix. The dryer is horribly loud, doesnt dry clothes very well at all. Finally, the belt and/or rollers on the dryer tub broke and the heating element went out. An expensive fix and a very common problem with this product. Do serious research when youre ready to purchase a new washer and dryer. No way would I ever recommend LG products.

Bought a new floor model LG refrigerator from a local big box store. Got it home. Wouldnt cool. Called LG and after 3 different companies, being stood up by LG factory tech 3 times and 5 actual service calls to the house and 2 1/2 months later still have a nice looking not cooling refrigerator. Waiting on parts to be changed out for the 2nd time. Refuse to replace.

Bought washing machine a little over 5 years. Front loader, very good looking LG model. One day the washing machine wasnt turning and started leaking water. Out of warranty, I decided to take it apart. I found that a piece of the back spider had broken off. The spider made a hole at the bottom of the plastic drum. Then, as you can see from the pictures noticed that the spider itself was crumbling into pieces. I bought the spider from SEARS parts and to my surprise the part was made by LG and it was bad, defective. When I inspected the spider had tiny cracks all over the place and in the crucial sections. My complaint is how can LG manufacture a spider that lasted less than 6 years and then does not try to fix its mistakes by improving the defective parts but just makes more of the same low quality.

Purchased an LG refrigerator LMC25780, spent over $1,700. After just 2 years in service the freezer started getting warm. Lost all of the food. Called the LG service number and was told the unit was out of warranty, except major parts. The technical came out today and said the compressor is bad and will have to order a new one. The compressor is still under warranty but I still have to pay for the service call at $250. What a ripoff scam they have going. NEVER AGAIN WILL I PURCHASE AN LG PRODUCT.

One and done is my motto now when it comes to LG appliances/electronics. This was the first and only time I will ever purchase ANYTHING from this manufacturer. We purchased an LG kitchen suite consisting of a refrigerator, stove, and microwave. All are on the fritz. Over half of the buttons on the microwave do not work which almost makes it unusable; the 1, 2, 3, and more. The vent, power, light and even more. The largest burner on the stove is gone and the refrigerator makes an odd noise (not the icemaker). Weve had the appliances for only about 5 years so no more LG for me. Its just outside the warranty - how convenient for them.

This is a 5 months old washer. Its been noisy since week one. Lowes installers couldnt completely fix it. Lately, it is been excessively noisy and vibrating during its spinning, even at low speeds. LG support is very nice at talking. However, they dont actually send any information.

I purchased my LG Range in the hopes LG products would live up to the hype! In fact I bought all LG appliances. To my disappointment only the washer and dryer have lived up to my expectations. Anyways on to the range. My range was purchase in 2009 and the knobs became loose and wobbly by 2011. However, I kept using them until they completely broke off. After speaking with customer service and explaining the defect they reluctantly sent me out a brand new supposedly updated model of the knobs with the defect fix... WRONG!Fast forward to 2016 present day my knobs are loose, wobbly, and a couple have broken off. I called customer service and they tell me because they already sent out the updated knobs in 2014 they could no longer replace them. I explained it was a manufacturers defect and the knobs they sent out were the same defective knobs. The rep transferred me to Executive Services Corporate Office where I spoke to Jewel. She was very rude and short with me, continually stating Its our policy that we cant send out any more knobs and gave me the parts ordering department so I could pay for a set myself. She even went as far to blame me for the broken knobs saying that maybe I was using the oven wrong and she doesnt live in my house so she cant verify that Im telling the truth that the knobs are defective.She was cold and had no interest in hearing my side of the story. Basically she told me I need to eat the $150 cost of replacing the knobs every two years! Which clearly exceeds the cost of the range! She even hung up on me because I asked her questions she refused to answer because she knew it would expose LG as a fraudulent company that doesnt stand behind their product. I called back and spoke with Erica who was very nice and said she would forward the complaint. For now it looks like Ill have to eat the cost of the new set and repair the factory defect with a fix I found on YouTube which involves fitting a brass tube over the knob post. I hope we can win this battle against LG! Clearly the knob design is very poor engineering on LGs part or just too cheap to use aluminium instead of chrome plated plastic!

I have purchased a LDG4315ST from Best Buy 1 month ago during a remodel. It has been installed for 4 days now and I get a random gas smell odor from it. I had my contractor check the lines and no leaks. It has a leak inside somewhere. Just randomly you will walk by and smell the faintest hint of gas. Of course since it sat in my garage for a month it cant go back to Best Buy. I bought a gas detector to put near the range. Perhaps I can get some help here for my $1500 bomb I just purchased.

I bought a new LG refrigerator a few years ago and it has stopped working. Ive called LG and cant get a call back. I paid a local repairman 100 dollars to tell me he couldnt make it work. We are going to buy another refrigerator this weekend. I spent 3200 dollars on a piece of junk.

My LG French Door Refrigerator/Freezer after 4 years has stopped cooling. As a result we have lost everything in the refrigerator, which is in excess of $600 worth of groceries. There was a class action lawsuit filed in 2020 due to LGs faulty compressors which many people have been impacted by. This was a $2,400 refrigerator that didnt even make it to 5 years and many people share the same stories. I do not trust this company and will refrain from purchasing any appliances from the brand moving forward.

I have an LG French Door Refrigerator Model # LFX25971ST. The icemaker, front control panel and water dispenser stopped working. I contacted LG to set up a service appointment. The LG technician came out and diagnosed that it was one of three possible circuit boards. He had to order them which required a second visit. The boards didnt fix it. So, the technician did further diagnosis and thinks that a bad wire in the left door is bad which would require replacing the door. The door is sealed so he cannot get to the wire to fix it. What a stupid design. Anyway, he has to come back for a third visit. I contacted LG customer assistance or should I say crap assistance, and requested a goodwill adjustment since my fridge is out of warranty. I felt my request was reasonable because of the amount of time I lost from work, there was nothing I did to cause the failure, and because of a poor design the repair would be a lot more expensive.The LG agent asked me to scan and send in my sales receipt and he would follow up and get back with me with a decision. That was a week ago. I finally called again and as usual, with these customer service centers you get people that are clueless. She told me she would put my request in but it takes about three business days to get a decision. I told her that I did this a week ago. Then she started telling me my fridge was out of warranty. Duh! Really? You know, if its out of warranty and LG doesnt want to back their products, thats life, but they didnt even keep their promise and call me back with a decision. I remember when refrigerators lasted for 30 years. Now, I think LG puts in all this useless electronics which just causes more things that go wrong, forcing customers to have to pay to keep their refrigerators running. Anyway, LG is off my shopping list forever. A Fridge that breaks thats only four years old tells you what kind of quality they have but hey they back that up with lousy customer service. When it comes to LG products all I can say is, Buyer Beware!

On the 27th of this month, I complained to the call center about the drainage problem with the machine and a man came within 48 hours as promised. He did some adjustment and the machine started working. I took AMC on his advice, and the next day I loaded the machine and the problem was there again after half the cycle. Again I had to call the call center on the 29th after 24 hours - the same man came, did the same adjustment and assured me this time he checked it and it wont happen again.But on the next load, the problem was there again. On May 1 I called them again, they gave me the number of the service center but I could not get through. Again, the call center registered my complaint the third time. This time it was an urgent call. They said within 24 hours, someone senior will come but now its more than 30 hours and nobody came. The call center people gave me the no of the area manager and he promised me it will be done today. I am still hopeful, still waiting.

My LG Washer is only 3 1/2 years old. At the spin cycle, it makes very, very loud noise. The repairman spent 2 full days repairing it and replacing the spyder drive, 2 bearings and a bearing seal. He said that we used too much soap????? We paid 1/2 as much as it cost new!!! I will NEVER buy another LG washer again and hope that no one else will ever also!!!

Purchased an LG 27 Cu Ft 3-Door French Door Refrigerator w/ Door-in-Door in Stainless Steel Model LFXS27466S. It was installed 10/18/2017. We have not been able to use the ice or water from it as it tastes like crap! When the fridge was installed, the guy started running water thru the water dispenser. Said to run a few gallons thru as theres something they put in for testing to make sure everything works. We later found out they never installed the water filter. According to tech services, this model should NOT dispense water without the filter installed. Called LG about the problem. You talk to someone with a very hard to understand accent, I think Japanese. They were supposed to contact a local repair place to come out and look at it. We called the repair place the day before to confirm appointment. They say they never received anything from LG. Called LG back and they again said they would contact local repair place again. Again, had appointment set up, called day before to confirm, and again repair place said they never heard from LG. Called LG and asked to talk to a supervisor. Was basically told were screwed as they cant find a local repair place! If they dont have repair service in an area, they shouldnt be selling their appliances in that area! So here we sit with no water or ice. The water and ice from our last fridge tasted so good people preferred it over bottled water! So the LG service is very, very poor. Would not recommend purchasing any of their products. We need to purchase a stove, microwave and dishwasher in stainless (currently have bisque appliances which theyre not making much anymore). I can assure you they WONT be LGs.

We bought our top loading washer from Home Depot about 4 years ago. Thank goodness we invested in the extended warranty at the urging of the Home Depot salesman. I am sure he had heard many complaints about this brand. We had the washer less than a year and the drum broke. It took more than 11 days to get the washer fixed. I have 6 kids. Think of the laundry! Nightmare! The customer service could care less that having a broken washer was a huge inconvenience. Also, what does that say that MANY people were having issues with their machine and the wait list for service took 2 weeks?Fast forward 1 year and now we are dealing with a broken pump and the washer will not drain. We are on day 14 with a broken washer. The part has been ordered but LG did not rush it so we are literally at the mercy of freight shipping. We still have those 6 children. Laundry = Nightmare! Aside from the mechanical failures, the washer does not get our clothes as clean as our old, top loading washer that we had for 18 years. We often have dark brown mold splotched streaked across our clothes, sheets and towels. I bleach a lot and the musty mold is still an issue. I am continually cleaning the mold from the rubber seal. This is an awful appliance. Very disappointing! It is an expensive piece of junk. I do not recommend anyone purchase an LG washer unless you are a glutton for punishment.

We purchased all new LG appliances for our newly built house. Initially we were very happy with our purchases until our LG Fridge suddenly quit. We had a repair technician come and was told it was the compressor. Unfortunately for us he replaced the compressor but still was unable to fix it. He was advised by LG to remove the new compressor and that we would have to unfortunately purchase a new fridge, but that once the paperwork was sent in LG would be issuing us a rebate for our fridge that was unable to be fixed since it had a 10 year compressor warranty. The original claim was sent in April 2018 and I am yet to see the rebate cheque I was promised, even signed and filled out the paperwork for. I have contacted their customer service over a dozen times now and have not received any better answers than someone will look into it and will contact me in the next 7-10 business days. Which I am yet to be contacted! I am now out the cost of the original fridge, the repair bill for the not fixable fridge and the new fridge I had to purchase to replace the original as well as countless hours on the phone trying to get to the end of this! This has now been going on for 17 months with no better answers or solutions. Needless to say I will never purchase another LG product or recommend LG to anyone! Buyer BEWARE!

We purchased our LG side-by-side white refrigerator Model # LSC27931SW in 2009 from the Home Depot with the 4-year warranty. The edge area directly under the plastic water dispenser shelf on the front of the refrigerator is rusting. This sticks out like a sore thumb! We called Home Depot and were advised to call LG because cosmetic things werent covered under the 4-year warranty. We called LG and they said we had to take pictures and fill out a form, which they emailed to us. We couldnt upload the pictures so we will call LG to see if we can fax them instead. I dont know the quality of the electrostatic painting they use but its awful. I dont expect anything to be rectified from them. Never in our lives have we had any problems with paint on any refrigerator! Do not buy LG. The ice maker also jams but we live with that. At least, it hasnt broken down. It is junk - pure junk.