I got a LG refrigerator, black stainless steel. But six months later I noticed that left door had cosmetic problems. I called LG and they send a technical. He told me that the door need to be replace it. He send all the information to LG, however, they did not reply. He provide me their customer service number. When I called them I was told that they did not do anything about cosmetic problems. I have been looking for background about these type of refrigerators, and there are more customers having this type of issues as well. How can a company does not take care of their quality? Why is this type of products in the market? Who is responsible for bad quality? I paid an extra warranty, and reported to them as well, but they told me that LG should be responsible for their quality.

The light bulbs on the bottom of my over the stove microwave get so hot that they are melting the plastic cover that surrounds them. A hole has been burnt right through the plastic. I finally just took the cover off as small bits of plastic were falling out of the cover on to the stove. Anyone else having this problem? Let me say that my microwave is about 8 years old but everything else works fine on it, just an issue with the overheating light bulbs.

I purchased a LG 6.3 cu. ft. slide-In ELECTRIC Range with ProBake Convection and EasyClean from Costco in 2018 for around $1300. I dont use the range a lot (maybe 8-10 times a month). During the warranty period, 2 burners were not heating properly and the oven was always between 50-75 degrees under where is was set. Under the warranty the 2 burners were replaced, but the technician was not able to figure out why the oven was not heating properly. We tried adjusting the temperate settings using the ovens setting feature with no real results.The month following the end extended warranty, I used the self-cleaning function on the oven which blew the thermal fuse. This was a $300 repair for parts and service call. Last night, the oven just quit working 10 minutes in to cooking a $170 prime rib roast for Christmas dinner after the temperature was turned up to 475 degrees. I might guess it is the thermal fuse again. Yes, the oven is now 4 years old, but it has never functioned properly since the day I purchased it, and it has gotten very little use. I would expect so much more from an $1800 appliance!

The entire underside of the washer has rusted. We do not use the bleach cup as many have noted that area rusting. Now the rust is getting on my clothes. The paint job was very poor. Support personnel have no concern and will not help us at all!!!

In life, you have large purchases that are life events: new home, car, and appliances. From day one back in 2008, from when we purchased our LG fridge (LFX2590TT), we have had nothing but problems.Water leaked and cracked the line on the back of the fridge (caused damage to wood floors). The deli drawer slide cracked and broke off. Water leak was repeated; the service repairman fixed the line and then the line cracked above the repair. The ice-maker freezes up and we had to turn it off to thaw. Water leaked again; the service repairman fixed the line and then the line cracked above the repair (third time). The replacement slide was broken (again). We do not over-load this drawer. Its all plastic crap and has a very poor design. The water line leaks inside the fridge. We gave up and turned off the water dispenser/ice-maker. Then the top of the vegetable/fruit drawers cracked.LG made it on my speed dial. After too numerous to count service calls and being long out of warranty, we have given up. When you buy a $2,400 refrigerator, you think it would work (completely) longer than 2 months. I will never purchase any LG products and I advise others to do the same. They make garbage and when it comes down to it, they just dont stand behind their products. In reading all of these reviews, you would think there would have been a recall, but theres none. Dont buy LG.

We were building a new house and were looking for appliance packages. We really liked the appliance package and LG refrigerator because it had this cute little window in the door. It was a good price as well, and we liked the refrigerators features. The little window in the door is my favorite. The refrigerator has French doors and I can open just that part, like a little window door, of the top door and keep stuff in there. We had some issues, though, with the water dispenser on the front of it. The repairman called it a continuous water feature. It wouldn’t shut off when you press your water on it. It kept going on with water or ice until you locked it. So we had to have it repaired probably within the first month we had the refrigerator. But since then, it has worked fine. I’m pretty happy with my LG refrigerator.

So disappointed in this product and customer service! My husband and I built a house in 2017. Bought all of our appliances range, microwave, dishwasher and refrigerator all in a bundle from Lowe’s in Bedford, IN. So elated about having a new house with all new appliances! My elation quickly turned in to total frustration! Only after 14 months of use the compressor went out. Let me repeat that AFTER 14 MONTHS! After several phone calls to the store, the customer info center the Lowe’s Extended Protection number. No one I spoke with could give us the same answers to any of our questions. It took weeks to get a service rep to even look at it and when he finally arrives and determined the compressor was bad he had no replacement with him. Had to be ordered which took awhile to arrive, a few more weeks before they could come back to install the new one. Only after cancelling and having to reschedule that appointment in which I had to miss work to be available to let him in to service the refrigerator. A loaner was offered at one point in time but I was told that could take a week to deliver not knowing that the replacement part would not be available on the first visit I declined. Was also told by one representative that we could just replace the refrigerator then only to be told by another that was not the case. I wrote down all the names of every one I spoke with and even had each one send me our dictated conversation in e-mail. They would not stand by their word. Never could I get a manager on the phone. Was always told that Customer Service does not have one. Most call centers operate off of a 3 tier system so I found it hard to believe that one. It took a total of 12 weeks to have the issue fixed Missed days at work, food loss, all the phone calls and time spent talking on the phone and getting no real answers.Was told at one point we could use a local repair man and the Extended Protection Plan that we purchased would cover the cost only to be told by someone else that it would NOT and if we chose that route it would void the EPP all together. Could had it fixed in 2 days as opposed to 12 weeks. The whole reason I am writing this review today is because after going through all of this our freezer isn’t defrosting correctly and therefore the ice maker isn’t working, the food in the freezer is barely frozen. The temp is set on minus 4 but the thermometer has placed on the inside barely reads 32 degrees. Here we go again!!!! So disheartening to spend so much money that you work so hard for on a product and to be so disappointed by it and the customer service that you have to deal with. LG 26.1 cu ft Side by Side Refrigerator with ice maker and Door within Door Black Stainless Steel Item # 708951 Model # LSXS 26386D.

So we installed a new LG range last month during a kitchen remodel. Huge capacity oven, which I appreciate, but the chime indicating preheating target temperature is 100 degrees too early. It ultimately reaches target temp, but about 10 minutes later. The first casserole baked gave us mild food poisoning as we erroneously believed it had cooked according to the recipe. In fact, it was placed in the oven 100 degrees below temp, lost heat in the process of opening the door, then was never cooked long enough. Now I have an internal gauge hung in the middle of the oven space, which I have to illuminate with a flashlight shone through the door, to monitor temp. What a colossal waste of $1300.

On 3/21/20 my tenants discovered that their less-than 5-year-old LG refrigerator had stopped cooling and immediately notified us. They went online after being informed that due to the COVID-19 virus there was no one to help via phone or chat. Despite following all of the suggestions LG had on its website to help get the fridge cooling again nothing worked to correct the problem. My tenants tried repeatedly to call LG, as did my husband, but got the same message. After calling all over town our tenants were able to reach a repair facility, who informed them that the compressor had likely failed, since this is a common issue with LG fridges. Unfortunately, the repair facility wouldnt come out to help (we had all the necessary documents, including an extended warranty) because they werent sure if they were considered an essential business. They took my tenants contact info and said theyd let them know once they had a better idea of whether they were.. Meanwhile, my tenants, who have small children in the house, had no way to keep fresh food and milk for their family and ended up having to obtain a rental refrigerator to feed their family. Finally, after ordering the compressor and being allowed to go out to install it, the part was replaced on 4/2/2020.My husband continued to try and contact LG about this issue and to obtain a refund for the food and rental expenses. Finally, LG had an auto-answer that asked the caller to stay on the line, but that the hold time was exceptionally long. After staying on hold for over 45 minutes several times he was either transferred to people from another country that he couldnt understand, or they couldnt understand English, or that transferred him to another department which immediately disconnected the call hed been on for so long. This happened repeatedly and when he finally got someone who he could carry on a full conversation with and explain the issues, this person was no helpful at all and kept trying to tell him that we waited too long to request a refund!! All his calls were placed over the course of April and May, so when LG was at fault for not being available to even hear our issues, that was truly insulting.I finally started sending messages on LGs website and kept getting inane requests for various items (like the dates of every time we tried to email/call LG and why we didnt request the refund at that time...). The people I corresponded with: Christifien in the regular Customer Service department, Tori, Craig in the Presidential Escalations department (who responded to my separate messages to the President) all gave me the runaround and I had to keep sending messages to follow up, since they were hoping Id just go away... Last month I received a check in the amount of only $150.00 with no letter or apology or explanation, but this didnt even cover half of the expenses that were incurred (Id clearly noted in multiple emails/messages that over $300.00 was lost due to this: All the food in the defective LG fridge had to be thrown away at a cost of over $200.00 and then replaced, plus the cost of the rental).I sent another message to the President, stating how insulting it was to receive this amount; I finally received an email from Laiken **, Presidential Liaison who was very condescending about the whole thing; her entire email message is as follows: This is Laiken with LG. I am sorry to hear about your refrigerator issues. I have pulled up the case number, and I see your unit was down for less than a month. Due to that we cannot reimburse you for more that the $150.00 food loss you already received. As for the part, the account shows the unit was repaired under warranty at no cost to you, but if you did have to pay for the part or labor please send me a receipt for the parts/labor, and we can reimburse you for that. Unbelievable; she made it sound as if I was supposed to be grateful that they installed the defective part without charging me for it or the labor to install it, even though it was, as she admitted, still under warranty!! I sent an email back asking her if she seriously thought a rental appliance store would just give my tenants a refrigerator for free to use while they were frantically trying to get someone to come out and repair the useless refrigerator, not to mention the costs associated with having the loaner delivered and then picked up after the LG refrigerator was fixed. I asked her Put yourself in this position - would you feel like you were treated honestly and fairly? That email was sent to her on 8/25/2020 without any response from her, so Im assuming that she and the President feel that LG is just the poster child for honesty and fairness.... All I can do at this point is advise everyone I know to NEVER purchase one of its shoddy products. Seeing from the other posts how LG obviously knows about their defective compressors, yet does nothing about it, and to top it off lacks customer service skills of any sort, I can only hope that my post here will help people decide against ever doing business with this despicable company. As others stated, even one star is too high for this company!

I purchase an LG over the range microwave MEZ239996701 3 years ago from Home Depot. It was over $600 with installation. A year after installing it stopped heating. I called LG and was told it was no longer under warranty and they couldnt help me. I unplugged it and lo & behold it began heating again. This happened many times over the next few months and finally in May of this year it stopped working completely. What a disappointment this has been. Never again will I purchase an LG product. Their customer service and warranty really stinks.

In 2013 we purchased the set of LG washer/dryer from a well-known appliance outlet chain. Earlier this year (2015) we noticed the washing machine started leaking. In fact, water was leaking out from the bottom of the machine and collecting in the drain pan. We immediately contacted the store we purchased it from who informed us that our warranty had expired, and they would have to charge us x-amount of dollars to troubleshoot. Instead we did some extensive research on the LG machines, only to find tons of video complaints from other angry and frustrated consumers. The leakage seems to be consistent with many other complaints. The detergent dispenser tray slot has mildew build up behind the tray itself. The bleach dispenser tray is rusting... what the heck.We finally pulled the back of the cover off to notice the water was pouring out the back of the machine during the rinse cycle. Basically $700.00 put the window... and this is the top loader extra capacity washer without the middle agitation piece. Newsflash, another service tech shared that your clothes arent even getting as clean as they should without the agitator piece in the machine which helps move the clothes around. Technology... you have to wonder. LG knows these issues exist and still push out these poor performing products. Sad. I am definitely in on a class action suit... lets band together and get it started. Conyers, Ga angry and disappointed.

We purchased an LG refrigerator and dishwasher at the same time. Happy with the refrigerator except for a problem with the freezer temperature. Then it started leaking. Had it about 2 years. Called the company who sent a repairman. The part was covered but over $1000 labor. Got a GE for replacement.

Brand new LG washer & dryer arrived in less than perfect operating condition. LG could not care less. This is a really arrogant uncaring horrible outfit to deal with. They tell you their rules as they go along. You are treated like dirt and end up spending good money to be bullied by this dysfunctional bloviating giant. DO NOT BUY LG PRODUCTS unless you want to buy headaches. Cannot get service from them. It is almost 2 months since we got these malfunctioning machines and the service outfit has been here once and accomplished zilch. Getting them back is an exercise in futility. LG IS AN OUTFIT TO AVOID. Home Depot, where we purchased this junk should also be avoided. No one home to help a dissatisfied customer no matter how right one may be. Im sure Ill end up in small claims court.

LG customer service is almost as bad as their top load Washer. Machine grinds, bearings are shot. It rusted at the fill reservoir & top lip. LG service asked to hear it over the phone. I think we should all join in a class action lawsuit as LG knows these are all defective. We bought ours at Best Buy (huge mistake) as their extended warranty dept says 2 weeks to get parts before even seeing the machine.

I recently purchased a LG Refrigerator side by side from Home Depot in Tucson AZ. After being installed by the delivery and installation company the installer advised me to leave the refrigerator alone for 24 hrs after which, it should be at operating temperatures. When I opened the left door, I noticed it would slam shut, and the water being dispensed from the refrigerator door was considerably warm. I contacted LG customer help and asked two simple questions about the door and water temperature and was advised by an individual that continually avoided the question I inquired about. After numerous attempts to resolve my issues I disconnected. Now I have to try and resolve my issues with Home Depot.

After reading review after review on this site detailing the same issues I have had with my $3000 LG French door refrigerator, I will not waste time with detailing the issues I have had with this trash LG product. Same no-customer-service response from LG; the service company they gave us hasn’t worked for them for 2 years! We finally had to go directly to Home Depot to get a service repair person to come and look at our refrigerator. It has been two weeks without my refrigerator and hopefully it will get fixed today. But according to the other reviews that I read that may not be the last of my problems with this refrigerator. I am not hopeful. This is the second LG refrigerator that has had this problem; Home Depot, who has pretty decent Customer Service, replaced this same exact refrigerator one year ago. That refrigerator was only a year old when this exact same problems of the compressor going out occurred. The repairmen who are here today said they have been extremely busy lately repairing LG refrigerators with this problem! I am SO frustrated! I feel like someone has stolen thousands of dollars from me! DO NOT BUY LG PRODUCTS!!!

When I load my laundry into the tub and ask for HOT water, I expect a hot water wash. Never going to happen in this machine. I called technician thinking it could be fixed and was told the default hot temperature is 91 degrees! Thats like taking a COLD shower! Why? Some laundry needs hot water! I tried turning the cold water off and the tub drains! Not only that, I have a window I can watch my clothes through and the clothes on top never do cycle to the bottom or anywhere else. They stay right on top. The drum, clothes & water go right, stops, goes left, stops, agitates very little and repeats the process 3 times. How is that going to clean clothes?! The stains on top of pile never get agitated through the water. I am ready to throw this thing in the garbage because that is exactly what it is! Never another LG product in my house again! Worst product I have ever had the misfortune to buy and it was pricey to boot! Have hated it since day one!

My LG TROMM gas dryer I bought 2005, just burned up last night. It was a fire that started where the gas line connector is. The dryer had only been running for about 20-30 minutes. Luckily, I happened to go into the laundry room and stop it! We could have lost everything. Also, the dryer never worked very well. It took 90 minutes to dry a regular load of towels.

I purchased this LG because it was cheap and we couldnt afford the one I wanted. I wanted a standard top freezer bottom fridge but this one was on sale. I like the left-side freezer, right side. It was a good price for a refrigerator. It also go onto a slot in my kitchen... However, I dont like the design at all. Its thin and tall and things fall out. The ice maker stopped working after a year. Its is very poor quality. Maybe on sale cause it was broken...

We purchased a Kenmore Model 79551833412 side by side refrigerator that was manufactured for Sears by LG. This units compressor failed after 17 months. I came to learn there was a class action lawsuit filed against LG for this same issue which unfortunately was dismissed. Because my mother in law is 88 years old and the estimated cost of repair was nearly the cost of a new refrigerator we chose to purchase her a new refrigerator rather than wait for it to be repaired. Sears says their warranty is only one year but the Sears rep said that the manufacturer provides a longer warranty on the compressor but labor would not be included. I contacted LG to see if they would do anything for us. They said that our recourse was with Sears so they wont stand behind their product. Stay away from LG refrigerators.

I purchased an LG Gas range in November. Stainless/Blue interior. From the beginning, we could smell gas every time we turned on the oven. I researched the problem and several sites suggested the smell was because it was new and would go away in time. Ten months later, its as bad as ever! My daughter has Down syndrome and doesnt concern herself with the oven. No matter where she is in the house, within minutes of me turning on the oven, she literally goes into a gag mode. I have to open the windows and doors. Its so bad. Also, have had more than several dozens of times that a sleeve or bump turns on the burners. They are that sensitive! Why doesnt the company recall this product??? Horrible. Dont buy this product!!

LG customer service is HORRIBLE. It has been a nightmare dealing with them. I own 3 LG TVs and a LG Dryer (had washer but it broke and went to Samsung). I just had my kitchen re-modeled and bought all new appliances. EVERYONE told me to stay away from LG due to their customer service. Product ok but service would be bad if I ever needed them. I was told to go with Samsung. I decided to stick with LG and bought $4K LG Refrigerator. In addition, I also purchases a new LG Stove, LG Microwave and LG Dishwasher. What a mistake! After only 5 months, my LG refrigerator broke! I called LG customer service. That, in itself, was frustrating. They sent someone out to fix it. After it being serviced it was still not working. I contacted them again and they sent the same service tech out. The service tech advised them and noted it on the paper he left me that it was broken and he could not fix it. I contacted LG to get replacement. They said they needed to send yet another tech. I took off another day of work and the tech never showed up!! When I contacted them, the same women picked up and we got disconnected 2 times. I called and got someone else and the phone seemed fine with no disconnection. It has been 3 weeks. I still have no refrigerator and LG still has not confirmed when we would have a service tech come out again. I have a family of 6 with no refrigerator!! After spending thousands of dollars on all new LG Appliances, I would NEVER recommend purchasing LG and will note the same for any potential future purchases. Next call.... Better Business Bureau.

I WILL NEVER RECOMMEND LG PRODUCTS TO ANYONE EVER AGAIN. Within 2 years of purchase the handle of our microwave broke right off from natural wear and tear. When it fell off it also bent the metal piece from the cover. Now we have to open our microwave from the bottom and risk cutting our fingers each time we do. Appliances today are not made like they were back in the 80s.

UPDATED ON 1/20/2021: We contacted LG about the problem that we experienced but to no avail. Even though their instruction booklet told us how to cook bacon (which we followed) the microwave caught fire. Apparently there was a problem with the unit. After going back and forth with them about this problem they finally e-mailed us a letter stating they would reimburse us the amount of money we spent for the microwave. The only thing that was required was that we purchase a new LG microwave, which we did. We had to send them copies of the purchase receipts from both microwaves and the labels off the old one, which we did in order to get the refund. We were then instructed to dispose of the old microwave. Unfortunately they did not hold up to their promise. After many calls on our part with promises of them getting back to us, with what appears no intentions of doing so. Now they are telling us that we were the cause of the problem, and will not refund our money even though they sent us the letter telling us otherwise.ORIGINAL REVIEW: Purchased a LG microwave about 5 months ago. While cooking food according to their instructions in their manual the microwave started on fire. Either the manuals instructions were wrong or the microwave malfunctioned. LG was called and a service person was sent out. We were informed by their service department that the service person they sent out would determine whether the microwave would be repaired or replaced. According to the service person we had been misinformed in that he does not make that decision, and that is left for someone else. We were told that he would turn in his report and we would be contacted. An engineer contacted us and said that the microwave did not malfunction and because there was a fire in it LG is not responsible. Why is it that we followed all the directions but yet they dont want to acknowledge that there is something wrong with the microwave? No pictures are available as damage was on the inside top of microwave.

LG Refrigerators has the only model I found that would hold 4 one-gallon milk jugs in the door, freeing up space on the shelves for other necessities. Also, the freezer is huge.

LG fridge (LFXC24726 French Door Fridge) bought in 2016...compressor failed in 2017. Woke up Memorial Day 2018 and found a pool of water around the fridge. Fridge was warm inside and the frozen food soft. Called LG factory specialist and he used the Smart Diagnosis to analyze the problem. He said I should call a repair person, because the fridge was not working (dont need Smart Diagnosis to tell that the fridge is not working!!!). Removed all the food and scheduled a repair person four days later. The day before the repair person was scheduled to arrive, I checked the fridge and everything seemed O.K....cold fridge & freezer. We decided to have the repair person check the unit to verify that it was O.K.I told the repair person the whole story about the unit not working four days ago and now it is working. He said: THIS IS A COMMON PROBLEM WITH LG UNITS...The defrost computer sometimes gets stuck and has to be reset. Just unplug the fridge from the wall or trip the circuit breaker, wait 15 seconds and the computer will reset. That piece of advice cost me $75.00. The repair person confirmed that this information is not in the owners manual and probably the LG factory specialist dont know about this computer problem. I hope this story will save somebody a repair service charge. I learned my lesson...I will never buy another LG refrigerator.

In January of 2016 I took delivery of a set of LG Black Stainless Kitchen appliances from Lowes. I purchased stove, refrigerator, dishwasher, and microwave. They were very expensive and what I consider to be high end in terms of models. Within a short time, I began to notice the refrigerator scratched at the drop of a hat. This was not my experience with prior stainless appliances. I learned the black stainless just has a black film on it and it is not the true color of the stainless.Just 2 years later, I am seeing the black coating or film peel away from the handles on my dishwasher. Just having a ring on and opening the door to the fridge is leaving scratches. Plus spots of where the film is wearing off are on the front of the fridge and at the edges of the door. The film near the handles on the dishwasher is peeling away. I called LG and they could care less. Since it is more than one year old, too bad for the consumer. There is no product on the market to try and at least cover the appearance of this faulty coating. So, just 2 years and over $7000 later I am stuck with products that are obviously defective in terms of the finish. I will NEVER do business with LG again since they gave me a defective product and will not stand behind what they sell the consumer. I have seen other negative reviews about this same issue. There should be a class action against this company for this product.

We enjoy LG's double range; we can bake a pizza on the top range and bake a turkey on the bottom (if we so wished) simultaneously. The alerts from the LG range are not annoying buzzards but are soothing melodies.

We purchased all brand new top of the line LG products 3 years ago. A few months ago the ice machine stopped working and I contacted LG support and they went thru all the steps and unable to fix but I lived with it as it was only an inconvenience. Based on the research I have done, LG was quite aware that within months of the ice maker going the fridge compressor would fail. They never mentioned this once. After losing hundreds of dollars of food, I reached out to LG which advised to have a repairman come. For $125 he came and as soon as he saw the make and model he advised LG has a known issue which they refuse to correct and have a class action lawsuit against them. He offered to repair but the part is @ $800 and to top it off they would put the same faulty part back in which will also inevitably fail. I found out after I did purchase a 10 year part warranty and LG set up a repair appointment with their contractor for a week later. The day before the appointment I received a reminder and a request to call the company, A & E, if parts were not already delivered. I was told the parts were not being delivered until the day after the repair appointment? Both LG and their contractor A&E customer service were unhelpful and kept blaming each other for the issue. I was promised numerous phone calls with no timely response or resolution. I took off of work to wait for a repairman who cant repair anything and are being told the next available appointment is in another 2 weeks? I have 3 children at home and no way to keep any food for them. I did not complain when the icemaker failed nor request compensation for the lost food because the appointment for repairs was scheduled. Now because of the lack of support and the incompetency of LG, I will be pursuing all the expenses including the several meals which needed to be purchased from restaurants. All LG needed to do was accept the fact they manufactured a poor product and resolve the issue and I would still be a supporter for the company. The deceit and unwillingness to fix their mistake is unacceptable. I am still waiting without a refrigerator and hoping the other LG products in my home, double oven, dishwasher, washer and dryer do not break.

I purchased this washer (WT4801CW) new in December 2011 from Home Depot. I have been happy with it until just recently when my washer just stopped in the middle of the wash cycle. I tried to push the power button to re-start the load but the display was dead - no lights, no sounds - nothing! The lid was locked and would not open but my husband figured out how to get lid to open. We manually had to wring out all the towels I had in the washer and then dip out all the water. I called LG but all they told me was that since I didnt buy extended warranty they couldnt help me.Apparently the guy I talked to at LG wasnt in the US as he had no idea how to pronounce Louisville and asked me what KY stood for. My husband is quite the repairman and was able to figure out that the fuse on the noise reducer was bad along with having no power on the main Power Control Board. It cost us around $160 to replace these parts and thankfully my husband was able to do all the work himself. LG stands for Lifes Good, but apparently this is a joke on us!

TERRIBLE COMPANY. BE AWARE! Technician that came to service my LG washer spend less than 5 minutes at my house. Did not check the washer AT ALL and told me it was the motherboard without any type of diagnostic work. 3 weeks later Im still waiting for service! You call Customer service and they keep switching you from agent to agent after requesting to speak to a manager. I was on hold for an hour! They are extremely rude & basically the worst customer service ever! I want my money back after waiting for almost a month of paying for service (July 7th) & they want to charge $100 for a service call that wasnt! I deserve a FULL REFUND. If I could give them 0 stars I would... DO NOT USE THEM!!

Ill never buy an LG Front Loader again. Piece of crap. The clothes never smell clean... We are pretty clean people. When I use the speed cycle, it consistently gets stuck at 7 minutes. Never again. The dryer is equally as crappy. I have to run the dryer at least 2 times to get the clothes dry.

I bought LG washing machine and dryer, model wd-12316rdk, two years back (supposed its 5 years guarantee). In the first year, the main board had burned and I called the agency. (They told me that this model has main default which is this one. So why do you still sell it? I really dont know.) They didnt want to change it then they changed it after pressure from my side. One day later, its burned again then they changed again and now its getting burned for the third time. Three times within two years is really unacceptable. It cost me a lot almost $1000 so I really need to be compensated by a new one or I will raise and file official complaint against your company in front of the Egyptian courts.

I purchased this LG refrigerator LFC20770ST/01 on 4/14/2013 and it has been leaking lately. About once a week, there is a cup of water on the floor that I have to wipe off. Today, I reached on the bottom shelf of the refrigerator where the freezer basket is and felt a sheet of ice on the bottom. A friend asked me to defrost the ice and clean the tube that connect the bottom pan. I dont get it. Why do I have to do this? I used to defrost my refrigerator in the 1980s as a kid and we are in 2016 and LG is still using the same technology?! I promise you LG, I will never ever buy a Korea made product again as long as I live.

Dependable, easy to clean, durable because it lasts beautiful, strong and big enough to load my king comforter. Easy to assemble when needed. LG easily able to contact with questions and maybe same if I need their service.

I am another LG customer who is very disappointed to have rust around the bleach dispenser. I purchased this washing machine 4 years ago. I contacted LG customer services by email & got the following response back: The rust in your washing machine liquid bleach dispenser area is a result of the detergent or other additives being spilled that have not been wiped clean. Chlorine bleach is corrosive & will erode the finish if not cleaned immediately. If any spills should happen make sure to wipe it up immediately & the area cleaned with warm water & a soft cloth. Touch-up paint may be used to cover the area, if not service may be necessary.This is a bleach dispenser for petes sake & I dont spill bleach all over the area, just into the plastic opening where you are supposed to pour it. The rust has formed around & underneath the plastic cover, and I have cleaned the area on various occasions. I am not a happy camper having spent a lot of money purchasing a washer & dryer from LG. I thought I was going to get quality merchandise that would last for many years but unfortunately that is not the case. Very disappointed & wont be replacing any other kitchen appliances from this company.

My LG dryer will not spin, it just hums when start is pushed. It turns out that LG poorly designed the motor. The switch on the motor is not being made because some idiot put hard springs on soft aluminum and they wore through and fell off. The only thing can be done is replace the motor at a cost of $350. Also, the thing does not dry that well either when it is working. Dont by LG-- piece of junk.

I bought an LG washer/Dryer July this year (2015). The water pump sprang a leak. Went online and submitted for repair. Got a local appliance place to fix it. Talked to rep from local shop, said they couldnt get LG parts to answer or return call for 2 days. At this point I havent had a washing machine for 6 days. I called LG rep to contact local rep and get this taken care of. If LG does get it shipped by tomorrow, Friday fall on a holiday. Local dealer wont get the part until next Monday the 4th of Jan. 2016. This will be going on 2 weeks without a washer. This is unreasonable to me. I went with an LG product because of the Quality and support that I havent received as of yet. I would hope that a senior representative would read this. Unsatisfied Customer!

Lmx25988sb. After only 2.5 years this piece of junk has broken compressor. Nobody within 300 miles of Taos NM will touch it for repair as all refrigerant needs to be evacuated. Warranty only covers part and not labor. Customer service has been useless after hours on the phone. Will never buy anything from LG again.

My stove arrived today. As I wiped the interior oven to get ready to use it, my rag was covered with blue shards. I called the company, they could not explain it. It is being returned. Some of the shards were tiny, almost dust like. Others were larger. I cant imagine how a baked chicken or roast would not be ladened with these particles. Scary.

We purchased all of our LG appliances at Home Depot May of 2013. So far we have had issues with both our LFX31945st fridge and our DLEX8000v dryer. Fridge costing $3200 and dryer $1300 having an issue within the first 8 months of use. Seems crazy to me but thats not even the beginning of our frustration. Ill try to stay on topic with the dryer on this review. Our dryer initially stopped drying on a Sunday. When we called LG for it to be repaired, we were told to call one of their service reps to come and repair it which I thought was weird, that we had to do the legwork for their warranty repair. A&E was their contractor that we scheduled services with. The soonest they could come was Tuesday. They replaced the thermostat and it worked for about 30min then it stopped working again, of course after the tech left. We called LG and they said they cant do anything further until they receive the work history from the tech which could take 24-48hrs after the services were completed. They finally allowed me to speak with a supervisor after requesting it for the fourth time. The supervisor wasnt much better but after arguing with him for over an hr, he said he would have Dells come over on Thursday since A&E didnt have any apts. available. Which was a lie because we actually had A&E coming over that same day to repair our LG fridge for the third time that same day. When Dells came, they were already upset that they were requested to service it after another repair shop tried to repair so they simply confirmed that it was not heating and called LG to explain that it was broken. They argued and belittled their own service rep to the point he didnt even want to talk with them anymore. After he left I called LG again and they said they would have to set up another service call because Dells didnt change any parts, it was not considered serviced. Long story short, LG told me three parts must be changed in the appliance before it will be reviewed for replacement or refund. The tech must provide the work history to the proper LG phone number or it doesnt count. Us as the customer have to pay the price for LGs lack of organization and horrible processes. They scheduled a third service call for Sunday so it had been a week since we had a working dryer. A&E visited us again and changed the thermostat again. I confirmed that the dryer was working but I could smell something burnt. He said that was normal for the dryer to smell like that. I put a load in and started and told him to stick around for a few minutes to make sure it still worked. I also spoke to him about contacting LG to let them know whats going on in order to move their process along. He flat out refused to call them because of his experience with their customer service. He had another apt. so he left. Not ten minutes after he left it stopped working again. I called LG and again they told me there was nothing they can do until they receive his work history asking me to contact them to send it to them. What kind of company expects their customers to do their job for them? Ridiculous! When I asked them what they expect me to do until my dryer is repaired or replaced. They asked me if I knew what a clothes hanger was? They also suggested to let them air dry. Why would I purchase a $1300 dryer if I planned on letting my clothes air dry around my house or on a clothes line. LG is a joke. I spoke to the manager of Home Depot and explained my LG experience with him and he said he wasnt surprised I wasnt the first to tell him about there horrible service and he had spoken to them personally on behalf of us to get it resolved. He said he wasnt treated any better. Home Depots manager has been the only one that has helped us. Even though it has nothing to do with the warranty Home Depot gave us, he has offered to send us a dryer to use while we are dealing with the return process with LG which I thought was very generous of Home Depot. They actually care to keep our business and LG could care less. LG is setting up another appointment A&E to come out tomorrow so they can change out the same part for the third time to see if the third time is a charm I guess. LGs appliances might look nice from the outside but they dont function worth a crap and dont expect them to want to help you with them when they do fall apart. I would prefer to have no customer service then deal with their customer service. I wish they would take all of their appliances back.

I needed a platform to express my utter frustration with your company. I bought this LG fridge 3 1/2 yrs ago.. Apparently during my absence this summer, my compressor died and you can imagine how badly my fridge with its closed doors smelled after 4 months away. When I called LG, you knew about the compressors failure in this model, (which all owners should have been made aware of). Had it fixed, although the odor continues, even after using every available product.The problem that started after the repair was the NOISE, which is worse than the smell. Had it serviced again, but still the noise continued. Major issue is that the noise is not consistent. It comes and goes and therefore not always heard when repairs are being made. Called LG again and Travis from LG came to repair. He fiddled with the fridge for a few minutes and said it was fixed. Called him 10 minutes later and said the fridge was really noisy now and could he return so he could hear it and maybe even fix it correctly. He said he could not, but would return the next day. He never returned or called me. I have called customer service many, many times, even asking for a supervisor, (one actually hung up on me). Was finally told that the warranty doesnt cover noise. I explained that I never had the noise until you fixed the compressor, but that didnt seem to matter. You said that you would send another of your service people out for a 4th try, but I was done with this nonsense. Had no confidence in your ability to fix anything. My fridge was now a smelly, noisy lemon and I wanted a new fridge (which I said I would share in the cost). My fridge is in an open kitchen, living room and dining room that we cannot use when the fridge noise starts so we have to leave the room or blast the TV to drown out the fridge noise, which turned out to be a bad idea. Not a way to live. At times the fridge sounds like a subway rumbling into the station. This has become a quality of life issue and is no longer worth the aggravation. LGs Life is Good motto is a myth for us. Not only have we suffered for the last 3 weeks, we must now add insult to injury with the expense of buying a new refrigerator. You should all be ashamed of your customer service department and maybe try teaching your people some common sense. Received an email back from LG discussing my AIR CONDITIONER! Need I say anything else?

Bought the refrigerator in December of 2017. In June of 2021 the compressor went out. Had a technician come out. Told me it was a compressor. LG says they have to send their own own technician out to confirm it is the compressor. Their guy comes out. Confirms what the 1st guy said. LG gets the order for the parts, the technician comes out a month later, puts in the whole new compressor. Next day refrigerator isnt working yet again. Called the technician. They say they dont have anyone available and that if its not working then I need to call lg back. I call LG only to learn that they say the same technician has to come out and they can discuss with their technician over the phone whats wrong with my refrigerator. I will never buy anything from this company again. Horrible customer service. Very, disrespectful. They dont care about their customers whatsoever and if they say they do its a flat out lie.

Following some serious health issues my wife and I moved south to Florida. Based on the cost of buying new vs transporting everything we decided to purchase new. After building and closing on our brand new home on the South Florida Gulf Coast we identified the best appliance store and proceeded to purchase what we were told the best quality Washer (LG steam inverter direct drive True Balance) and the Gas Dryer (LG True Steam Sensor Dry) which were both listed by Consumer Guide as their choice/“Top Rated”? For the record we owned a matched pair of The Whirlpool Duet Washer and Gas Dryer up north prior to moving south for OVER 15 YEARS WITHOUT INCIDENT! The LG washer came with an impressive 10 year warranty and to my complete surprise the Dryer came with a ridiculous 1 year warranty! Within six months the dryer was leaking small amounts of water on the floor and the dryer was making loud grinding noises that got progressively louder as the dry cycle progressed! In addition the inside drum/tumbler finish became worn out and marred while the vent at the rear inside of the dryer literally had the finish burnt off with excessive heat presenting a serious issue! In fact some expensive Tommy Bahama shirts were ruined by this dryer!I have called the US Customer Information Center numerous times over the past two years leaving numerous messages until one day three months ago I finally had someone pick up from the Customer Information Center that was obviously overseas possibly located in India based on the gentlemen’s accent This gent proceeded to tell me that the washer was still under warranty but the dryer is only covered for one year! UNBELIEVABLE!!! He then informed me that he would have someone get back to me within the next 24 hours BUT obviously that never happened!! Based on the pricing and the alleged “Top of the line” there has got to be something that can be done? As we live in South Florida the clothing we cycle thru both machines is very light with no shoes ever touching either unit. Based on the facts I would warn you, stay away from LG Washers and Dryers!!

I bought the double oven stove and unfortunately I did not use the stove until 9 months after the purchase. The stove is awful. It will burn you if you try to even come near the back of the stove top. It is very hard to clean, and that means the entire unit. The knobs are actually paper/tin which cracks and peels after just a little wear. The oven has never baked right. It burns everything on the bottom. Nothing I did corrected any of the problems.I have told everyone I know not to purchase this brand of stove, and will continue to tell the public about this lemon. To produce something so inferior and sell it to the public just shows that this company has no regard for customers and will sell junk. For me it was way too late to send this piece of junk back as by the time I used it warranty had passed. I tried to call this company and was told there was nothing they could do. They did not even try to listen or help me in any way. Its too bad because I work with broadcasting/media and I have prevented many people from making the same mistake, and will continue to do so. PLEASE do not spend your hard earned money. You will be sorry.

My LG top loading washing machine (WT5101H) is 7 years old and it has never performed well, even after a recall fix. And now, the drum is sitting on the floor under the machine. I live south of Atlanta and there is only one service technician and he is over an hour away. Having one qualified service tech for the entire Atlanta area is absurd! My dishwasher broke down after 5 years - the heating element went out and started leaking water. The ice machine on the refrigerator has failed several times. I spent close to $5000 on these LG appliances and Im so disappointed. Never again.

The service was relatively quick and the technician was very professional. However, the refrigerator itself seems to be loud and poorly constructed especially in the stress areas where there is no reinforcement, just plastic (for example, the Glide N Serve drawer. Even the inner plastic is not very durable. I am very unhappy with the quality of this LG refrigerator - it is very upsetting especially to my wife.

The controls on this microwave take some getting used to. Theyre impossible to see in dim light, and theyre not really very intuitive. My old microwave had actual buttons with numbers on them. This one uses a cutsie system that must have been designed by nerds who just wanted to demonstrate a clever-- but not user-friendly-- alternative. Oh well! Otherwise, the microwave works just fine.

LG Truebalance Washing Machine - This washer came with our home when we bought it. I can see why the previous owners left it. This is truly the worst washing machine I have ever used. It never finishes a load without being unbalanced. I cannot wait to get rid of it and so glad I didnt buy this machine!

My LG refrigerator, Model Number LFXC24726S/00, has been inoperable since August 2015 (it is now September 23rd). It froze up and took 3 days to thaw out. LG Customer Service says they do not have the part to repair it. It must be shipped from South Korea. They have made two (2) commitments, the last one to contact me September 21st to schedule the repair. They did not call or email. I wrote them last week and they did not respond. I bought an extended warranty from hhgregg where I purchased the refrigerator. They are not interested in repairing or assisting. I am filing a lawsuit tomorrow against both LG and hhgregg.

Bought the microwave from Walmart in 2019, used it without issue for about a year. Last night, I put something in to warm for 1 minute. (No metals etc of course.) And no sooner had the minute started I turned away, heard a huge grinding whoosh noise, turned back to see fire coming from the right side panel. It made the sound again, another burst of flame and I shut it off. I had the unit unplugged and set outside. I contacted LG with a pic of a clear burn mark on the right panel, explained what happened and they told me too bad, nothing they can do, try returning it to store. ALSO, they further accused me of exploding something in the microwave itself. This was the suggestion of a supervisor. I am appalled and surprised at how they handle this situation. I would seriously reconsider buying anything from them. This could have ended up so much worse than $150 down the drain.

Washer is 2 yrs old. Electronics are messed up. It waste a lot of water. Piece of junk. Dryer is 2 yrs old. The electronics are starting to go junk. Wasted over 1000.00. Buy the old time Kenmore washers and dryers. You should get 15 to 20 yrs out of them.

I never used LG products before and didnt know the pain of LG product. God was kind until I bought LG fridge. This fridge is making me cry within 3 years of my purchase though the warranty on its compressor is for 10 years. It has failed thrice in 3 months. Had the LG customer service been active to fix the problem properly, I would have thought of a mistake buying LG products. But LG service is worst than their products, they are there for namesake and to do nothing. It is almost a week time. Fridge compressor is down and I lodged complain, they are not bothered yet. I am calling LG customer services more than I call my relatives/friends and family (all put together). I know most of their employees by name. On top of that they refer me to their ASM, who has already resigned and moved :). I do not know whether it will be fixed or not and by when. I think only miracle can make it work or I will have to buy some other fridge.

I bought the largest refrigerator with an ice crusher to provide ice and food for my disabled husband. He is disabled with Parkinsons from exposure to Agent Orange during his service in Vietnam. I am his sole caregiver. He is on many medications and a special diet so I needed a reliable refrigerator. At first this unit was great but the condenser died and we lost all our food and his medications. We had bought the LG long term warranty. Their warranty department is not connected to their service department but their service department does not have the warranty information. After many calls for 2 weeks to both warranty and service departments they finally sent a service provider who took another 2 weeks to fix the unit. The service provider did not receive good information from LG and kept asking for information that I did not have. Finally, the refrigerator was fixed.Two months later the refrigerator is not cooling again. Again I am having to call both warranty and service departments. It has been a week since the unit broke and the warranty and service departments have not even called a service provider to fix the refrigerator. I learned last time I have to call everyday to get results. Their call center is in the Philippines so their English is very difficult to understand so I have to ask them to repeat almost everything which is frustrating to me and to the call center operators so we do not get along. Both these situation have been very costly in loss of food and medications and frustrating in their inefficiency in dealing with broken refrigerators. Isnt that what they are there for? Why isnt their system designed to immediately deal with warranty needs????

Have this LG model for over a year, several service calls with no ultimate satisfaction. Dishes are not really clean and not dry. Would never buy another LG dishwasher.

I own an LG refrigerator (model number LR FD 22850 SW), French doors style and with a freezer on the bottom. One day my wife called me and said that the fridge is running hot and the lights stay on, even with the doors closed. I told her to disconnect the power and remove the light bulbs, until I get home. I later found out that the light sockets were very dark and burnt. The plastic lens cover and plastic base were also melted by the light bulbs. I got replacements from Sears’ parts website. I got them the very next day, and replaced all bad parts. After four hours, the fridge started to get hot again--the same problem. I had placed a thermometer inside to monitor the temperature while it had no lights. The temperature was steady at 37 degrees. Four hours later, with the lights on, the temperature reading was 89 degrees. Lots of foods were spoiled, and the plastic parts melted again. So far I have removed the lights, and the temperature is going back to normal. I believe I am not the only one with this defective appliance.

I have a stainless steel LG French Door Refrigerator that I purchased from Home Depot. After approximately 1 year, the refrigerator front seal ripped. When I contacted LG, the stated comment was that they had never had this problem reported before, and it now was not covered by warranty because of the time limit. It is not covered by the store warranty that I bought as it only covers mechanical problems. Frequently, the ice maker freezes (and the door tray simply cannot be removed - poor design) requiring me to use a hair dryer to thaw it out. What a problem! This is not covered by warranty. I contacted LG about this problem, no response. Personally, I would never buy another LG product.

It was always short on water but my clothes appeared clean. I no longer sure about that because it wont even melt a pod. Had service come - its made that way - cant change. No more LG, or front loader.

I also purchased the LG French Door Refrigerator Model LMXS27626 in Feb. 2017. The compressor went out on 6/25/19. We have experienced all of the same problems (Ie; hundreds of dollars in lost food, 4 days total off of work, multiple phone calls, living out of coolers, waiting weeks for an A&E repair person). All without prevail. We DID have an appointment this morning to finally have the compressor put in, however the repairman ordered it a couple of weeks ago and the wrong model number was delivered to us. He said he would have to re-order the correct one and the soonest he can come back is in 2 weeks 7/25/19. The whole experience has been exhausting and miserable for my family of 7! It is mind blowing that LG would continue to sell these refrigerators. I personally thought I was in this hell alone. Im am petrified once the compressor gets replaced (if that ever happens) that it will go bad in 6 month, 1 year, etc. LGs new logo should be: LING! LING=Life Is Not Good!

Originally, I purchased the front load LG but realized that I couldnt soak clothes. I gave it to someone in need and purchased the LG WaveForce top loading. Wish I would have read reviews before buying. I cant get through one load without the machine being UE. Water will fill the machine as it tries to self-correct - what a waste of water! I cant leave the house and more specifically, I cant leave the laundry room (Im typing from the laundry room). It takes a couple of hours to wash one load of clothes. Water is never hot.The sink right next to the washer has hot water but I can barely get lukewarm for washing sheets and towels. Soaking clothes - well once I set it on soak and as soon as the machine filled, I turned it off, thinking it would soak until I restarted the washer. Wrong! The water slowly drains out. Next machine will be a top loading inexpensive washer like i use to have. GIVE ME BACK A SIMPLE MACHINE THAT ACTUALLY WASHES WITH MORE THAN A GALLON OF WATER!

From the very first day I bought it we have had ice build up in the top drawer of the freezer. I called for about 2 or 3 weeks to the store I bought it from. I was told it was the humidity and not to worry. I kept calling back and finally they gave me the number of a repair man. He came a number of times and did what the LG people told him to. Every time he came he replaced another part. Nothing has worked yet. They said as long as the rest is working its just an inconvenience. My thought is for 3000.00 I shouldnt have to have an inconvenience. I have since given up getting anything done. I have the same kind of fridge (different brand) out in the garage and it is in humidity and have never had any problem with it or any other fridge I have owned. Will never buy that brand again. I have owned it for a little over a year now and I have never had one day without ice on my food and drawer.

Couldn’t get the icemaker working..then range oven keeps burning memory card.. Had techs in and so far $350 for parts on stove and still not working. Have gone a month and a half NO OVEN. LG do not stand behind their products.. WOULD NEVER RECOMMEND AN LG APPLIANCE..

We bought this stove 4 years ago and installed it in a new home build. The first cheap plastic knob broke within the first year. We are now down to ONE working knob. I have attempted to repair and strengthen the original knobs multiple times (something LG should have done in the first place). My question is how can a company manufacture such a great product and then put absolute garbage on the most used part of the stove. My real problem is the ridiculous price for the replacement. Is there a realistic option for this? I do not mind spending the money for QUALITY items, but to overpay for the same, substandard item is not feasible. The real sadness is that I will never buy another LG product again because of a $2 knob for a stove that is now costing $30+ and even sadder is the fact LG put such a piece of garbage on their appliances in the first place.

We bought a very expensive LG French door bottom freezer, with an ice maker in the door fridge. It has never worked right. The ice maker was repaired 4-5 times during warranty. The compressor failed within 4 years, and it never keeps the right temperature, constantly freezing food in the fridge. We set it at 45-47, it does 30-32. We’re throwing away lots of vegetables ruined by freezing. Even worse, when we needed repair for the compressor, under warranty, we contacted LG. Their repairman came out and said he would order the part, and then we never heard from him again. Only one local vendor would work on it. The rest said they refuse to work on LG, there’s no support in the US. NEVER BUY AN LG APPLIANCE. THEYRE ONLY GOOD FOR ELECTRONICS!!!

This LG refrigerator is huge and it keeps things cold. It is easy to clean and the freezer is ice cold. The shelves are easy to remove and put back, and its easy to rearrange as I want.

Product: Refrigerator. Model #: LFXS29626S. Recently I purchased what I believed was a top of line LG refrigerator. At the time of my purchase I truly believed that I was making the absolute best decision and that I was purchasing the very best refrigerator line that money can buy, however I now feel like I have made the absolute worse decision and I feel totally exasperated because my family and I sit here in our home living out of coolers for over 6 weeks and constantly managing ice to keep our food from spoiling. The problem is that this refrigerator has been out of order since August 8th, it is now Sept 19th and we are facing the 5th time of parts being placed on back order.If I had some idea of when the parts would arrive rather than facing the 5th time of being backordered there might be some peace of mind. Unfortunately, I have no idea when this part will arrive and will ultimately be repaired. It has already been 6 weeks of living out of coolers. I have called LG customer service multiple times and have dealt with friendly support people who try to help most times leaving the call believing there was a solution soon including being told twice that if the back order is beyond 10 days that the refrigerator would be submitted for likely replacement. No action on this yet just excuses when I follow up. My refrigerator was delivered Dec 2015 then began noticing problems in July 2017. I had a repair technician at our home on August 8th. Now I sit here with this top of line refrigerator with absolutely no idea when it will be repaired. In the past, I have always purchased less expensive models or maybe what could be thought of as lower quality brands. I have been fairly satisfied with these competitive brands, with only frequent problems requiring regular repairs. Understandably, I anticipate repairs on all appliances used in my home (those would have been better choices at this point), but this current repair, the time to get it handled and still with no solution is 100% unacceptable. I purchased this brand and model believing the product and support would be first class. I hope that you can comprehend how much of a great inconvenience this has been to be 6 weeks without a refrigerator to me and all my children. I need help and I need it soon! I am feeling inclined to make many more people aware of the support and lack of LG standing behind their products.

It’s tempting to say buying this product was the worst mistake I’ve ever made, but that, of course, would be an exaggeration. However, this washer is terrible!!! Just like the rest of you, uneven load is the norm, LG basically doesn’t give a crap, and we paid pretty good money for this hunk. Our water bill - hahaha - efficient??? Absolutely the opposite because it takes like 6 runs to get through a load. My husband has tried to throw the washer through the window, straining his back and causing medical problems. Plus we have to go to marriage counseling now because this piece of “machinery” has caused so much stress. Dirty clothes are mounting regularly, our clothes are never fully clean... I wouldn’t be surprised if I get fired from my job for not smelling good! All joking aside, DO NOT WASTE YOUR MONEY. I wish we had an old school washer.

When we called to complain about refrigerator on 28th Nov around 7pm to Toll free number, they asked some routine questions, that to they are unable to listen what we are complaining about, later they said service people will call back, but I didnt receive any call from them till 29th Nov 3:55pm. I feel very poor response from LG...though I called service people directly in our area, they said they wont attend directly.

Purchased range with 1 year warranty. Clock stopped working 1 yr. 4 mo. Offered to replace part but not labor. Ill put part in myself. NOPE. Someone must diagnose problem then order part then come back out and replace it. This will cost 10 times what the part costs. NEVER NEVER NEVER buy LG!!!

I thought I had purchased a great 30 cubic French door refrigerator 5 years ago for $3k but I was wrong! I have been without a working refrigerator since Super Bowl Sunday 2017, it is now April 20th 2017 and still have no working refrigerator! LG had sent out their contractor a number of times and the back freezer fan and compressor has been changed twice and the gas valve changed and still it doesnt work! Customer service and executive team cant seem to help a mom with toddlers. I have been treated horribly, LG doesnt care! I recently went looking at new appliances at Home Depot and they recommend LG until I told them my story and that awesome salesman will no longer recommend LG! I will continue to tell my story until something is done to repair my fridge!

The cast aluminum spider connecting the motor to the stainless steel tub in LG front load washers disintegrates due to electrolytic action in a moist and warm environment, necessitating a repair that costs almost as much as a new machine. The part only has a one-year warranty. LG knows about this design flaw, but still persists fabricating machines with it. They would do well to have a recall on all the machines with this design flaw. Check out the image of my defective LG spider below. I ended up spending around 8 hours dismantling the whole machine and installing a new [doomed to fail] spider. I am lucky to have these skills, but most people dont. Other than the spider connector, the machine has been fine.

We bought a beautiful looking top loading LG washer and dryer from Sears in Eureka, California in September 2011 for our second home in Humboldt County. We didnt purchase an extended warranty - although looking back, we should have done so. Because the appliances are installed in a second home (to this date, April 2013), they have been used about 12 times total.Suddenly, during a visit to this second home in mid-February, the dryer quit drying; there was no heat at all. We did the trouble-shooting with LG Customer Service to no avail. Then we contacted Sears to arrange for a repair. We returned to the home at the end of March, and the repairman came to the house. His analysis showed that the heating element needs to be replaced, which he had to order.As the repairman was leaving, he told us that he is about the only one in the area who will tackle fixing LG appliances because they are so poorly made. He mentioned that our washer is probably on a recall list. Sure enough, the washer - Serial Number (WT5001CW) is on the LG recall list. So now, I am attempting to make sure that the only repairman in the whole area who will touch LG appliances is prepared and scheduled to come to our second home when we can schedule ourselves to be there and can fix both appliances!It is hard to believe that these appliances are so poorly made, that they both are broken after having been used a handful of times! They look great but apparently are pieces of crap; and they cost a lot of money. What is the matter with these corporations and their quality control? Do these people really think I will ever buy another LG appliance again? And is it really worth the (certainly temporary) health of their bottom line to continue to sell these shoddy products? And what else do disgruntled customers do? They tell everyone they know about their negative experience with these products. Shame on LG!

I purchased a brand new LG washing machine and dryer approximately 3 years ago. I have a family of three - we never do large loads. I have never placed anything other than clothing in it. I do not wash rugs or large blankets or comforters. I have those professionally cleaned. Recently the washing machine began making really loud noises so I called a service technician. He tells the stainless steel basket has somehow become bent. I was told that there is a lifetime warranty on it as it should never bend with normal use. He suggested that it may have been defective to begin with. I called LG service center and was told it was in fact covered but of course they have no LG technicians in my area to install this basket and referred me to their authorized technicians. It will cost over $600 to replace this basket. When I explained to the rep that that cost was near what it would cost to purchase a new washing machine, she said there was nothing they could do. I have owned several homes and several rental properties and I never had a washing machine stop working after 3 years even with the worst tenants using them. I take care of my appliances and I am appalled that after only 3 years of less than average use, their product will cost $600 to repair. I will purchase a new washing machine and will never purchase an LG product again.

Wow! Before I bought the LG Model WT5101HW in Aug. 2010, I could not find bad reviews on this washing machine. I wish Id investigated further. It is just as noted in other reviews; not enough water in most cycles, not energy efficient (1:09 hr. cycle will take up to 1:55 hr.), water levels will sometimes leave clothes dry and still dirty. Machine has been recalled and fixed by service representative (which took three trips), constantly going UE and adding water, etc. There is no way to shorten a cycle except rinse and spin or spin only. I found the only thing that works reasonably well for cleaning is the Bulky/Bedding cycle. This seems to load the water based on level rather than the weight method. But it always fills it full, so I make sure the loads warrant the extra water used. I am considering biting the bullet on a different washing machine when the extended warranty expires in about ten months. I will NEVER purchase another LG product. Worst customer service Ive ever experienced.

I purchased the LG HE top loader (machine # WT 4801CW) in December 2011. It has never effectively cleaned a single load of clothes. Shirts come out of the wash still smelling of perfume/cologne; sheets come out with large dry spots where they never got wet. Washing in cold or hot water does not matter, nor does setting the washer on the highest level for soil and the extra high level of spin speed. I do not use a clothes dryer, so I use fabric softener but the clothes are so wrinkled even if I remove them the instant the cycle stops that every single item would need to be ironed. Even when washing very small loads (one pair jeans, 2 shirts, 2 pairs socks) there are dry spots on the clothes until the final rinse cycle, so they are obviously not getting clean. This machine will not remove any stain at all, no matter how minor. It also takes over 60 minutes to wash one load and has increased the number of loads I do a week despite having a much larger capacity than my previous washer. Luckily, when we bought it at Best Buy, they provided a 30-day return policy. My new washer will arrive this weekend. Im back to a front load Frigidaire, which is what I had before. I never had a single complaint about that machine. It lasted 18 years and never had a single service call, cleaned every single thing we ever put in it, and was very inexpensive to operate as well as having a much more reasonable price than anything else we saw on the market.

I have a direct drive washer and we have had it for about 2 years now. What a difference with the true balance and no belts. Washing sheets and towels, there is no unbalanced vibration and no belts slipping or wearing. Now we need to see how long it lasts, currently there are no issues and no repairs. I would recommend the LG and when the dryer goes, we will be looking at an LG product.

I purchased an LG appliance suite. Although Costco extended the warranty another year from the manufacturer I was worried that at the 2 1/2 year mark that we were going to have to pay or replace our refrigerator when the compressor stopped working in December 2018. I had a local appliance repair place came out in determining with the compressor and told me that I should just buy a new refrigerator. I reached out to LG and asked if they were doing anything for customers at the compressors are not laughing the industry standard. I was greeted with sympathy from the LG customer service rep. He looked up my model and told me that I had a 10-year compressor warranty and assured me that hed write up a ticket at no charge for labor or the service call. I was able to get an appointment within three days and the service people were prompt and the repair was done within an hour and a half and my refrigerator is working beautifully. Although Im disappointed that the refrigerator needed a repair at the 2 and 1/2 year mark. I am pleased to say that LG made the repair process a simple one.

I purchased a new LG French door refrigerator with two bottom drawers as the freezer 2 years ago 1/6/2019 brand new. Prior to Christmas 2020, the unit quit cooling completely with a dh-f code. All the food had to be thrown out. I have contacted LG 6 times, the best they can do is late Feb to repair the unit. That is unacceptable and I will not recommend LG, they have a known track record of refrigerator problems based on my search of reviews. I have never owned a refrigerator that didn’t last at least 10 years. Shame on LG for poor products and poor customer service.

The features and other pieces of this dryer are impressive. However, something as simple as a poorly fitting lint screen has made the machine a nightmare. Although I replaced the lint screen at least twice with the LG specified type, and tried any number of machinations, approx. 75% of the loads end up with a piece of laundry catching the right side (facing the machine) of the lint screen and the entire load (or a large part of it) getting tangled in a knot. The longer the dryer runs, the worse the tangle, and the more damage is done to clothing. So the choices are to watch the load run the entire time or resign yourself to tangles and throwing damaged clothes away. Product Services at the company has not responded to my complaints, hence this review.

Oven heats unevenly. Have to rotate food during cooking to ensure even browning. Discovered today that “easy clean” is not the same as self-clean. The easy clean feature is absolutely worthless, like trying to clean grease with lukewarm water. There is no self-clean option on this oven. I definitely should have done my research before purchasing!!! Biggest regret of my kitchen remodel.

It took almost a month to finally get LG to respond. First call they needed proof of purchase sent to them (strange, since they already knew my model and date of purchase while on the phone!!). They said once received, a manager would review to determine if they would extend the warranty, which would allow for the top to be replaced. No call back. Called again a week later--same story, but never a call back. Called again a week later, and demanded to get this resolved. After waiting for 40 minutes on hold, it was denied. I said that was not acceptable as this is common complaint about this washer, etc. I demanded to talk to a supervisor. After about another 20-25 minutes, a supervisor approved the warranty extension, and scheduled a service call to replace the top. A new top is being shipped in time for the service call. Hopefully the replacement top has been redesigned around the bleach cup!!To those of you who said they denied your claim, do not give up! Demand to talk to a higher up person! I also told them I would be going to Home Depot to complain and every time I was there I would drop a picture of the rusted washer into every LG washer on display!

I was so excited to finally get a new refrigerator and just loved it. Unfortunately within months (it is less than a year old) I began to get rust lines on the front of my new french door refrigerator (LG LFC247700ST). It is on 4 of the corner areas of the door where there was no protective film placed on it for shipping. LG web support had no answer except that I could use a stainless steel cleaner on it, which I had been using. Since the front of the fridge does not hold a magnet, I assume it is not real stainless steel so why would there be rust? Very disappointed.

My top load washer blew up inside after using the machine for 5 years without an issue. I had registered the product and never received notice that the company had recalled the model I purchased. When I filed my recall claim LG had all my customer information, including my purchase price and old maiden name, but refused to process my recall until I could provide my own receipt. I went through days of searching and calling Home Depot and complained three times to call representatives that its unfair I have to jump through all these hoops when they already know the selling price to reimburse me for. They stated You have to reconfirm the price and prove thats what we owe you.Ive been without a washer for three weeks now and am out a hundred dollars in laundry costs. As well as $300 in lost clothes when the washing machine blew up and caught on fire inside. LG refuses to acknowledge these costs and the time Ive spent toting laundry all over. The nearest laundromat is 20 miles from my house. Simply refunding me my purchase price is a slap in the face after all Ive been through because of this machine literally blowing up and catching fire inside. My house smelled like electrical fire for almost a full two weeks.

Refrigerator: Model No. LFX31945ST 3-door LG Ice & Water Stainless Steel 28 Serial No. 207KRWZ0A593 purchased on 09/16/2012 from hhgregg 1321 Huguenot Rd. Midlothian, VA 23112. Contacted LG Service Department on 07-01-13 Ref: Ice Maker. 07-03-13 Service Technician came out and ran a diagnostic on unit, determined that compressor was bad and had to order one. 07-06-13 9:20 PM Contacted service center and was advised that technician was due on Monday 07-08-13 between 8:00 AM and 12 Noon to replace compressor. 07-09-14 Contacted service center about noise coming from back of refrigerator. They advised that this was normal. 08-15-14 Contacted service center about noise coming from back of refrigerator. They advised that this was normal. Unknown date contacted service center concerning error codes “er rf” on display unit. Technician scheduled to come out on 10-01-14.10-01-14 Service technician arrived to check on noise and cooling issues. Coil and fan motor frozen with ice. As technician was removing inside grille to get to fan he broke the grille. He defrosted the ice from the fan motor and replaced the grille with one he had in his truck. Set temperature for refrigerator to +34 degrees and temperature for freezer to -1 degree. He wrote up the service ticked and charged $81.98 for the “Duct Assembly, Multi (item number: **)” that he broke plus the $120 for service call plus $4.34 tax on the replacement grille part. 10-06-14 Sent Fax to a ** in the Alabama location concerning telephone conversation in which he advised LG would reimburse me for the cost of the repair part plus the tax. Fax included cover sheet, two page service ticket and copy of purchase order from hhgregg.10-22-14 Called service center and after a 20 minute hold to verify my status, was advised that I should hear from Alabama around November 3rd. 07-10-15 Around 4:52 PM Eastern Time, called service center and advised them that freezer was not freezing (temperature was 62 degrees and rising) and that all food in freezer had spoiled. Furthermore, the refrigerator temperature was almost 70 degrees and food had spoiled. Additionally the unit was making a loud motor noise in the rear of the unit. After trying to explain the issue over and over again I requested to speak to a supervisor. I was placed on hold for 38 minutes and 26 seconds until I disconnected the call from my cell phone, but not before I had called the service center again from my house phone. It was only after I explained everything again that I was informed that the executive staff (supervisors) department closed at 5:00 PM and that I could not run the “Smart Diagnostic” over the telephone because all of the service technicians in their department had also gone at 5:00 PM, that I would have to call back tomorrow on 7-11-15. The service center advised me that the service warranty had expired and any service call would be $120.00 plus parts. This was mentioned on three different times during the call. I did manage to schedule an appointment for a technician to come to the house on Monday, 7-13-15 between 1:00 PM and 5:00 PM. Total time on the telephone service call was 58 minutes and 44 seconds.7-11-15 Called the service center again and had to explain everything that I explained twice the night before. After requesting to run the “Smart Diagnostic” I was placed on hold then performed the diagnostic. After a delay they informed me that the diagnostic did not come through and we had to do it again. Once that went through I asked what it showed and was told that they did not know, that someone from the technical staff had to review it. They told me that they could schedule a technician to come out to the house on Tuesday afternoon on 7-/14/15 but there would be a $120.00 service call charge plus the cost of any parts. I then asked to speak to a supervisor and they asked me what that was about. Finally after going back and forth with them I was placed on hold for about 12 minutes before a supervisor identified as ** came on the line. She asked what the problem was and then placed me on hold while she brought up my file on her computer. That took another 5 plus minutes. Finally after explaining everything to her about the previous night and current call she placed a one-time extended warranty on the unit and gave me an authorization number of: **. She advised that she could get a technician out on Tuesday afternoon 7/14/15 and when I told her that I had one already scheduled for 7/13/15 she confirmed it. This call was then terminated after 58 minutes and 11 seconds.7-13-15 Contacted by service technician at 3:12 PM who advised that he would be arriving in about 20 minutes. He asked what I thought was wrong with the unit and I replied that I thought that the compressor had gone bad. I explained the temperature readings and the noise it was making. He stated that if it was in fact a bad compressor that he could not fix it today as he did not have one with him and would have to order one. He arrived at 3:38 PM, removed the lower back grill panel to access the compressor and noticed a lot of dust on the evaporator coils. I asked him if I was supposed to remove the rear access grille to try and clean the coils and he advised against it stating that it could damage the vanes on the coils. He went back out to his truck to get his gauges and checked the compressor which he determined was bad. He advised that he was fully booked for tomorrow, Tuesday, 7/14/15 but would press his schedule and plug me in on the end of the day. He departed at 4:04 PM advising that he would call when he was on his way out to replace the compressor. 7-14-15 Around 1:23 PM service technician ** called to advise he was on his way. Compressor delivered via FEDEX this afternoon and left at the garage door. Technician arrived at 1:30 PM, completed compressor swap and departed at 3:30 PM.06-04-16 Noticed that items inside the refrigerator were not as cold and normal that that on several occasions milk and dairy products were spoiling before the “Best if Used By” dates. The inside temperature of unit felt cool and not cold. Placed thermometer inside the refrigerator portion of the unit and began taking readings. Also noticed that freezer unit was not as cold as it should be also. Placed thermometer inside the freezer unit and began taking readings as well. Temperature settings on the panel are set the same as the technician left them on his last visit on 7/14/15. Refrigerator set to 34 degrees and freezer set to -1 degrees.06-05-16 At 9:00 AM took temperature readings. Refrigerator was showing 48 degrees on a dial-type thermometer and freezer showing 5 degrees on a digital thermometer. 06-05-16 At 3:00 PM took temperature readings. Refrigerator was showing 50 degrees on a dial-type digital thermometer and freezer showing 8 degrees on a digital thermometer. 06-05-16 At 9:30 PM took temperature readings. Refrigerator was showing 46 degrees on a dial-type dial-type digital thermometer and freezer showing 7 degrees on a digital thermometer. 06-06-16 At 10:00 AM took temperature readings. Refrigerator was showing 48 degrees on a dial-type digital thermometer and freezer showing 8 degrees on a digital thermometer.06-06-16 At 11:32 AM called LG toll free number (800-243-0000) received recording and sent link for self-diagnostic. Performed self-diagnostic as per link and advised to contact LG repair at (866-558-2559). Refrigerator was showing 50 degrees on a dial-type digital thermometer and freezer showing 6 degrees on a digital thermometer.06-06-16 At 12:10 PM called LG toll free number and automated system advised they would call back within the next two hours. At 12:15 PM was connected to a Customer Service Rep in the Philippines. I requested several times to be connected to an American Customer Service Rep in the United States but was told three times that there were no US representative at their location. After my fourth attempt I was placed on hold. At 12:18 PM the Philippine rep came back on the line and advised that they did not have a US contact number. I requested to speak to a supervisor and when queried as to why I explained that I wanted to speak to a US rep and that her service center should have a number. She put me on hold again. At 12:21 PM she came back on the line to advise she will transfer me to a supervisor. At 12:27 transferred to ** in the Alabama office. After trying to explain my issues with her she placed me on hold several times explaining they are using new software programs and have glitches. She is trying to plug in the extended warranty on the unit. She returned on the line to advise that she had scheduled the technician ** to come out between 8:00 AM and 12:00 PM under Authorization Number **. She further advised that this authorization included the service call plus parts and labor. ** also provided a direct number to the Alabama Service Center at **. The telephone contact was terminated after 50 minutes and 47 seconds at 1:00 PM.06-07-16 At 11:15 AM received call from Service Tech who advised that he would be out within the next 15 – 30 minutes. He arrived at 11:35 and performed a refrigeration pressure check on the system. He stated that it appeared there is a leak at one of the coil joints where the copper joins the aluminum. He indicated that the High Side pressure dropped 30 psi with no movement on the Low Side and that indicates a leak somewhere in the system. He further stated that much drop could indicate only a ½ charge or less of coolant presently in the system. He explained that there was a company issue with ordering parts to have them overnighted to the customer. Lately the parts have been shipped to him which delays service. He stated that the parts he needs will be overnighted to me and should be here NLT 10:30 AM tomorrow, Wednesday, June 8th. He has scheduled an appointment for Thursday at 1:00 PM just to be safe and at present he only has one appointment for tomorrow. If I receive the parts tomorrow morning I am to give him a call and he will work me into his Wednesday schedule. He indicated that the job would take several hours to complete (Of note: He asked me if I was removing the rear access panel to blow out dust and vacuum the coil area. I told him that on 7-13-15 I asked him if I was supposed to remove the rear access grille to try and clean the coils and he advised against it stating that it could damage the vanes on the coils. He told me that he did not say that, that he highly recommends the customer remove the rear access grille and try to blow out the dust and debris, then vacuum the debris up, just being careful not to get near the vanes or coils.). After placing the order for the parts to be shipped/overnighted here he departed at 12:05PM.06-08-16 At unknown time, received call from Service Technician to advise that the FedEx tracking indicated that the parts he had ordered had arrived. I confirmed that and he indicated that he would be arriving sometime around 11:00 AM. He had ordered both a refrigerator coil and the freezer coil which had arrived and be commenced disassembling the inside of the refrigerator to swap out the refrigerator coil which he felt had a small leak on one of the connections. After steaming ice off of the end or the coil he replaced it with the new one. He then checked the pressurization on the lines and said that he was satisfied with the as it did not appear there were any leaks. After checking other things in the unit he packed up and departed advising that he would check back to see how the unit was performing.06-09-16 At 8:52 AM received a call from Service Technician, who was checking on the performance of the unit. I advised him that it did not appear to be cooling as he had predicted, that the freezer was in the teens and the refrigerator in the lower 40’s. He advised me to keep a check on it and he would schedule me for the first of the week. 06-12-16 At 3:14 PM received a call on answering machine from Service Technician who advised that he has me scheduled for Tuesday, 6-13-16 between 1:00 PM and 3:00 PM.06-13-16 At 2:07 PM received a call from Service Tech who advised he would be here within the next 10 - 15 minutes to check on the unit again. He arrived at approximately 2:25 PM and proceeded to first blow out the dust that had accumulated under the unit and on the coils which was minimal. He then began to test the system refrigerant and determined that it was not up to capacity. He then vacuumed the lines and added some additional Freon. He advised that it appeared that there was a little water in the line which he was able to purge. He indicated that the unit should work fine at this point with the cooling in the refrigerator set to 34 degrees and the freezer set to 0 degrees. I told him that I would continue to take temperature readings in both the refrigerator and freezer and if I noticed them not performing I would call him and let him know. After about 1 ½ hours of work he departed.06-14-16 At 8:53 AM received a call from Service Technician asking how the unit was performing. I texted him back at 11:39 AM advising that the refrigerator was at 37 degrees and the freezer was at 9 degrees. At 12:15 PM Service Technician called again to advise that he had mistakenly had a parts order sent to our house and wanted to know if was OK for him to come by and pick it up. I advised that it was not a problem. He asked about the refrigerator and I advised him that I would continue to monitor the temperatures several times during the day and evening for the next few days to see if the system performs as expected and would advise him of results. He advised that he will continue to check up on it and would be calling periodically. On 05-24-17 we returned home from an extended vacation to discover that the ice maker was not producing ice. Door was dispensing water but there was no ice in the door-side ice maker and therefore nothing to dispense. On 06-05-17 At 12:18 PM I contacted the Executive Offices in Alabama at ** to explain the issue I was having with the ice maker not working. The person I spoke with, whose name I failed to get, advised me that she would give me the number of the local service center to schedule an appointment for a technician to come out and diagnose the problem. There would be charges for the technician to come out, charges for the diagnostic, charges for parts and labor since the unit was past its one year warranty and had already been given a one- time courtesy and she was not going to issue another one. I was basically out of luck but could get it fixed through the technician with service call charges plus parts and labor.While the service technician was very personable and professional, that is the only thing good I can say about me experience with this company. The technician even told me on several occasions during his visits that the parts i.e. compressors, etc were inferior and the technicians were having all kinds of problems with them. With the experience that I have had in dealing with this company, I doubt that I will every purchase anything else with the LG label.

Havent even had this microwave for 2 years and the clock is already broken, light stopped working inside and it was a expensive microwave to buy. Should have stuck with the one I originally had. Was cheap but never had an issue with it.

Our LG range was emitting dangerous levels of carbon monoxide. After two weeks and first paying a $200 flat fee, an LG approved technician finally came and replaced some parts and fixed it. He said it likely a manufacturers defect but he cant say 100% which means that LG keeps their fee. In the meantime, Ive written two letters to LG (where it says they will reply within 24 hours) and gotten no response, spoken with two customer service managers who show no concern for the fact their appliance put my family in danger, and spent way too much time on hold on the telephone and online chat with very little to show for it. Their lack of customer service is appalling.

Our $ 2400 LG French door refrigerator and freezer was delivered on Feb 1, 2011. It died on 12/14/11. Its been 27 days since our ice maker stopped, then the freezer, then the refrigerator. Lost hundreds of $ worth of food and medicine. Customer service with the repair co. is a joke. Every day its a different reason why they cant get to us. LG is waiting for them to call or they are waiting for LG to OK the extended warranty. And we even have two service contracts, one with Home Depot and one with LG. I guess we are just at their mercy and have to wait.

The knobs on the LG gas range will turn on just by reaching over the stove to get something and turning to walk away. They turn past lite and fill your house with gas. You barely touch them and they do this. This is very dangerous. I have come home 3 times in the last year with my house filled with gas. My elderly mother took a pan off the stove to wash it and then went to the living room not noticing the smell. I came home and nearly passed out when I walked to the kitchen. I see that there are many reviews with this same issue. I have called LG and they keep trying to send a technician. I have explained its not a technical issue. Is a very poor design. They will have their safety team call me within 24 hours. I think something needs done about this. People are or probably already have been killed. They certainly have to be aware of this with all the reviews I have read. Next step is to go to the News and do a demonstration so people will be aware and not purchase from this company. Like I said it has happened 3 times in my home and its dangerous. Please do not buy LG gas ranges.

We bought a one year old LG Trom stainless steel washer from a co-worker of my spouse when we moved into our new house. I was not crazy about a front loader but loved the price and the fact he would deliver it. To its credit, it spent the next 2 1/2 years washing up here, including the cast offs of 4-5 bassets hounds, which we foster for the rescue. We got an error code OE on a regular basis and cleaned out the two filters and it came back on. It made our clothes and laundry room smell and always leaked a small amount out on the floor. Finally, it would not clear the OE code although I could run it through the cycles manually.When I checked on getting it repaired, the eye opening started. The first appliance store I called stated that something should be done about these being imported into the country. He virtually recoiled when I told him what I had. And only person in my area (southern Houston, not exactly the boonies) worked on these and could get parts. Okay, I called him. $75.00 service call when we can get to you, and it cant be applied towards the repair. Then I researched online and found out that it would most likely cost 200-400 dollars to fix it with even small things wrong.Okay....maybe I just will buy something else, like the top loading white Kenmore I have spent the last 50 years washing in. I checked around with two used dealers and again, they didnt fix LGs, would not carry them, and didnt want one. The used Kenmore is downstairs merrily washing away in 30 minutes time when the LG took an hour for most anything. Also, I could soak or dye anything in it. It left here with the junk dealer...Good Riddance!

On Sat. Oct 18, 2014, my brother went into the LG fridge to get something, when he called out to get my attention. I thought it was smoke from oven. All attempt to locate fire in the oven was lean. I opened the kitchen window to air out the smoke. A few minutes later, my son goes to the same fridge in search of something and calls out with a more assured voice, dad I think the smoke is coming from the refrigerator. Upon getting back to the fridge, I opened the fridge part. It was smoke filled. The light was out. Toward the bottom of the fridge, I discovered that the egg carton on top of the cold buckets was on fire. It was still burning. The 18 count egg carton was totally top obliterated, plus a hole ate to the bottom. Bad deal.We recorded the whole experience and took a few pictures. I called LG and spoke to a rep who seemed to be empathetic. LG decided they would have a technician contact me, but non was available for the next two weeks. The rep told us that she would call me the next day after getting to work, at about 08:30, with a possible contact. She didnt. When my wife called them, she got nothing but the run around. Two days later, I spoke with a rep who was not getting to the bottom of the issue. Then I requested to talk to a manager. The manager patched the issue over to the Executive team, who made the decision after seeing the videos and pictures, that the fire was no fault of theirs. LG never sent a technician to look at my LG refrigerator. LG said people call and complain for different reasons. Thats subject to anyones interpretation. The long and short of the story is that cold refrigerators should never burn inside. It should smother out fire, not attract it.

I purchased an LG French door refrigerator Model #LFX25991ST in Feb of 2013 and have yet to use ice from it. The ice maker freezes up and will not dispense. It also leaks water around the edge of the ice maker and now there are water marks on the front of the fridge and freezer door. They keep giving me the run around. They have sent people out 3 or 4 different times to fix it and it still does it. Am very frustrated. Worst $3000 purchase I have ever made.

I purchased the Wave Force True Balance LG washer in March 2013. Thirteen months later it stopped working and needed a clutch and motor, a repair fiasco that took over three weeks. It has consistently displayed the uneven load sign, adding water and taking an eternity to finish while I stand there rebalancing the load. Today a 50 minute cycle took three hours. I have called LG many times with no resolution to the problem. This machine has big issues. I will never buy an LG product again, and next time this machine breaks, and it will, it goes out in the trash. LGs website and customer service department is sadly lacking.

I have always had good experiences with LG products. They are one of my favorite brands. Like that it is stand up side by side. It has water and ice on the door. It also has a light that brightens up the ice and water on the door. If I had to choose something to improve Id want more space inside. I do like the LG refrigerator. Its very nice aesthetically. It keeps the food inside at just the right temperature. I havent had any issues with it.

I have an LG Gas range. The temperature sensor in oven has gone out for the second time. Of course it’s not in warranty and of course the part isn’t either. Over $200. To fix again. This is the last time I buy LG.

I’m writing this review so that hopefully other consumers won’t make the same mistake I made by buying this LG refrigerator. I bought this refrigerator on 5/6/13 at Famous Tate in Brandon, Fl, and paid $2545 for it—my very first “modern”, expensive fridge. This is Model # LF X 319455T/02 (stainless steel French Door). I’ve had nothing but trouble with it since the beginning, and after reading all these reviews, I can see that I am clearly not the only one.The food has gone bad periodically over the last 5 years, resulting in my having to throw stuff out quite often. I confess that I actually ate food that I probably shouldn’t have, and for someone with an autoimmune condition who MUST have fresh fruits and vegetables to survive, this is completely unacceptable. There had been water accumulating in the refrigerator for a long time, and a few months ago there was water all over the left hand side of the bottom shelf as well as all over the floor. I immediately called LG to discuss the problem, and rather than pay them in advance for one of their techs to come here, I paid a technician from Mr. Appliance to come here. He may not have been an authorized LG technician, but he was highly trained and extremely knowledgeable about these LG french door refrigerators. By the way, most repair technicians in my area refuse to even work on LG appliances. That should tell you something!!The guy (Ron) who came to my house determined that the automatic ice maker was causing the problem, and he literally showed me how this one defective part always malfunctions in these models. He further explained that eventually the compressor will probably go out. The replacement part has a heater built into it that supposedly will prevent this problem from occurring, but between parts and labor, it would cost me over $500. That day he enlightened me about a lot of things, and after doing extensive research, I found out that everything he told me that day was true. For instance, I found out that LG has known about this manufacturer’s defect for years, and yet continues to manufacture new models with the same defective part. Sounds very shady and evil to me. Nevertheless, I was going to agree to the repair whether Ron did it or LG (for a slight discount), but then decided against investing more money into this piece of crap.Instead, I bought new water and fresh air filters, and tried to remember to empty the ice container periodically. I should mention that I have NEVER personally used the water dispenser or the ice maker, but I thought it would be nice to have it for any guests who occasionally come over. That being said, for the last few months, the fridge seemed to work ok—not great, but ok. Then the last few weeks there was more water accumulating inside food containers. I just wiped them out, threw more rotten food out, and just put up with it. There’s also a strange discoloration on the touchscreen panel as well as a stainless steel finish looking like it’s peeling off. Clearly very cheaply made. It’s interesting that they charge a premium price for a cheaply made product. Don’t get me started on the faulty design which has its own set of problems.So, on Monday night (7/30/18) or technically Tuesday 12:30 am (8/31/18), the fridge started making an extremely loud noise. There was water everywhere and everything in the freezer had defrosted. I immediately called LG (they do answer the phone 24/7), and was instructed to turn off the breaker to the fridge. I did that, and at least that stopped the noise. I also dumped out the ice container in order to prevent matters getting worse. The representative told me that according to the schedule, a service tech. most likely would be able to come out Friday and for me to call back at 8:00 am to confirm. Obviously I’d have to pay $125 in advance plus pay the service tech for any additional labor. I explained to her that I now have to clean up the huge mess, try to salvage what food I can, and that I’m very ill, 80 lbs and need to be properly nourished to stay alive.I asked her how I’m expected to live without a refrigerator for 4-5 days and probably much longer after ordering parts and having the tech come back to complete the repair. She had absolutely no response for me. I did call back later that morning, paid $125, and scheduled the tech. to come to my house on Friday. Meanwhile I drove to the convenience store in the middle of the night, bought 4 bags of ice and went home to start the cleanup process. I worked all night long using the wet vac, taking everything out of the fridge and freezer, throwing lots of stuff away, and putting whatever food I thought worth saving into coolers with ice. I thoroughly dried the inside of the fridge and freezer, and then proceeded to clean and sterilize. Needless to say, I never slept having worked tirelessly throughout the night. Needless to say I was utterly exhausted.Due to the dire emergency I was in, I sent messages to 7 people on Craigslist and Next Door desperate to get a fridge delivered to me ASAP. The LG repair tech (Sonny) called me later that day and instructed me to turn the fridge back on, and said that he could come here on Saturday-not Friday. Fortunately, that horrible noise never came back on, so that at least was a relief. He proceeded to explain to me that from what I told him, it sounds like a very complex problem, and that his labor would be very intensive, and it could cost me over $1,000 between parts and labor regardless of the compressor being covered under the 10 year warranty. He honestly didn’t think it was worth fixing, and suggested I buy another fridge. We’ve talked several times in the last few days, and he has reiterated that I need to purchase another fridge ASAP. He clearly didn’t want to come here and told me to call LG and cancel the appt.I’ve also been on the phone with LG multiple times in the last 4 days for hours complaining about the situation to no avail. LG representatives in the Philippines are very nice, but there’s a huge communication problem, and it’s beyond frustrating trying to get my point across. I kept getting put on hold, transferred to various individuals, and no one seemed to understand a word I said. All of this massive stress compounded by 4 days of virtually no sleep has comprised my health even more. This entire ordeal has been an absolute nightmare, and I’m outraged that someone can very casually say “Oh well, just go buy another fridge” after I spent over $2500 on what I thought (confirmed by the sales guy) would be a state of the art refrigerator that would last for years. Boy did that turn out to be wrong. I agree with what the rest of you said about LG.I will NEVER buy another LG appliance, and advise everyone else to avoid this brand like the plague. Not surprisingly, I’ve found my brand new LG front loader to be quite frustrating. What a joke “LG Life’s Good”. Life is anything but good when you have an LG appliance. More like a nightmare. I deserve to be compensated for all the food I’ve lost and continue to lose as well as the toll this has taken on my health. Not to mention countless hours on the phone with LG and the hours it has taken me to write this complaint. The abhorrent way in which LG manufactures their products and provides service is nothing short of unconscionable, and I really hope we can all get appropriately compensated for what we’ve had to endure.

LG Oven Model LRE 30755ST - Tried to bake some brownies at 350 and the oven overheated out of control to the point that the brownies burned, the pan was ruined and smoke detectors went off. Must have been several hundred degrees above 350. Technician felt that the heating elements got stuck on, vs. cycling on and off. I felt that an oven heating up out of control should have been considered a safety issue vs. just another repair out of warranty.

First Id like to say that I am not a person often motivated to write reviews. I dont rush to review items that just meet my expectations. Youll only find a review from me if something is extremely worthwhile or, as in this case, seriously flawed. We purchased our brand new LG top-loading washing machine from Lowes in December 2013 for almost $700. For the first four months I was in love with it. Then I inadvertently pushed the stop button instead of the pause button when the load I was washing became unbalanced. Since the load had reached the Rinse stage, I thought Id just select the special option for Rinse/Spin. From that moment until just last week, Ive had nothing but trouble from it, related to being out of balance. After stopping it and restarting, the machine filled several times with water that almost overflowed the tub. I had to keep pausing and stopping it to keep it from continuing to fill. From then on, every load I washed had to be redistributed at least twice, most of them four, five, or six times.The straw that broke the camels back came when it took me all day to get one load close to being done. Before the final jingle, I would have to go to work and couldnt finish the load. The next morning I would come in to find the load soured and smelly, so I would start it all over. This went on for 14 days. Finally, Id had enough and called LGs customer service line. The CSR I talked to was condescending and snippy with me. I described the problem, only to be told that, either the installer didnt level the machine properly or SOMEONE (I wonder who she could be talking about?) had done something to the machine to cause it to be unbalanced. After I told her I wasnt stupid and actually did know she was referring to me, in a very rude manner she told me my issues were an installation problem and not covered under warranty. Then, she simply hung up on me. Since LG wouldnt help, I called the number for our extended warranty plan. Thank goodness we have that. The CSR there informed me that, if LG says it is an installation issue, then we wont cover it either. Maybe you should have Lowes come out and level it. My next call was to Lowes, still trusting that it might be, in fact, an installation issue. The original installer showed up in short order, level in hand, to prove that, not only is the machine leveled properly, our floor was absolutely level as well. He suggested that I go to the store and speak to the manager, which I did. Actually, I ended up speaking to an assistant manager, who with a sincere straight face, called the salesman up to the service counter and asked him to call the extended warranty plan for me. The salesman, who was the same man that sold us this machine, repeated what hed said to us when we bought the machine. This is the top rated washing machine in the country. We havent had any complaints at all about them. He did, however, call the warranty plan folks, who now were willing to arrange a service call.Now, out of all of the people we talked to during a two-week period, at no point through all of this did anyone mention that there was a RECALL on this machines controller board due to problems with... Can you guess...the machine continually being out of balance. Of all the negative reviews I had read during these two weeks, I only saw one where the controller board was mentioned. Apparently, no one at any point along the way wants the consumer to know that the machine has a KNOWN, WIDESPREAD, DOCUMENTED PROBLEM THAT RESULTED IN A RECALL. We only found out about the RECALL, because the service company, not wanting to waste their time on two service trips, called ahead to ask what issues we were having with the machine. As soon as my husband described our problems to them, their CSR told him about the RECALL. Said they would have to order the controller board and rescheduled the service call to a date after the part would be in. Their technician came to the service call with the controller board in hand, which apparently was already loaded with updated software. Since having this board installed, I have used my machine heavily all day for the past four days. The only out of balance error Ive seen was for a true out of balance condition where all my small load of clothes had ended up on one side of the tub. As long as this washer continues to operate the way it is now, Im happy to own it. To LG, Lowes, Lowes Extended Warranty and any other company who sells this product without letting their customers know about this issue and the RECALL, I can only say SHAME ON YOU! BE HONEST WITH YOUR CUSTOMERS!! After being treated so dishonestly and shamefully by LG, I will never buy another LG product of any kind, even if I am told it is the top rated product in the country. LG obviously has no intention of standing behind their products when there is something wrong with them. Im also shocked and seriously disappointed with Lowes in whom Ive had so much trust over past years. Apparently their policy is one of loyalty to their manufacturers rather than their customers. Heres a clue, Lowes. Without customers you dont need manufacturers. Im afraid I wont be shopping at Lowes for anything any more. And all of these bad feelings and sentiments could have been avoided simply by being honest with me about the issue and upfront about the RECALL. To all of you consumers who have one of these washers with similar problems, call as soon as possible to wherever you bought it and tell them that you know about the RECALL. Tell them you want it fixed or you want them to come and pick it up. Exchange it for a machine from a company who will stand behind their product to keep it working and their customers happy. Most of all, lets all quit buying products made by companies who dont keep the promises they make to us. If no one buys their products, theyll either have to change their business practices or go under. As for LGs flawed washing machine, it is my intent with this review to alert anyone who owns one about the RECALL. Remember: RECALL RECALL RECALL RECALL RECALL RECALL RECALL. Take advantage of the RECALL!

Dishwasher loud whine noise unless pre-washed not just rinsed, 2 hr cycles. Refrigerator replaced due to bad repair ruined my wood floors. Wash machine now broke & stinky, poor cleaning power 1-hr cycles. All purchased in mid-2008.

I own the LG WT5101HW top load washer. I purchased 3yrs ago from Best Buy. We have a family of 5 so I hoped the extra large capacity would be a great option. Unfortunately we have benefited from this option due to it throwing it off balance and giving an UE code. We received a recall letter and had the LG repair guy change the part (I believe the circuit board) in September 2013. Its no ones fault but mine that Ive waited 9mo to complain about the fact that the problems have been worse since the repair was done, but in my defense it didnt happen right away. The knob for the settings however did not get put back correctly and does not spin freely like it used to, but I tried to overlook that since it would cost me a day of work to have the repair guy come back out to fix it. The unbalance code would occur only about 2 or 3 times a month in the past and we just thought it was overloaded or honestly unbalanced, but when we checked it the clothes were not shifted in a way that shouldve caused it to be out of balance in my opinion. In the last 2 months however the code goes off more often, to the point where its every other load it seems even on a small load. The drum is very violent and causes the machine to shake around a lot. And when you move the clothes around and push the start button again even if it says only 1minute is left, it will run for an hour if you dont stop it. We have had to just turn it off and put in the dryer. Thankfully it has not ripped apart as Ive seen in videos, but at this rate it seems its any day now. When I called LG about the on going issue, they said that a repairman could come look at it, but it would be at my expense since its out of warranty. Doesnt matter that it is the same problem from the recall nor did it matter only 9mo have passed since the recall repair was done. I asked to speak with a supervisor and was given the same speech. I have been a huge LG fan for years after buying my first flat screen t.v. from them, but our family will never own another LG product after this and I will spread the word about LGs lack of concern involving a very expensive washing machine that last less than 3yrs. Id rather have my old Whirlpool washer with over sprayed paint to cover the rust at this point!

I have had an LG fridge for a few months and it has stopped cooling correctly, and the ice and water dispenser do not work. I have tried LG customer service 4 times and, on my last call, have asked to speak with a manager. They all say the same thing, promising a resolution, though nothing happens. I have been waiting for over 3 weeks to get help with my problem, but help has not come. I would purchase any other large appliance from anyone but LG, if I were you.