I am having the same problem as others stated about it stopping in the middle of loads. Ive been doing the same load for 4 hours now, still not done. The washer is only about 3 or 4 years old. And dont even ask me about the LG TV fiasco. Still waiting after 1 1/2 YEARS for them to call me back with a repairman. Dead pixels right out of box. LG claims they have no repair people in our area. I will never buy another LG product and tell my story with everyone I can.

Just before my top loading “smart drum” washer was off warranty it kept saying UE (uneven) and refused to spin...even after setting it on spin only. It would constantly set more time and refill with water and not fully spin. We are on a well and water use was a concern! I called LG and they contacted the authorized serviceman who came out a couple of days later. He replaced the motherboard and said all was good. That lasted less than 2 weeks before it was doing the same thing again. Called the repairman myself this time and he spoke to LG. Turns out my washer was a lemon and I actually got a new one on warranty. That was great UNTIL the new one started doing it too at about the same age as the original one started it. The new washer didn’t come with any warranty either so I’m stuck with it.LG top loading washers are a total piece of crap and it frustrates me to no end, wastes our well water and power, and I spend all day sometimes just trying to get 1 load of wash done! Too many times have I had to put dripping clothes into the dryer because I can’t get the washer to spin them out! If I had the money I would buy a new washer...but not an LG!

I have purchased a single door fridge from R.K. distributors on 24.08.2014. My fridge is doing different type of noise which is unavoidable. I contact to helpline & they told me that if there is no fault in your fridge you have to pay technician visit charge either your fridge is in warranty. They also told that your fridge is required 220 volts constantly but at the top of your product there is a sticker indicating the voltage range 135-290. I got a number from your service centre of Ms. ** contact no. is ** who talked with me very rudely. Your area manager is well behaved. I cannot understand that if my fridge is under warranty and having no fault why you are demanding service charge for the visit?

Bought model # LMX25964 refrigerator in August 2011. As of May 11, 2015, this appliance just stopped working. Since very few appliance repair businesses are allowed to work on LG appliances, we called LG customer service. Here are directions we were given: Unplug the fridge. Wait awhile. Plug it back in. Open and close the two freezer doors three times. Now, wait 24 hours before opening the freezer again. (am guessing this is when the Voodoo Doctor will visit). We are in that 24 hour wait as I type. Will NEVER buy another LG product again.

Our French door model LG refrigerator failed just 10 days prior to the 5-year warranty period. The first indication was it would not make ice. This is caused by the freezer unit unable to maintain a freezing temperature. Service support wasnt available for 8 days. The service rep was not prepared to address a leak in the freon system. A second call was scheduled for a week later. The same rep came with another repair rep who said the sealed unit needed to be replaced. After replacement and adding freon, the unit worked for three weeks before failing again. The leak was obviously not repaired. I wont allow another LG repair rep into my home. I will instead go out to purchase another (non-LG) unit now. Do not purchase any LG products. No qualified repair service exists and the products have poor quality control and even worse design.

On 7-20-2010, I purchased an LG french door refrigerator, model LFX28978ST from Best Buy for $2,168. On May 26, 2014, I reported the failure of the unit to LG. I had an LG authorized service technician diagnose the unit, and he determined that the compressor has definitely failed, and that very likely, the entire sealed system had failed as well. He, while still in my home contacted LG and conveyed the information, but they stated they would seek replacement only of the compressor to be certain. After two days, I called the service organization again to determine when the repair would be authorized and made. They noted that no authorization had been received from LG and that I would be responsible for the full cost. Thereafter, I contacted LG and requested a service authorization. It was noted that one would be provided. Approximately two days later, I re-contacted the service organization regarding the repair. They stated that LG would not allow them to seek the part from their normal parts distributor, and that it must come directly from the company. They additionally stated that they had ordered the part from the company. When I requested the shipping and estimated delivery date, the service organization stated that LG never releases that information to the service organization. As a consequence, I re-contacted LG and requested the same information. The LG representative noted at that point that the part had been ordered, was in stock, yet had not been released for shipment. The representative added that they would seek to determine its release date and return my call. They did not. I contacted LG again to inquire of the part shipping date, and was told that since so much time had elapsed, I was being transferred to the defective returns area for resolution. Once within defective returns, I was provided a non-negotiable buy back of the unit at an LG depreciated price which amounted 67.6% of the purchase price, an amount which approximates to straight line depreciation for the period the unit was owned. Inquiring as to options, the defective returns area noted the only options were to take their offer, or wait for repair. I additionally inquired as to when the part would be shipped to effect the repair, and could not be given a time frame. Even when feeling forced into an untenable offer, the LG defective returns representative was able to add injury to insult, stating it would be 2 to 3 weeks before I would receive the check representing the buy-back. The approach LG has taken in my instance has the appearance of purposefully failing to comply with the repair terms of their warranty in an effort to compel consumers to accept a non-negotiable defective product buy-back offer. In my instance, I conceded under the duress of needing to replace my refrigerator. I will, however never purchase another product manufactured by LG under any nameplate (Sears, please take note).

I have an LG washer and the detergent/fabric softener drawer would not open at all. I looked online to see if anyone else had problems with this. There is a list of them. What is happening is, the cover on the fabric softener portion in the drawer is lifting up and getting stuck. Same problem everyone else is having. There should be a recall on this. Very poor design. This is through not fault of my own. I am hoping you can help us. Thank you.

Purchased an LG side by side refrigerator in October 2016 with an extended warranty. Last week 7/20/20 I noticed a warm freezer and warm refrigerator temp. I called LG to schedule a service call and was told August 4 was the next availability. Also was told that was the best they could do. I researched area authorized LG repair and found Sears appliance repair. When I called they had told me July 28 was their next available date. I called LG back to let them know, I was told that dispatch could not be changed even after I found the earliest available date from a factory authorized repair center. Sears told me that warranty would have to be submitted directly to LG by me after repair and bill was taken care of. Sears was great. They came earlier than expected, had the parts on the truck and all was fixed in a couple of hours. We paid the bill and contacted LG for warranty claim. Not only was my wife put on hold for hours when asking for a supervisor, but when a supervisor finally connected we were vehemently denied any warranty. The reasoning was that the company they dispatched did not do the repair. When I explained the situation I was told I should have received a repair work order authorization number by the dispatcher for Sears which I never received or was told about. I also suggested that I pay for labor and asked if LG would at least pay for parts (which I still have) and again was denied. Roughly $550 in parts, $450 in labor and it looks like I will be handling the full amount with no resolution. I do not understand why LG did not help better in this situation. I found that these linear compressors have a high failure rate, have multiple class action lawsuits working against LG and poor customer service help from the start to help me rectify this problem. I just do not understand.

My expensive LG side by side refrigerator isnt even 3 years old. We noticed melting ice and water on the floor. The freezer section was no longer getting cold at all. Everything inside thawed out. The refrigerator sounded like it was still running and the cold side is only slightly cool. I called Lowes this morning (Sunday, Thanksgiving weekend) and they told me that the parts were covered but I will have to pay for labor. The earliest repair appointment is for Tuesday. Im not sure how much the labor will cost, but there is definitely a pattern on the reviews that have been posted. When I purchased it LG had great reviews, but obviously they are now using cheap parts. I hope this review saves someone else time and money, because now I am stuck with this expensive but cheaply made refrigerator.

I tried to EasyClean feature three times and it did not work. Then I called LG multiple times. They finally sent out their technician who agreed that it is not working. He recommended I called priority services and they said we can’t do anything about it because the oven is still functioning correctly. I contacted the Better Business Bureau of New Jersey and had many email conversations with them and LG headquarters and the final decision was I’m supposed to use three or four different types of chemicals to clean the oven because their feature does not work. We are in our 70s and scraping back of oven is not an option, only bought this oven because of the EasyClean feature.

We bought a LG Front Loader from Lowes Canada Sept 2009. We bought the washer and dryer same day and pedestals. Did a load like I do daily, went out for 20mins and came home to the washer face down on my cement floor. Took out my dryer on way down. Smashed door, cant close door now, door latch broken, front panel caved in, metal damage on both washer and dryer. 3 Struts all broken inside. Our Piping was pulled from our wall and all cracked and damaged. Why would this do a face plant after 5yrs? I have emails and phone calls into LG, awaiting some response. Terrible:(

I waited 40 years to have a nice kitchen, and I was taken in by the good looks -- and yes, I admit, the blue oven -- on the LG. What a mistake! We bought the 5 burner gas range, dishwasher and the microwave with the expanding vent. The dishwasher was a lemon out of the box -- Lowes just picked it up and left a new one. The microwave vent kept popping out, no way to secure it. We had to take the same product as a replacement because the bracket was drilled in the new tile wall. Waited TEN WEEKS for the replacement. I can faintly smell gas from this range; a snarky local repairman insists its my imagination. I entered a second complaint when the oven started to fluctuate wildly - set it at 350, it soars to 475 and then drops to 300. I love to bake and gave up on my holiday baking because this was so bad. The repairmen - from a second place - gave me a little lecture about reading the handbook and not using an independent oven thermometer. I havent cleaned the oven since these issues started -- Im afraid it will start a fire. I wasnt happy that LG never followed up on my complaints, either. I want to replace my refrigerator next -- you can bet it wont be an LG product. I am bitterly disappointed in this stove. I feel like Im stuck with it unless I just toss it to the curb. I could never sell it to anyone. Im calling again tomorrow and telling them I want it replaced, repaired or refunded -- I dont expect any satisfaction at all. I wish I had found this page before I bought LG products.

The control knobs turn to the on position very easily. Our unit has the controls on the front and would allow children, or someone leaning against the stove to turn the burners on. This stove control system is very, very dangerous!! We have already melted multiple plastic containers which had been sitting on the top of our stove when the burners were accidentally turned on. LG, please fix this problems before a house fire occurs and people die!!!

I bought this washing machine about 4 years ago but did not get the extended warranty. It was wonderful until last week when it flashed UE to indicate an uneven load, but would not unlock the lid so we could rearrange the clothes. I unplugged it to try to reset it and when I plugged it in again it was completely dead and the clothes were still locked inside with a lot of water. The repairman from Sears (where we bought it) said it needed a new control board and the cost of the repair would be $661. We can buy a new machine for not much more so we declined. Going shopping for a new washer. At least he got our clothes out but they smelled like a sewer after they had sat for a week while we waiting for a service appointment.

The worst waste of money and there is nothing I can do about it now. Bought it a year ago because it fit in a small area of my kitchen. Reads, Hold 3 seconds for extra functions but nothing happens. Stuck with limited functions. Normal cycle over an hour plus. Dirty clothes come out and holes showing up. I feel tricked by LG quality claims. Do not buy this washer.

I purchased the pricey LG French Door Refrigerator back in June of 2013 and have had NOTHING but problems. The ice maker jammed constantly and leaked out onto the floor. The bottom freezer compartment stops randomly, spoiling all the contents. I have had repair folks out three times now. And LG is of no help. They now tell me that they will not cover anything because I am past warranty.I am so disappointed in their (lack of) any customer service. They do NOT make it right and I HIGHLY warn anyone from purchasing an LG appliance. I am now working through my credit card company to try to get some repairs covered or hopefully a replacement. An unreliable refrigerator is not OKAY!!! I have completed the form for the Class Action Lawsuit but Im concerned that will only result in pennies on the dollar (if anything) for the lost food items and me left with a faulty refrigerator.

I purchased this LG washing machine, Model WT1101CW on May 29, 2014, from Best Buy. It was a replacement for my 20+-year-old Sears Kenmore washer. The LG machine does not clean my clothes because I believe, it does not supply enough water. I called LG to complain and was asked if the water supply line was metal or the flexible hose. My reply was metal, so LG told me it may help to replace it with the flexible! LG/Best Buy installed the machine, it is their responsibility to provide the suitable hose. However, was told that they would not pay to replace or reinstall. I was also told I may get more water if I washed everything on the Bulky cycle. Bottom line, my whites are dingy, my wash clothes sour after 2 uses and customer service stinks. DO NOT PURCHASE ANYTHING BRANDED LG.

I liked most features such as the touch screen to change my water temp and the temp inside my fridge and its drawers. If I want the meet at a certain temp I can tekk it the temp I want. I didnt dislike hardly anything on that product. I really love temp control from the outside of the product itself. I dont have to stand in the cool air and then decide if I need to rearrange things before I will be able to accomplish what I wish. I would buy another one so yes it met my initial expectations as it keeps fruit ripe and veggies from fermenting. I can hold veggies for weeks before they are black.

I have an LG dishwasher, purchased in October 2013. During many cycles, it whistles for minutes and minutes. I had a service guy come out, but the problem couldnt be reproduced. Its quite annoying and can be heard over the TV. Has anyone else experienced this, and if so, what did you do? Thanks.

Great microwave for the inexpensive price! I would purchase this product again if needed. LG makes good products at a fair market price. I always consider buying LG products with no regrets. I recommend LG products.

I did not know about this site when we purchased our LG products, freestanding double oven electric range, french door refrigerator and washer and dryer. Had the microwave but took it back right away as it was so dark inside and the light very dim. Bought a KitchenAid microwave and previously dishwasher. I have a problem with the self-clean feature of the oven. I have broiled steaks on the quick broil feature. Guess what when you use this feature, the fat will splatter inside the oven. After cooking the steaks I cleaned the oven but the floor of the oven in front of the door did not clean. It looked really baked on and you could not wipe it clean at all. I have the blue enamel oven. I did not touch this area - afraid I would void the warranty so called the executive warranty dept. Spoke with Wendy and she said they should be able to schedule an appt for Friday. Waited for the call but none came so we assumed they would show up on Friday.NO SHOW NO CALL. Called back and Wendy said her computer was down but we did get a response to schedule for the following Friday. Repair guy said it should not have done that either. Called Tech department and they told my husband to put wet paper towels over the area and use the easy clean feature. It did remove the baked on mess so they told us they would not warranty it. I was so madddd!!! I called and spoke with Brenda ** and she told me I didnt need to get an attitude with her. I explained that I am allowed to cook in the oven and that food will splatter (she said splatters are not covered by warranty). The oven has a self-clean feature and of course LG expects food to be splattered why else would you have a self-clean feature? I expect it to work and not to have to clean it first before I use the self-clean feature. The feature cleaned the oven beautifully except the foot and half area in front of the door.I told the rep that I felt it was a seal problem and it wasnt getting hot enough in that particular area to clean the food. She was going to check with her tech and emailed me that it was not covered under warranty. I emailed her back that was unacceptable. I wanted the general managers number and I was going to the Better Business Bureau and the Attorney Generals Office. I will not give up. I know they want me to cause our warranty is about up also and if they stall me then they wont have to deal with it. Now I just need to figure out how to contact him but am filing a complaint with both agencies. I did not know about this site before buying our products.

My wife and I had higher expectations on the model and make. We thought that being a LG model and the new concept of front loading that the clothes would come out cleaner. As far as water consumption no complaints and the company is in the right direction on that topic. But for tumbling of the clothes to get them clean, I think that we need to get back to the drawing board. And as for the quietness of the machine no complaints, either very quiet especially for a washer.

We purchased a front loading LG washing machine model WM2301H. It has banged all over the place ever since we bought it. It does not like to spin anything. It was on a concrete floor, leveled and it banged around there too. I bought the machine because my old one was not spinning!! Now I have one that is supposed to be better and work right. And all it has given me is a headache! I would not recommend anyone buying this washing machine! The people at the store where I bought it - 2 people who had the same model had purchased the same machine said there must be something wrong with it.

Purchased washer 2012 after meticulous research. Never cleaned clothes. Husband runs every day. Clothes washed every day. Cycle runs 1.5 hrs. Clothes smell. After 2nd 1.5 hr wash same thing. Top of washer is rusting out. Purchased at Lowes on a Lowes account.

Bought the refrigerator in December of 2017. In June of 2021 the compressor went out. Had a technician come out. Told me it was a compressor. LG says they have to send their own own technician out to confirm it is the compressor. Their guy comes out. Confirms what the 1st guy said. LG gets the order for the parts, the technician comes out a month later, puts in the whole new compressor. Next day refrigerator isnt working yet again. Called the technician. They say they dont have anyone available and that if its not working then I need to call lg back. I call LG only to learn that they say the same technician has to come out and they can discuss with their technician over the phone whats wrong with my refrigerator. I will never buy anything from this company again. Horrible customer service. Very, disrespectful. They dont care about their customers whatsoever and if they say they do its a flat out lie.

LG steam washer model# wm3470hva product # 204kwlr8c016 - I have nothing but problems with this washer causing small holes in shirts & varying materials. I even wash in a garment bag to no avail. I have lost several hundred $$$s to buy new clothing. I just out a Chicago Cubs tee, washed in cold water in a mesh bag & came out full of tiny holes. There is no way you should have to pay an exorbitant price for a product that does not work & costs a fortune in clothes replacement.

This is a new LG Top Washer. 2nd call to Repair. Awful

Let me say first, I always like to give anybody a chance to resolve issues and I am really patient with giving multiple chances to do so! After four years of horrible service and a machine which is unusable with heavy laundry I finally had it, I feel everybody should know! This washer is unable to spin heavy loads! Washing half a load is impossible, it cannot balance a half load! If you fill the washer up with towels and bed linens it sometimes spins, but often it does not!! It will display in the screen that the load is unbalanced. THE ONLY THING I CAN DO IS TAKING THE TOTALLY WET LOAD OUT OF THE MACHINE, PUT A PART OF THE LOAD BACK IN THE MACHINE AND THEN IT CAN SPIN TWO OR THREE SMALL LOADS, THIS IS ABSOLUTELY RIDICULOUS!!!!The problem exists already from the beginning, its stupid from me that I have dealt with it for so long. I am just too busy! I started to take action after the warranty was expired. So LG was nice and extended the warranty. But before someone came to our house I had to listen to their UNBELIEVABLE ADVICE: I was only supposed to put 4 towels in the washer, I was supposed to put jeans on one side and t-shirts on the other in the same load??? And then a tech told me this machine was not made for heavy loads! On top of that I was told that I should only use the towel program for towels and other programs were not made for it! But I wanted to use the hygiene program that gives hot steam as well! Later I was told that this was all not true and that the machine should be able to do it all!They eventually decided that the drum was warped and that it needed to be replaced. So a tech came, but the poor man barely could do the work. He was sweating profusely had trouble to sit on his knees and it took him many hours. Then he noticed a screw was not working well from the new outer drum so he decided to put the new inner drum inside of the old outer drum. He convinced me the problem was solved, BUT THAT WAS NOT TRUE, THE PROBLEM WAS STILL THERE!!!!Now THE PROBLEM WAS EVEN WORSE, after the repair THE MACHINE DID NOT SPIN AND DID NOT DRAIN ANYMORE!! I was beyond myself! It took forever before the next tech came, a very nice man, but he said he had no time to fix it and that another tech would come instead. Weeks went by and a totally arrogant man showed up on the wrong day, when only my husband was home. He said he was going to fix it his way and it was up to him to decide what he was going to do. The fact that a manager of LG had decided to replace the full drum this time, he totally ignored!! He repaired a few things and decided it was now really fixed.Lots of email correspondence later with a manager from LG, to my utmost frustration the problem is still there!! Appointments were cancelled due to weather and scheduling problems and one tech just did not show up! I can hardly believe it but THE WASHER IS STILL NOT SPINNING WITH HEAVY LOADS AND EVEN WITH SMALLER LOADS IT BANGS AND IT MADE EVEN MY KIDS WONDER WHERE THE NOISE IS COMING FROM!! I am so frustrated and dont know what to do!! I approached another department to seek for real help but they came back to me with a few ridiculous statements, like changing my laundry detergent to he what I always have done even with the much better washer I had before from kitchenaid.I AM SEEKING FOR HELP, THIS IS AN EXPENSIVE WASHER $1199!! I have saved every e-mail correspondence I had with them. So I have proof that my story is true! I am so done with this machine and want to make sure that other people never have to go through the same issues I have! THEREFORE THIS WARNING: NEVER EVER BUY AN LG!!

It is very easy to use. It cleans well and has lots of options that save time and water and guessing which setting to use. I Have owned and used front loaders before and this fits the bill. The only drawback, if you could call it that, is you must leave the door ajar when done to prevent a mildew smell. But that is really just normal for a front loader and this one is better than most.

The LG microwave we purchased went out on us after we cooked the first potato. We had the LG microwave no longer than 2 weeks and had troubles. After working with LG for almost a month to have them fix the microwave LG blames A&E and A&E says there is nothing they can do without LGs approval. This went on numerous times and 3 appointments with the tech. so no microwave for Thanksgiving. Now No microwave for Christmas. Warning for whom is interested in this product that buyer beware! Our Sears Technician said that this microwave seems to go out quickly. I am a General contractor and have been building homes for over 19 years. This has been the worst experience I have ever had. Sincerely, Curt with Nail it Down Construction

So disappointed. I always wanted a modern fancy washer and dryer with the round windows. I thought this was something really special. I just bought a new home and decided to treat myself to the new LG washer, dryer, and mini washer. Model #s PRODUCT # WM3670HRA, PRODUCT # DLEX3370W, PRODUCT # WD100CV. Day One, I washed my first load. Put my clean sheets on my bed. While in bed noticed a rough patch like DRIED SOAP. Hmmm. So I washed it again the next day and this time watched through the ROUND WINDOW. Noticed there was NO WATER to speak of, just a little dirty puddle, not enough to wash one foot. And then the rinse cycle, if you can call it that, same dirty puddle not enough to rinse a foot. Call LG customer service. All my fault. Oh our washers are state of the art, scientifically superior to wash clothes with very little water. And the King has no clothes.Finally checked out REAL reviews and heard the same story I experienced OVER AND OVER AND OVER. So DAY NINE, after washing several loads, water left in washer and mini washer, 1 hour 15 minute to wash a load I WENT BACK TO HOME DEPOT AND RETURNED ALL OF IT. Purchased a real washing machine GE. Thanks but no thanks. Youve been warned. Purchase at your own risk!

I purchased my LG oven range combo when I remodeled my kitchen in 2017. I chose this product because it had the convection as well as standard oven option and flat glass top burners. I need all the prep space I can find in a tiny floor plan - so the flat top was essential. I would say the burners all work equally well and the quick boil feature is something I use often. The warming center might be the only feature I really dont use. As for the oven, I have had convection in the past & was excited to have that option in this. This oven tends to run a little high in temperature in both the convection and the standard. 3 years later I am still tweaking my recipes and cook times to ensure the right balance of time and temperature. The features are great to have but the calibration seems a little off. Thats why I gave it 4 stars rather than 5.

I purchased an LG refrigerator 2 years ago. I listened to the guy at Home Depot and took his recommendation. Two weeks ago my refrigerator stopped cooling. A few days later an LG certified repair guy showed up and right away said he had to order a part in order to complete the repair. One week after the refrigerator stopped working the LG repairman serviced the unit unsuccessfully and LG executive department was unwilling to give any sort of credit for the labor portion of the bill. 10 days after the refrigerator stopped working the same LG repairman came to service the fridge again. This time it started to get a little cooler, approx 52-degree, but never got lower than that. Yesterday, over two weeks into the refrigerator not working the repairman did a third service on the refrigerator. Today I woke up to a 70-degree temperature inside my refrigerator.I contacted LG in hopes they would give me some sort of helpful resolution to this issue. The first guy I spoke with said after 3 unsuccessful repairs I might be eligible for compensation toward a new refrigerator. After 1 hour on the phone he transferred me to the executive department and the guy on the other end said no to a replacement, but that hed schedule another service...NEXT WEEK. Three weeks without a working refrigerator, three unsuccessful service calls, hundreds of dollars spend on labor, hundreds of dollars spend on food that went bad, hundreds of dollars spent on meals out (that would have normally been lower cost meals made at home), and very rude executive department. Needless to say, I will NEVER purchase an LG product again. Not just because of the product, but because their customer service STINKS! They have zero accountability and once you hit the executive department they are trained to say NO and treat you like garbage. If you try and ask for someone more senior they tell you to write a letter to a PO box in Huntsville Alabama. In this day and age where groceries can be delivered in an hour, parts can be shipped overnight, there is no reason someone should go without a working essential item like a refrigerator.

Have had this fridge just hit 3 years. Stopped cooling. Thought the linear compressor was going to be more efficient. Called and they said they would set us up for service. The service company will not be here for 3 weeks. Try to run a house with no refrigerator for 3 weeks. Did notice the company has an ad to hire people in our area. If I hadnt paid so much for this thing I would just get another refrigerator. Sure hope the matching double oven range holds up better.

We paid a fortune for this washer. It is an LG Wave Force True Balance top load. As another consumer stated, you cannot wash a small or a very large load without the UE code showing on the display. The machine constantly tries to balance itself. To me, 1 or 2 things is a small load. Ive washed 10-12 articles of clothing and I still get a UE. I go in readjust the load, press start. 10 minutes later I get UE again. It takes me 2 hours to wash a load of clothes. The repairman came out twice. We had a discussion over the small load issue.So now my unfortunate solution has been to change to a slower spin speed (which often does not work either) or to wash pants, shirts, towels and under garments all together so I can come up with a load size that the machine will take. Very poor design. I will never buy an LG washer again. It was a waste of money.

Surprise, I too have a loud thumping dryer drum & visible crack in the drum seal. I called LG. Initially, the representative said, Oh, this is a known problem and there is a recall. Called back with the serial # and surprise, the known recall now requires a receipt, which I dont have 7 or so years later, and LG insists its required to make the recall fix. Is that legal? Do recalls require a receipt. This is the second LG product that has gone bad on me at my expense and NO more. LG is not a good life and I would not opt for their products ever again because as other commenters below stated, their customer service is bad. I plan to call the MA consumer products division tomorrow to confirm if a receipt is necessary for a recall, assuming there is a recall on the product as the first CS agent told me this morning. LGs products are NOT worth the hassle they put their customer through....

I bought the LG dryer and a front load LG washer a few years ago. I have had many problems with both and when I have called lg customer service I have been treated horribly. I could barely understand the person as they clearly didnt speak English as their first language. I even told them that I would be filing complaints against them only to be told to go right ahead!! They could care less about their customer service ratings! I have also had a difficult time finding a repairman that works on LG and the same goes for trying to find parts locally. I was told that they didnt carry LG PARTS and it would take a very, very long time to get the LG PART in stock!OWNING THE ABOVE LG APPLIANCES HAS BEEN AN ONGOING NIGHTMARE!! All of the lettering on the washer rubbed right off right away as if the letters were erasable! I called their customer service only to spend 45 minutes and getting absolutely nowhere!! I was told to not touch the few letters were left as the warranty had expired! I asked if they could send me replacement letters that I would apply myself. As this was a defect and the warranty expiring shouldnt even be factored in! NOT a warranty issue! Its a product defect!! Typical LG customer service... they didnt care that it was a product defect! Was told I could purchase the letters from them!! UNBELIEVABLE!!!! I had hoped to be an isolated case?? Only to learn of many more cases like my experiences!!! (on multiple websites like this site!!) However, on a positive note... We have 4 LG flat screen tvs and knock on wood, theyve been awesome!!?!? JUST SAY NO TO LG APPLIANCES!!!

My husband and I purchased what we thought was a beautiful new Refrigerator but after only exactly 3 yrs we werent very happy. Everything in the freezer defrosted and the coldest the refrigerator would get was 40 degrees and the freezer was 20 degrees. We needed a new compressor and dryer both of which were covered under warranty but the service call and labor cost us $400.00. Not happy.

We purchased a fridge from future shop in Dec. Deli drawer did not close properly. Technician sent to our house small adjustment made - within 2 days problem was back. Technician returned, could not fix but broke full panel of glass in the fridge. So now drawer does not close properly and there is no shelf. Apparently parts were ordered. Called LG to discuss replacing unit, got escalated to an idiot name Garret who was useless and would not give his managers name. Apparently his name is Kuzi. He does not have a last name or a phone number - its all confidential - not really sure what LG is paying him for if he is the escalation they have for customers. Worst I have ever dealt with. Please do not buy their product.

We have only had this LG French door refrigerator since February and we have run into the same problem with the fan freezing twice this year. To make matters worse, we went through both LG and HHgregg - it was a hassle from hell. Going between two services for repair is long and painful. The tech guy came and had it working for 4 hours. We have tried everything. We are not happy with this product, but it seems like they want us to wait until theres a third problem that occurs. Right now it has, so now we wait. Bottom line: They need to give us a new fridge!

I bought a LG microwave 3 years ago and it did not last even 2 years. It stopped working. And it says that it has a 10 year warranty on it. So now I have a Oster brand. Let’s hope it lasts longer. I have tried to get in touch and still trying to with LG.

The LG gas dryer that I purchased from Best Buy on 11/26/2011 and didnt receive until 12/1/2011, has been out of service since 4/3/2012, because the dryer is not igniting. I called Best Buy and because I didnt purchase their black tie warranty and it has been past their 30 day exchange period, Best Buy will not exchange my dryer. I called LG. They referred me to A-Reliable Appliance Service out of Chattanooga, TN. I called A-Reliable (what a joke) on 4/3/12, scheduled appointment for 4/5/12 and they ended up coming on 4/4/12 to see what was wrong with my dryer. A-Reliable ordered parts and replaced on 4/10/12. I work Mon-Fri 8-5, 30 minutes from home. I have to arrange for someone to meet them at my home for repairs. My mother-in-law met the service tech for them to repair my dryer. The service tech replaced sensor and thermostat valve, the dryer was still not heating after 15 min. of running and the tech left my home without dryer working saying that it was fixed. Im no genius but I can figure out that if a gas dryer is not hot after 15 min. of running, that obviously its not fixed. I called A-Reliable on 4/11/12. I was advised by Larry that his service tech was going back and forth with LG trying to figure out what is wrong with my dryer. I called Larry on 4/12/12, still same response. I called Larry on 4/13/12, still same response. I called LG. I was advised that A-Reliable Service had not been in contact with them since 4/10/12. I was told that they were supposed to have replaced an electronic control panel which was not done by A-Reliable. I asked about the manufacturers exchange and was informed that the service provider had to do what they were informed to do before that would even be considered. A-Reliable was to call me on 4/16/12, to advise when they would be out to fix my dryer. Guess what, no call. I gave them benefit of the doubt. I called Larry at A-Reliable on 4/17/12. Part was still not in, it should be there today. They will call me back to let me know, no call. Morning of 4/18/12, I called Larry at A-Reliable and part still not in should be there today. I called LG customer service and spoke with a representative. They called Larry at A-Reliable Appliance Service and found out that the part has not even been ordered. I have been lied to by Larry at A-Reliable Appliance Service since 4/11/12. This is ridiculous. A-Reliable is causing LG to lose customers because of the simple fact that they are not responsible or knowledgeable in repairing appliances. I filed a formal complaint with LG. I spoke with an executive service representative to advise the situation. She advises me that she will address this problem and get back with me and resolve the problem with the dryer that is not working!

Ive had a tech out 4 times already looking at my fridge that is only 8 months old. They replaced a compressor still not working. Now replacing two evaporator and maybe it will be fixed. Its been 6 weeks since my fridge has worked. How long is a person supposed to live out of a cooler after spending 2600 dollars on a fridge and it didnt last 8 months before going out. To people they sent out to repair it are screwing me around like Im not a big enough money making job to worry about. I call LG and they are totally useless. I should just talk to a brick wall I may get more out of it. Totally frustrated and cant get a hold of anyone higher up to talk to. I will never buy another product from them again.

Wow, I will never ever deal with LG again as long as I live! Worst company. We just purchased our fridge, an LG model LTC22350SS/00. Meanwhile, all of our GE appliances work fine! This fridge hasnt worked from day one. I have been on with about 20 reps from LG and have gotten nowhere until I threatened to take them to court and call my local channel 7 news. And believe me, I will. These people just want to fix the broken part and blame you for all the fridges problems. I am done. I will continue to fight until I have a brand new fridge or my money back! I will keep you posted. Junk. Junk!

LG French Door refrigerator - I hope this review will provide you with enough information to stay FAR AWAY from LG. I purchased this refrigerator in May, 2013. In early September 2017 the compressor died. Until LG determined that there was NO qualified installer in the Phoenix area, they made a one time arrangement with an independent contractor to install the new compressor. Five weeks later the replacement died and we have been arguing with LG customer service to have a new compressor installed.This has been going on for about a week. Two weeks ago I had knee replacement surgery and I am to ice it quite frequently. It take a freezer to do that. My wife has to keep going to the market to buy ice for me. LG does not give a damn about anything. They will offer no compensation for food lost, we asked LG to replace the refrigerator and they just laughed it off. As of today we still do not know when this will be repaired. What a disgrace!

I purchased an Lg Washer and dryer a little over a year ago. Within the first year I had to have the washer repaired a total of four times with three of those repairs being done for the same issue. When I bought the washer at Pacific Sales in San Dimas Ca, I purchased an extended warranty. Just recently, the washer began to leak water again. I contacted the warranty department and notified them of the problem. They sent a technician out and he deemed the washer unrepairable since it had been repaired for the same thing several times. I then contacted LG and told them that they needed to replace my washer or give me my money back. This washer is a lemon. They told me that I was out of warranty and that I had to deal with my extended warranty company. I told them that I already had and that since the problem was a pre-existing one, they would have to replace it.So after two months, I still dont have a washer that works and not only that, I have a wash room that has been damaged due to the leaks from the washer. My wood floor has begun to warp. I have done everything that LG has asked me to do and provided and they continue to give me the run around and blaming everyone but themselves.

LG model LFX2597ST - Had 3 companies change out mother boards, ice makers, board in back of the refrigerator! Bought refrigerator in Sept 2014, a week later shelf and plastic cracked, and plastic dispenser of ice broke. Was fixed and two months later it broke again along with the ice maker slowing down in making ice. Its taken three months of constant calling, waiting parts, trying to fix and issues are getting worse. Talked to supervisor. She sent letter to main office and I just keep getting the run around. Almost a year and fridge still not fixed. I think they just dont care about the irritation of people spending hard earned money and should cover the warranty when its not even a year. I am so upset now that when I hear LG or see it, I feel I became a victim. It hurts and feel sad that a company who I used to like could do this! ALL I ASK IS WHAT NOW. I hate what the company is doing and who can help us consumers? My year is almost up! We even sent copy of receipt from Home Depot on Windward parkway in Alpharetta Ga. They never solved anything for us!

I moved into a home in 2013 with a 2010 LG refrigerator. Both of the water lines have had to be repaired. On November 2, 2015 all food in the refrigerator was freezing. LG will not send out a technician unless you pay them in advance on credit card - $195 for all parts and labor with a 90 day warranty. A sensor had to be replaced. Today (March 9, 2016) the food is freezing again. I just called LG and they want another $195 before they will send another technician out but not before March 14. Their products and repairs are useless. DO NOT BUY LG.

We bought a LG dishwasher 4 months ago. After 3 months we started having problems. In the last month is more the time we were unable to use it than the time it actually worked. I called LG 4 times so far, its quite obvious they cannot fix it but they refuse to exchange it. Im at the point I just dont want it anymore, I just want my money back. What a waste of money. They gave you the chance to put a review on their website, but guess what.. my review never got published.

LG Inverter Linear compressor went bad 3 weeks ago. This is my second purchase of a LG refrigerator. I love the adjustable space inside the refrigerator and the constraint cooling throughout the refrigerator. My issue is I have been without a refrigerator for 3 weeks with family coming in tomorrow. My husband called the LG service department on November 25 and they found us an authorized dealer but they are an hour south of our home. They came out on November 27 and told us our compressor went bad and would order another one. Needless to say, Thanksgiving dinner was served out of coolers and neighbors spare refrigerators.We have been calling both the LG service department and the service company that LG said would fix our compressor. The service company says they cannot get a compressor when we call them. LG service department says they have them in stock. I am not sure what is going on but three weeks without a refrigerator is extremely bad customer service. I need help with getting my refrigerator fixed and don’t know where to turn.

From the day we bought we had problem. Ice maker, ice cubes would all freeze together and ice would not come out. Bottom freezer will not keep things frozen. Had repairs made from company about 3 times, problem still persist.

I purchased my home in 2010 that came with new set of LG appliances. I am having nightmares with the LG gas stove (model: LRG30357ST). Within few months, one of the knobs cracked at the plastic insert. Now why on earth would you design a knob with a plastic insert to mesh with a metal shaft? I replaced this with a new one costing $80. After a few months, this one cracked again and I had to junk the knob as it was of no use. Now after a year, the rest of the 4 knobs have cracked too and I have to use a Gorilla SuperGlue to hold them together. Not sure how long they last. Calling the customer service is of no use as they redirected me to the parts department.Why on earth would I pay $400 ($80 times 5) for 4 knobs? I will be junking the gas range once the knobs become unusable. My advice to fellow consumers, be cautious when buying an LG product and make sure you have reviewed thoroughly the comments by other consumers. I will never buy an LG appliance going forward. By the way, my LG dishwasher had its door and motor replaced (fortunately LG covered that). The only original part is the frame.

I bought LG Refrigerator Model #LFX31925ST about a year ago and all of a sudden it started making this irritating noise that is coming from around the bottom of the fridge. After making so many complaints to LG explaining to them about my problem they were telling me that the fridge was not sitting on a level floor. Making a long story short after a long battle with LG they finally send a technician to fix my problem. He told me to take all the food out of the freezer and he removed the panel that was covering the fan and replaced it with a panel that has a heater. When I asked him why he admitted to me about the design flawed where the fan builds ice and thats where the noise was coming from. He said the new panel has a built in heater so it will not build ice and that he is going around and changing this panel for customers who complain about this problem. For LG not to admit this problem and giving me the run around for more than a year was unacceptable. Had I not bought the extended warranty they would have not bothered to even do anything about it. This is being disingenuous and unfair business practice. So if you have noise problem call LG and ask them straightforward to come and change the panel regardless it being out of warranty or not. Sad but true!

We purchased an lxsc22396s refrigerator and it stopped working within 90 days. We purchased this refrigerator on 05/24/18 (paid over $2000 for it) and on 07/23/18, it stopped dispensing water, the ice melted, it stopped cooling, and cost us over $250 of spoiled groceries. We contacted LG and they sent out a technician who perform a reset and stated that it will start working in about a week. We contacted LG again to request a loner fridge until ours starts working again. Jovy from LG told us that they cant do anything about it and we just have to wait until they fix it. Very poor customer service from LG. We also submitted a request for a refund for $250 of spoiled food. They told us that all managers were busy and would call us back later in the day. They never called us back. We havent had this refrigerator 90 days and its already giving us problems and costing us money.

Slick and smooth with an Ice dispenser. The ice dispensed was fairly large and the handle was curved. The fridge itself was of average size. The freezer section wasnt unnecessarily large and was all the space I really ever required. The fridge could have been larger though, but not for its price. The size of the fridge couldve been larger with less unnecessary pullout shelves and more standard shelves. The door shelves were decent though. The production the the aforementioned ice was also somewhat long as well. The price of the refrigerator is what caught my attention. Then again, the fridge was on sale and wasnt at its standard market value, thus this opinion could be skewed or biased.

After about 1 year of having this dishwasher (LDF7551ST), it started not draining OE error code. I replaced the pump, didnt work. I blew out the drain hose, worked for a couple of loads. I have removed the filter and made sure that it is spotless. Checked the plumbing to ensure there were no blockages. I will never purchase another LG dishwasher.

I purchased an over the range LG microwave from Home Depot. It was a reduced price display model, which I guess should have told me that it was a waste of money. Within a year, it stopped working four times (two of these times were within two days of each other). Since it was covered by the one year warranty, it didnt cost me anything, but it was frustrating to be without a microwave while waiting for it to be serviced. THEN... after the warranty expired, it stopped heating on two more occasions. Now, LG state that it would be $160 to have a technician come out to diagnose the problem.I think a microwave that needs servicing six times in such a short period should have been replaced, but LG thinks I should just start paying the $160 per call out for the same, reoccurring problem. I spoke to a supervisor at headquarters who was very unhelpful and told me that the company should not have helped me as much as they did because it was a display model and its history was unknown. She was very combative and arrogant and probably doesnt even realize that she lacks even basic customer services skills and is in need of training. My only consolation is that she is a consumer too, and the same way she treated me, she will be treated at some point in her life. Further, I know now not to purchase another LG product. Hopefully I can save someone else from wasting their money on LG products like I did.

Purchased several major appliances at once from Best Buy. All LG products. The microwave did not work right out the box!!! LG refused to replace it but would send a repair person out. Took a week to get an appointment. Had to take a half a day off to be home during their appointment window. Repair guy didnt show up until 10:00 pm at my house. Replaced a part and left. Next day microwave still broke! Keep in mind it hasnt worked out of the box.I called LG and once again asked them to replace it and they refused and offered to send the same useless repair service out again. If I took off another half day. I now would have lost more money than the microwave cost! Keep in mind it has never worked!!! I filed a complaint with the BBB and they answered basically that I was not getting the unit replaced. I also filed a complaint with the State attorney generals office which I have not heard back from yet. If you want to know about LGs customer service go to LG Electronics facebook page and read the horror stories posted by LG owners!

Lg has a reputable service and quality and that is why I picked it as a brand for my fridge and Im looking to get other products with LG brand because I trust it. It is big and provides a lot of room for sodas and other tall containers. I have plenty of room to hold food and not worry about the food falling or busting on other containers. It also has plenty of room for fruits and vegetables. I would like to improve the way the refrigerator is divided among the shelfs inside, even though its roomy but it could use better build up because we need support there.

I am dissatisfied with my LG top load washer. It is only 3 yrs old and constantly giving UE and UE error code especially on special wash cycles. I had an appliance tech over and paid the $50.00 service charge and they are pointing to the computer and possibly the stator or both. I am scheduled to have an Authorized LG Repair company next week analyze the problem. This visit will cost $75.00 and it can be applied to the total repair. This is not an isolated problem and I am sure LG is aware of it and they dont care! There is a class action lawsuit against LG for certain models with the same problem but mine is not included. What? Give me a damn break LG. Do you know that you have lost me a future customer and I am now warning others to stay away from your washers! I will let you know if I am going to get it fixed or junk it later.

We bought LG refrigerator last week, but when we diffuse the ice, all water will come in the tray and from the tray water, ice comes out. We complained so many times but we were not able to get good help. A service man came but after he left the same things happened. Please do help us, otherwise, change the refrigerator. We thought LG products are very good but now were not sure, after buying this refrigerator.Please help us, as soon as possible. Regards, Vijay ****

I Jaiprakash ** had purchased two product from LG Shoppe situated at Mira Road East, franchise of Malaika Electronic at Sector 1, Shanti Nagar, Mira Road East, Thane. In January, 15, 2015 had purchased three door refrigerator and the complaint is still pending. The reason the LG mira road service centre is ruthless and useless and just want to mint money from the customer by delaying to give service during warranty period and once the warranty period is over, they are free to mint money from the customer. The deep freezer is getting choked with ice and we could see the ice growing like mountain at middle of the deep freezer. The complaint falls to deaf ear and the mail falls to blind eye. No response from the LG service centre, cause they are just waiting when the one year expiry is getting over and when we can mint money.Secondly had purchased LG 10.5 kg washing machine and the dryer is giving problem. The clothes are not fully dried as compared to other brand and the customer service provider informs saying thoda to gila rahega, then how come other brand machine resolves the problem fully and the clothes are dried fully. Not ready to listen about other brand product. Cause it hurts their ego. Almost wasted 67000/- and feel I have been cheated by giving a defective item both end. and the worst part after messaging the senior guy ASM ** he too acts as deaf and blind. So one can understand how junior will react to the customer. Seriously upset with the product and wasted my hard earned money. Dont know whether I have purchased a LG product or a LOW Grade Product. God bless them and give some brain to work with innocent people.

LG dishwasher LDF55545ST - Have called LG several times but they are absolutely no help at all. The dishwasher is stuck in sleep mode. The tech that came said new control panel. Lost receipt but have cancelled check showing purchase but they will not cover warranty. Also they are sending me extended warranty service plans to buy but wont honor existing warranty. Sorry product and customer service. I will never purchase LG again and do not recommend their products.

My husband and I purchased this top loading LG washing machine on January 2, 2019. Mid February 2020, as I was doing laundry, I heard an extremely loud noise. The washer had jumped all over, dented our wall and the frame of the washing machine was bent outward. The top was also popped off. The warranty was only 12 months, therefore out of warranty. The process that LG gives us for filing a complaint is extremely difficult. We have been given standard email responses. As of today, they have not contacted us to discuss the matter and resolve it.

Getting the run-around, first, it took 8 days to get the refrigerator fixed. Now I cant get a food reimbursement voucher. Been dealing with this since 25 April 2019. Will never buy LG products again.

I dont need to reiterate all the complaints on here again. Also purchased 2 years ago washer and dryer, now getting water hammer... Dryer not drying and so on.$2000.00 investment from P.C. Richards. We need a class action lawsuit against LG.

Purchased stove, dishwasher, microwave, refrigerator on May 07 2017. On 8/16/2020 our refrigerator stop working. Check the owner manual to see if there something we can but nothing, call LG customer service and was told that they need 48 hour for the repair to be approved, call this morning and was told that they have available 08/25/2020. This is unacceptable due to the fact that is almost brand new, we lost most of the food and by the way our dishwasher is not working either. Call two months ago and we was told that we need to pay for the repair, when I was told the the motor has ten years warranty and the error code that is giving is the motor.

Please please please never buy an LG refrigerator. Ours isnt even two years old and will already have $1k in repairs after tomorrow. The compressor just quit yesterday. A few months ago, the ice machine quit. Take my advice and buy a quality product.

Purchased in 2015 to replace a 10+ year old GE. Worst mistake we ever made was to spend $2700 on an LG 3 French Door model number: LFXS30766S /02. I am going to spare you the long version. After 18 mos the water dispenser stopped working and we were told it was not repairable. We kept using the ice maker but it began to lock up due to ice build up with every filling. We battled that for six months and decided to just turn the water off to the unit. Today - less than 3 years after purchased the unit stopped cooling and we lost most everything in the freezer and refrigerator. What a piece of junk!! We will NEVER EVER EVER buy anything from LG EVER AGAIN!!!

I purchased this range in April, 2017 when the contractor that was installing flooring damaged my Whirlpool range that I had and dearly loved. In speaking to the salesperson she spoke very highly of LG products and talked me into purchasing a model with the convection oven (LRE3061BD). In August, 2017 the fan in the oven started making a screeching noise. Since then the fan has quit completely. I called LG and they sent a new fan, motor and electric board. I have had 5 different appts for the repair company to come out and fix the oven; however, no one has ever shown up. Each time when I call customer service I get the same answer, We will have to locate a service company and they will give you a call in 48 to 72 hours to set up an appt to repair. I have taken off work 2 of these 5 times and no one showed up. When I called the service company they stated that LG told them I had cancelled the appointment. I will never purchase another LG product because they dont stand behind the product and their customer service is horrible. I work in a very culturally diversified company and I can understand dialect and accents very well; however, it is very difficult to understand the customer service representatives and they are very rude. They will not listen and talk over you. I have spoke to a Jeannie, Rodney and Donald and all of them have the same answer... I will have a service rep call you within 48 to 72 hours. Im just hoping that my annual Thanksgiving dinner for my 16 guests turns out decent, if not it may be Pizza Hut!!!

Cheap Plastic part. I have a three year old LFXS29766S LG Refrigerator. About 90 days ago we scheduled a service call with LG to replace the water and ice dispenser assembly ACQ85430259 which had cracks and other damage to the plastic. This was not warranty, we paid for the part and the service. About a week and a half ago we noticed that some of the plastic had crumbled away again for no reason we know of. We are an older couple with no children or teenagers that might be destructive. We called the infamous LG support number and at first were told that the part would be covered by the warranty on the part, not the warranty on the refrigerator. Since then we have been getting the run around. Phone calls and explanation in each call. Three days ago we got a customer service rep in Ohio and not Bangladesh. She said she understood and would expedite the situation and someone would call us. Never happened. I called again and got Bangladesh again and after painful explanation she said the part was out of the 90 day warranty by 5 days so we would have to pay for the replacement. I explained that I would never pay for anything from LG again. Instead I will post pictures of the problem all over the internet to make people aware of doing business with LG.

I purchased a $3,000 refrigerator from LG. It looks beautiful. From the first month, I have had nothing but problems. I was so glad I bought extended warranty. Unfortunately, the warranty is useless because even the replacements become problems within a few months. This company has extremely poor quality products and extremely poor customer service. I have had an ongoing issue with mold growing on the inside of a piece of plastic on the front of the shelves. The company, without even coming out, told me it was not their problem. The company repairman came out to repair the perpetually broken ice-maker and told me the black line was due to inferior quality Korean plastic. He said it would only come back so he couldnt replace it. Then came an odor which would not go away even though my fridge was immaculate. This odor then took over the ice and water and even with the replacement, the water and ice are unusable because of the taste. The mold has to be coming from within the plastic. I have broken this plastic front piece due to putting Clorox on it every few months. But it continues to grow back.This is a potential health risk. The company refuses to even replace the piece of plastic that had to be pried apart in order to put Clorox in the mold. This is not normal, especially since there is nothing in my fridge most of the time. Be very careful and check this company out before purchasing. I have spent so much time waiting for repairmen only to have them tell me that the problems are not under warranty or that it is something not repairable.

I bought one of the first LG washer/dryer that first came out - navy blue. At the very beginning I noticed some rust forming, thought it was me not drying the moisture. But now there is so much by rust by the soap tray and at the bottom where the washer and cabinet come together. Its been leaking a small leak all these years. Have pictures.

We purchased an LG WM1814CW washer and DLE2514W dryer six years ago from our local Home Depot. The washer truly has been a workhorse. We have no complaints about it at all. The issues we have are with the dryer. The drum split down its seam a year after we purchased it and was replaced at no charge, because we had also purchased the extended warranty. With a year to go on the warranty, we started having issues where the unit wouldnt start when the Start/Pause button was depressed. We didnt think much of it being that it was a rare occurrence. Less than a month after the extended warranty expired, the unit really started having major issues with this. Wed press the Start/Pause button, but the unit wouldnt begin the dry cycle. It would instead hum loudly and you could tell something was getting hot internally. I contacted the customer service department, asking if they would cover the repair because of the history with the unit. They flat out refused. Now this problem happens frequently and the only way to get the dryer going is to open the door, depress the Start/Pause button and the button just inside the door at the same time while manually rotating the drum to give it a jump start. Once the drum is rotating, we have to quickly shut the door hoping nothing gets caught in it in the process. If it does, we have to try it again. Occasionally it starts to go but then falters. If we press the Start/Pause button again, it may or may not go. We have been able to deal with it like this for the past 2-3 years. We did bring in a separate repairman to see if he could fix it, but he couldnt cipher what the problem was and ultimately gave up (after giving us his bill, of course). I guess one of the last straws with my dealings with LG was when they started sending us emails after refusing to cover the repair. The emails referred to my wife and I as valued customers. I told them in no uncertain terms that if we truly were valued customers, theyd repair the dryer at no charge to us.Because of the extremely poor customer service we received, I will never ever own another product made by this company. I dont care what the reviews are and I dont care how good the price is. Never again will an LG product cross my threshold.

We have had this range for approximately 7 years. Worked fine until today, which now that I have read the reviews - THE GOOD LORD IS WATCHING OVER US! My 12 yr. old son was helping me cook lunch and we were finished and we turned the large right front burner off and it said H5 but it was bright red and hot. The burner would not turn off so I had to run to the basement and flip the range circuit breaker off. I will never get another LG product and I will make sure everyone else knows that too!!!!! And who keeps a receipt for that long?!?!

I purchased a brand new LG top loading washing machine and dryer a few months ago and have had nothing but problems with the washing machine. Not only does it NOT clean my clothes, but it actually causes yellow stains to appear on my white cottons. I have contacted LG a number of times and they have just given me the Royal runaround with absolutely NO satisfaction. They have had me do smart analyses and even sent a serviceman to my house twice when I have tried explaining to them multiple times that there is nothing mechanical wrong with the machine...its just a manufacturers design defect (that would be LG). They refuse to listen or agree. I have tried 5 different detergents and now they want me to try pods and even buy a water softener which I do not need because my water is not hard. I had a Kenmore for many years before this lemon, and it worked just fine with my water. I begged LG to exchange this washer for one that actually cleans since I have a warranty as well as an extended warranty and they refuse to do anything at all. They asked for images of the damaged clothes which I sent and cant even get a call back not to mention the fact that the call center is in the Philippines and communication is very difficult and frustrating. They have worn me down which Im sure has been their purpose. My husband and I went out today and had to purchase a new washer and dryer and pay a whole lot more money and take a beating. LG should be ashamed for giving us NO assistance with this faulty product. We did NOT purchase an LG product today nor will we ever purchase one again. They are NOT honorable with their guarantees. So, Buyer Beware! I am happy to lend further info or advice to anyone who wishes to contact me.

LG refrigerator nightmare - I purchased fridge in Sept 08. In Sept 10, it was broken down. I called and had three different repairmen from LG sent out, paid each time 90 dollars. They said refrigerator was covered by warranty for sealed system failure and LG would call to deliver new fridge replacement. The call today from LG said it was not covered, only parts to fix and since it was not fixable, they could only pro-rate my fridge. I am crying. I paid over 1000 dollars for it.. I took good care of it. Now being mid-February, and hundreds of dollars in fees to have them say they need to get second and third opinions for fridge being deemed unrepairable, and indeed covered by warranty, they are saying they are not going to do it. They will give me a fraction of the money I initially put out in good faith for the cost of the refrigerator. I am exhausted financially and every single person I have known to own anything LG has gone through this very same experience. Televisions are burned out the day after warranty and LG policies to serve their consumers are horrible. I have been asked to resubmit my proof of purchase receipts so many times that Best Buy themselves started submitting it for me through their own fax machines. Its ridiculous. I will never buy LG products again. No one buy anything, rip offs, total complete rip offs!

I bought an LG Refrig/Freezer side by side unit in 2013. Within four months, the doors stopped sealing causing all food inside to spoil while I was out of town. Not covered by warranty, spent over $200 to have it repaired. Repair seal was no better which resulted in a second spoilage and waste of hundreds of dollars of food. Spent another $200 - all this within a year. I bought LG because they were supposedly good. I have learned the hard way. This is far from the truth. This morning my refrigerator was dead at the age of 31 months. After calling support number I was told to hire a technician. Instead I have emptied it out and am pushing it out to the curb where it belongs - in a trash dump. Bottom line is LG refrigerators are LEMONS. Do yourself a favor and NEVER EVER BUY ONE.

I purchased this machine with high hopes of getting an energy efficient machine that would properly clean our clothes. It has proven to be a terrible disappointment. Even when I pretreat stains I have had to wash the clothes more than one time just to get the mark off the clothing. How is that efficient?? I have pulled items out of the washer that have areas that hadnt even gotten wet. How is that going to clean the clothes?? It has been a frustrating experience and I would recommend that anyone considering this machine reconsider their purchase. If I hadnt spent so much money I would go out and buy a different machine today.

I chose an LG refrigerator because they have a really good reputation and it was recommended by my family and friends and the brand has been around for years. I like how high tech the refrigerator is and the control panels are great as well. They are really stylish as well. I really like these fridges a lot. Plus a lot of my family members have them. I think the fridges are fine how they are however if we could work on the pricing a little bit that would be good. I dont like the fact that you have to pay so much for them though they could lower the pricing a little for sure. Just give us some discounts and coupons and everything would be great.

I purchased a bottom freezer LG refrigerator three years ago. I opened the door and discovered there was no power to it. I just had a repairman examine it. It blew a simple fuse, but the fuses are soldered in so it cost me $400 to replace the control panel. Thats one-third the cost of the entire refrigerator. And its only three years old! I was looking at an LG TV, but I have now decided to never again purchase one of their products. My old, no frills Kenmore refrigerator was still going strong after 20 years. I decided to replace it with this one to improve the energy efficiency.

For years my Whirlpool washer produced a really bad smell, but customer service denied everything. Finally the front loader flooded my house creating over $50k in damages... We moved on to LG products (EVERYTHING IN THE HOUSE IS LG). Hmmm!!! Stove top, had to be exchanged within days. Fridge in the process of exchanging (full refund after almost 5 yrs). Washer was bad from the very first week but they always denied everything in regards to why it continuously goes out of balance. MY water bill went up 4X because of this out of balance issue. They refuse to do anything about it, but its not over!!!I will continue to post how bad their customer service and appliances are, until they at least replace or repair it... The spin cycle is violent and shakes the house so bad it sounds like it will explode. Customer service did not want to hear it from the very start. Lowes where we purchased the unit refer me back to LG and LG referred back to Lowes. Just a game they play to stall everything. Customer service is horrible, they only have one line “Sorry we can’t help with that”. They refuse to accept they have a really bad design and it can cause harm!!! Unless they replace or repair my unit, I will never ever buy another LG product again...

Hi, we bought a french door LG refrigerator 2 years back and started having problems with freezer from year 1. After many calls we had a good service rep and fixed the problem. He was the best. We didnt expect problems with the LG fridge this soon but glad service Rep took care of it.

RUST! Rust around bleach tray, lid lock, cabinet top edge, top at every penetration, and leaking, brown rust water from the lid hinges, then along back edge of lid. Rust began appearing less than three years after purchase but that is only when we noticed it erupting on outer surface. Opening the lid shows that it was probably rusting after first use. Besides all the cabinet parts and pieces rusting, it appears that most, if not all the internal screws, nuts, and washer holding it together are also severely rusted and especially concerning, the arms that the tub hang on are well rusted and three of four mounting washers for these arms (they support the wash tub, liner, and motor) are so severely rusted that I expect the supports to fail any day. It looked pretty when new and it was expensive but now, in less than three years, its junk! A warning to everyone to beware of ALL LG appliances.

Bought the washer. Washed 1 load then it wouldnt drain. I live 100 miles away from the Menards.com I bought it from and I am an OR trucker and had to go back to work the next day so I called and they refuse to replace it and LG cant find anyone to fix it. New washer and no one in this state can repair it?

Purchased the LG Direct drive dishwasher. Stainless steel with all the bells and whistles. 1 year after purchase, I received an error code on the machine, stating its retaining water/moisture. Called LG Customer service provider. They walked me through the steps to fix this issue. Two weeks after this issue the machine made some very loud noises, along with showing another code. This time it was the motor that had gone out on it. I was told I needed to send receipt, as I refused to pay for service. Keep in mind it had water issues already. So I sent the receipt, and they fought me, along with denying my claim. It didnt stop there. I finally got someone out here from LG to fix for free, after a lot of time on the phone, and no use of dishwasher for 2 weeks. The repair man came out. He was very rude. Along with tipping dishwasher and spilling water all over new floor.Well my problems did not stop there. Its only been 2 weeks since fixed, and its showing the error code for water /moisture again. Little did we know the first error code was leaking water under my new floor. Ive called LG Customer service again and got the run around. The service rep also told me this is a known fact about the machine, and there have been issues with it. Its been 3 days and no one has reached out. But heres the worst part of all this. My floor has now been tore up, and restoration has come out due to the known issues, and all the water that has leaked out under my floor. My homeowners now has to get rid of water and replace the whole floor. My machine still sits in kitchen broke and not usable. PLEASE DO NOT PURCHASE THIS UNIT.

I like how advance it is, its an amazing fridge and fits all my needs with a cooler, water dispenser etc. Its also pretty amazing that it comes with advanced features that many other fridges dont come with, so I would easily pick this company again. Its super easy to use, and get be done easily. I love it and wouldnt pick any other company, I do like the water dispensers, and stuff like that, they tend to come in handy. Its advanced and fits todays era of how things work and run, since now everythings technology based, and everyone is switching to more technical things. LG fridge a will make things feel more futuristic and add a beautiful futuristic vibe in the house or apartment.

I think LG refrigerator owners who are experiencing repeated compressor problems should file a Class Action Lawsuit against LG for a full original purchase price refund and subsequent repair and warranty plan costs incurred for inferior product design and manufacture. Our LG French Door Refrigerator Model LMXX30776S/01 is also experiencing compressor failures. Purchased in February, 2015, the original compressor was replaced in September, 2016. Now, August, 2017 that compressor is also failing. Temperatures continue dropping in the refrigerator, freezer, and mid drawer sections even though I continue lowering the temperature set points. The ice maker is also producing small cubes at a very slow pace, and they begin melting and forming refrigerator icebergs.My wife purchased the Warrantech Extended Warranty through hhgregg. Recently Wil, the LG repair tech from Fredericksburg, VA, was at my home to service the unit. He measured temperatures, low and high side line pressures, and voltage. He cleaned some dust from the back of the refrigerator and left. He said he could not stay and further monitor the unit because it went into the defrost cycle. He told me to call him after a day or two to let him know if I was still having problems. I called and left a message on his phone. I have not received a return phone call. The temperatures continue to drop. Refrigerator performance continues to deteriorate, and $3,000.00+ has been wasted on a extremely poor product.

I bought an LG Dishwasher in October of 2017. In March of 2019 (less than a year and a half later), the electrical control panel stopped working so I was unable to use the product. Since it was 5 months past the warranty, I was charged $135.31 for a technician to come out and diagnose the problem. I was informed that I would then have to pay for the repair and labor after the technician ordered the new part. When the technician arrived, he had a new electronic control panel (so he already knew what the problem was before even looking at the dishwasher) and told me that I would not be charged for the repair or labor because this was such a common problem - that they had the NEW MODIFIED electrical control panels in stock. He said that in the NEW MODIFIED control panels, they have added a moisture barrier because in the old version, moisture from steam would get into the control panel and ruin the electrical system. I asked him why there hasnt been a recall on this product since it was so common, and he said that he didnt know why but there has been a Service Bulletin released regarding this same issue. I then called customer service to get a refund of the $135.31 that I already paid, and they would not give a refund even after being escalated to a supervisor. I asked to be escalated again and was informed that he could not do that. I tried to call the President of the company and got no answer and no way of leaving a VM or email. Considering this is a COMMON DEFECT in the product and a modified control panel has been created for this issue, there should be a recall and all expenses paid. I want my refund of $135.31 since this was LGs defective product and not anything that I could control! A complaint with the BBB has been filed and I will continue to let people know that they should stay away from LG products.

LG Direct Drive Front Load Washer - This top-of-the-line washer lasted just 4 years and 1 month. Now the bearings have gone bad and the cost of repair is greater than the cost of a new washer. This obviously did not meet the advertised quality!

Contacted LGs customer service after major issues with the refrigerator one year and three weeks old. We were transferred to multiple customer service agents. Placed on hold at one point 2 1/2 hours. Funny thing is the message that plays when youre on hold how our time is so valuable to them. Each time you get a customer service representative you have to start from the beginning, Even though supposedly every phone call is documented.Of course, any reasonable person would escalate in their frustration with each one of these phone calls that were made. Not to mention the multiple times we were being transferred and hung up on and had to call back. Absolutely nothing is done until I had to raise my voice and demand to speak to someone that can get something done.When I finally got a corporate supervisor on the phone it took him less than 20 minutes to schedule an appointment and extend the warranty to have the refrigerator serviced. Any reasonable company that stand by their product would have done this from the beginning. I will never purchase another LG product and I will tell everyone I know to think twice before they make a purchase.

LG has a good reputation, has stylish fridges that work well and last a long time. LG has definitely met my initial expectations. When I do finally purchase another fridge it will most likely be LG as well. Spacious, keeps items cold, never had an issue with it not working or things getting hot. Very good refrigerator that I expect to last a long time. I would like more door shelves and more drawers though. Very rarely it will get TOO cold and slightly freeze certain items, but that has only happened a couple times. 10 out of 10 even with that one tiny minute issues. Would recommend.

I caution all consumers about buying LG products. Life is NOT Good when you buy their products. I purchased an electric LG range, model #LDE3017SW February 2013 from Home Depot for $1,649.00. Little did I know at the time that this would be the worst purchase of my life. I say this without a smidgen of exaggeration.I do not bake a lot so my oven stayed fairly clean. With Thanksgiving approaching, I thought I would use the self-clean feature for the first time. About two hours into the cycle, the oven stopped working completely. The digital display was completely dark and the oven doors locked and would not open even though the oven is completely cool and inoperable.I called LG and their phone representative told me that I was not alone, that this has been a problem with this particular oven and that the thermostat needed replacement. First, my warranty had expired and needed to be extended. I was asked to scan my receipt with the serial and model numbers. I did this the next day.Hearing nothing back from LG regarding the status of the warranty extension, I called them back. Initially the LG phone representative told me that they had not received my scanned receipts but then, after putting me on hold, he found them. He said that his supervisor had not made a decision about whether or not my warranty would be extended. I ask him how I would be contacted when such a decision was made and he told me that I needed to keep calling LG back.After one week of calling LG back I was informed that my warranty would indeed be extended. I was told that I should call the repair company that LG contracts within my area, Heavenly Cool, to have the replacement part installed. I asked the LG phone representative if the repair person would have the correct part and be able to fix the oven when they came to my house. He assured me that they would, that this repair with this particular oven occurred frequently and that it was just a routine repair.I called Heavenly Cool the next day and spent about an hour on the phone trying to set up a repair appointment. I gave them my model and serial number and was told that the repair person would have the part in-hand and be able to fix my oven. I took time off work so I could be home for the repair. While waiting at home for the repair, the repair person called me and asked for my model and serial number. He said no one had given it to him ahead of time and he would have to check and see if he had the proper part with him and call me back. I was stunned. I waited for his call. He called back and said that he could NOT come to my house that day because he did not have the part to fix my oven.I went from patient to stunned to righteously angry. I called Heavenly Cool and they did not know what the glitch was with communication but they would be glad to reschedule when the part came in! How much time can I take off work???? I felt that I was lied to. I called LG and explained my situation and they said that they would have to call Heavenly Cool to verify. I was put on hold. The LG phone representative resumed the call with me and said that, indeed, I had communicated the current situation accurately and that I just had to wait until the part came in for the repair. I said that taking more time off work was not an option at this point and he said that if this repair person had 2 or 3 other repair jobs in my area that they would come at a time convenient to me. Wow! So if the sun, moon, and stars all aligned properly I could have the repair done sometime after work?I asked to speak with a LG supervisor and was given Eric. I re-explained the whole situation and he apologized for my inconvenience. I asked Eric how he could help me and he said that I would just have to wait for the part to come in and for the attempted repair to occur. If the part did not fix the oven, then I might have to wait even longer for repair. At this point, 12 days had gone by since my oven became inoperable. Taking off work and eating out is becoming very expensive! I will be having 30 people at my house for Thanksgiving! I had done nothing wrong but use the self-cleaning oven feature that LG uses as a selling point for this product and now I was without a working oven. I asked Eric if LG would replace my oven under these circumstances and he, of course, said no and there was nothing else he could do from his end. All Eric could do was apologize for my inconvenience. Since Eric did not have the power to make this right, I asked to speak to Erics supervisor. Eric told me that there was no one with higher authority at LG than him. Wow! Eric apologized again for my inconvenience.I found this website and I see that I am not alone in my frustration but I am very alarmed that LG ranges sometimes catch on fire! I did notice that the bottom of my double oven seemed to get too hot and did not evenly cook food. Because there is a safety issue with LG products, I do not even want to use their products. I will never purchase anything from LG again! I will tell everyone I know not to purchase their products. If LG wants to stay in business, they should make things right for their customers! It is now almost two weeks since my oven broke and LG has done nothing effectively to correct the problem. I have, unfortunately, learned a very expensive lesson. The only good that can come of this is to warn other potential, unsuspecting victim consumers about the potential perils of purchasing LG products.

I will never again buy LG products! They are horrible to deal with. I was on the phone with them for three days. I was told three different stories by three different people. We bought a refrigerator three years ago. Just now, the compressor went out so I called the company and they told me that it was covered under the warranty. However, they did not tell me that I had to pay for all the other parts, such as freon, etc., to get it running again. As a result, I have to pay over $400 out of pocket to fix this side by side stainless steal fridge, along with the $100 worth of food that I had to throw away! I expect much better service when I paid that much money for a product! I will never buy LG products again!

Updated on 08/12/2019: I posted a review of LG refrigerator here a while ago. I described how shortly after the warranty ended, it needed a circuit board replaced and every shelf cracked. LG responded to me claiming this was unusual and they wanted to take care of it. They asked me for more and more information, model, serial number, date of purchase, photos, etc. This went on for several weeks. Finally they responded that the warranty was over and they owed me nothing. But they already knew this since my review already mentioned that. So the only reason they responded must be to give others the impression that they stood behind the products when they actually didnt. It was rubbing salt into a wound. I thought readers should know. And LG, dont bother responding. I wont fall for it again.Original Review: I think all refrigerators today are junk and this one is no exception. Shortly after the warranty expired, it needed over $200 in repairs (circuit board). It has a top freezer and bottom fridge. When you put your hand over the space between them, you feel the cold air escaping. Most of the poorly constructed shelves have cracked but I have been told this is standard on any brand of fridge. The shelves cost almost as much as a new fridge.

Although the purpose of a washing machine is to clean clothes, my LG front-loading machine washing machine makes my clothes and bedding dirty, covering them with disgusting dark brown or blackish stains!!! This happens in spite of my doing everything I can to keep the tub and door clean: regularly washing the tub using the tub-clean cycle with appropriate cleaners, always leaving the door and dispenser drawer open, draining and cleaning the pump filter (although this always entails water all over my floor since the drain is much too low to put an adequate container underneath to catch all the water)... Its no use! I could even live with the machines constant struggles to be balanced enough to do a proper spin, but this dirtying of what Im expecting to get clean is just too much. Shame on you LG for selling a product that does the opposite of its expected function!

We purchased the LG Smart Drum thinking this was a great investment. It was the worst decision we made. It takes hours to wash one load. It constantly errors with UE no matter what load is in there. Even during the clean tub cycle where they recommend nothing in the washer. We have to constantly reload heavy wet clothes to rebalance eventually have to go directly to the spin cycle and shutting off the water just to get it over with. I am lucky to get two loads of laundry done in one whole damn day.I cant get anything else accomplished because I am babysitting a damn washer. It has caused so much frustration among our entire family because no one can get their laundry done and over in a reasonable amount of time. I am going out this weekend and buying a new washer. It wont be a LG thats for sure. From all the other reviews it appears the washer is a lemon and LG knows it but they dont care. Also, the app they say you can get is not available either. They should be sued for falsely claiming things this washer can do and it doesnt. True balance my butt... this machine is the worst. Buyers beware. You will be sorry.

First LG purchase was in Nov. 2009 with a convection oven/stove and dishwasher. Bought them at hhgregg and purchased the extended warranty. Moved out of that home in May 2010 and left the appliances there as I had planned on renting out that home. The end of May (for my new place) I purchased an LG front loader washer and dryer (Home Depot with extended 5 yr warranty) because it seemed like LG was a good brand from all the reviews I had read. Got renters in the next month for my old house and they were in there about a year. We left the house empty with someone checking on it every couple days for a year and a half. We moved back in Dec. 2012. We moved out again in March of 2014 to a larger home but took the stove with us. The dishwasher started having issues in July of 2014 for our new tenants. Our extended warranty covered it and the repairs ended up costing more than it was to buy a new one so it was completely replaced by the warranty. All in all, the dishwasher was used for about 3 of those 5 years before needing replacement. In December 2014 my dryer wont power on at all and I have to call Home Depot for the repair. They tell me its the motherboard and it gets replaced. This ends up being about a $200+ repair covered by the warranty. That same month, my LG oven wont heat up. The display says its 350 but I can easily touch the racks, and food is not cooking. My stove is no longer under warranty so the expense is on me. I call a repair guy out who tells me its one of the heating elements. $125 later everything seemed fine until 8 months later when now my washing machine wont drain and my stove has another issue. Neither are under warranty. The washing machine needs a new pump at about $200. My stoves motherboard gets replaced at about $200. Fast forward to April 2016. Stove not heating up again. Had appliance guy out who tried telling me we dont have enough electricity coming into our house after charging me $200 for some electrical part he said was bad and it didnt solve the problem. I called electric company who checked everything and house had plenty of juice. Got part of my money back from the appliance guy since he misdiagnosed the stove and cost me more money. Husband replaced the second heating element (theres two in this particular model) and everything seemed fine until August of this year. Washing machine is giving pump failure message again, dryers display is not working right (cant see how many minutes left -- digital display unreadable), and the stove went out again. Stove was approx 5 years old before we started replacing part after part. Washer and dryer were 5 years old before we started having issues. I have an LG fridge and dishwasher (purchased Dec. 2014), but I think these will be my last appliance purchases from LG. 3 appliances getting replaced is ridiculous in one month. Quality is just not important anymore to these companies. I dont expect them to last forever, but 7-8 years would have been nice. Will not purchase another LG appliance.

LG washer temp-sensor has gone out 4 times in 5 years. I called LG to see if they would comp me for repairs after the first break down. They indicated no, that I did not buy the warranty so they could not help me. I called again after it happened a third time, still no. I bought the washer and dryer back in 2007. The washer has broken 4 times (all same issues) and the dryer once. I will never buy another LG product again.

Purchasing the matching LG washer and dryer was my first LG appliance purchase - and it will be my last. I have usually purchased appliances by Kenmore or Maytag and would have the appliances for years before they had to be serviced. However, that has not been the case with the LG 7.4 cu. ft. Gas Dryer with Steam in White, Model # DLGX3571W. I purchased the dryer on June 27, 2015 and it was delivered July 2, 2015. About a couple of weeks ago, I noticed that the clothes were not drying after a full cycle. The first time, I increased the drying time and made it more dry, still the clothes did not dry. Finally, after the third cycle the clothes were dry. Since that time, it has taken several drying cycles to dry one load of clothes. I cant imagine how this will affect my gas bill. Because the dryer is only about 6 months, I requested a new dryer. I figure that if I started repairing a dryer that is only 6 months old, Ill be repairing it forever. But I was told by a very condescending executive manager, Cortel, that I would not get a new machine because that is not how it works. I tried to rationalize with him and told him that I was willing to have a service tech check the machine, but if there was a problem I didnt want it fixed, I wanted it replaced with a new machine. That was like talking to a wall. So my next step is to file a complaint with the President of the company. I would caution consumers against purchasing Model #DLGX3571W in particular and in dealing with LG in general because of their unwillingness to be fair to their customers.