I purchased my range 4 yrs ago. I love my Samsung TVs so, I thought the range would be great. No way!!!! I love to cook and consider myself a pretty tasty chef. This range has made good cooking a challenge. The heating units on this range turn bright red even on Low. This poor control means you cannot simmer a pot on low because it will burn!!! How disappointing!! I would never recommend a Samsung range. What a waste of $$. BAMTiverton RI

Recently purchased from Lowes a Samsung dishwasher (Summer 2018 Model). Original price, 599.00. Had it professionally installed. It is relatively quiet compared to my old one, however it will not dry the dishes. It does have a heating element, but no matter what cycle is on, it will not drain entirely, so when the heating element turns on during the drying cycle, it just heats up the standing rinse water left in the bottom creating a huge amount of steamed rinse water and saturating the dishes. If I hold down the start button for 3 seconds it will magically drain entirely, but manually completes the cycle so drying is off. WET DISHES. I hope the appliance engineers at Samsung go back to R&D school, and definitely need to stay away from Samsung Audio Video electronics. They will surely ruin the only good product in the brand.

Samsung refrigerator is the biggest piece of junk. No ice in dual ice maker model. Freezes over, fraudulent temperatures. Screen reads 0 for freezer 38 degrees for frig. Real temperatures 0 for freezer 49 degrees for refrigerator. Unsafe food storage, food spoilage, food with mold and bacteria due to inconsistent temperatures. Samsung and Lowes refuse to fix, replace or refund. Go to Facebook group Samsung refrigerator recall USA for over 5000 people complaints about this.

On March 10, 2012, we purchased a French door black counter depth refrigerator 17.8 cu ft model rf197acbp. About a month ago, we noticed water in the bottom of the fridge - I thought maybe someone spilled something. I cleaned it out with 4 bath towels, and now it’s filling up again. I called Samsung and was treated with “what do you want me to do about it” attitude - you’re two or 3 months past warranty - it’s your problem. I asked him if he heard anything about this problem before and he said, never, I was the first. But I was horrified when looking at this site. Come on. Are there not laws protecting us from 1-year appliances? The last refrigerator was 22 years old, cheap and an Amana.The government should be forcing a class action lawsuit for a product they know is bad and still selling them every day. The worst thing is, they dont seem to have a fix - to me, that is lemon law. The government should step in and force a recall or stop the import!!

Nightmare product and customer service. My refrigerator was defective and continuous problems. Samsung didnt address until I contacted Better Business Bureau for help. I was finally connected w/ a help group of other Samsung owners w/ issues and was shocked so many had same issues without them offering anything for a documented defect.

We bought this refrigerator brand new in May 2012. In Jan 2015 we had to replace the evaporator as water was draining into our shelves and crystallizing. In March 2017 we again had to change the evaporator fan and the freezer ice maker. Again the evaporator fan broke and the freezer ice maker just quit making ice. Even with senior discount for appliance repairs our repair bill for this less than 5 year old fridge is already over $1000-. Never again will I buy a Samsung product.

4 year old Samsung refrigerator that cost $3000 is junk. Already spent $800 fixing it once and now the ice maker requires a $850 repair that is not guaranteed to resolve the problem. Samsung refrigerators are complete design flaws from top to bottom. I am throwing this thing out and buying a Whirlpool side by side.

Two year old French door Samsung. Purchased warranty. Ice has always been frosty, half crushed, never a normal ice cube. One repairman said it is because the ice is too cold! He said turn it off every night, back on in the morning! One repairman said the year mine was made, they all make terrible ice. Changed filter and it completely flooded the kitchen and down into the freezer. Why should we have to pay over a hundred dollars a year for filters? I never changed a filter in a fridge before. We do not drink the water from the door. Samsung should recall these machines and replace them!!

Compressor failed. 5 months and numerous trips out they replaced compressor. Lost lots of time and money taking time off from work. Had to get a chest freezer just to have a freezer for the 5 months of attempts of repair. 2 months later. Failed again. Horrible product. Technician said it is a problem child and suggested get rid of Korean and buy American.

Bought Samsung refrigerator, RF18FENBSR in July 2017. Freezer door broke on one aside, called Samsung (warrantied till Aug 2017). They sent out Williston Repair Group rep who wanted to charge me $110.00. I declined, told him to leave. Called Samsung, they verified it was still covered and redid work order. After a few days, I called Williston back and was told they would not send anyone out because I had slammed door on their rep and was rude. Besides, door handles were exterior damage. Called Samsung back, was told that they would call them and straighten this out. They called me back and said that since the handle was EXTERIOR and subject to damage, it is not covered. If I could give them NO STARS, I would. Naturally, I will NEVER buy any Samsung product again, as I feel they cannot be trusted to stand behind their products. You have to be crazy to buy ANYTHING Samsung.

I purchased a French Door Samsung refrigerator. The refrigerator is dripping water down the inside back wall which pools under the crisper drawers and freezes. The first time I realized this the ice was nearly two inches thick and the drawers were hard to open. I called the company while at work, to discuss the issue and the representative input the phone # I called from and called me by a coworkers name, gave me their home address and phone number and began to discuss their previous concerns. This was private information and I asked for his supervisor. He would not allow me to reach the supervisor and I disconnected the call after 15 minutes of continuous requesting. That began my customer service problems. I contacted Lowes because I bought the item there with the extended warranty.Many hours, calls, and visits to the store later, they couldnt locate the warranty at first, and finally informed me that the warranty had expired and they could send a repairman out at my cost. I explained the problem being a manufacture defect. Per the Lowes manager, my model has not been reported as having the issue, but several other models have been reported with this problem. Turns out that you can pay $299 of $4000 for an appliance and the warranty Lowes provides is one year. Higher cost does not mean better quality or service.Back to the refrigerator... I was able to locate a video on YouTube of a gentleman taking the inside of the same model refrigerator apart to thaw/defrost the drain tube so the water would not pool inside the refrigerator. This self-repair job is not what I purchased when I paid $2000 for the item. I believe Samsung should be sued on our behalf by our government and banned from selling products in the United States. Where is the consumer protection in this country and why isnt something being done about the junk Samsung is allowed to sell in the U.S.? I will never purchase another item from Samsung! EVER! I hate to think of the damage they will continue to do to the consumers.The organization is out for huge dollars and based on the rating of 1 star, they are not interested in keeping the consumer. After all, the original sale is where they get the big bucks! My advice to all consumers is NEVER BUY SAMSUNG PRODUCTS, PERIOD!!! I will continue to share my experience any way possible to prevent as many people from becoming victims of this company scam.

RF267AEPN French Door Samsung Refrigerator - Nice looking junk! Expensive and poorly made, and Samsung knows it. They should be ashamed. I bought mine from Sears in 2010. Two days ago, I noticed that food in the fridge portion seemed to be spoiling far too fast. Some of the produce and lunch meats needed to be thrown out after only being purchased four days prior. Then today it sounded like the fridge fan was banging against something. I checked the temperature gauges and was shocked to find the fridge was at 53 degrees, even though it was set to 38. The freezer was fine. Set for -2, and maintaining -2. Then I realized I had a pile of water under the Cool Select Drawer. After cleaning that mess up, I wondered if maybe the water filter had anything to do with it. Since it was time to change it anyway, I started to take out the shelf under the water filter, and found I could not get the shelf out because it was frozen in place. Then I noticed that the entire strip that runs down the center back of the fridge for purposes of shelf height adjustment was completely filled with ice. I could not believe I was seeing this sort of thing on a refrigerator that is only 3 1/2 years old. So I started researching to see if anyone else has had this problem with these refrigerators and found this site (along with reviews on vendor sites), and found that a class action lawsuit was filed in 2010, and appears to be ongoing. One of the main law firms representing plaintiffs appears to be Cohen, Placitella & Roth, so I will be contacting them to see if it is possible to add more people. Companies should not be allowed to get away with making such inferior product. People simply cannot afford to be replacing major appliances every three years!!

I have had my refrigerator for 3 years and the very first year the shelves cracked so I ordered new ones and now the new ones are cracking.

Mother boards failed in 2 year old unit. There was no one to service the unit even though I had the extended warranty. Samsung was unwilling to help and tried to get out of it. The company pushes the extended warranty but then wont honor the warranty. When you call the customer service number you get people who can barely speak English and those that can speak English are so hard to understand. They make you feel like you are clueless as to how a unit should work and make you feel like you did something to cause the failure. Having to throw out food because of non-functioning refrigerator is not a good thing. Totally useless piece of electrical garbage. I finally gave up and bought a Whirlpool unit. Samsung makes an impressive looking unit but it doesnt last and the company isnt interested in fixing the problem.

In 6 months, my Samsung dishwasher that retails for $1600 has broken down 4 times and caused 3 floods. Two of the breakdowns happened on Thanksgiving day and Christmas day (before doing any dishes). Samsung customer service is horrible - drones who can only quote company policy and nothing more. Please share your stories at Samsung Repair Support Group on FB - I started the page yesterday hoping that if enough people join and share their stories, Samsung might pay attention and change their lack of product support.

So I purchase 2 Samsung smooth top convection ovens July 27th 2017 for a small in home commercial kitchen. The use of these ovens would not exceed what any normal home would do in a year as my business is somewhat seasonal and a very small operation. In June of 2019 I noticed one of them not holding its temperature. It would be set at 350 and would actually be 405, or 215. I had a repair tech come out and after trying else we replaced the main brain. This sadly did not fix the issue. Then in August the other oven started doing the same thing. After exhausting every fix the repair technician said that there is nothing else to replace so maybe call Samsung and ask them to do something. After three months of being told they will get back to me with a resolution not once did they contact me back, as promised, until I got cross with them and demanded some kind of answer. Well there out is my little operation! I was told that even one week of use in a commercial setting voids all warranty and that I would have to just get them fixed. HOW!!!! The Samsung repair technician has already tried replacing everything. Never buy Samsung appliances. Just sayin.

My refrigerator side starts to leak water all over the floor. So we took a look and see its frozen ice in there. We clean it out then it works for a few days then the fan starts to spin very fast then faster till it gives up due to the ice buildup in the back. After that we have to do it all over again. We paid 1200 for it and cant afford to buy another one. Food goes to the trash when the fan gives out, I want to see if theres a recall or what can I do, or if they can give a different one.

I purchased a Samsung refrigerator five years ago and the fridge just stop getting cold. We called the customer service and it just so happens that my warranty was only for five years. They charged us $125. Just to come out to look at it and was here for only 20 minutes. It needs 2 parts (so they say). I will never purchase another Samsung appliance. A refrigerator should last more than 5 years. I purchased at Best Buy and do not have my receipt because the receipt fades.

Thankfully I bought an extended warranty on my range because the 2nd time I used the self-cleaning mode ON THE DEFAULT SETTING, the control panel melted and the oven door would not open. It took weeks to get the replacement part with Sears Outlet calling and emailing scheduled appointment times that had not been cleared by me. But never mind the repair guy that is employed by Sears told me the part had not showed up on his doorstep yet. However, during 9 different calls over several hours during a 2 month time frame, Sears told me repair guy did not follow protocol so that caused delays. Of course when I told repair guy that he said they always try to pass blame. The 3 times repair guy came to my house he refused to give me any paperwork documenting his repair. He also told me never to use the self-clean mode. What? Why is it there? THEN the oven would not heat up to temperature, actually would only get to 100 degrees less, so the process started over again with repair guys BS and blaming Sears, all sorts of ridiculous information from both sides with promises NEVER being met. He finally installed a new thermometer and it still doesnt heat to temperature so I have to program it 25 degrees higher and wait 45 minutes longer than what the alert and temperature says on the control panel. In an argument with repair guy in my kitchen over my unreasonable expectation to have purchased a functioning product he accused me of only wanting to get a new oven. Imagine the gall of me actually expecting to have purchased a functioning product by a supposedly reliable name like Samsung. I am 71 years old and am old enough to know, from experience, what good customer service is. Repair guy is a grey hair and should know that too. But he is perfectly employed by a sub-standard company selling a very inferior product. And, although promised by his wife on one call, and his daughter on another, that I would get service orders and documentation emailed to me, it has never happened. What a waste of time and money, not to mention having to play stupid passive-aggressive games with a low in standards repair person. I am now afraid of fire after reading the rest of the reviews. Im surprised that Samsung hasnt been sued and ovens have not been recalled. I mean really surprised. My oven is barely 2 years old. In any other electrical stove/oven I have ever owned I have NEVER had a problem with self-clean.

Ice maker never worked properly (leaked, jammed, made inadequate ice when it did work). Since I had another refrigerator, I decided to take out the ice maker to make more room in the freezer. Did so (after great effort--badly designed drawers for removal). Refrigerator wouldnt work. Went on chat line. First time worked with someone for 25 minutes who obviously didnt have a clue about my particular model (kept referring to buttons that didnt exist) even though I had given her the correct model (french door unit)--then cut off. Tried again; passed to another tech. In both cases, I asked if the removal of the ice maker might have caused the problem. Was assured not. Went through every possible trouble-shooting efforts (most of which I had already done). Asked again: could it be that the removal of the icemaker was causing the problems? No, I was told, I would have to call a service rep. Before I did so, however, I reinstalled the icemaker. Refrigerator worked perfectly. Apart from the fact that English is clearly a second language, these folks dont have a clue about their own equipment.

We bought the 345 Ltr RT 35 refrigerator in May 2010 in Aurangabad, Maharashtra, India. It was working well till May 2015. After which the lower door was not getting closed properly and defrost was not functional. After noting the problem, it was reported to the concerned authority and customer care number provided by Samsung in month of June. We were told to change the position, restart the refrigerator, which did not help. After persistent problem, it was again reported to customer care on 19th Sept. Again the executive told us to lift the lower door, but nobody visited our place. After repeated complaints, one of the technical person came to our place, changed the IC and told us that Your defrosting problem is solved, but door problem cannot be solved as the refrigerator purchase date is more than 5 years old.After pursuing the problem with customer care, we were told that the parts are not available and nothing can be done as company has stopped the production of said model. We have made several calls to customer care but the only answer we could get was, Sorry, we dont have the parts. Had it been before 5 years of date of purchase, we would have got the parts and not now after 5 years and 1 month; and now another version has come up from local dealer saying, It was the last piece of the lot. It was not told to us during purchase and now we are facing problems with the refrigerator, which are still unsolved and may not get solved considering the answers we are getting from customer care. Pathetic way of solving problems for a common man, who may have to put large part of his fortune into buying another refrigerator, which wont be Samsung anymore.

Refrigerator temp is not keeping things cold enough - We purchased a refrigerator (rsg257aars) in Dec 2011. From the beginning, I noticed food smells when I opened the refrigerator door. I adjusted the temp all the way to 34 degrees to see if that would help. Finally, I put a digital thermometer in the fridge to see what temp it registered and it was between 42 and 43 . We put two more thermometers to double check and they also read 43. We called for repair and he told me I cant use analog thermometers to check. I asked him to check himself and he only had a laser one and he warned me that it would register 15 or 20 degrees higher. However, he assured me that my refrigerator was working fine.I called Samsung and told them, I need another repairman; do not send me the same person. On 2/28/12, I was speaking with Steve, who told me he was my personal service advocate and he would make sure he sent someone else and he said it was going to work. So while we were having dinner, the repairman rang the bell and lo and behold, it was the exact same person. This time, my husband spoke to him and tried to explain the problem. The repairman could not figure out the problem. Of course I called for a third time and that repairman called Samsung and between the two of them on the speaker phone, they decided it was the sensor. We had to wait a week for the sensor to be delivered and after the sensor was installed, I asked if he had to check if it worked and he said no, it is working and he left. About a half hour later, when I checked the temp, it hadnt improved. I called Steve and left a message and he never called me. Then a woman left her number to verify if the repair work was done and I called her and there hasnt been a callback.Bottom line is, my refrigerator is not working and my next step is to blog or do a YouTube on how poor the service of Samsung is. I called to speak to a supervisor today and they said there wasnt a supervisor available, so they will request a callback. Something has to be done!

We got a Samsung Convection Range less than two years ago. It blistered on the bottom and the paint peeled off. It looks horrible. They won’t stand behind it saying it’s cosmetic. That is minor compared to the burning smell and smoke that goes through my kitchen and house when I use the oven. I can’t use the oven anymore for fear of a fire. They will not stand behind their faulty product!

I got a call from my wife at work and reported serious issue with the 3-year-old microwave (Samsung Model 9781B Microwave). She said it smelled like smoldering plastic and from the other reviews, this microwave is a piece of junk and should be recalled by Samsung. I will purchase a different brand, because I do not want to take a chance of endangering my family with this junk. This is my second Samsung appliance - first and last!

I have a nonworking 2 yr old Samsung refrigerator that has been broken for over 5 weeks. We have an extended warranty through PSEG and Samsung kept sending incorrect replacement parts, and it still doesnt work. I have called Samsung directly... didnt care. My husband e-mailed Samsung and got the same basic help. Samsung does have a record of purchase.

I needed a specific sized refrigerator for the spot in my kitchen and the look of the 4 door Samsung was great, however, the ice maker stopped working. Eventually I couldnt even open the ice maker container. Once that occurred the freezing did as well, so the venting in the back of the refrigerator froze over and made a sound like a percolating coffee pot. Had to get a repairman to come and fix. I googled the issue, which it appears to be an issue with the Samsung design of their ice makers some refrigerators have ice gathering under the drawers, the temp shown on the door is NOT what is actually going on inside the refrigerator. Samsung has their American call center Alorica calling themselves the Office of the President. When you ask them for their manager they will put you on hold then come back on the line attempting to change their voice saying they are the manager. Good stuff, they will do anything not to give you any repairs. Even finding their own documentation stating the ice maker design is the reason for the issues and they will not help. I will never ever buy another Samsung product and I think Consumer Reports leads people astray stating its a great appliance. How long are you testing these products?

Within a few months of our 5-year warranty ending the french door style fridge started to freeze up in the back, causing the fan to stop working properly and the fridge to stop cooling. I found this news article in which they discovered that this is happening to thousands of other people, and Samsung refuses to do a recall. ** There is also a class-action law-suit regarding this matter.I contacted Samsung, and they refused to repair the fridge without me paying for the parts and labor out of my own pocket. I am appalled by them as a company and cannot believe that they would treat their customers so poorly. I will not ever purchase a Samsung product again. I also own a Samsung stove that had a faulty part that melted all the wiring in the back and, according to the technician who fixed it, could have burned my house down while we were sleeping.

Purchased new Samsung refrigerators almost 4 months ago in Conns, but the problems start 2 month after buyer ice maker not working, leaking water inside the tray and freezing. Called their tech support and start my nightmare. The tech start to change everything and Conns tech came 8 or 9 times, and the refrigerator is still the same. Later contact Samsung customer service and send a tech and he said he had change another part and I told them not because I need new or I return. I recommended that they do not buy the Samsung brand. The Model is RF263BEAESG. I spend $2100 from Conns. PLEASE DO NOT BUY ANY SAMSUNG PRODUCT. REMEMBER CELL PHONE OR WASHING MACHINE.

We purchased a Samsung (Mod RF267AB) French door refrigerator, and within 18 months, we had issues with water pooling in the pan under the deli pullout drawer. Since we had an extended warranty through Lowes, we had it fixed. Since that time, the same problem has been fixed two more times with no success. (Each visit has been a different repair guy, so no commonality there.) The last time, the technician also adjusted the level and tilted the fridge back saying that may help it drain! Starting yesterday, the upper cooling fan has begun growling. I need to call Lowes service to get them out again, and of course, it’s also not draining again. When we originally researched the unit, we consulted the leading consumer products reporting magazines article on refrigerators at the time where it was a top rated model along with the GE model we looked at, which apparently was the same one manufactured by Samsung for GE. Im very disappointed by this experience and also by the ratings assigned by the consumer magazine.

Just purchased a Samsung oven, had a Kitchenaid for 5 yrs but the burners never heated up fast enough! This oven is super quick and the burners are perfect and its a convention also so thats a plus!! Easy controls. Would definitely recommend a Samsung range to anyone who is looking to replace theirs!!

I purchased a Samsung refrigerator 18 months ago at Lowes for $2000.00 and it was a french door fridge. It stopped getting cold so I got on Samsung website and found a repairman at The Appliance Doctor. They sent a man out and he looked at the fridge and said it is not worth fixing. It needs a computer and two other parts. He continued to say Samsung are junk and it will break again. I then called another well known appliance repair center and they also told me that they do not work on Samsung products. They stated they cant get parts for them. So then I contacted Samsung and that was like talking to my dog. Very unhelpful. I went out and replaced this a Whirlpool.

I am another victim of Samsungs faulty refrigerator coils. We purchased our Samsung counter depth refrigerator (RF18HFENBSR) just over 1 year ago. It is already failing. It will not cool, water pools in the crisper drawers and underneath the drawers. Samsung refuses to acknowledge the issue that so many consumers are having with their faulty product. I will NEVER purchase another Samsung product. I hope this review prevents other consumers from getting ripped off.

The ice maker in this fridge stopped working shortly after warranty. We have had the ice maker replaced and attempted to have it repaired multiple times, but its clearly a design flaw as none of those efforts have permanently solved the problem. Its tremendously inconvenient and frustrating to make or buy your own ice when you spend a lot of money on a refrigerator. This is a widespread issue; there is a class action lawsuit vs Samsung for this issue. Would never recommend Samsung.

Built new home 2010. In April 2014 after four years, dishwasher, a household of only 2, this dishwasher would not go into start mode and lights were flashing. Called Samsung, they advised no problems reported. Not under warranty, nothing they can do. Called for service they indicated it would cost more to repair, buy a new one. 5/30/14 purchased new same model since only model the store offered. In Jan 2015 dishwasher started to experience the same issues as my 4 yr old model. Still under warranty, Samsung repaired. Aug 2015 the dishwasher is again having the exact same issues. Samsung although stated the sensors have 5 yr warranty now they say they dont and will not repair. This dishwasher has a major problem and us the consumer is paying off it. Do not purchase this model.

Ive lost food numerous times. Called and have had 6 service call in 2014 alone. Now waiting on a part. I no longer have a refrigerator. It’s a freezer. Have to buy fresh food on a daily basis.

Microwave SMH9207ST spontaneously turns on when not in use. Walked in to a small fire burning in the microwave while running which spontaneously started while we were out. Entire walls of microwave were melted with some damage from heat to surrounding cabinetry. My guess is we were 15 minutes early to a full on house fire. Not expecting Samsung to accommodate.

Samsung is stalling on my repair/replacement request until I pass the manufacturer warranty. I contacted Samsung several times requesting that they either service or replace my refrigerator. The refrigerator is constantly leaking in the drawers, the freezer and the floors and does not cool well at the recommended temperature. The representative transferred me to an incorrect service department. Second time around, they kept me for 1.5 hours and claimed they can’t find the serial number to match the model and asked me to send them a copy- I did. Still no feedback or contact from Samsung or its service dept. The company is ignoring the American consumer! There is so many consumer complaints about Samsung refrigerators having the same issues as I report. These are not small ticket items. It is about time for Samsung to own up to its bad products and recall these refrigerators. My old refrigerator by a different manufacturer lasted 50 years. The Samsung refrigerators did not last 6 months. It is time for Consumers Affairs and the Attorney General to order Samsung to recall its products and to reimburse its consumers for every refrigerator with problems. It is time for Consumer Affairs and the Attorney General to prohibit Samsung from selling its refrigerators in the US! Thank you.

My six year old refrigerator has always been trouble - ice maker - water freezing inside or leaking outside - door open warning coming on when the door is not open, making loud humming noises. Spent too much money on repairs. DO NOT BUY A SAMSUNG REFRIGERATOR. READ ALL THE REVIEWS. NOT A GOOD PRODUCT!!!

Don’t buy this brand. The ice maker will freeze up and stop making ice. The refrigerator will not hold temperature at a safe level. It’s a nice looking refrigerator but its defective. It’s better known as Samsuck.

I purchased a Samsung Conventional Oven from Best Buy in August 2011. The stove worked great until now. I was preheating the oven to bake lasagna and could smell burning plastic. I looked in the oven to make sure there was nothing burning inside and there was nothing. As I closed the door and stepped back, sparks started shooting out of the stove top and smoke was everywhere. I had my two month old son and my three dogs with me in the kitchen. Luckily none of them were injured. The ash from the blowout was all over my kitchen. The breaker blew (thank god) and I immediately unplugged the stove. I could not see an obvious signs of a problem until I really looked at the back of the stove. Where the plug is connected was covered in black ash. I removed the panel to find that the area where the plug connects was completely melted.I have had this stove for almost four years now. THIS SHOULD NOT HAVE HAPPENED!! Im still scared to death that this could have caused a house fire or an injury to my son, myself or my dogs. I will be contacting Samsung to see what can be done. I have read horror stories about their customer support but I have my receipt and pictures to back me. This is UNACCEPTABLE!

We purchased a Samsung SMH9187 microwave one year ago (along with a dishwasher and fridge). Weve had the SE error. My husband fixed that by cleaning the sensors in the control panel. Then the door latch broke. He fixed that too after watching a DIY video. Now the microwave is turning itself on at random last night at 3am. Similar problems with the dishwasher and refrigerator. Wont recommend this to anyone!

DO NOT BUY A SAMSUNG DISHWASHER. Customer Service hold time is over an hour. Told this is normal. No return phone calls for follow-up. Seems like they (Samsung) is looking for a way not to repair/honor warranty. Contracted Repair company for my area is 6 hours away from residence AND reviews are disgusting. I wish I had never purchased Samsung Dishwasher. If I could get a refund I would.

This is follow-up to reviews of 10/30/14 and 11/8/15: Five year warranty company insisted on repair again. This last repair was a total different fix from previous two fixes which were the same. This time the fix lasted about 4 1/2 months. On Friday last week I emptied approx one cup of water out of each veggie bin. Since the last fix the unit has been making more strange noises than ever before. Some of the noises are like a .22 cal. shot and loud enough to wake me up at night. I contacted the extended warranty company, report the problem again and again they insisted on repair. I told them NO MORE REPAIRS!!! I want it out of my home. They promised to have a manager call me on Monday or Tuesday 3/28 - 3/29/16. If they will not honor the terms of the agreement and refund my money, I will have no choice but to junk the Samsung unit and purchase another brand at my own expense!!!

I too am experiencing the same problems with my refrigerator as other consumers. I purchased this model in 2012 for $2000 and have had 3 problems so far. First, the water dispenser cracked when I tried getting a glass of water - took Sears 2 months to get the correct part from Samsung. Next, one of the shelves on the door cracked (I live alone so there are no reckless kids in the house). Now I am having my third issue with this 2-year-old refrigerator. Water leaks into the drawers and collects on the floor if I dont get to it right away. It starting making a noise like a train was coming through my kitchen - the dreaded fan problem others have complained about. Had to defrost mine twice already and was told by a representative that this is caused by a poor seal within the doors, and I should remove the seals and reinstall them. I was also told they would supply parts if a service call was made but I have to pay the labor! Isnt that the most expensive part of a repair? What a ripoff - these refrigerators should all be recalled. I think the next step calls for a class action suit against Samsung!

6 weeks old and while I was cooking dinner tonight, oven stopped working and stove top stopped working. Burners and oven do not work. 6 weeks old. Called Home Depot and they told me I had to either return it or call Samsung. I have been down that road with our Samsung washer that they could never fix. Never buy Samsung appliances EVER.

Within 1 week of receiving my fridge, we noticed the ice cubes looked frosted over & smaller than they should be. The distributor we bought it from replaced the ice maker. That made no difference. Now, a year & a half later, nothing has changed other than the water isnt cold. Distributors all complain that Samsung doesnt return their calls either! I hate this fridge!!

4 Door Refrigerator: I bought Samsungs line of appliances when I redid my kitchen the summer of 2015. Ive had the ice maker repaired 2x since then and had to pay out of my pocket since the year warranty was up. Now for the second time the compressor went. The compressor has a 5 year warranty. The first time they put Freon because they couldnt find the leak. They came again and said it is not fixable that I should be getting a new refrigerator from Samsung. Went painstaking through the process to the point I was told they are locating my model. Once they do and its on the truck theyll call with the delivery date. Didnt hear anything for a week. Called back I and was told since the refrigerator is out of warranty they are not giving me a new one. I said the compressor is not fixable and has a 5 year warranty. I was told that doesnt matter because the refrigerator warranty is up and the compressor is not fixable.So why do you claim a 5 year warranty on compressor. If you cant fix or replace the compressor its my problem??? BTW the compressor is in a location they cannot reach, so they say. $3000 for a refrigerator that has had issues after 18 months. I asked to speak to a supervisor w/ 3 different calls. Finally got one, Ricky, and he swore hed get back to me in 3 hour. That was a week ago. The customer service is HORRIBLE. Theyve hung up on me 3x and never called back. And each call since 6/29/18 is an hour. You need to go through the whole story. After telling me I was getting a new refrigerator and waiting a week to find out, no, no refrigerator not one person from Samsung called to tell me they changed their minds. I am now going to get a lawyer.

I will not buy Samsung again. My microwave screen went bad in one year. Many people had same problem. Now my refridge is having a well known problem Samsung response is, Fix it yourself. These are very common known issues. A friend of mine has an 1800 washer dryer combo. Samsung gave him notice it could catch fire. They sent him a 200$ credit for trade on a new one. No more Samsung.

I had a Frigidaire refrigerator that lasted 20 years. My family said time for a new one so I went to and found a Samsung refrigerator double door with pullout freezer drawers purchased 12/1/15 warranty 1-year. I didnt get extended warranty within 2-months past warranty. Bottom freezer started making loud noises and went out. Of course you call to Philippines so I had them fix it 400.00. So now 14 months later it went out again. I called to see if there was recall or they would discount, nothing. I have to fix it so waited for 2-3 hours for technician. Turned out the Samsung had sent wrong part. So I call asking for a discount for my time, nothing. So stay away from SAMSUNG. Also dont buy appliances from Home Dept. When you drive away they wash their hands of any responsibility.

I have owned my refrigerator for less than a month. When it was delivered I noticed a small dent in it which the store compensated me $70 for. A week or so later I saw a small chip on the same door. This is a black stainless steel refrigerator that retails for about $1800 (RF261BDAESG). I went to the store and they told me to contact Samsung. I spoke with Samsung and they said they would send a technician out and gave me the company name. I was contacted by that company and told that if they came out and decided it was physical damage I would have to pay for the service call, $200. Also said that if I wanted it fixed it would cost up to $400. I have no intention of paying for any repair for an appliance thats less than a month old.First whats physical damage? If they mean that it was done by me how can that be determined? Whos to say it wasnt caused at the same time as the dent was made? Why would they sell a product that can seemingly be damaged so easily? I spent about 30 minutes on the phone after speaking with their service center trying to resolve this, as long as I dont pay. Im pretty sure they would say its my fault just to save Samsung money. My main concern is the lack of customer service from Samsung because I bought an entire kitchen suite. I purchased Samsung because I had always heard positive things about them but I can guarantee that I will do my best to dissuade anyone from purchasing any Samsung product.

I am really scared with the previous reviews. I bought from Sears a Samsung microwave model SMH187S. Then we got the SE message and the constant sequences of 5 annoying beeps. I took the power off even for days hoping the computer will reset... negative. I went to internet where some people claimed cleaning the terminals will do it… negative. This is absurd, a microwave less than 3 years. I have to bring back from my garage a Whirlpool microwave, a very basic and inexpensive model that I have used for more than 10 years and it works well. I am upset with myself letting the Sears salesman convince me that Samsung was the best choice. Where is the government? Where is the customer protection of other times? Where is the respect? It should be an official recall. I will start talking to Samsung and if they ignore me, I will start a movement for a class action against Samsung. The biggest class actions always have started with one person. Arrogant companies that believed were invincible like Blockbuster, Pan Am, Motorola, AOL, Sears went down or are just going out of business. Samsung… beware.

I purchased new double door top frig bottom freezer. It has never worked from the day it was delivered. My incessant complaints finally got a service call. Tech shows up looks at frig and announces I have no tools. I ask Why bother to come out on a service call, are you a complete idiot? A new company appeared yesterday. They inspected. Yep needs freon. I think they wrong as freezer, will get very cold frig low 60s F.

The ice machine motor that opens a small door to release the ice in the chute suddenly started and never stopped, making a constant clunk noise. The service technician said that a tiny wire broke at the hinge on top of the fridge due to the repeat opening and closing of the door. This a design problem and not really a wear and tear problem. He said when this happen again, the whole door will have to be replaced!! I called Samsung and the receptionist gave me a ticket number. I asked her Samsung email as I wanted to forward to them the technician report and invoice. I said Samsung should pay for this even if it is passed warranty. The receptionist disconnected.

RF26 French Door Fridge - Purchased at Home Depot for my rental house and I took delivery on August 2015. The price was right but a previous experience with a Samsung fridge (since replaced with GE model) made me buy a 5 year extended warranty for this unit. Glad I did, but in the end the result will be the same. I eventually gave my first 2012 problem counter-depth fridge (RF19) away as I could not in good conscience sell it with THE SAME EXACT PROBLEM I AM HAVING WITH THIS NEWER MODEL!!! A sheet of ice forms under both crisper drawers. I know Im an idiot for taking a chance on Samsung again. Why you may ask... Call me foolish, I wanted to believe they had 5 years to improved their obvious design flaws. Why wouldnt they with so many of these same complaints?? First time shame on Samsung, this time shame on me!! (And maybe Home Depot.) Ill call Asurion and start the process of disappointment. I know what to tell the tech guy when he arrives. There will be no talk of ordering thermostats or other expensive parts or any of that nonsense. Just like I learned on a YouTube video following the first incident. Ill instruct the tech to carefully remove the cover of the twin cooling tower they call it. Then detach the cable harness and swing it out of the way. I wont actually do the work cause that would void my extended warranty. Ill just help with the hair dryer to defrost the frozen water in the center of the drain tray at the bottom of the heater (defroster) elements. The tiny hole the water is supposed to be able to escape thru is no bigger than the diameter of an ink pen refill. The solution is take a scrap piece of copper wire, say 14 gauge and wrap it several times around the heater bar and send it down the center of the tiny hole. This wire then helps transfer the heat directly to that point that freezes up. Reassemble and good to go. At least it worked on that fridge for over 1 year, then the problem came back. Like the guy on YouTube said, it works for while, then repeat as often as necessary. By this time I had learned a trick on how to keep the dripping water out of the food drawers and ruining my veggies (stand a sponge upright behind the drawers). That way all I had to do was check for the ice sheet under the drawers ever week or two, and chuck that ice in the sink. I was willing to put up with no loss of food as an improvement in my situation, resigning myself to the fact that I would not be replacing my home unit with any model of Samsung, even if it were FREE. Samsung was no help at all with the first fridge problems. Reading these comments here, it would seem that that hasnt changed at all. So my lesson learned is similar to others here, I will NEVER EVER purchase ANY Samsung appliance in the future. Also, what I will do different this time is I will file a complaint with the BBB against Home Depot, I wish all the commenters here that say class action this, or the government should do that would take a similar approach. I think this formal complaint action is one that may eventually lead to consumer protection laws being invoked against these thieves who refuse to stand behind their products.

My fridge looks great, is relatively easy to clean, has lots of space and only a few less-than-perfect attributes: you must NOT pack stuff around the air-flow at the back of the fridge; the gasket is NOT tough enough (already cracked after 3 yrs); the plastic cover for the deli-drawer cracked! Overall, I would buy the unit again despite the 3 deficiencies detailed above. It cools well, looks great, and has lots of room.

Ceramic cook top model# NES595ROABWW/AA - Cooking eggs on stove then all of a sudden pop and crack!! I had no idea where it came from... lifted up the pan (light in weight) and there were cracks. I called and got an appointment. A service tech came out, called Samsung... the person said it was not covered because the customer broke it. Drop damage. I never dropped anything on it. We have had the stove 4 months!! Service tech sent pics. Samsung refused to cover it under warranty. There is no indications that anything was dropped on it. They just want money and dont want to deal with customers. We have a Samsung Fridge, Washer and cell phones. Wish I never would have purchased any of their products! They are the worst company I have ever felt with!! I will never buy another Samsung product. Neither should anyone else!!

RF18HFENBSR, less than 8 months old randomly stops cooling in both compartments. Temperature display indicates the SET temperature, not the ACTUAL temperature. No error codes (based on info from web searching the problem). If I unplug it, wait two minutes, then plug it back, the temperature displays will update to show ACTUAL temperature and unit MIGHT start cooling again. First tech determined it was the electrical outlet, so I moved it to another outlet. Since it started working, they decided the case was closed. When unit stop again, I called again. Samsung phone chat support says the unit needs support, but I cant get support to come out in less than a week. Meanwhile I have no refrigerator. According to my web research, this is a known problem with no known fix. Its been a total of three weeks.

Refrigerator started having problems 6 months after purchase. Water dispenser and filter started leaking. 2.5 years later it stopped cooling completely. The compressor went bad. Over the last 3 months I have had continuous problems with maintaining the temperature. The service guy came out again today (4th time in 3 months). Said the new compressor just replaced 3 months ago is bad. I have lost so much food and time. I want compensation and a new refrigerator.

Don’t buy the 4 door flex. Purchased 2 years ago. Paid more than we have ever paid for a Refrigerator. I was so excited because I wanted an all Refrigerator but wanted a door ice and water dispenser. This was perfect. All was great the first year, then the ice maker quit working. It was extremely difficult to open and when we did it was jammed with ice cubes and ice on the side and frozen ice on the bottom. Had to use a ice pick and hot water to clear it out. When we looked online we found many complaints regarding the same issue. Now EVERY 2 weeks it freezes up. It takes 18 hours to get ice again after I spend 30 minutes clearing and cleaning it out. The amount of ice it produces is very small. I regret this purchase. Don’t buy it unless you don’t need ice.

I bought a Samsung Refrigerator with cold water dispenser, ice maker & deli tray drawer (Model # RF 267ABRS) in June 2009. It is 7 years old and, to its credit, it keeps food cold enough (set at 36 degrees) and has never needed a repair - but I wouldnt buy another one.My chief complaint is the darn replacement filters because: (1) they a pain to install (I am not strong enough to apply the necessary torque that is needed to remove & install the filters so my husband has to do that part) and you have to remove one of the shelves which means taking all of the food off and putting it all back, (2) it takes 2 people to change a filter because the new filters must have water run through them for 5 long minutes, so one person stands there holding a hose and funnel up to the water dispenser while the other person holds the other end of the hose over the sink for the water to drain, and (3) the filters are sealed units so you cant clean them yourself and they have to be replaced twice per year at about $50 a pop (although I just found that Amazon has them for about $37). So far we have spent $670 on replacement filters - on top of the $2500 we paid for the fridge. This is nuts.Also, the white plastic trim on the shelves is beginning to get marked up and there doesnt seem to be any way to remove the marks. The stainless steel exterior, the only kind they had in stock when my old fridge died, holds fingerprints and requires continual cleaning. And the ice maker does leak although we found if we remove the ice holding bucket and push the ice toward the rear (away from the door dispenser) before putting it back in, it stops the leaking - until the next time you use ice dispenser. Poor design. In all, this refrigerator requires too much maintenance, too much hassle and considerable ongoing expenses. Ill buy something else next time.

It absolutely amazes me that SAMSUNG thinks it is okay for a 4 year old microwave to come on anytime the door is opened. Anyone else see a problem that this is dangerous to our children whom did not realize it was not working properly, so they stuck their hand in the microwave to lay the food on the turntable - all the while the microwave was operating - WITH THE DOOR OPEN??? I have a ticket number, a chat ID number and 2 phone calls from ** from their escalation team. Each of these encounters with their support team showed no concerns nor did they think they were responsible or liable for anything, they will NOT fix my microwave. So, for now I am using my 15 year old Sharp microwave in my garage. I replaced the keypad after 2 years because if you boiled anything on the right side of your stove the vent is not adequate enough nor is the keypad waterproofed so the condensation gets in and shorts it out. The repairman informed me Samsung had since figured this out on the next years model and corrected it, but did they repair my keypad? NO! I suppose I shouldve known better than to think they would care that my microwave comes on as soon as anyone opens the door, they were not concerned in the least! Guess my new 60 inch TV will be a Panasonic, that definitely changed my mind.

Water in crisper bins, ice underneath the bins, freezer compartment wont defrost, must do it manually every 6 weeks.

The ice maker is a standard size and tends to produce ice adequately. HOWEVER, BE WARNED that Samsung ice makers are very poor quality. They tend to dispense crushed ice even when you dont want it. They definitely dispense broken bits of cubes constantly. I have contacted Samsung about this issue and their attitude is well, thats just the way it is, too bad. Its a shame that a $3,000 refrigerator comes with such an inferior ice maker and even a bigger shame that Samsung thinks its okay to sell you a fridge that spits ice in your floor every time you use it. Their customer service department said that if they send a technician out to look at it they will bill me because they dont consider this a defect. Huh?? Be informed before you buy a Samsung product.

I am following up on my last post on this appliance. I was promised a callback yesterday in regards to my freezer not working in my 7-month-old Samsung (4-door). I called today and was told by Alicia at Samsungs executive customer relations line that they will not honor my request for reimbursement for the food I lost. She said because the freezer started freezing again, there is nothing wrong with it and it doesnt need a service call. She said that if they sent someone to service it, they would have reimbursed me for the food. I told her to send someone as appliances are not self-healing and there has to be a problem for this to happen in the first place and I am afraid to put anything else in the freezer. She told me I must have pushed a button, such as the child lock button for this to have happened. I have never touched this panel. It is exactly as it was when it was installed. I also wonder why if the child lock button had been pushed, would all the food thaw out? She said they could do nothing for me. No service call, no reimbursement.

I purchased a Samsung Refrigerator last year. I didnt get refrigerator delivered till January and the ice maker stopped making ice. When I called Samsung they told me it goes from date of purchase so it is not covered. What poor customer service and I will never purchased another Samsung product ever again. I planning to contact the Better Bureau and any other government agency to complain. How can you not cover a product that was not even delivered to my home?

We purchased a Samsung French Door Refrigerator/Freezer almost 3 years ago from PC Richard & Son. We have replaced the shelves which line the doors at least 6 times. They are of the absolute poorest quality and are usable for barely 6 months before breaking. Samsung has ZERO to say about this, and offers nothing to the consumer in terms of compensation. We have spent over $250 on new shelves. This is apparently quite a common problem as the shelves are back-ordered and we are now living with one empty door. Aside from this, the ice maker is on its 3rd breakdown. This is another common issue with Samsung. There is a video on Youtube about how to try fixing it at home with 100,000 views - as my husband says, its hard to imagine that people are watching this for entertainment. Apparently the ice builds up in the back of the fridge and is then hit by a fan, causing an incredibly loud, constant noise. We have had this repaired twice by PC Richard, the last time was just a couple of weeks ago. Samsung refuses to acknowledge that their product is defective, and offered us parts if we would pay their service department for the repair. Funny that their same defective parts have failed to fix the problem twice already. My refrigerator is now empty while my husband attempts to blow dry the back of it to get the ice to melt. Samsung is producing complete and utter garbage. They have no respect for their customers and do not stand behind their products. I will NEVER purchase another Samsung item and intend to warn anyone who wants too.

3 weeks ago our refrigerator quit cooling. We called Samsung and they sent a person out to see the unit. He said the compressor was out and would need to be replaced. We contacted Samsung and they said he was not allowed to replace the compressor. We asked they send a qualified tech out with a new compressor. Then we were told they did not have any one in our area to do warranties. We asked if they would send the compressor and we would find someone to replace it. They said no but would offer us a buyout on the old unit of $1.250.00. We accepted, but now they wont accept the invoice we provided from Lowes. We had already bought a new refrigerator. Basically we bought a Samsung refrigerator for $1800.00 that lasted for 18 months. Will be the last Samsung product I will buy!

I have a fridge of 1.5 years and just after first year was defective ice maker and now just after 1.5 years, compressor is blown. Compressor is under warranty for 5 years, but after 15 days, Samsung has still not replaced the compressor or the fridge. Every time I call (and spend 1-2 hours waiting for case management), they pretend theyve never spoken to me - even though they ordered the dispatcher that diagnosed the issue! This is so fraudulent and unacceptable. I bought the fridge at Lowes and they should be ashamed to allow this type of dishonest activity to happen. I have spent so much in restaurant bills and spoiled food, I could have bought a Viking fridge. NEVER, NEVER, EVER BUY SAMSUNG. By the way...my Samsung washer/dryer? Also had issues the first year.

The Samsung is the worst appliance Ive ever purchased. The ice maker freezes up every two weeks and it is a known problem. I reported this problem and was told I would have to spend 485.00 to get it fixed. My fridge is now 2 1/2 years old. Samsung told me they would do nothing to fix the problem even though this a known problem. I would not buy any product from Samsung. Stay away for these products.

I purchased a Samsung French door refrigerator and an over the stove microwave 3 years ago. They worked great for about 2 years and then the trouble started. My refrigerator stopped cooling completely. I had a service tech come and he told me it was a manufacturers defect but since it was almost 3 years old, I was out of luck. Mind you, he didnt hesitate to try several times to fix it to the cost of over $700 before he suggested I dont put any more money into it. I tried to get him, as a service tech, to contact Samsung to inform them of the mfg. defect but he failed me on that also. The microwave fan went after about 2 years. It did work but was extremely loud. Then the other night (about 4am) I heard a beeping and the microwave was beeping SE. Now it does not work at all. I had to unplug it to get it to stop beeping. Never again on Samsung appliances. Oh yeah, I also have a range I bought which was Samsung and after 1 year with that, I had to have a burner replaced. Im not at all happy, very disappointed.

I have a Samsung Range that broke down after only 2 months. I set the self clean for 3 hours. After 2 hours, the touch screen died, and the oven door has been locked ever since. I called Samsung for repair service that evening and was told I would be contacted the following morning for a service call either that afternoon or the following day. Neither happened, so I called Samsung back and got the royal run-around of scripted answers. This time I was told the repair person would contact me within 24 business hours to set up a repair time, and that the repair people are very busy. Well that is because Samsung sells inferior products! I asked for a supervisor, and was put on hold for 20 minutes, no answer, so I finally hung up. I went on the website and entered my reference number, only to find out that I am supposedly scheduled for repair on 11/12. That is 9 days after I called for repair! No one has contacted me to confirm this yet. I emailed the service person to request a sooner day, but I do not expect to hear back from them, nor do I expect them to even show up really. If I could throw this range away I would, but it is so new and I cannot afford to replace it. I will NEVER even consider buying anything Samsung during my lifetime again. They do not care about their products or the consumers who buy them. BEWARE!

If you are considering purchasing a Samsung dishwasher, DONT. If you spend a penny on a Samsung dishwasher, its a penny too much, you might as well throw that money in the garbage. I am pro Samsung for many things, we own several Samsung TVs, phones, washer, dryer, fridge, stove, microwave, DVD players and I am happy with every one of those products, but the dishwasher is another story.The racking system is horrible, so your dishes dont fit properly, they dont stay in place. We have tried every possible layout and nothing works good. No exaggerating, 90% of the dishes come out dirty, especially the top rack items. Drinking glasses, coffee mugs, etc NEVER EVER come out clean. They always have crumb like substances dried into them, requiring us to then soak the glasses in the sink for a while to try to loosen the residue enough for me to clean them. And dont waste your time writing their customer services, because its a total waste of your time. And yes, we take very good care of our appliances, and clean out the drain, the sprayer, everything they recommend and it doesnt do a stitch of good. My best advice, go with another brand for a dishwasher.

I purchased a brand new Samsung dishwasher from Home Depot less than a year ago. One day, my dishwasher decided to not turn on. I called Home Depot Support, they sent me to Samsung support. Samsung was great at first, they were able to get a repairman out within two days. Repairman came to my home, looked at my dishwasher and told me I needed a new circuit board. He would have to order it and come back sometime next week. Okay great. Here’s where things went downhill. He proceeded to tell me I needed to hire someone to come uninstall my dishwasher so that he can work on it. I will then have to hire someone again to come out and reinstall it once Samsung fixes it. What the hell!

I purchased a Samsung convection range/oven on 5/30/2014 from Best Buy for $770. I dont do a great deal of baking, but mostly casseroles, meats, etc. I believe baking cakes or cookies would have tipped me off earlier that the oven wasnt heating right. Over the last few months I noticed that it was taking much longer than usual for the food to cook. One evening when I opened the door to pull out a chicken casserole, the chicken was raw inside and the rice was crunchy. The oven was set at 400 degrees but I could hold my hand in the oven and it only felt warm. I am going to buy a new oven and you can be sure it wont be a Samsung. As a note, I also purchased a Samsung dishwasher which is 3-years old and Ive already replaced the pump and it looks like it needs to be replaced again.

I bought a Samsung RS25H511SR from Home Depot 5 Years ago and have had nothing but issues. We also purchased a 3 year warranty to cover the fridge. So 3 months first issue goes into demo mode. We tried everything that the internet said to. Made the call, guy came out and had to reset fridge computer. Six months fan went out, 18 months the freezer control board went out. So our warranty had a 3 time lemon rule. Cool new fridge right? No! Had to be same part. So we went on like this till warranty ran out and they would not renew warranty. So stuck with a fridge that has cost me thousands of dollars in food not to mention the $1500 I paid for it. Stay away from Samsung and Home Depot

Samsung Refrigerator RF31FMedbsr/aa - Nothing but problems with the ice maker. Have had it work on it once already. It freeze up and makes no ice. Too expensive of a product to recommend.

The products might be pretty however they are garbage. Over 2k on a fridge, numerous repairs in 1 year having to take time off work for service calls, loss of groceries due to it going onto demo mode. They being Samsung you would think they stand by the product... Nope. Executive support after 8 emails they tried to sell me a extended warranty that I already purchase. Last Samsung product I ever purchase.

French door bottom freezer with middle draw. Icemaker overflows, appliance repair company said there is no fix. Samsung danced around for weeks before we contacted the attorney general for a resolution. Finally Home Depot forced Samsung to buy back this paperweight. Nothing was happening until we took steps with the AG and they contacted Home Depot whom we bought this from. Home Depot was extraordinary in helping to get our refund.

Ive never had a dishwasher last such a short time in a little over a year. lt quit running, an expensive control board will probably fix it for a little while, Samsung better get its act together on their appliances or they will give Lowes a black eye.

Spent 3 months with this service provider to fix my Samsung refrigerator. The results are my refrigerator is still not working after 100 days back and forth with the service. The service was covered by Samsung due to some product issue. But after spending hours to diagnosis and fix the issue, the fridge is still not working. Since then, I can never get contact to follow up again. Really sad that all the time is wasted and spent lots of time and money on it. Should buy a brand new fridge from the first beginning.

I have purchased a refrigerator of Samsung because that time I think its good but I am wrong that time. There is no any product reliability and worst customer service in every parameter. Very bad experience. They didnt help for their customers. I already sent a mail to CEOs, technical dept. But there is no solution about my concern. Only 1 month ago warranty expired & they are not doing any kind of goodwill. Actually I learnt from this concern they dont want that customer again purchase their product in future.

We purchased a Samsung RF323TE French Door Refrigerator with a Bottom Freezer and Ice Maker in approximately November 2012. Things were working fine until we started noticing a foul smell (like urine) coming from the water out of the dispenser. The water and ice then tasting bad as well. I thought it was the filter, so I bought a new filter, replaced it, and flushed it with several gallons of water through the dispenser as instructed. This worked for about a week, and then the problem returned. I thought I just got a bad filter, so I put a new one in and repeated the process. Shortly after, the problem is now back. I went to the Samsung website to try and troubleshoot it, but I could not find nor enter the model number. I got an error message saying the model number was not found! I have not called them, and I am not sure if we bought the extended warranty from Lowes, but the reports I have read are very discouraging. I will definitely report back, and do more research before my next purchase. Samsung will be hard pressed to get any more of my business.

Ice maker will constantly freeze over. Inside the back panel will turn into a block of ice freezing up the fan. Very expensive for an appliance that lasts four years (or less). Save yourself the hassle and money and roll the dice on another brand. Purchased July 2015. Must replace after only 4.5 years. Thats pitiful for a $2000+ appliance. While out shopping to replace ALL the Samsung refrigerators appear to have the same basic mechanisms inside. I wouldnt take the chance.

We purchased a Samsung dishwasher in March of 2014. It is now Sept 2015 and the dishwasher has broken down 6 times (7 counting the fact that it is currently not working). Weve been in contact with Samsung multiple times. Was told to fax all receipts of repairs and orig receipt of purchase. We did that only to be told there was nothing they could do. We definitely bought a lemon. We have found that PA has a lemon law and we are checking into that avenue. We feel that Samsung company should have replaced this appliance, but they kept saying it had to break down with the same issue 3 times in a certain period of time before they would replace. The issues were sometimes different. We would never purchase another Samsung dishwasher - or any Samsung product.

We purchased a Samsung French-door refrigerator and have experienced the same problems as many reviews I have read. Loud noises from the back, poor cooling in the refrigerator, and water leaking out from under the drawers in the bottom. We are really not satisfied and now looking to replace our refrigerator.

Our Samsung 26 cu ft french door refrigerator (RF267AERS) is only 4 years old and were shopping for a new one. The coils in the back of the fridge behind the plastic panel freeze up and block the fan. The fan gets louder and louder until we unload the whole thing and take an entire day to defrost it. Sometimes the ice on the coils does melt and then it flows down under the deli drawer and inside the deli drawer because of the frozen up drain hole (also behind the plastic panel). I often have to break up sheets of ice under the deli drawer as well. The seals on the fridge doors are already breaking too! I called Samsung and gave them my model number and told them the problem and they told me to call a certified repair company. From the research Ive done online that will cost me $300 and they will just do what we have done which is to defrost the coils, then it will just happen all over again. Ill never buy another Samsung.

I bought the dishwasher almost 6 years ago from Lowes and it has been repaired twice for the same issue! This time it is no longer under the purchased EXTENDED warranty and is costing me nearly $300 to repair! NOT happy!

Samsung Fridge RF28HFEDBSR. Yes another bad review. We bought the fridge 6/9/2014 when it was new and not more than a month old. The ice maker goes out. They replace the ice maker and 2 months later it freezes on us. This time they sent out a repairman with a hair dryer, yes, a HAIR DRYER and defrosted the problem. Fixed for 2 days. I have had the dance of the repair and replace for 3 years now. We keep buying the warranty and they keep fixing and replacing. You would think they would have a fix for this by now. Why havent they offered to replace the fridge? I no longer own any Samsung products.

I own a Samsung Refrigerator model RT33FARZASP/TL, purchased two and half years ago. The refrigerator bears 10 years warranty which is not cooling at all. I lodged a complaint with Samsung customer care, they sent their representative who said gas of the refrigerator has leaked out and I have to pay for the visiting charges and gas filling charges plus parts. When I said, its under warranty, he said warranty is only for compressor. I argued gas remains in the compressor only, and if it has leaked that means the compressor is not good but he didnt accept my argument and insisted to pay the cost of repair. Gas filling will be done by them on 30.04.2017. Earlier I had been using other brands, normally they work 10-15 years flawless.

Range NX58H5600SS: Bad experience with this range. I was smelling gas and I call my gas company, I have warranty with them. I was so mad because its been over 3 weeks trying to resolve this problem, I spent like $800 on this range. They told me Samsung dont make this part any long or its on back order. Now I think I have to buy a new stove. I will not be buying this brand. Customer service is horrible. I have this stove less than 2 years. I had another old stove which lasted over 20 years and no problems. I am very frustrated. Why would they discontinue a parts and the stove is still selling in stores.

My experience with Samsung products is varied. I had a great Galaxy 5, but a not so great newer Samsung phone, my Samsung oven works well and looks good, but my Samsung refrigerators double door design is clunky.

We purchased this Samsung refrigerator R271 based on the name and also word of mouth from other people, a big mistake. This past Thanksgiving November 2012, we found water under the vegetable bins, then the freezer stopped working. I called the repair service, waited a week for him to show up, then another week for a new compressor. Five weeks later, at Christmas, it was the same thing, except now the freezer and the top portion of the fridge is broken. I called Samsung, only to be told that basically they do not stand behind their products. I will never buy another Samsung appliance again.

Returned home after 3 hour absence to find my 3 year old Samsung microwave baking a non existent potato. The menu was flashing baking potato. I have no idea how long it was on and turning it off & on twice did not help. I ended up shutting down the fuse on the circuit board. Repairs totaled $175. Totally unacceptable. I am elderly and live alone so no question of excessive use. I wish I had seen this review forum first and I would not have repaired it at all. Very unhappy...

My Samsung French door 28 cu. ft. refrigerator was purchased in April 2011 from Lowes. It cost $2,800.00; that’s a lot of money. I had a Samsung washer and dryer and a big screen TV that I was happy with, and was not aware of any problems with their refrigerators. The other day, I tried to get ice from the dispenser and no ice came out; just water. I called Samsung and they told me to reset the icemaker. I told them we had ice but none would come out of the dispenser. We cleaned out the old ice, reset the icemaker, and waited 24 hours like they said. The ice maker made ice but none would come out of the dispenser. I called them back, and they said they would send out someone to look at it, but could not tell me how much it would cost.For some reason, I did not purchase an extended warranty; I have it on everything else. About a few days after purchasing fridge, my brother-in-law died and my husband had a heart attack at the funeral so I did not think about the warranty about a week later. I called Lowes trying to get one, and they could not as it was a week later. Then I called Samsung, and they would not give me an extended warranty; so I have none. Now I am left with a $2,800.00 fridge with no ice or pay the high price for a service man to fix it. We are seniors, and you would think that the icemaker would work longer that than 2 years. I have never had an icemaker go out on much cheaper fridges. Sorry, but this sucks.

Why did I fall for them, they make nice T.V.s so Ill buy a fridge? Ice machine clearly defective (see 100s of complaints) AND the door has an alarm when its not closed all the way. WHY DONT THEY JUST MAKE A DOOR THAT CLOSES PROPERLY. They know they made an expensive, poorly designed product that 100,000s of people bought, but they wont admit its defective. Never again Samsung!

Bought French Door refrigerator (RF263AEBP) in 2011 from Lowes. Bought the 4 year extended warranty. In September 2013 the fridge coil froze. Tech came out and replaced fan and shroud. Now 2014 it is freezing again. Search reveals it is a common and known problem by Samsung and they have not fixed even after class action in 2010. They have not come out with a permanent fix. They should do a recall. My extended warranty runs out next year a month before this will probably happen again.

Just wanted to warn anyone buying a new refrigerator... DO NOT buy Samsung. I have had service out 4 times for my 1 1/2 year old refrigerator. They even replaced the ice maker once. It freezes up every day and leaks through the door. See pictures. One of the service techs said it is a design flaw. Samsung will not make good on it.

My wife and I bought all new Samsung appliances 2 years ago. First the dishwasher failed. They couldnt find anyone in my area to work on it and made no attempt to honor the warranty. Did repairs myself. The refrigerator has been nothing but issues freezing the coil up, the fan being bound in ice and now the ice maker died. 1 week ago the microwave died and it now need the whole control panel. Samsung has been useless in resolving these issues so Im stuck fixing them myself. What a huge waste of money. Do not buy Samsung appliances. Guess my stove will be next.

This unit is very easy to operate. The stove top cleans easily if maintained properly per instructions. The oven temp is accurate. Very attractive when set in place. The stove top burners are great. They vary in size for any sized pan or skillet.

Since purchasing my refrigerator, weve had to replace the shelving on both doors a total of 10 times at a cost of $41.00 per shelf. The plastic around the interior shelf and drawer systems has also broken. I researched the product and found the shelving was determined to be defective. I contacted Samsung to see if they provided alternative replacement shelving to replace the defective shelving. First off I attempted to chat with a Samsung representative, they could not understand English and I was asked to to simplify my words. I then called Samsung and was told they did not have an alternative replacement, they would not provide replacement shelving, they would not discount the cost of the replacement shelving, and basically notify me there was nothing they could or would do. I am a long time Samsung customer, and I will never purchase another Samsung phone, computer, television, or appliance from this corporation. The original cost of this refrigerator was $1,300 and I was told it had it should last an estimated 10 years, which is a joke. The problems started when 3 months after it was purchased. I work with manufacturers of appliances on a daily basis as a regional manager in the multi-family housing industry and have never had a company care less than the Samsung customer service agent I spoke with. To not even offer the known defective replacements parts at a discount is unheard of.