Beware of Samsung appliances. The only good outcome of the whole experience was that my refrigerator broke and could not be repaired 2 months before my 1 year warranty expired. Customer service was atrocious. I will never purchase a Samsung product, of any kind, ever again.

DMT800RHS - Dont purchase this item if you have Granite countertops. They only make top mounting brackets. They do not make side mounting brackets. This leaves the dishwasher unstable which continues to cause other issues.. This seems to me to be a design flaw! After reading some of the other complaints, I also agree that there has always been a horrible smell in this dishwasher as well! Very, very unhappy customer!

The salesperson raved about this dishwasher. We were told it was the top of the line. In fact, it was on back order and we waited three months for it to be delivered. The warranty was for 12 months. The dishwasher began to have trouble one day after the warranty and Samsung would not send a technician. It would run for about 5 minutes and then stop. It wasnt draining. In the two years we have had the dishwasher it has been fixed four times. A month ago it stopped working completely. The motor is toast. We decided after putting $400 into repairs that we werent willing to put any more money into it. Today we purchased a new dishwasher and its safe to say its not a Samsung. Im completely disappointed.

Owned Samsung fridge 2 1/2 yrs., water leaked into both produce drawers for some time. After much research, it appeared this is common and not worth the repair attempt so Ive lived with it. Freezer appeared to thaw and refreeze slightly since purchase, does not open adequately, and now has defrosted completely. All food is a loss, doubt I will be able to find anyone who will even agree to work on it. Junk, junk, junk. Period. I would give a negative rating if possible.

Samsung is a joke. We have a refrig, under warranty. They sent a tech 3 times, 3rd time (after charging us a total of $220) declared nonrepairable and theyd send a check for the invoice total (we submitted all they asked for, including a photo that wed cut the cord!). Promised refund on 9/12/2018. 10/12/2018 the chat guy doesnt answer. Nothing sent. They have trained people to keep you in a crazy loop that makes you think theyre working on the problem. In the end, nothing has happened but empty promises. Do NOT purchase SAMSUNG. Theres a reason for the low rating.

I bought this refrigerator 3 years ago RB195ZASH. It look good but now this thing wont stop at all. Ill stay on the whole time and I notice the ice maker is not working anymore. I just dont want to put more money into it after seeing all this complaints. Now I know what to do. I wont buy a samsung refrigerator again for sure.... Thanks everyone for sharing your experiences, sometimes we have to learn the hard way... bye

We needed a new larger refrigerator. We considered many brands with the middle (third drawer) and we got a great deal on this refrigerator paying $1,700 for a refrigerator listed at >$3,200. We were even able to get the sale price on our special order of white rather than brushed metal. We love the versatility of the middle pull-out door. The bottom freezer with its upper pull out bin is very useful.

Refrigerator freezer stopped working first and the inside stopped soon after. After calling Sears out to repair they diagnosed it as the sealed refrigerator system stopped working. This was covered by Samsungs factory warranty, (covered for 5 years). After contacting Samsung they had 3 techs come out over the course of 3 weeks trying to repair it. They could not and said we would receive a new unit in 48 hours. After no contact in 48 hrs. I called and they had to do the paperwork. After calling several times for updates. They decided to refund our money because they did not have the same unit. It has been over a month since the unit stopped working. We are now waiting for our refund. They say it takes between 7 to 14 days but the Samsung Reps. say thats not true. They wait the full 14 days to refund the money. So if your fridge stops working please check your Warranty that comes with the fridge even if you dont have a store warranty. The warranty information is in your refrigerator manual. The number for Samsung is on the back of the manual or your decal inside of your fridge.

Pros: Im still not a fan of the look of the four door, but it is practical. The fourth door temp can be adjusted as opposed to leaving it as a freezer. We dont much frozen food so, this is fairly convenient. Cons: Cabinet depth is 24. We paid a lot of extra money for a cabinet depth refrigerator that stick out an extra 4 inches. The ice maker doesnt work well either.

My stove caught fire... enough said! Do not buy any Samsung stoves.

Samsung rf28hmedbsr - We have had 4 in 2 months and have had nothing but problems with customer service. It is the worst and very unfriendly. Still Samsung cannot tell us why the fridge just stops chilling and ruins all our food, twice! The third time we were home and saved the food. Just received 4th and hope it works. Repairman said he would never own a Samsung! Nice! If this one breaks, then Whirlpool here we come, just like the repairman said!

I purchased my Samsung refrigerator June, 2015. Within 6 weeks, water started leaking from under the freezer. I called Samsung customer service who attempted to give me some how-to information. This did not work. For over 1 year Ive tried to rectify the problem via Samsung until they finally said, sucks to be you!, your appliance is out of warranty. I pushed the issue and was told to submit receipts, which are on thermo paper and no longer readable. It has been determined to be un-repairable because there is no Samsung service repair in my area. Likely a simple adjustment needs to be done, but Samsung will not authorize repair. They tell me that I will have to send in the paperwork, all labels from appliance, the cord (plus a video of me cutting said cord), and they will review the file and send me a check... OK... let me trust that process.

Samsung fridge with the drink drawer is the smarter purchase I've made! I purchased the 'Samsung - 28.2 Cu. Ft. 4-Door French Door Apps Refrigerator with Thru-the-Door Ice and Water - Stainless steel -Model:RF28HMELBSR" 3 years ago and have never regretted it. The fridge is a powerhouse with cool features. The drink drawer is SO awesome! It keeps our soda and beer cool and out of the way! It has a mini-touchscreen that plays Pandora, shows our calendar, weather and news, plus has an app for drawing notes. The connection isn't always stable and the phone mirroring app never worked, but I don't care. It's really cool. Keeps the food fresh, the freezer is large and has a drawer for small items as well. The shelves are movable and it looks lovely. I totally recommend it!

Problems since first day... We purchased all our new appliances for our new home to be delivered Feb. 28, 2014. We are very happy with the fridge, washer, dryer. Not so happy with the over the stove microwave as it does not seem to pull in the steam at all and it goes all over the front of the cupboards and underneath as well. And steam drips down the tiled backsplash. The dishwasher is a whole other story. The young fellow brings it in and installs it. While testing it water flooded out the bottom of it. He tried several things but could not figure it out. He called his office and told them the problem and they said they would send out another dishwasher the next day. He then leaves. I go downstairs to get something from the freezer and there is water all over the floor at the bottom of the stairs. I call the store and he comes back. I asked him why he would leave when he knew there was a problem. He had forgot to connect something so he fixed it and returned the next day with another dishwasher. This is number 2... So he does all the connections and lo and behold, water comes spewing out the bottom again! He did try to conquer the problem but to no avail. He called and told the girl at the office about it and they said they would send out another one. This is all in the first week of us supposedly trying to enjoy moving into our new home. So a few days go by and along comes dishwasher number three with two fellows to install it. One does all the work while the other one just lolls around on my new engineered hardwood floor. I wanted to scream!! I was afraid by the time this was figured out I would have a whole lot of marks on the floor. They were here for over two hours and yet again it leaked. Really?? I called the appliance store and complained non-stop like a lunatic because of frustration and to get right down to it, anger. They suggested that I try to pick out a different line of dishwasher. I said I wanted the one that matched all the other appliances. Would they be willing to trade them all out? Well, of course not. So yet again along comes dishwasher number 4 with yet another installer. He installed it and did a quick test and yay! It didnt leak. The next day, water on the floor. In the meantime, I am back at work and have to arrange these visits with repairmen for before I start work at 4 in the afternoon. So, I call the appliance store and rant again. They make an appointment for me with one of the salespeople at a different location. We purchased from a large retailer on 149 Street, Edmonton. They sent us to the 47 Avenue one which is a fair distance from where we live. We went in and it seemed like the salesperson felt we were being unreasonable. I asked him if this kind of product and service would make him happy and would he like it if his time was taken up with this. Long and short, he tried to get us to change to another line and we said no. So he said he would give us $200 off. Big deal. But it was better than nothing. They said they had never had this kind of problem before, so we said lucky us, being the one off. So again back to a number of visits from a serviceman. We were told that maybe our water temperature was too high and this was causing a problem. The temperature of our water was lower than what it gets to on the sanitize cycle by 35 degrees so that seems to be a load of you know what. Then he said it was this part at the front of the dishwasher so he replaced that. Still leaking. I give up and just keep putting a dishtowel under it to catch the leaks and save the hardwood floor. Three years go by (not quite) and now besides the leak it stops draining on occasion and the OE light comes on. I call another repair place that services Samsung products. The guy comes out and says that he needs to replace a part so we do that. He sets up a test and promptly leaves. It hits the rinse cycle and water comes spewing out the bottom again but it did drain. Call them back and have to wait a couple of weeks and he comes out and did something to it and said if there were any problems to call them after Christmas because they would now be closed until after the New Year. Yay!! The third visit he comes out to repair it and now the stupid thing will not do anything. It will not fill even at the beginning to start the leaking process or the OE light to come on, just sits there. I do feel for him as he seems to be a very nice man but now he is waiting to hear back from the Samsung technical help desk to get back to him with some things to try. He tried to replace the circuit panel, but the new one did the same thing as the old. He got out some manual and tried to do some troubleshooting and nothing happened. He checked the pump but that was ok. He checked the overflow sensors and they were fine. Before he came out for the third time I ran it through five cycles. On the normal cycle it did what it was supposed to do and no leaking. Same with the Heavy cycle and Delicate. Did the Quick cycle and it leaked but it did empty. On the Pots and Pans the OE light came on and it did not drain and it leaked. After he tried all he could think to try on the last (third) visit it wont do anything but the lights do come on, just no action. I thought I could just go back to putting the towel on the floor and maybe have to try draining it manually or with some luck maybe it would work when I held down the drain button (sometimes it did and sometimes, no). So here we are with the mother of all dishwashers that looks nice but is totally useless. And I get the distinct pleasure of washing dishes. I dont mind doing that when I feel like it but not all the time because I have to. We will wait now to see if Samsung tech came up with anything for our poor repairman. If not we will ask for our money back on the repair that was useless and go buy a dishwasher from a reputable appliance store from reputable salesperson after doing a lot of research to find out what one would be the most... reputable and reliable. Because we know now for sure that it is not Samsung and we did not care for the service from the place we purchased from originally.

I have an STH9207 Over the Range Microwave. About 4 months ago, it (like many/most other similar models) went completely dead. After a huge amount of bureaucracy, I finally got Samsung to send someone out to look at it. The repairman was very familiar with the problem as he had already replaced MANY transformers in these microwaves previously. A quick look on the internet and it became apparent to me that I was the proud owner of a lemon. Nevertheless, the repair agency replaced the transformer in my microwave. Today, the microwave went dead again. I called Samsung and told them that. Obviously, their fix isnt fixing the units and that I would appreciate a replacement or a refund. The lady told me that they cant do that. Instead, they can only pay to have the unit fixed. Then, she looked at my purchase date and discovered that I was/am ONE week out of warranty. Likewise, she informed me that even though the unit was just repaired for the same problem a few months ago, they have no responsibility to make sure that the repair lasts. Honestly, Im temped to take Samsung to Small Claims Court. Its doubtful that they will send an attorney to represent them, but, even if they do, Ill present a ton of data supporting the fact that their microwaves are defective and that I am not the first one with such a problem. We can only hope that people look at this website before they invest in any Samsung appliance or product.

We purchased a Samsung refrigerator, microwave, and dishwasher to upgrade our kitchen. It has not been a year and the refrigerator is having all the problems in the other complaints stated by other people - wow!!! My family is in shocked to see the new product making this loud noise. The third party repairman supposedly fixed the ice maker advising this is a known problem but Samsung continue to put these products on the market - this should be a crime - this is so unfair to the consumers - I am going to write write write and talk talk talk until someone stop these defected refrigerators from being purchased - how many complaints do they have to receive? THE REFRIGERATORS ARE DEFECTED!!!

Samsung warranty repair technicians have come to service my ice maker 4 times, once the ice maker was replaced, but didnt make a difference. The techs simply said there isnt a problem, even when I showed them the ice maker doesnt work! They are like robots and they would not document that they could not fix the refrigerator. I gave up calling them out. I hired two independent repair people and they came out and said it is unrepairable and a design flaw.

They know the fridge/icemaker malfunctions. Even their repair guys say so. If I could leave a minus star review I would. If you are smart, buy from anyone else...except a Whirlpool...unfortunately they are even worse!

I have a three-year-old Samsung side-by-side fridge that cost me $1000. Suddenly last month, it started to make a noise like a motorboat. I didnt think that a fridge less than 3 years old should be having issues, as I have had many refrigerators that lasted me 15 years or more with no repairs needed. None were Samsung. Well, I called Samsung and they were not willing to do anything for me. I had to call and ask for a supervisor who was not willing to make any concessions. Finally, after telling me multiple times that the fridge is out of warranty, she says she will pay for the parts but I had to pay for the installation myself.I am on a fixed budget and the repairman, theirs, wanted $250.00 to do the job. My son can do it for me for free - all we needed was the part. So I asked them to send me the parts then for free as they offered, but she said no, I HAD to use their service people or it would void the warranty. What warranty? Didnt you just tell me 5 times that I was out of warranty? She said it would void the warranty. This is a runaround and I am looking to find out if anyone else is having this problem with their fridge. The evaporation coil freezes up on the fridge side, and I was told I needed a Temperature Defrost sensor. I found one locally and am going to install it myself, but I had to make twenty phone calls in order to find one. The part costs $11!! Rip off company, lousy products and poor customer service. Dont ever buy a Samsung fridge!

I purchased a Stainless Steel counter depth French door refrigerator w/ drawer freezer at a premium price through Lowes. Within 7 months, the ice maker stopped working and a noise like a motor straining to work started. That issue was taken care of with a service call. Then it happened again. This time, I called Samsung and the girl I spoke to wanted me to remove the ice maker unit. The owners manual said not to do that so I had another service call. This time, a new ice maker was ordered and installed. Immediately after this call, a single click could be heard maybe once an hour. Then a noise like a compressor turning on started and lasts from 5 to 12 seconds sometimes 4 or more times a day.Now the noise like a motor straining is starting again. The ice maker stopped working, and now the ice maker started working again. This refrigerator makes more noise than my dishwasher! So, I am going to have to call for service again. Three service calls in just over 2 years is ridiculous!! I had my last refrigerator - basic with no ice maker - for over 20 years and no problems like this!!!

I spent over $2500 for a new Samsung counter depth refrigerator in mid 2015 after I remodel my kitchen. It works fine for about 1 1/2 year. After 1 1/2 year, I started to have problems. A year ago the freezer will not go down to the temperature I set. Even I set it to minor 8 degree F, it only went down 15 degree F. I was advised by some website to reset the refrigerator by turning off the power overnight. I did and it worked again. Six months ago, no ice came out from the ice maker. I open the ice maker and found it completely frozen. I turned the power off and blow some warm air to melt the ice. After I removed the ice, it worked again.A couple weeks ago, the freezer warmed up again. This time, I know resetting the refrigerator can only solve the problem for a few months so I called Samsung service center. A technical came, open the freezer and spent half an hours checking. He told me that defrost sensor went bad and the ice built up blocking the cold air from entering the freezer. Also the cover needed to be replaced. I ask him if the repair will take care of the ice maker frozen problem. He told me that it is a different problem and many people have the same problem due to design issue and Samsung offered to repair it free even warranty expired. I called Samsung but with no luck, Samsung refused to have it fixed. Repairing the ice maker will cost another $400.The technician left and 2 days later, another technician came with the parts. He did some more checking and told me that the cover did not need to be replaced but the control board did not send power to the heater. Unfortunately, the previous technician did not check the control board so he need to order the control board and will come back later. He told me that I should purchase extended warranty. I went to online chat with Samsungs Chat site and was told that I can purchase extend warranty even the refrigerator warranty expired. The gentlemen even told me that the I should get some discount for the current repair if I elected to purchase extended warranty. He gave me the number to call.I called Samsung extended warranty department and found out that extend warranty cost $550 a year and will be effective 30 days after all repairs were done and I needed to show them receipts of all repairs. There will be no discount to current repair either. I was surprised that extended warranty cost $550/year for a refrigerator. The conclusion was the refrigerator will experience problems very often, maybe an average of once a year because average repair cost will be 4 to 5 hundred dollar each time. This policy tells us to expect Samsung refrigerator to be repaired once a year.This morning, I found out that the water dispenser at the refrigerator started leaking. Oh boy, another problem I have to deal with. I did a quick estimate. It will cost me about $1450 to have everything repaired and spend $550 for a one year extended warranty. That is $2000. Should I buy a new one instead. My last refrigerator was a 20 years old GE. It is still in the garage working fine. The other one was a 35 years old Whirlpool. I gave it away when I purchased the Samsung. My GE and Whirlpool gave me a combined 55 years of trouble free service while the Samsung gave me 3 problems in 2 1/2 years.

Hoping you can give me suggestion to file a significant complaint to Samsung regarding my side by side refrigerator (RS554NRUASL). We bought this two years ago for our second home from which we only used during Christmas and summer or about a total of less than five months. Due to the pandemic, we again use it since August but the unit was already DEFECTIVE. We filed a complaint thru the Samsung website but they only accept queries for their digital units. There was even an option in their website to complain to the Samsung CEO, from which I did, but to no avail. We are also in touch with the local service rep of Samsung since the the first week of September, paid a big amount for parts and service but the unit is still DEFECTIVE! Please help.

The freezer portion of the French door Samsung is small as the water/ice dispenser takes up too much space. The other side is also small but not as small as the freezer section.

We purchased a Samsung side-by-side refrigerator (RH25H5611SR/AA) in June 2016 from Sears. In December, the circulating fan in the refrigerator side gave out. Do a search - this is a continuing problem for Samsung refrigerators, across many models. It took 3 weeks and many phone calls before the service guy showed up and finally fixed it with a replacement part in less than 15 minutes. Three days ago, the same thing happened to the freezer side. Sometimes the fan runs (noisily) and it cools, mostly it doesnt and the freezer sits at about 45 degrees with water from melting ice running out the front. So I started a service request online late Tuesday evening. Thursday noon, Samsung called. I had to play along with their script for troubleshooting which is a huge OMG waste of time. Finally, everything looked good, the support person assured me - I would just have to monitor it for 24 hours (they are expecting a miraculous healing?), then I could call back and schedule an repair appointment. Okay - I called the next day, same time. Now let me mention, this refrigerator was a floor model. So it was sold more than a year after it was made. We were assured it would be under warranty. BUT - it fails Samsungs automated warranty approval application - so the same as the first time, when I called back they tell me it isnt under warranty. They have the sales receipt I sent the first time, which was approved - theyre reading it - but they get stuck because they cant read past the delivery date on top to the bottom where the purchase date is shown. So they tell me its not a valid receipt. They tell me its a delivery receipt (it isnt - just a planned delivery time 7 am-12 pm is shown). Both dates are still in warranty, but in the end they tell me I have to submit the same receipt again. Its Friday. Another 3 or 4 day delay until whoever approves receipts looks at it. Instant rejection, 3 days to reprocess. So earliest, Monday or Tuesday I may get called back and with luck only wait another week until the service guy shows up. My old refrigerator in the garage has been running 19 years without a hiccup. Samsung - exploding washers, defective refrigerators and customer service that would make Comcast proud. Honestly, I wouldnt buy toilet paper from that company.

We purchased the induction stove Nov 2013. Paid around $2000 and now it is trash. Called customer service and they said I needed a repair person. E-84 shows up on the screen and nothing works. I shut off power to try and reset and nothing worked. Repairs could be very expensive from some information I got so I am not going to take a chance and waste more money. I will not buy any Samsung products in the future.

I have been trying to get a refrigerator repaired for 2 weeks. The serviceman who initially came to look at it said Samsung is having a lot of problems with it, but is not doing anything about it. I have spoken to customer service at least 20 times. I have spent many hours on hold, and been disconnected at least 4 times. I have also been told they cannot connect me to a manager, because there were none available. They have finally agreed to pay for the repair, but are unable to find the part to fix a 4 year old fridge in less than 4 weeks. I have been told many times my case will be escalated to the next level, but it never is. I have also been told is it approved for a replacement, but no one can ever seem to figure out how to get that commitment into the computer, so nothing ever happens. The customer service people are only able to type the problem into their computer, never to do anything to fix it. If I hear I understand one more time, Im going to kill someone. It is by far the most incompetent, useless customer service department I have ever dealt with. Couple that with an appliance that is of very poor quality, please avoid it at all costs.

We have had our Samsung appliances for a little over 2 months now. The appliances were installed by qualified tradesmen, and today me le light came on the dishwasher. We are not happy with our appliances and just watched market place and they got a lousy rating. I am going to try and get my money back. Never would I recommend a Samsung appliance.

Most of the time most of the dishes are clean, but coffee grounds and such are thrown up into the cups and glasses on the top rack. Stuff in the bottom is okay, as are things in that top drawer for silverware. The dishes are always rinsed off and loaded carefully. Its annoying to always have to check the inside of the cups and glasses. Pots usually get clean on the pots and pans cycle, unless there is stuck on food.

The microwave just stopped working suddenly and displayed the error code SE. My husband was able to find a YouTube video on how to get it working again. It worked for a few weeks and then happened again. My husband fixed it AGAIN and it works for a while then went out again, and again, and again. Each time the fix lasted for a shorter time period until it just would go back to the error immediately. I cannot understand how companies such as Samsung are allowed to make products like this and rip off their customers. We havent had the microwave long...probably 3-4 years but it seems nowadays you cant expect anything you buy to last long no matter what you pay for them. It is completely IGNORANT that Samsung manufactures these over the range microwave models that dont vent well and the control panel is directly over the burner of the range where you boil water. Seriously? STAY AWAY FROM SAMSUNG MICROWAVES!!!

I purchased the Samsung RF263BEAESR. I purchased in 2012. A year ago the ice machine began freezing to the point where the machine would not make ice. Now the motor is making a loud noise. It keeps me up at night and its began a week ago. I called Samsung customer service and they were so nasty. It left me with such a bad impression. I spent $3000 on a refrigerator and just 3 years later its giving my family problems. I dont have the money to purchase another refrigerator and I think its just not fair. Samsung should care about their customers and fix the problems people are having with these refrigerator. These products should last me at least 8 years problem free!

We purchased all 4 appliances from Samsung when we moved into our new home (Refrigerator, stove, over-the-range microwave, and dishwasher). A package deal from the former Future Shop chain. Total price was just over $4,500 for the stainless steel set. Within one year, things started to fail. The fan on the convection stove stopped one month after the warranty ended. I fixed it myself to the tune of $90. 2 years on, the dishwasher grew louder and louder. The dishes never cleaned 100% perfectly. Eventually we had to wash the dishes when nobody was home (That loud). 36 months after purchase, the refrigerator began to ice up and stopped working. Two repair bills and 2 loads of spoiled food. We gave up on it and had to replace it. Repair bills were $200. Lost groceries were $250. New Frigidaire price? = $2500+. At the anniversary of year 4, the dishwasher quit. Bosch replacement? - $800.Now the microwave. The plastic door hook broke inside. I had to rig the tension spring onto another inside part so it would work. Then the top, plastic grill broke. The screw clips fatigued and split causing the grill to fall. Now the door wont close and the replacement part isnt made anymore. Cost to replace the microwave? - Still looking today (Probably +$500). So there you have it friends. DONT BUY SAMSUNG.

The Samsung microwave SMH8165ST was purchased approximately 2 years ago from Lowes. First the light kept coming on and off by itself for a day or two. We unplugged overnight, same thing. Then the SE code came on. We looked online and there were many, many complaints about the SE code and at the same age of microwave as ours. Some people suggested taking off the touch board, replugging everything and putting it back. For some it worked. We simply plugged and unplugged the wires inside, replaced. Now the microwave is completely dead. Customer service just gave me a number to buy a new keypad. No more Samsung for us.

Purchased Samsung model RF263AEBP french door less than 2 yrs back of refrigerator inside where fan is froze. Had repairman come out and he put some type of foil on it and the fan started working again, cost 200.00. Now 3/29/16 it started again. Wonder how much it will be this time. I would not recommend Samsung to anyone!!!

Do not purchase a Samsung any type refrigerator!! We bought a side by side in July of 2013. In less than a year we had to have the ice machine completely replaced and now at just 17 months into ownership we have had a nightmare of a time with this piece of crap machine!!! The control panel completely froze and they replaced that didnt work, they then replaced the mother board again didnt work and now they are replacing the freezer door and the fan in the freezer!! What a colossal waste of money!!! Buyer Beware!!!!!

Bought the brand new RF22K9581SR refrigerator with the computer panel in the door. Paid over $5,000.00 for it and I have never seen anything that scratches so easily. It is a beautiful refrigerator but even the glass pressing against the water dispenser lever scratches it. Shows all traces of fingerprints. You would think for an appliances that costs over $5,000.00 they would pay attention to that. I called Samsung and the agent did not even care.

Ice maker problems. Ice bin will not come out of the fridge.. Called Samsung... Took info from me... Gave me appliance company that does their warranted work. Fridge is two months old. Appliance company said it will be three weeks till they can come... I tried to thaw, unplugged it for two hours, used a heat gun & fan for to 2 hrs., but no luck! So we emptied the fridge and will wait a day or so to see if it will come out... Appliance company feels it will happen again... By luck we have a second fridge in the cellar... Way too much aggravation after spending $2600.00 on this unit.. What do folks do who do not have a second fridge? This is the new America. Nothing lasts, way too complicated, and no one who knows how to repair them... Reminds me of the auto companies of the 80s and 90s....

Our only 5-year old Samsung fridge was pronounced too expensive to repair today. It hasnt worked well for a couple of years, no ice at first, and then inadequate cooling in both freezer and cooler. Ive been purchasing 10 lb bags of ice. But, it doesnt even keep it frozen well. Now this was a $2,200 retail product. Samsung has done nothing to help with this dud and Lowes, the retailer, is about as useless too. After conversations with both, we have decided to buy American and chose HH Gregg for our replacement. No.... its not a Samsung and there will never be another Samsung product in this house.

I purchased a refrigerator cooling fan on Lowes Hardware. My Samsung refrigerator has had problems with its ice maker and cooling fan. The model is a bottom freezer with double doors.

Over the last 2 years I have purchased 3 Samsung appliances, a microwave, an electric range, and a dishwasher. Each had had quality issues. The microwave runs fine but the door handle completely pulled out of the door. We dont even use it very often. Its 2 years old so I know from my experience with the dishwasher that I wont get any help from Samsung for poor quality. The dishwasher is high end model. The pieces holding the upper rack are plastic and dried out and broke within months following the purchase. The company replaced them once but when it happened a second time - because the plastic once again did not hold up - no replacement because it was outside the warranty date. Really? This is a quality issue and should be fixed completely. For now tie wraps hold up my top dish rack. So much for a $900 dishwasher. Finally the range. It is hit or miss whether it holds the set temperature and doesnt necessarily get to temperature if using one or more burner. Ive had it with Samsung appliances. Never again. The only samsung product I can honestly say Im happy with is my phone. Samsung appliances look nice on the outside but are made of poor quality materials. Samsung appliance department should meet up with the electronics department for a lesson in quality.

I purchased my 3 door Samsung fridge freezer in June 2021, after 4 weeks I noticed the ice machine wasnt making ice so I contacted Samsung, I managed to reset the ice machine and within 24 hours had ice. Then broke down again. 2 weeks later in July I had an engineer call and replaced the ice machine ...Then last week the ice machine didnt produce any ice at all! I reset, still nothing, unplugged the fridge to hopefully restart and still no ice. Ive contacted Samsung and still waiting for someone to replace my 5 month new icebox. Still no reply 1 week later!

Purchased Samsung microwave model #ME20H705MSS. Quit working shortly after the one year warranty and Samsung would not honor the warranty. Samsung sells junk. Do not buy their products! Unfortunately every appliance in our house is Samsung including our television, makes me wonder what will break next? Save yourself some money and time dont buy Samsung.

I purchased a new Samsung side by side refrigerator freezer with ice maker in 2016. I have had a service technician come out to fix it 3 times. The first time the freezer wouldnt work. Come to find out it was frozen up. A temp control issue. After that got fixed a few months later the ice maker stopped working, now last but most definitely not least I found out today that the compressor is bad and I paid extra money for it good product and boy was I mistaken. DONT THROW AWAY YOUR MONEY! If you want to throw money away buy one of these terrible pieces of junk. I am sorely dissatisfied with the product and their willingness to fix the problems. Read some reviews from others and youll see. Buy about any other brand and youd be better off than me.

I will never buy another Samsung product again! The high-end dishwasher stopped working after three months! They gave us a run-around about the warranty. They tried to say it was an electrical issue and would not send a repair person out until we hired an electrician. The electrician we hired verified it was a bad control panel and not our fault. They finally sent out someone and they confirmed. They were supposed to come back in two weeks to install the new part. We have called over 20 times and Samsung does not return phone calls and claim they will help and then do not respond. They have horrible customer service. We were warned that they never stand behind their warranties, but we bought anyway. Big mistake on our part! We will never buy Samsung again! Please do not make the same mistake we did!

Im amazed - yes its just a refrigerator/freezer - but you can set the freezer to be a refrigerator and/or you can set the refrigerator so cold it becomes a freezer. Of course . . . why doesnt everyone build appliances so flexible.

Samsung Refrigerator RF 267 Series. We have been very unhappy with our Samsung Refrigerator. We bought it approx 6 years ago and have numerous expensive repairs. A new refrigerator should not require costly repairs to keep it running. Our last repair replaced the guts of the refrigerator and an ice maker part - approx $600. This is just to keep the thing running! We have had to replace 3 of the plastic side shelves (at a heft cost) because they are so cheap that they just broke apart with regular use. DO NOT BUY A SAMSUNG REFRIGERATOR unless you dont mind constantly putting money into it.

We purchased a Samsung refrigerator in July 2006 with the extended 4-year warranty. In July of 2009, it stopped cooling and I called in for a service order that took six days to repair the sensor and fuse. The repairman said these go out all the time, not a good part. On Nov. 16, 2008, it went out again for the same part and I asked for a refund. I was told, No, just repair. The tech again said parts were being updated because of repeated problems. On June 19, 2012, it went out again. I called Lowes service advantage and they referred us to Samsung since this was the third time. We went through a number of associates. They told us that we would get full credit, but we had to produce the work repair orders and fax them to Samsung. After a week without a refrigerator and spoiled food, we received and faxed the invoices to Samsung as required. At this point, another supervisor told us that we were only going to receive $647.91 back in credit and that we had to remove the serial number and cut the cord along with a picture. They would email us the information to send back. Today has been another week without an email. My husband calls Samsung and now they are saying the refund was rejected. I believe that Samsung does not stand behind its word or products. This is unfair and deceptive practices. We are filing a compliant with our Better Business Bureau, the local consumer protection office and the attorney generals office.

Bought a side by side Samsung refrigerator three years ago. I have had nothing but problems with having water in the crisper drawer and underneath the drawer. I have had repair man look and thaw it out and it needs a part is what I am told that whirlpool is making. My food freezes one minute then is too warm. My handles on the doors have paint chipping off and you clean it. Looks horrible. Very dissatisfied. I would never buy a Samsung refrigerator again.

My dishwasher has not given me any problems. It is quiet and gets the dishes clean. I like it. It is about 4 years old. Thank You. I really dont have anything else to say about it. It works really well. Easy to clean...

Purchased washer (Model dw80f600uts) as part of a new kitchen package in May of 2014. From the beginning the unit never cleaned the dishes well, always left food particles caked on to the dishes. After a few weeks it also started to smell. About 2 months after installation started to have problems with soap not dissolving. After a lengthy complaint to Leons I was able to get a technician. He put in a new soap dispenser and advised me to run the hot water before running the dishwasher. This seemed to help, but the dishwasher still did a poor job cleaning.Fast forward 7 months and now the unit stops mid-cycle and fails to finish (apparently the water temperature might be too hot now, ironic!). I have called Samsung and begun the process of getting a technician to come to my house to fix it. Of course, this will only prolong the inevitable; this is a terrible dishwasher and I will have to replace it once the warranty is up in May 2015, since there is no way I am putting any more money into this machine. I would put Samsungs customer service in the same category as their dishwasher. Im pretty sure their main goal is to delay you long enough until the warranty has expired. Their solutions to problems are also a treat. Originally I was told to check the water pressure of my house, and if necessary, have it adjusted so that the dishwasher would run better. Not really sure how one goes about checking water pressure, much less adjusting it.

I just purchased a house with all new Samsung appliances, including the dishwasher. I am impressed with the Samsung, it is huge, and it cleans wonderfully. Its quiet, and I love the soft push buttons on the top of the door that are hidden from little fingers. It has great little chime noises that let you know when the load is done.

We just purchased a brand new dishwasher (water wall system). It is a lemon. I am not surprised since I have read all the complaints about Samsung products. At this moment I am not a happy customer.

I bought a Samsung dishwasher less than 2 years ago and what a piece of garbage. My previous dishwasher lasted 30 years and it was a Kenmore. I called a local repair company and they said they do not service Samsung as parts are very expensive and hard to get. I phoned Leons in Collingwood where I got this junk and they gave me a phone number in Owen Sound. The technician came and told us something leaked onto the motor and would cost $600.00 to fix. So we paid $200.00 for service call and this piece of junk will go to the scrap yard. And unfortunately I bought a Samsung refrigerator and hopefully it will last more than 2 years. But I will be purchasing a different product very shortly and it will not be a Samsung brand.

Bought samsung dishwasher 10 months ago and the front door got discoloured. When called customer service they said its outside of the guarantee and that its cosmetic damage? I dont use this machine daily. Its only 1 person using it so I dont misuse it. I will never buy any products from them and will inform all my family and friends not to. Also dishes after washing are not clean as. The previous 2 people said, poor quality, never again from samsung!

Purchased a refrigerator both compressor and main circuit board broke after 2 years. Customer service wasnt helpful. Executive department told me to read the policy. They wouldnt allow me to speak with a manager. Poor product, poor service. $1800 unit garbage. I will NEVER purchase anything Samsung again.

As others have noted the refrigerator by Samsung has been a problem since day one. Water and ice accumulates in the vegetable bin area. The water storage vessel located on the back wall freezes and has ruptured on several occasions, requiring replacement. The defrost heater shorts out and is not operational, numerous issues with the main control board and the reprogrammed and updated replacements, poor design and engineering requiring design modifications in the field, water and ice systems freeze up, do not work and do not dispense. Overall, Samsung service is unresponsive and basically not knowledgeable. Their design and engineering groups dont have a clue. Most recent repair included the installation of new and upgraded main panel which was to resolve all the problems. Issue is that after the installation of three separate new and improved and reprogrammed panels only some of the issues were addressed and the reprogramming actually caused other problems. The original main board panel that came with my refrigerator is long gone, no longer manufactured. The replacement panel has a new set of issues including that other basic functions were not programmed into the new main panel design. So for example, for the refrigerator and freezer to operate I have lost several functions such as the light in the freezer compartment. This item for example was never programmed into the newest control panel. I was told this directly from the tech rep at Samsung and the repair folks. Keep in mind my French door refrigerator that cost over two thousand dollars and is less than four years old is a mush mash of parts and accessories. The main panel has been replaced several times and three separate panels were required to be able, installed this time just to get to a point that the refrigerator functioned and the defrost heater assembly had voltage to operate. Keep in mind that I now have a refrigerator that have systems that cannot function because the main board was not properly programmed and Samsung does not seem to care. They wont even return a phone call and customer service is a joke. One more thing. I was with the service person the entire time that my refrigerator was being worked on. If I ever hear one more time the senior service technician from Samsung tell the onsite servicing rep let me tell you off the record what you should do I will scream!! The senior service tech at Samsung confirmed that there was a serious issue with the freezing and rupturing of the water vessels on the interior rear wall of the refrigerator compartment. He indicated that Samsung has failed to address this issue with a repair or service bull item as it would basically acknowledge that there indeed is a design and operational flaw in the unit. Off the record, the onsite rep was told to go out and get a thin piece of closed cell foam and place it between the water vessel and rear wall of the refrigerator compartment as some other site repair folks have found that to be the resolution to the vessel freezing and rupturing issue.” Well I will close out my comments for now, but will likely be writing again as the refrigerator has problem after problem and Samsung is unable to effectively resolve the issues. By the way, since my refrigerator, which is less than four years old is out of warranty, and I have had to pay for all the repairs myself, the cost to date now exceeds the original cost of the unit. The unit was about $2,300.00 and with the latest partial fix adding another $420,00, I am into this great product to the tune of over $4,800.00. No help from Samsung here!! Looking for a new refrigerator now and certainly would like to see Samsung step up and make this right and cut me a refund check for the $4,800.00 I have invested so far. Maybe they should also take into account the spoiled food and inconvenience to my family while they are at it. Dont Buy Samsung Products!!

I bought Samsung fridge from 2011 by Lowe s store in Chantilly VA. Do you know, just 4 years, fridge got problem 4 times. 1st times I make to call Samsung service to fix (I have warranty), after that I fix it by myself (difficult to call). The one make noise, because, ice inside small fan. Now warranty past already, from now I have to do it if noise come back after few more month from now.. My family hate it. Want throw it away.

We have had problems w/ the Samsung DW80F60OUTS dishwasher from its installation from Home Depot to its operation. Previous problems involved Samsung not installing the proper electronics in the door - it had 2 different types of the electronic programs; the door seals leaked; it did not clean the dishes. The current problem is that the water entry or draining does not perform. The Smart Auto light is flashing. The soap dispenser does not open. Dishes from the last operation are dirty. Called the local SS authorized repair company which will come out and properly repair this poor excuse for a dishwasher. If it had not cost so much I would give it to the monthly large item pick up for the dump. Purchased in July 2015; we do not like it at all. Glad we bought the extra repair service contract which takes effect after the SS warranty. Should have bought a Whirlpool or GE dishwasher.

Within 6 months of purchase, on the first self clean, the error message C31 came up. Turns out this means it overheated. Waited a month and a half before Samsung finally got their ** together and replaced the stove. Now one year later, same problem. Waiting to hear if Lowe’s extended warranty will follow through. Hoping to get a different brand. Samsung stoves are complete garbage.

Samsung RFG237AARS - Dont buy a Samsung refrigerator. Mine quit cooling after 7 years. Both the Samsung factory rep and an independent repair person said the discharge lines from the compressor to the dryer, diverter valve, or the evaporator coils were plugged. Both suggest the repairs would be a hit or miss type repair and would be very costly. Both suggested buying a new refrigerator. I was also informed parts are also very hard to obtain for the Samsung and LG brand refrigerators. Samsung should recall their product! Its ridiculous that I had to buy a new refrigerator after only 7 years!!Dont buy a Samsung refrigerator. Mine quit cooling after 7 years. Both the Samsung factory rep and an independent repair person said the discharge lines from the compressor to the dryer, diverter valve, or the evaporator coils were plugged. Both suggest the repairs would be a hit or miss type repair and would be very costly. Both suggested buying a new refrigerator. I was also informed parts are also very hard to obtain for the Samsung and LG brand refrigerators. Samsung should recall their product! Its ridiculous that I had to buy a new refrigerator after only 7 years!!

I bought a Samsung fridge, three times I have had Telefix technicians out to look at fridge as it on 3 times it has had water under the crisper. First time the back panel gets changed. Leaks again so 2nd time gets same procedure not to mention puts a slight crack on panel, leaks again. 3rd time technician? Blame the 2nd one for his workmanship. And reckons nothing wrong? Yet water? Told him not happy he puts in a report saying nothing wrong? Goes to apparently case manager Samsung. Telling me they cant do anything, yet I have 10 year concierge warranty and if they get someone else out I have to pay? I don’t think so.And how many times do I have to them out because of their fault in appliance, which was also stated by the technician that the new model fridges has the exact problem as my fridge does... I have 20 year old LG fridge and never had one problem. If I wanted a fridge that leaks water I would buy one. So why are Samsung making fridges with the same problem and selling them? Rectify the problem. And you will have happy customers. Still want to know so what are they going to do about my fridge… Angry customer.

We had our Samsung range for 7 years. Overall we had been fairly happy with it. Until a few nights ago when it lit on fire. It was an electrical fire in the back of the oven. Thankfully we caught this early and there was minimal damage to my home. Samsung would not stand behind this device at all. I would recommend avoiding Samsung for ranges/ovens in the future. From reviewing this thread and others, seems like this has happened to other people as well.

We replaced the power control board with the warranty. Less than 4 months the same part is faulty. This product is junk. Samsung cannot provide a digital oven that can hold up to day to day use. The replacement parts are as bad as the original. Buy any other brand.

Our Samsung dishwasher started leaking one week ago (3 years old). Not under warranty. It was very hard to get a Samsung approved repairman. He comes in and after 10 mins. and 95 dollars tell me I need a new part but the good news is that there is a service bulletin on this part. I NEED TO CALL SAMSUNG AND ORDER THE PART. Samsung, he assures me, will pay for the part. It is a scam. When I called Samsung, they had never heard of a service bulletin, might not have heard of Samsung, not sure.They kept reading from their cue cards: Your dishwasher is not under warranty anymore. They were rude and very unhelpful. I have FOUR Samsung appliances in my kitchen, did not even treat me as a valued customer. When I offered to send them the service bulletin on the part, they did not even answer. DO NOT BUY A SAMSUNG APPLIANCE! By the way, the microwaves heating sensor stopped working after one year. Their products are lousy and their service is even worse.

Where do we start. We purchased all new appliances for our home within the last 6 months. Within the first couple months a tech came to look at ice maker as wasnt working. Then we went away for Easter long weekend came home open fridge and it was filled with water and water dripping out. I opened the freezer at the bottom and all meat fish etc were all defrosted (frozen bananas were mush). Everything went straight into the garbage including items such as mayonnaise, etc with all the thawed out items also. What a waste of money.We called the brick were we purchased and they were sending a tech. They said wouldnt be for about 2 days but then they were able to schedule on next morning. (Tuesday). I called Samsung also Tuesday morning, advised of what has happened as was told they do not have a replacement policy, only a repair policy. I advised fridge now smells and a Eileen advised not their problem!!! And no one will come in and clean it. She was very rude. Asked to speak to someone higher and was advised she is the highest I could go. Head office does not take calls. Advised has kids and needs a fridge asap. Again she said I would have to wait. Very rude again as I am a paying customer and when large expensive items are purchased they should last longer than 6 months.When tech came he advised the compressor has gone. Part would need to be ordered and it looks like possibly next week before they can fix it. Unacceptable!!! Called Samsung again today. Again received very rude customer service and advised to bad. The fridge will not replaced and I will have to wait for someone to come repair it whenever they are available. No idea when. So I have a new broken down fridge and living out of a cooler with 3 kids trying to keep everything cold. What a joke... and also out over 300 in what was good food. I was passed around to 4 different people at Samsung customer service this morning.When you buy a product there should be a policy when it breaks down. Why should I be inconvenient and have to not have a working fridge. Think twice with Samsung. I have done recent searching and was surprised of previous lawsuits against them with fridges and other appliances. People will continue to purchase these items. They get your money then you are not a customer anymore. You are a number.

Known Design Flaw With Kevla Icemaker. Just like thousands my french door model has an icemaker that freezes up and stops making ice. Also loud noises. Have had 2 repairs but they just melted the ice so it freezes every 2 to 4 weeks. Shame on Samsung for not doing a recall. Its a very well known issue; the fan gets hot, melts the ice then it freezes back up again. Theyve even published repair instructions for their techs but Ive had two here and they assure me its fixed. Im disabled and cant stand long.... Simply dont have the energy to stand for hours trying to remove the frost build up. Never again Samsung...Id pay another company triple before another purchase.

Purchased a kitchen package (minus dishwasher) just 2 years ago... refrigerator, stovetop and microwave. With the exception of the microwave, we have had significant issues with the performance. So much so, in fact, that even though its only 2 years old, rather than repairing the stove... which blew something during a self-cleaning cycle, shut down and remains locked even after 3 days. We are trashing it and buying ANYTHING BUT Samsung. Even the repair service, when calling to confirm our appt. and advised by me that we were buying rather than repairing, advised that that was the way to go when dealing with a Samsung product. That pretty much says it all.

It is true Counter-Depth which is very attractive. Easy to see/reach everything due to this design, and the French Doors. Easy use of freezer as it is a Drawer. The handles are large so easy to grasp and clean.

$500 Ice Maker Repair on 2.5-Year-Old Unit - We purchased a French-door refrigerator in July 2010. The ice maker stopped working about two weeks ago. The circuit control board for the ice maker and the ice maker need to be replaced. The repairman said this was a known issue. I contacted Samsung. I was treated nicely and transferred to an expert. But, they said there was nothing they could do - not even offer us the replacement parts - since the warranty was only one year. We paid just under $1,400 for this item. We definitely will not purchase a Samsung anything in the future. Crappy products and no customer service. Maybe they should understand that losing a customer is more costly than sending a replacement part.

I have the Samsung Elite gas 6.3 cubic feet flex Duo Range. The functionality of this range is top-notch, Bakes like a dream.. My only complaint and its a huge one because of the price point of this Appliance is the shoddy finish. The enamel cooktop started peeling within 6 months and the black stainless isnt really stainless. Its a cheap black/paint coating that has been flaking off after about 3 months. It is a really beautiful stove, but very aware of the lack of durability if you are buying it for aesthetic reasons. It is pretty pricey to have repair service for finish repair.

We bought a Samsung DMT300rfs/XAA dishwasher in May 2010. Had repairs in August 2012, September 2013, March 2014 and again, the SAME repair/part replaced in August 2014. Samsung will not consider this a lemon and our additional contract will expire in May 2015, after which WE will have to pay for that SAME part every few months. Samsung did offer us a diagnostic visit by THEIR recommended service tech (they no longer use Sears Repair) at an additional coast of $99.00 to us??All but the last repair left us with no dishwasher for about 2 weeks! Now, Sears is carrying that part on their truck. We only have to wait about a week! Its good that we purchased the extra warranty, but thats almost up. Side note: We also had to replace a Samsung microwave for the same reasons, bought at the same time! We did not purchase another Samsung.

Dishwasher has had to have multiple repairs and the dispenser wont open to release the soap.

I bought the dishwasher almost 6 years ago from Lowes and it has been repaired twice for the same issue! This time it is no longer under the purchased EXTENDED warranty and is costing me nearly $300 to repair! NOT happy!

I bought a French Door Samsung fridge on 01/07/2017. It was not delivered until 02/04/2017. On 02/10/2018 I called Samsung because the ice maker was leaking and freezing up. They opened a service ticket and told me a service tech would be contacting me. On 02/15 I had not heard from the tech so I called Samsung back they gave me the service centers direct number to call them. I called them today and found out they are going to charge me extra to drive from Provo Ut to Logan Ut. I canceled the service call and I will support the techs in my own area. Samsung said they would not cover it under warranty. There is currently a class action lawsuit that is being looked at for the faulty ice makers because Samsung knows they are faulty and have not fixed the problem.

In Nov 2016 I purchased a Samsung Dishwasher. I was having some remodelling done and did not have the dishwasher installed until shortly before Christmas. Model # DW80j7550US/AA. The dishwasher never completed a cycle, and never washed appropriately. With Christmas business I called Samsung shortly after the holidays to schedule repair. This is a brand new dishwasher! Scheduling service was complicated because when I called in (Dominican Republic) the washer was not under warranty - brand new. After emailing the bill of sale and many other hoops the dishwasher was scheduled for service. On 1/16/2017 NISI sent out a service technician who diagnosed it needs a new part. This part should take about 3 weeks. I called NISI on 2/27, left a message and also sent a text (his requested method of contact).Today 3/9 after not getting a reply with 3 calls and 2 texts I finally get a text from him stating call the technician with a cell number. I stalled the cell and sent a text. No reply. I have since contacted Samsung and received a new 41 number and hopefully will hear back. The upside of this situation is that I had a Samsung refrigerator scheduled for delivery. I quickly cancelled. Buyer please beware. I wish I would have googled these reviews first. I will never ever purchase a Samsung product and will tell anyone that I come into contact with. Unbelievably awful!!!

Bought this new Samsung Oven Range NE58F9500SS along with other new Samsung appliances after remodel the whole kitchen Dec 17 2017. And before we start making breakfast I went for run and thanks to God the rest of the family stay home in their rooms when smoke detector went off. They came out of the room to find out the range flame was coming out of the oven area (12/30/2017). My older son try open the door to put out the fire and oven door keep latch, neither stove nor over was used at the moment. Smoke started coming out of the control panel. My son was able to put up the fire by force door open enough to where he can used the fire extinguisher. We fortune enough. Thank God. If the house was empty the whole house could be lost. I cannot believe Samsung has not recalled this product. My hope is that someone doesnt have to die before something is done.

Apparently either Consumer Affairs OR Samsung does NOT want reviews of clothes washers as that is no longer a product which can be reviewed. Ours is 3 years old, sat in our basement for nearly a year from the time it was new until we finished our house. Only two people in the house, used once every two weeks. Lots of issues with not filling, not pumping water, not spinning. Samsung says Too bad. You should have paid even more than the $520 so we would fix that piece of crap....sucker!

DW80F600UTS - Do not buy this dishwasher! I ignored the bad reviews thinking it would be okay... its not! Since day one it has been pathetic at washing dishes. Now barely one year into it, just past warranty, the leak sensor breaks (there is no leak). The dishwasher shuts itself down after a few minutes and the lights blink. I called Samsung several times to troubleshoot and they were no help. Sears repair came out and diagnosed a broken sensor that costs $120 and $145 to install. That is $270 for a practically new dishwasher. Please save your time and money and do not buy a Samsung dishwasher!

Purchased a french door model in 13 that has worked great. Never missed a beat, no complaints. Based on this success bought another more expensive with cold door in Nov 15. Last week which is early Nov 16 the center drawer control panel failed to respond to input. Samsung did send an authorized tech out that diagnosed the issue and had to replace the entire drawer which is currently on order. That is a big fail to me. Replacing an entire drawer vs the panel is poor design and worse poor reliability. This refrigerator has hardly been used.Had I known what the reliability was of this product I would have either purchased an extended warranty which you cannot do with Samsung after the purchase or purchased another brand. I am now stuck with the knowledge that if something fails it will be expensive to fix and no way to lessen the pain with an extended warranty. Buyer beware. I purchased my 2nd Samsung refrigerator based on how great the first one has treated me...

My Samsung fridge started having problems in year 2. It is defective. The icemaker freezes up & stops producing ice, it doesn’t keep food at proper temps. Fridge back panel also freezes. Customer support is not good.

Purchased my dream refrigerator/bottom freezer on 6/22/2018 for $1499.00 or so I thought. 2 months later freezer stopped working. Called Samsung every 7-10 days for over 2 months because they never called me back like they promised. As I waited the ice maker quit, then the refrigerator. I kept getting the runaround. I was so disappointed and one day when I called I cried, was told to email the office of the President at Samsung. I did - nothing - finally a representative from the office of the President named Linda called me back, gave me her personal phone extension #. Told me my order was approved & I had to wait another 10 days for a moving company to call me. When I checked my caller ID I realized she was calling from the same call center I had called from every week. They lie to their customers. 2 weeks later I finally got the call. On October 16th I received replacement. My first call was beginning of August! I will never ever buy another Samsung appliance. I hope this one holds up. I will be sick if I have to go through this process again.

I purchased my side by side fridge, model #RH25H5611SR/AA in October 2016. Mid July I noticed my fridge temp blinking. Got the manual to reset and it stated that because the temp has been changed it would take a moment for the blinking to stop. So, left it alone and when I awoke no more blinking. Two days later, July 18, 2016 the refrigerator temp is blinking again. This time I make a call to Samsung but now the now is set and no longer blinking; two days later after this it starts to blink again and I make a call to Samsung again on July 20, 2016. Im told to unplug or disconnect the power from the unit; I do this but when plugged in 2-3 minutes later the blinking has stopped but now my temp for the refrigerator is reading 61 degrees Fahrenheit. I give this info to the customer service rep who tells me that this is okay and that the temp will drop and to use the fast cool function. Now I got my first service call number on the 18th and at that time provided all the necessary information to the representative. On the 20th I asked if a new service call number would be given and was told that it wasnt necessary, the first service number was still valid. Anyway, the following morning the refrigerator is still reading 61 degrees. I call Samsung customer service on July 21, 2016, give this customer service rep the whole story from beginning to end only to be asked for the serial & model numbers. This info should have been in my file as it was given on July 18th. Anyway, once this info is provided again this individual wants to send me through all the troubleshooting steps I have already taken. When I explain that these things have already been completed with no resolution he wants to tell me that I will be responsible for charges if a technician is sent out. To say the least I explain once again to this individual that the troubleshooting has already taken place and it didnt work and I need a technician. He complies but now it will take 24-48 hours before I will be contacted. Was contacted by the service tech on Sunday evening that I had to be available between the hours of 12pm to 3pm. I get a call that the tech is running late and will arrive after 3pm. He arrives & checks out the unit. He turns to me and states that I need a new compressor. He goes on to say that this is a regular problem with this particular unit. The part has to be ordered and will take approximately 3-5 days for delivery and then they will contact me for repairs. My question is has anyone else had this problem? Is there a recall? Again, the technician stated that this is a common problem. I purchased my appliances at hhgregg and got the whole suite to include dishwasher, range & microwave. Was told that this was the top of the line appliance package. I also have Samsung washer & dryer (Home Depot). Did a little research prior to purchase but mostly price comparison but I apparently missed this site. Had I read all these reviews prior I would not have purchased all these Samsung appliances. Praying that my products dont fail but will definitely obtain some type of extended warranty to protect myself. It wont be Samsung.

I really like the freezer on the bottom, keeps food perfect and I like adjusting the humidity. I bought my appliances in a package deal so Im assuming the price was good.

I bought a whole kitchen set made by Samsung, in exactly 4 years my refrigerator broke, Samsung had a repair person come out and they couldnt get one screw out to fix it. After numerous calls and spoiled food because coolers arent the greatest at preserving food Samsung said that I had to find my own maintenance company. Well Oddly enough there is no one in my area besides the company that could not get one screw out, to repair my fridge. Samsung said there was nothing they could do. Now fast forward a few months my microwave is now broken. Im sure I will get nowhere with this broken appliance as well. Through all the calls and hours spent on the phone and the food reimbursement check Samsung said they would send us I have gotten nothing from them and no answers. Their products are junk and any company that sells them needs to stop because most of the people selling them know they are junk and tell you not to buy them.

I purchased a brand new in the box Samsung over the range microwave, installed it. It worked well and was beautiful, stainless steel and black. I worked away from home off and on about two years, came back to live at home again full time. One day it said SE on the screen. I called Lowes. They wouldnt take it back. I called Samsung. They told me to call a service person at my own expense. I said, No! I explained I had barely used it and no way was I spending another $170 added to the $200-$300 it cost me initially. So basically, they sell disposable microwaves. I also own a Samsung top load washer and dryer that cost about $1800-$2000. So when these crap out, I will load them all in my truck and drop them through their nearest Samsung plate glass windows. If I wanted to purchase disposable ** in the first place, I would have done so. Kiss my **, Samsung! I tell everyone about this! Seriously, they suck!

I bought a Samsung stove in 2017. By 2019 the display was flashing all the time. We tried to contact them. No help. Tried again today. Its only a year warranty? $1000 for a stove and its only expected to last a year? This is clearly a manufacturer problem and the stove works but honestly Ill end up having migraines if I have to look at this flashing for another year or 2. Samsung says sorry, not sorry basically. I have a video if I can post it with this review.

Been having nothing but problems with our Samsung fridge ice maker. Had a repair guy out (hard to find someone who works on Samsung appliances) and he said it’s a known issue and he recommends Whirlpool. He said not to invest too much more in the Samsung fridge for repairs. He “fixed” the issue and 2 weeks later ice worker isn’t working again. Wish we didn’t buy this Samsung fridge and would’ve listened to the bad reviews.

I will not buy Samsung again. My microwave screen went bad in one year. Many people had same problem. Now my refridge is having a well known problem Samsung response is, Fix it yourself. These are very common known issues. A friend of mine has an 1800 washer dryer combo. Samsung gave him notice it could catch fire. They sent him a 200$ credit for trade on a new one. No more Samsung.

We thought that Samsung would be a reputable manufacturer when we decided to purchase a new stove. What a huge mistake in thinking that was!!! We had the smooth top stove model NE595RO for less than one month. I was cooking on it and my pot became stuck to the element. I could not get it off. So I let it cool down and then was able to remove my pot. (I always wipe my pots off on the bottom before cooking to ensure nothing will cause it to stick to the element area). A piece of the smooth top actually stuck to the pot and came off and made a dime-sized gouge in the smooth top. Was I ever mad. I had a KitchenAid smooth top for over 21 years and it looked as good as the day I had bought it. It was the oven that died in my KitchenAid and being so old we decided to get a new one rather than start to repair the old one. Plus the Samsung was a lot cheaper than many other brands. You only get what you pay for is the correct rule. I phoned Samsung and with the first call was told to send in the pictures and explanation which I did. I was told someone would contact me within 48 hours. One week later after no call, I phoned them back and I had to now deal with a very rude moron on the phone who would not tell me how to contact the supervisors at Samsung. Needless to say I had bought the extended warranty but the cook top should be covered for one year and it was only one month old when this fiasco happened. I did receive an email from Samsung stating it was a cosmetic issue made by the customer and they would not repair it. Samsung will use every excuse under the sun to lay the blame on the customer when in fact they have shoddy products and the most heinous customer service. This was our first and last Samsung purchase. Had we known then what we know now, we would have never bought a Samsung stove. BEWARE of Samsung products.

I bought my refrigerator in November 2019. Installed it in a new house last week and the ice and water dispenser do not work without having to put tons of pressure on it. I cannot get anyone to come out or even return a call. Although they do answer the phone and give you a run around. Unfortunately I supplied my entire new home with these appliances and two of them are not working properly. Will not recommend or buy again.

I bought the Samsung French door refrigerator last Thanksgiving and it has been nothing but trouble ever since. The ice maker clogs and the refrigerator will not hold the temperature I set. We have had a repair person here numerous times (bought it from Lowe’s) who failed to repair it and dented my refrigerator door as well. Much food has been spoiled. And now it is Christmas and we have no refrigerator we can count on. DO NOT BUY A SAMSUNG REFRIGERATOR!! Youll be sorry!! Thank God its winter in Pennsylvania and I can keep my food outside. Hope the raccoons dont have a feast!!

Bought 4 years ago, now have lost everything in the fridge twice and multiple visits from technicians to replace parts... Still not working correctly... Today is Thanksgiving and now it has gone out again. Fridge fan and coils freezing up preventing the fridge from cooling. It is now 56 degrees and we are going to lose everything again. I Do Not recommend Samsung refrigerators to anyone and suggest stores to stop selling them to consumers.

DMT300RFW - This appliance was purchased in 2010 from Future Shop in Saskatoon. Problems were experienced very quickly and our efforts for assistance from Future Shop or Samsung were a waste of time. In 2012 the dishwasher would only run on Heavy Duty and most often it has to restarted in order to start the cycle. At the present time, often it takes restarting four to five times before it will go into the cycle. We will replace it for certain with a different brand.

Mine has a dial, should have gotten a keypad. Spinning a dial is a lot slower and less accurate. I do not have an instant setting either so I cant just push a button for 60 seconds. It is convenient having it mounted above the stove and saves a lot of space.

Samsung refrigerator model #RF263BEAEWW. It has now been 3 1/2 years since I have owned this refrigerator and the door continues to rust. I placed a call to Samsung one year ago and was told that it is merely cosmetic and therefore isnt covered. I believe it is some sort of manufacturing defect! Its a shame to spend $1,800 on a refrigerator that is rusting. I have had to baby the machine and make sure it never gets wet around the ice maker and etc. to keep it from really getting bad. By the way, my refrigerator is white and not stainless like some of the others that are rusting. I also own a Samsung front load washer and within the first year of owning it, I had to have it serviced twice. They finally had to replace a pretty expensive part. Never again Samsung!! Dont waste your money people!!!

I have brand new house. I bought all Samsung appliances. The dishwasher started smoking and leaking. I call Best Buy to file a complaint. They told me I should call Samsung. I did call Samsung to file a complaint about dishwasher and damages to my floor. They sent out a technician to repair dishwasher and for me to take pictures of damages. Technician came out 4 times before he said it could not be fixed and just tell Samsung to replaced. When I received credit from Best Buy, I BOUGHT AN LG DISHWASHER. I will never buy a Samsung product again. They have yet to replace my floor. I call twice a week. They keep transferring me to ESR team that says it is being handle in upper management and they dont have a number for them or their insurance company number.

We purchased a Samsung french door refrigerator in 2012. It has an external ice and water, along with the bottom freezer and a drawer that has various options. Since 2014, we have had significant problems with the ice maker. The repair person has been here 5-6 times attempting to fix what he calls a manufacturing and engineering defect. Apparently he has seen this problem multiple times. It doesnt make ice, then it makes ice but it all melts and refreezes in a solid block. It continued this cycle over and over until it burned out its fan. Multiple calls to Samsung have gotten me nowhere except that I have now spent nearly $1000 trying to fix a $2500 appliance that is still brand new.

About a year and a half ago I purchased a Samsung french door refrigerator (model RF197ACWP/XAA) and the trouble began within the first year. After 6 months of use, the refrigerator started experiencing ice buildup on the evaporator coil, water leaking into the vegetable bins and under them. Ive had multiple Samsung service appointments performed by NISI NJ Inc (an Authorized Service Center of Samsung Electronics). I work full time and I was forced to use my vacation days for the multiple service appointments as the service appointments were only available Mon through Fri 9 till 5pm. Not to mention hundreds of dollars of food thrown out constantly.This multi-hundred dollar unit accordingly is unusable after less than a couple of years. I do not expect a refrigerator to last forever. I do however expect it to last at least more than two years. I recently learned that the company has sold refrigerators since 2005 with multiple defects and thousands of people are experiencing similar issues. I assumed Samsung would stand behind its product. However, after extremely lengthy and unpleasant calls with customer service office, Samsung said it refuses to offer any help as the one year warranty has now expired. The issue began when the unit was still under warranty and the original issue has never been fixed. I find this response unacceptable. I had filled out a formal complaint on April 4th, 2015 and asked to speak to management but Samsung has not done anything.

4 Years ago I upgraded 4 of my appliances, 2 of them Samsung fridge and microwave. Fridge broke in 2013. Microwave broke this month. Called Samsung informed them its not working and gave burning smell and they recommended to have microwave evaluated by tech which I refused (reason written below between they told me after 1 year no warranty). Went to Best Buy and bought GE microwave. Hopefully it will last long. Our TV from Samsung already broke of course. Last year when my fridge broke, I called Samsung. In short they recommended CERTIFIED technician who came and couldnt pinpoint issue (FREEZER SIDE WAS NOT WORKING, MELTING EVERYTHING). He told me it could be one of many reason and recommended to change 3-4 expensive parts plus his labor cost. I could buy new fridge comparing parts and labor cost. My opinion Samsung products dont last long. If you have money to throw, do buy them.

We bought a Samsung dishwasher about 4 years ago. Thankfully we also purchased the 5 year warranty. About 3 months ago it started acting up, wouldnt finish the wash cycle. The repairman replaced the sensors, one of them twice. Then he replaced the whole pump assembly unit. He ran the dishwasher while he was here, everything was fine. The next time we ran it, water leaked out of the pump assembly and ruined my laminate flooring. They ordered another pump assembly and installed it a few days ago. It ran through a cycle no problem. Last night the pump kicked on, opened the door and the pump still ran. Held the power button down, it turned off then right back on. Had to flip the breaker to turn it off. Took a week and a second call to hear back from someone on the damaged floor. Still no resolution for the non working dishwasher or damaged floor.

I have had this microwave (SMH8165STE) for under 2 yrs. It starting beeping, will not cook, touch pad does not work, and it shows a 5E error on the screen. I checked online and discovered this microwave has been discontinued. Many people have experienced this same problem, and the microwave was never recalled, but should have been. Samsung should make this right. Not only do I now have to purchase a new oven, but I also have to pay additional funds to have it installed. Not good; not good.