I have a fridge of 1.5 years and just after first year was defective ice maker and now just after 1.5 years, compressor is blown. Compressor is under warranty for 5 years, but after 15 days, Samsung has still not replaced the compressor or the fridge. Every time I call (and spend 1-2 hours waiting for case management), they pretend theyve never spoken to me - even though they ordered the dispatcher that diagnosed the issue! This is so fraudulent and unacceptable. I bought the fridge at Lowes and they should be ashamed to allow this type of dishonest activity to happen. I have spent so much in restaurant bills and spoiled food, I could have bought a Viking fridge. NEVER, NEVER, EVER BUY SAMSUNG. By the way...my Samsung washer/dryer? Also had issues the first year.

We bought model #RF266AWP produced in Dec. 2011 in February of 2012. Within the first 3 months we had appliance repairmen out and FINALLY an official Samsung repairman about the DEAFENING RACKET the freezer makes when it seals. This happened EVERY TIME the freezer is opened. Sometimes louder than others... sometimes you have to stop a conversation and wait, or turn the TV up. Bottom line--Samsung says we have to live with it! Its the way it seals tightly and they are sure thats what we want, to protect our food. DONT BUY A SAMSUNG FRENCH DOOR REFRIGERATOR!

DMT800RHS - Dont purchase this item if you have Granite countertops. They only make top mounting brackets. They do not make side mounting brackets. This leaves the dishwasher unstable which continues to cause other issues.. This seems to me to be a design flaw! After reading some of the other complaints, I also agree that there has always been a horrible smell in this dishwasher as well! Very, very unhappy customer!

RM255BARB - The ice maker never worked right. It never gave us large ice cubes & ice cubes were mixed with crushed ice. It also stopped up all the time. A service man was called out so many times, I finally gave up. Now the bottom right door (this is a 4 door refrig.) rust started coming out of it. Called to see what is going on. After several phone calls & a visit from repairman on a $2800 refrig., about 7/12 year old machine, it has to be replaced. This is really disgusting because most people cant afford this kind of money every 7 years. I also have a Samsung in my garage as a back up with the freezer pull out drawer and I hate it. It is now freezing the food in the refrigerator part. Why cant these companies get their act together. I guess they think you will just go out and buy another of their products, but what they need to realize is people go to another company. Disgusted with Samsung.

I have a nonworking 2 yr old Samsung refrigerator that has been broken for over 5 weeks. We have an extended warranty through PSEG and Samsung kept sending incorrect replacement parts, and it still doesnt work. I have called Samsung directly... didnt care. My husband e-mailed Samsung and got the same basic help. Samsung does have a record of purchase.

Ice maker freezes up, which requires ice drawer to be jerked out, breaking pieces off the ice drawer, then hair dryer blown into ice maker to unfreeze ice dam. Wet, messy, and not what Id expect from a $2,000 refrigerator. Doors must be pushed closed. They leak air otherwise.

We purchased a Samsung 4 door refrigerator Model RF31FMEDBSR the BSR must stand for the BS run around they will give you at Best Buy Jan 17 2014 - amount was $3,000. The ice maker stopped working March 20th 2015. Went online looked at customer support did all the things they ask you, reset button check! Pull out it and look at water lines check, etc. Two weeks later my 6 month old Samsung Microwave starts going off and on turns fan on when Im out of the room and is flashing error signs. Call Samsung, set up appointment for the microwave. They say they will check out the fridge, why they are here. Get a call from service repair next day saying fridge out of warranty. It was made in May 2013 and out of warranty in July 2014! When does a warranty start from a manufacture start at manufacture date, and not the date sold? Have called customer service talked to higher ups with no help. Will never buy another Samsung product!!!

We bought new home and furnished with new Samsung kitchen appliances. Within the first four weeks, my wife start to notice tiny rust spots inside sheet metal tub of dishwasher. We called Lowes where we had purchased the appliances. The Lowes sales associate called Samsung dealer support customer service and they scheduled an in-home technician visit. The technician cancelled the appointment 2 hours before showing up and re-scheduled again. I took time off from work during week day for the technician visit. When technician showed up, he assessed that it is in fact rusting. He has seen parts corroded before but never this fast on the sheet metal. He said he can fix/repair things but with rust he cannot do anything. The unit needs to be exchanged. I asked him to take pictures for his documentation which he was not thinking off so he did. I waited a week but did not hear anything. So, I called and put on hold for half hour because Samsung customer service said they cannot locate any information on technician visit and they are now tracking him down. After half hour gone, I asked the agent to sort this internal between Samsung departments and get back to me. Another week gone by, no one followed up so I called again. This time was exact repeat of week before, put on hold again for half hour and still no information available from technicians visit. Like the week before, the agent asked me of the name of technician who visited our house. At this point, I was extremely frustrated and told the agent that this is something Samsung should know why customer has to call each week to sort out Samsung internal process. As a customer, I expect resolution of my problem not to help Samsung of their back office issues. I expect someone to take ownership of the issue, follow-up with whomever and get back. I ended called after half hour when agent could not locate the technician or any details of his visit. Later in the evening, I called again to see if the agent was able to find technician or find any information, the result was same. However, agent promised that someone call me next business day without me calling them back.I received a call from Samsung executive customer service that they now have the findings of the technician and indeed there dishwasher is getting rust. However, the cannot offer any exchange because the rust is cosmetic issue and they cannot offer any exchange. They cannot offer any other option and suggested to consult with the retailer. When I asked who is going to reimburse for installation cost of the dishwasher, I was told that Samsung will not reimburse. When I asked, who will reimburse for my time including time off from work for in-home technician visit and subsequent calls over three week dealing with this lemon? The answer was sorry we dont offer anything. I asked to speak to senior leadership; I was told there is no one that the agent can forward the call to.At this point, I have decided to work with Lowes to see if I can return all Samsung appliances worth over $5000 including front loading washer and dryer, large French door fridge and off course this defective dishwasher. I cannot trust the quality and workmanship of Samsung products. Period! What a shame, a company continues to make defective products. This is not the first time I have this experience, back in 2009 when I bought 55 high-end LCD TV, its LCD panel went out after first year and when they replaced the new LCD panel, six months later, it malfunctioned again resulting in swapping to a LED TV in working with their executive customer service.

When opening the freezer, the handle popped off. Upon inspection, the bracket holding the handle shattering in a number of pieces. The bracket on the other side of the freezer is cracked but did not break. Yes, the French Door Refrigerator is 3+ years old, however the plastic should be able to stand up to many years of year. P.S. The Ice Maker fan has made a noise since the day the warranty expired.

We purchased our Samsung Fridge in 2013 for $2,700. It was considered to be top of the line product. 2 year we had it the trays in the fridge started cracking. Very cheaply made. Shortly after that our ice maker started freezing up and ice would not come out. We called the repair man, he came out and defrosted it and replaced some parts. Within a month it was frozen over again. The more we talked to the repair man we started to understand this was a very common issue and the fridge would of been recalled if it was from another company. SO THERE IS NO FIX FOR OUR FRIDGE. So out of frustration I contacted Samsung and they kept pushing me off and telling me it was out of warranty. SO THEY DO NOT STAND BEHIND THEIR PRODUCT! VERY INTERESTED IN A CLASS ACTION LAWSUIT.

I bought a new fridge in November. March it stopped working. Call Lowes they say. They cant do anything to help, call Samsung. They come out look at it and say Parts will be a week. Then parts didnt come as expected. So its two weeks before they come and (fix) it then a week goes by and now it stopped working again. Next week they will look at it. I know it will take another week for parts. So now I have a new fridge for 5 months and at least 1 month it hasnt worked. I have lost all my food twice in the last month totaling over 2,000$ in loss. They say it has to break 3 Times before they replace it. Meanwhile I have no fridge. The parts alone cost as much as half the fridge so in my mind its a total loss and I want a new fridge delivered now. I bought new fridge and it isnt as good as the old one.

Top rack not getting clean even though dishwasher is fairly new. Disassembled the whole thing and had repair guy in who was clueless as to how to fix it. So frustrating. If anyone knows how to fix it, pls let me know.

I purchased the Samsung dishwasher model DMR78AHS at Lowes in May 2010. Also, I reluctantly bought the extended warranty program, but in hindsight, Im glad I did. After about a year, we started hearing a slight grinding noise. I called service and they determined that all (12) of the plastic basket clips had broken off and lodged in the motor (impeller). The service tech had to disconnect the unit, pull it out, and turn it over to remove all of the plastic tabs. Luckily, the impeller was not damaged. The tech said that this is a very common problem with Samsung dishwashers. He installed new basket clips, supposedly made out of stronger plastic, but I seriously doubt it. I am very disappointed in Samsung kitchen appliances and will not purchase from them again.

I want to start this by saying please buy something else. I bought the model # dw80j7550ug and I wish I never did. This thing has a dry feature on it and guess what? It doesnt dry. Ive been on the phone with Samsung a number of times and they tell me that its highly recommended to use a dish washing aid. I dont understand why must I use an aid to dry my dishes. They say it helps to repel water but wait I thought the water is what helps wash the dishes? It gets better, they also said to open it when its done to allow to dry. So now I have to either wait for it to get done not drying my dishes or Ill have to come home to open my dishwasher so that way my dishes dont smell like mildew. Thanks Samsung for such a nice product that doesnt do what it says it will do. It also doesnt have it anywhere on the box or user manual saying you need to babysit your dishwasher. Also, buy some new dish drying towels because our dishwasher that you just bought for over $700 doesnt dry dishes. Samsung lost a long time buyer and supporter. Ill never buy another Samsung product!!

Loved the fridge. Bottom handle broke off, just plastic based. Fridge 2011 and parts no longer available so must buy a new fridge. Maria employee#** on ticket # **. If you want a fridge to last more than ten years dont buy Samsung.

Black French door Refrigerator Model # RF263AEBP. After just over 1 year from purchase, we were alerted to our 1st of now 3 water freeze-up in our fridge. In time #1 & 2 noted water on kitchen floor which was ultimately also on the floor of refrigerator section. Warranty was expired. Thank goodness for websites like this and youtube as we determined the problem was water line freezing and ultimate ice back up. Ice was thick all over the coils and drain clogged with ice. After following youtube directions all was fixed and we felt pretty darn happy with ourselves. (Rightly so as based upon reviews here not only do Samsung techs not know what’s going on - there is no fix, thats clear - but private techs dont know either and all just sell you a bill of goods you dont need.)About 6 months later we were alerted to the problem again in the same way described above. Followed the same youtube process and although this is getting old, solved the problem. Its been over a year and no freeze ups. Until 2 days ago. This time no alert of water, simply the fridge was warmer than usual. Rebooted the fridge and the sensor panels. The key here we didnt hear the fan going. Fridge and freezer cold enough but no noisy fan motor (a lifetime issue with this fridge). Again alerted by one of the reviews, we tried to do what we always do but this time it took 40 min to remove the back panel to access the frozen coils. When we finally got it off the fan was still under over 3 inches of ice (fan is on the back panel). Well after another hour of defrosting all ice with hair dryer and clearing the iced up drain.. all was cleaned (only positive occurrence for me) and put back.Well, while ice is gone, this must have been the straw on the camel’s back as even though the fan moves freely it seems the motor probably has had it. Froze up too long. No early alert system which clearly this defective product needs. I am mad. Not at defective product but at the dismissive attitude of this company to all those who have been trying to go through the proper channels. I do have no choice but to call my regular appliance company who I trust. Then Ill decide whether or not to repair or replace. Its a shame because the physical structure Im happy with. But will never, ever, ever buy an appliance that has any association with Samsung in the future...

I really like everything about my own, the self cleaning oven is good, I usually only have to wipe out a few ashes. The range top is easily cleaned, it is sealed. No taking it all apart. I also have the grill on the top. It is really great, when I am doing a large meal, I turn it on real low to help keep things warm. The settings and all the special features are easy to use, everything is so clean and easy to use.

Bought Samsung french door fridge August 2014. Have had nothing but problems with the ice maker. Repairman has been out numerous times. The last time Sears sent one, he said my ice maker was working as it was suppose to! I am going to call them again and have them come out. It drops ice once every 4 or 5 hours, I dont think that is right. The ice container has never been full and I am the only one using ice and I am gone 9 hours a day! I still buy a bag of ice every 3 or 4 days to fill the ice maker. I am sorry I bought this appliance. Because they obviously are not going to do anything to fix it properly.

I bought this Samsung dishwasher about 14 months ago and it has stopped working. The smart auto light and heavy light is on meaning an over-level water error. I have looked all over the internet and this seems to be a major design flaw! Of course I am out of warranty so will have to call the repairman. My old dishwasher GE lasted 10 years with no problems. I wont buy Samsung again.

We purchased our Samsung refrigerator, model # RFG238AARS on May 28, 2012. Glad we did not purchase any other Samsung appliances since. This one has been a frequent headache. In the beginning we were able to get many things fixed under warranty. We did not purchase the extended warranty. If a product is good, one should not be necessary. We have frost all through the freezer. This problem occurred during the first year of owning it and was fixed. A refrigerator that costs over $3,000 should last longer than 3 years. We also have rust in the tray under the water and ice dispenser. I thought stainless did not rust. I will never buy any appliance from Samsung again. I did call Lowes to let them know how disappointed we are with a product they carry. I wish I had seen and read the reviews I have just read of other peoples experiences with the Samsung refrigerator. We liked that it was cabinet depth and made ice in 2 places, in the door and in the freezer section. Samsung should stick with what they know and they do not know how to produce a quality refrigerator that is worth what we paid. Samsung should reimburse at least half of what we paid for this refrigerator.

The worst fridge imaginable! Avoid purchasing a Samsung fridge with exterior ice & water dispenser. We have the French door version (not our first weve had LG in the past) and since Day 1 it has caused us grief and damaged our hardwood floors. The water dispenser nozzle is bent towards the fridge instead of straight down (default setting apparently according to Samsung), and dispenses water with such force that no matter what you do, you end up with water shooting back at you and ultimately onto the floor. Similar problems with the ice dispenser. Although it is always on CUBE setting, shards of ice always spill forth in all directions, ultimately ending up on the floor.We have had to place a tea towel beside the fridge to wipe up the floors EACH TIME we use either ice or water dispenser. Both water and ice dispensers have damaged our hardwood floors over time, and we have had this fridge for only 7 months! Calling Samsung warranty and repair is a nightmare too; disorganized group of customer service representatives who patch you through to another department, ultimately making you repeat the reason why you are calling in the first place. (Why Samsung doesnt have a customer complaint database accessible to all customer service reps is shocking to me.)Ultimately through Samsung we had a visit from a Samsung Certified Repair technician who fiddled around with a couple things and attempted to convince us all was good. We still have the same problems. I am going to work on returning this fridge. How anyone can purchase an appliance that damages your house AND requires you to do extra work is beyond comprehension. We purchased the fridge at Sears Canada and I will be fighting tooth and nail to exchange this for an LG.

I was so excited to purchase this item for my new kitchen remodel last year. I made the purchase in March 2015, believe it was delivered in June 2015. The stove was installed in July 2015 and began use in August 2015. I am out of warranty. The first time I used the self-clean mode, the control panel died and the oven remained locked. I contacted Samsung, who arranged out of warranty service. The stove broke on Friday, service was today (Wednesday). After the technician detached the oven from my grout and backsplash, he determined the thermostat went bad. I paid my $79 service fee and he is ordering the part.Technician is concerned as to what caused the thermostat, saying ideally hed replace the control board, the fan, and the sensor so that he doesnt end up back. I contacted Samsung, very upset with this clear defect. I get the Sorry you are dissatisfied, but you are out of warranty. 15 years I had a Kenmore... never had a problem... ready to go back! DO NOT BUY A SAMSUNG PRODUCT, CLEARLY NOT CONSUMER FRIENDLY!!

Bought the refrigerator (Model RF263AEBP) and electric range in August 2010 and have had nothing but problems with the refrigerator since we bought it. Same problems as everyone else is having, freezer has ice accumulation and ice maker quit working. Ice accumulation in the vents in the refrigerator causing water to settle under the drawers and on the kitchen floor. Refrigerator and freezer quit cooling. Repairman finally came out the first of December and told us it has a Freon leak but would have to come back and do a dye test to see where leak is. In the meantime he did something to mess up the compressor so he had to order a new one (Thank goodness it was still in warranty). This was before Christmas. Set an appointment to come back January 16, 2015, to replace compressor. Advised us that he would change out some parts (that we had to pay for) but in probably 4 years we will have the same problems because it would be out of Freon again. Guess they cant fix the leak. If the leak cant be fixed it seems like they would replace the refrigerator. Could not go through Christmas without a refrigerator so we had to buy a new one and believe me it was not a Samsung. I have noticed the last time I did the self clean on the oven, it did not even clean it good. Will not buy another Samsung.

Samsung is the worst name brand appliance I have ever dealt with!! I own multiple properties and their appliances only last one yr!! So when you buy a Samsung product, break down how much you are going to spend into 12 months and then figure out if its worth it!! So far I have had a $350 microwave last one yr and one month. And now a $700 dishwasher last 1 yr n 3 months. And all Samsung will do is tell you its out of warranty!! I give them one yr and they have to change their name because everyone is catching on to the crap they are selling!

We purchased about 5 years ago. 2 years in, had ice in freezer. From there situation got worse, water on floor ice, in fridge. Chalked it up to a lemon until I read all these reviews. Then I got mad. Called Samsung only to be told out of warranty. Nothing we can do... Try standing behind the crap you make. NEVER AGAIN.

Samsung refrigerator model #RS275ACWP purchased in December 2008: By 2012 it developed a leak at the freezers backplane. The leak caused the bottom drawer to seize up. Samsung recommended solution was to replace the backplane at a cost of hundreds of dollars. A handyman resealed the original backplane at a considerably lower cost. By 2013 the ice maker failed by producing too much ice. The ice box became locked up and water spilled into the interior, causing still more ice on the freezer shelves. The water even dribbles out of the ice shoot. The Samsung authorized technician stated that three parts need to be replaced at a cost of $450.

Thought I was buying stainless steel. Turns out it is a low grade stainless steel. All 3 doors rusted. Took almost a year to get solved. Ice maker unit has rusted again and there are rust spot on the doors again. Even though I purchased a extended warranty hhgregg and Samsung do not honor any more rust problems even though Samsung has told me the rusting around ice and water unit is a health hazard. The refrigerator is only about 3 years old and paid over $2000.00. Samsung does not stand behind their products unfortunately.

We have had this Samsung electric range for a year and a half (so outside of warranty, of course!) and when heating oven, there is a strong electrical burning smell coming from behind the unit. It doesnt happen if only using stove. Samsung have offered no solution except for ME to pay THEIR repair service $99 for house call, $50 for diagnostic and then pay hourly rate for labor and parts. They offered to pay for parts, but I dont want anything more to do with Samsung products. They are terrible. I wonder if it is even fixable.

Bought 3-Door Refrigerator/Freezer (RFG299AARS). The plastic part behind the freezer handle broke. Samsung sent wrong part to replace it and said they had discontinued the item. Couldnt find anything that wasnt generic and had to be modified to fit the unit. The glass crisper cover broke immediately and the weight of the full drawers broke the humidity selections out as well. Cannot place any weight on top of the cover. Now the vegetables arent climate controlled and the vegetables will freeze. Climate control throughout the refrigerator is not even and anything pushed to back of refrigerator freezes. The same for anything at the very front. An expensive, $3,000, piece of junk. What can stop this fraud perpetrated on the public, especially when consumer advocate groups rate this product so highly? Had to fight to get the extended warranty protection directly from Samsung to be honored. Then the repairman refused to return because he hadnt been paid by the company.

I love my Samsung stove. A great device to boil water for baths and cook food and also as a heater for kitchen. I love it. Thank you guys for making a stove that boils water in less than three mins and I wouldnt you guys products for anything else. I love them. My phone, my earbuds, even tv are all made by samsung.

Samsung DMT800RHW - Any lawyers out there?? While Samsung is aware of the faulty rack clips that break off within a year and lodge within the internal components, causing circulation pump issues, repairs costing upwards of $300, theyve yet to issue a recall or even come to terms with overwhelming consumer reviews and complaints. Something has to be done to protect the consumers.But what? In addition to the clips are the random error codes, frequent unexplained shut downs (requiring a trip to the circuit breaker), this expensive dishwasher is an ABSOLUTE disappointment. Whats worse is Samsung’s lack of any sort of acknowledgement or regard for consumer satisfaction. There has to be people out there that can help... petition? Lawyer? Lawsuit? Contact me if so. Together we can make a difference.

I bought a ceramic top Samsung oven a few years. Within 18 months one of the burners quit working, then the front burner works but stays hotter than the setting, now the oven wont heat at all. I will never buy another Samsung oven. Very shoddy product.

I am not one to write product reviews but am so disappointed with my Samsung refrigerator. We bought our French Door Samsung refrigerator 2 years ago from Home Depot when we built our home. I loved it!!! Then about 3 months ago the refrigerator showed problems with cooling and the lowest temp we could maintain was 44 degrees and often cooled at 46. We had a Samsung certified tech come out and work on the refrigerator and he found coolant leaking. After a call to Samsung, Samsung told the tech the refrigerator could not be fixed. Now we are waiting Samsungs final decision as to what will be done. With Thanksgiving next week looks like I will be out buying a new refrigerator and it will NOT NOT NOT be a Samsung.

My refrigerator stopped working so I called the number on the refrigerator. Thinking even though it was out of warranty No one better than having a Samsung service pro to fix my Refrigerator. So I made the call on Friday the 14th to set up a service. I was told someone would contact me within 48 hours. On Monday 4 days later I still have not been contacted so I called Samsung again. At this time they informed me that I should have been contacted by service company on the 14th. They gave me the number to call the service company myself so I did. The service company informed me that they had informed Samsung on Friday the 14th that I was out of their service area but Samsung never contacted me to let me know.The Samsung call center overseas was very unprofessional and would not even let me to talk to a supervisor then proceeded to tell me that my warranty was over just call someone else. So now on Tuesday Samsung informs me there are no service companies in my Zip code. So I have waited 5 days to get my Refrigerator repaired and now Im calling Sears. After buying ice for 5 days trying to salvage my food its all being thrown away. I will never purchase a Samsung Again only because of the poor service center.

Only 2 years ago I bought the French Door refrigerator. Had problems with the ice maker but I figured I would put up with using a hair dryer every few months to get the frost/ice out. Then about 2 months ago, major fan noise. Then temperature goes to 54. Called Samsung. Gee sorry its not under warranty. Well I need it fixed. You have to use one of our certified repair companies. When can they come out? I ask. They couldnt get anyone out for 5 days. I needed a refrigerator fixed sooner. Had a serviceman come out. Main control board and heater both had to be replaced. $700. Then this week, same thing is happening. Called Samsung and they said someone would get back to me to schedule a repair. They contacted me 48 hours later, and tell me a repair person will be here in over a week. I see so many bad reviews reports... Why doesnt something happen with making Samsung do something about these similar issues???

Purchased this in Sept 2015. Very upset the way the 3 panel glass on the oven door is getting drips (inside the glass). I keep it clean and there is no way to clean this mess. Why is it that this could happen in a new stove/oven? :(

Samsung has great products and work very well without any issues. Would definitely recommend these products to anyone. I have used a microwave, oven, dishwasher, and refrigerator.

In 2010 I purchased five Samsung appliances with a five-year extended warranty. Shortly after the first year every one of the appliances had issues. I emailed Samsung and they did not even have the courtesy to reply. The stove had so many replacement parts, it was practically a rebuilt and finally deemed a lemon by Samsung. The dishwasher never cleaned well from the start despite following all the guidelines, had major parts replaced and finally stopped working all together. It was deemed a lemon and replaced. The fridge had water pooling in and under a crisper. That problem was fixed after three service calls and now it is doing the same thing. The washer stopped dispensing hot water and had major parts replaced. The dryer element burned out right after one year and then the door started having trouble staying closed. The dryer was less than three years old and Samsung could not supply a replacement door.The dishwasher was finally replaced with a new one and is nowhere near the quality of the first model. It will be a year old in June and is already having cleaning issues. The stove and dryer were three years old on an extended warranty when Samsung offered a buy out. I assumed that meant they would be paying enough money to replace the appliances. After all, the warranty states they would fix or replace defective appliances. That was not the case. The buyout fell short of actually being able to replace the same items. Dont fall for that song and dance. I thought I was buying a good name and good quality with Samsung. I was not.

The dishwasher is one year old and from day one smelled like football locker room, even when it was empty. It was installed by Home Depot. I re-routed the drain hose higher to keep water from the disposal from back-flowing into the dishwasher, which I assume has no back flow prevention valve, given the amount of water left in the sump after running. No change. Ive owned and installed many, many dishwashers and never had an odor problem, even when they were full of dirty dishes.We bought a second home home with brand new Samsung appliances. A Stove, Microwave, Dishwasher, refrigerator, washer and dryer. We have issues with every one of them! Poor design and poor engineering is consistent throughout the entire line. I wouldnt even recommend them to my worst enemy! The seller paid $500 for a transferable extended warranty. It took him 3 months of constantly calling Samsung and hours of arguing to finally get the warranty transferred! So, if you have an issue with a Samsung appliance, well, good luck.In addition to the constant horrible smell, the dish racks are very poorly laid out and waste a lot of space. Good luck trying to fit 12 place settings into this. It does a poor job of removing coffee stains from cups. The upper rack has only 2 height settings. On the higher one even small saucers hit the very useless top cutlery rack. On the lower setting you run the risk of the washer arm hitting any moderately tall dishes or pans, which causes food to stick to the dishes.I am speculating that the smell is caused by incomplete draining. There is filter that needs constant cleaning, but even keeping it clean doesnt prevent the smell. There is a sump under the filter where water pools, but that should be clean water? But many other dishwashers leave some water in the bottom and do not have this horrible smell. And, at this price point, the dishwasher should have a food grinder instead of a filter that needs constant cleaning! Again, poor design and engineering! The dishwasher is very quiet, and if you set it up within the confines of the poor design and engineering, it will usually get things fairly clean. But you can find many, many other dishwashers for much less money that will do a much better job every time, and smell fine even with a load of dirty dishes. Dont fall in love with the pretty face! Buy something that works!!!!

For years, Ive been influenced by my Korean friends on Korean brands. In Dec. 2013, my husband and I decided to invest in home appliances. We visited a local dealer and looked at our options. Without hesitation, we looked at different Samsung fridge models, and after deciding on what will fit in our kitchen space and what will be best for a starting family like us, we bought a Samsung Frost Free - Inverter Type fridge (model: RT20FARVDSA/TC). The sales associate at the local store helped us with our decision. He discussed the differences between the different models and benefits of each as well. He wasnt pushy and he politely asked what we wanted and what we needed. He also discussed the daily operating cost of this particular Samsung model (Ive always heard how energy efficient and environment-friendly these Korean brands are).In fact, this fridge is really cost effective - when I calculated our monthly usage and stuff, it appears that this fridge only costs us around 200 PHP a month. Our other fridge cost us around 400 PHP a month. I like this fridge better than the other one we had, which was a White Westinghouse fridge. I like the silvery touch of our Samsung. To me, it looks elegant... It does have ample compartments for our needs and I like that the inside shelves are made of glass (I like things made of glass). I guess the price of the fridge was just right.I like almost everything about it except for one thing - I was cleaning the fridge two months after we bought it and at the bottom part where the perishables are situated, I found a crack (see attached pictures). I am not sure what caused the damage and I was not able to see that right after we purchased it, so I guess I dont have any right to fret... :-) Anyhow, the fridges motor has a lifetime warranty which to me is good enough. The fridge is only about 3 years old, no problems whatsoever other than the cracking, and were satisfied so far. We will consider another Samsung in the future.

Purchased 4 appliance chef selection for more than $9,000.00. Microwave turn table motor packed up within 2 1/2 months. Called Samsung to replace the microwave as the product has to be defective to break within three months. They only wanted to repair but not replace. Reached out to CEO office no response.

Purchased this microwave from Lowe’s in 2013. Broke this weekend after catching on fire internally. White plastic / electrical smoke filled our house. Luckily no other damage. If we were not in the kitchen however, the story could have been different. Contacted Samsung directly to see if they could help with repairs, or a discount towards a new Samsung microwave. The answer: No, we only warrant our appliances for 1 year. Anything past 1 year is the consumer’s responsibility. So my warning to anyone looking to purchase a Samsung appliance. Get the extended warranty, which is very expensive. Because after year 1, and your appliance breaks or causes damage to your home, Samsung will not help. Wonderful company.

Worst stove range, and worse part is that Samsung wont do anything, the grills are made out of cheap materials and Samsung knows but they try and make you believe that you dont know how to clean them, plus the grease bakes on the grill and wont clean.

I have purchased this product (AR24HV5NBWKNNA) from Samsung Dealer in May 2014 and from the date of purchase Im not satisfied with the product. Installation of A/C was not proper as it took 12 hours by your engineer. Then in next year 2015 the A/C was not performing and called Samsung and executive visited and directly filled gas in warranty without inspecting the reason of leakage, and gradually after 3 months again cooling decreased. Also water leakage from indoor unit started immediately after refilling and now in current season when unit was started there was no cooling and when engineer visited on 1st call he immediately order a gas refilling without inspecting the reason for leakage. And so the second complaint was lodged and then that engineer inspected the actual reason for regular gas leakage i.e. leakage found in cooling coil which was the only reason for 1st time non cooling, which should have been searched and rectified in 2015 when the gas was refilled the first time. We were given an only option to replace to new cooling coil at our cost whereas I feel problem shouldnt have arised in the 1st year of purchase which I feel was not expected from the world leader brand like Samsung. Right now I and my Family uses Samsung brand TV, AC, refrigerator, phones, washing machine, microwave. Also further we have to install new units at my Factory and 2 Houses but now after experiencing such problem within a year I feel I should rethink over that. Also during water leakage from indoor unit my Indoor Wooden cabinet along with printer and mobiles were damaged. If you wish to see the leakage I have shot a video of it. Also, a suggestion. This kind of malfunction directly hits your Brand Reputation that how Samsung deals with its product Malfunctioning. I strongly request you to please look into this matter on priority as the season has started and there is a need to run the Air Conditioner. So replace the defective part or replace the whole unit.

We bought our Samsung from Lowe's. It was on sale and with my veteran's discount, it was a great price. We are empty nesters and the size of the fridge is perfect for us, with ample door storage. Lots of freezer space also. We love the filtered ice/water through the door options. The stainless steel is so easy to keep clean and looks really sharp. Temperature controls actually work where in some other brands we have owned they were more like idiot gages, nonfunctional. We have owned it six years now and still loving it. Only thing I would change is the location of the water filter. Put it up top so an old man like me does not have to lay down to make the change.

We remodeled our kitchen and purchased an electric Samsung stove with warming drawer from H.H. Gregg. This oven was $1500 and it was supposed to work as a double oven because it has a metal divider and dual controls for upper and lower ovens or you can remove the divider and use as one large oven. I was so excited to basically have 2 ovens, plus a warmer. It never baked well from the very beginning. I would preheat the oven, but it would never cook at that temperature. It was always 50-75 degrees below what it was set for. It was under warranty so I called Samsung. They wanted ME to troubleshoot and calibrate the oven, which I did following their instructions. Nothing helped. I called Samsung four times and finally got them to arrange for a licensed local tech to come fix the problem. He replaced everything he could find and it still doesnt work. The oven is awful and Samsung customer service is just as awful. They read responses from a card and do not listen to anything you are trying to tell them. I really wish I had read other reviews before I ever bought it. It is still under warranty with H.H. Gregg, so now it is their problem, and mine.

This refrigerator - which is gorgeous - stopped working exactly 45 days after installation. A repair service sent by Samsung said it was repairable but it was too a job for them and recommended replacing it. Despite this, Samsung will not stand by their product and they refuse to replace the refrigerator. We are now approaching THREE weeks of no refrigerator. Samsung customer service is a nightmare. They should be ashamed - so disappointing. We strongly recommend NOT purchasing through Samsung and instead use a more reputable company who will ultimately stand by the product and the consumer.

Samsung is terrible. My refrigerator freezes up constantly and makes terrible loud sounds. I have to constantly defrost it. Now the temporary repair is not lasting not even one week. It’s a defect with the French door style. And they won’t recall it. My stove is Samsung and I hate it as well. It’s hard to adjust the temperature settings on the burners.

We bought a new Samsung refrigerator at the end of 2014. Less than six months after purchasing the ice maker started leaking etc. The same problem everyone else is complaining about. Had it fixed several times and finally gave up. So we bought an expensive refrigerator and had to buy ice 90 percent of the last four years.

DMT300RFW - This appliance was purchased in 2010 from Future Shop in Saskatoon. Problems were experienced very quickly and our efforts for assistance from Future Shop or Samsung were a waste of time. In 2012 the dishwasher would only run on Heavy Duty and most often it has to restarted in order to start the cycle. At the present time, often it takes restarting four to five times before it will go into the cycle. We will replace it for certain with a different brand.

Purchased Samsung french door RF268ABWP refrigerator from Lowes at the end of 2013 and had problems from the start. I had to return refrigerator and replaced with the same model. I had to have a technician out within months because sliding drawer wouldnt close correctly and a problem with the door closing. Every year since Ive had to have the ice maker replaced. Keep in mind I have dual ice makers. Only one works at any given time. Other. In 4 years I needed 4 new ice makers. Luckily I had purchased Lowes extended warranty. Thats a problem in itself as youll wait weeks for service and even longer for parts. I had them come out for one service call for the broken ice maker and the technician ordered a new part and I was told to wait for the part. Took almost a month with me calling every week to finally get the part and told they ordered the wrong part. Waited months for a replacement part which never came. I called again months later only to find out my extended warranty is expired.I spent over 2500.00 for a piece of junk. No one should is expected to replace an ice maker ever year. I called Samsung after finding out my last ice maker installed had a year warranty which is still valid. I wanted them to replace my ice maker for free. They stated I would have to pay $175.00 for a service call for the tech to verify my ice maker was broke and then installation cost. I asked for them to just send me the replacement and I would have installed myself. No such luck. So my ice maker has a warranty which is useless unless Samsung gets paid for bogus charges. Seems this is a very problematic model from all the complaints listed. There should be a recall or class action lawsuit.

We purchased a Samsung Gas range in 2014. The stove cooks perfectly and we are overall very pleased with it. However whenever we do a self clean following the manual instructions to a ‘T’, the bottom ignitor fails afterwards and I can no longer bake or roast. This has happened three times and we have had to replace the bottom igniter 3 times. Fortunately we have a gas technician friend who can replace the igniter for us. It’s costs us $80 a pop but would have cost $300 each time if we’d paid for a Samsung technician. I have sent an email with product serial number, etc. and photo of burnt out igniter and had an instant reply from customer service asking for more information. The strange thing is, when I try and reply to the email or try to send another email to Samsung, the emails are immediately blocked. I ended up doing an online chat with a service technician who informed me I had to pay a $5 refundable charge with all my credit card information in order to receive a reply (answering questions they had asked me for!!!). Total run around and obviously a deliberate action by Samsung in order to avoid dealing with a known fault with this particular gas range. One disgusted Customer.

I have never been as disgusted as I am with Samsung appliances. I purchased a new stove and refrigerator about four years ago. It is now time for me to replace both appliances as they are falling apart and do not work properly. I have called Samsung customer service several different occasions. They are not helpful. Youre on hold for 20 minutes to be told you need to call another number. I feel as though they should stick to making stereos and televisions. Thats all theyre good for. I will never the rest of my life purchase another Samsung product period!

We have a Samsung French door with bottom freezer refrigerator manufactured in RF263TEAESR. It looks great, nice features, problem is, it was designed without a refrigerant valve to shift cooling between chilled regions, which would allow one side to defrost while the other cools. The lines become blocked with ice, the cooling coils freeze over, cooling becomes more difficult, and the ice builds up to the point where the circulation fan bangs the ice, making a serious noise. We have had the kit put on which is the fix from Samsung. It is designed to shut you up for a couple months and pick up a nice check for their factory authorized dealers. The kit does nothing.The second repair tech came and, for two hours and another $100, tore out the interior back wall, thawed out the lines with hot water, the coils with a heat gun and the vents on the back wall with warm water. He told me it would last no more than a couple months as the insulation gets saturated with water and, rather quickly, everything will refreeze. He was optimistic. Within two weeks it has once again frozen. The fan noise is beginning again and, because Samsung refuses to stand behind their products, this piece of garbage may shortly become the worlds largest paperweight. My advice, STAY AWAY FROM SAMSUNG products. They have made it obvious standing behind their products is not a priority.

Within months of purchasing my RF23J9011SR counter depth 4 door fridge...ice maker stopped working. I defrosted it several times and it did work but you can hear the gear (auger) clicking. Then 1.5 yr later, it completely stopped working. I believe the design is flawed as the ice maker sits in the refrigerator section and not the freezer area. Having different temperatures, plastic gears, etc...are probably the root cause. Fortunately, Samsung did honor a one time warranty so that it wouldnt cost me the $610 to replace the case auger and ice maker via the authorized repair place.

Samsung 5 burner gas stove cost approx. $700. Love the 5 burners on the stove. The middle burner is great for simmering or keeping something warm. With having 5th burner I can keep gravy warm while preparing the rest of the meal. Also good for boiling water for eggs. It pays to spend a little more on a good quality stove. You don't want to have to buy another one in two years.

I purchased this new refrig. when my old one gave out, so I was in a hurry to get one and did not do any homework as to the appliance. I went by the name alone. Big mistake. Right from the front door inside the house this thing was making noises like crazy. After 2 weeks of trying to get a repair man out, they finally replaced the fan and the ice maker. These loud banging noises, and cracking sounds, then sounds like hot water hitting cold, sizzling noises continue. All day and All night!! My dogs are barking all night thinking someone is coming into the house it is so loud, when company comes, I have to shut their door, in hopes they can sleep. I would never buy another Samsung ever!! I would like to get some sleep at night, I do have to work. I hope someone reads this and can do something about this problem, or replaces this haunted device. Thank you for reading.

I too bought the French Doors Samsung refrigerator. Five ice maker repairs, water in floor, 80 degrees in fridge side and the clicking of the fan as it starts hitting ice buildup and then dies a painful death. This refrigerator is truly junk and is not inexpensive. I have had it four years and as I type this it is not working. Tech suppose to come Tuesday the 14th of August. Repair if able to be repaired will only last short while. To say the least I am give up fooling with this expensive piece of junk and will never buy another Samsung fridge.

I purchased a Samsung refrigerator 400 LTR from Vaishali, **. From the start, the problem was that the upper portion of the fridge is ice-deposited and the lower portion is warm and the vegetable, etc. gets spoiled. When I complained, the person guided me on phone, around six months back, and said that if I switch off the refrigerator for one night, it will be okay, and this worked. But time and again this problem arises. It is the defect of the Samsung technology and why should I suffer> When I complained, they say that the engineer will come and charge 400 Rs for visit, in my view the basic defect should be removed by Samsung free of charges, or they place my fridge with a new one . I purchased it around 20 months back.

Unless someone chose to make it right, which they wont, I would never buy a refrigerator ever again from Samsung. Absolutely, hands down, the worse decision I made. Spent nearly $2,000 and I would have been better off keeping my 20 year old Kenmore that ran very well but was outdated. Ive always used Samsung products, from TVs to phone, however this item rusted within a year (no, no harsh chemicals were ever used and water was quickly dried off). Fan motor went in 2 years. Fan motor was under warranty so no problem, however rusted doors were never covered as they were cosmetic. Samsungs products are purchased precisely for that reason - theyre beautiful. But trust me, they are garbage. Samsung didnt want to make it right - so no more TVs... I am an iPhone guy now... never again until they make it right.

I bought this expensive Samsung 4 door refrigerator from Sears in 2012. The ice maker is the worse. Within 3 month it stopped making ice. Sears came to repair. This replaced the ice maker. It started working 2 month later stopped. Replaced all mechanism starts working again. 8 months later stopped again, replaced again 3rd time. 1 year later out of warranty. Called Samsung. They refused to do anything about it. Called local appliance dealer, had it replaced $595. Broke again within in 2 months. I looked up this refrigerator and not only this one, but other Samsung units have had many problems with the ice maker and Samsung is doing nothing about it. I would not buy this refrigerator or any Samsung if I was you. It was a $4,000 cost with no ice. They have terrible products.

Water is leaking inside the refrigerator and freezing under the produce bins. Then we notice vents on the inside back wall were full of ice. A few weeks we found water on the floor. Then the freezer started frosting and we found ice forming on the outside freezer drawer. We have defrosted it several times and the problem keeps repeating. I see online hundreds of complaints for this. These models should be recalled! Last Samsung product for me!

Had some noise. Wasnt terrible. More like a low hum. Water started to pool in the crisper drawers. Found the problem and resolution on YouTube. Time consuming but moderately easy. Many wouldnt be able to be as resourceful. Its a design flaw and Samsung should have recalled. Cheap jerks. Door handles were black. My 4-year-old fridge handles look like Ive dragged them behind my car for miles on a dirt road. Unfortunate. Otherwise, everything else has been awesome.

We bought a new Samsung convection microwave, Model MC17J8000CS, and a Samsung refrigerator, Model RF4287HARS/XAA, which was delivered Sept. 14, 2016. Microwave - Suddenly stopped in middle of heating vegetables 13 months after purchase (last night). Great! Refrigerator - Frequently, the middle drawer gets hung up and won’t close without a few tries. Just don’t open it too far and keep trying. You’ll get it; well, I always have. If you change from CRUSHED ice to CUBED ice, be ready for NO ice to drop into your glass. Open the door and you get your ice. Yes, it’s all over your feet and the floor but at least you know where it is. On the positive side, I think they’re attractive appliances. My husband thinks they spot too easily but I’m ok with that. In all fairness, he is the one who cleans them.

Purchased this RF267AERS fridge in 2012 and the nightmare began almost right away. The fridge was making a loud noise that would stop once the doors were opened. Called for support but since the fridge was out of warranty by 6 months, they would do nothing! This was an expensive model and is a piece of crap. Apparently plenty of people have the same problem with this model. The back wall freezes up and the fan blade hits the ice so if you do not unplug and melt the ice, you risk ruining the cooling fans. What a pain in the neck trying to store food and spending all that time to have the fridge freeze right back up every six months. This month, I have already defrosted it twice and it looks like I am going to have to do it again. All they say is there is no recall. THERE SHOULD BE!!!!!!!!! No other help or advice is given. I was a loyal Samsung consumer but will never purchase another Samsung product, EVER!

I purchased a Samsung front load washer 15 months ago and have had the same component go out THREE times. The door will not lock and so you have to hold the door until it locks. I have had to have it replaced twice during the warranty period. It went out again a month ago and they refuse to replace it again because I am no longer under the 12 month plan. EVEN THOUGH it is the EXACT SAME COMPONENT that keeps going out. Now I am forced to pay repairs on my own and Im sure it will continue to happen seeing its clearly a flaw in the washer. Customer service was not helpful and I was told there was nothing they could do because I didnt buy the extended warranty.

The dishwasher has NEVER cleaned the dishes well. You have to wash them before you put them in the dishwasher. A repairman came out to fix it under warranty after a month and could not find anything wrong with it. It leaves food on the dishes and silverware. It has features similar to others of this price range, but they arent labeled very well and you are left wondering if you did something wrong to make the dishwasher clean so poorly. Normal dishwasher size. I would never buy a Samsung product again, whether it was a phone, a TV, dishwasher, anything.

Glass top extremely difficult to clean. After 2 weeks I returned to Lowes where I purchased it to ask if the glass top was made differently. They recommended a certain cleaner. I had a GE glass top for 15 years before this Samsung and it was never this difficult to clean. Then three months later I noticed a very small crack on the glass top. I called Lowes and they only cover for 30 days because I didnt buy the extended warranty. I called Samsung and sent photos but no response. I cant believe the money I paid for this Samsung stove. The top seems to be made differently. The burner areas look like they have rust on them and burn marks. It looks like I never clean the stove but truthfully that seems to be the only thing I do is clean the stove top. I have tried all glass top cleaners and none seem to work. I hate this stove and recommend anyone that wants to buy a samsung NOT to. It looks awful in my kitchen. Samsung and Lowes dont seem to care about it. They think cause there is a small crack that it was my fault. I swear I did not drop or bang on my new stove to make this crack. I am telling you people that are looking for the new double door Samsung electric range, DONT. I am so disappointed with this product.

10 months ago we purchase a Samsung dishwasher model DW80J3020. It completely stopped working. While it was still under warranty, we had service technicians come out which took 3 days. Then they had to order a part. Two days later we had it working... It worked one time. Two more service calls later it was deemed unrepairable. Since that time we have tried to get a refund and all we get is shuffled from one Customer Care (what a joke) Department to another with no information or response. Finally we sent them the receipt on the suggested form... Still no response. My advice to you is dont ever buy a product from Samsung. They have shoddy products and the worst customer service I have ever experienced.

2014 model rh29h9000 - This model is extremely loud when cycles on. Looks great but have to exchange because of volume of motor. Exchange for the same model and the same problem occurred. If you like to listen to your refrigerator then this models for you. Too noisy. Will be exchanging this one as well. Samsung should stick with TVs.

We purchased a bottom freezer side by side Samsung three years ago. Currently on third ice maker which leaks water everywhere. Current fix for this is $600 to correct their bad engineering. This on top of $250 to fix the defrost drain which freezes and spills all of the defrost in the refrigeration area. Obviously this is an engineering piece of crap. Only here to warn people. All appliances have issues but this is absolutely the worst appliance ever created. Overpriced, poorly engineered and nothing special that cant be found on a less expensive model. AVOID this brand at your own peril!

I guess I will see how serious Samsung is about customer service tomorrow. My about 2 year old dishwasher has some plastic supports for the upper rack that are breaking down. In looking over customer complaints about the same model I guess it’s a real common problem. Some of the customers are saying that the brackets need to be replaced 2 OR 3 TIMES A YEAR, REALLY. How could this be, cant SAMSUNG come up with a QUALITY part that will last? HOPING I HEAR FROM SAMSUNG TOMORROW. I DONT understand why this model number cannot be flagged and the part just shipped without another 15 to 20 min on the phone. Sure hope they dont try to charge me for their poor choice in material and design. And I hope the part they do have to replace it with is not the same as the one that is breaking down. VERY UNHAPPY.

DO NOT BUY SAMSUNG APPLIANCES! Consumer Alert - Do Not Buy Samsung Kitchen Appliances. In 2017, we purchased a Samsung Refrigerator, Range, Microwave and Dishwasher. 3 years later, all but the range have required repair two or more times! Our dishwasher has been out service for nearly 8 weeks now. JCPenneys is gone, Asurion Warranty won’t replace it because it’s a service warranty only. A&E Factory Service kept us waiting all day, showed up at 6pm to tell us that the technician that was here two weeks ago was wrong; we need a different part and they can’t come back for 17 more days! Calling A&E’s “Customer Service” connects you to some foreign country and a rep that reads to you off a scripted cue card and suggests you should use the website for ‘better service’! May I repeat.... DON’T BUY SAMSUNG KITCHEN APPLIANCES!

It was purchased to replace a worn out GE microwave. It works fine but the rotary plate in the middle is smaller than the GE so that is taking some adjustment. It has three less auto buttons (no baked potato button, etc.) but we are adjusting to that as well. Overall, we’re happy with it. Now we just need to buy a new dishwasher, gas stove, and refrigerator to match???!

Same continuous issue with our Samsung refrigerator model RF28HMEDBWW. At least 3 service calls (maybe more) and now we have been waiting for 3 weeks to get the ice maker part replaced. Ice maker continuously freezes up and wont dispense ice... frustrating! Customer service is terrible. No one calls back from the service company or the warranty company to let us know the status. Waiting now to see if the part can even be ordered... maybe not available any longer, not sure. Luckily I purchased the extended warranty. Well see what happens. I do not recommend this refrigerator.

We purchased Samsung Model RS277AC April 2010 for $1500.00. July 2014 the bottom freezer drawer was hard to pull out and we realized it was stuck by a build up of ice under it. Kept getting more and more ice so we called Samsung they recommended we call Consolidated Electronics on September 24, 2014. Service man told us he knew what the problem was when we told him about the bottom drawer frozen to bottom. Charged $149.00 for a 5 minute visit. He would have to order the heater element and it would cost $30. He said that the heater element touches the inside of the back panel and this will happen again because of a design flaw with the back panel and Samsung has corrected it on the new models! Came back with the heater and said did not need it and defrosted the freezer, put it back together and charged us another $45.00 and within three hours there was a build up of ice in the bottom of the freezer so we cannot use the drawer for storage. NEVER purchase a Samsung appliance!

Within 6 months of purchase, on the first self clean, the error message C31 came up. Turns out this means it overheated. Waited a month and a half before Samsung finally got their ** together and replaced the stove. Now one year later, same problem. Waiting to hear if Lowe’s extended warranty will follow through. Hoping to get a different brand. Samsung stoves are complete garbage.

We have had the Samsung Refrigerator Model RF263BEAEWW/AA for about 1 1/2 years now which we purchased from Conns... a.k.a. Cons. This will be the 3rd time that we will have to call the repair service for repair. Because our refrigerator is out of warranty, we are, so to speak, been screwed by the pooch. Conns will not step up to the plate and offer any kind of service or help... Will never go there again, nor recommend that store. (NFM here I come). Nor will Samsung say that there is any problem with this defective product though they have Class Action Lawsuits against them for similar products. Needless to say, we will never step foot into a Conns (Cons) store again, nor buy Samsung if they will not stand behind their product. If anyone has any suggestions or help, it would be appreciated.

Our Samsung started making this popping sound three weeks ago. (2-3 pops per hour). I did a web search and found that many others are having the same problem. I called Samsung customer service, and was told the sound was Normal. I guess I am not quite understanding normal when it never made this sound before. I just wish Samsung would take our complaints and concerns more seriously. The sound can be heard throughout the house, its as if someone was sitting behind the fridge popping balloons. We never hooked up our ice maker so its not that. I will say that the fridge works fine in every other way. Thanks.

Purchased model RF23HCEDB on 6/29/18. Ice maker quit working 13 months after purchase, one month after warranty ran out. Troubleshooting has not worked. Upon reviewing online complaints, videos, lawsuit, etc regarding Samsung refrigerators, Ill never buy another Samsung appliance again.

Bought my Samsung French Door/Bottom Freezer Refrigerators at Sears In 2012 and I have had problem after problem. After about 6 months of owning it there was ice buildup. We did buy the extended warranty so that covered the fix but a year after that the same thing happened but this time the fridge was no longer cooling at all and it had ice. Once again they came out and fixed it. I got tired of calling for repairs so I started removing the ice from the back as needed the best I could. Also the ice machine went completely out so I just bought ice trays. About 2 years ago the freezer gave out completely. I called a repair person but it was going to be over $800 to fix. It was blocked with ice on the bottom once the ice was removed. Now it doesn’t cool down at all. This fridge is a $2,000 piece of junk. NEVER AGAIN. I should have went with a cheap basic fridge.

I have had issues with my icemaker since the day the warranty expired. Note that we are only talking a 1 year warranty! The on-line blogs all indicate that Samsung knows they made a poor quality product. I have a home appliance repair service that I pay a monthly fee for and they also acknowledge that people are having problems with the Samsung refrigerators all over the metro where I live. When I call into Samsung to have them do the right thing and replace a $110 part they simply indicate that the product is out of warranty. If you dont want to end up in my frustrated shoes dont ever buy a Samsung refrigerator.

Samsung has very poor customer service, you purchase the product expecting the product to last a while, however, after having it for only 4 months, there are problems. I am not happy with the after purchase customer care, they are not interested in resolving your issues. I was a big fan of Samsung simply because Ive always had numerous Samsung phones, after this issue, I cancelled my phone and purchased an iPhone. I purchased a French door refrigerator RSG309 that has a computerized display, which was my first mistake. I thought, because it was Samsung, it would be okay, I was sadly mistaken. After contacting the customer service center so many times and remaining on hold, being transferred numerous times, having to repeat myself over and over again like a broken record, I gave up. The display does not work, I have to unplug the refrigerator constantly to reboot it so the dispenser can operate properly. This is the worst customer service ever.I am frustrated, I will never purchase a Samsung product again. I definitely plan to seek legal advice because the product is practically new, I purchased an extended warranty and still cant get assistance.

We purchase the Samsung stainless steel side by side with freezer on bottom. Looks great but the ice maker doesnt work. Called serviceman, came out and replaced the ice maker, worked for a few day then started freezing up, called serviceman again. They replaced the third ice maker. Work for a few days and it started freezing up. Now it is out of warranty. Will cost a lot of money, the ice maker has been trouble since almost the beginning, I cleaned out the frozen ice out and now the ice is very wet, it drips water out of the ice maker out of the door and on the floor till it completely freezes up. We had to go out and purchase an portable ice maker so we can have ice.

As others have noted the refrigerator by Samsung has been a problem since day one. Water and ice accumulates in the vegetable bin area. The water storage vessel located on the back wall freezes and has ruptured on several occasions, requiring replacement. The defrost heater shorts out and is not operational, numerous issues with the main control board and the reprogrammed and updated replacements, poor design and engineering requiring design modifications in the field, water and ice systems freeze up, do not work and do not dispense. Overall, Samsung service is unresponsive and basically not knowledgeable. Their design and engineering groups dont have a clue. Most recent repair included the installation of new and upgraded main panel which was to resolve all the problems. Issue is that after the installation of three separate new and improved and reprogrammed panels only some of the issues were addressed and the reprogramming actually caused other problems. The original main board panel that came with my refrigerator is long gone, no longer manufactured. The replacement panel has a new set of issues including that other basic functions were not programmed into the new main panel design. So for example, for the refrigerator and freezer to operate I have lost several functions such as the light in the freezer compartment. This item for example was never programmed into the newest control panel. I was told this directly from the tech rep at Samsung and the repair folks. Keep in mind my French door refrigerator that cost over two thousand dollars and is less than four years old is a mush mash of parts and accessories. The main panel has been replaced several times and three separate panels were required to be able, installed this time just to get to a point that the refrigerator functioned and the defrost heater assembly had voltage to operate. Keep in mind that I now have a refrigerator that have systems that cannot function because the main board was not properly programmed and Samsung does not seem to care. They wont even return a phone call and customer service is a joke. One more thing. I was with the service person the entire time that my refrigerator was being worked on. If I ever hear one more time the senior service technician from Samsung tell the onsite servicing rep let me tell you off the record what you should do I will scream!! The senior service tech at Samsung confirmed that there was a serious issue with the freezing and rupturing of the water vessels on the interior rear wall of the refrigerator compartment. He indicated that Samsung has failed to address this issue with a repair or service bull item as it would basically acknowledge that there indeed is a design and operational flaw in the unit. Off the record, the onsite rep was told to go out and get a thin piece of closed cell foam and place it between the water vessel and rear wall of the refrigerator compartment as some other site repair folks have found that to be the resolution to the vessel freezing and rupturing issue.” Well I will close out my comments for now, but will likely be writing again as the refrigerator has problem after problem and Samsung is unable to effectively resolve the issues. By the way, since my refrigerator, which is less than four years old is out of warranty, and I have had to pay for all the repairs myself, the cost to date now exceeds the original cost of the unit. The unit was about $2,300.00 and with the latest partial fix adding another $420,00, I am into this great product to the tune of over $4,800.00. No help from Samsung here!! Looking for a new refrigerator now and certainly would like to see Samsung step up and make this right and cut me a refund check for the $4,800.00 I have invested so far. Maybe they should also take into account the spoiled food and inconvenience to my family while they are at it. Dont Buy Samsung Products!!

I bought a Samsung SMH9187 microwave in November 2010 and on 9/2/12, it spontaneously beeped and showed the dreaded SE code that so many have written about. I tried to cycle it per the instructions by unplugging the unit with no result. The keypad was dead. I called Samsung service who were less than helpful. They could not find an authorized repairman anywhere nearby and I live in a major metropolitan area. After spending about 4 hours trying to find a local repair person who works on Samsung with no luck, I called Samsung again and pressed very hard for a repairmans name in my area. They finally found only one. He, fortunately, was quite helpful over the phone, but so far away that he would not do the repair. He told me that the part number is DE94-02001C and is available for about $52 at Sears Parts Direct and mentioned that anyone handy with computers could make the repair. I was about to go that route when I found these posts and tried the quick fix of holding the Stop/Clear and Start buttons together - and so far, so good. Meanwhile, I would advise anyone considering a purchase of this unit to be sure there is a Samsung repairman nearby before purchasing. The microwave is clearly not reliable based on the number of keypad failures mentioned here within the first 15-36 months. Planned obsolescence and poor service to boot.

4 Door Refrigerator: I bought Samsungs line of appliances when I redid my kitchen the summer of 2015. Ive had the ice maker repaired 2x since then and had to pay out of my pocket since the year warranty was up. Now for the second time the compressor went. The compressor has a 5 year warranty. The first time they put Freon because they couldnt find the leak. They came again and said it is not fixable that I should be getting a new refrigerator from Samsung. Went painstaking through the process to the point I was told they are locating my model. Once they do and its on the truck theyll call with the delivery date. Didnt hear anything for a week. Called back I and was told since the refrigerator is out of warranty they are not giving me a new one. I said the compressor is not fixable and has a 5 year warranty. I was told that doesnt matter because the refrigerator warranty is up and the compressor is not fixable.So why do you claim a 5 year warranty on compressor. If you cant fix or replace the compressor its my problem??? BTW the compressor is in a location they cannot reach, so they say. $3000 for a refrigerator that has had issues after 18 months. I asked to speak to a supervisor w/ 3 different calls. Finally got one, Ricky, and he swore hed get back to me in 3 hour. That was a week ago. The customer service is HORRIBLE. Theyve hung up on me 3x and never called back. And each call since 6/29/18 is an hour. You need to go through the whole story. After telling me I was getting a new refrigerator and waiting a week to find out, no, no refrigerator not one person from Samsung called to tell me they changed their minds. I am now going to get a lawyer.

This is by far the worst waste of $849 I have ever spent. Does not clean. Spot weld broke on inner seal which interferes with removing lower dish rack. Constant error codes have to keep unplugging to clear. Dont buy this piece of crap. I would rather flush my 849 down the toilet than buy a Samsung dishwasher. Purchased a new GE today. I am going to use the Samsung for target practice.

I had my Samsung French Door refrigerator for approx. 5 years and the same thing. First the handle came off on the freezer. The digital panel went out 3 times. Now it leaks water and does not cool or freeze. Its not under warranty anymore. I called a technician and they state it needs Freon but from what I understand this appliance is supposed to have a closed system. From this point, I refuse to buy anything else Samsung. There should be a class action lawsuit. This is 1800 dollars gone to waste. We had a Kenmore for 20+ years that never leaked or needed Freon and we got rid of it to upgrade.

Our $2323.95 Samsung refrigerator (RFG297HD) was purchased less than 3 years ago. We were under the impression (albeit falsely so) that Samsung products were superior in quality, and that this company stood behind the integrity of its products. NOT!!! We have already had to replace the ice maker and the freezer fan assembly. After speaking to three different phone operators (all of which represented a series of going-through-the-proverbial-policy-motions), I finally was put into the ECR department in hopes of speaking to someone, who had not already been thoroughly programmed into the mechanical answers representing Samsung androidism. Suffice it to say, I hit wall, after wall, after wall after Wall. The only so-to-speak courtesy I was offered was to spend some additional money to buy into another year of protection. Really? I am sorry, but when I spend this kind of money for a product, I expect quality performance for a little longer than two years before it start breaking down, leading me to dig into my pocketbook again. Moreover, to spend additional money for extended warranties on products (i.e. Samsung products) highly suggests that Samsung does not want to be held responsible for its own technical errors or designed failures.

Love the convection oven, but the glass cook top is horrible. You can not regulate the heat. Its always very hot and the knobs turn on super easy. If you barely bump one then you end up melting something or getting burned because you dont realize it came on. Very hard to clean the top and cannot get stains or heat marks off of it.

We bought a Samsung side-by-side refrigerator three years ago. Last year, the vegetable drawers started getting water in them. We called a SEARS repairman who fixed the problem temporarily ($200), but told us the problem would return, as these refrigerators are low quality. He was right. We now have to buy a new refrigerator. Last week the handle broke off the Samsung microwave which is not quite two years old.

Bought a $3000. Samsung refrigerator from Lowes, and turned out to be junk. My son had bad luck with their hd tvs, and I should have known better. They are cheaply made, and overpriced garbage. And their support is even worse. I hope anyone that reads this are smart enough to take heed.

On 8/29/16 we purchased the 25 cu ft French Door with External Water & Ice Dispenser, Model Number: RF263BEAESG/AA Refrigerator in the Black Stainless finish. Delivered 9/3/16. We purchased this high end very pricey fridge, a high end matching gas range and dishwasher so we spent a pretty decent amount of money. The set was ordered from a local appliance store and was NOT a scratch & dent product. While from a distance the fridge looks fantastic, dont look too close. Under the factory packaging (plastic protective packaging & cardboard was not damaged at all) there were numerous scratches and a small dent in the upper left door. I would expect a new expensive appliance such as this would not arrive in this condition. The appliance store is closing and unable to order a new refrigerator or even just a new door. I dont need an entire new fridge, just an undamaged door.Samsung feels it is our problem and refused to do anything about it. While waiting on hold the recorded message spoke of their commitment to customer service. Well we didnt get that, in fact just the opposite. Interesting is that we really like Samsung and have always promoted their products. This is the first issue weve had and they failed us. I would not recommend this product due to how fragile it seems to be and Samsung will not make it right. I have a beautiful new kitchen with very nice high end Samsung appliances, except for the scratched and dented fridge. Is this really what I waited for all these years? Extremely disappointed. How hard would it be to replace my door? Any other appliance store would have sent it back to Samsung and requested a replacement from Samsung. Why cant Samsung just do that for me?Thanks alot Samsung. Also, I submitted this same review on Samsungs site and guess what? They wont post it.

We purchased model #RF263BEAEBC and immediately had problems with the ice maker. It would leak water every time we used it and the ice would come out soft and mostly broken. After 5 service calls and a complete ice maker replacement during the 1 year MFG warranty, Samsung said there is nothing else they can do and left us with the same problem. Now the refrigerator is 1 year and 8 months old and is very noisy when it comes on and the ice maker problems are still there. I will never buy another Samsung product again. They DO NOT stand behind their product and make things right!

Bought a Samsung refrigerator last November. It crapped out on us three times. It stopped cooling and freezing but sounded like it was working, light and compartment temperatures showing. Got an exchange week ago and it is doing the same thing. Service looked at the old unit twice and said there was nothing they could do. Samsung may make good TV’s but their appliances are POS. DO NOT BUY. Nothing but trouble.

Samsung stainless steel with French side-by-side doors - Very pleased with the size, appearance and performance of fridge, freezer and ice-maker. Purchased at Lowes over seven years ago, the fridge is well-designed and reliable. However, ice has been forming at the back of one crisper drawer and likely needs technician to look at it.

Weve called customer service for Samsung several times. They were not helpful and they did not support the customer need. Samsung knows of a faulty design on the icemakers of their refrigerators yet refuses to acknowledge and make it right for their customers. There is currently an open class action lawsuit for this problem, yet Samsung customer service wants to charge its customers to send technicians out to repair knowing that the icemaker will become faulty again. I am very dissatisfied with Samsung products and will not be purchasing or referring their product again.

I purchased a brand new in the box Samsung over the range microwave, installed it. It worked well and was beautiful, stainless steel and black. I worked away from home off and on about two years, came back to live at home again full time. One day it said SE on the screen. I called Lowes. They wouldnt take it back. I called Samsung. They told me to call a service person at my own expense. I said, No! I explained I had barely used it and no way was I spending another $170 added to the $200-$300 it cost me initially. So basically, they sell disposable microwaves. I also own a Samsung top load washer and dryer that cost about $1800-$2000. So when these crap out, I will load them all in my truck and drop them through their nearest Samsung plate glass windows. If I wanted to purchase disposable ** in the first place, I would have done so. Kiss my **, Samsung! I tell everyone about this! Seriously, they suck!

We bought the range about a year ago. The convection oven quit working 3 months after we bought it. We just used the regular bake. Now it doesnt work. It heat up 175 and doesnt get any hotter. Its a lemon. That is the last Samsung Ill ever buy.