I like the Samsung Refrigerator. I like the appearance, functionality and performance of the refrigerator. Ive only owned it for about 3 months, time will tell how Dependable it is.

Products do not last. My microwave has broken down twice and washing machine and both cost more to fix than buying a new one. Have replaced washer with a Maytag and still waiting to replace the microwave.

Weve owned this fridge since 3/29/10. Weve had nothing but problems with it ever since. Every time theres a power failure in our area, the digital panel needs to be reset, which has been a difficult process to accomplish. Last June, our freezer started making loud rattling type noise. I had to have the Defrost Sensor replaced as it was faulty and causing excess ice to build up on the fan in the interior of the freezer. Well, now the freezer is doing the very same thing. I called Samsung again last night expressing my frustration and dissatisfaction with this fridge thats only two years old! Since my unit is out of warranty, they originally told me there was nothing they could do about it. I told them thats what I was told last June when I called with the freezer issue and at that time, I was given a warranty extension and the repair was made free of charge. This time, after insistence on my end, I was offered again a free repair or a refund prorated of my purchase price. I chose the refund since Ive had enough with the issues with this fridge. I paid $899.99 for the fridge on sale from Sears, it was originally $1299.99. I was offered a prorated refund of $719.99, which reflects a 10% depreciation for each year of ownership. I said, I think Samsung should stand behind their product and give me a full refund of my purchase price since this fridge has been brought with issues for the last 2 years. I was told a prorated refund was my best option. I now am waiting for the refund check to come in the mail and then go shopping for another fridge. I will never ever buy any Samsung products again. Once I have my new fridge in place, I then have to cut the power cord off my fridge and mail that and the serial number sticker from the interior of the fridge back to Samsung. Their refrigerators should not be allowed to be sold any where.

5 year old fridge. Ice maker cracking, popping, icing up underneath. Hundreds of dollars to repair. Forget THAT! No more Samsung products for me. I learned my lesson. Stick to names that are associated with refrigerators and other major appliances like Whirlpool or Maytag. Customer service means something. As many people having problems with the ice makers and Samsung isnt taking any action, I would think a lawsuit would be initiated. I want in if there is a class action suit.

I purchased 4 Samsung appliances for my kitchen and had to repair 3 out of the 4. But by far, the stove has been the worst. Since the beginning, the stove would not keep the set temperature. I would preheat it, it would hit the set temperature and then begin declining after about 5 minutes. Significantly declining- continuously dropping. I had to have a repair person out 3 times to fix it- which meant I had to wait at home 4 hours each time. I was promised a refund 3 different times when they deemed it irreparable. I would be waiting for my refund so I could purchase a different (not Samsung) oven and would call them back only to be told that my refund had been denied (even after receiving refund acceptance texts) for various reasons. They never contacted me to tell me that it had been denied- just left me waiting. Each time, I was asked to resend a different document (receipt, picture of serial number, etc) that I had already sent them previously. Each time I called (a total of 6 times), I had to wait on hold for at least an hour. I would be promised, promised, promised that they would take care of me and then nothing. The last customer service representative I had even refused to read documentation of my experience to explain my frustration. So...the product is faulty and customer service is lacking. Stay far, far away from Samsung appliances. Hopefully, you will learn from my mistake.

I am very dissatisfied with the range. The burners will not change from fast boil to simmer. Two technicians checked the range stating that there is nothing wrong with the burners. I was told that In order to change temperatures, I must turn the range OFF after using fast boil then turn range BACK ON to simmer! Also the black top is very difficult to keep clean. My previous Whirlpool was not a problem. I regret having purchased the 4-piece package. Even the dishwasher basket is not satisfactory. The microwave enamel chipped after 3 months use. I am very careful with my appliances. After saving for a few years to purchase I am disappointed...

Bought 3-Door Refrigerator/Freezer (RFG299AARS). The plastic part behind the freezer handle broke. Samsung sent wrong part to replace it and said they had discontinued the item. Couldnt find anything that wasnt generic and had to be modified to fit the unit. The glass crisper cover broke immediately and the weight of the full drawers broke the humidity selections out as well. Cannot place any weight on top of the cover. Now the vegetables arent climate controlled and the vegetables will freeze. Climate control throughout the refrigerator is not even and anything pushed to back of refrigerator freezes. The same for anything at the very front. An expensive, $3,000, piece of junk. What can stop this fraud perpetrated on the public, especially when consumer advocate groups rate this product so highly? Had to fight to get the extended warranty protection directly from Samsung to be honored. Then the repairman refused to return because he hadnt been paid by the company.

Samsung refuses to honor warranty. 4 door refrigerator RF23J9011SG/AA. [ New ] As a loyal user of Samsung products from 3 tvs, 3 phones, and 2 refrigerators I expected when I purchased my beautiful 4 door refrigerator that I would enjoy the same top quality that I have always had with Samsung products. After less than two years of service, my 4 door refrigerator, that cost over $3,000 has developed an issue. The bottom (Freezer section) is working fine but the top (fridge) section is now hot. Since the warranty on the compressor and associated parts is 5 years I thought that, although anything can have an issue, Samsung would honor the warranty to repair the unit. They did agree to send a technician out to look at the refrigerator so I was pleased that they would honor their warranty. The interesting part is that the technician only removed the inside panel at the back of the fridge to inspect the coil and fan area. The only test that he did was to unplug a temp sensor and plug one in that he brought to see if the compressor would kick on, which it did not. He also took some pictures of the inside of the fridge and sent them in, he said, to a Samsung technician who, in turn from some unknown location determined that the problem is Environmental because of a small section of copper tubing at the top of the coil has some green corrosion on it (Not the Coil itself). I was confused because this is what copper does when exposed to moisture (inside the fridge) and air. The technician told me that he was not sure but that is what Samsung said. He then removed the panels covering the electronics on the back of the fridge, tested absolutely nothing other than seeing if the LED lights were on and then told me there was nothing that he could do because it is from an environmental problem.The problem with this theory is, #1 copper turns green when exposed to air and moisture, very common and expected. Secondly, if it were an environmental issue then the copper lines on the back of the unit leading to the compressors (there are 2, one for freezer, one for fridge) would be corroded since they are ACTUALLY exposed to the Environment and off course, they are not corroded but look absolutely new. Fast forward today, one week later, and I paid Mr. Appliance to come out and actually diagnose the fridge issue. The problem is that there is an issue with the compressor. And, as I expected, they told me that the idea of environmental issues causing this is absolutely ridiculous. They did, however kindly offer me an estimate of almost $1,000 to repair it. Very disappointed with Samsungs handling of this situation, by the attitude of the tech they sent out, it almost seems as though they intended to find any reason possible not to honor their own warranty.

Samsung Dishwasher Model #DMR 78AHS - I have only had this product 18 months and have had to replace the upper washing rack brackets twice. Once by home in-service repair, which was covered under warranty and then again by myself, which cost me $35 to repair. This is clearly a design flaw issue where the small plastic holders on the bracket break off and can potentially get inside the unit and cause it to make a grinding sound, which is unpleasant when you are expecting a quiet product. This is what happened to me. I have spoken to Samsung personnel and J & J International (supply part company) about the product flaw and neither company will admit there is a problem or provide reimbursement. Both keep referring me back to the other one. I have also sent e-mails to the CEO and Consumer Voice.

Our Samsung side by side refrigerator quit working and I contacted Samsung on 7/06/16. The appliance was still under warranty. However it is 7/27/16 and I am still without a fridge. First they looked for someone to fix it but no one was available in our area. So an exchange was approved but it must take forever. I have called them multiple times. All I get are apologies. Their service is the worst I have ever dealt with. Dont buy Samsung. This is the most expensive mistake I have made. Worst company ever!!!

I purchased a Samsung Oven (Model # NE595ROABSR-AA) on 1/18/2013 for $906.00. On 2/16/14 the convection fan motor and sensor went bad. I was told it was out of warranty by less than 30 days and I would have to pay out of pocket. I paid $168.00 to replace it. On 2/6/2015 the convection motor went out again. I had to pay for a service call to replace it. Now on 8/24/2015, the service light is coming on again. I am being told by the technician that the motherboard is out and will cost $200.00 to repair. I have been on the phone with Samsung for 43 minutes so far and am being told that it is my problem. We had a Kenmore oven for 27 years without one service call and it still works great. We simply bought the new one for aesthetics and I wish I would have never bought a Samsung. THEY ARE JUNK!!!

Weve owned a number of Samsung products from washer/dryer units to dishwashers and microwaves. Our family has been pleased with the quality of those products. The refrigerators are another story altogether. About 6 months after getting our stainless Samsung fridge, the front of both doors began rusting. This seemed absurd and I called Samsung expecting some kind of answer and/or assistance in dealing with this. Wrong!Not only did their customer service team insist that this was purely a cosmetic problem so not covered under any kind of product warranty, but when I escalated this to a specialty department, I was told that nothing would/could be done, the problem was mine, and basically too bad. A fridge should not rust after a few years let alone a few months. This was shocking. Im now totally turned off the Samsung brand and will no longer be purchasing their products. When I said this to the service team, their response was oh well. Nice.

Model RFGTHDRS - I bought this unit 3 years ago. Nearly every plastic bin on both side of the door broke for no reason and had to be replaced. About 2 years after the purchase, I noticed water collecting and then freezing underneath the large pantry drawer, to the point you cant open that drawer. I have to eventually take that whole drawer out and remove the ice buildup. Samsung wanted to charge me $450 for a service call, and they denied being aware of any problem like this. I see it is a very huge problem. I am completely dissatisfied with customer support and this product. I would advise anyone to stay away from Samsung refrigerators. I am also going to the U.S. gov recall website and post there. I hope everyone else does too. This will force a recall and cost them tons of money, which they should be responsible for.

Purchased samsung oven last year. Noticed paint peeling on glass top after a couple of months. Called Samsung and had a ticket for someone to come out to look at oven. Repair place called on day of service advising they would charge service charge since this is a cosmetic problem. Service place said if samsung admits this is not cosmetic then they would not charge. Called samsung back, talked to Shawn service manager. He advised this is a cosmetic problem when paint peels off of glass top. I have had other glass top stoves and never had this problem. This proves this product is a piece of ** and the glass top will peel no matter how you clean or take care of the product. I will not buy another samsung product.

DO NOT BUY A SAMSUNG REFRIGERATOR!! The water dispenser on my Samsung refrigerator makes a stuttering, jack-hammer noise. Removing and replacing the filter and bleeding the water line takes care of the problem - for about a week. Then its back again. 4 calls to Samsung, hours on hold, only resulted in them suggesting that their authorized service contractor, Service Quick, come out to look at the problem - AT MY EXPENSE. I was even told by one Samsung customer service rep that they had never had this complaint before. Really?? Google Samsung Water Dispenser Problems and you will see DOZENS of complaints!

Samsung Dishwasher dw7933lrasr/aa - We purchased this dishwasher in June 2013. It never worked properly from the time of purchase. There was always food on the dishes after washing and many of the items would have to be washed two or three times. We tried almost every detergent on the market all to no avail. Just recently October 2014 it stopped working all together. There is no water pumping up into unit, of course it is now out of warranty. I dont want to get this unit fixed since at its best it never worked very well. I would recommend that you avoid this companys dishwashers. This is in direct conflict with other products Ive purchased from them that work very well, most notably several large screen televisions.

I guess I should have read the reviews on this dishwasher before purchase; however, I relied on the good name of Samsung. Boy was I wrong! I purchased my dishwasher in March of 2014. In December, was getting the error codes. I called the repair warranty center and they came right out and fixed it. I was happy and impressed. Despite the fact that the dishwasher constantly smelled awful… it worked. By April 2015, I was getting the same error code. Samsung refused to stand behind their product. This is obviously a major problem with this unit with the numerous complaints and we know that this is just the tip of the iceberg! Shame on you Samsung for not addressing this problem fairly. You have really taken advantage of the consumer and that is disgraceful. I had to throw away a dishwasher that was only 13 months old because it cost more to fix than to buy a new one. WARNING to all who are considering this purchase - DO NOT BUY THIS PRODUCT!

We purchased a Samsung French-door refrigerator and have experienced the same problems as many reviews I have read. Loud noises from the back, poor cooling in the refrigerator, and water leaking out from under the drawers in the bottom. We are really not satisfied and now looking to replace our refrigerator.

Purchased RS261MDWP fridge from Home Depot June 24th, 2013. I noticed rust forming at lower edge of ice/water dispenser. I did not call and make complaint before warranty expired (missed by two weeks). As it turns out, it makes no difference because the rust is considered cosmetic and is not covered under warranty. I had a Samsung certified serviceman come take a look at it for repair. New door and installation would total over $500. I declined and paid the serviceman the $80 for trip charge.There is an inherent design flaw in the construction of the door. I own numerous rental homes, one of which is an ocean front weekly rental. My appliances of choice are Whirlpool. I have had no rust problems with that fridge and it is less than 200 feet from the ocean! The Samsung fridge is greatly compromised by the rust. It is very obvious and I will be replacing a 1-year-old fridge that will end up in a garage.

Love the convection oven, but the glass cook top is horrible. You can not regulate the heat. Its always very hot and the knobs turn on super easy. If you barely bump one then you end up melting something or getting burned because you dont realize it came on. Very hard to clean the top and cannot get stains or heat marks off of it.

Purchased all new kitchen appliances with the microwave being one of the Samsung products. The original one we ordered they had to swap out with another unit due to they could not sell the original anymore. We were having multiple error codes, and they sent a service Contractor out under a warranty call, and they assumed it was the motherboard, which they replaced. Well that didnt work, in fact it was worse. Called for them to come out and repair it under the warranty. Seeing the 1st time did not work, so they sent out a service Contractor who replaced the door. In fact it was even worse with the microwave shutting down when cooking and still having error codes. Called Samsung backed and had to argue with them to send someone out to fix the microwave due to it was still not repaired from original warranty so called repair. They agreed after talking to a supervisor and they sent a service Contractor out, where he looked on a website and it showed an issue with the fan. They replaced the fan, but a week later the unit was still having the same problems with the same error codes and an additional new error code. Called Samsung again and they were going to do an accommodation, which in essence is an exchange. I had to send copies of the purchases that Lowes sent me, and waited for answers as usual, so I called back and said that because it was out of warranty they werent going to do an accommodation. Because they didnt fix the microwave from the initial warranty repair, and the delay game, and do not stand behind the product, I am stuck with a defective unit. I would stay away from Samsung kitchen appliances, and glad we didnt purchase all of our appliances with Samsung.

$700 dishwasher started acting up 9 months after purchase. Kept shutting down before going through full cycle. Dishes were very dirty. We called for repair since they would also be there for the second repair on the microwave (bought at the same time). A circuit board was replaced and lasted 4 months before breaking down right before July 4th barbecue with 80 people. I spent the next couple weeks talking with various people. 3 times made it to their executive customer relations level. Was sent two emails confirming a one-time repair as we were now out of warranty. Received a final call informing me they have no one to service the machine, I was out of warranty and they would not service, despite previous agreement to service. So what happens when they sell extended warranties at the point of purchase, if they have no one to service the product? I called an independent service company. They advised me not to have it serviced. States Samsung has chronic problems with their circuit boards. To quote, They make great phones, they should quit there. I will never purchase another Samsung appliance. I spec products for kitchen renovations. You can be sure they will NEVER be on my list!

Do not buy Samsung dishwasher, leaks from door had problems with control panel and know its leaking from the bottom. The dryer heating element always burns out after 1 year and 3 months. This is my 2nd time changing this part and a wire was burn inside. I get a feeling it might not be the last. Washer leaks sometimes. Stay away from Samsung. As for my tablet the screen cracked not outside the screen but inside, the tablet was never drop and that was after 3 days that it was bought from the Bell store. As for Samsung tv, not bad. Broke 10 years after it was bought.

DW80F600UTS - Bought this visually nice looking dishwasher from Best Buy and after 14 months it started getting a High Temp Heating Error. It makes the unit totally inoperable. It wont even do a forced drain cycle. Multiple attempts at de-energizing and resetting the stupid computer control pad has no effect. The unit would go immediately to FAULT and keep blinking the fault. Best Buy would not help and Samsung Customer Service DOES NOT EXIST. Keep getting message of Sorry we are are experiencing high call volume.... please wait. The phone rings once and you get hung up on. I am infuriated. Never ever will deal with Samsung again.

We bought a refrigerator Samsung at Sears on January 2018. On June 2019 the refrigerator started accumulating water under the drawers. Samsung said that was not in guarantee any longer. Can you imagine buying a refrigerator and one year after is not working properly. Not to mention that Sears wanted to charge more than $500 to fix it. If you want a refrigerator try Whirlpool or another trustworthy company. Samsung is not the company.

The website is giving me the run around. Tried chat, Rawson said I am afraid we at technical live chat support do not have instructions to open the door. If I had that instructions, I would have definitely provided you with that. My response to Samsung, why claim you have any support when technical support does not have instructions?The challenge I have, I have a French Door model refrigerator with a bottom freezer, pull out drawer. There are two screws that fasten the handle to unlatch the freezer drawer and to pull the drawer open. The left screw holding the handle fell out. When I tried to screw it back in, there were no threads to screw into. Apparently, the device which the screw was threaded to came loose and fell to the bottom of the inside of the freezer drawer door. All I want are the instructions to open up the door to determine if I need to buy another fasten or what. Samsung says this refrigerator is out of warranty. I have a refrigerator, the inside tag states May 2013 so little more than 2 years old and its coming unscrewed, so has Samsung screwed me!!!

I purchased our Samsung French door refrigerator on 10/1/2011 through Lowes. At that time I also purchased their extended warranty; however, it expired on 10/1/2014, just 5 days short of the failure of our refrigerator. Lowes Service was very kind and immediately transferred me to Samsung, as they told me the sealed system would be covered by the manufacturer for 5 years. The representative at Samsung (after speaking and being transferred to a few different people) told me they would have a Samsung technician contact me within 24-48 hours. This was on 10/10/2014. I did not receive a phone call during this period; however, I did receive an email today, 10/14/2014. The email stated that they do not have a technician in my area, and wanted me to contact them via the supplied number to find a way to accommodate me. I was assigned a new reference number and transferred to multiple people until finally getting to speak to someone in the Executive Customer Relations Department. This person told me that Samsung couldnt repair my refrigerator due to my location, but that they could offer a pro rated buy back of it. I was told to email a copy of my original receipt to an email address they supplied me. I was told to write my name, phone number, and the most recently assigned transaction number on the receipt before emailing it to them. They told me that I would get a response within 2 business days of sending the receipt, but that I should call them if I do not get a response. The buy back is supposedly pro rated at 10% per year of ownership.

I have a Samsung dishwasher that smells horribly. It has from day one. I thought it must be my plumbing or drains so I have spent $700 on plumbers only for them to find nothing wrong except my dishwasher is junk and stinks! Customer service went around in circles telling me to clean it when I have already cleaned it in every way possible and with everything known to man! I took the whole thing apart and uninstalled it and nothing helps. Samsung wont do anything about it. It is under 1 year old.

We bought a beautiful looking RF30HBEDBSSR/AA and had nothing but trouble with the ice maker. Samsung will not come up with a solution or stand behind their product. We thought about replacing the ice maker but Samsung has not corrected the problem, so buying a new one will not solve the problem! We have to defrost the freezer the old fashion way, with hot water. We are tired of doing this process because we have to keep the refrigerator doors cracked open so it wont start freezing again. By doing this we have lost perishable goods. We have replaced our Washer and Dryer with a different brand because Samsung wont fix the problem and now we are replacing our refrigerator even though its not that old! Next well replace our range. We started replacing our TVs also. NO MORE SAMSUNG!!!!

My refrigerator is only 2 years old. Last December, a repair was done, but it was never finished because they never came back. So now the same repair people can now finish it because I had the same problem: ice forming in the freezer, but also the icemaker broke. The first repair was for a defective defrost part. So now I had to pay for an icemaker as the first time the guy broke the insulation. So now when they come back, I have to pay for a part he broke! That’s a good one! But never again will I buy any Samsung brand. I learned my lesson. This product was only one-year-old when I had problems with it. What junk!

This dishwasher is only average. It could be doing a better job like some of the other models. Whirlpool makes a great dishwasher and I have had good results.

We had a broken refrigerator door shelf. I called Samsung and they promised to send me for free a new shelf even though it was out of warranty. Shelf never came. I called back and Samsung said order had been canceled (without telling me) because out of warranty. I said they promised to send me shelf. After several more phone calls and escalations, Samsung said they would not abide by their promise and said I would have to pay for shelf. Also, the ice maker went out shortly after the warranty expired and that costs $500 to fix. Suffice to say, I would not recommend buying a Samsung refrigerator and Samsungs customer service is awful.

Will never purchase another Samsung anything. Purchased 28 cu ft refrigerator year and half ago. Problems w/ the ice maker from the day I purchased. Same as other customers - ice maker noisy and would freeze up. You call Samsung and they walk you through everything you have already done and then refer you to another number that will get back to you. When they do they leave a message to call back to the original number. Called again and was told Id be referred to an authorized repair dealer. Then notified 3 days later that there was none in my area. I did some searching and found one who stated they were. They came out the next day and found the problem (definitely Warranty) but fridge was over year old. I had been dealing with this problem since I purchased it and was told noise was normal. Took about 39 min for technician to discover the ice maker was assembled incorrectly from the factory. He reassembled it and put it back in and the ice maker has been working well (its terribly slow) for 4 days now. No knocking and loud noises. Interesting that he figured it out and Samsung didnt have a clue. Apparently they have been installed in the factory incorrectly. Ill gladly join a class action suit against them! Samsung doesnt seem to care about the consumer at all. Samsung Blue Ray DVD player just quit after approximately a year. Had been a gift from our daughter. I love the fridge when it works but am very worried reading other complaints. Ice maker was terrible until technician from Back Canyon City (small town north Phoenix) came to the rescue. Thank you Jeremy of Accredited Appliance.

After about a year and a half this microwave has lost the vent switch into the rear of the panel - unable to pull back out. The Microwave has worked decent but just cheaply done in other areas. I will try to locate this panel online and repair it myself. The range, Fridge and Dishwasher have worked great.

Side by side 2 years old freezer stopped working, Food spoiled, noisy and doesnt hold correct temp in refrig. We are on a fixed income and will NEVER buy a product from this company again.

WHEN I moved into my home, there was a Samsung dishwasher, brand-new. This was almost 4 years ago. My hope by writing this is to educate consumers about my experience. It was non-stop issues from the first month. Over the years, I replaced the pump. I had a number of repairmen out, who each time took a look at the dishwasher and laughed. They all told me it was a hunk of junk and dont waste money on it. Over the 4 years I spent over $800 on repairs. Now, it broke again. I have replaced it with a Frigidaire. I am very easy on my appliances, I ran it about 3-4 times per week. I used the best detergents only. I scrape dishes thoroughly. My things last me many many years. This did not last me at all - as I was contacting repair people the entire 4 years. I fear I have other Samsung appliances that were here when I moved in. I have heard from too many in the appliance industry as to the track record of Samsung appliances. I wish to educate potential consumers as to my experience, the money incurred - the waste.I should also mention I contacted Samsung a few times. They could not care less. Besides not speaking English properly so communication was limited - truth is - they could not care less. The only good that could come out of this is I save other consumers fortunes of money. We all work very hard for it - and clearly others could not care less how they squander it for us. There is also no price that could be placed on the HOURS I invested in trying to salvage it. Please, buyer beware.

Side by Side Refrigerator RS265TDRS is approx. 3 yrs old. Problems with ice maker freezing up and not making ice since I have owned it. Ice maker replaced one time during warranty, but I continue to have the same problem. Now the refrigerator will not cool, found that the back of the fridge was frozen and the evaporator fan motor will not work. Had to defrost refrigerator with hair dryer. Just read all the reviews with the same complaints. Wish I had read the reviews before buying, but I will not make the same mistake of buying from Samsung twice. I am ready for the class action lawsuit.

We bought Samsung side by around May 2012. It has had several issues beginning almost immediately. The front panel went out twice and during the second time all the food spoiled. The technician had the nerve to say it was our fault because someone had to hold the buttons on the panel for it to go off. When I told him we were sleeping and woke up to this issue, he called us liars. Then a few months later this crappy appliance began making a horrible noise. This time a motor had to be replaced. So for two days we had to defrost it, so no food in our house for 4 days (2 to defrost/ 2 to get cold enough for food). So today, not even 3 years later, a tech came out and said the entire rear panel of the freezer and all components behind it need to be replaced. When is enough, enough? We are so angry they just wont replace this crappy Samsung refrigerator. DO NOT BUY A SAMSUNG APPLIANCE!!!

We bought a Samsung refrigerator few years ago and since bought it the ice maker constantly freezes over and we are always having to thaw it out and we always have to do that. We werent aware when we bought it that Samsung has a lawsuit against them for the same thing about the faulty ice maker. They sent a repairman out to fix it but we are told it wont last. We want our money back. All of our appliances are Samsung because we love the brand but their refrigerator arent good. We spent a few thousand on this fridge just for us to have issues with ice maker. We want our money back. We did talk to an attorney who told us about lawsuit. We want our money back for what we paid or were getting an attorney.

After two years, my Samsung SRS594HNSS two-door fridge started to freeze over on the left inside vent. It stopped working shortly after. I had the fridge for 2 1/2 years. When I contacted Samsung, who put me on to their agent, he installed a kit which cost me with labor $AU250. It took five weeks for the kit to come and it was over two months before the job was done. The fridge is now freezing over again. Samsung said it was out of warranty. I told Samsung that no one would buy an expensive fridge that would only last 2 1/2 years. It has been four months now since I contacted Samsung and their agent and the fridge is now 2 years and ten months old. I rang Samsung and they said the kit was under warranty and to call their agent again. The agent wants to charge me all over again for the labor. The agent for Samsung said that he had installed lots of these kits and never had any trouble, which makes me think it is a fault in the fridge. Samsung said it wasnt. Why the kit then? The complaints department staff were courteous and helpful. I realize it is not their fault, but a company policy. I had to buy another fridge during the hot Australian summer while waiting for the repair to be done. I am disappointed with Samsung as I have bought their products before including an expensive washing machine. I wont be buying any Samsung products from now on if they dont do the right thing by me.

Samsung are not making good refrigerators. Tooooo bad. Vegetables and fruits in the lower basket gone bad, filled with water, smell bad. I think there is a problem in the vegetable basket of the ref.

I bought a Samsung RF266 for ~$1,500. Within 2 years, the sensor broke and iced up and caused the fan to make noise. It was repaired, but of course, not covered under the manufacturers 5-year warranty. The repair guy told me its quite common that the sensor has issues. Having known this, I would not have purchased a Samsung fridge. It cost me about 20% of the original cost to have this fixed. As a reasonable person, I would expect issues such as this to be covered under the warranty. The warranty states, Samsung will repair or replace any part found to be defective. It also states, This limited warranty covers manufacturing defects in materials and workmanship. I think any reasonable person would expect a sensor to work for the full 5 years. And if not, that it should be covered under the above warranty statement. I called Samsung and the lady Ashley basically told me I should have gotten an extended warranty and it was not their issue that the sensor breaks frequently. Theres customer service for you. So I would definitely not buy any of their products going forward as well. Samsung, you guys are pretty dumb and have lost out way more than you would have if you just covered things like this under warranty.

Brought Samsung French door fridge with freezer at bottom in 2015. In 2019 the icemaker doesnt work, the inside fridge area icing up. The freezer draw broken, the door wont close properly, the little compartments inside the doors all broke off. 1260$ to fix. Worst experience ever.

I have always been a fan of SAMSUNG products, so when I was gifted with a refrigerator I decided to upgrade my other appliances to SAMSUNG during Christmas of 2020. Installation was very quick. Trust me when I say SAMSUNG did not disappoint. My range is an electric ceramic top with convection model. It bakes very nicely and the cooktop cooks nice and evenly. Although it seems as though the bottom drawer is not as deep as my other range, it seems as though the inside of the oven was a little bigger. In regard to appearance, although stainless steel seems to be the rage right now, I opted for white and it is just as sleek and attractive. It is easy to use, easy to clean and I could see myself purchasing SAMSUNG appliances again!

Even a small amount of research on Samsung dishwashers should send you screaming in horror at the thought of buying this product. Ive never written a negative product review until today, but I am compelled to warn anyone with money in his or her pocket and a hankering for a shiny new dishwasher to shop elsewhere. Just dont do it. You will be glad you didnt.This PoS I have has been a clunker from the beginning. The writing wore off the front panel in just months. It thumps when it runs. It has been down and broken more times than I can count, from input valve to water sensor to spray arms that wont stay on to fragile wheels to not draining, to not filling and worst of all, to the longest freaking dishwashing cycle I have ever seen while still not getting my dishes clean. Thank God I fix my own stuff, otherwise this $800 dishwasher would have cost me TRIPLE in repairs.It is a CONSTANT thorn in my side... constant. I have sworn off Samsung products of all kinds forever and weekly I remind my four young children to never ever ever ever buy a Samsung product. You would DO well to join them, for your sake.

I am very surprised that Samsung has not had to recall their microwave ovens. All of a sudden the panel shows a code SE or E5 error code. The micro does just not go dead. It starts doing strange things..... constant beeping.... coming on by itself..... blinking lights. These are not old micros. Mine is not even three years old. I called Samsung. They were less than helpful and suggested we call a service center. They ignore the problem and will not even admit that there is a problem. I am done with Samsung Microwaves. Never had a problem with GE!

Bought our Samsung RF23J9011SR/AA refrigerator approximately one year ago. Ice maker malfunctioned. Samsung seemed familiar with the problem. The repairman mentioned a design flaw with regard to the small fan. They did quickly repair the problem for hundreds of dollars. It seems to me if they knew of the design flaw they should make the adjustments at their cost.

I have a stainless steel French door bottom freezer refrigerator. Unfortunately my refrigerator stopped working after only one year. I contacted Samsung immediately, they informed me that a repairman would be in touch soon. Two days later Samsung contacted me to say they did not have any repair people to assist us, but that they would refund our refrigerator and also for our food loss. It took months to get out refund we also never received food compensation loss. Customer service was incompetent and not knowledgeable of our situation. Stay away from Samsung products because when they stop working for whatever reason the company will not help you. Trust me this has been a horrible experience.

Ive only had my Samsung dishwasher a month and I am in love. Im so glad I chose Samsung! Its so quiet that I can actually run it while I still have company without being disturbed. It cleans wonderfully and my contents are actually dry at the end of the cycle.

We bought a Samsung dishwasher (Model # DW80K705045) in March 2017 from Lowes, after 15 years with a Bosch. Looking back now we should have done our research. We would have seen all the bad reviews. Christmas Eve the dishwasher went into failure mode. “Leak in System”. Within a few days the dishwasher worked again but 3 days later the same thing happened. It took 12 days for a repairman to come and determine the problem. We were told it would be a huge job that required a full day, the dishwasher motor would have to be rebuilt on my kitchen floor, and no guarantees that the repair would work. This repair will require my husband to take a day off from work. Fast forward to 3/20 and we still do not have the part. According to Lowe’s the part has been in for 2 weeks now and we have not been able to schedule a repair. We are unable to use a different repair company because this is the one Lowe’s contracts out to. The dishwasher can only be run with few dishes and on short cycle. We don’t know when it will go out again. Numerous calls to Lowe’s and Samsung have gone nowhere. Neither company will back up the product. Samsung will not replace the dishwasher until 2 attempts to fix it have been made. Lowes won’t offer a refund because we have to go through Warranty service for the first year of owning the product. The Warranty is through Samsung. Totally disgusted and frustrated.

My dishwasher looks nice. It does a good job of cleaning but runs a long time. The size is good but seems very dark inside. We had a problem with it the first year and Samsung did fix it but a year later the same problem. They paid for the parts but we had to pay for the repair. This was the same problem that we had with it the first time. Wish I had bought another KitchenAid.

I bought all Samsung appl. when we built but Im having second thoughts... the refrigerator (side by side with water ice on outside) is not all worth the $$. The size gets cramped inside without a lot of shelving room and the outside ice dispenser always clogs and you stand there for minutes until the big globs of crushed ice falls out because if you dont get it out when you open the fridge door it all falls on the floor. We use the full cube but when clogged it crushes inside. The lower freezer is great... very roomy and stores more than avg. I would explore other brands.

According to info we found on YouTube the error code is caused by steam corroding the keypad panel. We cant find anything on Samsung website to help us. The website is not user friendly and there is nothing mentioned about how to fix the error even though there are over 200 complaints. How can you make an over-the-range microwave and not expect steam? No more Samsung for us.

Bought two fridges. Within 4 months water was accumulating on the bottom of the fridge compartment in one then the second one did same at six months... Replaced fridge fan on both since ice buildup damaged both units... Replaced heater elements on both as they both failed, replaced PC board main on both as well as PC inverter board. One is running. Other has died again with the user-control-and-display-board having failed along with freezer fan failure. Now has burnt insulation smell and no power to interior lights. Repairman was stumped. Considering using these appliances as anchors. Never had so much trouble and spent so much on two fridges. Worthless. Samsung should stick to making phones.

We made the ultimate mistake by purchasing this Samsung Storm Wash dishwasher. The dishwasher smells and constantly traps mold in the dishwasher & on the dishes. After less than 1 year the dishwasher hardly cleans at all, the glasses look worse after being washed in dishwasher than before. There is a gross film left on all dishes despite using rinse agent religiously. Silverware has to be rewashed before using. I hand wash more dishes than the dishwasher washes! So frustrating & Im stuck with this piece of junk till I can afford a new one. Very disheartening. Samsung has no care despite emails sent to them. They refuse to help & refuse to take product back. I was willing to trade for another Samsung dishwasher. Shame on any company that doesnt stand behind their product! My daughter got an Mac Pro recently that began to split apart after a month; Apple immediately took care of this. Samsung could learn a thing or two!

Never buy the product. I bought a dishwasher, refrigerator, stove and microwave April 2015. Dishwasher stopped working code 7E water wall 3-12-2019. Refrigerator ice maker stopped working. Would not make ice in Jan. 2016. C. **

We purchased a set of Samsung appliances at Best Buy as part of a kitchen suite. The dishwasher that came with it (400 series) was absolute garbage. It would not clean the dishes and was displaying error codes. The dishes were more dirty coming out than going in. After a LOT of arguing, and technicians coming out, Samsung agreed to refund us for the dishwasher. We went back to Best Buy and bought the supposedly new and improved version DW80F800UWS with storm wash. It seemed better, but now a few months later were having the same issues again. Now its saying theres a 5E error which is a kinked drain hose. Checked all the hoses and nothing kinked. Technician came out and said machine is fine...then whats the error code for?? I would also be interested in a class action lawsuit as this has been well over a year of going back and forth with Samsung to get a dishwasher that actually washes dishes! Better off washing dishes by hand. Particles stuck to dishes and dirty water sitting on the top of the mugs and bowls. Technician also informed us that the garbage disposal is made of plastic and frequently breaks. My 20 year old Kenmore worked 20 times better than this technologically advanced pile of garbage. Do not buy a samsung dishwasher unless you want a headache to deal with. Their customer service is horrible, theyre rude and claim theyve never heard of any of these issues.

Purchased the refrigerator less than year ago and have had nothing but trouble with it. Ice maker doesnt work half of the time. Rarely puts out whole ice cubes and if it does put ice out it’s crushed beyond recognition. We have to constantly take the ice maker apart and clean up the ice buildup. Works for a few days and stops up again. We have to use a plastic container in the freezer for ice, or we wouldnt have any! NEVER BUY ANOTHER SAMSUNG PRODUCT, The Dishwasher doesnt work right either.

Refrigerator Model # RF28HMEDBSR - have had many issues with water leaking, first on the left side, and then now also water coming out on the front side. I put rags around the bottom of the fridge so my family does not slip and fall as I have slipped already walking to the kitchen in the middle of the night. The water is coming out more and more, have to replace the rags every few hours to prevent accidents. I called Samsung for help and they emailed me a pdf file instructing me how to make sure the fridge is level. There was nothing wrong with it being level and its still leaking worse than ever. Called Samsung back and they said they can refer me to a company that can repair my fridge. Samsung only warranties the fridge for one year, after that I have to pay for labor and parts to repair this issue. I researched online and found that this is a common issue with other Samsung Refrigerators. Here is the link for the class action lawsuit filed against Samsung for selling their defective product. **. Repair company charges $100 for diagnostic. Then we wait for them to order the parts (Temp sensor, Assembly Cover Evap and Leakage Kit) which costs over $125 plus more labor charges for them to install it. And we are not sure this will even resolve the problem. Stay away from Samsung appliances. I also have a Samsung stove that all the knobs have broken off. Samsung will charge you over $50 per knob to replace them. Pieces of junk, faulty appliances, Samsung should not sell their defective products to consumers.

Do not buy Samsung inverter refrigerators. Third class after sales service once you complete 1 year warranty. Buy it keeping in mind you are buying it for one year use for any problems after one year the service representative will disown it.

My Samsung French Door fridge is less than 6 months old and the ice maker quit working. Best Buy would not do anything as I didnt buy extended warranty. Seeing as I was having company, I foolishly got it fixed. I tried to contact Samsung, even with all my receipts, including one for the purchase, they wont do anything. I am concerned now that I will continue to have issues as all the other reviewers. PASS THIS BY!!! Buy a different brand!!!

Ice maker model # DA97 1254OA. Like everyone else’s, this icemaker freezes over and Samsung refuses to repair or recall. Spent hours talking to customer support who was of no help at all and even hung up on me twice. Will never use Samsung again. Would love to participate in class action suit.

The control panel stopped working, got a 5E error code. Went online to check for recalls. YouTube showed detail of how to fix it but it didnt work. I called Samsung they did acknowledge the problem and sent out a service repair man who replaced the whole panel free of charge. It was purchased in 2011, repaired in 12/14. Now the hook clasp spring inside the door has stopped working. I see on this site some people have had the same problem. Is this part on recall too? The microwave works if you push the door closed the whole time cooking. Any suggestions?

Very well made- we do laundry 5 days a wk. 1 issue in 5yrs. Highly recommended by me. I'm Samsung washer and TVs type of person. Check them out first, you won't want to look at any other. They do run some great specials at certain times of the yr. SAMSUNG FOREVER.

We purchased a Samsung Refrigerator a year ago. Within that year our ice maker has broken twice. First they sent a repair guy. He fixed it and 6 months later it broke the same way again. We called and Samsung said sorry it’s out of Warranty. It’s a year old and the ice maker is still frozen up and sometimes melts and drips water. It costs a lot out of pocket to get it fixed. On top of that the middle drawer electric cords that operate temp was pinched so that didn’t work. Also I don’t think the fridge runs at the correct temp! We filed a complaint with BBB in the state they are made. We haven’t heard anything back. I will never buy one again! Don’t even want to Win one I would Rather have a Whirlpool or GE!

We have had our Samsung Microwave a little over three years, Model No. SMH9187ST. I noticed it had been getting considerably louder the last six months. It is used by two seniors so it does not get excessive use. The nearest repair service for us was 40 miles from our house. They would come to our home to diagnose the problem for $70. We could take it to their service store, and they would charge us $35 to diagnose problem. We were already quite sure it was the magnetron. The manual said it had a 10 year warranty. When taking down our microwave, we found that it had a broken grill. We had never had it apart so we assumed that is how we received it. The fee to repair our microwave was $175.99 (with the part under warranty). We paid in the $300 range for this microwave. The Samsung salesman did not advise us that we were buying a disposable appliance. A bit concerning for us, as at the time we purchased the microwave, we bought the rest of the kitchen appliances... all Samsung.

I also have a problem with my freezer/fridge, a repair man had been out twice. All he does is defrost it with a blow dryer, the drain does not work properly so the bottom of the freeze becomes a skating rink and you can open the bottom drawer. When this happens, the fridge also quits working so I have to take all my food out and put it in a ice chest, put all my frozen food in another freezer and defrost it for 1 to 2 days. I do not feel I should have to deal with this. About every two weeks it freezes up, so I do not even use the freezer part anymore, my unit is two years old, very very very unsatisfied. Samsung or Conns appliance need to give me a new one of equal value but definitely not a Samsung brand.

We paid over 3,600.00 for this piece of junk! I feel so stupid believing that they would stand by their products. We remodeled kitchen with ALL SAMSUNG!! Big mistake! The ice maker broke after a couple months. Two service calls and new ice maker installed and now it’s broken again. Had to go purchase countertop ice maker and use countless plastic ice cube trays!! Not what you’d think you’d have to do with this high priced appliance. I worked for GE for years and I should have went with GE or Hotpoint. Never again will I bring another SAMSUNG tagged appliance in my home! I think they should be forced to make these appliances work!! I be darn if I’m going to pay out another cent on this junk. I’ve tried contacting the executives up there but I guess they’re too busy to care about their customers. How crappy can you be? I’m tired of using steam or hairdryer to thaw this humongous clump of ice! I would like for Samsung to replace all my appliances that are defective but that’ll never happen. I hope this company goes out of business so others won’t get scammed out of thousands.

My refrigerator is 4 years old, the ice maker quit working, it cost $475 to repair. The repairman said this is common for Samsung refrigerators, Samsung would not cover the cost of this repair. To have a refrigerator ice maker quit working after 4 years is unacceptable if not covered as a recall for ineffective function of the appliance. I will never buy another Samsung appliance due to this experience.

Wow. Look at all these reviews. Same **, different user. I have the same microwave that everyone is complaining about here. This microwave has always been noisy (really noisy) and the keypad hard to use. We bought it to replace a Kenmore microwave that was over 20 years old (like our fridge), but still working. Now, we are getting the common SE problem; no amount of beating, unplugging, cursing, or other trickery will coax it into working. I went with this one because it looked great with our Frigidaire cooktop and oven, and I did not care for the styling of the Frigidaire micro. What a crock! Appliances should last. The oven that gave up and had to be replaced was a Magic Chef from 1966. Show me an appliance from a contemporary manufacturer that lasts over 50 years these days. Not gonna happen. I did expect to get more than 2 years out of a $300 microwave, however. I lust the Samsung fridges, but I will have to get over it and see if Kenmore can provide one with the same features when I need that, because I will not be getting a Samsung. I have a phone (4 years old) that will need replacing soon, and the iPhone is looking pretty good. Now, I’m glad we went with another manufacturer for the recently purchased TV, judging from the tales of customer service listed on the site. We will try the panel repair tonight, but I am sure the Magnetron will bite it soon, according to the others. So it will be a matter of time before I have to purchase another microwave, not a Samsung this time, no matter how sexy it is.

We bought this refrigerator at Lowes Dec 2012. Sale price was $1400.00 plus tax. Our problems started about 2 years after we bought the unit. Every 2-3 months this refrigerator will start making a terrible loud noise that will stop when you open the door. After read other reviews we realized that we have to take out all of food and defrost this freezer overnight due to a build up of ice on the fan in the refrigerator side. Not only is it annoying to have to do this plus losing so much food due to this problem. I will never buy another Samsung Appliance! Im sure Im not the only consumer out there that feels this way!

Recently we smelled smoke in our house, traced to refrigerator. When pulled out, a square scorched mark was left on floor and refrigerator was not operating. After several calls to Samsung, spoke to friendly women whose only response was, Your refrigerator is out of warranty, I can send a service person at your cost. If we were not home at the time, our home could have burned down, and their response is, Were sorry but you are out of warranty. When asked if they would like to see photos of scorched floor, her response was You can send them if you like. Very disappointed since we have all Samsung kitchen appliances and TV.

We purchased this product on July 27 2017. Months after we purchased it the ice maker started icing up and water started dripping inside the fridge. When you would hit the ice button you would first get water then ice would drop. The ice would not be totally frozen. Then water would drip out after you were finished. Three different times they have replaced the whole ice maker. On Nov 8 2018 they told our repair man they were going to do an exchange. Then on Nov 29 they had another company come in and fix it (3 time). On Jan 24 it started doing the same thing. When we contacted Samsung they told us it is now our problem. They are not going to fix it again. They totally lied to us about exchanging it. This fridge is nothing but junk and headaches. We ended up going to Sams Club and purchased an ice maker. You spend nearly $3000.00 for a refrigerator and you cant even have it make ice. Buy from a different company. They know they have problems with this refrigerator and they wont stand behind them. We will never have another Samsung in our house. Read other reviews on this. I know others have the same issue. We read them but we thought they had the issues resolved. Boy did we find out the hard way.

We a little over a year ago purchased a house full of Samsung appliances starting with washer and dryer, liking both the look and the way they worked. When we were ready to redo the kitchen we decided to purchase fridge, stove, dishwasher and microwave all Samsung. The fridge shortly after installed developed water stain in the screen of water dispenser, however since we were 1 day past the original purchase date the warranty was up and Samsung would not help us, and also said a water stain would be considered cosmetic, however now we smelled something burning and now you can see burn area around water spot in water dispenser screen. Not please with Samsung service after spending so much with a house full of Samsung appliances.

Reviews of product led me to purchase. I like how big the oven is too. Lots of room underneath the oven too. Has easy clean stove top. The price of this stove/range was well worth the money spent. I’ve bought Samsung product in past and they stand. Y their product.

After about a year water was building up under crisper and ice maker would freeze also. At least once a week we have to shove towels in to soak up all the water because if not will run into freezer! Service tech said that’s pretty much junk. I agree!!! Do not buy! Looks nice but they are junk!!!

On Apr 2013, we moved to a new house and bought Samsung RF261BEAESR. Thought it is brand name, the quality is good except one screw on the handle always loose, everything was ok. About earlier last year (2014), when I pulled out the deli tray, realized ice build up under deli tray. I cleaned it and thought maybe because it is too cold, did not really pay attention. About few month later, I did cleaning again. This time I found a lot of water under deli tray, I still did not realized it is quality problem. Then few days ago when I started cleaning, I cleaned out about 1 gallon of water from bottom of deli tray. Then I called customer service, they said I already passed 1 year guarantee, they cannot do anything. I told them this happened just few months after I punched, because it already builded up ice. If I did not pull out deli tray, I wont never find water leaking. The customer service just gave me a phone number to call, told me cost at least $399 plus tax. Then later I called back again, same answer. I ask if I can talk to manager, she said she is manager assistant. Help customer service, gave me the same phone number. I told her I cannot believe Samsung has poor quality, before I bought $400 refrigerator, never had any problem. I spend over $1600 on their product, just few months later, already found water leaking. This is unreasonable. I will never buy any Samsung appliance anymore.

Do not buy this Samsung Refrigerator French Doors Model RFG237. I have had it for 4 years and have defrosted it 6 times. What happens is I get water/ice build-up under the crisper drawer. When I took the back inside panel off where the heating coil is there is a ton of ice build up. Apparently the drain clip is a piece of junk and doesnt even go in the drain hole. When I tried to contact Samsung they said I had to pay for the new part as my Warranty was up. When doing some research online it seems like a lot of people have this problem and it should of been recalled.

We purchased a Samsung refrigerator and stove a year ago. The first time I went to use the self-clean feature on the stove the main component fried. It was Thanksgiving week and a time I really needed the oven. It took 2 weeks for a repairman to fix the problem. Two weeks ago we started having problems with the ice maker in the refrigerator. Slushy ice and at times, wed just get a handful of water. Upon research (I know, something I should have done before the purchase), I learned that it is a common problem with Samsung refrigerators/ice makers. People were told they had to empty the thing every 6 months or so, unplug it and let it defrost! Seriously?? In this day and age? The thing is supposed to be frost free. So upset with this purchase! I would avoid Samsung in the future if looking for appliances. They look good, but break down within a year of purchase.

Purchased Family Hub refrigerator and had installed last Friday. On Wednesday the calendar would not sync with Google. I called Samsung and was told that with the new update the Calendar, White Board and Memo apps are being discontinued. I purchased this refrigerator with the Family Hub for the calendar so I could keep track of my familys appointments and see them at a glance. Nowhere on the web did it mention the calendar was being discontinued. The Family Hub feature cost me $500 over the same refrigerator w/o the family hub. Samsung knew they were working on removing these apps yet did not (as far as I can tell) let anyone know. The customer service gentleman that I worked with said that the businesses that sold these hadnt been told. Feel this was a total waste of my money as I didnt really need to get a new one, but wanted the convenience of the Family Hub calendar and since I gave away my standalone refrigerator and standalone freezer I cant really send this one back.

We purchased a Samsung Refrigerator side by side 4 years ago. In the last 6 months it has stopped getting cold, temp goes up to 59 degrees. The first time a local appliance repairman came out, told me that the fan freezes up. He unplugged it and thawed it out. Worked fine for a couple of months. Later it has happened again. I tried unplugging it and thawing it out. Did not work so I called a Samsung repairman and 1 week later he will be here. I will not ever buy Samsung again. Customer Service Rep from Samsung told me things dont last very long anymore.

Purchased my Samsung French door fridge from Lowes in June 2014. Immediately noticed that ice comes out very slow. After a year the ice stopped coming out at all. Could not figure out how to get the ice maker opened up so called Samsung. They told me to change out the water filter ($60) and that would fix it. I assured him the one year old water filter was not the problem but he guaranteed me it would fix the problem. Of course it did not. Because you know you are going to be on hold with them forever I waited several months to call again. Now the door flap on the left side door has had a spring broken and does not close properly. Called again they finally agreed to send someone out to look at it. Need a new door flap ($80) and when I described the ice problem the tech says oh yeah, I have fixed lots of those. Samsung knows about the problem. It costs $200 in parts. What?? I called to argue that they should pay for the parts. Getting the runaround and not getting anywhere. Worst $2000 ever spent! Never again will I buy a Samsung product.

I got a call from my wife at work and reported serious issue with the 3-year-old microwave (Samsung Model 9781B Microwave). She said it smelled like smoldering plastic and from the other reviews, this microwave is a piece of junk and should be recalled by Samsung. I will purchase a different brand, because I do not want to take a chance of endangering my family with this junk. This is my second Samsung appliance - first and last!

I had the fridge for 2 years and 2 months. The top section does not work. The product has been in for repairs twice and is still not fixed. I have paid a lot of money for this product. Can you please advise as to what to do?

Bought Samsung refrigerator (RFA267HAWP/XA ) in 2012 from HHgregg. Now 2017 found Pitting and rust underneath paint on both lower corners of water dispenser of door frame. Went online filed complaint and sent pictures. Called 1-800-726-7864 again and talked with customer representative, was told we were out of date for service. I advised that Samsung has a flaw, defect in their product -- the product is now rusting and what can you do to fix it. Here is the drum roll >>> they can send out a tech to look at the problem and fix the problem, But this is at the customers cost and not covered by Samsung. Another Samsung product crossed off my product list for the future.

Electric Range - My daughter loves to bake and cook and this range has been an incredible disappointment and frustration for her. We had a service man out before the warranty expired and he said it was working fine. It does sometimes but not always. It can work one time and next not maintain a temperature. I am extremely disappointed in the product and would never recommend it to someone. I also am disappointed with the service man as he had no idea what to do.

My Samsung microwave is 3 months past its warranty period and is no longer working due to the SE error. The unplug/reconnect fix worked for 12 hours the first time and 10 minutes the second time. I should have done more research before shopping for a microwave. I hope that anyone looking to buy a Samsung appliance reads these reviews before buying.

We purchased Stainless steel kitchen appliances in 2016 and have nothing but issues. Bought an extended warranty and even they refuse to repair anymore. Refrigerator - stop making ice, didnt cool properly, buildup of ice under deli tray, door handle came off of freezer drawer. Microwave - not warm properly, some of features not working. Dishwasher - will not drain water proper or wash dishes efficiently (dirty after an entire cycle, motor keeps running). I have contacted them. They only guarantee a year like most. Thats why we got the extended warranty. Never experience such repairs. Its only been 3 yrs. Something is wrong with this picture. I have spoken to them and they have washed their hands. Even the warranty service man told me that they were bad manufacturers and that they get calls all the time back to back for same issues. Please YouTube the models before purchasing. We are out of $4000 basically. I filed a complaint with BBB. They need to stick with cellphones.

This model of microwave SHM9187 has a ribbon cable on the right hand side where the control assembly fits on the frame that picks up a signal from the frame that causes erroneous signals to be sent along one of the wires. It overloads the CPU and the result is a SE code and the machine shuts down. You need to put electrical tape over the entire surface of that ribbon cable that touches the frame in order to sufficiently insulate the cable. The repair is simple. Undo the two screws on top of the machine above the door. Pop the vent assembly to the left about an inch. Wiggle it off. Open the microwave door. Next there is one screw on the control assembly (right side of machine) at the top edge. Take it out. Pop the assembly from the bottom and push up about a half inch. Lift top of assembly away and rotate out. The ribbon cable in on the right hand side. You should unplug the microwave. When you reverse assemble everything and plug in the microwave, you are back to normal operation. Do the clock set and be happy.

Another Samsung piece of junk. We have a Samsung side by side with bottom freezer and the ice maker has been freezing over ever since the warranty expired. We have to defrost it every week now and seems to be getting more often. We contacted a service rep and he says he cant even fix it because there is a hole inside the icemakers cabinet, which is covered with a piece of duct tape. Well we didnt put it there, thats how it came when we bought it. So I guess $90 just to know why we have been having issues with it.

I bought a Samsung refrigerator model RS2530BBP/XAA less than three years ago. Last year before it was even two years old, I had to have it serviced for freezing up. I spent $200 to have it defrosted by a repairman. I had lost around $250 worth of food. Now less than a year since having it repaired, it started making a loud noise. And then I noticed after being gone to work all day that the freezer had quit working and all my meat was defrosted. I had to throw away another $200 of food lost. Samsung is no help at all. I called and of course, they said I would have to pay again to have it serviced. This is a load of crap. They dont stand behind their products. Im a single mom and when I bought this $1,100 refrigerator, I thought it would last me at least 10+ years as my other refrigerators all have. I will never buy Samsung products again and hope I can get the word out about their products. They are junk. When I just had this refrigerator serviced less than a year ago, it has always made weird noises and I knew that wasnt supposed to be that loud.

I purchased a French door in 5/15. RF28HMEDBSR. Ice maker leaks, froze up, stopped working. And now it is not cold in refrigerator. It was making a loud noise. Then it just quit, I paid almost 3000 for this refrigerator and I can’t afford to buy another. There is ice in back of maker wall. Thick. Where is the class action suit?

We bought this in Sears on 12/30/2013 and it was delivered in January of 2014. We did not buy the extended warranty. Weve had nothing but problems with it. It doesnt clean well, shuts down mid cycle and the sensor touch buttons are ridiculous. This dishwasher isnt two years old and again its showing the sensor light and shutting down.

About 3 years ago, I bought a 4-door Samsung refrigerator, along with a new gas stove and microwave. The refrigerator started buzzing. Doing some research, I found that this is a fairly common issue. You could see ice starting to form out of the vents of the twin cooler. Repairman came out and replaced the part with a new MODIFIED part. I capitalize the word modified because if there werent any issues with the original part, then why are replacement parts being modified? Talking with Samsung, they refuse to acknowledge that there is a severe design flaw, and essentially leave their customers out to dry by making us pay to fix something because of a design flaw.Fast forward to now (only a few months after the part replacement), and it is BUZZING AGAIN!!! I am livid. Samsung, once again, is useless in assisting their customers. Do not, and I repeat, DO NOT EVER BUY A SAMSUNG REFRIGERATOR!!! Never before has my satisfaction with a company taken such a turn. I had a fabulous experience with a Samsung TV I had bought many years ago and developed a loyalty, which of course now has gone to hell in a hand basket. Shame on Samsung. Very unimpressed.

Oh, If I could only give this refrigerator 0 stars. As with everyone else--ice maker is totally useless (My husband LAUGHS when I defrost it yet again and tells me to stop wasting my time!) BUT now need to use a blowdryer to warm up the vents in the back of the refrigerator so it doesnt sound like a jet engine!! I spend more time caring for my refrigerator than it takes me to clean my entire house! Repairman tells me to not bother him as he cant help. The sad irony...our old refrigerator was great except the ice maker didnt work!! Kitchenaid, why did I ever leave you!?!?

Samsung RF 32 double door refrigerator - I have been in contact with Samsung about a common problem with a failure on our ice maker, even though it is in several complaint chats and is noted by Samsung as they offer a $700.00 improved replacement part with a bigger fan to accommodate the heat from the motor. Samsungs support line will not authorize the repair thru there designated representative company that also says that it should be covered. The appliance repair company told me to ask for a one-time acceptance allowance and I am still being denied. NO CUSTOMER SUPPORT. I WILL NEVER BUY SAMSUNG AGAIN.

I bought a Samsung refrigerator. After couple of months I started having issues. Doesn’t cool enough the top refrigerator the freezer. I bought the warranty, they took my money and doesn’t have any technicians in my area. I had been calling them. They said I will send a tech. Never showed up.

I work for a Big Box Home Improvement Store. A customer purchased a Samsung dishwasher from our store with installation. Our installers installed the dishwasher on Christmas Eve, 2014. On December 26, the customer called and said the dishwasher was not rinsing the dishes. The dishes had a soap film, food particles and spots on them. The dishes were a mess. Our installer went to her house to see if it had anything to do with the install. No, the dishwasher was installed correctly.I then called Samsung and got the famous ticket # for my client. In the meantime she also called Samsung and they agreed to send someone out. He came out and just looked at the machine, not opened it or repaired it, just looked and said she was using too much soap. She called Samsung and they told her to purchase a special soap, she did, didnt help. They told her to use vinegar in her rinse cycle, she did, didnt help. They told her to rinse three times for every one wash, she did, didnt help. In the meantime I continued to call Samsung to get a repair person out to her house to fix the dishwasher. I have so many ticket # by now it is comical. Never again did they send a repair person to her house. Now her LE light is remaining on.The hours I spent on the line with the call center from mumble mouth world was terrible. The representatives speak in such heavily accented English you cant understand them, and you know they are laughing at you. I had spoken with everyone in the call center since they dont really elevate you to a manager but just pass you off to the rep sitting next to them. With each rep you have to repeat the entire story again. I got mad one time and yelled Dont you people know how to use a computer? I really offended them and from then on I didnt have to repeat the story. They read the notes in the computer. Each 45 minute call ended with a promise to send a repairman out. They NEVER EVER DID!Then when you call to tell them the repair person never called to set up a repair date, you get the famous ticket # again. Then I told them I wanted a return authorization #. Our store was going to take the piece of junk back and give her a new one. They refused stating She hasnt had three attempts at a repair! What? She should have had about six repairs but the repair person never comes. No RA# until three attempts had been made to repair the dishwasher by the Samsung repair person. Constant loop. Fortunately our store manager stepped up to the plate. She is to come into the store and pick out any dishwasher she wants as long as it is not a Samsung. Our installers will install the dishwasher and remove the defective one, no cost to her.

I have a 2 year old Samsung French Door Refrigerator which leaks and when we pulled out the bottom drawer, the entire bottom of the refrigerator was full of moldy water. We contacted 1800SAMSUNG. They said the fridge is out of warranty and it is our problem. We tried to find a service rep in our area and it kept resetting. I just want to speak with someone who knows about the product so that my husband can fix it. We are retired and cannot afford to have someone come out.

My new stove was not working as it should. It took way too long to heat up to the correct temperature and the oven beeps that the correct temperature is reached when it isnt even half way there. Samsung sent one of their tech guys to repair it instead of replacing it. As the tech said he had fixed the problem Samsung now refuse to do anything about it. My stove is just one month old!