Do not buy their products, today they are of very poor quality and this company does not honor the guarantee of any of its products. I have many of their products (refrigerator, TV, telephones, tablets, washing machine, etc. I used to be this brand name fan until their products begun to break and the company do not honor the warranties). I got rid of the phones a couple of years ago due to software issues. I have been able to return the televisions thanks to the return policy of some stores, the refrigerator has problems with the ice maker and no matter how many people complain, they do not change the ice maker, nor do they repair it and they do not stop putting that problematic ice maker in the new equipments (if you make some research the company has been sued for the ice maker they put on the refrigerators), they dont care about customers once they have bought their products. If their products were good, you wouldnt have to worry about good customer service, but thats not the case. Their current products from about 5 years ago until now are of very poor quality, my washing machine (2 years old) has rusted all the edge where the bleach is poured and recently the motor broke and guess what? Precisely the engine has a 10-year warranty, at least on paper, but not really, they do not guarantee what was promised. First because of COVID-19 they did not have the staff to go to my house to diagnose the washing machine, that today they make this appliances with so much technology that the only thing they do not do is talk, but this machine shows you a code of the problem it has, this company do not care that the washing machine will show a code that means the engine is broken, they want a technician to diagnose it, a technician who they dont have, so they forced me to pay another company to have a technician come to diagnose the washer machine, a diagnosis that cost me $89.00.I sent them the invoice and they didn’t repair the engine anyway. They say they only pay for the part, not the labor, that I have to pay for the repair and send them the receipt for them to reimburse me for the cost of the part. If they warranty, the part they should send me the motor so I will take care of the labor with any company. They have not reimbursed me the $89.00 that they made me spend on diagnostic, although the washing machine said that the motor was broken and am I going to believe that they are going to reimburse me a part (motor) after this? This has been going on for 9 months since August 2020. They are worthless, unreliable, scammers, do not buy their products, any of their products soon or later will have issues and they will not honor the warranty. Do not become one of the victims of this HUGE SCAMMER COMPANY that take your money with warranties promises, and because their products are poor quality you will need the warranty, warranty that they are not willing to fulfill, they will find any excuse for not honor the warranty. Do not say you were not advising!! Be wise, save your money!!

We have had two Samsung refrigerators since we moved and left our first one behind. Ours is a 2015 Samsung French Door Model RF30HBEDBSR. Love the pull out drink drawer and the easy outside access door.

I am going to sound like a broken record on here. NEVER buy a Samsung dishwasher!!! Every single part has been replaced, and yet it still does not work! Technician said there is literally no other parts to replace. Yet Samsung says too bad. If its deemed ineffective they will prorate the machine for reimbursement. At this point, its pennies. I think we should all band together and file a class action lawsuit against them. We all work hard for our money, and for them to provide a misleading, ineffective machine is awful. Model # DMR78AHS Serial # A37LG9MS500980B

This is a family of two and The freezer of my Samsung has broken twice in four years and we hardly use it. The outside paints is chipping and the technician told me that is consider cosmetic so is not warranty. I will never buy samsung appliances again and definitely not from Best Buy.

Samsung Refrigerator RS2530BBP - We purchased this refrigerator from Conn’s Appliance in March 2009. About 4 months ago, we noticed that the refrigerator compartment was not cooling. We researched the problem on the internet and found a lot of people had reported the same problem with this particular model. Following the suggestions on the internet, we removed the panel in the rear of the freezer compartment and found the evaporator core was completely covered in ice. We used a hair dryer and melted the ice. This resolved the problem, but only temporarily.Within 2 weeks, the refrigerator compartment was warming up again. We, again, took the panel off in the freezer and melted the ice. One of the suggestions we found was to replace the sensor on the evaporator core so we ordered a new sensor and replaced it. This did not resolve the problem. We called 4 different appliance repair companies and none would work on a Samsung refrigerator. We have resorted to thawing out the freezer every 2 weeks to keep the refrigerator cold enough to keep our food from spoiling. At this point, we are shopping for a new refrigerator and we are NOT looking at Samsung. We have Samsung TVs in our house and Samsung cell phones and have not had any problems with them but we will never again buy a Samsung refrigerator.

We bought this range, Samsung NX58H565OWS in October 2014. In 3 years of normal family usage, we have had to replace the thermal coupler twice. All the knobs that control the stove top have broken and the cast iron grates have even broken. In over 25 years of owning appliances, I have never had one that broke down in so many ways. Never had knobs or grates broken before and two thermo couplers??? To make matters worse, my local appliance repair company wont service Samsung, wish Id known that before I bought it, lesson learned. I understand why they wont service this badly constructed stove/range. When I contact Samsung for help, the first guy hung up on me. The second lady just sent me to the parts department so that I could purchase all the replacement parts I needed. Time to buy a new stove, never again will it be a Samsung. Really disappointed!

I Do NOT recommend SAMSUNG French Door refrigerator. Does not stay cold. Freezes up and needs to be continually defrosted. I believe there is a defrost problem with a coil that is incorrectly placed and not long enough so continual problems. Didn’t last a week from last defrost. Waiting for serviceman. I’ve read this is a VERY COMMON problem. Will never buy SAMSUNG (samsuck) again!

I bought my Samsung refrigerator in 2014 and have had nothing but problems with the ice maker and food being ruined continuously because it keeps defrosting. I have contacted Samsung numerous times about the issues. Their warranty is a joke. Especially when you have to pay $75 just to get the company they send out to look at the item. The food replacements was definitely not worth what I paid for this product. I have read horrible reviews on their appliances and unfortunately I regret purchasing this product. I will never purchase another Samsung product.

This brands french door model seems to have issues getting water in the veggie drawers and, failure of the strip on the door that is supposed to guide the left door to close properly. I would not buy Samsung again although I have little choice for the space available. High repair rate with short term ownership.

After reading top reviews for the Samsung refrigerators, we purchased a French door stainless steel model through Lowes with an extended warranty in 2009. On the plus side, we have had no mechanical problems with the fridge to date unlike many of the complaints posted. The problem that we are experiencing is with the incredibly cheap quality of the door shelves/draw slides/draws/and hinged cold storage compartment (in other words all of the interior plastic components). They have literally become incredibly brittle and are cracking and collapsing one by one. I have had to resort to taping up the cracks to avoid them from collapsing at least temporarily. The plastic is disintegrating - Ive never seen anything like this happen and Ive owned several refrigerators in the past including a far older refrigerator of different brand that is kept in my garage. This started happening when brand new several years ago when it was still under warranty and continues today, I contacted Lowes who graciously took parts out of their floor model and replaced some of cracked shelves at no charge. This problem continues to be ongoing and I was told that I should contact Samsung and see if they would replace these so-called defects since it was still under warranty. I believe that Lowes handles the warranty in store for about a year and then you need to contact Samsung customer service for the extended warranty thereafter. Anyway I did just that and after spending a considerable time on the phone I was told that although it was indeed under warranty these interior parts are not covered, but they would sell me the replacements. Well I dont have to tell you how absurdly expensive they are and I chose not to do so. By the way I was not given any explanation as to why this was happening, nor did they admit that this was an ongoing problem. I hardly think that this issue is exclusive to my refrigerator. The reason that I am just now logging in a complaint is because the disintegration of the interior parts has gotten so bad that I can no longer just bite my tongue and stay silent - consumers need to know about this. Samsung customer service made no attempt to resolve this situation for its defective/inferior quality of its product. Showing a little customer support would have gone a long way but their indifference in this situation has lost a customer. This company is not consumer friendly and their lack of concern towards a customer especially for a product that I paid extra to extend the warranty is shocking. I would never buy another Samsung appliance again. This company should be ashamed of its customer service.

There was water and then ice in the bottom of the refrigerator, freezing of veggies in the left side crisper drawer and freezing of the water line to the dispenser in the door. We replaced the ice maker, electronic control board, and water reservoir warmer to no avail. I called Samsung to no avail. Unit was bought on November 24, 2009. Lowes appliance department manager says he has processed Samsung credits; Samsung executive customer service rep denied such a program exists.

Refrigerator Model # RF28HMEDBSR - have had many issues with water leaking, first on the left side, and then now also water coming out on the front side. I put rags around the bottom of the fridge so my family does not slip and fall as I have slipped already walking to the kitchen in the middle of the night. The water is coming out more and more, have to replace the rags every few hours to prevent accidents. I called Samsung for help and they emailed me a pdf file instructing me how to make sure the fridge is level. There was nothing wrong with it being level and its still leaking worse than ever. Called Samsung back and they said they can refer me to a company that can repair my fridge. Samsung only warranties the fridge for one year, after that I have to pay for labor and parts to repair this issue. I researched online and found that this is a common issue with other Samsung Refrigerators. Here is the link for the class action lawsuit filed against Samsung for selling their defective product. **. Repair company charges $100 for diagnostic. Then we wait for them to order the parts (Temp sensor, Assembly Cover Evap and Leakage Kit) which costs over $125 plus more labor charges for them to install it. And we are not sure this will even resolve the problem. Stay away from Samsung appliances. I also have a Samsung stove that all the knobs have broken off. Samsung will charge you over $50 per knob to replace them. Pieces of junk, faulty appliances, Samsung should not sell their defective products to consumers.

I bought a top of the line Samsung dishwasher two years ago. We have had four repairs and none of it worked. Samsung refused to replace it and we are going to have to go to small claims court. We bought it from Lowe’s and didnt get a service guarantee policy. The dishwasher began stopping during mid cycle in the first six months. Samsung did not want to stand behind their product, which was a top of the line model.

Samsung Dishwasher doesnt do a thorough job in cleaning even when set on long cycle and short cycle takes too long. I pretty much have to clean the dishes before placing them in washer and I use name brand dishwasher detergent.

Model Number : RSG257AARS/XAA. Serial Number : B11643ADC00137X. The ice maker flap keeps banging back and forth and no one can fix it. The fridge is out of warranty. I tried to one of their authorized repair people, by the time he got to me he was no longer associated with them. He said the problem was a short in the electrical wiring and he does not fix that.I went back to Samsung. They agreed to pay for any parts and sent me to another supposedly authorized repair person. That person said I still had to pay him shipping on parts. Samsung said that was not correct and after they talked to this person Samsung said he he not have even credit to do the work and they would find someone else.Today I got a call and email stating that Samsung would no longer help me because they have no authorized repair person available to help me. Basically I was told luck lady. Dont buy any Samsung products. They have a very bad warranty and it is impossible to find an authorized repair service. Their customer service lie again and again and again.

I bought this Samsung dishwasher about 14 months ago and it has stopped working. The smart auto light and heavy light is on meaning an over-level water error. I have looked all over the internet and this seems to be a major design flaw! Of course I am out of warranty so will have to call the repairman. My old dishwasher GE lasted 10 years with no problems. I wont buy Samsung again.

I had a 32-year old refrigerator and NEVER needed a repair or new part. I bought a Samsung only because I remodeled a small kitchen and needed a relatively small refrigerator for the intended space. I have owned it less than two years. Water accumulates under the drawers and in the drawers; I need to soak up the water almost daily or it will spill out onto the floor. Samsung told me to contact a repairman in my area. I tried to find a Samsung repairman and discovered that none exist in my area! I will never buy a Samsung product again.

I purchased this Samsung Convection Electric Stove approximately 4 years ago as Samsung received good reports for its electronics and appliances. After about a year of owning it, the rear burners no longer worked on low, the oven light blinked on and off, the oven shuts on and off and the convection fan was working intermittently. Sometimes, there is a ticking noise when I turn the oven on. I called Samsung in the beginning of the malfunctioning and was told my oven was no longer under warranty. This was the 2nd time my Thanksgiving turkey took 7 hours to cook. This product is defective in so many ways and should not be sold by retailers until they remedy all of the complaints appearing on sites such as ConsumerAffairs is remedied.

I have had my Samsung range for less than 4 years. The first time I use my broiler for an extended period of time, I receive an error message. I followed the troubleshooting information. I am told it will cost a minimum of $80 for repairs. I was given an account reference number of **, but no support or recommended solution.

The dishes are extremely fantastic, their prices are very affordable to anyone who desires to use them and long-lasting. They dont easily break and I can assure that you will completely love using them. I highly recommend them.

I have had this dishwasher for 3 years & it’s been repaired 12 times. It wasn’t cheap but honestly I wish I kept my older model Kenmore. Since day one this has been nothing but a headache, now it doesn’t turn on & I’ve been waiting for Sears repair to get the correct part. Twice the part that arrived was wrong. Now I’m being told not till the end of October are they expecting the part. Do yourself a favor DO NOT BUY SAMSUNG DISHWASHERS. I was even told by the repairman they should just stick with TV’s.

I love it because the front range has for small & large pots & it gets hot quickly. It also has a warmer. The oven cooks the food evenly; if the recipe says 1 hour it cooks in 1 hour. Very easy to clean & self cleaning oven.

Model RF217ACWP. Bought at Best Buy 2 1/2 years ago. Same water in crisper problems experienced by other Samsung owners. But, also, the paint is peeling off all three the door handles big time! Of course, Best Buy has never heard of anything like this before. Also, Samsung said this was the first they had ever had such a problem and were surprised at our photos. Of course, it is a cosmetic issue and they will do nothing. We are told to purchase new handles and were referred to a parts company who claim they are not part of Samsung. They havent told us the cost. We are thinking removing the handles and taking them to an auto body repair shop to be repainted. Think that will work? It seems with all of the lawyers out there, someone would do a class action against Samsung since it is apparent they are selling a product with a known defect -- the water, freezing issue. Hey, where are the lawyers? Count me with those who WILL NEVER AGAIN BUY SAMSUNG!!!

We purchased a Samsung Refrigerator 2 1/12 years ago and the ice maker has been nothing but trouble. It freezes up and doesn’t make ice. You have to clear the ice off the icemaker then it will make ice for a few days to a week and it’s frozen up again. We have had the repair people out to fix it 4 times and still it isn’t fixed!!! The warranty has run out now and so any repair costs are on us! Don’t buy this product. It’s a complete lemon! Shame on Samsung for not fixing the problem with your products and leaving it left on the shoulders of the consumers!

We bought a Samsung French door refrigerator two years ago. Our ice maker has gone out and we need another one. Upon looking on the parts on the Samsung website it says It is NOT available. Really? How do they think the people are suppose to fix the ice maker? The last refrigerator we had the ice maker went out in a year. We called the Co. and they said It COULDNT be fixed. What do they think we are suppose to do? Keep buying refrigerator? The next one I buy will NOT have an ice maker in the door.

I love my washer AND dryer. It’s easy to use, I can see what’s happening with side the washer while it’s cycling. It gives me plenty of options/settings depending on if the clothes are soiled or just need a gentle scrub. And it has a cute bell at the end. I’d recommend it. In fact I already have.

My two year old Samsung smh1816s suddenly quit working. When I press the cancel button for 8 seconds, it shows -SE-. I called Samsung to ask about the epidemic warranty and they said that my model number wasnt covered. It is obviously a problem with all Samsung microwaves! I am very disappointed with my product and service from Samsung!!!!!

Model SMH9207ST, poorly manufactured. All they had to do was spray conformal coating on the electronics to prevent this. Glad this happened, was getting ready to buy a washer/dryer and TV. I will never purchase another Samsung product. Not cheap.

Like so many reviewers, we had the same problem with the twin cooling system. We bought the refrigerator from Lowes in October of 2009 on sale. Up until this problem, we were very happy with the refrigerator. Several months ago, the fridge started to make a lot of noise. What the...? Then, I noticed that our milk went bad, before the expiration date. So, my husband used an instant thermometer (therma pen) and our milk was at 58 degrees. Samsung tech support tried to troubleshoot, and blamed our thermometer as the problem! Really? My husband did a lot of internet research, and discovered a video on YouTube on how to fix the problem. Apparently, theres a problem with the coil in the twin cooling area that heats up any ice build-up (Im not mechanic/engineer, so Im explaining as simplified as I can). We emptied the refrigerator and he opened up the twin cooler. There was so much ice build up inside and the motor was frozen solid! No wonder it quit cooling! This is not covered under warranty (ours had expired anyway, though we bought an extended warranty). Using a blow dryer, he patiently thawed out the area and the tube and inserted a copper wire (that the YouTube video said would fix the problem). When he put all the parts back in, the motor started up again! Lets just hope this fix is what the YouTuber swears works. I sure hope so, or were going to have bought another refrigerator. Im happy with our Samsung laptops and TVs, but never again would I buy a Samsung refrigerator! Ill try and update if this is a permanent fix, but its worth a try.

Purchased Samsung Model #RF24FSEDBSR French door refrigerator in 2014, and shortly after began having numerous problems with both the ice maker and the overall temperature control. Had a factory authorized service tech come out, who told us the ice maker is a defective design for which Samsung has no solution. He stated he has seen hundreds of these, and there is no fix. The ice maker does not make more than one batch of ice each 24-hour cycle (sometimes not even that). It will not dispense cubed ice (crushes it every time), and water runs out of the dispenser, filling the glass with ice and water. It freezes solid, thaws, and then freezes again, requiring that we defrost the ice maker every other day. (Are you freaking kidding me??!!)The temperature controls are fickle, often not holding the temperature at the setting selected. This refrigerator was purchased as part of a total kitchen remodel, and we thought we were getting a great value. Instead, it has turned out to be a huge POS costing us money for attempted repairs and a great deal of frustration. I will not buy another Samsung refrigerator again, and I will discourage everyone I know from ever doing so. Their claims of reliability ring hollow, and their customer service on this product is nothing but a cruel, pathetic joke. Do not buy this, or any other Samsung refrigerator.

After only 17 months, the magnetron on a stainless steel high end microwave by Samsung broke down. I called Samsung and they put me in touch with a repair company. I am sure it is Magnetron because the food will not heat up. I decided why bother with a repair that will cost me a minimum of $160 on the low end for a machine that was $269 new. What a nice looking piece of junk.

This is a follow-up on our Samsung SMH9187 microwave. The repair did in fact happen! They replaced the control panel and, so far, everything is fine. Our persistence paid off, at least this one time. However, my faith in the company is still not revived to the extent that Id buy another of their products.

These are possibly the worst appliances ever made. Researched before purchasing, and reviews were good for the price ranges. However, have had it repaired twice for same problem - no ice, leaking water, ice buildup on drawer so wont close. Repairman replaced freezer parts, drawer glides, ice maker unit. It now is creating the same problem that we have had from day one of owning it. This is the biggest piece of junk posing as a refrigerator. Samsung does not care. Haveterrible attitude when speaking to representatives, IF you get an answer, or a call back. DO NOT BUY THESE APPLIANCES.

The range appears to be well made and well thought out. The gas cooktop is very adjustable and boils water in a short time. The convection oven cooks evenly and preheats quickly. The air fry option is wonderful and makes a huge difference in the items you cook with it. The range is sturdy and solidly built. Everything seems to work well. I am very satisfied with my purchase.

When our Samsung refrigerator died after only 3 yrs., we thought it a fluke and for some unearthly reason we purchased another Samsung. This new refrigerator is so noisy that our guests have actually asked What is that noise? After many communications back and forth with Samsung (wherein Samsung acknowledged the noisiness), and with RC Willey, Samsung sent a technician to our home to inspect the refrigerator, he determined that although the refrigerator is properly working, the loudest noise had to do with the water running into the ice maker which occurs about every 90 minutes. It is a clunking sound followed by a tinny vibration and then another clunking sound. He acknowledged the noise and asked if either Samsung or RC Willey would help us and I responded No. We spent more than $2,100 on this refrigerator and, although the refrigerator is working, the noisiness is embarrassing and even makes me jump occasionally. I requested that we be able to exchange the refrigerator for another model but Samsung has refused. Never again would we purchase a Samsung product and we may also never shop at RC Willey again as they also did nothing to help us. They could have exchanged the refrigerator but also chose not to. I am thinking of filing a small claims as we never anticipated buying a new refrigerator with these problems.

Our dishwasher nightmare continues. We purchased our dishwasher in May 2014 from Lowes, replacing a Kitchenaid. The salesman at Lowes talked us into the Samsung when I specifically said, anything but a Samsung after a terrible experience with their refrigerator. He said that Consumer Reports gave it top ratings and led us to a specific model that had all the features we wanted. We reluctantly bought it but we got a great deal on it. Right after it was installed, there was water left in the bottom after the installer left. I assumed it was because he ran it through some abbreviated cycle so I loaded it, ran the dishes through a cycle and, when I opened it, the water was gone. I thought the problem was solved.About 4 weeks later, I opened the dishwasher to load some dishes and, again, there was standing water in the bottom but the smell was terrible. It was like a combination of old garbage and stagnant water. We called the service department at Lowes because we bought the extended service plan on the dishwasher. The man from A & E came over, looked it over and said - to make it so I did not have to pay for a service call - we will say it was food in the disposal and told me to buy a product called Affresh and use it once a month in the dishwasher. A few days later, I ran one of the Affresh treatments in the dishwasher and for 2-3 days, the dishwasher was fine. No smell, no water in the bottom. But then the smell came back.About a month later, another service man came from A & E and told me that there was nothing he could do about it because the problem was that the dishwasher was draining through my garbage disposal, and the water and smells were backing up from that. He told us we needed a plumber to put in another drain for the dishwasher! REALLY? This is the third dishwasher weve had in this home and the first that we have experienced problems like this with!We went to Lowes to talk to someone and were sent to someone in installation. There, another installer was sent to my house to take a look and he removed a loop that was in the flexible tube from the dishwasher to the garbage disposal. This seemed to stop the water problem. But the smell is still awful! A few nights ago I was loading dishes and my husband walked into the kitchen (about 20 feet away) and he asked me what that terrible smell was!I am trying to be patient and give Lowes a chance to help. I am trying to believe that Samsung will do the right thing. I am losing my patience and my faith. I am afraid to try any of the usual things like white vinegar, Borax, or anything else because the machine is only 6 months old. No more Samsung products for us. Not worth any amount of money saved for the problems they deliver!

Quality, Repair and Customer Service Problems with Samsung RF266 - Our fridge stopped cooling 4 weeks ago. We called our home warranty for service. The authorized repair person was hired through Sears who showed up in week 2. The repair person notified us that the issue is with twin cooling system and it is a known issue. He added that to identify the leak, he needs to use a die test developed by Whirlpool. However, Samsung will not let them use this troubleshooting tool. If used, it would nullify Samsungs 5-year warranty on the twin cooling system. So $225 later, we were told to contact Samsung for repair. We ended up calling Samsung Customer Service three times. First time, they told us to call the same repair shop (A&E Factory Service). We said that A&E had already been on site. Then we were given the phone number for a second shop. That shop (Affordable Appliances) would not return our calls (5) or Samsungs (at a later time). Next time, we were told to call another repair shop which ends up being a Samsung TV authorized shop. On next call, we were told to wait for a call back from Executive Customer Service desk. The call came in many days later. They ensured us that they will work on identifying a repair shop. Couple of days later, Sammy rep called asking for a copy of purchase receipt. A copy was faxed the same day. We are still waiting for Samsung rep to call us back with a plan of action to fix this 3-year old fridge. Meanwhile, our home warranty team has been trying to find a repair shop who would work on Sammy fridge. They went through Sears to bring in a second tech. A second repair appointment was made to bring in a higher (supervisor) level tech. A week later, the same tech showed up. He advised us that he will do as his ticket instructs him. But without having Sammys authorization to use Whirlpool part to identify leak, he might not be able to help us. Two and half hours later, he left with no diagnosis (or fix).We directly hired another shop from a different town to repair the fridge. This tech came up with same conclusion that the problem must be Low/no coolant due to a possible leak. However, with Samsungs restrictions, he can easily identify the leak. So far, we have spent the following: $500 in spoiled food, $400 in tech visit, $500 in purchase of a utility fridge for garage, and more than a thousand for eating out every day. There is still no end in sight! Here is what we will do in our case: stay focus, keep calling Sammy to identify an authorized local repair shop, keep track of our communications with Sammy, and we will not give up on getting this unit repaired or replaced under warranty (from any party).I am a professional engineer with background in global product development and manufacturing with emphasis on quality. I have worked with (not for) Samsung in the past. Samsung is good, if not better than most companies in product development. Most other companies have outsourced their product design and/or manufacturing to 3rd tier companies in Asia. What we have here is a design related issue that surfaces any time between first and third year (based on all blogs). Samsung would not acknowledge the problem to avoid recall action. In situations like this, the legal team is in the driver seat to minimize the cost of recall and other associated expenses.In situations like this, the brand/company involved will try to drag the engagement as long as they can. This way, some of the customer will drop off and replace their units on their own. Some will pay to get their products fixed. Others will receive a full or partial payment from Brand/Company for repairs. Limited few might get some level of assistance with product replacement.

The more I try to cook on this stovetop the more I am convinced that the burners don’t heat correctly. I have bought several new nonstick skillets and they seem ruined after a few times cooking in them. I am not a chef but I am not a novice either. I’ve been cooking for over 30 years and this doesn’t seem right. I usually use the right front burner and go with the medium middle setting, never on high. And then I would turn it down to low and things still get burnt. I dont even want to address your Samsung customer service because I know how they give the runaround. My microwave was defective - I saw sparks flying from the inside and turned it off. They did end up refunding the money for it but I had paid to have someone to install it above the stove so I lost $200 there. Plus I had to jump through many hoops to get a refund.

Have had issues with this refrigerator very early on. The ice maker has continuously broke about every 4 months. We have had multiple repairs that only are temporary fix. Contacted Samsung and they basically told me the only solution is to buy a brand new fridge. They do not have high quality parts and do not care about their customers. Save yourself some time and don’t buy Samsung appliances.

We bought a whole new kitchen set, all Samsung. The dishwasher did not work from day 1. It arrives dead on arrival. We were renovating our kitchen so we were not able to install it until about a month and a half after receiving it from the store. It did not work. Lights just flashed on the display and that’s all it did. No one informed us when we bought the set that there was a 30 day replacement clause, Samsung insisted on fixing it and would not exchange it. 4 visits from a tech and a month and a half later the dishwasher is finally fixed.They replaced all boards inside as well as the door switch and wiring harness. Still not working. We paid for a proper working dishwasher and are left with a refurbished unit if they ever get it working. Samsung was not helpful at all. Not willing to stand behind their products even when it arrived with a factory flaw. I would never buy a Samsung product ever again because of this terrible customer service and lack of standing behind their product. I would recommend that no one support this terrible company. You will get burned if you buy from them and have any issues.

Ice Maker not working- Refrigerator not staying cold: Already had a tech out to repair the ice maker and the refrigerator and he replaced the ice maker and the back panel on the refrigerator with the two cooling fans. Less than two weeks later and we are experiencing the exact same issues as if nothing had been fixed. On doing research I discovered that this is a known issue and that Samsung used to replace the refrigerators with new ones, but that obviously got too expensive to continue. So now if you are out of warranty you are out of luck! Never buying a Samsung appliance again.

In Jan 2014, a friend purchased a Samsung Dishwasher. A month later, it started to leak water onto the hardwood floor. Multiple service calls included a trip EACH to 1) verify the unit was actually leaking, 2) order a replacement control unit (supposedly had a software update for the vent actuation, which DID NOT fix the problem), 3) verify the leak was still there, 4) verify the leak was still there, 5) replace the unit with a new one (which started leaking the first cycle), 5) verify the leak, 6) verify the leak, 7) Verify the leak, and that time the Samsung Service Tech recommended we request a refund. We did so, and was told that we would be contacted in 3-5 business days with their solution. On the 5th day, not having heard a peep, we called Samsung to learn from an extremely rude customer service representative that Samsung wanted to attempt repairs until it was fixed. We asked to speak to this persons supervisor AND WERE TOLD WE COULD NOT. PERIOD. So we contacted Best Buy, who was involved in the replacement procedure from a month ago, and after less than 10 minutes, had our refund. 2 lessons on this: 1) Never again ANYTHING with the name SAMSUNG it - phone, TV, Microwave, garbage bag... 2) BEST BUY for any major purchase such as this due to the outstanding customer service.

We purchased a Samsung dishwasher... Awesomely quiet but this dishwasher has a stench from ** (so bad that I refuse to rate this unit... Well I had to or I couldnt post my review). No matter how I try to clean it... bleach, ammonia, vinegar or one of the dishwasher disinfectants that you can buy... it still stinks... the same with the front loader machines... What can I do to get rid of the stench? Im about ready to go chew on someone knowing its NOT their fault. I thought Id purchase a well known dependable brand name but I think Id.... Let me rephrase that, I know I like my Magic Chef 100% more than this top dollar unit. Its a shame that the USA allows such crap to be imported from another country... Lesson well learned... DO NOT BUY A SAMSUNG DISHWASHER!!!

Refrigerator started icing up in the back just after the first year was up. Got Samsung to pay for the parts but we had to pay for the service call. Now another year and a half later the same thing is happening and the service rep told us they have a fix for the first fix. We have to wait an entire week to get our refrigerator back to working order. The parts need to be ordered and it has to thaw out to get the back panel off. Called Samsung again and this time the manager of the woman I talked to said they will not cover the parts because the warranty had run out. I have a Maytag refrigerator that we use for beverages that has run for 24 years with no problems and dont know what I would do without it. No more Samsung for us. The Samsung replaced a GE refrigerator we had for 24 years with no problems.

We bought a new over the stove Samsung Microwave and its faulty after 2 months. It comes up with error code and you cannot use it at all. This started about one month after we bought it. They keep telling us they are waiting for a part, but they have never come out to look at it. All they have is the error code which makes me wonder if this is a known fault and what happens after the warranty is over. We have had a Samsung washer that has been great. The service company keeps telling us they are waiting on a part but its now going on 3 weeks without a microwave.

Had a Maytag before this. It broke down in a much shorter amount of time than I thought it should. I then got the Samsung, and have not had any problems with it. It has all of the settings I need and so far I am satisfied.

My problem is like everyone else!!! My RF217 is less than 2 years old when drain froze up wrecking the fan!!! Having been in the appliance business for over 30 years, I have never saw such a poorly designed system!!! After defrosting and installing a new fan, it worked for a couple of months when it started leaking into the crisper drawers telling me the drain was already frozen!!! I made a heater out of a copper wire and thought I had it fixed. But three months later, same old crap!!! Samsung knows of this problem but is not recalling the problem, even though they make a kit to fix it with!!! I suggest everyone that has or had this problem call the commerce commission and report their experience. In the meantime, you can buy the kit online such as eBay for around $125.00... Let refrigerator thaw for several hours so you dont break cover or insulation foam behind it!!!

Samsung Refrigerator Model RF268ABPN delivered from Best Buy on 14 May 2010. Display malfunctioned on 22 Feb 2012. Display for ice maker on/off, dispenser display lights are erroneous and show locked for water, nothing for crushed ice, and the Fahrenheit symbol constantly displays. Ice maker control displays are constantly showing off. On 29 Feb 2012, the freezer ice maker is noted as not working.1 Mar 2012, Samsung support contacted. The support tech doesnt comprehend the spoken word as spoken. Multiple attempts were made before tech could comprehend the word malfunctioning and erroneous display. I was advised to make sure the water valve in the wall was on, despite not having one. I was advised to reset the ice maker, which was done, and then was told to make sure the control shows ice maker not locked, which cant be done with piece of crap Chinese display that is malfunctioning. I was advised that the water filter might be clogged, despite good flow from the dispenser. The tech was obviously reading off a check list, and has no clue.I was informed that the warranty is only 1 year, but they would contact a repair tech if I would have to pay for myself. One year? Seriously? We handed out $1,800.00 for a fridge with a one year warranty, that is essentially useless after less than two years.If the repair bill is over $300, its going in the dump. I am done with Samsung and their Chinese made trash period. I get better service, support and warranty out of a pair of $100 boots.

Stainless Steel French Doors w/ Bottom Storage and Ice Maker - We moved into our home 2 years ago (June 2016) and we were very happy that the stainless steel appliances came with the house. Shortly after the Ice Maker stopped making ice; we also did a YouTube video on how to reset the Ice Maker. To make a long story short, after two other repairs costing over $500, and purchasing a new ice maker, the same problem with the ice maker has happened. Oh I didnt mention all the loud rumbling noises every time you used the water dispenser.Today, June 7, 2018, after a week of no ice, and scheduling a repairman to come out (diagnostic fee of $100 non-refundable, nor applied to cost of repairs), the repairman cancelled after finding out it was a Samsung with Ice Maker problems. He informed us of the lawsuits. We called Samsung to no avail. We have to use their contracted repairman who does not work for Samsung. Very dissatisfied at this time.

They sell defective products and dont stand behind their products or customers. My 89 year old mother has model rf217acrs and she loses hundreds of dollars worth of food not to mention puts her life at risk with spoiled refrigerator food. The fridge air chamber freezes solid then does not maintain temp in fridge. Weve tried Samsung but they say, too bad, out of warranty... Just two years old! I would give it zero stars but this form wont let me.

Same continuous issue with our Samsung refrigerator model RF28HMEDBWW. At least 3 service calls (maybe more) and now we have been waiting for 3 weeks to get the ice maker part replaced. Ice maker continuously freezes up and wont dispense ice... frustrating! Customer service is terrible. No one calls back from the service company or the warranty company to let us know the status. Waiting now to see if the part can even be ordered... maybe not available any longer, not sure. Luckily I purchased the extended warranty. Well see what happens. I do not recommend this refrigerator.

Ive never had any problems with the stove. The glass top burner is very nice and they work well. And the convection oven weird really well and I cooked a turkey in half the time and the other ovens. Very reliable oven.

This company is the worst company to deal with as to warranty issues. Absolutely the worst company in the appliance business to deal with if you have a problem. They only say no. Do yourself a favor. Buy a different brand. You cant speak to the same person twice. They transfer your calls all over the world. They lose the documentation you send them, tell you one thing then renege. The glass top ranges develop cracks then they tell you its cosmetic. I had a GE glass top range 15 years and the top was still perfect when I got rid of it. Run from this company!!!

I purchased a dishwasher dmt800rhs from best buy with a extended warranty. It took from Nov. 26 until Dec. 19 for them to fix my dishwasher.

The first Samsung was bought in Nov 14, 2014. The motherboard went out April 19, 2015. A repairman was sent out 5 days later by Lowes and he says Its the motherboard and it would have to be ordered. 2 weeks later we are still without a refrigerator. Numerous calls back and forth between Samsung and Lowes customer support where I was told by ** at Samsung that she could send a repairman out but this would be at my expense. She also tells me my one year manufacturers warranty was non existent because the date that the refrigerator was made is the date the warranty starts. So my 5 month old fridge was out of warranty. Again 2 weeks without a refrigerator and numerous calls later Lowes comes through for me and exchanges my dead Samsung for another Samsung. This one had a much shorter life expectancy and expired 51 days after delivery. Lowes again came through for me with another exchange... a Whirlpool. I have sent a letter to Samsung and described in great detail the problems that I encountered with the first refrigerator and have yet to hear from them. Had I known the 2nd one was also going to lay down so quick, I would have saved myself a stamp.

Purchased electric range in 2018 and 2 months after the warranty expired things started going wrong. When I use a burner to cook no. 1 is way too hot and I have to remove the pan to a cold burner. When I set the timer on 5 min. after setting the oven temp. it reaches 400 degrees in 2 min. which means it does not heat properly. My husband advised me not to use the oven as it could be dangerous. When I used the oven all the cabinets on the side of the range, the top cabinets and the top of the stove were super hot. The microwave which is above the stove was just as hot. After reading the reviews I am amazed at how things go wrong after the warranty has expired. When we purchased the range we were told after 3 years if we did not call a maintenance man to the house because of a problem we would be reimbursed 1/3 of the price paid for the range. Good luck on that one. I am now fixing meals in the slow cooker or microwave. My husband called Samsung to complain and he was told the warranty expired and it would be $100.00 for a house call then we had to pay for parts. We are in our late 80s and should not have to deal with a lousy product and lousy service.

Horrible. Spent thousands on the refrigerator and now I see filter light on and learn I need to spend $45 every 6 months to replace water filter. Also, microwave filter needs to be replaced every 6 months as well- only $11 for that. Why didnt the Lowes salesman tell me I would need to spend additional money every 6 months and replace these filters? Also, when I called customer service I needed to ask him to spell out what he was saying because I could not understand a word. Not sure which country I reached but it sure wasnt the US. I will not even go into the fact that I also bought a Samsung electric oven/cooktop and needed to replace the cooktop after 3 months because it cracked. Samsung products are horrible. I will never purchase another Samsung appliance again.

I purchased an entire suite of gorgeous Samsung stainless steel appliances for a hefty sum of money. The Samsung dishwasher NEVER cleaned the dishes. In fact, the dishes came out dirtier than when they went in. After 5 years of having to hand-wash EVERY glass that came out of there, I purchased Bosch dishwasher. What a difference!! Every dish that I unload is now sparkling clean, literally.As for the rest of my Samsung appliances... The over-the-range microwave touch screen panel went out after only 5 months (covered by warranty). The touchscreen panel went out again after another year, which Samsung refused to warranty it. To repair it would have cost more than to replace it. I replaced it with a different brand. Oh, and the authorized Samsung repairman said to NEVER put a pot of boiling water beneath the touch screen panel. Really? Its an over the range mounted microwave.As for the Samsung range, one burner on the electric, smooth top range completely stopped working after 2 years. I had to have that repaired for a few hundred dollars. As for the Samsung refrigerator, the icemaker went out after only 7 months. They only warranty the icemaker for 5-6 months. That cost me $400 to replace. It went out again 3 years later, and again had to replace it. The freezer door also had to have the hinges replaced after 3 years. So now, I have an entire kitchen of mismatched brands of appliances. STAY AWAY FROM ALL SAMSUNG APPLIANCES. YOU WILL SPEND A FORTUNE REPAIRING THEM.

In good faith we purchased a Samsung refrigerator in June 2013 from Home Depot. We purchased the extended warranty - we have had use this warranty for repairs over 10 times in under 5 years. On May 5 2018 the entire cooling system failed. I lost a ton of food and had to eat out every day. The repair guy fixed / replaced the cooling system on May 14 2018. Just for the cooling system to fail again on June 1 2018 less than 2 weeks after the fix / repair - this has left me with no freezer and no refrigerator - this unit is now deemed irreparable (it is a sitting duck not working) and I am now left with no way to keep anything cold or frozen while your process takes its sweet time. I have lost over $1000 worth of food and this is not even taking into account the food I need to buy each day for my family just to live, as I cannot keep anything cool or frozen!I was told I need to wait 10-12 days before an RMA is issued from June 5th 2018 - how long after that will it take to get an actual unit! This means I am now 2 months without any way to keep fresh food. I am beyond frustrated. I called today your company on 6/12/2018 just to be told I will receive a refurbished one. Well isnt my new one that was repaired on May 14 2018 considered refurbished? I do not want a refurbished unit. This is so unacceptable as we are suffering not the paper pushers and the approvers. Why does this process take so long? We are out $100 and $100 of dollars in food that we dont have the money to spend so that just means we are going into debt for this hassle. I feel I am being held hostage by your company and slowness to respond. This has been a horrible year with family deaths and now I have to deal with this situation. I have a medical dog who can only eat fresh food due to kidney failure as kibble is too drying for her. So the stress of keeping her alive without cooling is horrid.

Purchased samsung oven last year. Noticed paint peeling on glass top after a couple of months. Called Samsung and had a ticket for someone to come out to look at oven. Repair place called on day of service advising they would charge service charge since this is a cosmetic problem. Service place said if samsung admits this is not cosmetic then they would not charge. Called samsung back, talked to Shawn service manager. He advised this is a cosmetic problem when paint peels off of glass top. I have had other glass top stoves and never had this problem. This proves this product is a piece of ** and the glass top will peel no matter how you clean or take care of the product. I will not buy another samsung product.

Bought this Samsung dishwasher DW80F800UWS only 6 months ago and have had to call 3 times for servicing for various issues. The first was a broken door latch, second was noises from the pump and not cleaning correctly and finally it stopped draining. For the cost of this dishwasher, there are way too many issues. I will say that Samsung does send a tech out promptly but that doesnt alleviate the frustration of having to call them so many times for repairs in such a short time frame. I wouldnt recommend this dishwasher.

I bought a French Door Samsung fridge on 01/07/2017. It was not delivered until 02/04/2017. On 02/10/2018 I called Samsung because the ice maker was leaking and freezing up. They opened a service ticket and told me a service tech would be contacting me. On 02/15 I had not heard from the tech so I called Samsung back they gave me the service centers direct number to call them. I called them today and found out they are going to charge me extra to drive from Provo Ut to Logan Ut. I canceled the service call and I will support the techs in my own area. Samsung said they would not cover it under warranty. There is currently a class action lawsuit that is being looked at for the faulty ice makers because Samsung knows they are faulty and have not fixed the problem.

Went with Samsung given what we thought was a strong brand name, and the fact that the microwave had a sleek contemporary look. After just over a year the vent fan or light will spontaneously kick on. At the same time, the touchpad controls will not respond. We have to wash and basically polish the control panel - which runs along the bottom of the door, in order to regain control of the unit. And just for the record, the door can be spotlessly clean and it will still happen. And as the last couple of months have shown, the incidents are increasing in frequency. Also, if there is any time remaining after use (and no one clears the settings), the microwave will sporadically start to run. Imagine being in bed and having your microwave turn on - or the fan burst on. After reading other reviews I do not feel encouraged to call Samsung and unfortunately I will seek replacement with another manufacturer.

My Samsung French door refrigerator is less than five years old. Its leaking again. I dont really want to pay another repair bill. My cabinets have water damage, its lucky I have a tile floor. Now all the food in my freezer melted but not the ice and the fridge part is cold. Why cant they back up their products. I will never buy another Samsung product again or recommend one.

Continuously freezing up water gathering in crisper and underneath crisper. Thawed fridge out. Was good for 1 week. Happens again. I have had this issue for 6 months and the fridge isnt 2 years old.

I purchased your Samsung refrigerator model no: RSG257AARS/XAA, back in Dec. 2013 when I bought my first home. While I am not customarily someone who uses ice in my drinks, there are certain beverages wherein I do use ice, such as with a soda or a cocktail. But for water and or juices, I do not require ice and as I rarely drink a soda or have a cocktail, I cant say the ice maker on my unit has had much use considering I am a one person household.This little to no use of the ice maker is potentially why this problem with the ice maker/dispenser did not appear until July 2014. I first noticed this problem when I discovered a large white shaving of plastic floating in a glass of Coca Cola. It was the size of a coconut shaving and so I removed this remnant and secured it into a plastic zip lock bag. Obviously, I disposed of the drink.I then examined the ice maker machine and mechanism, removed the ice bucket etc. and discovered there were dozens upon dozens of plastic shavings sitting in the cavity of freezer below the ice bucket. Upon further examination I discovered areas on the left and right sides of the plastic housing wherein it was obvious the rotary blades (auger couplers) had literally shredded into the plastic housing and it was quite clear from the magnitude of the scratches, shavings and debris that this was a serious problem.I first received service to repair this problem in July 2014. However, the repair took nearly 4 weeks to conclude, two home visits, shipment of parts, and I had no ice available to me in that time. Moreover, I greatly needed ice to medically treat an injury. Thus, the repair was more than an inconvenience. While the repair included some new parts and a new ice bucket, after the repair, I was hesitant and nervous to use the ice cubes for drinking and would look in each glass of ice.Then just a few days ago (20 Oct 2014), I found a SHARP solid chunk of white plastic floating in my Coca Cola. Again, I removed it and secure it in a zip lock bag for evidence. Upon examination of the unit, I now find that the plastic housing under the ice bucket is again being impacted and hit, only this time the scratches and scrapings are now at the front of the housing rather than on the sides. To make matters worse, on the evening of Oct 21st, I observed small white tiny powder like particles, sitting on the outside stainless steel dispenser tray, which indicates I have been ingesting and drinking micro particles of plastic. I have obtained a small sample of this particle by pressing my finger down onto it and then scraping this fine particle off my finger into a zip lock bag, but it is so small and fine that one could literally not pick it up any other way. It would be like trying to collect a single grain or flake of salt.As of late, I have been enjoying one soda a day, in place of eating a desert, and have been having more iced drinks than usual. Again, this draws me to the conclusion that if only this ice maker and dispenser had had normal American household use, this problem would have most likely occurred immediately. At this stage, my main concern is my HEALTH and how my body has been affected by ingesting micro fine particles of plastic used to make an appliance. To be honest, I am more than upset by the gravity of the situation and I find your customer service to be sub-par. In my opinion, this unit is DEFECTIVE IN DESIGN. Any refrigerator that starts dispensing plastic for a HUMAN TO EAT AND INGEST SHOULD BE DEALT WITH IN AN APPROPRIATE MANNER, and does not even fall within the scope of an ordinary repair.I can no longer trust this appliance to provide me ice! In addition, I will never again use it for drinking ice. NO WAY! NEVER! No matter how you repair it or pretend you did, it is obvious that the METAL BLADES are able to make contact with all edges of the plastic housing and therefore will ALWAYS HAVE THE POTENTIAL to feed me plastic.Next time I see my doctor I will consult with him on this matter. In the meantime, feel free to send me the chemical composition with which this plastic material is made of and I will give that to my doctor. Alternatively, we can send samples to a lab and then I will bill and or sue Samsung. I am outraged at this situation! Period! The fact that you are again going to send me a service repairperson who has NO experience with this SPECIFIC problem is ridiculous. Moreover, two Samsung service repair technicians told me they had never heard of this problem. So all you are doing is putting a Band-Aid on this situation, waiting for the manufacturer warranty to run out so that you will not have to contend with it. So yes, I am outraged. I will never again buy Samsung.In closing, I am attaching photos from last July showing evidence of the plastic shavings and impact to the housing. The current plastic particles are to small to photograph and while this is the same problem, the particles in fact are completely different now in shape and size. In fact the smaller particles and this current situation is way worse because I cannot VISIBLY see the micro-particles in a drink, making this a blatant health hazard. Please review the photos carefully! I would like this case to be escalated and dealt with by your upper management.

Dishwasher stopped working after only 18 months of use. Horrible customer service from Samsung. There is no one who will repair Samsung dishwasher.

Bought Samsung model DW80F600/AA dishwasher from Lowes for all the features it had like quietness, stainless steel exterior/interior and food grinding capabilities. All was good until it suddenly started leaving dirt on dishes. After trying a few different dish washer detergents, decided to call in for repairs. Could not get a technician immediately so had to wait about a week. The technician eventually came and I must say he was really on time. He took a look and decided it was a return valve that needed to be replaced. However, he did not have it and it had to be ordered. The actual part was a small rubber valve that costs under $2. How it would not be in his van really beggars belief. So he ordered the part and had to come again after two weeks to allow for the part to arrive (was shipped by UPS ground!).Second time round, technician was not as much on time as the previous time but in fairness, called in early to say he would be late. So I have no fault with that. He called again when he was about 10 minutes away so I met him at my property. He quickly replaced the valve and ran a quick test. All seemed fine. And now the big disappointment! After just a couple of days, the dishwasher started behaving the same way as previously. I thought, if the original diagnosis was correct, then the return valve must have gone again. I looked at the return valve and it looks like a part that can easily fault so obviously Samsung never gave it some real thought. And now that they know it bends so easily, why dont their technicians carry it in their vans and as a result have to make two trips to carry out a repair?So, continuing with the dishwasher saga, technician called in again. As usual, the first visit is without parts but I still have to wait in the house for either a morning or afternoon appointment. This time decided he needed to replace two more parts (a sensor and a drain pump). As before, had to wait for the parts to ship by UPS to my house. Another appointment in 2 weeks to allow for the parts to be delivered.Fourth time, they sent a different technician. Spent about a couple of hours replacing the parts. Said all was well and left. Hardly a day went by and the same error code resurfaced. All this time, I had been calling the number that was provided by Lowes to schedule service. But this time, I decided I would call Samsung customer service direct. Did so and told them I have already had 4 technician visits. They said they do not have any record of it! They set me up with a new technician to come in and take a look. First appointment was on a Thursday but they cancelled it a day before saying the parts will not have been available. So they set it up for the Friday following the Thursday. Technician came, opened the dishwasher bottom piece, asked for a paper towel, wiped away some water from the sensor that was replaced previously then put it back. Ran a short cycle and it would not drain. He then concluded that it was not working as expected because I had a food disposal unit on the sink. Told me that their appliances should not be connected to the same plumbing as the food disposal so advised that I get a plumber to modify the plumbing. Was fed up at this stage. How on earth do they make appliances that will not work if there is a food disposal attached knowing very well that almost every modern American home has a food disposal unit under the sink????Looked up the user manuals. Found no evidence of mention of food disposal units so decided I was being taken for a ride. Called Samsung customer service again and they told me all they can do is send a technician again to get a second opinion. Told them I already had 5 visits. They told me they only have evidence of one. Asked to speak to a supervisor. None was available so set up an appointment for a supervisor call back. Supervisor called back within about an hour and said the best she could do was send a technician out again. Bad news is I have to wait another 8 days as there is nothing available sooner. So now waiting for the sixth visit and possibly a 7th, because I am pretty sure the technician will not be carrying any parts.I have never been so disappointed by an appliance before. Should have carried out more research before I landed on a Samsung. My older dishwasher was doing a much better job and I wish I had kept it. Dont lose your money buying this appliance!! Samsung should either get their act together or stick to things they do well in such as phones and televisions. They should stay out of the appliance business for now!

I bought the French Door Fridge 18 months ago. I love the look. I love the storage space. Hate the knocking although that has improved a great deal after six months, and after they suggested I switch the Ice button to off - since I dont use it. It still Pops, Snapples and Cracks a bit but that is probably normal for most refrigerators. My main beef is the crisper drawers. Rather than be just one piece, the front of the crisper comes off to enable cleaning in the crack where the pieces join. (If it was only one piece, there would be no cracks to accumulate food bits.) Why they decided to build a crisper that needs to be disassembled and reassembled I cant fathom. Anyway, one needs a screwdriver to pry open the thin plastic latches that keep it together. You guessed it! I broke one side of one of the latches and now I need to use bother hands when I pull it out to make sure I dont break the hinge on the other side. Normally, I would just buy a new drawer. Samsung uses independent companies to sell their parts. The price? $120 CDN!!! I thanked them and went out and bought plastic Glue. And as I write this, I think I will fill the crack with plastic glue too. I wished this had happened two weeks ago before I bought a Samsung Range and Dishwasher.

Bought a Samsung refrigerator and within 2 years the ice maker quit making ice. Called Samsung and said warranty was no longer valid on the ice maker. I called them back and argued about their ice makers not being very good and that there was a lot of problems with them. They said they would make an exception to fix it this time. Got it fixed and 4 months later it went out again and stopped making ice. They said they would no longer service, even knowing that they have had lots of trouble with their ice makers. I definitely wont buy another Samsung. I wouldnt have even given them 1 star.

I bought a Samsung dishwasher at Home Depot last year. It was on sale, all stainless inside and seemed like a great deal. It worked a couple of times then quit... lights flashing and stinky water remaining in the basin. Home Depot responded quickly and sent someone out twice to repair it then finally sent me an email saying it was not fixable. They gave me a full refund. But, I am stubborn and was determined to fix it. Sometimes it worked thru a full cycle and sometimes it did not. I would have to push a couple of buttons to get it to drain afterward. After months of troubleshooting it finally works for me every time. The key is a balanced load. When you put a dinner plate on one side of the rack you must put the next dinner plate on the other side. Same with the top rack. Equal weight on both sides of the carriages is the trick. It sounds like a pain in the you-know-what but it works for me and I feel like a winner! :)

My ice maker freezes up a lot. Have to take it out, chip the ice away and return the tray. Ridiculous!!! I will never buy a Samsung anything again. I have a warranty, but from what Ive heard, it isnt much good. What do I have to do ship it back to Japan. Not a good investment. I love the refrigerator, but dont like the ice maker. We finally decided to dump the ice into a bag and put it in the freezer compartment. Never know when its going to happen. It just does!!! Disappointed in Samsung.

We purchased a Samsung Refrigerator that failed to cool less than 1 year after the purchase date. After calling Samsung customer service it took three repair companies to finally tell us that they could not work on the product because of a lack of training on closed system refrigerators; these vendors were provided by Samsung. After numerous phone calls to the Samsung Customer Service Department, I realized that nearly each time I was talking to representatives in several different locations to include the Philippines, the Virgin Islands and South Carolina. Eventually after my persistence and threats, Samsung arranged for me to return the refrigerator to the store I purchased it from. This happened nearly two weeks after we purchased another brand.Lastly, we were promised a maximum of $ 200.00 compensation for the nearly $ 600.00 of food that was spoiled. We were required to provide items and the price. We ended up emailing this information at least 7 times to their Executive Customers Service Department and have yet to receive reimbursement. It has been 64 days since we the unit became inoperable and numerous promises were made! To date, we have not been reimbursed!! We will NEVER buy or recommend SAMSUNG again!!!

My gas stove NX583GOVBSR was fabricated in Oct. 2013. In Nov. 2015 the stove stopped working. It appears the control panel is the problem as the burners still work. If I try to set the oven to bake, the control panel starts making loud syncopated sounds and flashing lights. And it keeps doing this until I turn off the power at the circuit breaker. The Samsung customer service person has no idea what is causing this and will only send a tech for $100 plus parts. I stopped at Sears and they said the control panel may need to be replaced for $450 plus installation. Sears encouraged me to buy a new stove for $1700. The stove came with my house when I purchased it Nov. 2015 so it may have been broken before that. Previous owner did not purchase the service warranty. Last gas stove I had lasted over 15 years! This is ridiculous. Im looking for a class action suit after sending in this review.

Our Samsung Flex is two years old. The refrigerator stopped working three weeks ago. The first repair person stated we needed a certified Samsung repair person. We called Samsung and we were informed that no one in our area was certified. We had another repair person to look at our refrigerator and he stated if he fixed it the warranty would be null and void. After numerous call to Samsung we have a $3000 refrigerator that does not work and a company that does not stand behind its product.

I paid around $2,000 for a Samsung refrigerator from National Appliance chain H.H. Gregg. The refrigerator and freezer stopped working after 18 months. So far neither company is interested in fixing it. The parts take over 1 week to arrive. So far Ive replaced the motherboard and the freezer fan at a cost of $400, and the refrigerator is still not working. I would stay far away from any Samsung refrigerator. They look nice but are total garbage. Seriously, do not buy this junk.

I bought the Samsung electric range NE59J7630 1-1/2 years ago. It has the worst range top I have ever used. It is impossible to get a low simmer on the front burners. It can not be turned down low enough. I had the temperature modular replaced once, but it still can not be regulated low enough. This is either a very bad design flaw or the glass is not thick enough. The suggestion was heavy clad bottom pans, which I was already using. This model should be recalled as I feel it could at some point cause a fire.

We love the flex with 4 French doors. We are always short on refrigerator space. We have a little freezer outside for our larger items. The size of our kitchen space determines what size refrigerator we are able to buy.

Bought this item new in September and feel good if we get 3 washes out of 10 attempts. It constantly blinks in the heavy cycle and is basically stuck there. The unit will start up like its going to wash and gets stuck in a drain cycle. Theres no water in the tub - it just runs like its trying to drain. The problem is intermittent which drives me crazy as weve had service people out and the unit worked fine. 2 days later it was back to its old self - stuck in a drain cycle. Aside from this, it does not get the dishes dry and many times the soap dispenser doesnt open - therein the dishes only get rinsed. If I could only go back - I would buy the Bosch any day over this POC.

The repairman has been to our house at least twice now. After he came to fix the ice maker it stopped working just after his warranty for the work done that day. Today Im looking for a new fridge and hoping they will take this p. o. s. in on trade because I know I wont get close to the price I paid if I sell it outright. It is not worth the stress to hang onto it. Never been so disappointed with a fridge. I cannot clean the outside water stains. The repairman said theres a product that will work but didnt know the name of it. The door seal is so thin that it had a worn spot. He didnt recommend replacing that. Its only 3 years old. My order number and receipt are on file here from my first review- to verify legitimacy.

I recently bought this 25 ft3 side-by-side refrigerator for $1350 including tax and delivery. One of the baskets in fridge side was bend and it did not fit on the rails. Samsung sent me replacement and now everything looks and works fine. It is big, good designed refrigerator with a lot of space. I like it very much, but I do not know how long it will last.

I wrote in to request a refund on my unit, something I found they were providing to many others in my identical situation. Not only did they say no, but when I asked for the name/number of a manager or supervisor I was told there werent any for me to speak to. The unit I have has well know defects for which there are no solutions. Ice freezing on the coils, under the crisper, and water leaking on the floor under and around the unit. Refunds have been given to many others with products -some even older than mine. Samsung has had these issues for many years, in fact ConsumerAffairs published a report in 2009 which speaks to these issues, obviously still ongoing. https://www.consumeraffairs.com/news04/2009/08/samsung_settlement.html#It is unfortunate that Samsung has not improved the product, it is also unfortunate and regrettable that they wont apply the same level of service and attention to each case. Seeing so many others who have attained refunds (even posting pictures of the checks) while I am repeatedly told no is disheartening. I will do a lot of research and think very carefully before buying another Samsung product and I would strongly suggest others do the same, regardless of price/discount.Bill **

I have been trying to receive my refund for my dishwasher for over 2months now (soon to be 3months). Im really fed up with all the back and forth emails and phone calls and wasted time! Im so disappointed in the terrible customer service we have received!!!! When I agreed on a price of 882.00, I then patiently waited for my refund check to arrive in the mail.. After waiting and waiting.. I then called to check the status of my refund to be told someone made a mistake and the refund amount would be a lot lower (in the 600s). I cant remember the amount that was offered. I willing agreed to take the lose and wait again for another refund check that would never arrive! Then my husband got fed up with the run around/playing games. Called to check the status of the refund after several days of no response to be told that our offer had been lowered even more and was waiting approval! I dont know how many times a refund needs approval and crossed checked before an actual refund is made, but.... Im beginning to think I will not receive my refund and that I was lied to once again!After being such a loyal customer who buys nothing but Samsung products...I find this to be slap in the face and will never, ever by another Samsung product again in my life. I just want what was promised to me!!! Please let me know when the money will be deposited to my account! And.. After waiting a long, I would like the full amount of the 882.00 that was offered to me! One dissatisfied customer!

My freezer of my new fridge thawed out after 1 month. We had to dispose of all its contents. Samsung gave me the ph.# of the service contractor but it took a wk. to have a look. It needs major work and will take 2-5 bus. days for parts. That means next week. Then was advised it could take 2 more weeks to come and install them. He also told us our fridge will stop working shortly. Perfect! We no fridge and Samsung said they have no control over making this some sort of priority.

The inside of the Samsung microwave model I purchased is blue porcelain and had a rack. It looks just like the oven in my full range size range. Has so many useful features - like the fan operation which is quite powerful and has 4 settings. Never a problem with cooking or defrosting!

We had the first one go out last year right before thanksgiving. Samsung sent out A&E local service tech. He was rude to my wife and told her to unplug the unit. We lost all our food - they dont care. But a manager at the local Lowes exchanged mine for a new one. Now same thing, seven months later same thing, this time the service tech said he knew what was wrong as he walked into our house said that it was a design flaw and it happens to all of them. Now were going on three weeks with four kids without a fridge. I spent 2 hours on the phone with a representative and he was even laughing at me a couple of times. Ice will build up and the blower fan is grinding the ice causing the cord to get hot will burn you when you unplug it. Afraid it will catch fire but they still just laughed. Please dont buy from Samsung. They have no customer care at all.

I bought model number rf263besr serial jkj44bbaesr side by side Samsung refrigerator. I had a complete disaster for my Christmas day celebration. I am informing the consumer that I tried to get a refund on my money from Samsung refund department claims for the food that was spoiled in my Samsung refrigerator this past Christmas. I ask to speak to a supervisor about this matter. They refused to put me with that contact and forced me for herself to handle the problem and forced me to have a technician come out. I have had a default ice maker (I assumed because I never did get a technician from PC Richards) and coolant problem arise recently, and to add a 400 dollar grocery bill that had to be put into the garbage on Christmas Day. Please see class action lawsuit from the complaints as well dating back to 2006.

Our Samsung refrigerator has an ice maker which doesnt work properly. Large chunks of ice come out mixed with cubes. Samsung repair service has been out 3 times and there is no improvement. We are very dissatisfied.

I bought the Samsung slide in range because of its sleek look. However, the knobs and buttons on the front are extremely sensitive and the oven and range turned on accidentally all the time. One night while sleeping, the smoke detector went off. A towel lying on the range had caught fire and flames were everywhere. Trying to get the towel into the sink so my house didnt burn, I knocked a bottle off the counter that shattered the glass on the oven door. A technician for Samsung came to assess damage. He suggested I contact Samsung customer service. After multiple calls, I contacted them through their chat line. I was assured the situation would be taken care of, the existing ticket was escalated, and I was to be sent transcript of call. No transcript, nothing taken care of because product was not defective. The design certainly is defective and this product is not safe. Samsung is irresponsible. I had this stove 3 weeks.

I bought the refrigerator new. Luckily I also got a warranty on it. The refrigerator breaks about every 6 months. The back panel freezes and destroys the fan. Its the same thing every time. Our warranty is almost up, and when it is, there goes the refrigerator. Were trying to get Lowes to replace it, since this has been a problem since the beginning, but it doesnt look like they will.

My husband and I purchased a Samsung refrigerator in August of 2015; it was not the most expensive refrigerator but it was far from the cheapest. About a month after the refrigerator was installed, we started hearing this really loud noise while the refrigerator was running, as if the refrigerator was a jet about to take off. The noise gradually got louder over time, so every time the refrigerator started running, we would hear this loud noise. The noise was so loud that we could not hear our television in the other room. I contacted Samsung about the concern and they sent out a technician who claimed the noise was normal for all Samsung refrigerators. After the technician left, I called Samsung to speak with a manager and the manager advised me to record the noise and call back; I did just this the same week. The representative at Samsung that listened to the recording of my refrigerator stated that the noise is not normal and that the compressor is going out and needs to be replaced along with a hose. I was told that day that these items were being ordered (this was approximately 2 months ago now). I have called several times to find out what is going on with the parts because no one has come by to install them. Samsung transfers me from person to person and department to department; the only answer I get is there is a ticket for the parts. No one can tell me what is going on and no one offers any assistance. Samsung appliances are by far the worst! Do not purchase Samsung appliances!!! We have a refrigerator, dishwasher, oven, microwave, washer and dryer all from Samsung and the only appliance that works properly is the oven!!! I will never again purchase anything from Samsung and I advise all others to run the other way! Their appliances are horrible and their customer service is even worse! They do not stand behind their warranty and will transfer you around until you either give up or they can claim its out of warranty so they no longer have to help.

RF24FSEDBSR - For the second time, the ice maker is not functioning correctly. The first time it was 4 months out of warranty and service was $160. Service tech walked in the door and quoted the price of the service call as he knew what the problem was since he has serviced a lot of units with the same problem. Now the ice maker is dripping water inside the refrigerator. Great looking and good features, but never would buy it again or any other Samsung product. Reading reviews, this is not a unique problem - why dont they step up and fix or redesign the ice maker unit??

2 year old refrigerator started making noise last October. We unplugged it for a couple days and read that the fan motor freezes up. So we thawed the fridge & sound went away and temp seemed fine. Then the last couple months food began expiring before expiration dates. Milk was curdled, dog treats moldy - were the obvious signs. Reading this website I knew that it was frozen motor. So I followed you tube instructions of how to remove back panel and got my hair dryer out and melted the 3 x 4 of ice block that totally encased my fan motor, coils and wiring. My question is, how is Samsung going to remedy this from happening again? How can this be acceptable? We should all be getting free service replacement parts from Samsung! I will never buy a Samsung anything and advise everyone to do the same! !

RM255BARB - The ice maker never worked right. It never gave us large ice cubes & ice cubes were mixed with crushed ice. It also stopped up all the time. A service man was called out so many times, I finally gave up. Now the bottom right door (this is a 4 door refrig.) rust started coming out of it. Called to see what is going on. After several phone calls & a visit from repairman on a $2800 refrig., about 7/12 year old machine, it has to be replaced. This is really disgusting because most people cant afford this kind of money every 7 years. I also have a Samsung in my garage as a back up with the freezer pull out drawer and I hate it. It is now freezing the food in the refrigerator part. Why cant these companies get their act together. I guess they think you will just go out and buy another of their products, but what they need to realize is people go to another company. Disgusted with Samsung.

Purchased Samsung french door RF268ABWP refrigerator from Lowes at the end of 2013 and had problems from the start. I had to return refrigerator and replaced with the same model. I had to have a technician out within months because sliding drawer wouldnt close correctly and a problem with the door closing. Every year since Ive had to have the ice maker replaced. Keep in mind I have dual ice makers. Only one works at any given time. Other. In 4 years I needed 4 new ice makers. Luckily I had purchased Lowes extended warranty. Thats a problem in itself as youll wait weeks for service and even longer for parts. I had them come out for one service call for the broken ice maker and the technician ordered a new part and I was told to wait for the part. Took almost a month with me calling every week to finally get the part and told they ordered the wrong part. Waited months for a replacement part which never came. I called again months later only to find out my extended warranty is expired.I spent over 2500.00 for a piece of junk. No one should is expected to replace an ice maker ever year. I called Samsung after finding out my last ice maker installed had a year warranty which is still valid. I wanted them to replace my ice maker for free. They stated I would have to pay $175.00 for a service call for the tech to verify my ice maker was broke and then installation cost. I asked for them to just send me the replacement and I would have installed myself. No such luck. So my ice maker has a warranty which is useless unless Samsung gets paid for bogus charges. Seems this is a very problematic model from all the complaints listed. There should be a recall or class action lawsuit.

Problems from the start and are with both ovens either separate or together in convection. After 4 visits and some part changes, there is no change. I did a few extensive digital and analog temperature tests to document that: 1) The initial at temperature beep is usually close but then over time, the temp drifts down to over 100 degrees F below where it should be. 2) When I restart the oven because its too cool, the oven display confirms the low temperature I measured. 3) As the oven restart, the convection fan or fans blow such hot air the food in the middle of the oven that the food is burnt to black while food not in the center or on different racks is not burnt. 4) The restart temperature once the beep sounds is accurate. 5) The convection fans are always blowing the hottest air straight out the middle. Not circulating the air around or reversing fan direction once and a while. So a blowtorch on food in the middle of the oven.From reading web forums, cnet in particular, seems like all of these Samsung ovens do pretty much the same thing. Seems like a programming problem in the firmware. Resolution is under review by Samsung. But do I even want another fix or a replacement? No. I want a refund and Ill buy a different brand.

This is a great refrigerator. Looks good and works even better. I wish I had gotten one many years ago. I have used several other brands. This is the best one.

Fridge purchased less than 2 years ago is not cooling. We have the problem for two weeks already. The food gets bad. The upper part of the fridge does not cool. We call Samsung several times. First, a representative was trying to repair it while on the phone. One of those, Mr. **, with very bad attitude. So, we turn off the circuit breaker for 30 seconds, then again for a minute but nothing. After another call, Samsung gave me a repair case number and said someone will call me. Waiting a few days, no one called but Cristina ** sent an email 3 days later to tell me I have to call to schedule the repair. Her office was closed at the time I read it, so I called the next day and left 4 messages. It seems she called in the afternoon and talked to my son who has a disability. My son didnt know much about what was going on, so Cristina decided to cancelled the ticket. I called her the next day to ask her why it was cancelled after I left so many messages but she didnt care, and told me to call Samsung to get another repair case number. This means to wait again a few more days. Now Cristina refuses to do the repair saying that I was rude, yes I was very upset, and Samsung does not have any other company to do the repair. So, Samsung wont do anything even though this fridge is still under warranty.

Pretty much ditto on all of the above complaints! One more to note: Just try and log on to Samsung or Whirlpool as of 12/15 and enter a search for any bottom freezer model # affected. It is NOT in their system, they act like they did not even make them. I.E. if your model # comes up, it wasnt a piece of junk!

Bought a dishwasher that broke down in 6 months. Obviously the product is under warranty and its been one months and they still have not been able to send someone to even come and take a look at it. I would like to know how I can sue Samsung for 1) providing me a crappy product 2) Not honoring their warranty and causing me a lot of heartache by ruining my holiday weekend and my time with my family which I now have to spend cleaning dishes! Worst company and products ever.