I bought a brand new Samsung refrigerator from Sears. We noticed these loud clanking, whirring and groaning noises from the first day it was delivered. At first we thought maybe it was just making these terrible noises due to cooling down and it would stop eventually. It never did. I called Sears a couple days past the 30 days since we received it and they told me that I had to call Samsung and that it would be covered under my warranty. So, I called Samsung, who scheduled a service appointment with me. These two guys who barely spoke English advised me that the noise was caused by my ice maker, so they turned the ice maker off and left, saying the noise should be resolved now. Well...I SHOULD be able to use my ice maker....right??? Brand new fridge and the SOLUTION is not to USE my ice maker??? HUH???So, fast forward to the next scheduled visit by the Samsung repair guys. Same guys. They tell me that the ice maker is BACK ON. I advised that I didnt even know where it was to turn it on. They said they turned it off, and left. Assuring me that the noises are perfectly normal. Just dont use my Ice maker. WHATEVER. Brand new Fridge! I cant use my ice maker? Thats the solution?!Next Samsung visit. I asked for a different technician. They send out a new guy, who tells me that the issue is a bar like thing from the freezer. He says he will schedule the repair and parts. Admits that the noises are NOT normal. Next scheduled visit, the same two original guys show up again and they have a fan, and some other parts THAT are OBVIOUSLY NOT what was shown to me and needed replacement. So, I ask them to CALL the last technician and find out what they were to replace. SOOOO... they leave and say that a different technician needs to replace the part.Next scheduled visit, the manager shows up and says that he hears the sounds and its the MOTOR and the COMPRESSOR. The MAIN working operational parts for a fridge!!! So, they schedule another visit with THOSE parts. Next visit, they replace the motor and the compressor in my now 2 month old refrigerator. AND ITS STILL MAKING THE NOISES!I asked for a replacement, since now I have essentially a REFURBISHED BRAND NEW REFRIGERATOR... and SAMSUNG customer service tells me... get this...The sounds coming from my refrigerator are NORMAL! I can hear the thing making groaning noises like its dying from the opposite end of the house, at approximately 1,000 ft away! SAMSUNG and their outsourced technicians are a racket/scam and they are making a fortune by ignoring their responsibilities to honor the warranty. They wont fix the issue, and they also wont replace. Now, I will be faced with hiring an attorney... simply because of the principle of the matter. Im tired of consumers being taken advantage of. I have a shiny refurbished piece of crap in my kitchen. Likewise, I have a 20 year old perfectly running, quiet refrigerator in my garage that I paid a fraction for and have NEVER had a single issue with it. Lesson learned here folks, is NEVER, EVER, EVER buy a Samsung refrigerator. EVER.

4-door stainless frig doors rusting - Purchased 5/12. Began noticing rust on lower doors within a few months which has since spread to all 4 doors. Requested service 9/14 after numerous calls to Samsung and Lowes with feedback that it was a cosmetic issue and therefore not addressed. Tech visited and confirmed rust on all doors. Cleaning product was approved stainless steel cleaner. 3 other stainless steel appliances in home have no rust (other brands). Purchased at Lowes online. Have been told by Lowes that Samsung doesnt warranty cosmetic issues. This is NOT a cosmetic issue but a moisture issue from inside the unit. Where there is moisture there is rust and potentially mold. For all we know the inside of the doors is covered with mold. Do not buy Samsung refrigerators... engineering/design issues without adequate product/service support!

We have a full set of Samsung black stainless kitchen appliances. We bought them two years ago. We have had the dishwasher face and bottom doors on fridge and stove replaced twice under warranty for peeling. Stove peeling again. Now we are told it’s cosmetic and not covered. If we had known it was just a film over stainless we would not have purchased. We are $4500 in appliances that look like crap. Samsung will NEVER get another dime from us.

I have approximately a three year old Samsung refrigerator. I have now been waiting 5 months for my replacement ice maker to come in from China for the second time. I just verified all serial numbers with my repairman. They once again have sent an ice maker with the numbers repair is telling them but on the wrong ice maker. I am a big ice fan. I replaced my old refrigerator because of a broken ice maker only to have a three year old refrigerator with another broken Samsung ice maker. So much for all the bells and whistles Samsung. Your product isnt worth 1 star.

The stove top works well, but the energy efficiency standard is not accurate. For an example, when a recipe indicates the dish needs to be baked or roasted at 350 degrees for 45 minutes, that dish will not be done. It is necessary to increase the cooking time and temperature to 375 degrees or sometimes 400 degrees to register the safe temperature that the dish can be eaten. The price was right, the delivery from a local company was less than desirable and the technical personnel were inexperienced.

Please do not believe the five-star reviews for the Samsung FRG298HDRS model refrigerator. The owners have not had them long enough. After two years of use, the water inlet valve started to leak. Shortly after, both ice makers quit. A month after the valve replacement, it filled the lower freezer with water that spilled over my hardwood floor. Two ice maker changes later, I went back to ice trays. I will say the cooling still works fine (for now). Local appliance repair stores in my area wont touch or dont know how to fix a Samsung. In my case, the nearest repair facility is 50 miles away.

We were in immediate need of a new refrigerator when we moved into our new home back in 2015. I regret not reading reviews, but I assumed that Samsung was a reputable company, and weve been pleased with our Samsung televisions (we have 6) so I purchased this $3000 refrigerator based on how it looked. The icemaker was problematic from the beginning. At first it just took a long time for ice to dispense and cubed ice never really came out cubed. Then I started noticing ice build-up underneath the crisper drawers. Then the icemaker stopped working because it froze up.I called Samsung and they asked if I had an extended warranty. Basically, they did not offer any remedies although they acknowledged that this is a known problem. So repair would be at my cost although this is a manufacturer defect. We planned to replace all our appliances with Samsung units, but I will never purchase another Samsung appliance because they obviously do not stand behind their products. Im very disappointed.

Bought my Samsung dishwasher in June 2014. This morning, got the error code LE. I couldnt find any leaks. Checked out all the reviews on this site. I cant find my bill, so to avoid paying for repair costs and all the hassle, I will get rid of the dishwasher and buy a Bosh dishwasher. Another thing, when my Samsung fridge/freezer arrived, it had a big dent.

Dishwasher will not complete cycle. Once started it will run 5 minutes or less and then the display begins to flash. It takes about 12 hours to complete a cycle by starting and then restarting. Anybody have a solution?

CAUTION: FIRE: BAD ICE MAKER! Our SAMSUNG Refrigerator has the same ice maker problem everybody else has. We had it repaired once under warranty. After that didnt work, we had it replaced under warranty. Well, replacing the same defective ice maker didnt work either. After contacting Samsung to see if they could help, we were asked to PAY for another ice maker and service visit because our warranty had run out. NOW, today, our ice maker wouldnt stop rotating and was making a lot of noise. When I removed the ice bucket, SMOKE started billowing out! My smoke alarm went off and it smelled like burning plastic. The only way to get it to stop was to UNPLUG the refrigerator.

Please do not buy a Samsung dishwasher! After 13 years of a plain ordinary Sears dishwasher, we felt it was time to upgrade and purchase a newer, more efficient dishwasher. Hence, the purchase of the Samsung DMT800RHS dishwasher. Within the first year the pump went - let me tell you that it took over three weeks for Samsung to solve this problem. First excuse: they had no record of the repairman ordering the part. Second excuse: the repairman is sick. Third excuse: they overbooked the repairman. All in all, it was over a month to finish repairs. At this point, I start to think, “Is this going to be a pattern?” Our old Sears dishwasher was still working when we carried it out of the house!Okay, fast forward to two weeks - and guess what? The dishwasher was not working again. I called service and spent over one hour on the phone just to give info and we may be able to get service in a week. They have terrible, terrible service. They are a bunch of idiots, not to mention that you have to take time off of work to be here for repairs. I paid almost $900.00 for a piece of crap! The store where we purchased it, hhgregg, are totally of no use either! My warranty will run out soon and from the look of the other comments on this page, it looks like we may be in trouble! I should have done research before purchasing this dishwasher. If you are purchasing and reading these reviews, I strongly urge you not to purchase Samsung. I am so sorry that I did and I certainly will not in the future!

I bought a 22.5 cu ft French door counter-depth (RF23HCEDBSR) in 2015 from Sears. It was first used in November 2015. $3,200 on sale for $2,778. After a little more than a year, the ice maker began freezing (an oxymoron?), requiring that I remove the ice bucket for a few to several days at a time to let the inner works thaw out. This began happening with increasing frequency. Eventually, after 2.4 years I was without ice more often than I was with ice. The Sears repair tech said that the ice maker has a number of design flaws and that Samsung requires that the ice maker be replaced. Replacement cost is $780. This is not a case of a mechanical part wearing out or going bad. This was Samsungs design flaw. A responsible company would take responsibility for the flawed product and replace it without charge. It was poor company decision making when the ice maker was designed and installed, and it is now equally poor company decision for not taking responsibility and replacing the defective product now that the defect has been discovered. Ill report the defect and Samsungs response to my State Attorney Generals consumer protection division since Samsung doesnt seem to respond to individual consumers.

I bought a beautiful Samsung refrigerator in July. It has water/ice on the door and a second climate drawer. Laid out perfectly - plenty of storage. In August, we noticed it was leaking water under the filter so we replaced the filter and it didnt improve. We turned off the water to the fridge and the leak continued. We called a repairman, through Samsung, and waited a couple of days for him to come. He diagnosed a broken valve and had to order a replacement part that he thought would take 8-10 days. When I hadnt heard back in 3 weeks, I called the repair company and they said the part was back ordered. They suggested I contact Samsung to get an estimated delivery time. Thus began 6 weeks of me contacting Samsung, spending hours on the phone, asking the same question, repeating the same story to every person I spoke with. Finally, I could stand it no longer and begged to be escalated. I finally found out there was no estimated time - no one knew if this part would ever be available. In the meantime, I have to daily mop up the water that comes out and floods under the produce bins; the second drawer is not usable because the water fills it and freezes. It ruins any food packaging. The water also spills out the drawers onto the floors and my hardwood floors are now damaged. I was escalated to Jaz. What a disappointment. She ignored my calls for days and only finally tried to speak with me when I hit 0 from her voice mail and begged another rep to help me. This lady definitely needs additional training in handling angry customers. She ultimately offered to swap the fridge, a frustrating process because we have a small opening and in your newer model of this fridge, youve added side vents that arent included in the specs and wont fit the opening. We finally came to a solution on October 31 and she 100% guaranteed that the new fridge would arrive on November 14 at the latest. On November 17th, I called at the end of the day to say I still hadnt received the fridge, not that I was surprised at this point. She committed to getting back to me once she found out where it was. She left me a message at noon the following day to say that the fridge was with a local delivery company and she would call back when she had a time estimate. I called again today, November 19, and left another message. Its been almost 3 months since I could use my fridge properly. I still have to mop up the leaking water and theres a whole section of the fridge I cant even put food in, not to mention no ice or water. She did offer me $150 as repayment for food spoilage, but I have not seen hide nor hair of that either. This is the WORST experience Ive ever had with an electronics manufacturer and I still have no idea when it will be resolved.

We purchased a Samsung side-by-side refrigerator from Home Depot in Feb. 2014. First problem - within weeks of purchase was that the vegetable drawer had no control for air/temp, fresh veggies died quickly, even carrots and root veggies. We bought $100 of special containers to be able to keep food as fresh as the old fridge.Then within the first two months, we began hearing the often-reported fan noise from ice buildup. This got worse over time and I finally called for service, also complaining about the veggie drawer. Prior to that scheduled service being performed, the next issue was the ice maker failing to shut off, even with the door open and jiggling the paddle switch. Another call to Samsung to add the new problem to the fan noise.Service arrived a week later, with a wrong ticket number, no warranty information, and no parts even for the known issue. The tech corrected the paperwork, inspected and ordered parts. Samsungs Andy then called me after the service to see if repairs were completed, and I told them of the problems with the unit, as well as Samsung not providing proper information for the tech so the service was a failure. I was told we could qualify for a buyback, which I said would be taken into consideration, and was there a time limit. I was told no time limit since the service issues were reported within the 1yr warranty period.When the parts arrived, I called Samsung to explain we were seriously considering the buyback, but were in process with the previous service issues, and should I allow the service to take place. I was told to allow the service and did so. The service was performed, both issues I reported separately were handled together on one ticket. The entire back panel housing the fan was iced up, which the tech confirmed is not normal. The ice maker continued to repeatedly dump ice without stopping, jam, freeze up and require removal, thawing and drying, even after the service.By this time we have opted for the buyback, and phoned Samsung to request it. This time I was told by executive customer service member John, that what Andy told me was not how the buyback worked. Buyback could only happen if the unit is deemed non-repairable with three repair attempts. I explained I already made three service calls, had two repairs, as well as complaints on the drawer issue, and other aspects of the design and quality that were proving very annoying. Another service call was scheduled.This time the tech arrived and was briefed on the history and issues, along with our desire to take the buyback. He ordered a new control panel, which arrived and was installed on yet another service call. The new control did not display properly and was defective. It was removed and the old one installed in its place. I immediately called Samsung to complain about their total failure, and was told they did not yet have the service information from the tech, it should be there in a day.I called a week later to inquire on status, and this time was told by exec c.s. rep, Sherry that not only were there not enough service calls and parts replaced to qualify for a buyback, she had no info from the service company on the service. When she said she had to check to see if we were within some 30 day time limit on the buyback, after having specifically asked two exec c.s. people about any time limitation, I was angry to say the least.There were more communications with Samsung on status of the buyback, process, requirements, schedule, and was given different stories and reasons every single time. I called on 11-10-14 to inquire the latest status of the most recent ticket regarding the buyback process, and the exec c.s. rep told me they had only one ticket on their records; I have at least seven ticket numbers for these issues, four of them being the 510-number range generated only at the executive level.When the tech arrived today, 11-12-14 I made it clear that the only resolution is deeming the unit unrepairable. Because one of our reported issued included cracks in the interior refrigerator walls, the tech was able to get a status of nonrepairable from Samsung. In doing so, the tech had to communicate with both his company and Samsung. The first Samsung rep he spoke to was extremely rude, and actually hung up on the tech. The tech called back, reached a supervisor, and with a few more calls finally got the nonrepairable status.Now I am waiting for Samsung to respond. Under California law, we have endured more than enough repair attempts to qualify for the Lemon Law requirement to buyback or replace the unit. Needless to say, for the combination of poor design, poor quality, and downright insulting customer service, there will never be another Samsung product in our home.Other problems with the unit included poor freezer door fit, hung crooked and uneven, gaps between the inner and outer shell where the door seal must fit, may allow warm air in. The tech showed me how the ice dispenser door does not seal properly and is not well insulated, also letting warm air into the freezer compartment.Another little surprise we got, partially because of the imperfect door hanging, is that we didnt get the freezer door shut all the way one night, and I found it in the early morning hours. Cleared out the ice maker so it wouldnt freeze solid, closed the door and left it alone. Checking in the morning, the display showed the set temp standard of -2F and 38F, so I thought all was well. But when I came in for some ice at 2pm and opened the door, the freezer was 58F with ice cream running on the floor. The unit did not reset without unplugging and replugging, a surprise because we had a power outage of several hours some time ago and the unit was fine.So if you are considering Samsung, I suggest not. As a coincidence, as the tech was here today, a friend called and I told him what was going on, beginning to describe the Samsung issues....before I could even get started, he chimed in with the same litany of problems I have experienced with his Samsung refrigerator. The independent service techs were all professional, and were sympathetic to our problems with Samsung. They did what they could to make it possible to allow us to get some resolution. Both techs who visited us multiple times have a very low opinion of Samsung and their products.

Add my 2-year old Samsung french door model #RF23HCEDBWW to the countless refrigerators whose ice makers freeze up and become inoperable. Customer service at Samsung was useless as my refrigerator is out of warranty AND their customer service rep had no knowledge of any freezer ice-up issues. I referred her to Samsungs own website and its 17 pages of complaints. ONLY recourse scheduling repair service and having to pay out of pocket for a chronic, well documented, flaw in this product. Unacceptable!

We bought a Samsung double door fridge freezer less than a year ago. Already broken down 4x spoiling all the food. After sales service is terrible, always takes +3 days to get a technician on site. Claim we had too much stuff in the fridge last time?? So weve been conscious to keep it half empty (not sure why you would buy a big fridge to do that) and it still broke down. Food is rotting in there as I type. Heading out to buy a new fridge and throw this one away, could not in good conscience pass it on to someone else even for free as it is a massive lemon.

In the four years, since our Samsung refrigerator (Model RF261BEAESR) went out of its ONE YEAR warranty, FOUR of the six plastic door bins have broken, dropping the contents to the floor. We were NOT loading them up with heavy contents. The plastic is/was clearly not up to the task. I have contacted Samsung customer support, and spoken with floor supervisors and managers. They are adamant that Samsung has no responsibility in this matter. BUYER BEWARE. Samsung apparently does not care about its reputation.

Its a gas stove with a blower in the oven, lets you air fry or roast, the only gripe I have with the unit is the stove top. The four burners arent regulated properly, they stay on high through 2/3 of the knob rotation making it difficult to get the exact temp youre looking for and the center burner that comes with a grill takes forever to heat up. It takes a good ten to fifteen minutes on high to get hot enough to cook pancakes.

There are only 2 of us and I dont have to run the dishwasher everyday. Now with the Samsung, even rinsing the dishes before putting in the washer, an odor builds up that I have to run it every 3 days, even though not full. We had a Kenmore before and I didnt even have to rinse the dishes and there was never an odor.Weve only had this a month, Ive checked the filter which was clean, and I cant say the Samsung name being noted for quality has carried through to this item. No more!

We have had this refrigerator for 5 years. Actually, the freezer and refrigerator work fine, but after 1st year the ice maker would build up ice crystals and then quit making ice. Have tried numerous times to fix it and nothing lasts. A few months ago water started leaking from underneath the refrigerator too. Samsung definitely needs to fix this issue!

If you like cleaning every time you use a cooktop, this range is for you. The oven does not get to the temperature on the display, severely undercooks foods, takes double the time. We have had to go out and buy a thermometer for the oven just to use it properly.

I have the same issue, I have been without a working fridge since 9/12/2013 and it is now 1/2/2014. I have 12 service ticket numbers. They are stalling on the replacement. Samsung has sent out 2 different companies that have deemed it unrepairable that was on 112/12/13 and I am still waiting on Samsung to get it resolved.

Dishwasher with water wall - It started to be defective a couple of months after purchase (stopped working and showed a message on the top of the door to indicated what the problem was). Got repaired. But since at first, the problem was sometimes present and sometimes it was okay, they told me it could not be repaired and I would have to pay for the visit if when he comes, he cannot see the problem. So I had to wait for it to be defective all the time for them to repair it. This happened after a month since the beginning of the problems.One year later was defective again but this time more than one problem had to be addressed. The pump had a problem. The water wall isnt moving so the dishes that are on the lower part are not washed. And the motor had to be changed (I dont know if this is the same thing as the pump). And I had to wait a whole month for the parts to be available so these problems had to wait. Then someone came and repaired, or tried to repair. The motor or pump works better, it doesnt make that weird noise anymore, but the water wall isnt repaired, the repair didnt work. So the water wall will have been defective for a month and a half if this time he is able to repair it, or longer if he is still not able to repair it.The extended warranty applies only if the same part is broken three times, not if one part is defective, then later another part is defective and so on. Also the extended warranty can apply if in the end the dishwasher will not be repaired, but how long will I have to wait for them to decide they end the trying to repair period of time? Also, this time they will probably replace the same part that had been replaced during the first year of warranty. But since it happened during the first year of warranty, it will not count for the extended warranty that started at the end of the first year. So even if the part is replaced a third time, the first time will not count.In other words, there is not much chance that my dishwasher that is always defective will be replaced. I am stuck with it. I will never buy a Samsung product again. This is a shame, it is always defective and all this time waiting for a repair wastes time of my warranty since nothing is happening. They should replace it after three problems, not three times the same part broken. And they should extend the warranty during this whole month when I am waiting for it to be repaired. It was an expensive dishwasher. What a waste of money.

We have a side by side Samsung Refrigerator with freezer drawer on bottom. Its not as big as I had hoped because the ice-maker takes up too much room in the ref section. And it doesnt do a good job of making enough ice. Weve already had to pay over $100 to have the ice maker fixed. Frustrating. Also, the bottom shelf on door never fit properly, has broken several times.

Purchase a Samsung Dishwasher DMT300RFS about 2 years ago. It worked fine for 1 year. We started having issues with it cleaning the dishes and glassware. We tried different detergents and cleaning products with no success. Then it stopped working altogether. The instrument panel codes said that it was a drain pump problem so I replaced the drain pump. It would not start and displayed a new code leak sensor. I took the dishwasher apart again, but did not see any water. I made sure that the sensor was dry and put the machine back together. Still will not work. My last dishwasher was a GE and it lasted about 10 years with no problems. Samsung makes junk, do not buy.

Samsung SMH2117S/XAC. Would expect a quality microwave to last more than 2 years. Started displaying 5E or SE error code. Called Samsung as there are many known reports of this. They stated my model not part of the recall and would offer no support. Regret furnishing my new home with Samsung appliances. Have had repairs to dishwasher and range already as well. Buyer beware!

In less than a year, our refrigerator began having problems. The cooling fan begins making a noise as the ice builds up around it until the ice stops the fan from spinning. At this point the fridge stops cooling. The fix involves taking everything out of the fridge, opening up the back, and using a hair dryer to melt the ice. This takes approx 45 min to complete. The ice will continue to build up and the process must be repeated every 2-3 months.In addition, the ice maker is poorly built. The water comes out at a weird angle and most people who use it for the first few times end up hitting the side of their cup and water goes everywhere. The ice also comes out all over the place and misses the cup, ending up all over the floor. The ice maker itself also began to drip water, requiring paper towels set below it that need to be replaced several times a day. Based on a video online I just watch, this may be caused from the seal at the base of the ice maker. I am currently testing out a fix. To top things off, the ice will freeze together inside the ice maker, creating a huge ice dam. Its fun to find out this has happened when you have guests over only to find out you dont have any ice ready for them.Overall, this product is a huge disappointment and I do not recommend a Samsung refrigerator to anyone in the market. If you are reading this you probably have realized how many complaints there are, and they STILL HAVE NOT FIXED THE ISSUES WITH THE NEWER MODELS!!!

I too am experiencing the same problems with my refrigerator as other consumers. I purchased this model in 2012 for $2000 and have had 3 problems so far. First, the water dispenser cracked when I tried getting a glass of water - took Sears 2 months to get the correct part from Samsung. Next, one of the shelves on the door cracked (I live alone so there are no reckless kids in the house). Now I am having my third issue with this 2-year-old refrigerator. Water leaks into the drawers and collects on the floor if I dont get to it right away. It starting making a noise like a train was coming through my kitchen - the dreaded fan problem others have complained about. Had to defrost mine twice already and was told by a representative that this is caused by a poor seal within the doors, and I should remove the seals and reinstall them. I was also told they would supply parts if a service call was made but I have to pay the labor! Isnt that the most expensive part of a repair? What a ripoff - these refrigerators should all be recalled. I think the next step calls for a class action suit against Samsung!

Both caused the same problems after a year from purchase. I will never purchase a Samsung refrigerator even if price is better as repairs and aggravations outweigh money spent. Never buy!!! Just bought two new GE refrigerators which last forever.

Samsung is giving me the royal run-around in trying to: * get a 3rd new replacement refrigerator. I bought a 5-year warranty from Home Depot, where I originally bought this refrigerator on 7/15/13; it arrived damaged out of the box; the 2nd refrigerator, which is sitting in my kitchen, wont make ice and the temp in the fridge doesnt get above 54.6 (so all food has spoiled!)* get my current fridge repaired -- TO NO AVAIL! I have called and spoken with 6 different Samsung reps -- one told me parts were on order from Via Appliance; another said well have to refund your money for the fridge but wont refund my $ for the 5-year warranty (I have to deal w/ Home Depot for that!), and yet another said they couldnt help me -- I have to contact their external affairs dept. but refused to give me a phone number.It seems the ONLY appliance repair company that Samsung has under contract in Northern Virginia is so backed up with Samsung refrigerator repairs from customers that theyre refusing to take new service requests from Samsung. There seem to be so many problems with these refrigerators that appliance repair shops are REFUSING to repair them -- even when NEW and even when THEYRE under contract with Samsung. Unbelievable!!! STAY AWAY FROM SAMSUNG REFRIGERATORS!!! Theyre not only a piece of junk, their customer service is non-existent!

We bought two identical side by side refrigerators 5 years ago. Both now have water is leaking from behind the crisper drawer. This appears to describe what is happening: **. The fact that it happened to both and that the repair is posted with the expectation that the consumer will fix is disappointing. Is there a class action? Do not contact us until March.

The ice maker freezes up monthly, has to be reset, melt the stick on ice and cleaned out. Also stops making ice. When it does work, doesn’t make much at all-maybe enough for 1-2 large glasses. The ice maker also leaks inside the fridge as well as on the outside. The outside is hard to keep clean. The stainless has streaks from the ice maker leaking.

Zero support. Dishwasher dead 14 months. I tried both chat support and their online message board - chat hung up on me and mod wont reply when I give the serial number and they find 14 month dishwasher out of warranty for two months. Spent $200 to diagnose and parts more than the dishwasher - repair guy says Samsung like toilet paper - disposable and zero reliability. Bought $2500 Bosch this morning and this crap going in the dump.

Im very disappointed with the product and upset at the lack of customer service and support. I purchased a refrigerator from Home Depot (22.5 cu ft food showcase french door, in stainless model # RF23HTEDBSR) and 110 days after purchase the unit failed. The first call to Samsung Service resulted in a technician coming out 5 days later and within minutes it was determined that the compressor and evaporator coil had failed. After 12 weeks, they failed. He was unable to repair and told me parts would be in next week.I found this unacceptable, that a nearly $3,000 unit would fail after 12 weeks and I would be without use of refrigeration for several weeks while waiting for repair. I had food that spoiled but more importantly for me and my family, had no use of fridge or freezer for weeks. I called Samsung service again to ask if something could be done and was told the system was down and could they call me back. I have yet to receive that callback. The transaction number is **. The unit was a lemon, I deserve a new unit or my funds returned. The inconvenience of this episode continues to rob me of time and has insured I will do my best to avoid Samsung products in the future. The poor customer service reflects poorly on the entire company.

French door, bottom freezer and smaller refrigerator. After 3 years it was in the landfill unfortunately. Samsung reps were just as awful and will NEVER buy Samsung anything again. Replaced refrigerator with an LG. So far so good after 1 year.

This service request on a new fridge was a nightmare. Thier service company OMB/friends tek is so unprofessional. They called me to schedule time. Hung up on me the first time. They did not call back, but put in notes that I hung up on them.When I called back, waited on hold 45 mins. Then was disconnected. Called back. Waited 30 more minutes. They pressed que to leave a message. I got a message that voicemail was full and told me to try my call later. They tried again to call me 2 days later. I called right back and went through the same scenario. 3rd time they called, I answered and was able to s he duke a service call 1 week later. This whole time I have been calling Samsung customer service with no resolution. They in fact, said they also could not get through to the repair vendor and I should keep trying.Day of appointment- I get a text from Tech telling me he will be there in 4 hour window. I asked if he had a slide protector for the floor (which is standard issue for appliance delivery and repair, and what the installers used). He said no. He told me if to have the fridge moved out away from cabinet before he got here. I advised I could not do that as it was too heavy. He advised me to reach out to place I purchased as he would not move. He only replaces parts or repairs. I contacted Samsung, who again could not help and advised me to contact Home Depot.I contacted Home Depot and explained the situation. They sent out a manager with slide pads and he moved fridge out and placed slide pads under the fridge. Repair tech came out. He showed up in an unmarked personal vehicle with another man with no uniform. How unprofessional. All he wanted to talk about was how he was not going to be responsible for property damage. We determined what the issue was, which turned out to be an installation issue. We also purchased a dishwasher with this fridge. We spent over $4000 and this has been one of the worst experiences I have had with a purchase. Samsungs failure to respond appropriately and ongoing issues with this vendor(as referenced in online reviews) will cause me to never buy a Samsung product again (we also have 2 Samsung TV’s).

BEWARE. Had problems from the first week. Leaks like crazy on the heavy wash cycle. After several service calls and repairs we gave up and stopped using that cycle as the issue could never be resolved. We only use the express cycle to avoid leakage. Worked that way for a year. Now we have a computer problem where the key pad just blinks but the dishwasher wont start. Sometimes it works sometimes it doesnt. Most expensive piece of garbage weve ever purchased. So sick of service calls. Going to trash this piece of junk and cut our VERY EXPENSIVE losses. This was supposed to be top of the line. Dont be fooled. Its garbage.

We bought a whole new kitchen set, all Samsung. The dishwasher did not work from day 1. It arrives dead on arrival. We were renovating our kitchen so we were not able to install it until about a month and a half after receiving it from the store. It did not work. Lights just flashed on the display and that’s all it did. No one informed us when we bought the set that there was a 30 day replacement clause, Samsung insisted on fixing it and would not exchange it. 4 visits from a tech and a month and a half later the dishwasher is finally fixed.They replaced all boards inside as well as the door switch and wiring harness. Still not working. We paid for a proper working dishwasher and are left with a refurbished unit if they ever get it working. Samsung was not helpful at all. Not willing to stand behind their products even when it arrived with a factory flaw. I would never buy a Samsung product ever again because of this terrible customer service and lack of standing behind their product. I would recommend that no one support this terrible company. You will get burned if you buy from them and have any issues.

Samsung refrigerator motherboard dies... My 7 year old Samsung refrigerator died leaving a full freezer and refrigerator of spoiled food. Everything had to be thrown out and I had to get a repairman in. I was told the motherboard died. Samsung did NOTHING! Who ever heard of a high end refrigerator motherboard dying?! Beware of buying Samsung. Poor customer service as well. I will now be 6 days without a refrigerator since parts are not available locally... Seriously?!! In Washington DC? I will never buy a Samsung product again.

I bought a house with Samsung appliances and and wish I had asked for new ones from a different brand. Pure junk. The stove burners didnt work properly, the oven heat varied all over the oven when baking. The fridge door drawers all cracked and cost too much to bother replacing. The door flap was broke and fridge didnt cool properly. Food spoiled. Now for the junk of a washer that would take half a day to do a load of wash because when it would go to the spin mode, it would unbalance and kick out only to take another twenty mins to finish or do it again and back to twenty mins again. I would recommend to not buy these from this company. They need to stick to cellphones. By the way, the house was seven years old and the dryer was a different make, assuming it died already. Costly replacing all of this because they make crap.

To Tim Baxter or anyone else that cares about Samsungs reputation and how their terrible customer service and falsely advertised products, dont settle well with the consumer. I am at my wits end with your company and its appalling customer service! For 4 months now Ive tried to get your company to take ownership for a refrigerator it sold us, that claimed to offer a Flex Zone with 4 temp settings, all the way down to -1 Celsius. Tim, we both went to High-school at took basic science classes, but the techs and people in your Office of the President all seem to have either not taken the class or failed it. My wife and I have had food spoiling in that drawer for months, because it will NOT freeze as it should given that 0 degrees Celsius is freezing, therefore anything colder that zero is at least capable of freezing. Well nothing freezes in that drawer. Ive had 3 service people come out, who all are being told the same thing from Samsung that I am being told, which is that the refrigerator works as it should. Tim, please explain to me how its working as it should when food does not freeze in a drawer that offers a -1 degree Celsius setting. Your office of the president, at 888-480-5675 and Loshanda at extension **, has ignored 7 messages I have left for her with the receptionist, and two voicemails. She literally has decided to blow me off. The last time she called me, before Thanksgiving, she told me that Mr. ** its not supposed to freeze, since -1 degrees Celsius is also 29 degrees Fahrenheit, therefore its 29 degrees above freezing... I was without a reply for a few minutes. How do you politely tell a person that they dont know that Celsius and Fahrenheit both measure temperatures, and that -1 Celsius and 29 Fahrenheit are the same below freezing temperature. After Loshandas obvious failure to care to call me back anymore, because she believes its working fine, I called and asked for a supervisor in your Office of the President. Ive been told twice there is no such thing, that I just have to leave a message for Loshanda to call me back. I’ve done that once a week for 7 weeks. I’m exhausted and utterly disgusted with the horrible service from your company. I dont know which is worse, that your techs believe -1 degrees Celsius is not supposed to freeze the food, or that your Office of the Preside could care less at this point, after my wife and I have lost hundreds of dollars in food that has gone bad, Ive wasted hours with techs coming out telling me the same thing, and more hours on the phone talking to your general Samsung support line that offers no help but to suggest I have yet another tech come out, who will waste all our time again. Tim, my wife and I own thousands of dollars in merchandise from you all, from phones, to BluRay players, to TVs etc. Is this how I should be treated? I want Loshanda at least reprimanded or at best fired, and I want and deeply hope for your help in resolving this matter. Your refrigerator does not do as it was sold to do, its that simple. And I need this fixed. Please Tim. Ive left voicemails for others in your Office of the President, they too have ignored me.

I am very unhappy with this Samsung Oven No#:(0D1NFDAH900088B), that I purchased in November of 2016, at Best Buy. I do homemade cakes for family and friends, each one I try to bake in this oven falls flat. It has been tested by Best Buys technicians, and I still have the same problem. I have to go to my sisters house, because I cant bake a cake in my own oven. Not one cake that I tried to bake has risen properly in this oven. The oven is peeling and rusting on the inside and there is stains on the glass doors that will not come out. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN!!! UNHAPPY CUSTOMER IN DALLAS.

Its a great fridge and I would highly recommend Samsung. We have the two door side by side. Next fridge will be three door with bottom freezer. We have never had an issue with our fridge and thats the main reason we like it.

We purchased our first French door Samsung refrigerator in 2011 not only because Samsung was a household name and I figured would make appliances that would outlast their warranty period but I also purchased the Samsung because aesthetically they stood out in comparison to other brands. Well I was completely WRONG about the quality and durability of Samsung appliances.Our first refrigerator was still under warranty and had to be replaced in 2015 because they no longer made the parts needed to repair the 4 year old refrigerator. This four year old refrigerator would make a loud humming noise as a result of a faulty fan motor. We made a second poor decision to purchase another Samsung refrigerator thinking they would have improved upon the issues they had with their appliances, but again we were WRONG. The issues were worse, see list of faults below that started in 2016 one year after purchase:1. Massive water leak behind the water dispenser that requires placing a large towel to catch the water to prevent potential slips and/or falls from the water from pooling on the floor. 2. The ice maker only makes a cup full of ice per day even when pressing the Power freeze button. 3. The refrigerator intermittently makes a loud humming noise.See list of actions taken to address the issues our 1 year old refrigerator is having: 1. Defrosted the ice maker by keeping doors open and using a hair dryer in order to speed up the process. 2. Sealed the crack between housing of the ice maker and the refrigerator with waterproof silicone. 3. Purchase 2- 10 lb bags of ice from Buckeyes twice a week. 4. Keep refrigerator door open for extended periods of time in order to stop the humming noise (yes we had food in it at the time) and speed up the defrost process. Even after initiating our own interventions, we continue to have problems with our Samsung refrigerator making a loud intermittent humming noise, making ice, leaking large amounts of water behind the water dispenser.The reason Im taking the time out of my busy day to share with you these issues is because Im disappointed in this product and to prevent you from making the poor decision of purchasing a Samsung refrigerator. Its not worth the money. There is absolutely no reason why anyone should spend thousands of dollars on anything that is proven not to last over 5 years. When I was growing up, my mother kept the same refrigerator from the time I was 10 years old until I graduated college. Of course repairs were required but as stated earlier, this is my second Samsung refrigerator in the span of 4 years.Yes we have a warranty but this refrigerator began to have problems a year after purchase, my expectations of Samsung setting a higher standard when it comes to quality appliances has not been met. We have had to spend time troubleshooting issues on a refrigerator that cant go the 5 year distance and take time from work to have it repaired. BUY SMART BY NOT BUYING A SAMSUNG FRENCH DOOR STAINLESS STEEL REFRIGERATOR.

It is pleasing to the eye but does not clean worth a flip. I have tried different products and rinse. Very frustrated with having to hand wash dishes after using. What a waste of money. Should have done better research instead of going by the brand name. Now I am stuck with a crappy product. Please dont make the same mistake I made.

I have been in touch with Samsung regarding my microwave since August 3, 2017. At first, they were going to send out a tech to look at it since it completely just stopped working. My microwave is less than a year old and under warranty. After three days without a call from a tech to schedule an appointment to come fix it I called Samsung back. I explained that no one has come by or called about fixing my microwave. The customer service rep said they would contact the company about coming out to repair it. I also asked for the companys number. After still not hearing from them I called the company myself. No one answered so I left a message. After another few days with no call back I called Samsung again and reported the issue. Next, the rep put me on hold and tried to contact the company with no success. That rep said they would keep trying and call me back. Finally, after more than 2 weeks without a working microwave a Samsung rep called stating that they did not have anyone that could repair it and would issue a refund. But of course, there is a catch! I had to supply a receipt that I no longer and had paid cash for the microwave so no bank record. Once I explained this they said they could still issue a refund but it would take 10 days of review and then they would send out an email to start the process for getting a refund. I am not a criminal nor am I trying to scam them. I would much rather have my microwave fixed than purchase another one. But that does not seem to be an option. I cannot understand why it would take 10 days for review. Also, the refund is going to be $37 less than what we paid. We have had other Samsung products that we have had to replace or repair. We replaced our dishwasher and our refrigerator need to be replaced. It has several issues. We will not be purchasing anymore Samsung products or recommending them! We finally just went ahead and purchased another microwave and have the Samsung sitting around waiting for the email about getting a refund. Samsung requires you to take a picture of it with the cord cut and the serial number. I get this procedure but I should not have to wait 10 days for an email in order to send this information in. It seems like a stall tactic to me. I am a service business owner and would never have a customer wait over a month for results!

Samsung delivered another oven the next week. It had the same issue so they dispatched a repair person and the issue was resolved to my satisfaction. Samsung made it right and ended up sending me a $100 for my troubles so I have to give them a 5 star for taking care of the issue.

My stove top had a crack on the top, due to the heating element getting too hot. After dealing with Samsung for 4 weeks on the phone (could not hear us -- they keep hanging up and they keep saying the wrong email address, and no one spoke English) they claim that our 1 1/2 old stove is not covered for labor only parts. This is clearly a manufacturer defect and no one will help us. I have all Samsung in our home, everything from phones to the washer and dryer. I will never, ever buy Samsung again. This company is a mess and the customer service is so BAD. They are rude and scripted.

In late 2011 we bought the SMH1816W microwave to match the fridge purchased on the basis of a top rating from a consumer magazine, and the matching stove, dishwasher, washer and dryer at the same time. Not only was the consumer magazine wrong about the fridge, the microwave, dishwasher and washer all have issues or needed repairs. So far (knock on wood) the dryer and range havent broken. The microwave had to be repaired twice for the same problem which ended up costing $50 more than the price we originally paid for it. The fridge was replaced three times before Samsung finally admitted a manufacturing issue that caused the water line to the icemaker to freeze. A new freezer door was eventually installed with the corrected water line.The dishwasher drain pump failed after two years, and the washer is rusting at the bleach dispenser and detergent/softener holder. Once again Samsung claimed no responsibility. We live in a low humidity area (desert) so its not possible that we caused the problem. Not only has it been costly for repairs, but we wasted close to a hundred hours dealing with Samsung. Their support is abysmal, they make it as difficult as possible to even communicate with them - then all you get are stock answers. Requests to escalate to Executive Customer Relations are ignored, or delayed to the point you can do without your broken appliance and end up paying yourself. Samsung is by far the worst company Ive dealt with in 50 years, and as far as major appliances they have the worst quality of any we have ever purchased.Updated 10/22/2016: Of course, now our washer is listed as one of the models that can blow up during the spin cycle, response from Samsung - wash large loads on delicate only. We are taking bets on whether it falls apart from rusting or spinning first! Microwave - dead again - this time we are replacing it with another brand - Samsung quality is non-existent, support is useless. Bottom line, they have sacrificed quality and support for a quick profit, and will lose millions of customers because of this.

I purchased my Samsung counter depth French door refrigerator on 9/13/2016. Since then I have had the ice maker replaced 5 times and am scheduled for another replacement next Thursday. They have offered me a 50% off coupon for a new refrigerator but I have no desire to purchase another refrigerator at this time since I recently retired. I was told that it was a poor design unfortunately.

Purchased from Best Buy a Samsung 30 electric range, NE595ROABSR on 7/10/13. The convection fan started running super loud and then it quit working completely! I called samsung and was informed that it was out of warranty. One year only!! What?! They told me I could pay $300 to extend the warranty. However, to save money, I think we are going to order a new convection fan on Repairclinic.com for $40 and install it ourselves after we watch a Youtube video. We are very disappointed! Also, we had issues with the oven taking more than 10 minutes to heat and also had issues with condensation and dirt between the door after a self-cleaning. Definitely would avoid buying Samsung in the future!

Purchased a new Samsung refrigerator when we purchased our home in 2011. Continued issues with the lights in the door. When you get ice, its almost impossible to stop it from spilling on the floor. Will never purchase Samsung again.

I have had the Samsung SMH8165ST microwave for just over 3 years now. Approximately 1 month ago, microwave started beeping, wouldnt shut off. I got the SE error code. Tried unplugging and recycling which did not work to clear the code. I checked online and found out it is a very common problem with these microwaves due to moisture. An over the stove microwave should be designed to handle being over the stove. I called Samsung regarding the issue. Initially they told me that I would have to pay for the repair and labor. I informed them of the hundreds of complaints online. They finally agreed to change out the control panel, saying they KNEW it was a problem, and that there was an extended warranty, should have said that upfront. They set me up with a service repair company. Of course they tell you they will call you the day of the appointment and let you know when they would be coming, took over a week. I took the day off from work not knowing what time the tech would arrive. Tech arrived to install the panel, they had ordered the wrong panel/part!!! No apology, nothing, like my time is of no value. Waited an additional week to have them return, same story with will call you the day of for the time of the appointment. Tech installed the panel, microwave worked for approximately one day, went to use last night, started, then went totally dead, no power, nothing!! I called Samsung and told them what had happened, they were of no assistance. Said because it is not indicating an SE error, that I will now have to pay for the parts and labor! Unbelievable! I own Samsung TVs and washer and dryer. Pray that they dont have a problem. I will NEVER purchase a Samsung product again. And I will never recommend a Samsung product to anyone!

We purchased our Samsung Range Model NE595R0A in August 2013. Two days ago we were boiling some eggs and were sitting at the kitchen table when we heard a loud sap from the direction of the range. When I went to investigate the cause of the noise we discovered the glass top had cracked from the front corner all the way to the middle of the back edge. I found Samsungs service number and spoke with a service guy who told me that this was not covered. I read the warranty and it stated and I quote Five ( ) years Parts Warranty For Glass Cooktop and Radiant Surface Unit. Unless I am reading incorrectly this should be covered. It seems that this is a manufacturing problem since it happen to multiple ranges. Very disappointed with Samsung.

They refunded the cost of the oven. I had the original receipt.

Piece of junk. I have had coils freeze up in top compartment and the bottom freezer constantly freezes around the door subsequently causing the door to become ajar. I am reluctant to call repair person because it is ridiculously expensive. I hate this appliance. They were recommended by consumer reports. They need to look at it again. My mother had to finally get a completely different fridge after calling for at least six repairs. I will never purchase another Samsung anything.

No issues with this brand. Would definitely consider buying again. Cant go wrong with Samsung. I had other brands in the past but none lasted as long as my Samsung microwave. When I end up replacing it, it might be because I was just want a newer model rather than it no longer working.

I really enjoyed my Samsung except I do believe that part of my issue is its a side-by-side with a French door and I dont have that much room on the side by side part. The freezer down below works great and the extra drawer I love. One big issue Ive had is with the ice maker. It does not seem to make ice well and when it does make ice theyre small.

A little more than 2 years ago, I bought a Samsung refrigerator (Model RFG295ARRS) at Lowes. This refrigerator has been leaking from day one since. Due to the fact that my house and business were under construction, my appliances from Lowes were not delivered until 9 or 10 months later, and besides this situation, I was not able to occupy my house and business until the City of Lansing granted me permission to occupy. It took about another 3 or four months for me to do that. Due to the fact that my residence and business are in the same building, I ended paying about $2600 for my refrigerator (I do not recall very well, but I still have my receipt). When Samsung technicians came to my house on June 30th, 2012 and July 21, 2012, they told me that my refrigerator is not repairable. I am trying to get back my $328.94 that they charged me to repair it the first time (June 30th). This refrigerator came defective from the manufacturer, that is what one of the technicians told me the first time and he said that the manufacturer knows that but they had kept quiet due to a recall or that they have to recall all the refrigerators. At the same time, this technician told me that he was aware of the problem and that they had fixed before, but they did not do that with mine and that is why I want my money back. Because they lied to me. Samsung is bad, bad product, bad reputation. I will ask my children to put this in Facebook and everywhere so people are aware of this problem. Now I know there are hundreds of complaints.

DO NOT BUY SAMSUNG APPLIANCES! Consumer Alert - Do Not Buy Samsung Kitchen Appliances. In 2017, we purchased a Samsung Refrigerator, Range, Microwave and Dishwasher. 3 years later, all but the range have required repair two or more times! Our dishwasher has been out service for nearly 8 weeks now. JCPenneys is gone, Asurion Warranty won’t replace it because it’s a service warranty only. A&E Factory Service kept us waiting all day, showed up at 6pm to tell us that the technician that was here two weeks ago was wrong; we need a different part and they can’t come back for 17 more days! Calling A&E’s “Customer Service” connects you to some foreign country and a rep that reads to you off a scripted cue card and suggests you should use the website for ‘better service’! May I repeat.... DON’T BUY SAMSUNG KITCHEN APPLIANCES!

I have a french door refrigerator, model RF197ACWP, that was purchased 6 years ago. In the past 2 years we have had it worked on for collecting water in the crisper drawers and water and ice on the bottom shelf. We have spent over $600 on repairs and the problem continues. I have read many reviews now with the same issue. Over the past 2 months, through numerous phone calls, I have spent around 4 hours on the phone with Samsung, trying to get some compensation. I have been giving inaccurate information, transferred to the wrong department, hung up on, put on hold and never returned to, been spoken to in a rude way and many other discouraging encounters.It felt as though they were purposefully trying to shake me from pursuing this issue! I have never felt so disrespected by a company. The last thing they told me is that I will be reimbursed part of the cost of the refrigerator, but they have not followed through on any of the steps yet, which they told me would be weeks ago! I am so discouraged by the product and customer service. I guess I will now be looking into signing up for a class action suit or whatever else can be done.

We bought a Samsung gas stove about 2 years ago for about $1200. Today we found out that we will have a nearly $300 repair bill for a new igniter in the oven. It seems that because we used the oven every day one or two times, the igniter was burned out. This is just incomprehensible to us! I also dont like the burners on top of the stove. Two are large burners with lots of BTUs. Both, one more than the other, send flames around even the biggest pot I own. (Think huge stock pot and a large 12 frying pan.) What good are BTUs if you always have the burner on slightly over medium even to heat water for pasta. This stove is very attractive, BUT it is all show and no go!

I purchased a (expensive) Samsung Fridge at Home Depot and after 1 month of having the fridge there are small rust spots all over the front of the fridge. When I called Samsung support they said its a cosmetic issue and not covered under the warranty. They said it could be caused by prolonged exposure to moisture (Ive had it for a month) or an abrasive cleaner was possibly used. The only cleaner that has been used was warm water and dish soap one time and a mixture of vinegar and water one time. Samsung refuses to stand by their product and Home Depot says the issue needs to be handled with Samsung.

I purchased a Samsung Oven (Model # NE595ROABSR-AA) on 1/18/2013 for $906.00. On 2/16/14 the convection fan motor and sensor went bad. I was told it was out of warranty by less than 30 days and I would have to pay out of pocket. I paid $168.00 to replace it. On 2/6/2015 the convection motor went out again. I had to pay for a service call to replace it. Now on 8/24/2015, the service light is coming on again. I am being told by the technician that the motherboard is out and will cost $200.00 to repair. I have been on the phone with Samsung for 43 minutes so far and am being told that it is my problem. We had a Kenmore oven for 27 years without one service call and it still works great. We simply bought the new one for aesthetics and I wish I would have never bought a Samsung. THEY ARE JUNK!!!

From last Thursday March 23, 2017 our Samsung stove got thermo cracked while doing cooking. Contact customer service. Sent them pictures of cracked glass of stove. Stove is manufactured in May 2016. We bought it few months back. They deny to send any help or tech to take a look. They said is physical damage and they dont cover it. Talked to their supervisor Mike.Updated on 04/05/2017: Talked to their supervisor Mike ** and their executive sale supervisor. Even they suggested us to show stove to their own company tech. And we paid $50 from our pocket. Even their own tech made a decision that it was not physical damage. It was thermo cracked but Samsung supervisor never accepted their own employee results or decision. How could trust on Samsung company when they dont trust or respect their own employee decision. They denied to help us.

I purchased a Samsung Dishwasher at Lowes less than 4 months ago. Started having problems. Called my very unhelpful Samsung warranty people. All I got was the runaround. The part that holds the seal in place has come off and it leaks on the floor. They told me that they would send a repairman out and told me that I would have to pay for the service call and that the part was a cosmetic issue and that it is not covered by their so-called warranty that is not worth blowing my nose on it. If there is anyone wanting to do a class action lawsuit I am in. I will never buy a Samsung product as long as I live. Lowes Home Improvement was not any help. I will never spend any of my hard earned money at Lowes ever again.

I purchased a Samsung refrigerator 3 years ago - the ice maker quit working 2 months ago. Tough finding repair men but the cost will be 400.00 and Samsung will not provide a remedy. Apparently there is a class action suit against them for this very issue.

The Samsung dishwasher we bought less than a year ago simply does not clean dishes properly. Weve tried everything, short of washing them with soap and water before putting them in. The service from Samsung is atrocious. I spent an hour and a half being put on hold and being asked stupid questions like is your machine connected to hot water. Buyer beware.

I purchased a Samsung refrigerator with 2 ice makers. I’ve had it a little over a year and the ice maker freezes up. I called and the warranty was out the previous month. Seriously for 2000.00 and it doesn’t last a year. Luckily it has another ice maker in the freezer below so I use that. Now the fan is making a horrible noise so waiting for the rest to crap out. I would not recommend this product and will never buy Samsung again.

I bought a Samsung refrigerator only 6 months back from the army canteen. It is sad that it is not cooling and on complaining 3 times. Every time I complained I was told to follow certain steps... I did it... but with no respite... Finally I had the technician who checked the fridge and gave me the good news that a part needs to be replaced since its under warranty. But my complaint is that the company checks the fridge before dispatching the product... How can this happen? I pay my hard earned money to get a refrigerator that gives problems in 6 months and does not cool... Every day I have to throw things from the fridge.

We strongly feel that Samsung should stick to making cell phones. We bought our refrigerator (as well as a Samsung d/w) from Sears about three years ago and we are already at the point of having to replace the fridge. We are not AT ALL happy about having to cough up the money again after spending $1600 the first time on what turns out to be a piece of junk that has given us nothing but problems. The last repair person who came out to fix it through our home warranty program (because Samsungs warranty expired the week before we had our first major issue with the appliance) said that he worked almost exclusively on Samsungs because they are what the vast majority of his service calls are about. That was eye opening!

Bought from Lowes on August 2, 2013 (4 months ago). Problems with ice maker from the date of delivery. The entire ice maker assembly has been replaced twice. The freezer door deal once. Within days after replacement/repairs same problem occurs. Either no ice produced or very little over a long period of time. Calling Samsung for repairs is an ordeal. Numerous calls. After taking all the information, they say they will call or email within 3-5 days. Sometimes they do. Sometimes they do not. For example, I called on Tuesday, December 10, 20123. Was given Transaction # and was told my case will be considered for replacement or reimbursement. Again, was told I would either get a call or email within 3-5 days. I waited seven (7) days. Called Samsung. Was told that there was no record of the Transaction # given to me. New one given. Again, I was told that I would get a call or email within 3-5 days. Same thing time and time again. On those occasions when they do call me, I am told that a repair technician will be contacting me to set up an appointment in my home. That takes an additional week or two. By far, this is the worst consumer experience I have ever had in my entire life. Real bad. Getting tired of the lost record excuses, claim that they need more time to review when they have the whole history right before them. I never will buy another Samsung product.

Read my title and that should give you an idea of how great my Samsung product isn’t. I sadly own a Samsung French door refrigerator. Ive had it for a year and no less than seven problems with it. Giant buzzing noises, Ice forming under drawers so you can’t open them, trays in the doors falling out and smashing to the ground together with all my salad dressings etc ... The writing on the Inside of the fridge wiping off the day I got it... The dividers held in place with sticky tape! The shelves not fitting properly ... It’s the worst made and designed fridge ever. But worst of all you can’t clean under some of the glass ... You just can’t. With much difficulty (Takes two people) you can take the section out but you still can’t clean under the glass. So the only thing you can do is soak your fridge In the bath. It’s seriously appalling. Appalling - and the way Samsung says there’s nothing they can do ... is the stuff of nightmares- It’s insane making. I have green slime under the glass of my fridge- that you can’t clean - It’s a health hazard and Samsung don’t care. They called the problem cosmetic. My health and cleanliness of where I store my food is not cosmetic. As soon as I can get rid of this poorly / cheaply made badly designed fridge I will. Do not buy this product. In fact judging how it’s taken me a Year to get anything done anything- I would never ever buy Samsung again either.

I expend around $30k on TVs for my house, $10k for the kitchen appliances, $2k for cell phones, etc. and guess what? The microwave stopped working about 14 months later. Call customer service and they told me, Sorry you have to call a tech. yourself and pay for the service. Arent that nice. Pay about $750.00 dollars for a microwave that will only last for 14 months. I will be posting this on FB and all the media available, just to help people.

Purchased four new stainless steel appliances together in 2013 one being the Samsung french door refrigerator. I was warned about this from a few of my friends as they made that mistake and had extensive problems with ice maker and water dispenser. Despite their warnings, I bought one anyway believing theirs were non-typical occurrences and ours would be fine based on how much they cost. In less than a year, the ice maker failed and refused to work at all - had worked intermittently prior to then, but I chipped ice off the auger thinking that was just a fluke. Unfortunately, I did not feel like spending an additional $350 for more coverage on a brand new item and trusted it would last longer, so we go without ice.Next, loud noise coming from a fan which worsened over less than two weeks, then stopped altogether. Now fridge at 45 deg and warm items, primarily noticeable with the milk. Secondly, under normal use, the door flapper between the doors failed and has to be held with a hand to shut! Finally bit the bullet and called Sears where we purchased it and scheduled service. After trying to sell us a monthly service agreement for all appliances promising 50% off if we signed, I opted for just the repair which was an apparent plugged auto defrost drain hose which caused ice to build up around fan and fails to permit cooling. $500 + dollars later they have parts on order with a repair date of 12/10. All this for a NEW fridge. Samsung sucks and I regret selling the old reliable simple fridge that came with the house and was already 10+ years old at least!! I will definitely deter anyone from buying Samsung refrigerators when I can - garbage and I truly believe are built to fail which guarantees more money for their parts (job security) and their retailer for service costs - in this case Sears. BUYER BEWARE - DO NOT PURCHASE SAMSUNG!!!

We bought the Samsung double oven glass top electric range in January 2016 for a bargain basement price of $1719, plus tax. Because they discontinued basic black we had to get the black stainless. In November, while wiping the upper oven door with a damp cloth some of the black stainless finish peeled off. I called Samsung Customer Service, if you want to call it that. They asked me to send a picture of the damage. They got back to me and called it consumer wear. I said, no its a defective finish. We went back and forth and finally, on December 5th they called me back and said its cosmetic and not covered. I said, the finish failed, and am I supposed to look at this for the next 8 years. They said I can get it fixed myself. In addition, the oven racks are so flimsy that when I had a 15 pound turkey in the oven the rack collapsed. Fortunately the other rack was right below and I was able to fix it. You have to remember to keep the pan in the center of the rack. Dealing with Samsung is worse than dealing with the VA. I will never buy another Samsung appliance. After reading the other reviews, Im really looking forward to some of the other problems I can have.

Bought a Samsung refrigerator 3.5 years ago. One of their better models paid in excess of 2k. So far every eighteen months it breaks down needing costly repairs. The techs who service Samsung are not big fans of these refrigerators. Many recurring issues with poor design and parts that fail. I for one would never own another Samsung product.

I purchases a Samsung dishwasher in February 2010. It was a lemon from the start. It washed poorly and was often in need of repair. The motor died after less than four years. I could have bought another dishwasher with all the money spent on repairs. Please take my advice. Buy Samsung TVs but not Samsung dishwashers.

I purchased a Samsung microwave model # SMH 9151S 1 year and 5 months ago. The unit has abruptly failed. The unit will not power on, nothing responds. I contacted Samsung and faxed them all of my purchase information. Samsung contacted me to say (what I had feared) that it was beyond the 1-yr. warranty and they would contact a repair person to come and diagnose the problem. I would have to cover all of the expense. Many consumers are in the same boat. We can either pay for a repair that will often exceed the value of the unit or buy a new unit.

3 yr old Samsung French fridge started frosting over inside walls, melting then flooding floor, spoiling milk, veggies and frozen items, molding foods. Ice maker doesnt work, loud motor and barking sound (both intermittent). Called Samsung, gave me name and phone for certified technician - 7/1/14. First appt for a tech - 7/14. Tech needed to order part. Two-3 wks later tech returned...wrong part. Had to order different part. Tomorrow is 9/1/14. All summer with broken, erratic fridge, multiple calls to Master Tech and Samsung customer service, lots of I understand how you feel and Im sorry for your problem and no call backs...but lots of frustration and rotten foods. All summer and no fridge.

David in Ohio, I had the same exact situation occur with my microwave. It was made in Feb of 2010. But I did not take possession of it until Sept of 2010. I was storing a freshly made chocolate cake in the microwave when I came home from work to smell a horrible odor of something burnt in my home. I freaked out and began searching for the cause. It wasnt until later that I noticed the code for a short on my microwave. I unplugged it and cleaned the horrible mess out of it. Then I re-plugged it in and reset the clock and tried to warm up a cup of water. Everything worked fine. So I thought, ok, that was weird, how did it turn on by itself? Then as I was going about other business, I heard the microwave turn on.... When I got to it the message screen said it was cooking in Baked Potato mode. Now that was crazy! So I have been without use of my microwave for a few days. I began looking online for any recalls. I did find a similar issue recalled back in early part of the 2000 decade. But nothing recently. Then I saw Davids post. My situation almost EXACTLY!!!! I did also post a complaint on Samsung Supports Facebook page. They replied with a link for me to go to and complete with info for them to get back in contact with me. We will see. I hope this company will stand up and make good on some type of faulty problem with their product. I would hate to have to buy another brand. I already have a Samsung range and was looking at replacing my current Kenmore dishwasher with a Samsung. All depends on how they handle this situation. Obviously it is a mfgs defect. Not caused by anything I did.

I bought model RF28JBEDBSG less than 2 and a half years ago. For paying over $2000, you would think its going to be an excellent appliance. Since day one, we hated the ice maker. Barely makes any ice. But little by little the ice maker freezes up and the ice blocked up. So we started buying bagged ice. So to fix it, we unload the refrigerator and let the ice melt so we can get into the ice machine to remove the ice. This has happened multiple times even Christmas eve dinner. So I researched the problem and realized there are thousands of people with the same problem along with a class action lawsuit for the same issue Im having. Then someone mentioned the temperature not regulating properly. So I got a thermometer and seen that I have it set for 34 degrees and the temp inside was 20 to 44 degrees that I have seen with my own eyes. Over 40 degrees is unsafe for food. They are giving some people a horrible time getting a fix or even a refund. DONT BUY!!!!

There is lots of room to store food in it. The design of 4 doors with the option of making the third door a fridge rather than freezer space is good for large families. Plenty of shelf space in doors for sauce, jam bottles as well a cheese storage. And a nice container for eggs. In addition the stainless steel does not show up finger or handprints and is easy to keep clean.

I bought a full appliance set from electronic express here in Nashville. I bought refrigerator, range, dishwasher and over the range microwave. I spent about $5,0000.00. The microwave right after working one year it just quit working. I called Samsung they sent a tech and he fixed it. After 3 months the dishwasher never clean right. We started cleaning the dishes before we put them in the dishwasher, but finally it quit working - even the dishwasher detergent was left on the dish. I called Samsung and they said it is over a year and warranty expired. So I am out of luck. So I am planning to buy Whirlpool dishwasher since that was the old one I had which worked for over 9 years without a problem. I replaced it because my wife want a stainless steel set of appliance. I am disappointed at Samsung - such a big company makes a good cell phone and tablet like Galaxy S4, Galaxy Note, make a bad dishwasher. Why do not let them stay away from this business and let Whirlpool do the appliance. I will never buy Samsung appliance at all...

Bought the French door with freezer at the bottom. Ill keep this short and to the point. Replaced the top ice maker 6 times and replaced lower ice maker 2 times. Top ice maker stopped working 2 times within a couple of weeks of being replaced. Thank God for buying extended warranty. Called Samsung twice directly and they brushed me off and seemed not to care about issues they have with their ice makers. Referred me back to warranty company. Not sure what we will do when warranty expires. Do not buy this refrigerator. You will be disappointed and if you do make the poor decision to buy Samsung refrigerator buy extended warranty.

I am writing a negative review as it relates to my purchased a Samsung microwave model ME16H702SES in April 2019. The microwave overheated and the paint melted at the bottom of microwave. I send pictures of the damage and was told it was cosmetic damage and the tech also told me it was the same. I followed up with a phone call and talked with several representatives and was told that their only solution was to apply metal paint. I voiced my concerns, since there was no explanation as to how this could happen. I was told about warranty and installation, but nothing to do with as it relates to a safety issues. I did go on record that I was concerned about my and my family safety, to continue to use a microwave that has overheated.

Going on a month without a working ice maker. TWO service calls because it had ice build up (4 times total but 2 that we handled) and they admitted that this model had faulty units. They said they would give us $ to purchase a new fridge but it would end up costing us about $800 out of pocket because we bundled the whole kitchen and got an amazing deal/interest. Now, I have bagged ice taking up freezer space and they arent returning calls. I tried to write a review on Amazon but I guess they are having too many complaints and it wouldnt post. I will NEVER get Samsung again, but our entire kitchen is Samsung and less than a year old. Were stuck :/

After I bought my Samsung fridge in 2014. I found out that my ice maker stopped working in 2015. I called the warranty and they sent a Tech to replace the whole part and I had to throw away lot of foods as we have 2 kids and lot of baby food & fresh foods were stocked as we have to defrost the fridge. Now its 2018 and again the ice maker has gone bad and now they are claiming it will be on me as the warranty is over. I cant believe they make this cheap parts and then they play the warranty game. I am afraid I will have to again throw away lot of the foods and on-top pay the technician to get the Ice maker fixed and I am sure they will charge you expensive labor and part rate for it so they can make profit of this maintenance scheme. Samsung should be punished for such action and banned from selling such items in the US.

We bought our Samsung fridge with icemaker in 2015 and loved the design for storage. We had several issues with defrosting and the fridge developing ice and the back and freezing food. We started to take a day once a year to defrost it over 24 hours and it worked for a couple years but we called it this year. It froze up again (early this year) and we defrosted it again but it never got back to properly keeping our food cool but not frozen. Our local repair person told us he wouldnt waste our time because hes gone to service Samsung fridges many times and bought new parts but it never helped. When we had our new fridge delivered the delivery person commented that theyve removed mostly Samsung fridges from peoples homes. They look good but not worth it. Ours lasted 6 years! Thats not long for over $2,000.00. Not to mention the environmental impact!

I have spent as much money on my refrigerator as much I paid while purchasing it. Every 3 months it needs 5 to 10,000/ Rs for its maintenance. The company is cheating all its customers by selling substandard product. I would never ever recommend this product.

I purchased a Samsung 2 door with freezer drawer from Best Buy a little over a year ago. First problem was a build up of frozen ice under the cool select tray. I chipped the ice out figuring it might be some water that leaked under the tray by accident. Two weeks pass and the same thing happens again. I call Samsung and of course they say the warranty is out and they cant do anything to resolve my issue. A week later the ice maker goes out. How can a year old refrigerator have these issues? Samsung offers no remedy for the problems and the customer service is horrible. That was a complete waste of $1500.I will never purchase a Samsung product again. When I see people looking at Samsung refrigerators, I immediately tell them the issues I have and for them to look at the reviews before making the same mistake I did buying a Samsung refrigerator. If Samsung refuses to help me Im going to help others by persuading them to stay away from the Samsung product. I even took pictures of my issues to share with potential Samsung buyers.

I too bought a samsung dishwasher, 15 months in, it stopped washing, out of warranty, so I paid out of pocket for repairs. Then bought extended warranty, as offered by samsung. 2 months later, I needed to use. Spent 9 hrs over 2 weeks and 22 people later, no one wants to send a repair tech! Do NOT buy samsung, the warranty is bogus and the run around will give you a stroke!!

We ordered this fridge (Samsung door in door side by side) Nov. 29 2017. It was delivered Dec 23 and later that day the water dispenser started leaking. LOWES CAME BACK and put two little clamps on the water line. It still leaked so they ordered another one. We have now had 3 New fridge delivered and all leak. Well we decided on a GE fridge we are for delivery.

RF266ABRSXAA French Door Refrigerator - We paid good money for what we thought was a high-end appliance. The refrigerator quit cooling and iced up. We called Samsung and were told since it was out of warranty, to have a local service tech take care of it. $350 and two weeks waiting on parts, it still has the same problem. Now they say its the computer and control panel... $450 to fix and no guarantee that will take care of it. Samsung has climbed to the top of my Do Not Buy list!

Samsung will not repair. Bought gas range at Lowes in May 2018. I lost the receipt which I understand my fault, Samsung send out appliances to stores with expire Manufacturer warranties so they dont have to repair. This is a gas range. Just got it install and has a leak. When I call they never said it was out of warranty. I follow back with them due to the email they send me. I call them. One person says it has warranty then another say that it does have one. So I have a New range fresh out of the box that Im not able to use and Im out $800.00 out of pocket. Ill never recommend this product. Have to buy a new range again. Im very dissatisfied with this brand. Jesus **

Range is 5 months old. Will not hold temp that it is set at. Set at 350 inside thermometer shows after oven is open temp drops. I have been told that no more parts can be replaced. Technician replaced all parts already. Company told technician to tell me to figure out what temp I want to bake at and adjust temp to that temp. It starts out at 380 per the technicians meter when stove is set to bake at 350. Last technician told me to cook one tray cookies at a time because when I pilot in 2 trays, that is making temp drop because heat cant circulate properly with 2 trays and that is why heat temp drops. WHAT? I have been baking for 40 years and have ways been able to bake 2 trays at one time. Sure temp will drop a few degrees when you open oven but I have to shut oven off in order to preheat it each time I open the door to get it to come back to the temp I set. I see all these problems people are having with fires and I am scared to death. I want it fixed right or would appreciate if Lowes would give me credit to get a different make. I will never buy another Samsung product. I did call federal trade commissioner office to give my complaint. Maybe if everyone else called and voiced their complaint, maybe Samsung would have to be responsible and fix these issues.

Samsung refrigerator model #RF263BEAEWW. It has now been 3 1/2 years since I have owned this refrigerator and the door continues to rust. I placed a call to Samsung one year ago and was told that it is merely cosmetic and therefore isnt covered. I believe it is some sort of manufacturing defect! Its a shame to spend $1,800 on a refrigerator that is rusting. I have had to baby the machine and make sure it never gets wet around the ice maker and etc. to keep it from really getting bad. By the way, my refrigerator is white and not stainless like some of the others that are rusting. I also own a Samsung front load washer and within the first year of owning it, I had to have it serviced twice. They finally had to replace a pretty expensive part. Never again Samsung!! Dont waste your money people!!!

I purchased a Samsung 30 inch 5 burner free standing 5.8-cubic ft free standing self cleaning convection gas range model # NX583G0VBSR from Lowes. The oven temp is off by 50-80 deg. I have had the probe replaced twice and the board replaced once. Every time after the new parts are installed it heats up to the right temp but takes 30 minutes to do so. But then the next time I go to use it, the problem reappears. I am out of warranty but the repairs were initiated while it was under warranty so you must ask for the warranty to be extended, also you must ask for parts and service. (1-800-726-7864) The first question they ask is if I have used the self clean feature, I have not. The tech also asked that question. I asked him if there was a problem with the self cleaning feature and he said there was and that the temp gets to high and destroys the probe, so I guess the self cleaning feature that I bought is no longer an option on my range. I now have another repair tech coming to replace the board and probe again. If this fails I am going to try to get the range replaced. I would not recommend a Samsung product as we have had repairs to our fridge and tablet. I thought these products were high quality but I guess I was wrong.

The stove cooks very hot, even on the warm setting. Everything tends to burn. I have had two pieces of the white ceramic coating on the stove fall off, as if something fell on it. When I called Samsung, they told me that there was nothing they would do to help me. My stove/oven looks like it is old and needs to be replaced, even though it was only a little over a year old when this happened.

Our 7 year old Samsung French Door refrigerator stopped cooling for unknown reasons a few days ago. I called Lowes to get a recommendation for a Samsung repairman and they said that FA Display had the experts. The repairman said it would cost $80 to diagnose the problem and estimate the repair cost. Within 15 minutes he determined it was a Freon leak which could cost as much as $800 to fix. But no guarantee. He agreed that a new fridge was a wiser option.We bought a new Whirlpool and I sold our old fridge on Craigs list for $20 rather than paying Lowes $15 to recycle it. The buyer of my old refrigerator called me the evening of the sale to thank me and he felt obligated to inform me that his neighbor, a repairman for Sears, fixed the fridge simply by replacing a blown 20amp fuse. FA Display stuck with their assessment and would not take up the offer to visit the buyers home to confirm the fridge was repaired and working. I am simply asking for a return of the money I spent for the expert Samsung repairmans 15 minute diagnosis that he gave in error or as a bad guess. Repeated calls have fallen on deaf ears which is typical of other complaints Ive read. No more Samsung appliances for us and we will share our story with friends considering Samsung appliances.