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Kenmore Appliance Troubleshooting
Their trusted performance continues to be awarded by those who know them best, the consumers who have welcomed Kenmore into their homes for over 100 years.
Dishwasher Troubleshooting
DISHWASHER DOES NOT RUN
It is normal for the dishwasher to repeatedly pause several times during a cycle.
If the Start!Resume or Smart Display status bar light is blinking, push START/RESUME and close the door within 3 seconds.
Be sure the door is closed and latched.
Be sure you have selected a cycle.
Be sure there is power to the dishwasher. A circuit breaker or fuse may have tripped.
If lights other than Start/Resume blink and the unit will not run, you will need to call for service.
CYCLE RUNS TOO LONG
To use less water and reduce energy consumption you will encounter cycles that typically run for up to 3 hours.
A water heater setting of 120°F (49°C) is best, the dishwasher will delay longer while heating cooler water.
Some options will add time to the cycle.
Try the 1 Hour Wash cycle.
Run the hot water at a faucet close to the dishwasher before starting the cycle.
DISHWASHER NOT DRYING
Plastic and items with nonstick surfaces are difficult to dry because they have a DRYING porous surface which tends to collect water droplets.
Towel drying may be necessary.
Use of rinse aid along with the Heated Dry option is needed for proper drying.
Proper loading of items can affect drying.
Glasses and cups with concave bottoms hold water. This water may spill onto other items when unloading.
Unload the bottom rack first.
Load these items on the more slanted side of the rack for improved results.
WILL NOT FILL
Be sure the water is turned on to the dishwasher.
Check that the float is free from obstructions.
Check for suds in the dishwasher.
If foam or suds are detected, the dishwasher may not operate properly or may not fill with water.
ODORS
If the dishwasher is not used daily, you can run a Quick Rinse cycle with the partial load daily until a full load is ready to run, or use the Top Rack Only option (on some models) for partial loads.
Run a vinegar rinse through the dishwasher by putting 2 cups (500 mL) of white vinegar in an upright glass measuring cup in the lower rack. Run a normal cycle with the Heated Dry option turned off. Do not use detergent.
LEAKING WATER
Be sure the dishwasher has been installed properly and is level.
Suds can cause the dishwasher to overflow. Measure the detergent accurately and use only detergents designed for use in a dishwasher.
Less detergent is needed in soft water. Try another brand of detergent if sudsing continues.
To avoid rinse aid leaking from the dispenser, be sure the lid is securely attached and avoid overfilling.
Dryer Troubleshooting
Clothes are not drying satisfactorily, drying times are too long
Lint screen clogged with lint. Lint screen should be cleaned before each load.
The Air Only cycle has been selected. Select the right cycle for the types of garments being dried.
Load too large and heavy to dry quickly. Separate the load to tumble freely
Fabric softener sheets blocking the grill. Use only one fabric softener sheet, and use it only once.
Exhaust vent not the correct length. Check that the exhaust vent is not too long or has too many turns. Long venting will increase drying times. Make sure vent is not crushed or kinked.
Dryer will not run
Door not closed completely. Make sure the dryer door is closed completely.
PUSH to START button not pressed firmly or held long enough. Press and hold the PUSH to START button until you hear the dryer drum moving.
Incorrect power supply. Electric dryers require 240-volt power supply. Check with a qualified electrician.
Wrong type of fuse. Use a time-delay fuse.
Unusual sounds
Dryer had a period of non-use. If the dryer hasn’t been used for awhile, there may be a thumping sound during the first few minutes of operation.
A coin, button, or paper clip is caught between the drum and front or rear of the dryer. Check the front and rear edges of the drum for small objects. Clean out pockets before laundering.
It is a gas dryer. The gas valve clicking is a normal operating sound.
The four legs are not installed, and the dryer is not level front to back and side to side. The dryer may vibrate if not properly installed.
Cycle time too short
Automatic cycle ending early.
The load may not be contacting the sensor strips. Level the dryer.
Use Timed Dry for very small loads. Change the dry level setting on Auto Dry cycles.
Increasing or decreasing the dry level setting will change the amount of drying time in a cycle.
Lint on load
Lint screen clogged. Lint screen should be cleaned before each load.
Stains on load or drum
Dryer fabric softener not properly used.
Add dryer fabric softener sheets at the beginning of the cycle.
Fabric softener sheets added to a partially dried load can stain your garments.
Drum stains are caused by dyes in clothing (usually blue jeans).
These will not transfer to other clothing.
Odors
You have recently been painting, staining, or varnishing in the area where your dryer is located.
If so, ventilate the area. When the odors or fumes are gone from the area, rewash and dry the clothing.
The electric dryer is being used for the first time.
The new electric heating element may have an odor. The odor will be gone after the first cycle.
Gas Grill Troubleshooting
The Tank
Modern propane tanks, mandated by the government, contain an Over Fill Prevention (OPD) Device. This makes it so a propane tank cannot be overfilled. Rarely, the OPD on your propane tank can be damaged causing the tank to work incorrectly.
Fuel Hose and Regulator
The output of a propane tank or your natural gas line is much greater than you need for grilling. The regulator controls the amount of fuel that can flow to your grill. This attaches to the tank (or natural gas line) with a flexible hose with an O-ring to create an airtight seal. Regulators are preset by the manufacturer and should not be adjusted by you. If you look at your regulator you will notice a small vent hole in the center. Common problems are clogged vent holes, which can cause irregular fuel flow and can lead to trouble. Usually, you can clear it by tapping or blowing into the vent. Other problems are fuel leakage caused by a worn or damaged hose or O-ring. To determine if there is leaking mix dish soap and water in equal parts and coat everything from the tank to the control valves with the mixture and see if it produces any bubbles. The tank needs to be connected and on but the control valves off. If you find a leak, replace that part.
Control Valves
The controls valves regulate the flow of fuel to the burner. Each burner on your grill has a control valve. You cannot repair a bad control valve and if need be, you should replace the whole unit. Before you do, however, remove the control valve from your grill and inspect it. Like other parts of your grill, insects love to climb in here to nest. At the center of the control is the orifice. The orifice controls the flow of fuel and can become clogged. If it is, use a thin wire to clean out. Make sure you put it all back together the way you found it. Without the orifice, you cannot regulate the amount of gas flowing to the burner and run the risk of explosion.
Venturi Tubes
The venturi tubes connect the control valve to the burner(s) and mix the fuel with air to provide the flame. To do this, there is an open gap in the fuel line that can easily become obstructed. Insects, especially spiders, commonly nest here. The best solution for this is to wrap the venturi tubes with an aluminum screen that will not block the airflow but will keep the critters out. Many grills come with protected venturi tubes. Another common problem is a misalignment of the venturi tubes with the burner. Typically the venturi tubes are simply placed in the fuel line and can get knocked out of place. The venturi tubes have adjustable shutters and they may need an adjustment to regulate fuel flow.
Burners
Burners come in many shapes, sizes, and materials. Burners range from aluminized steel at the low-end to cast brass and stainless steel on the high end. Low-end burners will typically last about three years under normal circumstances. Because the burner is inside the grill, it tends to get coated in burnt grease and can corrode quickly. Inspect and clean your burner regularly to avoid problems. If the burner is damaged or too heavily corroded, you will need to replace it. Get the same size and shape of the burner but consider purchasing one of a better quality metal if possible.
Barrier or Radiant
In between the burner and the cooking grate is a barrier, also called a radiant. It is supposed to absorb and release heat evenly to the cooking surface. The barrier protects the burners from drippings and creates a place for grease to collect and burn off. It may be constructed of lava rocks, ceramic briquettes, or metal plates. These need to be replaced periodically as they become crusted with burnt grease and food; this can eventually create an unpleasant flavor on foods. Porous lava rocks tend to need replacement more often. Metal plates can typically be cleaned and used for a longer time. Inspect your barrier. If it is broken up, heavily coated, or simply not creating a sufficient barrier, consider replacing it.
SOURCE: thespruceeats.com
Microwave Troubleshooting
Frequent Causes for a Kenmore Microwave to Not Work
Before you investigate why your Kenmore microwave isn't working, you should make sure that the plug is plugged in correctly and that the outlet is working. If the plug and outlet are operating efficiently, then that most likely means that the fuse has blown. If you are using your microwave a ton and there's a bunch of currents passing through the microwave, the line fuse can blow because of all of these currents. If the line fuse is blown, that's why your microwave isn't working. It is recommended that you have a licensed technician check and replace your blown fuse. In a Kenmore microwave, there are thousands of volts of electricity running through it, even when the microwave is off. There's potential for an electric shock if you don't know what you're doing when it comes to replacing electronic components in the microwave. The technician will know where the Kenmore Elite microwave fuse location is when fixing the appliance. That's why it is best just to have a licensed electrician do the job for you.
Main Control Board: Kenmore Microwave No Power
Sometimes the main control board of the Kenmore microwave can be defective, but this is a highly unlikely reason if your microwave isn't working. Most Kenmore microwaves are tested before they leave the factory, so there shouldn't be any defective parts. If everything is working in your microwave, though, it could be the control board. You should have a licensed technician handle the Kenmore microwave repair because you can be shocked if you don't know what you're doing. Licensed technicians will be able to replace the main control board of your Kenmore microwave with no issue whatsoever.
Thermal Fuse
Another reason why your Kenmore microwave might not be working is that the thermal fuse has cut off. This happens when your microwave overheats and then the thermal fuse blows. Thermal fuses can't be reset if they're blown, so you have to replace them. This is something that a licensed technician can fix quickly. If your fuse is always blowing, it's best just to get a new microwave.
Range Troubleshooting
Entire Range Won’t Operate
If none of your range’s functions will operate, ensure that its power cord is firmly plugged into the outlet. There may be an issue with the power supply to the appliance, so examine your home’s fuse box or circuit breaker. Replace any blown fuses or reset the circuit breaker if necessary. If there is adequate power to your range but it still won’t turn on, its service wiring may be incomplete. Contact Kenmore at the number listed in your owner’s manual for assistance. If you are trying to use the oven portion of your range and it won’t operate, make sure that the time is set on the display clock. The oven won’t turn on if the clock hasn’t been set.
Cooktop Element Doesn’t Heat
If the elements on your smooth cooktop won’t heat or aren’t heating evenly, check that you’ve turned the correct control knob for the element you want to use. The elements may seem not to heat or may seem to heat unevenly if improper cookware is used. Avoid lightweight or warped pans that don’t distribute heat evenly. Opt for flat, even, medium- or heavy-weight pots and pans, which heat more evenly, so food isn’t likely to burn.
Abrasions on Cooktop Surface
If you notice marks on the smooth cooktop surface of your range, they may be abrasions or scratches from rough food particles that get trapped between the surface and your cookware. These marks don’t affect cooking results and usually fade over time, but you can avoid them by wiping down the cooktop, and your pots and pans, before cooking. Abrasions may also appear on your cooktop’s surface if you don’t use the proper cleaning products to clean it. Choose a cleanser designed specifically for ceramic-glass cooktops and buff it with a nonabrasive sponge or cloth. If your cooktop has discoloration, it may be caused by food that has boiled over and been cooked onto the ceramic glass during cooking. A razor blade scraper can remove the debris. Mineral deposits from food and water can also discolor your cooktop surface. Use an appropriate cleaning product to remove them.
Range Isn't Level
If your range doesn’t appear level, examine the floor beneath it to ensure that it is level and stable enough to support the appliance. Contact a carpenter or contractor to strengthen the floor if you notice it is sloping or sagging. Your range may not be level if it was poorly installed, too. Set a rack in the center of the oven and place a level on it. Adjust the leveling legs at the bottom of the range until the level indicates the problem has been corrected. Keep in mind that the alignment of your kitchen cabinets can make the range appear like it’s not level. Cabinets should be square and allow clearance for the range.
Refrigerator Troubleshooting
Refrigerator or Freezer Not Cool Enough
When the refrigerator and freezer are not cooling, first check if the machine is plugged in and powered on. Then, check the temperature controls to see if they are set properly. Next, verify the machine has not been set on demo mode, which stores use to keep the lights and display on without wasting electricity on cooling. To turn off demo mode, check the manual for your specific model. Also, ensure the device is not being used somewhere too warm as these refrigerators cannot work properly in temperatures above 110 degrees Fahrenheit.
If these solutions don't work, consider whether the machine has had enough time to cool off. If the refrigerator was recently plugged in, if the doors were left open for an excessive period of time, if the temperature controls were recently changed, if the defrost cycle just ran or if a large quantity of food was recently added, the device might just need time to cool off again. It can take up to 24 hours for a refrigerator to cool completely from room temperature and up to half an hour to cool completely after a defrost cycle.
When the refrigerator is warm and the freezer is cold, check that the vents running from the freezer to the refrigerator are not blocked. You may also want to check that the refrigerator is not too full as this blocks the air from circulating properly.
If you find that none of these solutions correct your temperature problem, you may need to contact a professional as there may be an internal problem with the refrigerator.
Moisture Inside or Under the Refrigerator
A small amount of moisture is normal in a refrigerator. If your refrigerator, particularly the defrost drain pan, is excessively wet, it could be that the doors have been left open, that the room it has been stored in is too humid or that the defrost cycle recently completed. In these cases, wipe up the moisture with a towel and ensure the doors are fully closed.
If the defrost pan overflows, possibly resulting in water collecting under the crisper drawer or under the exterior of the refrigerator, it could be blocked by debris or ice. If the drain looks frozen over, you can try to defrost the drain with a hair dryer or by pouring a small amount of warm water in it. If this does not solve the problem, the tube or defrost pan may need to be replaced by a professional.
If the water is dripping from the back of the refrigerator or under the crisper drawer but the defrost drain pan is not blocked up, a leaking inlet valve or water system tubing could be the reason. These will also need to be replaced by a professional.
Icemaker or Water Dispenser Problems
If your icemaker is not producing enough ice, you could need more ice than your machine is able to produce, which is approximately 100 cubes in a day. Your freezer may also be too warm to produce ice properly, usually because the door has not been closed completely, the machine was only plugged in recently or the freezer temperature is set too low. Alternatively, the water hose may not be connected in the back properly, the hose may be kinked or you may not have enough water pressure in your home. To solve these problems, you can check the hose connection and ensure there are no kinks, but you may need to hire a plumber to increase your water pressure.
On the other hand, if the machine is not making ice at all, it could be due to the reasons above or because the icemaker is not turned on, the ice-detecting sensor is obstructed or the icemaker shutoff arm is obstructed. If fixing these problems doesn't correct the issue, your icemaker could be broken and may require a professional repair.
When the refrigerator is not dispensing any ice, it could be because the doors are not closed properly, the dispenser chute is blocked, the dispenser display panel is locked or because there is no ice in the machine. If none of these problems caused the issue, you may need a professional to come and repair the dispenser motor.
Washer Troubleshooting
Bad lid switch
If your washing machine does not stop every time you open the lid, your lid switch is bad. You may have to replace the lid switch.
Clogged waste hose
If your washing machine does not drain the waste water, the waste hose might be clogged. If the waste hose is only clogged, repair is as easy as removing and unclogging the waste hose.
Bad drain pump
If the waste hose has no clogs, the problem may be a bad drain pump. The drain pump could have a clog in it, too. Since the drain pump has a translucent cover, the clog should be visible.
If removing the clog in the drain pump has no effect, there may be a problem with it.
Bad pump motor
If waste hose installation guide and the drain pump installation guide did not solve the problem, it may be the motor. Since the motor provides the drain pump with the power to drain, the motor will have to be replaced.
Broken drive belt
If your drive belt is broken, the motor cannot turn the tub.
Bad tub motor
If your motor is not working, you will have to replace it. Make sure the washing machine is unplugged from the electrical outlet.
Water Heater Troubleshooting
RUMBUNG NOISE
In some water areas, scale or mineral deposits will build up on your heating elements. This buildup will cause a rumbling noise.
SMELLY WATER
In each glass-lined water heater there is installed one anode rod for corrosion protection of the tank. Certain water conditions will cause a reaction between this rod and the water. The most common complaint associated with the anode rod is one of a "rotten egg smell." This odor is derived from hydrogen sulfide gas dissolved in the water. The smell is the result of four factors which must all be present for the odor to develop:
A. A concentration of sulfate in the supply water.
B. Little or no dissolved oxygen in the water.
C. A sulfate reducing bacteria within the water heater. (This harmless bacteria is nontoxic to humans.)
HIGH TEMPERATURE SHUT OFF SYSTEM
The water heater has a high limit shut off system with a reset button located on the thermostat.
HYDROGEN GAS
Hydrogen gas can be produced in a hot water system that has not been used for a long period of time (generally two weeks or more). Hydrogen gas is extremely flammable and explosive. To prevent the possibility of injury under these conditions, we recommend the hot water faucet be opened for several minutes at the kitchen sink before any electrical appliances which are connected to the hot water system are used (such as a dishwasher or washing machine). If hydrogen gas is present, there will probably be an unusual sound similar to air escaping through the pipe as the hot water faucet is opened. There must be no smoking or open flame near the faucet at the time it is open.
NOT ENOUGH OR NO HOT WATER
In a new installation, the water heater may not be properly connected. Make sure the cold water supply valve is open. Review and check piping installation. Make sure that the cold water line is connected to the cold water inlet to the water heater and the hot water line to the hot water outlet on the water heater.
Kenmore Appliance Troubleshooting
Kenmore appliance problems
Kenmore appliance broken
Kenmore appliance issue
Kenmore appliance difficulty
My husband and I purchased a Kenmore washer in 2012. This washer has broke down 3 to 4 times. We called Sears. They repaired it the 1st 2 times. They fixed at it. The next time it broke down it flooded our hardwood floor. We called Sears. They transferred us to LG. After a long drawn out progress they finally paid for the damage, and repaired the same problem. We asked if they could replace our washer so no. Meanwhile when they fixed our washer it cause the washer to leak some type of grease on our clothes. When we reported this Sears said it wasnt anything they could do. The bleach ring has rusted. Now the washer has broken again. Sears claim our extended warranty has expired, but for $39.00 a month they can come service the washer and fix the problem up to $500.00. Remember we only had this washer 5 years.
Purchased a french door, bottom freezer Kenmore Elite refrigerator. It is one year old and just out of warranty. I have replaced 2 control boards and another is out. It has been out of service for 8 weeks. Three repair visits and it is still not working. Sears does not stand behind their product. I have spent over $500 in parts and service call and it is still not running. Repairman leaves and I cannot get another appointment for 2 weeks! Most expensive refrigerator I have ever purchased and lasted the least amount of time. I have confirmed with other repairmen I know that say Kenmore is not what it used to be and cant be trusted. Run from Kenmore!
This is third Kenmore oven electric s/c. First one went into self-clean on its own, nearly burned the house down and completely charred the whole oven. Second one had two major board failures, resulting in the third. This one may or may not respond to control inputs. No more Sears stuff, ever.
New Kenmore Elite Ice Maker Problems - Yesterday was the 4th service call for our new Kenmore refrigerator, which stopped making ice 90 days after installation. Each service technician said the problem was related to a frozen water supply line to the ice maker. Water supply would overflow onto the floor behind the fridge. One technician replaced 2 defective water supply lines to our water dispenser and ice maker. Yesterday, the technician replaced the water supply assembly to the icemaker. At this point, we have heard three defective parts in our new refrigerator. Needless to say, we regret buying a Kenmore. The service technicians are encouraging us to buy a service contract. At the end of each visit, they produce receipts itemizing the cost of each service call, currently covered under the new sale warranty. Service calls total almost $1,000. We feel like the service contract will be required to protect against future similar experiences. Today, the icemaker is producing ice again. I am not confident that it will continue operating.
I had it for about 5 years, it was good quality and did a good job of cleaning. It was easy to use and the buttons were not confusing. In the 5 years that I have owned it I havent had any issues. It did stink for a short while, but I cleaned it out with vinegar and lemon. It like a regular washer, nothing out of the ordinary. Easy to use and straightforward buttons and directions. The color was average for a washer. Good value, I like Kenmore. It is a little more expensive but maintains its quality. I would buy it again. The price is good for the washer.
Its really exactly what you would/should expect. Its definitely a quality product. I do really love the whole ice machine bit. Buy some Tupperware though. I like to use the crock pot for roasts and what not and it definitely doesnt fit. Size is fine. Breaking up the roast into smaller portions isnt a bad deal though. Makes it ready to take in my lunch that way, anyway. Black, modern, sleek. I mean, its a refrigerator. Not exactly the centrepiece of a room really. It doesnt stand out though, so thats nice. I dont think Ive ever really looked at one made after the 80s or so that I thought was ugly, really. I mean, considering I barely paid for it, Im pretty stoked on the value. I would have happily paid asking price, though.
We bought our Kenmore washer/dryer in 1980. We replaced them in 2013. For 33 years, they worked very well. There were small problems which my husband was able to buy parts from Sears and fix himself. We never had a major problem with either appliance. We replaced them with a different brand, and we wish we had keep the old appliances. Our clothes do not get as clean, even with using special detergent pods with cleaning boosters. The new dryer goes crazy and either doesnt dry the clothes thoroughly or runs too long. I cannot say it enough -- WE SHOULD HAVE STUCK WITH KENMORE!
I have a two year old Kenmore Elite refrigerator, model 79574023410, a bottom freezer with top French Doors made by LG (Im told). This was delivered in October 2014. It has failed twice and Sears does not feel this is unusual. The first failure occurred in July 2015. An error code and a warm refrigerator got me a new motherboard installed still under warranty. This was a common problem with this model, I was told.On September 27, 2016, the ice started melting through the ice maker on the door and both fridge and freezer stopped cooling. The $99 Sears diagnosis on September 30th was a failed motherboard. Not under warranty, though it happens a lot with this model (corrected in newer models Ive been told) they will fix for $370. My complaint to Sears regarding this cost went nowhere. They only suggested I buy a warranty for $500 a year to cover these types of issues. I declined.A private company ($140 to come and diagnose) found the board to be OK, but the compressor was bad. I had been told that the sealed system (apparently includes compressor) was covered for 5 years. Called Sears to return (now October 10th, 2 weeks without the fridge) to repair. New Sears tech finds compressor and fan motor is bad. Replacement is $480 including free compressor covered by warranty (part only) and another $99 to have Sears back out.Multiple calls get me nowhere. Some call center folks are sympathetic, others not. All can do nothing for me except offer the $500 warranty to cover service. No one is able to tell me the terms of my warranty. Im often told the technician is the one who can tell me and is also able to adjust costs. The technician who is still there as Im on the phone shakes his head when I pass this info along.There is nothing they will do for you except offer for you to pay an additional $500 a year to protect against malfunction of this lemon refrigerator. Half of the call center workers agreed that a refrigerator should be able to last more than a year without needing major repair. One commented that I could not predict the future and could not know whether or not this is a bad appliance. I disagreed. You can even pay more on your warranty so they will cover the food you lose when it breaks again! They think of everything. I have been told of many problems with this model of refrigerator. Sears will not be held accountable for selling a shoddy product. I cannot recommend purchasing appliances from Sears.
Lot better than most, lasts longer, energy saving, has lot of storage, doesnt take much room. I would recommend this product to anyone who hasnt had it. Seems to fit just about any size kitchen. Has lot of room inside. It holds all my necessary items. I would 100 percent sure recommend this product to all my friends and families. This product is one of the best refrigerator I have ever had. It durable, doesnt take much space. Its usually affordable. If not most places will let you pay in payments or full whatever your prices can go. Its rather cheap than most fridges. Id recommend this product on its value to anyone who needs it.
Purchased new Kenmore Elite Front Loading Washer in November 2013. Very loud and noisy. Cannot watch TV in the next room. When I wash heavy loads like 3 Large towels it stops in the middle of spin I guess unbalanced. I have to restart the spin. Does not make sense. I purchased the largest tub size they had. Top of the line. As far as the noise, when they delivered they never balanced and after reading the directions it says this is critical for the spin cycle and noise. I went and bought a 4 level and balanced the machine per instructions. Helped minimal but too extremely loud. Will never buy another Kenmore. It has leaked water about 4 or 5 times. I walk in the room and water on the floor. I called Sears for service and they advised to read the directions and you have to closely follow the type cloths you wash and the type cycle or it leaks. It you have KIDS DO NOT BUY THIS MACHINE. I am an Adult and I caused it to leak water 4 or 5 times in 7 months. If I had known this I would have never purchased this machine. I paid for a 5 year maintenance too so about $2,000 for a new washing machine that leaks water on my floor if I choose the wrong cycle for washing. Brilliant minds at Sears. You cannot make this stuff up!
It runs very well and cleans the clothes the way they should be cleaned. Its quiet and doesnt make a lot of noise while in spin mode. This is a well paid for unit. Its big and wide enough to fit all my clothes in it and do a great job of washing them completely. You cant go wrong with a washer like that. The appearance of my Kenmore washer is something I enjoy looking at and am glad that I bought it also for the good appearance of what it represents. I am enjoying the value of my washer and all it does. I feel I got a great deal when I bought it and would enjoy doing it again if I have to.
This isnt dissatisfaction... its a HAZARD. Broiler feed tube in back of oven has a hole which guessing formed when a piece of something landed on and reacted with aluminum. Turned broiler on... feed tube emitted gas through tube... broiler lit and whoosh large flame a good foot high and six inches wide emerged from back of oven... luckily I was standing right there. Turned burner and oven off. Flame went out in about 5 seconds... enough to scare the ** out of me! My range is a good 10 years in service... not a problem to be found until this. My opinion... a bulletin should be sent to all owners to check the broiler feed tube!!! Holy Guacamole if I wasnt there, the whole house couldve gone up in propane flames. Btw to the editor, yes Im sure GE does manufacture in the US but they do in Mexico, also... see tag.
Bought a stacking front load Kenmore washer and dryer from Sears about 6 years ago and discovered DISTURBING issues! Extreme MOLD not only around the rubber door but throughout the washing device! So outraged because it is excessive black mold that could be harming my small children!
I had the same issue as the other complainants. I bought a Kenmore refrigerator in 2008. Four weeks ago, the compressor went out. It took two weeks to get someone from Sears to come out and evaluate the fridge. After this, it took 10 additional days for someone to come out and repair it. My family had to live out of coolers in the backyard for nearly a month. We paid nearly $200 dollars in bags of ice. The refrigerator was finally fixed (for the time being). I bought a Kenmore because my parents have always bought this brand. Sears has always been a trusted name as I grew up. It is unfortunate that the appliance has become so unreliable and customer service has been forgotten. I will never buy a Sears appliance again.
The refrigerator has been a great investment for me in my house. It works well and has a nice ice maker to go with it. It fits all my groceries and I always have plenty of extra space to put things freezer for around the holidays and for extra meals and it has an extra large freezer. It is a beautiful, steel colored fridge that has a great look to it, too. It goes well with my kitchen colors as well as my appliances. The value of the fridge was worth the amount I paid for it. I would recommend this brand to someone that needed a refrigerator. If I ever decide I need a new fridge I would probably buy the same make and model.
This Kenmore Elite Top Loader Washer 29002000 is the most I have ever spent on a washer & is the only one that I have ever owned with so many problems! Takes an 1 1/2 hrs to wash on heavy duty cycle. Will not get the clothes clean on the normal cycle - rust around bleach fill & door hinges. Constantly running water & have to start over with spin & drain to finish. Always goes out of balance - tangles & twist clothes. The detergent, fabric softener, & bleach all fill full of water at end of cycle. Have never wasted this much time babysitting a washer that costs so much! Very disappointed in Kenmore.
The unit has great features, large drawers and is easy to clean. But I would have liked more door space. I like modern things and I would love to see more technology similar to the Samsung. The modern refrigerators are tech savvy and beautiful. I would also love to see a more sleek refrigerator. I have used Kenmore my entire life and they are a brand I trust. They also have a huge reputation as being a reliable American brand. I trust that the unit will last a long time without repairs.
I compared other styles of fridges before purchasing this one and the price was very good for the wonderful performance I receive from this product. The Fridge works very well and is quiet. Keeps the food cold in the fridge and the freezer keeps the food solid. This size fridge is also great for a family of two. It fits nice in the area that a fridge needs to fit and holds two to three weeks of grocery for my family. The color of the fridge goes well with all my other kitchen appliances too. The French doors are very easy to clean and does not show any fingerprints. Overall, a great quality appliance.
Do not purchase the Kenmore countertop microwave or any Kenmore product. I have lost all faith in Sears and the Kenmore brand. The Microwave tray inside bangs around now and all the paint on inside door when you open the door on the bottom is now all peeling off. This was a total rip off. There is no way this microwave should not have lasted longer. I have my receipt online at Sears.com, was purchased on 4/1/18. Guess the April fool’s joke is on me and they get another consumer’s hard earned money. So disappointed to say the least. Just awful!
It washes the clothes really well and is very quiet. However you cant add anything once it starts which can be inconvenient at times. I seem to always find a stray towel. The Kenmore washer is very durable. I have not had any problems with it performance wise since I bought it. Everything looks like it was made very solid and built to last. The Kenmore washer has a very modern and trendy look. I really like the glass front door. It is especially nice if your home is like mine and you dont have a traditional laundry room. It was a bit pricier than some of the other models I was looking at but overall for the features and look I think it was a very good deal.
I was mostly happy with my Kenmore washer & dryer. The best part was having the warranty so that when they had trouble I could get them repaired. The dryer belt did wear out a couple times, but that is par for the course I suppose.
I love my Kenmore refrigerator!! It has all the room I need to store enough food and drinks for a family of four. It keeps my food cold and fresh and the freezer has just as much room to store what I need it to and keeps everything nice and frozen. The built in ice maker is also wonderful, it saves me room in the freezer from having to use ice trays and you always have ice for when you might need it. I dont really use the built in water dispenser because I prefer bottled water, but it can also be convenient to have. Overall I would recommend any model Kenmore refrigerator to anyone that is in the market for a new one. They are a great product and built to last.
We have a 2-year old Kenmore Series 700 Washer. On December 12th the hose on the rear of the machine failed due to corrosion. Our home was flooded. The hose was replaced and failed again in 3 weeks due to corrosion or some chemical reaction. We had our house re-grounded by an electrical company. Two weeks later the same result. We need technical help so that we do not have another $100,000 insurance claim.
I did a lot of research and found that Kenmore was a trusted brand. My husband is very particular about anything we buy and this was no different. It took what seems like forever to buy one but I am glad we took our time. It had a very powerful wash cycle and didnt leave spots on my glassware. It washes very quick and is careful not to harm any of my delicates or top rack only items. Although I wish I had chosen a different color. Also, it could be a little bit quieter but all in all it is almost perfect.
I always grew up with Kenmore products in our house. My grandparents always wanted to buy the best quality of everything. I carried on that tradition and have always stuck with the Kenmore name. However, after my last 3 appliances going out on me, THAT WERE ALL KENMORE, I will never buy Kenmore again! I also got terrible customer service that could not do anything. My 1 1/2 year old Kenmore refrigerator freezes everything on the top 2 shelves, no matter how high I put the temp, AND the ice hardly makes any ice. You get about 8 cups every 24 hours!!!My Kenmore Elite Dishwasher (was a great dishwasher while it ran), BUT all of a sudden it started making a VERY loud noise and it is so loud, you cant hear someone talking in the kitchen, I have never heard anything like it from a dishwasher! My Kenmore Elite Microwave suddenly made a really loud pop noise and it smelled like it caught on fire! Customer Service said there was a recall on the refrigerator, so they made an appointment for a technician to come out. THEY NEVER SHOWED UP!!! So I called back and they said now the computer would not allow them to make an appointment for me. I spent over 2 hours on the phone trying to get to supervisors to help me. NO HELP!!! I AM SO DISAPPOINTED WITH YOU KENMORE!!! I will never buy another Kenmore item.
It was quiet and took a nice load size. 2 pod Max and cleans well. No leaking and it doesnt rumble when spin cycle is running. You can put items in machine, easy settings, and relax. The hoses didnt break or leak. The machine didnt rust or break down either. I did not need to service it or call for a repair. I only replaced it because I wanted a newer model machine. Not too big where I couldnt fit it in my place. It was easy to move around from one location to another. It is nice-looking and you can watch your clothes if you want to. I dont know about now but it was pretty good for the money when I had it. I got plenty of use out of it, and I can say that I definitely got my moneys worth considering the time.
I bought it used and had it for 2 years before it stopped drying my clothes. After about a year and a half it started taking more time to get the clothes dry. A month or so later it was not drying them hardly at all. Up until then it worked pretty good, especially for being 7 to 8 yrs old.
My washer and dryer work great. I do many large loads and they hold up to the wear and tear like champs. They have never let me down and I expect them to keep going for years. I have never had a single issue with either my washer or dryer. They run consistently and perform with the efficiency that I expect. I have a top load washer and a front load dryer. The controls are easy to use. The white finish is easy to maintain and has been looking good for their constant and heavy use. I bought my washer and dryer during a Black Friday sale and couldnt be happier with the price I paid. They are energy-efficient and continue to prove cost-effective with the money I save in utility costs.
No problem at all after years of working great. The one problem is the shelves have broke (one 2 glass shelves). It is very easy to clean both the inside and out. I wish that it was a little bigger in the inside. But other than that I can say I am happy with the purchase of the Kenmore. I love the outside. It does not show fingerprints at all, and always looks great and clean. That is all I have to say about the Kenmore. I think it is a great value for the Kenmore, and it is very friendly for your electrical power bill. We purchased it because it is something that runs all the time.
I bought Kenmore Refrigerator, 795692902, on May 2012. The warranty elapsed six months ago. The freezer works fine but the Refrigerator below is cool. I called a repair person. He diagnosed the problem as being a computer board for the Refrigerator is bad. He said the Refrigerator is too new to have that kind of problem.. I would not buy any Kenmore product again.
I purchased a Kenmore front loader washing machine on 11 July 2019. The machine broke down on 24 December 2019. I called and they sent a repair tech on 27 December. Parts needed to be ordered. After waiting a few weeks I called to ask what the hold up was? I was told the parts were on back order and should arrive shortly. I called again after waiting another week. Told they didn’t have any idea when the parts would arrive. I called the warranty department and got the run around. Then I was told the part would arrive on 21 January. Nothing. When I called the warranty department on the 22 they told me either the part would arrive on 27 January or I was entitled to a new machine. Nothing.Called on 27 January. They informed me that they would send another technician out on 6 February for a second opinion. Ok. If he agrees my machine needs the part order and it is still on backlog I will get a new machine. This sounds very odd to me. Never heard of a second opinion. This is totally unprofessional and reflects on their company. All I wanted was my machine to work especially since it is one year warranty. They should bring that new machine out when the technician comes on 6 February. I have been without a washer for over 30 days. It will be 40 when the 2nd opinion technician arrives. This is beyond ridiculous.
The unit (Washer/Dryer) have been working well for a long time now just like day one cleaning my tough stains & all with no problem. Even now my kids have no issue washing the game uniform which gives me more extra time to get my things done. But I was really raised on Kenmore products from my mom when I was growing up & the fact that theyre still making great products for me and my family to enjoy is the power of great long lasting products that stand the test of time.
My Kenmore Calypso is 14 years old. No work EVER done on it. If it broke down tomorrow I cannot complain. My appliance repairman came out to work on my ice maker and he said I must be the only pet on planet Earth that has not had a problem with that washer but again no problems. My dryer is a Whirlpool with knobs. No electronics, it is 10 years old electric dryer. No problems ever.
My stove was in the house when I purchased it. It is a glass top range which I find easy to keep clean but I would prefer a gas stove if I had a choice. Kenmore appliances are good and this one works just fine.
Kenmore Elite was a highly rated model by Consumer Reports for a front loading washer. They have been very trouble free. Washer has a huge capacity and gets the laundry very clean. Wash cycle is reasonable and the machine is easy to load, easy to operate. I first search for reviews of the models I may be interested in, including incident of repair and the repair reviews for the model. I then consider features and price, if the appliance had a high incident of repairs and poor response to warranty work by the manufacturer/vendor, if the appliance had confusing controls or washer did not clean out soap dispenser. Kenmore is a very reliable brand that has always been rated high. The front loading machines are very efficient. I did learn that they can impart an odor to your clothes though.
Fridge, Freezer, and ice maker all work wonderfully. We havent had any problems with it except for the ice getting stuck once. It fixed itself. The Fridge part is a great size. The freezer is a little small for how much frozen food that we buy, but we have a mini-freezer for what doesnt fit in the main freezer. Fridge is nice looking. Its sleek and well put together, a great addition to our kitchen. I would recommend the look for most kitchen styles. We got our fridge for a good price for how well its worked and how great it looks. Im super happy. Would recommend for people searching for a good deal.
We purchased top of the line Kenmore washer and dryer, although the wash is good, every new towel that was washed and dried have been ruined, they look like they went thru a war. This set has stainless steel inserts about 2 years old.
Works well and has a nice range of temp. I would buy it again for sure. That you are in the market for a no frills but a power horse of a fridge check this one out. The size is about average for what they used to be. I know now some high-end models can hold a lot more but this is more than enough for the average household. It reminds me of every other fridge that has come out in the last twenty-five years that is the basic model of course. Big white surface to attach all your magnets and school report cards too. The cost is no more or less than the average fridge of that type and size. Of course you can spend a lot more for side by side doors and in door water and ice but those most people do not need in reality.
No service calls concerning refrigerator, self-defrost feature performs extremely well. Interior is spacious with adjustable shelves. Would recommend to family and friends as a dependable appliance. The adjustable shelves are a convenience I enjoy based on different sizes of containers used for refrigeration. Exterior is easy to clean with very little effort required. The streamline handles make it ideal for almost any design style. Would recommend for spaces that are not large enough for the side-by-side models. Regular price of appliance is reasonable but would look for discount or sale to obtain a better cost. Sales people are knowledgeable about appliances and any additional promotional sales.
This Kenmore washer is very energy efficient and does a great job cleaning my laundry. This is a good product and it has been nothing but reliable. I have had it for a few years and have never had to replace or have any repairs done. Mines white because all my other appliances are and its easier to keep everything matching. It is also worth every penny. I did some comparison before purchasing and believe this was the best quality product in our price range and am extremely satisfied with the purchase. I would definitely recommend this product.
I bought this washer 6 years ago. It has worked just fine until about 6 months ago. Suddenly, it started taking longer and longer to finish the cycle. Then, occasionally, it wouldnt spin the clothes and I would have to run the separate drain and spin cycle. Then, it suddenly wouldnt even do that. I called Sears. My intention was to find out what it would cost (because it was out of warranty) to replace the brain, including the labor and repair call. Instead of giving me the quote I asked for, she convinced me to buy a 1-year service policy for somewhere around $350.00 explaining that if it was the brain, it would be considerably more than that. Then, came the clincher. If they couldnt repair it, I would be given a voucher toward a new machine. Sign me up! Guess what? Not. They came out and put in a new brain (this took a total of 4 weeks), then 2 weeks later it started the whole cycle again, only quickly this time moving into not spinning at all. I called for another repair order. They couldnt get me in for another week and a half. In the meantime, I kept working with the washer trying different cycles and stuff until I got it working again. Guess what? Now, since it wont malfunction in front of them, they have deemed it my fault! According to them, its because Im running unbalanced loads and using too much soap! After 6 years of successfully using this machine, apparently, Ive lost my mind! I am so frustrated I could spit! So, my solution is that I will call them each and every time it fails, and make them come out until my 1 year is up. Then, I will buy a new machine and it will not be from Sears! Im closing my account with them and after 30 years of being a customer, Im done!
I bought a Kenmore front load dryer in Sept of 2014, have not had it for even 2 years yet. My issues started to happen 2 months after I bought it. First it was not turning off even when you press the cancel button. Had a tech come out and fix it. Today the dryer shocked me, burnt the closing door button and now it doesnt turn on at all. Called Kenmore and they will not replace it because my warranty is expired. I believe a dryer shouldnt shock you at all. Not even 2 years I had this dryer and its broken. I have a dryer thats 15 years old and runs to this day without any repairs. Shame on you Kenmore for not standing by your products. Will not be a returning customer!
It cleaned the dishes very well, it was not noisy. The cycles worked just as was advertised according to the settings. It worked great. It was the correct size for my family. It accommodated all of my items and it always cleaned everything on the items. I never had to rewash an item. I liked this dishwasher. The color was just right for my kitchen and pleasing to the eye. It also fit in with the kitchen and was easy to clean also. I assume the value was great. This dishwasher was included with the house when I purchased because it was built in and didnt see a need to replace it because it looked fine and worked fine.
I really love the amount of features the Kenmore Refrigerator comes with. It comes with an ice machine and a water filter. It also has temperature control and has lasted me about three years. Although it is a great working fridge it does have its problems. The power consumption on the fridge is honestly not even that good and I would definitely check it on the website. But it pretty much exceeded expectations because it is a very affordable fridge and comes with many different features that I could not be happier with. I would honestly buy it again.
We are trying to prepare our Thanksgiving pies, and simply open the oven door to place the pies inside and POP! Nothing made contact with the glass, it simply shattered all over the floor. My oven door looks just like all the others here, so tell me its not a manufacturers defect. Every appliance Ive purchased in the last ten years has been shoddily built somewhere other than America. I say let Americans build something again. The closer they are, the more likely it is I can kick them when my expensive junk breaks!
We have had the refrigerator for 8 1/2 years. No problems, so we are happy with it. We have referred Kenmore refrigerator to our friends and our daughter too. The freezer works well too. I like to cook and bake enough so I can freeze leftovers. This saves lots of money. My husband loves chili so I put the extras in small plastic bowls so if he wants chili he can go to the freezer and have his chili.
The Kenmore Refrigerator was on sale, looked very nice and easy to upkeep. It went very well with my kitchen layout and saved some space, and fit into the home I was at at the time. It also looked good with our other appliances. However, I dislike how small it was, there was a ice maker but it didnt work well and took up a lot of the room in the freezer which wasnt ideal. Also, it would hold onto finger marks or stains on the inside. Nevertheless, I like the pull out drawers. When it was brand new it looked sleek. It held a lot of food and had a good amount of space to be able to have lots of different foods in specific areas of the fridge. And I would purchase again.
Washer does not rinse clothes completely. Takes 2 cycles to get the clothes completely rinsed and the soap out. Have adjusted the amount of soap used with the same results. Very disappointed with the Kenmore line.
Lots of functionality. Works very well. Love the hand wash cycle. Love how big the load is... Its huge! My favorite washer machine. Sometimes washing rugs it gets noisy and leaks water. Only when the wash a bulky load. Very reliable. Feels like clothes are made clean. Love that it has so many options. Love the clean function because it can get smelly. I try not to wash out bedding because I dont want it nasty inside. Its a very appealing product. It looks nice and substantial. Looks expensive. Does wiggle sometimes with big loads. It looks nice enough to leave laundry door open. It was a fair price as long as its durable. Products need to be more durable, made to last. Make the name actually mean something. Ill pay more for better quality thats durable. Makes me disheartened when stuff breaks.
I try to use my microwave as much as possible, and love it. I have done almost everything in it. Ive cook bacon and use it for blanching vegetable for freezing. Its just plain and simple microwave.
Good quality and reliable and dependable. Last for years. Its a great deal. I am really happy with it. It really keeps up with our family demands. I would really recommend this fridge. It is great and I am content and happy with its use. I have gotten really good use out of this fridge. Sleek and stylish, fits in with the decor and style of my home. Its compact and fits right in my kitchen space. Not at all bulky. Really a durable fridge. You can expect to get a lot of use out of it. I truly love the craftsmanship of this fridge, it stands up to its name and reputation.
My Kenmore products last between 10 and 15 years. Have owned Kenmore since we were first married 50 years ago. Of course, I take very good care of them. Very seldom, if ever, do I have to call a service man. I choose to get the fewest features on the appliances as I have found out that the less mechanic, the less the problem. Have found these products very reliable. Currently I have a white washer and a beige dryer. They do not match, but work all the time. Would not use any other brand. Am tempted to buy new more modern ones, but mine still work fine.
I Bought our Kenmore Elite/LG made refrigerator in June of 2016 and in July 2019 the compressor died after our warranty expired. Food in the freezer was completely thawed and the refrigerator food was warm. We are so disappointed in the product after spending $2,500. By the time the repairman showed up, order the parts and installation I will be without a refrigerator for 23 days. The repairman even told me that I will probably have to do this again in 2 to 3 years because they are replacing them with the same compressor with the same issue. I would not have expected this to happen in just 3 years. Im very disappointed and would never buy another again.
Kenmore lives up to my expectations. When I buy a Kenmore appliance, I know that I got a great deal. The name brand brings me a feeling of security, knowing that my food is fresh, and I can organize it neatly. Also, my Kenmore refrigerator had tons of shelves and room to organize fruits and vegetables. I can put my sodas on the top shelf. I can wipe the shelves out with Windex. But I would make the drawers easier to move and clean, and put back. Sometimes the glass drawers break and you cannot get them to go back in. Then you are stuck with a big empty refrigerator.
Kenmore is great. Ive known them for a long time and their products have never disappointed me. Theyre like an extended family. Both my washer and dryer are a Kenmore and I wouldnt have it any other way. Id strongly recommend.
Kenmore Coldspot Model # 106-62152110 - I have had Kenmore appliances all my life and never have I had one go belly up in less than 3 years, most lasted 20 years or more. We bought a side by side, a stand up freezer and an extra refrigerator for our pantry, which was the last one we bought and it was 11/11. About 2 months ago it began not cooling right and had to be turned up and even then the freezer was not freezing. Ice cream was like milk and things in the refrigerator spoiled. We live out of town, 40 miles to Costco, so like to avoid that trip by having this extra appliance. It took them two weeks to get a repairman then he said it could take up to 3 or more weeks to repair as it was a major coolant leak and may not be cost effective. Since the warranty had passed I was pretty much told too bad, so sad. This is not a Wal-Mart coffee maker or curling iron. Since when can you not expect a refrigerator to last more than 2.5 years? In talking to the Solutions dept I was told they have no phone # for the corporate office and I had no other place to turn. What a joke. Sears has turned in to another corporate bully.
A Kenmore oven purchased about 7 years ago seems to have a faulty circuit breaker. The broiler turns on by itself. The oven apparently doesnt even need to be turned on. It nearly burnt my home down (several times). The only way to turn the broiler off was to pull the oven out of the wall and unplug the oven. Sears offered $150, which doesnt even cover repairs. And if posts are true, it doesnt even fix the problem. Make right on this. Look it up: Kenmore oven broiler. Dont risk your families’ lives with Kenmore! I just paid $750 for a new oven which you owe us for. I am not taking a chance with my family’s lives because of poor manufacturing and negligence of human safety. I will not drop this because I care about innocent people who believe their oven will not erupt in flames on its own. Start living up to human decency and take care of this. I am one of many but I will not let this drop.
Thoroughly washed clothes without trouble. Never had a problem with it, continues to run after multiple years of use. Quiet as well, easy to use. I have had this washer for many years and see myself using it for many more to come. Would recommend to friends. Ive never had nor will I ever have a better washing machine. The appearance is sleek, innovative, and modern. It goes well with the interior of my home as well as the dryer that I own. I couldnt ask for a dryer that looks any different. The value is what you pay for, and in this case its well worth the price. It falls into a good range and is inexpensive compared to other washers.
Installers messed up cabinetry, didnt fix. Temp on oven wrong all the time. I had to build a 2 by 18 plug or it would have just been open to under my stairs.
Very compact but theres so much space inside! I feel like I could fit all my fine China in that dishwasher and have them sparkling and stain-free within minutes! Its absolutely orgasmic and pretty intoxicating if you ask me. I love it and so does my family! Its small and compact on the outside but inside I could fit so many things in there, plates, silverware, cups, and even food if Im trying to hide it from my relatives. Thats how awesome my dishwasher is. I absolutely most positively love it! Very modern yet it has that retroness to it and I absolutely adore that fact about it! Like when my relatives walk in and they see that, theyre like Wow, that looks awesome! and they also say Where did you get that?! I want one too! It doesnt break the bank so thats a wonderful thing to know when I buy it, plus the value I DO purchase it for absolutely lives up to its potential as a dishwasher. Ive never had any horrible experiences with dishwashers like this one so there is no bad I can say about it.
We purchased Kenmore 790.80332310 in April, 2018. We upgraded all of our appliances. We had our original Kenmore appliances for 20 years. On New Years Day, 2019 I cooked on top of our Kenmore range and in the oven. While cooking the fan from the Kenmore over-range microwave automatically came on as usual. After a period, it stopped. I had not used the microwave at all that day. I completed cooking on the range top but the food in the oven continued to bake. I walked in the adjacent Family Room to watch the Rose Bowl parade. While sitting watching the parade, I began smelling a strange odor. While walking into kitchen, my husband and I heard a loud boom. I walked to the microwave, there was a flame inside the cabinet and the glass turn table was totally shattered. We moved into action to smother the fire to prevent the flame from accessing the magnetron. The next day, we called Sears Service. The technician was scheduled for a 12:00 PM to 5 PM window of time. At 6:19 PM, I received a text that technician was on the way. At 7:00 PM I called, dispatcher could not locate technician. A technician was rescheduled for Monday. The technical arrived on Monday and said that he came on Friday but could not see an address (our address is located on our mailbox). When the technician viewed the cabinet of the microwave and he stated that he had never seen anything like that. He called his senior team but stated that he was having difficulty in cell phone service. He could forward photos of the cabinet to the Senior Team. The exterior of the microwave looks brand new. The technician departed. We received an email stating that the fire was caused by customer negligence. Therefore, the warranty was cancelled and no further action would be taken. We called Service. We were told that the microwave was totally burned by us. We explained that this microwave is setting in our cabinet. It is totally burned. If you walked into our kitchen you would never know about the damage within the cabinet. Of course, my husband disconnected the microwave from electricity to prevent another fire from happening. We asked for another technician to make an assessment of the damage. We were told that we would have to pay a service charge for a technician to come out again. We consented to pay the charge for an assessment. Sears then proceeded to attempt to send the same technician again. My husband called in protest. He was told that the particular technician was the technician for this area. We are totally disappointed in this defective product and the Customer Service rendered by Sears. They have no regard for the customers who purchase their products.
I bought a Kenmore refrigerator in 1990 when I got married. Used it every day until it broke. It lasted until 2011. Great refrigerator and bought another one. Hope this one lasts just as long.
Just stops working in middle of cycle. Does not get my clothes clean at all. And wont rinse or spin. Worst washer Ive ever had. Dont buy it.
I like that the freezer and cooler work good and the drawers in the refrigerator part are placed in convenient places. I love the freezer but wish it were bigger. I think the fridge is fine overall. I love how big the refrigerator part is and how big the drawers are for meat, veggies, and other food. I think the freezer is too small though. It is white and plain on the outside and is nicer on the inside. I think the drawers are pretty cool but nothing fancy. I am cheap and thought that this was a pretty good deal for a basic refrigerator. It is doing what it needs to do and for the price I dont expect more.
I love my refrigerator and its really roomy and keeps things really cold and Ive never had to service. I like the styling and it also cleans easily. I have a family of 4 and have plenty of room to store everything I need to. I can also buy extra food to store. I like that I dont have to use an extra freezer to stock up. Its clean and sleek and easy to locate what I need. Its also easy to clean inside and out. The doors are easy to use even for smaller kids. I think its a great value because it holds a lot of food is easy to store food and keeps items the right temp and Ive never had to service.
I got my Kenmore 18 years ago and it is still going. Both washer and dryer. Had to call someone out twice because a sock got lodged somewhere weird in the washer and the dryer wasnt heating so I took apart the back and went at it with a vacuum - good as new. I really hope that Kenmore brands today are as good as the ones I bought almost 2 decades ago as I know Im on borrowed time. We have not been gentle with the washer and dryer either. I mean not changing the lint filter for weeks (fire hazard) and jam packing the washer so it goes off balance. This thing is damn near indestructible.
I love the pretty color, it matches my other kitchen appliances perfectly. Its very nice and I like the way they made the switches and buttons on it. I love the size too cause it holds all my dishes perfectly with plenty of space. I love the way its made all my dishes fit in each little space just right. I really love the way the Kenmore washes. My dishes always come out really clean Spot free. I would recommend this dishwasher to others. Great buy. It was in my price range and something that I could afford. It was very fairly priced and affordable. I really love it. Thank you Kenmore.
I used to own a Kenmore refrigerator and I was very happy with the appliance. You were able to set temperature controls on not only the refrigerator, but also the freezer. The vegetable crisper was absolutely wonderful at keeping the vegetables fresh and crisp. The meat keeper actually kept the meat fresh and tasty for a longer time than other refrigerators that I have owned. The fridge was energy efficient and economical to operate. The only reason that I do not own a Kenmore fridge at present time is because I was given a kitchenaid fridge, but when this one needs to be replaced I will be purchasing another Kenmore fridge.
Receive it about 10 years ago for mothers day. The best gift. It is black with the freezer on top. Easy to clean cause the shelves pull out. A very good size for us. At one time all of 5 kids lived here so a lot of opening and closing.
After a few weeks our Kenmore Front Loading Automatic Washer Model 796.4027#90# was making very load noise and shaking the laundry room. We tried to adjust everything we could think of. Did not help at all. Then the leaking all over the floor. I drained the hose after every wash. Sometimes it wouldnt leak and then sometimes it would leak everywhere. This is the worst machine we have ever owned. Ive always wanted a front loader, but I was very upset when I bought it. I didnt get the warranty, because Kenmore has been around for so long and a good company. They really messed up on this product. With the amount of money that you have to pay for a front-loading washer, people should not have to deal with all of the problems that this wash comes with. I will never buy a Kenmore product again.
Bought a Kenmore Refrigerator model number 795.7130 (March 8, 2013) a double door refrigerator with a bottom freezer. Within the first couple months a part broke off on one of the doors. The tech said this was a common repair. OK! A couple weeks ago the refrigerator started making noise which would stop after a while and then start up again. Sunday before Thanksgiving the refrigerator stopped working, would not made ice but the freezer was still keeping the food cold. The soonest they could come out would be Friday the day after Thanksgiving. The tech never showed up Friday. After 2 phone calls was told they would send someone Saturday. It was determined that there was an ice buildup behind the back panel in the freezer which was blocking the fan. When he took off the panel there was a huge ice buildup. He suggested around every 9 months we empty the refrigerator and freezer, unplug the unit so any ice buildup can drain. He was very, very polite and professional. Should I have to buy an emergency refrigerator?Called my cousin in Virginia and was told the Sears is quite aware of these problems, that the problem is where they outsource the refrigerators parts who install inferior material. Spent another $251 for an extended warranty that is only for a year, I didnt get the extended warranty when I purchased the refrigerator because I had faith in Sears products. Your warranty only covers up to $500 and if your refrigerator cant be fixed, Sears will give you $500 towards a new one. I will not buy anything at Sears ever again. If you really want to buy a top quality product buy a Dyson vacuum. They give a 5 year warranty. They have faith in their product.
I had good sales experience with Kenmore. It has good quality and lasts longer than most brands. It is also a good brand to help save on electricity and keep food fresher longer. There is a variety of fridges to choose from, big or smaller styles, and parts are easy to get and is an American-made product. They have great prices and don’t have to replace less than five years. I like that it is big and has lots of storage. It has three drawers and keeps things cold long. Food stays fresh longer. It has a big freezer and I like the white one the best. But I would make more colors to choose and have a ice maker on more models. I also would like to see more drawers in the fridge and the light could stay on longer. It needs a temperature control you don’t have to control so food doesn’t freeze at all and a little more space in the freezer.
I have always trusted Kenmore appliances to deliver value, performance and reliability. The fact that they are readily available in most areas in America matters since I move a lot. Its nice to know a dealer is nearby for necessary repairs, or more likely, to buy a newer version. There were many models to choose from so I could get the one that fit my apartment situation perfectly. I had a basic model and it was a size good there but also transitioned to my first house with no problem. It was very easy to clean, and keep clean. However its always a battle to chose between amount of features versus price. And more variety in shelving arrangements would have been nice. Gallon milk jugs and 2 liter soda bottles are a challenge in smaller fridges.
I purchased a Kenmore Elite ceramic counter top stove in 2008, model 970-698432. It has an extended warranty until 2013. When we first received the stove, one of the elements would not turn off. I had to flip the switch on the breaker to turn off the stove. It took 2 weeks to fix because no parts were available. The tech had to remove the necessary parts from the display model in the store. On August 26, my wife placed a pot of water on the stove to boil. A few minutes later, she heard a loud cracking noise. When she went to the stove, she noticed a large crack in the counter top. We called Sears call center and made an appointment for repairs to be made. Without going into great detail, the repair date was set back 5 times. They finally informed us that the part was not due until October 26. The part arrived earlier than expected and the repairs were done on October 18. When the tech inspected the top, he informed me that the crack was not a thermal break but rather an impact break, meaning something was dropped on the stove. I told him that nothing was ever dropped on it, and that there are no signs of an impact on the top. He showed me some spider lines from the bottom of the top. And he told me that the damage may not have happened when the top cracked, that some time before someone dropped something on the top and weakened it to eventually crack. He gave an example that if he dropped his penlight flashlight on the top in the right way on the right spot, it could weaken the top, and eventually lead to its cracking. If thats the case perhaps the top was defective. After all, they are supposed to withstand some force. Now, I am not a tech. But my experience has always been that if you drop an item on glass enough to cause damage, it will leave some kind of a mark, whether its an impact mark, a chip, or crack on the surface, not on the other side. I have called Sears home services and asked to have a senior tech come out and re-evaluate the top. Its no doubt that he will re-affirm the other techs decision. I dont have my hopes up. The cost of the top was $392.00 which I had to pay. So much for extended warranties.
Do not. I repeat do not buy this appliance. I purchased a stackable Kenmore washer and dryer FIVE MONTHS ago from Sears and it has broken down TWICE! I have been without a W&D for nearly a month and all I get from Sears is a shoddy product and poor customer service. And delay, delay, delay. Go to Lowes or the guy on the corner. I am sure you will get a better quality product and customer care.
Do not buy any refrigerator from Kenmore. They do not stand behind their products. I have a two year old refrigerator (Kenmore elite refrigerator) that has rust spots all over the outside doors that should be a defect in the material but they refuse to do anything about it.
This seems to be a basic model without a lot of the features some other dishwashers have. I have to pre-rinse my dishes or I will end up with food particles all over my clean dishes. As long as I do that it works fine. I like the size of this dishwasher. I can usually fit all of my plates, saucers and bowls on the bottom rack without a problem. The top rack fits lots of glasses and cooking pots. I like the smooth white finish of this dishwasher. It is easy to wipe down and looks clean and simple. I bought it because it matches my Kenmore refrigerator perfectly. This dishwasher was a very good value in comparison to most other dishwasher models with special features and/or finishes. I didnt need all the bells and whistles, so this one was just right.
I love my dishwasher. Its the greatest thing since slice bread. With all its bells and whistles how can there be anything nicer than that. In the future I would definitely buy another Kenmore product like the one I have now. Just fantastic!
Paid $2300 for this Sears Kenmore elite refrigerator and less than 3 years old its total junk. Stopped working!! Had 5 different guys out to diagnose and fix it and all 5 appliance repair people said they cant fix it! Sears is the bottom of the barrel with quality anymore. Including their craftsman tools that are no longer made in America. CRAFTSMAN TOOLS ARE ALL MADE IN CHINA! That’s right, Sears has sold out to China (and their prices are still the highest). Never ever again will I ever even step into another Sears store! That’s how I feel after getting ripped off on this refrigerator! This week I have to go out and buy another refrigerator and take the $2300 loss!
We purchased the washer in July 2013. We did not put the washer in the new home until Oct. of 2013. It has had approximately 20 loads of laundry done in it. It senses, takes on water, agitates, drains and then it tries to spin but does not, just runs. I have to move the selector to drain and spin to get it to spin. I contacted Sears and Kenmore. They said we are responsible for repair even though the washer has had very little use.
We purchased Kenmore microwave and front load washer from Sears Canada 4 years ago for our new home. The microwave broke down and had to be replaced as service technician suggested it was too expensive to fix but was a better choice to replace. Our front load washer is vibrating and walking. It is darn near impossible to get someone to repair it as the Sears toll-free service operators tell me they no longer service in our area unless it is under warranty. We have a Sears appliance store in our city. We are in the process of building a new home. Having to repair or replace 2 Kenmore appliances in 4 years tells us something about Sears appliances. Will we be buying again from Sears? Absolutely not.
This Deluxe Stainless Steel 6 burner stove is a great grill to have and use. The assembly took me a few hours, but it was not hard. The directions were good except for the battery installation for the electronic ignition was missing from the directions. I carefully followed all of them, (I loved the way they packaged and labeled the nuts, bolts, and screws) and could not figure out why I had a leftover battery at the end. But I soon figured it out later. I was looking forward to using it but I had an issue with the regulator leaking. So, I had to call the companies support line and got a friendly young lady to send me a replacement. It took a little over a week, but then after I swapped it out, I was ready to grill! The grill's temperature ranged from 200 to 700 degrees! So, you must make sure that you adjust the temperature according to your needs because it could quickly turn that juicy steak into charcoal. It quickly and evenly cooked some chicken breasts that I put on the side of the grill to test it. There is a LOT of space to cook here, the description page mentions it is big enough to cook 28 hamburgers and I do not doubt it. I wanted to check out the rotisserie feature with a nice roast and it came out delicious and perfectly cooked. I did not think about it at first, but you must remove the top warming rack for the rotisserie to be able to spin. I recommend doing this before you start heating up the grill. Only two minor issues that I had was one of the little lights over one of the knobs is crooked, not a big deal but figured I would mention it and the electronic ignition doesn't work very well. I must keep pushing the button over and over to get it to catch. But that is my only real issue with this grill, otherwise I am quite happy with it and look forward to using it in the future. One last thing that I think is a great feature was the fuel gauge, at first I did not know what they were talking about, but then I figured out that when you put a full tank of gas in the holder it has a spring on it and as the tank empties it reflects this in a small gauge in the front of the grill, so you can actually see how much gas you have just by looking at the front of the grill. This way you can see if you need to fill it before getting halfway through cooking and run out.
I really love my washer because it isnt loud and disruptive while I am doing other chores or trying to focus on a specific task. Especially when you have small children napping a few rooms over, this is important. I have had no issues with this washer. It cleans my clothes perfectly and I never have to worry that the laundry wont get done due to malfunctions in this model. Its sleek and shiny, this washer is easy to take care of and needs very little cleaning to make it stay that way. I would definitely recommend. It was better than my last machine and I am so very happy with it.
The Kenmore washer cleaned clothing properly and operated in a quieter tone than some other washers I have owned. I never had issues with colors bleeding and was very happy with the performance of the machine. The machine looked very sleek, too. I have had other washing machines that had issues with the beeping when the cycle was finished, but no issues with this one. And it also fit the color scheme of my laundry room as well as it fit perfectly under my laundry room counter. I paid what I expected for a washing machine of such quality.
Works with no problems and Ive never had a problem. Glad it came with the house. I never thought doing dishes would be so easy. Im not sure how long it will work but think for years and then Ill get another one. Can hold my households dishes in for the day, I wait until night to use it. Five people live here, two adults and 3 kids so we use a lot of dishes throughout the day. Looks good. It dont try to stand out and just fits in. The price wast much and Id say it has a good value. Id pay about 45% more if I knew how much Id like it before I got it to be added to kitchen.
I bought on sale with a good deal and it was pretty cheap when I was on a very small budget and didnt realize the freezer was so little till one day I went to buy a lot of frozen foods and then didnt really have much room to put it. I just hope they make the freezers more bigger and I get a good upgrade soon. But the fridge side is so roomy and I like the built in ice maker and water.
My washer or dryers performance include being very reliable and definitely very tough on all types of stain removal on clothes. I have had it for over 5 years and still work very well. My washer or dryers reliability can fit all of my needed items, such as: underwear, socks, shirts and pants. I definitely recommend this washer and dryer to all of you. My washer and dryers appearance include big buttons and lots of cool options on it to really get the job done right. I definitely recommend this type of washer and dryer in the home. The perceived value of my washer and dryer is around $700 to $800. It is definitely worth the investment because it really does last a really long time and I approve this machine.
The lights in the refrigerator compartment would not shut off and it is starting to overheat and smell like burning plastic or wires. I placed a call to Sears for service and was told initially that the issue would not be covered. I explained to the representative that this could have been a serious problem resulting in property loss or death if a fire resulted. I told them that I had noticed many other complaints posted on the Internet referring to the same issue.I asked to be transferred to the recall department and spoke with a lady, who explained to me, after placing my call on a brief hold, that there was, in fact, a recall (Model: SF-46-515-R5). The telephone number I had called was 1-800-469-4663. I was told that it was a recall from LG. Apparently, they had made the refrigerator for Sears Kenmore Brand. The parts are on back order and when they are shipped, I will be notified and the service will be done free of charge.
Ive had my Kenmore refrigerator for over 15 years and Ive never had one issue. It is very efficient in keeping all my food and beverages cold. It also has two crispers, one humidity controlled to keep all of my fruit and vegetable fresh. And I love the top drawer to keep my deli meats and cheeses.
Now considering replacement as continued use over 8 years necessitates a new unit. Washer leaks through the front door, have to keep a towel on floor. Lint in dryer builds up too fast and is hard to clean. Sears now closed doors, no manufacturing agent available.
This Kenmore series 700 washer is one of the worst washers Ive ever used. The countdown timer is rarely correct, hardly gets comforters completely clean, ie dry spots on it AFTER you take it out of the washer, which leads me to it NOT washing items completely. I could watch clothes float on top of the water while the agitator spins on the bottom, hence not cleaning them. Unless you use the DEEP FILL option for everything, it doesnt seem to get stuff clean. The only thing I like about it is the size of the washer drum, but if it doesnt clean like the old school washers do, then I may as well just do my wash at the local laundry mat.
The Kenmore Microwave was expensive when we purchased in 2015 but has proven to be reliable. Cooks foods evenly with the turntable. Easy to clean and easy operation. The black color looks good with our black appliances as well. Easy cleaning and well designed microwave and I would highly recommend the Kenmore brand to my friends and family.
I like that it cleans really good and the spin is really quiet and silent. It can hold a lot of clothes and I also like that a lot. It is very reliable and convenient for anyone to have. It is really easy. Its really good and awesome. It is very white and pretty, a nice asset to my home. Very clean looking and I like that the door of it is on a unique spot. It makes it look so much better. It cleans the clothes - that is the first thing that comes to mind. Everyone should own one of these.
Need ice maker. It runs pretty good. I didnt think it would be that good but it was. It holds a lot of food indeed. Lot of room, very quiet motor, didnt use up a lot of power, really great fridge. The size is very big. Have 4 kids so I need a lot of food to stock. Very good shelf space. It didnt cost much money. It provides me some great reliability. Love it so so much. Its stainless and very sleek. My old fridge was white and stained really fast. Now this one is easy to clean, easy to store, easy to use. Its just a really great refrigerator. I like the value. Its most expensive but its very reliable. I got it very cheap and I really love their fridge raider. Thank you very much Kenmore for making a great product.
After 30 years with previous Kenmore washing machine we decided to purchase a kenmore as a replacement. We did not need something that was real high tech so we went with a basic machine that did what we needed at a very competitive price.
Poor Ice Maker performance on our Kenmore model 106.5113 Refrigerator (Purchased April 21st, 2015). We are dissatisfied with the quantity of ice our new Kenmore refrigerator produces. We called Sears for a repair technician to come out and look at the unit. The technician explained the Sears no longer offers a repair service for these units and he was a third party contractor. He couldnt find anything wrong with the unit and said the new unit is not as good as the old ones. He suggested the accelerator option to force the refrigerator to make ice faster. I told him we tried that and even in accelerator mode, it only fills about one-half of the ice bin in twenty-four hours. We usually do without ice about midday. Our last Kenmore lasted 24 yrs and until the day it died it still would fill the ice bin in less than 24 hours. I wish I would have had it repaired now instead of this piece of junk. His only advice was to use accelerator mode. This is an indoor ice maker and it is very inferior to our previous machine if thats the case. We use to fill a small ice chest with our old machine and it would be full again in a few hours. I dont ever remember this thing ever being full. I gave their service department a poor review so they called me back for a follow-up and said that Sears didnt make Kenmore anymore and I would have to contact the manufacturer. They said this was a Whirlpool unit, gave me their number. I called Whirlpool and they said they didnt make the unit either. Im going back to the store for a refund. No wonder Sears is struggling these days. What a nightmare!
Purchased about 13 years ago so I realize things can start going wrong. This was my first (and last) glass top range as I had always wanted one. The heating is not stable. Of course being electric, it does turn itself on and off but that just regulates the temp of the element not your pan. Hard to keep clean especially if you spill something that has sugar in it, like bbq sauce, and it burns on as you still have to cook and burner takes a while to cool. I grew up using gas stove/oven at home. Upon moving around, I have come to get used to electric and when glass tops came along, I really wanted one. I am over it now. Ready to get gas back.
I had my washer and dryer for 8 years and they never let me down. I have 2 boys that are very messy and are rough on clothes so for them to hold out and work as good as they did was a blessing for a single mom who cant just go buy new things. When it came time to do laundry I was ready cause I knew I wouldnt have to do anything over again and again. No putting it back in for another ten mins and was always done right. I would buy them over and over again, I would make sure my family got them cause they work like a cleaning beast.
My wife and I have been faithful Kenmore customers for 15 years (as were both of our parents) UNTIL NOW. Moving into our new home 7 years ago, we bought a top of the line, matching Kenmore Elite HE4 washer and dryer. They were more expensive than the competition, but looked great and had amazing features.The dryer had a recurring issue that took 4 service visits and approx. $500 in repairs. We thought, Must have got a rare lemon. But in December, the washer stopped mid-cycle with an ERROR F6. As good customers, we called Kenmore service and a repair technician came out to fix it. He switched out the Control Board. Next day, the washer stopped again, ERROR F6. A second repairman came out and replaced the Control Board Wire Harness. Two weeks later the washer stopped again and repairman came out to explain how we needed a Motor Control Board and new motor. THIS HAS HAPPENED SIX TIMES!!! And the washer is still not fixed.We were convinced early on that we should purchase a service protection plan from Kenmore and if they couldnt fix it, Kenmore would replace it. But as of today, they want to send out a SEVENTH service repairman to try to fix the issue. My wife and I have been on the customer service hotline for 3-4 hours collectively, and had to take off from work for six days and rearrange our schedule to accommodate Kenmores technicians on six different days (with six different technicians) with no resolution. Kenmore Customer Service continues to give us the runaround and will not replace the washer as promised through the service agreement, nor will they give us a managers name to resolve the issue. This has been the most infuriating experience of our lives. If Kenmore will not resolve this issue immediately, we intend to spread the word of our experience on every social media outlet we can find. Our friends and followers on Facebook, Twitter, Pinterest, Tumblr, Blogger and Instagram will soon know about our experience.
Our kenmore bottom mount refrigerator Type BMA 19F is leaking water on the hardwood floor. The refrigerator is not even 2 years old. What do we do? This could wreck our floor and of course the warranty is finished.


