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Kenmore Appliance Troubleshooting
Their trusted performance continues to be awarded by those who know them best, the consumers who have welcomed Kenmore into their homes for over 100 years.
Dishwasher Troubleshooting
DISHWASHER DOES NOT RUN
It is normal for the dishwasher to repeatedly pause several times during a cycle.
If the Start!Resume or Smart Display status bar light is blinking, push START/RESUME and close the door within 3 seconds.
Be sure the door is closed and latched.
Be sure you have selected a cycle.
Be sure there is power to the dishwasher. A circuit breaker or fuse may have tripped.
If lights other than Start/Resume blink and the unit will not run, you will need to call for service.
CYCLE RUNS TOO LONG
To use less water and reduce energy consumption you will encounter cycles that typically run for up to 3 hours.
A water heater setting of 120°F (49°C) is best, the dishwasher will delay longer while heating cooler water.
Some options will add time to the cycle.
Try the 1 Hour Wash cycle.
Run the hot water at a faucet close to the dishwasher before starting the cycle.
DISHWASHER NOT DRYING
Plastic and items with nonstick surfaces are difficult to dry because they have a DRYING porous surface which tends to collect water droplets.
Towel drying may be necessary.
Use of rinse aid along with the Heated Dry option is needed for proper drying.
Proper loading of items can affect drying.
Glasses and cups with concave bottoms hold water. This water may spill onto other items when unloading.
Unload the bottom rack first.
Load these items on the more slanted side of the rack for improved results.
WILL NOT FILL
Be sure the water is turned on to the dishwasher.
Check that the float is free from obstructions.
Check for suds in the dishwasher.
If foam or suds are detected, the dishwasher may not operate properly or may not fill with water.
ODORS
If the dishwasher is not used daily, you can run a Quick Rinse cycle with the partial load daily until a full load is ready to run, or use the Top Rack Only option (on some models) for partial loads.
Run a vinegar rinse through the dishwasher by putting 2 cups (500 mL) of white vinegar in an upright glass measuring cup in the lower rack. Run a normal cycle with the Heated Dry option turned off. Do not use detergent.
LEAKING WATER
Be sure the dishwasher has been installed properly and is level.
Suds can cause the dishwasher to overflow. Measure the detergent accurately and use only detergents designed for use in a dishwasher.
Less detergent is needed in soft water. Try another brand of detergent if sudsing continues.
To avoid rinse aid leaking from the dispenser, be sure the lid is securely attached and avoid overfilling.
Dryer Troubleshooting
Clothes are not drying satisfactorily, drying times are too long
Lint screen clogged with lint. Lint screen should be cleaned before each load.
The Air Only cycle has been selected. Select the right cycle for the types of garments being dried.
Load too large and heavy to dry quickly. Separate the load to tumble freely
Fabric softener sheets blocking the grill. Use only one fabric softener sheet, and use it only once.
Exhaust vent not the correct length. Check that the exhaust vent is not too long or has too many turns. Long venting will increase drying times. Make sure vent is not crushed or kinked.
Dryer will not run
Door not closed completely. Make sure the dryer door is closed completely.
PUSH to START button not pressed firmly or held long enough. Press and hold the PUSH to START button until you hear the dryer drum moving.
Incorrect power supply. Electric dryers require 240-volt power supply. Check with a qualified electrician.
Wrong type of fuse. Use a time-delay fuse.
Unusual sounds
Dryer had a period of non-use. If the dryer hasn’t been used for awhile, there may be a thumping sound during the first few minutes of operation.
A coin, button, or paper clip is caught between the drum and front or rear of the dryer. Check the front and rear edges of the drum for small objects. Clean out pockets before laundering.
It is a gas dryer. The gas valve clicking is a normal operating sound.
The four legs are not installed, and the dryer is not level front to back and side to side. The dryer may vibrate if not properly installed.
Cycle time too short
Automatic cycle ending early.
The load may not be contacting the sensor strips. Level the dryer.
Use Timed Dry for very small loads. Change the dry level setting on Auto Dry cycles.
Increasing or decreasing the dry level setting will change the amount of drying time in a cycle.
Lint on load
Lint screen clogged. Lint screen should be cleaned before each load.
Stains on load or drum
Dryer fabric softener not properly used.
Add dryer fabric softener sheets at the beginning of the cycle.
Fabric softener sheets added to a partially dried load can stain your garments.
Drum stains are caused by dyes in clothing (usually blue jeans).
These will not transfer to other clothing.
Odors
You have recently been painting, staining, or varnishing in the area where your dryer is located.
If so, ventilate the area. When the odors or fumes are gone from the area, rewash and dry the clothing.
The electric dryer is being used for the first time.
The new electric heating element may have an odor. The odor will be gone after the first cycle.
Gas Grill Troubleshooting
The Tank
Modern propane tanks, mandated by the government, contain an Over Fill Prevention (OPD) Device. This makes it so a propane tank cannot be overfilled. Rarely, the OPD on your propane tank can be damaged causing the tank to work incorrectly.
Fuel Hose and Regulator
The output of a propane tank or your natural gas line is much greater than you need for grilling. The regulator controls the amount of fuel that can flow to your grill. This attaches to the tank (or natural gas line) with a flexible hose with an O-ring to create an airtight seal. Regulators are preset by the manufacturer and should not be adjusted by you. If you look at your regulator you will notice a small vent hole in the center. Common problems are clogged vent holes, which can cause irregular fuel flow and can lead to trouble. Usually, you can clear it by tapping or blowing into the vent. Other problems are fuel leakage caused by a worn or damaged hose or O-ring. To determine if there is leaking mix dish soap and water in equal parts and coat everything from the tank to the control valves with the mixture and see if it produces any bubbles. The tank needs to be connected and on but the control valves off. If you find a leak, replace that part.
Control Valves
The controls valves regulate the flow of fuel to the burner. Each burner on your grill has a control valve. You cannot repair a bad control valve and if need be, you should replace the whole unit. Before you do, however, remove the control valve from your grill and inspect it. Like other parts of your grill, insects love to climb in here to nest. At the center of the control is the orifice. The orifice controls the flow of fuel and can become clogged. If it is, use a thin wire to clean out. Make sure you put it all back together the way you found it. Without the orifice, you cannot regulate the amount of gas flowing to the burner and run the risk of explosion.
Venturi Tubes
The venturi tubes connect the control valve to the burner(s) and mix the fuel with air to provide the flame. To do this, there is an open gap in the fuel line that can easily become obstructed. Insects, especially spiders, commonly nest here. The best solution for this is to wrap the venturi tubes with an aluminum screen that will not block the airflow but will keep the critters out. Many grills come with protected venturi tubes. Another common problem is a misalignment of the venturi tubes with the burner. Typically the venturi tubes are simply placed in the fuel line and can get knocked out of place. The venturi tubes have adjustable shutters and they may need an adjustment to regulate fuel flow.
Burners
Burners come in many shapes, sizes, and materials. Burners range from aluminized steel at the low-end to cast brass and stainless steel on the high end. Low-end burners will typically last about three years under normal circumstances. Because the burner is inside the grill, it tends to get coated in burnt grease and can corrode quickly. Inspect and clean your burner regularly to avoid problems. If the burner is damaged or too heavily corroded, you will need to replace it. Get the same size and shape of the burner but consider purchasing one of a better quality metal if possible.
Barrier or Radiant
In between the burner and the cooking grate is a barrier, also called a radiant. It is supposed to absorb and release heat evenly to the cooking surface. The barrier protects the burners from drippings and creates a place for grease to collect and burn off. It may be constructed of lava rocks, ceramic briquettes, or metal plates. These need to be replaced periodically as they become crusted with burnt grease and food; this can eventually create an unpleasant flavor on foods. Porous lava rocks tend to need replacement more often. Metal plates can typically be cleaned and used for a longer time. Inspect your barrier. If it is broken up, heavily coated, or simply not creating a sufficient barrier, consider replacing it.
SOURCE: thespruceeats.com
Microwave Troubleshooting
Frequent Causes for a Kenmore Microwave to Not Work
Before you investigate why your Kenmore microwave isn't working, you should make sure that the plug is plugged in correctly and that the outlet is working. If the plug and outlet are operating efficiently, then that most likely means that the fuse has blown. If you are using your microwave a ton and there's a bunch of currents passing through the microwave, the line fuse can blow because of all of these currents. If the line fuse is blown, that's why your microwave isn't working. It is recommended that you have a licensed technician check and replace your blown fuse. In a Kenmore microwave, there are thousands of volts of electricity running through it, even when the microwave is off. There's potential for an electric shock if you don't know what you're doing when it comes to replacing electronic components in the microwave. The technician will know where the Kenmore Elite microwave fuse location is when fixing the appliance. That's why it is best just to have a licensed electrician do the job for you.
Main Control Board: Kenmore Microwave No Power
Sometimes the main control board of the Kenmore microwave can be defective, but this is a highly unlikely reason if your microwave isn't working. Most Kenmore microwaves are tested before they leave the factory, so there shouldn't be any defective parts. If everything is working in your microwave, though, it could be the control board. You should have a licensed technician handle the Kenmore microwave repair because you can be shocked if you don't know what you're doing. Licensed technicians will be able to replace the main control board of your Kenmore microwave with no issue whatsoever.
Thermal Fuse
Another reason why your Kenmore microwave might not be working is that the thermal fuse has cut off. This happens when your microwave overheats and then the thermal fuse blows. Thermal fuses can't be reset if they're blown, so you have to replace them. This is something that a licensed technician can fix quickly. If your fuse is always blowing, it's best just to get a new microwave.
Range Troubleshooting
Entire Range Won’t Operate
If none of your range’s functions will operate, ensure that its power cord is firmly plugged into the outlet. There may be an issue with the power supply to the appliance, so examine your home’s fuse box or circuit breaker. Replace any blown fuses or reset the circuit breaker if necessary. If there is adequate power to your range but it still won’t turn on, its service wiring may be incomplete. Contact Kenmore at the number listed in your owner’s manual for assistance. If you are trying to use the oven portion of your range and it won’t operate, make sure that the time is set on the display clock. The oven won’t turn on if the clock hasn’t been set.
Cooktop Element Doesn’t Heat
If the elements on your smooth cooktop won’t heat or aren’t heating evenly, check that you’ve turned the correct control knob for the element you want to use. The elements may seem not to heat or may seem to heat unevenly if improper cookware is used. Avoid lightweight or warped pans that don’t distribute heat evenly. Opt for flat, even, medium- or heavy-weight pots and pans, which heat more evenly, so food isn’t likely to burn.
Abrasions on Cooktop Surface
If you notice marks on the smooth cooktop surface of your range, they may be abrasions or scratches from rough food particles that get trapped between the surface and your cookware. These marks don’t affect cooking results and usually fade over time, but you can avoid them by wiping down the cooktop, and your pots and pans, before cooking. Abrasions may also appear on your cooktop’s surface if you don’t use the proper cleaning products to clean it. Choose a cleanser designed specifically for ceramic-glass cooktops and buff it with a nonabrasive sponge or cloth. If your cooktop has discoloration, it may be caused by food that has boiled over and been cooked onto the ceramic glass during cooking. A razor blade scraper can remove the debris. Mineral deposits from food and water can also discolor your cooktop surface. Use an appropriate cleaning product to remove them.
Range Isn't Level
If your range doesn’t appear level, examine the floor beneath it to ensure that it is level and stable enough to support the appliance. Contact a carpenter or contractor to strengthen the floor if you notice it is sloping or sagging. Your range may not be level if it was poorly installed, too. Set a rack in the center of the oven and place a level on it. Adjust the leveling legs at the bottom of the range until the level indicates the problem has been corrected. Keep in mind that the alignment of your kitchen cabinets can make the range appear like it’s not level. Cabinets should be square and allow clearance for the range.
Refrigerator Troubleshooting
Refrigerator or Freezer Not Cool Enough
When the refrigerator and freezer are not cooling, first check if the machine is plugged in and powered on. Then, check the temperature controls to see if they are set properly. Next, verify the machine has not been set on demo mode, which stores use to keep the lights and display on without wasting electricity on cooling. To turn off demo mode, check the manual for your specific model. Also, ensure the device is not being used somewhere too warm as these refrigerators cannot work properly in temperatures above 110 degrees Fahrenheit.
If these solutions don't work, consider whether the machine has had enough time to cool off. If the refrigerator was recently plugged in, if the doors were left open for an excessive period of time, if the temperature controls were recently changed, if the defrost cycle just ran or if a large quantity of food was recently added, the device might just need time to cool off again. It can take up to 24 hours for a refrigerator to cool completely from room temperature and up to half an hour to cool completely after a defrost cycle.
When the refrigerator is warm and the freezer is cold, check that the vents running from the freezer to the refrigerator are not blocked. You may also want to check that the refrigerator is not too full as this blocks the air from circulating properly.
If you find that none of these solutions correct your temperature problem, you may need to contact a professional as there may be an internal problem with the refrigerator.
Moisture Inside or Under the Refrigerator
A small amount of moisture is normal in a refrigerator. If your refrigerator, particularly the defrost drain pan, is excessively wet, it could be that the doors have been left open, that the room it has been stored in is too humid or that the defrost cycle recently completed. In these cases, wipe up the moisture with a towel and ensure the doors are fully closed.
If the defrost pan overflows, possibly resulting in water collecting under the crisper drawer or under the exterior of the refrigerator, it could be blocked by debris or ice. If the drain looks frozen over, you can try to defrost the drain with a hair dryer or by pouring a small amount of warm water in it. If this does not solve the problem, the tube or defrost pan may need to be replaced by a professional.
If the water is dripping from the back of the refrigerator or under the crisper drawer but the defrost drain pan is not blocked up, a leaking inlet valve or water system tubing could be the reason. These will also need to be replaced by a professional.
Icemaker or Water Dispenser Problems
If your icemaker is not producing enough ice, you could need more ice than your machine is able to produce, which is approximately 100 cubes in a day. Your freezer may also be too warm to produce ice properly, usually because the door has not been closed completely, the machine was only plugged in recently or the freezer temperature is set too low. Alternatively, the water hose may not be connected in the back properly, the hose may be kinked or you may not have enough water pressure in your home. To solve these problems, you can check the hose connection and ensure there are no kinks, but you may need to hire a plumber to increase your water pressure.
On the other hand, if the machine is not making ice at all, it could be due to the reasons above or because the icemaker is not turned on, the ice-detecting sensor is obstructed or the icemaker shutoff arm is obstructed. If fixing these problems doesn't correct the issue, your icemaker could be broken and may require a professional repair.
When the refrigerator is not dispensing any ice, it could be because the doors are not closed properly, the dispenser chute is blocked, the dispenser display panel is locked or because there is no ice in the machine. If none of these problems caused the issue, you may need a professional to come and repair the dispenser motor.
Washer Troubleshooting
Bad lid switch
If your washing machine does not stop every time you open the lid, your lid switch is bad. You may have to replace the lid switch.
Clogged waste hose
If your washing machine does not drain the waste water, the waste hose might be clogged. If the waste hose is only clogged, repair is as easy as removing and unclogging the waste hose.
Bad drain pump
If the waste hose has no clogs, the problem may be a bad drain pump. The drain pump could have a clog in it, too. Since the drain pump has a translucent cover, the clog should be visible.
If removing the clog in the drain pump has no effect, there may be a problem with it.
Bad pump motor
If waste hose installation guide and the drain pump installation guide did not solve the problem, it may be the motor. Since the motor provides the drain pump with the power to drain, the motor will have to be replaced.
Broken drive belt
If your drive belt is broken, the motor cannot turn the tub.
Bad tub motor
If your motor is not working, you will have to replace it. Make sure the washing machine is unplugged from the electrical outlet.
Water Heater Troubleshooting
RUMBUNG NOISE
In some water areas, scale or mineral deposits will build up on your heating elements. This buildup will cause a rumbling noise.
SMELLY WATER
In each glass-lined water heater there is installed one anode rod for corrosion protection of the tank. Certain water conditions will cause a reaction between this rod and the water. The most common complaint associated with the anode rod is one of a "rotten egg smell." This odor is derived from hydrogen sulfide gas dissolved in the water. The smell is the result of four factors which must all be present for the odor to develop:
A. A concentration of sulfate in the supply water.
B. Little or no dissolved oxygen in the water.
C. A sulfate reducing bacteria within the water heater. (This harmless bacteria is nontoxic to humans.)
HIGH TEMPERATURE SHUT OFF SYSTEM
The water heater has a high limit shut off system with a reset button located on the thermostat.
HYDROGEN GAS
Hydrogen gas can be produced in a hot water system that has not been used for a long period of time (generally two weeks or more). Hydrogen gas is extremely flammable and explosive. To prevent the possibility of injury under these conditions, we recommend the hot water faucet be opened for several minutes at the kitchen sink before any electrical appliances which are connected to the hot water system are used (such as a dishwasher or washing machine). If hydrogen gas is present, there will probably be an unusual sound similar to air escaping through the pipe as the hot water faucet is opened. There must be no smoking or open flame near the faucet at the time it is open.
NOT ENOUGH OR NO HOT WATER
In a new installation, the water heater may not be properly connected. Make sure the cold water supply valve is open. Review and check piping installation. Make sure that the cold water line is connected to the cold water inlet to the water heater and the hot water line to the hot water outlet on the water heater.
Kenmore Appliance Troubleshooting
Kenmore appliance problems
Kenmore appliance broken
Kenmore appliance issue
Kenmore appliance difficulty
I was raised with a Kenmore washer and dryer, always in our home. My mom and dad started the tradition from my youth. When I got married, I got a Kenmore washer and dryer Of course with the changes within the Sears family, the service has changed but the quality remains. At one time my husband and I found a deal on a GE washer and dryer, it wound up being the worst purchase we ever made. I plan to stick with Kenmore.
Always worked good. Had no problems with it. Easy to work with. Kids could do it too, easy instructions. It had a warranty. We are a big family. It tell me when its done. We use it almost everyday. Dries good, never had to do loads twice in dryer. Looks good, easy to move around, good color on it. Nice people to deal with. We will buy another one someday. We got a good deal on it, was on sale. Nice salesman, good delivery.
The Kenmore Refrigerator was quality. It always kept things cold and frozen and never really gave much trouble. Ice maker was a plus once I hooked it up. Its too costly to have tech to do it. But the biggest issue was the door shelves and shelves within the refrigerator itself, they werent put together very well and were held up by plastic tool notches that slipped out too often and made a mess when they did. The door shelves need improvements, both in strength of the shelf itself but definitely in the way they are connected to hold weight. Nevertheless, the Kenmore Refrigerator has met my expectations.
Its a very good & reliable dishwasher. Never had any problems. Always works. Bought it 2 years ago. It has been a great dishwasher. Excellent! It has a very large opening to hold your dishes & silverware. Couldnt ask for more space. Definitely is spacious! Always have room for dishes. It looks very good in our kitchen. Sharp looking & matches our other appliances in our home. Couldnt ask for a better looking dishwasher! Very happy. This is a very good value dishwasher! Definitely a good value for the price. I searched & looked for the best value and price and this as the best one for the price. Good dishwasher.
I love my refrigerator. It is big enough just for what I need and it is clean and simple looking, keeps my stuff fresh and crisp for a long time and my freezer cold for a long time. It has not crapped out on me yet and hopefully wont. I just wish they had different colors. I havent seen a black one yet in my model. But I am pleased with the model that I have and would not change it unless it stops working.
We have had our freezer top fridge for over 15 years now. Only issue we had when we first bought it was trying to squeeze into our narrow doorways in the house into our kitchen. Its just now starting to go and needs to be replaced. So, with proper care, a new one could last for at least 10 years.
I purchased a Kenmore 111.7121 and it died within 24 hours of receipt. Called Kenmore. They informed me they could have a tech out on Saturday (4 days w/o a refrigerator) and for some reason they think that is acceptable... They dont have a food spoilage policy which is very poor due to the amount of poor products they are producing. It is very sad, everyone is still hoping and praying Kenmore name returns back to their original great products from the past.
It was very simple and easy to use. Put it on what time you wanted it to run (or by type) and hit the start button. It also would sound when it was drying. It was nice knowing it was time to get my clothes out. I hate wrinkles. When I had my Kenmore dryer it was constantly being used. I had 4 kids and 2 adults to do laundry for. The only time it didnt dry the way I wanted is when the lint trap was full. Sometimes I would have to dry towels twice; I have thick towels. My Kenmore was white all over. Front loading, easy open and easy close. The control panel was on top extension. It made a clicking noise as you turned the knob. Writing on the panel was black and if I remember correctly brown. It did show dirt easily, so I was constantly having to wipe it down. I honestly dont remember what I paid for it. I know that it was the best value at the time. I know that I never did regret getting it or the price I paid.
Kenmore range (model # 790.91413010) was purchased in March of 2011. A week or two later, the front control panel on the range fell in. Sears brought another range in the same model out and now this range has the exact same defect. Sears wants us to pay for the repair since warranty is no longer valid. I feel that this is a manufacturers defect or installation defect of the control panel, not something that the consumer should have to be accountable for. Sears/Kenmore needs to be held accountable for their products!
I would certainly recommended this product to friends and family. I bought both a washer and dryer combo a year and a half ago and no problem with either. I had a Kenmore washer before and no Kenmore is a excellent brand name to buy.
We purchased a brand-new Kenmore refrigerator on Aug. 16, 2017. The refrigerator section failed in April of 2018. The “JAZZ” motherboard and damper module were replaced under warranty. Two years later, April 2020, the refrigerator is dead again. Verified via built-in diagnostic tests that the compressor and fan were functional when commanded. Chose to replace the JAZZ board myself, but that didn’t solve the problem. It is likely the thermistor is bad, but due to the stupid design, I’m forced to buy a complete wiring harness as the thermistor is assembled as part of the harness and cannot be purchased separately. Pure foreign-made junk. Buy American-Made! Don’t buy Whirlpool/Kenmore, lest you enjoy throwing out $100 in food every two years in addition to shelling out $300 in parts every two years (more if you are not a DIY person). Our old KitchenAid lasted almost 20 years. I think some of these manufacturers need a class-actual lawsuit to incentivize them to build quality appliances, and back them with a 10-year warranty.
I purchased a kenmore elite washer and dryer approximately 15 months ago, with a 1 year warranty. And immediately this LE sign came up on the washer. I figured that it was way more technologically ahead than my prior machine so I figured I wasnt using right. The past 15 months my wife has had to run the clothes through the machine twice. Because they would wash then the machine would shut down right before the machine would start its final spin, the clothes would be loaded with water and require a 20 minute run to complete the process. I now had to find out the hard way that there was a serious issue with it and paid 400 dollars for an extra year warranty. On top of all this, Sears continues to take their sweet time and changing the service date.My prior machines lasted me 12 years. This washing machine was personally my worst investment. And the biggest waste of money, time and patience. And I will never purchase nor recommend kenmore to anyone!
Our Kenmore Elite high efficiency top load washer just had a recall and no longer has some of the features we initially paid for. But there are more reasons to avoid this product. There is a rust issue thats now eating into the enamel of the washer at the liquid bleach inlet of our two year old washing machine. Yesterday, based on some other reviews I read while contemplating my two cents, I checked the water temp when the machine was placed on a warm rinse. Guess what? Its cold water. This machine is disappointing and so are the responses given by Sears when you contact them with the concerns. No longer covered by manufacturers warranty. True. Didnt purchase extended warranty. True. But what about product integrity? Product expectation? This washer is disappointing. Ive been a loyal customer for years, but sadly my loyalty has been eroded with inferior products and service.
I have always had a Kenmore washer. They are very reliable & durable. Service from Sears is also reliable plus trustworthy. Prices are good, compared to Maytag or GE. I prefer Kenmore over all other brands. Kenmore offers top loading, front loading & compact units for smaller spaces. Sears stores are available in many areas, that carry Kenmore products.
I have had this washer for over 13 years and it is still working great. My husband changed out one of the belts that only cost maybe $20. Great washer. Like I said I have owned mine for as long as I lived on my own. It is such a good washer I will repair before buy a new one. So far only replaced a belt on it. I hear of new washers stinking from odor. Makes me scared to buy the new HD washers. The washer is loyal and has had no big problems. I do not get why anyone wants a newer one that gets bad odors. These older machines have no worries of odor. It just cleans your clothes. We got ours at a close out sale. We paid $400. We have had this washer for over 15 years. Only one problem... the belt broke. My husband fixed it for $20. Total cost of machine $420 - you cant beat that.
The product dries everything very well. It has enough categories to cover all different types of clothes and fabrics. I have never had any problems drying blankets or loads of towels, let alone standard loads of clothes. It is very easy to use, just pick your setting and push the button. The sensors know how long your load needs and will set the timer accordingly. It also has a classic appearance that fits in with any laundry room. While the controls are modern, the body remains fully classical and never grows old. Also, it doesnt use that much electricity and will chime when the load is done. It does its job every time without fail. What more could you ask for in a dryer?
I do not recommend anybody buying Kenmore products from Sears. They seem to care if you have problems but all theyre doing is giving you the runaround. They use ARS for their warranty claims and which they are rude and just plain liars... I have taken a day off work as they require a 9 to 5 window for an appointment.After calling Sears three times during that day to say I havent heard from the contractor all three times they (Sears) confirmed yes he is coming. The last time I contacted ARS myself as now Sears is closed. They told me he wasnt coming, so a day off work wasted... This has been going on for 4 weeks now, so my conclusion is I threw the Kenmore range out of my house and purchased a different brand. Take my advice. Do not buy Kenmore products. You will be disappointed if something goes wrong.
Profoundly bad experience with this Kenmore Series 100. Dryer handle broke 1 week after bringing it home. Washing machine is stunningly bad. I have to wear white for my job and I have to run 3 cycles to get my clothes clean. This experience has led me to refurbish my old machines and expect to see another 20 years of AMAZING quality from my laundry machines. I will NEVER BUY KENMORE AGAIN.
I liked the size of the Kenmore refrigerator. Its not too big, but its still able to fit all the food I would like. I really like how simple it was, and what it looked like. I really like the color of it, and that it has an ice maker. I like that it has a place to put cheese, and a place to put butter, fruits and vegetables. Its very functional and I thought it would be perfect for my family. It wasnt too horribly expensive too. I wish it had a water maker attached though. Its also not as easy to clean as I would like. I would also like for it to have the ability to change the temperature in certain places.
We Always have been happy with Sears Kenmore Elite and they have lasted us for a long time. However We have not been able to find Kenmore at Lowes or Home Depot. So if Selected to earn or win a washer I would like to have a front load washing machine. I studied the features and like features of the Whirlpool washing machine.
It worked well. It was of the low end models but worked amazing. There was little to not be happy with except it wasnt a fancy fridge and small freezer space but overall was a very good fridge.
I had a Kenmore top loading washer with a dryer for about 10 years before the washer died. Both units were great and without issues. Our replacement washer/dryers were also Kenmore. Both front loading machines. Still love them!
Kenmore high efficiency washer - This is the loudest machine ever. It wrinkles and eats clothes. It is now leaving white stains on darn clothes. Ive always bought Kenmore products. Never again. Very disappointed.
Will never buy another Sears product. Our went out and it was just over a year old. We were told by Sears a repair person couldn’t come out for a week and a half (meaning I would worry about our safety considering it was a gas water heater and would spend the Christmas holiday with company and no not water). I looked on Sears website and it says if your gas hot water heater goes out, it should be looked at immediately. Very concerned we called a local company in our hometown and they came right away. They said it was a (Sears) manufacturer defect and it actually caught fire and we were lucky our house did not catch fire. I had the hometown company fix it of course. I called Sears to tell them we had it repaired and wanted reimbursement.To make a long story short, there have been many phone calls and transfer of calls when I was finally able to get a response that Sears will take care of it but I needed to fax my repair receipt. I faxed the receipt over a month ago and no response. I called again yesterday and today and another hour or so on the phone, Sears tells me they won’t reimburse me because I didn’t order the parts from them! So I guess I was supposed to risk my house burning down and go a few weeks without water so that I could order their part?! Unbelievable. Please, please, please everyone do not buy Sears products. I have now figured out this could very well be a thing where Sears purposely delays the repair so that you have it repaired elsewhere and they get out of providing the repair and costs them nothing. I was given a list of different Sears department phone numbers and I called all of them and got nowhere. My last number to call is the Corporate office but I don’t think I have the energy to call again and Sears has already took hours of my time. I have always been a good Sears customer but I am done with Sears. It is obvious they don’t care about their customers or their safety. This probably would have cost Sears less than $100.00 so I am not sure why they went through such lengths to not reimburse me. I rarely post on Facebook but I thought it was worthy enough to warn people. I do care about the customers safety and fair treatment unlike Sears. So long Sears... hope it was worth the $100 you saved.
I grew up in a family that always used Kenmore appliances so my owning them is just natural. The Kenmore name carries the value. And people I talk to and with feel that Kenmore is a workhorse that makes it a good value. I have kids and animals so laundry is a daily chore. I like that I can wash jeans, towels, blankets and comforters and they come out clean and unharmed. Theres too many times I have used washers that dont always clean consistently but this is one of the best and most reliable. It is very nice looking, too. I have a laundry closet right off my kitchen and it fits in well with my other appliances when the closet doors are open. The dials are sleek looking and very easy to use.
Works good. Ive used this brand for years and only had a few problems. I would recommend to everyone. My daughter also purchased a Kenmore Elite fridge. Size was perfect to fit under an overhang. Couldnt ask for a better fit really. My daughters fridge fits in her house great to just the right height. I love the clean appearance of the brand. It goes with my kitchen and my daughter fridge is a good look to her kitchen. I will buy this brand in the near future and my son bought, too. The price of this fridge was great. I continue to buy this brand and refer to others as much as possible and my daughter shares with her friends.
We have a side by side and we have never had any problems with it. We bought it about three years ago. It has an automatic ice maker and pure water to drink. I would recommend it to anyone that would ask me about our refrigerator.
My Kenmore Self-Cleaning range is 5 years old, and about two years ago, I noticed the oven racks were falling out of the groves. The oven box seems to have bowed out and the racks fall out and do not fit anymore. I assumed Sears would take responsibility for this as this should never happen. When I brought the problem to them, they said I must buy new racks costing about $150.00 and that there was no recall on this problem. I think this is unfair and irresponsible on the part of Sears to not recall these ranges or at the very least, replace at no charge the racks.I have been a faithful Kenmore customer for over 30 years, but I will never buy another Kenmore appliance or any appliance from Sears again unless they do the right thing and correct this problem. Without proper fitting racks, the oven is virtually unusable, not to mention a safety hazard as hot items placed on the racks can cause injury when the racks fall out of the groves. I have been burnt more than once due to this. Shame on you Sears!
Great. It was what I needed. Get all the dishes done at once, make the job a lot easier. Always can depend on it when you are behind on your dishes to get the job done. A great way to make sure everything gets done on time: Start it up at night. When you wake up in the morning your dishes will have that fresh clean smell and ready to be used. Its get tough spots undone. Bad and good experience at that same time because the quality was not what I thought it would be. It still got the job done.
We have had both our washer and dryer for over 10 years. They are worry-free appliances with consistent high performance. I would definitely recommend Kenmore products. Very reliable. Able to wash and dry a large volume of clothes at one time. Attractive looking and hard working. The appliance size fits in nicely in our laundry area. They are also very easy to use and pretty quiet to use. Both the washer and dryer were very affordable and I would not hesitate to purchase a Kenmore product in the future. We have had no service issues ever aside from ordering replacement pieces. The appliances are over 10 years old and are used constantly!
Kenmore has definitely met my expectations. It was the existing refrigerator in the house when I purchased it. The product is sound, reliable, and built very well. It is more than 15 years old and still works great. But I would improve the interior spacing and use stronger plastic for the shelves. My refrigerator is white and I would offer other custom colors besides the standard Black, white, and stainless steel. But the Overall Performance and reliability is excellent and the size is perfect for the space.
It does a great job getting dishes clean and spot free. You dont need pre-wash your dishes before hand. It has a sleek elegant design and nice controls. It runs quietly. I can never have enough room in a dishwasher but I can fit a lot of dishes including pots and pans in it. If you think about where you place stuff you shouldnt have any problems. I love the design. It blends into my kitchen very well. It looks very sleek and high tech. The design on the control panel is very nice as well. Overall I think it is a good value. It looks great and does a nice job cleaning. I have not had any issues with it. There are so many washers to choose from but I think I made a good choice.
My Kenmore washer and dryer are well built and reliable and it is great to know that these are American-made products. Im glad that this iconic brand is still available in the USA!!!
Our Kenmore Elite Gas range Model 79036719500 worked fine until today. Without warning or any failure codes the touch control panel on the front seemingly has gone dead. There is power since the igniters on the top burners still spark and light. The front panel has no lights nor does it make any sounds typical of when you push buttons. The clock is out and none of the controls work.
Too many complaints over this issue of failing oven walls to support racks. We should join forces to be heard. My racks fall too oftentimes.
Does a thorough job cleaning most dishes. Some utensils still need to be soaked prior to putting them in the dishwasher, but thats about it. Have to get creative with some dishes to ensure they dont prevent the spray bars from spinning. Running two loads wouldnt be an issue if it didnt seem like the standard cycle took all night to finish. The dishwasher complements our kitchen. It looks sharp and the stainless steel is fairly easy to keep clean. The handle is pretty sleek, too. Purchased the dishwasher as part of a Black Friday special. Based on the available features, I still think it offers one of the better values for the upper mid-range of dishwashers.
The Kenmore Dishwasher is easy to use and works well. Weve had it for a few years now and it still works great. It cleans the dishes with no problem. Very seldom do we have to re-wash the dishes when we pull them out. It is big enough that we can do a whole load from one regular size family meal, although we do have to wait a while in between if we have more dishes than room. It has a classic and smooth look. It can go in anyone’s kitchen in the end no matter what. It doesnt stand out but at the same time it gets noticed. The value wasnt so much that it broke the bank but we did have to save up for it and I do hope we dont have to buy a new one anytime soon as we couldnt afford that.
This Kenmore washer is very energy efficient and does a great job cleaning my laundry. This is a good product and it has been nothing but reliable. I have had it for a few years and have never had to replace or have any repairs done. Mines white because all my other appliances are and its easier to keep everything matching. It is also worth every penny. I did some comparison before purchasing and believe this was the best quality product in our price range and am extremely satisfied with the purchase. I would definitely recommend this product.
Cleans deep down stuck on dirt and odors. Super fast washing and drying. It never leaves a spot. I remember my grandmother always having one in her home so it makes me feel connected. Plenty of space for large pots, skillets, casseroles and pans. I can usually fit my wash load in the machine. There are nifty shelves, basket and shape overall. I can fit many large items into the dishwasher. The dishwasher is sleek, modern, shiny and up to date. I love the beautiful black color and digital face. Easy to clean and resists scratching. I dont have to really clean the dishwasher much. Fantastic smooth feel to it also. I am completely happy with the price paid for my dishwasher. I love this brand! Their products are precise, beautifully designed, and very modern to fit with any decor. The performance is amazing. I never see spots or food left behind and I dont have to wait hours for the machine to do its duty.
Kenmore Elite oven model#: 790.4107 - We broke the glass top and a serviceman just finished replacing the glass top and we noticed the glass door handle was loose. So he then begin tightening the oven door handle at the screws when the entire outside glass door cover exploded throwing glass on both of us and all across the room. It was obvious from looking at how the door was constructed that a design flaw was the cause BUT neither the manufacturer or Sears would accept responsibility And both said the other designed the oven and passed the blame on the other. Because we had no warranty or a Sears serviceman doing the job at $175.00 more, Sears refused accepting any fault but our own.
Kenmore Series 700 HE washer/dryer - Horrible experience starting from day one - delivery was a nightmare. After using washer for less than 60 days I confirmed that washer doesnt put enough water in tub to get clothes clean - detergent remains undissolved. I tried several different cycle settings - had to use heavy bedding for all loads to get enough water in tub - still doesnt clean sheets or blankets - they are dry at the end of the cycle. The washer doesnt agitate vigorously enough to ever get the clothing or bedding submerged in water. Sears would not consider doing any kind of exchange for a different machine and said there is nothing we can do as it is beyond 30 days. Said to sell it on Craigs list.
It cleaned the clothes well. Was large capacity. It was durable & long lasting. It was also easy to use and easy to install. I liked the multiple cycles the most. It always performed to my expectations & never let me down. It always got my clothes clean and I never had to worry about it. It lasted way longer than I thought it would for the money. It had a clean simple look to it that would fit into any decor & would pair nicely with any similar designed dryer. It is what I expect a wash machine to look like. It was well worth the price I paid seeing how durable & long lasting it was. If you are in the market for a machine that wont break the bank & will last then this is the machine for you.
The dryer performed as expected, and generally got all of the clothes dry. Occasionally if there was more than a standard load or a heavy item, I had to put some things back for 10 or 15 minutes. I bought scratch and dent at an outlet, but it didnt affect performance and really looked good too as the dents werent readily visible. I was happy with the purchase. Most of the time, it fit everything I needed it to. I found it to be very reliable. I never had any problems with it as there were no maintenance issues. I would recommend it to others. Considering it was scratch and dent, it looked very good and would have looked good if bought at the regular store too. The dents were located where you wouldnt notice them unless you were specifically looking for them. It had the appearance of a normal dryer. While it didnt have all the bells and whistles, I felt that its performance was at least as good as the higher end machines. It was a great value as it got the clothes dry, but didnt cost an arm and a leg.
Plenty of shelf room. Nice size freezer. Very good with energy. It is very quite running nice. Large door shelfs, place to put your eggs. Vegetables on the bottom to put all your produce in a meat holder to hold your and keep it fresher longer. Very large to me. I put sandwich meat, all the condiments that I use. I have room to put a whole turkey in it, a gallon of milk, a gallon of tea, still have room for a whole lot more and yes I can fit everything in it I buy. My refrigerator is white and it matches my walls but white goes good with everything. It is easy to clean. No scratches on it. It still looks new since the day I bought. Like they say you pay for what you get and it was a great value. It doesnt break down. It pays for itself in the long run. It was worth the money I paid and I am very happy with my purchase.
I have a Kenmore Elite Oasis HT 28081 Washer. This washer broke down after one year and Sears will not take responsibility of fixing it. Our family has used Kenmore products for many decades, shame on Sears I will never trust their product again. It cost me $933 for this washer, which is supposed to be one of the best and efficient washer and an energy saver. I would like Sears to refund me.
I purchased a Kenmore Top loading HE washer and dryer 6 months ago for our new home. I always hear that they last forever and yesterday, the washer just stopped spinning and draining. Now, I have a washer half full of bleach water and a bag of very wet clothes that I had to hand wring out. Now until the repair service arrives 10 days later, I have to go out to wash my clothes. We are very unhappy about this washer and like some others, I am also having problems with things being ruined in the washer or not coming out clean.
I purchased this washer brand new from my local Sears store about 4 years ago and just now getting around to writing a review. Truth be told, I finally got fed up with having to wash my whites 2-3 times or by hand to remove stains. Not sure if its the lack of an agitator or what but this machine has not cleaned my laundry properly since day one. Next week I will be replacing.
Kenmore electric range, Model 790.92809012 (6-years old) encountered F10 error (run-away temperature). I set range temperature to 170 degrees for one hour. Our house filled w/ smoke, smoke alarms went off. If our Son had not been home, our pet bird would have died and our grandsons inhaled a lot of smoke. Please remove this range from inventory; extremely dangerous appliance - almost cost lives. Where can I go to get a refund - or replacement model? We are warning our homeowners insurance company of the danger of this product.
My Kenmore is from 1974. My oven door squeaks a little and the knobs lettering is mostly worn off but I still love it. However, I can’t find parts for it.. Like new knobs, I’ve looked on several sites. It has a griddle in the middle which I love. It takes a lickin and keeps on tickin... Lol.
Purchased a Kenmore fridge 2 years ago. Now compressor went up. Waiting for tech to fix it. I will never buy Kenmore again.... I paid less for other refrigerators models and lasted longer than this junk... Not to mention food went bad ugh!!!! There should be a class action lawsuit against this Kenmore product.
I bought a Kenmore Elite Oasis HE automatic washer model number 110.27067601 serial number CT0570011 in late 2008 (along with the dryer). I also bought a one year extended warranty for it. Shortly after, the machine had the F1 error code and could not function. I called, a technician came out and replaced the control board. A couple years later, I had the same problem. The machine gets the F1 code while filling. I had to press the stop and start button at least four times to get the machine running again. Then 20 minutes before the cycle is over, it has another F1 error code. This time I have to press stop and start four more times. Being a busy physician I did not contact Sears and just tolerated the inconvenience for several years.I called and schedule a service call on March 20th, 2015. The technician, ** came to my house on March 25, 2015 along with another technician **. They did some diagnostic with their computer and told me I need a new control board. I asked ** what is the warranty for this new control board. He told me its only 90 days. I told him it is a bad product. He proceeded to argue with me he had nothing to do with it. Its the manufacturer of the board. I told him when I bought a machine I dont know whats inside. Anyway, an argument ensued. ** walked out and refused to service my machine. I was told the control board itself costs $180, with labor the total cost would have been $280. The board clearly is defective and theres no solution other than frequent costly replacement.If you take into consideration the cost of $300 with 90 days warranty. Essentially if the breaks down every 90 days, I would be wasting $300 every 90 days. The cost of owning this machine is prohibitive. In summary this machine is a lemon and its criminal for your company to put your name on it as your store brand and sell it for a high price. I would like to request one of the following solutions: 1) Refund for the cost of the machine, $800. 2) If refund is not possible, I request you provide to me another washing machine of my choice of similar value free of charge. 3) If both solutions 1 or 2 are not possible, I request for the next 15 years, that you provide free service and parts every time I get the F1 code. I feel extremely angry and deceived. As you can tell many other customers feel the same way as I have found on the internet. I am livid and would take the issue up with appropriate overseeing agencies to warn others of your callous practice of selling expensive appliances that dont work.
It cleans the dishes well and it never leaves spots or any residue on the dishes. The dishwasher gets everything nice and clean and I never have to worry about opening the doors and seeing leftover food on the dishes inside. This dishwasher holds A LOT of dishes. When I have family gatherings I never have to worry about everything not fitting. The racks are far enough apart that I can put lots of pots and pans in there also It looks great! It has a nice clean look to it, I hardly ever have smudges on it. It always looks clean and perfect. It matches with other chrome appliances that I have in my kitchen well. This dishwasher was a great price. I felt that I got a great deal it was priced right with the other dishwashers and I felt that I got a great deal and was not paying more than it was worth.
My dryer is easy to use. It has a dial to turn to what setting the dryer needs to be on for your load of clothing. It is simple to use. It is a straightforward dryer. I dont like the lint trap because if it gets overly full the material will drop down into the machine, and the material is hard to get out of the dryer. Currently I need to clean the lint out of the machine because the dryer is not drying as effectively, and that is my only complaint about the dryer. Otherwise it is a great dryer.
It did the job fine, I got what I needed out of it but it was in my apartment. The space of it was decent enough and I dont have much complaints. Looks-wise, it was also cute. Not huge but works well for 1-2 people. I think that it worked fine for the apartment that I was in but not for a small family. I personally had to upgrade mine to fit the amount of people living in the home. It was not a bad looking refrigerator and I personally would use it again if it was just me. There is nothing wrong with this fridge looks-wise or use-wise. Not a bad value at all, it got me through what I needed it for! I honestly would recommend it to other people who are looking for something pleasing and useful but affordable.
The washer and dryer both work very well and are very durable. They are both white and very basic models but we are very happy with them. The dryer top is kind of scratched up but they get a lot of use so I guess thats to be expected. The only thing I do not like is that the washer does not have a fabric softener dispenser but it does have a bleach dispenser which is nice to have. We do a lot of laundry and have had only a couple minor issues with the washer and dryer. The washer leaked once. We never did figure out why. We had a problem with the dryer once as well but my son was able to fix it fairly easily. Kenmore appliances are typically a good value.
I purchased a side-by-side Kenmore Elite refrigerator about 4 1/2 years ago. About 2 months ago the refrigerator portion stopped working. A repairman was called and I was told the evaporator had gone bad and there was no way to repair it as the part is no longer made and a new refrigerator/freezer needed to be purchased. After calling Sears and looking online to try and find the part myself I am now looking for a new refrigerator/freezer, but not a Kenmore or Kenmore Elite even though I have been a decades long customer. The customer service person was very unfriendly and I would think that a fridge should last longer than four and a half years!! From reading many reviews, it seems the lifespan of a refrigerator now is about 7 years?? That is ridiculous!! And there is such overlap between manufacturers - lots of homework required which is frustrating!! Like to stick to American made, but it seems that regardless, there is just a lot of junk out there. Seems that customer satisfaction, high quality and reputation are not valued. Frustrating for sure!
Kenmore appliances have always stood for quality, from washers and dryers to refrigerators. I am particularly impressed with the inclusion of frequently used features and the exclusion of fluff or useless ones. I would recommend a Kenmore to anyone looking for a reliable, high-quality, well-featured appliance.
We purchased a Kenmore side by side refrigerator in July of 2016, also purchased their very expensive 3 year warranty, or as they call it, their Master Protection Agreement. During that 3 years we had eight service calls for the icemaker. After the fourth or fifth service call the technician told us that this model has a design flaw, and that it would keep breaking. Well guess what? They were right. Right after the warranty ran out it broke again and this time the service rep said he could not fix it. The design flaw was in the wiring at the bottom of the freezer, at the hinge where the door swings open. They could no longer splice the wiring to fix it! We paid $89.00 for this service call in which they did nothing but tell us it was unfixable!We contact Customer Service and the BBB to file complaints. Sears refused to help us in any way, telling us we were basically out of luck. They also refuse to refund our $89.00 for the NON-service call. The Customer Service Rep who answered the BBB complaint offered to give us a 20% discount on a new refrigerator. Ridiculous! We will never buy another Sears product. A design flaw such as this should be grounds for a Class Action Law Suit.
I dont know where to start. I guess at the beginning. I purchased this washer and matching dryer (Kenmore Elite Quad Action Model 31633) for my new home. I have always had Kenmore products and had a newer gas Kenmore but did not have gas at my new home. I knew when I went looking for a new product I had to have Kenmore for its quality and reliability. I picked this pair due to a special offer that the warranty would have a 2 year extension in addition to the 1 year manufacturers warranty at the time of purchase. I purchased these in store and the salesman had never heard of such a thing. He was able to pull up the offer on their website and had to show it to his manager as well. When I never received any confirmation of this warranty extension. I continued to call both the store as well as customer service. The salesman remembered me and said he would have his manager contact me. This never happened after multiple attempts.Fast forward to the manufacturers warranty. This new washer was destroying all the new towels purchased for my new home. Though some were cheaper and purchased on sale, many were expensive towels that now had threads pulled from them everywhere thus rendering them unattractive for display and are now only available for personal use and unacceptable for company. Technicians were sent out unable to determine the cause other than a possible design flaw with the large gap between the wash drum and wash plate thus allowing items to be sucked in. This is unacceptable. I also was able to find out these appliances are not even made by Kenmore as they have not made washers and dryers for years but manufactured by Whirlpool with the Kenmore name affixed. The technician provided me with a business card that provided a phone number for their Customer Solutions Department who proceeded to advise me that the technician would have to escalate the problem to his Technical Manager. This along with documentation and 7-8 service calls for the same unresolved problem would be required to consider replacement! Seriously? The amount of cost, time, and frustration not only for the consumer but the technicians as well after 7-8 service calls would have paid for the replacement.I now am having the drum and wash plate replaced still not knowing if this is going to resolve the problem and nearing the end of my warranty. In addition, all the Customer Solutions Department was willing to do was reimburse me a total of $55 dollars for the damage to my towels. This would not even cover two of the bath sheets. Bottom line, no longer rely on your prior confidence in Sears Kenmore products. They are just charging more for them now to put their name on someone elses product!
I purchased the Mizer12 for warranty and peace of mind in 2011. While it worked it worked until the center rusted over the pilot and dumped water over the pilot and began leaking at an alarming rate in my basement. 45 minutes on hold the first time left me with someone will call within 72 hours to set something up, meanwhile no hot water or pressure to bathroom shower, called back in afternoon to see where things were at, they hung up on me because he wanted me to place a paper towel under it and see how long it takes to get wet when I told him I am standing in water and when I told him immediately he hung up on me, the third guy put me on hold, on hold again and then hung up on me, I called the complaint department and they put me on hold for another 45 minutes. Broken water heater and broken promise with 3 years of warranty left. I think this is a call for the attorney general.
I was surprised by all the bad reviews. My present Power Miser 9, 50 gal, electric, was purchased exactly 12 years ago. In that time, at year 8, the thermostat had to be replaced that was free, but I paid $100 for a 1-year service contract. Prior to this one, I had another Kenmore. I can't remember the warranty years (10?), but at 15 years I decided to change it. The only thing that went wrong in 15 years was a heating unit burned out at about 13 years which was easily replaced by a Home Depot universal unit for a few dollars. Being a big spender, I replaced both elements. Previously, I used Kenmore heaters at other places and other times and never had a problem.
I only had one problem with washer. A leaking component in the front middle needed to be replaced after warranty expired. Cost about $135.00. Still works great after 22 years. No problems with the dryer.
I bought a Kenmore Elite washer from Sears on 2014. I was highly encouraged to get the warranty for about $325 for ONE year; which I did. A year and three weeks later, my warranty was expired and the washer started to stop in the middle of the cycle and giving an LE ERROR. The manual says its the MOTOR - turn on and off the washer. If the error continues then call customer service. I called and they told me indeed is the motor, gave me a quote of $260 for the new motor & installation OR to pay $360 for ONE YEAR of warranty and this would cover the parts and installation. The conclusion is that I feel all they want is to keep getting my money & sold me a faulty washer which only worked for ONE YEAR! Its just me and my husband, I took very good care of the washer, and the customer service representative said: Its a factory fault. Theres nothing you did or could do about it. Im extremely MAD! I was considering to buy the dryer, but now I will definitely look for other brands!
Sears makes a good product in Kenmore washers and dryers. They clean and dry well without being overly expensive. Quiet. Lasts a long time without many repairs. Very reliable. Does not need many repairs. Good size. Can wash good sized loads with no problem. Very seldom breaks. Tough, hard working washers and dryers. Looks like normal washers, tough, clean lines. Comes in several choices of colors and finishes, and comes in several styles and sizes. Washes clothes very well.
There is nothing worse than getting out of the shower and drying your face with a smelly moldy towel. Kenmore smartwash 5+ front load washer smells like mold even after cleaning with bleach solution, washing machine cleaner, and leaving the door open all the time which block the doorway and is very inconvenient. Clothes are left smelling even after rinsing twice and using dryer sheets. I have talked to a repairman. We have extended warranty with no solution to this problem. Unless you are right there to remove from washer immediately, which is ridiculous and cleaning the rubber around the door constantly is a joke. I would never have bought this product if I knew and I am very disappointed. Why hasnt this machine been recalled.
I really like Kenmore. We have had our refrigerator for over 10 years and it has not given us any trouble. But, because it is getting old it is starting to leak a little. So it might be about time to start looking into purchasing another refrigerator and I think we might purchase another Kenmore.
The washing machine is good but it has features that are not really used and it would be easier if there were fewer options, for example, like the Deep Wash and the Heavy Duty could probably be merged into one if they are used for the same purpose.
Purchased a Kenmore elite set of washer & dryer in July 2013. The washer is constantly getting unbalanced and cannot be left unattended because water keeps running until I stop and re-arrange the clothes. Sears has been out 4 times in 3 weeks to work on washer -- still not working properly.
Its an excellent refrigerator hold its temperature perfectly. Its dependable. Everything works well except for the ice maker. They never last. I dont know why, but they dont. Its a perfect size, has room for everything. The shelves pull out so you can reach items in the back. The door is large enough to hold one-gallon containers and several items. Has lots of shelving and drawers freezer space. The appearance is very appealing to the eye, very clean, has a wonderful ice and water feature. Very accessible that you do not have to open the doors to get to which saves on energy. I have had my refrigerator for several years and was happy with the value at time of purchase. I would highly recommend and Im happy with it overall value.
I am very dissatisfied with Sears. I believe that the quality of your appliances has declined & you are selling service contracts that you cant honor. I have bought Sears products for years & have seen a steady decline in the products & the services. I have had difficulty with my kitchen range & a service contract on my refrigerator, & a lawn tractor. I have waited for a service call for weeks, then the service people are late, or they cancel repeatedly. I have had multiple calls for my Kenmore Elite dual fuel kitchen range, which I believe constitutes a lemon & should be replaced. I have called Sears a number of times & spoken with people in supervisory positions, to no avail. I have decided to go public to warn others.
Rust forming around bleach dispenser. I feel this is poor workmanship on Kenmore part. However they coat the enamel finish on the frame into which the dispenser sits in 3 year should not start to rust! If untreated this will spread and spot rust marks will start appearing on clothes. There is no way to contact Kenmore directly. Everything reverts to sears. Who want to charge me $79.00 to come tell me there is rust but will put the 79.00 dollars towards my repair bill. This is poor customer service.
It is a great appliance! I have had a great experience with it so far. I think that everyone should get a Kenmore appliance. It is the perfect size for me! I have a big family so it is important to me that I have a big fridge that is going to fit everyone that we all need. I love having my Kenmore fridge. I love the stainless steel appearance of my Kenmore fridge! It looks for pretty and stylish in my kitchen. I think it is a great look for any kitchen. My Kenmore fridge was a great value! I love it so much! I would buy it again in a heartbeat. I cant believe more people dont buy them. I would recommend it to anyone who asked me for advice.
It is an awesome product and is very easy to clean. Wipes down easily. Temperature Tunes down right away. And the oven works really well. I have always loved this brand. They are fairly inexpensive. And they never disappoint.
I own a Kenmore Elite Trio French door refrigerator and the large glass shelve shattered in little pieces when I went to clean it under water. This is the second same type of fridge I owned and the problem is that the freezer keeps freezing up and then defrosting to the point that even the food gets defrosted. The ice maker freezes up and stops making ice. The ice melts down, then freezes up to one block of ice. This is a $2,000 purchase and it is the second one that I have owned. The first one was left behind when I sold my home and I only experienced it for five months as I had to move.My freezer has frozen up and the tracks were frozen. When I went to pull on the freezer handle to try to open it, the door hinge came off and the door is hanging on by one hinge. It is Saturday and I had to put a trash can up against the door to try to keep the freezer from defrosting until Monday, when a service man can come out to fix the door. I am reading all of these complaints and I am not a happy camper. I will be calling Sears Monday morning with all these complaints to back up my complaint and I will get back to you to let you know how it goes. I bought this fridge last September 2009.Updated on 05/06/2012:I followed up on my service call. Well, it has been one week, and today, I finally have my Kenmore Elite Trio bottom freezer made by LG working again. Never buy Sears appliances. I spoke to the corporate office, and you cannot speak to anyone above the so-called customer service executive office people. I spoke to a Lana, and she would not tell me her supervisors name. She said it is for security reasons. Ha! The service man came out on Monday, ordered the part, and came back Thursday to install. Well, it was the wrong part for the freezer door. I ordered it again, and the appointment was made for Saturday. The service man came out, and it was a different man who came out to service the fridge. He did not charge me! I am sure they made a mistake, because I was told I would not be reimbursed for food and I would only get maybe a 10 to 15 percent discount. Its not acceptable to me, since I lost over $300.00 worth of food. Lana was not helpful; she was very rude and would not let me speak to anyone else in corporate nor would she gave me any name of who was above her.So I called another number, thinking I would get someone else. And lo and behold, I ended up being transferred to Lana again. I told her that I wanted to speak to the CEO. She said I could not speak to a higher authority. I said I will be writing a letter to the CEO, and she said it will just go to her. I also stated in our conversations that I will be standing out in front of Sears appliance entrance, telling and showing everyone about these complaints that are out on the internet about Kenmore appliances and the lousy service you get now. She said to not threaten her. So I said it was a promise, not a threat. Hmm, I wonder if she had second thoughts and really did authorize the service for free.Well, we will find out if they contact me. I will be telling them Too bad! And I will not be paying for anything, except the service call. Stay tuned. Remember my freezer door got stuck, then I tried to open it and the door fell off the hinge. That is my story. Spread the word. Do not buy appliances at Sears. Oh, I also told her I was a realtor, and I was going to tell everyone in the industry not to buy Sears appliances. Hopefully, she came to realize I was not joking.
I have a Kenmore stainless steel freestanding range serial #VF70220446 and model #790 961234 that I purchase in 2007. For some time this has been happening, the stove top range says hot and it even stays on when it is suppose to be off. One night, I passed by the stove and noticed that the range was high orange-having been for some time. I know I have to take the plug out in order for it to turn off and stay off.
The dishwasher washes well provides there are no stuck on or crusted food items. I wish it dried better, but I can simply leave the door open when it is done running and allow the dishes to air dry. The dishwasher fits most dishes and utensils, but I do have issues with some larger pots, pans, and baking sheets. I usually need to run two full loads after a large family dinner, but I think this is common with most dishwashers. The appearance is smooth and sleek, with no protruding handles, which I like. It cleans easily, and the black color is a nice compromise between the cheaper-looking white and the high-end stainless steel models. The dishwasher was a good value for the price point, and it seems average in water usage. I have not noticed a change in our water bill, so the water usage must be fairly normal since the machine is not high efficiency.
I like the stainless steel outside, which is easy to keep clean, but the door doesnt hold a full dozen eggs. So I have mixed feelings about our refrig. Next time I buy a refrigerator, I will definitely make sure the door is the right size.
The Kenmore dishwasher was a sleek design and dark in color, so it didnt get dirty easily or stick out against the rest of my kitchen. We used it everyday for nearly five years before its performance started to diminish. It usually cleaned well, and as long as it was loaded well, it could handle the usual days amount of dishes. However, its size was meant for a smaller family and I have five people living in my home.
It heats really well. Ive had it for over 12 years now. It is fairly quiet. I love the value of the dryer. It was very affordable. Capacity and energy efficiency is what I will look for when this dryer plays out. Id like to purchase something that is really energy efficient and very compact and nice looking with all the bells and whistles. I would not buy another dryer that requires regular repairs. Any dryer that I purchase must be of high quality even if it is without the bells and whistles. It really heats well. It is fairly quiet and it was an excellent price. It is a full size model - very basic looking nothing fancy to look at but it is a workhorse. The light has gone out in it but it still works as if it was new. Ive only had it cleaned once since I had it.
Im seeing resolution in progress but no resolutions. This doesnt make me hopeful. Im having the same issue as everyone else. 3 yrs old $3000 fridge, compressor bad, and they want me to pay technician to repair it. I just cant wrap my head around it. It infuriates me, and when I call theres a communication gap and they get aggravated with me because I ask them to please repeat theirselves. Imagine that, I was born and raised here and speak fluent English..Im in a bind and they kinda got you cuz you gotta have a fridge these days and its not a cheap service call. Hopefully they take a credit card, then Im paying interest.Just infuriated that this is a known problem and they could care less and we have to spend countless hours of our time on a suppose to be top of the line appliance. I can say Im no longer a loyal Kenmore customer after this. I wont even mention how many service calls Ive had on my $1100 washer in the last three years..I shouldnt have to keep emailing. They know this is an ongoing problem so when I called to get info it should of been taken care of. The representative had no solution except pay a tech to come out.
The Kenmore brand has been a good brand for me. Ive had my washer and dryer for over 10 years and have only had to make a service call one time under warranty. Since the warranty has been up, I have not had to make any service calls. The only thing that has bothered me is the odor which smells like mildew coming from the washer after the lid has been closed for a while. I solved this odor problem by sprinkling baking soda over the bottom of the washer tub. The clothing that gets washed in the machine does not smell like mildew. My parents had Kenmore appliances for years. They owned their own home so it was possible for them to buy appliances as they were needed. As a renter, I have to abide by landlord rules and get permission for the purchase of some appliances. It wasnt until I moved here early in the 2000s that I even had a washer and dryer hookup in a rental unit. Since my parents had good luck with Kenmore appliances, I decided that my washer and dryer would be Kenmore.
Model 27122 serial #C42330018 - Coin operated washer. 7-23-14 Purchased washer from Sears on line. Deld 7-29 - Leaked immediately - they replaced 2 days later. Machine failed within a couple of weeks - had to wait till 9-4 for service call - circuit board was fried according to repairman & said he will order new one. Waited 10 days only to find he never ordered it. 9-19 - Repairman put in new board but did not recalibrate machine (which another repairman said he should have done). Machine broke down again. 9-30 - 3rd repairman came but could not fix. 10-8-14 4th repairman (George) came & recalibrated circuit board. (10-23 machine failed again.) 10-24-14 (5th visit) George returned again and recalibrated again. Frankly no one know why the machine (a brand new machine) keeps failing. This has been going on for 3 months. The machine has never run more than 3 weeks and usually 2 (but 1 wk is the standard time it takes to get an appt. visit). Its a Kenmore made by Whirlpool. The repairmen have said they have a lot of trouble w/ this machine (yes, they actually said that & I have a witness). They blame the problems on the fact it uses a circuit board. Theres more, but I leave it at that.
This dishwasher has provided a good dishwashing experience and has performed as expected. It cleans and dries the dishes dependably, with only rare missteps. It runs efficiently and saves energy and water. It is perfectly sized for the space in our counter area, and fits snugly with no gaps. The dishwasher interior easily holds a large amount of dishes, if properly arranged. It has a nice, simple, clean design. The sterling silver and black complement other appliances of similar design, even those made by other manufacturers. When considering the performance in relation to its cost, its a great value.
Over all its been a good washer, we always leave the door open, but I did see some scum in the seal. It does shake quite a bit when spin cycle is going. It is nice to have a pedal stool under it for storage but the price of them is way too high so I got mine from my neighbor Joe, it didnt fit his so he was nice and gave it to me.
It was a dishwasher, it filled with water and then cleaned the dishes. Not some great invention, just an easier way to get around a chore. It fit all dishes and was compact. Could fit anything in there even a bowling ball. Would have preferred black but white came with the house. Looked nice but I didnt use often.
I bought Sears Kenmore Elite refrigerator 795.77563600 in 10/2006. It has always had problems with the ice maker, but Ive learned to live with it. Today, however, I opened the fridge at lunch time and noticed the smell of burning plastic. The lights had stayed on and melted the plastic light cover. The plastic was dripping down onto food! I tested the door switches to confirm that the doors werent simply left ajar: 1) Open doors: Fridge beeps and lights on; 2) Open doors + press switch: Fridge stops beeping and lights on; 3) Close doors: Fridge stops beeping (and presumably lights still on). I am happy I caught this during the day! I shudder to think what would have happened if this occurred at night. Kenmore/LG should recall these fridges before they cause a house fire!
At first all of my dark clothes were coming out from the washing machine series 600 with white marks on them. I have to do a bulky load. Tried 2 rinses still had all these white marks on my dark clothes. I didnt even want to wash new clothes cause they came out dingy looking. Now the new thing I have noticed are my husbands flannel shirts. They are coming out shredded on the bottom and they were new. My nightgowns look like they are see through and have holes in them. My last Kenmore dryer lasted 15 years. This one I want to get rid of but it matches my dryer and I spent a lot of money on it. I dread washing clothes. Definitely will not buy another Kenmore appliance. I now know why they are going out of business.
The washer is great for heavy loads. It performs well with large loads and cleans well with all types of cycles. I especially like the way the washer washes in cold water. It gets all my clothes clean the first time. I have never had a problem with reliability. The washer has never given me any problems. It cleans well, has never broken down and I have never had to replace any parts or call a repairman for any type of service for the machine. I love the features of the machine. It has all the cycles you would need - regular, delicates, heavy loads and the machine does a wonderful job on all cycles. I have never had problems getting my clothes cleaned. The price is well worth it for this washing machine.. I have compared it to whirlpool and Maytag which I have had in the past and it works just as well as whirlpool and Maytag and it cost a lot less.
My Kenmore washer and dryer are very reliable; I have never had any problems with the washer or dryer. Very quiet also. They are on our first floor, right next to the kitchen, and we barely hear them!
Ice maker mold cracked and calling Kenmore customer service, they said I would need a new ice maker. The plastic mold ($10 at most), cannot be purchased separately. Cost: $75 for the replacement unit. If we extrapolate, the next step will be for them to require replacement of the refrigerator if the interior light bulb needs replacing.
I purchased this refrigerator in late 2017, On July 11 it failed. I called Sears service and they scheduled an appointment and 2 days before the appointment they put me off another month until August 25. The technician came and replaced the compressor. Part was under warranty but not labor, I then purchased a 1 year appliance warranty for almost $1000.00. Well 2 days later it failed again and now they tell me they can’t get here for almost another 2 months, October 22. I would advise no one to purchase any Kenmore appliance. I am contacting our B. B. B. concerning this matter. They want your money but do not stand behind their products.
Bought my first Kenmore 1985, the birth of my daughter. bought the 2nd. Kenmore at the birth of my grand daughter, 2007. Microwave 1 worked like a dream come true. A good hand me down. New kitchen, new baby in the house, new microwave, Kenmore Elite. Its a bit bigger, (but I can cook more at a time). For the size, more insulation would be great. Its louder, in general, but the timer sound is way too quiet. Cant really hear it unless your standing right there watching it. I would/will buy a Kenmore again. Love it!
Very reliable and dependable. Heavy duty. Could hold large loads of clothes/towels. I believe mine lasted for about 15 years. I do not believe I ever had any mechanical problems with either machine. Only got new machines when I moved to a new house. Actually sold the pair used in a garage sale.
Never lets me down. Keeps everything, in all sections at just the right temperature. Well designed for convenience, easy to use, and very attractive. Well designed for effective use of space. I always have plenty of room, even after a stock-up shopping trip. Organized to make good use of adjustable shelves and bins. Goes very well with the design and aesthetics of my kitchen. Stands out as being high quality and enhances the overall appearance of the kitchen. Excellent value. We looked at numerous brands, and even those that were higher priced didnt compare in quality, durability, or appearance.
I love my Kenmore refrigerator!! It has all the room I need to store enough food and drinks for a family of four. It keeps my food cold and fresh and the freezer has just as much room to store what I need it to and keeps everything nice and frozen. The built in ice maker is also wonderful, it saves me room in the freezer from having to use ice trays and you always have ice for when you might need it. I dont really use the built in water dispenser because I prefer bottled water, but it can also be convenient to have. Overall I would recommend any model Kenmore refrigerator to anyone that is in the market for a new one. They are a great product and built to last.
Great product that works extremely well and is very quiet. Very energy efficient and allows me to do large loads without any problems. As far as reliability this machine is perfect. It can handle very large loads and is very quiet while running and it can handle all of the abuse of teenagers using it to do their own clothes without supervision. The controls are very high tech looking but very easy to navigate and use. This is an extremely great and affordable value for this machine. It works just as well as the top end machines but you do not have to pay an arm and leg for it.
It was great for a not so top of the line model. It was our first so we were happy with the quality. The upper freezer was smaller than expected but you get what you paid for. Shelves were nice, inside was good and it lasted a long time. We could have used a bigger fridge but we knew that when we purchased this fridge. For a first time owner with not much to spend this works out great. White like most fridges. The appearance was nice for a cheaper fridge. It fit in nicely with the other appliances that we had in our kitchen. Good value for what you get. We paid very little but needed a fridge so we went with a brand we were familiar with. We have since upgraded but it did its job!
It was a marvelous dishwasher. Very fast and efficient and left everything sparkling clean. The best dishwasher Ive ever owned. Would definitely recommend. It was very spacious and I never had an issue with loading it with my many dishes. It had large space and I could put several pots in it without an issue. I loved how sleek and modern it looked. It fit in well with the overall design of my home. I dont like old looking appliances and this one met my standards. The reliability and efficiency of this dishwasher is very well worth the price you pay! It pays for itself in mere months. This model was very valuable to to me.
We have a Kenmore fridge model number 106.59702993 serial number SK3956975 manufactured in 10/2000, last Thursday night we were awaken at 2 am by the smoke alarms. The fridge compressor electrical connector was smoking filling the room. We unplugged the fridge which hasn’t been plugged back in, we have found several videos online of this type of fridge fires. Yes the fridge is 17 years old, but we would never expect the fridge to catch on fire, but simply stop working.
In general it is a good product except the electronics for the surface plates. The oven bakes very well and the temperatures are accurate. I recommend this product. However, in the future I would buy another brand.


