18-month-old refrigerator. Size is huge. Too deep, things get lost in it. A refrigerator should only be about 25 inches deep the depth of a kitchen coauthor. The inside is poorly organized. The door and bins are the only good organization component. Unused space as too many high places. Ice maker the other day pumped water into the freezer area and leaked out onto the floor. Only one temperature control for both freezer and refrigerator. Recently now it is freezing the milk and other items. Yet freezer is not as cold as it should be. Would not buy a KitchenAid again.

KDRU783VSS-48 in dual fuel range - My 2 1/2 year old dual fuel convection range with steam assist (48 in) caught fire and was non-repairable. I was baking in the smaller oven when I heard a pop. Black smoke started pouring from the front of both ovens. Upon opening the smaller oven door, I saw flames up around the broil elements (I was NOT broiling at the time). My husband commented that it smelled like an electrical fire. We proceeded to cut off the power to the range. Smoke still poured out. We then heard the sound of gas burning off inside the oven (I was NOT using our gas stove top at the time). The stainless steel outside top and sides of the oven were burning hot to the touch. The control knobs were so hot they had become gummy/tacky to the touch. With no end in sight to the black smoke pouring out and the extreme heat OUTSIDE of the oven, we called the fire department. They cut the gas off to the house. The firemans hand-held temperature reading gun (Bullard Thermal Camera) measured over 250 degrees atop the range and along the back wall behind the range. Firemen said had we not been home, the back wall would have caught fire and this would have become a rescue call.KitchenAid sent a repair person to look at the oven. Deemed not safe enough to repair, the spark ignitor box inside was melted, wires crystallized, touch screen displays melted, wall plug charred and melted. After many lengthy calls and emailed pictures, we were given 2 options: get a replacement unit only by paying a participation fee of $2500 or get a prorated refunded due to age of unit (2 1/2 years old). We opted for the partial refund, as this unit is a FIRE HAZARD. To get a different brand, we still were out several thousand dollars, since we were not offered a full refund on a faultily designed range. Funny, because 8 WEEKS later when I finally had a different brand installed, the installer noticed my old unit had steam assist. He said he had replaced 3-4 other KitchenAid models that had burned up - all with steam assist. No one at KitchenAid could tell me anything. There has been no recall. BEWARE: This unit is poorly designed and is a fire hazard!

The KitchenAid dishwasher I purchased in November 2019 is pretty, and its the quietest one Ive ever had. When its running, its hardly noticeable. But...its simply not good at thoroughly cleaning every dish and utensil, especially for the price point (≈$900), to warrant spending the money on it. Add to this, it is horrible at drying the dishes/utensils. I would not purchase again. I bought a suite of KitchenAid appliances when I got it as part of an entire kitchen remodel. The double-oven, dual fuel range and above-range microwave with vent are fantastic, and the cabinet-depth refrigerator is decent. But whoever designs and then builds KitchenAids dishwashers needs to go back to the drawing board. Next purchase will be a Bosch. Stay away from this model from KitchenAid.

My dishwasher doesnt work properly, it stops in the middle of the process...One out of 5 times it works but the dishes still dirty...It is a piece of crap. Furthermore, I got a leaking 3 years old whirlpool fridge which is in fact from the same company! Do I have to tell more?

I purchased a KitchenAid dishwasher two years ago. I have a KitchenAid refrigerator that is 25 years old. The dishwasher KDFE1040BLO has been worked on 4 times. They have replaced the water valve and the motor. Just yesterday, it dumped water all over the floor and the heated dry is not working. Thank goodness I took out an extended warranty. I know that KitchenAid is a good brand, but I am very disappointed in my dishwasher. It hasnt worked 3 out of the last 6 months.

Our dishwasher is the whisper/quiet, this thing is far from quiet. Ive had other dishwashers that made less noise and had so much more room than this one. It was here when we bought our house but I wouldnt recommend it to anyone!!

$1000 dishwasher that is 2 years, 3 months old left upper rack rail rusted at the spot welds and broke off. Customer service would not honor replacement part. Upper rack was under warranty (5 years) but not the rail. New rail is ~$60. This dishwasher replaced a working cheaper model (noisy) that was 15 years old. Can’t believe the poor construction.Customer service is the worst. On hold for ~1 hour then Was told it would be a $139 service charge just for the guy to come here to evaluate the failure, I said no and just wanted the part so I could install they then transferred to the Parts dept. on hold for a half hour only to be told they don’t do warranty orders. Then transferred back to escalate issue for another hour just to be disconnected. Never buy Whirlpool or KitchenAid again.

Update - In my November 5 complaint, I reported ice freezing on the floor of my KitchenAid freezer followed by water on the floor in front of the freezer after the freezer floor depression filled up. In another customer review with the same problem, the culprit turned out to be a duck-billed grommet and it was the same solution to my problem. What mystified me about my problem was that I could find no drain in the bottom of my unit that would have the duck-billed grommet attached to it that was prone to freeze up and stop the draining. It turns out the culprit is not in the bottom of the freezer, but several inches up and behind the back panel of the freezer. Our responding technician was very well versed regarding our problem and had the fridge fixed in about a half hour. This was no job for a reasonably competent homeowner to take on as it required a lot of dismantling, ice-chipping and hot water to fix before a new, improved grommet could be installed, which by itself took about 30 seconds to install from around behind the refrigerator. It seems that maybe more than a few of my model refrigerators were shipped with a defective grommet that has since been upgraded, so maybe complaints such as mine will become a thing of the past. At any rate, our fridge seems to be humming along just fine now. Thank you, KitchenAid telephone person, for setting up a service call that seems to have solved our problem.

My KRFC704FPS Counter-Depth refrigerator has had issues since day one. I should have returned in within the 15 day window to Best Buy. It is super noisy and can be heard as far away as the 2nd floor of my home. The freezer temp wont go any higher than -7 degrees on a thermometer and that is with a setting of 5 degrees. I have a super accurate electronic thermometer in the freezer and it can get as low as -20 degrees. If I set it lower than 5 it can get colder. The refrigerator section has to stay at 39 degrees of food starts freezing. KA has been out 3 times for the issue and they wont help. The techs even brought their own thermometers and it states the same. Their only fix is to turn off the ice maker. I paid $4k for a refrigerator and they wont stand behind it. Also, the seal is tearing and water pools up and freezes in the bottom of the freezer. I have had it for 11 months. Every time the tech comes out he says there are issues, but KA wont do anything but say it is normal. I have all KA appliances too.

My husband and I purchased all KitchenAid products for use in a new home we were building in late December 1997. In the first cleaning of the double-wall oven, it locked up; and we had to have the service man from Sears come out and fix it. Since that time, I have had some trouble with the touch pad working and then not working. About 2 weeks ago, I called Sears; and they sent a repair man out to fix this problem. He informed me that the part for my Superba KitchenAid double-wall oven had been discontinued and that I had probably paid $2,700.00 for this oven. Much to my amazement, because we purchased so many kitchen appliances, I had no idea we had paid this price. Nonetheless, he informed me he had other customers whom he had tried to get parts for and gave me very little hope of ever finding the part to repair this oven. So I called KitchenAid and was told it had been discontinued and hopes of finding part number 4451292 was going to be very unlikely. I proceeded to get onto the internet on Ask.com and found a repair site. I did some research and found it has been discontinued and that they dont have any idea of anywhere to get this control pad fixed or purchased. I feel that, after reading all the other complaints on these same malfunctions, there should be some kind of enforcement that KitchenAid or Sears should have warned the public at the time of purchase as to the approximate time you have to get parts for such expensive items. My oven is almost new inside and out. I and my husband (who is now deceased) worked out on the road for many years, and use of this oven was very limited due to us always being gone out on the road. The bottom oven has been used maybe 3 times, and the top oven has not been used hardly at all, compared to my KitchenAid microwave, which we both used all the time.when we were home. My guess would be that it would about compare a thousand or more to one. The touch pad on my microwave is still doing super. After viewing all the complaints on this model number KEBS277DWH1, part number 4451292, and the issues all of us are having with these ovens, I would hope that someone would stand up for us in a class action lawsuit. These products are very expensive, and nobody is helping the consumers on this product problem. Please someone stick up for all of us who need someone who can make this company responsible for such inadequate products.As of today, I have no ovens to cook Easter dinner in, because nobody has a part to repair this. And I am a widow and havent the money ($3,500.00) to buy another one. This is what repair.com wants for another one. Im very dissatisfied and angry with the outcome of all the work and research done and to get nowhere. Help!

I purchase it from Sears scratch and dent. Use the top oven for prepping other smaller dish or if I just dont want to use the larger oven for cooking. Though, the one larger burner cant be adjusted to have a low flame and if I did the flame goes out. I can live with that.

WE bought a complete kitchen set but after one year the 4 lights in the top of the refrigerator stopped working. The place where we bought it, Heber Appliance, could not fix the problem because of the way its designed. It wasnt the bulbs but the wiring. So they gave us a deal on a new one. Now the exact same problem is occurring. The 4 lights in the top of the fridge started flickering a week ago and now are out completely after one year. We will never buy KitchenAid again ever!

KitchenAid dishwasher KUDS30FXSS4 - The overall cleaning of this product has been good. However, I have replaced the adjusters on the top rack twice which has cost me $150. The pieces are flimsy plastic pieces that I am sure will need to be replaced again as they have only held up for 1 year each. The inside screws that hold the door together came unscrewed during a cleaning. Thankfully I was home to clean up the puddle that was growing on my wood floors. I am not happy with this product and am disappointed that I paid so much for it and continue to pay for a top name brand appliance. I will not purchase another KitchenAid dishwasher nor will I recommend this product.

To KitchenAid Dishwashers: Compliments and thanks! KitchenAid has stepped up big time, so I want to update my November 7 negative review of dishwasher model # KDFE204EWH. This morning, we got a very nice phone call from KitchenAid’s customer care people. They will pay for the part replacement and the installation labor. In a happy coincidence, their local authorized service operation happens to be the same (first-rate) dealer we bought the dishwasher from, so I know the follow-through will be there. Two takeaways: At least one of the “squawking platforms” that we used for our complaining this past week did the trick, so complain widely! And It likely also helped that we promptly registered our purchase with KitchenAid, so they already had all the details.

Purchased KitchenAid dishwasher new in 2012. In just 3 years it has broke several times. First 4 times it was the upper rack wheel assembly. Plastic wheel retainer clip broke ($22 each piece online-easy to install). Using the broken racks I made a new and improved replacement wheel retainer. I drilled a hole through the piece and added a stainless steel screw and washer. Now when it breaks again next week, I will have a permanent fix for it. Most recently the touchpad control panel also has to be replaced on the unit. I called customer service and they said I had to have a licensed tech diagnose it. Luckily the touchpad is covered under the 2nd to 5th year warranty but I have to pay for labor ($100). I bought this brand for its reliability and as a loyal customer, I will definitely look elsewhere the next time it breaks. I shouldnt have to pay repair service for something under warranty. They are obviously making there money on replacement parts. Please do not buy this dishwasher. They do not care about quality and you will pay for it over time.

I purchased a Dual Fuel Range, Microwave and Dishwasher all at the same time. The dishwasher 2 years 1 month old. The motor went on this appliance. I called Kitchen Aid, they put me in touch with a repair company. A $ 500.00 repair!!! Dont spend your money on Kitchen Aid, buy a cheaper model and throw it out. I called Kitchen Aid and they offered nothing!!! Kitchen Aid will never get another dime of my business. Model KDTE234GPSO.

Had dishwasher KUDS30IXSS a little over a year and two small plastic parts on the upper glider both broke after just moderate use. Outside of warranty by a few months and Whirlpool (Kitchenaid) sent their own repairman who said the two parts were $48. Took 10 minutes to replace them and then charged $130 for labor and an additional $85 for the service call. I have never, ever had a service where they charge labor and service charge. Its one or the other (Also, $130 for 10 minutes of labor?). Complained and repairman said its company policy and should take it up with Whirlpool which we are. We recently had our Kitchenaid side by side built-in go out as well, luckily under warranty. Their products and service have gone steadily downhill year after year. We were loyal customers at one time but no longer. Check all the reviews out there on any appliances you are considering before you buy another Kitchenaid.

Purchased all new appliance for our renovated Kitchen in May of 2017. They were installed towards the end of June, and we started having issues with the refrigerator within months. This is Model KRFF305ESS00, French doors, with water dispenser inside on the left-hand side. Once you fill a glass with water, the water dispenser doesn’t shut off properly and continues to drip... not one or two drips... but constantly. I phoned and the first serviceman they sent out told me that there was nothing wrong with it, and that is just the way it is. I called back, they sent another service guy out who said “that’s not right, but I’m not really sure what’s going to fix it, but I will order a new water tank and tube and see if that does the trick. I will also order a new air damper because it seems to be grinding and it shouldn’t be”.Two weeks later he returned with the parts, installed them, and it worked better for about a month. Now it’s still dripping, and the noise it makes sounds like it’s going to take off. I just called with warranty department, and there is no more coverage. It will cost $139 plus tax just to have someone come out and then more money for whatever parts they want to try next, that likely won’t work. My husband says “take it to the dump, it’s a piece of $3,000 garbage”!!! We will be shopping for another refrigerator... and it won’t be KitchenAid. How do these people stay in business??? Oh... Cathy on the warranty line, sure was trained properly... All she could say was “I certainly understand how you feel, but there is nothing we can do about it”!!!

I have a 4 year old Kitchenaid Dishwasher. We spent over $1,000 for it thinking we were investing in a very nice, long lasting machine. After a year, the right clip on the top rack broke and needed to be repaired by a technician. 6 months later the other side broke and we needed another service call. In the last few weeks, all 8 wheels have fallen off the bottom rack. We run the dishwasher about once every three days. I spoke to Kitchenaid customer service this morning via their online chat. The service representative admitted that there were so many complaints about my model that it should have been recalled. She said there was nothing she could do for me. I called and spoke to a customer service representative and their supervisor and they both refused to provide the replacement parts. My model is KUDE 40FXSP3. I will never buy another Kitchenaid product. Even when they know theres an issue, they will not take responsibility for it.

This is the 4th failure of my KitchenAid dishwasher in six years. Three leaks and one failure to fill with water. Because it is out of warranty, management does not feel responsible. I believe I got a lemon and all that keeps going wrong is not my fault. Very disappointing!

One week after purchasing a new KitchenAid fridge, it began spitting ice all over the floor randomly. We had to put it in vacation mode every time we left the house otherwise we risked wrecking out expensive hardwood floor. After about a month, the part arrived (they replaced the main CPU) it was repaired. That lasted about 4 months then it began randomly puking ice on to the floor again. They sent out another CPU and the front screen and said that would fix it. In the meantime, the ice dispenser stopped working as well as the main freezer compartment. We lost all of the meat in our freezer (roughly $1000 worth). Our fridge has been down for almost 2 months now and now they tell us the fridge has to be gutted. It has a system seal leak which cannot be fixed on site. Our fridge will be sent out for repair and we will be without a fridge for 4-6 weeks. They offered $100 for us to purchase a small fridge to get us by! What a crock. This fridge has been problematic from day one and now after all of the repairs they still cant explain why the fridge continues to discharge ice randomly or how/if it can be fixed! DO NOT BUY A KITCHENAID fridge!

Product was 1 year old in Dec of 2014. Stopped working on Dec.31 2014 with a large party going on. Repair service came out promptly the next week. Continued to come out for the next three weeks. Have replaced just about every part in the thing and it still doesnt work. Two more items left, the main computer boards, that are on backorder. So, one month later and still no working product! Call center takes a minimum of 10 minutes to get through due to large number of calls. I wonder why!! A $1700 microwave/convection oven should last for more than a year. Kitchen Aid should have offered a replacement after the third service call as all the major parts are being replaced. Should have known products were not of high quality when the double oven needed to be replaced upon arrival.

Our KitchenAid Wine Cooler is in its sixth year and stopped cooling this week. With most refrigeration this age you automatically assume it is just a premature leak of the Freon/coolant which is bad enough. However, the repairman (his trip cost $85 for the bad news) reported it was the evaporator that failed and the parts are already out of production/not available and therefore, the unit will have to be replaced. Whirlpool which owns KitchenAid confirmed the part is not available and that there was nothing they could do for us. Since we would have to replace it with another KitchenAid unit for reasons of fit and appearance, one would think they might do something monetarily for the consumer. Ironically last evening at a New Year Eves party we heard a very similar story involving a failed KitchenAid refrigerator that was only in its third warranty year. KitchenAid/Whirlpool should not be getting away with this fraud-- no consumer expects to junk a relatively new appliance because it breaks. When the class action lawsuit happens, Whirlpool will wish they had done right by their customers.

The KitchenAid Dishwasher we purchased does not wash dishes well. The warranty went out a little more than 30 days ago. Two weeks ago, the SaniDry Cycle wouldnt work. Technician came out and reset it. Now, circuit board is out today. The repair bills and part is almost as much as we paid for the Dishwasher to begin with. Sears has discontinued selling KitchenAid dishwashers...!

This dishwasher is so much dramatically quieter than my previous Maytag, I don’t even realize it’s on or off. I cannot tell you how much I love that about it. It cleans quite well and is easy enough to use, but that is its outstanding characteristic.

I bought a kitchen full of kitchenaid appliances. Top of the line at a big cost. The refrigerator started periodically leaking water. So I called customer service and was told they know nothing about it and they could send a repairman to diagnose the problem. I told her that I need to do a little research before I make a decision. Within two minutes I found 100s of similar problems on google. It was a poorly designed discharge tube and there was a new redesigned one available. So I call back in a NOT SO NICE mood because I hate being taken for an idiot. They gave me some run around excuse but did agree to send me the replacement part. Now Im reading all the reviews and boy did I make a mistake buying this brand. How do they get away with this **. Why doesnt the government or some law firm file claim a class action suit against these thieves?

Purchased new Kitchenaid dishwasher in 12/12. Initially was pleased. Now seems to be slowly deteriorating - stainless steel streaks, using recommended products, water leaking from around front door handle, isnt cleaning as well as used to. Paid a lot for this machine based on input of sales people at Lowes. Never again.

KitchenAid should change the name to KitchenJunk!!!! I paid $1800 for a KitchenAid fridge in 2007, over the following 8 years it cost me nearly $3000 in REPAIRS! Not sure who is more stupid, me or KitchenJunk.

Our KitchenAid oven stopped working after we used the self-cleaning feature for the first time last month. When we tried to use the oven to bake again, the oven would not heat up. We purchased our KitchenAid wall oven, model KEBC147VSS00, serial No. XW5000833 in January of 2009. We called KitchenAid customer service concerning the problem with our built-in wall oven. KitchenAid offered to sell us a one year extended warranty on our oven for $300. That would be in addition to the charge we would pay to have the oven repaired this time, which we estimate to be over $200. They did not have an answer to our question, How has the faulty KitchenAid oven part or parts been improved so as to not malfunction again and cause our oven to be inoperable each time we use the self-cleaning feature? We do not want to have a repair done that may not really fix the problem. We called Consumer Reports. They recommended that we call the Consumer Product Safety Commission (CPSC). We will file a complaint with CPCS. In our opinion, this oven should be recalled by KitchenAid.

In late 2007 we replaced every appliance in our beach home with KitchenAid appliances. As of 6/2014 every appliance has been replaced except the ice maker. This week our $4000 combo wall oven died and the KitchenAid authorized appliance repair suggested we replace it. We spent a chunk of money back then and have since replaced it all. My sister and an in-law have done the exact thing!! KitchenAid was considered top of the line. Today I consider it JUNK!!!! Oh by the way their consumer service line is perpetual hold. Sad that they allow the brand to go down the toilet.

My husband and I purchased a KitchenAid dishwasher 2 years ago and had our first problem when we opened the dishwasher for the first time. The bracket holding the third shelf was broken. The dishwasher had already been installed so we could not return it without a lot of problem. KitchenAid sent out a technician and he replaced the part. The rack opened with much difficulty but he said he could do nothing about that. Over the next two years the dishwasher had a slow leak that was not detected until we noticed black mold growing over the side and front of our cabinet next to the dishwasher.We called kitchenAid and they sent another technician who informed us that the leak was a result of the replacement bracket being installed incorrectly. When we again called KitchenAid to rectify the problem that they caused we were informed that it was not their problem and we had to pay for the part as well as a large bill for labour. We are completely dissatisfied with KitchenAid and their total lack of support of their customers. I would never recommend a KitchenAid appliance to anyone.They do not back their product unless you are willing to pay again and again. As I have noticed on some of the other complaints filed with consumer affairs re: KitchenAid dishwashers, we also have noted a bad smell from the dishwasher if the door has been closed. I was unaware that it was the result of the dishwasher not having a fan motor. What an inferior product it truly is. Had we known we would never have spent so much money to purchase their product.

After a year and a half dealing with a malfunctioning refrigerator (floor model), Whirlpool agreed to replace it with a brand new upgraded model. I am impressed with their customer service. Its been about 2 months and the new one works like a champ! Thank you Whirlpool!

Purchased this unit in 2010 with an extended warranty. The unit died in 2012 and was able to get it replaced because of the extended warranty. However an extended warranty was not offered to me on the replacement. The replacement was installed in November 2012 and failed to heat anything in 2015, approximately 2 1/2 years old. I called KitchenAid and spoke with their representative in Tennessee, I explained that this was the second microwave that failed in a two year timeframe. The lady was not very helpful. All she wanted to do was sell me a warranty or I could pay to have a technician come out and look at it. She advised me complaints on defective manufacturing are based on Service Technician calls since they did not have any for this Model then there is nothing wrong with it. I asked her why would 2 of the same units fail during the same time frame and KitchenAid would not recognize that something is wrong with the unit. I told her I could buy a microwave for less than $100.00 and it would last longer than this model. She told me I should have bought an extended warranty. Apparently I am to blame because I did not get an extended warranty from them for $329.00. At this point she stopped listening to my questions and proceeded in a very loud voice which can be heard clearly from 3 feet away that KitchenAid stands behind their product and there is nothing wrong with that Model microwave because there have not been any complaints. I told her to search the internet. If KitchenAid sold quality products and stand behind their products why would there be a need for an extended warranty. Very, very poor customer service. Therefore if you buy a KitchenAid appliance buy a very long extended warranty because their items are not cheap and the warranty is not cheap also.

I have owned a KitchenAid Gas Range/Convection Oven KGSA906PSS for several years. I attempted to use the self-clean feature for the first time ever yesterday. I wished I had searched for KitchenAid complaints on this website first. Apparently, I am one of many who has burned up the oven control panel by merely using a feature of the oven. How is this possible that there is no recall or product support from KitchenAid for such a common problem and obvious product defect? I called KitchenAid and as you can guess from their low ratings on this and other sites. They were zero help and I got the impression they could care less if any of us ever buy a KitchenAid product again. They should be happy to know that I in fact would never buy another KitchenAid product or recommend that anyone else ever does. The repair (punishment) cost is estimated at $600. This is a repair for attempting to use the oven clean feature one time. One of the features we looked for on an oven although for some reason (thankfully) we didnt use. This represents a full 45 percent of the ovens purchase price and yet KitchenAid has no assistance or comment. Good Job, KitchenAid. I hope this experience helps somebody make a wiser purchase decision.

I have put the following letter in the mail to Whirlpool, owner of KitchenAid, because my experience over the last year has been so extremely frustrating. The letter summarizes my experiences. Please review the following timeline of events: On 10/28/2011, my husband and I purchased KitchenAid Dishwasher model #KUDS30IXSS from D&K Appliances in Newtown Square, PA. The dishwasher was installed by D&K on 11/3/2011 and by 3/5/2012, the dishwasher has no power. Then by 3/6/2012, D&K Appliances repaired it by replacing a fuse. On 5/21/2012, the dishwasher had no power. Then on 5/23/2012, D&K Appliances repaired it by replacing the fuse again.On 6/26/2012, the dishwasher had no power. The following day, 6/27/2012, D&K Appliances repaired it by replacing the fuse again and refers us to A&E Factory Service because they can’t figure out why the fuse keeps blowing. On 7/9/2012, A&E Factory Service looked at the dishwasher and tightened the connection to the fuse. They told us that we must run the hot water before we use our dishwasher. Since the dishwasher has a 4-hour delay start feature, this seems ridiculous. On Saturday, 12/15/2012, the dishwasher had no power. On Monday, 12/17/2012, we called Whirlpool Customer Service to request a replacement dishwasher. We had an extremely aggravating conversation with two customer service reps who insisted that the dishwasher needed to be looked at again by a third company, Micro Ovens of Delaware. Your rep set up a repair visit for 12/19/2011, between 8:00 am and 5:00 pm.On Wednesday, 12/19/2012, I placed a call to Micro Ovens to see if I can get a more exact time that they will be arriving. They informed me that they do not come to my area and that Whirlpool should not have set it up. I then called Whirlpool Customer Service again. Your rep was very kind and apologetic and handled the call very well. However, despite her best efforts, she could find no one to repair my dishwasher before Christmas, 12/27/2012 was the first available. Between 12/15/2012-12/27/2012, I had no working dishwasher. On 12/27/2012, Ace Appliance Service of Delaware Valley spoke to your tech line while they are here. They were informed that there is a “Fuse Kit” that needed to be ordered. This will take about a week to come in. Ace replaced the fuse to get my dishwasher working in the meantime.On 1/3/2013, the dishwasher had no power. I called Ace Appliance to see if the “Fuse Kit” has come in. They advised me that the wrong thing arrived yesterday. They will order the right thing. I asked for the right thing to be overnighted. They advised me that I would have to pay for that because Whirlpool would not. They will not set up a new date for the install of this kit until it comes in, which most likely will be Monday. Throughout this process, I have been appalled at how many times someone has referred to the rules set up by Whirlpool as the reason for not doing what should be done to make this situation right. I need a replacement dishwasher. Any advice you can give as to how you can make this happen would be greatly appreciated.

Extremely disappointed that our Kitchenaid microwave magnetron has failed after only 2.5 years and requires $325 to repair (65% of the purchase price new). We have never put metal in the unit, which, after researching, appears to be the only possible operator cause of failure, meaning a part that is reportedly supposed to last 22 years is clearly defective from the factory. Service staff on the phone have been quite kind and sympathetic, but unable to help. They encouraged me to email the company directly, which I have done with the above verbiage, requesting explanation of their policy to not cover this under warranty, especially after seeing so many other people complain of the same issue. The company has not responded. The service tech who diagnosed says hes seeing this more and more, as the appliances are being built less and less robustly.

After 2 years my KitchenAid Dishwasher model #KUDC10IXBL2 needed a new circuit board replacement. We had an extended service contract - great you would think, but not so. After replacement, we had water leaking from the dishwasher. Now my hardwood floors are lifting and I have bowls under the door to catch leaking water. This is after numerous repairs of the gasket. KitchenAid does not take responsibility for damage done to your personal property. KitchenAid also contracts with a repair company called A&E. A&E gives you a time frame for repair between 8 am and 5 pm, so to say the least we have lost out on vacation time as we need to take a day off for repair. Each time the repair guy comes additional damage is done - most times they forget to have ordered the necessary parts, so need to reschedule to come back out. This last time I phone KitchenAid who told me the service guy could deem the appliance a lemon, however the service guy told us they would not allow him to do this. A&E has put into repairs on this dishwasher over $800 and we paid $535 for the item. Last week A&E came out again, it ran well before they left. The next day I went to run the dishwasher and bolts popped off and the unit gushed water. Seriously! My recommendation would be research your product well, not purchase a service contract through KitchenAID and ask if the service repair company contracted with is A&E. Bad experience and the poorest customer service ever!

My 4 yr old $4500 refrigerator went out and lost food twice in it and Kitchenaid has been horrible, they don’t want to compensate in any way and don’t care that youre with a refrigerator. They leave you on hold for hours.

We built a brand new house in 2011/12. New house means all new appliances. Our KUDS30IXSS6 from Sears seemed like a great product at first. So quiet you sometimes didnt even realize it was on. But then the wheels of the top rack broke off one by one. I realized my brand new Hickory floor boards were beginning to warp - the leak apparently inviting a colony of ANTS to live under my dishwasher!!! And the control panel would stop working from time to time, only to magically start working again after a week or two - just as I was about to call in a repairman. Well it has stopped working again and after reading countless stories of people with the same exact experiences as mine, Im not going to waste my money getting it fixed because according to the reports of others it will only happen again and again. This dishwasher is only 3 years old!! Within the first few months the problems started. A $900+ dishwasher that is worth nothing but a headache.

In September of 2016 we purchased a very expensive KitchenAid fridge, almost $3,000. It was supposed to be the top of the line. Thank goodness we bought the extended warranty, because as I write this I am waiting for the repairman to come out for the FOURTH time. This will be the third time that ice has built up along the inside of the back wall, and to fix it requires the unit to be shut off, drawers and shelves removed, and the ice to melt away so he can open up the back and do his thing. The ice build up impacts the fan, creating a loud noise, and inhibits the ability of the unit to make ice. The other service call was for a malfunctioning deli tray control. Prior to this unit, for 14 years I had a Bosch unit in my other home which worked flawlessly. I would never buy another KitchenAid fridge again.

Bought a French Door KitchenAid fridge 6 years ago for $3500. Consumer Reports BEST BUY HA HA! Have had NOTHING but problems. So the electronic panel on the front went out yesterday and the unit totally shut down. Repairman came out and guess what... THEY DONT MAKE THE PART ANYMORE! REALLY. How can you not continue to make a major part for an appliance that you made and sold only 6 years ago. So now it is totally useless. DO NOT BUY KITCHENAID APPLIANCES! I hope this company goes the way of Sears.

At 9 months needed ice maker replaced. Now at just over a year it bangs like someone is hitting the pipes with a hammer. Kitchen aid repair cant find the reason so kitchen aid says, The fridge works so sorry about your luck. Would expect better for a 4000 dollar fridge. Dont buy.

In April 2015 I purchased dishwasher, stove and refrigerator all KitchenAid thinking it was the best. Working condition everything is okay. A month ago I was cleaning the appliance when I saw rust under the stainless coating on the refrigerator. Stove and dishwasher are okay. I called the service, they came to see. They charged me $100 for coming. They said it would cost me $1600 to replace all three doors and there was no explanation why this problem occurred. I would like to know if it happen to someone other.

Purchased subject refrigerator in May, 2009 from Sears for $1,650. Over last several years several parts have fallen off - interior light cover, crisp cover, freezer drawer handle. Last week we came home from vacation to find temperatures in freezer compartment above 50 degrees and in refrigerator above 60 degrees. Probably $2-300 of food ruined.I scheduled service call through the KitchenAid website. Service rep came out, pulled refrigerator from the wall, pulled off the back panel, and announced that a copper cooling tube had cracked... leading to loss of refrigerant and failure of the compressor. As a KitchenAid authorized repair provider... he could get the ~$400 cost of the compressor covered under warranty. I would have to pay, however, $99 for service call plus another $650 for 2 hours of labor.The repair tech explained that a design flaw placed the copper tubing in the drain pan area exposing it to continual moisture and heat ultimately eroding the tube until it cracked. I dont think failure of the compressor at 8.5 yrs is reasonable. My appeal to KitchenAid fell on silent ears. In addition to the poor durability... I suspect there is some collusion between KitchenAid and the authorized repair service organizations. $650 seems excessive for 2 hours labor. Guess if I have to use an authorized service to get warranty coverage of the part I dont really have much choice.

Let me begin by saying that when my husband and I built our home 8 years ago, we researched and thought Kitchen Aid was the best product and value for our budget. We have had nothing but trouble with all three of the appliances we bought from Sears that were Kitchen Aid! Our Kitchen Aid stainless steel Dishwasher that we paid entirely too much money for worked for about 3 years and then we had to replace several parts on it. It lasted about another 3 years and we finally decided to throw it away and purchase the cheapest Kenmore dishwasher we could find! It has worked perfect! When our stainless steel Kitchen Aid fridge was 7 years old, the ice maker went out... We have yet to get it replaced! Our stainless steel Kitchen Aid double oven has been giving us problems for about 2 years when it was 7 years also! The bottom oven went out on us this past Easter so we have only the top oven working... So now Christmas Eve, when I preheated the top oven to cook my Christmas Eve dinner, the oven began to smoke at 240 degrees! Oh my goodness....whose appliances go out on major holidays! We paid a ridiculously large amount ($10,000.00) for all 3 of the appliances and are so disappointed that now we have to either pay a repair man to fix our double or just go ahead and buy a cheap double oven. I will never buy or suggest anyone buy Kitchen Aid for sure!

On January 22, 2014, we were sold a used, returned, older model and/or LEMON KitchenAid Dishwasher without our knowledge by Pacific Sales Kitchen and Home in Oceanside, California. We are requesting that KitchenAid stand behind its products and repair or replace our nonworking dishwasher for no charge to the buyer.We purchased a floor model for $931.54 including $100 installation and were informed by Pacific Sales Kitchen and Home that this dishwasher was brand new and in perfect working condition. This dishwasher was installed in a two person household and has been used less than 50 times since the purchase date. The correct detergent and rinse aid have always been used and the filters have always been kept clean.This dishwasher has never cleaned the dishes properly and stopped working all together on September 9, 2014. We contacted Pacific Sales Kitchen and Home to request a service repair and they instructed us to contact KitchenAid directly. It was then we were informed by your company that the dishwasher we purchased was actually four years old and had gone through two previous owners. We contacted Pacific Sales Kitchen and Home and they said this was not true and that they would handle the service repair themselves at no charge to the buyer. We told them that we did not believe them and that we wanted a brand new replacement dishwasher immediately. They would not comply and only offered to make the necessary repairs. So, with great hesitation, we agreed and they replaced the broken main board, which allowed the dishwasher to function, but still not up to par.Then in November of 2015, the dishwasher stopped working altogether once again. The dishes actually run through the entire cycle now, but they are dirtier than when they went in. The water appears to be lukewarm only during the wash cycle and the rinse dispenser does not function properly. It has read full for over a year now without adding any additional rinse aid. Furthermore, the soap dispenser appears to not always open during the wash cycle as well.We spent $931.54 on a KitchenAid Dishwasher less than two years ago and as of today, we do NOT have a working dishwasher. Again, we are requesting that KitchenAid stand behind its products and repair or replace our nonworking dishwasher for no charge to the buyer or we will be forced to take further action at this point. Thank you.

We bought a brand new, 48 built-in refrigerator kssc48qts02 in Aug. 2008. Two years ago the electronic motherboard had to be replaced to the tune of almost $1000. Now our thru-the-door water dispenser is leaking. Had 2 different companies look at it with the same diagnosis... 1). The water line is broken 2.) There is no way to repair the line as it is built into the freezer door 3.) The freezer door needs to be replaced 4.) THEY NO LONGER MAKE THE FREEZER DOOR!!! Come on KitchenAid, you used to make good products. What happened? The refrigerator is only 8 years old and was very expensive to begin with. Another thousand in repairs. And now they no longer make this product? MAJOR DESIGN FLAWS.

The knobs on this range are made plastic on metal posts. The first knob wore and broke within the first year of using the range. The ceramic top range is slow to heat and then superheats once cooking begins. The oven temps are way variable and cooking times are way off from recipes. I have ordered two new knobs at the cost of almost $40 and I know that the other two should be replaced as they will break any day. I use my range nearly every day and thought that KitchenAid was a good brand when I bought it. I am sorry to say that I do not recommend that anyone buy this brand right now. Maybe they will improve but I think that they are making their money on replacement parts.

Our house (built in 2006) came with KitchenAid SS appliances. All of them have had issues. In 2010 our dishwashers thermal fuse burnt. We replaced it and it worked for a while. Then after about 6 months, it failed again. I had it replaced again and it worked for a while. I now have the flashing Normal and Cancel lights. Pulled the power plug and connected it back after 15 minutes. Still the same issue. Came to know that it is either a keypad or control board issue. So then we started using it to store manually washed vessels. Then one day, while opening the door, I heard a snap and then the door fell loose instead of going down gently. I noticed a cord sticking out of the bottom with frayed end. As I shone my flashlight through the bottom corner, I noticed a plastic piece which was probably attached to the cord/rope and I could also see a large spring lying on the floor underneath the dishwasher (on the side), which I am assuming this plastic was connected to. So the cord would pull on the spring and slow the opening of the door. It looks like the knot of the cord came undone and then the plastic fell off and came unattached from the spring. Such badly designed appliances. The torsion spring on my microwave broke twice and the door falls freely. Not fixing again. Never again will I buy an appliance of theirs or Whirlpool.

Bought a KitchenAid dishwasher (Mod KUDS35FXWH8 Ser F24801339) and clips holding the top rack on its rails broke within months of purchase, causing top rack to partially or fully collapse very often. Been living with this for the past several years. Too much spent and too much hassle to replace, as Id have to break tile to replace the unit. Very disappointed. Done with KitchenAid, as if a fairly premium model uses cheap plastic that cant support a top dish rack with normal use, then I have to question the quality of the entire unit. My thinking is that if they do not have the right people, process and engineering sense to add .05 to the cost of key parts in a dishwasher that would allow it to endure at least an average life without breaking, then why should I trust that they would have skills and sense to make the rest of the unit last an average life. KitchenAid made an extra .05-.10 cents on my purchase and lost potentially hundreds or thousands of future customers as a result. Word of mouth, bad online reviews, Consumer Affairs notice... will lead to this. KitchenAid: time for a change.

We have had the KitchenAid refrigerator for 4 years now, lost over $2000 in food, 12 repair visits so far and we just called for another, and they just dont care. Fortunately we bought the extended warranty but that will be up soon. They should NOT be allowed to manufacture refrigerators. What a way to run a company, they wont even call me back and only an e-mail refusing to anything. Buyers beware.

We just bought a new 32 built in KitchenAid refrigerator with french doors and bottom freezer. It is fine except that the door slams shut upon release. If the door is open and I just let go of one of the doors, it slams really hard and its so annoying! Had someone out to look at it twice, and they said that there was nothing they could do. That apparently theyre all that way. Has anybody else else experienced this? Paid $9000.00 and I would think that it would be able to close properly without jumping out of my skin if I dont remember to hold on to the door and gently close it!

We purchased a Kitchen Aid gas stove-top in August 2010, for $1,323. Today, I noticed that the knob for the fan was cracked in two places, because it is made out of cheap junk plastic. We barely ever used that fan. We bought a Kitchen Aid stove, based on their reputation, which apparently they no longer deserve. I asked them to replace the obviously defective piece, but they just copied and pasted a bunch of warranty paragraphs. So instead of replacing the knob for me, they would rather have me write reviews of their product. So here it is!

Model KUDS30IXBL1 - The plastic rollers on the top are cheap plastic and break after a couple of years. Also, the controls on the front are very glitchy and touchy. If you lean against the counter and accidentally touch or brush by the dishwasher/control board, it will turn on or off or start cycling. If you have this dishwasher, get an extended warranty plan asap!

I purchased a model KDTE204DSS0 KitchenAid dishwasher on 12/1/14 for $717.48. It has a stainless steel tub. Fourteen months later (2/16) we had water leaking from multiple pinhole leaks in the stainless steel tub where the base of the tub is molded to fit the screen and pump. I called Whirlpool and they said that the tub has a lifetime warranty but it can only be installed by an approved appliance repair facility. That cost $150.00 (I removed, delivered and installed the dishwasher again myself). On 9/8/16 (seven months later) the dishwasher is leaking again and has again the same pinhole leaks in the new tub. I get a slight shock when I touch the screen inside the tub and believe there is a galvanic reaction going on that is eating up the stainless tub at its thinnest area.Since I find no other reviews mentioning this problem, and it appears to be more than just a tub problem but a unit problem (i.e. a lemon), I asked Whirlpool to replace the unit. As you already know, they said no but would replace it for $17.00 less than I paid for the last one less than two years ago. If I paid another $150.00 to replace the last tub that would be about $500.00 a year to wash a load of dishes every other day. This negative review is as much about the manufacturer as it is about the faulty dishwasher.

I purchased a Refrigerator/Freezer in 2012 for my cottage from a local dealer. Over the last year Ice has built up in the freezer floor and then there is water leakage. I would get rid of the ice build up and then no leakage for a short time and then it would start all over again. In the meantime the floor and side wall of the kitchen which housed the fridge became damaged. I called the dealer and they tried to give some things to do which did not work. Eventually we got the dealer out and they came with a new valve and installed a P trap drain tube. Apparently Whirlpool have known of this problem and never let any of their consumers know.As we are on an Island it cost us a lot of money to get a repairman out to replace this piece. I called Whirlpool and they did not want to discuss it and dissuade they could have sent me a replacement but would not pay for the cost of the work to replace the valve even though they knew for years that there was a problem with this part. I will never again get anything made by Whirlpool.

It looks great in the wall, but I HATE this oven & wish I could replace!! It blows a very loud fan any time it is on - and it takes FOREVER to preheat! I mean 30-45 minutes to reach 350. And then blows an hour after you turn it off. No way to shut it off. After reading reviews of shattering glass, I am scared to death to try the self-clean feature! How do they get away with selling us these problem appliances?!

We purchased a KitchenAid refrigerator (model KFIS29PBMS) with a 5 year extended warranty. We started having trouble with the unit after 1 year, in that the freezer compartment was making a lot of noise. About a year later, it started again. the problem was the freezer was not keeping ice cream hard. They diagnosed the problem to be the automatic defrost cycle not working properly. Ice would build up around the fan causing the loud noise. This time, the service technician replaced the control panel and another panel in the rear of the unit. The noise subsided, but two problems continue to exist. The unit periodically beeps (every five to ten minutes) and the refrigerator freezer compartment continues to not freeze ice cream.I called for extended service and was told they would NOT come out to fix the problem because it was already repaired. After an hour with their extended service rep, they agreed to find another service company but said I may have to pay for the repair. I have had KitchenAid products in all three of my homes in the past. The quality of their products has changed - unfortunately for the worse. When they refuse to stand by their extended service contract, then its time to find another company. After reading several reviews on this refrigerator, I found that I am not the only one who has had this problem. Do yourself a favor, when you look at a KitchenAid product in a store, just walk on by. Save yourself a lot of aggravation!!!

I bought a KitchenAid DW and am very dismayed by the lack of information regarding this bizarre drain line. I have installed several dishwashers before and never had any issues as this. The drain line seems to be long enough if you could unravel it from their mountings on the side of the unit, which apparently are not to be removed? I still have no clue. I had to butt together 2 drain lines with a 3/4 nipple and 2 hose clamps to connect the 2 soft ended hoses together, seems wrong but impossible to get any facts. Some say remove the hose from its bindings, which looks impossible to do safely, or butt connect 2 hoses jury rigging it like some Ethiopian setup, not happy!

Kitchenaid Refrigerator KFCS22EVM68 and dishwasher KDTE404DSS0 - We purchased higher end KitchenAid appliances 14 months ago when we remodeled our kitchen. At 12 months, the refrigerator started leaking - we had a cracked drain pan. Then a couple months later the ice maker failed. The warranty had just run out and KitchenAid was good enough to repair that under warranty. Yesterday, 14 months old $975.00 dishwasher would not quit running. We called, were told to turn off / check circuit breaker. We did. That didnt fix it. Now, will not honor warranty (2 months past) and are sending a repairman to fix. There are just two of us and we only run the dishwasher every couple of days. Very disappointing!

We bought our fridge model # KFIS29BBMS00 five months ago and started having trouble with the freezer not working. Weve had a technician out here four times and hes coming again today. I have called KitchenAid twice and they just gave us an extended warranty. They dont care about us and will not stand by their product, and we still dont have a freezer. Ive been out a lot of times and not to mention the food that weve lost. Everyone knows food is not cheap. Please dont buy any KitchenAid product. Id buy an old GE first.

After a few months of use, the side of the maple cabinet next to the dishwasher began to turn black and we noticed it getting hot when the dishwasher was being used. We uninstalled the dishwasher and noticed the panel was delaminating opposite the vent on the dishwasher. We called for service and they looked at the problem. And after they called KitchenAid, they said there was nothing wrong with the dishwasher and the vent could not leak steam because it was only open when the water was filling to vent the pressure and because of the weight of the small plastic door, it could not let steam out. We contacted Hhgregg where we purchased and not much help. This product is under warranty; definitely a design problem and a company who is not willing to look into or correct it.

Very well made microwave. Love that it matches the other appliances. It has so many features! From melting butter to baking a pizza on the pan that is included with the microwave. No problems as of yet in the 3 years we have had the microwave. It is stainless steel and looks pretty. The only slight improvement I would make, is it would be nice to have a flatter looking front. It reminds me of a spaceship with the way it bows out from the door front. But I do like that underneath it is angled up towards the front, so it allows for more working space on the stove top that it sits over. Over all I am really pleased with the purchase.

Approximately 10 years ago I purchased a 42 inch Kitchen Aid Refrigerator model kssc42qmS01 for about $5500. Seven years later, it required a rebuild of the circuit board for about $400. Last month the overtemp warning light was coming on for both the freezer and refrigerator. The authorized repair guy and Kitchen Aid said they could not fix the board due to the Tsunami in Japan. This excuse does not hold water since there are several after market repair shops that fix these boards daily. Just Google Kitchen Aid Control Board and you will find an entire market place of repair shops and used boards. (They all love Kitchen Aid!) If you read the detailed accounts of other pissed off homeowners who got stuck with a large piece of unserviceable junk in their kitchen read on from this website. My favorite is the guy who fixed his own control card for $6. Blaming a Tsunami is a convenient excuse to not fix or service these refrigerators because of underlying design flaws. Unfortunately I wasnt able to fix my board a second time despite the $500 in service calls and emergency repairs. The refrigerator still cant maintain its temperature. Kitchen Aid says theres nothing they can do except offer me a special price which is not better that a good Internet price from an online deep discounter. Keep in mind that this is a built in in a custom kitchen. (The Kitchen was featured in a local Milwaukee Magazine) I cant just rip this 42 inch built in out and put in a stand alone refrigerator because there would be a large gap in the 42 inch cavity not to mention a 3 inch projection even with a counter depth unit. And why would I buy another Kitchen Aid / GE built in when they walk away from their own product? My advise is to stay away from Kitchen Aid / GE built-ins.

My side by side built in refrigerator is only 10 years old and it was beeping faintly and the refrigerator and the freezer stopped working. KitchenAid sent Diamond Factory Service to take a look at it. The guy was in my kitchen less than 10 minutes and told me that the control board has failed and KitchenAid does not have spare parts for fixing the control board. He charged me $90 dollars and left. I am now left with this useless built in refrigerator and I have no hope that KitchenAid will help me in any way. I WILL NEVER buy another KitchenAid product.

I looked and looked at gas ranges - I was very excited to be able to use gas again. I selected this Kitchen Aid stove and was not told that the central oval burner, which I paid extra to have, would not provide more than a low flame. You buy the whole 5th unit for just pancakes only! The self-cleaning oven will not clean the sides of the oven, only the pan over the burner. The little top oven is meant only for warming, not baking or cooking because it cooks so unevenly that toast, food and cookies are done on the glass side and burned on the back side. I have had KA service people out twice and they say that thats the way it is and that it registers 350 degrees when checked. I could have bought an oven for less than 1/2 and had a better oven. Its not the company that produced my 30-yr-old KA mixer, is it?

Purchased a Kitchen Aid side-by-side refrigerator as part of a new home purchase. Everything was fine for the first year but then the lights in the refrigerator and freezer began going out. I called Kitchen Aid and they scheduled a service repair. Two lights were replaced (at no cost to me) and about 3 months later, the same issue came up again; no lights. Again I called Kitchen Aid and they sent out the same service repair company and they again replaced two lights (at no cost to me). Now, 4 months have passed and the lights are out again in both the refrigerator and freezer.I called Kitchen Aid a third time and they said the refrigerator was out of warranty and I was on my own even though they didnt fix the problem when it was under warranty. I believe the LED light panel needs to be replaced costing several hundred dollars. Kitchen Aid quality is average at best and I would recommend not purchasing their product. My refrigerator retails for about $10,000, model KBSD608ESS, so I would expect much better quality.

Spent $3200+ on a KitchenAid Refrigerator model KRMF606ESS00 about a year ago. Weve had nothing but problems since we got it. The ice/water dispenser would stick open and wed end up with water and ice on the floor. The tech that came out to fix it said that theres a known delay between the ice/water paddle dispenser and the computer that tells the refrigerator to dispense the water. He did replace the unit because it was sticking as well as the delay. This helped. Would have been nice to know this before ordering the refrigerator. Shortly after that was fixed we noticed that our food was spoiling prematurely and the refrigerator seemed warm. I bought a thermometer and found out that the inside of the refrigerator was around 46-48 degrees when it was set to 33. This time the tech that came out said that the paddles werent opening to allow cold air into the refrigerator. Fine. Ordered a part that came in in a few days and installed it. The tech cleaned out pounds of ice that had built up in the back of the unit between the fridge and the freezer when he installed this part. Because of this, all seemed well for a week or 2 until the thermometer started climbing up again. However, this did not fix the problem. This time the tech that came out said it was a gas solenoid that needed to be ordered - something about the coolant not distributing properly between the freezer and fridge. He said it would be a few days to order the part. Five days later I call the repair people again and they said they had to order the part from the manufacturer and it would still be another week or 2. Um HELLO we have spoiled food here and it is the week before Christmas. Nothing we can do maam. We can overnight the part for $100. Call the manufacturer to see if they can do anything. Called the manufacturer WHIRLPOOL who proceeded tell me that theres nothing they could do - they got the order for the part - it IS IN STOCK but they havent shipped it yet. Well, can you overnight it? That is not our policy maam. What? Why not? Can I talk to your supervisor? No maam, that is not our policy. I can email my supervisor and they will get back to you in 24-48 hours. Are you kidding me?? You dont have a supervisor? That is not our policy maam. If he called me maam one more time I would have jumped through the phone. So basically, screw you, customer. Were not helping you and dont care if your food is spoiling. Oh, but were happy to take your $100+ per year to extend your warranty on this piece of crap. DONT BUY KITCHENAID IF YOU WANT GOOD CUSTOMER SERVICE. THEY ARE THE WORST.

Side by side counter depth fridge bought 15 years ago, never a problem, just starting now to make a vibration noise every once in a while. Changed water filter every time red light came on, good drinking water and plenty of ice. I will buy it again.

Bought a KA double convection oven. It works well enough but the problem is that enamel and metal on the upper oven floor melted forming small holes. I contacted KAs parent company and was advised that the oven liner was not a replaceable part. Heres the response. Thank you for visiting the KitchenAid website. We appreciate hearing from you. We apologize for the problem you are experiencing with the interior of your KitchenAid oven. The oven liner is not a serviceable part and is not available. The only resolution for the problem you are experiencing is replacement of the oven.You are a valued KitchenAid customer and we appreciate the opportunity to address your inquiry. We invite you to contact KitchenAid again either by calling (800) 422-1230 between 8:00 AM to 8:00 PM EST weekdays or by emailing whenever the need arises. When calling please press the available option or stay on the line to reach a representative.I.e. Buy another $5000 dud? Not likely. Meanwhile I am concerned about using the oven in case a spill allows grease to migrate into the cavity between the upper and lower ovens. I imagine that this would be a fire hazard. I will never buy anything from Whirlpool again and advise others likewise. Their brands are WHIRLPOOL. Every day, care™ KITCHENAID. MAYTAG. INDESIT. CONSUL. BRASTEMP. AMANA. JENN-AIR.

As one lady from Mount Pleasant, SC reported, we are experiencing the very same issues. Weve owned our 30 inch slide in gas range for 3 years and when you brush up against it you wont even know until later on when you smell gas that one of the knobs was turned ever so slightly emitting the gas fumes. I contacted KitchenAid Customer Experience and reported this matter and to see if they have come up with a fix or recall. There hasnt been any. With all the news of gas explosions happening to houses across the country, this is definitely a safety issue. Im hoping Consumers Union and/or the Consumer Product Safety Commission can do something before someone else experiences a horrifying event.

I used to love KitchenAid. I had a suite (dishwasher, refrigerator and range/oven) from them for 10 years in my old home and had no issues. Naturally, when I went to purchase appliances for my kitchen remodel in my new home, I bought KitchenAid again. A year after they were installed, the fan in the oven started to rattle and I began to notice surface rust on the appliances. Ive always used stainless steel cleaner, and I never had this issue with my old appliances. The rust will not even come off with the cleaner. KitchenAid sent out a service technician who fixed the fan and looked at the rust. He said the rust was a problem with all of the stainless steel appliances when they get any water on them. Seriously? A dishwasher, refrigerator and oven? When do they not get water on them? When I contacted KitchenAid, they told me it was a cosmetic issue and therefore not covered. They did call their service technician who said he only saw a small amount of surface rust on the stove and did not look at the other appliances. He also told them it was an environmental issue. (Totally different from the story he told me.). KitchenAid also said it was a cosmetic issue and there was nothing they could do about it as I had used the wrong brand of stainless steel cleaner and the environment was too moist. My home is 30 miles from the ocean in a desert climate, and my previous home (where I did not have problems) was much closer to the ocean, so how it that environmental? KitchenAid offered to send out a second technician out at my expense. I will never buy another KitchenAid product again.

In 2012, I purchased a KitchenAid Refrigerator, model KFCS22EVBL. Weve had nothing but problems with this product. First, the freezer leaked water onto my beautiful hardwood floor. The refrigerator was repaired but it ruined my hardwood floor. My research indicates that this is a known design defect. I wrote a complaint letter to a Whirlpool executive, who referred me to their quality assurance expert. What a joke! I was left extremely frustrated and angry. Neither Whirlpool nor its QA representative understand the concept of customer satisfaction. Second, the refrigerator is extremely noisy. We have an open floor plan and sometimes we have to speak over noise from the refrigerator to hear conversations. Lastly, cleaning the coils is a nightmare. The user instructions state There is no need for routine condenser cleaning in normal home operating environments. I dont have pets; however, due to dust buildup, I need to vacuum the coils at least 2-3 times a year. Additionally, dust tends to collect behind the front coil and there is no way for the average consumer to reach the area behind the coils. Yet, Whirlpools instruction states Use a vacuum cleaner with a soft brush to clean the grille, the open areas behind the grille and the front surface area on the condenser. Gee, I wish I can figure out how to get behind the front coil. (The attached image shows unreachable dust behind the coil). I suspect the refrigerator was purposely designed this way to shorten the lifetime of the refrigerator. Whirlpool has underestimated this consumer. I will no longer purchase another Whirlpool product, especially since Im also having problems with my KitchenAid double oven. Im now looking for another refrigerator.

My Kitchen Aid dishwasher is less than two years old. I had one repair at 6 months. My dishwasher stopped working recently so I called Kitchen Aid and they said I needed to have it serviced at my cost because it wasnt under warranty. When the repairman came he found the clamp detached from the pump and water was everywhere. He stated that Kitchen Aid has many issues with this type of clamp. In fact there is a recall of the clamp on certain models but not mine... However it is the same clamp. Kitchen Aid refuses to admit that it is a similar problem even though I now have a blue dot on the model number plate indicating that the clamp has been replaced. I have had repairs to appliances and never have I noticed that unless it is a recall.

I purchased the French door with bottom freezer style fridge from KitchenAid and couldnt be happier. It was bought at a Scratch and Dent store, which made me a bit uneasy for any possible damages that may show up later, but so far everything has been great. Fairly quiet in our open layout kitchen / living room floor plan.I love that it has a water spout on the inside, leaving the exterior clean without the typical water/ice dispenser eyesore. Also leaves less room for broken parts to be fixed. 8 months of ownership so far and the only thing we had to change was the water pressure on the spout. Very easy.

I had a KitchenAid dishwasher for 20 years and finally, I decided to replace it only because it was not dispensing the soap completely. I wish I had my old one back. The new model (KUDC10FXWH) I purchased in May 2011 and cost $940 including installation, warranty and tax is a big disappointment. So far, the repairman has been out 3 times. The last diagnosis was a control panel malfunction, which causes the dishwasher to shut itself off. It is almost useless to me because I have to run a cycle twice and/or a separate rinse to be sure the dishes are clean. Mostly, I have reverted to washing dishes by hand to save water and frustration. So far, I have not had to pay anything out of pocket due to the regular warranty. But thank goodness I got the extended warranty because I think I will need it. Buyer beware!

We bought a very nice looking French door refrigerator and only six days later, it stopped cooling the food. The thermometers we put in it registered 50 degrees! The store would not replace it. Theyll just send out a technician and they dont know when that will be. Frankly, I dont trust KitchenAid as far as I can throw a stick if after only 6 days, it is not working. What happens in 60 days or 6 months? This was a brand new unit in the box and not a floor model. At least the freezer works and the full length deli drawer is working. I have food I have to move to an old garage fridge. They wont take care of that.

I purchased a 30 KitchenAid gas range with 5 burners from a local independent appliance dealership that I am familiar with and that I trust. I paid more than 1,140 dollars for this range and was very excited to have it. However, it soon became apparent that the Aqualift Clean System fell short of what its marketed to be. In essence, it doesnt work to get the appliance clean as it is promoted to. Following the manufacturers instructions precisely, I have tried to clean this range six times over the 8 weeks or so that Ive had it and each time was a failure. The floor of the oven comes clean but thats about it. The walls, back, roof, and door do not come clean. The problem is complicated further by the fact that these ovens are made with a Teflon coating on the inside that will be damaged by typical commercial cleaners, so essentially you end up with a self-cleaning oven that cant be cleaned no matter how hard you scrub it. DO NOT PURCHASE ANY OVEN WITH THE AQUALIFT CLEAN SYSTEM. IT DOESNT WORK and the manufacturer is no help at all when you call customer service.

Bought a very expensive fridge and have had to get it worked on 2 times already. This time I am going to have to wait over a week to get someone out to look at it so I am out a fridge. If you cannot work on it then you should not be selling it. If you pay over $2600.00 for something you want it to work. When I called they said that yes they have been having trouble with that. Thank God I bought the extended warranty. I will never buy anything else from SEARS. And I will tell everyone I know not to. I am very surprised that this company can stay in business with the way they handle any issues that customers may have.

We purchased this oven (KitchenAid Superba convection oven) some year ago. Approximately two years later, we began to experience problems controlling the temperature. We had the oven serviced by an authorized repair company. The problem ultimately revealed itself to be the control panel. The oven was repaired. Sometime later, the same issue appeared. The oven was serviced and repaired. Months later, same issue. After a lengthy fight with KitchenAid, we replaced the oven paying a pro-rated price. Some months later; the same issue, more repairs. Same problem: the control board. Despite having an extended warranty in place, KitchenAid did not honor the warranty. The problems lie with the control panel which obviously suffers from a design flaw. Whatever reputation they may have enjoyed, we would never buy anything made by them under this or any other label, nor would we recommend their products. However, we receive regular correspondence regarding purchasing an extended warranty on the very product whose warranty they won’t honor.

We did a kitchen remodel less than a year ago with a kitchen refrigerator side by side with ice & water dispenser model KFIS20XVMSII. This refrigerator is a disaster, the temperature for the freezer and refrigerator side has risen to 40 degrees F and 61 degrees F. Pressing the reset button to the suggested temp of 0 degrees and 35 degrees is not working. I came home from work and had to tossed all the food inside into the garbage. I am so disappointed and will be on the phone 1st thing in the morning with KitchenAid. I wished I had read the reviews about this model, it is a common problem. Buyers beware.

I have a 4-5 year-old KitchenAid Dishwasher. It leaked badly on the kitchen floor the day before Thanksgiving. I could see underneath that the drain pump and motor was lying on the floor. It had fallen off its mount and was barely hanging by its rubber hose connected to the drain sump. I pulled the machine out from under the counter and turned it on its side to investigate the problem. I found that the 2-inch hose that connects the pump to the dishwasher sump was cracked from holding the weight of the pump and motor. Call to the tech dept at KitchenAid to get a new hose. Tech could not find a part number to get the little hose. Said he would email the info in a few days. This rubber hose is about 2 inches long with a one-inch opening on one end and about 1.25 inch opening on the other. It attaches with two simple hose clamps. Several days later I received an email stating that the hose was not available for purchase, as it only comes on a motor/pump assembly which will cost me $264. All I need is a little rubber hose. This is a serious RIPOFF.

I got KitchenAid countertop fridge in Feb 2015 and since I have got this fridge I was not able to use freezer for more than a month because everything freezes in it. I called service technician and he came in, did something and it didnt help. After few days same issue again, then guy came in again and said he dont have heat gun so cant fix. Again appointment was rescheduled and then he came in again, did troubleshooting and said he will replace door. I waited for 1 month and called KitchenAid again and they said door that was shipped had a dent so now they have to get new one manufactured. Another 1 month. In a nut shell I have this fridge since 1 year now and I was never able to use freezer. KitchenAid sucks.

Kitchenaid KFIS25XVM - We purchased all Kitchenaid appliances for our new construction home. The dishwasher, microwave, stove and oven and refrigerator have all broken. The service department could care less. I will never purchase Kitchenaid appliances again and I suggest you purchase another brand as well.

KSSC42QTS02 - This product was purchased five years ago. Kitchenaid does not offer replacement parts for the unit. I have to wait 4-6 weeks for Kitchenaid to process a claim and then they will let me know what they are going to do. In the meantime, I have no refrigerator and am now faced with having to go purchase one because I have three small children and cant live out of ice coolers for 2 months.

Our KitchenAid is almost 25 years old and has performed with superb consistency. It seemed expensive at first, but after such great service, in hindsight, it has been of great value. I hope this review doesn't jinx it.

The machine has refused to operate properly from day one. We were offered a manufacturers rebate because the prior dishwasher was recalled. The Lowe’s sales woman in Flint, Michigan assured us were buying a top rated machine. As a rule, I can spot bull. Did I ever miss on this one? If you are on Facebook and on my friends list, feel free to block me. If you buy KitchenAid, please remove me from your list.

We bought this Convection Oven/Microwave at the same time as our oven, KEBS107SS, and cooktop, KFGS 206VSS. After buying it at Sears and coming home and reading the reviews here, I was ready to cancel the purchase. Decided instead to purchase the 5 year extended warranty. Buying warranties is something we dont do. However, we were spending so much on these 3 appliances and after reading the complaints on the oven and microwave, we did purchase the 5 year warranty on the oven and the microwave. Less than 18 months later, the microwave went out. The service guy has been out twice with a 3rd trip scheduled. I have been without my microwave for 13 days and it will be another 10 waiting for the parts. The worst part was being without it while needing to cook for 25 during Christmas, which is not something Id expect to do with a microwave weve had less than 18 months. Next time we buy appliances, I will read reviews before we purchase and I will not purchase from KitchenAid. KitchenAid doesnt care about their consumers who buy their products. (That is a story Ill need to write on our cooktop that we didnt purchase the warranty on.) There are other appliances out there with better reviews. The KitchenAid appliances look nice, but the quality is not there. Our last microwave that was over the oven was not even broken when we replaced it and it was 15 years old without ever having a service call. It was GE and was the microwave that came with the house. It wasnt even an upgraded appliance! I dont write reviews, but I learned so much from reading these, and now that we are having problems with a relatively new appliance, I decided to write this for others.

I purchased a complete house full of Kitchen Aid products about 8 years ago, paying a little extra for a Brand I thought at the time was top of the line in terms of features and quality. Boy was I wrong, the following is a list of costly issues Ive encountered over what I think is an unacceptable product life span...some of the breakdowns occurred just outside of warranty, some continue: - Fridge Fan assembly replaced (overheating) - Fridge cheap plastics, many shelves easily damaged - Stove burner replacement, electric front panel malfunctioning - Dishwasher Circulation Motor seized - Dishwasher door closing mechanism malfunction - Clothes Washer control board failure- Clothes Dryer faulty ignitor (gas appliance)This is the list so far but Im expecting further issues down the road, I paid thousands of dollars for these appliances and expected them to last much longer...next time I will do my homework, that said...Im done with Whirlpool/KitchenAid.

We purchased all new appliances when we remodeled our kitchen in Aug 2017. The refrigerator quit making ice in Jan 2019. I had a repairman come out and replace the freezers fan motor. That fixed the problem, I thought, but now the ice cream in the freezer is super soft. It costs $115 for the repair guy to just come out to diagnose the problem. The last issue cost me almost $400. Now I have to have the thing looked at again. We purchased all KitchenAid appliances because we thought they were able to last with fewer repairs, guess we were wrong. The refrigerator was a major purchase but to need to call out for repairs again is unbelievable.

About 2 years ago, I purchased KitchenAid double oven. Exactly 1 year ago the right back burner knob would not turn. Then six months later the left back burner knob would not turn. I was really surprised in that I have only used this burner about three or four times since Ive owned the stove!!! Will call Sears to get repairman out. I have never use the cleaning component since so many users have had problems. Will never purchase another stove by KitchenAid. I have never own a stove where the knob would not turn on. Like others if I had came across this site before purchasing stove, I WOULD NOT HAVE PURCHASED.

Purchased new refrigerator Oct 2013. One year later it failed - not keeping food cool enough. Parts were replaced. One year later it failed again - same problem but different cause. This time it was a manufacturing defect which, according to the repairman, was well known but we had received no notice. Again, according to the repairman, there had been six updates to the control panel during that year but again, no notice from KitchenAid. Now, two months later, it has failed again. This time it is some sort of internal water leak which was undetected until it ruined about half my kitchen cabinets, the lower adjacent wall and several feet of living room wood floor. Fortunately I have both home insurance which will cover most of the house damage and an extended warranty on the refrigerator which will cover that repair but I am still out a substantial deductible which I intend to be reimbursed by KitchenAid. Further, under no circumstances would I recommend a KitchenAid appliance to anyone. This particular model is a POS and further, KitchenAid does not apparently care what happens to the appliance once it leaves their factory.

Our KitchenAid model has an excellent interior design for rack spacing, sizes, configuration and ease of loading. The wash system is also excellent as dishes & glassware come out clean and sparkling.

On the Kitchenaid website under reviews there are A LOT of complaints about this problem. After a 53 minute phone call today with Kitchenaid they admit there is a quality issue and we have to replace the trap drain tube kit. They will furnish the kit but we have to pay the labor to replace it. Of course it is on backorder with no date as to when it will be available. Why do we have to pay when they know there is a problem? We will have puddles on the floor if I dont chip the ice out of the freezer floor every 2 days. We just thought it was ours until I found the complaints/reviews on the Kitchenaid website. We bought the refrigerator (KBFS20EVWH10) 6/22/2013.

We had the worst experience with a Kitchenaid dishwasher. I made many attempts in calling them and nothing was ever done. All they did was they send me the same technician over and over. Today we had the technician come and he recommended to get a simple model and not to go with the KitchenAid brand. The sides of my kitchen where the steam vents are in the dishwasher, they are destroyed them completely.

I am an electrician and repair appliances, Ive kept all the appliances in my house going for many years by diagnosing and repairing them myself. I recently bought a condo which has KitchenAid appliances; a French-door refrigerator, a dishwasher, and an over-the-stove microwave. Although I am writing about the microwave as garbage, so is the refrigerator. The microwave is model YKHMS1850SS2. I knowingly bought the condo with this microwave, which is damaged, the door handle had broken off and the grill cover at the top has broken mounting tabs, thinking I could fix the damage at a reasonable cost which is not possible because Whirlpool, which owns KitchenAid, is replacement part price gouging. The parts are made of very cheap easily breakable plastic which probably cost Whirlpool very little to manufacture and look to be designed to break.If I could, I would take the door apart and replace the handle but the handle is not available as a separate part, only the whole door which costs half as much as a new KitchenAid microwave is available so I currently use a cheap suction auto body dent puller stuck to the glass door until I get a metal towel bar which I am going to cut down to the right size and mount it with the microwave handle screws that are currently protruding from the holes in the door cover which will last the lifetime of the microwaves electronics.The grill cover also costs quite a bit, the plastic mounting insert that fits in the stainless steel cover is not available separately so the two-part assembly also costs a lot of $$$ and is very wasteful because the stainless steel cover part, which is not damaged, will be redundant and dumped in the landfill. Instead of doing that, I am going to judiciously drill some holes in the plastic insert and use black tie-wraps to fasten it to the microwave. Kludged together but cheap and quick.Theres a big difference in the quality of appliances made in the 1970s and 1980s and now, the quality has very significantly declined and the price has significantly increased. In my house, I had a Maytag dishwasher, purchased in 1981, model WU300, which washed dishes very well and I kept it going by repairing it myself until about two months ago. It would still be running except the part needed is extremely hard to find. I replaced it with a Bosch dishwasher, probably made in the same US factory as Maytag/Whirlpool/KitchenAid. Ironically, just after it was installed and the old dishwasher was taken away I managed to find the repair part for it at an online used appliance parts supply for a very reasonable price. There really were the good old days for appliances.

We bought a 29 cu. ft. French Door stainless refrigerator model KFIV29PCMS in 2013. We had repairmen out three years in a row. Each time required several visits. The air tower, ice maker evaporator fan, two fresh food evaporators, valves, a compressor, and a UIn were all replaced. We were out of a refrigerator for 18 days one time and over a week this last time. On one visit they sent a repairman out only to say that he couldnt fix it as it is a closed system. Every time its something different. We have had frost on the top left shelves with water leaking into them, water coming out of the ice dispenser, ice building up on the freezer drawers, water on the floor, and it just quit working. Although we had insurance, it only paid $300 for spoiled food. We have lost more than that. It is always so inconvenient to schedule time for them to come, then reschedule when the part finally comes in. I have complained to Good Deals where we bought it. I dont think they should sell appliances with so many problems. I complained to KitchenAid but all they did was take my complaint. Needless to say I have complained to the repair place,Gulf Appliance. My old Sears refrigerator lasted 26 years without even a service call, and it was a fifth of the cost. I cant believe a company cannot do a better job making an appliance. Did they even test them before putting them on the market? Apparently not. I will never buy another KA fridge again. Our microwave, stove, and oven are all ok but I wonder if they too will go out soon.

We purchased a new wall oven from kitchenaid and it vibrates with a great deal of noise when baking. We called in the issue to Kitchen Aid and they set out a service company to fix it. They first replaced the cooling fan and the noise continued. They then came out and replaced the convection fan and the noise continued. They came out again and tightened all screws and sheet metal. They now want to replace all of the racks but it still vibrated without the racks. Still an issue so their the last response is to send another service company out to get a second opinion. This is getting crazy and a major inconvenience. Just refund my money! How do you spell LEMON or is it a poor design.

I own a KitchenAid dishwasher model # KUDI01ILBL6. We purchased it on Feb. 1, 2005. I had some trouble with it recently and took it apart. Not all the lights on the touch pad would light up and most of the time it would not start. I opened it up. Then I disconnected the ribbon coming from the touch pad that goes to the circuit board and cleaned it with Deoxit (contact cleaner). Put it back together and all worked fine for a while. Today I ran it and nothing would light up, plus theres water standing in the bottom of the tub. Yes there is power to the unit and the fuse on the circuit board is good. It will not do anything at all.

Kitchen Aid Range Model KSEG700ESS3. Our oven was purchased in late Sept 2019 and 7 weeks later, electric panel is fried. The smell and burning had progressed each time we used the oven. We are lucky this did not catch fire. The service person is saying that the part may have been discontinued. Wondering how Whirlpool corporation is going to rectify this as they do not replace appliances, just fix them under warranty.