I purchased in Feb. 2013 a new 27 convection double ovens Model kebs279bss00. Upper oven is very loud, exhaust fan constantly on, and it runs during preheat, cooking and cool down. Lower oven is much quieter. Cool down for a typical 350 oven is 30 minutes of this loud fan. Then it started a vibration noise. Both the convection and the exhaust fans have been replaced. Fan noise is still unacceptable. You cannot carry conversation over dinner! I attempted to contact Kitchen Aid to discuss further and waited on hold for 15 minutes. It was like waiting in outer space as there was no music. I even called back and had the same dead time. Im very unhappy with the product and with customer service accessibility.

On Monday, January 23rd, 2012, KitchenAid double oven (model number KEBS277SSS04) exploded during its self-clean mode while my 5-year old and I were in the kitchen, showering us with scalding hot glass. Do you know what temperature the glass is when it shoots out of the oven? I called the extended warranty company who tried to deny the claim to fix it. I spent over an hour on the phone just to secure a service appointment. Then I look online and discover that many people are having the same issue with ovens that were purchased about the same time as mine. Consequently, after the oven is repaired it still does not function properly. That is a concern for the safety of my home and my children.Then I contact customer service at KitchenAid. Their response is that they are sorry but Ill have to deal with the extended warranty company. They documented my story and that was it. Clearly there have been other complaints. The lack of response makes the company negligent. Further, they are endangering me, my family and my home if this product that operates at dangerously high temperatures fails or malfunctions again. If KitchenAid as a company are willing to settle with not answering these continued complaints, then you are guilty of being irresponsible with consumer safety.

I bought a brand new KitchenAid refrigerator. Two months, the ice maker broke. Six months later, the ice maker broke again. It got fixed and broke 4 years later. The repairman said the refrigerator will cost $1,500 in repair. We bought it for $1,800. I called KitchenAid and they said it’s out of warranty and washed their hands. They expect it perfectly fine for their refrigerators to die after 5 years. That’s pathetic. I will never buy KitchenAid/Whirlpool again.

After 4, (four) lengthy phone conversations with the contact number provided by KitchenAid, in every case, I was told that even though their product was “inferior”, (can you believe that)?; their own rep acknowledged that their product was substandard, they, KitchenAid, still refused to remedy their own and admitted manufacture’s defects.While they admitted their failures regarding their failure to remedy excessive rusting at the ice dispenser, clearly (in daylight) two distinct hues on the freezer vs., refrigerator door and in spite of multiple attempts to level their product, both doors still remain out of alignment. I am so tired of fighting this company, Whirlpool on down. Regrettably my next apartment kitchen purchase of 347 units will NOT ever consider any product under this label.

KDTE404DSP0 - We are on week 4 now without a working dishwasher. It keeps shutting off on its own as if the door had been opened. The service tech has replaced every mechanical or electrical part on the machine without success. He just cant get the needed technical support from KitchenAid. They now have to remove it and take it to the repair shop.The wall oven KEMS309 convection oven failed in just a few months. The fan bushing failed making the oven sound like a helicopter was landing in the kitchen. From day one when the side by side refrigerator KSC24C8Eyp02 was delivered with the wrong handles and door was scratched with a buffer or something UNDER the stainless steel factory protective plastic cover. KitchenAid appliances have been 13 months of hell.

I paid $6,000 for a stainless steel built in refrigerator 10-2007. The circuit panel went out on 5th of Oct. Repair person sent in to be rebuilt saying we would be with refrigerator for 2 weeks and the cost would be $855.00. Today is Oct. 22, 2014 and after numerous calls and being on hold for hours on end, I am told they no longer make or rebuild the circuit panels and I can wait an additional 7 to 10 business days for a PRO-RATED amount that they will give me towards purchasing a new KitchenAid! OMG! $6,000.00 and have been using ice chest for nearly a month, calling them day after day to find this out. DO NOT BUY WHIRLPOOL OR KITCHENAID APPLIANCES!

I purchased my KitchenAid Refrigerator - 42 Cubic Ft - Model # KSSC42QTS00 in 2007 for $9800. A couple of weeks ago, our fridge stopped working. I called for service and they said our main board was bad. I called KitchenAid to see if there were replacement parts. They told me no, that the Tsunami had wiped out their manufacturing plant and my only option was to buy another refrigerator. They would offer me a new one for $6600. They told me the part could not be repaired. My repair man found a place that repairs these boards and the cost was $500. CoreCentric Solutions, Inc. out of Illinois. They repaired my board in 2 weeks and I have my fridge up and running. I will NEVER buy a KitchenAid product again. What a scam!

The dishwasher has been repaired two times and is leaking again. I hate this dishwasher and almost from day one. I only had it a short time and it started to leak all over my wood floors. We had it fixed and again. We had to pay to repair the leak a second time and again water on my wood floors. Today, I came upstairs to find water all over the floors again! Plus, it hasnt really cleaned the dishes well in a long time. I am going out today and shop for a new dishwasher and will not even consider KitchenAid. And I had a KitchenAid stove for a very short time and had to go out and buy a GE because at Thanksgiving, the oven stopped working. Right now, I have a KA refrigerator and cannot wait to get rid of it. I will never buy anything KitchenAid. Ill try Bosch or stick with GE!

Brackets keep breaking on the glass rack. Very unhappy with this. Currently can’t run dishwasher and only a year old. Other than that this has been a great dishwasher that we use every single day. I love the options. Not happy about broken brackets repeatedly.

KitchenAid french door Refrigerator model KFCS22EVMS cost $2400 plus tax Feb 2010. The compressor died after 7 1/2 years. Serviceman said to not repair but to buy a new fridge. This refrigerator should last more than 7 1/2 years.

We purchased a brand new refrigerator in May. By June, it was not keeping things as cold as it should and the frozen foods started melting. We contacted KitchenAid, which sent out a person from A&E Appliance who stated that it was not fixable and reported this to KitchenAid. We were then told that we had to have someone come for a second opinion, which we have never heard of with a brand new appliance. The second opinion said that it needs a compressor. We were then told that this persons assessment is still not enough and that a supervisor now needs to look at the fridge. By this time, we have lost hundreds of dollars in frozen foods and are unable to purchase food for the week, causing us to go to the store each day to buy what normally could be kept frozen. Months later, we still have no working brand new fridge! We were told a part has to be ordered which takes another few weeks. When it arrived, my husband called and they arranged a time for the part to be installed. The person never showed even though my husband and I made sure that one of us was here all day. The appointment gets rescheduled and the person did not show again. When he was contacted, he stated that he was from the business that made the first assessment and refused to put the part in. We want a brand new fridge, which we paid for, in our house within the next week.

My fridge is 8 years old and on extended warranty. The compressor blew and they tell me they do not have the part to fix it. They said they would give me a three hundred dollar discount on a new fridge. Unbelievable! The cost to fix it was going o be $400.00. Not my fault they do not have the part. I will fight this until I get a replacement. In the meantime it will be up to four days for the team to get back to me. Its summer, I do not have a fridge. Never buy this KitchenAid fridge (includes Whirlpool and Jenn-Air) product. I have had many issues since I purchased it.

Our KitchenAid dishwasher is 2 1/2 yrs old. First problem was after about a year of use, it flooded, a sea of water came gushing out onto our wood floor, leaking down to the basement. The rollers broke on the top rack 2xs now Ive had it! Washes well.

We bought all KitchenAid appliances when we moved due to their reputation for quality. We didnt get it. The refrigerator has leaked (a recall that we werent notified of) and it marked our hardwood floor. The ice maker quit and now the deli door has broken off. The gas cook top hums all the time and the double oven heats slowly and cools with a noisy fan for a long time. It also snaps and pops when heating and cooling. Our dealer says this is normal. Im writing this so people dont pay extra for KitchenAid quality that is no longer there.

Nov Posted by Amna 11/28/21 7:55 PM. I bought a kitchen aid dishwasher 4 months ago. Its stopped working right after one month. I called customer support and warranty, they said that they dont have any availability until next month. We waited patiently and the services guy showed up finally after one month. He took a peek at the dishwasher for 3 minutes and claimed that the motor has stopped working. He said that he does not have an extra motor and he needs to order one. He claimed that the motor would arrive by next week and he could come and install it. It has been 2 months now and the guy never shows up! We are calling and calling the customer support and there is no response. After a long wait time the callDisconnects. I would never ever recommend kitchen products to anyone ever! They have the worst customer service and they have no empathy for their customers! I am disappointed because I overpaid for this kitchen aid dishwasher. The worst company ever people! Never ever waste your money on such cheap and low quality and of course useless products!

I dont know where to begin. There are SO MANY design flaws on this stove. The stove top burners look fine but you cannot fit more than two pots on it at a time (unless you are using very small pots). The back two burners are so small and inefficient they can really just be used for warming. The broiler consists of a single tube that runs front to back so the middle of whatever is cooking burns while the sides arent browned. The bottom rack of the top oven is so close to the bottom that food scorches on the bottom as well as your hand.I bought this stove 2 yrs ago and had continual problems with fluctuating oven temps (Used a conventional thermometer to check). The thermostat was replaced. A couple of weeks later, the computer board was replaced. Still didnt work. Quoted the lemon law policy and the stove was replaced. The oven then worked although I am stuck with the design flaws. Now the oven temp is becoming erratic again. I did buy the extended warranty but am anticipating an ordeal. P.S. I have never used the cleaning feature because I read consumers reviews.

Have a two doorWater dispenser KitchenAid refrigerator with bottom freezer. Easy to clean and shelves repositioned easily. Water dispenser is on the inside which I like. But the ice maker in the freezer is not great if need a lot of ice for a party, but is adequate otherwise.

I too purchased all KitchenAid for my new home. The double oven does not regular and overheats. The dishwasher does not clean well and never has, has had to be repaired already. Exhaust vent with microwave does not remove steam from cooking. Stove top has not been bad yet, knock on wood. Side by side Refrigerator what a joke. As other reviews stated the interior was not designed by anyone who works in a kitchen. I had the repair man out to fix my dishwasher and he noticed the frig was making strange noises. What nice guy to even mention it, he stated they were having problems with them, got the frig fixed for free. One year later, upper frig not working. Kitchenaid, Whirlpool, your product sucks. Come from small community but Big family, I am ashamed to state you are an American made company. Will never buy them again! Also fridge is a stainless steel exterior, did not know stainless steel could rust. Consumer beware!

I purchased a top-of-the-line KitchenAid dishwasher in 03/2009. From day 1, I had to wash the dishes by hand before putting them in the dishwasher because it just didnt get the dishes clean. Fast forward to 02/2017 and I called KitchenAid to let them know this dishwasher is now full of rust, the cleaning elements are rusty, the racks are rusty and what would they do about a dishwasher less than 8 years old. I was told because its so old they wouldnt do anything to help me. Hence, they said purchase another dishwasher. I had my last dishwasher for over 10 years and it worked like a dream. I will NEVER purchase another KitchenAid product again. They do NOT withstand the test of time and are poorly made.

We have a Kitchenaid Superba stove and oven model KGRT607HWH6. It was in our house when we moved in 2004. It has a glass backsplash. Three years ago the backsplash exploded with my 10 year old twin sons and a teenage friend and myself standing within three feet of it. We are lucky we were not hurt. I think the pots cooking on the stove may have been touching the backsplash and it just got too hot. But, what a stupid design for a stove top! The repairman did order a new backsplash for $100. For years I would find tiny pieces of glass stuck in corners and crevices in my kitchen. I guess I should be ashamed to admit it, but I have never used the self-cleaning feature and the oven is quite dirty. I started to look for instructions on-line, but, after reading all the complaints I am scared to try the self-cleaning feature. The instructions say to not use a commercial product. Not sure what I should do.

Ill try to keep my comment short. We built our house two years ago; and all new Kitchen Aid appliances were bought. I have no complaint with any of them (refrigerator, microwave, dishwasher) except for the range. I have had difficulties on occasion when the oven would not preheat. However, my biggest complaint is with the Aqualift self-cleaning feature. It doesnt work well at all. I dont want to scrape, scrub, reach into the oven to clean. Im getting too old for that. I truly would not recommend this type of range to anyone unless they want a workout cleaning the oven.

My experience with the KitchenAid Company was awful. I purchased a high end refrigerator with a 5 year warranty. The icemaker and freezer at the bottom broken. No ice is producing and the freezer is not keeping food frozen The repairmen came in three times to fix this problem. Three different times, not fixable. They actually said this refrigerator cannot be repaired. Called Kitchenaid and they advised me that they will give me 10 or 15% off of a new refrigerator. Then I spoke to another supervisor and he said the best he can do is give me 35% off of a new refrigerator. So what they are telling me is that I can spend another $4500.00 on a new refrigerator because that is what it would cost me with the discount, so they can do this to me again when the second one breaks.I told them that they are not standing behind their product and they indicated to me that is the best they can do. What the heck does that mean. The best they can do. Why would I purchase another Kitchenaid product when they cannot stand behind their product. If they dont do something about this issue, I will never buy another kitchenaid product and either will anyone else because I am the news media. I know how to get around this whole community. I am so angry. I have a warranty and my refrigerator is broken and no one is doing anything about this issue. Kitchenaid has to do the right thing.

When we moved into our new house (new build) this was our refrigerator. It looked wonderful, but thats about all I can say positive about it or Whirlpool. Constant icing issues with no resolution from Whirlpool. This is a known issue as Ive come to find, but all Whirlpool does is provide a repair to melt the ice. No replacement, this is the third or fourth time this has happened. My recommendation is to NEVER buy this model, and if possible, never buy from Whirlpool.

Purchased all new KitchenAid appliances for a kitchen remodel. The dishwasher overheated in less than a year. A service repairman from the manufacturer replaced the control panel. It worked fine until it was 2 years old. Then it stopped cleaning. I tried working with my extended warranty at this point. One repairman said it needed spot remover (which I had only recently run out of). I disagreed, as the dishes were greasy with food particles left on them. A 2nd repairman replaced the control panel. Still had dirty dishes. They replaced with new control panel. Still had dirty dishes. Then the pump stopped working and you couldnt turn the dishwasher on or drain the water. At this point I had been without a dishwasher for 2 months & was tired of service calls with no results and hand washing all my dishes. The store where I bought it wouldnt replace the appliance & said it was up to the appliance repair to say it was broken...& couldnt be fixed. The appliance repair said that it was up to KitchenAid customer service to make that decision. Customer service said that the appliance repair had to document that enough repairs had been made that it would be cheaper to replace. The appliance people wouldnt do that. I called back the store, the appliance people & the warranty company & tried to get them to work together... with no resolution & ended up buying a new dishwasher...different brand, of course. I wouldnt leave a bad review for KitchenAid, but this dishwasher cost me $800 and a $2,000 KitchenAid refrigerator purchased at the same time has been leaking since it was a few months old. Ive had it 5 years...still leaks & getting the same run around with the store, Kitchen Aid customer service and the extended warranty. No one will take responsibility for their poor products. I do like their stove top and double oven combo, though.

Horrible French door fridge model KBFS20EVMS. We have had many problems since we bought this less than six years ago. The refrigerator portion is set on 44 and still freezes the food. The icemaker stopped working. The fridge leaks. Ive had that cosmetic rust issue on the exterior. The seals are shot and I cleaned mold/mildew from the rubber seals. Avoid KitchenAid products.

Where do I start? I am NOT happy with KitchenAid at all. First, my brand new ovens blew a thermostat when self-cleaning for the first time. Then my dishwashers spring in the door broke. Guess I didnt learn my lesson, so I bought a KitchenAid fridge. First fridge quit after 6 days and ruined everything inside. They sent a new fridge finally and the icemaker never has worked and still doesnt. Finally, my microwave which has lasted the best out of ALL my KitchenAid appliances has now broken a spring that controls the door. I DO NOT RECOMMEND KITCHENAID products to anyone. If you dont live in the city... forget customer service, there is NONE!!!

We noticed that the food in the freezer compartment was soft and upon further investigation, we realized it wasnt working. I called the company and was advised the repairman would be out the next day. I asked who they were sending. After the rep told me, I advised that the repairman they were sending didnt service our area. The rep wouldnt believe me so wouldnt look into it any further. That repairman called me the next day to advise me he didnt service our area. I called the company back and after 6 calls and my insistence that I speak to a supervisor, they advised they would send the repairman for our area but not for a week. The repairman came a week later and advised they would have to pick up the fridge and take it to the shop and that we would be without a fridge for another week. The fridge is only 10 months old and KitchenAid is arguing about the warranty on it. I am totally fed up and would not recommend them to anyone.

My kitchenaid refrigerator would not work from day one. The cost and parts and labor are over 3,000.00 dollars and they are coming today because it is not making ice. I have tried to get help does not matter. You all wont do anything. I paid 2,600.00 for the worst refrigerator I have ever owned. Every part has been changed and something will go wrong in the next few mo. Count on that. I tell everyone I know not to buy KitchenAid. This need to get reviewed.

First year microwave breaks, not getting anything hot. Have to pay for service call two weeks past warranty. Kitchenaid paid for parts not service call. Four months later, same problem, I have to pay again for service call and labor, not sure about parts. I’ve decided to never buy Kitchenaid or its other companies Whirlpool etc.. I have a total Kitchenaid kitchen, never again, bought a Samsung. It takes a long time to build trust and respect, it doesn’t take long to lose it. Good luck Kitchenaid.

This will be the 2nd time that I have had to call a repairman out to replace the thermostat in my Superba wall oven. Like so many other complaints Ive seen posted, there is something wrong if you cannot use the self clean function of your self-cleaning oven. To pay this kind of price (over $3,000) for a convection oven/microwave combo is a lot and you would expect a better product. First off, you pay extra for a self cleaning function but if you cant ever use it without it disabling your entire oven, then whats the point? So far on my oven combo unit, I have had to replace the glass in the door panel of the microwave, the glass in the door panel of my oven (no they were never hit by anything) and am now replacing my thermostat for the second time all because I wanted to use an option that I paid for: a self-cleaning option. Never again will I buy a product from KitchenAid or one of their related subsidiaries.

In 2007, I purchased a KitchenAid refrigerator from Pacific Sales. The refrigerator made funny noises when it ran but I put a piece of tile on the interior metalwork and the noise went away. Seven years later in 2014, an alarm went off inside the control board indicating a problem with the evaporator cooler. As it turns out, KitchenAid or Whirlpool used substandard capacitors in their control boards leading to premature failure. Mind you, this is a $6,000 refrigerator. When I contacted KitchenAid, they informed me that the part was no longer available due to a tsunami in Japan. KitchenAid referred me to an aftermarket control board manufacturer that wanted $800 for the part. They said that they used to have the boards repaired but that was no longer an option. After following the instructions on Steve Jenkins blog, I was able to have the board repaired at Rockstar Computers in Upland, California. Total cost of the repair was $55.

I have an unusual space to fit a fridge into. The KitchenAid was the only one that I could find that would fit. It turned out to be a great value and look great as well and Im very pleased. The interior space for a rather short fridge is awesome. The inside is very easy to keep clean and cleaning is not a favorite pastime. The stainless steel is easy to take care of and I would buy this brand again even if I was not looking for a hobbit of a fridge.

We have experienced complete failure of our KitchenAid over 5 times. Each failure occurring immediately after a self cleaning cycle. The cycle successfully complete its cleaning. Then the oven will not heat. The problem is the failure of the Oven Overheat Thermal Fuse. Why does the fuse fail but the cleaning cycle completes its job? Most importantly, where is the RECALL? The problem has been reported since 1998 at least! What is the permanent fix?

We purchased this dishwasher in December 2013. We immediately noticed that the dishes on the top rack and in the utensil tray were coming out dirty, in some cases dirtier than when they went in. In particular, the coffee cups had a baked on residue of detritus that meant we needed to wash them by hand after soaking for a while. We contacted the vendor, Corbeil Electric, who referred us to Whirlpool to get the dishwasher repaired. We had a repair done in January 2014, which did not fix the problem although it was better. We had another repair done in about March, and we waited for a new piece for more than a month. The problem recurred in the summer, and we had it repaired again (same piece replaced) in September. 1 week later, the same problem is still happening.If someone had mentioned in the reviews that the dishwasher did not get the dishes clean, we would not have purchased it. The service from Whirlpool is appallingly bad, with wait times up to 30 minutes to get through to the service line and they apologize profusely each time but say they cannot do anything about our dud dishwasher. The dishwasher is very quiet, but the dishes are dirty when they come out.

My four year old Kitchen Aid dishwasher (model kudko31twh2) has been a headache. Numerous calls for leaks has not fixed the problem through Bestbuy extended warranty companies. Now, my new kitchen floor is damaged, and this past Saturday, Feb 18, the machine gave off a burning smell. I had to remove the machine from the premises, due to the smell, and felt compelled to purchase a new dishwasher, even though there is still time left on my extended warranty. I am very angry and frustrated that Kitchen Aid said it is Best Buys problem, and not theirs.They might be right, but they should stand behind their products better.

What a croc! We bought our house on May 12, 2012. The house was only 1-year-old at the time and had nice, shiny, new KitchenAid appliances in it. Last week I used the self-clean on my wall oven. After 3 hours and cooled, I wiped out the oven of the debris and found that the pretty blue interior has now changed to ugly grey. I didnt use the oven for a few days after cleaning, but when I did use it, it wouldnt heat up. I tried several times on several different days and temps, and followed the manual on troubleshooting to no avail. So I called the builder and the supplier. I was told only 1 year warranty on appliances. I would have to call a repairman. Well thats just great. For the price that these appliances cost, you would think they would have a better guarantee. Still waiting on what its going to cost me. After reading all these other reviews, if I need a new oven you bet your ** it wont be a KitchenAid.

Bought an expensive French door with an extended warranty. It stopped working and we called for service. The warranty was 4 days out and they would not cover any expense. The fridge has never worked great. The front drawer faces came off and earlier in the year they came out to tell me they didnt cover drawers or ice maker function or anything else! Lemon service and lemon product!! Never deal with this company.

KSSCA 42QMS03 built-in refrigerator-freezer - Builder Centex (now a Pulte division) installed this optional upgrade appliance in March 2007 for $7000. Now, appliance is not cooling enough in freezer and almost no cooling in refrigerator; has flashing indicator lights; and has intermittent low fan noise. Repair tech said KitchenAid does not carry replacement for defective Main Circuit Board because Japanese factory for the board was damaged by the tsunami during the large earthquake that destroyed nearby nuclear plant, so customers have to wait till 2020, per KitchenAid, for KA to have replacement circuit board again.That tsunami was in March 2011 -- more than 4 years ago; how long does it take to have another company make that circuit board? Or does KitchenAid not care about its obligations to its customers for prompt availability of replacement parts? In reading the other damning reviews on this website, I am getting a clearer picture of the poor accountability of this manufacturer. What I do not understand is that Whirlpool, a highly regarded brand in appliances, is apparently allowing their upscale KitchenAid brand to languish in poor management practices.

Had to buy this refrigerator to fit into an existing built in space. The size fit perfectly. Only positive to our experience. DO NOT BUY this refrigerator for the following reasons: Installed in Jan 2016 and already had to replace icemaker, slides on bottom drawer dont work, seals on top french doors moldy, temperature not regulated in refrigerator, and freezer section froze up. Labor costs to repair is very high: quoted $340 to replace freezer drawer slides and around $100.00 each time someone comes out to check. Mold started accumulating on refrigerator seals. Noticed some small rust spots on the freezer door (exterior) that I could not remove. We do not overload either freezer or refrigerator and we vacuum out coils regularly. My next review will be on my Kitchenaid double ovens - very disappointed with these as well!!!

Bought my KitchenAid dishwasher just over two years ago. Last week ago the top rack crashed down into the bottom rack. They were both full of dishes, lots of broken glass. Long story short, glass bits ended up in the motor costing me nearly 400 dollars to replace. The good news is that after I told the phone rep that I had owned only KitchenAid dishwashers for nearly 30 years and was disappointed in how this one had failed, she got them to mail me a set of adjusters for free. If only she had gotten an authorization for the repairman to install a set, he could have taken care of the problem while he was here. I am still waiting for the adjusters to arrive in the mail, then I have to install them. Whirlpool should just admit they screwed up and take care of this problem.

In April, I unfortunately spent $9,000.00 on KitchenAid/Whirlpool appliances. Since then, I have had problems with the refrigerator. 3 service calls! Now it is Christmas Eve and the refrigerator is not cooling. I am having 22 people to dinner on Christmas. The repair man came and told me that it needs a new compressor. To make matters worse... it needs to be ordered. A 6 month old refrigerator should not need a new compressor! Obviously, it is a lemon. Called Customer Service. Apparently, KitchenAid has no customer service. I requested a new refrigerator because I do not want to keep fixing a defective product. What happens when the warranty runs out? Spoke to a CSR and her supervisor. Just kept reciting the script. Under my warranty... the compressor is a replaceable part so I can not get a new refrigerator. I know that the CEO Jeff Fettic wouldnt want the repaired defective refrigerator either! So then I asked KitchenAid to find a compressor and install it so I can host the XMAS dinner. I was told that is not possible. Best they could do was overnight it and since tomorrow is Christmas, the part would not be shipped until Thursday. KitchenAid is not only ruining my Christmas dinner but it sounds like I wont have a working refrigerator for a while. Not even sure if they really are having the part overnighted. Bottom line.... KitchenAid does not care about a customer once you buy their products. No effort on their part, no matter what the circumstances! I am up the creek regarding my Christmas Dinner and they dont give a damn. Additionally, KitchenAid doesnt want to replace the refrigerator because they will get more money for all the parts the defective unit will need in the future. Or maybe I will buy an extended warranty! Do not buy KitchenAid. It is now December 27th and I still do not have a working refrigerator!

We purchased a KitchenAid dishwasher Model KUDS30CX. The first one didnt work right and we were within 30 days so we exchanged for the same thing, thinking it was just a fluke - worst mistake ever! The second one was repaired over 8-10 times. Finally, KitchenAid replaced it with the same thing. Now Ive had this one for 2 months or so and after my last cycle, the dishwasher wont stop running. It showed clean and was done but kept making noise.It would stop then start, stop then start. I tried to cancel the cycle. Then without any lights on or anything, it kept starting and stopping. The only way to completely get it to stop was to unplug. So once again I have no dishwasher. I will have to take time off work for the serviceman. This model should be completely recalled and customers given full refunds for the amount of hassle involved.

22.6 ft counter-depth model ksc23c8eyy02 - Weve had this fridge for over a year and after the third service call, should have sent it back as a lemon. We bought a Kitchen Aid because the one we were replacing is a 17-year-old Kitchen Aid SuperBa thats now in our garage, still working. Number of service calls in past year: 3, soon to be 4. We bought a Lowes extended warranty so I have only been dealing with Lowes contract service, not KitchenAid. I have no complaints about KitchenAid service, just the quality of their product.Pros: I gave it an extra star because its so pretty. Cool functionality, easy to keep clean. Stainless surface will hold magnets, too. Cons: Ice maker has only worked twice. Ice freezes into a large block since its on the door. We buy ice and pour it in, but the ice dispenser freezes up and does not dispense at all. Lowes contracted service technicians replaced the ice maker at 5 months after purchase and it worked for about a month before it stopped making ice again. I have not had time to call and take a day off work for yet another service call. Water dispenser doesnt work unless fridge temp is set above 40 F. The technician explained that the engineering is such that the water line is too close to the coils as it passes through the fridge and it freezes. So, the water line freezes and does not work unless you keep the fridge above 40F (and then the milk goes bad before the date during the summer months). The doors are not balanced or smooth in closing and the freezer door has been left a crack open several times because you have to push it to make sure its closed. They have been here to adjust the doors at least twice. I am so very disappointed in this fridge. I have many Kitchen Aid appliances and was always willing to pay extra for the quality, but I didnt get that this time.

Bought a KitchenAid stainless steel dishwasher with top controls. First thing to go was the wheels on the bottom rack ridiculously pricey to replace. The next thing was the pullout Glides on the upper rack all the ball bearings fell out as the Glides had disintegrated. Over $200 for parts alone. Finally the pump seized which would have been a $400 repair. Basically in less than 5 years you would have been buying the dishwasher twice. Also when taking it out observed the discharge hose from the pump was just about to fall off which would have been a catastrophic failure sending water through the floor. KitchenAid USED to be top drawer appliances.I remember our first dishwasher when I was a kid 48 years ago. It was a KitchenAid when they used to say HOBART on them. Seeing that Hobart on them whats comforting as they made fantastic commercial equipment. It was a portable that you had to wheel up to the sink and hook up to the tap. It worked great! That was then... They definitely dont make good equipment now.

We love our KitchenAid appliances, especially the dishwasher. No matter how many filthy dishes we load, everything comes out exceptionally clean. The brushed stainless exterior refuses to accept fingerprints; thus, it’s sparking clean 24/7.

We purchased a KitchenAid wall oven KEBS107SSS in March 2012. This oven does not turn off and just keeps hot air blowing into the kitchen for at least an hour or longer after pushing the off button. The sales person at the high end appliance store we purchased it from said to turn off the power to the oven, which we did as it had a dedicated breaker switch. Then the oven just latched automatically, wouldnt open, and had a nice error message on the screen. Took the repairman over two weeks to get the part to fix the latch as he said that was the problem.... thats why the oven doesnt turn off efficiently??? I cant get anyone from KitchenAid to even answer my phone calls and I truly dont think the repairman has a clue as to why this oven wont turn off. Do not buy a KitchenAid oven. We are so disappointed in this appliance, but cant afford to get it replaced. Stuck with it, but it will probably completely break down in the next two to three years.

Hi. Purchased model number KH HC 2090 SSS - 3 n 2011 along with all the other kitchen appliances. We have been very happy with this powerful and feature packed microwave up until a few weeks ago. It began beeping and the touchpad but display all kinds of different functions. The microwave still worked so we continue to use it until my wife informed me that it had actually turned itself on and started cooking by itself. Unplug the unit and promptly called KitchenAid. Their customer service was great and even though the unit is 3 years out of warranty they offered to fix it free. We will see how the repair goes but so far I am very happy with their product and service.

We moved into a custom built home and selected a KitchenAid refrigerator/freezer, wall oven, microwave, stove/oven combo, and two dishwashers. It’s been 2.5 years and every single appliance has had issues except one dishwasher. The refrigerator/freezer is the worst of all. First it was the ice maker, then it was the ice maker door, then it was the motor, and now the water line to the ice maker is dripping. The wood floor in front on the freezer is now ruined from all the leaks. We’ve had a repair guy out at least 5 times already and Im going to have to call them out again to fix this new issue. If youre wondering about the other appliances: the microwave sensor for the door is faulty. The bulb went out in one year (probably because the light stays on when it thinks the door is open) and a service person had to remove the entire wall unit to replace a $3 bulb. Also, occasionally when we press start, it does this weird halfway come on thing… They said to just restart it. The stovetop does not regulate heat well. Low and medium flames on the medium sized eyes are exactly the same. Low boils over every time. The repair guy said, “The flame is not changing but the heat is.” Really?? Because it’s really not. We’ve learned to utilize the space between ignite and high to better control heat. I shouldnt have to implement tricks for it to act right. Also, when I put the small eye on low, it often causes the ignitor on eyes next to it to continually tick. If it doesnt do it every time, they cant fix that either. The repair guy has been out twice for the stove. One of the dishwashers does a pretty terrible job of cleaning… not sure why but Im going to have the service guy look at that when he comes for the freezer leak. KitchenAid small appliances are awesome. Their major appliances are not. It seems in the last couple of years, the quality has gone down quite a bit. If you choose to buy their major appliances anyway, get the extended service plan; you’re going to need it.

We purchased our home 11 years ago new, with several builders grade items, including a relatively cheap GE dishwasher. We got about 7 years of service out of it, and decided to upgrade to a quiet KitchenAid dishwasher we bought at Lowes. Within 2 years, the plastic pieces of the upper rack started to crack. When we called KitchenAid to get them replaced, they told us that a) they were now owned by Whirlpool; b) the rack and parts werent covered by a warranty. So they kindly offered to sell us the parts. We bought them, at about 1/4 of the cost of the entire dishwasher. Now its been two years, and those same parts have cracked again. The dishwasher wont even come on at this point. What a horrific experience. I always thought KitchenAid was a good brand. I will NEVER buy another KitchenAid, or Whirlpool appliance again. This was dishwasher model #KUDS30IXBL1.

I have KitchenAid Refrigerator KFIV29PCMS/01 Serial K33102532 (Less than 2 years old). The unit wasnt cooling so we decided to call any service company to get it fixed. They found that there was a leak on the refrigerator evaporator. We tried to order the part but there was no record of the part number on the system, so we decided to call customer service and they told us that that part was not serviceable so we ask them to talk to a supervisor for an advice because we dont want to dump a refrigerator that was barely new. Finally they had someone from the service depart. calling and telling us that of course the unit can be service but it has to be service by them, because they warranty the sealed system for several years and that was part of the sealed system. They got all my info. Never heard from then. I tried to call back many times to find out for a solution. They make you wait... Then I tried the call me back option and yes they call you back and then they make you wait... and then they redirect your call and then they make you wait... and they redirect your call again. Conclusion Im stucked with a new broken refrigerator. They wont let you solved the problem not even if you pay for it and they dont freaking care. Really sad for such a big corporation.

My KitchenAid microwave will run on its own without touching the keypad and will show a code of F2 or PAN. The model number is khms155lss-4 and the serial number is trs5270229. This condition is a fire hazard and should be recalled. I am making a request at this time that this unit be repaired or replaced free of charge as soon as possible. Thank you.

Best fridge that I have ever owned. Had to replace the ice maker (hubby did it for the cost of the parts) and it was still going strong when we sold the house 16 years later. Quiet and reliable!

Stay away from buying a KitchenAid refrigerator. We purchased a $3,500 fridge in 2013 and we are on our 3rd one. Every 2 years or less the compressor goes. We wait over a week to get it replaced and the food all has to be thrown out. Pathetic appliance. In fact, I put it in the garage and purchased another fridge that we can rely on. Too bad as my son and 2 nephews all purchased homes this year and we made sure they did not buy KitchenAid!

My KitchenAid dishwasher has delivered 15 years of good, loyal service without any hiccups and I am grateful for this service. I would buy another kitchenaid dishwasher if and when my current one dies. It cleans pretty well, especially the bottom level and it is fairly quiet although I know more recent models are much quieter.

I purchased a KitchenAid induction double oven range, model KSIB900ESS1 through my home builder, who installed it in July 2017. We moved into the home August 1. It worked correctly until October, although the induction burners make a lot of noise. In October the ovens quit working. We called KitchenAid, who sent an appliance repairman out in two days. A week later we hear nothing from the appliance guy. After several calls, I found out that the part that needed replaced did not exist. Confused, I called KitchenAid again and asked for another repairman. This one came out, found the problem, and located a replacement board within a week. I preheated the top oven two hours after he left and both of the ovens quit again.It is now a week later (tomorrow will be a month without an oven) and we are no further along in getting this fixed. Added to that: today I received a large box on my doorstep from KitchenAid (which I did not order) that I think might contain pots and pans that I dont need. Im afraid to open it because I dont want them saying I accepted pots and pans in lieu of a workable oven. What the heck is going on with this company?? Two days til Thanksgiving but we wont be able to cook anything in the oven this year. Thank goodness the range still works or wed be eating microwaved everything.

I cleaned my double oven (upper) and now it does not work. When I try to turn it on it says that feature is not available. I am not sure what I should do or whom I should talk to. I bought it from Sears Outlet. I did not purchase any extended warranty. Can someone PLEASE HELP, this is a lot of money to just waste. This thing is not even one year old.

I purchased this model in March and had it for four weeks when the freezer dipped down to zero degrees and the refrigerator went up to 65 degrees. The store where I bought it immediately exchanged it. In less than a month the freezer in the new refrigerator went down to 6 degrees. Someone came to replace a part. It was defrosted and plugged in again but has not gone past 6 degrees. I have lost a lot of money in food and KitchenAid will not reimburse. The store where I bought this piece of junk is replacing it with an LG.

My wife and I bought a KitchenAid Dishwasher, Model KDTE334DSS, just about two years ago. The top rack on this appliance is the biggest piece of GARBAGE Ive ever seen in an appliance, and has been falling apart since we bought it, and paid close to $1000 with installation and delivery. The entire rack system is supported by chintzy/cheap plastic parts that constantly break. Now the control panel is not working so we cant run it. The repairman tells us the part is $250, without installation, BUT IS ON BACK ORDER WITH NO DATE LISTED FOR AVAILABILITY. To make matters worse, I call KitchenAid and the arrogant response I get is theres nothing we can do to help you, and when I ask why a part for a two year old appliance is on back order, and if theres a problem, Im told its because its a popular dishwasher.I ask to speak to a supervisor and Im told sure but then get hung up on. KitchenAid products are clearly GARBAGE and KitchenAid employees will treat you like GARBAGE. Reminds me how the US auto industry lost so much consumer confidence. I will NEVER buy any other KitchenAid product and wouldnt shed a tear if they went out of business...

Our stove caught fire and nearly burned our house down! The range was a $1500 unit just over 2 years old. A wire to the oven element failed catching the wire insulation on fire and started to navigate to the wall of the house. There was nothing in the oven at the time and it was being preheated for potato cakes. Pictures are available and will be used for an Attorney in order to regain damages.

Kitchen remodeled in spring 2005 and thought I was buying quality products, KitchenAid. The refrigerator when delivered appeared to work correctly but in fact was not. There was no Freon in the unit so several hundred dollars worth of food was spoiled and KItchenAid denied any responsibility. The appliance company I bought the appliances from replaced with a new unit.The KitchenAid microwave came with a broken plastic handle. KitchenAid refused any responsibility so I have been using it as it with tape holding the handle in place. The KitchenAid range I purchased had a problem with the control panel. I could start the oven, but could not turn it off with the off button. I had to replace the control panel, at a cost of almost $300.00. The last issue is the dishwasher, which went on fire on 14 Dec. 2011. I am still trying to deal with KitchenAid (Whirlpool) on this issue and am thoroughly disgusted by the company’s attitude as well as the personnel who manage these types of complaints for them.I will never purchase a KitchenAid appliance ever again and will spread the word among my family and friends about the lack of conscience this company has in selling inferior products.

I purchased a complete house full of Kitchen Aid products about 8 years ago, paying a little extra for a Brand I thought at the time was top of the line in terms of features and quality. Boy was I wrong, the following is a list of costly issues Ive encountered over what I think is an unacceptable product life span...some of the breakdowns occurred just outside of warranty, some continue: - Fridge Fan assembly replaced (overheating) - Fridge cheap plastics, many shelves easily damaged - Stove burner replacement, electric front panel malfunctioning - Dishwasher Circulation Motor seized - Dishwasher door closing mechanism malfunction - Clothes Washer control board failure- Clothes Dryer faulty ignitor (gas appliance)This is the list so far but Im expecting further issues down the road, I paid thousands of dollars for these appliances and expected them to last much longer...next time I will do my homework, that said...Im done with Whirlpool/KitchenAid.

We bought a Kitchen Aid refrigerator 2 1/2 yrs ago. It has frozen up twice. We called the company. They said that the machine had been redesigned because of this problem. They agreed to supply the new parts but we would have to pay for the labor. Their factory service representative is not a company but rather a scheduling service for independent technicians. We were quoted a very high price based on a take-it-or leave it basis. We paid, but this is a very unfair company policy given that the company knew that it had a problem. The customer should not have to pay for a companys mistakes.

I bought a KitchenAid fridge side by side with freezer on the bottom. It leaks water all over the floor. Forms a sheet of ice under the freezer door then the water overflows. I called Lowes. They sent a repairman that stated it was our fault for not having air conditioning in our house. Nothing he can do. I called Lowes again and a new repairman said he replaced a faulty hose. Now it still leaks and the warranty is expired. I hate this, our old fridge worked better. Wish I had it back.

About 2 years ago, I purchased KitchenAid double oven. Exactly 1 year ago the right back burner knob would not turn. Then six months later the left back burner knob would not turn. I was really surprised in that I have only used this burner about three or four times since Ive owned the stove!!! Will call Sears to get repairman out. I have never use the cleaning component since so many users have had problems. Will never purchase another stove by KitchenAid. I have never own a stove where the knob would not turn on. Like others if I had came across this site before purchasing stove, I WOULD NOT HAVE PURCHASED.

I bought a KitchenAid refrigerator 6 years ago from Contra Costa Appliance in Walnut Creek, California. The refrigerator stopped cooling. Contra Costa Appliance repairman came promptly. The control board has failed. KitchenAid has discontinued making the part and it must be rebuilt, which will take 2-4 weeks. I must be without a refrigerator during that time. Discontinuing parts for a 6-year-old appliance is UNETHICAL!! SHAME ON KITCHENAID!

KitchenAid refrigerator model #KRFF507ESS01 defrost problems - Since purchasing the refrigerator I have had to have it defrosted four times. Every three to four months the fridge gets warm and the coils, fan and other components in the fridge get completely covered in a block of ice. Two service calls were made while the fridge was under warranty. The technician that came replaced a thermostat, but also said that he didn’t feel it would fix the problem and that it would happen again. In fact, it has happened twice since. KitchenAid refuses to do anything about this. My background is in engineering and product development and I must say that the design of this fridge is suspect. The use of a very low quality fan, no defrosting heater and some very cheap packing Styrofoam as part of the air routing system is very suspect in my opinion. It does not appear to be properly engineered. We are also experiencing some cosmetic degradation at the front of the water / ice serving area. We called on this also and KitchenAid sent us a replacement piece, which has already started to degrade since it was replaced. We purchased this refrigerator along with a gas stove top, convection microwave, oven, dishwasher and trash compactor. This was almost $11,000 in products from KitchenAid. We are very unhappy with the refrigerator since it will likely require regular defrosting for the rest of its life. The fridge is out of warranty, but this problem happened while in warranty and is in your records. We would very much a response from KitchenAid that include either fixing the problem once and for all or a replacement of the refrigerator with one that has the problem solved. It is not acceptable to sell a product like this.

In December, 2013, I purchased a replacement dishwasher for my then 20 year old KitchenAid. Shortly after it was installed, we discovered that the handle was improperly attached and one end stuck out, catching on clothes and tearing them. KitchenAid informed me, That was just the way it was on some units. I found that unsatisfactory, so they sent a technician out who basically did nothing. I called the retailer, who replaced the unit completely with a new dishwasher within a couple of weeks.The new unit was installed in January, 2014. It came with a one year manufacturers warranty, and I purchased an extended warranty good through 2019. Since we are at our second home much of the time, and use this dishwasher twice weekly on average, we thought we would be safe with the new unit, which had a properly installed handle, by the way. No such luck. Shortly before Thanksgiving, 2015, while the unit was less than two years old, the top pull-out drawer fell down, landing on the dishes below. We removed the top drawer/pull out unit, and tried running it without the top drawer, but no luck.The unit would not operate without the top drawer. I called the warranty company, Bankers Insurance. They dont cover mechanical parts, I was told. So I called KitchenAid, and the wait was so long I was directed to their website, where I was instructed to enter my zip code to find a service technician. So I did, and the results? NO SERVICE in my area... impossible to believe, with over a million people in my greater metro area! Nonetheless, I contacted the retailer, who gave me the name of a service company. Their technician came out today, took one look, and said that the problem was a repetitive one, a defective part that KitchenAid was replacing with metal parts. No more plastic -- they had so many issues with this part that they were in most cases repairing the defective parts at no charge. That of course, was not my luck when I called KitchenAid. Nope, no replacement. We are not showing any problems with that model! Exact words.Not their problem! But they would be happy to direct my call to the parts department where I could order the parts, and pay for them, of course. I spent over a thousand dollars on this dishwasher, it gets light use, is less than two years old, and it wont run without a cheap plastic pull out part that will cost me well in excess of $200 to replace, because they only sell the entire mechanism. My biggest regret? I specified KitchenAid for my dishwasher in my second home. Trust me, they are not what they used to be, nor is their customer service department.

I bought a KitchenAid refrigerator Model: KSC24C8EY in March 2013. 13 months later the ice maker started to generate less and less ice. I called KitchenAid for support but they told me the warranty expired so I waited to see what would happen. In June 2015 my kitchen floor flooded with water from the refrigerator, forcing me to call KitchenAid again. They told me they could send someone to fix the problem but asked me to pay $319.00 first. Instead I called and hired a local technician for $75.00 who found out that one of the hoses connected to the ice maker was cracked and leaking. After he replaced the broken hose the ice maker began to function normally and the leaking problem stopped. I am upset that this new refrigerator gave me so many problems, from the leaking hose that consistently flooded the floor to the non-functioning ice maker. After only using it for two years I am very depressed and dissatisfied with the service provided by the machine and KitchenAid.

I purchased a KitchenAid built-in dishwasher last fall and if it wasnt so difficult to take out I would not have kept it. Not only was it costly, the top tray does not stay in and you have to hold it while filling the bottom tray. The two trays are so close together that you cannot use the utensils box to hold a knife or spatula or a large spoon. Even plates and cutting boards will stop the sprayer from rotating. Truly the worst purchase I have made in years.

We have owned a KitchenAid self-cleaning oven which recently caught on fire while in the self-cleaning mode. The door locked and could not be opened and the fire department had to remove the stove in an emergency call. We have had lesser problems with the electronic system malfunctioning in the past but this episode nearly cost us our home.There have been many reports of this malfunction but KitchenAid has not put out a warning to consumers, much less tried to correct it. It is time for a class action lawsuit for Federal and State consumer protection agencies to become involved before someone dies due to this defect.

This is the second time in two years that my KitchenAid oven (Model: KEBC177KSS05) experienced some power failures after using the self-cleaning mode. KichenAid says that they havent heard anything about it while the repair person said that hed seen it before. Time for a recall, KitchenAid!

Our first problem was that the plastic wheels on the top rack broke and it would not stay up. We had a repairman come and replace them. Less than year later they broke again. We were being very careful with the rack so it is not from being rough with it. They are made of very weak plastic and are not holding up to moderate use. Now the dishes are not being cleaned at all. We suspect that the upper arm is not working so everything on the top rack comes out dirty. To compound the problem, the dirt is now cemented on because of the drying cycle. That factor makes those dishes very hard to hand wash after being in the dishwasher. The dishwasher is just over two years old and is useless. We chose KitchenAid because we thought we were moving up to higher quality. It is so much poorer than our 12-year old dishwasher we replaced.

Installed 2003. There is something defective about this VERY expensive refrigerator. It builds up ice on the back refrigerator wall rendering 2 bins useless since it freezes the fresh food. If I turn down the freezer temperature down, ice cream turns to mush, so that is not an option. I have contacted KitchenAid over this situation years ago and all they do is send out a contracted appliance company to troubleshoot. You are responsible for paying for the troubleshoot and since I am not on warranty, I must pay for repairs. After the appliance company charges exorbitant fees, they say it is a bad baffle, and a new one is installed. I have done this 2x now, and the problem is still there. I am living with the ice build up as replacing these built ins costs almost $10,000. I wish I had paid more at the time for a Subzero. I had one for 20 years and NEVER a problem.

I bought a kitchen full of kitchenaid appliances. Top of the line at a big cost. The refrigerator started periodically leaking water. So I called customer service and was told they know nothing about it and they could send a repairman to diagnose the problem. I told her that I need to do a little research before I make a decision. Within two minutes I found 100s of similar problems on google. It was a poorly designed discharge tube and there was a new redesigned one available. So I call back in a NOT SO NICE mood because I hate being taken for an idiot. They gave me some run around excuse but did agree to send me the replacement part. Now Im reading all the reviews and boy did I make a mistake buying this brand. How do they get away with this **. Why doesnt the government or some law firm file claim a class action suit against these thieves?

We built a new home and purchased all new appliances, including a very expensive KitchenAid dishwasher. The electronics burn out (and nearly cause a fire) after seven months. Kitchen Aid does not support its own product but relies on unreliable subcontractors. After already waiting for repairs for two weeks, now we are told the parts are not available. Frankly, I do not want a defective dishwasher to be defectively repaired. So far, KitchenAid will not honor our requests for a new dishwasher. This is poor product support and customer service. These are expensive dishwashers that you should avoid.

I own a Kitchenaid dishwasher model # KUDS301XSS9. We bought it from Sears less than 3 years ago with the service warranty package. Ive had to have a service guy out 3 TIMES IN LESS THAN 3 YEARS to fix 3 separate issues. The lower racks wheels have been falling off and melting, causing damage obviously. They, Kitchenaid, wont send me replacement wheels unless I pay $30 a piece for a pennyworth of plastic. They make their products so poorly that its basically guaranteed to fall apart in no time flat so youll be bound to pay their grossly inflated prices for replacement parts. Do yourself a favor and buy parts elsewhere online for a fraction of the cost. This company is such a joke and refuses to stand behind their products. Lost us and my family as customers for life.

I purchased KSSO42QTX refrigerator in December of 2011. It cost over $5,000.00. Within 3 months, the unit had frost and ice accumulating in the freezer and poor cooling (high temperature) in refrigerator leading to spoiled, wasted food and on several occasions, illness due to spoilage. I contacted KitchenAid on several occasions over a two-month period and was directed to defrost unit and start over. When the problem persisted, they finally agreed to send a technician. The independently contracted technician found defective fans, motors and gaskets. I requested that the unit be replaced being that it was a lemon, having proven defective after only 3 months of usage. The technician and KitchenAid customer service said they will repair, but not replace the refrigerator. I was told to defrost and shut off the refrigerator. I waited for approximately two weeks for the independent repair company to receive the new parts and make a return appointment. When they arrived, they realized that they had been sent the correct fan parts, but not the correct gaskets. The technician refused to repair the fan as he only gets paid at the completion of the job and refused to repair the fan, which would have created an appropriate cooling environment for food storage. We are currently waiting, again, for over 1 week for the new part to be delivered. I have now been without the use of a refrigerator for approximately 3 weeks in sweltering summer heat. My wife has had to take 2 days off from work to accommodate the technicians schedule and will be required to take another day leave from work to accommodate for another appointment.Throughout this process, KitchenAid customer service has been terrible. They were unconcerned that our refrigerator has been spoiling food. They were unconcerned that the unit proved to be defective after 3 months of usage. They were unconcerned that we have no refrigerator in the middle of a summer with temperatures hovering around 100 degrees. They were unconcerned that we had several instances of illness due to spoiled food. They have been unwilling to replace the lemon refrigerator, which broke within 3 months of purchase. They have been unwilling to expedite any service or delivery of parts in order to alleviate this egregious situation. They refused to use expedited mail service. They refused to appoint another independent technician when the one originally assigned refused to provide timely service. We are still waiting for the repair to be completed. I have been offered no compensation for the trouble that I have had due to the lemon refrigerator.

All Kitchen Aid appliances were bought for a purchased home. Accidentally, a pan hit the oven window glass and broke it. Kitchen Aid or its parent company had zero replacements of glass or whole doors. Zippo...anywhere. I had to repurchase a new stove so I ad an oven to use! Literally, thousands of dollars wasted. I have a Kitchen Aid refrigerator and it is poorly manufactured as well. I had to replace the stove/oven and purchased a GE. I would strongly urge others to not buy this brand. Ever.

The Consumer Product Safety Commission at 1-800-638-2772 (a government agency) was very helpful in taking my complaint about product safety regarding our exploding oven. If enough of us file complaints about our KitchenAid double ovens, they will take action from the government end to rectify the problems.I also went to Sears where we purchased the KitchenAid double oven a month before and they kindly and quickly replaced the oven with a different brand. Go Sears!

I bought this French door refrigerator and it is beautiful! However, it is 2 years old and I have had to get it repaired three times due to compressor failure. Apparently this model has two compressors and it is causing a lot of issues. Being without a refrigerator for three plus days to defrost and then get serviced (my warranty ran out after 1 year) is a tremendous pain. I’ve always had Whirlpool but went a step up to KitchenAid and I am sorry I did.

I purchased a KitchenAid refrigerator with French doors and a bottom freezer compartment for about $2,600 in July of 2013. By mid-2016, we began to experience problems with the refrigerator. There was water leaking onto the floor after water had filled the tray at the bottom of the refrigerator and had frozen. A certified KitchenAid repair person replaced the defective part. The repair person was very familiar with the problem as the company had replaced quite a number of these. KitchenAid supplied the part free of charge because of the frequency of this problem. There was a service charge of $125.00 and a labor charge of $89.00, bringing the total to $214.00. Within two months, we had another problem, this one with the ice maker. The KitchenAid recommended company sent its technician out again. This time the bill totaled $335-$125 service, $129 labor, $75 new ice maker, and $6.37 tax. We had given the service provider the exact make, model, and description of the problem. Again, they were very familiar with the problem, but sent a technician out who did not have the part on the truck! He is scheduled to return after the weekend. Frankly, after reading others reviews on this site, I have to agree that I would not buy a KitchenAid product again. Why should anybody be shelling out over $500 for parts and labor on a three year old, high end, appliance? Our last KitchenAid refrigerator, which we left at our former residence, was 17 years old and had never required service of any kind. KitchenAid is apparently not interested in providing a quality product, though were paying for one and, according to the reviews on this site, KitchenAid is not interested in providing good customer service. Im frustrated with this refrigerator, which never produced ice as well as my old KitchenAid. Im frustrated with the certified KitchenAid repair company, and Im not willing to become frustrated by contacting customer service because all these reviews have all made it clear that it would be a waste of my time.

We have been in our brand new house for six weeks now with our upgraded KitchenAid appliances and have used the dishwasher less than 10 times. Last week lights started blinking, called KitchenAid and they had me press some buttons, unplug for a while and then referred me to a local authorized service center. Repair person came out, did exactly what I did, wrote some notes and told me he would have to have KitchenAid authorize the order of a control board. Really????? I waited a week for the technician to do exactly the same thing KitchenAid had me do? Now it will be another week before the part comes in? Hugely disappointed in this product. I had my previous dishwasher (GE Profile) in my other house -- also brand new -- for 14 years with NO problems whatsoever. Very disillusioned with KitchenAid right now.

The first fridge was returned after a day when it never cooled. The replacement lasted 7 months and is currently at 65 degrees. Since it is still under warranty I must go through KitchenAid. Over the past week I have been placed on hold for 7 hours. The one time I did speak with someone about an exchange they were rude and misleading regarding the problems with this product, come to find out. When I had such a difficult time with corporate I went back to the dealer. After going through their channels, I was told that corporate tried to email me (not true) and wanted me to call them back! Can you believe that!

We bought a brand new, 48 built-in refrigerator kssc48qts02 in Aug. 2008. Two years ago the electronic motherboard had to be replaced to the tune of almost $1000. Now our thru-the-door water dispenser is leaking. Had 2 different companies look at it with the same diagnosis... 1). The water line is broken 2.) There is no way to repair the line as it is built into the freezer door 3.) The freezer door needs to be replaced 4.) THEY NO LONGER MAKE THE FREEZER DOOR!!! Come on KitchenAid, you used to make good products. What happened? The refrigerator is only 8 years old and was very expensive to begin with. Another thousand in repairs. And now they no longer make this product? MAJOR DESIGN FLAWS.

The KitchenAid refrigerator we have is just over 1 yr old, 6 weeks over 1 year. With no warning, when opening the pantry drawer inside the fridge, the pantry drawer lid just dropped off - a piece of plastic (end cap) holding that lid just snapped off. My girlfriend had the same thing happen with hers and predicted this when she saw what we bought. I did not expect it to happen so soon (especially as we no longer have kids home), a mere 6 weeks past the one year mark!! Kitchen Aid calls it cosmetic as we still have a refrigerator though this lid piece can no longer be in place... Im not happy. I first called a parts supplier and they knew exactly what piece it was as they are continually supplying this piece to customers as they know it to be a weak design.

We have owned our KitchenAid refrigerator for 16 years and never had any issues. It has been very dependable and worth its value. The inside offers plenty of adjustable space, and well lit. The temperature settings have remained the same for both the freezer and refrigerator, as performed well in cooling.

2006 Kitchenaid double sided door - model # kscs23inss: Freezer and fridge both sides are not cooling and after diagnostic found out motherboard - control panel is broken. They have a back order and unable to supply the part and offering only 15%. We as consumers invest our hard working money on major appliances from reputable companies like Whirlpool Canada and no after sale consumer protection to satisfy customer needs. The government needs to take action on these companies product defects in order to protect consumers.

We purchased a new Kitchenaid refrigerator (dishwasher, stovetop and microwave) from Pacific Sales in Mission Viejo in July 2012. After three months, we noticed leaking from the refrigerator that ruined our hardwood floors and contaminated our kitchen with black mold! The technician repaired a cracked valve and we spent the next month living under construction to have our entire downstairs level repaired (new hardwood flooring, kitchen cabinets taken out and reconstructed, walls repaired and repainted). Flash forward two years, our freezer stopped working!! Kitchenaid referred us to Veterans Appliance in Garden Grove. They found a broken compressor and broken evaporator. After waiting three weeks for a repair, the repairman showed up with the wrong evaporator. We then needed to wait two months for this repair. Now our refrigerator is not producing cold air even though set at 34 degrees!!!! What proof does Kitchenaid need to REPLACE THIS DYSFUNCTIONAL REFRIGERATOR?!?!?! We have spent thousands of dollars and wasted excessive amounts of time dealing with Kitchenaid and their customer service. HORRIBLE!!!

I have purchased a KitchenAid oven. Never again. It takes over 12 minutes to heat up. All the while it is running, it is loud. The burners take forever to get hot also. I have also purchased a refrigerator. The ice maker is awful...Its too small and doesnt make ice fast enough. The other product from KitchenAid I purchased is a front load washer and dryer. The washer needs to be cleaned all the time. I was not told that. The dryers lint catcher, for a large capacity dryer, is so small, its ridiculous. None of these things were mentioned to me. I would have never purchased these appliance if I knew! Very upset buyer.

I bought the refrigerator in Sept. 2013. Within 7 days the Ice Maker didnt work. They replaced it right away. Since it was winter I didnt use the ice in the door. The water worked fine. I called in April to have it repaired. After 7 repair appointments, they replaced the ice maker again, the Door was replaced and the flipper door. After all these issues and I had to yell and scream to get them to replace it. I was just told they would call me on Monday to replace it. Since my kitchen cabinets were installed just before the refrigerator I hope it fits.

We bought a KitchenAid dishwasher 2 1/2 years ago and the motor just stopped working. The repair guy was even surprised. After calling KitchenAid, they would not help with anything... not one penny. The woman I spoke to was so apologetic and felt my aggravation. But, thats no consolation. I would never purchase another KitchenAid product, again.

Very Poor Aqua Clean on new Kitchen Aid KSGB900ESS oven. Used the oven to cook a cheesecake. Some loss of liquid resulted in the bottom of the oven. Used the aqua clean 3x, (very poor results). Ran the oven to 500 deg for 2 hours and then Aqua clean 3x. No change in cleaning results. Bar keepers friend used and still not cleaned off. I used all the OEM cleaning scrapers and scrubbers that came with the new oven and the recommended practices in the ops manual, without any luck. It looks like the Aqua clean might be effective on something very soft, but not with normal burnt on material. Submitted a note to KitchenAid service to see what they have to say.

We purchased a refrigerator, stove and microwave in 2011 from Spencers in Az. The stove oven door and drawer are not lined up properly. Oven door is 1/4 inch off with other side. The misaligned door is 1/3 inch off with the misaligned drawer. It looks like a half inch when looking at it. KitchenAid said it was within company standards and Spencers said if they took everything back people complained about, they would have a warehouse full. We will never do business with Spencers or KitchenAid again.

We bought this fridge in 2013, it looks good and has all the features that we need. We are senior citizens, so, prior to 2013, we had owned a number of fridges and never ever had a problem with any of them. This fridge is different, in 2019 the fridge stopped cooling because of the ice buildup. Repairman removed the ice, but he could not find was was wrong. Since then the fridge has not worked properly. In 2020 we placed another service call with Whirlpool (every service call cost a few $$ ).The tech suspected that there is a problem with a control panel, however he was not sure. He informed us that the repair would be quite expensive and it is not covered by warranty. The fridge is still not working properly - the cooling is on and off and we found an ice buildup under the freezer. By now we have had enough with costly repairs and persistent problems. It is time for a new fridge and we will make sure that it is not KitchenAid or Whirlpool. Stay away from these brands.

The oven pan is cheaply made. Horrible surface. Not easy to clean. Circular with 1 lip is fine. Wire thing fits inside fine. The pan itself is tarnished and may rust out over time. Should be able to make cookies on it but it is in too poor a shape.

We recently purchased a Kitchenaid stainless steel dishwasher from Lowes. It is the quietest dishwasher I have ever had but it stinks! I mean it SMELLS terrible a day after it has been run. Smells like stale garbage filled water. When I questioned KitchenAid about this I was told the dishwasher does not entirely drain as not to dry out the gaskets... Well, that is all well and good but the leftover water stinks. I leave the dishwasher open almost all the time, which is very inconvenient in my small kitchen, to try to get it to dry. I would never recommend this dishwasher to anyone because of this. I tried running the cleaning product (Affresh) thru it but that didnt work. After one additional use, it was back to the same smelly condition. VERY disappointed in the expensive dishwasher.

I purchased a KitchenAid 42 Built-In refrigerator through Western Appliances (located at 1976, W San Carlos Street, San Jose, CA 95128). Within 1 year the right door would pop open after closing. I called Western Appliance first and they said they can’t do anything and I should call KitchenAid directly. I called kitchen-aid and they sent service technician, but it didnt fix the problem. In last 1 year they have sent service technicians almost 6 times and the problem still persists. After paying $8389.31 I am using a duct tape to keep the door closed, otherwise the food will go bad.I would like to get either my money back or product exchanged for a good one. Customer service said that they have sent my compliant to Pex department, but they didn’t give me any assurance on when it would be replaced. For last 1 year I am tired of calling them, getting a service scheduled and then staying home from work for the service technician to come home. They have changed hinges, they have even changed the door, but the door still pops open within seconds after closing. Here are more details on the fridge. Model Number: KBFN502ESS Serial Number: **Purchase Date: 02/14/2018

Bought the product from Best Buy. Had it only 4 years & it stopped working. According to the technician the control panel needed to be replaced, which would cost us $500!!! Before the KitchenAid I had a Whirlpool Gold dishwasher that lasted me 12 years. By buying KitchenAid I thought we were invested in another 12 years if not more. Were we surprised! Generally, I have read high reviews about the product and found them to be true. Nowhere did I read that the product had a very short life span otherwise I would not have bought it. Would you invest in a product for 4 years? Not only do you have to pay for another dishwasher but the installation & inconvenience too.

I purchased this 36 built-in side by side in 6/06 with the thought that it would be a good refrigerator --I couldnt be more wrong!! At 3 years, we started having problems. So far repairs include a new circuit board, hinge repairs, evaporator, drier, compressor and fan motor, and an ugly repair kit to cover up the burned area that runs the full length - top to bottom - on the front panel between the freezer and refrigerator doors that happened because KitchenAid didnt put a big enough fan motor in. And here again, it is leaking Freon, so the entire refrigerator has to be gutted again to replace the evaporator, compressor, heat loop and? KitchenAid will cover the parts at an approx. cost of $800-$1000, this type of sealed system is covered for 12 years. The labor, however, is out of my pocket at $2,000.One of the repair techs told me these type of sealed systems RARELY go bad which is why KitchenAid backs them up for so long. Go figure!! And, did I mention the cost of food spoilage!! GRAVELY DISAPPOINTED IN KITCHENAID!!! Oh, and I need to mention the KitchenAid convection oven that had to be replaced early on (under warranty) and the microwave oven that was replaced 3 times and after that I put up with door that didnt quite and still doesnt fit quite right. GRAVELY DISAPPOINTED IN KITCHENAID!!!! WILL NEVER BUY ANOTHER -- even with the discount they are happily giving me to buy another $8,000 refrigerator!!

Bought this range 3 1/2 years ago and it worked fine until last Friday when it exploded in my face, burning my forearm. Shards of the glass top hit me in the face drawing blood. Fortunately, nothing in the kitchen caught fire and I didnt lose an eye. After two phone calls and more than an hour on the phone with two KitchenAid representatives, they declined to have a repair person come out to evaluate the damage and make a determination of whether it should be replaced or not. After I called around to find someone who could replace the product at our own expense, we found out that KitchenAid does not pay service people for warranty work so nobody in our area would come out to see it unless we paid them ourselves--which we are now going to do.From close examination of the damage, our best guess is there was an internal gas leak within the unit that ignited by the burners ignition spark as I began to prepare a meal, causing an explosion that burned my arm and shattered the glass top, sending shards of glass more than 30 feet. Please keep your family safe! Do not purchase this dangerous product. And, consider avoiding all KitchenAid products if you want them to deal fairly with you. We will take our business elsewhere.