On March 25th 2015, our carbon monoxide detector went off. The local fire department came and they determined that the source of the carbon monoxide leak was our Kitchen Aid slide in range-oven. They supplied a report that outlined this. They shut off the propane supply and pulled range out of position and said we could not use this appliance until problem was fixed. We notified Kitchen Aid customer service on 03/26/15 (appliance under mfg warranty), and explained the situation. This issue was passed on to their safety department. The safety department did not respond to us until 03/27, and they explained that they needed a carbon monoxide meter to service our appliance, which they did not have available. We have been in contact with them every day since the incident happened, and we still do not have an appointment from service department to resolve our issue. The excuse everyday is that they are waiting for carbon monoxide meter to come back to them from the field to send to our local appliance repair center, and in turn to come to our home. This is not acceptable, and we need to help, now, to resolve this issue.

I had no idea that the quality of the KitchenAid appliances had such a low standard. This is the third time that I am having problem with my dishwasher. Last year, I spent $120.00 on the door hinge and now problem with the dishwasher not working at all. I called KitchenAid and was informed I will either need to spend another $300 to fix the unit, or purchase a one-year warranty and pay $275.00. Unfortunately, I also have a KitchenAid refrigerator that so far I had to spend over $600 in the last 3 years for repairs.Do I need to keep on wasting $500.00 every 6 months with further service calls and parts? Why would KitchenAid make disposable appliances? They will need to disclose to consumer at the time of the purchase that appliances made by Whirlpool and KitchenAid are disposable, and every year we need to replace them with a brand new unit. KitchenAid is responsible for taking care of my dishwasher. I can no longer invest more money on the defected appliances made by Whirlpool and KitchenAid.

Purchased dishwasher 2 years ago. Very cheaply built. Have had to replace wheels on the rack on numerous occasions along with some other plastic parts. It is no longer working properly. Often have to run it 3 or 4 times before the dishes are clean. Dishes have always been well rinsed before going in. Terrible product from day one. I’ve had KitchenAid appliances for 20 years and will not buy another KitchenAid product. Very disappointed.

KitchenAid Refrigerator KSSC48QMS01 - Do not buy this refrigerator. We bought a home with a beautiful custom kitchen with this KitchenAid refrigerator and its just given us grief. Thank goodness we bought an insurance package to cover appliance repair. After three different repairmen and waiting weeks for parts to arrive, we found out most parts were not the right ones. Finally we got a Sr. tech guy to assess what was going on and we had to have the mother board sent out to be re-done. Well that seemed to do the trick, but 8 months later we are having issues again. Our insurance carrier would NOT insure the refrigerator. We ended up buying insurance from another carrier which should have told us something. We have rented a refrigerator while new parts are being ordered. We have lost several full freezer and refrigerator loads of food. No fun. I have no confidence with this unit ever being repaired. Its built into its own lacquer custom cabinet. Ugh. We now have another rental refrigerator sitting outside on our patio as we wait two weeks for parts. Would I buy a KitchenAid unit again. No Way.....there is no help out there to fix this mess.

I thought this was going to be such a great stove. The oven should have come with 4 racks, not the 2 plus 1 “sliding rack”. The sliding will not slide with the weight of a 16# Turkey! I needed to clean my stove top as something boiled over, the paint came off!! And as I had a full replacement warranty I called Sears repair and was told it wasn’t covered. When did it become ok not to use baked enameled finishes on stoves?

Since Whirlpool stock is way up in price, might be a good time to sell...or short the stock...After owning Maytag for 4 years and having a manufacturers defect they made me an offer I could not refuse and I bought a new top-of-the-line KitchenAid dishwasher on 6/2013. I am real happy with the performance. Its quiet... cleans great so far. The bad news is that a thousand dollar dishwasher should not have such a poorly designed upper basket. The wheels just broke and several expensive pieces of glassware fell out and broke. Ask me if I am angry...LOL. After reading the many complaints on the design and quality of the parts used and that most have experienced the same problem I urge everyone to call Whirlpool corp. at Corporate Office Headquarters HQ: Address: 2000 N. M-63, Benton Harbor, Michigan 49022-2692 USA, Corporate Phone Number: 1-269-923-5000, and ask for the Office of the President and complain. The cost of repair with service is over a 150.00 but if youre handy you can fix it better than new for under $2.00.

Purchased Refrigerator model #KSC2418EYYO2 less than 5 years ago. Nothing but problems. Had Ice maker fixed 4 times, Finally replaced door to fix problem. The door they fixed was bowed and could not be used. Shipped a new door, problem was repaired then the ice maker stopped working again. Finally they replaced the entire refrigerator. About 6 months ago the ice maker stopped working. Service was called and no problem was found and it started working again. Last month water started leaking out from the bottom. Service was called. Had to wait about a week for the part to come in. Problem was fixed. Now it is leaking again. Meanwhile, brand new kitchen hardwood floor was ruts in it from rolling out the fridge back and forth. And damage is appearing under the unit because of standing water. Between both fridges service was made at least 10 times and it just keeps going. Called KitchenAid direct and received 0 help. Told them I dont trust this machine and want it out, but their answer was, We dont do that. They did offer a discount on another KitchenAid machine but the last thing I need is another machine from them. STAY AWAY from all KitchenAid appliances. They dont work and their company does not stand behind them and turn their back on you. I only wish that I can give them less than 1 star.

We bought this refrigerator from our builder, Pulte Homes in 08/2017. It is model number KRFC604FSS00. Do not buy this or any other Kitchen Aid product. Every single person in our development is having the same problems with their ice makers. Kitchen Aid is owned by Whirlpool. They put you on hold for 45 minutes before they pick up the phone to schedule a warranty person to come out. The service company that they used had to ask me how to turn the ice maker on and off. They are completely inept, its been over a month with a broken product and Whirlpool could care less. So if you want to do yourself a favor, buy a GE... they are a superior product and not absolute crap like Kitchen Aid.

I have the KDTE334GPS from KitchenAid. I cannot express enough how much I love this dishwasher. It is so quiet you dont even know it is running. It gets everything clean. The door is great. With barely a push it is closed. I dont adust the height of the drawer very much or at all. I love the 3rd shelf too! Would buy again and again!

Recently purchased a top of the line KitchenAid Induction Range... Beautiful looking stove it is a $4500 range... Not a baseline model by all means kind of in the high mid-range market. Of course like everyone does made sure it noted self cleaning and for me it is especially important because I was in a really bad car accident and I am unable to use my left side only 50%. It is a button clear as they noted on the product Aqualift Self Clean. Watched the video on how to use the feature and how great it works and they use a simulation from a computer... Not a real time real oven video and it is pretty clear why because it does NOT WORK! Went back and read the instructions. Pour 16 ounces of water in the bottom of the stove, remove the racks and hit the self clean button and in 40 minutes you should be able to wipe the oven clean.Well folks to be blunt... You cant wipe **! It actually bakes the grease on the back, sides and glass of the oven more because the steam helps it spread and when you go to wipe it the cloth gets stuck as the grease is sticky and tacky. Bought the oven in May, didnt move into the home until July and tried cleaning it in Sept so literally 3 months. Wasnt really that dirty but Grandpa came over and put some meatballs on a tray and didnt cover them so there was some grease splatter. Well should have been a simple task for any real self cleaning oven but nope not one bit came off. In fact I tried cleaning the glass with the scrubby they provide etc and nothing. It is baked right on from the Aqualift.Did some research and guess what Whirlpool knows it doesnt work but continues to advertise as such! They are even in a class action law suite and when you read all the literature on the oven and the Aqualift capabilities and how great it is for the environment, no smell and simple wipe up technology wow you are sold but I guarantee you will be fooled. Even the techs that come into your home know that the product doesnt work.So to be clear when it is time to clean you add 16 ounces of water, take out the racks hit the button and in 40 mins voila. At the bottom of your stove you have 16 ounces of water that you need to now try to get out of the bottom of your stove, the grease splatter is not wipeable and now more than ever all over the back, sides, glass and bottom of your stove and absolutely will not budge without a harsh toxic chemical of some sort and some serious elbow grease and at least two hours of your time. (Dont forget about the water that is at least 40 mins to try and get all of that cleaned up and out of there.) BUT YOU VOID YOUR WARRANTY if you use any chemicals in this oven as you damage the finish that is supposed to be non stick but is not? You VOID THE WARRANTY if you use a scrubber other than the Whirlpool approved scrubber?They have a 100% customer satisfaction guarantee and folks... this means Jack because they do not stand by it. I am 100% not satisfied and have called to try to work something out with them along with the other 1000s of people who have been ripped off in this scam and let me tell you they 100% dont give a crap if you are satisfied or not... If they did they wouldnt sell the Aqualift product anymore as it has caused them a slight headache. Instead of taking accountability or doing what is right and having some integrity they dont honor their guarantees, do not stand by their products and as consumers we continue to buy and raise their shares and make the higher ups rich while they buy other brands of appliances and laugh at us who are buying their brands!Oh yeah by the way the induction works great... Boils water in 30 seconds and one night just before bed the stove top all on its own turned on and became very hot melting the components all under the glass top and creating heat and warping my brand new kitchen cabinets. Stove wasnt on and they said it is a rare malfunction. WOW!!! So yeah not only is the Aqualift Defective and a whole lot of false advertising and fake promises going on... Some of the stoves have the ability to cause a fire and burn you and your family to the ground. All this for $4399.00. If youre lucky you can get it on sale for $3500 like I did. :) What a joke!Dont think that Lowes or any other of the big box brand stores will help you either. Lol they only offer 30 day warranty on appliances. I bought $8000.00 in appliances from Lowes in addition to $3000 in yard appliances in the last 3 months and they still wouldnt even help... Again why would they sell these products? They dont even care if the products they have in their stores actually work. Not happy that consumers have no recourse on any of this and this isnt enforced... in any way to protect US the people. Protect yourself by NOT buying and boycotting and hitting them where it hurts which is their share price. Thanks everyone and good luck!

After 7 years, my built-in fridge started beeping and control panel flashing: I need a new circuit board. Would be fine except they dont make it anymore!!! For such an expensive fridge to not have parts is ridiculous. Do not buy this fridge. I am now having the part repaired and have NO fridge. Talk about archaic.

Purchased four KitchenAid appliances three years ago for a complete kitchen remodel. Very disappointed. The exhaust fan on the microwave is extremely noisy. The handles on my fridge are always needing to be retightened. Happily the dishwasher is perfect. But my biggest complaint, if you slightly bump the knobs on the gas range (KSGB900ESS0) it lets out gas. You wont even know this until you start smelling it. So even cleaning it you have to be very aware to look at the knobs and make sure they are in the off position. This is a major safety issue. If I cant find a recall, Ill probably just throw it away and buy another brand. I bought all KitchenAid from its reputation/reviews but would not recommend to anyone...

Bought an expensive French door with an extended warranty. It stopped working and we called for service. The warranty was 4 days out and they would not cover any expense. The fridge has never worked great. The front drawer faces came off and earlier in the year they came out to tell me they didnt cover drawers or ice maker function or anything else! Lemon service and lemon product!! Never deal with this company.

Built-In Double French Door Refrigerator, Side By Side, Freezer Drawer Bottom. 1 Year Old, $10K Unit. Five service calls on the doors that dont close or seal properly. Door springs replaced 4 times. Last a couple of weeks, then break again. Service is subbed out to an appliance repair outfit that could care less. Poorly made product. KitchenAid should replace this box under warranty, but they keep giving me the runaround. Bad product. Bad Company. Bad Service.

I purchased a KitchenAid dishwasher model KUDC20CVSS4 in September 2010 to match all my other KitchenAid SS appliances. It will not totally rinse off top rack dishes and glasses of food residue, and as a result, food particles harden on them so bad that I must soak them in the sink to get them cleaned. I had repairmen out periodically since November 2010 to fix the problem. I have been told to run hot water before starting dishwasher, scrape/rinse dishes thoroughly before washing, switch to liquid Cascade from powder or tablets because H20 doesnt get hot enough to dissolve it, and to run dishwasher with 1/2 to 1 cup white vinegar on occasion. Nothing has worked. The bottom line is that we bought an $800.00 lemon with no recourse. Oh yeah, I was also told that new dishwashers are all made the same since the government enforced new Energy Use standards. I think its baloney being sold to me in order not to buy a new dishwasher (which we are considering). KitchenAid knows about the problems with this unit since it is now discontinued and replaced! I wish they would replace my dishwasher and start a class action suit against KitchenAid.

We purchased a top of the line dishwasher. The plastic part on the top rack broke and went into the pump causing over $200 in repair. There are hundreds of complaints about this problem but in talking to a KitchenAid rep, there is no recall. A dishwasher this expensive should not have cheap parts!!!! A manager was to call me but of course they have not. We are building a house and all appliances will not be KitchenAid!!!!!

Oven door shattered while in self-cleaning cycle. My hardwood floor is now burned where the glass fell on the floor. They are coming to fix the oven but now after reading many complaints about this oven, I am not sure fixing it is really an option. KitchenAid should recall these ovens and refund everyones money!

Our 8-year-old refrigerator, KSSC36QMS01, stopped working just before the holidays. After struggling to identify the source of the problem, we found the comments and instructions from Chris of Vancouver to be exactly what we needed. The symptoms for the refrigerators were identical and the instructions he posted were easy to follow. We were able to fix the refrigerator the day I found his instructions here and was saved having to purchase a new refrigerator when this one was only 8 years old.

KitchenAid double gas range (model KGRS505XSS01) burner failed on arrival; knob failed after six months, not covered by warranty. (We tried to force the knob and bent the pin.) That cost $185. Another knob failed one month after warranty ran out. Estimate for same repair is $230. Stainless steel surface is stained, scratched, and discolored. I had trouble on the phone with Sears service company, A&E Services. I was on hold for an extended time as they were having technical difficulty, and eventually I got cut off. Parts available from Sears and from Whirlpool for $59 vs. $80 quoted by A&E Services.

We bought all new KitchenAid stainless steel appliances for our kitchen. Stove had a broken door piece - ok fair enough, we are still waiting on the new part. Fridge specs were given without consideration for the hinges so when it arrived it did not fit - poor. New fridge arrived with door overfilled so that foam was puking out from all the edges. KitchenAid makes the fridges with a greyscale side and the stove with a black side so they dont even match. Called Kitchenaid - the service gentleman arrived and agreed door should be replaced but will take minimum 8 weeks as the doors are made in Mexico. 2/10 would not buy from this company again though I thought they were supposed to be about quality. KitchenAid now owned by Whirlpool, includes Maytag, Jenn-Air, Amana and Inglis.

Tonight while eating dinner, the dishwasher just started making a strange noise and steaming like the drying cycle started coming out. We shut off the power to it, but it kept running. Then it started filling and started flooding the kitchen. Prior to this, the door lock started acting up and it has been hard to lock. Previous to that, the soap dispenser stopped working. After 2 years, the racks started breaking and falling apart. Model number KitchenAid KUDP02IR.

I purchased the French door with bottom freezer style fridge from KitchenAid and couldnt be happier. It was bought at a Scratch and Dent store, which made me a bit uneasy for any possible damages that may show up later, but so far everything has been great. Fairly quiet in our open layout kitchen / living room floor plan.I love that it has a water spout on the inside, leaving the exterior clean without the typical water/ice dispenser eyesore. Also leaves less room for broken parts to be fixed. 8 months of ownership so far and the only thing we had to change was the water pressure on the spout. Very easy.

KitchenAid Model No. KDRP467K 36 Architect Series Dual-Fuel Range. The rotary control was set to bake at 350 degrees F. At 12:30PM, I placed oatmeal cookies on a cookie sheet (metal) into the oven preheated at 350 degrees F. At 12:37PM, the oven began to smoke. We checked the setting and temperature, attempting to open the oven door. It was locked and the oven was apparently in the clean mode although the controls were clearly not set to clean. I shut the power to the range off at the breaker panel. The range took two hours to cool. We have never used the self-cleaning feature.

My husband and I purchased a KitchenAid dishwasher 2 years ago and had our first problem when we opened the dishwasher for the first time. The bracket holding the third shelf was broken. The dishwasher had already been installed so we could not return it without a lot of problem. KitchenAid sent out a technician and he replaced the part. The rack opened with much difficulty but he said he could do nothing about that. Over the next two years the dishwasher had a slow leak that was not detected until we noticed black mold growing over the side and front of our cabinet next to the dishwasher.We called kitchenAid and they sent another technician who informed us that the leak was a result of the replacement bracket being installed incorrectly. When we again called KitchenAid to rectify the problem that they caused we were informed that it was not their problem and we had to pay for the part as well as a large bill for labour. We are completely dissatisfied with KitchenAid and their total lack of support of their customers. I would never recommend a KitchenAid appliance to anyone.They do not back their product unless you are willing to pay again and again. As I have noticed on some of the other complaints filed with consumer affairs re: KitchenAid dishwashers, we also have noted a bad smell from the dishwasher if the door has been closed. I was unaware that it was the result of the dishwasher not having a fan motor. What an inferior product it truly is. Had we known we would never have spent so much money to purchase their product.

Worst dishwasher ever! Never worked right from day one. Dishes from every load still had food spots in them. The top basket is flimsy and the rollers continually broke. The computer went bad after 3 years. Bought the rip off extended warranty that gave me more excuses than repairs but was sold as a complete coverage warranty. Called the company and they agreed to cover the parts but I had to pay for the repairs. They sent out Bragdon Appliance in Cedar Rapids, a slip shot company that never fixed it or delivered all the parts, but charged me anyway.I bought a Kitchen Aid because my mother had one for years. It was made in Amana, 20 miles from where I live. The Kitchen Aid reputation of quality no longer exists. I will never buy a Kitchen Aid again. I dont like filling landfills with their expensive junk. I am throwing it out after 3 1/2 years and it is still under full coverage warranty for another 1 1/2 years.

My freezer is going on -10 on its own couple of times a day. I called authorized repair man. He simply told me that since hurricane hit KitchenAid factory in Japan they dont have replacement parts. There is no one knows or have ability to repair KitchenAid fridge in U.S. I would recommend for people who are looking for built in fridge to stay way from KitchenAid.

I purchased model KDTE104ESS1 in the Spring of 2017. The motor failed after 2 years of light use. We were advised that it would be $550.00 to replace the motor. The Service Tech was surprised the motor failed so soon. After some research, I discovered that this was a known problem, so I reached out to KitchenAid to see what they could/would do (especially given the cost of the unit, its light usage, short lifespan and cost of repair). Their response was swift and simple-- they would do absolutely NOTHING! No discount for a new motor/repair, no coupon/rebate for a new KitchenAid dishwasher-- absolutely NOTHING. They are completely unwilling to stand by their product. Makes my decision easy - I will never again spend a penny on any KitchenAid product. RUN- Invest your purchasing dollars with a company willing to do the right thing and stand by its Products. I will be purchasing another dishwasher and IT WILL NOT BE KITCHENAID.

We bought the Kitchenaid combination microwave/convection oven in 2017. Our problem with the unit is a faulty door latch, that apparently is a manufacturing flaw which Kitchenaid is not addressing. Sometimes as we attempt to use the microwave, we get a message that says open/close door. This is an indication that the latch portion that is in the unit (not the door) recedes back into the unit. We have had a repair man come twice to fix the problem, with a standard $89 fee that Kitchenaid does not recognize as covered under warranty. The second time he came, he told us he gets many calls for this problem, and showed us how to fix it ourselves to avoid the service call. It is a 30 minute nuisance to get into the panel for a temporary fix. We are disappointed that Kitchenaid would sell a product that is destined to malfunction repeatedly. We are hopeful they will stand behind their good reputation and fix this manufacturers error.

In 2009, we remodeled our kitchen and we went to Steeles Warehouse in Butte to look at appliances. We wanted a good quality and because we had heard good things about KitchenAid, that is what we looked at. After doing some research, we decided to purchase our entire kitchen appliances and to go with the KitchenAid. The first month we had our dual fuel convection range, the lights went out in the oven. We called the recommended service tech and he replaced them. A short time later (approx. three months) the lights once again burned out, and again we called the tech and he once again replaced them. At that time, the oven also was not working and he said it needed a new motherboard and replaced it. Now several months later once again, the stove is not working and once again the lights are out, again. We bought the recommended extended warranty only to find out you have outsourced it to a company that will not cover the stove under the warranty because it could have been a power surge? I will never purchase another product from the Whirlpool company. Because if you cant fix it, what is the sense in having it? We spent $3,300 for this stove and cant use it. What do you recommend?

I purchased an expensive refrigerator based on previous experience with KitchenAid. In 2003 I purchased a refrigerator, stove and dishwasher. No calls ever to the customer service for any problems. They lasted 14 years. Thats why I went with them again. BIG BIG MISTAKE. This refrigerator Model#KRMF706ESS has been a problem since I plugged it in. I have missed almost two weeks of work waiting for technicians. I have had many service calls for the same issue and Im still not sure if its resolved. The last technician came out last week and within days my refrigerator is broken again. We started seeing puddles on the floor. The ice was melting in the container. We emptied container and now it doesnt make ice. I called KitchenAid, nothing they can do, when is enough, enough with these people. There was nothing wrong with the money I gave them for the refrigerator. I purchased a new appliance and its been nothing but a pain. They have replaced the same part three times. It still wont fix the problem. I am beyond frustrated. If I could give negative stars I would. When I contact the customer service department its like I am bothering them and wasting their time. They are wasting mine. Customer Service is a thing of the past with their rude customer service people and they dont care now that they have my money. It wasnt working right from the start and it continues to be a problem. I have lost faith in my refrigerator. I dont know if I could go on holidays and leave this appliance on. I wonder if anyone else is having a problem with this refrigerator. The service guy said that they have had nothing but problems with this model. They didnt test it long enough. I guess whoever buys it is a guinea pig. I would never ever ever recommend anyone to buy KitchenAid again. This is the absolute worst service. Since Day 1 it hasnt worked properly. They tell me in order for it to be replaced it has to not be cooling. A technician has to report to them that it is unrepairable and then after he does that, they send it to their engineers and then they see if they can come up with a solution. They could care less how many days of work I miss. They are waiting for my warranty to expire so they can take me to the cleaners for the continued work I know will have to be done once it is out of warranty. Thats the day they are waiting for... class action... thats the day I am waiting for. I know its only $5000.00 but it has cost me more than that now with all the time off work. What happened to the days where companies actually cared about the customer??? I was told the first time I bought the KitchenAid back in 2003 was when it was KitchenAid KitchenAid, now it is KitchenAid Whirlpool and now it sucks!!!!

We did a complete kitchen remodel Jan 2012 and chose a KitchenAid double oven. Model #KGRS505XSS02. It’s been a super disappointing experience all the way around. The rubber feet broke on the stovetop grates. Kitchenaid and Lowe’s both said that’s not under warranty and they don’t sell the feet alone so we would need to replace the entire grate for much higher costs. It scratches the stovetop! Next the top oven igniter broke. It was repaired under extended warranty I purchased, not by Kitchenaid. Knobs broke next, would not turn. Again fixed under my extended warranty. Next bottom oven igniter broke but now not under warranty. Next top oven igniter broke again! We called Kitchenaid very angry but they offered no resolution. Now top oven igniter has broken for the 3rd time!! What’s up with Kitchenaid? We got a lemon for sure!

I had a KitchenAid Dishwasher KITCHENAID CLASSIC SERIES KUDC10IXSS installed in February of 2012. I live alone. I run the dishwasher two or three times a week. This unit has failed on me repeatedly. It failed while it was under warranty, then it failed again right after the warranty expired. KitchenAid took care of that repair, but that repair failed again today.This units control system is faulty. I dont know if it is a design or manufacturing issue, all I know is that if you are going to spend your money on a major appliance, KitchenAid is not the brand to spend it on. I doubt I am alone with this problem. I believe a class action lawsuit should be filed against KitchenAid and that purchasers of this product should be provided with a five year parts and labor service plan at no cost.

Was told it was a self-clean oven. AquaLift is not a self-clean oven, Im told by the manufacturer. They were not willing to help me with anything. Would not recommend anyone to purchase KitchenAid dual fuel gas stoves.

I am a single mom who worked hard to purchase the gas range of my dreams. But ever since I bought this range it has been one nightmare after another. The oven glass shattered on its own one day when I was sitting in the kitchen having my coffee; the gas leaks every time I turn on the top oven; the knobs constantly break and have to be replaced every two years. Sometimes I really think this range is possessed! Possessed or not, this range is a hazard that I need to get rid of very quickly. If you are considering purchasing one of these ranges, think again. By far the worst decision my life.

I have a KitchenAid Model KHHC2090SSS-2 Architect series. I have an extensive experience with concerns regarding this model. I replaced it once under warranty because it was arcing, and finally died completely. A year later, the microwave began to start on its own. There is nothing like walking into your kitchen and finding out the your microwave started it, set the cook time for an hour, and had already been running for 6 minutes. I called KitchenAid, and they immediately sent me to their safety department. They offered to fix it free of charge. Well, 4 months after being repaired, it started doing this again. After investigating this more, I have learned that KitchenAid has this problem, and Consumer Reports did an extensive investigation. Other models are involved. Fires have occurred. Buyer beware - these microwaves are a huge safety hazard.

I too purchased a KitchenAid microwave convection hood combo. From the beginning the venting fan did not work well. Repairman did what he could to improve it but told me that it was designed primarily as a microwave and the hood function was secondary. This was covered under warranty. After warranty was up, the handle to open the door broke off at the bottom screw. This was because it is screwed into plastic on the inside of the door, and every time you pull the door open it strains this attachment. So the plastic broke. I was able to attach a metal strip inside and rescrew the handle in, reinforced by this metal strip. However each opening and closing puts strain on the rest of the plastic inner door that gets latched to the unit. The entire inner door plastic is now coming loose which causes faulty connections in the buttons on the outer door. So sometimes they do not work at all when you press on them. I have temporarily reinforced the inner plastic with superglue and electrical tape to hold it in place. But I have no idea how long this will last before I end up needing a whole new door. I should not have to superglue plastic parts in a $700 microwave!

We had the same experience in 2008 with a 2005 KA range. I dont know my model number because it is not inside the door. I hadnt used the oven in at least 5 days. I was sitting in another room working and I heard what I thought was my cats knocking over their food. When I went to investigate, nothing was disturbed. Then I looked at the oven and there was a pile of glass on the floor. Since oven was out of warranty, we had an appliance repair done by local professional. I will never buy another KA large appliance.

During the cleaning, my oven glass exploded! Also, we have just spent $200 to have the microwave door repaired and this is the second time in five years! This time, it almost fell off. My sister has a KitchenAid and her microwave door did the same thing. Our repairman said he sees this all the time with KitchenAid. The oven glass flew everywhere in the oven. This is unacceptable. I so wish I had gone with another oven. This is ridiculous.

The KitchenAid Microwave I have is an over the stove. It is stainless steel in color. Its great 95% of the time at heating food. Tried to cook corn on the cob and it overheated and shut off. It took over 30 minutes before it would work again. For now Im going to stick to warming foods and making popcorn.

We purchased model #KSS048QTB02 in August of 2009. This was the second 48 KitchenAid built-in we purchased along with all other high-end KitchenAid appliances in our kitchen. On January 22, 2016 the refrigerator could not maintain temperature and I called for service - right before a blizzard was expected. The factory warranty service provider was able to schedule with me for the next day but my extended warranty coverage would not send that particular provider. Their provider could not come out for a week. We purchased a small refrig to get us through and figured it could be a backup. We still lost about $1,000 of frozen meats and food that could not fit in the small refrig. Their service guy could not handle the problem - determined to be compressor failure - because they are not qualified to do sealed system repairs. Whatever that means. The original factory warranty service provider had a tech injured and was no longer available to come out to fix. KitchenAid said part WAS available but 2 days later was no longer available. Apparently so many back orders, they went out right away. I have now ordered privately and should get one from next batch supposedly later this month.My appliance salesperson tells me KitchenAid is trying to protect the brand, but I have not seen any help from them or the warranty company they recommend - Federal Warranty Service/Assurant. I have been getting the runaround for weeks. Every time I call they tell me claims will be in touch with me in 4-5 business days. They say the unit is no longer repairable and they will offer buyout - I presume they mean buyout of my service contract which is nothing considering this was basically a $10,000 refrigerator that barely lasted 6 years. Never again. So much for brand quality. What a disappointment. In every way.

We purchased a KUDE40FXWH dishwasher in March of 2011. The top rack glides kept popping open letting the rack fall off. This probably was linked to binding due to breakage of the plastic pins that connect the glide wheels on the glide bracket. Three months out of warranty, the wheels on one side fall into the bottom of the dishwasher. Both sides have now been replaced for $250. The service technician said this is not isolated and they encounter this on these models. We called Whirlpool/KitchenAid and they politely noted the problems. But once they had the information, they made it very clear that they are unwilling to supply anything at their cost to correct our problem with their equipment. They are glad to have the info for engineering future equipment but are calculatingly unmoved about the predicaments of people who have bought their products to date. We paid for a higher end dishwasher to get reliability and service. KitchenAid is not worth the premium. I could just as well have bought a bargain brand and the repairs wouldnt have been any more than the glitzy one.

In August of 2013, I purchased a KitchenAid dishwasher from my local appliance store at a cost of $666. Owning this for less than 2 years, the machine would not fill with water. Upon inspection, I was told that it needed a new pump valve at a significant expense. Really!! After less than 2 years?? I come from an era when large appliances lasted longer than 10 years! Rays Appliance 19428.

Our Gas Range/Oven is a little over two years old. It has a self cleaning feature, that you would think I should be able to use. The first few times it worked fine, no issues. I used the self cleaning feature in November of 2017 and received an error message, but didnt really tell me the problem, after it was done the oven door locked and I could not get it to open, even after I tried to cancel and reset. I had to call a repair person, since KitchenAid wanted no part of it, since it was no longer under warranty, how convenient. $180.00 dollars later it was repaired, I needed a new part, since the technician said that with the self cleaning feature it tripped something in the electrical system, and he also added that it will probably happen again. So I have this self cleaning and I cant use it. Unbelievable.Anyway, I did use it again, and no issues, but last night I set to self clean for one hour and guess what, it happened again. My door is locked and the inside oven light is on, and I cant turn it off. I reached out again to KitchenAid, and they were very sorry and would refer this to their support team, but no recalls on my appliance are on file, therefore, they cant do anything for me. Unbelievable, now Im waiting for the repair person again to fix the issue again, and Im the one paying for it. NEVER EVER again will I buy a KitchenAid product. Obviously this is an issue with their product and not my fault, but they could care less.

I have owned the KitchenAid Pro Scrub for two years. I purchased on the previous reputation of KitchenAid, and what a complete disappointment. What I was told about the dishwasher was, it is quiet, heats water to ultimate sanitation, no need to rinse, with garbage disposal, high powered, is an excellent option... the dishes have not gotten cleaned even pre-rinsing from day 1. Called the company I purchased the dishwasher from and the claim is I was not using the correct chemicals to clean the dishes. Really? I was told the dishwasher was the top product for cleaning the dishes... not chemicals. The dishwasher was somewhat quiet at the beginning but progressively became noisy, cleans off and on, and now, water does not make it up to the top basket. Followed the troubleshooting recommendations to check for blockages, although I always pre-rinse. No blockage; however, no water is getting to the top basket. Even tried dropping the basket to the lower setting and no luck. The top basket drops down and forward. The plastic pieces to the top sprayer in the back of the dishwasher does not line up properly, the plastic piece on the back is possibly warped. This is a very bad product.

I have had to replace my top light in my refrigerator twice already. Well today I opened the refrigerator to clean and once again smelled a burning plastic smell. Yep, looked up and the lights had fallen again and was melting the plastic that covers the top light. This is a huge fire risk. Thank God I have caught it all three times now before it starts a fire. KitchenAid will be getting a call from me first thing in the morning. My parents always purchased KitchenAid products and I have up until this point. Guess its time to find a new family brand that will be safe to have in our home. I would not recommend a KitchenAid refrigerator to anyone at this present moment.

I purchased three appliances from KitchenAid in December 2005: a dishwasher, double oven and a microwave. The microwave only lasted three years and had to be replaced. I had to repair the dishwasher in 2009 and the double ovens twice, once in 2012 and once in 2013. The customer service has been terrible every time I have to deal with them since 2009.

I bought a KSCS25INS00 side by side and in its 3rd year of operation, the center wall between the fridge and the freezer started getting too hot to touch. When I bought the fridge from Sears, it stayed in their warehouse for one and half year (paid for) due to some family issue and therefore, when the problem happened, I was told it’s out of warranty. A technician checked it out and claimed the control board is bad. To my surprise, some time later, I was told KitchenAid does not sell this part anymore and I have to send it to some rebuilder for the tune of almost $500.00 plus shipping and of course, labor (about $875.00). I don’t think this a fair deal, to spend nearly $3000.00 for a fridge (I figured buying high end appliance will have fewer problems).That’s not bad enough. I had bought a stove and a dishwasher as well. The stove shows an error message and I have to pull it out and disconnect and reconnect every so often. The dishwasher had broken basket pieces and broken door spring line and roller. Now Im in the hell of a mess. Do I spend $800-900 fixing what I have or spend $1200.00 to buy another piece of junk to replace my HIGH END KitchenAid?

Nov Posted by Amna 11/28/21 7:55 PM. I bought a kitchen aid dishwasher 4 months ago. Its stopped working right after one month. I called customer support and warranty, they said that they dont have any availability until next month. We waited patiently and the services guy showed up finally after one month. He took a peek at the dishwasher for 3 minutes and claimed that the motor has stopped working. He said that he does not have an extra motor and he needs to order one. He claimed that the motor would arrive by next week and he could come and install it. It has been 2 months now and the guy never shows up! We are calling and calling the customer support and there is no response. After a long wait time the callDisconnects. I would never ever recommend kitchen products to anyone ever! They have the worst customer service and they have no empathy for their customers! I am disappointed because I overpaid for this kitchen aid dishwasher. The worst company ever people! Never ever waste your money on such cheap and low quality and of course useless products!

Im a commercial dishwasher repairman. My 10-month old dishwasher failed, dead, no lights, nothing. I checked the power and performed troubleshooting steps, determined the problem was a bad control board. I called the folks who sold it to me. They did not have a control board in stock. I asked that they bring a board with them so they could fix it with one visit. They said no, they could not be sure the board was the problem. I was going to have to wait 5 days (including Saturday & Sunday) for them to show up between 1 and 4, and then have to go through another wait until they were able to get the part. I am not very fond of washing dishes by hand, so I called around and found a parts place that could have the part by the next day (Saturday). The part came in and I installed the part, which fixed the problem. I called the dealer and canceled the service call and asked if it was possible to get any credit on the part. They said no, but I could call KitchenAid. I called KitchenAid this morning. No luck, it did not matter that Id saved them two service calls. It did not matter that I had taken the risk for the cost of the part if my diagnosis had been incorrect (with electronic parts, once the box is open, you own it). After speaking with Shari and David (a supervisor), KitchenAids policy is inflexible. If a customer touches it, they dont warranty it. In addition, they refused to send someone out to inspect my work or to confirm the board was bad. Im very disappointed! Heck, if they had offered to split the cost of the part or even to give me credit towards my next KitchenAid Appliance, Id have been thrilled. Instead, I was left with a bitter taste in my mouth.

Our 5 year old Kitchen Aid dishwashers door broke. Now, the door drops open with a resounding crash and if your leg is in the way, too bad. Also, the soap dispenser doesnt work. We bought all Kitchen Aid appliances when we built our house. The dishwasher is not good. The refrigerator and convection ovens have not been a problem. You really have a quality problem with the dishwasher.

We installed this KitchenAid (kbfs25ecms) fridge just two weeks. We find that the door alarm was suddenly not function and the freezer temperature has problem as well. We try to book the appointment and email to them but their website always has error and no any customer service response to you. I never to check the consumer affairs website before, otherwise I will pay attention on this brand. Hope other customers dont reliance on the KitchenAid past images. Bless you all.

I am writing is regard to several phone calls that were made to get a service call for my dishwasher. I was on elevator string music for 30 minutes from 07:28 to 08:03 AM. At that point I read off numerous numbers to the girl only to be advised to another telephone number and then at that number redirected to the place of purchase, and then to a holding company that has the warranty policy which was issued December 18, 2011 to December 18, 2014. KITCHENAID needs to select better people to handle these calls. I encountered a couple people to be rude and insensitive to the needs of a consumer. The final call finally resulted with an appointment for a technician to appear at my home between 12:00 and 5:00 PM tomorrow. After all these endeavors, I searched the internet and found CONSUMER AFFAIRS SITE. I am really upset that I had not looked before I leaped with KITCHENAID when I read issues with plastic wheels, broken dishes and completely rejected consumers dating back to before November 16, 2013. I counted at least 26 wheel issues of 529 complaints listed. Why wasnt a RECALL issued to correct this obvious and repeated documented poor quality in workmanship? This technician tomorrow should be bringing NEW REVISED WHEELS for this dishwasher. Needless to say - NEVER AGAIN KITCHENAID.

The motor pump for my $900 KitchenAid dishwasher model KUDS35FXSS1 broke one week after our one-year warranty expired. It cost me $452 to repair and will not be covered under warranty by KitchenAid. I was disappointed with customer service that they would not consider covering the repair work. I will not buy another KitchenAid product again.

I bought KitchenAid refrigerator, dishwasher, and range 2009. About two months ago, the ice maker would not dump ice into container. I had the ice maker serviced with 2 circuit boards on three occasions, still no ice. I had the ice maker replaced last week. It dumped two trays of ice in the next three hours. None since. Called factory service, and was told it MIGHT be the motherboard, at a cost in excess of $200 more. I have already spent in excess of $600 in repairs. My extended family of more than 100 people will NEVER purchase another KitchenAid appliance again.

It is a side by side KitchenAid refrigerator and everything freezes. Many vegetables have been ruined. Even the milk freezes if left near the freezer side of the refrigerator.

I originally purchased a KitchenAid refrigerator (model# KRFC604FSS) May 313 2017, along with 4 other KitchenAid appliances (this is a new build). All but the stove arrived 6/21/17. When we plugged the fridge in, it was making a very loud noise and many of our contractors said it was abnormally loud and I should call Pacific Kitchen & Home/Best Buy. When I did, I was told to talk to the Geek Squad and then call KitchenAid directly. That was the beginning of long wait times on the phone, automated voice messages, getting disconnected after providing endless details (they cannot call you back) and waiting to speak with a human that could take action. When I finally did speak with someone they argued with me about the date of purchase (which I have the receipt for) and how loud the noise was. They refused to replace the fridge and sent someone out. The first time I sat home for 8 hours and no one showed up. They rescheduled. The second time, they said they would be there between 8 and 12. They didnt show up and said they would come at 2. I was not able to wait, so I asked to cancel, and they said they couldnt cancel the appointment after the driver was already en route. They showed up and no one was here. When I called to reschedule they said that I wasnt there for my appointment which I explained was not the case. Then they fixed the fridge but not the dent or the rust on the front door. So I started the process all over. Finally after many calls and arguments, asking them to just replace the door, they refused and sent me free stainless steel cleaner. Pacific Kitchen & Home agreed to replace the fridge since they thought KitchenAid should have done this. The new fridge came the end of September. The ice maker stopped working early December (who needs ice during the peak holiday season?) So I made another appointment and they then canceled it, a few days before. Today the repairman came (12/29) and said that he didnt have the parts. He will be back next Friday. So this is the general gist of my experience so far. When the repair person arrives he is polite and does his best. Pacific Kitchen & Home have also tried their best (by replacing the fridge in September). The bottom line is that KitchenAid produced a poor-quality product, would prefer to fight with the consumer than provide service, and sends their repair people out without the required parts. It is important to note that this fridge was over $2600 and I have now had to take time off from work, on four occasions, and it is still not working. I have had THE SECOND fridge in my house for three months. It is still not working properly and failed during the month that I have the most people at my home. I would HIGHLY RECOMMEND going elsewhere with your business.

25 month old KERS505XSS Electric Double Oven Range - Apparently, the self-cleaning cycle of KitchenAid ranges should not be used! After reading about the problems people are having with the self-cleaning cycle on KitchenAid ranges, we had a different problem. After using the self-cleaning cycle, a three-inch long section of the lower front corner of the Interior Porcelain coating was missing creating a deep groove where grease would collect. The KitchenAid Customer Service Department has a stock answer, We do not cover that problem! When we told Customer Service that we were worried about grease collecting in the groove and starting a fire, we were told Thats very simple, do not use the top oven!

We replaced our old dishwasher with a KitchenAid one hoping to have a long-lasting efficient one that would really clean our dishes well. We have had several repairs from Best Buy where the dishwasher was purchased. Our problems started six months after purchase and are as follows: First, the heated dry function does not come on with normal cycle. Second, the on-hour wash cycle does not clean well at all, so we can only use the longer cycles which are more time-consuming. We have replaced the racks three times. KitchenAid was contacted and they feel Best Buy should take responsibility for the machine while Best Buy held Whirlpool responsible. We did not purchase the extended warranty on the faith that KitchenAid is a good brand with a quality product. We will not purchase a Whirlpool or KitchenAid product in the future.

Wall oven blows out when self-cleans. It happened twice and we had it repaired. Even the service technician said that its a defective oven. Theres no help whatsoever from KitchenAid. I am contemplating boxing up the oven and sending it to CEO, Jeff Fettigs home. Enough is enough. It looks like we have enough complaints of a class-action lawsuit.

Bought Kitchenaid Model #KUDE40FXSS5 in 2012. Within first year the top rack fell off the runners and had to be replaced. As that was under warranty Kitchenaid sent repair kit, but we had to install it. March 30, 2017 I started cycle. Within minutes water was pooling in front of the dishwasher. Turned off cycle. Drained water from dishwasher and called repairman. He knew immediately what the cause of leak was as he had seen it often. The ring that connects and tightens a water hose to the pump was not tight enough. The original ring could not be tightened as it was installed at the tightest possible connection allowed by that plastic ring. He replaced with a Bosch metal screw tightening ring. Called Kitchenaid and they refused to help with payment for repair. This machine cost $1200 new. This is inexcusable and I will never recommend this product.

I wish you could give negative stars for their crappy product. We purchased a kitchenaid built-in refrigerator. After only 2 months of operation the refrigerator quit cooling. Both freezer and refrigerator stopped working. We lost all our freezer food and we were forced to rent another refrigerator while waiting for an appointment to have the refrigerator repaired. The refrigerator is still under the warranty period. We have had the assigned repair company come out three times. They have replaced the control module voltage inverter. The refrigerator is still not working and now the repair person has stated he is not sure and will start replacing more parts. KitchenAid has stated that they will NOT do anything but allow this technician to replace part by part. This is a $10K refrigerator and they have little regard to helping resolve the issue. Stay away from KitchenAid.

I bought a brand new dishwasher and the motor was defected. They order a new one which defected again and its back order.

On June 12, 2004 we bought four appliances from your business which at the time totaled $5,200.33. During the first year and beyond we had problems with the fridge with too much cooling on both sides. After numerous calls and service calls to troubleshoot and repair the fridge, Whirlpool agreed to scrap and replace with a similar model on 12/28/05 (see attached). Unfortunately the same problem has now occurred again with the replaced refrigerator. I appreciate that the item is no longer covered by the manufacturer’s guarantee as it was bought/replaced six years ago. However, the Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality. As the item has broken down well in advance of its normal life expectancy and has not been misused in any way, we regard the item as being of unsatisfactory quality in respect of its durability. I am, therefore, asking you to repair the item free of charge or to replace it with a similar model/finish, and more importantly one which is working properly. I want either a repair or replacement model (similar) that works well and as advertised. As a result of the problem fridge, we have thrown out hundreds of dollars worth of perished foods over the years.

My top-of-the-line KitchenAid gas stove has had an electronic control panel failure twice now. The first time it’s just the oven that would not light and one of the panels (there are evidently 3) was faulty and was replaced under warranty. The second time the electronic control panel short-circuited and turned on the convection fan, which got red hot. Sparks and smoke were coming from under the burners, which is where the panels are located. I was not using the stove at all, but thankfully I was home! I was able to throw the circuit breaker in the basement.When the stove stopped glowing red, I pulled it out from the wall and unplugged it. The repairman that first came is no longer available. I have not been able to find anyone that has a card for both electric and gas. Customer service expressed regret that they could not help me find a repairman, but said to let them know should I find one. What? I will not repair this stove. I consider it an extremely dangerous appliance and do not want it in my house. I feel that Whirlpool should do everything they can to correct the situation for other consumers. Ive found other mention of the same failure with this model.

We purchased a KitchenAid 48 KSSC48QT side-by-side (for custom wood panel inserts) from Factory Builder Store along with a double oven, microwave, dishwasher, all KitchenAid. The ice maker on the refrigerator has been a joke from the beginning. The ice dispenser does not work, we have to open the freezer door in order to scoop ice out of the bin on the door. When we open the freezer door, ice always falls all over the place and the flap on the ice maker is covered with an ice sheet from some type of leakage. After reading everyones comments, I have come to the conclusion that KitchenAid will soon be a past American icon and I will need to just take it as a loss. What a shame.My kitchen is the heart of my home and was featured in our local newspaper and in MySanAntonio website. We entertain almost every weekend and I make sure all my guests and neighbors know that I dont have any ice from the freezer in my kitchen because KitchenAid makes a lousy product. Guests have naturally gone to the freezer door during a party to dispense ice and I just comment Oh sorry, it’s a KitchenAid. Don’t ever buy one! Please get the ice from my old freezer in the garage! (which for 10 years has worked perfectly). Some of these folks are CEOs, contractors and custom home builders so I make sure the word gets out. I guess I will just keep a supply of bagged ice till the whole ** thing gives out on us, which I expect will happen soon based on everyones feedback!

I purchased KitchenAid top of the line stainless steel refrigerator at APT Appliance in Glenview, IL on 12/9/13. We are senior citizens who live alone. We needed service on 3/18/16, only to find out that we need a NEW switch for our Ice maker dispenser. Shame on you! You are proud to make things American? Well the products SHOULD be made BETTER. After a little over 2 years, I must replace it to the tune of over $120.00. Now this Refrigerator was not the cheapest one you sell, but the most expensive. Shame! Shame! I guess the idea is foreign made is the way to go. Unsatisfied in Lincolnwood, IL.

I was very disappointed in this and the other KitchenAid appliances I bought. I had trouble time and again with starting this dishwasher. The circuit board had to be replaced until it was out of warranty.

I am writing this review to help others avoid getting into the situation I was in with the purchase of the KitchenAid KFGG500ESS gas range. I ignored reviews which warned of the same problems I ended up having so I thought Id confirm that I think there is a problem. Buyer beware! I had to have service out immediately because the oven was not true to temperature even after calibrating it up 30 degrees. I ruined several meals because they just wouldnt cook thoroughly and finally gave up trying. Also, the control panel was extremely difficult to press and hurt my fingers. I ended up using the back of a spoon to press the buttons which seemed like a ridiculous way to have to use a brand new appliance.It took the service company two weeks to order the parts and get the tech to come out - all that time without the use of the brand new oven. The range needed a new control board and temperature sensor which didnt fix the problem to my satisfaction. The oven still baked unevenly and the control panel was still difficult to use.The biggest problem was that the stainless steel panel behind the knobs got extremely hot and when you touched it or brushed by it, you could get burned which is very dangerous especially for small children. I was told by the service tech that KitchenAid told him that is just the way it is and there is no way to fix that issue. He said that KitchenAid tests the products before they are sent out and they are up to standards. I do not want to have a stove in my house that will burn someone if they touch it (along with the other problems with the stove that were not resolved) so the store I purchased it from agreed to exchange it for another range.In the end (2 months after my initial purchase of the KitchenAid) I got a Bosch range installed and it works beautifully and is perfect in every way. Unfortunately, I was told by the assistant manager of the the big box store that the KitchenAid I returned was put back on the floor at a discount to try to sell to someone else! Shame on them!

My KitchenAid dishwasher stopped working, no power to machine, after 18 months. I had a family plumber look at it and he said the machine was getting power to all parts, but front panel must be broken. I called KitchenAid and they gave me a number of a local certified repair place and said all parts are under warranty. The repair place came in 2 days and didnt even look at the machine. The man took the front panel off and fixed it in 5 minutes by replacing the thermal cutout, he said. He said it is a common problem with this model, that this part overheats and blows out and the company knew about this but did not recall these models. He replaced it with a newer version now made to not let this happen. I feel KitchenAid should pay for the service repair since it was a part they knew was defective. I called KitchenAid customer service and they said they wont pay because there was no recall on this model. Great customer service. I will never buy a KitchenAid product again and will tell all friends and family to do the same.

I bought one of the top of the line gas stoves. The paint on the grates began peeling within the first month of use. The stove was in a spec house so the warranty had expired by the time we began using it. We called a technician out to check the gas lights and ordered two more grates $200 each plus shipping. Within two weeks of use the same thing happened. I tried to talk to the customer no service. They told me there was no warranty and no managers or supervisors to speak with. I cant believe. I thought I was buying a top end product and this how I am being treated?

KitchenAid 23.8 cu. ft. Counter-Depth French-Door Refrigerator with PrintShield Finish, Stainless Steel: bought May 2021 for $3999.99. My New Kitchen aid fridge is constantly on 50 degrees Celsius, Freezer way below -10, ice takes forever to make, there is a buzz noise. I scheduled a technical support for review and he confirmed all the problems and he said I will need a computer part replaced. I do not have any follow up email or call on my problem the technician confirmed. Calling customer service is just useless...they do not have any status on the part that was ordered or have any interest in help. I want this fridge replaced. Food is constantly getting spoilt and I cannot use this expensive junk. I just wish Kitchenaid will review my complaint and replace my fridge.

KitchenAid Stove Model KGRS505xss04, Serial # D33519685 - The knob of the stove gets locked; it is very dangerous because if in an emergency the knob cannot get turn off, it can be a big fire hazard and dangerous. The knob is getting locked frequently. It happened three times already. It is also extremely time consuming; you have to wait until the service guy comes. Also, you cannot able to cook until technician fixes the problem. We would like to replace this model ASAP. We do NOT want to wait for another inconvenient incident. It looks like this product is defective and dangerous. Thank you.

After a year and a half dealing with a malfunctioning refrigerator (floor model), Whirlpool agreed to replace it with a brand new upgraded model. I am impressed with their customer service. Its been about 2 months and the new one works like a champ! Thank you Whirlpool!

Have owned much less expensive brands that did a fine job of cleaning the dishes. This brand is not recommended as I end up hand washing my dishes after taking them out of the dishwasher. The heat dry setting is not effective in drying the dishes either.

Model YKMCS1016GSO microwave, cabinets designed to accommodate this model, 18 months old and the keypad no longer works, some numbers failed first but then the start button failed making this useless, knowing what I know now I wouldnt have accepted this for free, the aggravation and cost of a retrofit (wont be Kitchenaid) far exceed the original purchase, this was a new house with 4 new Kitchenaid appliances, waiting for the rest to hit the proverbial fan. Would not recommend kitchenaid to anyone. I had to select one star as zero was not an option.

For such an expensive dishwasher, it does not clean dishes well. Also, the unit is less than 5 years old and the door balance parts break? They are made of nylon cord and plastic, attached to a metal door and metal spring. Why in the world would you use such flimsy materials for such a heavy door? I nearly injured myself when the door came crashing down, just missing my foot (the repair parts were in shipment). And after reading all the complaints here I am not impressed.

Purchased range on 2015. Told the dealer the oven did not bake properly, sent certified appliance repairman. Sweetheart dont know what your problem is, it is right on. After two smart boards, it still does not bake! Should you have to bake chicken breast 3 hours, and rearrange on baking sheet to get each one to edge. Drop cookies should not take more than 8-10 minutes.

I am Kosher and when I redid my kitchen put in 2 identical KitchenAid dishwashers... They both stopped functionally fully after only a year. The same issue, only a short wash. How ironic... You can not tell me that isnt an issue with the model. KitchenAid said not my Problem. Have to pay for a service call. They didnt even have technical support... for DYIs. I would never buy a KichenAid anything again.

We purchased a combination oven & microwave/convection oven in 2008, the microwave recently began to not heat food and drinks. We notified KitchenAid and were referred to a local repair who diagnosed the problem and said it would require a new magnetron and control board, with labor the cost would be $650+, we decided the cost of the repair was much less than a new oven and microwave and committed to the repair. Repair was made, microwave now functions/heats food and drinks at a fraction of the previous level. Had repairman return today to diagnose and repair again. He proceeded to do test as dictated by KitchenAids factory tech on the phone with him, fill vessel with 10oz. of water, check temperature, heat for 30 seconds and check again. The difference was +20 degrees hotter which is the lowest level of their benchmark for acceptable being acceptable.Bottom line is it still doesnt heat as it did before the $650+ repair. I then spoke with rep at Kitchenaid for an hour expressing my displeasure and asking for help, their answer’s sorry but its a 10-11 year old appliance and they dont perform as well when theyre that old is the final word from them. My question to her was why didnt anyone mention that before we committed to the repair, she was silent on that. Sooo, I will not advocate KitchenAid as a quality product again much less purchase another of their appliances. I will advise others to look elsewhere when shopping for appliances! I have also filed a dispute with my credit card company in an effort to recover some of the cost we incurred.

I bought a new KitchenAid refrigerator model #ksrj25fxms02 at BrandsMart on 2/20/11. After two years, the drinking water and ice out of the refrigerator odors are real bad. After doing all recommendations from KitchenAid, including changing water hoses, filter, cleaning, etc., the drinking waters odor persists, and there is nothing they can do. I dont recommend KitchenAid refrigerators to anybody.

We built a new home and purchased all new appliances, including a very expensive KitchenAid dishwasher. The electronics burn out (and nearly cause a fire) after seven months. Kitchen Aid does not support its own product but relies on unreliable subcontractors. After already waiting for repairs for two weeks, now we are told the parts are not available. Frankly, I do not want a defective dishwasher to be defectively repaired. So far, KitchenAid will not honor our requests for a new dishwasher. This is poor product support and customer service. These are expensive dishwashers that you should avoid.

Kitchen Aid Range Model KSEG700ESS3. Our oven was purchased in late Sept 2019 and 7 weeks later, electric panel is fried. The smell and burning had progressed each time we used the oven. We are lucky this did not catch fire. The service person is saying that the part may have been discontinued. Wondering how Whirlpool corporation is going to rectify this as they do not replace appliances, just fix them under warranty.

Super disappointing to replace my 20 yr old Kitchenaid Whisper Quiet dishwasher with a new model and have it be dead in 4 months. The motor started buzzing and the service guy says its shot. No idea how long to get a replacement part. Kitchenaids customer service was worthless. Next time I will pay for the Miele.

My two year KitchenAid refrigerator developed rust spot on the bottom freezer door. The company wont give any support because its over a year old. The highest I got is a supervisor who thought giving me a brand new one for $1189 was a good offer. I paid $1600 for it. Sure is nice to sell me a refrigerator every two years! What makes them think I would ever buy another KitchenAid product? Very disappointing! My whole kitchen, when done in the 80s, was KitchenAid. After Hurricane Sandy hit and it had to be redone, I went with KitchenAid again! I was loyal to them but obviously not reciprocated!

My experience with the KitchenAid Company was awful. I purchased a high end refrigerator with a 5 year warranty. The icemaker and freezer at the bottom broken. No ice is producing and the freezer is not keeping food frozen The repairmen came in three times to fix this problem. Three different times, not fixable. They actually said this refrigerator cannot be repaired. Called Kitchenaid and they advised me that they will give me 10 or 15% off of a new refrigerator. Then I spoke to another supervisor and he said the best he can do is give me 35% off of a new refrigerator. So what they are telling me is that I can spend another $4500.00 on a new refrigerator because that is what it would cost me with the discount, so they can do this to me again when the second one breaks.I told them that they are not standing behind their product and they indicated to me that is the best they can do. What the heck does that mean. The best they can do. Why would I purchase another Kitchenaid product when they cannot stand behind their product. If they dont do something about this issue, I will never buy another kitchenaid product and either will anyone else because I am the news media. I know how to get around this whole community. I am so angry. I have a warranty and my refrigerator is broken and no one is doing anything about this issue. Kitchenaid has to do the right thing.

We are having the same problems as others with the Kitchenaid Microwave Hood Combo (KIHMS155LSS3). We own two units (one at lake cabin & one at home). The cabin one was running when I returned after being gone for 6 days & the only way to shut off was to unplug it. It was not used or plugged in for three days. Then last night at 1:20 am I woke up to it beeping and the control panel read 5:42 & it would not cancel so I had to unplug it. When I heard about this a year ago I started unplugging my cabin microwave whenever we were gone. Im frustrated & will be contacting Kitchenaid even though others have said it will do no good.

KitchenAid Model #KUDS30IVBT, 4 cycles, 6 options Architect SeriesII. I researched to find a dishwasher with a few upscale options at a reasonable price ($700). I also wanted the silverware rack separate & not built in to the dishwasher itself. This gives me heavy duty, normal, light/China & rinse only options. I also have a Pro scrub for those dirty pots & pans, a Sani-rinse, a high temp scrub, heat dry, and a 4 hr delay.

Purchased extended warranty from Sears. Replaced electronics once already. Out of warranty and now cost of repair is approx $1500.00 for a $2000 range. Replaced burners once also as they were not running as hot as specified.

Fridge purchased May 2015. Lid for cheese drawer kept falling off whenever opened and puddle kept forming on floor below bottom freezer. New cheese drawer lid ordered, still didnt fit properly so technician had to shim the sides and now there is a gap on either side where debris could collect and cant be cleaned out. Door on bottom freezer deemed to be warped causing it not to seal properly, thus huge frost accumulation on inside of freezer and bouts of thawing causes puddles on floor in front. Waited 2 months for a new freezer door, arrived and when technician went to install found it also was warped. Now have to wait another 2 months for a second try. Whole unit is substandard. I asked for a replacement fridge. Of course, they refuse but they are happy to keep making repairs. I am not happy to have to make myself available for repeated visits by technician for a problem that remains unfixed.

We purchased our Kitchen Aid dishwasher for about $1000.00, when we renovated our kitchen. From day one, it was not a great appliance. It did not clean the dishes well, and it actually dried specs of food onto plates instead of washing them off. The little compartment that holds the soap started sticking closed within 6 months from purchase. After a couple of years, the door started squeaking very loudly when it was opened or closed, which was followed by the door balance strings snapping, breaking, and throwing the door to the dishwasher wide open. We had to get the balance kit replaced, which by the way currently looks different than the old kit, and actually does not do the same job. Its way tighter. Because the door flew open when the strings broke, it caused the hinges on the side to bend. Those had to be replaced as well. These parts were replaced by a kitchen aid service person. After the parts were replaced, our dishwasher would no longer lock. We were told by the service person that our model had a lot of issues an d the parts that are made now do not match up with the actual dishwasher. When I spoke with Kitchen Aid about this, they played dumb. They told me it was out of warranty and they no longer covered any repairs beyond this. My argument is that they are not even providing people with correct replacement parts to get the units to work correctly, so it seems like they are breaking the rules of warranty by not supplying customers with correct parts. Its very disappointing that they dont do a recall on an appliance that has so many known problems.

Two years ago we purchased all new kitchen appliances. We did all appliances with KitchenAid, french door refrigerator, dishwasher, countertop range and built-in oven and microwave. The appliances were all mid range models, not bottom of the line. In the two years, we have had a gas stove top burner that would not light, the refrigerator stop cooling and freezing and now the upper rack on the dishwasher is broken and falls out when it has the weight of dishes. The stove top was in excess of $100 (but covered by warranty) and the refrigerator was in excess of $1200 (just squeaked in under the 2 yr warranty), the dishwasher part is $45, not covered by warranty. I would NEVER recommend KitchenAid. This has been just way too many problems with these appliances in such a short period of time, makes us worried by the quality and long term functionality.

I did not know KitchenAid made dishwashers until we had to shop for a new one. I have a KitchenAid mixer and I love it. I love the KitchenAid dishwasher also. It is very quiet. It takes twice as long to run the wash cycle, but being quiet as it is I do not notice the time. Washes good, too. Dishes always come out clean as ever!

I purchased a KitchenAid stove in 2006. In 2008, the electrical panel needed to be replaced. The electrical panel again has once again failed me, and the company says Im on my own because the warranty for electric has expired and it’s not a quality issue. First off, this is an ongoing problem with the electrical panel which is an obvious quality issue. Also, there is a slight bend on the front of the stove which causes water to seep in and destroy the panel over time. KitchenAid customer service could care less and left me hanging out to dry. I will never buy a KitchenAid product again and I highly advice anyone interested in this product to stay as far away as possible. This company which is actual Whirlpool doesnt stand by its product in my opinion. They need to take customer service lessons from Apple and Dyson. What a terrible experience I have had.

Our microwave was bought in 2007 and it is terrible. The door is cracked where they put the screw in too tight. The biggest concern is that it turns on by itself. We have already had it repaired once because it would not heat correctly, of course, not under warranty! Now, like many others, we get an F2 locked message and have to unplug it or the microwave runs by itself. What a terrible product. We bought all our KitchenAid products--microwave, oven, refrigerator and dishwasher--at Lowes and they have only lasted five years. Even the refrigerator was cheaply made!

This is quick, easy, and short. I purchased a new KitchenAid side by side in March of 2011. One month later, it stopped cooling. As a service tech, I had already tested and found that the start relay and overload were bad because the compressor was about to take a dump. I called for service which took about a week to arrange. When the service tech arrived, he replaced the relay and overload without testing the compressor. I asked him if that was common practice which I knew wasnt. He replied that it was a common problem and it wasnt necessary to test the compressor and everything should be fine. Little did he know about my abilities. Knowing KitchenAids reputation, I was fully prepared on how to deal with the situation and didnt want or need to have to go through what so many others had to do. Also knowing that the compressor only had a limited life of maybe a week before it quit completely, I first purchased a used old refrigerator for $50.00 to get me by just in case. In about 8 days, the problem with the original fridge returned now even worse. Then, I went to the same store I bought the original KitchenAid. I purchased the same unit on my credit card for over $2,600. Foreseeing what was impending doom for the original fridge, I moved it out of site and had the new one delivered. The next day, I canceled the credit card transaction for the new fridge and called the store to advise them to come and get the fridge. What they didnt know is I exchanged the old fridge with the new one and even switched the ID tags that have the serial number. The next day, the store came to get the fridge not knowing they got the old one broken back in exchange. Ironically, no one had a clue nor did they even check. So, I ended up with a working new refrigerator. And I didnt have to deal with poor service not only from the store, KitchenAid reps, or a service provider that doesnt have a clue on how to repair these products. In the end, I not only now have a good working and new refrigerator, but the old one I bought as a stand by for $50 was cleaned up and completely checked out, then sold for $150.00.

Purchased a Kitchenaid range in May, a couple of weeks later it started to chipping where you put in the racks. Ive complained about it and they its cosmetic! My last range was a kitchenaid and had it 18 years and not one issue. It shouldnt matter if its cosmetic or not, its new! No one seems to care about the customer anymore and because most appliances are made by only a couple of manufacturers we dont have a choice. Has anyone else experienced this issue?

My wife and I built a new house and moved in 8/2003. We purchased all KitchenAid appliances. We had to replace the ice maker twice on our 2003 refrigerator. The 2003 range top stove control panel does not work properly. The 2003 microwave completely stopped working at the end of 2011. The front door cracked in 2008 since it hits a screw at the underside. Our 2006 professional, heavy duty mixer broke in July 2012, my wife uses it about 15-20 times a year. How pathetic. They should be ashamed of the quality of all their appliance products.

I have a kitchenaid side-by-side refrigerator with an ice maker and water dispenser on the door. This was not a cheap appliance at $2500.00. The ice maker has only worked on and off for a month out of the 11 months I have had this appliance. After four visits for repair and two door replacements at a cost of $1700.00 a door x 2 $3400.00 for door replacement alone not including a water valve replacement and labor for four trips, my ice maker still does not work. I asked a supervisor for a refund for my defective product. Was told they had to go through repair process. It would have been more cost effective to refund my money!! Still no resolution! No one wants to help! Totally frustrated, WILL NEVER BUY THIS BRAND AGAIN!!!!

We had a complete kitchen remodel and after 3 months, I noticed that there were spots of rust on the finish of the dishwasher and refrigerator. I called the company only to have them appease me by sending me a stainless steel cleaner. Needless to say, no cleaner is going to take the spots away. This is a design flaw and has been noted in several blogs that tiny specks of rust have been found on KitchenAid products due to the brushes used in manufacturing the products. What do I do now?

Purchased three appliances in May 2018. Microwave, Range, dishwasher. Microwave wave-guard fell out in 7 months, KitchenAid is sending a new one. However Range interior porcelain is chipping down to metal. KitchenAid will not warranty if it doesnt happen within 30 days. We have owned under 1 year. KitchenAid warranty doesnt cover their own defects in material. Should never purchase KitchenAid again.