I always wanted to own a KitchenAid appliances Because they’re supposed to be on a higher brand. We finally renovated my dream kitchen and I bought all KitchenAid appliances except for dishwasher which I got a Fisher & Paykel 2 drawer one. Anyway after 8 mos since I bought the Counter depth refrigerator KRFC704FSS It started having a problem with the ice maker. Called in for a service and said they will replace it and in a week the cooling system started to have problems. I called again for service and the guy said it’s a thermostat and they have to order the parts. I called customer service to follow up on the order and they said that it needs to be replaced because they been having problems with the cooling and that the model 704 Is being pulled out and being discontinued so I need to find another model. There’s so much inconvenience on this considering it’s a KitchenAid brand name. I was heartbroken because I really love the fridge and the platinum interiors and its counter depth feature.

Purchased new Kitchenaid dishwasher in 12/12. Initially was pleased. Now seems to be slowly deteriorating - stainless steel streaks, using recommended products, water leaking from around front door handle, isnt cleaning as well as used to. Paid a lot for this machine based on input of sales people at Lowes. Never again.

We purchased a stainless KitchenAid range less than 2 years ago, model #KGRS205TSS2. What designer would decide to make the interior of the knobs out of plastic? Weve had 2 knobs crack. The exterior is stainless but the interior is brittle plastic. Customer service says its out of warranty, and they are $23 each plus shipping. This is a design flaw and not a routine maintenance item! They should stand by faulty products and send replacements free of charge! This leaves me with a bad taste for KitchenAid!I have no intention of buying KitchenAid again. The customer service agent said there were no exceptions and, You cannot go by brand name.

Twenty five years and counting, a very impressive quality worth every penny, never any need for maintenance other than vacuum the dust and clean, no ice buildup, plenty shelf space, flexible shelves, excellent door arrangement.

Purchased a KitchenAid microwave in 2014 to replace a microwave with a broken door release mechanism. 3 years later, the same thing is happening to the KitchenAid. Door wont open when depressing the button. Seems to be a common occurrence if you check YouTube. The selling dealer offered to sell us a new one for $400. Wrote KitchenAid and was told the unit was out of warranty and if there was a problem, it would have shown up in the first few months of ownership. I didnt expect them to give me a new one for free, maybe just fix this one or offer some assistance with the expense. Two microwaves in 6 years? I will find another brand next time. Reliability, durability, and customer service are all oxymorons when it comes to KitchenAid microwaves.

Very quiet to the point, that sometimes I have to check to make sure it’s running. Always gets my dishes clean no matter how overloaded or dirty the dishes are. Very reasonably priced looked great in my kitchen.

For the second time, I have replace the glass turntable, plastic arms, and centerpiece from my Microwave. I use it to defrost bagels, and warm up food, typically no more than 2-3 minutes. I JUST replaced the glass again and after reheating chicken for Easter, I noticed the fan was still blowing and the oven very hot inside. If I open the door it stopped, when I close it the fan starts back up. I left the door open thinking it was a cool down fan, but my boyfriend closed it when we went to bed. When I woke up this morning to defrost my bagel, the glass was crack and turntable parts melted. This has to be the WORST microwave on the market. It works great when it is on, but I have had it. It is expensive. The parts expensive. DONE!

Feb 2013 purchased KUDL15FXSS dishwasher - first repair under warranty within 3 months on lights not coming on cycle board.. Sept 2014 water leaking from under side - out of warranty new water pump $424.00. Washer cost $729 so this hurt to pay repair for more than 1/2 cost in little over a year. 45 years of appliance ownership so shocked at poor performance. What manufacturer can you trust anymore for quality? This replaced a Bosch which lasted 5 years - no repairs. I HAVE LOST FAITH IN KITCHENAID!!!!!!!!!!

I purchased a KitchenAid refrigerator with French doors and a bottom freezer compartment for about $2,600 in July of 2013. By mid-2016, we began to experience problems with the refrigerator. There was water leaking onto the floor after water had filled the tray at the bottom of the refrigerator and had frozen. A certified KitchenAid repair person replaced the defective part. The repair person was very familiar with the problem as the company had replaced quite a number of these. KitchenAid supplied the part free of charge because of the frequency of this problem. There was a service charge of $125.00 and a labor charge of $89.00, bringing the total to $214.00. Within two months, we had another problem, this one with the ice maker. The KitchenAid recommended company sent its technician out again. This time the bill totaled $335-$125 service, $129 labor, $75 new ice maker, and $6.37 tax. We had given the service provider the exact make, model, and description of the problem. Again, they were very familiar with the problem, but sent a technician out who did not have the part on the truck! He is scheduled to return after the weekend. Frankly, after reading others reviews on this site, I have to agree that I would not buy a KitchenAid product again. Why should anybody be shelling out over $500 for parts and labor on a three year old, high end, appliance? Our last KitchenAid refrigerator, which we left at our former residence, was 17 years old and had never required service of any kind. KitchenAid is apparently not interested in providing a quality product, though were paying for one and, according to the reviews on this site, KitchenAid is not interested in providing good customer service. Im frustrated with this refrigerator, which never produced ice as well as my old KitchenAid. Im frustrated with the certified KitchenAid repair company, and Im not willing to become frustrated by contacting customer service because all these reviews have all made it clear that it would be a waste of my time.

I purchased a KitchenAid dishwasher, model # KUDC10IXWH4 on August 1, 2013. I have been having difficulty with the machine for the last 6 months. My dishes were coming out dirtier than when I put them into the machine. The machine was not using the soap, it just piled at the bottom. I tried powder soap, liquid soap, and pod soaps with no help. Finally my husband made it so he could watch the washing process. The spray was only going up about 4 inches - not hitting my dishes. No wonder I have problems. We are trying to put in a new motor at $100.00. I have only had this machine for 2 years and I already have to make costly repairs. Very disappointing!!

Let me begin by saying that when my husband and I built our home 8 years ago, we researched and thought Kitchen Aid was the best product and value for our budget. We have had nothing but trouble with all three of the appliances we bought from Sears that were Kitchen Aid! Our Kitchen Aid stainless steel Dishwasher that we paid entirely too much money for worked for about 3 years and then we had to replace several parts on it. It lasted about another 3 years and we finally decided to throw it away and purchase the cheapest Kenmore dishwasher we could find! It has worked perfect! When our stainless steel Kitchen Aid fridge was 7 years old, the ice maker went out... We have yet to get it replaced! Our stainless steel Kitchen Aid double oven has been giving us problems for about 2 years when it was 7 years also! The bottom oven went out on us this past Easter so we have only the top oven working... So now Christmas Eve, when I preheated the top oven to cook my Christmas Eve dinner, the oven began to smoke at 240 degrees! Oh my goodness....whose appliances go out on major holidays! We paid a ridiculously large amount ($10,000.00) for all 3 of the appliances and are so disappointed that now we have to either pay a repair man to fix our double or just go ahead and buy a cheap double oven. I will never buy or suggest anyone buy Kitchen Aid for sure!

Just replaced all appliances in our kitchen with KitchenAid. Very pleased with all but the double oven (Kitchenaid KEBS209BSS double convection). This unit is very well designed and nice to look at. It is also a very noisy appliance. There is always a fan running when in use. I understand the reason for the fans coming on but they are very loud and change sound pitch with temperature. If you are looking to buy one of these new ovens have your store operate it for you and see if you can tolerate the sound.

KUPD02CRBL3 Dishwasher starts and after a few minutes the door pops open and it stops... Sometimes when I clean residue near bottom of the door or keep object away from vent in upper left of door, it will run. Unit is 7 yrs old. It has great capacity, is quiet and cleans well... just would like to know what the heck is going on with the door.Updated on 09/25/2015: I used the diagnostic to reset maintenance cycle that was located on the backside of the bottom plate of the dishwasher. So far its working well. Hope this helps everyone... also going to clean out area inside under spray wand to make sure there is nothing in pump area.

Kitchen aid dishwasher (which per consumer reports was and still is supposed to be one of the better dishwashers) purchased in Jan 2011. To date have had 4 service calls on this appliance. Dispenser door for powdered soap does not open so soap is dispensed through open door. Part very expensive to replace. Last week heard loud noise like explosion. Door blew open while dishwasher was running. Fortunately we have a very nice and honest repair person who bent the latch in hopes of keeping the machine going until we redo our kitchen in a few months. Now run dishwasher with a chair in front and towels on the bottom in case this happens again. We will never purchase another kitchen aid product again.

Bought our KitchenAid spring 2016. November 2016, I noticed our cupboards next to the dishwasher are ruined because someone at KitchenAid had a brilliant idea of doing a side steam vent instead of a front vent. Clearly the product designer at KitchenAid has never used their own product... or they just dont care about the consumers buying a poorly designed product.

This is an update to my post here on 11/24/2011. KitchenAid dishwasher KUDE70CVSS2, 1.5 years old, sanitized light was blinking at end of sanitize wash, i.e. water was not heated up high enough to sanitize the dishes. Finally, it was repaired today, 2/8/2012, almost 11 weeks since it broke. We had 8 service repair visits made by 4 technicians from 2 service repair companies. During this period, the printed circuit board was replaced twice. We were told our hot water supply was not hot enough by one technician who didnt come prepared with a thermometer. A different visit and technician with a thermometer measured it at 142 degrees, well above the 120 degrees the KitchenAid manual says is needed. We were told the problem was in our household wiring. That was a miscommunication between one service repair company and the extended warranty company. Then the entire washer unit with pump and diverter valve was replaced, today, the 8th visit, and the unit now sanitizes and works just fine. Now Ill tell you how to navigate through the bad technicians, miscommunications and so on that I learned after being frustrated when the second service call did nothing to fix the problem. Inside the kick panel of the KitchenAid dishwasher is a large folded paper enclosed in a waterproof pouch. It a technicians debug sheet that describes how to operate and analyze the results of a built-in self test. Yes, these dishwashers can perform a rather complete self test that concludes with a code indicating what the problem is. Read the sheet in your washer to understand the proper sequence of front panel button presses needed to begin the self test. But beware, the test in my washer can be run to either display the concluding results, or skip the display. You will need to run it in the display mode to read the results, duh. Duh, because the first technician kind of ran it in the other mode and never saw the result. None of the other technicians even ran the self test. It takes about 27 minutes to run, and you have to sit and watch the lights flash so as to catch the final conclusion. Huh, KitchenAid? The technicians would rather just replace stuff than wait 27 minutes to find out whats wrong. But I ran it, not just once, but many times, and I always got error codes 4-1 and 4-4. And the documentation says that one of the causes of a blinking sanitized light is error codes 4-1 or 4-4. Duh again, only on the 7th service call did the technician say lets see what 4-1 and 4-4 are and the answer was an issue with the diverter valve, so he ordered a new one, replaced it on the 8th visit and the washer runs just fine. So run that self-test, get the error codes, then insist the repair company fix the error reported by the self-test. With each technician, I point to the KitchenAid refrigerator I bought in 1987 that still runs well, and, each has chirped, dont buy another KitchenAid refrigerator. Im not buying another KA dishwasher either!

I purchase a KitchenAid Built-in Microwave Model KMBS104ESS02 in 2017. In January of 2020 it wasnt heating and of course our warranty was no longer valid. My husband has worked on microwaves before. He tested the Magnetron, Diode and High Voltage Capacitor and purchased all three new and installed in March of 2020. It worked for approximately 1 1/2 months and went again. He purchased the same parts again on May 20, 2020 costing another $263.27 totalling $526.54 to repair. This lasted through June. He called KitchenAid and was told that it is probably the motherboard and too expensive to replace just get rid of it. So we paid approximately $1,000.00 for the microwave new and spent $526.54 on repairing totalling $1,526.54 and was told to get rid of it. Great customer service response. My husband was so upset he threw it out and purchased a new Frigidaire for 1/3 the cost of the Kitchenaid. How sad is that. I am attaching one of the receipts from May 20,2020 cannot find other receipt. My husband pick up parts from Appliance Parts in Old Bridge NJ in March.

I read a post where someone said their KitchenAid fridge had finally broken down after 15 years and that it served her well. Major appliances used to last decades, and still should last that long. Think about how much you pay for them 15 years is nothing. Our fridge has a pull down bin in the door that pops open every time we open the door. Even with nothing inside, rendering the space useless. Plus, the bottom of the freezer pools with water which then turns to ice making it impossible to close the freezer door. So far I have had to unplug it and thaw it out five times. If that sounds like nothing, remember you have to put all your groceries somewhere. Tonight instead of enjoying the beautiful summer evening, I made many trips up and down the basement stairs bringing groceries back into the fridge.My oven is also a mess. The knobs get so hot that my friend burned her arm on them. I cant imagine how this passed inspection. NOT SAFE if a toddler was around. Thats okay because she was in the middle of a remodel and was considering my oven until that happened, and I filled her in on the rest. Also, the back panel on the stove is made of resin! I thought it was stainless in the store. So needless to say it is peeling. I guess that is the reason they had the stupid idea to put the smaller burners in the back and the mega burners in front. So much fun trying to reach over a large pot of boiling water to stir a small saucepan in back. Does KitchenAid have third graders designing their appliances??? Clearly not someone who has any knowledge of a cooks needs. I will never purchase anything by KitchenAid ever again. Not even a can opener.

Do NOT purchase Kitchenaid dishwasher model KDPE234GPS0. I purchased one on 21 APR 2018, model did not work, all it could do was fill with water and sit there for about 5 minutes and then drain. I removed the unit and exchanged it at a different store across town for the same model. I installed the new unit this morning of 24 APR 2018 and it appears to have the same problem. The unit will not agitate or spray water, whatever the term is. Ive recorded a video with my phone inside the dishwasher. All it does is fill, sit around for a bit, and then drain. I will more than likely be returning this for different model, if not a different brand entirely. I dont place any fault on Lowes for this failure, except for maybe selling this product to begin with. Theyve been more than helpful with my problems and I will continue doing business with Lowes.

On November 11, 2016, we purchased all new KitchenAid kitchen appliances (nearly $10,000) from a local reputable appliance dealer. On December 27, 2016, we took delivery of the new appliances, and after cabinet modifications, the fridge (Model KRFC704FSS) was installed and working by the second week in January 2017. Near the end of May 2017, we started to notice reduced cooling and slow ice making in the fridge, and arranged for a service call. The service rep came out June 19, 2017, and concluded the main control board needed to be replaced. One problem, since this was a new model/design parts were not available, and we did not know when the parts would be made available! After being without a fridge for weeks and many phone calls, the parts were finally overnighted, and the main control board was replaced. This appeared to fix the problem for several months until just recently over the holidays.Keep in mind, we spent nearly $3500 for this fridge with LED lighting, wood serving tray, digital controls, etc., and absolutely love the looks, style, and functionality of it; However, we are now experiencing the same problem as before (not cooling and slow ice production), and again set up for a service call on January 3, 2018. The service tech came out and after running a few codes and consulting by phone with the Whirlpool/KitchenAid service repair team, spent nearly 3 hours completely disassembling the inside of the fridge to defrost the condenser cooling coils and reassemble the fridge. He indicated this should last for a several weeks, but also indicated the ultimate fix would have to wait until he returned to apply a silicon caulk along the exterior seam between the outer stainless-steel skin and interior plastic shell. Since he did not have the right color of caulk, he needed to order it from Whirlpool/KitchenAid, which should arrive in a few weeks. Since we had the initial problem under the original warranty, we elected to purchase the extended manufacturer’s warranty service plan (3-years); so, this activity was being covered (i.e., no out of pocket). After conducting some research (like Anthony), we discovered this same fridge model and problem is documented across the internet. The model had already been redesigned (less than a year in production). Giving this some thought, and not liking the direction the repair was heading, we decided to start working with Whirlpool/KitchenAid directly to resolve my concern. Here is where it gets very interesting.Initially, we went to the KitchenAid website and followed directions for a customer concern by sending an email to NAR Customer Solutions @KitchenAid.com. On 1/3/18, Lisha called and left a voicemail and requested a callback to 1-800-331-2689 and mention Ref # **. After about 40 minutes of hold, we talked with someone in Michigan (MI) who wanted to know if we used social media (?). We informed him no, that we just sent an email to NAR. Wrong department… He sent us to Kimberly in MI. When she realized we were on an extended service plan, again wrong department, and was told to call 1-866-265-2082. After about 30 minutes of hold, we get Ashley in Tennessee, we believe with AIG (the extended service plan underwriter). Then, we’re forwarded to Amber at 1-800-253-1301 and told to mention Ref #**. After going thru the whole spiel again with her, we’re told to talk to her supervisor Marisa (?). She informs us there is nothing flawed with this fridge, and we must go the repair route. Not liking the fix for the fridge, we persisted to pursue a replacement that would work without a modification of additional caulking. We called again and talked with Katrina in MI with KitchenAid, who understood our concern that the repair was being made outside of the service contract by making an addition or modification using caulk and not repairing with new or refurbished parts, but she had to discuss with the service rep to confirm that was the fix. The next day she called back and left me a voicemail and requested I call back to 1-866-640-7146 and ask for her or Aleah. Unfortunately, this was not a direct line (as she indicated), and we were sent thru the same calling tree, recordings, on-hold, transfers, etc., again as previously mentioned.Long story short, we finally gone thru to an Andrew in TN; then an Erin in TN; then her supervisor Katzman; and finally, the “Resolution Manager” in MI (?), Gabby (ext. **). This appeared to be where the buck stopped. She insisted that by adding the caulk, this was a fix under the extended contract (using new parts) because the caulk had a Whirlpool part # (even though caulk was not intended or initially installed there). We expressed our concern that the remedy to add a bead of caulk sealant to the exterior joint between the stainless steel shell and interior plastic was not a “repair” using “new or refurbished parts”, and that it was an “addition or modification”, and only appeared to be a “band-aid” fix for the poor design of air flow that was changed on this model of fridge within a year… She disagreed. After spending about a half-hour on the phone with this manager, we were at the end of our rope. She thanked us for our time and mentioned she would document in our file our dissatisfaction with the proposed remedy to fix our fridge. In summary, if Whirlpool/KitchenAid were to admit and own up to this poor design flaw having subsequent failures, they’d be needing to recall and replace several units; hence, the reason for what we have gone thru and “contract misinterpretation” push back. We will proceed with the current fix, and tolerate at least 3 more repair visits over the next 3-years until the “No Lemon Guarantee” stipulation as provided in the KitchenAid Service Plan kicks in. Unless a class action lawsuit is initiated. Stand-by to see how that goes!

I have purchased KitchenAid stove the latest model and the top glass cracked within 6 Month of the purchase and I have called KitchenAid and they told me that they will not cover the cooktop. I am not sure what the warranty is for. We do have a lot issues with Kitchen product in the house. I would recommend that do not buy kitchenAid products as the products are expensive and issues with quality and reliability.

KitchenAid French Door Refrigerator model KFIS29PBMS01 - I had a new kitchen installed in my home September 2013. The contractor bought the appliances from his distributor but I picked out the brand and all of the models. Within one week of the installation of the refrigerator, end of September 2013 there was water and frost coming down from the inside of my refrigerator. A tech was sent and ordered upgrades for the ice maker. It took three months to get the parts. The problem get a little better but very little ice and very, very small. In March of 2014 some food started to thaw in freezer and we had to remove the food. The ice maker then stopped working. My refrigerator is now 18 months old and I no longer have warranty. I e-mailed KitchenAid. They have a record of the problem we had and the long wait. They did not answer the e-mail. I called the distributor where the appliances had come from and they told me I should have bought an extended warranty. I asked why would pay more money when they could not get it right when under warranty. I bought a new ice maker but still having problems. KitchenAid does not care about their customers. I had bought another entire kitchen from them 15 years and they were good. Their products are now nothing but junk and I bought their top of the line. I hope they go out of business.

My KitchenAid dishwasher has been a problem for some time, it was making the dishes dirtier than when they went in from the beginning. KitchenAid refused to fix it, then after the warranty, it started to melt items that were extremely heat resistant and would not move through the cycles.We called a repairman and paid him to have the board replaced. It didnt make a difference. Upon further investigation, we realized that the fire in the dishwasher had damaged the heat element and the plastics around it. We thought that the circuit board might have been the cause so we moved on replacing the element and associated parts around it.It worked better for a little time, now its looking like its back to trouble again. Its not moving through cycles, dishes are filthy and I smell that burn again. I am afraid that its dangerous. We dont run it while we are asleep or away from home for fear of fire.

We built a new house in 2012 and bought all new KitchenAid appliances. I thought I was buying a great branded product. My natural behavior is to buy the best and when I went in to buy appliances for my new house, I was directed to KitchenAid. I started my experience by having several problems with our microwave and with my cooktop at one time, with the burners not working correctly. I also had the board on our dishwasher go out. However, my fridge is a nightmare. I started having a problem 4 months into my purchase. I bought a French door fridge, and my kids do not always pay attention to how the door closes so once in a while, it stays slightly cracked open. KitchenAid tells me I need to train my 2, 5 and 8 year old kids to check the fridge door. Do you think kids will remember this all the time? The problem is that the beeper does not let you know if someone left it open until after 5 minutes. The other problem is the sound on the beeper. I can hardly hear it, and there is no adjustment for higher volume there either.I can hardly blame kids or teach kids that are 2, 5 and 8 years old to shut a door and check it. I can tell you that I know I bought the most highly priced fridge on the market and a simple timer and beeper on the thing is not adjustable. I cant even get an upgrade to fix my problem. I offered to pay for the fix and nobody can help. I am asking for a louder beeper and a timer for an alarm, and nobody can help. More functionality is what the consumer is asking for. Supposedly, we buy the highest priced item on the market so that we would get more support, or at least an option to add this to your fridge? I would have expected this from cheaper models, but a KitchenAid, as far as what I have been told, is the best. Well, I got room for argument on that one. I went to Sears today and LG and Samsung have adjustable timers and adjustable sound within their appliances. My plan is to buy one and never own a Whirlpool, Kenmore, or KitchenAid ever again because I absolutely cannot get a response from this leadership team within the Whirlpool organization.This is the 6th time since I have owned this fridge that this has happened. I figured, to replace all the food in my fridge, it would cost me $60-$100 each time. At this rate, it is too costly, with your cost of the product and the way it is engineered to afford your products from this point forward. I am not happy about the communication I have gotten from KitchenAid and Whirlpool to address my problem. I am not happy about supposedly purchasing the best brand on the market and not having more flexibility to adjust timers and beepers.I am not happy about having to replace my fridge in my new home 18 months after purchase. I am not happy because I will have to try and match stainless colors on the new Samsung or LG brand product I intend on buying. I am not happy about not being able to match all my appliances in my new home because KitchenAid can’t offer a product with adjustable timers and beepers. I am only one customer, and I never bad mouth anyone’s products. But if someone asks about my new KitchenAid products, I will let them know my experience with customer support and product experiences I had from the Whirlpool umbrella.

Currently have a KitchenAid gas stovetop, approximately six years old. Very pleased especially with the center burner which is more powerful. The treated stainless steel is extremely easy to clean. I do like the design and the fact that it is self lighting and will re-light if the flame goes out. KitchenAid double wall oven is much older and has been extremely reliable, it’s used quite often and very much like the convection feature and the construction.

Just contacted KitchenAid because upon dealing with another issue in the freezer, I found these rusty screws in the ice maker. I explained to both the Rep and the supervisor (Chris), that it didnt matter if the refrigerator was 2 or 10 years old, the screws that touch my food should not rust. Basically they told me tuff **. So, a unit that is $70 my cost (much less for them), is apparently too much for them to stand by their product and my health. Therefore, I am sharing this on social media and consumer sites.

The oven sensors dont work properly, and when using double oven, unit shuts down and lower door locks. It seems like many others on this site have had the same problem. It sounds like a class action suit to me as it also appears Kitchenaid does nothing to make it right. When you pay over $2,000 for an oven, you expect a solid 10 to 15 years of use. That is not what is happening. My choices are to pay another $2,000 to $3,000 for a new oven or $500 to $800 for repairs every 4 to 5 years or so. Its not good either way.

We bought the KitchenAid refrigerator in 2013. It was on clearance at Lowes. Now I know why it was a great deal, because they have problems with them. As I read the reviews from other consumers, we have the same exact problem with the freezer. It leaks water and freezes on the tray after 1 year. We have to break up the ice and empty it out every two weeks. The ice maker quit making ice after three years and now I just shut off the ice maker. My husband bought me a KitchenAid mixer for Christmas 2015 and after a year of sitting on the counter I decided to use it. It literally Sucks. I have had my Sunbeam Mixer for over 15 years, Im still happy to use it. I will never buy KitchenAid, Whirlpool, Amana Product again.

Our KitchenAid electric wall oven indicated temperature drops 50-60 degrees whenever the temperature is adjusted or if the door is opened momentarily. Then its necessary to wait 10 to 15 minutes for the temperature to rise and for the timing to begin or resume. Weve used other brand ovens and this has never happened with them. The KitchenAid Chat respondent says it was designed this way. Hard to believe, since they must have had numerous complaints about this problem. These days, with all the enthusiasm about home cooking, such a design problem is a very bad one, and very unacceptable for anyone interested in cooking at home. We certainly advise against buying any KitchenAid product if this indicates the quality of their designs and response to problems.

I purchased refrigerator on 11/24/15 but due to salesman errors, I did not receive it until February 2, 2016. On July 26, 2016, I noticed the freezer door had ice on it and it had a popping noise in it. I called and serviceman came out and said he had to order new ice maker and replace the door because it had warped and he could not do anything about the popping noise. On October 3, 2016, the door and ice maker was replaced. On October 27, 2017, the door had ice on it again and noise was still there. I had a certified repairman come in and he said the freezer door on refrigerator is warped again. There has to be some reason for this to be continuing! I am not a HAPPY CUSTOMER.

Had to have KitchenAids preferred service company out to replace the duckbill drain with a p-trap to drain defrost cycle water as the duckbill clogs and overflows to bottom of freezer and had to chip out ice every few days. KA directed us to use the service as there is a service notice out on this model (so obviously KA knows about this issue), and KA says they have no intention of paying any part of the repair service. I would not recommend KitchenAid to anyone. If we still had wood floors instead of having recently replaced them with tile, the floors would be ruined.

I purchased a counter depth side by side 36 inch refrigerator in 2012. Twice, the thermostat broke and had to be replaced. Now a repairman diagnosed a gas leak. He had no idea where the leak is coming from. It is too expensive to fix. Now after spending about 2400 for the refrigerator, I have to replace it.

In December, 2013, I purchased a replacement dishwasher for my then 20 year old KitchenAid. Shortly after it was installed, we discovered that the handle was improperly attached and one end stuck out, catching on clothes and tearing them. KitchenAid informed me, That was just the way it was on some units. I found that unsatisfactory, so they sent a technician out who basically did nothing. I called the retailer, who replaced the unit completely with a new dishwasher within a couple of weeks.The new unit was installed in January, 2014. It came with a one year manufacturers warranty, and I purchased an extended warranty good through 2019. Since we are at our second home much of the time, and use this dishwasher twice weekly on average, we thought we would be safe with the new unit, which had a properly installed handle, by the way. No such luck. Shortly before Thanksgiving, 2015, while the unit was less than two years old, the top pull-out drawer fell down, landing on the dishes below. We removed the top drawer/pull out unit, and tried running it without the top drawer, but no luck.The unit would not operate without the top drawer. I called the warranty company, Bankers Insurance. They dont cover mechanical parts, I was told. So I called KitchenAid, and the wait was so long I was directed to their website, where I was instructed to enter my zip code to find a service technician. So I did, and the results? NO SERVICE in my area... impossible to believe, with over a million people in my greater metro area! Nonetheless, I contacted the retailer, who gave me the name of a service company. Their technician came out today, took one look, and said that the problem was a repetitive one, a defective part that KitchenAid was replacing with metal parts. No more plastic -- they had so many issues with this part that they were in most cases repairing the defective parts at no charge. That of course, was not my luck when I called KitchenAid. Nope, no replacement. We are not showing any problems with that model! Exact words.Not their problem! But they would be happy to direct my call to the parts department where I could order the parts, and pay for them, of course. I spent over a thousand dollars on this dishwasher, it gets light use, is less than two years old, and it wont run without a cheap plastic pull out part that will cost me well in excess of $200 to replace, because they only sell the entire mechanism. My biggest regret? I specified KitchenAid for my dishwasher in my second home. Trust me, they are not what they used to be, nor is their customer service department.

In September I purchased a KitchenAid suite of appliances as part of a total kitchen remodel. Less than four months after purchase the refrigerator stopped cooling. I called KitchenAid “Customer Care”, who in reality do not care at all, was put on hold. Call dropped two times. When I finally was able to speak to someone, the soonest appointment for service available was in ten days, meaning no refrigerator for ten days, not to mention loss of all of my food. I am furious.

The KitchenAid Double Oven KODE500ESS is advertised as an Even Heat True Convection with Even Heat Preheat. The machine is attractive with its huge viewing windows, its highly polished finish, its commercial style handles, and blue enamel interiors. The electronics are elaborate. You are able to adjust almost every function of the oven should you wish to so, down to alarm sound loudness, and calibrating the oven without a technician nearby.However, this oven is not without fundamental flaws. The engineering is deficient in crucial areas: the temperature sensors are located near the top broiler unit, a unit which is used in the preheat cycle resulting in unreliable preheat readings; the heat release vent is located at the top near the electronics components, which could be affected by the extreme temperatures, such as those used in the cleaning cycle, ultimately causing an oven computer crash.We chose this oven based on the many positive reviews and have had the oven for 6 months. Even after talking with KitchenAid representatives and two repairmen, we have yet to feel comfortable with the ovens ability to function properly. First, the preheat operation is worthless due to the location of the sensor. When the preheated indicator sounds after 8-10 minutes, the oven is probably 20-30 minutes away from the achieving the desired heat, should it ever be attained. Second, the highly emphasized Even Heat claim is questionable. Once attained, the temperature can, by design, fluctuate. This we understand and have no problem with fluctuations, unless the variations are large. We have experienced 50-degree swings. We have agonized with uneven cooking in many directions: dishes done on the sides, unfinished in the middle; dishes browned on one corner, not on the others; when two dishes in same oven baked at same temperature, both requiring same number of minutes, one will be done before the other. The repairmen state there is nothing they can do to fix these problems.This is not a bakers oven. It is not even a novice’s oven. It certainly is not as functional as our previous ones. It is unreliable, untrustworthy and we wish this one were not ours. If KitchenAid planned to put an extremely inferior product on the market prematurely at an exorbitant price, they have exceeded their expectations.

11-7-2012 Purchased. 5-2-2013 circuit board fails. Two home visits by service, replaced board, no cost. 12-25-2013 - Major Flood during between Christmas dinner for 12 and dessert (we were in dining room, not in the kitchen). Hose blew off, pump system screwed up. Two home visits by service. No dishwasher until after the holidays. KitchenAid did cover the cost of the new pump but did NOT cover labor. Since they only provide a 360 day warranty and we were 48 days over.

KFIV29PCMS00 - We got that fridge on January 2014 - so its 2 years and 4 months. The icemaker has never been performant - slow to make ice, but were not using it much so we didnt complained. About a year after we noticed iced was starting to build at the back of the top cabinet near the ice maker. We phone to KitchenAid and were told it was normal and to not worry about since the performance was the same. Yet 2 weeks ago we found all the ice was melting - cubes were soft and wet. We turned it off, but the next day we found the freezer was also melting, then all the refrigerator was not providing cold air at all. Called KitchenAid, the clerk is telling me nothing Ive said is under warranty. Then I told her Have you ever heard about Legal Warranty, and 30 secs later she came back and told me I will have nothing to pay.2 days later, the tech finally came in and said, the second evaporator had a leak so all the coolant leaked out and he had to replace it and also replace all the ice cube mechanism. A week later he comes back with all the parts to do the repair, but then as he opened the back cabinet he found it was filled with stains and black mold. All that comes from the water leaking from the ice maker, dripping inside the fridge and accumulating, then evaporating (from the anti-ice). So we were unaware of that water accumulating inside the cabinet (not accessible) and gradually forming mold (black mold and worst).Now my kitchen is full with refrigerator parts everywhere. The tech has gone as he doesnt want to work on the rotten refrigerator, and Im being ping pong at KitchenAid service and no one is telling me what to do and what will happened. The tech told me the cabinet cannot be replaced and cleaning all that mold is almost impossible. In other words he can only think about replacing the fridge altogether but KitchenAid is not responding. We paid high $$ (almost $3k) thinking we would be free of such problems, but were ending up with that situation after only 2 years. The previous fridge lasted 18 years and never had any issue before 17 years, and the one before that was second hand and lasted 20 years. Im pretty mad and discourage.

I am an electrician and repair appliances, Ive kept all the appliances in my house going for many years by diagnosing and repairing them myself. I recently bought a condo which has KitchenAid appliances; a French-door refrigerator, a dishwasher, and an over-the-stove microwave. Although I am writing about the microwave as garbage, so is the refrigerator. The microwave is model YKHMS1850SS2. I knowingly bought the condo with this microwave, which is damaged, the door handle had broken off and the grill cover at the top has broken mounting tabs, thinking I could fix the damage at a reasonable cost which is not possible because Whirlpool, which owns KitchenAid, is replacement part price gouging. The parts are made of very cheap easily breakable plastic which probably cost Whirlpool very little to manufacture and look to be designed to break.If I could, I would take the door apart and replace the handle but the handle is not available as a separate part, only the whole door which costs half as much as a new KitchenAid microwave is available so I currently use a cheap suction auto body dent puller stuck to the glass door until I get a metal towel bar which I am going to cut down to the right size and mount it with the microwave handle screws that are currently protruding from the holes in the door cover which will last the lifetime of the microwaves electronics.The grill cover also costs quite a bit, the plastic mounting insert that fits in the stainless steel cover is not available separately so the two-part assembly also costs a lot of $$$ and is very wasteful because the stainless steel cover part, which is not damaged, will be redundant and dumped in the landfill. Instead of doing that, I am going to judiciously drill some holes in the plastic insert and use black tie-wraps to fasten it to the microwave. Kludged together but cheap and quick.Theres a big difference in the quality of appliances made in the 1970s and 1980s and now, the quality has very significantly declined and the price has significantly increased. In my house, I had a Maytag dishwasher, purchased in 1981, model WU300, which washed dishes very well and I kept it going by repairing it myself until about two months ago. It would still be running except the part needed is extremely hard to find. I replaced it with a Bosch dishwasher, probably made in the same US factory as Maytag/Whirlpool/KitchenAid. Ironically, just after it was installed and the old dishwasher was taken away I managed to find the repair part for it at an online used appliance parts supply for a very reasonable price. There really were the good old days for appliances.

I bought this stove from Sears for our second home. After 2 years, the oven and broiler do not work. I called service company. They made 3 visits and $400 later, its still not working. I called Whirlpool and they would not do anything. Their tech just keeps coming up with more things to replace. I will never buy another Whirlpool product. Junk. I think we paid around $1,000 for this stove.

4 years ago when we built our new home, we bought a high end KitchenAid dishwasher - retailed at $1800. The big attraction was how quiet it was supposed to be - and it is. However, in the past 8 months the control panel has gone out THREE times! At $150 for the part, and another $150 for service call and labor to replace it, it has reached the point of absurdity. The cycle times are also erratic. Sometimes it will take 4 hours! to go through a normal wash cycle, and others maybe 2. It has seemed to clean well, and it is quiet. But... the ridiculous lack of dependability makes KitchenAid no longer a desirable product.

I have owned the KitchenAid refrigerator since 2000 and have not had a day's worth of trouble with it. The refrigerator section is on top, and the freezer, with 2 pull-out shelves is on the bottom. Items stored in either section are easily accessible. The refrigerator has no water maker or any other fancy do-dad, but does have an ice maker located in the freezer. When it has to be replaced, I will definitely look for another KitchenAid refrigerator.

Recently purchased a top of the line KitchenAid Induction Range... Beautiful looking stove it is a $4500 range... Not a baseline model by all means kind of in the high mid-range market. Of course like everyone does made sure it noted self cleaning and for me it is especially important because I was in a really bad car accident and I am unable to use my left side only 50%. It is a button clear as they noted on the product Aqualift Self Clean. Watched the video on how to use the feature and how great it works and they use a simulation from a computer... Not a real time real oven video and it is pretty clear why because it does NOT WORK! Went back and read the instructions. Pour 16 ounces of water in the bottom of the stove, remove the racks and hit the self clean button and in 40 minutes you should be able to wipe the oven clean.Well folks to be blunt... You cant wipe **! It actually bakes the grease on the back, sides and glass of the oven more because the steam helps it spread and when you go to wipe it the cloth gets stuck as the grease is sticky and tacky. Bought the oven in May, didnt move into the home until July and tried cleaning it in Sept so literally 3 months. Wasnt really that dirty but Grandpa came over and put some meatballs on a tray and didnt cover them so there was some grease splatter. Well should have been a simple task for any real self cleaning oven but nope not one bit came off. In fact I tried cleaning the glass with the scrubby they provide etc and nothing. It is baked right on from the Aqualift.Did some research and guess what Whirlpool knows it doesnt work but continues to advertise as such! They are even in a class action law suite and when you read all the literature on the oven and the Aqualift capabilities and how great it is for the environment, no smell and simple wipe up technology wow you are sold but I guarantee you will be fooled. Even the techs that come into your home know that the product doesnt work.So to be clear when it is time to clean you add 16 ounces of water, take out the racks hit the button and in 40 mins voila. At the bottom of your stove you have 16 ounces of water that you need to now try to get out of the bottom of your stove, the grease splatter is not wipeable and now more than ever all over the back, sides, glass and bottom of your stove and absolutely will not budge without a harsh toxic chemical of some sort and some serious elbow grease and at least two hours of your time. (Dont forget about the water that is at least 40 mins to try and get all of that cleaned up and out of there.) BUT YOU VOID YOUR WARRANTY if you use any chemicals in this oven as you damage the finish that is supposed to be non stick but is not? You VOID THE WARRANTY if you use a scrubber other than the Whirlpool approved scrubber?They have a 100% customer satisfaction guarantee and folks... this means Jack because they do not stand by it. I am 100% not satisfied and have called to try to work something out with them along with the other 1000s of people who have been ripped off in this scam and let me tell you they 100% dont give a crap if you are satisfied or not... If they did they wouldnt sell the Aqualift product anymore as it has caused them a slight headache. Instead of taking accountability or doing what is right and having some integrity they dont honor their guarantees, do not stand by their products and as consumers we continue to buy and raise their shares and make the higher ups rich while they buy other brands of appliances and laugh at us who are buying their brands!Oh yeah by the way the induction works great... Boils water in 30 seconds and one night just before bed the stove top all on its own turned on and became very hot melting the components all under the glass top and creating heat and warping my brand new kitchen cabinets. Stove wasnt on and they said it is a rare malfunction. WOW!!! So yeah not only is the Aqualift Defective and a whole lot of false advertising and fake promises going on... Some of the stoves have the ability to cause a fire and burn you and your family to the ground. All this for $4399.00. If youre lucky you can get it on sale for $3500 like I did. :) What a joke!Dont think that Lowes or any other of the big box brand stores will help you either. Lol they only offer 30 day warranty on appliances. I bought $8000.00 in appliances from Lowes in addition to $3000 in yard appliances in the last 3 months and they still wouldnt even help... Again why would they sell these products? They dont even care if the products they have in their stores actually work. Not happy that consumers have no recourse on any of this and this isnt enforced... in any way to protect US the people. Protect yourself by NOT buying and boycotting and hitting them where it hurts which is their share price. Thanks everyone and good luck!

Bought my KitchenAid dishwasher just over two years ago. Last week ago the top rack crashed down into the bottom rack. They were both full of dishes, lots of broken glass. Long story short, glass bits ended up in the motor costing me nearly 400 dollars to replace. The good news is that after I told the phone rep that I had owned only KitchenAid dishwashers for nearly 30 years and was disappointed in how this one had failed, she got them to mail me a set of adjusters for free. If only she had gotten an authorization for the repairman to install a set, he could have taken care of the problem while he was here. I am still waiting for the adjusters to arrive in the mail, then I have to install them. Whirlpool should just admit they screwed up and take care of this problem.

Please let me preface my following KitchenAid experiences with stating... I am well educated with university degrees in science and mechanical disciplines. Further, I completely understand that machines can be complex and occasionally need maintenance/repairs. I do not consider myself a complainer or online-junkie. However, KitchenAid warrants my outcry and warning to other consumers.December 2015 we replaced every major appliance in our kitchen with top-of-the-line KitchenAid appliances. A bad $9000 decision! Within 9 months the French Door refrigerator had two major repairs including a complete tear-down of the unit to replace the compressor. Since then it has been running more loud! The dealer (Anthonys TV and Appliance in Midwest City, Oklahoma) would not authorize replacing the defective unit despite an expensive extended warranty that was purchased during original acquisition. At least, on the refrigerator, we had the extended warranty or the compressor replacement would have cost huge dollars.Within 6 months the expensive built-in oven had to be re-calibrated because the temperature was so far off. It takes FOREVER for the unit to pre-heat. The screen readout on the unit shows the pre-heat is on, Low, and customer service states there is not a correction. This is a known issue on forums!Currently the dishwasher is awaiting pump motor replacement and has already had (a) the water valves replaced and (b) the expensive upper rack assembly replaced because it literally fell apart from becoming too brittle in the plastic sliding mechanism (another known problem on forums). Three (3) expensive repairs (out of warranty) on a dishwasher in 24 months? Bad! The $900 microwave has a mind of its own and often starts running again after a cycle is complete. And, sometimes when we close the microwave door, the unit starts running by itself necessitating the opening and closing of the door 2-3 times until the unit remains off. Bad!In summary... we purchased KitchenAid over Korean brands Samsung and LG in part to support the Made in USA label. Also, prior to purchase I contacted three appliance repair companies in the Oklahoma City area to ask their advice on brands that had good reputations for reliability and availability of parts. All three of the appliance repair companies recommended KitchenAid because Samsung and LG were reputed as having poor parts availability and did not offer training to techs as well as KitchenAid/Whirlpool Corp. does. Well, the Korean companies may have supply-side problems but... KitchenAid has very poor quality problems!To date we have had six (6) service calls and spent $100s to repair a suite of top-of-the-line KitchenAid appliances within 24 months of acquisition. That is unacceptable and I do not recommend KitchenAid to anyone. Avoid KitchenAid appliances. KitchenAid appliance have very poor reliability record. KitchenAid appliances are expensive to repair. KitchenAid appliances break down often. KitchenAid appliances are overpriced. KitchenAid appliance dealer (Anthonys TV and Appliance in Midwest City, Oklahoma) will not authorize replacement of lemon units and instead choose to force expensive warranty repairs onto customers, resulting in big cash flow to dealer from Whirlpool Corp. The dealer makes money and the customer must live with appliances which have lost factory integrity. DO NOT BUY KITCHENAID APPLIANCES.

We bought this KitchenAid refrigerator 20 years ago and never had a problem with it. All our appliances are KitchenAid and they do a great job. The only complaint that I have is that it is a double door and it is very small inside. I like big and roomy appliances. This is not a roomy appliance but it works for us. We have to purchase new appliances. I look for ones with room and efficiency.

I had my KitchenAid built-in convection oven replaced because the oven interior paint chipped after cleaning. My replacement unit from KitchenAid has the same issue. KitchenAids take on the problem is Too bad, your warranty is over. Great $3,300.00 investment.

Great looking 30 inch range with double oven and four burners and center hot plate. Bottom oven a little too low, tough bending over to pull up a 22 lb. turkey. Other than that its a beautiful thing.

We bought our oven in 2008 and paid about $1500. Immediately noticed that every time wed cook it would smoke furiously. Called the place we bought it from and were shunted back and forth between sales and repair people. Then we noticed that it was getting dirty - like super filthy with thick residue everywhere that could not be scrubbed, so decided to use the self-clean setting. I left the house and returned an hour later and the entire house was covered in smoke. Dog was literally choking, and cat had holed up in the basement. Had to open every door and window to ventilate. Called the place, we bought it and got the same run-around.Were not a wealthy family so this oven has been our ONLY oven since we purchased it and its a daily battle. The door has fallen off, the board has been compromised, the stove top is awful to clean and cant keep an even temperature. Every time we use the oven we end up having to open the doors and windows. Total nightmare. Surprised no one has sued KitchenAid since its apparent theyre aware of these issues. Read the reviews online and realized that this was a thing with KitchenAid ovens in particular.

Our KitchenAid dishwasher has provided reliable, excellent service since purchased over 7 years ago. Cleaning results are excellent, and to date, have not had to have the dishwasher serviced.

Have had my kitchenaid stove since 1992. Performance has been great. I would hate to have to replace it, but the paint on the trim is peeling, and it is showing its age. Would like to touch it up but have no clue as how to do it.

Latest KitchenAid KDTM354 dishwasher (June 2015 delivery) repeatedly (though not every time) leaks through the bottom of the door after about an hour into the wash cycle. Warranty service technicians so far made every excuse imaginable for us using wrong soap, wrong quantity of soap, machine can make occasional splash?! but practically fixed noting and problem remains. We tried their remedies but to no avail. KitchenAid indicated they only replace the dishwasher in proven non-repairable cases but refuse to specify how many tries to fix the problem are needed to qualify for that. In the end, it may prove cheaper to buy another dishwasher than to skip work another 4-5 times that will likely take KitchenAid to fix or replace this unit. If you live in the Philadelphia, PA area, consider a non-Whirlpool brand just to get more useful warranty support, if for no other reason.

I purchased this fridge in early 2013. The ice bin latch has not worked since last summer. The bin does not stay latched and come forward the next time the draw is opened. When I called Kitchen Aid, expecting to speak with a customer service tech about the problem, the only option they offered was to forward me to an independent parts distributor. I did not want to purchase a new ice bin or schedule a costly service call if there was something I could do with the help of an over the phone technician. The distributor informed me that Kitchen Aid does not offer over the phone support and my only option was to call for a service technician to come to the house. Is it true there is no customer service support? That is a huge disappointment. After paying thousands of dollars for these appliances the customer is on their own.Also the quality of the stainless steel is poor. I find it difficult to clean and it dents very easily. I had another band stainless steel fridge for fifteen years, when my kids were small and crashing into everything, and it never dented. Now there are only adults in the household and it already has three dents. It is extremely upsetting to have a dented appliance in my brand new kitchen. I was planning to purchase all Kitchen Aid appliances in my new kitchen, but fortunately decided to go with a Bosch dishwasher and a Sharp microwave, which are of much better quality. I will not recommend or purchase another Kitchen Aid appliance.

I purchased this Kitchen Aid Bottom Mount Counter Depth refrigerator. It was delivered on November 10th, 2012. I have had to put in 4 service calls to have this repaired. I believe their service technicians dont even know how to fix or advise about this product. I have spoken to several different people in their so-called Customer Care Department and all they advised was, “We have to send out a technician.” It always seems to break on the weekend when no one is around to come and see what the issue is. I called today Monday and no one was available until Tuesday. What kind of nonsense is this? But I can see why no one is readily available, because there are way too many complaints with only a small number of service people. I want a new refrigerator or my money back. Do not buy any of the Kitchen Aid Refrigerators. I want to see how the supervisor is going to handle my complaint. I will keep you posted.

Purchased Model#: KRFC302ESS refrigerator, 8/3, for a whole kitchen remodel. It was delivered Saturday 9/19. By Sunday the freezer quit working, by Monday the whole fridge quit working. For $3000, I expected more out of a KITCHENAID refrigerator. I had to wait 6 weeks for this thing and only to last ONE DAY? Unfortunately I purchased all Kitchenaid appliances, otherwise I would switch to another brand. Lowes has the option to repair, BS, this is going back and I am ordering another.

We purchased an entire KitchenAid kitchen in late February. The refrigerator has been a nightmare. We are on our 7th service call waiting on our 8th for them to finish the repair. The compressor had to be replaced. Now the interface on the ice dispenser. Whirlpool customer service, very nice and friendly on the phone but does nothing to help. I will never buy another Whirlpool product again!

As above, with normal use, first one, then a second and a third wheel has come off the top rack rendering the rack unable to be moved. We took it out and are using only the bottom rack. We are waiting for this to be fixed. It is unacceptable that the plastic pieces that hold the wheels in place have broken already, exactly 13 months after purchase. Our previous dishwasher lasted more than 15 years and the only reason we replaced it was because we updated our kitchen.

As I read through the other reviews, I see that I am one of many dissatisfied customers. I purchased all KitchenAid appliances for my new home almost 5yrs ago. The refrigerator started giving me problems several months ago. Both the freezer & the refrigerator stopped working. A repairman has been out at least 8 or 9 times. It will work for a few weeks & then stop. The repairman keeps coming back over & over & its still not working properly. Ive contacted KitchenAid & their solution is to have another serviceman come out & we have to pay for labor a 2nd time or they can give me 40-50% off on another refrigerator. I thought the life of a refrigerator should be a lot longer than 5 yrs. My last refrigerator, a Kenmore was still working after 20 yrs. I am highly disappointed in KitchenAid for selling me a LEMON. Stay away from KitchenAid Appliances.

Have had the KitchenAid Oven with Aqua Clean for a month and used it maybe 4 times with minimal soiling. Im now on my 6th time trying to clean it! The Aqua Clean is a joke! How can 40 minutes of steam clean an oven, especially when the inside is warm to the touch after this time! There has got to be some sort of oven cleaner that will work on this self clean oven. Also ceramic top very hard to clean. HATE HATE HATE THIS OVEN!!!

While at my parents house they described a plastic odor from their Kitchen Aid Convection oven when the oven is used (all electric). I turned the power off inspected the connections on the outlet for the oven and also the connections to the oven itself. All are tight and no signs of heating up etc. I plugged everything back in and we turned it on, nothing at first but after about 3-5 minutes you could smell an odor from the upper portion of the unit. Again turned everything off, opened up the back panel and there it was, the oven control board had a larger connector which feeds power to the oven elements and it was melted to the board. I removed the board for replacement. A local company near us (Servall) had a heck of a time finding this part and the connector as well, the board is manufactured by Eletrolux but is in the Kitchen Aid. As of now, the cooktop just works but no displays since the oven control board also controls the displays. I am a master electrician with in-depth knowledge of controls, there has to be something wrong with the board from Electrolux which has been causing all the headaches for all these customers. I am not sure if the self cleaning function has been used but will recommend that it not be used unless someone is there and they want a possible fire. What a shame and shame on Kitchen Aid for not doing something for all these people who have paid in excess of $1000.00 for a heater. Buy another brand and let other know about it as well, Electrolux is a large company or brand that is well known in Europe for its quality, too bad Kitchen Aid botched this one up. Someone needs to step up to the plate make it right before someone gets hurt. You can fix a house but not a life.

All Kitchen Aid appliances were bought for a purchased home. Accidentally, a pan hit the oven window glass and broke it. Kitchen Aid or its parent company had zero replacements of glass or whole doors. Zippo...anywhere. I had to repurchase a new stove so I ad an oven to use! Literally, thousands of dollars wasted. I have a Kitchen Aid refrigerator and it is poorly manufactured as well. I had to replace the stove/oven and purchased a GE. I would strongly urge others to not buy this brand. Ever.

Model KEMS378sSSS04. I want buyers to beware of a problem. Actually, I love this oven except for one problem - A quarter size RUST spot appeared after a year of use in the oven lining. This is not covered by the warranty. They did send me some paint to cover the spot up. Now four years later, the original spot has reappeared and I have 3 more RUST spots. Again, kitchen aid will not help. I have never had an oven where the interior lining rusted out. Other than this problem, I like the unit.

Brand new refrigerator, stainless steel, is all rusted and KitchenAid will not replace or repair it. They say the damage is cosmetic and therefore not covered by warranty. It is clearly defective material. I have had the refrigerator for 5 weeks and its been rusting since the day we plugged it in. We tried to clean it and deal with it ourselves before complaining, and when it finally became apparent that it was getting worse and worse, I called and was told its not covered. I just bought it!!!! I will never buy anything again from KitchenAid, and I strongly suggest you dont either!

DONT BUY!! This range DOES NOT CLEAN!! The technology of AquaLift Self Clean is falsely advertised. Do not use oven cleaners. No commercial oven cleaner or oven liner protective coating of any kind should be used in or around any part of the oven. Quote from manual. Dictionary: self-clean (of oven, filter, etc) - having a mechanism to clean itself. They have a customer service number dedicated to the AquaLift Self Clean system.This model, #KGRS202BSS, vents out thru center of oven door, venting out the front top of door positioned immediately below the range top handles causing handles to heat to VERY HOT! The oven tempered glass is cleaned by removing the whole door, disassembling - then cleaning both panels inside of glass & outside! HAZARD. A scratch to tempered glass can compromise it. NO one tells you that; do they!! How does this help improve to free up your schedule? What surface does one place the door on to clean it? HAZARD is cumbersome, possible breakage and injury while handling. Black stove top is NOT porcelain & stains permanently... as do the burner caps and burner flame tops. The top non-fingerprint stainless by panel scratches incredibly easy. It takes a long time to heat to desired temperature. UPSIDE: Range is attractive looking if thats all you require out of a range.Beware, KitchenAid is not customer complaint friendly to resolving issues - read reviews, they just keep sending out repairmen! They will chase you around the Cuckoo Clock! Once out of warranty, they will not talk at all! Check out the BBB complaints too! From www.whirlpoolcorp.com: We are the number one major appliance manufacturer in the world, with approximately 20 billion in annual sales. We provide purposeful technology that helps free up your schedule for what really matters. We feel that our products positively impact your life right now. Mission: Create Demand and Earn Trust. We are NOT feeling this right now!! They manufacture just about every brand, hmm.. monopoly springs to our minds. They are a global company. The sad part, this type of technology is fast becoming the future of all ranges! Why not! Whirlpool owns just about every brand so what they do becomes the design of all our product choices.

We have a KitchenAid KHMC1857WSS--0. We purchased it on 1-29-10; it was delivered on 2-14-10. It first quit working last 12-29-10. I was using the Convect Roast, auto mode, pizza, when it went out very near the end of the cook time; about 15 minutes into the cycle, it blew the fuse. We called and they scheduled service for 1-3-11. They replaced the fuse and said it worked. On 1-18-11, it broke down again in the same mode. Service was scheduled for 1-20-11. They replaced the fuse and some other part, and they offered to extend the service warranty for one year. Good thing, cause it broke again and was serviced on 2-3-11. I asked for a replacement microwave; they dont want to do it, saying that it is more than a year old and is not covered. It broke again and was serviced on 3-7-11. After much complaining, they agree to offer us a microwave replacement for $300. The new microwave was installed on 3-30-11. For some reason, I thought this would fix our problem. But we have the exact same problem on our new microwave. It was first serviced on 10-5-11. They came back on the 13th to put in the new parts, and the service man declared it fixed. I ask that he run it in the pizza mode before he leaves. Guess what, it blows the fuse again. He called it in, and they want to put in another new part.I am fed up. I want a microwave that works. I paid about $1000 for a new one and then paid $300 for a replacement, and I still have junk. The only offer from KA is to continue to service it. I want my money back for the replacement and a microwave that works for more than a month without breaking. KitchenAid will not stand behind their product and has done nothing but steal money from me.

KitchenAid dishwashers control panel will turn on or off at unspecified times. It starts up at the slightest accidental brush of the panel and sometimes turns itself off in the middle of washing/rinsing cycle. My old DW was a KitchenAid and very dependable but has finally deceased. I hate this one and have had it less than three months. It is worthless and a headache to use.

Wall oven blows out when self-cleans. It happened twice and we had it repaired. Even the service technician said that its a defective oven. Theres no help whatsoever from KitchenAid. I am contemplating boxing up the oven and sending it to CEO, Jeff Fettigs home. Enough is enough. It looks like we have enough complaints of a class-action lawsuit.

We bought a new Kitchenaid refrigerator French door bottom freezer model # KFIS29BBWH03. The Fan noise is horrible. Sounds like an Ambulance coming down the road. Very unacceptable. We also have ice on the back of the unit inside the refrigerator part which the latest service man, whom we have had four come, said it was a problem with the indoor ice. It also causes the shelves to be wet all the time. The service man has ordered a new computer board for that issue but says the fan noise is normal even though we can hear it throughout the house. Just want to throw this refrigerator in the trash but it was very expensive and if they could fix the noise problem I would be happy. But the noise is driving me up the wall. Wont buy anything from Whirlpool, who owns Kitchenaid and Maytag, again.

Most unbelievable experience I have ever had in my life with an appliance (KFGG500EWH2), the other KitchenAid products have been fine? I bought this oven before Thanksgiving on 11-15-17. My wife just noticed now on December 25, 2017 that the top of the oven door and around the controls the white paint is turning Brown?!? I havent hardly used the oven but a half dozen times, a couple of pizzas and the turkey on Thanksgiving. We noticed on day one the stove top was more than just hot to the touch on Thanksgiving...more like untouchable!!! I will check the temperature now to see how hot it is getting.My guess is if it isnt a design defect, there may be some insulation missing in the door and or around the front of the stove top... Im not taking it apart to see why... This is more than disappointing. I will contact the manufacturer and the distributor ABT tomorrow to see what they will do. I have never seen anything like this before, this is the 3rd oven I have owned in my life, and never had this issue. I will post the receipt tomorrow if it lets me append this.

I bought a KitchenAid refrigerator in August 2010 for $1,500. From the beginning, it was freezing items on my top back shelf and shooting ice cubes all over my freezer. At this time, I am facing a $350 bill to fix the problem that has escalated to freezing everything in my refrigerator. I have called KitchenAid many times on this to be told I should have bought the extended warranty on my $1,500, 2 1/2 year product from a company that I trusted. In addition to this, I have been getting rust on the door for years now. I am very disappointed and will never recommend KitchenAid!

In our fairly advanced years, my wife and I Splurged on a KitchenAid Refrigerator, Dishwasher, Gas stove, Warming drawer and a lot of other matching KitchenAid appliances and tools to complement our new kitchen. While a bit above our financial means, we purchased these based on KitchenAids reportedly High End quality and reputation with the expectation they would very likely outlast us. The stove, while being a self cleaning model, quickly experienced a failed control panel and we were summarily told that we cleaned our oven too often and the ovens heat fried the high tech front panel electronics. It’s fairly common. ARE THEY KIDDING? OVENS ACTUALLY PRODUCE HEAT? Whod O Thought!Then, our Top of the line Dishwasher went to scrap metal Heaven due to its being used too much... Water steam vapor damaged the doors inside control panel. Hmmm... As we have always done, we do our dishes every day as we strangely appreciate cleanliness and a healthy environment in our home which is evidently contrary to KitchenAid’s philosophy of product serviceability and durability standards. I think I get the part where an appliance would necessarily last longer if its not used, thats pretty simple even for me. What I just can’t seem to grasp though is how KitchenAid obtained its reputation for high end quality (as in durability) if their products require virtual non use to maintain any semblance of usability. Are They Kidding? Seriously? And as for the very expensive KitchenAid refrigerator we ordered direct from the factory? It was missing a plastic grill like air disperser part that subsequently caused a complete failure of the entire refrigerator and freezer shortly after the warranty expired. WooHooo... Im so happy, I wish I could say what I really think about KitchenAid and their products but the NSA would lock me up forever. KitchenAid obviously has their piece of the Corporate American Pie. Unfortunately, by most of the comments Ive read, it seems that consumer dissatisfaction will continue to be an ongoing experience for and at the expense of a growing number of very angry KitchenAid customers. Until that is, enough consumers educate themselves en-mass and RE-RATE KitchenAid products to accurately reflect the extremely poor quality and reputation they deserve. Seriously KitchenAid. ARE YOU KIDDING?

Bought a very expensive fridge and have had to get it worked on 2 times already. This time I am going to have to wait over a week to get someone out to look at it so I am out a fridge. If you cannot work on it then you should not be selling it. If you pay over $2600.00 for something you want it to work. When I called they said that yes they have been having trouble with that. Thank God I bought the extended warranty. I will never buy anything else from SEARS. And I will tell everyone I know not to. I am very surprised that this company can stay in business with the way they handle any issues that customers may have.

I bought a KitchenAid refrigerator in July last year. Less than two months ago, the refrigerating compartment did not work properly. Reno Appliance changed to a new refrigerator. However, the same problem occurred in the new refrigerator before a year, and it has not been fixed until two months after reporting the problem. Kitchen Aid is the worst brand.

We purchased a stainless freezer at the bottom model in January of 2013 from a local appliance store. Within a couple of months we had a freezer that stopped getting cold and lost all the food in it. A repairman came quickly and said it was working fine and it continued for a year. Then the freezer stopped working for a day, but came back on. In October of 2015 the freezer stopped completely. We have had a series of repairmen out and we still have no freezer. I have called KitchenAid and they said they would only fix and repair what is in the sealed unit, but that often the control panels fail and that they wont fix or replace the control panel. We paid top dollar for a fridge that lasted two years. There is no way I would ever buy a KitchenAid product again for any reason. This has been a nightmare. We were without a fridge during the hottest two months on record and now we are going into the holidays without a fridge/freezer. I would never recommend buying a KitchenAid appliance and would warn anyone to avoid this company.

Purchased a KitchenAid dishwasher 5 years ago (# Kuds30Fxss4) and I continue to have issues, which now the dishes are suddenly not getting clean. Called the hotline and was told they never heard of this problem before that the top shelf (which the rollers had to be replaced in December which I was told it was a defect and I had to pay for the replacement) are not getting clean and now I opened it this morning and now there is rust on the bottom of the door... DO NOT BUY THIS PRODUCT.

Purchased this unit in 2010 with an extended warranty. The unit died in 2012 and was able to get it replaced because of the extended warranty. However an extended warranty was not offered to me on the replacement. The replacement was installed in November 2012 and failed to heat anything in 2015, approximately 2 1/2 years old. I called KitchenAid and spoke with their representative in Tennessee, I explained that this was the second microwave that failed in a two year timeframe. The lady was not very helpful. All she wanted to do was sell me a warranty or I could pay to have a technician come out and look at it. She advised me complaints on defective manufacturing are based on Service Technician calls since they did not have any for this Model then there is nothing wrong with it. I asked her why would 2 of the same units fail during the same time frame and KitchenAid would not recognize that something is wrong with the unit. I told her I could buy a microwave for less than $100.00 and it would last longer than this model. She told me I should have bought an extended warranty. Apparently I am to blame because I did not get an extended warranty from them for $329.00. At this point she stopped listening to my questions and proceeded in a very loud voice which can be heard clearly from 3 feet away that KitchenAid stands behind their product and there is nothing wrong with that Model microwave because there have not been any complaints. I told her to search the internet. If KitchenAid sold quality products and stand behind their products why would there be a need for an extended warranty. Very, very poor customer service. Therefore if you buy a KitchenAid appliance buy a very long extended warranty because their items are not cheap and the warranty is not cheap also.

We installed our KitchenAid Refrigerator model #KFXS25RYBLO in February 2015. Within 6 months the ice maker stopped making ice. The repairman told us it needed to be replaced and that he has had to replace EVERY KitchenAid ice maker from that model. Next 1 year later the hose froze up and had to be replaced. The repairman explained that it was a new and improved hose that once again KitchenAid replaced. Then 1 year later the bottom freezer froze up. Once again another repair. Then today March 2018 the ice machine is AGAIN not making ice and after troubleshooting the repairman now says we need a new ice maker. This is the WORST refrigerator that we have had in our 41 year marriage!

I have always owned KitchenAid appliances. We thought they were the very best. I purchased a new stainless steel electric oven. The first time I cleaned it a fuse was blown. The oven has to be removed from the wall to fix it. I then realized that every time I used the self-cleaning it would blow the same fuse. After about 6 times I asked the repair man what could be causing this to blow and he said, I see this all the time so dont use your self-cleaning and it wont happen. Why buy self-cleaning if you cannot use it? So I used it again before Thanksgiving and another repair man from another company came out and had to order the fuse so no oven for Thanksgiving. I told him something must be causing the fuse to blow with the extreme heat cleaning the oven. He told me the same thing the other repairman said, Dont clean it. I have owned a double KitchenAid oven in the past that was wonderful and never had a problem. My other appliances are KitchenAid but after paying all this money for what I thought was one of the best I will never buy KitchenAid again.

Purchased Refrigerator model #KSC2418EYYO2 less than 5 years ago. Nothing but problems. Had Ice maker fixed 4 times, Finally replaced door to fix problem. The door they fixed was bowed and could not be used. Shipped a new door, problem was repaired then the ice maker stopped working again. Finally they replaced the entire refrigerator. About 6 months ago the ice maker stopped working. Service was called and no problem was found and it started working again. Last month water started leaking out from the bottom. Service was called. Had to wait about a week for the part to come in. Problem was fixed. Now it is leaking again. Meanwhile, brand new kitchen hardwood floor was ruts in it from rolling out the fridge back and forth. And damage is appearing under the unit because of standing water. Between both fridges service was made at least 10 times and it just keeps going. Called KitchenAid direct and received 0 help. Told them I dont trust this machine and want it out, but their answer was, We dont do that. They did offer a discount on another KitchenAid machine but the last thing I need is another machine from them. STAY AWAY from all KitchenAid appliances. They dont work and their company does not stand behind them and turn their back on you. I only wish that I can give them less than 1 star.

The burners are closer together, so the pot handles get hot easier. Also the dials get hot. Its a nice oven, I just have to remember that it heats up very quickly and to be careful when Im working around it. I do like having the double ovens and I usually use the smaller one on top. It was a new purchase last year.

Salesman at my local appliance store said KitchenAid refrigerators are among the best. Great, paid $4000.00 for a model KRFF507ESS01. Beautiful fridge but, in just over a month it got really warm and we lost most of the food. Their warranty does not cover food spoilage. Service man comes, its the motherboard, of course. Its faulty and they know it. Not too impressed, you would think that in 2016 they could build a fridge that works.Updated om 10/14/2016: Fridge was good for the next two months and it died again. Another service call and the repair man said they do not have a fix at the moment. After a big fight the appliance store gave me another fridge. The fridge lost cooling because the evaporator behind the meat drawer would ice up and cold air could not pass up into the main compartment.

Apparently when you buy KitchenAid top of the line range (KDRU783VSS), it does not have the auto shut off baking function. It just basically alerts you when the time is up like the timer. Does turn on when delay time is used, but you have to manually shut it off. What a crock. Im glad Whirlpool bought them out. Maybe they will terminate KitchenAid. They used to be good. Nothing but crap now. Im sure to leave a review. Also bought the french door fridge and it would throw ice around your glass and end up on the floor. We got a replacement and it did the same thing. We finally had to upgrade so it would stop doing that. Now I cant get the water filter to reset on the new one. We bought the whole kitchen including microwave and dishwasher. So far the last two are doing fine. Stay away from kitchen-headache!! Buy something else. Anything else.

My husband and I bought all new kitchen appliances about an year and a half ago. We bought all KitchenAid: microwave, range, dishwasher and fridge. I always thought KitchenAid was a good company with good products... I was wrong. Within a matter of months, the range wouldnt work property. It couldnt be fixed so it was replaced. The replacement didnt work also and needed to be replaced! Five weeks later, we finally got a replacement range that worked. Now the fridge isnt working right. We have a French door with the freezer on the bottom and ice/water in the fridge door. It has been making loud noises and the freezer is not keeping items as cold as they should be and the ice maker stopped working. The warranty is only for a year so now after spending over $5,000 less than two years ago, we have to pay to get it fixed. We are stuck with the appliances for a while... they arent even paid off yet. I used to love KitchenAid but I will not buy one more thing made by them or recommend them. Beyond frustrated!!!

Had the same thing happen with a potato that I sensor cooked this evening. I am so thankful that I was in the kitchen when it happened. The potato actually caught on fire and the flames were inside the microwave. I had to take the potato out of the oven and burned myself in the process. I dont dare use it now. If I had been in another room, who knows what would have happened? As far as Im concerned, its trashed! From what I have been reading here from you folks, it doesnt appear that KitchenAid is very helpful no matter what the problem. You pay top $ for what you think is a good product, lesson learned. Could have bought 10 one hundred dollar ones for what I paid for it.

In October 2016, I bought stainless dishwasher model KDTEESS1. The appliance itself works well but after one year I noticed rust spots appearing on the front door. It has gotten worse. KitchenAid is not standing behind its product.The door was not sealed or finished properly. I contacted KitchenAid and was told the one year warranty had passed and I had to buy a new door. Clearly this door was defective as I have an older dishwasher which does not have this problem.

Tonight while eating dinner, the dishwasher just started making a strange noise and steaming like the drying cycle started coming out. We shut off the power to it, but it kept running. Then it started filling and started flooding the kitchen. Prior to this, the door lock started acting up and it has been hard to lock. Previous to that, the soap dispenser stopped working. After 2 years, the racks started breaking and falling apart. Model number KitchenAid KUDP02IR.

We purchased four KitchenAid items for our kitchen to receive a $600 rebate. Our reseller showed us the KitchenAid screen where all items were available for deliver in less than 30 days. This was a condition of our purchase. That was 04/01/2021. They delivered our oven and microwave and dishwasher. They never delivered our refridge nor wine cooler. They now claim end of the year. Our sales rep indicates maybe even later since the manufacturer reps come and go and KitchenAid changes its mind on deliveries. I called them and asked if we could pay a little more and pick them up IN STOCK at Best Buy and still get our $600 rebate. They refused. They are making us wait for an unreliable delivery date. They misrepresented the purchase. I saw the manufactures computer screen that said they would deliver. DO NOT BUY from whirlpool or KitchenAid since they will rob from you and not give you any rebates. In addition, they will not live up to their delivery dates even on their own computer system.

I paid $6,000 for a stainless steel built in refrigerator 10-2007. The circuit panel went out on 5th of Oct. Repair person sent in to be rebuilt saying we would be with refrigerator for 2 weeks and the cost would be $855.00. Today is Oct. 22, 2014 and after numerous calls and being on hold for hours on end, I am told they no longer make or rebuild the circuit panels and I can wait an additional 7 to 10 business days for a PRO-RATED amount that they will give me towards purchasing a new KitchenAid! OMG! $6,000.00 and have been using ice chest for nearly a month, calling them day after day to find this out. DO NOT BUY WHIRLPOOL OR KITCHENAID APPLIANCES!

In the Spring of 2006, I purchased 4 new KitchenAid appliances for my new gourmet kitchen. Within a month, the control panel of the slide-in oven had to be replaced. The oven stopped working a month ago. The dishwasher has been performing worse and worse every week for a year.I am tired of rewashing by hand all my gritty dishes and glasses. We rinse dishes before we put them into the machine and they come out dirtier than when they went in! Today I will spend the day taking it apart in the hope of cleaning out the guts and getting it to work. Never had to do this to any other dishwasher before.The Magnatron in the microwave had to be replaced one year ago ($125) out of pocket. Two months ago a chip in the control panel had to be replaced ($150), I should have listened to my girlfriend who said throw it out and buy a different brand. My french-door Kitchen Aid fridge has half a dozen broken plastic parts. I have never seen anything so flimsy. I have no kids man-handling my appliances, they are just poorly made.Thirty years ago I got a top quality Kitchen Aid mixer, it still works like new. That is what led me to buy Kitchen Aid everything when I did my upgrade in 2006. I had forgotten that the mixer was really made by Hobart (a really good company) What happened to Kitchen Aid? When did they start making the worst quality appliances? Or was it always this way with them?

I purchased an oven (KEBS177SSS) almost a year ago. The first time, food spilled over in it and I used the self-clean option. The next morning, the beautiful blue interior turned an unsightly gray wherever the food had spilled. The interior is permanently scarred. Im now ashamed to open my oven door! I contacted KitchenAid by phone and in writing. They refuse to do anything about it, saying this is to be expected and that the damage to the interior of my oven is only cosmetic. I have an old oven that is over 20 years old and it looks much better than this one does now. This is a total shame!

Architect Series II Electric, free standing range: Overall, DO NOT BUY A KITCHENAID product due to user error, we needed to replace the oven door seal/gasket. After searching online & by phone in our area and being told that part is not available, I called KitchenAid. As we had registered our appliance they were able to verify our range was only 5 years old. THEY NO LONGER HAVE GASKETS FOR THIS MODEL. No other model gaskets will fit this model. Instead of the anticipated $60.00 repair cost we were told all they could do was sell us a comparable model for employee cost... not including shipping, installation and haul off of our current unit. I blew MY gasket & told them absolutely not. Not one .00 over the stated cost!! The upshot? $700.00+ later, with a wait of over 2 weeks, we will get a new range. They had us over a barrel with no other options for the price. I am flabbergasted, frustrated, disappointed & without a working oven for over half a month. I have always thought of KitchenAid as a quality product & in fact have been happy with the unit. I cannot recommend KitchenAid any longer with its program of planned obsolescence. KitchenAid as a company is horrid. Decent products, lousy policies with employees stuck in an awful position.

I am grateful for the microwave I have. When you do not have a lot of money you tend to use things as long as possible. I have had this microwave for 8yrs, given to me used and it still works great (never burn my popcorn).

We have been dedicated KitchenAid fans for two decades. Two years ago, we renovated our kitchen and purchased brand new KitchenAid Stainless Steel Appliances. Within ONE year, the side-by-side refrigerators ice maker motor died. Through the warranty, a new motor was installed. Recently, the Freezer component that generates Freon died. KitchenAid Extended warranty was incompetent and arguable. Finally, after THREE weeks, our freezer was repaired. However, our refrigerator stopped working. KA Extended Warranty offered a repair man in 9-12 days. I cancelled the KA Extended Warranty contract, hired my own appliance doctor, and within 5 hours it was fixed (the previous tech did not plug-in the valve to the refrigerator!). Poor product and even poorer service through the extended warranty.

I bought my KitchenAid dishwasher model KDTM354DSS5 from Best Buy on December 10th 2017. I noticed my dishes werent coming out clean and went on a trip to NY. When I got back my floor was covered in water. I called the repair center at Best Buy and they told me the warranty expired on the 10th of December 2018. What the heck - 9 days later and you cant cover it. They sent me to a call center and the lady sold me service plan for $286.00. I called the service provider and they told me I cant use it for 60 days and that they wont cover the repair since it happened prior. Do not buy KitchenAid which is Whirlpool in disguise. I spent over a $1000.00 for a dishwasher that didnt hold up for a year. It is the pump. A very costly repair.

We bought all KitchenAid appliances when we moved due to their reputation for quality. We didnt get it. The refrigerator has leaked (a recall that we werent notified of) and it marked our hardwood floor. The ice maker quit and now the deli door has broken off. The gas cook top hums all the time and the double oven heats slowly and cools with a noisy fan for a long time. It also snaps and pops when heating and cooling. Our dealer says this is normal. Im writing this so people dont pay extra for KitchenAid quality that is no longer there.

Horrible French door fridge model KBFS20EVMS. We have had many problems since we bought this less than six years ago. The refrigerator portion is set on 44 and still freezes the food. The icemaker stopped working. The fridge leaks. Ive had that cosmetic rust issue on the exterior. The seals are shot and I cleaned mold/mildew from the rubber seals. Avoid KitchenAid products.

My Microwave oven cost me more than 5000.00. After one year problem after problem. Never fixed. The service Provider Field Appliance is the only company they deal with which is another bad things. I called them to replace my entire unit, they refused it and they gave me coupon 40% off of their Website. Since the problem start I spend over 1500. 00 dollars to diagnose cost. This is really bad manufactured product. Its not worth for the money we pay. I prefer any other brand appliances to my house.

My experience with KitchenAid was the worst ever. 3 months after I bought the dishwasher it broke down and I have been dealing with KitchenAid ever since and nothing has been done. You spend at least an hour to actually get someone on the phone and then they don’t help you. I had someone come to fix the dishwasher 3 months after I bought dishwasher and they blamed on the plumbing. I had 2 different plumber coming. They tell me nothing is wrong with the plumbing. I spent almost 1,000 on a dishwasher that I use for 3 months and KitchenAid don’t give a damn about fixing or replaced so now I’m taking a loss of a $1,000 and have to go buy another dishwasher. Our plan was to replaced all our appliances KitchenAid. Thank God we didn’t do it, because I really don’t ever want to deal with them again.

Our son bought a KitchenAid KUDS201XWH4 replacement dishwasher for us a few years ago. Like everyone else has mentioned, the prongs holding the upper rack rollers in place broke off causing precarious loading of the upper rack, in order to keep the wheels from falling off completely. I went online and ordered two replacement roller assemblies. Surprisingly, even though order acknowledgement indicated out of stock, the parts were delivered in a few days. Removal and reassembly of the roller component assemblies proved to be puzzling at first, but it didnt take long to get everything mounted correctly and working again. Now we stack the top rack with heavier items toward the rear, not in the front. Think teeter-totter balance. Unfortunately, after a recent momentary power outage our dishwashers wash cycle starts, but soon changes to the Cancel/Drain cycle then stops completely. Now what?

My Kitchen Aid stove has been a nightmare. Not quite three years old the top has clacked and the glass window in the door has shattered. When I contacted them the first thing they asked if anyone was hurt and was there any damage to my home. When I told them no, that was the end of their concern. The door shattered while my wife was cooking a stake and it made a one big boom! I was told I would have to pay for the repairs. I also purchased a Kitchen Aid microwave and dishwasher at the same time. Now I worry they might fail and cause a fire in my kitchen.

Bought the micro/hood 3 years ago and have had nothing but problems with the micro. Starts beeping and the micro has started on its own. I think it is a safety hazard and will start a fire. Have put it on a power bar and turn it off when we are not home and at night. Had the controls switched out twice now to no avail as it still happens. Kitchenaid is sending their repair man again (Sears repair twice) and now Kitchenaid repair man twice. Both could not find the problem. Tired and scared of this darn microwave and want it replaced and out of my house before something terrible happens.