Same as thousands who have bought Kitchen Aid ovens, I bought a complete KitchenAid kitchen. I have the convection oven and convection microwave built in. Whenever we use the clean on the oven, it burns out the thermal fuse and KitchenAid gives no help. The model is KKUDS40FVSS and costs about $2000 of self-cleaning that doesnt clean. When they reply, they cover parts but not labor.

We remodeled our kitchen in 2014 and purchased a KFIS29PBMS03. It immediately started frosting up in the freezer on the left side and ice and water would form below the ice maker and drip into main fridge. After three service visits the dealer replaced the unit. Again the same process happened again with multiple services and updates. Our dealer, Fergurson had another unit shipped out and installed that supposedly had been updated and fixed of these two issues. The third unit is actually worse with the frosting up and the drips and icing is about the same under the ice machine as the two others. Whats disturbing is the last service guy did order a new freezer door and gaskets but stated all these units do this and yours is not bad enough to fix as of now, but they do have another update to the top of fridge. I have ask just to refund my money and come get this jewel of design. The many days of scheduling services and deliveries and exchanges has become extremely time consuming and expensive.

We purchased 4 KitchenAid appliances for our kitchen and also a washer and dryer. 1 year later, the control panel went bad in the dishwasher so we called Whirlpool. They sent a repairman to service the dishwasher, upon his arrival he informed me the control panel was no good and this was a regular problem with this model and whirlpool is aware of this. He told us we would probably have to replace this yearly. Well 1 year later same problem again and we are getting stuck paying 180 dollars for labor on an appliance that is only 2 years old. Argued with Whirlpool and they said sorry its your problem.

Ive owned my KitchenAid Refrigerator since 2011. In 2014 I had a problem with water build up on the freezer floor, and it cost $150 for repair. A drain hole clogs up and they have to replace and clean it out. It has been 18 months and it has happened again. Im very disappointed. I never spent repair $$ on a previous KitchenAid Refrigerator.

We purchased the top of the line in the KitchenAid dishwasher - KUDS301VBL3. This was the second KitchenAid dishwasher that I had owned. The first one I purchased was a workhorse. No problems, just got old and wasnt worth fixing. So I updated my kitchen and bought the new top of the line model. I am now waiting for a repairman to show up to fix the door that keeps breaking. This is the second time. There is something in the door that keeps slipping off and causes the door to slam down hard when it opened. I have a 16-month-old granddaughter who could easily pull on the door and suffer an injury if this door fell on her. I have called KitchenAid and left messages and so far have not been contacted by anyone. I had no idea that the quality of the KitchenAid appliances had hit such a low standard. This is the second time that this door thing has happened, so there must be a problem and KitchenAid needs to take responsibility and fix it before they have a lawsuit on their hands where a child has gotten hurt by this door malfunction. I am going to complain to all the consumer and product safety organizations that I can find on the internet.

We purchased a KitchenAid Convection Double Oven from Lowes. We had always heard that KitchenAid was a top of the line oven. Since this oven was purchased, it has not worked correctly. Either the top or the bottom oven will not heat, the igniters on the burners has gone out several times. When we tried to find a repairman, there is not one in available anywhere in our area. We have tried several local repairmen. They replace numerous parts and we have been charged $200 to $300 dollars each time. The website for KitchenAid has been absolutely no help at all. If anyone is in the market for a high-end Oven, DO NOT PURCHASE a KitchenAid. They are absolutely JUNK and cannot be repaired if you live in a Rural area.

We have owned a KitchenAid Dishwasher, Model KUDS35FXSS8 for 16 months. The wheels on the upper dish rack have already come off, rendering it unusable. This happened because the plastic tabs that hold the wheels in place have become brittle and cracked off in this short time. Kitchen Aids warranty states that the dish rack is warranted for 5 years. However, Kitchen Aid customer service tells us that the wheel assembly on the dish rack is not covered by this warranty. Wheel assembly W10350376 is poorly designed and quickly fails. Do not buy a Kitchen Aid or Whirlpool dishwasher that uses this wheel assembly.

After looking at various makes and models of ovens online, we purchased/ordered our KitchenAid wall oven (KEBS107) back in August 2012, waiting for over 2 months for the actual delivery of the new oven. Over the next year and a half, we had occasional issues with the oven not heating properly - sometimes it would pre-heat quickly - sometimes it would seem to take a very long time to reach the desired temperature - especially if I was needing to change the temperature during use. After 16 months of use, the thermal fuse had to be replaced. Apparently the oven door has to be closed at ALL times, especially when broiling. Now, after two years of use, the oven is acting up once again and not heating properly. I purchased an oven thermometer to verify this. KitchenAid is going to cover this 2nd repair, even though I was told that my ESP was not currently in effect (which is another frustrating story that I wont go into). I am thinking at this point that there is a major design flaw with this appliance. Having any sort of electronic/module located just over the opening of an appliance that can get very hot was probably not a good idea. If I cant open the door of a hot oven to check on or remove the contents inside, what good is it????? This oven has been nothing but frustrating pretty much since we bought it!

This is a good looking, rather expensive refrigerator. It has a very well styled and functional interior; more room than I anticipated and much easier to store things neatly in freezer than my last side by side. The major disappointment is the drawers in the refrigerator part. They are so flimsy that they came apart and had to be taken out and put back together after using a short time. This was extremely disappointing since the rest of this appliance is sturdy, well thought out and beautifully styled. What were they thinking? I am very careful dealing with opening and closing filled drawers so they dont come apart again. I would certainly make checking out how well the drawers were made a priority when buying a new refrigerator. Something I would never have thought of before.

Purchased the KitchenAid KUDS35FXBL3FXBL3 dishwasher for approx $1000. In less than 2 years time, I have had the upper rack rollers break numerous times, and have replaced 4 sets at this point. On one occasion, the small plastic roller part that tends to break ended up falling into the drain system of the dishwasher and jammed the mechanism, causing it to immediately shut down. To date, all but one set of rack roller parts have been replaced under warranty, and the problem with the jammed motor/pump was also fixed under warranty. HOWEVER - the repeated breaking of the rack rollers in an ongoing and unacceptable problem. Despite the evidence, KitchenAid customer service claims there is no known issue with these parts. I offered to send them a link to this site, which details numerous complaints for this very issue, but they declined. AVOID PURCHASING SIMILAR KITCHENAID DISHWASHER MODELS.

We purchased all new kitchen appliances last September, 2017. Bought KitchenAid mainly because my dishwasher just died after 27 years, so we were pleased with its quality. We bought the items in black stainless. The electric stove top is the hardest top I have ever cleaned, I am a little ocd and hate smear marks on my stove top, and also it seems that the only thing to use to get burnt on spots or food off, is an SOS pad, referred to me by the owner of the appliance store. Also the so called Aqua lift for cleaning the oven, even after doing it twice in a row, is a joke! Still had to go in and clean up the grease and burnt on stuff, and then soak up all the water!! Also when turning on the oven, it seems to take forever to heat up to your desired temperature. Very disappointed, and will never buy KitchenAid again!!!

Every time we use the self clean program, the oven locks up and blows the high limit. This is the third time that we have had a service tech out to repair this wall oven today. He said that he had to replace the blower fan. Its because the old one did not produce enough CFH to keep the oven jacket cool near where the limit is. So, today was another $350.00 added to what we already paid for service calls! I called the customer service number again to register my concerns. The fellow at the other end of the line said that there was nothing he or the company will or would do to rectify the problem or recall the oven, or even say I am sorry. So, I told him that I was going to put the bad mouth on the product and company every chance I get. So, here goes buyer beware: KitchenAid will not stand behind their products!

Bought this built in fridge 2020. The doors slam so hard it will catch a finger or push you in the back as you load groceries. Also it gurgles so loud it annoying when you have any company. After several calls to KitchenAid they sent our service to replace springs, better but not great. They say no remedy for the gurgling. Unbelievable....This is a $9,000 fridge. Do not buy this, it’s junk.

I bought a KitchenAid refrigerator/dishwasher and stove Sept 2010 at Lowes. There was nothing wrong with my appliances. They all worked at the time I was redoing my kitchen and but wanted all new appliances. I chose KitchenAid because I thought they were one of the top of the line products. Wow was I so wrong. I have had problems with my refrigerator, started about a year after having it. I would empty my ice bucket and could not get the door to close properly. Had them out here 3 times never got it resolved. So now I just slam it as hard as I can and it closes nice. Well now it is leaking underneath on my hardwood floors so whats that mean? My hardwood floors is now ruined. I made my first phone call on Wednesday Aug 17 2016 and spoke to a supervisor Ben to tell me to buy the warranty and he will have someone out here on Monday.Well thats not acceptable now he gets someone to come out on Friday 8-12 so my husband waits and no one shows up. I am at work and I am fortunate that I am able to make phone calls. I literally was on the phone for two hours trying to get this resolved to get nowhere except Im sorry. I appreciate the Im sorry but what are you doing about it? Nothing. They blame the service that is supposed to come out and the service blames it on KitchenAid. I tell KitchenAid I will never buy another KitchenAid product again and all they say is, Im sorry you feel this way. Really, dont you want to keep your customers? Bottom line - dont buy KitchenAid. They dont stand behind their products.

Thought Id share my KitchenAid experience. I purchased a refrigerator (KFIS29P), dishwasher (HUDS35FX), range (KGRS206) and microwave (KHMC185) on August 30, 2012. The first time we used the oven, an F30 error code popped up and it shut off. It came back on and would do this intermittently thereafter. I then tried out the new dishwasher and found that it didnt clean any better than the cheap one I replaced. On to the refrigerator, I noticed the seal between the door and icemaker was constantly wet and dripping water next to the ice bucket, freezing it in place. So after my first week with my new appliance set, I had to call service, something I didnt have to do for 15 years prior with my old appliances. One tech couldnt handle the different appliances, so separate appointments were needed for each individual unit. The repairman told me the dishwasher was fine, but unfortunately, the new dishwasher just doesnt clean as well as the older ones. It would have been nice to know this before spending $1,000 for an inferior unit. My friends Bosch dishwasher doesnt seem to have this substandard cleaning issue. Then Im told the refrigerator seal appears okay and it is probably due to the weather? Thats a new one. Not happy with this explanation and the constant need to dry the inside of the refrigerator. Another serviceman came out. He advised the seal was bad and a new icemaker door was needed. At that time, it was also noticed that the ice bucket was starting to rust in the bottom. A replacement was also ordered. The refrigerator issue is still being dealt with, while I even saw the outside stainless near the water/ice dispenser was starting to get a little surface rust. The range is requiring a new sensor and complete electronic panel to get it running properly.The microwave has been the only thing that has worked without issues, though when I bought the set, I was told it was all made in the USA. However, the microwave says Made in China. Maybe thats a good thing. The way Im asked every time I call about getting an extended warranty, its obvious its very much needed with the lacking quality of these appliances. My wife was so happy getting her new stainless appliance set, and I was happy about buying what I thought was a quality name - KitchenAid. We were both let down. So many problems in the first month of ownership, Im definitely concerned for the future. Paying over $5,000 for the set and now being practically forced to purchase an extended warranty to try to get a full life from them is disappointing. Im sorry to say I cant recommend KitchenAid to anyone nor would I likely purchase this brand in the future.

Wow, did you get the exact same guy I got? Maybe from the Orlando area? Because I got the same lame crap, and I am a former KitchenAid rep. Back when they were built by Hobart till the last year they were purchased by Whirlpool. I warned them that I might just know a little bit about dishwashers, and the guy comes in with a thermometer in his hand. I played dumb, and let him not worry about the 160 degree water going in, which then meant that my water must be too hard, using the wrong soap, and my dog is too big. I let him leave, and then after a thorough internal exam, found the wash arm hub split, causing the arms to hit the manifold in the back (super scrubber thing). All in all a pretty crappy machine. They sent me a wash arm and support, which I replaced. Solved the redeposit problem, but not the horrible soap film. That turns out to be a short fill cycle in the main wash. Sorry sir, but you are three months out of warranty. Even though they knew this unit was causing washability problems from the get-go. Wow. Way different from the company I worked for for 8 years.

I purchased a new KitchenAid model KUDL15FXSS5 for a house I moved into in January of this year. It was professionally installed and seemed to be operating properly when I ran it with normal load of dishes. The dishes did not come clean. There was food still on the plates and silverware. Soap was still draining from the detergent tray. I was perplexed. To give some background, I had been living across the street from my new location for 2 years in a house with the same water supply (main), using a 10-year-old dishwasher, using the same Cascade liquid detergent (recommended brand), getting great results. The only new variable is the dishwasher. I tried again using the ProWash cycle, same results.I added the recommended rinse aid, same results. I took out the dishes and washed them by hand. I then tried the dishwasher again with another load of dishes, still not clean. I ran the sink water until it was hot then tried again, still no improvement. I went online to the KitchenAid site and submitted a detailed problem report but never received a response. I finally called KitchenAid, went through all the call center questions and set up a service call. The technician spent about 30 minutes running through diagnostics only to tell me that everything checked out. He suggested the problem could be hard water or my detergent. When explained that Ive been living in the neighborhood for two years, his comment was, Well, they dont make them like they used to.I asked about the heater since it seemed to me that the water never got very hot. He indicated that energy star compliance has reduced the heater output to the point that it may impact cleaning performance. Long story short, Ive used KitchenAid products for 40 years. They were a good brand. Current product performance is not acceptable. The company does not seem to care. I guess Ill go to Goodwill and try to find a good used one.

We bought a new KitchenAid gas range Model in 2014. The model# is KGRS505XSS. Within 1 year, one knob got stuck in off position. We had to pay $150 to service appliance person to get that fixed. Then less 1 year later a different knob has been stuck in off position. This is completely random and happens when were not even operating the knob. An amateur layperson cannot fix it. For the 30 years that we have been owning other gas ranges and operating it in similar home type situations, this has never happened to us. This KitchenAid unit is defective OR this could be a basic design flaw. Beware of this type of problem and do NOT buy KitchenAid for this reason.

Purchased KitchenAid undercounter KDTE204DSS at Best Buy 12/2014 - used 1-2 x weekly. Great machine: good drying, no spotting, relatively quiet & clean dishes! Bottom rack occasionally left track when pulling out by corner rather than center. Paid $700 at Best Buy [in package deal with other appliances] $20 kit & was told this model would last minimum 8-10 years so I didnt purchase $159.00 Geek Squad extended warranty.10/2018 [after 4 years light duty] started making grinding and whining noises. Called Best Buy and they referred me to KitchenAid, who then referred me to local authorized KitchenAid repair service. $125.00 just to come out and diagnose, but could be applied to repair if applicable. After tearing entire machine apart [literally removing from under counter, unscrewing panel & interior components, detaching control panel & parts all over my kitchen] service tech needed to make several calls to his company before finally announcing that it was the *computer* that was shot - which would cost $450.00 to replace.At this point, without any warranty on the rest of the machine - it didnt make sense to repair. KitchenAid helpline was polite but could do nothing to help me. Dilemma is Id prefer to move to Bosch, but most reviews say KitchenAid dries better and I do not want mildewy odor. Very disappointed with extremely poor US manufacturing in all appliances.

All the inside drawers are cheap plastic and the front piece broke after a year. It’s over 100 bucks per drawer to replace and you have to replace the whole piece. All the appliances I have even the dishwasher rack broke. Too expensive to buy and doesn’t last.

Today, I was baking chicken, first at a slightly higher temperature than at 350 F. When I took the chicken out, we noticed a small piece of glass the size of a dime on the inside and a crack running from top to bottom. I have read the numerous other posts regarding exploding glass and I seem to have gotten off lucky. However,now I am terrified to use the oven, especially at higher temperatures. I have a kitchen full of KitchenAid appliances. My experience with KitchenAid service has been nothing short of a nightmare. Four years ago, the ice maker in the fridge malfunctioned in the middle of the night and continued to dispense water all night long until it had flooded my kitchen, dining room and basement below, ruining a portion of our hardwood flooring. KitchenAid took no responsibility even though the fridge was only about four years old. We also had continuous problems with our dishwasher not staying closed during the wash cycle. After numerous service calls, we finally discovered there was a recall to replace the latch.The big question now is what is KitchenAid waiting for? The potential danger of the exploding glass is extreme. There seems to be a high frequency of this occurring. Perhaps we can vocalize this on Facebook. There has to be power in numbers. KitchenAid can be certain that I will never buy another major appliance from them again.

My husband and I purchased a KitchenAid dishwasher 2 years ago and had our first problem when we opened the dishwasher for the first time. The bracket holding the third shelf was broken. The dishwasher had already been installed so we could not return it without a lot of problem. KitchenAid sent out a technician and he replaced the part. The rack opened with much difficulty but he said he could do nothing about that. Over the next two years the dishwasher had a slow leak that was not detected until we noticed black mold growing over the side and front of our cabinet next to the dishwasher.We called kitchenAid and they sent another technician who informed us that the leak was a result of the replacement bracket being installed incorrectly. When we again called KitchenAid to rectify the problem that they caused we were informed that it was not their problem and we had to pay for the part as well as a large bill for labour. We are completely dissatisfied with KitchenAid and their total lack of support of their customers. I would never recommend a KitchenAid appliance to anyone.They do not back their product unless you are willing to pay again and again. As I have noticed on some of the other complaints filed with consumer affairs re: KitchenAid dishwashers, we also have noted a bad smell from the dishwasher if the door has been closed. I was unaware that it was the result of the dishwasher not having a fan motor. What an inferior product it truly is. Had we known we would never have spent so much money to purchase their product.

While building a new home we selected KitchenAid for several of the appliances. The freezer in this refrigerator failed after less than 2 years. The factory approved service company was called and on the first visit they determined it to be a evaporator fan. Of course they did not have the part. So it was replaced on visit number 2. It failed again after about 1 month and visit number 3 was scheduled. This time it was determined to be a controller board. Again, the tech did not have the part so visit number 4 is scheduled. So far it has cost me almost $600 and 4 days of waiting for the tech to show up. Not good for a $3,000 + appliance.

This was the only company that offered what I wanted - a double convection oven with induction cook top. I absolutely love cooking on it! Still learning all it can do! The induction cook top has a power boost the is amazing, heating a teapot or pot of water in mere seconds. The double oven is perfect for baking and large meals.

Our KitchenAid electric wall oven indicated temperature drops 50-60 degrees whenever the temperature is adjusted or if the door is opened momentarily. Then its necessary to wait 10 to 15 minutes for the temperature to rise and for the timing to begin or resume. Weve used other brand ovens and this has never happened with them. The KitchenAid Chat respondent says it was designed this way. Hard to believe, since they must have had numerous complaints about this problem. These days, with all the enthusiasm about home cooking, such a design problem is a very bad one, and very unacceptable for anyone interested in cooking at home. We certainly advise against buying any KitchenAid product if this indicates the quality of their designs and response to problems.

I purchased a double convection oven, KitchenAid Model KEBC208KSSo in 2003. I engaged the self cleaning feature last Dec 2011, not for the first time, and this time like everyone else, the door locked, the control panel shut down and $1,800 of repairs followed. I had replaced thermal fuse, fuse assembly, wiring harness, touchpad, control board, etc. Calls to Customer Service are useless: mantra of the oven is 10 yrs old, it is not our problem, repeated over and over. No assistance whatsoever.

I bought a double KitchenAid oven 6 years ago. After 5 years, the upper door remained slightly open. Called service. The service person came over and told me defect from company. It would be important to change hinges also on the bottom one. They would fail in the future. After about $300.00 all fixed. I did not buy extended warranty.After about 6 months, both doors opened. Hinges are now gone on both doors. Called company to complain. You have no extended warranty, figure it out. I called the other service company provided by KitchenAid in South Florida. They came over and told me I need new doors on the unit and new hinges. Total price for both excluding tax $1500.00. I thanked for the visit that cost me $90.00. And do trust me. I will never ever buy this product ever again, after the way they think they can get away ways to rip off the consumer.

Ive had a KitchenAid model KSC24C8WH refrigerator for over a year now. Technically, it works as it cools food as intended. However, the unit makes a loud grinding noise periodically that sounds like a chainsaw gradually cutting through a metal pipe at different speeds. As you might imagine, its very irritating. I highly recommend trying a different brand. Hearing this noise drives me nuts and I cant wait to replace the unit which will happen much sooner than it would have with a refrigerator that works the way a normal refrigerator works.

My name is ** and Customer Service in America is dying a slow and agonizing death! Im writing this in the hope that it will help others. Our fridge, KitchenAid model number KSSO42QMB01, was built and purchased in 2004. This is the unit that allows custom cabinetry front panels to be installed so that it matches kitchen cabinets. Around the two year mark, the motherboard, or control board, failed. I bought the needed part and had it installed. Summer, July 14th 2014, I came home after a three day trip and find that the entire fridge is down, inside control panel lights are blinking erratically, fridge is nice and warm. Called an approved product service company and they diagnose the problem as a component on the control board has failed again. They ship it to Core Centric in Chicago to have it rebuilt, which is the online suggestion KitchenAid provides all service companies. They dont have the parts necessary for rebuild so service company sends it to Fix Your Board in Texas and the same conclusion is made, that they dont have access to the needed part. We cross reference the KitchenAid control board #2307028 to a part that Sears Direct Parts says is guaranteed to work. This is Sears control board part #W10219463. I personally purchase the part online, receive confirmation of purchase and confirm delivery date of August 4th. August 8th, I email Sears Parts Direct and ask about status of my part. Sears emails back, sorry but we cancelled that order, as youre not an approved service company, but we did credit your credit card the full amount. Wonderful! Shame on you Sears! I email back, what if I have my service people purchase the part? They say fine. In the meantime I am in contact with KitchenAid in an effort to decipher if there is another avenue to get the part or if they have a resource to repair the existing board. In this version, they state that the factory burned down about two years after my fridge was manufactured, and all schematics and design plans were destroyed so figuring out which component is needed to repair was impossible. (So your telling me you cant figure out which component needs replacement by looking at the board and your telling me the components are no longer available anywhere in this country or on earth?) They suggest Core Centric! I explain that the part was shipped to them and the Texas company with no chance of repair. I propose the Sears Parts Direct control board might be a possibility. KitchenAid says they will consult with their engineer to confirm whether or not this part works. They contact me inside the 72 hours they said it would take to respond and say, go ahead and try it. In the meantime Sears emails back that their part will not work, so that stream dries up.I am now emailing Warners Stellian, the appliance company that sold me the fridge in the first place, to see if they know what to do to fix the control board. Response from them is send it to Core Centric in Chicago. This statement was delivered by an apparently, young person that couldnt deliver a full sentence without inserting a half dozen UMMs in it. Everybody has to start somewhere, but I curse my fortune at getting all the newbies! Sorry, I digress.I inform KitchenAid and the person there says she will pass that on to their people and see if there is another road to go down. I receive a call a couple days later and KitchenAid says after review, weve decided to send you a new fridge in replacement and in five days time you will receive a call from KitchenAid to identify which model fridge you need to replace the old unit!!! I am shocked and stunned! I am, by nature, not a rage filled consumer that screams abuse at anyone that doesnt treat me justly. I dealt with customer complaints for 30 years, from people that had far greater issues than a busted fridge, so I do not get worked up about warranty issues. I think to myself, the system still works and I guess I had the good fortune of doing business with a stand up company that realizes the value of backing up the product they sell! I thank them for the help and wait for their call.I get the call today, August 15th, from KitchenAid folks. I assumed that there would be a cost incurred for a new fridge, so I wasnt shocked that they said it would be a pro-rated warranty. KitchenAid says to get the model that fits the spot we need to fill, its going to cost me $3,550.00 and of course, theres no guarantee the custom cabinet faces will fit the new fridge. I noticed that they didnt offer another ice and water dispenser, but I am sure they will after I call them back. Im now at the One Month Without a Fridge mark and not loving it! Got an older, more reliable fridge in the garage, so its a bit of a hassle but not life threatening! This is a real first-world problem, so it could be worse. Notice that its now a month lost! My wife is tolerant, but losing her patience.I notice online that several products are manufactured by the same corporation so Im not certain if I should ditch this company and go to another equally frustrating company or stay the course with KitchenAid. I will be happy to keep you posted on the outcome. Hope your experience isnt nearly as exasperating!

Im a commercial dishwasher repairman. My 10-month old dishwasher failed, dead, no lights, nothing. I checked the power and performed troubleshooting steps, determined the problem was a bad control board. I called the folks who sold it to me. They did not have a control board in stock. I asked that they bring a board with them so they could fix it with one visit. They said no, they could not be sure the board was the problem. I was going to have to wait 5 days (including Saturday & Sunday) for them to show up between 1 and 4, and then have to go through another wait until they were able to get the part. I am not very fond of washing dishes by hand, so I called around and found a parts place that could have the part by the next day (Saturday). The part came in and I installed the part, which fixed the problem. I called the dealer and canceled the service call and asked if it was possible to get any credit on the part. They said no, but I could call KitchenAid. I called KitchenAid this morning. No luck, it did not matter that Id saved them two service calls. It did not matter that I had taken the risk for the cost of the part if my diagnosis had been incorrect (with electronic parts, once the box is open, you own it). After speaking with Shari and David (a supervisor), KitchenAids policy is inflexible. If a customer touches it, they dont warranty it. In addition, they refused to send someone out to inspect my work or to confirm the board was bad. Im very disappointed! Heck, if they had offered to split the cost of the part or even to give me credit towards my next KitchenAid Appliance, Id have been thrilled. Instead, I was left with a bitter taste in my mouth.

I got KitchenAid countertop fridge in Feb 2015 and since I have got this fridge I was not able to use freezer for more than a month because everything freezes in it. I called service technician and he came in, did something and it didnt help. After few days same issue again, then guy came in again and said he dont have heat gun so cant fix. Again appointment was rescheduled and then he came in again, did troubleshooting and said he will replace door. I waited for 1 month and called KitchenAid again and they said door that was shipped had a dent so now they have to get new one manufactured. Another 1 month. In a nut shell I have this fridge since 1 year now and I was never able to use freezer. KitchenAid sucks.

We bought our KitchenAid dishwasher 11 months ago. Its one of their more expensive units, at $1300+. During those 11 months, weve had 10 repairmen visit. The appliance is now on its 3rd new controller unit, and its just failed again with the exact same fault - it locks up, with the front panel becoming non-responsive, and requires power cycling from the fuse box; and/or it aborts the wash part way through. Also, the plastic fittings on the racks have deteriorated, such that they have become brittle. On the top rack, and after only gentle use, the retainers for 3 out of 4 of the wheels have snapped, causing the rack to fall off its runners in all but the lightest of breezes.Ill also add that the customer service from KitchenAid is diabolical. The first repairman was openly rude and hostile, and also failed to show up for 3 appointments, costing me time off work. After insisting on a different repair company, it still took another 6 weeks to have the controller unit replaced. Weve fared a little better on subsequent incidents, but not much. Before this, I had a GE unit, which worked without a single fault for 13 years. I really regret not fixing the pump on that GE unit, because it would surely have been cheaper and infinitely more satisfactory than the junk from KitchenAid that Im stuck with now. So, my advice to anyone shopping for a dishwasher, avoid KitchenAid, Kenwood, Whirlpool like the plague.

Our 7 year old KitchenAid Kss42QMSO1 side by side started chirping, the internal control panel lights were flashing and we could not adjust or control the temperature using the buttons. I first called the Kitchen Aid HELP LINE (that is an oxymoron). Talking to the fridge would have been just as helpful and all they were interested in doing was dispatching a service man, when he showed up we were advised that it was the control board # W 10219463 that had failed. When I asked the cost to replace it he advised that it was no longer available because the factory in Japan had been destroyed by the Tsunami. This was two years ago, and this huge company had done nothing to create a new supply?? Can you imagine Toyota or Sony using that excuse? Our only option was to send the control board to Chicago for repair and have the fridge / freezer out of commission for 3 to 4 weeks, also we had to sign some kind of a liability waiver. I thanked the service man and advised I would get back to him, then I started to surf the net and after some time I came across this web site and thankfully the blog from Chris in North Van. I live in White Rock and if I knew your address I would drop off a very good bottle of wine on my way to Whistler. Thank you, after reading your info I asked the service man to come back and remove the board. However he said he was prevented by Whirlpool / Kitchen Aid from doing this unless it was sent to Chicago. I contacted another excellent service man who is independent and had him do the removal. I would say unless you are very mechanical you would be better to go this route. He also advised that it was often the evaporator fan that caused the circuit board malfunction. Once it was removed I found it to be exactly as per the photo from Chris. I was able to locate the capacitor from SMI Industrial Electronics in the nearby suburb of Langley, it is a 22ouf 10X12 HI TEMP CAPACITOR 85 o and cost the princely sum of 36 cents (I even purchased a spare). I then took this to an electronics repair man who tested and removed the defective capacitor and installed the new one in less than 5 minutes, he would not even accept any payment. I would advise that unless you are used to working on circuit boards and have a very fine tipped soldering iron I would use an expert, even if he charges you. It would be easy to short out the wires with too much solder. I took this home and the service man came back and installed the circuit board and a new evaporator fan which for some reason is a stock item and in about 1/2 hour the fridge was humming, no chirping and we were able to set the freezer for 0 F and the fridge for 37 F. The temperatures both initially read the 70 F air temp. but started to fall quickly and a few hours later we heard the first ice being made and everything is working just fine. Our total bill including the fan was $260.00. Thanks again Chris, and like you I am amazed that the so-called help line would not advise of this. I am fairly certain our first service man knew of this option because when I told him about the info from Chris he was not the least bit surprised. He probably would be blacklisted if he went against the companys policies. Good Luck!

I loved my Kitchenaid krff507e, until I didnt. Spoiled milk and sour orange juice is a bad way to start your day. I called Customer Service, and even though the fridge was just a little over a year old, they refused repair service. After much time spent on Google, I found the resolution for the frost behind the Deli/Cheese drawer and why the fridge wasnt cooling to acceptable temperature. The Temperature Sensor was in the wrong place. An actual appliance repairman was kind enough to post that this was KNOWN to Kitchenaid, that there was actually a technical service bulletin FOR this issue. Now, given that I spent $2500 on a fridge that I could only use for a year, I was not about to spend another dime for service, and since kitchenaid was not offering to repair what, in my opinion, SHOULD have been recalled, I fixed it myself. Hopefully my fridge and I will have many great years together, no thanks to Kitchenaid.

Second visit already by tech. Said it needs new motherboard for 4 year-old fridge (never had problem with old fridge!). Had to throw at least $100 worth of food. Got new motherboard, STILL NOT COOLING. Now fridge SMELLS. Im getting sick and tired of this stuff. Did I buy a piece of crap? Oh, BTW, tech said the motherboard comes with a 90-DAY WARRANTY!! Who are they kidding? 90 ** days!!!

We purchased a KitchenAid refrigerator KFXS25RYMS and had it delivered to our summer home in Wildwood NJ. The thing never made ice and after having 4 visits from 2 different service companies the summer ended still without making ice. We called them back the next spring (house was winterize during winter months) and guess what? The warranty had expired. I had to buy a separate ice maker (not KitchenAid) so we could have ice. Now this year it has water coming from bottom. We called different service company and it needs a heater!!! My advise would be never buy a KitchenAid.

Machine does not clean the dishes thoroughly. We do pre-cleaning of our dishes but at some point you should not have to scrub the dishes before placing them in the machine. If you have to do this much work you may as well handwash. This dishwasher is basically used to sanitize the dishes.

We’ve had many KitchenAid products and all have pretty reliable. Purchased top of the line model dishwasher 2 years and 4 months ago. The control board just went out. The part is covered by warranty but NOT THE LABOR. That is $249, about 1/5 of the original price. For the purchase price and the company’s profit margin, I wish companies would quite these boards from China because they are junk.

Just like the last poster, my KitchenAid KUDS30IX is the WORST appliance I have ever purchased. Just 4 months after the one year warranty expired the already very wobbly top rack started losing plastic pieces and falling off when it had dishes in it. I called and they immediately knew what my problem was. They already had repair kits available for the problem which tells me many others have the same problem. Some of the parts in the repair kit are metal. Now it is not getting water to the top sprayers which means the top dishes are not getting clean. All the interior parts are flimsy and unstable except the stainless interior. The grinder gets louder by the day. I am completely dissatisfied with this product. I had other KitchenAids which were better quality, but I guess KitchenAid does not worry about making a quality product anymore. Warning. Dont buy one, youll regret it.

In October 2016, I bought stainless dishwasher model KDTEESS1. The appliance itself works well but after one year I noticed rust spots appearing on the front door. It has gotten worse. KitchenAid is not standing behind its product.The door was not sealed or finished properly. I contacted KitchenAid and was told the one year warranty had passed and I had to buy a new door. Clearly this door was defective as I have an older dishwasher which does not have this problem.

All Kitchen Aid appliances were bought for a purchased home. Accidentally, a pan hit the oven window glass and broke it. Kitchen Aid or its parent company had zero replacements of glass or whole doors. Zippo...anywhere. I had to repurchase a new stove so I ad an oven to use! Literally, thousands of dollars wasted. I have a Kitchen Aid refrigerator and it is poorly manufactured as well. I had to replace the stove/oven and purchased a GE. I would strongly urge others to not buy this brand. Ever.

This dishwasher (KitchenAid Dishwasher KUDSO1FLSS6) is seven years old and I have spent more money than the dishwasher is worth. I wish that years ago I would have just bought a new and different brand dishwasher. The control panel has broken several times, the motor stopped working, the plastic utensil holders have melted and my dishwasher is not working again. I just had the panel replaced for close to $300 in February 2012 and the dishwasher does not turn on again! I also find that customer service is awful. I am waiting to hear a response from a representative but I wont sit by the computer. Another reason not to purchase a Kitchen Aid appliance is they use A&E Factory Service and they never show up. I think they are worse than KitchenAid. I had to have my refrigerator replaced several years ago because of a part flaw. I am done with KitchenAid products.

My KitchenAid built-in fridge finally broke down after 15 years. It served me well. I ordered a new one on 6/17 and I am still waiting for delivery. I am told that each one is custom made, which I find hard to believe. After many years of being a loyal KitchenAid customer I am going to rethink my next major appliance.

My stand mixer had a bolt fall out while I was using it. I dont know where it came from, but now the stand wont stay locked down when I use it. I tie it down when I am using it. My fridge is the fancy freezer on the bottom, two-door type. There is a set of plastic drawers in the fridge that cant be used because the plastic frame that they hang on broke! My stove I have is a glass top slide-in convection oven. I have had the cooktop replaced, the front panel has been replaced twice, the meat thermometer sensor has had to be replaced twice and many more repairs. If anything overflows, the circuits blow and nothing on the cook top works for a few days until it is dried out. Last Thanksgiving, I had to cook my turkey on the barbeque and my oven didnt work for 6 weeks! Last night, a screw fell out of the bottom of the door and the inside and outside of the door was coming apart. I could see a screw was loose. I took the door off to fix it and had to take it apart. I decided to clean the glass while I had everything apart (my glass window was filthy because when anything overflows, the liquid goes down the panel and into the door). And when I was putting everything together, I heard a weird noise and the panes of the glass window shattered. These appliances cost me over $5000.00 and I bought them thinking I would never have to replace them. Ive contacted KitchenAid and they have sent people out to fix it. However, that is because Ive paid for an extended warranty. They will not replace the stove because a problem has to re-occur 3 times for it to be replaced. Meanwhile, they have paid $1000s in service repairs and are too obstinate to replace the stove which is obviously a lemon (like all my KitchenAid appliance). I am just sick about all the problems Ive had.

For the second time the transistor/computer board has malfunctioned. We bought the appliance in set 2006. After two months we had a terrible leak due to a faulty stab fitting in the water line. In Feb 2010 the transistor blew and was replaced. It happened again and now we need to get a rebuilt one, not new because of the tsunami knocking out the plant that used to make the parts. Why would I trust the part? Also they say turnaround is 48 hours, we will see. If it werent for the custom wood panels I have on the fridge, I would switch to a new brand!

We purchased a top-of-the-line over-the-range micro-convection oven by KitchenAid in September 2012. Within 30 minutes of installation the unit quit working. For 2 months we had 4 visits from a repair company while it hung without a door in our new kitchen. Finally it worked. Within the next 2 months the exhaust fan went out. They came, ordered a new one and when they pulled the original the tines on the wheels were shredded??? That was 2 more visits. Then just at the end of September this year the other motor did the same thing. That was 2 more visits.Now this week the control panel on the replaced door just started going crazy at random. So this will be another at least 2 visits. This will be 10 days of interruption of my work schedule for repairs to a microwave. Each visit requires you to allow a 4 hour window for the visit. My microwave has not been in full working order at least 4 months out of 14 months. Whirlpool the parent company will not replace it. They would rather I switch companies to LG or GE for my next appliance purchases. We have purchased just about every appliance from Whirlpool and KitchenAid for 35 years and 6 houses because they are a local company. BUT unknowingly this micro was built in China. Our loyalty to them is done because they have NO loyalty to us as a consumer. Very surprised at the lack of caring.

We purchased a KitchenAid refrigerator. It had never been used. After numerous repair calls, a technician came out and determined that it had a bad compressor. I called Kitchen Aid and pleaded with them to send me a new one. My concern is, if the compressor is bad, what else is wrong with the refrigerator? They refused to send me a new one. I am now waiting for a new compressor. I am furious that I spent so much money on a faulty product, that KitchenAid did not come through to help me out. It is now two days before Thanksgiving and I have no refrigerator.

I bought my KitchenAid oven 6 years ago. It is rarely used. I use the self cleaning cycle for the 1st time on 1-3-12 and now the oven door is locked, the control panel or oven does not work. There are thousands of the same complaint on every site you can complain on the Internet! Cant something be done?

Purchased new 4 years ago. When received didn’t work. They sent out repairman and decided it was junk. Replaced with a new one. Since 3 repairs on ice maker. Now problems cooling. Schedule service through KitchenAid. Waited a week. Today they said couldn’t make it. Wanting to reschedule next week. Found another authorized KitchenAid repair place to come out. Says $750-$1000 to repair. Tech says he would replace with different fridge. Pretty disheartening to have a $4,000 fridge that’s been replaced once and repaired 3 times now needs replaced again all within 4 years.

Very expensive high end refrigerator bought. 3 years old and I just paid over $800 to get the ice maker to work again. Suppose to be high end but stay away.

We purchased the dishwasher (plus five other appliances) as we understood they were a quality product. After 30 months of minimal use we woke up to a major leak from our dishwasher thankfully not reaching our finished basement. Call in appliance repairman of high quality and had the the whole pump system replaced. The repairman said it was very common replacement on KitchenAid and it was probably a manufacturing issue. Talked with customer service and was told under no circumstances would KitchenAid stand behind their product as we did not call customer service first for service. Without a paper trail they would do nothing. I hope this will help other consumers make a decision on what products they will choose.

Warm up time of oven is very slow. The Baking (bottom) heating element lasted a year and is VERY DIFFICULT to replace. The thermostat is inaccurate and fluctuates with different amounts of error at different points in its temperature range. Oven door removal is not straightforward and can be jammed requiring replacement parts for repair.

We purchased all new KitchenAid appliances after we moved 4 years ago. We have had nothing but problems with our microwave, from the control panel (two times), to the thing turning itself on and heating up. The last time I talked to a service manager, she refused to pay for the labor, so I called her back three times and told her to mail us the part since it was free and she never called us back.Finally they sent the part. They always say the part is covered under warranty but we have to pay for the $150 labor charge. One time they paid for the guy to come and tell us what was wrong but wouldnt pay for him to come back and put the warranty item in!? Our oven latch constantly gets stuck and I have to keep hitting self clean on and off until the stupid thing can unlock itself. Now the latch keeps the door from closing all the way and then the oven will not heat up properly.The one customer service girl asked me if we unplugged the oven and I said no then she proceeded to tell me I had to pay $150 for the service guy to come and look at it. When I asked her why she wanted to know if I had unplugged the oven, she told me, “Well, that resets the computer”. Why wouldnt you tell me to try that first?! Because that worked! Their customer service department is useless!

We purchased our KitchenAid dishwasher three months ago. We have had at least two previous dishwashers which were fine. This model KDFE104HPS O leaves water on the dishes and the door. We had two repairmen look at it. The most recent said there seems to be no problem even though the dishes do not dry. He stated that 1) The stainless steel models seem to have that problem; 2) We need to get the water hot before starting the dishwasher so it does not lose the first cycle heating the water; 3) We should use a special rinse agent to aid the drying and 4) We should use the extra dry cycle. In addition, there is an odor that smells like a wet blanket and I think I have even smelled mold. I have owned five dishwashers over the years and have never had this problem. The solutions provided by the repairman actually will cost us more money to run the machine. The only good feature is how quiet it runs.

I bought my side-by-side fridge at Sears as part of a suite of new KitchenAid appliances. I had the kitchen in my 100-year-old house completely remodeled last summer, and the new KitchenAid refrig, dishwasher and range hood were the centerpieces. The refrigerator just fit under a new custom-made wooden cabinet (designed around it) and beside a custom-made cabinet with granite countertop. Price for the refrig: $2, 266; price for the kitchen remodeling: @ $30,000. I started getting letters from KitchenAid right after buying the products about buying an extended warranty. I figured that $2,000 refrigerator was likely to work for a good long time. (Of course, this was a very naive view of present-day appliance quality.)The new refrigerator was installed by my contractor on Aug 15, 2012 and was a problem right from the start. The icemaker didnt work when we first plugged it in, and a service call from Sears was necessary to get it working initially. In early June 2013, both freezer and refrigerator stopped cooling. By the time we realized the problem, the food in our freezer had thawed out, so we each ate three pork chops and a lot of melting ice cream and called Sears for a repairman. We couldnt schedule a repair appointment with Sears A&E Appliance Repair Service (another horror story) for a whole week, so we brought two camping coolers up to the kitchen, put the food we really needed to keep - milk, eggs, butter, etc. - in them and started making a daily trip to the store to buy $4 or so worth of ice.I took a day off from work to meet the A&E repairman. (A&E schedules their appointments in four-hour windows - 8:00 am to12:00 pm or 1:00 pm to 5:00.) The repairman finally arrived, took the whole refrigerator apart and said it needed a new evaporator. He said the part would be delivered to our house by UPS in about a week. So we continued buying ice, emptying the coolers, and eating out a lot. The part finally came and we got calls from A&E asking us to call them and verify that the parts had been delivered. When I called, I was put on hold and then finally spoke with someone whose English was so heavily-accented I really couldnt understand her. After loudly repeating, The part is here! The part is here! over and over, I hung up, hoped the repairman would show up, and arranged for another half-day wait.A new repairman wed never seen came the second time, opened the parts box, and commented that the evaporator was all banged up. I took a look and it was obvious that a number of the flanges or fins or whatever were bent. He tried to bend them back into shape and said, Theyll be fine. It wont make any difference. I left then, but my husband was there with the repairman. When I returned a couple of hours later, my husband told me the repairman said the wrong parts had been delivered. He had ordered new parts and they would be delivered in about a week. We scheduled another repair visit. That was when we got sick from eating the food in our cooler.The whole situation was making me really angry and depressed, so I called Sears Customer Service (another nightmare) and the woman I spoke with recommended that I use dry ice in my coolers, which would have required that I drive across town to pick it up. Before the next repair visit, we were asked to make another verification call, which I made. Around 8:30 the night before the visit, A&E called and another English language-learner told me that the parts had not been delivered and the repairman wouldnt be coming. I had already arranged to miss work the next day and two boxes from UPS were sitting in my hall. I started calling anyone I could get in touch with to tell them to send the repairman, that the parts were there.I guess I convinced someone because the first repairman showed up the next afternoon at 1:00. He opened the boxes, said the essential parts were there and again, took the refrigerator apart. He installed the new evaporator, but said he couldnt get the pressure right. He spent a lot of time on his cell phone talking with another repairman who was advising him. Finally, he said, Ive done everything I can. It may cool off by tomorrow, but if it doesnt, call A&E and tell them to send Bob **, the person he had called for advice. The next morning, the refrigerator wasnt cool at all. I called A&E and asked that they send Bob out. I was told he was out sick but would come the next day. The next morning, they called back and said he was still sick. I called A&E back, got another ELL on the phone and asked to speak with his manager so I could understand the speaker. I was transferred to another number that rang for five full minutes. No one ever answered the phone. Since then, I have learned that no one ever answers that number. By this time, my entire life centered around the refrigerator. Sympathetic friends were inviting us over for dinner and showing up with casseroles. Of course, if we didnt eat the whole dish, we had to throw the rest away because we were afraid of the food in the cooler. After another few hours on the phone, I contacted someone at Sears who arranged to have a loaner refrigerator delivered to my house. Again, I arranged for a delivery. Now I had a new, broken KitchenAid refrigerator in my kitchen and a small, dented GE in my dining room. I moved my milk into the loaner and bought some ice trays.I continued my calling and got a secret number from someone at Sears that enabled me to speak with a Blue Ribbon service person at Sears (talk about oxymorons) who sounded like hed had a LOT of Xanax. The Sears employee who gave me the number said, Dont tell them where you got the number. Is this a number available only to movie stars and Columbian drug cartel bosses? After hearing a condensed version of the whole awful story, the Blue Ribbon man I spoke with said Sears would replace the refrigerator with one of equal or lesser value. I reminded him that the price had probably gone up over the past year and that I had bought the original fridge on sale. This seemed to throw him for a loop. He said he had to get some more information and hed call me back in a couple of days.I called the Blue Ribbon number again this morning and asked how my refrig had been rated by other owners because I wasnt sure I wanted another fridge just like the first one if it was going to be the same piece of junk I got last summer. (Product ratings and customer reviews werent available to me online because the appliance was a special order.) But the guy at the secret number had reviews. There were only five reviews and four had given the fridge a one--out of a possible five--points. The reviewers had reported problems that sounded like mine. I then called KitchenAid and they informed me that the only KitchenAid refrigerator that will fit into my custom-built kitchen is the same one-rated model that I now own. So much for the carefully planned kitchen with the matching appliances. If Im lucky, Sears will have something that will fit in the spot built for the other fridge.

From the outset ice maker dropped. Imbedded water stains. Purchased 7 different stainless steel cleaners including at Karl’s where I bought this fridge. None worked. No support from retailer. The freezer clogs and frosts and has been repaired twice. The compartments are too narrow. Would never recommend this fridge.

Ive had my double oven for about 18 months. Ive had repairmen out twice, once under warranty, and once not. Now I have a new problem. I tried to clean the oven and it says feature not available. I unplugged it and tried it again. This time the process started, but about a minute into the clean, it stopped and said feature not available. This is maddening. I bought a KitchenAid refrigerator at the same time and that had to be repaired about 3 months ago, again out of warranty. These will be my last KitchenAid products.

Sharp look. Great price. This is the best. My vegetables have ever looked and tasted. The texture is the best for stored vegetables in the cool compartments. I am able to clean this refrigerator with ease. I also get compliments on my refrigerator and I am not married. This is a first, and a good compliment. Helps my weeks, months and years. I love the egg holders. The freezer does not freeze any item too much. They have came a long way, and you can quickly tell by grabbing an apple, and taking that first bite. I do not know how the engineers pulled up this marvel, yet this is true. It certainly cannot hurt to try this refrigerator.

I purchased a dishwasher in May 2011 for about $900.00 and within 2 months, the electrical panel broke and I could not open the dishwasher. At that time, I should have insisted they replace the dishwasher because it is an absolute piece of junk. Two and a half years later, the plastic pieces that hold the upper basket have broken for the third time. I called KitchenAid and spoke to a manager. They offered to pay for the parts but I would have to pay for the service call and labor. I told them forget it since the pieces can only cost pennies. What government agency forces manufacturers to recall faulty items? Obviously from the amount of complaints online and the numerous complaints to which the service company responds to, this is an ongoing problem that KitchenAid has failed to address. I will NEVER purchase a KitchenAid or Whirlpool product again. I advise anyone that is looking for an appliance to avoid this brand!!!!

We purchased model KDTE104DSSO November 29, 2014. It was professionally installed and cleaned everything beautifully until this summer. We called Whirlpool and were directed to their service provider under the warranty plan. The technician has been here 4 weeks in a row and still the dishwasher does not work. Our concern is it will be out of warranty in 2 months. I spoke with a customer service rep who had the audacity to offer me an extended warranty! I intend to file a complaint with our county consumer affairs office.

Mine is a gas model and I absolutely love the stovetop however with the new technology they have for these ovens. I have had issues since day one with the oven temperature not remaining consistent. If you want to bake pies or cookies that require a very even temperature it is very inconsistent.

Side by side fridge is purchased in January 2020, in April 2020 (during corona pandemic) it started having problem, didnt make cool enough, stuff got rotten, couldnt go to grocery stores. Called for service, they give you two weeks appointments, after four times, coming to my house, it is not fixed yet. Every time they just replace something and it works for a few days, again the same. When you call them, they are not listening to your situation and they dont care. It is a hot summer, we cant go to grocery stores every day with this pandemic and they dont care. Worst customer service ever.

On 11/18/2010, I purchased a KitchenAid dishwasher, 22 12552. This dishwasher has been a nightmare. I purchased extended warranty and thank God I did. We put it in and then it didnt get the dishes clean and wouldnt dry them and it was eating jet dry like it was going out of style. I had several service calls on this problem. Then they replaced it 30 days later. Now, this dishwasher is a piece of **. They have put in 3 different panels of the controls, that all I do is wait from 5 to 12 for them to show up plus I am without a dishwasher for a week till they can come out. Then I have to wait another week for the part to show up. They came out this last time on 7-23-2012 and they left and the problems started all over even though they put in a new panel. I have no idea what your company did to ruin a good dishwasher but this is a piece of **. Now, they tell me this is the fourth time today, 7-25-2012, so they will replace it. Well, I guess my question is, am I going to have the same problems that I had with the other 3 dishwashers they have given me? They are taking my time and all the work to put this in again and again and again. Your company should fix this problem you are having with this dishwasher. I always swore by Sears and Whirlpool and KitchenAid products but I tell you what, I will never do business with Sears and never buy a Whirlpool product either. I realize you dont care. I am only one person but thats really how I feel.

I have a KHMS 2050SSS-2 microwave. It was purchased new in 2011. Very little use. In the middle of the night my smoke alarm went off. The kitchen was lit up like somebody was running a arc welder. The microwave was running even though no one was using it. I tried turning it off. I even opened the door but the thing keeper going. The glass plate was melting and a hole was burning through the bottom. The only way to turn it off was to unplug it. My wife dialed 911 because we really expected a house fire. Whirlpool was contacted. They sent out a repair team who said it was “not repairable. Since then I have contacted Whirlpool 3 times but there is zero response. I find that their could not care less attitude disturbing to say the least.

Purchased a KitchenAid microwave in 2014 to replace a microwave with a broken door release mechanism. 3 years later, the same thing is happening to the KitchenAid. Door wont open when depressing the button. Seems to be a common occurrence if you check YouTube. The selling dealer offered to sell us a new one for $400. Wrote KitchenAid and was told the unit was out of warranty and if there was a problem, it would have shown up in the first few months of ownership. I didnt expect them to give me a new one for free, maybe just fix this one or offer some assistance with the expense. Two microwaves in 6 years? I will find another brand next time. Reliability, durability, and customer service are all oxymorons when it comes to KitchenAid microwaves.

When I pulled the top rack out to unload it, the left side collapsed without any warning, spilling dishes and glasses down onto the crockery in the bottom rack and out onto the floor. When I looked for the cause, it was obvious that one of the two flimsy plastic “spring” pegs that retain each wheel of the upper rack on its axle had broken. This allowed the wheel to pull off the axle and thereby allow the entire left side of the top rack to collapse. It seems to me the axles on the rack adjuster (part number W10350376) are very poorly designed and is not made as solidly as the wheels on the lower rack. This is despite the fact that both upper and lower racks are of the same dimensions and so to me as an average consumer, both should be able to support a full load of dishes.

Our KitchenAid refrigerator (Refrigerator model KRSF505ESS) did not perform in less than a years time. It was still under warranty, but the customer service experience with the Whirpool Corp. has been terrible. Hours on the phone... Appointments made for service were canceled in the headquarters. Never checked with the repair people. It has been almost a week that I have been dealing with the problem... Never want to deal with this company again! The fridge still is not fixed!

KitchenAid Superba Electric Double Ovens - We recently purchased the above ovens. They have never worked correctly. There have been four or more service calls. They have replaced the sensors twice. They have replaced the mother boards twice. Each time, the serviceman is hopeful the repairs will work. They have not. Last night, the lasagna took 50% longer to cook as our guests waited. We discovered the oven was actually at 345 rather than the 400 it was set at. A call to KitchenAid was of no help. They said they had a record of only one service call and seemed very unresponsive. A bad product with worse service!

We bought our house in 2004 and immediately started anew with appliances, granite etc., in our kitchen. I chose KitchenAid because I owned it years ago and had great success. We bought the most expensive dishwasher, microwave, slide-in stove and trash compactor available, thinking it would last. As you know, this stuff isnt inexpensive. We purchased the convection slide-in stove (KESC308LSS0), which died on Thanksgiving Day amid turkey cooking. A halogen microwave, which died six months ago and had to be replaced with a convection microwave that sounded like a bucket of bolts until repair, arrived under warranty one month later. The dishwasher has plastic tabs in it on the slider for the rack that break and fall into the motor. We repaired this ourselves twice with new motors and rack sliders, which now have been redesigned without the plastic tabs. We needed a part for the stove but it is discontinued, so we will have to live without it. Thankfully it is just cosmetic. We await a new control board for the oven as we speak and if we are lucky, it will work; if not, we will have to pay someone to fix it. My point is 8-year shelf life? Discontinued parts? I will never buy KitchenAid again. If we had had to pay someone to fix all this stuff, it would have been very expensive. I am really disappointed.

$6ooo KitchenAid fridge doesnt work--again. Twice in less than 2 years, it just stopped working. Everything stopped. First time had it repaired for over $800. Thinking of replacing it with a model I can afford to replace every other yr. Why has KitchenAid gone straight downhill? Or did I get a Frigidaire in disguise? No one I know would take a Frigidaire. They used to be the best lol.

Absolutely ridiculous company. Todd the supervisor told me the inside of my microwave that has paint chipping maybe hazardous but even though it’s not even 5 years old it is only considered cosmetic and is not covered under warranty.

I bought all Kitchen Aid appliances in 2012. The dishwasher heat dry button has never lit up and the dishes have always come out still wet. I do not have a warranty and warranty. I was quoted $350 to repair the circuit board.... my dishwasher is a little over 1 year old.... I phone Kitchen Aid and they said no recall. When I look online I see the same complaints over and over about this dishwasher. Kitchen Aid needs to make this a recall and fix this lemon of a dishwasher!!! I WILL NEVER BUY KITCHEN AID AGAIN - THEY DONT CARE ABOUT THE CONSUMER.

We recently bought a kitchen full of appliances and have already had the double wall ovens replaced (after less than a year) and the ice maker in the refrigerator has NEVER worked properly. Kitchen Aid is a pro at disassociating themselves with resolving the problem. I have now had service on my refrigerator 4 times, replaced the ice maker only to have it still dispensing crushed ice I have neither selected or wanted. This time, they kept me on the phone for over an hour (really) as they passed me from person to person only to schedule service but not tell me that they did. Each time they come out, it will generate yet another visit if they need to order a part. AT WHAT POINT WILL YOU TAKE THIS APPLIANCE OUT OF MY HOUSE! I foolishly purchased the extended warranty for all my appliances - well this only lets the manufacturer off the hook because they push everything off to the extended plan that I paid for even if the problem occurred under the original warranty! What a hoax. LEARN FROM ME AND DO NOT PURCHASE THESE APPLIANCES.

The dishwasher was purchased in 2005. It does not clean well and requires intense prewashing of the dishes. It smells and grows mold in the door vents.

I purchased a second Kitchenaid microwave KMCS1016GSSo after my first one lasted about 11 years. My custom cabinets were built to fit this microwave and trim kit. I purchased the extended warranty coverage although this model received poor ratings. But it fit perfectly into my cabinets. I specifically asked 2 years ago when purchasing the second unit if anything goes out on microwave would I receive a replacement. I was told “yes, we’ll replace the microwave since we don’t repair countertop models.”About 2 weeks ago the lcd display digits started to burn out. I checked online and found this same model is still being produced. I called Whirlpool who’s the parent company to discuss my options since I had 2 more years on extended warranty. After escalation to 3 levels of supervisors I was told they would only send me the depreciated amount of the microwave. The terms state replace or give cash settlement. But I was told at this time they are not replacing the microwaves. This is very upsetting and breach of what I was told when I purchased the extended warranty because this model fits my cabinet and trim kit.

Purchased a KitchenAid 36 Full depth 29 CU French Door Refrigerator on June 5, 2013 and I have problems starting 3 months after purchase. The refrigerator had ice build up in the rear wall and made a loud noise. I had repair person come out 3 times. The problem would cease for about 3 months and then would begin again. The authorize repair man broke the tracks that support the freezer. Didnt know this until later. December 2014, the freezer just stop working. The refrigerator is still cooling, but it still has moisture in it. This has been a $2,399 headache. I bought this refrigerator because my previous KitchenAid lasted for 20 years, but I wouldnt recommend this refrigerator to my worst enemy. DO NOT BUY THIS REFRIGERATOR.

Salesman assured me that this was a wonderful stove, etc., etc. so I was suckered into buying it. Soon after the purchase, I used the oven... and SURPRISE - the stainless-looking knobs heated so much that I couldnt touch them! Customer service told me that this is normal and even professional chefs have to use oven mitts on certain stoves. (Can you believe that!?) After several calls, I finally got a rep. who sent me black knobs that are made of more heat resistant material. (I wasnt charged for them, so that tells you that they wanted to keep me quiet). That should have clued me in on this product. After approx. 2 months, one of the circuits went out and had to be replaced. My biggest complaint now is the dirty inner glass of the oven door. I called customer service and was told that since the appliance is more than a year old, and out of warranty, they will have to charge me a service call for their technician to clean it. The woman told me that this is common for this particular range!! (Again, can you believe it!??) I told her that this is a design flaw and there should be a complete seal to prevent this. She disagreed, saying its been like this for over 17 years!! NEVER BUY A KITCHENAID! Read reviews and take them seriously... I wish I had!

In September I purchased a KitchenAid suite of appliances as part of a total kitchen remodel. Less than four months after purchase the refrigerator stopped cooling. I called KitchenAid “Customer Care”, who in reality do not care at all, was put on hold. Call dropped two times. When I finally was able to speak to someone, the soonest appointment for service available was in ten days, meaning no refrigerator for ten days, not to mention loss of all of my food. I am furious.

We purchased a KitchenAid refrigerator (model KFIS29PBMS) with a 5 year extended warranty. We started having trouble with the unit after 1 year, in that the freezer compartment was making a lot of noise. About a year later, it started again. the problem was the freezer was not keeping ice cream hard. They diagnosed the problem to be the automatic defrost cycle not working properly. Ice would build up around the fan causing the loud noise. This time, the service technician replaced the control panel and another panel in the rear of the unit. The noise subsided, but two problems continue to exist. The unit periodically beeps (every five to ten minutes) and the refrigerator freezer compartment continues to not freeze ice cream.I called for extended service and was told they would NOT come out to fix the problem because it was already repaired. After an hour with their extended service rep, they agreed to find another service company but said I may have to pay for the repair. I have had KitchenAid products in all three of my homes in the past. The quality of their products has changed - unfortunately for the worse. When they refuse to stand by their extended service contract, then its time to find another company. After reading several reviews on this refrigerator, I found that I am not the only one who has had this problem. Do yourself a favor, when you look at a KitchenAid product in a store, just walk on by. Save yourself a lot of aggravation!!!

We have a 6-year-old Kitchen Aid (subsidiary of Whirlpool) built-in refrigerator. It is now longer able to maintain the appropriate temperatures, and the problem has been diagnosed by the Kitchen Aid authorized repair service as a defective control board. Unfortunately, Kitchen Aid (and Whirlpool) made or obtained these control boards from a factory in Japan that was destroyed by the Tsunami (this was over two years ago). Rather than sourcing this part from somewhere else, Kitchen Aid has decided to tell its customers that they are on their own. The only possibility seems to be to remove the control board and ship it to a company (Core Centric) in Illinois to have it refurbished. If the part gets lost, or damaged, or is unable to be refurbished, you are just out of luck. I assume this is the same situation for other parts in Kitchen Aid and Whirlpool appliances, as I assume the factory in Japan made more than just one part.This is outrageous conduct on the part of Kitchen Aid - I thought there was a Federal requirement that parts be available for items manufactured and sold for at least 7 years. The tsunami was unfortunate, but surely two years is long enough for Kitchen Aid to have found a way to obtain repair parts for its appliances. This sounds like a great opportunity for a class action lawsuit against Kitchen Aid and Whirlpool. There must be lots of customers that have been harmed by their action, or inaction.In our case, we will end up spending hundreds of dollars sending the control board out to be refurbished, and probably going for an extended period without a refrigerator (cant work with no control board). If the control board cant be repaired (for whatever reason), we will have to purchase a replacement built-in refrigerator, and have our kitchen cabinets redone so the new refrigerator will fit - estimated cost of that would be $10,000 or more.

Our KitchenAid Double Oven has had consistently horrible problems with both upper and lower door hinges for the last 10 years. Thank God we opted for an extended appliance warranty because after every holiday with lots of use, we need to have the hinges replaced on one or both oven doors. Our KitchenAid stainless steel 5 burner built-in cooktop with Downdraft Vent has also needed replacement four times in the last 10 years and has been repaired five times in between the replacements due to the burners failure to light, or the burning of the bottom of our pots and pans due to burner malfunctions needing the burners to be removed and replaced.

The last reviewer commented Shame on the salesperson for selling a product with known problems. However, lets put the blame squarely where it belongs - KitchenAid! When my oven failed 2 days ago after using the self clean, I thought I would contact them to see if they really do have as poor of customer service as Ive read about. Yes, indeed they do have about the worst customer service I have ever experienced. They completely fail to acknowledge the very frequent problem that their ovens fail after using the self-clean. Its all over the internet with so many documented cases, yet KitchenAid calls it an occasional failure of man made components. A clear design flaw which they refuse to acknowledge. Do not buy a Kitchen-Aid appliance!

We purchased a KitchenAid range/oven, model # KGRS505XSS approximately 3 years ago. This is a gas unit, running on propane. Since we dont have supplied gas, in conjunction with the purchase, we had installed a propane tank, and supply line. Total cost, just over $3,000. Since purchase, we have had service for breakdowns 3 times, and I am currently taking time off from work for the fourth breakdown. The machine is out of warranty. My wife is meticulous with her equipment, and we purchased this based on other KitchenAid appliances purchased (albeit many years ago). UNEQUIVOCALLY, THIS IS THE WORST APPLIANCE PURCHASE I HAVE EVER MADE! We have repeatedly contacted the manufacturer to address the issues. The local appliance dealer, KLECKNER APPLIANCES, has REFUSED to help other than sending a paid tech. to address each breakdown. They refer us to the manufacturer. In my latest contact with them, they offered a PAID WARRANTY, TO THE TUNE OF $350. All aspects of this experience have been horrible. We host a number of family functions, and my wife is petrified that this appliance will break down Thanksgiving morning! From the appliance dealer to the customer service people at KitchenAid, not one individual has agreed that the breakdowns (complete, loss of use of one or more burner, now oven non working) that this should not happen, nor has anyone offered to address the situation, other than to send the tech. for what will probably not be less than $200. NOT CONSIDERING MY COST OF TIME...I STRONGLY URGE THOSE CONSIDERING THIS, OR EVEN OTHER KITCHENAID MODELS, TO LOOK ELSEWHERE. Had I known any of this would have occurred, I would simply have bought the Wolf or Jenn Air we considered. Absolute junk!!

We bought this fridge in 2013, it looks good and has all the features that we need. We are senior citizens, so, prior to 2013, we had owned a number of fridges and never ever had a problem with any of them. This fridge is different, in 2019 the fridge stopped cooling because of the ice buildup. Repairman removed the ice, but he could not find was was wrong. Since then the fridge has not worked properly. In 2020 we placed another service call with Whirlpool (every service call cost a few $$ ).The tech suspected that there is a problem with a control panel, however he was not sure. He informed us that the repair would be quite expensive and it is not covered by warranty. The fridge is still not working properly - the cooling is on and off and we found an ice buildup under the freezer. By now we have had enough with costly repairs and persistent problems. It is time for a new fridge and we will make sure that it is not KitchenAid or Whirlpool. Stay away from these brands.

KitchenAid dishwashers control panel will turn on or off at unspecified times. It starts up at the slightest accidental brush of the panel and sometimes turns itself off in the middle of washing/rinsing cycle. My old DW was a KitchenAid and very dependable but has finally deceased. I hate this one and have had it less than three months. It is worthless and a headache to use.

We just built a house and bought all new shiny appliances, including a KitchenAid refrigerator side-by-side, counter deep, very expensive. On DAY 1, the freezer temp was raising, we kept lowering it back to 0 F. On DAY 2, it doesnt go below 16. Now day 5 and its 32, and doesnt respond to pushing temp control down. Technician may come tomorrow. Meanwhile, food will start spoiling. Also, no instructions came with it, except how to install. Gee, thanks! NOT BUY THIS!

11 mos. old side x side SS KitchenAid fridge stopped making ice. Whirlpool/KitchenAid Customer Service gave name and phone for our local authorized KA repair service. Fantastic response from service folks, but ice jam was caused by faulty evaporator - replaced. Next day, water all over kitchen flooring - serviceman came and left to order new ice maker. Installed a day later. Next day, water all over flooring again. Service came, contacted Whirlpool Service Tech who told him to replace the whole freezer door. Done 2 days later. That night, water all over the floor and entire mechanical portion of ice maker frozen so could not work. Next day, new water valve installed. That night, no ice. Next day water tubing siliconed. That afternoon, water dispenser wont shut off as the little valve finishes calling for water. Service guy came.Going to conference with his owner and Service Tech at Whirlpool... Service tech tells him to install a tiny shim under the freezer door washer. Done. That evening (3rd visit by repairman same day!) water flooding flooring once again. We have a lemon, but appears that we ALL have lemons. The IN company that sold me this suite of appliances by KitchenAid has now - 11 mos. later - stopped even listing them as products on their gigantic website! Another telling facet. Call to Whirlpool customer service - refusal to consider replacement. Wants another part installed. Were steaming... with no ice maker and now not even any drinking water. Were on a well!

My husband and I bought this KitchenAid Dishwasher, Model# KDFE104DSS1 Serial# F52627380 in July 2015. It has not been cleaning the dishes properly for the last 6 months. We called KitchenAid and they stated that it was out of warranty and we could buy a new warranty for $350.00 and it would cover the dishwasher for another year. We spent over $600 for this dishwasher and bought it because of the name. My husband took the dishwasher out and pulled it apart and (after speaking with appliance repair representatives and the internet) figured it was the pump motor bearing. He went to the appliance part store and got a new motor, installed it and it worked. How can a dishwasher pump motor break after only 21 months and the dishwasher is only used twice a week? I would never recommend this dishwasher or any other KitchenAid product to anyone. The customer service only wants to sell you warranties.

We purchased a KitchenAid dishwasher and wall oven 3 years ago. The dishwasher has been serviced 4 times and oven 5. I am very disappointed with the quality of the parts used in these appliances. I will not buy another KitchenAid appliance again unless it comes with a 10 year warranty.

We had this oven when we purchased the house and it was perhaps the appliance that was least used. Over the past several months we have been getting an error in the control panel F6E0 - Lost Communications. The error would sometimes solve by itself, but this time we waited for about a month before calling a technician. He told us that the control panel would be $700 and the problem may be solved. It may require another control panel replacement which is in the $200 range.Why would Kitchen Aid design products that would last for 5 years when the good old Electric ranges with much less electronics lasted for 20 years. Where is quality? Where is reliability? I perhaps should not blame KitchenAid alone on this. Since we are all demanding (or receiving) products that look more like a computer - we replace it as often as a computer and trash the old ones in China. Further, they declined to post my review on their website - Sure they dont want to see it on their site!

KitchenAid needs to do a recall on this dishwasher. We have required repair to the top rack tracks on the left and right sides! The circular piece on the track that pops into the dishwasher rack keeps breaking. I am now going online to find replacement parts to (temporarily!!!) fix it myself. When I asked the repairmen who covers KitchenAid warrantees about the rack, he said he had not seen problems so I showed him the hundreds of comments and reviews from people who hate this dishwasher for this very reason. KitchenAid does not care and they can forget this customer forever.

It seems that the designers of Kitchen Aid ovens and refrigerators have a disconnect with the manufacturers.. They look like well made products. They behave like cheap imitations. I am not pleased.

I echo what others have posted about Kitchenaids KFIS29 french door refrigerator - a total disappointment, buyers remorse, and Whirlpool must spend a lot of time and money making sure the people who answer the phone at their Customer experience Center are extremely polite while offering no solutions. From date of installation, Aug. 2013, the fridge never kept beverages and food in the upper unit cold, regardless of temp setting, the freezer simply could not keep items frozen, and the unit is loud. I chalked this off to the ill effects of being energy efficient. In the summer of 2014 I placed my first service call because the ice maker stopped making ice (never made much to begin with), the already high noise levels had increased, and the upper unit would not get below 43 degrees. When the repairman arrived, there was nothing I could tell him about the unit that he was not already very aware of. I was told I needed the kit and naturally the kit had to be ordered and I was told I had to call a special number at Whirlpool and order the kit. What an ordeal that was. In the mean time, the fridge started making a very loud sound like an impact hammer. Repairman can back out and found a huge amount of ice build up on the evaporator. The fan blades were hitting the ice causing the noise. Ice removed, problem solved, at least for a while. A few days later the the freezer was frosting up so another call to the repairman. The freezer door gasket was faulty and had to be corrected. Finally, the parts needed to fix the ice maker situation arrived. The kit was to correct the issue with low ice production, frost build up between ice maker and rear of the fridge, and to correct the problem with water dripping down and onto the evaporator coils and freezing. The control panel and a couple of other parts were also replaced. All good? Not exactly. The fridge still was not cooling, water was leaking from ice bin, and the noise level was still very high. Trying to get this thing fixed within warranty period, I call for service once again. The repairman and Whirlpool tech center ran tests and determined I needed a new evaporator and several other parts related to the cooling system. I called the Customer experience Center and requested a new unit. I was politely told that I had not had enough problems to warrant a replacement and that as long as the unit was + or - 5 degrees of the recommended temp settings (37 upper / 0 freezer) it was considered acceptable. Do not know about you but 43 or higher degree milk is not good and ice cream is suppose to melt after you take it out of the freezer. I was told by a Supervisor that since I had experienced some problems with the unit they would extend my factory warranty for six months. I was told if the parts on order did not correct the issues we could talk about a replacement then. OK, all the parts came in and were installed. Things appeared to be good for about two months except for the fact that around 37 degrees is as cold as the upper unit appears to be able to do, 34 would be my preference. In mid Oct 2014 I noticed low ice production, the noise level increasing, water dripping from the ice bin again, and there is frost building up again between the ice maker and back of the fridge again. I called the Customer experience Center to discuss replacement. I was told that since it had been more than 30 days since the repairs I would have to have a repairmen come out and and get on a call with tech support and diagnose the problem and oh, by the way, the unit is no longer under factory warranty. I advised that I had been told and assured that my factory warranty had been extended for 6 months. I was basically told that I was not told that and it would be impossible for that to occur. When I provided the name and date that I was told the warranty was extended I was told there was no one there by that name. It should be noted that only two people live in the house and thus it is not like the fridge is in a constant state of opening and closing and so on. To sum up, I have had to take off work 7 times for the fridge to be looked at and actual repairs to be made. I have absolutely no confidence that any further repairs will produce long lasting results. Looking at the dates of comments about the KFIS29, it appears no changes have been made to the fridge since people are reporting the same problems on units recently purchased as people who purchased them a year or more ago have experienced. If you are looking for a french door fridge you might want to not have this one on your short list.

After a year and a half dealing with a malfunctioning refrigerator (floor model), Whirlpool agreed to replace it with a brand new upgraded model. I am impressed with their customer service. Its been about 2 months and the new one works like a champ! Thank you Whirlpool!

After sending a number of letters to Good Deal Appliances and Whirlpool along with a number of conversations, they have agreed to order me a new refrigerator at no cost to me.. It should be delivered the end of June.

Each time I bake, I notice the bottom layer of the food is not baking, even after an hour in the oven. If I attempt pizza, the top is cooked. However, the dough underneath is raw pans. I am very frustrated. I bake daily and am wasting a lot of food. We have tried everything theyve told us to do, but yet still the top layer is being dried out and the bottom remains raw. Does anyone else have the same problem or had it resolved?

Purchased KitchenAid dishwasher about two years ago thinking we were paying more to get a quality product. It has been instead inferior and troublesome. A long series of problems began from the start. Crooked footings that made it more challenging to install. Leaking door seal that needed to be replaced. Leaks from some undefined location that require we use and empty a drip pan. Plastic wheels breaking and not staying on track (dumping the full tray into the well) when sliding in full trays of dishes. Poor cleaning compared or prior cheapo washers. Flatware trays that wear out easily even while trying to be careful, and now to top it off, the unit has stopped rinsing the dishes entirely. What a huge waste of money!

Purchased subject refrigerator in May, 2009 from Sears for $1,650. Over last several years several parts have fallen off - interior light cover, crisp cover, freezer drawer handle. Last week we came home from vacation to find temperatures in freezer compartment above 50 degrees and in refrigerator above 60 degrees. Probably $2-300 of food ruined.I scheduled service call through the KitchenAid website. Service rep came out, pulled refrigerator from the wall, pulled off the back panel, and announced that a copper cooling tube had cracked... leading to loss of refrigerant and failure of the compressor. As a KitchenAid authorized repair provider... he could get the ~$400 cost of the compressor covered under warranty. I would have to pay, however, $99 for service call plus another $650 for 2 hours of labor.The repair tech explained that a design flaw placed the copper tubing in the drain pan area exposing it to continual moisture and heat ultimately eroding the tube until it cracked. I dont think failure of the compressor at 8.5 yrs is reasonable. My appeal to KitchenAid fell on silent ears. In addition to the poor durability... I suspect there is some collusion between KitchenAid and the authorized repair service organizations. $650 seems excessive for 2 hours labor. Guess if I have to use an authorized service to get warranty coverage of the part I dont really have much choice.

KitchenAid Model KUDS30IXBL Purchased from Lowes 3-29-14. Within a few months of purchase, the top rack wheel broke off. Within 2 years, it would cancel and drain within 15 minutes of start up. This began just before Thanksgiving. :( Repairman came out since we purchased the warranty and replaced the rack holder with new metal parts and the front computer. First load of dishes after repair, it cancelled and drained within 15 minutes of start up. Id rather go back to old fashioned nobs and dials.

We bought this KitchenAid Range in December 2015. One year and 2 weeks later the oven stops working on Christmas Day. No longer on warranty. This is the worst appliance I have ever owned. It takes a long time to preheat and the bottom baking drawer doesnt seal well. I wrote an email to KitchenAid customer service and have not received a response. I hope this review prevents others from buying this expensive, undependable range. This is a real lemon.