I purchased a KitchenAid 42 Built-In refrigerator through Western Appliances (located at 1976, W San Carlos Street, San Jose, CA 95128). Within 1 year the right door would pop open after closing. I called Western Appliance first and they said they can’t do anything and I should call KitchenAid directly. I called kitchen-aid and they sent service technician, but it didnt fix the problem. In last 1 year they have sent service technicians almost 6 times and the problem still persists. After paying $8389.31 I am using a duct tape to keep the door closed, otherwise the food will go bad.I would like to get either my money back or product exchanged for a good one. Customer service said that they have sent my compliant to Pex department, but they didn’t give me any assurance on when it would be replaced. For last 1 year I am tired of calling them, getting a service scheduled and then staying home from work for the service technician to come home. They have changed hinges, they have even changed the door, but the door still pops open within seconds after closing. Here are more details on the fridge. Model Number: KBFN502ESS Serial Number: **Purchase Date: 02/14/2018

Extremely disappointed that our Kitchenaid microwave magnetron has failed after only 2.5 years and requires $325 to repair (65% of the purchase price new). We have never put metal in the unit, which, after researching, appears to be the only possible operator cause of failure, meaning a part that is reportedly supposed to last 22 years is clearly defective from the factory. Service staff on the phone have been quite kind and sympathetic, but unable to help. They encouraged me to email the company directly, which I have done with the above verbiage, requesting explanation of their policy to not cover this under warranty, especially after seeing so many other people complain of the same issue. The company has not responded. The service tech who diagnosed says hes seeing this more and more, as the appliances are being built less and less robustly.

We purchased our KitchenAid dishwasher model # KUDS301XSS in February 2012. We previously owned a KitchenAid for 18 years and NEVER ever had a service call on it! Now this new one is less than 2 years old and the rollers on the top rack have broken (they are plastic). Then when I set the buttons to run the washer, it would act like it was going to start, then cancel and drain! Found out today from the repairman that this is a common problem. The pump is out! Says this happens frequently usually within the first 5 years! Thankfully I did purchase the extended warranty but on a dishwasher that cost nearly $1,000 one should not have to! I will NEVER purchase a KitchenAid again! Also, bought KitchenAid Refrigerator a year ago. And have already had to replace the ice maker and had a service call about a leak in one of the hoses! So disappointing!

I had my KitchenAid built-in convection oven replaced because the oven interior paint chipped after cleaning. My replacement unit from KitchenAid has the same issue. KitchenAids take on the problem is Too bad, your warranty is over. Great $3,300.00 investment.

We installed all KitchenAid appliances in our new house which we moved into on September 3, 2014. The microwave/convection appliance (model KBHS179BSS00) failed completely after three days. The store where we purchased it RELUCTANTLY replaced it. That unit worked only in microwave mode. In convection mode, it would not finish a cycle and had to be reset over and over to complete a cycle. KitchenAid replaced this one, but it froze up and could not be cleared to use it again. On December 22, they sent a third one and it also froze up. Today they replaced the entire keypad and electronic motherboard, but it would not work at all. They put the old part back and it is working right now, but they are going to order another new keyboard, etc. The vendor has washed his hands of the problem, so we are at the mercy of KitchenAid. They did tell us they would replace the entire unit again if the new part fails.

Ive had this dishwasher model KUDS30iXSS4 with stainless steel tub for 5 years and the only way to get dishes clean is to set it for pot scrubber and on the longer cycle. The top rack has plastic wheels to roll it in and out that completely broke off so it cant be used. Replacement parts are over $135 and I dont know if I can fix it myself. Ive had dishwashers last 15+ years with 0 problems so I think this one isnt living up to expectations. I bought the stainless tub because I thought it would last. I can see from these reviews the top shelf wheels are a major design fault. Many complaints about the plastic wheels breaking off as well as other plastic pieces failing. When I replace this and Im sure I will have to, I wont replace it with another KitchenAid.

KitchenAid® Superba® Series EQ Built-In Dishwasher - KUDE40FXBL1 - Like many others in this column, we spent a bit more money to buy a Kitchenaid dishwasher, thinking that the quality was better. The delivery date for our dishwasher was April 26, 2011. As many have noted, the wheel system on the upper racks continues to fail. The plastic tabs that hold the wheels onto the dishwasher rack adjuster breaks, allowing the wheels to come off and ultimately leading to the upper rack dropping down on top of the dishes in the lower rack. On April 7, 2012, a few weeks shy of one year, and just before the end of the full coverage warranty, we had the dishwasher rack adjuster replaced for the first time by Sears technicians (since the machine was purchased from Sears). In January 2013, two of the four wheels were falling off again and allowing the rack to unexpectedly drop from the upper rails. After much complaining to Kitchenaid, they agreed to send replacement parts (2 dishwasher rack adjusters, one for each side, part number W10350376). The new parts are exactly the same as the two sets of dishwasher rack adjusters that failed in the past. I had hoped that Kitchenaid would have made a design change to the parts by this point in time, but it appears as though they have not addressed the issue. I will be replacing the parts by myself, and if there is no change in design, it looks like this may be an annual task. If anyone knows of a solution, kindly advise.

11 months into the purchase of our KitchenAid French Door Bottom Freezer, water started leaking onto our NEW hardwood floor, from the bottom of the freezer. Because of how new this was and no VISIBLE problem, we assumed it was an ice cube that dropped out, or something from the filtered water spout on the fridge. At 12 months, we investigated further and noticed the ice build up on the bottom of the freezer. The water was coming from here. The warranty on this had expired, of course. But, who could imagine that a pricey refrigerator such as this would only last 1 year? We got this repaired at our expense thru a certified dealer, so any other warranty would still be valid.Well after keeping careful watch on the bottom of the freezer, and scraping ice when we could, we have the very same problem again, a little more than 1 year later. Thick ice now, and of course water coming from the bottom. It seems this problem is systemic to the design of this product. This is not satisfactory to the consumer!!!

I had no idea that the quality of the KitchenAid appliances had such a low standard. This is the third time that I am having problem with my dishwasher. Last year, I spent $120.00 on the door hinge and now problem with the dishwasher not working at all. I called KitchenAid and was informed I will either need to spend another $300 to fix the unit, or purchase a one-year warranty and pay $275.00. Unfortunately, I also have a KitchenAid refrigerator that so far I had to spend over $600 in the last 3 years for repairs.Do I need to keep on wasting $500.00 every 6 months with further service calls and parts? Why would KitchenAid make disposable appliances? They will need to disclose to consumer at the time of the purchase that appliances made by Whirlpool and KitchenAid are disposable, and every year we need to replace them with a brand new unit. KitchenAid is responsible for taking care of my dishwasher. I can no longer invest more money on the defected appliances made by Whirlpool and KitchenAid.

Its terrible! I bought this because I didnt want to clean a filter. The dishwasher worked at first and then it started acting up. Issues we thought were with the door not being completely closed but that wasnt it. I bought the top KitchenAid at Sears and we are hand washing our dishes. Wish we kept the old Bosch.

KitchenAid did not accept responsibility for object left in drain line at the factory. Ref. Model # KRFF507ESS01, Serial # K62811944. Constant freezing and leaking into bottom freezer. Finally KitchenAid repairman found orange object lodged in the drain line. Cost $190.95 and a year and a half of awful freezing problems. Do not buy KitchenAid Refrigerators.

After six years it kept powering off. Used their certified repair company and after 9 service visits over four months they finally deemed it unrepairable. Countless hours wasted on the phone and waiting for repairmen. Only offered a 40% discount on a new one but had to pay in full in advance. Replacement arrived damaged after 4 weeks. No refund possible. Still waiting four weeks later and after 6 months still don’t have an operable refrigerator.

After a thunderstorm and lightning storm our power went off. When the power came back on we had no control board lights - none. Oven not working. Called repair man - waited 2 days for new power board and replaced it. Same thing - no control board. Now he says he needs to change the control panel boards because he gets no power out from the power board he changed out that supplies power to the control panel on top. Well about $200 for a board he changed and they want another $400 for the control panel if we decide to order it. Those prices are w/out labor costs. Min $85 just for call out. Even if I replace this part that is no guarantee that the oven will work again. I could spend as much money as it cost me originally to buy it. It was not cheap for the Kitchen-Aide Superb gas range when I bought it. I can remember when people would replace ovens/ranges just because they wanted a newer bigger one. Not that anything was wrong with the one they had, they just wanted to replace something that had already given over 25 years of service and was given to someone else just starting out in life. Where is the quality of workmanship that used to be in the things that we build and buy? It seems like today the young people have been brainwashed into thinking that when something breaks it is to be thrown away and replaced. I guess the manufacturers have succeeded in instilling a real throw away society in our youth. It dont work, throw it away because it will cost you more to fix it than its worth. Rule of thumb should be if something is going to cost you about 50% of what it originally cost to buy it --- then throw it away. They dont make anything like they use to.

We purchased our KitchenAid dishwasher three months ago. We have had at least two previous dishwashers which were fine. This model KDFE104HPS O leaves water on the dishes and the door. We had two repairmen look at it. The most recent said there seems to be no problem even though the dishes do not dry. He stated that 1) The stainless steel models seem to have that problem; 2) We need to get the water hot before starting the dishwasher so it does not lose the first cycle heating the water; 3) We should use a special rinse agent to aid the drying and 4) We should use the extra dry cycle. In addition, there is an odor that smells like a wet blanket and I think I have even smelled mold. I have owned five dishwashers over the years and have never had this problem. The solutions provided by the repairman actually will cost us more money to run the machine. The only good feature is how quiet it runs.

My parents used KitchenAid while I grew up, I have been their customer myself for almost 50 years myself. My stove is over 20 years old and the only thing I’ve had to replace is the element. Excellent products!

Our compressor is broken on our refrigerator. The tech who came to repair it said the problem is that its a faulty compressor. This happens frequently, he said, and the company that made the faulty compressors that used to go into KitchenAid refrigerators went out of business a few years ago. One would think that if KitchenAid was using a part that it knew to be faulty it could at least give a discount on parts and/or labor when the part fails. Considering the cost of refrigerators today, its very disappointing that KitchenAid would allow customers to be charged an arm and a leg to replace a sub-par part.

When I purchased my dishwasher, I was told that KitchenAid racks were guaranteed not to rust or break down. I purchased my model, serial# kuds03ctss on 11/21/2007 and its racks are doing just that, causing rust stains on my silverware. When I called in repair, I was told, You must talk to the manufacturer. Thats not something we can handle. Well, I am talking to you. This was one of the big selling points of your product. Will KitchenAid stand behind their product and replace my racks?

KDRS483VSS - DO NOT BUY KITCHENAID RANGES!! They dont know how to repair them and their policy is not to replace them but to repair them. I am talking about an $8000 dual fuel range that I have waited years to purchase only to find out that once it was delivered the only thing working properly was the gas top. This is a very classy looking expensive piece of JUNK metal. The hinges on the large oven dont pull the door closed enough to turn off the oven light and you have to press the door in to turn light off. I now have no working ovens at all and this was through the Thanksgiving Holidays. No one cared!!! The oven shows several error codes and now just does nothing. I thought that KitchenAid was a reputable company but that is not the case. This is a known problem with these units. After many complaints still no results!!

They honored the warranty conveniently. The glass top is easy to clean and it looks good in the kitchen. The convection oven heats warmer and preheats much faster than the conventional oven so I have to decide which recipe to use for what oven sometimes.

March 10, 2016 we bought a Kitchen Aid dishwasher from Home Depot. The earliest they could install was March 15. The installers stated the hole was too tall and we needed to remove the tile to shorten it; yes there was a dishwasher in the hole so why couldn’t this one fit? March 23 the second installer arrived, opened the dishwasher and said Your gasket is damaged. You need a new gasket. The gasket around the dishwasher had a large hole and a tear. After many phone calls and much discussion Home Depot stated the dishwasher would be replaced by Kitchen Aid/Whirlpool this week. During all this nonsense, starting March 10, we stated repeatedly we are having 40 people in our home on April 2, we must have this installed. Of course, no problem, you will have a dishwasher before April 2. March 31 arrives, no dishwasher. A representative came out to check that the dishwasher was really damaged. We call Kitchen Aid and speak to a manager, “oh well we just got notified of this on 3/29 there is no way we can get it to you this week.” I assume this is not true because to get the dishwasher replaced the permission had to come from Kitchen Aid March 23. Needless to say after many, many phone calls and 3 service calls I still do not have a dishwasher. Buy from Home Depot & Kitchen Aid/Whirlpool at your own risk.

The control panel of my double wall ovens periodically puts out error codes and the only way to turn off the oven is by turning off the circuit breakers. Six months later, still no service. Multiple calls and run around by KitchenAid and the Extended Warranty company.

I like the layout and size of my refrigerator, but the side-by-side doors don’t work well. The left one has to be pushed hard to close and frequently hangs open. Also, the water dispenser inside the left by the spine of the door requires two free hands and has too much pressure, usually splashing water around the inside of the refrigerator.

We have the big side-by-side stainless steel model, purchased in 2005 for our new home. We are in the same situation as the previous reviewer. The circuit board was removed and taken for repair. The problem is that the part is no longer available, so they are refurbishing them and must have weeks of backlogged work to do to fix them. We are also waiting on A&E. Unfortunately, they dont give you this information. They say the part is on backorder. Hello, its not on backorder. There is none.KitchenAid and Whirlpool are big companies and they should order some circuit boards because there seem to be an awful lot of unhappy customers losing food and waiting weeks or months for the repair to be done. If you have one of these big units, you can only leave the door open for a couple of minutes maximum. If you need to clean, remove the shelves or drawers and close the doors. Otherwise, the alarm will begin beeping and within days or weeks, the circuit board will fry. This is a known problem and a recall should be conducted to replace the offending parts on these units!

I bought a new French door with bottom freezer refrigerator in July 2010. I had continued problems with the seals on the French doors and the doors not closing properly. Also, the ice maker is freezing over. After 4 warranty service calls, the problems were never fully resolved. Now, we have water which flows into the freezer compartment and freezes on the bottom. Once its full, the water flows onto our wood floors. This was a fairly new model for KitchenAid at the time of purchase and I would recommend do not purchase this style. The ice maker storage in the door is heavy and the doors do not seal properly, leading to a host of other issues.

Our stainless steel, French door, KitchenAid refrigerator is a year old. The ice cube maker stopped working, so we had to have a service person come out. The diagnosis is that the ice maker broke, due to ice build-up. The part is under warranty, but the first service charge is $189.00 and they have to come again after the part is ordered. How can they charge to fix a part that is still under warranty that broke because it is defective? I will never buy from KitchenAid again.

Purchased our new home in 2011 with this top of the line upgraded microwave. A total piece of JUNK. The heating element has broken 4 times. We are ready to go after KitchenAid. We contacted them previously and offered no help. We are not paying to fix this for a 4th time in 5 years. Crazy! We will NEVER buy a KitchenAid product again or recommend to anyone.

We purchased a new KitchenAid side x side refrigerator model KFIS29PBMS00 in late 2013. The cooling system failed in July 2014. We have had 9 service calls to date each requiring a 1/2 day of our time waiting for the appointment at home. The freezer has failed totally 3 times and the refrigerator then fails a few days later. We have lost our food three times and had damage to the floor as a result of the ice maker defrosting. Our last service call replaced the last operating part, and it failed in three days. Today, KitchenAid will require 7 to 10 days to determine what to do. And if they decide to replace it, another 2 or more weeks. So we have no refrigerator again for at least a month!!!! We are not happy.

Bought a $330 microwave and the thing has been nothing but issues. This broke, that broke and the repairmen are great. They worked to fix the issues fast but the thing still is an expensive product and its complete garbage. Will never buy from them again.

I remodeled my kitchen, and purchased the Kitchen Aid Duel Fuel Range in March 2014. I used the oven for the first time to bake chicken on June 9, 2014, and the INSIDE GLASS TO OVEN DOOR SHATTERED!!! I called KitchenAid, they will pay to replace oven glass with same type of glass. Does this make sense?! I questioned it, and they said to speak to the repair company.

When I had my brand new Superba Microwave Convection Oven installed, it did not work. The light came on and the timer counted down as if the oven was on but the microwave never turned on. The manufacturer would not replace it and I was furious. The warranty only covers repairs. It never worked from day 1. After three visits by repairmen over 7 weeks, the broken part, the appliance manager was installed and it worked temporarily. Then a few weeks later, the same thing happened. My builder was disgusted and took the oven out and gave me a brand new model (Whirlpool/KitchenAid wouldn’t). It was the same model but a brand new unit. After a few months, I had a similar problem and the repairman came out. And guess what, it’s the appliance manager again. I do not want this model back in my house. I am struggling to get another model as I have no trust in the Superba model. It is a Superba piece of crap.

Our KitchenAid stainless bottom freezer refrigerator stopped working on 5/25/13. My husband called the warranty department on 5/28/13 (KitchenAid office was closed from 5/25 to 5/27). They asked him to fax/email the warranty info on our side and instructed him to call back 2-3 business days. My immediate response was they are playing games. Perhaps we should just give up and buy a new one, no more KitchenAid... They finally gave us an appointment for 6/2/13. Who knows whats going to happen. Terrible warranty program. Its a refrigerator which is needed to keep food from spoiling and to store essential nutritious food for good health. Sigh... KitchenAid sucks.

There are many issues with KitchenAid dishwashers manufactures with the past three years and KitchenAid DOES NOT stand behind their products. My mother had the motor leak on hers after three years of light usage. I’ve had to wash dishes by hand due to its inability of dispersing water after 2.5 years of normal use. KitchenAid only offers to replace parts but wants the consumer to pay for labor, as well as house calls to fix a very faulty product. My adjustable top rack also broke at 2 years. This is a shame when people pay close to a grand expecting a quality product that should be reliable for longer than 2-3 years. My 20 year old dishwasher was far more reliable than this overpriced hunk of junk!

My wife and I bought a Kitchen made dishwasher model # KDS301XBL at Lowes store in Clermont, FL on August 23, 2011. It cost over $700.00. After about a year, we started to have problems with the control panel lights: going dim, not lighting up, etc., then the ceiling lights in our kitchen started to blink and the circuit breaker clicked off... We then called a repair service who replaced the control panel. Within 3 weeks, the panel started to leak water down the front of the new control panel unit. We called the service tech again and he said that the first tech should have replaced the vent and deflector because that is why the water was getting into the control panel causing it to short circuit. $130.00 spent on the first visit and $130.00 on the second visit all for a dishwasher that was not near 3 years old. This D/W has a control panel problem and should have been recalled. There is a class action Lawsuit in the USA and one in Canada also. Avoid this D/W at all costs ....

KitchenAid has been my go to appliance ever since the first used dishwasher I purchased 30+ years ago, still working when I finally decided to upgrade it after 20+ years. I had it for 20 years, and it was already a used item when I purchased it. So that was my first introduction to KitchenAid and I have depended on their quality appliances ever since. I have not been disappointed with my all KitchenAid kitchen appliances for my oven, refrigerator, and dishwasher.

I own a KitchenAid gas range Mod. KGSS907SSS01. Its only eight yrs old and I’ve only had problems since I got it from self-cleaning (which I decided not use this future anymore) because I was just wasting my money every time I use I had the same black down and paid for repairs, oven that doesn’t heat up or is inconsistent to cheap top insert elements the brick easily (i.e. insert for large left burner) it just fell apart while cleaning... I would not recommend anyone to buy this model thinking you are getting top of line. PLEASE STAY AWAY!When I contact Whirlpool for help or tip on how to replace parts myself they rudely offer me to contact their tech repair person to come to my place and basically ** me financially with high prices to repair my unit that is all I’m left with. I feel I paid high price for this unit and I expect to get better response from Manufacture since they are aware of the issues with this range. I’ve come across many complaints about this model As I searched for solution on web. Again, stay away from KitchenAid/Whirlpool ranges.

We just completed installing a new kitchen, with all new appliances, cabinets, wiring, etc. as of December 2011. On February 4, 2012 while cooking a single potato, we looked at the KitchenAid microwave (Model KHMS2040WBL-1 Serial #TR 1 25 10840) only to discover that it was filled with flames. We pushed the stop button and the flames went out. The instructions screen continued to flash sensing, sensing until I unplugged the device from the outlet. Upon cleaning the microwave oven, we found that the potato was reduced to a small pile of glowing black carbon, the glass turntable was blackened and cracked, the plastic spindle upon which the turntable sits was about 50% burned away, and the paint under where the potato had been sitting was burned down to the raw metal.Reading the instruction booklet, I found that the device is supposed to sense when the food being cooked is giving off steam, and then shut itself off when no further steam is sensed. Obviously, this function failed.I called the KitchenAid customer service line (1800-422-1230) only to be transferred to the Safety Department at Whirlpool, the corporate owners of KitchenAid. After explaining my experience, the representative Timika ** offered to send a repair service to my house. A repair person from A&E came, agreed that there had been a fire and told us not to use the appliance again, because of consumer neglect. What the neglect is a mystery to me. In summary, Whirlpool has refused to cover the damage to the appliance even though it was manufactured in June 2011 and was still under the original warranty. I have filed a complaint with the Federal Consumer Protection Agency and the New York State Attorney Generals Office of Consumer Fraud.I am completely dissatisfied and angry with the Whirlpool response. They seem to want to avoid responsibility for (and resulting recall) a failure of the electronics board in this appliance. I have found the website ** which describes a class action suit over fires in KitchenAid dishwashers, also apparently due to failures in the electronics panel of those appliances.

My 7 months fridge is broken since end of January, high temperature in fridge and freezer area. Service man come on Feb3, run diagnostic test and left. He said it may need some parts. Called him next day that is not working. I was told no parts in stock, 3 weeks later serviceman show up with no parts and starts to look for leaks, found couple, fridge still is not working. Your warranty doesnt tell you when they will replace fridge. I was told 21 days then whenever serviceman will say it is beyond repair. This brand name doesnt stand for quality or consumer satisfaction. Still waiting for parts and no guarantee when it will be fixed or replaced.

Two year old, top of the line dishwasher, was not filling with water. Repairman came and said the water was pouring out of the motor pump assembly which needed to be replaced for $412.00. I live alone and run the machine 2-3 times a week. I am replacing it with a Bosch since this happened even before the much-reported control panel failure and broken top rack.

Two years ago, we brought 5 items from KitchenAid. Basically, we spent over $10,000.00 and we have nothing but breakdowns. I did not extend our warranty as this would cost us over $800 a year plus I thought. Why buy a warranty as I should be buying quality? Well I was WRONG. First, the Refrigerator had problems, but they were able to fix that (in the first year). Second, the range kept clicking. That took two service trips (first year). Third, cannot remember actually but we had a problem with the double oven. Fourth, the refrigerator was leaking and ruin by built in cupboard as we did not realize the problem straight away (second year), pay just over $200 and had to put one of those metal door plates over the bottom of the cupboard as it was soak so had to cut the bottom off.Fifth and last I hope, press self clean on oven and you guessed it, burnt out the oven. Cost of repair nearly $900. When I spoke to customer service, they told me basically, Tough luck. You should have brought the extended warranty. I am finding out that this is a problem with Whirlpool self clean ovens. But my argument is that this feature does not work so I should not be held responsible for this. Customer Service answer was YOU SHOULD have BROUGHT THE EXTENDED WARRANTY. So beware. If you are thinking that buying KitchenAid is Quality, THINK AGAIN. Will never buy or endorse KitchenAid again unless they step up to the plate and recognize their mistakes. Really, why buy quality if they can only support it with 1 year warranty (thats a red flag)? Because every major kitchen appliance from any brand gives you 1 year warranty. Thank you for reading this. Now you know the pitfalls.

We purchased a kitchenaid dishwasher kude60hx 18 months ago. We purchased the extended warranty with it. The dishwasher pump clamp failed and drained a large amount of water on my hard wood floors. I was at home which saved me from lots of damage to my floor. Its amazing how much damage could have been done. A and e came out and replaced the clamp and the motor which failed from the water. A second motor was needed because the first would not work. Another one was ordered and they came later that day to replace it. Dishwasher still not working. Now a control board would be needed. Part was ordered. I had to wait another week to get that. The new control board was put in. Dishwasher still not working. Now a wire harness would be needed. That part was ordered - or so I thought. It would take 3 days. I called on my appointment day. The part was not in. They would be back in a week to put in the wire harness. The day before the appointment I called because I still did not have the part. I was told that was ok, they were bringing the part. The appointment day arrive. The tech arrived and asked me what was wrong with the dishwasher. He did not have the part. It was never ordered. Now I have to wait a week for that part. I will never buy a kitchenaid dishwasher. Its amazing the damage that can be done by the pump clamp failures. I called kitchenaid to complain. They could care less. I think a class action suit needs to be started. The part that fails costs several dollars. A and E has been a challenge. 4 visits and still not working. Its a shame. No one cares. No one is responsible. Its amazing the junk that we as consumers purchase in good faith. Never again will I buy from hh Gregg, A and E appliance or kitchenaid.

We bought the KitchenAid Supra convection oven/microwave on 2/18/09 (model KEMS378SSS04). We had no problems until preheating the oven at 425 on 2/1/12. We heard a crash and found the interior glass on the door shattered, sending glass all over the kitchen floor.

We bought a KitchenAid KUDS30CXWH1 in 2011 and from day 1 it has been the worst lemon appliance we have ever owned. The thermal fuse (protecting the control panel) has failed 9 times! The control panel went 2 times. The top rack collapsed 3 times. Despite the fact that we scrape every dish, we have to rip the guts out of the dishwasher every 4-5 weeks to get at the filter and clean it. Out of self defense we have had to learn to do our own maintenance, which is difficult for senior citizens. Even at that, to date, we have spent 4 times on parts and maintenance, than the machine originally cost. Ive written to the CEO of Whirlpool several times, even sending letters by return receipt requested.The machine is now 7 years old and has been a nightmare for 7 years. We are finally going to dump it. We are NOT replacing it with KItchenAid, Whirlpool or Kenmore (all made by the same manufacturer.) We are not surprised to see, by reading these reviews, that KitchenAid is still putting out trash. What a pity, our previous KitchenAid dishwasher lasted 20 years and was replaced for cosmetic reasons. Something BAD has happened to this company. Shame on Consumer Reports for continuing to rate them highly, but then Consumer Reports does not have to keep them running.

I had a KitchenAid Dishwasher KITCHENAID CLASSIC SERIES KUDC10IXSS installed in February of 2012. I live alone. I run the dishwasher two or three times a week. This unit has failed on me repeatedly. It failed while it was under warranty, then it failed again right after the warranty expired. KitchenAid took care of that repair, but that repair failed again today.This units control system is faulty. I dont know if it is a design or manufacturing issue, all I know is that if you are going to spend your money on a major appliance, KitchenAid is not the brand to spend it on. I doubt I am alone with this problem. I believe a class action lawsuit should be filed against KitchenAid and that purchasers of this product should be provided with a five year parts and labor service plan at no cost.

In December we purchased a complete appliance package from KitchenAid. When delivered the first problems were damaged interior of the dishwasher, fan on the microwave was hitting on something. KitchenAid sent out a service company to fix that problem. Next the interior of the oven start to fall apart. There were crack all along the bottom and pieces of the blue enamel started to break off. KitchenAid sent out another tech. And the stove top started having bubbles show up around the heating elements. KitchenAid sent out another tech. The tech said that the stove was bad and had to be replaced. KitchenAid fought us on the cooktop saying it was cosmetic and would not change it out. We told them no way. Brand new appliances should not be doing that after only a month. They only agreed to replace the glass top. The tech told us that they are experiencing a lot of problems with this new line of appliances.The new oven microwave unit came in yesterday and the microwave doesnt work properly. The tech said that he has to open up a brand new appliance can take it apart to fix it. KitchenAid has been absolutely unhelpful. My next step is to call up an attorney! We have brand new appliances that are breaking down after a few week and the same day. I have no confidence in KitchenAid.

I bought this refrigerator in 2013 to replace a Superba Kitchenaid which I was very happy with. I loved the configuration of drawers, the french doors, the freezer with two shelves. It seemed very well thought-out design wise. I still love all these things. However, the most important thing a refrigerator and freezer can do is: keep refrigerator foods cold and keep frozen foods frozen. It also needs to be moderately quiet. One year ago we experienced problems with the ice maker and freezer. Unit began making a very very loud noise also. Over $500 later and a very unsatisfactory experience with A and E - will never use them again. There were multiple services calls which resulted in fees which they were supposed to reverse because of their error and they never did. A very frustrating experience.The unit stopped making ice again a few months ago and began to buzz very loudly. We experimented with various things: keeping the top shelf of the fridge empty, moving things around in the freezer. We began making ice in ice trays and transferring the ice to the dispenser. It would make ice intermittently. Then we began to notice foods werent frozen in the freezer. And the noise became Louder and louder and LOUDER. To the point I had to wear earplugs to bed. We are now working with a local company to see if their fixes work.Time will tell. I can hardly believe how many people Ive talked to have a similar story. It seems that refrigerators generally are junky. Something we all need. Yet they last 4 years? Our parents refrigerators lasted decades... If anyone has a recommendation of a refrigerator that could last 10 years let me know - Im pretty sure we will need to replace this 4 year old expensive model soon.

I am extremely dissatisfied and could kick myself for purchasing KitchenAid appliances. We bought a suite of six KitchenAid appliances for our newly remodeled kitchen six months ago. We installed them four months ago. Last night, I turned on the self-cleaning cycle for the very first time and woke to a kitchen full of tiny pieces of glass. A repairman will come in five days. If this is anything like the experience we had with the new dishwasher.We installed the dishwasher and I ran a load of dishes. All of a sudden, I noticed water gushing (damaged new hardwood floor), faulty part. It was three weeks before it was fixed. I ran two loads of dishes and the door latch stuck. A repairman came out two weeks later and used a tool to pick out the latch. He told my husband to pick out the latch if it did it again. I did not feel so good about that. One load and the same thing happened again. We called for repair, and it is two weeks before they can come out. We didnt hear from them in two weeks, so my husband called the service department and then the salesman. The third week, the part came in and they said the part was faulty. Now we have to wait for another two weeks before they come out and replace the faulty part. The dishwasher is working now and the oven glass exploded during the cleaning cycle. I feel like I lit a match to $10,300. I have read the comments listed and feel this exploding glass is an extreme safety issue. And to think I was so proud of my Kitchen Aid appliances. Why does this company not care about their reputation and customer satisfaction? What a headache and heartache. I wish I could turn back the clock and that money would have gone to another manufacturer that stands behind their product and cares about customer satisfaction.

I purchased $12,000 in appliances a year ago during a remodel of my existing kitchen. Since day one, the commercial gas stove has been a problem. I had more than five repairs and every time, it would start something new to go wrong. One afternoon, I thought I smelled smoke and when I turned around, the entire electronic portion of the stove was on fire. After extinguishing the fire, I called the distributor and was told Whirlpool will replace the stove immediately and we will cover the expense of the installation. That was seven weeks ago, no stove, so phone call from Whirlpool, no reciprocation for my patience. Yesterday, I was told that it is probably back-ordered. ** Whirlpool, my house could have burned down if I had not been there and yet seven weeks later, I am still waiting? Never again will I buy another Whirlpool product and especially KitchenAid. Im still without a stove in a $50K remodeling job. I have called an attorney so dont bother with a phone call.

My last Kitchen Aid refrigerator lasted about 10 years before I finally gave in and bought a new one. It froze food items stored near the back of the refrigerator. I was not going to buy another Kitchen Aid product, but the consumer report reviews led me to believe that people were happy with the product and I got suckered in. Biggest mistake EVER.I had only had it for six months and began having problems with the freezer section. Repair person came out and fixed it. Then the food started freezing in the refrigerator section. Repair man came out and changed a part and it actually worked well for several months. Now everything is freezing and this is a very expensive issue because you have to buy all new fruits and vegetables and other products that have been destroyed by the freeze. This unit is only a couple of years old and has been nothing but problems. I went online and there are people who have solutions, but they are not things a woman can easily do. Repairs are expensive. And this is a new appliance!The company should be accountable for their products. This is so incredibly frustrating and has cost me so much money. I will never buy a a Kitchen Aid product again and am letting everyone I know through social media not to do so as well. I am trying one more avenue with this company and then will take other action.

Too many details to go over all. Fridge broke under warranty. Repair guy couldnt fix. Replacement fridge left off truck for delivery. 2.5 months after initial call, still waiting for repaired or replaced $3199 refrigerator. DO NOT BUT KITCHENAID PRODUCTS.

The oven pan is cheaply made. Horrible surface. Not easy to clean. Circular with 1 lip is fine. Wire thing fits inside fine. The pan itself is tarnished and may rust out over time. Should be able to make cookies on it but it is in too poor a shape.

I purchased an oven, built in microwave, downdraft stove, ice machine, dishwasher and refrigerator. So far the oven has gone out when I cleaned it. It burned up. I had to threaten a lawsuit to get a repair person to fix it for free. The microwave has missing pieces of the time. It needs a new board. The ice machine is completely dead. My appliances are THREE years old. I have never ever seen such poor quality in my life. The very last time I will ever purchase KA.

Background: Purchased $6500 of appliances in November of 2010. Refrigerator, Oven/Cooktop combo, Dishwasher, and cabinet mounted Microwave. The only one weve not had issues with is the Microwave. Lets work in the order they are listed: 1> Refrigerator, YEAR 2 >> Freezer door would not properly close. 2 service calls later issue fixed. YEAR 5 >> Out of Warranty. Defroster drain line plugged with ice leaving the interior of the freezer coated in ice and the automatic defroster in operable. Went online, researched the issue and cleared the blockage after two hours of work. Year 6 >> Louder than usual noise when compressor running. Called my Appliance Technician, of thirty Years. Diagnosis issue as one or more bad springs in the compressor, allowing compressor rotor to contact the compressor housing. Contacted KitchenAid, explained the issue. Set up an appointment for the AM, two days later. Next day received phone call from the assigned Appliance Repair service saying they had an appointment scheduled for the PM next day. I explained I was told the appointment was for AM. They said no. They made it for the PM. Okay, right hand doesnt know what the left hands doing. Was also informed there would be a $109.00 service fee for coming out to diagnose the problem. Told them what my Technician had diagnosed. Said they would have to look at it. I asked how much the repair would be if it was compressor. They told me it would be a flat fee and wouldnt be able to quote me an estimate until THEY diagnosed the problem. I asked if the service call fee would be applied to the cost of the labor. They said no, it would be in addition to the labor. Called KitchenAid again. Asked if the parts could be sent to my Appliance Repair Technician? They said no, they could only be sent to a certified Appliance repair shop. KitchenAids definition of a certified shop is one that has a contract with them. Anyway. No other options, called Payless Appliance back and kept the appointment. Technician arrives, listens for the noise, He said the compressor was running and the only noise he could hear was coming from flap/door that allowed Freezer air into the Refrigerator to keep the Refrigerator at the correct temperature. I told him that the noise he was hearing was not the same rattling I would hear when the compressor was running. He said the compressor was running and that was the only noise coming from the unit. During the diagnosis process the Technician opens the Freezer drawer and says its not adjusted properly, and thats most likely whats causing the ice build up in the freezer. He adjusted the drawer. $109.00 later, Freezer drawer is more difficult to open and close and the noise is still there. I inquired if there would be another service call fee when the noise returned. He said, yes, there probably would be since the only thing he could hear was that door/flap noise.Dishwasher: Year 4 > Out Of Warranty. Control Panel starts flashing codes. Called my usual Appliance Tech. He diagnosed the issue as a defective heating coil. Ordered the part and called me when it arrived and was able install it the same. When I ask for a bill, He quoted me the cost and told me to use the Dishwasher for few days to make sure that took care of the issue.Oven: Year 1 >> Under Warranty. Cooking dinner, and the oven starting flashing an over heat error message. Attempted to the oven off, but no controls worked. Checked the trouble shooting section of the owners manual and still nothing worked. Not sure if the oven was still on, I shut off the power at the circuit breaker, waited an hour and turned the power back on. Unknown what the issue was but it has not happened again. Bottom line: $6500.00 worth of Appliances and only one of four has been without issues. Will never purchase another KitchenAid, Whirlpool or any other Appliance made by that group.

KitchenAid stove - KESA907PSS (ARCHITECTSERIES). Almost burned my house down last night - 10-05-2016. Well one of the knobs got stuck on this stove and had a mind of its own sometimes. I worked on and off. Then last night I was cooking on one stove top and baking at the same time all of a sudden the panel got piping hot and started to smoke. Could not touch the panel and I smelled fire and then I lost power to the stove. I read reviews about this particular model and two people said that it caught on fire and they caught it in time. I threw it away and I will never buy this brand again. I paid 1500 dollars for this slide in glass top stove. I dont know why KitchenAid is not standing behind their products. Why dont they admit there is a problem with the stove and recall it. DO NOT BUY KITCHENAID.

Control panel wore out after 6 years in a summer home. The part has been discontinued so the whole dishwasher has to be replaced!

Do not buy KitchenAid gas range unless you are ok with cleaning the oven yourself using harsh chemicals. The Aqualift technology does not work one bit and this will deter me from ever buying another KitchenAid gas range again. The fact that KitchenAid has had this issue for so long and continues to sell these products like this will deter me from ever buying another KitchenAid product.

This is our second KitchenAid built in refrigerator and we have had nothing but trouble with the ice makers. They replace them and sometimes that doesnt even work. They always send the same service company and they are clueless.

Purchased a KitchenAid dishwasher July, 2011 from ABT model# KUDS30IXBL (manufactured 2010). Beginning January, 2015 it would occasionally drain and shut down, mid wash cycle. I thought I had done something wrong. But it continued and finally did it every time it was used. The dishwasher is only used twice a week. On 4/18/2015 ABT serviced replacing the Electronic Control Panel (under warranty). Service call labor cost $164.00. On 4/8/16 while the dishwasher was in use, loud sounds like fireworks (identified as electrical arcing) came from the dishwasher and clouds of black smoke came from the top of the door, with strong burning plastic choking fumes. We turned the circuit breaker off, to prevent any further risk of damage to the kitchen or house.Called ABT for service and found out since the Electrical Control Panel had already been replaced once there would be a charge of $186.09 for a replacement of the Panel plus $164.00 for the service call/labor cost, plus charges for any other parts needed. We then called a local service company, that we know and trust. Their service call charge is $60.00 and they took the front door off and there was the burnt control panel and the wire harness. The service tech was astonished at the damage. His quote of $450.00 which included replacement of the wire harness and electronic control panel (which we were told the only electronic control panels available were refurbished).Im writing this so others can be aware of the fire hazard this dishwasher is. Very scary! If you have this model you may be better off getting rid of it. Fortunately, we never run our appliance while we are out of the house or while we are sleeping, but there may oQ2thers that do. I never had an appliance do this before and I have had a 4 houses over 47 years.

KFIS27CXWH2 - We purchased this French door style/bottom freezer style from ABT Electronics in July 2011. Within two years we had leaking under freezer under our wooden floors. We called one serviceman who couldnt detect the issue. Called ABT and they were out approximately 12 times to finally resolve the issue by installing a heater unit in ice maker which happens to be located in the upper left side of the ceiling inside refrigerator. Never again will I purchase a unit with an ice maker in unit vs. freezer. Just after a year and parts warranty expiration - it began leaking again and thankfully I was home to avoid a real disaster and could turn off water. Yet another serviceman was out 2 days again who left stating he couldnt find anything wrong with ice maker. As of today water is not running into ice maker although we do have water in the dispenser on outside door of unit. Has anyone else had this model who has experienced the same issue? Every time I decide to replace the unit - I want to try one more time to remedy this problem.

I have purchased a KitchenAid oven. Never again. It takes over 12 minutes to heat up. All the while it is running, it is loud. The burners take forever to get hot also. I have also purchased a refrigerator. The ice maker is awful...Its too small and doesnt make ice fast enough. The other product from KitchenAid I purchased is a front load washer and dryer. The washer needs to be cleaned all the time. I was not told that. The dryers lint catcher, for a large capacity dryer, is so small, its ridiculous. None of these things were mentioned to me. I would have never purchased these appliance if I knew! Very upset buyer.

KitchenAid® 27-Inch Single Wall Oven, Architect® Series II - I purchased this Oven October 5, 2013. It was installed October 24, 2013. On December 31, 2013 it stopped working. I called for service and they could not get to me until January 6, 2014. The serviceman came out that morning and took a look at the oven and found that the fuse had blown in it. Lucky me they did not have one in stock and they had to order one. The fuse came in on January 8, 2014 and they came out and installed it. I did not use the oven again until January 14, 2014 because of some other issues in my kitchen. January 14, 2014 I turned it on and used it to bake something. It worked fine. I walked away from it after I was done baking and came back about 45 minutes later and it had died again. It will not come back on. My guess is that it is the fuse again. I would not recommend this oven to anyone!!!!! At this rate I will have a serviceman at my house every week to repair this oven. I called a supervisor at Kitchen Aid January 16, 2014 and they want me to keep the oven and they want to extend the warranty. This will happen when some place freezes over!!!!

We purchased a very high end Kitchenaid refrigerator. Due to a design flaw (admitted by company as settlement decided upon) we incurred property damage. Due to the Global pandemic parts are hard to come by. Completely understandable. Not the companys fault. Once parts became available the issues with the service department started. We would have to wait online for literally hours at a time in order to speak with someone having to explain our story again and again. No direct number to call. And every time feeling like we were the bad guy. Feeling like we were trying to cheat the system. No one was willing to help us. They would just push us from department to department, manager to manager (never actually speaking with a manager). No one ever making a decision.Ultimately, problem being we live in a small community with limited access to service providers. We live over three hours from a large center. And we’re left on our own to find our own service provider. After we found a service provider Whirlpool would not approve the service provider because it was only one service man. They would only approve a company that had two or more service providers because the refrigerator was too big for one person. When we offered to hire a third-party they refused so we had zero opportunities to have our new refrigerator fixed. After hours and hours on hold and fighting just to get a refrigerator fixed they finally agreed to fix it for the amount that they had originally agreed to and then change their mind but would not send any kind of documentation stating this. So now we have to pay out of pocket hoping that when we submit the paid invoice that they will reimburse us. When asked what the turnaround time for repayment was I was told minimum four weeks. Moral of the story if you live in a small community away from a big service area you will not get your refrigerator fixed without having to pay some out-of-pocket expense. In our experience nothing last forever so if you think you’re going to phone and get warranty you’re wrong so maybe think twice.

This is our 2nd Kitchen Aid dishwasher. The first lasted 15 years, which is why we went back to the company. The top rack on this one is plastic (terrible idea!) and had to be replaced. I went to the Lowes where we bought it and the new design is steel ball bearings - much better. But that leaves me and my family in the lurch with an $800 dishwasher that needs an upper rack every 2 years. Lowes and Kitchen Aid have not been helpful, I had to buy parts, $75, to install myself because I didnt want to pay an additional cost to have a repairman come to the house. I think either Lowes or Kitchen Aid should step forward with a better solution.

We purchased the top of the line KitchenAid built-In refrigerator. Before a year was up it stopped working and they had to replace the whole internals of the unit. They have been out several times for the Indoor Ice maker freezing up. Ice maker has never worked properly since day one. Now the refrigerator is stopped working and they want $1,500 to fix it. This has been nothing but a big waste of money. DO NOT BUY KITCHENAID.

We have had our Kitchen Aid refrigerator several years ago and have had an ongoing problem with the door closures. Both the French door and the bottom freezer drawer require the user to stop and really push them to get them to close properly. Many a morning, we have gotten up to an overheated refrigerator because one or more of the doors did not close properly. Would not buy again and will replace soon.

When we were in the market for a dishwasher, we mistakingly took the word of an employee of a big box appliance store on the suggestion of the best mid-range dishwasher. Big Mistake. We literally wash our dishes before putting them in the dishwasher and then we have to scrub some of them after they are washed in the dishwasher. I think we mainly use it for glassware...it is not capable of cleaning anything beyond glasses that have held mainly just water. This is, without a doubt, the worst appliance I have had the misfortune to own. Cannot wait for it to totally die so I can replace it.

We bought last July KitchenAid refrigerator. Seven months later we could see some issue with discoloration of the bottom door. I contacted KitchenAid service, they explained, the cosmetic of the surface is not under the warranty. I have extended 5-years warranty, but it is not cover cosmetic issue. We bought this refrigerator in Best Buy, but nobody explained about this type of issue. KitchenAid service can change this door if I will pay $500. I believe I paid a lot for this refrigerator and I am not going to pay $500 for factory non quality product.

We bought a KitchenAid stainless steel stove, dishwasher and fridge in February 2018. The fridge began to show rust spots within the first year. We followed all advice to treat and prevent them but they still occur and at this point, the fridge looks awful. I can only assume after all our efforts that the quality of the stainless steel in these appliances is at fault, and would not recommend this brand. I also find it odd that this issue is not covered by warranty. If something is sold as stainless steel then I expect that it should remain so as long as I am following the manufacturers instructions.

We remodeled our kitchen in February-March 2011. All new, top of the line KitchenAid Appliances $10K worth. After about 4.5 months, the dishwasher started failing, it wont complete a cycle. Five warranty service visits later, still not working. I have replaced all the electronics at least once. Im now in the process of replacing the control panel for the second time, all under warranty. The cost of all the replacement parts and service could have paid for 3 dishwashers at the price we paid of $1200.00. So at what point does this scenario become cost effective for both the customer and manufacturer? When do I get a dishwasher that works? Our previous dishwasher was a KitchenAid and it worked fine. The factory warranty process is a joke. Ill never buy KitchenAid again.

I, like many of the already listed complaints, purchased a KitchenAid Microwave (Model KHMS155LSS-4) as part of a complete appliance purchase in 2006. I had the same issue last year that others have listed about the unit randomly turning itself on. After contacting Customer Service, they escalated my issue and immediately had it handled by the Safety Department that ordered a new control panel and sent out A & E to repair. The unit seemed to be working fine until this past week when it stopped heating food. Everything seems to run as normal but it no longer heats anything. I contacted Customer Service today and nobody seems to care about the long repair history and lack of quality product they are producing. Im concerned that the current issue is somehow related to the prior issue, but they will not acknowledge that to be the case. It has to be bad on a microwave that runs without anything in it for long periods of time, even though Customer Service says their biggest concern when it runs without anything in it is damage to the inside cook chamber. If I decide to repair this microwave again, it will be the third time this unit has been repaired since I purchased in 2006. I am disappointed with the constant problems I have had with this microwave.

I installed a new Kitchen Aid stove in May, 2010. The ovens preheat and self-cleaning features have not been working correctly since I first used the self-cleaning for the first time. I am 85 years old and gave up a perfectly good older GE stove because I could no longer reach the controls on the rear panel and bought this new Kitchen Aid because it has the controls conveniently on the front panel. It was a very bad decision. This is a very expensive junk. If you are considering buying a Kitchen Aid stove, dont do it. I am very unhappy with mine. I recommend you find a good used American-made made product and have it reconditioned by a qualified appliance repair person. I cannot afford this kind of ** product. Now, I do not have a stove that works and cannot afford to buy a new one. I would be happy to be involved in a law suit against Kitchen Aid.

I own a KitchenAid refrigerator, range, over the range microwave and dishwasher. Overall I am not dissatisfied with these machines. They have electronic controls and I have become accustom to phantom beeps from these machines. What I hate is this microwave. I put something in there to warm it up. Once the cycle is over this microwave sounds an annoying tone that never stops until the door is opened. You turn off the tone though the programming but the change is only good until my homes power cycles off and on. Thank you power company. Even the seat belt alarm in my car shuts up after a brief time. I can fall asleep after I put a bag of popcorn in this microwave and it sounds off all night! Please!

Purchased Kitchen Aid dishwasher model KDTM404KPS from Home Depot in Nov2020. The 1st dishwasher had a problem day 1. It was extremely loud. Like a jet plane crashing. Metal grinding weird burning smell. I called Home Depot & told them it wasn’t working. I refused repair & demanded a replacement. I then had to spend 10hrs dealing with Home Depot & Whirlpool customer service before they would agree to replace the unit. The 2nd unit had to be returned because it arrived with massive damage to the door. Huge dent. The 3rd unit was finally installed in Dec2020. However, it still makes a lot of noise. Nowhere near their 44dba rating they claim. It’s the loudest dishwasher I have ever owned. Also, the dishes come out with a white haze. They come out dirtier than when you put them in. I’m going to call customer service again. This is the worst dishwasher I have ever owned.

KitchenAid needs to do a recall on this dishwasher. We have required repair to the top rack tracks on the left and right sides! The circular piece on the track that pops into the dishwasher rack keeps breaking. I am now going online to find replacement parts to (temporarily!!!) fix it myself. When I asked the repairmen who covers KitchenAid warrantees about the rack, he said he had not seen problems so I showed him the hundreds of comments and reviews from people who hate this dishwasher for this very reason. KitchenAid does not care and they can forget this customer forever.

This is the third time in 4 years that we have to get a serviceman in to repair our KA wall oven (KEBS107SSS03). This product has a definite weak point. You cannot use the self-clean function because if you do, your oven quits working. Something burns out. I suspect that it may be a temp high limit switch - unable to get straight answers from Whirlpool who sell KA appliances. Our local dealer was unable or couldnt be bothered to help. Whirlpool said that this was the first time they heard of this problem!! What a bunch of malarkey. I spent $8,000.00 on a wall oven, fridge, gas countertop stove, dishwasher and microwave. This is the service we get. We have been without an oven since April 6, 2013. 9 weeks!!!

I loved my Kitchenaid krff507e, until I didnt. Spoiled milk and sour orange juice is a bad way to start your day. I called Customer Service, and even though the fridge was just a little over a year old, they refused repair service. After much time spent on Google, I found the resolution for the frost behind the Deli/Cheese drawer and why the fridge wasnt cooling to acceptable temperature. The Temperature Sensor was in the wrong place. An actual appliance repairman was kind enough to post that this was KNOWN to Kitchenaid, that there was actually a technical service bulletin FOR this issue. Now, given that I spent $2500 on a fridge that I could only use for a year, I was not about to spend another dime for service, and since kitchenaid was not offering to repair what, in my opinion, SHOULD have been recalled, I fixed it myself. Hopefully my fridge and I will have many great years together, no thanks to Kitchenaid.

I purchased KA side-by-side 48 counter-depth fridge, wall oven with microwave, dishwasher and 48 cooktop for new home 8 years ago. These were not middle of the road models. They were the top models available at the time! The microwave hasnt worked in three years; the dishwasher works but the door pops open right in the middle of washing, so have to prop heavy chair in front of it; and the fridge is now developing cracks in the wall between the fridge and freezer at the rate of 2 inches per day! BTW, the compressor gave up after only 3 1/2 years and was replaced by KA because the hot door burned my nieces hand. I have no hope of getting these repaired as KA said sorry; it’s out of warranty. I spent over $12,000 on garbage that should have lasted many years. I have an old fridge in the garage that has never had a problem in over 30 years, along with an old behemoth microwave that still can cook like a breeze after 20 years. I totally cannot afford to have the KA products repaired so I am stuck. Does anyone know if there is a certain kind of epoxy I should get to try and repair the fridge myself? I am disabled now and need all the advice I can get. Take it from me, dont ever buy a KA product.

This microwave is dangerous--turns on by itself. I called government consumer safety report. I was the first to submit a complaint to government site. More people need to call to get this recalled. KitchenAid wont do anything even though this is the second time it has happened. First time was fixed by them because it’s on first year. I decided to call government site of consumer safety products.

We bought our KitchenAid refrigerator KFIS29PBMS March 15, 2013. This refrigerator has had 11 service calls. The ice maker on top drips on to the control panel which has been replaced. Ice forms in the back of the ice maker so we have had the lining and heater put in. It continues to ice over. Now KitchenAid wants to replace the tubing. It seems that they are not sure what the problem is and keeps on trying something new. On top of that, the gasket needs to be replaced. The magnetic strip is broken. I am currently waiting for 4 more parts to be put in. Its is a very loud refrigerator and is running all the time. Kitchen Aid refuses to replace the unit. This is a lemon product.

The KitchenAid Double Oven KODE500ESS is advertised as an Even Heat True Convection with Even Heat Preheat. The machine is attractive with its huge viewing windows, its highly polished finish, its commercial style handles, and blue enamel interiors. The electronics are elaborate. You are able to adjust almost every function of the oven should you wish to so, down to alarm sound loudness, and calibrating the oven without a technician nearby.However, this oven is not without fundamental flaws. The engineering is deficient in crucial areas: the temperature sensors are located near the top broiler unit, a unit which is used in the preheat cycle resulting in unreliable preheat readings; the heat release vent is located at the top near the electronics components, which could be affected by the extreme temperatures, such as those used in the cleaning cycle, ultimately causing an oven computer crash.We chose this oven based on the many positive reviews and have had the oven for 6 months. Even after talking with KitchenAid representatives and two repairmen, we have yet to feel comfortable with the ovens ability to function properly. First, the preheat operation is worthless due to the location of the sensor. When the preheated indicator sounds after 8-10 minutes, the oven is probably 20-30 minutes away from the achieving the desired heat, should it ever be attained. Second, the highly emphasized Even Heat claim is questionable. Once attained, the temperature can, by design, fluctuate. This we understand and have no problem with fluctuations, unless the variations are large. We have experienced 50-degree swings. We have agonized with uneven cooking in many directions: dishes done on the sides, unfinished in the middle; dishes browned on one corner, not on the others; when two dishes in same oven baked at same temperature, both requiring same number of minutes, one will be done before the other. The repairmen state there is nothing they can do to fix these problems.This is not a bakers oven. It is not even a novice’s oven. It certainly is not as functional as our previous ones. It is unreliable, untrustworthy and we wish this one were not ours. If KitchenAid planned to put an extremely inferior product on the market prematurely at an exorbitant price, they have exceeded their expectations.

I purchased a Kitchen Aid two-drawer dishwasher in 2009. This has been the biggest problem appliance I have ever purchased. I am glad I paid for the extended warranty because the techs have been out every 90 days maybe more and they know my address for the same problem that keeps happening. It is the Bizel that are located in the top and bottom drawers, that continue to break... AND when they do if the dishwasher is not monitored, it causes water to leak all over my hardwood floors that are ruining them. The warranty company informed me that if it is not a major component, they will not replace the unit. Obviously, this is a major component as if this component breaks you cannot run the dishwasher?? So, how can Kitchen Aid determine that this is not a major component. This was an expensive dishwasher and also you cannot fit any regular sized plates because they do not fit...so we have to eat off of appetizer plates. I will never buy a Kitchen Aid appliance ever again. Kitchen Aid needs to resolve this problem or I am taking this issue to attorneys that I work for. One really unhappy Kitchen Customer!

My architect series built in fridge was purchased in 2008 along with my other same series appliances. On January 11, 2014 it stopped working. After several service calls the circuit board has been returned for a second time to be rebuilt. It is February 22 and I still am waiting for a repair. The expected wait time going forward is 3 more weeks! This refrigerator cost $6000!!! KitchenAid has dropped the ball big time and all of my friends and myself will never be customers again. It takes time to build a reputation.... This company has lost all credibility.

We bought the Kitchenaid dishwasher a year ago. Just like the rest of the post it does not clean dishes. Stay away at all cost. You can take dishes out that have food particles on them after the dishwasher has ran run then under water and whats on the dish will rinse right off!!! Service tech says it cause by hard water (we had an LG dishwasher in the same spot, same water for 9+ years, no problems but its the water!!!). So Whirlpool want to charge for a service technician to come out to look at the dishwasher that under warranty!!!! So whatever you do stay away from kitchenaid/whirlpool dishwashers!!!

My KitchenAid dishwasher quit when it was 7 years old and Im in Southwest Florida so thats not unusual but we made the grave error replacing it with a GE Profile. Absolutely no comparison. KitchenAid is superior over any GE product I have used.

The burners are closer together, so the pot handles get hot easier. Also the dials get hot. Its a nice oven, I just have to remember that it heats up very quickly and to be careful when Im working around it. I do like having the double ovens and I usually use the smaller one on top. It was a new purchase last year.

We purchased a KitchenAid counter depth refrigerator Model #KRFC300ESS03 about 1 1/2 years ago. When the water filter needed to be replaced, I could not find the product and could not get the old filter out. After a $75 service call, I learned that the filter model numbers had changed and the instructions for removing the old filter in the manual were wrong. I also learned that you had to open and close the doors a certain was to prevent the seal from cracking (not mentioned in the manual). The seal is cracking, plus the door handle has come loose and cannot be tightened. KitchenAid just sent me a warranty solicitation, and for $387.95 I can get a one year extended warranty on the fridge, which cost $1,799.99. Seems too high to me and I just wish this was a better product.

Ordered dishwasher (Model # KDFE304DWHO) 3-9-15, Lowes delivered & set up 3-25-15. Dishes not getting clean on any of the settings, scum accumulates behind the door on bottom, stainless steel inside stays wet & there is an odor. Repair man came 8-14-15, said I was using too much soap, told me to put soap in prewash cup only. Same day I called KitchenAid, Ester told me to put 1 dishwashing tablet in the main wash cup only, use a rinsing agent, run my dishwasher thru a clean cycle monthly (where is the clean cycle?) & do not prewash my dishes. Ester told me all about her mother owning the same dishwasher only a SS. I told Ester we have had dishwashers for many years & I have already tried all the troubleshooting that was required many times. I told her I wanted to exchange the dishwasher, this was not an option. She told me if I requested another service call, I would have to pay for it. I believe KitchenAid wants to stall you so your warranty will run out then say sorry.

We purchased a stainless steel KitchenAid bottom freezer refrigerator in September 2013. It was fine for a year, but suddenly the PO sign showed up on display board and nothing has been right since then. Upon calling Whirlpool (30 minutes on phone) they suggested we call the repair companies listed on their website. First company we called was Diamond Repair and that guy fiddled around and since he could not figure out the problem, told us that the fault was with the outlet in our brand new built house! Ok, so we called the builder and they looked at it and declared it fine but changed it to a brand new one. Problem continued with the constant beeping and PO symbol on. Then I called Maytag company to look at it and that has been a nightmare. After the first tech left, our water dispenser that was working fine till then, stopped dispensing. They said that maybe it was a coincident that it failed and their tech was not at fault. What!!! They are simply unhelpful. Their techs come out and between the two visits they have changed each and every circuit board, to no avail. Much to our chagrin, whenever I call Whirlpool customer service center, and speak to a manager, they make me repeat the problem, promise me that they will call back and I never hear from them!! One time they supposedly ordered new door for this fridge, but the tech from May-tag came with new circuit boards and did know anything about any door being ordered. I wash my hands off Whirlpool company. The fridge was clearly a lemon. In all the years of owning several refrigerators, this has by far been the worst fridge we have owned but the Whirlpool customer service has been pathetic, to say the least. I will make sure none of my next appliance is even partly owned by Whirlpool!

We have an 18-month old KitchenAid refrigerator - high end model with the freezer on the bottom. It began to leak water that settled at the bottom of the freezer. After a time, it would freeze so much that it would eventually leak out onto the floor. We looked in the book - no help there. I found your forum and a problem just like ours (same model even). They said it turned out to be a grommet that was too small and that a new style had been developed. So we wrote to KitchenAid about this. They denied that there were any problems. After several conversations with them and a copy of one of your forum notes on this, they finally did agree to at least pay for the part. Well the appliance man came and fixed it. It was indeed the old style grommet. He said it happens all the time. We wrote to them again and asked them about paying the labor (part was about $12 and the labor is $100). No, they would not do this. Apparently, according to the repairman, this refrigerator is not the only one with this problem. This model is also sold by Maytag and some other - maybe Sears? Just slap a different name on them and they all have this problem. So buyer beware. Make sure that they check this out before you bring it home or you too will be paying the price to fix it. We really bought what we thought was a quality product (now that we are retired and didnt want to have to deal with repairs all the time). So much for that! KitchenAid support was of no help at all. If I had to do it over again, I would not buy another KitchenAid product!

Superba YKEBC107KM - 2 issues; Door hinges seized and new thermostat blew after one self clean. 2 authorized repairmen failed to fix my door hinge problem. The 2nd guy said it would be $600 parts & labor in addition to the $150 service call that left my oven torn apart! I ordered new hinges and receivers from Partselect.ca and installed them myself. All good. I thought it would be smart to replace the 12 year old thermostat while I had the unit out. The replacement thermostat blew with the first self clean cycle. Partselect sent me a replacement which I just installed (now Im a pro at working on this unit!). I suspect the part is NOT at fault. Its more likely the lack of ventilation in the cabinet space to dissipate the extreme heat created during self clean. The thermostat is actually working properly. It senses the operating temperature has risen beyond what the components can handle and shuts it down. Unfortunately, this solution is not prioritized by manufacturers and technicians. The feature is what sells more units. So its true; more bells and whistles doesnt necessarily mean better! KA will not give consumers any insight into repair of their products. It is a racket that insulates the manufacturers through the technicians, financed by the consumer.

The KitchenAid Microwave I have is an over the stove. It is stainless steel in color. Its great 95% of the time at heating food. Tried to cook corn on the cob and it overheated and shut off. It took over 30 minutes before it would work again. For now Im going to stick to warming foods and making popcorn.

We own two model number KESA907PSS KitchenAid stove/ranges. We have replaced two control panels due to boilovers on the range - spills or boilovers run down into the electronic control panel and short it out, making the oven features unusable. We were able to turn on the oven, but we would have to turn off our breaker to turn the oven off. KitchenAid would replace the part while under warranty, but they would not pay for the service call. Service calls were provided at over market prices of $90 per call. It was easier just to call an independent. Additionally, the knobs on the front of the stove push in and turn on if you barely bump or lean against them. We have accidentally burned/melted items that were on the burner. This is a huge liability for Kitchen Aid I would think. We try to make sure nothing is ever left on our stove top and we check our stoves before we leave our home for fear that someone may have accidentally leaned against the knobs and turned the stove on. Very scary! I will never purchase a major appliance from KitchenAid again. I have smaller appliances for KitchenAid that I have not had problems with.

A five-year warranty was taken on my KitchenAid fridge. I called after 2 weeks of the delivery, and said that the lower box has a crack. They said they only accept claims of such when reported in 24-48 hours. I had moved to a brand new house; upon appliance delivery we went back to Markham and finally after all furniture was here, with small kids, we planned to stay, so I saw the crack then. After 3-4 days, I called cracks on the wall. They said no worries, that its cosmetic, and no heat or air is going out. Wow! A big expensive brand says that - its sad. Why not disclose this when I went to buy? I spent over $20k on KitchenAid when I built my house. I am very sad with the outcome. I need my fridge changed.

We purchased a KitchenAid Dishwasher 1 year ago. Worked fine - quiet, clean dishes, etc until 9 months into the purchase. I began noting peculiar smell and dark scum near drain at front right corner. Store informed me that the drain line that went into the new garbage disposal under the sink may be too low. We raised the drain hose to be above and this seemed to work for a couple of days but the swampy odor has returned as well as a chalky haze on some of the dishes on the lower rack. I am now told that the problem may be in the control panel. Really?! This is too new an appliance to have this type of problem. I do not think Consumer Report truly assessed the quality of workmanship when they recommended this dishwasher.

The produce drawers are always too cold, regardless of how I adjust the temperature, which s/t damages some of it. The ice container freezes inside and is very difficult to remove.

I originally purchased a KitchenAid refrigerator (model# KRFC604FSS) May 313 2017, along with 4 other KitchenAid appliances (this is a new build). All but the stove arrived 6/21/17. When we plugged the fridge in, it was making a very loud noise and many of our contractors said it was abnormally loud and I should call Pacific Kitchen & Home/Best Buy. When I did, I was told to talk to the Geek Squad and then call KitchenAid directly. That was the beginning of long wait times on the phone, automated voice messages, getting disconnected after providing endless details (they cannot call you back) and waiting to speak with a human that could take action. When I finally did speak with someone they argued with me about the date of purchase (which I have the receipt for) and how loud the noise was. They refused to replace the fridge and sent someone out. The first time I sat home for 8 hours and no one showed up. They rescheduled. The second time, they said they would be there between 8 and 12. They didnt show up and said they would come at 2. I was not able to wait, so I asked to cancel, and they said they couldnt cancel the appointment after the driver was already en route. They showed up and no one was here. When I called to reschedule they said that I wasnt there for my appointment which I explained was not the case. Then they fixed the fridge but not the dent or the rust on the front door. So I started the process all over. Finally after many calls and arguments, asking them to just replace the door, they refused and sent me free stainless steel cleaner. Pacific Kitchen & Home agreed to replace the fridge since they thought KitchenAid should have done this. The new fridge came the end of September. The ice maker stopped working early December (who needs ice during the peak holiday season?) So I made another appointment and they then canceled it, a few days before. Today the repairman came (12/29) and said that he didnt have the parts. He will be back next Friday. So this is the general gist of my experience so far. When the repair person arrives he is polite and does his best. Pacific Kitchen & Home have also tried their best (by replacing the fridge in September). The bottom line is that KitchenAid produced a poor-quality product, would prefer to fight with the consumer than provide service, and sends their repair people out without the required parts. It is important to note that this fridge was over $2600 and I have now had to take time off from work, on four occasions, and it is still not working. I have had THE SECOND fridge in my house for three months. It is still not working properly and failed during the month that I have the most people at my home. I would HIGHLY RECOMMEND going elsewhere with your business.

I purchased a KitchenAid dishwasher in June 2011, model number KUDE70fvss2, and I have had nothing but problems with it. I bought it because KitchenAid is notoriously quiet and I live in a smaller home and I did not want to hear noise all over my house. Nothing has fallen off or apart, but this dishwasher has never and I do mean not one time cleaned my dishes properly. All dishes and glasses are left with stuck on food. Lipstick never comes off of cups, glasses or silverware. All glassware is cloudy with all kinds of drinking matter still inside. I have to wash everything by hand when the cycle is over... I have had the repair and warranty people out too many times to mention. Water that runs through is scalding. I use recommended products and have even made my own hoping something would help. Alas, this seems like nearly $2k down the drain. Anyone else with this problem? Im a senior and should have written Kitchen Aid a long time ago, but now that I plan to buy another dishwasher, I think I will deal with them. Has anyone else out there gotten their money back?

Tonight while eating dinner, the dishwasher just started making a strange noise and steaming like the drying cycle started coming out. We shut off the power to it, but it kept running. Then it started filling and started flooding the kitchen. Prior to this, the door lock started acting up and it has been hard to lock. Previous to that, the soap dispenser stopped working. After 2 years, the racks started breaking and falling apart. Model number KitchenAid KUDP02IR.

DONT BUY!! This range DOES NOT CLEAN!! The technology of AquaLift Self Clean is falsely advertised. Do not use oven cleaners. No commercial oven cleaner or oven liner protective coating of any kind should be used in or around any part of the oven. Quote from manual. Dictionary: self-clean (of oven, filter, etc) - having a mechanism to clean itself. They have a customer service number dedicated to the AquaLift Self Clean system.This model, #KGRS202BSS, vents out thru center of oven door, venting out the front top of door positioned immediately below the range top handles causing handles to heat to VERY HOT! The oven tempered glass is cleaned by removing the whole door, disassembling - then cleaning both panels inside of glass & outside! HAZARD. A scratch to tempered glass can compromise it. NO one tells you that; do they!! How does this help improve to free up your schedule? What surface does one place the door on to clean it? HAZARD is cumbersome, possible breakage and injury while handling. Black stove top is NOT porcelain & stains permanently... as do the burner caps and burner flame tops. The top non-fingerprint stainless by panel scratches incredibly easy. It takes a long time to heat to desired temperature. UPSIDE: Range is attractive looking if thats all you require out of a range.Beware, KitchenAid is not customer complaint friendly to resolving issues - read reviews, they just keep sending out repairmen! They will chase you around the Cuckoo Clock! Once out of warranty, they will not talk at all! Check out the BBB complaints too! From www.whirlpoolcorp.com: We are the number one major appliance manufacturer in the world, with approximately 20 billion in annual sales. We provide purposeful technology that helps free up your schedule for what really matters. We feel that our products positively impact your life right now. Mission: Create Demand and Earn Trust. We are NOT feeling this right now!! They manufacture just about every brand, hmm.. monopoly springs to our minds. They are a global company. The sad part, this type of technology is fast becoming the future of all ranges! Why not! Whirlpool owns just about every brand so what they do becomes the design of all our product choices.

The problems started right after the 1-yr warranty expired. So first the top rack came off, the roller plastic part broke. Although the racks are supposed to be a 2-yr warranty item, only the rack itself, not the mounting parts are and therefore the roller part was not covered. Next, the Control Cycle lights for the 1-hour Energy saver wash cycle stayed on, dim when not chosen and bright if chosen. I called Customer Support and was not given any help except an offer to hire a technician starting at $180 to see what is wrong. I went online to see what was available, tried a few recommendations but nothing helped turn the light completely. Next came the detergent door latch not working. I ordered the part for $110 and it came with no installation instructions. I called customer service and nothing was available to help us install the replacement part. I managed to replace it and that works now, but now again, at only 1 yr and 7 months, the dishwasher now has additional lights that will not shut off completely and none of the wash cycles work. So I am without a dishwasher and just horrified to call them again. I wish we never got our KitchenAid Dishwasher.

KSSC42QTS02 - This product was purchased five years ago. Kitchenaid does not offer replacement parts for the unit. I have to wait 4-6 weeks for Kitchenaid to process a claim and then they will let me know what they are going to do. In the meantime, I have no refrigerator and am now faced with having to go purchase one because I have three small children and cant live out of ice coolers for 2 months.