I am very disappointed with Kitchenaid. Our dishwasher was purchased and installed 18 months ago. Our use of the dishwasher was very light, maybe using it 2-3 times per week. We were also very careful to remove excess food from the dishes before putting into the machine. After 18 months, the dishes were not getting clean. A repairman came to assess and found that the motor/pump needed replacement. The cost of the visit was 98.79. To repair the machine would be an additional 364.00 plus taxes. It is ridiculous that Kitchenaid is producing such poor quality appliances which are essentially disposable landfill objects and will not take responsibility. Their warranties (very limited) are only good for 1 year from purchase.

I have a 4 year old Kitchenaid Dishwasher. We spent over $1,000 for it thinking we were investing in a very nice, long lasting machine. After a year, the right clip on the top rack broke and needed to be repaired by a technician. 6 months later the other side broke and we needed another service call. In the last few weeks, all 8 wheels have fallen off the bottom rack. We run the dishwasher about once every three days. I spoke to Kitchenaid customer service this morning via their online chat. The service representative admitted that there were so many complaints about my model that it should have been recalled. She said there was nothing she could do for me. I called and spoke to a customer service representative and their supervisor and they both refused to provide the replacement parts. My model is KUDE 40FXSP3. I will never buy another Kitchenaid product. Even when they know theres an issue, they will not take responsibility for it.

We also have the KitchenAid model KUDS30CXBL1. The supports for the upper basket have now broken on each side. We were lucky that in the first instance the person we contacted sent a replacement part for no cost and intimated that he would do so even though we did not have a service contract. Well the second time this happened, just the other day, we did have a service contract but they told us this part is not covered by the service contract. So we wasted $85 on a service contract that does not cover what we needed and we now have to pay $25 plus tax and shipping for the part. Needless to say, we are most unhappy with this product and the service contract. We have to pay to replace a part that is a design defect as we have not abused the product in any way. Just normal use. We will not be purchasing a KitchenAid product in the future and do not recommend it to anyone reading this review. KitchenAid was once a very good product, our last dishwasher lasted us 14 years without a problem. Obviously this one will not match that record or even come close.

This is my second built-in KitchenAid Refrigerator. The first one lasted 13 years and the second one is 7 years old. We have had a company authorized repair service come out at least 7 items and they have replaced several parts in an attempt to get the ice and water to work. They have finally given up and said that the door needs to be replaced. However, KitchenAid no longer makes this door so it means we have to spend $10,000 to replace this lemon refrigerator.

I purchased a new stainless steel range and am happy with it overall. However, the knobs get too hot to touch when the oven is on at a standard temp. This in turn makes my over the range microwave door handle extremely hot also. Having contacted them, I was told since the range is working appropriately (hmm, how would they know; no one came to look at it) there is nothing they can do. I brought up the fact that that is a safety hazard IMHO. Since I have children and just touching the knobs makes me flinch my hand back. I was told, No, it isnt since the range is working appropriately. Hmm...

I just contacted KitchenAid customer service about my glass exploding in my oven door while using the self clean feature. They told me there were no known problem with this feature. If you have a problem with the feature, it needs to be documented with KitchenAid directly. They have decided to replace my glass at their costs. I have a feeling they are aware there is an issue and just dont want to admit it!.

I will never buy another KitchenAid product!! Our 2-year old KitchenAid dishwasher model KUDS301XWH7 has a locked motor. I have never heard of a major appliance only lasting 2 years! Replacing the motor would cost $350.00.

Twice, the microwave glass door on my Kitchenaid electric high speed microwave/convection oven unit has shattered into a million pieces when I have used self clean on the oven below. What is the value of a self cleaning oven if you cant use the self cleaning part? In addition, the spring on the oven door broke for no reason. This combination oven/microwave is a lemon!

My wife and I bought a KitchenAid Dishwasher, Model KDTE334DSS, just about two years ago. The top rack on this appliance is the biggest piece of GARBAGE Ive ever seen in an appliance, and has been falling apart since we bought it, and paid close to $1000 with installation and delivery. The entire rack system is supported by chintzy/cheap plastic parts that constantly break. Now the control panel is not working so we cant run it. The repairman tells us the part is $250, without installation, BUT IS ON BACK ORDER WITH NO DATE LISTED FOR AVAILABILITY. To make matters worse, I call KitchenAid and the arrogant response I get is theres nothing we can do to help you, and when I ask why a part for a two year old appliance is on back order, and if theres a problem, Im told its because its a popular dishwasher.I ask to speak to a supervisor and Im told sure but then get hung up on. KitchenAid products are clearly GARBAGE and KitchenAid employees will treat you like GARBAGE. Reminds me how the US auto industry lost so much consumer confidence. I will NEVER buy any other KitchenAid product and wouldnt shed a tear if they went out of business...

I have had this Electric range KSEG950E for about 2 years and have had major problems with its self-cleaning technology. For starters, it simply doesnt work, even after repeated cycles. Cleaning out the water after the cycle is finished is tiresome. And the side and back panels never come clean. Its nearly impossible to scrub out these areas, as you can only use nonabrasive pads, and the oven is so deep, you cant reach in far enough to clean effectively. Even soil on the reachable areas is a challenge to clean, using only the recommended non-scratch scrubbing sponges and fresh kitchen appliance cleaner (the addition of which is recommended for hard to remove soil).Im not a heavy oven user and have tried to clean oven at the slightest sign of soil build-up. Once more, being 5 7, Id think that reaching around inside the oven to scrub should be easy. But after the lengthy clean-up sessions, I hardly need to go to the gym for exercise! Surfing the net, I see that Im not the only very dissatisfied customer! It may be good publicity to have low-energy cleaning technology. But if it doesnt work well, it cant earn high marks for the company.

Our KitchenAid Refrigerator was delivered in April 2012 along with 3 other KitchenAid appliances as part of a renovation. In August 2015 the fridge stopped cooling both the fridge and freezer to the proper temperatures. We are now 1 year later having had 7 visits by the authorized repair company and 3 calls to the KitchenAid expert tech line. It still doesnt work and they refuse to declare it non-repairable. Worst appliance experience of my life.

KitchenAid KFCP22EXMP1 - My fridge is less than 3 years old. The light switch for the left hand fridge door broke. I called KitchenAid and discovered that the part is no longer available! This is completely unacceptable! I paid for a premium product. Would Lexus discontinue headlight switches for a 3 year old product? I dont think so!

NEVER purchase this refrigerator (KSC24C8EYY02). We have had this refrigerator for 4 years (Paid 1500.00 for it) and it is completely freezing over. Repairman told us that there is no sense in attempting to repair this machine; that he sees this same exact issue with this same exact refrigerator and he has never been able to repair one. THIS IS A LEMON. KitchenAid just says Oh, well.

We purchased a KitchenAid slide in gas range, over range microwave and dishwasher in 2007 when we renovated our kitchen. We have had to replace the control panel twice because when we attempted to self clean, it overheated and locked up. After reading other reviews, I am grateful the glass didnt break as well. The off button for the oven no longer works. Our work around is using the cook duration feature and setting it for 1 minute when we are finished using it. I couldnt tell you the model since everything has melted off the inside of the oven. The top grates broke almost immediately, the knobs are hot and the color has worn off. What I find most upsetting is the over range microwave starts by itself and beeps randomly and then shuts off with an F2 error. We have kept it unplugged when not in use. Out of principle, we have not wanted to replace these as we paid a considerable amount thinking we were buying quality. While apparently the microwave is known to start fires and Kitchenaid never sent us notification. Now our front burner on the stove is having excess gas and conducting mini explosions. We have had to repair the dishwasher multiple times as well. What garbage! I cant believe all of the reviewers who have the same problems and the KitchenAid does nothing to correct the flaws in their appliances. Never, NEVER AGAIN!

We purchased our KitchenAid Dishwasher KUDE40FXSS1 5 years ago. Although it washes the dishes well, to date we have replaced an upper basket wheel mechanism 6 times and now ALL of the wheels on the lower basket have broken due to being brittle from the high temperatures required to clean the dishes. We are so disappointed in the CHEAP plastic used inside the dishwasher! The last time we replaced one of the upper mechanisms, the part came with some metal pieces. Brilliant! Why didnt they think of this is the beginning? So far, it is working well! We are now in the process of replacing the lower wheel mechanisms - all four of them. Until those parts arrive, we have to delicately pull out and push in the lower basket or the wheels fall off. Thank goodness we can replace the parts ourselves. I feel sorry for the people who have to get a repairman in. The cost to us has been substantial, I cant imagine what it might cost to pay someone to fix it! I will never buy another KitchenAid Dishwasher and I tell anyone who asks to never get one either!

KitchenAid 21.9 cu ft Refigerator - KBFS22EWMS. Two year old 22 ft french door fridge with bottom freezer is falling apart. Poor build quality, poor service. For over two months, the freezer portion has be experiencing a build up of ice. We defrosted (manually) and build up began again. Waited for over a month for service man to visit. Upon inspection, service noted two things: 1) thermal defrost coil was faulty and 2) fridge door seal needed to be replaced. Our fridge does not experience abnormal usage, two adults and two university students. Why does a door seal deteriorate after two years unless...... its poor quality or defective... but no warranty?? (I have a 20 year old back of fridge in the basement, no problems other than its almond in colour). Why does a coil not work other than its defective or poor quality..... No warranty??? (I have a 25 year old deep freeze that still works).In addition to the defective manufacture and poor quality of this fridge, neither KitchenAid / Whirlpool or the service company can identify the part (i.e part number) to order, replace and fix the fridge. How do you build a product and not know the parts that go into it? Poor or lack of quality control! In the last two years I purchased a fridge, dual fuel range and dishwasher; all were KitchenAid. All were billed as being the best Kitchenaid had. I have had major repairs now on all three appliances! I bought and paid extra for KitchenAid, their quality was in theory better than most, NOT in my experience. In our home KitchenAid stands for KitchenDisabled or Kitchen in need of first aid. Poor build quality and poorer product knowledge and documentation. Run do not walk away from Kitchenaid/Whirlpool. They have a 1 year warranty on parts; is this because they know that within 14 months you will need to be replaced and thereby earn extra revenue from their parts sale? Interesting strategy and sales plan, poor customer service and reputation. Built NOT to last.

I was very disappointed in this and the other KitchenAid appliances I bought. I had trouble time and again with starting this dishwasher. The circuit board had to be replaced until it was out of warranty.

I ran the self cleaning cycle on my 6-year-old KitchenAid oven and afterwards, the oven wouldnt warm up anymore. After a web research, I learned this is a well-documented issue and I replaced the thermostat at the back of the oven (a $55 part). I tried collecting the money from KitchenAid but they said, your oven is out of warranty and theres nothing we can do. I will never buy another KitchenAid product again. This is a well-documented issue and if this was a safety issue on a car, there would be a massive recall.

My 2-year-old refrigerator started flooding from the bottom freezer. When I called KitchenAid, I was told I had to pay for the service call and they would pay for the replacement part. Since I had been chopping ice sheets from the bottom of the fridge for weeks to prevent flooding, I agreed. When the repairman arrived with the replacement part, he knew the exact problem since the part which took the excess moisture in the fridge to the evaporation tray clogs - he explained it was too narrow. I was offered a part with a much wider diameter, although he explained it would work best with the old part out and no replacement. When I phoned KitchenAid back to receive compensation for the $91 service call - the problem is in the design. I was told no, and that I owned the fridge and KA had no responsibility (After all, they had given me a free replacement part). My ice maker broke after 1 year. The fridge periodically freezes my produce and the meat/cheese compartment cover broke after a year. This was a very expensive fridge.

My 5000 dollar and only 4 year old fridge stopped working. KitchenAid is telling me it is not repairable and they are not doing anything about it. They are saying the 10 year warranty does not cover the broken part. Major appliance should last for longer than 4 years!!!

Nice product. Quiet operation. Gets the dishes really clean. Front looks really nice. It has many options; like tough wash, prewash, rinse only, Prowash cycle, and wash delay. It also has settings for Sani Rinse, extended heat dry, Hi-temperature Wash.

Machine does not clean the dishes thoroughly. We do pre-cleaning of our dishes but at some point you should not have to scrub the dishes before placing them in the machine. If you have to do this much work you may as well handwash. This dishwasher is basically used to sanitize the dishes.

I paid > $3,000 for a KitchenAid French door refrigerator that has had the cooling system go out every 6-8 months (4 times now) since purchase. Cannot get replaced, only repaired each time. Lose food each time, have to defrost fully, water everywhere on hardwood floors, replace thermistor part each time that only lasts a short while. I am very dissatisfied with this high-end, expensive unit that I cannot get replaced.

I live in a new housing development. Like many of our neighbors, we purchased a KitchenAid dishwasher (model KUDE40FXSS5). We do not use the dishwasher heavily and our water temperature is set to 120 F (temperature is listed as a possible cause of failure). After only a little over a year, the dishwasher started leaking to the point where we had to get it serviced. Our neighbors have had a similar problem, so this is not an isolated case. This is really shocking. I am completely disgusted with the quality of this appliance.

My brand new Kitchen Aid KBLS22KWMS arrived yesterday. Its a bottom freezer, single top door model. The bottom deli drawer kept sticking every time I opened it, so I took the drawers out, to try to find the problem. Thats when I saw that the molded plastic, on which rests the shelf supports on the deli and crisper doors, was very thin, and could be pushed in with just normal pressure from my finger. One of the supports was dented in already. Crisper drawers and the deli drawer are held by plastic frames, with no metal at all. Only the top shelves have full metal support. All the plastic is really shoddy workmanship. I have no faith that this fridge will last even a year, much less 5. Its going back to Lowes tomorrow. I had thought that Kitchen Aid was supposed to be a higher end appliance from Whirlpool. Now I will not buy another Whirlpool owned product.

My husband and I purchased a KitchenAid dishwasher 2 years ago and had our first problem when we opened the dishwasher for the first time. The bracket holding the third shelf was broken. The dishwasher had already been installed so we could not return it without a lot of problem. KitchenAid sent out a technician and he replaced the part. The rack opened with much difficulty but he said he could do nothing about that. Over the next two years the dishwasher had a slow leak that was not detected until we noticed black mold growing over the side and front of our cabinet next to the dishwasher.We called kitchenAid and they sent another technician who informed us that the leak was a result of the replacement bracket being installed incorrectly. When we again called KitchenAid to rectify the problem that they caused we were informed that it was not their problem and we had to pay for the part as well as a large bill for labour. We are completely dissatisfied with KitchenAid and their total lack of support of their customers. I would never recommend a KitchenAid appliance to anyone.They do not back their product unless you are willing to pay again and again. As I have noticed on some of the other complaints filed with consumer affairs re: KitchenAid dishwashers, we also have noted a bad smell from the dishwasher if the door has been closed. I was unaware that it was the result of the dishwasher not having a fan motor. What an inferior product it truly is. Had we known we would never have spent so much money to purchase their product.

I filled out a complaint on 10/11/11. The repairman was at my house and replaced the motor on my 7-month-old dishwasher after waiting 3 weeks to get it repaired. It is now 10/21/11 and it broke again today. It was the same problem as last time, so I assume it needs a new motor again. I have to wait another 12 days just to get a service person to come out and look at it. Ill then be at over a month with a non-working brand new dishwasher in a 7-month period.

I absolutely love my KitchenAid dishwasher. It is so quiet you cannot tell is running. It is energy-efficient and the temperature of the water can be increased if necessary. There are three racks in the machine. The very top rack is flat and holds either cooking utensils or knives, forks, and spoons. That rack can also be removed if you prefer. The machine also has a special feature where you can place bottles directly on individual water spouts that will shoot up into the bottle for a perfect cleaning. The other thing I love about it is Shane is that it has a removable cover that goes over the normal utensil holder automatically separate utensils so they will not stick together during the washing process.

I wish I could give KitchenAid their warranty company ZERO stars. This is the 2nd refrigerator I have gotten from KitchenAid since 2011. The first one had a compressor that broke, so after 3 painful months of back and forth with KitchenAid, my refrigerator was replaced. My newer one, the 2nd KitchenAid, has a broken fan and motor in the refrigerator (The technician explained that each KitchenAid now has 2 compressors, one in the refrigerator and one in the freezer.). The one in the refrigerator has broken. Parts were ordered and an appointment was scheduled. The technician assigned to repair the unit was given the incorrect phone number so he could not stay. I was asked if the entire unit (freezer and refrigerator) had been defrosted... Not one person I spoke with (appointment scheduling or the first technician) told me to defrost the frost free refrigerator AND freezer units. Now I will be without a refrigerator for ONE MONTH. Totally unacceptable.

Dont let the high price and nice design of this refrigerator fool you. The interior lights on this model work about 1% of the time. The ice maker produces ice (maybe!) 2 times a month if were lucky. We actually have to buy our ice now.... The water dispenser operates 50% of the time. The other 50% of the time the water dispenses on its own and floods our kitchen floor. The water dispensing by itself happens at all hours of the day. The door handles have all fallen off multiple times. The failures of this product have happened at different times so they arent connected to one another whatsoever. This refrigerator model worked as expected for the first 7 months.We have performed all troubleshooting suggestions. A refrigeration expert has inspected this refrigerator numerous times and and has not been able to fix anything except tighten the door handles (which are still loose and ready to fall off AGAIN). Our friends purchased this exact model and within 9 months their ice machine quit producing ice. If this model hadnt cost us $4,000.00 we would happily dispose of it in the city landfill and replace it with a different MAKE and model. This refrigerator has been a nightmare and we look forward to the day that it actually quits refrigerating our food.

My wife was having issues getting the upper rack on the Kitchenaid Model KDFE304SS0 dishwasher back into place. Problem was traced to the right hand upper rack trucks bearing retainer failing, releasing multiple bits of plastic and several small stainless bearings into the interior of the dishwasher. Closer inspection indicates that the manufacturer chose to use a nylon (PA6?) carrier which is degraded by moisture and heat eventually causing the carrier to break down. Why they chose that material when so much of the other components are POM which would have held up is beyond me. This will be a problem for others for sure if they use the heated dry. An additional worry is that not all bearings could not be recovered so there may be additional issues due to small metal bits traveling through the rest of the system. The unit was purchased from Sears July 17, 2015 so entirely too soon for such a failure. Clearly a poor choice in materials.

Model KFIS29PBMS French Door Bottom Mount bought July 2013. Have had repeated problems for 3 years. Serviceman comes almost on monthly call. Nearly ALL parts have been replaced. KitchenAid refuses to own up to a bad product although I have found numerous reports online of perpetual problems with this model. KitchenAid (Whirlpool) says its warranty for one year only -- thats about all this product is good for. Serviceman replaced parts 3 times in last 2 months. He was here yesterday and I will be calling for his return again ASAP. Refrigerator ices up, leaks, fails to keep food cool, etc. etc. etc.

As has been noted in other reviews, KitchenAid has issues with the ice makers not functioning correctly and prematurely breaking. Not even three years into owning the refrigerator, the ice maker has now completely burned up. Brought the issue to KitchenAid/Whirlpools attention and they just dodged questions about the issue being a known issue and inquiries if there have been other reports of the problem (which there obviously have been, as one can see clearly in the reviews). Instead, they tried to get us to contact the seller and ask them to cover the repair. $2400.00 for a refrigerator is not cheap... We wont be buying KitchenAid, Whirlpool, Maytag, Jenn-Air, or any other brand under the Whirlpool umbrella after this experience. (We have several KitchenAid appliances, as we used to think they were a good company.)

Bought KitchenAid stove about a year ago, model KSDB900ESS0 and Im 100% displeased with the AquaLift self-cleaning technology to clean the oven. Tried several times and the oven looks just as dirty after the cleaning cycles. I Cant even use chemical cleaners because I may damage the finish on the oven walls. My previous stoves were also KitchenAid and they were 100% efficient. Paid a lot for the last stove and I have to stop using the oven because I cant properly clean after each use! Im extremely frustrated!!! Any recommendations?

Purchased a KitchenAid 36 Full depth 29 CU French Door Refrigerator on June 5, 2013 and I have problems starting 3 months after purchase. The refrigerator had ice build up in the rear wall and made a loud noise. I had repair person come out 3 times. The problem would cease for about 3 months and then would begin again. The authorize repair man broke the tracks that support the freezer. Didnt know this until later. December 2014, the freezer just stop working. The refrigerator is still cooling, but it still has moisture in it. This has been a $2,399 headache. I bought this refrigerator because my previous KitchenAid lasted for 20 years, but I wouldnt recommend this refrigerator to my worst enemy. DO NOT BUY THIS REFRIGERATOR.

22.6 ft counter-depth model ksc23c8eyy02 - Weve had this fridge for over a year and after the third service call, should have sent it back as a lemon. We bought a Kitchen Aid because the one we were replacing is a 17-year-old Kitchen Aid SuperBa thats now in our garage, still working. Number of service calls in past year: 3, soon to be 4. We bought a Lowes extended warranty so I have only been dealing with Lowes contract service, not KitchenAid. I have no complaints about KitchenAid service, just the quality of their product.Pros: I gave it an extra star because its so pretty. Cool functionality, easy to keep clean. Stainless surface will hold magnets, too. Cons: Ice maker has only worked twice. Ice freezes into a large block since its on the door. We buy ice and pour it in, but the ice dispenser freezes up and does not dispense at all. Lowes contracted service technicians replaced the ice maker at 5 months after purchase and it worked for about a month before it stopped making ice again. I have not had time to call and take a day off work for yet another service call. Water dispenser doesnt work unless fridge temp is set above 40 F. The technician explained that the engineering is such that the water line is too close to the coils as it passes through the fridge and it freezes. So, the water line freezes and does not work unless you keep the fridge above 40F (and then the milk goes bad before the date during the summer months). The doors are not balanced or smooth in closing and the freezer door has been left a crack open several times because you have to push it to make sure its closed. They have been here to adjust the doors at least twice. I am so very disappointed in this fridge. I have many Kitchen Aid appliances and was always willing to pay extra for the quality, but I didnt get that this time.

I have a double oven, KA, and the glass is very dirty inside the glass windows. There is no way to get in between to clean it. I called the company, and was told, that if I want my oven clean, I should call a serviceman to take my oven apart - My cost!!!! How can anybody make an oven that cannot be cleaned? How can you sell an oven that needs to be cleaned by a serviceman every time?

After a spill over from a fruit pie I tried cleaning my oven for the first time. I followed the directions...wipe up the spilled water in the bottom of the oven and the very short cleaning cycle. The water was not even hot when the cycle finished and absolutely nothing happened. The convection oven does not work so its a very expensive stove that I could have purchased in the 60s. Shoddy product.

We installed all KitchenAid appliances in our new house which we moved into on September 3, 2014. The microwave/convection appliance (model KBHS179BSS00) failed completely after three days. The store where we purchased it RELUCTANTLY replaced it. That unit worked only in microwave mode. In convection mode, it would not finish a cycle and had to be reset over and over to complete a cycle. KitchenAid replaced this one, but it froze up and could not be cleared to use it again. On December 22, they sent a third one and it also froze up. Today they replaced the entire keypad and electronic motherboard, but it would not work at all. They put the old part back and it is working right now, but they are going to order another new keyboard, etc. The vendor has washed his hands of the problem, so we are at the mercy of KitchenAid. They did tell us they would replace the entire unit again if the new part fails.

I have mixed emotions on this as it has been a great dishwasher. Used probably every day for 7 or so years. No problems. Then my wife comes home from walking the dog... she had started the dishwasher 15 minutes before. Smoke was pouring from the top of the dishwasher.... but no lights or sound. Smoke dissipated but really smelled bad. I got home, took apart and the control panel was 1/2 charred. I check the internet and find that a lot of people have had this happen. Its a good thing it didnt start the house on fire. I figured I would just buy a new control panel and wire harness but the wife refuses to have the thing in the house anymore.

Obviously, I am extremely dissatisfied with this refrigerator to take time to write a review. I dont even know where to start to list the problems weve had. Repairs have been time-consuming and costly. One repair to replace almost all of the working innards was 4 hours of labor. At least Whirpool covered the parts ($1500) and labor ($700) but only covered the labor after I called customer service and complained. Other problems include the metal strips on drawers discoloring and peeling after only 2 years, plastic vegetable drawers breaking and needing replacing at $100 each (out of pocket). The protective kick panel is broken and wont re-attach so bottom wires sticking out. The fridge and freezer doors are permanently misaligned and dont line up at top and one door protrudes at bottom. Technician says cant be fixed. Husband has tried to fix using instructions in booklet with no luck. Ice maker stopped working. Fridge occasionally leaks large amount of water into kitchen. Technician cant seem to fix problem. It is absolutely the worst appliance I have ever owned. Im 63. Its a total of piece of junk.

KSSC42QTS02 - This product was purchased five years ago. Kitchenaid does not offer replacement parts for the unit. I have to wait 4-6 weeks for Kitchenaid to process a claim and then they will let me know what they are going to do. In the meantime, I have no refrigerator and am now faced with having to go purchase one because I have three small children and cant live out of ice coolers for 2 months.

I have had my dishwasher for 2.5 years and so far it has filled with water and I have to keep turning the garbage disposal to drain out the backed up water. Today, I turned the dishwasher on and the water filled inside and then started to drip from the door onto my kitchen floor. Not sure I would buy another KitchenAid. I have never had this problem with any other dishwasher before. Very disappointing.

Bought this June of 2016. Looks great and worked great. Received the ultimate error code. PO flashed every 10 minutes or so. Fridge shuts down and restarts. Fridge and freezer parts stopped working correctly. Replaced the pantry Drawer UI PCB circuitry board and the harness attached as instructed by Whirlpool through an authorized repair facility. Six hours later, error code returns and there are no noticeable changes. Had the evaporator motor replaced at a follow-up date, as the original part was wrong that was shipped. This cooled the fridge and freezer correctly, but the PO error code returned.$800 later, tech support at Whirlpool has 2 or 3 more ideas as to what else it could be. The fridge is out of warranty and customer support can only offer me $75 to help for the $3,500 spent. My 14-year-old Conquest fridge by Whirlpool in the warm garage is working better and has only cost me $45 in parts since new for a new fan motor. The design problem is that there is a circuit board under the water dispenser, and no way to keep any leaking water from frying the circuit if that was ever a problem. Im hoping the next dart we throw hits the problem(s) and fixes the issue.

I bought a KitchenAid refrigerator in August 2010 for $1,500. From the beginning, it was freezing items on my top back shelf and shooting ice cubes all over my freezer. At this time, I am facing a $350 bill to fix the problem that has escalated to freezing everything in my refrigerator. I have called KitchenAid many times on this to be told I should have bought the extended warranty on my $1,500, 2 1/2 year product from a company that I trusted. In addition to this, I have been getting rust on the door for years now. I am very disappointed and will never recommend KitchenAid!

I spent $2,300 at Arts Appliances In North Haven, Ct, for a Slide-n electric range and microwave that were shipped direct from the factory. They were so called professionally installed. The time we used them the range emitted a loud pop and a flash which blew the breaker. The cause was a disconnected burner wire that shorted out on the chassis. Evidently the wire was never connected at the factory, an oversight that could have caused a house fire. We also quickly discovered that the lamp in the microwave above the range did not work.Arts sent us a couple of replacement bulbs. It took all my strength and care to remove the bulb which I discovered had been silicone sealed into the bulb socket. Its incredible that no one discovered these defects during the in assembly process or in Quality Control. Two major appliance shipped to the same consumer and both were defective. Adding insult to injury it took days to reach the factory claim center and days for a tech to arrive. The store owners insisted that I had to resolve the problem with the factory.

The fill valve did not shut off and the Kitchen Aid dishwasher (KUDS30IXBL) overflowed and flooded. I believe the problem is a design error. Probably a weak return spring that causes the valve to chatter when it tries to close. I could hear the water hammer in the pipes. The unit was locked in that hammer mode even when I pulled the power plug. I had to turn off the water supply to stop the cycle.I called for repair and tech came right out and replaced the fill valve. The unit worked well for about a week but problem returned yesterday. I turned down the supply line flow to see if that worked. I restricted the flow too much and unit did not fill properly. I turned the flow back up some and am monitoring. I am so sad to have to go through this with what USED TO BE such a fine appliance brand.

We purchased a KitchenAid double oven with the construction of our new home. Commencing with the installation there was nothing but malfunctions with the oven. The fan was bad; control board went bad and most importantly (and never satisfactorily resolved) the oven consistently failed to preheat at the correct temperature or to cook evenly. The oven consistently overheats between 40-50 degrees. Several holidays were less than satisfactory due to the condition in which the food was cooked. The oven was serviced several times over one year and problems were never resolved. Before warranty ended, demanded oven be replaced because lemon and was refused. Told the uneven temperatures and cooking was the way it was suppose to function. Not if you want to follow a recipe, it isnt!!!

I am Kosher and when I redid my kitchen put in 2 identical KitchenAid dishwashers... They both stopped functionally fully after only a year. The same issue, only a short wash. How ironic... You can not tell me that isnt an issue with the model. KitchenAid said not my Problem. Have to pay for a service call. They didnt even have technical support... for DYIs. I would never buy a KichenAid anything again.

Currently have a KitchenAid gas stovetop, approximately six years old. Very pleased especially with the center burner which is more powerful. The treated stainless steel is extremely easy to clean. I do like the design and the fact that it is self lighting and will re-light if the flame goes out. KitchenAid double wall oven is much older and has been extremely reliable, it’s used quite often and very much like the convection feature and the construction.

It looks great in the wall, but I HATE this oven & wish I could replace!! It blows a very loud fan any time it is on - and it takes FOREVER to preheat! I mean 30-45 minutes to reach 350. And then blows an hour after you turn it off. No way to shut it off. After reading reviews of shattering glass, I am scared to death to try the self-clean feature! How do they get away with selling us these problem appliances?!

The dishes are always cleaned and dried. The Bosch never dried the dishes. Have had several Kitchen Aid dishwashers and I would not hesitate to get another. My children have them as well and they are equally satisfied.

We bought the Kitchenaid dishwasher a year ago. Just like the rest of the post it does not clean dishes. Stay away at all cost. You can take dishes out that have food particles on them after the dishwasher has ran run then under water and whats on the dish will rinse right off!!! Service tech says it cause by hard water (we had an LG dishwasher in the same spot, same water for 9+ years, no problems but its the water!!!). So Whirlpool want to charge for a service technician to come out to look at the dishwasher that under warranty!!!! So whatever you do stay away from kitchenaid/whirlpool dishwashers!!!

KitchenAid Superba oven. Model number is KEBS107DWH7; serial number is XJI401375. I have two KitchenAid ovens, but I use one mainly. The last two times I have used the self-clean function for 2-3 hours and I have had to have a repair man out. He replaced a fuse that disintegrates during the self-clean process and he said that is very common. It’s $160.00 each time to repair it so that I can use the oven again. His suggestion is dont use the self-clean function again unless you want to spend $160.00 every time you self-clean. It’s very upsetting since I have been a KitchenAid believer.

We purchased this KitchenAid refrigerator as part of an appliance package for a new home. We did not want the high-end option, so we were offered this package as an balance between cost and performance. We installed this refrigerator, a KitchenAid microwave, a KitchenAid cooktop and a KitchenAid dishwasher. Of all the four, the refrigerator is the worst. It broke down immediately after the 1-year warranty period ended. I had KitchenAid service people here on three occasions and they changed every computer component (board) in the machine. Each time, the machine would work well for a little while and then it would gradually degrade in performance. Right now, it is not cooling properly and not making ice. The gasket around the freezer is falling off so the freezer door will not close correctly, but the computer does not detect this as an open door for purposes of the alarm. At first, I was pleased to see the America sticker in the door - now I really dont care where my next refrigerator is made as long as it performs better than this very expensive paperweight.

My refrigerator is custom and I love it. I have had it for 10 years and the only problem I had was in the beginning with the ice maker. It still looks good and it still functions well.

KitchenAid french door Refrigerator model KFCS22EVMS cost $2400 plus tax Feb 2010. The compressor died after 7 1/2 years. Serviceman said to not repair but to buy a new fridge. This refrigerator should last more than 7 1/2 years.

The first fridge was returned after a day when it never cooled. The replacement lasted 7 months and is currently at 65 degrees. Since it is still under warranty I must go through KitchenAid. Over the past week I have been placed on hold for 7 hours. The one time I did speak with someone about an exchange they were rude and misleading regarding the problems with this product, come to find out. When I had such a difficult time with corporate I went back to the dealer. After going through their channels, I was told that corporate tried to email me (not true) and wanted me to call them back! Can you believe that!

My KitchenAid dishwasher has delivered 15 years of good, loyal service without any hiccups and I am grateful for this service. I would buy another kitchenaid dishwasher if and when my current one dies. It cleans pretty well, especially the bottom level and it is fairly quiet although I know more recent models are much quieter.

Kitchenaid Oven Model # KEBC177K5503: This was the second time it quit working after using the self-clean feature. We paid to have it fixed the first time but called KitchenAid the second time. After seeing all the other complaints, we thought they would at least send out a DIY kit to replace thermo piece that keeps the oven from working. They would only charge me for a service call and then any necessary parts. Their reasoning is that they wont fix something that hasnt been recalled but who has the authority to recall the defective ovens? KitchenAid! I will never, ever purchase any KitchenAid product again! And I will spread the word every chance I get. When I see how many complaints there are out there for this product and KitchenAid is laughing all the way to the bank, it makes me angry.

We purchased a top-of-the-line over-the-range micro-convection oven by KitchenAid in September 2012. Within 30 minutes of installation the unit quit working. For 2 months we had 4 visits from a repair company while it hung without a door in our new kitchen. Finally it worked. Within the next 2 months the exhaust fan went out. They came, ordered a new one and when they pulled the original the tines on the wheels were shredded??? That was 2 more visits. Then just at the end of September this year the other motor did the same thing. That was 2 more visits.Now this week the control panel on the replaced door just started going crazy at random. So this will be another at least 2 visits. This will be 10 days of interruption of my work schedule for repairs to a microwave. Each visit requires you to allow a 4 hour window for the visit. My microwave has not been in full working order at least 4 months out of 14 months. Whirlpool the parent company will not replace it. They would rather I switch companies to LG or GE for my next appliance purchases. We have purchased just about every appliance from Whirlpool and KitchenAid for 35 years and 6 houses because they are a local company. BUT unknowingly this micro was built in China. Our loyalty to them is done because they have NO loyalty to us as a consumer. Very surprised at the lack of caring.

Until now, Kitchenaid has been our choice in kitchen appliances. Two weeks ago, our Kitchenaid flooded our kitchen and four rooms in our basement. Obviously the Overflow protection float which was not impeded in any way, didnt work. Now the kitchen hardwood floor is being ripped out and replaced. Walls and ceilings have been repaired downstairs. Even the electrical system between the walls was damaged and had to be fixed. I called and spoke to a customer service representative and just wanted some answers. It is very apparent Kitchenaid doesnt care. I am so disappointed in this company and will never purchase from them again. The most expensive dishwasher.... Thousands of dollars for repairs!

We have had two kitchenaid ranges in the last two years. The first one burnt up twice on the self-clean cycle and was replaced by a range with a higher speed blower fan that is extremely loud and annoying. Kitchenaid replaced the fan twice and have come to a conclusion that this is normal. When I first contacted Kitchenaid, their comment was we have had no noisy fan complaints. Service techs they have replaced many. Kitchenaid have told us they no longer going to help us with the noisy fan as it is normal. We are now stuck with a $2200 range. We will never buy kitchenaid junk again.

Last night our KitchenAid oven locked at the end of an hour long chicken bake at 350 degrees. I turned the bake knob off immediately. Within 15 minutes, the inside of the oven was on fire. Firemen arrived and by then, the glass front was broken and they put out the flames. Luckily, it was contained within the oven but of course, time for a new range now. Approx 10 years of use was fine for many years but this computer problem of locking and the very hot self cleaning feature just coming on by itself is ridiculously unsafe! Who knew a product could be so poorly designed that it would do this, start a fire by self locking and then heating up to serious temperatures!

On Monday, January 23rd, 2012, KitchenAid double oven (model number KEBS277SSS04) exploded during its self-clean mode while my 5-year old and I were in the kitchen, showering us with scalding hot glass. Do you know what temperature the glass is when it shoots out of the oven? I called the extended warranty company who tried to deny the claim to fix it. I spent over an hour on the phone just to secure a service appointment. Then I look online and discover that many people are having the same issue with ovens that were purchased about the same time as mine. Consequently, after the oven is repaired it still does not function properly. That is a concern for the safety of my home and my children.Then I contact customer service at KitchenAid. Their response is that they are sorry but Ill have to deal with the extended warranty company. They documented my story and that was it. Clearly there have been other complaints. The lack of response makes the company negligent. Further, they are endangering me, my family and my home if this product that operates at dangerously high temperatures fails or malfunctions again. If KitchenAid as a company are willing to settle with not answering these continued complaints, then you are guilty of being irresponsible with consumer safety.

We purchased the new low profile style of KitchenAid microwave hood combination to replace a 21 year old Maytag model. I could no longer get parts for the old girl so decided to update. Installed the new unit in March of 2019. The performance of the microwave is as I expected from a higher end product. The model upgrades to LED lighting and the exhaust fan features are all pluses for this unit. The microwave touchpad and programs have worked very well. I would be rating this unit with 5 stars at this point except for one major flaw....There are (5) chrome buttons on the front face of the microwave to control the lighting, fan, open the door, cancel program, and start menu programs. On the surface of the buttons lettering had been stenciled to identify the function for each of these (5) buttons. After about 6 months of use the lettering has become faint and/or disappeared. Of course the two buttons used the most START and OPEN are now basically missing any lettering to identify the function of that button.In September I decided to contact KitchenAid Customer Experience Center about the problem. I first used the contact via e-mail found on the KitchenAid website explaining the issue with the button lettering disappearing. Received a response about 5 days later stating they were sorry I was experiencing and understood it could be frustrating. Then went on to state quote When touching the control panel, be sure there are no oils or lotion on your fingers. This can damage the lettering and finish.. They would be sure to pass on my complaint for review and future improvements. Of course this response did not sit well with me. What kitchen appliance should not stand up to normal use with your skin oils or other kitchen products touching its surfaces.I then called to arrange for a service call on the microwave again explaining to the representative my issue with missing button lettering. After much discussion of the problem they basically categorized the problem as cosmetic and therefore excluded under their warranty. The warranty in the User Guide also stipulates in bold lettering The cost of repair or replacement under these excluded circumstances shall be borne by the customer. No service call was set up at this point.After a couple more e-mail exchanges with Consumer Correspondence Team personnel, they recommended I arrange a service call to have a local KitchenAid repair technician look at my problem. I asked them to waive any costs for the service visit IF the technician could not classify the defect as anything other than what they had already called cosmetic. They could not provide me with such a waiver and no service call was arranged.I would say the Customer Experience Center personnel listened to my complaint and understood my dissatisfaction, but could not help resolve the problem. I even asked them to just send a set of new buttons and I would be a happy customer. I dont think that is going to happen either. No further communications for a couple of weeks now.Like I stated earlier, I now have (2 of 5) buttons without identification as to their function. The User Guide does not pictures of these buttons so you cannot lookup what the buttons do, good thing for our memory I guess. The frustration is the lettering should be able to withstand normal use in a kitchen environment without rubbing off. It is more than a cosmetic issue. Thus the reason for the 2-star rating for this appliance. I just want current and future customers to be aware of this issue. A photo is attached of the right hand side buttons showing the lettering disappearing with use.

The glass on my KitchenAid lower wall oven shattered (it was not on at the time). When I called KitchenAid they gave me the name of their local approved repair vendor. I ordered the part and paid the high price for a replacement. When the repair technician came to replace the defective part HE COULD NOT DO SO! The replacement part had not been manufactured properly. It was defective. The subject part was the outside glass pane attached to the stainless front panel. The glass was not centered and there was a 1/8 gap on one side and the other side was attached so that the part was twice as thick as it should have been. The thickness prevented the attachment screws from connecting. Obviously, Whirlpool is not familiar with the concept of quality control. The technician took the defective part back to their shop and ordered a new replacement. That part has the same defect! I am told that the vendor has tried several other suppliers and have not been able to find a non-defective replacement part.I never had trouble with replacement parts when Hobart owned KitchenAid! The Whirlpool organization negotiated the lowest price possible with their replacement parts vendor--probably in China--who gives Whirlpool their moneys worth and KitchenAid owners now suffer with the result. IT HAS BEEN SIX WEEKS and there is not a properly manufactured replacement part in sight!!!! This oven is almost twelve years old but for the price KitchenAid charges it should last one hell of a lot longer than that! Model: KEBC208KSSO, SN: XM4400465. Sadly, the approved Whirlpool vendor who is suppose to be repairing my oven door has not bothered to call me back since the first week this fiasco began.

As noted in many other reviews there is a design issue with the upper carriage. My wheels fell off New Years Eve and the upper basket fell down breaking 8 champagne glasses... several hundred dollars in broken glasses... dishwasher is 2 years old. Very unhappy.

Bought the KitchenAid dishwasher on recommendation from well known appliance store, Sanatoga Corporation. 19 months later water will not drain and repairman said new pump needed. Limited use with operating 2 times per week.

Kitchen Aid used to be the best out there. Now they are worse than GE. Since buying my Kitchen Aid appliances in 2014 I have had nothing but problems with each piece. My compressor has gone out of my refrigerator twice, The dishwasher top racks just disintegrated, the microwave plate cracked within a week and now my oven wont work. When I go to preheat it, the message reads That function is not available. I am replacing every piece after the first of the year and I will never buy kitchen aid again. Company could care less and when you call to ask what could be wrong they want to get a credit card so you can be charged for their help. Very embarrassed I even have Kitchen Aid in my home. Not respectable, well built appliances anymore.

In 2012 I purchased my new home and upgraded to ALL KitchenAid appliances. It was costly and I wish I would have done better research on appliance manufacturers. Just before the warranty was up on the first year, my refrigerator was leaking water. KitchenAid came out and fixed the water dispenser tubing. The repairman suggested that I buy another warranty and to keep buying them. He added that KitchenAid appliances are constantly breaking and the refrigerator was the worst appliance for reliability. I purchased a new 1 year warranty and that was up 1 month ago. I did not renew the warranty this year due to recent unemployment. Now the thermostat is out and it is going to cost me $300.00. I am going to purchase the warranty on all of the other appliances and ride this out. BBB and Consumer Reports recommend Thermador. I will be certain to never buy KitchenAid again and will go with what is recommended by the experts. Thanks KitchenAid!

We purchased a stainless steel KitchenAid bottom freezer refrigerator in September 2013. It was fine for a year, but suddenly the PO sign showed up on display board and nothing has been right since then. Upon calling Whirlpool (30 minutes on phone) they suggested we call the repair companies listed on their website. First company we called was Diamond Repair and that guy fiddled around and since he could not figure out the problem, told us that the fault was with the outlet in our brand new built house! Ok, so we called the builder and they looked at it and declared it fine but changed it to a brand new one. Problem continued with the constant beeping and PO symbol on. Then I called Maytag company to look at it and that has been a nightmare. After the first tech left, our water dispenser that was working fine till then, stopped dispensing. They said that maybe it was a coincident that it failed and their tech was not at fault. What!!! They are simply unhelpful. Their techs come out and between the two visits they have changed each and every circuit board, to no avail. Much to our chagrin, whenever I call Whirlpool customer service center, and speak to a manager, they make me repeat the problem, promise me that they will call back and I never hear from them!! One time they supposedly ordered new door for this fridge, but the tech from May-tag came with new circuit boards and did know anything about any door being ordered. I wash my hands off Whirlpool company. The fridge was clearly a lemon. In all the years of owning several refrigerators, this has by far been the worst fridge we have owned but the Whirlpool customer service has been pathetic, to say the least. I will make sure none of my next appliance is even partly owned by Whirlpool!

Bought a complete line of KitchenAid products for a remodel job on my kitchen a year ago. Purchased the products in April 2017 but did not install them until the first part of June. The KRSC503ESS side by side, counter depth refrigerator does not cool properly. In December 2017 I notice the refrigerator was warm and the bottom drawer was not going in all the way. There was an ice build up at the back of the refrigerator. Also, the freezer was not cooling properly. Call for service and they replace a fan motor and thermistor. The unit seem to be working fine until this week. Same problem. Pulled everything out and turned the refrigerator off for 24 hours to let it thaw out. Turned it back on and everything is working fine again. I personally feel there is a bad design in this unit. The bottom doors are against the cooling unit in the back of the refrigerator. I feel this will continue forever.I call for service again and now KitchenAid and the extended warranty company are saying its not their problem. The KitchenAid service said that I might be responsible for the service call if they come out and find it is not a warranty issue for them. Additionally, the ice maker makes loud noises when it dumps the ice in the ice container. It does wake me up at night. I thought KitchenAid was suppose to be the higher end of appliances, but boy, was I wrong. Hindsight being 20/20, I should have done my homework a lot more. Never again.

I had the worst experience ever! My refrigerator has not worked for 10 business days already. They changed all parts but still its not ready to do anything. I have no working refrigerator without food and I have 2 kids.

I got this new KitchenAid stove 1500 and was so happy with the way it looks, but... What a horrible product this company made! First, I had to exchange this stove, because of the computer problems it had (exchanged it two times). Unfortunately it was over 30 days so I could not return it. Second, it takes over 30 minutes to preheat the oven! Third, after a month of using it two light bulbs went off!! At the same time!!!Last, but not least their service team checked and stated that the temperature in the oven is right, but to roast or bake it takes twice as long! Not to mention that the glass top is made from some horrible material and it is very difficult to clean! And one area of glass is already chipped off!! I bought it in June 2016 four month ago! Dont buy Kitchenaid products!!!

KFIS29BBMS - Refrigerator was purchased and installed in a brand new home/kitchen in Nov. 2013. In Feb. 2015 (after 15 months of normal use) the in-door ice maker stopped working. Troubleshooting did not fix the problem and we decided we could live without ice. In Apr. 2015 (after 17 months of normal use), food in the top drawer of the freezer was not fully frozen. This is a bigger problem. When looking online for solution suggestions, its become apparent that these failures are not unique to us; This model is a lemon. As visually appealing as this refrigerator is, do not waste your money. I am waiting (hoping) for the class action lawsuit mailer to arrive...

First, after less than one year of use, the soap dispenser broke, so we got less-than-satisfactory washes from that point on. Now, the top rack is broken. All wheel assemblies are off, and it cost $80 for replacement parts that they gave us no instructions for. This has been the worst dishwasher I have ever owned. I have owned less-expensive units that cleaned better and never fell apart. Only reason we changed was we upgraded other appliances to stainless steel, and this dishwasher was much quieter. Never buying this brand again. Cheaply made!!

I am sorry I did not use this site before I purchased my KitchenAid refrigerator. Apparently, they do not stand by their shoddy product. I have had the same issues as most. The icemaker broke two years after purchase. Now after 6 years, the two circuit boards are broken and need to be replaced. The total cost for this could go up to $800. I had a service person look at it and replace the inverter board at a cost of $450. Two days later, the fridge got hot and service guy came back. He diagnosed that the main board needed to be replaced. KitchenAid does not even have this part anymore. Now I have to send out my part for repair and be without a fridge for more than a week. I am disgusted! Never again will I buy KitchenAid products.

I purchased my KitchenAid dishwasher from hhgregg in January of 2011. I purchased model KUDS30IXSS. I also purchased a 5 year warranty for the dishwasher. The first time I called for service for the dishwasher was for the top rack in the dishwasher. The rack was broken and needed to be replaced. The rack was not covered and I had to pay nearly a $100 for the part. The next time I called for service the pump was broken on the dishwasher. This part was covered by the warranty on the dishwasher. The next time I called for service the grinder was broken on the dishwasher. The next time the dishwasher stopped working because a fuse blew on the dishwasher. The last time the dishwasher stopped working was in October of 2015. In October I was told that two pumps were not working, the circuit board was replaced, and the control board on the front of the dishwasher was replaced. Today 3/31/16, my husband informed me that there is water in the bottom of the dishwasher again and he cannot get it to turn on. None of the lights light up again and furthermore since the control board is melted he is afraid it is going to burn our house down. We just want it out of our house. I called hhgregg and they are of no help. I did not renew the warranty this time because they wanted $700 to renew the contract. I could purchase a new dishwasher for $700 and believe me, it would never, ever be another KITCHENAID product. I am so very, very disappointed with this product. The repairman told me when he was here in November that because the dishwasher is 5 years old they would only offer us half what we paid for the dishwasher. At this point I do not know if I want another dishwasher. It is only my husband and me. We eat out for dinner almost every night anyway. Why go through this aggravation? What has happened to pride in American workmanship? My husband owns his own business. If his job performance was like this, he would be out of business tomorrow! Shame on you KitchenAid! I trusted in a product I had purchased 25 years ago! My sister-in-law is having the same problems and sadly, I recommended she purchase KitchenAid! I will not be recommending that anyone buy this brand again. We are building a new home and we will be researching appliances before we buy...but it wont be KITCHENAID!

My husband and I purchased all KitchenAid products for use in a new home we were building in late December 1997. In the first cleaning of the double-wall oven, it locked up; and we had to have the service man from Sears come out and fix it. Since that time, I have had some trouble with the touch pad working and then not working. About 2 weeks ago, I called Sears; and they sent a repair man out to fix this problem. He informed me that the part for my Superba KitchenAid double-wall oven had been discontinued and that I had probably paid $2,700.00 for this oven. Much to my amazement, because we purchased so many kitchen appliances, I had no idea we had paid this price. Nonetheless, he informed me he had other customers whom he had tried to get parts for and gave me very little hope of ever finding the part to repair this oven. So I called KitchenAid and was told it had been discontinued and hopes of finding part number 4451292 was going to be very unlikely. I proceeded to get onto the internet on Ask.com and found a repair site. I did some research and found it has been discontinued and that they dont have any idea of anywhere to get this control pad fixed or purchased. I feel that, after reading all the other complaints on these same malfunctions, there should be some kind of enforcement that KitchenAid or Sears should have warned the public at the time of purchase as to the approximate time you have to get parts for such expensive items. My oven is almost new inside and out. I and my husband (who is now deceased) worked out on the road for many years, and use of this oven was very limited due to us always being gone out on the road. The bottom oven has been used maybe 3 times, and the top oven has not been used hardly at all, compared to my KitchenAid microwave, which we both used all the time.when we were home. My guess would be that it would about compare a thousand or more to one. The touch pad on my microwave is still doing super. After viewing all the complaints on this model number KEBS277DWH1, part number 4451292, and the issues all of us are having with these ovens, I would hope that someone would stand up for us in a class action lawsuit. These products are very expensive, and nobody is helping the consumers on this product problem. Please someone stick up for all of us who need someone who can make this company responsible for such inadequate products.As of today, I have no ovens to cook Easter dinner in, because nobody has a part to repair this. And I am a widow and havent the money ($3,500.00) to buy another one. This is what repair.com wants for another one. Im very dissatisfied and angry with the outcome of all the work and research done and to get nowhere. Help!

We had this oven when we purchased the house and it was perhaps the appliance that was least used. Over the past several months we have been getting an error in the control panel F6E0 - Lost Communications. The error would sometimes solve by itself, but this time we waited for about a month before calling a technician. He told us that the control panel would be $700 and the problem may be solved. It may require another control panel replacement which is in the $200 range.Why would Kitchen Aid design products that would last for 5 years when the good old Electric ranges with much less electronics lasted for 20 years. Where is quality? Where is reliability? I perhaps should not blame KitchenAid alone on this. Since we are all demanding (or receiving) products that look more like a computer - we replace it as often as a computer and trash the old ones in China. Further, they declined to post my review on their website - Sure they dont want to see it on their site!

The Superba Electric self-cleaning oven does not heat up to the appropriate temperature. I live in a condominium and at least two other units are experiencing the same problem.

When we were in the market for a dishwasher, we mistakingly took the word of an employee of a big box appliance store on the suggestion of the best mid-range dishwasher. Big Mistake. We literally wash our dishes before putting them in the dishwasher and then we have to scrub some of them after they are washed in the dishwasher. I think we mainly use it for glassware...it is not capable of cleaning anything beyond glasses that have held mainly just water. This is, without a doubt, the worst appliance I have had the misfortune to own. Cannot wait for it to totally die so I can replace it.

KGRS505XSS30 - We are now on our SECOND KitchenAid stove (identical model) because we bought from a very reputable dealer and he had sent his service department out several times and finally just ordered us a new stove. So far, the oven is working okay but the knobs are definitely a safety hazard!!! When I go to clean the back of the stove, the safety knob, yeah right, will turn and flame up. I have burned paper towels, etc.Saturday, my son just reached to pick up a pot holder on the back of the microwave and a few minutes later we all smelled a foul odor. I went into the kitchen and the knob had simply moved enough to turn the gas on, but not the flame!!! Glad we had no smokers in the house. We had to raise windows and use fans to remove the gas fumes. DANGEROUS and should be recalled but after reading the reviews, it is obvious that KitchenAid could care less about safety. I have a aid mixer and am happy with that but will NEVER buy any of their products again.

BUYER BEWARE...DO NOT BUY KITCHENAID. I have read the comments made by many people regarding the refrigerators but I have another issue with KitchenAid/Whirlpool. The Plate on the bottom of my electric oven states that the Country of Origin is Canada..I provided the appliance pamphlet and layout information to my service repairman and he noted that that pamphlet said that only US-made models have a fuse so after his inspection determined that the reason the oven was not working was because of the Circuit Board and subsequently ordered. When the part was received and put in, the oven still did not work. The repairman did another detailed inspection and found a fuse and it was blown. The pamphlet specifically states that only US models have a fuse. I will take this matter further to determine what agency regulates mislabeling of Country of Origin. With all the deception detailed by the many complaints by homeowners, there must be a reason why KitchenAid/Whirlpool mislabels the electric ovens and I suspect mislabeling may give some sort of money advantage. In addition, as most of the complaints state, KitchenAid customer service is horrible and when I furnished them with supporting documentation, they would not even try to justify why the Country of Origin was misrepresented or direct me to anyone that could address the problem. The age-old adage, keep on stalling and the complainant will probably give up and go away. If not for the mislabeling, the repair cost me $600 instead of $2 to replace the fuse.

We built a new home and purchased all new appliances, including a very expensive KitchenAid dishwasher. The electronics burn out (and nearly cause a fire) after seven months. Kitchen Aid does not support its own product but relies on unreliable subcontractors. After already waiting for repairs for two weeks, now we are told the parts are not available. Frankly, I do not want a defective dishwasher to be defectively repaired. So far, KitchenAid will not honor our requests for a new dishwasher. This is poor product support and customer service. These are expensive dishwashers that you should avoid.

Excellent fridge. Never had a problem to call for service. I got extended service but was never a problem. Just call to service and Sears came and serviced the fridge. Since then I have no service contracts and no problems with the fridge.

Just had my 6th service call in a year and a half to repair the ice maker. Because its now out of warranty every call is costing me $99.95 plus parts and labor. This is a $3000 refrigerator and works far worse than the $600 one in my garage. KitchenAid refuses to do anything to assist so I am pursuing lemon laws.

The oven (model # KGRK806PSS01) was put in self clean mode. I came back to the kitchen later and found it had powered off; the oven glass was shattered and hot pieces were falling on the floor. After letting it cool down, I unplugged it. I later plugged it back in; still, it had no power and the self clean oven door latch will not unlock. Oven is completely useless now. The glass and parts alone to fix it are over $450 plus a service call & labor would put it closer to $600. I bought this at Sears about 5 years ago and they referred me to KitchenAid. KitchenAid finally offered to fix it for $370; however the glass is on back-order for 3 months. I see many similar complaints online and judging by the long back order on the glass, Im sure there are a lot of other people in my boat. I reluctantly ended up taking KitchenAids offer and I will not buy KitchenAid again.

My parents purchased a KitchenAid refrigerator model number KRFF507ESS01 six months ago. In that time the ice maker has never worked correctly and it has been broken twice, causing them to throw all their food away. The first repair took 10 days. They are now waiting on the second repair and it has been 8 days and they cannot get anyone out here for another 9 days. They purchased a top of the line stove, microwave, and mixer at the same time. They spent a lot of money and the customer service is terrible. They have had to buy coolers and countless bags of ice to keep food in the house. I asked the customer service rep what they needed to do to have a new unit sent out. I was told, Nothing, your parents signed the extended warranty which states repair, it doesnt say replacement. Im sorry, but where on that warranty did it say that you were selling them a piece of crap? Very disappointed.

I had a new kitchen put into my 80-year-old house by a reputable, long-established DC firm. The kitchen itself is a delight, and I couldnt be more pleased. Because of the somewhat unusual footprint of the space, we were limited in our refrigerator options. I chose a stainless-steel Fisher-Paykel fridge and I love it; I had my own GE Profile range reinstalled. That left the dishwasher and the microwave. Kitchen Guild (the company that installed my kitchen) said I could get a deal by buying at least two KitchenAid appliances. I had never owned a KitchenAid product, but I thought they had a good reputation. What a mistake!The dishwasher started having problems with the LED display before the end of the first year. Finally, it froze completely, and I have not used it in over two years (the kitchen was installed 6 years ago). The built-in microwave with vent fan also began having problems almost immediately. First, the grid on the top fell off and broke; I called and they sent me a new one. Then, the handle fell off and they would not do anything about it! I super-glued it back on. Then, the replacement grid fell off; I super-glued that back on. Tonight I was preparing dinner and put some veggies in the microwave to heat up. The oven started making very loud, strange noises and then I smelled a strange, electrical smell. Obviously, there is something seriously wrong with the oven, and I cannot use it again. I now think I was offered a good package rate on these appliances because they were clearly lemons! I have never had such a negative consumer experience in my life! And I thought this was supposed to be a premium brand! Has anyone else had a similar experience with KitchenAid products? I paid a pretty penny for them and this is an outrage.

I purchased 30 KitchenAid gas convection oven which was delivered on January 3, 2013. On 1/14/13, service was required to replace igniter (oven shut off during baking). On 1/23/13, service was again required to replace burner (oven shut off during baking). On 3/13/2013, service was required to replace control panel (oven wouldnt shut off). On 3/25/13, repair again required (control panel again. Oven wouldnt shut off). On 3/28/13, control board needed to be replaced. On April 4, 2013, I had to order UI and harness connector. On 4/8/13, I replaced ribbon from UI to main control. Unit now is shutting off but is still beeping randomly in convection bake. Orvilles Appliance in Amherst uses DC Appliance to do their repairs. DC Appliance has been wonderful, trying to repair it. I went to Whirlpool product review on 4/8/13. On 4/23/13, DC Appliance arrived again to repair range. They turned off during baking again. Another control board was installed. When service technician was finished, the range started beeping again but it was too late in the day to speak to Whirlpool tech support. DC Appliance called Whirlpool tech support on 4/24/2013 and was told we would be contacted by Whirlpool on Monday, April 29th, to arrange replacing our range. Monday came and went. So Tuesday, April 30th, we called DC Appliance, who called Whirlpool. The story changed. Suddenly, they had no record of the conversation with DC Appliance about replacing the range. Today, May 1st, DC Appliance called us to say they had the names of the two individuals they spoke with regarding the replacement. We were told to wait until Friday to hear from Whirlpool. DC Appliance said they cannot give us the names of the tech whom they spoke to or the person above that tech who made the decision to replace it. We paid $1,447 plus tax for this range. On top of that, we paid an additional $139 for a 5-year extended warranty. We are getting the runaround. We have been patient. Whirlpool and Orvilles had been nothing but nasty. Please help.

KitchenAid® Superba® Series EQ Built-In Dishwasher - KUDE40FXBL1 - Like many others in this column, we spent a bit more money to buy a Kitchenaid dishwasher, thinking that the quality was better. The delivery date for our dishwasher was April 26, 2011. As many have noted, the wheel system on the upper racks continues to fail. The plastic tabs that hold the wheels onto the dishwasher rack adjuster breaks, allowing the wheels to come off and ultimately leading to the upper rack dropping down on top of the dishes in the lower rack. On April 7, 2012, a few weeks shy of one year, and just before the end of the full coverage warranty, we had the dishwasher rack adjuster replaced for the first time by Sears technicians (since the machine was purchased from Sears). In January 2013, two of the four wheels were falling off again and allowing the rack to unexpectedly drop from the upper rails. After much complaining to Kitchenaid, they agreed to send replacement parts (2 dishwasher rack adjusters, one for each side, part number W10350376). The new parts are exactly the same as the two sets of dishwasher rack adjusters that failed in the past. I had hoped that Kitchenaid would have made a design change to the parts by this point in time, but it appears as though they have not addressed the issue. I will be replacing the parts by myself, and if there is no change in design, it looks like this may be an annual task. If anyone knows of a solution, kindly advise.

Purchased dishwasher 2 years ago. Very cheaply built. Have had to replace wheels on the rack on numerous occasions along with some other plastic parts. It is no longer working properly. Often have to run it 3 or 4 times before the dishes are clean. Dishes have always been well rinsed before going in. Terrible product from day one. I’ve had KitchenAid appliances for 20 years and will not buy another KitchenAid product. Very disappointed.

Purchased all new KitchenAid appliances for a kitchen remodel. The dishwasher overheated in less than a year. A service repairman from the manufacturer replaced the control panel. It worked fine until it was 2 years old. Then it stopped cleaning. I tried working with my extended warranty at this point. One repairman said it needed spot remover (which I had only recently run out of). I disagreed, as the dishes were greasy with food particles left on them. A 2nd repairman replaced the control panel. Still had dirty dishes. They replaced with new control panel. Still had dirty dishes. Then the pump stopped working and you couldnt turn the dishwasher on or drain the water. At this point I had been without a dishwasher for 2 months & was tired of service calls with no results and hand washing all my dishes. The store where I bought it wouldnt replace the appliance & said it was up to the appliance repair to say it was broken...& couldnt be fixed. The appliance repair said that it was up to KitchenAid customer service to make that decision. Customer service said that the appliance repair had to document that enough repairs had been made that it would be cheaper to replace. The appliance people wouldnt do that. I called back the store, the appliance people & the warranty company & tried to get them to work together... with no resolution & ended up buying a new dishwasher...different brand, of course. I wouldnt leave a bad review for KitchenAid, but this dishwasher cost me $800 and a $2,000 KitchenAid refrigerator purchased at the same time has been leaking since it was a few months old. Ive had it 5 years...still leaks & getting the same run around with the store, Kitchen Aid customer service and the extended warranty. No one will take responsibility for their poor products. I do like their stove top and double oven combo, though.

We contacted Whirlpool directly and they were amazing. We are getting a new refrigerator. Deal with Whirlpool, not Kitchenaid.

We remodeled our house and purchased a KitchenAid microwave oven wall unit Model number KEMS308SSS05. We have owned this unit 2 years and 2 months. The microwave always had a loud sound when running and did not heat. Well we had the microwave serviced within months of purchase while under the manufacturers warranty, it started heating better. Recently the turntable stopped working. We had 5 service calls before it was fixed. The motor had to be replaced along with several electronic boards. Now the oven will not heat to set temp and does not hold its heat. The repair company is coming to fix next week. I will never buy a KitchenAid appliance again. This was my 1st experience with KitchenAid. We also have a high end Kitchen dishwasher which we had to replace plastic parts for the upper drawer. Very Poor Quality. Now I know why KitchenAid does not have a customer service line you can call.

Our KitchenAid model has an excellent interior design for rack spacing, sizes, configuration and ease of loading. The wash system is also excellent as dishes & glassware come out clean and sparkling.

Purchased this expensive gas oven less than 3 years ago. Three of the five burners now have frozen valves and do not work. The middle burner went first, then the right front and now the left back burner. Very disappointed. Would not recommend this range to anyone for purchase.

I purchased three appliances from KitchenAid - a dishwasher, gas range and a microwave. The microwave died and I had to buy another brand. The dishwasher had to have the panel replaced within a few months of use (fortunately under warranty then). The gas range KAID KSGA906PSS00 has had nothing but problems. The “Gas probe on” message problem is perennial even though I never use it. I have to reset the fuse switch off and mimic the probe as if I was cooking.The control panel died last year and I had to pay $303.45 to get it changed. Now a few months later, the oven does not shut off; I get the Cooking complete message which refuses to go away and I have to reset the fuse switch. Perennial problems - paid a hefty amount on this set of KitchenAid junk. Wish I had chosen another brand.