Purchased all new appliances 4 years ago, worst mistake and purchase ever made. Our KitchenAid fridge, oven, dishwasher and microwave were all replaced 4 times. That was by the store we bought them from NOT the actual company as KitchenAid will not replace their defective junk. The fridge we have now was purchased in 2016 and has been repaired 3 times already, currently pending a fourth repair after having to fight with the executive office this morning. Our fridge is making the loudest vibrating noise you can’t stand to stay in our 3600sq ft home. Customer service could get someone out by the 26th! Two weeks away. I called the service company they schedule at and they luckily had a cancellation tomorrow but told me it’s not under warranty. KitchenAid sent over the old fridge they replaced model number and warranty info., which, it would still have been covered. When I called executive management again today they wanted to blame me saying there are so many files. It’s hard to find things. So I had to give Nikisha the work order number her customer service gave me! Then she said, Oh, it was a manual submission. Seriously?! Then I had to read the warranty to her from the book I was given about how the warranty works. Horrible appliances, horrible customer service and I dread tomorrow as every time service comes out it requires a part and parts take 2-4 weeks to receive!

Our dishwasher is the whisper/quiet, this thing is far from quiet. Ive had other dishwashers that made less noise and had so much more room than this one. It was here when we bought our house but I wouldnt recommend it to anyone!!

KitchenAid Refrigerator KSSC48QMS01 - Do not buy this refrigerator. We bought a home with a beautiful custom kitchen with this KitchenAid refrigerator and its just given us grief. Thank goodness we bought an insurance package to cover appliance repair. After three different repairmen and waiting weeks for parts to arrive, we found out most parts were not the right ones. Finally we got a Sr. tech guy to assess what was going on and we had to have the mother board sent out to be re-done. Well that seemed to do the trick, but 8 months later we are having issues again. Our insurance carrier would NOT insure the refrigerator. We ended up buying insurance from another carrier which should have told us something. We have rented a refrigerator while new parts are being ordered. We have lost several full freezer and refrigerator loads of food. No fun. I have no confidence with this unit ever being repaired. Its built into its own lacquer custom cabinet. Ugh. We now have another rental refrigerator sitting outside on our patio as we wait two weeks for parts. Would I buy a KitchenAid unit again. No Way.....there is no help out there to fix this mess.

One year ago I purchased my 5th KitchenAid dishwasher (Model KDTE254EWH), based on my past experience. I have to rinse dishes first because it does not get them clean. I believe the problem is in their effort to save energy and water. The spray arms have very few holes and they are so small they are worthless. If I could get new arms with larger and more holes, I would.

I bought the fridge last November (2013) and the freezer has quit working. I am so sick of the quality of American products! I also purchased a KitchenAid dishwasher and the pump went out on it within the first 6 months. I am single and run it MAYBE once a week. When it came time to purchase a gas range I decided to ditch the so called American made KitchenAid brand and go with the Bertazzoni (Italian manufacturer, family business-6 generations strong). NO WAY was I going to purchase yet another KitchenAid that would need repair within the first year. In hindsight I wish I would have purchased a Bosch dishwasher and did more research on refrigerators. I would NOT recommend ANY Kitchen Aid product!!!!!!!!

BUYER BEWARE...DO NOT BUY KITCHENAID. I have read the comments made by many people regarding the refrigerators but I have another issue with KitchenAid/Whirlpool. The Plate on the bottom of my electric oven states that the Country of Origin is Canada..I provided the appliance pamphlet and layout information to my service repairman and he noted that that pamphlet said that only US-made models have a fuse so after his inspection determined that the reason the oven was not working was because of the Circuit Board and subsequently ordered. When the part was received and put in, the oven still did not work. The repairman did another detailed inspection and found a fuse and it was blown. The pamphlet specifically states that only US models have a fuse. I will take this matter further to determine what agency regulates mislabeling of Country of Origin. With all the deception detailed by the many complaints by homeowners, there must be a reason why KitchenAid/Whirlpool mislabels the electric ovens and I suspect mislabeling may give some sort of money advantage. In addition, as most of the complaints state, KitchenAid customer service is horrible and when I furnished them with supporting documentation, they would not even try to justify why the Country of Origin was misrepresented or direct me to anyone that could address the problem. The age-old adage, keep on stalling and the complainant will probably give up and go away. If not for the mislabeling, the repair cost me $600 instead of $2 to replace the fuse.

My KitchenAid model# KFEG500E does not hold the correct temperature for more than 20 minutes before it drops 15 to 20 degrees. It is near impossible to bake anything and have it be done at the correct time. I am shocked that the KitchenAid brand is so inferior to what it once was. My old KitchenAid oven served my family for 36 years before it finally died. My KitchenAid dishwasher is still going after 37 years and hope it lasts a little longer as I hate to see how bad the new ones are. It sure will not be a KitchenAid!

We purchased 6 years ago and have had non-stop issues with it. It stops working after about 10 min., then you have to push a few buttons and then it works for about 10 more min. until it stops again, and then finally you have to start the whole cycle over and then it will complete. Its like washing dishes twice! It takes about 2-3 hours for a complete cycle. Also there is a smell that is terrible and after trying dishwashing cleaners, it still smells. Finally, every few months Ive had to take the whole thing apart to clean out the filter area to try to rid the smell. Ive never had so much trouble with a dishwasher!!!! This was a top of the line and expensive model too. :(

Our KitchenAid dishwasher was purchased about two and a half years ago. The model is KUDS301XSS1 for over $1000 from HH Gregg Appliances. One and a half years into its use, it had a repair for $215 for a $30 fuse. The rest was labor because nothing on the dish washer would operate. The compartments that hold the knives, forks and spoons in place are held up on the sides of the utensil tray by bread twiggies to keep them from constantly falling into the respective sections. If anyone is experiencing this problem, the twiggies have been working now for over a year. The bottom panel which is plastic is held to the metal frame with cheap plastic that breaks. It is now held on by, you guessed it, another bread twiggie. Last week, the roller on the upper rack broke off of the cheap plastic spindle that holds it to more plastic parts on the rack. Now it is engineered by an ingenious screw washer fed by a strong plastic tie through a small washer fed through the opening of the roller and twisted onto the plastic frame on the upper rack. This works as long as one doesnt force the rack open. One should note that the end stops on the rack are made up of more cheap plastic parts that are quite fragile and will probably break in time. The dishwasher does clean dishes and is silent, but the cheapness of all these parts leaves me with one opinion - KitchenAid and Whirlpool do not care about making a good appliance. The KitchenAid was a replacement for two previous Whirlpools that gave decent service. I sold appliances in the past and know that KitchenAid made by Hobart was quite a top of the line dishwasher. My advice now - not worth the purchase price, not worth buying so let buyer beware. Because of this atrocious record, the rest of the new appliances in our kitchen went to Frigidaire. I have read many other complaints from others on the internet about this fuse that keeps going out. My repairman left the instructions for replacement so I can do it myself.

I purchased a KitchenAid French Door Bottom Freezer unit from Ferguson Enterprises. The unit was installed yesterday. I was cleaning it to prepared to load it from my old refrigerator only to find that the bottom freezer drawer cannot be removed for cleaning and there is no way to get to the bottom floor of the freezer to clean it. I contacted Whirlpool Customer Service to find out how to remove the drawers and after nearly 30 min, the CSR told me that he couldnt find a way to do it. How can KitchenAid (Whirlpool) sell something that cannot be cleaned? I am so angry and frustrated. The young man told me he would file a complaint but that there was nothing else he could do. Terrible design that cost me over $3000.

My top of the line, three year old, stainless steel KitchenAid refrigerator stopped cooling. Main circuit board is defective. Exactly like Ians review, I was told directly by a supervisor that no replacement boards have been made since the tsunami. In over two years, KitchenAid has not obtained a US based company to make these replacement boards. They have to be mailed to a company that rebuilds the boards and it takes at least two weeks before the repaired board is returned. This is the worst and most shameful business practice I have ever heard of from a world wide company. I have the KitchenAid Extended Warranty, but a loaner is NOT part of your KitchenAid warranty. And you are supposed to be perfectly happy going without a refrigerator for over two weeks. I purchased the KitchenAid built in wall oven, convection oven/microwave combo at the same time, along with a top of the line KitchenAid dishwasher. After spending more than $8000 on this suite, I cant wait for the non-existent circuit boards to go out on these other appliances. My husband wanted to buy the Samsung refrigerator, but I insisted on buying American made since the US was in the middle of the Great Recession. I will be spending my money on Korean appliances from now on, now that I have learned that KitchenAid has knowingly left all of their appliance customers without a source for new, replacement circuit boards. Heres a suggestion KitchenAid... Jabil Circuit, a gigantic, world wide circuit board company is based right here in St. Petersburg, Florida, where I live. If you cared one bit about your customers or your reputation, you would have them or one of the dozens of other companies in the US that manufacture the same things, supply you with new replacement boards. Yours is a shameful business model. I am done with KitchenAid.

Appliances purchased by Mr. Kim **: Appliance Model No., Serial No., Cost Purchase Date, and Purchase Location Stainless Fridge KFIS20XVMS8 K13211668 $3039.07 9/20/11 Lowes (Saugus, MA) Stainless Range KDSS907SSS04 D11549850 $1889.95 11/12/11 Tri-City Sales (Salem, MA) Stainless Dishwasher KVDS301XSS4 F13511903 $809.95 11/12/11 Tri-City Sales (Salem, MA)Stainless Microwave KHMS2040W $584.32 12/18/11 Tri-City Sales (Salem, MA)I have been retained by Mr. Kim ** to retain him regarding his claims against KitchenAid relative to the above-referenced appliance purchases. Following Mr. **’s purchases of these appliances, all stainless steel Whirlpool branded appliances, rust quickly formed on the stainless steel facades. Mr. ** first reported the rust-damage to Tri-City Sales (262 Highland Avenue, Salem MA 01970) in July 2012. Tri-City arranged for L.A.R. Appliance Service (103 Albion Street, Wakefield, MA) to visit on 01/08/12 and inspect the appliances. (Apparently L.A.R. is subcontracted by Whirlpool to do local service visits.) The L.A.R. service technician told Mr. ** and his wife that he would order a complimentary replacement door for the range. However, upon noticing that multiple appliance doors had rust damage and were in need of replacement, the technician telephoned his office for advice, and was in turn referred by telephone to Whirlpool’s corporate representative who instructed him to refuse repair/replacement of Mr. **’s rusted new appliances. The L.A.R. tech informed Mr. ** that Whirlpool instructed that because the damage was cosmetic, it would be denied warranty coverage. He thereafter gave Mr. ** Whirlpool’s customer service telephone number, 800-422-1230. Mr. ** called the number immediately. After an extended wait, an incoming telephone call handler answered. Mr. ** explained that he had purchased these appliances to furnish a new kitchen and had simultaneously purchased a washer and dryer also manufactured by Whirlpool, which had a white rather than stainless finish and had sustained no such similar damage. Mr. ** stated that apart from the function of the appliance, the stainless finish was an aesthetic part of the design and therefore an integral part of the product which had failed by rusting. Mr. ** received in return a long winded reply amounting to a nominal apology, thanks for the feedback, and a statement that the rust damage is not Whirlpool’s problem and that all warranty coverage of this issue would be denied and Whirlpool would do nothing to cure Mr. **’s dissatisfaction.Mr. ** asked to speak with a supervisor, and was eventually transferred to one. The supervisor suggested a special “cleaner” that replaced “the lost oil” (to which he apparently by analysis over the telephone attributed the rust damage) and stated that provision of this cleaner is all Whirlpool is willing to do to address Mr. **’s concern about his new rusted appliances. Mr. ** explained that if oil had indeed been lost, and so rust damage was commenced, then the products were defective. Mr. ** rejected the customer service supervisor’s offer of a bottle of cleaner to repair his $6,000+ worth of rusted appliances, repeated his points of concern, and made a plea of his loyalty to the Whirlpool brand and requested that the company’s customer service team answer his concerns, and resolve this matter amicably. The supervisor again rejected his pleas but this time curiously modified the rejection with “at this point.”It is not clear what point Mr. ** has to get to in order for Whirlpool and/or KitchenAid to agree that it is not reasonable to expect customers to endure a home full of rusted appliances approximately half a year after new purchase. However, at this point, Mr. ** is disappointed that the warranty for these items has been repudiated and that KitchenAid/Whirlpool refuse to stand behind their products. While Mr. ** and his family were willing at the time of the service visit and telephone calls to accept replacement of the doors to these appliances (perhaps with a facade other than Whirlpool’s stainless steel), due to the stonewalling the company has subjected him to, he has retained me to defend his rights in this matter.Mr. ** did not receive any clear and conspicuous warning prior to purchase of these expensive appliances of an obvious substantial risk of rust damage to Stainless Whirlpool appliances. Nor are any such warnings included in advertisements for Whirlpool Stainless steel appliances. Were any such warnings made clear to Mr. **, he would not have made these expensive purchases. Accordingly, KitchenAid/Whirlpool’s policy regarding the concealment of the significant risk of rust damage (of which service technicians and customer service representatives have clearly been aware) constitutes a deceptive trade practice.In KitchenAid/Whirlpool’s failure to honor it’s warranty or to reasonably address Mr. **’s concerns, the company has committed breaches of warranty, the federal Magnusson-Moss Warranty Act, the Uniform Commercial Code, Massachusetts’ lemon law, and unfair business practices and other consumer protection laws. Accordingly, Mr. ** demands that his appliances be repurchased. Besides being sent directly to you, this letter is being submitted to the Better Business Bureau and to other Consumer Protection sites. Additionally, if swift action is not taken to repurchase these appliances, Mr. ** has instructed me to take all action necessary to enforce his rights including without limitation the filing of a lawsuit. Should this action become necessary, I will seek on Mr. **’s behalf all rights and remedy’s afforded to him by the law, including the payment of attorney’s fees and civil penalties for willful violation of consumer protection laws as may be appropriate. We hope for a swift resolution of this matter without the need to enforce the law and ask for a response to this claim within the next fifteen (15) days.

We selected KitchenAid panel ready, so our custom kitchen would have a designer look. Imagine how disappointed we were to learn that this refrigerator IS NOT counter depth!! The sides of the refrigerator stick out a 1/4 of an inch too far, and The sides of the door show. I understood the sides of the door would show, because you would not be able to open the refrigerator if the sides were enclosed. What I did not know or expect was the refrigerator to be black!!! Why would a black refrigerator be made for white panels?Why did my sales person not tell me I was getting a black refrigerator, especially since I was going to be seeing the sights around the door in my all white custom kitchen? EVERYONE PAY ATTENTION: The spec sheets that KitchenAid provides for your designer and cabinet builders is INCORRECT!! At least ours are! You should review yours!! The refrigerator does not measure the same as the spec sheets. This is why the refrigerator sticks out on the sides. I feel KitchenAid needs to be held accountable!

KitchenAid double wall ovens/ WALL OVEN- ELE BI 30 - My LOWER oven (the one not used except on holidays) went out on me on CHRISTMAS as Im cooking a prime rib (at 500 degrees). The ovens have only been installed for a year! Got an error message asking for probe temperature. Wasnt using the probe although I do have the ability to use it. Checked the manual and found I did everything right. I then ended up with an under cooked prime rib for 13 guests. Thanks for that! Then I tried to clean the damned thing since it hadnt cleaned well after Thanksgiving (I usually try to do this when we are in bed because the fumes are so awful). Guess I know why it didnt clean! This time after waiting till everyone left, I opened the windows (glad its a warm December) and the oven wouldnt clean. Got an ERROR message this time of E3F3. Heck if I know what it means. They were able to schedule a service appointment quickly but if they have to order parts, then I have to have another service appointment. All I know is, Ive got an oven that doesnt work during the holidays (Im cooking for NY Day too). I called the extended warranty number and sat on hold for 42 minutes. THIS AFTER HAVING SPENT NEARLY 2 MONTHS TRYING TO GET MY BUILT IN KITCHEN AID DISHWASHER FIXED THAT HAS ONLY BEEN IN USE FOR 6 MONTHS! It needed an entire new drum. Nice since it already damaged my NEW cabinets and NEW floor in my NEW kitchen. No offer to fix the damage they caused even though they finally fixed the dishwasher. KitchenAid used to be really good appliances. NOT ANY MORE. I will avoid them in the future!

I thought I was buying a quality product when I purchased my side by side KSF26C7XYY00 refrigerator. The refrigerator I had was very old and not cooling. Since I was renovating my kitchen, what better than to purchase a quality product like KitchenAid... Unfortunately that was not the case! After six months to the day, the freezer stopped working. I had to throw everything away the day before Christmas. Knowing no one would be taking calls on Christmas I waited a couple of days. In the meantime, the refrigerator side stopped cooling as well. I called the KitchenAid customer service line to go through the proper procedures and protocol for the warranty. The service guy came out on Dec. 28 and told me he did not know how to fix it and he would order the parts. Several days pass. I had to call them to find out where the parts were only find that they had no idea. There was a new tracking system and they could not track the parts in transit. After a week and a half and after speaking with one of KitchenAids corporate reps and some emails to the Brand Experience Senior Manager they finally agreed to replace the refrigerator. You would think this would be a good thing however they had to order it and it would take 7-10 days. After calling the delivery company I found that they had had the refrigerator and no information on who it belonged to, yet no one investigated this. I received the new replacement refrigerator on Jan. 20. Now, you would think that the saga would be over, but no. After nearly ONE MONTH without a refrigerator, the new refrigerator does not work! The freezer is not freezing and the refrigerator side is only slightly cool compared to the 37 degrees that it is supposed to be according to the manual. I called KitchenAid only to have the customer service person tell me I needed to make an appointment for a service call. At this point I am beyond frustrated and I would like to get my money back so I can buy something that works. I cant afford to replace food or eat out daily. I will NEVER buy KitchenAid or any of their affiliates again and will advise everyone I know and work with (the 9th largest school district in the US) of the same.

My KitchenAid dishwasher is 2-1/2 years old. I have been through four repairs of the upper plastic rack and it fell apart again this week. I went over to Lowe’s and asked if KitchenAid has changed the design/plastics used in the upper rack and the salesman told me Im the first person hes ever heard complain about this problem. Find that hard to believe when the repairmen tell me they carry the racks in their service trucks and its a huge problem.

Although it was fairly expensive, this is the best microwave we have owned to date. It is mounted in the wall (along with the regular oven) and is extremely quiet. The door opens down like a regular oven door. It is all stainless steel inside so is very easy to clean. You can cook with it as a regular convection microwave or if you want to cook pizzas or something like that, it has an upper heating element and the oven will heat to 450 degrees.

We purchased the KitchenAid KEBS109 Single Oven, in-counter unit for our new kitchen five months ago. Why, I have no idea now. It was installed and worked up until this weekend where it now is a dead brick. All power was verified but nothing on the control panel. We called KitchenAid/Whirlpool for warranty service and they scheduled service for this afternoon between 1-5. No one showed. Note: I took the afternoon off to meet the technician. We called multiple times to find when they would be arriving and the same response was given to us each time - the tech will call 30 minutes before he arrives. We called tonight and spoke to a supervisor who tried to get us to take another day off. In all my life I have never had a company tell me, in their words, to stick it until today. But if I do find that (per the other complaints I have read) this repair will cost significant money I will have no choice but have this oven removed and I will personally drop it off at the front steps of the dealership with a note that they can..., but first take a sledge hammer to it.

NEVER BUY A KITCHENAID REFRIGERATOR!! EVER!! My refrigerator has not worked since my install in July, 2019. Multiple service calls with no resolution. When I call I am put on hold for an average time of 30 to 45 minutes. Today on a 53 minute wait, when I connected they transferred me to the dept. responsible for my exchange and now it says a 75 minute hold. Customer service people have been nice and pleasant, but the company as a whole has a real issue and are understaffed. In addition, when I call to discuss the issue they just want to sell an extended warranty. I paid over $3,800 for the refrigerator, so expectation would be that it would work and be a good product. IT IS NOT!

I waited many years to finally get my KitchenAid appliances. I purchased them at Sears and I even bought the Premium service agreement. For unknown reasons, my refrigerator doors began to rust (I have pictures and would be happy to send them). There is no apparent leak or reason for this rust. When I contacted my service agreement, of course, they told me doors arent covered. I was told the only thing I can do is buy new doors. I would gladly do that if the damage was the result of neglect on my part. The refrigerator was purchased 11-02-99. I realize it is 13 years old but my last refrigerator was 25 years old when I gave it away (still running perfect and no damage - Kenmore). Since I have not received satisfaction about repairs, I have decided to keep my refrigerator as is. I make it a point to show it to everyone that comes to my home and telling them about how KitchenAid stands behind their product lines. Rest assured I will never purchase another KitchenAid anything. As much as it is embarrassing to have this in my kitchen, I feel spreading the word is more important.

We contacted Whirlpool directly and they were amazing. We are getting a new refrigerator. Deal with Whirlpool, not Kitchenaid.

Purchased a new KitchenAid Dishwasher in November 2014. Paid $800.00. The first one never cleaned the dishes and within 30 days we replaced it for a new one figuring that the first one was simply bad. We were wrong. I previously had a Fisher Paykel drawer system and while it had some issues, it still cleaned my dishes and I was pretty happy with it. The kitchenaid simply doesnt clean! I have to basically wash everything before putting it in. The repair man suggested using high heat and power scrub. The only thing that did is bake on items to silverware and melt the cheap plastic holders on the upper rack and the ones that arent melted just fall off over and over. So, so, so disappointed! Do not buy this or any kitchenaid dishwasher!

All 4 of my KitchenAid appliances (Superba dishwasher, range, slide-out hood, and fridge) are not working properly or not working, period. Its going to cost me over $1000 to fix them. I called customer service, spoke to the supervisor, but was told theres no extended warranty. So, I am solely responsible for the repairs. Its no surprise. Had I had problems with one appliance, Id probably be ok. But all 4? We thought we were purchasing quality appliances that would be dependable and lasting! All 4 are 11 years old, and in year 5, we had our first problem. Now, theyre all worthless! If the control panel for 3 of them is bad, that has to be inferior design. I will not purchase another KitchenAid appliance, and I will discourage others from doing the same.

We Spent $8000 on a built In KitchenAid refrigerator (just like so many others here) and It lasted less than 5 years. We have had the control board rebuilt 4 times now, and it still continues to fail. KItchenAid is criminal in the fact that they do not post bad product reviews. We received an email saying that our review did not meet the guidelines. I guess they mean that it was HONEST.. we have such anger towards them now for treating us so poorly after an investment that should have lasted for years. Now we need to Pay to Remove this pile of junk and spend another pile of money for its replacement.

Bought a new side by side with ice maker from Sears in Feb 2012. By July noticed my floor was swollen and wet. Called the tech out. It had a crack in the water valve so it had a slow leak for months. The tech said he never sees these crack. Told me to call Whirlpool. Did, they told me to call Sedgewick which handles the insurance claims. Then Sedgewick told me they couldnt do anything because I didnt have the broke part. How is the average consumer suppose to know to keep it? The tech took it with him. How nice for them. Sedgewick told me to call Whirlpool back. Did, no answer. Had to leave message. Did that twice. Then I went to Sears, said they would look into it. Havent heard a peep. Needless to say have to turn it into my insurance for the 6000.00 damage to the floor you can see, doesnt include the sub floor that might be damaged or the mold that might be under there. This has been a ongoing thing for over a year. Never again will I buy anything Whirlpool or Sears. Customer service is awful. Now 2 of the knobs on the stove I bought at the same time will not turn. No quality built into these products!!

I purchased my KitchenAid dishwasher from hhgregg in January of 2011. I purchased model KUDS30IXSS. I also purchased a 5 year warranty for the dishwasher. The first time I called for service for the dishwasher was for the top rack in the dishwasher. The rack was broken and needed to be replaced. The rack was not covered and I had to pay nearly a $100 for the part. The next time I called for service the pump was broken on the dishwasher. This part was covered by the warranty on the dishwasher. The next time I called for service the grinder was broken on the dishwasher. The next time the dishwasher stopped working because a fuse blew on the dishwasher. The last time the dishwasher stopped working was in October of 2015. In October I was told that two pumps were not working, the circuit board was replaced, and the control board on the front of the dishwasher was replaced. Today 3/31/16, my husband informed me that there is water in the bottom of the dishwasher again and he cannot get it to turn on. None of the lights light up again and furthermore since the control board is melted he is afraid it is going to burn our house down. We just want it out of our house. I called hhgregg and they are of no help. I did not renew the warranty this time because they wanted $700 to renew the contract. I could purchase a new dishwasher for $700 and believe me, it would never, ever be another KITCHENAID product. I am so very, very disappointed with this product. The repairman told me when he was here in November that because the dishwasher is 5 years old they would only offer us half what we paid for the dishwasher. At this point I do not know if I want another dishwasher. It is only my husband and me. We eat out for dinner almost every night anyway. Why go through this aggravation? What has happened to pride in American workmanship? My husband owns his own business. If his job performance was like this, he would be out of business tomorrow! Shame on you KitchenAid! I trusted in a product I had purchased 25 years ago! My sister-in-law is having the same problems and sadly, I recommended she purchase KitchenAid! I will not be recommending that anyone buy this brand again. We are building a new home and we will be researching appliances before we buy...but it wont be KITCHENAID!

I have a KitchenAid dishwasher (Model: KUDI01FLBL3). During the cycle, the control panel caught on fire with flames shooting out of the dishwasher and billowing smoke from the front of the unit. Additionally, the springs also broke on the door a few months prior. As a result, we had to endure the smell of a burnt electrical wire inside the house.

I have had this side by side, Architect II series for two years. Noted it had developed a few hairline cracks in the liner of the freezer. The repair company rep who came out confirmed that there is no satisfactory fix for this... He ended up putting some food grade silicon over the cracks with the result that it now looks like I have white duct tape holding my near new freezer liner together. How embarrassing and unsatisfactory, but from previous comments I know KitchenAid does not care. These will be the last appliances I buy with their name on them

Our 48 refrigerator has been down for 30 days. They no longer make the CPU to repair it. It took 2 visits to determine this by certified Kitchenaid partners. 2 weeks to file a report and get a call back for a prorated exchange of $6500 to replace our 6 year old unit with a unit that is new but an Old Version. We have now been trying for a week to get the person responsible for our case with no response to move forward. Its now been a month without a refrigerator that cost us 9K to be offered a unit at their cost without any consideration of what we have been dealing with all this time. They are even willing to offer us the newest version of their unit. All together this will end up costing us 15K for a unit that should last more than 5 to 6 years or at least should have parts for them to repair it. WE also spend another dollars a year ago to repair the ice maker. Model number of the unit is the Kssc48qXs. X refers to year made.. Its like spending 3 thousand dollars a year for a refrigerator. How can I think of ever buying Kitchen Aid or recommending it to anyone if they dont stand behind their products?

We bought the Kitchenaid dishwasher a year ago. Just like the rest of the post it does not clean dishes. Stay away at all cost. You can take dishes out that have food particles on them after the dishwasher has ran run then under water and whats on the dish will rinse right off!!! Service tech says it cause by hard water (we had an LG dishwasher in the same spot, same water for 9+ years, no problems but its the water!!!). So Whirlpool want to charge for a service technician to come out to look at the dishwasher that under warranty!!!! So whatever you do stay away from kitchenaid/whirlpool dishwashers!!!

KitchenAid had an advantage right away with me. Our old dishwasher was so noisy my wife would not start it until we went to bed far away from it. So I was ready to spend anything when we replaced it. We spent a little more, not much really, and have been happy ever after. Our KitchenAid has been very quiet and we are happy campers. I am definitely a fan of KitchenAid dishwashers.

Water backs up into the dishwasher and sits at the bottom - stinks - have to turn on the dishwasher to drain in order to get rid of the sitting water. Have seen mosquitoes try and set up shop there.

We remodeled our kitchen in February-March 2011. All new, top of the line KitchenAid Appliances $10K worth. After about 4.5 months, the dishwasher started failing, it wont complete a cycle. Five warranty service visits later, still not working. I have replaced all the electronics at least once. Im now in the process of replacing the control panel for the second time, all under warranty. The cost of all the replacement parts and service could have paid for 3 dishwashers at the price we paid of $1200.00. So at what point does this scenario become cost effective for both the customer and manufacturer? When do I get a dishwasher that works? Our previous dishwasher was a KitchenAid and it worked fine. The factory warranty process is a joke. Ill never buy KitchenAid again.

We bought KitchenAid model KUDS301XBL thinking that it was better than Bosch, Kenmore & all the rest since many people recommend it. Paid almost 1000 for a piece of garbage. Good thing we took the extended warranty as not even 3 years & the motherboard is busted. Guy came in, said it worked after 3 days of no electricity. Waiting for the missing part & again not working as the motherboard unglues due to the handle being at the same place. DO NOT BUY KITCHENAID, THE ONLY GOOD DISHWASHER IS MIELE.

After installing a Kitchenaid Microwave Convection oven we found that the door steamed to total fog, remaining this way often for 24-30 hours. After a service call and a recommendation to replace the unit by the service people, the exchange was denied by the product exchange department - who did not even have the grace to call and tell me of the denial. After protesting that 24-30 hours is not acceptable for a door to fog over (never has happened with any other microwave oven I have owned) was not normal, I was told point blank that the product exchange department has the last word and it is final. It is a $500 unit and I cannot believe that they would not just exchange it. I am a designer who specifies products often - I will not work with Kitchenaid again based on this experience.

Kitchenaid Duel Fuel Range Oven Problem Model KDRP407HSS10 - While baking oven door locked and went into cleaning cycle, food in oven was smoking and could not cancel cycle. Husband had to turn breaker off and let oven cool down and then turn breaker back on so electronics would unlock door and then was able to get food out. Tried to use oven again and did the same thing. Called Kitchenaid and they would not admit or even acknowledge they were aware of the problem. I told them they had to be aware of the problem because I have seen postings of the same exact problem going all the way back to 2005. Had to ask twice to talk to supervisors at next level to try and get their explanation of what it would take to repair the range. I explained I wanted to talk to someone who had knowledge of what it was required to fix the problem. Someone at KA has to know what is wrong. I am now waiting for the third supervisor to call us back. One posting I read said that in the state of NY there was a class action lawsuit filed against KA. This is an extremely dangerous situation and could cause a serious fire. Do not understand why this problem has not been addressed. The ovens should have been recalled.

We bought a KitchenAid gas range in 2010. When I used the self cleaning mode my display went black and my oven was locked. We called manufacture while it was still under their warranty. They sent a repairman out and he replaced the circuit board. Now 2015 we have a reoccurring problem. Used self cleaning again. Oven locked. We bought an extended service plus warranty on Jan 9th 2015. Today on Jan 27th we are told that they will gladly refund us our money on the service plan even though it was stated in their warranty if its an electrical issue or mechanical they will replace it if it cant be fixed. Well they have stated its gonna cost more in parts for a 5 yr old stove. Well if they would of fixed the problem back in 2010 would I still be having this problem today in 2015. Seems to me there is a issue in the manufacturing of this range.

My name is ** and Customer Service in America is dying a slow and agonizing death! Im writing this in the hope that it will help others. Our fridge, KitchenAid model number KSSO42QMB01, was built and purchased in 2004. This is the unit that allows custom cabinetry front panels to be installed so that it matches kitchen cabinets. Around the two year mark, the motherboard, or control board, failed. I bought the needed part and had it installed. Summer, July 14th 2014, I came home after a three day trip and find that the entire fridge is down, inside control panel lights are blinking erratically, fridge is nice and warm. Called an approved product service company and they diagnose the problem as a component on the control board has failed again. They ship it to Core Centric in Chicago to have it rebuilt, which is the online suggestion KitchenAid provides all service companies. They dont have the parts necessary for rebuild so service company sends it to Fix Your Board in Texas and the same conclusion is made, that they dont have access to the needed part. We cross reference the KitchenAid control board #2307028 to a part that Sears Direct Parts says is guaranteed to work. This is Sears control board part #W10219463. I personally purchase the part online, receive confirmation of purchase and confirm delivery date of August 4th. August 8th, I email Sears Parts Direct and ask about status of my part. Sears emails back, sorry but we cancelled that order, as youre not an approved service company, but we did credit your credit card the full amount. Wonderful! Shame on you Sears! I email back, what if I have my service people purchase the part? They say fine. In the meantime I am in contact with KitchenAid in an effort to decipher if there is another avenue to get the part or if they have a resource to repair the existing board. In this version, they state that the factory burned down about two years after my fridge was manufactured, and all schematics and design plans were destroyed so figuring out which component is needed to repair was impossible. (So your telling me you cant figure out which component needs replacement by looking at the board and your telling me the components are no longer available anywhere in this country or on earth?) They suggest Core Centric! I explain that the part was shipped to them and the Texas company with no chance of repair. I propose the Sears Parts Direct control board might be a possibility. KitchenAid says they will consult with their engineer to confirm whether or not this part works. They contact me inside the 72 hours they said it would take to respond and say, go ahead and try it. In the meantime Sears emails back that their part will not work, so that stream dries up.I am now emailing Warners Stellian, the appliance company that sold me the fridge in the first place, to see if they know what to do to fix the control board. Response from them is send it to Core Centric in Chicago. This statement was delivered by an apparently, young person that couldnt deliver a full sentence without inserting a half dozen UMMs in it. Everybody has to start somewhere, but I curse my fortune at getting all the newbies! Sorry, I digress.I inform KitchenAid and the person there says she will pass that on to their people and see if there is another road to go down. I receive a call a couple days later and KitchenAid says after review, weve decided to send you a new fridge in replacement and in five days time you will receive a call from KitchenAid to identify which model fridge you need to replace the old unit!!! I am shocked and stunned! I am, by nature, not a rage filled consumer that screams abuse at anyone that doesnt treat me justly. I dealt with customer complaints for 30 years, from people that had far greater issues than a busted fridge, so I do not get worked up about warranty issues. I think to myself, the system still works and I guess I had the good fortune of doing business with a stand up company that realizes the value of backing up the product they sell! I thank them for the help and wait for their call.I get the call today, August 15th, from KitchenAid folks. I assumed that there would be a cost incurred for a new fridge, so I wasnt shocked that they said it would be a pro-rated warranty. KitchenAid says to get the model that fits the spot we need to fill, its going to cost me $3,550.00 and of course, theres no guarantee the custom cabinet faces will fit the new fridge. I noticed that they didnt offer another ice and water dispenser, but I am sure they will after I call them back. Im now at the One Month Without a Fridge mark and not loving it! Got an older, more reliable fridge in the garage, so its a bit of a hassle but not life threatening! This is a real first-world problem, so it could be worse. Notice that its now a month lost! My wife is tolerant, but losing her patience.I notice online that several products are manufactured by the same corporation so Im not certain if I should ditch this company and go to another equally frustrating company or stay the course with KitchenAid. I will be happy to keep you posted on the outcome. Hope your experience isnt nearly as exasperating!

My son purchased this refrigerator, great looking indeed. So a few months later in Nov 2014 I also purchased one. Shortly after he had problems with his defrosting needless to say so did I. The company sent me Dan Marc repair service in Fairfield NJ. Im still without a refrigerator, its 4 weeks now and Im living out of a cooler on my back porch also hundreds of $ of food lost. KitchenAid keeps saying sorry to hear that but that doesnt get me a working Frig!!! So Im stuck with a $2600 piece of junk. Its a nightmare!! Ive had much cheaper appliances that have worked for years. Shame on you KitchenAid and shame on you Dan Marc, worst service. They didnt show up for appointments 3 times and dont even call!! Ive since looked at reviews and they have the worst. And with holidays coming I cant even celebrate with Family. Beware!!!

We bought a French door freezer on the bottom lovely refrigerator. 11 months from purchase it quit making ice and would not keep things frozen. The repairman replaced all of the parts in the refrigerator. It was as good as new. Yah right. Now six weeks later it is starting the same thing. I just called and demanded we get a new refrigerator. Oh they cant do that, they only repair their screw ups not replace them. I would love to get a class action lawsuit going. We spent more than $2000 for a piece of crap. I know reading other problems that others have spent much more. The company that is ruining the KitchenAid name should be put out of business. They used to be a high end appliance. Give me your thoughts. Thank you.

I bought a double oven stove 2 years ago, model number KFGD500EBL04. First the top oven quit working then only half the middle burner will light. I contacted KitchenAid with no luck. Just excuses. I feel this is a very dangerous item. They said they had no other complaints or any recalls. I would not buy their products again.

Ice maker broke after 1 year. Tray leaked and damaged our floor. Problems started the first week! Paid more for repairs than we did for the refrigerator.

Broken adjuster assembly KUDE40FXSS3 - Just under two years old and this is our third problem with this KitchenAid dishwasher. First the electronic locking latch stopped working properly. Then the dishwasher wouldnt drain properly. And now the rolling wheel mechanism of the upper rack (adjuster assembly) is broken. The design of the assembly is poorly done, since it will be under daily attack from soap and hot water and the small plastic parts that hold the wheels eventually break and cause the entire upper rack to fall.

I have the KDTE334GPS from KitchenAid. I cannot express enough how much I love this dishwasher. It is so quiet you dont even know it is running. It gets everything clean. The door is great. With barely a push it is closed. I dont adust the height of the drawer very much or at all. I love the 3rd shelf too! Would buy again and again!

Like many other posts here, I purchased my model KUDK03CTSS3 in June 2009. And like the others, the top drawer does not get the dishes clean; there is a film and dried food that makes it more difficult to clean after the cycle.Additionally, there are rust spots all along the front panel of the unit. Customer service recommended a rust cleaner, though they admitted it wouldnt completely remove the rust(?) but would prevent further rusting. Ummm, What? How about replacing the front panel, because it shouldnt rust no matter what. They told me it was due to the steam coming from the top/front of the unit during the cycle. Was this something no one thought of when designing and manufacturing the thing? No one figured out a dishwasher would create steam, so the front panel should be steam-resistant?Also, they recommended affresh tablets to clean the unit inside. I already tried the vinegar wash; I dont expect these magical tablets to make any difference whatsoever.At the time of purchase, the money I spent was hard-earned, and I thought I had done appropriate research and due diligence. Almost three years later, in this economy, I cant even justify the cost of a service call, so Im handwashing my dishes.Do not purchase KitchenAid; you will be sorry.

I purchased three appliances from KitchenAid in December 2005: a dishwasher, double oven and a microwave. The microwave only lasted three years and had to be replaced. I had to repair the dishwasher in 2009 and the double ovens twice, once in 2012 and once in 2013. The customer service has been terrible every time I have to deal with them since 2009.

Let me begin by saying that when my husband and I built our home 8 years ago, we researched and thought Kitchen Aid was the best product and value for our budget. We have had nothing but trouble with all three of the appliances we bought from Sears that were Kitchen Aid! Our Kitchen Aid stainless steel Dishwasher that we paid entirely too much money for worked for about 3 years and then we had to replace several parts on it. It lasted about another 3 years and we finally decided to throw it away and purchase the cheapest Kenmore dishwasher we could find! It has worked perfect! When our stainless steel Kitchen Aid fridge was 7 years old, the ice maker went out... We have yet to get it replaced! Our stainless steel Kitchen Aid double oven has been giving us problems for about 2 years when it was 7 years also! The bottom oven went out on us this past Easter so we have only the top oven working... So now Christmas Eve, when I preheated the top oven to cook my Christmas Eve dinner, the oven began to smoke at 240 degrees! Oh my goodness....whose appliances go out on major holidays! We paid a ridiculously large amount ($10,000.00) for all 3 of the appliances and are so disappointed that now we have to either pay a repair man to fix our double or just go ahead and buy a cheap double oven. I will never buy or suggest anyone buy Kitchen Aid for sure!

So Im cooking some chicken on the back burner of my KitchenAid Superba when suddenly without any warning the glass shattered all over the stove and into my food and almost in my face. Im not happy and Im just glad that my grandchildren were in the kitchen as usual because I watch them all the time, I just didnt happen to have them tonight.

While at my parents house they described a plastic odor from their Kitchen Aid Convection oven when the oven is used (all electric). I turned the power off inspected the connections on the outlet for the oven and also the connections to the oven itself. All are tight and no signs of heating up etc. I plugged everything back in and we turned it on, nothing at first but after about 3-5 minutes you could smell an odor from the upper portion of the unit. Again turned everything off, opened up the back panel and there it was, the oven control board had a larger connector which feeds power to the oven elements and it was melted to the board. I removed the board for replacement. A local company near us (Servall) had a heck of a time finding this part and the connector as well, the board is manufactured by Eletrolux but is in the Kitchen Aid. As of now, the cooktop just works but no displays since the oven control board also controls the displays. I am a master electrician with in-depth knowledge of controls, there has to be something wrong with the board from Electrolux which has been causing all the headaches for all these customers. I am not sure if the self cleaning function has been used but will recommend that it not be used unless someone is there and they want a possible fire. What a shame and shame on Kitchen Aid for not doing something for all these people who have paid in excess of $1000.00 for a heater. Buy another brand and let other know about it as well, Electrolux is a large company or brand that is well known in Europe for its quality, too bad Kitchen Aid botched this one up. Someone needs to step up to the plate make it right before someone gets hurt. You can fix a house but not a life.

KitchenAid Fridge...proud made in America. 3 Failures on ice and water with flooding all over the house in the first 10 months and food thrown out. A whole day of labour to clean up. Thanks to these corrupt manufacturers. What do you test? Sell lemons to your customers. What trust can anyone have with your proud lemons. MADE IN AMERICA...maybe made in China might be a better return for my investment. Another Failure with $1000 dollars of food to be thrown out... This is what I get for $4000 fridge.You are nothing a bunch of monkeys who build these products and cheat your customers on the quality of the product. Come to my house and I will show you KITCHEN AID MANUFACTURERS...damn cowards! All of them should be thrown in prison for selling lemons. Tell these cowards who run KITCHEN AID...it is nothing but a KITCHEN SINK full of wasted money. It is time the government crackdown on crooks like these and they look to be protected. What a bunch of thieves. How many times should a product fail. They should be held accountable and pay for any failure that takes place by their incompetency. I DO NOT Recommend this product at all...

Kitchenaid French Door, freezer below, counter depth. This model refrigerator (KRFC302E4500) has such a large gap at the shelf rear that a beer bottle or pint-sized Ball jar can fall out the back and break. If you have this problem, email Mr. Michael **. He would like to know.

Update - In my November 5 complaint, I reported ice freezing on the floor of my KitchenAid freezer followed by water on the floor in front of the freezer after the freezer floor depression filled up. In another customer review with the same problem, the culprit turned out to be a duck-billed grommet and it was the same solution to my problem. What mystified me about my problem was that I could find no drain in the bottom of my unit that would have the duck-billed grommet attached to it that was prone to freeze up and stop the draining. It turns out the culprit is not in the bottom of the freezer, but several inches up and behind the back panel of the freezer. Our responding technician was very well versed regarding our problem and had the fridge fixed in about a half hour. This was no job for a reasonably competent homeowner to take on as it required a lot of dismantling, ice-chipping and hot water to fix before a new, improved grommet could be installed, which by itself took about 30 seconds to install from around behind the refrigerator. It seems that maybe more than a few of my model refrigerators were shipped with a defective grommet that has since been upgraded, so maybe complaints such as mine will become a thing of the past. At any rate, our fridge seems to be humming along just fine now. Thank you, KitchenAid telephone person, for setting up a service call that seems to have solved our problem.

We purchased this KitchenAid refrigerator as part of an appliance package for a new home. We did not want the high-end option, so we were offered this package as an balance between cost and performance. We installed this refrigerator, a KitchenAid microwave, a KitchenAid cooktop and a KitchenAid dishwasher. Of all the four, the refrigerator is the worst. It broke down immediately after the 1-year warranty period ended. I had KitchenAid service people here on three occasions and they changed every computer component (board) in the machine. Each time, the machine would work well for a little while and then it would gradually degrade in performance. Right now, it is not cooling properly and not making ice. The gasket around the freezer is falling off so the freezer door will not close correctly, but the computer does not detect this as an open door for purposes of the alarm. At first, I was pleased to see the America sticker in the door - now I really dont care where my next refrigerator is made as long as it performs better than this very expensive paperweight.

Purchased Model#: KRFC302ESS refrigerator, 8/3, for a whole kitchen remodel. It was delivered Saturday 9/19. By Sunday the freezer quit working, by Monday the whole fridge quit working. For $3000, I expected more out of a KITCHENAID refrigerator. I had to wait 6 weeks for this thing and only to last ONE DAY? Unfortunately I purchased all Kitchenaid appliances, otherwise I would switch to another brand. Lowes has the option to repair, BS, this is going back and I am ordering another.

We purchased all KitchenAid appliances the end of 2013. Let me start with the refrigerator. Not even 2 years old and the ice machine went out! And then the water wouldnt work. We had a repairman at our house almost weekly for three months. He finally got the water to work, never the ice and then the entire thing froze up. We waited for him again to come to the house. He said to put a fan on it to thaw it out. Well that worked for a week and then the entire thing went out. The repairman even said that the refrigerator we bought was a piece of junk because he has like 5 calls a week for the same one. Long story short, we waited for another part, the part came in and the repairman said he wasnt qualified to put it in so we had to call KitchenAid for one of their people. One of their people came and took our refrigerator. They said it would take a week to fix. Well 3 weeks later and I still dont have a refrigerator! SO FRUSTRATED!!! I HAVE HAD PROBLEMS WITH MY STOVE, OVEN AND DISHWASHER! NEVER AGAIN WILL I BUY KITCHENAID!!!

Model #KRFF707ESS01 Seriel#K63621163 - In March of 2017 we remodeled our kitchen. We purchased KitchenAid appliances due to the new industrial type of handles. As soon as we hooked up the fridge the water/ice dispenser was not working. When you would press the ice water would come out. We placed a call to warranty, they came out and could not find the part - about 3 weeks later they show up and replace the front panel with an older style front panel as the part on my fridge was too new. Then around a month later, the fridge starts making a horrible noise, we call. A company by the name of GGSL Appliance Repair (in Orange County California) comes out, the guy was very rude and you could tell he did not want to be there. He tells us we need to order our own part. He stated if he ordered the part it would take up to three weeks to get it in. We do as asked and order the part, it arrived the next day. Once the part arrived we could get a hold of no one to install the part. They were ignoring all of our calls. (In the meantime KitchenAid is aware of this. We kept calling them as well.) Finally the part is put in place. Then within a couple weeks the fridge will not hold temperature, the fridge is sitting at 60 degrees. Anyone who knows anything about food handling knows that bacteria grows if a fridge runs anything over 39-40. I have to throw away tons of food and meat including my condiments. I call KitchenAid complain my $3000 brand new fridge has broken THREE times now and they tell me someone will come out the next day. The company they then hired called and said, No. I am sorry we cannot come until Monday (even though my fridge is at 60 degrees). That day I call KitchenAid/Whirlpool and get an email to a clevland_resources@whirlpool.com. I email him as well as show him all my notes and receipt for the purchase of the part that should have been covered under warranty that was on 09/06/17 and he has not responded. The fridge repair people were at my house today and still not fridge (have to order the part). I asked how long they said they do not know because they need approval from warranty to order the part. My fridge is obviously a lemon at 3K and they dont care to do anything about it. I am beyond frustrated and want to warn others about the products and services they offer. I would have never bought this product had I known the outcome. Poor products, poor customer service.

We purchased a KitchenAid counter depth refrigerator Model #KRFC300ESS03 about 1 1/2 years ago. When the water filter needed to be replaced, I could not find the product and could not get the old filter out. After a $75 service call, I learned that the filter model numbers had changed and the instructions for removing the old filter in the manual were wrong. I also learned that you had to open and close the doors a certain was to prevent the seal from cracking (not mentioned in the manual). The seal is cracking, plus the door handle has come loose and cannot be tightened. KitchenAid just sent me a warranty solicitation, and for $387.95 I can get a one year extended warranty on the fridge, which cost $1,799.99. Seems too high to me and I just wish this was a better product.

I purchased all new appliances from Lowe’s along with a extended warranty. My stove around the burners started chipping paint: I called my warranty and they said it was cosmetic! I called KitchenAid and they did have someone come out that replaced the top. He said that the stovetop grate wasn’t tall enough for the stove and it would probably happen again, within no time it started chipping again! I called again but nothing has been done because they replaced it once. My very expensive black stainless stove looks like crap! Model KFGG500EBS2. We spent over 7000 dollars KitchenAid! Fix your stove grate!

We purchased a Kitchen Aid counter-depth refrigerator in July 2021. By September it stopped working and has been inoperable since (4 months later). We have had 7 service appointments during this time; each time the technician assured us the issue was repaired but the fridge never got below 76 degrees. We requested a replacement refrigerator several times but were told the warranty would only cover repairs and we were locked into using their repair service provider. I dont know any other business that could take a customers money (almost $2,500) and deprive them of a working product. If I tried their approach with my companys clients, I would be sued or out of business or both. Horrible experience.

Our KitchenAid dishwasher W10321621D has to be located just below the busiest food prep/washing counter. After starting, it appears if theres the slightest bump against the washer, it will shut off - all lights go out. It wont even hold the point where it needs to resume. We have to put in more soap and restart the process. Sometimes we dont realize what has happened until the next day. A younger family member will open the dishwasher. Ill start unloading and then realize the contents are still not clean, figured out what happened, and then try to figure out what has to go back in! Very aggravating. It could have something to do with the exposed touchpad on the front, even though we have been so cognizant not to touch while running. We now have to put a chair in front of the dishwasher every time it runs to make sure no one goes within 2 feet of it. Hard to work around.

Bought this new Kitchenaid fridge in October. Had the service tech come out because the drawer did not work well. Said they would order new parts. Now three months later we are still waiting. NOt pleased. Bought this to replace our sixteen-year-old Kitchenaid fridge which worked fine but they said some parts were no longer available. Should have kept my old one.

We did a complete kitchen remodel Jan 2012 and chose a KitchenAid double oven. Model #KGRS505XSS02. It’s been a super disappointing experience all the way around. The rubber feet broke on the stovetop grates. Kitchenaid and Lowe’s both said that’s not under warranty and they don’t sell the feet alone so we would need to replace the entire grate for much higher costs. It scratches the stovetop! Next the top oven igniter broke. It was repaired under extended warranty I purchased, not by Kitchenaid. Knobs broke next, would not turn. Again fixed under my extended warranty. Next bottom oven igniter broke but now not under warranty. Next top oven igniter broke again! We called Kitchenaid very angry but they offered no resolution. Now top oven igniter has broken for the 3rd time!! What’s up with Kitchenaid? We got a lemon for sure!

DO NOT buy this dishwasher Architect Series. Had two service calls in year one. Warranty expired and problems began. We replace the control panel about every three-four weeks now. The lights fade and controls cease working; therefore, dishwasher wont function. I dont think its a lemon. Looks like from the reviews here, they are all terrible appliances. NEVER AGAIN KITCHENAID!

I have a KitchenAid build in refrigerator that is 9 years old, the board needs replacement. I called Whirlpool (owns Kitchenaid) and after their service provider came in they diagnosed that the board needs to be replaced. Here is where the problem starts and the reason of of my 2 star review. They informed me that the part if not available, that they have no idea when it will be available, and that they can not provide a date or any other resolution. Basically what they told me is your 9 year old $8,000 product can stop working and we do not care if we produce the parts to service it anyone.Please do not buy any product from a company that cannot produce the parts to fix it after only 9 years. I know the time seems like a long life, but 9 years life for a $8K product is not a reasonable expectation. Last the customer service is very poor, representative refused to escalate, or provide any other resolution. They really do expect that I have to accept a no working refrigerator while I am waiting for some magical date to resolve the issue on a part that they do not produce anymore. I do not recommend the product. Companies should stand behind what they produce and provide the parts to service it (not for free I am happy to pay).

The induction electric range with aqua lift technology to clean the oven is very disappointing. The oven wasnt used often. Had some soil, but minimal. I followed the instructions and put 2 cups of filtered water in the oven and turned it on for 40 minutes. It did a terrible job cleaning, it looked like it wasnt cleaned at all. One good thing is there was no smell when using the cleaning process, not like my GE stove. My GE stove always did a good job with soil, had the stove for 30 years, it was great! The oven was always left clean after using the cleaning cycle.

I have had my refrigerator for about 4 years (MOD: KSSC42QVS02). I have had a multitude of problems with the unit ranging from a broken ice maker, frost causing a leak from the freezer, but most frustrating is a repeated problem that the refrigerator will not cool appropriately. I have had 5 service visits from an authorized repair person and now am told I have to buy a part because there is a known issue with the one that shipped with the unit. Since I had reported this problem within the first 12 months and it was never fixed, I assumed it would be covered. Instead I get into a circular conversation with customer service reps who are obviously trained to say no. At this point Ive spent close to an additional $1000.00 for a refrigerator that is 4 years old. This had led me to boycott any future KitchenAid or related company products.

Agree with the person commenting about the fan. This is the loudest, most irritating fan I have ever come across in an oven. I thought it was defective, it is so loud and constantly comes off and on. Called service. There is apparently nothing wrong with it.

Ok, here we go! I am writing this review in the midst of having to repair an only 2-year old KitchenAid KRFF507ESS01 refrigerator. I wish I had seen these consumer report reviews prior to purchase!! Please take my review seriously so that I can prevent someone else from making the same mistake!! The major issues started about 3 months ago!! First, we noticed a noise (maybe fan) coming from back of fridge... louder at some times than others. I also didn’t realize at time that water leaking from ice dispenser when in use had preceded the noise! I just previously ‘chalked’ that issue up because it didn’t occur all the time! After about a couple of weeks of the noise getting louder and softer, it went away! The bigger issue a couple of weeks later became that the fridge was not cooling properly... Supposed to be 37* in fridge. And at this point the ice maker was not working well; making a handful of ice cubes that were not fully formed! My husband and I ran through the manuals extensive list of troubleshooting advice but could not find the issue! We cleaned the front vent from dust thinking this may be the cause... This seemed to resolved issue or so we thought!! 2 days later the fridge and ice maker were malfunctioning again with same issues except the noise!! I also purchased a thermometer for fridge and freezer to see what internal temps were... 50* in fridge and 30* in freezer! I purchased these because there is no other way that fridge indicates internal temps??? Only set temperature is accessible from LCD panel!I called a repairman who walked in and immediately knowing the (common) issue from a bottom freezer fridge, pulled out the deli drawer which revealed ice formed completely covering condenser cover. He proceeded to tell me these are the worst refrigerators (bottom freezer) and also that they are not built to last more than a year before needing repairs! He said he recommends anybody purchasing one to get the extended warranty because the manufacturer warranty is EXTREMELY limited beyond 1 year as stated in manual. He then ordered a fan, wire and harness and cover (I imagine because he may break existing cover removing it). Boom! $169. For service call. He wasn’t sure what parts will cost yet because his iPad was not working and had to place order on phone through his employer.He then gave me instruction to empty fridge and freezer and leave doors open to defrost ice for 2 days! Thanks KitchenAid once again!! I had to throw out over $500 worth of food from fridge and freezer!! He then said that it will get down to proper temps and that I could use again but that buildup of ice will start again but hopefully be resolved with replacement parts. Hopefully doesn’t sound promising!!Unfortunately, I didn’t purchase an extended warranty but that isn’t the point I’m trying to make! The fact of the matter is that KitchenAid builds a crappy fridge!! Unfortunately, I purchased matching dishwasher and wall oven/microwave combo at same time so now I’m just waiting for issues with these (As a side note, the handle on freezer drawer loosens all the time for which I have to tighten with allen wrench every few days!)!! Well that’s my story as I wait for replacement parts and looking forward to that bill! Sincerely FRUSTRATED KitchenAid customer!

Like the freezer on the bottom like a chest. Like the middle drawer for meats & veggies. Food is accessible, easy to locate. Have had this refrigerator since 2003 & had no maintenance issues. If we ever get a new one, it will likely be a similar model, maybe in a flat finish.

We purchased a KitchenAid dishwasher after our Maytag Dishwasher died after 5 years. I was leery about buying another Whirlpool product but the reviews were good and it was bigger than the comparable Bosch dishwasher. The dishwasher does NOT clean the dishes. We have had 2 techs out (1 from the store, 1 from Whirlpool), taken 2 days off, bought 4 different types of detergent, tried each suggestion that was made (use powder, use pods, run hot water, dont run hot water, dont rinse the dishes before putting them in...) and NOTHING works. I have called Whirlpool and the reps are civil but not sympathetic and keep repeating suggestions that have already been tried. I will never purchase a Whirlpool product again. BUYER BEWARE!

KFIS27CXWH2 - We purchased this French door style/bottom freezer style from ABT Electronics in July 2011. Within two years we had leaking under freezer under our wooden floors. We called one serviceman who couldnt detect the issue. Called ABT and they were out approximately 12 times to finally resolve the issue by installing a heater unit in ice maker which happens to be located in the upper left side of the ceiling inside refrigerator. Never again will I purchase a unit with an ice maker in unit vs. freezer. Just after a year and parts warranty expiration - it began leaking again and thankfully I was home to avoid a real disaster and could turn off water. Yet another serviceman was out 2 days again who left stating he couldnt find anything wrong with ice maker. As of today water is not running into ice maker although we do have water in the dispenser on outside door of unit. Has anyone else had this model who has experienced the same issue? Every time I decide to replace the unit - I want to try one more time to remedy this problem.

We purchased a KitchenAid dishwasher back in April of 2006. It hasnt worked right ever since we bought it. At first, I would notice that every once in a while, it wouldnt get the dishes completely clean, and then it got to be more and more. I had a repairman come out today and he said it needs a whole new motor mechanism. This will cost at least $250 (we paid almost $1,000 for the dishwasher). We have all KitchenAid appliances and have had issues with almost all of them. We will not buy anything else from them.

In April 2015 I purchased dishwasher, stove and refrigerator all KitchenAid thinking it was the best. Working condition everything is okay. A month ago I was cleaning the appliance when I saw rust under the stainless coating on the refrigerator. Stove and dishwasher are okay. I called the service, they came to see. They charged me $100 for coming. They said it would cost me $1600 to replace all three doors and there was no explanation why this problem occurred. I would like to know if it happen to someone other.

Since Whirlpool stock is way up in price, might be a good time to sell...or short the stock...After owning Maytag for 4 years and having a manufacturers defect they made me an offer I could not refuse and I bought a new top-of-the-line KitchenAid dishwasher on 6/2013. I am real happy with the performance. Its quiet... cleans great so far. The bad news is that a thousand dollar dishwasher should not have such a poorly designed upper basket. The wheels just broke and several expensive pieces of glassware fell out and broke. Ask me if I am angry...LOL. After reading the many complaints on the design and quality of the parts used and that most have experienced the same problem I urge everyone to call Whirlpool corp. at Corporate Office Headquarters HQ: Address: 2000 N. M-63, Benton Harbor, Michigan 49022-2692 USA, Corporate Phone Number: 1-269-923-5000, and ask for the Office of the President and complain. The cost of repair with service is over a 150.00 but if youre handy you can fix it better than new for under $2.00.

Bought a kitchen high end gas double over stove and refrigerator. Thought it was best. Boy was I wrong. Was 4 years ago November, first the paint on bottom oven started to crack and peel. Call CS and was offered a 700 to go toward a new one which I paid 2500 for in the first place. Since then the top oven doesnt always work and when opening the top oven door it falls off. We are older so its not been abused. Still looks new but junk. Going to go with LG or Samsung next. I am done with anything KitchenAid. They do NOT stand by their product at all.

Super disappointing to replace my 20 yr old Kitchenaid Whisper Quiet dishwasher with a new model and have it be dead in 4 months. The motor started buzzing and the service guy says its shot. No idea how long to get a replacement part. Kitchenaids customer service was worthless. Next time I will pay for the Miele.

We bought the Kitchenaid Architect Series model # KDTE104DSS0 after much research for $800. 2 years later the motor is dead (typically lasting 10+ years) and KitchenAid will do nothing. The customer service rep got a supervisor but they refused to even help on the part cost. So now after spending $800 we must pay another $400 to fix. I could have bought another Bosch to last another 11 years (the last dishwasher in this house) but went with a domestic piece of garbage instead. Im appalled that they wouldnt even give a discount on the part - instead tried to sell me a NEW dishwasher at a discount! I will never ever ever buy KitchenAid again. So disappointed in their customer service. I understand, things break - but own up to it instead of relying solely on us coughing up another $200+ at the time of purchase. We could barely afford the dishwasher and trusted that the brand would hold up. Obviously a mistake.

In August of 2013, I purchased a KitchenAid dishwasher from my local appliance store at a cost of $666. Owning this for less than 2 years, the machine would not fill with water. Upon inspection, I was told that it needed a new pump valve at a significant expense. Really!! After less than 2 years?? I come from an era when large appliances lasted longer than 10 years! Rays Appliance 19428.

We purchased our unit almost two years ago from HHGregg. When the oven is turned on, hot air rushed out of the warning drawer. Also, there is a chemical smell that gives me a headache. I called last year and a representative came to look at the unit and explained that this is how the new models are. I have stopped using the oven as it gives me headaches and makes my kitchen very hot.

Purchased a KitchenAid 36 Full depth 29 CU French Door Refrigerator on June 5, 2013 and I have problems starting 3 months after purchase. The refrigerator had ice build up in the rear wall and made a loud noise. I had repair person come out 3 times. The problem would cease for about 3 months and then would begin again. The authorize repair man broke the tracks that support the freezer. Didnt know this until later. December 2014, the freezer just stop working. The refrigerator is still cooling, but it still has moisture in it. This has been a $2,399 headache. I bought this refrigerator because my previous KitchenAid lasted for 20 years, but I wouldnt recommend this refrigerator to my worst enemy. DO NOT BUY THIS REFRIGERATOR.

I am deeply dissatisfied with KitchenAids customer service, in particular with their Whirlpool Factory Certified Care. In June of 2011, I called KitchenAid customer service about a broken spring for my microwave oven door. They recommended a local certified KichenAid appliance repair shop. I spent $411.67 on replacing one broken spring. Just eight months later in 4/2012, the spring broke again and cracked the glass on the door in the process. This time, the KitchenAid customer care recommended their new company, Factory Certified Care. I was unhappy about the spring breaking again so soon from the previous repair. And I was guaranteed that their own KitchenAid technicians, who only deal with KitchenAid products, provide a stellar repair service.However, the repair took two long days, and the technicians used graphs, sketches to figure out how parts go together, without seeming to be the experts they promised to be. Nevertheless, after the replacement of many parts, I paid another $463.63. Only 53 days later, two screws came falling out, unhinging the door. What kind of poorly made parts, workmanship and quality of service renders screws falling out some short weeks after a service call? I called their customer service immediately relating this problem and found their representatives completely frustrating and unhelpful. I asked to speak to the supervisor twice, and they were equally unpleasant. They knew only to recite their 30-day labor guarantee policy. Even if the part (screws/ brackets that was replaced) was under warranty, I am looking at spending at least another $100 just to have someone put back two screws. Furthermore, given my experience, what faith do I have that the screws they put back or other parts that they replaced/assembled recently wont be falling apart again just outside of the 30 days, rendering me to pay another sum for service call? I asked the supervisor why anyone in my situation would ever use their service again or purchase their products. They did not seem to care one way or another. There is absolutely no business that will thrive or sustain without reliability and a positive reputation. I spent two frustrating hours speaking with their customer service representatives to find myself at a dead end. I wrote to their customer service department to share this excruciating experience and never received a reply.

These dishwashers are junk. Ive owned mine for less than 3 years and the top rack broke right off. You pay a lot of money and it is built very cheaply. Its also supposed to be one of the better dishwashers out there but I have found that I must continuously reclean my dishes.

I paid for high-end KitchenAid appliances because of the reputation of quality and service, and Ive experienced nothing but the opposite; in 2 years, my refrigerator needed a cooling element replaced, my oven glass exploded across my kitchen (thank goodness my children were not standing there!), a heating element in my convection microwave needed to be replaced, and most recently a door switch in the microwave needed replacing because it was causing it to not operate. This last repair, I was out of the 2-year warranty by one month, and they are refusing to cover the $142 cost of the repair. They dont stand by their products. In 2 years, for the thousands of dollars we paid, nothing should go wrong with any appliances, let alone these many occurrences. And to not cover a repair being 1 month past warranty, especially with all of the other problems Ive had, even just to save face, is ridiculous for such a large company.

After 7 years, my built-in fridge started beeping and control panel flashing: I need a new circuit board. Would be fine except they dont make it anymore!!! For such an expensive fridge to not have parts is ridiculous. Do not buy this fridge. I am now having the part repaired and have NO fridge. Talk about archaic.

I purchased the KitchenAid dishwasher model KDTM704ESS0, for around $1400 in 2015. After three years of light use (there are only two of us) the wash motor seized up and needs to be replaced at a cost of $500-$600. I called KitchenAid and they told me the motor was no longer in warranty so they would do nothing. This is my fourth KitchenAid dishwasher in forty years. None of my other KitchenAid dishwashers have ever needed a repair of any sort. In fact, I have never even had a service call on any of my other KitchenAid dishwashers. The previous dishwashers were replaced due to kitchen remodeling or upgrading, not because they stopped working. I cannot believe that a main component of this expensive dishwasher would last only three years. I would think twice about buying a new KitchenAid. I know two other people who have had their KitchenAid dishwasher motors fail after only approximately three years. Sad that the KitchenAid quality isnt there anymore! Also sad that the company is OK with a customer spending $1400 and having the product last for only three years!

We purchased a new KitchenAid KSBS25TVBL01 Side by Side with ice maker in the door. The design is lousy! The flapper valve is supposed to close after ice is dispensed but it is so poorly designed that it closes weakly. As a result, warm air flows into the ice bin area and starts to melt the ice. It slowly leaks and leaks. Our refrigerator has a wooden panel on the front and water builds up behind the thing. I just took it off today and the wood had swollen so much that I had to gently pound it off. We will call tomorrow and ask for another repairman. Initially we bought this thing because supposedly it was one of the best warranty-wise, but this part of it is junk. We are afraid to use the ice maker so will just shut it off. Based on what I am reading, it looks like the only solution is to dumb the thing and buy another brand. We paid a bunch for this thing and I think have been hosed!

I ran the self cleaning cycle on my 6-year-old KitchenAid oven and afterwards, the oven wouldnt warm up anymore. After a web research, I learned this is a well-documented issue and I replaced the thermostat at the back of the oven (a $55 part). I tried collecting the money from KitchenAid but they said, your oven is out of warranty and theres nothing we can do. I will never buy another KitchenAid product again. This is a well-documented issue and if this was a safety issue on a car, there would be a massive recall.

Bought the Kitchen Aid Dishwasher Model KUD301XSS9 in July 2013. 13 months later, like many of these other reviews, had to replace the plastic tabs on the top rack on both sides. Of course, they were on back order (apparently a lot of replacements of those parts on the top rack). I went ahead and ordered two sets for each side, anticipating this will happen in another 12 months or so. The plastic does not appear to be able to stand up to the high temperatures generated by this dishwasher. Had I known that Kitchen Aid was owned by Whirlpool, who also owns Maytag, which, in my opinion, is absolutely the WORST appliance manufacturer since the beginning of time, I would not have bought one. The old slogan from the 1980s about the Maytag Repairman being lonely would not be applicable today... Apparently neither would the Kitchen Aid Dishwasher repairman. Heading over to GE the next time, at least They Bring Good Things to Life, and one of those Good Things will be in the form of a better dishwasher to my home. Now this model is not all bad. The good thing about this model is the same thing that probably cause the problem to begin with... it does dry very good. What KA needs to understand is no consumer wants to be replacing ANY part after only 13 months of service. From reading the reviews, I am not totally convinced they are able to grasp that concept.

I have had KitchenAid dishwasher for a few years. I have not been, and am not happy with this product. We have had trouble with it almost constantly. The control panel has been replaced more than once, we have had to replace several parts on it, and the general service I have had from it is not satisfactory. Now the heating element is not working. We paid a lot for this appliance thinking we would get excellent service because of the KitchenAid reputation. This unit has been pulled out and apart and repaired more than I think is acceptable. When this unit gets replaced, I am thinking I will be going to another brand. It is aggravating to open this unit and find it has not drained, the dishes are not dry, or some other problem has become obvious. Perhaps a lot of people like this dishwasher, but I for one do not.

We bought our house in 2004 and immediately started anew with appliances, granite etc., in our kitchen. I chose KitchenAid because I owned it years ago and had great success. We bought the most expensive dishwasher, microwave, slide-in stove and trash compactor available, thinking it would last. As you know, this stuff isnt inexpensive. We purchased the convection slide-in stove (KESC308LSS0), which died on Thanksgiving Day amid turkey cooking. A halogen microwave, which died six months ago and had to be replaced with a convection microwave that sounded like a bucket of bolts until repair, arrived under warranty one month later. The dishwasher has plastic tabs in it on the slider for the rack that break and fall into the motor. We repaired this ourselves twice with new motors and rack sliders, which now have been redesigned without the plastic tabs. We needed a part for the stove but it is discontinued, so we will have to live without it. Thankfully it is just cosmetic. We await a new control board for the oven as we speak and if we are lucky, it will work; if not, we will have to pay someone to fix it. My point is 8-year shelf life? Discontinued parts? I will never buy KitchenAid again. If we had had to pay someone to fix all this stuff, it would have been very expensive. I am really disappointed.

Two years ago, we brought 5 items from KitchenAid. Basically, we spent over $10,000.00 and we have nothing but breakdowns. I did not extend our warranty as this would cost us over $800 a year plus I thought. Why buy a warranty as I should be buying quality? Well I was WRONG. First, the Refrigerator had problems, but they were able to fix that (in the first year). Second, the range kept clicking. That took two service trips (first year). Third, cannot remember actually but we had a problem with the double oven. Fourth, the refrigerator was leaking and ruin by built in cupboard as we did not realize the problem straight away (second year), pay just over $200 and had to put one of those metal door plates over the bottom of the cupboard as it was soak so had to cut the bottom off.Fifth and last I hope, press self clean on oven and you guessed it, burnt out the oven. Cost of repair nearly $900. When I spoke to customer service, they told me basically, Tough luck. You should have brought the extended warranty. I am finding out that this is a problem with Whirlpool self clean ovens. But my argument is that this feature does not work so I should not be held responsible for this. Customer Service answer was YOU SHOULD have BROUGHT THE EXTENDED WARRANTY. So beware. If you are thinking that buying KitchenAid is Quality, THINK AGAIN. Will never buy or endorse KitchenAid again unless they step up to the plate and recognize their mistakes. Really, why buy quality if they can only support it with 1 year warranty (thats a red flag)? Because every major kitchen appliance from any brand gives you 1 year warranty. Thank you for reading this. Now you know the pitfalls.

My husband and I bought this KitchenAid Dishwasher, Model# KDFE104DSS1 Serial# F52627380 in July 2015. It has not been cleaning the dishes properly for the last 6 months. We called KitchenAid and they stated that it was out of warranty and we could buy a new warranty for $350.00 and it would cover the dishwasher for another year. We spent over $600 for this dishwasher and bought it because of the name. My husband took the dishwasher out and pulled it apart and (after speaking with appliance repair representatives and the internet) figured it was the pump motor bearing. He went to the appliance part store and got a new motor, installed it and it worked. How can a dishwasher pump motor break after only 21 months and the dishwasher is only used twice a week? I would never recommend this dishwasher or any other KitchenAid product to anyone. The customer service only wants to sell you warranties.

We have had 5 service calls to try and fix the cooling in the refrigerator and the ice maker. This stainless steel side by side unit is barely a year old. Having this issue repaired has been such a headache. Whirlpool/KitchenAid has many hoops to jump through and documentation needed. A month later, this issue is still unresolved. I am about to purchase a new refrigerator and just consider this a loss. I will never purchase another KitchenAid appliance again.

From the very start it only cleans the dishes if you put them in clean. Salesmen said I could put dirty dishes in. Not unless you want them coming out dirty. Everything has to be thoroughly rinsed before they go in, the regular cycles takes hours to run. So disappointed. I had my first KitchenAid for 15 years and it was quick and cleaned like it should. Repair man said everyone is complaining about the same thing. He had to fix the runners on the upper shelf because they were plastic and cracked. I would replace this in a second if I could afford to throw out the expensive piece of trash that it is. Picture are right after cycle ran, I turned dishes over to show insides for pictures submitted.

My 7 year old KitchenAid dishwasher has quit working. After the first 2 years, I had to purchase the silverware caddy because the PLASTIC in the bottom of the silverware caddy had pieces broken and silverware was falling through. Then about a year later, PLASTIC brackets on the top rack broke. Replaced those. Now, the PLASTIC door is broken where the screw should be, and the touch panel is not working. JUNK! I once had a Maytag that I ran two times a day & never had to replace a single part on it, and it ran for 12 years!

I called complaining that there must be a leak because the rinse aid would run out way too fast. A repairman came out right after we moved in & said there was nothing wrong & that there could be no further calls under warranty. It is out of warranty now. We are building a new house & I have ordered a Bosch dishwasher. This is a model: kude03ftss1, sn: fw4806744.

After 13 months (really several months before that) fridge was not cooling properly, ice building up behind drawers, ice maker wont make ice most of the time. So far we have spent over $1400.00 on repairs and again it is not cooling properly. I will never purchase a KitchenAid again. Very disappointed. Model is French door purchased in August of 2013 - KFIS29PBMS. It seems this is a defect in the product if others are having the same issues.

The knobs on this range are made plastic on metal posts. The first knob wore and broke within the first year of using the range. The ceramic top range is slow to heat and then superheats once cooking begins. The oven temps are way variable and cooking times are way off from recipes. I have ordered two new knobs at the cost of almost $40 and I know that the other two should be replaced as they will break any day. I use my range nearly every day and thought that KitchenAid was a good brand when I bought it. I am sorry to say that I do not recommend that anyone buy this brand right now. Maybe they will improve but I think that they are making their money on replacement parts.

Every time but once when I have used the self-cleaning option, the oven has blown a fuse and other parts were damaged requiring a repairman. This is the 3rd and final time. This built-in wall oven is a piece of junk. No warranty. Done w/ KitchenAid.

If your dishes have a white film on them - that isnt the dishwasher. That means you have hard water, complain to your water company. To get the film off your dishes, put three cups of white vinegar in the bottom of your dishwasher and put your dishwasher soap in as usual on run your cycle. The best brand out there to help get rid of hard water spots on the glassware is Finish Brand Quantum tablets.