We bought all new appliances for our lake house from the same company we had bought appliances for our primary home (and NO it was not from a big box store but a legitimate appliance company). In 2013 we purchased KitchenAid refrigerator, dishwasher, double oven, range, microwave. The first season we had issues with the freezer draw icing shut and condensationing. Called the company. They came out and made some adjustments. Everything seemed ok. In 2014 we noticed the ice would work periodically, but then just started working. The range and microwave have never kept the correct clock time. Then late summer about a month prior to shutting the house down for the season. The freezer just stopped working.Then wishing 14 days the refrigerator stopped working. Being the end of the season, we emptied the appliance. I have called the company that we had purchased the appliances from (which had went bankrupt and was purchased by another vendor). I have yet to receive a call from the vendor. Know Im stuck on an island and trying to find an appliance company to hopefully repair my 3-year-old refrigerator. Unless the appliance can be repaired reasonably soon and at a fair cost I would never purchase or recommend KitchenAid appliances again.

I give this zero stars for my safety nothing can compromise that. I had a Kitchenaid stove up until yesterday. It was a stand alone range and for some reason it was putting out a abnormal amount of heat in the kitchen. Also it seemed like I was nauseous some time just standing close to the unit. I put the unit on self clean didnt seem like it worked at all. Had the unit tested by the gas company and they tagged it off as a hazard. The reading on preheat alone was high in carbon monoxide coming out the oven vent. I do not know why these products are so expensive when the quality isnt there. I just replaced the stove with a better brand and my kitchen isnt hot at all...and was tested no readings whatsoever. Stay away from this brand if you value your safety.

I have a KitchenAid double wall oven, convection on top. While running the self-clean on the top oven for the first time, the oven door glass shattered about 1.5 hours into the cycle. There is a near identical complaint on this website. KitchenAid will cover the part, but not the labor. I had shattered hot glass all over my kitchen floor because it slides out the bottom crack. It got into the bottom oven, shards come out every time I open either oven, even though I tried to vacuum in the cracks. Really KitchenAid?

Kitchen Aid stainless steel build in microwave model KBMS1454. I do like the door that opens down rather than swing out. Has a cool down fan that seems to run a long time, although I have never had a microwave with a cool down fan before. Cooks food evenly and quickly.

Our microwave has failed more times than I can count: two circuit boards, the handle, the plastic grill, etc. The first failure was its turning itself on randomly. This unit is a fire hazard and the quality is absolutely the worst I have seen. I am a product design engineer and the plastic materials chosen are the cheapest and the design of the mechanical support features are like a rookie engineer did the work and knew nothing about plastics. The cosmetic cover and the air grill are now held on with black electrical tape. All of our KitchenAid appliances have had numerous failures. As near as I can tell, their product line is a total joke. Dont buy any of it ever.

KFIS29BBMS - Refrigerator was purchased and installed in a brand new home/kitchen in Nov. 2013. In Feb. 2015 (after 15 months of normal use) the in-door ice maker stopped working. Troubleshooting did not fix the problem and we decided we could live without ice. In Apr. 2015 (after 17 months of normal use), food in the top drawer of the freezer was not fully frozen. This is a bigger problem. When looking online for solution suggestions, its become apparent that these failures are not unique to us; This model is a lemon. As visually appealing as this refrigerator is, do not waste your money. I am waiting (hoping) for the class action lawsuit mailer to arrive...

I had a KitchenAid dishwasher for 20 years and finally, I decided to replace it only because it was not dispensing the soap completely. I wish I had my old one back. The new model (KUDC10FXWH) I purchased in May 2011 and cost $940 including installation, warranty and tax is a big disappointment. So far, the repairman has been out 3 times. The last diagnosis was a control panel malfunction, which causes the dishwasher to shut itself off. It is almost useless to me because I have to run a cycle twice and/or a separate rinse to be sure the dishes are clean. Mostly, I have reverted to washing dishes by hand to save water and frustration. So far, I have not had to pay anything out of pocket due to the regular warranty. But thank goodness I got the extended warranty because I think I will need it. Buyer beware!

We have owned the KERS306BSS range since March of 2013. On balance, we like the design of the range and its features (except the AquaLift cleaning feature which, like others have reported, does not clean well). During this time, we have had five instances of a repetitive problem of the range unexpectedly turning itself completely off. This has happened both while using the range and while it is not in use. KitchenAid FAQ advises customers to turn the power off, wait a minute, and turn the power back on in an effort to reboot the system. After doing this, however, only one of the features (oven or surface units) starts working again. The range has been serviced after each of these instances and works correctly for another few weeks, or maybe a month, and the problem repeats.KitchenAid initially would not refund our money and only offered a replacement unit. When we did not receive delivery confirmation, we attempted to follow up. We were told delivery had been delayed to February. Then, we were told replacement units were not available and given instructions on how to fax in an application for a refund. We told we would receive a confirmation. We did not. We will post our additional progress at resolving this complaint.Overall, our experience with KitchenAid Customer Service personnel has been very poor. Each time you call you get a different person who has a hard time locating your previous calls. The first time we called the Product Exchange Group we were assigned a contact person who said we should call her for any questions. Unfortunately, we could never reach her again and other customer personnel did not seem to know her.

We purchased the top of the line KitchenAid built-In refrigerator. Before a year was up it stopped working and they had to replace the whole internals of the unit. They have been out several times for the Indoor Ice maker freezing up. Ice maker has never worked properly since day one. Now the refrigerator is stopped working and they want $1,500 to fix it. This has been nothing but a big waste of money. DO NOT BUY KITCHENAID.

I have the KDTE334GPS from KitchenAid. I cannot express enough how much I love this dishwasher. It is so quiet you dont even know it is running. It gets everything clean. The door is great. With barely a push it is closed. I dont adust the height of the drawer very much or at all. I love the 3rd shelf too! Would buy again and again!

KitchenAid French Door Refrigerator model KFIS29PBMS01 - I had a new kitchen installed in my home September 2013. The contractor bought the appliances from his distributor but I picked out the brand and all of the models. Within one week of the installation of the refrigerator, end of September 2013 there was water and frost coming down from the inside of my refrigerator. A tech was sent and ordered upgrades for the ice maker. It took three months to get the parts. The problem get a little better but very little ice and very, very small. In March of 2014 some food started to thaw in freezer and we had to remove the food. The ice maker then stopped working. My refrigerator is now 18 months old and I no longer have warranty. I e-mailed KitchenAid. They have a record of the problem we had and the long wait. They did not answer the e-mail. I called the distributor where the appliances had come from and they told me I should have bought an extended warranty. I asked why would pay more money when they could not get it right when under warranty. I bought a new ice maker but still having problems. KitchenAid does not care about their customers. I had bought another entire kitchen from them 15 years and they were good. Their products are now nothing but junk and I bought their top of the line. I hope they go out of business.

I bought one of the top of the line gas stoves. The paint on the grates began peeling within the first month of use. The stove was in a spec house so the warranty had expired by the time we began using it. We called a technician out to check the gas lights and ordered two more grates $200 each plus shipping. Within two weeks of use the same thing happened. I tried to talk to the customer no service. They told me there was no warranty and no managers or supervisors to speak with. I cant believe. I thought I was buying a top end product and this how I am being treated?

I purchased all KitchenAid appliances with the thought that they were the best. Since the purchase, the dishwasher has been repaired three times and is currently needing repair again; the refrigerator has been repaired twice - once the compressor had to be replaced; the range has been repaired twice and still takes about an hour to preheat, in addition the surface knobs turn on so easily that just brushing against them turns the burners on accidentally - the dog has turned them on twice - once when no one was home - nearly catching the house on fire; the microwave currently makes a popping noise and has had to be repaired once before. All of these repairs are in addition to minor repairs like refrigerator shelves/doors breaking and handles coming off. I will never again buy a KitchenAid appliance. KitchenAid products are worthless and have a terrible design.

Kitchen-Aid model KUDE70FXSS4 - This dishwasher has a problem with the top rack that keeps rolling out when trying to load dishes into the bottom rack. I’m unable to adjust the level to allow the top drawer to stay in place because the rear of the washer has wheels and they have no height adjusters, and you cannot raise the front using the adjusters provided because it is as high as it can go, as the counter top will not allow further height adjustment.I noticed a part on the top drawer that connects to the water system for the top rack rotating spray wand had protruding plastic fingers that fit into female slots in the back of the washer. The fingers did not have any detents that would hold the rack in place. I added a detent to each finger, and now when you push the rack in, it locks it in place. They must have forgotten to include this in their design.If they would have provided adjusters on the back wheels, we could have lowered the back and the top rack would have stayed in position by gravity. However, I think the added detents to the fingers is a better solution as this locks the rack in place and gravity allows the rack to stay out when loading dishes. I hope this helps anyone else that has this same problem.

I bought a Kitchenaid refrigerator model no. KFIV29PCM501 in June 2014. Within 1 month I had problems with the water dispenser and the ice maker. It took 3 months to get the parts and the service completed. Within 2 weeks I am having the same problems - water dispenser does not display the correct amount of water being dispensed (if you are measuring your water intake this is a good feature to have) and the ice maker does not make enough ice to serve 6 people within a 3-hour period. When I pay close to $3,000 for a refrigerator I do not expect to have to pick up bags of ice to serve a few guests. Also there is very limited space to store tall pitchers, milk, or wine bottles. DO NOT BUY THIS REFRIGERATOR!!

Heys guys anyone looking to buy KitchenAid think twice or maybe not think at all and move on to the next brand. I got the Kitchenaid fridge two years ago and this fridge has costed me more than 600 dollars now. My fridge stopped cooling and I called an guy to fix it. Then few weeks later it stopped cooling again so I called in another outside guy and he fixed it. Now it broke down again so this time I call the KitchenAid repair guy. He tells me that the computer has been messed up and it need to be replaced and ya its not covered under warranty. Its been not even 17 months and the computer has broke down. What a marketing hype it has created in market. I dont think you guys should make the same mistake.

KUDS30IVSS4 -- the top rack stops washing every month. We found a video on YouTube and shows how to disassemble the bottom to clean up the food grinder wheel to get the machine working again. But this is a PAIN IN THE BUTT process every freaking month! And I do rinse all my dishes but anything clogs that area. If I need to wash my dishes before putting them in the dishwasher, I dont need a dishwasher! We paid for top of the line model, thinking KitchenAid was a good brand. Customer Service is USELESS!

New appliance in Feb. 2017 has not worked since plugged. Have scheduled tech, out 2 times and no show. Finally in May someone showed up and he could not repair it and need to order parts. Parts arrived and installed and fridge still not working and water pouring out of the door. Week later another tech showed up and said he knew exactly what was wrong. He orders parts or so I thought. 3 weeks later now June 12, 2017 and still no part. Called their tech repair and they did not know when the part would be in. I doubt they even ordered the part. Called Whirlpool again. Their people did not know when the part would be in??? So I insisted to know where they ordered the part or how to call them about the part.Finally they gave me the parts dealer. Still no part may have to locate myself. Dont buy Kitchenaid warranty. Worthless. I have a 5 year warranty may have to use as toilet paper. Purchased from Metro Builders and they have completely washed their hands of the matter. Now if I purchase a new car and drove it off the lot and the engine fell out who is going to fix it or do I drive it to Detroit for repairs. My check is made out to Metro Builders. NO ONE IS STANDING BEHIND THEIR PRODUCTS. GIVES A WHOLE NEW MEANING TO AMERICAN MADE. THEY SHOULD BE ASHAMED. They have no honor any longer $$$.

The dishwasher was purchased in 2005. It does not clean well and requires intense prewashing of the dishes. It smells and grows mold in the door vents.

Our new ovens timer dings twice and that is it. I have tried to fix it cause it used to be a continuous dinging until you turned it off. Frustrated! Has anyone had this problem. It worked fine at the beginning.

I had a similar experience with the interior. I ordered from a major online retailer (delivery was quick and professional). However, while I ordered installation, the delivery team informed me they could not install a wall oven. So, I had to look around for someone to install, and then wait until they could come out. This took about a month. While I inspected the unit upon delivery, and all looked great, I made the mistake of keeping the oven racks in. After installation, I pulled out the cardboard strips that kept the racks from damaging the interior during shipping, to discover one was covering a quarter-sized chip. Brand new, never used oven. KitchenAid just said sorry, its beyond the 30 day warranty, and it is not covered by the 1 year warranty as they consider it cosmetic. I turned it on for the first time today, and it started smoking horribly (yes, I have removed everything from the interior, including the yellow plastic feet from the bottom rack). I also ordered the glass downdraft KECD807XBL01 cooktop (both items replaced 30 year old JennAirs) directly from Whirlpool and the blower does not even come on at all. But, at least that is within 30 days, so they are sending someone to repair it next week. Well see, but I doubt it will sway my view that I am done with KitchenAid.

Purchased two KitchenAid (owned by Whirlpool) under-counter refrigerator/freezer drawer units for a remodel. Both had issues from day one. I called Whirlpool, and they scheduled their choice of tech to come look at the units. After the third tech visit the unit started leaking. After the 5th service call (they came out 7 times before it was fixed) for the leak I had to go out of town and while I was gone my buildings maintenance team entered my condo and found that the unit had been leaking again and ruined the wood flooring. I filed claim with Whirlpool. They promptly denied any wrong doing and blamed Panasonic for a faulty part. Because I did not keep the faulty part, how was I to know to keep the faulty part?? Panasonic is denying the claim saying, How can we prove it was their part that caused the damage! How about all the notes from the multiple tech visits to try and fix the POS I bought!? Also, how is it that Whirpool can push blame to Panasonic and not have to take ownership of the problem??? Its been over a year that I filed with them. Whirlpool wont answer or return any calls. Total BS. I will not buy any of their products again and I will let everyone I know about this issue!

This is the first time I am taking out the time to write a review in hopes I can save people from making the bad choice of choosing KitchenAid/Whirlpool appliances. We have experienced several problems with several of their appliances but by far the worst is with our 42 side by side built in fridge (over $6,000.) Our first unit had so many problems within two years that Whirlpool finally replaced the unit. This was not easy but with good documentation, photos and me just not backing down, they finally did the right thing. We received the new unit on 12/3/08 (so only 4 years ago) and the icemaker which never really worked well is now broken and caused a lot of damage to our kitchen wood floor.Water dripped down through the bottom of the freezer door onto our hardwood floor. Unfortunately, water can do a lot of damage fast. After another frustrating experience with their customer service department, I finally got an appointment with a repair service. I wont even get into the details of that frustrating experience. Well, the ice making unit cannot be replaced because of insulation in the fridge door and we would have to purchase a brand new door. This would cost about $1,400 to replace and take 6 weeks to order the new door. Never mind the expense of replacing the hardwood floors. The Whirlpool Company could not care less. The door is rusted at the bottom, so this went on for a while but we did not notice it until it got really bad and the water started puddling in front of the fridge. Also just two weeks ago, we had work done on our 4 year old Whirlpool washing machine ($350 repair cost) and now it is starting to act up again. I assume that I will have to replace it soon since I am not willing to put any more money into it. These appliances are poorly built and dont represent the quality product they once were. I hope I was able to save someone out there from making the mistake of investing in any Whirlpool (or any of the other lines built by them) large appliance.

22.6 ft counter-depth model ksc23c8eyy02 - Weve had this fridge for over a year and after the third service call, should have sent it back as a lemon. We bought a Kitchen Aid because the one we were replacing is a 17-year-old Kitchen Aid SuperBa thats now in our garage, still working. Number of service calls in past year: 3, soon to be 4. We bought a Lowes extended warranty so I have only been dealing with Lowes contract service, not KitchenAid. I have no complaints about KitchenAid service, just the quality of their product.Pros: I gave it an extra star because its so pretty. Cool functionality, easy to keep clean. Stainless surface will hold magnets, too. Cons: Ice maker has only worked twice. Ice freezes into a large block since its on the door. We buy ice and pour it in, but the ice dispenser freezes up and does not dispense at all. Lowes contracted service technicians replaced the ice maker at 5 months after purchase and it worked for about a month before it stopped making ice again. I have not had time to call and take a day off work for yet another service call. Water dispenser doesnt work unless fridge temp is set above 40 F. The technician explained that the engineering is such that the water line is too close to the coils as it passes through the fridge and it freezes. So, the water line freezes and does not work unless you keep the fridge above 40F (and then the milk goes bad before the date during the summer months). The doors are not balanced or smooth in closing and the freezer door has been left a crack open several times because you have to push it to make sure its closed. They have been here to adjust the doors at least twice. I am so very disappointed in this fridge. I have many Kitchen Aid appliances and was always willing to pay extra for the quality, but I didnt get that this time.

I too purchased a KitchenAid KUD301X a little over 3 years ago and was told yesterday by the repair person that the motor needs to be replaced for approx. $350 on top of the diagnostic/service call ($111) to replace it and would only be guaranteed for 1 year. Unfortunately, this was not our first repair; we needed control board replaced once previously, not to mention the numerous parts we needed to repair the top rack (on more than one occasion the pieces would break off and the plastic would wear out and the rack would not be able to stay within its frame.I truly believe it is a defective dishwasher and am waiting to participate in a class-action lawsuit once one is created. I cannot recommend this product at all. I am very dissatisfied with the service center as well. I purchased this product based on previous good rating posted. However perhaps those owners had not had the product for 3 years at the time. Will NEVER purchase a KitchenAid product again.

My built-in microwave (KBMS1454SSS) stopped working properly while still under warranty. On advice from the KitchenAid customer service department, I took the microwave to the local factory authorized service center where I spent $234.85. I took the microwave back home and reinstalled it, but it still didnt work. I took it back to the local factory authorized service center and, after eight days, he told me there was nothing more he could do.I called the KitchenAid customer service department again, and they said my only option was to get a second opinion which, of course, I had to pay for. They sent A&E factory Service to my house ($128 for a service call) and the technician ordered a part, came out two weeks later to install it, and that part did not fix the problem. After six visits (each of which I had to take off work and wait at my home for the repairman), the technician finally deemed my microwave unrepairable. He put that in writing and instructed me to contact KitchenAid for a replacement unit.One month, twenty phone calls, numerous promises of call-backs, and several supervisors later, KitchenAid offered to replace my microwave (they called it a pro-rated exchange) for $990. I explained that I had already spent $400 to repair the $1100 unit that I had, and that an additional $990 hardly seemed fair to replace a high-end unit that did not work. They agreed to drop the pro-rated exchange price to $468. I told them that us unacceptable and they said, Were sorry, thats all we are prepared to do.This is a very attractive unit and I thought I was getting the best when I bought KitchenAid, but after this five month-long process of trying to get my problem solved, I could not be more dissatisfied with the KitchenAid customer service department.

We also have the KitchenAid model KUDS30CXBL1. The supports for the upper basket have now broken on each side. We were lucky that in the first instance the person we contacted sent a replacement part for no cost and intimated that he would do so even though we did not have a service contract. Well the second time this happened, just the other day, we did have a service contract but they told us this part is not covered by the service contract. So we wasted $85 on a service contract that does not cover what we needed and we now have to pay $25 plus tax and shipping for the part. Needless to say, we are most unhappy with this product and the service contract. We have to pay to replace a part that is a design defect as we have not abused the product in any way. Just normal use. We will not be purchasing a KitchenAid product in the future and do not recommend it to anyone reading this review. KitchenAid was once a very good product, our last dishwasher lasted us 14 years without a problem. Obviously this one will not match that record or even come close.

I bought a very expensive Kitchen Aid Stove 5 years ago with an extended warranty for 5 years. The control panel for the oven never worked. It would not turn off. I had to turn off the power to the stove. I called Kitchen Aid/Whirlpool and they were no help and told me it would cost $150 for a local repair man to come to the house.Recently, I woke up to the control unit on fire with billowing smoke coming out of the top. Still Kitchen Aid would do nothing.I am in no position to buy a new stove right now. Clearly Kitchen Aid does not stand behind their product. And they ask you not to write in caps? Why, to hide the anger that we have towards a once superior, now inferior company that sells throw away products? It is an outrage.

Was told it was a self-clean oven. AquaLift is not a self-clean oven, Im told by the manufacturer. They were not willing to help me with anything. Would not recommend anyone to purchase KitchenAid dual fuel gas stoves.

The dishes are always cleaned and dried. The Bosch never dried the dishes. Have had several Kitchen Aid dishwashers and I would not hesitate to get another. My children have them as well and they are equally satisfied.

I regret for not reading these reviews before going to Best Buy to purchase the KitchenAid dishwasher. This machine is useless. Im doing all my dishes by hand. No point of running the machine. I think they should issue a recall on all the crappy models mine included.

KitchenAid Superba Counter Depth 24.5 cft. Stainless Steel (Bins in doors broke fairly soon. I did not cram items in there unreasonably). Hard to regulate temperature. Light cover in back of fridge cracked. Excellent lighting inside fridge. Ice maker performed well. Have had for about ten years.

We purchased model #KSS048QTB02 in August of 2009. This was the second 48 KitchenAid built-in we purchased along with all other high-end KitchenAid appliances in our kitchen. On January 22, 2016 the refrigerator could not maintain temperature and I called for service - right before a blizzard was expected. The factory warranty service provider was able to schedule with me for the next day but my extended warranty coverage would not send that particular provider. Their provider could not come out for a week. We purchased a small refrig to get us through and figured it could be a backup. We still lost about $1,000 of frozen meats and food that could not fit in the small refrig. Their service guy could not handle the problem - determined to be compressor failure - because they are not qualified to do sealed system repairs. Whatever that means. The original factory warranty service provider had a tech injured and was no longer available to come out to fix. KitchenAid said part WAS available but 2 days later was no longer available. Apparently so many back orders, they went out right away. I have now ordered privately and should get one from next batch supposedly later this month.My appliance salesperson tells me KitchenAid is trying to protect the brand, but I have not seen any help from them or the warranty company they recommend - Federal Warranty Service/Assurant. I have been getting the runaround for weeks. Every time I call they tell me claims will be in touch with me in 4-5 business days. They say the unit is no longer repairable and they will offer buyout - I presume they mean buyout of my service contract which is nothing considering this was basically a $10,000 refrigerator that barely lasted 6 years. Never again. So much for brand quality. What a disappointment. In every way.

If you are sensitive to high pitched hum, I would recommend you do not purchase model KRFF507HPS02. This is the lower freezer 27 cubic foot KitchenAid. It’s considered normal, so once you spend over three thousand dollars for it, you are stuck.

Excellent fridge. Never had a problem to call for service. I got extended service but was never a problem. Just call to service and Sears came and serviced the fridge. Since then I have no service contracts and no problems with the fridge.

Dont burn down your house, I survived 9/11 today. The under counter dishwasher (KUDPO1ILBS0) KitchenAid had a few seal problems 5 years ago. Last night, I heard a loud noise in the kitchen at 1:30AM (Sept. 11, 2012) while the whole family was sleeping. I got up and waited 1-2 minutes to compose myself and then noticed light rubber burning smell in my bedroom. I walked down the stair to the kitchen and felt stronger smell of electrical wire burning. I turned the light on and noticed that the dishwasher passing out steam after complete cycle and also white smoke from the front panel where buttons are situated. I tried to open the dishwasher while placing hand on the electronic panel as usual, when I heard sparks and more intense smoke. I ran to the basement and turned the switch from the main electrical panel and noticed smoke diminishing, but smelled very intense. When steam and smoke stopped and I felt safe, I took the dishes out which were clean and well dry as usual. The whole family was down by this time due to the commotion and ready to call 911 and exit to pre-plan spot. I noticed that it was only front panel smoke and now no sign of fire or smoke. I asked everyone to go back to bed and watched TV until 3:00AM on guard. I later went to bed and in the morning, the family decided to replace our 10-year old dishwasher.

The oven shuts off in the middle of cooking, then will turn itself back on, anywhere from 30-60 minutes later. My husband and I moved into our just built, brand new home with brand new appliances, in November 2006. We have a Kitchen Aid Gas Range Architect II series (model KGRS807SBL00). The first Christmas meal, in December 2006 was just shy of a disaster. The fan in the oven kept making a horrible sound, and then the oven shut off in the middle of convection cooking the prime rib roast. Luckily, the neighbors let us use their stove to finish the roast. Our entire family and guests didnt eat, until almost 9PM that night. The oven, of course, turned itself back on within an hour or so. A service call the next day showed nothing was wrong with the oven, and the issue couldnt be replicated. Next year, no noise from the fan, but during the Thanksgiving dinner, the oven shut off again unexpectedly, in the middle of a regular baking cycle, and of course, with no warning, turned itself back on 30 minutes later. This year, same thing happened, and again, a $30-$40 service call to a licensed Kitchen Aid technician shows nothing. The diagnosis cant be made, because the issue cant be replicated. The oven is barely 5 years old, and of course, is outside of the warranties, and frankly doesnt get much use. Its just me and my husband cooking. Were often not even home, and Ive used the self-cleaning cycle twice in the 5 years weve had it. This oven doesnt take a beating in terms of use, and certainly seems to be a faulty product. The only similarity to the occurrences when the oven shuts off appears to be that several burners are going while the oven has been on for a while. Its like the system overloads, which sounds like a computer or electrical sensor issue. Ive spoken with several customer service agents, and and ultimately, my calls to Kitchen Aid are a waste of time. They continue to recommend more service calls, which cost money every time, with no resolution and a stove Im stuck with, which wont work consistently. I will never buy another Kitchen Aid/Whirlpool oven again, and will tell everyone who will listen what a crappy product they produce, and how they wont stand by them.

Today, I was baking chicken, first at a slightly higher temperature than at 350 F. When I took the chicken out, we noticed a small piece of glass the size of a dime on the inside and a crack running from top to bottom. I have read the numerous other posts regarding exploding glass and I seem to have gotten off lucky. However,now I am terrified to use the oven, especially at higher temperatures. I have a kitchen full of KitchenAid appliances. My experience with KitchenAid service has been nothing short of a nightmare. Four years ago, the ice maker in the fridge malfunctioned in the middle of the night and continued to dispense water all night long until it had flooded my kitchen, dining room and basement below, ruining a portion of our hardwood flooring. KitchenAid took no responsibility even though the fridge was only about four years old. We also had continuous problems with our dishwasher not staying closed during the wash cycle. After numerous service calls, we finally discovered there was a recall to replace the latch.The big question now is what is KitchenAid waiting for? The potential danger of the exploding glass is extreme. There seems to be a high frequency of this occurring. Perhaps we can vocalize this on Facebook. There has to be power in numbers. KitchenAid can be certain that I will never buy another major appliance from them again.

My KitchenAid dishwasher has delivered 15 years of good, loyal service without any hiccups and I am grateful for this service. I would buy another kitchenaid dishwasher if and when my current one dies. It cleans pretty well, especially the bottom level and it is fairly quiet although I know more recent models are much quieter.

I loved my two year old KitchenAid Dishwashers until it started falling apart. Literally, we found disintegrated plastic pieces and ball bearings in the dishwasher. The plastic and ball bearings are part of the rolling racks. Seriously? The dishwasher is only two years old and it is disintegrating before our eyes. I couldnt believe it. Then I started to Google KitchenAid Dishwashers and ball bearings immediately popped up - indicating clearly other customers have had the identical problem. KitchenAid - what can we do??? Should I buy replacement parts? Advise us please!

I have a Kitchenaid Range KGSC308LSSO, purchased in 2003. Main control panel needs to be replaced again! The problem is that the range turns on by itself (500 degrees - time sets for 33+ hours!) This was witnessed by unbelieving repairman on 11/07/2011.This will be the third control panel in this expensive unit in 7 1/2 years. I contacted Kitchenaid and they were very sorry but would do nothing due to the age of the machine. This brand is just too costly and dangerous to own.

While building a new home we selected KitchenAid for several of the appliances. The freezer in this refrigerator failed after less than 2 years. The factory approved service company was called and on the first visit they determined it to be a evaporator fan. Of course they did not have the part. So it was replaced on visit number 2. It failed again after about 1 month and visit number 3 was scheduled. This time it was determined to be a controller board. Again, the tech did not have the part so visit number 4 is scheduled. So far it has cost me almost $600 and 4 days of waiting for the tech to show up. Not good for a $3,000 + appliance.

Purchased my KitchenAid dishwasher 12/2013. Replaced the door latch/strike plate after owning it for 4 months. 12 months later, I replaced the door latch/strike plate again. Door continues to latch incorrectly. Manufacturer defect.

Disappointed with all my Kitchenaid appliances. Would not recommend them. Stove is not very good, cook top marks do not remove, oven cleaning process does not clean. Refrigerator marks very easily. Microwave is only 2.3 yrs old stopped working. All are 2.3 yrs old.

Well, we pretty much gave up on the KitchenAid KUDS30CX dishwasher after the second control panel break and then it quit giving enough water to clean the dishes. The repair man came for the water flow. He put a coffee cup in the top rack of the dishwasher and let it run. Because it filled, he said that it was working. However, after he left, we noted the locations of the sprayers before we closed the door. After running for an hour or so, we opened up the door and the sprayers were in the same position. We did it several times with the same results. So, we decided it was a clogged line of a bad pump/motor.I opened up the area around the bottom sprayer to reveal any filters and also anything else. I saw no debris. I did get to see the food grinder. It’s pretty wimpy looking. We gave up when it was ruled as a problem with the pump/motor. Who knows how many times this is going to happen over its life? It’s just not worth it. I went and got another brand. It’s a Whirlpool. They also make KitchenAid, but I could tell it was different underneath and in the panel. Hopefully, this one will be better as they are known for reliability. I did not get the food grinder because I could not help think it was part of the problem. Could the grinder be putting extra load on the motor and allowing it to burn up?

Two years ago I bought what I thought was a beautiful new refrigerator (Model KFFS20EYMS01). It was a lot of money for a teacher. However I was excited to replace my 20 year old Whirlpool. What a dumb mistake. I thought Id done my research but apparently not. Six months after the warranty had worn out the machine began to over chill and making a racket of noise. After jumping through hoops and many many angry phone calls to KitchenAid and their repair contractors they agreed to pay for the repair. But it didnt fix the problem. This went on for two months. It was a nightmare. Now a year later, again the machine is building up ice. Do not buy a KitchenAid. I will never again.

We have the professional series KitchenAid package. The oven is incredible. Its also a convection oven also, which is like having a giant air fryer. Say bye bye to fryers forever. All food in convection cooking or normal cooking is always cooked perfectly. As a matter of fact if you have a recipe that you have to keep checking on with this oven that no longer exists. This cooks to the exact time specified. I would buy this oven or recommend this oven over and over again.

I purchased a KitchenAid Model KUDS301XBLO from Best Buy 2 years ago this month. The first week I had to call KitchenAid concerning the fact that the dishwasher did not get my dishes clean. Stuck on food on dishes and silverware and cloudy glassware. They sent a repairman out and he said there was nothing wrong, it must be my water or the temperature setting on the hot water heater. He checked and said the temp was correct and he couldnt find anything wrong. The next week I called KitchenAid again and reported the same problem. Another repair service was sent and he could not find anything wrong either (other than the dishes were dirty). They both suggested a multitude of things to try, i.e.,Use of different product (used Cascade), adding Lemi Shine, make sure to use Jet-dry, etc, etc, all of which I was using anyway. The first guy said pre-wash the dishes before placing them in dishwasher. The 2nd guy said never pre-wash the dishes, always leave food on them because with the new machines this acted as a washing agent to get the dishes clean... Lordy, that blew my mind. I tried that and had to take all the dishes out of the dishwasher when it was complete and wash them by hand. The 2nd guy also informed me I should have never gotten rid of my 20-year-old GE, that it was a superior product (it worked fine, just was very noisy). I emailed a complaint to KitchenAid and several weeks after the complaint I had a call while I was not at home, from some lady who left a message. I tried to call her back and got her voicemail and left a message for her to return the call. Never heard from her. The 2nd repairman gave me a bill for services and I refused to pay it, so thats when I emailed the company. As far as I am concerned, I will never purchase another KitchenAid product.

KitchenAid electric range # KERS807SSS00. I am very disappointed in KitchenAid! They don’t deserve a star! Because They sold out to Whirlpool to avoid covering their poorly built products that should’ve had been recalled or, came up with a seal to prevent control board burnout! This is my second spillover and the dash control panel is burned out again. At least the range does work because it’s independent from the oven, you do need the control panel to operate the oven. I called KA which is Whirlpool now. Whirlpool, simply have a way of not covering any warranties on KA. They always have an excuse. Or, there’s no record of a complaint by me or by anyone else on this issue!I find that hard to believe because I had a spillover and I called and complained to KA within two months of purchase about the faulty glass top (No Seal) to prevent spillovers from the glass top to the bottom of where the control board burned out. Which they did cover because it was during the warranty period. And their excuse was, “Didn’t you read the manual?” Well No Maam! I didn’t! This is the third one in my family, and there’s been spillovers and nothing was blown out!! I should have realized. They had General Electric ranges. At the cost of $ 480.00 plus labor for the part. We will rather buy a new range other than KA or Whirlpool or any other products made by them!! In the meantime, I’ll be grilling out on the grill ☀️????

When I was a kid my mom loved KitchenAid but we bought a Bosch because the style we wanted. After it failed miserably I said we will purchase a KitchenAid. We purchased our KitchenAid dishwasher in 2014. We Paid for installation also. With it we bought A warranty. After just over two years, the top rack of the dishwasher failed. The top rack will not slide out and weve found metal ball bearings in the dishwasher that we assume are from the side rails. So frustrating... This is standard use and it is crap. When I called to get it repaired I was told that this type of repair is not covered by the extended warranty and the estimate was 2/3rds. The cost of the dishwasher. I was talking to my mom and she told me Son they will take care of it... They didnt and I told her It is not the brand it used to be. The top rack finally completely broke and now we have a bottom rack only. We are so over it and so sad.

I purchased new KA 5 burner gas range, French Door Refrigerator and Dishwasher in 2013. All stainless steel appliances. Did this purchased as I owned Whirlpool or Kitchen Aid appliances all my life. (Yes, Im over 60). The new appliances are just scrap. It took 4 refrigerators to get one that either wasnt damaged or the compressor was not froze up upon delivery. 4th one, door didnt close right upon delivery. We will take it back and get you a different one. NO! Im not waiting another 10 days for a new one. Youll fix this one. 5 days later they arrived with part. Good thing its under warranty guy says. They dont make a hinge. You replace the entire door for $500. Im thinking exactly what did I purchase here.Then I went to self-clean the oven. It had 2 spots where some cheese dripped off a pizza. Clean it off with damp cloth. Wiped it down with dry towel. Started clean cycle. When it was completed, the oven finish was either pitted or gone. I called KA. Response was, if you put foil on oven floor, that will happen. First off, I dont use foil on oven floor. Second, if I did, I wouldnt need to self clean the oven! DUH! They told me to call a servicer in the area. He says yep, some of them do that, the new floor panel is $67+. (I dont remember how many cents). So I called KA again.So I need to pay for this? Yes sir. But its only 2 months old. Its not covered sir. Listen, Im over 60 yrs old. I have owned Whirlpool/ KA forever. Never saw an oven do this. If it is that unreliable of a coating, just what chemical is it putting into our food? What happened to good quality porcelain? I dont know sir. I wrote Whirlpool an email. Explained this whole thing to them. Never did get a reply.I guess when a corporation does sales of $20 billion a year, you dont care about your customers or the product you turn out. At this point they are selling scrap on a reputation they used to have. Problem is, selling scrap products on a great reputation, catches up. With all the companies produced under the Whirlpool name, you need to research, and go to another separate, independent company from Whirlpool. I will never buy KA again, or Whirlpool. Their customer service just is bad. Nothing like it used to be.

We remodeled our kitchen 2 years ago and purchased a KitchenAid Refrigerator, Microwave, oven range, and dishwasher. About a year ago we started having issues with our refrigerator. First the ice maker then the water dispenser and then the circuit board. We have had repairmen come out 6 different times trying to fix the problems. Finally after the 6th attempt the repairman said it was unrepairable and notified our warranty company...What a flipping joke!!We contacted Sears where we bought the appliances from - useless. They did not care even though the warranty company is Sears Home Warranty, every time we tried to contact them we could not get through and when we did there was never a Supervisor available and they would pass us along to their main office and all we would get was a voice mail box. They finally called us back to say all they can do for us is offer us $247.00 for replacement (of a $3500 refrigerator that is 2 years old). DO NOT PURCHASE KITCHENAID REFRIGERATORS! Just read all the other 971 reviews on this website.

This was the only refrigerator on the market that fit into the space available from our previous fridge. Three times I had to replace the center brace for the two drawers. Only after I had a friend attach a metal support to that brace did it stand up to what I consider a normal load.

The thermal fuse has blown out several times over the last two years, and is costing money each time. KitchenAid could care less - they are raking in the money as exclusive supplier of the parts. We have other Whirlpool and KitchenAid products, and the process is always the same. Theres no help from the company, no cheap parts, and theres aggravation at a simple machine that is designed to break down. Our Whirlpool dishwasher is designed with too small of a draincock, and it constantly blocks up. I am a repairman, and I am tired of coming home and fixing these ** things. I went over to Maytag and Sub-Zero, and have not regretted it. I now tell all of my customers and friends to not use these products as they will constantly be fixing them because they are designed to fail.

We have had numerous problems with this ref. First was the ice dispenser dropping ice onto the floor in the middle of the night. The repair could not see how this could happen. The door closed properly when he examined it. Second, water evaporation on the top of inside wall of the refrigerator. This was repaired at no cost. Third, the loud noise of compressor runs constantly. Repairman said it was probably air in the waterline. Fourth, finally the loud noise of the compressor is driving me nuts. My husband said go out and buy a new refrigerator. With the cost of refrigerators, how can we afford the cost of a new one every few years?

My last Kitchen Aid refrigerator lasted about 10 years before I finally gave in and bought a new one. It froze food items stored near the back of the refrigerator. I was not going to buy another Kitchen Aid product, but the consumer report reviews led me to believe that people were happy with the product and I got suckered in. Biggest mistake EVER.I had only had it for six months and began having problems with the freezer section. Repair person came out and fixed it. Then the food started freezing in the refrigerator section. Repair man came out and changed a part and it actually worked well for several months. Now everything is freezing and this is a very expensive issue because you have to buy all new fruits and vegetables and other products that have been destroyed by the freeze. This unit is only a couple of years old and has been nothing but problems. I went online and there are people who have solutions, but they are not things a woman can easily do. Repairs are expensive. And this is a new appliance!The company should be accountable for their products. This is so incredibly frustrating and has cost me so much money. I will never buy a a Kitchen Aid product again and am letting everyone I know through social media not to do so as well. I am trying one more avenue with this company and then will take other action.

This top of the line KitchenAid refrigerator has not worked properly since Day 1. One problem after another. Whirlpool Corporation is a disgusting company to deal with. Told they will repair, but never allow a return. Every time we had a service technician come out, they would say something different from the previous technician. Whirlpool said they needed to pull the whole ceiling out, including wiring, to stick in a small foam pad to correct a problem issue with this model rather than replace this Lemon. They knew all the problems this French door model had but refused to fix them properly. Both refrigerator and freezer made me lose expensive medication and groceries more than once. They would not reimburse.

Refrigerator Model KSC23C8EYY03 just a year old. Problem with ice forming behind bottom drawer in refrigerator section. Needs a new fan and thermistor. After waiting for parts and then put on the service schedule, the repairman came but had the wrong part. Now, again waiting for the part and to be put on the service schedule. Without a refrigerator for three weeks. Also, the fan is encased in styrofoam held together by tape. No wonder there is a problem. Also the reviews for the repair company sent by KitchenAid were not favorable. I found this out firsthand.Updated on 03/10/2016: In August I had ice built up behind the drawers in the bottom of the refrigerator. KitchenAid replaced the fan and thermistor. Seven months later, same problem. KitchenAid denied any problems with these parts.

BUYER BEWARE...DO NOT BUY KITCHENAID. I have read the comments made by many people regarding the refrigerators but I have another issue with KitchenAid/Whirlpool. The Plate on the bottom of my electric oven states that the Country of Origin is Canada..I provided the appliance pamphlet and layout information to my service repairman and he noted that that pamphlet said that only US-made models have a fuse so after his inspection determined that the reason the oven was not working was because of the Circuit Board and subsequently ordered. When the part was received and put in, the oven still did not work. The repairman did another detailed inspection and found a fuse and it was blown. The pamphlet specifically states that only US models have a fuse. I will take this matter further to determine what agency regulates mislabeling of Country of Origin. With all the deception detailed by the many complaints by homeowners, there must be a reason why KitchenAid/Whirlpool mislabels the electric ovens and I suspect mislabeling may give some sort of money advantage. In addition, as most of the complaints state, KitchenAid customer service is horrible and when I furnished them with supporting documentation, they would not even try to justify why the Country of Origin was misrepresented or direct me to anyone that could address the problem. The age-old adage, keep on stalling and the complainant will probably give up and go away. If not for the mislabeling, the repair cost me $600 instead of $2 to replace the fuse.

We built a home and bought all appliances new. The flat top stove is KitchenAid and we bought all in May 2016. Moved in Oct 2016 and used the stove several times to find out even with the stove cleaner it was not a good stove. You can see the eyes that we use they have like white built-in marks on top and I text the Co. - no answers back. No response.This cook top is bad.

We bought a top of the line KitchenAid refrigerator, including an icemaker, about 2 1/2 years ago when we rebuilt our home after a fire. It has a stainless steel door to match the other appliances in out kitchen. Initially, everything worked fine. More recently, the ice was melting in the ice maker and it was jamming. The door also has become damaged and started rusting. We didnt buy the extended warranty, so we had a repair person come to service the refrigerator. He replaced a part and recharged with some freon. The repair cost $500. The ice was still melting (about a month later), so we asked the repair person to come again. He said the compressor is faulty and has to be replaced. It would have to be shipped from outside the country and would cost more than $1,000 (plus labor!). We have decided to replace the refrigerator.

Worst experience ever. If I could give 0 stars I would. One door stands higher than the other. The freezer screws dont even match the knob. On top of the appliance being **. Customer service is horrible. Waited for the appliance man from 8 am-4 pm to be told he will be here by 5 pm. Waste of time. Sent me 3 different handles where none of them matched. Pick any other company but KitchenAid. HORRIBLE. HORRIBLE. HORRIBLE.

We purchased a KitchenAid Convection Double Oven from Lowes. We had always heard that KitchenAid was a top of the line oven. Since this oven was purchased, it has not worked correctly. Either the top or the bottom oven will not heat, the igniters on the burners has gone out several times. When we tried to find a repairman, there is not one in available anywhere in our area. We have tried several local repairmen. They replace numerous parts and we have been charged $200 to $300 dollars each time. The website for KitchenAid has been absolutely no help at all. If anyone is in the market for a high-end Oven, DO NOT PURCHASE a KitchenAid. They are absolutely JUNK and cannot be repaired if you live in a Rural area.

I purchased a KitchenAid refrigerator from KAM Appliances in July of 2012 and received delivery in September as they were on back order. From the beginning, we had difficulty regulating the temperature of the refrigerator. It is model KFFS20EYMS. When I called KAM the first time the technician they sent told me I did not open the refrigerator often enough to let in hot air - in the meantime, I am throwing out enough fresh produce since it seemed that the vegetable crisper was the most troublesome spot. I was also told it had to do with the ice maker being below that although the meat drawer is between them - plus I would assume some type of insulated barrier. The second time I had someone come they replaced a part and told me those thermometers you can purchase to check the temp are no good. The sales department at KAM told me the only thing the could do was sell me a new refrigerator - and this one not even 6 months old. I would never go back to KAM for another appliance and I purchased two other appliances the day I order the refrigerator - thank goodness they were not KitchenAid appliances. When the one year manufacturers warranty ran out, my husband spent a very well invested $49 for an extended warranty. Those men have been here 4 times and I still have frozen produce and now things are freezing in the meat compartment. KitchenAid should stick to stand mixers. If I were a woman of means, I would take this refrigerator and throw it away and buy a Kenmore!! If I could rate it less than one star, I would.

We purchased our KitchenAid dishwasher three months ago. We have had at least two previous dishwashers which were fine. This model KDFE104HPS O leaves water on the dishes and the door. We had two repairmen look at it. The most recent said there seems to be no problem even though the dishes do not dry. He stated that 1) The stainless steel models seem to have that problem; 2) We need to get the water hot before starting the dishwasher so it does not lose the first cycle heating the water; 3) We should use a special rinse agent to aid the drying and 4) We should use the extra dry cycle. In addition, there is an odor that smells like a wet blanket and I think I have even smelled mold. I have owned five dishwashers over the years and have never had this problem. The solutions provided by the repairman actually will cost us more money to run the machine. The only good feature is how quiet it runs.

I bought my side-by-side fridge at Sears as part of a suite of new KitchenAid appliances. I had the kitchen in my 100-year-old house completely remodeled last summer, and the new KitchenAid refrig, dishwasher and range hood were the centerpieces. The refrigerator just fit under a new custom-made wooden cabinet (designed around it) and beside a custom-made cabinet with granite countertop. Price for the refrig: $2, 266; price for the kitchen remodeling: @ $30,000. I started getting letters from KitchenAid right after buying the products about buying an extended warranty. I figured that $2,000 refrigerator was likely to work for a good long time. (Of course, this was a very naive view of present-day appliance quality.)The new refrigerator was installed by my contractor on Aug 15, 2012 and was a problem right from the start. The icemaker didnt work when we first plugged it in, and a service call from Sears was necessary to get it working initially. In early June 2013, both freezer and refrigerator stopped cooling. By the time we realized the problem, the food in our freezer had thawed out, so we each ate three pork chops and a lot of melting ice cream and called Sears for a repairman. We couldnt schedule a repair appointment with Sears A&E Appliance Repair Service (another horror story) for a whole week, so we brought two camping coolers up to the kitchen, put the food we really needed to keep - milk, eggs, butter, etc. - in them and started making a daily trip to the store to buy $4 or so worth of ice.I took a day off from work to meet the A&E repairman. (A&E schedules their appointments in four-hour windows - 8:00 am to12:00 pm or 1:00 pm to 5:00.) The repairman finally arrived, took the whole refrigerator apart and said it needed a new evaporator. He said the part would be delivered to our house by UPS in about a week. So we continued buying ice, emptying the coolers, and eating out a lot. The part finally came and we got calls from A&E asking us to call them and verify that the parts had been delivered. When I called, I was put on hold and then finally spoke with someone whose English was so heavily-accented I really couldnt understand her. After loudly repeating, The part is here! The part is here! over and over, I hung up, hoped the repairman would show up, and arranged for another half-day wait.A new repairman wed never seen came the second time, opened the parts box, and commented that the evaporator was all banged up. I took a look and it was obvious that a number of the flanges or fins or whatever were bent. He tried to bend them back into shape and said, Theyll be fine. It wont make any difference. I left then, but my husband was there with the repairman. When I returned a couple of hours later, my husband told me the repairman said the wrong parts had been delivered. He had ordered new parts and they would be delivered in about a week. We scheduled another repair visit. That was when we got sick from eating the food in our cooler.The whole situation was making me really angry and depressed, so I called Sears Customer Service (another nightmare) and the woman I spoke with recommended that I use dry ice in my coolers, which would have required that I drive across town to pick it up. Before the next repair visit, we were asked to make another verification call, which I made. Around 8:30 the night before the visit, A&E called and another English language-learner told me that the parts had not been delivered and the repairman wouldnt be coming. I had already arranged to miss work the next day and two boxes from UPS were sitting in my hall. I started calling anyone I could get in touch with to tell them to send the repairman, that the parts were there.I guess I convinced someone because the first repairman showed up the next afternoon at 1:00. He opened the boxes, said the essential parts were there and again, took the refrigerator apart. He installed the new evaporator, but said he couldnt get the pressure right. He spent a lot of time on his cell phone talking with another repairman who was advising him. Finally, he said, Ive done everything I can. It may cool off by tomorrow, but if it doesnt, call A&E and tell them to send Bob **, the person he had called for advice. The next morning, the refrigerator wasnt cool at all. I called A&E and asked that they send Bob out. I was told he was out sick but would come the next day. The next morning, they called back and said he was still sick. I called A&E back, got another ELL on the phone and asked to speak with his manager so I could understand the speaker. I was transferred to another number that rang for five full minutes. No one ever answered the phone. Since then, I have learned that no one ever answers that number. By this time, my entire life centered around the refrigerator. Sympathetic friends were inviting us over for dinner and showing up with casseroles. Of course, if we didnt eat the whole dish, we had to throw the rest away because we were afraid of the food in the cooler. After another few hours on the phone, I contacted someone at Sears who arranged to have a loaner refrigerator delivered to my house. Again, I arranged for a delivery. Now I had a new, broken KitchenAid refrigerator in my kitchen and a small, dented GE in my dining room. I moved my milk into the loaner and bought some ice trays.I continued my calling and got a secret number from someone at Sears that enabled me to speak with a Blue Ribbon service person at Sears (talk about oxymorons) who sounded like hed had a LOT of Xanax. The Sears employee who gave me the number said, Dont tell them where you got the number. Is this a number available only to movie stars and Columbian drug cartel bosses? After hearing a condensed version of the whole awful story, the Blue Ribbon man I spoke with said Sears would replace the refrigerator with one of equal or lesser value. I reminded him that the price had probably gone up over the past year and that I had bought the original fridge on sale. This seemed to throw him for a loop. He said he had to get some more information and hed call me back in a couple of days.I called the Blue Ribbon number again this morning and asked how my refrig had been rated by other owners because I wasnt sure I wanted another fridge just like the first one if it was going to be the same piece of junk I got last summer. (Product ratings and customer reviews werent available to me online because the appliance was a special order.) But the guy at the secret number had reviews. There were only five reviews and four had given the fridge a one--out of a possible five--points. The reviewers had reported problems that sounded like mine. I then called KitchenAid and they informed me that the only KitchenAid refrigerator that will fit into my custom-built kitchen is the same one-rated model that I now own. So much for the carefully planned kitchen with the matching appliances. If Im lucky, Sears will have something that will fit in the spot built for the other fridge.

Best fridge that I have ever owned. Had to replace the ice maker (hubby did it for the cost of the parts) and it was still going strong when we sold the house 16 years later. Quiet and reliable!

We have had this range since March and it is a huge disappointment! On four different occasions the control panel has blown and shut down the power to the range. In order to restart it we had to reset the circuit breaker. After the second call to service we were told that we should put the stove on a separate circuit by itself. We hired an electrician and had a separate circuit put in for the stove. After the third outage KitchenAid replaced the control panel, but last week it went out again.Next problem is that the knobs and front panel get extremely hot when you run the oven for more than 30 minutes. You need a potholder to turn the knobs. Reported this concern to safety dept. who sent the serviceman again to test the temperature. It was 140 degrees at the knobs, but 160 is the legal heat level. A child could easily burn their hands. Lastly, the AquaClean does not work very well. The edges dont come clean and the large glass door is impossible to clean. There is heavy grease stains all on the glass that cant be removed. This range is not acceptable and is not recommended. There doesnt seem to be any resolution.

I have 2 KitchenAid dishwashers, installed new 2.5 years ago and have had multiple problems with them. The parts fail all the time. I have extended warranties, which we dont always purchase, but they have been worth every penny weve paid into them. Never, never buy KitchenAid. (As a side note, I also have a range and a built-in oven. Both have had multiple problems as well.)

I purchase it from Sears scratch and dent. Use the top oven for prepping other smaller dish or if I just dont want to use the larger oven for cooking. Though, the one larger burner cant be adjusted to have a low flame and if I did the flame goes out. I can live with that.

I bought a kitchenaid 3 years ago because I thought it was an elite appliance brand. Little did I know this would be the biggest nightmare. I have in the last 3 years have had the refrigerator replaced 2 times. The last was replaced in April and then has once again gone out on me. A refrigerator full of brand new COSTCO groceries completely spoiled. Over $300 of groceries and I was offered $75. To top off the inconvenience of having spoiled food with 3 children they can not fix it for another 5 days. So we are over a week now without a refrigerator and a trash full of groceries. Beyond frustrating!!! Only wishing we could just have our money returned to us or yet replace it with another refrigerator that is not the same or like the same model we have been given.

I bought a KitchenAid refrigerator in August 2010 for $1,500. From the beginning, it was freezing items on my top back shelf and shooting ice cubes all over my freezer. At this time, I am facing a $350 bill to fix the problem that has escalated to freezing everything in my refrigerator. I have called KitchenAid many times on this to be told I should have bought the extended warranty on my $1,500, 2 1/2 year product from a company that I trusted. In addition to this, I have been getting rust on the door for years now. I am very disappointed and will never recommend KitchenAid!

This is our second KitchenAid built in refrigerator and we have had nothing but trouble with the ice makers. They replace them and sometimes that doesnt even work. They always send the same service company and they are clueless.

I bought an Architect II Series Electric Range with convection oven in early Sept. 2014. Ive had KitchenAid dishwashers in the past so I was really excited to see this stove. I figured the dishwashers were always a winner so the stove would be too! I came home, did some research on the Internet and was please with what I read. Guess I should have done more extensive research because here I am waiting for an authorized repairman to come take a look at a totally non-functioning convection oven. Like others have commented, all I get now is Feature Not Available and error codes that dont display long enough to record them on paper. Thanksgiving 2014 was the first time I really put the stove to work--using both the cooktop and oven simultaneously. A few days before the holiday, I was baking pies (one at a time)--had the oven on 400 degrees and mid-way through it just shut off, but the panel would not allow me to use either the start or stop button. That was the first time I threw the breaker--waited the 60 sec. before turning it back on, and that worked. But...in my mind, I figured the problem would occur again. Sure enough, the following Saturday with 12 people waiting for dinner, the oven shut off and never would restart even after throwing the breaker. Cooktop works, but now I see, after reading all of the reviews, that this is a known problem that KitchenAid refuses to acknowledge or take care of. Now Im gathering evidence and will pursue the matter further with both KitchenAid and the store where purchased. At least I can encourage the store not to sell this product.

I bought a brand new KitchenAid refrigerator on December 26, 2013. On February went out, only lasted a year and four months. The unit does not cools and does not freeze - all my food went to waste. I contacted KitchenAid as soon as this happened. Has been almost four months and till this date they have been giving me the runaround. I been calling them every week. They keep transferring me to different person apologizing for what happened and still my fridge has not been fixed. It seems that they cant find anybody to work on it.I contacted a local service guy from Maytag. He did me a favor to check the damn thing. He told me what it needed. When I asked him to fix it he stated that the unit was under factory warranty and KitchenAid needed to take care of it. He also told me that he would not fix it because he would not deal with them. He also told me to call them again and keep insisting for them to fix it. He did mention that they would give me the runaround to avoid fixing it. He was was right. Here we go almost in the middle of June and still cant make them to fix my refrigerator. There is any one can tell me what I have to do to get this people to fix it. Somewhere I can call to ask for help. The unit was not cheap. I paid almost 3K for the refrigerator - for the damn thing to break in a year and four months. Help!!

Weve owned a number of small KitchenAid appliances over the years that have worked perfectly and held up well. As a result, we bought a KitchenAid dishwasher a few years ago. What a mistake! I will never buy another KitchenAid appliance. This dishwasher has been nothing but trouble since we bought it. Half the time we have to switch off the breaker to get the electronics to work. Recently, the piece that holds the top tray in broke spilling glass all over our kitchen floor. Do yourself a favor and avoid KitchenAid large appliances!

This machine was at least $200 more than the other machines. We bought it from Best Buy. We wanted a top-of-the-line washer that was a minimal fuss. This machine already broke once, but was covered by warranty. Thats not the worst of it, however. IT WILL NOT CLEAN YOUR DISHES! If you like hand washing dishes before you put them in the dishwasher, or scrubbing them after they come out, this machine is for you. Also, its NOT A KITCHENAID - its a Whirlpool (garbage) with a KitchenAid badge. Boooo

Just 4 years ago we purchased this dishwasher (KUDC101XWH) to replace another KitchenAid that we had for almost 20 years with literally no problems. The new dishwasher has now stopped working for the 5th time. The first time was under warranty but the fuse was not covered - of course. Then it was the latches, and then it was the wiring which was fixed two months before. We have spent about what it cost to purchase it in the first place. KitchenAid has been no help. I was told by one of the service people never to buy this brand nor Whirlpool nor Maytag. I am attempting to get my last service payment refunded and will go out today to buy another dishwasher - not KitchenAid!

We recently purchased (and promptly returned) a KitchenAid 1.50 cu.Ft Countertop Convection Microwave Oven - Stainless Steel. We have used Micro/Convection Ovens for over 35 years. We purchased this one based on its advertised 1.5 Cu. Ft. Capacity. The capacity of this oven is not even close to that size. Even stretched the measurements only equaled 1.1 Cu.Ft. We are extremely disappointed and not sure how it can be so falsely advertised.

The induction electric range with aqua lift technology to clean the oven is very disappointing. The oven wasnt used often. Had some soil, but minimal. I followed the instructions and put 2 cups of filtered water in the oven and turned it on for 40 minutes. It did a terrible job cleaning, it looked like it wasnt cleaned at all. One good thing is there was no smell when using the cleaning process, not like my GE stove. My GE stove always did a good job with soil, had the stove for 30 years, it was great! The oven was always left clean after using the cleaning cycle.

Two weeks before the warranty ran out on my Kitchen Aid microwave, the unit started humming by itself while it is turned off. I called warranty center and they came in and repaired it. After the warranty ended, within one month, the same loud humming happened. So I called and had a technician come in and repair it. The unit is now two years old, it starts to hum anytime I turn on my range to cook. I would have to unplug it. Another thing about it is it starts to hum in the middle of the night, and then would turn on by itself. I think that a product like Kitchen Aid should live by its word. I cannot use this unit with trust.

I want compensation for my problem with dishwasher. The inconvenience and frustration of having an appliance that I can not trust. KitchenAids answer is to buy an extended warranty. How is that going to help when I never know if the dishwasher will work from day to day? They have replaced two door switches under warranty and I am out of warranty and I have the problem again. Am I to live with this every year two or more repairs for the same problem? My repairman is ordering another door switch. His opinion is they have a problem with it and it will be an on going problem. They need to redesign the door switch and give us all some relief. Not make us pay for extended warranties. That doesnt make sense. Why should consumers purchase high end appliances and pay to keep them running? Does the extended warranty cover all the days I have no dishwasher when I am afraid to have a dinner party because it could fail again and cause me more inconvenience?

Like so many others on this site I purchased a KitchenAid refrigerator almost 5 years ago and it has begun to fail because of defects in the motherboard controller part number 225-9350. After repeated phone conversations with KitchenAid in Michigan I have reached the sad conclusion that KitchenAid has defrauded its consumers by providing consumer products with defective parts and failing to provide the replacement parts in a timely and effective manner. This of course may be due to the Japanese tsunami, however it has been a number of years since that disaster and KitchenAid is undertaken not to find manufacturing facilities to manufacture this rather simple part. Nonetheless this situation may very well be designed to compel the owners of defective merchandise to purchase yet another KitchenAid product. In this respect this is consumer fraud.

KitchenAid Refrigerator/Freezer, Model: KFFS20EYWH00 - Purchased in 2012, this model has double doors and a freezer drawer below. The gaskets on the doors include, at the lower inside edge, a flange. I dont know its purpose. In this instance, the flange on the right-hand door became torn simply from opening and closing the doors. We contacted a repair person, who collected the $95 price and ordered from KitchenAid a new gasket, but KitchenAid no longer offers it in white (like the original) so we had to accept grey. When it arrived he came to install it. It was about 1/4 inch too short in the length. We thought it was his error. We researched and found the gasket online, but also talked to a KitchenAid rep who agreed wed found the right one, so we ordered it. It came; it was exactly like the one ordered by the repairman- just a little too short. We returned it, with a letter (one copy sent with the return, the other mailed directly). We have heard NOTHING from KitchenAid. Its strange and frustrating that they arent making a replacement gasket in white, but a lot stranger and more frustrating that they offer a so-called replacement that isnt the right size.

Kitchenaid dishwasher model KUD101TJBL0 produced arcing and sparking at the top right hand side of the door during a cycle turned wall switch to off before situation got worse smoke released from the problem area after reading of other events like this online we are certain it will need to be replaced we will not be looking at a Kitchenaid replacement.

I purchased this 36 built-in side by side in 6/06 with the thought that it would be a good refrigerator --I couldnt be more wrong!! At 3 years, we started having problems. So far repairs include a new circuit board, hinge repairs, evaporator, drier, compressor and fan motor, and an ugly repair kit to cover up the burned area that runs the full length - top to bottom - on the front panel between the freezer and refrigerator doors that happened because KitchenAid didnt put a big enough fan motor in. And here again, it is leaking Freon, so the entire refrigerator has to be gutted again to replace the evaporator, compressor, heat loop and? KitchenAid will cover the parts at an approx. cost of $800-$1000, this type of sealed system is covered for 12 years. The labor, however, is out of my pocket at $2,000.One of the repair techs told me these type of sealed systems RARELY go bad which is why KitchenAid backs them up for so long. Go figure!! And, did I mention the cost of food spoilage!! GRAVELY DISAPPOINTED IN KITCHENAID!!! Oh, and I need to mention the KitchenAid convection oven that had to be replaced early on (under warranty) and the microwave oven that was replaced 3 times and after that I put up with door that didnt quite and still doesnt fit quite right. GRAVELY DISAPPOINTED IN KITCHENAID!!!! WILL NEVER BUY ANOTHER -- even with the discount they are happily giving me to buy another $8,000 refrigerator!!

Im a Hurricane Sandy victim - most of my house wiped out. Rebuilt and purchased all new KitchenAid appliances in 2013. Within a few months, dishwasher had a leak (fixed) and rust spots and discoloring of door panel - poor quality steel. Customer Service says these are cosmetic and they are not responsible. Rust spots probably because we live near the water. ABSURD! ALSO - electronic panel on door failed - option lights not working, trying to get fixed.Refrigerator- Control panel failed- shows false high temps and warning lights - was replaced. Failed again. Trying to get panel replaced again. Quality Control needs to look at hundreds of complaints on the internet. Still have great stress from Hurricane Sandy - KitchenAid is causing more stress. Very unhappy - spoke with my contractor about dropping KitchenAid from their product line. What happens when the warranties expire? Will I have to pay for these future quality failures? Would not recommend your products.

KitchenAid Superba - Boiling water on the top of the gas range for pasta; the heat apparently shattered the glass pane covering the splash board. Glass flew all over the kitchen including into my arm. Beware, this product is very dangerous. Dont buy KitchenAid/Whirlpool, ever!

Purchased extended warranty from Sears. Replaced electronics once already. Out of warranty and now cost of repair is approx $1500.00 for a $2000 range. Replaced burners once also as they were not running as hot as specified.

It does not clean well as it should no matter which brand or type (gel vs power vs pack) I use. Noisy. Long long cycle. I have had two kitchen aids before this and was happy. Then this house came with Maytag which did not do halfway good job cleaning. Then when it broke I chose KitchenAid. But this one seems noisier and even the cycle seems long - it may be average just seems long. The dishes do not come clean. Especially forks.

KitchenAid dishwasher KUDS30FXSS4 - The overall cleaning of this product has been good. However, I have replaced the adjusters on the top rack twice which has cost me $150. The pieces are flimsy plastic pieces that I am sure will need to be replaced again as they have only held up for 1 year each. The inside screws that hold the door together came unscrewed during a cleaning. Thankfully I was home to clean up the puddle that was growing on my wood floors. I am not happy with this product and am disappointed that I paid so much for it and continue to pay for a top name brand appliance. I will not purchase another KitchenAid dishwasher nor will I recommend this product.

The last reviewer commented Shame on the salesperson for selling a product with known problems. However, lets put the blame squarely where it belongs - KitchenAid! When my oven failed 2 days ago after using the self clean, I thought I would contact them to see if they really do have as poor of customer service as Ive read about. Yes, indeed they do have about the worst customer service I have ever experienced. They completely fail to acknowledge the very frequent problem that their ovens fail after using the self-clean. Its all over the internet with so many documented cases, yet KitchenAid calls it an occasional failure of man made components. A clear design flaw which they refuse to acknowledge. Do not buy a Kitchen-Aid appliance!

I purchased the KFIS29BBMS French Door Bottom Freezer refrigerator in 12/13. On November 1, 2014 the refrigerator quit cooling and the freezer quit. Of course, we lost food. The dealership brought us a loaner refrigerator because it took several weeks for the part to be delivered. It was repaired on Dec. 12, 2014. On Christmas Day 2014 while we were gone, it quit working again. Again we lost food. It was picked up to be repaired by the dealership on 12/26/14. The old loaner fridge was brought back and I havent seen my refrigerator since. I have called Whirlpool corporation and have been given the standard warranty speech that they will repair it. I have asked for a new refrigerator to replace mine since it was less than 1 year old and obviously defective. Supervisor Chris was not helpful and said I shouldnt have bought the refrigerator if I didnt like the warranty. So count me in if a class action suit is started. I suggest we now go to social media and tell the stories.

The very first time I utilized the self-cleaning feature of my oven, the screen went completely black (never to come back) and the door would not unlock. First thing I did was google the problem and it looks like Im not the only one that has encountered this, and that is an understatement. There were literally hundreds of accounts of the same thing happening. I contacted Kitchenaid and they told me that there has not been a recall on my range (model KGSA906PSS00) and that there was no known problem...really?? The best part was that the replacement part is almost $400 and they would gladly transfer me to the parts department to purchase it. Thank you for the help.

I have two pairs of the dishwasher drawers with custom wood panels and one pair started to make loud whirring noises and then would beep incessantly, resulting in us turning off the breaker switch to get it to stop. Then, the bottom drawer stopped draining and held water in the tub all the time. The repair man quoted me over $900.00 for the repair. He suggested that I not repair it, and I agreed with him. Now, my second pair is making loud noises and I am afraid it is on its way to death as well. I am so disappointed in these dishwashers. I am going to start a Facebook group to see how may others have defective dish drawers.

A five-year warranty was taken on my KitchenAid fridge. I called after 2 weeks of the delivery, and said that the lower box has a crack. They said they only accept claims of such when reported in 24-48 hours. I had moved to a brand new house; upon appliance delivery we went back to Markham and finally after all furniture was here, with small kids, we planned to stay, so I saw the crack then. After 3-4 days, I called cracks on the wall. They said no worries, that its cosmetic, and no heat or air is going out. Wow! A big expensive brand says that - its sad. Why not disclose this when I went to buy? I spent over $20k on KitchenAid when I built my house. I am very sad with the outcome. I need my fridge changed.

I purchased a Kitchenaid microwave model KMCC5015GSS for nearly $700.00 just over two years ago. It now needs a magnetron but according to my own research and the repair technician, this part is not available. Further, trying to contact Kitchenaid about this problem is an absolute torture. I have on three occasions spent over 30 minutes on hold. I still have hope that someone will eventually be able to help me with this repair but my experience so far is extremely bad or non-existent. Does Kitchenaid expect me to throw this microwave out? If so, I will never be purchasing another Whirlpool or Kitchenaid product again.

We built a new home and purchased all new appliances, including a very expensive KitchenAid dishwasher. The electronics burn out (and nearly cause a fire) after seven months. Kitchen Aid does not support its own product but relies on unreliable subcontractors. After already waiting for repairs for two weeks, now we are told the parts are not available. Frankly, I do not want a defective dishwasher to be defectively repaired. So far, KitchenAid will not honor our requests for a new dishwasher. This is poor product support and customer service. These are expensive dishwashers that you should avoid.

Purchased new refrigerator Oct 2013. One year later it failed - not keeping food cool enough. Parts were replaced. One year later it failed again - same problem but different cause. This time it was a manufacturing defect which, according to the repairman, was well known but we had received no notice. Again, according to the repairman, there had been six updates to the control panel during that year but again, no notice from KitchenAid. Now, two months later, it has failed again. This time it is some sort of internal water leak which was undetected until it ruined about half my kitchen cabinets, the lower adjacent wall and several feet of living room wood floor. Fortunately I have both home insurance which will cover most of the house damage and an extended warranty on the refrigerator which will cover that repair but I am still out a substantial deductible which I intend to be reimbursed by KitchenAid. Further, under no circumstances would I recommend a KitchenAid appliance to anyone. This particular model is a POS and further, KitchenAid does not apparently care what happens to the appliance once it leaves their factory.

KitchenAid Fridge KBRC36FMS01 - Our freezer is not too old, but out of warranty. Have had broken gasket/seal. Replaced x 3. Have had two installers who seemed good, recommended by Whirlpool. Fit of seal a problem. Quality control seems BAD. Have talked to Whirlpool customer service, and supervisor, and told there is no fix. The freezer drawer and seal do not come as a unit. I am very frustrated since freezer is off-line in kitchen. We need some help. Maybe need to call the CEO!