When I pulled the top rack out to unload it, the left side collapsed without any warning, spilling dishes and glasses down onto the crockery in the bottom rack and out onto the floor. When I looked for the cause, it was obvious that one of the two flimsy plastic “spring” pegs that retain each wheel of the upper rack on its axle had broken. This allowed the wheel to pull off the axle and thereby allow the entire left side of the top rack to collapse. It seems to me the axles on the rack adjuster (part number W10350376) are very poorly designed and is not made as solidly as the wheels on the lower rack. This is despite the fact that both upper and lower racks are of the same dimensions and so to me as an average consumer, both should be able to support a full load of dishes.

We purchased model #KSS048QTB02 in August of 2009. This was the second 48 KitchenAid built-in we purchased along with all other high-end KitchenAid appliances in our kitchen. On January 22, 2016 the refrigerator could not maintain temperature and I called for service - right before a blizzard was expected. The factory warranty service provider was able to schedule with me for the next day but my extended warranty coverage would not send that particular provider. Their provider could not come out for a week. We purchased a small refrig to get us through and figured it could be a backup. We still lost about $1,000 of frozen meats and food that could not fit in the small refrig. Their service guy could not handle the problem - determined to be compressor failure - because they are not qualified to do sealed system repairs. Whatever that means. The original factory warranty service provider had a tech injured and was no longer available to come out to fix. KitchenAid said part WAS available but 2 days later was no longer available. Apparently so many back orders, they went out right away. I have now ordered privately and should get one from next batch supposedly later this month.My appliance salesperson tells me KitchenAid is trying to protect the brand, but I have not seen any help from them or the warranty company they recommend - Federal Warranty Service/Assurant. I have been getting the runaround for weeks. Every time I call they tell me claims will be in touch with me in 4-5 business days. They say the unit is no longer repairable and they will offer buyout - I presume they mean buyout of my service contract which is nothing considering this was basically a $10,000 refrigerator that barely lasted 6 years. Never again. So much for brand quality. What a disappointment. In every way.

Wall oven blows out when self-cleans. It happened twice and we had it repaired. Even the service technician said that its a defective oven. Theres no help whatsoever from KitchenAid. I am contemplating boxing up the oven and sending it to CEO, Jeff Fettigs home. Enough is enough. It looks like we have enough complaints of a class-action lawsuit.

I bought this model (Kitchen Aid Oven KERS 205TSSO) a couple years ago. When they delivered it, draw on bottom was all dented in & scratched. They left it and said to call customer service. We called Lowes a few times. They told me to call Kitchen Aid. I called them half a dozen times. Few of them couldnt speak English. Kept telling her the problem. Big Joke. I checked to make sure they received my warranty. No answer. Now my stove wont come on and the oven wont come on. When I put the knobs on, no red light. We pulled it out and made sure it was clean. Knobs fell on and cant get on. Now we are stuck. Glad I didnt the cheap one as this one is a piece of junk. Dont know what to do. I figured the mixer is awesome. Not the appliances. My husband is disabled now and I am stuck with nothing to cook on. So disgusted. I will never buy another Kitchen Aid appliance again. They do nothing to help. I will make sure I tell everyone too. I am sorry I didnt hear about it before I bought this piece of junk.

Purchased a KitchenAid microwave in 2014 to replace a microwave with a broken door release mechanism. 3 years later, the same thing is happening to the KitchenAid. Door wont open when depressing the button. Seems to be a common occurrence if you check YouTube. The selling dealer offered to sell us a new one for $400. Wrote KitchenAid and was told the unit was out of warranty and if there was a problem, it would have shown up in the first few months of ownership. I didnt expect them to give me a new one for free, maybe just fix this one or offer some assistance with the expense. Two microwaves in 6 years? I will find another brand next time. Reliability, durability, and customer service are all oxymorons when it comes to KitchenAid microwaves.

We recently purchased a Kitchenaid stainless steel dishwasher from Lowes. It is the quietest dishwasher I have ever had but it stinks! I mean it SMELLS terrible a day after it has been run. Smells like stale garbage filled water. When I questioned KitchenAid about this I was told the dishwasher does not entirely drain as not to dry out the gaskets... Well, that is all well and good but the leftover water stinks. I leave the dishwasher open almost all the time, which is very inconvenient in my small kitchen, to try to get it to dry. I would never recommend this dishwasher to anyone because of this. I tried running the cleaning product (Affresh) thru it but that didnt work. After one additional use, it was back to the same smelly condition. VERY disappointed in the expensive dishwasher.

Very disappointed with Kitchen Aid refrigerator quality. This is 2nd one. First one was replaced by Kitchen Aid after many attempts at repair. The ice maker spewed out water into refrigerator trays, water dispenser not working properly, pathetic (not wholly formed) looking ice cubes, ice buildup around ice cube dispenser chute and under ice maker. This one has similar ice maker problems as first except water dispenser works and water doesnt spew from ice maker to same degree as first refrigerator. Now after 2 years the LED lights on the top and in the freezer compartment have gone out except for one dot in the middle of each light set. After replacing the freezer light without fixing the problem, authorized repairman thinks a new computer board at over $1,000 MAY fix the problem. Refrigerator costing over 3 grand needs 1 grand repair after less than 3 years of residential use. Spend your money elsewhere.

I purchased a KitchenAid dishwasher (Model: KUD301XBL0) in 25 Oct 10. This is an absolute lemon! This is the third repair for this piece of junk. Now, they are going to put in a new motor. I purchased a four-year extended warranty so does the machine qualify for a five-year warranty now? I had purchased a Samsung for my sons home in July 2010. It works perfectly, no problems, plus a great design! I should never have listened to the sales person at Lowes who said that I couldnt go wrong with KitchenAid! How far off base he was! I am now stuck with a dishwasher that I hate and from my experience, it will break down again and again!

Less than a year old KitchenAid stove oven racks falling off on one side. Thanksgiving turkey dinner and grease spilled over caused fire! This is a safety issue, government needs to step in. The company knows these racks are an issue! I had to pick one star - would have picked none if allowed!

Bought a KitchenAid stainless steel dishwasher with top controls. First thing to go was the wheels on the bottom rack ridiculously pricey to replace. The next thing was the pullout Glides on the upper rack all the ball bearings fell out as the Glides had disintegrated. Over $200 for parts alone. Finally the pump seized which would have been a $400 repair. Basically in less than 5 years you would have been buying the dishwasher twice. Also when taking it out observed the discharge hose from the pump was just about to fall off which would have been a catastrophic failure sending water through the floor. KitchenAid USED to be top drawer appliances.I remember our first dishwasher when I was a kid 48 years ago. It was a KitchenAid when they used to say HOBART on them. Seeing that Hobart on them whats comforting as they made fantastic commercial equipment. It was a portable that you had to wheel up to the sink and hook up to the tap. It worked great! That was then... They definitely dont make good equipment now.

One year and two months after purchase the refrigerator needed a new compressor, evaporator, etc. It was not cooling the freezer drawer. Certified repair required two visits to diagnose and then make the replacements. We were treated very poorly by the tech. Who refused to state if the repair was successful only saying lets wait and see. Over two hundred dollars’ worth of food spoiled. Compressor runs non-stop. Not sure if problem was solved and concerned that more problems to come. Disappointing experience that was a huge inconvenience.

My last Kitchen Aid refrigerator lasted about 10 years before I finally gave in and bought a new one. It froze food items stored near the back of the refrigerator. I was not going to buy another Kitchen Aid product, but the consumer report reviews led me to believe that people were happy with the product and I got suckered in. Biggest mistake EVER.I had only had it for six months and began having problems with the freezer section. Repair person came out and fixed it. Then the food started freezing in the refrigerator section. Repair man came out and changed a part and it actually worked well for several months. Now everything is freezing and this is a very expensive issue because you have to buy all new fruits and vegetables and other products that have been destroyed by the freeze. This unit is only a couple of years old and has been nothing but problems. I went online and there are people who have solutions, but they are not things a woman can easily do. Repairs are expensive. And this is a new appliance!The company should be accountable for their products. This is so incredibly frustrating and has cost me so much money. I will never buy a a Kitchen Aid product again and am letting everyone I know through social media not to do so as well. I am trying one more avenue with this company and then will take other action.

We purchased the top of the line in the KitchenAid dishwasher - KUDS301VBL3. This was the second KitchenAid dishwasher that I had owned. The first one I purchased was a workhorse. No problems, just got old and wasnt worth fixing. So I updated my kitchen and bought the new top of the line model. I am now waiting for a repairman to show up to fix the door that keeps breaking. This is the second time. There is something in the door that keeps slipping off and causes the door to slam down hard when it opened. I have a 16-month-old granddaughter who could easily pull on the door and suffer an injury if this door fell on her. I have called KitchenAid and left messages and so far have not been contacted by anyone. I had no idea that the quality of the KitchenAid appliances had hit such a low standard. This is the second time that this door thing has happened, so there must be a problem and KitchenAid needs to take responsibility and fix it before they have a lawsuit on their hands where a child has gotten hurt by this door malfunction. I am going to complain to all the consumer and product safety organizations that I can find on the internet.

I ran the self cleaning cycle on my 6-year-old KitchenAid oven and afterwards, the oven wouldnt warm up anymore. After a web research, I learned this is a well-documented issue and I replaced the thermostat at the back of the oven (a $55 part). I tried collecting the money from KitchenAid but they said, your oven is out of warranty and theres nothing we can do. I will never buy another KitchenAid product again. This is a well-documented issue and if this was a safety issue on a car, there would be a massive recall.

I bought a Kitchenaid microwave/convection oven 3 years ago. Kept saying handle is not closed. Then stopped working altogether. What really made me mad is that when you call customer service, you cant get anyone. I have been disconnected while waiting for a representative. Not sure why they have a positive reputation.

Like thousands of other people my KitchenAid Superba oven (KEBS177DBL7, serial no: XJ3101002) refused to heat up after I used the Self Cleaning feature for the first time since Ive bought a house with it. Of course, it was the infamous blown thermostat. I contacted the KA customer service providing links to other complains about the same issue and asking just for a new part. They said that even though I am a valuable customer they cant help me since the oven is out of warranty. Fine, I asked to redirect me to a supervisor and finally she called me. I told her, that everybody knows about this problem but KA and that there should be a recall. She kept repeating your oven is out of warranty and we cant help you. I said fine, Ill join the army of unhappy customers in the Internet and will just spread the word about how badly KA design their products. She said again that she cant help me. Oh, well, apparently KA doesnt care.Ive already bought the part off Amazon (Whirlpool p/n 9759242, $34, fits just fine) and have installed it myself, not a big deal, but this is definitely the last product of KitchenAid in my household. Ill never buy anything else from them and will continue to tell everybody about my experience with KA.

Our $1,700 dishwasher lasted less than 2.5 years! The motor is completely shot! When I contacted KitchenAid they said, you should have purchased an extended warranty. I find it hard to believe that a $1,700 dishwasher requires you to purchase an extended warranty to make it last longer than 2.5 years! Poor quality----poor customer service!!!!!

I purchased a new fridge stove and dishwasher less than 2 years ago. All three of the appliances have had problems since the day I got them. KitchenAid appliances will never go in my kitchens. The sad part is they don’t want to make it better. My dishwasher won’t drain as of today. My stoves control board is out. My freezer seals are bad. What’s next???

Purchased Model#: KRFC302ESS refrigerator, 8/3, for a whole kitchen remodel. It was delivered Saturday 9/19. By Sunday the freezer quit working, by Monday the whole fridge quit working. For $3000, I expected more out of a KITCHENAID refrigerator. I had to wait 6 weeks for this thing and only to last ONE DAY? Unfortunately I purchased all Kitchenaid appliances, otherwise I would switch to another brand. Lowes has the option to repair, BS, this is going back and I am ordering another.

We have a KitchenAid Double Wall Oven purchased at Sears in 2001. Just now, fully out of the ten year warranty. Its model no. YKEBSDB3 and serial no. YK210XXXX.This unit has been nothing but trouble since we got it and we are at the point of replacing it. In Canada, this unit sells for over $3500.00. I never even thought to check consumer reports before we bought because I knew (ha!) that KitchenAid appliances were the top of the line, had an excellent reputation, and felt so lucky that I could financially buy such an excellent set of ovens for the first time in my life. Boy was I ever wrong.I wont go through the litany of issues we have had but they are similar to the rest of the complaints and issues stated previously. We had a Warranty with Sears which has now run out. I have to say the serviceman who does the warranty work for Sears was wonderful and I have no issues with him but, he also disclosed problems with several similar ovens.One easy fix: we have had issues with the door hinges/springs deteriorating and the doors not fully closing, hence the oven not warming. A quick fix is to buy two approximately 1 diameter rare earth magnets and place them on the sides of the door about 3 down from the top so as not to affect the electronic panel. They will keep your door tightly closed.I too, would join in any class action suit against KitchenAid/Whirlpool and will continue to badmouth the company at every opportunity until they had the decency to admit publicly that there are problems with these ovens and offer to repair them free of charge. Thanks for the platform to speak up.

Purchased this unit in 2010 with an extended warranty. The unit died in 2012 and was able to get it replaced because of the extended warranty. However an extended warranty was not offered to me on the replacement. The replacement was installed in November 2012 and failed to heat anything in 2015, approximately 2 1/2 years old. I called KitchenAid and spoke with their representative in Tennessee, I explained that this was the second microwave that failed in a two year timeframe. The lady was not very helpful. All she wanted to do was sell me a warranty or I could pay to have a technician come out and look at it. She advised me complaints on defective manufacturing are based on Service Technician calls since they did not have any for this Model then there is nothing wrong with it. I asked her why would 2 of the same units fail during the same time frame and KitchenAid would not recognize that something is wrong with the unit. I told her I could buy a microwave for less than $100.00 and it would last longer than this model. She told me I should have bought an extended warranty. Apparently I am to blame because I did not get an extended warranty from them for $329.00. At this point she stopped listening to my questions and proceeded in a very loud voice which can be heard clearly from 3 feet away that KitchenAid stands behind their product and there is nothing wrong with that Model microwave because there have not been any complaints. I told her to search the internet. If KitchenAid sold quality products and stand behind their products why would there be a need for an extended warranty. Very, very poor customer service. Therefore if you buy a KitchenAid appliance buy a very long extended warranty because their items are not cheap and the warranty is not cheap also.

In December, 2013, I purchased a replacement dishwasher for my then 20 year old KitchenAid. Shortly after it was installed, we discovered that the handle was improperly attached and one end stuck out, catching on clothes and tearing them. KitchenAid informed me, That was just the way it was on some units. I found that unsatisfactory, so they sent a technician out who basically did nothing. I called the retailer, who replaced the unit completely with a new dishwasher within a couple of weeks.The new unit was installed in January, 2014. It came with a one year manufacturers warranty, and I purchased an extended warranty good through 2019. Since we are at our second home much of the time, and use this dishwasher twice weekly on average, we thought we would be safe with the new unit, which had a properly installed handle, by the way. No such luck. Shortly before Thanksgiving, 2015, while the unit was less than two years old, the top pull-out drawer fell down, landing on the dishes below. We removed the top drawer/pull out unit, and tried running it without the top drawer, but no luck.The unit would not operate without the top drawer. I called the warranty company, Bankers Insurance. They dont cover mechanical parts, I was told. So I called KitchenAid, and the wait was so long I was directed to their website, where I was instructed to enter my zip code to find a service technician. So I did, and the results? NO SERVICE in my area... impossible to believe, with over a million people in my greater metro area! Nonetheless, I contacted the retailer, who gave me the name of a service company. Their technician came out today, took one look, and said that the problem was a repetitive one, a defective part that KitchenAid was replacing with metal parts. No more plastic -- they had so many issues with this part that they were in most cases repairing the defective parts at no charge. That of course, was not my luck when I called KitchenAid. Nope, no replacement. We are not showing any problems with that model! Exact words.Not their problem! But they would be happy to direct my call to the parts department where I could order the parts, and pay for them, of course. I spent over a thousand dollars on this dishwasher, it gets light use, is less than two years old, and it wont run without a cheap plastic pull out part that will cost me well in excess of $200 to replace, because they only sell the entire mechanism. My biggest regret? I specified KitchenAid for my dishwasher in my second home. Trust me, they are not what they used to be, nor is their customer service department.

I bought my side-by-side fridge at Sears as part of a suite of new KitchenAid appliances. I had the kitchen in my 100-year-old house completely remodeled last summer, and the new KitchenAid refrig, dishwasher and range hood were the centerpieces. The refrigerator just fit under a new custom-made wooden cabinet (designed around it) and beside a custom-made cabinet with granite countertop. Price for the refrig: $2, 266; price for the kitchen remodeling: @ $30,000. I started getting letters from KitchenAid right after buying the products about buying an extended warranty. I figured that $2,000 refrigerator was likely to work for a good long time. (Of course, this was a very naive view of present-day appliance quality.)The new refrigerator was installed by my contractor on Aug 15, 2012 and was a problem right from the start. The icemaker didnt work when we first plugged it in, and a service call from Sears was necessary to get it working initially. In early June 2013, both freezer and refrigerator stopped cooling. By the time we realized the problem, the food in our freezer had thawed out, so we each ate three pork chops and a lot of melting ice cream and called Sears for a repairman. We couldnt schedule a repair appointment with Sears A&E Appliance Repair Service (another horror story) for a whole week, so we brought two camping coolers up to the kitchen, put the food we really needed to keep - milk, eggs, butter, etc. - in them and started making a daily trip to the store to buy $4 or so worth of ice.I took a day off from work to meet the A&E repairman. (A&E schedules their appointments in four-hour windows - 8:00 am to12:00 pm or 1:00 pm to 5:00.) The repairman finally arrived, took the whole refrigerator apart and said it needed a new evaporator. He said the part would be delivered to our house by UPS in about a week. So we continued buying ice, emptying the coolers, and eating out a lot. The part finally came and we got calls from A&E asking us to call them and verify that the parts had been delivered. When I called, I was put on hold and then finally spoke with someone whose English was so heavily-accented I really couldnt understand her. After loudly repeating, The part is here! The part is here! over and over, I hung up, hoped the repairman would show up, and arranged for another half-day wait.A new repairman wed never seen came the second time, opened the parts box, and commented that the evaporator was all banged up. I took a look and it was obvious that a number of the flanges or fins or whatever were bent. He tried to bend them back into shape and said, Theyll be fine. It wont make any difference. I left then, but my husband was there with the repairman. When I returned a couple of hours later, my husband told me the repairman said the wrong parts had been delivered. He had ordered new parts and they would be delivered in about a week. We scheduled another repair visit. That was when we got sick from eating the food in our cooler.The whole situation was making me really angry and depressed, so I called Sears Customer Service (another nightmare) and the woman I spoke with recommended that I use dry ice in my coolers, which would have required that I drive across town to pick it up. Before the next repair visit, we were asked to make another verification call, which I made. Around 8:30 the night before the visit, A&E called and another English language-learner told me that the parts had not been delivered and the repairman wouldnt be coming. I had already arranged to miss work the next day and two boxes from UPS were sitting in my hall. I started calling anyone I could get in touch with to tell them to send the repairman, that the parts were there.I guess I convinced someone because the first repairman showed up the next afternoon at 1:00. He opened the boxes, said the essential parts were there and again, took the refrigerator apart. He installed the new evaporator, but said he couldnt get the pressure right. He spent a lot of time on his cell phone talking with another repairman who was advising him. Finally, he said, Ive done everything I can. It may cool off by tomorrow, but if it doesnt, call A&E and tell them to send Bob **, the person he had called for advice. The next morning, the refrigerator wasnt cool at all. I called A&E and asked that they send Bob out. I was told he was out sick but would come the next day. The next morning, they called back and said he was still sick. I called A&E back, got another ELL on the phone and asked to speak with his manager so I could understand the speaker. I was transferred to another number that rang for five full minutes. No one ever answered the phone. Since then, I have learned that no one ever answers that number. By this time, my entire life centered around the refrigerator. Sympathetic friends were inviting us over for dinner and showing up with casseroles. Of course, if we didnt eat the whole dish, we had to throw the rest away because we were afraid of the food in the cooler. After another few hours on the phone, I contacted someone at Sears who arranged to have a loaner refrigerator delivered to my house. Again, I arranged for a delivery. Now I had a new, broken KitchenAid refrigerator in my kitchen and a small, dented GE in my dining room. I moved my milk into the loaner and bought some ice trays.I continued my calling and got a secret number from someone at Sears that enabled me to speak with a Blue Ribbon service person at Sears (talk about oxymorons) who sounded like hed had a LOT of Xanax. The Sears employee who gave me the number said, Dont tell them where you got the number. Is this a number available only to movie stars and Columbian drug cartel bosses? After hearing a condensed version of the whole awful story, the Blue Ribbon man I spoke with said Sears would replace the refrigerator with one of equal or lesser value. I reminded him that the price had probably gone up over the past year and that I had bought the original fridge on sale. This seemed to throw him for a loop. He said he had to get some more information and hed call me back in a couple of days.I called the Blue Ribbon number again this morning and asked how my refrig had been rated by other owners because I wasnt sure I wanted another fridge just like the first one if it was going to be the same piece of junk I got last summer. (Product ratings and customer reviews werent available to me online because the appliance was a special order.) But the guy at the secret number had reviews. There were only five reviews and four had given the fridge a one--out of a possible five--points. The reviewers had reported problems that sounded like mine. I then called KitchenAid and they informed me that the only KitchenAid refrigerator that will fit into my custom-built kitchen is the same one-rated model that I now own. So much for the carefully planned kitchen with the matching appliances. If Im lucky, Sears will have something that will fit in the spot built for the other fridge.

My KitchenAid KBRS36FMX02 refrigerator frequently was losing temperature and started making a high pitch humming noise. I called an approved KitchenAid service company to come take a look and it was determined it was the control panel. I was told by the technician that he would try a panel on his truck that supposedly would only work in my refrigerator 50% of the time. He uninstalled mine and replaced it with another that did not work. My old one was reinstalled and now is totally nonfunctional. I found this hard to believe that KitchenAid would have parts that would work only 50% of the time. I then learned that with the tsunami of 2011 the factory that made the control board in my fridge was wiped out, so no more control boards. So 5 years later, there still is no replacement? Shame on you KitchenAid.I was told that since my refrigerator is out of warranty that they have no solution but for me to buy a new refrigerator. The replacement cost of my built-in unit is approximately $7500.00. KitchenAid would offer not even a discount. So since they could not provide a $250.00 part for their product I have to buy a new fridge?? Very very poor! I would never buy a KitchenAid product ever again!!!

Extremely disappointed that our Kitchenaid microwave magnetron has failed after only 2.5 years and requires $325 to repair (65% of the purchase price new). We have never put metal in the unit, which, after researching, appears to be the only possible operator cause of failure, meaning a part that is reportedly supposed to last 22 years is clearly defective from the factory. Service staff on the phone have been quite kind and sympathetic, but unable to help. They encouraged me to email the company directly, which I have done with the above verbiage, requesting explanation of their policy to not cover this under warranty, especially after seeing so many other people complain of the same issue. The company has not responded. The service tech who diagnosed says hes seeing this more and more, as the appliances are being built less and less robustly.

I purchased a KitchenAid dishwasher in 2007 and have repaired this machine on an average, twice a year, and I’m disgusted with KitchenAid (not worthy of capitals). This is a $1,000.00 latch-less machine. I replaced the latch, strikes, and door cords, several times for all. Junk is the best description for this product. KitchenAid has a problem. They have never revised any of the replacement parts. I hope this helps some people look at other brands, I know I will!

I remodeled my kitchen in 2004 with all new beautiful stainless KitchenAid appliances including a built-in $5000 fridge. The first thing that broke was the handle on my microwave right after the warranty ended - it couldnt be fixed without replacing the whole door, so I kept super gluing it till it finally blew in 2010 and couldnt be fixed. I replaced it with another KitchenAid microwave which was supposed to be comparable but it wasnt. It was my fault for not researching better, but it was Thanksgiving and I needed a new one immediately. The next appliance to break was my stove (also within just a few months of warranty ending) - just one burner, but wow! Was it pricey, a $300 part + the labor cost - so far so good. The next appliance to break was my dishwasher about 9 months ago - it needed a new inner door panel - part was no longer made. I finally found one in California, but between the part, shipping, and installation - over $400 - it doesnt make $ sense. Now, my gorgeous built-in fridge is broken. First, I replaced the thermostat. It worked fine for 1 day. Now, they say it must be a computer board - which the part is no longer available. It can be rebuilt, but with no guarantees it will work - so $300 for the rebuild, $150 to reinstall. Its about 5-8 weeks estimate to get the part back - so there is no fridge during that time. It may be worth it as the replacement cost for same fridge today is $8,000.Ive got to say that the service repair people have been awful (A&E). Theyre either late, or dont show up at all, and, so far, the majority of repairs Ive needed couldnt even be done. KitchenAid customer service is very frustrating. They love to tell you how sorry they are you are having these problems and are happy to set you up to purchase new appliances. I have 2 other refrigerators in my garage (thank God). One is a KitchenAid about 20 years old; the other is a 25+ year-old Maytag I think - neither of these have ever even needed a repair. Whats up with newer appliances? Do they have a chip in them designed to break right after the warranty is up? Ive started reading complaints not only for KitchenAid, but GE and others as well. It seems the consumer is just screwed as there are tons of complaints on all these manufacturers.Its painfully obvious that Im going to just have to replace all of these appliances very prematurely because of poor quality, design and workmanship, lack of replacement parts or rebuilding computer boards that have no warranties or guarantees. Im researching to see if there are any alternatives, any appliance manufacturer that can give me any sense of getting my monies worth. So far, it doesnt look good ... but for sure I will not buy KitchenAid products nor recommend them. I will, however, be happy to share with my friends/family/whoever what a bad experience I have had with their products, the lack of quality, the high cost, and the poor service after the fact. Sign me distressed, tired, ripped off. I almost forgot - my KitchenAid toaster also broke right after the warranty was out!

My fridge is 8 years old and on extended warranty. The compressor blew and they tell me they do not have the part to fix it. They said they would give me a three hundred dollar discount on a new fridge. Unbelievable! The cost to fix it was going o be $400.00. Not my fault they do not have the part. I will fight this until I get a replacement. In the meantime it will be up to four days for the team to get back to me. Its summer, I do not have a fridge. Never buy this KitchenAid fridge (includes Whirlpool and Jenn-Air) product. I have had many issues since I purchased it.

We bought the Kitchenaid Architect Series model # KDTE104DSS0 after much research for $800. 2 years later the motor is dead (typically lasting 10+ years) and KitchenAid will do nothing. The customer service rep got a supervisor but they refused to even help on the part cost. So now after spending $800 we must pay another $400 to fix. I could have bought another Bosch to last another 11 years (the last dishwasher in this house) but went with a domestic piece of garbage instead. Im appalled that they wouldnt even give a discount on the part - instead tried to sell me a NEW dishwasher at a discount! I will never ever ever buy KitchenAid again. So disappointed in their customer service. I understand, things break - but own up to it instead of relying solely on us coughing up another $200+ at the time of purchase. We could barely afford the dishwasher and trusted that the brand would hold up. Obviously a mistake.

I live in a new housing development. Like many of our neighbors, we purchased a KitchenAid dishwasher (model KUDE40FXSS5). We do not use the dishwasher heavily and our water temperature is set to 120 F (temperature is listed as a possible cause of failure). After only a little over a year, the dishwasher started leaking to the point where we had to get it serviced. Our neighbors have had a similar problem, so this is not an isolated case. This is really shocking. I am completely disgusted with the quality of this appliance.

I am 68 and have never had such poor service from a company. Bought a Fridge, loved it. After six weeks ice was not working. Waited two weeks to get someone to come fix. Why replacing ice maker, touched a bare wire and shorted out the whole refrigerator. Called service for replacement. Was told this fridge was back order. After talking to two people they finally agreed to upgrade to one they had in stock. Waited week and half to get new one. Delivered it but it had a large dent in freezer drawer. They refused to leave it while I wait on new one. Waited another week and half for another one. The morning of delivery they called and said we would have to reschedule because he couldnt get a eighteen wheeler to my house. I live on a state highway with plenty of room to pull over, I have a paved driveway and a side street beside me. Trucks can and do stop. After I became very angry they finally deliver new one the next AM. Six weeks without a fridge in South Tex in the middle of summer.

I have a Superba Gas range. Im not sure how old it is since it came with the house. But we have spent hundreds of dollars in repairs. It started with the self clean option. It didnt blow out our panel, but warped, or melted some of the frame, and other moving parts. We have never been able to keep our oven door shut properly ever since. After calling the repair guy, he says the oven door hinges needed replacing. Expensive, but okay we did it. About 6 months later, the same thing happened. We needed to use a step ladder pushed against the door to keep it shut while cooking. About 2 months after that, the panel blew. Another expensive repair. One year later, our broiler no longer works, the door, is literally falling apart, and although the rest of it works, there are no lights on our panel, timer doesnt work, clock is off, cant even see what the temp is.At this point we are just letting it die instead of fixing it. Especially when the repair guy (after 3 visits about the ajar door) said he just doesnt know what else to do. After reading several forums, I have to say that the self clean function is the worst enemy of any oven, and it should be removed. Hide all the elements to make it easy to clean with soap and water, and thats good for me. There is no point in having the technology, if they cant see how it negatively affects and breaks the rest of the oven.

This was the only company that offered what I wanted - a double convection oven with induction cook top. I absolutely love cooking on it! Still learning all it can do! The induction cook top has a power boost the is amazing, heating a teapot or pot of water in mere seconds. The double oven is perfect for baking and large meals.

Okay but nothing more than a run of the mill dishwasher. So wish KitchenAid had stainless interior and was better looking. If I did it over would spend a bit more and get another/better unit.

I have an older model and its still going strong. They dont built things anymore like they used to. Its very roomy, keeps things very cold, plenty of compartment space including the door. The freezer works excellent and so does my ice maker.

Mergers Fail Consumers - We purchased Kitchenaid and Maytag appliances when we remodeled in 1996. Those originals are now approaching 20 years of excellent service but wearing out. Every one of the new Kitchenaid appliances has proven to be a complete joke. After a little research we are now starting to understand what happened and who is responsible.

We purchased a top-of-the-line Kitchenaid dishwasher 2 years ago. In the first year, we had 4 service calls for various problems. The last problem was for poor draining and residual soap in the bottom of the unit. Things were replaced and the door was taken apart, then reassembled. The problem persisted. I went online and did my own research and found the solution. Each repair person was sure to remind me to keep the rinse agent full. Turns out that when you have a water softener, the rinse agent is unnecessary. Now the entire door is showing rashes of rust.We called today and were questioned how the door was being cleaned. It is cleaned with a weak soap solution and immediately dried with a very soft microfiber cloth. Okay, so its not a maintenance issue. It is a very low grade of stainless steel. Magnets stick in the door readily, but not on the stainless handle, which is obviously a higher quality of stainless. After speaking to a manager, we are being sent a cleaning solution and a polishing solution. Sadly, had we researched before paying so much, we would have been informed that this is a chronic problem with Kitchenaid and they refuse to acknowledge the problem, nor will they offer any satisfactory solution. This dishwasher was bought to replace a 27-year-old Kenmore unit that just wasnt getting the dishes as clean as it used to. When it was taken to the junk yard, it looked like it did the day it was bought. The stainless parts were flawless. Dont make the same mistake we did. Take a magnet shopping with you and avoid Kitchenaid.

Wow, wish I had found this website the day before yesterday! Just cleaned my oven for the first time since it was installed in June 2010 - dont judge. Same story as everyone else - self clean worked really well but when I turned it on today to do Christmas baking - nothing! If I had read these a few days earlier, I would have kept my dirty oven. Now I have to find someone to fix it in the week leading up to Christmas. Too bad. I actually really liked using this oven. Shame on salesmen selling us these products they know have issues.

We just bought a new 32 built in KitchenAid refrigerator with french doors and bottom freezer. It is fine except that the door slams shut upon release. If the door is open and I just let go of one of the doors, it slams really hard and its so annoying! Had someone out to look at it twice, and they said that there was nothing they could do. That apparently theyre all that way. Has anybody else else experienced this? Paid $9000.00 and I would think that it would be able to close properly without jumping out of my skin if I dont remember to hold on to the door and gently close it!

I paid over 800 for this KitchenAid dishwasher - it was on sale and rated very high on Consumer Reports. I expected it to last longer than the 2 1/2 years I got out of it! It took me over a month to get someone out to look at it and they said it would be 350 for the part and another 200+ to put it in, he recommended we get a new dishwasher and not a KitchenAid. Very disappointed!

We remodeled our kitchen 9 years ago. We put in all KitchenAid appliances. Dishwasher, microwave, gas range and fridge. I have never been more disappointed with a company in my life. This week after numerous service calls we replaced the dishwasher with a Maytag. Your dishwasher did not clean dishes from day one. We suffered for 9 years. The paint and I stress PAINT on the stainless steel microwave wore off the handle after a year. The range has needed the control panel replaced 4 times. The off button fails every 2 years. The ice maker has been replaced 4 times. The last time the tech told us we had the freezer set too cold. Can you imagine? A freezer, too cold? There were many other service issues that I will not mention because I consider them normal wear and tear. These totaled about $1000 over 9 years, which I think is acceptable. The cost for the unacceptable repairs is in excess of $3500.

We purchased our KitchenAid refrigerator in April 2015. This model has 2 French doors and a bottom freezer. We woke up to a wet floor this morning, with everything thawing in the freezer. We called KitchenAid and were told about their Goodwill Repair that covers appliances purchased between 12 and 18 months ago for a service charge of $94.95. Great we thought. Then were told they cant get anyone to our house for 5 days. Useless. We had the same problem 6 months ago, but assumed we had left the freezer door open. Not the case. I definitely would not recommend KitchenAid refrigerators to anyone, considering the issues weve had with the product itself, and the customer service.

Architect Series II Model KDTE704DBL0 is a $1,799 piece of junk. We purchased this top of the Kitchenaid line dishwasher to replace a 16 year old Bosch dishwasher. It was installed on May 11, 2015. Just two years later, in May, 2017, the control panel which operates the entire machine failed. It was still under warranty (labor not covered). It took a week to get the part which was replaced on May 26, 2017 at the cost of $100 for labor. About two weeks later, on June 10, 2017 the replacement control panel failed. This time it took over two weeks to get the replacement part. It was installed at the end of June. The owner of the appliance store gave me a break and only charged $50 labor this time.On Thursday, September 7, 2017 the second replacement control panel failed. And I am once again without a dishwasher. I have not yet heard when the third replacement control panel might be delivered and installed. And even when the dishwasher is repaired... After this how can I have any confidence that it will work for long? It was a horrible decision to buy this dishwasher. The price was three to four times the cost of the average dishwasher. I thought we were purchasing a quality product that would last for many years. I am so disappointed by how unreliable this dishwasher has proven to be. I wish I had stuck with the Bosch. My sister bought a Bosch for $1,200 a few months before I needed to replace my 16 year old Bosch. Its working fine and she loves it.

Just have to add my .02 here too. I used to have KitchenAid everything in my kitchen. Our house came with KA appliances, except for the range, when it was built back in 1987. All the appliances lasted, without issue, until we had a remodel done in 2005. We got a new Dishwasher, Range, and Fridge. The fridge was a nearly 2000 dollars French door style fridge. The range was a slide-in gas/convection oven. It cost roughly $1800. The DW was about $800. The Dishwasher was a Bosch. The Fridge and Range were both KitchenAid. Of the three, only the Bosch is still going. Two years ago, the fridge compressor went out suddenly, and it would have cost 600 dollars to replace it. We opted to buy a new fridge for about $1600 - we went with a Samsung. Never did like the KitchenAid fridge. On the other hand, the KitchenAid range was actually a good piece of equipment. I liked it very much... That is, until I used the self-destruct feature, oops, I mean self-cleaning feature. Yes, we had never used the self-cleaning feature of the KA range until about a week ago. We usually cleaned it regularly by hand, as the messes were small.We decided to use the self-clean feature, for the first time, and guess what? It shut down in the middle of the cleaning. The door was locked, and the control panel was not responsive. I got online and found this was a very common occurrence for KA ranges, even ones that were nearly brand new, my range included, as we very rarely used the oven, we almost exclusively used it for the cooktop.So, thinking that this wasnt a wear-and-tear issue, and that the self-clean feature caused the failure, I thought Kitchenaid/Whirlpool would be more than willing to give me some assistance with this. Ha ha, silly me. After nearly an hour on hold, the first rep told me to reset the breaker to the range and wait for awhile to see if that fixed the problem. I reluctantly agreed, and, of course, it didnt fix anything. I called back and this time they told me they would have to set up a service call and it would cost me. Now, again, silly me thinking since the poor design/defect of the stove caused it to fail, I thought they would be gracious to give me a one-time call, or at least send a free part or something. However, no, they didnt care at all and basically told me to get lost and they wouldnt take responsibility for the defect, or stand behind their product.So, after two crummy experiences with KA, and over an hour dealing with customer NO service, I have decided to replace the range with a Bosch, yes, the same company that made my DW that is still going like a champ. I will never, ever, purchase a KA or Whirlpool product again. I hope anyone who reads this will decide to be thoughtful about your money you spend, and if do purchase KA/WP, dont expect any kind of customer service, or a company that stands behind their products.

We bought a KA fridge KSF26C7XYY04 with an extended warranty service plan. Thank goodness! We have had 3 service calls in a 6 month period. The fridge is only 2 years old. The evaporator and ice dispenser motor had to be replaced. I just called again because once again the freezer is not working. I have thrown out food 3 times now. I have a 5-hour service repair window every time the company that services the warranty comes out. Last time the part took so long to come in that I waited for almost 4 weeks to get my fridge fixed. This purchase has been a total nightmare! If we did not have the warranty, KA would not even talk to me. There is zero customer service. I was actually told today that with the internet I should have done my homework by their own customer service! That says it all. Sad state of affairs. I will never buy a KA appliance ever again. Once the warranty runs out and I cant get them to continue to fix this fridge, I will take the loss and buy a new non-KA fridge. This company completely sucks. All 3 drawers on the fridge side are broken. Same issue where the face of the drawer has come off. I had one drawer replaced which broke again. KA wont stand behind their poorly made product. They want me to buy them for $125/drawer. I refuse to spend any more money on this piece of poorly made appliance. I duct tape them! SO sad.

My dishwasher is 1 1/2 yrs old and had electronic problems, wheel broken in both trays and now it leaks from the door KITCHENAID MOD KUDS301XBL1 and I would not recommend you buying this make. 13 months after I purchase problems are on going. Be aware and compare. I previously own a kenmore from Sears and had it for 13 yrs and never had problems. Never... for your information on your next purchase.

I noticed Sunday morning that my 3 month old KitchenAid refrigerator was not cooling properly in the freezer compartment. I waited until Monday to call Whirlpool to report this. They informed me someone would be out the next day to look at it. The serviceman replaced the thermistor and left. When I returned home from work the freezer was even warmer and the refrigerator was now moot cooling properly. I called Whirlpool again and they sent another serviceman Thursday. He said this thermistor is also faulty. He did not have one on hand some would have to order it and could possibly come back in a week.I called Whirlpool and explained that I am without a refrigerator/freezer and that I didnt think this was right. They stated this was the best they could do. I asked what if they dont fix it the next trip. She stated they would come back until it was fixed. I reminded them that I would still be without a refrigerator. They said they felt bad but they could do nothing else. I am frustrated and feel that Whirlpool likes to sell appliances but theyre not so good at fixing them and keeping the customer satisfied; probably my last whirlpool appliance. Beware, you may get a lemon and that Whirlpool is not customer-friendly. My loss.

On Monday, January 23rd, 2012, KitchenAid double oven (model number KEBS277SSS04) exploded during its self-clean mode while my 5-year old and I were in the kitchen, showering us with scalding hot glass. Do you know what temperature the glass is when it shoots out of the oven? I called the extended warranty company who tried to deny the claim to fix it. I spent over an hour on the phone just to secure a service appointment. Then I look online and discover that many people are having the same issue with ovens that were purchased about the same time as mine. Consequently, after the oven is repaired it still does not function properly. That is a concern for the safety of my home and my children.Then I contact customer service at KitchenAid. Their response is that they are sorry but Ill have to deal with the extended warranty company. They documented my story and that was it. Clearly there have been other complaints. The lack of response makes the company negligent. Further, they are endangering me, my family and my home if this product that operates at dangerously high temperatures fails or malfunctions again. If KitchenAid as a company are willing to settle with not answering these continued complaints, then you are guilty of being irresponsible with consumer safety.

The glass on my KitchenAid lower wall oven shattered (it was not on at the time). When I called KitchenAid they gave me the name of their local approved repair vendor. I ordered the part and paid the high price for a replacement. When the repair technician came to replace the defective part HE COULD NOT DO SO! The replacement part had not been manufactured properly. It was defective. The subject part was the outside glass pane attached to the stainless front panel. The glass was not centered and there was a 1/8 gap on one side and the other side was attached so that the part was twice as thick as it should have been. The thickness prevented the attachment screws from connecting. Obviously, Whirlpool is not familiar with the concept of quality control. The technician took the defective part back to their shop and ordered a new replacement. That part has the same defect! I am told that the vendor has tried several other suppliers and have not been able to find a non-defective replacement part.I never had trouble with replacement parts when Hobart owned KitchenAid! The Whirlpool organization negotiated the lowest price possible with their replacement parts vendor--probably in China--who gives Whirlpool their moneys worth and KitchenAid owners now suffer with the result. IT HAS BEEN SIX WEEKS and there is not a properly manufactured replacement part in sight!!!! This oven is almost twelve years old but for the price KitchenAid charges it should last one hell of a lot longer than that! Model: KEBC208KSSO, SN: XM4400465. Sadly, the approved Whirlpool vendor who is suppose to be repairing my oven door has not bothered to call me back since the first week this fiasco began.

They honored the warranty conveniently. The glass top is easy to clean and it looks good in the kitchen. The convection oven heats warmer and preheats much faster than the conventional oven so I have to decide which recipe to use for what oven sometimes.

I find it ridiculous that I paid a lot of money for this dishwasher & it keeps breaking. Had bought an extended warranty for it. If I hadnt I would have paid 2 times out of pocket to fix it to date. Control panel went out less than 2 years ago & it is broken again!? Of course my warranty is up now.

Bought a black one. Really pretty. Works great. Easy to use. Good price. What I like it is a self cleaning stove which is really easy to use. Shut the door. Turn it on and leave it. Holds it heat evenly. I bake a lot and never have had a problem with this stove.

I have purchased a KitchenAid oven. Never again. It takes over 12 minutes to heat up. All the while it is running, it is loud. The burners take forever to get hot also. I have also purchased a refrigerator. The ice maker is awful...Its too small and doesnt make ice fast enough. The other product from KitchenAid I purchased is a front load washer and dryer. The washer needs to be cleaned all the time. I was not told that. The dryers lint catcher, for a large capacity dryer, is so small, its ridiculous. None of these things were mentioned to me. I would have never purchased these appliance if I knew! Very upset buyer.

We purchased this dishwasher in December 2013. We immediately noticed that the dishes on the top rack and in the utensil tray were coming out dirty, in some cases dirtier than when they went in. In particular, the coffee cups had a baked on residue of detritus that meant we needed to wash them by hand after soaking for a while. We contacted the vendor, Corbeil Electric, who referred us to Whirlpool to get the dishwasher repaired. We had a repair done in January 2014, which did not fix the problem although it was better. We had another repair done in about March, and we waited for a new piece for more than a month. The problem recurred in the summer, and we had it repaired again (same piece replaced) in September. 1 week later, the same problem is still happening.If someone had mentioned in the reviews that the dishwasher did not get the dishes clean, we would not have purchased it. The service from Whirlpool is appallingly bad, with wait times up to 30 minutes to get through to the service line and they apologize profusely each time but say they cannot do anything about our dud dishwasher. The dishwasher is very quiet, but the dishes are dirty when they come out.

We purchased a NEW KitchenAid refrigerator 24 months ago. We were advised by family to always buy extended warranty on refrigerator regardless of brand because “they aren’t well made anymore.” We purchased warranty and accepted poor standard for expensive appliance. Within 1 yr the ice maker stopped working. Within 2 years the refrigerator side stopped holding adequate temperature. The warranty covered both repairs. What was more disappointing is the “styrofoam” part that was removed from the refrigerator. The service repair technician left the old part as evidence that they removed and installed true manufactured parts (from Whirlpool). I took pictures and will upload if that feature is available in this review. How much money did KitchenAid save by installing a large styrofoam part in their expensive product. It’s too bad consumers don’t have better options and shouldn’t expect more.

The food does not get very hot regardless of temperature set. It gets warm or warmer. Prefer my toast oven if the dinner is not large. This little oven cooks faster and HOT. Customer Service was UNHELPFUL and rude. Oven is OVERPRICED and low quality.

Ive had my double oven for about 18 months. Ive had repairmen out twice, once under warranty, and once not. Now I have a new problem. I tried to clean the oven and it says feature not available. I unplugged it and tried it again. This time the process started, but about a minute into the clean, it stopped and said feature not available. This is maddening. I bought a KitchenAid refrigerator at the same time and that had to be repaired about 3 months ago, again out of warranty. These will be my last KitchenAid products.

I have a refrigerator/bottom freezer. 3 years old and the control board goes out. The authorized dealer has a very bad reputation of causing more issues than actually fixing anything so I went with a reputable repair company... since I didn’t go with the sub-standard company the company wouldn’t stand behind the product even though the company I went with is trained in repairing KitchenAid. From what I understand to be an authorized dealer is up for grabs. The highest bidder gets the authorization. Has nothing to do with their credentials. My entire kitchen is KitchenAid... not any more! This repair should have been covered.

We purchased a KitchenAid refrigerator, bottom freezer, Model No D-KBFS20EVMS approximately nine months ago. The compressor failed over a week ago and we are still waiting to have it repaired. Unfortunately, neither the retailer nor the KitchenAid Customer Service can find a replacement part and we have been unable to pin down when we will be able to have the appliance fixed. We have been told it may be another week but at this point we have no confidence in the company or the retailer. We have had to purchase a dorm refrigerator in order to keep several medications cold. KitchenAid refuses to replace the refrigerator but they did offer us a $100 gift card, good for another KitchenAid purchase. We understand that any appliance can fail, even those that are rated as very reliable, but we do believe a company should back up their products. This was our first, and now last, KitchenAid purchase.

This is the second Kitchenaid refrigerator I owned. The first one had problems right from the start. Multiple repairs within the year. Symptoms were not cooling properly, no ice, ice buildup on evaporator coil. Kitchenaid finally replaced the unit because of leak in sealed system. The second one came Jan 2018. By March had issues again. The same problems. Ice build up, no ice, not holding temp. 5 more house calls, loss of food, missed work then conveniently after the manufacturers Warranty expired Kitchenaid deemed it unrepairable. How convenient. I could have told them that back in March.The only problem is that now I am in extended warranty and they only offer 70% of the value. They would not say why it was unrepairable (the sealed system again which should have a 5 year manufactures warranty). I know this because its the same problem as the first one and the same symptoms on last house call. What else would be unrepairable?? I spent 4 hours on phone trying to get satisfaction but they just said, I can transfer you but it will be same answer. Unbelievable that they would rather lose customers for life than replace what is apparently a Manufacturing issue.You can search for class action lawsuits and find many complaints on the same issue. They simply do not care.... I actually believe they deliberately instructed the repair people what to do to stretch out the time to avoid giving me another replacement or my full purchase price money back. I bought Model KRFF707ESS01 for $3,500. Never had a working unit for more than a few months.

I had a KitchenAid Dishwasher KITCHENAID CLASSIC SERIES KUDC10IXSS installed in February of 2012. I live alone. I run the dishwasher two or three times a week. This unit has failed on me repeatedly. It failed while it was under warranty, then it failed again right after the warranty expired. KitchenAid took care of that repair, but that repair failed again today.This units control system is faulty. I dont know if it is a design or manufacturing issue, all I know is that if you are going to spend your money on a major appliance, KitchenAid is not the brand to spend it on. I doubt I am alone with this problem. I believe a class action lawsuit should be filed against KitchenAid and that purchasers of this product should be provided with a five year parts and labor service plan at no cost.

Ok, here we go! I am writing this review in the midst of having to repair an only 2-year old KitchenAid KRFF507ESS01 refrigerator. I wish I had seen these consumer report reviews prior to purchase!! Please take my review seriously so that I can prevent someone else from making the same mistake!! The major issues started about 3 months ago!! First, we noticed a noise (maybe fan) coming from back of fridge... louder at some times than others. I also didn’t realize at time that water leaking from ice dispenser when in use had preceded the noise! I just previously ‘chalked’ that issue up because it didn’t occur all the time! After about a couple of weeks of the noise getting louder and softer, it went away! The bigger issue a couple of weeks later became that the fridge was not cooling properly... Supposed to be 37* in fridge. And at this point the ice maker was not working well; making a handful of ice cubes that were not fully formed! My husband and I ran through the manuals extensive list of troubleshooting advice but could not find the issue! We cleaned the front vent from dust thinking this may be the cause... This seemed to resolved issue or so we thought!! 2 days later the fridge and ice maker were malfunctioning again with same issues except the noise!! I also purchased a thermometer for fridge and freezer to see what internal temps were... 50* in fridge and 30* in freezer! I purchased these because there is no other way that fridge indicates internal temps??? Only set temperature is accessible from LCD panel!I called a repairman who walked in and immediately knowing the (common) issue from a bottom freezer fridge, pulled out the deli drawer which revealed ice formed completely covering condenser cover. He proceeded to tell me these are the worst refrigerators (bottom freezer) and also that they are not built to last more than a year before needing repairs! He said he recommends anybody purchasing one to get the extended warranty because the manufacturer warranty is EXTREMELY limited beyond 1 year as stated in manual. He then ordered a fan, wire and harness and cover (I imagine because he may break existing cover removing it). Boom! $169. For service call. He wasn’t sure what parts will cost yet because his iPad was not working and had to place order on phone through his employer.He then gave me instruction to empty fridge and freezer and leave doors open to defrost ice for 2 days! Thanks KitchenAid once again!! I had to throw out over $500 worth of food from fridge and freezer!! He then said that it will get down to proper temps and that I could use again but that buildup of ice will start again but hopefully be resolved with replacement parts. Hopefully doesn’t sound promising!!Unfortunately, I didn’t purchase an extended warranty but that isn’t the point I’m trying to make! The fact of the matter is that KitchenAid builds a crappy fridge!! Unfortunately, I purchased matching dishwasher and wall oven/microwave combo at same time so now I’m just waiting for issues with these (As a side note, the handle on freezer drawer loosens all the time for which I have to tighten with allen wrench every few days!)!! Well that’s my story as I wait for replacement parts and looking forward to that bill! Sincerely FRUSTRATED KitchenAid customer!

Heys guys anyone looking to buy KitchenAid think twice or maybe not think at all and move on to the next brand. I got the Kitchenaid fridge two years ago and this fridge has costed me more than 600 dollars now. My fridge stopped cooling and I called an guy to fix it. Then few weeks later it stopped cooling again so I called in another outside guy and he fixed it. Now it broke down again so this time I call the KitchenAid repair guy. He tells me that the computer has been messed up and it need to be replaced and ya its not covered under warranty. Its been not even 17 months and the computer has broke down. What a marketing hype it has created in market. I dont think you guys should make the same mistake.

Have only had my dishwasher 4 months and the top rollers broke. I spent a lot of money to get what I was told was a good dishwasher, so having the rollers break after 4 months makes me angry. Then to find it isnt covered under warranty really made me mad. Kitchenaid should be honest and stand Behind their products!

I have a KitchenAid dishwasher (Model: KUDI01FLBL3). During the cycle, the control panel caught on fire with flames shooting out of the dishwasher and billowing smoke from the front of the unit. Additionally, the springs also broke on the door a few months prior. As a result, we had to endure the smell of a burnt electrical wire inside the house.

This KitchenAid refrigerator requires constant repairs... several times a year. It is only two years old... All of the parts in the refrigerator have been replaced now... it worked for a few months and now its broken again and we have been waiting for weeks for parts. Using the refrigerator as an icebox. Changing ice bags twice a day. I am done with this thing.

Unit has 2 ice makers. The one inside the freezer just quit working and it is very noisy when it runs. It was a bonus having the second ice maker so you would never run out for parties or especially in the summertime.

Machine does not clean the dishes thoroughly. We do pre-cleaning of our dishes but at some point you should not have to scrub the dishes before placing them in the machine. If you have to do this much work you may as well handwash. This dishwasher is basically used to sanitize the dishes.

I purchased a KitchenAid dishwasher, model # KUDC10IXWH4 on August 1, 2013. I have been having difficulty with the machine for the last 6 months. My dishes were coming out dirtier than when I put them into the machine. The machine was not using the soap, it just piled at the bottom. I tried powder soap, liquid soap, and pod soaps with no help. Finally my husband made it so he could watch the washing process. The spray was only going up about 4 inches - not hitting my dishes. No wonder I have problems. We are trying to put in a new motor at $100.00. I have only had this machine for 2 years and I already have to make costly repairs. Very disappointing!!

11 months into the purchase of our KitchenAid French Door Bottom Freezer, water started leaking onto our NEW hardwood floor, from the bottom of the freezer. Because of how new this was and no VISIBLE problem, we assumed it was an ice cube that dropped out, or something from the filtered water spout on the fridge. At 12 months, we investigated further and noticed the ice build up on the bottom of the freezer. The water was coming from here. The warranty on this had expired, of course. But, who could imagine that a pricey refrigerator such as this would only last 1 year? We got this repaired at our expense thru a certified dealer, so any other warranty would still be valid.Well after keeping careful watch on the bottom of the freezer, and scraping ice when we could, we have the very same problem again, a little more than 1 year later. Thick ice now, and of course water coming from the bottom. It seems this problem is systemic to the design of this product. This is not satisfactory to the consumer!!!

Range KESS907XSP02 - Turned on brand new $2,300 range, wow can you say loud? KitchenAid arranged for a service call, turns out that is how loud this model is and there is nothing they will do about it, no refund or exchanges allowed. I would say us as consumers were not informed of this obnoxious feature. We would not have special ordered this model if KitchenAid would have disclosed this flaw. We sit and cringe when cooking in our new kitchen. The loud sound is not our imagination, friends and family agree. I bet no one at KitchenAid has this model in their own home unless it was given to them for free. What a waste of money.

I always bought KitchenAid for my appliances. I considered myself a good customer but right now Im completely dissatisfied and angry because on what is happening with my Range Oven/Microwave (Model KEMC308KSS01 - Serial XR5013510). I bought it on Nov. 2004. I had the Service Saver Agreement until 2005. On Jan 2005, the microwave glass door exploded for the first time. We replaced the glass with their service rep, Allstate Factory Service, for $400. On Nov 2005, the same glass exploded again, another $400 to replace it. We replaced the glass with their rep from Appliance Expert Appliance Repair. For the Third time on March 05 2012, the glass exploded again. The microwave glass door always exploded when was not in operation. We already spent $800 replacing the microwave glass door for a microwave that should work fine at the first place. We never experienced such a bad performance by any KitchenAid products before. I have to assume that the Range Oven/Microwave that I bought has a defect from manufacture, faulty and represent a safety hazard. Maybe they should have issue a recall of this model. But to tell you the truth, we feel scared about this product. We know it will cause an explosion or a fire or glass will start flying in the air, etc. We expecting to obtain a replacement since the unit never work properly and represent a safety hazard.

Best fridge that I have ever owned. Had to replace the ice maker (hubby did it for the cost of the parts) and it was still going strong when we sold the house 16 years later. Quiet and reliable!

This dishwasher was purchased at Lows. It is a KUDS30IXSS1. The serial number is F10101981. They sent me a warranty expiration notice, it expires 2/25/2012. I wouldnt spend one more dime on this.Dishes have to be prewashed before loading them in dishwasher. Everything come out filthy after they are washed. Everything has a dingy film over it. I always wonder if we are going to get sick eating off the dishes. The dishwasher takes way too long to run the cycle. If you dont use the heat dry the dishes dont dry at all. All of my black cooking utensils are so discolored. I have been throwing them away and replacing them. My old Whirlpool did a wonderful job on the dishes and it cost about half of what this one did. It was about 5 yrs old and I gave it to my Mother-in-law. The only thing I can say about this Kitchenaid that I like is it is very quiet. I wish I could afford to get rid of this thing. I would sent it to good will and recoup a little of my money at least as a donation.

I contacted KitchenAid customer support during January 2012. I had bought a KitchenAid Microwave KHHC2090SWH in February 2011. It had suddenly decided out of the blue to stop working. I had contacted a repair technician and they agreed to pay for his visit. It is now March 14, and after 4 visits, the technician has been unable to fix the problem. He has now removed it from my home and even though I have had to contend with the absence of a microwave for almost 2 months, left me nothing to use in the meantime and no promise that it will be fixed only the confirmation that the company will almost never replace a defective product.I am so sorry that I decided on a KitchenAid and I will certainly let everyone and sundry know about my problems with the KitchenAid Microwave. I am at a loss as to what to do next. It seems like I am just trying to fly against the wind.

The dishwasher has been repaired two times and is leaking again. I hate this dishwasher and almost from day one. I only had it a short time and it started to leak all over my wood floors. We had it fixed and again. We had to pay to repair the leak a second time and again water on my wood floors. Today, I came upstairs to find water all over the floors again! Plus, it hasnt really cleaned the dishes well in a long time. I am going out today and shop for a new dishwasher and will not even consider KitchenAid. And I had a KitchenAid stove for a very short time and had to go out and buy a GE because at Thanksgiving, the oven stopped working. Right now, I have a KA refrigerator and cannot wait to get rid of it. I will never buy anything KitchenAid. Ill try Bosch or stick with GE!

KitchenAid® Superba® Series EQ Built-In Dishwasher - KUDE40FXBL1 - Like many others in this column, we spent a bit more money to buy a Kitchenaid dishwasher, thinking that the quality was better. The delivery date for our dishwasher was April 26, 2011. As many have noted, the wheel system on the upper racks continues to fail. The plastic tabs that hold the wheels onto the dishwasher rack adjuster breaks, allowing the wheels to come off and ultimately leading to the upper rack dropping down on top of the dishes in the lower rack. On April 7, 2012, a few weeks shy of one year, and just before the end of the full coverage warranty, we had the dishwasher rack adjuster replaced for the first time by Sears technicians (since the machine was purchased from Sears). In January 2013, two of the four wheels were falling off again and allowing the rack to unexpectedly drop from the upper rails. After much complaining to Kitchenaid, they agreed to send replacement parts (2 dishwasher rack adjusters, one for each side, part number W10350376). The new parts are exactly the same as the two sets of dishwasher rack adjusters that failed in the past. I had hoped that Kitchenaid would have made a design change to the parts by this point in time, but it appears as though they have not addressed the issue. I will be replacing the parts by myself, and if there is no change in design, it looks like this may be an annual task. If anyone knows of a solution, kindly advise.

I want to join in the conversation about NOT BUYING a KitchenAid refrigerator. Same problems as others. First water all over the floor from broken/backed up line. Now refrigerator completely stopped working. Service just left after stating that the main control board is fried. The servicer said he wouldnt even touch it until I spoke with KitchenAid because they no longer make the part and they will have to decide what will be done. Immediately called KitchenAid and was told they would have to file a claim and then decide what will be done. Its Tuesday. I have had no refrigeration since Friday and now I hear horror stories about the complete lack of response from manufacturer. Never Never Never buy a KitchenAid. I cant believe I did.

Stainless Steel KitchenAid Dishwasher Complaint - I bought this high-end dishwasher for $1,600 in 2006, and it has broken several times - replacing internal panel, internal control unit, and exterior touch pad within warranty period in which I had to pay for labor and miscellaneous parts. It now has another broken internal panel, internal control unit, which is out of warranty now. The GE authorized repairman said I have a lemon and it’s not worth fixing. GE has offered to pay for a few parts but not labor. Or, I need to buy a new one with a slight discount. I feel this is unreasonable since I have had major problems with this dishwasher lemon within warranty.

Completed kitchen remodeling approximately 6 years ago. Purchased all KitchenAid appliances for kitchen. Within those 6 years, ice maker has been replaced twice. Freezer quit working last year and was repaired at our expense. This year, refrigerator isnt cooling. Dishwasher door now falls open to the floor as it no longer has spring or whatever holds it up. Microwave had to be serviced a few years after purchasing and had to be totally replaced two years so as some element in it started burning. I will NEVER EVER buy another Kitchen Aid appliance.

Have a side by side since 2012 and have lost refrigerant multiple times. They cannot seem to fix the problem and insist their service techs come out. Service tech was useless and the problem that was fixed is broken yet again. They are now telling me I will be responsible for the diagnostic visit and depending on what is wrong, may have to pay to get it fixed. I have had technicians out more times than I can count. Also the drawers broke the first year I had it and I tried to fix them. After a while, I bought new ones, which broke again after 2 months. I am done with this company not only because the appliance is junk, but they wont stand behind their product.

Very Poor Aqua Clean on new Kitchen Aid KSGB900ESS oven. Used the oven to cook a cheesecake. Some loss of liquid resulted in the bottom of the oven. Used the aqua clean 3x, (very poor results). Ran the oven to 500 deg for 2 hours and then Aqua clean 3x. No change in cleaning results. Bar keepers friend used and still not cleaned off. I used all the OEM cleaning scrapers and scrubbers that came with the new oven and the recommended practices in the ops manual, without any luck. It looks like the Aqua clean might be effective on something very soft, but not with normal burnt on material. Submitted a note to KitchenAid service to see what they have to say.

I used the self-cleaning cycle for the first time on my KitchenAid (Model: YKESS970) electric range which cost me over $2,500. The oven is now a year and a half old and completely finished. The door is locked and the display panel is not working at all. I called KitchenAid and they said that the parts might be still under warranty but we have to pay the labor of $81 just for them to show up, plus $19 every 15 minutes (the first 15 minutes are free). Wow!

I bought the Model #KUDH03DTSS2 KitchenAid dish drawers. I loved it at first. Two dishwashers in one, operate separately. Cost over 1000.00. Then the problems. All covered under extended warranty. The Inlet and outlet Bezel part replaced at least 8 times. Said it was a manufactures bad design. Inlet and outlet Bezel parts made of plastic, when taps broke, that meant water on the floor. The control panel replaced at least 3 times. It is very difficult to find a service repair place that is familiar with dish drawers.

We purchased a Kitchen Aid gas stove-top in August 2010, for $1,323. Today, I noticed that the knob for the fan was cracked in two places, because it is made out of cheap junk plastic. We barely ever used that fan. We bought a Kitchen Aid stove, based on their reputation, which apparently they no longer deserve. I asked them to replace the obviously defective piece, but they just copied and pasted a bunch of warranty paragraphs. So instead of replacing the knob for me, they would rather have me write reviews of their product. So here it is!

We paid a lot of money for this dishwasher. I had high expectations which were not met. Do not be fooled. A name does not mean a guaranteed quality product. The door malfunctioned after just a few months and now the dishwasher smells terrible as it doesnt clean like its supposed to. Why have a dishwasher if you have to scrub every dish before putting it in the dishwasher? Thats a waste of my valuable time. Research your purchase! Dont buy it for the name only. Youll be disappointed.

We purchased a KitchenAid dishwasher in September 2012 for over $800. We have already paid $140 to have it repaired and now it is not working again. It seems no one wants to help us and we cant keep putting more money into what seems to be a piece of junk. Please respond.

We purchased a Kitchen Aid Refrigerator (Model KRFF507ESS, 27 cu. ft, French door with ice/water machine) and in the 4 years weve had it, weve spent almost 50% of the purchase price (close to $1300) on repairs. This model has a documented problem with the frozen fresh food evaporator - Google the issue and youll find numerous customer complaints about this very issue. Most recently, the ice maker stopped working and we were told itd be an additional $455 of repair. The authorized service repairman in our area (whom weve gotten to know due to the ongoing repair issues) even commented during this most recent visit that the KitchenAid models hes serviced last, on average, 8 years. When I explained the situation to KitchenAid Customer Service this afternoon, they offered to schedule a non-warranty service for me (i.e., something I could literally do by picking up the phone myself). After being transferred to a KitchenAid supervisor, I was then told that theyd offer me a 40% discount off a brand new product. After spending almost $1300 on a $2600 refrigerator! AS IF. We will never purchase KitchenAid again. We thought we were purchasing a quality product and its been nothing but a lemon, requiring costly repair after costly repair. We take impeccable care of all appliances/products, which is what made this situation all the more frustrating. Folks, be sure you purchase those extended warranties! You will need them with your KitchenAid refrigerator!!!!

I purchased a Refrigerator/Freezer in 2012 for my cottage from a local dealer. Over the last year Ice has built up in the freezer floor and then there is water leakage. I would get rid of the ice build up and then no leakage for a short time and then it would start all over again. In the meantime the floor and side wall of the kitchen which housed the fridge became damaged. I called the dealer and they tried to give some things to do which did not work. Eventually we got the dealer out and they came with a new valve and installed a P trap drain tube. Apparently Whirlpool have known of this problem and never let any of their consumers know.As we are on an Island it cost us a lot of money to get a repairman out to replace this piece. I called Whirlpool and they did not want to discuss it and dissuade they could have sent me a replacement but would not pay for the cost of the work to replace the valve even though they knew for years that there was a problem with this part. I will never again get anything made by Whirlpool.

Bought the above dishwasher on July 20, 2015. Had the warranty for three years. Dishwasher stopped working on April 26, 2017. Service call, gentleman came out put new motor in and pump and said, Increase your hot water temperature. Mind you it was already at 130 degrees. December 9, 2019 replaced thermostat (not covered under warranty). Still doesnt work. Appliance repairman come out again, and stated the board is bad and also, it needs a new pump and motor. He stated, Youre better off buying a new dishwasher than putting money into something that is 4 years old. Very disappointed in KitchenAid.

Replaced a Samsung which could not be repaired. Presently I have had no problems with this dishwasher and am very pleased with its performance, and appearance.

We purchased a KitchenAid dishwasher back in April of 2006. It hasnt worked right ever since we bought it. At first, I would notice that every once in a while, it wouldnt get the dishes completely clean, and then it got to be more and more. I had a repairman come out today and he said it needs a whole new motor mechanism. This will cost at least $250 (we paid almost $1,000 for the dishwasher). We have all KitchenAid appliances and have had issues with almost all of them. We will not buy anything else from them.

Very quiet, does a great job of cleaning dishes, even those with baked or dried on food, and has good capacity. It has an added top shelf for flat items. The dishwasher is very quiet. I’ve had no problems with this dishwasher.

I have mixed emotions on this as it has been a great dishwasher. Used probably every day for 7 or so years. No problems. Then my wife comes home from walking the dog... she had started the dishwasher 15 minutes before. Smoke was pouring from the top of the dishwasher.... but no lights or sound. Smoke dissipated but really smelled bad. I got home, took apart and the control panel was 1/2 charred. I check the internet and find that a lot of people have had this happen. Its a good thing it didnt start the house on fire. I figured I would just buy a new control panel and wire harness but the wife refuses to have the thing in the house anymore.

I thought this was going to be such a great stove. The oven should have come with 4 racks, not the 2 plus 1 “sliding rack”. The sliding will not slide with the weight of a 16# Turkey! I needed to clean my stove top as something boiled over, the paint came off!! And as I had a full replacement warranty I called Sears repair and was told it wasn’t covered. When did it become ok not to use baked enameled finishes on stoves?

I have a built-in electric KitchenAid double ovens. My new home is three years old and almost since the beginning, we have had trouble with the upper oven which we use the most. The red gasket between the glass and the door curled up and the oven has leaked since almost day one. We have the model KEBK206SS00, serial #XW0509649. I love all of my KitchenAid products but feel that KitchenAid should take care of this problem no matter what as it has been ongoing since almost the beginning.

We got our dishwasher last month (Nov 2019) and now a month later it is not working because it does not close at all. Tech came today (Dec 31 2019) and said he has to order the part before he can fix it, WE have been washing by hand for the last 10 days and will have to continue doing it for 2 weeks more... Very sad... Tech also told me to Find a way to close it so I can use it, I TOLD HIM NO... Because I dont want to waive the warranty. What kind of advice is that? Very Unhappy and unsatisfied with this product. STAY AWAY FROM KITCHENAID PRODUCTS.

Purchased the Refrigerator from HD. Within a year the Defrost cycle stop working had to call the Repair co. That was recommended by Kitchen Aid under warranty. Even with warrant still paid 150. The 8 months later same problem But now the Control board went out. Thought it was covered under the warranty but it was not. Now have to pay another $700. Be wary if you are considering buying (Model: KRMF706EBS). Already spent nearly $1000.00 in repairs and the refrigerator is only 3 yr old! Not to mention the loss of food since it took one week to get the board.

Its easy to use, could use higher power. Over the stove range hood type. It was fairly easy to install, but use 2 people, too cumbersome for doing alone. 800 watts, wish I had purchased 1100 watt model. It was relatively inexpensive. Under $250.00.

I purchased a Kitchenaid dishwasher model KUDC031V on 2-15-10 for the price of $535.43. After owning this appliance for over a year and after much frustration, I feel compelled to voice my disappointment with this product. I personally have owned my last 3 Kitchenaid dishwashers and have always felt extremely happy with the product, however this is the worst appliance I have ever owned. I do not expectations from you. Just wanted to let you know how displeased I have been. This product does not clean dishes in the upper rack as well as on the bottom, it also is the noisiest I have ever heard. I will be replacing it with a Bosch, never again to deal with Kitchenaid.