You have been fair warned. If you still buy a KitchenAid refrigerator after reading this then you have no right to complain. Total piece of junk - completely failed after less than 2 years. We lost several hundred dollars of food. Apt Appliances offered to do nothing but charge a $165 service call with a $400 labor minimum. This is after I bought ALL my appliances from them for a new house build. I called KitchenAid and they too denied warranty until I really started complaining and only then did they remember that there is some 2-4 year warranty covering many major parts and I could just purchase a warranty plan for $300 odd dollars to cover labor. They have zero pride in their product. I know the days of 30 year old appliances are gone, but 2 years - really???? Furthermore, their customer service people were aloof and rude. The best I can hope for is a class action law suit. Hopefully some law firm does a search that that term and stumbles upon these posts and takes action against them. This is what I get for buying made in America? Hopefully Honda will start making appliances!!!! In closing, may Satan curse KitchenAid.

We purchased KitchenAid model # KDFE204EWH1, paid $145.00 to have it installed, bought extended warranty and it has never cleaned a dish. We had two technicians out who gave us hints to help, i.e. put more soap in, run your faucet until the water is so hot that you cant touch it because the first rinse in the machine is cold water, use Jet Dry. Ive been using dishwashers for a long time and have never needed technicians to come to the house and instruct me on how to use it. KitchenAid has officially chalked the problem up to owner misuse. This is highly insulting and ridiculous. We even paid our plumber to come and see if the problem could be caused by our plumbing - negative on that. I called the company and was told that if I try another dishwasher detergent, that it might help. Other customers have found it to be very helpful.Give me a break! The machine is a piece of garbage and has never, ever worked. $1,000. of our money has been thrown out the window and we have been treated poorly by this company to say the least. Save your money, do your research and buy something other than a KitchenAid/Whirlpool. We now have to clean our dishes by hand. Horrible machine, horrible company to deal with. They will not send anyone else out to look at the dishwasher unless we pay for it. They have done all they are going to do and dont care that the machine doesnt work. They are finished with us as we are with them.

We installed our KitchenAid Refrigerator model #KFXS25RYBLO in February 2015. Within 6 months the ice maker stopped making ice. The repairman told us it needed to be replaced and that he has had to replace EVERY KitchenAid ice maker from that model. Next 1 year later the hose froze up and had to be replaced. The repairman explained that it was a new and improved hose that once again KitchenAid replaced. Then 1 year later the bottom freezer froze up. Once again another repair. Then today March 2018 the ice machine is AGAIN not making ice and after troubleshooting the repairman now says we need a new ice maker. This is the WORST refrigerator that we have had in our 41 year marriage!

INCREDIBLY BAD PRODUCT. The good: the format of a small micro/convection oven over a large regular/convection oven works nicely for me as I can cook almost everything in the small oven and don’t have to waste energy on large oven except special occasion cooking. That said, the electronics went out twice in first couple of years, had to be completely replaced. Now I’m never sure if oven will work on any given day.NEXT: the first time I tried to use the clean program, about a half hour in, I heard a very loud crash and rushed in to kitchen to find glass all over. The whole glass door exploded all over. I eventually got it replaced but now am afraid to use it again. The bell which signals “done” and the timer itself long since stopped working and the turntable doesn’t turn. Today I found the glass top part of the turntable in pieces large and small. I’ve no idea what caused this. I’m worried that a replacement brand will not fit into the custom built in space I will have when I try to dump this headache. P.S. Read my review of KA dishwasher and immersion blender, neither of which are favorable. I have learned my lesson about this brand.

Bought the Kitchen Aid Dishwasher Model KUD301XSS9 in July 2013. 13 months later, like many of these other reviews, had to replace the plastic tabs on the top rack on both sides. Of course, they were on back order (apparently a lot of replacements of those parts on the top rack). I went ahead and ordered two sets for each side, anticipating this will happen in another 12 months or so. The plastic does not appear to be able to stand up to the high temperatures generated by this dishwasher. Had I known that Kitchen Aid was owned by Whirlpool, who also owns Maytag, which, in my opinion, is absolutely the WORST appliance manufacturer since the beginning of time, I would not have bought one. The old slogan from the 1980s about the Maytag Repairman being lonely would not be applicable today... Apparently neither would the Kitchen Aid Dishwasher repairman. Heading over to GE the next time, at least They Bring Good Things to Life, and one of those Good Things will be in the form of a better dishwasher to my home. Now this model is not all bad. The good thing about this model is the same thing that probably cause the problem to begin with... it does dry very good. What KA needs to understand is no consumer wants to be replacing ANY part after only 13 months of service. From reading the reviews, I am not totally convinced they are able to grasp that concept.

Control panel wore out after 6 years in a summer home. The part has been discontinued so the whole dishwasher has to be replaced!

Two years ago I bought what I thought was a beautiful new refrigerator (Model KFFS20EYMS01). It was a lot of money for a teacher. However I was excited to replace my 20 year old Whirlpool. What a dumb mistake. I thought Id done my research but apparently not. Six months after the warranty had worn out the machine began to over chill and making a racket of noise. After jumping through hoops and many many angry phone calls to KitchenAid and their repair contractors they agreed to pay for the repair. But it didnt fix the problem. This went on for two months. It was a nightmare. Now a year later, again the machine is building up ice. Do not buy a KitchenAid. I will never again.

I bought a double KitchenAid oven 6 years ago. After 5 years, the upper door remained slightly open. Called service. The service person came over and told me defect from company. It would be important to change hinges also on the bottom one. They would fail in the future. After about $300.00 all fixed. I did not buy extended warranty.After about 6 months, both doors opened. Hinges are now gone on both doors. Called company to complain. You have no extended warranty, figure it out. I called the other service company provided by KitchenAid in South Florida. They came over and told me I need new doors on the unit and new hinges. Total price for both excluding tax $1500.00. I thanked for the visit that cost me $90.00. And do trust me. I will never ever buy this product ever again, after the way they think they can get away ways to rip off the consumer.

KitchenAid KDTM404KPS Bought this dishwasher for new Kitchen Reno. Very disappointed with it so far. While it appears to clean well, it is very noisy on the wash cycle, definitely not the 44 db they claim. The grids on the racks are far apart and if smaller items are placed they can fall right through. No grips on the racks that would normally hold these items in place. My biggest disappointment is the third rack. I would have preferred a full cutlery rack. This one does really not hold too much cutlery or cooking utensils. Also plastic items on the racks are not kept secure and I think fly around during the wash. I now wash these smaller items by hand! Have been trying to contact someone at Kitchenaid through CHAT on their website, and after a few minutes, before any one responds to me, I am disconnected. Would like to ask Kitchenaid if they have any grips I can install in the dishwasher to secure smaller, lighter items. I hope they get to read this review. I would have bought a BOSCH instead, like the previous one I had. Just loved the third rack on it and with a higher db of 50, it was a lot more quieter. It too held a 16 place setting, and more as the area where the cutlery basket sits could hold large serving dishes. I bought my items in a rush during Covid-19, and was anxious to get out of the dealership as soon as possible.

We purchased a complete line of Kitchenaid appliances back in January 2018. Our Frigidaire refrigerator (purchased in 2004) needed replacing (after 14 years!) and thought it was best to replace our other dependable appliances due to age. Within 1 month a repair person had to come and replace the freezer door due to a crack in delivery. The repair person urged that I buy an extended warranty on my appliances due to their lack of reliability and quality. I wish we had listened (but I believe a company should build and back up their products...Im old school). Now our oven starts when it chooses to. Works one minute. Hour later nothing. Our neighbor has had the same experience with her 3 year old Whirlpool oven (parent company). She was told it (after numerous attempts to repair) that she needed a new circuit board at the cost of $495. Do yourself a favor and DO NOT PURCHASE KITCHENAID OR WHIRLPOOL appliances unless YOU believe an extended warranty covers their lack of quality.

On November 11, 2016, we purchased all new KitchenAid kitchen appliances (nearly $10,000) from a local reputable appliance dealer. On December 27, 2016, we took delivery of the new appliances, and after cabinet modifications, the fridge (Model KRFC704FSS) was installed and working by the second week in January 2017. Near the end of May 2017, we started to notice reduced cooling and slow ice making in the fridge, and arranged for a service call. The service rep came out June 19, 2017, and concluded the main control board needed to be replaced. One problem, since this was a new model/design parts were not available, and we did not know when the parts would be made available! After being without a fridge for weeks and many phone calls, the parts were finally overnighted, and the main control board was replaced. This appeared to fix the problem for several months until just recently over the holidays.Keep in mind, we spent nearly $3500 for this fridge with LED lighting, wood serving tray, digital controls, etc., and absolutely love the looks, style, and functionality of it; However, we are now experiencing the same problem as before (not cooling and slow ice production), and again set up for a service call on January 3, 2018. The service tech came out and after running a few codes and consulting by phone with the Whirlpool/KitchenAid service repair team, spent nearly 3 hours completely disassembling the inside of the fridge to defrost the condenser cooling coils and reassemble the fridge. He indicated this should last for a several weeks, but also indicated the ultimate fix would have to wait until he returned to apply a silicon caulk along the exterior seam between the outer stainless-steel skin and interior plastic shell. Since he did not have the right color of caulk, he needed to order it from Whirlpool/KitchenAid, which should arrive in a few weeks. Since we had the initial problem under the original warranty, we elected to purchase the extended manufacturer’s warranty service plan (3-years); so, this activity was being covered (i.e., no out of pocket). After conducting some research (like Anthony), we discovered this same fridge model and problem is documented across the internet. The model had already been redesigned (less than a year in production). Giving this some thought, and not liking the direction the repair was heading, we decided to start working with Whirlpool/KitchenAid directly to resolve my concern. Here is where it gets very interesting.Initially, we went to the KitchenAid website and followed directions for a customer concern by sending an email to NAR Customer Solutions @KitchenAid.com. On 1/3/18, Lisha called and left a voicemail and requested a callback to 1-800-331-2689 and mention Ref # **. After about 40 minutes of hold, we talked with someone in Michigan (MI) who wanted to know if we used social media (?). We informed him no, that we just sent an email to NAR. Wrong department… He sent us to Kimberly in MI. When she realized we were on an extended service plan, again wrong department, and was told to call 1-866-265-2082. After about 30 minutes of hold, we get Ashley in Tennessee, we believe with AIG (the extended service plan underwriter). Then, we’re forwarded to Amber at 1-800-253-1301 and told to mention Ref #**. After going thru the whole spiel again with her, we’re told to talk to her supervisor Marisa (?). She informs us there is nothing flawed with this fridge, and we must go the repair route. Not liking the fix for the fridge, we persisted to pursue a replacement that would work without a modification of additional caulking. We called again and talked with Katrina in MI with KitchenAid, who understood our concern that the repair was being made outside of the service contract by making an addition or modification using caulk and not repairing with new or refurbished parts, but she had to discuss with the service rep to confirm that was the fix. The next day she called back and left me a voicemail and requested I call back to 1-866-640-7146 and ask for her or Aleah. Unfortunately, this was not a direct line (as she indicated), and we were sent thru the same calling tree, recordings, on-hold, transfers, etc., again as previously mentioned.Long story short, we finally gone thru to an Andrew in TN; then an Erin in TN; then her supervisor Katzman; and finally, the “Resolution Manager” in MI (?), Gabby (ext. **). This appeared to be where the buck stopped. She insisted that by adding the caulk, this was a fix under the extended contract (using new parts) because the caulk had a Whirlpool part # (even though caulk was not intended or initially installed there). We expressed our concern that the remedy to add a bead of caulk sealant to the exterior joint between the stainless steel shell and interior plastic was not a “repair” using “new or refurbished parts”, and that it was an “addition or modification”, and only appeared to be a “band-aid” fix for the poor design of air flow that was changed on this model of fridge within a year… She disagreed. After spending about a half-hour on the phone with this manager, we were at the end of our rope. She thanked us for our time and mentioned she would document in our file our dissatisfaction with the proposed remedy to fix our fridge. In summary, if Whirlpool/KitchenAid were to admit and own up to this poor design flaw having subsequent failures, they’d be needing to recall and replace several units; hence, the reason for what we have gone thru and “contract misinterpretation” push back. We will proceed with the current fix, and tolerate at least 3 more repair visits over the next 3-years until the “No Lemon Guarantee” stipulation as provided in the KitchenAid Service Plan kicks in. Unless a class action lawsuit is initiated. Stand-by to see how that goes!

In February of 2011, we replaced our dishwasher with a KitchenAid from Sears. We thought that KitchenAid was a high end dishwasher that would have very good quality and problem-free for years. Boy were we wrong. Within weeks, the top rack started coming off the track. When I called KitchenAid, they offered no solutions and seemed to be unaware of any issues with the quality of their upper racks guide system. The upper rack design of these dishwashers is a very flawed design with very sloppy tolerances that allow the tracks to come off. I will never buy another KitchenAid product again and we will likely replace this poorly designed dishwasher with a product from KitchenAid/Whirlpool. If you cant trust them with the very basics of designing an upper rack roller system, do you really trust them with electronics and water management?

Very expensive high end refrigerator bought. 3 years old and I just paid over $800 to get the ice maker to work again. Suppose to be high end but stay away.

My 2008 built-in needs a new panel (brain). Its no longer made, so the only solution is to disable my unit, send the panel out (at MY expense), have someone repair it, and hope for the best. By the way, no guarantee of how long it will take or if it is actually the fix we need. The freezer door had to be replaced just a few months after we purchased this unit. The ice maker flap wasnt working properly. This unit was about $6000, and I really dont want to buy a new one but may have no choice! This is ridiculous!!!

On June 12, 2004 we bought four appliances from your business which at the time totaled $5,200.33. During the first year and beyond we had problems with the fridge with too much cooling on both sides. After numerous calls and service calls to troubleshoot and repair the fridge, Whirlpool agreed to scrap and replace with a similar model on 12/28/05 (see attached). Unfortunately the same problem has now occurred again with the replaced refrigerator. I appreciate that the item is no longer covered by the manufacturer’s guarantee as it was bought/replaced six years ago. However, the Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality. As the item has broken down well in advance of its normal life expectancy and has not been misused in any way, we regard the item as being of unsatisfactory quality in respect of its durability. I am, therefore, asking you to repair the item free of charge or to replace it with a similar model/finish, and more importantly one which is working properly. I want either a repair or replacement model (similar) that works well and as advertised. As a result of the problem fridge, we have thrown out hundreds of dollars worth of perished foods over the years.

Im a commercial dishwasher repairman. My 10-month old dishwasher failed, dead, no lights, nothing. I checked the power and performed troubleshooting steps, determined the problem was a bad control board. I called the folks who sold it to me. They did not have a control board in stock. I asked that they bring a board with them so they could fix it with one visit. They said no, they could not be sure the board was the problem. I was going to have to wait 5 days (including Saturday & Sunday) for them to show up between 1 and 4, and then have to go through another wait until they were able to get the part. I am not very fond of washing dishes by hand, so I called around and found a parts place that could have the part by the next day (Saturday). The part came in and I installed the part, which fixed the problem. I called the dealer and canceled the service call and asked if it was possible to get any credit on the part. They said no, but I could call KitchenAid. I called KitchenAid this morning. No luck, it did not matter that Id saved them two service calls. It did not matter that I had taken the risk for the cost of the part if my diagnosis had been incorrect (with electronic parts, once the box is open, you own it). After speaking with Shari and David (a supervisor), KitchenAids policy is inflexible. If a customer touches it, they dont warranty it. In addition, they refused to send someone out to inspect my work or to confirm the board was bad. Im very disappointed! Heck, if they had offered to split the cost of the part or even to give me credit towards my next KitchenAid Appliance, Id have been thrilled. Instead, I was left with a bitter taste in my mouth.

We have had KitchenAid appliances for years and when we built our new home 2 years ago we selected high end KitchenAid for our kitchen. We have had a problem with the water and ice dispenser from the beginning. KitchenAid sent a tech out to replace a part and one year later the same problem is back. I called KitchenAid and they scheduled an appointment with the same company that didn’t fix it the first time. I emptied the entire refrigerator as asked so they could work on it and then get a call from Guinco Service that there will be a $130 charge for the tech to come out plus the cost of parts and labor. The customer service person at KitchenAid lead me to believe they would take care of it since it is an ongoing problem. When I called them back they said, Oh no. It is out of warranty. Well why did they schedule the appointment and want to send the same people that didn’t fix it the first time. I cancelled the appointment and cleaned my refrigerator shelves since it was already empty. KitchenAid just lost a lifetime customer.

If your dishes have a white film on them - that isnt the dishwasher. That means you have hard water, complain to your water company. To get the film off your dishes, put three cups of white vinegar in the bottom of your dishwasher and put your dishwasher soap in as usual on run your cycle. The best brand out there to help get rid of hard water spots on the glassware is Finish Brand Quantum tablets.

We purchased a kitchenaid refrigerator, model KFCS22EVMS6 from Sears in 2012. We have had nothing but problems with the refrigerator section.... loud noise, freezing food and most recently not cooling. Temperature will not remain at the recommended setting of 38 degrees (changes automatically to 59 degrees and higher). We have had at least 4 service calls on this refrigerator. Just called tonight due to the non-cooling issue and cannot get an appointment until October 27th. The previous service technicians refuse to state our refrigerator should be replaced by Kitchenaid. This is our first and last kitchenaid refrigerator we will ever purchase.

I purchased my KitchenAid Refrigerator - 42 Cubic Ft - Model # KSSC42QTS00 in 2007 for $9800. A couple of weeks ago, our fridge stopped working. I called for service and they said our main board was bad. I called KitchenAid to see if there were replacement parts. They told me no, that the Tsunami had wiped out their manufacturing plant and my only option was to buy another refrigerator. They would offer me a new one for $6600. They told me the part could not be repaired. My repair man found a place that repairs these boards and the cost was $500. CoreCentric Solutions, Inc. out of Illinois. They repaired my board in 2 weeks and I have my fridge up and running. I will NEVER buy a KitchenAid product again. What a scam!

The broiler element on my KitchenAid range (Model No. KGSS907) came on by itself and stayed on. I was in the living room, and the first I knew was the smell of burning. Not only did it come on, I couldnt turn it off, the control panel being non-functioning. To stop it, I had to pull the unit away from the wall and unplug it, nothing else worked. Now I am afraid to leave the range alone. This is a big problem since I travel a lot. I was recently away in Europe for a month. Can you imagine what could have happened if the stove came on during that month? Normal practice for any controls designer is to make sure that any failure goes to the off position, but that apparently that does not apply to KitchenAid. Does anyone know of a recall?

First the rack rollers failed (repaired myself). Second the dishes werent getting clean after 2 years. Replaced unit with another brand then discovered still more rack rollers failing. Kitchen Aid is way down the list for me.

I purchased my KitchenAid dishwasher at Home Depot in April. I moved in my house the end of July. In Nov the dishwasher was not working. I tried returning it and home depot would not let me. I purchased the extended warranty and had to go through them. An appointment was scheduled for Nov 19 and the guy never showed up after waiting all day for him to come. I was told after all day he had to reschedule for another 4 day wait. The repair man said it was the motor. It is completely shot. I was told the motor would be in Dec 8th and installed the Tuesday after. After not hearing from them once again. For my appointment. I spent an entire day on hold. 10 am to 4:00 pm to be exact to now be told they can’t find the motor (due to covid) and have 3-4 weeks to locate one before I will be issued a new dishwasher. It is now Dec 22. Still no answer. No one answering a phone and on hold for entire day. After now a month of dealing with this and no one wanting to help I would never buy kitchenaid again. Terrible service, no customer care.

My mother-in-law, like many people of her generation, swore by the quality of KitchenAid dishwashers. We have always bought them until now. Reading the complaints on the internet it is apparent that these dishwashers were once of high quality, but that this is no longer so. We bought one a little over a year ago to replace a 20 year old trouble free model (without doing any research). As predicted by the complaints on the internet, the top shelf failed within a year. We have had several service calls for other reasons and today we decided to simply pull out the KitchenAid, throw it away, and install a Miele (without great hopes). So, why has KitchenAid become so bad. The first thing to note is that Whirlpool now owns Maytag, KitchenAid, Amana and many other brands due to a purchase in 2008. They are all one company and, in a published peer-reviewed study (you can find it at the National Bureau of Economic Research website), it has been established that prices for dishwashers made by this mega-company increased and the number of models declined. In other words, Whirlpool has virtually no domestic competitors. Your only choice is foreign or domestic. Get used to it. The practical effect is that prices for dishwashers of the same quality have actually increased more than the above study indicates. It is a sad comment on an old American brand.

Our $1,700 dishwasher lasted less than 2.5 years! The motor is completely shot! When I contacted KitchenAid they said, you should have purchased an extended warranty. I find it hard to believe that a $1,700 dishwasher requires you to purchase an extended warranty to make it last longer than 2.5 years! Poor quality----poor customer service!!!!!

I have never been more unhappy with products I have bought, we upgraded all our kitchen appliances about 8 years ago and decided to go with KitchenAid products (Refrigerator, Stove top range). We have had numerous issues with both products starting within 2 years of purchase. The stove valves were the first to go, and then failed again several times in the past 6 years. The refrigerator ice maker solenoid was the second item to fail. Recently the refrigerator seal system went, just a few months after the warranty expired. Today the stove ignition switch failed and the stove wont stop clicking. The seal system repair on the refrigerator was estimated at $1700. A new GE sells for 1000. Speaking of GE, I kept my GE refrigerator in the garage and now 23 years later it still works.

We purchased a very high end Kitchenaid refrigerator. Due to a design flaw (admitted by company as settlement decided upon) we incurred property damage. Due to the Global pandemic parts are hard to come by. Completely understandable. Not the companys fault. Once parts became available the issues with the service department started. We would have to wait online for literally hours at a time in order to speak with someone having to explain our story again and again. No direct number to call. And every time feeling like we were the bad guy. Feeling like we were trying to cheat the system. No one was willing to help us. They would just push us from department to department, manager to manager (never actually speaking with a manager). No one ever making a decision.Ultimately, problem being we live in a small community with limited access to service providers. We live over three hours from a large center. And we’re left on our own to find our own service provider. After we found a service provider Whirlpool would not approve the service provider because it was only one service man. They would only approve a company that had two or more service providers because the refrigerator was too big for one person. When we offered to hire a third-party they refused so we had zero opportunities to have our new refrigerator fixed. After hours and hours on hold and fighting just to get a refrigerator fixed they finally agreed to fix it for the amount that they had originally agreed to and then change their mind but would not send any kind of documentation stating this. So now we have to pay out of pocket hoping that when we submit the paid invoice that they will reimburse us. When asked what the turnaround time for repayment was I was told minimum four weeks. Moral of the story if you live in a small community away from a big service area you will not get your refrigerator fixed without having to pay some out-of-pocket expense. In our experience nothing last forever so if you think you’re going to phone and get warranty you’re wrong so maybe think twice.

We purchased a KitchenAid dishwasher from Lowell with model number ****. We have the same film on the dishes complaint plus the door keeps popping open during the cycle. We have replaced the striker, latch and switch without success. So far, we have spent over $250 on this top of the line dishwasher only to have the technician tell questions putting more money into it. It is now time to throw out a 4-year-old dishwasher because the door wont stay shut. Dont buy a KitchenAid.

We have a stainless steel KitchenAid dishwasher. Its around 3 years old. Model is KUDK03FTSS0. It does a decent job cleaning the dishes, but Ive had to dismantle the filter mechanism to clean it out twice now, no big deal, but I did have to buy a special Torx screwdriver. The main problem, however, is the placement of the steam vent. Its located at the top of the door, which happens to be right under the countertop. Over time, the steam venting from the dishwasher has caused my counter (melamine) to swell and bulge and now its impeding the door from opening. What a stupid idea to place the steam vent right under the countertop! Well, its probably not an issue if youve got granite counters. I guess thats next on the list of household updates.

My four year old Kitchen Aid dishwasher (model kudko31twh2) has been a headache. Numerous calls for leaks has not fixed the problem through Bestbuy extended warranty companies. Now, my new kitchen floor is damaged, and this past Saturday, Feb 18, the machine gave off a burning smell. I had to remove the machine from the premises, due to the smell, and felt compelled to purchase a new dishwasher, even though there is still time left on my extended warranty. I am very angry and frustrated that Kitchen Aid said it is Best Buys problem, and not theirs.They might be right, but they should stand behind their products better.

In January of 2013 I bought a KUDE70FXSS dishwasher. It was a top line model and I wanted to buy local. The racks are now rusting out as they come with nonpermanent little plastic caps at the end of the racks. We didnt realize they were gone and now the whole rack is starting to rust to the point where new caps wont fit on the racks. How wonderful! I paid over $1400.00 for this unit and now its rusting out. What a poor design. KitchenAid or my supplier P.C. Richard wont cover it because its considered cosmetics . I should have bought a German dishwasher! Im disgusted! You try to do the right thing!

I bought the KDTM604 top of the line dishwasher on July 26, 2020 from Lowes. I spent good money and had to wait forever. Well I am sitting here today writing a review because two weeks ago it broke and the service man was just able to come check it. So the pump is already broken. Before you wonder I must say, I am single so I do not use my dishwasher a lot and I do not use the highest setting. I use all the products they told me to use including the all important RinseAid (which I do love). So if you do buy this product get an extended warranty, but I would just not buy this product.

In May of 2017 my husband and I moved in to our newly built home. We purchased KitchenAid appliances. A dishwasher, a refrigerator and a stove. Shortly after they arrived I noticed that there were dents in the freezer door. They came to replace it. Then we noticed rust forming on the outside of the refrigerator. We had someone come and check it out. He told me to polish it more. That didnt change it in anyway. He came back out and said they will replace the doors.They ordered new ones. In the interim the new freezer door was getting rust on it. Then the compressor and the thermostat went out. They came to fix that problem. Now we are getting new doors and then they need to replace the freezer door. Now after all of this, the dishwasher is rusting. Our KitchenAid appliances have only been in our house for 4 and half months. I called the company, I called the place where we purchased them to replace them to no avail. We need help. We spent our hard earned money on a faulty product.

Kitchenaid KFIS25XVM - We purchased all Kitchenaid appliances for our new construction home. The dishwasher, microwave, stove and oven and refrigerator have all broken. The service department could care less. I will never purchase Kitchenaid appliances again and I suggest you purchase another brand as well.

A five-year warranty was taken on my KitchenAid fridge. I called after 2 weeks of the delivery, and said that the lower box has a crack. They said they only accept claims of such when reported in 24-48 hours. I had moved to a brand new house; upon appliance delivery we went back to Markham and finally after all furniture was here, with small kids, we planned to stay, so I saw the crack then. After 3-4 days, I called cracks on the wall. They said no worries, that its cosmetic, and no heat or air is going out. Wow! A big expensive brand says that - its sad. Why not disclose this when I went to buy? I spent over $20k on KitchenAid when I built my house. I am very sad with the outcome. I need my fridge changed.

Our new ovens timer dings twice and that is it. I have tried to fix it cause it used to be a continuous dinging until you turned it off. Frustrated! Has anyone had this problem. It worked fine at the beginning.

Model KFIS29PBMS French Door Bottom Mount bought July 2013. Have had repeated problems for 3 years. Serviceman comes almost on monthly call. Nearly ALL parts have been replaced. KitchenAid refuses to own up to a bad product although I have found numerous reports online of perpetual problems with this model. KitchenAid (Whirlpool) says its warranty for one year only -- thats about all this product is good for. Serviceman replaced parts 3 times in last 2 months. He was here yesterday and I will be calling for his return again ASAP. Refrigerator ices up, leaks, fails to keep food cool, etc. etc. etc.

We purchased a Kitchenaid model KUDS301XBL4 dishwasher about 2 years ago. It appears that the plastic inside the tub is deteriorating and the pegs that hold the rollers for the top rack have broken. I have found this is a common complaint among Kitchenaid dishwasher owners. The parts cost for the repair is about $28 per side plus shipping costs. I did send an e-mail to Kitchenaid explaining the problem and asking them what their solution is regarding the defective parts. No reply at this time. I dont expect them to acknowledge defects or offer a solution based on other complaints I have read . So, I took to finding a solution myself.I examined the mechanism and figured out how it works and had an idea that if I could find the right nylon and stainless steel parts at my hardware store, I could re-install the rollers on a different spot on the sides of the rack. I found all the parts for the four rollers for a total of $7.89 and proceeded with installing them. I had to use a Dremel tool to cut the broken roller pegs off and sand a small plastic ridge flat. I drilled holes and assembled my parts and attached them successfully to each side of the rack (see picture). For each roller, I used a stainless steel screw, washer and lock nut along with a nylon finish washer and a nylon bushing. It works great!It is too bad that Kitchenaid wont stand behind their product, as evident in other, similar complaints. I am not an engineer, but I engineered a solution in one-hour that will last longer than the rest of the original plastic parts in the tub.

We purchased a KitchenAid dishwasher 22 12552 last November. We are two seniors and we dont use the machine daily. So to our surprise, on Oct. 2, the machine went completely dead. No power. I called Sears and a technician came out and ordered the whole new board. We are waiting for it to arrive, but so far hasnt. Sears says its up to me to trace it and to call them tomorrow before 3 to tell them if the part is coming. This shouldnt be my job. I dont trust this machine, I want it replaced, to which Sears says no. It would be fine, but purchase the insurance for $150. This is a heck of a way to run a business. The machine is a lemon and should be replaced. Years past, I had a KitchenAid for 15 years without a service call, and now this unit isnt a year old and is having problems. Its up to the consumer to purchase insurance to keep it running. What a rip-off. This guy at Sears, Carlos, isnt working for the company--only Sears. Where do we have a consumer right?It doesnt wash completely and a huge residue is left on all the dishes. You cant look through the glasses.

This Kitchen Aid gas range was less than a month old when the first stuck and shorted key message popped up. The oven would spontaneously try to turn itself on at random times. I had to keep it unplugged when not in use. Then it got so I couldnt turn it on. After four repair sessions (thank God I had protection plan), they replaced it. My biggest mistake was getting the same oven!! How could I have been so stupid. Less than a month after getting it, the oven timer would try to go on and it would keep beeping. Then when I tried to start baking temp, it would only go to 6 degrees and I couldnt push any other buttons. The thing is a piece of crap. AND I have wasted countless days on the phone with SEARS and waiting for the repairman. No more Kitchen Aid for me. So frustrated....

Hello, I just purchased a KitchenAid fridge model # KRFC300EWH. While it is working like a new fridge should, the interior water dispenser is painfully slow and you need both hands and a shoulder to keep the other door open to use it. I would never purchase this again.

We purchased KitchenAid fridge, Model # KFIS29PBMS00 from Lowes in May of 2015. We began having problems within 2 weeks of it being installed in our home. We had to have it serviced 7 times to finally get it repaired. It was finally repaired by the end of June. Subsequently, I had to keep throwing away food, taking off of work, etc. Now, 9 months later, it is working infrequently now. It started making a noise, like a lower sound like a leaf blower. Then, it started losing temperature. Main purpose of my writing a review... dont be fooled by KitchenAid supposedly being one of the top the line fridges/freezers at Lowes. At our old home, the fridge was there when we moved in and was still working perfectly when we left 10 1/2 years later. It was a GE.Result: I will never buy another Kitchen Aid or Whirlpool product. Although some of their products may be acceptable, the company has cost my family money through the loss of food and work and inconvenience for 9 months for a fridge that cost almost $2000! They should replace it because apparently it is a sub-standard product.

My counter depth side by side fridge model KSC24cEYY02 was purchased 12/12. At the one year point I began having problems with the ice dispenser motor. It has now been replaced 5 times. The extended warranty company has been a horror. The contract says that if the part is replaced more than 3 times, the unit is considered a lemon. Then they tell me that the Lemon Law is not valid in NY. They also say that no matter how many times a part is replaced during a 120-day period it is considered one replacement. What??? I have been without an ice maker for months. It usually works for a week or so after each repair. I have spent hours and hours on the phone and have to save out 2 Saturdays a month for the repair guy. It is a nightmare. I want a buyout so that I can purchase a functioning refrigerator.

2 months past a 2 year warranty and my back burner knob is stuck in locked position. When contacting customer service they had the audacity to tell me that there has been no reports of this type of thing ever happening, and if its not a burner problem the service repair and parts to fix the problem that shouldnt be happening in the first place is at my expense. Only the burner and control panel is covered for 5 years. The odd part about this is, this burner is barely ever used and has the least amount of wear and tear. This is clearly a manufacturing flaw and I made sure that the customer service representative knew that many people are having the same problem and is reporting it online and I fail to believe their claim that this has not been reported to them ever!!! Just because they refuse to document it doesnt change the fact that it is a known issue. I have not had the unfortunate experience of the glass breaking as others reported as of yet. But now that I know about it, I feel sick to my stomach. This was supposed to be my dream stove and really thought I was getting that stove with a KitchenAid product. As far as customer service, they sucked and lied to me about this issue and refused to acknowledge that the problem even exists. I think I will turn to Canada companies for my next dream stove who still care about product quality in the future. Not looking forward to all the upcoming difficulties as my stove succumbs to all the reported poor manufacturing design flaws. I feel sad and duped into buying a Whirlpool product that I hated from past ownership due to poor quality control and design flaws. Then finding out, Whirlpool is using the KitchenAid reputation of the past to sell inferior products that they know full well, will never live up to the superior products of KitchenAid.

I've owned my slide-in KitchenAid range for 13 years. In all these years I've had no problems whatsoever. I use it daily and it still looks like new. I'd highly recommend this product!

In my quest to contact Whirlpool (US), with perseverance, creativity, luck and detective work I received a telephone call from Whirlpool (U.S.) shortly after my initial review. A Whirlpool Executive (Mr. Chastain) was apologetic and took control and personal responsibility of my problem. Mr. Chastain arranged for a technician to service my microwave to my satisfaction and provided me with a full refund for all Whirlpool service charges (parts and labour). While I am grateful to Mr. Chastain for resolving my problem, it would be helpful if Whirlpool included direct telephone #s (not a call center) and legit email addresses on their website for consumer SOS.

Each time I bake, I notice the bottom layer of the food is not baking, even after an hour in the oven. If I attempt pizza, the top is cooked. However, the dough underneath is raw pans. I am very frustrated. I bake daily and am wasting a lot of food. We have tried everything theyve told us to do, but yet still the top layer is being dried out and the bottom remains raw. Does anyone else have the same problem or had it resolved?

I bought this 1st model about 8 years or when it was a new model. After 1 year the rectify started becoming very noisy to the point that you had to shut the bedroom door because of the sound! I bought it at Brandsmart USA and they sent out their tech in 2 weeks after call and ordered some parts and took another 2 weeks to come back and install. Seemed to work fine but soon the problem was back and another 2 weeks and a repeat of the latter! To make it short this went on into my extended warranty which I purchased with fridge. After humorous service calls from different techs they have me a refund and I purchased my 2nd same model rectify believing I had just got a lemon. Well to my surprise it began after about a year later with the same problems! I lost many days of work and pounds of food in this experience and was told this was going to be replaced also but to this day I have to defrost freezer and rectify about every 30 days. So my conclusion Dont buy a KitchenAid fridge because I see now after internet investigation Im not alone!!

Super disappointing to replace my 20 yr old Kitchenaid Whisper Quiet dishwasher with a new model and have it be dead in 4 months. The motor started buzzing and the service guy says its shot. No idea how long to get a replacement part. Kitchenaids customer service was worthless. Next time I will pay for the Miele.

Had a new KitchenAid dishwasher installed a little over 5 years ago. Noticed about 6 months ago that the top racked dishes were not getting cleaned. Then about 2 months ago noticed the bottom rack is starting to rust out. Called KitchenAid customer service today 6/23/15, gave them the model number and was told that it was just over 5 years old and it only comes with a 5-year warranty and they would NOT do anything (including discount parts) to correct this. Needless to say I WOULD NEVER PURCHASE ANYTHING from this company again. I will be going out of my way to review this company whenever given a chance.

In a nutshell, the same part on my fridge (the thermistor assembly) has broken down 5 times since I bought it (roughly every three months) causing the fridge to simultaneously ice over yet not keep the food cold. I have a warranty on it, and per CAs Lemon Law, they should have replaced the fridge by now. But every time I call, they keep coming up with reasons why that it doesnt qualify for a Lemon replacement. (This latest time was that the latest repair had the same claim number because it was technically within 90 days of the last time a technician came out. By this logic, they could give me the same claim number till the end of time and never replace the fridge).I can afford a new fridge, but at this point its a matter of principle. I have wasted thousands of dollars in food, not to mention days of my life dealing with this issue -- and have become convinced (based on my research of other consumer complaints) that this is an issue KitchenAid is aware of and that they have knowingly foisted a faulty product & loophole-ridden warranty onto their consumers and EXPECT us to give up when they give us the run-around. I have researched lawsuits against KitchenAid and their warranty company and have been contacted by lawyers who are interested in pursuing a class action lawsuit. If you are interested in getting more information/participating in a class action lawsuit against KitchenAid, please email me.

We have been somewhat satisfied with our KitchenAid appliances. However, when our built-in refrigerator started making a loud sound, we went to the KitchenAid website and made an appointment with a service repair company. The service repairman came to our house and thought the noise was caused by a circuit board or the fan. He thought this should fix the problem. Because the refrigerator was not making the sound at the appointment, he could not be conclusive. The estimated cost was $521. We thought we would call KitchenAid and see if there was a better diagnostic tool to determine the noise. KitchenAid told us this was not an authorized technician and that we should set up an appointment with the correct company. They set an appointment. We were frustrated because we had just paid $65 for a service call, and we were going to have to have it serviced again at $99. We wanted our $65 reimbursed. After this, we called the service company and asked why they came out if they were not authorized. They said they should not and that we should contact Whirlpool KitchenAid, who set the appointment to be reimbursed. In the end, after 2 hours of phone time, KitchenAid said the phone rep had made a mistake that this company was qualified/authorized. So in the end, I spent 20 minutes on the phone with a specialist who led me into spending another hour and 40 minutes with customer service reps who tried to undo the specialists recommendation. I am out $65 for a service repair. I will need to spend $99 for another service repair recommendation. KitchenAid stated they gave me bad information but would not provide any written notification or written statement. KitchenAid has assured us that they would make changes within the company to make certain this never happens again.In the end, I do not trust KitchenAid/Whirlpool. I do not trust the Customer Service rep Ashley. Worst, I am stuck with a house full of appliances that I would love to rip out, sadly not because the product does not work, but because when I have a problem, I will have to work with the customer service department. I strongly recommend purchasing another brand.

Bought Kitchenaid Model #KUDE40FXSS5 in 2012. Within first year the top rack fell off the runners and had to be replaced. As that was under warranty Kitchenaid sent repair kit, but we had to install it. March 30, 2017 I started cycle. Within minutes water was pooling in front of the dishwasher. Turned off cycle. Drained water from dishwasher and called repairman. He knew immediately what the cause of leak was as he had seen it often. The ring that connects and tightens a water hose to the pump was not tight enough. The original ring could not be tightened as it was installed at the tightest possible connection allowed by that plastic ring. He replaced with a Bosch metal screw tightening ring. Called Kitchenaid and they refused to help with payment for repair. This machine cost $1200 new. This is inexcusable and I will never recommend this product.

Purchased subject refrigerator in May, 2009 from Sears for $1,650. Over last several years several parts have fallen off - interior light cover, crisp cover, freezer drawer handle. Last week we came home from vacation to find temperatures in freezer compartment above 50 degrees and in refrigerator above 60 degrees. Probably $2-300 of food ruined.I scheduled service call through the KitchenAid website. Service rep came out, pulled refrigerator from the wall, pulled off the back panel, and announced that a copper cooling tube had cracked... leading to loss of refrigerant and failure of the compressor. As a KitchenAid authorized repair provider... he could get the ~$400 cost of the compressor covered under warranty. I would have to pay, however, $99 for service call plus another $650 for 2 hours of labor.The repair tech explained that a design flaw placed the copper tubing in the drain pan area exposing it to continual moisture and heat ultimately eroding the tube until it cracked. I dont think failure of the compressor at 8.5 yrs is reasonable. My appeal to KitchenAid fell on silent ears. In addition to the poor durability... I suspect there is some collusion between KitchenAid and the authorized repair service organizations. $650 seems excessive for 2 hours labor. Guess if I have to use an authorized service to get warranty coverage of the part I dont really have much choice.

After researching many brands we decided to go with a friend’s recommendation for a KitchenAid gas range. After owning it for a few months now we’re very disappointed with the wear & tear. It was delivered with the side dented, which given our timely need, we decided to live with as it’s mostly hidden. We have found however that cleaning the stove top is very difficult (heavy pieces to remove and place back) and the stainless steel surface scratches and scuffs way too easily. If you’re a tidy person like me this will drive you nuts so proceed carefully with this one! After a few months it’s already starting to look worn in.

Worst experience ever. If I could give 0 stars I would. One door stands higher than the other. The freezer screws dont even match the knob. On top of the appliance being **. Customer service is horrible. Waited for the appliance man from 8 am-4 pm to be told he will be here by 5 pm. Waste of time. Sent me 3 different handles where none of them matched. Pick any other company but KitchenAid. HORRIBLE. HORRIBLE. HORRIBLE.

We were warming some food in our KitchenAid upper oven when it spontaneously started the self clean cycle. It locked, and we were unable to open it. We called 911 and the fire department was sent. We turned off the circuits to the oven. The oven proceeded to incinerate the meat and started a fire, with smoke coming out of the oven. The firemen arrived and broke open the oven lock, and took out the incinerated meat. When we turned the circuit back on, the lower oven signaled that it was too hot to use.When we called Kitchen Aid, they were unhelpful, repeatedly placed us on hold, sarcastically told us that they were glad that the house was not burned down and offered to pay for an inspection of the oven, but insisted that we would be responsible for all parts and repairs. The Customer Service Supervisor, Evelyn from the Michigan office, was singularly unhelpful and offered a series of 4 possible 4 hour window appointments over 2 weeks.

I got a new KitchenAid refrigerator from Home Depot. It took 4 weeks to be delivered. Then just 3 weeks it broke, nothing works. I call KitchenAid customer service only to be told their computer system is down and there nothing she can do. So I ask to talk to a manager and she hang up on me. Really just brought a 4000 dollar refrigerator and this is the way I get treated. Do yourself a favor and dont buy KitchenAid.

KDTE104EWH3 Is the model KitchenAid dishwasher I have and for the first couple of years it worked great. Then it stopped washing. Husband took it apart and looks like the small washer inside the motor wears out. I’m on my third motor currently and have only owned it for 4 years. For the price of this machine I would’ve expected it to run longer than that.

Our KitchenAid oven/convection oven combo with Microwave Model # KEMS308SWH blew a fuse while on self-clean. Repairman said that KitchenAid ovens blow fuses all the time while on self-clean. He suggested that I not try to use that feature again because it will happen again and that Kitchen Aid tends to overheat. Repairs are expensive since the entire oven has to be removed from the wall and the back removed to access the fuse. We now realize that we have paid over $3000 for an oven with a feature we cannot use and, after reading other complaints, could even be dangerous. Kitchen Aid should do something about this immediately.

Updated on 06/03/2020: In my last review from Sept 2018 I indicated that fridge was not repaired yet. In Oct 2018 the main circuit board was replaced for 2nd time. Fast forward to June 2020. Fridge is randomly shutting off all cooling and needs to be rebooted to work again. Service call indicated that main circuit board is faulty. Result is that fridge is going to the trash as Im not spending another dime on it. Following is what I have spent on this six year old fridge, which doesnt include a complete replacement of cooling system under warranty: 10/05/18-$570.65 09/12/18-$100.57 09/15/17-$303.97 08/31/17-$100.57 11/04/16-$404.2610/19/16-$100.57Original Review: Purchased 5 years ago. Constant problems including: 1/ Fridge not staying cold - year 1. Fan that pushes cold air to the fridge from freezer failed. 2/ Freezer not staying cold - year 2. Complete replacement of cooling system - under warranty. 3/ Constantly restarting - year 4. Fridge would shut down and restart many times per day. Sometimes it would show PO (Power Out) warning. Circuit boards replaced - not under warranty. 4/ Stopped making ice cubes - year 4. Replaced ice making unit - not under warranty. 5/ Constantly restarting - year 5. Not repaired yet. 6/ Flimsy shelving. Re-glued a number of internal drawers because they were falling apart. 7/ Noisy. Wasnt bad when originally purchased but after #2 and #4 repairs it got progressively worse and now sounds like a freight train running. I will never purchase another KitchenAid nor anything else by the manufacturer of KitchenAid.

KitchenAid Refrigerator/Freezer, Model: KFFS20EYWH00 - Purchased in 2012, this model has double doors and a freezer drawer below. The gaskets on the doors include, at the lower inside edge, a flange. I dont know its purpose. In this instance, the flange on the right-hand door became torn simply from opening and closing the doors. We contacted a repair person, who collected the $95 price and ordered from KitchenAid a new gasket, but KitchenAid no longer offers it in white (like the original) so we had to accept grey. When it arrived he came to install it. It was about 1/4 inch too short in the length. We thought it was his error. We researched and found the gasket online, but also talked to a KitchenAid rep who agreed wed found the right one, so we ordered it. It came; it was exactly like the one ordered by the repairman- just a little too short. We returned it, with a letter (one copy sent with the return, the other mailed directly). We have heard NOTHING from KitchenAid. Its strange and frustrating that they arent making a replacement gasket in white, but a lot stranger and more frustrating that they offer a so-called replacement that isnt the right size.

I had a break down with my 7000 dollar refrigerator. Called KitchenAid they gave me a number of the official repair people. They came, problem was a control board. He said he can’t order the part, it is no longer made. I did not believe him. I called KitchenAid to order. He was right. My fridge is 5 years old now I have a 7000 dollar boat anchor. KitchenAid will not stand behind their product but is willing to give a discount on a 9000 dollar refrigerator. Please don’t ever buy a Kitchen aid or any other Whirlpool product. The quality is not there anymore. They should be ashamed of themselves and soon if this keeps up their doors will close. Spread the word about KitchenAid.

Bought a kitchen high end gas double over stove and refrigerator. Thought it was best. Boy was I wrong. Was 4 years ago November, first the paint on bottom oven started to crack and peel. Call CS and was offered a 700 to go toward a new one which I paid 2500 for in the first place. Since then the top oven doesnt always work and when opening the top oven door it falls off. We are older so its not been abused. Still looks new but junk. Going to go with LG or Samsung next. I am done with anything KitchenAid. They do NOT stand by their product at all.

After yet another service call on our two-year-old dishwasher, damn thing is leaking again. Just cost us another $199 for a service call to find out the dishwasher is designed to dump water all over the floor when gunk gets under the overflow cap.

We purchased a Kitchenaid refrigerator 29 CF model KFIS29bbms (french doors upper/ freezer below) for $2500 exactly 1 year and 2 days ago. The ice maker began to operate sporadically 3-4 days ago. Then 2 days ago the freezer quit (although we didnt realize it till last night). Today, we called Kitchenaid - they said warranty ran out two days ago!! They said too bad you are out of warranty! After getting a supervisor on the phone the best we could get was Kitchenaid would pay for parts but we are stuck paying for service call and labor. They said a service man would be out in 3 days.So in the meantime we have moved all of our food to our 13 year old General Electric beer fridge in the garage. The GE still works fine, we paid about $800 for it new back then - so it now has to carry the load for our $2500 Kitchenaid piece of junk. I wish I had read these reviews before making this purchase as it appears many other people are having the problems as us.

We purchased this KitchenAid refrigerator 2 years ago. The quality is amazingly poor. The flange on both crisper drawers broke during the first year. KitchenAid was kind enough to send replacements. Unfortunately they are the same design/same materials. Next the housing that covers the water filter broke off during the first filter change. Now, at two years, we have the plugged defroster drain that seems ubiquitous with these refrigerators.We shut the refrigerator off for a day with a small space heater directed at the drain in an attempt to thaw the thing out. No luck. Water still leaks down into the bottom of the freezer and eventually drains onto the floor. Weve had more problems with this unit than with every other refrigerator weve owned over the past 40 years - combined. Such a disappointment. KitchenAid use to make a quality product. Now their Kitchen products need constant Aid.

I have a 3 month old KitchenAid that has been serviced 4 times and STILL DOESNT WORK. Dan Marc Appliance who is the servicing company for Whirlpool has replaced the pump and the control board. Yesterday the technician and the supervisor promised it was fixed. They ran the test and no errors were detected. Loaded the dishwasher and ran it using the recommended settings and dishes came out dirty. They say there is nothing wrong with the dishwasher EXCEPT IT DOESNT WASH THE DISHES. Get the Bosch. KitchenAid is terrible to deal with, their chosen technicians are terrible to deal with and the product stinks.

Our KitchenAid Refrigerator was delivered in April 2012 along with 3 other KitchenAid appliances as part of a renovation. In August 2015 the fridge stopped cooling both the fridge and freezer to the proper temperatures. We are now 1 year later having had 7 visits by the authorized repair company and 3 calls to the KitchenAid expert tech line. It still doesnt work and they refuse to declare it non-repairable. Worst appliance experience of my life.

The repairman came and opened the back of the oven and realized that there was a fuse (?) that hadnt been pushed in during the assembly and then thought this would be the resolution but the self clean feature scrolled across still saying, feature not available. So next the repairman felt that there must be a computer issue with the stove so he ordered a new panel after speaking to the engineers at Kitchenaid and the next time he came he installed the new one and again the self cleaning feature wasnt available. The repairman had spent at least two hours of time at my place on the two visits he made and I was stressed with what my bill was going to be. He left my house not knowing what to do next and told me he was going to speak with Kitchenaid on my behalf as something was extremely wrong with how this stove was working or should I say not working. I got a telephone call later that afternoon from the repairman who told me that the engineers at Kitchenaid had found what they thought was the problem. Apparently if the power to the stove is interrupted as in unplugging the stove (which was done each time the repairman did anything to the stove) or a power outage, the stove goes through electronic checks to prevent damage and will not self clean for 10 minutes after the power has resumed and will say the feature isnt available. This is not written in any manual, and apparently it was found by the engineers in a small written place in their information. This was a new problem they hadnt ever encountered because obviously no one has come in from a power outage and started cleaning their stove within 10 minutes of the power coming back on.In the end, it looks like the fuse that hadnt been plugged in was probably the culprit and the repairman didnt know to wait for 10 minutes after repluging in the stove to test the feature. Kitchenaid paid the entire repairman bill...my stove is working perfectly now. I can imagine that in the future that the repairmen will be informed off this 10 minute wait period, or that it will be written in the manuals...what a headache to resolve a simple issue but Im happy now with my stove and with Kitchenaid.

The KitchenAid dishwasher I purchased in November 2019 is pretty, and its the quietest one Ive ever had. When its running, its hardly noticeable. But...its simply not good at thoroughly cleaning every dish and utensil, especially for the price point (≈$900), to warrant spending the money on it. Add to this, it is horrible at drying the dishes/utensils. I would not purchase again. I bought a suite of KitchenAid appliances when I got it as part of an entire kitchen remodel. The double-oven, dual fuel range and above-range microwave with vent are fantastic, and the cabinet-depth refrigerator is decent. But whoever designs and then builds KitchenAids dishwashers needs to go back to the drawing board. Next purchase will be a Bosch. Stay away from this model from KitchenAid.

Paid 2800. Horrible refrigerator, after year I had three service calls, ice melting water all over the floor. Refrigerator warm not cooling down, ice build up in the freezer. Waiting three days for service. Horrible service. For a brand new refrigerator they keep ordering for parts. Are used to always buy Maytag. One mistake and I’m paying for it dearly.

I have a KitchenAid Whisper Quiet+ dishwasher and without a warning, the door made a noise while being opened and broke. The door became very heavy--a dangerous problem that could cause serious injury.

I purchased the KitchenAid refrigerator Model Number KS3C23C8EYY02 after building a new home which required new appliances. The date of purchase was May 2014. Today is April 5, 2016. Several months after purchase ice machine didnt work. This was summer 2014. After several visits from tech, it was fixed. Now, ice accumulating in my refrigerator and the fan is continuous on sounding like a twin engine in the kitchen. Tech said I needed a sensor. For a new refrigerator and may I say it was an NOT inexpensive appliance, I very discouraged by the quality. My warning to future buyers... Stick to another manufacturer or if you insist on purchasing, be sure to purchase extended warranty.

Five years ago, we fully remodeled our kitchen with all KitchenAid appliances including ice maker, side-by-side refrigerator, cooktop and wall oven/microwave, all supposed to be the top of the line. We have had nothing but problems with everything except the icemaker. Junk! We have just replaced both refrigerators with Samsung and we are looking for a new oven and cooktop, both of which died this past weekend. Junk! My sister and a close friend have the exact story. KitchenAid is junk!

I wrote a letter to the Jeffrey Fettig, Chairman and Chief Executive Officer of Whirlpool and Marc Bitzer, President of Whirlpool North America regarding a part they no longer made for my 5 yr. old KitchenAid refrigerator. Because of problems I was having with the refrigerator lights and the ice maker not working a repairman told me I needed to replace the electronic control board but that KitchenAid no longer made the part. I called KitchenAid customer service and was told I had to send the control board to Illinois for repair which meant my refrigerator would not be operating for a week or more.After spending hours online I found that Sears Parts Direct had a replacement control Board for my KitchenAid model which I ordered. By some miracle I was able to get the lights working by making an adjustment on the door hinges and the ice maker suddenly started to work. I returned the control board I received from Sears. What is interesting to me is the fact that I never received any response to my letter to Whirlpool senior management. In the letter I asked them 3 questions:When and why did they make the decision to stop producing an integral component for a KitchenAid product causing major inconvenience and problems for consumers? Why does KitchenAid Parts online show this component as available when it is no longer made? Why would a Whirlpool control board be defective in a 5 year old product? (As stated above my control board was not the problem after all.) I also told them I had noted the number of KitchenAid product complaints on Consumeraffairs.com. The fact that I never received any kind of follow up shows Whirlpools total lack of integrity and concern for their customers. The JOKE is Whirlpools Vision and Mission statements..... Pride, passion and performance.... Creating Loyal Customers for Life. We are a company of people captivated with creating loyal customers. Unfortunately the joke is on their customers.

Our new refrigerator like others never made it below 50 degrees in the freezer. That refrigerator was replaced after one week (thankfully) but the new refrigerator has never made more than 12 ice cubes! We called and they replaced the icemaker. Now after one week, since that icemaker also doesnt work, we have called again and scheduled another repair service call. At that time, the operator told us to turn down the temp of the freezer (below the recommended temp) so that it will freeze faster. We will see or we will replace this refrigerator with a different brand. It makes me wonder about the brand new KitchenAid dishwasher and oven we purchased at the same time.

My husband and I purchased a KitchenAid dishwasher 2 years ago and had our first problem when we opened the dishwasher for the first time. The bracket holding the third shelf was broken. The dishwasher had already been installed so we could not return it without a lot of problem. KitchenAid sent out a technician and he replaced the part. The rack opened with much difficulty but he said he could do nothing about that. Over the next two years the dishwasher had a slow leak that was not detected until we noticed black mold growing over the side and front of our cabinet next to the dishwasher.We called kitchenAid and they sent another technician who informed us that the leak was a result of the replacement bracket being installed incorrectly. When we again called KitchenAid to rectify the problem that they caused we were informed that it was not their problem and we had to pay for the part as well as a large bill for labour. We are completely dissatisfied with KitchenAid and their total lack of support of their customers. I would never recommend a KitchenAid appliance to anyone.They do not back their product unless you are willing to pay again and again. As I have noticed on some of the other complaints filed with consumer affairs re: KitchenAid dishwashers, we also have noted a bad smell from the dishwasher if the door has been closed. I was unaware that it was the result of the dishwasher not having a fan motor. What an inferior product it truly is. Had we known we would never have spent so much money to purchase their product.

We purchased what we considered to be a top of the line Kitchenaid wall oven 3 years ago. On Thanksgiving morning this year the oven display said meat probe thermometer error. I was not using the meat probe, and have never used the meat probe thermometer. I cannot get the message to clear and cannot use my oven. My oven purchased ONLY THREE years ago!!! Will never buy another Kitchenaid anything! We thought we did our research – this oven received good marks from Consumer Reports. In addition while reading the manual that came with the oven shortly after purchase, it warned against using the self-cleaning feature. What?? Kitchenaid includes a feature and Im sure we paid extra for it – that can cause the glass in oven to shatter. And then warns you in their own manual against using it! Do NOT Buy a Kitchenaid wall oven.

Have a side by side since 2012 and have lost refrigerant multiple times. They cannot seem to fix the problem and insist their service techs come out. Service tech was useless and the problem that was fixed is broken yet again. They are now telling me I will be responsible for the diagnostic visit and depending on what is wrong, may have to pay to get it fixed. I have had technicians out more times than I can count. Also the drawers broke the first year I had it and I tried to fix them. After a while, I bought new ones, which broke again after 2 months. I am done with this company not only because the appliance is junk, but they wont stand behind their product.

Ice maker, refrigerator freezes food - I called to have both problems fixed, they told me they cant believe fixed, the fridge is too old. My Side by Side was bought as a package deal with a stove, which I just got rid of, and a dishwasher, that is also defective. We will never buy this brand ever again. Was bought in 2000.

My KitchenAid fridge is 19 years old and I have never had a problem! I would definitely buy another KitchenAid again! The only thing I would like is to have ice/water in the door!

I have a KitchenAid build in refrigerator that is 9 years old, the board needs replacement. I called Whirlpool (owns Kitchenaid) and after their service provider came in they diagnosed that the board needs to be replaced. Here is where the problem starts and the reason of of my 2 star review. They informed me that the part if not available, that they have no idea when it will be available, and that they can not provide a date or any other resolution. Basically what they told me is your 9 year old $8,000 product can stop working and we do not care if we produce the parts to service it anyone.Please do not buy any product from a company that cannot produce the parts to fix it after only 9 years. I know the time seems like a long life, but 9 years life for a $8K product is not a reasonable expectation. Last the customer service is very poor, representative refused to escalate, or provide any other resolution. They really do expect that I have to accept a no working refrigerator while I am waiting for some magical date to resolve the issue on a part that they do not produce anymore. I do not recommend the product. Companies should stand behind what they produce and provide the parts to service it (not for free I am happy to pay).

We bought the 29 cubic foot french door freezer bottom fridge (KFIS29PBMS) in the spring, and have had nothing but problems with it. When we received the unit, the door baskets and wide drawer were broken. I called support, and got a very friendly agent who shipped out new parts. In July, we noticed a large ice block forming in the top left corner of the fridge. I called support again, and got an average agent that said it is a known issue that they are making a part for, however it will not be ready until November. Last week I noticed that rust spots are forming on the front of freezer door, AND a fan or compressor now clangs horribly when the unit attempts to cool. It is loud enough that we cannot have a conversation on the main floor without being interrupted. I called support again, and spoke with a very rude agent. They are sending out a service tech, however we are really disgusted with the lack of quality in this product.

My KitchenAid refrigerator was the worst purchase I ever made in my life. The only thing worse than this lousy refrigerator are the people that work for KitchenAid. Over ten times various major parts were replaced on my refrigerator. It NEVER WORKED RIGHT. Many times I was treated like an animal by KitchenAid customer service. Hangs ups, rude behavior and lies are the norm for this lousy company. There is a great company named Sub-Zero and KitchenAid should change their name to Sub-Human. NEVER BUT ANYTHING KITCHENAID!!!

My KitchenAid refrigerator is only 4 months old and the ice maker has already stopped making ice. It just stopped for no reason. Luckily, its still under warranty so the repair man will be coming out next week but REALLY!?! The dumb thing is only FOUR MONTHS OLD. I am afraid of what will need repairs in the future after the warranty has expired. I didnt read the bad reviews before I bought ALL KitchenAid appliances and that included a dishwasher, stove, microwave and refrigerator. The repair lady told me to Buy the warranty. She said they dont make things like they used to. Now you tell me... very disappointed in KitchenAid. They used to be a very reliable, high end company.

Sharp look. Great price. This is the best. My vegetables have ever looked and tasted. The texture is the best for stored vegetables in the cool compartments. I am able to clean this refrigerator with ease. I also get compliments on my refrigerator and I am not married. This is a first, and a good compliment. Helps my weeks, months and years. I love the egg holders. The freezer does not freeze any item too much. They have came a long way, and you can quickly tell by grabbing an apple, and taking that first bite. I do not know how the engineers pulled up this marvel, yet this is true. It certainly cannot hurt to try this refrigerator.

The design of the microwave section of the oven has the door opening down. You cannot remove it. Unless you are 6 feet tall and or an orangutan reaching the back of the microwave to clean the area that gets the dirtiest is next to impossible when you are a normal size person. In addition, periodically it decides that when you’re microwaving something, it just it doesn’t want to and it shuts off.

I am writing on behalf of my elderly mother. She purchased a KitchenAid dishwasher from Sears in July 2013 Model KUDL15SXWH5. After two years it leaked water all over the carpet and floor. The problem was the motor and clamp fell right out of the dishwasher. Sears said warranty is over. The repairs will be $300-$500. This is unsatisfactory. She should get a new machine or the repairs no charge from Sears and they should go after KitchenAid. Apparently there are a lot of unhappy customers and no way to contact KitchenAid!

Has anyone else been annoyed by what I call a design flaw regarding ice falling behind the drawer? The ice maker drops ice on top of the trigger arm and when the tray is pulled out, ice gets dragged back onto the freezer floor and sometimes bounces out onto kitchen floor. Im dealing with a local business (who sold the fridge to me) regarding the issue. Ive sold hundreds of these and not gotten a complaint. Well, you are now. I have been asked to bring the bin in to see if it is warped or something. Yeesh.

One year ago I purchased my 5th KitchenAid dishwasher (Model KDTE254EWH), based on my past experience. I have to rinse dishes first because it does not get them clean. I believe the problem is in their effort to save energy and water. The spray arms have very few holes and they are so small they are worthless. If I could get new arms with larger and more holes, I would.

KitchenAid dishwasher kud530fxss4 constant repair. Thermocouple went out, repairman replaced. 6 month later out again. Replaced with modification recommends by manufacturer. 7 months later out again. Replaced again. Now circuit board fried. Appliance is not worth the price. I have had dishwashers costing half as much last years. Will never buy KitchenAid again. Dishwasher is 4 years old and going to the trash bin.

This piece of junk was useless. Was breaking down within 2 years. Motor broke down after 1.5 years. $500 repair. Following year, top basket broke down and needed replacement. $170 repair. Nothing covered by the company at all. Wonder what will be next. My last dishwasher (different brand) worked for 8 years with no issues. Almost $700 in repairs within 3 years is unacceptable. I feel cheated by this company.

We too remodeled our kitchen 2 years ago and replace our 7-year old Kenmore dishwasher (which still worked fine) with a KitchenAid dishwasher. It actually cleans fine but the rack system is cheap and I have now ordered parts to replace the rack adjuster for the second time. I replaced it myself last time and it wasnt hard but I dont feel I should be having these problems when the machine is only 2 years old. Probably will not go back to KA when its time to replace this machine.

I purchased a KitchenAid dishwasher (KUDP02FSPA3) for my new home. We moved in December of 2007 and by December of 2011 the door to the dishwasher broke. It would no longer spring close. Because this model has the customizable front door to match the cabinets, the door is extremely heavy - heavy enough to kill a small child when the door broke. We immediately removed the cabinet part so that my 12-month-old baby girl would not be harmed or killed by this defect. I called last week to have someone come out and fix my dishwasher door and the cost was $164. Now that I am doing the research online, I see this is a common problem with this dishwasher model. Why does KitchenAid continue to sell a product that has a defect which could kill a small child? Why did we have to pay $164 to fix this common problem? Is KitchenAid waiting for the defect to actually kill a small child before coming up with a permanent solution to the problem?

Upper rack was over designed with too many moving features causing inherent weaknesses in plastic components. One year after use started the first plastic tabs started breaking. Without buying a whole new rack there was only one option. Had to figure out stainless steel bolts and nuts to replace broken tabs. Tedious but do-able. I believe most people (probably 95%) do not adjust the racks anyway because they are complicated to adjust. Why build things that break? Just keep it simple! Otherwise this dishwasher works great. It is very quiet and washes well. Clean look. If they would make the upper rack as simple as the bottom rack it would be bullet proof. But no, the Kitchenaid engineers and marketing people had to complicate it by putting in breakable features most people do not use. Thanks for messing up an otherwise great product. Now figuring out my fourth set of bolts to keep the upper rack in place and gliding like it should.

My KitchenAid dishwasher KUDS35FX is 18 months old and has worked fine up until a few days ago when it just went completely dead. I didnt buy the extended warranty because I think they are a ripoff. I immediately started looking online for possible causes and solutions. It quickly became apparent that the problem was the thermal fuse. I called KitchenAid customer service 3 times, trying to get them to give me some help and what I got was ticked off. The first thing they told me was that I need to make sure and run hot water into the sink before starting the dishwasher, because the thermal fuse was overworked trying to get to the optimal temp, in this case when it failed, because I had the dishwasher set to sanitize.My issue is that I almost always start the washer right after dinner when I have finished rinsing off the dishes in hot water. They argued that the water needed to be 105, and I asked who in hell stands at the sink with a thermometer checking water temps? Why would they use such cheap and flimsy parts on a machine that I spent close to $900 on? If theres a sanitize feature, why do I have to worry that its going to wreck my machine? Next, they asked what temp my hot water heater is set at and did I know it was supposed to be 120. I said thats right where mine is. Then they suggested I could still spend $250 for their extended warranty and my repair would be covered. They refused to acknowledge that they are fully aware of these defects and refuse to make good on them. It is their cheap design and my tough luck. I called for repairs from the business that I bought the machine from and the tech told us that there is a harness kit for the wiring to keep it stable that KitchenAid came up with, because the connections would become loose from vibration, thus burn out the fuse when it became stressed. So they know they have a problem and they created a fix for it, but dont just fix it on their dime. They expect the consumer to do it. The service call and part cost me $170. I dont have money to waste on this ripoff.

After using the Kitchenaid Smart Oven Plus powered attachments I found the following flaws: 1)Steamer attachment - Steam will escape and cause the oven to shut down. The only way to reset it is to let the steam completely out and turn off your circuit breaker. Kitchenaid did not design the control panel to be steam proof so you cant use this attachment without issues. They do have the ability to do this but wont respond. 2) Grill - You cannot set the attachment beyond a certain temperature so you cant grill like you can on an outside BBQ. 3) Baking Stone - It is difficult to clean if anything gets stuck on it. Again, your temperature for this attachment is limited so you cant bake a good pizza.4) The temperature is lower than indicated, especially in the lower part of the oven. When the oven reports the temperature to be ready, you need to wait an additional 15 minutes for this to take place. Calibration is a joke.

I dont have to rinse the dishes and they come out sparkling clean and dried. We can sit in the kitchen and hardly know it is running. Its the best one I have ever had. Would recommend it over and over. You might have to pay a little more, we did but it was worth it.

I purchased this dishwasher about 5 years old based on the BEST BUY rating from Consumer Reports. What a mistake. I have had at least 4 issues with the left side of the top rack coming off the rails or leaning which causes the dishwasher not to start. The first time it happening the dishwasher was under warranty and the service guy said that this happens often with this model. Why has KitchenAid not recalled this machine?