Original manual says, Do not wash or spin water proof clothes. Literature Update: Do not wash or spin any item labeled or known to be water-proof or water-resistant, even if the product care label on the item permits machine washing. Failure to follow these instructions could result in bodily injury, severe damage to your laundry, your washer and/or property damage as a result of abnormal vibration of the washer. Examples of water-proof or water-resistant items include certain mattress pads, mattress covers, rain gear, camping gear, skiing apparel, outdoor gear and similar items.I contacted LG and they informed me that it is all legal and there is nothing they are going to do to help me wash my water resistant clothing. Of course, this is after speaking with several reps and getting the runaround, playing stupid, not understanding that water proof and water resistant are different, and outright telling me that this is all in the original manual. I had to email a copy of the page in question for LG rep to tell me that yes, they have changed specs on the washer but they are legally allowed to change it and there is nothing I can do about it. Specs are supposedly listed and changed on LG website and it is all legal to change it after sale of a product. I have read the whole manual and LG rep has pointed me to the exact page they claimed at first this information was to be found.

We bought an LG freezer on the bottom french door refrigerator a couple of years ago. One year later, the computer board went out. It wasnt in the warranty. We had to pay for a new computer board. We had to spend a great deal of money for ice in the ice chest to keep things from spoiling. That went on for 3 weeks until the new board arrived. The LG stopped working again soon after. We had to buy a new one, this time, a Maytag. It was bought Oct. 28 and today, the freezer stopped working. Now it has started up again. Very strange. We had given our 15 year old Whirlpool refrigerator to our daughter when we bought the LG and that old Whirlpool is still working like a charm. Thats because it has no computer board on the back! Why on earth do name brand companies compromise their name by manufacturing these inferior products now and use a computer board? They take no pride in their name. Their refrigerators are made in Korea, not the US, and are made to be disposable. Never mind the expense to the consumer. Can anyone tell me why there has to be computer boards to run a refrigerator? They are never reliable. I would love to bring a class action lawsuit to manufacturers of these appliances and computer boards, but dont know where to start. I am sure everything is made in Korea. Shame on all those manufacturers!

At just under three years of being in service this model (31925ST) requires significant repairs that are of course not covered by warranty. I have utilized the poorly written troubleshooting guide with no remedy. This refrigerator sounds as though a helicopter is running in my kitchen! I guess I should not be surprised. I also purchased a dishwasher from LG and a range from LG at the same time - all have had issues that are dismissed as cosmetic items like the stove knobs melting, the plastic calibration strip off or the dishwasher rack that does not remain in position. I will go back to GE! The stainless steel on LG is so thin that by looking at it wrong it seems to dent!

Ive had this fridge for over 3 years and it finally stopped cooling and making ice in April. LG has sent out 3 different technicians to repair it but none of them seems to know what is wrong with it. One tech said the issue was with the compressor, they ordered the part, when the tech came to install the new compressor he said there is nothing wrong with the compressor. It is the motherboard that went out. He returned to install the new motherboard and it is still not working. There is an issue with this particular fridge based on all the reviews Ive seen online. They need to do a recall on this fridge since it is a manufacturing issue and replace all those fridges that people are issues with. I am still waiting for my issue to be resolved.

Purchased refrigerator 3 years ago and came home 2 1/2 weeks ago to find that everything had defrosted. Was told it was a sealed system failure and since then havent been able to get it fixed in a timely manner. Have been told it could take weeks to get a technician out to fix the issue because there are not a lot of places that fix sealed systems. LG refuses to replace refrigerator. I have called around to appliance repair centers and was told to throw it out because to fix a sealed system cost just as much as a new refrigerator. The people that I spoke with at LG were pleasant enough but could care less about customer satisfaction.

We purchased an LG front loading washer, WM2101H, almost 3 years ago. I thought the bad smells from the washer was our water (we have hard public well water). Reading the reviews, I can see I was mistaken. Just recently our washer stopped spinning. We called out a repairman who told us that is would cost $850 to repair and oh, by the way, only $205 is covered under warranty. It wasnt just one thing. It was the seal that broke which caused the motor to get wet? I dont remember exactly the chain of events. I was in stun mode when I talked to the repairman. He said that the washer does really bad with hard water and water softener. Funny, they never told us that when we bought the thing. Im pretty upset! We only paid less than $800 for the washer to begin with. I will never buy anything LG again!

We got a Front Loader washing machine and dryer from LG in May 2017. Since day one I saw that my cloth are not clean. I tried bulky, heavy and extra water, but my cloth are only partially wet. LG claimed that I dont know how to wash since it is an high efficiency machine. I had Front loading machines since 20 years. A technician came out and mentioned that he hears that a lot and we should add water. LG drags it out.

We purchased a brand new LG washer and dryer in May 2013. Last week the washer stopped working and gave us an OE error. After the repairman came yesterday (Tuesday), we have to wait ANOTHER week for pump that was broken. I have been to the laundromat this morning to the tune of $20 to wash and dry clothes, not to mention the time wasted sitting there. These are precisely the reasons why we wanted a reliable washer and dryer. I am buying new kitchen appliances (microwave, stove, dishwasher, and refrigerator) this summer. I WILL NOT buy LG appliance again. The reliability is terrible!!!

LG Fridge model #LMXS2762S/00 purchased from Best Buy. $1700 down the drain delivered on Nov 8, 2015 started with the ice machine then the freezer then the fridge. I lost approximately $800 in groceries and have been calling and complain for weeks. Keep in mind I have children and have been having to feed them crap or forced to go to the store load them up every day in order to eat healthy. They have sent a guy out a few times and still nothing is getting fixed. I have seen lot of bad reviews and am suggesting a class action lawsuit again like the one that started against them in 2012. If you would like to join against them please let me know by emailing **. Lets hold them responsible for their faulty products. Now they are saying they cant have someone out until the 8th of March and it broke on the day before the Super Bowl.

Purchased LG LDC22720ST/03 refrigerator in October 2010. The icemaker in the freezer has been replaced three times. The product is designed poorly and does not last for 1 year. The appliance repair company says that LG has not made a new icemaker to replace this defective design. The new icemakers are costly and the company needs to correct this defective product. Very unhappy with icemaker!

When I decided to purchase this washer, I chose LG expecting to be dealing with one of the top corporations in electronics. What a disappointment! On trying to have it repaired - error message indicating the machine is not draining - I contacted you asking for a local authorized dealer. I was given the name of RISING SERVING SOLUTIONS whom I contacted and got an appointment for a WEEK LATER. So far, after 3 visits of their technician who changed the drain motor twice, the brain of the machine and having paid $390 for the repair, I continue to have the same exact problem. On my last conversation with the technician he alleged that the problem is with the drain hose/pipe.Although Im not knowledgeable on the subject this explanation makes no sense, since the machine drains water properly on the wash and rinse cycles, presenting the problem only on the spin going on to dry cycle. Calling twice and speaking to your supervisors at customer service led nowhere. What to do next?

I have an LG refrigerator, model # LFC2576OTT. I opened the doors to get a drink in the morning to notice that the unit was so hot. The plastic that connects the module to the inner roof (on the inside) had melted like string cheese. And lights were brown and burnt looking. It also smelled like melted plastic and electrical fire or burning wires. I just thank God that we hadnt left to go out of town yet, because the underside of the cabinet and the top of the fridge were too hot to touch. I fear it may have caught on fire. It was so hot on the top level of our fridge that the metal rings of some of our canned goods had resealed! We lost all our food and canned goods. We had already (one year prior) established a complaint about the product due to poor plastic construction of door handle hinges. After looking on-line, I saw that both of these are common problems with these refrigerators. LG should recall these refrigerators before someone gets hurt. Please someone do a class action suit, because it is apparent to me that LG is not going to take responsibility for their faulty products.

I would give 0 stars! I have to get rid of the LG Tromm. It’s only 5 years old. It has bad odor and leaking door gasket. I bought this machine for the capacity and efficiency. Now it is costing me time and money due to the high maintenance of cleaning the washer so it will clean the clothes. The smell is unbearable. It’s got to go.

I havent had my top loader for 4 years yet and this is the 3rd time its broke. I got it at Best Buy and the first time it broke they wouldnt stand behind it all. I didnt purchase the extended warranty because I figured it should last for more than 2 yrs, you would have thought! I spent 800.00 dollars on a machine I thought would last me. Im not made of money so my hard earned money was thrown in the wind. NOW after over 2 weeks of waiting on it to be fixed, THE PART THEY SENT WAS WRONG!!! So now I get to wait again. I WILL NOT recommend this company or Best Buy to anyone. I have called LG and complained many times. The only thing I got out of it was this time they gave me an APM#. I want a new washer. This is a lemon in my books.

I have been looking for a new refrigerator/freezer unit for some time in anticipation in placing it in our new house. This unit fulfills all of our needs, it allows my wife to look in the freezer and look at everything at a glance instead of searching like she had to in our old one. The refrigerator portion is much more spacious and we have yet to fill it up yet. What I like is the ice and water dispenser on the outside of the unit, it is able to take my water bottles with room to spare instead of angling them in and getting ice and water all over the place.

We have now replaced both the main board and control board on our LG front load washer all within 8 months. The cost now equals what we paid for the washer. We are not happy! The service repairman informed me that we needed to put a surge protector on the machine. He used to work for the manufacturer! Where in the manual is that mentioned? For only $5.00, we could have saved well over $1,000 for replacement and service. Why is this not told to the consumer when the machine was purchased? Has anyone else experienced this? Were you told to plug in a surge protector?

I chose to purchase LG because I love LG products. They were the first to be innovative in my eyes and expanded theirs products from phones to refrigerators. Their designs always look so modern and sleek unlike other brands. I loved how big the refrigerator was and how many things you can fit inside and still have space. Also its reliable and lasts and look nice. Easy to move and assemble and everything like that. Also looks great with my decor. But I dislike the price of the refrigerator, it seems to me like it wasnt really worth the price that I had paid. I feel like it should include more things and maybe more shelves but works like it should and gets the job done.

We moved into our new home this past year and purchased all new LG appliances. Within about a month after we purchased our stove, we had problems with the main board, and it was replaced without a problem. At the end of May, we started having problems with our refrigerator. It began making loud noises and then shutting itself off. We contacted the company to arrange the repair, and the repairman scheduled a call for the end of the week. When the repairman didnt show, we called the service. We were told, at first, that someone would be there, and then we were told that we were never put on the schedule. A service man ended up stopping by and told us that the problem is also the main board. It is a common problem that he works on all the time. He continued to tell us that LG was a very poor product, and we shouldnt have purchased it because of all the problems he addresses with them. He said he would order the part and let us know when it came in. The following week, he told us mid-week that he ordered the part and was waiting for it. By the following Monday, my daughter became ill with the symptoms of food poisoning. I contacted LG again to complain and was told they would replace the unit with a new or upgraded model. The representative named Isla took my information and informed me it would be processed within business days as soon as they received a copy of our receipt. I uploaded the receipt and called them back. I was informed that they had received the receipt, and it would be sent to the replacement division who would call me back. Yesterday (5 days later), I called LG and the representative didnt seem to know what was going on so I requested to speak with a supervisor. I then talked to Sherry, who was actually nice and tried to be understanding. She told me that the person I talked to on Monday didnt do anything with the case and was not authorized to promise us anything. She said she would do what she could, but it was up to the Replacement Division to determine what would happen. After being on the phone with her for another hour and breaking down in tears over the frustration of dealing with them on this, she researched our case and assured me that she had sent it to the Replacement Division. A representative named Kim would contact me that afternoon. She also told me that if I didnt hear anything by 4:30 Central time, I should call them back as their day ended at 5:00 Central time. That would give Kim time to talk to me on the status. When I called back, I talked to a person named Courtney and asked to speak with a supervisor. She informed me that the supervisor was away from his desk. I asked her to either find him or allow me to stay on the phone until he returned. She refused and said the only options I had were to either leave a voice message or she would email him. I informed her that after my experience, I didnt trust them to get back to me. I wanted to speak to him immediately, which I was refused. Eventually, I agreed to have her email him with a copy sent to me, and she put me on hold. I was then connected with Kim, who was completely rude, and told me that they were not going to replace the unit. They were going to issue us a refund of the appliance, and that the paper work would be sent to us on Monday because the end of the day was in 12 minutes. She wouldnt bother to do anything that close to closing. She then told me it would take another week to process the paper work, send it to accounting and then eventually, they would issue us a check. If we are lucky, maybe in two more weeks. As far as the refrigerator is concerned, they dont want it back so we have to also figure out how to dispose of it. So now, we have a bad refrigerator that we cant use. The customer service department has been unprofessional AND irresponsible in handling our case, and we have no immediate resolution in sight. It is unacceptable that customers are being treated this way.

We bought an LG French door refrigerator in late 2017 and it worked without too many major issues, until October of 2020. In October, it suddenly stopped cooling. We called LG to have repairs made under the 3 year warranty. After many delays, they found a repair company in our area to come out to do the repair. They said it was the compressor, ordered a new one and replaced it. The refrigerator still doesnt work. We have been without a refrigerator now for over two months (for a four person household). I have called LG nearly every day, for the past 6 weeks. I have been elevated to the Executive Service response team. What a joke. I receive a different answer every time I call. After about a month of trying to find an authorized repair person to look at the refrigerator again, LG finally agreed to simply submit a claim for Alternate resolution; i.e. replacing the refrigerator. The claim has been submitted now at least 4 times; there is still no decision on whether or not they will honor our warranty. Every time I call (nearly every day now) I am provided with another excuse as to why there is no decision. This has been the worst consumer experience of my life.

Purchased an LG (LDF7561ST) dishwasher about a month ago. Had a really bad toxic smell while it was running. Had to turn it off & open the windows. The toxic smell was actually burning my eyes & making me nauseous. I was also concerned about IT BEING a fire hazard. I ran it again the next day (with the windows opened), the smell was there again, but this time I ran the full cycle. The smell became more intense. The dishes didnt dry well and the next day after that, the inside of the dishwasher was still wet.I was thankful I purchase the dishwasher from PC Richards because after I refused to get it fix, they took it away and said I could purchase a different washer. Liking all the features the LG has & thinking the dishwasher had a defect, ON MAY 2, I asked for the same LG dishwasher AND ENDED UP WITH THE SAME TOXIC SMELL AND DISHES WERE STILL SLIGHTLY WET. On May 5, I called PC Richards & complained again. This dishwasher is nothing but a headache! I will never purchase a LG dishwasher again!!!!

After just 1.5 years, my dishwasher control panel developed a large crack that is preventing it from starting. This is a known problem with LG dishwashers. I was shocked that LG would not authorize a replacement panel. Their view is that this is my problem and I am on my own. I had purchased a suite of appliances and feel they should provide better customer service.

We bought a LG refrigerator from Sears in late 2015. It was a top of the line double door and cost approximately 3000.00 dollars. It quit within the first year and was repaired. It quit again the second and during the third year it has broken down twice. Every repairman that has worked on this refrigerator tells us that it is well known that this LG model has design defects. We have contacted SEARS and been told to go to LG. LG has been unresponsive and continue to tell us that they will fix refrigerator. This has meant countless service sessions where they replace various parts and the refrigerator works for weeks and then quits again. We have lost hundreds of dollars of spoiled food and lost time waiting on repairmen. The repair company contracted with LG here in San Diego has very poor reviews and the service is poor. LG is obviously hoping to wear the consumer down by dragging out any possible settlement. DO not buy LG products. This is an irresponsible company with defective products that has no concern for their consumers. Worst product and product service I have ever experienced. I have never written a review before but felt compelled to weigh in on this company.

We bought a new LG kitchen pkg when we built our home. We have had nothing but trouble with our stove and LG has not stepped up to make it safe. One burner has gone out numerous times pushing propane in our home. Weve spent hours on this issue and now the one burner doesnt work. Very disappointed in this stove and LG as a company.

LG Washer/Dryer unit. Noticed water on floor, thought it was the washer. Repairman identified water coming from dryer. He was not able to fix the problem. Might add, weve passed the one yr. warranty and didnt purchase an extended warranty thinking back over 50 yrs of never having to call a W/D repair person. After some personal research discovered the water drain was not connected to the proper reservoir. Never saw a drop of water in the prescribed reservoir which means it was never properly installed at the factory or whatever reason LG can figure who to blame. Theyve given me some repair phone #s. None service our area. Discovered that they have a very narrow presence for repair people. This is a BUYER BEWARE of LG. No service, poor and rude customer service and a phone number with a broken answering string. In the meantime, LG has a duty and a responsibility to mitigate all damages and the Consumer Affairs Division of the State of California needs to look into a company that sells their products without providing a reasonable method of getting repair service. Their star deserves a huge Zero. I bought both items at Home Depot and they could not give me a repair person for LG. Right now were stuck with having an expensive dryer that doesnt work. Carting a basket of wet laundry to dry outside is a huge inconvenience for an 80 yr. old.

Purchased counter-depth fridge in 9/2016. Compressor failed 10/2018. Repaired under warranty. Fridge failed again in 9/2019. Waited 10 days for certified repairman. Fridge failed again in 3 days. Waiting for LG to settle with us. Last heard from them 17 October.

Updated on 08/23/2019: Hi this is third review about the same issue I have been having for 6 months in that LG is not fixing the brand new refrigerator that only worked for two weeks. I have been trying for 6 months for someone to show up to fix it. They then sent me an email a month ago saying they would call me to arrange a time to replace it. They didnt call. Another technician was scheduled to come. This would be the 19th appointment I have had with them and none they have shown up to. I just received another text saying that my appointment is cancelled and LG are doing absolutely nothing to honor my warranty with them in rectifying the situation. I can not say enough to never buy anything from LG.Updated on 08/14/2019: 2nd time I am writing about useless LG. I bought a brand new refrigerator. It broke after two weeks of owning it. 6 months has passed. They use A&E Factory as technicians. A&E have cancelled on me 17 times leaving me to wait at home for them and then either not calling at all or they text 30 mins before the end time. LG contacted me after I wrote my first bad review saying they would replace it. This was a month ago and now they have disappeared. Do not buy LG, the product breaks; the company is dishonest, they do nothing to help, they lie and do not follow the warranty. I am still stuck with a broken fridge with no help whatsoever. I never write reviews. I am so upset and angry about this situation I had to write this so no one else goes through what I am right now. I am utterly stranded and at the mercy of the technicians never showing up and LG doing nothing to rectify the situation. Absolutely disgusting.Original Review: Your freezer broke within two weeks of me owning the refrigerator. I have been waiting 12 weeks for someone to come and fix it. Your service provider in my area has cancelled and not shown up to any of the appointments that have been set. I will never ever ever buy an LG product ever again and I am telling every single person I know and all those that follow me on social media, on Yelp and Google and all sites to share my advice of never buying any LG products. I am disgusted with your company and disgusted I have been offered no compensation for this situation.

We have a WM2301HS bought in Sept 2010 and after a few months, we noticed that the are grease-like stains on some of the clothes, but not all the time. It is a pain to get those stains out. Some comments suggested the contents of the laundry are to blame, but judging from the complaints, we are not alone. Did anyone get this solved? All in all, this machine works great (and looks good). The only service call (yes, life was not good) we had at the beginning was to put a missing clamp on the bottom drain of the gasket (how could they miss that in assembly?).

I dont care how many times a mo. I run the cleaning cycle, it still smells. My laundry comes out smelly. I leave the door open for up to 2 or 3 hours after I wash, dry the inside around the door. I also drain the drain hose about 4 times a mo. I take the roller jets out like 2 times a mo. and clean them. We have leveled it so much and even put a piece of plywood under it and that didnt help with leveling. This washer is really just a joke.

On July 10, 2016 we purchased an LG refrigerator model # LFX25973D and serial # 602TRRC1Q486. I am disappointed because the product does not work properly. I have contacted LG multiple times and cannot get a satisfactory resolution to our problems. My first contact with LG was to fix an ice maker issue. LG dispatched a repairman on September 27, 2016. They adjusted the temperature and checked the ice chute, but this did not solve the issue so I called them and they came back out on 10/5/16. We had to call LG back to reschedule another repair order and the repairman was dispatched again on 10/18/16. They ordered 2 parts for the refrigerator, a dispenser ice door and a dispenser motor. The motor was shipped, but the ice door was not available at the time. We waited a couple of weeks and had not heard back from LG so we called them again and told them the work had not been completed due to not having the parts requested. They told us they would reissue another work order. We were expecting the same company to come back out but several days later a different company called to schedule an appointment and they came out on 11/25/16 and determined that they needed to replace the left door. The door was ordered and they came back out on 12/7/16 to do the warranty work.Around the end of December during the Christmas holiday the ice maker started acting up again and due to the holiday activities we held off calling LG until after the first of the year. During the 1st week of January we noticed that ice was starting to form on food in the refrigerator so we called LG again and told them that the ice maker was still not working properly and that there was another issue with food freezing in the refrigerator. We were told to adjust the temperature up in the refrigerator a little to avoid freezing and that someone would be dispatched for the ice maker again. We were getting frustrated at this point and requested that we get a replacement, however we were told that was not an option and that they needed to try to repair not replace the appliance. Each time we had to call there was a 3-5 day period of time to schedule the appointment and then another 3-5 days if parts were ordered, but this particular time we had not heard from a repairman for almost 2 weeks so we called the repair company to see if a work order had been scheduled and they told me that it had not. We called LG again to find out what the holdup was and we were informed that no work order had been scheduled and they would issue one, but it would take another 3-5 days to get it scheduled. I let them know that the refrigerator was not working at all and we lost all the food in our refrigerator due to freezing, including the new water filter that we just installed. LG did send me 2 new water filters to replace the cracked one. On February 3, 2017 we received a call from the 3rd different appliance repair company to come out and look at the refrigerator. When he arrived I told him all the issues we had been having and he determined that it needed a new main board to fix the issue of the temperature in the refrigerator and noted that the sensor was not replaceable. He did not look at the ice maker and said all ice makers have issues with ice freezing together and that I should just periodically open the ice door and shake the tray. He came back out on February 8, 2017 and installed the main board and informed me that if this didnt fix the problem not to call him again because he would not know what else to do. We set a bowl of water in the refrigerator just to check it out and it was frozen in the morning so I called LG again and was told they would schedule another repair order. Once again I asked if they could just give us a replacement instead of trying to fix this appliance as I had no confidence that this appliance would ever be fixed and that I had no intentions of paying for service calls after my warranty expired in about 5 months. Once again I was informed that this was not an option and that they needed to get the repairman on the phone with their field technicians to solve the problem. On February 14, 2017 the 4th different repairman was sent to look at our refrigerator. This time they took the refrigerator apart and at first told me that he felt like it could not be fixed. He said that the damper was staying open allowing the freezer air to reach the refrigerator, but he called LGs Field Support and they supposedly walked him through it and thought that it had fixed the problem. At this point he could not check the ice maker issue since we could not get any water to the door because of the frozen water lines. When he left I put another bowl of water in the refrigerator and several hours later noticed that ice was starting to form in the bowl and that now the refrigerator was showing an error message of F5 on the door. I went online to chat with LG about what the error message was and I was informed that it meant that the freezer sensor was bad and would need repair service. I immediately called LG again and told them that I wanted a refund or a replacement and was put off again. The supervisor told me that if I would hold on she would contact the repairman. When she came back online with me she told me that the repairman couldnt find anything wrong with my unit, we called her out on this and said, One of you is lying to us, because he was here for about 3 hours and thoroughly discussed all the issues he saw. Then she said that he didnt find anything that needed parts replaced and that she had dispatched him to come back out first thing in the morning of the 15th to address the error message. I was expecting a call the next day, but never received one so I called the repairman myself and he told me that he had not been dispatched yet. He asked me if I wanted him to come by to look at it and I told him with all the issues that weve had with LG that without a work order not to come.I called LG back and told them once again that a work order that was supposed to have been issued was not and that I was not interested in any more service calls and that I wanted a replacement. I was once again told that it wasnt an option so I informed the supervisor that their warranty said repair or replace and that after 8 service calls and fooling around with this issue since September that I felt like we had given LG ample opportunity to repair our refrigerator. I closed our conversation by letting her know that if they were not going to replace the refrigerator that I would seek resolution through the court system.On 2/15/17 I spoke with an executive supervisor at LG to let them know that I had filed the suit because I had not received any satisfaction from LGs Customer Service Department. She sent me a link so I could send her a copy of my receipt which I did thinking that maybe she would take care of replacing the appliance and I would drop the lawsuit, however we have had no further communications to this point.

It simply just cleans clothes, doesn’t get stains out, doesn’t do any thing specific, and I’m short at a normal 5 ft. So the tub is a bit of a struggle to get into. So really other than the Oxi Sanitize which by the way takes 2 hours or some closely equivalent the washer is a plain Jane overly machine.

Sadly, a new dryer that had to be serviced 3 times within a year. Clothes continue to come out damp, an internal rattling noise which is loud, and a lint catcher that destroys clothes. I am quite sad. :(

Purchased the LG Direct drive dishwasher. Stainless steel with all the bells and whistles. 1 year after purchase, I received an error code on the machine, stating its retaining water/moisture. Called LG Customer service provider. They walked me through the steps to fix this issue. Two weeks after this issue the machine made some very loud noises, along with showing another code. This time it was the motor that had gone out on it. I was told I needed to send receipt, as I refused to pay for service. Keep in mind it had water issues already. So I sent the receipt, and they fought me, along with denying my claim. It didnt stop there. I finally got someone out here from LG to fix for free, after a lot of time on the phone, and no use of dishwasher for 2 weeks. The repair man came out. He was very rude. Along with tipping dishwasher and spilling water all over new floor.Well my problems did not stop there. Its only been 2 weeks since fixed, and its showing the error code for water /moisture again. Little did we know the first error code was leaking water under my new floor. Ive called LG Customer service again and got the run around. The service rep also told me this is a known fact about the machine, and there have been issues with it. Its been 3 days and no one has reached out. But heres the worst part of all this. My floor has now been tore up, and restoration has come out due to the known issues, and all the water that has leaked out under my floor. My homeowners now has to get rid of water and replace the whole floor. My machine still sits in kitchen broke and not usable. PLEASE DO NOT PURCHASE THIS UNIT.

The LG microwave (MW MC7688) was purchased by me on 30.11.2008. On 21.08.2012, we went for AMC, which is from 21.08.2012 to 20.08.2013. Some of the parts were not functioning so we lodged the following complaints: RNA ** dated 19.01.2013, RNA ** dated 23.01.2013, and RNA ** dated 31.01.2013. The service technician visited and verified the oven. He confirmed that one part is to be replaced, but that part is not available as the company has stopped manufacturing that model. Subsequently, Mr. ** called on 09.02.2013, and confirmed that the model is out of stock, and that the company will pay back 15% of the purchase cost. Then we spoke to Mr. Manish ** on **. He conveyed point blank and asked us to do whatever we want, but we will get only 15% of the purchase price. The purchase price was Rs. 8,499/- and 15% comes to Rs.1,275/-; whereas, we have already paid Rs. 815/- for the AMC cost.Is it our problem that the company has stopped production? If that is the case, then why was AMC taken? We need the part to be replaced or a replacement of a new oven.

I have had my LG range for a week and used the oven approx 4 times. I pre-heated the oven to 350 and the interior glass shattered. LG has not committed to how they intend to address this problem. They certainly are not offering to replace my week old purchase!

We have a 4 year old side by side LG refrigerator. Ever since last year the right side of the ice cube department completely freezes up and it makes it impossible to distribute cubes down tray. We change our filters every 6 months. For days we have put microwave hot rags down the right side of the cube holder to soften the cube holder so that we are able to move the tray holder out. This is very frustrating because we host a lot of parties and have to buy ice. The refrigerator is 41 degrees and the freezer is -2. Please help.

Will never ever purchase another LG appliance. Immediately, within 6 months, had to have the freezer door replaced because it froze up. Thankfully it was still under warranty. Within the next year.. ice maker continues to freeze up and unable to remove ice box. So sorry - not under warranty. Thankfully we were able to dislodge the ice maker and it functioned again for almost 6 months. Again - frozen/locked up and unable to remove the ice reservoir the 2nd time. Cheap products and no customer support.

I love LG products. The microwave works and looks great. I just dont understand why they have to charge so much money for them. I wouldnt recommend buying an LG product right away when it comes out. Wait for them to go on sale. Youll be glad you did.

I purchased this LG French Door 28 cu ft Refrigerator Model # LMX28988SW on 3/10/2011 and was delivered and setup from Best Buy on 3/28/2011. Was told this is the best fridge on the market... It cost almost $2600, but I wanted something that would last. Boy, that sure didnt happen... Not quite 7 years later my freezer and icemaker both stopped working. The ice maker needed replacement just a few months after purchase and now it failed again. Im sure its somehow related to the freezer no longer freezing things. I have an International Harvester refrigerator in my barn that was purchased by my parents in 1950 and it still works fine. How discouraging that this LG fridge has already puked out.

I bought an LG microwave and 1 year later the handle broke. They came out and replaced it. Then 6 months later, the glass fell. They came out and fixed it. Then the 2 months the heating gauge didnt work. Someone came out again. Why is it that this expensive microwave keeps having issues and the warranty is only for 1 year! After all repairs, I still have problems with the plastic inter parts breaking. Whats with LG product?

LG refrigerator model #LRBN-2051. Plastic parts breaking - door bins 3, handle and 2 rails. I feel the plastic is cheap and to build a solid refrigerator that is supposed to last longer than 2 to 5 years, this should not have happened. I would never buy another LG product.

I went for brand name and would have chose otherwise could I do it again. I have always trusted LG products but the fridge was somewhat of a disappointment compared to other products. The shelving was too close together and didnt hold up well, was often difficult to change the shelves because the metal would catch on the sides and stick. The crisper drawers would often stick and the plastic was cheaply made. But I like the size and location of the freezer, space inside the lower area. A shelf on the door that provided an area to put the milk. There was an area to put eggs without the carton and the crisper drawers were clear.

The price of the refrigerators was too high and didnt have that much time or money. Lg is a reliable refrigerator and the price was just right for us and the company. It was a side by side, lots of room, worked great. Lasted while even though we got it second hand, also the freezer was on bottom and I loved being able to just slide open it. Just slide open, toss what needs to go in and slide shut so convention, and reliable. However, Ive had filter problems.

I am so far pleased w/ my new refrigerator, but getting the right help for a replacement part has been extensive and frustrating. Fridge under warranty. Needed to order new tempered glass shelf for my model fridge. First time - Sent the wrong part. Glass is correct width but 2.5 too long. Called again. Second Time - Sent entirely wrong part. Third time - Looked online at blown out version of parts while on phone with Customer Service. They sent the wrong part again, but same part as first attempt. Each time the Model number was verified having taken a picture of sticker on inside of fridge. Clearly the part # is mislabeled. Now they are asking me to wait 3-5 more days to get a call to schedule an in-home visit. Offered to send picture of parts and how tempered glass shelf is too long. No, once the order was put in process by supervisor for technician there is nothing else to do but wait.ON ANOTHER NOTE: Im from Maine. Fridge purchased in Maine. Maine has Consumer Goods And Maine Express And Implied Warranty Laws. I do not know about other states, but is worth a look. In Maine regardless of what warranty the retailer or manufacturer gives, Maine law gives consumers a 4-year warranty and the Retailer is who is responsible and who you deal with, not the manufacturer. So when offered the 3-yr warranty, I say, No thanks, because Im covered by Maine Law for the 4 years.

My 2.5 year old LG refrigerator Model LFX 25978ST/00 stopped working--first ice machine failed, then freezer and then finally entire fridge--lost all my food. Called an appliance repair and they tried replacing a $150 motherboard they tested and determined had failed. That did not fix the problem. Conclusion was the compressor was also failed. LG guarantees its compressor for 10 years, BUT, only deals with certain repair centers, so I was already out $200 and needed to call one of only two LG-affiliated centers in my area. One quoted me 2300 for labor and said the repairs rarely last and I should just buy a new fridge. Another quoted me 300 for labor, but demanded an advance before scheduling the repair and said that ordering the part and scheduling could take up to 2-3 weeks. What is obvious, having read MANY similar accounts, is there needs to be a class action lawsuit against LG. Furthermore, there needs to be much more attention to quality control, parts have to be made to last longer and all of us are going to have to pay more for our appliances and/or those profiting at the upper echelons of these companies are going to have to share the spoils with their workers to fabricate better products. My GE fridge bought in 1980, lasted 30 years. Should have had it repaired and paid the price for higher electricity vs tossing three refrigerators in a landfill that are energy efficient but, doing nothing other than cluttering the earth.

I bought my LG French door side by side unit LMXC23746 in 2016 and now after 21 months it stopped cooling. LGs authorized repair guys checked it out, and as they were suspecting (1) the compressor is bad!!! and (2) the sealed unit is leaking!!! Parts are on order and no ETA on when it will be available. Meanwhile get used to living without a refrigerator! As I am reading this seems to be a common problem on recent LG refrigerators. I paid 3 grands for this high-end LG unit and looks like it was a BIG MISTAKE! Never LG again! Not sure if we can sue them for common failure based on the common occurrence!

We purchased our LG top loading washing machine back in 2010 from Sears. Almost from the beginning, we were experiencing some very high speed spinning products. After numerous complaints that never amounted to anything, last year 2013 LG sent a notice about reprogramming their computer system in this machine. That changed all the settings, times, etc but did nothing to the UE message we were receiving on the machine which meant an uneven load. Two weeks ago, Nov. 6th, 2014, a new stator for the motor was shipped to us by LG to be installed free of charge by Sears and that did not fix the UE problem.Yesterday 11/25/14, the same Sears technician came to the house and told us we needed to change a sensor and the clutch assembly at a cost to us of $703.20. Today, 11/26/14, I contacted LG and they told me it was not their problem. And I told them I would get an attorney and they said go ahead. I will never purchases another LG product again because they do not stand by their product especially when they are wrong.

Our $3000.00 LG refrigerator (lfxc24726s/02) started having problems just after the warranty expired in January 2017 and between waiting 3 months for parts then another two weeks because part replaced did not work and a day later the door is now leaking water. Called LG to voice our concerns with their quality and mentioning I have all LG appliances in the kitchen they dont really care. If you are in the market for a refrigerator avoid LG all together. Many more choices and better quality at this price range!

I have an LG front load dryer (model DLEX3857W). The original dryer lint filter warped, I guess from the heat of the dryer? It would not sit flat, which caused clothes to get caught on the filter, mostly clothes with thin straps, such as camisoles, etc. However, on one cycle, a sleeveless nightgown was caught, which cracked the corner of the filter, as well as a piece of the filter guide. I purchased a new LG lint filter and replaced the broken one, but it never would sit flat where the corner of the guide was rough. Ive had 5 camisoles, 3 nightgowns, and now a fitted sheet destroyed due to being torn when becoming caught and twisting around the raised part of the filter. The material gets wound so tightly that the piece caught just tears off.I made a complaint on the LG website blog, but my entry was declined because I failed to meet posting requirements - I cant figure out what didnt meet, except that the question I asked was based on the fact that I had read several blogs where Kenmores version of the same dryer has had a recall of the due to the same problem, and I asked if there was an LG plan to recall. I have also emailed LG directly, with no response as of yet. There are MULTIPLE complaints online on different blogs, which is where I found a link recommending replacement of all 3 parts - the lint filter, filter guide, and lint filter cover. I found all the parts on Amazon, with more complaints of the same issue. Why should I have to spend $60 for parts that appear to have been a defect from the beginning.

We loved this fridge for about the first 3 months. Then the optional second ice maker that we purchased would take a week to fill. We were told the air temp in AZ was too hot for the fridge to produce ice any faster!! Really, how stupid do you think we are? We have had at least 10 visits to repair this issue and now the upper part of the fridge is fluctuating from 30-42 degrees when set at 37. We are losing food to spoilage and freezing. We are paying for all the spoilage. The battle continues to have this fridge operate as it should. VERY VERY FRUSTRATING. I will not buy LG again.

We have a had our LG washing machine and dryer now for approximately six years. My washing machine decided to break down and we have called several appliance repair shops and none of them want to work on LG. They say trying to get the parts for them is impossible and they are impossible to work on. I finally found one place that is willing to come out and look at it but they are giving me no guarantee. Last month our LG refrigerator had a spring break on the flapper part of the door. We called several appliance repair places. None of them wanted to work on it because it was LG. I finally talked one into coming out because it was only a spring, right? Well they couldn’t just replace the spring. The whole flapper had to be replaced. Much to our surprise the only flapper that was available took six weeks to get to us. And it cost $300 because a little tiny spring broke. Absolutely ridiculous!!!! We will never ever purchase an LG product again.

Purchased French Door LG refrigerator from HH Gregg on 10/12/2016. Easter Sunday the ice maker did not work, the freezer followed. Called LG and was told that our warranty had expired. The warranty only last for one year. They said they would send out a technician on Tuesday. The Tech arrives and said he has to order the part (compressor) which would arrive on Friday. He is off on Saturday and Sunday so he would be back on Monday. The tech said that there are not a lot of tech that work on LG Refrigerators. Something is wrong any time a compressor goes up in less than two years.

I purchased an LG Refrigerator and has had numerous problems with the product. LG trained technicians has visited my house at least twenty visits. I have lost food products countless number of times, lost time off and wages from work and I still have a product that has cost me $27,000 worth of frustrations and disappointments. No one has offered me a replacements, food lost or lost wages nor have anyone ever returned a single phone call.The customer service is simply terrible, the person on the other end of the phone talks to you with little or no respect. I had to tell a gentlemen on the other end, Dont talk to me in that tone of voice. They even told me I had to write a letter to the higher management to further complain for, which made no sense to me when they have my record of complaints in front of them. The refrigerator has had 3 compressors replacements, an ice maker, the entire Freon system w 5 lbs of Freon, the motherboard and God know what else. I can go on and on about my experience with this product but I dont know if it would benefit anyone or even if it will get posted. I can say I wont stop until someone has heard me. Another weekend without a refrigerator!!!

I am on my 2nd washer and still getting the UE error for an unbalanced load. LG will do nothing even though the washer is only 4 months old. I contacted the BBB, So Ill see where I get.

Updated on 11/08/2019: Have had an ongoing problem with a compressor on an LG refrigerator that is 5 years old and no it out. When the service tech came out on 10/24, the unit was eligible to be fixed free of charge, (which they told me would cost hundreds of dollars). When I complained to LG via ConsumerAffairs, they posted this response on 11/07. When I called them today to inquire about getting it fixed free, they said that now that is was November, we no longer qualified since it was now more than 5 years old, (by 7 days since it was manufactured in October of 2014). Why would they tell me this and then recant it? See screenshot below.... Beware of LG Refrigerators and LG in total, I have two of these refrigerators and their TVs.Original Review: The compressor on our LG refrigerator went out after just 5 years, although its under warranty, it doesnt cover Labor which turn out is several hundred dollars. In addition, it takes weeks to get the parts, not fun when your fridge is down for several weeks. I have two LG refrigerators that we spent more than $2,000 for each....terrible investment. Beware of LG refrigerators.

I got my stove 6 months ago and had the same issue as so many others. The stove knobs turn on so easily by accident. Its very dangerous, most times we would know we bumped the knob and just turn it off, but we had one close call when the knob was accidentally turned on and we didnt realize, well one close call was enough for me. Range LG as many others have said “what a waste of time“. So I started online looking for something to protect my family and I. I came across RangeSafe knobs. I saw these safety stove knobs online and while not cheap, it is impossible to turn the knobs on accidentally. For me the price was worth the peace of mind knowing NO MORE ACCIDENTAL KNOB TURNS.

I also purchased an LG front load washer with all the bells and whistles. The first month, it worked fine, then clothes were coming out with holes in them and the color was gray and dingy. I have written at least five letters, and as yet have not received any written response. Upon calling, l was referred to repair or Best Buy. My warranty was not an issue, but l failed to get any results. It has been three years and l as a consumer will never purchase an LG product again. And interestingly enough, on the day it was delivered, the delivery guy stated, Good luck as the machine is a piece of junk. He was absolutely correct.

Oven started smoking from back side close to the wall. Smelt and looked like it could be burning from inside the back of unit. Called LG on Oct 10th. LG sent repair company on Oct 19th, repair men said they had never seen anything like this before. It appeared that the underbelly of the stove had melted something that they could not repair and thought LG would end up replacing the unit. After several calls to LG and them promising to keep in touch by several departments from first call to report the issue to elevated with executive to liability am told the warranty had been voided due to us extinguishing the potential fire in our kitchen. Today is November 12th. Was promised another call on November 9th. Again no response on side of LG.

I have only owned it for two years but Im very happy... it was a gift so I did not have an opportunity to shop for it. But I believe in the integrity of the LG brand over some of the other offerings. I have been happy with the design of the stainless steel unit and how it blends in to my kitchen with other stainless steel appliances. I enjoyed the design of the refrigerator freezer and its many compliments. The deli drawer perfect for small items like yogurt containers and cheese and deli. Had to rearrange the shelving to allow for taller items like milk, juice, ice tea etc. though. I would also improve the freezer compartments with additional shelving.

I have a LG LSXS26326 side by side, not even 3 years old, purchased 3/2015 from Lowes for $1600, 3 weeks ago is not cooling on either side. I called LG direct many times, always getting the runaround. I was given 2 numbers of repair services in my area. I called these numbers 2 days in a row and left messages, with no response. Every service repair company I called in my area said they are not authorized to work on LG sealed system or compressor, since they are under warranty. HomeAdvisor sent a service repair out from SC, Im in NC, 30 minutes and $75 dollars later, I was told it would cost a minimum of $500.00 in labor to fix the problem and maybe parts, since LG customer service is so hard to deal with, like I didnt already know. Repair would need to replace compressor and sealed system and blowing out lines with very expensive gas. I was told parts are still under warranty by LG Direct, but could take 7-10 days to ship out, who knows how long it would take to get them??? Ive lost hundreds in food. My repairman basically told me to go bUy a new refrigerator, he said 85% of the refrigerators they work on are LG, and recommended Whirlpool, Kitchen Aid and/or Maytag as replacements. Very upset that they do not stand behind their products and their customer service has A LOT to desire. Do not buy LG unless you have money to throw away. Im a single mom and this has cut way into our budget. $1600.00 down the drain!!! We had hopes to go on vacation this year, but thanks to LG that wont be happening, having to buy another fridge in such a short period of time, has taken that out of the budget.

Bought my fridge in June of 2014, the freezer stopped working in July or August of 2014. We have had repairmen visit almost weekly for 3 months. Now both the fridge and freezer dont work and I have paid LG service $225 out of pocket to waste my time. When I call, customer service representatives scold me because my fridge is out of warranty and they often disconnect me. The technician told me that a specialist has to deem the fridge not repairable and when I call to ask for a specialist, customer service tells me that all technicians are specialists. They are great at giving the runaround. Customer Service told me I should consider hiring a 3rd party vendor for repair service (and pay them too). I was provided 2 vendor phone numbers. Thats LGs way of saying we stole your money, stop bothering us. LG only sends repair confirmations if you schedule an appointment online. They hide records of follow up visits and there are no records of repair visits scheduled by phone. This makes it difficult to seek recourse through the small claims process which is the intent of withholding documentation.

I believed that LG is one of the best company in the Indian market so I bought LG Washing Machine but before complete 3 years, I got a serious problem with my LG Washing Machine and LG technical engineer said to replace PCB of the machine. He also said that I have to pay for this PCB and I have to pay approx amount is Rs. 4500/-. This is totally not acceptable by me. After all these I have a doubt that my LG Washing Machine is original or duplicate. Is your dealer sold duplicate or not? As per my knowledge washing machine does not have any major problem till 7 to 8 years. It is very serious matter for LG also that LG demands such amount. Can LG give revert for my below queries: -Is my decision to buy LG product is right? -Are you thinking that within such a short time PCB problem is acceptable? -Are you thinking that LG is still a good brand for Washing Machine ?I request you to repair my LG Washing Machine without any charges and prove that LG is best in after sale services. Hope your best support and quick action.

W2277 tromm washer - Pay a premium price for an appliance, then buy an extended warranty to cover the problems in the first couple of years (and there were several), then the whole thing needs to be replaced just before year 5. Now you can go shopping again and repeat the whole process over again. Wash-rinse-repeat. Tub bearing, tub, carrier... I can buy new for the repair cost. Got to spend $150 for the bad news. And I have to have the carcass hauled off.

Cost was the purchase factor. I dont care for the ability on choosing cycles. I look for the material that the tub is made from. Also prefer top load over front load. I will never purchase a Maytag or Sears brand product. For me a lot depends on the amount of attention and service I get with sales rep and delivery. Thats why Sears is dead to me! Top loader LG w/ stainless steel tub/ non stackable - I feel the value of my LG products are in line with the going rate. Cleans well. Dont care for the tangled and knotted clothes at the end of the cycle. Finish quality and look of the appliances all OK.

My dishwasher was brand new when I bought my house in 2017. They did a whole LG kitchen. This is now my nightmare. The dishwasher never worked from the first time I tried it. I called LG who gave me the runaround. I even called Home Depot. More runaround. When LG finally sent someone out this guy was shady and said the dishwasher was dirty. I never saw or heard from him again. Now my compressor in the LG fridge is out after 28 months.

I have a front load LG washing machine that I have only had for 18 months. It started making a loud noise during the spin cycle a few months ago. We called service and they told us to stop using the machine immediately and they would send a service technician. The tech said we need a new tub assembly and it is NOT covered under warranty. It will cost $1100 to get fixed!!! Are you kidding ME??? I paid less than that for the washer 18 months ago! This is absolute BS. How can they NOT back their products after only 18 months. I am putting this POS out on the street and I will NEVER buy another LG product. LG products are garbage!

LG Refrigerator Model#LFX31925ST - Purchased July 2012. First year, this refrigerator was nothing but a joy, no problems. Second year expected to have to change filters, but not the hell I have gone through. A week before my 60th Birthday, heard noise but couldnt locate where it was coming from, moved refrigerator found nothing going on. Day of Birthday Dinner panel goes in rf and ff mode, so Knowing I purchased the extra Service agreement, I called to see if someone could come repair this problem. 24 hrs later part shows up and 7 days later repairman shows up.

Cleans very nicely but is just starting to get noisy. Love the ease of use and the rinsing it spot free. Perfect for a family of 4 but I can see its going to be too large when kids go to college soon. Modern looking, looks up to date. Wish I had gone with the stainless steel finish but that was much more money. I love the dishwasher but sometimes its too large like when the kids go away for weekend with friends.

Our compressor and coil failed on our 4 1/2 year old fridge. We bought the fridge from Lowes Canada with a 4 year extended warranty. About 2 years ago the fridge stopped working, all the food spoiled. We called the repair company and they fixed it. Just recently the fridge died. LG said they would send out a repair person in about a week! All the food spoiled. LG said the repair man would call us to schedule when he would be coming. The day before he was supposed to come, LG cancelled our appointment without telling us and said they need the repair man elsewhere and they would reschedule the appointment for TWO weeks later. Who does that to their customers? We called Lowes and freaked out. They sent over another repairman who said the compressor and coil were pooched. 3 weeks we waited for him to come back to fix it. In the mean time we purchased another fridge to put in the basement so we could get back to normality (not LG Brand). The fridge is fixed with new compressor and coil but the compressor will not stop running. LG and Lowes have both washed their hands and said there is nothing else they can do! I’ll I can hear in my house I’d the constant hum of the fridge all the time. I have never had such a bad experience with LG and Lowes Canada in my life. Too many apologies and no action. Talk is cheap! Stand behind what you build and stand behind what you sell. I am a small business owner and would never treat my customer that way. Brutal. Thinking about legal action to hold these companies accountable.

We bought this refrigerator in Jan 2013 and in less than 3 years, it stopped working. I had Maytag and Kenmore Refrigerators for 12+ years and never had any issues. I talked to the customer service and they want to charge me to fix defective part.

Purchased washer 2012 after meticulous research. Never cleaned clothes. Husband runs every day. Clothes washed every day. Cycle runs 1.5 hrs. Clothes smell. After 2nd 1.5 hr wash same thing. Top of washer is rusting out. Purchased at Lowes on a Lowes account.

Bought LG over the stove microwave on 11/10/20 at Home Depot in Homer Glen, IL. Model LMV2031. Serial 007TAMABC5. Its been running fine, really no problems until last week. When I turn the light on the glass covering the light gets so hot I cant touch. It also make the glass turn table inside the microwave so hot I needed a pot holder to take it out. The whole inside was hot. Im afraid to use it because it might catch on fire. What can be done about this? **

I purchased my refrigerator in February 2017. On May 3, 2019, the refrigerator completely stopped working. A service technician replaced the compressor on May 7th. The refrigerator still would not cool. The service technician returned on May 16th and May 18th. The refrigerator NEVER cooled. Two more service appointments were scheduled. The service technician never showed for those last two appointments. Finally, on May 28, 2017, LG USA agreed to refund part of the purchase price. I have still not received the agreed upon amount. I would NEVER purchase another LG product nor recommend anyone I know to purchase a LG product!

I purchased my washer in 2007 and have been pleased with using it. I am now getting a TE error and I cannot get anyone out that will fix it. I called 2 services and both of them will not even come out to work on it. I had another man come out today and said I need a mother board and he told me they no longer make them??? He said it could be the Thermistor and the part cost $40. Funny, I went online and the cost is $7.00. I have taken the machine apart myself and I am willing to put in my own thermistor but I cannot locate it or find someone at LG to help me. I have been told its in the front which I cannot reach and also told its on the top??? No one will even guarantee they can fix it. LG wants $125 just to come out and service it and there is no guarantee they will fix it. Never again will I purchase a LG.

Purchased 2 new LG dishwashers for my new home from Sears. Both failed completely after approx 16 months within 2 weeks of each other with the same problem. Sears wouldnt send a service man even though I offered to pay for the call knowing they were out of warranty. Too far out of Edmonton was the excuse!! Not too far to deliver the appliances!! Funny how that works.Anyhow both power supplies failed and were replaced with an updated version. Funny that they know the parts are faulty but wont even cover the defective parts under warranty. Both dishwashers still have lots of error codes and fail midway thru cycles more than 50% of the time. No one at LG or Sears seems to care so I guess when they die completely Ill replace them with another brand and thru a retailer other than Sears who will agree to service them in my area in writing prior to purchase. LG and Sears will never see me as a customer again and I feel ashamed that I spent over $30,000.00 with them on new appliances. Good luck to you both!! NOT!

Husband and I purchased a LG dryer model # DLEX3570W two and a half months ago from Conns Appliances and noticed the print around the settings was just wiping off. One side is gone and the other side is smearing. This is a front loader dryer and wasnt cheap. We also purchased the matching washer. The washer print settings are fine so far. We owned LG washer and dryer before this set and although the washer failed after about 4 years, due to pricing we thought we would give it another try. We called LG over the print coming off and sent them photos. They said it wasnt covered under warranty because it is cosmetic. My husband explained to them that it wasnt cosmetic when it affects whether or not you can see what setting that you are setting the dryer on. They said that they wouldnt cover it and that was that, basically. My husband called Conns Appliances and didnt receive any help for them either, even after telling them that he was going to have them come and pick up their junk. LG tried to say that we must have cleaned it with a harsh chemical. I read on a review somewhere back in 2007 they tried to tell the same thing to another woman. Warranty says any defect in materials or workmanship. This is a defect. Im nearly 60 years old and have owned washers and dryers all of my adult life and have never had the settings print come off. I dont care how long that I had owned it. Thinking of getting a lawyer.

We purchased Model LFXS30726S in late 2015. About a month ago we came home to find water all over the floor and the fridge had stopped being cold. I called LG the following day as it appeared that we had a compressor stop working and cooling the fridge. The compressor has a 10 Year Warranty on it, and LG has had known issues with this particular compressor that they used then because there is a class action lawsuit about it. Anyways, I call LG the next day and they tell me that it will be 15 days...YES over 2 weeks before someone can come even look at the fridge!! Not repair it, just look at it and order parts. Parts were going to be an additional 3-4 days I was told. I said that was unacceptable to go without our fridge with a family of 5 living here. At this point she offered no more options that were suitable to our needs so I moved on and made a few phone calls myself. I fortunately spoke to a great repair company in Denver that said they repair 3-4 compressors on LG fridges a day and that they have the parts needed to complete the job and could be here in 2 days to fix it. So I have the refrigerator repaired and it works fantastically, I call LG to file a warranty claim to at least recover the cost of the parts, and maybe a little labor if possible. LG tells me Theres nothing they can do!. Since they didnt order the work through their network of repair companies, then they wont pay for anything.Seriously!?!? You have to be kidding me?? I was going to have to wait almost 3 weeks to get my fridge repaired through LG, which is completely unacceptable, or else they wont buck up $1000 for the repairs. They have basically told me to go pound sand every time Ive spoken to them.MY ADVISE NOW - DO NOT BUY ANYTHING LG...EVER!!! There are plenty of competitors with as good, if not better products in the market who will make things right. LG is not concerned about doing the right thing as a company. LG is only concerned that their big corporation gets to keep a $1000 instead of making a customer whole by doing the right thing.

My LG washer dryer combo, stackable, is nothing short of fantastic. It uses a small amount of water to do a really good job of cleaning my clothing. Not only every day clothing, towels, sheets, blankets and jackets. The machine is extremely quiet and has many features that allow me to tailor the machine to what I am washing. I have never owned a front loading machine before and this one has served me extremely well for the last 15 months. I always leave the door open and I’ve never had any kind of an odor issue. I have read where some times washers will develop that even when the door is left open. That has not been a problem and I do not anticipate it will be a problem. I expect my LG is still going to be serving me well in another 10 years.

Why cant I buy parts for my range in Canada? A simple fix for a new igniter and I cant purchase one anywhere. Will not buy LG products ever. Are parts compatible with other brands?

LG DLEC855R dryer - front loading - freestanding - 24 - wild cherry red stopped working all of sudden. Called LG service department to schedule an appointment for repair. They said $125 to come in to give estimate. The technician showed up, did nothing and gave an estimate of $1528 plus tax. He wrote down on paper and excuse me if I am spelling wrong. Tub assembly beaming $856.00. PCB/Main - $422.00. Labor - $250.00. Total cost with tax is $1628.00. I should have trusted the reviews and purchased new dryer rather setting up the appointment to lose $125.00. Luckily I realized after seeing the reviews and didnt go for service. I am purchasing new dryer with cost of $750.00 which includes tax, delivery and installation. The bottom line is dont buy LG products and no local service company will fix it either. You have to call LG and they rob you.

I like LG's consumer reviews and the looks of their products, particularly the dual ice makers and the nice LED lighting. However, the compressor went out in the first three years. That was why I had the compressor redone. I had to get the purchase agreement from the place that I bought it from, sent it over, and they came out and took care of it. The experience was amazing. Now, my ref is great.

It was competitively priced versus the competition and I liked the look better. It had most of all the features I was looking for. I had also heard very good reviews regarding LG refrigerators and decide to try it. I like the stainless steel look it had and also the amount of storage it had and also customizable shelving. The freezer also had a ton of storage and temperature controls were included as well. I dont have a whole lot of complaints. It has been and continues to fulfill its purpose. However, if I had one complaint it would be it has no ice maker.

I wished that I could have read this blog before I purchased my LG refrigerator. I purchased my refrigerator 4 years ago and have had the fuse blown twice, ruining all the contents of my refrigerator. The servicemans fix was using a paperclip to bypass the fuse and order me a new board, which would cost $400 (if I didnt have warranty). He explained that on this refrigerator, the fuse was located on the main circuit board and when the little fuse blows, you have to replace the whole board, which costs around $400.00, and it takes awhile to obtain. Two years almost to that day, my refrigerator went out again due to the same issue. I had extended warranty through Home Depot. It took a week to get a serviceman to my home, to hear that the main fix is to by-pass the fuse with a paperclip or some wire. I was told that LG is aware of the poor design and hasnt made any changes to keep this problem from occurring again. I lost another refrigerator full of food and some expensive medications to hear the paper clip is the answer again! I told the service repair that I wanted a new board ordered and placed on the back of this expensive refrigerator to hear him say that it is a temporary fix. LG has an issue with their product, people have contacted them, and they seem not to care. I contacted via Live Chat to hear, I am sorry for your inconvenience and had enough of that pre-typed message and asked for a supervisor. The supervisor said that there was nothing they could do but would pass my complaint on to a claims review dept. and that they may or may not contact me to help resolve the issue. I asked for a phone number to contact LG and was told by John (the supervisor) that he did not have a number for me to talk with someone about my issue. This was all that I needed to hear from someone online. It seems that LG hides behind their Live Chat personnel and are not interested in addressing their issues. Home Depot should be embarrassed to carry their products. We teach our children to make their wrongs right. I guess LG missed out on that lesson!

We purchased a LG front load dryer (DLGX2651W) two years ago at Best Buy. Within the first year of owning the dryer the motor began making loud clanging noises and we had to have it replaced (professional repair by a serviceman sent by LG). Now it appears the replacement motor has gone out as the dryer will turn on but wont blow air or turn the drum. The Smart Diagnostics have not been helpful at all as they say the dryer is fine. We contacted LG and they denied our warranty claim, stating that we had to call in the same issue three time in order to get coverage. We are most displeased that this dryer has broken twice in the short time that we have owned it and are very upset at the prospect of having to pay for yet another repair on a dryer that is only two years old. This is not the level of quality or customer service we expect from LG and make me think twice about buying another LG appliance.

About five years ago, I purchased a new LG with a freezer on the bottom and two refrigerator doors on top of the freezer. The ice maker is located in the upper left door (as you face the unit) in the refrigerator. So far, the ice maker has been replaced 5 times, and has never worked correctly. It will not provide sufficient ice output for a family of four. If guests are expected, I must buy ice at the store to supplement the output of the ice maker. The ice maker contained in this refrigerator is a poorly designed and constructed worthless piece of junk.

My old gas range died recently, so I decided to buy a new LG glass top. It cooks fine, but I would NEVER buy one of these things again. Stains on the cooking surface are impossible to remove. I have tried all the recommended procedures and nothing works. Shame on this manufacturer for releasing a product with a defect that they MUST have known about. Do yourself a favor and look for something else.

I will never purchase another front load washer again. You apparently are unable to off set problems with a load when it becomes unbalanced. I continually stop the washer, readjust the load but it will not complete a final spin on many items, mattress covers and various sizes of rugs or blankets. With a top load, you are able to redistribute the items and it continues the cycle with no problems!

Bought this brand and paired with washing machine. They have a very poor design that has own default sensor for drying. Dryer lint trap is annoying as the bottom part traps the lints and get stuck instead of going to the mesh. The bottom of the screen is a closed system that traps the lint into the opening. It needs a constant cleaning when noticed the dryer is not drying very well. Mainly this is the most annoying problem and the sensor of dryness of its own. I would not recommend this product. There are better ones out there that does the job properly that might be same amount of money or less.

LG LMV1680ST - We bought this range hood/microwave 1 1/2 to 2 yrs ago from (I believe) Home Depot and didnt have any extended warranty, so we arent looking to have it replaced or fixed. Yes its VERY loud, its cheaply constructed of plastic and like so many others, the handle broke and the frame cracked on the top corner. We are going to get a normal range hood and bring my Panasonic Inverter (7 yrs old counter top version) up from down stairs. We just want to inform the consumer of a serious defect. Last night, my daughter made popcorn and when it was done, she pulled it out closed the door and walked away. I had the useless fan running because I was baking so she didnt hear that, when she closed the door, it was still running. Probably 10 to 15 mins later, my niece noticed flashes of light coming from the inside and smoke from underneath. My husband had to run downstairs and flip the circuit to turn it off. Not a good thing at all, when your daughter opens the door and it continues to run and doesnt trip the circuit on its own. Ive included pics but in case they dont post, the glass turntable actually started to melt, there are burn marks on the bottom, inside the microwave and the plastic turntable wheels are melted to the bottom. On the outside underneath the micro, there are also god awful burns. Its frightening to think of what would have happened if it started on its own and no one was home. I havent read all the reviews on your site, but there are many others that have had this problem and reported on other review sites. I just need to get the word out about this very DANGEROUS flaw.

I spent $2379.00 for my LG Fridge Model number LFX21976ST/02. I have had it since 2011. Not long compared to every other refrigerator I have ever had. It had been a total piece of junk since I purchased. The ice maker never works. You have to unplug the door to the ice and chip the ice as it never comes down. The french door closure has broke and it a nightmare. It has to be closed in a certain order or it remains open. The only problem is, there is no indication it is open, so I have had spoiled food on at least 4 occasions. Now I find out the Compressor has gone out. In 5 years??? I live alone and its not opened and closed constantly. I will NEVER buy a product from them ever again. In fact Im throwing out this one and just going to get a new cheap one.

I purchased the front loader LG laundry and gas dryer DLG2702V from Home Depot. I also purchased the 4-year extended warranty. Both worked fine for almost two years now. Two weeks ago the dryer destroyed a load of shirts, my office shirts probably a $300 replacement cost. When I opened the door a strong smell of burned electric wires come out. The shirts are full of holes, as if burned at random, and the steel drum is covered in a grey-colored film.

Special ordered a large LG refrigerator on the recommendation from the salesman from Home Depot. The outside of the refrigerator dents with just the push of your finger. So needless to say looks awful. I bought the extra warranty. I called LG, said warranty is up. As soon as the warranty ran out. We have a frost built up in the freezer. Every 3 months we manually have to take everything out and defrost the freezer. An ice built up under the drawer, snow on everything, cant even close the freezer until this is done. Its only 6 years old. A refrigerator should last longer than this. Flapper between the french doors quit working, so you manually have to close this before you can close the doors. I would never buy this refrigerator again or would recommend to anyone. We paid a lot of $ for this thing.

Dont buy any LG Refrigerators! It might be less expensive, but it will create more trouble to you. My LG refrigerator failed less than 5 years. Their consumer services and local 3rd party technician are not well trained. The $350 I paid for services is down in the drain. If they dont know how to fix it, just tell me and I will buy a new one. Dont buy LG.

The LG refrigerator is very good. I like all of the features. So much space inside and it keeps all the stuff cold inside. Very cool and I like it very much. Holds a lot of stuff inside. The color is very good too.

LG True Balance washing machine - We purchased this machine brand new and was told it was top of the line in terms of quality and capacity. It was also at the top end of pricing. We have been dissatisfied in every way. It takes hours to complete a wash cycle and the only chance you stand of getting through a wash cycle without machine stopping every 10 minutes and showing an error code is if you wash like items, ie only towels or only jeans... and then you still often times have to reposition at least once. Many times I cant get the load to finish and have had to remove and wring out by hand soaked and dripping items from machine. We have balanced it every way possible and done all recommended troubleshooting. Techs say just wash like items... not realistic to wash that many separate loads. Would love to hear if anyone has figured out how to fix this issue.

It has been 3 weeks since my front load washer decided to start leaking out of the filter. Called LG and they said they would contact quality appliance in woodland. Too make a long story short, quality appliance never showed up or called. No way to leave a message. Called LG at least 8 times for them to tell me to keep calling the repair guys. Finally called them back to speak with a supervisor. On top of that called Home Depot where it was purchased because I was at my wits end. Stay away from LG their call center representatives are like robots. All they continue to say is Im sorry even when they dont mean it. Hopefully tomorrow it gets fixed.

Buyer beware before you consider purchasing an LG washer and dryer. I have owned mine for 2 and 1/2 years. Thank goodness I got an extended warranty on the washer, after 13 months I noticed that my clothes were not getting cleaned and most of the time there were dry spots where no water even got on the clothes. Could not count the times I have washed the load twice. The repair man is here again (on my $) and it does not look good. The dryer has never dried well, always have to dry each load several times. FYI, there are only 2 people in the family and most of my wash loads are very small.

I wanted a large tub so it could handle my king spread. I have the top loader and it works beautifully with little effort. Love that there is no agitator inside. The dryer also handles these large spreads and comforters.

Cheap Plastic part. I have a three year old LFXS29766S LG Refrigerator. About 90 days ago we scheduled a service call with LG to replace the water and ice dispenser assembly ACQ85430259 which had cracks and other damage to the plastic. This was not warranty, we paid for the part and the service. About a week and a half ago we noticed that some of the plastic had crumbled away again for no reason we know of. We are an older couple with no children or teenagers that might be destructive. We called the infamous LG support number and at first were told that the part would be covered by the warranty on the part, not the warranty on the refrigerator. Since then we have been getting the run around. Phone calls and explanation in each call. Three days ago we got a customer service rep in Ohio and not Bangladesh. She said she understood and would expedite the situation and someone would call us. Never happened. I called again and got Bangladesh again and after painful explanation she said the part was out of the 90 day warranty by 5 days so we would have to pay for the replacement. I explained that I would never pay for anything from LG again. Instead I will post pictures of the problem all over the internet to make people aware of doing business with LG.

I bought a new LG kitchen appliance set Stove/fridge in 2015, which cost a little over $5000, the fridge was in my house 45 mins from the store, I hired a plumber to install and connect a new water line for the fridge, after it was connected and plugged in, the water disperser would not work, I phoned LG right away, LG service personnel asked me how old the fridge was, I told her... 45mins, she was shocked and embarrassed, and 4 days later they sent a appliance technician to fix it.We have had nothing but problems with this fridge, the ice maker works off and on when it feels like it, the door jam between the french doors broke... Cheap plastic. The 2 oven stove burnt one burner coil out not long after the warranty was over, I contacted LG, they said for a one time fee I could have it repaired, and so on, my reply was... Ill never buy your product again. The glass stove top is very dangerous, hot pots and pans slide around very easy, dangerous around young children. I wished I would have kept my old GE set, old and ugly but still worked.

After spending almost $2000.00 for this unit it developed a sealed system leak. The refrigerator is 3 years old. The service man said we could spend $300 to $500 to have it recharged but it might only last 2 weeks because the leak is in the sealed system. LG would not help pay for the repair service since it was a sealed system leak. Beware, LG only covers parts not poor workmanship.