LG French Door Refrigerator was moved to new address and wouldn’t come on at all. I figured it was the cord, got pulled or something of that matter. I called to inquire on warranty and set appointment for repair. The place it was purchased gave me the number of the repairmen and the repairman showed and said he was not certified to work on LG, call Sears. So, I called Sears and they offered a warranty that would cover all repairs and services for $274, actually $300.00 after tax. They set a 2nd appointment, they show and tell me that $900+ in repairs and I only have $500.00 worth of coverage. I questioned the repairman that warranty was to cover all repairs/pans underneath and the ice maker, which is funny because it is not hooked up to water for ice. I guess he has some spirit that will tell him and guess what, it needs a new cord. I had Sears email the so called extended warranty. It only covers $500.00 toward repairs, or $500 credit at Sears, or I can have my $300.00 back. Wow, this is service that says to the consumer, I will sell a warranty that sounds great but the actual warranty covers LG for selling a $2,000.00+ fridge that is only worth $500.00 maybe and that is only when it is under 2 years old.

Great looking refrigerator, horrible reliability. Cooling stopped multiple times. LG tried multiple options - nothing worked. I won’t be buying an LG fridge again, or any kitchen appliance for that matter.

I bought an LG french door fridge with bottom freezer. After just under a year, the ice machine went and I had to have it replaced. This was covered under warranty. However, my fridge is not quite 3 years old yet and the Linear Compressor went. LG told me the part is under warranty, but labor is not. So, I waited a week for the technician to come out and have a look at the fridge. He told me that the part is only about $150 (but covered under warranty), but the labor would cost me about $900 plus to fix and he couldnt even guarantee that it would work after. He told me to just buy a new fridge. So I spent $2300 not even 3 years ago and have to buy a new fridge. LG will not replace it.

I am writing you today regarding my LG3036-ST Gas range that I purchased from Best Buy earlier this year. Recently, while using my stove for the first time the top oven caught fire and the broiler would not shut off. This malfunction resulted in the fire department coming to my home to put out the fire and disconnect the stove. This was the second range that we had been given by LG, the first did not work upon arrival (3 of the burners did not work and the top oven would not turn on). Prior to buying my range, researched extensively for the best product for my limited funds and settled on the LG3036-ST. While I was disappointed that the first range did not work, I was horrified that the second malfunctioned and caught fire. Following the fire, we contacted Best Buy about getting a technician to look at the Range and to replace or fix it. Best Buy sent a representative who looked at the stove and decided that it did indeed malfunction and needed to be replaced. The tech even stated in his report that it was not a grease fire but was caused by a malfunction. As the range is under warranty from LG, Best Buy is requiring a return authorization number. So we began calling their customer service hotline to obtain this number. Our first contact was a call center employee who took our information and said that someone would contact us in 5 days. It was very frustrating that we had to wait 5 days to even TALK to someone who could potentially help us. Finally we spoke to someone at LG who forwarded us along to various departments and more equally unhelpful people. I think we have spoken to 6 or 7 people at this point, with each of them telling me that they couldnt issue a return authorization number but maybe the next person could. We are now heading into our third week of dealing with some of the most incompetent customer service I have ever encountered. The person we are now dealing with, Cindy ** at executive services, has stated to us that we need to obtain a fire report that shows it is a faulty valve that caused the fire. So, I took time off of work (which cost me money) and went to the fire station who then told me that in our city (Chattanooga, TN) they are not allowed to state cause of damage unless it is an arson investigation, which this is not. Their report is so broad, it simply states fire in the kitchen. After relaying this information back to **, she then told us that your technical department believes that the fire is a grease fire and not due to your products failure. They think this off of pictures taken by my wife on HER CELLPHONE. They are directly contradicting the actual repairman who has seen the oven in person based off pictures on a cellphone of the exterior of the stove. After a few days of stalling, LG agreed to return the stove yesterday June 19th only to rescind their offer today June 20th after their techs looked at the cellphone picture again. They literally took the word of a tech behind a computer in Korea over a tech who physically came to our house and diagnosed the problem. I realized in that moment that LG has no intention of helping us and are only seeking to further their corporate bottom-line. We have been more than patient as their customer service department has stalled, passed the responsibility and blatantly lied about the cause of the fire. There have been no apologies for our situation, no efforts to help and no basic human decency. To say that I am frustrated is a huge understatement. In building our home, we also purchased a few whirlpool appliances, two of which had a few small issues. Rather than give us the run-around, like your company has done, Whirlpool responded quickly and had a service person at our home within 24 hours who not only fixed the problem but went above and beyond in helping us. I was so pleased I have encouraged my friends and family to purchase Whirlpool products and I will continue doing so in the future. In direct contrast is the service LG has provided. I will never purchase an LG product again, I will also discourage everyone I know within my sphere of influence against purchasing LG products.

Purchased our LG LFX28968ST French Door Fridge (SS) and spent over $2K to have the compressor stop working and we lost hundreds of dollars in food and condiments. I tried to call the authorized repair person in my area who they gave me and never received a callback. I guess I am lucky I have tile floors and did not have water damage like some people have experienced. So now that I have cleaned out my fridge I am sitting on hold with LG customer service for about 15 minutes already and they still do not have any answers. Telling me that someone will call me back in 24-48 hours, meanwhile I am sitting with an empty fridge and the closest store is 12 miles from our house to get ice (not to mention the time). So now they are sending me a form and said to send in my proof of purchase for the Fridge (which I have and will do) but they said they will extend the warranty to cover the parts and labor. Lets see if this is honored.

The fan in this refrigerator is very noisy when operating. LG would not replace the refrigerator but did replace the fan two times... The fan is still noisy. Other than a noisy fan, the refrigerator operates excellently.

This is the worst dishwasher I have ever owned in the past 3 years. I have had to remove it and unclog the drain hose. I have called LG numerous times with no resolution. When I can afford a new one it will be replaced.

Who is up for a lawsuit against LG LFXS29766S refrigerator? This is unacceptable. I bought mine in 7/2016 and the compressor failed 9/2017. Called them and they dont care. I think we should all file a lawsuit against this horrible company.

LG customer service is the worst ever. Ive been dealing with them for almost a week and as of yet no one has called me back. They either have me on hold for three hours or they disconnect me. They that they understand and they or that they are sorry. I have a child with special needs and a special diet and they dont even care. My refrigerator its on its third repair. I just want a new replacement or financial reimbursement. I would never buy an LG appliance and I advise anyone who is thinking of purchasing an LG refrigerator to stay away and purchase another brand.

Bought LG washer & dryer a little over 2 years ago at Lowes. The washer just failed. Hundreds of dollars for new electronics board / labor. I wrote polite complaint email to customer service. Got a prompt reply leading off with the phrase “Life is Good. Then, a poorly constructed email telling me off. Rude. No question about what failed, how it failures, where I bought it, how I could get it fixed, how often I used the washer (very little--btw). NADA! If you luck out your LG product will not fail! If something goes wrong, you now own the new LG product line An LG Boat Anchor. Life is good! Dont trust this company! OK, OK, if you like masochism LG is your company! Enjoy!

I bought my LG refrigerator in 2009. The door for the freezer jammed and the ball bearings fell out. None of the three doors shut well and often remain ajar unless you put your weight into it (small children cant close them). The icemaker does not shut off automatically when the ice tray is full. Now, two years later, the fridge literally stopped working on me and I’m feeding my two small children out of ice chests surrounding the kitchen floor.We bought a warranty (about to expire) and it takes 4 working days to repair as these are factory ordered parts not in inventory. The technician said any LG model (high or low-end) experience failures. You need 4 technician visits changing out parts to declare it a lemon. This is an expensive nuisance you can do without ($300 in lost food plus daily purchases of ice). Dont follow me!

Have had nothing but trouble with expensive washer. Piece of junk and company does not care.

This is an expensive refrigerator, and it looks nice. BUT... the compressor wears out easily and makes a horrible loud vibrating/buzzing noise that drowns out conversation in the kitchen. After the first time it fails, LG charges hundreds of dollars to replace the warrantied part (service isnt covered) and then when the darn thing starts vibrating like crazy again just weeks after they fix it, they want hundreds of dollars to come out to replace the part again. And theyre rude about it.

Top of the line did not last 3 years. It stopped getting cold. We know that happens but the customer service is the worst I have ever seen. I have been on the phone for 2 days now at least 5 hours and they first scheduled a repair with MODERN APPLIANCE SERVICE who said they would be here between 8 and 12 pm on Wed and at 11 pm on Wed they called us to inform us it would be 7 days before they could have someone here. We called LG back again and again and now they will call us back when their scheduling dept finds someone to look at it. Our son has diabetes and has to keep his insulin cold and thats not happening and LG could care less. We are buying ice to keep it cold. No one has called us back and we have talked to with 3 managers so far and no one has called us back and we have no service date yet. Wonder how long this will go on? I am getting ready to call them again and spend today on the phone begging for help after spending $4000 on a Refrigerator. Update. We took their phone survey after their 10th call and said we were not happy with the results of the call and they had the ** to call us right back tell me they did not appreciate the review or deserved the low score on the review I gave them. Now we still have a $4000 refrigerator that is not working, cant get anyone to fix it for any amount of money and they have time to call me and tell me they did not like my review. I am speechless. It seems they are not going to help us and I am not sure they will call back now. I think I am going to have to place these reviews every hour until I get some attention. So be it.

Their products look good to begin with but when you have a problem they are masters at kicking the can down the road and not helping. Their customer service reps write things in their reports that are not truthful (to cover themselves) and they continually claim that the fading of the black on the glass top electric range is purely cosmetic. BUT we choose items based on being aesthetically pleasing. I bought all 6 LG appliances - but after this frustrating 6 month long attempts I will never purchase any of their products again. I am frustrated and disappointed and angry.

When we built our house in 2006, I specifically requested LG appliances. This was a huge mistake. Within 2 1/2 years, the dishwasher quit working. I went to LGs site and found a repairman. He proceeded to tell me that the motor had burned out and it would be over $300 to repair. LG said that since it was a 2-year warranty, they could not help me. Last year, the temperature control on my range went out. The temp would be set for 350 and within a few minutes, the entire kitchen was filled with smoke because it had scorched everything in the oven. Needless to say, I didnt even bother with a repairman. I simply replaced the stove. At about the same time, the icemaker in the French door refrigerator quit working. After googling troubleshooting recommendations, it would appear that this is defective as well. It would be over $200 to repair but I believe it was mentioned that it would fail again soon so there wasnt any point in replacing it. That leaves the over the range microwave. So far, it is the only thing that hasnt screwed up. I will never purchase nor recommend purchasing another LG appliance.

Purchased LG stainless steel fridge, stove, microwave and dishwasher 4 years ago. We have had nothing but problems with all but the microwave within months of owning them. LG was very difficult to deal with for warranty and repairs as only 1 company in our province will fix LG! And that company was not very professional or accountable with the repairs. We went months without the use of our appliances as a result and LG never compensated us for these major disruptions in our lives! And not to mention all the time missed off work to meet the repair people and there were many appointments. I have since looked on the internet about other peoples experiences with LG and there are so many similar stories of terrible products and terrible service. Never will I buy another LG product again. I always bought Kenmore before and had no problems.

I just want to affirm what a piece of junk LG 3-door refrigerators are for prospective buyers and what kind of service LG offers in regards to products manufactured by them.

I purchased my LG washer in January of this year and I couldnt be more disappointed! Im constantly getting the UE (unbalanced) code when it tries to spin so then it fills back up with water and tries to automatically rebalance itself - which never works - and what a huge waste of water!!! I have to stand over my washer and constantly rearrange my clothes numerous times until it works and sometimes it doesnt if the load is small. Actually you cant even do a small load in this machine due to this problem. I end up going old school and wringing out my clothes by hand! I so wish I had my old washer back as this is awful. I wouldnt recommend this washer to anyone.

Bought this stove to replace another LG range model that had a recall on for burners that would not turn off but LG refused to do anything. With hesitation I decided to buy another LG range because it matched my other appliances and 11 months later I am again without a functioning stove. The motherboard has to be replaced as the right burners will not turn on unless you turn on the left burners in addition to the oven not turning off sporadically. While they have agreed to replace the part, I have no guarantee beyond that. Having paid $1800 to replace my previous range in addition to a LG tv in the last year, I have lost all confidence in the LG brand and will ensure to share my experiences both with the products and lack of empathy by the customer service employees. Customers do not want to hear that appliances break down and other responses like how would me putting myself in your shoes right now help you? or when commenting about the condition of my previous White Westinghouse range reliability making statements such as you replaced it for a reason though didnt you? The reason at the time was purely updating my kitchen. While LG products are aesthetically pleasing, they are simply unreliable and a safety concern.

I bought a new LG kitchen appliance set Stove/fridge in 2015, which cost a little over $5000, the fridge was in my house 45 mins from the store, I hired a plumber to install and connect a new water line for the fridge, after it was connected and plugged in, the water disperser would not work, I phoned LG right away, LG service personnel asked me how old the fridge was, I told her... 45mins, she was shocked and embarrassed, and 4 days later they sent a appliance technician to fix it.We have had nothing but problems with this fridge, the ice maker works off and on when it feels like it, the door jam between the french doors broke... Cheap plastic. The 2 oven stove burnt one burner coil out not long after the warranty was over, I contacted LG, they said for a one time fee I could have it repaired, and so on, my reply was... Ill never buy your product again. The glass stove top is very dangerous, hot pots and pans slide around very easy, dangerous around young children. I wished I would have kept my old GE set, old and ugly but still worked.

I have tried to communicate with LG several times about the seriousness of my new washer turning itself on. They say it is not a manufacturer defect. And that they will not fix the problem. Do not buy LG, I purchased a new Samsung dryer the same day as washer and regret not buying the Samsung washer.

My refrigerator hasn’t worked for almost 3 weeks. When I call them they say they are still looking for someone to fix. They act like they could care less. Very frustrating and disappointing. I have a friend that brought me an old Kenmore he had in his garage and it’s still going strong. After 2 years of me having purchased my LG the ice maker quit. Now 2 years later it quit cooling altogether.

Our French door model LG refrigerator failed just 10 days prior to the 5-year warranty period. The first indication was it would not make ice. This is caused by the freezer unit unable to maintain a freezing temperature. Service support wasnt available for 8 days. The service rep was not prepared to address a leak in the freon system. A second call was scheduled for a week later. The same rep came with another repair rep who said the sealed unit needed to be replaced. After replacement and adding freon, the unit worked for three weeks before failing again. The leak was obviously not repaired. I wont allow another LG repair rep into my home. I will instead go out to purchase another (non-LG) unit now. Do not purchase any LG products. No qualified repair service exists and the products have poor quality control and even worse design.

LG dishwasher does not clean. I have to wash by hand. I had to give one (1) star because its not worth it.

Our microwave is 2 years old and has a “10 year “ warranty. It has just stopped working. First it would only turn on for a few seconds. Now it turns on and does not heat. The special Smart Sensor service was only available from 8 to 4 Mon to Friday. When I reached them they basically got me to plug and unplug the microwave and to heat a cup of water. Next, I was told that I would have to transport it to a service center and pay all labor costs. They cannot tell you the hourly rate. The service rep also noted that only some parts are covered. I said no thanks and that I would write this disappointing review. I do not recommend LG microwaves as my previous ones from other brands lasted more than a decade and this one 2 years.

Bought the WT110C top load with the front panel. Had it for a year now. Beautiful machine. Too bad it takes days to do a load because the machine wont stay balanced. You can babysit this thing for hours trying to get it through a spin cycle. Doesnt matter how you load it, small loads, big ones, mixed clothes, bulky bedding, on and on. I have tried every mode, trick, time, spin mode combination there is and still the dreaded UE code comes on. Occasionally it will make it through a load and when it does the heavens part and the angels sing and I feel like a winner. If you like to spend hours doing laundry and praying over a washer, this is the machine for you. LG needs to stick to cell phones.

My husband and I buy a washer and dryer at Lowe’s store!! Two months to the day our washer stop working, we contacted Lowe’s and they told us that we need to contact LG because the 10 guarantee, well has been Almost a month since our washer died on us!! Customer services send a guy to check and fix it!!! But he found out the part wasn’t available anymore!! This happened on 12/19/19 and he send the information to LG on the same day!!! We call the repairmen. What was the next step, he told my husband to call LG because the LG have to replace the washer!! We’ve been calling every day since two weeks ago and still waiting for LG to fix our problem!! Please be aware if you’re planning to buy LG washer and dryer!! Work for month or two and the problems you are going to have are worse!!! Get another kind but not LG!!!!

I spent $2000 on this front loading brand new LG wash machine. I bought this machine in July 2016 - delivered in September 2016 - power stopped in February. LG sent Precision Television (took a month) with a new brain. They put the new brain in - guess what - worked for about a week. No power again. I had electrician come out - nothing wrong with my power. Called LG again - sent me to Appliance Doctor. They do not call back. Had to write to LG again and complain. I wish for a Samsung like I had before. These people need to give me my money back.

LG: my advice is don’t buy any of their products. 5 weeks ago my $3000 fridge stopped cooling. I had a local company out here, they determined that the linear compressor has to replaced, like most of them after just a few years. Called LG June 14th., filed a warranty claim and got confirmed the part would ship in 2-3 weeks. Coming back from Europe last week no part, no correspondence. Called last Thursday and a lady in their customer service center confirmed my order but told me it was not processed. She would expedite and call me back on Monday. Again nothing happened. 1st call today I was forwarded to their external part warehouse provider who didn’t have any information. Asked for supervisor, got connected but he refused to take care of the warranty part and insisted to send another technician to my home, but can’t guarantee that he has the part. In the meantime I bought a 2nd fridge and put it in my garage. You buy an expensive, presumingly high end product at a premium price that fails premature, service is nonexistent, warranty is not honored and spend 2 hours on the phone.

I have a LG Ft.Loader washer I bought from Sears around 2 years ago. Went to use it to wash clothes. When in the spin the washer makes a banging noise real loud.. turned it off. Called Sears to service it. They told me it would cost 250.00 dollars to come out and check it out plus parts if needed. I said no. Toomuch, just to check it out.. So I said the hell with it. I will buy a new one and not a LG. So I bought a Samsung top loader. So I will check out the old washer. I did. I found out what was wrong with it. I took the ft. cover off and the bottom right came off the tub. So found out what was wrong. The dummies that made this washer should have put washers on the bolts that hold the weights on. Its made like, you screw the bolt in this plastic thing that spreads open. In wear, it comes off. If they had used a washer on it, it would not done this. So I feel the washer is a piece of crap. Never to buy a LG washer again.

LG gave an approval authorization for an LG tech to come out since the issues related to the recent software update and I did not purchase an extended warranty. Robert the tech was punctural and very receptive to my issues. He was able to punch out my dented front exterior and the rotor and stator was replaced with brand new ones. So far I have done 4 loads of wash and the machine performs as new! Lesson learned- always request an LG Tech when your seeking service. I dont think Sears, Home Depot , Lowes or HH Gregg should be blamed for any mechanical issues. The only thing these distributors are guilty of is having the latest and greatest appliances for sale. My next washer purchase will not be an HE though. I will buy a standard Speed Queen if they are still available when that time comes- for I have read down the road, the government may mandate HE only for residential consumers. Lets hope not!

I just got my refrigerator. It is a lot bigger, holds a lot more and is energy saving. I would tell anyone to get a LG. I also have a stove, microwave and dishwasher. All LG. I just redone my kitchen and it look beautiful. I have had a lot of compliments. Thank you LG. My refrigerator is so easy to clean and so is my other appliances.

There is a constant nasty mold smell. This is ridiculous! Of all the washers I have had in my life this was the most expensive and the least effective. Has all these lights and noises, but the clothes dont get very clean and loading is always off and IT SMELLS LIKE A SEWER PIPE! I leave the door open all the time as instructed, but it smells like an EGG FART EVERYDAY!

I needed a dishwasher. LG had a whole set of stuff on sale and I thought it looked good. So I bought it all including the refrigerator and the washer. I also use LG phones, so I like their products. Within an hour after the service people left and delivered, I noticed a dent in the refrigerator door. We then had multiple appointments. The guy came out twice and he didn’t have what he needed. Then we had more appointments that were cancelled. Finally, I had one that they cancelled and when I called the vendor that I had been dealing with, they told me that I had to refile my claim. I then got a hold of LG directly and I found out that the vendor had ordered in a wrong door and all this time, they never returned it, so LG never sent them a replacement. So the vendor kept scheduling an install and they expected me to have the door. The vendor was not knowledgeable at all.It took about nine months to get the refrigerator done. But I love it. My favorite feature is that little extra door on it, but the shelving is not adjustable enough. I can’t get them on the height I would like them. And on the dishwasher, the settings are not made for American dishes. It’s small in the rack and certain spaces, and not as flexible as my older one was and it seems to not hold as many dishes, either.

I bought an LG refrigerator in May 2017. After 1 year of owning it, it was communicated to me that LG is known for faulty compressors in 2-3 years after purchase. My LG compressor stopped working in June 2020. The compressor is under warranty but the labor and other items not involved with compressor, such as Freon are not. It cost me $700 to fix the fridge. I did it since it was an $1800 fridge and 3 years old. LG would not even speak to me about some form of reimbursement for lost food. I would never buy an LG fridge again and based on how the customer service treated me, I may not buy any appliance from them again. Do your research on LG before buying anything from them.

Bought this LG-fridge (24726S) about 2 yrs. ago at Best Buy. First Problems occurred after one year, now after 2 years fridge doesnt cool (freezer temp at 33°F). Five tries to get LG customer Service failed after waiting time of more than 15 minutes. Worst customer Service. // And: we have the same Problems with our LG fridge in our German home. For sure: never ever again a LG product!!! Where are your made in the USA products???

Had this stove for less than a year. So far the lower control board failed, the broiler has failed and the cook top has now failed, the wiring harness BEHIND the stove has melted and needed to be replaced. The easy clean function is worthless, the cook top gets very hot when using the stove as described in the video. The buttons on the control panel are not satisfying to press and very mushy with no positive feedback. Do not get this stove, go with another brand/model. I have been without a functioning stove for four weeks now and LG/BestBuy has been at my house over 5 times to make numerous repairs and it still does not work properly. Stay Away.

Purchased the LG 5 element double oven slide-in range in late June, 2019 along with an LG dishwasher. In September, while using multiple elements, the range must have overheated because it shut off and flashed an error notice that I had to dig deep on the web/blogs to figure out what it was...Best I could come up with was motherboard failure. I cut power from the circuit and the next day and since, no problem with the error. THAT is not the issue right now. Lets start with the cooktop. I am OCD with cleaning the top. It even gets a wipe down when it hasnt been used. There are white marks on 3/5 of the elements. The previous range, which was 15 plus years old did not have these marks and that cooktop took a beating.I get things that are used cannot look showroom new, but 8 months of not daily use and it looks older than the previous range...which is very frustrating. Now lets move to the ovens. This model has the bright blue enamel interior. The easy clean function does NOTHING at all. Spills and drips happen and the easy clean was one of the reasons I selected the LG model. Ok, so I just gently wiped the minor spills and drips with a wet rag when the oven cooled and would do the self clean as needed. I wipe the glass on the oven doors regularly and honestly have no clue how there are drips in between the glass on both top and bottom. You cant see it unless the door is open or the light is on but they are there and shouldnt be unless there is a problem with the door/glass seals..NOW, today I ran the self clean cycle for the first time since purchasing this unit. I am absolutely livid!! The cycle ran for four hours and then it took some more time to cool so I could wipe the accumulated ash from all of the cleaned spatter and drips that I couldnt wipe out. Both top and bottom ovens look ruined. The grime just cooked into the finish! While wiping with the damp towel, it was shiny and looked clean. As it dried, it looked like bacon cooled bacon grease. I wiped again with another towel and dried with a microfiber cloth...still there and will NOT go back to the shiny finish and seriously looks like coagulated bacon grease.This range was not cheap but is manufactured extremely cheaply. I am sick to my stomach with my decision to buy this unit as opposed to one that was more readily available. The dishwasher I have no problem with so far but this range is absolute JUNK! I looked at many reviews prior to purchase but I wish I had looked at this site before purchasing this unit because this would have tipped me into the cons...dont buy column. Do not purchase an LG range!

LG customer service is almost as bad as their top load Washer. Machine grinds, bearings are shot. It rusted at the fill reservoir & top lip. LG service asked to hear it over the phone. I think we should all join in a class action lawsuit as LG knows these are all defective. We bought ours at Best Buy (huge mistake) as their extended warranty dept says 2 weeks to get parts before even seeing the machine.

BUYER BEWARE!!!!!!!!!!!!!!!! Do not buy an LG washer and dryer! I purchased a high end type LG washer and dryer in Nov. 2013 and have had to have both of them repaired at least two to three times in the first year. At least during the 1 year warranty, LG did pay for the repair costs, however now that this warranty is over, I guess I am looking at spending $300.00 or more per year in repair costs to keep the units operating. LG Customer Service states that they will not extend the 1 year warranty or replace either of units. Buyers should consider other manufactures such as Kenmore, Westinghouse, etc. My past experience with Kenmore has been very good, and I am now sorry we did not buy Kenmore units. The dryer model number is: DLEX5170W and the washer is: WT5070CW.

i purchased an LG dishwasher and refrigerator new in 2007. Their products are junk. I have had problems with both units and made numerous service calls. Their customer service should be called customer no service. Dont make the same mistake and throw away good money on cheaply made appliances.

I have a double oven and I love being able to bake more than one item. I can make dinner and make desserts at the same time. Sometimes family wants two different items so you are able to do more than one. So grateful for that!

I purchased an LG top loading washing machine in 2014. It is by far the worst washer I have ever dealt with. It can honestly take all day to wash a load of clothes unless I stand there to make sure that it does not stop to run more water in to rebalance the load and trust me I do everything I can to make sure that it is balanced. I would love to be able to throw it out the door.

My door in door refrigerator ice maker makes very little ice since day 1 and stopped working 2 weeks ago and then noticed my food in freezer was thawing out. Had to trash some of it. I called LG since it is only 5 months old. Got the runaround like they did not want to come out. Technician comes out today and says compressor is bad and tells me it will be another 3 or 4 days before he can return to replace part. So I spend $1500 on a fridge and 5 months later they cannot immediately fix it!!! I should be able to claim lemon on this and now I find out LG and Samsung are not good refrigerators to buy.

My wife and I spent a long time researching what kind of washing machine we should get. My wifes parents had an LG front loader and loved it. We decided to buy one based on their recommendation and the number of positive reviews left on a local appliance outlet. We have had it for almost a year now, and have never had any problems. It removes dirt and stains from our clothes so much better than our previous washer. I would definitely recommend an LG front loader to anyone in the market.

LG 36 stainless steel French door with internal cold water dispenser, 2 lower pullout drawers, one with an ice dispenser. Well built and reasonably priced. Quiet and roomy. Good lighting inside. Plastic drawers inside could be a little sturdier.

Purchased in Spring of 2015, and just before the year warranty went out, the ice maker quit working. After a week or two we got that fixed, and while waiting on that repair, my sons LG refrigerator stopped cooling and he was having major issues with getting it repaired b/c it was out of the year warranty (purchased Fall of 2014). Because he was having so many issues, we decided to buy the LG Extended Warranty, just in case, and it was over $500. So now were in for over $3000 for this refrigerator. FYI, my son junked his after several months b/c he could not find anyone who could/would work in it or even figure out what was wrong with it!!! THEN just this past month, July 18th we returned home from a weeks vacation and the refrigerator had stopped working, so we were up until late throwing out over $500 worth of food and cleaning a nasty refrigerator.My husband called them immediately and started the process of getting the repairs made using the LG Extended Warranty. It took him three calls to just get to the right people that might could help us, and they said it would be the end of the week before anyone could JUST look at it! Well, those folks never called the day before, as promised, so my husband starts calling again. Finally someone showed up on July 28th, but guess what? Its a sealed system and LG wouldnt let them work on it. My husband has spent hours on the phone going from person after person up the chain, and finally on August 2nd he got a supervisor that admitted that they had no one in the State of Louisiana that could even work on our refrigerator!!!We are waiting for a call by 2:00 today to see what they are going to do about the situation, to fix or replace... oh, and the LG Extended Warranty will only reimburse us for $250 of our food, not to mention weve had to eat out much more and buy a smaller refrigerator just to keep a few cold food items in! LG is a JOKE, both their refrigerators and their LG Extended Warranties!!! STEER CLEAR OF LG REFRIGERATORS!!! Ill let you know what happen when we hear back from LG.

LG has a good reputation, has stylish fridges that work well and last a long time. LG has definitely met my initial expectations. When I do finally purchase another fridge it will most likely be LG as well. Spacious, keeps items cold, never had an issue with it not working or things getting hot. Very good refrigerator that I expect to last a long time. I would like more door shelves and more drawers though. Very rarely it will get TOO cold and slightly freeze certain items, but that has only happened a couple times. 10 out of 10 even with that one tiny minute issues. Would recommend.

I have had this LG Direct drive top load washing machine for approximately 3 years. My laundry has never smelled bad but since we bought this washing machine I hate to do laundry. It NEVER smells good (always smells bad). I have done all the recommended precautions. I always use HE detergent. I leave the door open between loads, tub clean, bleach etc. Nothing works! I HATE HATE HATE this washing machine. If anyone reads this dont buy it. I used to trust LG but I think they should stick to t.v.s!!! Please make them give us our money back!

We purchased an LG refrigerator, microwave and range about 8 years ago, all stainless steel. I have had nothing but problems with each one. A few days after microwave was installed, little dents started to appear on top panel. When I called customer service about this problem, they told me that it must be my fault that the dents are appearing--really??? The range knobs have melted and stripped, so now I have to use a pliers to turn the stove on or off. They did send replacement knobs the first time it happened. Now when I call again because of this defect, they tell I have to purchase them at the tune of several hundred dollars!! And by the way, the supervisor I spoke to was nasty!! The plastic drawers have cracked in the refrigerator and the sliders to slide drawers back and forth are breaking. My husband has duct-taped the inside where it is breaking. We are so disgusted with LG and their customer service dept. We would never recommend their products or ever, ever purchase another thing from them.

My 2.5 years old LG fridge stopped working 2 days ago. No warning. The front panel said the fridge was working at optimal temperatures, but everything defrosted. Vacuumed dust from vents around compressor, during the initial troubleshoot with no result...just came from a month of grocery shopping, as we usually do, a day earlier, before this headache. This is terrible for an appliance just a few years old. Very disappointed. I have a KitchenAid refrigerator that was replaced by this new product because of its space. It is still working after 13 years.

LG WT487OCW top loading washing machine - Purchased 7 months ago. Since day one the machine gave constant signals of being out of balance. We constantly have to restart the machine extending washing time to an average of 1 1/2 to 2 hours. The diagnostic system built into the machine is not helpful. It diagnosed a different problem and could not correct it. Currently it dispenses water during the spin cycle, again extending the total cycle due to having to restart the machine. Customer service did reply with a warranty repair that is pending. In contact with the servicing contractor who stated that software problems with this machine are common and a motherboard and flywheel may be the needed repair. We will see.

Not even 1 month and the ignitor is shot. It has now been over 1 month (a bit over 2 months since I purchased it and still do not have a dryer. The LG under warranty dept has been a nightmare and nothing gets resolved. They send a service company that does not even want to deal with LG in warranty anymore. LG keeps trying to get other companies who are less than cooperative and full of lies. The LG customer service (that is obviously not American speaking) is also full of lies and the worst customer service I have ever encountered. Sorry I ever purchased these items. I think I am loading them on my truck and taking back to JC Penney.

Large space, worked well to keep the food cold. I liked the extra snack drawer. Movable shelving was a plus. Brand with a reputable review. Power saving features was another reason to purchase. Plastic hinge broke shortly after purchasing. We still have not replaced it. The price for LG is high because of its reputation I believe. Good consumer reports. Hard to find part to fix. Make hinges more durable. Reputation was the reason we purchased this refrigerator. Yes LG has lived up to its reputation. It also was a brand we could buy at our local big box store.

On Feb. 6, 2017 our 11 month-old LG refrigerator stopped cooling. Since that time the compressor has been replaced and the main motherboard. Nearly 2 months later the freezer is inoperable as well as the ice maker. The refrigerator is semi-warm. I have asked for an exchange, and the service companies believe we have a lemon. LG refuses to exchange it. Their parts-shipping times, responses, and their techs on the phone are awful to deal with. We bought LG, expecting to trust and enjoy it. It is horrible! NEVER, NEVER, NEVER buy LG.

Does not get enough water. Washes clothes by just getting clothes damp. No extra water in machine (LG Front Load washer). In town mode it will never finish the load and the towels spin forever till I turn it off and take out wet towels. In town mode it shakes and moves in spin mode. LG service guy came and had no idea what he was doing. We are in the mode of getting service people to come out and say yes it spins too much and yes the soap even though we use 3/4 of a teaspoon the soap is too much will not rinse out is cause we get no water in the tub. At most the clothes get damp and never get any pooling water. Really bad buy!!!

I purchased a LG Refrigerator in April of 2013. In January of 2015 the unit stopped cooling. After having two technicians come out, one saying the circuit board needed replaced and the other saying there is a leak in the unit, both indicated parts and labor would be $800 per issue (not sure which to choose) and may not take care of the problem. After 11 calls to lg customer service and several online chats, they determined there is nothing they can do to help or compensate for my loss of a 2 year old $2,059 refrigerator. Lg has the worst customer service I have ever dealt with. I will never purchase another lg product!!

I bought this appliance less than 2 years ago. The compressor stop working right after the warranty ended. Lost all food due to LG delay in solving this. The fix from the 1st technician worked for 2 days only. 2nd technician came and fixed the mistakes from the 1st one and the issues with the refrigerator which was the compressor. LG refused to honor the 10 year warranty neither reimburse for the lost food. Never, EVER, buy any LG appliance or you will regret for sure!

I purchased a full set of LG kitchen appliances and after 18 months they all have problems! Bottom line, terrible waste of money! Both ice makers I the fridge are broken, door switch on the dishwasher is broken, oven doesnt preheat to the correct temp.. Over $5k in complete garbage. Please avoid LG.

This LG WT5001CW top load wash machine is extremely awful! It would not get the clothes clean, is rusting out tremendously, and goes unbalance all the time. Plus it leaks water! I would not recommend LG for anything.

I have purchased 5 major appliances from LG in the past 16 months. Several days ago, I noticed ice on some of my frozen products in the freezer. I think I have it narrowed down to a $6 ice tray. It seems bent and lower than level at left front of the plastic tray. When I called to report the problem, all LG wanted to hear was, Did you purchase an extended warranty? I did not. I received a call back a few days later informing me that LG will not help me. The best they will do is to refer me to a plumber at my cost. No, thanks!!! These will be the last LG products (washer, dryer, gas range, dishwasher, and refrigerator) I will buy.

Bought an LG LFXS29766S in January 2015. Three weeks ago the temperature in both the refrigerator and freezer sections started going up. Called LG and was told that the ten year warranty on the linear compressor covered parts only and that if I used a non-certified repair service that they would have problems obtaining parts. Agreed to have LG service the refrigerator and they came out about four days later. Was told that the compressor had failed (big surprise, do you think). Compressor was not available so had to wait a week for part to arrive and have it installed. Two days later temperature started going up again and LG technician came back and fixed it again. Total cost $412. Crossing my fingers it holds up long enough to try to get rid of it.

I bought one of your top loading washing machines a little over 3 years ago. Why I havent complained before? I have had repair on it a couple of times, never resolved the fact it didnt cleaned my clothes. I have learned to manipulate the machine to hopefully have better results. For example, use the bulky bedding cycle to get enough water to even cover the clothes, stop the washer when it has water in it and start a new cycle. I SOAK EVERYTHING I WASH. Still it is the worst washer I have ever had. After doing some research and speaking with those that repair these washers it is the same.... they do not clean your clothes. I find it unconscionable your company can continue selling these inferior products! I had a Kenmore top loader for 24 years, at the point they never made a part again I had to replace it. I so wish I would have found another top loader with agitator, or chosen a front loader. This belongs in a junk yard! I have problems with its balance system when rinsing and have had it take 2+ hours to get a load done!!!!! So much for saving water, energy and convenience! What will you do to resolve this problem? I purchased it at Home Depot 11/20/2011. I have the extended warranty plan. I do have a copy of the receipt as well. I have pictures of items that have been washed with still dirt on them and debris on them. I will wait for your response. Thank You!

I researched and researched before I bought my LG Cabinet Depth French Door with drawer freezer in black stainless. It is beautiful, efficient, very large inside and works great!

Purchased French door refrigerator model #LFC20745ST in April 2010. After two years the plastic latch at the top of the door broke off. After contacting my repairman he advised me he could not repair the latch as he was barred from buying replacement parts. All attempts to have the matter resolved ended in a dead end with their customer service department. After several inquiries I was made aware that I could purchase the part from their certified parts distributor. I purchased the part and my repairman was able to install it. Unfortunately it is now 2 years later and the same part has broken. Apparently their products are not designed for long term use. Their initial stands for LG - this must mean LOUSY GOODS. I would not recommend their products to anyone and I will never purchase their products.

Model WD-10165FU - I am a South African customer and we have a 9 year old LG Front Loader washing machine (in excellent condition) which has been giving trouble for some time. The problem has been intermittent completion of wash/rinse/spin cycle. I had to resort to taking back cover off and manually coaxing the pulley/V belt to turn the drum. At times during the wash cycle the water would drain out but no amount of coaxing would induce the machine to spin.Today I called out an L.G. Electronics technician who, after checking the brushes in the motor, told me that the problem lay with the P.C. board but then informed me that P.C. boards for this model had been discontinued and there was no other P.C. board which would work. And then the coup de grace - he said I would have to buy a new washing machine. Is there any reason for me to feel totally dissatisfied with L.G. products! I feel that L.G. Electronics have erred badly by not ensuring that such an important part is readily available. I now have to discard an otherwise perfectly working washing machine and outlay big money for a replacement, which most certainly will not be another L.G.!

Ive had numerous problems with my LG Washer TROMM WM2688. There is bellows hose underneath the tub that gets a hole in it and leaks every few months. It takes about an hour and a half to fix it. I’m on my 5th bellows hose now. It just went out again. Ive also had the water fill valve get stuck on and stay on. I had to replace it. It also has a problem with draining the water from the tub. I get an error saying water is not draining. You hit restart from the pause and it will continue. It could be the pump out, the sensor out, or the control board out. Not sure yet. If I couldn’t work on it myself, I would have spent enough on service to buy a new one. It wouldn’t be an LG. I’ll buy no LG products.

I bought brand new DLGX5102W in 2011 (I had a Kenmore that was still working when I replaced it after over 20 years and that was a handy me down - and never had that repaired once but wanted the bigger capacity). Two years later in 2013...the power would turn on but drum wouldnt turn... Had that repaired, costs approx. 300.00 in total... Now the power turns off and the drum keeps going. And LG service dept stinks. They charge 100.00 just to come out to look at it, and then you have to pay for them to come back again to fix it. Doesnt anyone stand behind their product anymore? Oh, and the washer smells... When that breaks, I wont even try to repair it. Think I will cut my losses and buy a different brand, Kenmore.

We bought a brand new LG double after all my family told me how well they are. FYI parents and sister have only had theirs for a couple years so they are just lucky so far. Good thing I bought the warranty from the store however after spending 1600 dollars I cant believe it is malfunctioning. Currently top oven will not hold temperature when you pre set it to a certain degree. At 400 it warms up but as soon as the little tune goes off the oven shuts itself down and completely cools off. The lower oven has the exact opposite issue and heated up to a very dangerous 550 degrees via my thermometer when I pre set it to three hundred and fifty degrees to bake cookies. I had to unplug the oven as I could not get the temperature to stop rising. I have children and currently puppies in the house. I could have had a very bad accident. I cannot believe that LG would sell these faulty products that are downright DANGEROUS. I am currently waiting 2 weeks for a certified repairman unable to plug it in and cook for my family as I am scared the oven below me will explode or worse. After reading the reviews I am not very hopeful for the future of the range as it seems that even if I do get it repaired I will have issues... I should have realized this after my new dryer fried out after 6 months but I let it go thinking it was just a one off factory defect. The dryer and washer both LG are currently working but it seems we are going to throw away 4500 dollars total between all 3 and warranty plans and I guess we will start saving up for Whirlpool appliances. Please if anyone out there is reading this considering an LG... DONT make the same mistake I did! The old adage of you get what you pay for does not hold with LG appliances... you can save money and get better!

I dont understand why LG would think we are so stupid that we would leave the refrigerator door opened! It beeps and keeps beeping when I am trying to clean it or look for something. This doesnt make any sense to me, and I find it very annoying that LG would think consumers are this stupid.

I bought the washer and dryer three years ago. Six months after the purchase the hot water stopped going into the washer so I just washed with cold. I had two techs check out this machine. One couldnt figure out what was wrong and the second told me I need a whole control panel. That was to the tune of $400.00 plus service call. Now you are wondering why I didnt get this cared for during the first six months. Well I had brain surgery and even had to learn to walk again so that washer was not my priority at that time. Guess Ill continue with cold water. Never again!!!

LG Compressor complaint bought 3 years ago (brand new). 05/15/2017 - When I started filing a claim thru LG protection plan. I spoke to a male representative and mentioned that he will send someone to check the fridge. We briefly explained to him whats going on. That the fridge is not cooling and since my husband is a technician himself, he knows whats going on to the fridge. My husband mentioned that the compressor is not working. The rep sent us a part for relay which when the (First attempt) technician came over to fix it. He said that they sent the wrong parts. He said and will report to LG that it was the compressor that is broken.We waited for the parts to be ordered. I called several times to follow up (month of May/June). The reps were telling me that the compressor is on its way and they have set up an appointment with the technician but the parts still hasnt arrive to the house. I even asked the representative if the technician will have the actual compressor because we havent received it. She said if we didnt have it then the technician would probably have it. When the same technician arrived to the house (Second attempt), he doesnt have the parts and we dont have it as well. He ended up leaving without fixing it and recommended to call LG again. I called and when I spoke to another representative, they said that it was on back order. How come they didnt explained it in the first place and sending the technician just to waste our time? I complaint to them and ended up talking to a supervisor who gave me a mini fridge that we picked up at a local Home Depot for the inconvenience because I told them that Im pregnant and taking insulin which I appreciate them for accommodating me.When I called and spoke to the technician. He mentioned that when its 40 days and still cant find the parts that probably we will be reimbursed. I called on the 40th day. That is June 26th. That same day the compressor came in the morning and my mother received it. However I was not home at the time so I asked him if he will schedule the service. The representative I spoke to said that he cant schedule it for some reason in his system and told me to call an 800-243-0000 number to schedule the service. When I called this number, they couldnt locate my claim nor cant find me on the file. The person I spoke to said that I have to call LG back to get this situated. Then they schedule me with Precision services who message since 06/28/2017 and said that they will schedule the service and we will get a call. Several text reminders received until on 06/29/2017 a text message came and said they are ready to schedule the service. Still theres no live person that I can talk to when they are coming. On 06/30/17; they message me again and wants me to explain briefly what the situation is. Instead of texting them I called them instead and was able to talk to someone who scheduled the service on 7/7/2017.Finally the tech came in the morning and my husband called me at work and said that the technician didnt fix it and just troubleshoot the problem about the compressor. He even said that why sent him there when they know that they have to send a LG manufacturing license technician who can fix the compressor. I got so furious and upset. I called them on 7/7/2017 and spoke to the supervisor, Angel who promised that someone within 4 hours will call me and schedule the service but no one called. I called this Morning and spoke to another supervisor named Chase who stated that theres a service provider that can do it and its near our location and will request it however, considering its the weekend that they might be closed. He said that I have to wait 1 business day. I told him I was told if they couldnt locate anyone to fix our fridge to just reimburse us. We have been waiting for so long. Its going to be almost 2 months without a fridge. Several calls has made and they didnt even call us back for the status. I have to constantly call them what happened to the back order parts, when finally we receive the parts, asking them when the technician will fix it. Now, they couldnt locate a license technician who can fix our LG fridge and still I have to wait. Theyre explaining that it has to be license LG manufacturing which I totally understand. If they know the problem, they should have located a technician long time back. I have this on file, the other technician informed them the problem since beginning of June. We are now in July and still no resolution. I will wait again on Monday for a phone call which is not for sure if they will find a technician and still by then he is still not sure what will be the resolution to the problem. They keep on promising and misleading the customer.What kind of LG protection is this, this should have been handled smoothly. When you have protection services, they should have a good contact technician that is license to fix with this kind of problem and not let the customer have false hope, give reason to wait and still be disappointed. Sorry doesnt cut the chase and were still inconvenience with this problem. Im pregnant and stressing me so much. I dont know what else I can do to resolve my issue and Im writing a complaint and hoping that someone from LG Company resolve this issue as soon as possible. I saw LG compressor complaints online and has 1840 which I dont know if they resolve it. They should at least pay attention to this issues.

LED lighting, touchable black stainless steel, the layout of the shelving and 10 year limited warranty. I have used LG products before and have always been satisfied. The refrigerator was also on sale for a great price. I would recommend this product to friends and family. It had most of the features I was looking for. I have been very happy with all the features of this product and cannot think of any thing that I would change or add. LG products are very well made. I looked at several other brands and styles and choose the LG. I really liked the sleek look. The shelving layout was better than what I was looking for and the price was great. I was very happy with this product. I would say all my expectations and then some were met.

We bought a double oven LG range. The dials to turn burners are located on front of burner surface area. We’ve found when you clean range top, it’s easy to bump against dials and turn on burner without knowing until surface gets warm or hot. Also, there is blistering on outside lower panel oven door.

I purchased LG refrigerator Model LFX28968 3 years ago. Since then I have nothing but troubles. Refrigeration section and ice maker are frequently out of order. LG repairman never solved problem saying the unit itself is defect and he cant repair it. He reported to service department supervisor about the defect, but the supervisor said to him it worked for 3 years and LG is not going to replace the unit nor will try to repair again. I got a lemon product. Anyone want to buy LG refrigerator must check the LG Service and their irresponsibility. I strongly urge anyone stay out of LG products. Otherwise, you will get stucked with problems.

We received our new LG top load washing machine at the beginning of Feb. 2016. Mid March (not even two months!). We noticed all dress shirts and golf shirts were coming out with oily spots on them. Contacted Home Depot who directed us to LG. So, we did contact LG since Mar 21st. You cant reach customer service right away; each customer service rep tells you so many different things. Customer service asks you if you are using HE detergent or fabric softener, and then tells you to try tub clean with clean water then with bleach which didnt solve the problem. The technician LG sends tells you it is what youre putting in the washing machine is the problem. One customer service rep tells you once the technician looked at it, it will be escalated to Mgmt. for exchange; another rep tells you it is rejected and asks you more tub clean while your dirty clothes is piling up. The next minute, the rep on the phone tells you that they dont have an updated report from the technician. Terrible machine and service!!! Wrong machine to get!!! Our old machine didnt have this problem!!

Never had a dishwasher to work so well, it not only cleans well, but to maintain it is easier than I would have thought. I would buy another LG Dishwasher- I have had top brands before and they didnt even compare to what this one does...

My wife and I bought all LG appliances for our kitchen remodel from Lowes. After only 3 1/2 weeks and about 12-15 uses the microwave died. No display nothing. I verified power to the microwave but display is just dead. After a scathing call to Lowes they agreed to pick it up and deliver a new one when they get their order in a couple weeks.

I bought an LG side-by-side refrigerator in Aug. 2009. It has been a problem since it was delivered. The first one was replaced and a new model was brought out. This one has been a nightmare since. The ice maker freezes up and does not work; you only get shaved ice. It has leaked to the point that it has bubbled the paint and rusted around the bottom of the exterior part of the ice maker. I have contacted the extended warranty company Assurance, which I purchased. They have been out for four different occasions and replaced the ice maker. They said there was nothing they could do about the rusted and peeled paint.I contacted LG and they said it was something I intentionally did to the refrigerator otherwise, it would not have done it. I was told by NFM that the extended warranty would cover all defects. Under the LEMON law, after 3 times and it would be replaced. Aug 23, 2011, I contacted Assurance and the representative gave a claim number and said it would be replaced; transferred me to an underwriter and he informed me in no circumstances did I have an extended warranty that had a Lemon Law Clause in it. It would have had to be added separately. I told him I never heard of that. He explained that he would not exchange this product for that reason and I would have to contact Nebraska Furniture Mart, which I did and still waiting to hear from them. LG makes the worse products and hopefully, the government will step in and take away their right to sell this crap in the USA. I have also told them the freezer has problems also; freezes up too much or not enough, and the refrigerator part stays cold or freezes everything.

My LG double oven range was manufactured in July of 2014. I purchased it not long after. It is now December 2017 and it is over $500 to repair. A relay board has failed and LG cannot get me the part until after Christmas. I got rid of this bad product and purchased a GE stove. LG customer service was abysmal. I will never purchase another LG product again.

This is a great machine. Really good. It cleans good but one problem it has the rubber from the front loader starts to smell after one year about.

I bought LG two doors refrigerator (LTC22350WH) 2 years ago, but all shelves inside are broken now. The quality is very low. I WILL NEVER BUY LG.

LRE 3203 ST stainless steel electric range smooth top convection - This electric range is a Junk. Dont ever buy any LG appliances, same issue with the LG refrigerator and dishwasher. In 2012 just before Thanksgiving I purchased new appliances because I wanted all stainless steel thinking that these high-end all computerized LG appliances will serve me and my family at least for 5 years. Unfortunately I went with LG!! Big mistake!!!!! The worst appliances you could ever buy!!!The stove basically started having issues after 2 years. The burners stopped working, replaced the control panel, didnt work!!! We replaced the cooking element, didnt work. Called the customer service, they told me that this stove is too old and basically I have to pay for a technician to come out who is going to tell me what is wrong with the stove and pay for everything! Junk, junk, junk!!! Thank you LG, Thanksgiving is just around the corner. My 3rd cooking element stopped heating Tuesday this week. I have to buy a new stove now. LG customer service is not helpful, dont even bother to call!

We have had this refrigerator for 5 years now. We have had no issues over that time. It does a decent job of keeping food cold in every section. It has a large bottom freezer that holds a large amount of food. The ice maker has been flawless as well.

I am complaining about a LG Oven I purchased July 2014. The blue finish inside the oven is peeling off, the customer representative for LG said this was a cosmetic problem and the LG Company does not warranty this problem. This is a problem when the company was baking the enamel to the product and it was not done properly. This is not the consumers responsibility. When I purchased the product I was told that I was warranty on every part of the oven for 5 years because I bought the extended warranty. I am going to be a advocate on telling people NOT to buy LG Products unless they resolve this issue.

Have an LG dryer and the drum has a big crack in it and by reading there is a lot of these cracking also. Mine has developed a crack and called to see about replacement and was told I have to purchase a new drum for it and the drum would cost me $110.00 plus shipping. Looks like we need to get together and contact a lawyer and see about a Class Action suit. Due to product not hold up. Let me know what you think.

Purchased a brand new microwave with the new black chrome, very expensive for a microwave. Unfortunately we had a kitchen remodel so we wanted everything to be brand new. We called the store and they said that they had to call LG because their store warranty was only 7 days (ridiculous). LG said they would replace the part if it has no power. However when the service technician told LG that it had no power, they decided to repair it??? We havent even had the microwave a month. The new parts cost almost more than the microwave itself. I think this company is a piece of **. I will never purchase LG products again.

I wish I could rate this refrigerator LG French Door Bottom Freezer LFXS289685 with negative stars. We had this fridge for 2 years. It made vibrating noise and failed June 29, 2018. We have had 7 repair visits including 3 that included parts. They replaced the compressor, motherboard and evaporator 3X, they replaced the freezer sensor 2X, and the dryer 1X. Now 8/30, yes over 2 months later they (Sears Master Protection Warranty) are finally admitting defeat and opening a case for a replacement. Avoid this and the Sears Elite French door bottom freezer as they are also LG.

I purchased a brand new LG washing machine and dryer approximately 3 years ago. I have a family of three - we never do large loads. I have never placed anything other than clothing in it. I do not wash rugs or large blankets or comforters. I have those professionally cleaned. Recently the washing machine began making really loud noises so I called a service technician. He tells the stainless steel basket has somehow become bent. I was told that there is a lifetime warranty on it as it should never bend with normal use. He suggested that it may have been defective to begin with. I called LG service center and was told it was in fact covered but of course they have no LG technicians in my area to install this basket and referred me to their authorized technicians. It will cost over $600 to replace this basket. When I explained to the rep that that cost was near what it would cost to purchase a new washing machine, she said there was nothing they could do. I have owned several homes and several rental properties and I never had a washing machine stop working after 3 years even with the worst tenants using them. I take care of my appliances and I am appalled that after only 3 years of less than average use, their product will cost $600 to repair. I will purchase a new washing machine and will never purchase an LG product again.

After only a year and two months after purchase, our LG dishwasher (LDS4821ST) is obviously having a drain pump issue, and thankfully we purchased the service plan at Home Depot. This washer sucks. It has become noisy, the panel freaks out and sometimes you cannot choose certain wash cycles, and now this drain pump issue. Its a huge piece of **. Follow my advice, since I know people with more expensive washers - get something like a Bosch or, if you really have the cash, a Miele. If you purchase an LG, you will regret it. Oh, and we also have an LG refrigerator, which also sucks. Although there are no real problems yet, it cools unevenly, and even when the unit is set at 36, some zones read 42-44 degrees (I have a digital chefs thermometer), which is in the danger zone for food (40/140 rule).

Large enough washer to accommodate many items big and small, features make it easy to use. I love that the amount of water used is determined by the size of the load. I dont like that it doesnt have an agitator, but after standing and watching it cycle, Im confident is does it without it. If it had an agitator, this would be 5 star to me.

Failed compressor on a 4 year old Kenmore Elite French door refrigerator. It was manufactured by LG and sold by Sears Canada. Of course I purchased the extended warranty which is now null and void after having been underwritten by now defunct Sears Canada. LG Canada basically told me to go ** myself. I am Horrified that I spent 4000$ on an LG refrigerator and LG won’t step up to make this right given the known issue of compressor failure. The repair bill is estimated to be 1000$, which I cannot afford. I’ve had to purchase an inexpensive used fridge and move a basically lightly used top of the line refrigerator to storage in hopes that LG may step up and do what is right. It is untenable that consumers are being exploited in this way and treated with such a lack of care or concern. I am thoroughly disappointed and will be pursuing every avenue to see my money returned.So far, LG has proven they are driven by profit - they are knowingly selling defective appliances to consumers. I recommend that folks avoid LG manufactured products and spend their money on appliances that are manufactured by reputable companies that will stand behind their product. Compressors should last 10-20 years. 4 years??! They are defective and LG needs to own their mistakes.

We bought our LG range from American in 2008, and just months after, the knobs began to pucker and wrinkle. American had gone out of business by then, so we called LG. They said $60+ each for replacements - there are 5 knobs. We decided to live with it until we could find something quality and less expensive, which we havent. Now the chrome-colored wrap is peeling off to reveal a plastic knob...and the High-Medium-Low is on the wrap! The range has otherwise been fine, but cheap knobs will cause us to seek another range.

We are in our 8th year of ownership of an LG model DLG7188WM and it has stopped working for the 8th time. We had 3 repairs in the first 2 years and had no luck getting LG to replace the unit as the problem was always the same, a defective drum and back panel. This happened 4 more times. Luckily the placed where we purchased offered us a free extended warranty due to all the issues. Now the unit has seized and will probably need replacing. Our LG Washer which was bought as a matching set has worked but suffers from moldy smells even though we leave the door open and routinely clean it as recommended.

Seriously 2 yr old fridge and compressor goes out. Lost food. Ok stuff happens but then they tell me have to order part and might be able to get back Monday. REALLY a whole week. Horrible product, horrible service. PLEASE dont waste your money on LG products!

So I decided to trade my Maytag washer in for an LG because Maytag kept breaking, 4 times in 4 months but washed clothes amazingly. Anyhow, my 6 week old LG washer sucks. My clothes do NOT come out smelling clean. Why? My washer does not have mold. Not does it stink, my clothes just dont smell fresh. This washer is ruining my stuff with a stink. They smell better dirty. What is wrong? What can I do? I tried doing everything, cleaned everything, changed detergents, everything. Please help.

We got an LG 7551 dishwasher in 2013. Not long out of warrant it began squealing. Put vinegar in to make a temporary fix. Tines always collapsing causing plates etc to fall over. (LG actually replaced both racks under warranty but no difference.) 3.5 years into ownership started getting E1 error. Uninstalled it, re-leveled it, re-did the drain and looped it correctly all gave temporary fixes lasting weeks to months. Now it is happening more frequently and doubt it is worth a service call to fix a now 5 year old unit. A lot of upkeep and maintenance for the near top of the line LG dishwasher. Very disappointing.

LG WM3670HWA - Bought a new washer ($650) and installed in May 2017. Recently experienced squeaking noises during the spin cycle. Called LG. They sent out a technician to look at the machine. LG charged me $125 for the service call. The tech said that the rear bearing was defective. The cost to fix was estimated to be $500. However, the technician told me that LG discontinued the parts needed to fix the washer, so he couldnt fix it even if he wanted to. So I spent $650 on a washer and another $125 on a service call, to find out that a 14 month old washer is junk and cannot be repaired.I called LG to try and resolve the issue. They refused to do anything AT ALL. I wasnt asking for a new washer or anything like that. I requested that they at least waive the $125 service call, since the washer couldnt be fixed. They refused to waive the service fee and gave me no concession on anything. It was really great at the end of the call to hear, Have a wonderful day! Seriously!!?? I never write reviews, but had to vent on this one. My bad for not buying an extended warranty, but theyre bad for not even stocking parts to fix their lousy products. I will never buy an LG product again. I feel completely ripped off.

I purchased an LG Washing machine with the pedestal back in April of 2010 for $1,309.95 from P.C. Richards. After 3-years and 4-months, my machine stopped spinning and had a loud squeaking noise. I paid about $400.00 in repairs at that time for a power cord and the computer control panel which completely burnt out. After the P.C. Richards Repair Man left, I washed exactly 2-loads of clothes before the washer stopped spinning and I had to call the Repair man back from P.C. Richards to find out what the problem was. Well after the 4th visit from P.C. Richards Repair Men, I was told that a Ball Barren was missing and it would be a very expensive job to do. With that being said, I went for a second opinion and was told that was indeed the problem which would cost me $500.00 to repair. You know when people purchase expensive appliances like washers and dryers from Manufacturers like LG, they expect the product to last at least 10 to 15 years. I am deeply disgusted and appalled. What can I do to seek punitive damages? I am a working mother of 3 and am at a hardship to make ends meet and cannot afford a new washer right now which I was told by the repairman I should purchase a new machine. In TEARS, can someone help me please?