I bought the LG LRE30453ST oven. Get overheat and burns everything. Reads error F9. I have call LG like 6 times and they say my warranty expire and told me that problem was the control board. So I went I brought and paid to get replace and still same problem. Then they said it was the temperature sensor, replace it. Same problem. Next was thermal fuse. Replace it now. No error F9 but oven still get too hot. Burns everything. Im done with LG. Never would buy another LG product. Im keep my stove for now till buy new one but I think is dangerous LG stoves.

I am using a 5.5 kg front loading LG washing machine which stopped draining the water out of it. When I registered a complain on 2nd June, they send one stupid technician Mr ** who showed us the water drainage and took away Rs 590 as a service charge of LG which is quite high. Later when we realized that the problem is not solved, we tried calling the customer care so many times in last 6 days but they just note down your complain and tell you that someone will visit again. Finally they gave me a contact of local Hyderabad service center Mr ** (Mr **) number who is another bluff master. LG are highly irresponsible people. I will never recommend LG washing machine to anyone for their third class service.

Model LRE3083ST Glass top range. Door seal is fraying. Unit is 2 months old on 2/11/15. Email LG with no reply. Call never get help. LG has no customer support.

I am incredibly angry with LG products as well as their customer service. We bought an LG steam dishwasher from Best Buy and paid for install. After around 2 decent years, we received an error message. Contacted LG immediately HOPING they would send someone out as we NEVER called prior at least to look at it. They hire local subcontractors so I was charged a $75 fee just to take a peek. I was told the dishwasher wasn’t level and the drain line needed a bigger loop to drain properly. Thank you and on his way. The dishwasher performed for about 5 cycles and three weeks later before last evening rinse cycle that flooded my brand new kitchen and theres water all under the floors. Ill call again but I am not sure I am going to get anywhere. TERRIBLE product. Terrible service. A big fat F from me. Now I have to hire Servpro to come out and dry the floors... rip out my brand new flooring... I am out of pocket for way more than the dishwasher cost. They should have a class action suit against them. I am sure we all suffered more than just the cost of the dishwasher!

French door fridge rusting after 18 months and I have no ice maker! Follow cleaning instructions and I see little rust dots coming up everywhere...if I stand back its beautiful. So disappointed in it...soon to be a garage fridge I guess. Sad as I have bought a few LG fridges in past but this turns me right off them. KitchenAid maybe for next fridge...have to start saving pennies again.

While I love the design and layout of the refrigerator, there is one drawer in the refrigerated section that freezes the vegetables I put in. Repairman was here twice and could not fix it. I decided just to live with it since I did not look forward hunting for a replacement.

LG range model lde3017st. Serial # 105mmz800021 made in May 2011. Problem: the cook top failure, one of the element keep burning out of control. It burns red hot. It is hotter the max hot. This is a $1800 range. A cheaper one will last way longer than that. Called LG, they wont stand behind this product even this could BURN YOUR HOUSE DOWN. Imagined if you were not at the range for 3 min while you are cooking with this kind of failure(!) you food will catch on fire. We were lucky, my mother in law was right there and gave a distress call when I was at work. I told her to pull the thing out and unplug it. Basically it just wont turned off, keep on glowing red hot.THIS PRODUCT TOO DANGEROUS TO BE IN THE HOUSE.

Purchased an LG french door fridge five years ago this past June from PC Richards. Woke up this morning to find my fridge stopped working. Called repairman and was told it was the computer. Over $400 to fix. Now, naturally my warranty ran out June 1. So, Im left with a fridge that I paid over $1200 for that doesnt work ONLY after five years. Things are definitely not made like they used to be! I will NEVER buy or recommend an LG product again. What a waste of money.

I bought a brand new LG refrigerator that only worked for 1 month. I have been calling and over and over to get a replacement. The only thing LG and Home Depot do is send a technician to replace the SAME part over and over without actually fixing the problem. The refrigerators lights dont work, the doors have trouble closing, its not freezing, and its not cooling. I havent had a working fridge in over 2 months and no one seems to know what they are doing. I do not recommend this brand, Home Depot and the A&E technicians that do not do their job.

Purchased LG top load washer from Lowes this past March. I noticed issues with washer May. The Washer machine would not finish its spin cycle; stuck with one minute left for over 20 minutes. Stopped washer. Clothes felt heavy. Long story made short. Ive had two different repair companies visit 4 times in a three month period for the same problem. LG claims part sent out was defective. Last repair person told me I can either accept another appointment with another part (computer) or ask for my money back. He suggested to get money back and another brand. Not LG.When I spoke to an LG rep, he told me the report came back fine; no problems reported. I told him that is incorrect. I called the tech back and explained what LG said. He told me that is not true. However, it is out-of-his-hands. I called LG back, and came across horrible customer service. An LG rep hung up on me regarding to speak to a supervisor. I call back and ask another rep if I can schedule another appointment in order for tech to come out and reverify the same issue. LG rep said I couldnt make an appointment because the report said the machine is ok.I am frustrated and saddened that as a consumer I cant get this resolved. I did go back to the store where I purchased the washer. They called LG. They told LG I wasnt satisfied with the washer and that I have a warranty. Mind you this issue is still under the manufacturers warranty; less than twelve months. I also have a three year extended warranty. I do not recommend anything from LG. The customer service at LG doesnt care about the customer. I have more to say, but I wont. I spent a total of $700 for a washer that doesnt work. LG pretends everything is ok. I spend more time washing my clothes outside my home. This isnt fair. There should be a LEMON law for appliances.

LG Washer WT5001C - This washer was recommended by Home Depot. I had no idea it was a Korean made machine. I was told it was a GE brand that had great reviews. Shame on me for not checking. Luckily I purchased the 4 year extended warranty. It is by far the WORST machine I have ever had. I have had repeated service because it is never in balance and ALWAYS take over 90 minutes to do a simple load. I have been told, I put too few items in the machine. Next service call told I put too many clothes in the machine, next service call I was told I didnt know how to load a machine. Seriously I have been washing clothes for over 35 years! Finally a good local service company was assigned to come out and they replaced the Core control board and the Display board. NO CHANGE. Finally called again for warranty service only to find out there is a major part recall on many of the models so if you havent checked you might want to. Of course finding someone authorized by LG to come out is the next joke. Their service departments are as bad as their washers. This is simply a poorly built product that should be totally recalled and no longer sold. Major retailers should be ashamed selling this to consumers. There is no doubt I will be donating this machine as soon as I get close to the expiration of the extended warranty. I would gladly participate in a class action against this company.

Bad product. They try to keep repairing to our detriment. 5th issue with fridge in 5 months all recorded thrugh LG Service. Started May 2019, not cooling. Called LG. Arranged repair (took 4 weeks, try keeping family of 6 with no fridge for a month!). Replace coolant, tested. 3 days later - same issue. Call LG. Arrange for repair (another 3-4 weeks). Apparently wanted leak tested properly and lost coolant. They needed to order repair part to rebuild the coolant system in my kitchen (another 4-6 weeks for parts). Repaired. Next day display on front showed error, turned out repairman forgot to plug a cable in. Few months later, not cooling....want to send another repair (different company than first 4 times!!). Matthew in Executive Service (very poorly trained at customer service)! I just want to get rid of this headache and am being told I need a receipt (from 5 years ago??) to initiate the refund. Please help!

After two years, our LG dishwasher stopped pumping out the water after washing. Upon calling LG customer service, after having to pre-pay an expensive repair bill, they sent a technician to our home to repair the machine. We are now on our fifth visit and the machine is still not repaired. The repair person just took the new parts, put them in the machine, slid the machine back into the cabinet and left, never to return to complete the job.The machines quality is poor, parts difficult to get, and service totally incompetent. Avoid this companys products at all costs. They are over priced, do not last, and are difficult to get repaired. We also own an LG refrigerator and after one year, the ice maker/water dispenser system totally failed. We are talking about a two thousand five hundred dollar refrigerator. Again, avoid LG appliances, they are junk! Their repair service is just as bad, if not worse.

We bought our LG 4 years ago at Best Buy. We have always bought Whirlpool refrigerators in the past and they all worked well for TEN years or more. This LG is a piece of junk!!!! During the first couple of years, we had to have a repairman out twice for the icemaker. The second time, they had to order a replacement part for the motherboard. About a month ago, the refrigerator-part stopped cooling. We called the only qualified repair shop in the area and were told that it would be a week before they could get to us. For some unknown reason, it started cooling several days later so I cancelled the appointment. It cooled for several weeks and then stopped again. Now, both the refrigerator and the freezer have stopped. We have called the repair shop again and must wait 5 days for them to come and they will probably have to order parts. So, we have no idea when it will be fixed. If I could afford to throw it out the door, I would. I will NEVER, NEVER buy another LG refrigerator.

We have had this refrigerator for two years. The ice dispenser leaks water after every use. Our family uses a lot of ice, especially in the summer! Despite our best efforts to keep the area dry, moisture got up under the control panel. So far it has not affected the function, but I am scared it will eventually. We contacted LG about this and were told that it is merely a cosmetic problem that is not caused by the refrigerator itself and that cosmetic problems are not covered under warranty. We will never buy another LG product. We should have purchased the Samsung we were looking at!

I wanted to be fair about my review so I waited until I had it a while. I bought this machine a yr ago and I am very disappointed. In any cycle, theres not enough water to get everything wet, say nothing about rubbing the clothes together. The repairman came out for a repair issue and stated the machine was made to wash ONE set of sheets not two. If I want anything really clean, I have to go to bulky to get enough water to make any soap suds. Most of the time, I can see the blue soap color on some of the clothes.. They dont get wet enough to get the soap off. I will not buy LG anything again.

Beware LG french door fridges where the bottom shelf cannot be cleaned nor removed. My LG fridge that I bought almost 2 years ago (GR-L218ASL) has a bottom shelf that cannot be cleaned between the plastic and glass... its very unsafe (unhygienic) and is a design fault which LG thinks I should pay for. Customer service bad... no integrity, customer is not right and case manager who told me he was the head of LG John, who I can only imagine was Mr. Juno Cho (supposedly) wasnt concerned about bad reviews. So here we are, they will occur everywhere I can find to place them to make other customers aware. Do not buy LG.

We bought this LG refrigerator Jan 21, 2012. It is the biggest waste of a thousand dollars we have ever spent. Last Labor Day it stopped cooling. Had to wait a week for a repairman. One took pity on me and told me over the phone to remove the back and dry out with a blow dryer. It worked. So now this Labor Day it wouldnt cool again. And guess what, had to wait another week. We decided not to melt the ice since we had a warranty. The repairman came, took the back off and fiddled around, said it was good and left. The fridge, still four hours later wont go below 40. We called the repairman. He said it is ok to put some food in. So we did, really fast. Now it is 50 degrees. Clearly we will be going back to coolers and five bags of ice a day again. We are so fed up. PLEASE dont buy LG. Not only does it not work well, but it dents if you look at it, and the little humidity control on the veggie bins snapped off the first three days. Just hate it. But it was the largest fridge that would fit through our small doors. So we had to buy it. PLEASE PLEASE dont make the same mistake. Now cancelling cats surgeries to buy another fridge soon. Sigh.. Anyone know a brand that works?

My microwave is almost two years old... I only use it to warm leftovers or butter…short bursts only…today , I was melting 2 tablespoons of butter for a recipe and fire started shooting out from the right side.. There is burn marks on the whitish pad screwed to the side.. It made a horrible noise which made me look..only a few seconds, butter did not even melt.. I called my husband to come look… I reset it and pushed start..of course it not do it to show him… this happened last week to me also… What do I do now.. We have all LG appliances, I thought the microwave would be better than this…not 2 years old yet and used sparingly… Please advise…

I have bought an LG Range. Everything was fine until now. My start button has completely stopped working. I have called all, but all appliance repair shops in my city all say the same thing - do not buy LG products and that LG refuses to sell parts to repair shops. I called LG to have some guy who I couldn’t understand from Pakistan or India try to help me. Then, I was told it was going to cost me over $200 to fix it. This is a $1,500 stove I bought because of high consumer report review. I will think twice next time I buy an appliance, and it will not be LG.

Ive posted on this site regarding my Maytag stackable washer and dryer. Now Im posting regarding my BRAND NEW LG stackable washer and dryer. After much researching online regarding stackable washers and dryers, I finally went with the LG brand. My Maytag washer went dysfunctional after 6 months. For the following 8 months, I had Maytag repair guys at my home, every two weeks, to fix the same exact problem. I had an error code that flashed on the machine. It was THE same code each and every time. Every part that was replaceable on the machine had been replaced, yet the problem continued. Maytag customer service is HORRIBLE.Now LG. The washer, when pumping water into the machine, caused a loud thumping in my walls. The vibration of the washer caused a rubbing and squelching noise from the dryer stacked on top. The company is well aware of the dryer problem and told me, There is nothing we can do about it. They are selling a machine they KNOW has a problem. The washer problem was an electrical problem, also not fixable. And when a certified LG technician comes to your home and tells you in all honesty that he has nothing good to say about his company, then THIS IS A MAJOR problem.The machines are 2 DAYS OLD AND DO NOT WORK. Customer service is HORRENDOUS. I literally spent an entire day talking with customer service. It was only when I was speaking with the 8TH representative that a repair appointment was finally made. One representative actually asked me this, Can you describe the noise? Can you better describe the noise? Can you give different words to describe the noise? Who knew there were so many ways to ask the same exact question repeatedly? I also had to repeat answers to other questions as well.Needless to say, the machines will be returned and I am on the hunt for a different brand. The problem is, when you go to research the variety of brands, all of them have complaints. And what I have noticed is that for the majority of brands, their machines become dysfunctional at the two year mark. This is pretty shabby, considering you are spending close to $1000 or more per machine. I just dont have thousands of dollars every year to spend on appliances because the companies out there, cant seem to make durable products anymore. My parents have Kenmore appliances. Theyve had the same appliances for YEARS and no problems. What happened to decent machines? And what the heck happened to great customer service?? If there was a 10 star option for the worst service and machines imaginable, I would choose that.

My LG refrigerator LDC22735SW has broken down three times in five years, once while under warranty. Presently, the fridge is sitting in my garage due to me refusing to spend any more money to repair this junk. The last time an authorized LG technician inspected the fridge and gave me a list of parts amounting to $386.55 plus $100 service charge only to see if a compressor is needed or not. I have not been able to get a repair manual or parts to repair the fridge myself. I am very near writing LG = Lemon on the fridge and putting it in front of my yard to become part of the landscape. How did we come to be sitting ducks?!

I purchased my LG front load steam washer, model WM2501HWA, in April of 2010. It worked fine until May 2014 when it just stopped mid-spin cycle. It totally lost all power. I checked the obvious, tripped breaker switch, plugs, and all was fine. So I called a repair company that was recommended to me by a friend. They diagnosed the problem as a bad power board. It was also recommended that I replace the noise filter at the same time. Parts and labor would be over $300 not including diagnostic fee. After waiting a month for the parts, they installed them and it worked. After about 6 loads it died again! Ive been waiting for the new parts and its been over a month! I asked the repair company if they could just refund my money so I could just get a new one and they said they wanted to install the new parts first. They have yet to receive my parts and I am spending $25 a week at the laundromat. The first mistake I made was buying an LG washer and dryer. My second mistake was calling a bad repair company. I am currently out $300 and have no working washer. I am so mad!! Dont buy LG!!!

Bought this refrigerator for roughly $1700 and then spend roughly another $1000+ on LG Authorized repair over the years on replacing low quality broken parts. And continuous beeping of because the compressor gets iced up and refrigerator stops working. Solution Call LG Repair again and again, $125 per visit. How can you live with a refrigerator which every few months stops working. LG refrigerators with Bottom Freezer are a lemon. DO NOT BUY THEM.

First call to LG Service was at 6 months for ice maker on model LFX33975ST refrigerator. Fourteen months later Ive made 13 calls and have had 3 service visits. Now Im told it is the compressor and unit needs to be replaced. LG company said takes 3 - 5 BUSINESS DAYS to make a final decision on how to proceed despite what repairman says. Im physically disabled and take medication that needs to be kept cold. This is not the way to conduct business! Also now I find out there is a class action lawsuit for this models ice maker. I wouldnt doubt soon there will be on the refrigerator too!

3500 dollars spent on a pile of junk refrigerator. Units Freon loop has failed internally at 8 months old. Five repairmen later and 6 weeks without a working refrigerator, dont buy any LG products. Horrible customer service and my personal feeling is they dont care!

My LG is a built-in model; it's set into an island next to the sink. The whole island gets warm while it's running because the venting is inadequate, especially while drying. The choice of settings is really helpful.

No response at all even 4 days after submitting complaint about product problem. They gave me case number of **. I found a problem of condensation, top left side of the front panel on my new 5 month old LG refrigerator to contact a LG customer representative to get case number. I submitted photos showing the problem with model number. They asked me serial number but I could not find any near area where I found model number. I asked them where was the serial number but they did not respond either. They do not have any respect at all to their customer. I will not recommend this company to anyone. I bought many home appliances when I moved into my house. One company which I called about a strange issue on my oven made a schedule of tech people visit to my home right on the phone. This LG customer support people are ignoring and so slow.

We purchased an LG refrigerator with ice maker about 4 years ago. We have had several issues with this unit because the ice maker would continually overfill and flood the back of the unit. We have had numerous issues with flooding and ice all over the floor and with the unit not keeping food cold enough. We contacted LG for service, only to realize that it would take two weeks to install a new compressor and worrying if that would hold. I had just purchased food from BJs and lost over $200.00 in food. Not willing to re-experience this again, we ran out to Lowes and purchased a Samsung refrigerator which will be delivered tomorrow. I will never buy another LG product again. Made in Korea, and you must wait to replace parts.

After 2 years $1200 washer drum literally fell apart by the main nut coming off. LG has a lifetime warranty on the drum but they will not honor their warranty. You have to spend a minimum of $200 for LG to fix it. The repairman said its common with LG washers and they are only instructed to tighten the nut as hard as they can. They dont even put Loctite on the nut to prevent it. LG customer support is absolutely horrible. I even spoke to the executive office in Alabama and the guy didnt even know about their warranty and told me it doesnt exist until I had him look it up. Then he was really short with me on the phone and told me to have a good day and hung up. LG has JUNK washers, JUNK warranty, and is a JUNK company. Spend your money elsewhere!

As others have stated, DO NOT purchase an LG machine! This is literally the worst appliance I have ever owned. The second worst would be the dryer. Clothes are literally shredded, never clean, frequently takes all day to do a load of clothes. LG customer service acts like you dont know how to do laundry. Ive been doing laundry for almost 30 years and never had a problem until their machines. I will never purchase another LG product in my lifetime. I would pay twice the price for any other brand. I have included pictures of what this machine did to my favorite quilt. The rust spots you see in the pictures were from the machine. They were not on the quilt before I put it in the washer. It literally just destroyed the quilt.

When I purchased my $2400 LG refrigerator 5 years ago the salesman assured me that this refrigerator should last 15-20 years. WRONG. The compressor failed after stocking up with over $500 worth of meat products due to the Covid 19 crisis. When the repairman came and I had to pay another $100 for a 10 minute diagnosis, he explained that the LG compressors have a 3-5 year life span. Long story short, he was right on point. It failed just a few months past 5 years.Estimate for the repairs were over $1200. If I can give LG less than one star I most definitely would. I would not ever buy LG anything even if it was for free. Buyers beware!! They may look sleek and nice but they are by far the absolute worst product I’ve ever had the misfortune of owning. Tomorrow my new Maytag refrigerator is coming and I will be happy to kick this piece of junk out of my house. NEVER AGAIN LG.

Brand new LG electric range model LRE30453SB. First time using the oven, smoke billowed from the oven vent after about 5 minutes of preheating. There was some cracking noises heard, about 4 or 5 of them prior to the smoke release. The convection fan may have been on as the button was hit, but the fan indicator never illuminated on the display. Im returning it to the store and staying away from LG.

I used to love LG products; however, my wife and I bought an LG refrigerator along with an LG washer, dryer, microwave, and dishwasher. Our refrigerator stopped cooling all together. After trying to do the simply things LG suggests, we had to call for service. Called on Thursday the 12th and they scheduled an appointment for Monday the 16th 1-5pm. I called the service company on Friday to confirm and they said there was nothing scheduled. Called LG and they set us up with another service provider; however, the earliest they could be out was Tuesday the 24th. Spent 55 mins on the phone with LG and they said they cant do anything else and the line to the service scheduling department is down. When they work they are great. When they break while still under warranty its not worth it. Buy a different companys product. Thanks.

We purchased the LG gas range through Costco in October of 2017. Purchase through Costco extends the one year warranty to 2 years and using the Costco CitiCard for the purchase extends the warranty for two more years. We began having problems with the range in 2018. When we would turn the oven on we thought there was a smell of propane - this gradually became worse and worse. We noticed it a great deal when attempting to use the Easy Clean function - the burner would not light and the oven would not function during that process. Then we began to notice a problem every time we turned the oven on. We had the propane company come out and check the tank and flow regulator and everything checked out okay. We contacted LG and after some back and forth and delays the sent a local repair company out in November of 2018. The repair person checked the oven and felt there was a problem with the oven getting the proper amount of air to light. LG support told the repairman they would send an oven valve. That repair was not done until the middle of January 2019. I was told initially by LG to absolutely not use the oven until it was repaired. That meant we went through Thanksgiving and Christmas without being able to use the oven. In between all of this, the owner of the propane company came out and checked the gas flow to the oven since LG was saying they felt the problem could be the propane flow. The propane company did a water column test on the propane from the pipe to the stove and it was perfect.We began using the oven again and gradually problems began once again until one morning when my husband turned the oven on and the house filled with gas. We rushed around opening all of the windows and turning on fans even though it was a cold morning. This time I not only contacted LG but also contacted Costco concierge. Once again the repair person came out and inspected. He said when the oven is on there is a really bad metallic burning smell and it wasnt lighting properly. He once again had to wait for LG to send repair parts which he replaced as instructed. After completing the repairs the oven was still not lighting properly and was shooting gas. He made several attempts to get it working. The only way the gas would light was if he put his head into the oven and blew into the convection opening. Yikes! This oven is so not safe! I was very concerned that he might be injured by doing such a thing.Now we are once again in a holding pattern waiting for LG and Costco Concierge to come up with a satisfactory solution. I am fed up with the situation. Not only are we having these problems but this is not a very good range overall. When baking or cooking anything in the oven it is necessary to keep turning the food every few minutes or the back side of the food will be overly browned or burned. The other problem with the oven is there is no shield on the top of the door and if one isnt careful while the oven is open it is very easy to be burned on the leg by the hot metal edge. I havent had a problem with the knobs on the top being bumped and turned on but when I am cleaning the stove top I usually remove those knobs so that I can clean that surface too. The burner parts are pretty junky metal but fortunately, they are removable and with some work, it is possible to get them looking okay. I am noticing some rusted areas on the burner caps which seem to be crummy cast iron but I just scrub it off. On the whole, the range is a lot of work to keep up. We wont even go into the Easy Clean (its a dud) and the regular oven cleaning function is not so great either. Since we now have no idea how much longer this will go on we have purchased a countertop oven to use. We had borrowed one from a neighbor but since this has gone on for far too long we are appreciative of their kindness but dont want to continue borrowing. I feel that LG is just stalling us as long as they possibly can and only hope I can count on Costco to insist they make this right.

LG was able to establish a priority service call on 11/12/19 with a LG tech that had a compressor on his truck. The LG tech - Jose ** was very professional and had the refrigerator back in service that morning. Hopefully this fix will allow us to enjoy our LG refrigerator for many more years. Thanks for the help.

Let me start by saying I will never buy another LG product and will warn others to stay away from this manufacturer. I purchased a French Door Refrigerator Model LFX25978 and after approximately 3 years the compressor failed. Although the refrigerator was under a one year warranty, the compressor had a ten year warranty which is one of the reasons I decided to purchase it so I had a glimmer of hope that this repair would be covered by LG. NOT EVEN CLOSE. After very frustrating discussions with customer service I was told that I would have to have an authorized service center diagnose the problem at a cost of approximately $175 and upon their verification, they would send a compressor directly to my home free of charge but I would have to pay for the repair. My total cost was around $800. When all was said and done. HERE IS THE REAL KICKER. Fast forward just short of another 3 years to now and the compressor failed for the second time. Obviously there is a problem with this part that the company is unwilling to address. When I called to see if the company would make some type of accommodation, I was treated very unprofessionally and they would not offer the slightest relief. NEVER AGAIN. POOR QUALITY COUPLED WITH POOR CUSTOMER SERVICE IS A VERY BAD COMBINATION.

My first unit came with a manufacturing defect where the housing unit inside the fridge housing. The styrofoam kept coming apart and wouldnt stay put. LG and Lowes recommended that I just exchange it for a new product. Besides that one manufacturing defect, the unit worked fine; it was quiet and efficient. Now, after a week the second and replacement unit was delivered. Oh boy, LG has some major issues they need to fix. First, the unit comes without one shelf on the freezer side. This was remedied by them saying they would send one out to us. Second, this fridge is much louder than the first unit we received. It makes a constant humming noise, which is quiet and we wouldnt have thought much of it, but we had experiences with our first defective unit to compare it to. Heres the kicker though. Occasionally, the fridge will start rattling. Its not too abhorrent, but when we open the fridge, the shelves will make a vibrating noise that gets amplified. I contacted LG support again to ask how to remedy this because we werent sure if it was a leveling issue or something else. The agent that I was connected to just tells me to unplug it and plug it back in, and adds that if it isnt resolved we would need service for a fridge that we had just received. To top it all off, the serial number matches a fridge that was made in April 2020. How terrible does your quality control procedure have to be for this to happen? Im 0/2 in receiving a brand new perfect product. I went with LG because people said they improved (partially because of my Korean bias), but man stay away. Currently debating if I should ask Lowes to replace the unit or if I should go with a completely different refrigerator. Terrible. Just terrible.

We purchased an LG refrigerator 2 and a half years ago. It has stopped working. The refrigerator is not cold and the freezer does not freeze. LG has cancelled or failed to show up for 2 scheduled visits. We have now been without a refrigerator for over 20 days. LG representatives are now saying it will take them 7 to 10 days to review our documentation (receipt of purchase). We have called customer support at least 6 times and they lack integrity and empathy. How would one of them feel if they were in our shoes for 20 plus days?

Our experience so far has been great. The electronics make our range easy to operate and efficient to utilize. The heating element in all functions are very accurate, so we dont have to guess when using a specific recipe for temperature requirements.

Today I had a refrigerator delivered based on the information given to us by THEIR own employees. They stated that there was no vendor in our city that would be able to repair a sealed system leak. We were just about to have the 4-year old LG fridge removed and the new one installed that I couldnt afford but had to buy when they told us that Sears was able to send someone out to repair it under the warranty. We had already waited a week for them to do the right thing and needed a fridge. They were unapologetic and they REFUSED to do the right thing and reimburse us for the LG fridge under the warranty was we were told would be done. So we now have an LG fridge waiting for repair after 9 days sitting next to the SAMSUNG that we had to buy as we could wait no longer for LG to come through. They make crappy products and their customer services is inept and inefficient and they dont stand behind their warranties.They want you to have a hard time using their warranties so that they dont have to stand by them. CROOKS - like Ive never seen before. DO not waste your money on their junk. Their customer service is on a level of incompetence that I have never seen before and I hope never to again. STAY AWAY - buy any brand other than LG. Its better to use an ice chest than to buy an LG product. Garbage!!!

We bought an LG French Door Refrigerator that quit working in the first 2 weeks. The ice maker wouldn’t make any ice. When we called, we also got the service tech would be right over, which he never showed. So my husband took it upon himself to try and find the source of the problem. When he called LG, they then said that because my husband worked on it, he voided the warranty! So now, we have a fridge that doesn’t make ice and nothing we can do about it! We hate LG! Never buy a fridge from them!

I bought one microwave oven from Saudia, Riyadh since more than one year, then sent it to Egypt and it was working fine. But suddenly the buttons was not working fine so I called LG/Egypt, telephone number 19960 to come and check, but when they came to know that I bought it from Saudia they said, We are not responsible, as per instructions from LG. I told them that this is international company and brand name but unfortunately they refused... Now pls advise how can I solve this issue through any other channel in Egypt. My address in Egypt Giza **. By the way I have many LG product from Saudia - direct drive washing machine. Appreciate your understanding and support.

I purchased an LG French Door Refrigerator when we built or new home in October of 2014. My husband was very excited about the third door in the top half of the refrigerator and the ice in the door. I wanted the freezer on the bottom and the extra space in the top half. Although we both got what we wanted I have had nothing but problems with this refrigerator. After only 6 months we had to pull it apart in the freezer compartment and thaw the back of the freezer because the fan in the back was frozen. Since then I have had to pull everything out of the fridge and pull off the back to expose the coils to thaw them as well. After I do this again tonight I will have done it 3 times in less than an 8 month period of time. The last time was only 2 months again and last night sure enough the fridge threw an error code again.Holy Cow LG really this is the best you have to offer? My old GE side by side Fridge was less of a hassle and required less attention than this LG has and I had that fridge for 20 years. In fact the side by side that I bought second hand and only paid $150 for has been better fridge than this LG that I paid over $3000 dollars for. If I could I would deliver it to the President of the Companies door step and let him take it apart and thaw it yet again. Wow thanks for the crappy design. I will never, never, never buy another thing that says LG on it or that LG has had anything to do with. Thanks for letting me rant. I hate this Fridge!!!

We had a few problems with the LG fridge. It had a recall the first month we got it and then we kept having problems with the back of the freezer. It kept freezing so they had to come take it apart and defrost the back. We had it about 5 years and all the plastic parts were breaking.

After less than 3 yrs. the Sears Kenmore Elite died and we lost over $400.00 in food. It took 6 weeks to even get a repair man to service it with new parts from LG. 3 days later it died again now it is taking another 2 weeks to have someone look at it again. Life is not good. I will never buy another product that is made by LG. I had to buy another fridge while this one is in my kitchen taking up space.

The LG refrigerator has beautiful design inside and outside. Very well lit. No problem except it made a low noise every 15 minutes which was fixed by the stores repair section.

This WT5075CW washer is completely useless. I am going to have to replace it, and I have only had it a little over a year, but I cant take it anymore. It gets unbalanced on the spin cycle for no apparent reason. I only was like weight and size clothes together. I rearrange the clothes when it gets unbalanced and then restart. It starts filling with water again and stops unbalanced again. I try the Spin Only cycle. Same thing. I was the same loads every week and it is completely random as to which load will have this problem. Last week, it was the delicates – how can they cause an unbalance???!!! I am left with an entire load of sopping wet clothes that I have to drain over the top of the washer, hang out on the patio until the dripping stops and then dry in the dryer for over an hour. I called my BrandsMart extended warranty repair team out and they said that is how the washer was designed and charged me $60.

After the first year of ownership, what I thought was an investment of a lifetime, has evolved into the mistake of a lifetime. This washing machine (LG WT1201C) is depositing some kind of a black substance all over my entire wash. When rubbing this deposit while wet it dissolves into some kind of oily residue. I had three different service technicians from three different companies all of which said I needed to clean the machine more. Really??? One technician went as far as to say it had something to do with the drain line. I have used every product imaginable to clean the tub to include bleach, vinegar, tub clean from Affresh, and Tide, none of which has resolved the problem. I have even removed the drain hose from the machine, and washed it out (which should not have to be done). The slime inside the hose is not the same substance which is being deposited on my clothes. I had a very expensive set of sheets ruined on the first experience, not to mention having to drive across town to wash my clothes.The problem seemed to have subsided for a while, but now it is back with a vengeance. I called LG to set up a service call and spoke with Cyrus on 6-6-16 who informed me I would have to call back and schedule an appointment with Sears and was given the phone number of 800-905-9505. Cyrus stated these people were trained to work on LG products. I called the number provided on June 11th speaking with Donald and set the appointment for Monday June 20th and was given the repair ticket # **. On June 20th the technician didnt bother to show up or call, after I had taken the day off from work for this repair. I called LG in regards to this matter and spoke with Tori ID#**, who informed me they (Sears Center) had treated her just as poorly when questioning why the technician had not shown up or called. To make matters worse the Scheduling Department took it upon themselves to schedule an appointment for the next day, Tuesday. Again I placed a call to the Service Center to cancel this service call as I had not made the appointment and would not be available due to my work schedule. I explained, to the male on the phone, not to schedule any appointments as I would call back when I had time available. The following day I received another automated call to inform me a technician would be arriving on Thursday. Again I had to place a call to cancel this appointment. To escalate this matter even more on 6-27-16 I called the Sears Service Center, and was informed they could not schedule a service call for Saturday, as this was a warranty call and they do not do warranty work on Saturday, just non-warranty work, and I was informed, by Sears I would have to call LG back as my repair order had been cancelled, which I did, and spoke with Heather, who informed me they have no control over when Sears schedules their technician. On 6-29-16 I started the calling game all over again placing a call to 800-905-9505, and the female answering the phone said she could not schedule any appointments for any Saturday. I then asked to speak with the supervisor and spoke with Robert for the second time. When he started to say they didnt have any Saturdays available I advised him I had already spoken to him and knew he was not telling the truth. All of a sudden magic happened. I was given the date of July 9th with a service # of **. When asking Robert where this call center was he stated it was Columbia.

Refrigerator: Model No. LFX31945ST 3-door LG Ice & Water Stainless Steel 28 Serial No. 207KRWZ0A593 purchased on 09/16/2012 from hhgregg 1321 Huguenot Rd. Midlothian, VA 23112. Contacted LG Service Department on 07-01-13 Ref: Ice Maker. 07-03-13 Service Technician came out and ran a diagnostic on unit, determined that compressor was bad and had to order one. 07-06-13 9:20 PM Contacted service center and was advised that technician was due on Monday 07-08-13 between 8:00 AM and 12 Noon to replace compressor. 07-09-14 Contacted service center about noise coming from back of refrigerator. They advised that this was normal. 08-15-14 Contacted service center about noise coming from back of refrigerator. They advised that this was normal. Unknown date contacted service center concerning error codes “er rf” on display unit. Technician scheduled to come out on 10-01-14.10-01-14 Service technician arrived to check on noise and cooling issues. Coil and fan motor frozen with ice. As technician was removing inside grille to get to fan he broke the grille. He defrosted the ice from the fan motor and replaced the grille with one he had in his truck. Set temperature for refrigerator to +34 degrees and temperature for freezer to -1 degree. He wrote up the service ticked and charged $81.98 for the “Duct Assembly, Multi (item number: **)” that he broke plus the $120 for service call plus $4.34 tax on the replacement grille part. 10-06-14 Sent Fax to a ** in the Alabama location concerning telephone conversation in which he advised LG would reimburse me for the cost of the repair part plus the tax. Fax included cover sheet, two page service ticket and copy of purchase order from hhgregg.10-22-14 Called service center and after a 20 minute hold to verify my status, was advised that I should hear from Alabama around November 3rd. 07-10-15 Around 4:52 PM Eastern Time, called service center and advised them that freezer was not freezing (temperature was 62 degrees and rising) and that all food in freezer had spoiled. Furthermore, the refrigerator temperature was almost 70 degrees and food had spoiled. Additionally the unit was making a loud motor noise in the rear of the unit. After trying to explain the issue over and over again I requested to speak to a supervisor. I was placed on hold for 38 minutes and 26 seconds until I disconnected the call from my cell phone, but not before I had called the service center again from my house phone. It was only after I explained everything again that I was informed that the executive staff (supervisors) department closed at 5:00 PM and that I could not run the “Smart Diagnostic” over the telephone because all of the service technicians in their department had also gone at 5:00 PM, that I would have to call back tomorrow on 7-11-15. The service center advised me that the service warranty had expired and any service call would be $120.00 plus parts. This was mentioned on three different times during the call. I did manage to schedule an appointment for a technician to come to the house on Monday, 7-13-15 between 1:00 PM and 5:00 PM. Total time on the telephone service call was 58 minutes and 44 seconds.7-11-15 Called the service center again and had to explain everything that I explained twice the night before. After requesting to run the “Smart Diagnostic” I was placed on hold then performed the diagnostic. After a delay they informed me that the diagnostic did not come through and we had to do it again. Once that went through I asked what it showed and was told that they did not know, that someone from the technical staff had to review it. They told me that they could schedule a technician to come out to the house on Tuesday afternoon on 7-/14/15 but there would be a $120.00 service call charge plus the cost of any parts. I then asked to speak to a supervisor and they asked me what that was about. Finally after going back and forth with them I was placed on hold for about 12 minutes before a supervisor identified as ** came on the line. She asked what the problem was and then placed me on hold while she brought up my file on her computer. That took another 5 plus minutes. Finally after explaining everything to her about the previous night and current call she placed a one-time extended warranty on the unit and gave me an authorization number of: **. She advised that she could get a technician out on Tuesday afternoon 7/14/15 and when I told her that I had one already scheduled for 7/13/15 she confirmed it. This call was then terminated after 58 minutes and 11 seconds.7-13-15 Contacted by service technician at 3:12 PM who advised that he would be arriving in about 20 minutes. He asked what I thought was wrong with the unit and I replied that I thought that the compressor had gone bad. I explained the temperature readings and the noise it was making. He stated that if it was in fact a bad compressor that he could not fix it today as he did not have one with him and would have to order one. He arrived at 3:38 PM, removed the lower back grill panel to access the compressor and noticed a lot of dust on the evaporator coils. I asked him if I was supposed to remove the rear access grille to try and clean the coils and he advised against it stating that it could damage the vanes on the coils. He went back out to his truck to get his gauges and checked the compressor which he determined was bad. He advised that he was fully booked for tomorrow, Tuesday, 7/14/15 but would press his schedule and plug me in on the end of the day. He departed at 4:04 PM advising that he would call when he was on his way out to replace the compressor. 7-14-15 Around 1:23 PM service technician ** called to advise he was on his way. Compressor delivered via FEDEX this afternoon and left at the garage door. Technician arrived at 1:30 PM, completed compressor swap and departed at 3:30 PM.06-04-16 Noticed that items inside the refrigerator were not as cold and normal that that on several occasions milk and dairy products were spoiling before the “Best if Used By” dates. The inside temperature of unit felt cool and not cold. Placed thermometer inside the refrigerator portion of the unit and began taking readings. Also noticed that freezer unit was not as cold as it should be also. Placed thermometer inside the freezer unit and began taking readings as well. Temperature settings on the panel are set the same as the technician left them on his last visit on 7/14/15. Refrigerator set to 34 degrees and freezer set to -1 degrees.06-05-16 At 9:00 AM took temperature readings. Refrigerator was showing 48 degrees on a dial-type thermometer and freezer showing 5 degrees on a digital thermometer. 06-05-16 At 3:00 PM took temperature readings. Refrigerator was showing 50 degrees on a dial-type digital thermometer and freezer showing 8 degrees on a digital thermometer. 06-05-16 At 9:30 PM took temperature readings. Refrigerator was showing 46 degrees on a dial-type dial-type digital thermometer and freezer showing 7 degrees on a digital thermometer. 06-06-16 At 10:00 AM took temperature readings. Refrigerator was showing 48 degrees on a dial-type digital thermometer and freezer showing 8 degrees on a digital thermometer.06-06-16 At 11:32 AM called LG toll free number (800-243-0000) received recording and sent link for self-diagnostic. Performed self-diagnostic as per link and advised to contact LG repair at (866-558-2559). Refrigerator was showing 50 degrees on a dial-type digital thermometer and freezer showing 6 degrees on a digital thermometer.06-06-16 At 12:10 PM called LG toll free number and automated system advised they would call back within the next two hours. At 12:15 PM was connected to a Customer Service Rep in the Philippines. I requested several times to be connected to an American Customer Service Rep in the United States but was told three times that there were no US representative at their location. After my fourth attempt I was placed on hold. At 12:18 PM the Philippine rep came back on the line and advised that they did not have a US contact number. I requested to speak to a supervisor and when queried as to why I explained that I wanted to speak to a US rep and that her service center should have a number. She put me on hold again. At 12:21 PM she came back on the line to advise she will transfer me to a supervisor. At 12:27 transferred to ** in the Alabama office. After trying to explain my issues with her she placed me on hold several times explaining they are using new software programs and have glitches. She is trying to plug in the extended warranty on the unit. She returned on the line to advise that she had scheduled the technician ** to come out between 8:00 AM and 12:00 PM under Authorization Number **. She further advised that this authorization included the service call plus parts and labor. ** also provided a direct number to the Alabama Service Center at **. The telephone contact was terminated after 50 minutes and 47 seconds at 1:00 PM.06-07-16 At 11:15 AM received call from Service Tech who advised that he would be out within the next 15 – 30 minutes. He arrived at 11:35 and performed a refrigeration pressure check on the system. He stated that it appeared there is a leak at one of the coil joints where the copper joins the aluminum. He indicated that the High Side pressure dropped 30 psi with no movement on the Low Side and that indicates a leak somewhere in the system. He further stated that much drop could indicate only a ½ charge or less of coolant presently in the system. He explained that there was a company issue with ordering parts to have them overnighted to the customer. Lately the parts have been shipped to him which delays service. He stated that the parts he needs will be overnighted to me and should be here NLT 10:30 AM tomorrow, Wednesday, June 8th. He has scheduled an appointment for Thursday at 1:00 PM just to be safe and at present he only has one appointment for tomorrow. If I receive the parts tomorrow morning I am to give him a call and he will work me into his Wednesday schedule. He indicated that the job would take several hours to complete (Of note: He asked me if I was removing the rear access panel to blow out dust and vacuum the coil area. I told him that on 7-13-15 I asked him if I was supposed to remove the rear access grille to try and clean the coils and he advised against it stating that it could damage the vanes on the coils. He told me that he did not say that, that he highly recommends the customer remove the rear access grille and try to blow out the dust and debris, then vacuum the debris up, just being careful not to get near the vanes or coils.). After placing the order for the parts to be shipped/overnighted here he departed at 12:05PM.06-08-16 At unknown time, received call from Service Technician to advise that the FedEx tracking indicated that the parts he had ordered had arrived. I confirmed that and he indicated that he would be arriving sometime around 11:00 AM. He had ordered both a refrigerator coil and the freezer coil which had arrived and be commenced disassembling the inside of the refrigerator to swap out the refrigerator coil which he felt had a small leak on one of the connections. After steaming ice off of the end or the coil he replaced it with the new one. He then checked the pressurization on the lines and said that he was satisfied with the as it did not appear there were any leaks. After checking other things in the unit he packed up and departed advising that he would check back to see how the unit was performing.06-09-16 At 8:52 AM received a call from Service Technician, who was checking on the performance of the unit. I advised him that it did not appear to be cooling as he had predicted, that the freezer was in the teens and the refrigerator in the lower 40’s. He advised me to keep a check on it and he would schedule me for the first of the week. 06-12-16 At 3:14 PM received a call on answering machine from Service Technician who advised that he has me scheduled for Tuesday, 6-13-16 between 1:00 PM and 3:00 PM.06-13-16 At 2:07 PM received a call from Service Tech who advised he would be here within the next 10 - 15 minutes to check on the unit again. He arrived at approximately 2:25 PM and proceeded to first blow out the dust that had accumulated under the unit and on the coils which was minimal. He then began to test the system refrigerant and determined that it was not up to capacity. He then vacuumed the lines and added some additional Freon. He advised that it appeared that there was a little water in the line which he was able to purge. He indicated that the unit should work fine at this point with the cooling in the refrigerator set to 34 degrees and the freezer set to 0 degrees. I told him that I would continue to take temperature readings in both the refrigerator and freezer and if I noticed them not performing I would call him and let him know. After about 1 ½ hours of work he departed.06-14-16 At 8:53 AM received a call from Service Technician asking how the unit was performing. I texted him back at 11:39 AM advising that the refrigerator was at 37 degrees and the freezer was at 9 degrees. At 12:15 PM Service Technician called again to advise that he had mistakenly had a parts order sent to our house and wanted to know if was OK for him to come by and pick it up. I advised that it was not a problem. He asked about the refrigerator and I advised him that I would continue to monitor the temperatures several times during the day and evening for the next few days to see if the system performs as expected and would advise him of results. He advised that he will continue to check up on it and would be calling periodically. On 05-24-17 we returned home from an extended vacation to discover that the ice maker was not producing ice. Door was dispensing water but there was no ice in the door-side ice maker and therefore nothing to dispense. On 06-05-17 At 12:18 PM I contacted the Executive Offices in Alabama at ** to explain the issue I was having with the ice maker not working. The person I spoke with, whose name I failed to get, advised me that she would give me the number of the local service center to schedule an appointment for a technician to come out and diagnose the problem. There would be charges for the technician to come out, charges for the diagnostic, charges for parts and labor since the unit was past its one year warranty and had already been given a one- time courtesy and she was not going to issue another one. I was basically out of luck but could get it fixed through the technician with service call charges plus parts and labor.While the service technician was very personable and professional, that is the only thing good I can say about me experience with this company. The technician even told me on several occasions during his visits that the parts i.e. compressors, etc were inferior and the technicians were having all kinds of problems with them. With the experience that I have had in dealing with this company, I doubt that I will every purchase anything else with the LG label.

The dishwasher caught my house on fire, model number lds4821 st/bb/ww. The fire chief stated it was the motor of the dishwasher that caused the fire. It was only three years old.

Had microwave for around 11 months. Glass started to peel on the inside manufacture defect. Contacted LG numerous times sent pictures. Pictures of receipt and delivery receipt first they were going to send me a box and return it then they change their mind and said that before they could give me a refund because they dont repair countertop microwaves. They said first I had to buy a new LG microwave then send them pictures of the old labels cut or destroyed. Of the old microwave then they would give me refund. I proceeded to tell them that I did not want to buy another LG microwave because I thought they were crap and I should not have to buy another of their products. That didnt go over so well.All I wanted was the microwave to be repaired or replaced. I will not be forced to buy another one of their products. I already have the stove and refrigerator that had to be repaired five times in the first year. Part of a companys integrity is stand behind their product when something goes wrong and not forcing you to buy their product but instead encourage you to buy their product again by the service you received when something goes wrong. Now all I can think of is going to college for 8 years to become a lawyer to sue LG over their refund and return policies. But in reality will probably just use their piece of crap microwave for target practice to cite in my rifle.

The microwave cracked pieces went into food I was cooking. I made at least 5 calls to LG co. They said they would send someone out to fix it, no one came. This happened every time I called. I called Best Buy where it was bought, they wanted us to take it down and deliver to their geek squad. I only own this microwave for 6 months when it cracked. To this day Im stuck with a microwave that is still cracking and LG will not help us out to either fix this one or give us another. I also bought an LG double oven range the same day, it also has a peace of oven glass chip, and still LG will do nothing on that issue.

My LG refrigerator has shown weird behaviors and lately ER CO on display and shortly stopped making ice. The biggest problem is that the LG service team have no idea of how to fix it and now after 6.5 months of 5 visits and over 12 hrs of phone calls, they have GIVEN UP asking me to buy another fridge. Here are the clear problems with LG tech - a) Tech is under skilled - Over the 5 visits, the technicians came up with different diagnosis. b) No follow ups - There were no follow-ups (I repeat no follow-up) from LG on the next steps after the tech shared the diagnosis info. c) No handover within their teams - Every time when I called their customer care, I spoke to a new person and I had to repeat the whole story again and was provided with new (and may times repeated) steps to follow. d) Tier 2 drops the ball - Very good on the phone, but once off the phone, no easy way to catch. e) Only escalations work - I took to the social media, only when I got their attention and someone senior started looking into the problem and whole history of correspondence.f) No outcome - But in spite of engagement from seniors, the problem remained unresolved and finally they gave up asking me to buy a new fridge.I lost 3 working days to attend the technician visit and over 12 hrs of office time on phone. Total $ equivalent of this time loss is over $5000. Highly recommend avoiding LG appliances.

Does not wash stains, does not wash clothes clean. Have to stand on stool to reach into washer. Dryer takes forever to dry regardless of setting. Spent too much money on a washer and dryer that does not clean or dry clothes right. Bring the “Agitator” back.

This range is a major fire hazard! I cannot believe it has not already been recalled. The slightest brush up against the knobs will accidentally turn them on. Weve already had one small fire as a result. It terrifies me! In addition to this, the oven is suddenly not heating evenly and its only two years old. We are having someone look at it ASAP. I regret this purchase and would strongly advise consumers to STAY AWAY FROM THIS APPLIANCE.

We purchased this front load washer September 11, 2018. Weve been trying to get our washer fixed since Feb 1st 2019. LG tech came to our house, identified parts that were required. Said he would order them for overnight delivery and be back on Monday to install. Parts didnt arrive and we had to call repeatedly. He called finally to say the parts were on back order. Nothing happened so we began contacting LG customer service. We were told parts were ordered incorrectly then were told they were on back order and there was no delivery date. After numerous calls to LG customer service the parts showed up with overnight delivery. Same Tech shows up, installs parts (major parts like stator and main control board). Washer still doesnt work. Weve talked to 2 supervisors and cant get a tech back to his. Then the fun began! We have only been able to wash 2 towels at a time for months. LG Tech blamed us wash loads are too small. Youre causing this problem. Always wash 6 towels at a time. Of course it still didnt work. Then they offered a $50.00 voucher to go to the laundromat??? Weve taken several days off work and LG solution is a voucher to the laundromat. Next time the LG tech came to our house. He said I was obviously using too much soap. He recommended tub clean cycle at least 4 times and using vinegar in two of those cycles. LG tech promised to return on Monday. Of course that didnt happen. LG customer service told us this is our fault and we have neglected taking care of our machine. Bottom line they will not honor the warranty. LG front load washer in my opinion are bad but LG customer service is horrible.

5 years ago, I bought an LG Washer and Dryer set for $1700 at Lowes. After a year and a half, I started getting the uneven load message occasionally. At this point, it does it on every single load, even if its empty. My water bill is outrageous because it just keeps refilling with water. Ive resorted to hand ringing each item washed in order to put the clothes in the dryer. LG will do nothing about it because its been 5 years since I bought it even though I started calling about the problem after 2 years. I refuse to pay $300 for them to come out to check the problem, then additional cost to fix it, since its a well known issue with their washers. It is a manufacturer design issue and cant be fixed. The only reason they are still in business is probably because of maintenance costs to continue to repair their horrible products. Model #WT4870C.

LG product company are not good. Some days before I purchase 3 star freeze after some days come problem. I complained. After complained they promised to me we handover new freeze but they dispatch 1 star freeze against of the 3 star. Service and product both are not good. I m not happy and I suggest to all of you please go with other brand. Old freeze model no:-GL-B191KRLQ. New Freeze Model no:-GL-B191KPZU.

After two months the temp control button cracked. The machine will not work at all. I called consumer services. They cannot find a service repair person to look at my dryer. The end? I paid $1200 for a dryer that breaks after two months with no concern from LG.

We purchased an LG LDF8072ST PREMIUM dishwasher from Best Buy on Dec. 12, 2012. Since it has been installed, the performance of this product has been terrible. The drying cycle is terrible and when I contacted LG, I was informed that this was the way it was supposed to work because it is a new advanced HYBRID drying system?? Even when we put it on extra dry, it still did not dry the dishes. With the performance still terrible, 4 weeks ago, the dishwasher quit working completely.When I contacted the LG online chat service feature, it was a joke. I spent more time verifying that I had bought a dishwasher than anything else. He finally determined that my dishwasher was Shot and he ordered a technician to come out. 10 tens later, a technician from a local repair facility came out, and he verified my dishwasher was not working??? He brought no replacement parts, but verified the unit had crapped out.Two weeks later, he returned with a main board and got the dishwasher running. He tested a few cycles and declared it ready to go. I was out of town and my wife was leaving that afternoon, so she loaded up the dishwasher and started it before she left. When I got home three days later and opened the dishwasher, the dishes were still wet????? This is the first dishwasher that I have owned that drying dishes as part of the cycle is part of the dishwasher!I have gone on LGs website and written to them and have not heard back! For what they charge for their products, I would expect a better support/service system in place. Dealing with LG is as bad as dealing with Sears in the past. If this is not resolved, I will do my research and make sure my replacement dishwasher dries dishes and is not an LG.

I purchased 4 LG appliances with a home remodeling project. We moved into our house in late April. Last week, we cooked a pizza in the top oven. As with pizza sometimes, the cheese melted over the edge of the pizza stone onto the bottom of the oven. No biggie - it has a self-clean feature. When the pizza was done, I immediately set it to self-clean since it was already heated. It took 3 hours and heated my house to 80 degrees (note to self, do not self-clean an oven when its 95 degrees outside). The next morning I opened the oven to put my racks back in and to my surprise, all the self-cleaning feature had done was to BAKE the melted cheese even harder onto the surface. I had to take out (unscrew) the bottom tray and clean it with oven cleaner and 409. Its still not perfect. Very disappointed.

The lint screen pops up and a corner of a piece of clothing will catch and twist and roll until it is a huge wad of clothing. It is very difficult to undo the wad and has ruined several pieces of clothing. My husband took his time to follow a YouTube fix to no avail. And since the lint screen doesnt sit snugly it allows lint to get into the dryer so its a fire hazard.

Bought a brand new LG Top Freezer Refrigerator in Nov 2012 at Home Depot. It was working well & ran quiet. It has pretty good style & is functional. However, a little after a year in early 2014 the refrigerator started to act up. It was getting very noisy, and I noticed some ice build up at the back of the freezer interior. I tried to troubleshoot the problem, and tried to adjust the setting to make it less cold, but it didnt work. The fridge was get so loud I had to unplug it once in a while. I was fed up with the noise & the ice buildup, & decided to remove all the foods & defrost the fridge for half a day. Once the ice melted away & I plugged the refrigerator back the noise disappeared. I thought that solved the problem... Was I wrong. The troubleshoot helped to eliminate the annoying loud noise for a week & the noisy starting to creep back. And I noticed the freezer and fridge temperature was not cold enough. I found ice cream in the freezer was soften. Weeks went by, I just continue to struggle with the fridge. I finally bought two thermometer to monitor the freezer & refrigerator temp. The freezer was in the 30s and the fridge was in the 40s to 50. I realized miracle would not happened by waiting & contacted LG.I contacted the local authorized repair service, and I spent $170 for the 2 hr diagnosis service. The tech told me the sealed system was leaking - that was why the freezer had ice buildup, & the fan built out due to the ice buildup. The back of the freezer was frozen solid with ice when the tech opened the panel. I contact LG about the results of the diagnosis and I insisted LG should cover the cost of the repair for the leak & the burned out fan. I had to went back and forth with LG and the repair service for more than a week to get them to agree that the repair should be covered by the warranty. And LG agreed to pay for the parts but not the labor. The repair service quote me $450 plus but could be more. At that time I was furious. I paid $800 something plus tax on this fridge, and they expected me to spend $600 to $700 to repair it. No way Jose!! It was painful to let go a good looking fridge that still look brand new, but I decided to cut the loss & went to Sears to get a Kenmore for less than $600 before tax. Interestingly at Sears, I saw a Kenmore model with the exact interior design of the LG fridge I bought... scary!! Customers, please watch out that you dont buy a Kenmore fridge that make by LG. I will have my Kenmore fridge deliver today. This time I bought a extended 5-year warranty just to be on the safe side.

I chose an LG refrigerator because they have a really good reputation and it was recommended by my family and friends and the brand has been around for years. I like how high tech the refrigerator is and the control panels are great as well. They are really stylish as well. I really like these fridges a lot. Plus a lot of my family members have them. I think the fridges are fine how they are however if we could work on the pricing a little bit that would be good. I dont like the fact that you have to pay so much for them though they could lower the pricing a little for sure. Just give us some discounts and coupons and everything would be great.

Ive had my LX228968SB 26.8 cu ft 3 door french door for 4.5 years and it has maybe worked right for 1.5 years... Have had 3 service tickets and the compressor was just replaced 6 months ago and is out again and so I have been without a fridge now for over 2 weeks, during the hottest time of the year and Ill just say it, LG doesnt care. Working with LG customer service has literally been the worst experience Ive had with any company, EVER!!! I cannot even begin to explain on how bad and unhelpful they are or how many times Ive waited on hold only to get dropped (it literally just happened) or transferred and dropped.This is one of my favorites. When I called in several weeks ago to set up an appointment, they said that Id be contacted with 48 hours... Well, after 57 hours I reached back out and they told me since they couldnt find anyone to repair my fridge, they cancelled my appointment, when I asked them when they were going to tell me?.... Crickets. Then I tried to reschedule and they said they get 3-5 more days to do that, excuse me, what??? I am currently trying to get a refund on my fridge and hopefully some of the $1K worth of food I had to throw or give away... Fun fact; LG only does up to $300 and if you fill out one question wrong on their form it tells you that you arent eligible and it locks you out, awesome, right??? Bottom line, quality, at least on their refrigerators is awful (class action lawsuit out against them on their compressors) but customer service is even worse, NEVER buy LG or pray you never need to contact customer service.

Since purchasing the French door LG refrigerator in January 2014 we have had over 10 service calls. Anywhere from noises, freezer icing up, food freezing in the refrigerator. We have lost hundreds of dollars in food. This is a lemon. They keep telling me they cant replace because it can be repaired.... Really? Need to contact AGs office and file a complaint.

Weve had an LG washer (model WT5170HV) for about two years. We are having our second major problem with this machine. This time it is not stopping! It will start with saying 52 minutes for the full washing cycle and take almost three hours to complete. Needless to say, the repairman is coming out. I do not recommend purchasing an LG washing machine. Repair calls are expensive. If this repair is more than a couple hundred dollars, were dumping this machine and buying something else.

3 yrs ago we purchased a LG top loading washing machine. I called customer service after my machines electronic board went out (that has a recall on it). The machine also was locked with water and clothes in it. Customer service gave me a service rep to call and I did. Also was told I had to pay out of pocket for the tech to come out but with the situation of clothes and water locked inside it I have no other option but the number I was given. They do not service my area. I called back to LG, got told someone would contact me. That has been over 1 month ago.

Updated on 05/02/2021: This is my second review on the same LG electric range. This range has not worked correctly since the first month or two after we bought it! The temperature is NEVER at the correct temperature, the fan never stops blowing even though it’s in regular bake so that every baked good comes out too dark, and the cleaning feature has NEVER worked correctly. I have contacted LG and after them blowing me off the first time, I came here to warn people away from this garbage LG range. LG finally, after contacting me because of my first review, had two different repair companies come to my house.The first company had made seven appointments to attempt to see what was wrong. Four different repairmen came and each one gave us a different story and ordered the wrong parts, resulting in them having to order something else and come at a later date. The second company sent one repairman and he replaced some parts also and it seemed ok, but it’s still all over the place temperature wise and the fan never goes off, still!I do not use the convection setting, the fan should not be burning the tops of my food. This supposed attempt at LG repairing their defective appliance has been going on (this time) since November 2020. As soon as I can afford it, I’m buying a new range and rolling this one down the driveway for the garbage man. People, stay away from LG’s electric ranges, especially this model.Original Review: My LG electric range is only about 18 months old and I really think I wasted my money. I’ve cleaned it a few times a year and all it does is blow all of the dirty stuff onto the door and I always have a layer of black burnt on mess that I have to soak off. The gasket around the door is severely stained from the black gunk that just gets baked on as the oven cleans. I called LG about a year ago and they argued with me and told me to clean the gasket myself when the owner’s manual states not to. When I told the person which page to go to in the manual, they put me on hold forever. When they came back they said they would send out a new gasket that I could install myself. The gasket has yet to arrive, and the promised call-back from a supervisor never happened.Today, I cleaned my oven again and, yep, I’m soaking of the black layer with baking soda and water, the gasket is even more stained now. The oven fan seems to run non-stop, as if it is on convection not regular bake. I’m so disappointed and embarrassed that I proudly announced that I had just bought an LG range in the beginning. How can companies keep their business with such an inadequate level of customer service and defective products? I guess I’ll just be one of the crowd that I didn’t know existed until I searched for possible answers to this defective range’s issues. Never, never, never, again, LG! Keep your junk. My $1000 Whirlpool Gold could run laps around this piece of garbage, I wish I’d never replaced it.

I bought a set of appliances from LG less than 2 years ago. First the stove failed after 6 months. They came and replaced the main board. Then dishwasher started acting weird. It sometimes work, sometimes doesnt depending on its mood! Called a technician who said it will cost $450.00 to fix. The biggest problem just happened yesterday. The refrigerator stop working. Everything in the freezer section became waste. About $400 - $500 worth of food got wasted. All 3 appliances failed less than 2 years time. Now, I do not really have money to get the fridge fixed. I have never seen anything like this before. I am giving 1 star because there is no 0 star! In the middle of summer, we have no fridge!

LG LDG3036 ST Gas Range. I really like the double ovens and the design of this gas range, but I am completely dissatisfied with how the stove top burners work. The size of the flames around the burners vary considerably, so food will burn in one part of the pan and be barely simmering in another part, making it very, very difficult to cook food evenly. All 5 burners have the same problem. An LG technician came to fix it for the second time today with no improvement. I just got off the phone with customer services Executive Services and was told there was nothing more they could do, and that the stove was functioning according to the manufacturers standards and they will not replace or let me return it. So I paid $1300+ for a stove that doesnt cook any better than a primitive campfire. I have cooked on gas stoves for more than 30 years and have never had this problem. Cooks buy gas stoves so they have more heat control, not less. Id suggest LG needs to reconsider their manufacturing standards as their current one is unacceptable.

Plastic pieces broke within a month, resulting in failure of performance, i.e., faulty freezer drawer, sliding shelves, etc. Good thing theres an alarm for open doors because they never shut without some force. The ice doesnt completely freeze all the time (regardless of temp setting), and regularly drops into floor of freezer when drawer is opened. Without doubt I would recommend this to my worst enemy.

I bought a LG refrigerator... Less than a year ice maker does not work... Stove start button for oven works when it gets ready (stove almost 2 yrs old)... Just got a dishwasher in December 2013. The le is flashing...From what I have read online it could be a loose wire or the motor...really! I see why they try and push extra coverage... defective before you buy it. I can maybe see one product... but 3... all from the same store (hhgregg). BEWARE!

4 months after purchase of this LG Top Load washer the basket bangs, slams, smashes like crazy. Have to shut it down each time. Will not level no matter what I have tried. Leveled all legs, machine etc. Tried spreading cloths around. Big loads, small, loads everything but the basket feels as if its busted and floating. I tried calling LG, Sears, Kenmore etc. Of course everyone states that its not warranted or under any type of recall. I paid about $1,000.00 for this plus $900 for the drier. I am forced to purchase another new one as I was completely scammed with this LG Top Load washer Inverter Direct Drive TrueBalance junk. Will never again purchase anything made by Sears, Kenmore or LG. Notice the big letters 10 YEAR WARRANTY!!! Another consumer marketing LG scam.

The price of the refrigerators was too high and didnt have that much time or money. Lg is a reliable refrigerator and the price was just right for us and the company. It was a side by side, lots of room, worked great. Lasted while even though we got it second hand, also the freezer was on bottom and I loved being able to just slide open it. Just slide open, toss what needs to go in and slide shut so convention, and reliable. However, Ive had filter problems.

I have had nothing but trouble with the LG Dryer #DLGX3571 which I purchased in August of 2015. Weve already had service on it once before and now are in need of service again due to no heat in the dryer. My husband notified LG of the problem, the fact that we have an LG Premium Care extended warranty and that the problem was that the ignition was not working. My husband was told that the earliest day for service was today which is 6 days later. Today the technician arrived and confirmed that the problem was the ignition but DID NOT HAVE THE PART!!! Worse still, the part cannot be obtained until next week and then we will have to schedule ANOTHER SERVICE DATE! So we will be without the dryer for at least two weeks. I find this unreasonable and unacceptable. In addition to the present problem, I have found that only two of the dryer settings are useful - the manual setting and the air dry setting. On the steam cycle settings, clothes finish in the same condition or even more wrinkled than they are using the manual setting. The cycles do absolutely nothing in terms of removing wrinkles. In fact, in my experience, clothes are more wrinkled at the end of the steam fresh cycle than they were at the beginning. This dryer is expensive and I could have bought a simple dryer without the cycles (which do not work as claimed) that would have been much less expensive, provided the same drying quality and probably would have been broken less often. I am convinced that if you purchase this product you will be greatly disappointed in its performance.

Since day three of the installation its been malfunctioning, after seven times that theyve came to check supposedly they dont find anything wrong, my food rotting, theyve done some repairs, Ive been complaining I dont want this refrigerator because its been malfunctioning since the beginning (rotting my foods). Nobody has solved this problem for me, I want my money back or a new fridge, I bought it January 2019 brand new. I dont not recommend it at all. Too pricey to not end up working. I regret this purchase.

I purchased a LG refrigerator and wasn’t aware of the known defects that come with it. One day it just stopped working. Being a licensed Electrician I decided to check it out. I immediately saw that the compressor had power, but wasn’t working. I dug up my purchase order, called LG and the warranty company. I did purchase the extended warranty when I purchased it. Now I find myself having to wait up to 4 weeks to finally get this repaired. They say they are sorry, but make little effort to move things along. They have known that there compressors are bad but don’t offer a recall on it. Tonight I’m going to go buy a new refrigerator (not LG) while I wait for them to repair the garbage they sold me. They expect a family of 6 to wait. I’m hoping for a class action lawsuit to happen so I can get some satisfaction from this. Save yourself, don’t waste your money. Buy a different brand and do your homework before you purchase. Disgraceful company!

I have 4 different appliances with the LG brand. I will never buy this brand again. Three out of the four appliances had major problems within a very short period of time. My range within 3 months. They expect us to repair it ourselves. Stay away from all of their products.

The cast aluminum spider connecting the motor to the stainless steel tub in LG front load washers disintegrates due to electrolytic action in a moist and warm environment, necessitating a repair that costs almost as much as a new machine. The part only has a one-year warranty. LG knows about this design flaw, but still persists fabricating machines with it. They would do well to have a recall on all the machines with this design flaw. Check out the image of my defective LG spider below. I ended up spending around 8 hours dismantling the whole machine and installing a new [doomed to fail] spider. I am lucky to have these skills, but most people dont. Other than the spider connector, the machine has been fine.

Bought on sale from Lowes. Front loader with removable drain filter for cleaning every 30 or so days. Has worked well for cleaning and takes liquid or dry soap. Doesnt always deal well with tablets. Has all types of cycles and add water and timing feature along with Bluetooth though I have never found need to use that feature. Seems to be well built and comes with 10 year drive system guarantee. Also has a really good balance system for unbalanced loads such that it works the cloth forwards and backwards until load is balanced before final spin. Older models dont have that feature and eventually tear themselves apart spinning an unbalanced load. Works well and saves water and detergent and has all features. Have had for 2 years 5 adults using fourteen loads per week.

May 2014 purchased brand new LG stove model number lre3083st. Barely used, went to use self cleaning before Thanksgiving. Stove quit working the entire unit top/bottom. Stove would not unlock. I had to fight with LG to get someone down here to fix the product. A repair company finally came. He explained that it had became so hot that it burnt the back of the unit melting the wires. He said he replaced it. I did not attempt to used the method again until this year in July 2015. There are two self cleaning methods on the stove and I was going to use the one that is a shorter cleaning. When I attempted to use it, I realized it did not work. I immediately contacted LG. They stated they would give me a 30 day warranty extension and have someone come out. I waited and a repair service called. They said they needed to contact LG and would contact me back. They never did. Then LG called, left message on August 4 stating that the repair shop would be in touch to fix my stove and if I did not hear from them to call them back. I called, left messages and they never returned my calls. I then called LG today and spoke with a Lyn and explained my situation. She then informed me that the 30 days were up and that it wasnt the same issue and I would have to pay for it. I was on the phone with her for 40 min explaining and defending the fact that this was the same issue and that their company had already made arrangements to fix this. She finally said she would contact the service repair. I told her I wanted to talk to manager. She transferred me to an Adrianne who repeated the same thing stating that the 30 days were up because I trusted that they would send someone out. After telling her I was going to report this she said she could either contact the repair company or I would have to send receipt to her so that she could contact another repair shop. I explained I did not understand why I would have to do that when they already have all my information. She gave me her email address and fax to send the receipt to. Fax ** and **. I have my statement where I purchased the stove and thought I had receipt but unfortunately I may have to wait 30 to 90 day for Lowes to send me receipt. This is ridiculous. I was not required the first time and they have all my info and they didnt require it the second time but now I need it. Its just another tactic so they dont have to stand by and fix their product. LG is not standing by their products and the people they have working for them are not dependable. Now I have a stove that does not function properly.

I purchased a brand new LG top loading washing machine and dryer a few months ago and have had nothing but problems with the washing machine. Not only does it NOT clean my clothes, but it actually causes yellow stains to appear on my white cottons. I have contacted LG a number of times and they have just given me the Royal runaround with absolutely NO satisfaction. They have had me do smart analyses and even sent a serviceman to my house twice when I have tried explaining to them multiple times that there is nothing mechanical wrong with the machine...its just a manufacturers design defect (that would be LG). They refuse to listen or agree. I have tried 5 different detergents and now they want me to try pods and even buy a water softener which I do not need because my water is not hard. I had a Kenmore for many years before this lemon, and it worked just fine with my water. I begged LG to exchange this washer for one that actually cleans since I have a warranty as well as an extended warranty and they refuse to do anything at all. They asked for images of the damaged clothes which I sent and cant even get a call back not to mention the fact that the call center is in the Philippines and communication is very difficult and frustrating. They have worn me down which Im sure has been their purpose. My husband and I went out today and had to purchase a new washer and dryer and pay a whole lot more money and take a beating. LG should be ashamed for giving us NO assistance with this faulty product. We did NOT purchase an LG product today nor will we ever purchase one again. They are NOT honorable with their guarantees. So, Buyer Beware! I am happy to lend further info or advice to anyone who wishes to contact me.

I purchased an LG refrigerator February 2008, French doors with bottom freezer. I had issues almost immediately, but were resolved under warranty. However, it took 2 weeks for the parts to arrive. Since the warranty expired, the plastic liner of the right door that has knobs to hold the door racks have broke; the door seals are tearing, there are cracks everywhere on the internal plastic liner; the catch for the top freezer tray broke off. This product is literally falling apart. We have contacted LG about some off these issues, but the response has been you are out of warranty and the repairs are on you. What a great company! Never buy an LG refrigerator.

The stove and oven work fine. The major problem is the “Easy Clean” function is totally worthless. After only 4 months of use the oven has baked on stains that will not come off no matter how many times we us the Easy Clean. Some models have the old fashion cleaning function using high heat. The one we bought does not have that function. We are afraid to use aftermarket oven cleaners because we were told it would damage the blue enamel. Would not suggest this model to anyone. The model number is LRE 3061.

I bought a brand new LG Dryer that is defective. It makes high-pitched whining noise and does not dry my clothes completely. I contacted Customer Service and they want me to wait a week to see if it resolves itself and then theyll call me back. I was also informed that Ill have to pay for a service call. I got a defective dryer and I have to pay! I want a new dryer, one I paid for. I will contact the Better Business Bureau and post this review on Facebook, Twitter and any other site I can find.

Bought an LG washer from Home Depot in Alamogordo, NM about 4 yrs ago. From the very first few uses we would occasionally notice small holes appearing in clothes and towels etc. Followed manual carefully about what cycle to spin clothes on, also followed cleaning procedure rigorously as my daughters LG developed the dreaded mold. I was assured that would not happen if I left the door open and cleaned the seal and ran tub clean cycle frequently. I did all that and still developed the mildew/mold stench that permeates our towels mostly. The small holes I finally figured out was caused by the spin cycle (even on low) forcing the thinner weight fabric through the drain holes in tub and catching the fabric on the unpolished back side of rough punched drain holes. I actually physically pulled a t-shirt off the side of the tub slowly and saw with my own eyes the fabrics pulling out of the holes leaving small tears in the shape of the drain hole pattern. Many clothing items were ruined before I started washing everything, even towels in laundry bags. I use cotton pillow covers to dont stink and wash towels in. The main computer panel started to go out immediately after the one year warranty was up. The washer now sits, but at least my clothes dont stink and I have no holes in my new clothes. Laundromats are not that bad after all. The crap that is being pawned off on the consumers is deplorable.

I love our microwave. The only thing I dont really like is you have to run the potatoes twice in order for them to be done. I think that they have made great improvements since the first one we got. I love it.

We bought it brand new with matching Refrigerator, Microwave, and Dishwasher. Within the first year the Blue Paint started popping off into our food and ruined our Thanksgiving TURKEY DINNER. LG CUSTOMER SERVICE SENT OUT A TECH WHO STATED IT WAS A MANUFACTURERS DEFECT. We followed directions and were sent a Return Authorization. I was called to service out of the country but had arranged for LG to replace the Range with a new one. I returned from my duty abroad to find that the Range had never been replaced and was still defective. I called to request that LG honor their RA and was told that it expired after 30 days and now they would not replace my oven. I got my Extended Warranty rep. Wanda ** at AM Trust Group involved and she contacted LG on a 3-way call and they requested a copy of our purchase receipt again. Wanda sent it to them, handled the claim for me and e-mailed that we were getting a New Range, I just needed to call LG to arrange it. I called LG and was redirected away from the representative that said we could have a refund of our purchase price plus taxes to Barbara, a Customer Service Manager who stated that due to the time that passed the best they could do for my Refund was $267 for my $897 Range. I complained and was sent to the LEAD AGENT, Managing Director for Customer service, Michael, on February 12th, 2015. He offered to Increase the Proration to $407 for my Range and despite my pointing out that it was the same faulty range they had agreed to replace originally. He stated that that was LGs full and Final offer for my now out of manufacturers Warranty, Defectively built Non-repairable Range. He stated I would get paperwork in the mail in a few days and would need to remove the Manufacturer ID plate from my Range to prove I still had the Range in order to get a refund Check. That was over 2 weeks ago and Nothing has happened. Now the Range stovetop does not shut off and I am in dire need of a new Range. Thanks for nothing LG (LOW GRADE) corporation. All US MILITARY FAMILIES ARE WARNED. LG DOES NOT CARE! AND DOES NOT KEEP THEIR CUSTOMER SERVICE HALF-HEARTED PROMISES. PS, MY Refrigerators electric self-opening and closing Doors stopped working, it was not a Manufacturer Defect and the parts are not available. So Wandas Extended warranty Company gave me a full refund of my purchase Price. Bravo. Too Bad my Range was a Manufacturer DEFECT and not covered under my Extended Warranty as such.

LG WaveForce TrueBalance anti-vibration system Model #WT5101HV, Product Code #T1309ADFH6.ASSEEUS. Bought washer & matching dryer 11/27/2010 with 5 year extra warranty on both. Three years of hell! Large-capacity washer that simply WILL NOT BALANCE, but will instead of sounding a buzzer that it is OFF BALANCE, will just restart the countdown timer as it REFILLS with WATER and starts the rinse cycle... again and again and again. Found out the hard way one time 5 hours later that it was still restarting the rinse cycle because it could not balance itself, yet it had never once sounded with the buzzer. Yes, the buzzer can work on occasion, but the load has to be very off balance.When I first got it and the countdown timer reset and the rinse cycle started again, I mistook that it was just part of the machines normal operation, but there is nothing normal for the waste of water and the amount of time I spend standing in front of the washer trying to catch it before it resets AND the amount of time I spend rearranging the load to try and balance it in the tub to the machine balance sensors satisfaction... up to 30 minutes at a time moving heavy wet clothes around or removing them by hand to place one on this side and one on that side... endless aggravation. Even if I use the lowest spin and step it up to the highest spin, it will not balance. If you dont use the highest spin cycle (or step up from low to high) it takes nearly 2 hours to dry clothes on the 2nd highest spin cycle.The factory recall notice that I received was merely an insult to the problem because it does not address the ACTUAL issue -- which is that it will not balance. Instead, the recall wants to tell me not to wash raincoats or such nonsensical how to or not to use the machine properly. It will not balance with: ONLY pants or ONLY shirts or ONLY towels or ONLY pajamas. The bigger the load in this large-capacity washer, the bigger the balance problem. If I wash a tiny load like socks, it might actually finish the load all by itself once-in-a-while, but why have a LARGE-CAPACITY washer if it is useless? If you mix shirts and pants, be prepared to untangle the biggest wet knots you have ever seen! I stopped using the low-water features a long time ago when my clothes did not clean properly, so I now use the Bulky/Bedding setting, which fills the tub with water. When I used the low-water features, the balance problem was exactly the same. I always keep the door open when not in use, so it does not stink itself up and requires special tub cleaning. I have only had to clean it once. Since the normal way this company has responded to the myriad of consumer complaints is even more impossible than dealing with the product, I see no reason to play their game of endless service calls when NO SERVICEMAN CAN POSSIBLY REDESIGN A FLAWED APPLIANCE. I have not heard of any service call fixing this models problems. I bought a 5-year service policy with 2 years left. This machines design is a lemon, so where is the companys restitution to us consumers? I dont want the upgraded software because it takes away wash settings and spin RPMs that I bought in the first place. A recall that is stone-cold useless and removes some original wash (gentle) and spin (extra high) variations is their restitution, so consumer take heed.

After buying a new LG front load washer from Home Depot it started having an extreme vibration issue. We have been calling, no less than 30 times over the course of 3 months. They have not been able to provide a service person to repair it. As of today I was hung up on twice, an told that since the machine is now out of warranty to call Home Depot. Really, we spend 3 months working with you, providing you with a service provider in our area and now this. Never again will I buy anything with the LG name attached to it. I spoke to Sherry and Jessica in the executive services dept, very rude, one actually hung up on.

I purchased a Front Load LG WM4270HWA along with matching dryer from Standard Appliance in Portland, Oregon, after reading good ratings online from Consumer Reports for these front loading machines. I had my Asko Asea dryer go out for the third time which I purchased in 2003. I was under pressure because of a pending breast cancer surgery within a week and was told by their repair group that they likely could not get parts on the older Asko. I ordered the new LG set needing sterile clean sheets and nightie after sterile prep before surgery. The repair company called and said five days later they could get the parts to repair the dryer, but it was too late, I had ordered the LG set to be delivered the next day.My first run was one queen set of sheets, nightie and one towel. I immediately got the infamous UE signal and called the LG service number and was told to wash only one type of item at one time. I kept rearranging the load to no avail. I was then told to wash only one sheet at a time. I ran the spin and dry cycle several times to no avail. I then put the very wet sheets in the dryer with over an hour of drying. During the night I was sickened by the smell of sheets and nightie and had to change everything before my surgery.After surgery recovery three weeks later, I attempted to run three different loads of laundry. All kept giving the UE signal. I have severe osteoarthritis (knees and shoulders) and had to travel up and down the stairs to keep reloading the machine because of balance errors. None of the loads came out clean the way my working Asko had cleaned. I then read the ConsumerAffairs report on the machine to find out these machines were not worth keeping especially since I have an extreme mold sensitivity (I am the worst HLA type for mold causing many chronic illnesses).Standard agreed to take the machines back and although they could not retrieve and repair my old set as they had already parted out, for an additional 900 dollars (10% restocking fee plus added cost of Askos) they would send me a new set of Asko washer and dryers. Not the best solution for someone on a fixed income but much better than keeping a mold hazard. Asko was one of the few front loaders not included in the mold class action suits. It should be required to tell customers of pending class action suits before the purchase of expensive appliances. Mold is a life threatening issue for many people. Twenty five percent of the population do not clear toxins from their bodies. I am disappointed that Standard did not tell me of the mold issue but they did take back the machines which I appreciate.

I have bought the fridge from Vijay Sales, Pune on 08/08/2014. Since the day of purchase there has been ice crystals formation inside, in the rear wall of the fridge. We have made innumerable complaints at least not less than 4 times. Each time the engineer gives some excuse sets a higher temperature on the fridge and goes way. Unfortunately I have not been at home and my wife gets conned. Now the vegetables have started rotting within 2 to 3 days which is abnormal. The latest complaint no is **. The eng came this time, examine the fridge, increased the temperature to 6 deg Celsius, said that he needed to change the sensor and that was the end of this. As far as I know e. coli starts forming in food articles after 4 deg Celsius. It is extremely distressful to see that an MNC like LG performs like this. I have had innumerable products from LG but this time poor service has crossed the limits. Nothing can change in India. Consumers are helpless. The latest in Maharashtra you have to file complaints in consumer forum in Maharashtrian language. So much for India is for Indians. Better to stay where you were born.

We got this glass top range oven when we had our new kitchen put in 5/24/14. It looks great but just about 1 year into use the glass top cracked because I forgot the pan on for too long and started to burn. I removed the pan off the stove top and heard a pop. Did not think anything about it. When it got cool and try to clean the glass top I saw a crack and a small hole. We purchased insurance but not hopeful because when I talk to the LG representatives she said it may not be covered because it might it be done by us dropping something on top of it! That really sucks because we paid $2119 plus $179 for 5 year coverage. LG brand not worth the money! Stay away!

$850 and started having issues within 1 week this front load dryer (LG DLGX4371W). It has an option for bulk and advertises all these bells and whistle options but my old Whirlpool 13 year old dryer worked better I must say. Keep in mind I had professional install for the unit and vent and the problem is the unit, well maybe only mine? The dryer accumulates lint at the bottom of the lint bay eventually not allowing it be caught on the screen it comes with. This lint clogging at the bottom is a hazard and can cause fire. Even though the machine has sensors which may stop the unit before a fire thank God, but its brand new...why should I be dealing with this as it seems to me to be a DEFECT. Now I have to check the bottom of the lint bay and use a special connection to my vacuum to ensure its not clogging up and shutting off during every dry cycle which costs me time and headaches as a father with a family. I purchased the new technology to try and get help and make my life easier but I ended up with a headache now. Wish I went with Electrolux as the reviews lead me to but the PC Richards man was so adamant and strong with opinion on LG being the best...this is not the case for me. Over and out and good luck to all with this unit.

We bought our LG Refrigerator on May 2018 from Jetson in Stuart, FL and it stop cooling on December 30th 2021. An LG technician came in and told me he had bad news for me, he could not work in the unit due to Sulfur Contamination and his company advised him not to fix the unit. When I asked him, what could cause such contamination, he said it is because the Chinese Drywalls. Our refrigerator Model #LSXS26366D is in the list of defective linear compressors in the LG Class Action Lawsuit. Our previous refrigerator was plugged in the same area for 13 years and never had a problem. We moved the old refrigerator to the garage, and it is still working under heat and humidity in a Florida garage. Our Air condition company certified that all our lines are clean with no contamination. All the appliances in our house are working properly, including our LG Washer and Dryer.Today I called a specialized company in the Chinese drywall detection and they never heard of a refrigerator failing due to Chinese drywalls. This is not possible. Also, they mentioned that a Technician cant diagnose a contamination without testing the particles. I work in a power plant company in Florida and all the Engineers stated that the compressor is in a sealed environment with no co-relation to the outside elements. I have called the LG Customer Service multiple times requesting a written service call invoice as the Technician did not leave a written diagnose. LG refused to produce the document and the customer service rep hanged up on me.The second customer service told me to call a third-party repair company a pay out of my pocket. Today another rep offered 20% rebate on a new purchase. Again, the refrigerator is three years old and under warranty for five years under a Class Action Settlement for this Unit. There is no proof and no explanation on writing of the cause of failure. Yesterday we called again, and the customer service rep said that our refrigerator is irreparable. She transferred us to a Supervisor by the name Arthur, we request a diagnose on writing and he said not to be allowed to send emails and he will send a request a copy of the service call. Please help us to receive repair for our fridge under warranty. Thank you.

In 2012 LG issued a recall on a series of ranges due to a major safety issue many consumers experienced with faulty burners. The recall was issued in the first place to have the burners replaced BEFORE there was a fire or injury. However, I just discovered the recall yesterday, and after finding that our stove was subject to it, called LG today to schedule an appointment for repair. What I encountered instead was a stonewalling by the CSRs. I disclosed to them that we had not experienced any issues with the burners, but that as a precaution, we would like to have the repair affected. The CSRs were adamant that unless we had experienced a safety issue, they were not authorized to schedule an appointment. I then insisted that they schedule an appointment anyway, and that I would deal with the tech as to whether the repair was qualified under the recall.I was then finally transferred to another CSR to schedule the appointment. I had to once again go through my reasons for seeking to have the repair done, and since this CSR had internet access, I pointed her to http://www.lgelectricrangerecall.com/faq.php (The first CSR did not have access to this site). At q.3 of the faq, LG itself states that if you have not experienced these problems, you may still use your electric range, but you must still schedule a free in-home repair. Prior to reading this direction on their own website, the CSR was adamant that in order for her to schedule a repair, as a prerequisite, the consumer must be experiencing a problem with the burners. However, after reading it, she then consulted with her manager.After several minutes, the CSR came back on the line to schedule the repair. After I inquired as to what the manager said, she advised that as the direction conflicts with LGs policies, they would be removing the page from the website. I find this to be quite alarming, especially in view of the fact that at least 80 dangerous situations of the burner reaching extremely high temperatures, or not turning off, had been reported and are known to LG, and that over 161,000 ranges had been recalled. As they will be taking the page down soon, if you are interested in following up on this as a possible story, it would be prudent to visit it soon.

I bought my LG refrigerator in July 2016 and the compressor went out in September 2017. It took LG over a month to send out a repair person because nobody will work on LG refrigerators in my area due to LG not paying repair people for service calls. Now it is May 2020 and my compressor has gone out again. I contacted LG and have not received a call back. I contacted a repair person and they will not replace this again because they said LG has not fixed the problem with compressors and it will just go out again.

Bought in August 26, 2015, from AJ Madison and purchased New Leaf Service Pro 10 year extended warranty, compressor started failing in Feb 2017. Didnt get fixed until April 28th, 2017. Freezer started melting again June 18th, 2017 while fridge still working and top ice works, removed freezer things, dump bottom ice, now freezer working but runs constantly, never shutting off and whistles. Waiting one week for repairman to call, guess Ill have to call him again myself Monday. Glad to have RV fridge and 20 year old Whirlpool Freezer. No more LG.