Ice develops under the freezer part of this refrigerator (LFX28968ST) which is 4 years old. I have to chip the ice out. My sister also has a LG french door refrigerator that is 2 years older. She also has this problem. When calling LG to see if I could have my tech fix it I was told the only solution was to have a certified LG repair person come to my home. Customer service at LG had no idea what I was talking about. In a search online I found how to fix the issue and also read this is a common issue with LG french door refrigerators. $1,200 estimate from an authorized LG repair person made me rethink buying another LG product. I will fix it myself and do more research on companies that stand behind their products.

This is the worst refrigerator I have ever had. Customer service is also awful. I would have given this product zero stars if possible. After owning this refrigerator 7 months the ice maker in the top froze and was leaking water. The water was leaking on the floor and also into the bottom freezer. LG solution was to send someone to repair it. So we have had the same problem and it has been repaired at least 8 times. The last technician told me to disconnect the top ice maker when I told him I can’t even put new floor in my kitchen because my floor will be ruined by this refrigerator. Worst refrigerator and customer service ever. I will NEVER purchase an LG product again. This is a very common problem with this refrigerator. The model is LFXS29626W.

My side by side LG freezer (model LSXS26326W) which is only 2 years old has had the freezer die on it 2 times already. It makes no ice and the freezer temperature is up to 40 degrees even though it is set to 0 degrees. We have called the LG company several times but they keep repeating the same thing, Adjust the temperature. But we have adjusted the temperature several times but it does not help. We are seeing that others are complaining about a faulty compressor. I would not recommend this unit to anyone and please before buying any appliance check around and gather information to see what the best one is. I am really upset and I have lost all my meat and frozen food.

We purchased a new LG French door refrigerator from Home Depot in July 3 (delivery date) 2015. Within two months it started developing surface rust on the doors. This rust is continuing to appear all over the refrigerator!!! It is less than 6 months old!! I called LG and talked to the supervisor, then a manager. They wont do anything for me, and were extremely rude. They basically blamed me for incorrect cleaning even though all I have been using a stainless steel cleaner. Im not even convinced the fridge is truly stainless steel. It doesnt even hold a magnet??? And it is nothing compared to the quality of my GE appliances. BUYERS BEWARE!!! Do not buy LG. Horrible quality and worse customer service.

We bought ALL LG appliances 3 yrs. ago, including their French door-in-door refrigerator. We’ve been without that fridge for THREE WEEKS now!! LG’s customer svc. is shameful. They think 3 wks isn’t unreasonable to live without a fridge. It took 2 wks & dozens of phone calls, hanging on hold for over 10 mins. to even get an LG certified tech assigned to our case. Took another week for THEIR certified tech to receive the new compressor from LG parts. (LG refuses to expedite shipping even when we offered to pay for it). He came, installed the new one & it’s STILL doesn’t work!!!!Admittedly, we were enamored by their products. We drank the “Life’s Good” Koolaid. The only element that differentiates one manufacturer, from another is their customer service when things go wrong. It’s easy to spew “Life’s good” mantra when people are spending millions on your products. It’s what a company does to help its brand loyal customers WHEN THINGS GO WRONG - that is the true measure of their worth. I was an LG brand loyal consumer. I’m over that now & hope to warn others so this nightmare doesn’t happen to them. My neighbor had a similar compressor problem with their Samsung fridge. They received a full refund for what they paid for it, in TWO DAYS!One of my husband’s cancer meds requires refrigeration. Even knowing that, LG customer service reps give the same rehearsed canned response; “we’re sorry for your inconvenience”. 1) They’re NOT “sorry” & 2) Being without a fridge for the whole month of August is considered well beyond “inconvenience”!!! They’re doing NOTHING except continuing to try to get it repaired at a snail’s pace. There’s NO possibility of getting anything done quick with them. I offered to give them MY FedEx acct. # to overnight another compressor. No, they can’t even do that. If I could afford to put this piece of garbage on the curb for trash pick-up, I would. But we bought all new appliances knowing we were going to be retiring & these were supposed to last us as we prepared to live on our fixed incomes. I would go buy a similar fridge by another brand manufacturer if I could, but we’re not drawing the salaries we once did. LG expects us to wait ANOTHER 3 wks or longer to see if their tech can replace the compressor, again. When asked if they could overnight it - no, that’s not their policy. They are a disgrace!!!

I purchased an LG refrigerator LMXS30796B at Lowes in October 2017 and the compressor went out on February 25, 2019, sixteen months later. I am thankful I purchased the extended warranty from Lowes. The labor quote to replace the compressor was $950.00 and I still needed to have the part sent from the factory. With the warranty all is covered. LG needs to find a solution to the compressor issue.

We got the old LG models washer and dryer. Dryer didn’t last more than five years. Washer doesn’t do a great job. Has left brown marks on loads, the need to wash a washer is asinine. My mom’s 1980 top loader is still in operation and the clothes are cleaner and smell clean. Not sure what I’m smelling from my washer. New dryer that replaced it turns off before cycle is done.

I had the same problem with one LG knob on my $2,000 stove. One quick phone call to LG and they immediately shipped me a complete set of new knobs that arrived in under 10 days. Way to go LG for taking care of your customer and recognizing the issue with the plastic stem on the knobs.

Bought new LG dishwasher at Sears, not knowing there was a service bulletin on this particular machine concerning a door design flaw that caused a leak. When ours started leaking shortly after the warranty expired, LG wouldnt do anything. Customer service was rude, confrontational, and borderline belligerent. We were unable to get the dishwasher to quit leaking without spending more on it than it was worth, so we yanked it and replaced it with a Whirlpool. It works great. We will NEVER buy any LG product ever again.

Updated on 06/25/2020: I posted here on June 6 about my less than 2 year old LG French door refrigerator compressor failure. LG responded that they would resolve the issue with me. After much back and forth, they did not send me the promised email for resolution. I hope that by posting this, someone will respond and help me resolve my issue.Original Review: Bought this fancy LG in May 2018 for 2500.00 from Lowe’s. In March 2020 compressor goes out. I am still waiting for the compressor to arrive and today is June 6. I am on my fourth month with no refrigerator. Do not buy an LG refrigerator. I wish I never did!

This is one of the cheapest made fridges we ever purchased. The ice maker was replaced 2 times. We have had 2 leaks that were caused by the plastic hoses on the back of the fridge, for some reason they devolved pinhole leaks causing us to repair the basement ceiling twice. Zero support from LG.Domenic

This is the WORST appliance I have ever owned! Second day after receiving it we had to call repair out due to ice forming in freezer. So much ice in freezer we couldnt pull out the drawers. LG said it was a design flaw and fixed it. Fast forward. Luckily we had taken the extended warranty out for 5 years. In the 5 years we owned it before the warranty was up we had to have it repaired a total of 5 times with the last repair being the refrigerator totally stopped cooling. LG replaced the circuit board and said that should fix it. It didnt. They came back out and replaced the compressor. This fixed it but not totally. We were without a refrigerator for 1 full month. We had to turn the temperature lower than what it was actually cooling. I should have called them out again at that point but it was cooling. About a month after the warranty was out it stopped cooling to where it should be. Called repair again. They refused to work on it. Said they did everything they could do. Plus if it was the compressor again we would have to pay for labor. Also if it was the control panel, they only have refurbished parts because they dont make that anymore. We were concerned about it not being fixed after paying a bunch for labor so decided to have it taken to the dump after only 5 years and purchased a different brand that is made in the USA. We originally paid $2800 for this piece of crap!

We purchased an LG front loading washer a couple of years ago. During that time, we had 4 major repairs: 2 under warranty and 1 under extended warranty. Last week (4th problem), a repairman recommended to not waste our money to fix the bearings because the next problem will be the control electrical panel - $200 parts, $75.00 labor and need to wait 2 weeks for the parts. We decided to cut our losses and buy new. Never would we ever buy an LG product again! We ended up buying a Speed Queen washer - no electronic circuit board, just plain dial type like the way they used to make it. The average lifespan of an LG washer is 5 years.

2 weeks after purchasing, smoke began billowing from back of range during preheat cycle. Had to unplug for fear of house burning down. Called LG Support and they tried to tell me it was due to unit being new. I had to convince them we had been using the range for 2 weeks and that smoke coming from back of unit was not normal and was not new burn-off. Not a good start LG.

Fridge was sold without a much needed hardware and software update. Suffered ice buildup in refrigerator side which was fixed in earlier version of refrigerator. Had awful time with repair folks not able to diagnose problem. Took three call outs to fix it.

This LG True Steam front loading washer I purchased at Home Depot has put rips in the legs of 3 pairs of jeans. I have inspected the inside and cannot find any sharp spots that would rip a pair of jeans. I did find that there is a plastic yellow fitting in the front top of the rubber bladder that has a slot in it. The plastic fitting in the bladder looks like it is being pulled away from it seating in the bladder, and possibly could be catching the jeans and creating a series of rips.

Large space, worked well to keep the food cold. I liked the extra snack drawer. Movable shelving was a plus. Brand with a reputable review. Power saving features was another reason to purchase. Plastic hinge broke shortly after purchasing. We still have not replaced it. The price for LG is high because of its reputation I believe. Good consumer reports. Hard to find part to fix. Make hinges more durable. Reputation was the reason we purchased this refrigerator. Yes LG has lived up to its reputation. It also was a brand we could buy at our local big box store.

I feel it important for consumers to know that this stove is dangerous. A simple walking by the knobs and brushing up against them will ignite or start to let gas flow without igniting. I have come home with my house filled with gas because the knobs were brushed by when leaving. A good service tech came to my home and said LG does not have a fix for this currently. A simple splash guard in front of the knobs would fix this. I dont want my family and house to be blown up because of the faulty knobs on the LG gas range. Beware. I would not purchase this product again.

We have just started in the process of dealing with the design flaw for the LFX31925ST/00. There are 3 defined steps of symptoms: (1) a loud noise coming from the lower back of fridge; (2) icing up of the back panel; (3) RF 1 error. Apparently, this is a due to a design flaw and new panel has been redesigned to fix the problem. Also, not all consumers and including us got the memo of the problem, we are dealing with it now. We have American Home Shield who sent out a repairman today. So we will wait now until tomorrow to find out what will get fixed.A minor irritant, the front plane where the lever for water is located, the lever just falls out now. The directions on the ice maker and water dispenser were silk-screened on this model. We see the new models are etched (much better). The panel had a plastic covering that has come off. This is like buying a very expensive car with wood paneling and then the wood paneling begins to flap around while you are driving. Cosmetically poor. Meanwhile, these products get good ratings from Consumer Reports. We are subscribers and did our home work. Apparently, CR did not. In the picture, you will note the panel is discolored with black at the bottom. The water dispensing lever falls out. The good news, the panel apparently can be bought for 105 dollars: **.

I hate LG, worse company to deal with when you need customer service or system repair. 69 days and still no resolution on my $2,900 refrigerator. After 1.5 years the unit quit working, after 50 phone calls and several attempts to fix their unit I still have no solution. They suck, they don’t care about the customer, they keep escalating my case and each time it takes 3-10 days to get an answer. They say they will contact me and they never do, I have to call them 3 times a week to keep things moving.Missing time from work to be home for repair people, they made a mess in my house. Open the system under pressure and sprayed refrigerant oil vapor in my kitchen and dining room… They don’t care about the customer at all… Keep apologizing on the phone, yet their action reflects zero effort to correct their defective unit. All the local LG service companies refused to work on their product, Technicians told me they can’t fix it and they will not touch an LG refrigerator sealed system. I have to say it’s the worse customer service experience of my life, I am so mad… Who can live for over two months without a refrigerator?

My LG oven has required 2 repairs; the circuit board on warranty, and now the hidden baking element gave out one week before Christmas. I called LG and quickly connected with a representative. This was my experience: Four lengthy attempts for her to get the serial number etc... She continually reversed the numbers (Id say 486 and shed repeat 864 sort of thing). And these numbers are located in the most awkward location for a person to read!!!I explained the preheat could not reach its goal, and she tried to explain to me how important preheating was to ensure best baking results! I told her my baking skills were not the issue, it was the oven could not heat up!!! She told me to ensure the date on the front panel was correct. I told her my panel did not include the date. She had the manufacture date wrong... I decided to call a local repair service, they arrived the same day, and the repair will be done before Christmas, at half the cost, done by a reasonable capable service person. In summary, whenever I need a new oven, it will be a Samsung.

This refrigerator is made with weak plastic parts and cheap plastic mechanisms that crack and break after a few months, including the hinge mechanism for the door. I spend over $100 on replacement parts; one of the spare parts that I got in the mail was defective. I have never ever owned a refrigerator that required repair work for the shelves and drawers or any other component. Do not buy LG refrigerator. They are poorly designed and are costly to repair. Additionally, this refrigerator does not hold the temperature well and is not good for storing meat, especially chicken or fish.

Just move along, people, move along. Nothing to look at here... keep on moving, over to the other part of the appliance department, the area that has anything BUT LG. You have worked hard for your money, dont waste it on LGs products that offer a huge warranty on the motor, but rust out in under a year. Sure, theyre cute, they sing to you, they are curvy where your last washer/dryer was boxy... dont be deceived. In under a year this washer has gone from being the superstar of the house, to a tired shadow of its former self. The bleach dispenser rusted almost immediately and now, the appliance can only be used to wash dark clothes, ones that the rust stains will not show upon. Thats real nice, an $1,100 machine that can only do 1/3 of my wash. Maybe when I replace it - which will be very soon - the motor with its warranty can be re-purposed to drive a pottery wheel. Ultimately, it was designed for it - making everything it touches dirty instead of clean. Skip this washer, the dryer too. Go with Costco. At least there is some semblance of customer satisfaction there AND you neednt speak Tagalog to get it.

When I purchased my LG Washer I was so excited! I researched washers and chose this particular company because I read reviews that discussed the quality & quantity capabilities of this particular brand. I spent more than I had planned on this purchase because I wanted a quality washer. I loved this washer, it was the one thing in the house that I told my family I truly enjoyed using. I recommended it to my friends who were looking to purchase a new washer... It was the best appliance I had EVER owned...THEN IT HAPPENED! The intake valve on the washer messed up and needed repair. That was okay, everything has to have maintenance. So I called MULTIPLE appliance repair shops (11 to be exact), and was told time after time, Maam we dont work on LG appliances, it is impossible to get parts for them. So I called Lowes (where I had purchased the appliance), they no longer take care of parts but instead give you the number of the place to order parts for the products they sale. My husband called the number, ordered the part (which he paid for so it could be shipped to our door)... He was told the part would arrive in 7-10 days. We watch a video on how to install the part and wait for it to arrive... That was in OCTOBER!!! Todays date is December 27!!!After two weeks we called and was told it was on back order but should arrive in another two weeks. Second call was told it was still on back order may be two more weeks. Today when we called we were told the part can be found NOWHERE IN THE USA. He said they were trying to get one from Korea, and would try to let us know something in the next 24 hours about how many more weeks it would be... Listen, I am generally a calm patient person, I grew up in a house with 14 people, I understand waiting your turn. However, I also own a company and I know that your product is only as good as your customer service & support! It doesnt matter how great the product is... If you cannot repair it when it is broken... IT IS JUNK!I will NEVER buy a LG Product again... NEVER! I am trying to save someone else from the same heartache of walking past a brilliant, expensive product on your way out the door to the laundry mat. If you are part of the LG team please learn from this review... You have a great product, but unless you improve your customer service, and parts availability... You will not last long. I will most likely have to purchase another washer, and move forward from this mess. IT WILL NOT BE AN LG APPLIANCE.

We bought our LG fridge LMXS30776S 2 Door, 2 Drawer POS in Jan. 2015, It is a beautiful appliance, but beauty is only skin deep here, we paid $3200 bucks for this supposedly long term goods. First year had to replace ice maker and PCB board, and got no satisfaction from LG warranty, we went back to where we purchased it and they were able to get somebody to repair it for free, THANK YOU HOME DEPOT! 2nd year roller rack in bottom freezer drawer broke, again LG did nothing to help, this time they said, Oh sorry out of warranty. Thank you for buying LG products. Now it completely died but lights still worked, all the ice cream in freezer melted and of course the shrimp and salmon and our other frozen stuff went bad. Fortunately I have a 30 year old Amana 27cu ft side by side out in the garage (never been repaired since new). We were able to save most of the refrigerated items and just a few of the semi-thawed frozen items. Here we go again!!! Called customer service and they said in broken English like Chinese or something Asian and told me call an authorized LG service tech in my area. I contacted a local repairman, they came next day after waiting over a week for LG customer service to respond (Pitiful). He diagnosed the problem as the compressor was bad. $75!! Really? 2 years old and the fridge dies? I asked him candidly if this was an ongoing problem, his response was he does about 3 per week and keeps LG replacement compressors in stock... Wow. The repairman came back next morning with new compressor in the box and cut out the old one and soldered in the new one, did a very nice clean job too. No charge for compressor but $275 installation fee for a total of $350 bucks to fix a 2 year old top of the line fridge. I sure hope there is a class action suit brewing soon, its not right to have a new product repaired 4 times in 2 years with one of the repairs being a new heart for the fridge... A seriously flawed design in this new type of compressor called Linear, I also lost confidence in the other LG stuff I bought, new Dishwasher, new Range, over the stove Microwave, Washer, Dryer. This company has me nervous now thats for sure. I should have stuck with my old favorite Whirlpool, but to us its a $9,000 mistake I wont make again on any LG product no matter what it is. Caveat Emptor.

Many years ago I purchased an LG washer and dryer. I was so happy with their quality that when I was ready to purchase new appliances for my kitchen I didnt consider any other brand. I saved my money for over a year and was proud to purchase matching fridge, stove, and dishwasher in black stainless steel almost 2 years ago. My new appliances were wonderful until a month ago when the finish started flaking off and before you say it is my fault, no I do not use abrasive cleaners on the finish. The stove started first, where the handle meets the door and now the fridge is doing the same. I am now embarrassed to have these in my kitchen. I emailed my complaint to LG and the response was very complacent, they really didnt seem to care. I will never buy LG anything, ever.

We move a lot and this is our 4th LG Washer and Dryer set. However the new machines, neither fill properly with water or agitate like the older models and therefore clothes, towels, sheets do not come clean. We were told by LG to use the permanent press cycle as it uses the most water. In addition, select prewash, extra rinse and heavy duty (for amount of soil). All this take over 1.5 hours. It does use a bit more water and clothing is much cleaner but not 100%. All our whites have slowly greyed after using this washer for 6 months. Yes they can advertise that they use less water but they sure cannot advertise that the washer does its job.

We purchased the LG Bottom Freezer Refrigerator Model #LFX25960ST in May of 2007. 1st issue was the Product Consumer Energy Rating. The Energy Rating LG gave was less than the average energy the fridge used. I receive a check from LG (I think) every quarter to make up the difference in energy used (around $4.00). Next came the ice maker. The ice maker would freeze up and overflow with water or just stopped working all together. The ice dispenser in the door has never crushed Ice the way it should. We had 3 service calls on ice maker issues, 2 of which the ice maker had to be replaced. Still does not crust ice the way it should. I just gave up trying to get it fixed. Then I noticed that the hard wood floors in front of the fridge were starting to warp. Ceiling tiles in basement showed where water had leaked from kitchen above. We pulled down the tiles but were unable to find a leak. We pulled out the fridge and saw where water had wet the sheetrock and floor behind the fridge. Thinking there was a leak in the plumbing behind the fridge we ripped out the sheetrock, finding nothing. We then decided to leave the fridge pulled out to try and determine where the water was coming from. About 30 minutes later, I returned to the kitchen and noticed that water was spewed to the right side of the fridge and all across the dining area, approx. 15. We turned off the water going to the fridge and contacted LG. 2 days later a repairman came in an immediately noticed the warped flooring. He the checked the ice maker and the fridge and found nothing. He turned the water back on and asked me to dispense water from the water/ice dispenser. When I pushed the water dispenser, water, again, shot out all across the kitchen and dining room. The repairman was then able to show us where the line coming from the valve on the fridge to the filter had split. He stated the line was faulty and would have to be replaced. 2 weeks later the repairman returned and replaced the faulty line. LG did pay for fridge repairs and repairs to my floor but nothing for the downtime or aggravation we endured. Then we had issues with the interior light in the fridge. It would stay on even when the fridge was closed. Again we contacted LG for repair. Now after having this fridge for only 7 years, the entire cooling system, fridge and freezer, has gone out, resulting in ruined and sour food. We contacted LG again. My husband spoke with the lady from LG. At one point in the conversation, he told the lady, Im sorry, I know this isnt your fault, but Im very aggravated right now dealing again with this Lemon of a refrigerator. The LG Supervisor then told him I understand your aggravation, but you are just going to get even more aggravated when you hear what I have to say. I cannot help you because the refrigerator is out of warranty. WHAT??? Who says that??? Where is the customer service??? So now Im stuck paying an $85.00 service call plus replacement parts and labor to fix ANOTHER issue with this LG Refrigerator. I am so done with anything LG.

LG makes terrible appliances. I purchase all new kitchen appliances last year. I am not happy with any of them. The dishwasher in particular likes to remind me of my terrible purchase with each cycle. The door alarm will sound at least once each cycle. When this happens I am forced to open and close the door and restart in a certain time. When I call customer support, they tell me all authorized service techs are booked. I will be purchasing an entire kitchen appliances package again in the near future. You can bet life will get better.

Three months after buying the set, the washer started to bang and leak. We bought the extended warranty but it did no good. When I told them it sounded like the bearings were going out in it, they told me it doesnt have bearings and we caused it to leak by not keeping it clean, so I wipe it almost every time and it still leaks. They were here 3 times and never did anything about it. Our warranty is up and were stuck with a lemon. We bought it from Sears. I dont think well be shopping there anymore. Please dont buy LG washers and listen to all these people about the other appliances. None of us have money to waste on these products. Shame on LG, and Sears for selling LG.

So far, so good! This is a great combo and both have sanitizing cycles! It also thinks! Does a great job! High efficiency and senses the amount of items in the tub! It doesnt have the agitator and thats just fine! Blankets, quilts, heavy towels go in without issues. As for the dryer, I have a choice on how to open the loading door! Either to the right? Or towards the floor! From the top of the door, down! Ive heard people criticize LG but Ive never been happier with my Washer and Dryer. I love my LGs!!!!

In general I would rank my LG dutch door bottom freezer better than some other brands and comparable to the best brands. I would have no hesitation to purchase an identical model in the future and suggest that those needing a replacement refrigerator consider LG when considering the various manufacturers.

I own an LG washer, model wm2050cw, and it is a piece of junk. I bought it for $598.00 from Home Depot on 3-15-10. After 8 months, it started to leak. Its not just a small leak, it filled the whole laundry room floor not once but 3 times. The repairman LG sent blamed it on me. He said I was using too much detergent and told me to only use 1 tsp. I did and the thing still leaked and my clothes were not clean. The repairman eventually replaced a mushroom shaped gasket that he admitted was a design flaw and that LG had no intention of fixing. Now, the machine is 18 months old. And everything comes out smelling awful, especially towels and washcloths. I have done everything LG says to do - leaving the door open, pulling out the detergent tray, running the clean cycle, using less detergent, etc. but nothing helps. I now have to buy another washer because I cant stand it any longer. My previous washer was a plain GE front load and it never gave me one problem. I sold it because it was old. I wish I had it back. LG needs to be run out of town!

We looked for a stainless steel refrigerator. We compared all brands at our local Home Depot. The lg was the best priced for the value. The space was used to maximum capacity with shelving and actual functional drawers that can be configured to meet your needs.

My LG fridge stopped cooling less than 2 years after we bought it. The compressor is still under warranty. We cant get someone to come and repair it within a reasonable time. The person called at 4:02 we returned the call at 4:04 and they wouldnt come out. We missed our time and had to reschedule with Habeeb in India. **, India really, he could not answer my questions and would not transfer me to someone in the US. We are stuck in Miami; I will never buy another LG product from Sears again. Meantime, all of our food is spoiled and Thanksgiving is coming with company.

I bought my LG Refrigerator LFX28968ST March 2015 and after 3 years my compressor breaks. A repairman came to my house and charged me $450 in labor to install the new part. LG covered the part but I had to pay the labor. I wasn’t very happy about the situation but I had no other options but to pay. The repair man installed the new compressor and the refrigerator seemed to be cooling. The next day the refrigerator stopped cooling again. I called the repair man and he came back out to my house worked on the refrigerator for about 1 hour 1/2 and told me everything was working properly. The next day refrigerator stopped cooling again. I called the repairman. He came back out to my house for the third time and spent another hour 1 1/2 working on the refrigerator supposedly fixed it. The next day still not cooling. Called the repairman and he told me he was going to refund me all my money and I needed to buy new refrigerator because it is a lemon. I spent $2800 on this refrigerator and it cannot be fixed. I will never buy any LG products again.

We bought an LG gas stove LRG30355ST back in 2009-2010 and after a couple of months, the knobs started to crack in the back and falling off. Have had to pay for extended warranty to cover the cost, 106$ a knob is crazy. They just keep braking because they are made of plastic in the back instead of metal. We are on our 3rd set of knobs now.

We purchased this dryer from Lowes in Round Rock Texas in February 2016. It was functioning properly until about a month ago. You would hit the power button, select your cycle and hit start. It would chirp and die immediately. A tech came out, said it needed a board. He ordered it and it came in and was replaced. Worked for a day or two and did exactly the same thing. He then stated that the power from the breaker box to the plug had some sort of power fall off.I called the electrician who verified no issues with the power. The LG Tech came back, the problem was not fixed and he stated the same thing. I called the electrician back. We changed out the breaker and the plug. Everything was working as needed but the dryer still would not start once the start button was activated. The tech is coming back tomorrow to check the system. I will repost if we are not successful. For a dryer that costs $1200 this is simply unacceptable.

Every time I called, I got a different explanation of what I had to do to get a resolution. I basically got lied to every time I called. I got from 2 days to 15 days. Then I got, “Oh, you must submit this and that.” Every one of them that I could understand said, “Oh, sorry for your problem. Ill note that and that is all I can do.” As well as, “System is down today, sorry.” I requested a senior advisor or someone and never got anything but, “All I can do is note that, so sorry. Anything else I can do?The cost from the spoiled food I have had to throw out over the years is astronomical. The fact that I havent gotten seriously sick from the food is miraculous. Every time I had a little food that didnt taste right, I threw it out. There were so many times my ranch salad dressing tasted so sour, but I ate some and served it. But then I replaced it. I and my guests are lucky we werent poisoned, though I have had some minor stomach bouts. And now think I know why.I have suffered with a horrible refrigerator from LG for almost 5 years. I purchased an extended warranty (worthless) from Assurant. It has malfunctioned since day 1. I made a few calls early on and gave up...Due to personal circumstances recently (divorce and unemployment), I needed to have my refrigerator working for my future sustenance. So before the warranty ran out, I started on this ridiculous journey of trying to get it fixed. It has turned into a nightmare. And from what I can gather, guess I am lucky my house didnt burn down from some defect LG knew about, as well as not to be dead from food poisoning.

I will avoid all LG products like the plague from now on! My smart top loading washer (recommended by Consumer Reports at the time) repeatedly gave the UE error. I called LG Customer Service for solutions to the problem. Their recommendation was to add/remove clothing to balance the load. Thats all the advice they had to offer. (Im sorry that I didnt have more dirty clothing to wash at that time. Apparently, they expected me to pull clean clothes out of my closet to balance the load!) When I operated the washer with no clothing in the machine, I realized the problem was with the washer - not my loading technique.After my water bill TRIPLED because of the huge amount of water used to attempt to balance the loads, I requested a service call. The technician informed me that the problem was due to a KNOWN software issue and all that was needed to fix the problem was a software update. I have no issue with this. What I do have an issue with is that LG Electronics failed to form consumers of this simple fix! Apparently, LG Electronics doesnt care about consumers- they just like to sell products. Fool me once, shame on you. Fool me twice, shame on ME!

I bought this dishwasher in January 2015 and it has been a nightmare since I have had it. While under warranty LG had 5 different people out to fix it. I have not been able to use this dishwasher more than able to use it. I paid approximately $800.00 for this dishwasher and the one I had when I lived at an apartment was 100x better than this. Didnt clean well... ALWAYS problems with it. LG would not replace, kept fixing issues with it. I had to have the motor replaced, door replaced, dish soap dispenser replaced 2x, steam vent replaced, hoses replaced, seals replaced and it has been a lemon since day one. Again, last night after having yet another repairman out and only repaired about a couple of weeks ago, it breaks again and wont even come on. Seriously, what a piece of junk. Will never purchase another LG product again. Went out this morning and purchased another dishwasher. The LG is now out of warranty. Oh, and also one of the repairman told me that LG should just replace it and guess what, never heard from that repairman again. They said his work was not up to par... Really LG, I think youre not up to par!!!

Installed for less than two weeks, my $2500 refrigerator is nothing more than a kitchen interloper. Came home from work to discover water pouring from the water/ice compartment in the door. Customer service was a joke. The first rep told me he had scheduled my appointment for the following day but when the email arrived it was for a day Id told him I was not home. I insisted on talking to a manager next and she made excuses. Said there were no appointments available but she would email the repair company to call me first thing to try to fit me in. Called the repair company twice the next day and no email from LG. May be sending this one back and getting a Samsung.

We purchased a house 3-years ago with all new LG appliances. Recently our oven which wed used sparingly started making a strange noise. Turning on the oven to bake we observed a hole melted through the rear of oven with flames shooting out into the oven similar to a torch. The oven has installed trouble-shooting software & so I downloaded the app to my cell ph. yet after numerous attempts it failed to work. Our LG refrigerator also failed in March under warranty and I am now 5-weeks into trying to get LG to honor their warranty after an $1150 repair bill. Its now been 10-days since I remitted all our paperwork to LG upon their request and no word back - nothing, nada, zilch. The oven range was out of the 1-year warranty and due to nature of problem and faulty software we instead purchased a new over for $1050. Between the 2 LG appliances it has now cost us $2200 in 2 months. If I ever get any reimbursement from LG towards refrigerator I will revise my reviews to reflect their standing behind their products and their warranty. After so many communications back & forth I simply do not know if LG is legit or plays games with consumers - Upcoming I will update everyone on the refrigerator situation IF I hear back finally from LG.

I am using a 5.5 kg front loading LG washing machine which stopped draining the water out of it. When I registered a complain on 2nd June, they send one stupid technician Mr ** who showed us the water drainage and took away Rs 590 as a service charge of LG which is quite high. Later when we realized that the problem is not solved, we tried calling the customer care so many times in last 6 days but they just note down your complain and tell you that someone will visit again. Finally they gave me a contact of local Hyderabad service center Mr ** (Mr **) number who is another bluff master. LG are highly irresponsible people. I will never recommend LG washing machine to anyone for their third class service.

I wanted to let everyone know that there is a class action lawsuit for the refrigerators with the light not going out. It has been settled. Our four-year-old refrigerator (LG Refrigerator Model No. LCF25760SW with French doors) is having ice maker problems too. There are no repairmen in our area. It leaked water out into the floor while we were at work and caused floor damage. I ordered another ice maker from someone that LG recommended. It still has problems. Home Depot is where I bought it, but I cant get them to give me a repairmans phone number either. I will never ever buy another LG product again as long as I live. If you live in the middle of nowhere, dont buy LG products! They are not worth the price at all or the trouble.

On 10/12/2015 we purchased a 46 LG 30 CF 4 DR Refrigerator from Sears. It was delivered and set up around the 21st of the same month. Once set up we noticed scratches in both doors and a couple weeks later were replaced. Because we were having things completed in kitchen, it was unplugged and not used till the beginning of January 2016 at which point everything was fine with this $3000.00 plus refrigerator. On September 1st we got home from work and opened the refrigerator and noticed that everything in there was hot. So being a holiday weekend, we waited till Monday to call Sears where it was purchased to have a repair person come to fix it. A week later the man came and said it was the compressor and he would have to order the parts. Sounds good until we are told it would be close to three weeks to get the parts. OK so we wait the night before the repair man is to come we call and ask him if he received the compressor as we had not. He calls the parts place and they are having trouble finding the parts and it will be another 3 to 4 weeks to get the part in if they even come in. At this point we have been without a working refrigerator for 3 weeks and have been told it could be another month. So we were so mad that we called LG directly and explained what had happened and was told by a customer service rep if we got our receipt showing when we purchased it they would replace it. Ok on the phone for hours getting everything they need the next day we scan everything to them and are told it is our problem and they will not help us. That was a 1 year and 10 month old item. We explained that it was not used until 4 months after we purchased it. However they did not care. LG has the rudest people that I have ever had the pleasure of dealing with. We also went back to Sears and was told they could not help us either as they have to wait on the parts and they are not sure when they will get them. Ok so you go out and purchase an appliance and it is not to last over 1 year? This is crazy. All the reviews that I have read also say that it is the compressor that is the problem so at this point no one can help any of us with this problem. This does not seem too fair. Also, the stores that are selling the LG products knowing that there are all of these complaints and service calls for the same thing. How can companies still sell these items that only work for a year or two and then tell you you’re on your own. LG is not standing by their products and this is very sad that they are allow to get away with this. If this was a car dealer there would be recalls and the problem would be fixed for free, why is LG allow to get away with this and do this to honest working people. We are asking for help from LG and would appreciate hearing from someone who cares about Customer Service not selling poor products and then telling us they can’t help.

I purchased the LG WT1101CW washing machine in Feb 2015. The machine began to malfunction in November, quitting in the middle of a wash cycle, black control panel, locking a wet load of clothing inside. Fortunately, I had purchased a Geek Squad protection plan. We went through the troubleshooting routine on the phone, to no avail, so they scheduled a repairman within 48 hours.Prior to the visit, I hit the start button on the machine and it started up again. The repairman came to take a look and couldnt see anything wrong with the washer. It ran fine for about a month and repeated same scenario. This time, repair man replaced the control panel. Ran fine for another month and began failing mid-cycle, sporadically, will reset after one, two or three tries at unplugging and replugging machine. Tonight, Ive had to reset the washer four times to get through a medium load of towels. Previously, this has happened with light and heavy loads on various cycles. I have another date with the Geek Squad.I would give this washer zero stars if I could. Im tired of having to climb over this washer to unplug, re-plug, tired of finding the machine hasnt finished washing, tired of having to set up dates where I can wait around for a tech to check out my washer. Im done with LG after this. When the machine works, Ive had fabric softener marks left on my dark clothes, using the Pure Color cycle, requiring a second rinse. The Bright Whites cycle has turned my 800 thread count Egyptian cotton, king sized sheets a dingy yellow color. There is never enough water in the machine to completely submerge any load of laundry. I wonder how clean my clothes really are. I really hate this washer.

I bought an LG refrigerator 5yrs ago. I have had problems with the freezer area freezing up and causing problems then I started having other problems, the compressor went bad and it was under warranty for 10 yrs. I called LG and they wanted to just push me off and give me a bunch of BS. They gave me a number of one of their certified companies to come work on it, so I do just that. The company comes out and I had to pay for the service call, then they told me that I had to pay for the part, which is 800.00 and then I had to get LG to refund me. Then I called LG and they said, No, that the company had to get it. The company that LG sent out to my house refused to buy the piece, stating that LG does not want to refund them the product. I should not have to deal with this. I finally got that issue taken care of and not something else is wrong with the refrigerator. I am done, getting rid of it, and I will NEVER have another LG product. EVER.

I purchased a brand new LG top loading washing machine and dryer a few months ago and have had nothing but problems with the washing machine. Not only does it NOT clean my clothes, but it actually causes yellow stains to appear on my white cottons. I have contacted LG a number of times and they have just given me the Royal runaround with absolutely NO satisfaction. They have had me do smart analyses and even sent a serviceman to my house twice when I have tried explaining to them multiple times that there is nothing mechanical wrong with the machine...its just a manufacturers design defect (that would be LG). They refuse to listen or agree. I have tried 5 different detergents and now they want me to try pods and even buy a water softener which I do not need because my water is not hard. I had a Kenmore for many years before this lemon, and it worked just fine with my water. I begged LG to exchange this washer for one that actually cleans since I have a warranty as well as an extended warranty and they refuse to do anything at all. They asked for images of the damaged clothes which I sent and cant even get a call back not to mention the fact that the call center is in the Philippines and communication is very difficult and frustrating. They have worn me down which Im sure has been their purpose. My husband and I went out today and had to purchase a new washer and dryer and pay a whole lot more money and take a beating. LG should be ashamed for giving us NO assistance with this faulty product. We did NOT purchase an LG product today nor will we ever purchase one again. They are NOT honorable with their guarantees. So, Buyer Beware! I am happy to lend further info or advice to anyone who wishes to contact me.

After we remodeled our kitchen back in 2010, we purchased brand new LG appliances. Within the first year, a couple of the knobs on the stove (LRG30357ST) became cracked and loose. As of today, 2012, all 5 knobs are either loose, fallen off, all completely cracked. It is absolutely disgraceful that the cost to replace the knobs is almost close to the cost of just replacing the stove. Weve been putting off replacing them because of this cost. We will never purchase another LG product ever nor will I recommend it. What a disgrace!

With normal household usage, our LG washing machine began to crack and break on some of the plastic surrounds. Also the hinge on the lid broke. I was asked to provide photos which I did. I made inquiries of several washing machine repairers and the consensus is that a lot of washing machines with plastic hinges do break. I feel LG has some responsibility in the poor quality goods. LG replied to my email for assistance: Hi there, I have spoken to management, they have advised there is no warranty cover for this damage. Should not a warranty cover any poor quality materials used?

We did our research years ago and was convinced that LG products were great. I dont care what the pros say on their website. I am here to tell you that I WILL NOT buy another LG product. The washer isnt so bad; only when it says the wash will take 56 minutes - it may be 90 minutes. The dryer is another story. If you are drying something with straps, forget it; it will be ruined. The straps get caught in the vent, twists them and snaps the straps off. Three of wifes items could not be repaired. Then it doesnt dry. When you hit normal (41 minutes and 1/3rd of the time when the vent doesnt twist the clothes), sometimes the clothes will dry and sometimes it wont. I have come to know that reviews may not be accurate. I have been offered money to write a positive review on a car that I test-drove so be wary of reviews by manufacturers.

I will NEVER buy another LG product. This washer has almost made me lose my sanity. I keep getting uneven loads and I re-load and re-load and re-load and it takes a day or so to finish one load of laundry. This so called smart drum sucks. If you are smart you will never buy any LG products. I have told all of my family (large family) and all of my friends nationwide to never buy the LG product. You will only have a headache every time you try to do laundry.

We had purchased both the washer and dryer at the same time from Lowes while building our home. I documented all of the steps we had taken and responses from LG on our repair. Went back to Lowes (where purchased from) and asked to talk to the manager. After showing him the paperwork and relating my experience he allowed me to exchange the both machines. The appliance manager worked with me and I picked out a Whirlpool Duet W&D. They scheduled a date to pick up the LG units and deliver the new Whirlpool units. I couldnt be happier with the Whirlpools, and received the difference in the cost back. I did initially call Lowes headquarters to ask if they would exchange my machines and was told that it was up to the manager at the store I purchased them from. I was very calm and respectful and had all of the paperwork to show the manager. They were really great. I will never by LG again.

Purchased a home with an LG fridge in it. We have had LG out 5-6 times in the last 13 months. The fridge continues to malfunction, and we have lost hundreds of dollars in spoiled food multiple times. Memorial Day weekend was the 4th. They are out again today, would like to refund or replace the fridge but cannot do so without a purchase receipt. The service technicians have been great, but we do not have the receipt and they cannot submit for reimbursement. Any suggestions here would be appreciated.

I owned a LG top washer for a little more than two years. I had the agitator fixed the first year and it broke again the second year. When the technician fixed it, he said LG knew about the problem and it was re-engineered. It broke again. LG would not stand behind their product for replacement. Why buy an LG when you need it fixed every year? Their customer service told me it would have to break in 90 days for replacement. So if I need an annual fix it is my problem, since it did not happen in 90 days.

My refrigerator stopped working last Friday. It is 2 years old. We called immediately to the call centre. They promised to cover my cost of labour with a local provider. They gave me a number to call the local provider to arrange a time. When I called the provider, they informed me that LG has to send them a work order number. So I called back LG and they said they would expedite this by the end of the day. Nothing happened. I called the provider and no luck. So I called back LG. They told me the same thing, and told me they would call, text or email me by the end of the day. In total, I have called LG 7 times, and a total of 2.5 HOURS on the phone with them. The most recent time I was on the phone 55 min until they told me it would now be 2-5 business days until someone in their service centre called the service provider to give the work order number. And apparently, this is expedited. This is not to mention yesterday, I could not even get through to customer service as their call centre was overloaded, and the recorded message just told me to call back another time. My case number is **. I have now given up, and have to pay for it myself as by the time this happens, it will be well over a week just to arrange a technician. They refuse to email me OR transfer me to the same agent. Getting a floor supervisor to speak to is close to impossible.

When I bought my house 2 years ago we purchased all LG products. When I say all I mean ALL! Televisions, sound systems, wall ovens, dishwasher, water, dryer, cooktop, fridge, DVD players and EVERYTHING. From the beginning I have had a small leak at the bottom of the washer door. The technicians have been out several times but they say it is a known issue on the LG doors. Apparently even 1 piece of dog hair can cause it to leak. I try wiping the door down every time but that works intermittently at best. My mother has a Whirlpool and several dogs and she never has an issue with hers and only wipes the door when she cleans the washer once a month or so. Needless to say having to keep a rag in front of your washer is extremely frustrating, but what really got me was the customer service.I say customer service but it is really a complete absence of it. When I called them about the issue and that the techs say it is a known issue they claimed my service company was not a factory authorized provider. (They are the largest appliance dealer in the state and only service what they sell because their techs are all factory trained and authorized.) So, I ask them to schedule a visit from their factory tech. 1 week later they email me the contact info for their supposed factory service company. It is a computer/IT company that only services phones and computers! When I called LG back they did not understand why their factory service center outdent work on the washer. So I asked to speak to a supervisor.Sorry for the run on but the supervisor conversation deserves its own paragraph. From the beginning he made it clear he did not care a bit. I explained I had had the service company out several times and it is a design flaw. He disputed that and I explained the techs say this is a common issue they get called to look at. He informs me we are not talking about anyone elses washers but mine. I explain I have over $10,000 worth of LG appliances and this is the one giving me trouble. He tells me since it is out of the year manufacturer warranty nothing can be done. I recommended a 50/50 split on the purchase price for a credit towards the new washer I have to buy. He said they wont do anything and this is not their problem and then hung up on me.Stay away from LG products completely! Even though a few work well, (their wall oven is awesome), the customer service is absolutely horrid. I have never been treated so badly by any company before, even for issues with inexpensive items they at least are courteous and polite, regardless of the end result. LG will be laughing all the way to the bank after you buy your inferior product and we are probably lucky they even bother to answer the phone. Then again, not being able to reach them might actually leave you less frustrated than getting a hold of them.

Do not buy an LG Refrigerator with a linear system. Im stuck with a fridge that is a year old and doesnt cool. Apparently this is a known issue and theres a class action lawsuit. Buy a different brand. I wish I had. Now Im living out of coolers until they get around a technician for me sometime next week.

My LG dryer is leaking gas from somewhere and I had the gas company come out to isolate that the issue isnt with the gas line or connection. He confirmed something is wrong with the dryer, marked it a fire hazard, and unplugged it. Furthermore, we had our dryer duct cleaned to remove the possibility that it was a blocked vent. The gas issue still exists. Was on the phone with LG for at least over an hour trying to come to some resolution. The hallmark response from them was unfortunately you are outside the 1 year warranty. The issue Im having has nothing to do with warranty and is a SAFETY and potential recall issue which they obviously didnt want to address, stating that enough people need to call in and report this issue before we issue a recall.What makes the issue so dangerous is that GAS is leaking somewhere and LG is unwilling to even send someone out as a courtesy to check. Whats worse is that there could be MANY customers out there with this problem who dont even know it or think its a big deal (we thought it was normal until we had the Gas company check it a few months later on my wifes intuition). If enough gas leaks and something ignites it, that could mean a blow-out of the dryer or worse yet potential injury via explosion or fire.Its obvious LG cares very little about the safety of their customers, especially when they keep implying these kinds of things are warranty related issues. This is major neglect IMHO. If there are ever any incidents in future related to LG and gas leaks, this shouldnt come as a surprise to anyone and it certainly wont for me. This is the last time Ill be getting a set of LG appliances... thats for sure. Ive only had this set for five years too.

Had my dishwasher delivered 25 August 2016. On Halloween it gave error code AE. LG customer service said not their problem it is an installation issue. HHGregg came out and said no it is defective the installation was correct. The machine then gave code LE so I called LG back. They had a repair shop call me and I explained the codes. The shop ordered the parts. After days of calling they finally answered and said LG had not given them a delivery time frame and to call LG. I called LG and they said not their problem and to call shop. I called LG back and complained. After days of arguing they assigned another company because the first became unresponsive. The second and third company never contacted me and LG would say nothing but oh we are finding someone.Then I was referred to the refund/replacement department who said I would get a call on the decision. No call came so I had to call back. I called back and they said oh sorry we did not call you. It was rejected. I resubmitted because yet another repair shop was unresponsive. It is now 20 December and I may not get a decision until the 23rd. Then I get to wait 7-10 days for a refund or a new machine. LG is unwilling to accelerate the process or give me a supervisor who can make a decision. Every call I get a lecture about established procedures and timeframes that have to be followed. Reprinted receipt provided.

Purchased my LG French door refrigerator in 2015. After the first year of owning it, the water lines froze up completely and started freezing the inside of my refrigerator. Service tech sent out to fix. Cost was more than what it should have been to fix a refrigerator that was just a year old. Then year 2 another service call and money spent out of my pocket to fix just to turn around and call them 7 months later. After more money was thrown into the refrigerator it was fixed only for a short time. In 2018, had another service tech come out and he could not tell me what the issue was. Call again, another service tech came out and we were told it was fixed. 2 weeks later I called again because the fridge had stopped Cooling yet again and again we lost most of the food inside. This time we were sent parts and the Tech that came out said it would cost over $1,000 for labor and we didnt have the parts that we truly needed. The service technician somehow broke the back panel of the refrigerator also. This was in July of 2018. The tech left the refrigerator taking apart and in pieces. Over a year later 2 October 2019, the appliance still sits in my house with the parts out of it and I have a non-working refrigerator. I purchased a small used refrigerator to get by until I was financially able to purchase another refrigerator. In 2015, we suffered a house fire which was a total loss so when I redone my kitchen I read reviews and thought I was making an informed purchase. Was I ever wrong!! My LG refrigerator isnt worth a dime and my LG dishwasher has had several issues in which Ive not even bothered to try to get fixed. I have just dealt with these issues myself also I have a LG washer and dryer. Luckily I havent had issues with it yet but I wouldnt be surprised if and when it does happen. With a name brand such as LG you would think they would do more for the customer. I finally spoke with LG again September of 2019, as I had heard they were covering certain aspects of French door refrigerators being fixed in the hopes of getting back my $2,500 refrigerator but still nothing has been done. I would steer clear of LG appliances in general. But more importantly I would make sure I stayed away from any LG refrigerators as they do not stand behind their product. This was the first time I had purchased so many appliances at once and lesson learned the hard way!

LG will get sued when someone dies from a knob being turned on accidentally. I’m surprised it hasn’t already happened. It happens all the time. Especially when friends/family are over. How could LG think was a good design? Was there no testing? Were they 3 feet tall? Also the burner disc discolor and never clean up. The super burner stains on the silver and you can’t get it clean. Bought this and the microwave you can’t see into without a stool. And it’s still hard to see in. LG, you dropped the ball here, learn from those mistakes. NOT recommended.

Ours has the freezer on the bottom with a single door for the refrigerator on top. We love this layout as it is easy to see what is in both. The clear glass shelves also help in this. It is easily big enough for us and will hold the large amounts of food when we cook in advance. The door shelves are big enough to hold 2 liter bottles as well as many smaller bottles.

Can’t even give this one star. I won’t rehash in detail the previous reviews about this miserable washing machine. I have had the same problems: won’t fill with enough water, starts wash cycle with some clothes not even wet, goes out a balance, and it leaks. My first service call was after one month of operation. The technicians put in a new computer board and said that would fix the low water and out of balance issue. It didn’t. I then bought a service insurance policy and glad I did. I’ve had at least four additional service calls to fix the above issues. The rust water leak has stained my travertine tile and the water has warped my baseboards. Still leaks. This has been such a unpleasant experience. I will never again buy an LG product. For the rest of you consumers, stay away from this washing machine.

Very reasonable price, easy to operate and the brand well recommended. It was very easy and simple to operate. Like the features, Ive owned and used these item for over 13 years and have not had any issues or problems with them. Regular repairs would definitely be a deal breaker because, Ill be forced to pay or spend extra money on these items if not investing in another brand. Im a male who washes most of the time because the wife is away so, I have known what cycle and temperature to use when washing whites, colored or black garments. So because this product is seamless to operate Ive never had any problems doing my laundry. Beside the price fitted in my budget.

They were so stubborn and did not want to take responsibility. So they had a workman come out and order basically whole new washer parts to put together. It was ridiculous. It must of cost them twice what the washer cost. When all the ones arrived a different guy came out to put it together. He realized that the problem had been when it was put together at the factory the bleach compartment wasnt hooked up right and had alowed it to seep into the metal parts of the machine. He put what he could together. It works fine now. No more rust but it is loud from having to use part that were somewhat mangled from everyone trying to figure out what the problem was. He did not need to use the outside of the machine or the new drum. I ended up taking them to a metal place to discard. Its a shame I had to fight with LG for two years when this could have been an easy fix. Now I wont purchase anything LG.

LG french door refrigerator with bottom freezer - The unit is only 1 1/2 years old and one of the fans blowing from the freezer started sounding like a 747 on takeoff. I called LG, but was told it was out of warranty and tough luck. They even had the nerve to insist it was my fault for excess ice build up causing fan to fail. I wont waste any more money repairing this thing. I will get a different brand. Do not buy LG refrigerators! They will break your heart and bust your wallet.

Every time I use my LG Wave Force supposedly “self balancing” washing machine it takes multiple hours to finish one load unless I am constantly readjusting the clothes to keep it balanced evenly. It doesn’t seem to matter if the load is big, medium or small in size. The result is still the same. The clothes do not seem to come out clean and the machine takes forever to finish a load. I spent a lot more than I had expected for this washing machine because of the great reviews that I read about it and have been highly dissatisfied since I purchased this piece of junk. I will never buy an LG washing machine ever again and I am writing this review to help others save their money to put towards their hard earned money towards a washing machine that’s well worth the big purchase. Clearly this one was a huge purchasing mistake. I HATE this machine!!!As if doing laundry wasn’t enough of a chore, babysitting this machine and CONSTANTLY readjusting the clothes is a busy woman’s nightmare!!! I’ve talked to many people and the consensus is the people love their washer if they purchased a Speed Queen. I’ll be looking into that type of washer soon. I would’ve thrown the LG washer out my second floor window by now if I could!!

When I first got my range it was giving me problems. I contacted LG. They sent out 2 engineers and a repair specialist. It was a loose wire. Now, I have oven switch issues. They cant come fix it. I am very disappointed.

My old refrigerator went out and the LG was on sale for a good price so I bought it. Was kinda small but I needed something in a hurry and they could bring it the same day. Would freezer burn food fast and no room to make ice cubes. The shelves on the fridge couldnt hold 2 gallons of milk at 1 time. It was really just a standard refrigerator. Nothing special. Just cheap and worked as it should. Wish it had room to make ice cubes but it ran for years without any issues.

I bought my French door LG refrigerator in Jan 2018. Now - in March 2018 it is no longer cooling. I bought the extended warranty through Lowes. They sent a tech to assess the problem. Compressor needs replacing. After only 14 months of use! Yes the extended warranty (that I paid $269 for) covers the expense of fixing it - but the tech had to order the parts so am still without fridge until those parts come in and he can get back here to fix it. Am very disappointed in LG! Won’t buy this brand again. Am concerned to be thinking I may have to replace the compressor on a yearly basis.

I purchased the over the range microwave from Best Buy just over a year ago. The microwave stopped working, will not power on. I verified the outlet is good by trying another appliance in it and I even replaced the fuse in the microwave, but still does not work. I called LG, but since it was out of warranty, they said there is nothing they can do and referred me to a local repair shop. The local shop said it would end up costing more than I paid to come out, diagnose, and potentially repair the system. At this point, it seems I have no options left other than buying a brand new microwave. I wasted my money on this LG microwave that barely even lasted one year. Poor quality product and poor customer service.

I bought an LG front load washer and dryer set in 2009, its now 2 years later and guess what? My washing machine is very load during the spin cycle and it wont even spin unless its a small load. It shakes like crazy! It also constantly smells like mold. It does not spin all the water out. This has slowly gotten worse since the day it was new. Never stays level! Now for the dryer. It constantly has to be cleaned out because it gets plugged with lint. Also, it makes a loud thumping noise. I bought the set from home depot. They wont help. Ive complained to LG who either gives you the runaround or hangs up. For the 2000 dollars, I spent on the pair, what a crap! For the way they looked and were sold to me they should work great. I think these were designed and assembled by child labor. Can you please help me?

Purchased our washer from Home Depot about (4) years ago, and if I could return it, I would. This has been the worst machine I have ever had. It doesnt dispense enough water to clearly wash clothes. I know this as my husband drives a truck for a living and brings home very grungy work clothes, and I can never get them spotless. Its really disappointing when you spend good money on appliances, to only have that money wasted on something you cant return. This machine smells, rattles and take forever to complete a cycle. Theres no rushing to get a load done at night. I could go to the laundromat faster!

Spent approx. 8000.00 on new high-end kitchen appliances 5.5 years ago (all LG) the dishwasher was very quiet but didnt clean as well as our old Maytag but I understand they use less water and so on. We bought the 4 year extended warranty. 2 years in we noticed that stains on our utensils and found that our upper rack had rusted out. We called future shop and they sent us to the repair company. The repairman came out looked at it and ordered a new rack. 4 months he showed up with a rack and while putting it in he broke it. He said he would have to reorder. After 6 months and endless phone calls he told me due to poor service from LG he is no longer fixing LG products. I took my rusted out rack to future shop and told them to exchange it with one out of their units... They would not do it. 2 weeks later I had a new rep with a new rack. Only took almost 1 year for a new rack. 4 years in I noticed water on the floor under my fridge. Found the factory water line on the back of the fridge was split. Called for service. They said 2 weeks before they could look at it. I gave the repairman the part # of the piece I needed. He told me LG makes him go there to physically diagnose the issue... Are you kidding me... The hose is split. I went to the hardware store bought a piece of water line and installed it myself. 6 buck fix. Now my dishwasher pump has packed it in warranty ended 3 months ago. Estimated repair 500 dollars. A new Maytag dishwasher is 700 so going to add to the landfill 1 great looking LG piece of crap.

Very poor quality. The refrigerator I purchased is an upper end model. Two years shortly (as of November 2012) after receiving the appliance, the ice maker and water dispenser system experienced multiple failures. The tech from LG replaced many parts and took pictures. After the warranty period of 1 year, I started fixing these ongoing issues mostly due to poor design. $200 in parts and countless hours of time, I have decided to scrap the crap and purchase a Maytag. I will never buy an LG product again! Im a very angry consumer.

I bought this machine in June 2014 and after about 1 year of use it constantly goes off balance. It takes all day to do a load of clothes. Honestly do not buy an LG washer. This is the worst item I think Ive ever purchased. So very upset with this. Take it off the market!!!

Machine purchased at Home Depot in 2011. Year 3 rust appeared where around the bleach dispenser. If you get the one year service plan be careful as when your machine hits 5 years, no more service! Do not buy! Stick with Kenmore!!! If I could travel all 50 states and warn people about this crappy machine I would... Horrible customer service. They also do not come out to repair right away, you have to do various checks on the washer for them to actually come out. They want to know whats wrong or what did you do? What was wrong was I tried to wash a load of laundry and the machine did not work! I will never again buy LG!

We purchased an entire kitchen of LG appliances in July 2010. Double oven, dishwasher, cooktop and fridge all have needed repairs within the first year. The LF25976 fridge has multiple issues, but the most pervasive is the ice maker not working. I usually research major purchases thoroughly, but I let my wife choose. These are the most unreliable appliances on the market. I will never by LG again. I have made a point to inform as many of our relatives and friends of our experience as possible.

We made it 4 years with our LG refrigerator, purchased at Lowes. Everything was fine except that it wasnt cooling. Every single thing was fine except the air was blowing warm. No other problems. It was as if it just needed coolant. We have now been without a refrigerator for 10 days and almost every part has been replaced including the compressor, dryer, refrigerant, and other miscellaneous parts. Today we learned that they have to order a circuit board. The repair technician has no sense of urgency and seems totally clueless. We called LG Service to let them know what was happening and they had all the records of our 3 repair visits in the last 10 days but were totally unsympathetic and said that we are stuck until the repair guy can fix it. We bought the annual service agreement for $465 and expect better service for that kind of money. We have lost hundreds of dollars of food and are living out of a cooler. I love LG products but I will never buy another one because the service is the worst we have ever experienced. The only positive thing I can say is that he has used a freaking blow torch on every visit and hasnt damaged our hardwood floors...YET.

I had some initial problems with the unit as two doors arrived damaged. It took some time, and numerous follow-up calls, but the doors were replace and the fridge looks and works great. Lets hope it lasts.

All of our appliances and most of our TVs are LG products. They will all be replaced with another brand when the time comes. The Linear Compressor in the french door refrigerators are known defects. Good news is that a class action lawsuit was filed against LG. I had mine diagnosed by a local repairman. He says he sees at least (2) of them every week and sometimes several more. Unfortunately, he was not an LG contractor so he could not get the compressor directly. I would have to contact LG and get authorization letter he can use to order the part and I would have to pay him for labor on installation. I didnt want to have to deal with LG (customer service sucks!!). I called their helpline and explained that I needed someone to replace the compressor that was covered under parts warranty. They said I would have to pay another diagnostic fee. The the tech could schedule the repair. A 2500 refrigerator that lasted (5) years and now I am paying to have it fixed. The Kenmore in my garage is over 20 years old and I have never had an issue with it. Fool me once, shame on you - fool me twice, shame on me. I will not buy an LG appliance again. Hopefully the lawsuit will yield something.

Bought washer about 4 years ago expecting it to last 15 years or more like the previous one. Suddenly completely stopped working during a wash cycle. Replaced the main control board, but now it goes through different cycles for the same program and some of the features dont work like before. LG wouldnt stand by their product. Dont recommend it, as they dont seem to care about the quality of their product.

The sanitary and steam settings are wonderful, but I also enjoy the quick wash for small, irregular loads. I appreciate the laminated directions and details regarding how to keep my machine lasting longer.

The refrigerator makes loud noises. We can’t even have a conversation due to the loud noises. Seems like we have a tractor engine running in the kitchen. The fridge is only 9 months old and has been repaired 5 times already since the third month of the purchase. I have to fight them every time I ask for a technician. LG refuses to replaced it after so many repairs. They are waiting for the one year warranty to expire then after that I will have to pay for repairs. DONT BUY LG.

Excellent value product. After five years of use the refrigerator looks almost new. The ice maker dispenser broke but that was covered by the warranty.

We purchased an LG Bottom Drawer Freezer (Model #LFX21976ST/05) 2 1/2 years ago. Recently water was dripping from the door. The ice in the ice machine was melting, and the food in the freezer was half frozen! LG customer service was helpful trying to determine the problem, walking me through trouble shooting what the problem could be only to let me know I would be charged $210.00 for a service call. I looked online and found out this is a common complaint and that even after service the same thing occurs after some time... I am disgusted that LG isnt honoring their customers by doing the right thing and repairing these defective refrigerators free of charge. VERY sad considering we love other LG products.

We have a 5 month old refrigerator that has not been cooling since 11/15/2016. A tech named Jerry came on 11/16/2016 and told us that he will need to call a supervisor for assistance moving the refrigerator in order to repair it but he will call us back that afternoon. (By the way, it’s on rollers. My husband and I were able it with no issue and I’m 7 months pregnant.)We did not hear back from Jerry until a week later on 11/21/2016 even after multiple voicemails. When we called customer service for assistance because we couldnt reach the tech we were told that there was nothing they could do until the following Monday. We went all weekend without a refrigerator and had to throw out ALL of our food. When a different tech finally showed up on Tuesday 11/22/2016 we were told it would be another week (after Thanksgiving) before repairs could be done. Now we have to wait until 11/28/2016 (please remember that the refrigerator stopped working on 11/15/2016).In the meantime I have no way of storing milk for my two-year old whos been eating fast food every day because we have no way of keeping food cold. I called and spoke with corporate supervisor LeeAnn who was extremely unhelpful and rude. She told me I’d just have to wait a week and didn’t offer any solutions or to help us a bit. From the second she came on the phone, she was argumentative and acted as if I was inconveniencing her. We’ve had to call all of our family and cancel Thanksgiving. I understand that it’s Thanksgiving week and that getting someone out to repair the refrigerator might be an issue; however, we actually called the issue in a week before Thanksgiving. If something had been done then we wouldn’t be in the predicament!

After our purchase of LG refrigerator, the compressor failed 15 months after purchase date. We had it replaced costing us 400.00 labor. It failed again 5 months later and it will cost another 400.00 for labor but how long will it last? After losing everything in refrigerator twice! Im not going to have it repaired. Im buying a new one. And it wont be an LG. Anything that is rebranding by LG anything that looks like an LG anything that has an L or a G in its name.

We purchased a counter-depth LG refrigerator (Model LFX25991ST) 4 years ago. The ice dispenser switch went bad. Then in June, 2017, the compressor failed and had to be replaced. In August, 2017, the evaporator fan failed and had to be replaced. We have lost all confidence in the refrigerator. There are many one-stars ratings for a reason.LG Warranty: When I called LG (good luck getting someone let alone someone you can understand), the customer service representative told me that parts are generally covered for 10 years, but labor is not. An authorized LG repairman can inspect the unit (usually for a fee) and order the parts from LG for free, but you pay for their labor to install the parts. If you dont use an authorized LG repairman, you will need to pay for both the parts and labor (but their labor charges are often a lot less, so the total cost may well be similar).

I bought LG model# LMV1683ST in 2012 from Best Buy. I pay around $250-$300 for my microwave. It was very loud and on 2016 it just stop working without a warning. This is a very bad product. I never overload it and it was only used by 2 people. I never overheat it, Max time heating was 10 min. Very short life product. This is a product to only buy for looks and nothing more.

Our fridge broke after 5 months. We had the repairman at our house 4 times over 6 weeks and fridge still was not fixed. Called LG customer service many times and explained that our fridge has not worked for 6 weeks and we have 2 toddlers and no one was able to help me. Many different customer service reps told me they would put it my request for a new fridge but it would be denied and they were unable to help me. After asking for a manager, I was put on hold for 45 min and then disconnected, this happened 3 times and no one called me back. We were also promised the max amount for food spoilage and after finally agreeing to give us money back for our fridge, LG told us we no longer qualified for the food reimbursement so we lost hundreds of dollars worth of food (over the course of fridge braking 4 times). This was the worst customer service I ever experienced in my life and for that reason, we will never buy an LG appliance again!

2 years old. No cooling or freezing. Technician out 6 times. Technician replaced every part. Still not working. No refrigerator for 3 weeks because they don’t know how to fix it. Home Depot Protection Plan useless. Won’t honor lemon law. Don’t buy LG and definitely not a Home Depot Service Plan.

We purchased a LG refrigerator less than 4 years ago. In the first 18 months the compressor went and they gave us a really hard time about get service because the warranty was up and the compressor has a 10 year warranty they have lousy customer service and do not care about the customer. On 12/20/2020 after being away we come home to again the second compressor gone bad. They are coming out to fix it no problem because they were sued in a class action lawsuit over their compressors but it doesnt help when you have to throw hundreds of dollars worth of food out again because a product is made so poorly. We have decided to buy another refrigerator because we dont feel comfortable relying on this lg piece of garbage. The right thing to do would be to refund us for the refrigerator and replace the hundreds of dollars worth of food we have had to trash no once but twice. I do not recommend their products to anyone.

I have an LG front loader, and have to run the machine 3 times in the very dry mode in order to get the clothes dry, and clean the filter after every cycle which does not catch all the lint. Actually, most of it goes into the chamber that has to be cleaned often with a special vacuum cleaner wand! This is by far the most worst and most expensive dryer that Ive ever bought! Ive had problems with all the LG appliances that Ive bought, and WILL NEVER buy any of their products again! Actually, I hope they go out of business, which will stop them once and for all to give people so much grief by spending more money to have them fixed, not to mention the useless time spent on their so called Customer Support!

I purchased LG model LMXS27626S French door refrigerator in June 2016 and one week ago it stopped cooling and freezing. When I called LG for service and scheduled an appointment I was told that I would have to pay for the labor to fix the problem. A little research on the internet and this website reveals that this is a known problem for LG. In fact, there is a class action lawsuit being put together for this very problem. I am very unhappy to have spent so much money on a product that LG knew was going to fail.

In October 2014 we purchased a very nice Stainless LG Dishwasher - Model: LDF7774ST. The first week we had it the motor went out. LG replaced the dishwasher. Back in January of 2015, the so called quiet Dishwasher started making a lot of noises and had to have the dishwasher serviced. Now, the LG dishwasher will not drain. We have cleaned out the filter and the drain and nothing works and now have to have it serviced yet again. Three times in six months on an $800 dishwasher? Will never purchase an LG dishwasher again.

Ive had numerous problems with my LG Washer TROMM WM2688. There is bellows hose underneath the tub that gets a hole in it and leaks every few months. It takes about an hour and a half to fix it. I’m on my 5th bellows hose now. It just went out again. Ive also had the water fill valve get stuck on and stay on. I had to replace it. It also has a problem with draining the water from the tub. I get an error saying water is not draining. You hit restart from the pause and it will continue. It could be the pump out, the sensor out, or the control board out. Not sure yet. If I couldn’t work on it myself, I would have spent enough on service to buy a new one. It wouldn’t be an LG. I’ll buy no LG products.

My mom actually suggested that I picked that brand and I thought it would be good to give it a try since Ive never had one before. So far its been good. I think its perfect as it is. It has everything that I need in a fridge. I like the double doors on top and the fridge on the bottom. I think its more convenient that way since I use more stuff in the fridge. I dont have to climb on the floor.