This is by far the worst dishwasher Ive ever owned and was the most expensive one! The tines constantly collapse and allow the dishes to tip over. The soap dispenser door is tricky to get closed. Sometimes it wont dispense at all. If the door does come open usually only half the soap is dispensed. It doesnt clean anything. We practically wash every dish before loading, and when you go to unload, half are still dirty. The upper rack will not hold any sized glass or cup well. They constantly tip over. This dishwasher has broke more glassware than you can imagine. The lower rack doesnt want to roll in and out without coming off the track. I hate this dishwasher.

Why the heck would I spend over $1000 with the 5-year warranty that Home Depot sold me for a machine that only lasted 90 days before a major repair happened? Its not Home Depots fault but the stores have got to start calling out these companies who are selling inferior products and charging an arm and a leg for them. I now have a repair that took 3 days for a service tech to come out, only to tell me that it will be 5 days or more before the part is in and then they will call and schedule the repair. I understand how repairs might happen but strangely, I had a Maytag that did the same thing at the 90-day mark too! It went on to have 3 other major repairs such as leaking all over my floor and ruining the wood (was a slow leak I could not see because it was under the machine), control panel stopped working at 90 days, would not clean dishes and the final straw was another control panel replacement. All under 1 year. So I got HD to take it back and give me a new machine and guess what I picked out??? LG... big mistake. I did not buy a machine like this to have no working dishwasher after 90 days. I will never buy another LG product. I guess customer retention is not important to this company!

Updated on 12/25/2020: DO NOT BUY LG UNTIL YOU READ THIS. 2ND COMPLAINT. LG has not followed up on resolving issue with our LG refrigerator as Promised. They have not responded to emails and only way to contact is through Consumer Affairs. We used unit 53 days and broke down. LG says not repairable and have to Reorder a New unit 11/20/2020, with a delivery date 1/25/2021. Louis, webmaster for LG, assured within 10 business days it would be resolved. I filed complaint 12/5/20, called 12/23/20 because LG has not contacted me. Ashley at LG stated that Claim and Case WAS NOT Submitted nor processed and have to resubmit and wait another 10 business days for their response, if any. LG wants us to follow up if they dont contact us after 1/3/2021. UNBELIEVABLE! We have not used our LG Refrigerator since 10/28/2020, look how long LG has Procrastinated in resolving issue. LG will not contact us, follow up or make our case a PRIORITY as Louis stated it was. When LG states on 12/23/2020 they have to resubmit claim because of their error and we have to follow up ourselves is disturbing. I am sorry to write a 2nd review, but again, LG will not contact us accept through this site. VERY POOR CUSTOMER SERVICE RESOLUTION PROCESS. All we want is our LG Refrigerator that we bought and paid for. Is this asking to much from LG?Original Review: Terrible Customer Service and Quality of 2020 LG Counter Depth French. Received on 9/3/2020. Broke down, No power at unit, on 10/28/2020. It took LG 19 days to inspect after missing 3 LG scheduled repairs appointments that LG set up for us. LG opened 5 Customer Concern Reports and Three Different Repair Orders. Refrigerator not repairable and none in stock through Home Depot. We had to Reorder another LG unit and paid extra for an ESP plan to protect ourselves, $195.00 dollars for an ESP plan to Protect ourselves. LG promised delivery 1/25/2021, UNBLIEVEABLE. Home Depot tried to elevate our New Order, 11/20/2020, but with no help from LG. Home Depot would rather upset an American Customer than upset LG, a South Korean Company, who lacks American Values, Culture, Empathy and Ethics. LG should provide FREE 5 year ESP plan with units to Prove that LG has Trust and Confidence in their Products.

Horrible customer service, made me wait 3wks for a repair. Employees have no knowledge of their products. I have kids with no refrigerator after paying close to $2,000 for door in door fridge from LG. Never again will I buy a LG product ever or my family...

We have purchased an LG dishwasher about 3 years ago and have nothing but issues with it. In the first year the main board had to be replaced because it had just stopped working after hearing a humming noise coming from the motor. Since then we can not use the normal cycle since an error E1 comes up. Also in that cycle it will continue to pump out the water even if it is empty. So we are using the power scrub cycle since we use it everyday sometimes twice a day. The problem we are dealing with now is that we have to fill it during the cycle because it just does not fill with enough water. You will know when it sounds like it is grinding up debris inside. After filling it runs quietly. If we dont fill it the dishes come out dirty. The weird thing is it will not show the error E1 at all. It will continue to run till the end. We bought this dishwasher on sale and thought we were getting a very good deal. Now we know why we only paid $400.00 for this. We will not buy another LG dishwasher in the future after our experience with it and reading the other complaints from others.

I purchased an LG dishwasher 6 years ago, in which time I have 4 service calls. This appliance was expensive and the repairs to date have included failure on the insulation (overheating), error messages causing the machine to stop, a leak, and most recently the machine smelled of burning electrical and has now completely shut down. I purchased extended warranties to cover the repairs, but the inconveniences Ive experienced and the nature of the failures of this product are not justifiable for a dishwasher in this price range and of its age.

I purchased the LG washer in 2013 using recommendations from Consumer Reports. The washer ran constantly until I had to control the cycles. It reminded me of the wringer washer that my mother used in the 1950’s. I had to set a timer to remind me to reset the machine. I was not satisfied with the cleaning quality of the machine. Finally, in 2016, I gave up, gave the LG away and bought a Whirlpool, which has met my expectations for a quality machine.

LG True Balance - We had the washer for only 8 mos. It stopped agitating. We reported the issue to the 800 number on the machine. They sent a tech the next day. Finally at 7:00 pm they arrived. First the problem. 15 mins after he left the whole bottom unit came off. Called them again. The next day they sent the same tech, this time he said the part is bad and will need a week to order a new part. We thought we were getting a top of the line washer. Further, he doesn’t balance correctly... as it is suppose to auto balance. First time buying LG. Very disappointed with the product and the service. To have it break in 8 mos. To go without a washer for two weeks with a family is unacceptable!

Purchased in 2015 to replace a 10+ year old GE. Worst mistake we ever made was to spend $2700 on an LG 3 French Door model number: LFXS30766S /02. I am going to spare you the long version. After 18 mos the water dispenser stopped working and we were told it was not repairable. We kept using the ice maker but it began to lock up due to ice build up with every filling. We battled that for six months and decided to just turn the water off to the unit. Today - less than 3 years after purchased the unit stopped cooling and we lost most everything in the freezer and refrigerator. What a piece of junk!! We will NEVER EVER EVER buy anything from LG EVER AGAIN!!!

Bought a LG Top load washer less than 3 years ago for $720. Its constantly going out of balance several times every load you wash. Now the drive shaft broke and took out the wash plate as well. Despite the fact that the front of the washer has a 10 year warranty sticker plastered on the front of it LG refused to authorize the repair center to cover the parts under warranty, the cost of which is approx. $400-450. I called LG directly and they and talked to a technician first and she just kept telling me it was not her department and that she was only authorized to talk to the service repair company and not me.I had to beg to talk to a supervisor and had to wait forever to talk, for her to get on the line only to tell me that the 10 year warranty only covers the rotor and stator, not the drive shaft and basically told me I was SOL. Bottom line save yourself the heartache and money and dont ever buy a LG washer. They are JUNK and their customer service is non-existent!

This has got to be the worse washer I have ever used. IF it completes a cycle, it may take 2 hours or more. This happens only occasionally as the machine usually errors out. We have replaced every part imaginable and still have a hunk of junk. Will never buy another LG product.

Bought an LG refrigerator for 4 years ago. 2 months ago our refrigerator and freezer stopped working. We lost everything in the fridge and freezer. As we no longer had a warranty on it we used our American Home Shield warranty. They sent a technician out to diagnose that it was the compressor. The repairman stated there was 10 year warranty on the compressors because of problems that LG has had. Because of that he couldnt fix our refrigerator LG did not contract with them for warranty work after waiting a week for him to get there. American Home Shield then sent out Sears not to fix the problem but to diagnose it again. That was the end of week two. We then had to wait another week for the compressor to come in and for Sears to come and fix it.3 weeks without a refrigerator or freezer. Living out of A cooler. The 1st technician told us, Dont be surprised if something else goes out because your compressor has made your refrigerator work too hard as it was dying. Sears tech however denied this statement and said no. Once we fix the compressor no problem. Well its now 2 months later my fridge and freezer do not work again. Lost everything again. Took a week for American Home Shield to have Sears come out again for a recall on their original work and he is determined it is the motherboard that is bad and he cant tell if the compressor is bad because the motherboard is not working so well have to wait until the motherboard comes and he fixes it and then we might have to wait again for a new compressor. Once we fix it no problem. BS.Not happy with this LG product. I got it because of all the problems I had with my Frigidaire. Is there not a refrigerator company out there that is selling quality products. So now that Ive lost two freezer full of food two refrigerators fulls of food and living out of a ice chest for now for weeks and more to go Im not a happy camper with LG. Not to mention we go thru bags of ice at $4 a bag and have to put new bag in every other day. So at 4 weeks so far with both repairs LG has cost me $56.00 in ice and we dont even have it fixed yet.

We purchased an LG Refrigerator 5 years ago Model LFX31925ST/00 Super Capacity, 3 door, French door with smart cooling technology. In 2013 we had issues where the freezer would stop cooling. Called LG and they stated, Nothing wrong with the unit. In March of 2016 the refrig stopped cooling altogether. Called LG and they stated, The compressor went bad. Called a repair company. The compressor is covered under a 7 year warranty. The labor charge was $706.34 including trip charge, labor, Freon, and small parts.After the unit was repaired and returned several days later the display on the front panel had error messages. The water dispenser and ice maker stopped working. A new problem and another repair cost of $338.60. For a $3,000.00 refrig to last only 5 years is unacceptable and repair cost to date of $1,044.94. The repair cost is more that 1/3 of the purchase price. We will never purchase any other LG products nor recommend them to anyone. Buyer beware.

We have 5 LG appliances bought in 2011. Washer piece of junk. Today refrigerator shut down. Went back and forth with LG people. Very dissatisfied with their products even after a repairman said washer was deteriorating. Recommend not to buy their products. Wish I didnt.

We purchase a LG French door Refrigerator 2 1/2 years ago. Very expensive - top of the line. The compressor went bad and to get it replaced would cost $600 plus would take 10 business days to ship it. I called LG and was treated very poorly by customer service - didnt care and nothing they can do. I would recommend NEVER buying an LG appliance. I never will again. Horrible quality. Horrible customer service. What a shame.

I purchased an LG Easy Clean microwave in 2014. The unit wasn’t exactly cheap but I figured I’d invest in a better quality unit. Recently (2018) I noticed the smell of burning and sparking coming from the unit. I opened the door and noticed that the inside lower left corner was physically melted??? I have never experienced anything like this with any other microwave in my life. Obviously I felt this was a safety issue and an obviously defective microwave.I called LG and jumped through all their hoops, providing them photos etc. They were supposed to call me back (they didn’t). When I called back I was told that they only offer a 1 yr warranty and the fact that I got 4 yrs out of it was good. Umm, a melted door is good??? Long story short, LG told me I can try to find someone to repair it but it will be costly and recommended I buy a new one. Yup, after only 4 yrs. I asked if a “MELTED DOOR” was particularly concerning to LG? He said no, it’s 4 years old. Umm, well I guess it had a good run in LG’s eyes. I’ll never buy from LG or any affiliate again. WOW!??

We purchased a $3000 LG refrigerator in August of 2015, Model LFXS30726S, and it is a horrible design. It fails completely every 16 weeks. The fridge seems really nice, but 4 months later, it failed on Christmas Day. Frost builds up around the fan and doesnt properly defrost, causing it to fail. LG serviced the unit for the first 2 Failures, and now it has failed again. 3 times in 14 months. Lucky for LG, their warranty is for 1 year, and now they will not service or repair the defective unit.This design was flawed from day 1! It just takes 4 months for the fan to wear out. And each time we have to borrow a spare fridge, move all of our food, and wait for service. They even had a service bulletin regarding this issue, and so they replaced the back inside panel which was supposed to fix the problem. Guess what... it did not help at all. DO NOT BUY LG Refrigerators! THEY EITHER DONT KNOW HOW TO DESIGN PROPERLY, OR THEY DONT TEST THEM. I am filing a complaint with the Dept of Trade and Consumer Protection, under the grounds that the fridge did not live up to its intended purpose: Keeping food cold.

Bought a brand new LG refrigerator. Loaded it up with food. The next day freezer food was soft and food in the fridge was all rotten. Tried to save the freezer food and turned the freezer to maximum cooling. The next day all the food was rotten and the whole house smelled like garbage. Best Buy switched the refrigerator but said to call LG to reimburse for the cost of food. LG was very unapologetic. Service is very poor. I called three times and was put on long holds to wait to talk to the supervisors. The customer care refused to pay for the cost of food. I had easily $400 worth of food in there. LG hung up the phone on me twice. I am regretting buying this refrigerator.

I bought the LG washer/dryer combo from home depot 2 years ago (DLG2051w,WM2050C). I noticed the clothes were still wet, with a puddle of water on the floor under the washer. The next day, I put a load in the dryer to notice it was not heating at all. $2,000, 2 years, wow! I will never buy anything LG again!

I purchased an LG washer and dryer from Home Depot about 18 months ago. I got their top model at the time top loading. After about 15 months I noticed the paint around bleach dispenser beginning to bubble up and so I removed the blue tray only to find machine has been rusting. I thought perhaps its because when pouring bleach we sometimes get it between the plastic and machine. Then when looking under, I noticed the entire machine has massive rust buildup to where its flaking and falling on the plastic edges of the drum.After contacting LG about this issue they pretty much said Im out of warranty and oh well. At the rate of the rust Im guessing another 2 years and metal clips / screws will pretty much break during a spin cycle and nothing I can do about it except share this troubling issue to save someone else thousands of dollars on LGs poorly protected product against moisture. That 10 year warranty sticker is such a gimmick since these wont make it past 5 years with the crazy rust buildup. I did some research online and found that many other users have gone through the same frustration. I hope all the negative reviews will get LG to better insulate metal surfaces in their machines. Even my car comes with 10 year 100,000 mile warranty against rust yet washer has no rust warranty?

Problematic since the get go. Clothes stink when they come out. Leaks from the door. Constantly off balance. Started get black streaks on all our clothes and discovered the bearings are gone - only 4 years old. Would never buy an LG again.

LG wont warranty a two-month old $1,100 washer that is having the same UE code and spin/rinse problems that many others are having. The difference is that, in my case, I bought it from a friend that went with a stackable set of machines. And they were saying that LGs warranty is not transferable! They will only stand behind their products if you purchase them new and have the receipt! Pretty sneaky, if you ask me. The service rep actually said, Well, its in the fine print! I will never own anything made by LG again! What a rip off! I will make sure that everyone possibly know about their warranty being highly unfair! If everyone knows how bad it is, nobody in their right mind would buy this LG junk!

We purchased an LG refrigerator (Model #LDN20718SW/02) in January 2012. We have replaced the bottom shelf twice now. The second time it broke again within the first week. We have an extended warranty which would not cover replacement if broken within 3 months. We now have a shelf that is also broke that is not covered by the warranty. We do not have children living at home and are not hard on appliances. The plastic in this fridge is very brittle and does not stand up to normal everyday use. LG does not allow purchase of parts, even through an appliance repair, so you can replace these parts yourself. In Canada you must pay a service person to come out to replace these parts!!

The LG washer started making oil spots in our clothes. I learned from a friend who is a technician to apply DAWN dishwasher liquid to the spots and let soak. After washing, if the spots come out, its from the machine. I have to clean my machine once a month with a commercial cleaner that is expensive to use. The problem with the washer is that all the cycles except for the towel, bulky items, and large loads do not use enough water to get the soap out of the clothes. The so-called water saving modes are causing the spots. LG tech service is of no help. The LG dryer lint tray compacts the lint so if you dont clean inside the lint trap, the tray will not go all the way down. I had several clothes that were torn because of this. I will never buy another LG appliance again!

We are in our 8th year of ownership of an LG model DLG7188WM and it has stopped working for the 8th time. We had 3 repairs in the first 2 years and had no luck getting LG to replace the unit as the problem was always the same, a defective drum and back panel. This happened 4 more times. Luckily the placed where we purchased offered us a free extended warranty due to all the issues. Now the unit has seized and will probably need replacing. Our LG Washer which was bought as a matching set has worked but suffers from moldy smells even though we leave the door open and routinely clean it as recommended.

I am enjoying my LG washer. Have had little problems with it. Only concern is hat there are not any repair companies local that deal with LG. The one time I did have to call for a problem, it was obvious that the person was reading from a script. They could not offer any help or answer my questions. I ended up finding an answer to my problem online.

I bought one of your top loading washing machines a little over 3 years ago. Why I havent complained before? I have had repair on it a couple of times, never resolved the fact it didnt cleaned my clothes. I have learned to manipulate the machine to hopefully have better results. For example, use the bulky bedding cycle to get enough water to even cover the clothes, stop the washer when it has water in it and start a new cycle. I SOAK EVERYTHING I WASH. Still it is the worst washer I have ever had. After doing some research and speaking with those that repair these washers it is the same.... they do not clean your clothes. I find it unconscionable your company can continue selling these inferior products! I had a Kenmore top loader for 24 years, at the point they never made a part again I had to replace it. I so wish I would have found another top loader with agitator, or chosen a front loader. This belongs in a junk yard! I have problems with its balance system when rinsing and have had it take 2+ hours to get a load done!!!!! So much for saving water, energy and convenience! What will you do to resolve this problem? I purchased it at Home Depot 11/20/2011. I have the extended warranty plan. I do have a copy of the receipt as well. I have pictures of items that have been washed with still dirt on them and debris on them. I will wait for your response. Thank You!

We did a complete kitchen makeover and chose top end appliances, or at least so we thought! The LG refrigerator is the absolute worst appliance we have ever bought. From day one there were issues and LGs customer service is non existent! Has never made ice on a regular basis, now doesnt make ice at all. The plastic drawers are all broke and duct taped so that we can still use them. Most importantly the lighting has not worked correctly since the day we first plugged it in. Some times they work, most times they dont. At one point we smelled smoke and opened the frig to find the plastic cover on the top mounted lights had completely melted off. Luckily our home did not burn! At this time our top end LG refrigerator does not make ice, has no lighting (we use a flash light to find what we need), the bottom freezer works when it wants to and our drawers are all duct taped so that we can use them. WARNING: THE LIGHTING ISSUE COULD COST YOU YOUR HOME! DO NOT BUY A LG REFRIGERATOR!!!!

I bought an LG washing machine and ever since we had it, we have had nothing but problems with it. We had it repaired three times and it is still not right. It got so bad that we have bought another washing machine for a spare, not lg. While we wait for it to be repaired, even with know-how insurance we still cant get no satisfaction. Their logo ‘lifes good’ does not live up to their name.

My 2.5 years old LG fridge stopped working 2 days ago. No warning. The front panel said the fridge was working at optimal temperatures, but everything defrosted. Vacuumed dust from vents around compressor, during the initial troubleshoot with no result...just came from a month of grocery shopping, as we usually do, a day earlier, before this headache. This is terrible for an appliance just a few years old. Very disappointed. I have a KitchenAid refrigerator that was replaced by this new product because of its space. It is still working after 13 years.

Bought this LG fridge model LMXS30776 in December 2015. After 2 and 1/2 years it has stopped working. We have little children who need their milk, juice, etc. to be refrigerated. I feel like we were being robbed. Their compressors can’t be fixed. Just a waste of time and money. My brand new fridge will go into the landfill. Thanks LG. Stop selling expensive junk to our consumers.

My LG refrigerator quit around Feb. 14. The repairman came on Feb. 17 and said he would order a new board and compressor. It is now March 11 and I am still waiting. I called the Brick customer service and they do seem to want to help but nothing comes of it. I have a serious heart condition and am finding it even harder since I do not feel well enough to go out to get food most of the time. The customer service did not call back and kept me waiting all day yesterday so I did not get to go out and get some food. It is getting warmer outside so my new outdoor storage is no longer working either and the remaining food is going bad. My cats can attest to that and refuse to eat the remaining steak. I am having to eat food that causes me to get terrible attacks of angina. This whole episode is like something out of a nightmare.I called the Brick customer support again this morning and he said he would call the Brick store in Barrie where I purchased the refrigerator and see about having a bar fridge sent over to use until the repair gets done. I should not have had to wait this long as they should have a stock of parts locally and not to be sent from China. Also, since I have paid a large sum of money for the extended guarantee, there should have been immediate action to see that I was not so inconvenienced as this. The very nice man in the Brick customer service just called and said he talked to the Brick store.The Brick store just called and it seems all is starting to go more smoothly and they are prepared to lend me a bar fridge. Of course, that still means long walks just to get to the fridge as I have little room for it. I am keeping my fingers crossed that the repair is now going to be done soon. If not, I will be taking much stronger action to see results and maybe help the rest of people that own LG products to get better treatment in the future. I have many LG products so it means a lot to me.

It met all my standard and recommend to everyone. The price was reasonable too. The color and style I loved and was exactly what I was looking for. I will always buy an LG fridge and tell everyone about it. I loved the ice maker and there was so much room for me to store all my groceries. Very clean and open. Loved the space on the doors and had enough room for all the condiments. The shelves were perfectly spaced and had enough room. There is nothing really that I did not like about it. It was exactly what I was looking for and the price range was perfect.

I purchased a brand new LG refrigerator on 4/17/2017. On 8/20/2020 the unit stopped cooling. I contacted LG on 8/21/2020 and they confirmed the unit was under warranty and dispatched a local technician to come on 8/27/2020. Technician came as scheduled and basically said LG is known for making faulty compressors and he had about 40 other homes waiting for compressors. I followed up weekly but the parts were on backorder. On 9/11/2020 I received a call stating they could return to fix the unit on 9/17/2020. On 9/17/2020 technician arrived and stated the issue was not the compressor but the tank which holds the coolant. He said he should have the part in 2-3 days. After 5 days of not hearing from them I spoke to LG headquarters who confirmed the local technician did not know the issue so they dispatched a different local technician to arrive on 9/25/2020. The technician did not arrive on 9/25/2020 so I called LG HQ again and they stated the technician cancelled the appointment but did not know why I was not made known of this. They stated corporate approved a defective return number for my home also known as a DNR number but I had to call 888-412-8357 to follow-up. I called that number and waited 2 hours but nobody ever came to the phone. I tried again today, and no luck. I would stay away from LG appliances in all as this has been a nightmare for my family.

I got my LG washer in 08/09. Its now 3 to 4 years old. I had paid good money for this thing. It started banging and we thought it was the bearings. We tested it to check if it was the bearings that seemed to be the problem. We ordered the parts costing to some $80. My husband and son, who do small engine repair work, took everything apart to install them. Well, once the bucket was removed we found out that the T-bracket that is attached to the drum was also completely rotted. Seriously, they gave warranty for the bucket but not for the bracket. So even though it says, Stainless steel bucket and warranted, the bracket is not. Avoid LG at all costs! Waste of my money!

Four and a half years ago, we purchased a new fridge from American Appliance in Madison, WI. We looked at several models and were debating between a GE Profile and a similar LG model. We were concerned about the reliability of the LG brand and asked the salesman; he said he hadnt heard of any problems and that they were reliable. We decided to go with the LG. We started having problems last year and the main circuit board went out, which was about $500 to fix.I asked several friends if they have had trouble with any LG appliances and I was shocked at how many people I know who have had trouble with the reliability of LG. I wish Id followed my instincts and avoided the LG brand. Our fridge is now incessantly beeping, even when the door is not open. Today, it started grumbling very loudly. Im afraid Im in for another giant repair bill. I really wish wed bought the GE Profile fridge.

Purchased a front load washer model WM2455HG and dryer set with stacking bracket 6 years ago. Washer makes a terrible grinding noise and stops spinning, rocks, and starts grinding etc, etc. Have tried to get a repair person to look at it. When I tell them its a LG they laugh and suggests I just purchase a new washer. I have the dryer that stacks on the washer, now Im being told that theres no LG washer that is compatible with dryer stacking bracket, that Ill have to buy a new washer and dryer. Called LG, they dont have a clue. Was told to buy washer, if it dont work, to return it.

I had chosen an LG refrigerator for many reasons. First being its energy efficiency, design and functionality. It wasnt the top of the line model but was very reliable. It had plenty of space on the door for large 2 liter bottles. It also had a lot of drawer space. Had a nice clean look. The ice maker was added luxury for me. There was nothing I disliked about the LG. It performed very well for me. Would definitely purchase another LG. They seem to stay right up with current technology.

I purchased this product less than 5 months ago and the water pump went out. Called LG customer service and they referred me to a company who refused to service any of their products. I called LG back and they gave me another phone number, called and set up a service call. They showed up with NO parts on them due to LGs policies. They do not allow them to carry parts for their product with them. The company ordered the part and told me it would be 4 business days before I could get it fixed due to LG having to ship them the part. LG on the other hand said they 2 day overnight parts. That was a lie. The appliance repair came 6 business days later (due to waiting on part), installed the pump, and to no avail.The technician said it had to be the computer board that was bad. What?!? We tested the washer and lo and behold due to the bad computer board, it burned up pump #2. From this point obviously I had a lemon of an appliance. Thank God for our local Home Depot, whom I purchased it from, because dealing with LG is a nightmare! Home Depot let me return BOTH LG washer and dryer I purchased and I traded it for a brand new Samsung washer and dryer. I will never ever buy an LG product again.

We have had 5 accidents (two were serious nearly starting fires) concerning how easy the stove top can be turned on by the slightest touch, brush or bump. These knobs are an extreme danger to anyone that has one of these ranges in their home. I cannot understand why this range (LDE4415 st) has not been recalled or that LG has not developed a fix for this dangerous problem.

I purchase an LG over the range microwave MEZ239996701 3 years ago from Home Depot. It was over $600 with installation. A year after installing it stopped heating. I called LG and was told it was no longer under warranty and they couldnt help me. I unplugged it and lo & behold it began heating again. This happened many times over the next few months and finally in May of this year it stopped working completely. What a disappointment this has been. Never again will I purchase an LG product. Their customer service and warranty really stinks.

Ive had this refrigerator (model LFC23760SW) French doors freezer on the bottom for about 4 years. I like the design of the fridge except for one reoccurring problem. I have had to replace the door gaskets 3 times in four years. Not only is this very annoying but it is costly. The issue is when the doors (left and right) come together to make a seal, the left door gasket pull away from the door and tears. This is the same issue over and over. Clearly this is a design flaw. I just recently (within 3 weeks) replaced the door gaskets and the door gasket on the left has already begin to pull away from the door. I know I cant be the only person having this issue and I was hoping the LG company has come up with a fix for this problem. Their reply to my inquiry was brief and simple, no fixes reported to customer care were available, have a nice day. I would highly suggest everyone stay away from this model and others like it. Im staying away from LG products, period.

Model LFX28978ST/00 3 door refrigerator - After a horrific hurricane unit stopped working. Contacted LG after power was restored months later. LG repaired charges total $300 for 2 visits and repair. Unit worked 4 days and stopped. Repairman never return or took my many calls. I stopped payment on a second check, he then called and said my unit was defective and was not fixable. LG was suppose to follow up with us. We are seniors and we’re insulted by LG staff who told me the repairman never contacted them. On follow up LG then told me the repairman was incorrect. Check this product on the web. This unit has major defects. Stay away from LG. They don’t care about its customers. Feel free to contact me.

In 2003, we purchased an LG refrigerator. Its top of the line. Immediately after, the ice maker got jammed. Getting ice out is a big problem. Now, 7 years later, the water line is splitting. It ruined our wood floor. It happened because water is seeping. My husband tried to fix it, but the line kept splitting. The LG customer service person said that because my husband didnt save the piece he tried to replace it with, they couldnt help us. We had to shut off our water line to the fridge. So, we have no ice or water. And our very expensive flooring is ruined. We have gotten runaround from the company. And now, she says shes on vacation for weeks.

We purchased all new kitchen appliances just over 2 yrs ago in Dec 2013. 1st the microwave was delivered dented. They came in and ordered replacement parts which were delivered dented not once, not 2x, not 3x, but 4 times. Then the fridge/freezer stopped making ice, needed a part replaced. The range/oven door glass was developing uncleanable stains in between the front of the door and the inside of the door. Then the oven door started to have a weak seal causing the top of the door to become dangerously hot. My legs were burnt a couple of times when removing items from oven. The door was replaced. The dishwasher stopped working because of a clogged hose. After calling LG for help many times! They sent a tech. And the parts and labor were covered although out of warranty. 2 days later another part went on the dishwasher and again is not working. 1 day after the microwave is not working either!!! Seriously? I cant tell you how many phone calls it has taken to get some positive response from LG. Call after call there was always a reason why they could not help me at that moment and asked that I call back. The customer service is awful! I spoke with several hours, kept me on the phone from 15 to 20 min at a time and half the time they would not even record or take notes of the call! I have missed work and sleep over this and all they can say is we are sorry for the inconvenience. They have no clue. I want these appliances gone! And replaced with another brand. Anything else would be an improvement. Stay away from LG!

My daughter used a microwave-safe bowl to melt chocolate in my LMC0975 LG microwave. Two seconds after she pressed Start, the interior wall of the oven caught on fire. She immediately shut the microwave oven off and unplugged it. She is staying at my place while I am away. I told her to call LG. She was told by a rep that because the warranty has expired, she has to pay someone to come and see if the issue is the magnetron, which has a 10-year warranty, or take the oven into a repair centre. This is not possible due to Corona, and I dont think we should have to pay to have it checked. This seems like a fire hazard, and I am surprised they had no other support available and did not seem to think their product catching fire was something of great concern. I would like LG to detail how they will take care of this issue for me.

I purchased a fridge and a gas ranger from LG buy American just a little over a year ago. And immediately after, the range burners control knobs started cracking and falling. The fridge rubber gaskets on the door started to come off. The parts are very expensive and do not correct the original defects in the product. I am ashamed of these products, and I will not recommend it to anyone. LG, shame on you.

What can I say? Its all been said, washer stinks like a sewer. I’ve followed all the manufactures requirements. I leave the door open, the soap dispenser open after every use and once a week I drain it like the manual states. What can I say? It’s all been said by everybody else. What happened to Made in America?

First call to LG Service was at 6 months for ice maker on model LFX33975ST refrigerator. Fourteen months later Ive made 13 calls and have had 3 service visits. Now Im told it is the compressor and unit needs to be replaced. LG company said takes 3 - 5 BUSINESS DAYS to make a final decision on how to proceed despite what repairman says. Im physically disabled and take medication that needs to be kept cold. This is not the way to conduct business! Also now I find out there is a class action lawsuit for this models ice maker. I wouldnt doubt soon there will be on the refrigerator too!

Had front loading LG washer 1 year 3 months when the letters on the front display came off, i.e. the letters that state Permanent Press. Towels. etc. I now have to guess which type of wash Im using. Contacted LG customer service who told me that it was my problem and deal with it. Its a design flaw! I owned a previous LG washer for 8 years and never had this problem. I will never buy another LG product again.

LG LFX21960 - We have had our LG French door water dispensing refrigerator for 5 years and what a waste of money it has been. The ice crisper drawers are cheaply made and fall off their track on a weekly basis. This problem began happening within a year of use. In the last year (so 4 years of use), our interior light bulb malfunctioned and melted its own plastic casing, our ice maker has broken and had to be replaced, and our water line (the one that runs the ice and water of the refrigerator) has sprung 2 separate pinhole leaks. Those leaks have caused water damage to our kitchen floor as well as the wall behind the refrigerator. All of the problems have been fixed at our expense. Not only that, we have had to use the LG service repairman to come out and fix our model. We have not been able to use our own repair service. I will never buy an LG product again!

My LG refrigerator (7 years old) compressor failed, LG does not want to cover labor to replace it. There is (was) a class action lawsuit against LG about faulty compressors so it is a known issue. None of LG authorized repair shops in my area wants to fix this compressor issue. I also called 15 local repair shops and I heard multiple times that even after a compressor is repaired it is about a 50% change that it will work properly. Thats why repair shops dont want to fix them. I am not in a position to spent $600 for labor cost now especially if I may need to pay the same cost again because the compressor issue was not resolved/fixed. It is a very expensive problem that LG has created and knows about and LG has to be willing to repair the compressor at no cost to customers because it is such a persistent problem. LG is refusing to cover the cost of the compressor itself and the labor cost to replace it or provide a refund for the refrigerator so we can afford to buy a new one.

My wife and I purchased a new LG WT5070CW washing machine in January of 2013. This is a top loading machine. We started to experience mold/mildew smells from the machine shortly after we purchased it. We use high-efficiency soap, use very limited amounts of soap, dry out the entire machine (including the top lip of the washing tub) after every use, remove and empty the soap detergent/softener dish after every use, plus dry it out. We have used commercial after-market mold/mildew solutions to treat the machine. We have also used bleach rinses and vinegar rinses. We purchased a carbon filter bag that we place in the machine when not in use. Nothing seems to help and the smell is getting worse. So much so, that we are considering purchasing a new machine.We contacted LG about our problem and got a canned email response... do this and do that... all of which we had explained to LG earlier that we had already done. By canned, we mean it appears to us as if this response was meant for their front loading machines, as it mentioned making sure to wipe dry the gasket on the door of the machine. Our top loading machine does not have a gasket on the lid. We responded to LGs suggested fixes and asked to talk to a supervisor about this problem. So far, nothing from LG. The LG washing machine and dryer combination were not cheap. LGs customer service department along with their engineering department leave a lot to be desired. We ditched our LG phones earlier this year for Samsung and will probably do the same with the washing machine... although I am not sure what we will replace it with. LG products are problematic and I suspect will not have a lot of repeat buyers.

I bought this range 3095st about 6 months ago. Never used the broil feature until recently. Then oven stopped working. Called LG and they sent a qualified repair technician. Wrong!!! The guy was clueless...had to read the paperwork AND call the technical support phone number. He complained about LG being cheap and not paying for multiple visits to repair an appliance! Their technician said he was the only one for the area. Told me the range was functioning. I turned on the broiler several hours later and heard a strange humming noise followed by a loud bang. Range/broiler/oven light dont work at all.Repair technician said it would take a week to receive a new circuit board which I found online for 50 dollars and could have it expedited. Two weeks later no phone call, no oven/broiler/no holiday dinner during Easter/added costs of eating out! Wouldnt you think LG would offer something...hell no they put me on hold when I called them. Ive been holding on for a month already!!! Never again LG!

My LG refrigerator model LRFC21755 continuously has ice build up at the bottom of the freezer. LG says to defrost the freezer but this fix only lasts for about a month. You shouldnt have to defrost your freezer every month. LG has not been much of a help in resolving the problem.

I like the overall size of it for the space I need and large freezer door on the bottom pullout as big as I need. I cook a lot so its what I needed to fulfill my stuff. Actually the only thing I do not like on my whole fridge is the fridge does not come equipped with a water dispenser on it because I drink a lot of water and it would come in handy. It was between this model and a Kenmore and this was just a little larger for my taste and fits all my needs for everything I use it for since I cook a lot.

My microwave not heating and it is just two years old.

I purchased an over the range microwave in June 2019 but unfortunately it has already stopped working twice. Both times the microwave turns on and counts down the time but does not heat up. I would like to think it just a faulty microwave but our brand new LG refrigerator has leaked twice and caused thousands of dollars of damage to our neighbor below our condo. LG refuses to replace either appliance and insists on making the same repairs over and over again until it is deemed a unfixable manufacturing defect. I will never buy LG appliances again.

We also bought the top load model 4801 and it was defective out of the box. It shredded (snagged) several items of clothing (shirts, sheets, etc.). LG said they were only obligated to repair it, meaning take it apart and replace the drum assembly, etc. I said that wasnt acceptable. The service tech, even though he saw and documented the damaged items, could not find a specific problem with the unit. Because of that, they refused to pay for any damages their machine caused, instead stating there is nothing wrong with the machine. I argued until I was blue in the face. They would not budge. They would not let me talk to someone higher up. They gave me bogus phone numbers and e-mail addresses of people to whom I could escalate my complaint (the e-mails were returned as undeliverable and the phone numbers were not valid). Thank goodness Home Depot gave us a replacement machine against the wishes of LG. Pray that you never need service for any LG product or you will regret it from the start. I like to refer to them as the axe murderers of customer service, the worst I have ever experienced.

The looks are appealing. Its function has been great. Everything in its design is functional and the movable shelves are really nice as to cleaning I can remove the glass and clean any spills that occur. It has the spill proof shelves when there is a spill its so easy to clean up. Its quiet when running as we have an open concept room so that doesnt interfere. I love the bottom freezer and will always opt for that as there is so much storage and the convenience of two drawers to pull out what I need. I can also pull that out and clean when needed.

I purchased an LG Washing machine 5 years ago. It had a few problems, leaked and the rubber seal on the door always came out after the wire that held it in place rusted (after 2 years). The final straw was after 5 years I had to call for service and after 3 days the LG serviceman finally arrived. Took my washer away after giving me a reasonable quote. The next day LG called to tell me that they did not have the parts for my 5-year-old Washer. So I was forced to buy a new machine. I would expect that a washing machine should last much longer than 5 years and if it needs service that the parts would be available. I will never buy anything else from LG again.

I bought a LG instabile refrigerator and got it in August. The ice maker and water dispenser no longer works. Did the test option but it did not work. Called LG and was on hold for over 7 minutes and finally gave up. I have to try and call again tomorrow. I am very disappointed with the product and the customer service.

3500 dollars spent on a pile of junk refrigerator. Units Freon loop has failed internally at 8 months old. Five repairmen later and 6 weeks without a working refrigerator, dont buy any LG products. Horrible customer service and my personal feeling is they dont care!

The dryer scorched 3 loads of laundry and smoked. I could not get anyone to answer the phones. I called and called and at times let the phone ring 5 minutes. Then, it would be busy for an hour at the time… What kind of scam are they pulling at LG?

I have been on hold for 3 days and at least 3-4 hours each day. I’ve taken 1.5 days off work and not once has any of the appointments been actually ever scheduled with an available technician or even scheduled period even though confirmation numbers for those appointments were given. Still no end in sight and no working fridge.

I will try to get to the point. 5 yr old French door fridge stopped cooling. Called customer service to diagnose problem. Used Bluetooth feature to diagnose over the phone. They told us the bottom door was not closing properly and to have repairman come out. Repairman said it was the compressor. Took a week for the new part to arrive and repair to be done. When I asked why LG didnt diagnose the compressor as the problem over the phone...he told us they dont like to tell people bad news. Wow!!! Really LG? We are using our warranty through Home Depot to be reimbursed for the loss of food and repairs. I would not recommend LG to anyone. The heart of the fridge shouldnt go out after 5 years. And paying extra for cool features like self diagnosis...was a waste!!!

My mom actually suggested that I picked that brand and I thought it would be good to give it a try since Ive never had one before. So far its been good. I think its perfect as it is. It has everything that I need in a fridge. I like the double doors on top and the fridge on the bottom. I think its more convenient that way since I use more stuff in the fridge. I dont have to climb on the floor.

I purchased 5 Major LG Appliances (Range, Washer, Dryer-both with pedestals, Dishwasher and Refrigerator) in August of 09. Right away the appliances started giving me issues. The Dryer would not dry completely, due to me calling so many times, a tech was sent and told me not to use dryer sheets, um ok. I then received a part, a whole electronic panel in which I didnt even know was coming with no one to put it on. I still just have to dry my laundry 2 times to completely dry. The washer has had several parts replaced, I actually ordered the parts online since LG gave me the run around. The refrigerator works but has issues with the way it was built, cheaply! The dishwasher does nothing close to washing dishes. I rinse everything before it goes in and they come out dirty, like they were soaking in a mud bath. The MAJOR complaint is the LG LRE30453 Range. It is dangerous. I have called for over 2 years about this range overheating, both the burners and the oven. I was told to unplug, to reset the breakers, leave off 10 minutes, reset temperature but holding down the bake key and adjusting the temp up or down. I have done everything and it does not work properly. The range heats up to 600 degrees no matter what temp it is turned on to. It does not give an error code and it does not lock like it would if it were overheating, there is also a fuse that is supposed to blow if it gets too hot, per the tech that finally was sent this week, per LG extending my warranty on parts and Labor. The tech said that, due to the range being RECALLED, as well as the amount it would cost to fix it, that he would deem it unrepairable and LG should replace it. WELL, LG called this morning and let me know they were going to send me a check for $253.43 plus tax for my range and for me to Scrap the one I have now. I told them that was not acceptable and would not cover the price even of a generic brand and I wanted a supervisor, they had Michael, supposedly a supervisor called me and he gave me an extra year on the warranty to up the amount to $375.14 plus tax (403.25), but he wants me to send the range to LG, wait 3-6 weeks for them to review the range, then send me a check for the stated amount. I asked if they were going to cover meals during that time and he snickered and said, um no maam, we sure wont. I am SO furious about this. The tech said the range could be fixed but, in his line of work, he will usually deem it unrepairable if the cost to repair will exceed the price of LG replacing it for the customer. Well, now I am screwed, LG needs to either fix my range for 1500 or replace it for the 800 I paid for it on sale.I was on the phone with LG , 4 different people, hung up in 2 times after waiting on hold for their escalation team to answer. I called the 3rd time, got a lady names Ross and sat on hold for 25 minutes before she came on the line to tell me that she was reading my notes and I already talked to Michael so, there was nothing to be done. I asked about the escalation line again and she was very rude, and acted like I just wanted a new stove because mine was scratched or the paint was chipped, due to the lady taking my techs call RMAd the range and put due to paint chipping...I guess that was the easiest thing to pick to devalue the range the most. My tech called them and let them know he did not deem it unrepairable due to paint, that was just an issue from the overheating of the unit and it was UNUSABLE not cosmetically damaged like they reported that he claimed. He actually called them from my kitchen on speaker phone to describe to them the issues. Ross then very rudely gave me a number to call the escalation team myself and the phone rang and rang, to finally a recording of, this department is closed, please call back in normal business hours. I was on the phone with these clowns ALL day, with the supervisor Michael telling me that this week is the first time I have ever called them. Funny how all my calls disappeared once I called them out on not notifying me of the RECALL on this lemon of a range. I then referred back to my dryer issue and they acted like I was crazy. I guess at this point, I AM CRAZY, and broke from eating out and ruining food and pots and pans. LG is a JOKE. Life is NOT good with LG, they stink and do NOT stand behind their overpriced headaches of appliances.

I have a LG dryer that is a little over a year old and it is the worst dryer Ive owned in 30 years. It wont dry the clothes. I need more than an hour to dry even the smallest load. A very poor product. Wish I could send it back. I am going back to Whirlpool.

After much research and review we purchased the 6.3 cu. ft. Capacity Electric Single Oven Range with True Convection and EasyClean. He ordered it on December 29, 2014 and it was delivered in February 2015. Apparently it was not constructed until January of 2015. So I was excited for a brand new stove. I am an avid baker and love to cook. So having this stove was exciting!Fast forward to October 19, 2016. Woke up early and went to heat water for tea. My LED screen had a time on it that was incorrect, so I tried to update the clock. Nothing worked. I freaked out and checked all the circuit breakers etc. Nothing then the screen went black. Fast forward to today, when they could finally come out to look at it. I need a new panel...Shocker. Its not even two years old. Good thing is that I purchased an extended warranty. But I have been without a stove for 7 days and it will be an additional 10 days until the part comes in. My guess is that this is a common problem. This is my first and LAST LG purchase. NEVER AGAIN!!!

LG support reached out to us and hired a contractor to repair the microwave. They contacted me several times to ensure everything was taken care of to our satisfaction. Im very satisfy with their effort to correct the issue even though the warranty period for the microwave had expired. Great support.

We purchased LG dishwasher model LDF8072ST from Best Buy, along with an LG refrigerator, range, microwave, washing machine and dryer. 6 new appliances. Spending thousands of dollars with LG. Our dishwasher has not worked for months. We have called LG numerous times, e mailed LG (never once have I received an email response), and chatted online with LG. 9 NINE calls to LG to schedule service. Many more calls to discuss. Service scheduled 7 times. Service only showed 5 times. Hours on phone waiting, taking work off waiting for techs, twice no shows. Service tech says there is nothing else he can do. Clearly a defective lemon. Submitted a defective return request. Time quoted for resolution has passed. Nothing from LG. Tried calling again. Given the usual run around. We have been all summer without a dishwasher (4 months). Will never buy LG products again. Have never had such poor customer service. We supplied ALL the documentation of every call, every service report. LG is non responsive and letting the original warranty run out. I want to now file a suit against them.

I purchased my LG #LTCS20220S in Feb. 2015. From the start I had some difficulty with the temp. settings and still do. However, I noticed when I close the refrigerator door that the freezer door pops open. Initially thought this might be causing fluctuations in the freezer because of all the freezer burn Ive been getting on my foods. (The temp. setting is at the lowest setting). It took me a long time to find the correct refrigerator temp setting so food does not spoil. At the lowest freezer setting I am still getting freezer burn on everything that goes in the freezer, including stuff that I repackage in freezer bags or containers (at the advice of LG service rep). What this means is I cannot buy food at the grocery store, like meat, in its original packaging, and just put it in the freezer. In a week, the freezer burns is starting to show up. Ive never had this before with any refrigerator/freezer I have ever owned and Im 64! I have called LG customer service many times. They have sent 2 different service techs out to my house. Everyone tells me nothing can be done, its the design. LG tells me the service techs have to say UNIT IS UNREPAIRABLE before they can file a claim and help me. Its all about the wording used on the service from so beware of that. IF the service tech leaves your house make sure he marks its Unrepairable or nothing will happen! I am going in circles with LG. I am throwing food out like crazy. I am so fed up with this issue that I want to just put this thing out on the curb with a free sign on it! I am still in limbo on this and waiting for a call back which I may never get. Its just not worth it. Nobody at LG is going to be on your side. They make me feel like its my fault! I cant imagine the President of LG repackaging his food before he puts it in his freezer EVERY SINGLE TIME! Like I am doing! Do yourself a favor and support the small appliance store where the customer counts. This is ridiculous and quite a waste of time and money. If I get good service, Ill re-write this review. But as of today, I am not.

When oven ignited, it had a LOUD whoosh or BOOM. Broiler wouldnt get hot enough to even make toast! I made numerous calls to Home Depot with No satisfaction. Called & e-mailed LG for months. Finally their repairman installed new broiler, still didnt get hot. All knobs broke without a few weeks. Still have not received knobs. My oven is used for STORAGE!! Will never buy another LG product, nor will I recommend LG or Home Depot to ANYONE. Also, it took 30 minutes to preheat. NEVER been so upset with a situation such as this. I used to bake A LOT, now I cant afford to replace this stove!! My husband has serious health issues. A new stove is OUT OF THE QUESTION at this point.

We join the ranks of U.S. consumers writing to bring awareness of the fact that LG is not supporting their warranty for refrigerators that have cooling failure. After working with the company directly for 35 days, they still have not come through. There’s no hope in sight. The refrigerator is 4 yrs. old, costing $3,500. Model number LMXS30776S, 29.7 cu. Ft. French Door-In-Door Stainless Steel w/ Custom Chill Drawer. It was 9 days for them to find a company for servicing. LG scheduled, cancelled 3 appointments. We waited 23 days more, no one showed up today. The service company, A&E and LG blame each other, we are in the middle. Failure to show up for servicing is a common problem amongst consumers. If you read any “canned” response after this complaint, for us to call LG directly, been there. We write because of their epic fails. We are at a financial loss in time, our initial investment and food. I have never seen a company behave so badly. I don’t understand why companies continue to sell LG. We hope someone with authority will hold LG accountable, put a stop to them selling unsupported, defective product in the U. S.

I have an LG all-in-one washer/dryer at my wifes salon for washing towels - it has broken down twice now in a year. I bought an extended commercial warranty for it as the regular LG warranty does not cover usage in a salon. First, both drain pumps broke down - covered by the warranty so we were just inconvenienced by having to go to the local Laundromat for a couple of weeks (dont want to wash the towels at home as you never know what kind of foot fungus the customers might have). Next, one drain pump broke down and the repair guy said the drain hose underneath the machine had cracked and was leaking. My bet is that he broke the hose as it is underneath the machine and there is no way otherwise it could have been broken. The pump replacement was covered but not the hose, so we wound up spending $250 for parts and labor plus the inconvenience of having to use the local Laundromat for another 2 weeks.Last summer, my LG TROMM steam washer (which has always had the moldy, stinky rubber gasket problem requiring frequent cleaning) started giving the LE error signal which according to the book means the motor is overheating. Its 5 yrs old now and out of warranty of course. I unplugged the machine and let it sit for 30 minutes and it started working again. Same problem 2 months later, same fix. Ditto for the next 8 months. This morning again, the LE error symbol and no matter how long I let it sit, no workee. No more LG products for me! While LG is better than the typical made-in-China junk flooding our stores, it is not that much better to justify the high price.

LG is a very reliable refrigerator. One of the best parts about it is I know more people that have plenty of experience on working on an LG if I ever have a problem.

I bought my new LG refrigerator a year and a half ago. Three days ago it stopped working. Last week lost $150 worth of groceries. Called the company. Said they would be out Tuesday between 11 and 5 o’clock. I took the day off and waited. They never showed up. They never called me and when I called them I was treated very rudely and told they would call me the next afternoon and let me know when they can make it out to repair the refrigerator that is still under warranty. I feel this is the worst customer service I’ve ever had and I do not recommend buying an LG appliance.

After just 1.5 years, my dishwasher control panel developed a large crack that is preventing it from starting. This is a known problem with LG dishwashers. I was shocked that LG would not authorize a replacement panel. Their view is that this is my problem and I am on my own. I had purchased a suite of appliances and feel they should provide better customer service.

We have been using our new LG dishwasher approximately four weeks so I have actually turned it on about 5 times. Went to use it today and door would not close. When I did get it closed I could not open it. It was stuck. Husband finally got it open. Latch is defective. So when repairman comes Wednesday to fix my leaking (new) LG fridge guess he’ll be repairing a dishwasher also.

I cant wash a small load nor can I wash a large load due to balance problems. However, I am stuck with it because LG will not honor the warranty. In fact, the only reason I bought the LG was based on Consumer Report reviews.

I purchased an LG refrigerator 2 years ago. I listened to the guy at Home Depot and took his recommendation. Two weeks ago my refrigerator stopped cooling. A few days later an LG certified repair guy showed up and right away said he had to order a part in order to complete the repair. One week after the refrigerator stopped working the LG repairman serviced the unit unsuccessfully and LG executive department was unwilling to give any sort of credit for the labor portion of the bill. 10 days after the refrigerator stopped working the same LG repairman came to service the fridge again. This time it started to get a little cooler, approx 52-degree, but never got lower than that. Yesterday, over two weeks into the refrigerator not working the repairman did a third service on the refrigerator. Today I woke up to a 70-degree temperature inside my refrigerator.I contacted LG in hopes they would give me some sort of helpful resolution to this issue. The first guy I spoke with said after 3 unsuccessful repairs I might be eligible for compensation toward a new refrigerator. After 1 hour on the phone he transferred me to the executive department and the guy on the other end said no to a replacement, but that hed schedule another service...NEXT WEEK. Three weeks without a working refrigerator, three unsuccessful service calls, hundreds of dollars spend on labor, hundreds of dollars spend on food that went bad, hundreds of dollars spent on meals out (that would have normally been lower cost meals made at home), and very rude executive department. Needless to say, I will NEVER purchase an LG product again. Not just because of the product, but because their customer service STINKS! They have zero accountability and once you hit the executive department they are trained to say NO and treat you like garbage. If you try and ask for someone more senior they tell you to write a letter to a PO box in Huntsville Alabama. In this day and age where groceries can be delivered in an hour, parts can be shipped overnight, there is no reason someone should go without a working essential item like a refrigerator.

After 4 years of owning an LG Side by Side with Indoor Ice Maker and water I am beyond disgusted. Have already spent $600 in repairs on the ice maker and nothing gets better. Indoor ice bin freezes every two weeks and I have to use a hair dryer, Ice pick and and a hammer to get the ice bin out to get a solid block of ice that has formed out so it can start dispensing ice....All LG consumer affairs tells you is just let it defrost....will never, ever, ever own a LG product. Could have paid much less and then the aggravation would not be at such a high level....LG has a problem yet they will not do anything about it. Dont buy this product!

I like that its a side by side with one side entirely a freezer. I like that it has an ice maker on it. It is black and has several bins & door compartments. I wish it had been cheaper and I wish the ice maker produced more ice and didnt stop working off and on. Its hard to crouch down to the very bottom of the freezer to find things. This was chosen for the color and for the financing options on price and also on the size it would fit in the necessary space we had for it to go. I would have bought a different brand when all was said and done.

I thought I had the worst refrigerator experience ever until I read the other reviews of my LG French-door refrigerator. The following is a list of problems most of which occurred within the first year we owned it. There were so many that we didnt call for replacements under the warranty, which we should have done, but we really needed a whole new fridge and we never would have gotten one from them.The door seals dont work properly, so we have to check to see that the doors are shut. You cant open one door without the other opening! The produce bin, which is made of flimsy plastic, cracked and broke so that it wont slide on the track. The ice-maker takes forever to make ice. The water dispenser on door never worked properly. The plastic rim of shelves became loose and was about to fall off. The fridge light overheated and burned and melted the top of the fridge and the light bulb sockets (Im told a lot of LG refrigerators have this problem). The plastic cover over the light never snapped properly into place and we had to use duct tape to hold it on. It eventually warped from too much heat from the bulbs.I did extensive research online to find a French-door fridge that would fit into the space we have. We didnt have many choices and I paid $2200 for the LG fridge. I should have read the reviews first. I will never buy an LG product again and I have told all my friends not to.

I would like to inform you that I am using LG home appliances past 15 years, like TV, Refrigerator (LG-225BEDG5), Washing machine (T7267TDDLL), Microwave Oven (MH-6340PS), Split AC Inverter Type 1.5 ton etc. I have purchased the Refrigerator in Dec 2012. While defrosting the fridge normally melted water coming into the plastic tray which fitted above the compressor and it will help for cooling the compressor. In this model the compressor is mounted in a IRON RECTANGLE TRAY and water overflows from plastic tray and enters the IRON Rectangle tray and it get RUSTED due to accumulation of water. This will lead to compressor falling down and damages the product.In view of the above, to UP KEEP the GOOD WILL of LG Name and product kindly look into the matter in deserving seriousness. I suggest that present positioning of THE RECTANGLE PLATE BE REVERSED and mount the compressor on that, so that water will not be accumulated in the tray. Normally since this part is coming behind the refrigerator, this defect will not be visible before it is too late. This is only a suggestion for your consideration, myself being a regular customer of LG (Life is Good) brand.

I have bought on 3/03/2012 with HHGREGG the Refrigerator, Stove and Microwave since was advice were the best, sure the best piece of trash. The refrigerator the ice maker gets jam. When called the technician said wait till it breaks completely. The Microwave the glass in the door came loose and the microwave extractor came on on its own. Been calling for 2 weeks. HHGregg and the warranty dept said won’t fix since it’s not mechanical and LG knowing it’s an ongoing problem said I am out of their warranty. FOR ALL THIS APPLIANCES BOUGHT A 5 YEAR WARRANTY!

I just bought my Double Electric Convection Oven range in late December 2021. The flat-top keeps on getting damaged after I use it. I had it replaced once and when it happened with the second top, I called LG and they said all they can do is replace the flat top again. I have had a flat top for many years and know what to do as far as pans, and not sliding the cookware, etc. The customer service representative kept on stating it was my fault and it was scratched. It wasnt scratched because I didnt do anything wrong with the pans. They told me at customer service all they could do was replace it again. I think that there is a defect with the flat tops because my old flat top didnt do what these flat tops are doing. I am upset with the product because I thought I finally got a convection oven that would cook right and it doesnt.

I bought my refrigerator in November of 2012. It worked fine until it broke down a couple of weeks ago. I call LG the parts is under warranty and they referred me to one of their service tech. Long story short the tech wanted to charge 850.00 labor, LG had said 200 to 250 for labor on their website. I call back LG and told them about the misleading information on their website. 850.00 on a 4 years old refrigerator I can get a new and better brand for 1300.00. I hate LG.

We purchased an LG side-by-side refrigerator in 2011. The model was on sale. I wish I had seen the negative reviews here before purchasing! The ice maker often sticks (the water position). In the cube position we most often get crushed ice and few cubes. I find access to the on/off switch for the ice maker very inconvenient; a drawer - on which we keep ice cream containers - must be removed to reach the switch.. an awkward arrangement. And if we remove the ice drawer, getting the metal rod that protrudes from the back into the correct place can be difficult. Our experience hasnt been nearly as bad as many listed here, but I definitely would not recommend the LG to anyone.

I love this dryer! I like the flexibility of entering in the temp and length of cycle or just pick a cycle pre-set. But it takes a while to see which pre-set cycle will work. For instance, drying sheets on normal cycle isnt going to work. I select bulky and it gets the job done. We have had this machine for about three years now and have had no problems at all.

I have been looking for a new refrigerator/freezer unit for some time in anticipation in placing it in our new house. This unit fulfills all of our needs, it allows my wife to look in the freezer and look at everything at a glance instead of searching like she had to in our old one. The refrigerator portion is much more spacious and we have yet to fill it up yet. What I like is the ice and water dispenser on the outside of the unit, it is able to take my water bottles with room to spare instead of angling them in and getting ice and water all over the place.

I have attempted to leave an informative useful & detailed review about the quality (or lack thereof) on LG review sites however as the review was unfavourable for LG I have had the review rejected multiple times citing does not meet our criteria. Basically I was being silenced. I have an LG refrigerator that is faulty & is still under warranty. I have tried every which way for LG to honour that warranty & they in return have have tried every which way dishonor it. Very stressful & disappointing to say the least.

We bought a LG manufactured french door refrigerator from Sears in July of 2015 and it failed July 2020. Beautiful fridge to look at, but thats it. Firstly the freezer can no longer keep ice cream and certain other products. Secondly, the slim-line ice maker located in the door will not dump the ice in the container. Thirdly, the mullion (between the french doors) will not operate properly. The Sears technician came today found that the COMPRESSOR is failing and the BOARD is no good. To replace both will cost me about $900. He said LG is aware of these COMPRESSORS failing and that there is a class-action lawsuit against LG. My previous Sears refrigerator (manufactured by Whirlpool) lasted over 20 years. I have a number of LG products in my home, a television which works fine, two computer monitors which work fine, three window air conditioning units (two 8000 btu units and one 18,000 btu unit purchased in 2007). The COMPRESSOR on the 18,000 btu unit has been out for the last 7 years. I will no longer buy LG products.

This is first time I had problem with washer and dryer. The washer is terrible smell like sewer while using and after use. The mold around the front end door creates black mold. Also the rubber gasket is not properly designed. As soon we bought the machine it leaked terribly wetting the whole wooden floor many times. We called the LG within 1 year warranty period. The repair men came and fixed it but it happened again. I have fix it on my own. BAD, BAD... BAD design and BAD machine. I will not anyone to buy this machine. There are many other brands in the market you want to consider but never ever LG washer. The dryer is takes longer than normal time other dryers will take. Worse machine. They should be stopped in the USA market completely unless they replace all the faulty machines or refund or correct the problems.

I am also using LG WT5070CW washing machine by 2 years, but I dont face any problem in it. If you feel that the washer is moving slow then customize settings by little process that is Press POWER and turn DIAL to the desired cycle. Press TURBOWASH. The washer will automatically adjust the cycle settings. Set any other desired options. Press START/PAUSE button. By doing this performance of machine become effective. Or you can also take help from LG WT5070CW Manual- ** to use 6 motion technology of LG machine.

Since the first week I had LG, it made my clothes smell. Despite calling LG, and having a service company come out, the smell wont go away. I have a sick person with cancer, and they cannot lay on the sheets, because it makes them nauseous. I have to take the wash to my sons house. This is totally unacceptable. I have allergies, and the smell is giving me headaches. LG needs to take this machine back, because there is something gravely wrong. The reason is it does not empty all the water out, and sits in the machine. The water gets smelly, and goes into the clothes. To sit on the floor and empty the water after each wash, is unacceptable. Bleaching and numerous cleaning doesnt help, as long as it holds at least a gallon of water all the time. Please recall the LG front load model WM042HW/01. According to LG, this is normal, and are trying to say it is the soap/detergent that is the problem. This is not so. It is a water problem that always remains in the machine getting musty.

We purchased an LG refrigerator French door/bottom freezer drawer approximately 2.5 years ago. Recently, the refrigerator stopped freezing so we called a repairman. We were told by the repairman that the repair cost would be greater than the price of a new refrigerator. We went back to the selling retailer and asked what they could do for us. They said they could sell us a new refrigerator at cost, which they did.We are frustrated to say the least and cannot believe that a refrigerator would only have a 2.5 life span. My initial reaction was to never purchase an LG brand again! EVER!

Quite simply - THE MOST DANGEROUS OVEN... We have had 3 burns due to the smoothtop surface overheating during self cleaning cycle. If you have this oven - BEWARE. One burn was severe. The other problems, the touchpad works...then doesnt work. You never know when it will not comply. Tragically, Christmas dinner was 4 hours late due to this problem. If you cook on the burners and it gets too hot..the oven will not work....and vice versa. Had a repairman and he insists that the repair will cost more than the stove. I am hoping that others confirm they are having these nightmares!

For 3 months and 7 different repair visits for a $199 microwave purchased at HHGregg, I have been dealing with the unprofessional, rude people at LG repair. Finally after the 7th visit, the wire in the microwave started on fire. After many phone calls, the matter has now gone to the resolutions department at LG repair, and I am still waiting for approval of a replacement microwave. This could have started my house on fire. This is the worst customer service I have ever encountered. I should not have had to wait 3 months for a new microwave when it was evident this microwave was a lemon.