Purchased a LG microwave and in less than one year, it stopped working. Called the LG customer service line and was told that the microwave does not have any warranty. After I do some research, I decided to change the oven light and the microwave started working again but this time for only one week. This is the worst appliance I ever had. And after just one year, I have to invest another $600 to get a new microwave, but I will make sure not to get an LG again.

Ive had 5 authorized service calls to repair/replace my ice maker. It is still not fixed. I missed 5 days of work and lost 2 freezers full of food. I paid for the first 4 calls. LG now is paying for this 5th call. Today, the tech today simply wants to replace it again. Of course he didnt have any parts on hand even though LG assured me he would so I wouldnt have to wait for parts and miss more work for the tech to come back. The ice maker design is defective. There are many complaints online and there have been lawsuits about their refrigerators. LG refuses to refund the purchase price of the fridge or replace it. Their support team doesnt have authority to rectify the situation and the supervisors keep stalling.

I purchased Stove LRG30357ST and called about a problem with what seems to be stainless steel knob controls that melted off. Turns out, the knobs are plastic with some type of foil around them. They want 70 dollars each to replace and there are five knobs. We will buy a new stove before we pay 350 to replace knobs with cheaper knobs.Second problem has happened three times in the past two years and 11 months. Somehow, the knob gets turned in the on position either by accidentally knocking it or maybe the knob fully turning the burner into a safe position. We were thinking maybe our body was hitting it when using the above microwave or simply not turning off all the way. Normally, they make a clicking sound when its calling for gas and not lighting. We shook it off as a freak accident the first time. The second time really got our attention and we gave the kids a lesson on what was going on. The third time, we both were working and the kids microwaved some popcorn and must have bumped one of the burners. We have no idea how they could not have smelt the gas odor but it was so scary that we made another call to LG. We hope to here back since we have no choice but to get a safer stove.

We were at ABC Warehouse and they had a good sale going. We needed a refrigerator and got one. We had our LG refrigerator for a couple of years but I cant believe they would build something that turns out to be unrepairable for something as simple as an ice maker. You gotta turn it in and cant repair it. It had something to do on the inside of the refrigerator that was causing the ice maker not to work, and you couldn’t get to it as it was sealed. I don’t have the LG refrigerator any longer. People came and got it and were waiting for a check. It has been a month and a half, then I called this morning and the check is going out on Monday. We paid 1,500 for it and were getting 1,200 back. Somebody has to deal with that program. They made a unit like that to where if it doesn’t work, they gotta replace it then send out a check for $1,200. That’s not too good of a way to run a business. If they keep something that works, we would have stuck it out if it was something as simple as replacing an ice maker. Excluding the ice maker, we loved the LG refrigerator. It was great.

Our Washer Model WT1101 ran great for 18 months and we joined the rest of you with the constant UE error message, long wash times, noisy, etc. Call local authorized LG appliance repair service and they immediately replaced the Rotor assembly which is located below the tub. A 20 minute fix, our out of pocket was the service call, $140. Rotor replacement was a warranty fix. Since then the machine runs fine, no issues.

Did a large kitchen remodel about 3 yrs ago and bought all brand new top-of-the-line LG appliances... It has been a nightmare with every single appliance from about the first week through the first 2 yrs. Let me begin by saying that I traveled about 10 months straight every year and only home for the holidays. I live alone. My appliances get very very little use.The french door stainless steel refrigerator (dont have model numbers at the moment.. this is a review in general of my LG experience) had problems from day 1. The light bulb and fixture within the fridge burned so hot that it completely melted the housing within the first week. Warranty replaced it.... 3 more times with various bulbs. I finally left it out at the last time when the warranty expired. The next problem was the rubber seal between the doors. They constantly rub and fray over time and replaced twice... Again... This appliance gets VERY little use.The HE Washer and Dryer have been well below my standards. The washer seal collects water and becomes stagnant and smelly... making my clothes smell. I do very little laundry when home obviously. I have to completely clean and dry the ENTIRE washer before leaving town. The dryer has been the worst of it all and expensive fixes. Twice in 2 yrs the heating element pulled so many amps (I am an electrician) that it started an electrical fire through the power cord with the dryer. This burned the socket and the cord and had to pay for the heating element to be replaced both times as warranty had expired in 2 yrs. I have moved both units into the garage and purchased a good old standard set of machines and have had no problems since.The dishwasher.... oh man... this thing... I have spent more on repairs and replacement parts than the cost since the day the warranty expired. First the control board went out 2 times in 2 months of being home. Then, came out to a flooded kitchen 3 times in 2 yrs. This was from a faulty regulator in the dishwasher that allowed the water to flow to the drain in sink. With all of these great features in the dishwasher.... My dishes were constantly covered in dried soap spots using the recommended dish soap. I had a plumber come out to see if maybe the water pressure was too low to rinse and he actually had to back it off. The dishwasher gets the least amount of use... Already the racks have begun to corrode and rust through the coating even though it is rarely used.All in all with everything said and done.... the quality of these expensive appliances has been well below standards. Customer service I did not like as once the warranty is expired they practically disown their product and recommend local service and repair shops or retailers. The previous appliances were GE and Whirlpool that were 30+ yrs old when I got the house. Never an issue and they worked just fine. I know that LG will not be getting anymore money from me as I have become so fed up with the issues and the paranoia of failures from using my LG appliances that I have already decided to replace them all...I have enclosed the most recent pictures of the damage/issues that I could. The refrigerator picture shows the most recent fix and where it had started to melt the housing again. I do not have the old housings but this one was remounted (it gets so hot that it melts the plastic and starts to hang) by the service guy when he replaced the rubber seals about a week ago.The dryer picture is obvious. I have rewired the house long before the new appliances and luckily this 2 times issue did not cause damage to the wire or wall or breaker. The receptacle and cord are what burn up when the heating element first starts to heat up upon starting the cycle. The washer is obvious as this is the only issue for now. 3 yrs of owning this dishwasher and I have literally ran maybe 20 loads of dishes in that time. Again.... I was never home... and holidays are usually spent with family.

I bought an LG Refrig/Freezer side by side unit in 2013. Within four months, the doors stopped sealing causing all food inside to spoil while I was out of town. Not covered by warranty, spent over $200 to have it repaired. Repair seal was no better which resulted in a second spoilage and waste of hundreds of dollars of food. Spent another $200 - all this within a year. I bought LG because they were supposedly good. I have learned the hard way. This is far from the truth. This morning my refrigerator was dead at the age of 31 months. After calling support number I was told to hire a technician. Instead I have emptied it out and am pushing it out to the curb where it belongs - in a trash dump. Bottom line is LG refrigerators are LEMONS. Do yourself a favor and NEVER EVER BUY ONE.

Do not buy any LG products. Worst customer service ever. Lowe’s is awesome but LG is horrible. Delivered oven with missing enamel inside oven. Claimed Lowe’s did it then me when LG discovered it was inside oven and Lowe’s delivered out of box. In the end after more than 14 hours of phone calls to LG when I was lied to, calls not returned and multiple hang ups by their associates, they texted me their rejection to replace. Lowe’s replaced at their cost. Lowe’s gear place but stay away from LG all products. Yes.

Buyer beware! Rust develops in the top housing of LG washers, starting at the bleach dispenser. It does not matter if you use the dispenser or not, rust will eventually develop there, and elsewhere, on the top and lid of the machine. Eventually rust flakes will get in your wash leaving whites dingy. There is no fix for this problem. It is a result of poor craftsmanship. A class action lawsuit was filed and LG won claiming user problem. Odd how the regular use of their product would be a problem that causes rust. Do not take my word for it alone- search “LG washer rust” and read about loads of frustrated consumers with rust problems starting in the bleach dispenser area, in some cases rusting out altogether. Buyer beware!

I bought an LG dishwasher, microwave, refrigerator, clothes washer and dryer for my new home eight years ago. As of today I had to replace the refrigerator, the microwave and I am now on my third dishwasher and now my washing machine died. Service is horrible!!! Response to issues horrible, product reliability is non-existent. I wish there was a way to bring LG to the table to respond to bad product issue. I recommend no one buy their products!

I bought this dishwasher in January 2015 and it has been a nightmare since I have had it. While under warranty LG had 5 different people out to fix it. I have not been able to use this dishwasher more than able to use it. I paid approximately $800.00 for this dishwasher and the one I had when I lived at an apartment was 100x better than this. Didnt clean well... ALWAYS problems with it. LG would not replace, kept fixing issues with it. I had to have the motor replaced, door replaced, dish soap dispenser replaced 2x, steam vent replaced, hoses replaced, seals replaced and it has been a lemon since day one. Again, last night after having yet another repairman out and only repaired about a couple of weeks ago, it breaks again and wont even come on. Seriously, what a piece of junk. Will never purchase another LG product again. Went out this morning and purchased another dishwasher. The LG is now out of warranty. Oh, and also one of the repairman told me that LG should just replace it and guess what, never heard from that repairman again. They said his work was not up to par... Really LG, I think youre not up to par!!!

Ice machine was my favorite. And the storage. Has great room for lots of food. Big freezer. Drawers have great space as well. The temperature gets really for both fridge and freezer. Ive always have loved LG products. I have no negatives to say about all LG products.

Ive had issues with the front loader getting off balanced and causing error messages. The website states to unplug and washer will reset, which seems to work. Now it seems to off balance with every load and I find Im resetting a few times each wash. Not only that, but now my clothes are getting a moldy smell and I am rewashing to get the odor out. Very disappointed in this expensive product. I was thinking of purchasing a refridge from this company, but will look at other brands instead.

We purchased our LG LFX29945ST refrigerator in June of 2014 and started to have major problems in December with the refrigerator compartment freezing food. We had the temperature set at 45 degrees and it was still 30 degrees inside. Called LG for service and got terrible support. We made several calls, got disconnected/hung up on once. The smart diagnosis showed we opened the refrigerator too much (we have a family of 5 so it gets used a lot). They tried to tell us it wasnt level, but the level showed good. Lucky for us we purchased a warranty via Lowes. Lowes sent a service person out and he would sit on hold for 20-30 minutes to talk with an LG tech. Service replaced the whole inside back panel with the air control doors and thermostats along with the control board. This repair caused the refrigerator to not get cold at all. Tech came back out and was told by LG support it was the wrong control board that the LG tech told him to order. Another week later the new control board comes in and its freezing food again (temp between 28-30 degrees). We been unable to use the refrigerator for over two months. Tried to do a review on the LG website and they denied it. I guess that is how they get such good reviews by rejecting the negative ones. I cant believe that I spent over $2,000 dollars on a refrigerator that I cant use for food. At this point the Technician and I are both very frustrated with LG and still trying to resolve the issue. How can a consumer get a bad appliance replaced?

True Balance is HORRIBLE. Just as many other reviewers said, the balancing feature on this machine is a total nightmare. Do NOT buy an LG washing machine. In fact, I am so frustrated, I will never buy LG anything. Ever.

I bought a two drawer LG refrigerator last July and two days ago the freezer stopped freezing and the fridge stopped cooling. I called LG and they said that the earliest a technician could come out to look at it was in 4 days. I kept my cool and told the lady that this is not my problem and that she needed to let me know when the technician would be at my house. We talked for an hour, she kept telling me that the repair persons dont work on the weekend and I explained to her that this is not acceptable and to please call me back to let me know when someone would be at my house to fix the fridge which by the way is under warranty. She hasnt called back. I had to throw out the contents of the freezer and the fridge except for the ketchup.Apparently they have a process to refund damage or soiled goods but I have yet to receive the email from them to fill it out and send it in. I suggested that she call Lowes and have them send me a new fridge as I know they keep inventory in their stores. She seemed confused when I said this and I asked her where she was located. She said in the Philippines. I kept conversing with her and asked her what she would do if it was her family that didnt have a fridge to cool food products. She didnt seem to have an answer. All in all LG stands for Lifes good, well Lifes not so good in my house. I doubt I will buy an LG product ever ever again.

Bought a new floor model LG refrigerator from a local big box store. Got it home. Wouldnt cool. Called LG and after 3 different companies, being stood up by LG factory tech 3 times and 5 actual service calls to the house and 2 1/2 months later still have a nice looking not cooling refrigerator. Waiting on parts to be changed out for the 2nd time. Refuse to replace.

Purchased an LG fridge model LFX29945ST from our local Home Depot. Weve had this fridge for almost 2 yrs now but we have had a number of issues after the first year of owning this POS. First issue is the annoying high pitch noise that comes from the compressor at times. Called Tech support and was told that our Fridge was not leveled and was most likely the cause of the issue. Our fridge is perfectly leveled and our house is only 2 yrs old with a perfectly leveled floor. Second issue is the lower freezer door will not close all the way at times due to ice building up on the tracks for the Freezer Door not allowing the door to seal the Freezer completely. I occasionally have to chip the ice away so the freezer door will close all the way so our food does not thaw out in the freezer. The last and final issue that weve had with this fridge, is at the bottom of the control panel next to the water and ice dispenser one day just started discoloring and peeling and now our fridge looks worse than our previous fridge that was 6 yrs old. I expected better quality for the price and wish I never bought this Fridge at all. DO NOT BUY!!

We purchased an LG front-load washing machine in April. The drain hose became kinked in August so the washer would not drain. Called LG customer service on August 23 to have drain hose replaced. Twelve calls and 3 months later, still not replaced. Get the run-around with each call. Please, if you value your sanity, do not purchase an LG washer.

LG Fridge Compressor dead 5 years after purchase, just after warranty expired. Contact LG support and only get a text link that doesnt work with Android phone..when enter description, which is mandatory, the Submit and Back button disappear, so cant send message. No way to speak to a human. Local repair companies wont work on this model fridge and if they do, it is cheaper to buy a new one. LG phone that is 2-3 years old is also no longer functioning correctly, battery dead after 30 minutes of surfing, blacks out, and freezes up daily. Im in IT at work so am careful with all electronics. Need a new fridge and phone. Not buying LG anymore! Out over $2,500.00 this month on LG and no customer service seems to be available to speak to. Life is NOT GOOD.:/

Even though it says dont rinse the dishes, just scrape them, this DW doesnt get the job done. Ive tried all kinds of soaps and rinses and I often have to hand scrape food off the plates and from inside glasses. I had a Sears Kenmore for its lifespan and they dont make anything like it. Disappointed, wont buy LG again.

I have Model ldt5665st. It installed easy, looks great. When it works it does an ok job with everything but drying. I did say WHEN it does work. The button panel will stop working. Usually I have to go down, turn off the breaker over night, turn back on in the morning and it will work. I had the install company come out a few times and power is going to it as required. It seems to do this every few months and as soon as I start making appointments it starts working again. Now here I am having to cook more because of the lock down, dishwasher not working and no service calls are being made. This is the 3rd LG Appliance I have bought in 8 years and all of them so far have needed to be replaced far before what I would expect a normal time frame. If you buy one, and they offer an extended warranty, TAKE IT! You will need it.

Ive read plenty of horror stories about LGs microwaves on this website, to include how bad the customer service is. I purchased my LG LMV1683ST /00 over-the-range microwave in 2014 (product was manufactured June 2013). Since then, we have had the control board (LEDs burnt out) and the turntable motor (really bad squeal) replaced (in the first year!), and I just had the control board replaced again, today (when you close the door the internal light turns on, and turntable spins, even though I didnt command them to). I was able to get the warranty work done by contacting Lowes (where it was purchased), and they sent out repairmen in a timely manner. For the latest repair, I had to contact LG directly. After reading reviews of other peoples experiences dealing with customer service, I decided not to deal with them, and instead, requested to be immediately transferred to a supervisor. I explained (in a calm, not demanding manner) how this unit has already had 2 repairs, and now needs another one. He understood my concerns, and setup an appointment for a repairman to come out, at no charge. I stated that I thought the issue was the control board again. The repairman came today (LG repairman), was very personable, and had a new control board in hand. Microwave was repaired in 10 minutes, and were back up and running. In summary, the customer service experience was good (because I spoke directly with a supervisor), but the quality of the product is substandard. Lets see how long it takes for something else to fail.

Purchased LG front load washer model WM2301HW 01/03/2011. Could not get thru cycle without repeated UE error codes, drum not spinning & water leaking all over. 2015 tech replaced board control and other parts. Now I have the exact problem as before. Machine is JUNK. This weekend had to purchase a new washer because warranties much less good customer service or products to say the very least do not mean anything to LG. Out of curiosity checked reviews for LG front load washer & what do you know... Hundreds of other innocent consumers has had to put up with the same abuse from your LG company. We need to all band together and fight the unjustified ethics of LG. Ive contacted an attorney; well see what happens. P.S... and YES the clothes & washer do stink just like LG company. To the couple of reviews who said their clothes do not smell... You had better get your smeller fixed!!

We purchased an LG high-efficiency washer several years ago and have had the same problems described by others. The washing machine smells of mildew often and I tried to control it by running empty cycles with bleach and also empty baking soda loads. The baking soda sometimes does not completely come out of the detergent drawer and we then have to do another rinse cycle. Another problem is it stains on our clothes. They appear randomly and we are unable to remove them. It has been very expensive and time-consuming to run extra empty loads to try and keep the washer clean, get rid of the smell and hopefully get rid of whatever is causing the stains. The biggest expense for us has been the ruined clothes. This is a never-ending problem and the only solution is purchasing a new washer that works properly! This LG has been an incredible money pit and disappointment!

Used broiler one time. Noticed the knobs looked as if they were melting. Called customer service. I asked if there was a recall. They know, they said they were sending a set of new knobs at no charge. Called over a week later. They said it was denied. I did not receive a reject letter or call from LG. Filed a complaint with them on the phone. Receive a complaint number. Filed another complaint on line today and on this web site I agree there should be a recall for the stove knobs or a way of fixing the problem.

Installed for less than two weeks, my $2500 refrigerator is nothing more than a kitchen interloper. Came home from work to discover water pouring from the water/ice compartment in the door. Customer service was a joke. The first rep told me he had scheduled my appointment for the following day but when the email arrived it was for a day Id told him I was not home. I insisted on talking to a manager next and she made excuses. Said there were no appointments available but she would email the repair company to call me first thing to try to fit me in. Called the repair company twice the next day and no email from LG. May be sending this one back and getting a Samsung.

TERRIBLE COMPANY. BE AWARE! Technician that came to service my LG washer spend less than 5 minutes at my house. Did not check the washer AT ALL and told me it was the motherboard without any type of diagnostic work. 3 weeks later Im still waiting for service! You call Customer service and they keep switching you from agent to agent after requesting to speak to a manager. I was on hold for an hour! They are extremely rude & basically the worst customer service ever! I want my money back after waiting for almost a month of paying for service (July 7th) & they want to charge $100 for a service call that wasnt! I deserve a FULL REFUND. If I could give them 0 stars I would... DO NOT USE THEM!!

We bought LG top load washer and front dryer as a pair; WT5170HV, 5-2012. The only problems weve had was the washer electronic control board shorted out & now weve noticed rust forming underneath the top rim of the washer. There is a notice about not splashing bleach when adding to the dispenser. We are careful, but apparently it splashes up on the bottom of the lid and around the dispenser when the machine is operating. This is a design flaw and needs to be corrected by LG. This will be the last time I buy LG products unless they show me that they will stand behind their products and fix the design flaws... So be careful when buying appliances and read consumer reports.

I bought my kitchen appliances less than 3 years ago, all LG brand, brand new from Home Depot. My dishwasher has given us some issues over the last year and come to find out the electronics are not covered under the 10 year warranty that is plastered on front of the appliance. No big deal, my husband was able to fix it. However, our refrigerator is a different story. It stopped cooling. We called LG. We waited a week for a repairman who was not qualified to fix refrigerators. He stated, I dont fix refrigerators. I work on washers and dryers. But with the help of the tech support he was able to determine it was the compressor. I was instructed to call LG with a case number and they would send out a qualified person to fix the problem. This was on a Friday. I called back late Monday afternoon to check on the progress and told they still havent found anyone to fix the issue. I was denied the privilege to speak with upper management and sent into the queue so long that it kicked me out. I called back 2 more times with the same result. I called back a 4th time and spoke with a different rep. He continues to tell me more of the same stuff. Not one rep was able to give me a time frame that I would have to wait for a service repair man because the truth is they dont have one in my area. He was unable to give me a number to upper management or connect me with someone higher up. He said when they send customers into the queue to be sent to the next level they keep being kicked back to them. So in other words LG does not back their products nor care about their customersThey believe it is acceptable for a product to last less than 3 years and a customer to be without a refrigerator for 2 weeks with no recourse. May I add this is during the quarantine, so I had more food in the fridge than normal and yes I lost a lot of food. But no worries for LG. They are not worried about the customer. Do NOT buy LG products. I have NEVER been so upset or dissatisfied with a product before. I am 44 years old and this is the first BAD product review I have written on any product.

I purchased my washer 7/17/2014. On or about 3 weeks ago I noticed a little puddle of water on the floor. I didnt think much about it, then the next day I was washing a load of clothes, and the little puddle became a flood. I called Lowes, Moreno Valley, California where I purchased the machine, and told my salesperson what had happened. he stated, Lets just bring out a new one. That sounded like a good idea since the machine was less than 2 months old. Then I was told, We have to have a tech come out and see what the problem is, before we can do an exchange. Ok, well the tech was scheduled for the next week. I work, so I had to arrange for someone to be at my house for the tech. (in the meantime - Lowes did send out a loaner machine, I have to do laundry. So the tech came out, and because the machine was not hooked up, he said he couldnt do anything and Lowes would have to have someone come and put the washer back in the laundry room. I called and spoke with my salesperson. So now they are going to send another tech out and will have their people come and hook up the washer.The men that came out and took the loaner away and put my washer in the laundry room, managed to put a scratch on the front of my washer. The next day the tech arrives, he tells me there is a hole in the pump, and he will have to order the part. I call Lowes, and am once again told that they will send out a loaner until my washer can be repaired, so here it is Friday 3 weeks later, no washer, and told that Lowes will have someone come out and paint the scratch. First the manager said he would knock of 10% of what I paid for the machine. Is he crazy? I had a new machine, looks like a used one. My complaint is with both LG and Lowes. Both places have given me the runaround, and the worst customer service.

I like my LG stove because all of my appliances is LG. I have refrigerator, washer and dryer. Theyre all the right size and fit for my home. The LG range is awesome and easy for my children to use. It cook evenly and plenty of room inside the oven in which I bake a lot. I have had all of my appliances for about 4 yrs or more now without any problems.

We purchased an LG suite of appliances in 2009 from Home Depot. SS French door refrigerator, microwave, upgraded dishwasher and glass cooktop oven. Since that time, we have had 2 service calls on icemaker not working right - need to call again! Dishwasher had 3 calls and it still wont clean. We were reimbursed the cost of it after complaining. Microwave touch panel has had to be replaced and now its a guessing game if you can get cooktop eyes to come on, along with grease in between the two glass windows. Have three boxes of parts here waiting on the guy to come back and replace the touch panel on the oven and the glass. Thank goodness we bought the extended warranty. I am sure we will use it again before it expires in November. Not happy with LG and HD should be embarrassed to sell such inferior products. Next go round will be with neither and its a shame because HD is my local economy booster, but for what we paid, we didnt get what we deserved, which was a quality product that should last for years!

I have owned the LG Inverter direct drive washer and dryer for approx 3 years. I have absolutely hated the washer from almost day 1. The dryer works great no problems. The washer on the other hand I cannot stand. My clothes come out dirtier at times then when they go in at times staining clothes, clothes DO NOT come out clearly not clean. White I have to over bleach and sometimes wrecking the clothes and put them on extra long soaking cycle. I cannot express how much I hate this washer. I would rather go to the laundromat except for the convenience. I wish I would of read the reviews before purchasing. Im glad to see Im not the only one with the same problem - I was beginning to think It was me. When I complained to my husband he just looked at me like I was out of my mind. I washed my bedding this week and put the (clean) or was suppose to be clean back on the bed I pointed how disgusting sheets looked worse than before they were washed. Please save yourself the hassle and HEADACHE - DO NOT PURCHASE the LG TOP LOAD WASHER.

I been having my washing machine for over 5yrs and I love it. This is my second set, my kids and grandchildren, act like Im the laundromat so I do tons of laundry. These washing machines came long way from when I was grown up.

Bought a French door May 2017 from Costco, compressor failure happened after 2 years. After surviving without a fridge for 2 weeks as a family of 5, with 3 young growing boys, the compressor was finally replaced. It was explained that LG built these fridges knowing the compressors were not compatible and that they would fail. That compressor repair last 3 months... I have spoiled food 2 times thanks to this LG nightmare. We finally replaced this fridge after the 2nd failure as we need a dependable fridge. I have submitted for food spoilage reimbursement multiple times but LG is refusing to reimburse me due to the purchase receipt copy provided from Costco doesn’t have the ‘Costco logo’ on it. WTHECK?! We’re now a whirlpool, I will never do business with LG again. Worst experience of my life and I will be pursuing any lawsuit for these defective refrigerators.

We purchased a Kenmore Model 79551833412 side by side refrigerator that was manufactured for Sears by LG. This units compressor failed after 17 months. I came to learn there was a class action lawsuit filed against LG for this same issue which unfortunately was dismissed. Because my mother in law is 88 years old and the estimated cost of repair was nearly the cost of a new refrigerator we chose to purchase her a new refrigerator rather than wait for it to be repaired. Sears says their warranty is only one year but the Sears rep said that the manufacturer provides a longer warranty on the compressor but labor would not be included. I contacted LG to see if they would do anything for us. They said that our recourse was with Sears so they wont stand behind their product. Stay away from LG refrigerators.

This is meant to be in reply to Stella, who HO-DEPOT seems to have turned its back on. I urge you to call your states consumer affairs office, your local TV News Consumer Guy, and most especially, YOUR BANK/CREDIT CARD COMPANY!! Your CC should go to bat for you, and will likely do a charge-back if you think the Lemon Law applies to you, which I agree it does. Theres a thing, a consumer law created for just this kind of situation, that you have the right to expect a product will perform as expected. Yours hasnt, and the store clearly is making sport out of giving you the runaround. I dont care how long it has been, you are owed satisfaction for getting a non-working fridge.Please call your Credit Card Company. Free hint: If your end of the conversation has the word Fraud in it (This feels a lot like Fraud; they took my money and I got nothing in return). Youre not ACCUSING anyone of Fraud, just saying how it makes you feel, get it? They seem real happy if that word in particular enters the conversation. It has happened to me, and it was clear that it needed to be spoken by the person complaining. The truth is, imho, you were defrauded. You deserve a full refund, so you can take your money elsewhere. And dont forget if you purchased any extended warranty, you should get that refunded, too. Just my 2. I am not a lawyer, a consumer advocate or anything. Dont work for the competition, Just want you to get your due. Please dont give up before you get a full refund. (It wouldnt hurt my feelings if you got two or three of your biggest best male friends to accompany you to the store to discuss this with the store manager).

LG has the worst customer service. I just got told by one of their supervisors that it isnt her problem. We paid almost 1800.00 for a side by side (model #LFC25765st100) less than 3 years ago and now we have spent $230.37 to have it fixed and it still does not work. After over 3 weeks without a refrigerator to be treated like dirt by their customer service department isnt sitting well with me. They told us we had to use one of their factory authorized repair companies but when I was speaking to the supervisor she told me that was a lie and I could use whoever I wanted with their approval. They lied about 12 times to me in total and will do nothing to fix my refrigerator except charge me another $400.00. I will be spending half of what the refrigerator cost and it is only 3 years old. I thought LG was a good product but I will never buy another and everyone I know will be told to stay away from them.

Already happened three times. Lots of food lost. I will never purchase an LG product again. The evaporator (the thingy with lots of coils and fins, which is responsible for transferring the coldness from the compressed gas to the surrounding air inside the fridge/freezer) ices up. The evaporator defrost heater is working, yet it does not defrost all the ice, allowing for lots of ice buildup. Apparently LG has issue with the timer controlling the defrost cycle. But the bottom line is that when ice builds up on the evaporator fins, no cooling can be done and the food spoils.To fix the issue you have to take the entire fridge (shelves rails, drawers) and freezer (door, rails, ice maker) apart to gain access to the back covers, remove the back covers and manually defrost using a hair drier to remove all the ice build up. I am now an expert in doing this, and it only takes about half a day. But all the food is already spoiled since there is no warning that the fridge and/or freezer stopped working. :-(Apparently this is a common issue with LG, not only this specific model. Other people also have issues with the drain tube freezing up (the drain tube is supposed to drain the water which the evaporator defrost heater thaws. This cause water to overflow and build at bottom of fridge and/or freezer and leak onto the floor, damaging the floor. Some people jury rigged an copper wire extension from the defrost heater into the drain hole to transfer heat from the heater into the drain hole. LG is aware of these issues and has done nothing to address them.Three recommendations for LG: 1- Engineer a better way to detect that there is ice building up and/or make sure that the defrosting cycle is long and/or frequent enough to defrost the evaporator coils and fins. 2- Have an ALARM whenever the temp inside the fridge and/or the freezer is above the set temperature, to warn against spoiling food.3- LG should engineer something to ensure that the drain holed does not ice up. (a heat transfer copper wire as above or a separate heating element around the drain tube).Even if they do listen, I will never purchase an LG product again. -Avi

Inexpensive, white, large capacity, easy controls. There are lots of options on the washer and drier but as a guy, I like that I dont have to adjust anything to run a load, just power on and start. I have only had mine for 1 year but they work like a champ. LG all the appliances in the house.

After less than a year the display panel on my LG french door refrigerator started to peel up. Called Best Buy whom I purchased it from, they transferred me to LG. This is where the epic disappointment comes in, I understand that things break even though it has been less than 1 year but there is no excuse for the complete lack of help that LG provided.They gave us the run-around, never called the service shop that was supposed to take care of my area, never gave us an RN number, then to top it off they cancelled the repair appointment that we finally got after a million phone calls because there were 2 different phone numbers on the request. They never notified us that they cancelled the appointment so my boyfriend missed a whole day of work waiting for the repair people (who conveniently then couldnt find any of our info). All it would have taken was a phone call to either numbers to straighten it out, btw they said having 2 numbers on the request was fine that they would call both but instead they called neither. I cant believe the level of disorganization and disregard from LG. I will never trust this brand ever again.

I have top load LG smart drum - worst washer ever. UE ERROR CODE unbalanced load. Takes all day to do 2 loads because machine has to be babysat - it continually fills with water to balance load. Also it does not clean clothes well. The technician said it does not clean clothes well because I have well water (it is filtered and very clean water) and said that this washer would not work unless I did very large loads. He said 5 towels at one time not enough. Also LG will not do anything about it unless it is deemed un-repairable. Their technicians are trained with a list of excuses not to deem un-repairable as you can see above. I offer LG the machine back for free if they put it in a LG executives home - to see if they could use it properly. They said no.

So far, so good! This is a great combo and both have sanitizing cycles! It also thinks! Does a great job! High efficiency and senses the amount of items in the tub! It doesnt have the agitator and thats just fine! Blankets, quilts, heavy towels go in without issues. As for the dryer, I have a choice on how to open the loading door! Either to the right? Or towards the floor! From the top of the door, down! Ive heard people criticize LG but Ive never been happier with my Washer and Dryer. I love my LGs!!!!

Our LG refrigerator quit working after only four years. It was diagnosed as a sealed system failure. I noticed many other reviewers have had the same issue. The parts are covered under the warranty, but the labor isnt. $800-$1200 to repair! Model #LFC25776ST needs to be recalled! Were starting over and buying a Whirlpool.

Faulty product and pathetic after sales service by LG Care. The side by side door refrigerator supplied to us has technical fault. There is continuous sweating of water and formation of frost (although the company claims it as Frost Free). No correct solution given either!!!

This is a great machine. Really good. It cleans good but one problem it has the rubber from the front loader starts to smell after one year about.

I purchased this LG washing machine, Model WT1101CW on May 29, 2014, from Best Buy. It was a replacement for my 20+-year-old Sears Kenmore washer. The LG machine does not clean my clothes because I believe, it does not supply enough water. I called LG to complain and was asked if the water supply line was metal or the flexible hose. My reply was metal, so LG told me it may help to replace it with the flexible! LG/Best Buy installed the machine, it is their responsibility to provide the suitable hose. However, was told that they would not pay to replace or reinstall. I was also told I may get more water if I washed everything on the Bulky cycle. Bottom line, my whites are dingy, my wash clothes sour after 2 uses and customer service stinks. DO NOT PURCHASE ANYTHING BRANDED LG.

We purchased all LG products and all of them have not lived up to our standards. The biggest problem is the knobs on the gas stove. The knobs should be ruled as DEFECTIVE and DANGEROUS. In my career I travel quite a bit and even though I have adult kids at home sometimes they do not notice when the gas is on because of the broken knobs. The white plastic on the insides have cracked causing the knobs to just turn but not completely turning the stove off. I have contacted LG and I too have been told to purchase new knobs, however you can purchase the knobs but the problem is still not fixed. I noticed that the new LG stoves have knobs that are very steady. Why not just replace the old knobs with the newer model knobs. I pray that before anything happens like gas explosions, gas leaks etc., they would ruled out that the knobs are defective and update all the former customers with the new knobs. A couple of thousand dollars is better than a couple of million for major lawsuits.

We have had our LG refrigerator for only about six years. In the first 3 months, the refrigerator stopped cooling due to severe ice buildup on all the cooling vents. After several calls (and hours of being on hold) to their customer service department, they finally agreed to give us a replacement. The replacement only lasted another 4-5 months and the refrigerator stopped cooling with exactly the same issue (ice buildup). Again after several calls and hold, the customer service department arranged for a third party service guy to attempt a repair. The service guy could not fix the problem and also cracked a hole at the bottom when trying to scrub ice off the inside surface. He then stated that the fridge will need to be replaced. Nobody called us back for the next 3 weeks and then I had to call the customer service again and this time their rep was extremely rude. She actually hung-up the phone on me. I then wrote a review upon which the manager in Canadian operations contacted us and stepped-in to support. He then found out that the main electronic controller was a faulty design and that he would send an LG service personnel to replace the board. The icing problem was then resolved only to find out two and half years later that the compressor failed. I had to go over the same exercise to get a service personnel to come and replace the compressor. The part was free (10 years warranty on compressor) but I had to pay labour charges. Yesterday my refrigerator broke again and it is the same issue - compressor failure. I am debating with myself, to even attempt to get this fixed again (4 complete failures in 6 years). LG Refrigerator has been my worst investment ever. It was among the most expensive in its category, when I purchased it. I also heard that there is a class action law-suit against them in USA.

LG bottom freezer, freezer stop cooling. LG sent LG service man, needed new compressor. Worked for 2 months. Came out again July, same thing compressor. Repairman has to order another compressor, parts under warranty 90 days. Here it is October 31. Guess what? No parts yet. Maybe December. Coming from South Korea, repairman says probably not! LG almost says go ** yourself!

I purchased an 4.5 cu. ft. Ultra Large Capacity Top Load Washer Featuring Powerful Stain Care Technology Model: WT4870CW in March 2014, in addition to the companion dryer. I purchased this product as reviews had been good, and the price was right. It has been the worst machine I have ever owned. In spite of trying various settings, and contacting the manufacturer, clothes just dont get clean, and even today, linens that I took out had more stains on them than when they went in. The clothes dont agitate, and even if you use a setting that adds more water, the clothes just dont move around. They come out in the same position as when you loaded the machine. Forget using a water-saving setting - the clothes are barely damp. The machine will go off balance if there is anything, even one item, that is of a different weight. It resets itself endlessly. I miss my old Maytag and cant wait for a reason to get rid of the LG Washer. The drier is also a problem, but I guess I can live with wrinkled clothes more than I can with dirty ones. Dont buy an LG.

Wish that I had found this site prior to buying their top loading washer. Bought from Home Depot 4 months ago. Left one day with washer running, when we returned it had stopped with error code, washer had not drained. Looked at error code which said that hose was possibly crimped. Pulled washer away from wall and insured that they was nothing wrong. Called LG and girl had me do the over the phone diagnostics. Bottom line, she said that it needed service and they would schedule in 3-5 business days.Only call we received from them was a company name & phone # left on answering machine, with no further information. Sent a email asking what the hell is this, you are supposed to be scheduling the service, not me. Couple of days later this service company called and left messages on the answering machine, wanted us to call them to schedule a service appointment. I called on Friday afternoon, and they would have a service tech our way on Wed. I inquired what if it needs parts will they be able to repair by Fri. reply: no way as they would have to order parts. I inquired if they provide service after 4:30 pm or on weekends as we were both returning to work next week. She says no; in other words they wanted us to take time off from work to repair a product under warranty. I told her to forget it I would recall LG, which I did and explained to the girl that they needed to find a service company that can accommodate our work scheduled, she said that she would call back for scheduled service in 3-5 business days. Last we have heard from them and Home Depot says we just sold you the washer you, LG delivered it and any issues you have you have to take up with LG. WRONG answer, Bottom line you have three choices: 1) Insure that we receive repair on the existing washer , 2) Come get the washer as you havent been completely paid for it yet and refund what you have been paid, 3) give us a new replacement or once again you dont get the balance. All 3 scenarios is that it is still under warranty and you were paid the money not LG. As it stands, intend to file official complaint with Consumer Protection Agency, Federal Trade Commission & Attorney Generals office if for nothing else other than formal matter of record.

Bought a LG washing machine in December of 2011. In October of 2014 it just died with no warning. It cost $336.31 to fix. I tried to get help from LG with the cost of the repair and they either hang up on you or keep you on hold so long that the call gets lost. Even when you give them the information they ask for, they are still unwilling to help you with the cost of fixing it. They really act like they do not care about the financial burden in the consumer. The main board had to be replaced after less than 3 years. The serial # is 110kwhxax921 and the model # is WT4801CWABW(0). I will never purchase anything LG again.

We went shopping and we liked the LG Refrigerator, and we purchased it a few years ago. I liked the way it was written up and the way it looked. The French doors are my favorite and I’m very happy with the quality of LG. If I had any issues, I called the LG service and the experience was 100% good. I am extremely satisfied with the refrigerator as well as the service. People should go and get them. It was a magnificent experience.

Top of the line LG purchased in Spring 2018. Was expensive. Control panel uses touchpads on hard plastic service which also serves as the door handle. We bought a 2 year extended warranty. The new vertical cracks cover the control touch pads, and will eventually render the dishwasher inoperative. Of course, it is considered normal wear and tear, and not covered by warranty. But, for $240 plus $250 flat rate service charge, I can get it replaced. How long before it cracks again? What a piece of junk. Do not ever buy a dishwasher that has flimsy handles which house the controls....

Do NOT buy any NEW Washing machine with a Load Sensor! It senses the weight of the load and determines what amount of water to add to wash the clothes. Since the Government has to be involved with every aspect of our lives to save energy & conserve water, this device is crap! There is never enough water to wash the clothes and the clothes do NOT come clean. This mandate has sent us back to the early 1900s way of doing laundry with an old wash tub, scrub board & old soap that actually cleans the clothes!!! I cant afford to buy new clothes every month & refuse to wear dirty clothes! Only way around it.... Luckily I have a wash sink next to my washer. As I put clothes into the tub, I run the faucet hose over to the washer & wet the clothes as I put them in the washer. This creates a heavy load & as the sensor weighs the load, it is heavier and adds the right amount of water to wash the clothes!!! I have a glass lid so I can stand there & watch the water level. Unbelievable that the Government tells the Manufacturers how to build a washer with devices we dont need or want!!! Doing laundry for over 45 years, I am bright enough to know a small, medium or large load and able to determine my own water level for the appropriate washing cycle. If you dont have a wash sink, you will have to wash your clothes TWICE! So much for saving water. What morons we have running the United States of America!!

I like that the features are easy to use. The refrigerator helps a lot. It does more than my last one did and is more stable. My whole family loves it and I dont know why I would do if I had the old one still til this day. All features are great and it was within my budget and we really needed it. The last one is just so old and is about to finally break on us but this one isnt and we will have it for at least 6 years. The LG brand is the best refrigerator. I also like Samsung but LG is more popular and has the better reviews and the most likes so I see why people recommend it and Im glad I got it for the family. It was the best decision I ever made for a the best price I could ever get it oils really awesome in my house.

LG WM2301 HW front load washer - Sometimes when washing cloths, mostly sheets and even light loads, the cloths are severely stained with what looks like mud. The tub has a residue of dirt also. This does not happen every time. I even drain the water from the tub like the manual suggests.

I wanted to be fair about my review so I waited until I had it a while. I bought this machine a yr ago and I am very disappointed. In any cycle, theres not enough water to get everything wet, say nothing about rubbing the clothes together. The repairman came out for a repair issue and stated the machine was made to wash ONE set of sheets not two. If I want anything really clean, I have to go to bulky to get enough water to make any soap suds. Most of the time, I can see the blue soap color on some of the clothes.. They dont get wet enough to get the soap off. I will not buy LG anything again.

I purchased a Brand New LG refrigerator in 2015. In June 2020 the refrigerator stopped cooling. My family was on vacation while this happened so we lost everything in the fridge and freezer. I called LG and they dispatched a technician to come out 5 days later. The technician came and verified that it was the compressor and it had to be order. Weeks later they came back with a compressor that didnt work after waiting 3 days for the refrigerator to cool. A few weeks later the technician came back out with another compressor. After 3 days of waiting, the refrigerator cooled down which was great BUT the ice maker did not make any ice. The ice maker worked perfectly before the original problem. So when I called the technician back, they came out weeks later and verified that it is the ice maker went bad and verified that the part that is needed is discontinued but they could use a used part to fix the problem for $450 including labor and no warranty.Why would I invest $450 additionally when I spent $2557.00 for a brand new refrigerator in 2015 that barely lasted 5 years and losing all my refrigerated and frozen food during a pandemic. Then I find out that the refrigerator was actually manufactured in 2010 and I over paid as this model was suppose to be discounted. At the end of the day, I was royally screwed and LG doesnt seem to care or attempt to own up to this. This whole process was a big inconvenience to my family as it wasted about 4-5 months and end up with my problem not being resolved.

I have a LG top loader. It is by far the worst washing machine that I ever owned. I swear it takes me all day to do a load of wash because the machine goes off balance unless I stand in front of the washer and move the clothes around to balance them. This is no way to do laundry. So so unhappy.

Bought an LG 30 cu refrigerator in April 2021. In October 2021 the Refrigerator stopped working. This item was purchased at Lowes Moorehead City NC. We still have no resolution to this problem. Problem we lost the electronic receipt. Lowes or LG will not help with this problem. Nightmare we are stuck with a 3,400 $ piece of metal. Stay away from LG refrigerators and Lowes stores!

We bought this refrigerator Dec. 13, 2014 and thankfully purchased a 5-year warranty. It has NEVER WORKED properly. As I write this Im waiting for an appointment to fix the water and ice maker. We never get any ice. This morning the machine has started making a humming noise so I expect it will die soon so I called again to get someone out to fix this thing.

First Id like to say that I am not a person often motivated to write reviews. I dont rush to review items that just meet my expectations. Youll only find a review from me if something is extremely worthwhile or, as in this case, seriously flawed. We purchased our brand new LG top-loading washing machine from Lowes in December 2013 for almost $700. For the first four months I was in love with it. Then I inadvertently pushed the stop button instead of the pause button when the load I was washing became unbalanced. Since the load had reached the Rinse stage, I thought Id just select the special option for Rinse/Spin. From that moment until just last week, Ive had nothing but trouble from it, related to being out of balance. After stopping it and restarting, the machine filled several times with water that almost overflowed the tub. I had to keep pausing and stopping it to keep it from continuing to fill. From then on, every load I washed had to be redistributed at least twice, most of them four, five, or six times.The straw that broke the camels back came when it took me all day to get one load close to being done. Before the final jingle, I would have to go to work and couldnt finish the load. The next morning I would come in to find the load soured and smelly, so I would start it all over. This went on for 14 days. Finally, Id had enough and called LGs customer service line. The CSR I talked to was condescending and snippy with me. I described the problem, only to be told that, either the installer didnt level the machine properly or SOMEONE (I wonder who she could be talking about?) had done something to the machine to cause it to be unbalanced. After I told her I wasnt stupid and actually did know she was referring to me, in a very rude manner she told me my issues were an installation problem and not covered under warranty. Then, she simply hung up on me. Since LG wouldnt help, I called the number for our extended warranty plan. Thank goodness we have that. The CSR there informed me that, if LG says it is an installation issue, then we wont cover it either. Maybe you should have Lowes come out and level it. My next call was to Lowes, still trusting that it might be, in fact, an installation issue. The original installer showed up in short order, level in hand, to prove that, not only is the machine leveled properly, our floor was absolutely level as well. He suggested that I go to the store and speak to the manager, which I did. Actually, I ended up speaking to an assistant manager, who with a sincere straight face, called the salesman up to the service counter and asked him to call the extended warranty plan for me. The salesman, who was the same man that sold us this machine, repeated what hed said to us when we bought the machine. This is the top rated washing machine in the country. We havent had any complaints at all about them. He did, however, call the warranty plan folks, who now were willing to arrange a service call.Now, out of all of the people we talked to during a two-week period, at no point through all of this did anyone mention that there was a RECALL on this machines controller board due to problems with... Can you guess...the machine continually being out of balance. Of all the negative reviews I had read during these two weeks, I only saw one where the controller board was mentioned. Apparently, no one at any point along the way wants the consumer to know that the machine has a KNOWN, WIDESPREAD, DOCUMENTED PROBLEM THAT RESULTED IN A RECALL. We only found out about the RECALL, because the service company, not wanting to waste their time on two service trips, called ahead to ask what issues we were having with the machine. As soon as my husband described our problems to them, their CSR told him about the RECALL. Said they would have to order the controller board and rescheduled the service call to a date after the part would be in. Their technician came to the service call with the controller board in hand, which apparently was already loaded with updated software. Since having this board installed, I have used my machine heavily all day for the past four days. The only out of balance error Ive seen was for a true out of balance condition where all my small load of clothes had ended up on one side of the tub. As long as this washer continues to operate the way it is now, Im happy to own it. To LG, Lowes, Lowes Extended Warranty and any other company who sells this product without letting their customers know about this issue and the RECALL, I can only say SHAME ON YOU! BE HONEST WITH YOUR CUSTOMERS!! After being treated so dishonestly and shamefully by LG, I will never buy another LG product of any kind, even if I am told it is the top rated product in the country. LG obviously has no intention of standing behind their products when there is something wrong with them. Im also shocked and seriously disappointed with Lowes in whom Ive had so much trust over past years. Apparently their policy is one of loyalty to their manufacturers rather than their customers. Heres a clue, Lowes. Without customers you dont need manufacturers. Im afraid I wont be shopping at Lowes for anything any more. And all of these bad feelings and sentiments could have been avoided simply by being honest with me about the issue and upfront about the RECALL. To all of you consumers who have one of these washers with similar problems, call as soon as possible to wherever you bought it and tell them that you know about the RECALL. Tell them you want it fixed or you want them to come and pick it up. Exchange it for a machine from a company who will stand behind their product to keep it working and their customers happy. Most of all, lets all quit buying products made by companies who dont keep the promises they make to us. If no one buys their products, theyll either have to change their business practices or go under. As for LGs flawed washing machine, it is my intent with this review to alert anyone who owns one about the RECALL. Remember: RECALL RECALL RECALL RECALL RECALL RECALL RECALL. Take advantage of the RECALL!

Our compressor and coil failed on our 4 1/2 year old fridge. We bought the fridge from Lowes Canada with a 4 year extended warranty. About 2 years ago the fridge stopped working, all the food spoiled. We called the repair company and they fixed it. Just recently the fridge died. LG said they would send out a repair person in about a week! All the food spoiled. LG said the repair man would call us to schedule when he would be coming. The day before he was supposed to come, LG cancelled our appointment without telling us and said they need the repair man elsewhere and they would reschedule the appointment for TWO weeks later. Who does that to their customers? We called Lowes and freaked out. They sent over another repairman who said the compressor and coil were pooched. 3 weeks we waited for him to come back to fix it. In the mean time we purchased another fridge to put in the basement so we could get back to normality (not LG Brand). The fridge is fixed with new compressor and coil but the compressor will not stop running. LG and Lowes have both washed their hands and said there is nothing else they can do! I’ll I can hear in my house I’d the constant hum of the fridge all the time. I have never had such a bad experience with LG and Lowes Canada in my life. Too many apologies and no action. Talk is cheap! Stand behind what you build and stand behind what you sell. I am a small business owner and would never treat my customer that way. Brutal. Thinking about legal action to hold these companies accountable.

Bought a top of the line LG washer. Washes regular loads of clothing well -- HOWEVER -- do NOT plan to wash sheets or mattress pads! No matter how I balanced the load, the machine cannot get through the spin cycle. This morning, I have taken some out (that didnt help) -- added the removed blanket back (that didnt work - no matter how I repositioned the items) -- put the first piece back and added additional sheets, hoping that would enable the machine to spin (nope - still wont spin!) I replaced my older Maytag front loader with this LG one and am SOOOO sorry we did! Please pay attention to the other reviewers advising against purchasing one of these LG washing machines! They are not exaggerating! This is a nightmare! LG serviceman could not help -- told me to only place items that fill the washer 2/3s full. Doing with this with bedding only makes the unbalance worse. Not sure what Im going to do with the wet mess I have in my laundry room at this point! YOUVE BEEN WARNED!

Have an LG French Door Refrigerator. After 18 mo. the compressor died. It took LG 6 weeks to figure out that they could not find an LG certified repair technician in our area. They refused to tell us how they would respond, and then gave us a refund, but refused to repair/replace the unit. They do not answer calls/faxes, and do not seem to care about their customers. I spent a total of over 20 hours on calls/emails/faxes. Every call involved 15-35 minutes on hold before getting to a live person. They kept passing me from one department to another. Totally frustrating experience. Would never buy LG again.

10 year motor warranty is useless to me/read the fine print. I have an expensive top load direct drive LG washer that was 3 years old when the machine broke. I called LG and they gave me the name of a company to do a diagnostic. That company came out and determined that the motor shaft was broken. The tech estimated that it would cost close to $900 to fix. (Could buy a new washer for that) Thinking that being absurd, I called LG back and they told me that the part was covered but not the labor. The labor is covered for only a YEAR.They further told me that the guy that they recommended price was way too high. They gave me another number and I called that number only to find out that the company will only service items underparts and labor! Heres the ridiculous part. I cant find anyone willing to do a service call when just the part is under warranty. So after 3 years with an expensive washer it is looking like my only choice is to buy a new washer. LG has been of zero help. I will NEVER buy another LG washer again. It is a total joke dealing with their unknowledgeable customer service.

I purchased the LG LFX31925SW/04 in May of 2013. Within a very short period of time the compressor went and it stopped cooling. The part was replaced and covered by warranty. The ice maker had problems freezing up from the very get-go. I just learned to take a spoon and open the compartment in the door to break it up. The door must not keep it cool enough to remain frozen. There are only two of us who live in this house so its not being opened and closed frequently. At about year 2 1/2 the area under directly the ice make maker started rusting and became very unsightly. My husband tried to fix it and of course you can not get a professional finish at home. I called the warranty dept. of LG and they informed me it was not covered under warranty because its considered cosmetic! I would not agree, given that the poor design it what is causing this issue. The metal obviously on the front of the fridge is not rust resistant. It now looks like it came from the local thrift shop. We live in an air-conditioned home with low humidity. UGH! The refrigerator door on the right side is now not closing and it must be another design flaw because it is mentioned repeatedly online as an issue. The cost of the French door refrigerator was $2400. And that was 5 years ago. I bought the microwave and the dishwasher at the same time. They have functioned ok, but I would never buy LG again given my experience with the product and the customer service!

2 year old machine rusting all along the join at the bottom of machine. When complained and sent photos told rusting around dispenser not covered as powder it is corrosive. It wasnt anywhere near the dispenser. That said, your product is not fit for purpose then, its washing machine it has washing powder in it!. Now we are told it is poor maintenance on our part and not under warranty. Quality brand? I dont think so. Your attitude to customer complaints is to first blame it on the customer. Your product is not fit for purpose, if it rusts that early its a washing machine.

My husband and I purchased an LG Refrigerator, model number LFC23760ST. It was delivered on 6/17/2009. About 1 month later, we experienced getting shocked while reaching for food items while holding on to the door. We called LG, and they told us to call an authorized repair agency and gave us 2 names. We called both of those companies and neither would come to look at our appliance. They said that LG doesnt pay them. We called LG. They told my husband that it must be a problem with the house and not the refrigerator. My husband talked to them on many more occasions, and they said that they would send someone, but no one ever came. Now, the refrigerator completely went out. On October 12th 2011, we called LG. They gave us the same name (1 now) of an authorized repair agency. We called them and they do not come to our area. So, apparently, we never have had any warranty on this product. We did get Sears appliance repair to come out. It turns out to be a blown fuse that is soldered to a control panel. So, $369.00 later and another week without a refrigerator (to order the part), did the short causing us to be shocked cause the fuse to go out? When the repair gets made, will we still get shocked? Why is LG not more concerned about my well-being and that of husbands, and should there be death or serious injury before they will show care at all? Or maybe, the only time they will care is if they are sued and it hurts their pocket book? It has hurt mine both in repairs and loss of groceries. I dont know if anything can be done about this situation but I will never purchase another LG product, and I will tell as many people who will listen not to do so as well. Always remember, if you have a warranty repair on an LG product, no one will come!

Wave top load washer - When I first got the washing machine it bounced all over the place so the LG tech said it needed a level platform. Got it a level platform then the recall came since then. Every load gives a UE code and keeps putting water in and trying to run through so this is not efficient at all. Its using more water than the old machines. The bleach holder is rusting out but cant be fixed because LG says thats cosmetic. I believe thats poor quality when so many people have this problem almost 2000 for washer and dryer and I would truly love to get my old machines back, ugly, mismatched, but worked much better and my clothes didnt stink.

LG washer front loader worst washer I ever own. We bought this washer 3 years ago for $1200 plus insurance for 3 years. And all those years I cried about wasting my hard working money on such a horrible washer! I have 6 kids, so we bought the biggest and the nicest washer. Called the service on it many times, but they all say that its supposed be this way. The washer doesnt use much water and clothes comes out smelly and sometimes dry in some areas. Plus the hot water option never actually gives the hot water. It gives only warm water... Please be aware and never ever buy from LG.

We bought an LG LFX319255/05 about 4 years ago. It stopped working. Had repairman come out. Compressor is bad (400). Covered. New a new mother board that is compatible with new compressor (400) not covered. Labor (400) not covered. 848.00 total with tax. The refrigerator cost 2,600! It also has started to pit/ rust on the door. Not happy at all. Would definitely not recommend LG ever again. The sad thing is several friends have bought one based on our recommendation.

Now seven year old bottom freezer refrigerator, freezer has ice accumulation build up on back wall intermittently, then ice cream becomes soft serve off and on. Called--not helpful, told to turn off and defrost. Just lost food again. I think seal isnt good on swing door model. I hate this refrigerator and will never buy LG products again.

As others have stated, DO NOT purchase an LG machine! This is literally the worst appliance I have ever owned. The second worst would be the dryer. Clothes are literally shredded, never clean, frequently takes all day to do a load of clothes. LG customer service acts like you dont know how to do laundry. Ive been doing laundry for almost 30 years and never had a problem until their machines. I will never purchase another LG product in my lifetime. I would pay twice the price for any other brand. I have included pictures of what this machine did to my favorite quilt. The rust spots you see in the pictures were from the machine. They were not on the quilt before I put it in the washer. It literally just destroyed the quilt.

LG top load washer model WT1101CW purchased from Home Depot March 2014. Washer frequently does not get even barely dirty clothes clean; sometimes it appears that parts of clothes never even got wet during the wash! Extremely disappointed in this washer.

Can someone tell me why the clothes after they are washed are not clean. I have had this machine for less than 2 weeks and not happy with how clothes come out still dirty. Was told by salesman that this was the best machine on the market... My old machine cleaned clothes better and faster than this high tech machine.

Think twice before buying a washing machine or any LG product!!! I got this machine back in the summer of 2011. It seemed to be a great product and you had the ability to washing extremely large loads of laundry at a time. But once something goes wrong then you are in trouble! The washing machine began throwing an error code nonstop during a laundry cycle which made doing a single load of laundry next to impossible. It would take me 3-4 hours to do ONE SINGLE LOAD due to the error code. It constantly kept refilling the tub with water and attempting to continue the cycle then it would knock itself off balance and start all over again. Finally I had enough and called LG to see what the issue was. Talk about an awful customer service. I could barely understand the person and finally was able to get that there was a recall which was a software update from what the person had said and that they would contact a technician around my area to come service the machine (do the software update). That was fine by me and so I waited around to hear from the technician. A few days later I got a call from the technician in my area and they said that LG had contacted them and once they received the part they would come out and fix it. How in the world I went from needing a software update to ordered a part when no one had even come and looked at the washer was beyond me but I simply said ok and went about my day. Here is when my nightmare with LG really began. The part apparently was on back order and they told me after going a month without being able to use the machine that the part would be in within the next few weeks. After the date they had given me was passed I decided to call them back to find out what in the world was going on which they would only reply saying that the part wouldnt be in until the end of the next month. Im sorry but I cant go without a washing machine for over a month and they wanted me to go without one for over 2 months?!! To make this story short after getting absolutely nowhere with their terrible customer service I ended up making a phone call to Sears who did have the part and sent it out to me that same day. I got the part and was able to get my washer fixed (hopefully for good fingers crossed). LG was not pleased that I got the part from another source and tried to convince me to cancel the order by stating that it could be the wrong part even though it was the same part that they claimed was the issue for the machine not working in the first place. Since I refused to cancel the order and wait on them to decide when they wanted to ship the part out, they refused to reimburse me for the part and were very rude. Please do some research before deciding on purchasing ANY PRODUCT from LG. I have dealt with plenty of customer service centers and this is by far the worst service center ever! The people you get connected to are nothing but rude and not one bit helpful if you have an issue with a product (especially washing machines!). They should really change their slogan from Lifes Good to Lifes Greedy because that is exactly what this company is! This washing machine is total junk and I ended up spending a lot of money (on top of the cost of the washing machine) to fix this piece of crap that is truly not all that old. The parts for this machine are apparently always on back order and next to impossible to get to fix these junky products. I have had multiple places tell me that they no longer service LG appliances because it is too difficult to get the parts to work on them and that LG is a difficult company to work with and I sure learned my lesson after having to deal with them multiple times! They do not care about their customers like they claim and have no problem making junky appliances and putting ridiculous price tags on them. I wish that I would have did even a quick search about the products before I had purchased this machine but I now know for future reference and will not be making the same mistake again. I recommend buying a different brand and staying away from LG!!! It will save you money and stress I promise!!!

This the worst dryer I have ever had! Wish I had never bought it. It started having problems immediately shutting off 5 minutes or less as soon as started with smaller and larger loads even with normal loads sometimes on every cycle except speed cycle which is the only cycle that you can adjust the time and temp on. I called LG and they conned me into thinking it was ok by doing some bogus test over the phone. The dry sensor is in the lint filter which is so narrow there is no way to clean it properly, it gets clogged easily so the sensor can’t tell if clothes are dry or wet and she told me that it was a problem anyway with larger or smaller loads, wtf? My sensor was not even dirty then. I have tried cleaning the filter case and it is impossible, it is too narrow to get my small hands in and too narrow for any of the numerous vacuum attachments I have tried. This is the worst design I have ever seen in my life!!!!I called for service finally with an extended plan with PC Richard and they were terrible.. Poop had gotten in the dryer and was in the filter case and he refused to remove the whole thing or even show me how to do it. He stuck a brush in and then turned it on and huge amounts of stuff went into the exit pipe, but it is still full of gunk and lint. He was not able to clean it properly with a brush either or just couldn’t be bothered.I wish I had returned immediately and bought a Speed Queen which will be my next dryer. I will never buy an LG product ever again and I may not purchase at PC Richard again either. Neither is helping at all yet with this situation. LG offered to send their own tech out after I demanded to speak with a supervisor, but she said I would be charged if they determined it was not a mechanical, etc. issue. Well, guess what, it IS a mechanical issue because of your crappy design. This is a terrible design flaw and the company does not stand behind their product and now apparently neither does PC Richard who we have purchased everything from for years.

I have the 4 French door model LMXS30776S I bought it Nov. 2014... It was delivered late Jan 2015. This Jan 2017 it stopped cooling... Home Depot sent a repair man (I bought 5 year extended warranty). He said the compressor went bad and LG had to repair... Since then. LG repair person has the first call replaced the compressor... Still didnt work. The second visit fixed a leak and installed a new PCB board. That was on 2-17-17. Guess what 3 days later still not fixed... This is the worst product I ever purchased and at almost $3000 dollars. It will be the last LG I will ever buy.

We had bought a semi-automatic washing machine (model no. LG-P9545R3S; serial no. 112NWGN036175) on 20/1/2012 from your distributor M/S Electro World at Chawlas Main Bazar, Paonta Sahib, Distt. Sirmour, Himachal Pradesh, 173025, India. We were delivered a faulty machine for which we had repeatedly contacted your distributor. We had also lodged a complaint with your customer care on 14/02/2012 for replacement of the machine, but all in vain. Nothing happened till date.

I purchased an LG Washer and Dryer a year ago. After reading all the complaints, I think I am lucky. I just hope I dont experience the problems others have. My problem is cosmetic. l love the washer but the lip on the washer is disintegrating. I contacted LG with pictures and was told that the product was not defective. They blamed it on customer abuse.

My LG French door side by side icemaker has quit several times. We have turned it off for a few days and turned it back on. Sometimes, it works again for a week or two then it quits making ice. It will still distill water but no ice. I paid a lot of money for this fridge and now I see a lot of icemaker problems. They should recall their products. We are still paying for this from Home Depot. Also, water filters cost $50 and are only available from selected stores!

For the past hour I have been reading about unsatisfied customers with the same problems with the linear compressor. Since 2011, we also have lost numerous total food items, ice maker freezing up and plugging the chute, water dripping from the dispensers and the control panel peeling as well as the load and vibrating compressor noise. I eventually removed the little tray in the dispenser so I could monitor excess water leakage to immediately clean up. Also with the control panel peeling with possible water seepage, now some of the functions on the control panel no longer work.Two other family member also purchased this same model at the same time not knowing all these eventful problems. We all have experience the same problems. Removing all the food contents and unplugging the refrigerator 2-3 times a year seems ridiculous and also trying to remove the frozen water buildup that plugs up the ice dispenser is a pain.I see the same over and over form response from LG which tells customers to contact them, but I have not read if any of these hundreds (maybe thousands) have had any resolution. I know there was a Class Action Suit and Settlement Clark v. LG Electronics USA, Inc. Case No:3:13-cv-0485-JMJMA for models sold before January 2014. Why hasnt LG been made responsible to rectify this compressor problem. I too will never buy nor recommend an LG Refrigerator to anyone.

Have a LG refrigerator one year old and the shelves are already broken - it will be a year old this May. There is a bad smell coming from the back of the refrigerator like a dead animal. Called LG and they did send the shelf but they would not take off the smell - they are telling us its the filter inside of the refrigerator and it is not covered. If this is something I can not get to myself it should be covered. I am telling you do not buy a LG. I had a dishwasher a few years ago and it only lasted two years. I should have learned my lesson. Please do not make a mistake. Do not Buy.

The LG gas dryer that I purchased from Best Buy on 11/26/2011 and didnt receive until 12/1/2011, has been out of service since 4/3/2012, because the dryer is not igniting. I called Best Buy and because I didnt purchase their black tie warranty and it has been past their 30 day exchange period, Best Buy will not exchange my dryer. I called LG. They referred me to A-Reliable Appliance Service out of Chattanooga, TN. I called A-Reliable (what a joke) on 4/3/12, scheduled appointment for 4/5/12 and they ended up coming on 4/4/12 to see what was wrong with my dryer. A-Reliable ordered parts and replaced on 4/10/12. I work Mon-Fri 8-5, 30 minutes from home. I have to arrange for someone to meet them at my home for repairs. My mother-in-law met the service tech for them to repair my dryer. The service tech replaced sensor and thermostat valve, the dryer was still not heating after 15 min. of running and the tech left my home without dryer working saying that it was fixed. Im no genius but I can figure out that if a gas dryer is not hot after 15 min. of running, that obviously its not fixed. I called A-Reliable on 4/11/12. I was advised by Larry that his service tech was going back and forth with LG trying to figure out what is wrong with my dryer. I called Larry on 4/12/12, still same response. I called Larry on 4/13/12, still same response. I called LG. I was advised that A-Reliable Service had not been in contact with them since 4/10/12. I was told that they were supposed to have replaced an electronic control panel which was not done by A-Reliable. I asked about the manufacturers exchange and was informed that the service provider had to do what they were informed to do before that would even be considered. A-Reliable was to call me on 4/16/12, to advise when they would be out to fix my dryer. Guess what, no call. I gave them benefit of the doubt. I called Larry at A-Reliable on 4/17/12. Part was still not in, it should be there today. They will call me back to let me know, no call. Morning of 4/18/12, I called Larry at A-Reliable and part still not in should be there today. I called LG customer service and spoke with a representative. They called Larry at A-Reliable Appliance Service and found out that the part has not even been ordered. I have been lied to by Larry at A-Reliable Appliance Service since 4/11/12. This is ridiculous. A-Reliable is causing LG to lose customers because of the simple fact that they are not responsible or knowledgeable in repairing appliances. I filed a formal complaint with LG. I spoke with an executive service representative to advise the situation. She advises me that she will address this problem and get back with me and resolve the problem with the dryer that is not working!

I purchase my old LG Microwave Oven Model MVI680ST at Home Depot 2 years ago. The door handle broke. The frame is falling apart in pieces. Have pictures and I immediately contacted LG Customer Support. A representative named Mike was very nice but hes just following orders from chief of command. He said I should contact a service place to have this fixed because its over a year old of purchase so no warranty. He gave me Ref# ** and case would be submitted to tech. Im completely unsatisfied after my experience and my neighbor too with her refrigerator she purchase within 9 months started giving her problems. Why would I buy another LG product? LG does not stand behind their warranty! DO NOT buy any LG product! They simply want your $ and they do not care about customer satisfaction!!! After this experience will go back to appliances GE, Whirlpool, Frigidaire.

Error message read - ER/1F on our LG refrigerator (model LFX31925ST) exactly 1 year and 1 month (1 year warranty) after we purchased it. We unplugged unit, then plugged it back in and the message went away. Freezer food was slightly thawing and ice maker wouldnt work. Everything would be fine for a couple months, then same ordeal. 2 years after purchase, we were issued a one time extended courtesy warranty and our local repairman replaced the grill assembly fan. Now we have an annoying, vibrating, noise. We just cant win with this poor purchase ($2200). WILL NEVER RECOMMEND AN LG REFRIGERATOR. We are currently registered in the class action suit.

Purchased this refrigerator with high hopes due to the design and features but thats where it stopped. We have had numerous service issues about cooling and freezing over past 2 years and now they cannot repair. After calling for supervisor he tells me 2-3 more weeks for an approval to replace...we have been without this appliance working for 11 weeks with 8 repair visits. I will never buy anything LG builds ever again, horrible experience.

I have not had any problems with this unit. It cleans well, is not as noisy as my previous Sears unit, and offers a short clean cycle when I dont have a full load to wash. Saves us on costs and time.

After less than 3 yrs. the Sears Kenmore Elite died and we lost over $400.00 in food. It took 6 weeks to even get a repair man to service it with new parts from LG. 3 days later it died again now it is taking another 2 weeks to have someone look at it again. Life is not good. I will never buy another product that is made by LG. I had to buy another fridge while this one is in my kitchen taking up space.

LGs 2 year old dishwasher nearly burned my house down then they quietly closed 6 cases I opened with 6 representatives to discuss the matter along with the damage their dangerous equipment caused. On the 6th attempt, I asked the representative if it was normal for the previous 5 cases to automatically be closed without any communications, she confirmed it was very odd and she never saw that happen before (all calls were recorded). Additionally, both racks rusted through after 2 years of use. LG agreed to send replacement racks since it was under warranty but they were never delivered. The LG dishwasher also created water damage under the counter, which resulted in a 6 crack under the counter.The root cause was the result of extremely poor engineering by LG. 1) Poorly designed seal which didnt use common design engineering knowledge, 2) an extremely poorly designed latch design, which places a hole in the latch an inch away from the poorly designed seal. The major safety hazard here is that the hole in the latch provides a direct path to the electrical switches in the door latch assembly. These issues are further discussed below.I originally provided LG with a video showing how their dishwasher shorted and burned at the LG dishwasher door latch switch. I discovered the melted door latch assembly and exposed shorted wires because the dishwasher smelled like it was burning. They clearly have design and quality issues. The risk is too high to ever consider an LG appliance again. I also have a 6 month old LG refrigerator and the compressor is occasionally making loud noises... more quality issues with another LG appliance. I also had the V20 for two years. It was a horrible phone. LG provided infrequent updates. So glad I returned to Samsung with the Note 9 and now the Note 20 Ultra... anyways...Here is the video showing the charred and melted door latch after it nearly burned my house down. I also included a second video to diagnose the issue, since there was no longer power to the unit. **. I bought their control board (potted PCBA) for about $200 and a door latch assembly with the correct switches. After installing the new board and latch assembly, I learned that the dishwasher seal suffered from excessive compression set due to a poor mechanical design by LG. Compression set is when the rubber remains compressed and doesnt return to its original shape. This typically occurs when rubber is compressed at more than 50%. The problem can be easily avoided by limiting seal compression to a maximum of 50%. This is basic design engineering knowledge but apparently, LG failed with that very trivial design requirement.In addition to a poorly designed seal, it turns out that my house almost burned down because of a really, really bad LG latch design where the latch opening created direct access to the electrical switches. This is a major safety hazard because the seal preventing water from leaking is about an inch away from the switches; this creates a direct path from the seal to the switches. Water was leaking through the top of the seal and directly through the latch assembly and into the switches. The distance from the seal to the switches is about 1-2 inches so if it leaks, it can cause a fire. The same issue was going to happen again if I continued using the dishwasher. At this point, its clear there is a safety hazard. I will likely start connecting with class action law firms to take further action, since LG continues to quietly close all cases I opened to discuss the matter.It is incredibly alarming that LG would learn of this information and choose to quietly silent my cases. It seems like LG doesnt care about the safety of their customers since they have not responded to my very troubling concerns. Im sure this will elicit a canned response from LG and a request to settle it privately. However, it is troubling that they wouldnt want to make this issue well-known and have a safety recall. My house almost burned down and they quietly closed 6 cases I opened. LGs behavior is beyond unethical. Its also beyond negligent. It seems like it approaches criminal. I can only imagine what other safety hazards they are covering up.There are so many horrible reviews and stories from so many people about LG. I had a bad experience with them last year, which led to me buying another refrigerator after less than 2 years of having the new refrigerator... which also has problems. At this point, maybe I should notify the major retailers of the need to have a safety recall. They may not care about their customers, but they will care about the cost and brand issues associated with a major safety recall... especially when they tried covering it up.

This refrigerator (French Door Model LFX21960ST) is only about 3 years old. The first year we had to call out the repairmen because, evidently, the light was not going out when the door was closed. This is difficult for me to know since I rarely spend time inside the unit with the door closed. As a result, the bulb burned, melted and fused the carriage to the top of the fridge. It was still under warranty so it was fixed, though I had to take off work to wait for service. Now the display shows ‘Error’ which means, according to the LG site, repair must be called again! I have never had a refrigerator that needed service much less one needing major work within two years.

In just 5 months my LG 471 liter refrigerator has stopped cooling. The technician have come twice and are still trying to figure out the problem and its my 4 day without refrigerator plus they are not fully equipped. I am having the worst experience ever and highly disappointed with such a expensive product. All my food items have been spoiled. When the product was delivered that time too there some damage in the handle. We never expected breaking down of such a expensive product merely in 5 months.

I purchased LG Dryer from Home Depots stackable option package, yet when service needed on dryer, LG stated that I needed to unstack. Their representatives installed when we purchased, why would I need to unstack. What you pay for is not what you get from the LG product or from the LG Company. They should stand behind what they sell. I wish I had never ever purchased this product. To anyone considering purchasing, I hope youll look at the reviews. Do not buy and do not waste your money or time on this product. Look elsewhere for a quality product. I have purchased many items from Home Depot. They need to reconsider offering the LG product in their store. Reputation of products sold by Home Depot is important to customers like myself. Sure its a LG product, but I bought it from Home Depot. Who gets the bad reputation? They both do, LG and Home Depot.

We purchased an LG French Door, bottom freezer and all the other LG matching products in advance of moving into our new home. Refrigerator, Double Oven, Cooktop, Dishwasher and Microwave. This last Fathers Day the refrigerator did a meltdown during the festivities. By the time dinner was over, so was the refrigeration abilities of a 2 year old $2500.00 appliance. We had purchased a 5 year protection plan. We called the Home Depot with all the paperwork, account, model numbers in hand. After the typical automated system trying to get you to do everything on-line we were finally in contact with someone who pretended to be interested. After the painful research in order to verify our warranty, the finger was pointed at LG. During the transfer to LG and pushing all the buttons to get me to the right department, someone eventually picked up the phone and hung up on me. Back to the Home Depot warranty line, wading through their automated phone system and again on line with a human who gave me more information that was neither warranted or needed, told me that LG would have it fixed in 24-48 hours. I was happy for the moment. Finally, again through the automated System and long wait “because of the virus” I got to speak to someone who again had to verify the existence of our warranty. Oh boy, this is how I wanted to spend my life! I explained, the purchase, warranty, model number, code inside the door, yes it was plugged in, yes the light came on, yes the ice maker had no ice, no there was no cold air when I opened the doors and no the water dispenser was not providing cold water. Yes it was really broken.Three days later, an appliance center 50 miles away called in a very non-English speaking voice called me to confirm that I “had a refrigerator LG that is not working and can be repaired” Yes she did say “refrigerator LG”, if I set an appointment and paid for the repair at the time of service and would have to call LG for reimbursement after the repair. This offer and the person didn’t sound like a viable and credible situation. I asked if they were following up on my Home Depot Claim... no answer.I called Home Depot, went through the automated system again and they said to stay away from this offer and wait for LG To call. And they were so interested, they assigned a “case manager” to my claim, oh boy. My “case manager” called, we went through the whole story, again, and she assured us that she was “on the case”.Two days passed, the mysterious appliance repair shop left an automation voice mail, “We can fix your refrigerator if you call us and authorize us to order the parts. The parts will take about a week to arrive. We can then set up a service appointment”. We called our “case manager” went though another automated system asking us if we would rather find what we wanted “on-line” waited and finally got a real person. Asked for Ashley to which we got silence and “do you know what department she’s in?” More time another explanation of the story and then finally Ashley’s phone rang, and rang and rang and then Ashley’s electronic explanation of how to use the Internet to get answers and how to leave a message for her and she would call right back. She did, seven hours later. She then came to the realization that we had lost all of our food, drinks, and no refrigerator at all! For the last six days. It’s Friday night, but before she goes home for the weekend she’s going to “send an email to our local Home Depot to see if they can let us borrow a refrigerator on Monday” Assuming that we can easily do without a refrigerator til then. I asked if this week long period was typical of the wait for service? She said “unfortunately this isn’t very long at all, it may take weeks”. Tomorrow, Sunday, will mark the seventh day of eating out, buying bags of ice for the milk and juices and regretting we were so naive to spend more money on a warranty, and NOT to go through the product reviews posted by others.

Updated on 05/02/2021: This is my second review on the same LG electric range. This range has not worked correctly since the first month or two after we bought it! The temperature is NEVER at the correct temperature, the fan never stops blowing even though it’s in regular bake so that every baked good comes out too dark, and the cleaning feature has NEVER worked correctly. I have contacted LG and after them blowing me off the first time, I came here to warn people away from this garbage LG range. LG finally, after contacting me because of my first review, had two different repair companies come to my house.The first company had made seven appointments to attempt to see what was wrong. Four different repairmen came and each one gave us a different story and ordered the wrong parts, resulting in them having to order something else and come at a later date. The second company sent one repairman and he replaced some parts also and it seemed ok, but it’s still all over the place temperature wise and the fan never goes off, still!I do not use the convection setting, the fan should not be burning the tops of my food. This supposed attempt at LG repairing their defective appliance has been going on (this time) since November 2020. As soon as I can afford it, I’m buying a new range and rolling this one down the driveway for the garbage man. People, stay away from LG’s electric ranges, especially this model.Original Review: My LG electric range is only about 18 months old and I really think I wasted my money. I’ve cleaned it a few times a year and all it does is blow all of the dirty stuff onto the door and I always have a layer of black burnt on mess that I have to soak off. The gasket around the door is severely stained from the black gunk that just gets baked on as the oven cleans. I called LG about a year ago and they argued with me and told me to clean the gasket myself when the owner’s manual states not to. When I told the person which page to go to in the manual, they put me on hold forever. When they came back they said they would send out a new gasket that I could install myself. The gasket has yet to arrive, and the promised call-back from a supervisor never happened.Today, I cleaned my oven again and, yep, I’m soaking of the black layer with baking soda and water, the gasket is even more stained now. The oven fan seems to run non-stop, as if it is on convection not regular bake. I’m so disappointed and embarrassed that I proudly announced that I had just bought an LG range in the beginning. How can companies keep their business with such an inadequate level of customer service and defective products? I guess I’ll just be one of the crowd that I didn’t know existed until I searched for possible answers to this defective range’s issues. Never, never, never, again, LG! Keep your junk. My $1000 Whirlpool Gold could run laps around this piece of garbage, I wish I’d never replaced it.

Purchased a side-by-side refrigerator for $1499 from Home Depot in February 2013 and began using it in April, when our house was finished being built. On August 9, 2013, the refrigerator stopped cooling. We called LG and were told that we had to call back 24 hours later to confirm that the problem still existed. We called back after 24 hours to make a repair appointment, but the only places that would service LG in our area were backed up a week each, not because there were few repair places, but because very few places are willing to work on LG. When the repairman came out a week later, he verified that the compressor needed replacement but suggested contacting Home Depot to try get a new refrigerator through them before ordering the part, because once the part is ordered, there would be no chance of having HD help us. A very nice woman at Home Depot then spent the entire day on the phone with LG trying to get a replacement, to no avail. When I called LG back again to order the compressor for repair, I was told that I had to make another diagnostic appt, since the original repairman didnt order the part. I am told it will be 2 more weeks until the refrigerator is fixed. It has been 2 weeks since it has broken. Thats 4 weeks without a fridge. I have called 9 times to LG, 7 times to repair places, spoke to 2 managers at LG executive services (one manager, operator Sherry ID# ** told me that the failure of the compressor is not LGs fault!). In all, this is the worst appliance I have owned and the customer service team is useless. Save yourself the trouble and stress, do not buy an LG appliance.