Love the sensors that are inside to control the cooking of the unit, great for popcorn and re-heating. This microwave has the ability of re-heating a cup of coffee without giving it that burnt taste. We especially like the increased capacity of the inside of the oven itself, and like the way it fits under the cabinet over the stove and is vented to the outside.

I bought a top load LG washer in May of 2014, model WT1101CW, and was very pleased with it. I have three pets and we need to wash large comforters and blankets often; the washing machine did a great job and was easy to use. Then a freak accident occurred within just a couple of months of owning the machine. The washing machine pulled a sheet into the drain at the bottom of the tub and I had to call a technician. Since then, the machine has been operating well until all of a sudden, it stopped two weeks ago and gave me an error message PE. That means the water sensors arent working. I was leaving town and asked my adult daughter to please call and arrange a service call but she said she called the customer service number multiple times and wasnt able to get an appointment set. I called when I returned home and was told that 1) LG couldnt get in touch with four different companies that service their appliances, 2) there are no LG technicians available to help me, 3) that Id have to wait 3-5 days for someone to call me back. I called again today - same story. I told the operator that the wait time for a service call is unacceptable, especially since now were moving in to our third week without a washing machine. I would NOT purchase this machine again. Im sure there are other options out there that clean as well as this one does and are more reliable.

Love my big LG with the freezer in the pullout bottom door. Very handy but it can be troublesome. I dont use the ice maker so I know that’s not the problem. If someone doesnt entirely close the freezer door, frost forms quickly. Once closed, defrosting builds up ice in the bottom and the door becomes almost impossible to close properly and water drips onto the floor in front. The solution is fairly easy. Take out the freezer basket from the main drawer and unplug the fridge. Within about 15 minutes you can pry up at the corner of the ice chunk and lift it out in one big chunk. Put the stuff back together and make sure the door seals properly. Turn it back on and put a note on the door to make sure people close it properly after use.

Still under warranty my refrigerator stopped working after five months. Ive had repair people at my house eight times now in a four month period. Today the repair person walked into my house without knocking or ringing the doorbell. My dog stopped him about 5 feet from the front entrance way. The service call for today was for the repair person to tell me only that the part is on order. Again LG wasted my time. I asked the repair person, Why did you come to my house to tell me this, you couldve called!!! The customer service and the repair people at LG are not trained and do not know how to handle the customers nor does the company know how to stand by their product.I am asking my credit card company to dispute the charge because LG sold me a product that does not work. LG is now lying. Setting appointments without my knowledge. Their documentation is not correct and they say I am canceling my appointment. Executive desk also lies and makes up information and incorrect documentation. One person said that she would send me $150 for my food replacement. Later found out thats no such policy. My refrigerator stopped working December 2016 and it is now beginning of April 2017. My Refrigerator is still broke.

We purchased a 23 cubic foot French door refrigerator. Unfortunately we did not purchase an extended warranty. Within three years, the first problem was the ice maker, which LG repaired at no cost. The second problem came when a handle for a crisper broke off and now the fan motor now sounds like a motor boat. This all happened within three years and when I tried to contact a person of responsibility my emails go unanswered. I feel that this a poorly made product and seek relief and repair.

I have an LG gas dryer, model# DLG2102W, and it leaks gas dangerously in the middle of a cycle. The gas initial comes on and ignites as it should. I recorded and tested this. At first, on a cool machine, the gas valves opens without igniter, causing it let out a lot of gas. This happened after the first 10 minutes. I turned it off, while the machine was already warmed up, I ran a new dry cycle. The gas ignited as it should, but then when it turned off after it reached a certain temperature, the gas valve opened up after a few minutes without the igniter coming on to light the gas. Instead it just spewed a ton of gas out. This is very bad. I reached out to LG and no response yet. Ill be posting the video on youtube. Heres a guy that had the same problem. **

LG french door refrigerator - Less than two years old. Called LG. Not making ice and defrosting. They send out Best Servicers of America. Repair time slot 12-2 pm. Tech showed at 5:30 after reporting that nobody showed. Tech claims bad compressor. This is obviously a scam they tell everyone, he never checked anything but made that assessment. He orders a new compressor. Three weeks no refrigerator. I can clearly hear and feel the compressor running using a Freon leak detector. I have found the problem. It has a gas leak. I believe this is why so many compressor replacements. A Freon leak is serious and no compressor will fix it and they don’t want to replace the entire refrigerator.

I had the refrigerator for approximately without any problems. Style, price and capacity were the primary reasons I chose this particular refrigerator brand. In addition, the refrigerator was an appropriate items for the decor theme in the kitchen. Accessible water and ice from the door of the refrigerator, ample storage space for items placed in the refrigerator, blending of the refrigerator with the kitchen decor, ease of cleaning the inside and exterior surfaces and the quietness in the operation of the mechanical parts represent features I liked about the refrigerator. Shortly thereafter, issues developed with the ice maker that included water dripping from the ice container into the dispensing tray that eventually caused severe damage to the wood floor. In addition, maintaining an appropriate cooling temperature fluctuated, requiring a service technician attention.

We purchased two of these dryers from Durochers in Sylvania Ohio. The experience with Durochers was very bad. The customer service was horrible and they damaged our woodwork and cabinets during install and tried to leave it - when it was repaired it was a botch job. However this review is about the dryer itself. Due to a sensor it constantly turns off and does not leave clothes dry, I have to restart it almost three times to get clothes dry. I have tried every cycle. If you have towels it will take all day. Would not recommend these dryers.

I purchased a bottom freezer LG refrigerator three years ago. I opened the door and discovered there was no power to it. I just had a repairman examine it. It blew a simple fuse, but the fuses are soldered in so it cost me $400 to replace the control panel. Thats one-third the cost of the entire refrigerator. And its only three years old! I was looking at an LG TV, but I have now decided to never again purchase one of their products. My old, no frills Kenmore refrigerator was still going strong after 20 years. I decided to replace it with this one to improve the energy efficiency.

One and done is my motto now when it comes to LG appliances/electronics. This was the first and only time I will ever purchase ANYTHING from this manufacturer. We purchased an LG kitchen suite consisting of a refrigerator, stove, and microwave. All are on the fritz. Over half of the buttons on the microwave do not work which almost makes it unusable; the 1, 2, 3, and more. The vent, power, light and even more. The largest burner on the stove is gone and the refrigerator makes an odd noise (not the icemaker). Weve had the appliances for only about 5 years so no more LG for me. Its just outside the warranty - how convenient for them.

We purchased an LG refrigerator and dishwasher at the same time. Happy with the refrigerator except for a problem with the freezer temperature. Then it started leaking. Had it about 2 years. Called the company who sent a repairman. The part was covered but over $1000 labor. Got a GE for replacement.

I purchased an LG washing machine in 2011. At the time of its purchase, the machine started to produce oil like stains on the clothes. I tried several detergents and purchased several different types of tub cleaners to no avail. After 6 months of repeated stains, I called the Sears technical department to complain about the situation. A technician was sent out to my house to provide preventive maintenance. Upon arrival, I indicated that the machine did not require its yearly maintenance but rather a repair.The technician indicated, after looking at the machine, that he could not detect a deficiency with the machine. He did acknowledge that the stains were coming from the machine. Several calls to the technical department, the customer service department, and an in store visit to Sears to discuss the way forward with an area manager has proven to be futile. I still sit with a machine that produces oil stains on my clothes. I have incurred enormous costs having to throw away clothes because they are no longer fit to wear. I am now considering purchasing another machine, and I have stopped purchasing anything from Sears purely out of principle.

My husband and I are teachers and dont make much to begin with, and we are only paid 10 months out of the year. It is our responsibility to be conservative with our money so we often buy in bulk with coupons. Well, last year after we came home from our vacation (not a glamorous one either) to a very hot refrigerator and $400 worth of food that had gone bad, we called and fought with LG customer service who were very rude to us. They refused to replace the food but because it was less than 6 months old and under warranty, they sent someone to fix the problem. Now this summer, we went away again, and came home to a fridge full of moldy food again and another $300 worth of food. At this point, we cannot afford to replace much of it because we wont see another check until the end of September. We were trying to budget and plan ahead. We paid for the extended warranty from PC Richards who has been wonderful thus far. So, they sent someone out to take a look at it, but we were told that this is just a trait of the LGs which have fans that are known to shut down if the food cabin gets too cold and sometimes there is a glitch where the fan wont turn back on again unless the refrigerator is unplugged then plugged in again. So both my husband and I have been on the phone with LG customer service, and they have been nothing but rude. I was told that it was not in the customer service policy to replace the lost food. When I asked them why they had that policy, the supervisor was unable to tell me. She just said that that was their policy. All I asked was why, but she refused to tell me. If I treated the students and parents in my classroom the way LG treated my husband and me, I would be out of a job.

LG Direct Drive Front Load Washer - This top-of-the-line washer lasted just 4 years and 1 month. Now the bearings have gone bad and the cost of repair is greater than the cost of a new washer. This obviously did not meet the advertised quality!

The top loading LG Smart Drive was purchased when we moved to a new home. We have had nothing but problems ever since. It becomes unbalanced frequently. When it becomes unbalanced, it adds more water in an attempt to swish the clothes to regain balance. Waste!!! This washer is unbalanced more than it is in balance. Sometimes it takes 2 days to wash a load of clothes. Ridiculous. In addition, I am never able to wash a small load - EVER. A small load in this machine is like a free ticket straight to unbalanced status. On top of this fun, my clothes are frequently knotted and twisted so badly that I have to untangle and untie my clothes prior to putting them in the dryer. I WILL NEVER BUY FROM LG AGAIN! EVER!!!

I have always had good experiences with LG products. They are one of my favorite brands. Like that it is stand up side by side. It has water and ice on the door. It also has a light that brightens up the ice and water on the door. If I had to choose something to improve Id want more space inside. I do like the LG refrigerator. Its very nice aesthetically. It keeps the food inside at just the right temperature. I havent had any issues with it.

We did our research years ago and was convinced that LG products were great. I dont care what the pros say on their website. I am here to tell you that I WILL NOT buy another LG product. The washer isnt so bad; only when it says the wash will take 56 minutes - it may be 90 minutes. The dryer is another story. If you are drying something with straps, forget it; it will be ruined. The straps get caught in the vent, twists them and snaps the straps off. Three of wifes items could not be repaired. Then it doesnt dry. When you hit normal (41 minutes and 1/3rd of the time when the vent doesnt twist the clothes), sometimes the clothes will dry and sometimes it wont. I have come to know that reviews may not be accurate. I have been offered money to write a positive review on a car that I test-drove so be wary of reviews by manufacturers.

The knobs of this range are beyond cheap. When using the super burner (right front knob), I turned it to the OFF position. I left the house shortly after and received a call from my family that they smelled gas. Went home of find, that the right front burner in off position did not have a flame, but left the gas on, thus filling my house with gas. When I call LG, they gave me the run around then said, since I purchased it from Best Buy, I had to call them to complain about the knobs. Now for the math, 5 knobs, 3 broke. By the way, one of the knobs that did not break had a metal strip around it, to reinforce the plastic. Husband works in quality and said it would have cost them around $1.00 per knob to put that little piece of metal on each knob. LG stand behind your stuff! And build more durable knobs to start! WILL NEVER BUY LG AGAIN.

I have an LG refrigerator with model # LRSC26923SW that is about 5 years old. The so-called purified water line dispenses water that tastes strongly of mold. It is undrinkable and it assumed a health hazard. The filters have been changed on a regular basis and the water line has been used daily until the taste problem occurred.I have tried changing filters and flushing the line but to no avail. LG referred me to an authorized repair service, and I was told that it was a poorly designed system, and I would need to replace the entire door at a huge expense that is not covered by the warranty. In addition to the ice maker going out after 1 year and having to be replaced, I also had major problems with my LG washing machine. I will never buy one of their appliances again.

I purchased a LG refrigerator 2 months ago and it already stopped working. Ice maker is not working, inside is at room temperature, all my food got wasted and when contacted LG support, the rep was soo rude and asked me to go to Best Buy (because I bought it from Best Buy) Even though its in warranty, nothing was done after being on the phone for hours until one rep said there will be a tech after 9 days. So I got a brand new fridge not working, wasted about $2800 on this fridge. LRFXS2503D. Tried emailing LG too, I wanted a replacement at this point because nothing is working in it as of now and I dont want repair on a brand new product.

I purchased an LG Gas range in November. Stainless/Blue interior. From the beginning, we could smell gas every time we turned on the oven. I researched the problem and several sites suggested the smell was because it was new and would go away in time. Ten months later, its as bad as ever! My daughter has Down syndrome and doesnt concern herself with the oven. No matter where she is in the house, within minutes of me turning on the oven, she literally goes into a gag mode. I have to open the windows and doors. Its so bad. Also, have had more than several dozens of times that a sleeve or bump turns on the burners. They are that sensitive! Why doesnt the company recall this product??? Horrible. Dont buy this product!!

I purchased an LG after reviewing them on Consumer Reports and other websites. I purchased mine from Lowes in June 2016 but it was not installed until August 2018 due to the delay of my home construction completion. So in service less than 1 year and no longer will cool or freeze as of 8-1-19. After a little research I discovered that the Linear Compressor failure is a COMMON problem with LG. NOTE LG at the time of my purchase had a 5 year warranty on this unit from the purchase date, I believe it is now a 10 year warranty. I called customer service on 8-2-19 to report problem. I was told I would be contacted by an authorized service center within 48 hours. NO CONTACT. ON 8-4-19 got a call from LG indicating I would be provided free service & repair for the cooling issue and would receive a call from an authorized service center with 48 hours (ANOTHER 48 hours with no frig/freezer). On 8-4 I received an email that my request had been sent to an authorized repair center. On 8-5 I received an email Service Appointment Cancellation Notification. I again called and advised I had never been contacted about a service appt. She put me on hold and came back and said I had a new service appt on 8-8 between 8-5 and the provider would call me 1 hour prior. On 8-6 I got another Cancellation Notice. It is now 8-12-19, still no frig/freezer or repair scheduled. I have documented everything and will pursue. I also discovered there is a class action against LG for this same problem.My request was escalated to Executive Services Project Team on 8-8-19 and I was told to call him (will not mention names yet) back on Saturday as he would be working from 9-6, if I had not received a response within 48 hours. He did send me an email with his name and unit but no direct phone number. On 8-10 I called and asked to speak to the person and was advised no one worked in that division on the weekend.Today 8-12 I called and asked for Executive Services and spoke to another man. He advised that a repair provider was sent a letter of authorization for a labor rate of $450 flat on 8-5-19. The man tried to call them with no answer. I advised it was too early here in Hawaii and he asked if I could call them. I have called them with no person answering, and left two messages. (Perhaps this was one of the cancelled appointments). I need to know IF AND WHEN my refrigerator will be repaired. I have guests coming in two days and will rent one if I have to but NEED a response from someone that has a clue about what steps will be taken. By the way, pretty no one here on the island of Hawaii will repair either LG or Samsung. Next time I will check with repair services before I buy an appliance.

We ALWAYS bought SEARS products, so when the time came to purchase a new refrigerator, we went to our local SEARS store. We bought one with a bottom freezer (LG). Its beautiful, BUT started malfunctioning less than 1 year later (it wouldnt stay cold). After several calls (and hours of being on HOLD) to their customer service department, and answering the same questions over and over, I finally reached a sympathetic rep who actually listened and realized that my fridge was STILL under the manufacturers warranty, as well as the purchased extended warranty. She ordered a replacement refrigerator, and we got it about 10 days later. Two years after receiving the 2nd fridge, that one started malfunctioning! We opted to get the home warranty, but still had to pay around $600 out of pocket. Now, another two year later... here we go AGAIN!!! Same fridge, same issue. But, due to the pandemic, we tried to lower our expenses, and recently cancelled the home warranty. So, again on the phone with SEARS trying to see if there was anything that could be done (like maybe there was a recall on this model). Now some may say Bad luck, but I say CHEAP QUALITY... Do not buy LG or Sears products!! BUYER BEWARE!!

I have just ordered a replacement lint filter for the second time since I’ve had my LG dryer. The top right corner lifts up and attaches to tops, strings, other clothing and rips them and destroys them completely. I’ve tried to ignore it on occasion until my kids start complaining about their clothes as well. I wish we could get compensated for the amount of money we’ve lost in having to replace items. I hope my next order for my replacement lint filter comes soon.

Poor quality and terrible customer service. We purchased new refrigerator one year ago to go in vacation home. After 6 months of light use, compressor on ice maker went out. Have been trying to get it repaired since February to no avail. Custom service at LG is a total joke! They keep saying they have contacted a repairman but I never hear from the person and when I try to call repairman, I get an unidentifiable voicemail and my calls/messages are never returned. Four times, I have asked LG to contact a different repair person, but they keep calling the same guy back. They are now hinting that my warranty is close to lapsing, but I have been trying to get the repair completed since there were four months left on the warranty period. If you want aggravation in your life purchase LG, if not, purchase Sub Zero or KitchenAid. Ive owned both and never had a problem.

After only 5 years the compressor on my LG French door refrigerator has failed (LFC25776). Although the cost of a replacement compressor is covered under warranty we will have to pay for the labor and the service technician informed us that the replacement compressor will only be covered for 90 days. We have lost all the food in the refrigerator. We just purchased another 100 pounds of ice for the cooler. I had designed my kitchen around this new refrigerator and purchased all new LG appliances. After reading the complaints about LG I have decided to buy a new refrigerator NOT A LG. I hope an LG representative reads these complaints and reaches out to consumers -- the product looks great -- unfortunately does not last.

My LG dryers drum broke after 5 years of use. The welded seam had broken causing the famous thump that LG is so well known for and wont support. I suggest none buy LG products so that they learn then customer support of bad practices in manufacturing is resolved and they service their customers complaints. Their customer support is full of words but will not resolve the claims against them. DO NOT BUY LG PRODUCTS.

We bought the LG Steam Washer and the Steam Dryer, with pedestals in December of 2008 from Best Buy for more than $2,600. Were a retired couple, doing a maximum of 3 loads (not large) a week. 5 years later, the washer makes a horrendous noise on the spin cycle @ medium speed or higher. Some of the dryer cycles dont run as long as theyre supposed to (and the clothes are still damp). I called LG and they gave me the name of a certified LG repairman in our area, who told us that we needed a new rod and bearings for a total of more than $600. He said we were lucky it lasted this long!!! I called LG back to seek some other recourse, and a customer service person who could barely speak English said there was nothing they could do for me. I sure wish Id read the comments on this website BEFORE purchasing an LG. I will never buy another LG product.

Dishwasher is the right size and it meets my needs/my requirements. It cleans the dishes well. However, scraps of food from dishes is left in drain in bottom of dishwasher. This causes a bad odors, if not cleaned.

On September 6th, my wife and I felt a Jarring motion in our home. It was almost like an earthquake. I went to investigate and found my LG washer had spun out of control and had put a 6 inch dent in our wall and had also hit the LG Dryer next to it and did considerable damage to it. Since the machine was about a year old we contacted LG. Within days they sent out a technician, who took pictures of the damage and forwarded them to LG. He also unplugged the machine and locked it so we could not use it. For the next month and a half we contact LG on what they would do. After about 10 phone calls with questions about what is the serial #, which the tech sent them the first day, to where did you buy it and do you have a receipt. Again all info they track as the manufacturer. They did refer us to a Mr. ** who did respond to emails, But it wasnt his department.We finally contacted the Presidents Office and that got a response now they are offering a free repair or a discount on a new unit. Nothing about the $300 worth of damage to our wall or the extensive damage to the dryer unit. The whole process seems to be designed to have you stay on hold until you give up and dealing with people with a poor understanding of English, to pointing you to the wrong people. We are 45 days later and now the President is involved. Hopefully we will get our repairs soon.

Model LFX28978SB - For the 2nd time in the last 4 months, I have thrown away all of the food in our LG refrigerator/freezer. This refrigerator had the compressor replaced 4 months ago and then again, one month later. Now, apparently, the electrical board needs to be replaced. This is a $2,300+ appliance that is less than 5 years old. Just talked to the company that is actually doing the repair and apparently LG wont overnight the part we need because they are paying for the repair. If we are lucky, the part could arrive by Monday at 4:00. Too bad I have two kids and a husband that require 3 meals a day. As far as appliances, LG does NOT provide customers with reliable refrigerators. LG customer service is by far, the worst I have ever had to deal with. Sorry LG, but life is not good with you!!!

I bought a (3 french door) refrig 4 yrs ago...and absolutely loved it. Bought another one (4 door) in July. One top door shuts & shakes the whole refrig. Delivery people said they cant level it (in my new house). They brought out another one...same thing. Other top door wont shut without physically making it happen...a push just doesnt work & door stays open. He said there is a break on the door that keeps it from shutting automatically. Not at all happy as my insulin got too warm & then it is no good after 28 days. At $500+ a vial...I hate this frig!!! Also bought an LG washer & dryer I loved years ago. This dryer - even with steam & wrinkle cycle leaves all my clothes a wrinkled mess. Have to either line dry or iron things I never had to before. Loved my old LG...HATE this one. Quality has definitely gone to the dogs at LG!

I had chosen an LG refrigerator for many reasons. First being its energy efficiency, design and functionality. It wasnt the top of the line model but was very reliable. It had plenty of space on the door for large 2 liter bottles. It also had a lot of drawer space. Had a nice clean look. The ice maker was added luxury for me. There was nothing I disliked about the LG. It performed very well for me. Would definitely purchase another LG. They seem to stay right up with current technology.

We bought an LG washing machine in April 2013 and immediately noticed lint on our clothes (dark) after each wash. I called LG to return and they said they had to send a tech out first. When the tech came, he saw the problem but could not figure out why it was happening. He called LG support from my home and they told me there is nothing they can do as the tech cannot find anything wrong. They refuse to do anything as they say nothing is wrong with this machine. I want to write the CEO but can not find email or postal address. Any ideas?

Purchased LFX31945SST LG French door stainless steel refrigerator. Delivered 11/5/2013. $3499.00 3 year warranty 99.00, new water line 9.99, move old fridge 15.99 tax 212.24 from Home Depot. Fridge still looks brand new, except bottom right-hand corner of control panel is peeling with an appearance of ink stain. Contacted LG service, person said it was a known problem, out of warranty, that I could buy an extended warranty for 2 months at $366. Plus. Please Note: They told me this is a known issue. I called Home Depot they said they could recommend a repair service company but it would be at my expense for this known issue. I have told both Home Depot and LG I will never buy another product from either company again. My recommendation to you is do not give your money to these companies. They will not stand behind what they sell. Help them lose market share and vote at other business with your dollars.

Horrible experience! Bought Range less than eight months ago. The oven stopped working after three months of having the Electric Range. The tech was very professional, but he had to come three more times and change the motherboard. I was finally done with this range since the oven stopped working every three months. After the third visit, I requested a refund, and the company wanted an original receipt and was just horrible customer service, and I was told that process could take 14 days. I was told without a receipt I wouldnt get a refund for their defective item. I am glad I had a receipt, but the customer service was so horrible went it came down to the refund process. Never will I buy another item from LG, considering how unreasonable they are with the whole process. Also, I have never purchased a range that needed repairs 3 times in the first eight months of purchased. NOT IMPRESSED....

This is a beautiful, very large washer. Had great reviews and ratings in consumer magazines, etc. For 10 months or so it functioned well, handling large quantities of laundry, including towels and bedding. Then nearing the 1 year mark, the UE symbol, meaning it cant spin out the water from your clothing was a regular occurrence. I was told to use the tub clean cycle. It may have helped it balance for a few uneventful loads. But it was short lived. If you like standing over the top of a washer watching to see if it will spin, etc., but seeing it add 20 or more minutes over and over, then this is the one for you. A big disappointment.Updated on 1/23/2017: Whenever I have called LG about the frequent (Out of balance) issue they always say run the tub clean cycle, which I suppose tries to re-balance or reset without any clothes in it. It even get off balance empty!! Why does this washer get such good reviews in consumer reports, etc.

In 2008 we bought an LG range. On the first cleaning, soot went into the oven door window. The same thing happened with the replacement range. LG then gave us a better range at no additional charge with the understanding that we could make no further claims. We havent, but the third range had the same problem. Additionally, the whole back of the range moves when you try to turn something on. Now theres a crack there caused by the mere force of turning on a burner. Those burners take a long time to do small kitchen tasks like boil water. I bought an electric kettle for that. The range takes a full 10 minutes to get to 420. This is an extremely disappointing product.

LG Tromm WM0642HW - I purchased my washing machine and dryer in June 2007. Today I was told the washing machine was not repairable. This washing machine has been a total disappointment. My clothes never smelled clean. The machine stunk always. There were times I had to wash the clothes twice to get them clean. The wash cycle was at least an hour long. I am really not sure how that conserves energy. I expected the quality of this machine to be top notch. For me it was not. If I knew I was going to have to buy a new machine in a little over 7 years, I certainly would not have paid for the top of the line machine like I thought I was getting.

WM2050CW - We purchased this machine in 2010 and it seemed the answer to all our prayers. It worked great, cleaned well and the clothes were almost dry when they were done - very little time in the dryer to get them done. The machine wasnt cheap but it would save energy and use less water and of course cut down on dryer time. Then this year problems arose and it was out of warranty. No problem, I thought, just call a repairman and all will be good. WRONG. Found out most will not work on the Korean made LGs. The parts are hard to get and expensive and the service from LG itself is horrible. This coming from the tech that we finally found to come out and work on it. Great we thought, get it fixed and back to washing. WRONG again. Pump was shot and the supports on the center drum were beginning to go. Okay how much to fix? We asked. $400 for the pump which could take up to two weeks to even get and up to a $1000 to replace the supports. OUCH!!!! Needless to say repairs were not done. Called several repair businesses to get a recommendation for a replacement. All came up with the same answer...... DONT buy another front loader. Reason: not built to last, parts are expensive, and some brands like LG nobody will work on. So we went back to the good old top loader and it is a Speed Queen and it has a 3 year warranty and according to all the repair people we talked to it is one of the most dependable out there. The best part it is made here in the good ole USA..... If you think front loaders are great look them up on youtube and see what happens when the supports go............ SCARY.

I bought the whole set. Gas convection oven, dishwasher, big refrigerator and the microwave for my new home. It didn’t last even a year. LG said yes they will fix it. Months later, nope. Now I have a useless appliance and wasted money. My $25 Hamilton Beach is going strong 3 years later. I don’t recommend doing business with this company or Home Depot.

Worst mistake Ive made, buying LG refrigerator Model LFX25976ST French door, freezer on bottom and ice cube and water dispenser in the door. Within the first year the ice make was giving me problems and after numerous service calls and complaints, I finally had to pay to have it replaced. Now mind you, this the 7th year of owning this piece of crap. In not quite 7 years Ive four service calls, including one where I had to replace the intake valve for the water at the bottom rear of the refer. And another service charge and parts charge. Now its becoming a money pit. Here I am 4 months short of 7 years owning this refer. And the compressor goes bye bye, This time its a $65.00 service call to tell me that it would cost me another $1,569.00 to replace it. Now Ive had enough. Went out and bought a new refrigerator and am hopeful that its going to be a better experience than the piece of ** LG that I had! My recommendation is to never buy a LG product. The service tech was very happy, a five minute call and made $65.00 for it. He said the letters on the refrigerator should read GL in stead of LG standing GOOD LUCK and I believe he was right. Anyone that buys any LG Product deserves what they get.

I purchased my LG top load washer almost 2 years ago and for about the last 6-9 months, had nothing but problems. The machine shakes violently when in spin mode, will get the UE signal 1/2 way through the wash and then restart the wash ALL OVER AGAIN! As a result of the machine going in and out, I had to lug clothes to the coin operated machine, which by way, is around $20.00 each visit! Ive had to make TWO service calls now and working on the THIRD! Im so fed-up that Im going to look into purchasing another machine this weekend! LG should make this wrong right and refund our money BACK!

Washer - a little over a year old. LG has the worst customer support on the planet...lazy people. No help. For past 2 months, have to flip the circuit in order to do a load of wash...pricey expensive junk and we had to buy the condo size close to 3 grand...dont ever buy LG. This is one time when we should have bought a warranty...piece of junk.

This is an 18-month-old LG refrigerator and is the second time it has suffered this failure. I have now been without a refrigerator for 9 days - over Christmas no less, and I am now told that it will be at least another week - with no confirmation on that - before I have the parts. I ordered parts from the LG supplier as given on the LG website - MCM electronics. They never shipped the part. Then when I spoke with them again they reluctantly said they would ship with another shipper claiming it was the shippers problem - but USPS, the original shipper says the parts were never available for pickup. One of the two parts did arrive and - my fault - it was not the correct part. I cannot track the second part as they never sent purchase confirmation e-mail and they are closed.Then I ordered the same parts via Sears - the website said they were in stock but Sears now confirms that the parts were indeed not in stock at LG and that it will be at least another week until they arrive, but they cannot confirm this. Parts are also not available at Repair Clinic.com. This appears to be an LG purposeful action to force you through an LG repairperson as the parts are not available from anyone - its an easy fix if I can ever get the parts. I need to file a complaint against LG and on Monday I will follow-up further with the State Attorney Generals Office and the Better Business Bureau. At this point - over my dead body will I call for an LG repairperson and I will never again purchase anything from LG.

Purchased a LG 1.5 ft.³ smart inverter microwave oven in August 2019. Three weeks later the unit quit heating. I called LG customer support and was eventually told the magnetron was defective. I was told I could send the microwave back to LG and they would replace me with a brand new one. Not wanting to wait, I decided to return the microwave to Home Depot where it was purchased and was given a full refund. Because Home Depot‘s return policy includes a 90 day exchange or refund, I decided to purchase a different brand. The moral to this story is don’t wait on LG to refund, replace, or repair your appliance if it is newer than three months. Take it back to the store you bought it from instead. Far less stressful.

We replaced a 15-year-old Kenmore dishwasher with an LG 5811 dishwasher. We installed the Sears machine in my friends home. After 2 years, the dishwasher stopped working and I had to repair a broken wire in the LG door. A year later, I had to fix another broken wire. When I spoke to LG, they were not aware of wires breaking and suggested I replace the motor assembly. I found a solution on the internet. The LG machine was quiet but never cleaned dishes as well as the rather-loud Sears.Dishes were always soaking wet after an LG wash and took hours to dry after the door was opened. We are doing as much hand-drying as we do after hand-washing dishes. Wheels on the rack failed after two years, and 1/3 of the replacements broke when pressing onto the rack. It appears to be very brittle for application. The track for the lower rack is 1/8 lower in the dishwasher than on the door. Dishes go every which way, and when the rack goes, bumps are going between tracks. The lower dish rack jams on the door seal. Theres also inadequate clearance between the door seal and the rack. After 6 years of uninterrupted and good service, my friend replaced the Sears machine. Our LG refrigerator has worked well, although the default fridge temperature setting after a power failure freezes food. Parts fall off the drawers and have to be re-installed. Humidity settings stick up a bit above the drawer, and settings are changed when something is pulled from the shelf. I would never recommend LG.

I purchased an LG stove, refrigerator and dishwasher four years ago. I live alone and am very careful with my belongings. The stove has paint chips every place the cast iron burner sits on the stove. It looks ugly. The shelves in the refrigerator have broken rails. Really, these appliances are only four years old. I have a second refrigerator in the garage thats twenty years old and still in great condition. I paid too much money to have these items look like theyve been through the war!

Purchased LG top loader washing machine and this machine is TERRIBLE. Takes over ninety minutes to complete cycle if at all, error code UE every time no matter how its filled. Called for service but we refuse to pay for technician. If anyone is looking to replace your washing machine DO NOT I repeat DO NOT buy one of these. You will regret it.

Model: LFX28978SW, 3 French Door refrigerator. Less than 10 years old. - 1st month: Plastic guide piece in ice dispenser chute broke off... Ended up mixed in with crushed ice. - 2 years: Mullion spring--a stainless steel spring--broke. - 4 years: Had to replace water valve assembly. - 9 years: 2 mullion spring broke... again... Lucky I bought 2 springs when 1st broke. I could see that it was a weak part and would likely break again. - General: Door seal around mullion torn, both sides. I certainly wont be buying any LG product after this experience. Ive had 3 other reefers; 2 have lasted 2+ decades and one, a KitchenAid, lasted 30 years.

I purchased this range in April, 2017 when the contractor that was installing flooring damaged my Whirlpool range that I had and dearly loved. In speaking to the salesperson she spoke very highly of LG products and talked me into purchasing a model with the convection oven (LRE3061BD). In August, 2017 the fan in the oven started making a screeching noise. Since then the fan has quit completely. I called LG and they sent a new fan, motor and electric board. I have had 5 different appts for the repair company to come out and fix the oven; however, no one has ever shown up. Each time when I call customer service I get the same answer, We will have to locate a service company and they will give you a call in 48 to 72 hours to set up an appt to repair. I have taken off work 2 of these 5 times and no one showed up. When I called the service company they stated that LG told them I had cancelled the appointment. I will never purchase another LG product because they dont stand behind the product and their customer service is horrible. I work in a very culturally diversified company and I can understand dialect and accents very well; however, it is very difficult to understand the customer service representatives and they are very rude. They will not listen and talk over you. I have spoke to a Jeannie, Rodney and Donald and all of them have the same answer... I will have a service rep call you within 48 to 72 hours. Im just hoping that my annual Thanksgiving dinner for my 16 guests turns out decent, if not it may be Pizza Hut!!!

I purchased my LG washer in January of this year and I couldnt be more disappointed! Im constantly getting the UE (unbalanced) code when it tries to spin so then it fills back up with water and tries to automatically rebalance itself - which never works - and what a huge waste of water!!! I have to stand over my washer and constantly rearrange my clothes numerous times until it works and sometimes it doesnt if the load is small. Actually you cant even do a small load in this machine due to this problem. I end up going old school and wringing out my clothes by hand! I so wish I had my old washer back as this is awful. I wouldnt recommend this washer to anyone.

Please check on the customer service before purchasing from LG. We live in a small town (50,000) and all of our usual repair folks refuse to work on LGs. Had to have someone from 75 miles away come, and they were unable to repair after four service calls. Have been in touch with LG---They told us this was the only person around that could work on the refrigerator! Would not buy an LG again because of issues of poor service after the purchase. Have been without a refrigerator for four weeks waiting on someone to repair it.

Worst worst experience ever... We had purchased inverter based refrigerator last year around March 2014 from Vijay Sales approx 42000 rs. Since last 10 days its not working. Initially we were told that circuit is damaged and needs to be replaced and since circuit has only 1 year warranty and we bought 18 months back so we will have to pay for it. We agreed to pay which repair person told approx 1500 to 1800 rs would be the cost for new circuit. After 4 days we got a call that the circuit will not cost 1500 but it will cost approx 4000 rs since its a different circuit. So we thought of re-confirming with some outside repairing agency and now we have found that the circuit is absolutely fine. But there is problem in compressor. We are really dissatisfied and need to urgently sort the issue as soon as possible. Please pass the email to the highest authority and sort the matter in 24 hrs or we will have to go for some legal action. Not only this one. Cannot even complain on lg.com/in because after filling all details and when we send message it shows error? Pathetic company.

I purchased this product less than 5 months ago and the water pump went out. Called LG customer service and they referred me to a company who refused to service any of their products. I called LG back and they gave me another phone number, called and set up a service call. They showed up with NO parts on them due to LGs policies. They do not allow them to carry parts for their product with them. The company ordered the part and told me it would be 4 business days before I could get it fixed due to LG having to ship them the part. LG on the other hand said they 2 day overnight parts. That was a lie. The appliance repair came 6 business days later (due to waiting on part), installed the pump, and to no avail.The technician said it had to be the computer board that was bad. What?!? We tested the washer and lo and behold due to the bad computer board, it burned up pump #2. From this point obviously I had a lemon of an appliance. Thank God for our local Home Depot, whom I purchased it from, because dealing with LG is a nightmare! Home Depot let me return BOTH LG washer and dryer I purchased and I traded it for a brand new Samsung washer and dryer. I will never ever buy an LG product again.

Boy, do I wish I had read this website 2+ years ago, when I decided to purchase this LG WT5070CW HE WaveForce top loader. I too was swayed by the glowing review from Consumer Reports. Ive been burned several times for following their recommendations, but thats a different story. This has to be the worst washing machine ever. I agree with everything everyone has already said. The bleach dispenser on my machine is also rusting (identical picture to the ones already posted).Ive had clothes come out with detergent still on them, dry spots where the water never even penetrated, all stains are still on the clothes. Ive re-washed, soaked, applied stain removers, etc... If theres any grease/oil component to the stain, you will still have it on your clothes -- even after the heavy duty cycle. Try to do a load of sheets (and Im talking about one set of sheets without the pillow cases) - they just float on the surface and never get pulled down into the tub of water. Come out stale smelling. I am so over this machine. How does something like this get foisted on the public? There are so many identical complaints. I could have written each one of these posted here. As I am merely reiterating that which has been said, I will stop. I have just purchased a Speed Queen top loader (old fashioned agitator type) that Ive never heard any negative reviews about. Its being delivered tomorrow morning. Hallelujah! I am donating this present piece of garbage to whomever wants it.

I purchased a LG Refrigerator (model no: LSC27910SW) about 4 years ago. 4 months into it the icemaker broke. 8 months after that the lever for the icemaker would get stuck when you pushed it in forcing you to manually grab the lever to stop water/ice. Had it fixed again. 1 1/2 into it it started doing it again. We have been living with it like that. NOW the outside of the refrigerator is rusting all around the outside of the dispenser and on the corners of it. I live in Colorado. We dont have humidity. I E-mail LG 2 days ago. No response. Called LG today. They said Sorry but we cant do anything for you. I told them, I am buying a new refrigerator, do you want me to buy a LG again? His response was thats up to you. I will never buy ANYTHING LG again.

The new LG replacement water filter cartridges wont fit in this 2019 LG fridge because the cartridges are off in the area where you screw it into the fridge. Like a defective bolt that wont seat into the nut properly, the replacement LG filters wont turn and create a seal anymore leaving you with no water or ice cubes and a watery mess to clean up.

I purchased LG Waveforce Top Loading Washer WT5001cw and Gas Dryer Set on 7/9/11 from Best Buy. I had a little issue of leaking that out of nowhere was resolved. On 10/31/2102, I went to the washer to get my whites out. I couldnt open the washer because it was locked. I pressed the power button & it would not turn on. I pulled out the manual to troubleshoot the issue. There was nothing in the manual to address this issue. I then called LG. I talked to a rep out of a call center in the country of Panama. The person told me to unplug unit for 30 seconds to reset. I did this. That did not work. The person then told me to check the circuit breaker to see if the outlet tripped. I checked the circuit breaker & everything checked out normal. That did not fix issue. They told me to plug it into a different outlet. I did this. That did not fix issue. I told rep that I smelled a burning smell coming from unit. The rep told me to unplug unit. I immediately unplugged unit. Rep stated that since the unit was a bit over warranty, I would have to send my original receipt to them to be approved for an extended warranty. I faxed LG the documents they requested. As we waited days to see if this warranty was going to be approved, on Sunday, 11/4/12, my husband went down to basement to see if washer would turn on. He plugged it back in & smelt a burning smell & saw smoke coming from the back of unit. He took off a small white cover in the back to see what was happening. We found out that the main power source in the washer had caught on fire and this wasnt the first time since 10/31/12. We immediately called LG to report this & they seemed uninterested in helping us. This call center was in Asia. We also took many pictures. This rep told us we needed to contact LG on Monday to find out what to do next. On Monday, we called & talked to a rep in the USA by the name of Adrianne **, a supposed supervisor for LG. She wasnt helpful whatsoever and she was extremely rude. She made us re-fax and email another copy of original sales receipt to call us a few hours later to tell us that we were not approved for the extended warranty. She said her superiors told her that because we took off the back panel, we voided the warranty or any option for an extended. We were like Are you ** kidding us? This was an emergency situation of an LG appliance on fire in our home and it caught on fire previously days before this. Then this stupid rep told us to go to Best Buy to see if they could do anything for us, which we did that same night, which was tonight. The Best Buy manager pretty much laughed (not at us) as they were shocked LG told us to go back to them. Now, we are in a situation of being without a washer. We are trying to figure out what to do next. This appliance cannot be repaired. Even if it could, we dont want a fire hazard in our home or have to worry about it re-catching on fire in future.

I thought I had done my research on what appeared to be a well-designed product. I have had my LG French Door Fridge 26 months, with no less than 14 repair issues, including the right-hand door gasket (four times), and the right-hand freezer door bracket (twice). We are a busy family with three teenage boys, but we keep a spotless kitchen and are not hard on our appliances. The fridge appeared well-designed and fit our tight kitchen, but it has been problematic from day one.The new models seem to address the issues I have had, but LG has passed the buck after year one to the extended warranty company. Warranty service through private contractors has been mainly poor. Response from Home Depot has been mediocre, until I asked for a truck to return the fridge, or said I would drop it in their parking lot myself. I looked at our old fridge to see what broke, and this one seemed to have been built much better, but what a mess. Buy from a private appliance dealer with a service team. This model was available at numerous locations, large and small. Any brand you buy will only be as good as those who back it.

The LG microwave (MW MC7688) was purchased by me on 30.11.2008. On 21.08.2012, we went for AMC, which is from 21.08.2012 to 20.08.2013. Some of the parts were not functioning so we lodged the following complaints: RNA ** dated 19.01.2013, RNA ** dated 23.01.2013, and RNA ** dated 31.01.2013. The service technician visited and verified the oven. He confirmed that one part is to be replaced, but that part is not available as the company has stopped manufacturing that model. Subsequently, Mr. ** called on 09.02.2013, and confirmed that the model is out of stock, and that the company will pay back 15% of the purchase cost. Then we spoke to Mr. Manish ** on **. He conveyed point blank and asked us to do whatever we want, but we will get only 15% of the purchase price. The purchase price was Rs. 8,499/- and 15% comes to Rs.1,275/-; whereas, we have already paid Rs. 815/- for the AMC cost.Is it our problem that the company has stopped production? If that is the case, then why was AMC taken? We need the part to be replaced or a replacement of a new oven.

My mother purchased an LG model wt4801cw washer on 1/30/2012. It lost power on 3/12/2012. The repair is estimated 15 days on warranty. I bought a lemon.

We purchased a LG refrigerator in November, it has stopped working. A repair person John has come to our house 8 times, everything has replaced board compressor, we have lost food as of today. It still doesnt work, we have no refrigerator after we spent 2800. LG corporate office all they say is contract says we fix in home... how many times?

This is meant to be in reply to Stella, who HO-DEPOT seems to have turned its back on. I urge you to call your states consumer affairs office, your local TV News Consumer Guy, and most especially, YOUR BANK/CREDIT CARD COMPANY!! Your CC should go to bat for you, and will likely do a charge-back if you think the Lemon Law applies to you, which I agree it does. Theres a thing, a consumer law created for just this kind of situation, that you have the right to expect a product will perform as expected. Yours hasnt, and the store clearly is making sport out of giving you the runaround. I dont care how long it has been, you are owed satisfaction for getting a non-working fridge.Please call your Credit Card Company. Free hint: If your end of the conversation has the word Fraud in it (This feels a lot like Fraud; they took my money and I got nothing in return). Youre not ACCUSING anyone of Fraud, just saying how it makes you feel, get it? They seem real happy if that word in particular enters the conversation. It has happened to me, and it was clear that it needed to be spoken by the person complaining. The truth is, imho, you were defrauded. You deserve a full refund, so you can take your money elsewhere. And dont forget if you purchased any extended warranty, you should get that refunded, too. Just my 2. I am not a lawyer, a consumer advocate or anything. Dont work for the competition, Just want you to get your due. Please dont give up before you get a full refund. (It wouldnt hurt my feelings if you got two or three of your biggest best male friends to accompany you to the store to discuss this with the store manager).

Having 4 compressors replaced, 3 months of no refrigerator in my home, Food being discarded due to compressor failing, rude and unhelpful customer service along with a complete runaround, NEVER AGAIN!

I purchased LG LSXS26366S side door refrigerator in May 2016 and needed a repair service, LG customer service gave us a number to a company called Chipset21. So the technician comes and checks it out and gives us a result saying the compressor is out but we still have warranty on it so all we had to pay altogether was $400. After the estimate he has taken out $125 on that day, he leaves after saying Ill come back in 2 days, which was a Friday. He did not show up on Friday, so I contacted him after that weekend. He said he couldnt show up if I didnt fill out and file back the Receipt format done in Google Drive, but We wanted to be sure about the total cost before send form because this form has another $245 for parts. So I asked him multiple amount of times,is $400 All I had to pay? He says Yes with nothing else. And then I sent him the form back. He answers it will concluded in the $400 total. So without a doubt I fill out the form with the card number and etc information. He answers back, If you could send us the POP (Proof of Purchase), we could get a bit more discount on it. I emailed him the POP that I have received, He says The software upgrade wont be accounted in the total price so the Software Upgrade was completely out of the total. On the next day he takes out $245 as it said on the Receipt form. The total amount he took out was $370, we thought $30 was discounted and was relieved. Within couple of days he came and fixed our refrigerator, we were sure it was all over with. 5 days later to having he takes out another $400 which we could not understand at all. So I call him about the $400 charge, he changes his words saying that we are paying for everything and the actual total payment was $760. He has never said to me about the total ever being $760. We couldnt believe that this kind of Company who changes words every time talking on the phone is the Cooperative Repair Service Company that LG works with. We were very disappointed with LG that we completely trusted. We will not recommend LG to any other family members or to close friends when they need household electronics. We have used refrigerator way older than this and never had to worry about compressor going wrong. And LG customer service was the worst Ive ever been through.

This brand is well known all over the world and its reliable, safe and will last a long time. It has an amazing and modern design and everyone would be happy to have such product at home. It has everything I was looking for in a refrigerator and the price was within my budget. The color matches my other appliances and its easy to clean. I like the water filter that comes with it because makes so convenient and easy for my entire family to drink clean and purified water. I only wished it was more affordable. Everything else about it makes me happy and Im so glad I selected this specific model and brand. I have no regrets. This brand has met my expectations and I would recommend it to all of my friends and family members.

I was very excited and purchased all brand new LG appliances in late 2016 after purchasing a new home. The dishwasher has 3 racks and after 4 months the top brackets are supposed to be adjustable and do not stay upright. They are supposed to clip into brackets and have come apart. In addition, there are 6 spots on the upper and lower rack that have been burned and are completely falling apart. This was a very high end dishwasher and will not buy another LG. My brand new stainless French door refrigerator with 2 freezer drawers is also a disappointment. The side areas have broken apart and I have taped them together. Very poor design as it only holds very few items that are tall like milk gallons.

Lg has a reputable service and quality and that is why I picked it as a brand for my fridge and Im looking to get other products with LG brand because I trust it. It is big and provides a lot of room for sodas and other tall containers. I have plenty of room to hold food and not worry about the food falling or busting on other containers. It also has plenty of room for fruits and vegetables. I would like to improve the way the refrigerator is divided among the shelfs inside, even though its roomy but it could use better build up because we need support there.

We purchased an expensive LG French Door Refrigerator LFXS30766S/02 October 31, 2015. Two weeks and a half weeks ago (at not even three years old), the ice in the door melted all over the floor. Then, the whole thing died. I called LG and was told that someone would call back in 3-5 business days to schedule an appointment. No one called. A few days later, two huge boxes from FedEx randomly showed up. They sent a compressor and two other parts without even looking at it. Still no call. After reading an overwhelming amount of complaints/reviews and finding out that no one around here is willing to work on LG, we decided to just purchase a new refrigerator.We had lost at least $500.00 worth of food and not taking any chances. Who knows how long we would have had to wait. At 12 days in, LG called to see if anyone had called. I had told them no. 14 days in, another person called to ask the same question. I cant believe they havent been held accountable for this issue. Thankfully, we had our new refrigerator delivered this morning and had the LG piece of junk hauled away. We will never purchase ANY LG product again.

Almost one year ago I bought an LG wave force washer and matching LG clothes dryer from Lowes. I have had no problems with the dryer, but the washing machine has been a great disappointment. I have operated the machine according to the information given in the owners manual, and yet I have two serious complaints. One, the machine stinks like rotten eggs. Two, the machine leaves a dirty residue (which looks like crushed rotten leaves) on my laundered clothes. It has ruined some of my clothes so I am having to wash by hand.

Our new LG dryer was just delivered last Wednesday. My husband hooked it up on Friday when he returned. I successfully washed (new washer, also) and dried 4 loads of clothes. On Saturday, the 5th, I did not dry because the dryer stopped heating. I contacted LG service who after attempting to diagnose the problem sent a service rep out on Monday. He found the problem to be the electronics board, but he did not have a replacement. He set up a return appointment for Wednesday, but called that morning to say the part was back ordered. It is now almost 1 week since I was last able to dry laundry. Im thinking about returning both appliances to Home Depot.

We bought our second LG. The first a top load steam washer and now a front loader. We bought it in 2014. And it has practically ruined our towels. Regardless of how many times I clean it with the clean option or wipe it down, it breeds mold and mildew. All of our towels stink like mold. There is nothing worse than getting out of the shower and drying off with a freshly laundered plush cotton towel and have it REEK of mold. Its disgusting. This model isnt covered in their recall, but $35 doesnt even touch what I paid for my towels. Their QC department needs to work with their engineering department and offer a fix to this issue for consumers.

I recently moved into a new house that came with 1 HE LG Washer & 1 HE LG Dryer (Model DLE2150S). When I saw it was an LG brand coming into the house, I knew that I would be in lots of trouble. Needless to say, a little over a month of moving in and our HE dryer now does not turn on. I looked the simple troubleshooting in the manuals and it did not work. I then turned to the worst customer service I have ever experienced.I called LG Canada. I got to this lady who then proceeded to ask me what was wrong. I informed her and she asked me if I have unplugged it. I told her yes I have and plugged it back in. She asked me Well, Maam, how long did you unplug it? and I replied (knowing most computers take 10 sec to reload) 10 seconds. She replied, Oh no Maam, you must unplug for 30 min at least. Well how the heck was I supposed to know? After you do that, then plug it back in to reset and if it still has trouble turning on, which I highly doubt it will, you must contact sellers warranty. Well needless to say, it still doesnt turn on. Thanks for your useless and crappy service LG!

LG Ref. Model LSC27950ST/704KRLRO1552 - Purchased this side by side in 2007. Since that time we have had the ice dispensing mechanism repaired 5 times, the ice maker replaced twice. The big issue is the solenoid that opens the trap ice dispensing flap burns out and seizes. When this occurs the light that is in the dispensing window continues to blink... Glad we have extended warranty... Never will we buy a LG product... Life has not been good with this product!!

Have had to buy a dozen or so new bath towels because the washer has been ripping up the old ones resulting in a shelf full of old rags. Am now going through the new batch of bath towels that are also being ripped up. I am presently in the process of accumulating another shelf full of premium rags... Thanks LG...

Compressor warranty 10 years. Fridge installed 09/07/2017. Compressor failed 01/18/19. Compressor worked for little more than a year. Fridge cost over $2k. I am 65 and have never had a fridge compressor fail.

Bought this with a stove and refrigerator. My biggest mistake was not returning it immediately. The third rack was a pain in the neck because you could not fit glasses in the middle rack, and when you try to adjust the rack it collapses and holds nothing in place. The collapsing racks are poorly designed - have proven to be a nightmare. They will not lock in and they keep collapsing when you load dishes and cups into the washer. The very top rack which was to hold the thin knives, and serving utensils will not stay connected to the side attachments and things you load here disconnect and fall into the main compartment to be fished out of the lowest rack. They have proven to be a great disappointment. Sometimes you have to fight the soap dispenser to get it to close. The whole design is an abomination and if I hadnt just purchased it a year ago I would throw it out. What were your thinking LG in the design of this monstrosity?

LG manufactory is s good and reliable appliances. They are also stylish and trendy. I especially like the ones with the ice makers. I also like the side by side doors and the newer models. They are really terrific appliances. I love them and their electronics as well. I really wouldnt change a thing with LG and theres nothing I dislike about it. They do initiate all expectation. They are very dependable.

The compressor went on our LG side by side refrigerator after only 3 years during the 4th of July weekend. Took 4 days to get technician to look at unit. He was here 5 minutes. Took pictures of model #s. Said he would be back in two days and replace compressor. LG said they would contact us regarding food loss. Nobody contacted us and they allowed $150 total for frozen and refrigerated foods. The compressor was ordered before the technician even looked at unit. I will never buy an LG product again.

LG gave an approval authorization for an LG tech to come out since the issues related to the recent software update and I did not purchase an extended warranty. Robert the tech was punctural and very receptive to my issues. He was able to punch out my dented front exterior and the rotor and stator was replaced with brand new ones. So far I have done 4 loads of wash and the machine performs as new! Lesson learned- always request an LG Tech when your seeking service. I dont think Sears, Home Depot , Lowes or HH Gregg should be blamed for any mechanical issues. The only thing these distributors are guilty of is having the latest and greatest appliances for sale. My next washer purchase will not be an HE though. I will buy a standard Speed Queen if they are still available when that time comes- for I have read down the road, the government may mandate HE only for residential consumers. Lets hope not!

I purchased an LG Refrigerator the end of January which was delivered the 1st week of February. Three weeks later I was dealing with LG Customer Service as the compressor had twice made a terrible grinding noise. After several calls they escalated the issue for an exchange but stated it would take 5 days & to call back then which I did. When contacted after the 5 day period they again gave the exact same directive. I was grateful Best Buy agreed to change it which they did the 1st week in April and advised if I had the extended warranty with Geek Squad they would have taken care of it right away so I bought it on the replacement. The split door on the replacement refrigerator would not close properly & the alarm for that door did not function. Contacted Geek Squad who wrote upon order for repair but the order would not allow it to be scheduled for repair as there are NO SERVICE REPS in this area. How can anyone sell products that have a manufacturer AND an extended warranty when there is NO AVAILABLE SERVICE??? Best Buy sent 3 people from the local store & they offered to replace again but they only allow one (1) replacement on an extended warranty so if there would be anything wrong with the 3rd one I would be out of luck. So today I will go to Best Buy and hopefully get a full refund and go to a local appliance dealer (who services direct) to get a different brand that will cost more. We all loved the design of the LG but I no longer trust LG or Best Buy.

HATE this machine. I have never done a load of wash where the error light didnt come on for unbalanced load. It even comes on when doing the tub cleaning with no clothing in the tub. To get a load done it takes hours cause when I go to check the error is light up, so rearrange, start again.......This happens two to three times. Ive tried loading the wash around the edges, in the middle, etc. NO luck. Wish I never purchased this machine. I feel Im stuck now cause it wasnt cheap.

We purchased our first one at Best Buy. The capacity is very large. We sold our house after five years. We were so happy with the microwave. When we built a new house we purchased the exact same one. We are still using the same microwave after four years and still love it.

Model LFX31925ST - Purchased this refrigerator Sept. 2011. Very disappointed and thank the lord I purchased the extended warranty. While under regular warranty the electronic face panel had to be replaced. From then on it has been downhill. Today May 1st 2014 we were told that the 5th fan must be replaced in the unit again. In 2013 from July to October we had parts replaced. Every time it was something else that needed replaced. They even took out the freon and replaced electrical parts - that visit was 2 hours. We went for months without the freezer and ice. Would never buy an LG product again.

I have lodged my complaint No. ** on LG toll free number as of 10/30/2012 regarding the sudden burn out on my refrigerator model GL195NM4. Accordingly, company representative Mr. ** came to my residence on 11/01/2012 to study the case and advised me to send photograph of burnt fridge along with bill copy. The same has been sent by e-mail on 11/02/2012 and receipt was confirmed by your representative Mr. **. While continuously following up with them, they are saying that the company will reply within 25-30 days which is too late. Sir, all the customers were expecting good services after sales but in this case, I regret to say that a company like LG is hopeless because until today, I did not hear any positive response from them. Im really confused whether I have to say LG products are good or worst.

We have called for service to show up. They showed up twice for the same problem. Humming really loud (especially when compressor comes on). Came in once and tightened screws. Made it worse. Came in a second time and Placed rubber in refrigerator to stop it from humming so loud. Still did not repair it. Now when we call we can never get anyone to answer. Tried every day from 6/23/20 - 7/6/20. All day hold on line, never an answer. Wife and I would call at the same time just to see if we could get anyone to answer. Our warranty ran out today! It has been a year. Worst refrigerator we have ever bought as far as getting repairs done. UPDATE - Called on 7/7/20 - 8:00 AM. Tells us that our case is closed and referred us to a appliance repair dealer. So upset.

For the last 2 years I have not been able to use my dishwasher. The reason is when it goes through a cycle it comes out smelling. I have had 5 repair man out here and they say there is nothing they can do - its the dishwasher itself. I paid over $1000 for this piece of junk. The only solution that they gave me was to go to a hardware store and get an item that you put into the dishwasher and its supposed to clean it. Needless to say I still cant use my dishwasher. When I bought all my appliances stainless steel this was supposed to be the best. I live on Social Security and its going to be hard for me to go out and buy a new one. It will not be an LG. I was literally washed the dishes before I would use the dishwasher. Now when I wash my dishes by hand at least I know theyre clean. I am very upset with this product. I have never complained to consumers but in this case I have to. Beware and if you do decide to get an LG make sure you have a very long extended warranty.

I had purchased top of the line LG stove in 2009. The very first time using it my house burned out my whole kitchen and half the house. Now this microwave that was replaced in 2009 has once again set my house on fire. My God do they do any quality control testing? Several recall notices too on said stoves. Just unbelievable.

Bought a stainless steel side by side refrigerator yesterday. It was delivered today. When I bought it, the sales person did not tell me the sides were gray. I thought it would be black with the s/s front. I was not present when they brought it to my house, my husband was. I had also bought a LG s/s electric stove. It is black with the s/s front. The fridge does not match because of the light gray sides. To return the stove even though it had been in my house for 4 hours cost me 157.00 in restocking fees. I ended up buying a Kenmore s/s with black sides. I think LG has gone wrong with having their refrigerators only with Light gray sides. Its suppose to be the latest thing. Its ugly!!!

I purchased a Kenmore Elite refrigerator Model # 795.77729700 in August 2007. It was made by LG. On February 2, the refrigerator stopped cooling; on February 3 a Sears Repairman diagnosed the problem as a bad control board which, unfortunately Sears no longer stocked. Was advised that Sears Parts would do a search. Next day advised that LG no longer had the mother board available. So I have a 7 year old refrigerator that has a defective control board (part number 6871jb1423g) that LG no longer stocks nor any other parts store in the USA (after a Google search). Sears has offered me a $500 discount (per my extended warranty) toward the purchase of a new refrigerator.LG has been no help at all. Terrible customer service. Why would any appliance manufacturer stop stocking a critical repair part after 7 years for an appliance that should last much longer? I can only suggest planned obsolescence. NO ONE SHOULD EVER BUY AN APPLIANCE MADE BY LG WITH THIS KIND OF POLICY ON PARTS. I was able to find a company that says they can repair the control board and have sent it to them to see if it can be fixed for $100.

My 3 yr old LG fridge compressor stopped working. It is the linear compressor and when the technician came to repair the fridge he stated the compressor needs to be replaced with an updated model. This did not fix the fridge. The 2nd attempt was a different company that stated the first repair was wrong and replaced the compressor and lower evaporator. This still didnt fix the fridge.The first tech returned and stated the lower evaporator was installed incorrectly and attempted a repair with little confidence it would work. I have contacted LG and they refuse to replace or fix the fridge at this point because I cannot find the receipt. I contacted the location I purchased it and I am unable to get a copy of the receipt. At this point the $3800 fridge is just a large paperweight that will cost me to recycle. LG has horrible customer service and refuses to honor their warranty and back their service techs work. I would not recommend buying LG and will not make another LG purchase again.

I was lead to believe that my new LG Easy Clean Oven was the same as self-clean. It is absolutely awful. The Easy Clean doesnt even begin to clean the oven. I am so upset. Now I am stuck with this horrible range.

I bought my refrigerator 5 years ago to come home to leaking water and a warm refrigerator. I was on long holds with the LG department. They scanned the refrigerator telling me nothing is wrong, to just unplug it and call back. I called back. Was hung up on 3 times. Given repair companies that were not open not in my service area. I found someone to look at the refrigerator and was told it is a compressor issue. I paid over 3000 for a refrigerator that didnt last 3 years. Im very dissatisfied with this product and customer service. I will never buy another LG product. They know these refrigerators have this issue and they are doing nothing to fix it. Same type of compressor is being used to fix the problem which may occur again.

I purchased the LG washer in 2013 using recommendations from Consumer Reports. The washer ran constantly until I had to control the cycles. It reminded me of the wringer washer that my mother used in the 1950’s. I had to set a timer to remind me to reset the machine. I was not satisfied with the cleaning quality of the machine. Finally, in 2016, I gave up, gave the LG away and bought a Whirlpool, which has met my expectations for a quality machine.

Plastic pieces broke within a month, resulting in failure of performance, i.e., faulty freezer drawer, sliding shelves, etc. Good thing theres an alarm for open doors because they never shut without some force. The ice doesnt completely freeze all the time (regardless of temp setting), and regularly drops into floor of freezer when drawer is opened. Without doubt I would recommend this to my worst enemy.

Purchased an LG Side by Side the year it hit the market in 2016. Ive makes stopped working in 2017. Not a big deal because Ive is cheap and easy to make. In January 2019 I discovered that the refrigerator had completely stopped working. Unit was purchased from HH Gregg which has since closed down, leaving me no option but to contact LG directly. It is now well into April - 3 compressors and multiple technicians later - unit still does not work. The latest compressor was put in 2.5 weeks ago. The technician told LG techs that day that the unit was beyond repair and needed to be replaced as a lemon. LGs solution was to schedule the same tech to come back to my home on 4/16 with no new parts of instructions. On top of losing enough groceries to feed our family of six, now we have to added expense of a rented refrigerator. The useless unit is taking up the majority of my dining room. Calling their consumer line is a joke since all you get is a call center with absolutely no knowledge or authority. Do not, I repeat, DO NOT give these people your money. They have absolutely no interest in repeat business so they are perfectly willing to sell you defective products with complete disregard.

After 4 years compressor went on the LG $3000 refrigerator. Bought it from Home Depot with extended warranty. Tried calling BBB. Got hung up on and am now seeing this is happening to everyone who has an LG. So far taking 6 days for repairman. Buyer beware.

We purchased a LG TROMM Washer in Jan. 2007 (WM2487h*M) and we should have known better as we had to trade it out within the first few days of purchase because the water was filling up in the drum after the rinse cycle and the symbol FE was displayed. Luckily, Best Buy exchanged it for a new one without hesitation and it was almost as if they had already been down this path before with several customers. Fast forward less than five years later and the same thing has happened. We just spent $640 on repairs including a new water pump, a new water valve and a new memory board for this hunk of junk of a washer. In hindsight we should have just bought a new machine as the warranties had all expired. The guarantee for the new memory board is for two years supposedly, but we have yet to see paperwork from the registered LG repairman. Although he did state that the new memory board was registered with LG. I guess well just need to keep pressing them on this until we see something in writing.