We purchased an LG dryer from Lowe’s 11/18 for almost $1,000. It stopped heating after 3 days, so Lowe’s delivered a new one. This one worked for about 6 months. The diagnostic iPhone app didn’t work. The diagnostic app that communicates with a smartphone using a sound code didn’t work. We finally got a diagnostic error code by using a combination of buttons on the machine. It said the vent was blocked. So I removed the vent - there was no blockage. They say a repairman is coming next week, but we’ve decided it’s all too much trouble and so bought a new Maytag for $500 today. The LG is going to the dump.

Do not waste your money on anything LG. Bought a refrigerator. Within 7 months it stopped working. Sent a tech out. Fixed the problem. Now the refrigerator again is down, 4 years old, compressor went. Lost everything in the refrigerator because no error codes came up on it. Had the compressor, filter dryer and evap. Of course LG knows theres problems with their refrigerators, it been a known problem, but you still have to pay for labor. Well lo and behold. All that replaced and the piece of junk still not working. Will not take a charge. Tech company called LG to deem it unrepairable, now they want them to fix the capillary tubes and replace them. Since they want that repaired, I asked if they were paying for the labor? Of course not. Look into it before purchase. Many Lawsuits over the same issue. Even if the repair is successful 3 months down the road youre fixing it again. Almost a month still no refrigerator and $400 worth of food in the garbage. The customer service reps know its an issue and agree youll be fixing it again and again but their PCP department for the techs still insist on having repair after repair done. Please do research on their products before you purchase. LG stand for Luxurious Garbage. Now Im just bringing them to small claims court. Oh forget any repair place coming to change out the capillary tubing. NO ONE WILL EVEN TOUCH IT. Thanks LG for the Luxurious Garbage you sell, stick with TVs.

Our LG gas dryer quit drying. The motor would run and the drum would turn. Also, air came out the vent but no heat. We called Sears Service and they came out. The technician took the dryer apart and after a few minutes discovered that close to the burner is a resettable thermostat all hidden underneath and of course, nothing in the manual mentioning a resettable part. Good design would have made that something the owner could find and reset. (Were not all idiots.) The manual, which is best described as poor pidgin English. We have had a great deal of trouble getting clothes completely dry. I am disappointed in the quality of a machine which was very expensive.

LG HE takes less time to dry clothes. Uses less hot water. I like the front-loading washer and dryer better than top-loading ones. They were somewhat on the expensive side, but worth it. LG has an innovative motor that will last longer because theres less motion involved. I like the pedestals as well. Ive had absolutely NO problems with either the washer or the dryer, and no missing socks! Mine are full-size side-by-side units. There are many cycle options for each: water temperature for wash and rinse, type of material, intensity of spin cycle; the dryer allows for both timed and sensor drying.

Dont do it!!! Do not invest in a LG Front Loader Washing Machine!! It is the worst washing machine, the most I have ever paid for a washing machine I have ever owned. Here you go: 1) There is a terribly designed trap door at the bottom left where you are supposed to a) clean your filter and b) drain your tub out if pump breaks or any other problem with water remaining in tub. Well, if the tub gets full of water and doesnt drain out, the tube doesnt work and you open the lint cleaner and water goes all over your floor. It is horrible. I really hate this washing machine. Now it is 2 years old and the WATER PUMP had to be changed out. OMG, what a disaster of an investment. Please listen to me: DO NOT WASTE YOUR MONEY ON THIS WASHING MACHINE.

LG needs to have a class action lawsuit filed against them or we all need to file claims against them in small claims court. We have most of the same issues as everyone else: Tromm LG washer and dryer. Washer model WM2277HW and dryer model DLG5988W. The washer smells like mold and always has. Slimy, moldy gasket, towels and bathroom rugs come out smelling like a barn, especially the washcloths. Soap dispenser does not drain properly; dryer does not dry. We have had multiple service calls and nothing gets more than a temporary fix or they declare they cant find anything wrong. These units were supposed to be the best and we have been putting up with them far too long.

Bought top load washer & dryer. Very first load ripped almost new $85 shirt and washcloth half. Called LG and they sent repair person out to view shirt and washcloth. Told to return it to HH Gregg and get a new washer, did so and contacted LG to pay for shirt. After sending tons of pictures, many calls, they refused to pay since I no longer had the original machine (go figure??? Their LG repair person said to return it). Often have to rewash clothes, not enough water, loud, major wrinkles, etc. Then a recall for the machine comes and schedule appointment with LG for repair person to handle recall. They come out, update software to the machine??? and then tell me not to wash anything in the machine that sheds water (waterproof? like mattress covers, etc.). Hmmm. Then he tells me my dryer doesnt dry because there are sensors in the dryer that get coated with dryer sheet film and it confuses the dryer. Oh and the replaced machine ripped another shirt, even though you have to button shirts, pants, and turn inside out!!!! LG washers/dryers dont wash and dry like regular washers and dryers we have all been used to in the past. The new save water costs more water and electricity by having to rewash and dry so many times. LG COULDNT CARE LESS EITHER AFTER YOU HAVE BOUGHT IT! We will never buy LG again and if you can hang onto your regular washer, do so. Its better for the environment and your state of mind.

First washer for me. Going to washaterias 55 years, not anymore. I researched item for years, paying attention to what was new, reading Consumer Reports etc. When I got my first home a few months back, I knew what to do. I set up alerts and bought the LG Direct Drive. Its spin speed lets me just hang clothes overnight with a fan, no need for dryer. OK, I couldnt afford a dryer so a faster spin cycle was very important. Machine is excellent.

A crack? I have never heard of a drum in a dryer cracking. Once I checked it out, I was surprised to find a 4 inch crack. We had noticed that everytime we did laundry that there was a thumping sound coming from the dryer. I was even more shocked to find that its a common problem with LG dryers. I always thought they made good products. Apparently not, with all these reviews of the same problem.

I love this dryer! I like the flexibility of entering in the temp and length of cycle or just pick a cycle pre-set. But it takes a while to see which pre-set cycle will work. For instance, drying sheets on normal cycle isnt going to work. I select bulky and it gets the job done. We have had this machine for about three years now and have had no problems at all.

We also purchased LG washer/dryer, high end stainless steel. Washer is ok but we have experienced same problems as many others. The dryer LG Tromm DLE3777W never dried clothes correctly. It takes 90 minutes to dry an average load of clothes. An energy star product it is not. The repair guy gave us the same ** about the vent being dirty or clogged. Never was the case. Actually sounds like the repair guy was reading off a script. The second time to the house, the repair guy stated that the dryer was operating as designed. The real problem is that Home Depot is selling this stuff. Home Depots reps are promoting this stuff and LG doesnt stand behind their product. Two options: contact the Better Business Bureau in your state (they are usually really good) and the second option is contact your state Attorney General. LG is selling a defective product and that, in every state, is fraud.

We bought LG True balance WT4801CW washing machine and matching dryer. $1600.00, on sale on Black Friday 2011, at Home Depot for the set. I hate it. The water doesnt even cover the clothes. I thought something might be wrong with it so I looked in the book and it says it does not fill to cover the clothes, STUPID. I knew it really sucked when I put in a sheet that my grandbaby had touched with powdered sugar on his hands. I even put the washer on extra rinse. I pulled out the sheets and the powdered sugar was still there and DRY. Now the cold water is leaking into the tub even when the washer is off. We have to turn off the cold water completely in between loads. If you forget to remove your clothes as soon as the cycle finishes it will fill with cold water so you have to rewash or at least rinse and spin as there is no spin only option to remove the water. I called LG, they gave me a number to the service repair. I called them, they dont have a repair center. You have to pay them $75.00 to come to your house then they start the billing. I will purchase another washer as I am not putting in any more money into this piece of junk. We own lots of other LG products including cell phones and love them but LG needs to stay away from large appliances as we can all see they SUCK.

November 2018 I purchased a LG large capacity washer and dryer. We have several LG appliances in our home so I thought it would be a really good appliance. This washing machine is one of my worst nightmares. Water doesnt cover clothes. I have to lug buckets of water, dump them in and it still doesnt cover clothes. I put in dirty smelling laundry and get dirty smelling laundry when its done. Change of season clothes that are packed away for the next season are the worst. I changed laundry detergent plus add crystals, all kinds of additives trying to get clean clothes. It doesnt even agitate strong enough to clean clothes. For an expensive investment, its awful. Id be better off going to a river and beating the clothes with a rock. The machine runs as its suppose to but it doesnt do the job. I have invested in a very expensive bucket and Im upset. I want a washing machine that does what it was advertised to do. Give me clean laundry.

Our LG front loading washer and dryer are seven years old. We purchased a four year service plan with each, which got us through the first four years. The washer is on its third drum, although replacement drum number two was discovered to be damaged during installation. A lot of other parts have also been replaced, Ive lost track. The water pump went out and needed replacement, which was probably good because it was discovered the drum was again loose. Now the unit died, nothing works, third control panel installed, still dead. The dryer is another story with a consistent knocking. When asked, the warranty serviceman suggested buying an older washing machine in good condition off Craigslist or at garage sales. Id happily pay more for a dependable product, in the end it would be more economical. I thought LG might be such a product but as it turns out its just run of the mill with great advertising.

Throws errors LG refused to fix. 2 months old. 3 errors. Model WT7060CV: We purchased from well known retailer, upgraded all external hoses, faucet, etc. at time they installed. Within 2 weeks, started getting errors requiring reset, that worked, now at 2 months of light usage, vacation home, the error claims no water coming into tub. The symptoms however are conflicting: water fills tub and washes, then as it goes into spin, error thrown, tub drains, washer stops working, items in washer are wet. Now we cant get washer to work at all, the current error says requires repair person, we call retailer, they give us LG Customer Service, customer service tells us the problem is no water is coming into tub, I explained that was not the case and reiterated symptoms.We did video call with LG, they found no problem and said the hose must be clogged since no water was coming in. We said yes water is coming in, they said to clean the filters which required taking back off of washer but they wouldnt stay on the call to assist, I said water is coming in and seems odd that after 2 months the filters have to be cleaned and I am not comfortable doing this on my own, they said to stop repeating myself and hung up on me. They gave us 2 repair people in Seattle, 1 out of business, 1 never called back. I asked for repair services closer to East side because anyone further out wont drive to our location, they gave me 2 that are further away than first repair service. Retailer told us LG was supposed to call repair service not us.Now the retailer, who really has been super helpful is dealing with LG and is going to pay for an LG repair company closer to our location that is not on LG authorized list to go out to try to repair the machine. The retailer told me LG is extremely difficult to work with when issues occur with their products. Lesson learned. DONT BUY LG, I now have a shiny new 2 month old washing machine that does not work and neither the retailer or LG will take back. The good news... The dryer works fine. So far.

I purchased this washer and dryer set about 6-7 years ago. They have worked very well. The only issue I have is that they are large capacity and I am not tall so I have a hard time reaching the bottom of the washer which is top loading!

I have had a bosch ventless dryer for over 10 years. I know they can be finicky, and my Bosch definitely had its issues. When it came time to replace I thought I was going to be stepping up in terms of technology and quality with LG. The washer has been fine. The dryer started leaking on the second day I used it. The repair guy said it was leaking from the drum, rust had already started so he suggested I call and have LG bring a new unit. Second unit came and it started leaking immediately too. The leaking is about 1-2 cups of water that comes out of the bottom somewhere.A second issue is the dryer is constantly stopping on its own. Just about 10 minutes in the cycle it will stop and beep. To finish a whole cycle, the button has to be pushed about 4 times.I am in the process of having Home Depot switch this one out. Im tempted to just have them return it and take my money to Best Buy to buy a Bosch dryer, but then Ill have a mismatched set for the next ten years. Im so furious at this point because I did my homework and these dryers have been such a bust.

WM4270H and DLEX4070. Cleaner clothes than the horrible Maytag Neptune/dryer is done before next load in washer. Units are 4 years old. Very quiet operation. Wanted a dryer with a steam fresh option which this LG does have. Washer does not wear out clothes as previous Maytag unit. Regular repairs and quality of construction, very important to me. Unit still looks brand new after 4 years of use and not the first problem with units. I had nice shirts that were stained with grease. Previous unit did not remove those stains so used shirts for the lawn. Used the sanitary cycle on the LG washer with no change in detergents and stains were removed. I am assuming this is due to the LG heating up the water that dissolve the grease.

I did a lot of research looking for a washing machine and dryer. When we went to Lowes we knew what we wanted but needed to see in person. The decision was difficult. I really wanted a front loader like I had a few years ago. The LG I chose has a glass top which I do like a lot and does not have an agitator. The machine takes a little getting used to but not difficult. Our clothes come out beautiful.

I purchased an LG washer and dryer at Sears in Overland Park, KS. I have had service out twice complaining about dirty, dingy clothes and a loud banging sound when the washer is filling with water.Both times, I was told to use a high efficiency detergent and 1-2 tablespoons of detergent. I have complied. My clothes are still dirty and dingy. We have taken to soaking the whites in the sink in a Clorox solution to bring them back. I feel as though I might as well get a washboard out and do the laundry by hand.I replaced my upright washer, which was doing a fine job, so that I could have a quiet washer. The noise is louder and the clothes are embarrassingly dirty to the point where I cannot wear them.Nothing has changed in our laundry, same clothes, same people and same amount of wear. We do not perform any manual labor that would create unusually dirty clothes. My husband uses his washables to lie on the couch and watch television. I am a homemaker who hires out all of the dirty work. We both do workout, regularly. In theory, we are a washing machines dream customers.I hired a plumber to deal with the loud bang in the pipes and he told me it was the solenoid. Today, the solenoids were replaced and there is no change in the loud banging in the pipes. If anyone in the house is asleep, the washer cannot be operated because of the very loud bangs.

I have experienced the same as all the other consumers with their LG refrigerator pooping out after only a few years. I too am doing the waiting game for having my compressor fixed. I too have thrown out hundreds of dollars in food. All that frozen unfrozen meat right in the garbage. All the water from the ice maker going into my grout. Trying to find somebody to loan you a spare refrigerator. What I worry about now... is even using it after its fixed because what it sounds like is all these people are getting it fixed only to have it fart out and go through the same thing a month later. Im sad because I really love LG..Loved LG. I just bought a brand spanking new LG washer and dryer. Should I worry about that also?

Do NOT buy an LG dryer (DLG4971). I hardly had the dryer a month until it stopped heating. I was not going to be at the house where the dryer is for another 5 months so LG extended the warranty until I could get back to fix it. The igniter, valve and thermostats were replaced in May and in December the dryer doesnt heat AGAIN. Of course the dryer is out of warranty now and Lowes tells me the parts are under warranty for only 30 days. So my 1.5 yr old dryer is broke again. I dont like the LG washer either. Doesnt rinse very well. I sold it.

I bought a LG washer dryer set in 2007. The washer broke down, had to be repaired and the dryer. The washer never fully drained the tub. Then one lovely day... It burst the door open and flooded my house causing $7,000 worth the damage!!! The mechanism to stop the water failed and it dumped what I can describe is 15 bathtubs full of water in my house. It leaked into my basement and damaged wood floors. If you have one, get rid of it now! This also happened to a acquaintance I have as well. Currently in the process of replacing carpet, underlay, kitchen flooring and cutting into walls to repair the damage. This company and their products are evil! I bought a Maytag yesterday to replace the ignorant machine.

I purchased a washer dryer from Sears. One year after buying the top of my dryer all lettering to set your dryer was gone. If you took cloth you could wipe it all off. That cover was replaced then I noticed the washer doing the same thing. And the new top put on dryer was losing all its lettering. I was told baking process, caused all the lettering to go away. The rusting of the unit is another subject not yet been told. I have a old Maytag 15 years old all lettering on it. I have never owned or seen anything worse than the LG. If they are so proud of the name it will wipe off also. If I built this washer and dryer I would not want my name on it and I guess they didnt either. Also the Odor from mold when you open the door after clothes been done will take your breath away. I leave the door open, and that dont seem to help.

Both washer and dryer match. I have the clear top to look down into the top loading washer. It does an excellent wash job, handles large loads with ease, and has more than enough cycle options. Its energy efficient by using only the necessary amount of water. Cant believe I waited this long to buy a new model.

Like others have mentioned, the lint filter on the dryer lifts up on the corner where the clothes land as they tumble. This causes clothes to catch on the corner of the filter and get destroyed. This also allows more lint to get through past the filter, causing lint to buildup inside the dryer and in the ducts leading outside your home. Weve lost countless articles of clothing. We have replaced the lint filter, but it still sticks out and catches clothes.

Bought a LG topload washer and dryer on Feb 21, 2014, on March 21, 2015 the circuit board fried. I contacted LG and they had given me the extended warranty, so kudos for them for that. From there the bottom drops out. For over a week they said that no repair shop would come and fix it because I lived too far out, I looked them up and there were two within 10 miles of me. Finally I asked them what address they had, for some reason they had an address that we hadnt lived at in over 7 years. Got that fixed and a week later the repair guy shown up for 10 minutes to tell me that the board is fried and they will have to order one. So they order it and they deliver the wrong part, he calls LG and orders again, explains to them what he needs. They send exactly the same part, so he opens a claim. That was over two weeks ago, I have called them at least 3 times a week only to be told that they have to order the part, but they cant tell me when they will get it. They have put me on hold for over 30 minutes, hung up on me while I was explaining to them what was going on. It has been a nightmare, just got off the phone with LG and the guy was very nice and apologetic, and said he will escalate it, but I have been told that several times. We now have a $900.00 paper weight sitting in our laundry room and LG has been no help. They gave us the extended warranty, but it is looking like that was just to appease us as they cannot tell me when it might get fixed. Never buy LG again. Have no idea where to go from here, but wait more.

We had an LG washer and dryer and when we were shopping, we liked the brand. I like the refrigerators space, and the reflector under the French doors. But we had to have the compressor replaced twice in like three and a half years. The refrigerator seems to be okay now though. The tech said that when I got the first one replaced, they haven’t actually solved the issue with the compressor yet. He said that now, it has been updated and it should be fine.

I dont trust any of the side loaders due to the possibility of water leaking around the door seal. Price was discounted for a holiday, from Lowes. Lowes installation bothered me a lot. This washer and dryer replaced Kenmores that were 25 years old, and still running. Quality means a lot to me. I expect these LGs to last at least as long as my 25 year old Kenmores since engineering and technology MUST have improved in the last 25 years. After a year, I am very happy with the LGs. Occasionally, the washer cant balance the load and I have to redistribute the washer contents. Note that the basin spins at over 1000 rpm, so a balanced load is critical. Thats okay. I thought the vast number of washing options were way too many, so too the dryer. But I guess some owners will use options that I dont. The clothes load size is really big. You will need very long arms to reach the bottom of the washer to pull out all the items.

I just had to replace a roller bearing on my three-year-old LG dryer at the expense of $200. When I attempted to contact LG customer service, they were willing to forward my complaint to upper management without any expectation of a reply to me on my complaint. Evidently, this problem is quite prevalent on this particular model (DLE5955W), which I learned from reports on the internet. The serviceman that replaced the defective roller told me that the bushing/bearing was completely worn-out, which caused a rumbling noise, because of no lubricant which might have occurred because of its proximity to the heating element.

I bought an LG Tromm washer and dryer (WM2077CW) from Home Depot. The dryer has been excellent but the washer is another story. My white clothes are dull gray-looking even with the use of Oxy-Clean and/or bleach. I clean the door seals and use the cleaner recommended by LG and still my clothes stink and appear dirty. The washer now doesnt wash. The machine will come on but will not wash. This is the second time I have to fix this machine. I will never ever buy another. I have contacted LG with no response. I will probably trash this machine, because I wouldnt even sell it to my worst enemy. Note to all consumers, dont buy LG.

We purchased the LG EcoHybrid dryer a few years ago. The heat pump feature stopped working a few months after we bought it and no one around will fix it. The dryer now constantly has a flow sense warning. We cleaned the dryer exhaust and still the warning. I see a lot of lint in the dryer itself but have no way to clean it except taking the entire thing apart.

As with so many others the lint trap does not sit flush in the dryer. The corner protrudes and DESTROYS your clothes. DO NOT BUY AN LG DRYER UNTIL THEY OWN UP TO THIS ISSUE!!! Is there a class action?

For the front loading washer needs to find a way to drain better so that it doesn’t smell and leave a bad aroma not only in the washer on the clothes which then makes the dryer smell but also the laundry room and area.

We purchased a LG front load washer and dryer few years ago and at the present time we have replaced three pumps and numerous other hoses (Dryer is working fine). As of 1/21/14 the washer again has failed to pump out the water so now I assume I will be buying pump 4! The only good thing is that the serviceman is here so often I no longer have to pay for service calls! I will never buy another LG product and tend to tell everyone I know of the problems I am having with the washer. Hopefully they will get it right soon!

We bought a new LG Washing Machine from Lowes in March 2015. We have already had problems with the machine. Now we are getting the message E6 which means we have a clutch problem. We have had to wait a week for the service call. Very disappointed with Lowes and LG.Updated on 08/14/2015: It seems as if we are nothing to Lowes or LG. The repairman showed up Tuesday and now has to order parts. These parts are a clutch and PC board. Lowes and LG has no idea when the repair company will receive the parts. We have now been without a washing machine for over 2 weeks. I will not buy another LG product nor do business at Lowes unless it is an emergency. Thank God we do have a 5 year warranty on the washer and dryer.

Bought the washer and dryer in August 2011 (washer is WaveForce top loader). At first I loved it! I have 2 small kids and a dog so I wash a load daily at least. Got the software update notice so had that done. Noticed I would get the uE or UE code fairly often after that. Then one day no matter what setting I used it would get to the rinse cycle and never put water in it, wouldnt dispense my fabric softener, and just flash 22 min and then after a while stop and give me the UE code. So then I have to stop the unit, choose rinse/spin and then the fabric softener will be dispensed. Then when that is done, my clothes are still way too wet, so I have to choose spin only to try to get more water out. Sometimes I run it a few times and its still too wet. Called LG several times, downloaded the app to figure out what was wrong. Couldnt figure it out. Finally had LG repair place come to figure out whats wrong. $50 later I was told I need a new main board. So today 12-12-14 I had the repair guy out and he replaced the board. He ran his test washes (with an empty washer mind you) and it seemed fine. He left and I needed to wash what I had let pile up some because I knew it would be fixed...first load a light blanket. Washed it a hundred times before. Washer gave me same error codes at the same time. I called the company and was told service guy is out still. I called the cell phone of the service guy because he called when he arrived and left 2 vms and no reply back. Called LG to complain and am so tired of some idiot overseas talking in circles from a manual!!! So it was $190 today and its been almost 5 hours since they left and I just started a smaller load #3. I have 10 people that will be here over holiday and this is what I have to worry about! Towels and clothes starting to have a weird smell. They arent getting clean or spun out enough. And when I cant spin enough water it makes my dryer work harder. Thats next I bet. Worst experience with LG. Wish I wouldve seen this before. I always assumed LG was good. Never, ever, ever again!! Buyer beware!

Purchased a front load washer model WM2455HG and dryer set with stacking bracket 6 years ago. Washer makes a terrible grinding noise and stops spinning, rocks, and starts grinding etc, etc. Have tried to get a repair person to look at it. When I tell them its a LG they laugh and suggests I just purchase a new washer. I have the dryer that stacks on the washer, now Im being told that theres no LG washer that is compatible with dryer stacking bracket, that Ill have to buy a new washer and dryer. Called LG, they dont have a clue. Was told to buy washer, if it dont work, to return it.

I reported my dryer having problems 4 weeks ago to LG warranty dept. They referred me to platinum who ordered a control panel without sending a tech out. When the part finally came & the tech came to install it was not the problem! Now I am going on 6 weeks without a dryer or service!!!

Well, Ive finally had it with this machine. We bought it & the matching electric dryer from former homeowners when we bought their house. Guess we should have done more research into the plethora of problems these sorry excuse for an appliance really have. These junkers wouldve been out on the road the second we moved in. First, within a month the dryer died. One morning I turned it on & it started smoking, so that was that. Out to the curb! Next, we had been using the LG steam washer for about 4 months & continually noticed water on the floor around it. Never really found where it was coming from other than a drip streak down the side around the detergent drawer where you add the soap/bleach. Another issue was the door lock kept malfunctioning & wouldnt let the load run unless you either slammed the door shut or put pressure on it with your knee when it was trying to lock. Then the thing would sound like a 747 taking off when it was in spin mode. It would shake violently & eventually wake up the baby with its deafening whir. Finally, it showed an error message saying the pump wasnt able to drain the tub because of a clog or something. So I got on my hands & knees to screw open the drain trap & 5 gallons of water came gushing out all over the floor. There is a small rubber hose down there also, but when I took out the plug on the end of it no water drained out. What gives LG? Do you need a wet/dry vac at the ready to do this procedure or a stack of towels so you dont trash the floor? Very poor design! And doing this did absolutely nothing. Same error code came up & the pump just sickly rumbled. So it is now out on the curb also awaiting a trip to the dump where it belongs. Please, everyone, do not buy these piece of refuse appliances from LG. You will only bring upon yourself great pain & grief. Time to break out the old GE top loader that I know works fine. Glad I held onto it for back up. DONT BUY LG!!!

I have a direct drive washer and we have had it for about 2 years now. What a difference with the true balance and no belts. Washing sheets and towels, there is no unbalanced vibration and no belts slipping or wearing. Now we need to see how long it lasts, currently there are no issues and no repairs. I would recommend the LG and when the dryer goes, we will be looking at an LG product.

I purchased my LG DLGX3551 in April 2012. The gas dryer now stops and starts on its own, and freezes when it stops, meaning I need to shut down dryer and start again and it may or may not work. I called LG and they tried to sell me a ~$380 service plan that would cover parts and labor for 1 year. But in the fine print, if the repair person determines it will not be cost effective to repair, they will charge me $100 for the diagnostic work on the dryer and refund the difference. When I asked what would be deemed too expensive to repair I got a whole host of answers from reps basically from, if the dryer parts are not available because the model is too old... but since mine is 4.5 yrs old shouldnt be a problem, to we didnt know how much our parts or services cost, we rely on the repair person to tell us. And no we dont know what parts they carry with them or how much the repair person will charge per hour, and if Im charged another service fee if the repair person doesnt gave the part on hand. Bottom line after I spoke to the supervisor, if the cost exceeds the price I pay, its deemed too expensive. But if it was a $25 part and one trip, theyd make $180 off the deal. So its insurance except they do not want to accept risk. So buyers be aware that their service support is a joke and either yes a local technician you trust or watch some YouTube videos, figure out the problem, order the part and install yourself. Otherwise its better to buy a new dryer by a different manufacturer that is reliable and if they offer a real warranty, read thoroughly to ensure you do not encounter fine print which could make buying a warranty idiotic. Each person on the phone I spoke with at LG was almost not understandable due to language accent, and repeated words from a script. Then the supervisor told me I was lucky they were there for me and spending their time on the phone with me when they dont have to since the unit is out of warranty. No joke thats what I was told. I called local techs and they said they refuse to work with LG warrantied problems too... now I know why. Doing my homework and buying a reputable brand dryer and LG is on the permanent never buy list. What is most disturbing is many people would not have realized their scam of a service warranty they offer is a scam - its unethical and they should be called out on it so no consumers fall for their deceptive practices. Maybe a lawyer can do a class action lawsuit. Im sure there are many unlike me that trusted LG repair warranty would not be rescinded if it exceeded the price of the warranty. My order number below is with a retailer, not LG. Im leaving for verification purposes but this issue is with LG, not the retailer listed on the invoice Ive submitted to this website.

Since this LG Dryer, DLEX4370K, was purchased in April 2020, the lint screen pops up around half an inch on the right side while the dryer is running. This has damaged several pieces of clothing beyond repair. I removed the screen assembly from the dryer to inspect it. There is no damage or lint. Even outside of the dryer, the lint screen moves in the same manner and does not stay seated in the holder. This implies that either the lint screen or screen holder came to me defective.

We bought LG top load washer and front dryer as a pair; WT5170HV, 5-2012. The only problems weve had was the washer electronic control board shorted out & now weve noticed rust forming underneath the top rim of the washer. There is a notice about not splashing bleach when adding to the dispenser. We are careful, but apparently it splashes up on the bottom of the lid and around the dispenser when the machine is operating. This is a design flaw and needs to be corrected by LG. This will be the last time I buy LG products unless they show me that they will stand behind their products and fix the design flaws... So be careful when buying appliances and read consumer reports.

Purchased LGs top of the line matching washer and dryer in Oct 2014. Since have had issues the last four months with OE code and repeated rinse cycles. VERY costly as I pay for water! I contacted LG and of course customer service, located in another country, cannot service the washer. They feel an almost four year old washer is well used! REALLY- washers average lifespan is 12 years on newer versions - older washers would go forever - 25 years plus! Very disgusted with LG customer service and more importantly their craftsmanship of poor quality! Pretty appliances, pleasing to the eye but purely JUNK! This company needs to step up to plate and take care of their customers. Buyer beware - one year new LG appliances that break cannot be fixed because LG discontinues the replacement parts!

We bought a set about a year ago the LG washer inverter direct drive/true balance anti-vibration system with steam technology and the LG sensor dry with steam technology. I thought it might be too technical but its easy to use and my water bill is 7 to 10 dollars a month cheaper and we use a 1/4 of the detergent that we did before. And the options are many and it plays a musical tune when its done not a buzz that scares you and it large enough to do anything. I got the extended warranty because of the electronic board. Only one problem was the washer is so deep my wife has to use grabbers to get the laundry out of the washer. I think this was money well spent on and I like that the door on the dryer can pull down or from the side, the washer has a glass top thats called diamond glass and a soap and softener dispenser. I did wish they had it in something more than white and Im still learning thing about it like I can connect it to my phone to let me know when its done but I really have to say thats pretty lazy. I hope this helps someone if theyre looking.

I bought an LG Washer and dryer less than 4 years ago. I have a protection plan for them, contacted Home Depot where I purchased it. They said it sounds like a manufacturer defect. Gave me the number of LG. Told them my Washer was peeling and rust was falling on my clothes, They told me they do not cover manufacture defects and rust, and it is cosmetic. How can they say it is cosmetic if it is dropping rust on my clothes? They did offer to send out a tech to my house for a charge to order a new piece but I would have to pay for it. I thought LG was better than this and would stand behind their products. Never again will buy an LG product again!

Well, Im thoroughly disappointed with my Tromm washer and dryer. The latest failure was the last straw. I have now officially paid more for repairs than I paid for the appliances, and they have been banished to the garage, and hopefully Ill find a buyer, but the word must be out about LG, because Ive had no takers. The washer never has cleaned well, and took forever to do that. The technician said to get a top-load domestic brand, so I went to Lowes and purchased the largest top loader with a spindle that GE makes.Im through with LG, and the repairman said Samsung is no better. So, I guess you could say Im through with Korean products. Thank you very much Korea. Isnt it hysterical that the pendulum has finally swung back towards American products being more reliable and well-built? The way it used to be when I was growing up. Heres the really ironic part. When I bought the Tromm, I sold a Kenmore Series 80 pair to a friend for $100.00. She is still using them and has never had to have a repair. I want them back! I guess the joke is on me, but you know what they say: Fool me once...

LG dryer SN 611KWBY00437, model number DLE5977S and LG washer SN 612KWFN02411, model number WM2277HS/01 - We purchased this set of front loaders for obvious reasons, or so we thought. We wanted something efficient, low cost to run and something big enough to handle the capacity of clothing that 3 teenage girls throw at you and 2 teenage boys, then of course, mine and my husbands along with being able to wash a comforter for a king size bed and actually get them clean. This is not what we got with the LG front loaders at all! No matter how often we use the tub clean, the washer still stinks! Ive washed the rubber gasket inside and out thinking something is lodged in the gasket making it stink, but nope, its the tub or better yet, whats under the tub. They that claim its a buildup of soap and fabric softener, so I asked the LG representative how I could get rid of this horrible smell that wreaks through my home while washing a load of laundry and how do I get it to stop ruining my clothes. Ive had to throw away towels and clothes because the washer makes my clothes stink and the stink wont come out! She said that is not something theyre obligated to fix, which really turned my attitude from pleasant to obvious anger and asked her If anything goes wrong with your products, your obligation to fix because you damn sure arent doing a good job or there would not be so many complaints! Needless to say, my family must deal with the problems of the washer. Now for the dryer, out of the blue the dryer sounded like I put a few bags of rocks inside. It was so loud I just knew the drum of the dryer was going to explode! So, I called Sears to have them come and take a look at it and fix it. He said, I hear the noise and understand what you are talking about, but I cant find where the problem would be at. Drum belt, rollers or split drum. He felt bad about it and told me this has been a frequent, continuing problem with the LG front loaders and I know the guy felt bad because he didnt even charge me. He works for Sears and we know how they are about that $75 service call. So now, Im back on the phone with LG and they told me to do what Ive already done and that was to call Sears for repair. When I told her I already did that and went through all of that, she said if the repairman doesnt find a problem, then the dryer is fine and should be working properly. I turned it on for her and she was just so sure I put something in it for dramatic purposes! I explained to LG, a minimum of 10 calls, that the washer stinks and is ruining my clothes and that my dryer is obnoxiously loud, takes 1 hour and 39 minutes to dry clothes, which is the maximum time you can put on this particular dryer and the clothes still may be damp. She said I was probably overloading the drums. If 6 towels is overloading front loaders (washer and dryer), then the quality of LG is of very, very poor quality. With so many people having these very same complaints, LG should take pride in their customers and recall these items. When you spend $1,900 for a matching washer/dryer front loaders that claim to be efficient, but it takes over an hour to dry clothes, it doesnt sound very efficient to me. Needless to say, if anyone ever asks me about LG washers and dryers, I will not only tell them to run, but to sprint like their butt is on fire because they will be wasting their money. The washer tub stinks, which makes your clothes stink. No fix. The dryer is horribly loud, doesnt dry clothes very well at all. Finally, the belt and/or rollers on the dryer tub broke and the heating element went out. An expensive fix and a very common problem with this product. Do serious research when youre ready to purchase a new washer and dryer. No way would I ever recommend LG products.

I purchased this product less than 5 months ago and the water pump went out. Called LG customer service and they referred me to a company who refused to service any of their products. I called LG back and they gave me another phone number, called and set up a service call. They showed up with NO parts on them due to LGs policies. They do not allow them to carry parts for their product with them. The company ordered the part and told me it would be 4 business days before I could get it fixed due to LG having to ship them the part. LG on the other hand said they 2 day overnight parts. That was a lie. The appliance repair came 6 business days later (due to waiting on part), installed the pump, and to no avail.The technician said it had to be the computer board that was bad. What?!? We tested the washer and lo and behold due to the bad computer board, it burned up pump #2. From this point obviously I had a lemon of an appliance. Thank God for our local Home Depot, whom I purchased it from, because dealing with LG is a nightmare! Home Depot let me return BOTH LG washer and dryer I purchased and I traded it for a brand new Samsung washer and dryer. I will never ever buy an LG product again.

I purchased a dryer, model number DLG7201WE, on 3/2 from Lowe’s. Within the first month it is burning my clothes. They have a honeycomb burn on them. Trying to have a service tech come fix it was my major complaint. I feel LG customer service just wants to get you off the phone by not telling the truth about their service technicians. After several hours on the phone, talking with four different services reps and taking two days off from work, my dryer is still not fixed. I am disappointed with this company and will not recommend buying anything LG.

When we bought this dryer we were told itll last at least 10 years ~ it died today and its only been a little over 6 years. When we were forced to purchase a new LG washer 5 years ago because the stackable unit that LG makes will only support LG products, we were told by the LG repairman who had to come out twice to fix the brand new washer, told us that in reality the dryer would probably only last about 7 years and the new washer about 5 years because thats the way theyre designed. The dryer didnt even last the 7 years. Absolute expensive garbage and I will NEVER buy another LG product! Its costing us $425-$450 to have it repaired today, but its better than throwing away another $2000 on another set of useless, cheap-made crap by LG.

This the worst dryer I have ever had! Wish I had never bought it. It started having problems immediately shutting off 5 minutes or less as soon as started with smaller and larger loads even with normal loads sometimes on every cycle except speed cycle which is the only cycle that you can adjust the time and temp on. I called LG and they conned me into thinking it was ok by doing some bogus test over the phone. The dry sensor is in the lint filter which is so narrow there is no way to clean it properly, it gets clogged easily so the sensor can’t tell if clothes are dry or wet and she told me that it was a problem anyway with larger or smaller loads, wtf? My sensor was not even dirty then. I have tried cleaning the filter case and it is impossible, it is too narrow to get my small hands in and too narrow for any of the numerous vacuum attachments I have tried. This is the worst design I have ever seen in my life!!!!I called for service finally with an extended plan with PC Richard and they were terrible.. Poop had gotten in the dryer and was in the filter case and he refused to remove the whole thing or even show me how to do it. He stuck a brush in and then turned it on and huge amounts of stuff went into the exit pipe, but it is still full of gunk and lint. He was not able to clean it properly with a brush either or just couldn’t be bothered.I wish I had returned immediately and bought a Speed Queen which will be my next dryer. I will never buy an LG product ever again and I may not purchase at PC Richard again either. Neither is helping at all yet with this situation. LG offered to send their own tech out after I demanded to speak with a supervisor, but she said I would be charged if they determined it was not a mechanical, etc. issue. Well, guess what, it IS a mechanical issue because of your crappy design. This is a terrible design flaw and the company does not stand behind their product and now apparently neither does PC Richard who we have purchased everything from for years.

Bought LG washer and dryer just over 6 years ago. Had no problems till today when the dryer started to thump. I am a retired millwright-machinist and have repaired washers and dryers as part of my job for years in a large hospital. I took the dryer apart to discover the drum was cracked on the welded seam. My extended warranty ran out in March. Called the Warranty Department at LG and was told they never heard of such a thing and could not help me (I did tell them that there were hundreds of similar complaints on the internet). Called the local service company and was told a service call would be about $300 plus parts. They couldnt understand I already had it apart.I called another company and was told that I could buy a new drum for $133.58 but the drum was back east and it would take several weeks to have it shipped here, so I will weld the drum for now and order it at a later date. Not happy. The washer has performed O.K. but has a funky smell if you keep the door shut. We wash and dry about 4 loads per week so its not abused. Will not buy another LG.

I bought an LG 18 months ago when we moved to Dallas. Whatever I try adjusting the feet (no easy task, let me tell you), making sure the machine is stable by pushing the dryer up against it, wedging it against the sink, or adjusting and re-adjusting the load (because the machine stops and tells you to), it doesnt work. I had a Maytag for 13 years with not an ounce of bother, but this machine has been a headache. I usually have to wash the clothes twice because it doesnt spin well; not only due to the balance error message on the front panel, but also because it just doesnt spin fast or very hard the way the Maytag did. Sears have sent technicians out, time and again, but who wants to spend half the day waiting at home for a service call? Not me. Isnt that defeating the objective of a world that wants less time spent in the laundry room? Im going to suffer through the rest of its years and feeling annoyed at it. I will then replace it with my favorite: a Maytag. Sigh. Now, Im about to go reset it so that it will attempt a spin cycle with my quilt, but I know that bed cover will come out of the machine too wet for my liking, and Ill have to put it out in the sun for some time before I can even attempt to dry it. Dont buy LG.

We purchased an LG WM1814CW washer and DLE2514W dryer six years ago from our local Home Depot. The washer truly has been a workhorse. We have no complaints about it at all. The issues we have are with the dryer. The drum split down its seam a year after we purchased it and was replaced at no charge, because we had also purchased the extended warranty. With a year to go on the warranty, we started having issues where the unit wouldnt start when the Start/Pause button was depressed. We didnt think much of it being that it was a rare occurrence. Less than a month after the extended warranty expired, the unit really started having major issues with this. Wed press the Start/Pause button, but the unit wouldnt begin the dry cycle. It would instead hum loudly and you could tell something was getting hot internally. I contacted the customer service department, asking if they would cover the repair because of the history with the unit. They flat out refused. Now this problem happens frequently and the only way to get the dryer going is to open the door, depress the Start/Pause button and the button just inside the door at the same time while manually rotating the drum to give it a jump start. Once the drum is rotating, we have to quickly shut the door hoping nothing gets caught in it in the process. If it does, we have to try it again. Occasionally it starts to go but then falters. If we press the Start/Pause button again, it may or may not go. We have been able to deal with it like this for the past 2-3 years. We did bring in a separate repairman to see if he could fix it, but he couldnt cipher what the problem was and ultimately gave up (after giving us his bill, of course). I guess one of the last straws with my dealings with LG was when they started sending us emails after refusing to cover the repair. The emails referred to my wife and I as valued customers. I told them in no uncertain terms that if we truly were valued customers, theyd repair the dryer at no charge to us.Because of the extremely poor customer service we received, I will never ever own another product made by this company. I dont care what the reviews are and I dont care how good the price is. Never again will an LG product cross my threshold.

My parents LG dryer had a gas leak from the dryers faulty valve that almost killed my family. The house smelled of gas. This is very common with the LG dryers according the repairman. LG acknowledged that this has been an issue with many other models but not the DLG2302R, so they wont fix it.

Updated on 09/09/2021: Earlier this week, I submitted a review about my 2015 LG electric dryer. Today, after 25 minutes of trying screw extractors and the rubber band trick, an LG approved appliance repairman was able remove the front panel to determine the cause of non-heating heat element. Turns out that that there was an electric wire fire near back left side of dryer. A green wire which allows power to the heating element melted, sparked, and melted part of the neutral white wire next to it and there is black soot on the dryer lid. This could have burned down my home with my family in it! Now, have to have an electrician cut off the burnt part of the wire. But, this could happen again.Original Review: In 2015, I purchased a new washer front loading set, only to have to exchange the dryer for top loading model because front load models silicone collar would stink after each load even though I disinfected it after every load. The dryer has been great, but the heating element or thermostat died this August 2021. Worst of all, the dryer cannot be serviced because the factory installed door panel screws were over tightened. The screw heads cannot be drilled into to remove the screws to replace early expired parts. The dryer is now a nothing but a huge paper weight! Do not buy LG dryers. Contacting residential customer support almost impossible. I will be contacting the media should LG not make this right.

I purchased an LG French door refrigerator from H.H.Gregg 3/14/2015, I paid 3,023.99. June 2015, the freezer broke froze up and all my frozen food defrosted. I called H.H Gregg, they said that since the refrigerator was not yet a year old, that I would have to deal with L.G. I called L.G. They sent someone out to repair the fridge, he had to thaw out the ice with a hair dryer, said that the fan motor was gone, he ordered a part took a week to get it. He then came back out, put the fan motor on. It worked until November 2015, I came home about 11 pm, water all over the floor, everything in my refrigerator and freezer melted or spoiled. I again called HH Gregg. Once again they told me to call L.G. I called them, told them it was broke again, they told me it would be 8 to 10 days for someone to come out.I tried to talk to these people, they sent me to a call center overseas, they said they would not replace the unit. I then called the executive center in Alabama, worst customer service ever. It is now three weeks later, 4 dates before thanksgiving, still no fridge. Finally a LG tech came out, said it needed a new computer, a new compressor, and that there were some more problems. 5 hours later he took photos and left. Said beyond repair. Next day he calls, said they were not going to replace it and that he had to try to fix it. I called L.G. back, they were horrible, said I didnt have a choice they were not replacing it. So now the tech has it back together. Said he hopes it works. I will never buy another LG product, I would discourage anyone from buying LG. The worst People to deal with!

LG washers & dryers steel drum cracked and flooded my utility room, den area kitchen and two hallways in our home. Resolution dept/LG Risk Management Dept. tactics are unethical. The drum/tub is only partially plastic not steel. LG told me I had to get my homeowners insurance to pay for floor damage. They are awful. I contacted a number of appliance retailers and told my story and their reply was, This is why we dont even carry LG. Their appliances are pretty but thats about all. Their appliance performance and dependability does not measure up in essence. Buyer beware with LG manufacturers!!

LG Wave Washer and Dryer (Granite) - This is the second time the drum in the dryer has come loose. The first time because we left a review, LG repaired the issue only for it to happen again. My husband is a Quality Engineer and deals with these things all the time. This dryer should have been recalled and the washer is rusted really bad. This set cost me a lot of money and the dryer is now too dangerous to use because there is a huge hole in the drum and you could cut yourself. It was beautiful to look at but does not work well. All my clothes and sheets tangle... So frustrated.

I have exhausted every option to resolve this matter regarding our LG washer/dryer. Purchased at Home Depot (approx. 2010) with the additional warranty. Upon numerous issues with delivery, installation, drainage, mold, mildew, build up, seals, etc.. Home Depot hires an outside source/third party vendor for service. Just the phone calls alone feel like theyve taken years off my life! The call center that handles the calls is obviously outsourced and makes for major language barriers. We had numerous repairmen assist with the issues. Not one time was there any resolution. We have a family of five and Im blessed as the Laundry Goddess. I have a generic disease and have recently been diagnosed with lupus. My health is taking a toll on everyday chores. These less than desirable machines add unwanted frustrations. I look forward to a resolution!

Got set as gift from brother-in-law after wife helping during death of his wife. The washer has worked fine since 2008. The dryer we have had checked several times, always says vents needed cleaning. Now that I have read reviews of how having to do exactly what we have to do is dry 4-5 times, I am convinced no need to spend any money on this high dollar product. Will purchase a decent dryer... Used to be a washer dryer lasted 20-25 years. What a shame on LG! Never again.

I bought the washer and dryer three years ago. Six months after the purchase the hot water stopped going into the washer so I just washed with cold. I had two techs check out this machine. One couldnt figure out what was wrong and the second told me I need a whole control panel. That was to the tune of $400.00 plus service call. Now you are wondering why I didnt get this cared for during the first six months. Well I had brain surgery and even had to learn to walk again so that washer was not my priority at that time. Guess Ill continue with cold water. Never again!!!

Bought my machine from Home Depot on June 14, 2013. It has never gotten clothes clean or rinsed (unless I run a second rinse) them properly. I thought it was me, my detergent, or water. Changed detergents, added baking soda, and purchased a water softener. Today I was so frustrated with the rust on the bleach dispenser and LGs response to it that I went online to check for other rust complaints. Lo and behold, aloof the problem were listed, including that it takes too long to wash and tangles clothes, particularly any type of pant, terribly. I suspect thats why it gets so many balance errors. Worse part now is rust all around bleach dispenser. LG tells me its because I spill detergent and dont wipe up. You could eat out of my washer and dryer. I keep them so clean. Ive seen many, many rust reviews. This is an issue with the product. It has nothing to do with not wiping up a spill. If there is a class action suit, Id like to join!

Sadly, a new dryer that had to be serviced 3 times within a year. Clothes continue to come out damp, an internal rattling noise which is loud, and a lint catcher that destroys clothes. I am quite sad. :(

We bought our LG front loading washing machine and dryer in 2010, since then the washing machine floods all the time. At first, I thought it was me, putting too many items in or possibly using to much detergent. It is neither of these things, it is the washing machine. It is a piece of junk. The smell, I dont even want to go into that. Just read all the other reviews. I will remove these items from my home as soon as I am able to buy anything other than the LG nightmares I currently own.

I have an LG front load dryer (model DLEX3857W). The original dryer lint filter warped, I guess from the heat of the dryer? It would not sit flat, which caused clothes to get caught on the filter, mostly clothes with thin straps, such as camisoles, etc. However, on one cycle, a sleeveless nightgown was caught, which cracked the corner of the filter, as well as a piece of the filter guide. I purchased a new LG lint filter and replaced the broken one, but it never would sit flat where the corner of the guide was rough. Ive had 5 camisoles, 3 nightgowns, and now a fitted sheet destroyed due to being torn when becoming caught and twisting around the raised part of the filter. The material gets wound so tightly that the piece caught just tears off.I made a complaint on the LG website blog, but my entry was declined because I failed to meet posting requirements - I cant figure out what didnt meet, except that the question I asked was based on the fact that I had read several blogs where Kenmores version of the same dryer has had a recall of the due to the same problem, and I asked if there was an LG plan to recall. I have also emailed LG directly, with no response as of yet. There are MULTIPLE complaints online on different blogs, which is where I found a link recommending replacement of all 3 parts - the lint filter, filter guide, and lint filter cover. I found all the parts on Amazon, with more complaints of the same issue. Why should I have to spend $60 for parts that appear to have been a defect from the beginning.

I purchased an LG washer and dryer several years ago. I absolutely hate them, but they cost a small fortune, so I am not ready to buy new ones. Here are my complaints: my clothes never get cleaned; it doesnt use enough water to get them cleaned! They always have a mildew smell. Now my detergent draw will not open. It is stuck for about a month, but it would eventually open. From all the complaints I have been reading, why has the Better Business Bureau (BBB) not gotten involved? My sister bought an LG refrigerator, and she also had multiple problems with it! I will not be buying another LG product!

I purchased an LG dryer, model # DELGX7188WM, a few years ago. Recently, I noticed it smoking and quickly unplugged it. After calling LG, their response was they could schedule a repair call but I was responsible for all costs. I replied that I am perfectly capable of scheduling a repair appointment. I found LG to be of no help and I will never purchase another of their products and highly recommend anyone considering any of their products to consider the lack of product and customer support LG provides.

The LG True Balance washer is the worst washer! Every time I wash towels or sweatshirts the washer become unbalanced and restarts the washing process. It is so frustrating! I have to spin the clothing piece by piece to get the water out enough to put the clothes in the dryer. Worst washer I have ever owned. I will never, ever purchase another washer like this again! If I could give it a zero rating I would!

I have LG brand washer and dryer as well so it was a brand I could trust. It helped that I got a discount from buying from the same company and they rewarded me for being a frequent shopper. I love the brand and have had no issues with them so far. The smart electronic option where I can see my shopping list is really helpful for mom who forgets so much with everything going on. Being able to jot it down and have it connected to my phone is such a wonderful and neat option. But I hate not being able to organize my fridge the way I want it and the freezer doesnt have as much space as I would like. I bargain shop and want to be able to stock up on much needed items for my family.

I purchased an LG washer and dryer from Home Depot about 18 months ago. I got their top model at the time top loading. After about 15 months I noticed the paint around bleach dispenser beginning to bubble up and so I removed the blue tray only to find machine has been rusting. I thought perhaps its because when pouring bleach we sometimes get it between the plastic and machine. Then when looking under, I noticed the entire machine has massive rust buildup to where its flaking and falling on the plastic edges of the drum.After contacting LG about this issue they pretty much said Im out of warranty and oh well. At the rate of the rust Im guessing another 2 years and metal clips / screws will pretty much break during a spin cycle and nothing I can do about it except share this troubling issue to save someone else thousands of dollars on LGs poorly protected product against moisture. That 10 year warranty sticker is such a gimmick since these wont make it past 5 years with the crazy rust buildup. I did some research online and found that many other users have gone through the same frustration. I hope all the negative reviews will get LG to better insulate metal surfaces in their machines. Even my car comes with 10 year 100,000 mile warranty against rust yet washer has no rust warranty?

I bought this very top of the line energy efficient LG washer and dryer for over $2,500. I wanted to be environmentally considerate. But now I have to wash my cloth 2 or 3 times to get them clean. The washer does not allow enough water to the cloth to get them even fully wet. The sports clothes of my teenager still smells bad after 2 wash. When I called the company they send out a technician that did literally nothing but read the error codes to someone over the phone and then told me that the machines are not meant to give water to get the cloth soaked and hence my cloth cannot get clean! If it bothers me that much I should consider buying a top loader that will allow enough water to get into machine to actually wash my cloth. I dont even want to start talking about the washer bouncing around and not getting balanced. I had someone 3 times here to try to balance the machine so it does not make all this noise but then was told that my floor is not leveled and this is the best they can do. This is the worst machine ever and I feel I was ripped off! NEVER again a LG in my house!

Washer that is 6 months old breaks down, dryer that is 13 months old broke down, and cant find repair person. LG doesnt care if they sold product and have no one to work on them. Your call goes to out of this country and cant understand people on phone. All LG products bad, also service is nightmare. Bought at Home Depot was my first mistake. Nightmare.

LG stackable washer/dryer, apartment size, high end - I thought! Two years later, a bunch of drywall have been replaced due to a bad washer install (Best Buy) and 5 visits later from the service team for the dryer, I am tired. No more LG anything ever. The dryer is so poorly designed (its the vent less model - dont buy one) that it takes a team of techs to pull the unit out of the area its in just to press a button to reset the thermostat. Its had three new computer boards in 2 years. The techs pulled the dryer all apart last visit and replaced the entire thermostat rather than just reset it. That was a couple of months ago and it just went south again today. It overheated then stopped dead. I am lucky I bought a service contract from Sears. They have been great, but I hope they just replace the unit soon. Its costing them a fortune to repair. Cheaply made appliances are keeping many techs employed these days it seems. LG? No, never again. And yes, their help desk was useless when I had the 1-year warranty. Now poor Sears has to come out and visit more often than I want them to come. I dont understand why any appliance store would stock items that repeatedly fail.

We bought a front loading washer and dryer. About three years later, the washer is shaking so hard it sounds as if it will tear down the walls and cave in our floor. The washer shakes so hard, it moves across the floor knocking into other items as well as the dryer. We called LG and were told it is no longer under warranty, but shaking was due to an unstable floor. I told her the floor has not changed, only the washing machines performance. The representative stated that all of the washers shake a little, this was to be expected. I asked if there was a part that could be replaced to stabilize the machine. She said no, there was no such part.A few days later, I looked up an appliance repair company that works on LG appliances in our area. The repairman told me LG had this problem and it just needed the struts replaced. So we had them replaced. It was better, but not as stable as before, not like any of the previous washers Id had throughout my life. I trusted LG to be an upgrade in quality. It was not. After only six months, it is as bad or worse than before the struts were replaced.Additionally, weve put heavy duty pads underneath. It just walks right off the pads, tipping over as if it will fall on its side. This washer is worse than the old wringer type with the incredible noise and the bouncing and moving. My husband and I have to restrain it or turn if off. And like some of the other owners, it does have a stinky, moldy smell. Mold is not normal in a machine designed to clean. Ive been leaving the door open after each wash, spraying inside the drum with Lysol or Windex.Cleaning clothes is an effort toward good hygiene. Moldy water defeats that purpose. Yes, standing water creates mold, but what is wrong with a design that causes mold to proliferate like this. Perhaps Maytag, Kenmore, or GE could teach the engineers at LG something about designing for public use. If this were normal, as the rep would have us believe, it would seem appropriate to include these features in the sales material - LG Front loading washer has a normal smell of mold in the machine which naturally transfer to your clothes. Another very normal feature that astounds LG consumers is the washers ability to mimic a wild bucking bronco, leaping and jumping out of its stall.It is a relatively expensive purchase. Consumers expect quality to equal cost to equate value. I dont want to feel like I have been duped and bought a piece of trash. LG has changed my opinion of its products - washer & dryer, refrigerator, microwave, internet TV - I cant trust them no more! We believed that your Life is Good motto included us, not just you.

Purchased a matching LG washer and dryer (Front load washer model WM3670HVA) including pedestal bases for both from JCPenney in July of 2017. All was well until; Dec. 7 when we heard a loud banging noise coming from our laundry room. The washing machine drum was hitting the back and front of the washer so violently that I thought it would break the door. I immediately shut down the washer and rebalance the load. The same thing happened when I restarted the washer. Every time the machine went into the spin cycle the drum would hit the front and back of the machine with such force that we thought it would crack the door. The load in question was towels and wash cloths. After we removed the towels we tried it with a lighter load, tee shirts and underwear, same thing happened again on the spin cycle.I called LG and reported the problem that day. They stated they would have their service vendor call me. Never received a call. Four days later I call again and get the same answer. Still no call. Called JCPenney to report the problem and they tried calling LG with no luck. The appliance manager told me that LG service actually hung up on her. Today is 12/18 and I placed my third or fourth phone call to LG. Guess what, I get the same answer stay by the phone someone will call. I ask to speak to a supervisor and she repeats what each of the service reps said, Youll get a call from the center tomorrow. Twelve days and I have a broken down washing machine and still no call from LG warranty service. Never again will I buy an LG product if this is the way they handle their warranties. What are my options???Updated on 03/17/2018: Today is March 17, 2018 and LG warranty service still has not repaired the washer described below. My advice to any consumer thinking of buying a LG appliance is DONT. If you dont believe this review simply read all the other reviews that have been submitted and you will be educated to the fact that when needed, LG Service and their warranties may not be there for you. In my opinion they are the worse of the worst. I am 76 years old and the process of seeking warranty support from LG has been one of the most frustrating experiences of my life. Yesterday I spoke to LG for about the 15th time and they outright lied to me again saying they finally had a repair service to look at the washer. I immediately call the repair service and they tell me that they did not accept the work order and LG does this to them all the time. Shame on LG when they wont help consumers get what they are entitled to. Tells you something about their product and their Corporate attitudes. Ill keep fighting with LG but future consumers should heed the warning BUYER BEWARE.

I recently moved into a new house that came with 1 HE LG Washer & 1 HE LG Dryer (Model DLE2150S). When I saw it was an LG brand coming into the house, I knew that I would be in lots of trouble. Needless to say, a little over a month of moving in and our HE dryer now does not turn on. I looked the simple troubleshooting in the manuals and it did not work. I then turned to the worst customer service I have ever experienced.I called LG Canada. I got to this lady who then proceeded to ask me what was wrong. I informed her and she asked me if I have unplugged it. I told her yes I have and plugged it back in. She asked me Well, Maam, how long did you unplug it? and I replied (knowing most computers take 10 sec to reload) 10 seconds. She replied, Oh no Maam, you must unplug for 30 min at least. Well how the heck was I supposed to know? After you do that, then plug it back in to reset and if it still has trouble turning on, which I highly doubt it will, you must contact sellers warranty. Well needless to say, it still doesnt turn on. Thanks for your useless and crappy service LG!

About 5 years ago I spent thousands on an LG double door fridge/freezer and the washer/dryer combo. The fridge motor died 2 xmases ago and as they were shut, we lost $4-500 worth of food. Then there was an issue with the washer within 2 yrs., cant remember exactly what. Had that fixed. A few days ago I noticed one of the internal arms inside the washer had come off. I thought it was just a case of hubby screwing it back in. NO. The whole machine has to be taken apart to fix. The other arms are loose too. Its cheaper for us to buy a new washing machine. Its 5 yrs old. Im beyond furious. Never buy LG. Its JUNK.

On September 6th, my wife and I felt a Jarring motion in our home. It was almost like an earthquake. I went to investigate and found my LG washer had spun out of control and had put a 6 inch dent in our wall and had also hit the LG Dryer next to it and did considerable damage to it. Since the machine was about a year old we contacted LG. Within days they sent out a technician, who took pictures of the damage and forwarded them to LG. He also unplugged the machine and locked it so we could not use it. For the next month and a half we contact LG on what they would do. After about 10 phone calls with questions about what is the serial #, which the tech sent them the first day, to where did you buy it and do you have a receipt. Again all info they track as the manufacturer. They did refer us to a Mr. ** who did respond to emails, But it wasnt his department.We finally contacted the Presidents Office and that got a response now they are offering a free repair or a discount on a new unit. Nothing about the $300 worth of damage to our wall or the extensive damage to the dryer unit. The whole process seems to be designed to have you stay on hold until you give up and dealing with people with a poor understanding of English, to pointing you to the wrong people. We are 45 days later and now the President is involved. Hopefully we will get our repairs soon.

We recently bought our first home which had brand new LG appliances throughout the home; great! Major upgrade we thought. 2 months in and the freezer portion of the fridge has failed and the microwave has too... Only to find out were not covered by any sort of warranty as we were not the initial purchases. Very frustrating experience after settling into our forever home. Do not buy LG for ANYTHING. Anticipating the failure of our washer and dryer as well.

I own a LG Electric Front load washer dryer. The biggest disappointment is the Dryer Drum. I have already replaced it once. And now it is cracked again, and it is $200 just for the part. The stainless steel used is almost paper thin and always cracks near the welded seam. This is a DEFECT! I am looking for a regular steel drum in my next one, (they never cracked on me) and find it hard to even look at LG products other than matching the washer better.

I have an LG front loader, and have to run the machine 3 times in the very dry mode in order to get the clothes dry, and clean the filter after every cycle which does not catch all the lint. Actually, most of it goes into the chamber that has to be cleaned often with a special vacuum cleaner wand! This is by far the most worst and most expensive dryer that Ive ever bought! Ive had problems with all the LG appliances that Ive bought, and WILL NEVER buy any of their products again! Actually, I hope they go out of business, which will stop them once and for all to give people so much grief by spending more money to have them fixed, not to mention the useless time spent on their so called Customer Support!

My LG top loader is the biggest piece of crap Ive ever owned. Sometimes it takes literally all day to finish one load. Just last night it filled up 6 times after me manually balancing the clothes. There have been times Ive put sopping wet clothes in my dryer because I get so sick of the endless cycles. I hate this washer and cant even sell it cause Id feel like a dirtbag handing it over to someone else. High efficiency my butt. Do yourself a favor and NEVER waste your money on an LG washing machine!

Bought this machine did about 10 loads (very lg. cap.) then had to move. Just before moving I received a letter from LG, didnt open it just put it in the lower drawer of the front load dryer bought at the same time. Had to put unit in storage for a little over a year. Finally got it set up again (both times moved by professional movers). The dryer was missing a leg, and when I read the letter it said dont use the washer unsafe and there is a recall. Wait to do laundry. He comes out switches a elec. board and tells me the life of the unit is about 5 yrs. They are filling our landfills and should have bought a Maytag simple unit with no bells and buzzers, will outlast anything! Do a load of colors and had a DL code pop. Played with shutting it off and got it to work. Two weeks later a load of white (all my undergarments). Come down in the AM before work on Friday and all the lights are on with the same code. Played with it the same way but nothing. DL code is door lock. Get out the guide and it tells me the unit needs service. Now Im pissed need to be at work and all my undergarments are locked in the machine. Call LG and speak with Sue with a Philippine accent, I could go on about this but wont. She tells me it needs service for sure its no longer under warranty and it will cost $89 and they could have someone out Monday. I hit the roof. This machine did about 10 loads before storage, since then had to be serviced before my first load and now needs to be fixed on the 2nd! What am I to do call in? Go and buy new underwear? When Sue came back to tell me she checked and the soonest service could be done was Monday and asked those? She said, Do you want me to see if someone can come out sooner? I thought thats what you were doing! I was thinking, What do you do in the Philippines go to work in dirty underwear?! Supervisor comes in at 8am so we will see? By the way the dry leg ordered also by a Philippine lady came wrong and reordered what I was told is now the right one?! I WONT BUY LG AGAIN! DONT BUY LG! LG SUCKS!

Not even a month after we purchased the matching LG front load steam washer and dryer we started having issues. The washer started leaking water from the door when it was running. Maintenance guy came out and basically told us it was our fault. Now a year later, when we open the dryer it literally smells like we have farm animals living in the dryer. Maintenance guy comes out and once again its our fault. These machines are high maintenance and require a complete wipe down after every use. Wipe down the gaskets the doors and leave them open to air out (we have a toddler yeah thats safe) Dryer had to be semi disassembled and the amount of lint the bypasses the filter is INSANE! Why even have a filter it doesnt look like it catches anything! Them wiped down with bleach and sprayed with white vinegar. This is ridiculous and we will never go with another LG appliance ever again.

I bought my washer and dryer a few years ago. About a month, maybe less from the first use my washer would drain out all over the floor. I couldnt figure out why. I read the troubleshooting manual and found it had a drain. So now every other day I drain it in a bucket so it doesnt leak ALL over my floor. I shouldnt have to drain my washer... it shouldnt leak. A few weeks after my washer started leaking my dryer stopped drying. I did all the vent cleaning and it didnt help. I found one setting that will dry my clothes. I have to put it on cotton/towels for 1 hr to dry a small load or a large load. That is the only setting that works. Now my dryer has been making a loud noise for months, my clothes have also been getting caught and all my tank tops straps get stretched and ripped. I just took a good look inside and the drum is not only cracked, a big piece is broken off. After reading all the trouble people have trying to get help from LG I will not bother. I am going to buy a new set NOT MADE BY LG... I can no longer deal with trying to get laundry done for a family of 5 with useless appliances.

This morning, my wife started a load of clothes in my 2002 LG Trom front load dryer. I was in the backyard with the dogs. I noticed an electrical burning smell. I ran in the house to see if there was a fire! The dryer was smoking! I turned off the gas and unplugged it. I repair all types of equipment for a living. Upon disassembly, I found that the wires going to the safety temperature switch, on the top of the burner tube, had shorted out where they were rubbing on the gas line.

I scheduled and paid for a service call to have my washer repaired 5 days in advance. Took the day off work so I could be there for the technician between 8a-12p. Technician calls on the afternoon prior and says he is going to come at 3p-5p because coming between 8a-12p would make all of the other customers wait due to the amount of time it will take to fix my washer. So this becomes my problem?! Then the technician gets angry with me because I called LG to see if they can reschedule and then tells me he is not coming out to fix my washer. I was nothing but professional with him, but there was no way he was coming into my house to fix my washer now. I spent nearly 4 hours of my day dealing with LG - waiting on hold, negotiating with them, trying to get a replacement technician, etc, until I finally decided that getting a refund for $260 repair bill would be better spent on a new washer and dryer (which didnt need to be replaced). Ill give you one guess as to which brand I DIDNT buy! I got a brand new Maytag washer and dryer for $1700, which means Ill never have to deal with LG again. I will never own another LG product. LG, if youre reading this, your customer service is the worst experience Ive ever had with a customer care team. I guess it says a lot that I would rather spend $1700 than give you $260 for a repair on a product that served me well for nearly 9 years. The dryer is still going strong, but Ill sell it to offset my new purchase. For me, it wasnt the product, but the people.

I purchased LG washer and dryer (WM8100HVA, DLGX8101V) at the end of November 2019. On Dec 7 I called LG warranty center and report problem with Dryer. Because Covid 19 the past two weeks I was not able to contact LG center. When I was able connected somebody on the line (person from Philippines) inform me my warranty expire a few day ago and they can send tech ($ 125 charge in advance no refundable for evaluation and the tech will quote the final cost of the repair). Is this is the LG policy to respond to customer during this Covid 19 when we try protect each others? (I dont wanted tech coming to my house and get infected.) After simple troubleshooting I realize the problem is electronic board EBR 765 195 14 which I ordered at Searsparts.com for $ 152. I see online customers review. This is a systematic problem with these types of LG dryer. The electronic boards are creating issues. Is the LG planning to recall this product?

I purchased a LG washer and dryer from Sears 09/2010. My washer has started rusting. I have contacted Sears, LG and Better Business. I can not get anyone to take care of this or stand behind the product as promised when it was purchased. This is a manufacturing problem not any fault of mine. I would advise anyone do not purchase a LG washer, and do not purchase any appliances from Sears. Read all the bad ratings of Sears and LG. Don t make the mistake I DID.

Been waiting for a month for technician to come out and fix our LG refrigerator. He said that we needed a new compressor and dryer. Replaced it on Thursday still out here it is 48 hours later still not working. Called about it to LG they said it’ll be another two days before anyone could check it out. The way our LG products do not last even under warranty you won’t get them fixed. Good luck.

I never write reviews but I just had to. I got LG top of the line, top loader washer and dryer set. I guess I didnt research it enough. I have been doing laundry for 30 years and there really is nothing I like about this set. First and foremost, neither the washer nor dryer let you choose your settings. They have categories and it is what it is. Unfortunately they are terrible and dont work, e.g., nothing between normal and delicate. Does not get stains out unless you use 2 1/2 hour cycle with soak. Cant understand that one. Dryer same problem with settings. More dry is really almost dry. I gave it a year and still is the worst purchase I have ever made.

So disappointed. I always wanted a modern fancy washer and dryer with the round windows. I thought this was something really special. I just bought a new home and decided to treat myself to the new LG washer, dryer, and mini washer. Model #s PRODUCT # WM3670HRA, PRODUCT # DLEX3370W, PRODUCT # WD100CV. Day One, I washed my first load. Put my clean sheets on my bed. While in bed noticed a rough patch like DRIED SOAP. Hmmm. So I washed it again the next day and this time watched through the ROUND WINDOW. Noticed there was NO WATER to speak of, just a little dirty puddle, not enough to wash one foot. And then the rinse cycle, if you can call it that, same dirty puddle not enough to rinse a foot. Call LG customer service. All my fault. Oh our washers are state of the art, scientifically superior to wash clothes with very little water. And the King has no clothes.Finally checked out REAL reviews and heard the same story I experienced OVER AND OVER AND OVER. So DAY NINE, after washing several loads, water left in washer and mini washer, 1 hour 15 minute to wash a load I WENT BACK TO HOME DEPOT AND RETURNED ALL OF IT. Purchased a real washing machine GE. Thanks but no thanks. Youve been warned. Purchase at your own risk!

Husband and I purchased a LG dryer model # DLEX3570W two and a half months ago from Conns Appliances and noticed the print around the settings was just wiping off. One side is gone and the other side is smearing. This is a front loader dryer and wasnt cheap. We also purchased the matching washer. The washer print settings are fine so far. We owned LG washer and dryer before this set and although the washer failed after about 4 years, due to pricing we thought we would give it another try. We called LG over the print coming off and sent them photos. They said it wasnt covered under warranty because it is cosmetic. My husband explained to them that it wasnt cosmetic when it affects whether or not you can see what setting that you are setting the dryer on. They said that they wouldnt cover it and that was that, basically. My husband called Conns Appliances and didnt receive any help for them either, even after telling them that he was going to have them come and pick up their junk. LG tried to say that we must have cleaned it with a harsh chemical. I read on a review somewhere back in 2007 they tried to tell the same thing to another woman. Warranty says any defect in materials or workmanship. This is a defect. Im nearly 60 years old and have owned washers and dryers all of my adult life and have never had the settings print come off. I dont care how long that I had owned it. Thinking of getting a lawyer.

I purchased LG Dryer from Home Depots stackable option package, yet when service needed on dryer, LG stated that I needed to unstack. Their representatives installed when we purchased, why would I need to unstack. What you pay for is not what you get from the LG product or from the LG Company. They should stand behind what they sell. I wish I had never ever purchased this product. To anyone considering purchasing, I hope youll look at the reviews. Do not buy and do not waste your money or time on this product. Look elsewhere for a quality product. I have purchased many items from Home Depot. They need to reconsider offering the LG product in their store. Reputation of products sold by Home Depot is important to customers like myself. Sure its a LG product, but I bought it from Home Depot. Who gets the bad reputation? They both do, LG and Home Depot.

I purchased our LG smart washer dryer combo from Home Depot 14 months ago. For the first year it worked like a charm. Once it was paid off, the nightmare began. I have called the horrible customer service in the Philippines only to hear a repeated script. I have had my home warranty company come out twice. The only way for me to wash our clothes is to confuse our washer into thinking that the load is large. I put in 2 buckets of water on top of towels. I have ruined so many of my clothes in the twisted rope like fashion that I could cry. It takes me 1.5 hours to wash 2 pairs of jeans and a few shirts.The dryer is also Lousy Garbage. It over dries and shrinks our clothes, those that make it out alive from the washer never dry at all and are very wrinkled. And then there is the smell... The technicians say this is how they are suppose to work. There is no energy saving in taking all day to do a household of threes laundry. There is nothing smart about these machines... Be smart stay away...

Purchased new refrigerator from RC Willey 18 months ago with our new house, have had an LG frontload washer and dryer for over 7 years without an issue. Fridge had great reviews and we really liked the door-in-door. Has worked flawlessly until yesterday. Found water all over the floor (luckily we found it quickly and cleaned it up, it would have eventually ruined our laminate floors (except I have not pulled out the fridge to check underneath). Checked with the manual and went through all the troubleshooting, nothing worked. Called customer service, and they quickly set-up a case number and scheduled a technician to come and see what is wrong. Had the service company call me the next day and confirm an appointment for the following day (Good so far, right? Except all of our frozen food is thawed. Luckily my wife is a florist and she has a floral cooler that we put our refrigerated items in). Two hours later the same person called back and said that they cant do the service call, they do not do LG warranty work. They would call LG and have them schedule someone else. Wanting to make sure that no-one dropped the ball, having no fridge/freezer is a major inconvenience, I called LG service back and asked if the cancellation had been taken care of and a new service company scheduled. It had not. The customer service person was apologetic and said that they needed to get an authorized service company scheduled to come service the refrigerator, because not all companies are equipped to handle cooling issues. Why wasnt this already figured into the request? The person also let me know that the service will hopefully get set up tomorrow (Friday 1/18/2019), and I should hear back next Monday or Tuesday. They gave me another case number. So I went back to the original text response I received from LG Customer Service, it indicated an authorized repair service located 68 miles away. Except I called them and they wont do any work on LG refrigerators without a work authorization code from LG. A cooling issue? They told me they arent equipped to work on LG cooling issues anyway. So then I started looking on-line to see if this was a common problem. Way too many nightmare customer service stories for an issue that is an obvious defect. I would not choose to be without a fridge/freezer for any length of time, and would want to replace it with another product quickly. Pretty disappointed in this product that was pretty expensive.

We purchased brand new LG washer and dryer. After install on the very first wash cycle I heard an unusual sound only to find water pouring over our entire newly remodeled laundry room. The washer had a cracked hose in the internal compartment. We have spent many hours and many attempts to resolve this issue with LG. They have been very difficult to work with. Service people do not want to repair their machines so we are on week three with no ability to wash clothes after purchase of a new washer. LG has refused to replace the machine even though it was defective from the start. Save your time and especially money and DO NOT purchase from LG!!! I could not say it enough. They should not be in business as they do not know how to manage issues after purchase. Furthermore, they do not have a product worth purchasing.