I bought a LG Washer and Dryer from Home Depot, paid 4600.00. Had to have the dryer drum replaced. The rollers, they fell around the dryer. The washer has leaked so many times and ruined my floor and clothes. Door hinges are junk now. Not happy.

We bought our LG front loading washing machine and dryer in 2010, since then the washing machine floods all the time. At first, I thought it was me, putting too many items in or possibly using to much detergent. It is neither of these things, it is the washing machine. It is a piece of junk. The smell, I dont even want to go into that. Just read all the other reviews. I will remove these items from my home as soon as I am able to buy anything other than the LG nightmares I currently own.

I bought the washer and dryer three years ago. Six months after the purchase the hot water stopped going into the washer so I just washed with cold. I had two techs check out this machine. One couldnt figure out what was wrong and the second told me I need a whole control panel. That was to the tune of $400.00 plus service call. Now you are wondering why I didnt get this cared for during the first six months. Well I had brain surgery and even had to learn to walk again so that washer was not my priority at that time. Guess Ill continue with cold water. Never again!!!

Hi. I bought an LG washer and dryer 2 weeks ago, got it installed 4 days ago. My first wash the dryer didnt work, I kept trying but it didnt. LG sent a 3rd party tech who investigated and replaced a part (back box ) but it still doesnt work. Hes left it to a next unscheduled appointment to probe further to try and see if changing front panel will work. I paid $2600 for this machine and Im so disgusted, disappointed & frustrated with the process and the service from LG. For the price this machine is a complete failure for me. I paid for a new functioning washer and dryer and I got a trial and error piece of equipment. Im a mother to 4 school going kids and the inconvenience, hole in pocket and frustration is inexplicable. I want LG to replace this machine irrespective to their further investigations irrespective if it leads to repair or not. Because I didnt pay for a repaired product I paid for a brand new functioning product and I want one or my money back. I wouldnt recommend this machine to anyone on this basis.

Had been noticing small (and some large too) particles on my clothes. Blamed it on everything else except the washing machine. Read book and was instructed to clean tub with bleach or a tub clean. Cleaned it and the large particles became small particles. In the beginning I rewashed everything which didnt help. So now I have to shake the clothes outside, rinse and spin again, put in dryer and shake clothes outside or pick or roll off the particles. Have to be very careful when clothing is wet because the particle will smear and leave a mark on the clothes. Does not clean the clothes as well either. I called company and was given foreign representative who read from a script saying to set the washer on a certain number she gave me and put phone near the machine. She said it is okay and had no error codes. Spoke to another person who said to have someone come in to check it. When reading the website about this machine, it has the identical problem with many other consumers. One person described the problem as having a can of Pepsi explode in machine. Many have had techs come to fix with no such help to the problem, just a large bill to pay. This is sad. I have a top loader bought in 2015. The front loaders appear to also have a smell which I seemed to combat with the bleach and leaving the top open. It is indescribable and I do intend to write to the State Attorney General as this does not seem to be something that should happen with a brand new machine and the company takes no responsibility for the problem. Too many consumers have this problem. I could go on but I get extremely upset and my daughter bought in 2016 a front loader and Im sure it will happen to her. My husband researched on computer and we have to try to get more of these particles dissolved which we are going to try with vinegar. Bleach breaks up the sediment which you cannot see but the vinegar supposedly dissolves it. I am 69 years old and have never had such a problem with a washing machine. This is a disgrace!!!

Horrendous Experience! On 7/13 I reported that twenty expensive Brooks Brothers non-iron shirts were destroyed due to the fault of the lint filter of this dryer. The shape of the filter was not manufactured properly and did not remain in place. As a result, pockets, sleeves, button holes and collars of twenty shirts in a load were ruined. I immediately contacted LG customer service and spoke to someone about this event. They offered to mail a new lint catch and then said that I would have to complete a full report of the incident. A follow up email arrived to me with a claim form that I submitted on 7/20.I completed the form in full and also took detailed photos of every shirt and the damage caused. I had heard nothing back at all for two months until on 9/3 when I began to submit daily written complaints via the LG website complaint portal. Finally on 10/5, another representative contacted me via e-mail and asked me to once again forward my claim for and all of the photos of the damage. After review, the representative said that the most they would offer was a reimbursement of $250.00. I sent examples of the current value from the Brooks Brothers website, segregated the shirts for physical inspection and was informed that I would need the original receipt for each one in order for the reimbursement to be reconsidered.A collection of twenty shirts bought over a series of time that were not defective prior to their placement in this dryer would have had no reason to have receipts available. I offered to have them viewed in person and made between 3-4 photos of each shirt as described, showing their tags and damage! Brooks Brothers shirts are quality and time tested to last because they are made properly; quite unlike this dryer! I have yet to get any response to my dissatisfaction for this companys resolution. I did, however, receive this e-mail from 12/21 that had the gall to offer me $500.00 for having completed this survey.My loss of value due to the shirt damage was in excess of $2800.00!! This company has a terrible amount of nerve and complete lack of concern for the customer experience as a whole. This dryer is an abomination and I am sorry that I ever decided to purchase it. Your company should be ashamed of itself for all of the aggravation that I have been put through for this incident...never mind the financial loss!

My husband and I really researched washer/dryer sets. Living in CA, we wanted to be as green as possible, but also get value from our purchase. We settled on the LG Steam Front Load Washer and Dryer, and at first were very happy. However, not too soon after our purchase, I noticed that my tank top straps were tearing, my husband found tears and rips in new t-shirts and some underwear was twisted to the point of being ruined. Finally, after numerous clothing loss, which was starting to get expensive, I researched what was going on and found that the dryer lint screen was the culprit; in fact, many other people appeared to have the same problem. I tried at first to purchase a replacement on Amazon, but there is no way to get this without paying full original manufacturer price (the only lint screen that is not available on Amazon, btw). Clearly, the manufacturers know that this is a defect in their dryer, but I went ahead and purchased a new one. It came three weeks ago, and I immediately replaced the screen.Within two loads (and we do not overload our washer... in fact, I usually run small loads because I am a dance teacher and my children take dance class regularly, so there are multiple small loads of dancewear), the same problem occurred. Again, torn leotards, twisted and ruined tights, bras damaged beyond salvaging, etc., etc. Should I purchase a mesh bag for these items? There are so many items that these dryers damage, that it would be counterproductive. However, I did try with a lingerie bag and the actual cord got so tangled around the bag because of this defective lint screen that I had to throw the bag out.Just tonight I lost three items (please see the photo, below). If I could I would rip this dryer out and put it on the corner, and purchase something else. I will never buy an LG product again. I am disappointed and upset at not only the waste from the purchase of this machine, but the loss of all my garments this machine was meant to clean and maintain. Shame on LG.

When my wife and I purchased our LG washer and dryer from Best Buy in highland, Indiana, our sales rep informed us that installers could switch latch and hinge side of doors upon delivery. When our machines were delivered, installer was able to give us a left side hinge, as we desired on our dryer. However, we were informed that washer was not so adaptable. We would need to wait up to two weeks for the correct machine to be delivered. When I contacted Best Buy, they would accept no responsibility for their sales agent giving us incorrect information. After using machines as is for some time now, it is really inconvenient to use with left hinges on both machines. If you choose to ignore this message, you can bet we will never purchase any LG products, and we will not shop at Best Buy in the future. Thank you for your attention to this matter. If you are interested in discussing this annoying situation with me, my cell phone number is **.

I dont need to reiterate all the complaints on here again. Also purchased 2 years ago washer and dryer, now getting water hammer... Dryer not drying and so on.$2000.00 investment from P.C. Richards. We need a class action lawsuit against LG.

For the second time in 6 months, a drawstring from two different pairs of shorts was trapped in the door hinge while the dryer was running causing several pieces of clothing to get caught on the string and twist into a tight knot. Both times I found the dryer stopped and the door open. OK. But try to get the drawstring out of the hinge! I worked for 15 minutes both times. LG NEEDS TO ADDRESS THIS ISSUE. There is nothing in their literature that says you may not put items with drawstrings in the dryer. I had a beautiful 1993 Maytag for 27 years and this NEVER happened.

I purchased LG washer and dryer (WM8100HVA, DLGX8101V) at the end of November 2019. On Dec 7 I called LG warranty center and report problem with Dryer. Because Covid 19 the past two weeks I was not able to contact LG center. When I was able connected somebody on the line (person from Philippines) inform me my warranty expire a few day ago and they can send tech ($ 125 charge in advance no refundable for evaluation and the tech will quote the final cost of the repair). Is this is the LG policy to respond to customer during this Covid 19 when we try protect each others? (I dont wanted tech coming to my house and get infected.) After simple troubleshooting I realize the problem is electronic board EBR 765 195 14 which I ordered at Searsparts.com for $ 152. I see online customers review. This is a systematic problem with these types of LG dryer. The electronic boards are creating issues. Is the LG planning to recall this product?

I purchased a Front Load LG WM4270HWA along with matching dryer from Standard Appliance in Portland, Oregon, after reading good ratings online from Consumer Reports for these front loading machines. I had my Asko Asea dryer go out for the third time which I purchased in 2003. I was under pressure because of a pending breast cancer surgery within a week and was told by their repair group that they likely could not get parts on the older Asko. I ordered the new LG set needing sterile clean sheets and nightie after sterile prep before surgery. The repair company called and said five days later they could get the parts to repair the dryer, but it was too late, I had ordered the LG set to be delivered the next day.My first run was one queen set of sheets, nightie and one towel. I immediately got the infamous UE signal and called the LG service number and was told to wash only one type of item at one time. I kept rearranging the load to no avail. I was then told to wash only one sheet at a time. I ran the spin and dry cycle several times to no avail. I then put the very wet sheets in the dryer with over an hour of drying. During the night I was sickened by the smell of sheets and nightie and had to change everything before my surgery.After surgery recovery three weeks later, I attempted to run three different loads of laundry. All kept giving the UE signal. I have severe osteoarthritis (knees and shoulders) and had to travel up and down the stairs to keep reloading the machine because of balance errors. None of the loads came out clean the way my working Asko had cleaned. I then read the ConsumerAffairs report on the machine to find out these machines were not worth keeping especially since I have an extreme mold sensitivity (I am the worst HLA type for mold causing many chronic illnesses).Standard agreed to take the machines back and although they could not retrieve and repair my old set as they had already parted out, for an additional 900 dollars (10% restocking fee plus added cost of Askos) they would send me a new set of Asko washer and dryers. Not the best solution for someone on a fixed income but much better than keeping a mold hazard. Asko was one of the few front loaders not included in the mold class action suits. It should be required to tell customers of pending class action suits before the purchase of expensive appliances. Mold is a life threatening issue for many people. Twenty five percent of the population do not clear toxins from their bodies. I am disappointed that Standard did not tell me of the mold issue but they did take back the machines which I appreciate.

Worst customer service ever! We bought a $2000 front loader washer/dryer set. Washing machine motor broke after 14 months and cost $600 to repair. LG wouldnt even respond to my calls. Buy anything but LG!!! My husband goes to laundromat as he is afraid to use it.

Do not buy LG all in one washer and dryer. It doesnt dry at all, clothes get hotter and wetter, I followed all instructions. It also says takes 6 hours and 10 mins to dry a small load, which it didnt. LG tech came turned it on and off didnt try the dryer cycle. I found out LG only turn on and off any of their products, without looking at the problem. Therefore if it turns and off they say no problems. Never buy LG products.

Ive had it one week. DO NOT LIKE. Ive used several times for one load (not large, not small, regular size load). Things are NOT clean at all. VERY DISAPPOINTED. Ive done everything right. The dryer I had went out. I bought a dryer and matching washing machine. The clothes smell bad, have lint on them before they get in the dryer, stains wont come out even with Clorox. I am going to call the store and the company Monday.

Wave top load washer - When I first got the washing machine it bounced all over the place so the LG tech said it needed a level platform. Got it a level platform then the recall came since then. Every load gives a UE code and keeps putting water in and trying to run through so this is not efficient at all. Its using more water than the old machines. The bleach holder is rusting out but cant be fixed because LG says thats cosmetic. I believe thats poor quality when so many people have this problem almost 2000 for washer and dryer and I would truly love to get my old machines back, ugly, mismatched, but worked much better and my clothes didnt stink.

I purchased the item on May 28, 2010. Now, when I use it, I smell gas. I made a call to the Gas Company to check the line. It turns out the dryer is malfunctioning. This product isnt even two years old yet. I spent $600 on this appliance. What a waste of money! On top of it, the first customer service representative wasted a week of my time. They had me fax (to the wrong number) a form from the Gas Company confirming that it is an appliance malfunction. I called back only to find out that I need to either have an LG certified appliance repair shop fix it, or requested an extended warranty from LG. I will never buy a product from this company again. $600 did not even reached two years worth of use. Unacceptable and horrible customer service on top of it!

LG WaveForce TrueBalance anti-vibration system Model #WT5101HV, Product Code #T1309ADFH6.ASSEEUS. Bought washer & matching dryer 11/27/2010 with 5 year extra warranty on both. Three years of hell! Large-capacity washer that simply WILL NOT BALANCE, but will instead of sounding a buzzer that it is OFF BALANCE, will just restart the countdown timer as it REFILLS with WATER and starts the rinse cycle... again and again and again. Found out the hard way one time 5 hours later that it was still restarting the rinse cycle because it could not balance itself, yet it had never once sounded with the buzzer. Yes, the buzzer can work on occasion, but the load has to be very off balance.When I first got it and the countdown timer reset and the rinse cycle started again, I mistook that it was just part of the machines normal operation, but there is nothing normal for the waste of water and the amount of time I spend standing in front of the washer trying to catch it before it resets AND the amount of time I spend rearranging the load to try and balance it in the tub to the machine balance sensors satisfaction... up to 30 minutes at a time moving heavy wet clothes around or removing them by hand to place one on this side and one on that side... endless aggravation. Even if I use the lowest spin and step it up to the highest spin, it will not balance. If you dont use the highest spin cycle (or step up from low to high) it takes nearly 2 hours to dry clothes on the 2nd highest spin cycle.The factory recall notice that I received was merely an insult to the problem because it does not address the ACTUAL issue -- which is that it will not balance. Instead, the recall wants to tell me not to wash raincoats or such nonsensical how to or not to use the machine properly. It will not balance with: ONLY pants or ONLY shirts or ONLY towels or ONLY pajamas. The bigger the load in this large-capacity washer, the bigger the balance problem. If I wash a tiny load like socks, it might actually finish the load all by itself once-in-a-while, but why have a LARGE-CAPACITY washer if it is useless? If you mix shirts and pants, be prepared to untangle the biggest wet knots you have ever seen! I stopped using the low-water features a long time ago when my clothes did not clean properly, so I now use the Bulky/Bedding setting, which fills the tub with water. When I used the low-water features, the balance problem was exactly the same. I always keep the door open when not in use, so it does not stink itself up and requires special tub cleaning. I have only had to clean it once. Since the normal way this company has responded to the myriad of consumer complaints is even more impossible than dealing with the product, I see no reason to play their game of endless service calls when NO SERVICEMAN CAN POSSIBLY REDESIGN A FLAWED APPLIANCE. I have not heard of any service call fixing this models problems. I bought a 5-year service policy with 2 years left. This machines design is a lemon, so where is the companys restitution to us consumers? I dont want the upgraded software because it takes away wash settings and spin RPMs that I bought in the first place. A recall that is stone-cold useless and removes some original wash (gentle) and spin (extra high) variations is their restitution, so consumer take heed.

I have never been more appalled and disgusted with a company and customer service in my life. Last night while doing laundry, my LG electric dryer of the last 4 year, the cord connecting in the back of the dryer caught fire and melted. Thank goodness we were home and the dryer shut off with no further damage to the house other than the wire and casing in the back of the dryer completely melting. I called the customer service line to let them know what happened and the lady sounding like she was reading from a manual telling me that I had to set up a service call which I understood. Then she tells me that I have to pay over $275 upfront for repairs before they will send anyone out. I told her that the malfunction was not my fault that there is a defect in the product and she said unfortunately unless I pay upfront they can not send anyone out. I told her to send someone out and if the repairman somehow found us at fault we would pay then, but before he came out to look at it. How do you charge someone for a repair that they havent even seen yet to know what needs to be fixed. How do you charge someone upfront for a repair that was a manufacturers defect? A defect that could have burnt my house down or worse killed my entire family had we been sleeping. For safety measures I had an electrician come out to the house the very next day to ensure it wasnt an electrical issue on my end and he even said its wasnt anything from the house end, that it was an internal issue with the dryer.

I purchased the LG Smart Drum top-loading washing machine a few years ago. The clothes come out very wrinkled. I now put almost all my laundry in the dryer; it helps remove the severe wrinkling. I used to just hang clothes up after washing them. Now it takes more energy: my own, and the electricity. I just finished ironing a top which I have had for well over a decade, used to just remove it, nice and clean, from my beloved Kenmore front loader, and hang it up. This was the case with all my clothes. I purchased my machine at The Brick, had to leave the country for a few months, and when I returned it was too late to have the unit replaced. Cant really fault The Brick, but they should know these machines are not-so-great. I have read the other reviews on this site, and my experience is not as truly awful as many others. But I will stay well away from LG in the future, and do more homework before purchasing.

DLG2302R - We purchased an LG washer and dryer about 4 years ago. After 6 months, the dryer button would not work (to start the dryer). It was still under warranty and a technician came out. He wasnt sure what was wrong, but he tried replacing a part he thought might be the problem. It worked for a while longer after that, then it would turn on sometimes but not other times. We called again. Now it was out of warranty, and we could not afford to replace the front panel to fix it (we already spent $2,000 to purchase the pair). Then the dial quit working (still doesnt work). As a result, we have had to manually program the time/heat setting with other buttons on the panel. We never know if the dryer will work when we need something to be dried. Like today 4 years later.

Im at work while Im writing this so I dont have the exact model number of the machines. But we Installed the machines correctly and leveled them and we had problems with the dryer within 3 months of loud humming noise. They came out and said that there was nothing they could do, that it was normal and we called them just before the warranty ran out, and once again right after and never got it fixed. Serviceman was no help. The washer always vibrated horribly on the spin cycle. Now a few years later its broken its mounts and is burning the front gasket. The set was complete garbage from day one. I will never buy another LG product. Not a phone, mp3, battery, nothing.

After installing a new LG gas dryer the dryer ran fine but there was no heat. I called LG and they said a service person would call within 48 hours. The first contact from a repair person was 3 weeks later, not 48 hours. When I declined the service (I had already paid a local service person to do the work) the LG service person on the phone was quite insistent about why I did not want service at that point and refused to accept that fact that their huge delay in time was the problem..

WM2050 CW - After reading all the concerns and complaints from other customers, I must say that I have very similar problems with this machine. First, the smell of clothes and the permanent stench that this washer has is nauseating. Second, the machine started leaking from the bottom about a month ago. We thought it was the bottom filter that needed cleaning so my wife and I cleaned it periodically thereafter. That did not stop the leak. Today we pulled machine out of wash room to outside wood deck and propped it up on wood rafters so that I could get under it and examine origin of leak. It appears to be the door boot seal, which I intend to replace myself after I order it from Amazon ($70). I will update this review as I install and use machine with new part. Just like other reviewers, though, I would not buy another LG washer or dryer, not will I buy a front-loading machine.

The washer has a sour smell in it. The little song that plays when your wash doesnt work and the dryer cuts off a lot. Leaving my clothes wet. I have been unhappy with this set since they were purchased. They were more expensive and was certainly not worth it. I would never buy this product again.

I purchased a LG washer and dryer from Sears 09/2010. My washer has started rusting. I have contacted Sears, LG and Better Business. I can not get anyone to take care of this or stand behind the product as promised when it was purchased. This is a manufacturing problem not any fault of mine. I would advise anyone do not purchase a LG washer, and do not purchase any appliances from Sears. Read all the bad ratings of Sears and LG. Don t make the mistake I DID.

The inside of my LG front loader washing machine started on fire while it was running on 3/11/15. Fire was contained to the inside wiring/hoses of the machine. Eventually started the dryer on fire as it was right next to it. Called 911 & the fire was put out by the firemen as I waited outside (I was unaware of the cause of the fire at that time as my entire basement was filled with smoke and I ran outside immediately). The entire house is almost unbearable from the smell of the smoke.Called LG and having a difficult time communicating with anyone. Not really sure who else to contact as I seem to be getting nowhere. So far, LG has not been helpful whatsoever.

I purchased an LG French door refrigerator from Home Depot and it was delivered and installed on 05/25/2016. It has worked great up until 01/24/2020 when it no longer kept food frozen or cold. Followed troubleshooting guide in owners manual, still did not work. Called LG on 01/25/2020 as the unit is under warranty and it took 5 days before repairman (45 miles away) could check the unit. Upon testing on 1/29, he found that the compressor and dryer went bad. It has now been 2 weeks and finally all parts are in, but repair facilities 1st opening is on Friday 2/14. That means 22 days of dining out for meals, which is not cheap. So, if you decide to purchase an LG refrigerator, I suggest you purchase a back up or you will lose in my case, a months worth of food.

The washer is making a very loud sound. No washing clothes clean. The dryer is not drying the clothes. Has to run thru many times to get the clothes dry, sometimes two hours. On the front of the washer it says 10 year warranty. That is totally false advertisement. How can they get by with that.. LG was of no help!

Once per week, sometime after every wash, I had to empty the drain hose. Otherwise the floor got flooded. Machine leaked from the dispenser cups. Sometimes the washer walked on its pedestal. Also, dryer just didnt dry on a full load. Had repairmen in from the first month I owned the appliances.

I dont trust any of the side loaders due to the possibility of water leaking around the door seal. Price was discounted for a holiday, from Lowes. Lowes installation bothered me a lot. This washer and dryer replaced Kenmores that were 25 years old, and still running. Quality means a lot to me. I expect these LGs to last at least as long as my 25 year old Kenmores since engineering and technology MUST have improved in the last 25 years. After a year, I am very happy with the LGs. Occasionally, the washer cant balance the load and I have to redistribute the washer contents. Note that the basin spins at over 1000 rpm, so a balanced load is critical. Thats okay. I thought the vast number of washing options were way too many, so too the dryer. But I guess some owners will use options that I dont. The clothes load size is really big. You will need very long arms to reach the bottom of the washer to pull out all the items.

I purchased a LG washer and dryer about 6 weeks ago and is now a huge regret. Whoever designed these appliances has never done laundry. The most frustrating W/D I have ever purchased with the stupid bells, whistles and lights. Most of the different programs are useless and not practical. Theres a thumping noise in the dryer when the drum is turning, not suppose to be there but as long as the drum is turning no one will consider it a problem, I will NEVER purchase another LG product again and I suggest you do the same.

We bought a new front loader LG WM3670H just a couple of months ago after our 13 year old front loader Kenmore (an amazing washer!) shot its bearings. The LG machine is only good for washing dust off your clothes. Will not wash anything heavier than that and leaves tons of lint all over your clothes... I am super frustrated because I am now washing lots of things in hand after they have been through the supposed wash. I use heavy soil and warm water setting and it is not sufficient for average towels or kids’ clothing.

This is regarding open ticket which has been going on since December. Dryer is still under warranty, it was purchased in August. It does not dry correctly, get flow sense and D80 error message. Per LG request, we serviced our exhaust system and checked all the ventilation and house flaps, duck ductwork etc. Twice. Proof can be provided. All is fine on the house side. Error messages happens even with dryer is not connected to the house, which rules out the house. Its a new construction as well. Triangle Appliances has been working on the dryer since then and replaced everything LG has asked them to. Still not working. As of yesterday, Triangle Appliances deemed it unrepairable per their expertise and written proof of that will be provided. LG refuses to replace it and says there is nothing else they can/want to do regarding repairs. LG is under warranty obligation and refusing service. Please forward this to the right department, for resolution or we will be taking legal action. Also, let me add that the only LG technician available in the area (Durham, NC) was incompetent, not professional, rude to my wife and showed up without parts (he did check they were on back order) and blamed us for it. This is why we ended up working with Triangle Appliances, LG approved, and they have been great.

We bought a front loading LG washer and dryer. We thought we were buying the best. It has turned out to be the worst. Our towels have a horrible odor. No matter what we do, the towels stink. I have used the correct soap. Cleaned the tub, but nothing helps. I dont smell it on our other clothes, just the towels. It stinks up the whole house.

Purchased a LG Washer and Dryer about a year ago. Would NEVER buy another one. If I could afford to buy a different washer I would get rid of this thing NOW!! Never gets my clothes clean. Most of my clothes have been ruined. Dryer takes HOURS to dry! Worse washer and dryer I have EVER had. And I am 69 years old!! So you can imagine how many Ive had. Wish I could get my money back from this one.

We purchased our LG front loading washer and dryer in 2018. Like many of the reviews I have read we too are very disappointed in our purchase. I noticed that the clothes came out smelling within a few months of buying and I called LG DIRECTLY as it was under their warranty but was told that I need to run the tub clean more often. Done that for over a year and also washed clothes twice - not efficient as waste of energy. We do have an extended warranty and recently a tech came out so I let him open the washer door as I had just done a tub clean the night before - it smelled like a rat was dead in the drum. He too agreed he had never experienced that before! He poured half a bottle of my Bleach and ran the cycles again for almost 2 hours. Said the problem was fixed and if I experienced the smell again I needed to call them back thru Assurant the company who warranties the extended warranty. Did so and they declined to send a different tech saying that there was no mechanical problem. My clothes come out smelling and the even the dryer time has to be increased to double for the clothes to dry correctly. NEVER BUY THIS WASHER OR DRYER EVER. EVEN THE EXTENDED WARRANTY WILL OT HELP WITH THIS PROBLEM. I bought the pair from a very reputable store in the area but I believe that LG Is aware of the problems with the machines and do not want to take responsibility for the defects. I do hope this review deters anyone buying an LG front load direct drive washer and dryer.

WE bought LG washer and dryer after building our new home. First time I buy LG and last time. Not only did it smell which I could deal with it by leaving the door open. In December of 2014 it started shaking so bad when spinning. The repair man came and charged me $120.00. The shaking continued and when I called him back he said we had to replace the whole tub, springs___the guts of the machine. Really! For $780 plus dollars. He said after a few years the springs go from round to oval shape and it is a kit, thus the price to replace the whole thing. I said no thank you. I will use it until I cannot stand the shaking and will buy a different brand. This time a top loader. The last one I had last me 17 years and it was a different brand. So I am going back to that brand. After doing some research, I told the repair man I would post this review to tell other women to beware.

Bought this refrigerator about 2 years ago. The ice machine keeps freezing up. It will work for about 2 days then freeze up again. We keep taking my blow dryer and unfreezing the unit. I wish had I read all the reviews with this refrigerator. I would have never bought.

We are very impressed with the fabric care provided by our LG washer and dryer pair. The steam cycle options really get clothes clean - the whites are whiter than with bleach. There were no bargain, but you get what you pay for.

Purchased washer, gas dryer bundle. Front door leaked water from first use. Told us to clean it - we wiped it dry every use. After 2.5 months the valves and baskets and other parts (a solenoid that shuts the water off) required replacement. Even with the additional warranty we still owed 350.00 each time. Our washer required authorized repair parts and authorized service people so we had to wait weeks for the appointment, weeks for the parts to be ordered then weeks for a follow up appointment. Now its happening again. I am not repairing this beast. I will go out today and buy a Kenmore or Whirlpool top load from Sears. Sears has been reliable forever. No more LG or samsung for us, ever.

On September 6th, my wife and I felt a Jarring motion in our home. It was almost like an earthquake. I went to investigate and found my LG washer had spun out of control and had put a 6 inch dent in our wall and had also hit the LG Dryer next to it and did considerable damage to it. Since the machine was about a year old we contacted LG. Within days they sent out a technician, who took pictures of the damage and forwarded them to LG. He also unplugged the machine and locked it so we could not use it. For the next month and a half we contact LG on what they would do. After about 10 phone calls with questions about what is the serial #, which the tech sent them the first day, to where did you buy it and do you have a receipt. Again all info they track as the manufacturer. They did refer us to a Mr. ** who did respond to emails, But it wasnt his department.We finally contacted the Presidents Office and that got a response now they are offering a free repair or a discount on a new unit. Nothing about the $300 worth of damage to our wall or the extensive damage to the dryer unit. The whole process seems to be designed to have you stay on hold until you give up and dealing with people with a poor understanding of English, to pointing you to the wrong people. We are 45 days later and now the President is involved. Hopefully we will get our repairs soon.

I purchased this refrigerator on Jan 25, 2016 from Home Depot. I didnt actually use it until after renovating my home so it was put in service in July 2016. In January 2017 we lost refrigeration. This was the start of what felt like never ending problems. Because the fridge was less than one year old we had to use LG, not the Home Depot extended warranty.LG responded that they would have a service person there after 4 days. In the interim, we lost all of our food and had no refrigeration. I complained about the delay and they fundamentally didnt care. The repairman came and could not repair it. He ordered parts which would take several days. I complained again to LG and said we had a lemon but they would not replace the fridge and we had no cooling. And the fact we were without the appliance did not matter to them. The parts came, they were installed and the fridge did not work.LG said they would send another repairman which again took a few days. They would not acknowledge we had a lemon and they had ZERO empathy about our situation. They did not care that our $3,000 brand new fridge did not work and we had nothing. BTW we had also purchased a new LG washer and dryer the same day as the fridge but that meant nothing to them. It was a $5,300 order. I contacted Home Depot, who were wonderful. They sent us a small fridge to use.The new repairman came. He said they need different parts. He picked them up himself the next day. He installed them and the fridge worked...for a few days. We had returned the Home Depot loaner fridge, we were assuming the problem was fixed. Then we lost cooling again! I contacted LG, they said we would get a repairman in a few days! I contacted Home Depot and they sent another loaner fridge. It took another 3 weeks and a few visits by different people before it was repaired. I put in a formal request for a replacement and LG refused it. Essentially saying that notwithstanding our problems, it was repairable and not a LEMON. Of course they knew their warranty would run out so if it was a LEMON they obviously did not care.Today is February 10, 2019. My extended warranty ran out on Jan 25th, 2019. I couldnt buy a further extension (I tried to) because the original price of the fridge was too high for an extension. That worried me given the history of problems. I was able to extend my washer and dryer and I did. Yesterday, the compressor started making a noise again. The same noise we had before the other failures. Although, the warranty expired Home Depot will service it because they have a 30 day grace period. Thank you Home Depot. You are an honorable business. LG, you are terrible. This fridge is a LEMON and should have been replaced. No-one should have this many problems and now be faced with future bills because of your companys failure to honor the quality of a product you make. LG is not an honorable manufacturer. Stay away from their products.

We bought a front load washing machine (LG) 2 years ago. I have written customer service to remedy the problem weve had (the SMELL), but they didnt tell me anything that I hadnt already tried. Every time I would do a load of laundry, my entire hallway would stink like rotten eggs. We finally discovered that there was a hose at the bottom of the unit, and learned we were supposed to drain it from time to time. Actually, I have to drain it EVERY TIME! Every time I empty the water from the hose (about 4 cups of water), it stinks like sulfur or eggs. If I dont drain it, that water just goes onto my next load of laundry that Im washing. Im so frustrated & want to give this thing back!!! Im tired of my laundry smelling bad when I use fabric softener AND dryer sheets!!!

Purchased LG dryer in 2013. Stopped drying this week. Got nowhere with LG customer service. Totally useless. Required a $150 deposit just to initiate a service call then the cost went up from there. We do 1-2 loads of laundry a week for a 2 person household! The quality is so poor. Our OLD Kenmore lasted 19 years with no problems!!! Stay away from LG products!!!

My LG Tromm washing machine has been one problem after another from Day 1. It shakes so much that the floor vibrates and shakes the walls and has done this since I did my very first load of laundry in it. I have had 3 technicians come out to try to level the machine or fix the problem with no success. Secondly, the mildew smell that I have on my clothes will not go away. I leave my door open after every wash, clean the tub and rubber seals with bleach daily, and the odor is still very apparent. I purchased my washer and dryer in 2005, and I have hated it every single day I have used it. Whats even worse, I paid nearly $4000 for the machines and the pedestals. What a joke! Class action lawsuit all the way!

I recently moved into a new house that came with 1 HE LG Washer & 1 HE LG Dryer (Model DLE2150S). When I saw it was an LG brand coming into the house, I knew that I would be in lots of trouble. Needless to say, a little over a month of moving in and our HE dryer now does not turn on. I looked the simple troubleshooting in the manuals and it did not work. I then turned to the worst customer service I have ever experienced.I called LG Canada. I got to this lady who then proceeded to ask me what was wrong. I informed her and she asked me if I have unplugged it. I told her yes I have and plugged it back in. She asked me Well, Maam, how long did you unplug it? and I replied (knowing most computers take 10 sec to reload) 10 seconds. She replied, Oh no Maam, you must unplug for 30 min at least. Well how the heck was I supposed to know? After you do that, then plug it back in to reset and if it still has trouble turning on, which I highly doubt it will, you must contact sellers warranty. Well needless to say, it still doesnt turn on. Thanks for your useless and crappy service LG!

Bought a LG Dryer and washer combo in April 2015 and I am so disappointed in myself in doing so. Since I bought it I am having issues with dryer. The clothes catching the lint filter since day 1 and it has ruined so many of my clothes. I have done small loads, big loads, using protective nets for bras and fine pieces of clothing and nothing helped so far, I have not complained yet and I just dealt with it and threw the twisted clothing pieces in the garbage, every time it happened but this morning when I woke up and found the entire load of my summer clothes twisted in a giant rope look a like this brought me to an edge.The dryer filter will not completely seal and it has caught clothing on the corner and it twisted it until every piece of clothing was ruined and even opened the door of the dryer on its own. I did not where to start to unwind the clothes, this is terrible. I will NEVER, EVER buy an LG product again EVER. I was so in shock and started unwinding clothes without thinking to take a picture of that terrible sight.

2018 stainless steel dryer drum cracked. We purchased a set after reading that drums have been upgraded and do not have the same issues they once did. After lightly using our dryer that was 999.99 plus tax it is cracked. No more dryer. How on earth can this keep happening to such expensive machines?

I´ve had to pay three times to have a repairman come out to fix this machine. Today, when my kitchen table water was dripping on me. Turns out it was water coming from the back of my dryer. It had been taking hours to dry my clothes but I´ve been trying to get by without having to pay a repairman AGAIN or replace the damn thing but come to find out it has been leaking water causing more damage. This has been the biggest money pit, I will never buy another LG product.

I recently bought an LG washer and dryer. The washer does not fill with enough water, leaving my clothes in a tangled wad. Takes an hour to wash a simple load. The dryer refuses to dry the clothes. Seems the sensor knows when your clothes should be dry and shuts off. Trying drying a bathroom rug. Takes three or more tries. I long for my old washer which I gave away in working order. LGs are junk... save your money!!!

LG True Balance Washer - I agree with every negative review I have read. Bought this expensive laundry set that doesnt get clothes clean, throws itself off balance no matter how large or small the load is. Takes forever to do a few small loads and the clothes come out spotty (white clothes w/ detergent stains). I also bought the matching dryer that takes several tries to get the clothes dry. Dont use the high heat or your clothes stink. Very unhappy. Wish they would trade them out with something that works.

Our LG gas dryer quit drying. The motor would run and the drum would turn. Also, air came out the vent but no heat. We called Sears Service and they came out. The technician took the dryer apart and after a few minutes discovered that close to the burner is a resettable thermostat all hidden underneath and of course, nothing in the manual mentioning a resettable part. Good design would have made that something the owner could find and reset. (Were not all idiots.) The manual, which is best described as poor pidgin English. We have had a great deal of trouble getting clothes completely dry. I am disappointed in the quality of a machine which was very expensive.

We bought a new LG Washing Machine from Lowes in March 2015. We have already had problems with the machine. Now we are getting the message E6 which means we have a clutch problem. We have had to wait a week for the service call. Very disappointed with Lowes and LG.Updated on 08/14/2015: It seems as if we are nothing to Lowes or LG. The repairman showed up Tuesday and now has to order parts. These parts are a clutch and PC board. Lowes and LG has no idea when the repair company will receive the parts. We have now been without a washing machine for over 2 weeks. I will not buy another LG product nor do business at Lowes unless it is an emergency. Thank God we do have a 5 year warranty on the washer and dryer.

This dryer is the biggest piece of crap. Anytime you put clothes in there it balls them up into a tight knot and continues to bounce them around without drawing them. The water collection happens all the time. Nothing ever dries. You have to pull things out and shake it in order for anything to ever finish.

I wanted a large tub so it could handle my king spread. I have the top loader and it works beautifully with little effort. Love that there is no agitator inside. The dryer also handles these large spreads and comforters.

I purchased an LG washer and matching dryer in April of 2014 from Best Buy. I was drawn to it because of the see through glass design. I thought they were cool looking. The salesman pitched it as a top of the line product, I fell for it :-( I cry every time I start to do laundry. My clothes NEVER come out clean. Some of it comes out of the washer dry! This is the worst purchase I have ever made. My old washer did a perfect job and I wish I hadnt purchased this crap. Im out $1600.00 for something I thought would be amazing. I spent a ton of money for dirty clothes. Best Buy came out to repair it, they said the motherboard needs to be replaced. After reading these reviews Im not hopeful at all. Dont fall for LG smart technology. This washer is crap!

Dryer is fine. Washer is horrible. Clothes dont get clean. They are so tangled at the end of the cycle you have to unweave them from each other. Maybe clothes need a shortened drying time but clothes are so wrinkled before they hit the dryer, its not worth it. Find a washer that still has an agitator!

LGs customer service department is by far the worst company I have ever encountered. They have had repair company come to my house 3 times, not able to fix the problem. Had told me no part order was placed, the repair guy gave me invoice numbers for the parts order. The countless phone call to LG were a joke. Last one they tried tell me the the repair was cancelled, right after the repair company left my house. Tried the dryer and call them to tell them it still was not working. Asking for a supervisor and being disconnected twice, he told me the service provider was a third party. LG was the ones who set up the repair in the first place. I ruined over $400.00 worth of clothing, because LG told me to use time dry. Was not a good idea! I asked for a replacement and LG refused to condemn the dryer. I was put off, lied to, and had been given a run around by LG And had enough. I call Home depot. On the first call told me that they would make good on not only the dryer but the washer being that they were a set. Thank you Home Depot!!!!

Options were priority #1 but cost vs options was a big consideration. Loved the steam dryer feature but wasnt a fan of the track record that front loading washers have with having to be cleaned regularly. However, thats been a minimal issue since we purchased them two years ago. Brand reputation and capacity is a plus as we have 2 kids and very busy schedules. Our need is to do large loads fast. So far thats been the result. Regular repair and low quality construction would be instant turn-offs for my wife and I. But we likely wouldnt look at anything that would fall into those categories anyway. We have the two red LG front loading washer and dryer set with the steam dry option. Were able to load the washer up with large amounts of clothes regularly and wash them quickly, and we actually saw a drop in our water bill after we brought them home. We opted against the pedestals, but were reconsidering that thought as they are a little short for a guy who is 63 and does his own washing. So far, not a single major issue.

LG HE takes less time to dry clothes. Uses less hot water. I like the front-loading washer and dryer better than top-loading ones. They were somewhat on the expensive side, but worth it. LG has an innovative motor that will last longer because theres less motion involved. I like the pedestals as well. Ive had absolutely NO problems with either the washer or the dryer, and no missing socks! Mine are full-size side-by-side units. There are many cycle options for each: water temperature for wash and rinse, type of material, intensity of spin cycle; the dryer allows for both timed and sensor drying.

I purchased a top load LG washer and dryer from a very popular store in Savannah, GA. Believe it or not at the almost end of the 1st years warranty, I was cleaning the washer around the rubber part on top and found that the framework was rusting. I had already reported the bleach dispenser was rusting without results. I called the store and was referred to corporate. I got the runner around there. After trying to work with them they had a recall on a part. After that was installed the washer is slower which I reported right away. To this day they have not sent anyone out to check the RUSTING OR THE SPEED AND RESULTS OF ANY OF MY COMPLAINTS. I LOVE LGS PRODUCTS BUT THE RESPONSE TO MY PROBLEM STILL HAVE NOT BEEN ADDRESSED. IM VERY DISAPPOINTED.

As others have stated, DO NOT purchase an LG machine! This is literally the worst appliance I have ever owned. The second worst would be the dryer. Clothes are literally shredded, never clean, frequently takes all day to do a load of clothes. LG customer service acts like you dont know how to do laundry. Ive been doing laundry for almost 30 years and never had a problem until their machines. I will never purchase another LG product in my lifetime. I would pay twice the price for any other brand. I have included pictures of what this machine did to my favorite quilt. The rust spots you see in the pictures were from the machine. They were not on the quilt before I put it in the washer. It literally just destroyed the quilt.

I have a LG HE front load washer and dryer Model #WM2350HWC and DLE2350W. I bought the pair at HHGREGG in 2011 or 2012. They have been a great asset to my laundry needs. They live up to their name, Lifes Good (LG). I havent had any problems with either one of them and they keep your clothes looking brand new. :)

Sadly, a new dryer that had to be serviced 3 times within a year. Clothes continue to come out damp, an internal rattling noise which is loud, and a lint catcher that destroys clothes. I am quite sad. :(

November 2018 I purchased a LG large capacity washer and dryer. We have several LG appliances in our home so I thought it would be a really good appliance. This washing machine is one of my worst nightmares. Water doesnt cover clothes. I have to lug buckets of water, dump them in and it still doesnt cover clothes. I put in dirty smelling laundry and get dirty smelling laundry when its done. Change of season clothes that are packed away for the next season are the worst. I changed laundry detergent plus add crystals, all kinds of additives trying to get clean clothes. It doesnt even agitate strong enough to clean clothes. For an expensive investment, its awful. Id be better off going to a river and beating the clothes with a rock. The machine runs as its suppose to but it doesnt do the job. I have invested in a very expensive bucket and Im upset. I want a washing machine that does what it was advertised to do. Give me clean laundry.

Bought LG DLE3170 dryer about 3 years ago. In 6 months I started to get troubles with lint screen. During the spinning the screen would start to rise up above the edge on 3-5 mm, just enough to catch the piece of cloth. Then it would swirl it to a tightrope, which would bring along other pieces of clothes and all of them tight up in one huge spiral. At the beginning it have happened extremely rare, but last few months it happens pretty frequently. I tried to level up the dryer to perfection, but it didnt help. Seems that the screen is simply too big and doesnt stay in place for longer than 1 minute even when the dryer off.

I purchased an LG model WM2701HV washing machine (and accompanying dryer) in 2011. In just over a year, the plastic was crumbling into chunks around the detergent dispenser and the writing around the cycle dial was rubbing off. I now have to look at the owner’s manual to make sure I am using the correct cycle because the panel is unreadable. Then, after about a year and a half, I had to replace the drain pump. And of course, I have the smell and mold issue no matter what I use / how often I clean it. So, I have a very expensive, top-of-the-line appliance that I hate. My old $500 top load machine was still going strong after almost 20 years - wish I still had it! No more LG products for me...

I’ve owned the washer and dryer for over 9 years. Never an issue with either one. Washer and dryer performs well. Only drawback is emptying the water from the lint filter once a week. It’s low and bending over and waiting for the stinky water to drain can be a pain.

We had purchased both the washer and dryer at the same time from Lowes while building our home. I documented all of the steps we had taken and responses from LG on our repair. Went back to Lowes (where purchased from) and asked to talk to the manager. After showing him the paperwork and relating my experience he allowed me to exchange the both machines. The appliance manager worked with me and I picked out a Whirlpool Duet W&D. They scheduled a date to pick up the LG units and deliver the new Whirlpool units. I couldnt be happier with the Whirlpools, and received the difference in the cost back. I did initially call Lowes headquarters to ask if they would exchange my machines and was told that it was up to the manager at the store I purchased them from. I was very calm and respectful and had all of the paperwork to show the manager. They were really great. I will never by LG again.

Recently, our DLG6988s dryer (part of a combo) stopped heating. Everything seemed to be working, but no heat! We called the point of purchase (POP) company. We had purchased a 4-year extended warranty program with them. The company provided a work order for repair. The repair diagnosis, full replacement as there had been a fire because the lint was not leaving the dryer but instead, getting in around the drum and the harness was damaged. There was no lint in the tube, none in the lint catch area. It was around the drum instead. No repair could be done. According to the repairman, who has seen this before, this is apparently is a problem with LG gas dryers of this model, which they no longer make, and a report was sent to LG.LG informed us that since we had purchased an extended warranty, the POP company would look after us. We went back to the POP company and their extended warranty department told us that the dryer credit would be prorated and we would be given in-store credit to spend on a new dryer. We looked at dryers and to purchase a comparable dryer to the one we have now. The total cost, including extended warranty, is now another $706.00 over and above the credit we were given. We contacted LG regarding the dryer and the customer service rep told us they would not replace it since the LG warranty was up. The POP company will not replace it, but would give us the credit, take it or leave it.We did not cause the fire. We cleaned our machine diligently of lint. There was no lint anywhere other than in the drum area. They are removing the dryer tomorrow, however, I would like to prove to LG that this defect is their responsibility and the dryer, which is less than 5 years old, should be replaced. The downside would be it would be another LG product. We will never buy another LG product and I urge you to do the same. Because of the offshore parts problem with LG, any repairs that can be made can take more than 5 weeks and their customer service is unsatisfactory to put it mildly. Do your homework before purchasing anything from this company!

This expensive appliance is a total waste of my money. Thought I was buying top-of-the-line washer, so spent a bit more. My laundry comes out with obvious dirty marks on it, which must be mold being slung onto the fabric. I dont have confidence that anything is really clean. I have had black streaks on white slacks, sheets, blouses, etc. It is disgusting. I have to hand-wash these marks out the best I can; dont always come clean. Have also thrown out 2 full sets of towels due to looking so nasty & dingy. They do NOT come clean. Also have had problems with the balance, where the machine will not spin out the water with 7 minutes left in the cycle. It keeps adding more water, trying to weigh the load, but cannot spin. Wind up having to pull dripping wet clothes out, finish rinsing the best I can in the bathtub, try to hand-wring these heavy items, and let the dryer run way too hard to dry them. Dont ever buy an LG front-load washing machine. Got this in January 2010; it was manufactured 11/10/2009. It is a piece of JUNK!

The display panel on the LG 3500 is NOT back-lit, therefore you cannot see what the lights indicate without a flashlight. The markings are a light gray, behind a dark panel, making it very difficult to see without getting a flashlight. LG customer service says too bad, thats the way it is designed. No offer to replace brand new dryer, and they didnt flinch when I said I would go to another brand.

I had the LG Refrigerator for little over 4 years. Replaced the compressor twice and paid $250 on both occasions. One was 2 years ago and just had my compressor replaced yesterday. The LG customer service is very unpleasant. They put me on hold over 11 minutes and hung up on me. So, I had to call in again, the rep. didnt seem like she wanted to be there and just wanted to collect a paycheck. My wife and I invested $5k in the refrigerator, washer and dryer. We will never again purchase their products. I am going back to GE.

We purchased an LG washer and dryer set. The dryer works well, but the washer is a disaster. Our towels have an unpleasant musty smell just 1 day after they are washed. The rubber sleeve between the front panel and the drum is literally designed to trap moisture and grow mold. What a horrible design! We miss our old top loader Amana. That washer worked wonders on spots and dirtier clothes like playground pants with grass on the knees. Our front loader LG, on the other hand, is a piece of cr@p. We are waiting for this thing to develop any problem so we can replace it with a Bosch. Dryers works well. Washer doesnt get the clothes clean. It uses less water than our old washer but what good are water savings when the clothes dont get clean? We will check Amazon customer reviews to see which models to AVOID like the plague. Before buying this LG washer we were focused on efficiency but with LG efficiency came at the cost of less than clean clothes and smelly towels. Reliability is important but effectiveness is a very close second. A reliable, highly efficient washer is junk if it doesnt get the job done. To reiterate, stay away from LG clothes washers. The design of the drum, pump, and the drum seal is defective. It traps moisture and promotes mold growth. Also, the pump/filter assembly on these washers holds about 12 OZ of water at all times. We forgot to drain the filter assembly before going on a 3-week vacation. When we came back, the whole downstairs of the house smelled like sewer. The stench was coming from our wonderful LG washing machine. I had to flush it with 2 gallons of bleach! Stay away from LG washers! They are toxic!

Please do not purchase this dryer (LG Washer Direct Drive). The washer does not clean clothes very well, the belt that is inside the door is covered with mildew/mold that cant be cleaned even with Clorox. I cant wait to buy another washer.

We bought a washer dryer combo from Appliances Connection the end of November 2017. It worked until around Feb 1 2018. It displayed a error code OE. We pull out the owners manual and found out it was a full filter. We cleaned it and it worked for about 3 weeks. Again OE code. We cleaned filter again, not too dirty but the washer worked for week. OE again. Nothing in filter this time. We called LG. They try to walk us through the problem and could not get it to work. They called a repair person. It took 3 weeks for service. The repairman came out. My husband took the day off work to meet him. He was 4 hours late. He look at the machine for about 10 mins said it was fixed. 13 mins into cycle it displayed OE. He was still in our driveway. He went to work on it again. He never took the top off to look inside. 10 mins later he said, Ok its fixed. Went to do his paperwork. 13 mins into cycle OE. He had left. We called and said same thing was happening. Repairman came back 2 hours later. Never took the top off. Said its fixed. Left 13 mins later. OE. Call shop closed. Next day repair shop said it will be 10 days for new repair person. Same guy came out. Hes mad now. Pulled plug on the drain and flooded my floor hardwood. Never ever came to tell us. Took his shop vac and dump the dirt on my front lawn. I have pictures. All area rug soaked. 20 min no top off its fixed. He left. I called LG to tell them of our problem. After 23 calls and at least an hour on hold a piece they agreed they would send a new repair person. New repair person was to come on Saturday. No showed. I called him all day. At 5:30 he returned my call and said he never set an appt. with LG to come. He said he could come in an hour 6:30 at 7:30. John came was at our house for 2 mins. Said he new the problem and would order the part. 1 week later no news. Call LG. They cant help me. I need to call John repair guy. No answer from him. Days pass calling LG and John. Nothing. Weeks later John calls to say he never got the part. I call LG. They say he never requested it. LG said they need a part number to check on it and I would have to get it from John. Called John. No answer. Called LG. Nothing they can do. 2 weeks of daily calls to LG on hold about any hour on avg. John calls me finally the day after LG told me they were going to refund me for the washer and told me he had the part and was coming on Mothers Day to put it in 7 am. I told him we had church and brunch at 9 am. He assured me he would be there. He showed up at 9 am. We did not make church or brunch. 30 mins spent to not taken off. He cleaned the filter and said LG sent him the wrong part but the washer was working. It did work for 4 loads then OE code again. Called LG. Still no refund or replacement or a washer that works. I dont know what to do. We have lost 5 days of work. Over 200 hour on the phone with LG. 45 min one way to nearest laundry at $60 a week. And hundreds of hour of our lives.

After my husband returned home from Iraq, we thought we deserved an upgrade of our 15 year old hand-me-down washer and dryer. We purchased the LG front loading washer (model # WM2487HRM). It began smelling horribly, not long after. We have had to leave the door and the dispenser drawer open, put dryer sheets in to help with smell in between washes, regularly try to wipe out the disgusting rubber seal, after every wash, because of the remaining water, and still it stinks. The printing on the machines is rubbing off, and the seams on the exterior of the dryer seem to be disintegrating. Every time I wipe it clean, the color of the machine (red) wipes off! We also have terrible vibrations with it. On January 18, 2012, we had a service technician come to check why it sounded like it was so far off balance, that it was going to crack the interior. Of course, the extended warranty provider, Federal Warranty Service Corporation, sent out the repair company of their choosing. He checked that the machine was indeed level (we already tried that), still it shook so bad that he had to remove the top of the washer, and proceeded to tell me wow! You should see how bad it is! That thing was going crazy inside there! He said the bearing was bad, and warned that with continued use, it might seize up. He also said that he wouldnt even attempt to replace it, because of the man hours it would require, and they only pay him a flat fee of $95 to repair it. It just wasnt worth his time. He said he would contact the service contract provider with the recommendation, to replace the machine altogether, and even recommended that we get a top loader next time! We still havent gotten any resolution, and our washer is worse than ever! LG, Home Depot, and Federal Warranty Service Corporation should all be ashamed of themselves for producing, selling, and attempting to maintain service contracts on this washing machine! It is the last time I will I purchase from any of them! Class action suit? Count me in!

I purchased an LG dryer, model # DELGX7188WM, a few years ago. Recently, I noticed it smoking and quickly unplugged it. After calling LG, their response was they could schedule a repair call but I was responsible for all costs. I replied that I am perfectly capable of scheduling a repair appointment. I found LG to be of no help and I will never purchase another of their products and highly recommend anyone considering any of their products to consider the lack of product and customer support LG provides.

Bought the washer and dryer in August 2011 (washer is WaveForce top loader). At first I loved it! I have 2 small kids and a dog so I wash a load daily at least. Got the software update notice so had that done. Noticed I would get the uE or UE code fairly often after that. Then one day no matter what setting I used it would get to the rinse cycle and never put water in it, wouldnt dispense my fabric softener, and just flash 22 min and then after a while stop and give me the UE code. So then I have to stop the unit, choose rinse/spin and then the fabric softener will be dispensed. Then when that is done, my clothes are still way too wet, so I have to choose spin only to try to get more water out. Sometimes I run it a few times and its still too wet. Called LG several times, downloaded the app to figure out what was wrong. Couldnt figure it out. Finally had LG repair place come to figure out whats wrong. $50 later I was told I need a new main board. So today 12-12-14 I had the repair guy out and he replaced the board. He ran his test washes (with an empty washer mind you) and it seemed fine. He left and I needed to wash what I had let pile up some because I knew it would be fixed...first load a light blanket. Washed it a hundred times before. Washer gave me same error codes at the same time. I called the company and was told service guy is out still. I called the cell phone of the service guy because he called when he arrived and left 2 vms and no reply back. Called LG to complain and am so tired of some idiot overseas talking in circles from a manual!!! So it was $190 today and its been almost 5 hours since they left and I just started a smaller load #3. I have 10 people that will be here over holiday and this is what I have to worry about! Towels and clothes starting to have a weird smell. They arent getting clean or spun out enough. And when I cant spin enough water it makes my dryer work harder. Thats next I bet. Worst experience with LG. Wish I wouldve seen this before. I always assumed LG was good. Never, ever, ever again!! Buyer beware!

We bought an LG washer and dryer set in November of 2010. The washing machine has had a foul odor since about a year or so after we bought it. We leave the door open, dry the gaskets, etc. It doesnt work, it still stinks! There is always water in the soap/softener dispensers and at the way back of them when I pull them out weekly to clean, they are moldy, yes, moldy dark black, slimy mold. For about a year we had been wondering why our clothes had these weird stains appearing and we pinpointed it to our washer about 6-7 months ago. Randomly, a load of clothes will come out with either gray grease-looking spots on them or brownish spots (looks like someone threw a Pepsi in the machine). The stains will not come out of the clothes no matter what we try. I dont even know where to begin with the amount of money that has been wasted on ruined clothes in this machine. We have done the affresh washing machine cleaner, just running the tub clean cycle that is on the machine itself and just tried running the machine through regular cycles with and without any soap. Nothing works! I have gone round and round with LG customer support and also a corporate supervisor today which all they say is try this, try that, we can get you in touch with a technician in your area at my expense of course! I just cant believe that the washing machine cost over $1000.00 when we purchased it and this is the thanks we get when we try to have LG help us. They dont care what we think or have to say and I brought up the point that I am one of millions of people with these problems (as they have had lawsuits over this) and I just want to come to a fair agreement for both myself and them and they just dont even care. Honestly, I felt like all they cared about was getting me off of the phone. They couldnt even so much as offer me a discount on a new washer or to pay a portion of the service on the machine to get it cleaned because they keep saying it just needs to be cleaned between the drums and that would be something a serviceman would have to complete, you wouldnt be able to do it on your own, etc. Dont make the same mistake that we did, never buy an LG FRONT LOAD WASHER! Go online, google their reviews and the lawsuits that theyve been a part of. Plus, the customer service reviews are terrible (which I have realized myself in the past two weeks when I have contacted them)! Go with a company built on service and value, not LG who has neither of these qualities!!

Had this product for under 5 years. Most appliances I expect to last 8 to 10 years. Anyways, first very minor complaint - all the letters for buttons completely wore off. I wasnt touching them really...they just wore off so now its hard to tell what buttons are what...there is nothing next to them. Im a mom of 3 super-active kids and laundry is done all the time in my house. One day I started to smell a burning smell. It worried me so I contacted a repairman. He said he has problems with dryers not WASHERS. So he tried to recreate it by running several loads...felt stupid - He never smelt it again, but gave me his card and said call if it happens again. So it did a day later. he came back out. Opened up the top and saw nothing near the mechanical piece at the end of the washer. Smelled nothing after several loads. He said, Well make your loads smaller and of the same weight, That way there is nothing off balance. He assured me that if there was a problem the circuit would break if it got too hot. Well I threw a load in and went upstairs talking to my son. I came down and there were smoke fumes everywhere spurting out from the drum of the washing machine. Had I not come down and stopped it -- my house would have burnt down. I unplugged the machine quickly, opened all doors on a frigid winter day, and brought a fan to get fumes out of our house. Every person even the repair man and the guy at Lowes when I was looking at new washers said he had NEVER heard of a washing machine catch on fire. But from what I have read online its a common occurrence for the drums of washing machines on HE washers to get out of balance and cause fires because they spin so fast...WHY ARE THEY NOT FIXING THIS PROBLEM!!! We could have been killed by this.

It has been just 2.5 years since I got my new washer and dryer, and now the dryer drum is cracked and making thumping noise. We just ran out of warranty. I have seen several complaints related to this. Is LG doing anything about this? I had recommended LG to my friends, but I am going to call them and let them know to not buy LG washer/dryer.

We bought an LG Front loading washer and dryer from Sears about 1 1/2 years ago. We immediately encountered sporadic occurrences of what looks like oil streaks from the washer. We called Sears and they sent someone out, who replaced the tub and some other items, and also told us to use a different kind of detergent. A few months and a few ruined items of clothing later, we called Sears again and they sent someone out who replaced a bunch of stuff again. They then sold us an extended warranty on the washer. We thought Sears sold it to us, but it turns out we bought it from LG. So the problem has continued and weve called LG, who is telling us that our complaint doesnt fall under the terms of the warranty, that we are complaining about cosmetic outcomes of the laundry. Crazy us, expecting a brand new washer to clean our clothes and not leave grease streaks. They have been horrible to work with. They are offering to refund the warranty which, of course, allows them to walk away from us completely. I guess well need to try and get Sears back involved, as technically we brought this to their attention under the original warranty, and it never was resolved. If you are considering buying LG, I hope you have better luck than weve had. I will never buy another product that says LG on it.

LG ventless dryer purchased in 2012 for about $900 at Home Depot. It dies two weeks after warranty expires. Trip charge $72, replace control board $250, labor $100. Total $422 repairs. Do not buy LG products.

Purchased an LG front load washer and dryer. Great looking and performance of units. A few issues of water leaking while being installed by crew. Had some noise issues because of stacked configuration. Worked issues out. Still going. Seem to really clean clothes with less water being needed. Very reliable so far. Seems to be a good investment.

My sister in MN and I (in AZ) each purchased a new LG top loading washing machine in fall of 2019. We both have a problem with the washer leaving an ashy, white residue on all our black or dark clothing. It happens whether or not we have used soap and even if I just ran the cleaning cycle. Also, the dryer never dries a load of towels on one run. It always stops while the towels are still damp, so I have to run it again. Im very disappointed in these two defects.

Lack of an agitator may or may not be the cause, but this device twists items deposited into a ball and finishes with a big question as to what, if any, items were thoroughly cleaned. The initial jiggling of items in such small water appears to be a designers mental excursion with little reality involved. The standard setting muddles items in a VERY LOW LEVEL of highly-concentrated dirty water due to the water-saver nature of the device. Whatever happened to good cleaning? OR is water so expensive that we should settle for less-clean clothing. Weve owned washers and dryers for 54 years and have never experienced any worth these words. Enough said?

We bought an LG washer and dryer set 1 1/2 years ago. Have not been happy with them since we bought them. The top loader with no agitator leave clothes dirty, filled with soap scum and tangled up. I have called LG customer service numerous times. They told me I was not washing clothes correctly. Im 43, I know how to wash clothes. Suggest that I use a different type of detergent. Tried that... no luck. I will never buy a LG washer and dryer again. Total waste of money!

I purchased an LG washer and dryer at Sears in Overland Park, KS. I have had service out twice complaining about dirty, dingy clothes and a loud banging sound when the washer is filling with water.Both times, I was told to use a high efficiency detergent and 1-2 tablespoons of detergent. I have complied. My clothes are still dirty and dingy. We have taken to soaking the whites in the sink in a Clorox solution to bring them back. I feel as though I might as well get a washboard out and do the laundry by hand.I replaced my upright washer, which was doing a fine job, so that I could have a quiet washer. The noise is louder and the clothes are embarrassingly dirty to the point where I cannot wear them.Nothing has changed in our laundry, same clothes, same people and same amount of wear. We do not perform any manual labor that would create unusually dirty clothes. My husband uses his washables to lie on the couch and watch television. I am a homemaker who hires out all of the dirty work. We both do workout, regularly. In theory, we are a washing machines dream customers.I hired a plumber to deal with the loud bang in the pipes and he told me it was the solenoid. Today, the solenoids were replaced and there is no change in the loud banging in the pipes. If anyone in the house is asleep, the washer cannot be operated because of the very loud bangs.

Numerous features such as dryer door can be left or right opening, wifi support with an app that tracks washer/dryer status and when to run the cleaning cycle. The set is large (5.4 and 5.7 cu ft) allowing me to run large loads without a hitch.

I bought the LG dryer and a front load LG washer a few years ago. I have had many problems with both and when I have called lg customer service I have been treated horribly. I could barely understand the person as they clearly didnt speak English as their first language. I even told them that I would be filing complaints against them only to be told to go right ahead!! They could care less about their customer service ratings! I have also had a difficult time finding a repairman that works on LG and the same goes for trying to find parts locally. I was told that they didnt carry LG PARTS and it would take a very, very long time to get the LG PART in stock!OWNING THE ABOVE LG APPLIANCES HAS BEEN AN ONGOING NIGHTMARE!! All of the lettering on the washer rubbed right off right away as if the letters were erasable! I called their customer service only to spend 45 minutes and getting absolutely nowhere!! I was told to not touch the few letters were left as the warranty had expired! I asked if they could send me replacement letters that I would apply myself. As this was a defect and the warranty expiring shouldnt even be factored in! NOT a warranty issue! Its a product defect!! Typical LG customer service... they didnt care that it was a product defect! Was told I could purchase the letters from them!! UNBELIEVABLE!!!! I had hoped to be an isolated case?? Only to learn of many more cases like my experiences!!! (on multiple websites like this site!!) However, on a positive note... We have 4 LG flat screen tvs and knock on wood, theyve been awesome!!?!? JUST SAY NO TO LG APPLIANCES!!!

About 2 years after our LG gas dryer purchase we began hearing that thumping sound which we now know to be a cracked weld on the dryer drum. It was frustrating to have to replace such a major component, but we reasoned that sometimes parts fail. Our bigger problem however was that during the period that the drum operated with the crack, it was rubbing metal on metal in one little spot (according to our service technician) and created a super fine black metallic power that continued contaminate anything we tried to dry that was white, long after the replacement drum was installed. The replacement drum has since gone out of round. We do not abuse this dryer in any way. It runs about 6 medium loads of wash per week. We wrote a letter to LG requesting some sort of assistance to remedy our problems and received the usual form letter rejection. The worst part is that even though the dryer stills runs, it continues to thump because of the out of round drum and we basically have to dry any whites that we want to preserve at the local laundry mat. What a spectacular mistake this is for LG. They have made us disciples preaching Never an LG product again to everyone we know.

We have 2 LG devices, washer and dryer, both less than 2 years old. Working great so far. The only thing we dont do is use the washers built-in dispensing system. We dont want to have any trace materials flowing around.

Worst washing machine ever. Been junk from day one. Wont spin, says unbalanced unless you fill to top then have smell and dryer wont dry same load. Have to separate and dry rust on top by fill lid. Cant get anybody to work on. Drives me nuts. Ready to buy new washer and dryer. Sure wont be a LG. Nothing but junk and also bought mine at Sears.

Less than a year old and poor customer service. We purchased a front load washer and dryer. Our dryer stopped working and would go from 1:55 dry time to 01 in a minute and would not dry. Repair people came to fix the problem. However it is still not fixed and washer is leaking and ruined our new wood floor in the process. I wanted a refund for a washer and dryer we purchased less than a year ago to purchase new and a different brand because we continue to have issues with it. Customer service was not helpful and said they don’t do refunds and that someone from repair has to state it is defective. As a full time teacher it is hard to find time to keep having people come to repair it and only to have different issues with it.

My LG clothes dryer (model #DLEX5170W) stopped working during my first year of ownership. That was just the start of my problems. Getting someone in customer service @ LG was another part of the problem: they put the burden on you and told me I didnt have enough electric power (I had plenty) & had to hire a certified electrician and get more power. The electrician (at my cost) said I had plenty of power. Called LG back and they still had me jump through hoops but finally set up an appt. with Jimmys Same Day Appliance to come to my home one afternoon, LG said, between 1 and 7 on a Friday. He never showed and never called. (I have caller ID, so I know he never called)! What a waste of time. LG set up a 2nd appt. for the following Monday with the same guy/co. to come between 11-3 and at 12:30 he called to say his daughter fell at school and hurt her arm and he was going to the hospital and doubted he would make it today. At least this time he called. I called LG....another ten to twenty minute call, and requested a different service tech, and got one for tomorrow between 1 and 5 pm. What a nightmare. Had I known LG products break down during their first year and that customer service is so difficult I never would have bought their product! Never will again!

We were building a new house and when we were asking around for recommendations on refrigerators, LG was the brand people were recommending. We did have a washer and dryer that was LG, and we had a good experience with those. The refrigerator came with a counter depth feature. We had an awkward space we had to fit it into and I liked that it fit there and I havent had to worry about it. I had to make two warranty claims and both times, it was pretty easy to go through that process. I appreciated the service people that came and worked on the appliances cause they were professional and did a good job. I also didnt have to wait a super long time for somebody to come and help out. I would recommend LG.

LG sucks. I bought an LG washer and dryer set (top load) and just like the other 907 people on here complaining... my washer does not work right ever since LG so called upgraded our washer!!! No, it will not even complete one cycle. LG is doing NOTHING to fix this situation except for continuing to send repair people out... All I want is my washer the way it was BEFORE the so called upgrade... I will NEVER and I MEAN NEVER OWN ANOTHER LG PRODUCT!!! Save your money! DO NOT buy LG!

I bought 2!!!! stacked washer and dryers. It came with no parts to change it from shipping to useable! I have been waiting weeks and weeks for LG to send me the parts. My machines are just sitting here. The co. I bought it from and LG are blaming each other and no one will just send the parts. The LG book says DO NOT USE if you dont have these parts. But they wont send them or pick them up and let me get a set that has the parts. I have been on hold with customer service of LG for 2+ hours 3 times and they say they will send them and then dont! This is the biggest joke. I am stuck with two machines that dont work. NEVER PURCHASE LG unless you are good with a product that just sits there because once you pay not their issue.