Purchased the DLE8000V dryer and the WM8000H. A washer in Graphite, great in the store with bright lights, cannot read the front of machines to set the dial, lights around the dial make it harder. Dryer lint filter need to scrape lint off.

Purchased an LG gas dryer about 3 years ago to upgrade and be more energy efficient. My old dryer was 15 years old but worked just fine. Two days ago the LG dryer started to make a loud thumping sound. Upon further investigating I found a crack in the drum. I called the LG people and they said the drum has a 1 year warranty. My 15 year old dryer never had a crack. So needless to say I am not too happy about spending more money to repair their poorly made product. The person that I spoke with on the phone said that this was the first complaint about a cracked dryer drum. I think I must have been his first call ever because I can find plenty of complaints on the internet about this issue.

The machine was part of a stacked set purchased from Sears in Toronto with extended warranty in late 2012. It was very reliable until 2019 when it was 6 years and 6 months old. It then developed a leak and need a new gasket which was provided by LG under their One Price service (about $280, I recall). Last month it developed a further leak. My wife read the manual and looked for possible causes. She cleaned out the soap dispenser - this resulted in a flood when we turned the machine on.We called LG - we were no longer eligible for their full price service. They despatched a local company, European Appliance Repair. They charged $300 Canadian plus tax (extra because they needed two men for a stacked unit). My wife told them the full story - an initial leak, and then a flood. They replaced a small part. The next day there was a small leak - we were unsure if there was residue from the flood, but immediately contacted LG. We said we would wait a few days to see if the leak persisted. It became evident that it would occur on the spin cycle whenever there was a full load. We rang up and made an appointment for June 22nd. The appointment was then postponed to the 23rd in a message received on June 16.On June 19 at close of business we got a message saying our appointment was cancelled or postponed. It was impossible to get clarification till the new week began. On June 21 at 9.00 we rang and were informed that someone would come that day, and that the cancellation message was an error. However, nobody could come that day, because European Appliance Repair did not recall they had to send two people out. An appointment was made for 3 to 5 on the 23rd, but the same two repairmen appeared at 8 p.m. They announced after 35 minutes that we would need a gasket. We would have to pay for the part and additional labour. They denied that we had told them that we had a leak before my wife cleaned the soap dispenser. We have no idea whether they did not hear what my wife had said or were telling an untruth.It was clear to us that they were in a hurry on both occasions, probably overworked because of the pandemic. We noted that a gasket had been replaced the previous year. Gaskets, we were told, could never be guaranteed because customers often put sharp objects in machines. We spoke to an LG rep. on the phone. He insisted that no further charge would be levied, and that, if we did not get satisfaction, LG would give us an allowance toward a new machine. Two days later we spoke to a woman at European Appliance Repair. They proposed to treat the repair as a separate problem and charge 250 labor plus tax plus the cost of the part (plus, of course, $620 Canadian we had paid for April, 2019 and May, 2020 leaks). They had clearly heard nothing from LG.After this we spoke with three LG reps. (we had difficulty communicating with the first two). The third person with whom we spoke said that a gasket would not normally tear because a few coins had gone through the machine (we do not keep sharp objects in our pockets). Furthermore, he agreed to escalate the issue and get back to us the next day. He warned that the replacement model that succeeded ours might not be stackable with the old dryer, should we decide on replacement by LG. We do not have room to house the units in another way.Naturally enough, nobody from LG did get back to us in 24 hours about our “escalated issue. Today we decided to buy a stackable set made by another manufacturer. We are surrendering a perfectly good dryer - but there appears to be no alternative. On the basis of this experience I would not advise anybody to buy an LG washer or dryer, unless you expect to replace your machine every six years, and to be particularly careful when selecting stackable units.

For the most part I love my LG washer & dryer. I have more options than what I need but it’s nice they’re available. Very dependable!!! I have the front loader and it’s stacked which saves a lot of space!

LG HE takes less time to dry clothes. Uses less hot water. I like the front-loading washer and dryer better than top-loading ones. They were somewhat on the expensive side, but worth it. LG has an innovative motor that will last longer because theres less motion involved. I like the pedestals as well. Ive had absolutely NO problems with either the washer or the dryer, and no missing socks! Mine are full-size side-by-side units. There are many cycle options for each: water temperature for wash and rinse, type of material, intensity of spin cycle; the dryer allows for both timed and sensor drying.

I received my LG front loader washer and dryer 5 years ago from my son as a Christmas Gift. The machine works well. I have had 2 problems, the biggest problem is the foul smell and the black mold. I have tried everything to no avail. Everything that I research, Ive tried. I need to try the installation of another gasket to see if that helps. And also recently I have had problems with the door where the soap/bleach/softener goes.I am having problems opening the door because of the section that holds the softener is lifting and not allowing the door to open and I needed to call for service. Seems like what they did was just to put a bandaid on the problem because tonight I could do my laundry because I was unable to open that door to install my detergent and softener. What is the solution to my PROBLEM. Thank You for your help. My set came from BEST BUY. WM2277H.

The lint screen pops up and a corner of a piece of clothing will catch and twist and roll until it is a huge wad of clothing. It is very difficult to undo the wad and has ruined several pieces of clothing. My husband took his time to follow a YouTube fix to no avail. And since the lint screen doesnt sit snugly it allows lint to get into the dryer so its a fire hazard.

The dryer stopped drying and it’s just a few weeks out of the manufacturer’s warranty. I called the extended warranty that I purchased and they sent a tech out. He said the heating unit needed to be replaced and ordered a new one; but in the meantime, he did something to get it heating and the dryer worked fine for the week. He came yesterday to replace the heating unit, but now he claims that the power cord is fried and I need to call an electrician. This dryer worked perfectly fine with the power cord and the outlet up until yesterday when he attempted to replace the heating unit. LG insists that they cannot give me any information because it’s out of warranty and that I must instead deal with the extended warranty company. So I guess it’s okay to take my money when I have a dryer that does not work one year later and have to pay an electrician? Does it seem reasonable that a dryer works properly and is kept in good working order and used in the manner in which it is intended and immediately after a tech attempts to install a new heating mechanism, it suddenly blows and the power cord is melted? Everyone is passing it back to me that I have to get an electrician. No, I think LG has a problem with heating mechanisms and the tech did something incorrectly.

We purchased a model WM3270CW Front Loader washer from Best Buy on 06/25/18. This machine was only used very carefully in our home. After washing a small load of pillow cases and face cloths I removed them and dried them in the dryer. About two hours later, on 8/30/19, we were sitting in another room of our condo and heard a loud crash. I walked around trying to find the location of the noise. It had come from the washer. The glass on the door had imploded into the machine tub. The door was ajar for air circulation so some of the shards also were on the floor of the laundry room. About an hour later there was another loud sound. This time the outer edges of the part of the door that had landed into the tub exploded off.After various calls to LG and lots of conversations to try to get rid of me, I was told that they were referring this problem to their safety department. They kept promising return calls within 24 to 48 hours but they never came. I finally was given a case number and was connected to their Escalation Team Department. This last conversation resulted in a visit from a technician from A&E Factory services on Sept. 10. He informed us that there is no record at LG of a door ever imploding. He said that LG believes we hit the door or caused the problem ourselves. We did not hit the door. No one in our home hit the door and there is no way that we caused the problem. We did not cause the glass to implode!We are fortunate that there was no one in the room to be injured by the flying glass when the door imploded. I believe this machine needs to be recalled. There is a serious safety issue here that LG is not willing to recognize. Thank you for reading this. As you can see I am very upset. LG is really just trying to get rid of me and my complaint. They said this has never happened before. Now my online research has proved that this has happened to other people with LG machines. I am concerned about even using this model LG if it is ever repaired. We had a previous LG Front Loader for 8 years and had to replace it because of leaking and mold. I still have the dryer and bought this one so it would look almost the same as the dryer.We were told that the mold issue has been taken care of with the way to keep the door ajar. It is much newer and is obviously not as well built even though the other one had several bad issues such as mold and leaking. I would never buy another LG appliance. The company does not want to know that there is a fault with this current washer. Someone could have been seriously injured.

Brought a LG dryer DLEX3370W on 04/22/2017. Worked fine until 08/21/2017, called Lowes since I also purchased the extended warranty, Lowes stated that it was still under manufacture warranty and my troubles began. LG did not send a repair guy until 9/11/2017, he diagnosed as needed the heating element. He ordered the part, came back out on 09/18/2017, replaced the entire heating unit (assemble, thermo and element). The tech called service since it didnt work. At first they went through the diagnosis system still not working, he had to call different times. At one point they said it was my electricity not working correctly lol.The house is only 8 years old but he tested it no problem there. 4th call to them he tested the something in the back. It started to work so thinking it was resolved the tech put all back together again and left. Washed some clothes and here we are again DRYER NOT HEATING, called LG back and they are telling me the tech has to come out again. SMH. Called Lowes. They are putting it on them, and LG simply just do not care that their product is crap, they have poor customer service, so here I sit with a 700 dryer that does not work waiting for the tech to come back out. LG never again will I purchase one of your products.

I have been married for 40 years with four children and countless loads of laundry. Most of my washers and dryers have been maytag and lasted 10-15 years with few if any repairs. This LG top loader is the worst machine I have ever bought. I purposefully did not buy a front loader because of problems with odors I had heard about. Well I guess a top loader can Smell really bad too. I dont understand how in 2016 we dont know how to make a washer that drains properly. This is a lemon and I will be selling it soon and buying a good ol Maytag. I just lost a lot of money on this one. They should recall all their machines until they figure out and fix the problems.

After my husband returned home from Iraq, we thought we deserved an upgrade of our 15 year old hand-me-down washer and dryer. We purchased the LG front loading washer (model # WM2487HRM). It began smelling horribly, not long after. We have had to leave the door and the dispenser drawer open, put dryer sheets in to help with smell in between washes, regularly try to wipe out the disgusting rubber seal, after every wash, because of the remaining water, and still it stinks. The printing on the machines is rubbing off, and the seams on the exterior of the dryer seem to be disintegrating. Every time I wipe it clean, the color of the machine (red) wipes off! We also have terrible vibrations with it. On January 18, 2012, we had a service technician come to check why it sounded like it was so far off balance, that it was going to crack the interior. Of course, the extended warranty provider, Federal Warranty Service Corporation, sent out the repair company of their choosing. He checked that the machine was indeed level (we already tried that), still it shook so bad that he had to remove the top of the washer, and proceeded to tell me wow! You should see how bad it is! That thing was going crazy inside there! He said the bearing was bad, and warned that with continued use, it might seize up. He also said that he wouldnt even attempt to replace it, because of the man hours it would require, and they only pay him a flat fee of $95 to repair it. It just wasnt worth his time. He said he would contact the service contract provider with the recommendation, to replace the machine altogether, and even recommended that we get a top loader next time! We still havent gotten any resolution, and our washer is worse than ever! LG, Home Depot, and Federal Warranty Service Corporation should all be ashamed of themselves for producing, selling, and attempting to maintain service contracts on this washing machine! It is the last time I will I purchase from any of them! Class action suit? Count me in!

I spent over $11,000 on my kitchen and laundry product from LG. Overpriced and not worth the money. The customer service is just as bad as their products. Ive had to call numerous times for the dryer and refrigerator. The dryer does not completely dry your clothes because the sensor thinks the clothes are dry and shuts off the dryer and the timer hasnt worked for months. My refrigerator does not stay cold the temperature is currently 76° in my refrigerator. Ive had my products for 3 years and its been a nightmare. To get a service repairman to come out is literally impossible. Please take my advice and do not purchase LG products.

I recently bought an LG washer and dryer. The washer does not fill with enough water, leaving my clothes in a tangled wad. Takes an hour to wash a simple load. The dryer refuses to dry the clothes. Seems the sensor knows when your clothes should be dry and shuts off. Trying drying a bathroom rug. Takes three or more tries. I long for my old washer which I gave away in working order. LGs are junk... save your money!!!

Along with an LG refrigerator which I have already discussed at the same time, I also bought an LG washer and dryer. All the LG appliances were rated high so we felt they were a smart purchase. Not so. After 2 years, the washing machine needed new bearings with a cost of $700.00 to repair. Now, there are only two of us, no children so we barely use the washing machine. For this machine to work only two years is clearly a manufacturers defect. The LG engineers are designing these appliances not to last and they dont. I called LG customer service and they could care less about my problem. They basically told me to take a walk. I will never buy anything from LG again.

We bought this LG WM3670MWA washer and paired dryer at Nebraska Furniture Mart in in June 30,2018. The Silk screened Cycle Name lettering is now dissolving and even rubbing off the washer. LG says its COSMETIC damage because something other than warm water and a damp cloth was used to clean the washer. We use Shout as a pre-wash and have for the last 15+ years. Our 13 year old Samsung front loaders never had any issues with lettering rub off. I sprayed Shout on a 9 year old silk screened plastic cup and let it sit for a week, adding Shout each day, and its still perfect. Never buy another LG Product. NFMs $270.00 extra warranty was worthless for this as they say if LG says its cosmetic, theres no reason to even come look at it. They only cover mechanical breakdown. Not happy with performance either. Also, Turbo-Wash times are reasonable but will only take 3 items (?).

For the first three years, I was quite happy with the LG washer and dryer. Not quite at the four year mark and the washer needs serious service (Luckily I bought the extended warranty because LG only offers a 1 year warranty - do they know something the consumer doesnt??). The repair man came out yesterday (had to take the day off as they only work until 4:00) and he found that the repair is quite serious and needs a number of new parts. He said it is a two-man job and they will come back in two weeks as the parts will take a while to be ordered!!! I requested a reimbursement for having to go to the laundromat, but Geek Squad discontinued that part of the extended warranty in 2014! LG doesnt offer it at all - again, do they know something the consumer doesnt. In any event, I will NEVER AGAIN BUY AN LG PRODUCT!!!

Purchase a set of LG washer (WT4870CW) and dryer from Best Buy that was last year’s model on 04/12/2014. Upon the washing machine acting up and not draining after about 10 or 11 months, we called LG support to get it corrected, was when we were informed it was almost two years old. Even when we had it less than a year. The washing machine had OE and UE errors popping up interrupting the spin cycle continuously, requiring resetting and restarting in the spin cycle. The first tech diagnosed it needed a stator, ordered that to our house and installed it, problem continued. LG schedule second tech service company, who diagnosed, after reading bulletin stator replacement no longer done, but circuitry parts. Ordered two, parts came to house and third person came in only installed one circuit, stating I needed two separate circuits for washer and dryer. Problem continued. LG was notified and I was informed the previous appliance service technicians came from an appliance service company that they can no longer recommend. Plus since this problem has extended past the original warranty I needed to get an extension, which was done at no cost, to cover the next service person. A third appliance company, who came today and diagnosed Pipe in house will not let unit drain, gets pressure build up and no drain. Customer needs plumber. Nothing wrong with unit.” I immediately returned home and showed the tech the fault of his diagnosis by detaching the drain from the drain pipe in the house and connecting the cold water feed to the drain pipe and had it run for several minutes. THEN he said, I dont know what to tell you. Then he said my pipe was too high, so I pulled out the manual nearby and NOPE the pipe length was well within the distance in the manual. Wrong again. The machine works he said, when you dont connect it to the drain pipe, so it’s a drain problem he said. Nothing wrong with the machine when you disconnect it and let it run in a garbage barrel, he said. What are you talking about, the machine worked for like 10 or 11 months and now this problem wont go away and you are saying that the problem is not with the machine? “Oh it tries to send the water up but it can only send so much, then it figures it cant then it shuts down.” “Oh,” I said, “then it’s a sensor problem, or a computer problem.” “No there is nothing wrong with the machine, when you disconnect the pipe into a garbage barrel.” How does this continue on? “Oh, Ill have my boss give you a call, because I cant fix a problem that isnt there.” There were also suggestions to re-route my drain pipe through the basement window opening, creating a new larger pipe, but his suggestions simply met deaf ears by that time. So after he leave and here I am at the Consumer Affairs site reading all the numerous complaints and I find one service tech diagnosed a pressure switch as the problem, which under warranty I would welcome before I send this unit to the scrap heap.

Purchased unit new approx. 15 months ago; one of the benefits of this unit was the high-speed tub helping to dry clothes-- reducing dryer loads. While in use with only a queen-sized mattress pad the tub broke away from drive unit during spin cycle and sent the unit literally bouncing-off the 2 nearest walls (destroying drywall). The unit top and rear panels were separated from the body, and the body walls were expanded (rounded outward). The unit wouldnt fit through door frame. This could present potential safety issue!!! Beware!!!

I bought the LG set about 11 months ago. For the first month it operated like a dream. Then it started leaving residue on my dark clothes...looks like streaks of lint or undissolved detergent. I have changed detergents, added less or more, used large loads and small ones, and nothing helps. I have to wash the load a second and sometimes third time without detergent to get it clean. Another problem is that if I wash anything with my darks that is even slightly lighter than black or brown, the dark dye is transferred to the clothes and ruins them. I have done the same thing for years with other machines without problems, but this one for some reason causes the dyes to transfer. I think both problems are caused by too little water being used. Have finally lost patience and will start the never ending cycle of service calls, I guess. I dont recommend this product. It does NOT save water.

I have a LG dryer that is a little over a year old and it is the worst dryer Ive owned in 30 years. It wont dry the clothes. I need more than an hour to dry even the smallest load. A very poor product. Wish I could send it back. I am going back to Whirlpool.

We bought the latest LG washer (WT5070CW) and dryer (DLGX5171W) that have the glass doors. BIGGEST MISTAKE. I used to have the GE washer and dryer, basic machines and they did a far superior job. Unfortunately it broke down and hence I had to buy a new pair. GE/Maytag/Whirlpool are the only brands with good household appliances. If youve never used a good machine before youd never realize. My clothes arent clean enough. High Efficiency is crap. It uses very little water to evenly wash clothes. I got over that hump by trying different options. Yet its very rough on clothes. It also takes VERY long to wash. My old GE took only 45 mins to do an excellent wash. The same now takes 1 hr 47 mins! The dryer doesnt dry fully. Works ok only on small clothes like small towels etc., things like bed sheets dont dry evenly. Large loads irrespective of the size of the garment dont dry evenly. I gave 1 star because its required. Its not worth any.

We bought LG True balance WT4801CW washing machine and matching dryer. $1600.00, on sale on Black Friday 2011, at Home Depot for the set. I hate it. The water doesnt even cover the clothes. I thought something might be wrong with it so I looked in the book and it says it does not fill to cover the clothes, STUPID. I knew it really sucked when I put in a sheet that my grandbaby had touched with powdered sugar on his hands. I even put the washer on extra rinse. I pulled out the sheets and the powdered sugar was still there and DRY. Now the cold water is leaking into the tub even when the washer is off. We have to turn off the cold water completely in between loads. If you forget to remove your clothes as soon as the cycle finishes it will fill with cold water so you have to rewash or at least rinse and spin as there is no spin only option to remove the water. I called LG, they gave me a number to the service repair. I called them, they dont have a repair center. You have to pay them $75.00 to come to your house then they start the billing. I will purchase another washer as I am not putting in any more money into this piece of junk. We own lots of other LG products including cell phones and love them but LG needs to stay away from large appliances as we can all see they SUCK.

BUYER BEWARE!!!!!!!!!!!!!!!! Do not buy an LG washer and dryer! I purchased a high end type LG washer and dryer in Nov. 2013 and have had to have both of them repaired at least two to three times in the first year. At least during the 1 year warranty, LG did pay for the repair costs, however now that this warranty is over, I guess I am looking at spending $300.00 or more per year in repair costs to keep the units operating. LG Customer Service states that they will not extend the 1 year warranty or replace either of units. Buyers should consider other manufactures such as Kenmore, Westinghouse, etc. My past experience with Kenmore has been very good, and I am now sorry we did not buy Kenmore units. The dryer model number is: DLEX5170W and the washer is: WT5070CW.

Bought top load washer & dryer. Very first load ripped almost new $85 shirt and washcloth half. Called LG and they sent repair person out to view shirt and washcloth. Told to return it to HH Gregg and get a new washer, did so and contacted LG to pay for shirt. After sending tons of pictures, many calls, they refused to pay since I no longer had the original machine (go figure??? Their LG repair person said to return it). Often have to rewash clothes, not enough water, loud, major wrinkles, etc. Then a recall for the machine comes and schedule appointment with LG for repair person to handle recall. They come out, update software to the machine??? and then tell me not to wash anything in the machine that sheds water (waterproof? like mattress covers, etc.). Hmmm. Then he tells me my dryer doesnt dry because there are sensors in the dryer that get coated with dryer sheet film and it confuses the dryer. Oh and the replaced machine ripped another shirt, even though you have to button shirts, pants, and turn inside out!!!! LG washers/dryers dont wash and dry like regular washers and dryers we have all been used to in the past. The new save water costs more water and electricity by having to rewash and dry so many times. LG COULDNT CARE LESS EITHER AFTER YOU HAVE BOUGHT IT! We will never buy LG again and if you can hang onto your regular washer, do so. Its better for the environment and your state of mind.

I’ve owned the washer and dryer for over 9 years. Never an issue with either one. Washer and dryer performs well. Only drawback is emptying the water from the lint filter once a week. It’s low and bending over and waiting for the stinky water to drain can be a pain.

First time in over 40 years, I changed name brand. Sorry, sorry, sorry. Hate this new washer and dryer. Settings on washer are not convenient. Yes, there are a lot of settings but not all are necessary. I also have had to iron so many things that never were ironed before. Everything is in a ball in the dryer and makes for tons of wrinkles. Can I just say I hate this new modern washer and dryer?

I purchased a top load LG washer and dryer from a very popular store in Savannah, GA. Believe it or not at the almost end of the 1st years warranty, I was cleaning the washer around the rubber part on top and found that the framework was rusting. I had already reported the bleach dispenser was rusting without results. I called the store and was referred to corporate. I got the runner around there. After trying to work with them they had a recall on a part. After that was installed the washer is slower which I reported right away. To this day they have not sent anyone out to check the RUSTING OR THE SPEED AND RESULTS OF ANY OF MY COMPLAINTS. I LOVE LGS PRODUCTS BUT THE RESPONSE TO MY PROBLEM STILL HAVE NOT BEEN ADDRESSED. IM VERY DISAPPOINTED.

Zero stars would be more like it! I have had an LG Steam Dryer for 2.5 years. It has never worked. I fortunately did purchase the Extended Service Plan from Home Depot. I have had it repaired 6 times and thats 12 service calls. It will heat a little for a few weeks and then stop working all together. The 6th repair, it didnt even heat the day the repair was done. Since then, Ive called numerous times and Assurant (the provided for Home Depots service plan) wont get back to me, wont send anyone to fix it, wont start a claim. I see it falls into the Lemon Law but if they can drag their feet for another month, one of the repairs falls off and then it isnt the Lemon Law any more. They refuse to do anything to help. Ive called Home Depot Corporate to see if they would do anything to help and was told no, you need to work with Assurant. I have also called the Gas Company to look at it to make sure it was hooked up correctly to begin with. It is hooked up correctly but they said the flame is so huge that its a total fire hazard and is now completely unhooked. So Im left with a $1200+ piece of junk and no way to dry any clothes. I will never shop at Home Depot nor will I buy LG anything again. Dont believe reviews that say LG is in the top for dryers because believe me, they are all junk!

For the front loading washer needs to find a way to drain better so that it doesn’t smell and leave a bad aroma not only in the washer on the clothes which then makes the dryer smell but also the laundry room and area.

I have an LG all-in-one washer/dryer at my wifes salon for washing towels - it has broken down twice now in a year. I bought an extended commercial warranty for it as the regular LG warranty does not cover usage in a salon. First, both drain pumps broke down - covered by the warranty so we were just inconvenienced by having to go to the local Laundromat for a couple of weeks (dont want to wash the towels at home as you never know what kind of foot fungus the customers might have). Next, one drain pump broke down and the repair guy said the drain hose underneath the machine had cracked and was leaking. My bet is that he broke the hose as it is underneath the machine and there is no way otherwise it could have been broken. The pump replacement was covered but not the hose, so we wound up spending $250 for parts and labor plus the inconvenience of having to use the local Laundromat for another 2 weeks.Last summer, my LG TROMM steam washer (which has always had the moldy, stinky rubber gasket problem requiring frequent cleaning) started giving the LE error signal which according to the book means the motor is overheating. Its 5 yrs old now and out of warranty of course. I unplugged the machine and let it sit for 30 minutes and it started working again. Same problem 2 months later, same fix. Ditto for the next 8 months. This morning again, the LE error symbol and no matter how long I let it sit, no workee. No more LG products for me! While LG is better than the typical made-in-China junk flooding our stores, it is not that much better to justify the high price.

The LG washer and dryer are the best ones I ever had, they wash and dry great and had very few problems with them. Have them for 11 years, I would buy the same brand if I needed a new pair. They also fit a lot of clothes with no problem.

LGs customer service department is by far the worst company I have ever encountered. They have had repair company come to my house 3 times, not able to fix the problem. Had told me no part order was placed, the repair guy gave me invoice numbers for the parts order. The countless phone call to LG were a joke. Last one they tried tell me the the repair was cancelled, right after the repair company left my house. Tried the dryer and call them to tell them it still was not working. Asking for a supervisor and being disconnected twice, he told me the service provider was a third party. LG was the ones who set up the repair in the first place. I ruined over $400.00 worth of clothing, because LG told me to use time dry. Was not a good idea! I asked for a replacement and LG refused to condemn the dryer. I was put off, lied to, and had been given a run around by LG And had enough. I call Home depot. On the first call told me that they would make good on not only the dryer but the washer being that they were a set. Thank you Home Depot!!!!

I am writing this letter because my mom who lives with a terminal illness has been without a fridge for nine days. Neither the fridge nor freezer works. This isnt the first time. She went without a fridge for a week before this a month ago. She recently purchased this fridge in October of 2012. We were told to go buy or ask a neighbor for a cooler to put our food in. We live in a very small town, and it is difficult to eat out all the time. We have been losing out hundreds of dollars with the food going spoiled. In addition, I am working all day, and my mom is without food. The first guy who came to fix the fridge brought a hair dryer. The second guy said he only ordered the part for the freezer and not the fridge even though we told him that neither worked. When my mom called the appliance company to see how soon the part was coming in and asked if she could get the part number, the manager said he did not have to tell her that and spoke very rudely. Then when she asked when the technician was coming out, the manager told her the technician would be in court all day. My mom isnt able to speak well as her muscles are going out. She also noticed a scratch on her fridge that was done by the technicians. The appliance company said they had nothing to do with that as did LG when we called.Therefore, I called and spoke with the supervisor and filed a formal complaint hoping someone will hear our frustrations. The supervisor was helpful and did as much as he could, which was to see when the part would come in. However, the manager of the appliance company said he was on the road and couldnt give the information right there and then. That is understandable, but I dont understand why it is taking so long to get a part in. Can the part not be delivered in 1 or 2 business days? We paid over $1200 for this fridge. I dont understand the customer service. The appliance company has been rude and LG has not been able to do much. I understand there is a process for everything, but this has become too much. What are we to do? My mom is stressed with having a terminal illness and her husband passing away recently. Can you please fix this situation? I have sent this through the post office with urgency hoping that you can address the situation.

It is brand new so it works perfect. Loving it. This machine has all the bells, and this new technology is really awesome. I love the way I can dry using steam setting, or I can just dry towels. And sweaters are so easy to do with the rack, truly great machine. I also love the way it plays a tune when it is done with the load. Cute.

I have a top loading Waveforce model. Im one of the few lucky owners in that my machine has worked - sort of - without the recurring problems of broken parts, leakage, and poor customer service mentioned above. That said, the problem with this dog is that its supposed to weigh the clothes and dispense a volume of water based on that weight. Unfortunately it ALWAYS grossly underestimates the amount of water needed with the result that much of the load sits above the water line (exposed to the air) for the duration of the wash cycle and doesnt get cleaned very well. This holds true for any size load, from light to heavy. The only setting Ive found that dispenses enough water to adequately wash any size load is Bulky Bedding, which dispenses quite a bit of water regardless of the size of the load. The problem is, if you only need to wash a few items and you want them to actually get washed, you still have to use this setting with the result being that you end up with much more water than you need to get the job done. This will be the last high tech appliance of any kind I will buy from any company, especially LG, because all of these companies massively overcharge for bells and whistles that never work as advertised. Same principle holds true for the LG dryer. It (and my previous Bosch dryer) claims to have a sensor that detects moisture IN THE DRUM, which in turn controls when the dryer turns off. Problem is, it almost always underestimates the amount of moisture IN THE CLOTHING ITSELF with the result that the load doesnt always dry properly. From here on out every appliance I purchase will be basic, low tech appliances that do a better job for a fraction of the cost of the bells and whistles versions.

This particular appliance collects lint inside the machine and when enough lint is in there, the appliance just stops drying. No error message, no nothing. LG does not document this, provide information on how to repair and could not provide the name of an authorized rep within my state that could repair it. Ive paid Sears twice (once per year for the time Ive owned the thing). LG says that Sears is an authorized service rep but wont pay for the repair.Since the repair is actually a redesign (no external access to where the lint builds up, they are mum. I had terrible time with customer service and after two years, still no resolution.

My friend and I both purchased LG dryers and we both have the same problem and cant figure it out. Our dryers have a funny musty smell when we dry our clothes. Has anyone else had this problem? Also, my washer is way too rough on my clothes and I dont want to wash everything on a delicate cycle. I havent contacted LG yet, but just wanted to know if anyone else has this problem before I contact them so I could have some reviews to back me up. Thank you.

I have a 3 year old washer and dryer, which is nothing but pure junk! Fortunately, I have the 5-year bumper to bumper warranty. I replaced the drum in the dryer 3 times (split twice), and they are coming again to try to correct the heating problem. It takes more than 90 minutes to dry a normal load. The minute it is out of warranty, we are going to buy Maytag.

LG washer dryer. Wow what a piece of crap!!! I clean the lint tray every time I dry and there was a huge noise and discovered the lint tray in the dryer all twisted and broken. What the h... what a piece of crap!!! And my energy bills have gone up!!! Dont buy this crap!!

One year ago washer- dryer purchased. Washer leaves deposit of dirty material on clothes. Lowes said they can do nothing as it is past 30 days! Your reviews show similar complaints from other folks. Another voice! NO LG!

The washer is making a very loud sound. No washing clothes clean. The dryer is not drying the clothes. Has to run thru many times to get the clothes dry, sometimes two hours. On the front of the washer it says 10 year warranty. That is totally false advertisement. How can they get by with that.. LG was of no help!

After 4 years of owning an LG Side by Side with Indoor Ice Maker and water I am beyond disgusted. Have already spent $600 in repairs on the ice maker and nothing gets better. Indoor ice bin freezes every two weeks and I have to use a hair dryer, Ice pick and and a hammer to get the ice bin out to get a solid block of ice that has formed out so it can start dispensing ice....All LG consumer affairs tells you is just let it defrost....will never, ever, ever own a LG product. Could have paid much less and then the aggravation would not be at such a high level....LG has a problem yet they will not do anything about it. Dont buy this product!

This washer and dryer were rated about as well as any, so it was kind of a tossup what to get. You are supposed to use TUB CLEAN cycle monthly or more often (This on a front loader that is supposed to SAVE water) and after every time you use the machine you are supposed to wipe around the 2 gaskets that stay wet. If you dont, and even if you do this creates odors, sometimes even if youre careful to wipe all around. Wiping the gaskets down requires getting on the floor and going into the tight crevices with a rag all around. Also, you are supposed to frequently empty the drain at bottom and clean out the filter. This also requires sitting/crouching on floor and the first few times I had water all over the floor and under washer. Very impractical. So far it hasnt had repairs (2 years old) but is noisier over time and thumps around a lot on spin cycle. Poor design all around.

We have an LG washer and dryer and have had no problems, they are both 10 years old. When we needed a new refrigerator we purchased an LG refrigerator in July of 2016. Our first time we had to have it repaired was in October of 2018. Now 8 1/2 months later the same thing is occurring. Be sure that you buy the extended warranty if you purchase an LG refrigerator.

I heard that LG was the new Electrolux in dryers, the best and most expensive. Most expensive-yes. Best- NO. My clothes are never dry on high for one hour. My clothes come out ripped! I know its hard to believe, its even hard for me to believe, and I am looking at them. I went back to Best Buy. And they are giving me a refund.

Bought LG washer and dryer in August 2014. Just read all the complaints about the LG washer, I have nothing to add because all the comments written I agree with them all totally! The washer is a very poor design flaw. It sure was not designed by anybody that has used a washing machine before.

I have put up with this, clean clothes that stink, for 2 or 3 years now! I am a fanatic about fresh smelling clothes, and clean clothes. When my older kids were in school, they received compliments about how clean and fresh their clothes smelled. Now I take the clothes out of the dryer and throw them in the re wash pile. Not only do they smell dirty, they smell musty! I am throwing money away on energy to rewash, which is senseless since the musty smell is still there! I use Tide laundry detergent, I use liquid Downy, and I use two scented Bounce sheets, sometimes with the Bounce bar in the dryer, as well, to no avail! The only time there is no smell is when I wash with bleach. Obviously I cant wash all my clothes in bleach. The drum doesnt smell. I dont leave them sitting in the washer, but they come out of the dryer, which is also Lg, a lovely matching set. The drum doesnt smell either. How can I explain this smell? My new Adidas jogging pants, for example, for some reason, the crotch has this musty smell, and now, guess what, my underwear now have the smell? How embarrassing is that?! I used to complain about my old, used top loader washer and dream of a front loader washer and a matching dryer. Now I just wish I had my old set back. My dream turned into a nightmare! Theres not much Im fussy about, but my laundry I am, and Im sorry, Im pissed!

After one month, I noticed that clothes and shoes smelled. Simple physics: you cant wash dirty clothes in less water and less detergent. LG 2350 front load washer does not rinse out the detergent from the clothes nor cleans them that well. Then the dryer dries that smell into the clothes. You perspire and your business colleagues say, “What’s that smell?” and you have to explain. Buy new clothes and shoes. I work far away from home that my skin got so irritated because of the detergent issue in the clothes. I got rashes and itched deep into my skin, leaving scars. The Best Buy rep came after I complained so much. He suggested we put clean load in wash on sanitary. The washer started sudding up with no detergent added and I have it on video. LG says there’s nothing wrong with their unit. They are liars—look at all these complaints!

I bought the washer and dryer three years ago. Six months after the purchase the hot water stopped going into the washer so I just washed with cold. I had two techs check out this machine. One couldnt figure out what was wrong and the second told me I need a whole control panel. That was to the tune of $400.00 plus service call. Now you are wondering why I didnt get this cared for during the first six months. Well I had brain surgery and even had to learn to walk again so that washer was not my priority at that time. Guess Ill continue with cold water. Never again!!!

My experience with LG is good, but since we bought our fridge, about two weeks later, the ice making part freezes. And then something happened where they had to come and change some part on the top of the box that was not making the ice. You press the button, and they wouldn’t come out. They had to change something right after not even a month after we bought. LG always are good because we have a washer and dryer LG. So, when I went to Costco and I saw the refrigerators over there, I liked the way they look. Also, theyre nice because the ice maker was on the door and not inside of the refrigerator. We needed a bigger space refrigerator. This is how I picked mine. I like the way how it’s designed in it. The freezer part of it is great. It has several layers. And the drink drawer is perfect. So, it’s very well-designed and made. I love it. I will recommend LG.

I purchased my LG Steam Washer and Dryer on 11/26/10 from Home Depot. Thankfully, I purchased a 4 year extended warranty. Now a little over a year later, my dryer all of the sudden stops heating. I made a phone call to Home Depot on March 23rd and they contracted the work out to Appliance Solutions of Utah. When they came to do repairs, they said the dryer needed a new thermostat, the part needed to be ordered and they would be back in 3 days to do the repair. Two weeks go by and never heard from the repair guy and he never showed up on the day he said he would (I took the day off work so I could make sure I was here). Finally after 3 weeks, he showed up claiming they got sent the wrong part he replaced the thermostat and was on his way. Five days later (3/28/12), the heating on my dryer went out. I once again called Home Depot. They got the same company out. The very next day, the guy replaces the same part, the thermostat and then tells me that there is nothing wrong with the dryer. He said that I need to get my ducts cleaned out and that I can just use my dryer unhooked from the wall until I get that done. I used my dryer unhooked from the wall and once again, a week later, the heating goes out on the dryer. So, I gave Home Depot a call. Three days later, the same company shows up. Now hes claiming my dryer is out because its not hooked up to the wall but he needs to order a new thermostat again so it can once again get replaced. The repair man said he would be back in 3 days. Over two weeks have passed since he said that, I havent even received a call from the company and he just left my dryer in pieces in my laundry room. I can barely get in there. I am completely fed up with this worthless dryer, Home Depot, and Appliance Solutions of Utah. I dont think LG should be able to get away with selling these fraudulent dryers to people anymore and apparently no one knows how to repair the dumb things so they dont continue to have these problems.

We purchased a washer/dryer (DLE5955W) combo in 2009 for approximately $700 apiece. After just 3 years, the dryer stopped working appropriately - the drum would not stop turning and now it wont turn at all. After multiple calls, my wife and I turned to the internet and chat room help. I have friends who have $300 off brand dryers that have been working for 20 years and our $700 Life is Good unit lasted 3 years - what a joke! I am absolutely shocked at the massive number of problems that these units have and they refuse to do anything about it. I cannot fathom why LG allows these types of challenges to continue. Oh wait - yes I do - we, as consumers, continue to buy their products so they keep making them this way. I wish LG would have honor and integrity in their business and fix the circuit board and dryer drum challenges that millions of people are having.

I just purchased my brand new LG washer & dryer about 6 months ago. So far, so good with the dryer, but the washing machine is terrible. Its constantly leaving patches of lint on my delicate/cold wash clothing and light patches on my other clothes. The set that I purchased was very expensive and this is unacceptable.

I WILL NEVER BUY AN LG PRODUCT AGAIN! Bought the best energy saver machine LG had on the market. Bought the dryer to match. Has been horrible from day one! Leaking big problem. Sensors costing between $82-$100 EACH to replace. AND there are 5 to 6 per problem. LG could care less. How do these people remain in business??? Every repairman I called told me to throw it out in the trash before it drains you dry forgive the pun. LG SHAME ON YOU!

Love my washer and dryer set. They are the extra large load with steam in washer and dryer. I’ve never used the steam setting in the washer but like it a lot in the dryer. It’s good to touch up wrinkles. The set is also very attractive.

I bought an LG washer and dryer from Best Buy with extended warranties. The washing machine still works perfectly. The dryer however, is a piece of crap; after not even two years the steam function ceased to work. I contacted the extended warranty company which sent out an appliance repair service based locally in Avon Connecticut. Upon looking at the dryer the repairman told me it wouldnt be worth the money to fix it and just to use it without the steam function. It would be too costly to them to repair. I cant tell you how disappointed we are after having a whole household of LG products 10 in total cleaning the kitchen and laundry room. I dont blame any of this on Best Buy, however I do blame it on LG for not having a network to effectively repair what they sell. After repeated attempts to contact LG for almost 6 months we finally gave up. Do not recommend LG washer and dryer.

My husband and I purchased what we thought was a beautiful new Refrigerator but after only exactly 3 yrs we werent very happy. Everything in the freezer defrosted and the coldest the refrigerator would get was 40 degrees and the freezer was 20 degrees. We needed a new compressor and dryer both of which were covered under warranty but the service call and labor cost us $400.00. Not happy.

Purchased an LG front load washer and dryer. Great looking and performance of units. A few issues of water leaking while being installed by crew. Had some noise issues because of stacked configuration. Worked issues out. Still going. Seem to really clean clothes with less water being needed. Very reliable so far. Seems to be a good investment.

I bought an LG electric dryer from HH Gregg in November 2013. A month after, one of the cycles stopped working. I called LG many times. They did send out 4 repair men from 2 different companies who replaced various parts, but the issue persists. After the last repair man came out and was unable to do anything, I called LG again hoping theyd replace the unit. They said the repair man determined my dryer was working to specifications and they couldnt do anything further for me. The guy was literally there for 5 minutes! Not sure how he could determine anything - if he stayed through the cycle, hed see my clothes were coming out soaking wet even though I select very dry every time.I wrote to LG Executive Service through their Facebook page and they would also do nothing for me. I called HH Gregg several times and theyve told me they filed a report with their vendor relations but thus far no one has called me back. Im so angry that I spent $900 on a dryer that does not work properly and am even angrier that an LG rep at one point told me to just use a different cycle! Will never buy LG again.

I purchased my LG DLGX3551 in April 2012. The gas dryer now stops and starts on its own, and freezes when it stops, meaning I need to shut down dryer and start again and it may or may not work. I called LG and they tried to sell me a ~$380 service plan that would cover parts and labor for 1 year. But in the fine print, if the repair person determines it will not be cost effective to repair, they will charge me $100 for the diagnostic work on the dryer and refund the difference. When I asked what would be deemed too expensive to repair I got a whole host of answers from reps basically from, if the dryer parts are not available because the model is too old... but since mine is 4.5 yrs old shouldnt be a problem, to we didnt know how much our parts or services cost, we rely on the repair person to tell us. And no we dont know what parts they carry with them or how much the repair person will charge per hour, and if Im charged another service fee if the repair person doesnt gave the part on hand. Bottom line after I spoke to the supervisor, if the cost exceeds the price I pay, its deemed too expensive. But if it was a $25 part and one trip, theyd make $180 off the deal. So its insurance except they do not want to accept risk. So buyers be aware that their service support is a joke and either yes a local technician you trust or watch some YouTube videos, figure out the problem, order the part and install yourself. Otherwise its better to buy a new dryer by a different manufacturer that is reliable and if they offer a real warranty, read thoroughly to ensure you do not encounter fine print which could make buying a warranty idiotic. Each person on the phone I spoke with at LG was almost not understandable due to language accent, and repeated words from a script. Then the supervisor told me I was lucky they were there for me and spending their time on the phone with me when they dont have to since the unit is out of warranty. No joke thats what I was told. I called local techs and they said they refuse to work with LG warrantied problems too... now I know why. Doing my homework and buying a reputable brand dryer and LG is on the permanent never buy list. What is most disturbing is many people would not have realized their scam of a service warranty they offer is a scam - its unethical and they should be called out on it so no consumers fall for their deceptive practices. Maybe a lawyer can do a class action lawsuit. Im sure there are many unlike me that trusted LG repair warranty would not be rescinded if it exceeded the price of the warranty. My order number below is with a retailer, not LG. Im leaving for verification purposes but this issue is with LG, not the retailer listed on the invoice Ive submitted to this website.

We purchased the LG washer / dryer set on 1-11-20 from Warner Stallion. Right from the start the dryer makes a constant banging noise like there’s a pair of tennis shoes drying. I called the appliance store that we purchased from and after waiting 4 days for a call back they finally scheduled a service tech to come out, he told me that unfortunately all LG dryers sound like, there is no fix so I just have to put up with it. I called the salesperson we had and explained to her, she said she never heard of this problem.... I didn’t hear from her again. Today I was using the LG wash machine for bedding, when I opened the door, I noticed my sheets were ripped into pieces. Think twice before purchasing a LG appliance.

Sears said it would be an easy conversion from Natural Gas to Propane. Sears ordered the conversion kit and it arrived two days before the LG dryer. The problems began with the single half page instruction page. The details as to how to access the dryers internal parts dont match up with the dryer I ordered.When I explained this to LGs customer service rep he replied that its a generic dryer and we dont encourage homeowners to do the LP conversion no matter how competent they are as general contractors. Cant help you, but to ask you to take the dryer to Marina, CA to our nearest appliance rep. Why couldnt they just suggest it go there first before delivering it to my home?

Surprise, I too have a loud thumping dryer drum & visible crack in the drum seal. I called LG. Initially, the representative said, Oh, this is a known problem and there is a recall. Called back with the serial # and surprise, the known recall now requires a receipt, which I dont have 7 or so years later, and LG insists its required to make the recall fix. Is that legal? Do recalls require a receipt. This is the second LG product that has gone bad on me at my expense and NO more. LG is not a good life and I would not opt for their products ever again because as other commenters below stated, their customer service is bad. I plan to call the MA consumer products division tomorrow to confirm if a receipt is necessary for a recall, assuming there is a recall on the product as the first CS agent told me this morning. LGs products are NOT worth the hassle they put their customer through....

On a 7 month old side by side LG refrigerator I have had 5 service calls in the last month and am again waiting for a service call. The first problem was the unit would no defrost properly so they put in a new computer board and then ask ME to take a hair dryer and defrost the unit (Only took 5 hours), then the next 4 calls concern the ice maker,,, I have had two new ice makers installed and neither work. When I finally got to talk to Theresa (a corporate supervisor) at 10AM I was told that I do not qualify for a new refrigerator and that I needed to call back tomorrow to schedule an appointment for repairs. (REALLY) I need to call back. I could not believe her. I have no had ice for three weeks and have now turned it over to Home Depot to resolve. Never Buy LG Products because their customer service does not exist...

On March 28, 2015 our LG front load machine was run on the tub clean cycle. It overfilled with water and the door seal failed. Water poured out of the machine and it just kept on filling. Water damaged several rooms in our home. We handled the emergency by shutting off the water supply. Hooking up shop vacs to the drain hose to empty the water in the machine. Shop vacs were filled many times over to clean up the floors and empty the machine. Commercial Dehumidifiers, floor dryers and fans were brought in to try and save the wood and tile floors, cabinetry and personal things. Water bubbled out of the wood floors in our new home.We contacted our retailer, Grand Appliance in Madison Wisconsin and they said they will file a claim with LG, but that LG doesnt typically cover both replacing the defective machine and repairing the damages caused. I will report back when we have something in writing from LG, but we are not happy that they havent responded yet and even more unhappy that the retailer cannot assure us the manufacturer will make this right.

The washer/dryer are quite stylish, work well. The washer is very versatile and can clean small or large loads. There are a myriad of cycles, many I do not use. There are only two adults in the household. The dryer works well and does not over dry the clothes. My only complaint is that the washer takes way too long on the normal cycle. Thus I use the quick cycle on most loads.

I purchased the LG washing machine WT1101C - top loading, glass top - in July 2013. I am very disappointed with this product. I have yet to wash a load that does not become unbalanced, and I have tried several different combinations of laundry items. The machine WILL rebalance the load - but it does this by jiggling and REfilling with water and spinning again. That process can be repeated as many times as necessary unless I intervene and redistribute the clothes myself. One day I left it alone to see what would happen and it washed for 2 hours! Energy Efficient?? No way - it uses too much water and takes too long even on the supposedly shortest cycles. Im going to donate it and get a brand I have had before and that has an agitator. The dryer works fine.

I purchased an LG refrigerator from ABC Warehouse on 5/24/15. On 6/3/16 my refrigerator stopped keeping things cold and the blower fan stopped working. We purchased an extended warranty for this item and was referred to an appliance repair company that ABC dealt with. On 6/7/16 the company finally came out and they determined what parts they needed to order. It is 6/19/16 and my refrigerator is still not repaired. Its ridiculous that I spent over $3000 on this refrigerator just to have it stop operating one week after the manufactures warranty. To matters worst I purchased an LG washer and dryer 10/15/15 only to have the washer and dryer both need repair work done. I am currently waiting on parts for the washer and since the repair man was out the dryer is now making a noise and is need of service. I will never purchase an LG appliance again. When you spend thousand of dollars on an appliance you expect it to last longer than 6 months.

I have tried to communicate with LG several times about the seriousness of my new washer turning itself on. They say it is not a manufacturer defect. And that they will not fix the problem. Do not buy LG, I purchased a new Samsung dryer the same day as washer and regret not buying the Samsung washer.

We purchased a matching LG Tromm washer and dryer (front loading), approximately three years ago. For at least the past two years we have had a terrible time with clothes smelling sour and mildewy after being washed. Subsequent researched turned up countless complaints about this same problem. Weve tried many fixes some of which seemed to help a little, but the problem would always returned.The dryer unit started making a terrible thumping sound after about two years of use. I still do not know exactly why this is occurring. Some of what I read suggested it was the silicone wheels that get warped from the heat. Other posts indicate it is a problem with a crack in the barrel. My biggest issue at this point with the dryer is that it has never dried the clothes very well. I routinely have to run two or more cycles to get the clothes dry, especially things like jeans and towels. In addition, this morning I noticed that the dryer actually stops before the end of the cycle. I had it set for 1:43 Anti-bacterial setting (ironically to help with the smell from the washer), but the dryer cut off after only 30 minutes.Considering how much we paid for these items, it is very upsetting and frustrating. I have not contacted LG, in part because so many have done so to no avail and I dont have time to waste on such useless attempts.

I just had to replace a roller bearing on my three-year-old LG dryer at the expense of $200. When I attempted to contact LG customer service, they were willing to forward my complaint to upper management without any expectation of a reply to me on my complaint. Evidently, this problem is quite prevalent on this particular model (DLE5955W), which I learned from reports on the internet. The serviceman that replaced the defective roller told me that the bushing/bearing was completely worn-out, which caused a rumbling noise, because of no lubricant which might have occurred because of its proximity to the heating element.

I requested a repair service on May 7 through LG.com. I purchased my washer and dryer combo in July 12, 2016. The rubber belt was dislocated and it seemed to be leak soon. The first email was came on May 9, and the one technician who supposed to call me to set up time did not call me. Thus I called on May 12 again. On May 13 I received an email from LG.com saying the contact information for service center and reference number. I called the service center on that day and the guy said he did not get any work order from LG.com. On May 15, I wanted to speak with supervisor because all representatives copied the same script and no technician contacted me. The representative hung my call up. Finally on May 15, I got a service center number and contact them. On May 17, the tech guy came and check this machine. The rubber and wire ring are out and he needs to place order for new. The brand new washer dryer has issue at the rubber which is the main factor to keep water in! It is unexpectable and very dissatisfied experience with LG.com. The supervisor of customer service said only sorry for being delayed and she would not sent the part with overnight. Even though LG.com caused this unrealistic delay, they did not want show how they are sorry for this. I cannot trust their merchandise as well as their worst customer care. I do not why LG.com has the customer service department.

It has been just 2.5 years since I got my new washer and dryer, and now the dryer drum is cracked and making thumping noise. We just ran out of warranty. I have seen several complaints related to this. Is LG doing anything about this? I had recommended LG to my friends, but I am going to call them and let them know to not buy LG washer/dryer.

Very unhappy with LG dryer. I bought the most expensive pair of LG washer and dryer. The dryer was fixed after 6 months of been purchased. Now it is broken again. Someone came to my house and said that he doesnt fix that this LG machine anymore. He called someone else that came a week later. Also didnt solved the problem. I have 5 years warranty. I dont know what to do. I cant close the dryer door. It keeps working non stop but takes 10 hours to dry a load.

Washer is 2 yrs old. Electronics are messed up. It waste a lot of water. Piece of junk. Dryer is 2 yrs old. The electronics are starting to go junk. Wasted over 1000.00. Buy the old time Kenmore washers and dryers. You should get 15 to 20 yrs out of them.

I purchased a top of the line LG Dryer from Lowes. Full retail is close to $1,000.00; yet this is one of the worst dryers I have ever owned. For starters the lint filter is horribly designed as it leaks massive amount of lint into the innards of the machine. Eventually I was able to install soft foam weather strip into the groove of the machine and get the lint leak stopped, but the fact of the matter is its very poor at drying clothes. The only setting that will actually get the clothes dry is timed drying. All the other settings are worthless as they shut the machine down before the clothes are actually dry. The reality is this machine is barely an automatic clothes dryer. Its just a timed dryer with an assortment of settings that are essentially useless. My 52 year old Maytag which was still working when I replaced it with this LG was a better machine. It had a better filter, and actually dried the clothes with a cool-down end cycle. I dont know what washers or dryers to buy, but the only thing good about LG is how they look on the showroom floor. Their actual mechanical design and performance is horrible.

I bought the LG washer/dryer combo from home depot 2 years ago (DLG2051w,WM2050C). I noticed the clothes were still wet, with a puddle of water on the floor under the washer. The next day, I put a load in the dryer to notice it was not heating at all. $2,000, 2 years, wow! I will never buy anything LG again!

My LG Tromm washing machine has been one problem after another from Day 1. It shakes so much that the floor vibrates and shakes the walls and has done this since I did my very first load of laundry in it. I have had 3 technicians come out to try to level the machine or fix the problem with no success. Secondly, the mildew smell that I have on my clothes will not go away. I leave my door open after every wash, clean the tub and rubber seals with bleach daily, and the odor is still very apparent. I purchased my washer and dryer in 2005, and I have hated it every single day I have used it. Whats even worse, I paid nearly $4000 for the machines and the pedestals. What a joke! Class action lawsuit all the way!

My 1st review 10/2020 was not acknowledged... My issues with LG was with my dryer shortly after I purchased my combo from Sears in 2004. Over the last year or so our washing machine has been leaking more and more. The mysterious thing is that it’s intermittently. Well, it finally decided to go all the way crazy & water was spewing from the bottom of the washing machine from somewhere. By the time we noticed it our washing area and hallway was completely flooded upstairs and water was leaking all through our house downstairs. It was horrible! I’m now stuck with a washer we don’t want anymore out of fear of flooding & knowledge the manufacturing company will be no help. After researching I see I’m not alone, but nothing has yet to be done by LG. Life’s not Good LG!

I have had this washer for 14 mos, am ready to take a hammer to it! Leaks all from under! Floor constantly wet, clothes are not clean and are wet when you put them in the dryer! HD offered me 100.00 to go towards another washer! Really! I just paid you 1800.00 for this set! Very upset and ready to cry because I cannot afford another washer! I will be glad to join a class action lawsuit against this company LG!!! I refuse to talk to a foreigner about my problem but will be glad to talk to my attorney!

We recently bought our first home which had brand new LG appliances throughout the home; great! Major upgrade we thought. 2 months in and the freezer portion of the fridge has failed and the microwave has too... Only to find out were not covered by any sort of warranty as we were not the initial purchases. Very frustrating experience after settling into our forever home. Do not buy LG for ANYTHING. Anticipating the failure of our washer and dryer as well.

We purchased the washer and dryer set. Thought it was going to be great but has turned out to be the worst deal ever. We have had nothing but problems. We have same issues everyone else is having, uneven load, uneven balance. Takes forever to do one load of laundry. We paid a lot of money for the set. Now looks like we are going to have to buy another set but different brand. Anyone thinking of buying these please dont waste your money. LG needs to make this right for their customers. I will not purchase LG anything now.

We are very impressed with the fabric care provided by our LG washer and dryer pair. The steam cycle options really get clothes clean - the whites are whiter than with bleach. There were no bargain, but you get what you pay for.

I bought an LG front loading washer and dryer and have nothing but problems from the beginning with both. The washer will not use and flush the laundry detergent, hence the clothes smell as dirty as when I began. The dryer shows incorrect time, ie: 26 mins left but the time goes off in 4 mins, drying time takes a lot longer than my old one. Clearly disgusted with both.

Bought LG washer & dryer a little over 2 years ago at Lowes. The washer just failed. Hundreds of dollars for new electronics board / labor. I wrote polite complaint email to customer service. Got a prompt reply leading off with the phrase “Life is Good. Then, a poorly constructed email telling me off. Rude. No question about what failed, how it failures, where I bought it, how I could get it fixed, how often I used the washer (very little--btw). NADA! If you luck out your LG product will not fail! If something goes wrong, you now own the new LG product line An LG Boat Anchor. Life is good! Dont trust this company! OK, OK, if you like masochism LG is your company! Enjoy!

Since day 1, Ive been sorry that I bought this pair. My washer finally stopped spinning and made a weird noise today. We thought it was OK after cleaning out the filter last week. It worked for a few days after that and now stopped again. It doesnt clean clothes all that well & sometimes doesnt spin the water out enough. The dryer makes thumping noises when it spins and doesnt always dry the clothes well. Sometimes I have to leave the clothes overnight on chairs to finish drying. The set was expensive & not as good as the Maytag washer I gave away. Id never again buy anything from LG.

My LG dryer is two years old and shortly after I bought, it started to twist my clothes in the lint trap. It has ruined a lot of my clothes. I dont know how to fix it.

Had this product for under 5 years. Most appliances I expect to last 8 to 10 years. Anyways, first very minor complaint - all the letters for buttons completely wore off. I wasnt touching them really...they just wore off so now its hard to tell what buttons are what...there is nothing next to them. Im a mom of 3 super-active kids and laundry is done all the time in my house. One day I started to smell a burning smell. It worried me so I contacted a repairman. He said he has problems with dryers not WASHERS. So he tried to recreate it by running several loads...felt stupid - He never smelt it again, but gave me his card and said call if it happens again. So it did a day later. he came back out. Opened up the top and saw nothing near the mechanical piece at the end of the washer. Smelled nothing after several loads. He said, Well make your loads smaller and of the same weight, That way there is nothing off balance. He assured me that if there was a problem the circuit would break if it got too hot. Well I threw a load in and went upstairs talking to my son. I came down and there were smoke fumes everywhere spurting out from the drum of the washing machine. Had I not come down and stopped it -- my house would have burnt down. I unplugged the machine quickly, opened all doors on a frigid winter day, and brought a fan to get fumes out of our house. Every person even the repair man and the guy at Lowes when I was looking at new washers said he had NEVER heard of a washing machine catch on fire. But from what I have read online its a common occurrence for the drums of washing machines on HE washers to get out of balance and cause fires because they spin so fast...WHY ARE THEY NOT FIXING THIS PROBLEM!!! We could have been killed by this.

We bought a LG Front Loader from Lowes Canada Sept 2009. We bought the washer and dryer same day and pedestals. Did a load like I do daily, went out for 20mins and came home to the washer face down on my cement floor. Took out my dryer on way down. Smashed door, cant close door now, door latch broken, front panel caved in, metal damage on both washer and dryer. 3 Struts all broken inside. Our Piping was pulled from our wall and all cracked and damaged. Why would this do a face plant after 5yrs? I have emails and phone calls into LG, awaiting some response. Terrible:(

Have 4 year old red LG washer and dryer. They look great but the front loading washer is a DISASTER. My clothes come out dirty with mold every 4th or 5th week. I run the cleaner through the cycle, clean the seals and drum and keep the door open to dry. Its unbelievable how poorly designed this machine is. A washer that dirties your clothes. Ive given up on it tonight and will replace it on the weekend with a top loading non-LG machine. Just a horribly designed product that LG should be ashamed of.

After owning and enjoying LG washers and dryers in the past of course when building my dream home in Ocala I requested this brand which was a big mistake. The literature advertises the dryer will dry a king comforter. Noting could be further from the truth. My first experience with model 4370 was trying to dry a queen comforter which it burned. The unit is less than two months of use and it does not dry completely the smallest of loads. The companion washer does not clean the clothes. This is a big disappointment and no wonder the company discontinued these models but what about the consumer left holding the bag.

We purchased two of these dryers from Durochers in Sylvania Ohio. The experience with Durochers was very bad. The customer service was horrible and they damaged our woodwork and cabinets during install and tried to leave it - when it was repaired it was a botch job. However this review is about the dryer itself. Due to a sensor it constantly turns off and does not leave clothes dry, I have to restart it almost three times to get clothes dry. I have tried every cycle. If you have towels it will take all day. Would not recommend these dryers.

I also had a front load LG dryer which stopped drying the clothes. I had a tech come out only at 5pm on a Friday to tell me my dryer vent needs cleaning! The dryer vent did not need cleaning... the tech just wanted to go home. The dryer actually went on fire and is now out at the curb where all LG appliances should be. I also had an LG French door fridge... that was also another POC that broke and went to the curb. I do NOT recommend LG products.

We bought LG top load washer and front dryer as a pair; WT5170HV, 5-2012. The only problems weve had was the washer electronic control board shorted out & now weve noticed rust forming underneath the top rim of the washer. There is a notice about not splashing bleach when adding to the dispenser. We are careful, but apparently it splashes up on the bottom of the lid and around the dispenser when the machine is operating. This is a design flaw and needs to be corrected by LG. This will be the last time I buy LG products unless they show me that they will stand behind their products and fix the design flaws... So be careful when buying appliances and read consumer reports.

We bought an LG washer and dryer set 1 1/2 years ago. Have not been happy with them since we bought them. The top loader with no agitator leave clothes dirty, filled with soap scum and tangled up. I have called LG customer service numerous times. They told me I was not washing clothes correctly. Im 43, I know how to wash clothes. Suggest that I use a different type of detergent. Tried that... no luck. I will never buy a LG washer and dryer again. Total waste of money!

Our LG Tromm DLE2516W dryer would not start the second time in 6 months. LG is the only source of repairs. They will not sell parts to anyone but their own approved shops. All bookings are through them. I have a 2007 dryer. LG quoted $95 for a technician to look at it. They designated Priority Appliances to do the work. Priority said they would charge $125.00 to visit and do only 15 minutes work for that price. LG would not honour their quoted price. This means a minimum of $125.00 + parts + installation time + taxes -- the price of a replacement machine. Nobody else can buy parts in Canada. This is a racket to overcharge customers as much as possible.

Our LG washer was recalled, due to the agitator coming up out of the machine and injuring people. This happened apparently as a result of washing waterproof bedding. LG sent a repairman out, and he did nothing other than put a sticker on the washer that said not to wash waterproof items. This didnt work for us, as my little boy has asthma and needs his mattress covers washed. We proceeded to go shopping, possibly for another LG, but found that ALL LG washers have that warning. We ended up going for a different brand and I am glad we did because about 6 months later, our LG dryer started making this horrible clacking noise. Turned out the drier actually has a cracked drum.We called the LG company, and they said we had to have the receipt (from 4 years ago) or they cant help us. The manager actually hung up on me. We called the place that we got the dryer from, but they dont keep receipt records that long. We also tried our credit card company, and their records only go back to 2011. Stay far, far, away from any LG products. This company makes defective equipment, knows it, and then makes it impossible for you to meet their requirements for them to repair the defects. If you think you may want an LG device, please look at all the bad reviews and horror stories. It takes just a simple Google search.

I purchased an LG dryer, model # DELGX7188WM, a few years ago. Recently, I noticed it smoking and quickly unplugged it. After calling LG, their response was they could schedule a repair call but I was responsible for all costs. I replied that I am perfectly capable of scheduling a repair appointment. I found LG to be of no help and I will never purchase another of their products and highly recommend anyone considering any of their products to consider the lack of product and customer support LG provides.

I have experienced the same as all the other consumers with their LG refrigerator pooping out after only a few years. I too am doing the waiting game for having my compressor fixed. I too have thrown out hundreds of dollars in food. All that frozen unfrozen meat right in the garbage. All the water from the ice maker going into my grout. Trying to find somebody to loan you a spare refrigerator. What I worry about now... is even using it after its fixed because what it sounds like is all these people are getting it fixed only to have it fart out and go through the same thing a month later. Im sad because I really love LG..Loved LG. I just bought a brand spanking new LG washer and dryer. Should I worry about that also?