Refrigerator model LMX 28988ST - The manual for the appliance states that all sealed components are covered by a 7 year warranty for parts. Our freezer failed and on calling LG, we were required to pay $195 under their One Price program for all parts & labour associated with the service call. The technician deemed that the part was not repairable and that the entire appliance has to be replaced. LG now claims that the paperwork side of this takes 10 business days to resolve and we will only get a Prorated value of the appliance. To me, its simple - a part covered by warranty must be repaired, replaced, or the consumer otherwise kept whole. One thing is certain - I may be forced into a replacement LG unit, but is the last LG product of any kind I will ever buy.

Bought April 2013. Drying fault reported November 2013. Machine blew up/imploded February 2013. After 3 engineer visits that took 2 months to complete the machine was deemed repaired (engineer 1 guessed the fault wrong, engineer 2 guessed the fault right but instead of logging it he marked the job as complete, engineer 3 brought the right part and recommissioned the machine).Soon after during a fast spin cycle the machine exploded. By that I mean that it spun out of control at 1400 RPM, a bracket broke, the motor is broken, the drum is broken and in all I have a ruined appliance - what would have happened if my terrified wife had not been there to hit the power supply off (not to mention what could have happened to her)? The machine did not cut itself out. The 4th engineer found essential fixing screws were not where they should be ... did engineer 3 fail to correctly put the machine back together, or did LG supply a dangerously defective machine?I would be able to answer these questions if LG showed any interest at all in handling my complaints. After being escalated numerous times to supervisors we have never heard from a supervisor. We have never received an apology. We are forced to accept the same sub-contracted repair company to tinker with this appliance. I have told the supplier that I am not accepting anymore repairs and I am demanding a refund. This is spiraling into a court case.This machine cost 600. It is meant to be the best. Instead, it broke down within the first year and the after sales warranty service has been appalling. Their telephone number costs money to ring, it inevitably means a lengthy wait and discussion, the person at their end has no authority other than to follow a script, their supervisors make no attempt to communicate to us, their repair service is awful (4 engineers!!! and after the 3rd the machine exploded!).I rang their head office and the abrupt receptionist repeatedly told me to speak to customer service about my problem and that they do not give out names ... the senior managers are ring fenced in hiding from customers who are thoroughly fed up with their service. I tried publicly shaming them into giving me what they legal have to. Their Facebook team ignored me and their Twitter team gave me the link to their website. Seriously, this is a company that shows no interest in customer service. If they did, then I would not be in this situation.(And for info, the initial fault is a drying fault. The machine vents the steam during the drying cycle via the water waste pipe. Before it gets there it passes through an internal chamber and takes with it all the lint, hair and other debris collected in a drying cycle. However, that muck instead of being discharged settles on the inside of this chamber. It builds up and then blocks the chamber. This then means the machine can NOT remove the steam generated during a drying cycle so the clothes just become so hot that they will burn skin - proof being when my wife burnt herself on the machine. Now, being a simple customer I of course cant state the obvious that this is a fundamental design flaw. I have to PAY for a qualified engineer to inspect the machine and they have to write a report to state this. 1 - I have to PAY! 2 - What independent engineer is going to do that against a mega corporation?)I will never buy LG again and their level of customer service has pushed me to channel my anger into putting an objective and correct review of them on any review site I can find. Not to mention an exponential Facebook network. They just do not care.

Range now 4 years old and is a complete lemon. 1st episode telescopic rack defective upon delivery. 2nd - Self Clean melted knobs and blue enamel started flaking off. 3rd - Oven locked and would not reopen - parts unavailable till after New Years! Happily bottom oven drawer worked as I was receiving! Repairman said that they dont make them like they used to and enamel was defective, but they could not do anything. 4th - Oven light stays on all the time - inside window gets dirtier each time we use bottom drawer. 5th - All the knobs are now melted and bottom of oven enamel is completely coming off as well as door and sides. 6th - New telescopic rack came apart completely! 7th service call placed and pending.

I purchased an LG washer and matching dryer in April of 2014 from Best Buy. I was drawn to it because of the see through glass design. I thought they were cool looking. The salesman pitched it as a top of the line product, I fell for it :-( I cry every time I start to do laundry. My clothes NEVER come out clean. Some of it comes out of the washer dry! This is the worst purchase I have ever made. My old washer did a perfect job and I wish I hadnt purchased this crap. Im out $1600.00 for something I thought would be amazing. I spent a ton of money for dirty clothes. Best Buy came out to repair it, they said the motherboard needs to be replaced. After reading these reviews Im not hopeful at all. Dont fall for LG smart technology. This washer is crap!

I do love the French door refrigerator with the exterior water and ice dispenser. I did have difficulty with the exterior coating (called black stainless steel, which it is not) chipping off and had to fight tooth and nail to get anything done because they called it a cosmetic issue. I was not. It kept flaking. It was a defect in the coating. The refrigerator itself has been easy to clean, has multiple shelf options, and I love the wide drawer at the bottom. The freezer also has a top drawer to keep all those smaller things that can get lost in the bottom of a freezer. Also space enough for me to separate my meat from everything else, so I can see quickly what I need to replenish. The ice maker is great! Options to make extra if youre having guests is a great feature and you can switch from cube to crushed.

We bought a LG Stainless Steel DW in 99 for our remodel. I caught on fire. I called the company and was told they were aware of the problem and would give me a 1K credit for an upgrade to the 1.6K model. I did not want to pay that much for another LG. I returned it to a local business and got a partial refund towards a KA which is still working. 6 years ago we bought a new home with a complete LG kitchen. The stainless steel dishwasher caught on fire within a month. Didnt call LG this time. Just replaced it with a Bosch. I will never buy another LG appliance and do not recommend them.

This problem dates back to April 2019. My 1 yr old LG Refrigerator stopped working so I called LG and they dispatched a Tech from A&E repair (Sears). The tech told me it was compressor and evaporator and would be about 1000 to fix. I told him I would contact LG as it should be under warranty. So he charge me 119 dollars and left. I called LG. They said it was in fact under warranty and shouldnt have been charged. They dispatched the same repair people 1 weeks later. So it now been 2wks. with no Refrigerator. Repair guy came and had to order the parts (why couldn’t he see the first guys diagnostic).2 more weeks without Refrigerator. Guy showed up and fixed the problem. Fast forward to July 15th 2019 dead refrigerator again, So I called LG. They assured me this would be fixed in a timely manner! Well they promised by the 31st and A&E confirmed it but to no avail, A&E rescheduled it for the 9th of AUG. Well after hours on phone they said they will come here on the 7th which is today. The guy shows up and looks at it, takes the back off and says we have more issues not just the compressor but the evaporator and he will need to order parts. So now it’s been 3 weeks and he can’t be back here until the 26th.We have been living out of ice chest to keep our food cold. We are a family of 4 so wasting a lot of time and money for ice, I am a heart patient and need to eat a certain way, so I can’t rely on fast food. This has been a complete nightmare. I spent over 2000 dollars on a product I thought was quality. On another note I purchased a LG 60 inch TV and it died 14 months later just out of warranty--1000 dollars down the drain. So much for Lifes Good.

Purchased LG dishwasher about 15 months ago. After installation, we noticed a burning odor when it was on the drying cycle. We assumed it was just the new smell that would soon go away. It never did. After about nine months, we noticed an error code (hE) and that the dishes werent drying well. Called LG and got a local repair company to come out. They replaced the motor assembly, but the code was still there. Had the repair person out again and they replaced the circuit/control board. Nada. Called again, just days before our one-year warranty had expired and they came out to replace the motor once again and this time it worked. No odor.About a month or two into the new motor, we noticed the burning smell again. This morning, the (hE) error code was back. Im not expecting much response from LG after reading the other posts listed here. Fortunately, I purchased a 4-year extended warranty from Home Depot, so guess Ill have to start wrestling with them! I wish I had looked here before I made my purchase. Just to be fair, we bought a new LG washer and dryer at the same time and have been quite pleased with its performance.

Cancer Warning for using this stove or oven. This oven/Stove was just installed yesterday. After reading the reviews Im scared to even turn it on. On top of that there is a Cancer warning sticker on the oven door for using this product. This concerns me as I am already a three time cancer survivor!!! I have a screen shot but not knowing how to upload the screen shot to this review. Im horribly afraid that this stove will catch fire if I use it, also, after reading the reviews and debating if to turn the circuit breaker off instead. On top of that reading the easy clean does not work and actually causes more issues. Im so unhappy about this.

My LG Electric Range with convection option malfunctioned and caught fire today, Christmas Day 2011. Its model LRE30755 ST/01 and manufactured in June 2007. A wire between the main compartment of the oven and the lower warming drawer compartment (inside the oven) arced and the heat melted a hole in the metal at the bottom of the oven. Essentially, the metal was on fire.Fortunately, the house did not burn down. The oven sort of shut itself off, and it did not trip the circuit breaker. It is out of warranty. Ill be calling the Consumer Product Safety Commission and the PA State Attorneys office in an attempt to get this product recalled. It is dangerous.

I am using a 5.5 kg front loading LG washing machine which stopped draining the water out of it. When I registered a complain on 2nd June, they send one stupid technician Mr ** who showed us the water drainage and took away Rs 590 as a service charge of LG which is quite high. Later when we realized that the problem is not solved, we tried calling the customer care so many times in last 6 days but they just note down your complain and tell you that someone will visit again. Finally they gave me a contact of local Hyderabad service center Mr ** (Mr **) number who is another bluff master. LG are highly irresponsible people. I will never recommend LG washing machine to anyone for their third class service.

I would give LG service negative stars, if I can. I purchased a dishwasher in April (model number: LDS4821ST), and the unit has worked pretty well. Recently and suddenly, the paint on one of the control buttons started to come off. I called LG and sent them pictures. I was told that it was a cosmetic problem, and they would not repair. I understand if this was a year or two from now, but four months after purchase and the paint is coming off? It is an obvious quality problem.I purchased a washer and a drier from LG about five years ago, and feel they were of much better quality than their current products. I bought a fridge as well in April, and that has problems already, as well. LG was totally dismissive; what is worse is that they refused to send me their response in writing! Im still paying for the appliance that already looks crappy!

LG WT4870C Top Load Washer - I would like to give this washer zero stars. It has to be the worst washing machine I have ever owned. The cleaning process takes much longer than the timer indicates. The clothing is not clean. I still have underarm stains, pet hairs, make-up on my clothing after a wash. The IE error comes on after each and every wash making the process longer as I have to reset it to Spin Only in order to get the clothing wrung out. I will never buy this type of non agitating agitator machine again. I wish I could get my money back but I waited too long. I hated it after the first week. I am going back to a front load washer and not an LG ever again.

Brought a brand new refrigerator on March 2018, no issues until January 2019. The refrigerator suddenly not cool enough until my food defrost. Called the customer service many times come to fix it but always no show and keep telling me reschedule because of too many case. I was lost count how many time waiting for the technician come to fix my refrigerator. My family and me still suffering with this issue almost 2 months but they even didnt send anyone come to check the refrigerator. The worst things I facing is talk to technician. They very rude when I ask them why no show. My opinion - bad quality, bad after sales service, and not worth for money!

We purchased an LG Front Loader True Balance washing machine in MARCH 2016 from Lowes. This past week, SEPT 2016, water started leaking from underneath washer. We contacted LG directly, tried some troubleshooting to no avail. LG customer service asked that we email a picture of our receipt; we did. We called again and someone told us that the machine was made in 2014, purchased in 2016 and they will have to get back to us. Crickets. Then, we called Lowes. They seemed to be helpful but determined we live outside the service territory and they would have to send complaint back to LG. **!! We have not heard anything from anyone for 5 days now. No washing machine, 2 school-aged children, one of which has a bug and has been throwing up for the past three days, myself and my husband who will be going to work commando soon. It seems that most products today are just crap. CRAP! Not only are the products crap, but customer service, service repair procedures and overall way of doing business is dead. Off to wash vomit-soaked stuffed animals by hand. As God is my witness, we will never buy another LG product again.

LG is great brand. Love their unique features. Great company. I know the brand and I am familiar with the brand. It is always great whether it is a tv or a microwave. I love the brand so I thought it was a much better choice. I like how the refrigerator gives ice and it is great. Love the color and the spacing in the freezer. Love the white color on the inside. And it looks great on my wall. Love how it is built to last and hope it does. But I dont like how much space is taking and there should be more light. It could be much better color. It is not too heavy and love the electrical and it is okay. Could be way better.

I have a front load LG washing machine that I have only had for 18 months. It started making a loud noise during the spin cycle a few months ago. We called service and they told us to stop using the machine immediately and they would send a service technician. The tech said we need a new tub assembly and it is NOT covered under warranty. It will cost $1100 to get fixed!!! Are you kidding ME??? I paid less than that for the washer 18 months ago! This is absolute BS. How can they NOT back their products after only 18 months. I am putting this POS out on the street and I will NEVER buy another LG product. LG products are garbage!

I purchased my LG Refrigerator French Door LFXC24726S on 9/5/15 from Best Buy. This refrigerator is used seasonally from June through September each year and winterized. In July of 2017 or after about 6 months of actual usage Error FF (indicating a fan problem) appeared and the refrigerator ceased to cool. A local repairman (not LG) replaced two fans with no improvement. Since an LG repairman was unavailable on a timely basis I was forced to buy a replacement refrigerator since this is a seasonal rental home. I was able to get an authorized LG repairman in late August who with consultation with LG Tech Support diagnosed a probable Main Control Board issue since the board has been updated to correct a known internal fan icing issue. No repairs have been under warranty so after $300 for fan replacement and $500 for board replacement the refrigerator still produced Error FF and does not function.I would gladly join a class action suit because this is simply unacceptable. Foreign quality that is being sold to the American public by our big box stores. Furthermore, I have been unable to talk to a technical representative at LG myself getting bounced between the standard 800 customer service and the LG parts distributor. My authorized LG repair service indicates that LG is frequently difficult to deal with. DO NOT BUY ANYTHING MANUFACTURED BY LG!

We purchased an LG top load model WT55101H washer in August 2011. By the following year, we started having problems with the UE feature and it would continually add water to try to balance itself. It took hours to wash. It would stop on UE several times. Finally I would remove dripping wet clothes and wring them in sink by hand. I responded to a recall letter in early February. Sears sent 4 repairmen and I made 5 appointments (one no show), always between 1 and 5PM. This went on until March. Sears spent over $1,000 to fix a $900 washer and to this day it has never worked. It kept showing UE. One of the worst features or sensors someone can place in a washer. I will never buy an LG product from South Korea and currently being sold at Sears right now.

I purchased LG Dryer from Home Depots stackable option package, yet when service needed on dryer, LG stated that I needed to unstack. Their representatives installed when we purchased, why would I need to unstack. What you pay for is not what you get from the LG product or from the LG Company. They should stand behind what they sell. I wish I had never ever purchased this product. To anyone considering purchasing, I hope youll look at the reviews. Do not buy and do not waste your money or time on this product. Look elsewhere for a quality product. I have purchased many items from Home Depot. They need to reconsider offering the LG product in their store. Reputation of products sold by Home Depot is important to customers like myself. Sure its a LG product, but I bought it from Home Depot. Who gets the bad reputation? They both do, LG and Home Depot.

I was very excited when my husband purchased me all new black stainless steel LG appliances for my new home in January 2017. I am now very angry that my Door in Door LG Refrigerator is not keeping our food cold in the freezer nor the fridge side. Technicians started being dispatched over four weeks ago and after each one leaves the fridge either works for 2 days or not at all. The compressor and motherboard has been replaced and I still dont have a working refrigerator. I am so fed up with this $1800 purchase, I just want my entire unit replaced. Our family of 4 are living out of a ice chest and 2 mini fridges. This is unacceptable! Ive lost hundreds of dollars of ruined groceries and had to purchase a 10 cubic ft fridge to sit in my kitchen until LG decided to actually fix my 2 year old refrigerator. We are extremely frustrated!

I am just disappointed that my fridge is so new yet had these problems. We were out of our main fridge for a week. First the compressor was replaced and then it still wasnt working. Luckily the LG technician was fantastic and was back ASAP and found a leak, which he fixed and so far so good.

I have had my LG Gas Range LDG4315ST for 3 months. The top oven undercooks and the bottom oven burns everything. The knobs on the front of the range can turn on just by walking past and bumping them. I have walked into my kitchen numerous time and smelled gas and found the knob turned just enough to let the gas escape. I have turned the burner on just buy reaching up to the cupboard over the range. This is an extremely dangerous appliance! If you have young children beware!! I have contacted LG 4 times and I am still waiting for them to set up a technician to come to my house. Would never, never buy another LG appliance. This range needs recalled. Do not buy it!

After washing a load of clothes the drum light will not go off. We have tried unplugging, holding the start button for 10 seconds then replugging it back up. It still stays on when unplugged. The washer wont come on. Why does it seem that all the LG washers have this or a similar problem? If there is a problem with the motherboard recall these washers and fix them. This is a factory problem not the customer that bought it. The problem is too similar in every case. You are turning people against your LG products. My model is WM2487HM.

If you remember pinball machines... I only need to say TILT... there are terrible load balance issues. The machine bangs and moves about. Ill add that the dryer is no better... It is LOUD! So very disappointed...

Our $ 2400 LG French door refrigerator and freezer was delivered on Feb 1, 2011. It died on 12/14/11. Its been 27 days since our ice maker stopped, then the freezer, then the refrigerator. Lost hundreds of $ worth of food and medicine. Customer service with the repair co. is a joke. Every day its a different reason why they cant get to us. LG is waiting for them to call or they are waiting for LG to OK the extended warranty. And we even have two service contracts, one with Home Depot and one with LG. I guess we are just at their mercy and have to wait.

We purchased the LG gas range through Costco in October of 2017. Purchase through Costco extends the one year warranty to 2 years and using the Costco CitiCard for the purchase extends the warranty for two more years. We began having problems with the range in 2018. When we would turn the oven on we thought there was a smell of propane - this gradually became worse and worse. We noticed it a great deal when attempting to use the Easy Clean function - the burner would not light and the oven would not function during that process. Then we began to notice a problem every time we turned the oven on. We had the propane company come out and check the tank and flow regulator and everything checked out okay. We contacted LG and after some back and forth and delays the sent a local repair company out in November of 2018. The repair person checked the oven and felt there was a problem with the oven getting the proper amount of air to light. LG support told the repairman they would send an oven valve. That repair was not done until the middle of January 2019. I was told initially by LG to absolutely not use the oven until it was repaired. That meant we went through Thanksgiving and Christmas without being able to use the oven. In between all of this, the owner of the propane company came out and checked the gas flow to the oven since LG was saying they felt the problem could be the propane flow. The propane company did a water column test on the propane from the pipe to the stove and it was perfect.We began using the oven again and gradually problems began once again until one morning when my husband turned the oven on and the house filled with gas. We rushed around opening all of the windows and turning on fans even though it was a cold morning. This time I not only contacted LG but also contacted Costco concierge. Once again the repair person came out and inspected. He said when the oven is on there is a really bad metallic burning smell and it wasnt lighting properly. He once again had to wait for LG to send repair parts which he replaced as instructed. After completing the repairs the oven was still not lighting properly and was shooting gas. He made several attempts to get it working. The only way the gas would light was if he put his head into the oven and blew into the convection opening. Yikes! This oven is so not safe! I was very concerned that he might be injured by doing such a thing.Now we are once again in a holding pattern waiting for LG and Costco Concierge to come up with a satisfactory solution. I am fed up with the situation. Not only are we having these problems but this is not a very good range overall. When baking or cooking anything in the oven it is necessary to keep turning the food every few minutes or the back side of the food will be overly browned or burned. The other problem with the oven is there is no shield on the top of the door and if one isnt careful while the oven is open it is very easy to be burned on the leg by the hot metal edge. I havent had a problem with the knobs on the top being bumped and turned on but when I am cleaning the stove top I usually remove those knobs so that I can clean that surface too. The burner parts are pretty junky metal but fortunately, they are removable and with some work, it is possible to get them looking okay. I am noticing some rusted areas on the burner caps which seem to be crummy cast iron but I just scrub it off. On the whole, the range is a lot of work to keep up. We wont even go into the Easy Clean (its a dud) and the regular oven cleaning function is not so great either. Since we now have no idea how much longer this will go on we have purchased a countertop oven to use. We had borrowed one from a neighbor but since this has gone on for far too long we are appreciative of their kindness but dont want to continue borrowing. I feel that LG is just stalling us as long as they possibly can and only hope I can count on Costco to insist they make this right.

Purchased the whole 4 appliance package from Lowes back in 09/13/2016. Of course 14 months later after warranty has expired the ice maker on the bottom of my new refrigerator stops working. Great! Repair guy just left after I was charged $238 for the repair. Mind you it took him less than 3 minutes to put a new ice thing in. What a sham. You pay almost $4000 for LG appliance and dont expect them to stop working in a year. Beyond pissed. It sucks. Might as well just bend over.Why dont these major companies warranty their products better? You know why is because they know they will break. LG is banking that your appliances make it through the 12 months then they can repair it. Well you should have bought the extended warranty? Really? I could barely afford the appliances and they want me to pay more to insure LGs faulty products? Really? Im insuring LG? How messed up is that? LG refer LFX25973ST serial number 505TRJL34580.

We are in the middle of an LG refrigerator nightmare! I am so upset I dont even know what to do next. We have been without a refrigerator for over a month now with no end in sight. The supervisor at LG was so rude and disrespectful and eventually hung up on me. We have a 3 yr old French door model. Started with the ice maker not working, then the entire unit stopped cooling. LGs certified repair person came out, did absolutely nothing except pull fridge from wall and broke something in the process so now its even worse. LG wont even admit this repair service is on their list!!! Apparently, there is also a bulletin on my model for the Grill Fan Assembly. The repair person said I needed to call LG myself and ask them to send me the part that was under warranty. Called LG, they basically laughed at me and said but your refrigerator is not showing the correct code for that part. REALLY??? It was showing the correct code before the fridge got worse. They both need to be sued! I completely give up. What can we do???

I have model LSSE3026ST (LG Studio electric range). As others have reported, the stovetop turns on with the slightest bump of a knob. We have had dinner guests help in the kitchen and accidentally turn on the stove. My husband and I have accidentally turned the stove on numerous times as we reach into a cabinet or the microwave. I have to check the stove each time I leave the house because I am terrified that somebody in our house may have accidentally bumped a knob and turned the stove on. THIS IS A SAFETY ISSUE!!! LG refuses to acknowledge or correct the problem, despite numerous consumers having the same exact complaint. They have denied my request for a fix. I check recalls every week just expecting to find this range on the list, but not yet. I hope it doesn’t take a serious incident for this to be addressed.

I purchased a 30 cubic foot super capacity French door refrigerator in 2017 and now my second compressor is gone. The place I purchased it from no longer sells LG products. I called 4 repair technicians. I cant get anyone to come out and work on it. I paid $4,000 plus tax for this fridge thinking it was going to last me a long time. Not to mention the 2 fridge loads of food thrown out. We are a family of 6.

Hello, after several weeks of looking at refrigerators, my wife and I purchased a new LG refrigerator in December, 2017. This past weekend it stopped cooling. Due to COVID19 the customer service department at LG has reduced hours. I contacted them on Monday morning at 8am and filed a warranty repair. I was told that “someone” would contact me in 24 to 48 hours. I was contacted by an approved service repair company the same day. The repair contractor offered to come out on Thursday. I didn’t find that acceptable when faced with over $1,000.00 of food that would be wasted. So I called LG back and the supervisor gave me 3 other names that I could call. I was able to reach two of them. Both were able to schedule me today!I called LG back to learn that if I wanted a different “approved” service provider to fix it that it would require a letter of authorization from them and that would take 2 to 4 days to issue! What? So my wife went out on a mission to find a suitable freezer that I could purchase to put in our garage. No luck! Due to COVID19 food hoarders the earliest I could get one delivered was possibly Thursday! Again, no solution.By 4pm I was faced with emptying out my refrigerator or scheduling another repair company. So I decided to schedule one on my own. They are coming today. I called LG back this morning and asked to speak to a manager. I spoke to a lady in the “executive” team. She told me that 4 days to get a repair technician wasn’t “that” long and because I was taking matters into my own hands, it would void the warranty! What??? I am voiding my warranty by getting one of their approved service providers to fix my refrigerator faster than they could get it scheduled? Not only did I find one but both of the providers I called were faster than the one assigned. And, because I circumvented their system, I lose my warranty? Nobody informed me till this morning that taking the matter into my own hands for resolution would void my warranty.None of this makes any sense. We spent over $4,000.00 on this refrigerator for it to go out within 2.5 years. Dealing with customer service has been a horrible experience. I cannot believe that obtaining service from an authorized service company would void my warranty. I can’t believe that when I found one that could come quicker than 4 days, LG wasn’t appreciative and simply move my order. Instead, they penalized me. There is nothing right, easy or customer oriented about the process I have experienced. It’s downright wrong.

I purchased an LG kitchen suite from Costco because of the ratings and reputation of both companies. After less than 2 years we started having issues with the food not being cold. We ran all diagnostics and it said nothing was wrong. Now, a little over 3 years later, the freezer and fridge do not work. The repairman gave us a quote that was higher than the price of a new fridge, which I can’t afford. I just don’t understand how the compressor died so quickly. And according to the repairman, the unit will never be the same even after repairing this part. With all the issues with COVID-19, the loss of all the food is difficult since it’s hit or miss if I’ll be able to get the stuff I need for my family of 6. What am I supposed to do now?!?!

We purchased an LG refrigerator model #LFXS30766S from Lowes for around $2400.00 a little over three years ago. Recently that refrigerator just died and we lost all of our food and had a water mess to clean up. We contacted Lowes and of course the extended warranty expired just a few months prior and they could do nothing for us short of selling us a new refrigerator. We contacted LG and they agreed that it was probably a bad compressor which they warranty for ten years. They sent a new compressor and associated parts directly to our house and contacted a local appliance repair company to come and do the repairs. Thats when the nightmare really began. The repair company scheduled us 8 days out and when the repairman showed up he said he couldnt fix it then because it was a three hour job and he needed more parts. We were rescheduled for another 11 days out. The day before that appointment it was canceled for unknown reasons. The next scheduled appointment was a week away. This time a different repairman showed up and he had no idea that someone had already been there previous and that the compressor and parts were at the house. He left to go get refrigerant and we never heard from him again. That was day 26 without a refrigerator. I finally just contacted a recommended local appliance repairman and he came and replaced the compressor the next day. What a nightmare! Well never buy another LG appliance EVER, and will warn everyone we know to avoid them also.

Bought at Sears, this Kenmore was mfg by LG, per the 3rd tech seeing this noisy refrig. They claim nothing is wrong, but it makes a high pitched sound that lasts for 10 to 30 sec probably associated w/ defrost. I will never buy from Sears again!

On August 1 2013 I have bought the LG washing machine model F1443KD/01, 11 kg direct drive. Warranty 2 years, price 859.14€. On 5.11.2013 I have bought LG Eco Hybrid dryer model RC8055APZ, warranty 2 years, price 1,049.00€, with discount 944.10€. In October 2014 water flow from under the washing machine and the dryer didnt dry. The dryer had alarm that filter is not clean, or it has finished the drying cycle after few minutes and laundry was still wet. They have changed the filter with another model. They have cleaned the system. I was told also that the motherboard was replaced with a new one And the machine was tested But it is not written on report that the motherboard was changed. Now, after 10 months the same troubles appeared. The washing machine they have changed the back tub, shock absorbers, sensor of vibration, POB. They also told me they have replaced the motherboard, but that is not written on the report, and they have tested the machine. So now after 10 months it seem that same mistakes are appeared. Sadly, that is my experience.

I have an LG washer that is almost 4 years old, it just stopped working. I looked up how to trouble shoot with a hard reset. This worked and I got one load done and now again nothing. So disappointing as this product was by no means cheap. There is no reason I should have to but a new board for a washer that is not that old.

My LG dishwasher has a stainless steel finish that cleans and shines quite nicely. Soap dispenser holds tablet or liquid and dissolves no problems. All dishes are clean and spot free with the dry mode. Plenty of room for all dishes and pots and pans. Silverware goes on top. Operation is very quiet. No complaints, and would definitely buy again.

We purchased a LG LXF28968ST/02 in March of 2014 from Home Depot and the 5 year protection plan as well. We have always had issues with the ice maker. Well it just stopped working in March of this year (2020) so out of protection plan. LG technician came out and diagnosed leak in the yoder loop. Unrepairable. Turns out after more digging, there is a class action lawsuit going on against LG for this very problem! I have reached out to the class action attorneys to get resolve. I like the style of the fridge but this is BS after just six years.

When I bought my house 2 years ago we purchased all LG products. When I say all I mean ALL! Televisions, sound systems, wall ovens, dishwasher, water, dryer, cooktop, fridge, DVD players and EVERYTHING. From the beginning I have had a small leak at the bottom of the washer door. The technicians have been out several times but they say it is a known issue on the LG doors. Apparently even 1 piece of dog hair can cause it to leak. I try wiping the door down every time but that works intermittently at best. My mother has a Whirlpool and several dogs and she never has an issue with hers and only wipes the door when she cleans the washer once a month or so. Needless to say having to keep a rag in front of your washer is extremely frustrating, but what really got me was the customer service.I say customer service but it is really a complete absence of it. When I called them about the issue and that the techs say it is a known issue they claimed my service company was not a factory authorized provider. (They are the largest appliance dealer in the state and only service what they sell because their techs are all factory trained and authorized.) So, I ask them to schedule a visit from their factory tech. 1 week later they email me the contact info for their supposed factory service company. It is a computer/IT company that only services phones and computers! When I called LG back they did not understand why their factory service center outdent work on the washer. So I asked to speak to a supervisor.Sorry for the run on but the supervisor conversation deserves its own paragraph. From the beginning he made it clear he did not care a bit. I explained I had had the service company out several times and it is a design flaw. He disputed that and I explained the techs say this is a common issue they get called to look at. He informs me we are not talking about anyone elses washers but mine. I explain I have over $10,000 worth of LG appliances and this is the one giving me trouble. He tells me since it is out of the year manufacturer warranty nothing can be done. I recommended a 50/50 split on the purchase price for a credit towards the new washer I have to buy. He said they wont do anything and this is not their problem and then hung up on me.Stay away from LG products completely! Even though a few work well, (their wall oven is awesome), the customer service is absolutely horrid. I have never been treated so badly by any company before, even for issues with inexpensive items they at least are courteous and polite, regardless of the end result. LG will be laughing all the way to the bank after you buy your inferior product and we are probably lucky they even bother to answer the phone. Then again, not being able to reach them might actually leave you less frustrated than getting a hold of them.

All of my husbands blue work shirts have discoloration spots on them. My niece had several of her clothes ruined. I thought that bleach was staying in the machine some place, but no bleach was used and the clothes still have whitish discolored spots. Two of my bathroom rugs changed colors -- one from light blue to grey and one from green to a pea green.

I bought a home with a brand new LG Dishwasher. The machine broke in less than a year and LG came out to fix it. The next year it broke again and LG charged me $180 to fix it. Now its broken for a 3rd time in less than 3 years and LG will not stand by their machine. Now they are saying since I was not the original owner. They wont help even though the machine was never used prior to my purchase. Also their customer service people based in Alabama are extremely rude and unhelpful. I have asked for senior management calls three times and finally got an email. I was told LG would no longer assist me since I was not the original owner. The dishwasher is a lemon. Stay away from LG.

I owned LGs LFX23965ST for about 18 months. For the last 6 months, the ice machine has not worked. It started diminishing in ice production and then just quit completely. I have tried resetting the default temps, unplugging for several minutes and replugging, changing the filter, and verifying the water supply line, but nothing helps. Water dispenses normally, but the ice maker is a complete flop. Then I read about how another customer was thrilled at LG sending a tech to his place to replace the motherboard that operates the ice maker (amongst other things Id imagine) because this problem is one that LG has known about for some time. Yet to me, they simply replied that there was nothing I could do and that I needed to schedule an appointment. So lets see. Should I continue using my 50 cent ice tray in the freezer or call in their $150/hr tech? Hmm. If this had happened to a car maker, theyd recall it and make good on repairs. LG? Never again will I buy this companys appliances.

I ordered a French door model fridge from Home Depot that had a dent in the door upon arrival. Delivery techs called to get door replaced. Contracted appliance company was never available to schedule repair service so I requested different company. I called customer service no less than 15 times and had the second appliance company have to come 3 times before resolving the door issue that took 15 minutes to install. Customer service is farmed out to India, and there is no connectivity or standard between departments. I should have never had to call, be told I would have to pay for the door or any of the hours of nonsense I had to endure for a product that should have been in good shape to begin with when delivered. Never again will I order another LG product due to the customer service nightmare.

I just purchased fridge 12/2014 and had 5 repairs. Fridge freezes, touch screen computer freezes, freezer defrosts. LG refused refund. I spent more than $2400. Customer service worst. Wont transfer to manager. They just try place band aid to cover repairs while warranty expires. Waste of money I spend so much on raw food causes by malfunction and inconvenience missing work meeting with technician. Repair visits for malfunction analysis are separate than when replace parts. Not done at same time. Worst purchase ever...

I bought an LG dishwasher based on the positive reviews, however, 18 months in, it quit and the faulty part is not covered under any warranty. So my $700 dishwasher (got it on sale so that was good) is now a $1200 dishwasher. Its large and cool, but in my opinion not worth $1200. LG knows this part fails, the repair tech showed us how the panel fails due to the heat and moisture that gets in it, and the replacement part has an epoxy coating that keeps it from doing that. But instead of recalling and replacing the part they KNOW will fail, they make you get the repair BY A LICENSED LG REPAIR PERSON ONLY, and pay for it. Pretty shoddy workmanship and poor customer service. We will NEVER buy ANY LG product again.

WE bought an LG fridge about 3 years ago. It was pretty expensive so I assumed I would get quite a bit of life out of it. Well the compressor just went out and while looking up warranty it looks like my model only has a 1 year parts warranty. Had I known that I would have probably not bought LG. It looks like the compressor is almost 300 dollars and who knows how much the labor is going to cost. Im may be better off just buying a new fridge. It makes me sick to my stomach to pay almost 3000 dollars for a fridge and only be able to get 3 years out of it.

Our LG refrigerator wasnt 3 years old and the compressor went. It was covered under a 10 year warranty through LG. 2 days after it broke a LG repairman came out and said it would be a 6 week wait for a compressor. That was unacceptable. Tried calling LG customer service a few times. And kept getting the runaround. We bought it at Best Buy. LG was telling us that Best Buy was responsible even though its on paper that the compressor is LGs responsibility. They did not want to give me what I paid for and deserved. Either a repair in a timely manner or a replacement. After 3 weeks and help from Best Buy I finally got approved for a new refrigerator. And needless to say I did not get a LG this time around. I wouldnt buy an alarm LG alarm clock.

LG is offering no solution to correct a huge problem in my front load washer which is just over a year old. It smells terrible and the tub clean cycle does not work because the dispenser will not dispense the bleach.I know several people with the same washer and the same problem. Help! They tell me I must call a repair person, but I dont think there is a fix for this defect and the washers should be recalled.

This refrigerator is Spacious, good brand, trusted, durable, sturdy, convenient, reliable, trendy, long lasting, good looking, easy to clean, minimal repairs needed, affordable. Bought used, it had met my expectations when I first purchased but now I am needing to expand and have a bigger fridge. I would like to get one that has an ice maker and water purifier, I would buy a more updated model.

I have purchased an LG washer dryer model FH4U1JBH2N for £839.00, and I have received the appliance with a manufacturer defect. The washer dryer does not have the right control panel (no Drying option available on screen). No other option was offered apart from keeping the washer dryer and sending a technician to fix the defect. Imagine you purchase a cabrio car after checking the photos, the store and reviews. But you receive a regular family car... the manufacturer states that they can only come to you and cut the car open to transform it into a cabrio. In other word, you purchase a new machine, and it comes with a defect, and the manufacturer are not dependable for not meeting the specifications.What sort of company is LG? Would you like to do business with a company that does not care of the consumer/customer? Feels like, that what they see are just numbers... making profit out of people who trust a brand. DO NOT PURCHASE AN LG PRODUCT unless you want to face poor customer care, poor after sales care, poor manners over the phone, poor quality of the product and most importantly 0 dependability. I had the washer-fake-dryer since the end of August 2016 and its useless as it does not do the job I purchased it for. The retailer does not want to recollect the product as they state it is LG which has to approve the recollection. LG states it is not their issue.

We purchased this washer from Lowes late June 2015. I could not believe this washer was doing such a poor job and tried different things to make it work: smaller loads, bigger loads, use of different programs, temperatures, detergents, use of Laundry+System, loading in a way that would leave an empty space above the core of the machine... By the time I was finished trying anything I could think of, the 30 days I had to return the washer were gone and I had to keep this totally inefficient machine. This item has been nothing but a perpetual frustration. It rinses clothes with soap, it does not wash. We have two little ones and any food or material sticking to fabric turns in a wet gooey texture that get intertwined in the fabric, becomes very hard once dried and impossible to remove. Adult clothes are not washed better. I never had such bad whites, even using chlorine. I regret having purchased this machine. I regret even more having tried to make it work. With 4 to 6 loads a week, its a permanent frustration.

We bought the top of the line LG Front Load Washing Machine 3 years ago. We had a repairman out 1 mo ago to service our LG dryer and while he was here he said our washing machine was about to go. He pointed out the loud noise we heard was from the drum that was about to disconnect from the machine. One month later, thats exactly what happened. When I called LG they said the drum was covered but the service was not. I called two of the recommended service repair people and the estimates I received were $695 and $800. I called LG back and asked if this was typical of a 3-year-old washer. I was told it was not their fault that I didnt buy the extended warranty! They do not stand behind their products!

BUYER BEWARE!!!!!!!!!!!!!!!! Do not buy an LG washer and dryer! I purchased a high end type LG washer and dryer in Nov. 2013 and have had to have both of them repaired at least two to three times in the first year. At least during the 1 year warranty, LG did pay for the repair costs, however now that this warranty is over, I guess I am looking at spending $300.00 or more per year in repair costs to keep the units operating. LG Customer Service states that they will not extend the 1 year warranty or replace either of units. Buyers should consider other manufactures such as Kenmore, Westinghouse, etc. My past experience with Kenmore has been very good, and I am now sorry we did not buy Kenmore units. The dryer model number is: DLEX5170W and the washer is: WT5070CW.

I remodeled my kitchen two years ago. My problem is that my refrigerator/freezer has quit. I called the 18002430000 number to ask what could be done. I was told it was out of warranty and there was nothing they would do unless we would pay for service call and pay for the problem. This is not a happy event to be in!!! What do you suggest?

I have an LG top loader WT5270CW. Not having other review problems like leaking or vibration BUT washed clothes, have a heavy white residue visible on black or dark clothes. Not sure about lighter clothes. Residue is probably there too but not as noticeable. Recommendations say wash dark clothes in cold water but I have tried everything. Warm, adding additional rinse, Woolite for darks detergent. Very frustrating.

On 9-27-19 I went to Lowes and bought what I thought would be a good washing machine. Less then 4 months later I get a E-6 code, Clutch error... (Mechanical failure). It said to unplug the washer and call service. It took 7 days for serviceman to show up. The first thing he said was Oh, thats a typical problem and we need to order the part. 2 weeks later he shows up with the part and installs it. NOW...2 days later, what do I get? E-6 AGAIN!!! When it starts the spin cycle it starts growling.The machine is nothing but junk! It comes with a 10 year warranty and didnt last 4 months? I went to Lowes again this morning (1-20-20) and talked to the store manager and he said I had to have 3 service calls before LG will do anything about it. He claims he will look into it and will get back to me later today. Now its hell to have a brand new LG machine that 3 out of 4 months you cant use. I read the review from CR and thats the reason I bought it. Looks like the review was wrong! I learned my lesson on buying and LG product!

LG washer drum wont turn. Called number in the user guide. Customer service gave me a number to call for repair. Turns out they are too far to service me. Logged in to LG website and called number for washing machines. It was a Sears number that services LG. I advised the washer was 3 years old and out of warranty, but the drum motor was warrantied for 10 years. She said they could not honor the warranty since I did not buy it at Sears. She said I should go back to the store where I bought it, but the store cant do anything past warranty. Talk about a complete run around. All local appliance repair centers service all brands except LG and Samsung. Guess I am screwed.

It does wash the dishes clean, but is noisy and slow. I like that I can pick a bottom or a top wash or both. Its white, so can go with any kitchen, but is getting a bit long in the tooth. It cannot take really good water pressure as it causes it to make a high pitched sound and water has to be turned back to a trickle. The door did not last long - I am going to call it. The hydraulics of the door have given way and is very heavy - does not affect the wash but is not a good thing to have happened. Other than those things it pretty good.

I purchased my LG front load washer 2 and 1/2 years ago from Home Depot. I did not purchase the extended warranty as I feel that if it is a good product, I should not have to. The motor is out of it already and it will cost me half of what I originally paid for the washer to have it repaired. I am very dissatisfied and would not recommend this product to anyone.

I bought an LG washer 4 years ago. For the last weeks, the electrical contact is going on and off, stopping the washing cycle in the middle. I had the wall outlet replaced but the problem persists. I have to unplug the washer for a minute or two and plug it back in each time I start a load.

I purchased an LG refrigerator, model lfx31925st at Home Depot on 9-24-11. Ive been having problems with it quite often. I called LG many times once they sent their technician to check it out but he did nothing. I was not home at the time but my wife was. As Im typing this, the refrigerator is not cooling. I lost all my stuff. It was the most expensive refrigerator at Home Depot. Do not buy LG.

LG model LRG3081St gas oven preheats to 500 degrees when set on 350. Purchased this range from Lowes and they have been good to work with and have had their repairman to our home 2 times. The control board and temperature probe have been replaced but still over-preheats. In order to use oven I have to open door and try to manipulate the controls to keep at 350. The last repairman called LG Tech support and LG said that we will just have to wait 25-30 minutes to achieve the temp. of 350 as the oven has to settle into the right temp. Lowes appliance Dept. manager said that is ridiculous and I agree. I should not have to wait 30 minutes before using my oven. Still trying get LG to to respond--I want a refund my money. Also burners on stove top are always looking dirty and discolored.

We purchased an LG over the range microwave a few weeks ago. From the first day, it has been extremely loud when running. It has become very irritating and embarrassing when others are in the kitchen. My husband called the 800 customer service line. The rep was allowed to hear it running over the phone, and just said that was normal. Thus no solution was offered. I dread having to endure the loud sound for the entire time we will have this microwave. But based on the negative reviews Im reading, this may not be for long. I have never before been moved to submit a review on a product until now. Please beware.

LG French Door refrigerator. Compressor needed to be replaced. Very poor service from A&E Factory Service. Still waiting to be paid for the food spoiled. This should have been a recall on the compressor before it failed.

Since I purchased the Dryer, it has left many loads of clothes wet. LG service says, I need to clean the sensors by the front door. I did that and the problem still exists. They said I needed to reduce the load. What? I did that and the problem still exists. The electronic fixes did not work. This machine is clearly a LEMON and should never be purchased. LG is offering NO customer service. I just wanted a dryer to dry my clothes without have to clean and adjust things myself. They obviously put too many bells and whistles on this dryer to the detriment of its primary use - drying clothes!! Dont Buy LG Appliances.

I bought an LG Washing Machine in 2012. Its a top loader. The bleach compartment started rusting out in 2013. I dont even use very much bleach. I contacted LG last November and they told me I had to have a repair person validate it. It cost me an additional $105.99! Still nothing done. I sent proof of purchase and pictures. Still nothing done. I would not recommend LG to ANYONE! The matching dryer is not working right, doesnt completely dry the clothes. Please save yourself some time and money and do not purchase an LG.

Purchasing LG products is a piece of cake but the quality is awful. My dishwasher already had to have the board replaced within the first year. The compressor of the refrigerator went out completely. We lost our refrigerator and a freezer full of food. And trying to get customer service by phone to help me was ridiculous. The only reason it got fixed as quickly as it did was because I had to complain on LGs Facebook page to get anyone to respond to me. The manager that I spoke with on the phone whenever I called to get the refrigerator repaired was an employee of LG. He was rude and disrespectful. He didnt act like he cared one bit whether or not my refrigerator got fixed or that I was out of a refrigerator for over a month. I will never buy another LG product again and I would not recommend their product to anyone.

In 2010 I purchased my first LG refrigerator from best buy. I had several problems with it freezing food on the refrigerator side. They came out to repair it several times. In 2014 after about 3-4x of having to come repair the refrigerator they replaced it because it was under an extended warranty plan. I now have problems with the new replacement refrigerator which its warranty expired in June. I had a service person come to check the refrigerator out and they said the compressor is bad and it will cost $1100.00 to get it repaired. Totally not what I suspected. I paid him for the service call and diagnostic testing but I now have no refrigerator. This has been a bad experience with LG refrigerators for me.

I was remodeling my kitchen and bought a brand new range and an over the range microwave, delivered 12/2018, installed in Feb 2019 due to kitchen not being ready. When started using it I noticed some white spots or discoloration on the stainless steel front of the range. As the range worked fine I did not immediately call CS to see if anything can be done about this issue. Then the microwave stop working so I called CS and told them about both appliances and they scheduled a time to come out for the MW but told me they would be get back with me about the range which they never did after a week. When the guys came out to look at the MW I showed them the spots and they tried cleaning them as well. They said Id have to call back in as nothing was scheduled for the range just the MW. They even confirmed that the front face of the range could be replaced a simple fix. I called the next Monday to ask about this again and the first guy told me from what he could see, from a photo I had sent in the first time, it was nothing that can be done about it. So I ask why he thought that from looking at a photo, he said he would get me over to a supervisor. After being on hold for 20 minutes a guy got on the phone and told me that if I would have called as soon as I noticed the spots that they could have replaced it based on a defect but since I waited that there was nothing they could do about it. He said it might be a chemical reaction but I told him Ive only used what was recommended for me to use. I asked them if they could replace the front piece and he said no that because I waited that there was nothing they could do about it. Yes I waited until the MW stop working before I called because the range was working fine. I know that if CS wanted to help and replace one piece that they could have but they punished me for waiting, its not as if I was asking for a brand new range. Ive already have had a few people ask me what LG did about taking care of the range and now I can let them know and everyone know that they chose not to do anything because I was busy and didnt call right away. I will never buy LG again!!!

Paid almost $3000 for a refrigerator only to have it fail in less than 2 years. Save yourself time, money and frustration. Just because it is expensive does not make it a product that is well built. You would be better off buying a $700 fridge. At least if it breaks, your ROI is better. Tried going through customer service, and I am still waiting for a callback.

I have hated this washer almost since we bought it. Not long after we got it something in computer board malfunctioned within 6 months of buying it. Had to have a repair man come fix it. It is a LG WaveForce with direct drive inverter. It stops and beeps all the time because clothes are unbalanced. I dont feel it cleans my clothes very well. I have a hard time getting my clothes out of washer. (I am only 5 ft. tall so that is not really an issue with the washing machine itself.) Bottom line I will never buy a washer with a direct drive inverter. In my opinion a washer with an agitator is best for getting clothes clean.

We purchased a house 3-years ago with all new LG appliances. Recently our oven which wed used sparingly started making a strange noise. Turning on the oven to bake we observed a hole melted through the rear of oven with flames shooting out into the oven similar to a torch. The oven has installed trouble-shooting software & so I downloaded the app to my cell ph. yet after numerous attempts it failed to work. Our LG refrigerator also failed in March under warranty and I am now 5-weeks into trying to get LG to honor their warranty after an $1150 repair bill. Its now been 10-days since I remitted all our paperwork to LG upon their request and no word back - nothing, nada, zilch. The oven range was out of the 1-year warranty and due to nature of problem and faulty software we instead purchased a new over for $1050. Between the 2 LG appliances it has now cost us $2200 in 2 months. If I ever get any reimbursement from LG towards refrigerator I will revise my reviews to reflect their standing behind their products and their warranty. After so many communications back & forth I simply do not know if LG is legit or plays games with consumers - Upcoming I will update everyone on the refrigerator situation IF I hear back finally from LG.

My LG refrigerator is less than 4 years old. Over the last 4 months, ice has been forming on the walls of the freezer. In May, the freezer was making a humming noise. I have a maintenance agreement with an outside company for all my appliances and home. I called them. They said the main board is no good and I would have to pay the deductible for the part. I called LG and asked if they would cover the part. I was approved, but then they kept changing the rules. One rep said they would send it out to me. Then the next time I called, they said I would have to use their company for repair which would cost me $250. When I got the manager (who was so rude and could not care less), said she would send it directly to my maintenance company. Then the next time I called to see if the part was sent out, she said the maintenance company would have to call for the part. When I told her the company wont do that because LG wants them to insure the part, LG said there was nothing they can do. Their customer service is awful. How can the main board on the refrigerator go in less than 4 years? Their products are junk. I will now have to pay for the part I was approved for. What a horrible company. Never buy LG products!

I chose LG because it had the most features I wanted and it was a good price. When I shop for appliances I take it seriously and compare several different brands for the features I want and need. It has met my expectations. It was a two door fridge with a bottom pull out freezer. It included an ice machine, variable temperatures, and different drawers inside. There was an ice machine in the freezer portion, as well as one that you were able to fill a water glass up with (in the area where water was dispensed. There was also a child safety lock. I disliked how the ice machine in the freezer part always filled up the whole freezer with ice when it was turned on. I think there should be an easier option to disable this and it should be made clear that this feature can be turned off and on.

Purchased model LMXC2346 on 1/2017 with extended warranty. On 8/2019 refrigerator failed due to compressor defect. Refrigerator would not stay cool resulting in food spoilage and only $130 reimbursed from LG. On Sat. 6/27/20 (during a global pandemic) woke up to water all over brand new wooden floor, hot refrigerator/freezer, this time resulting in food, insulin medication spoilage from the same compressor defect. Service technicians are inundated with similar LG compressor issues; 1st technician said would take 15 days to order/replace compressor and deal with LG warranty dept, 2nd LG technician refused ticket stating 15 customers were before me resulting in 30 day wait for replacement part. Been on the hold for avg 12 hrs with at least 10 reps resulting from vicious cycle of transfers and hang-ups. Latest was on 7/6/20 Steven (Executive Supervisor) from Executive Service Team confirmation conversation # ** who stated LG policy for alternative resolution wait time were at 4-6 weeks for someone to call me back to discuss pro-rated buyback option. Since LG was unable to find a technician within their allotted time frame of 5 days by 7/4 I now have to wait until 8/3 for someone from their Alternate Resolutions Department to discuss next steps. If this wasnt a slap in the face I am being asked to keep the defective refrigerator in my house even though I have requested the rep to get a LG technician to come and pick it up since I cannot wait to purchase a new refrigerator for my family and still store a non-working one in my house. I was told LG requires that we keep the refrigerator regardless of the amount of time it takes for them to resolve the issue and that he cannot send anyone to pick up although we are responsible for ensuring it is in our possession in case LG wants it back! In addition, I find it unfathomable that my family will have to incur the additional cost and hardship of having to purchase a new refrigerator because LG has taken ZERO accountability for their defective product and their incompetent practices and policies of having a customer wait up to 6 weeks to even discuss a pro-rated buy back since we clearly will never buy or recommend an LG product again. They are unreasonable and unwilling to work with you the Client although they are well aware that there is a Class Action lawsuit against them for this very same issue! Buyer beware... please learn from our mistake!

Had this stove for less than a year. So far the lower control board failed, the broiler has failed and the cook top has now failed, the wiring harness BEHIND the stove has melted and needed to be replaced. The easy clean function is worthless, the cook top gets very hot when using the stove as described in the video. The buttons on the control panel are not satisfying to press and very mushy with no positive feedback. Do not get this stove, go with another brand/model. I have been without a functioning stove for four weeks now and LG/BestBuy has been at my house over 5 times to make numerous repairs and it still does not work properly. Stay Away.

Purchased this refrigerator with high hopes due to the design and features but thats where it stopped. We have had numerous service issues about cooling and freezing over past 2 years and now they cannot repair. After calling for supervisor he tells me 2-3 more weeks for an approval to replace...we have been without this appliance working for 11 weeks with 8 repair visits. I will never buy anything LG builds ever again, horrible experience.

My less than 2 yr. old French LG fridge shut off last PM and acts like it is unplugged. Absolutely dead. HH Gregg, where we bought it offered no help and said it would be 7 days before someone could even come look at it. All they could say is....you should have bought the extended warranty. HMM - obviously, there are problems. Never dreamed would have problems this quickly. I will never buy anything from them again - very poor service. I have read many reviews about bad outcomes with LG fridges - wish I had read prior to my purchase. Does anyone have any ideas on what could have 100% shut down the unit? The power outlets all good - we have checked them with other electrical items.

Great picture, good sound. Easy to use remote. Great additional features and applications that make it very interesting to scroll down and use! Easy to use as and smart thing product together with my phone!

My LG refrigerator LFC23760SW started breaking after a few months of normal use (we dont have any children at home), just my husband and I and we take care of our things. Purchased in 2009 and the problems with this piece of expensive junk (which cost around $2000) started fairly soon. All the shelves have literately fallen apart. Just placing an item on one of the main shelves caused it to break on both sides so I had to remove it. Now we have almost no shelves left in this horrible excuse for an appliance. LG response: They will sell us more shelves of the same quality at the price of $90 per shelf. Never again will I purchase one of their items.

Have a LG Dishwasher Model LDS4821ST. After purchasing this and about 2-3 months later notice a bad odor. A few days after cleaning dishes it smelled like something died in the unit but the smell was inside. After putting off calling LG I could not stand the smell any more so I emailed them. They e-mailed me back with recommendations such as Check your disposal for odors and try putting in vinegar and run a cycle with no dishes. Did not help the odor still there.A few days later this was still barely in warranty. I emailed again and they gave me a claim number and a repair service to call, the service guy said You still have to pay and that claim number is a conversation number not for me to charge LG. Repairs that would cost $300 and replace a part is up to me and you will not have the odor again. Yeah right I think it a bad design on the draining system that bacteria starts to develop. They do not stand behind their products. I even stated in second email that if the service guy says its my fault I would pay for the call. At this point I am probably going to buy a different brand. My KitchenAid lasted for 12 years with no issues.

I like the dual doors and the freezer bottom drawer which has four compartments. One for bottle of waters - thats what I use it for, a pull out shelf useful for those items you want to freeze laying down; then two deep sections. One section holds a 15lb whole turkey and several pounds of different meats, chicken and veggies. The other separate section holds fish, seafood and assorted other things. I dont need to buy a separate freezer to keep an ample supply of food on hand.

Bought washing machine a little over 5 years. Front loader, very good looking LG model. One day the washing machine wasnt turning and started leaking water. Out of warranty, I decided to take it apart. I found that a piece of the back spider had broken off. The spider made a hole at the bottom of the plastic drum. Then, as you can see from the pictures noticed that the spider itself was crumbling into pieces. I bought the spider from SEARS parts and to my surprise the part was made by LG and it was bad, defective. When I inspected the spider had tiny cracks all over the place and in the crucial sections. My complaint is how can LG manufacture a spider that lasted less than 6 years and then does not try to fix its mistakes by improving the defective parts but just makes more of the same low quality.

Not even 3 years ago we purchased a $2,400 refrigerator that was on sale. Well a month ago the fridge quit cooling and the warranty covered parts. Called and explained the problem and we were told to turn off the fridge for 24 hours and it might restart. I explained my food is going bad and do you tell all customers to turn their fairly new appliances off for a restart. The LG rep. giggled and said if I called out someone without trying a restart it would cost more money. After a month and three visits from a serviceman he tells me the fridge is bad. LG going on policy I guess with little concern about our family and us having no way of cooling our food offers to prorate our fridge giving us approximately $850. Kicker another two weeks for a check. The last of several supervisor tells me, You can still go buy a fridge if you want, you just wont get your check till the 19th. Bottom line, no concern or compassion for a customer. I will never own LG again.

My LG refrigerator failed after about 5 year. LG warranty is 10 years for parts only but labor is $375. I was told that the labor rate is a flat $250 but they’ll charge you an additional $125 for preauthorization fee. Their refrigerators are not good products. You’ll have problems with the ice dispensers from the beginning.

This has to be the worst line of washing machines I have ever had. It broke down the first week I had it and just kept breaking down at least once or twice a month. I had it for 1 year. Sold it for $80. Nobody would give me more than that. I had to purchase a new one.

I’ve had to have a repair guy 4 times on my LG refrigerator and it’s been the compressor every time. It’s not capable of keeping ice cream and it will freeze and cool good one time and not the next! I’ve been informed by a few servicemen that this is a common problem with the LG compressors and that Id probably have trouble again and again??!! I have had it with LG! I have had LG tv’s for 20 years and LOVE them!

The washer will not spin out. It constantly REFILLS with washer and repeats the wash. It is a hellish way to do laundry. Dryer is okay but it is running triple the normal time due to the clothes being WET. I will not stop until I get a replacement. Have called LG - they barely speak English. I will now deal with PC Richards as they get my check each month!!! This machine has cost me money in wages, water bills and gas. If anyone has additional resources, please post a comment so we can all join together.

I had the identical problem to someone else on here. We bought the LG French Door Refrigerator from Home Depot and the little hinge on the top of the door broke off and the door was constantly staying open. We just lived with it because we had previously had a problem with a new LG washing machine and nobody in the area would service it! I was told by a serviceman that LG didnt pay them for warranty work and although I dont know if that is true or not. I do know that I couldnt find a serviceman to fix the washing machine, which we eventually disposed of, even though it was less than a year old. Anyway, we moved from that house and happily left the beautiful LG refrigerator with the broken door hinge and lo and behold, the new house that we bought, had the same refrigerator and shortly after moving, the hinge on one door broke on that one too. LG definitely seems to have a quality problem with their appliances and I wouldnt buy one again.

I have never written a review before! But I think now is the time! Frustration has taken over. We have all LG in our home (Washer, Dryer, Smart TV, Sound Bars, Dish Washer, Fridge with water and ice, Microwave, and Stove). I believe all are less than 3 years old. I agree with the other people who have written reviews on the dishwasher, it does not clean very well. Works best if you only have it half full and dishes have lots of space between them. Have to put it on pre-soak and then the 2-hour cycle. But it is quiet!Now for the frustration, our stove. We have the flat top with upper and lower ovens. Great idea as we use the upper oven for most things. The glass in the doors have stains between the glass. We called and it is a common issue and they recommend having the glass removed and have it cleaned but it will get dirty again so be prepared to do it somewhat often. The upper ceramic top has 4 elements (2 small in the back and two large in the front). My preference would be 1 small and 1 large in both back and front like most stove tops.One of the large front elements burned out a few weeks ago. We called to order the element and install it myself. Not a hard task if you are at all mechanically inclined. You cannot order parts and work on LG unless you are a certified repair shop?? It was not a money issue, it was something I wanted to do. So we prepaid on our visa to have a LG service person come in and replace the element. They said they would be there so we would have to have someone home between 7AM and 7 PM (odd, but one of the family members stayed home from work that day, they were to call just before arriving). They never showed up or called?? We called LG and questioned why and rescheduled for yesterday. Again no one showed up!! I called last night (on the phone for 1 hour and 10 minutes). The end result was they would credit our Visa and we could call a service repair shop ourselves (has to be LG trained) and get it fixed ourselves!!! Life is Good.

We bought our LG dishwasher 2.5 years ago and it sat for a year of that 2.5 years because the heating element was out. I decided to get it fixed and we thought it was taken care of but after 3 cycles of using it after it was fixed, the board caught fire. The gentleman who fixed it said that its parts were not large enough to take all the work it had to do and it melted the components and could have started a fire in ours. I am very sad to say we now have to buy another dishwasher, instead of throwing good money after bad, and I will not buy another LG anything.

Microwave is 2 years old and the mag tube, diode and cap have failed. Over $250 for repair. This microwave has had limited use. Only warming and reheating. I was told that microwave ovens are now disposable. If it was on the counter, I would throw it away but since is mounted, it would cost more to replace it. I will never buy LG again. Model lmh2016st/01.

I bought an LG Oven with the blue oven interior. Easy Clean option. Easy cleaned the oven twice no luck. I now have some white blotches. Tried the oven cleaning cycle. More white blotches. Tried using baking soda and water. No luck. Salesman said, Just use the easy clean cycle and you’re good to go! Boy do I feel stupid! $1000.00 not well spent. Spent over $5500.00 for all new LG Appliances. Makes me question my purchases.

We purchased our LG refrigerator 3 years ago and have had two problems with it. A year ago, the valve controlling the drinking water ceased working and it cost us over $200 for the repair from Freds Appliance in Madison, Ohio. A month ago, we noticed a mushroom type growth near the base of the refrigerator and discovered that the water line feeding the drinking water and icemaker had a slit in it and was spraying water on the floor. The flooring is ruined and the repairs, not including the fridge, exceed $1,300. Freds denies any responsibility with the problem even though they are the only ones that have moved the fridge since it was initially installed. In conclusion, the purchase of your product was a terrible mistake and we have difficulty understanding how a company can ignore problems like this.

I purchased an LG washer 21/2 years ago from Home Depot and last weekend it failed during a load. I could not get my clothes out. The main PCB board failed. This washer was only used for a couple of loads a week. What really bothered me was the treatment I got from LG. The service people kept hanging up on me and they would not do anything for me even though they had a service bulletin out identifying the board as a problem and had developed an updated replacement board. Stay away from LG equipment. Their equipment is not reliable and they do not stand by their equipment.

We bought an LG refrigerator (model #795LMX2598) 2 years ago and the freezer door is already leaking air. The rubber seal on the freezer door is warped already and cool air is leaking out. We were told parts wont come for at least 2 more weeks. In the meantime, we have a freezer that cant maintain temperature and just in time for Thanksgiving! We were told that it may be hard to find parts for LG refrigerators. We may be looking elsewhere for fridge in the future.

I love this stove oven range. Its easy to clean and very practical. Im a cook and as you know a stove is an essential tool when cooking. I am very pleased with this purchase. Ive had this stove for about 5 years and have never had a problem with it. Couldnt be happier.

New LG refrigerator new 9 months old and leaking from Ice maker. Contacted Home Depot, who referred me to LG service 800 number, very unprofessional and stated they would charge me if the problem with Ice maker was not the manufacturer fault. When I requested they put that in email or allow me to also record the call, was told they would terminate call if I recorded. This is concerning since they acknowledged they were recording call. After over 45 minutes on the call they stated they would send a service repair order to a company call Best Servicers of America. The bottom line is after late or missed appoints, and now 2 visits by repairmen telling me about the lack of quality of this LG refrigerator, still Ice maker is leaking. This 6 week process continues with LG not willing to follow up on their commitments, and the Best Services stating they are backlogged and not able to respond to LG service calls.

I am unhappy with the washer because it doesn’t allow you to choose water temperature or usage. Clothes don’t get completely get submerged in water and are not thoroughly rinsed and therefore cause rashes. The hoses did not hold up and caused floor damage from leaking.