This range is the best. The ceramic top is easy to take care of and the easy clean oven is never dirty, and convection settings are a breeze with the quick conversion settings. We had one similar in our other home and when we bought this home it was a must. We simply love the convenience and ease of use.

I am very disappointed with LG product. I have had a broken refrigerator since December 25, 2018. The first time a technician from LG had come to fix it was December 30th. The technician has been coming back every week since then and it is still not fixed. Its only been 17 months since Ive purchased this refrigerator and it has not been working properly for more than two months. I bought it on July 4, 2017. The first repair was on 10/30/17, the second on 03/23/18, and the third on 05/15/18. Now I dont have working refrigerator again. I need someone to take action or I am going to take legal measures. This seems like an issue not just I but many other customers have had and the issue is still not being resolved. Not only is this a time consuming process but also a financial loss. Since not having a fridge for over a month, we havent been able to buy store food and only take out. This not only takes even more money out of my pocket but requires me to take time off work because of all the appointments. Not only is the fridge not working but the last time a technician came on January 25, 2019 he scratched the fridge and left a black burn mark. I am so frustrated and disappointed with not only a product but the services. I would really just like my money back so that I can buy a new, scratch free, and working fridge. I have attached the pictures of the damage.

Got this LG top of the line unit October 2015. Within a month the water began filling through the detergent AND softener trays simultaneously. Did the digital wifi help thing dozens of times with my cellphone, they said nothing wrong, clean your inlet filters. What??? By December the tub failed to fill with enough water at all to wash anything, regardless which tray side was filling from. A load of Pure Colors came out literally with dry spots in the clothing! Add to that, the balancer within the direct drive unit was slipping badly, somewhat similar to a bad car clutch, and any size load on any cycle was being violently bashed against the inside frame. Sounded like my front door was being kicked in. So, to sum up, I have $878 worth of scrap in my house that will not fill properly, wash properly or spin properly. I still have 7 more months on the financial contract, and Im sick about it.LG finally hooked me up with an in house service guy --- he never replied to the 2 service calls that were set up --- and closed out both tickets saying customer reported solved. Really? By the way, the name of this place was Als TV and Model Railroad so that about sums up the quality of LG service!!! My lawyer is requesting certified copies of LGs warranty, the financial contract, and my phone and web interactions. I dont want to feel as if my only option is legal action, but I will if LG leaves me no other option.

Bought a $3,000 LG refrigerator and the day after it was delivered, I called LG to have it repaired due to the refrigerator arriving damaged with a broken drip tray. Was told I couldnt get just the drip tray, that I would need the entire door assembly and that a tech would have to install it. I have spent 3 days and over 2.5 hours on the phone trying to get this tray fixed/replaced. Finally, I was transferred to a supervisor who set me up with a local service company. The service company would not order the part or come to do the repair because they said that trying to get reimbursement from LG was almost impossible and that LG fought them every time they did a warranty repair on LGs behalf. The service company said they would do it if I paid COD. Why would I pay for a part and labor for warranty work? Called LG back and spent another hour on the phone with no satisfaction. I will never buy another LG product.

Havent had the fridge 3 whole years yet. Our neighbors moved in at the same time with the same fridge and their ice maker quit making ice a year and a half ago. Ours just started not making ice so Ive been researching to see what the deal might be...now a couple days later freezer no longer works! Beyond frustrating! 2100 dollar POS.

$850 and started having issues within 1 week this front load dryer (LG DLGX4371W). It has an option for bulk and advertises all these bells and whistle options but my old Whirlpool 13 year old dryer worked better I must say. Keep in mind I had professional install for the unit and vent and the problem is the unit, well maybe only mine? The dryer accumulates lint at the bottom of the lint bay eventually not allowing it be caught on the screen it comes with. This lint clogging at the bottom is a hazard and can cause fire. Even though the machine has sensors which may stop the unit before a fire thank God, but its brand new...why should I be dealing with this as it seems to me to be a DEFECT. Now I have to check the bottom of the lint bay and use a special connection to my vacuum to ensure its not clogging up and shutting off during every dry cycle which costs me time and headaches as a father with a family. I purchased the new technology to try and get help and make my life easier but I ended up with a headache now. Wish I went with Electrolux as the reviews lead me to but the PC Richards man was so adamant and strong with opinion on LG being the best...this is not the case for me. Over and out and good luck to all with this unit.

Bought an LG washer (Model WT5001CW) 1/2/11 from Home Depot with the in-home extended warranty in effect 1/2/12-1/2/16. The panel under the bleach tray has started to completely erode and even showed signs early on. Received a total run around and was told rust is not covered under the warranty. I tried to explain that it was due to defective materials. This is a known issue by LG and they refuse to take responsibility. Home Depot refers me to Federal Warranty Service Corporation/Assurant for the extended warranty and they refer me to Home Depot. Never again will I purchase anything from LG.

Ive had this machine for 6 or 7 yes now. I dont know who came up with the idea that the tub needs to be balanced before it adds water. It just isnt necessary and it wears out the spinner gears. I have had mine replaced. Just another money grab. Now I need to replace the drain pump. More money. I only do on average 3 loads a week. Thats not a lot for me to have had to make 2 repairs. I dont recommend. LG makes a good TV. They should stick to that.

When I bought my washer, I was told I had to leave the door open to keep it from molding and smelling. I thought that was very odd, but it is correct. Even leaving the door open between loads, I still have a musty moldy odor that lingers on our clothing. I use the correct detergent and clean the washer like directed by the instruction manual. I hate this machine.

My refrigerator stopped working last Friday. It is 2 years old. We called immediately to the call centre. They promised to cover my cost of labour with a local provider. They gave me a number to call the local provider to arrange a time. When I called the provider, they informed me that LG has to send them a work order number. So I called back LG and they said they would expedite this by the end of the day. Nothing happened. I called the provider and no luck. So I called back LG. They told me the same thing, and told me they would call, text or email me by the end of the day. In total, I have called LG 7 times, and a total of 2.5 HOURS on the phone with them. The most recent time I was on the phone 55 min until they told me it would now be 2-5 business days until someone in their service centre called the service provider to give the work order number. And apparently, this is expedited. This is not to mention yesterday, I could not even get through to customer service as their call centre was overloaded, and the recorded message just told me to call back another time. My case number is **. I have now given up, and have to pay for it myself as by the time this happens, it will be well over a week just to arrange a technician. They refuse to email me OR transfer me to the same agent. Getting a floor supervisor to speak to is close to impossible.

We bought a LG refrigerator, model LFX25974ST, on 3/11/2013. Stopped working 2 days ago. No refrig, no freezer, lost all frozen foods and almost all in fridge. Have extended 3 yr warranty, and they will supposedly come next week to evaluate the situation. Now, after reading all of the above, we are concerned we also have an unfixable problem. i.e. the compressor. We also will be required to pay the service fee, and heavens knows what else. Has anyone heard of what can be done, to make complaints known to any and all consumers of these poor products. It is so frustrating to try and talk to anyone!!!

I am currently overseas and purchased an LG F1443KD front loading washer 3 years ago and as a lot of people have experienced the rotor plastic splines have stripped out. As soon as the washer started acting up I tore into it. I can replace the rotor here for around 80 dollars, so I am not even contemplating going through the hassle of the warranty and having to pay for the service call and then be at the mercy of someone else. So this is the cheapest and easiest route by far and I will have my washer back on line in a week. In the meantime I do have a smaller unit upstairs that will suffice until this one is fixed. So will I buy another LG? I am on the fence on this one. Maybe if I get a great deal. LG has been around for many years, but they were not always called LG. What I read is they were previously GOLDSTAR.... and if memory serves me correctly, GOLDSTAR was something you would buy at the supermarket.

The vibrations started almost at day one. So I leveled it again with a 4 level and still the walls vibrated (its a load bearing wall 2x12 floor joists 1-1/4 thick flooring). We did not know of the problem until my son came and mentioned that it shouldnt vibrate like this (he has an older model LG), so the calls to LG started and trying to get an in warranty repairman is like pulling your own teeth. So after losing 2 days pay and a third on the way, still there is no fix or reason why its vibrating. LG has said that after 3 attempts, they would either replace/or refund our cost. Well, its still ongoing. I will keep you informed.

I have had the service man come twice to repair my LG HT5101HV washer and the first time was for the software upgrade required by the recall. I thought it went well until I started to wash my comforter and found out it would not stay balanced no matter what I did to alleviate the problem. It took me over 2 hours to finish that load after manipulating it until I got it to finish. Wasting water galore on trying to rebalance it until it would spin dry. Also I didnt realize it but LG purposely slowed down the rpms on the washer that was rated at 1100RPM to max at 700 rpms. which to me is not high efficiently.So I continued to use the model and started to read reports of what the new software did to the washer. In my honest opinion these washers should all be recalled and replaced. They are not high efficiency anymore. They use water excessively and dont even wring out the clothes as dry as they were advertised which is one of the reasons I bought this model. Yes I liked the machine BEFORE the software upgrade and didnt have any problems with it but for safety reasons I called LG to fix it but wished I never had. The washer was fine except for the plastic support constructions and if you just load the washer correctly you would never have had a problem with it on that issue.Now I have to deal with LG on the fact that they said they cannot fix it and am waiting a call from their rep on the next step in this process after nearly a week of waiting for that call. Needless to say I am NOT a happy camper right now and want this corrected immediately and oh yes, I do not want another LG product after this episode. I just hope they will refund me my purchase price and I can go buy another brand and now I not sure what to buy anymore. I know that I had trouble with other brands before this one. Any suggestions? And raise cain if you arehaving the same problems with the new software upgrade. All I get now is a uE when it spins and it was even doing that when I was trying to clean the basket. That is not even reasonable...... DONT SETTLE for less than what you originally pay for and let LG know you are not happy with the upgrade on the recall.

So disappointed. I always wanted a modern fancy washer and dryer with the round windows. I thought this was something really special. I just bought a new home and decided to treat myself to the new LG washer, dryer, and mini washer. Model #s PRODUCT # WM3670HRA, PRODUCT # DLEX3370W, PRODUCT # WD100CV. Day One, I washed my first load. Put my clean sheets on my bed. While in bed noticed a rough patch like DRIED SOAP. Hmmm. So I washed it again the next day and this time watched through the ROUND WINDOW. Noticed there was NO WATER to speak of, just a little dirty puddle, not enough to wash one foot. And then the rinse cycle, if you can call it that, same dirty puddle not enough to rinse a foot. Call LG customer service. All my fault. Oh our washers are state of the art, scientifically superior to wash clothes with very little water. And the King has no clothes.Finally checked out REAL reviews and heard the same story I experienced OVER AND OVER AND OVER. So DAY NINE, after washing several loads, water left in washer and mini washer, 1 hour 15 minute to wash a load I WENT BACK TO HOME DEPOT AND RETURNED ALL OF IT. Purchased a real washing machine GE. Thanks but no thanks. Youve been warned. Purchase at your own risk!

I bought a $2300.00 LG refrigerator the end of 08. Less than a year later Im having trouble with it. After 6 service calls to my house from 3 different companies, LG decided to replace the unit. Now, just at 2 years into the replacement and it stopped working. I called LG and received the worst customer service on the phone.The compressor was bad. They gave me 3 numbers to call for someone to check it out. One is not in business, one wont come and the third did not return. The compressor is under warranty but what good is that if no one will work on it? I was left with a fridge with bad food and the only option is to buy another fridge.

We purchased this LG stainless steel refrigerator Model # LRFD25850ST from Home Depot for $2400. Within the last 18 months we have had 3 service calls on a recurring problem. This morning the problem was back and now requires another service visit. The three prior ones cost about $600 altogether, so we are into this refrigerator for at least $3000 so far. I havent seen my problem on this blog. What happens is for some reason a sheet of ice forms in the bottom of the freezer. (Its a bottom freezer model). Anyway every single day of my life I have to crack up the ice with a wooden mallet, scrape it out of the freezer onto the floor & then clean that up. Its infuriating! Each time the tech comes out he defrosts some line & it starts working properly again. After the 1st repair visit, it worked for about 9 months. Then he came again & it worked for 2 months. Then he came again & replaced a little plastic tube & that has worked for 2 months. I really dont think a refrigerator should need to be serviced every 2 months! Before this, I had a GE fridge & it worked without a single problem for 17 years. We gave it to a family member when we got this LG & it has been working for them flawlessly since. That’s 21 years without a problem. Trying to deal with LG customer service is a joke. They couldnt care less & their only recourse is to remind you that your fridge is out of warranty. Plus like others have said, its really difficult to even find someone to service the thing. We dont live in the sticks but a major metropolitan area. We are going to cut our losses & buy a new fridge, but it is definitely not going to be an LG. I will never buy another LG product! Are there any appliances still made in the US? Thats my next quest. I have never been so thoroughly disgusted with both the quality of the product & the total worthlessness of customer service as LG has exhibited.

Stopped heating food 1yr. 5mths. Everything else works and acts fine but wont heat anything. Warranty only good for 1yr. Very disappointed with company and this product. Expected much more from LG, especially with the cost of this oven. Many other reviewers have experienced similar problems. I tried to get parts only to find out this microwave has been discontinued. Wow, I wonder why? Life is NOT good with this product. Definitely would not recommend this product and advise to be cautious with any LG microwaves.

Updated on 05/19/2019: April 29 was my first review. TOMORROW will DAY 35 without our LG refrigerator. No tech licensed at first with dealing with LG then they offered an in store credit but sent file to Assurance and they sent a tech. Had to wait on parts. LG would not RUSH them. Finally parts in. Had to make appt. Replacing compressor, main PC and therm. $1,100.00. I paid $1,500.00 for fridge. Thursday after approximately 4 hours with service repairman it is finally fixed. Today the fridge is WARM Inside. ITS BROKEN ALREADY. ALL I WANTED WAS A NEW FRIDGE. ITS DAY 35 TOMORROW!!!! PEOPLE should get to see all of the review replies I have done with LG. Not just the first one. I have 8 pages of notes of phone calls on this fridge. How many weeks is a acceptable to wait. I just wanted an in store credit....Updated on 05/02/2019: April 30 posted complaint with lack of service on my refrigerator. April 30 LG quickly responded asking for my telephone number. May 1 I responded. THEN nobody phones. This is now day 18 and no fridge. Please give me an in store credit and perhaps a FREE 4 year extended warranty to make things right. I offered a repairman’s name to you but no you didnt have a contract with him. Yet you did not have any licensed tech for a compressor.Original Review: We are now at day 14 without a fridge. LG doesnt care. Days went by before they said they didnt have e a licensed tech for compressor. More days went by before given an approval number for in store credit then, I was told Assurance Solution Insurance co would take file now. They then decide there is a repair man to diagnose it. Fridge stinks and still waiting to hear what is to be done. Totally UNACCEPTABLE. Should have been looked after within 2 to 3 days. Its a fridge not a microwave.

3 compressors in 6 years. When I first purchased my LG Refrigerator I was thrilled. It was the largest model on the market at the time and I needed that. I loved the organization inside as well. We purchased in June of 2013. Unfortunately, this is where the story goes bad. In Feb. of 2016 we had to have the compressor replaced. It was under warranty but we still had to pay 558.59 for labor. Not even two years later in Oct. of 2018 we again had to have the compressor replaced. We paid 690.00 for labor. AND one short year later, we were again faced with a repair bill for 790.00 to fix a leak in the cooling system and they were going to give us a new compressor AGAIN.When the repairman came to fix the leak, he discovered that the leak was higher up in the refrigerator cabinet and could not be fixed. I am now faced with having to purchase a NEW refrigerator after just 6 years! WHAT??? The expected life of an LG refrigerator is 10-14 years, mine barely made it to half of that and has had to have the compressor replaced twice. RIDICULOUS!!!! I have been inconvenienced 3 times by this shoddy appliance. We paid over $2,000.00 for this refrigerator and then over 1100.00 in repairs! IF we could have actually repaired it THIS time, I would have paid out 2000.00 in repairs! I have a Kitchen Aid refrigerator in my basement that is 20 years old and still going strong, never had a service call on it! I will NEVER buy another LG product. I also have an LG washer and dryer that have both had to have repairs! Life Good is their motto - not in our case - Life has been complicated and expensive because of products that do not stand up to the life expectancy of their products!

I purchased the LG french door fridge in the summer of 2016. Since then, the compressor stopped functioning after 2 years. I spoke with LG and they were no help and had to pay to service people to figure it out. This past month weve had an awful smell in our kitchen whose source could not be identified. It was only yesterday we figured out it was emanating from the fridge. We checked online for similar complaints and found someone who located it at the back of the fridge. We had to remove the lower panel and clean out these trays filled with thick yellow residue. The trays do not come out so we had to use chopsticks and an entire pack of clothes to clean it out... This is unacceptable to us and we are at a loss as to what to do with this fridge. STAY CLEAR OF THIS FRIDGE!!!

The ridiculous LG HDTV refrigerator, no replacement parts - Wayne Park, President of LG headquarters in New Jersey, has not returned my numerous phone calls to repair/replace their digital refrigerator of tomorrow. Folks, this refrigerator has serious functionality issues and LGs customer service told me that there are no replacement parts anywhere in the world, not even in Malaysia. Life is not good in our kitchen and I am still waiting for Wayne Park to call me to replace this ridiculous, expensive, non-functional refrigerator.

We purchased a new dishwasher, refrigerator, stove and over the stove microwave oven in 2009 when we renovated our kitchen. We have since had the refrigerator repaired and replaced the dishwasher (with a Kenmore Elite) altogether because the door was leaking and ruined our hardwood floor. We fixed the microwave push button panel once and our stove has never functioned properly. The flames do not come out of the stove top in an even pattern. Now our push button panel on the microwave has quit working again (less than two months after it was replaced for malfunctioning before). These were all bought from Home Depot, brand new. I would not say anything bad about LG with a problem occurring in only one appliance in that period of time, but all four appliances having problems? I will never purchase LG again. I can assure you I will tell everyone I know not to purchase this brand of anything since four different appliances have proved faulty/non-functioning.

I think that LG refrigerators are the Bomb! I have had my refrigerator for 10 years without any problems. I have plenty of room to store fresh veggies and deli meats. Plus I have two drawers for freezer items. One of the drawers, the middle freezer drawer, I can put things in, like cakes or pies that need to be kept in a freezer part. Plus the bottom has two sections for other meat items that need to stay in a freezer part.

Purchased in 2015 to replace a 10+ year old GE. Worst mistake we ever made was to spend $2700 on an LG 3 French Door model number: LFXS30766S /02. I am going to spare you the long version. After 18 mos the water dispenser stopped working and we were told it was not repairable. We kept using the ice maker but it began to lock up due to ice build up with every filling. We battled that for six months and decided to just turn the water off to the unit. Today - less than 3 years after purchased the unit stopped cooling and we lost most everything in the freezer and refrigerator. What a piece of junk!! We will NEVER EVER EVER buy anything from LG EVER AGAIN!!!

Always shaking as unbalanced. Have found greasy looking debris on clothing and a tear in brand new sheet set??? Help. What is causing this?

I bought a Range in June 2013 and delivered in September 2013. In mid-December, leaving the chicken from the oven, I heard a crack. I found that the window was cracked. I contacted I contacted LG and Home depot and after several semanes they brought a company to examine the glass. A cracked window is aesthetic. The representative of the insurance company told me to wait, it completely crazy and it falls. What will you do without it if I use the self cleaning. Why pay an extended warranty? LG Why not admit that the glass has a manufacturing defect to change the door of an oven that has a defect? I have this range for only 15 months, and I used the oven only 8 times.

I seldom, if ever, write complaint letters. However, this washer has been the worst purchase I have ever made. I absolutely HATE this machine. I thought I was purchasing a high-end washer and its a piece of JUNK. There is never enough water even though I always select more water with each load. The clothes arent even fully emerged! Stains remain, the clothes appear dingy, and after the load is complete, all the clothes are twisted together in knots. I have to separately untangle each piece in the load before placing in the dryer. No agitator in the top loader, insufficient water, spin speed ties clothes in knots. You should see my king size sheets. Its been a nightmare since day one. AVOID this machine like the plague. Im getting a replacement ASAP.

My glass top range was purchased 9/27/15. On 10/22/16 the glass top imploded approximately 15 minutes after I turned it off. All burners cracked. I was barely out of warranty and most companies will work with a feasible solution. I was transferred to their warranty division and offered a premium protection policy for $414 for one year. The other option was a one time use warranty for $288.95 which would cover labor, diagnostics, and cost of labor. The glass top would be an additional $331.45. Neither plan covered the glass top which is my issue I called about. It appears this was an example of taking advantage of a consumer. I will not buy LG again!

We have had our LG refrigerator for only about five years. We had to replace the compressor 18 months ago when it conveniently went out on us a couple days before Christmas and now the compressor has stopped working again and we are relying on an old 40+ year old refrigerator in our basement to keep our food cold. I would never recommend an LG refrigerator to anyone. One more point we searched and searched for anyone to even come and work on the thing and waited more than two weeks for a service man. I’m done.

Let me start by saying that their linear compressor is garbage and warrantied for 10 years after purchase date! I purchased my refrigerator in April of 2012. July 26, 2017 refrigerator stopping cooling. The compressor has died after 4 years and their approved service technicians have yet to get a compressor to run in my refrigerator. 1st company has come out 4 times to install the said compressor. I paid $350 to get it serviced to no avail. Not once has the compressor been operational after 20 minutes. It shuts done as the technician drive away. 1st company said it is junk and is all done. The 2nd company that came out that LG sent. Said the compressor needs to be replaced, he cant do it because he said, he wasnt certified. So we waited an extra week so a certified tech was to come out (today Sept 6, 2017, the date they stated) we called and they are not coming, stating that the refrigerator was junk. LGs response was that they provided the part and that’s it. I guess it doesnt need to be operational. Ive been without a refrigerator for over 6 weeks, thinking and waiting for that customer support that does not exist with LG. LG people were more than rude and unhelpful with every call. Buyer beware LG doesnt back their warranty. LG gave us a case number and made us think they would have help in some way but today’s response was priceless. They are done because they provided the part. Make the part operational. They should back their products and not get away with taking advantage of consumers. They (LG) should be acceptable!! $3000 plus $350 repair, down the drain!!

When the load gets unbalanced during the spin cycle, the time goes back and the machine adds water to it again. This will keep going on automatically if you are not there watching the cycle. I have had 3 hour cycles and my water usage is high. As others have stated, this is the last time I buy LG. This is not a cheap washer either.

The LG front loader leaks and its not a year old. It also has a bad odor... before you load your clothes you have to run empty washer with detergent or your items with stink - really bad. LG ice maker on refrigerator Jams every day. Its a pain in the butt... should have kept my Maytag appliances. They gave me no problems. I wanted to upgrade and remodel home... very bad idea. I hate these LG junk. Spent over 6 grand for all my upgrades... which in fact was a downgrade. Refrigerator, stove, dishwasher, over the range microwave, front loaders washer and dryers with pedestal. Dont waste your money on LG... Ugh.

I bought a two drawer LG refrigerator last July and two days ago the freezer stopped freezing and the fridge stopped cooling. I called LG and they said that the earliest a technician could come out to look at it was in 4 days. I kept my cool and told the lady that this is not my problem and that she needed to let me know when the technician would be at my house. We talked for an hour, she kept telling me that the repair persons dont work on the weekend and I explained to her that this is not acceptable and to please call me back to let me know when someone would be at my house to fix the fridge which by the way is under warranty. She hasnt called back. I had to throw out the contents of the freezer and the fridge except for the ketchup.Apparently they have a process to refund damage or soiled goods but I have yet to receive the email from them to fill it out and send it in. I suggested that she call Lowes and have them send me a new fridge as I know they keep inventory in their stores. She seemed confused when I said this and I asked her where she was located. She said in the Philippines. I kept conversing with her and asked her what she would do if it was her family that didnt have a fridge to cool food products. She didnt seem to have an answer. All in all LG stands for Lifes good, well Lifes not so good in my house. I doubt I will buy an LG product ever ever again.

I bought LG model LMXS28626S on July 2018 because it was nice looking. On Aug. 9, 2021, it no longer cooling. I called customer service and at first she said I should pay. I insisted that it seems it is a compressor problem and the warranty for it is 5 years parts and labor. From where I live there was only 2 repair shop that was listed in the LG website, but only 1 answered. The technician installed a new universal compressor that was so loud. It turned out it was not configured correctly. The technician came back and I think tried but he just messed it up and it died.I searched for help and found a write up about LG and I am not alone. It seems that LG has a reputation on Bad product and customer service. I read that I can call executive services. I was able to talk to a person in executive services. I told her the technician they sent seems to not know how to fix my refrigerator. She said that she will set up an A&E technician. After 1 month on Sept. 8, the technician will come. If you want to have the chance to have this same BAD experience, then go ahead and buy an LG.

At 6 months old our top load highest model LG washing machine we purchased at Lowes has had problems. We are now in year 3 and have not had it fixed yet. Lowes, LG, and the Steel City Appliance in Sault Ste Marie, On are all useless. The appliance repair company has been to inspect washer, ordered wrong part, never shown up on 3 appointments, then quit doing LG repairs. Call LG. They say they will send someone from Sudbury 150 miles away, they say, We dont come that far. What a joke. We are at wits end. Dont buy LG.

My LG refrigerator stopped cooling on June 26, 2021, so I called LG customer service to schedule a service appt. The young lady told me that my fridge was still under the warranty. I only purchased it in 2017. The warranty says 10 years for the compressor. They said someone would contact me to schedule an appt. No one called me so I called the number customer service provided. The service agent told me he would be at my house on July 6, 2021, but no one showed. I immediately called customer service back to let them know their people were a no-show, and they did not even call to say they were not going to make it. So the customer service rep. told me that someone would be out to fix the problem in 2 days July 8, 2021. I also lost food trying to preserve it thinking someone would come out in a reasonable time to fix it. In two days another no-show. I emailed a letter to the companys liaison to the president of the company, she called and I told her what happened. I also filed a claim for reimbursement for my lost food. I asked could I get a replacement refrigerator since no one has come out to fix it. The response was I will put in another order for service. They said they cannot replace it, and made a prorated offer for the fridge and an offer for compensation for the food after some negotiating on my part. As it stands it has been a month with no word back from them. I have reached out numerous times, kept all my correspondence with the company. I had to go into debt to purchase another refrigerator because the freezer also went out on it. I have not received a check for the food neither have I heard anything back from the company about a counteroffer for this broken fridge. I only asked for less than $100 dollars more to help toward my other fridge since they said they could not replace it. I will never buy another LG product again. I am still waiting to hear from them and I have been calling 1-888-412-8357 for the RA department to speak with someone, but no one answers the phone. I have waited several times for at least an hour listening to a recording. They dont care about their customers.

My wife and I ordered a french door fridge for our first home two months before we moved in. It arrived a week after moving in and on arrival nothing worked. We have contacted LG over 10 hours over the phone and still do not have a path forward. When we have the fridge plugged in, no lights come on, no compressor or evaporator run, complete silence. We told LG it was not cooling and they told us to wait 24-48 hours even after I explained no equipment was operating. We finally got a technician out and they said the communication board needs repair. LG is telling me they were told there was an ice block. The fridge has not worked since day one so not sure how an ice blockage was reported. Its been 2 weeks and we still do not have any solution. We bought an LG washer and dryer and LG does not care at all about its customers. I will not be buying an LG ever again due to their lack of customer care. Life is not good, LG.

I asked for a repairman to come out to address this issue after a prior repair. I was told to unplug the unit and let the coil defrost. Not possible with food in the refrigerator and freezer. So the noise continues!

As most of you know, I do not use social media as a living diary to post what I’m feeling, what I’m wearing or what we’re having for dinner tonight. However, today I am going to make an exception and share my story about why you shouldn’t buy an LG refrigerator as I head into week three without one as I continue to work with LG support.Let me start by saying, you can’t make this stuff up. The morning of Monday, May 18th started as any other Monday. I woke up at 5:30, turned on my computer, started my coffee, put the dogs out and reached into the refrigerator to get my cream. Imagine my surprise when I realized my 16 month old refrigerator [LFXS30766S] and freezer were warm. I’ve bulleted a the rest of this story to make it read faster for those of you who care to. • Called LG support, who deduced that it was probably the compressor and issued a service ticket [**] for 5/19 between 8-5 am EDT. [At no time does he mention that they have a known problem with their compressors which is why they have extended their one year parts and labor warranty into a five year warranty.] o I was thrilled to receive a call around lunchtime from the service company [J.O.A. ELECTRONICS] who told me he could come that same afternoon [5/18] to look at the refrigerator. o J.O.A. comes at 3 pm EDT, runs diagnostic, confirms it was the compressor, charges me $50 and starts to leave. I ask him how long it will take the part to come in.o J.O.A. then tells me LG will order compressor and fix the refrigerator that he can’t do it. [Are you freaking kidding me?] • Called LG support back and talked to a new service rep who told me: o J.O.A. Electronics shouldn’t have charged me $50 as my refrigerator was still under warranty and he should order the part so he can come back and fix it. o She then supplies ME with their contact info and tells ME I need to:  Call them and tell them they have to return my check. [as they shouldn’t have charged me] Confirm that they can order the part and fix the refrigerator. [Isn’t this why she’s getting paid?] • So at this point my husband gets home from work and calls J.O.A: o who refuses to return or destroy our check, causing us to call our bank and issue a stop payment [$30].o who also tells Steve that his job was to do a diagnostic, not order the part or fix the refrigerator just do a diagnostic. [seriously, this is who my service ticket from LG went to? What happened to a certified tech or company…] • Called LG support back [for those counting, this is call three on 5/18], and talk to another service rep who: o Listens to my tale. o Puts me on hold to talk to management; and then gets back on the phone to tell me, she can:  schedule an appointment [**] with Jude an LG certified technician, for 5/26 between 8-12 EDT [because Monday, 5/25 was Memorial Day] NOTE: that’s a week without a refrigerator DURING THE COVID-19 PANDEMIC, OVER THE HOLIDAY WEEKEND AND AFTER DOING A MONTH’S WORTH OF FOOD SHOPPING.o After slightly losing my **, let’s be honest folks, for all of those of you who know me, patience is not my strongest strength, I tell her fine and graciously accept the appointment with Jude the Savior for over a week away. We make due for the next week without a refrigerator [shopping daily/borrowing refrigerator space from friends]. Again, you can’t make this ** up. • So, joyous day, 5/26 arrives: o Jude [the long awaited LG certified tech] calls to tell me he’s running late and will be at our house closer to 1:30/2:00. o In the meantime, our address update from my calls a week earlier take effect and our town is updated. [they had the correct street address but the wrong city]o I immediately get a call from Jude, the LG certified tech and savior, who I have waited a week to come fix my refrigerator, who tells me our town isn’t in his territory so he won’t be coming because it’s too far. He cancels my RNN ticket. [We live 15 minutes from the wrong town in the ticket.] • Pissed off [major understatement], I called LG support, tell the service rep I want to speak to a supervisor, get put through to another minion, tell my story, AGAIN, including the J.O.A. mess, tells me he can get us serviced the next day [you see there’s no way we can get same day service because of COVID-19 and such – really, there’s a pandemic in play, this is news to me], 5/27, new ticket issued [**]. [We wait with baited breath to find out who is going to be coming to fix our refrigerator.] o I get a text telling me a service ticket has been issued and I will be contacted once a service center has confirmed.o J.O.A. ELECTRONICS accepts my ticket is confirmed as our service company. [again, you can’t make this ** up] • We call back LG support, express our frustration and concerns about J.O.A. being assigned the ticket and again tell him the story about J.O.A. an the incident that happened back on May 18th. o While we’re on hold, the service rep calls J.O.A. himself. [props Arnell as it was more than Diane did for us on 5/18]  They assure him they can do the job and they will call us to set up an appt.o We wait. [NO CALL. NO APPT SET UP.]• The morning of 5/27, I literally get woken up by a text from LG that says they are still looking for a provider to come as quickly as possible. I will be notified when an appt is confirmed.• I send an email complaint to the office of the president because he wants to be connected to his customers (5/27), outlining our dilemma and the challenge we’ve had getting service for our refrigerator. [Again, it’s only 16 months old]• 5/27, call LG support (again), to be disconnected (again), but this time Service Representative calls me back. We now have a case ticket (vs a repair ticket [CNN vs an RNN]) which will take 3-5 days to be reviewed before hearing back from LG. [AT WHAT POINT IS LIFE GOOD WITH LG because I’ve missed the GOOD LIFE EXPERIENCE!]• 5/29, receive a standard letter from an executive advisor in response to my letter to the president thanking me for my letter, telling me that my case is in review and let her know if there was any immediate needs that she could help me with…SERIOUSLY, ARE YOU KIDDING ME? IMMEDIATE NEED. HOW ABOUT A REFRIGERATOR THAT WORKS!!!The worst part is we are out hundreds of dollars in food, the returned check fee, a couple of vacation days and I still do not have a working REFRIGERATOR. At this point, I just want my money back so I can buy a refrigerator that works and will work 10 years from now. Again, our compressor didn’t even make it 24 months. So if you’re in need of a refrigerator, do not buy the hype – LIFE IS NOT GOOD WITH LG. Buy a Samsung, GE, Kenmore, or another brand. Life is not Good.

I bought the machine two months ago and noticed my white clothing was coming out gray. I changed the soap and the settings (chose hot and heavily soiled), and it’s the same thing. I opened the machine during the wash cycle, and the water was consistently cold while the water in the sink by the machine is very hot. The technician from the store where I purchased the machine came out and found it working correctly; however, he also agreed that the water would not get hot. I called LG and discovered that the CW in the model number stands for cold water. In other words, this machine is designed to use lukewarm or cold water. That’s strange! I thought hot water was helpful in the washing process. I am now doing battle to exchange this ridiculously designed machine for one that will actually clean my clothing, and I wont give up until I have a replacement. No one in the appliance store understood what CW meant. They thought the W was for white in color. Good grief! By the way, the dryer isnt wonderful either.

My wife complained to me since day one about the washer, but I didn’t listened. But on until I washed clothes I found out what she was talking about. The washer creates air pockets with shirts, bed sheets, and other clothing which cause some clothing not to get wet at all. We were more happy with the front loaders but decided to buy my wife a new set. Big mistake. Sorry but I would not recommend the washer. Youll regret you bought it later. Good luck.

The French Door refrigerator, model #LFX25961, purchased 5 years ago, is a total piece of inferior quality plastic! All the interior shelving and drawers are crumbling in little pieces. I called LG and the replacement parts are no longer available. (No wonder, they fell apart too!) What does a consumer do?

A crack? I have never heard of a drum in a dryer cracking. Once I checked it out, I was surprised to find a 4 inch crack. We had noticed that everytime we did laundry that there was a thumping sound coming from the dryer. I was even more shocked to find that its a common problem with LG dryers. I always thought they made good products. Apparently not, with all these reviews of the same problem.

On Sat. Oct 18, 2014, my brother went into the LG fridge to get something, when he called out to get my attention. I thought it was smoke from oven. All attempt to locate fire in the oven was lean. I opened the kitchen window to air out the smoke. A few minutes later, my son goes to the same fridge in search of something and calls out with a more assured voice, dad I think the smoke is coming from the refrigerator. Upon getting back to the fridge, I opened the fridge part. It was smoke filled. The light was out. Toward the bottom of the fridge, I discovered that the egg carton on top of the cold buckets was on fire. It was still burning. The 18 count egg carton was totally top obliterated, plus a hole ate to the bottom. Bad deal.We recorded the whole experience and took a few pictures. I called LG and spoke to a rep who seemed to be empathetic. LG decided they would have a technician contact me, but non was available for the next two weeks. The rep told us that she would call me the next day after getting to work, at about 08:30, with a possible contact. She didnt. When my wife called them, she got nothing but the run around. Two days later, I spoke with a rep who was not getting to the bottom of the issue. Then I requested to talk to a manager. The manager patched the issue over to the Executive team, who made the decision after seeing the videos and pictures, that the fire was no fault of theirs. LG never sent a technician to look at my LG refrigerator. LG said people call and complain for different reasons. Thats subject to anyones interpretation. The long and short of the story is that cold refrigerators should never burn inside. It should smother out fire, not attract it.

I purchased a new LG Range and LG Microwave in April 2019 -installed in May 2019. In October of 2019 the Magnetron and motor fan failed and needed replaced. This was serviced and covered by LG. Now come November of 2020. The motor fan and magnetron is failing again... Was on phone with LG for over an hour explaining that this should not happen in a microwave AGAIN in the short amount of time that Ive had it. LG will not do ANYTHING since its out of my warranty period.After a very lengthy conversation with a manager- they agreed to cover the Magnetron part only (then to find out by a service company that these are covered for 8 years regardless). No help on service fee or the fan part being paid for either. The quote to get this fixed is higher than the cost of a new microwave. Very disappointed. My very cheap microwave before I bought this one lasted 10 years. What gives LG? Dont make customers beg and plead for help on a failing product. There is NO way this microwave should fail this quickly. I believe I received a defective product from the beginning. So frustrating.

On June 6, 2010 I bought an LG wm2301hr washer from Best Buy. Today we found that this washer had a slow leak in a faulty valve at the top of this unit that must have been leaking for a while. It was just a slow steady drip for a long time until today 3-2-2012. The way we found was that there’s a moldy smell in the closet behind the wash room with lots of black mold growing under the baseboards. Now, we have ruined carpet, ruined clothes, ruined sheetrock and baseboards and a washer that I have to fix myself. I expected a lot more quality for an $1100.00 washer. Best Buy said sorry. LG said sorry out of warranty. Wow, with the water dripping on the motor, I don’t even know if the machine is safe to put back in service. Any help would be great!

We have had our French door refrigerator for 3 years and I have had to replace one inside bin two times, two different bins, one on the left and the one on the right. These drawers are not made strong enough to accommodate someone like me. In a hurry, lots of food and shoving food in the bin.

Purchased LG LDC22720ST/03 refrigerator in October 2010. The icemaker in the freezer has been replaced three times. The product is designed poorly and does not last for 1 year. The appliance repair company says that LG has not made a new icemaker to replace this defective design. The new icemakers are costly and the company needs to correct this defective product. Very unhappy with icemaker!

My family members all use this fridge. I dont have this firdge now, but its the firdge I grew up with and I have really only knew this brand and that makes me not to purchase other brands. I like its separations of different storage areas, my old LG fridge is affordable, small and compact. I like its temp setting system too. And it just overall packs a punch. But the new ones are really expensive and I am not buying any of those.

Our fridge has the freezer on the bottom. It saves my back not to have to bend down to look in the fridge! We also like that it’s small and compact and doesn’t take up much space. The three shelves in the main body of the fridge serve us very well. And the shelves in the door are varying sizes and are all removable for cleaning!

I was so excited to finally get a new refrigerator and just loved it. Unfortunately within months (it is less than a year old) I began to get rust lines on the front of my new french door refrigerator (LG LFC247700ST). It is on 4 of the corner areas of the door where there was no protective film placed on it for shipping. LG web support had no answer except that I could use a stainless steel cleaner on it, which I had been using. Since the front of the fridge does not hold a magnet, I assume it is not real stainless steel so why would there be rust? Very disappointed.

I heard that LG refrigerators were okay, but since buying my own LG I heard the opposite. I’ve been fighting with LG since February the 28th to make my fridge stop making noise. It sounded like it was rattling. It was very loud. Also, the wait times to get through to LG sometimes are ridiculous. But their customer service people are good. They’ve had four different people come out, and the latest one was yesterday. My fridge is temporarily fixed, but yesterday the guy said, “Oh, yeah, the problem is you need a new compressor.” And three other people before him never figured that one out. The guy who came yesterday adjusted the feet on the fridge and said, “If this doesn’t fix it, we’ll put a new compressor.” But so far, it’s okay. I’m gonna give it a couple of weeks.

I purchased a $ 2600 2015 LG French door refrigerator, LFXC24726*S, in November 2014. Now after only 17 months of actual use the whole system failed. Now Im no math major but a product this expensive should not be breaking down so soon. Its been two weeks and the repairman still hasnt received the part to fix the problem. No wonder Home Depot advised me to get the protection plan. In the future I will not be buying anymore LG PRODUCTS. Life is not so good when the consumer purchases a LG APPLIANCE.

Purchased LGs top of the line matching washer and dryer in Oct 2014. Since have had issues the last four months with OE code and repeated rinse cycles. VERY costly as I pay for water! I contacted LG and of course customer service, located in another country, cannot service the washer. They feel an almost four year old washer is well used! REALLY- washers average lifespan is 12 years on newer versions - older washers would go forever - 25 years plus! Very disgusted with LG customer service and more importantly their craftsmanship of poor quality! Pretty appliances, pleasing to the eye but purely JUNK! This company needs to step up to plate and take care of their customers. Buyer beware - one year new LG appliances that break cannot be fixed because LG discontinues the replacement parts!

Purchased the largest 110v LG Window Air Conditioner at Home Depot on January 9th 2013. On May 26th the Unit started freezing up. Contacted LG, it took 16 days to get a technician out to diagnose, then 4 days to wait for a new Condenser. 2 weeks later the unit froze up again. Called LG whom sent out the same Technician the next day and he stated it was low on refrigerant. This is a sealed unit that was ice cold on the day of the first repair, but he stated it was not fully charged, so he charged it. Three weeks later the unit froze again. LG stated they would send the same Technician the next day for a third attempt, and that if it could not be resolved they would then replace the unit. I was told the appointment time would be between 1 p.m. and 6 p.m. but after having left work early my wife waited there all day for nothing. The technician never called or showed. At 6:05 p.m. I called LG who stated not to worry he would be there some time that night. At 8:15 he showed up. I was there for this visit. I am a 30 year GM Technician and hold both ASE, Robin Aire, IMACA and GM A/C certifications. I watched the technician hook a gauge to the unit and the readings with the unit on was 60psi on the low side. They do not use a high side. The needle never waivered, yet the evaporator was frozen as were the lines leading toward the compressor. He claimed that the evaporator must be clogged. I replied it had been professionally cleaned the first time it froze up in May even though it was only 5 months old. He was adamant the unit could not breathe, so we took the unit outside and with a flashlight removed the evaporator and flushed the unit with a hose and found no debris, no mold, no dirt, nothing restricting the cooling fins. The water was clear and went straight through front to back and top to bottom. This stumped and confused the technician who claimed he did not know what was wrong. We reinstalled the unit and turned it back on and watched it start to freeze again the exact same way. I stated that where the freeze point ended had to be the point of an internal restriction debris, etc. and he stated that it must be a free floating internal restriction but had no idea how to fix it. So he wrote a note saying the system was fully charged and cleaned and he found nothing wrong. I was left with an A/C unit that still does not cool and freezes up. I called LG today, they had previously told me that after three repair attempts they would replace the unit. However today, they stated they would send a different technician who could give a different opinion, then they would consider replacing the unit. I was extremely upset and was beside myself with anger. First I was lied to about the time of the appointment, then I was lied to about third time repair attempt and they would replace my unit. Now I am expected to lose more time at work to be there for another repair attempt when they have failed in the last three to make a repair. There must be another way to resolve this short of buying another unit. I have a three year replacement plan with Home Depot but it does not start until after the year is up and that is still 4 months away, and in the heat of Florida I will not last 4 months with out A/C. This is unacceptable and should not be the way a company treats their customers. I will never buy another LG product and will pursue this until I get some type of resolution, I am just not sure what or when that may be.

We exchanged a defective Samsung refrigerator for an LG 8 months ago and paid more for it as well. Right after Christmas found everything defrosted in our freezer and the refrigerator not working as well. Called LG and after waiting forever, told that nobody could come out for at least 4 days for repair. The repair guy shows up today to tell me the compressor is shot (again, after only 8 months) and he does not have one on his truck! He had 2 and used both this morning!! Now with the New Year Holiday one will not be delivered until next week and the repairman hopes he can get out to fix it then. After spending $2,800 I really didnt think Id have to be purchasing a mini refrigerator and loads of ice. Terrible product, worse customer service - save yourself money and DO NOT buy an LG product!

We bought two new LG washing machines, one for our daughter and one for us in 2010. Last year, after 6 years, our daughters LG washing machine broke down. This year, yesterday, our 7 year old LG washing machine broke down - in each case it was the motor - you could hear the defective motor. The motors are specifically labeled on the machines as being guaranteed for 10 years. We went out and bought a Samsung washing machine and dryer the same day as the breakdown, expecting the LG dryer at 7 years was not reliable either. Oh yes. There are only the two of us - retired man and wife - living in the house so the machines are not used that much. If we were a family with small kids, the washing machine doubtless would have broken down much sooner. I wonder if the executives running the LG operation are reading these consumer posts? They should. Word gets around.

I purchased a £1000.00 fridge freezer and have it warranted for 5 years, 2 with LG and 3 years with Curry’s. Fridge and freezer not working after 1 year 9 month. Took 8 days to come out and told me compressor was broke, so new one would take 8 day. After having to take a second day off work nobody turned up or called up to fit the new compressor. Phoned engineer who said I should have been called as compressor was broke so would need to order another. Gave me appointment for further 6 days to wait and I couldn’t get shift off so changed it to the Fri instead of the Wed. Appointment booked in.Few days after engineer should have visited a unnecessary part arrived at our home which would not fix freezer as engineer stated it was a compressor needed. Phone company LG use to fix freezer to find out why this part had arrived. Mentioned my appointment on the fri due and was told there was no such appointment. Even if they come out on fri I have had no fridge or freezer for exactly a month. Terrible customer service and will never buy another LG product ever again.

Bought an LG french door, lasted all about a year, just stopped cooling. 6 repair attempts were made, none worked, so after months of not having a working refrigerator, LG refunded our money. Well I went to Sears, bought a Kenmore. Well it is made by LG, but hoping to Kenmore standards. Now less than 3 years later, this one has also failed. LG may make good TVs and washing machines. But they need to get out of the refrigerator department, complete failures, TWICE!!

LG should be thoroughly ashamed that they have released this piece of junk in the public domain. The washer does not use enough water to wash properly and leaves clothes stinking and gross. The thing vibrates like crazy on spin cycles, it sounds like it is going to rip itself apart half the time. Yes, you can use less detergent and leave the door open, and clean the thing with bleach every week, but your clothes still end up stinking. As punishment, I think the designers of (and those who tested) this travesty of engineering should be forced to use it for a year so they can see what everyone is talking about. I will never buy another LG product because of this or recommend them to anyone. The company deserves to go under for such a horrible transgression.

Awful. This dishwasher has the same problem that I keep seeing from others. Namely that it wont cycle and starts beeping. I clean the filter, rearrange dishes, change the cycle and it doesnt matter. With a very small load it will sometimes fully cycle but with a full load this dishwasher NEVER cycles. This was fairly expensive model and that investment has been flushed away. It was part of a full LG appliance buy and now I have to replace with a different brand. Very disappointing and Ill never buy another LG appliance again of any kind.

My 2 year 10 month old LG 32 cubic foot fridge stopped cooling on Saturday. No codes on the display, the entire fridge just stopped cooling. Had service person out where I purchased it, part covered, labor is not. Then he said it will take about 10 days to get the part. Must be taking a slow boat from Korea? I have come to the conclusion that there is no quality in anything manufactured these days - they are built to break down within a couple of years. The fact you have to buy extended warranties on such high priced appliances is a sad statement about the manufacturing industry!

I was so glad to add a new stylish refrigerator to my kitchen. Counter depth, window that lets you see inside the fridge, an extra door to open for just drinks. AWESOME! I told my friends, they were glad I updated my kitchen. Well none of them want to hear about how much LG is a terrible product. I had a refrigerator delivered and it did not work properly, had a second delivered, and it was malfunctioning, took two days off work to it serviced and it still does not work. The customer service is horrible. They know how say, That is not our protocol. Instead of LG, buy a cooler and ice. Your food will stay fresher.

An affordable set of washer and dryer that looks good and had been flawless for almost 10 years with an average 3 generous loads a week. They are certified energy saver and they perform as such. I can honestly believe that I had my money worth and they are still going strong.

I have a nearly new LG refrigerator which is not working. Stopped cooling in fridge and bottom freezer. After waiting on hold for over 10 minutes the customer service rep who doesnt speak English (I kept having to say excuse me for him to repeat himself) questioned me about the product itself. Refuses to send out a technician for repair (even though its under warranty) and has me reset it and then tells me if it doesnt work in 4-6 hours I need to call back. Nope. If it doesnt work, Ill call in a a repair company to come. In the meantime, all my food in freezer and refrigerator will be ruined. Not a great way to run a company.

This washer is supposed to be top of the line material! I have owned it for less than 2 1/2 years and it has been nothing but trouble for 2 years!!! First, I was told that my water pressure was too low for it. So, I had someone work on my well pump to increase my pressure. Not the cure for my problem! Second, I was told it wasnt level. I had it leveled and checked several times. Still the same issues. Third, I was told that my Gain laundry detergent (which I have used my entire adult life) was the problem. Keep in mind, it has HE on the label. Indicating it is for High Efficiency washers. So, I changed detergents. Still not cured??? I have called LG company trying to do the Smart Diagnosis for it. I was put on hold for over an hour, 2 different times! I have to check on my laundry at least 3 times or more for every load. It will pause and throw error IE, UE, or uE with every load!!! My clothes DO NOT get clean! It takes at least 2 hours to do 1 load! Sometimes, it takes ALL day to do 1 load! I am fed up! I am tossing this hunk of junk out and buying a standard old style washer! I want knobs to turn and an agitator that turns and cleans my clothes!

Purchased an LG front load wash machine July 2013. Unless the wash machine is running the door is left open. We are having terrible mold issues. I can clean the mold off of the rubber seal where it is visible but there is a lot of mold where the seal meets the drum and the rubber does not fold back. I have tried cleaning it with a toothbrush and bleach since my finger barely fits in the space but the smell is still horrible and there is no way to wipe the mold out of the small space. I know the problem isnt detergent because I only use one pod per load and dont use fabric softener. I would definitely not recommend an LG front load washer!!!

I bought an LG oven 18 months ago. During this time the oven has had to be repaired 6 times. The most recent breakdown occurred 3 weeks ago. I feel reluctant to have it repaired again as I feel that there is something fundamentally wrong with this appliance. If it is repaired again now, there is no guarantee it won’t need repairing again in the near future. As the warranty is coming up, I don’t want to take this chance. I have already been greatly inconvenienced. On 6 occasions, I have had to leave work to meet with the repairer to have the oven fixed. Often I have to wait for the part. I estimate that so far I have had to take 15-18 hours from work to deal with this. Also, at the moment I am without a working oven and this has been the case for 3 weeks. The customer service at LG is very poor. I would not recommend LG appliances and I will certainly never buy them again.

When I first got my range it was giving me problems. I contacted LG. They sent out 2 engineers and a repair specialist. It was a loose wire. Now, I have oven switch issues. They cant come fix it. I am very disappointed.

I am complaining about a LG Oven I purchased July 2014. The blue finish inside the oven is peeling off, the customer representative for LG said this was a cosmetic problem and the LG Company does not warranty this problem. This is a problem when the company was baking the enamel to the product and it was not done properly. This is not the consumers responsibility. When I purchased the product I was told that I was warranty on every part of the oven for 5 years because I bought the extended warranty. I am going to be a advocate on telling people NOT to buy LG Products unless they resolve this issue.

This microwave has a 10 year warranty on the inverter. I’ve had this microwave for less than two years and the inverter has stopped working. I contacted LG and was given three LG approved companies to contact for the warranty work. Each company told me the labor cost would be more than the microwave was worth. I contacted LG again and was told there was nothing they could do, and I should buy a new microwave at my own cost. I purchased this microwave because of the advertised warranty. Given that labor costs likely always exceed the purchase price of the microwave, this warranty is designed to be unusable. What a scam.

My door in door refrigerator ice maker makes very little ice since day 1 and stopped working 2 weeks ago and then noticed my food in freezer was thawing out. Had to trash some of it. I called LG since it is only 5 months old. Got the runaround like they did not want to come out. Technician comes out today and says compressor is bad and tells me it will be another 3 or 4 days before he can return to replace part. So I spend $1500 on a fridge and 5 months later they cannot immediately fix it!!! I should be able to claim lemon on this and now I find out LG and Samsung are not good refrigerators to buy.

To make a long story short I brought a LG French door refrigerator back in Nov of 2017. The unit stop working after 6 months it has been repaired 3 times since to this date I want a new unit repairs???

We bought an LG appliance package from Best Buy for our new house in 2015. Two years after, the refrigerator quit cooling and cost $600 to fix. We had no refrigerator for 2 weeks while waiting for repairmen to come out and then to order a part and return to fix it. Repairman told us the part he fixed had failed on many refrigerators - evidently a problem with the part. Four years after purchase, the dishwasher developed a drain problem and had to be fixed twice. This was $400 to fix, plus we had to do without the dishwasher for a total of about a monthI spent at least 30 minutes on the phone to Customer Service and spoke to “Corey” in executive services. He was unsympathetic and not inclined to help me at all. He offered no relief or compensation. He actually told me the new electronic appliances are not made to last. Very frustrating and disappointing. There are only two of us in the house, we are senior citizens, on fixed incomes, and we don’t abuse our appliances. Very frustrating.

Sealed system on 18 month old LG refrigerator (LFXS30766D-01) failed. It was under warranty, but LG has been unable to find anyone in our area to service our refrigerator. It has been over 3 weeks now. They have passed the buck to someone else to try to find someone to service it. Nothing has been done. I have spent hours on the phone trying to find someone to fix it. One LG approved company came to diagnose the issue, charging $100 and stating they were unable to fix the problem and good luck finding someone - no-one around here wants to work on these refrigerators. LG is NOT standing behind their warranty and is not fixing nor reimbursing for their failed product.

If I can reach out to one person to keep them from making the same mistake and buying a $5000.00 kitchen full of LG paperweights. The fridge has gone out twice. The icemaker leaks, the freezer frosts up, handle broken, and freezer door off track.. The split oven doesnt keep temp. Will burn everything if you dont watch it. The dishwasher and microwave is ok so far. If you have a LG linear compressor fridge do not stock it. Never know when it will quit. So disappointing after saving for so long to afford a new kitchen and end up with scrap metal.

In August 2011, I bought an LG top load washer (WT5001CW) at Sears as well as a dryer for a total price of $1,850. Less than one year later, the lid on the washer locked. When the technician opened up the top panel, I noticed that the metal was scorched - like in fire. The entire board had to be replaced. Ive also noticed a foul smell ever since Ive had the washer. Recently, I was notified of a recall due to some balancing problem. I was also sent a sticker advising me not to wash or spin any item known to be waterproof or water resistant, even if the label on the item permits machine washing. I was under the impression this warning would only be in effect until the recall problem was taken care of. Oh no, the technician who came out made sure he told me never to wash things like bathmats or mattress covers that may have rubber/vinyl backing. I asked what am I to do since bathmats for one thing need frequent washing. He told me, Lady, go to the laundromat. Im 75 years old on a fixed income and the money I paid for these appliances was hard to come by. Ive had many different washing machines in my lifetime, but never encountered anything like this. I wish the LG CEOs office was nearby so I could dump this piece of crap in front of his desk. Life is not so good right now.

OMG. What a runaround, On Jan 14 2018 the unit (LG Armoire door in door 2 year old refrigerator) was not cooling. Spoke to a rep in the Philippines. Advised would contact tech and order part. She would follow up with an authorization code, which also never happened. On Jan 18, 2018, called LG Executive Service in Alabama for an authorization code and was advised would be set up with a Sears repair company. Finally on Jan 25, 2018 the repairman came and guess what - no authorization code in the system and I would have a $700 repair for a compressor which needed to be ordered. His manager would not speak to a “customer“. Finally I called executive service at LG in Alabama again and was confirmed that it was never set up correctly. She did set it up today, Jan 25, 2018. The service tech was now able to order the parts and would call me back with a time and date for him to come back to install the parts. So, going on more than 10 days of phone calls and waiting will continue for another unacceptable time. Stay tuned! This story seems to be repeated in all the reviews. Very sad for such a large company with beautiful, expensive appliances.

I bought a new LG refrigerator a few years ago and it has stopped working. Ive called LG and cant get a call back. I paid a local repairman 100 dollars to tell me he couldnt make it work. We are going to buy another refrigerator this weekend. I spent 3200 dollars on a piece of junk.

We purchased a French door LG refrigerator in Mar 2016. It was delivered and installed in Aug 2016. On Jun 15, 2018 the compressor went out. After an hour on the phone with LG customer service and contacting 12 different LG authorized repair people, none offered Saturday service. We finally found a local guy, willing to work on an LG refrigerator (MANY appliance repair people state on the home page of their website that they DO NOT SERVICE LG REFRIGERATORS or their outgoing VM gives this information). Within seconds of having the freezer torn apart, he confirmed that the compressor was out. We then spent the next two weeks, while on vacation, speaking with LG customer service and the repair person to TRY to get action towards a compressor replacement part before we got home. We arrived home to no compressor part and after ANOTHER call to LG customer service, found out that our claim had inexplicably been closed! WTH? I then barfed all over the LG USA Electronics Facebook page when the social media rep was able to get more information than 7 calls over two weeks with LG customer service had yielded. LG offered to pay for the part and the labor. Problem is NO LOCAL REPAIR PEOPLE ARE WILLING TO WORK WITH LG because they PAY SO LITTLE and this job will apparently take ALL DAY. So LG recommends this repair person who is an HOUR AWAY. It has now been two more weeks (yes, a whole month without a refrigerator or freezer in the heat of California summer) and STILL NO CALL that our repair is imminent. So today we call LG Customer Service again to find out the parts were delivered to the authorized LG repair person on Friday, July 13th and it is our responsibility to work it out with the repair person. To say that I am FURIOUS is an understatement. I want LG refrigerators BANNED from sale in California because of faulty manufacturing and beyond horrific customer service. LG is committing fraud. We did our research before buying this refrigerator. LG refrigerators received favorable reviews. BUT NOT SINCE WE BOUGHT OURS. LG apparently made a good product when the manufacturing was in S Korea or Mexico. Since moving their manufacturing to China, however, we are in the MAJORITY of people complaining about the shoddy piece of junk LG refrigerators now are. I want our refrigerator repaired so I can get rid of it and purchase a quality KitchenAid or Whirlpool refrigerator. WILL NEVER BUY ANYTHING LG AGAIN AFTER THIS EXPERIENCE!!!

We purchased a top of the line LG refrigerator Model #LFX28978ST from Home Depot on July 4th, 2012. On December 23, 2012, it quit working. It is now January 21, 2013 and I am still without a refrigerator! I called the LG Hotline on December 23rd and was told that they could have their certified repairman out on the 28th of December. He came out and told me we needed a new compressor; he didnt carry this part on his truck so it would have to be ordered. The compressor would take a week to get here. On 1/3/2013, he returned with the compressor, installed it, added Freon to the refrigerator and stayed until he felt the unit started to cool. He told us to wait 24-48 hours. Being a little gun shy about losing all of my food the first time (I had the refrigerator stocked for the holidays), I waited a little longer to go out, purchase more food and sure enough on 1/7/13, the refrigerator stopped cooling again. I called LG and was told that the repairman that had been out before was off for two weeks, and that I needed to call a different authorized repair shop. I did and was told by the person at that repair shop that they did not work on compressors and would not come out. I called LG back again, spoke with a different person and was told that our original repair person could be out on 1/10/2013. He came back out and after trying different things, we were told that the refrigerator could not be fixed and that it would have to be replaced. He gave us a fax number to fax everything to LG, which I did the next morning. I received a call from the repair center the next day and was told by Barbara from LG Repair Center that I would need to email the paperwork to her. I told her that I had faxed everything the day before. She told me that was just a general fax number and to email everything to her at an email address that she would email to me. I tried a few times to email the paperwork to her only to get error messages; the email would not go through. I called Barbara back and she gave me her fax number, so I once again faxed all of the paperwork to her. I received a call from Barbara the next day to tell me that they would have to get a replacement refrigerator from their LG warehouse, and that it would take 7-10 business days before someone would contact me to set up a delivery date. I asked her where their warehouse was located, and she told me TX; I told her that I lived in TX! I asked why so long, and she told me that they have to tell everyone that it will be 7-10 business days for someone to contact me to set up delivery. I have been a month without a refrigerator. I have spent more money on eating out and buying ice this one month than what I spend in a year’s time. Not only does LG not care, they dont care!I will never buy another LG for as long as I live. I wish that I would have seen this blog before I bought this piece of crap. I will tell all of my friends and family about this. I am hoping that they tell all of their friends and family. Also, be aware that LG is making refrigerators for Kenmore - this is from the mouth of the LG repairman!

I ignored the reviews that said the front load washer leaks. LG will not cover the leaking door in the WARRANTY. It’s a handsome machine, looks great, washes well - but have a rag, sponge, or mop handy because the DOOR LEAKS. MY WASHER IS 6 months old. We have done around 8 loads of wash. We are a couple with no children yet, so we dry clean most of our clothing and have little to wash.The first time it leaked I thought it was a fluke. The second time I ignored it. This machine is pricey and for the money, you should get a PERFECT MACHINE! I am warning people to read reviews then ask a few sales people if the door leaks and they will tell you, YES IT LEAKS. IF THEY SAY IT DOESNT, GET IT IN WRITING! Until LG deals with this problem, they shouldnt be allowed to sell this washer. The puddle gets bigger with each load. I wonder when the floor will be covered with water. We clean the door, the rubber gasket and dont pack clothes into it. Our other front load washer by a different manufacturer does not leak and we have had that pair at our summer house for eight years with no problems. Dont waste $1000 Dollars on a machine that leaks because Home Depot and LG will not help you. LIFE’S GOOD WHEN YOU PAY FOR SOMETHING AND IT WORKS!

I just bought my Double Electric Convection Oven range in late December 2021. The flat-top keeps on getting damaged after I use it. I had it replaced once and when it happened with the second top, I called LG and they said all they can do is replace the flat top again. I have had a flat top for many years and know what to do as far as pans, and not sliding the cookware, etc. The customer service representative kept on stating it was my fault and it was scratched. It wasnt scratched because I didnt do anything wrong with the pans. They told me at customer service all they could do was replace it again. I think that there is a defect with the flat tops because my old flat top didnt do what these flat tops are doing. I am upset with the product because I thought I finally got a convection oven that would cook right and it doesnt.

Please do not purchase this dryer (LG Washer Direct Drive). The washer does not clean clothes very well, the belt that is inside the door is covered with mildew/mold that cant be cleaned even with Clorox. I cant wait to buy another washer.

I was first attracted to this microwave in the store because it's very nice looking, brushed silver and black. Also the size is perfect for my mid-size kitchen. Not too big or small. Turns out this is a very reliable nice microwave. It has good power. Cooks everything perfect. Best one I have owned.

The control panel quit while my laundry was running. I called a repair service and they couldnt get the clothes out. My clothes have been stuck in there for 8 days and its still got 5 or 6 more days waiting on part and repair appointment! Called LG and they said warranty did not cover the control panel. So I have paid after original purchase, service call, part and the cost of putting new part and loss of the clothes in it over $1,500.00! I also had a tv that lasted only 3 weeks! Last time I purchase LG and I wont purchase LG-made Kenmore products either (Sorry Sears).

Oven heats unevenly. Have to rotate food during cooking to ensure even browning. Discovered today that “easy clean” is not the same as self-clean. The easy clean feature is absolutely worthless, like trying to clean grease with lukewarm water. There is no self-clean option on this oven. I definitely should have done my research before purchasing!!! Biggest regret of my kitchen remodel.

I am quite disappointed that my french door fridge stopped working with having it less than 4 years. The repairman knew exactly what the problem was when he saw the make/model. He said he has repaired oodles of them. Even though the parts are covered for 10 years the cost for labor is $550. I read online that there was a class action suit but the one I was looking at was dropped. If anyone else knows of a current one I could join please let me know. I dont know that I would feel comfortable every purchasing another LG product.

Our LG range model LRE307578B/01 stopped heating in early December 2013. Called extended warranty company for repair service. Nite Owl Appliance Repairs, Inc. responded and evaluated our range on December 17 saying a relay and heating element were needed. On December 18 the appliance repair company said one of the parts had to be ordered because the LG warehouse did not have the part. Over 2 1/2 months have past and still no parts. Have contacted LG, the repair company and purchasing company (Home Depot) for help to be told parts are on order. Appliances break, I can handle that situation, but waiting for over 2 1/2 months for parts seems beyond reason. I truly believe our range is a lemon and should be replaced. Thank you.

I purchased a $1350.00 LG refrigerator. 3 years later it broke. The repairman came to fix it, told us it needed a part and he would order it for overnight shipping. Well, he lied. It has been five days now and he just told me it would be another few days before the part comes in. They blamed it on FedEx. I have lost hundreds of dollars of food, but does LG care? NO. At one point the repairman hung up on me. NEVER NEVER buy any LG product. Their service departments is rude and unreliable. Very upset and disappointed with everything about this company. You have been warned!!!

I want everyone to know how LG handles their two year warranties. My unit was in use for 9 months before dying. Oh and this is not the first problem I have had with other LG products. So, HERE is the email they sent me today after spending a tremendous amount of time on the phone with them already. Anyone that knows me knows that I DONT have time.We are sorry to learn that you recently experienced a service problem with your LG Product. In an effort to demonstrate our concern, we are offering you reimbursement equal to the original purchase price as shown on your sales receipt. This reimbursement certificate is valid for ninety (90) days from the above date. In order to receive your reimbursement, please carefully follow the below instructions. 1. Purchase a new LG Microwave product from an authorized retailer within the next ninety (90) days. 2. Remove all of the manufacturers model/serial number label(s) from the back of the old unit, tear/cut in half, and affix each half separately to this letter below. 3. Please upload a copy of this signed letter along with torn labels to the link provided.Once we have received your letter with the copy of the new units receipt and attached label(s), we will validate/process your claim and issue a check. Please allow a processing time of 2-4 weeks from our receipt of the above items. LG is committed to exceeding the expectations of our customers and once again we apologize for any inconvenience you have experienced while your LG product was out of service. By signing this letter and including a scanned copy of the manufacturers model/serial number label(s), you confirm that you are the authorized owner/user of this product. You also acknowledge that upon receiving your reimbursement you will properly dispose of the old unit compliant with local law and EPA regulations. Further, you agree to save and indemnify LG of and from any and all expense arising from the use and improper disposal of the old unit.So, everyone needs to know that THEY WILL GO THROUGH THIS IF THEY BUY AN LG PRODUCT. THEY ARE ACTUALLY TRYING TO FORCE ME TO GO BUY ANOTHER LG BEFORE REFUNDING and if I did do that, which I wont (!!!) I am absolutely sure they will find some error and say they never received it and that will be the end of that. BUYER BEWARE.

This product looks great and operates efficiently and quietly. The LED lighting provides more than enough to see and find anything in the refrigerator. Changes the water filter and the air filter after being notified by the read outs on the door. Cleaned the coils in back as suggested by the brochure. If any other items that I need to do, let me know. Thanks, GM **.

Third year of LG front loader and something failed and punched a whole in the thin cheap plastic outer tub. Costs for repair is 3/4 the cost of a new washer due to it being so intensive. Front door has leaked since day one. I contacted LG about it and was pretty much told, you are on your own.

Ive had two 30+ cubic ft LG french door refrigerators in the last 1.5 years. Both completely failed within 6 months. The first had 5 to 6 weekend repairs before it was replaced. No food reimbursement for loss of over 500 in food. The second had 3 sealed component fail in the first year as well. Sears finally refunded my money and I went with Whirlpool. 6 of 7 LG Customer service representatives were rude and completely lacked empathy. I wrote corporate a 3 page letter and they never responded. Life is NOT good with LG! I will never buy any LG product going forward because I got such a bad taste of their customer service. I wouldnt even consider a Kenmore Elite, which I really wanted.

Updated on 08/12/2019: I posted a review of LG refrigerator here a while ago. I described how shortly after the warranty ended, it needed a circuit board replaced and every shelf cracked. LG responded to me claiming this was unusual and they wanted to take care of it. They asked me for more and more information, model, serial number, date of purchase, photos, etc. This went on for several weeks. Finally they responded that the warranty was over and they owed me nothing. But they already knew this since my review already mentioned that. So the only reason they responded must be to give others the impression that they stood behind the products when they actually didnt. It was rubbing salt into a wound. I thought readers should know. And LG, dont bother responding. I wont fall for it again.Original Review: I think all refrigerators today are junk and this one is no exception. Shortly after the warranty expired, it needed over $200 in repairs (circuit board). It has a top freezer and bottom fridge. When you put your hand over the space between them, you feel the cold air escaping. Most of the poorly constructed shelves have cracked but I have been told this is standard on any brand of fridge. The shelves cost almost as much as a new fridge.

I dont understand why LG would think we are so stupid that we would leave the refrigerator door opened! It beeps and keeps beeping when I am trying to clean it or look for something. This doesnt make any sense to me, and I find it very annoying that LG would think consumers are this stupid.

We have a two year old LG fridge, model number LFX33975ST that stopped cooling completely three weeks ago. We contacted LG customer service and they gave us three companies that were LG certified repair centers. We made an appointment (had a horrible time with them) and after three weeks they told us the fridge needed to be replaced and they would work with LG warranties to get that done. LG warranties will not work with them and have forced us to use another service tech. We have the live chats from LG customer service proving set appointment times. Of which nobody showed. We have proof from the service company LG told us to use that our two year old fridge should be replaced and LG wont work with the service company they told us to use. LG says they will not replace our fridge, only the parts even though their service tech said the fridge should be replaced and that the seal system should not go bad in a 2-year old refrigerator. They also said that if LG says they will fix it to let them know this is the type of warranty problem that will go bad every year and we will have to replace the seal system every year. LG still refuses to replace - the manager at LG customer service told us they will never replace only repair. HORRIBLE!

LG said the refrigerator I brought from Home Depot was refurbished so they would not cover the warranty. When I asked then for a statement from the repairman so that I could question Home Depot, LG refused to give any info about what the repairman said. Home depot insist that the refrigerator was new. LG will not be responsible for their product. I paid $1400 dollars for this refrigerator and now the compressor is broken. LG has a warranty for seven years on the compressor and they dont want to fix it and referred me to a company that wants $700 for the repairs that LG suppose to cover. If LG demeans this product refurbished they should give me a statement from the repairman, So that Home Depot could be responsible for selling me a product as a new one but it wasnt new. I think that Home Depot and LG are conspiring a fraud. That is why each company isnt saying anything or doing anything.

I was all happy about LG new technology on the double oven range and the easy clean. This is a fraud. This does not work. This top oven gets cleaned manually. Very hard for people with short arms. LG Im very disappointed.