I love the LG Refrigerator but the filter in the ice maker is not efficient and wont filter right. A guy that works for my son bought one that was almost identical to ours, and they were talking one day and he was having the same problem. Everything was taken out from that ice maker and replaced but still, nothing. We kept doing little tests here and there with the ice and it was the water filter that you put inside the door. I noticed that when the rep came out and put it in that it was very small. We had to pay 200 and some dollars for an ice maker and the ice has not been used for the first three months that we’ve had the refrigerator. Dean asked for 10 filters and the lady he talked to said no but she said that she would send five of them. She typed in the wrong numbers and sent the whole assembly where you put the filter in. There was nothing wrong with where the filter fits in and we saved that. We were gonna try to send it back if she’ll send us 5 or 10 filters. That would get us by. Its kinda unfair for us to have to spend that on a filter, replace the filters in that one every year, and then have to do the inside ones too that dont even work. He wrote her back and she has not even responded to us. Im kind of dissatisfied because its costing us a lot of money to keep it. Weve had the brand new refrigerator and had to go buy ice to put in the bottom of it because we couldnt even use our ice maker.

I apologize for the wordiness of this, but our situation has been going on for a long time. If I pay $800.00 for a product, and that product fails, I expect a refund. With LG, it doesnt work this way, apparently. I am so sorry I ever bought an LG dryer. I have a dryer at a rental that is over 23 years old. Not a problem; works like a charm. All I want now is a simple dryer with two buttons: on and off. No songs, no flashing lights. We purchased our LG dryer (washer and fridge too!) in June 2014. All three were delivered July 14, 2014. On November 21, 2014, the dryer stopped working. By that I mean that when you pressed the button to run a cycle, it sat there blinking at you and the drum did not turn. Hence begins the ongoing nightmare of 1) trying to speak with an actual customer service rep and 2) scheduling a service tech to come and fix it.On November 28th, an LG authorized tech came out. He couldnt fix the dryer and needed to order a part. Being a Friday, the part was not ordered until December 1st. December 17th, almost a full month since our dryer stopped working, the tech came out to fix the dryer. After spending two hours, he turned it on and it gave us the same symptoms. The tech then remarks, Hm. Looks like the installation did not account for propane. You need a propane conversion. Really? They tell us now? Why not during the initial installation? Why not the first time the tech came out? And this has to be at our expense of course. We are now heading into the holiday season. Family coming to visit. No dryer. We have by now spent gas money, our time, extra planning on when we can drive a load of wet clothes eight miles into town, and scrounged around for cash for the dryer loads.We paid the LG authorized tech over $200 to convert to propane. He did that conversion January 13, 2015. Two weeks later, on January 27th, the dryer failed again with the same symptoms as November 21st. My husband and I by now have spent hundreds of hours on the phone with LG and with Home Depot. It was around this time that we decided we wanted a refund. On one occasion, I asked for a manager (I was getting tired of repeating my story), and twice got cut off. This in one day. I called the tech company myself to schedule a repair. They know who we are by now and I asked them to please escalate! February 2, 2015: The tech comes out and cant fix it. It needs yet another part! We are furious and frustrated and tired of having to reschedule our lives around laundry trips. If Home Depot cannot sell a product for which the manufacturer stands by, then why do they sell it? February 4th. The Home Depot person I have been speaking with finally got me a phone number and a real person at LG. (My notes have at least six different phone numbers.) The LG rep told me she would be sending me an email to which I could upload my service call receipts, and my proof of purchase (they dont have this?). Again, I am spending my time running around for something I paid for. (Had to print it, shrink it, scan it, and make sure it did not exceed the MB limit imposed on me. Of course it did the first time I tried.) This makes no sense. This is not customer service.The woman whose name and number at LG I now covet, said I would receive a confirmation email in 24 hours. I did not. She also said I would receive a decision on my request for a refund in 72 hours. I did not. February 10: I finally gave in and called her back (like I said, hundreds of hours lost on the phone, waiting on hold, pressing buttons, getting disconnected), and my request for a refund was rejected. I have to have one more tech visit (which is currently scheduled for February 16), and then resubmit everything all over again. This is a nightmare!

We purchased an LG microwave from Home Depot less than two years ago Model LMV1683SW/SB/ST. It stopped working. Everything worked on it, but would not cook anything. I called customer service, they said they would take care of the problem for $165.00 with no other options. No way. I called Home Depot and they said they might do something for us tomorrow. Will see. No more LG anything.

We purchased a new LG French Door refrigerator on 02/09/2017 from RC Willy in Rocklin, California. Since that time, we have had a new compressor replaced twice and are now waiting for another service call. During our last compressor replacement on 02/03/2020, the service technician asked us why are you having this replaced since its just going to break again? He said this is a continuing problem and will never be reliable/fixed. Well, its happened again and we are now waiting for another service appointment. Interesting, though, that when my husband mentioned to the LG service representative what our last service technician had said, we now have a different company coming and we live in a smaller community.When we called the LG phone number at 800/243-000, they stressed the Covid-19 situation and keeping their employees safe. What about their customers who are staying home with now rotted food? Because of the three failed compressors, we have lost a large amount of food equalling $$$$. When we asked about LG replacing our unit with a new unit that will keep our food cold, we were told that they can only send out a service technician and have it repaired (again and again and again). Run, dont walk, away from LG REFRIGERATORS!!!

LG company did not honor any recall for the control panel that was suppose to be under a recall because it was two years old. The LG representatives worked very hard to guarantee that I would not be getting any help either by getting them to repair the oven, send me the part, or provide me with technical support. There are not many parts that can go wrong but expensive if you guess wrong. The recall item was the control panel (board) but there are two in question. One for $60.00 the other for $170.00.

Purchased and LG LFXS32726S a year and a half ago. 6 months after the warranty expiration (of course) it breaks down. Refrigerator stopped cooling but the freezer still works. If I paid for an extended service plan, ($500 or so per year) I could have a tech come out the next day. I called a local repair company who came out and said that the compressor had a small leak and that I should call LG since the part would still be under warranty. I contacted LG who then scheduled an appointment for 4 days later even though with a service plan I could of gotten service the next day. Service tech texted he was on his way, my daughter was home and did not hear him knocking. He never texted me to state he was outside. Just left. I texted him numerous times to see what his progress of arrival was and no response, I called various times and left messages and no response.I contacted LG customer service who said my ticket was still open (at 10:00 am, tech we found out had come over at 8:34 in the morning). Waited longer and then was told at noon that the call was cancelled because he could not reach me. Funny his first text came in just fine to let me know he was on his way and when I had not heard from him and contacted him numerous times there were only crickets to be heard. Called LG customer service and was given the runaround. First I was given a number to follow up with that was supposed to be where the LG tech was being dispatched from. Called the company, this was a one man show with no employees who did not have a work order sent to him for our repair. Waste of time and aggravation there.Then with 20+ minute wait times on additional calls to customer service to just be told, call this company and see if they can help, we have no appointments available this week to reschedule you and when I asked for a supervisor... 40 minutes later I finally got one. My daughter in the mean time Contacted LG on Twitter and was given phone numbers of repair companies to call. Great customer service right? Here we are a week later with no diagnosis still and now as I am reading many more people are having the same problems. Finally got the repairman to contact me after speaking to the supervisor which was promising and he apologized and stated it must of been a problem with his phone and that he would be there first thing before 8:00 am the next morning. I personally waited for him and called him when he was late. He returned the call after 9:00 am to state he had family problems but was on his way.He then shows up just to tell me that the fan was frozen and we needed to disconnect the refrigerator and let it defrost. Hmmm when I checked online someone had the same errors and mentioned that it was a refrigerator fan that needed to be replaced so I spoke to my husband and daughter who had by then made a secondary appointment with another LG tech because we were not sure this one was going to show up after yesterdays fiasco. Lo and behold we got a third opinion, they agree with our diagnosis and changed the fan and now it is working again.One week and $429.63 out of pocket later so far (btw found fan only cost $80.00 online but we did not know how to install) hopefully this fan will last another year and a half so we can get money to buy a new NON LG refrigerator to replace this one! NEVER again will we purchase an LG product. I really thought I was getting quality and value for my money and now we have learned to do even more research before buying pricey appliances like this in our future.

I have contacted LG on many occasions. At least 10 times. I have called them, and emailed them. My washing machine blew apart after 6 years into a 10 year warranty. I simply receive messages “someone will get back to you “. They never have.

I have an LG French Door Refrigerator LFC25760SB with bottom drawer freezer. Today we discovered that the 2 light bulbs have been staying on even though the doors are closed and the plastic enclosure was extremely hot - both light bulbs blew out at the same time. Now I have read all about this and find out this has been going on in these refrigerators for years and a class action suit was filed and has been settled and closed. Yet we have never had a recall notice or a notice of the lawsuit even though I registered our purchase with LG - so we have no recourse and are stuck with a $1,700 refrigerator with no light inside - not to mention we had to have new tracks put in the freezer door in the first month we owned it and the door still doesnt go in and out smoothly. I would never buy an LG product again - they are complete junk!! And companies will do nothing for you!!

We bought all new higher end LG appliances. Dishwasher, range, refrigerator, and microwave. Fridge had a catastrophic failure at just over one year, luckily we bought the extended warranty. Then the ice maker died at about year 4. The micro broke in the first year (under warranty) and again at about year 3, (I was able to fix). The dishwashers rack rusted out at about year 2, again warranty and then the dishwasher just died at year 5 and may be too expensive to repair. The range has been problem free. The entire line of appliances appears to be inferior with regular breakdowns. Now that we are out of warranty we will replacing with different brands as things continue to die. All in all we are very dissatisfied and will never buy LG again.

We bought LG refrigerator last week, but when we diffuse the ice, all water will come in the tray and from the tray water, ice comes out. We complained so many times but we were not able to get good help. A service man came but after he left the same things happened. Please do help us, otherwise, change the refrigerator. We thought LG products are very good but now were not sure, after buying this refrigerator.Please help us, as soon as possible. Regards, Vijay ****

I have been using LG brands for years and a very well known brand. Always changing the needs for the consumer, and all about making great and outstanding products. The refrigerator we purchased was a side by side, and I like how it was stainless and easy to clean. Also had the water and ice dispenser. Also kept everything cold and or frozen very well. Made veggies last a little longer in the crispers. The only thing I didnt like was there was not enough room in the side by side for the freezer section and the refrigerator got overcrowded at times. Especially shopping for kids during the summers.

Purchased an LG side-by-side refrigerator with door-in-door option (M/N LSXS26366D, S/N 709MRFP09283). The first problem is that the software function occasionally (about every nine months or so) turns off the compressor with no alarming what-so-ever. You have to watch for water on the floor and freezer items starting to thaw. You have to remove power for 15 seconds and then turn it back on to get the system operating again. Nothing in the manual about it. I had to find that out looking at on-line complaints. The final problem is the compressor died 2 years and 10 months into operation (purchased Oct 2017, now Aug 2020). No alarm for that either. Looked the same as the controller failure, but this time resetting several times didnt work. Tragically, you cannot get the door-in-door option anywhere else. Maybe with some luck I can find a repair person that can remove the LG installed Linear Compressor with something more reliable. If the controller is what died (rest of the unit works, just no cold air), then I purchased a very expensive dump decoration.

Purchased a front load washer model WM2455HG and dryer set with stacking bracket 6 years ago. Washer makes a terrible grinding noise and stops spinning, rocks, and starts grinding etc, etc. Have tried to get a repair person to look at it. When I tell them its a LG they laugh and suggests I just purchase a new washer. I have the dryer that stacks on the washer, now Im being told that theres no LG washer that is compatible with dryer stacking bracket, that Ill have to buy a new washer and dryer. Called LG, they dont have a clue. Was told to buy washer, if it dont work, to return it.

I bought an LG dishwasher, microwave, refrigerator, clothes washer and dryer for my new home eight years ago. As of today I had to replace the refrigerator, the microwave and I am now on my third dishwasher and now my washing machine died. Service is horrible!!! Response to issues horrible, product reliability is non-existent. I wish there was a way to bring LG to the table to respond to bad product issue. I recommend no one buy their products!

Four and a half years ago, we purchased a new fridge from American Appliance in Madison, WI. We looked at several models and were debating between a GE Profile and a similar LG model. We were concerned about the reliability of the LG brand and asked the salesman; he said he hadnt heard of any problems and that they were reliable. We decided to go with the LG. We started having problems last year and the main circuit board went out, which was about $500 to fix.I asked several friends if they have had trouble with any LG appliances and I was shocked at how many people I know who have had trouble with the reliability of LG. I wish Id followed my instincts and avoided the LG brand. Our fridge is now incessantly beeping, even when the door is not open. Today, it started grumbling very loudly. Im afraid Im in for another giant repair bill. I really wish wed bought the GE Profile fridge.

I selected an LG based on 1) the general rating of various sites and 2) my sons personal experience using the product. It is spectacular; laundry has never been so clean, have not, after several years, noticed any deterioration of clothing as a result of the washing experience.

It appears we are far from alone in this mess. Our refrigerator is not even three years old yet and the ice maker has ceased to work. Called twice — two different sets of instruments. Not enough words.

I have to re-adjust the load twice per load, minimum. Right now, have waited 4 hours for a load. Ive tried all jeans, all sheets, a mix etc. God forbid if you add a pair of jeans or a sweatshirt to lightweight clothes. Trouble finding repairmen as they want no part of LG. Going back to dumb washer. Thought it was me until I found this site. Stay away.

Has been a good product overall. Some of the plastic parts have broken - cheaply made - but otherwise reliable. Has held up well over the last several years but at around 10 years starting to show some wear on the drum suspension from what I can tell. Guess most washers are only made to last at most 10 years. Then when a repairman came to see why it was shaking more than usual would probably be more prudent to buy a new washer than have the old one fixed.

This french door fridge (split doors, one fridge drawer and one freezer drawer) was bought in 2015. It has moderate space (the freezer section is a little small). It had to have the compressor and evaporator replaced in December 2018 right before Christmas. Cost of repair was cover by LG. Cost to replace all the food for Christmas that was ruined was covered by me. After that we put a small cheap (freezer on top) fridge in the basement and keep about half our food in it because we were told that this was a known issue and we could not be guaranteed how long before it would need to be fixed again. Its now October of 2019 (10 months later) and the fridge is once again not cooling. A tech is coming to look at it and we didnt lose as much food this time but no one should need two fridges to keep one fridge worth of food cold. I would strongly recommend avoiding LG or any fridge using a linear/inverter compressor. Other brands fridges with lessor warranties may cost less but are often still manufactured by LG with the same technology (which seems to be flawed or poorly manufactured). Our previous fridge was an old and ugly Kenmore but it had kept food cold for 20+ years with nothing but an annual cleaning of the coils.

I bought french door stainless steel black french door LG fridge. Bought March 2016. Dies march 2020: Compressor, evaporator and dryer. I had bought extended warranty for 3 years. Did not apply. LG tech wanted 1800$ for parts and fixing. Needless to say I bought a new one for same price. Lg was purchased for almost 4000$. Will never buy LG again!

First Id like to say that I am not a person often motivated to write reviews. I dont rush to review items that just meet my expectations. Youll only find a review from me if something is extremely worthwhile or, as in this case, seriously flawed. We purchased our brand new LG top-loading washing machine from Lowes in December 2013 for almost $700. For the first four months I was in love with it. Then I inadvertently pushed the stop button instead of the pause button when the load I was washing became unbalanced. Since the load had reached the Rinse stage, I thought Id just select the special option for Rinse/Spin. From that moment until just last week, Ive had nothing but trouble from it, related to being out of balance. After stopping it and restarting, the machine filled several times with water that almost overflowed the tub. I had to keep pausing and stopping it to keep it from continuing to fill. From then on, every load I washed had to be redistributed at least twice, most of them four, five, or six times.The straw that broke the camels back came when it took me all day to get one load close to being done. Before the final jingle, I would have to go to work and couldnt finish the load. The next morning I would come in to find the load soured and smelly, so I would start it all over. This went on for 14 days. Finally, Id had enough and called LGs customer service line. The CSR I talked to was condescending and snippy with me. I described the problem, only to be told that, either the installer didnt level the machine properly or SOMEONE (I wonder who she could be talking about?) had done something to the machine to cause it to be unbalanced. After I told her I wasnt stupid and actually did know she was referring to me, in a very rude manner she told me my issues were an installation problem and not covered under warranty. Then, she simply hung up on me. Since LG wouldnt help, I called the number for our extended warranty plan. Thank goodness we have that. The CSR there informed me that, if LG says it is an installation issue, then we wont cover it either. Maybe you should have Lowes come out and level it. My next call was to Lowes, still trusting that it might be, in fact, an installation issue. The original installer showed up in short order, level in hand, to prove that, not only is the machine leveled properly, our floor was absolutely level as well. He suggested that I go to the store and speak to the manager, which I did. Actually, I ended up speaking to an assistant manager, who with a sincere straight face, called the salesman up to the service counter and asked him to call the extended warranty plan for me. The salesman, who was the same man that sold us this machine, repeated what hed said to us when we bought the machine. This is the top rated washing machine in the country. We havent had any complaints at all about them. He did, however, call the warranty plan folks, who now were willing to arrange a service call.Now, out of all of the people we talked to during a two-week period, at no point through all of this did anyone mention that there was a RECALL on this machines controller board due to problems with... Can you guess...the machine continually being out of balance. Of all the negative reviews I had read during these two weeks, I only saw one where the controller board was mentioned. Apparently, no one at any point along the way wants the consumer to know that the machine has a KNOWN, WIDESPREAD, DOCUMENTED PROBLEM THAT RESULTED IN A RECALL. We only found out about the RECALL, because the service company, not wanting to waste their time on two service trips, called ahead to ask what issues we were having with the machine. As soon as my husband described our problems to them, their CSR told him about the RECALL. Said they would have to order the controller board and rescheduled the service call to a date after the part would be in. Their technician came to the service call with the controller board in hand, which apparently was already loaded with updated software. Since having this board installed, I have used my machine heavily all day for the past four days. The only out of balance error Ive seen was for a true out of balance condition where all my small load of clothes had ended up on one side of the tub. As long as this washer continues to operate the way it is now, Im happy to own it. To LG, Lowes, Lowes Extended Warranty and any other company who sells this product without letting their customers know about this issue and the RECALL, I can only say SHAME ON YOU! BE HONEST WITH YOUR CUSTOMERS!! After being treated so dishonestly and shamefully by LG, I will never buy another LG product of any kind, even if I am told it is the top rated product in the country. LG obviously has no intention of standing behind their products when there is something wrong with them. Im also shocked and seriously disappointed with Lowes in whom Ive had so much trust over past years. Apparently their policy is one of loyalty to their manufacturers rather than their customers. Heres a clue, Lowes. Without customers you dont need manufacturers. Im afraid I wont be shopping at Lowes for anything any more. And all of these bad feelings and sentiments could have been avoided simply by being honest with me about the issue and upfront about the RECALL. To all of you consumers who have one of these washers with similar problems, call as soon as possible to wherever you bought it and tell them that you know about the RECALL. Tell them you want it fixed or you want them to come and pick it up. Exchange it for a machine from a company who will stand behind their product to keep it working and their customers happy. Most of all, lets all quit buying products made by companies who dont keep the promises they make to us. If no one buys their products, theyll either have to change their business practices or go under. As for LGs flawed washing machine, it is my intent with this review to alert anyone who owns one about the RECALL. Remember: RECALL RECALL RECALL RECALL RECALL RECALL RECALL. Take advantage of the RECALL!

I have a 3-year old LG gas stove. Today, out of the blue, the burners start clicking and all 5 have the sparks going on. When I turned all of them on, they ignited without a problem, but the burners kept clicking. So, I checked the caps and when I touched the back one, I received a really good shock. I then unplugged it. I didnt know you could get shocked from a gas stove. Is this a fire hazard? Are there any recalls? Something is really wrong.

LG true balance washers are a joke. We spent a ton of money on this unit and it rarely finishes a cycle. It has a large capacity but you can only wash a few items at a time if you expect a cycle to finish without getting the UE message. Had them out many times and all they can say is we should sort our loads. Worst purchase ever and we will never buy LG again.

I bought an LG microwave model # LMS1271SS less than 2 years ago. The Magnetron crabbed out and now I’m planning to buy a Panasonic. Just ** LG products! Never buy another LG product again!

After 20 months my LG fridge with an inverter linear compressor failed. LG customer service is terrible, as I have to wait 7 days for a tech to look at the fridge to determine the failure.... it’s the compressor... No cooling in both freezer and fridge compartments, all fans are running. I’m one of many unsatisfied customers! Had I known the reliability of the inverter compressor was this low I would have purchased the fridge! I hope there are some lawyers out there with similar failure of their fridge and consider a class action law suit against LG Electronics. The inverter compress design is faulty and all customers should be given the choice of having it fixed (only to fail again in 18 months) or a total refund of our purchase. STAY AWAY FROM LG INVERTER COMPRESSORS OR LG!

It had literally been over a month with this issue!! The compressor went out on my fridge. I already knew that, contacted LG and they still had to send someone out to “diagnose” to tell me the same thing, which leads to them ordering parts that they could’ve had already if they had listened. So first of all why give an 8-12 window when the tech shows up at 2. Not once but twice!! Now, I wish I was joking, but they are sending someone out again for the 4th freaking time to fix this damn thing!! Please stop wasting everyone’s time and just junk out this worthless unit. Please believe me, never again LG products. It’s said that I work in retail and have shown them much love, that definitely ends today. I will definitely never recommend, sell or talk highly of. Count on that. What a waste of time and money. Not to mention, not being able to cook meals at home and wasting so much money on having to buy takeout and food spoil. Can’t believe this.

I purchased LG wall oven 2018 LWS3063ST. After having two months I used self cleaning mode and it got so hot it burned up my oven. After three months of no oven and reordering of numerous parts replaced including, fuses, transformer and main motherboard and display panel the oven worked for light duty. I was advised to never you self cleaning mode again. We’re talking brand new oven, 1700.00 as this is typical for LG ovens. I was told the next time my oven would be replaced. Again I was told to never use the self cleaning mode. Fast forward to Jan 1st 2021. I go to turn on one and it won’t heat up. F19 error code. Main part is out again. Mind you, I have not used self cleaning mode since the last time and my LG warranty just went off and I’ve switched onto SquareTrade. They want to send parts again after I was guaranteed a replacement this time for this lemon oven. Apparently the service provider heaped all my visits into only two incidents and LG did not mark my account that oven would be replaced. You see they can’t tell me why the part keeps failing. LG just keeps sending parts for their warranty no matter what instead of replacing. I will not buy LG again. They should back their products. They just replace parts instead of unit until it’s past warranty and youre still stuck with a pile of crap but you’ve now exhausted your warranty and the same defective part that they haven’t fixed or self cleaning mode that burns oven up goes away and youre left with a lemon appliance that you now need to buy a new oven. My last oven was 20 years old. I used self cleaning all the time. Never had one problem or service call on it. LG is junk.

In Jan. 2011 we purchased a very large LG refrigerator and on Sept. 5, 2017 it died. I called several repairmen, from where we live in Ohio to the lakes to West Virginia to Pennsylvania same answer, no one works on LG refrigerator. They are throw away refrigerators. All of them said it sounded like the compressor went, which is still under guarantee from LG. I called LG and they gave me a phone number to call for repairs, which they did not know the location. It was in upstate New York, and they stated they dont work on LG s any longer.So off to Home Depot I went, where I purchased the refrigerator for $2300. They said they dont do anything with repairs. I would have to call LG. I explained I did but no one within a three state area works on LGs. Then while there I noticed a salesperson was selling an LG refrigerator with extended warranty to a customer. I said to the manager, I was talking with, Why are you still selling LG refrigerators and the extended warranty when you know there is no one to work on them? I stated. I felt this was consumer fraud and then they agree to give me a discount on a new refrigerator of my choice. I have been telling everyone I know not to purchase an LG refrigerator. All the repair people I spoke with also said even if I found someone to repair it you probably could not get a new compressor, as the parts come from Korea and it is very difficult to them.

After one month, I noticed that clothes and shoes smelled. Simple physics: you cant wash dirty clothes in less water and less detergent. LG 2350 front load washer does not rinse out the detergent from the clothes nor cleans them that well. Then the dryer dries that smell into the clothes. You perspire and your business colleagues say, “What’s that smell?” and you have to explain. Buy new clothes and shoes. I work far away from home that my skin got so irritated because of the detergent issue in the clothes. I got rashes and itched deep into my skin, leaving scars. The Best Buy rep came after I complained so much. He suggested we put clean load in wash on sanitary. The washer started sudding up with no detergent added and I have it on video. LG says there’s nothing wrong with their unit. They are liars—look at all these complaints!

The washer has a sour smell in it. The little song that plays when your wash doesnt work and the dryer cuts off a lot. Leaving my clothes wet. I have been unhappy with this set since they were purchased. They were more expensive and was certainly not worth it. I would never buy this product again.

Received a replacement compressor, but it was the wrong part. Had to contact customer service to let them know on Aug 12th. They asked for a picture of the serial tag, which I sent that same day. They replied Aug 14th, saying they were checking with their parts dept. I contacted them Aug 16 asking for an update, and again on Aug 22, to which they replied that they would be happy to look into this for you.On Aug 27, I got a message saying that the part should arrive that day. The tech we hired came 2 days later to install. So... after 2 months of living out of a cooler, we had our refrigerator back. As I said in my original review, the refrigerator is perfect for us, I love it. Unfortunately, I wouldnt buy another LG product, ever. If they start giving them away for free, Id be in line, but, nope. Not spending any money on their products. I still stand by the one star rating.

I liked the pricing as well as the features that this refrigerator had to offer. And it fit conveniently in the space provided. I liked the fact that it had an automatice ice maker along with purified water. I liked the freezer space and also space for the vegetables and fruits as well as the meats. There were no features that I disliked about this refrigerator other than it didnt process ice quick enough for me and especially when I had company over for outings.

After just 1.5 years, my dishwasher control panel developed a large crack that is preventing it from starting. This is a known problem with LG dishwashers. I was shocked that LG would not authorize a replacement panel. Their view is that this is my problem and I am on my own. I had purchased a suite of appliances and feel they should provide better customer service.

I purchased this washer and dryer set about 6-7 years ago. They have worked very well. The only issue I have is that they are large capacity and I am not tall so I have a hard time reaching the bottom of the washer which is top loading!

I bought this fridge from Home Depot- brand new. Purchased Dec 2015 along with a 5 year warranty. It stopped working twice during that time, warranty was a nightmare. They gave me the run around, waited weeks to fix it. They replaced the back panel twice, the compressor, had to put put Freon in it. Warranty ran out Dec 2020. And here I am again with the fridge shutting down. 3rd time and I take good care of my appliances. I will never buy an LG fridge again no matter how good they look! Nightmare… It’s just over 5 years old. The warranty was as bad as the fridge.

We purchased this washer approximately 4 years ago. It just doesnt work and hasnt since we owned it. You constantly get an error code on the machine when washing. Cannot get through a complete cycle without an error. Had LG recommend repair service (All American Appliance Repair, Daytona, FL) and replaced motherboard for $250 this time. Forty-five days later, doing same thing each time we use it. Called All American and LG back to have it fixed again. All American says motherboard was only warrantied for 30 days but LG says its warrantied for 90 days. Cant get straight answer from either party. Never been so frustrated with an appliance and dont understand how we can let companies sell a product with a known defect without a recall to fix. If you google you will see the same issues. We purchased it from Home Depot. I have the HD receipt, just dont know how to attach. Yes we would like to discuss with an attorney. Thank you.

Ive bought front load machines in red color. It has a sensor type of thing. Anytime I wash something, it uses such a little water, I have to wash the same thing for three times. Also, dryer is the same way, it has a sensor and It stop drying the clothing before they are actually dry. I have to repeat the same cycle for dry three or more times. I set it on 55 minutes dry time, and in 10 minutes the machine stops with a signal of complete dry which is not complete. It bothers me. They werent cheap and it says less vibration and thats not true, my whole house shake from it. I wouldnt recommend to anyone! I will sell my house and make sure I dont have any LG product in my house. Very dissatisfied.

LG is a brand that I highly favor from refrigerators to phones, TVs and other electronics. LG always meets my expectations and never disappoints me. Any repair thats needed is always affordable and easy. The current refrigerator I own is an LG and my favorite feature on it is that it includes wifi, so when my home wifi goes out I can still connect to the wifi on my refrigerator. Sometimes my refrigerator doesnt get as cold as Id like it to if I have too much food in it. It is a bigger refrigerator so I can pack it full, but the fuller it is the less cold it gets, and I often have to throw out food that requires a certain temperature of coolness so I have to be cautious of how much food I buy that requires refrigeration.

LG appliances have been the worst ever. My dishwasher failed (fire developed) after a little over 2 years. My refrigerator - only 16 months old - failed and I lost hundreds of dollars of food and after one week, its still not repaired. My LG microwave lasted 2 months and had to be replaced. No more LG. Lousy goods.

I have a LG top loader. It is by far the worst washing machine that I ever owned. I swear it takes me all day to do a load of wash because the machine goes off balance unless I stand in front of the washer and move the clothes around to balance them. This is no way to do laundry. So so unhappy.

My husband and I purchased what we thought was a beautiful new Refrigerator but after only exactly 3 yrs we werent very happy. Everything in the freezer defrosted and the coldest the refrigerator would get was 40 degrees and the freezer was 20 degrees. We needed a new compressor and dryer both of which were covered under warranty but the service call and labor cost us $400.00. Not happy.

In January of 2016 I took delivery of a set of LG Black Stainless Kitchen appliances from Lowes. I purchased stove, refrigerator, dishwasher, and microwave. They were very expensive and what I consider to be high end in terms of models. Within a short time, I began to notice the refrigerator scratched at the drop of a hat. This was not my experience with prior stainless appliances. I learned the black stainless just has a black film on it and it is not the true color of the stainless.Just 2 years later, I am seeing the black coating or film peel away from the handles on my dishwasher. Just having a ring on and opening the door to the fridge is leaving scratches. Plus spots of where the film is wearing off are on the front of the fridge and at the edges of the door. The film near the handles on the dishwasher is peeling away. I called LG and they could care less. Since it is more than one year old, too bad for the consumer. There is no product on the market to try and at least cover the appearance of this faulty coating. So, just 2 years and over $7000 later I am stuck with products that are obviously defective in terms of the finish. I will NEVER do business with LG again since they gave me a defective product and will not stand behind what they sell the consumer. I have seen other negative reviews about this same issue. There should be a class action against this company for this product.

LG microwave dead at 18 months!! I bought an LG kitchen suite. I decided to go with the pricier microwave which looked good and had cool features expecting at least 5 years of function. I bought Model#: LMHM2237ST. It just died one day, no clock, no lights, no power, nothing. Called LG, it is out of warranty period. LG sends me warranty extension offers so frequently for all the appliances but now I understand why. At this point I cannot recommend LG to anyone. Disappointed.

We paid a fortune for this washer. It is an LG Wave Force True Balance top load. As another consumer stated, you cannot wash a small or a very large load without the UE code showing on the display. The machine constantly tries to balance itself. To me, 1 or 2 things is a small load. Ive washed 10-12 articles of clothing and I still get a UE. I go in readjust the load, press start. 10 minutes later I get UE again. It takes me 2 hours to wash a load of clothes. The repairman came out twice. We had a discussion over the small load issue.So now my unfortunate solution has been to change to a slower spin speed (which often does not work either) or to wash pants, shirts, towels and under garments all together so I can come up with a load size that the machine will take. Very poor design. I will never buy an LG washer again. It was a waste of money.

I purchased a LG Counter Measured Stainless Steel Refrigerator on August 2014 from Home Depot. Into 10 months of having this product (June 2015), I found a large amount of icing behind the produce draw and I could barely open the draw. Apparently the compressor was going and needed to be replaced. LG came out and promptly fixed the problem. They replaced the two boards - internally and externally at no cost to me.Then around early August 2015, I found several rust marks on the right and bottom drawers of the refrigerator. I promptly called LG especially since I had not owned the refrigerator an entire year. They asked me to upload pictures and the representative stated she would present this to senior management to see what they could do to remedy this. She called back the next day and said senior management felt that the damage was caused by me in some way. I told them that I had purchased a dishwasher and a range at the same time, clean them with the same stainless steel product, and the items did not have rust marks. They said that their decision was final.Surprisingly I received a call in late October 2015 from LG inquiring about the rust spots complaint on the fridge. I explained that there were actually additionally rust spots appearing every day and that I was very unhappy with this situation. He sent an LG service person to view the rust spots and take pictures as well. The service man called the warehouse to immediately order me the right and bottom freezer doors and to have them installed the following day. At this point, I am a little concerned that the new doors will have the same problem and if it happens again, will they cover the damage? I have purchased many products from LG and was generally very happy with the products and service.

Typically a fan for LG products but not loving my new washing machine. The machine works well but is difficult to clean the bulky rubber bumper/drain/filter AND the machine retains a foul/mildew like odor.

This microwave has a 10 year warranty on the inverter. I’ve had this microwave for less than two years and the inverter has stopped working. I contacted LG and was given three LG approved companies to contact for the warranty work. Each company told me the labor cost would be more than the microwave was worth. I contacted LG again and was told there was nothing they could do, and I should buy a new microwave at my own cost. I purchased this microwave because of the advertised warranty. Given that labor costs likely always exceed the purchase price of the microwave, this warranty is designed to be unusable. What a scam.

I bought LG Gas stove which has easy clean. Well most of us think it will clean the oven. It dont. They advertise self-clean but when you get it and read its Easy Clean which doesnt even start to clean grease or burned on stuff. Why not advertise buy a can of Oven cleaner then press easy clean. I am so disappointed and feel misled. Ive only had this since the beginning of October and have been going round in circles with LG.

Always out of balance. Cannot wash a small load. Doing a bath robe? Better buy 10 of them so the machine is full otherwise it will not wash and will go out of balance. Have a blanket to wash? Sorry, you will need to wash every one of them in the house because the machine will go out of balance if you have fewer than 4-6 blankets. Forget about washing your bath mats with the waterproof, non-slip backing as those are not recommended to be washed in this washer. Just throw them out every week and buy new ones. Plan to spend hours every week staring into your washer waiting for it to go out of balance because if you do not babysit this machine, it will empty and refill, empty and refill, using hundreds of gallons of water in a futile attempt to rebalance the load. Would write more but my LG washer is out of balance again so I have to go.

Linear Compressors - My LG LSXS26326 came with my home when I purchased it. The fridge is less than 5 years old. In the year Ive had it Ive noticed intermittent cooling/ice production issues. If the temp got above 77 degrees in my house, the fridge would struggle to make ice or keep food cool. Then, on Memorial Day weekend, with family visiting, it finally died. I have a homeowners warranty (fantastic investment) that covers all my appliances. Never had an issue on the couple of things Ive had to call them on. This fridge is an exception. After a TWO WEEK long rigamarole between them and LG to determine a) If the fridge was under warranty. (It wasnt. Im not the original purchaser, as I tried in vain to explain to all parties.) b) Who was going to pay for what (warranty company, all of it). The part is perpetually back ordered. There are so many of these compressors that are failing, they cannot make them fast enough to replace the failed units. Even the replacements are failing within a couple days/weeks/months/years depending on your luck. Today is June 22, and I am, just today, getting my fridge fixed. This process has been an absolute nightmare. And I have a future failure to look forward to. All I can do is cross my fingers and hope this one holds out until I get taxes back next year and can replace it with a functional fridge. I will NEVER, EVER, buy anything LG again in my life. And be CAREFUL. These same compressors are used in Kenmore Elite fridges as well!

I purchased an LG electric oven range only four years ago. After 2 year two of the burners gave out. After calling customer service; they came over, charged me $250.00 and replaced control panel. This was without any diagnosis. Exactly one year later the burner gave out again. After calling their customer service and talking with technician, they offered another service call and replacement for $250.00. Their reason there is only 90 days guarantee on the parts. Very unfriendly and not willing to accept the an oven and the part that is replaced by them should last longer than one year. They offered I can purchase their warranty for $450.00 and the warranty lasts for one year. It is like their only reason is to ask for more money from consumers without making sure they are happy with the product.

Since day 1, Ive been sorry that I bought this pair. My washer finally stopped spinning and made a weird noise today. We thought it was OK after cleaning out the filter last week. It worked for a few days after that and now stopped again. It doesnt clean clothes all that well & sometimes doesnt spin the water out enough. The dryer makes thumping noises when it spins and doesnt always dry the clothes well. Sometimes I have to leave the clothes overnight on chairs to finish drying. The set was expensive & not as good as the Maytag washer I gave away. Id never again buy anything from LG.

In November 2014, purchased a LG Double door with a bottom freezer drawer for nearly 3000.00. Had repair company to come out to address issue with ice maker only dispensing crushed ice. New assembly was ordered and necessary repairs made. Next, I noticed in a certain angle approaching the refrigerator there appeared what looked like a dent in the door. Upon examining more closely, the problem is a imperfection in the metal which gives such an appearance. Extremely annoying. Service Tech once again dispatched and saw what I saw and said the door would be replaced for there was a imperfection in the metal giving the appearance of a dent. Yesterday he calls and says LG would not be replacing the door for this was cosmetic. They said I could buy a replacement door. What a joke! LG has lost a loyal customer as a result of such a care less concern.

I have been on hold for 3 days and at least 3-4 hours each day. I’ve taken 1.5 days off work and not once has any of the appointments been actually ever scheduled with an available technician or even scheduled period even though confirmation numbers for those appointments were given. Still no end in sight and no working fridge.

We purchased this refrigerator Dec. 15, 2014 its not a year old and still under the factory warranty. This is the second time that we have had this problem with the refrigerator not getting cold. May 2015 was the first time someone came out and adjusted the temperature, the same problem happen again around September 11, 2015 where it wasnt cooling or making ice. The day I got out of the hospital, I come home and everything in my freezer had thawed out and spoil. I began calling immediately but no one seems to put themselves in our shoes. We have been without a refrigerator since September 18th, 2015. Someone from Jebco in Saraland, AL. came out on September 23, 2015 said that he had to order a part and for us to unplug our refrigerator until he return on Monday September 28, 2015. Well Monday came, his clerk called to say that he would not be able to come on that day. I was so upset that I hung up on her, but later called back to apologize, later that day she called LG to inform them that she did not think I was satisfied with them QUOTE: Im not satisfied with anyone because everyone has a refrigerator and we dont. We are having to keep water in a cooler and having to go out to food because we cant put anything in the fridge. All we are asking is for them to give us another refrigerator, nobody seems to be able to accommodate for our loss. We are still paying for a broke down refrigerator, its notfair. I thought customers were always right and came first, well it seems that is not a true statement, because if it were true they should make sure that the customers are happy and satisfied to every extent.I am so dissatisfied with HHGregg and LG, I am letting everyone know not to deal with either one of them because they dont stand by their word of satisfying their customers. Is there anyone that can help me please come forward to give me some advices? We have spoken to so many peoples and nobody doing anything.

To all of you that just brought your beautiful new LG refrigerators you must not have done any research. Because there thousands of dissatisfied customers with faulty refrigerators, compressors complaints and and on and on. I bought mine brand spanking new with French door and dual ice makers. Beautiful. It stopped working almost up to the date of when I bought it and no more warranty on the unit but there was one on the compressor but only for replacement. This has been one of the worst experiences of my life. If I had known this would happen I would have never bought this piece of junk. Not only can you not get through to anyone to fix it. You have to pay for someone to come out and diagnose the problem that you already know what the problem is. Then you have to pay for the repairmen (who is contracted) to come out and install the compressor which according to other loyal consumers may or may not work. But only if you can find one to come AND keep his appointment. After many tries I decided to give up and get a new one. But I will never ever in my life buy another LG product. I knew their phones were crap. Because I had to have mine replaced three times. I am an iPhone user now. But do your research anyone that reads this. My unit was bought in March 2013. And it went out in April 2019. I knew I couldn’t have been the only one so I read and found that all of the people that bought theirs after mine complained. If I had read all of those complaints I wouldn’t have had to buy another refrigerator six years later. Please stay way from LG. Even when you do call for assistance the people that you speak to are rude and condescending (only if you need help. But not if they are getting something from you. Then you may be treated with respect. So STAY AWAY STAY AWAY STAY AWAY. Go to the proven manufacturer our parents used. GE WHIRLPOOL OR KENMORE OR FRIGIDAIRE. Thank you.

I’ve known about LG for a long time and I like the door within door feature of the refrigerator as well as the bridge section with the long, narrow door. You could put something real wide in the fridge. The quality is good even though I had an issue to begin with. I travel for work so it’s hard for me to know when I’m gonna be home. Scheduling was hard but when I was home for a week and did schedule, I never got a callback from the technician on when they were gonna come out. It was dropped so, it was another month again until I was able to call and find out what was going on. Then it was still a few days later. But when they came out, they did a great job. So, I had no complaints and I’m gonna be buying one for my new house.

6 year old 4 drawer French Door refrigerator... Door flap hinge breaks after 2-3 years use. Vegetable bin corner cracks. Now have no ice with ice maker. I live alone and there is gentle use with this appliance. The icemaker was always blocked with ice cube clumping with constant opening and physically breaking ice up... Very disappointing! I will never buy again.

I purchased an LG washer and dryer in 2018. Within 6 months the dryer has no heat so I called for a repair. The electrical panel (brains of the dryer) and the thermostat had to be replaced. I called the store to express my disappointment and the saleswoman said, You must have bought a lemon! Clearly doesn’t stand behind the brands they sell! Less than 2 years later my dryer again has no heat! The repairman came today and the exact same parts need to be replaced again! I feel I have a defective machine and LG says they will most likely just repair it. I feel they should replace it. An appliance that only worked for less than 6 months is not what I thought I was buying. I thought I was buying quality! I will never buy an LG again! Including manufacturing, this will now be the third time the same part has been in put in this machine. Clearly defective! I had Whirlpool for over 10 years and never once needed to call for service. Extremely disappointed in LG.

Ive been VERY careful with cleaning the top of the range and am finding that the surface is pitting. I use Dawn soap only. Cant seem to get anywhere with having it checked out. My daughter bought a similar Sears range and has no problem with it.

About 9 months after purchase, our front load LG washer from Home Depot began to leave oil streaks on our clothing. It has ruined my curtains as well. I called the customer service number and each time, someone answered with a heavy accent. They gave me instructions on how to rid myself of the problem. Nothing worked! Finally, when I called to have someone come out, they told me I was no longer under warranty. How is it that we can spend hundreds upon hundreds of dollars on a product and the manufacturer can only stand behind it for 12 months? Am I supposed to replace my washer every 12 months? I guess so, if I purchased an LG!

My LG bottom freezer refrigerator was 4 months old when it started to emit a chemical odor that permeated the foods and made them inedible. It smelled similar to the smell that it had when it was new that the manual said would disappear a few days after running it and it did go away. I called LG, and they sent a repairman, who opened the door, said he could smell nothing and that was it. Over 2 months, I called LG and I got the run-around until finally they said they will do nothing. I replaced the fresh air filter at 6 months to see if that would help, and it knocked the odor back for a few days, but then the odor just came back. Now, I have a brand new refrigerator sitting in my kitchen that is totally useless. Do not buy this refrigerator.

LG product company are not good. Some days before I purchase 3 star freeze after some days come problem. I complained. After complained they promised to me we handover new freeze but they dispatch 1 star freeze against of the 3 star. Service and product both are not good. I m not happy and I suggest to all of you please go with other brand. Old freeze model no:-GL-B191KRLQ. New Freeze Model no:-GL-B191KPZU.

Have this machine x five years. Every year I have to do some type of repair. It has a 10 year warranty but nothing is ever covered by the warranty. This is the biggest fraud in the appliance business. I called LG to repair my machine that is neither washing nor drying, they sent a technician the cost was $300 down payment, never heard from them again. I called again the price was $411, which will cover one year repair minus $100 for coming out... This they insisted must be paid via credit card before they can come. They sent a tech out that was almost 4 weeks ago, no one has returned. I called only to get the runaround. No one will take responsibility. I cannot get any answer, cant get my money back and my machine is still not fixed. Company number (!) is High End Appliance $300. Company (2) General Appliance.LG is a rip-off company they do not stand by they appliance, they are dishonest, they do not honor their warranty, they do not satisfy their customers needs. They need to be shut down and be labeled thieves. 1800 243 0000 and 888 376 6825 and 201 623 8070 these are the contact numbers that have no information in regards to service. High End Appliance **.

Stopped working 2 days ago. The refrigerator is still under warranty and they are sending a technician through a 3rd party company to repair it. Why wouldn’t LG supply a new refrigerator instead of fixing it? Trustbuster. Spoilt food. Forced to work from home to attend to the technician. Extremely unhappy.

Purchase date is13-02-2011 and the guarantee was 1 year and the make is LG refrigerator with capacity of 255 umgs. The color is steel gray. Refrigeration is not proper. Thermostat has already been changed once. The part other than the freezer also has improper cooling leading to formation of ice in all the eatables.I tried to reach the customer care services and have already registered multiple complaints, and no response. Kindly look into the matter so that the problem gets rectified within the guarantee period.

We bought this refrigerator in Jan 2013 and in less than 3 years, it stopped working. I had Maytag and Kenmore Refrigerators for 12+ years and never had any issues. I talked to the customer service and they want to charge me to fix defective part.

New LG refrigerator new 9 months old and leaking from Ice maker. Contacted Home Depot, who referred me to LG service 800 number, very unprofessional and stated they would charge me if the problem with Ice maker was not the manufacturer fault. When I requested they put that in email or allow me to also record the call, was told they would terminate call if I recorded. This is concerning since they acknowledged they were recording call. After over 45 minutes on the call they stated they would send a service repair order to a company call Best Servicers of America. The bottom line is after late or missed appoints, and now 2 visits by repairmen telling me about the lack of quality of this LG refrigerator, still Ice maker is leaking. This 6 week process continues with LG not willing to follow up on their commitments, and the Best Services stating they are backlogged and not able to respond to LG service calls.

I did not look up reviews before I purchased this refrigerator, I wish I did! On the upscale price of closer to the $3000 mark, I feel I got a lemon. I loved the look, style, features, and all the different slide out drawers and compartments. I was sold! This is everything I could want in a refrigerator. Then came the disappointment... In the first year, it was getting ice build up on the inside of the refrigerator. Repair said it some kind of software problem, wasnt programmed correctly or something. It is the second year I have it, it will be in November 2016 two years old. Not working again, repair tech says this time the compressor is SHOT!!! REALLY that is the heart of the unit, in two years.So it is under warranty for the part but not the labor. So it will cost $450 to fix. On Tuesday they were supposed to expedite the part. Its Saturday and Im still waiting. I thought expedite meant send it NOW! I wrote a few emails to LG, they responded, Were sorry for your troubles and inconvenience. We have sent your concerns to complaint dept. Blah blah blah. Wont ever buy another LG product.

We purchased a LG Washer and Dryer on March 26th 2011. On September 23rd 2011, the Washer (WT5101HW) created a very large bang and on inspection, we found the washer had rotated more then 100 degrees on itself, luckily not tearing the water lines from the connections. The top portion of the machine, lid and control panel, were no longer connected to the main chassis and were lying to one side. The drum was not on any of its mounts and the side panels around the drum were all pushed out, as if there had been an internal explosion. I now have two significant holes in the dry wall walls on either side of the unit and the thought that if any of my children were in the vicinity when this happened, they could have experienced serious injury or worse. We are in the process of working with LG on this issue but after reading the list of complaints about LGs lack of customer support, I am not optimistic of a satisfactory resolution.

I purchased a Kenmore Elite refrigerator Model # 795.77729700 in August 2007. It was made by LG. On February 2, the refrigerator stopped cooling; on February 3 a Sears Repairman diagnosed the problem as a bad control board which, unfortunately Sears no longer stocked. Was advised that Sears Parts would do a search. Next day advised that LG no longer had the mother board available. So I have a 7 year old refrigerator that has a defective control board (part number 6871jb1423g) that LG no longer stocks nor any other parts store in the USA (after a Google search). Sears has offered me a $500 discount (per my extended warranty) toward the purchase of a new refrigerator.LG has been no help at all. Terrible customer service. Why would any appliance manufacturer stop stocking a critical repair part after 7 years for an appliance that should last much longer? I can only suggest planned obsolescence. NO ONE SHOULD EVER BUY AN APPLIANCE MADE BY LG WITH THIS KIND OF POLICY ON PARTS. I was able to find a company that says they can repair the control board and have sent it to them to see if it can be fixed for $100.

LG French refrigerator is only 4 years old and it just stopped cooling, causing all of the food to spoil. Customer service is a complete joke. Most appliance repair companies will not even attempt to work on LG since customer support is a total farce. DO YOURSELF A FAVOR AND DO NOT PURCHASE ANY LG APPLIANCES.

I researched and researched before I bought my LG Cabinet Depth French Door with drawer freezer in black stainless. It is beautiful, efficient, very large inside and works great!

I have only owned this LG for a few months but the drawers and side bins are chipping. I have several pieces that I will try to glue back on but now it is only a matter of time before I break a drawer. I wish I had realized this before I made such a major purchase. Please note: This a replacement LG as the freezer on the original failed within one month of purchase.

Im not sure what one more negative review will do for LGs image problem with its refrigerators. However you would think that as the reviews pile up and pile up that at some point the company might start dealing with the fallout and consumer dissatisfaction. My model is (rather was) a french door type with bottom freezer. While Ive had it the interior light bulb melted its plastic cover, Ive had the ice maker replaced twice, and the thermostat assembly has gone twice. Some on warranty and some not. The second time I decided to cut my losses (tons of food lost) and no comfort that the problems would end and replace my fridge. In these days of sustainability thinking however I remain upset with this company and the crappy product I bought. Thing is the glitzy outer casing looks brand new. What a shame.

The stove sensors were broken from time received and never fully repaired. The oven overheats and the temperature is not accurate. The refrigerator’s water to ice maker cracked and flooded the kitchen. They dont make replacements because “they dont break”. The shelves are flimsy and cracks easily. The dishwasher’s motherboard fried after 1 year, and they refused any compensation.

WT7200CW - Cold Water Valve broke, still not fixed and it has been 2-1/2 months. LG forgot to send order to Appliance Company to fix. Now, company cant get part, so we are waiting on that. We are retired and do 1 load every 8 days, and it still broke after 2 months. LG customer service very inefficient and I talked with 4 to 5 different people to try and just get the warranty to fix machine. Got 2nd date for repair and Appliance Company actually received the order from LG to fix. The clerk didnt tell repairman that it was cold water valve, so he didnt come out because have to order it. That was August 24th, and it is September 14th, still waiting on part to come in.This is 3rd LG product to purchase in 9 months, and it will be the last. Customer service didnt care at all that this broke so soon and that they didnt send the order for the first fix. Bought this machine because its supposed to not get unbalanced, because of a tube around the tub. Wrong, it still does it. Our Maytag was as good, and it was 7 years old. Stay away from LG products. They do not care how their products perform.

Bought a new white side by side LG refrigerator about 1 1/2 years ago from a local big box retailer. The plastic trim pieces around the electronic controls/water dispenser/ice dispenser have turned yellow. The refrigerator is bright white and the large bezel and drain plate is now a disgusting yellow. I first tried to resolve the matter with an online chat representative who was absolutely clueless. She couldnt even figure out what parts they were on her schematic. She finally gave up and had me complete an online upload form with pictures that I had to take. She said she would call me back after I uploaded the form. I uploaded the form with pictures and after two days no response. So I did another online chat with another agent. I gave her my case number and all she said is Sorry its out of warranty. She gave me the phone number of their parts distributor for the Eastern USA and the girl who answered the phone instantly put me on hold and never came back. This is ridiculous! The trim pieces are about $180.00. So, dont ever buy a white LG refrigerator and if you would like customer assistance on their product - Dont buy an LG Refrigerator.

I purchased a LG refrigerator Lfc25760st from Home Depot. Within 1st year the plastic parts inside were cracking and falling apart. It started with the wheels popping off the drawers like they were nothing. I called only to have them accuse me of being extremely rough with my new refrigerator. Then said I had to get someone out there to look at it. Guess what? I live 2 hours from the nearest service dept. So Id have to pay for that, mind you its still under warranty at that point. I call and find out Ill have to pay the 50.00 and 0.35 per mile of which LG will not reimburse me. So, I just skip it because at that point the drawers still side out without the elcheapo made wheels. Then everything else begins to crack and break. So I call again.Im so mad because they will not help me and its now 100% clear that its LGs fault this is happening. I have my old GE side by side that is 20 years old, been through teenagers, young kids and moving 3 times. Its still running and the insides are great. Not the LG!! My drawers all falling in! The rails have cracked and the drawers fronts are even cracking off. Never has there been such a completely uncaring company that is unwilling to rectify problems that are obviously their fault. Its time for a class action law suit. They went cheap on production for these refrigerators and we the consumer trusted this company to produce a quality appliance. I now walk away from everything LG and Im not the only one.So much for wanting a nice stainless french door refrigerator for my kitchen. I have contacted the company over 6 times and get nothing but run around. I even tried to get them to at least give me some type of discount on all the parts that are broken that should not be. It will be well over 400.00 to replace all the broken parts not including shipping. I have talked to other people that the exact same thing happened with them. LG also told them they have never heard of these problems before. Gave them the exact same run around. They replace their insides only to have them all break again. Im done. Its lawyer time.

Purchased an LG microwave oven (over the range) model LMV1813S ...installed it 3 days before Thanksgiving 2014. On Christmas morning (1 month later) it stopped heating. Certified LG service repaired it yesterday with a brand new computer board and keypad (just to be safe). Worked once and then stopped again. LG will not send a new unit. Says the repair guy must come fix it again and again until he determines it is a lemon.....its brand new, 2 months old.

LFX319255T/03 - We read reviews and paid $2500.00 for this LG which is 2 1/2 years old at this point. Within the 1st year the entire electronic panel died and had to be replaced. This was handled under warranty but of course this means losing everything in my refrigerator/freezer twice before it was fixed as well as living without a refrigerator for several days while waiting for service. Then it developed mildew and another service call was necessary. Now it had stopped working again and they are telling us they have no approved service providers in our area to fix it (Cumberland County, NJ). LG had a lawsuit regarding these refrigerators and reimbursed customers for some of their lost food but having new, expensive refrigerator that breaks down every six months seems outrageous! I have a $2500.00 useless refrigerator sitting in my kitchen. LG says we should hear back from them within three days if they can find someone to repair it or we can find someone and give them the name!!! We called three local companies who will not touch repairs that are under warranty. I would avoid this refrigerator unless you like cleaning it out yearly and have checked to make sure you have service providers in this area.Updated on 12/16/2015: We spoke with 17 LG representatives including their Executive Department and 9 appliance service centers. There were originally no service providers in our area and no reputable companies accepted payment directly from LG or wanted to work with them. Long story short, we had to file a small claim action in order to get this resolved but now we are accepting a LG replacement refrigerator which also has reviews of disrepair. I am hoping we have better luck with this product but I would not recommend purchasing any LG product at this point. They were a nightmare to deal with and provide very poor customer service. Since we will need to sign an agreement not to discuss this refrigerator and our experience in order to get a replacement, I wanted to post my experiences prior to agreeing to this settlement. I hope this will help others avoid the same mess.

We had a terrible experience with LG Refrigerators. A couple of years ago, we bought an LG fridge. At the time, we liked the style. Then it went out when it was only two years old and wouldnt cool the food. The issue was the compressor, which had a 10-year warranty on it. They put a new one in, but the new one wouldnt work. It took a long time for them to get back in touch with me. They told us that they would send someone over to the property and they would try and fix the fridge, three different times. After the third time, they said they wanted the tech to try some other things and made the tech come back at least two more times. All of it was dragged out. Each time, it took a whole week before they even got over to the property.We had tenants in the property and it took LG a month and a half to finally tell us they couldnt fix it. They gave us a new fridge but by that time, the renters had moved out because they had no fridge. It was a disaster. Plus, they wouldnt give us money for the tenants food loss. They said I either get a fridge or get the loss of food. They wont do both.

I purchased an LG Microwave P/No 3850W2A233P. The handle seems to be made of stainless steel - what a stupid thing to do since 90% of Microwaves are located above ovens. The heat from the stove and the pots and pans heat the handle and no warning label or anything lets consumer knows to be careful. That never happened with my Samsung Microwave and we owned it for 13 years. WHAT A Waste of money. My son got burned so bad we had to take him to the doctor. Horrible product. DO NOT BUY.

Eight years ago, I purchased an LG Tromm washer and dryer. I have been very satisfied with my purchase until 9 days ago when the thermal coupler went bad in the dryer, and I have now been waiting for 6 days to have that part replaced. I cannot fault the repair service I am using in my area. They are as frustrated as I am. They, too, are waiting on the part. So here is what I learned...I have had the dryer for 8 years and it performed well and I am pleased with the product; however, what I am not pleased with is that when a repair is needed, there are not any US parts manufacturers for LG. So if the part is not available in the US warehouse, you must wait for them to get the part in, which is the situation I am in at this time. Buyer, beware. The LG appliances are top end and perform well, however, if they need service, you might be better off to buy an American made product by Samsung (i.e. Whirlpool). At least, when those popped together plastic parts break, they are manufactured in the US and you wont have to wait for 7 days! I also own an LG refrigerator, dishwasher, stove and as I said, a washer...Because of my experience with my dryer, I have added to my nightly prayers that they dont need repair because this is past ridiculous. If I would have known that the appliances couldnt be repaired in a timely manner, I would have probably purchased a less well made and certainly cheaper appliance!

We bought LG top load washer and front dryer as a pair; WT5170HV, 5-2012. The only problems weve had was the washer electronic control board shorted out & now weve noticed rust forming underneath the top rim of the washer. There is a notice about not splashing bleach when adding to the dispenser. We are careful, but apparently it splashes up on the bottom of the lid and around the dispenser when the machine is operating. This is a design flaw and needs to be corrected by LG. This will be the last time I buy LG products unless they show me that they will stand behind their products and fix the design flaws... So be careful when buying appliances and read consumer reports.

I want to follow-up with how LG went above-and-beyond to help in my range repair. As I mentioned previously, my range went out just shy of having it four years. The thermostat stopped working causing the range to shut down. LG was gracious enough to cover the cost of the repair! I updated my star rating for LG from one to five stars because they were there and made good on a bad occurrence. Ill be buying more LG appliances in the future knowing how they stand behind their product. Thank you LG.

LG supervisor said that 3 items for my fridge are still under warranty and one of the items is a compressor. I asked the supervisor to send the compressor to me, but instead they want to send the compressor to their technician and the technician must come to my house. I had an experience with the technician about 2 weeks ago and the technician wanted to charge me over $400 for a problem that may not be the problem, and would charge me to fix other problems that might be the problem. Ripoff. Also, when the technician was at my house, he and the office said one thing to me but a different story to LG. I am in my 3rd week without a fridge. I spend money on ice, outside food and cold drinks.

Pros: Nice storage layout and plenty of freezer storage. Egg compartment holds two dozen eggs. Cons: Ice maker is a nice concept but poor execution. Ours leaks water and often clumps up. I would not buy one again.

Top Load LG washing machine only 3 years old, constant UE message and takes hours to finish the load. Customer Service support is terrible. LG does not back their product and refused to admit there was a problem when it was under warranty. Customer support insisted the machine was out of level, but it was not. We had a service company come and look at it, and it needs software update, but when we call Customer Service that is a very expensive cost, not backed by LG. NEVER BUY AN LG WASHING MACHINE. We researched and it got a high rating from Consumer Reports when we bought at Home Depot, but that was totally inaccurate.

The buttons on the machine are malfunctioning. It is real pretty. The tub is large and holds a lot of clothes but uses low water. I probably will have to get American Home Shield to have someone come fix the buttons that are not working though.

My LG refrigerator stopped working and it was almost 3 years old. No one will work on the refrigerator due to warranties on certain parts. The service provider in my area is not taking any work orders until after the New Year. It is the compressor which should go up in the little bit of time. The whole experience has been frustrating with LG and trying to find another company to work on this so I didnt have to wait. The compressor from what I understand can take up to 3-4 weeks to come in. Deciding the pay for the labor, not cheap, so made a decision that I didnt want to make since this refrigerator wasnt cheap. So today I decided to purchase a new refrigerator and not wait for this.

I also have had the same issues as others on this thread. Compressor failure at 3 years of ownership is a sure sign this unit (and others within the same model series) are complete garbage. Prior, 3 months after purchasing this unit, we experienced a loud rattling noise which was caused by a fan hitting a build-up of ice on the compressor lines. After multiple tech visits, replacing several items, the entire board or CPU for the unit was replaced. We had no other issues after up until now, 3 years later. Fortunately, we did buy an extended 5-year warranty from the company where it was purchased. This warranty did cover the costs to repair. But, based on my research, the compressor will fail again in time due to onboard firmware issues that are causing the overload.

We bought an LG French door refrigerator in late 2017 and it worked without too many major issues, until October of 2020. In October, it suddenly stopped cooling. We called LG to have repairs made under the 3 year warranty. After many delays, they found a repair company in our area to come out to do the repair. They said it was the compressor, ordered a new one and replaced it. The refrigerator still doesnt work. We have been without a refrigerator now for over two months (for a four person household). I have called LG nearly every day, for the past 6 weeks. I have been elevated to the Executive Service response team. What a joke. I receive a different answer every time I call. After about a month of trying to find an authorized repair person to look at the refrigerator again, LG finally agreed to simply submit a claim for Alternate resolution; i.e. replacing the refrigerator. The claim has been submitted now at least 4 times; there is still no decision on whether or not they will honor our warranty. Every time I call (nearly every day now) I am provided with another excuse as to why there is no decision. This has been the worst consumer experience of my life.

We purchased LG dishwasher model LDF8072ST from Best Buy, along with an LG refrigerator, range, microwave, washing machine and dryer. 6 new appliances. Spending thousands of dollars with LG. Our dishwasher has not worked for months. We have called LG numerous times, e mailed LG (never once have I received an email response), and chatted online with LG. 9 NINE calls to LG to schedule service. Many more calls to discuss. Service scheduled 7 times. Service only showed 5 times. Hours on phone waiting, taking work off waiting for techs, twice no shows. Service tech says there is nothing else he can do. Clearly a defective lemon. Submitted a defective return request. Time quoted for resolution has passed. Nothing from LG. Tried calling again. Given the usual run around. We have been all summer without a dishwasher (4 months). Will never buy LG products again. Have never had such poor customer service. We supplied ALL the documentation of every call, every service report. LG is non responsive and letting the original warranty run out. I want to now file a suit against them.

I am terribly disappointed with this machine. First of all my clothes are dull and whites are GRAY. I have followed both the companys recommendations and the store where I purchased the machine’s advice. And they are still dull/gray. My other problem is that I have to constantly readjust the clothes... this last load took 12 times pulling the wet clothes out and rearranging them. This washing machine wont even do a tub clean without the uneven light code coming on. I have called LG numerous times and can barely understand the person that I am speaking to. The repair person has come out twice and once replaced the whole motor, but this has not solved the uneven/balance problem. Im terribly upset with the performance of this expensive machine and I dont know what to do about it. My advice is to not even think about purchasing this LG top loading washing machine.

My LG refrigerator LRFC 25750ST - The door latch at the top is connected by a very thin black plastic. It broke in both doors, and the doors do not remain closed properly. I called their 1888 542 2623 customer service for LG in Canada. I was on hold for 40 minutes and no result. I called direct new number 647-253-6300. I got reception first time. She said she will connect to some higher-up in customer service. Same recording - no one picked up. Funny thing, when I called them again, it would go to the recording again. Their product and service are both horrible. I would not buy LG again.

I purchased an LG washer/dryer 6 years ago. I had problems with the washer from the first week. Six service calls were made within the first year to correct the problem of the washer stopping during the spin cycle. They kept coming to fix it until the warranty ran out. Then, they told me that its “too bad. They refused to take it back, although I asked for 2 years! I finally kicked it to the curb, and bought a Maytag. There are no bells and whistles, but it works fine. The dryer stopped drying completely during cycles after 3 years of owning it. No repair corrected the problem. I had to run a dryer cycle 2-3 times to dry the clothes. Now that doesnt even work. I cannot find an LG repairman since nobody wants to deal with this company. Im kicking it to the curb today, and going to buy a Maytag.

We were shopping for appliances and there was a good deal for the LG bundle. However, the refrigerator had an irreparable leak in the coil. We’ve had it for about six years, but the average lifespan of a refrigerator should be longer than that. There were several visits by the technicians. Ultimately, what they determined was that it couldn’t be repaired and that they would send us the retro value of the unit based on depreciation. So, we ended up getting a check. The actual sending of the check, once it was mailed and I received it at my home, was very quick. But the process of the first technician’s visit to getting them to say that they were gonna send us a check took probably two to three months. It was a really long, drawn-out process.

I’ve dealt with LG stuff through the years and the products that I’ve gotten seemed to work very well. Aside from TVs and others, being in the elevator business, I have bought and installed LG elevators, which were good quality products. We got an LG refrigerator and it works well. It keeps the food cool. And when it’s working right, it keeps the ice cream hard, and I like that. I was just having an issue with the food getting warm. Their technician came out within a day and a half and fixed it, but didn’t get it right on the first time. When I told them it wasn’t working, they said they could come the following day, which was a Saturday. I was impressed that they came out even on a weekend. They took care of it early in the morning and got us up and running. So I was really happy. I had a big party planned and the technician got the refrigerator all fixed up before that. It started cooling down really well, and everything was fantastic. The technician was a nice gentleman, and very cooperative. He worked with us. All-around, I was happy with the service that I got from LG. And I would be calling them again if I have any problems with the refrigerator. I’m happy that they have their own service department. A lot of times you get different companies that are servicing the product, and they gotta run to LG to get the parts. The guy we had here is directly connected with LG, so it’s part of their system. And I know, being in the business, that if you’re dealing with the in-house manufacturer, they have better availability of parts and technical support than a middleman. You get a couple of people down this chain, and now you gotta order the parts and it takes longer. But the guy we had was able to come with the parts and then he did the job, and that makes the difference. I would absolutely recommend them.